questions

[spring void]

@solemn oxide are you on android?

[snow sky]

Your customer support is crap

[solemn oxide]

@spring void yep

[storm flume]

Please refer to subpoint 4.13 in #faq for further information, @solemn oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solemn oxide]

I have doubt

In this

[snow sky]

How can the hacker login to my account, even after I recover my Facebook account and enabled 2FA on it

[solemn oxide]

Any video tutorial

[snow sky]

Your customer support sucks

[scenic sentinel]

Pubg getting ban in India soon sad😖 😭😭

[snow sky]

It’s better it gets banned

Market down

[polar marsh]

@reef turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[snow sky]

No security, no privacy.

Fix my problem, then I wouldn’t have downloaded this discord app also

[scenic sentinel]

@snow sky I spent money on it. Purchased royal pass from season 10. All waste😩☹️

[snow sky]

And then when we say, they make the chat read only

[storm willow]

Have discussions in #chat

[snow sky]

Fix my problem

I shouldn’t be here

[storm flume]

You can contact the customer service via the game settings, @snow sky. Refer to subpoint 5.3 in #faq for further instructions.

[storm willow]

We are not tencent employees, all account related issues are handled by ingame customer support.

[snow sky]

You are not paying me, I am paying you. So don’t tell me to behave

We are not tencent employees, all account related issues are handled by ingame customer support.
@storm willow then you guys only here for condolences?

[solemn oxide]

I have already downloaded the map so why I need to waste data again

[storm willow]

Read read #735483472432594994 and follow that. @snow sky

[solemn oxide]

Can i give you video evidence @storm willow

[snow sky]

I don’t see you guys solving a solution here

[storm willow]

@solemn oxide try repairing your app.

[solemn oxide]

I did man

[storm willow]

@snow sky We provide only basic help and guidance for the community.

[snow sky]

Making an account is not that difficult

[polar marsh]

@cursive olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow sky]

Don’t threaten me, see my anti-pubg posts on my social media. BanPUBG

[storm willow]

Okay. Good luck

[tawdry finch]

This not yet solved, this year you guys will fix it ?

[night cloak]

@tawdry finch post in #old

[glacial beacon]

What's the use of 180mb update

[night cloak]

fix auto matching system

everytime i turn it off

it still gets me teammates

[tawdry finch]

@tawdry finch post in #old
@night cloak Already been a month, these guys are useless

[night cloak]

what kind of broken system is this

[solemn oxide]

Need help

Restart won't fix

[night cloak]

@solemn oxide are u tried repair on the login screen?

[solemn oxide]

Yep

I did

[fringe gorge]

Anyone Can You Explain me

Really Pubg mobile ban in india?

[glacial beacon]

@storm flume what's the use of 180mb update in playstore

[tawdry finch]

Heard rumours though, it should be

[night cloak]

Will it available in play store?

Because some player receiving from in game!
While some player getting update in play store (2gb approximately)

Still no update here

\

[crystal lynx]

uh i got a problem with the social avatar

[night cloak]

same

[crystal lynx]

i linked my fb yday but still cant choose it

[spring void]

@night cloak it is not 2gb, it is almost 190 mb. It nay show 2gb due to play store's bug.

@crystal lynx is facebook your primary linked account?

[spiral remnant]

@spring void but still now i didn’t get any update

[crystal lynx]

no, logged on with ipad id

[spring void]

@spiral remnant what region are you from?

[spiral remnant]

Asia, Bangladesh

[spring void]

The update was mostly limited to Indian users.

[crystal lynx]

so, i cant get it on this account?

[spring void]

@crystal lynx it takes the image from your primary account. If your primary account is facebook it will take some hours to change.

[crystal lynx]

but what if its not?

[solemn oxide]

I have repaired the client

[polar marsh]

@formal crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn oxide]

But still problem coming

Now what should i do

[spring void]

Then it will take image form the primary account @crystal lynx

[solemn oxide]

I have repaired client but still

@spring void

[crystal lynx]

delete and re download the game ig

[spring void]

@solemn oxide check #faq 4.12

[solemn oxide]

delete and re download the game ig
@crystal lynx

Yeah but my controls will be Changed?

[crystal lynx]

@spring void i dont think you can put image in the ipad id, also is there a way to unlink?

[solemn oxide]

After installing the game my controls will be changed

[crystal lynx]

@solemn oxide uh dont know

[solemn oxide]

?

[night cloak]

@crystal lynx unlink is disabled for now wait till it returns

[crystal lynx]

oh, for long?

[summer bolt]

Whant to talk with a Moderators speak French please

[night cloak]

again

wtf

wrong with this game server

everyone ping 900

in all chat

everyone saying their ping 900

[short eagle]

@summer bolt join the french sever in #735483472432594994

@night cloak fill this form out
https://www.surveygizmo.com/s3/5735834/PUBG-MOBILE-Server-Ping-Issues-Collection

[magic trail]

@night cloak same

[neat bronze]

Today I purchased prime subscription if I cancel the subscription will I get the refund

[twin pagoda]

Hello pro plays

@spring void hello

@spring void hellllllooooo

[night cloak]

After installing the game my controls will be changed
No @solemn oxide

[midnight wasp]

Hi

As you know the game is banned in Pakistan so I used VPN to play the game and my ID is banned for 2 months. Is there any solution for it.

I have purchased the royal pass also. Plz if you can provide any assistance on it.

[night cloak]

everyone ping 900

<@&481161015728406538> <@&639889499718942720> 🙂 my ping issue

I lost -50

🙂

[lime juniper]

Only for Indian players, @night cloak.

[night cloak]

My internet issue🙂

this is the 2nd time

3 matches 2 times this

[lime juniper]

What is your numeric in-game user identification, @night cloak and @night cloak?

[night cloak]

game id?

[lime juniper]

Yes.

[night cloak]

how to submit this?

[night cloak]

i closed pubg when i open again i will send

[night cloak]

i lost -50

[lime juniper]

Please check that and send it here.

[night cloak]

so annoyinh

900 ping

1st time cant move

somehow landed

[midnight wasp]

#questions As you know the game is banned in Pakistan so I used VPN to play the game and my ID is banned for 2 months. Is there any solution for it.

#questions I have purchased the royal pass also. Plz if you can provide any assistance on it.

[night cloak]

@lime juniper 190 mb update is globally or not, I didn’t get it yet on my iphone

[lime juniper]

For Indian players only.

[night cloak]

Why only indian players ?

@lime juniper

[midnight wasp]

@lime juniper can you please update on it.... #questions As you know the game is banned in Pakistan so I used VPN to play the game and my ID is banned for 2 months. Is there any solution for it.
#questions I have purchased the royal pass also. Plz if you can provide any assistance on it.

[lime juniper]

Optimization purposes.

[polar marsh]

@midnight wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[molten moon]

I want to report some hacker

[dawn jasper]

Is pubg mobile going to ban in india ??? Pls tell me 😭😭😭😭

[storm flume]

Hello, @molten moon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[arctic trench]

Can u guys check the Asian Solo Rank toppers for this season, most of them r hackers n have their WhatsApp number shown for Paid Push. When r u going to ban them? They r ruining the game.

[molten moon]

I just met someone like that @arctic trench

[night cloak]

@arctic trench they’re being banned

I’m with you fully but tencent are very slow doing what they do

Is pubg mobile going to ban in india ??? Pls tell me 😭😭😭😭
@dawn jasper
Nothing offical yet so we cannot say

[arctic trench]

@molten moon I have been trying to report them in cheater section but that is always closed. N the link they give us to report cheaters wants us to upload the video on some other platform n out the link there. I got some videos n screenshots but their is no option in the Discord PUBG server to upload them here.
Cheater a r easily searchable in Ranking, yet they don't ban them.

[night cloak]

Do you need help with something you can talk about this in #questions

[sand path]

#pubg-mobile **

[storm flume]

Hello, @arctic trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wild zephyr]

Hi

[bronze maple]

Iam facing login issue how to solve please help me

[wild zephyr]

My account bug has been deleted. I do not know what to do. Do you know a solution?

[bronze maple]

Please help me

Login issue

[wild zephyr]

no help me ☹️

[night cloak]

Iam facing login issue how to solve please help me
@bronze maple
Alittle more detail on your issue please

[tired fractal]

help 😅

[polar marsh]

@royal vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild zephyr]

My account bug has been deleted. I do not know what to do. Do you know a solution?

[night cloak]

Check your network

@wild zephyr Bug. has been deleted ?

[wild zephyr]

All houses die in between

[night cloak]

@wild zephyr please wait for staff not sure what you’re trying to say sorry

[bronze maple]

@night cloak Network good. No issues with second device with same network

[night cloak]

Have you tried restarting your device

Reinstalling the game

[wild zephyr]

I play with Game Loop, then I stepped in, but it was not installed from the beginning

☹️

[bronze maple]

But my main device facing that type of problem after update

[wild zephyr]

plase

[night cloak]

@wild zephyr game loop is what ?

[wild zephyr]

@wild zephyr game loop is what ?
@night cloak what ?

[night cloak]

That’s for emulator ?

[wild zephyr]

yes

[bronze maple]

@night cloak Yes I reinstall game 3 times and as well as two times I restart the game

[wild zephyr]

That’s for emulator ?
@night cloak yes

[tired fractal]

help

[night cloak]

Okay go to #481204134859505684 and type .emulator to gain access to emulator support

[untold maple]

Why fpp duo wikendi why don't you find

[night cloak]

help
@tired fractal it’s a big type it in #old

Thank you

[untold maple]

fpp duo wikendi why don't you find????

[night cloak]

Please don’t spam

Don’t find what ?

[wild zephyr]

Haji

[wild zephyr]

Haji

[untold maple]

Bro fpp duo wikendi not found

[bronze maple]

Where is this section

[night cloak]

Bro fpp duo wikendi not found
@untold maple

If you’re talking about finding a match it’s because fpp has limited players

[wild zephyr]

@lime juniper @elfin canopy @bold siren plase may help

[night cloak]

@wild zephyr please don’t spam my dms

[wild zephyr]

helpppppppppp me

[night cloak]

Nor mass mention staff

Okay go to #481204134859505684 and type .emulator to gain access to emulator support
@wild zephyr

[elfin canopy]

What is it,@wild zephyr?

[night cloak]

I told you what to do

[wild zephyr]

What is it,@wild zephyr?
@elfin canopy
I have a bug in my account, I do not know what to do with the houses I do not know

[elfin canopy]

Do you play on Emulator,@wild zephyr?

[night cloak]

They said they use gameloop I googled it and it says it’s emulator 😂🤷🏽‍♀️

[wild zephyr]

Do you play on Emulator,@wild zephyr?
@elfin canopy game Loop . tencent game budy

[bronze maple]

@night cloak where is invalid channel section

@night cloak where is this section

[night cloak]

Not here ?

That’s a different server from my understanding

[bronze maple]

Do you know about this server

[ornate plover]

Have an update for bulging simulator

Guys

[night cloak]

Do you know about this server
@bronze maple no I do not

[faint raven]

Hello I need help

[night cloak]

Hello I need help
@faint raven
State your issue please

[balmy coral]

@bronze maple the character id

[bronze maple]

@balmy coral sir Character I'd Is ETRxVIPER

[balmy coral]

thats ign not character id and also kindly check your DM

[faint raven]

So many people spamming on pubg m world chat with fake link

[night cloak]

@faint raven don’t click them please

[faint raven]

My friend click this link and his account get hacked by someone

[night cloak]

Yes don’t click them

Free UC is to good to be true

[faint raven]

How can I get my friend account back

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @faint raven. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[faint raven]

Can u please tell me how to get pubg mobile partner tittle 👍

[storm flume]

Please refer to this channel's pinned messages for further information, @faint raven:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[faint raven]

@night cloak ty for help

[bronze maple]

@balmy coral sir Character I'd is 5180516106

[night cloak]

That’s all pig-e

[balmy coral]

@bronze maple yes i got that thank you

[night cloak]

Your welcome on s/he’s behalf

[balmy coral]

Can u please tell me how to get pubg mobile partner tittle 👍
@faint raven The "PUBG Partner" title is not something one can apply for. The PUBG MOBILE community team decides which moderators and content creators are eligible for this title after their continuous contribution to the community. We do not give it to players who ask for it.

[raw edge]

Hlo guyz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @raw edge. Remember to read through #faq before asking questions in the support channels.

[faint raven]

@balmy coral
Em also a content creator on instagram with over 2 million followers
U can check my ig @,shah_altamash_20

[raw edge]

Next beta registration Will come or not

[hollow peak]

My account was penalized in vain. It's just that my internet was weak, when I killed the bot, the login screen returned me and who punished me on 02.08.2020. Earlier, he was sentenced to the same day. I demand that this injustice be resolved as soon as possible! Player id: 5502421738 Player name: edik570

[short eagle]

@hollow peak u got banned?

[fresh spade]

Hi.. I have an issue with voice chat. In game sounds works fine. But chat feature isn't working after the recent update. My Team mates can't hear me and I can't hear them. Also not able to download the maps. Pls help

[hollow peak]

My account was penalized in vain. It's just that my internet was weak, when I killed the bot, the login screen returned me and who punished me on 02.08.2020. Earlier, he was sentenced to the same day. I demand that this injustice be resolved as soon as possible! Player id: 5502421738 Player name: edik570

[polar marsh]

@hollow peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred frigate]

Change country/region option is not showing

[finite flare]

https://youtu.be/do4KCkFEW0M

[steel wing]

Microphone isnt working

@lime juniper ? Any assistance?
Sorry for tag

[main flame]

@finite flare I have ran into them on the new map also. I sent video many times to pubg and I have reported the players every day for 2 weeks. Nothing is done about it because pubg does not care

[steel wing]

@main flame it has more hackers in Duo tpp Livik than any other way

Hackers in every single game

Just try

@bold siren ?

[outer lynx]

Lol

[steel wing]

Microphone isnt working

@elfin canopy

😒

[vivid merlin]

@steel wing > #old

[steel wing]

Not the right channel @vivid merlin

I need a proper answer

My mic worked in the morning

I have gaming headphones

When I unplug them mic works

When I plug them back it doesnt

I need an instant asnwer

[worthy cliff]

Pubgm is banned in India soon that is real or fake

[gilded tendon]

Hi everyone, i need help guys

[outer heron]

SLAW

Kurdi tedaya

[worthy cliff]

Any helpers here

[bold shore]

Guys i need to recover my acc from facebook can anybody help

[gilded tendon]

@vivid merlin i have a question , if you can help me!!

[night cloak]

When I plug them back it doesnt
@steel wing
It’s either your headset or a big as to why lazy directed you to #old

@gilded tendon what’s your question

[bold shore]

Guys i need to recover my acc from facebook can anybody help

[night cloak]

Guys i need to recover my acc from facebook can anybody help
@bold shore
Was it stolen ?

Don’t spam

[bold shore]

No it has been disabled

[gilded tendon]

@night cloak you are not even a support , how you can ?

[night cloak]

Your Facebook has been banned ?

[bold shore]

Yes

[night cloak]

@night cloak you are not even a support , how you can ?
@gilded tendon

Saying I need help doesn’t give staff anything to help you with state your issue

Yes
@bold shore you’d need to contact in game support about that

[bold shore]

I contacted them and they told me that i should open my facebook acc

[gilded tendon]

@night cloak thank you bro , i appreciate that ❤️ , i want just to change my account from vietnamesse version to the global , have you ever heard about that ?

[night cloak]

Please refer to subpoint 2.8 in #faq for further information, @bold shore . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

@gilded tendon staff will be with you 👍

[vivid merlin]

@gilded tendon Yes?

[night cloak]

Stop that music at the tents

Worest game play ever

#old @night cloak

[vivid merlin]

@bold shore Was the media account hacked?

[night cloak]

His Facebook was banned

[bold shore]

@vivid merlin no my facebook has been banned

@vivid merlin can you help me??

[night cloak]

You said you contacted in game support ?

[bold shore]

Yes

[night cloak]

And did they say anything ?

[vivid merlin]

Unfortunately PUBGM is unable to assist in retrieving the account back, the only way is to contact facebook customer service, @bold shore.

[gilded tendon]

@vivid merlin thank's, i have an account in vietnamesse version, i want to change it to global, can they change my account from vietnamesse to global version ?

[vivid merlin]

Unfortunately no, @gilded tendon. Due to some laws it cant be transferred back.

[bold shore]

I contacted them and they told me that they can't do for me anything without my facebook acc and i contacted my facebook acc and they told me that they can't recover it

[night cloak]

Then your account can’t be retrieved

[polar marsh]

@restive heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bold shore]

No pubg didn't suspend my acc but facebook

[vivid merlin]

Please patiently wait for an announcement to be announced on PUBGM India social media's, @worthy cliff.

We unfortunately cannot help, @bold shore.

[night cloak]

No pubg didn't suspend my acc but facebook
@bold shore
That’s a Facebook issue and if they can’t help you nor can we

[polar marsh]

@fleet stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy carbon]

Please help me, I have hacked my account and my Twitter account has been linked, I have nothing to do with it and I want to cancel the link for my Buggy account 💔

[night cloak]

Please help me, I have hacked my account and my Twitter account has been linked, I have nothing to do with it and I want to cancel the link for my Buggy account 💔
@edgy carbon

Contact in game support

[edgy carbon]

How do?

I do not know anything

Help?

[night cloak]

@vivid merlin

[vivid merlin]

@edgy carbon Please contact in-game support, this server is unable to assist with account related issues.

[night cloak]

@vivid merlin they don’t know how

[storm flume]

You can contact the customer service via the game settings, @edgy carbon. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

#cheater-reports

Wrong channel @polar spruce please remove your message

[edgy carbon]

@vivid merlin I cannot enter the game because he linked his account

[polar spruce]

Ammmm ok ok

[vivid merlin]

Has you unlinked you? @edgy carbon

@polar spruce > #pmco

[edgy carbon]

@vivid merlin There are no two accounts linked to me, one to me, and I want to unlink it

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @edgy carbon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[edgy carbon]

@vivid merlin
I have any evidence that you want to indicate is my account

[night cloak]

We can’t help you

You need to contact in game support

Try making another account to contact them about your issue

[edgy carbon]

Please help me I have paid my money with it

[night cloak]

@edgy carbon we have told you several times what to do now please follow our instructions

[edgy carbon]

@night cloak Sorry for the inconvenience, but I am very confused

[night cloak]

contact in game support here ill provide screenshots

Down bottom right

Is a settings button

[steel wing]

@night cloak I wont get a respons if I write at feadback bugg I need an instant respons my man

I cant play without headset or without speaking with my friends

Response*

[night cloak]

We can’t do anything

Click this button @edgy carbon

Then click customer service down bottom left

[vivid merlin]

@steel wing The community team goes through #old daily, they dont usually respond. You can contact in-game support for further questions.

[night cloak]

And follow the steps within customer service

[edgy carbon]

@night cloak
He told me that you cannot remove the other account

[night cloak]

If they cannot help you nor can we sorry

[edgy carbon]

😫

[obtuse moat]

Hell

Hello

[night cloak]

do you need support?

Omg i cant believe this

again

ping 900

nice pubg

hackers are better than this high ping

[obtuse moat]

I linked my e-mail account and phone number, but the e-mail I want to change my password and I did not find a verification code message. Please help me, I never had a verification code

[night cloak]

why pubg cant fix this?

900 ping all server

im so tired of this

[polar marsh]

@radiant mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Possibly your connection @night cloak

[devout merlin]

Hello can u help me @night cloak

[night cloak]

I can try 🙂

[shell tapir]

Server disconected 898 ms people no die

[night cloak]

I linked my e-mail account and phone number, but the e-mail I want to change my password and I did not find a verification code message. Please help me, I never had a verification code
@obtuse moat a member of staff will be with you shortly

[devout merlin]

My friend cant play matches after the update

[night cloak]

Server disconected 898 ms people no die
@shell tapir yes

its not my connection

cant you understand?

[shell tapir]

Yes its server

[night cloak]

i cant believe pubg

so

damn

Which server ?

Mine are all fine

eu

[shell tapir]

Europe now

[night cloak]

its in game

when you enter game

ping 900

evberyone

[devout merlin]

@night cloak my friend cant play matches

[night cloak]

100 players

[night cloak]

we in same math?

match

😂

@devout merlin what does the game say ?

[shell tapir]

I dont know hahah

[night cloak]

you play eu?

[obtuse moat]

Well I wait for the employee

[shell tapir]

But people killing people with fist only

[night cloak]

That’s eu ping and I’m in New Zealand .....

its better to die from a hacker

So that pings normal for me

bro

are you dumb?

No

lol everyone dying outside zone

3 squads

😂

Okay then go to the right channel and report it #old stop coming here

this is pubm support

and i need help

Support

We can’t help with a bug

this is the 3rd time

It’s the server

this happened

Ye I know I’ve seen you plenty of times today

its pubg responsible

Please report it in #old

@vivid merlin

[vivid merlin]

Yes? @night cloak

[night cloak]

I screenshotted and they have access to audit log @night cloak

[vivid merlin]

Don't bypass the chat filter, @night cloak.

[night cloak]

lol

you are better than real mods

Don't bypass the chat filter, @night cloak.
@vivid merlin srry

Far from it

im mad

Please move to another channel @night cloak

[obtuse moat]

When does the employee come?

[night cloak]

#pubg-mobile or #old

Please move to another channel @night cloak
@night cloak i dont do what you say

They’re here now @obtuse moat

#pubg-mobile or #old
@night cloak go be a mod lol

teacher

Lol

[vivid merlin]

We aren't pubg support, @night cloak. We only can help provide some assistance and answers. You can either report it in #old or in-game.

[night cloak]

We aren't pubg support, @night cloak. We only can help provide some assistance and answers. You can either report it in #old or in-game.
@vivid merlin i did

Read #735483472432594994 while your at it

[vivid merlin]

If you don't need anymore help please move to a discussion channel.

[night cloak]

this is the 3rd time

[obtuse moat]

I linked my e-mail account and phone number, but the e-mail I want to change my password and I did not find a verification code message. Please help me, I never had a verification code

[night cloak]

so annothing

I linked my e-mail account and phone number, but the e-mail I want to change my password and I did not find a verification code message. Please help me, I never had a verification code
@vivid merlin

[night cloak]

For @obtuse moat

If you don't need anymore help please move to a discussion channel.
@vivid merlin i need help

[vivid merlin]

@night cloak With?

[night cloak]

with my points

i lost almost -100

[vivid merlin]

Contact in-game customer service.

[night cloak]

will they give points?

[vivid merlin]

I do not know, but we cannot help you here with that.

[obtuse moat]

Im?

[vivid merlin]

@obtuse moat Check your spam folder in your email to see if there is a verification code.

[night cloak]

hckers are better than this

@night cloak move on

[vivid merlin]

Please move to a discussion channel if you dont need anymore help.

[fathom plover]

I can't be banned using Omelet Arcade app while playing pubg right?

[night cloak]

No

[fathom plover]

Alright 👍

[obtuse moat]

Help meThere are no messages you have seen now

[night cloak]

👍

[vivid merlin]

Aslong as it doesnt modify or config the in-game files you are fine.

[night cloak]

Just a streaming app

[vivid merlin]

@obtuse moat Have you checked your emails for a verification code?

[obtuse moat]

Yes, no message came

[vivid merlin]

Wait a little bit then try again, If that doesnt work you can also try to contact in-game customer for a verification code,@obtuse moat.

[obtuse moat]

That dosent work

I am concerned about this problem here, someone who opens the account through the mail

There is no section in the client inside a game specialized in the mail, so what can I do?

[polar marsh]

@stable sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired fractal]

i did everything for weapon master but didn't get title?

[wheat dove]

@tired fractal the tier?

[tired fractal]

diamond 1

[wheat dove]

Bruh

Wait did the whole team die/win?

[tired fractal]

none of us died and we won

[foggy wolf]

this is solo match...Eu server...they use ESP and all and not getting banned

[wheat dove]

Well if the match ended and you didnot get the title. Maybe you made a mistake or its a system mistake

[tired fractal]

anything i can do?

[wheat dove]

Yes if you have prove of you doing it.

Wait did you change the server?? @tired fractal

[tired fractal]

nope

[wheat dove]

Then idk man if you have prove its the only way

[summer pumice]

After changing settings in game or in lobby I'm not able to come back to lobby or game ??why ????

[grizzled laurel]

Hi, anyone here ?

[wheat dove]

@grizzled laurel yes

[grizzled laurel]

I have a question

[wheat dove]

Go on

[grizzled laurel]

Are some upgradable skins seasonal?

Like the fool m416

[summer pumice]

@wheat dove answer to my question

[wheat dove]

@grizzled laurel uh no

[grizzled laurel]

@summer pumice just click on the setting and down there u click on lobby

[wheat dove]

Its rondom

[grizzled laurel]

@grizzled laurel uh no
@wheat dove but did not the fool skin came back once after 1st release

[wheat dove]

Yes it came back. But its rondom like it can come back next season or next year or never.

[grizzled laurel]

Aha i see ty

[night cloak]

How do I prevent the play store from redownloading the whole game when updating.

Is there any fix or trick.

[grizzled laurel]

Hmm i dont understand

[wheat dove]

@night cloak?

[grizzled laurel]

U mean when u update the game from play store, it does download the game like u never downloaded it?

[summer pumice]

@grizzled laurel while i came on setting I'm not able to back i have to restart my game

[night cloak]

Whenever I update the game it shows 190mb but keeps on downloading untill it downloads approx 2gb

[wheat dove]

Uh the updates are 1-2 giga bytes sometimes

[night cloak]

@grizzled laurel yeah

[summer pumice]

This problem were not before but after update I'm facing

[night cloak]

@wheat dove the latest one isnt. Its around 200mb

[wheat dove]

@night cloak uh it was 1.9 giga

[grizzled laurel]

@grizzled laurel while i came on setting I'm not able to back i have to restart my game
@summer pumice when u click on the setting it takes u to controls directly ? Not to the basics right?

[night cloak]

Bruh I am talking about the bug fix

[summer pumice]

@grizzled laurel yes

[wheat dove]

@night cloak yes.

[night cloak]

I know that 19.0 is 1.9gb

[grizzled laurel]

@grizzled laurel yeah
@night cloak randomly the download is around 1.9 gigas so its normal

[wheat dove]

Ok whats the actual problem that you are facing

[night cloak]

Are you kidding me aziz

[grizzled laurel]

No lol

[wild dirge]

When the unlink features will be available again?

[grizzled laurel]

Each update around 1.9 g for androids

[night cloak]

How is it normal if the update is 200mb and the downloaded package is 2gb

[wheat dove]

@wild dirge uh probably next update

[grizzled laurel]

Aha now u are more clear

[wheat dove]

@night cloak lol

[grizzled laurel]

I thought that happened to u at normal updates

I will check it for u now

Cuz its weird

[wheat dove]

No answer to that

Its your device probably

[night cloak]

It ain't helping lmao.

[grizzled laurel]

@summer pumice log out and repeair the game might work for u

[wheat dove]

Lol

[grizzled laurel]

From the main log screen at right side second option

[night cloak]

I am pretty sure my device is fine coz it never happened to me before.

It happened after updating to 19.0

Even after I updated the game to 19.0 it still showed update button and on tapping it nothing happened so I let it be.

[summer pumice]

@grizzled laurel oh i know that i have done repair many times

But it doesn't work

[night cloak]

And now it keeps downloading beyond limit.

[wheat dove]

???

[wild dirge]

I need sure answer please with date
When the unlink features will be available again?

[night cloak]

In-game bugs weren't enough so Tencent decided to infect play store too. Nice work there.

[wheat dove]

@wild dirge uh we dont know

[grizzled laurel]

Renu just one question again, when u click on the setting does it takes u to controls? Or general settings

[wheat dove]

@night cloak uh?

[summer pumice]

When i go to the settings there is option which is control'@grizzled laurel

[polar marsh]

@gray sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled laurel]

If i were u i would clear the game cache memory

[acoustic lodge]

If a hacker stole my Facebook account and I can’t login back to pubg can i still recover my acc?

[night cloak]

Nooe

[summer pumice]

@grizzled laurel look

[grizzled laurel]

Rip ur acc

Renu clear the cache

[acoustic lodge]

Soo its gone for good?

[grizzled laurel]

Log again

Im sorry but yes

[summer pumice]

Ok @grizzled laurel

[acoustic lodge]

I spent alot on that account

He doesn’t even use it😓😓

[grizzled laurel]

Did u invest much money on it?

[acoustic lodge]

Yes i did

I really want it back

[grizzled laurel]

Oof

Did u try to recover fb acc

Or did u link ur acc on another way of links like mail twitter ...etc

[acoustic lodge]

I did but Facebook is not giving me back

[grizzled laurel]

Mostly he changed the info

[acoustic lodge]

I only have the gmail thats all

[grizzled laurel]

But i guess even ur gmail wont log

If he changed the mail

[acoustic lodge]

Sigh

[grizzled laurel]

Rip

[acoustic lodge]

And it can’t recover by ID?

[grizzled laurel]

Nah

[acoustic lodge]

Omg ok thanks

[grizzled laurel]

Np, u know life is about lessons we learn from

But life goes on, you wont stop cuz u lost an account

[summer pumice]

@grizzled laurel not working i have repair and clear cache..

[grizzled laurel]

Thats not cool hmm

[acoustic lodge]

Lol ik but damn if he was using it would be much better

[grizzled laurel]

Last option u have is to re-download the game 😑

Lol ik but damn if he was using it would be much better
@acoustic lodge looool i understand u

[summer pumice]

@grizzled laurel is there same issue with u ??

Or me only who is facing

[night cloak]

<@&639889499718942720> hi

[grizzled laurel]

@grizzled laurel is there same issue with u ??
@summer pumice tbh any issue i have in the game i just delete the game and re download

[summer pumice]

@grizzled laurel there is already glitch on PlayStore

[grizzled laurel]

But ur issue is new to me

First time i see someone cant go to lobby

And cant back to settings

[summer pumice]

@grizzled laurel i have facing this issue from last 3 week

[grizzled laurel]

I have an idea

[summer pumice]

Tell me

[grizzled laurel]

Delete the fame

Use vpn put on any EU country

[mortal wigeon]

Help!!
I cannot log in to the global version because I have logged in to the Vietnamese version

[grizzled laurel]

And re download

[summer pumice]

@grizzled laurel alright

[mortal wigeon]

<@&639889499718942720>
help me
I cannot log in to the global version because I have logged in to the Vietnamese version

[grizzled laurel]

Saad did i change ur fb info

[mortal wigeon]

no

[grizzled laurel]

U can do some steps

Go to ur fb settings check the country if its changed

[mortal wigeon]

How do I know?

[frosty current]

[grizzled laurel]

If it does not work, clear play store cache and memory and clear the game cache then redownload the game and make new account

Then log out of new acc and log in ur old acc

[mortal wigeon]

What is wrong.

???

Help me!!!!!!

[grizzled laurel]

😕

[frosty current]

Help me

[median gate]

I'm knock out by a pan

[grizzled laurel]

I just told u smh

[mortal wigeon]

They told me to wait 24 hours

[grizzled laurel]

Clear the game cache then delete it, go to play store clear its cache, open it change country from settings, then download the game, log in new acc then log in ur old acc

[vivid merlin]

You cannot log into the global version of the game if you already logged into the vietnamese version, @mortal wigeon.

[grizzled laurel]

RIP

Lazy there is should be a way in future about this

[vivid merlin]

Due to laws you aren't able to, you can either make a new account or play on the vietnamese version.

[grizzled laurel]

I feel sorry for saad

[mortal wigeon]

@vivid merlin

In people they returned an account the global version version

[vivid merlin]

You can't change from the vietnamese version to global.

[night cloak]

He doesn’t even use it😓😓
@acoustic lodge

It looks like the accounts been banned

[mortal wigeon]

How to retrieve the global version

[night cloak]

When a accounts been banned you can still view it but everything is reset to bronze

[mortal wigeon]

@vivid merlin

[polar marsh]

@grizzled laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Make a new account

[acoustic lodge]

Yes i did report it alot like everyday

[mortal wigeon]

I talk with Arab support

[polar marsh]

@fresh bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic lodge]

I already have a new one just was check if i could recover that

[mortal wigeon]

I talk with Arab support

[night cloak]

If in game customer support couldn’t help you nor can we unfortunately @acoustic lodge

[mortal wigeon]

<@&639889499718942720>
help me
I cannot log in to the global version because I have logged in to the Vietnamese version

[night cloak]

Don’t tag

Smh

[acoustic lodge]

Ok

[grizzled laurel]

Xd

Weird

[night cloak]

@mortal wigeon lazy has told you what to do

[vivid merlin]

Like I said you cannot log back into the global version, you can try to contact vietnamese customer service. @mortal wigeon

[night cloak]

Due to laws you aren't able to, you can either make a new account or play on the vietnamese version.
@vivid merlin > You can't change from the vietnamese version to global.
@vivid merlin

Sorry for ping lazy

[vivid merlin]

Its fine.

[summer pumice]

@grizzled laurel i have re_download the game if not work then what next

[grizzled laurel]

Heck...

[night cloak]

What’s going down ?

[grizzled laurel]

She faces a weird issue

[night cloak]

Issue being ?

[grizzled laurel]

@summer pumice

Come explain

In general she is stuck

She cant go to lobby she cant back to settings she has to restart the game each time

[night cloak]

Cleared app cache?

[grizzled laurel]

First suggestion

[night cloak]

Restart phone

[grizzled laurel]

Did not mention that

@summer pumice u here ?

What happened

[night cloak]

It’s 4:30am where they live 😂

Probably fell asleep.

[terse ravine]

I Want to know how mach my account got Ban i have 2 masg

[grizzled laurel]

Its 2 am here

o O

[night cloak]

@terse ravine your pubg mobile account has been banned ?

[terse ravine]

yeah

i have 2 msg not one

[night cloak]

And what do you need help with

[vivid merlin]

for how long? @terse ravine

[summer pumice]

@grizzled laurel not working after re_download the game

[terse ravine]

i dont I know how mach day

[grizzled laurel]

My heart is broken

[night cloak]

Turn your phone off and on @summer pumice

@terse ravine send the message you were sent

[grizzled laurel]

Renu can u explain ur issue to @night cloak

He might be better than me in this

[terse ravine]

@night cloak

[night cloak]

Mhm ?

[terse ravine]

i got 10y @night cloak

now is

[night cloak]

Okay then wait 10 years

[polar marsh]

@terse ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grizzled laurel]

XD

@vivid merlin each few time it give me a mute

[night cloak]

Yes

[vivid merlin]

Because there are trigger words for it.

[night cloak]

So you don’t spam the bot

[grizzled laurel]

"You do not have permission to send messages..."

[night cloak]

Yes

[grizzled laurel]

Oh i see

[vivid merlin]

When you get a level role you wont be muted by the bot.

[grizzled laurel]

How do i get that

[night cloak]

Keep talking

Just not here try discussion channels like #chat #pubg-mobile

yankee w no brim??

[summer pumice]

@night cloak i have done everything but still not working

[night cloak]

@summer pumice could you try contacting in game support ?

@vivid merlin my profile picture on pubg

its the same as rookie

i changed it

on every app i linked pubg to

but it still wouldn't work

How long ago did you change it

i tried 6 days ago

2 days ago

and yesterday

[summer pumice]

@night cloak when i go to the control settings I'm not able to back to home screen every time i have restart my game I'm stuck here

[night cloak]

OwO

[vivid merlin]

Clear the game cache and see if it works.

[night cloak]

u just press exit

Already has

wdym clear the game cache

There’s games bugged

They’re not stupid 😂

who me

[vivid merlin]

Go to the pubg app settings > Storage > cache and then you can clear cache.

[night cloak]

oh

okay

[vivid merlin]

but dont clear the data plox .-.

[night cloak]

No

im confused

[summer pumice]

I have done everything clear cache repair switch off phone and re-download the game

[night cloak]

who r u talking to

me

[summer pumice]

[night cloak]

@summer pumice what happens when you click exit ?

[vivid merlin]

@night cloak Yes, do as I said above.

[night cloak]

clear cache?

[vivid merlin]

Yes

[summer pumice]

@night cloak it doesn't work just stuck on control option for back i have restart game

[night cloak]

Try click save then exit ?

[summer pumice]

I have try

[night cloak]

All yours @vivid merlin

i went to storage

and pubg mobile

but it didnt say clear cache

[vivid merlin]

iOS or android?

[night cloak]

ios

[vivid merlin]

@summer pumice When did this start to happen?

[summer pumice]

My was android Redmi note 8 pro 8gb ram

@vivid merlin from.last 3 week

[night cloak]

[vivid merlin]

@summer pumice Can you provide me your user identification, phone and region?

[summer pumice]

@vivid merlin I'm from india

[vivid merlin]

@night cloak Try this

Dont delete just find the clear cache plox.

@summer pumice Id?

[summer pumice]

@vivid merlin dead queen my ign name 5543966117

[night cloak]

do u mean offload?

[vivid merlin]

What does it say when you click it?

[night cloak]

click offload?

[vivid merlin]

yes.

[night cloak]

it will delete pubg

[vivid merlin]

[night cloak]

but keep its documents

and data

[vivid merlin]

Let me get an ios user to help you

[night cloak]

u dont have to

dont waste ur time

ill just search it up

[summer pumice]

Search on YouTube

[vivid merlin]

@summer pumice I'll report the issue you are having, please wait until another update or patch to see if it will be fixed.

[summer pumice]

@vivid merlin okay thanks please report about my issue

[night cloak]

theres no videos about how to fix it

god damn it

[summer pumice]

Which phone u have ??

[teal cliff]

Hi it showing newer version. Please help . I feel my pubg is hacked . How can I get hel p

[night cloak]

ipad 7

[summer pumice]

Ok

[teal cliff]

Please help me I feel my pubg is hacked

[night cloak]

u upadted it richard

so its a new version

its a new update

[ionic lance]

Please Fix Rating Protection Card Bug - Rating Protection Is Not Working

[teal cliff]

Yea . It's new version . I'm getting msg saying your account is in newer version you've to update. Nothing is happening

[night cloak]

what device ar eu on

are u on

ios or android

[teal cliff]

OnePlus 8

[night cloak]

okay so go to the appstore

and update it

@teal cliff you haven’t been hacked

[short eagle]

@ionic lance post in #old

[night cloak]

Update your game

[teal cliff]

How to retrieve my account if it's hacked.

[night cloak]

It’s not hacked

its not hacked

[teal cliff]

I feel someone has linked his fb account to my id. That's why it's not logging in

[night cloak]

if its hacked all you have to do is talk to a mod

It’s not hacked

its not hacked

Third times a charm

[summer pumice]

Go to the settings then click on General then click on i phone storage then click on app

[teal cliff]

Who is mod . How to talk

[night cloak]

upadte the game from appstore

[teal cliff]

Please help

[night cloak]

oml

[teal cliff]

I'm using updated version. Latest one

[night cloak]

update the game from the google store or where u downloaded it from

there was a update yesterday

u have to update again

[summer pumice]

! Follow my step

[teal cliff]

I've updated the lateat one

[night cloak]

its okay renu i dont need help anymore

[summer pumice]

Go to the settings then click on General then click on i phone storage then click on app

[night cloak]

double check richard

it will most likely appear that u havent updated it

theres a new update

doublecheck

[summer pumice]

Which app u want to clear cache just click on that app

[night cloak]

okay thanks renu

[summer pumice]

May be it works just check it out

[night cloak]

I've updated the lateat one
@teal cliff
I think a mod told you to post your problem in #old please report it there and wait patiently

kinda like helping people here

[teal cliff]

I'm getting this msg

Please help

I updated new version right now . Nothing is working

[night cloak]

Cleared app cache ?

And nvm mod didn’t tell you

a mod told u to message in #old

oh

i think a mod did tho

like today

weird

[teal cliff]

I tried loggin in pubg browser website . It says itl create new account wity my fb id

[night cloak]

someone has updated the game with the same id

[teal cliff]

I feel someone has linked their fb with my id

[night cloak]

on his account

[teal cliff]

Yes I feel it's hackee . How to retrieve

[night cloak]

and he cant log in because he didnt update it on HIS phone

[latent radish]

Sometimes I left in the lobby while matching with rookies..

[night cloak]

do any of your family members or friends have access to your account

[teal cliff]

Please help how to retrieve my account

No it not famuly or friends I'm sure

[latent radish]

With friends too

[night cloak]

report it in here please-

@vivid merlin can you help @teal cliff please

[teal cliff]

Where to report ?

[night cloak]

here

this channel

[teal cliff]

Please help . How long will it take to retrieve once I report

[night cloak]

Bruh

Stop spamming @teal cliff

[summer pumice]

@teal cliff may be u go for some link and login ur account on there website they hack ur account

[night cloak]

We seen your message the 5000 time

[vivid merlin]

Uninstall and update the game from the playstore. @teal cliff

[teal cliff]

Yeah renu I guess so . Can you please gel p

I uninstalled and installed again . Tried everything

[night cloak]

viasy be nice

[vivid merlin]

Updating from an unofficial site will do that.

[summer pumice]

@teal cliff it might happen to me once and my account gone

[night cloak]

[latent radish]

Sometimes I left in the lobby while matching with rookies..
@latent radish can anyone help?

[teal cliff]

I updated from playstore

[night cloak]

lazy im not impersonating a mod if i help people am i?

lmao

No

[vivid merlin]

No.

[latent radish]

Ok

[night cloak]

okayokay

[teal cliff]

Please someone help me how to retrieve my account.

[summer pumice]

@teal cliff u can unlink that fb account from ur id forget it

[night cloak]

@teal cliff please stop spamming

[teal cliff]

How to link to that id

[latent radish]

Please someone help me how to retrieve my account.
@teal cliff no way

[night cloak]

look richard

@teal cliff did you click a link and then you lost access to your account ?

@summer pumice you cannot

someone hacked your account (maybe) and logged in with a updated version

That features been disabled

[teal cliff]

Yeah I guess I did viasy

[night cloak]

Then you’ve been hacked

and you haven't updated it

We cannot help

You need to contact customer service in game

[teal cliff]

Is there anyway to retrieve my account?

[latent radish]

@teal cliff my friend account also hacked, he can't get it back

[night cloak]

contact cs

[teal cliff]

How do I contact customer care ?

[latent radish]

@teal cliff no way

[storm flume]

You can contact the customer service via the game settings, @teal cliff. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

https://pubgmobile.helpshift.com/a/pubg-mobile/

there @teal cliff

[summer pumice]

It happen to me once in season 7 I have login my account to on website after that my account hack they add there account on my id and fb also disable after that i have lost ...@teal cliff

[teal cliff]

Oh . I thought I can get my account back .

[summer pumice]

@teal cliff u can't

[night cloak]

@summer pumice Please if you need help talk in #chat but if you know how to help him give him the answer,

What @night cloak that makes no sense 😂

[summer pumice]

I'm just helping because i have face this issue long ago

[night cloak]

oh

actually

yeah

LOL

@teal cliff contact in game support we cannot help any further follow the steps you have been given if you need help with another issue please let us know but if not please move on

You can contact the customer service via the game settings, @teal cliff. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume

i meant if you want to start a conversation about something unrelated then talk in #chat

but if you know how to help him then tell him,

He’s been given the steps he needs to take we cannot help.

i know

[night cloak]

anything wrong?

[little wedge]

crew

[night cloak]

what about the crew

[little wedge]

when i open it it shows nothing new

[night cloak]

thats because your not in a crew,

[little wedge]

no i am

[night cloak]

are you sure?

[little wedge]

yes

[night cloak]

second.

[little wedge]

is it a bug or what

[night cloak]

oh

you mean the red ping like thing

[little wedge]

yes

[night cloak]

oh it bugs sometimes.

its not that important.

[little wedge]

okay

thanks

[night cloak]

your welcome :)

[clear canyon]

Hello, I would like to ask for help. 2 days ago my character was broken, name: lilkrisz12. has been registered with facebook, I would like to know if they could help or what can be done in this situation?

[night cloak]

How is it broken ?

[polar marsh]

@clear canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clear canyon did you press repair button on login page?

turkiş

turkey

?

Okay

I thought season rank had to be inside 500 to get conq and the servers reset at 00:00 utc which was 15 minutes ago

?

@vivid merlin ?

[vivid merlin]

Maybe they are having issues right now

[night cloak]

lazt

lazy

[vivid merlin]

It is suppose to reset 00:00 UTC

[night cloak]

people think im mod lol

[vivid merlin]

[night cloak]

It was 00:00 utc 17 min ago right ?

[vivid merlin]

Yes.

[night cloak]

Hmmmmm

I told him he was meant to get conq

And he didn’t

🤦‍♀️

[versed inlet]

Hello, what should I do to remove phone verification?

Someone who can help?

[night cloak]

i can try

but have no idea what you mean by phone verification

[versed inlet]

My account is hacked. Logging in via phone number verification. But Twitter and Gmail are mine

[night cloak]

you need to contact in game customer service

You can contact the customer service via the game settings, @versed inlet. Refer to subpoint 5.3 in #faq for further instructions.

[versed inlet]

I passed but I wrote something else. I don't send a message for a new topic

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @versed inlet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vivid merlin]

@summer pumice Are you able to send a video recording of you not being able to exit the controller layout?

[versed inlet]

In-game support isn't responding. I came here. I wrote something else. He will return about him, but he says wait 90 days.

[summer pumice]

@vivid merlin yes i can but were here am not able to send on discord server

[versed inlet]

I asked something different. I need to ask this topic new

[vivid merlin]

@summer pumice You can send videos in here, if you arent feel free to send it to my DMs

[acoustic lodge]

How to make money playing pubg?

[night cloak]

@versed inlet we cant help you with your account being hacked

@acoustic lodge youtube and tournaments

[acoustic lodge]

I thought abt YouTube but I’m not that good

[night cloak]

💁‍♀️

[summer pumice]

@vivid merlin there no option to share video on discord server

[versed inlet]

No right to reset phone number? I'll just get it back if this is it. I invested $ 4000, I worked hard

[elfin fog]

Can I know the reason why I did not use hacking and did not violate the laws of the game

[vivid merlin]

@summer pumice Are you able to get a link to the video that I can use?

[vast nest]

I want cheating report link

[night cloak]

@vast nest

you need to be level 10

to report in cheater-reports

[summer pumice]

@vivid merlin check DM

[storm flume]

Hello, @vast nest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

No right to reset phone number? I'll just get it back if this is it. I invested $ 4000, I worked hard
@versed inlet lazy showed you a point in #faq that explains why we cant do that

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sleek haven]

I am having trouble getting my account that I had on an iPhone to work on my new Android now since I switched, any tips?

[night cloak]

@sleek haven what social media is your device linked to

[sleek haven]

It's not fb considering I don't have one. I think it was thru the game center from iphone

[polar marsh]

@tardy granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sleek haven i dont use andriod but is there a more option you can click?

if not just wait patiently for a staff member

[sleek haven]

@sleek haven i dont use andriod but is there a more option you can click?
@night cloak I'm not sure what you mean

[night cloak]

okay so theres like options to login

next to it it says more

imma cutie

;)

[acoustic lodge]

@!whats your pubg name?

[night cloak]

why?

[acoustic lodge]

Wanna add you

[night cloak]

im sorry my dms

arent open

this is support not a chat