questions

[night cloak]

<@&481161015728406538> pleasee look upto it pleasee

😢

reply?

[sand path]

@night cloak character ID?

[night cloak]

5176470506 ,ETR FraggeR

@sand path

[sand path]

And it is the latest version right?

[night cloak]

yup

[sand path]

Can you get a video of it?

[night cloak]

you guys told me a month back that it will get fixed in this upadte but still it didn't

Can you get a video of it?
@sand path i have a video of it but size is of 200mb i cant upload it here

Can you get a video of it?
@sand path i can screenshare it to you though

[sand path]

YouTube link. Post it in #old. Or dm me

So it happens all the time?

[night cloak]

yup

[sand path]

Country?

[night cloak]

no timer no gun no teammates no enemies

Country?
@sand path INDIA

[sand path]

Did you try routine repair with deleting the tdm maps

[night cloak]

yup

almost 10 times

i have done it

and eve n reinstalled my game many times but still no fix

[sand path]

Alright. I'll wait for the video.

Both in arena and tdm?

[night cloak]

yup both

and even i cant spectate my teammates after dying

i cant play WAR also

if i die will spawn in span island

in War mode

[sand path]

Video of that too if possible.

[night cloak]

i will make a full video and upload in youtube and then i will send the link to here

ok?

[sand path]

Dm the link to me

[night cloak]

ohk

[old mulch]

Hi everyone i have a question can i make a new id by my game centre i ll already use in my global id

[clear berry]

You mean smurf account or just new id on same email? @old mulch

[old mulch]

@clear berry new id on same email.

[spring zephyr]

@old mulch You can't do that.

[old mulch]

But both the version are different.

[spring zephyr]

Which version?

[old mulch]

Okk listen i have a id which i am using from season 4 its global version but today I’ll download korean version of pubg

[spring zephyr]

@old mulch Then, you can. It will make a new account in the KR version and your account will be there in the global version.

[old mulch]

So can i make a new id by my old

[jaunty holly]

I hve a problem !! In my emulator I've tried to update pubg bt it's nt updating??

[old mulch]

Means if ill make a new id in kr version by my old then it will not affect on my global

[storm flume]

You can now access #emulator-chat and #emulator-support, @jaunty holly. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

@jaunty holly Ask in #emulator-support.

@old mulch Yes.

[old mulch]

@spring zephyr okkk thanks buddy

[jaunty holly]

Tq @spring zephyr

[night cloak]

Does anyone know when did season 2 started?

[proven scaffold]

@night cloak dm

[spring zephyr]

@night cloak Season 2 started on may 15 2018

[iron basin]

Can i push my rank and reach ace on 13 july??

Will i get the badge??

[spring zephyr]

Yes, you can.

[iron basin]

Badge??

[torn quarry]

Hello

[night cloak]

@sand path check dm

[woven atlas]

@iron basin yes

[spring zephyr]

@night cloak may 15 2018*

[strange nova]

When will next season starts
14 july????

[craggy blade]

@strange nova Yes

[strange nova]

Okay🥰

[night cloak]

@spring zephyr Thanks

[craggy blade]

[spring willow]

Any help my is hacked

My uc is hacked

[spring zephyr]

Does it show that your UC have been deducted?

[spring willow]

It is showing 0 uc in my account

It was 520 uc

[spring zephyr]

From where did you purchased the UC?

[spring willow]

Paytm

[spring zephyr]

@spring willow Midasbuy or in-game?

[spring willow]

Midasbuy

[storm flume]

You can contact the customer service via the game settings, @spring willow. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@spring willow go to mail and collect from there

[potent mulch]

Where can I check people that I reported in-game? I just got killed by a ####### hacker.

[spring zephyr]

@potent mulch You will get a in-game mail if he/she gets banned.

[potent mulch]

@spring zephyr I couldn't find his ID while doing death replay, but I have a footage. Can I search for players using their names?

[spring zephyr]

You will get there ID when you are reporting or spectating them.

[clever wharf]

game is very laging with us why

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @clever wharf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cobalt torrent]

Hello

Can someone help me unlink my id from google play and facebook

[spring zephyr]

Why do you want to unlink it?
Unlinking feature is disabled at this moment. So, you can't.

[gusty yacht]

Anyone know when will bonush challenge unlock?

[spring zephyr]

Soon™️

[gusty yacht]

Soon when bro after season 14 starting or before season 14 starting

[storm willow]

We do not have any official information on that

[gusty yacht]

Ok

[wet oracle]

Hello

[knotty slate]

Can anyone help

Me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[wet oracle]

@storm flume hello sir plzz help me i lost Twitter id and paswrd then how i unlinked from my pubg Account

[night cloak]

I have a problem my clothes won't download

[wet oracle]

@storm willow hello sir plzz help me i lost Twitter id and paswrd then how i unlinked from my pubg Account

It's urgent@storm flume

@night cloak
Plzz download ods pack

[solid cobalt]

@gusty yacht no bro.

[storm willow]

@wet oracle We cannot help if you forget your login credentials. Try to remember them.

@night cloak Download resource packs

[wet oracle]

@storm willow @storm willow sir listen.
Hacker link her Twitter account and he login my pubg id and waste my uc change name
I Also access my account by Google play game and via email
We both hacker and me open my account

He again and again logins into my account how umi stop him to access my account when i don't know it's Twitter account

Tell me sir @storm willow that's way i ask how I know her Twitter id

😓

@storm willow waste my uc and login in to my account nd i can't play game every he login and popup mesg on on screen another device is login

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @wet oracle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

Follow the above instructions from Machete 2.0 @wet oracle

[wet oracle]

@storm flume please explain more I can't understand I am new on discord

@storm flume how I referred to sub point 2.5

[storm willow]

Click this #faq and scroll to 2.5

[wet oracle]

@storm willow where is #faq

@storm willow ???

Anyone's understand what's@storm flume is say plzz help me to understand

[thorny heath]

Bro it's been one season and yet I haven't got my account back plz help me 😭

[wet oracle]

@thorny heath hello can you understand what@storm flume try to say

Please refer to subpoint 2.5 in #faq for further information, @Dharamdutt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there. ??

[tawny lark]

@spring zephyr

[storm willow]

@wet oracle You just need to read and follow that instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny lark]

@storm willow you have any latest news that pubg is going to register in Pakistan

[wet oracle]

@polar marsh sir plzz help how i unlike Twitter account when someone linked with my Pubg account without my permission

[storm willow]

@wet oracle do speak any other language ?

[wet oracle]

@storm willow ok from where?

@storm willow ye Hindi

@storm willow i speak Hindi

[storm willow]

@wet oracle join Pubgm India server and ask there

Link is in #613267301243944960 channel

Use English only

[tawny lark]

@storm willow reply me also?

[wet oracle]

@storm willow

[storm willow]

@tawny lark No information. If you are from Pakistan you can follow your country News channel.

[wet oracle]

@storm willow in guidelines where is the links

[tawny lark]

@storm willow ok Thanks

[storm willow]

Scroll and find Partnered servers @wet oracle

[wet oracle]

@storm willow ok Sir

[cedar igloo]

My acc was hacked 😭 i told on support in game but nothing solved..please help me

[wet oracle]

@storm willow sir can u send me screenshot of this link 🙏 Plzzz

[storm willow]

discord.gg/pubgm-INDIA

@wet oracle ^

@cedar igloo You need to try again. Only in game customer support deals with account related issues.

[cedar igloo]

I linked only to fb

[wet oracle]

@storm willow thnx

[cedar igloo]

And after selecting that i had linked one conversation over..

[wet oracle]

@storm willow I tell my problem in support section right?(

[cedar igloo]

I spent more than 2 n half lakhs in rupees for the games for gun skins and spins

Even the glacier m4 was lvl was finish at last

[blazing bronze]

Please report this cheater he injecting hack on other device and spectating in his real account
5257550115
Please help PUBG

[cedar igloo]

Im so sad 💔

[polar marsh]

@minor prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar igloo]

Feel like to die

[storm willow]

@cedar igloo nothing we discord staffs can do. Customer support is your only hope

[storm flume]

Hello, @blazing bronze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cedar igloo]

@storm willow u mean contact through the game..?

No any other emails to contact?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @cedar igloo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[haughty cypress]

@cedar igloo he clearly means in game only

[cedar igloo]

@haughty cypress okay friend

[blazing bronze]

Please report this cheater he injecting hack on other device and spectating in his real account
5257550115
Please help PUBG

[whole mica]

I tried for deadeye title 3 times but I didn't get the title.I am in platinum 4 in solo and the enemies were 50 to 60 meters away and all of the kills were headshots . Please help

[snow sky]

Hello I am a victim of phishing, I clicked on a link on Facebook and lost my account. Even after changing the password he can login, I could login only two days after the Livik update. Can anyone help me how to recover my account.

[frosty sky]

I need help. The in-game voice chat is not working when connected to wifi but works fine on mobile data.

[snow sky]

This is what I get every time I login

Please help

[storm flume]

You can contact the customer service via the game settings, @snow sky. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

I can't log in

[storm willow]

@night cloak Check your internet connection. Restart your router if needed.

[night cloak]

Restarted it twice

Internet is @300 mbps

[snow sky]

No bro didn’t help @storm flume they closed the ticket I raised another issue but didn’t got any reply

[storm willow]

@whole mica did you try with sniper ?

[thin wind]

My account is hacked what can I do

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @thin wind. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[snow sky]

Will they take the server offline for season 14 update ?

[storm willow]

Only in game customer support handles account related issues.

[thin wind]

Ok thanks

[frosty sky]

The in-game vc is not working when connected to my wifi but works with mobile data. If somebody knows how to fix this please help.

[onyx cairn]

300 MB/s is the data rate, not your data speed. @night cloak
Try stable WiFi connection or another network.

[snow sky]

Is there any way I could make my pubg mobile account logout from all devices ?

[storm willow]

@snow sky If you have access to at least one linked account, contact customer support and ask them to revoke access to the hacked account.

#faq 2.5

[polar marsh]

@unreal tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@frosty sky try changing DNS. #faq 4.5

[snow sky]

Thankyou @storm willow I know my Facebook account but I forgot my twitter account. Also I linked my account with my email. Is there any way I can get to know which twitter account I am linked to because he has accessed from Facebook.

I am helpless facing this problem since last 3 weeks

[storm willow]

@snow sky You cannot get such details. Follow #faq 2.5 no other procedure

[polar marsh]

@ruby spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brisk compass]

Is indian bonus challenge removed from pubg @polar marsh

[craggy blade]

@brisk compass It will be available to you soon.. It is closed now.

[brisk compass]

@craggy blade any confirmation date??

[craggy blade]

No. @brisk compass

[wooden zephyr]

When will the new Royale pass Poppin out? My bûtt clenching to not spend the rest of my uc on some crates

[craggy blade]

@wooden zephyr Season 14 Will come on 14 July Most probably.

[wooden zephyr]

Ok

[brisk compass]

@craggy blade the mic glitch is still there
When it will be solved??

[craggy blade]

@brisk compass You can report bugs and glitches in-game and in #old

[frosty sky]

@storm willow thanks bro, it got fixed

[brisk compass]

@craggy blade there is no response in the channel
I had told it

[craggy blade]

BTW are you using Wi-Fi? @brisk compass

[brisk compass]

@craggy blade no

[craggy blade]

@brisk compass You are not expected to get a response in #old

[brisk compass]

The what can be done @craggy blade

[craggy blade]

@brisk compass Report bugs and glitches so that can be fixed.

[brisk compass]

Done

[sand path]

Bonus challenge will be back. Probably a couple of weeks after rp

[jade finch]

when will be the mic fixed?

[snow sky]

Can anyone help

My account is hacked by some Indonesian, how to get back into my account

I am helpless

How to logout of all devices ?

[timid escarp]

@sand path if I use a VPN, can my account get executed

[night cloak]

@timid escarp yes temporarily

[spring zephyr]

@timid escarp Usage of VPN is not recomended.

@snow sky You will need to recover your social media account first.

[amber fable]

Hello guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @amber fable. Remember to read through #faq before asking questions in the support channels.

[amber fable]

I get logo error in pmco registration can anyone help

[spring zephyr]

@amber fable Ask in #pmco.

Usage of VPN is not recomended.

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@night cloak

[upper stag]

Is there an update in the problem of the disappearance of things

[spring zephyr]

@upper stag Emulator?

[upper stag]

yas

[storm flume]

You can now access #emulator-chat and #emulator-support, @upper stag. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

@upper stag Ask in #emulator-support

[storm flume]

Use of unauthorized third-party software or methods, @hollow turret, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[steel pond]

My ingame microphone and speaker won’t work unless I use a vpn but when I do I get 10 minute timeouts every 30 minutes what can I do ?

[spring zephyr]

@steel pond Change your DNS, refer to #faq 4.5

[snow sky]

Even though I have updated to the latest version why does it ask ?

[polar marsh]

@worthy sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@steel pond Are you using WiFi or mobile data?

[storm willow]

@snow sky Already answered you few minutes ago. Please do not repeat the same question again and again.

[steel pond]

Wifi and when I use my data it won’t let me login at all

[snow sky]

@storm willow bro don’t know what to do, please help

[spring zephyr]

@steel pond Change your DNS, refer to #faq 4.5

[lilac radish]

i cant go to the lobby its stucks on loading

[wraith brook]

@lilac radish Clear game cache and restart ur device . Then try

[fast socket]

this guys no 2,3,4 nade me again and again and use bad words against me

[spring zephyr]

@fast socket Report them in-game.

[fast socket]

what will happend in game

[spring zephyr]

There merit will go down.

[fast socket]

ok aditya fine i will do it

[opaque drift]

can any1 tell why i am not able to send clan perk even when i got mythic?..option to send is not.comin

[sour siren]

There is a server on discord who are giving free mods and hack tools u guys should check this out take the server link from me

[glacial shale]

Any news on the livik adventure bug??

[stray loom]

Is there any reason after the update, fps is great at start but when it's in the middle of the game fps drastically flactuates. It never happened before.

[hushed sinew]

threw 63uc through the official website www.pubgmobile.com/pay, came 63uc and after 2 minutes a message came for confiscation uc, what now?

Asia
@sacred sky yes

[spring zephyr]

@sacred sky Your region?

[hushed sinew]

others

Uzbekistan

[storm flume]

You can contact the customer service via the game settings, @hushed sinew. Refer to subpoint 5.3 in #faq for further instructions.

[sacred sky]

Asia

SEA

[spring zephyr]

Country?

[sacred sky]

Philippines

[hushed sinew]

Country?
@spring zephyr Asia - Uzbekistan

[spring zephyr]

@sacred sky Change your network connection and see if it still happens.

[neat flame]

Pubg going to register in Pakistan?

[sacred sky]

Wdym by change

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @sacred sky. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hushed sinew]

@spring zephyr Asia - Uzbekistan
@hushed sinew
what to do next to whom to write?

[wraith brook]

@sacred sky Try different connection

[spring zephyr]

@hushed sinew Can you explain your issue?

[hushed sinew]

@hushed sinew Can you explain your issue?
@spring zephyr I threw uc, they did not return the money to me and confiscated uc

[sacred sky]

Change to hotspot nothing

[spring zephyr]

Your UC got deducted?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @sacred sky. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hushed sinew]

Your UC got deducted?
@spring zephyr Yes already 3 times, it took me 4000uc

[spring zephyr]

@hushed sinew Have you made unofficial purchases in the past?

[sacred sky]

Haiz... I’ll just go play CODm, they better fix this problem

[hushed sinew]

@hushed sinew Have you made unofficial purchases in the past?
@spring zephyr no onli this site pubgmobile.com/pay/

[spring zephyr]

@sacred sky Change your DNS, refer to #faq 4.5 and see if it fixes.

[storm flume]

You can contact the customer service via the game settings, @hushed sinew. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@hushed sinew please do contact the In-game customer service for that issue

[sacred sky]

The only effect was it showing the ads, I can’t play

and no my WiFi isn’t weak, it’s very strong

[spring zephyr]

Change it to 1.1.1.1 and see if it works.

[sacred sky]

Ok

[violet snow]

Alright. I've been experiencing this issue for a while now — When I get to the game's menu (lobby), the game wouldn't load other things and would give me errors ("request timed out" / "no response from the server"). My internet is completely fine and I've done several restarts on my internet as well

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @violet snow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sacred sky]

@violet snow oh that’s just happened to me lol

[vagrant onyx]

@sacred sky download vpn 1.1.1.1 app its free

[weary sedge]

@vagrant onyx seems like an advertisement

[violet snow]

@sacred sky You on Philippines?

[vagrant onyx]

@weary sedge no

@weary sedge he had issue with vpn

[weary sedge]

@vagrant onyx #faq 3.20

[sacred sky]

Yes @violet snow

[weary sedge]

VPN usage is not recommended @vagrant onyx

[vagrant onyx]

@weary sedge i all ready know this 👍🏼

[shy mist]

What's the normal expectime time to get reply from in-game Support regarding purchase issues sent with proof?

[wind lily]

Hello

[shy mist]

Lol

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @shy mist. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wind lily]

عربي

[storm flume]

Please do not use any other language aside from English in this channel, @wind lily. Refer to #613267301243944960 for language channels.

[spring zephyr]

@wind lily English please.

[wind lily]

👍

Hi

I have my account got stollen

It was not linked before only to facebook

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @wind lily. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wraith brook]

@shy mist 1-3 day

[full ruin]

Audio Error , Mic Glitch .. Why This Problem hasn't been fixed ?? And FriendList Sync Problem .. Mostly The Audio Error with Tremendous Internet Loading even though I have a Good Network Speed .. ☹️

[wraith brook]

@full ruin Friend list bug will be fixed soon

[wind lily]

Hey my question is a few weeks ago I had my account on pubg was only linked to facebook so one person was able to enter my facebook and i dont know how and then he went to pubg and linked it to his gmail so what should I do in this case?

[full ruin]

@wraith brook but Audio Error ? Why In a Match or After a Match , I can't hear anyone and none can hear me also

Its Been 2 Seasons , still no fixing

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @wind lily. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[frank moat]

Please do something for emulator player's in india

[wind lily]

It is not answered in there so all i want is to delete the stealer gmail linked and then link it to mine

[frank moat]

Please do something for emulator player's in india

[wraith brook]

@frank moat Please refer to #emulator-support

[frank moat]

@wraith brook ok

[storm willow]

@wind lily Only in game customer support deals with account related issues. They are your only hope.

[wind lily]

So how can i go there

Pls help how i can delete the stealer account and re link to my gmail

Please guys

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @wind lily. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wind lily]

I have bro

[night cloak]

wait for their response

[sacred storm]

why my region does not change and the error writes?

[wind lily]

No my question is how i can talk to them

[night cloak]

@wind lily you can talk to them from the login screen or via in-game settings > customer service. #faq 2.5

@sacred storm what kind of error

[ashen glen]

My game is so lagging

This new update is really bad

I can't play well

Bcz of lag and glitch

[sacred storm]

@night cloak when I change just writes parametrer error

[night cloak]

@woven atlas A friend of mine has his account only linked to email but when he tries to login to it the option to use Phone/email is not available!

He uses the global version on an android device

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @ashen glen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak ask your friend to do a Routine Repair.

@sacred storm is that when you Download a map or when logging in to the game

[loud garden]

Bonus challenge unlock date plz ?????

[night cloak]

No information about that, will be unlocking soon.

[loud garden]

@night cloak thx

[night cloak]

You're welcome.

[sacred storm]

@night cloak I reinstall the game

[keen latch]

Will @FreeStyle play today?

Him?

Ok

Will PUBG let them play today?

[hushed sinew]

why can't i change region? "parameter error" @night cloak

[night cloak]

Link e-mail is not getting linked. Even if the password is correct which is received via email. It's stating the password is incorrect.

[sand path]

Will @FreeStyle play today?
@keen latch
Most probably No. The pakistani law stops them from playing. Not pubgm.

[humble cove]

@sand path Hello my Facebook account has been closed and I could not log in to it again and there was a problem in my inability to access my pubg account

[sand path]

If you cannot log in. Your account is lost unfortunately. You can try contacting the customer service.

[steel pond]

By any chance do you know when the cheater report Chanel will open up again ? There’s these 2 Facebook streamers streaming themselves using cheats such as Radar/Wallhack and aimbot and when I report them in game nothing happens

[humble cove]

@sand path Nobody answered me and they were contacted and I did not find a response from them if you can help me recover my account on the game I can send all the data to make sure it is my account

[sand path]

Unfortunately that's not in my Hands

[humble cove]

@sand path Who can help me, no one wants to help me, and I did not violate the laws of the game, and all that happened was the loss of my Facebook account and after that my account was lost on the game

[spring zephyr]

@humble cove You will need to recover your social media. If you have lost your linked social media account, then,you can't do much.
Contact FB customer service and try to recover it.

[shy mist]

How come these Devs found about UC glitch so fast.? But can't fix some basic requirements of game ..Damn

[storm flume]

Hello, @shy mist!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[misty monolith]

How to apply for pubg mobile beta tester?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @misty monolith:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[shy mist]

Nah bro people would get 50Uc for ₹10..
And now they removed it so soon within a day..

[misty monolith]

Nero site is not opening why?

[shy mist]

I wonder when they can repair issues regarding PURCHASE why isn't it same in terms of GAMEPLAY?

@spring zephyr

[spring zephyr]

If the program is currently closed, new applications will be accepted again in the future.
@misty monolith ^

[misty monolith]

No bro , it's not opening
Can u check in your device whether it's closed or not
Becoz it's not opening in mine@spring zephyr

U*

[humble cove]

@spring zephyr Facebook does not want to return my account and says the law has been broken

[spring zephyr]

@humble cove Then, you can't do anything about it.

[misty monolith]

@spring zephyr bro plz check whether it's closed or not

[spring zephyr]

@misty monolith It's closed.

[misty monolith]

Ok

[whole pilot]

I need to remove Facebook from my login

[spring zephyr]

@whole pilot You can't, the unlinking feature is disabled at this moment.

[whole pilot]

My facebook got hacked@spring zephyr

[humble cove]

@spring zephyr I lost my account on the game and there is no hope for him to come back again? I can prove that it is my account on Facebook and prove that it is my account on the game. If you can help me, help me and if you cannot tell me who can help me and thank you

[whole pilot]

I need to remove

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @whole pilot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint 2.8 in #faq for further information, @humble cove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[whole pilot]

@spring zephyr Ty 💛

[night cloak]

Player constantly spamming find players chat, please resolve

[tacit linden]

#questions when premium crates are coming?

[sand path]

@tacit linden they're back

[tacit linden]

Today?@sand path

[sand path]

Yes

Already in game.

[tacit linden]

@sand path thanks for information

#questions my friends list is not showing properly

[craggy blade]

Enter cheer park and exit to fix it temporarily. It will be fixed soon. @tacit linden

[static moss]

Hello, Please I need help with the last update for pubg mobile emulator, it has many issues, Things appear and disappear, However My Pc has an AMD ryzen 5 3600x cpu, GPU: rx5600xt, 16g ram, SSD,

I uninstalled and installed it several times but the issue is still exist

[tacit linden]

#questions

[craggy blade]

Anyone who faces invisible objects, rendering issues, OpenGL render lag and all such issues, please wait for a small patch. @static moss Also use emulator channels for emulator related questions.

[tacit linden]

@craggy blade Are You Playing PUBG?

[humble cove]

I lost my account on the game and there is no hope for him to come back again? I can prove that it is my account on Facebook and prove that it is my account on the game. If you can help me, help me and if you cannot tell me who can help me and thank you

[craggy blade]

@tacit linden Not now.

[tacit linden]

#questions

I lost my account on the game and there is no hope for him to come back again? I can prove that it is my account on Facebook and prove that it is my account on the game. If you can help me, help me and if you cannot tell me who can help me and thank you

[static moss]

@craggy blade Do you have an idea, When will be the patch?

[craggy blade]

@static moss No.

[onyx cairn]

Patches and/or Bugfixes will be pushed as soon as they are available, you can follow #news regarding any, @static moss.

[cobalt fog]

@onyx cairn what about the hackers with aim bot and esp these payyers are still pain

[onyx cairn]

The most effective way is to report them directly in game.

[polar marsh]

@cobalt fog:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

Using word ban will trigger the bot.

Although reporting doesn't mean Automatic ban.

[steel mantle]

MVP system alright or not?

[humble cove]

#questions Nobody wants to help me, I want to recover my account

[onyx cairn]

Account security is up to the players only, you need to recover it by your own. Refer to #faq 2.8 to recover your account. @humble cove

[clever wharf]

we have voice chat problem in game.

[humble cove]

@onyx cairn I could not retrieve it on my own. I want help. I will explain to you why I cannot enter the game because of Facebook. I closed my account and after that I could not enter my account on the game.

[rustic sentinel]

Does somebody know when will pubg unban in Pakistan?

[clever wharf]

we have not working voice chat in game

[rustic sentinel]

@clever wharf where are you from?

[clever wharf]

PK

[rustic sentinel]

@clever wharf it's because pubg mobile is banned in PK

[clever wharf]

no their some friends from anothor country but also they have same issue

We are Playing with Xunyou Game booster

[sand path]

Gfx?

[clever wharf]

No

u can check on google play store

[polar marsh]

@clever wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble cove]

#questions Is there anyone who speaks Arabic I can talk to?

[lusty reef]

How can I play on SA server’s?

It doesn’t even starts!

[teal rain]

This player accepts third-party programs, kills everyone with 1-2 shots

[sharp onyx]

Hello

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@teal rain

@lusty reef please explain your issue in detail

[steel mantle]

MVP system is bugged

[storm flume]

Hello, @steel mantle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[steel mantle]

How do I report that outside game issue

[sharp onyx]

@steel mantle This is currently the only way (for players)

[steel mantle]

MVP system alright or not?
Check that pic

I literally had 10 whole kills more than him

Did heal so much

[sharp onyx]

Yeah I saw. Lately more points are given for healing and support. So even if you get a 100 in kills, but 70 in support, you arent getting mvp

[steel mantle]

Wait

[autumn coral]

Hello any one help me Ek tactician matches stuck at 155 and not count after 8 matches why? Any one help

[sharp onyx]

@autumn coral did you play all 8 matches today?

[autumn coral]

Ya

5 payload or 3 arena

[sharp onyx]

Yes. Then you probably got rate limited. You can play more matches tomorrow and they will count

[steel mantle]

[autumn coral]

Today I play 60 plus matches

Count only 45

[steel mantle]

How much heal points count?

[spring zephyr]

@autumn coral There is a daily limit. It won't count now.
You can complete it tomorrow.

[autumn coral]

@spring zephyr thank you bro

[fickle coral]

i need to talk

😦

[polar marsh]

@fickle coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@steel mantle Check those differences in that image ¯_(ツ)_/¯

[steel mantle]

Heal points more than kills?

😑

[onyx roost]

Please help my PUBG game account in my mobile hacker

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @onyx roost. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx roost]

Please help my PUBG game account in my mobile hacker

[spring zephyr]

@onyx roost Can you still access your PUBGM account?

[torn quarry]

Guys

[onyx roost]

Yes

[spring zephyr]

@onyx roost Then, refer to #faq 2.5 to know how to unlink the hacker's account.

[onyx roost]

Yes

[night cloak]

I need to talk

[onyx roost]

@onyx roost Then, refer to #faq 2.5 to know how to unlink the hacker's account.
@spring zephyr There is full Facebook information

[sharp onyx]

@night cloak please state your issue

[lost narwhal]

Help me to recover my pubg account

[spring zephyr]

@lost narwhal How did you lost it?

[night cloak]

My account was hacked @sharp onyx

[lost narwhal]

Facebook is disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @lost narwhal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lost narwhal]

@spring zephyr Facebook disable

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lost narwhal]

And i only linked my mobile number to pubg id@spring zephyr

[spring zephyr]

Log-in via the number then.

[onyx roost]

Please help my friend

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @onyx roost. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx roost]

Can you help me sooner

[spring zephyr]

@onyx roost Only in-game customer service can help you with this issue, refer to #faq 2.5

[dull root]

@normal fulcrum how can i invite my friend here?

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[sharp onyx]

@dull root u can type .invite to get the link ^

[onyx roost]

I sent them and didn't get any results

[spring zephyr]

@onyx roost Wait for there response then.

[dull root]

@sharp onyx bro i didn't get what you are saying?

[cloud bough]

Another person is opening my account please anyone help me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @cloud bough. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx roost]

@spring zephyr How much it takes to respond

[sharp onyx]

@dull root just copy the link I sent above

[spring zephyr]

@onyx roost It can take upto 90days.

[dull root]

@sharp onyx yes i have sent it to them

[cloud bough]

@storm flume ok i send massage for you answer my please?

[spring zephyr]

@onyx roost Wait for there response, that's the best thing that you can do at this moment.

[humble cove]

😩 Is there anyone who speaks Arabic I can talk to?

[onyx roost]

@spring zephyr I just want to disconnect Twitter and Email

[spring zephyr]

Already answered you.

[cyan citrus]

new season will start on 13 or 14 ?

[spring zephyr]

14th July.

[onyx roost]

@spring zephyr My friend please help i am in trouble

[spring zephyr]

@onyx roost Wait for there response, that's the best thing that you can do at this moment.

[onyx roost]

I want to pay for money, it does not matter

[spring zephyr]

We can't do anything about it.
Only CS can help you with that.

So, wait patiently for there response.

[vestal spruce]

Do something about anti report hackers.

[storm flume]

Hello, @vestal spruce!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[grave parcel]

Dear friends i make a lot of purchases in 27 may after this i did not make any purchases in may 29 pubg mobile takes from my account 24.99$ i write to support from game but didn’t get any answers why they take from me 24.99$ what can i do?

[spring zephyr]

@grave parcel Wait for there response.

[grave parcel]

Im waiting more then month but there is no answer

[spring zephyr]

It can take upto 90days.

[red sage]

I Can't Login My Pubg Id..It's Showing Authorization Revoked...Any Solution for this??

[spring zephyr]

@red sage Do you have access to your social media account?

[red sage]

i can Login My Facebook id..But I Can't Open my Pubg Id...

[grave parcel]

Is there any email address where i can write about my problem? Or i must write only from in game application?

[red sage]

it's showing Authorization Revoked at Login Page

@spring zephyr

[spring zephyr]

@grave parcel No, only in-game CS can help you with this issue.

@red sage Log-out from your FB app and log-in to your FB account in a browser.
And try again.

[red sage]

ok let me try

[night cloak]

5- First and Oldest payment receipt made from this account
What that means?

what actions are Pubg going to take for Registration in Pakistan?

[spring zephyr]

@night cloak The receipt of the last and first purchases that you made from your account.

[wintry kayak]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wintry kayak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

For example can I write Google play or email that I put it money in?

[red sage]

@spring zephyr i Uninstall FB App then Again i tried to Login My Pubg Id Through Browser Page After it's showing Can't login Try again

[limpid socket]

@red sage I think repairing your client should fix the issue

[snow sky]

This problem is still not fixed, unable to login

[limpid socket]

I hope you know how to repair the game

@snow sky did you update it to the last version? Check App Store

[red sage]

@limpid socketi Tried to Login In 3 Phone But Problem is Remain Same

[night cloak]

Same problem @snow sky

[snow sky]

@night cloak since last 3 weeks

[limpid socket]

@red sage click on the repair option that’s on the top left of the screen after you click ok on the error dialogue box

[night cloak]

After last update I got it

[snow sky]

But was able to login for 1 day when I updated to Livik

[red sage]

@limpid socket already tried But Nothing Happened

[night cloak]

I also

[limpid socket]

@red sage clicking on this didn’t help?

[snow sky]

@limpid socket yes sir already tried everything, even deleting the app and reinstalling it

[red sage]

@limpid socket No Bro

[snow sky]

Please help

[limpid socket]

@snow sky can you send me a picture of the version of the app you’re currently using

[snow sky]

@limpid socket yes I tried this too

[red sage]

@limpid socket I Repair And After reinstall Game also but Problem again same

[snow sky]

@limpid socket okay just a moment

[red sage]

i Can Login My FB on App And Browser but I Can't open my Pubg Id...It's showing Authorization Revoked

[storm flume]

You can contact the customer service via the game settings, @red sage. Refer to subpoint 5.3 in #faq for further instructions.

[glossy sable]

Have you ever logged in on a cracked client, @snow sky, or downloaded from an unofficial source?

[red sage]

Wtf Bro customer Service Isn't Replying Anything....Acting Like A Bot

[glossy sable]

That is your only way, @red sage.
Go to Facebook's settings, Apps, and be sure you have enabled access for PUBG MOBILE.

[red sage]

@glossy sable I Checked That...All Access Is Enabled

[storm flume]

You can contact the customer service via the game settings, @grave parcel. Refer to subpoint 5.3 in #faq for further instructions.

[glossy sable]

Well, unfortunately CS is your only option, then, @red sage. We can not help you about that issue here.

[snow sky]

@red sage I can login to my Facebook, even I tried changing password, clearing data from apps and websites, everything but I don’t know, what’s wrong with it ?

Is my ID hacked or something

[glossy sable]

Most probably none, @night cloak. There is not much we can do against a government.

[grave parcel]

You can contact the customer service via the game settings, @grave parcel. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume they didn’t answer me there only auto chat

[glossy sable]

Have you ever logged in on a cracked client, @snow sky, or downloaded from an unofficial source?

[snow sky]

@glossy sable never sir

[night cloak]

My Facebook has benn hacked @snow sky I think you have the same problem

[snow sky]

@night cloak but I already changed the password, I thought I was safe

[glossy sable]

Do you have any Android devices?

[snow sky]

@glossy sable yes but is lower end device, I never preferred to run pubg in that cause it lags too much

Even if my Facebook is hacked. I already changed my password. How , I don’t understand

[glossy sable]

Can you try logging in on your Android device, please?

[snow sky]

Okay wait I’ll try since I had in that phone, I just need to update the game and I will let you know

[glossy sable]

Sure.

[wraith brook]

I can't understand why so many people are having the same issue of account hacked . I think there is some kind of scam goin on.

[glossy sable]

There are always scams going on. Having people fall for those is another thing. :)

[night cloak]

what about the registration? they didn't registered the game in Pakistan?

[hexed jasper]

@wraith brook @glossy sable there are so many youtuber doing gift things and some ask their subs to give their email to them ao they buy to them m4 glacier or like that and some ppl took advantage of that and they copy tge youtuber name and ask ppl their id and boom u have thousands of accounts taken

[steel pond]

Same with that official tournament scam🤷🏼‍♂️

[snow sky]

What should I do

[glossy sable]

Account security is your one's own, responsibility, @hexed jasper. If people are gullible enough to fall for those, we can't help them much if they don't even help themselves.

[snow sky]

Bro it’s still showing the same thing 😭

What should I do

[glossy sable]

Can you take another picture slightly to the left, @snow sky? I want to see the version number.

[snow sky]

Okay bro

Just a moment

[hexed jasper]

@glossy sable yep thatss wright i don't give my account even if my dad ask it from me i will say noooo lol

[glossy sable]

We do not recommend using VPN, @stoic fable.

[snow sky]

Please help bro

[stoic fable]

@glossy sable but will i be bannnned?

Please tell as it's currently suspended in Pakistan

[glossy sable]

That is all I can tell you, @stoic fable. We do not recommend using VPN. Do the maths.

[snow sky]

I don’t understand how hackers get into my account or how they hacked I’m not good at all these things

[stoic fable]

That's really vague

[hexed jasper]

@glossy sable question is there any notable decrease in hacking or is it still out of control ?

[glossy sable]

There is a notable decrease each and every update, @hexed jasper. But the cheat devs always get a way to come back.

The fight against cheaters is an everlasting battle.

[stoic fable]

And not helpful at all

[hexed jasper]

@glossy sable they can use the hard way

[snow sky]

Isn’t there any way to logout from all devices ?

[glossy sable]

Hold on a second, @snow sky. I didn't forget you, just checking a few things. ;)

[stoic fable]

@glossy sable thus you guys recommend not to play pubg

[hexed jasper]

@glossy sable like pubg pc they can assigne a good rules to rank like u need to authenticate by phone number

[snow sky]

Even if there is any, I can’t do it 😢

[glossy sable]

We recommend to abide your government's decisions.

[stoic fable]

@glossy sable and not play pubg in short

[snow sky]

@glossy sable thankyou sir

[glossy sable]

If that's your government's decision, well, we can't help much. If you want to use VPN, use it at your own risk. We do not recommend its usage.

[stoic fable]

Eh thanks you were pretty helpful.

[night cloak]

When I not got my account i will never play pubg again

[snow sky]

@night cloak keep up hope bro

[glossy sable]

Alright there is a strange thing happening, @snow sky:
The version number on your Android device ends with 3907, @snow sky. That is the latest version. Your screenshot on iOS ends with 3906, which is not the latest version.

[snow sky]

So what should I do sir ? Please guide

Even if I don’t use that account I don’t want anyone else or a hacker using it.

[glossy sable]

Repairing/reinstalling should trigger an automatic update, but for some reason your device didn't do it.

If you never entered your credentials on any strange websites, you shouldn't worry about that.

Your account has been logged in on a newer version, not on a different location.

Please try uninstalling the game (on your main iOS device), restart the device, and then reinstall the game.

[snow sky]

I got that message earlier when I updated but after that never got, I thought I was safe since I changed my password

Oh no, is my account hacked ?

[glossy sable]

What message?

[snow sky]

@glossy sable I got this message before update and then I changed my password and updated , the game account as running fine, but since yesterday I am getting that notice.

Logged in from different location

[glossy sable]

Which message?

Oh.

[snow sky]

Something

[glossy sable]

That

is

unfortunate.

[snow sky]

Like logged in from different location

[glossy sable]

What social media accounts do you have linked to your game account?

[snow sky]

I have Facebook and twitter and email and even my phone number is linked to gameplay management

But the thing is I forgot my twitter account

[glossy sable]

I see.

It's going to be a bit long, but please try this:

[snow sky]

I’ll try everything to save my account and going into the wrong hands sir

[night cloak]

@vagrant maple
I can not login but hacker play in my account do you have an idea about that

[glossy sable]

1. Facebook: Go to Facebook (browser or app, doesn't matter), log out from all other locations, change your password.
2. Twitter: Do the same.
3. Game version: Uninstall the game (on your main iOS device), restart the device, and then reinstall the game.
4. Email: Change the password for your email login option: enter your email, enter a wrong password, click on the "forgot password" option that appears, reset your password.
5. Phone number: Do the same.

[snow sky]

I mean I just got that message, after that I can’t login to the game

[pure yacht]

My game still wont download he resources

Even after i repair it

[glossy sable]

Oh, and log out from and your Android device first, @snow sky.

Before the other steps.

[snow sky]

Okay I’ll try

[fossil iris]

@night cloak me to i don't know how the do that

[snow sky]

But I forgot my twitter account linked to the game

@glossy sable okay sir

[night cloak]

@glossy sable

[snow sky]

@glossy sable sir how to change the password for mobile number , just click on forgot password ?

I’ll try and I will let you know

[pure yacht]

Is it supposed to be saying 0? Lmao

[summer sparrow]

@pure yacht no

[pure yacht]

The clothes and stuff wouldnt download either

[sand path]

@pure yacht are you from Pakistan?

Or maybe your storage is low.

[spring zephyr]

@still cove You got banned?

[summer sparrow]

@pure yacht if you are in India you will be facing this problem

[pure yacht]

Not in india tho or pakistan

[polar marsh]

@still cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure yacht]

From barbados

[summer sparrow]

@pure yacht have you tried to uninstall and reinstall the game

[pure yacht]

Yup

[spring zephyr]

@pure yacht Android?

[pure yacht]

Yus

[spring zephyr]

@pure yacht Then you can manually install the maps, refer to #faq 4.12

[lusty reef]

How can I play on SA server’s guy’s?

It keeps matchmaking but doesn’t starts

[gritty glade]

What is the Meaning Of XT weapon In Arena Training?

[hallow steppe]

Does cotrollers work ob mobile

[pure yacht]

Aight i fixed it

[median fjord]

Respective Madam and Sir
My Gmail was hacked by an unkwon person my pubg account is linked with Email so it is request to unlink my account in order to safe my account
ID : H A N A N
gmail : death [e-mail]
ID NO: 5235138759
Plese unlink my account

[tough shore]

Come on.... Fix the Lag and Framedrops asap.......

[jovial cove]

My pubg not open my android device

Please help

[night cloak]

I got hacker in match

[jovial cove]

Please hrlp

[sour wyvern]

Plz...help me today i am purchased 600 UC through SBI pay cash was recived but uc not credited my pubg mobile id 5745266918

[jovial cove]

Help

[short eagle]

@median fjord the unlink feature is disabled at the moment

[jovial cove]

My pubg

[jovial cove]

Please help my pubg not open

Please help

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tough shore]

It's so irritating......lags like hel and super framedrops when enemies come into sight......The game was smooth af before the update...... please look into the issue and fix this please as a lot of people too are facing this problem.......

[sour wyvern]

This is recipt i purchased 600 UC but uc not credited pls help me

[median fjord]

@short eagle mam plese i spent many lakhs on it plese do something

[iron sparrow]

I am trying to do as the official commercial video says to do and subscribe for 2 months so that on the next royal pass I will start at level 25. I subscribed for 1 month and now I don't see an option to subscribe again. How do I do this?

[storm flume]

You can contact the customer service via the game settings, @sour wyvern. Refer to subpoint 5.3 in #faq for further instructions.

[sour wyvern]

But not replay bro

[craggy blade]

@iron sparrow Subscriptions renews every month if you didn't cancel.

[tough shore]

It's so irritating......lags like hel and super framedrops when enemies come into sight......The game was smooth af before the update...... please look into the issue and fix this please as a lot of people too are facing this problem.......Day 4 of asking this
Device:Realme 5 Pro

[night cloak]

@dusky bone i have encountered with cheater

[craggy blade]

@iron sparrow Read below that screenshot.

[short eagle]

@tough shore you could post that in #old

[iron sparrow]

@craggy blade that doesn't make any sense. It says that if I subscribe for 2 months then I will be at level 25. The season starts in a couple of days

[storm flume]

Use of unauthorized third-party software or methods, @steel pond, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@steel pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough shore]

I ve been posting this everywhere>

@short eagle Come on Man .....Let the Devs know

[lusty reef]

Did anyone try playing on south america?

For me it’s matchmaking doesn’t starts!

[iron sparrow]

I guess I got scammed 🤦🏻‍♂️

[lusty reef]

lol How?

[craggy blade]

@iron sparrow Where does it says that you will get 25 ranks?

[iron sparrow]

The video about the RP subscription lies. Says you can subscribe for 2 months and start the next RP at level 25 and it's the same price as if you payed for it normally, but with benefits. However there is no option for that

[lusty reef]

🤦‍♂️

[forest summit]

@vital sluice Sorry for the ping but will you please send me the official gameloop server link?

@blazing saddle

[iron sparrow]

Ohhhh. I just watched the part on the video 2 more times. That's a slick way of wording things. I see what's going on here now. Basically after 2 months of subscribing you get enough UC vouchers to purchase the rank. I actually wanted to start the season at level 25. I just wasted money. I will unsubscribe and just start at the normal level like most other players. What a freaking rip-off

[cosmic urchin]

one question, why gfx tool is not allowed

[storm flume]

Use of unauthorized third-party software or methods, @cosmic urchin, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cosmic urchin]

it isnt hack, right?

[onyx cairn]

It's an unauthorized manipulation of game data.@cosmic urchin

[craggy blade]

@iron sparrow It says you will get Elite Pass plus Value in UC

[lofty solstice]

430only?

[onyx cairn]

For the first month@lofty solstice

[vital sluice]

@forest summit you could try asking in #emulator-support. I don't have it. Sorry

[cosmic urchin]

It's an unauthorized manipulation of game data.@cosmic urchin
@onyx cairn so only authorized manipulation of game data allowed? like the wifi booster thingy in the chinese version where it will bring u to download in game?

[forest summit]

@vital sluice Where is emulator support?

[vital sluice]

#emulator-support

[onyx cairn]

No manipulation is allowed. @cosmic urchin

[gleaming mountain]

Hi, is there a way to change fb account thats linked to ur pubg account? I have managed to detach my fb account but whenever im trying to connect a new one, its making me start with a new pubg account <@&481161015728406538>

[cosmic urchin]

but why the chinese version literally have a button to send u to download a wifi speed booster to make the ping lower in game @onyx cairn

[onyx cairn]

Do not mention the role without having an urgent case, @gleaming mountain.

[cosmic urchin]

why though @onyx cairn

[formal zephyr]

Stuck in livik map

[gusty gull]

We Want Bangladeshi Server

[onyx cairn]

@cosmic urchin the Chinese version is a completely different game.

[gusty gull]

We want Bangladeshi Server

[craggy blade]

@gusty gull You can provide your feedback in #old

[gritty glade]

What Is The Meaning Of XT Weapon In Arena Training?

[onyx cairn]

Experimental Trial Weapon:

1. This experimental weapon has been specially optimized for better performance and is able to record where its bullets hit in matches.
2. The trial weapon can only be used in the Livik event mode and Arena Training mode at this time.
   @gritty glade

[night cloak]

@gleaming mountain you need to contact both customer service of In-game as well as the Facebook's, do not use the Moderators mention for these.

[tough shore]

Can we get a word on when the framedrops and lag are going to be fixed? Are the Devs working on it? @night cloak @onyx cairn Anyone??

[cosmic urchin]

@cosmic urchin the Chinese version is a completely different game.
@onyx cairn same company, its literally the same as tik tok and the chinese version "douyin"

[onyx cairn]

It is not allowed, you may contact customer service or read the terms of service. @cosmic urchin

[tough shore]

Can we get a word on when the framedrops and lag are going to be fixed? Are the Devs working on it? @Rock47 @Daniel | PUBGM ESPORTS Anyone??
SORRY if I'm spamming

[onyx cairn]

@tough shore patches or hot fixes will be pushed as soon as they are available.

[cosmic urchin]

youtuber said its ok and i tried( only in training ground thought and i turn off after)

so did i still break rule?

[tough shore]

Ok thanks for letting me know
Cheers mate @onyx cairn

[onyx cairn]

A YouTuber is not a serious source. @cosmic urchin

[cosmic urchin]

but i only used in training ground to test but switch back and kept on playing 😛

[gritty glade]

@onyx cairn
It means XT weapon have less recoil or anything like that?
Or everything is same as old weapon?

[snow sky]

@glossy sable hello sir I tried the way you said, but didn’t worked either

[onyx cairn]

@night cloak I'm giving this guy to you^^^

[snow sky]

Will there be any new updates for season 14 ?

[night cloak]

No

[snow sky]

If so will we be asked to login to the game again using our Id passwords or no

[night cloak]

Season update has already been implemented in v0. 19

[snow sky]

Cause my ID is hacked

And I don’t know how to get it back

[night cloak]

@snow sky what are the Accounts that got hacked

@woven atlas A friend of mine has his account only linked to email but when he tries to login to it the option to use Phone/email is not available!
@night cloak

@night cloak He did a Routine Repair but didn't change anything.

[snow sky]

@night cloak for that you need to login as a guest and then logout, volla now you will have that option of logging in through email

@night cloak my Facebook got hacked before the update I changed my password for Facebook. I got a notice saying” logged in from another location one time before the update was released. I thought the update would fix it, I was able to login for the first 2 days which is 7th and 8th of July, but since then I am not able to login to the game as a notice pops up which says

This

Please help

[glacial shale]

Any help for the livik adventure bug PLEASE?

[night cloak]

Make sure your linked accounts are safe and other don't have access to it, if your accounts are safe, uninstall and clear the game files and the cache of the device and reinstall from the official store. @snow sky

[sharp onyx]

@glacial shale please explain in detail

[snow sky]

@night cloak yes I already tried this even I reinstalled the game

[night cloak]

Could you provide the details of your in-game ID, login method, device and country. @snow sky

[storm flume]

Hello, @glacial shale!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[snow sky]

@night cloak game ID is 570901305 I used to login through Facebook and email , device is Redmi note 6, iPhone XR and iPad Air. Country -India

[night cloak]

Does those devices have the latest version

[snow sky]

Yes all of them

[sharp onyx]

Also, do you get the same message on all of the devices?

[snow sky]

@sharp onyx yes sir

[night cloak]

@night cloak for that you need to login as a guest and then logout, volla now you will have that option of logging in through email
@snow sky

It worked! Thank you

[snow sky]

@night cloak you’re welcome

[tame parrot]

how to solve graphics rander glich ?/

[glacial shale]

@glacial shale please explain in detail
@sharp onyx the even has the download button over it

Unable to access the event even with multiple taps

[narrow valve]

I didn't get my UC cash after purchase but the amount is debited from bank account

[snow sky]

@night cloak if you have any idea please help me out

[frozen echo]

Anyone using oneplus 5t

[night cloak]

@snow sky wait for a patch update for now.

@frozen echo you may ask that in #chat / #pubg-mobile

[sharp onyx]

@glacial shale please repair the game

[night cloak]

@narrow valve contact in-game customer service as well as the store you purchased

[frozen echo]

@night cloak i need help with the sensitivity settings

[night cloak]

@frozen echo could you explain that

@snow sky a patch will be releasing soon

[snow sky]

@night cloak I think my id is hacked, and there is only one way I can get my account back which is if PUBG mobile asks to login with credentials again after the patch. As I have changed my password, I don’t think there would be a problem.

[frozen echo]

@night cloak ads settings

[night cloak]

@frozen echo you may ask that in #chat / #pubg-mobile

[snow sky]

@frozen echo it varies as it is a personal preference

@night cloak if pubg mobile doesn’t asks to login again, then the device won’t clear the cache files or the saved login info and the hacker will still have access to my account

[verbal spoke]

@night cloak hey can you please look into the channel #pmco

[polar marsh]

@livid ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial shale]

@glacial shale please repair the game
@sharp onyx ill see if that helps

[night cloak]

@snow sky changing password won't affect your PUBG MOBILE account, more over you could check the Facebook settings to know who had access and also enable 2FA.

@verbal spoke wait for a staff to reply you.

[verbal spoke]

@night cloak um ok

[snow sky]

@night cloak and there is this situation if my ID was hacked before I enabled 2FA, changed my password then what would happen to the game account, will it ask to login again ?

[sharp onyx]

<@&481161015728406538>

[formal oracle]

Algum adm on?

<@&481161015728406538>

Necessito urgente de ajuda

[snow sky]

@night cloak and if changing password doesn’t affect the game account, then PUBG Mobile should introduce an option in the settings to “logout from all devices or locations” which will add another level of security to the accounts

[short eagle]

@formal oracle english

[night cloak]

الو

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[night cloak]

hi

[formal oracle]

urgent need for help regarding PMCO registration

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[nimble rune]

Hello I need some help please after the update the map it's not rendering special the arena anyone has information please let me know

[night cloak]

@formal oracle > #pmco

@snow sky it will ask the user to login again and you could give the feedback about that in #old

@nimble rune Emulator

[snow sky]

@night cloak you are talking about the new update ?

[nimble rune]

@night cloak yep

[storm flume]

You can now access #emulator-chat and #emulator-support, @nimble rune. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

@nimble rune Ask in #emulator-support.

[snow sky]

@night cloak I mean if it would ask to login with credentials again in the next patch update , then it would be a lifesaver.

[hasty kayak]

I need some help my pubg mobile ID has been hacked by someone

[spring zephyr]

@hasty kayak Can you still access your PUBGM account?

[hasty kayak]

Yes I can access it because I have 2 social media account linked

[vivid oriole]

Hello
I have a problem with the uc when I ship from the store The uc does not come into the game and when I charge via the iD the remaining uc is deducted when I buy something I want to solve my problem as soon as possible please
Or I would like to know what is left of me from the debt to pay it off. Thank you

iD:5371639637
DNM丨RELAX
[e-mail]

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hasty kayak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hasty kayak]

Please help me how to get back my account

[snow sky]

@hasty kayak are you still able to login ? For me I am not able to login 😅

[round citrus]

When will bonus challenge will open???

[feral knoll]

@hasty kayak contact ingame customer service

@round citrus no information about that

[random rampart]

I m having issues wid this new update like the list doesnt shows my ingame frnds and i have to wait for like 10-12 mins for that and half the time i cant invite em and even if they r online it shows that they are offline

[feral knoll]

@random rampart try logout login worked for me

[night cloak]

@random rampart join the cheers park and exit and you'll be able to view the friends list, it's a temporary fix

@vivid oriole It means you have purchased UC from unauthorized services/sites previously. The customer service will not help with that. All future purchases will be deducted until the UC amount purchased illegally is covered.

[snow sky]

@night cloak sir you sure, it will ask login credentials again in the next patch update ?

[night cloak]

@snow sky if you have changed the password it will ask that user to login again.

[random rampart]

@random rampart join the cheers park and exit and you'll be able to view the friends list, it's a temporary fix
@night cloak thanks but i tried it doesny works

[night cloak]

try doing a routine repair or else need to wait for a patch

[snow sky]

@night cloak yes I have, I thought this update would fix the issue that’s why I didn’t contacted pubgm support .

@night cloak I tried everything from repairing to clearing caches , to even uninstalling the game and reinstalling it. But didn’t work. It’s better I wait for the update. Anyways, when it’s gonna be

[night cloak]

you should contact the in-game Customer service if your account got hacked

[snow sky]

@night cloak yes I did, they asked me all the proofs for my account , I showed them all the purchases I made , they said the issue will be resolved by downloading the game again but the problem wasn’t solved that’s why I need support from you guys

[night cloak]

well then it will be fixing in the next patch.

[snow sky]

And after trying to login a thousand times, I got to know that once the game is logged in in a device, it will stay logged in until pubgm takes the server offline or asks login credentials again to login to the game.

Correct me if I am wrong

Or unless you logout the game from settings

@night cloak sorry to keep you occupied, wanted to know when will be the patch update released?

[pulsar oyster]

When bonus challenge is back again in game

And also redeem sections

[tight kindle]

@night cloak what is ur salary

[sand path]

Soon @pulsar oyster

[night cloak]

@snow sky as I previously said it will be ask you for login if you have changed your social media passwords

[pulsar oyster]

Soon @pulsar oyster
@sand path any confirmed date

[night cloak]

@tight kindle I'm a volunteer of this server not an employee from the Tencent.

[sand path]

@pulsar oyster no

[tight kindle]

Volunteer don't get anything?

[night cloak]

no

[tight kindle]

Sad

[pseudo dust]

my friend's fb account has been hacked by another person which he was linked to pubg id. So, i request u to unlink his fb account from his id..

IGN :- MARCOS父CHIRAG
CHARACTER ID :- 5156176456

Pls Help Us We have registered for PMCO FALL SPLIT...

When He Was Log in by using Google.
Hacker Log in from fb account ... so He can't play a match properly....

So Plz Help Us

[tight kindle]

One day ur hardwork 24*7 online will pay off 💯

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @pseudo dust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[snow sky]

@night cloak then how can he login if you are saying that once passwords are changed it will ask to login again ? I don’t understand

[vivid oriole]

@random rampart join the cheers park and exit and you'll be able to view the friends list, it's a temporary fix
@night cloak I want to know the amount I will pay, thanks

[night cloak]

@snow sky try contacting the in-game CS about that issue again

@vivid oriole ??

[vivid oriole]

@snow sky try contacting the in-game CS about that issue again
@night cloak I want to know the amount remaining on my account in order to pay it back. Thank you 5371639637

[snow sky]

@night cloak nope, I tried it now and it seems even after logging out of all sessions from Facebook and changing the password. If a game is already logged in, it will stay logged in until the next update or so.

Waiting for the next patch will be my only option

[night cloak]

@vivid oriole All future purchases will be deducted until the UC amount purchased illegally is covered.

[median fjord]

plese help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median fjord. Remember to read through #faq before asking questions in the support channels.

[snow sky]

Why don’t pubg asks to login again after every update, that would make accounts more safer and privacy could be maintained.

[night cloak]

@snow sky wait for a patch update it that doesnt fix contact me again

[fickle wave]

How much need to answer technical support usually??

[night cloak]

??

[median fjord]

“Respective Madam and Sir
My Gmail was hacked by an unkwon person my pubg account is linked with Email so it is request to unlink my account in order to safe my account
ID : H A N A N
gmail : death [e-mail]
ID NO: 5235138759
Plese unlink my account”

[storm flume]

You can contact the customer service via the game settings, @median fjord. Refer to subpoint 5.3 in #faq for further instructions.

[clear berry]

When are these post updates gonna get fixed lol it's Saturday already, usually took them 2-3 days before but it's been like a week now

[vivid oriole]

@vivid oriole All future purchases will be deducted until the UC amount purchased illegally is covered.
@night cloak Can I know how much UC is left for me to pay?

[night cloak]

No idea about that

[fickle wave]

I contacted them 4 days ago and there is no answer to solve my problem

[storm flume]

Please refer to subpoint #5.4 in #faq for further information, @fickle wave. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[snow sky]

@night cloak just one last question when will the update be ? I have been waiting since the last 3 weeks even I will loose this season RP rewards. Anyways, I just want to know when will be the update so that I’ll be on it first.

[night cloak]

no information about that

[snow sky]

@night cloak okay, I will contact you again if it doesn’t solved my issue. Thankyou very much, for your time and support. Keep up the good work, may it pays off soon.

[fickle wave]

What is the support ticket?

[storm flume]

Please do not use any other language aside from English in this channel, @median fjord. Refer to #613267301243944960 for language channels.

[night cloak]

@snow sky Hope you'll get your account soon

[snow sky]

@night cloak I mean I’m hopeless about that, just have a little hope. Let’s see. I’ll try my luck

[topaz hamlet]

I do not recieve the schedule of PMCO fall split 2020 so please help us.

[night cloak]

@topaz hamlet > #pmco

[slate latch]

لقد سرق حسابي من النسخة الفيتنامية للعبة بابجي موبايل وعايز ارجع الاميل ومش عارف وكلمت الدعم اكتر من مرة مفيش اي حلول والي سرق الاميل خده وملقاش فيه حاجة راح قفله وعلي كده من يوم متسرق

[storm flume]

Please do not use any other language aside from English in this channel, @slate latch. Refer to #613267301243944960 for language channels.

[glad citrus]

In my friend list
It will show only one or two
But when i restart the game
The bug fill finish and show the friends online

[slate latch]

My account was stolen from the Vietnamese version of the game Babji Mobile and I want to return the email and I do not know

[gritty glade]

Dear Respected,
Devs.
What is the difference between XT weapon and normal current weapon ?
Litterly, i can't understand anything

[onyx cairn]

Read this:

2. The trial weapon can only be used in the Livik event mode and Arena Training mode at this time.```

[gritty glade]

@onyx cairn

But i can't understand, can you please elaborate

[onyx cairn]

"Better performance and records its hits"

[gritty glade]

@onyx cairn

Means XT weapons have less recoil?

[glad citrus]

In my friend list
It will show only one or two
But when i restart the game
The bug fill finish and show the friends online
@glad citrus
Help me someone

[onyx cairn]

Performance contains more than recoil

[idle patrol]

hello, my pubg mobile account has been hacked and I can't access it, the user has changed the nickname and subsequently is not logging into the account anymore, is it possible to recover it for me?

[onyx cairn]

@glad citrus you may report it via #old

[glad citrus]

@onyx cairn
I do that
But one can reply me

[gritty glade]

@onyx cairn
Sorry but, still I Can't understand anything.

[crude lynx]

Hey guys does anyone else have the issue where sometimes your spraying someone with your gun and the recoil only goes vertically and it won’t let u move it horizontally. The only way to quickly cancel it is by scoping out and scoping back in.

[idle patrol]

@night cloak hello, my pubg mobile account has been hacked and I can't access it, the user has changed the nickname and subsequently is not logging into the account anymore, is it possible to recover it for me?

[slate latch]

My account was stolen from the Vietnamese version of the game Babji Mobile and I want to return the email and I do not know

[glad citrus]

@crude lynx
Yes I have that issue some time

[crude lynx]

Great now I know it’s not just me

Is there any fixes ?

Or is it just a bug that’s not big enough of an issue to fix yet

[glad citrus]

I think
This happen when u r thamb is not dry

[crude lynx]

Also Control shooting when trying to jiggle with Peaking right and left really quickly

Also I can’t control *

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @slate latch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #2.8 in #faq for further information, @idle patrol. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crude lynx]

Oooooh thank you

As in the repair thingy in the main menu ?

Where it asks me to log in with Facebook and etc ?

[night cloak]

@crude lynx do a routine repair from the login screen and check if it's a issue from your device screen

[crude lynx]

Oh Okie , I doubt it’s my screen but thanks for the repair tip

[night cloak]

You're welcome

[crisp berry]

Is there any way to live chat with PUBGM customer support?

[uneven hatch]

The barrel extender is completly useless. It increases recoil and doesnt decrease the bullet drop at range nor does it increase damage. Also the dp is bugged in livik. Its completly over powered. In erangel you can move before it knocks you out but in livik if someone hits you with a dp your dead.

[night cloak]

#old @uneven hatch

[storm flume]

You can contact the customer service via the game settings, @crisp berry. Refer to subpoint 5.3 in #faq for further instructions.

[uneven hatch]

It would be better just to make a new channel for livik since its a beta. Theres just too many issues on that map.

[wraith brook]

@uneven hatch It's beta so it is still in development .

[chilly topaz]

When will bonus challenge come

[wraith brook]

@chilly topaz Please wait , we don't have specific date .

[uneven hatch]

@uneven hatch It's beta so it is still in development .
@wraith brook
I just said its beta in my msg...

[chilly topaz]

Any idea

About date

[wraith brook]

Yeah bro you said , then why are you complaining again and again .

@chilly topaz No (Probably in season 14)

[chilly topaz]

I have all 1000uc

In it

[slate latch]

Hey, my account was stolen in the game Babji mobile version Vietnamese and I did not reach it again so what is the solution

[wraith brook]

@slate latch We provide solutions to Global version only

[polar marsh]

@vocal garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven hatch]

@wraith brook woah i just posted one msg.

[snow sky]

@idle patrol same problem

[uneven hatch]

And you arent even a mod or admin so chill.

[heady falcon]

@vagrant onyx When’s the Royale Pass ending again? UTC

[sand path]

@heady falcon check the timer ingame

[heady falcon]

i mean it says 7/12/20 but its already 7/12/20

[idle patrol]

@snow sky mya facebook account have Bern desativated too

[sand path]

Go to shop. Outfits - click on any RP Outfit there. It will show a timer @heady falcon

[uneven hatch]

@heady falcon 7/12 utc

[idle patrol]

@snow sky have been***

[heady falcon]

Oh kk dope

[snow sky]

Will the servers be taken offline in the next update for season 14 ?

[sand path]

It would be better just to make a new channel for livik since its a beta. Theres just too many issues on that map.
@uneven hatch
There is a separate core test group for livik. All the bugs you know are already found and posted there.

Will the servers be taken offline in the next update for season 14 ?
@snow sky
No

The 0.19 update was meant for season 14.

It has already arrived.

[snow sky]

@idle patrol have to wait for the next update bro, we can’t do anything, meanwhile secure all the social media accounts and authorize 2 factor authentication on all of them whichever linked to the game

[uneven hatch]

@sand path ok. Thanks for the info.

[onyx cairn]

||check dms, @sand path||

[novel mica]

i need some help regarding PMCO any mods online rn >?

[onyx cairn]

#pmco @novel mica

[snow sky]

@sand path is there any new patch updates coming

[sand path]

Yes. Friendlist patch coming soon

[snow sky]

@sand path my I’d is hacked and will it be asked in the next patch to login via credentials of linked accounts again ?

[sand path]

@snow sky mostly yes.

[snow sky]

@sand path no security patch ?

[sand path]

Security patch?

[wraith brook]

When friend list patch is coming ? Fixed date ?

[snow sky]

@sand path great, then it will be a lifesaver otherwise that hacker will be able to login again

[sand path]

No dates.

[wraith brook]

Ok

[snow sky]

It’s better you guys take down the servers to patch up updates.

So that it will ask to login with ID and password again

[sand path]

The servers haven't been taken down for like a year:)

[blissful kelp]

Wn library mode will be coming

[gloomy dagger]

@blissful kelp 31

July

[blissful kelp]

Which vechile is cmng in rp in season 14

[gloomy dagger]

@blissful kelp nothing

@blissful kelp a 2 emotes and 4 outfit

[blissful kelp]

@gloomy dagger oookkk

[gloomy dagger]

And some useless bubble emote

@blissful kelp

[blissful kelp]

Ok broh

[rain raptor]

Any mod here???

[sand path]

How may I help you

[rain raptor]

I was killed by a hacker i want to report him but i don't have permission to send message in #cheater-reports

[night cloak]

Mizu i would like to report a problem