#questions

1 messages · Page 919 of 1

polar marshBOT
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@arctic hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dapper thorn
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my friends pubgm account was logged in with facebook id...but yesterday his fb id was hacked and now someone else is playing the game...besides that person has disabled the facebook id so we cant even retrieve the facebook id...pls help me out here...he has spent a lot of money after his account and hes asking me what to do

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@wraith brook

arctic hatch
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i dont have permission

dapper thorn
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heres my problem

wraith brook
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Then only way is to contact pubgm team in game only .

dapper thorn
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how to do that?

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@wraith brook

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is there anyone from pubgm team in this server who can help me?

arctic hatch
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help

vagrant forum
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@arctic hatch Get level 10 here on discord by chatting first, wait for #cheater-reports to open and then post it there.

arctic hatch
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ok

vagrant forum
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@dapper thorn Retrieving the facebook ID is the only way to get it back.

storm flumeBOT
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Please refer to subpoint 2.8 in #faq for further information, @dapper thorn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

oak stag
#

Server time out

night cloak
oak stag
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Help

night cloak
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i have 6 solo wins but Im unranked?

lilac bane
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MY PUBG Id Was hacked and i conatct CUSTOMER Service also. But no response upto now 😫

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What is this behaviour ?

dapper thorn
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tried and also gave them necessary info but i got the response that due to covid 19 pandemic they might not be able to response to me

rose lily
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Need help,I can’t open redeem page of bonus challenge

vagrant forum
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@oak stag Check your internet connection.

oak stag
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Solved

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It was isp problem

vagrant forum
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@lilac bane Recover the social media account that was hacked.

lilac bane
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@vagrant forum hacker connect it with google account

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I had His gmail id and Phone no. Also

vagrant forum
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He connected his account to your in-game account?

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Refer to #faq subpoint 2.5.

lilac bane
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YES

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@vagrant forum I didn't understood 😫

distant pawn
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@sand path please update on server

vagrant forum
lilac bane
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Yes sir i did already

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But i didn't know registration exact date 😫

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I know month & year only

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Please help me ASAP 🙏

vagrant forum
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Well you have to figure that out yourself, I cant help you with that.

lilac bane
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When i start PMCO Game , hacker login and Cancle the Enter match again

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Why pubg didn't stop this type of activity ?

vagrant forum
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Keeping your account safe is your responsibility.

lilac bane
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Keeping Our Account safe is our responsibillity i know,
But pubg also has a responsibilty to secure game ?

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Why hacker is able to hack ?

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If they are not able to safe their data then, how we normal game safe our account ?

wraith brook
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What will you get by spamming here ?

topaz delta
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@lilac bane check your achievements date, it might help you

lilac bane
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@topaz delta From where ?

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@wraith brook I Got $100......

topaz delta
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You still have you account right ?

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@lilac bane

lilac bane
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Yes

prime copper
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Hello sir .... In last  my account in pubg is connected to this account but i removed it from this account and i connected it to my Facebook account but i can't access to my Facebook account in current time so i lost access to open my pubg account (id = 5184620236 )

Plz help me to reconnect my game id pubg in my this Gmail account so i can access open my game again because i spent alot of money to improve this account pubg game

Thanks

topaz delta
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You can't access to Facebook acc ?@prime copper

prime copper
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ناسي الرمز مال الفيس

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @prime copper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

topaz delta
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Pubg can't recover it@prime copper

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@prime copper and pls talk in english

prime copper
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Ok

topaz delta
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You better find a way to access ur Facebook account

prime copper
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Yes

fossil cove
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everyone is hacker in pmco those people who used hack they get their point and those who get try hard they can't qualify for pmco and you guys can't do anything

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please take some steps

storm flumeBOT
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Use #activities to find other PUBG MOBILE players, @verbal river.

neon viper
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Pls help I can’t move my camera while hipfiring

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I’m on mobile

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I’ve try changing the settings but it didn’t work

vagrant forum
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Check ads sensitivity settings, @neon viper

neon viper
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Ok ty

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It worked ty

solar geode
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Hi
Anybody experiencing
Ping fluctuations in game
Like 20 ms to 988 ms and in between
Running on steady optic fiber connection
is happening after current update

lethal tree
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احتاج الى المساعده

vagrant forum
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@solar geode which server do you play on?

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@lethal tree English please.

solar geode
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Asia

vagrant forum
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May I know your country?

solar geode
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I m experiencing this issue after I reinstalled game yesterday
India

lethal tree
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I have been banned for 10 years

polar marshBOT
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@lethal tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy
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@solar geode your numeric user ID?

solar geode
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Issue is persistent
Like after every second game
Ping is steady 20 ms
at start but then
Suddenly hits 300 or 600 ms
While landing and stays that way fr all game
Losing valuable points due to it

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Wait

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@elfin canopy
Is it safe to share my ID here

topaz delta
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Check ur dns

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@solar geode yes it is

elfin canopy
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You can DM me,@solar geode.

solar geode
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No DNS server

fleet talon
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Does players who haven't updated the game but can still play and players who updated the game already can still play together?

elfin canopy
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@fleet talon No, that's not possible. Both of them need to be on the same version to be able to play together.

noble patio
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When pubg beta testing starts??

vagrant forum
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No,@fleet talon.

fleet talon
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Aw. Alright then~

vagrant forum
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There's no date announced yet, @noble patio.

fleet talon
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Thanks

solar geode
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I m getting this issue after current update frm 5 days
Device Realme 5 pro
Settings Smooth-Ultra FPS - Low Sound settings

hasty ridge
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Currently inspite of having good internet in nepal, i am getting ping more than 300 on asia server since yesterday..why is it so?

topaz delta
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Why it is happening to allPubgmConfused

spring zephyr
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@hasty ridge Can I know your in-game numeric user ID?

solar geode
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@topaz delta @elfin canopy
Yes this is happening on Asia server from 5 days
To all my team mates

topaz delta
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Maybe it pubg problem

hasty ridge
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@spring zephyr it is not only my problem but this is happening since yesterday to all players in nepal

elfin canopy
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@solar geode your issue has been forwarded. Wait patiently!

topaz delta
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Bro send this video after cheater report opens

spring zephyr
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@hasty ridge It would better if you can give your in-game user ID, so we can forward your issue.

solar geode
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I tried connecting to WiFi , switching to Mobile data in between the game
Ping gets stable at 58 ms but after half way in game like suppose 15 players left it shoots to 356 or 988 ms suddenly
Rendering me helpless like not in game 😅😅😅

night cloak
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any update on banning cheaters on pmco qualifers :/

topaz delta
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@solar geode wait bro

solar geode
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@elfin canopy
Thank you Mav
Help will be appreciated 🙏😊

night cloak
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therre are dozens of hackers

spring zephyr
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@night cloak Check point 4.1 in the pinned messages of the #pmco channel.

topaz delta
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@night cloak report them with the proper evidence to that email

solemn oxide
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Hello guys I'm getting server timed out in pubg sometimes and sometimes in youtube too. I'm on wifi

crude grail
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I think there is some issue with the update for Kindle

storm flumeBOT
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Please refer to subpoint 4.5 in #faq for further information, @solemn oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@crude grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grand barn
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hi also have same problem with @solar geode philippines asia server have high red ping since lang july 14 until now we are suffering on this high for almost a week almost all filipino who plays pubg is experiencing this until now our ping is always 300ms and up it dont want to go down pls fix this problem asap all filipinos wants to grind in asia right now during quarantine but we cant play because of the high ping @topaz delta

solar geode
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@grand barn
Yes it's hindering my WIN and KD ratio
I could have reached Ace
But because of this problem m getting killed in last circles like bot 😅😅

odd skiff
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servers gg

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?

brazen raven
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hi
You log out of the game. When I log into the game with a Facebook account, a new account appears to me. How do I restore an account

night cloak
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I have a question who do i talk to about the glacier weapon bullet impact effect because they gave players and unfair advantage in the game

sand path
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How?

vagrant forum
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Did you connect your account to any social media before logging out, @brazen raven?

night cloak
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Normally you would look for a little spurt of dirt or dust to determine where your bullet has impacted at certain distances but with a fully upgraded glacial weapon you get a blue Flash which is much easier to see and makes AM adjustment much easier not everybody can afford a glacial weapon so therefore it is in fact a visual aim assist and it is an unfair advantage to every other player who doesn't have these weapons

brazen raven
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Yes, link it with a Facebook account@vagrant forum

night cloak
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This simple blue Flash goes a gives the fair play policy

sand path
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@night cloak on hit effect only works when it hits an enemy

vagrant forum
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How is that an unfair advantage?@night cloak

sand path
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So I Don't get your point

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Hitting a wall doesn't trigger the special effect.

vagrant forum
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You get hitmarkers anyways, it's just a different coloured hit effect on the maxed out glacier skin

night cloak
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Not from what ive seen and regardless it remains and unfair advantage to a massive majority of players

sand path
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How?

night cloak
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Because not everybody has one

sand path
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It is not, if it was, players wouldn't be allowed to equip glaciers at world league

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And they would be complaining.

night cloak
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A buddy of mine let me try out his skin on his phone and my ability to aim and keep on target was so easy it is unfair

solemn oxide
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Please refer to subpoint 4.5 in #faq for further information, @solemn oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume

But this method can be used in android too so can i try

sand path
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You hit the enemy. The red/green/yellow splash appears. Just it is light blue with glacier

night cloak
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@sand path thats not true you get the blood splash and bullet effect the bullet impact is a visual aim assist

brazen raven
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Can anyone help me ?

night cloak
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It's a lot easier to aim when you got little blue flashes telling you where your bullets are hitting

solemn oxide
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It's a lot easier to aim when you got little blue flashes telling you where your bullets are hitting
@night cloak
It's just your thinking nothing else

night cloak
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@solemn oxide It's because it's important I don't understand why no one else has a problem with this when it goes against Tencent's fair play policy

vagrant forum
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I like how you make up facts out of thin air.

solemn oxide
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@night cloak I respect your opinion

night cloak
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@vagrant forum I'm just going to ignore you because your baiting right now I know what I'm talking about I highly doubt you do do to your comment

spring zephyr
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@brazen raven Can you explain your issue?

bleak swan
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Hello i need help

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @bleak swan. Remember to read through #faq before asking questions in the support channels.

bleak swan
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Someone hacked my linked Twitter and email

spring zephyr
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@bleak swan So, you can't access your game account now?

bleak swan
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I have only know Facebook

storm flumeBOT
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Please refer to subpoint 2.5 in #faq for further information, @bleak swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

bleak swan
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Only i can access by Facebook

brazen raven
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You log out of the game. When I log into the game with a Facebook account, a new account appears to me. How do I restore an account@spring zephyr

storm flumeBOT
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You can contact the customer service via the game settings, @brazen raven. Refer to subpoint 5.3 in #faq for further instructions.

bleak swan
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Please help me I spend alot of money

spring zephyr
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@bleak swan Check #faq 2.5 and follow the steps to unlink the hacker's linked social media account.

terse forum
#

I'm having trouble signing in so this message appears to me
I received this phrase in the game:
‏The account is logged in with a newer version of the game, and can no longer be accessed by the old
‏version, please update to the latest version

‏I cannot log in. Please help.

silent acorn
#

@terse forum You must update your game launcher.

terse forum
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@silent acorn It has already happened

vagrant forum
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Did you try repairing client?

storm flumeBOT
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You can contact the customer service via the game settings, @terse forum. Refer to subpoint 5.3 in #faq for further instructions.

terse forum
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@vagrant forum yes

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@storm flume I have tried many times and have not received a response

lost dove
#

My Facebook account was stolen and I recover it but i can not login to my pubg accout

vagrant forum
#

Mention a mod with your numeric in-game ID and the issue, @terse forum.

spring zephyr
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@terse forum Wait for their reponse, only in-game customer service can help you with this.

bleak swan
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I already contact the support still no answer

lost dove
#

please help me

bleak swan
#

Please help me i have all the payment for my account since the beginning of the game in ios

terse forum
#

@spring zephyr They waited a week ago😂🤷🏻‍♀️

spring zephyr
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@bleak swan Wait for their response. It can take some time.

bleak swan
#

He is logging me out

lost dove
storm flumeBOT
#

You can contact the customer service via the game settings, @lost dove. Refer to subpoint 5.3 in #faq for further instructions.

terse forum
#

@lost dove Yes, like my problem

lost dove
#

game support services is not actively responce in our regions

#

they are not replying us

vagrant forum
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It takes time for them to respond

bleak swan
#

Please help me

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The support service not responding

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I spend more than 15k$ in this game

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And my account hacked by someone else

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I only have access wtih Facebook

night coral
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hello, I would like to know how I have access to tournament rooms, how do I create a

vagrant forum
#

@bleak swan Wait for them to respond back.

bleak swan
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Two days no one respond

vagrant forum
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It takes time.

night coral
#

Can someone help me ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night coral. Remember to read through #faq before asking questions in the support channels.

vagrant forum
#

You need to mail them in order to get access

craggy blade
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@night coral If a player conduct like a big tournament then he have to apply for it.

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Then he may get it

polar marshBOT
#

@sand mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night coral
#

where do i sign up?

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@craggy blade

cedar ibex
#

Plz give some easy rp missions for noob players who own rp plz plz

night coral
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You need to mail them in order to get access
@vagrant forum can you explain better ?

craggy blade
#

@cedar ibex you can provide your feedback in #old

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@night coral There's a link and a mail. I don't have perms to send.

night coral
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i am responsible for big tournaments in south america, with up to 120 different teams, i wish i could make use of the tournament dalas

spring zephyr
mild bone
#

Hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @mild bone. Remember to read through #faq before asking questions in the support channels.

median shadow
#

hello

#

any one can help me here?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @median shadow. Remember to read through #faq before asking questions in the support channels.

median shadow
#

i can't log in to my account

vagrant forum
#

What does it show?

mild bone
#

How do I contact with the company's client?

median shadow
vagrant forum
#

You can only contact with the customer service through in-game, @mild bone.

night coral
#

but I would like to know how this type of tournaments works, because I hold my events in customized rooms, and I would like to know the advantage of this other medium

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@spring zephyr

craggy blade
#

@median shadow Can you tell me your country?

median shadow
#

iraq

craggy blade
#

@median shadow Ok

vagrant forum
#

I don't think that info is publicly available, @night coral.

spring zephyr
#

@night coral check the link in that message

night cloak
#

@median shadow Emulator

median shadow
#

yes

storm flumeBOT
median shadow
#

ok

night coral
#

I don't think that info is publicly available, @night coral.
@vagrant forum I hope they are, because it is a simple life, you will only know the dynamics of this event, and its advantages

mild bone
#

Do they have a contact number?

vagrant forum
#

No.

mild bone
#

😫

storm flumeBOT
#

You can contact the customer service via the game settings, @mild bone. Refer to subpoint 5.3 in #faq for further instructions.

night coral
#

@night coral check the link in that message
@spring zephyr ok

mild bone
#

I sent them, I didn't find a solution

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I have an iPad when I enter the game My account is blocked Why

polar marshBOT
#

@mild bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong lotus
#

Hello

#

Is there anyone

wraith brook
#

@strong lotus Yes

strong lotus
#

Hello

storm flumeBOT
#

You can contact the customer service via the game settings, @strong lotus. Refer to subpoint 5.3 in #faq for further instructions.

lost ice
#

How to obtain PMCO frame

clever portal
#

@lost ice
In finals you will get it

craggy blade
#

@lost ice Winner frame or just PMCO?

lost ice
#

PMCO frame

craggy blade
#

Win regional finals. @lost ice

forest aspen
lost ice
#

Or if we qualify it so we git it

storm flumeBOT
craggy blade
#

No, By qualifying you will not get it.

lone halo
#

Hello

spring zephyr
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @lone halo. Remember to read through #faq before asking questions in the support channels.

lone halo
#

Is there Arabic support?

spring zephyr
#

@lone halo Not in this server, but you can join the MENA server for that. Link in #613267301243944960

rustic sentinel
#

Is someone know here about pubg registration in Pakistan?

topaz delta
#

@rustic sentinel pubg banned in Pakistan right

craggy blade
#

@rustic sentinel Wait for official response from the government or PTA

rustic sentinel
#

Ya bro still waiting 😣

void lark
#

@rustic sentinel fawad Ch has tweet ed to Pta to unban but it will been what did they do about ban

#

I mean seen

rustic sentinel
#

@void lark bro also our IT minister retweet today😉

void lark
#

@rustic sentinel what did he tweet

rustic sentinel
#

Wait let me send it here

void lark
#

@rustic sentinel don't do it personal information are ban here

#

You just tell me what did he say

craggy blade
void lark
#

@craggy blade sorry I didn't notice it

rustic sentinel
#

@craggy blade sorry for the inconveniences

craggy blade
#

No problem.

snow sky
#

Lawda ka game

night cloak
#

@snow sky pls English also don't abuse anything against game also this is support channel 👀

tight dock
#

Hello, any idea why i cannot see the ‏RP prime plus subscription in my account?

snow sky
night cloak
#

Lawda ka game
@snow sky please avoid usage of inappropriate language.

#

@snow sky did u tried updating for official link once?

#

Oh let me see how you support, when is this getting fixed? This year or next year ?
@snow sky I know you are angry but please keep your language appropriate.

#

I mean official pubgm site

snow sky
#

@night cloak even deleted the game and downloaded it again 6-7 times

night cloak
#

@snow sky try it once from official site

snow sky
#

I mean official pubgm site
@night cloak what you mean by that

#

From App Store right ?

vagrant forum
#

That's definitely not getting fixed if you just cuss over here, @snow sky

night cloak
#

Try from here once

#

Mine got fixed from here :/

snow sky
#

@snow sky I know you are angry but please keep your language appropriate.
@night cloak Bro I have been facing this since mid of season 13, still unable to login. Now playing from my friends id

#

@night cloak I use android and iOS devices both

night cloak
#

@snow sky try it once pls just download from that site

polar marshBOT
#

@polar grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow sky
#

Okay just if you say so, I will try

#

If it works, I’ll let you know

blissful kelp
#

@polar marsh player has been team uped in the solo match Nd beat
I have reported them but nothing hv been done to them

sweet dagger
#

hey i was stucked in new map aka livik and i reported is that fixed?

#

should i go back at that bugged location?

#

i reported the coordinates

night cloak
#

Crouching proning trick worked :/

#

To fix it

spring zephyr
#

@blissful kelp Report them in-game.

blissful kelp
#

@spring zephyr I already reported them

snow sky
spring zephyr
#

@blissful kelp Then your job is done 👍

night cloak
#

@snow sky download it and in game 1.4 gb and hope if it works

#

Or just wait for a new update :-)

snow sky
#

@night cloak again the same answer,

#

That’s for android or iOS ?

night cloak
#

@snow sky it works for both if not wrong

blissful kelp
#

@spring zephyr ok

spring zephyr
#

@blissful kelp If the system will detect them teaming up, then they will get a 1 day ban.

brittle sky
#

Why is it I cannot log into my pubgm account on my iPhone that I use on my iPad? When I link my Facebook it just automatically assumes I am a new damn player? It’s the same platform smh

spring zephyr
#

@brittle sky Can you explain your issue in detail?

stoic fable
#

If you start using the 7day room will the time be running even when you're not using it?

wraith brook
#

@stoic fable Yeah

stoic fable
#

So that can be used multipe times is a farce

brittle sky
#

@spring zephyr I can’t log into my original account on my iPad! I play on iPad now but I want to play on my@iPhone again. I originally was on iPhone, now when I tried using Facebook to log into my iPhone (TGE SAME ONE I USED ON IPAD) pubgm makes me a whole new damn account with a brand new avatar!! Completely ignoring the fact that I have a old account with my same FACEBOOK I use all the time!! Why won’t pubgm let me log into my account that I used on iPad that I wanna log into on iPhone????

storm flumeBOT
#

You can contact the customer service via the game settings, @brittle sky. Refer to subpoint 5.3 in #faq for further instructions.

brittle sky
#

Really?? Smh

open dust
#

hi pubg... i have a question. when unlinking accounts will return ?

brittle sky
#

This u I s BS

vagrant forum
#

There's no date announced for it, @open dust.

open dust
#

does this mean they are working on it ?

spring zephyr
#

@open dust It will come back at a later date.

open dust
#

ok thanks

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @brittle sky. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@vocal pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff ginkgo
#

@snow sky its right you have 600mb apk and there will be around 17 paks each around 100mb(approx) and total size would be around 2 gb

#

@night cloak well dude thats an .apk it'll only work on Android

serene solstice
#

Is ultra HD is released in any iphone ?

zealous turret
#

no

#

I dont think any phone has it

#

my friend has 2 gaming phones they still can't access it

serene solstice
#

@zealous turret is pubg have to release any update ?

#

For ultra HD or it's already available?

zealous turret
#

not sure we will get it eventually but I'm sure you will need a high end phone

#

and most likely it won't be able to run at extreme fps

serene solstice
#

@zealous turret Yes u need atleast Snapdragon 865

night cloak
#

@serene solstice you can google it for better information

zealous turret
#

I have snapdragon 865 I don't have the option

serene solstice
#

@spring zephyr I'm asking about graphics ultra hd

spring zephyr
#

@serene solstice It's coming soon. 👀

serene solstice
#

@spring zephyr not a problem

#

Get in the house

#

Ok I think I have to play pubg otherwise I will be mad

zealous turret
#

I have question

#

can anybody confirm this plz

#

I figured out that some accounts were banned for the reason unknown *
After deep checks I found that just the unofficial version of the .apk was responsible for these *
Most of the people were using
32 BIT on High end OS/Devices..

The game client will retrieve the OS version / And client type at the beginning of Tencent logo and will send to the server *

Once your account gets number of reports they will manually check ..

If they see these you are on 32 BIT but your device is based on High end OS.. They will simply close the account*

Because by default installer at app stores you are supposed to download the 64 bit version *

#

or is this another reddit post that lies

night cloak
#

:/ I am playing on 32 bit oof 👀 but my device is low end tho

gloomy dagger
#

When Asian secret mode coming ?

dapper hemlock
#

When will you improve your anticheat?

zealous turret
#

I better not get banned bc of this

#

kr is 32 bit bc I used qoo app store to download

night cloak
#

@zealous turret u can't get 32 bit :/ it's not available in game

#

After 17.9

#

17.0

zealous turret
#

not true 1399 obb is 32 bit version

night cloak
#

Until u used unofficial 3rd part apps 👀

zealous turret
#

if you check the obb in files

#

it will have numbers

#

I mean technically I did i used qop app store

#

since I'm in usa

olive dove
sweet bluff
#

They ganged up and downed me with grenades and Molotov’s on purpose.

#

I didn’t do anything to them.

potent bone
#

i cant send it

shrewd token
#

Need help

amber cedar
#

22kmph was speed and he dead. Op @storm willow

#

@glossy sable u became administrator.

glossy sable
#

Yes I did.

alpine brook
#

@glossy sable Congratulations

glossy sable
#

Thank you, @alpine brook!

potent bone
#

@glossy sable pls i sent report cheater

storm flumeBOT
#

Hello, @amber cedar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

amber cedar
#

Lol

elfin canopy
#

Hey, @shrewd token! Is your PUBGM account banned?

sand path
#

@amber cedar is that video in #old. Yours?

amber cedar
#

Yes

sand path
#

Character ID?

amber cedar
#

Dont know. I taken recording video from utuber video.

#

Let me srch on google. Wait a minute

sand path
#

Then nevermind. @amber cedar

amber cedar
#

512605492@sand path

winged valley
#

Guys, how can I collect Sara or Carlo crates? For their costumes

little wedge
#

@winged valley reach level 10 in the character

storm flumeBOT
#

Hello, @tepid turtle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

winged valley
#

@little wedge How many character crates do we get at level 10

little wedge
#

0

#

after you reach this level

polar marshBOT
#

@left rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little wedge
#

you can earn it if you have 1k points

winged valley
#

oh okay. Thanks man

little wedge
#

np

winged valley
#

How long does it take to reach level 10. Just curious

#

Playing 1-2 hours a day

little wedge
#

i level it up in 10 days

severe wren
winged valley
#

Lol that's fast. Okay nice

little wedge
#

you can't have more than 1k points in a day@winged valley

severe wren
#

لوين بدكم توصلو هاللعبه الي صارت مقرفه

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @severe wren. Refer to #613267301243944960 for language channels.

night cloak
#

@winged valley if you play 30min you get 200xp you have to play almost 2hrs 30mins for 1 k xp

winged valley
#

Okay, understood

#

Ahh thanks

#

My friend got the blue Mythic Carlo outfit. Jealous lol

night cloak
#

U can only get mythic carlo set with uc@winged valley

winged valley
#

But its in the crate?

night cloak
#

@winged valley the shop crate and character crates are different

#

The crate in the shop has mythic set and free character crate does not have that @winged valley

winged valley
#

Oh yeah. Just realized

thorn ledge
severe wren
#

To be honest, the game of Buggy has become disgusting with the increase in hacks, I wish you wouldn't hate us to play, because you are losing your popularity.

Come back to us

بصراحه لعبة ببجي صارت مقرفه من ازدياد الهكرات يا ريت ما تكرهونا هاللعبه لانو راح تخسرو شعبيتكم

رجعولنا ببجي زي زمان

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @severe wren. Refer to #613267301243944960 for language channels.

severe wren
#

To be honest, the game of Buggy has become disgusting with the increase in hacks, I wish you wouldn't hate us to play, because you are losing your popularity.

Come back to us

little wedge
#

buggy suspicious

frozen veldt
#

Guys i am not able to redeem items using bonus coins.Anyone help me

hexed pewter
#

Hey why playload is closed again? Wtf, the only mode I can play without hackers and have some fun.

high zenith
#

I have a mission and can’t do it cuz it’s not open

frozen veldt
#

@hexed pewter i guess thats available only on weekends

high zenith
frozen veldt
#

@high zenith u can instead use a mission card😉

high zenith
#

Well that’s the only way
Hate using them for just 30 points

#

Oh well

hexed pewter
#

Yea I know but why? My friend just uninstalled the game because of that, we both played playload

night cloak
#

I can’t believe Pubg Mobile support isn’t doing anything about hackers in qualifying for PMCO Fall Split 2020? How do you allow that? As it turned out, many good teams will fail to qualify because of your mistake. You are very unprofessional on this issue. You have so much money, but you dont have anti cheat program? It is not clear to me, it is not clear for us. Big shame for you, really.

hexed pewter
#

I thought they were making some updates and bringing some other stuff but no, they just thought would be better to open it only on weekends.

night cloak
#

Fix ur dogsht game

thin herald
#

Fire buttom doesn't work appropriate

sweet bluff
#

Why do people team kill on purpose?

#

And they should be banned for multiple offenses

tepid turtle
polar marshBOT
#

@forest pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @amber cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

amber cedar
#

Me sleeping. Gn u do whatever u want to do from this clip.suspicious

storm flumeBOT
#

Hello, @tepid turtle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT
#

@opal ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@minor flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

covert edge
#

Hello
Can i regain my account which was hacked in february?

polar marshBOT
#

@plush sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr
#

@covert edge Do you still have access to your PUBGM account?

covert edge
#

No
It was link with facebook
But my facebook is now disabled and i cant get it back

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @covert edge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

frozen veldt
#

@spring zephyr I am not getting to redeem items from bonus shop..Any solution?

near nova
#

Does making triggers make me play better if my phone lags af?

vague moss
#

Help

fallow pivot
#

Hello friends

vague moss
#

Help me

#

I cannot log into my account

hollow river
#

And again this happens, this is very annoying, it really discourages the player

#

I was playing duo and my friend's internet went down, and while I was worried about the other duo, the two I'm watching came from behind and killed me, and then they killed this player

polar marshBOT
#

@hollow river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eager bridge
#

Why did I lose merit and BP/exp I didn't kill anyone or do anything

#

I filed report for team mates killing me and harassing me and I got demoted

dull swift
#

M762 3x 150m auto

eager bridge
#

I am really frustrated and have great courtesy for others

dull swift
#

Hacker ID:5740501123

eager bridge
#

5267812924 ID of team member all members in this group kill team mates and have crazy effect

night cloak
#

Hello

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc/

Additionally, @Rare users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@dull swift

high sorrel
#

My Twitter account was stolen and my account was stolen in the game. Is there a way to help me?

night cloak
#

@high sorrel do you have any other social media linked to your account ? (other than twitter)

eager bridge
#

So there is nothing I can do about my merit

#

Or exp

oak cliff
#

@night cloak

zealous turret
#

@dull swift actually 150 for m7 with 3x is possible but we can Clearly see hes cheating

high sorrel
#

@night cloak just twitter

zealous turret
#

people can do full m7 6x sprays

night cloak
#

@high sorrel as for that, try to contact twitter support to get back your twitter account.

#

@gleaming barn what's the matter

dull swift
#

@zealous turret yes he killed me when i was 300m auto m762

#

In car wtf

heavy vortex
#

@oak cliff you can find a perfect video on it on YT. Showing all the locations exactly

gleaming barn
#

@night cloak this arabic gamer is hacker player

night cloak
#

Hello

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@crimson quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

Follow the instructions above, @crimson quest.

pure apex
#

Whats wrong with the Servers

glossy sable
#

Hello, @night cloak! Do you need help with something?

pure apex
#

I keep getting disconneted midgame

glossy sable
#

I don't know, @pure apex, you tell me?

pure apex
#

I honestly dont know

#

It says connection lost to server

#

@glossy sable any idea?

glossy sable
#

Please check if your connection is stable.

storm flumeBOT
#

Hello, @frosty current!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

Hello, @gleaming barn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

gloomy dagger
#

Will erangel V2 come in 0.20 or the livik full version?

glossy sable
#

That would ruin the surprise, @gloomy dagger. Keep an eye on #news!

Read the bot message above, @frosty current.

night cloak
#

Pubg fix your game people are quitting by the minute because it’s so frustrating with all these hackers

pure apex
#

@glossy sable the entire server is facing the problem

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

glossy sable
#

I don't have any issues, @pure apex. :/ No the entire server.

night cloak
#

What do u want me to do report the whole lobby, that’s how many people cheating

#

The game is broke

#

And pubg doesn’t care because they make enough money

vivid merlin
#

Pubg mobile is progressively removing hackers and hacks from the game, however it helps for you to report the hackers you encounter. Pubg can't ban all the hackers in just one go, @night cloak.

pure apex
#

Okey bro nevermind, dont fox the issue foucs more and skins great games

night cloak
#

I didn't receive UC

vivid merlin
#

@pure apex If there is an issue with the game please post about it in #old

#

@night cloak Contact customer service for purchase related issues.

pure apex
#

Thanks

polar marshBOT
#

@prime wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@heady stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen star
#

Um moderators id like to report dis guy for trying to give hacks and using it

vivid merlin
#

on this server? @keen star

keen star
#

On fb

#

Wait for the pic

fossil charm
#

Just tell me how I know the ID for hacker

#

He can win any game with out kill any one

storm flumeBOT
#

Hello, @fossil charm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

cyan citrus
#

that bot must be tired lol

storm flumeBOT
#

Use #matches to share custom games details, @brave sable.

fossil charm
#

I use the web and it’s useless

#

Like this game

vivid merlin
#

@fossil charm Unfortunately if you already left that game. you can get the id unless you took a screenshot of it.

#

@drifting jay which report button?

fossil charm
#

How I know the hacker from 100 player

vivid merlin
#

After reporting in-game it takes time for them to get banned. @drifting jay

fossil charm
#

After that make new account and be the top 1 again 😆

untold kite
#

السلام عليكم

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @untold kite. Refer to #613267301243944960 for language channels.

#

Hello, @drifting jay @fossil charm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

untold kite
#

hi

cyan citrus
#

poor bot 😦

fossil charm
#

Lol

#

@drifting jay this the true

untold kite
#

i need any support for pubg

cyan citrus
#

maybe they have methods to bypass report system , who knows

polar marshBOT
#

@untold kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trail pond
#

Why won’t Tencent fix the global chat already, like they know they have scammers and spam by now, yet no action has been taken

#

Can anyone forward this perhaps to a dev or mod on the game?

onyx cairn
trail pond
#

I just opened chat at random

#

This is a real issue

#

Fix ur game

#

and then you have people like 5940073147 with no clothing on

#

Children play this game

#

not cool

vivid merlin
#

@trail pond please report them in-game.

trail pond
#

I do but they keep making new accounts

#

IP ban them for gods sake

vivid merlin
#

They can't ip ban due to reasons.

trail pond
#

What reason? They have our login portfolio?

glossy sable
#

IP can be spoofed easily. IP ban, especially on a mobile game, is not very efficient.

#

It can also lead to false ban, if people had the same IP of if the ban was issued on a public IP.

trail pond
#

I could add better protection to a Minecraft server in one day than Tencent has done in three years

night cloak
#

@trail pond If pubgm could do it, it would be possible to IMEI ban lmao

trail pond
#

@night cloak Correct, but with the right tools and anti lock they could solve the games more dire problems

glossy sable
#

I would recommend you to join the Emulator chats and look for the messages by EdnaKali. She explains better than I do about why IMEI/IP ban are not possible.

night cloak
#

@glossy sable I can already see why it isn't PubgmSmart

trail pond
#

Like CODM that is also built by Tencent has a much more refined chat method

#

By using zone chats vs one giant cluster of spamming mobs

glossy sable
#

CODM has a way smaller playerbase.

trail pond
#

The fact that there is no punishment for sending the same text five times in a row in chat is the reason why I am here right now

glossy sable
#

You can post what you just said in #old.

storm flumeBOT
#

Hello, @drifting jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

trail pond
#

@drifting jay anti cheat works well on pubgm, there a very few real cheaters ingame

onyx cairn
#

The most people complaining about cheaters do not really know what anticheat means.
Also it's useless to complain about them in this channel as no one here can do any.

trail pond
#

I noticed that people using Vsync while lagging tend to look like cheaters, because to me they move fast and teleport due to lag

#

Which is quite annoying

#

I tested this with a friend in cheer park

glossy sable
trail pond
#

There must be a way to remove the spam bots from the world chats however, because the ability to automate bot account spamming in chat must mean there is a breach in code somewhere

glossy sable
trail pond
#

This is not the channel for said content

glossy sable
#

Can you edit your message with your comment about the 5 messages in a row you sent above?

grand hinge
#

Is there any plan to combat the hacks?

vivid merlin
#

There is anti cheat systems in place to stop hacks. @grand hinge

grand hinge
#

@vivid merlin This system is not working, are there any other systems soon?

vivid merlin
#

@grand hinge They are progressively working on the anti cheat system, it helps if you have feedback to post it in #old

grand hinge
#

There are many hacks

#

God help us

#

It's all because sharpshooter and cheto , and game garden

azure stratus
#

Make separate lobby for ipad players

mild prawn
#

Team in solo mod

#

The report in game is useless

vivid merlin
#

@mild prawn report them in-game, we cant help with teamups.

mild prawn
#

Samkiller me too

vivid merlin
#

@river galleon Try to repair the game, if that doesnt work see how your internet connect is doing, it could also be due to high traffic on the pubg mobile server.

mild prawn
#

It’s so sad when u rush conqueror and play with the guy teaming and hacking

night cloak
#

yep, fps drop when too many enemies nearby

split karma
storm flumeBOT
split karma
#

hello i am getting this error can you help me

night cloak
#

@split karma can you pls follow the bot instructions above ?!

grizzled laurel
#

when the reports section open its doors ?

split karma
#

hello türkis english no

mint parcel
#

i need a help some one have a problem solving in country block pubg so we can play game

split karma
#

can an authorized person help

vivid merlin
grizzled laurel
#

@vivid merlin

#

i asked for like 4 times

#

no one answers me

vivid merlin
grizzled laurel
#

i asked about the reports section when it opens

vivid merlin
#

@mint parcel which country?

grizzled laurel
#

approx at least

#

in how many days ?

vivid merlin
grizzled laurel
#

thanks finally "bow"

vivid merlin
#

It mainly opens once the reports are processed.

grizzled laurel
#

tbh the game is dying only cheaters in it

mint parcel
#

where is #emulator-support

grizzled laurel
#

i play for like 3 hours to gain few points and i lose them all cuz someone very nice using hack....

polar marshBOT
#

@unreal tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
polar marshBOT
#

@near osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

potent stag
#

@merry nymph here ya go

static harbor
#

Hi any admin here ?

silent acorn
#

@static harbor Ask the question, if someone can help you, then he'll feel free to do so

static harbor
#

Thx so much already they help me energydrink @silent acorn

polar marshBOT
#

@sullen monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

grand dust
#

Any admin there?

silent acorn
#

@grand dust Ask your question here, if someone can help you, then he'll feel free to do so

vivid merlin
#

@sullen monolith we dont recommend the usage of a vpn.

#

@grand dust What's the issue?

grand dust
#

@vivid merlin can u look the /w pls

carmine wadi
#

Does anyone know about port forwarding pubg mobile ? 🤔

gritty lava
#

Why is tdm broken i can't play it

vivid merlin
#

@gritty lava try to do a routine repair to the game.

gritty lava
#

I already have my good sir

#

2 times to be exact

vivid merlin
#

Have you tried to clear the cache? @gritty lava

gritty lava
#

yessir

vivid merlin
#

It is most likely a bug, can you please post it in #old?

night cloak
#

Hey! I have a question. I got Iphone and it’s updated till ios 13.6.
I tried to connect my ps4 controller to play pubg with it. Although the controller was working but the inly thing in pubg worked was camera. Will there be any update regarding that? So ios users can play with controller as well. Or if there already is. Can someone guide me through?

vivid merlin
#

@night cloak Its not recommended to use a controller.

night cloak
#

@vivid merlin why though?

silent acorn
#

@night cloak The official word from Tencent is that controllers and mobile gamepads and Bluetooth controllers aren't officially supported by PUBG Mobile on any device, Android- or iOS-based.

blissful belfry
#

hi

night cloak
#

@silent acorn I did some research and androids users are able to play pubg with controllers. there are even apps for then

#

Them^

blissful belfry
#

hello

vivid merlin
#

@blissful belfry What's the issue?

#

Report them in-game.

blissful belfry
#

ok

silent acorn
#

@night cloak This will expose the player to be banned, do not to search in a place other than the official rules to play pubg mobile

night cloak
#

@silent acorn although I googled and youtubed them. But I will take that advice seriously. However will there be any changes? Like will IOS players can ever play with controllers?

silent acorn
#

@night cloak Not everything that is said in Google and YouTube is true. Also, I do not think that in the future the controllers in pubg mobile will be supported, as it will give preference to its user ...

night cloak
#

How do i file for a complete refund

quaint sapphire
#

Been trying to update my Korean version on my iOS but it keeps saying "app has been removed by the developer" please help

silent acorn
#

@drifting jay This is PUBG Mobile Community.

quaint sapphire
#

Been trying to update my Korean version on my iOS but it keeps saying "app has been removed by the developer" please help
@quaint sapphire please any suggestions

vivid merlin
#

@quaint sapphire can you share a screenshot of what it says?

quaint sapphire
#

Shows that whenever I click update

vivid merlin
#

What region are you in?

quaint sapphire
#

Nigeria... But I followed the same steps to download to update it

#

I simply changed my region

vivid merlin
#

Try to change the region again and see if that works.

quaint sapphire
#

Alright

zealous turret
#

use qoo app store @quaint sapphire

#

if that method doesn't wokr

#

work

quaint sapphire
#

Try to change the region again and see if that works.
@vivid merlin still the same

#

if that method doesn't wokr
@zealous turret is it an app

olive relic
#

Why my controls ruins automatically ?

#

@vivid merlin

vivid merlin
#

can you elaborate me on the issue? @olive relic

night cloak
#

How do i file for a refund

zealous turret
#

yes@quaint sapphire

#

thats how I download kr version

olive relic
#

@vivid merlin

vivid merlin
#

@night cloak If you are talking about in-game. You can't.

night cloak
#

@vivid merlin why not

vivid merlin
#

@night cloak If you have already spent the currency or cash on something there isnt a refund option.

quaint sapphire
#

thats how I download kr version
@zealous turret didn't see it... I use iPhone tho

vivid merlin
#

@olive relic Try to repair the game. if that doesnt work try and switch which control layout you are using.

olive relic
#

Im using layout 2

night cloak
#

Well i dont know what i expected from a game that clams fair play but lets hackers run rampant

#

Total waist

neon flume
#

Hi ... I got a problem soon after Season 14 started describing the problem .. I have Conquer + Ace - Crown 3 more than 4 consecutive seasons and I got the frame and the legendary entry in the lobby with the time, but together the sison started the legendary entry in the lobby or the player's rotation disappeared please Help and I hope to solve the problem Thank you.

id:5307210789

misty crypt
#

Theres something wrong with the Amazon App store version where if you log into an existing account or make a new account it gets an automatic ban for 10 years, it happened to me sadly.

tender zephyr
#

The joystick aiming bug hasn't been fixed since ages...right now it's getting worse...I've had to reinstall twice...everytime it stops for some hours then the bug starts again every single match

neon flume
tender zephyr
#

The joystick aiming bug hasn't been fixed since ages...right now it's getting worse...I've had to reinstall twice...everytime it stops for some hours then the bug starts again every single match
@tender zephyr

This game is getting seriously unplayable for me...pls fix this joystick bug...I'm tired of reinstalling everyday

elfin quarry
#

any one here tell me about new update to resolve problem Graphic with AMD graphic Card @rocky idol

nova cloak
#

If I sign into KR PUBG with my global PUBG acct, will I lose everything in my global acct?

silent acorn
#

@nova cloak You'll lose everything, as far as I know.

nova cloak
#

Kk, thank u! I wasn't sure

silent acorn
#

@elfin quarry Try: Global settings > Reset > Graphics setting

#

Also reset Shader cache

elfin quarry
#

@silent acorn and setting Engine

silent acorn
#

Try each of them

elfin quarry
#

if nothing change

#

@silent acorn pubg mobile closed

#

after that close

oak cliff
#

@heavy vortex OK I try to find one

silent acorn
#

@elfin quarry Did you do as I told you?

elfin quarry
#

yeah

oak cliff
silent acorn
#

@elfin quarry So try routine repair!

elfin quarry
#

i make clean cach

#

not open to can make routine

#

i will try now

silent acorn
#

@elfin quarry Did you've reinstall the game ?

elfin quarry
#

start game and see glitch

#

yes i reinstall and setup again

#

when problem apear with me

#

but resolve and play 3 gameplay and when closed game and open agian it's happen all map get glitch graphic

#

i will see now in game

silent acorn
oak cliff
#

@silent acorn thanks🙏

#

@silent acorn

silent acorn
#

@oak cliff Unfortunately, I have no idea about this event. You can watch YouTube for more info!

oak cliff
#

OK thanks anyway then

elfin quarry
#

can i tell suggest to make resolve more in GameLoop Emlautor

#

why we can't update Engine to 7.0

storm flumeBOT
leaden matrix
#

when will you fix the asia server problem?
my fellow filipinos said that the network "PLDT FIBER" that im using is the problem, if so
please fix this i wasted 500 PESOS worth of 600 uc for my rp ($10) please i cant do my missions

silent acorn
#

@leaden matrix The problem is with your internet network.

leaden matrix
#

i know
fix your relationship with PLDT in the philippines please

#

did you even read my statement?

#

or just looked at the picture -_-

#

my wifi is at 20mbps

#

only your relationship with pldt is bad

#

my rp that i bought? wasted i cant even do the missions cuz of the lag

silent acorn
#

Look at KRJP, Middle East and North America ping.

leaden matrix
#

bruh i dont live their

#

also my rank their is bronze v

silver wing
leaden matrix
#

asia is my main, last season (13) i had stable 20 ms now its stable 212ms

#

i reached crown v

silver wing
#

594081833

leaden matrix
silent acorn
leaden matrix
#

@silent acorn wth that aint a bug

#

hahhhhhhh no one can help me -_-
cant you just say to pubg devs that
PLDT aint working with pubg?

silent acorn
#

@leaden matrix If it's not a bug, contact your Internet company representative and inquire about this problem.

leaden matrix
#

LAST SEASON (asia-20ms)
THIS SEASON (asia-212ms)

#

bruh cant you just help me?

#

also why cant i report a cheater? in cheater reports

#

i need to report one

woven atlas
#

@leaden matrix u need to be lv 10 inthis server. Also once all requests are processed #cheater-reports will open

leaden matrix
#

wtf is that kind of management?
i cant report a cheater becuz of levels?
what shame server

silent acorn
#

@leaden matrix This problem is only with you, it's not with all players, do as I said and you'll be fine!

#

@woven atlas You did wrong ping 🥺

leaden matrix
#

@silent acorn do you think?
does everyone live in the philippines and have PLDT as a wifi?
are you dumb stupid or dumb?

snow sky
#

@night cloak well dude thats an .apk it'll only work on Android
@stiff ginkgo yes only on android, what else to try ?

silent acorn
#

@leaden matrix Please be respectful, or wait for one of the staff members and he will answer you.

leaden matrix
#

go to philippines pubg disc server and ask people this question, copy it
"Guys lag din ba asia niyo? PLDT ako e"
and if they answer
"oo"
then that means yes

snow sky
#

@leaden matrix Please be respectful, or wait for one of the staff members and he will answer you.
@silent acorn who is staff member ?

#

Facing this since mid of season 13, customer support is crap.

zealous turret
#

@snow sky reinstall game

snow sky
#

@snow sky reinstall game
@zealous turret already

spare lantern
#

My account was closed because of a Stream Snipe , since I met a fan on the server and I did not kill him, can you help me?

snow sky
#

When is the new update coming ?

silent acorn
#

@leaden matrix Community team, Administrator, Moderator and Contributor.

snow sky
#

My account was hacked, but I have my linked accounts safe. I don’t understand how the hacker can login to the game and I cannot.

silent acorn
#

@snow sky Delete PUBG cache from the device where you logged in after update

zealous turret
#

the issue is his src version

uncut depot
#

why is my app crashing so much

median tundra
#

You have the worst protection system in history. The percentage of hackers on it. I hated this game

topaz delta
#

@uncut depot try clearing cache and repairing game

#

Don't use any third party software@uncut depot

snow sky
#

@snow sky Delete PUBG cache from the device where you logged in after update
@silent acorn I tried 😐

silent acorn
#

@median tundra The developers community is working hard and effort to build a protection system that is compatible with all players.

topaz delta
#

The only solution is to report it to in-game customer service

elfin quarry
#

we can't play with Emluator now more problem apear
we need reslove all bug we find
drop frame and glitch graphic and more
@torpid quail where the devolper
we can't talk with moderator for now
no more help stay tell more setting we trying and faild to reslove our problem
delete this emlatour on our world hhh 😄
backup Tencent is good
#delete this Emluator

snow sky
#

After every update, it should ask for login id and password, that way many accounts will be safe.

topaz delta
#

Hackers can do anything

median tundra
#

@silent acorn They don't seem to be working enough every time someone kills me through the wall or in strange ways

topaz delta
#

Pubgm is trying hard coz all phones are not superphones, some phone are weak and It's Android you know, It's tough bro

silent acorn
median tundra
#

If I have proof that there are hackers in a game, will they be classified?

vagrant forum
#

Just wait for the customer service to respond, @snow sky.

topaz delta
#

Send that proof when cheater reports open

vagrant forum
silent acorn
#

@median tundra They work hard to make us a clean community from hackers.

topaz delta
#

They will investigate it

vagrant forum
#

You'll need to be level 10 here on the server to be able to post in #cheater-reports.

topaz delta
#

Well he is not

median tundra
#

Well thanks for the help

spare lantern
#

My account was closed because of a Stream Snipe , since I met a fan on the server and I did not kill him, can you help me?

vagrant forum
#

What do you mean by closed? Can you show the screenshot?

ebon bear
spare lantern
#

I mean i can't log in for many years , the reson is so sad , I am innocent

#

Someone reported me for stream snipe .. i spend so much money on the account and i play this game for 2 years and i love it

vagrant forum
#

Try using the file claim option if you're actually innocent.

spare lantern
#

They answered me
Violation of the rules of the game

polar marshBOT
#

@spare lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow sky
#

Just wait for the customer service to respond, @snow sky.
@vagrant forum this year they will reply , already been weeks.

vagrant forum
#

Well it takes time and there isn't much we can do here on discord.

snow sky
#

So the only way to solve this is the customer support, which is only good at closing tickets 😅🙏

#

And we don’t know, how much time they will take

sonic yew
#

Anyone can help me ?

My account was closed because of a Stream Snipe , since I met a fan on the server and I did not kill him.

topaz delta
#

You mean team up

sonic yew
#

Since the game began, I've played it and I've paid a lot on my account

#

Its the first time for me i see my fans in the server , no not tame up . I have vedio to prove i was I innocent

topaz delta
#

Well report it to your in-game customer service

distant pawn
#

@sand path what si the update on your team or asia server?

topaz delta
#

File claim the ban

sonic yew
#

My english is simple ..
My account now closed , for that reson
I swear I am not guilty

topaz delta
#

If they said violation of rules, just tell there is a proof that iam innocent

vagrant forum
#

File claim is the only option you have.

sonic yew
#

Where i can contact the supporter ?

topaz delta
#

Discord can't do anything ABT ban

#

On the login place

sonic yew
#

I try many times but no answer
Only they say that this closure is confirmed

brisk comet
#

i think the asia ping problem in the PH is our internet service provider

topaz delta
#

@sonic yew Then there is nothing we can do

vagrant forum
#

Then there's nothing else that can be done, @sonic yew.

sonic yew
#

I spend a lot my time , my money my all things in this game , because i love it
But I was wronged

brisk comet
#

PLDT can't handle too much players

sonic yew
#

Who can help me then?

topaz delta
#

Only in-game support

vagrant forum
#

No one.

#

If they said the closure is confirmed then that's final.

topaz delta
#

Yes @brisk comet many of is having that issue

#

Not only India but also malay

vagrant forum
#

He's talking about players from Philippines.

brisk comet
#

Ohh okay i wish tencent make action asap haha

sonic yew
#

I am very sad because of the severe injustice that I suffered, and I am very broken and I cannot recover my account, and I have proof in the video of the reason for the closure of the account

topaz delta
#

Well Iam telling that this players having that

vagrant forum
#

A moderator said they don't have any news on it yet, you'll be informed when they receive any news regarding it, @brisk comet.

topaz delta
#

Coz I don't know the whole asia is having the issue

brisk comet
#

tnx mate

sonic yew
#

I have tried a lot to communicate with customer service but without interest, I am very broken

polar marshBOT
#

@brisk comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark breach
#

Library mode available at

topaz delta
#

@sonic yew sry for ur loss bro, but there is no one can help you

vagrant forum
#

@brisk comet never type that word, the bot mutes you.

sonic yew
#

I spend many thousands of dollars in my account
I play the game Reliably

#

How can help thin ? Any advice ?

night cloak
#

im gonna be a modhuh

#

@sonic yew ?

topaz delta
#

I want to be contributor

vagrant forum
#

You have already been replied to, please move over to #chat, @sonic yew.

topaz delta
polar marshBOT
#

@digital wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz delta
#

Don't say that word @digital wren

night cloak
#

Hello

sonic yew
#

You were able to recover some accounts, including this one, which is the same problem that I was exposed to

#

Why your answer
No one can help you ?
I'm Innocent
And i have all prove

vagrant forum
#

@night cloak ^

night cloak
#

@sonic yew it will be solved soon

#

please be patientemoji_12

storm flumeBOT
#

Please refer to subpoint 6.3 in #faq for further information, @night cloak @topaz delta. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sonic yew
#

Did any one help ?
Can i sind my ID ?

vagrant forum
#

We don't deal with bans here on discord, @sonic yew.

void granite
#

help me please

night cloak
#

What's the issue?@sonic yew

vagrant forum
#

I already replied you about that.

solar hill
#

Beat me too it

topaz delta
#

@night cloak he has no way as it is a conclusion

#

His account banned for violating rules

night cloak
#

Hmm okay.

#

me waiting to try and solve someones problems

mods : not happening today kidpeperain

polar marshBOT
#

@sonic yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

There you go.

topaz delta
#

@night cloak Iam not a mod

vagrant forum
#

Thank you

night cloak
#

While training with my account inside the game, the computer updated the Windows files, and during that the Internet weakened and its speed and I was moving inside the game easily, but I did not notice a slow or interruption in the Internet, then the game returned in all the steps that I took inside the game and then surprises with the appearance A message stating that there are data that have been changed, knowing that I do not use any cheat programs in the game. my account. 『C50』〆TEO. , thank you very much. I spend a lot of mony on my account and always playing clean i did contact pubg support but i dont get any answer

void granite
#

i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @void granite. Remember to read through #faq before asking questions in the support channels.

topaz delta
#

Ask in english pls

#

Well I think while upgrading window there will be some changes in files and that maybe happen to pubg files also

polar marshBOT
#

@void granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

So can maybe some one tell me how can i get to speek too

topaz delta
#

I can't tell the exact solution

#

You try to contact in-game support

vagrant forum
#

In-game customer service is your only option.

night cloak
#

I did to many times

topaz delta
#

Sry bro that is the one and only option

#

Just wait

storm willow
#

@night cloak did you get banned 10 years ?

night cloak
#

But no answer 😞

#

Yes two days ago

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cyan bramble
#

Are any m762 upgradable skins coming

topaz delta
#

This is for support

weak orchid
#

Hi, I have a query about Conqueror title. Do top 500 players get it or is it necessary to get to Ace first?

storm willow
#

@cyan bramble We do not have any information about future updates keep an eye on #news

#

@weak orchid top 500 after ACE

topaz delta
#

@weak orchid you have to be in top 500 no matter , any stars

weak orchid
#

@storm willow Thanks

noble dagger
#

ancient mode coming on which date ?

weak orchid
#

@topaz delta Thanks :)

topaz delta
#

@weak orchid no problem brother

#

I think, No dates announced @noble dagger

gray gyro
#

Hello ..
What is customer email?

#

Is there email to report cheaters?

storm flumeBOT
#

Hello, @gray gyro!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

How to officially register a org with pubgm?

#

?

#

org?

topaz delta
#

@gray gyro post your video when cheater reports open, but you should be lv10

#

What org

night cloak
#

I have to get ny esports organization verified with pubgm

#

@storm willow

#

?

desert marten
#

When a pirate kills me. I cannot see the killing scene. They also seem to control it
@lime juniper

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz delta
#

@desert marten don't tag error pls

gray gyro
night cloak
#

@desert marten report it

topaz delta
#

Ashura pubgm_yeheboi

#

So u gonna be mod

night cloak
#

report with malicious activities

topaz delta
gray gyro
#

@gray gyro post your video when cheater reports open, but you should be lv10
@topaz delta the channel all time closed and if open it close in same day that not work at all

night cloak
#

@topaz delta the channel all time closed and if open it close in same day that not work at all
@gray gyro it opens only at level 10

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

topaz delta
#

Then post it in email

night cloak
#

you have to chat to level up

topaz delta
#

He is lv 10

gray gyro
#

@gray gyro it opens only at level 10
@night cloak i am level 10 and it closed to me

night cloak
#

@gray gyro oh its closed now

topaz delta
#

@gray gyro simply email

night cloak
#

when they finish with the reports they will open again

#

dont worry it will open soon

gray gyro
#

@gray gyro oh its closed now
@night cloak it closed all days all time ...only open for some hours in week

topaz delta
cloud knoll
#

I need help :((((((

#

😢

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😢

topaz delta
#

Just email and if you saw that open send it

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@cloud knoll tell me

night cloak
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it closed all days all time ...only open for some hours in week
@gray gyro you have to wait.
or as raghul said email it

polar marshBOT
#

@cloud knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

topaz delta
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So ur acc got banned@cloud knoll

gray gyro
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That email look will work thanks man ....😍 they say will see my report

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He must be hacker .
I hate them

night cloak
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dont jump to conclusions.

topaz delta
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The only way is in-game support@cloud knoll

night cloak
#

anyone could give basic format for writing complaint email about banning?

topaz delta
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File claim the report@cloud knoll

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@gray gyro It is bot bro

vagrant forum
#

Let them read the bot message, @topaz delta.

topaz delta
#

@vagrant forum he asked me in dm

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I said to come here but he didn't

night cloak
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Then sort it out in DM

pseudo fog
#

How do I get free skins in fortnite

night cloak
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wrong server bud

topaz delta
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Well I also prefer others to help

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Ok

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So can I solve problem at dm

raven hearth
#

Hello
Evreyday the customer service don't let me talk about my problem and close the chat
So, No one can help me ?

night cloak
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?try to send an email elaborating the problem@raven hearth

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emails are mostly more effective?

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yes you can if you're interested@topaz delta and also read the DM from DYNO

topaz delta
#

Ok Thanks bro @night cloak

raven hearth
#

I receive an automatic reply from the email

topaz delta
#

@raven hearth We already said the solution, It's the only way

vagrant forum
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The in-game support is the only effective way, moreover he said he tried file claiming and failed.

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You have already been replied by me and ArcNyte

raven hearth
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My issue its same that my friend have it
And He was helped here in discord and it was posted on YouTube

night cloak
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if ur file claim is not replied only method is to wait till it ends

topaz delta
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Bro pls don't repeat otherwise

night cloak
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Could you just explain what the issue is @raven hearth

raven hearth
#

So , Why not bother with my problem a little?

topaz delta
#

@night cloak He got banned

raven hearth
#

My account was closed but by mistake!

polar marshBOT
#

@raven hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

forest onyx
#

Any mod help me??

topaz delta
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In-game support is only way

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @forest onyx. Remember to read through #faq before asking questions in the support channels.

topaz delta
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We said @night cloak

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Me, arcnyte and @vagrant forum

vagrant forum
#

That's the third time he's been muted.

ionic junco
#

Is this a spam mail? Or sent by pubgm officials?

night cloak
#

@ionic junco It's official

topaz delta
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@night cloak why feedback bugs has 6hours slow time

vagrant forum
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To prevent spam.

ionic junco
#

@night cloak can u please explain about the event sir?

night cloak
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Contact one of the staff mentioned in the mail @ionic junco .

ionic junco
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@night cloak oh okk thanks sir

night cloak
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Hello everyone

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

raven token
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I have tried for a month, the refund is always refused. I am not trying to disturb, but I am very sad for the loss I felt , Because I am innocent

fallow token
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oh my god how many times this user will get muted 😂

night cloak
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@raven token we cant help you with that contact in game customer service

storm flumeBOT
#

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant forum
#

That's his 4th discord account btw, @night cloak

night cloak
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HUMANS

raven token
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Many times , but i will do what i can to contact

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Yes im humans
I want some one to help me !

night cloak
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@coral maple btw I havent and give a feedback about that in #old