questions

[night cloak]

Clear app cache ?

[celest shadow]

Could you provide me a detailed description of what happened, @maiden snow?

[vagrant forum]

Try repairing the game client, @maiden snow. If that doesn't fix it then please post a detailed report of it in #old.

[maiden snow]

Sure

[timid kraken]

I can't login into my id

[celest pasture]

My game is stuck on loading screen after matchmaking in asia server
@faint burrow me and my friend had the same issue just now. Asia server

[timid kraken]

I have re downloaded still

[night cloak]

Have you clicked any links @timid kraken

For like free uc

[timid kraken]

Yes

[crisp turret]

@timid kraken crossposting the error reply regarding This problem is : " You would need to wait for a future update. Make sure not to share your account with third-parties, and that you do not download the game from unofficial sources "

[night cloak]

Yes @agile aurora ?

[agile aurora]

I do not have the subscription menu in my account for the last year :)

[final crystal]

btw everybody says they have a lot of money
Smart people: Lets me just dowloand from Happy mods unlimited money

[celest shadow]

What is your device model and region, @agile aurora?

[soft sparrow]

this is not a discussion channel, @final crystal. you may use #chat & #pubg-mobile.

[agile aurora]

@celest shadow The option was removed from many accounts a year ago due to refunds.

[final crystal]

oh wait I forgot

sorry I was thinking it is general

[midnight badge]

Help

[soft sparrow]

please state your issue, @midnight badge.

[vagrant forum]

How may I help you, @midnight badge?

[midnight badge]

Bro yesterday I give I am not an Indian user but I am a Indian user how to change

[night cloak]

its not working @night cloak

[midnight badge]

Bro yesterday I give I am not an Indian user but I am a Indian user how to change

[night cloak]

:(

[midnight badge]

Bro yesterday I give I am not an Indian user but I am a Indian user how to change

[soft sparrow]

it is okay, no worries.@midnight badge the policy will apply since you are still playing and living in india.

[midnight badge]

Yes

[mental nebula]

Please Pubg Cooperation meetings PAKISTANI Government And UnBan the Pubg Mobile 💔 Please I alot of Money Invents in My Account Please Slove this Problem. I playe Pubg Mobile game please Registration in Pakistan Pubg Company And take a action pubg please Unban the Pubg Mobile 🇵🇰❤️ Love Form Pakistan #UnbanPubgPakistan

[midnight badge]

But I give not an Indian user

[agile aurora]

I do not have the subscription menu in my account for the last year :)
Any response? Any <@&481161015728406538> available?

[midnight badge]

Pls replay me

[celest shadow]

@agile aurora, I see. In that case, you can contact the in-game customer service to seek further assistance regarding this.

[soft sparrow]

@midnight badge it is OK

[unreal spire]

Pubg mobile server not working

[rugged dune]

try not to @ the mods without an important reason

they are v busy

[vagrant forum]

@mental nebula, the decision is from PTA. Please join our Pakistan server for updates related to it. You can find the link in #735483472432594994.

[agile aurora]

@celest shadow i have contacted them 13 times in the past year never have i received a real response All I Get is a copy paste which shows why was my menu removed.

[night cloak]

@agile aurora try reinstalling the game from an official store and please do not use the Moderator mention for game related issues.

[unreal spire]

When I start the match it stuck on loading screen and then a message came match server did not working try again

[celest shadow]

It does not matter which option you chose, @midnight badge. Nothing will happen.

[austere merlin]

Wtf is wrong with this game

[agile aurora]

@night cloak do you not know anything about the game?

[soft sparrow]

how may we be of assist, @austere merlin ?

[austere merlin]

@soft sparrow actually you cannot do anything

[agile aurora]

Anyone affiliated with pubgm would know what is my issue. And you think it's an issue with the app lmao

[austere merlin]

Coz my points have already ruined

[night cloak]

@agile aurora I already told you a solution, follow that

[unreal spire]

I started bonus challenge 2 times and same thing happened that pubg mobile server not working . I want my 2 bonus challenge cards to be refund

[midnight badge]

Bro is Midas buy is true

[rugged dune]

bc the mods have better things to do related to discord

[karmic trench]

I am not able to enter match it is stuck at loading screen ispite of restarting sevral times

[agile aurora]

@night cloak Do you know what I'm talking about?

Lmao dude you literally have no idea 😑

[vagrant forum]

@midnight badge, yes, midasbuy is an official partner.

[night cloak]

Can you follow what I said @agile aurora

[celest shadow]

Yes it is, @midnight badge. You may purchase UC or Royale Pass through Midasbuy, https://www.pubgmobile.com/pay.

[austere merlin]

@soft sparrow it shows match server not responding

Don't know if it's a new hack people are using or something cooz it happed to me multiple times and to my friend who lives around 1600 km away

[olive tendon]

im not able to enter the match

[soft sparrow]

if you think we have misunderstood you, please try to explain with more details this time, @agile aurora.

[agile aurora]

@night cloak dude it's not in my account for the past 12 months and I have Not one but 7 Devices at home

[austere merlin]

No matter how many times I click rejoin match

[olive tendon]

@night cloak

[karmic trench]

@olive tendon same

[rugged dune]

stop @ ing mods here everyone

[olive tendon]

what wrong with me plz help

[night cloak]

Please provide those to #old @olive tendon @austere merlin @karmic trench

[agile aurora]

I contacted in game support they said that a refund was initiated that's why the option was removed but i am requesting to get back the prime menu

[night cloak]

@rugged dune move to a discussion channel

[unreal spire]

@Rock47 When I start the match it stuck on loading screen and then a message came match server did not working try again

[olive tendon]

my rank will go down

[night cloak]

@agile aurora reinstall the game from an official store

[olive tendon]

😢

[unreal spire]

@night cloak I started bonus challenge 2 times and same thing happened that pubg mobile server not working . I want my 2 bonus challenge cards to be refund

[night cloak]

There are no refunds

[agile aurora]

@night cloak do you know that You cannot install Apps from 3rd party in ios? Obviously it's from the official store

[maiden snow]

I got stucked at loading screen and my match gets a negative rating.

[rugged dune]

@olive tendon try reinstalling

[agile aurora]

@night cloak I'm not asking for refund do you understand basic English?

[ancient gorge]

I can’t enter the game. The loading is going forever....

[night cloak]

I said try to reinstall the game again @agile aurora

[olive tendon]

@rugged dune its hapeening with many players

[rugged dune]

@agile aurora don’t be disrespectful to the mods. Try reinstalling like they said.

[hazy canyon]

Hello how are you doing is there an admin here who can help me

[rugged dune]

what’s the issue

[unreal spire]

@night cloak what about my bonus challenge cards??

[orchid bobcat]

When I was go in bonus challenge reedem store . The 100 uc pack was not coming. Before 5 weeks and not refreshing

[night cloak]

For those who have any issues such as server time out Restart the network and the game.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hazy canyon. Remember to read through #faq before asking questions in the support channels.

[unreal spire]

@night cloak we have already restarted this server problem is happening with my all friends and teammates

[strong lichen]

@unreal spire i'am also facing same issue

[agile aurora]

@night cloak bruh can you mention a relevant mod?

[hazy cloud]

Please help i am not able to enter in match it stucks on loading screen and after sometime it shows match server not respond plzzz fix it ASAP msg for @Machete 2.0

[sand path]

Please help i am not able to enter in match it stucks on loading screen and after sometime it shows match server not respond plzzz fix it ASAP msg for @Machete 2.0
@hazy cloud
Country server and Character ID?

[rugged dune]

don’t be disrespectful if you want an answer :)

[hazy cloud]

Asia server

[leaden trellis]

Hey guys I'm facing so much of desync enemies are killing me in split second even if I started to damage him first I'm the one being knocked out and in tdm it's worst and some keys are not working on single tap and needed to press them twice in order to work I thought my network issue no its in game im having 20-30ms it's good network also

[sand path]

I can’t enter the game. The loading is going forever....
@ancient gorge
Country server and character ID?

@hazy cloud country?

[unreal spire]

Sever problem is also happening with me

[sand path]

Country server and character ID?

[unreal spire]

My country is india

[ancient gorge]

@ancient gorge
Country server and character ID?
@sand path India(asia) and 5621577300

[violet jacinth]

@sand path ya same here it's loading then says timed out country india server asia

[sand path]

@violet jacinth character ID please

[unreal spire]

My character I'd is 5175702331

[sand path]

@sand path India(asia) and 5621577300
@ancient gorge
Wifi or data?

[violet jacinth]

5163199218

[sand path]

And may i know your device

[polar marsh]

@hazy canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hazy cloud]

@sand path country INDIA
SERVER ASIA
ID-5149301953

[gritty glade]

What is this i lost my 100 UC. I can't enter any match, loading screen stuck

Also Restart and say enter again but after successfully OK press loading screen still stuck

[violet jacinth]

@sand path black shark 2

[ancient gorge]

@ancient gorge
Wifi or data?
@sand path Both and iPhone 7+

[sand path]

@hazy cloud wifi or data?

[hazy cloud]

@sand path wifi

[unreal spire]

@sand path
Sever problem is happening
Country = India
Sever = Asia
Character I'd = 5175702331
Network = Data
Device = Samsung A10

[hazy cloud]

@sand path wifi and i play on Asus max pro M2

[gritty glade]

What is this i lost my 100 UC. I can't enter any match, loading screen stuck

Also Restart and say enter again but after successfully OK press loading screen still stuck
😡😡😡 INDIA

[unreal spire]

@sand path I started bonus challenge 2 times and same thing happened that pubg mobile server not working . I want my 2 bonus challenge cards to be refund

[rugged dune]

these seem to all be india

[olive tendon]

lol isame problem

[sand path]

Please provide
▫️ country
▫️ network
▫️ character ID
▫️ device

[leaden trellis]

While using data it's better and WiFi too much of desync he hits me in split second like hacker

[gritty glade]

I want my 2 Voucher carf refund

[night cloak]

Help me my game is crashing

[leaden trellis]

India
WiFi
5149997528
OnePlus 6

[gritty glade]

Country - India
Network - Airtle
Character Id - 5207104731
Device - Realme 6

I want My India Bonus Challenge Voucher card refund 😡

[rugged dune]

there are unfortunately no refunds

[gritty glade]

So what I do 😡

[hazy cloud]

@sand path country-Infia
Server-Asia
Character id-5149301953
Network-wifi
Device-Asus zenfone max pro m2

[rugged dune]

i don’t have an answer for you at this time. but i would just wait and see if a solution is created

[hazy cloud]

I also lost my 100 uc

[unreal spire]

If there is no refund why pubg support is created , if you cant do anything

[maiden snow]

Country: India
Network: Vodafone/Wifi
Character ID: 5616771799
Device: iPad Air 3rd Gen 2019

[hazy cloud]

@sand path i also lost my 100 uc give it back plzzzz

[rugged dune]

to help you. refunds aren’t the only way u can help.

[celest shadow]

Please be patient while we investigate further into this issue. Thank you.

[rugged dune]

if you guys really want ur 100 UC/1.50USD you shouldn’t do forced refunding through ur phone company. you will possibly be banned

[sand path]

@sand path i also lost my 100 uc give it back plzzzz
@hazy cloud
Customer service in game helps with these.

[hazy cloud]

@sand path but atleast solve the match issue

[sand path]

If there's any update. Will let you know

[summer pumice]

I have issue with matching arena

[violet jacinth]

Country:INDIA
Network :data vodafone
Character ID :5163199218
Server Asia
Device:black shark 2

[night cloak]

40 Mbps but 160 ping please fix it

[sand path]

Help me my game is crashing
@night cloak
Disable the developer mode from settings.

[summer pumice]

Stuck on loading screen ,with my friends too

[sand path]

Please provide
▫️ country
▫️ network
▫️ character ID
▫️ device
@summer pumice

Is it only in arena?

[summer pumice]

@sand path India , character id ( 5543966117 )
Device ; Redmi note 8 pro
Network ' Jio

@sand path For now Arena

[night cloak]

@sand path 40 Mbps but 160 ping why? This problem start from this month

[sand path]

Only arena?@violet jacinth @hazy cloud @maiden snow @gritty glade @leaden trellis @unreal spire

[violet jacinth]

@sand path yes I think

[hazy cloud]

Both classic and tdm

[outer wasp]

First this bug now this bug

Pubg really is going worst day by day

[summer pumice]

[night cloak]

Pubg really is going worst day by day
@outer wasp yes

[violet jacinth]

@sand path do you know what's happening

[leaden trellis]

@sand path yeah mostly in arena also in classic

[polar marsh]

@outer wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden trellis]

My aim is also good but even if I Dodge enemy I get killed in split second it's desync

[olive tendon]

😫

[outer wasp]

See that bot reply

What I am saying what they are replying 😂lol😂

[outer wasp]

@polar marsh go and learn something 😂

[jade sail]

Thanks PUBG for the -60 in Ace tier

[floral moon]

Match server did not support

in Asia server

[polar marsh]

@agile crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh monolith]

Game is freezing on loading screen and then shows server error and kicks out from the game

[karmic trench]

I cant enter a match

[storm flume]

You can contact the customer service via the game settings, @outer wasp. Refer to subpoint 5.3 in #faq for further instructions.

[astral sundial]

@outer wasp Please post that screenshot in #old

[forest onyx]

All cheater every match

Cant play

[astral sundial]

@spring zephyr Here plz

[outer wasp]

@astral sundial i only get bot replies

[forest onyx]

New anti cheat system is working great👍 👍 👍

[rustic sentinel]

In which countries bonus challenge is available?

[astral sundial]

@outer wasp What do you mean?

[outer wasp]

I have tried everything nor my I'd is getting logged nor they are fixing it

[astral sundial]

@celest shadow Here

[karmic trench]

I got minus 80 bcz of the match not starting

[agile crane]

Anyone here for help????

[astral sundial]

Yes

[outer wasp]

@astral sundial I mean nothing happens I daily post my issue

No action is taken

[night cloak]

<@&481161015728406538> help here

[spring zephyr]

@night cloak What's the issue?

[astral sundial]

Volcano Dont use keywords like b4n it will get you muted

[night cloak]

@spring zephyr ping issue

[agile crane]

@astral sundial I'm facing this problem

@astral sundial screen block

[astral sundial]

@agile crane Is your screen stuck at that?

[agile crane]

Yes

@astral sundial yes

[spring zephyr]

@agile crane Try repairing.

[astral sundial]

Have you tried clearing the cache and checked the network if the repair client did not work.?

[spring zephyr]

@night cloak Can you explain your issue in detail? And you don't have to mention moderators for that.

[outer wasp]

Nice solution

[agile crane]

@spring zephyr if I go for repair then my all settings and controls reset

[outer wasp]

Bro everyone is facing the same issye

We want update for this bugs

It has been 10 days since I logged in my id

[spring zephyr]

@agile crane Your settings are saved in your account, it wout reset. Just make sure that your PUBGM account is linked to a social media account.

[agile crane]

@astral sundial I restarted my phone and clear cache but still facing same issue

[astral sundial]

Volcano it only affects settings in Basic Your controls are not affected are they?

[storm flume]

You can contact the customer service via the game settings, @outer wasp. Refer to subpoint 5.3 in #faq for further instructions.

[limpid socket]

@spring zephyr there seems to be a server wide bug, where people are getting stuck at the loading screen when they try to enter a match. I tried repairing the client, still didn’t work for me..

[night cloak]

@spring zephyr I tag because no one is here for help everyone need help

[spring zephyr]

@limpid socket Only in Arena?

[outer wasp]

Yes nobody is there for help

[limpid socket]

@spring zephyr all maps

[agile crane]

@astral sundial if I go for repair then my all settings and controls reset????

[limpid socket]

Happened with me in livik and erangle

[astral sundial]

nope @agile crane

[limpid socket]

Maybe take it further above and report, this seems like a major issue

[outer wasp]

Please give update for login issue

[spring zephyr]

@limpid socket Please provide
▫️ country
▫️ network
▫️ character ID
▫️ device

[astral sundial]

Only Some settings in basic gets deafult

[storm flume]

You can contact the customer service via the game settings, @outer wasp. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@spring zephyr my ping issue my internet speed 40 Mbps now in game ping 160ms

[astral sundial]

and make sure you upload sensitivity to Cloud

[agile crane]

@astral sundial im scared I can't do if my controls got changed then I will die

@astral sundial its a risk

[spring zephyr]

@night cloak Your ping depends upon your network connection, contact your ISP for this issue.

[astral sundial]

volcano Take SS for your sake dont wry

[limpid socket]

India
Wifi
562494451
iPhone 6S @spring zephyr

[agile crane]

@astral sundial but its hard to set controls again so I'm scared

[astral sundial]

np trust me

[jade sail]

Arena and Classic not working😑

[winter bronze]

Getting this error in every match

[night cloak]

@spring zephyr it's depends on network so call of duty ping is 60 high ping only in pubg

[agile crane]

@astral sundial if I uninstall and install new game then solve problem????

[limpid socket]

Thing are gonna get worse for mods today.....

[astral sundial]

well try repair client better than reinstalling

[leaden trellis]

Yeah network issue all over

[spring zephyr]

@winter bronze
Please provide
▫️ country
▫️ network
▫️ character ID
▫️ device

[night cloak]

any explanation what is this?

[agile crane]

@astral sundial but their a risk of lost controls

[limpid socket]

@astral sundial still doesn’t work sir..

[astral sundial]

nope u have to log out

for that

[leaden trellis]

Desync is hurting me a lot I'm rank pushing and lost -100 yesterday in ace due to hackers desync

[astral sundial]

just do it

[floral moon]

-27 because of PUBGM worst server, every time new problems

[agile crane]

@astral sundial install New game work for the problem

[vagrant forum]

@night cloak is there something wrong with that image?

[night cloak]

@vagrant forum what is that HD HDR?

[astral sundial]

@agile crane try repair client if it doesn't work then try reinstalling

[agile crane]

@astral sundial okay

[vagrant forum]

It's the graphics settings , @night cloak

[olive tendon]

Got -42😭😭

[night cloak]

i was thinking when PUBGM added HD HDR graphics settings
NVM

[vagrant forum]

Pretty sure it's just the HDR settings

[spring zephyr]

@floral moon 25th rank with 0 kills in diamond 2 (Squad). I don't see anything wrong if you will get -27 with those stats.

[vagrant forum]

@spring zephyr he got that coz he couldn't enter the match

[olive tendon]

@floral moon 25th rank with 0 kills in diamond 2 (Squad). I don't see anything wrong if you will get -27 with those stats.
@spring zephyr I haven't played

I'm not able enter match

[spring zephyr]

@olive tendon Can you try switching to a different connection and see if you can enter a match?

[night cloak]

@spring zephyr it's depends on network so call of duty ping is 60 high ping only in pubg
@night cloak

[spring zephyr]

Different servers. ¯_(ツ)_/¯

[night cloak]

@spring zephyr middle east server

[vapid grotto]

Hi guys, still struggling to get my social media unlinked from the account. I did faq 2.5 but it doesn’t help

[vagrant forum]

The location of the servers for both the games are different @night cloak

[night cloak]

@vapid grotto Social media cannot be unlinked, at the moment.

[agile aurora]

Any Mod which knows about the removal of Subscription Menu Of PUBGM?

[vapid grotto]

@night cloak I cant wait because someone is trying to access my account

[vagrant forum]

What did the in-game customer support tell you about it, @agile aurora?

[night cloak]

@vagrant forum ok this ping issue start from this month last month my ping 60 to 80 max same network

[indigo storm]

2 players teamup in solo and kill me

[vapid grotto]

My Facebook is being used by someone else and cant contact them

[night cloak]

@vapid grotto Then try contacting the customer service. They will look into the issue. They probably will block their access, not removing the link.

[vagrant forum]

@indigo storm, report them in-game.

[indigo storm]

Reported

[wraith brook]

@indigo storm Then wait patiently for response

[agile aurora]

@vagrant forum The subscription menu was withdrawn from my account because a refund was initiated. That's what the in game support says.

[vapid grotto]

@night cloak I did several time but no response at all💔

[vagrant forum]

@molten cedar, keep me updated on your issue if it get's fixed.

[open forum]

Game stuck at loading screen after matchmaking

When entered match this happened
Those who entered early came with guns.

-45 at Conqueror 🤷🏻‍♂️🤷🏻‍♂️

[indigo storm]

I want to share video which I have recorded

[night cloak]

@vapid grotto Just wait for a reply. It is not live chat.

[vagrant forum]

@agile aurora, did you actually initiate any refund?

[night cloak]

@open forum It is a known bug. Hope it will be fixed soon!

[open forum]

Fixed wow
Most of the times we get hackers in every ranked match.
And now this 🤷🏻‍♂️

[floral moon]

@olive tendon match server did not responce

[agile aurora]

@vagrant forum yes, but a year ago. Since then i can't see the subscription menu ONLY in this account.

[floral moon]

@spring zephyr

[vagrant forum]

Then there's nothing that can be done about it. The decision of the in-game support is final, @agile aurora.

[vapid grotto]

@night cloak they are saying that unlink feature is currently not available and closing the chat. My account is nearly a mythic fashion 💔 I dont want it to be hacked 💔

[night cloak]

@vapid grotto Do not ask for unlink. Tell them your issue.

[agile aurora]

@vagrant forum It was done a year ago. They should just restore the MENU For me so i can purchase again.

[floral moon]

not I am only 1 my all friend faced this problem @olive tendon @spring zephyr

[vagrant forum]

@vapid grotto, follow this image exactly.

[spring zephyr]

@floral moon Please provide
▫️ country
▫️ network
▫️ character ID
▫️ device

[open forum]

@spring zephyr should I provide these details too
Same match server bug

[vapid grotto]

@vagrant forum Dear I did but it the bot stopped replaying after “No,they dont help”

[vagrant forum]

@agile aurora, you will have to contact them for that. The staff on discord can't help you with that.

[night cloak]

@open forum Yes.

A video recording of the issue would be perfect.

[indigo storm]

These players are playing by teaming up

[vagrant forum]

@vapid grotto, start a new conversation and make sure to follow that image exactly.

[night cloak]

@indigo storm Report in-game.

[celest shadow]

Please report players that team ups, @indigo storm.

[agile aurora]

@vagrant forum is there any way to Contact real support? I've contacted them several times but All i get is the Same COPY PASTE Response :)

[open forum]

Country: India
Network: Airtel WiFi
Charcter Id: 5240354522
Device: iPad 6th Generation

[vapid grotto]

@vagrant forum please see the picture

I have done it exactly 💔

[agile aurora]

I ask them to restore the Subscription MENU but instead they tell me why was my subscription Menu Removed 😑

[night cloak]

@agile aurora If you have made a force refund, you will not be able to see the subscription menu again.

[agile aurora]

@night cloak is there no way to get it back? I am even willing to Pay For the refund 😭

[open forum]

Country: India
Network: Airtel WiFi
Charcter Id: 5240354522
Device: iPad 6th Generation

@night cloak don't have recording
I have 1 pic that I sent above, when I was able to enter the match after 1-2 minutes

[vagrant forum]

@vapid grotto, wait for them to respond.

[night cloak]

@agile aurora No.

[sharp dust]

Events not loading. It's loading on phones but on emulator not. Help pls

[vapid grotto]

@vagrant forum will do but pretty sure nothing will be done. I have been trying since may 💔

[night cloak]

@sharp dust Try to open it using a different internet.

[vagrant forum]

They do reach you out, give them some time.

[vapid grotto]

@night cloak @vagrant forum any how thanks guys

[tired fractal]

how to play bonus challenge? i keep getting these vouchers but it says bonus challenge available soon

[junior lava]

y’all gotta do something about the habibi hackers in duos. it’s fckign ridiculous

[floral moon]

@open forum we all faced this in ASIA server, PUBGM is responsible for our point lose😡😡

[night cloak]

@floral moon

[floral moon]

Match server did not response @night cloak

[raw edge]

Beta registration start???

[karmic trench]

@floral moon i lost 80 points bcz of that

[celest shadow]

No information on that yet, @raw edge.

[vagrant forum]

We don't have any dates yet, @raw edge. Keep an eye on #news.

[night cloak]

@floral moon logout and login try it

[floral moon]

PUBG= new glitch, hackers, log In issue, server down, new bugs. well done pubg

@night cloak those match is over

[night cloak]

Hmm

[azure venture]

Helll

I need to ask something

[night cloak]

@floral moon Please share the requested information and move to #chat. You can share your feedback in #old.

[tired fractal]

how to play bonus challenge? i keep getting these vouchers but it says bonus challenge available soon

[soft sparrow]

how may i help you, @azure venture ?

[azure venture]

I need some help

[spring zephyr]

@tired fractal Your country?

[azure venture]

I need some help lux

[tired fractal]

Germany

[azure venture]

Few questions

[spring zephyr]

@tired fractal It's only available for some Asian countries. So, you can't.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @azure venture. Remember to read through #faq before asking questions in the support channels.

[tired fractal]

The vouchers are useless for me?

[spring zephyr]

@tired fractal Yes, they are.

[tired fractal]

nice

alright

[azure venture]

I want to tell that once I used gfx tool and after that my account got Ben for a day....but after two days it got Ben again.... So I want to ask should I delete pubg and install once again from playstore

[storm flume]

Use of unauthorized third-party software or methods, @azure venture, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vagrant forum]

@azure venture, delete the gfx app and reinstall the game from play store.

[azure venture]

I have deleted the gfx tool the day I installed it

[storm flume]

Use of unauthorized third-party software or methods, @azure venture, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[vagrant forum]

Reinstall the game then.

[azure venture]

Reinstalling the game will solve my problem

[vagrant forum]

That should solve the problem because you are getting banned due to the modified game files.

[silent remnant]

Hello what happened mean in pubg there will be section to login with phone nd email right in email I forgot my password I tryed three type I change three times again I forgot then try to change agin but I am not getting the otp to my gmail Wat is the reason
Nd there is Msg is scrolling on Top ‘’ Please wait Before Taking the Action again ‘’ nd My Nick Name REBELツBOBBY Nd Character id 5239664450

[azure venture]

If my account gets Ben again then whhat should I do

[vagrant forum]

@silent remnant, try doing that once again after few hours.

[tired fractal]

@spring zephyr can i play bonus challenge with vpn?

[vagrant forum]

You won't get banned again, just reinstall the game, @azure venture.

[azure venture]

Ok thanks

[vagrant forum]

@tired fractal, be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[spring zephyr]

@tired fractal No, usage of VPN is not recomended.

[silent remnant]

@vagrant forum nearly 18hour completel

[azure venture]

Hello I want to ask that can I play game for peace

[tired fractal]

kk

[silent remnant]

@vagrant forum Pls help me 🙁

[azure venture]

Pls help this guy hunter1

[vagrant forum]

@soft sparrow, he probably recommended that for something else. Don't take that out of context.

[celest shadow]

How may I be of assistance, @silent remnant?

[copper stag]

What is this? First time happening

[soft sparrow]

why making it look serious tho, @vagrant forum ?

[silent remnant]

@celest shadow Hello what happened mean in pubg there will be section to login with phone nd email right in email I forgot my password I tryed three type I change three times again I forgot then try to change agin but I am not getting the otp to my gmail Wat is the reason
Nd there is Msg is scrolling on Top ‘’ Please wait Before Taking the Action again ‘’ nd My Nick Name REBELツBOBBY Nd Character id 5239664450

[azure venture]

Bro I want to be moderator

[night cloak]

@soft sparrow that is to open a website not for the game

[copper stag]

Help!

[storm flume]

Please refer to subpoint #6.3 in #faq for further information, @azure venture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[soft sparrow]

ik, we both know that tho@night cloak

[glass quail]

hy i need to unlink my disactivated facebook accont

[night cloak]

@glass quail the unlinking feature is disabled atm

[azure venture]

Hello I want to ask that can I play game for peace

[vagrant forum]

@glass quail, unlinking feature is currently disabled.

[celest shadow]

Please wait till you can log in again, @silent remnant.

[night cloak]

@soft sparrow avoid posting those for trolling.

[silent remnant]

@celest shadow

[rustic sentinel]

Help me please

[azure venture]

Do someone know something about game for peace

Can I play that

[night cloak]

You may Google it @azure venture

[azure venture]

Bro it is pubg Chinese version

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[rustic sentinel]

I'm not from India and mistakenly i clicked on continue😢 😢 😢

Now what will happen

[night cloak]

@rustic sentinel it's just to mention the policy has been updated

Nothing to worry about that

[azure venture]

My account will get unben tommorow

Iam happy

[rustic sentinel]

Thank you bro

[night cloak]

@silent remnant try that after a few minutes

[silent remnant]

@vagrant forum See error up nearly 18 hours over

[night cloak]

Meanwhile check the spam folder

[azure venture]

Mistakenly one of my friend have installed gffx in my phone

[soft sparrow]

were you banned for usage of GFX, @azure venture ?

[azure venture]

@soft sparrow I think so

[night cloak]

There's nothing we can do about that, @azure venture please move to a discussion channel as you're already been answered.

[azure venture]

Because I have never used hacks cheats

[night cloak]

@silent remnant Don't you remember the password?

[copper stag]

What is this? First time happening
@copper stag
No one's helping me....

[silent remnant]

@night cloak No

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @copper stag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@silent remnant Try other login method. The verification code system is very slow.

[earnest cobalt]

Hi, when i try to open this crate i got this error, can anyone help please

[silent remnant]

@night cloak I don’t any other method that why nearly 18 hour over

[tired fractal]

Hi, when i try to open this crate i got this error, can anyone help please
same here

[azure venture]

Hello I have one more question. I want to know that where will I find leaks about royal passes...because iam a content creator and I am curious how youtubers gets leaks

[night cloak]

@silent remnant Try again at a later time. It sometimes doesn't send a code at all, due to high demand.

[vagrant forum]

Also, try checking the spam folder on your email.

[night cloak]

@azure venture All the latest leaks can be found in #news.

[silent remnant]

@night cloak Top it is scrowing a Msg ‘ please wait before taking the action again’’ means

[azure venture]

@night cloak iam asking leaks about skins

[celest shadow]

We don't do that here, @azure venture.

[azure venture]

Bro just answer me than how youtubers gets leaks

About skins

[wild bronze]

Hi guys, i’ve been trying to finish the desert tourist mission in miramar, i need to take 3x the ramp/loop. But i’ve been trying to do that 4 time already and the ramps looks like gone.. i did try to repair my game, no change. Am i the only one?!

[night cloak]

@silent remnant It means, you should not spam and wait before requesting another code.

[celest shadow]

The event is no longer available, @wild bronze.

[vagrant forum]

We can't disclose those details here, @azure venture. Since those leaks aren't official.

[azure venture]

@celest shadow bro answer me how youtubers get leaks about skins

[wild bronze]

@celest shadow damn, any chance that come back? Like all new players and the one that missed the timing will never be able to complete the archievment otherwise

[celest shadow]

It could make a return in the future, @wild bronze. I have no information on that though.

[silent remnant]

@night cloak Form 18 hours same error

[earnest cobalt]

Can any mod reply to my question please?

[wild bronze]

@celest shadow thanks mate

[night cloak]

@silent remnant As I just said, try again tomorrow.

[vagrant forum]

There are many achievements in-game which are supposed to be completed in a particular game mode but those game modes aren't available anymore. Maybe those modes will make a return in the future but there's no info about it yet, @wild bronze.

[silent remnant]

@night cloak mean 24 hours after right

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @earnest cobalt. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@silent remnant You can say that. Yes.

[azure venture]

Bro what can I find in beta versions

[earnest cobalt]

I sent my question above but no one replied to me, alright i’ll send it again

[azure venture]

@night cloak what can I find in beta versions

[earnest cobalt]

Hi, when i try to open this crate i receive this error, can anyone help please

[quasi nebula]

When will their reply come?

[silent remnant]

@silent remnant Already 18hour after 5
Hours i will try if not came mean wat I should do

[open forum]

btw @night cloak I shared my details u asked for the server respond bug.
Can I know what will be the next procedure like what'll happen, points compensation will be given or anything else.
Losing 45 points at high rank is very disappointing.

[fallow turret]

Hi, when i try to open this crate i receive this error, can anyone help please
@earnest cobalt this is not fully come to the game bro

[night cloak]

@azure venture Beta version contains changes and new features. If you are interested to try out the beta, please fill this form https://q.gameexp.com/m/version/task/5841/task-wj after a week.

[polar marsh]

@tame forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hi guys, my account was banned into which I poured a lot of money, not for anything, for 10 years, you don't know where to write, what would be banned?

[celest shadow]

@earnest cobalt, I have no information on that since it just came out a few minutes ago. Could you wait for a moment?

[night cloak]

@open forum A moderator will collect and forward the information for investigation. Cannot guarantee any compensation.

[earnest cobalt]

@earnest cobalt this is not fully come to the game bro
@fallow turret how come? it’s already ingame, i saw it inside the game

[silent remnant]

@night cloak @silent remnant Already 18hour after 5
Hours i will try if not came mean wat I should do

[vagrant forum]

@night cloak You said "after a week", so does that mean that we can register starting next week?

[fierce obsidian]

the tent!there are no more tent here in erangle. what happend ?

[night cloak]

@silent remnant Try after 48 hours. If not, 72.

[earnest cobalt]

@earnest cobalt, I have no information on that since it just came out a few minutes ago. Could you wait for a moment?
@celest shadow Sure, thanks for your reply

[vagrant forum]

@fierce obsidian, it was a time limited event. It's over now.

[night cloak]

@vagrant forum

[silent remnant]

@night cloak if 72 means

[fierce obsidian]

ok thanks @vagrant forum

[fallow turret]

@fallow turret how come? it’s already ingame, i saw it inside the game
@earnest cobalt everyone saw that but i think the event is not star yat

[night cloak]

@silent remnant 72 hours.

[silent remnant]

@night cloak after72

[open forum]

Ok thank you for the help but this sucks all night's efforts went in vain 😖 @night cloak

[night cloak]

@open forum Yeah, that is unfortunate.

[silent remnant]

@silent remnant After 72 hours not came means

@night cloak After 72 hours not came means

[night cloak]

@silent remnant I meant, the server might be busy at the moment. You need to try doing it a pt a later time.

[stiff lava]

Will unlinking accounts from social media come back? I wanted to link my account to my fb account but accidentally logged in via facebook before it was linked, and now it's linked to a new account that has nothing in it and im not using.

[grand barn]

why we are experiencing delays on buttons even if we have good ping

[celest shadow]

Hello, @stiff lava. There is no ETA on when the unlinking feature would make a return.

[silent remnant]

@night cloak ok thanks baby shark

[vagrant forum]

@stiff lava, we don't have any dates as to when it would return. But it is expected to return soon.

[stiff lava]

So it's definitely coming back?

[night cloak]

The unlink feature is being reworked, and won't be available until there's some major changes to it.

[stiff lava]

I just wanna see my facebook friends list on my main account lol

I see. Guess I'll just have to wait

[empty heron]

Y'all got the secret codes or nah?

[night cloak]

Me too :3

@empty heron Find it in-game.

[fast meadow]

How to report hacker on discord? <@&481161015728406538>

[vagrant forum]

.rc @night cloak

[spring void]

Do not mention moderator role for this @fast meadow

[night cloak]

@fast meadow Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

[empty heron]

@empty heron Find it in-game.
@night cloak so y'all ain't planning on having the codes in pinned or sum'?

[stiff lava]

What about fps fluctuation issues on android? Ever since livik came out the game fps fluctuates even on the lowest graphical settings. I'm running the game on my Galaxy S20+. It's hard to play with this issue so I was forced to use my iPhone SE 2020 to play but that has a smaller screen so it's kinda frustrating.

[fast meadow]

Yes?

[celest shadow]

The secret codes only has a limit of 3 uses, @empty heron.

[empty heron]

Oh bruh, aight

[celest shadow]

Hello, @stiff lava. The map: Livik is currently on the Beta version. We value your feedback, please send them into #old. Livik will continue being worked on and optimised for the best player experience.

[fast meadow]

In telegram hacks are being sold brutally. Why don't pubgm take strict actions against those?

[strong lichen]

@copper stag i'm also facing same issue. koi sun ni rha bhai

[gritty glade]

1. When friend list bug solved?

2. when India Bonus Screen bug Solved?

3. When Loading Screen Stuck Bug Solved?
   

[stiff lava]

Hello, @stiff lava. The map: Livik is currently on the Beta version. We value your feedback, please send them into #old. Livik will continue being worked on and optimised for the best player experience.
@celest shadow Yeah I've been reporting that on that channel for quite a while now ever since livik came out haha

[celest shadow]

As for the FPS fluctuations, could you let me know your graphical settings, @stiff lava?

[copper stag]

@strong lichen ye sab bike hue hein

[storm flume]

Please do not use any other language aside from English, @copper stag. Refer to #735483472432594994 for regional communities.

[stiff lava]

As for the FPS fluctuations, could you let me know your graphical settings, @stiff lava?
@celest shadow Sure. I set it on Smooth + Extreme Frame Rate. Anti aliasing disabled.

[strong lichen]

@copper stag right bro. I facing this issue from 4-5 days. they're saying its a network problem, Whereas my valorant is running totally fine.

[stiff lava]

Also I've tried reinstalling the game and playing the game with no other content installed (only erangel and livik)

[celest shadow]

That's odd, it should run quite smoothly, @stiff lava. Please send a feedback into #old, include your device model, region and PUBG MOBILE Player ID and a description of the issue you are facing while using your Android device.

[tight hatch]

Hello Sir
I Need Prime Plus Option In my Account Its Not Showing Since S10 i think
This is cheapest way to get uc but sobsob
Please bring it back

😭🙏🏻

[night cloak]

Hi, when i try to open this crate i receive this error, can anyone help please
@earnest cobalt It is locked at the moment. It will be available on 4th August.

[stiff lava]

Sure @celest shadow I'll do that

[vagrant forum]

Did you ask for a refund in-game earlier, @tight hatch?

[tight hatch]

Yes

@vagrant forum Is there any chance that subscription menu came back?

[vagrant forum]

That's the reason why the Prime plus subscription isn't available. You won't be able to get it.

[supple dust]

Is that match not starting bug fixed!?

[tight hatch]

😕

[spring zephyr]

@supple dust You can try playing RN, if you can play. It's fixed

It's working fine for me ATM.

[fiery echo]

My bonus challenge is getting stuck at the loading screen on iPhone XR
I rotate it still nothing happens

[supple dust]

@supple dust You can try playing RN, if you can play. It's fixed
@spring zephyr Thanks mate for the info

[spring zephyr]

@fiery echo Try restarting your device.

[fiery echo]

I did didn't help @spring zephyr

[spring zephyr]

Can you post a screenshot of what's happening?

[vagrant forum]

The same loading screen issue

[wraith brook]

I got stuck in library map tunnel

[storm flume]

Hello, @wraith brook!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[wraith brook]

Other guy entered the tunnel and killed me lol

[azure venture]

Hello will reinstalling the game will delete all modified files

[vagrant forum]

Yes.

[azure venture]

@vagrant forum iam going to do it

[vagrant forum]

Delete the game, and reinstall from Play Store.

[azure venture]

@vagrant forum my account will unben tommorow

@vagrant forum what should I do if my account gets ben again

[vagrant forum]

It won't.

[azure venture]

@vagrant forum I will come to you ok

[vagrant forum]

Sure.

[night cloak]

@dull storm

[azure venture]

Ok thanks

[night cloak]

come here @dull storm

and type ypur concern

AMD Update When Is To Come Bro ??

Please Help Anyone

@vagrant forum

@celest shadow

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[azure venture]

@vagrant forum hello I did something when I got Ben for first time

I transferred my obb to laptop and the apk to my another phone....then I reinstalled it joining the obb and apk from my lapi and the other device.....

Why did the modified files didn't get deleted....

[vagrant forum]

It's because you transferred them. Reinstalling is the best and safest way.

[dull storm]

@night cloak yes

[night cloak]

now write

your concern

@dull storm

[dull storm]

India

[night cloak]

no

problem

@dull storm

tell here

[vagrant forum]

How may I help you, @dull storm?

[polar marsh]

@dull storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@raven flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow hedge]

wait, so purchasing uc s from third party such as midsabuy or seagm may lead to ban?

[wheat carbon]

I can't open elite create why

[charred sierra]

Guys i am from MCU BAZOOMIC customs those who want to play T2 dm me

[hollow hedge]

@charred sierra #activities

[wheat carbon]

should i upgrade pass to open this

[soft sparrow]

read above message, @raven flame.

wait, so purchasing uc s from third party such as midsabuy or seagm may lead to ban?
@hollow hedge no it is okay.

[sick shale]

wait, so purchasing uc s from third party such as midsabuy or seagm may lead to ban?
@hollow hedge midsabuy is official

[celest shadow]

Yes, you will need to, @wheat carbon.

[soft sparrow]

@charred sierra use #matches.

[hollow hedge]

aight thx @soft sparrow as well @sick shale

[wheat carbon]

I can get 200 rp point only

But week 1 exclusive was good surprise

I got an emote from week 1

[wheat carbon]

But couldn't get anything from week 3

[celest shadow]

If you are from India, select Continue, @jade iris.

[river spade]

India bonus challenge redeemption option is not loading to redeem items please fix it as soon as possible

[clever imp]

stuck on loading screen after 177mb Play Store update

[storm willow]

@clever imp try repairing the app

@river spade the issue had be forwarded already.. you can post in #old

[polar pine]

Hello, i bought a prime plus subscription and this is my first time, but i was charged the whole amount, for the first month its supposed to be only 4 USD right, can guide me on what to do now?

Can anyone*

[storm flume]

You can contact the customer service via the game settings, @polar pine. Refer to subpoint 5.3 in #faq for further instructions.

[azure venture]

I have reinstalled the game everyone please hope that everything goes right

[polar pine]

Ok ill try👌🏿

[high iron]

Just answer me why i got only 25+ ?? i have 1500+ Damage, 8 Kills, 33 mins+ survive time.... Are you guys joking?

[night cloak]

Can you please bring back pineapple outfit we'll pay triple amount uc i really need it

[spiral dawn]

Any updates regarding not entering in match

[night cloak]

@high iron its duos

[soft sparrow]

you don't need to ask that here after posting it in #old, @night cloak.

no, but developers should be working on it, @spiral dawn.

[spiral dawn]

Okay thanks 🙌

[distant tusk]

I need some help please: the change country feature is missing from my account! How can i get it please?

[storm willow]

@spiral dawn which region?

[spiral dawn]

Asia

[storm willow]

@distant tusk did you change to Europe ?

[night cloak]

@storm willow i somehow opened my redeem section in bonus challenge and you may call it as a glitch so will my uc deduct for doing this?

[storm willow]

@spiral dawn country ?

[spiral dawn]

@storm willow india

[storm willow]

Can you try changing your DNS? @spiral dawn

[spiral dawn]

No

[distant tusk]

@storm willow wdym? I ceeated my account, i selected europe as africa is not an option, then i chose a random country as my country wasnt there

[spiral dawn]

What is DNS

[storm willow]

@distant tusk Due you European law you can change region.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @spiral dawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@soft sparrow i changed to ios since there's no option of gmail i use emial to login when i change my pfp on gmail it don't change can you help me out

[distant tusk]

@storm willow what do you pean about european law? I just want to change back to my country pllease

[night cloak]

@storm willow i somehow opened my redeem section in bonus challenge and you may call it as a glitch so will my uc deduct for doing this?
?

[soft sparrow]

i am sorry but i do not understand, can you try and explain again,@night cloak please?

[storm willow]

@night cloak why would that get reduced?

@distant tusk can you screenshot ingame Settings page?

[distant tusk]

Ye

[night cloak]

@soft sparrow I switched to ios since there's no option of gmail in ios devies so i use email to login when i change my pfp on gmail it don't change the picture on my pubg can you help

[night cloak]

I tapped on redeem section mutiple times and kept on changing browser to ingame then it happened so is this a glitch?@storm willow

[celest shadow]

Unfortunately due to law restrictions, the change region option is not available in EEA, @distant tusk.

[storm willow]

@distant tusk read this follow up #questions message

[soft sparrow]

Open PUBG Mobile game then go to the right top corner, you can show them your name and icon box and an icon box, your current picture has shown. click on the icon then click on the box. New window open then click on INFORMATION icon then click on Avatar icon then you can change picture as you want, @night cloak.

[storm willow]

You can try contacting ingame customer support @distant tusk for further queries.

[distant tusk]

@celest shadow cant the game chaange it internaly? Then i wont need to get the option
As im not a european citizen

[storm flume]

You can contact the customer service via the game settings, @distant tusk. Refer to subpoint 5.3 in #faq for further instructions.

[distant tusk]

Okey, what help should i chose in customer service please?

[storm willow]

@night cloak If your have purchased or redeemed anything using the glitch- the purchased item will be deducted

[night cloak]

@soft sparrow ik this I'm talking about the gmail profile picture

[soft sparrow]

1. this channel is for pubgm queries
2. are you asking how to change your gmail profile picture, @night cloak ?

[storm willow]

@night cloak Only the profile picture from Facebook twitter and playstore will be visible.
Email is new link method, i dont think you can use that picture ingame.

[night cloak]

@soft sparrow no i know that but my gmail profile picture isn't coming on pubg

[idle skiff]

Clan activity point add on clan exp or not????

[night cloak]

@night cloak Only the profile picture from Facebook twitter and playstore will be visible.
Email is new link method, i dont think you can use that picture ingame.
@storm willow it was changing until now now it's not changing after ios

[soft sparrow]

oh it is probably cuz you are using ios, @night cloak.

[night cloak]

@soft sparrow now I can't change pfp please what should i do

[soft sparrow]

can i have free uc, @night cloak ?

[night cloak]

yeah

[storm willow]

@night cloak what are other linked accounts?

[night cloak]

lux

[soft sparrow]

ban that scammer@storm willow

[idle skiff]

@storm willow please help me

[celest shadow]

@idle skiff, yes it does.

[soft sparrow]

shhh

send me the site in DMs then, @neon flare.

[night cloak]

@night cloak what are other linked accounts?
@storm willow Facebook and gmail was linked before switching to ios i linked email as well but now when i login from email they don't change my pfp

[idle skiff]

@celest shadow but before 2 day clan activity change to clan energy

@celest shadow clan energy is also added

[storm willow]

@night cloak you can use Facebook as avatar

[night cloak]

@night cloak you can use Facebook as avatar
@storm willow Facebook is disabled

[idle skiff]

Clan energy add no clan exp or not

[night cloak]

@night cloak you can use Facebook as avata
@storm willow i used to change pfp from Gmail after switching to ios its not changing

[storm willow]

@night cloak you can post in #old

[native mountain]

When erangel 2.0 is coming?

[storm willow]

@idle skiff hold on let me check ingame

[storm flume]

We currently do not have a specific release date for the upcoming update, @native mountain. Once we do, we will publish further information in #news.

[night cloak]

@night cloak you can post in #old
@storm willow they'll do nothing

[storm willow]

Feedback from that channel reaches Developer. @night cloak

[idle skiff]

@storm willow please help

[soft sparrow]

@idle skiff hold on let me check ingame

[bold brook]

Hi sir, Is PUBG Mobile gonna ban in india??

[native mountain]

Is there any pubg mobile beta server that can be joined?

[soft sparrow]

not atm, @bold brook. keep an eye on #news.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @native mountain:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

My Internet speed 40 Mbps but ping is 160 why this problem start from this month last month ago my ping 60 max 80 ISP do nothing

[bold brook]

Ok. THANKYOU @soft sparrow

[native mountain]

Ok

[soft sparrow]

no there is not, @native mountain.

regarding you ping issue, please scroll up in #news and fill the survey so developers have more information, @night cloak.

[night cloak]

I also try with 100 Mbps but same ping

[storm willow]

@idle skiff Probably not, no information given. Check here

[night cloak]

@soft sparrow already fill but still do nothing

[native mountain]

@soft sparrow ok

[storm willow]

@night cloak can you post your SPeedtest result ?

[soft sparrow]

you need patience on such a matters, @night cloak.

[idle skiff]

This ? ? no clan exp or not after end of week

[mild wharf]

Guys i need help

[idle skiff]

@storm willow please tell

[open fox]

How to tag pubg officials?

[soft sparrow]

how may i assist you, @mild wharf ?

why would you tag them, @open fox ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @open fox. Remember to read through #faq before asking questions in the support channels.

[storm willow]

@idle skiff since it’s a new feature, I have no information about it, let me ask other staffs.

[polar marsh]

@mild wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open fox]

@soft sparrow for some work talk

[idle skiff]

@storm willow ok...

[soft sparrow]

work talk, @open fox. seems oki ig, type @Error 403#4903

[open fox]

@soft sparrow I don't think any official here in this server 😂

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @open fox. Remember to read through #faq before asking questions in the support channels.

[gritty lava]

Ive deleted pubg 5 times already and i realize its not my phone or wifi its the game itself. HI DEVS PLEASE FIX THE GAME AND STOP MAKING SKINS :))))))()(

at this point i wanna quit playing the game i can't handle waiting 10mins to join a game becuase of loading n no server response

Tskkkkkk

[agile shoal]

Tell me what about Pubg ban in Pakistan,,,, will it be banned?

[gritty lava]

• players keep teleporting

[spring zephyr]

@open fox Can you explain your issue?

[storm flume]

Please refer to this channel's pinned messages for further information, @agile shoal:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[soft sparrow]

@storm willow user 524236024352604161 who just got muted told me that he was suspended for years but now it became months, and thinks this as a bug or glitch, and there is not reply from CS, what should he do?

[storm willow]

@soft sparrow he already got the message from Machete 2.0

same instructions.

[soft sparrow]

understood.

[night cloak]

Hii! 😅

[soft sparrow]

how we may help, @night cloak ?

[night cloak]

If someone teamup in Solo match, Whats shall I report?

[soft sparrow]

in-game.

[night cloak]

Yep*

[soft sparrow]

report them in-game, @night cloak.

[night cloak]

I mean whats shall I report, Like report cheating or Grfiting and all other options?...

[heavy vortex]

There's a new reporting option as Teamers.. report with that

[night cloak]

@storm willow this is main device 50 mbps I play on hotspot
46 Mbps I play pubg on this device

Okey, 10q!

[storm willow]

@night cloak Region?

[night cloak]

@storm willow Saudi Arabia

[storm willow]

Are you playing in Middle East server in game? @night cloak

[night cloak]

@storm willow yes

[storm willow]

Try repairing your app once. If you still have issue post in #old with Char ID, device info and region. @night cloak

[night cloak]

@storm willow already repir

[wanton swift]

How to report?

[storm flume]

Hello, @wanton swift!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wanton swift]

How to report a streamer using esp

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @wanton swift:

:white_small_square: http://bit.ly/37Lgfbm

[silk oriole]

Bro what happening with my gamr

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @silk oriole. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[silk oriole]

I have problems in game where i send

This

[wanton swift]

Thanks

[soft sparrow]

what is the problem @silk oriole?

[upbeat nymph]

So, With a stable ping and a fast connection out of nowhere theres server reconnect, and its been a while so i just want to say that is that an issue from my side or the game

[soft sparrow]

games side, @upbeat nymph.

[upbeat nymph]

beep

[soft sparrow]

@upbeat nymph boop. || please fill the survey in #news, scroll up and you shall find it, so developers can understand and fix the issue faster ||

[upbeat nymph]

:0 ||i would rather stick with the reconnect :3 because im in no state for survey so will do later||

[rocky bridge]

When a 0.20 beta version come

[wraith brook]

Is beta coming next week ??????

[soft sparrow]

@rocky bridge @wraith brook PUBG Mobile beta server announced that the new beta will be available soon and are bringing the Exact thing we want that is, of course, Erangel 2.0. Beta 1.0 will be available next week either Monday or Tuesday.

[wraith brook]

@soft sparrow Where it is announced ?

And where to download ?

[soft sparrow]

** will be available next week either Monday or Tuesday**

[civic prairie]

Hello

I need some help here

[wraith brook]

@soft sparrow Link will come here or there is other discord server

@civic prairie What's the issue ?

[polar marsh]

@civic prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[azure venture]

Is pubgm Korean or Chinese game

[wraith brook]

@azure venture There is collaboration of both

Tencent and blue hole

[azure venture]

But who owns the most

[wraith brook]

Equal equal

[storm willow]

@azure venture you can find such information via google.

[azure venture]

And customer service centre is in which country Korea or china

[heavy vortex]

Google please.. This channel is for in game support. @azure venture

[wraith brook]

@storm willow Where is beta pubgm discord ?

[azure venture]

Okkk

[wraith brook]

I will play beta

[storm flume]

You can apply for the PUBG MOBILE beta program here, @wraith brook:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[wraith brook]

@storm willow Nothing there

[barren marten]

Fix this, please i won't to play my account

[storm flume]

You can contact the customer service via the game settings, @barren marten. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

How to play next week beta ?

[storm willow]

@wraith brook you need to apply when they recruit via that link

[wraith brook]

Oh

Ok

[zealous fern]

I did not violate any of the laws and rules and my account was banned for no reason and by mistake ( ID :

Ich habe keine der Gesetze und Regeln verletzt und mein Konto wurde ohne Grund und aus Versehen gesperrt ( ID :

[vagrant forum]

@zealous fern, use the file claim option if you truly believe that you're innocent.

[barren marten]

@storm flume you customer service Did not working properly

[wraith brook]

@barren marten It's a bot .

[spare thunder]

Y indian bonus challenge is still locked

[polar marsh]

@zealous fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[barren marten]

@wraith brook i no bro but i need my id

[storm willow]

@barren marten contact them ingame or mail via [e-mail]

[barren marten]

@storm willow i will but not reply 🥺

[wraith brook]

@barren marten It's not a live chat . Please wait patiently

[spare thunder]

Hey
In some users Indian bonus challenge is unlocked. But in mine it's still locked n showing coming soon!!
Is that an official lock or something else 🙄

[barren marten]

@wraith brook bro sunday 26/07 my account not open and i will buy royal pass ni my account

[wraith brook]

@barren marten Is your social media account is hacked by someone ?

Or a unauthorized person have access to it

[barren marten]

@sick spoke no

No bro

[wraith brook]

Who you pinging btw ?

@barren marten Did u fallen in some free UC ads ?

[barren marten]

No bro

[wraith brook]

We can't help in this matter . Only customer care is your only hope . There are a lot of people with this problem and unfortunately there is no way to get back on your account .

I can't find anyone who solved this problem

[barren marten]

Okay bro

[agile tangle]

When will erangel 2.0 come?

[serene wasp]

They stopped my account

For 90 days

[agile tangle]

When will erangel 2.0 come?

[serene wasp]

Idk why

[storm flume]

We currently do not have a specific release date for the upcoming update, @agile tangle. Once we do, we will publish further information in #news.

[agile tangle]

When will erangel 2.0 come?

[wraith brook]

@agile tangle Stop

[agile tangle]

No

When will karakin come?

[storm willow]

Do not spam here

[agile tangle]

When will karakin come?

[storm flume]

SouLBloodshoT#8531 was muted | spamming in chat.

[sand path]

[serene wasp]

Can someone help

[abstract wyvern]

@here

can someone help me unlink my gmail from my pubg account

[wraith brook]

@abstract wyvern Any issues ?

[storm willow]

@serene wasp contact ingame customer support.

[wraith brook]

@abstract wyvern Unlinking system is currently closed

[abstract wyvern]

why?

[wraith brook]

@abstract wyvern For optimization .

[serene wasp]

I already did that but only bots are replying to me

[abstract wyvern]

wtf is optimization

lmaoo

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spare thunder]

Hey anyone 🥺

[abstract wyvern]

@storm flume didnt ask you idi1ot

[soft sparrow]

would you like to not use this channel as discussion channels, @abstract wyvern ?

how may we assist you, @spare thunder ?

[wraith brook]

@abstract wyvern Please move to another channel if you don't have any more issue

[serene wasp]

I know for sure I havent done anything wrong but they stopped my account

[spare thunder]

In some users Indian bonus challenge is unlocked. But in mine it's still locked n showing coming soon!!
Is that an official lock or something else

[polar marsh]

@serene wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract wyvern]

i have an issue

why cant i unlink my gmail from my pubg mobile account

[wraith brook]

@abstract wyvern That's already answered

[abstract wyvern]

answer again

pls

[soft sparrow]

we can't do anything for you here, have patience and keep an eye on CS in-game, @serene wasp.

[abstract wyvern]

like when will optimization start again

[soft sparrow]

@abstract wyvern

[wraith brook]

@abstract wyvern No ETA about when will it open again

[abstract wyvern]

wtf

a hacker has his linked to mine

??

i already made appeal through tencent support in app

i explianed them some hacker made his gmail link to my account without my consent

and then aditya said wait up to 90 days to reply

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[abstract wyvern]

i even gave proof of my bank detials of all my uc purchases form that account since season 1

[storm willow]

Follow that procedure no other option.

[abstract wyvern]

also i told tencent if they want furthermore info i will provide pass port

[storm willow]

Wait for their reply.

[abstract wyvern]

2.5?

should i email them via gmail as well?

also i linked my email id to the account

but for some reason when i try loggin in

[storm willow]

Preferably ingame.

[abstract wyvern]

it says wrong password

so i try reset it

under my gmail username

and it doesnt send me verification code

[storm willow]

you can contact them via ingame or mail ID [e-mail]

[abstract wyvern]

but i could get code this morning

already contacted them in-game

can u dm me format

what to email them

pls

<@&481161015728406538> ??

[night cloak]

You're already been answered @abstract wyvern , avoid mentioning the Moderators for game related issues.

[abstract wyvern]

ok sorry

can i become mod

[storm flume]

Please refer to subpoint #6.3 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Move to a discussion channel

[soft sparrow]

i told you before to not use this channel as discussion, @abstract wyvern.

[abstract wyvern]

follow this procedure

where is the procedure

???

for 2.5

it says if unauthorised person has linked their account to yours

all it says is that withg arrow pointing down to 2.6

i dont see the procedure??

where tf is the example??

in the image

?????

[night cloak]

https://i.imgur.com/RdHVpDX.png

[abstract wyvern]

im going to take the effort to read this

my eyes

lmfao

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[soft sparrow]

i would mute tbh

[night cloak]

Follow that and move to discussion channel, next will be a mute

[abstract wyvern]

stop being so direct

[night cloak]

For trolling

[abstract wyvern]

i k

no im not?

im legitamtely having problems with my acc

why would i be here then

[night cloak]

Type everything in one message please.

[abstract wyvern]

i am @night cloak

but your mods taking it like next level

sure they helped

i am thankful for that

but saying chill lmnfao

leads to a mute

[soft sparrow]

no you are not, secondly would you please follow instructions, @abstract wyvern ?!

[abstract wyvern]

i said it like ina general manner

ye im making the email now in that image rock sent!

hold on!

[onyx cairn]

Would you please stop cluttering this channel by sending unnecessary messages?

[abstract wyvern]

can you midn your own buisness

while i fix my problem

thx

@night cloak thx how long does it take for them to reply

[open acorn]

@Daniel Mu | PUBGMthank you pubg official that you listen to the milion kids youth and cooperated with government we r so lucky to have you with us thank you @Pubg

thank you pubg official that you listen to the milion kids youth and cooperated with government we r so lucky to have you with us thank you @onyx cairn. Love from pakistan

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[soft sparrow]

ban

[onyx cairn]

You're welcome? 😅
||I haven't done any.|| @open acorn

[open acorn]

We are so happy to have you back #WELCOME BACK ☺❤

[onyx cairn]

Let's have a conversation in #pubg-mobile.

[stray lichen]

My account has been hacked and unwanted social media has been linked to my game account and now I am not able to login to my account. Please help

[soft sparrow]

@stray lichen

[stray lichen]

I have provided the details to in game Customer service and now they are not replying.

[uneven edge]

Pubg is unbanned in Pakistan finally ❤️❤️

[soft sparrow]

we can't do anything for you here, @stray lichen you may wait for them to reply.

[stray lichen]

How can I contact the customer service if I can't even login to my account now?

[polar marsh]

@radiant marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[soft sparrow]

are you unable to log-in again, @stray lichen ?

[stray lichen]

Yes @soft sparrow

[night cloak]

Contact them via the login page @stray lichen

[stray lichen]

The customer service asked me 5 questions one of which was the date of registraion of my account in PUBG. How would I remember the date when I started playing!!!!!!!

[open acorn]

@onyx cairn @soft sparrow. I wanna know about the server that were give to pakistan before world league how much time.will it take to go live ?

[night cloak]

@stray lichen what was your login method

[soft sparrow]

@stray lichen If you would like to check your account registration date - it would be best to take the earliest social media account that you linked to your PUBG MOBILE account—that being Google Play Games.

1. Click on "Manage your Google Account.
2. Scroll down to Security
3. Click on" Third-party access" to expand.
4. Click on the "i" button for PUBG MOBILE and take the date that was linked.

this helps, @stray lichen.

[stray lichen]

I used to login via my Facebook (which has been disabled this morning after my account got hacked) and in the morning itself I linked my email id also but now I can't login with that too.

Also, an unknown twitter has been linked on my account.

[soft sparrow]

how come you can't use your email, did you forget your password, @stray lichen ?

[stray lichen]

No, I didn't. It just says error logging in. And when I ask them to send a verification code, the code is never delivered to me.

I linked it today morning itself but now I won't even receive the verification code.

[shy prawn]

Hey

[night cloak]

error KD

[proven scaffold]

@night cloak can you pin this for Pak players?

[soft sparrow]

the code verification system is still in beta, @stray lichen. maybe trying at different times will help. however if you can still access your linked-email. you will be able to log-in again, have you tried removing caches?

this channel is meant for issues only, @night cloak, we have #media.

[onyx cairn]

Don't beg for any in the server and stop the spam.@shy prawn

[soft sparrow]

no begging please, @shy prawn.

[stray lichen]

@soft sparrow Yes. But I am not able to login. Is it possible that the hacker may have unlinked my email?

[neon compass]

when is erangle 2.0 coming

[polar spruce]

Hi
I have a problem with Facebook disabled How can I remove it?

[soft sparrow]

unlikely since unlinking feature is disabled and the only way is through contacting CS and prove you are the owner of the account which is not possible since you only you can reach the recipes, @stray lichen. have you tried repairing or reinstalling?

[storm flume]

We currently do not have a specific release date for the upcoming update, @neon compass. Once we do, we will publish further information in #news.

[soft sparrow]

you may contact CS in-game, refer to subpoint 2.5 in #faq, @polar spruce.

[night cloak]

The unlinking feature is disabled atm,@polar spruce .

[stray lichen]

@soft sparrow Yes I have tried reinstalling and I have tried logging in from other devices too.

[soft sparrow]

are you unable to logging through other devices, @stray lichen ?

[stray lichen]

yess

[robust sparrow]

Can i get access to v0.19 beta?

[soft sparrow]

ight, this seems to be an issue from games side not yours to do anything about it, @stray lichen.

[polar spruce]

I am the owner of the account, can I send from inside the game and solve this problem?

[soft sparrow]

do command for beta form, @night cloak please ?

yes, have you read my message above, @polar spruce ?

[stray lichen]

@soft sparrow but what about the unknown twitter account that has been linked?

[night cloak]

@robust sparrow the beta program for v0.19 has been already closed.

[robust sparrow]

@night cloak ohk

[soft sparrow]

if you have been through the process, it shall be unlinked asap, @stray lichen.

[polar spruce]

@soft sparrow yes

[cold lichen]

Hilp my😭.

[polar marsh]

@cold lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[soft sparrow]

did you go through the process, @polar spruce ?

[stray lichen]

@soft sparrow what process?

[soft sparrow]

... the one that is explained in subpoint 2.5 in #faq, @stray lichen.

[polar spruce]

@soft sparrow I will send support via the game, but what are the expected questions?

[polar spruce]

90 days 🙉

[soft sparrow]

any other questions, @polar spruce ?

[vagrant forum]

It says it may take upto 90 days, however it doesn't take that long in most cases.

[polar spruce]

I have all the questions that they ask but one thing, I have many accounts and I bought many iTunes cards when he asked me when I bought your first purchase in this account I did not know his answer and how to solve with this answer? 🔨

[polar marsh]

@graceful basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

For App Store,

1. Login to iTunes
2. Click "Account" -> "View my account"
3. Right click and select see all purchase history

@polar spruce

[polar spruce]

👍👍

[night cloak]

Have a nice day.

[candid drum]

Hi

[night cloak]

Please state your issue. @candid drum

[scarlet wadi]

Dear @night cloak

[hollow pumice]

I know this msg shouldn’t be here but we would like to thank PUBG for cooperating with PTA(Pakistan telecommunications authorities) and making possible to pubg getting unbanned ❤️❤️❤️ Thanks a lot it means a lot to us!!!

[night cloak]

Please state your issues.

[idle skiff]

Clan energy add on clan exp or not

[polar spruce]

I played this game at Season 6 Can you tell me Season 6 in any month and any year?

[polar marsh]

@scarlet wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Season 6 was about march end
2019

[vestal star]

I need to talk with anybody from PM team about hakers system

[polar spruce]

Ok thnx broo 👍

[storm flume]

Hello, @vestal star!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[torpid creek]

The worst protection system ever

[polar marsh]

@vestal star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[soft sparrow]

you may drop your feedback in #old, @torpid creek. developers appreciate honesty.