#questions | PUBG MOBILE | Page 944

abstract wyvern Jul 30, 2020, 10:26 PM

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Everything

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Do I wait from them for reply

night cloak Jul 30, 2020, 10:26 PM

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@abstract wyvern we can only direct you to the correct place.

abstract wyvern Jul 30, 2020, 10:26 PM

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I still haven’t received reply

night cloak Jul 30, 2020, 10:26 PM

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Yes @abstract wyvern

abstract wyvern Jul 30, 2020, 10:26 PM

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How do I know if they will reply or not

night cloak Jul 30, 2020, 10:26 PM

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Just check once a day.

abstract wyvern Jul 30, 2020, 10:27 PM

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😢ok brother

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Hope so it gets fixed

night cloak Jul 30, 2020, 10:27 PM

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Good luck 👍

abstract wyvern Jul 30, 2020, 10:28 PM

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@lime juniper if you can help in any way of recovering my account I would appreciate it

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Thx

sharp onyx Jul 30, 2020, 10:28 PM

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Please do note that it might take upto 60-90 days for a response. Mainly because of the ongoing pandemic

abstract wyvern Jul 30, 2020, 10:28 PM

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Does error work for pubg

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?

night cloak Jul 30, 2020, 10:29 PM

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Yes please move to discussion channels @sharp onyx

abstract wyvern Jul 30, 2020, 10:31 PM

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@lime juniper please brother look into my hacked pubg m account issue I have proof that I am the sole owner and hacker linked his gmail social media acc and I cannot login cuz he is playing on it and it locks me out

night cloak Jul 30, 2020, 10:31 PM

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@abstract wyvern stop mentioning error please

abstract wyvern Jul 30, 2020, 10:31 PM

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Dm me and I can provide full and furthermore proof if required ownership to the account

night cloak Jul 30, 2020, 10:32 PM

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You’ve been answered

abstract wyvern Jul 30, 2020, 10:32 PM

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I know

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I’ll wait for in-game support to reply

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But in mean time

night cloak Jul 30, 2020, 10:32 PM

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Okay 👌

abstract wyvern Jul 30, 2020, 10:32 PM

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I want to know if Error can help

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What is error role in Pubg

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?

night cloak Jul 30, 2020, 10:32 PM

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Tencent staff

abstract wyvern Jul 30, 2020, 10:32 PM

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Is it he or she

night cloak Jul 30, 2020, 10:32 PM

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Tencent is kicked from now on

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She

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Please move to another channel @abstract wyvern

abstract wyvern Jul 30, 2020, 10:33 PM

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Can she look into my account

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Which channel

night cloak Jul 30, 2020, 10:33 PM

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In game support can.

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@abstract wyvern she can't

abstract wyvern Jul 30, 2020, 10:33 PM

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Where is in-game support

night cloak Jul 30, 2020, 10:33 PM

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Discussion channels

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You have to wait

abstract wyvern Jul 30, 2020, 10:33 PM

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@night cloak why is that

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Wait for?

night cloak Jul 30, 2020, 10:33 PM

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I’m not telling you again @abstract wyvern

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Wait for a reply

abstract wyvern Jul 30, 2020, 10:33 PM

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Oh yeah

night cloak Jul 30, 2020, 10:33 PM

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She doesn't handle stuff related to accounts

abstract wyvern Jul 30, 2020, 10:33 PM

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Hope so brother

night cloak Jul 30, 2020, 10:33 PM

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@sharp onyx Yo I tried to reinstall the game, still same issues the background just disappear is there anything to fix ?

abstract wyvern Jul 30, 2020, 10:34 PM

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Thanks for the helps guys

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I’ll update you progress

night cloak Jul 30, 2020, 10:34 PM

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👋

abstract wyvern Jul 30, 2020, 10:34 PM

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😢

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👍

night cloak Jul 30, 2020, 10:34 PM

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@night cloak device ?

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@night cloak PC

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I still have some or other kind of problem of voice while in lobby and sometimes even in game can someone look for that please

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@night cloak #emulator-support

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@night cloak #old

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Okaay thanks

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👍

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@night cloak where is tha emulator support

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Two seconds

soft sparrow Jul 30, 2020, 10:37 PM

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you may obtain the role in #481204134859505684,@night cloak. type .emulator.

night cloak Jul 30, 2020, 10:37 PM

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Go to #481204134859505684 and type .emulator

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ty ty

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👍

floral cape Jul 30, 2020, 10:43 PM

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I was deducted 50 of the rating points in the category of winner card 3 in the final on the European server and did not enter the values formed from the server.

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I was deducted 50 of the rating points in the category of winner card 3 in the final on the European server and did not enter the values formed from the server.
Id 5266280689

night cloak Jul 30, 2020, 10:44 PM

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@floral cape don’t spam your message please

dense lintel Jul 30, 2020, 10:44 PM

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While using vpn i opened game for 2-3 seconds is there will be any problem for my account?

night cloak Jul 30, 2020, 10:45 PM

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@dense lintel pray to god the game didn’t pick your usage of VPN up

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Just don’t use it again

dense lintel Jul 30, 2020, 10:46 PM

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Game didn't opened just black screen opened where pubg is written and i closed

night cloak Jul 30, 2020, 10:46 PM

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Okay you should be fine then 👍

dense lintel Jul 30, 2020, 10:47 PM

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I never use vpn for game because i almost spent over 20000$ so i can't take any risk

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Thanks For Support ❤️

night cloak Jul 30, 2020, 10:49 PM

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👍

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You’re very welcome

sharp onyx Jul 30, 2020, 10:56 PM

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@dense lintel Usage of VPN is not recommended and can potentially put your account at risk. Please use it at your own discretion

night cloak Jul 30, 2020, 10:57 PM

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He didn’t use it

dense lintel Jul 30, 2020, 10:57 PM

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@sharp onyx Vpn is connected and i opened game by mistake and closed Asap

night cloak Jul 30, 2020, 10:57 PM

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@sharp onyx I already dealt with that

sharp onyx Jul 30, 2020, 10:58 PM

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@dense lintel Thats not much to worry about then, be assured. Please be careful next time.

dense lintel Jul 30, 2020, 10:58 PM

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@sharp onyx ok bro ❤️

night cloak Jul 30, 2020, 11:07 PM

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Support?

soft sparrow Jul 30, 2020, 11:07 PM

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how may i help, @night cloak ?

night cloak Jul 30, 2020, 11:12 PM

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@soft sparrow someone stole my twitter account and loged into my pubgm account then deleted some game friends before i change th twitter password ... now i secured everything and kicked him out but the proplem is that one of the friends who deleted was 10k synergy with me and thats so important for me as we build it day by day for a soo long time ...
Is it possible to get it back or we just lost all this points ? 🥺🥺☹

soft sparrow Jul 30, 2020, 11:14 PM

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as soon you unfriend them you've lost synergy points with them, @night cloak. sorry to hear so. maybe Contacting Customer Service will do the trick?

night cloak Jul 30, 2020, 11:15 PM

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@soft sparrow u thing if i try to contact them they may try to help me ? ☹☹

dense lintel Jul 30, 2020, 11:15 PM

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@night cloak Sad 😥

soft sparrow Jul 30, 2020, 11:16 PM

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well, they should be able to, but i am not certain, @night cloak. i hope the best for you.

night cloak Jul 30, 2020, 11:16 PM

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@dense lintel 😣😣

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@soft sparrow plz tell me more details what should i do to talk with them and what to tell

dense lintel Jul 30, 2020, 11:16 PM

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I messaged in game customer service for some reason 2 days ago and still waiting for reply 😑

night cloak Jul 30, 2020, 11:17 PM

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I am ready to pay as much mony they want but just help me

soft sparrow Jul 30, 2020, 11:17 PM

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they won't ask for money for such things, @night cloak.
however contacting them and explain the issue with as vivid details should be enough.

sharp onyx Jul 30, 2020, 11:18 PM

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@dense lintel please note that it may take upto 60-90 days for the customer support staff to reply due to issues from the ongoing pandemic

night cloak Jul 30, 2020, 11:18 PM

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@soft sparrow ok will try ...
Thanks for ur time ❤

dense lintel Jul 30, 2020, 11:18 PM

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@sharp onyx 2-3 months 😳

polar marshBOT Jul 30, 2020, 11:19 PM

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@trail hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx Jul 30, 2020, 11:20 PM

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@sharp onyx 2-3 months 😳
@dense lintel
Upto
You might get in a few days as well

dense lintel Jul 30, 2020, 11:22 PM

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I can wait ☺️

polar marshBOT Jul 30, 2020, 11:22 PM

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@fringe bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

soft sparrow Jul 30, 2020, 11:35 PM

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maybe try to lower the graphics, @opal hare.

tired pulsar Jul 30, 2020, 11:43 PM

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Is there anything being done about the hackers in NA duos?
Literally every game, I see myself going against someone with an arabic name that cheats. Constantly see them on the killfeed getting headshots with a dp28 and when I get away from them and stay on the edge of zone, they always manage to pinpoint where I am.

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To see the #cheater-reports constantly be closed to evaluate reports has to show the devs or whomever in charge, something is clearly wrong.

soft sparrow Jul 30, 2020, 11:45 PM

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it will be opened on monday, @tired pulsar.

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thanks for your concern.

vivid merlin Jul 30, 2020, 11:45 PM

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@tired pulsar The security team just announced their new updated anti-cheat system, you can read more about it in #news

night cloak Jul 30, 2020, 11:46 PM

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@soft sparrow how to unblock someone ingame?

tired pulsar Jul 30, 2020, 11:46 PM

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@soft sparrow @vivid merlin appreciate the response, thanks.

sharp onyx Jul 30, 2020, 11:48 PM

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@night cloak Go to your friend list, and there is a tab for "blocked". Click on that and unblock the user

night cloak Jul 30, 2020, 11:50 PM

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So pubgm only banned the wall hack from spectator mode

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Nothing for the aimbot etc

urban jasper Jul 30, 2020, 11:55 PM

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#cheater-reports

soft sparrow Jul 30, 2020, 11:55 PM

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basically yes, @night cloak. however it can be lil bit soon to judge, they mentioned that the game won't load information of the whole map but only the one's in spcectated view, this can off ESP cheats if they have used that to make the the hack. however this is totally my guessing i can't confirm this.

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yes, @urban jasper ?

urban jasper Jul 30, 2020, 11:56 PM

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I don't know how to access the channel without typing it?

night cloak Jul 30, 2020, 11:56 PM

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It’s locked atm

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Plus you need to be server level 10 to chat when it’s opened

urban jasper Jul 30, 2020, 11:57 PM

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So it shows on the side when open?

soft sparrow Jul 30, 2020, 11:57 PM

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it will be open on monday, and you have to reach level 10 first in order to send reports there, make sure to read pinned messages. @urban jasper.

urban jasper Jul 30, 2020, 11:58 PM

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@soft sparrow cool thanks

storm willow Jul 30, 2020, 11:59 PM

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@soft sparrow ||Monday?||

storm flumeBOT Jul 31, 2020, 12:00 AM

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Hello, @urban jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

soft sparrow Jul 31, 2020, 12:00 AM

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@storm willow || just said what piston did yesterday.||

night cloak Jul 31, 2020, 12:00 AM

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@sharp onyx said so

storm willow Jul 31, 2020, 12:01 AM

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I will inform him @soft sparrow thanks

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The channel will be opened as soon as previous reports are handled.

sharp onyx Jul 31, 2020, 12:01 AM

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@night cloak this is not a chat channel. Please chat in #chat

true prairie Jul 31, 2020, 12:05 AM

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Can your teammates hurt you by using a vehicle?

rugged dune Jul 31, 2020, 12:05 AM

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yes

true prairie Jul 31, 2020, 12:05 AM

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My teammates did it

rugged dune Jul 31, 2020, 12:05 AM

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yeah

true prairie Jul 31, 2020, 12:05 AM

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Ran over me and exit

rugged dune Jul 31, 2020, 12:05 AM

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you’re not supposed to be able to

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it’s a big

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bug

soft sparrow Jul 31, 2020, 12:06 AM

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you may report your teammates in such cases, @true prairie.

true prairie Jul 31, 2020, 12:06 AM

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Maybe my report to him wont work SadBrokenHeart

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Didnt say accidentaly

rugged dune Jul 31, 2020, 12:06 AM

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it prob won’t bc the game doesn’t register him as killing u

true prairie Jul 31, 2020, 12:06 AM

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Keeps dancing on me until I die

rugged dune Jul 31, 2020, 12:07 AM

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it just says “was knocked by vehicle”

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especially if he switched seats

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hes probably safe

true prairie Jul 31, 2020, 12:07 AM

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pubgm_kappa

night cloak Jul 31, 2020, 12:07 AM

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Dont play with randoms

soft sparrow Jul 31, 2020, 12:07 AM

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you may chat in a discussion channel, @rugged dune @true prairie.

rugged dune Jul 31, 2020, 12:08 AM

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i’m providing support, thanks for ur concern tho

true prairie Jul 31, 2020, 12:08 AM

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Oh well, thank you I have recorded him dancing on me until I die

rugged dune Jul 31, 2020, 12:08 AM

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that’s good

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did you at least try reporting him for grief

true prairie Jul 31, 2020, 12:10 AM

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Yes

glacial bone Jul 31, 2020, 12:24 AM

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Hi how can i get support if any single email im sending it to the support the automated message keep replying on my emAils

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Even inside the game the same thing

soft sparrow Jul 31, 2020, 12:25 AM

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what is the issue, @glacial bone ?

polar marshBOT Jul 31, 2020, 12:27 AM

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@glacial bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

runic stirrup Jul 31, 2020, 12:28 AM

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Someone login on my account with gmail ! How i can remove the gmail ?

soft sparrow Jul 31, 2020, 12:28 AM

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and another person sliding to my dms ...

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are you unable to recover the gmail, @runic stirrup ?

runic stirrup Jul 31, 2020, 12:28 AM

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Yes

soft sparrow Jul 31, 2020, 12:29 AM

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do you still have access to yout PUBG mobile account?

runic stirrup Jul 31, 2020, 12:29 AM

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Yes

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I have twitter and game center

soft sparrow Jul 31, 2020, 12:29 AM

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do you have your phone number linked as well, @runic stirrup ?

runic stirrup Jul 31, 2020, 12:30 AM

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No

soft sparrow Jul 31, 2020, 12:30 AM

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please link your phone number then come back here, @runic stirrup.

runic stirrup Jul 31, 2020, 12:30 AM

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I have acress twitter and game center

alpine condor Jul 31, 2020, 12:32 AM

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Need Help here

runic stirrup Jul 31, 2020, 12:33 AM

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@soft sparrow I didn't have the opition of phone number

alpine condor Jul 31, 2020, 12:33 AM

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There should be some events that was available and suddenly disappeared

soft sparrow Jul 31, 2020, 12:33 AM

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can you provide us a screenshot, @alpine condor ?

alpine condor Jul 31, 2020, 12:34 AM

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For what
it isnt available

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It was there and suddenly removed

soft sparrow Jul 31, 2020, 12:35 AM

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i can not help if you can't explain, where was the events showing@alpine condor ?

night cloak Jul 31, 2020, 12:36 AM

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📎 image0.png

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This event ?

alpine condor Jul 31, 2020, 12:36 AM

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Yes

night cloak Jul 31, 2020, 12:36 AM

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📎 image0.png

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Open the arrows next to the present down bottom right

alpine condor Jul 31, 2020, 12:36 AM

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📎 Screenshot_20200731-023603_PUBG_MOBILE.jpg

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The pharoh thing here also at the bottom

soft sparrow Jul 31, 2020, 12:37 AM

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you need to go to settings and scroll down to the bottom, then tap "link ", @runic stirrup.

alpine condor Jul 31, 2020, 12:37 AM

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@night cloak pharaoh x suit wasnt there

soft sparrow Jul 31, 2020, 12:38 AM

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pharaoh x suit wasn't in the small arrows as shown in the first attached picture, @alpine condor ?

alpine condor Jul 31, 2020, 12:38 AM

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Yup

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Wasnt there

night cloak Jul 31, 2020, 12:39 AM

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Wasn’t

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So it is now ?

alpine condor Jul 31, 2020, 12:39 AM

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It was there at the first

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Now disappeared

night cloak Jul 31, 2020, 12:39 AM

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Have you tried restarting the app ?

alpine condor Jul 31, 2020, 12:39 AM

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Ofcourse

soft sparrow Jul 31, 2020, 12:40 AM

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reparing, @alpine condor ?

alpine condor Jul 31, 2020, 12:40 AM

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Nope

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1 min I'll try it now

soft sparrow Jul 31, 2020, 12:43 AM

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okay.

sharp onyx Jul 31, 2020, 12:43 AM

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I dont have it either. Please check back in a few hours

alpine condor Jul 31, 2020, 12:43 AM

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Nothing happened

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There is smth weird

night cloak Jul 31, 2020, 12:44 AM

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I have it 🤷🏽‍♀️

alpine condor Jul 31, 2020, 12:44 AM

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I live in egypt
When i scrolled down i found myself in india region

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How has that happened

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In basic settings

sharp onyx Jul 31, 2020, 12:45 AM

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If it is a global event, it will be rolled out to everyone soon. If it is a regional event, then your region doesnt have it

alpine condor Jul 31, 2020, 12:46 AM

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I am in egypt all my friends had

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It

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But i found myself in india region
HOW????

sharp onyx Jul 31, 2020, 12:47 AM

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Is your in game region set to India?

alpine condor Jul 31, 2020, 12:47 AM

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Yes

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But i am from Egypt and live in egypt

sharp onyx Jul 31, 2020, 12:47 AM

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Set it back to Egypt then

alpine condor Jul 31, 2020, 12:47 AM

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I cant

sharp onyx Jul 31, 2020, 12:47 AM

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Does it show a timer?

alpine condor Jul 31, 2020, 12:47 AM

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Says in 60 days or smth

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Why

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Or how

sharp onyx Jul 31, 2020, 12:48 AM

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Please contact in game customer service then and let them know of the issue

alpine condor Jul 31, 2020, 12:48 AM

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Okk

cinder remnant Jul 31, 2020, 12:48 AM

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Hi

alpine condor Jul 31, 2020, 12:48 AM

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Ohh

storm flumeBOT Jul 31, 2020, 12:49 AM

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Use of unauthorized third-party software or methods, @cinder remnant, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT Jul 31, 2020, 12:49 AM

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@cinder remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine condor Jul 31, 2020, 12:49 AM

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By the way still didnt recieve beta rewards

sharp onyx Jul 31, 2020, 12:49 AM

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Ask in beta server

polar marshBOT Jul 31, 2020, 1:00 AM

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@simple cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon Jul 31, 2020, 1:08 AM

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@stark ingot wait for next season 15 update.

polar marshBOT Jul 31, 2020, 1:08 AM

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@gloomy galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stark ingot Jul 31, 2020, 1:15 AM

#

@floral moon yeah I think so,
But you know i was able to play after update in the morning, but when i opened app in the evening I got that problem, I don't know why🥺

floral moon Jul 31, 2020, 1:20 AM

#

@stark ingot Hackers are hacking our pubg account directly, but pubg is hiding this.

stark ingot Jul 31, 2020, 1:22 AM

#

@floral moon Yeah, and customer service is also very poor.

storm flumeBOT Jul 31, 2020, 1:22 AM

#

You can contact the customer service via the game settings, @floral moon @stark ingot. Refer to subpoint 5.3 in #faq for further instructions.

stark ingot Jul 31, 2020, 1:24 AM

#

Customer service via the games settings, these are sucks too,

floral moon Jul 31, 2020, 1:24 AM

#

Hackers are linked there social media in pubg account , in Every Players account who facing this issue.

📎 Screenshot_2020-07-27-19-29-26-259_com.tencent.ig.jpg

spring zephyr Jul 31, 2020, 1:24 AM

#

@floral moon @stark ingot Contact in-game customer service service, only they can help you with account related issues.

stark ingot Jul 31, 2020, 1:25 AM

#

No man, I tried a lot, didn't get any help @spring zephyr

spring zephyr Jul 31, 2020, 1:25 AM

#

@stark ingot Contact them again, only they can help you with your problem.

floral moon Jul 31, 2020, 1:26 AM

#

we are not playing pubg, pubg is playing with us@stark ingot

stark ingot Jul 31, 2020, 1:26 AM

#

@floral moon yeah😂

storm flumeBOT Jul 31, 2020, 1:26 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

stark ingot Jul 31, 2020, 1:27 AM

#

@spring zephyr How? There is only specific options to choose,

storm flumeBOT Jul 31, 2020, 1:28 AM

#

Please refer to subpoint 2.5 in #faq for further information, @stark ingot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

floral moon Jul 31, 2020, 1:34 AM

#

@abstract wyvern hacker linked there account dierctly in your id, now hackers can hack our id without hack our social media.

stark ingot Jul 31, 2020, 1:36 AM

#

@floral moon Is it possible?

steel sinew Jul 31, 2020, 1:37 AM

#

AMD graphic issue any solve for it yet ?

spring zephyr Jul 31, 2020, 1:38 AM

#

@steel sinew Use #emulator-support.

floral moon Jul 31, 2020, 1:39 AM

#

this hacker linked there Twitter account in my id, I am leader of my clan, removed me and my 38 clan members from my clan. they stole my level 9 clan.

📎 Screenshot_2020-07-31-07-06-26-913_com.miui.gallery.jpg

storm flumeBOT Jul 31, 2020, 1:39 AM

#

You can contact the customer service via the game settings, @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

floral moon Jul 31, 2020, 1:40 AM

#

@stark ingot Your social media account was hacked??

stark ingot Jul 31, 2020, 1:44 AM

#

@floral moon I can access my social media account

spring zephyr Jul 31, 2020, 1:52 AM

#

It would be better if you guys will contact in-game customer service instead of chatting here.

polar marshBOT Jul 31, 2020, 1:52 AM

#

@hollow oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 1:54 AM

#

Hey, is there any chance of unlinking e mail or changing password ? Someone gained access to my email.

storm flumeBOT Jul 31, 2020, 1:54 AM

#

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

floral moon Jul 31, 2020, 2:00 AM

#

@spring zephyr but we need option in CS for NEW VERSION LOG IN ISSUE.

sinful aurora Jul 31, 2020, 2:04 AM

#

📎 Screenshot_20200731-030055_PUBG_MOBILE.jpg

storm flumeBOT Jul 31, 2020, 2:06 AM

#

Please refer to subpoint 2.5 in #faq for further information, @floral moon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

floral moon Jul 31, 2020, 2:06 AM

#

@stark ingot just think, your social media account is safe, so how hacker opened your PUBG id. it's true hackers are hacking PUBG Directly without our social media

stark ingot Jul 31, 2020, 2:07 AM

#

Yeah i guess you are right

floral moon Jul 31, 2020, 2:08 AM

#

@storm flume I am done this all in CS, but no reply from bot after all information completed.

#

@stark ingot same happened with me, my social media account is safe and I am also using 2fA in my account.

stark ingot Jul 31, 2020, 2:09 AM

#

What should I do?

storm flumeBOT Jul 31, 2020, 2:09 AM

#

You can contact the customer service via the game settings, @stark ingot. Refer to subpoint 5.3 in #faq for further instructions.

floral moon Jul 31, 2020, 2:12 AM

#

@stark ingot Please refer to subpoint 2.5 in #faq .do this

#

@stark ingot hacker account will be unlinked in 90Days

stark ingot Jul 31, 2020, 2:18 AM

#

Okay thanks @floral moon

urban jasper Jul 31, 2020, 2:20 AM

#

Where is #discord ?

#

#cheater-reports

mint rivet Jul 31, 2020, 2:28 AM

#

Season of hackers

night cloak Jul 31, 2020, 2:28 AM

#

@mint rivet do you need help ?

#

@stark ingot it’s 60-90 days it could be earlier but if you haven’t heard anything in 90 days kindly resubmit your ticket

storm flumeBOT Jul 31, 2020, 2:29 AM

#

Hello, @mint rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

mint rivet Jul 31, 2020, 2:29 AM

#

Yes in the last weeks i am daily facing in each game hackers ,can u help ,no than no one can help even pupg

night cloak Jul 31, 2020, 2:29 AM

#

No

mint rivet Jul 31, 2020, 2:29 AM

#

@storm flume it won't help since we reported lots of hackers and it doesn't help

night cloak Jul 31, 2020, 2:29 AM

#

I understand where you are coming from but keep an eye on #news they slowly working in there anti cheat system

#

Be patient please

#

And keep discussion in discussion channels #pubg-mobile #chat

mint rivet Jul 31, 2020, 2:31 AM

#

Yeah we heard that from the last tow season, and the point that I lose because of them ,why Don't they give it back b

#

Yeah

stark ingot Jul 31, 2020, 2:32 AM

#

@night cloak Accept my friend request

night cloak Jul 31, 2020, 2:32 AM

#

Why @stark ingot

#

If you need help please state your issue here

stark ingot Jul 31, 2020, 2:33 AM

#

@night cloak so tell me how i resubmit ticket

night cloak Jul 31, 2020, 2:34 AM

#

Just contact customer support in game again

#

What’s your ticket for @stark ingot

stark ingot Jul 31, 2020, 2:34 AM

#

📎 Screenshot_20200728_114612_com.tencent.ig.jpg

night cloak Jul 31, 2020, 2:34 AM

#

If a hacker has linked there social media to your account follow this

#

📎 image0.png

#

To get there social media removed

stark ingot Jul 31, 2020, 2:36 AM

#

@night cloak is there any
problem if I don't have no. 4 and 5

agile canopy Jul 31, 2020, 2:36 AM

#

Whats with the new cheaters system

night cloak Jul 31, 2020, 2:36 AM

#

@stark ingot that can also be bug

#

#news

#

I’m on holiday someone else will help you shortly

floral moon Jul 31, 2020, 2:39 AM

#

@stark ingot Go to your Pubg id, and select season option in your server and watch wich season you played your game 1st time. and send those Month and year in CS

wraith brook Jul 31, 2020, 2:41 AM

#

@agile canopy Go see the video from #news

stark ingot Jul 31, 2020, 2:42 AM

#

@floral moon OK and 5

wraith brook Jul 31, 2020, 2:42 AM

#

@stark ingot You purchased anything ?

grizzled smelt Jul 31, 2020, 2:42 AM

#

i need pubg mobile redeem codes

agile canopy Jul 31, 2020, 2:43 AM

#

but what about other hacks, apart from wall hacks 🤔

stark ingot Jul 31, 2020, 2:43 AM

#

@wraith brook Royal Pass, season 14 and subscription

wraith brook Jul 31, 2020, 2:43 AM

#

It's asking for first payment info and the last payment info @stark ingot

#

Send both bills

stark ingot Jul 31, 2020, 2:44 AM

#

@wraith brook I won uc giveaway for season 14

spring zephyr Jul 31, 2020, 2:45 AM

#

@kind verge Can you explain your issue?

wraith brook Jul 31, 2020, 2:45 AM

#

@stark ingot If you don't ever purchased anything then send message that I haven't done any purchases

storm flumeBOT Jul 31, 2020, 2:45 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @kind verge. Remember to read through #faq before asking questions in the support channels.

wraith brook Jul 31, 2020, 2:45 AM

#

For 5 th point

left jolt Jul 31, 2020, 2:45 AM

#

i need pubg mobile redeem codes
@grizzled smelt what redeem codes are you referring to? If it's about the treasure hunt event, then check out the channel #738387817490546708

spring zephyr Jul 31, 2020, 2:46 AM

#

i need pubg mobile redeem codes
@grizzled smelt There are no redeem codes that you can get. They come from events.

grizzled smelt Jul 31, 2020, 2:46 AM

#

ok

storm flumeBOT Jul 31, 2020, 2:46 AM

#

Hello, @kind verge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak Jul 31, 2020, 2:46 AM

#

@kind verge #old i think that’s the channel you’re looking for

agile canopy Jul 31, 2020, 2:47 AM

#

Is the new system only for wall hacking (for now?)

night cloak Jul 31, 2020, 2:47 AM

#

@kind verge read through #news and check pinned messages regarding the hacker situation

#

@agile canopy they’ll work on more sorts of hacking as they go

#

Slow and steady wins they race

agile canopy Jul 31, 2020, 2:47 AM

#

Alright

night cloak Jul 31, 2020, 2:47 AM

#

😉

agile canopy Jul 31, 2020, 2:47 AM

#

Thanks

wraith brook Jul 31, 2020, 2:47 AM

#

@agile canopy It's for all type of hacks . suspicious Why you think so

night cloak Jul 31, 2020, 2:47 AM

#

👍

agile canopy Jul 31, 2020, 2:47 AM

#

👍🏼

#

@agile canopy It's for all type of hacks . Why you think so
@wraith brook They just mentioned wall hacks wym

#

See the video

#

SadCry

wraith brook Jul 31, 2020, 2:48 AM

#

Improved features for it

floral moon Jul 31, 2020, 2:52 AM

#

@stark ingot purchesed UC??

stark ingot Jul 31, 2020, 2:54 AM

#

@floral moon I played season 12 for the first time, how can i find date? and what is CS?

#

@floral moon I sent him purchased history

floral moon Jul 31, 2020, 2:56 AM

#

@stark ingot CS-Customer Support

#

@stark ingot Only send MONTH and Year if you don't know date

stark ingot Jul 31, 2020, 3:00 AM

#

Okay thanks

torn kestrel Jul 31, 2020, 3:06 AM

#

How to download pubgm kr version?

lyric vector Jul 31, 2020, 3:06 AM

#

why report channel so fast to close!!! i cant send my report

vagrant forum Jul 31, 2020, 3:07 AM

#

We dont provide assistance for other versions of the game, @torn kestrel.

#

@lyric vector, the #cheater-reports channel will open as soon as they done examining the older reports. Moreover, you need to be level 10 here on the server in order to post there.

lyric vector Jul 31, 2020, 3:08 AM

#

and which level i am. how to know

vagrant forum Jul 31, 2020, 3:09 AM

#

@lyric vector, you can type !rank in #481204134859505684 to check your level.

lyric vector Jul 31, 2020, 3:09 AM

#

ok

#

level 8 if i spam a little in bot channel i can get XP right?

vagrant forum Jul 31, 2020, 3:11 AM

#

Spamming isn't allowed. Chat with the community on #chat for a while, you will be level 10 in no time.

lyric vector Jul 31, 2020, 3:12 AM

#

ok thanks

astral sundial Jul 31, 2020, 3:12 AM

#

@lyric vector You can get some more info in #735483472432594994

glacial helm Jul 31, 2020, 3:12 AM

#

Guys is there a difference between an upgraded weapon skin and a normal one?

night cloak Jul 31, 2020, 3:13 AM

#

Yes

vagrant forum Jul 31, 2020, 3:13 AM

#

Yes, @glacial helm.

wraith brook Jul 31, 2020, 3:13 AM

#

@glacial helm Yes there is difference . Like kill effect , crate style are upgraded

vagrant forum Jul 31, 2020, 3:13 AM

#

Different levels add different perks to the upgradable skins.

astral sundial Jul 31, 2020, 3:14 AM

#

@glacial helm But No need to worry because there is no damage difference between them

wraith brook Jul 31, 2020, 3:14 AM

#

Move to discussion channel

vagrant forum Jul 31, 2020, 3:15 AM

#

Just the looks, kill effects and loot box appearances change with the levels, @glacial helm. The weapon stats don't change.

grave lava Jul 31, 2020, 3:37 AM

#

These days I’m playing Livik with randoms and If I encounter a hacker teamed up with me while playing with randoms, will I get banned???

night cloak Jul 31, 2020, 3:40 AM

#

When this voice chat glitch will be fixed

#

I am still facing them and that happens to me in every match and in lobby

vagrant forum Jul 31, 2020, 3:42 AM

#

Change DNS to 1.1.1.1, that should fix it, @night cloak. Refer to #faq sub point 4.5 to get info on how to change it.

#

@grave lava, if you get a cheater in your team then make sure to report him. Randomly getting matched with a cheater won't get you banned, however refrain from teaming up actively with cheaters.

red birch Jul 31, 2020, 3:44 AM

#

I am still facing them and that happens to me in every match and in lobby
@night cloak its since a long time

night cloak Jul 31, 2020, 3:45 AM

#

someone on my chickens has given me 11000+ chickens (as can be seen on the message board) but on my top 10 it only says 6600

#

my id is 5175534681 and the person is #14 on my list

#

@vagrant forum that is for ios

vagrant forum Jul 31, 2020, 3:46 AM

#

There's a blue text there, @night cloak. Click on it.

astral sundial Jul 31, 2020, 3:47 AM

#

@grave lava You may refer to section 3.7 in #faq Well if thats the first time then don't worry, But strictly try avoiding teaming up.

night cloak Jul 31, 2020, 3:48 AM

#

@vagrant forum is it a vpn kinda thing

vagrant forum Jul 31, 2020, 3:48 AM

#

Yes

#

Set DNS 1 to 1.1.1.1

night cloak Jul 31, 2020, 3:48 AM

#

@vagrant forum i have to register vpn first bcoz i live in 🇵🇰

vagrant forum Jul 31, 2020, 3:49 AM

#

The game is unbanned in Pakistan. Why would you need a VPN?

night cloak Jul 31, 2020, 3:49 AM

#

@vagrant forum dns isn't a vpn

vagrant forum Jul 31, 2020, 3:49 AM

#

I know that.

night cloak Jul 31, 2020, 3:49 AM

#

@vagrant forum what

#

Explain me first what dns is

vagrant forum Jul 31, 2020, 3:50 AM

#

You may use google for that info.

night cloak Jul 31, 2020, 3:50 AM

#

Clever

vagrant forum Jul 31, 2020, 3:51 AM

#

I'm just suggesting you a way to fix the voice issue as suggested earlier by a mod.

night cloak Jul 31, 2020, 3:52 AM

#

@vagrant forum the thing is when it will be fixed am not able to listen to them in a single match

storm willow Jul 31, 2020, 3:52 AM

#

@night cloak do you have that issue in WiFi alone?

night cloak Jul 31, 2020, 3:52 AM

#

@storm willow nope

#

My teammates can't listen me too

storm willow Jul 31, 2020, 3:53 AM

#

Restart should fix

night cloak Jul 31, 2020, 3:53 AM

#

@storm willow it didn't

#

That happens to me in every and a single match

#

Even in lobby

storm willow Jul 31, 2020, 3:53 AM

#

See if changing DNS fixes the issue. It helped for many people.

night cloak Jul 31, 2020, 3:54 AM

#

Ok

#

But changing dns would effect my ping

storm willow Jul 31, 2020, 3:55 AM

#

@night cloak you can check, if you see ping issue you can revert.

night cloak Jul 31, 2020, 3:55 AM

#

Ok

storm willow Jul 31, 2020, 3:55 AM

#

If you have voice glitch in lobby, try relobby- switch servers ingame. These are temp solution.

#

The developers already aware of the issue and working on it.

night cloak Jul 31, 2020, 3:56 AM

#

@storm willow every single day man without voice of my teammates

#

Just try to feel my gameplay

storm willow Jul 31, 2020, 3:57 AM

#

Try the above instructions please.

#

That should help.

night cloak Jul 31, 2020, 3:57 AM

#

Ok

#

👌

topaz delta Jul 31, 2020, 4:09 AM

#

@night cloak If teamates invite you, you go back and make you join your team and vice versa

wispy pulsar Jul 31, 2020, 4:11 AM

#

Ha when was ancient secret mode and pharo character come

ashen mason Jul 31, 2020, 4:20 AM

#

What should we do when bonus challenge reword are not refreshing ?

storm flumeBOT Jul 31, 2020, 4:20 AM

#

You can contact the customer service via the game settings, @ashen mason. Refer to subpoint 5.3 in #faq for further instructions.

spring zephyr Jul 31, 2020, 4:21 AM

#

@wispy pulsarAncient secret mode will be out on 4th August!

ashen mason Jul 31, 2020, 4:22 AM

#

@mache
I have done it 2 3 times but my bonus challenge reword is not refreshing from 3 weeks

floral moon Jul 31, 2020, 4:23 AM

#

10th Day, PUBGM is sleeping.

📎 Screenshot_2020-07-27-19-29-26-259_com.tencent.ig.jpg

storm flumeBOT Jul 31, 2020, 4:23 AM

#

You can contact the customer service via the game settings, @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

floral moon Jul 31, 2020, 4:23 AM

#

@storm flume Where is option for this issue king of Bot???

astral sundial Jul 31, 2020, 4:24 AM

#

@floral moon Many of them are facing same problem.//

#

@spring zephyr Now its a big issue now.. Many of them are facing this issue..

spring zephyr Jul 31, 2020, 4:26 AM

#

They can contact in-game customer service regarding this.

tawdry finch Jul 31, 2020, 4:28 AM

#

Tell me
@astral sundial bro we can contact, by clicking on question mark and then contact us, but the matter is no one replies. We don’t even know whether they are even looking into it or no.

astral sundial Jul 31, 2020, 4:29 AM

#

Yeah But Still No Response from Community Team.

spring zephyr Jul 31, 2020, 4:29 AM

#

@astral sundial

📎 unknown.png

#

top right

astral sundial Jul 31, 2020, 4:31 AM

#

Yeah but i think PUBG m should look into this issue as out 10, 6 have that same issue

spring zephyr Jul 31, 2020, 4:32 AM

#

You can always contact in-game customer service for account related issues.

night cloak Jul 31, 2020, 4:33 AM

#

pls help me fix screen flicker

spring zephyr Jul 31, 2020, 4:33 AM

#

@night cloak Can you explain your issue in detail?

night cloak Jul 31, 2020, 4:33 AM

#

yes

#

when i play claw

#

and use all fingers my screen moves 90 degree automatically

floral moon Jul 31, 2020, 4:34 AM

#

@astral sundial 1st time this issue happened in 0.18.0 version after 7th May, 3 months completed but PUBGM has no permanent solution for this issue.@tawdry finch@stark ingot

night cloak Jul 31, 2020, 4:34 AM

#

@spring zephyr

tawny veldt Jul 31, 2020, 4:35 AM

#

Hi. .. i started game solo put i wating 5 howers i cant play my id 5797594819 only i need play solo put i cant i wating wating

📎 Screenshot_20200731-073213.jpg

spring zephyr Jul 31, 2020, 4:35 AM

#

@night cloak Can you explain your issue clearly? A video of it happening would be better.

night cloak Jul 31, 2020, 4:35 AM

#

ok

#

where to send video

#

i dm you the video?

#

@tawny veldt The game detected suspicious activity from your game client. Try reinstalling the game and play on a guest account meanwhile.

#

help me pls

#

@night cloak #old

#

no bugs

#

Then?

#

my screen automatically moves 90 degree

#

when using claw

#

You mean your phone itself has issues?

#

@night cloak mam i need your help

#

@night cloak Yes?

soft sparrow Jul 31, 2020, 4:39 AM

#

pls help me fix screen flicker
please use #old for your feedback and report bugs there as well in-game, @night cloak.

night cloak Jul 31, 2020, 4:39 AM

#

@night cloak I can't login my game account

#

@night cloak Could you elaborate?

#

@night cloak when I use Facebook for login after then it's showing make a new id

#

@night cloak please help me

#

@night cloak Are you on iOS?

#

Android

astral sundial Jul 31, 2020, 4:41 AM

#

Odisha Recheck your mail in your facebook app before loggin in

fast acorn Jul 31, 2020, 4:41 AM

#

I’m on iOS and I’m having that problem signing in

night cloak Jul 31, 2020, 4:41 AM

#

@fast acorn Hold on.

fast acorn Jul 31, 2020, 4:41 AM

#

Ok

night cloak Jul 31, 2020, 4:42 AM

#

Could you go to Facebook > apps and see when the PUBG MOBILE app was linked there, @night cloak?

#

@astral sundial am trying from yesterday it's a glitch I think

#

@night cloak yes mam

floral moon Jul 31, 2020, 4:42 AM

#

In #old there is 70% reports are about for this issue,. wak up PUBGM wak up🤣

📎 Screenshot_2020-07-27-19-29-26-259_com.tencent.ig.jpg

night cloak Jul 31, 2020, 4:42 AM

#

how to fix auto screen move

#

@fast acorn Open Safari, go to fb.com, log out and log in again and then open the game?

#

how to fix auto screen move
@night cloak

#

@night cloak mam i really need your help because I think it's a glitch

midnight badge Jul 31, 2020, 4:45 AM

#

Help

#

Bro yesterday I give I am not an Indian user but I am a Indian user how to change

soft sparrow Jul 31, 2020, 4:45 AM

#

how may i help, @midnight badge ?

night cloak Jul 31, 2020, 4:45 AM

#

@night cloak from yesterday am trying & trying to login but i can't

#

In #old there is 70% reports are about for this issue,. wak up PUBGM wak up🤣
@floral moon Nope. They are the same people.

#

@soft sparrow how to fix auto screen move

tawdry finch Jul 31, 2020, 4:45 AM

#

Hello ma’am, I am facing this issue since mid of season 13, please help me. I tried anything and everything. But still this notice pops up, please help

📎 image0.png

night cloak Jul 31, 2020, 4:45 AM

#

@soft sparrow how to fix auto screen move
@night cloak

soft sparrow Jul 31, 2020, 4:45 AM

#

it is okay, it was just to let users know pubgm updated their policy, @midnight badge.

night cloak Jul 31, 2020, 4:46 AM

#

@night cloak The thing I asked for, could you send a screenshot?

soft sparrow Jul 31, 2020, 4:46 AM

#

please do not use this channel as discussion channels,@floral moon. staff collects your feedback in #old and send it to developers to look into the matter. || pubg mobile doesn't sleep, it's world wide ;)||

#

have you tried repairing yet, @night cloak ?

night cloak Jul 31, 2020, 4:46 AM

#

@night cloak yes mam

midnight badge Jul 31, 2020, 4:46 AM

#

@soft sparrow who to change

night cloak Jul 31, 2020, 4:46 AM

#

@night cloak Does it happen only when u use four finger?

floral moon Jul 31, 2020, 4:46 AM

#

@night cloak thank you for going there for watch it.

night cloak Jul 31, 2020, 4:47 AM

#

Have you tried checking your gyro settings?

snow sky Jul 31, 2020, 4:47 AM

#

@floral moon I am also facing the same issue

soft sparrow Jul 31, 2020, 4:47 AM

#

no one? @midnight badge you don't need to worry about this matter, enjoy the game.

floral moon Jul 31, 2020, 4:47 AM

#

@snow sky they don't care.

snow sky Jul 31, 2020, 4:47 AM

#

Unable to login to the game.

📎 image0.jpg

night cloak Jul 31, 2020, 4:48 AM

#

Try repairing the game@snow sky

snow sky Jul 31, 2020, 4:48 AM

#

@snow sky they don't care.
@floral moon I think so

#

Try repairing the game@snow sky
@Ash.#4200 tried everything bro, even uninstalling and reinstalling

night cloak Jul 31, 2020, 4:49 AM

#

Has your account been hacked?

wraith brook Jul 31, 2020, 4:49 AM

#

Contact Customer service there is no other way out

snow sky Jul 31, 2020, 4:49 AM

#

clearing cache also

night cloak Jul 31, 2020, 4:49 AM

#

@night cloak

📎 Screenshot_2020-07-31-10-19-18-935_com.tencent.ig.jpg

#

@snow sky Contact the customer service, we cannot help here in discord.

#

@night cloak Not this. Your facebook.

snow sky Jul 31, 2020, 4:50 AM

#

Has your account been hacked?
@Ash.#4200 it was hacked in season 13, but I was able to login in for 3 days after 0.19.0 update. After that the same notice

#

I even changed the password and enabled 2FA, it’s safe

night cloak Jul 31, 2020, 4:51 AM

#

Then the hacker has access to your account, in that case please contact ingame customer service.

floral moon Jul 31, 2020, 4:51 AM

#

@snow sky @tawdry finch last season SAMSUNG A51 user faced blur screen problem, there issue will be solved in 24 Hours by pubg, our issue solution is changing the version but it will be fixed after season change update

night cloak Jul 31, 2020, 4:52 AM

#

@night cloak it's a glitch I am a YouTube pubg mobile influencer from 2 years & I am playing pubg mobile with live streaming on 2018 & this is a Facebook glitch I want my account back mam

#

@night cloak also this issue know error mam also

snow sky Jul 31, 2020, 4:52 AM

#

Then the hacker has acess to your account, in that case please contact ingame customer service.
@Ash.#4200 it’s been 3 weeks now, the customer support told to clear cache and data and try login again,

night cloak Jul 31, 2020, 4:52 AM

#

@night cloak I cannot help you if you do not send what I am looking for, unfortunately.

snow sky Jul 31, 2020, 4:53 AM

#

But didn’t work

night cloak Jul 31, 2020, 4:53 AM

#

Customer support told that?

snow sky Jul 31, 2020, 4:53 AM

#

Yes

#

I even have the screenshot

night cloak Jul 31, 2020, 4:53 AM

#

Is there any other social media accounts linked?

#

That is probably an automated message.

snow sky Jul 31, 2020, 4:53 AM

#

Is there any other social media accounts linked?
@Ash.#4200 yes I tried login with email and twitter, the same notice

night cloak Jul 31, 2020, 4:54 AM

#

@snow sky Please move to #chat. We cannot help you here.

snow sky Jul 31, 2020, 4:54 AM

#

I know you guys are only here to direct us to customer support which really sucks, anyways thanks for your time 🙏

fast acorn Jul 31, 2020, 4:55 AM

#

@night cloak thank you

lapis flax Jul 31, 2020, 4:55 AM

#

How to stop resources download in wifi?

night cloak Jul 31, 2020, 4:55 AM

#

Have a nice day.

lapis flax Jul 31, 2020, 4:55 AM

#

It starts downloading every time I enter app or finish match

tawdry finch Jul 31, 2020, 4:56 AM

#

Does anyone have idea, when is the next update coming,

night cloak Jul 31, 2020, 4:56 AM

#

@night cloak mam please tell me what I do?

tawdry finch Jul 31, 2020, 4:56 AM

#

The major update

#

Not the patch

soft sparrow Jul 31, 2020, 4:57 AM

#

Could you go to Facebook > apps and see when the PUBG MOBILE app was linked there, @night cloak?
this i assume.

night cloak Jul 31, 2020, 4:57 AM

#

Go to settings, on the list on right side scroll all the way down and click on Downloads. On that page you will see a check box with a sentence like this: Download automatically in 4G / wifi i believe.
Uncheck it.

#

@soft sparrow yes linked

soft sparrow Jul 31, 2020, 4:58 AM

#

when @night cloak ?

glossy charm Jul 31, 2020, 4:58 AM

#

@night cloak hi Kaise hi

lapis flax Jul 31, 2020, 4:58 AM

#

There's no wifi option it's only for mobile data

night cloak Jul 31, 2020, 4:58 AM

#

Please state your issue :)
@glossy charm

lapis flax Jul 31, 2020, 4:58 AM

#

On wifi it keeps eating bandwidth

night cloak Jul 31, 2020, 4:59 AM

#

Switching off the 4g option.

lapis flax Jul 31, 2020, 4:59 AM

#

After game ends it starts again

glossy charm Jul 31, 2020, 4:59 AM

#

@night cloak my ping is so high 989 ping

lapis flax Jul 31, 2020, 4:59 AM

#

Its switched off

soft sparrow Jul 31, 2020, 5:00 AM

#

have you filled the survey in #news, @glossy charm ?

night cloak Jul 31, 2020, 5:00 AM

#

Please give me a minute. @lapis flax

astral sundial Jul 31, 2020, 5:00 AM

#

Njord You can simple Stop By Pausing Downloads besides the Start

glossy charm Jul 31, 2020, 5:01 AM

#

@soft sparrow yes

lapis flax Jul 31, 2020, 5:01 AM

#

Yea I have to pause downloads every time I enter app, end a game, enter a squad wtf?

glossy charm Jul 31, 2020, 5:01 AM

#

@soft sparrow pls help

night cloak Jul 31, 2020, 5:02 AM

#

This is a bit of a tricky one.

astral sundial Jul 31, 2020, 5:02 AM

#

Njord Also try disabling option Auto Download from settings

lapis flax Jul 31, 2020, 5:02 AM

#

4G download is disabled

night cloak Jul 31, 2020, 5:02 AM

#

Can i explain in dms?

lapis flax Jul 31, 2020, 5:02 AM

#

Yea

night cloak Jul 31, 2020, 5:02 AM

#

Cool

lapis flax Jul 31, 2020, 5:03 AM

#

huh

#

This guy is afk too lol

astral sundial Jul 31, 2020, 5:09 AM

#

Well they are not AFK they just set their status to Invisible

tawdry finch Jul 31, 2020, 5:09 AM

#

I have left no hopes from you, pubg team or it’s customer support. Me facing the same problem from months. I did everything reinstalling clearing cache Contacting Ingame Support, But my all tries in vain no one helped me and i am unable to login to my account. Please tell me a way to contact to someone Real , someone Responsible. I am fed up contacting you or the customer support for an issue which is over a month now.

devout mortar Jul 31, 2020, 5:10 AM

#

Hackers have taken over the game!!!!!

spring zephyr Jul 31, 2020, 5:10 AM

#

@tawdry finch Only in-game customer service can help you with issues related to your accounts, please contact them again.

storm flumeBOT Jul 31, 2020, 5:10 AM

#

Hello, @devout mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

astral sundial Jul 31, 2020, 5:10 AM

#

@devout mortar Man New Anti Cheat ..

#

is out

tawdry finch Jul 31, 2020, 5:11 AM

#

@tawdry finch Only in-game customer service can help you with issues related to your accounts, please contact them again.
@spring zephyr how many times I raise the same ticket, they are only good at closing them

#

Even I have 2 open tickets now, but no reply. The same issue

astral sundial Jul 31, 2020, 5:12 AM

#

@spring zephyr Cute Bear is not getting a valid Response from Ingame support and the ticket is closing without even reletable answer!!!

devout mortar Jul 31, 2020, 5:12 AM

#

@astral sundial well it ain’t working i have seen more this season than in all of the past.

astral sundial Jul 31, 2020, 5:13 AM

#

Well It is out Today only you can check in #news

storm flumeBOT Jul 31, 2020, 5:13 AM

#

Hello, @drowsy sun!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

soft sparrow Jul 31, 2020, 5:13 AM

#

we can't do anything here regarding this, only way is to contact costumer service and provide as much as possible details, @astral sundial @tawdry finch.

unborn rapids Jul 31, 2020, 5:22 AM

#

Top 0.75% completed to reached top 500

📎 Screenshot_2020-07-31-10-30-04-763_com.tencent.ig.jpg

soft sparrow Jul 31, 2020, 5:23 AM

#

what's the issue, @unborn rapids ?

silver fog Jul 31, 2020, 5:24 AM

#

I need help

storm flumeBOT Jul 31, 2020, 5:24 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @silver fog. Remember to read through #faq before asking questions in the support channels.

unborn rapids Jul 31, 2020, 5:25 AM

#

Hello mam percentage

polar marshBOT Jul 31, 2020, 5:25 AM

#

@silver fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 5:33 AM

#

How can I download the beta there is no beta in the play store

polar marshBOT Jul 31, 2020, 5:33 AM

#

@nimble tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

soft sparrow Jul 31, 2020, 5:40 AM

#

How can I download the beta there is no beta in the play store
can you do the form command please, @vivid merlin?

night cloak Jul 31, 2020, 5:40 AM

#

there is a login event going on with the new egypt themed lobby but i won't see it in the game? Any reasons why?

storm flumeBOT Jul 31, 2020, 5:40 AM

#

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak Jul 31, 2020, 5:42 AM

#

The site is not loading

opal prism Jul 31, 2020, 5:50 AM

#

Can you remove pistol from Sniper Training

celest shadow Jul 31, 2020, 5:51 AM

#

Hello, @opal prism. Thank you for your valuable suggestion, you may send them to #old instead.

soft sparrow Jul 31, 2020, 5:52 AM

#

The site is not loading
it works perfectly find, can you try again now, @night cloak ?

slender jewel Jul 31, 2020, 5:53 AM

#

Hello ,who can help me?

soft sparrow Jul 31, 2020, 5:54 AM

#

hii, @slender jewel please state your issue.

slender jewel Jul 31, 2020, 5:54 AM

#

Go to personal message

stable aurora Jul 31, 2020, 5:55 AM

#

i have a question

celest shadow Jul 31, 2020, 5:56 AM

#

All account suspensions are reviewed and investigated before being imposed with a suspension, @stable aurora. There isn't an account that is falsely banned as far as I know.

stable aurora Jul 31, 2020, 5:56 AM

#

ah ok

soft sparrow Jul 31, 2020, 5:56 AM

#

state your issue here, @slender jewel, so someone can answer you if i couldn't or required help with your question.

stable aurora Jul 31, 2020, 5:56 AM

#

what about using triggers

#

are they considered cheating ?

slender jewel Jul 31, 2020, 5:57 AM

#

@soft sparrow ok

#

My bf was be banned for 10 years

soft sparrow Jul 31, 2020, 5:58 AM

#

triggers, @stable aurora ? would you explain more ?

stable aurora Jul 31, 2020, 5:58 AM

#

can i post youtube link @soft sparrow ?

#

to explain

soft sparrow Jul 31, 2020, 5:59 AM

#

can you explain it with screenshots, @stable aurora?

#

tell your bf to Contact CS in-game, there is nothing we can do here regarding that issue, @slender jewel.

celest shadow Jul 31, 2020, 6:00 AM

#

Are you referring to physical triggers, @stable aurora?

stable aurora Jul 31, 2020, 6:00 AM

#

yes @celest shadow

slender jewel Jul 31, 2020, 6:00 AM

#

@soft sparrow thanks

stable aurora Jul 31, 2020, 6:01 AM

#

are they considered cheating @celest shadow ?

soft sparrow Jul 31, 2020, 6:01 AM

#

no, @stable aurora.

celest shadow Jul 31, 2020, 6:02 AM

#

Technically, they are not really cheating since it is not software related and I'm sure there are a number of players who uses these physical triggers for fire and ADS buttons. They would most likely not get your account suspended however I do not recommend using them. Use them at your own risk.

limpid spruce Jul 31, 2020, 6:08 AM

#

Hey sort out these issue.

celest shadow Jul 31, 2020, 6:08 AM

#

What seems to be the issue, @limpid spruce?

limpid spruce Jul 31, 2020, 6:10 AM

#

Since Pubg Corporation posted that they've launched servers for Pakistan, I Saw 80 ping in Asia Server in Saveral Matches, but most of the we're get matched with Malaysian/Indonesian people.

celest shadow Jul 31, 2020, 6:12 AM

#

I suggest playing with friends that are from Pakistan and turning on matchmaking by language, @limpid spruce.

limpid spruce Jul 31, 2020, 6:13 AM

#

@celest shadow Yeah I do that, and we tried everything to get matched against Pakistani Players but it's not happening.

#

Secondly when we play custom rooms, it's automatically played on Asia's general server and not in Pakistan server.

#

Which means the minimum ping is 140ms.

celest shadow Jul 31, 2020, 6:16 AM

#

Is your region selected to Pakistan, @limpid spruce?

gloomy dagger Jul 31, 2020, 6:16 AM

#

Is erangle 2 is coming on 1.0.0

#

?

storm flumeBOT Jul 31, 2020, 6:16 AM

#

We currently do not have a specific release date for the upcoming update, @gloomy dagger. Once we do, we will publish further information in #news.

gloomy dagger Jul 31, 2020, 6:17 AM

#

Am not asking date. Am asking erangle 2

limpid spruce Jul 31, 2020, 6:18 AM

#

@celest shadow Off course it's Pakistan.

wraith brook Jul 31, 2020, 6:18 AM

#

@gloomy dagger Yes it's coming in beta version

#

@gloomy dagger Pubgm beta version 1.0

#

Although no information about global version

celest shadow Jul 31, 2020, 6:19 AM

#

Give it some time, @limpid spruce. Try again today and if you are still getting matched on other Asian lobbies, have a feedback report in #old.

limpid spruce Jul 31, 2020, 6:19 AM

#

@celest shadow Okay, Thank You.

dark basin Jul 31, 2020, 6:33 AM

#

hello if anyonecan help ill be pleased , iam having terrible fps and framedrops... sometimes even when im by myself ... this also happens in tdm , i got as low as 20 fps , in my case it shouldn't happen as i have a good capable phone
phone : xiaomi mi mix 2s (snaodragon 845 + 6 gigs of ram )
i tried using gfx tools ( yes i know the consequences of using it ) and set the resolution to 480p and used the lowest settings and still it had no impact..

storm flumeBOT Jul 31, 2020, 6:33 AM

#

Use of unauthorized third-party software or methods, @dark basin, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

wraith brook Jul 31, 2020, 6:35 AM

#

@dark basin Have a look on point 4.8 and 4.9 of #faq

dark basin Jul 31, 2020, 6:37 AM

#

@wraith brook i always play on full charge
when the framedrops happen the phone is usually cool
and i have good ping (60-80 ms)

wraith brook Jul 31, 2020, 6:37 AM

#

Feel free to post in #old
Remember there is 6h cool down there

dark basin Jul 31, 2020, 6:38 AM

#

@wraith brook ive posted it too many times ( more than 10 times ) i also used the ingame reporting thing and still no response to this date

#

and im still posting about it in #old

night cloak Jul 31, 2020, 6:39 AM

#

@dark basin there a a lot of different features of the game that the devs are working on and due to covid wait times are longer then usual please wait patiently.

dark basin Jul 31, 2020, 6:40 AM

#

@night cloak ive waited for almost 2 months now dude ... but i got nothing to do but wait right ?

night cloak Jul 31, 2020, 6:41 AM

#

Yes or buy a new device ?

dark basin Jul 31, 2020, 6:41 AM

#

@wraith brook i got 50 gigs free

#

@night cloak if i had the money i wouldn't be here complaining

#

i would buy an iphone but their very , VERYYYY expensive

night cloak Jul 31, 2020, 6:42 AM

#

@dark basin I think this is turning into a discussion now as we cannot help you any further please move channels

wraith brook Jul 31, 2020, 6:42 AM

#

Well we can't do anything much about it .

dark basin Jul 31, 2020, 6:42 AM

#

thank you for your time

night cloak Jul 31, 2020, 6:42 AM

#

@sand path

sand path Jul 31, 2020, 6:43 AM

#

@silver wing #old

celest shadow Jul 31, 2020, 6:48 AM

#

@alpine brook, we have no information on that yet.

alpine brook Jul 31, 2020, 6:48 AM

#

@wraith brook where it is?

wraith brook Jul 31, 2020, 6:49 AM

#

There are none I m sorry my bad

alpine brook Jul 31, 2020, 6:50 AM

#

They posted it again. & got it. It's about PMBC 😍

cunning hornet Jul 31, 2020, 7:01 AM

#

My account is hacked

polar marshBOT Jul 31, 2020, 7:01 AM

#

@alpine flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cunning hornet Jul 31, 2020, 7:03 AM

#

📎 IMG-20200724-WA0048.jpg

#

What is this

night cloak Jul 31, 2020, 7:04 AM

#

@cunning hornet You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources.

cunning hornet Jul 31, 2020, 7:04 AM

#

Bro the main thing is one Indonesian hacker hacked my acc

#

And he sold it to a Indonesian person

#

I have successfully recovered my account

#

But still the person is using my acc

#

I have linked google play and Facebook to it and Facebook was hacked

storm flumeBOT Jul 31, 2020, 7:06 AM

#

Please refer to subpoint #2.5 in #faq for further information, @cunning hornet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

cunning hornet Jul 31, 2020, 7:07 AM

#

I know it is know possible know

#

But is it possible to link 3 social media accounts to pubg

night cloak Jul 31, 2020, 7:08 AM

#

it is not

cunning hornet Jul 31, 2020, 7:09 AM

#

Then how he is accessing my account

#

My both the account are safe

night cloak Jul 31, 2020, 7:10 AM

#

I have linked google play and Facebook to it and Facebook was hacked
@cunning hornet

#

I think you need to contact Facebook to get them off your account

cunning hornet Jul 31, 2020, 7:11 AM

#

Bro I have done everything

#

Now my both the accounts is in my control

storm flumeBOT Jul 31, 2020, 7:11 AM

#

You can contact the customer service via the game settings, @cunning hornet. Refer to subpoint 5.3 in #faq for further instructions.

cunning hornet Jul 31, 2020, 7:12 AM

#

They are not replying

night cloak Jul 31, 2020, 7:13 AM

#

They'll

cunning hornet Jul 31, 2020, 7:13 AM

#

When

#

When my account will be lost permanently

night cloak Jul 31, 2020, 7:14 AM

#

@cunning hornet Due to the COVID-19 crisis, the responses will take longer.

cunning hornet Jul 31, 2020, 7:14 AM

#

Yes you are correct

night cloak Jul 31, 2020, 7:15 AM

#

patience

#

Emm in English please

cunning hornet Jul 31, 2020, 7:15 AM

#

Okay

rare bluff Jul 31, 2020, 7:19 AM

#

Hello pubgm i was logged out of my account and i am not able to login again it always shows metwork error even i am having good connection please help fast i am having my customs

storm flumeBOT Jul 31, 2020, 7:19 AM

#

Please refer to subpoint #4.5 in #faq for further information, @rare bluff. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

young loom Jul 31, 2020, 7:20 AM

#

how do I send a video and player ID?
To hacker

storm flumeBOT Jul 31, 2020, 7:20 AM

#

Hello, @young loom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

rare bluff Jul 31, 2020, 7:22 AM

#

@night cloak i have done all the steps mentioned. But still not able to login

📎 Screenshot_2020-07-31-12-41-36-90_dac7cc7571c39b392df64923967cf7da.jpg

night cloak Jul 31, 2020, 7:22 AM

#

Do a routine repair and then restart the game and network.

cunning hornet Jul 31, 2020, 7:23 AM

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@night cloak he is helping everyone thank you brother

night cloak Jul 31, 2020, 7:24 AM

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What's the task force role. For.

#

?

#

@night cloak this may help you https://discordapp.com/channels/393088095840370689/481197616533733376/618094990714994688

little holly Jul 31, 2020, 7:26 AM

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@night cloak I want to unlink my Facebook beacuse I have 2 account with same Account Facebook so I can’t enter my account

#

How can I do it

night cloak Jul 31, 2020, 7:27 AM

#

The unlinking feature is disabled atm, @little holly .

little holly Jul 31, 2020, 7:27 AM

#

I know but if I can talk with custom server

#

?

night cloak Jul 31, 2020, 7:28 AM

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any mod available I need to talk to them about a hacker streaming with hacks watching 100+

#

most likely you need to wait for the feature to release again after it is optimized.

#

@night cloak In which platform

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Youtube

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ill dm you link

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pubgm_like

little holly Jul 31, 2020, 7:29 AM

#

@night cloak if I talk with coustom server there any help to unlink ?

night cloak Jul 31, 2020, 7:29 AM

#

@night cloak sended

floral moon Jul 31, 2020, 7:30 AM

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@cunning hornet wait for next season update

night cloak Jul 31, 2020, 7:30 AM

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@little holly You can try.

cunning hornet Jul 31, 2020, 7:30 AM

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Ne@floral moon Next season

little holly Jul 31, 2020, 7:30 AM

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Ok but I need your help

rare bluff Jul 31, 2020, 7:30 AM

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@night cloak i did routone repair amd network again i am getting the samt error

cunning hornet Jul 31, 2020, 7:30 AM

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@floral moon I don't have problem but hacker is using my pubg account

night cloak Jul 31, 2020, 7:31 AM

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@rare bluff could you try using a DNS

floral moon Jul 31, 2020, 7:31 AM

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@cunning hornet can you able to login in your aacount

cunning hornet Jul 31, 2020, 7:31 AM

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No bro

#

A message appears

night cloak Jul 31, 2020, 7:31 AM

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@cunning hornet @floral moon It would be helpful if you both take it #pubg-mobile

cunning hornet Jul 31, 2020, 7:32 AM

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Means we go there and chat

night cloak Jul 31, 2020, 7:32 AM

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yep

cunning hornet Jul 31, 2020, 7:32 AM

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Why

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We need help now

night cloak Jul 31, 2020, 7:32 AM

#

PubgmSmart

#

@cunning hornet customer support

cunning hornet Jul 31, 2020, 7:33 AM

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Done bro everything

night cloak Jul 31, 2020, 7:33 AM

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We can guide you to the right location

little holly Jul 31, 2020, 7:33 AM

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@night cloak what I will chose

📎 image0.png

cunning hornet Jul 31, 2020, 7:33 AM

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I already reached them

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But they are not replying

night cloak Jul 31, 2020, 7:34 AM

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Patients

cunning hornet Jul 31, 2020, 7:34 AM

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🤦

#

How much

night cloak Jul 31, 2020, 7:34 AM

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Covid 19 has put a delay in everything

#

That’d be a answer from a staff member

cunning hornet Jul 31, 2020, 7:34 AM

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Login issue will be fixed but how the hack the another person is able to login

floral moon Jul 31, 2020, 7:35 AM

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@cunning hornet Season 15

rare bluff Jul 31, 2020, 7:35 AM

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@night cloak DNS Changer also doesn't work

cunning hornet Jul 31, 2020, 7:35 AM

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Is there any Indonesian version of pubg

little holly Jul 31, 2020, 7:35 AM

#

YouTube viasy can you help me

night cloak Jul 31, 2020, 7:35 AM

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Yes @cunning hornet

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Depends @little holly

cunning hornet Jul 31, 2020, 7:35 AM

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Tell the name of Indonesian version

night cloak Jul 31, 2020, 7:35 AM

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State your issue

cunning hornet Jul 31, 2020, 7:35 AM

#

Please

night cloak Jul 31, 2020, 7:35 AM

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@storm willow little help please

#

I’m not that big brained yet sorry

cunning hornet Jul 31, 2020, 7:36 AM

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@night cloak please tell bro

night cloak Jul 31, 2020, 7:36 AM

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Please wait for a member of staff @cunning hornet

little holly Jul 31, 2020, 7:36 AM

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I want to unlink my account Facebook beacuse I have 2 account with same account Facebook so i can’t open my account

storm willow Jul 31, 2020, 7:36 AM

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We support only global version. You can search Google @cunning hornet

night cloak Jul 31, 2020, 7:36 AM

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@little holly the unlinking option is currently disabled

cunning hornet Jul 31, 2020, 7:37 AM

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Bro you said yes that there is a Indonesian version I only want to know the name

night cloak Jul 31, 2020, 7:37 AM

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Google.

storm willow Jul 31, 2020, 7:37 AM

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There are JP,VN and KR as far as i know. You can search google store @cunning hornet

cunning hornet Jul 31, 2020, 7:37 AM

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I can't find the Indonesian version that's why I am here

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JP

night cloak Jul 31, 2020, 7:38 AM

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Google

cunning hornet Jul 31, 2020, 7:38 AM

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What's jp

storm willow Jul 31, 2020, 7:38 AM

#

Japanese

cunning hornet Jul 31, 2020, 7:38 AM

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Okay

night cloak Jul 31, 2020, 7:38 AM

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We are support for global @cunning hornet please move on no

storm willow Jul 31, 2020, 7:38 AM

#

You can google for such info . @cunning hornet please avoid repeating again.

little holly Jul 31, 2020, 7:38 AM

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I know but If you can help me to talk with costum server

cunning hornet Jul 31, 2020, 7:38 AM

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@night cloak okay a question from global version

night cloak Jul 31, 2020, 7:38 AM

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@little holly we cannot

storm flumeBOT Jul 31, 2020, 7:39 AM

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You can contact the customer service via the game settings, @little holly. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Jul 31, 2020, 7:39 AM

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It’s disabled for a reason @little holly

cunning hornet Jul 31, 2020, 7:39 AM

#

Can we shift our account from global to another version of pubg

storm willow Jul 31, 2020, 7:39 AM

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No, you need to create new account @cunning hornet

cunning hornet Jul 31, 2020, 7:39 AM

#

😶

#

@storm willow okay

night cloak Jul 31, 2020, 7:40 AM

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@storm willow why do people ask if they can bring there account back to global after Vietnam switch ?

little holly Jul 31, 2020, 7:40 AM

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@night cloak do you understand what I say if I talk with coustom server to unlink I want you help me what I say them

storm flumeBOT Jul 31, 2020, 7:40 AM

#

Please refer to subpoint 2.5 in #faq for further information, @little holly. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow Jul 31, 2020, 7:40 AM

#

You need to contact them ingame @little holly

rare bluff Jul 31, 2020, 7:40 AM

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@night cloak DNS didn't work getting same issue

#

@storm willow I am not able to login please help did all the steps still getting error in logi

little holly Jul 31, 2020, 7:41 AM

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Ok I have very big problem

#

Now

storm willow Jul 31, 2020, 7:41 AM

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@rare bluff region?

rare bluff Jul 31, 2020, 7:41 AM

#

India

storm willow Jul 31, 2020, 7:42 AM

#

Did you try on another network? @rare bluff

rare bluff Jul 31, 2020, 7:42 AM

#

Yed i changed my network still getting error

polar marshBOT Jul 31, 2020, 7:42 AM

#

@little holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Jul 31, 2020, 7:43 AM

#

@rare bluff you may try reinstalling.

rare bluff Jul 31, 2020, 7:44 AM

#

Today i logged out and when i tried to login using my facebook it says networks error even i am having good connection

storm willow Jul 31, 2020, 7:44 AM

#

Try with another linked account may be

#

@little holly follow #faq 2.5 click “example” in that instruction.

night cloak Jul 31, 2020, 7:46 AM

#

When Sana character comes in pubg mobile

storm willow Jul 31, 2020, 7:47 AM

#

@night cloak follow #news

idle rock Jul 31, 2020, 7:51 AM

#

Hi how are you

#

Can some one help me

night cloak Jul 31, 2020, 7:52 AM

#

@idle rock do you need help with something ?

#

I can try state your issue please

idle rock Jul 31, 2020, 7:52 AM

#

@night cloak yah I have a problem in pubg mobile

polar marshBOT Jul 31, 2020, 7:53 AM

#

@fresh quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ornate frigate Jul 31, 2020, 7:53 AM

#

📎 Screenshot_20200731_132105.jpg 📎 Screenshot_20200731_132035.jpg

polar marshBOT Jul 31, 2020, 7:53 AM

#

@ornate frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slim swallow Jul 31, 2020, 7:54 AM

#

I have mistakenly click the option "I am not a user from India " but I am a user from India can recover this thing from anywhere?

idle rock Jul 31, 2020, 7:54 AM

#

@night cloak When i have fight with dome one i every time di behind the cover how can i fix that

night cloak Jul 31, 2020, 7:54 AM

#

@ornate frigate contact in game support.

idle rock Jul 31, 2020, 7:54 AM

#

Some*

storm willow Jul 31, 2020, 7:54 AM

#

@fresh quest Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

fresh quest Jul 31, 2020, 7:54 AM

#

ok

night cloak Jul 31, 2020, 7:54 AM

#

@slim swallow it’s okay.

polar marshBOT Jul 31, 2020, 7:55 AM

#

@slim swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 7:55 AM

#

No @slim swallow it’s just to let everyone know that the privacy policy has been changed

#

@storm willow what’s the point in #faq for someone to contact customer support I’m blind

storm willow Jul 31, 2020, 7:57 AM

#

5.3 @night cloak

tired fractal Jul 31, 2020, 7:57 AM

#

why is there no loot on hotdrops???? its so annoying and i die because of it every time

storm willow Jul 31, 2020, 7:57 AM

#

@tired fractal #old

tired fractal Jul 31, 2020, 7:57 AM

#

they keep making the loot worse aftet every update

#

they won't do anything

storm willow Jul 31, 2020, 7:58 AM

#

@night cloak already answered.

night cloak Jul 31, 2020, 7:58 AM

#

@tired fractal please discontinue your discussion in this channel

#

He dmed me @storm willow

pure latch Jul 31, 2020, 7:58 AM

#

Where can i send video proof of cheaters/hackers

storm willow Jul 31, 2020, 7:58 AM

#

@night cloak Machete already gave the instructions

storm flumeBOT Jul 31, 2020, 7:58 AM

#

Hello, @pure latch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

idle rock Jul 31, 2020, 8:01 AM

#

Hi i have a problem in pubg mobile and it is when i faight some one i digh behind any cover how can i fix that plaece if some one know how can i fix that please messages me

night cloak Jul 31, 2020, 8:01 AM

#

What ?

idle rock Jul 31, 2020, 8:02 AM

#

@night cloak what do you mean

night cloak Jul 31, 2020, 8:02 AM

#

What are you trying to say I don’t understand.

grim tangle Jul 31, 2020, 8:15 AM

#

@polar marsh Pubg mobile was deleted due to hacks

steep dust Jul 31, 2020, 8:17 AM

#

اريد ان افك حظر حسابي ولم اخالف القواعد

📎 unknown.png

storm flumeBOT Jul 31, 2020, 8:17 AM

#

Please do not use any other language aside from English, @steep dust. Refer to #735483472432594994 for regional communities.

steep dust Jul 31, 2020, 8:18 AM

#

I want to unblock my account and have not broken the rules

grim tangle Jul 31, 2020, 8:22 AM

#

@polar marsh @storm flume PubgMobile can eliminate the hack in one day, but he doesn't want because all that matters is money. Therefore, the Uc protection system is so powerful that no one has yet been able to deceive the company and get a Uc hack.

night cloak Jul 31, 2020, 8:23 AM

#

#old @grim tangle

quaint sapphire Jul 31, 2020, 8:25 AM

#

Why does my profile keeps writing "unranked" on both regional and server?

storm flumeBOT Jul 31, 2020, 8:26 AM

#

Please do not use any other language aside from English, @steep dust. Refer to #735483472432594994 for regional communities.

steep dust Jul 31, 2020, 8:26 AM

#

I want to unblock my account because I did not play hacking

copper forum Jul 31, 2020, 8:28 AM

#

I had the microphone glitch so i uninstalled and installed now i can't login either

📎 Screenshot_20200731_133632.jpg

polar marshBOT Jul 31, 2020, 8:28 AM

#

@steep dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 8:33 AM

#

information gainer here
gun game crash issue for anyone?

#

@copper forum grant all the permission in setting ...or try using diffrent wifi or data

#

@night cloak it's working fine for me .played 15 matches no issue yet

polar marshBOT Jul 31, 2020, 8:35 AM

#

@spare geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jul 31, 2020, 8:35 AM

#

another one bites the dust

serene solstice Jul 31, 2020, 8:36 AM

#

I'm getting crash issue when every library mode match ends help me

night cloak Jul 31, 2020, 8:37 AM

#

@serene solstice try repairing the game in login screen ...and can u post in #old

knotty sparrow Jul 31, 2020, 8:37 AM

#

Sir i lost my account how to recover

quaint sapphire Jul 31, 2020, 8:38 AM

#

Why does my profile keeps writing "unranked" on both regional and server? I'm on crown btw... And I'm supposed to rank 20 on my region server

idle skiff Jul 31, 2020, 8:38 AM

#

Clan energy add on clan exp or not after end of week?

📎 IMG_20200730_175804.jpg

serene solstice Jul 31, 2020, 8:38 AM

#

@night cloak Yes I have posted it

night cloak Jul 31, 2020, 8:38 AM

#

@knotty sparrow can u read #faq 2.8

knotty sparrow Jul 31, 2020, 8:39 AM

#

No

#

How to recover my pubg account sir plz help

quaint sapphire Jul 31, 2020, 8:40 AM

#

Why does my profile keeps writing "unranked" on both regional and server? I'm on crown btw... And I'm supposed to rank 20 on my region server
@quaint sapphire

Why's no admin replying to this

knotty sparrow Jul 31, 2020, 8:41 AM

#

Sir i lost Facebook bacush fb account is hacked

#

How. To recover Google play game to my id

#

📎 Screenshot_2020-07-07-14-26-13-465_com.tencent.ig.jpg

#

Evary time this issu

night cloak Jul 31, 2020, 8:42 AM

#

@knotty sparrow that's bug contact in game CS

knotty sparrow Jul 31, 2020, 8:43 AM

#

Not a open my id

plucky violet Jul 31, 2020, 8:44 AM

#

There is some problem coming in Indian Bonus Challenge, you can do something??

night cloak Jul 31, 2020, 8:44 AM

#

@knotty sparrow u can contact in game CS...in login screen

plucky violet Jul 31, 2020, 8:45 AM

#

@night cloak There is some problem coming in Indian Bonus Challenge, you can do something??

polar marshBOT Jul 31, 2020, 8:46 AM

#

@mint yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quaint sapphire Jul 31, 2020, 8:46 AM

#

@quaint sapphire

Why's no admin replying to this
@quaint sapphire @night cloak @polar marsh @storm flume

#

Why does my profile keeps writing "unranked" on both regional and server? I'm on crown btw... And I'm supposed to rank 20 on my region

night cloak Jul 31, 2020, 8:47 AM

#

@quaint sapphire daily refreshes 00:20 utc .....if it still remain after that time ..can u repair u r game in login screen

plucky violet Jul 31, 2020, 8:49 AM

#

Indian Bonus Challenge May ago, when there were no points, then the Easy Redeem page used to open, now when the point is there, the system is busy telling why ???

quaint sapphire Jul 31, 2020, 8:50 AM

#

@quaint sapphire daily refreshes 00:20 utc .....if it still remain after that time ..can u repair u r game in login screen
@night cloak been like that for a week now

spring marlin Jul 31, 2020, 8:51 AM

#

Playing on phone with keyboard and mouse is legal?

night cloak Jul 31, 2020, 8:52 AM

#

@spring marlin using external accessories to play is not recommended

spring marlin Jul 31, 2020, 8:54 AM

#

@night cloak but my friend use it since season 8 he didnt get ban or anything

onyx cairn Jul 31, 2020, 8:54 AM

#

The usage of those attachments will get your account into the same risks like gfx tools. If you want to play PUBG with mouse and keyboard, you can play PUBG PC version.

storm flumeBOT Jul 31, 2020, 8:54 AM

#

Use of unauthorized third-party software or methods, @onyx cairn, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

onyx cairn Jul 31, 2020, 8:54 AM

#

@spring marlin check this message ^

spring marlin Jul 31, 2020, 8:55 AM

#

@onyx cairn idk what is gfx tool but ok thx

storm flumeBOT Jul 31, 2020, 8:55 AM

#

Use of unauthorized third-party software or methods, @spring marlin, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

ocean mantle Jul 31, 2020, 8:55 AM

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hi

polar marshBOT Jul 31, 2020, 8:55 AM

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@ocean mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shadow venture Jul 31, 2020, 8:55 AM

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When available 194 MB update

quaint sapphire Jul 31, 2020, 8:56 AM

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When will #cheater-reports be opened??

night cloak Jul 31, 2020, 8:57 AM

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The channel will be reopened when the remaining reports have been further examined. @quaint sapphire

spring marlin Jul 31, 2020, 8:58 AM

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@quaint sapphire i guess the hacker gave you 45- lol you waiting it to be opened

quaint sapphire Jul 31, 2020, 8:58 AM

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Lol more than

karmic trench Jul 31, 2020, 8:59 AM

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When will ancient mode be released?

surreal turtle Jul 31, 2020, 8:59 AM

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📎 Screenshot_2020-07-31-14-28-46-966_com.tencent.ig.jpg

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Can anyone help.
Here about this

copper forum Jul 31, 2020, 8:59 AM

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@night cloak I'll try that

surreal turtle Jul 31, 2020, 8:59 AM

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@night cloak

jolly birch Jul 31, 2020, 9:00 AM

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My game crash every time I finished playing library mode

night cloak Jul 31, 2020, 9:00 AM

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@jolly birch post in #old

heavy vortex Jul 31, 2020, 9:00 AM

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@karmic trench #news

surreal turtle Jul 31, 2020, 9:01 AM

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Hello

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📎 Screenshot_2020-07-31-14-28-46-966_com.tencent.ig.jpg

night cloak Jul 31, 2020, 9:01 AM

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@surreal turtle give them the informations they mentioned

surreal turtle Jul 31, 2020, 9:01 AM

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I didn't understand can you elaborate

spiral remnant Jul 31, 2020, 9:02 AM

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Hey admins, what is pubgm planning for Bangladesh?

surreal turtle Jul 31, 2020, 9:02 AM

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User id?
In-game I'd

night cloak Jul 31, 2020, 9:02 AM

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@surreal turtle yes

surreal turtle Jul 31, 2020, 9:02 AM

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Confirm?

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Nickname?
Registration date?

night cloak Jul 31, 2020, 9:03 AM

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@woven atlas can u help him

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@ornate frigate can u post u r issue here with the pics u send to me

woven atlas Jul 31, 2020, 9:05 AM

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The numeric Id

surreal turtle Jul 31, 2020, 9:05 AM

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@woven atlas can you help me in dM

woven magnet Jul 31, 2020, 9:06 AM

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My UC is being deducted, I have made official purchases through apple, google and midas. What the hell is this behaviour??? FOR US MONEY DOESNOT GROW ON TREES... You guys are making hell lot of money selling uc and other useless stuff and then deducting uc without reason!!! What is this behaviour PUBG???... Can I get a rebate for this... This is the second time... I want a rebate for my hard earned money... Thanks

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📎 image0.png

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☑️

storm willow Jul 31, 2020, 9:09 AM

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@woven magnet if you have purchased via unauthorised methods previously, all those UC will be deduced.

umbral barn Jul 31, 2020, 9:09 AM

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Biggest joks of 2020😊
New anti cheat system
pubg can not do anything against hacker in indian bonus challenge each & every game we found hacker all time whole lobby report this cheater but ... They didn't ban any time they take all uc I think pubg support paid hacker for this reason they didn't take any step against cheater & they all time claim our anti cheat system are more all time cheater win so #NoobAnticheat

storm willow Jul 31, 2020, 9:10 AM

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@umbral barn Post in #old

floral moon Jul 31, 2020, 9:11 AM

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@knotty sparrow wait for next season update, your FB account was not hacked, hacker will be Linked there social media to your PUBG ACCOUNT directly.

woven magnet Jul 31, 2020, 9:11 AM

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@storm willow Is midasbuy unofficial??? Always purchased through official??? Still????

storm willow Jul 31, 2020, 9:12 AM

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Yes https://www.pubgmobile.com/pay/

woven magnet Jul 31, 2020, 9:12 AM

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All those youtubers use Midasbuy???

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But yeah they are your so called promoters

storm willow Jul 31, 2020, 9:13 AM

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You can contact customer support for issues regarding images items. Midasbuy is authorised @woven magnet

woven magnet Jul 31, 2020, 9:15 AM

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I contacted them sir but they are not replying me... the one who replies are the bots who are set to give same replies to everyone

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@storm willow

night cloak Jul 31, 2020, 9:34 AM

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can playing with a vpn cause a ban? i'm in the middle east and almost everyone there is a hacker

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@night cloak usage of vpn is not recommended

wraith brook Jul 31, 2020, 9:41 AM

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@night cloak Keep in that usage of VPN is not recommended . Further information can be gained through Customer service in game

night cloak Jul 31, 2020, 9:47 AM

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@woven magnet Contact the customer service, show them all the purchase receipts for UC you made in last 1 month (screenshots) and wait for their reply.

raw edge Jul 31, 2020, 9:49 AM

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my player goes stuck on firing situation (Repeatedly)

night cloak Jul 31, 2020, 9:49 AM

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@raw edge Could you elaborate the issue? Or, have a video?

shy mist Jul 31, 2020, 9:50 AM

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May I know what maximum graphics does snd765 supports?

wraith brook Jul 31, 2020, 9:52 AM

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@shy mist Smooth extreme

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@night cloak Purchase from clan shop

grand dust Jul 31, 2020, 9:53 AM

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I cant send email verify code, why?

wraith brook Jul 31, 2020, 9:54 AM

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@night cloak Crew shop

grand dust Jul 31, 2020, 9:54 AM

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@night cloak what i dont have?

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I do i can log in with that yday, but it wont sent me verify code today

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📎 20200731_125706.jpg

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Its dont send me that code anymore

night cloak Jul 31, 2020, 9:59 AM

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May I know what maximum graphics does snd765 supports?
@shy mist Smooth + Ultra.

grand dust Jul 31, 2020, 9:59 AM

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@night cloak people get same issue? Or only me?

wraith brook Jul 31, 2020, 10:00 AM

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@night cloak Smooth extreme I think

grand dust Jul 31, 2020, 10:00 AM

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@night cloak Not for link, its for log in

woven magnet Jul 31, 2020, 10:00 AM

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@night cloak first purchase in about 3 months bro

grand dust Jul 31, 2020, 10:00 AM

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Im from turkey

night cloak Jul 31, 2020, 10:00 AM

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@wraith brook Let's not assume things here.

wraith brook Jul 31, 2020, 10:01 AM

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It support smooth extreme

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I have seen

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765g

night cloak Jul 31, 2020, 10:01 AM

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Please share a link to your source. And they have asked for 765.

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@woven magnet 1 month of purchase would be enough.

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@night cloak What do you mean?

grand dust Jul 31, 2020, 10:02 AM

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@night cloak okay thank you

night cloak Jul 31, 2020, 10:03 AM

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@night cloak Could you elaborate?

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@night cloak Their issue with the customer service. Scroll up.

clever vector Jul 31, 2020, 10:11 AM

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How to fix it?

📎 0-02-05-2078642a5187943d7bb35b41868408d838bf26e846476198ebebab6cb03d5f63_64ad59f8.mp4

fervent kiln Jul 31, 2020, 10:15 AM

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Hello any admin here

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I wanna ask if gfx tools will cause me a banne

storm flumeBOT Jul 31, 2020, 10:15 AM

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Use of unauthorized third-party software or methods, @fervent kiln, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

night cloak Jul 31, 2020, 10:17 AM

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@clever vector This is the PUBG MOBILE support. Please send an email at PUBGMOBILElite_CS@tencentgames.com for support regarding the LITE version.

clever vector Jul 31, 2020, 10:19 AM

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@night cloak Yeah) If they answered there)

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@night cloak I repeat again, THEY do not answer !!

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@night cloak is there support for the Lite version of the game in discord ??

devout geode Jul 31, 2020, 10:25 AM

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Nope, @clever vector.

night cloak Jul 31, 2020, 10:25 AM

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@night cloak You don't have to echo the messages.

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@clever vector Due to the current pandemic and demand, there might be slow response.

grim forum Jul 31, 2020, 10:26 AM

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If you want to get materials for PUBG like to upgrade your weapon and you have to spin or unlock a crate can u change it to buy it with sliver fragments

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Or can there be an event and then redeem stuff into material

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Anything idea but not with UC

clever vector Jul 31, 2020, 10:27 AM

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@night cloak I understand, thanks

grim forum Jul 31, 2020, 10:27 AM

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I know I don’t have enough and I don’t waste money

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Is so hard to get materials

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I have an m4 glacier but is on rank 1 I want to have kill message but is so hard to get materials

night cloak Jul 31, 2020, 10:30 AM

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@grim forum u got to get materials with UC the one trick i can suggest is play bonus challenge collect points and redeem uc

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u will get it for getting same upgrabdle skis multiple times

grim forum Jul 31, 2020, 10:30 AM

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Can u play bonus challenge on Europe

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Bc I play Europe

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Is bonus challenge for Asia only

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?

night cloak Jul 31, 2020, 10:33 AM

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@grim forum just to aware you materials cant be redeemed through any means ,so be aware because scammers /clickbiat youtubers make false information to get your account / just chill on glacier lvl 1 its op 😄

fiery stump Jul 31, 2020, 10:34 AM

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Can anyone help me i have an issue

placid dove Jul 31, 2020, 10:35 AM

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Do anyone face lag spikes and issues for past 4 days in the game? Even with stable internet?

night cloak Jul 31, 2020, 10:35 AM

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@fiery stump whats the issue ?

fiery stump Jul 31, 2020, 10:35 AM

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Today my account has been hacked and i cannot reach my account

grim forum Jul 31, 2020, 10:35 AM

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@placid dove yeah same

night cloak Jul 31, 2020, 10:36 AM

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@fiery stump hmm can u access your account ?

fiery stump Jul 31, 2020, 10:36 AM

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The one who hacked my account is demanding me money to return back my account

night cloak Jul 31, 2020, 10:36 AM

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@fiery stump For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

fiery stump Jul 31, 2020, 10:36 AM

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No I cannot he removed all possible ways for me and i am helpless

placid dove Jul 31, 2020, 10:36 AM

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@grim forum I have been trying to contact customer care but they are not even caring to reply or help

night cloak Jul 31, 2020, 10:36 AM

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@fiery stump u can dm me ya for fb restoration ;/

grim forum Jul 31, 2020, 10:36 AM

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@night cloak can I switch my server to Asia then I can play

night cloak Jul 31, 2020, 10:37 AM

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no idea @grim forum

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You can contact the customer service without logging into your account.

grim forum Jul 31, 2020, 10:37 AM

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Ok

fiery stump Jul 31, 2020, 10:37 AM

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@night cloak what is your fb account plzz

night cloak Jul 31, 2020, 10:37 AM

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@fiery stump dm

fresh ember Jul 31, 2020, 10:41 AM

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Hello ah i need help i have on facebook more than 7938 friend and half of them are my friends and they play pubg but in pubg only 376 friend is showing in friend list sorry for my bad english there are some friends are not showing up

faint steppe Jul 31, 2020, 10:43 AM

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📎 Screenshot_2020-07-31-16-11-52-719_com.tencent.ig.jpg

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@fresh ember You can only add upto 5k friends on fb

fresh ember Jul 31, 2020, 10:45 AM

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Ok i have 5k on fb do u have any solution to pubg and i dont remember exactly how much friends on fb

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But i have more than 4k

wraith brook Jul 31, 2020, 10:46 AM

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Give correct information first

fresh ember Jul 31, 2020, 10:46 AM

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K

wraith brook Jul 31, 2020, 10:47 AM

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You said 7938 earlier suspicious

faint steppe Jul 31, 2020, 10:47 AM

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@fresh ember your pubg friend list is full that's why its not showing up

wild fern Jul 31, 2020, 10:47 AM

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Is this timed or Permanent?

📎 Screenshot_2020-07-31-12-44-10-54_dac7cc7571c39b392df64923967cf7da.png

wraith brook Jul 31, 2020, 10:48 AM

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Permanent

fresh ember Jul 31, 2020, 10:48 AM

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I have alot friends on fb which more than 4k and when i said 7938 its not 7938 sorry but there's 1k friends not showing up on pubg sry for bad english

wild fern Jul 31, 2020, 10:48 AM

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@wraith brook Fr?

fresh ember Jul 31, 2020, 10:48 AM

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@faint steppe there's a limit for friends?

wild fern Jul 31, 2020, 10:48 AM

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Like there's no 3 days or something... @wraith brook

faint steppe Jul 31, 2020, 10:48 AM

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@fresh ember yes

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@wild fern Nope

wraith brook Jul 31, 2020, 10:49 AM

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@wild fern It's permanent don't worry

fresh ember Jul 31, 2020, 10:49 AM

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😐

wraith brook Jul 31, 2020, 10:49 AM

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I am planning to get one

deep flare Jul 31, 2020, 10:49 AM

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where to find pubg registration date

faint steppe Jul 31, 2020, 10:49 AM

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@fresh ember You can't have 1k friends in pubg

wild fern Jul 31, 2020, 10:49 AM

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Ok thanks @wraith brook @faint steppe

fresh ember Jul 31, 2020, 10:49 AM

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@faint steppe only 376 is showing

wraith brook Jul 31, 2020, 10:50 AM

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👍

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@deep flare What pubg registration ?

faint steppe Jul 31, 2020, 10:50 AM

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@fresh ember Yes maybe you reached the limit

fresh ember Jul 31, 2020, 10:50 AM

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How in the hell pubg put limit to friends list!?

faint steppe Jul 31, 2020, 10:50 AM

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It's always been

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Limit for friends

fresh ember Jul 31, 2020, 10:51 AM

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🙃

deep flare Jul 31, 2020, 10:52 AM

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📎 Screenshot_2020-07-31-16-36-01-741_com.tencent.ig.jpg

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Look

fresh ember Jul 31, 2020, 10:52 AM

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Aight thank u for info@faint steppe

faint steppe Jul 31, 2020, 10:53 AM

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@deep flare It's about when did you registered your pubg account

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@fresh ember Anytime

jolly coral Jul 31, 2020, 10:54 AM

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Hey i am facing a problem

faint steppe Jul 31, 2020, 10:54 AM

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@jolly coral yes what problem?

jolly coral Jul 31, 2020, 10:56 AM

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Everytime after finishing the new library mode pubg exiting aromatically