#questions

1 messages · Page 924 of 1

royal tangle
royal ocean
#

I am asking tha

royal tangle
royal ocean
#

I have to put 0 before my no?

trim lotus
#

@spring zephyr so now I have to do

storm flumeBOT
#

Hello, @royal tangle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

raven sequoia
#

Yes, he tells you that he can log in to a game account in the Gmail, but the Facebook account has been hacked and the game's clients have finished the update and I cannot protect my account. What should I do?

spring zephyr
#

@trim lotus Make a new account with a new social media. account

trim lotus
#

@spring zephyr ok 👍

spring zephyr
#

@raven sequoia Can you still log-in to your PUBGM account?

raven sequoia
#

Yes, I can access the account by e-mail only, but Facebook is hacked and my account is opened by someone else

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @raven sequoia. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

raven sequoia
#

@spring zephyr Talk to customer service within the game to solve the problem, but the conversation ends

spring zephyr
#

@raven sequoia Follow the steps given in #faq 2.5

viral marsh
#

My clan leader also get hacked via Facebook

trim lotus
#

They sent me this

spring zephyr
#

@trim lotus Patiently wait for their response now.

#

@viral marsh Can he/she still access his./her PUBGM account?

viral marsh
#

Nope

trim lotus
#

@spring zephyr ok as you say

viral marsh
#

But it's ok she create a new acc

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @viral marsh. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hidden knot
#

I didn't get food delivery event in my game....
Help.....

#

Anyone help..... please.....

spring zephyr
#

@hidden knot It's a regional event, only available for some specific regions.

limpid tiger
#

guys please add how many players are spectating you, it would be so awsome, like in warzone:))

chrome forge
#

Bro can anyone help me o have lost my pubg account

night cloak
#

What the hell is camera option in Tambu of classic erangel

torn jacinth
#

@spring zephyr some time its showing that fb logo and sometimes its not

raw blaze
#

0.19 brings real bot feature???

#

anyone know

spring zephyr
#

@hidden knotNo.

#

@raw blaze What?

hidden knot
#

@spring zephyr ok thank you....

cyan citrus
#

@hidden knot u mean region ?

spring zephyr
#

@torn jacinth Unlinking it from your FB settings won't unlink it from your PUBGM account. it's still there.

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @covert dragon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

raw blaze
#

@raw blaze What?
@spring zephyr heard 0.19 brings new bot features

hidden knot
#

@cyan citrus ok... sorry...

spring zephyr
#

@raw blaze You can check the patch notes. There is nothing about that in the patch notes.

storm flumeBOT
#

Hello, @drifting jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

spring zephyr
#

@drifting jay What do you mean?

limpid tiger
#

when i try to swipe up or down something in tencent, is not responding, how can i fix it?

#

like crates

#

or scope to weapon

spring zephyr
#

@drifting jay Report them to the platform that they are doing that.

#

@limpid tiger Can you explain your issue in detail?

storm flumeBOT
#

Hello, @drifting jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

limpid tiger
#

@spring zephyr like, i cant drag scope on weapons or to swipe up to see loot on crates

spring zephyr
#

@limpid tiger Try repairing.

brisk knot
#

When they provide hide button for this

spring zephyr
#

@brisk knot You can post your feedbacks in the #old channel.

brisk knot
#

;-;

#

Okayy

robust geyser
#

@limpid tiger How many times has this issue occured?

molten veldt
#

Someone pinged me here ?

raw blaze
#

why icant send links here

night cloak
#

Excuse me there is a screen shot camera to take selfie appears while I am in game and cant shot because of it how can I remove it ?

molten veldt
#

why icant send links here
@raw blaze posting links are prohibited on the server

limpid tiger
#

@robust geyser since last 2 days, everytime

spring zephyr
#

@night cloak You can't remove it.

limpid tiger
#

only in match

robust geyser
#

@limpid tiger does it happen in a specefic map ?

limpid tiger
#

no

spring zephyr
#

@limpid tiger Have you tried repairing?

limpid tiger
#

and the whell is not working as well

robust geyser
#

@limpid tiger is your screen working properly outside PUBG?

limpid tiger
#

yes

spring zephyr
#

@limpid tiger Your device?

limpid tiger
#

What about it

polar marshBOT
#

@dense moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr
#

@limpid tiger Are you on emulator?

frosty current
#

Hello

limpid tiger
#

Yes, tencent

spring zephyr
lunar grotto
#

Hi everyone

robust geyser
#

i thought you played on mobile

lunar grotto
#

Can I contact with someone from support

robust geyser
#

just ask your question here@lunar grotto

spring zephyr
#

@lunar grotto You got banned?

polar marshBOT
#

@lunar grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim lotus
snow sky
storm flumeBOT
#

You can contact the customer service via the game settings, @snow sky. Refer to subpoint 5.3 in #faq for further instructions.

molten veldt
#

@trim lotus your game ID

trim lotus
#

@spring zephyr plz look into this

#

@molten veldt ok bro

snow sky
#

No bot replies please

trim lotus
#

@molten veldt game id or gmail id

spring zephyr
#

@snow sky Contact in-game customer service for this issue, only they can help you with this.

molten veldt
#

@molten veldt game id or gmail id
@trim lotus your Game ID

night cloak
#

Ayo, how do I check how much popularity i have? huh

snow sky
#

Contacting since mid of season 13, still no solution ?

trim lotus
#

@molten veldt the hack account game id right?

molten veldt
#

@molten veldt the hack account game id right?
@trim lotus yeah

spring zephyr
molten veldt
#

@spring zephyr lol

robust geyser
#

@night cloak under the green fire in the above pic

trim lotus
#

Thank you 😊

spring zephyr
#

@night cloakCheck the top left side of the pic that I just uploaded.

mortal swift
#

remove the mute system please. it is annoying af

robust geyser
#

@mortal swift which mute system?

molten veldt
#

remove the mute system please. it is annoying af
@mortal swift post it in #old channel

robust geyser
#

on second thought forget about it

mortal swift
#

im lagging and i keep clicking the ‘send’ and it send the messages alot time

snow sky
#

When will be the unlink feature be back

mortal swift
#

and i got muted

haughty cypress
#

then dont keep clicking it? GWloopyBlobShrug

robust geyser
#

true that

#

@snow sky i think its gone forever

snow sky
#

I don’t want him to unlink one of mine and link one of his

#

Only if the customer support gives a positive reply, we can be assured that our problem has been taken into consideration. How can we not send them message and wait patiently?

haughty cypress
#

well, you can, just dont press the send message button? @snow sky GWloopyBlobShrug

frosty current
#

Hello dear PUBG MOBILE players,
The PUBG MOBILE team is constantly working to provide a fair gaming environment. Security Observation Time feature will be added to the game very soon.
Thanks to artificial intelligence technology, the system automatically attempts to damage the gaming environment or violate the End User License Agreement. When we detect security behaviors, "security observation time") must play the game under security observation. Throughout the Security Observation Process, players who try to damage the fair game environment cannot match other players who are not under security observation, match and battle wins are not recorded, or do not team up or watch matches. The photos are blocked if the said players damage the game environment while observing. 🙏🏼🙏🏼🙏🏼🙏🏼

hasty remnant
#

My game has been lagging for 2 days, please correct it.I am not able to play the game properly.

storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @hasty remnant. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

left jolt
#

Is the "anti-cheat" team / team who deal with the cheater reports on a break or something? 🤔

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @left jolt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

left jolt
robust geyser
#

@haughty cypress do they play pubgm in japan? how did you get japanese role?

haughty cypress
robust geyser
#

will do

spring zephyr
#

@left jolt It's an unofficial way to report. So, it's closed most of the time to process the reports.

trim lotus
haughty cypress
#

process NepSmug

#

@trim lotus you get receipts when you buy uc

left jolt
#

It's been 8 days already, and they haven't been processed yet. Likewise with the in game customer service and the link mentioned above. @spring zephyr

#

So yeah I was just wondering 😅

spring zephyr
#

@left jolt You can always report them using the in-game reporting system.

left jolt
#

Anyway, guess it's all about having patience now.

trim lotus
#

@haughty cypress I have to give as??

#

Ss*

haughty cypress
#

yeah

#

or you could just download it GWloopyBlobShrug

trim lotus
#

@haughty cypress no.4 ??

robust geyser
#

@spring zephyr Are you also the Aditya who is Soul Mortal's youtube channel moderator?

haughty cypress
#

@trim lotus when you started playing the game

spring zephyr
#

@robust geyser No, and use a discussion channel for conversastions.

maiden kayak
#

@spring zephyr i always reports but nothing happens

karmic drum
#

Guys after last announcement will game loop server and other server rejoined??

storm flumeBOT
#

Hello, @maiden kayak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

spring zephyr
trim lotus
#

@haughty cypress ok and no.2 only I have to give the social media name like gmail or should I need to give user ID

robust geyser
#

How do players give (for eg) Japanese voice commands in Pubg ?

spring zephyr
#

@trim lotus The ID of the social media account that the hacker can't access. The one that you use to log-in.

storm flumeBOT
#

Hello, @pale badge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

haughty cypress
#

meep

robust geyser
#

@spring zephyr

How do players give (for eg) Japanese voice commands in Pubg ?

astral valley
#

The most irritating thing that pubg has done is putting group photo in tents

spring zephyr
#

@robust geyser You can't do that in global version. Against the ToS.

astral valley
#

How to remove group photo option when we are in fight in tents

spring zephyr
#

@astral valley You can give your feedbacks in the #old channel.

#

How to remove group photo option when we are in fight in tents
@astral valley You can't pubgm_hidethepain

astral valley
#

I lost three matches due to that option.... And reached crown 5

robust geyser
#

@astral valley Does it not appear in controls?

polar marshBOT
#

@devout panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

astral valley
#

@robust geyser no.... It is not available

robust geyser
#

hmm...maybe don't jump in camps/tents then

astral valley
#

@robust geyser it is a Hot drop for getting more kills

night cloak
#

@night cloak could you explain how you lost it

trim lotus
storm flumeBOT
#

Hello, @feral orbit!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

@trim lotus They'll reply you wait patiently

trim lotus
#

@night cloak ok bro

robust geyser
#

@night cloak you should mention AdiTYa above! He may help you right now!

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

molten veldt
#

Hey mods I have proof of this player hacking tho I have screenshots not video evidence

storm flumeBOT
#

Hello, @molten veldt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

robust geyser
#

@spring zephyr why does it happen that only after i complete a match with other players, only then there is sound glitch in the lobby and hence in the next match too?

#

anybody else?

night cloak
#

u mean u can still hear them?

robust geyser
#

no not at all

#

no conversation sounds only game sounds

night cloak
#

oh

spring zephyr
#

@robust geyser You meant the mic glitch? AngryCatSip

robust geyser
#

lol if that's what it's called! is there an unofficial way to solve it?

alpine brook
#

@robust geyser check your audio setting

night cloak
#

restart the game

#

it will be fine.

robust geyser
#

i have looked audio settings, turning wifi on and off, removing pubg from background!!

spring zephyr
#

@robust geyser If you are on WiFi, then you can change your DNS to temporarily fix it.
They are aware of this glitch. It should get fixed soon.

night cloak
#

it still happens after restarting?

robust geyser
#

@spring zephyr will a vpn help?

spring zephyr
#

No.

night cloak
#

no

#

dont

alpine brook
spring zephyr
#

@robust geyser I meant DNS, refer to #faq 4.5

night cloak
#

@robust geyser try to restart your game. if u still can't hear them. try to ask ppl who play with you to also restart their game. this might help to fix it.

robust geyser
#

i know dns thanks i was just thinking vpn was the same thing

night cloak
#

uh not exactly.

robust geyser
#

yeah i know this dns changer app 1.1.1.1 i will give it a go

night cloak
#

@spring zephyr why does it happen that only after i complete a match with other players, only then there is sound glitch in the lobby and hence in the next match too?
@robust geyser this mic glitch happens to everyone in the game you just needa restart to hear them ig

robust geyser
#

i try to restart the game when in-match, but if you say then i will try doing the same while in lobby

pine dock
#

Where I can report about cheaters on Europe server?

storm flumeBOT
#

Hello, @pine dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

steel sentinel
#

@robust geyser what phone do you have

robust geyser
#

Asus Zenfone 4 GB Ram

steel sentinel
#

Do you have the latest software update?

night cloak
#

i try to restart the game when in-match, but if you say then i will try doing the same while in lobby
@robust geyser if its still there than tell your teammates to restart as well you never know there mic can be glitched too

#

This mic glitch thing happens to me everytime when i play with my friends all we do is restart the game

robust geyser
#

@steel sentinel don't bother i have enough ideas to see through

night cloak
#

And it does get fixed most of the times

#

i believe you question have been answered. please use #chat or #pubg-mobile for discussion.

robust geyser
#

@night cloak @night cloak @steel sentinel Yes my question is answered, thanks for your help

night cloak
#

yw HugLove

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

You can contact the customer service via the game settings, @mint violet. Refer to subpoint 5.3 in #faq for further instructions.

buoyant dirge
#

@night cloak Hello my brother

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @buoyant dirge. Remember to read through #faq before asking questions in the support channels.

finite gyro
storm flumeBOT
#

You can contact the customer service via the game settings, @finite gyro. Refer to subpoint 5.3 in #faq for further instructions.

buoyant dirge
#

@night cloak if i link with email they put number also or just email ?

night cloak
#

if i link with email they put number also or just email ?
@buoyant dirge just email

buoyant dirge
#

okey when i change this email pass ... can another one reset this pass ?

civic shale
#

Hi i need help

#

The account i use is linked to facebook , and my fb account has been disabled

#

How do i log into my account

#

Because right now i cant due to fb acc being disabled

night cloak
#

@buoyant dirge It will ask for a verification code when you do a password reset.

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @civic shale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Hlo I want to disconnect my twitter account and connect with my facebook account pls help.

buoyant dirge
#

yesterday i changed pass for email link ... and today this pass was change ? @night cloak

night cloak
#

@night cloak It is not possible atm.

polar marshBOT
#

@silver pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@buoyant dirge Check if some one has access to your mail, if not then you're safe.

oak cliff
#

@night cloak

night cloak
#

@buoyant dirge It is safe then may be you might have changed it recently.

buoyant dirge
#

@night cloak i send code ver to my mail but it's not coming

night cloak
#

try contacting the customer service

#

*in-game

#

Hlo I want to disconnect my twitter account and connect with my facebook account pls help.
@night cloak unlinking option is currently not available.

foggy chasm
#

Does anyone know why we can’t re-roll quests in Food Delivery? It says we have 3 re-rolls a day, but it wasn’t possible to re-roll at all today.

night cloak
#

however if u have linked not email, you can link your facebook account

foggy chasm
#

It says quest re-rolls refresh at 00:00 UTC, but it doesn’t refresh them.

night cloak
foggy chasm
#

OK

night cloak
#

@spring zephyr

buoyant dirge
#

They told me pls wait b4 taking this action again

oak cliff
#

@night cloak @night cloak I didn't understand it correctly..It says that you can collect the rewards from 25-29 but I didn't understand how?

night cloak
#

@oak cliff Could you post the screen shot of that

amber cedar
#

For what today 9 mb update came

#

Lol😒

molten veldt
#

For what today 9 mb update came
@amber cedar some bug fixes & little bit other things

storm willow
#

@oak cliff wait till 25 July

oak cliff
#

@storm willow thanks

storm willow
#

@oak cliff did you click the ? In that event

#

“?”

polar marshBOT
#

@delicate basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tame coyote
#

Guys

#

I need help please is the unlink feature is back in the Korean pubg Mobo version?

#

If it's can I unlink my hacked Twitter account?

topaz delta
#

Pls tell that in #old

#

@tame coyote

oak cliff
#

@storm willow sorry I lost time

tame coyote
#

But this is the support

cunning badge
#

Ipad game crash issue

oak cliff
#

@storm willow just..is the title permanent or not?

vagrant forum
#

Unlink feature isn't available as of now, @tame coyote

tame coyote
#

My friend found it on the Korean version

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @tame coyote. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow
#

We support only global client. @tame coyote

tame coyote
#

Okay sorry@storm willow

storm willow
#

Sorry for the tag @vagrant forum fat fingers lol

#

@oak cliff which region ?

buoyant dirge
#

and this code not coming to me .

#

in my mail

storm willow
#

@tame coyote you can follow #faq 2.5 to remove access to hacked account

#

@buoyant dirge check junk/spam box

oak cliff
#

@storm willow Turkey

storm willow
#

Can you ask to other staffs Lazy#0523 when available.
Since that is region specific event and I don’t have that event, so cannot guide you on that doubt. @oak cliff

#

Or try asking in official Turkey server

oak cliff
#

@storm willow ok thanks

storm willow
#

Staffs there should have good idea about it.

buoyant dirge
#

@storm willow they give me already but i can't change pass and when i request new they say pls wait b4 taking action ...

glossy charm
#

@storm willow bro can you explain what introduce in 9mb update

storm willow
#

@glossy charm there is no information about it, probably minor bug fixes

#

@buoyant dirge try again. Code should have expired

glossy charm
#

@storm willow no bro they are not fix ping problem and friends list bug

buoyant dirge
#

@storm willow that is my problem the new code is not coming to mail bro

storm willow
#

@glossy charm which region ?

glossy charm
#

Asia

storm willow
#

@buoyant dirge try again later or use another mail.

#

@glossy charm country?

buoyant dirge
#

@storm willow i will waiting for night and try again okey?

glossy charm
#

@storm willow India

vagrant forum
#

Yes, try again later.

buoyant dirge
#

@vagrant forum thx u for help me really you and @night cloak ♥

flat bobcat
#

@lime juniper thanks for the announcement about hackers - rather late than never. But why is it that cheaters aren’t just banned straight away?

night cloak
#

@glossy charm entering and leaving cheer park will provide a temporary fix for friends list.
are you currently on wifi?

glossy charm
#

@night cloak mobile network

solar geode
#

This is of today 😭😢
In cheer park look at bloody ping bro
I died in Tht game due to lag
Ping shoot frm 20 ms to 300 n on when 1 sqd came near by.
After Tht I directly landed on Main screen
So shot this in cheer park

high bobcat
#

I have a question is there a way i can get rid of the Group Photo button its appears at random momments and its getting annoying

vagrant forum
#

Check #news, scroll up, @solar geode. There's link provided by Error 403 for ping issues.

solar geode
#

Already done Tht Survey in morning only
This ping issue is Ruining whole gaming experience 😣😣😣

night cloak
#

I have a question is there a way i can get rid of the Group Photo button its appears at random momments and its getting annoying
@high bobcat As of now you cannot desable it bendit. We have yet to receive news.
Kindly post it in #old

vagrant forum
#

May I know your country and character ID, @solar geode ?

glossy charm
#

@vagrant forum please I request you please reduce my ping problem

solar geode
#

@high bobcat
Tht stuff is dangerous in game
If u land on those tents this button can get u killed like standing bot

vagrant forum
#

Fill that survey form in #news, @glossy charm.

solar geode
#

@vagrant forum I have provided same to Mao Admin here
Yesterday only

high bobcat
#

i want to get rid of it

night cloak
#

@glossy charm As you are on mobile data, try to move to a place with better connection.
Also clear all background apps that consume data in background.

#

@high bobcat That is not possible now. Kindly understand

high bobcat
#

I know

vagrant forum
#

Oh, then it's fine. You don't have to give that to me, @solar geode. Just be patient and wait few days, they are looking into that issue.

solar geode
#

@high bobcat it's simple don't go to those TENTS 😅😅😅

high bobcat
#

bruh

solar geode
#

@vagrant forum okie bro

high bobcat
#

it pops up randomly

vagrant forum
#

It's a bug so for now you can only report it, haven't found a way to get rid of it, @high bobcat.

glossy charm
#

@night cloak my network is strong bro

high bobcat
#

ok thanks

night cloak
#

It pops up when you are with 4 or more people.

solar geode
#

Nop if u r in vicinity of 50 mtrs of tents Tht button pops up
If u go away it vanishes

glossy charm
#

@vagrant forum where is the link of fix bug

night cloak
#

Fill that survey form in #news, @glossy charm.

balmy verge
solar geode
#

I tired this in Game lobby when u r near Tht flash grande tower lit pops up

nova gust
#

Any Rank pushers in KRGP server. ??

#

Dm me need 2 people

vagrant forum
bleak swan
#

Unlink futures when it will be available?

vagrant forum
#

There's no official announcement about it, @bleak swan.

night cloak
#

Any Rank pushers in KRGP server. ??
@nova gust #activities you can find teammates here hunter.

feral knoll
#

@balmy verge why blame pubg and why use bad words GWjianWut

urban comet
night cloak
#

oh

#

i wil explain

#

The challenge is to determine which way the plane will go in the next match. When you enter the match you can see the flight line. If that flight line is the same as the direction you chose then you get points.@urban comet

pastel wedge
#

Help me

#

Can swift from emulator to mobile and mobile to emulator constantly? Because if friends from emulator are online I'll play in emulator or if my other friends from mobile online means I'll play in mobile

night cloak
#

yes.

feral knoll
#

@pastel wedge no problem if not in match i guess

pastel wedge
#

But both from same wifi,

night cloak
#

yes

pastel wedge
#

It's hard to play with emulator friends if am in mobile

urban comet
#

The challenge is to determine which way the plane will go in the next match. When you enter the match you can see the flight line. If that flight line is the same as the direction you chose then you get points.@urban comet
@night cloak

So this challenge depends on luck only

night cloak
#

But dont do it in the middle of a match.

#

So this challenge depends on luck only
Exactly

polar marshBOT
#

@pastel wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

You will not be banned if you switch between emulator and mobile constantly

solar geode
#

@pastel wedge
Look bot Gave u Answer
What will happen if u switch constantly 😂😂

night cloak
#

dont provide false information
@solar geode

polar marshBOT
#

@solar geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine brook
#

Today i died 2 times because of so called 'group photo' option

I was unable to move my character because of it.

night cloak
#

Today i died 2 times because of so called 'group photo' option

I was unable to move my character because of it.
@alpine brook As of now there is nothing you can do.

#

dont spam.

fickle valley
#

I'm sorry

night cloak
#

You can report it in #old @alpine brook

pastel wedge
#

Ya, am in thanks

urban comet
#

The challenge is to determine which way the plane will go in the next match. When you enter the match you can see the flight line. If that flight line is the same as the direction you chose then you get points.@urban comet
@night cloak
For example, if I choose north and start a match and the direction of the plane going 355, n or 5, I will kill myself and win the challenge.

night cloak
#

No need to kill youself. You can collect rewards when match ends.@urban comet
important Also if you leave the match midway /if you unable to finish the match,you won't get the rewards.

pastel wedge
#

@night cloak that's true I need that group option to move from that place, because I use that place to move my character, today I missed a chicken dinner and sometimes I died because of that group photo option

night cloak
#

Sorry about that. No news about it being removed have been released yet.@pastel wedge

pastel wedge
#

Thanks for reply @night cloak , bye bro..

agile canopy
#

Am sorry to say this @night cloak has a prob. Please help him out

night cloak
#

ok

#

Do you seem to have any lag?

#

Does your screen by chance have any touch issues?

#

ok

wicked jasper
night cloak
#

@vagrant forum

#

You have to take a creative picture and post it on instagram page with #liviktogether tag rage.

wicked jasper
#

How to participate in this event ☝️

vagrant forum
#

Take a beautiful picture using the new camera option, @wicked jasper

sudden dagger
#

Do something about hackers @lime juniper

agile canopy
#

@night cloak what device you use?

vagrant forum
#

Or screenshots

wicked jasper
#

@vagrant forum ok where I will post the SS

night cloak
#

In instagram@wicked jasper .

sudden dagger
#

Almost in every match I kill by hackers

agile canopy
#

@night cloak maybe ping problem

#

Bruh help out him

feral knoll
agile canopy
#

He had a issue

wraith brook
#

@night cloak Lag issues maybe

agile canopy
#

*has

wicked jasper
#

@night cloak Owo thanks

#

@feral knoll with this tag #liviktogether #ad ??

wraith brook
#

@night cloak Tried repair ?

vagrant forum
#

Just #liviktogether @wicked jasper

cunning badge
#

Pubg crashes for about 2 times in ipad in a single match

wraith brook
#

Tryy

storm willow
#

@cunning badge try repairing your app

wraith brook
#

👍

wicked jasper
#

@vagrant forum Owo thanks a lot for info@feral knoll @night cloak 😇

night cloak
#

bye.

cunning badge
#

Ok ill reply

night cloak
#

Also check #faq 4.8 and 4.9. It may be of help.

#

I switched mobile when I was in mid game, but i have been returned to lobby. Why ??

#

Before update we can enter the match but not now

vagrant forum
#

You shouldn't be switching devices in-between a match

sand path
#

I switched mobile when I was in mid game, but i have been returned to lobby. Why ??
@night cloak
Why use cheats?

night cloak
#

What to do if my father takes mobile and I have to play on another mobile? 😂

sand path
#

Huh

night cloak
#

@night cloak
Why use cheats?
@sand path really bro I don't know a bit of that thing

sand path
#

Ofcourse

fresh verge
#

Can anyone answer my question or help me ?

vagrant forum
#

What is your question?

night cloak
#

Hey Anyone here?

fresh verge
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak @fresh verge. Remember to read through #faq before asking questions in the support channels.

molten veldt
#

@fresh verge your id got banned?

sand path
#

Is that you. @fresh verge

polar marshBOT
#

@fresh verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

My Problem is High Ping From Last Week Even My Internet Connection is very very good in how much time it will be fixed?

sand path
#

@feral knoll there was no need to mention him again.

vagrant forum
#

Fill the survey form in #news, @night cloak.

sand path
#

@night cloak country?

night cloak
#

@vagrant forum Already Filled

#

@sand path India

sand path
#

@night cloak. There's no need to let them know about it

night cloak
#

sorry

#

@sand path Till When High Ping Issue Will Be Fixed?

sand path
#

they are trying to send the message but are unable to do so.
@night cloak
They are reviewed by the staff and unmuted in seconds.

#

@sand path Till When High Ping Issue Will Be Fixed?
@night cloak
There is no such issue reported. Try asking in the indian server.

night cloak
#

@sand path then why Error 403 posted that fill survey?

sand path
#

To find out such issues

night cloak
#

Can i tag him?

sand path
#

Well. Fill that form

night cloak
#

Ok

sand path
#

Feel free to dm me @night cloak

night cloak
#

Ok when i will feel free then i will

gloomy dagger
#

How to report YouTubers who are Giving incorrect information about pubgm ?

sand path
#

Incorrect?

gloomy dagger
#

*wrong

sand path
#

Wrong information like?

sand path
#

They're free to make any type of content they want.

gloomy dagger
#

This

sand path
#

Except for cheating videos. The team will only strike cheating videos.

gloomy dagger
#

He is saying in the 9mb update he got karakin map

sand path
#

Well... that can be reported to YouTube for misleading

#

It doesn't violate the game's ToS

wraith brook
#

YouTube is filled with fake information . I am tired of them catban

gloomy dagger
#

Ok

night cloak
#

@sand path How To Become Moderator?

storm flumeBOT
#

Please refer to subpoint 6.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crisp spear
#

i need help please

night cloak
#

yes?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @crisp spear. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@crisp spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path
night cloak
#

The official record is 58 kills skrubz.

sand path
#

? The capacity of livik is 50

#

He was talking about time record

#

Don't entertain people who are complaining about suspension or Don't require assistance.

night cloak
#

Oh. Sorry i will keep that in mind :)

limber musk
#

Pubg is now full with hacks my rank is decreasing games suck
I hate u

golden latch
#

Can I change my account from Facebook to Google play? I want to delete my Facebook page, but I am linked to it.

#

Thank you

night cloak
#

unlinking option is currently not available @golden latch

golden latch
#

😕

storm flumeBOT
#

Hello, @limber musk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

Yes you can link your gmail account to your pubg account. You can find the option ingame.

strong iris
#

I've lost my account after unlinking facebook , I've created a new pubg account with the same social media account as they've told me in the support, and after days of giving them all the informations (new account id old account id social media nickname .....) They've told me that the account is linked With facebook and you can easily get your progress by connecting with facebook, but if i do that it get me to the new account they've told me to create not the old one. Can anybody help me please with this.

night cloak
#

@golden latch

#

Dont worry some mod will be here soon.

golden latch
#

Thanks

night cloak
#

@spring zephyr

storm willow
#

@strong iris do you have the screenshot of customer care response? Hide you personal social media details if necessary

#

@golden latch you can have 2 social media linked account and one Email linked to your PUBGM

strong iris
#

@storm willow I have some old ones but I don't have the last reply, the last reply was "we see that your pubgm account is linked with facebook you can easily gain access to your progress by connecting to your facebook account , if you've lost you're Facebook account contact Facebook's support" but i only have one facebook account that I've unlinked by mistake and then I've created a new pubgm account with it as i was told .

storm willow
#

@strong iris what’s the other linked account?

strong iris
#

@storm willow i had game center and facebook linked , I've lost acces to game center long time ago i was logging in With facebook but after i unlinked facebook i lost access and created a new pubgm account with my facebook as i was told by the support

topaz delta
#

@strong iris do you connected it with email or phone number

storm willow
#

@strong iris can you screenshot the last message from customer support?

#

Where they said use Facebook to login to your account

strong iris
#

Sorry i didn't take a screenshot and I've started a new conversation with the bot in support to start all over again, but they've told me that i can gain back access by connecting with my facebook account , but my Facebook account is linked with the new account they've told me to create

#

@topaz delta no i didn't

desert marten
#

When will the reporting channel open? I have many reports. Please be more fast and enthusiastic
@storm willow
@lime juniper

grand notch
#

#questions New Food deliver event is not showing in my account. What to do

night cloak
#

kindly avoid tagging error.

#

#questions New Food deliver event is not showing in my account. What to do
@grand notch it is available only in certain regions

storm willow
#

@desert marten will be opened, when the previous reports are handled.

weary wing
#

how to choose dpi

#

in gameloop

storm flumeBOT
grand notch
#

@night cloak is it available in India

storm willow
#

Ask in emulator support @weary wing

night cloak
#

no.

storm willow
#

gn storm
@night cloak ?

strong iris
#

I know it might be confusing to understand my situation ,please ask me if i didn't explain my situation clear enough

desert marten
#

@desert marten will be opened, when the previous reports are handled.
@storm willow

Treat it then, why this delay. Double the hacking effort and must be chased

alpine pine
#

To much cheater

night cloak
storm willow
#

@desert marten the security team will process the reports. Please wait patiently.

storm flumeBOT
#

Hello, @alpine pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

modern delta
#

If we have 2 or more pubg id's in same mobile and we start to watch video reward but it goes to another account pls fix this bug.

night cloak
#

Kindly post here too #old @modern delta

modern delta
#

Ok

#

@night cloak thank you for the suggestion i will post there.

hollow hedge
#

basically if I bid 20UCs and there are no more than 20000 bidders in total, i have 100% chance of getting this item?

strong iris
#

@storm willow what do you think i should do?

storm willow
#

@strong iris please let me know when they reply again

#

and send the screenshot of their response.

strong iris
#

You can't just send the informations of new and old accounts directly to the support?

iron abyss
#

Does PUBGM say what the odds are for those Lucky Spins when they're available?

night cloak
#

when is the time for safety obesrvation 👀

red valve
#

Hi i have account linked with facebook and Twitter

My twitter account has been hacked, can I cancel a link in my game account?

twilit onyx
#

R we gonna get any event for falcon

#

?

night cloak
#

@red valve, can you tell your issue briefly?

#

@twilit onyx, If there is an upcoming event, It will be posted in #news.

twilit onyx
#

Ok

craggy blade
#

@red valve You can unlink the hacked account. Refer to subpoint 2.5 in #faq

twilit onyx
#

Ya

night cloak
#

Yes, @twilit onyx?

rotund knot
#

<@&481161015728406538> <@&639889499718942720> whole lobby is full of hackers. Fpp duo Asia.

storm flumeBOT
#

Hello, @rotund knot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

twilit onyx
#

@night cloak what?

night cloak
#

@rotund knot, Do not Ping the moderator and community team unnecesarilly.

#

@twilit onyx, If you have any issue or doubts regarding PUBGM global version, ask here. Or else please move to #chat.

#

when is the time for safety obesrvation 👀 anyone plsss

#

@night cloak, Can you tell it briefly?

twilit onyx
#

@red valve U even have an option in facebook and twitter app that shows you that what is linked to ur account u can unlink pubg from there

night cloak
#

@night cloak i mean that posted in #news

#

@rotund knot do not use the moderator and CT mention for these, next will be a mute.

#

safety observation period :/

twilit onyx
#

@night cloak ok

night cloak
#

@stable willow, Please move to #chat.

#

@stable willow spend money like free.

craggy blade
#

@night cloak If you have read it. They said soon

night cloak
#

@night cloak, Dont know. Anytime Soon.

wind spruce
#

Hey

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @wind spruce. Remember to read through #faq before asking questions in the support channels.

wind spruce
#

I have problem .. i change my flag and wit wrong flag

#

I want to change it back

#

Without uc

craggy blade
#

@wind spruce You can change after a specific period of time. And flag card is required.

wind spruce
#

Because all i have 90 uc

#

It's wrong change

#

My little brother change it

#

And the flag change to Israel .. I'm from Egypt

#

That's big mistake

grave parcel
#

Dear friends can anyone help me? I try revoke my account from Twitter but its write me that im suspended i need transfer my account from twitter to Facebook please help me

night cloak
#

@wind spruce, Just wait for 60 days.

#

And you can change it back.

#

@grave parcel, Contact twitter support for suspension of your account.

twilit onyx
#

U can do it in 2 months

grave parcel
#

Then i can revoke account and link it to Facebook?

craggy blade
#

@grave parcel You can't unlink social media accounts at the moment.

night cloak
#

@grave parcel, Account linking option will be availble after some time.

gaunt creek
#

Hi i have a question. Me and my friend lived in same country, I can play bounce challenge but bounce challenge is looked for my friend . Why ?
(BTW it was unlocked for me yesterday for the first time but today it's locked. )

uneven hatch
#

@hollow hedge yes. Even if you bid 10uc if the item is in stock you will get it.

night cloak
#

Hi , i just bought a new phone and at the old phone the game was guest , so can i get the account back with icloud to the new phone? Tag me pls

twilit onyx
#

@night cloak u have to link it with social media

night cloak
#

@gaunt creek, Wait for the Bonus Challenge to open again.

#

It will open after some hours.

brittle epoch
#

Is there anyway to know my old UC transactions ?

#

<@&481161015728406538>

uneven hatch
#

@night cloak you need to login your old phone, then link your orignal guest account to social media. Then you can login.

hollow hedge
#

@hollow hedge yes. Even if you bid 10uc if the item is in stock you will get it.
@uneven hatch ok thx

night cloak
#

@brittle epoch, Do not ping Moderator Role. Your Question will be answered.

brittle epoch
#

@brittle epoch, Do not ping Moderator Role. Your Question will be answered.
@night cloak 👍

storm willow
#

@brittle epoch check your playstore or AppStore transactions/ purchase history

brittle epoch
#

There are some 3rd part transactions using my ID I don't know who so I want to know about this

#

this transactions and all the information to me

gaunt creek
#

Thanks, but bounce challenge opend jusr for some players ?

storm willow
#

@brittle epoch contact customer support. Also Secure your account password.

night cloak
#

@gaunt creek, It will open soon. You just have to wait.

#

Its not the same timing for everyone.

brittle epoch
#

@storm willow If you don't know about uc Charging you can use the ID only without password !

gaunt creek
#

Thanks

brittle epoch
#

So Its not about the password lol.

polar marshBOT
#

@opaque ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@gaunt creek, You're Welcome.

brittle epoch
#

How to contact customer support ? @storm willow

night cloak
#

@brittle epoch, You can contact Costumer Support in-game.

keen barn
#

Hello, i bought unknown cash from the game it self using google play a 50$ bundle , the money was token from my google play balance but i didnot receive the unknown cash on my account ! what should i do please !

craggy blade
#

@brittle epoch You can contact the customer support from in-game settings. Refer to subpoint 5.3 in #faq for further information.

twilit onyx
#

First check if it was a successful transaction

storm flumeBOT
#

You can contact the customer service via the game settings, @keen barn @brittle epoch. Refer to subpoint 5.3 in #faq for further instructions.

twilit onyx
#

If yes then wait for at least 4 hours

night cloak
#

Why my friend list fetching slowly ?

sonic marsh
#

guys how can i verify my crew

brittle epoch
#

Thank you @storm willow @night cloak @craggy blade ❤️

craggy blade
#

Welcome :)

night cloak
#

@brittle epoch, You're Welcome!

twilit onyx
#

Cuz sometime there are slow transactions

#

@night cloak it's a common issue not to worry

night cloak
#

When will fix ?

twilit onyx
#

Just enter and exit cheer park

#

To solve it

night cloak
#

@night cloak, Its a glitch mostly. It will get fixed in the next update, Mostly.

#

Hmm

#

@sonic marsh, You have to participate in Crew Challenge.

craggy blade
#

@sonic marsh You have to complete missions in order to get points by which your crew gets verified to a certain level.

left jolt
#

Is there a way to remove the group photo button?

#

It's super annoying..

#

In classic matches

storm willow
night cloak
#

Here we go again, behold the stupid ping is back again!! 🙆🏻

#

300 lol

#

Wowwwww :0

#

@night cloak, Is this a question? I dont think so. You can post this in #old.

#

And Move to #chat, This is a support channel.

#

Posted something else there by mistake, need to wait 6 hrs to post anything

#

And by the time, I’ll forget it

#

6 hours

#

Woooowww

#

Nice 👏

civic shale
#

Been trying to log in and it says account has been logged into a older version or something

night cloak
#

Ok, @night cloak. Now move to #chat.

civic shale
#

Whats up with that

night cloak
#

@civic shale, You have to update the game to the latest version.

civic shale
#

Its on its latest version

#

Cleared data everything

craggy blade
#

@civic shale Try repairing your game.

civic shale
#

Did that aswell

#

Cleared the update

#

Or whatever it says

night cloak
#

@civic shale, Is your account logged in with any other device?

civic shale
#

No

night cloak
#

Other than the device which you said the game is updated?

civic shale
#

It was on another device but its not anymore

night cloak
#

@civic shale, Then update the game on that device.

#

Then it may work.

civic shale
#

It is updated aswell

brisk mauve
#

Dm if u like juice wrld❤

civic shale
#

Man i was like 63 lvl

night cloak
#

@civic shale, Try that.

#

@brisk mauve, Move to #chat.

civic shale
#

Both devices arr on the latest version

#

0.19.0

night cloak
#

Now I’m limited to watch my friends?

#

Tencent is so funny xD

#

purple pills hack btw xd

#

purple pills hack btw xd
@night cloak now let’s not go that way buddy

#

@night cloak, Tell about this in #old.

#

Sure

#

@night cloak now let’s not go that way buddy
@night cloak xd

#

Everything thing in feedback bugs

#

Wait 12 hours

#

To say anything

#

Move to #chat, @night cloak.

#

If you type T by mistake and send it

#

Guess what

#

XD

#

Awwwe sorry buddy, you gotta wait another 6 hours

#

You can discuss about this in #chat.

#

Sorry for your mistake

#

hhhhhhh

civic shale
#

Damn ive just tried to log in with the other device and it still says the same

#

I guess that account is gone forever then

#

It was also linked with facebook , facebook account got disabled

night cloak
#

Probably Ruby just has nothing better to do, except acting like a mod and just giving me orders

#

Wow

#

xD

#

Ok Ruby

#

If you say so

#

Moving to general chatt

#

🥰

#

Ok.

#

Ok.

#

What is in today's 9mb update?

#

Probably Ruby just has nothing better to do, except acting like a mod and just giving me orders
@night cloak Nah. The mods arent active here, So anyone can help here. Who knows if I become a mod?

#

@night cloak, move to #chat.

#

Why not?

craggy blade
#

@night cloak Minor issues fixed and cheating detection improved.

night cloak
#

You arent here to ask a question, or to help.

#

@storm willow

#

im here for ask question, waiting mod

storm willow
#

@night cloak yes?

night cloak
#

@night cloak Minor issues fixed and cheating detection improved.
@craggy blade was that supposed to be a joke?

delicate robin
#

I hateeeeeee hackers

night cloak
storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

@storm willow, @Hmmm#7927 has a doubt.

fathom plover
#

Hi can the group photo be removed please? My crouch and jump button are at that angle and it affects me

night cloak
#

He left.

#

@fathom plover, in #old.

fathom plover
#

Ok

night cloak
#

Yes shoes everything in #old

#

You can also complain about your life there too@fathom plover

#

Why my friend got 3 card from weekly report ? Where i got only 1 @storm willow

#

Me and friend is in same tier

storm willow
#

@night cloak this channel is for support related to game. For off topic use #chat

zealous turret
#

I'm not russian or vietnamese but I can explain in detail how people are using modified apks to cheat the game

polar marshBOT
#

@fading yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@uneven hatch with icloud i cant right?

dense hamlet
#

I need help my account

torn kestrel
#

Uninstalling pubg mobile........can't play even 1 match properly in middleeast server........more than 1 hacker in a lobby.......no use of reporting these hackers......pubg mobile is in support of these hackers

#

All the hackers are using paid hacks and hence there is no use of reporting

#

Worst game ever

storm flumeBOT
#

Hello, @torn kestrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

zealous turret
#

can you plz put Caucasian as one of the ethnicities on the survey I can help you guys but I'm not Russian thai or vietnamese

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dense hamlet. Remember to read through #faq before asking questions in the support channels.

night cloak
#

Hey,

I have a question about a report in #cheater-reports I filmed 2 teamer in 1 match the video is 9 minutes long can i just upload It at once or should i try to make smaller clips?

#

@night cloak, Upload the vid in youtube, and share the link with the player information in #cheater-reports, when it opens.

normal fulcrum
#

@night cloak Only the important parts will be enough

night cloak
#

@torn kestrel that's wrong. pubgm is against hacker. there's use of reporting which you can get them banned. ofc they'll not get banned right after you reported them since there's alot of reports and it will take sometime before they can ban the hacker. pls be patient with it and do report if u encounter any hacker.

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

torn kestrel
#

@night cloak okay I will wait.....but can you give back my rating points that I lost because of these hackers?

night cloak
#

@normal fulcrum alright then I make 4 small videos and try to post them at once 😅 or can I send it to a staff because there is a 6h timer if I remember right 🤣

normal fulcrum
#

Why my friend got 3 card from weekly report ? Where i got only 1
@night cloak Those rewards depend kn your performance and tier

torn kestrel
#

Player Unknown Hackers and Cheaters

#

PUHC

normal fulcrum
night cloak
#

@normal fulcrum but my friend and my tier is same then why ?!

normal fulcrum
#

@torn kestrel Avoid spamming

#

@night cloak Those rewards depend on your performance and tier

polar marshBOT
#

@torn kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dark loom
night cloak
#

ok i just Upload 4 clips where u can hopfully see that they are teaming @normal fulcrum I never clipped videos sooo haha

normal fulcrum
#

Game is crashin @dark loom. Try reinstalling

#

@night cloak We don't handle reports related to team ups. Report only cheaters using plug ins. Rest all reports goes to customer support in-game

dark loom
#

I did ,didn’t work

night cloak
#

Ah ok alright

#

@dark loom, try removing the cache.

dark loom
#

I@night cloak I did still now working

normal fulcrum
#

Looks like an iphone @dark loom. Have you tried rebooting your device?

dark loom
#

@normal fulcrum yup I did all this

night cloak
#

@dark loom Try removing the whole game from the game files, Then the app. Then download it again.

normal fulcrum
#

Interesting. @storm willow Can you help him? Since it's an Apple device

night cloak
#

State your issue, @night cloak.

dark loom
#

@night cloak I removed everything

night cloak
#

@dark loom, Wait for @storm willow.

dark loom
#

Ok

#

Thank u

night cloak
#

You're Welcome.

storm willow
#

@dark loom install from AppStore

dark loom
#

It’s installed from App Store

storm willow
#

Are you using jailbroken device?

dark loom
#

No

storm willow
#

Delete the app/ reboot device and reinstall. @dark loom

dark loom
#

@storm willow I did my friend event I reset all my settings

hollow osprey
#

My Twitter account hacked they change everything,this account linked to pubg, I have access now only with facebook, I don't want them to steal my account 😩

dark loom
#

It’s 11 pro max used only for a month

torn kestrel
#

Please take a look at middleeast duo server.......every match I am getting upto 5 hackers

night cloak
#

@hollow osprey try to contact twitter support for that matter. as for now the account unlinking feature is disabled, so you can't unlink any linked account.

#

@night cloak No use of asking for an Unban.
We cant. Asking repeatedly can suspend you from this permanently.

torn kestrel
#

My ranks are losing because of hackers🥺

#

Please do something pubgm

storm willow
#

@dark loom the app works good on iOS, just checked. As long as you install from official AppStore it should work without any issue.

hollow osprey
#

@night cloak I tried but they still didn't reply or send anything to me

night cloak
#

@torn kestrel we can't do anything about this. only thing is to report the hacker (that will also take sometime for the report to be processed). as for now, please be patient. sorry for the inconvenient.

verbal yoke
night cloak
#

@hollow osprey wait for few days ? it took sometimes usually before you can get a reply.

#

@vernal arrow, Yes. It will be soon coming.

woeful elm
#

@verbal yoke what are you trying to prove?

storm willow
#

@vernal arrow everything explained clearly in #news

verbal yoke
#

@verbal yoke what are you trying to prove?
@woeful elm ok

night cloak
#

@verbal yoke Do you use hacks?

verbal yoke
#

its not my account

night cloak
#

Then?

storm flumeBOT
#

Hello, @verbal yoke!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

There you go.

verbal yoke
#

alright

#

when

#

will the channel open again

polar marshBOT
#

@torn kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@verbal yoke, Report the user if you have his ID.

verbal yoke
#

i dont sadly

hollow osprey
#

@night cloak seriously 😩 but am still worried about that they will delete my account the already deleted all my friends

night cloak
#

@verbal yoke, #cheater-reports will be opened usually on mondays. It will be open soon.

#

@vernal arrow, Report In-match the same moment when you see that the player is using the hacks.

#

@hollow osprey ohh you mean, the might get your account banned ?

hollow osprey
#

@night cloak I mean if they can get access to my PUBG , they can remove my account?? They already removed all my friends

night cloak
#

@hollow osprey remove as in unlink your facebook account so you'll not have access to your pubgm account ?

verbal yoke
#

@verbal yoke, #cheater-reports will be opened usually on mondays. It will be open soon.
@night cloak alright

polar marshBOT
#

@torn kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nocturne depot
#

A lot of hackers

night cloak
torn kestrel
#

Please please please pubgm pls ban the hackers in middleeast server

nocturne depot
#

I reported 1 million hackes

night cloak
#

@torn kestrel they're trying to work on it . please be patient and keep reporting any hacker that you encounter.

hollow osprey
#

@night cloak is it possible to unlink Twitter?? So they cant have access to my PUBG

night cloak
#

@hollow osprey as what i said earlier. the unlinking feature is disabled for now. so you can't unlink it till the unlinking feature is back.

hollow osprey
#

@night cloak you know when it will be available??

trim lotus
#

@hollow osprey bro u stil have access to your game account right?

hollow osprey
#

@trim lotus yes with Facebook

trim lotus
#

@hollow osprey even I have the same issue my gmail account has been hacked but I still have access to login with my fb

round spear
hollow osprey
#

@trim lotus but they can access to my account any time with Twitter 😩 so they can change everything

trim lotus
#

@hollow osprey yeah bro even I have the same issue

#

@hollow osprey but I think they can't unlink your fb from pubgm

night cloak
#

they can't as for now the unlinking feature is disabled.

#

@hollow osprey check #faq subpoint 2.5

hollow osprey
#

@night cloak but I guess if they want to unlink my Facebook they must login with Facebook right??

trim lotus
#

@night cloak do you know when the unlinking feature will be available??

kindred sierra
#

WGuys

night cloak
#

Unfortunately I have no info regarding that. Keep an eye on #news for upcoming news about the availability of unlinking feature in future updates.

kindred sierra
#

why in pubg mobile lite they tell me server is busy

#

always

#

used vpn but nooo

#

always server is busy

#

any solution ?

#

I'm in france

night cloak
#

Hi, the use of VPN in game is not allowed, please never try to use it as it might get your account banned.

kindred sierra
#

i didn't had a choice the game tell me always server is busy

#

error code restrict area

#

I'm in europe

heavy vortex
#

I need to upload a video in feedback.. but I'm not sure that it will upload as video but as a file which doesn't opens sometimes.. so can I post it once here to try.. then I'll delete

#

because feedback has slow mode

kindred sierra
#

bruuh wait problem by problem

#

waiting daniel to help me

onyx cairn
#

PUBG MOBILE lite is not intended to work in Western Europe. Please use the global version. For more information you can give you the Lite role from #613267301243944960.
@kindred sierra

#

@heavy vortex upload to YouTube, edit the message and add the link to it.

kindred sierra
#

yes please the global version doesnt work

#

in my device

heavy vortex
#

Thx

onyx cairn
#

You're welcome!

kindred sierra
#

so I think I dont have a choice just change my dns

#

to philipines I think

#

is it legal ?

#

its not vpn its just the dns

onyx cairn
storm flumeBOT
polar marshBOT
#

@real ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

kindred sierra
#

thank you for your help @onyx cairn

onyx cairn
#

You're welcome! 🤗

snow bramble
#

Hi, please, any help, because my account has been compromised, and the hacker can log in to my account in the game with me, and I want to decipher links that the hacker linked to my account

night cloak
#

@snow bramble refer to #faq subpoint 2.5

little wedge
#

crew challenge :/?

uneven hatch
#

@night cloak no. Login in the game centre from the old phones guest account it will become yours.

little wedge
#

when is it available

#

to register

#

?

buoyant dirge
#

all my friend's and msg not show up

little wedge
#

@buoyant dirge join a tdm game and leave it

polar marshBOT
#

@onyx vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gleaming barn
elfin canopy
#

Please post about it in #old along with this screenshot, details and the device you're using,@gleaming barn.

night cloak
#

@lime juniper when my ping fix I fill survey 🤕

rotund knot
#

Whole lobby of hackers in fpp duo asia

night cloak
#

@rotund knot, report them in-game.

mild dove
#

Plz fix this bug as it dont increased my rating becoz its a glitch unfortunately i need to exit

elfin canopy
#

It is because of your unstable internet connection.

storm flumeBOT
#

Hello, @rotund knot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

rotund knot
#

Have reported multiple hackers in game and yet I encounter them in every other match. It's like the conqueror tier is made just for the hackers and not for normal users. The whole lobby is full of them.

night cloak
#

@rotund knot it will take sometime for the report to be processed. please be patient. the hacker will be banned sooner or later. if you encounter any more hacker, please keep reporting them! ty

rotund knot
#

Been patient since multiple seasons. Anyway thank you for letting me know

elfin canopy
#

Also please go through the pinned message in #news to know what Tencent has been doing regarding hackers in-game, @rotund knot.

amber spire
#

Someone hacked my pubg gamil then he linkd his gmail to my account.now i recover my gamil but i cant remove his linked gmai...how can i remove his gmai?

night cloak
#

@amber spire refer to #faq subpoint 2.5

polar marshBOT
#

@fringe cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

amber spire
#

How i find my pubg registration date?

fast jungle
#

Hello!  I did not violate any rules established in the game, and did not use programs that violate the rules of the game.  I am for fair play, I invested a lot of money to buy RoyalPass.  Please give me back my account, I beg you!  Id: 5612405981
Nickname: KYRIE0303

elfin canopy
#

Is your account banned for 10 years, @fast jungle?

#

Did you create the account using Facebook,@amber spire?

amber spire
#

@elfin canopy yes from facebook

elfin canopy
#

Facebook > settings > apps and website > Logged in with Facebook > PUBGM

You can see the registered date there, @amber spire.

fast jungle
#

@elfin canopy yes

polar marshBOT
#

@fast jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

glossy sable
#

Please consider using Gameloop, the official emulator, @night cloak.

storm flumeBOT
amber spire
#

@elfin canopy

elfin canopy
#

Are you trying to link new email to account?

amber spire
#

The hacker want to link

elfin canopy
#

Do not share the code it with anyone.

amber spire
#

Okkk...but i dont know how he linked his account

elfin canopy
#

Change passwords of your social media linked with your PUBGM account and enable 2 factor authentication.

amber spire
#

I changed everything

elfin canopy
#

If the hacker has linked their social media to your PUBGM account, refer to subpoint 2.5 of #faq.

amber spire
delicate latch
#

I had 1 kakh around bp but today i noticed i just have 1k bp left.. i havent use it just opened 3 to 4 soldier crates n it showed not enough bp .. i was shocked . This is some kind of a glitch bcz if someone use to buy anything atleast i have something to dismantle or is someone dismantled items then i should have lots of frags

elfin canopy
#

Nickname of your social media account linked with your PUBGM account.

If the 2nd account is not yours, just write "2nd socila media (name of social media platform) belongs to hacker', @amber spire.

storm flumeBOT
#

You can contact the customer service via the game settings, @delicate latch. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Why players phonex os can't enjoy in pupg mobile like players gamelob ???

glossy sable
#

Gameloop is the only official emulator.

night cloak
#

Pupg mobile in season 14 full hackers!!

delicate latch
#

@storm flume i tried in game customer care service but it keeps on showing the general faq page never takes me to the customer care chat ... Im talking to bot throughout the day n loop around faq page

night cloak
#

There is a groub of people cant play in gamelob because thie play in phonex os

#

This

elfin canopy
#

We cannot help with it,@night cloak.

Only Gameloop emulator is recommended using any other emulator may lead to account suspension.

We cannot provide support for phoenix or any other emulator.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tired fractal
#

in season 7 conqueror title was temporary and in season 8 permanent.
i was conqueror in season 7 gg

elfin canopy
#

Also refer to pinned message in #news, @night cloak.

#

Sad, @tired fractal. pleadingfaceW

tired fractal
#

why not give me season 7 title permanent pubgmt

polar marshBOT
#

@formal rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mossy notch
#

i have texture glitch in game loop what should i do?

storm flumeBOT
mossy notch
#

yes

elfin canopy
tired fractal
#

@elfin canopy does every mod get pubg partner title?

#

i want to know more about it lol

elfin canopy
#

No, @tired fractal. Only some of them who has been here for long enough and has contributed so much to the community.

tired fractal
#

interesting, thank you

night cloak
#

In pubg I have been rotten and thank God I returned my account but the hacker takes everything from me but I can return it to me I am worried about him if I change my country I am seriously after your permission I need a way to change my country 60 days ago I can not wait because I have conditions and competitions so that I have to Change to my country of origin please i want a way

#

Please help

frosty current
#

Hello, when will the new wave of prohibition come?

night cloak
#

After a week

#

I need a way to change my country before 52 days

#

Please help

frosty current
#

coming weekly?

night cloak
#

@frosty current
Yes

frosty current
#

Thank u bro....

#

@night cloak You have to wait 52 days...

night cloak
#

I can

#

I can't

frosty current
#

😞

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Is this means that I can change my country

elfin canopy
#

Hello, when will the new wave of prohibition come?
What do you mean?

#

Contact customer service in-game for it, we cannot help you with it,@night cloak.

night cloak
#

@elfin canopy I don't know how

elfin canopy
#

Refer to subpoint 5.3 of #faq.

#

@violet rose Report them in-game.

night cloak
#

@elfin canopy
Hey look before 30 minutes I contacted them but no anything helpful what can I do please

elfin canopy
#

Contact them again, we cannot help you,@night cloak.

#

It is very unlikely you will be able to change your region in-game before the cooldown period.

median urchin
#

What can i do

violet rose
#

@elfin canopy really?!?!? Then what? I want the company to know about them and what they have done.

onyx cairn
#

That's why report them to the company. The direct way is the best way.

violet rose
#

Could you please help with that?@onyx cairn

median urchin
#

What i do

violet rose
#

I really want to know how to contact the com.@onyx cairn

elfin canopy
#

Did you made any recent purchase or applied for a refund?

median urchin
#

I ned help ?!

elfin canopy
#

@median urchin ^

onyx cairn
#

You can contact the customer service via the game settings. Navigate to the game settings from the main menu, and scroll to the bottom-left of the Basic section.

median urchin
#

@elfin canopy what ?

elfin canopy
#

Did you made any recent purchase or applied for a refund, @median urchin?

night cloak
#

Still not getting 40 points in bonus rewards while other people are getting it

elfin canopy
#

We will get back to you after getting a response from the team regarding this, @night cloak.

In the meantime could you post it in #old?

violet rose
#

@onyx cairn okay man, thanks for helping. I’ll see what will happen next..

median urchin
#

@elfin canopy no I was delete the game after that i dawnloud it than i cant porchese what can i do ??

night cloak
#

Already did

elfin canopy
#

How long you've been facing this issue, @median urchin?

night cloak
#

Nobody replies here

onyx cairn
#

You're welcome, do not hesitate from contacting us here whenever you need help!
@violet rose

night cloak
#

And if someone does, they have no clue about bonus rewards

violet rose
#

@onyx cairn ❤️❤️

elfin canopy
#

#old is to collect feedbacks, not necessarily someone would reply, @night cloak.

The Tencent staff read that channel on regular basis.

median urchin
#

Mav may be 1Week

elfin canopy
#

Did you try changing password of your Apple ID,@median urchin?

median urchin
#

@elfin canopy may be 1 week

night cloak
#

@elfin canopy how long before I get a solution for this?

median urchin
#

@elfin canopy no

elfin canopy
#

Please change password of your Apple ID and then try again, @median urchin.

#

Already asked about this,@night cloak. Waiting for a response.

night cloak
#

One more thing

#

When I used 50 points, it showed me I'll get 140 on a win

#

And won the game after a few hours

#

But I only got 70 points

median urchin
#

@elfin canopy I tried the purchase with another account, but I faced like the problem and it became clear to me that the problem is in the game because I tried to make a purchase in another account, but I did not face any problems

polar marshBOT
#

@mossy inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx cairn
#

read this pubgm_this

elfin canopy
#

Looks like something to be posted in #old, @night cloak.

It seems like they're working on bonus challenge.

night cloak
#

Bonus rewards*

#

Not bonus challenge

#

Nvm

#

Won't be posting in #old

#

If it's not happening with a lot of people they won't care

median urchin
#

@elfin canopy I tried the purchase with another account, but I faced like the problem and it became clear to me that the problem is in the game because I tried to make a purchase in another account, but I did not face any problems

night cloak
#

Just answer me when you will stop hackers ????!!!!!!!

median urchin
#

I wont anser

elfin canopy
#

@night cloak I know. My 2nd line was was to give overall view, it seems they're working on bonus challenge and the reward shop.

#

Still you should post it in #old.

night cloak
#

@elfin canopy seems?

elfin canopy
#

The security team is already stopping hackers, @night cloak.

night cloak
#

Don't they let you guys know?

elfin canopy
#

Not the official answer, hence seems. As I've already told you we are waiting for a response from the team, @night cloak.

night cloak
#

Bonus challenge was inaccessible for a few weeks

#

I don't see any changes

elfin canopy
#

It was available again on 17th.

night cloak
#

No idea what they're working on now

#

16th*

median urchin
#

@elfin canopy noBenefits

polar marshBOT
#

@rough bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

And why doesn't the support channel have any official info?

elfin canopy
#

Would you mind elaborating it, @night cloak?

#

Official information regarding what exactly?

night cloak
#

If they're working on bonus challenge or not?

elfin canopy
#

Already asked about this,@night cloak. Waiting for a response.

night cloak
#

Wasn't that reply for bonus rewards?

polar marshBOT
#

@cedar creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Or are they working on both?

elfin canopy
#

Wasn't that reply for bonus rewards?
Both.

#

Not sure if they're working. Also working does not mean changes, they maybe repairing something. So you may not necessarily see any changes afterwards.