questions

[torn kestrel]

Redmi Note 8 Pro

I am using 8 GB ram variant and facing high frame drop issues.......but I've seen many youtubers playing and recording with the 6 GB variant of my same device and still they have stable fps.......so I think there's some issue in the game

[limber owl]

I logged in and received a message saying

I have no idea what this means. Only uc I ever bought was using my credit card. They took uc from me now 🧐

[night cloak]

It looks like you tried purchasing uc from somewhere else that wasn’t inside the game

I could be wrong tho

And it wasn’t a offical market to buy uc from

[pure burrow]

How to reduce fps drops?
Did you play with "smoot graphics"? @torn kestrel

[crisp brook]

Can anyone explain about treasure hunter event 🤪

[wraith brook]

@limber owl From where u purchased UC in the past ?

[limber owl]

Nowhere only Google play and iTunes

I have both android and ios device

[wheat carbon]

Why is this happening

[night cloak]

Try clearing app cache ?

Mine works fine I just tested it

[wraith brook]

@wheat carbon Are u using guest ?

[wheat carbon]

No i m not guest

[night cloak]

Is your account connected through social media’s ?

Try logging out then back in with your linked social media’s

[wheat carbon]

I have linked all twitter gmail and facebook

Okay

Let me try

[night cloak]

👍

[wraith brook]

Make sure u have all accounts logged in

[torn kestrel]

Did you play with "smoot graphics"? @torn kestrel
@pure burrow Yes....I am playing in smooth extreme

[night cloak]

Is your storage almost full on your device ?

[fathom estuary]

What is this Problem?

[night cloak]

@wraith brook

This is just looking like a bug 🤷🏽‍♀️

[rugged dune]

log in

[torn kestrel]

Is your storage almost full on your device ?
@night cloak nop have almost 70% storage left

[night cloak]

Odd have you tried clearing app cache ?

[wraith brook]

Another

[night cloak]

Yuh

[wraith brook]

Maybe it is

[night cloak]

@wheat carbon how’s it going ?

[torn kestrel]

Odd have you tried clearing app cache ?
@night cloak doing it almost everyday

[night cloak]

Let’s see if raja has fixed it

@torn kestrel maybe your device needs to just use lower graphics 🤷🏽‍♀️

[wraith brook]

@torn kestrel Can I know ur device ?

[pure burrow]

As earlier a player stated the same issue, i think its a bug and will be fixed by devs as soon as possible. @fathom estuary. But still if you have concern about this report this issue in #old

[torn kestrel]

@torn kestrel Can I know ur device ?
@wraith brook Redmi note 8 pro

[wraith brook]

@pure burrow Wait for some time then see it is bug or what

[wheat carbon]

@night cloak it worked for me

[fathom estuary]

It's Not Showing any Login Screen 😑

[wraith brook]

@wheat carbon Ok good

[night cloak]

It’s not a bug

[wraith brook]

@fathom estuary Logout and log in

[pure burrow]

@fathom estuary read message above i sent.

[night cloak]

@fathom estuary try logging out then back in with your connected socials

Lel

[wheat carbon]

Clear cache memory

[polar marsh]

@frosty shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@pure burrow It's not a bug it has a fix

[night cloak]

Mass ping mooted

[fathom estuary]

@pure burrow oky

[torn kestrel]

@torn kestrel maybe your device needs to just use lower graphics 🤷🏽‍♀️
@night cloak my graphics is at its lowest

[wraith brook]

@wheat carbon How was ur fixed ?

[night cloak]

Extreme is not low

Try ultra

[wheat carbon]

@wraith brook i cleared app chche and enter the game

It wirked fine

[night cloak]

You didn’t log in and out ?

[wheat carbon]

I did

[torn kestrel]

I can't play properly in 50 fps......then how can I play in 40?

[night cloak]

Okay thank you

[wheat carbon]

But it didn't worked

[night cloak]

👍

[torn kestrel]

Is there any other settings/suggestions that I can do?

[night cloak]

@torn kestrel then try a new device ?

[torn kestrel]

@torn kestrel then try a new device ?
@night cloak Wow......as easy as it says🥺

[wraith brook]

@torn kestrel Free up some storage , get a strong connection

Avoid background apps

[night cloak]

They have 70% storage left ...

[wraith brook]

Ignore storage point then

[alpine hare]

Try to clear system cache in recovery boot

[night cloak]

You okay using 4g?

Play*

4g with 4 bars 😳

[wraith brook]

@torn kestrel
Please have a look on point 4.9 and 4.8 of #faq

[torn kestrel]

Yes.....I am using 4g mobile data and wifi alternatively

[night cloak]

Weekly report and bonus challenge redeem shop is not opening

It depends, either every week; every 2 weeks or every 3 weeks, @night cloak .
@celest shadow

Wait no

I’m brain dead

😅

😂 sorry

[torn kestrel]

@torn kestrel
Please have a look on point 4.9 and 4.8 of #faq
@wraith brook I am already following all these steps

[night cloak]

Weekly report network error

[torn kestrel]

Is there anything the graphics style has got to do with frame drops?

[wraith brook]

@torn kestrel What else do u expect from ur device ?

[torn kestrel]

I am using 8 GB ram variant and facing high frame drop issues.......but I've seen many youtubers playing and recording with the 6 GB variant of my same device and still they have stable fps.......so I think there's some issue in the game
@SidBot#8892 @wraith brook

[night cloak]

Why weekly report is not loading?

[torn kestrel]

I am not feeling much frame drop issues in classic......then why do I face issues in custom rooms?

[cobalt lion]

sharpshooter the most hack app that players use it more than 10M$ they gets by month with ss The developers use IPS systems to make the hack more safe for use and we saw that the players who use this kind of hacker can play everyday with out get banned just if someone have video evidence and report them here I want help pubg security team

[night cloak]

#old @cobalt lion

[wraith brook]

@torn kestrel Most of them use third party tools to extremely modify the game . It can lead to permanent ban of account . Also they use very very fast connection which helps in getting good fps

[night cloak]

@wraith brook help me fix weekly report network issue bro

[celest shadow]

@torn kestrel, more players packed together in a smaller circle when you are playing scrims/tournaments or custom matches.

[night cloak]

Plus custom games are come play different to classics

^^

[torn kestrel]

@torn kestrel, more players packed together in a smaller circle when you are playing scrims/tournaments or custom matches.
@celest shadow I know that but can't pubgm do something to solve that?

[wraith brook]

@torn kestrel Customs are heavier than classics , normal devices can't handle it

Get a better device

[celest shadow]

It is normal to have frame drops in custom rooms when it's the 3rd, 4th or 5th circle—unless, you have a more powerful device or gaming devices.

[night cloak]

Can I do anything about the weekly report and bonus challenge redeem shop

[wraith epoch]

Iwant to repport hacker

[celest shadow]

@celest shadow I know that but can't pubgm do something to solve that?
Honestly all they can do is optimisations, @torn kestrel. It really depends on the performance of your device and how much it can handle. It is normal to have frame drops if your processor is not strong enough to maintain 50-60fps.

[storm flume]

Hello, @wraith epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wraith epoch]

Kill me with magic

[wooden rune]

@wraith epoch Click on above link

[wraith epoch]

Ok thank u

[wooden rune]

@wraith epoch Check out

@wraith epoch You can report your problems in #discord

[night cloak]

You okay @wooden rune

[wooden rune]

@night cloak ok

[torn kestrel]

Using hacks in live stream

[night cloak]

We can’t do anything here @torn kestrel

Record it and report it is your best bet

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @torn kestrel:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Why this error?

[wraith brook]

@night cloak Where u live ?

[night cloak]

India, tamilnadu, chennai

[astral sundial]

@night cloak Try changing your Network

Your Network seems Weak

[night cloak]

@astral sundial I tried both wifi and mobile data

[astral sundial]

Well try a speed test and if Issue persists then post the SS in #old

[wraith brook]

@night cloak Restart ur device

[night cloak]

I already had these problems and now login problem

[wraith brook]

@night cloak Can u post a ss of speed test here ?

[astral sundial]

Well Its your network issue

[night cloak]

Can anybody tell me that how do I see the latest pmwl east week 3 rankings?

[wraith brook]

@night cloak Find that in #601435356704800778

[spark breach]

How can I get secret code of temple in pubgm

[unborn rapids]

When started crew challenge

[night cloak]

But it's not there @wraith brook

There is no latest ranking

[wraith brook]

@night cloak Then it is not yet uploaded I think

[limber flare]

Hi, can we send UC from global version to KR Version?

[wraith brook]

@limber flare NO

[limber flare]

Damn

[wraith brook]

It's not possible lel

[limber flare]

And purchasing it is hell

[molten cedar]

@Piston my brother fb id was hacked and we have recovered it now but the hacker the linked his gmail with PUBG id can we remove it? @celest shadow

[wraith brook]

Contact customer service in this matter

[steep void]

This items in redemption shop are not refressing through 2 weeks do something please

[wraith brook]

@steep void Please post in #old

[steep void]

Ok

@wraith brook anyone is facing same problem like me

[molten cedar]

@wraith brook how to remove it dude?

[night cloak]

You cannot remove it yourself

@molten cedar

You’ll need to contact in game support to get help with this issue

[molten cedar]

Yes u are right but the hacker can use his ID too

Even he can login through Play games

[night cloak]

Yes

Contact customer support

[celest shadow]

Please contact the in-game customer service if you wish to unlink an unauthorised person's social media account from your PUBG MOBILE account, @molten cedar.

[spark breach]

@celest shadow how can I get clue in erangal map about serate map

[wraith epoch]

Why i cant write on #cheater-reports ??

[celest shadow]

Hey, @spark breach! Check out #pubg-mobile 🤭, you might find some players sharing the codes there.

[night cloak]

But be quick

[spark breach]

Ok

[celest shadow]

Hey, @wraith epoch. The #cheater-reports channel will be opened again once all the remaining reports have been examined completely.

[night cloak]

They have a limit of 3 people per code

😳

[wraith epoch]

Why always kill me cheaters

[night cloak]

Discussion in other channels @wraith epoch

[wraith epoch]

Ihave screenvideo

Iwant to repport not discussion

[night cloak]

@celest shadow can you give that link please

[celest shadow]

Oh, which one are you referring to, @night cloak?

[night cloak]

So he can report hackers

[storm flume]

Hello, @wraith epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wraith epoch]

@night cloak thank u

[night cloak]

Thank you

No problem

[celest shadow]

🤗

[wraith brook]

@steep void Everyone

The items are not refreshed

[frosty marlin]

How many guys out there are going nuts with these cheaters do something pubg!!!

[night cloak]

Do you need help @frosty marlin

#old

[polar marsh]

@tacit rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Also refer to the pinned message in #news regarding the hacker situation

[frosty marlin]

It’s too many cheaters on the game that’s my problem actually 5 games played 5 cheaters on it

[night cloak]

This isn’t a place for discussion

Please move to #questions or #chat

[wraith brook]

We can't do anything about it .

[night cloak]

And give your feed back in #old

[wraith brook]

Devs r trying

[night cloak]

Cheaters eveeywhere

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[barren marten]

Please Fixed it's

[night cloak]

I report them

Don’t worry

[storm flume]

You can contact the customer service via the game settings, @barren marten. Refer to subpoint 5.3 in #faq for further instructions.

[thick cipher]

So what is this? This happened to my homie account his id is 5256639347

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @thick cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[barren marten]

I will try all Method but still my account is not open

[languid mauve]

Bro

Need help

[celest shadow]

How may I help you, @languid mauve?

[languid mauve]

@celest shadow bro people are teamup in solo and hacking bro and they probly saying we r hacked bro

M recorder complete video

M pushing to conqueror on solo

3 people they just god teamup and

Killed half of server bro

[celest shadow]

I suggest that you report them in-game, @languid mauve. Players that team up with the enemies will be punished accordingly.

[night cloak]

Report them @languid mauve

[languid mauve]

Haa bro already reported

[night cloak]

Hello, @languid mauve !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[languid mauve]

But m facing alot issues

About hackers

[night cloak]

You can also report them with that if you have video evidence

[lilac field]

Can you tell about ancient srecet event

[languid mauve]

Yaa

I haf video

[night cloak]

What about it @lilac field

[languid mauve]

I'll post

There

[night cloak]

@languid mauve okay report

👍

[lilac field]

Can you explain about it

[languid mauve]

@night cloak please we did our duty to report plz do something bro

[night cloak]

We cannot do anything

[languid mauve]

About these teamup and hackers

[night cloak]

Please move to #pubg-mobile or #chat for discussion

[languid mauve]

Kk

[night cloak]

We are not tencent staff we are just community

[languid mauve]

@night cloak ok

[lilac field]

@celest shadow can you explain about ancient srecet event

[night cloak]

I’ll give it my best @lilac field

It only just started but from the looks of it you are searching for secret codes on erangel to unlock parts of the map to obtain treasures 🤷🏽‍♀️

[spring zephyr]

@lilac field I think, this should help you.

[floral moon]

@barren marten wait for next season update in September.

[amber cedar]

When ancient trmple coming in game?

I m excited for that floating temple

[spring zephyr]

@amber cedar 4th August. Check #news.

[amber cedar]

Oo nice

[barren marten]

@floral moon but i will by royal pass in this season

[celest shadow]

Search for 9 ancient statues in Erangel, you can share the secret codes you get with your friends to help them.

Here are the event rules, @lilac field:

[floral moon]

@barren marten I am also facing this issue, and also faced in last season 13, season 13 I lost my Royal pass and UC, I am faced this issue on 28th May to 7th July, In this season I purchesed prime plus I am losing my daily 20 UC.

[hot vapor]

Hey, I was in the game to complete the treasure hunter event. When I finished and got out, the event disappeared

I have all the three clues in the event

[barren marten]

@floral moon Oh no

[hot vapor]

Hey, I was in the game to complete the treasure hunter event. When I finished and got out, the event disappeared
@hot vapor someone help?

[night cloak]

@hot vapor have to tried restarting game ?

[hot vapor]

@night cloak yes did that

[storm flume]

You can contact the customer service via the game settings, @barren marten @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

And have you clicked the present down bottom right

[floral moon]

@barren marten we need 0.20.0/1.0.0 update for our issue, any miner updated never solve our issue.

[night cloak]

Then clicking on the recommended tab @

@hot vapor

[floral moon]

@storm flume ok I am redy for contact to CS , but where is option for this issue in CS, time westing

[hot vapor]

@night cloak found it, thank you

[night cloak]

👍 no problemo

[strange sonnet]

It is almost a week but bonus challenge shop hasnt refreshed

[night cloak]

It can be 1 to 2 weeks maybe even three

[strange sonnet]

😲

[barren marten]

@storm flume i am allready contact to customer service but did not respond

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @barren marten. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@barren marten just be patient please

[barren marten]

@night cloak but bro My account

[astral sundial]

@barren marten Well there are thousand queries to reply, So just be patient they will soon get back to you.

Well

[night cloak]

@lime juniper Mam I Need Your Help this is urgent 😔

[spring zephyr]

@night cloak Can you explain your issue?

[astral sundial]

Well Dont mention her Moderators are here to help you with.

[night cloak]

can we talk in dm@spring zephyr ?

[covert ember]

I want one help

[astral sundial]

@covert ember Yes

?

[spring zephyr]

@night cloak Sure, but what's the issue?

[covert ember]

@spring zephyr I purchased 8000 uc in midasbuy but uc doesn't credited into my account but money debited from my bank

[hollow hound]

Will same players count in adventure title if only 2 of them fill my codes again and again?

[wraith brook]

@covert ember When u purchased ?

[covert ember]

@wraith brook last week

[spring zephyr]

@covert ember For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

[covert ember]

@spring zephyr I forgetted to take a screenshot of my payment what can I do now

[night cloak]

@covert ember are you playstore or apple store

[covert ember]

@night cloak playstore

[night cloak]

You should’ve been emailed a receipt

[covert ember]

@night cloak I failed to take a screenshot Of my receipt now what can I do

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@covert ember go back through your emails and screenshot the receipt ?

Not sure why you’d delete a receipt should still be there

[astral sundial]

@night cloak Well he shared that he buyed from Midasbuy so it does not matter play store

[night cloak]

They don’t email you receipts ?

[covert ember]

Yes I have received no emails from midasbuy

[spring zephyr]

@covert ember For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

[covert ember]

@spring zephyr I mailed but they are asking the payment proof but I didn't take the screenshot

[celest shadow]

You will get emailed payment receipts depending on which payment method you used (PayPal, Razer Gold, et cetera).

[night cloak]

@covert ember you’d be better off asking them how to obtain your receipts as that’s there area of expertise now ours ...

[covert ember]

Ok I will check if I produce the payment my uc will credit or not bcoz it occurs 2 weeks before

[sudden iris]

Can anyone say how to fix no adjust the scope glitch

the adjust button in ^6x scope does not appear

[astral sundial]

@sudden iris have you checked the controls?

[dull swift]

Its bugged sometimes

[silver fog]

Too many cheaters in gameloop
Every single match we are facing cheaters

[sudden iris]

@sudden iris have you checked the controls?
@astral sundial Yes, i kept that slight right form the default place

[dull swift]

In that case dont use 6x just use 3x

[sudden iris]

In that case dont use 6x just use 3x
@dull swift I got 6x , vertical and m4 but the bug

[dull swift]

I mean dont use the 6x scope cos of the adjust bug

Just use 3x will do

[sudden iris]

I mean dont use the 6x scope cos of the adjust bug
@dull swift it comes most offen in classic

[dull swift]

To me i rarely have that bug

[storm flume]

Hello, @silver fog!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Hello, @sudden iris!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sudden iris]

To me i rarely have that bug
@dull swift i got it 3 times in a row of classic

[dull swift]

Its a bug, so it is what it is

[night cloak]

Report it in #old @sudden iris

[sudden iris]

ok @night cloak

[night cloak]

Thank you

[tardy heath]

This man is a hacker, he has unreal hacks, he killed me when he shot me with a bow and the arrow went through 2 houses, he has super speed and aimbot is a damn, I found it 2 times in games in North America and 2 times he killed me, they should report that account is not fair spending money on the game and time how for this guy to have fun cheating

[abstract nexus]

How many character vochers take to unloch pharaoh rises character?

[storm flume]

Hello, @tardy heath!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@abstract nexus We don't have any info about that.

[abstract nexus]

@spring zephyr ok

[soft tusk]

How ?? Tomuch dishink this game?

[night cloak]

Dishink?

[vagrant forum]

desync

[night cloak]

Share it in #old @soft tusk

Could just be your connection as well

I know desync is bad

But that clip was horrible

[cobalt axle]

What about pubg ban in india it will ban or not??

[vagrant forum]

There is no official announcement regarding that yet, @cobalt axle. Please wait patiently for more information to be announced on our Indian social media and community channels.

[cobalt axle]

Ohk

[mossy beacon]

By which app we can play pubg mobile in PC?

[spring zephyr]

@mossy beacon Gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @mossy beacon. Revert this at any time by sending .emulator in #481204134859505684.

[spring zephyr]

@mossy beacon You can ask further questions about that in #emulator-support.

[mossy beacon]

@spring zephyr OK thanks sir

[cobalt axle]

Which option we have to click in that privacy policy change for india Continue or i m not in india?

[spring zephyr]

If you are from India, then press continue.

[cobalt axle]

Ohk thx bro @spring zephyr

[wraith brook]

If u indian it is applicable to you no matter whatever you selected

[polar marsh]

@shell pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[naive flax]

my pubg loading screen stuck

[supple tendon]

Any idea how i can contact PUBG staff other than via email?

[celest shadow]

[e-mail], @supple tendon.

[supple tendon]

Already did that but meh no response

[storm panther]

I have been looking for the clues through the lobby, stalber and shelter all morning and I did not find anything, could anyone help me?

[night cloak]

@storm panther tru searching through #media 😉

@celest shadow accept my friend request pls

You can get some secret codes

[wispy zenith]

Is it safe to use VPN?

[storm panther]

Thanks

[night cloak]

@supple tendon just wait patiently

No @wispy zenith

Could lead to a permanent ban

Any third party apps

my pubg loading screen stuck
@naive flax still stuck ?

[wispy zenith]

Could lead to a permanent ban
@night cloak thank you, I was thinking if I can do VPN tricks to get rewards.

[night cloak]

No unfortunately:/

What is happening to the game every time i enter the plane the game crashes

[fair vale]

Anyone please help me I have a bug or whatever my ping is 54 and it's like 900 idk why my WiFi is really fast and good idk what's the problem I tried everything even repairing the game please any help

[night cloak]

I have used vpn nd getted rewards too

[fair vale]

Please I have a tournament I need help

[normal drum]

I need help can someone help me

[night cloak]

What is happening to the game every time i enter the plane the game crashes

You’re breaking pubgm tos

What is happening to the game every time i enter the plane the game crashes
@night cloak
Can you send a video of what’s happening please ?

[vagrant forum]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[normal drum]

I can't collect battel point how will I earn uc

[fair vale]

@vagrant forum can you help me please

[night cloak]

@fair vale do a speed test for your wifi

[fair vale]

Anyone please help me I have a bug or whatever my ping is 54 and it's like 900 idk why my WiFi is really fast and good idk what's the problem I tried everything even repairing the game please any help
@fair vale .

[vagrant forum]

@night cloak, it's not exactly breaking ToS. We don't recommend it because we lack information regarding it.

@fair vale, how may I assist you?

[night cloak]

Hmm odd

Ah okay yet just googled it thank you @vagrant forum

Every time i enter the game crashes after ive declined the indian policy and

[fair vale]

30 gbs lol

It's fine

[vagrant forum]

@fair vale, even though your Wi-Fi is fast, it may not be stable. Ping fluctuation is mostly due to unstable internet.

[normal drum]

@vagrant forum umm neka can you assist me

[night cloak]

@fair vale send a screenshot ?

[fair vale]

Ok

[supple tendon]

Uhhmmm....you mean wait?

[night cloak]

#Help

[vagrant forum]

@normal drum, can you share a screenshot of the issue?

[night cloak]

@supple tendon just wait patiently
@night cloak

[normal drum]

Ok listen

[night cloak]

My bad spelling mistake

[fair vale]

What the hell I swear it was 30

[night cloak]

Every time i enter the game crashes after ive declined the indian policy and

Bruh that’s a budget one smh 😂

@night cloak That is meant to inform you that the policy has been changed.

@night cloak that shouldn’t affect your game doesn’t matter what you clicked

No but i m not from india

refer #faq 4.7 @night cloak

[vagrant forum]

@fair vale, I'm saying it might be unstable. High speed won't matter if the connection isn't stable.

[fair vale]

But this problem is like for alot of people on ME server @vagrant forum

[green eagle]

Can i get the invite link for the server

[fair vale]

I teamed with some guy I asked it he told me even my friends people on the plane

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[night cloak]

@night cloak using VPN to get rewards will block your account from getting future events, avoid doing that.

@green eagle

[vagrant forum]

Rock can you share that survey link?

[night cloak]

the Ping issue

[vagrant forum]

Yes

[night cloak]

If you have experienced higher ping than usual during the last week, please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

Is that message pinned @night cloak

nope

[vagrant forum]

@fair vale, fill that survey.

[night cloak]

Could you maybe possibly pin it ;:

[fair vale]

@vagrant forum I did then?

What now play

[night cloak]

The survey is to help them fix the issue

[soft sparrow]

wait with patience, @fair vale, developers may fix the issue asap.

[fair vale]

lol they read them

[modest elm]

i am faceing ping issue please fix it

[fair vale]

See

Not me

Only

[night cloak]

Ughhhh

patience

[modest elm]

i already survey but it doesnt work

[night cloak]

Guys

Please move discussion to #questions

[fair vale]

Hacks and ping problems idk what happened to this game

Ok I'll wait and see what's gonna happen

[modest elm]

there are many hackers and ping issue i am faceing

[fair vale]

Thank you @night cloak @vagrant forum

[night cloak]

Team Queso and Team Loop teaming in Pmwl west..
I have proof too

@night cloak this is #questions

Oh 🤡 😂

I meant #pubg-mobile

[molten cedar]

@vagrant forum are u here?

[soft sparrow]

can you share email of support in pmwl @night cloak ?

[night cloak]

I got that Dan

[onyx cairn]

check log rock

[celest shadow]

Please email your issue here, @night cloak:

[e-mail]

[onyx cairn]

nope

[night cloak]

https://esports.pubgmobile.com/2020/07/28/pmwl-west-teaming-up-investigation-status-update/

[vagrant forum]

@molten cedar, how may I help?

[night cloak]

@night cloak Refer that link

@celest shadow help

[celest shadow]

How may I be of assistance, @night cloak?

[night cloak]

Can any Actions could be taken against them?
They are teaming in Pmwl West ;_;

@celest shadow can u acceot my friend req ? Nd whats the full form of vpn

https://esports.pubgmobile.com/2020/07/28/pmwl-west-teaming-up-investigation-status-update/
@night cloak

[molten cedar]

@vagrant forum that i told my brother id got hacked , we have recovered FB id but hacker has added his google play id to PUBG id . Now hacker and my brother both can use PUBG id . What to do to remove google play id ?

[night cloak]

Thanks

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @molten cedar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[celest shadow]

Virtual Private Network, @night cloak. Please state your issue here.

[modest elm]

i am faceing ping issue ..anyone please fix it

[soft sparrow]

read few messages above and you will see a survey, fill it@modest elm.

[night cloak]

@celest shadow accept my friend req

[modest elm]

i already survey but it didnt work

[celest shadow]

Please state your issue here, @night cloak. I do not wish to take anything into DMs at the moment.

[lucid breach]

If my pubgmobile Facebook account is linked with Gmail then I will open with Gmail account so my new account will open or same account

[night cloak]

@modest elm youve already been answered

@celest shadow ok but pls accept

@celest shadow i'll not disturb u

[soft sparrow]

wait with patience, developers may fix the issue asap, @modest elm, sorry for inconvenience.

[lucid breach]

If my pubgmobile Facebook account is linked with Gmail then I will open with Gmail account so my new account will open or same account because my Facebook I'd was hacked

[vagrant forum]

@lucid breach, the game account is only linked to Facebook?

[astral sundial]

@lucid breach New Account will open!

If and only that email is not linked to GPG

[molten cedar]

@vagrant forum see my DM ☝️

[vagrant forum]

Sorry, my DMs are off right now.

[molten cedar]

@vagrant forum i have text here u can see scroll up

[night cloak]

is there a self promotion channel?

[haughty cypress]

nope @night cloak

only peeps with CC role

[night cloak]

so promoting is mot allowed

[fair vale]

@vagrant forum when do you think they will fix this

[haughty cypress]

for the most part no

[night cloak]

oh 😐

@night cloak don't know why but the site you gave is not opening even though my internet is fine

[vagrant forum]

@molten cedar, follow this image exactly to unlink the cheater's account.

[lucid breach]

@astral sundial Then what I do for I'd remains same

[modest elm]

this game is full of cheaters and ping issue

[night cloak]

@night cloak try using a VPN

@night cloak have you tried opening it in a Incognito tab ?

[storm flume]

Hello, @modest elm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[astral sundial]

@lucid breach Try to recover your account

[night cloak]

@vagrant forum the same thing happened to me

@night cloak have you tried opening it in a Incognito tab ?
@night cloak why incogito?

[vagrant forum]

@fair vale, I can't say for sure. It may take some time if it is an actual issue. It even could be just an ISP issue.

[night cloak]

It’s what the mee6 staff tell you to do if a links not working

xD

[fair vale]

I already called them so I don't think @vagrant forum but anyways thank u again

[night cloak]

Or just copy the link into another browser

[molten cedar]

I have done it already but hacker can use id if he did anything to id ? @vagrant forum

[night cloak]

i tried reinstalling the game same problem

@night cloak what’s your issue ?

Game crash

@night cloak thanks

[quasi nebula]

Someone hack my Facebook account and he login in my Pubg account and he linked his Gmail account please help me sir for remove his Gmail account

[night cloak]

Your the one with getting in place and game crashing right ?

Yea

@quasi nebula contact customer support please

@night cloak can you show us a screen recording of what’s happening ?

Ok can u wait

[lament bronze]

hallo

[night cloak]

Sure thing take your time

[lament bronze]

i want to contact pubg mobile

[night cloak]

Hello @lament bronze do you need help

Use in game support @lament bronze

[vagrant forum]

@molten cedar, the hacker can use the ID for now. You will have to wait for a few days till they unlink his google play from the account.

[quasi nebula]

No response from customer support

[storm flume]

You can contact the customer service via the game settings, @lament bronze. Refer to subpoint 5.3 in #faq for further instructions.

[molten cedar]

Y i got blocked?

[vagrant forum]

Well, you can just hope he doesn't do that. That would be sad if he used cheats on it, @molten cedar. Even if it gets banned, you might be able to recover it because you have the proof that it was hacked and the hacker used the cheats.

[molten cedar]

I can recover after that right?

If it happens

[night cloak]

@molten cedar you didn’t get blocked when you say something to trigger the bot and have no role you’ll be muted for a short period of time

[quasi nebula]

Hello pubg help me

[night cloak]

What’s up @quasi nebula

[vagrant forum]

I'm not sure, @molten cedar, but it should work.

[molten cedar]

@vagrant forum hoo thank you so much ♥️

[vagrant forum]

I wish the hacker's account gets unlinked soon. Have a nice day.

[quasi nebula]

@night cloak

[night cloak]

Yes ?

Pretty sure we just answered your question

[quasi nebula]

@night cloak this is my account please remove his Gmail account please help me

[molten cedar]

@vagrant forum how many days to get unlink from Google play id?

[night cloak]

We’ve already helped you @quasi nebula contact in game support

Follow this

[quasi nebula]

No response from game support

[night cloak]

We cannot help from here we are just community helping the community

In game support is your best bet

[molten cedar]

@quasi nebula u need to wait for a while u will get dude!

[vagrant forum]

It may take up to 90 days, but let's just hope it doesn't take that long. There are many users who reported the same issue so they have deal with a lot of them. Yours will be dealt with as soon as possible, @molten cedar.

[molten cedar]

@vagrant forum Thank you so much ♥️

♥️♥️♥️

[quasi nebula]

What can please give me contact number customer support please

@vagrant forum hello

[storm flume]

You can contact the customer service via the game settings, @quasi nebula. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant forum]

There isn't any contact number. You can contact the customer service through in-game settings.

[quasi nebula]

No response from game

[night cloak]

Follow these steps

And wait patiently please

[quasi nebula]

What very bad service everywhere

I don't want play Very bad service

[storm flume]

You can contact the customer service via the game settings, @quasi nebula. Refer to subpoint 5.3 in #faq for further instructions.

[soft sparrow]

slow

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @quasi nebula. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quasi nebula]

Pubg game support not reply properly

[night cloak]

You’re not following this screenshot @quasi nebula

[quasi nebula]

@night cloak yes

I am following this

[night cloak]

Did you click

[quasi nebula]

Yes

[night cloak]

Did you click account was hacked ?

[quasi nebula]

No

[night cloak]

You need to

[quasi nebula]

See this option is not available

[night cloak]

Then do the second blue message

From this article

[quasi nebula]

Ok

Wait

[night cloak]

A hacker has access to my game account and unlinked a unwanted social media

@quasi nebula copy and paste that

[quasi nebula]

Now

[night cloak]

No they didn’t help

[quasi nebula]

Yaa I know

Now what

[night cloak]

dear Pubg,I am playing with phoenix os and there is lots of hacker in every match.In Gameloop my game lag very much bcz this is laptop

[quasi nebula]

No option for (no)

[night cloak]

Yes click no

[quasi nebula]

But no option for no

[night cloak]

when the server will fix?

[quasi nebula]

See

[night cloak]

@night cloak please go to #481204134859505684 and type .emulator to obtain emulator support

And refer to pinned message sin #news regarding the current hacker situation

[quasi nebula]

What

[night cloak]

@celest shadow idk

Wait for piston please

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

I’m not sure where you are on the screenshot right now

[quasi nebula]

Wait

[molten cedar]

Same process to unlink this mail ? @vagrant forum

[night cloak]

Is that a hackers email @molten cedar

[vagrant forum]

Yes, @molten cedar.

[rancid summit]

Whenever i exit from vehicle left peak is enabled. Why this happen?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @quasi nebula. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[celest shadow]

Please send a feedback report in #old, @rancid summit. Include a video if possible.

[night cloak]

You might accidentally be clicking it @rancid summit

I used to do it all the time

[rancid summit]

@night cloak no

[night cloak]

@celest shadow could you please @quasi nebula

[quasi nebula]

Where is pubg mobile account holder

[molten cedar]

Both mail has been linked by hacker @vagrant forum

[celest shadow]

Please contact the in-game customer service for your issue, @quasi nebula. You may email them if needed: [e-mail]

[quasi nebula]

@molten cedar same problems

[sour socket]

Yesterday i downloaded 1.9 gb of the update from play store

Wasn't it 190 mb

[celest shadow]

Google Play Store bug, @sour socket. You will need to continue with it to complete your update.

[molten cedar]

@night cloak
☝️

[sour socket]

At first i opened the game...it was an in-game 234 ish mb update

Then when it completed suddenly the game started downloading 1/17

When i checked play store it was 1.9 gb

[night cloak]

@sour socket it’s a big inside the playstore

Yes @molten cedar

[sour socket]

Its fixed?

[night cloak]

No @sour socket unfortunately you need download the full 1.9gb

[sour socket]

I have downloaded already yesterday

[quasi nebula]

@night cloak you help me ok you contact your pubg and help me fast

[sour socket]

Can it happen again?

[night cloak]

To unlink a unwanted social media by a hacker follow this screenshot word by word

[sour socket]

And which channel has the update news here?

[night cloak]

I’m not repeating myself for a 10th time @quasi nebula @molten cedar just follow the screenshot

@sour socket #news

[quasi nebula]

Are you made the ( No ) option is not available ok

[night cloak]

What option are available ?

Show me the options listed

[quasi nebula]

(No)

[night cloak]

Then click “no”

[quasi nebula]

How can I click

The (no ) is not available

[night cloak]

Show me what is available

[night cloak]

Account related issues

Click that

[quasi nebula]

Now

[night cloak]

Account was hacked

Hang on

Lemme do it and screenshot it for you

[quasi nebula]

Now

Now what

Tell me hello

[night cloak]

Hacker has linked another social media account

@quasi nebula

[quasi nebula]

@night cloak hey you

Than

What

[night cloak]

Show me what it says

[spring zephyr]

@quasi nebula Follow this

[night cloak]

Bruh

[abstract wyvern]

hey

[night cloak]

What’s going on @abstract wyvern

[abstract wyvern]

hey

problem is

[abstract wyvern]

i can log into my account

cuz i linked it to fb

and email id system new

[night cloak]

Say yes @quasi nebula

[abstract wyvern]

but hacker can log into it

idk how hacker log in

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[abstract wyvern]

i already went through that process

tencent said wait up to 90 days

wtf??

[night cloak]

Just wait patiently

[spring zephyr]

@abstract wyvern Please wait patiently for their response, that's the only option.

[abstract wyvern]

so hacker will play on my account until 90 days

[night cloak]

It’s your best/only option

[abstract wyvern]

???

[night cloak]

Depends on how active they are

I m from india and your private policy changed and I accidentally click on I'm not india user but I am I need to know should I banned or I should continue playing

[abstract wyvern]

wtf

[spring zephyr]

@abstract wyvern It says upto, just wait patiently for their reponse.

[abstract wyvern]

and also

[night cloak]

@night cloak it’s fine don’t worry

[abstract wyvern]

that hacker idiot is trying to recover my account my loginto it]

[night cloak]

It’s just to let you know the privacy policy has been changed

@night cloak you know the new private policy of India

No I do not sorry

[abstract wyvern]

i made another appeal under it showing bank transactions of uc etc and told tencent my email and fb are mine

[quasi nebula]

I don't have both account nickname

[night cloak]

@night cloak I m afraid of it

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@abstract wyvern just wait patiently please

[abstract wyvern]

ok

pls goodluck me

i want this solved

[night cloak]

@quasi nebula show me why it just said

[abstract wyvern]

stupid idot hacker

[night cloak]

Good luck @abstract wyvern

Please stop swearing

[abstract wyvern]

now i cant play pubg mobile

[night cloak]

Make another account while you wait.

[abstract wyvern]

cause everytime i log into my account it says i am logged into another location

[quasi nebula]

Now what

[abstract wyvern]

and kicks me out

[storm flume]

You can contact the customer service via the game settings, @abstract wyvern. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

What’s it saying @quasi nebula

I m Indian User but I Accidentally clicked on " I m not indian user " instead of "Continue" as Your Private policy changed so I'mma a bit Worried I m a Indian User

Please help me

Ugh

[celest shadow]

Nothing will happen, @night cloak. Worry not.

[spring zephyr]

@night cloak It's not an issue, it was just in case the message was sent to another country's users.

[night cloak]

Read that @night cloak

Okay

Yeah I accidentally click on I m not indian user

But I'm a Indian user

[spring zephyr]

@night cloak It's not an issue, it was just in case the message was sent to another country's users.

[night cloak]

It’s completely fine

Okay Thank you all

You’re very welcome good luck 😉

[abstract wyvern]

@spring zephyr can pubg unlick hacker from my account

unlink

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @abstract wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[abstract wyvern]

i see there is a link to another email

on my account in media

i think the idiot hacker

linked his gmail

to my account

cuz i only linked my fb and email

[spring zephyr]

Check #faq 2.5 and follow the steps

[abstract wyvern]

i already

made an appeak

appeal

[spring zephyr]

Then wait for their response.

[abstract wyvern]

???

so what do mods do then

[soft sparrow]

@spring zephyr he mentioned that they replyed to wait 90 days

[vagrant forum]

Discord mods moderate the discord server not the game

[spring zephyr]

so what do mods do then
@abstract wyvern https://discordapp.com/channels/393088095840370689/481200416349224980/711923605155610674

[abstract wyvern]

zzz

[soft sparrow]

simply, @abstract wyvern we only provide instructions here. we have no power in-game. ( we = mods which i obviously ain't one )

[abstract wyvern]

ok

so what will tencent do

cuz they said unlinking is not likely possible

but now when i check my account

the hacker put his gmail link

to the account

tencent didnt say that in apeeal

[soft sparrow]

do you still have both email and fb accounts linked with your pubgm account?

[abstract wyvern]

yes

[spring zephyr]

Just check #faq 2,5 and follow the steps, you have already done that. You will need to wait for their response now.

[soft sparrow]

so a third account?

[abstract wyvern]

also have all my uc transactions

in appeal i showed them ligtametely all my uc bank transactions

[soft sparrow]

can you provide us a screenshot, @abstract wyvern ?

[abstract wyvern]

ans as well the hacker was also making appeal

under my account

but i told them that there is hacker also making appeal under my account

and that the bank transactions and all were for fb and email id

so its ok

y3

yes

@soft sparrow

what pic

'my uc bank transactions

?

[soft sparrow]

of linked accounts.

[storm flume]

You can contact the customer service via the game settings, @abstract wyvern. Refer to subpoint 5.3 in #faq for further instructions.

[abstract wyvern]

i can log in

but everytime i do

it says its logged into

another location

and kicks me out of the account

[spring zephyr]

@abstract wyvern I have already answered you like 50 times now.

Only CS can help you with this, wait for their response.

[abstract wyvern]

and i given u answer that i made appeal

[spring zephyr]

wait for their response.

[abstract wyvern]

lux if i show you picture you can fix it

i will wait

[quasi nebula]

I don't have any payment history now what am I do

[night cloak]

Find it

[abstract wyvern]

@quasi nebula if u dont have any payment history for an account your trying to recover

means either you are fake

and trying illegal way of recovering account

[spring zephyr]

@quasi nebula If you haven't made any purchases from your account, then you can type " No puchashes were made".

[abstract wyvern]

why did u tagme

[night cloak]

@abstract wyvern can you please move channels

[abstract wyvern]

who tagged me

in that picture

[night cloak]

A bot did

[abstract wyvern]

why

[night cloak]

Please move channels @abstract wyvern

[abstract wyvern]

kk

[night cloak]

can we link 1 acc to 2 email ids

[quasi nebula]

But I have purchased many times uc

I don't have any history

[night cloak]

Pretty sure you cannot @night cloak

You can link other social media’s tho

[quasi nebula]

I have registered date

[night cloak]

@quasi nebula you’ll need to find the receipts

Just provide all the information you can

[soft sparrow]

do you still have access to the account you made purchases with, @quasi nebula ?

[quasi nebula]

@soft sparrow yes

@soft sparrow hacker linked his Gmail account please remove Gmail account

[soft sparrow]

did you delete receipts after you purchased UC, @quasi nebula ?

[crude surge]

@soft sparrow bro can pubg remove fog from erangle map

[quasi nebula]

@soft sparrow I purchased with paytm so no receipts

[crude surge]

@soft sparrow my account got hacked by hacker by hacking my fb account

[vagrant forum]

@crude surge, is Facebook the only account linked to the game account?

[crude surge]

Yes

[wraith brook]

@crude surge Contact fb support then

[vagrant forum]

Did you recover your facebook account?

[soft sparrow]

@soft sparrow bro can pubg remove fog from erangle map
@crude surge drop your feedback in #old.

[wraith brook]

If u lost access to FB account you need to contact FB support

[velvet idol]

Is Game Booster tool legal in PUBG Mobile?
\

[quasi nebula]

@soft sparrow tell me what am I do

[wraith brook]

@velvet idol What kind of game booster ? If it modify the game then it's illegal

[floral moon]

in 3rd option how can I know hackers social media account name??

[crude surge]

But he changed my pubg account name. I have bought more than 10 k uc I have proof for it

@vagrant forum

[sand path]

Is Game Booster tool legal in PUBG Mobile?

@velvet idol
Which game booster?

[crude surge]

I have bought uc from midasbuy

[soft sparrow]

is it from samsung's, @velvet idol ?

[vagrant forum]

Recover your facebook account, @crude surge. That's the only option you have since there are no other accounts linked to the game

[sand path]

Any game booster that doesn't interfere with the game file nor changes it, is good to go. @velvet idol

And No @soft sparrow

[crude surge]

@vagrant forum but my both email and fb have hacked

[wraith brook]

I don't think these kinds of booster do anything

[velvet idol]

Can I dm you @sand path

[wraith brook]

Just shows some animations

[sand path]

Yeah

[wraith brook]

Just clear ram manually .

[vagrant forum]

Well then recover them, @crude surge.

[soft sparrow]

@soft sparrow I purchased with paytm so no receipts
@quasi nebula when you do purchases on paytm it sends you an email for that particular transaction on your registered email id.

[quasi nebula]

I have only this

[polar marsh]

@crude surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

please ans ...

[vagrant forum]

@quasi nebula you purchased the UC through Play Store credits, right?

[quasi nebula]

@vagrant forum yes

[soft sparrow]

the way paytm works is confusing me, i will let a staff help you with this,@quasi nebula.

[night cloak]

When i screen record the game runs smoothly whats the prob i dont understand and when i turn off recording it crashes

#Help

[vagrant forum]

Go over to Play Store, @quasi nebula, navigate to the Account button, you can see transaction receipts there.

[craggy pivot]

I purchased us but did not receive it. #help

[vagrant forum]

When did you purchase it, @craggy pivot, and from where?

[craggy pivot]

Uc

[storm flume]

You can contact the customer service via the game settings, @craggy pivot. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

hey neko

[craggy pivot]

1st may. I contacted the in game customer service but did not resolve my problem

[soft sparrow]

@craggy pivot contact customer service ingame, we do not handle purchase issues here.

[quasi nebula]

But I can't open this

[craggy pivot]

Issue was not resolved

[night cloak]

I purchased this but didnt recive it this recipt was fom april

[soft sparrow]

still we can't do anything here, @craggy pivot.

[vagrant forum]

Where did you purchase it from? The in-game store or from some other place, @craggy pivot?

[craggy pivot]

I used gpay

[floral moon]

@quasi nebula He entered PLAYSTORE REDEEM CODE directly in PRIME PLUS subscription purchase

[craggy pivot]

Photo from Alvin

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[celest shadow]

Please contact the in-game customer service and seek further assistance there, @night cloak @craggy pivot. We are unable to assist you regarding payment issues here.

[quasi nebula]

@floral moon right

[vagrant forum]

@quasi nebula, you can see the oldest and most recent purchases there. You just need the dates.

[quasi nebula]

@vagrant forum only need date ????

[vagrant forum]

@celest shadow they only need the purchase dates right? ^

[celest shadow]

Yes, just the earliest and latest dates for successful purchases made.

[quasi nebula]

Are you confusing me only need date or receipt

[floral moon]

I am linked my FB and Email in my account, hacker linked there Twitter account, how can I know hacker user name of Twitter account for 3rd option answer

[celest shadow]

In your case, you will need to get screenshots of the first and oldest payment receipts, @quasi nebula. You may find these receipts in your Gmail account by searching for "Google Play".

[soft sparrow]

you don't need hacker's linked account, write your information only, @floral moon.

[celest shadow]

This is an example of a receipt for reference, @quasi nebula.

[final crystal]

How to save my progress in the game center of PUBG 😭

Please help, Im new to PUBG, I played it like 3 years ago.

[sour socket]

I am not able to link my mail to the game...it is saying password incorrect even though i am entering the correct code i received in the mail

[floral moon]

@soft sparrow ok, I am reported all information, today is 30th July so hackers account will be unlinked before 30 October??

[quasi nebula]

@celest shadow but not open this

[night cloak]

That top one is perfect

[sour socket]

Help

[soft sparrow]

if that's what CS said, ig yes, @floral moon.

[floral moon]

ok

[soft sparrow]

you have written incorrect code, try again@sour socket.

[celest shadow]

Hello, @sour socket. The email linking feature is still in Beta. It should be fixed either in the next update or soon.

[sour socket]

No i am entering the correct code

Ohk

Thanks

[final crystal]

Hello, @sour socket. The email linking feature is still in Beta. It should be fixed either in the next update or soon.
@celest shadow I am deeply sorry for asking, but I am new to PUBG, could you please explain how do I save my progress into the game center?

[quasi nebula]

@celest shadow tell me brother

[sour socket]

You can connect your game to play id

[final crystal]

nvm

found it

I was kinda dumb lol

[wise copper]

Instead of continue in the new changes of policy in india I have pressed I am not a user in india.How can I solve that

[celest shadow]

Settings > Basic > Link, @final crystal.

[final crystal]

I seen that already thanks 😉

Sorry btw

[celest shadow]

Fantastic, took me a while, apologies, @final crystal.

[soft sparrow]

it is okay, if u are indian the policy will apply while you continue playing, no worries,@wise copper.

[final crystal]

No problem.

Im also boosting this server tommorow.

[wise copper]

@soft sparrow thanks

[celest shadow]

That would most likely work too, @quasi nebula. However, I do recommend receipts from Gmail.

[final crystal]

I linked my profile with my Facebook profile

[stiff lava]

How do I log in using email/password? I reinstalled the game on my iPhone SE 2020 and the option is gone

[quasi nebula]

@celest shadow this is ok ??

[celest shadow]

Yes, find the first and oldest one, @quasi nebula.

[quasi nebula]

This is first

[soft sparrow]

use it then, @quasi nebula.

[quasi nebula]

@soft sparrow now tell me last think

I have to send screen shot ???

[night cloak]

Yes

😂

[quasi nebula]

What

[night cloak]

The screenshot you just showed us send it to them

[soft sparrow]

I have to send screen shot ???
@quasi nebula

[polar marsh]

@vapid orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quasi nebula]

Now what I sent everything

[soft sparrow]

wait for them to reply, @quasi nebula.

[storm willow]

Please follow the same format in #faq 2.5 they will respond after verifying your information.

[quasi nebula]

How much time

[supple dust]

I have a issue related to India Bonus Challenge.

[storm willow]

It’s put to official customer support, we cannot give anytime frame @quasi nebula

redeem page not loading? @supple dust

[deep ingot]

Why was spas 12 gun removed in 0.19.0 global version by it is available at beta version

[supple dust]

No...my store is not refreshing weekly

[storm willow]

Screenshot?

[arctic axle]

Fake☝️☝️

[supple dust]

I have already redeemed 300 and 100 uc pack in season starting

But it won't refresh

[arctic axle]

Nooo.. fake .. ss

[supple dust]

@arctic axle please mind your own business

[arctic axle]

@arctic axle please mind your own business
@supple dust then why are posting all the waste things.. 🤣🤣

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[true elbow]

Help me. My game has stuttering, with latest update. My phone Note 10 plus, my settings smooth fps extreme.

[night cloak]

I accidentally tapped on I am not indian button does that affect my game somehow.

[soft sparrow]

no, @night cloak.

[night cloak]

But I am getting this notification that says the selected server has higher ping.😂

I am using WiFi and getting decent ping of below 100MS but when i want to play classic or arcade/TDM this pops up, Is there any problem with the server (Asia) I am playing in?

[soft sparrow]

if you are having issues with ping, please fill the survey in #news,@night cloak .

@night cloak ^^

[night cloak]

I am having same issue@night cloak

Okay thanks, @soft sparrow

@soft sparrow I can't find the survey. Can you please send me the link.

[celest shadow]

If you have experienced higher ping than, please submit this survey to help us easier look into the matter:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

@night cloak

[night cloak]

@celest shadow thanks piston. ❤️

[celest shadow]

Please send a feedback report in #old, @true elbow. Include your device model, region and PUBG MOBILE Player ID.

[true elbow]

@celest shadow ok, thanks 😄

[night cloak]

Done. I hope they fix the issue.

[faint burrow]

Bro game is not starting stuck in loading

[thorny dirge]

Unable to enter in match ,rest of my teammates to restarted game multiple time

[faint burrow]

Can not enter the match

[ocean hazel]

What about the switch fpp in TDM macthes? Really need it at NA Server, nobody play FPP at all. Can’t practice.

[sand ether]

@thorny dirge same with me

But I can enter the match in different server

[open willow]

Why we cant enter tdm matches

[open willow]

I think the servers are down

[celest shadow]

Please send a detailed feedback report regarding the issue you just faced in #old, @faint burrow @thorny dirge @sand ether.

[mental fox]

Why the bonus challenge is locked??

[night cloak]

My game keeps crashing i am not abel to play

Able

[soft sparrow]

have you tried deleting cache, @night cloak ?

[night cloak]

Yes

I tried reinstalling too

[soft sparrow]

have you tried repairing?

[night cloak]

Yes

Nothings working

@night cloak is your developer mode on?

Yes

Its on

@night cloak turn it off dude

[soft sparrow]

turn it off

[night cloak]

Why

Will it fiz

Fix this prob

@night cloak developer mode causes crashes

Ok

@night cloak yes it will fix

[gloomy frost]

I losed my 2 india bounce challenge coupons becouse when i start bounce challenge match they dont let me in the match and they cut my coupons i lose my uc who did i got back my bounce challenge coupons ??
name:- MIB・Grotico
ID:- 566444885

[night cloak]

Thx

[tawny zenith]

Dunno is this the propper place to ask, but I will ask. Is this outfit from this event permanent?

[night cloak]

@tawny zenith yes mostly permanent

[tawny zenith]

@night cloak thank you very much.

[gloomy frost]

@night cloak
I losed my 2 india bounce challenge coupons becouse when i start bounce challenge match they dont let me in the match and they cut my coupons i lose my uc who did i got back my bounce challenge coupons ??
name:- MIB・Grotico
ID:- 566444885

[faint burrow]

My game is stuck on loading screen after matchmaking in asia server

[night cloak]

@gloomy frost when did you register for bonus challenge?

[storm flume]

You can contact the customer service via the game settings, @gloomy frost. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@faint burrow try repairing the game

[faint burrow]

All my friends is facing same issue@night cloak

[night cloak]

@faint burrow r u trying to get into tdm?

[faint burrow]

Unable to find any match in asia server even warmode and tdm matches@night cloak

[gloomy frost]

@gloomy frost when did you register for bonus challenge?
@night cloak

Recently 30 mit ago

[vagrant forum]

The servers are working fine, please repair the game client if you are facing any such issues.

[night cloak]

@gloomy frost you will get your 2 vouchers back when the bonus challenge closes today

[pearl burrow]

Happy day

[night cloak]

You need help @pearl burrow ?

[gloomy frost]

@night cloak are you sure ?

[night cloak]

@gloomy frost yes

English only please @pearl burrow

[maiden snow]

Stuck at loading screen