questions

[night cloak]

Don’t mass spam staff please

Also slowdown is 5 hours and 40 minutes

[sick shale]

Please feel free to use this channel to submit any feedback and bug reports related to PUBG MOBILE. You can send only one message every six hours. Include as much and as detailed information as possible, and edit your message if you need to update something. Our Moderators and Contributors will remove unrelated content.

[sand path]

@night coral please edit your previous message in that channel.

[night cloak]

So you need to wait for that time before sending a message again

[night coral]

@night coral please edit your previous message in that channel.
@sand path it's already edited

[night cloak]

Then wait 5 hours and 40 minutes

[night coral]

but there is no option to send

[night cloak]

@night coral discord has a limit of 2000 words per message I’m pretty sure

[night coral]

@sand path

[night cloak]

If you try edit a message with that text there it’ll just delete your message

@night coral

[night coral]

I took this care, it’s just over 1000

[night cloak]

Okay maybe that’s just for bots

It’s to long

[night coral]

I can't even say "good afternoon" there

[night cloak]

What language is your phone it please

[sick shale]

As you see, there's slowmode (5h40m)

[night cloak]

@sick shale so ?

[sick shale]

Edit your message or wait until time ends

[night cloak]

It’s doing that because of the hello message that’s not sending

[night coral]

🥱😴

I'm tired of trying to make changes to the game, and always be hindered by something, whether the moderators don't want to, or put obstacles that prevent it

[night cloak]

Could you try using the correct channel for your issue #discord is what you’re looking for

[night coral]

I want to make suggestions to improve the game. the SA server is full of illegal users

[soft sparrow]

you can give your feedback in #old, @night coral.

[night coral]

but the game / tecent doesn't care about that

@soft sparrow see my messages above and the images, and you will see that I tried this

🥱

[soft sparrow]

if you want to contact developers directly, that is not possible, atleast on this server.

[night cloak]

As I said @night coral go to #discord

[soft sparrow]

isn't he talking about the game. @night cloak?

[night cloak]

No

[night coral]

nothing is possible, neither directly nor indirectly

[night cloak]

It’s a discord related issue

He can’t send a message in #old

That’s discord related

[night coral]

@night cloak a moderator told me to go to that other place

[graceful sinew]

When will ancient secret mode release?

[polar marsh]

@proven jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@night coral could you translate what does it say after "hello"?

[unreal idol]

Good evening. How can you get the title "Royal Pass Sponsor"?

[sick shale]

@unreal idol

[woven atlas]

@unreal idol click on Rp . Then purchase a 12month sub to get the title

[storm willow]

available for android users only

[crimson musk]

hi

i need pubg turkey admin

please

[elfin canopy]

You can join Turkish server, link is in #735483472432594994, @crimson musk.

Good evening. How can you get the title "Royal Pass Sponsor"?
*Royal Pass Supporter.

[unreal idol]

Thank you) It's just that in the Russian version it is called "Royal Pass Sponsor")

Good luck 👋

[hoary bramble]

Is it ok to use triggers?

[spring zephyr]

@hoary bramble Usage of external accessories isn't recomended.

[hoary bramble]

Thank you looking at getting triggers cause I can’t put all my finger on my screen phone to small

[spring zephyr]

Check my message again, usage of external accessories isn't recomended.

[night cloak]

@spring zephyr using a triggers not recommended 😒

[hoary bramble]

It’s not recommended but it’s not illegal either

So it’s a gray area of pubg

Using triggers ultimately is not going to get you banned but if you use something that alters pubg mobile game then you will get banned

Power Bangs Supports a phone case called Valor that has built in triggered in the phone case made for pubg And he uses this case when he plays and he has not gotten banned so I’m sure triggers is ok

[night cloak]

@hoary bramble he said not recommended...so its u r choice to use it or not ..

[covert mason]

How many teams qualify for german PMCO?

[queen bronze]

I cant do bonus challenges. They have been locked since march 2020 for me. Why is that

[elfin canopy]

Is your PUBGM account banned, @strong condor?

[soft sparrow]

ask such pmco-relates in #pmco,@covert mason.

[covert mason]

i did 1h ago no one replied

[night cloak]

just wait patiently @covert mason

[crimson musk]

hi

i need pubg admin

help me pls

[elfin canopy]

Is your social media linked with your PUBGM account hacked,@crimson musk?

[crimson musk]

yes

i have email and facebook

but twitter hacked

they log into my accaunt

i want to remove twitter from my accaunt

i spent 30000 ytl on my accaunt

i have credit card documents

help me pls

mav ?

who help me

[soft sparrow]

@elfin canopy @normal fulcrum ?

[crimson musk]

please help me

pubg id 5219645596

[elfin canopy]

Did you try changing passwords and enabling 2 factor authentication for your social media account,@crimson musk?

Please refer to subpoint 2.5 of #faq and follow the steps provided, @crimson musk.

[crimson musk]

i have email and facebook adress

but my twitter hacked

i want to remove twitter from my accaunt pls

they log into my accaunt

[soft sparrow]

read 2.5 in #faq, and follow the example,@crimson musk, okay?

[crimson musk]

okey

[sly comet]

Hi, can you help me with my pubg account please I can't access to my own because I was linked it with Facebook and Twitter and I lost both of them

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sly comet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Contact in-game customer service and follow these steps,@crimson musk.

[still notch]

Wait how can i log in via email instead of social media accounts and Google play?

[elfin canopy]

You need to link email/phone number to your PUBGM account first.

[still notch]

My email is linked.

I can't see it that's all.

[elfin canopy]

Logout and choose the email option on login screen.

[still notch]

Is there some sort of hidden way?

[elfin canopy]

Post a screenshot of your login screen

[still notch]

You're a life saver mav ty.

My fb account got banned. 😭

[crimson musk]

mav

they help in the game ?

when can they fix the problem

[elfin canopy]

Yes, they will help you with it. Follow the steps as it is provided in the screenshot and provide the details asked, @crimson musk.

You're a life saver mav ty.
I hope you've found that email login option, @still notch?

You're welcome 🤗

[bronze belfry]

i can delete google play games From my account?

[elfin canopy]

Unlinking feature has been disabled as for now,@bronze belfry.

[crimson musk]

mav thanks

but hacker now my accaunt in

[still notch]

Yeah i did got my account back. 👌

[sharp remnant]

Hello dear, I hope you're an answer to my issue.
I just paid the rp 600uc but I didn't get the 25 rang, is any way to solve this.
Thank you

Sorry forgot some words lol

[elfin canopy]

25 ranks are available with Elite pass plus.

but hacker now my accaunt in
Log-in to your account and try contacting customer service in-game.

[sly comet]

@storm flume I tried everything and I read subpoint 2.8 but that was un useful for me is there any other way that I can use to login to my pubg account

[sharp remnant]

@elfin canopy thx I just realised that sorry,

Was a bit dump lol

[elfin canopy]

It is fine,@sharp remnant. No worries at all. 🤗

[sharp remnant]

Thx à lot

[sly comet]

@elfin canopy can you help me with my problem please

[elfin canopy]

Unfortunately no other way if you do not have access to your PUBGM account,@sly comet.

You should try recovering your linked social media account.

[sly comet]

I'm trying but I lost my Facebook and Twitter accounts so that I can't access to my pubg account

[elfin canopy]

You should try recovering your linked social media account.

[sly comet]

There is no other ways

[valid granite]

Hey

[elfin canopy]

If you're unable to do so then we cannot help you with it.

You may try contacting customer service from the login screen or write them an email, @sly comet.

[valid granite]

I have a problem with the wedge.

[elfin canopy]

What's the issue,@valid granite?

[polar marsh]

@valid granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@full basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven glacier]

<@&639889499718942720>
Hello, I applied for in-game support about 1 month ago because my account was stolen. Do you want to continue this process later? I was asked, I said I want to continue, but the person who steals my account uses third-party apps. will my account be closed?

[elfin canopy]

Try recovering your social media account linked with your PUBGM account,@uneven glacier.

Unlinking feature has been disabled as for now, @night cloak, you cannot unlink your social media linked with your PUBGM account.

[uneven glacier]

@elfin canopy I tried, but it needs to be confirmed because my social media account is logged in from a different location, but the confirmation screen does not appear, all purchase receipts and all account information I provide are correct, can I recover my account?

[elfin canopy]

We cannot help you with it, @night cloak.

You need to do as the customer service say, @uneven glacier. We cannot help you with it.

[uneven glacier]

@elfin canopy I'm just wondering if I can get my account from the correct information I provided for my application and in-game support (first and last purchases, account setup date, in-game id etc.).

Thanks!

[elfin canopy]

It upto the in-game customer service after they review your request, @uneven glacier.

Yes, if the game found them using cheats, they will get banned, @leaden fjord.

[uneven glacier]

@elfin canopy I wonder, there are other people who apply to customer service in the same way, but they got their account within 1 week. Why don't I understand? I have to wait 3 months and I get away from the game.

[elfin canopy]

It may take upto 90 days, @uneven glacier.

You may get if before 90 days, it could be 5 days or 85 days (usually it doesn't take that long). You will have to provide correct information and answer all those 5 question, @uneven glacier.

Yes, if the game found them using cheats, they will get banned, @leaden fjord.

Please read this.

[leaden fjord]

@elfin canopy my friend have problem with in-game mic. He even reinstated game 2 times and allowed all the required permissions. This was happening from season 14 starting

[elfin canopy]

Does restarting helps,@leaden fjord?

[night cloak]

I want to unlink my Twitter account

[leaden fjord]

@elfin canopy No.

[elfin canopy]

Account once linked cannot be unlinked, @night cloak.

Please post about it in #old, @leaden fjord.

[leaden fjord]

@elfin canopy okay, thank you

[uneven glacier]

@elfin canopy I answered all the questions correctly and 1 month later the following answer came; Do you want to proceed?
I stated that I wanted to continue and I am still waiting. the person who stole my account is playing actively and using 3rd party software.

[elfin canopy]

I cannot help you any further than this, @uneven glacier.
Only customer service in-game can help you, wait patiently.

[stone nebula]

@elfin canopy how can streamers get ( PUBG PARTNER ) hashtag ?

[elfin canopy]

#questions message

@stone nebula

[stone nebula]

thanks @elfin canopy , I'm contacting on behalf of a streamer , matching all the criteria to apply for it .

[elfin canopy]

Did you read it properly,@stone nebula?

[stone nebula]

ok . so no application . he will get it from the team

thanks

[elfin canopy]

Yes. If the community team found them eligible, they will contact him.

[manic summit]

I want a nickname and it’s with a bot, how can i get it? @elfin canopy

[elfin canopy]

You may change your PUBGM IGN by using rename card, @manic summit, if the desired nickname is not available, you can use hidden characters like (Ē, Ī, Ō or Ū) before or after your nickname.

[hexed jasper]

Hello there captain

[fathom blaze]

@elfin canopy i've lost my GamePlay email address that my PUBGM account was linked to how would i recover back my account ?

[elfin canopy]

Hello,@hexed jasper! How may I help you?

Try recovering your play game email address from backup email or phone number, @fathom blaze.

[manic summit]

@elfin canopy But the nickname is used by a bot and I want it because the bot is not a user

[hexed jasper]

@elfin canopy ohh my friend i want to know about spectating is it on all devices or just me its broken i cant see the enemies that the one i spectate is shooting at even if they are close.

[fathom blaze]

@elfin canopy i already reset the phone and lost the whole GamePlay Account 😦 but i have some informations was in my account would that help to recover it back?

[hexed jasper]

Second question about the small update tonight ?

[elfin canopy]

You can try adding a Ē, Ī, Ō or Ū at the end of your name, @manic summit. It would be invisible to others and you may be able to use the given name in that condition.

You may try contacting customer support from login screen, @fathom blaze.

I did not understand what you mean by that,@hexed jasper?

[manic summit]

@elfin canopy Please, I do not want hidden letters, I want my name without additions

[elfin canopy]

If it is not available then I cannot help you,@manic summit. I'm sorry.

[hexed jasper]

They are invisible until seconds later then i can see them !!

[elfin canopy]

Is it when you spectate your friend when you're in lobby,@hexed jasper?

[storm flume]

Please do not use any other language aside from English, @fathom blaze. Refer to #735483472432594994 for regional communities.

[hexed jasper]

@elfin canopythat would be correct

@fathom blaze English only please !

@manic summit no cursing and English only please !

[fathom blaze]

@manic summit wallah lo you have wasth mbs they wont make your name on PUBG "rahaf"

[manic summit]

kl zg @fathom blaze

[elfin canopy]

It may be because of this, @hexed jasper?

#news message

[fathom blaze]

🙂

[hexed jasper]

@elfin canopyshe is using inappropriate language

[elfin canopy]

Could you translate in my DMs,@hexed jasper?

[fathom blaze]

@elfin canopy well i may help you translate what she said 🙂

I wanted to help but some people doent deserve the help anyways thank you Mav for your support keep going bro ❤️🌹

Doesn't*

[manic summit]

@elfin canopy He did not want to help me

[fathom blaze]

@manic summit the heck

[dusk herald]

When the new security system will be out ????

[fathom blaze]

Ez*

[elfin canopy]

Soon,@dusk herald.

[fathom blaze]

@elfin canopy when would PUBGM be more careful for hacks ? No one can play the game because of the number of hackers i assume that the first thousands in the leaderboards are a bunch of hackers

[elfin canopy]

The team is working on new methods to tackle hackers, @fathom blaze.

Please refer to pinned message in #news.

[night cloak]

Dear players,

PUBG MOBILE's official team is dedicated to bringing you a fair gaming environment and will soon be introducing a safety observation period to further improve the overall gaming environment by preventing suspected cheaters from potentially playing unfairly. With the help of machine learning, the system will be able to automatically identify players who are attempting to damage the fair gaming environment and violate the end-user license agreement, and remove them from the matching queue to ensure the fairness of matches. Once the above behavior is detected, players who are attempting to damage the fair gaming environment will have to play the game under safety observation for a period of time ("safety observation period"). During the safety observation period, players who are attempting to damage the fair gaming environment will not be matched with other players who are not under safety observation, their earnings from matches and battle statistics will not be recorded, they will be unable to team up or spectate matches, and they will only be able to play limited game modes until the observation period ends. If such players damage the fair gaming environment during the observation period, their account will be permanently suspended.

PUBG MOBILE's official operations team is fully committed to continue guaranteeing an amazing gaming experience and treat all users equally and fairly. Please respect the game rules and play fair.

• PUBG MOBILE Community Team

@fathom blaze

[fathom blaze]

@night cloak ty ❤️

[night cloak]

👍

[hexed jasper]

@night cloak its good in term of not letting them killing me over and over server after another thanks pubgm it is a big shift

[elfin canopy]

@night cloak You can just refer them to pinned message in #news instead.

[fathom blaze]

@hexed jasper ugh quit the game bro it sux

[night cloak]

True

@fathom blaze take your discussion to the discussion channels please

[storm flume]

Hello, @full escarp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@peak valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired jacinth]

hey guys

anyone knows about unlinking feature

when they will add it back 😦

😣

[vital wadi]

Today when I opened the game

[limpid sorrel]

Is pubg is going to ban in india ?

[cerulean burrow]

is there any way to unlink a disabled fb account?

[celest shadow]

Unfortunately, the unlinking feature in PUBG MOBILE is not available, @cerulean burrow.

[tiny anchor]

@lime juniper This is the top 1 on Eu server he posted an avatar if you zoom it you will see that he used <sharpshooter> though your security team didn't do anything to him even with a solid proof ! (Screenshot was taken on 25 july)

[storm flume]

Hello, @tiny anchor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[urban comet]

When refreshed in Egypt,India,Singapore,Hong Kong

[celest shadow]

As mentioned at the bottom, the shop will refresh every 3 weeks, @urban comet. Please wait patiently.

[urban comet]

As mentioned at the bottom, the shop will refresh every 3 weeks, @urban comet. Please wait patiently.
@celest shadow
i know but i want know when refreshed by date??

[celest shadow]

Unfortunately, I do not have such information either, @urban comet. You will need to keep checking in every day till it refreshes.

[night cloak]

Okay

Tell me

For conquer does our season rank have to be top 500 or something else ?

[celest shadow]

That is correct, @night cloak.

[night cloak]

It’s bugged then

my mates been top 500 for 2 days now

still no conq

🤷

[weary basalt]

Bro u will have to wait til 5 am @night cloak

[night cloak]

"2 days"

it refreshes daily

[weary basalt]

u had to wait 2 days

[night cloak]

no

oml

[naive fulcrum]

I'm from the middle east. I used to play on Europe server with a ping in the range of 90. Today I tried the middle east server. Actually I was expecting and hoping to get a much lower ping, but I was surprised that it's the same ping I used to play on! So what is the idea behind this server?! When i connect to vpn (UAE server) i get 50 ms in middle east server.

[celest shadow]

Actually, my apologies - I believe it would be better if your friend checked his rankings on the leaderboards instead, @night cloak. Make sure that he chooses the right server, solo/duo/sqauds and perspective.

[night cloak]

okay cheers

ty

[placid hound]

Hlo

[floral moon]

1 week completed Lost 140uc in my Prime Plus Subscriprion.😡😡😡

[placid hound]

I want to give information to all the players unlink option will coming soon

[night cloak]

@placid hound theres no news on if its is or is not coming back

@floral moon did you click any links for like free uc or anything ?

[floral moon]

@night cloak no

[placid hound]

@night cloak no unlink option will coming back soon

@night cloak i am sending pubg conversation

[celest shadow]

Hello, @placid hound. We do not have any news or information on when the unlinking feature would make a return. Please avoid misleading users.

[night cloak]

@floral moon is your game up to date?

[placid hound]

You can check their

I am not misleading

Ok

[neon basalt]

@celest shadow
It happened just about 30 mins ago. So update 0.19
I have an iPad pro 11 2018
NA
5137706349

[celest shadow]

Noted, @neon basalt. Thank you, will have it forwarded to the team for further investigation.

[neon basalt]

👍

[placid hound]

@celest shadow you can check pubg support

@celest shadow i am not misleading players

[floral moon]

Bots only

[night cloak]

@floral moon do you need assistance with something ?

[floral moon]

solve this issue fast, we are can't enjoying game nowadays...need 0.20.0 Update

[night cloak]

@celest shadow is there anything to fix this ?

[floral moon]

his answer is..contact to CS@night cloak

[night cloak]

mk

[rich wraith]

hello ..
how do i report cheats in here ???

[celest shadow]

Unfortunately, this issue is an account related and I am of no help if it comes to these. Anyone who faces these will need to contact in-game customer service to seek further assistance, @night cloak @floral moon.

[night cloak]

thank you

#cheater-reports @rich wraith

you need to be level 10 when its open

[storm flume]

Hello, @rich wraith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[floral moon]

@night cloak I was right

[rich wraith]

I have everything, but how do I send them

[night cloak]

@rich wraith the bot just told you what to do.

[rich wraith]

like this ??

i know Bot told me

[night cloak]

use the link @rich wraith

the channels currently closed and your server level will need to be level 10

[floral moon]

Hackers are on #1 Rank on Server they never got banned, we are normal players who never used hack and playing since Season 2, Pubg is can't able to solve this worst issue.

[sleek widget]

Any 1 here to help

My acc been hacked

[celest shadow]

How may I be of assistance, @sleek widget?

[storm flume]

You can contact the customer service via the game settings, @sleek widget. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@floral moon move on please

[floral moon]

coming soon after any user who facing this issue

[sleek widget]

I need help plz

[torn kestrel]

When will 90fps come to pubgm?

[pastel radish]

Hello guys i've an issue and i want help

[night cloak]

@sleek widget youve been answered

@floral moon move to discussion channels now please

[sleek widget]

@night cloak no

[night cloak]

@pastel radish whats up ?

yes you have @sleek widget

You can contact the customer service via the game settings, @sleek widget. Refer to subpoint 5.3 in #faq for further instructions.

[storm flume]

We currently do not have a specific release date for the upcoming update, @torn kestrel. Once we do, we will publish further information in #news.

[torn kestrel]

Can I expect a 90fps update in the coming days?

[night cloak]

what the bot said

[pastel radish]

my account got hacked

[night cloak]

we cannot help you.

[pastel radish]

someone hacked my facebook account and i do not link pubg account

okay where exactly

i'm new here

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @pastel radish. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

click #faq and scroll to 2.8

Tencent you are so bad

[mild beacon]

@night cloak 1+

[night cloak]

Until now you didn’t find a solution for hackers

This is really bad company

[torn kestrel]

Until now you didn’t find a solution for hackers
@night cloak true

[winter vector]

Tencent you are so bad
@night cloak true

[night cloak]

@night cloak please move to discussion channels #pubg-mobile #chat

[storm willow]

#news message @torn kestrel @night cloak @mild beacon

[winter vector]

This is just a talk written on the discord, why the first 100 people on the European server are not checked, is the company unable to put in place a strong protection system like other companies, or do they not make enough money !!

[iron ridge]

Just constant server errors or connection errors, all on Pubg/Tencents side.
I havent been able to get out of the "Login Page" or past the "Running Man* loading icon.
Just constant server errors.

[winter vector]

There is no need to talk about technical errors such as the problem of not seeing homes or trees and not developing a root solution for them yet

[south minnow]

Hello mods

I'm getting UC after my prime subscription is over

[night cloak]

Just constant server errors or connection errors, all on Pubg/Tencents side.
I havent been able to get out of the "Login Page" or past the "Running Man* loading icon.
Just constant server errors.
@iron ridge
#old

[celest shadow]

This channel is reserved for PUBG MOBILE related support, @dark lotus. Please stay on topic or move to the discussion channels: #chat & #pubg-mobile.

[iron ridge]

@night cloak the wrong channel? Really? So PubgM support is the wrong channel......
I think its 1 of 2 Correct channels.

[green portal]

How to report hackers i have video proof

[iron ridge]

@green portal cheater reports channel.

[green portal]

But i cant write anything and cannot send any video

[celest shadow]

Hello, @iron ridge. Please send your feedbacks in #old. Please refer to sub point 4.5 in the #faq channel regarding your connection issue.

[iron ridge]

@green portal use PC Discord, Mobile doesn't allow for video posting.

[storm flume]

Hello, @green portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[mossy beacon]

Play store pe pubgmobile ka 1.94 GB ka update kyu dikha rha hai

[celest shadow]

The #cheater-reports channel is currently closed. It will reopen once all the remaining reports have been examined completely, @green portal. You may reports cheaters through this link:

http://cheater-report.pubgm.cc

[green portal]

Kk bro thank u

[storm flume]

Please do not use any other language aside from English, @mossy beacon. Refer to #735483472432594994 for regional communities.

[frail cave]

My bonus challenge redemption store is not restocking, plz solve.

[celest shadow]

Please wait till the shop refreshes, @frail cave.

[iron ridge]

@celest shadow thank you Piston it's not like I havent done that before.
but I shouldn't have to install an app.
Otherwise I've done everything that should have fixed server errors.
But thank you.

[mossy beacon]

Why play store has showing 1.94GB update of pubg mobile

[frail cave]

It's been 3 weeks and Redemption section is not refreshing, Is there any bug?

[mossy beacon]

Anyone reply me

[hot crest]

Bonus challenge

Is locked

[celest shadow]

That is a Google Play Store bug, @mossy beacon. Unfortunately, you will need to download the entire 1.94GB to finish updating.

[hot crest]

When will the bonus challenge return

[south minnow]

@celest shadow Hey I am getting UC after my prime subscription expired

[white steeple]

@green portal click the share button in video and select discord and then select channel to post and write your comment.(discord support video sharing)👍 👍

[celest shadow]

Please send a feedback report regarding that in #old, @south minnow.

[south minnow]

I have sent

[night cloak]

Hi XGIAshu,

Thank you for reaching out to us.

We understand that your account has been compromised and you've lost access to it.

We consider that the account is now hacked and request you to kindly confirm if the unauthorized user has linked their social media account to your PUBG Mobile account in regards to this issue so that we can check and assist you further accordingly.

You can check the linked social media accounts to your PUBG Mobile account by clicking on the Settings icon in-game.

Please acknowledge & revert with the required information so that we can proceed further with this issue.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Samuel S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

what should i reply ?

Can I get my account back?

[celest shadow]

If an unauthorised person has linked their own social media account to your game account without your prior consent, you can request assistance through the customer service. Refer to this image below, @pastel radish:

https://i.imgur.com/RdHVpDX.png

[night cloak]

@celest shadow bro check my msg

Tencent Compony if you don’t know these are the names of hackers suppliers ( sharpshooter ) and ( cheto )

[celest shadow]

PUBG MOBILE Support Agent:

Please acknowledge & revert with the required information so that we can proceed further with this issue.

@night cloak, you will need to respond the support agent that you acknowledge and that you are required to provide him/her with the following:

You will need to confirm if the unauthorised user has linked their social media account to your PUBG MOBILE account. (You can check the unauthorised social media that is linked with your PUBG MOBILE account by clicking on the Settings icon in-game.)

[analog estuary]

@celest shadow Hello

[celest shadow]

Hello, @analog estuary. How may I be of assistance?

[white steeple]

26-jul-2020 update is a bug and I don't need to click the update???

[celest shadow]

You are recommended to update the game since it includes optimisations for the new upcoming Ancient Secret mode and a few fixes for existing bugs, @white steeple.

[analog estuary]

@celest shadow There is a mic glitch in iPad I am not able to hear my teammates voice and I reported this issue 1month back but no one is responding

[white steeple]

@celest shadow can I play with my friends who didn't received any update??

[pastel radish]

@celest shadow i did, but there is a problem i can't log in because my facebook acc is disabled from facebook

[celest shadow]

Yes, you can, @white steeple.

[pastel radish]

and i text them and waiting them to respond i wish i get some help with this

[white steeple]

@celest shadowok

[pastel radish]

i've all the information u need about the account!

[celest shadow]

Please have a detailed report and evidence to back it up and send it to #old, @analog estuary.

Do you have any other social media account that is linked to your PUBG MOBILE account, @pastel radish?

Twitter, Google Play Games, Game Center, WeChat, etc?

[pastel radish]

no i was only using facebook and i didn't link my account when he stole it he linked it

so i'm not able to login because my facebook issue

facebook account disabled right now!

i'm in pain 😦

its old account and i spend much time grown it

[night cloak]

@pastel radish bro did U Link Your Email ?

[pastel radish]

@pastel radish bro did U Link Your Email ?
@night cloak No

and i contact with the hacker on whatsapp

[celest shadow]

If you have lost access to a social media account that is linked to your game account, PUBG MOBILE is unable to assist in recovering said access. Contact the customer service for Facebook for further assistance, @pastel radish:

https://www.facebook.com/help

[night cloak]

@pastel radish only Facebook ?

[pastel radish]

he wants me to buy him UC and he'll give me my acc back

i have screen shot

yes only facebook

[night cloak]

@pastel radish no Bro he Is Scammer Dm me bro I will Help you Because I Also Lost my Acount But Now I Think I will Get my Acount Back

Because PUBG Mobile is frezzed My Acount he is Can't do anything With My Acount

@night cloak bro this is all lies nothing happened today i get 10 times from hackers

Look at this is My Hacked acount

@night cloak bro Report hacker In Game

[tiny tree]

Hey is pubgm going to ban in india or not

[night cloak]

@night cloak or you Can use #cheater-reports

@tiny tree not officially Confirmed it's. only Rumor

[vivid merlin]

Please wait patiently for more information to be announced on our Indian social media and community channels, @tiny tree.

[tiny tree]

@vivid merlin yeah coz don't want to waste more money

[night cloak]

@night cloak I get bored bro from reporting and nothing happened

@night cloak yes Bro

Take your discussion to #pubg-mobile please

[weary tinsel]

@vivid merlin Hey why do I randomly get kicked from classic matches after I die in a match saying that YOU WERE DISCONNECTED FOR TOO LONG where as I was not at all disconnected?

[pastel radish]

@celest shadow i hope i can contact with customer service man

[night cloak]

@night cloak just restart your game I’ve been getting that recently too

[tiny tree]

I also heard a rumour that Gameloft,ea or supercell gonna replace tencent

[night cloak]

@tiny tree> Take your discussion to #pubg-mobile please
@night cloak

[tiny tree]

@night cloak this is support channel my query will be solved here

[night cloak]

What query ?

You just said it’s a “rumour”

@weary tinsel It might be due to being AFK for long time.

[unkempt eagle]

What if pubg get banned in india

[storm flume]

Please wait patiently for more information to be announced on our Indian social media and community channels, @unkempt eagle.

[night cloak]

@tiny tree still a rumour and please use #pubg-mobile for these

[unkempt eagle]

Will pubg break there partnership with tencent

[night cloak]

No

[weary tinsel]

@night cloak no I am active the whole match, I get the same error in TDM too when I will be shooting a player randomly kicks me out

I am just fed up...

[floral moon]

@celest shadow how many days take for ulink unauthorised person account

[night cloak]

could you do a screen recording next time @weary tinsel

[weary tinsel]

It just randomly appears

[night cloak]

@floral moon 60-90 days

[floral moon]

@night cloak 100%??

[night cloak]

yep

[torn kestrel]

Redemption store not loading

[floral moon]

@night cloak we are facing this issue because of this type unauthorised persons. (Hackers)

[night cloak]

@torn kestrel login through the Tournament page

@floral moon I already told you a solution for that.

@floral moon you’ve been advised to contact in game support multiple times now there’s nothing more we can do you just need to contact in game support and wait patiently

@torn kestrel https://cdn.discordapp.com/attachments/481200416349224980/737552690917277749/unknown.png

[floral moon]

@night cloak which solution??....0.20.0 update??

[true prairie]

Why is fps ultra mode only 40fps????

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @floral moon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Because Extreme is 60 FPS

[true prairie]

Don't have one

[torn kestrel]

@night cloak earlier we could buy two 100uc packs from tournament page and two from redemption store as well.......now as I've reached the limit of 100uc packs on tournament page, I need to redeem 100 uc from redemption store

[night cloak]

@true prairie

@torn kestrel #old

[night cloak]

Your device will be to old

That depends on the device specification too

[true prairie]

I have Realme 5 pro :<

[night cloak]

Then what rock said xD

[steady plinth]

hi @Rock47

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steady plinth. Remember to read through #faq before asking questions in the support channels.

[true prairie]

Should I use gfx then

[quiet rampart]

Bonus redeem reward not yet refreshed

[storm flume]

Use of unauthorized third-party software or methods, @true prairie, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[quiet rampart]

It almost 2 weeks

[polar marsh]

@steady plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true prairie]

Then im stuck at 40

[weary tinsel]

@night cloak what is the AFK time limit...

[night cloak]

something near to 10m

[weary tinsel]

Than its impossible in my case because I am never AFK for more than 40-50 secs in game, then why the error for me?

[night cloak]

#old

[weary tinsel]

Okay

[true prairie]

Have no choice

[amber cedar]

@true prairie i have realme 6 pro then also smooth + ultra 😄

[true prairie]

Used to have 60 :<

[amber cedar]

40fps

[true prairie]

How many years will I get ban for using gfx

[rich harness]

When Will you actually add better graphics, it shows this option will come soon in your device from the past 2 years. Either just remove the pop-up saying this or actually try to provide better FPS and graphics on old devices.

[weary tinsel]

@pulsar herald Yes 40-50 secs only

[pulsar herald]

@weary tinsel that's a lot of time. 5-6 squads die in that time frame and you are saying that it's not too long

😂

Looks like you are new to the game

[weary tinsel]

Lmao when I go AFK I sit in a room and go

I am ace 8 star

Not new

[rich harness]

Ace 6 star here

[weary tinsel]

Playing since 1 year

[rich harness]

Playing since 2 years

[pulsar herald]

From S3

[weary tinsel]

@weary tinsel that's a lot of time. 5-6 squads die in that time frame and you are saying that it's not too long
@pulsar herald I said it's not too long for the error Disconnected for too long

[pulsar herald]

That's too long man

[weary tinsel]

Even I played S1,2,3, 8 till date

@pulsar herald nope Mod said it's around 10 mins for AFK error

[pulsar herald]

If I restart my game during a TDM match then I get that message
Disconnected for too long

[weary tinsel]

I get it randomly, and I am never AFK in TDM

[pulsar herald]

Idk man your problem is unique

[night cloak]

Please provide those to #old and avoid having a conversation in here.

[pulsar herald]

Try uninstalling

[weary tinsel]

I have given@night cloak

[pulsar herald]

And installing again

[night cloak]

then you could use #chat / #pubg-mobile

[weary tinsel]

Okay @night cloak

[true crescent]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @true crescent. Remember to read through #faq before asking questions in the support channels.

[true crescent]

No

[night cloak]

??

@true crescent For conversation use a discussion channel

[true crescent]

Which one

[night cloak]

#chat

[true crescent]

If i say no

Then

[night cloak]

you'll be muted if you make conversations in here, refer #735483472432594994

[true crescent]

Okk😒

[terse flare]

Hello I need some help I was streaming and I by mistakely click on the minimize button on my pc and I was connected through usb to my phone and my game minimized can I get b.a.n for this

@lime juniper

Pls reply

[night cloak]

were you screen sharing to play the game or Using an Emulator

[spice fog]

Pubg shop not open

Plese help

[terse flare]

@night cloak screen sharing

[night cloak]

that can give you a ban

@spice fog It will load, just wait.

[terse flare]

@night cloak but I clicked by mistakely

I haven't done anything wrong just minimized the game

[storm flume]

You can contact the customer service via the game settings, @terse flare. Refer to subpoint 5.3 in #faq for further instructions.

[hot crest]

Why this happens

Why really is this?

Not why I meant what

Anyone there

Bonus challenge unlocked but no games

[night cloak]

It is available, try clearing the app cache

[hot crest]

It didn't work

Now bonus challenge is locked too

[spring zephyr]

@hot crest Did you changed your in-game region?

[hot crest]

Nop

[spring zephyr]

Did you used a VPN?

[hot crest]

Nop

[spring zephyr]

Your country?

[hot crest]

India

[spring zephyr]

Contact in-game customer service for that.

[hot crest]

Okey

[gentle stag]

Mera plus kyu nahi hua

[storm flume]

Please do not use any other language aside from English, @gentle stag. Refer to #735483472432594994 for regional communities.

[spice fog]

10 min tak wait kar hu no load

Not load

[night cloak]

When i> Hi XGIAshu,

Thank you for reaching out to us.

We understand that your account has been compromised and you've lost access to it.

We consider that the account is now hacked and request you to kindly confirm if the unauthorized user has linked their social media account to your PUBG Mobile account in regards to this issue so that we can check and assist you further accordingly.

You can check the linked social media accounts to your PUBG Mobile account by clicking on the Settings icon in-game.

Please acknowledge & revert with the required information so that we can proceed further with this issue.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Samuel S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
@night cloak
Some time ago my account was doing this show when I gave the above mentioned message to the pubg support, then my account became visible again.

Is My acount is Safe now?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[exotic bluff]

I have an issue, I'm using iPad Mini 5 which has A12 chip which is the same as iPhone XR and XS series with same ram amount of iPhone XR, but I'm having low fps and lagging like crazy when I try to go to the highest settings with highest fps possible. Any solution? I've taken it to the Apple support and they said there's nothing wrong with the iPad, works well in high graphics with other games

[rugged dune]

try repairing your client

[exotic bluff]

Have done that, and have reinstalled it several times too

[storm willow]

@exotic bluff try Smooth+ extreme

[rugged dune]

you might not have enough phone space

[exotic bluff]

@exotic bluff try Smooth+ extreme
@storm willow smooth+extreme works smoothly like it's expected to run

you might not have enough phone space
@rugged dune only 33 gb used out of 256

[gritty lava]

Yo omg im on such a low ping and players are teleporting and there is so much rubber banding and delays FIX IT ASAP I CANT EVEN PLAY

[storm flume]

Hello, @gritty lava!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[true prairie]

Why I dont have extreme mode

[night cloak]

You're already answered about that

[quaint knoll]

will pubg will ban in india

[night cloak]

Please wait patiently for more information to be announced on our Indian social media and community channels,@quaint knoll .

[torn hawk]

There is a glitch when we using first aid kit when enemy comes we click cancel but it doesn't working please fix this

[storm flume]

Hello, @torn hawk!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tacit blade]

Hello

What to do if it says the policy has changed for India

2 options are there

I am not Indian

Or continue

[night cloak]

??

[bitter sand]

I didn't got my duo wins title

How do i get it?

@night cloak

[night cloak]

You will get it on Monday.

[bitter sand]

@night cloak oohh thank you ☺️

[night cloak]

[bitter sand]

@night cloak 😍🥳

[winter inlet]

Hello can we use gfx tool??

[storm flume]

Use of unauthorized third-party software or methods, @winter inlet, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[sour lodge]

hello

hey neeko you said if a msg in feedback they will solvw my problem but they didnt do it

[night cloak]

It may take some time

[strong obsidian]

Hlw , how to apply for pubgm content creator partner ? Any moderator here ?

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @strong obsidian. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[strong obsidian]

Can anyone answer my questions plz ?

[night cloak]

The Bot answered you

[storm flume]

Hello, @lethal beacon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[inner harbor]

@lime juniper community Discord Application Is it Open?

<@&481161015728406538> community Discord Application Is it Open?

[night cloak]

@inner harbor There's no such applications and please do not use those mention for these.

[inner harbor]

@night cloak ?

Partner Discord Servers

[celest shadow]

Please avoid using the Moderator mentions for such questions, @inner harbor. Use them for emergencies.

[night cloak]

You can contact the regional servers for that.

[inner harbor]

I'm asking her too Regional servers Application Open?

[celest shadow]

There are no such applications, @inner harbor.

[inner harbor]

ok buddy i couldn't explain myself
Thanks for help

[celest shadow]

No worries, @inner harbor! Have a nice day ahead.

[inner harbor]

You too

[night cloak]

need help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brisk knot]

How can I unlink the new OPTION E-MAIL

[elder idol]

Yes I am from India , if I click continue does it effect to my account in any way ? Can I know what policies has been checked, thank you !

[brisk knot]

@elder idol I clicked on I'm not indian

[lilac rune]

@elder idol bruh same here!! I am just confused?? Can someone explain me

What if I clicked on continue??

[dawn jasper]

@celest shadow helo

[wraith brook]

@lilac rune I clicked on continue nothing happened to my account

There r some rules

I going to see what it is .

[lilac rune]

@wraith brook okay can you explain? What's the rules are?

[dawn jasper]

@wraith brook what is this can you pls help

[wraith brook]

Lemme see

[lilac rune]

@dawn jasper Lmao everyone is Confused!!

[celest shadow]

You will need to click continue if you are from India, @dawn jasper.

[wraith brook]

@dawn jasper @lilac rune Nothing happened

[brisk knot]

@celest shadow

[dawn jasper]

Thanks@wraith brook @celest shadow

[brisk knot]

How to unlink this new feature email

[royal shoal]

If nothing happened, there's no change, then what's the point of that?

[floral moon]

how can I select this issue in CS????

[wraith brook]

I just got into lobby

[royal shoal]

Bruh..

[celest shadow]

@brisk knot, there is no way to unlink at the moment.

[brisk knot]

@celest shadow F so my account is dead?

Any mod who can forward my msg to pubg?

@spring zephyr bro?

[storm flume]

You can contact the customer service via the game settings, @brisk knot. Refer to subpoint 5.3 in #faq for further instructions.

[wraith brook]

@royal shoal I think some new terms for Indians

But I can't find

[brisk knot]

This is trash I don't wanna talk to bot

[lilac rune]

@brisk knot what happened??

[pale rose]

What i do... what is this freatures

[brisk knot]

@lilac rune want to unlink my email from new e-mail .

[wraith brook]

@pale rose just continue

[pale rose]

What i do this freature? Plz tell me

[lilac rune]

@brisk knot haven't you attached it with Facebook or Google Play??

[white steeple]

@pale rose nothing gonna change.... they already have the privacy (include in policy) information they need/want.

[brisk knot]

@lilac rune

That new e-mail linked

[mellow raptor]

What is the reason of showing this

[night cloak]

just policy update will keep you updated

[lilac rune]

@brisk knot I didn't attached it with my email but with Facebook and Google Play

[wraith brook]

@night cloak Where to find updated policies ?

[brisk knot]

@lilac rune yeah that's what I done wrong thing..

[night cloak]

will inform you later.

[wraith brook]

Ok np

[lilac rune]

@brisk knot kk bro

[brisk knot]

@night cloak senpai help me ;-;

[night cloak]

What’s up @brisk knot

[brisk knot]

@night cloak

[wraith brook]

@night cloak #chat

[pale rose]

@night cloak what we do...continue or i am not a user india

[night cloak]

Yes ?

@wraith brook you okay there

[wraith brook]

@pale rose Continue

[night cloak]

I’m tryna help someone

If you're from India then click on Continue

What’s wrong with that screenshot @brisk knot

[brisk knot]

How to unlink new option... E-mail

I need help.

[vagrant onyx]

@night cloak what we do...continue or i am not a user india
@pale rose

If you user from india tab on continue
If you are user not from india tab on i am not from india

[night cloak]

You cannot at the moment

[wraith brook]

@night cloak First scroll up before trying to help

[vagrant onyx]

@brisk knot unlink future is disable

[brisk knot]

@night cloak no way even talk to bots in customer service?

[wraith brook]

You will find the Issue

[night cloak]

Unlinking social media’s has currently been disabled

[pale rose]

Ok

[brisk knot]

Any idea when It's get enable

[night cloak]

@brisk knot none at all sorry

Do you need help with anything else ?

[brisk knot]

Bcoz that New feature e-mail..

I connected to my main Gmail

Now I want to give my I'd to my brother but I don't want to give my personal gmail id n pass

That's why I want to unlink it

Nevermind

[night cloak]

@brisk knot account sharing is against the ToS

[brisk knot]

@night cloak lol? Even sharing account to brother is against the tos

Those who got scammed due to phishing websites they come here to asked help No one said that is against ToS

[tender drift]

Any update on new privacy policy?

[wraith brook]

@tender drift Not yet

[night cloak]

It is against tos

isnt that their responsibility to protect their account from those scams.

[brisk knot]

@night cloak that's same.. I'm giving my account to my brother I'm leaving this game.

[wraith brook]

I can't understand why people believe in free UC sites

[night cloak]

ask him to create a new account

https://www.pubgmobile.com/terms.html

[supple tusk]

What is this?

[arctic pulsar]

@supple tusk you noop

[wraith brook]

@supple tusk New policy for India

@supple tusk Click continue if ur indian

[brisk knot]

@night cloak tbh I don't care about recent policy.. pubg mobile don't care us. So same.. when they bring their real person to customer service I will totally agree with their policy

[night cloak]

Ok

[summer pumice]

What is this ???

[wraith brook]

Someone pin a message

For this

[storm willow]

@summer pumice it’s written there, you can read full policy in settings

[night cloak]

@supple tusk Earlier today, few reports also claimed that the Indian government has prepared a list of 275 apps which are under scrutiny for violation of national security and user privacy. This list reportedly includes PUBG Mobile, Ludo World, 14 Mi apps by Xiaomi, AliExpress, Resso, and ULike. Notably, though, the government is yet silent on this.@summer pumice

May be there for change in policy

[summer pumice]

@night cloak so i have to continue ???

[wraith brook]

That's not today it's 5 day earlier

@summer pumice If ur an Indian click continue

[summer pumice]

@wraith brook alright thank u

[night cloak]

@wraith brook report is not today some days early

[wraith brook]

@night cloak Isn't that what I said 🤔

@night cloak
New policy for India

@night cloak Click on continue if u r indian

[night cloak]

@wraith brook

[wraith brook]

Ok then

[night cloak]

@night cloak 👍

pls help my pubg not opening

[polar marsh]

@fluid creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

pls help

[wraith brook]

@night cloak Explain ur issue

[night cloak]

i open pubgm

and then its get stuck on tencent and bluhole page

it was working yesterday

[wraith brook]

@night cloak Any message comes there ?

[night cloak]

no

I by mistake clicked on i am not a user in india

Is there any problem?

[spring void]

@night cloak where did you download the game from?

[night cloak]

play store

[spring void]

And may i know your device? @night cloak

[night cloak]

Lenovo tab 3

[wraith brook]

Try device restart

[night cloak]

ok

it worked yesterday

[spring void]

Try restart if it does not help a reinstall should work @night cloak.

[night cloak]

ok

thx

[dusty breach]

What is that

[spring void]

@dusty breach as the popup states, it is some changes to privacy policy, you can press continue if you are from India.

[floral moon]

this is new trend for ignoring our log in issue.

[dusty breach]

@spring void India ban or not?

[spark ingot]

Yes Please Tell Us

[spring zephyr]

@dusty breach It's not banned, yet.

[south minnow]

What is the new privacy policy for Indian citizens

[gilded ferry]

I am from India and i by mistake clicked on ' I AM NOT INDIAN ' now from where i have to change this setting @spring void

[vagrant forum]

No, the game hasn't been banned in India. You can read the new privacy policy through the in-game settings, @dusty breach.

[storm flume]

Please wait patiently for more information to be announced on our Indian social media and community channels, @vagrant forum.

[south minnow]

Any one help me please

Help please

[vagrant forum]

Refer to my last message, @south minnow

[south minnow]

A small help about prime subscription

[icy dome]

When cheater report channel opens ?

[vagrant forum]

How may I help you with that, @south minnow?

[spark ingot]

Can U Tell Me What's New In Privacy Policy

[vagrant forum]

@icy dome, as soon as the previous reports get examined thoroughly.

[icy dome]

@vagrant forum thanks

[vagrant forum]

@spark ingot, read it through the in-game settings.

[lime epoch]

What has been changed ?

[south minnow]

@vagrant forum I bought prime subscription for 1 month....even after 1 month I am getting UC rewards

[brisk knot]

@spring zephyr bhaii, help to give our msg to Tencent..

[vagrant forum]

Read it yourself through the in-game settings, @lime epoch.

[gilded ferry]

@vagrant forumI am from India and i by mistake clicked on ' I AM NOT INDIAN ' now from where i have to change this setting

[brisk knot]

@gilded ferry it's not mistake it's fear of ban ;_:

[night cloak]

thx @Pro Plays#6434 @OP ✓#8289

[vagrant forum]

@gilded ferry, give me a moment.

[gilded ferry]

😂What u say @brisk knot

[brisk knot]

@vagrant forum thus this is rumours ? That pubgm is leaving Tencent company in 2-3 days. And we can see Gameloft or supercell collaboration

[night cloak]

@brisk knot not confirm

[vagrant forum]

Those are just rumors, there hasn't been any official announcement regarding that yet, @brisk knot.

[south minnow]

@vagrant forum I am ready to renew my prime subscription.... But I am not getting that option and getting UC
In future I loose that UC

[brisk knot]

If we can see a collaboration with supercell , so finally no major bugs / no hackers at all / everything will be fine :)

[lime epoch]

How do i figure out what has changed in the privacy policy

[brisk knot]

@lime epoch I have link.. of new policy .

[night cloak]

@brisk knot Please use #chat. And, Supercell is a Tencent company.

[lime epoch]

@brisk knot send

[brisk knot]

@night cloak hope buddy do you help me

[spring void]

You can read them ingame from settings, @lime epoch.

[brisk knot]

@lime epoch can't here idk auto delete..

[night cloak]

Let us know the issue you are facing.

[urban jasper]

Game becomes choppy in lobby when having more than 120 friends? Any solutions?

[lime epoch]

Personal

@brisk knot

[brisk knot]

@lime epoch dm me

[south minnow]

Any one please give Reply to my problem

[white steeple]

@gilded ferry no need to, coz nothing changed big in new privacy policy.....they just mentioned server locations...and rewritten the policy without changing the meaning...😂 😂

[lime epoch]

I know where we can see the privacy policy i want to know what has changed

[brisk knot]

@night cloak can you forward our msg to bring unlink option for this new email?

[night cloak]

@south minnow Aloha! How can I help you?

@brisk knot The unlink feature is being reworked, and won't be available until there's some major changes to it.

[storm willow]

@lime epoch #news you can read the privacy policy.

[brisk knot]

@night cloak so there is possibility to see in 25.0.2 update?

[south minnow]

@night cloak I am getting UC even after expiring my prime subscription
I'm ready to subscribe and not getting that option to subscribe

[night cloak]

@lime epoch https://pubgmobile.proximabeta.com/privacy.html#PI3 the changes can be found here.

@brisk knot Possibility, yes, but not guaranteed.

[brisk knot]

Lol okay..@night cloak

[night cloak]

@south minnow Once you subscribe, you don't have to subscribe again. It will automatically deduct the amount at the end of the subscription period.

[grave mulch]

@night cloak what I can choose in new privacy policy in india(after selecting my account should not be suspended) which did not lead to ban my account

Note: my english is not good
....but please understand that baby English and reply me

[reef fulcrum]

Help I am not able to play every single game I've played today I am killed by a hacker I am tired of reporting I am no longer sure if I am the only one experiencing this is it just me who's been killed by hacker every single game?

[south minnow]

If I don't have enough money at that time @night cloak

[night cloak]

@grave mulch Your account will not be suspended with either of the options.

[storm flume]

Hello, @reef fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

:/

[celest shadow]

❤️, @night cloak

[nimble fern]

Which option should we use in the privacy policy pop up@night cloak

[reef fulcrum]

Is this something wrong with the game why is there so many hackers

[vagrant forum]

@gilded ferry, I'm sorry but I couldn't find any way to change it in case you clicked on that option.

[celest shadow]

Click continue if you are from India, @nimble fern.

[spring zephyr]

@nimble fern If you are from India, then press continue.

[grave mulch]

@night cloak are u sure after selecting any one of those my account will not suspend

[main knoll]

big fan @night cloak 😎

No @grave mulch

[celest shadow]

No, it will not suspend your account, @grave mulch. Do not worry.

[storm flume]

Please read my message above, @reef fulcrum.

[gilded ferry]

@vagrant forum then what will i do now

My privacy is going to China direct

[nimble fern]

@celest shadow This does not lead any type of suspension??

[gilded ferry]

And they will get address and all this is not fare

[main knoll]

Read #news

[grave mulch]

@night cloak bcoz any type of ban in india will lead to suspend my account

[gilded ferry]

I want justice

[upbeat stirrup]

@celest shadow when will the bonus challenge shop get refreshed?

[celest shadow]

Not at all, @nimble fern. Click continue if you are from India. If you are curious, please read #news.

[gritty glade]

What is this?

[sick shale]

@gritty glade check #news

[grave mulch]

That's y so much of fear iam facing ri8 now

[celest shadow]

@upbeat stirrup, no information on that. Please check it daily to see if it refreshes. Thank you.

[main knoll]

guys read #news

[gilded ferry]

Nation want to know how can we change @vagrant forum

[spring zephyr]

And they will get address and all this is not fare
@gilded ferry You can check the Privacy policies, if you have any problem with them, then feel free to uninstall the game.

[main knoll]

It dosent take your address just saying

😅

[reef fulcrum]

@night cloak they are so many if I report I'll spend almost all day doing just that where will I get time to enjoy the game😩

[white steeple]

@dusty breach the fear of Tencent....😂 😂 > What is that
@dusty breach

[main knoll]

Hey @spring zephyr how are you 🙂

[night cloak]

@reef fulcrum What device are you using?

[gilded ferry]

@spring zephyr then why this option came if the privacy is same plz try to understand do something

[night cloak]

@gilded ferry Please read the updated Privacy Policy here: https://pubgmobile.proximabeta.com/privacy.html.

[main knoll]

@gilded ferry read #news

[reef fulcrum]

@night cloak iPad pro

[main knoll]

please

[celest shadow]

Please give #news a read regarding it, @gilded ferry.

[vagrant forum]

@spring zephyr, he clicked on the I am not a user in India option by mistake. Is there any way to revert it?

[night cloak]

@reef fulcrum That is strange. Could you try playing different modes between normal matches?

[white steeple]

It dosent take your address just saying
@main knoll
As of privacy policy.... Tencent will have our social network friends data too(even they are not playing pubgm)... that data includes Id, Nick name, profile picture, etc.,joy joy I think they have almost evey informationjoy joy

😂 😂

[main knoll]

@white steeple you provide address on social media 😂

[grave mulch]

@night cloak bcoz any type of ban in india will lead to suspend my account
That's y so much of fear iam facing ri8 now

[main knoll]

doesn’t sound like a good idea

[vagrant forum]

Please avoid having conversations here if you do not require assistance.

[main knoll]

Sowwy @vagrant forum

[silk oriole]

Hey bro what is this

[vagrant forum]

Move over to a discussion channel : #chat or #pubg-mobile.

[main knoll]

read #news @silk oriole

[night cloak]

@silk oriole #news

@grave mulch Nope. Country ban has nothing to do with bans in-game. Bans in-game are for violating the ToS of the game.

[rich echo]

We have to press continue or I am not a auser in India.
If we press continue will my account get banned??

[main knoll]

Press continue

😁

[reef fulcrum]

@night cloak I enjoy playing classic but it seems like it's impossible to play a single game I am trying to rank up I cannot rank in other mode

[clever lagoon]

I have pressed i am not user of india

[vagrant forum]

@silk oriole, the privacy policy has been updated for the Indian region. Check out #news. If you want to read the new policy you can read it through the in-game settings.

[spring zephyr]

@rich echo If you are from India, press Continue.

[silk oriole]

What happen if i press i am not India user @vagrant forum

[main knoll]

Nothing

[true prairie]

Im back, how to enable extreme mode pls

[main knoll]

Same resukt

[white steeple]

@grave mulch I believe your account won't be suspended..... Tencent won't lose their 100M customers that easily....or they just won't process our data in PRC😂 😂 if they intended

[vagrant forum]

Nothing, but you will be under the older privacy policy, @silk oriole. It would be better if you choose Continue if you are from India.

[gritty glade]

Yesterday Night, Indian government ask to pubg about Indian user Privacy,
So Tencent reply with this step that they have updated privacy policy for specially Indian users. That they do not share Indian users data to china and they save Indian user data as a locally.

[rich echo]

Ok @spring zephyr

[celest shadow]

Please continue your conversations in a discussion channel: #chat, @white steeple. This channel is reserved for PUBG MOBILE related support.

[grave mulch]

@white steeple such a satisfying answer

[clever lagoon]

@celest shadow Sir how can i unlink my facebook account from my account

[night cloak]

Please read the updated Privacy Policy here: https://pubgmobile.proximabeta.com/privacy.html. All the data you share will be stored in India and nowhere else.

[celest shadow]

There is no way to unlink your social media accounts as of now, @clever lagoon. The unlinking feature is not available at the moment.

[clever lagoon]

@celest shadow ohh

Actually i lost my facebook acc and it's logged in with google play games @celest shadow . So i want to link that account in IOS

[night cloak]

@true prairie you were answered multiple times about that, please avoid repeating the same issue.

[white steeple]

@celest shadow Fyi.... suspending/deleting in game account are related to pubgm

[celest shadow]

If you do not have any queries regarding the game, move to a discussion channel, @white steeple.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @clever lagoon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wraith hedge]

Hi. I have linked my Facebook and Twitter to PUBGM. A hacker has access to my Twitter account while I have access to my Facebook account. I have raised an issue in Customer service and they've said they'll look into it and they will update me. They have closed the conversation so I'm wondering where they will update me. In a new conversation or my email id?

[night cloak]

PUBG MOBILE Support Agent:

@night cloak, you will need to respond the support agent that you acknowledge and that you are required to provide him/her with the following:

You will need to confirm if the unauthorised user has linked their social media account to your PUBG MOBILE account. (You can check the unauthorised social media that is linked with your PUBG MOBILE account by clicking on the Settings icon in-game.)
@celest shadow bro need help in this topic

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @wraith hedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[celest shadow]

You could your Twitter account password so that the hacker will no longer has access to it, @wraith hedge.

How may I help you regarding that, @night cloak?

[wraith hedge]

You could your Twitter account password so that the hacker will no longer has access to it, @wraith hedge.
@celest shadow The hacker has complete control over my Twitter account and Twitter support isn't responding so the only option I have is PUBG Mobile support.

[dawn jasper]

plss don't ban pubg

[night cloak]

why msg is deleted ?

[dawn jasper]

In india

[celest shadow]

Unfortunately, you will need to wait till the support agent responds to you, @night cloak. Due to the COVID-19 crisis, the responses will take longer.

[night cloak]

@celest shadow if hacker will ban my id then what i should do😓😓

[dawn jasper]

@celest shadow please don't ban pubg in india

[night cloak]

What's the change in New privacy policy

[celest shadow]

Please avoid using the word "ban" so you don't get automatically muted by the bot, @night cloak. Unfortunately, there is nothing we can do on our end to help with your situation. You are 100% responsible for the safety of your PUBG MOBILE account as well as your social media accounts. Please wait till the support agent gets back to your issue, only they would be able to help.

[night cloak]

Please read the updated Privacy Policy here: https://pubgmobile.proximabeta.com/privacy.html. All the data you share will be stored in India and nowhere else, @night cloak

Anybody help me because a hacker kill me in pubg.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[merry stream]

When was erangle 2.0come

[night cloak]

Now I did not use that word, yet muted

[storm flume]

We currently do not have a specific release date for the upcoming update, @merry stream. Once we do, we will publish further information in #news.

[celest shadow]

@night cloak, the message you quoted has the word in it.

[night cloak]

@celest shadow oh srry

@night cloak like what kinda information?

You'll get it once you read that

#news

[wraith hedge]

Hi @celest shadow . I've raised a support complaint. The support user has said they'll contact me once they have completed the investigation but have closed the ticket. So, my only query is will they open the ticket themselves and contact me or is there some other method they will use?

[storm willow]

@wraith hedge if the support conversation is closed without a response, you need to re open a new session.

[celest shadow]

That's correct, you will need to open a new support ticket and await for a support agent to respond to you again, @wraith hedge. Remember to provide a detailed description of your issue.

[wraith hedge]

Sure. Thank you

[peak gale]

PUBG ban in India

[night cloak]

@Rare

[tropic birch]

Any help regarding my issue, My region locked to europe and can't be changed while i'm from outside europe

[noble ether]

What's this new privacy for indians

[celest shadow]

@tropic birch, is it on cooldown?

[exotic cedar]

@spring zephyr why we facing ping issue in nepal, it can reach 88 sometimes while most of the time 600+, facing this issue since yesterday, i already contacted to my ISP and they said they dont have anything to do with PUBGM servers

[celest shadow]

Please provide me with a screenshot of your issue, @tropic birch.

[tropic birch]

@tropic birch, is it on cooldown?
@celest shadow no it's not showing an option to change the region

[noble ether]

@celest shadow answer

[celest shadow]

Please read #news,@noble ether.

[night cloak]

#cheater-reports

No permission for me

Please help me

[celest shadow]

The #cheater-reports channel will open once the remaining reports have been examined completely, @night cloak. You will be notified when it is opened again.

[noble ether]

@celest shadow what's the new privacy policy that is changed I want to know & it's not written on pubg news

[celest shadow]

Please read the updated policy here, @noble ether:

https://pubgmobile.proximabeta.com/privacy.html#PI3

All the data that you share will be stored in India and nowhere else.

[hollow turret]

The flag glitch is'nt repaired yet

Is there is any support about it

[celest shadow]

Which one are you referring to and could you provide me a screenshot of it, @hollow turret?

[opal prism]

The Friend List glitch is not repaired

[hollow turret]

Opponent in game @celest shadow

[celest shadow]

We are aware of the issue, @opal prism. It should be fixed in the next update.

[hollow turret]

Doesn't have a flag

[celest shadow]

The new kill feed is intended to be that way and it is not a bug or glitch, @hollow turret. Be advised.

[hollow turret]

Can't be back to the old style

[celest shadow]

You may send your feedback into #old, @hollow turret.

[fluid creek]

@storm flume Please Banned the Esp Hacker in Fpp ASIA serve... EVER Match I faced Esp player...who know our location

[storm flume]

Hello, @fluid creek!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tropic birch]

@celest shadow no it's not showing an option to change the region
@tropic birch

[modest elk]

last match a cheater killed our squad with in 5 secs and said report me *****. he has 9.8 new KD in the ace tir. so reporting cheaters in the game just a joke .

[final dirge]

I can't login , I'm from india 😢

[urban jasper]

@modest elk it is. Never worker

[final dirge]

User Policy changed for india

[urban jasper]

*Worked

[celest shadow]

If you do not have this option in the game, please send a detailed report to #old, @tropic birch.

[urban jasper]

@modest elk > last match a cheater killed our squad with in 5 secs and said report me *****. he has 9.8 new KD in the ace tir. so reporting cheaters in the game just a joke .
@modest elk why do you assume"he" not she?🤣

[copper kernel]

@celest shadow i misclicked on not from India

Any change I can revert back and click continue?

[tropic birch]

If you do not have this option in the game, please send a detailed report to #old, @tropic birch.
@celest shadow what kind of details needed ?

[copper kernel]

Need help asap plz

[exotic cedar]

@celest shadow why we facing ping issue here in nepal since yesterday ??

[celest shadow]

@final dirge, please click "Continue" if you are from India. Read #news for more information and the new updated privacy policy here: https://pubgmobile.proximabeta.com/privacy.html

If you have experienced higher ping than usual , please submit this survey to help us easier look into the matter, @exotic cedar:

https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[night cloak]

How I can report in #cheater-reports

[analog dagger]

How I get #content option to send massage @everyone

[celest shadow]

@tropic birch, your device model, PUBG MOBILE ID and your region and a brief description of your issue.

[heavy vortex]

@night cloak u need to be above level 10 and u can report when it opens

[celest shadow]

No information on that yet, @copper kernel. Let me get back to you once I have more information on it.

[tropic birch]

@tropic birch, your device model, PUBG MOBILE ID and your region and a brief description of your issue.
@celest shadow how can i get my current region ? is it the same as my country flag?

[young loom]

Hello
If my Facebook account is compromised and I can log in to my PUBG account, what should I do?

[night cloak]

@heavy vortex ook

!rank

[storm flume]

This command is disabled in this channel, @night cloak. Please execute the command in #481204134859505684 instead.

[copper kernel]

@celest shadow please do

[celest shadow]

Please fill in this form, @analog dagger:

http://bit.ly/2GQyoJz

@tropic birch, where ever you physically are currently.

[urban jasper]

Why flags are not showing in kill feed?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @young loom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Can u change ump45 back to ump9

[celest shadow]

It is intended to be that way, @urban jasper. It is not a bug or glitch whatsoever.

[urban jasper]

@night cloak Nah

[celest shadow]

Please send a feedback report in #old, @night cloak.

[night cloak]

Okay

[copper kernel]

@celest shadow in what section privacy policy changed? Please can you provide a certain area of change?

[urban jasper]

It is intended to be that way, @urban jasper. It is not a bug or glitch whatsoever.
@celest shadow Why?

[grim forum]

Can u fix this when u shoot and then u stop shooting it carry on shooting when I’m not touching anything

[heavy vortex]

@copper kernel Read under Your Country heading.

[tropic birch]

@tropic birch, where ever you physically are currently.
@celest shadow I have post it now, any idea how to fix it as there's on going event in my region that i don't want to miss out

[grim forum]

When I’m playing scrims or something it make me I want to quit because it reveal my location

[copper kernel]

@heavy vortex okay

[night cloak]

@grim forum do a screen recording and post it in #old

[grim forum]

Ok

[unkempt eagle]

Pubg India me ban ho gaya 😭😭😭

[night cloak]

@unkempt eagle no and use English

[agile thorn]

U guys said pubg banned in nepal but my friends are still playing

[urban jasper]

Where is the channel to report cheaters

[storm flume]

Hello, @urban jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[grim forum]

#cheater-reports

[mossy beacon]

Pubgmobile has going to ba* in India

[unkempt eagle]

How I can get free uc in pubg

[night cloak]

spend money

Please wait patiently for more information to be announced on our Indian social media and community channels,@mossy beacon .

[opal prism]

@unkempt eagle u can use money

[unkempt eagle]

No I am very poor

[urban jasper]

#cheater-reports
@grim forum the channel is not showing in the left hand list?

[unkempt eagle]

Can any one gift me some uc plzzz

[night cloak]

Hello, I want to unlink the social media account for my account because I no longer have access to the social media account

@unkempt eagle no

[celest shadow]

No begging here, @night cloak.

[urban jasper]

@night cloak you cannot

[night cloak]

@night cloak The unlinking feature is disabled atm

[analog dagger]

@celest shadow brother you give me a link but it's don't working for #content

[polar marsh]

@exotic cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

But I need it because an anonymous person has accessed my account

[celest shadow]

@celest shadow in what section privacy policy changed? Please can you provide a certain area of change?
@copper kernel, it would be best if you read through the entire privacy policy changes so you don't miss out on anything.

@celest shadow Why?
@urban jasper, that is how the developers wanted it to be. If you are not satisfied with it, please send a feedback in #old.

@celest shadow I have post it now, any idea how to fix it as there's on going event in my region that i don't want to miss out
@tropic birch, unfortunately no. You will need to stick to the events in the region you are at currently.

[young loom]

@storm flume I did not understand if anyone spoke Arabic for clarification

[tropic birch]

@tropic birch It is not available in the EEA region.
@night cloak what's the EFA region ?

[celest shadow]

@analog dagger, you will need to apply for it. You will be contacted if you are selected.

[analog dagger]

@celest shadow how I apply please help

[tropic birch]

@copper kernel, it would be best if you read through the entire privacy policy changes so you don't miss out on anything.

@urban jasper, that is how the developers wanted it to be. If you are not satisfied with it, please send a feedback in #old.

@tropic birch, unfortunately no. You will need to stick to the events in the region you are at currently.
@celest shadow i'm not located in EFA region

[night cloak]

@celest shadow But I need it because an anonymous person has accessed my account

European regions @tropic birch