questions

[wraith brook]

@jagged epoch wait bro it will be fixed

[night cloak]

@jagged epoch Wait for the patch be patient.

[wraith brook]

I lost 100rs already and I know gonna go due to it .

[night cloak]

@wraith brook How?

[polar marsh]

@drifting ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith brook]

@night cloak Lost two 4v4 tournaments 50rs each

[jagged epoch]

Please reply pubgm extreme option will come back or not😭😭

[night cloak]

#pubg-mobile for unnecessary chats pls

@jagged epoch It will be back wait patiently.

[jagged epoch]

Are u sure

[night cloak]

@jagged epoch Yes it's a bug.

[granite timber]

@night cloak
When patch update comes
If you doesn't know just give some predicted date

[night cloak]

@granite timber It should come in a week's time or less than that.

[granite timber]

@night cloak with new season

[gloomy dagger]

Is gfx safe ?

[night cloak]

@granite timber It will probably come before new season

No it can lead to account suspension.

[granite timber]

@night cloak so there was no other way

[night cloak]

@granite timber No other way .

[gloomy dagger]

I saw lot of people use but no ban why ?

[night cloak]

@gloomy dagger Nahhh

[jagged epoch]

@gloomy dagger exactly

[night cloak]

@gloomy dagger You should not use gfx for your own safety.

[gloomy dagger]

So ban who using

[night cloak]

@gloomy dagger When its was detected Tey all get Vacations For 10 years From pubg

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[dense shard]

My game is automatically closing itself everytime i open it

[alpine solstice]

Ping is full of glitches

[granite timber]

@alpine solstice ya

[hard ice]

My ping 200-900 evry time😭😭

[hearty egret]

It should come in a week's time or less than that.

@night cloak why so late?

[granite timber]

@hard ice you are my bro

[hard ice]

@granite timber
Yours also??😂😂😂

[granite timber]

@hard ice yes

[craggy blade]

@granite timber you can use #pubg-mobile or #chat for conversation

[hard ice]

Ok... Your majesty

So , In this channel we ask for help???

[craggy blade]

@hard ice yes

[hard ice]

Ok then,,

I need uc in pubg plzz help

[gloomy dagger]

Very good you are deleting my messages that I am complaining

[glossy solstice]

Is there a way I can get my old acc back that was linked to my google play and transfer it to my iPhone 🤔

[dense shard]

My game is automatically closing itself everytime i open it. Idk how to fix it

[craggy blade]

@hard ice You can purchase uc

[glossy solstice]

Cuz Ik on so2 they have a thing where u can link simply by signing into google

[lime juniper]

Done, @alpine brook.

[craggy blade]

@hard ice you can get uc for free from many sources

Like bonus challenge, rooms, etc @hard ice

[hard ice]

@craggy blade
Bro how many uc you have??

[craggy blade]

@hard ice I don't remember exactly, BTW you can use a chat channel if you don't require any help

[glossy solstice]

Or do I have to get a friend to log onto my acc

[craggy blade]

@glossy solstice Was it linked to only Google Play?

[glossy solstice]

Yea sadly

[craggy blade]

@glossy solstice Hmm. Do you still have access to that Google Play account?

[glossy solstice]

It’s the only game I lost my acc on cuz the rest of the games I play you can still log into google

Well I don’t have a android

Anymore

[gilded torrent]

please help me my id is hacked I want to talk to Pubg officials to unlink the hackers twitter account from my id ...please make this matter a topic in here I am a gamer and please help me in this ...before he scam my account please help...every gamer help me please

[craggy blade]

@glossy solstice Do you have access to that Google Play account?

[glossy solstice]

Yea I know the info but there’s no way I can get to it on my iPhone I don’t think?

[craggy blade]

Hmm. Get or borrow a android and log in to that account then linked a social media like fb, twitter to that account. Then you can access it on your iPhone by logging in with that social media @glossy solstice

[gilded torrent]

@craggy blade sir will you help me please

[night cloak]

@gilded torrent What's the issue?

[craggy blade]

@gilded torrent Follow #faq 2.5 to unlink the unwanted account

[gilded torrent]

My account is hacked

What’s that?

[glossy solstice]

Hmm ok I’ll have to see when school opens up cuz nobody I hang around has a android

[night cloak]

@gilded torrent Do you still have access to your account?

[astral girder]

Please help me My device supports HDR, but after the update, it supports HD as a maximum
MY DEVICE NAME :GALAXY M31

[night cloak]

@astral girder It's a bug it will be fixed soon.

[astral girder]

@night cloak OK Thank you

[gilded torrent]

@night cloak yes I can log into it using the google play centre

[night cloak]

@gilded torrent Ok please refer to #faq 2.5 to remove hacked social media and do all the steps correctly.

[scenic pendant]

Hello

Need help

[night cloak]

@scenic pendant Do you have a query?

@scenic pendant What's the issue?

[cold sandal]

please remove m24 from arena training

[night cloak]

@cold sandal Please refer to #old.

[gilded torrent]

@night cloak I don’t have the answer of last two questions

[cold sandal]

I did

[short eagle]

@scenic pendant it will be fixed soon

[scenic pendant]

Thanks

[craggy blade]

@cold sandal You can provide your feedback in #old

[cold sandal]

ye bro done

[marble thicket]

‏Why is the state flag not clear when ?player Knock falls

لماذا علم الدولة غير واضح عندما يسقط اللاعب نوك؟

‏Warum ist die Staatsflagge nicht klar, wenn der Spieler niederschlägt?

ببجي في التحديث الجديد قامت بإلغاء علم الدولة عندما يسقط اللاعب #PUBGMOBILE #PUBG_MOBILE 😢

[storm flume]

Please do not use any other language aside from English in this channel, @marble thicket. Refer to #613267301243944960 for language channels.

[lone rune]

Hello

[night cloak]

@lone rune Do you have a query?

[valid panther]

Weekly report not loading

[night cloak]

@valid panther Weekly report is closed it will be back soon.

[lone rune]

Can I speak to my subject and can I send a picture of the account

[night cloak]

@lone rune What's your issue?

[ruby talon]

@night cloak I cannot login using twitter I want to login with different

[night cloak]

@marble thicket #old use English only

[valid panther]

Before or after season 14

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lone rune. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@lone rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar dirge]

When unlink features coming?

[night cloak]

@cedar dirge It will be back soon keep an eye on #news .

[lofty solstice]

Where the 430 offer?

[storm flume]

Please do not use any other language aside from English in this channel, @marble thicket. Refer to #613267301243944960 for language channels.

[night cloak]

@lofty solstice Have you purchased it once ?

[lofty solstice]

@night cloak nope

[night cloak]

@lofty solstice Ok wait for a moderator to come he will assist you better.

[sand path]

@lofty solstice what do you mean?

[night cloak]

When can we get 120 fps or 90fps modes on global version ?

[lofty solstice]

@sand path where 430 offer?

[sand path]

The first time discount has been removed for plus. @lofty solstice

When can we get 120 fps or 90fps modes on global version ?
@night cloak
Not yet.

[ocean hazel]

Why the enemy flag dissapeared?

[sand path]

Why the enemy flag dissapeared?
@ocean hazel
Known issue. Waiting for their response

[valid panther]

My friends can access weekly report why can't I access it

[ocean hazel]

@sand path ty

[sand path]

My friends can access weekly report why can't I access it
@valid panther
ISP issues.

[lofty solstice]

Am sorry explain the image Please

[sand path]

@lofty solstice then it will take 430 for first month.

[gilded torrent]

Helllo anyone please help me

[night cloak]

Help me pls

[sand path]

Subscriptions continues until you unsubscribe

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @gilded torrent. Remember to read through #faq before asking questions in the support channels.

[valid panther]

How can I fix isp issues

[gilded torrent]

I read faq 2.5 and answered every question

[sand path]

@lofty solstice the discount is from the play store side. Not game.

[gilded torrent]

But I couldn’t answer the last 2 question

[sand path]

What questions?@gilded torrent

Set dns to 1.1.1.1 @valid panther

[night cloak]

I am getting 30 fps on samsung device where i ised to get 60 fps and i have no extreme fps and no hdr option in my graphics settings getting worst gameplays

[sand path]

@gilded torrent you can find registration date in Facebook settings. And payment receipt in the emails

[gilded torrent]

Mam I used twitter and google play centre @sand path

[sand path]

@night cloak if a frame rate mode has gone missing after the update. It will be fixed soon with a patch.

[night cloak]

@sand path really hdr is also not available

[sand path]

@gilded torrent check playmates. Or a rough estimate is also okay.

@night cloak if a frame rate mode has gone missing after the update. It will be fixed soon with a patch.
@sand path

[lofty solstice]

You sure? Its only charge 430rs for the first payment?

[sand path]

Yes. You can keep only 430 balance in play account to be sure. @lofty solstice

[valid panther]

I am using mobile network how to change dns in it

[night cloak]

Bro use network settings @valid panther

[gilded torrent]

Mam I started it in season 4 @sand path

[sand path]

For data it cannot be changed.

@gilded torrent please calculate the date around that.

[ocean hazel]

Will Tencent realese 90fps soon?

@lofty solstice yes, but you have to unsubscribe before next month payment.

[valid panther]

Will weekly report available before season 14

[ocean hazel]

@lofty solstice Or you will have to pay 800

[sand path]

@valid panther as soon as the bonus challenge unlocks

[valid panther]

Ok thanks for your support

[gilded torrent]

@sand path mam please accept my personal frnd req on discord I want a help in this and you can remove me after this matter resolves

[sand path]

My DMs are always open.

[gilded torrent]

@sand path and mam I am not in a state to do everything by myself

[lofty solstice]

@ocean hazel 👍

[gilded torrent]

Thanks a lot mam. @sand path

[iron basin]

Player picks up QuickDraw mag even if extended is selected.

[sand path]

A video will help.

[verbal gull]

Hi

[night cloak]

When will the TDM glitch be fixed it has been almost a month now!
you guys said that it will be fixed in next update but even now i am not able to play
what shoul i do?

[wraith brook]

@night cloak What glitch ?

[turbid python]

Everyday after 8 pm my ping goes to 968ms and does not decrease why so?what should I do?

[wraith brook]

@turbid python Servers get on high load at that time and ur connection is not good

[polar marsh]

@rocky matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

Everyday after 8 pm my ping goes to 968ms and does not decrease why so?what should I do?
@turbid python same here

[night cloak]

A hacker play in my account I can't play because of the update
😩 😫

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ruby talon]

@night cloak same

[turbid python]

Is there any solution for that? @iron basin

[wraith brook]

@turbid python Get a better connection

Only solution

[iron basin]

@turbid python play at morning bot opponents and easy rank push

[wraith brook]

For further chats please refer to #pubg-mobile

[ruby talon]

I can’t login using twitter why ?

[iron basin]

I can’t login using twitter why ?
@ruby talon please update from playstore not from 3rd party sites

[edgy cedar]

@ruby talon Try using Googleplay

[night cloak]

@ruby talon you account has been hacked or not????

[turbid python]

I want to report this issue to official pubgm team how can I do that? @wraith brook

[wraith brook]

@turbid python Do that in game only . Also u can drop a feedback at #old

[ruby talon]

@iron basin I have updated to 0.19.0 version from app store it doesn’t let me choose accounts this one was hacked today

@night cloak yes

[nova bronze]

How to change my region

[late summit]

@night cloak I have the same problem they say is an update, 0.19.0 will solve the problem, but to no avail

[craggy blade]

@nova bronze You can change it in settings

[nova bronze]

It's showing 47 day left

[ruby talon]

@night cloak but I to log to another I cannot

[turbid python]

My game play style is aggressive and not interested in rank push wanna kill real players @iron basin

[craggy blade]

@nova bronze yep. You can change after 60 days.

[wraith brook]

@nova bronze U can change once in 60days

[turbid python]

Gotcha @wraith brook

[wraith brook]

👍

[nova bronze]

So why there is no option to play bonus challenge

[craggy blade]

@nova bronze Bonus challenge will be back soon

[night cloak]

I updated normal and i play in LIvik Mood but today i cannot login

[late summit]

@iron basin We did the update from the app store but the problem was not solved

[iron basin]

@late summit use #old

[meager flare]

By mistake in the game settings i’ve done double yes in age 18 or above and it then switched to no.Now i’m restricted to 3 hours of pubg and i can change it after one month only. And one month is such a long time for us gamers. My current age is 22+ born in 1997 . Please do something about that.

[wraith brook]

@meager flare No one can do anything now

[late summit]

@iron basin No response

[wraith brook]

Wait only option

[craggy blade]

@meager flare You can change after one month. Just wait

[night cloak]

@late summit when is a new update 0.19.0 coming do you have an idea?

[meager flare]

One month is such a long time

[iron basin]

@late summit all you can do is wait.there is no EST

[late summit]

@night cloak He came but didn't solve the problem

[iron basin]

One month is such a long time
@meager flare is already here

[wraith brook]

@meager flare I can understand but no option is there

[meager flare]

Do the developers of pubg read out problems ?

[late summit]

@iron basin I waited for two weeks, do I have to wait for the next update to come?

@iron basin I found out the cause of the problem

[iron basin]

@iron basin I waited for two weeks, do I have to wait for the next update to come?
@late summit wait for the pqtch

[wraith brook]

@meager flare Yes but they will not help u

In this matter

[humble hemlock]

This is a picture from PUBG official BANGLADESH group. there's a lot of allegations of admin Kazi Arafat Hussain who is now performing as an admin of this group. How they can leave it alone? why they approved a scame post in official group? does anyone who can handle my point? PUBGM user of Bangladesh going for a protest to take him down. We want immediate response >_<

[night cloak]

@late summit How long have you had this problem?

[late summit]

@night cloak Two weeks

@night cloak Was your account compromised?

[night cloak]

Yes

But yesterday i played with a new mood @late summit

[late summit]

I discovered the problem. Someone told me that the hacker is playing with an old version of Pubg, and that you cannot enter is only the one who can enter

@iron basin I hope that this video will be delivered to Pubg Mobile to fill the gap

[night cloak]

🥵

I think so happened

[craggy blade]

The fps drop(missing) in devices bug will be fixed with a patch.
Sorry for the inconvenience@night cloak

[wraith brook]

@night cloak Error told me that fix will be there within a week

Although it's a long time for competitive players

[night cloak]

The gamer is Admen you can tell hem

[wraith brook]

@night cloak I can understand buddy I myself Lost two tournaments causing me 100rs full loss

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[fickle heart]

Why royal pass 14 is not showing

[low sable]

when is the patch arriving for 0.19 bugs ? for emulator ?

[fickle heart]

From 2 days

[wraith brook]

@fickle heart RP 14 not started buddy!!!!!

@low sable Please refer to #emulator-support

[fickle heart]

@wraith brook really

[wraith brook]

@fickle heart Yup

[fiery arch]

Aquí puedo reportar a los hackers de pubg Mobil Lite?

[woven yoke]

hi i need help

[wraith brook]

@fiery arch Please English

@woven yoke Tell your issue

[low sable]

where is emulator support ?

[fiery arch]

here I can report pubg Mobil Lite hackers?

[night cloak]

@low sable #emulator-support

[wraith brook]

@low sable Go to #613267301243944960 scroll up there u can see a option of pubgm emulator . React to the icon to get access to the channel

[night cloak]

Just get the emulator role from #613267301243944960 first

[fickle heart]

@wraith brook

[woven yoke]

@wraith brook im facing deformed graphics in tdm

[wraith brook]

@woven yoke Emulator ?

[fiery arch]

here I can report pubg Mobil Lite hackers?

[woven yoke]

yes

[wraith brook]

@woven yoke Please refer to #emulator-support and there will be patch for fix soon . Till then u can use balance graphics

[woven yoke]

should i send a pic?

[night cloak]

@fiery arch this is pubgm support

@fiery arch #cheater-reports post there when it opens
Or report to this link
http://cheater-report.pubgm.cc/

[woven yoke]

there is no chanel named as emulator support

[night cloak]

@woven yoke go to #613267301243944960 and react to E

[wraith brook]

@woven yoke No we are aware of that issue . It will be fixed soon . U can play on balance graphics till then

[fiery arch]

Thank you

[sand path]

Royal pass season 14 will start on 14th July @fickle heart

[iron basin]

@late summit can you explain what's in the video?

[fiery arch]

But I need report to pubg lite bro

You send me the link for pubg mobil

[wraith brook]

@fiery arch We provide assistance with pubg mobile .

Not pubg lite

@fiery arch Please refer to #lite-support

[night cloak]

Where is the normal, notched setting in pubg. Its not in graphics setting.

[wraith brook]

@night cloak The older settings are gone . Now the new ones are there

[night cloak]

How i can do that to normal@wraith brook

My screen got shrinked from both sides by 1cm

[wraith brook]

Reduce that

[gilded torrent]

@sand path please check personal dm

What am I supposed to do after this?

[night cloak]

@gilded torrent the information is incorrect

@night cloak Go to settings>graphics and adjust screen scale to 1.

[final gull]

Why there is a lot of lagging in pubg emulator ?

[wraith brook]

@final gull Please refer to #emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @final gull. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[gilded torrent]

@night cloak what ?

[late summit]

@iron basin This vulnerability returns the version to an old version Example of the current update 0.19.0 Returns to 0.16.0 to log in to the account

[night cloak]

@gilded torrent The information is incorrect make it correct.

[shy mist]

@final gull It's because u play mobile game on Pc

[iron basin]

@late summit but it can't be done with all accounts maybe from a particular account

[wraith brook]

@shy mist Don't give wrong info. to others please

[shy mist]

@wraith brook What wrong info did I provide kid?

[night cloak]

@shy mist Its not because of pubgm on pc its because of his pc specs.

[wraith brook]

@shy mist Ok ?

[late summit]

@iron basin My account was hacked and another link was added. I logged in with Twitter and the hacker logs in via email

[polar marsh]

@olive forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

Ofcourse thats understood man common Their's sarcasm in it..My fault u guys never realised it.Xd

[night cloak]

@late summit refer to #faq 2.5 and do all the steps correctly

[wraith brook]

Wrong channel buddy @shy mist

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @late summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[iron basin]

@late summit change your email id and password

[late summit]

@iron basin Yes, the compromised accounts, but this vulnerability is little known

[shy mist]

@wraith brook Lame ..It's wrong portal Ain't channel mate

[bold siren]

Avoid having conversations here.

[wraith brook]

@shy mist Avoid unnecessary messages here .

[late summit]

@iron basin I recover the account but the hacker added another link and enabled the company, but the problem is that I cannot access my account

[night cloak]

@late summit refer #faq 2.5

@night cloak Go to settings>graphics and adjust screen scale to 1.
@night cloak ok ty bro

[iron basin]

@late summit did he delinkeed your account??

[fossil iris]

@late summit and you get account has been logged in with a newer version

[elfin canopy]

I don't think that's the case,@fossil iris, they can login into their account just fine.

[late summit]

@night cloak I did that and the company was contacted, but I am not talking about a problem in hacking my account, rather I am talking about another problem, and I cannot access the account due to an unresolved gap

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @late summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@wraith brook i cant play TDM. After i enter the match i cant see my players nor the opponents nor the timer changes nor the Score but people can kill me

@night cloak mobile or emulator

Ipad

@night cloak

[wraith brook]

@night cloak He said he is having this issue from a month ...

[night cloak]

i literally uninstalled my game 10 times but still

@night cloak He said he is having this issue from a month ...
@wraith brook yup

[wraith brook]

Any idea ? @night cloak

[elfin canopy]

Can you record a small video clip maybe,@night cloak?

[night cloak]

yeah i can for sure

can i send it 2morrow , right now gotto sleep

[late summit]

@iron basin No, he added another link

[elfin canopy]

Sure, Please post it in #old and mention me, @night cloak. Thank you!

[night cloak]

i am glad atleast you guys respond
Pubg Mobile India (they dont really want to help

Sure, Please post it in #old and mention me, @night cloak. Thank you!
@elfin canopy sure

@late summit follow #faq 2.5

[iron basin]

@late summit only customer support can help you

[late summit]

@fossil iris I have the latest version

@night cloak I am talking about this problem

[night cloak]

the other user might have logged in with the old version, contact in-game customer server and remove the other account @late summit

[ruby talon]

don’t say update please!! someone has access to my account and I can’t login using twitter even with different account

[fossil iris]

@late summit i know

[night cloak]

Can anyone help why did extreme fps is removed from Samsung Galaxy a50

[fossil iris]

i have the same

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[wraith brook]

@night cloak will be fixed soon

[night cloak]

Why is my squad and I not able to match make in unranked fpp matches we have been matchmaking for 6 minutes now

[wraith brook]

@night cloak Server?

[night cloak]

@night cloak due to lower player counts try TPP

@wraith brook Na

But we are an fpp squad

[wraith brook]

@night cloak Low players probably

[storm willow]

Leave lobby and rejoin might help

[night cloak]

@ruby talon Follow #faq 2.5 first

@elfin canopy and one more issue when i restart i game when i am in a match due to any reason after coming back i am stuck at one place and i again cant see anyone in the match

[ruby talon]

@night cloak I have been complaining here from 8 hours I told everyone my story I have did everything but nothing benefit me

[elfin canopy]

Try recording that too, @night cloak, it would be much helpful.
In 2 different video clips.

[wraith brook]

@rapid owl Avoid unnecessary messages

[night cloak]

@ruby talon wait for a reply from Customer Service

@ruby talon contact customer service of the concerned social platform

@rapid owl

[late summit]

@night cloak He did, but how can he play without modernizing the company, forcing you to update. I want to eliminate the vulnerability

[elfin canopy]

Your issue has already been forwarded by one of the Moderators, @ruby talon. Please wait patiently.

[night cloak]

Already :/ done

[ruby talon]

@night cloak I will but why I can’t log to another account using twitter???? I have many accounts

[night cloak]

reinstall the game from official store and check

[wraith brook]

From where u downloaded buddy ? @ruby talon

[ruby talon]

@wraith brook from app store

[wraith brook]

@ruby talon Google play ?

[ruby talon]

@wraith brook in my other device yes

@wraith brook the hacker use old version

[late summit]

@ruby talon I have the same problem

[night cloak]

@ruby talon the issue has been forwarded. avoid repeating in here.

@late summit follow the method I have suggested

[loud quarry]

Is it wrong to use this

[ruby talon]

@night cloak forwarded to who?

[storm flume]

Use of unauthorized third-party software or methods, @loud quarry, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[loud quarry]

Wow ok

[night cloak]

@ruby talon to concerned team

[wraith brook]

@loud quarry Yes

[ruby talon]

@night cloak they will answer here or in direct?

[wraith brook]

@loud quarry It leads to ban

[loud quarry]

Well if it's unauthorized it's all the more reason why pubg should fix these laggy graphics

[steep osprey]

My jinxed 2 achievement got stucked but jinxed 3,4 and all completed.
How to fix that???

[night cloak]

@late summit can you provide the user ID , device and the login methods you have

After i updated

[late summit]

@night cloak I did, but I want the company to close the vulnerability so that the hacker cannot use the vulnerability

[night cloak]

@night cloak can you check the version

[quartz rose]

@wraith brook bro why there is no update about fps missing in many phones

[night cloak]

@night cloak translate

[storm flume]

Please refer to this channel's pinned messages for further information, @quartz rose:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[wraith brook]

@steep osprey Did you collected the rewards for 3, 4

@quartz rose Wait bro it will come soon

[late summit]

@night cloak Here or on the special?

[night cloak]

@night cloak please provide the information about your user ID , login method, Device, network and region in my DM

@late summit In my DM

[late summit]

@night cloak ok

[quartz rose]

@wraith brook ok

[steep osprey]

@wraith brook yes

[waxen wharf]

@wide tinsel @night cloak where can I get redeem codes??

[ruby talon]

@night cloak please what about my account?

[night cloak]

@waxen wharf will dm

@ruby talon you'll be contacted

[wraith brook]

@steep osprey And of Jinxed 1 ?

[ruby talon]

@night cloak ok thank you

[steep osprey]

@wraith brook yes i completed all i also have the final LUCKY FRAME but the jinxed 2 is stucked!

[waxen wharf]

@waxen wharf will dm
@night cloak okay.

[wraith brook]

@steep osprey Post a screenshot in #old with your issue also report that to in-game customer service

[next cloak]

hello, any way of logging in with the registered email/phone number? it doesnt't show on my login screen

[wraith brook]

@next cloak U cannot login with phone no.

@next cloak Use play games id

[night cloak]

@next cloak it has been removed for optimization

[steep osprey]

@wraith brook i am trying since 5 months but i alwaus get a computer to talk through me.

[night cloak]

5134383053 Id login method (Google play ) Samsung galaxy s10 Germany an login method with social media has been hacked (Facebook) @night cloak

[next cloak]

I created my account using facebook, my fb got disabled, they are asking me for my ID, aint sending it, any other ways of logging in to my pubg account then? contacted pubgm support many times, all they say is to get my fb account back lol

[next cloak]

I had my email registered

[scenic pendant]

Help me

[wraith brook]

@steep osprey are u sure it's stuck ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic pendant. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@pale ether we dont do such things in here

[steep osprey]

@wraith brook yes see the screenshot!

[scenic pendant]

Help me i have problems with my in game sound its won't be perfect as before

[wraith brook]

@steep osprey I don't think it is stuck . It always gets reset when u get a legendary item or above

[night cloak]

@scenic pendant state the issue

[wraith brook]

@steep osprey It gets reset to ZERO

[scenic pendant]

In game sound faded

[steep osprey]

@wraith brook i am saying that it got stucked on 44/70 since 14 months

[wraith brook]

@steep osprey Your highest streak is 44 only

[elfin canopy]

Can you not hear your teammates completely,@scenic pendant? Even after restarting?

[wraith brook]

@steep osprey When did last time u got a legendary item ?

Or above legendary

[gloomy dagger]

How does new feature work?

[elfin canopy]

You can check your current streak, it above.

What new feature, @gloomy dagger?

[cunning glade]

What is it?

[elfin canopy]

@cunning glade Did you try reinstalling the game?

[cunning glade]

Yes

[gloomy dagger]

@elfin canopy this

[steep osprey]

@wraith brook i am playing this game since season 2 and i didn't get a single mythic item.so please don't talk about mythic. i have 100 rp outfits as my mythics.

[wraith brook]

@steep osprey Legendary ?

[steep osprey]

@wraith brook yeah i have

[elfin canopy]

@gloomy dagger mag pickup priority?

[gloomy dagger]

Yes

[steep osprey]

@wraith brook i got collector title 5 months ago.

[wraith brook]

@steep osprey From crates bro

[cunning glade]

@cunning glade Did you try reinstalling the game?
@elfin canopy yes, i did

[wraith brook]

Items

[kindred sierra]

Please when I open pubg mobile after update it gives me this

[scenic pendant]

Enemy footstep not clear as before

The updat

[steep osprey]

@wraith brook obviously bro.

[kindred sierra]

I did the update

in the app not play store

[elfin canopy]

If you use, quickdraw it will always give priority to quickdraw over ext mag, if you've ext mag on your gun, it would automatically pick and switch to quickdraw as soon as you find one.

[wraith brook]

@steep osprey It is not stuck as u get a legendary item from crate ,the streak breaks and Max streak is 44

[elfin canopy]

@kindred sierra delete it and reinstall the app from play-store.

[gloomy dagger]

@elfin canopy and if I don't have then

[kindred sierra]

@elfin canopy I have only 4G i dont have wifi

[steep osprey]

@wraith brook ok(unsatisfied).

[kindred sierra]

is there a solution ? someone working in tencent games ?

[elfin canopy]

@gloomy dagger if you set it to default, it would pick the one which it finds first and will not auto switch until you find ext quickdraw.
Just like the old times.

[kindred sierra]

or anyone

no one 😦 ok

[elfin canopy]

@kindred sierra Try reinstalling it from some cafe probably. Please reinstall it from play-store only.

@cunning glade can you try clearing app cache and switch your login method?

[cunning glade]

Yes

[kindred sierra]

why pubg mobile hates me I have a freaking 1.5 b ram

[storm flume]

Hello, @steep osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

@kindred sierra No suicidal messages.

Does restarting solves it,@austere sandal?

[austere sandal]

Yea

5 times

[steep osprey]

What happened can any of my friend explain me??

[shut tangle]

Hello guys

[elfin canopy]

@steep osprey read the message by @storm flume

[shut tangle]

One guy hacked my facebook and now he take my Id account pub g mobile

[kindred sierra]

@elfin canopy bro are you working with unreal engine or tencent games ?

[elfin canopy]

@austere sandal Looks like internet issues. Make sure your internet is stable.

[severe kestrel]

I used to play in smooth, ultra. After update i lost my ultra fps. Anyone can help me ??
Device: realme c3
Server : asia

[austere sandal]

@elfin canopy yes

[polar marsh]

@ruby geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

None,@kindred sierra. I'm not employed by PUBGM/Tencent games or Unreal engine.

I'm just voluntarily moderating this community discord server.

[night cloak]

@severe kestrel check pinned

[austere sandal]

@elfin canopy my Internet Is 30 mps

[shut tangle]

Cant any guy help me one hacker hacked my facebook and now he play with my Id

Because i cant not open more facebook and he play with my id

[kindred sierra]

@elfin canopy Ok I tought you're working with them ... can someone give their mail

[elfin canopy]

@severe kestrel
The fps drop(missing) in devices and friend list bug will be fixed with a patch.
Sorry for the inconvenience

[kindred sierra]

to contact ^pubg-m supporters

[night cloak]

2. 8 #faq @shut tangle

[elfin canopy]

@kindred sierra

[e-mail]

[kindred sierra]

thank you

[austere sandal]

@elfin canopy pls Help Me

[elfin canopy]

Try "routine repair', @austere sandal.

[austere sandal]

Had done the same

[mighty whale]

#WeWantBangladeshServer

[cunning glade]

@cunning glade can you try clearing app cache and switch your login method?
@elfin canopy yes

[austere sandal]

@elfin canopy If you did that

[elfin canopy]

Please write a detailed feedback regarding this and post it in #old, @mighty whale. The Tencent staff read that channel daily.

@austere sandal what do you mena by that?

[austere sandal]

No

I am saying how will it be okay?

[night cloak]

@austere sandal same problem with me. It started after after I routine repaired my client

Had to reinstall the game to fix

[elfin canopy]

@austere sandal, please try doing that.

[austere sandal]

I am Reinistall Ok

Wait For Result

[timid sinew]

Is there any trick to copy the control (1st) to (3rd) fixed joystick

[night cloak]

nope

[indigo storm]

What is the update size

[night cloak]

2 gb

[indigo storm]

Some players got only 0.93 GB

[steep osprey]

@elfin canopy second query: my in game browser not working.stuck on loading screen and buffering. since 3 days.

[indigo storm]

@steep osprey same problem

[elfin canopy]

What do you mean by that,@steep osprey?

[shut tangle]

Hello my Id hacked and now one guy play with my id

[steep osprey]

@elfin canopy buffering

[floral moon]

i lost my 20RP because of login issue on 27th May to 7th July, i need Refund for my 20RP

[night cloak]

after update i face this problem

[white canopy]

Whats a trusted Website to buy uc from?

[storm flume]

You can contact the customer service via the game settings, @floral moon. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

@steep osprey yes, the weekly report is unavailable right now. It'll be available soon.

[sand path]

@white canopy https://www.pubgmobile.com/pay

[steep osprey]

@elfin canopy vpn allowed in pubg?

[elfin canopy]

@floral moon contact customer support for that.

We do not recommend using VPN, @steep osprey.

[night cloak]

@elfin canopy sir kindly help me

[steep osprey]

@elfin canopy when i open that with vpn.No problem occurs.

[shut tangle]

Hello my id hacked and now one guy play with my Id

[elfin canopy]

@steep osprey Yes, it's not available for some region. We do not recommend using VPN

How may I help you,@night cloak?

[steep osprey]

@elfin canopy thank you.

[shut tangle]

Hello my id hacked and now he alle change email cant not play more with my id

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @shut tangle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

after update i face this problem

[shut tangle]

What can i do

[night cloak]

@elfin canopy how i fix this problem

[elfin canopy]

@night cloak update your Google play app

[steep osprey]

@night cloak update your google play services app

[night cloak]

@elfin canopy update that but this thing happen with me last 4 hours

[elfin canopy]

Update "Google play services" and "Google play games".

Clear cache of PUBGM app.
Reboot your device and then try again.

[night cloak]

okay thank you

[snow laurel]

hi

[steep osprey]

@elfin canopy FINGER SLEEVES ALLOWED IN PMCO OR TOURNAMENTS?

[elfin canopy]

@steep osprey ask in #pmco

Hey,@snow laurel! How may I help you?

[snow laurel]

I want to use Discord in the game but there is a problem with the sound

I cannot hear the players' steps or the clash

why

[floral moon]

@elfin canopy no option for this problem

[steep osprey]

@elfin canopy will previous game modes like vanauilisher, survive till dawn 2 will be back in future??

[snow laurel]

I want to apply an alternative, is there?

[elfin canopy]

Discord's audio is call volume, while PUBGM audio is media volume. Your device will automatically give preference to call volume over media volume, @snow laurel.

[snow laurel]

The echo problem in the game is not solved

[elfin canopy]

We recommend using our in-game VC during playing.

[snow laurel]

Well, I would like an alternative to sound in the game

[elfin canopy]

@steep osprey We don't have any information regarding this, keep an eye on #news.

[snow laurel]

VC?

[elfin canopy]

@snow laurel I do not know of any alternatives.

VC = Voice chat.

[snow laurel]

Did you know VC has a problem and has an echo

[sand path]

@shut tangle. Contact customer service in game and follow these steps.

@snow laurel apple?

[snow laurel]

Echo problem has never been solved

[sand path]

Apple device?

[snow laurel]

yes apple

ibad

[sand path]

Wired earphones?

:)

[shut tangle]

Nero

[snow laurel]

yes

[shut tangle]

Ya i write in converst

Not help me

[sand path]

@snow laurel thats hardware issue from Apple.

Use wireless. There won't be echo.

[shut tangle]

Because he change alle

[weary birch]

Hi, my facebook i gone. Is there any way i can regain my account?

[snow laurel]

Even the wireless has echo and you have tried it

[shut tangle]

Nero i write much email aber not help me

Not understand

[weary birch]

Me?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @weary birch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[weary birch]

Srry

[snow laurel]

nero
Is there an alternative application for discore

[cunning glade]

@cunning glade can you try clearing app cache and switch your login method?
@elfin canopy yyyyeeeeeeessssss

I did it many times

[ruby talon]

@night cloak> @ruby talon you'll be contacted
@night cloak still no one contact me

[storm flume]

Please refer to subpoint 4.12 in #faq for further information, @cunning glade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Before I used to play on extreme fps and on this update I can only play on high fps can anyone give a solution for this issue on Samsung Galaxy a50.

[tiny anchor]

Does anyone here use discord with his teamates while playing?

When i do that the game audio become low and cant here footsteps anyone has solution for that!!

[wild dirge]

How i can remove my game center account from the game?

[spiral shore]

This update is sooo laggy

I haven't felt this dizzy in a while

It's annoying

[wild dirge]

How i can remove my game center account from the game?

How i can unlike my game center account from the game?
Please help

[vivid merlin]

@wild dirge the unlink feature is currently disabled.

[wild dirge]

@vivid merlin lazy is there any way to do this??

[vivid merlin]

@wild dirge the unlink feature is disabled. you cant unlink the game centre account.

[cunning glade]

Please refer to subpoint 4.12 in #faq for further information, @cunning glade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume what about new map? And what about files with clothes and suits?

[wild dirge]

If i give a feedback as its hacked and i want to disconnect it
How much it will take to unlike?

[vivid merlin]

@wild dirge contact customer service if its hacked.

[sand elm]

Hello Community team !

one of my ingame friend wanted to exchange his account with mine

i gave him my account and he linked his gmail to my account

and then he wanted his account back

[vital wadi]

@storm flume unable to enter match

[dense shard]

I’m unable to open the game

[scenic bridge]

😂

[vital wadi]

@vivid merlin need help please

[cunning glade]

@elfin canopy can i get answer on my question?

[elfin canopy]

I answered you already,@cunning glade, refer to subpoint 4.12 of #faq.

[vivid merlin]

@vital wadi try to do a routine repair to the game. also clear the cache.

[cunning glade]

I saw it> I answered you already,@cunning glade, refer to subpoint 4.12 of #faq.
@elfin canopy

[vital wadi]

@vivid merlin already done but it didn't work

[cunning glade]

But there are no files with clothes and new map

[elfin canopy]

I don't seem to find any other way, I'll ask them to add more files.

[cunning glade]

Thx

[vital wadi]

@elfin canopy can u help me

[elfin canopy]

How may I help you,@vital wadi?

[vital wadi]

I'm unable to enter match since two weeks

[elfin canopy]

What does it say?

Can you post a screenshot?

[vital wadi]

When i click on start button it stucks at the loading page

@elfin canopy please help me

[cunning glade]

@elfin canopy what is the name of the clothes file? I will find him myself

[crisp turret]

@vital wadi hey , please repair the game by tapping the Repair Button on the right side of Login screen and try again

[unique forum]

Please help me

[vital wadi]

@crisp turret already done it didn't work

[alpine brook]

Thousands of pubg mobile players from Bangladesh commenting on this video for a server/sub server here in Bangladesh. Because always we face high ping issue.
(This video was posted on PUBG Mobile official page, india based)

Hope you'll take necessary steps.

[night cloak]

@vital wadi clear Cache and try most of issues got fixed by it

[vital wadi]

@crisp turret i have reinstall ed the game but it doesn't work

[unique forum]

I used to play in smooth extreme setting but now it's not showing extreme setting

[vital wadi]

@night cloak already done

[unique forum]

Please help

[polar marsh]

@pearl flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@cunning glade Resources pack, probably.

[crisp turret]

I see , it's really wired. , If you already done all basic steps then please submit your report in #old section @vital wadi

[unique forum]

How can I get my extreme fps setting back please help

[elfin canopy]

@vital wadi Looks like internet issues, try switching your network.

[vital wadi]

@crisp turret no reply from #old

[dense shard]

Could i request some assistance. Ive needed it all day.

[elfin canopy]

The fps drop(missing) in devices and friend list bug will be fixed with a patch.
Sorry for the inconvenience, @unique forum.

[vital wadi]

@elfin canopy already tried but same problem

[elfin canopy]

What's the issue,@dense shard?

[unique forum]

When is the next patch coming

[quartz rose]

@unique forum same problem no body is helping also pubg devs not helping us

[elfin canopy]

iOS user,@vital wadi?

[dense shard]

My game will not open whenever i tap it. It makes it to the lightspeed display and then shuts down

[elfin canopy]

There is no date about it yet, it'll be soon,@unique forum.

What device are you using,@dense shard?

[vital wadi]

@elfin canopy anroid

[dense shard]

iPad Air

[elfin canopy]

Try using a DNS, refer to subpoint 4.5 of #faq, @vital wadi.

@dense shard did you try routine repair?

[quartz rose]

My game@elfin canopy is so lagy because of fps missing

[elfin canopy]

The fps drop(missing) in devices and friend list bug will be fixed with a patch.
Sorry for the inconvenience,@quartz rose.

[vital wadi]

@elfin canopy how to do that

[dense shard]

My device speed wont allow it. Whenever i ty to press Repair, in the few seconds o have, it doesnt respond. Besides it wont let me that far into starting thw game

[elfin canopy]

@vital wadi, click on #faq read subpoint 4.5 for more details.

[quartz rose]

@elfin canopy When is the new patch come or it will come with 0.20.0 update is it

[elfin canopy]

@dense shard model year?

[knotty dagger]

Hi if i play with LD player can matching with others player s

[elfin canopy]

@quartz rose Patch doesn't come with new update. It will be released soon.

[dense shard]

No idea. Its a gen 1. Thats all i know. 16Gb Storage ?Ram

[elfin canopy]

We recommend only gameloop emulator,@knotty dagger, using any other emulator may lead to account suspension.

Try reinstalling,@dense shard

[vital wadi]

@elfin canopy is it safe??

[elfin canopy]

Yes, it is completely fine,@vital wadi.

[fossil rune]

Hello, coz of the new map update...my voice chat is glitched all the time. I can hear my teammates n vice versa even after rejoining the same game...i tried repair n everything even reinstalled the game...

Any idea how to fix this !?

[dense shard]

Thanks for the assistance. It may have been because i was running facetime while trying to open since it usually worked. Nw that i left facetime it works.

[knotty dagger]

I played with LD player from S7 and it is so good

[elfin canopy]

@fossil rune The voice glitch will be fixed soon. Feel free to post about it in #old.

[vital wadi]

@elfin canopy ok i will try it thank you for your advice

[quartz rose]

@elfin canopy i am an competetive player bro please tell me a hint how many days it will need to fixed so i can make other plans plz tell me a hint how many days

[elfin canopy]

@quartz rose I do not know. It will be soon.

[jaunty crag]

@elfin canopy Redmi Note 7 also has hangover and contraction problems

[elfin canopy]

It depends on how much time it requires to fix it.

[fossil rune]

Ohk should I post it there @elfin canopy

[quartz rose]

I week or more bro@elfin canopy

[elfin canopy]

@fossil rune ----> #old

It depends on how much time it requires to fix it, @quartz rose.

[cunning glade]

@elfin canopy it dont work

[fossil rune]

Thanks

Yeah even I'm facing this issue

[quartz rose]

@elfin canopy 😩

[fossil rune]

Same @cunning glade

[jaunty crag]

Dude, The Problem With The Update Is Getting Better

[elfin canopy]

@cunning glade Did you try downloading and adding them manually as stated in #faq 4.12

[cunning glade]

Yeap

[quartz rose]

😢

[fossil rune]

😭😭

[quartz rose]

@fossil rune bro i cant even play because of fps bug

[plain sandal]

I have recorded my deathcam in which i was killed by a hacker how can i know his name

[tulip juniper]

Something wrong with my micro, IPhone 8 Plus and IPad Air. My teammate didn’t hear mi when I on Wi-Fi

[cunning glade]

@cunning glade Did you try downloading and adding them manually as stated in #faq 4.12
@elfin canopy yeap

[fossil rune]

Damn man 😭🤦🏻‍♂️ @quartz rose

[crisp turret]

@plain sandal when the death cam ends , you can report the player from results screen too

[quartz rose]

@fossil rune And i saw many people saying it will not fixed on youtube

[fossil rune]

Your voice chat working ? Or mere jaisa bug hai ?

[vital wadi]

@elfin canopy i have done #faq 4.5 but the application automatically closes after i run pubg mobile

[fossil rune]

Yeah it's game problem @quartz rose

Also uk I'm new to discord i downloaded it yesterday. So today when i played it i couldn't hear the game sound man when i was using discord

[quartz rose]

@fossil rune i hope they fixed as soon as possible because i waste aloat of time

[crisp turret]

Team are aware of this issue. It will be corrected in a patch. Apologies for the inconvenience.@quartz rose @fossil rune @tulip juniper

[quartz rose]

@crisp turret are u a worker in pubg

[elfin canopy]

@vital wadi Does your device support manual adding DNS? If yes, then set it to 1.1.1.1

[crisp turret]

No , i am supporter in this server.

[quartz rose]

@crisp turret so please tell me something as hint how many days it require to fixed fps bug

[fossil rune]

Plz can anyone help with the discord issue i can't hear the game sound after connecting to discord

[night cloak]

how does a car going 10km/h kill u?

[fossil rune]

Coz my voice chat is already glitched @crisp turret

[night cloak]

When will the problem of the disappearance of the architecture be solved in the emulator?

[cunning glade]

@cunning glade Did you try downloading and adding them manually as stated in #faq 4.12
@elfin canopy yes i did it

[crisp turret]

@quartz rose we can't commit any date until we have not a date from Official side but i promised it will be soon. Please try to understand and keep your eyes in #news

[devout geode]

Ask in #emulator-support, @night cloak.

[fossil rune]

Discord issue !? @crisp turret

[quartz rose]

@crisp turret Oh ok thnku fo ur support

[elfin canopy]

@cunning glade Please follow the faq properly, there is no issue with it.

[night cloak]

Where is the #emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[elfin canopy]

Here #emulator-support

[night cloak]

ok thanks you

[hollow grove]

Will account removal come back?

[vital wadi]

@elfin canopy do i have to open dns application all the time before playing pubg

[elfin canopy]

Keep it open in the background, Maybe?

[fossil rune]

Hello, I'm new to discord so today i installed it n connected to my friends server i could hear my friend but i couldn't hear the game sound from pubg. Plz can anyone help?

[crisp turret]

@hollow grove can you ellobrate the issue more please

[short eagle]

@fossil rune Discord's audio is call volume, while PUBGM audio is media volume. Your device will automatically give preference to call volume over media volume

in-game vc is recommeneded

[vital wadi]

@elfin canopy but in my phone background application will automatically be cleared

[fossil rune]

So what do i do @E

[hollow grove]

I want to delete my icloud link. Will this option come again

[quartz rose]

@elfin canopy Bewafa nikli pubg

[random burrow]

Pls help me counyry region option missing

[craggy blade]

@random burrow It's not available for European countries.

[night cloak]

I’ve done the unranked challenges and got the points but what will it apply to fpp or tpp ?

[random burrow]

Pls help country / region not there i live in canada

[craggy blade]

@night cloak I think in which you have higher rank

[vivid merlin]

it's not available in european countries. @random burrow

you must have picked a european country when you first played.

[random burrow]

@vivid merlin wow canada is in europe lol

[night cloak]

Guys in s14 ld player n gameloop matching will be same?

[random burrow]

Jus leave u jus tell me how to get it back i dont want explanations

[vivid merlin]

@random burrow contact customer service.

[storm flume]

Please do not use any other language aside from English in this channel, @quartz rose. Refer to #613267301243944960 for language channels.

[random burrow]

They dont reply

[fossil rune]

So now nothing can be done ? @whynot?

[random burrow]

Jus sitting and robbing money

[night cloak]

Any support here?

[short eagle]

yes?

[random burrow]

The only thing they can do lol

[night cloak]

Guys in s14 ld player n gameloop matching will be same?

[vivid merlin]

@random burrow unfortunately we are unable to help with moving the account to a certain region.

[shy mist]

@random burrow Chill they don't even care ..CS sucks

[craggy blade]

@night cloak GameLoop players are only matched with GameLoop players. And use #emulator-support for emulator related questions.

[polar marsh]

@hardy lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil rune]

So nothing can be done about discord issue ?

[toxic yarrow]

5day now please for god's sake fix the permanent mic glitch 💔

[short eagle]

@fossil rune no

[fossil rune]

😭😭😭

@short eagle 😭

@toxic yarrow yeah man facing the same issue

[livid olive]

Please Fix this this was printed on my phone Display please Fix this is in Update a White Circle bag Pack

[uneven hatch]

Dont blame the mods and admins here. They dont get paid by tencent its just there interest and they are helping others. There is only one staff member in this whole discord server of PUBGM and that is error403

[fossil rune]

N that's y i downloaded discord n discord also has issues. I can't hear the game sound 🤦🏻‍♂️@livid olive

Looks like I've to quit gaming only 🤦🏻‍♂️😭

The game*

[livid olive]

I change My phone Display Now i can't afford again there

[short eagle]

@fossil rune it is supposed to be like that

[fossil rune]

Y did u change ur phone display @livid olive

[wheat cairn]

Hi, recently I have play pubg while charging and listening some music, and my ultra frame rate setting disappeared 😭 how do I get the setting back?

[livid olive]

Pub g controller Printed on display

[stone pendant]

Where's frame . extreme???

[livid olive]

@stone pendant your ph doesn't support

[wheat cairn]

my phone support smooth + ultra, but now I only can high only

[stone pendant]

It was support@livid olive 😕

[wheat cairn]

Anyone can help me?

[stone pendant]

Extreme

[livid olive]

@wheat cairn which phone do uh have?

[wheat cairn]

Realme 6i

[livid olive]

@stone pendant which phone do hh have?

[elfin canopy]

@stone pendant, The fps drop(missing) in devices and friend list bug will be fixed with a patch.
Sorry for the inconvenience.

[livid olive]

@wheat cairn not supported

[stone pendant]

A50@livid olive

@elfin canopy ?? ^=^

[livid olive]

@stone pendant yes it's supported

Wait for patch update

[elfin canopy]

It will be fixed with a patch note, @stone pendant.

[wheat cairn]

@malkeets96 before this it's support

[stone pendant]

Ok, thanks @elfin canopy

[wheat cairn]

@livid olive if you don't believe u can go find in youtube

@elfin canopy how do u know?

[livid olive]

@wheat cairn wait for next update maybe pached

[elfin canopy]

That's what I've been told by the community team,@wheat cairn.

[stone pendant]

@elfin canopy Also, please make protection stronger

[wheat cairn]

Ok

[elfin canopy]

Protection,@stone pendant?

[livid olive]

@wheat cairn @stone pendant i am using

[stone pendant]

A50??

[storm flume]

Hello, @stone pendant!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stone pendant]

Okkkk

[elfin canopy]

@livid olive It is not available for some devices.

[livid olive]

@stone pendant

[azure rock]

Unlink options not showing

[crystal ledge]

hello guys how i can share this server ?

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[amber cedar]

@crystal ledge here u go copy link

[short eagle]

@azure rock it is disabled atm

[dry burrow]

I want to cancel my registration

[crystal ledge]

joshi u can please help me for pubg .. i just cant purchase uc i have a problem bro!

any one can listen me for my problem ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crystal ledge. Remember to read through #faq before asking questions in the support channels.

[true hamlet]

@lime juniper i have a trouble

@Error403#4903 write me

@somber solstice send me pm, I have a trouble, please

[hexed jasper]

Is it only me or not when watching death cam i canonly report the cheater i cant take his id ?? I always record the hackers but like that i can't upload the video to cheaters report

And i can't switch to spectate him after the death cam

[sand path]

@hexed jasper after the death replay ends. There's a red circle with report written on it. Click it and the details will be visible. Then the evidence will be accepted

[crude escarp]

there is someone who cannot be watched death replay.

[hexed jasper]

@sand path no nadico cause there is no details there

I recorded today a video but there was no id there ??

[sand path]

Name is enough. You can note the ID before starting death replay.

[hexed jasper]

@sand paththat is the problem how to note the id there is no one in first place

There is only these infos !

Um boring sorry but this is a big thing don't know how the game overlooked it ?

[elfin canopy]

You may report them via in-game report system.

[frail tree]

Hello

[night cloak]

Please stop chatting here, this is only for support

@short eagle sorry for ping, please handle this situation

[nocturne viper]

I have a problem I have a problem with my account.with my account.

[solemn prawn]

@night cloak you good bro whats going on man why are u pinging the mod

[inner ginkgo]

yeah wtf bro

dont do that again bud

[night cloak]

Ehh bro ok just wanted to tell u that u can chat in general chat instead of here

[short eagle]

use the discussion channel if you do not need support

[inner ginkgo]

?

[distant dome]

Sir
Please help me
My Facebook has been hacked
Or Usne mere Facebook account m se mera email delete karke aapna email add kar liya h please help for unlinked Facebook account or vo mera account Mereko 3k m dega kaharaha h please help me

[inner ginkgo]

@night cloak mate are you high or something? dont ping the mod for no reason

sorry mod for talking here

[short eagle]

@distant dome read #faq 2.8

[inner ginkgo]

but this guy made me angry

[distant dome]

Sir
Please help me
My Facebook has been hacked
Or Usne mere Facebook account m se mera email delete karke aapna email add kar liya h please help for unlinked Facebook account or vo mera account Mereko 3k m dega kaharaha h please help me

Please help me

[short eagle]

@distant dome read #faq 2.8

[nocturne viper]

Hello, I have a problem. I have hoped for my help. My Twitter account has been compromised and I hope for my help. I know that I can only log in via Gmail, and whoever I linked to my account at first, now Twitter is a hacker. I hope for my help. Thank you.

[night cloak]

Is there a website that is owner by tencent games or a server that they talk about daily events and in which country it occurs? Like somewhere that i can know what event and where it occurs with the date it starts and ends please.

And also i reported someone around 2-3 months ago with clear proof he was using no recoil in a video and got no responses?

@night cloak There is no such servers or websites. Seriously, what would be the point of regional events if it is being advertised everywhere? And, you are not guaranteed to get a reply for your report. But your contribution to make the game great and removing cheaters is highly appreciated.

Ok thank you

@solemn prawn What's wrong?

[solemn prawn]

sorry thought this was general

[night cloak]

Hey Arabelle please can u tell Ayman to stop, he is ghost pinging me for literally 5 mins

[solemn prawn]

no just wanted to talk to you man sorry

[night cloak]

@solemn prawn Please do not repeat that.

[solemn prawn]

@night cloak ye sure im sorry

[nocturne viper]

Hello, I have a problem with my account. There is a person who hacked the Twitter account and is from another country and I have no connection with him as he enters my account and publishes inappropriate links and images knowing that my account is linked from the beginning to the email and this person is deleting my friends and adding others I want to cancel Twitter link to my account.

[night cloak]

** Why I cannot purchase anything from PLAYSTORE ? ** How to fix it ?

@night cloak

@night cloak You cannot fix it on your own. If waiting doesn't fix it, please contact with Google/Apple support.

[storm flume]

You can contact the customer service via the game settings, @nocturne viper. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@distant dome dont send money u lost ur and any money too if you give him there is a proper way to solve it @nocturne viper

[nocturne viper]

Hello, I have a problem with my account. There is a person who hacked the Twitter account and is from another country and I have no connection with him as he enters my account and publishes inappropriate links and images knowing that my account is linked from the beginning to the email and this person is deleting my friends and adding others I want to cancel Twitter link to my account.

[hot bay]

hi
any fix for my problem >> after update when i just click start to enter tdm match the game crash and then close,, any catch else it's working okay ??
i had try just delete game loop and reinstall it again but nothing changed

[vital wadi]

@hot bay which device

[hot bay]

pc

laptop hp elitebook

@vital wadi do u have a solution ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @hot bay. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

Please refer to subpoint 2.5 in #faq for further information, @nocturne viper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[nocturne viper]

Please refer to subpoint 2.5 in #faq for further information, @DERAR. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, I have a problem with my account. There is a person who hacked the Twitter account and is from another country and I have no connection with him as he enters my account and publishes inappropriate links and images knowing that my account is linked from the beginning to the email and this person is deleting my friends and adding others I want to cancel Twitter link to my account.

[slender basin]

Hi

[nocturne viper]

Hello, I have a problem with my account. There is a person who hacked the Twitter account and is from another country and I have no connection with him as he enters my account and publishes inappropriate links and images knowing that my account is linked from the beginning to the email and this person is deleting my friends and adding others I want to cancel Twitter link to my account.

[slender basin]

Who can help me

[night cloak]

@nocturne viper Read the bot above. Contact the customer service.

@slender basin Yes?

[vital wadi]

@night cloak i can't enter any match except livik

[ruby talon]

@night cloak> @ruby talon you'll be contacted
@night cloak still no one contact me

[night cloak]

What's wrong with other maps?

[polar marsh]

@slender basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@ruby talon You will be contacted soon. You do not have to come up every few hours.

[vital wadi]

@night cloak i don't know its been two weeks I'm unable to enter match when i start match it just stucks at the loading session

[nocturne viper]

I have used customer service. Please reply because I am unable to play on my account due to the hackers who hacked my account

[night cloak]

@vital wadi Have you tried repairing the client?

[ruby talon]

@ruby talon You will be contacted soon. You do not have to come up every few hours.
@night cloak it been almost a day 😂😂

[night cloak]

@nocturne viper We volunteers cannot help with account related issues.

[vital wadi]

@night cloak yes

[night cloak]

@ruby talon It can take months, sometimes. Dw, you will be contacted.

[ruby talon]

@ruby talon It can take months, sometimes. Dw, you will be contacted.
@night cloak months ?? today they take 2 persons ids and contact them at same time

[night cloak]

@vital wadi Could you try using the initialization option from the repair client (5th option) one more time and try entering the match?

[nocturne viper]

Where can I talk to someone who has entered the company, please help me

[vital wadi]

@night cloak ok

[night cloak]

@ruby talon I am saying it can take time. You don't have to mention the mods. They will mention you.

@nocturne viper Not in discord. In-game customer service.

[ruby talon]

@ruby talon I am saying it can take time. You don't have to mention the mods. They will mention you.
@night cloak my account stoled and all I have to do is to wait for months??

[night cloak]

@ruby talon Yes.

[nocturne viper]

They did not give me any solutions to my problem that I needed to speak seriously

[ruby talon]

@ruby talon Yes.
@night cloak are admin here ??

[night cloak]

@nocturne viper They will ask you some questions. Answer them correctly.

@ruby talon Admin of this discord, yes.

[ruby talon]

@night cloak do you know my problem? that I have been complaining for a week ??

[nocturne viper]

I told them but the problem was not solved

[night cloak]

@ruby talon I searched your problem. And, I see a moderator asked you to not repeated questions this morning. Could you move to #chat now?

@nocturne viper Could you send a screenshot of their latest reply?

[ruby talon]

@ruby talon I searched your problem. And, I see a moderator asked you to not repeated questions this morning. Could you move to #chat now?
@night cloak because they did help me with anything and help others with same problem

[night cloak]

@ruby talon Again, you will be contacted when there's a solution. Feel free to use #chat.

[cunning marsh]

Hi there is a strange hack of its kind, hacking the server and stopping the players

We don't want to add maps. We want to improve your system against hackers. We are tired of them

[nocturne viper]

No, because I sent them information again, but I copied the text, did I send it?

[vital wadi]

@night cloak it doesn't work

[night cloak]

@cunning marsh Developers are aware of the issue and working on a fix. Sorry for any inconvenience caused.

@nocturne viper If you have sent them information again, it's better to wait. Feel free to let me know if you get any strange reply.

@vital wadi That is strange. I feel like it is a bug. Could you screen record the issue and share in #old?

[cunning marsh]

Solve the problem, any problem? 7 seasons without a radical solution for hackers

[ruby talon]

@ruby talon Again, you will be contacted when there's a solution. Feel free to use #chat.
@night cloak I spent alot of money on my account and with game glitches and pugs a guy stole my account and the admins answer is wait and feel free to chat while they help guys randomly and I have been here for a week, Thank you.

[vital wadi]

I had already Shared but no reply came@night cloak

[nocturne viper]

I will send you some pictures provided by customer service

[cunning marsh]

Once I reach Platinum level, I face hackers. I'm tired of reporting, to no avail.

Europe is full of hackers and the Middle East we are tired

I am talking to you now and a little while ago he killed me penetrator and flipped my screen

[night cloak]

@vital wadi You may not get reply for bug reports but the devs are looking into the issue and will try to fix it - if the problem is from the game's side. Meanwhile, could you share these info with me? So I can expedite the report.

▫️ User Identification
▫️ Device
▫️ Region
▫️ Mobile Data/WiFi
▫️ Video Recording

[storm flume]

Hello, @cunning marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cunning marsh]

@cunning marsh Developers are aware of the issue and working on a fix. Sorry for any inconvenience caused.
@night cloak How long does it take to radically solve hackers

[vital wadi]

@night cloak user identification??

[night cloak]

@cunning marsh Cheater activity is very unfortunate, but it’s tough to fix as there are a lot of reports, not to mention people randomly reports another member for a slight suspicion. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.

@vital wadi in-game user identification number.

[cunning marsh]

@cunning marsh Cheater activity is very unfortunate, but it’s tough to fix as there are a lot of reports, not to mention people randomly reports another member for a slight suspicion. Please be patient with the devs, and try to understand that they don’t want people to have a bad experience. They do their best, but this stuff doesn’t just happen super quickly.
@night cloak Why don't you put another application next to the game that detects any third-party program or is not supported and stops the game with the hacker because we do not want to stop his account we want to stop him from playing that is the effective way

[nocturne viper]

Did you see the pictures you sent?

[night cloak]

@nocturne viper Just send one picture, the latest one. Otherwise the bot will remove the pictures.

[cunning marsh]

We want to apply the Battlefield idea of ​​anti-fraud, blocking the serial number

[cunning marsh]

Enough is enough, I swear I am getting tired of the game and my friends as well

[night cloak]

@cunning marsh It is not that easy as you think. There are a lot of ideas like this. Implementation is possible, but due to sheer number of players, these are not effective. But feel free to share your ideas in #old, so the developers can get inspired from it.

@nocturne viper I mean their latest message.

[cunning marsh]

@cunning marsh It is not that easy as you think. There are a lot of ideas like this. Implementation is possible, but due to sheer number of players, these are not effective. But feel free to share your ideas in #old, so the developers can get inspired from it.
@night cloak Thank you and I will communicate the idea to them and I don't want any money from them. I just want fair play

[nocturne viper]

It was removed after I texted them again.

[night cloak]

@nocturne viper As I said earlier, let us know once they reply something.

[nocturne viper]

Well I will wait for the last reply but please help me to be able to get the account back because someone has entered my account from the Application

[night cloak]

We cannot directly help you with your account, as we are volunteers. But can show you the way. Once you get a reply, let us know.

[cunning marsh]

It was removed after I texted them again.
@nocturne viper I think your account is hacked and the link cancellation is very complicated

[storm flume]

Please do not use any other language aside from English in this channel, @cunning marsh. Refer to #613267301243944960 for language channels.

[nocturne viper]

yes, it's hacked by a hacker.

[cunning marsh]

Please do not use any other language aside from English in this channel, @cunning marsh. Refer to #613267301243944960 for language channels.
@storm flume Why racism?

yes, it's hacked by a hacker.
@nocturne viper There is a vulnerability in Facebook, your account will be there saved by the browser, login to it and change the number and password

[nocturne viper]

The account was hacked by fictitious websites to buy the uc for the game.

[cunning marsh]

Some people have succeeded and some have not

I know fake sites, log in to the browser and search for Facebook, it will enter you directly to your account, change everything

Some people have succeeded and some have not

[nocturne viper]

How can you help me?

[cunning marsh]

I am not a supervisor here and I am not responsible nor do I work in the support team. I am talking to you about the experience only

Thenk you

[nocturne viper]

And what do you think is the solution?

[cunning marsh]

Directed to me in particular, are you Arab?

[nocturne viper]

I am an Arab from Jordan.

[left bough]

Why is the bing so high in the Middle East?

[night cloak]

@night cloak why my synergy is not increasing with my partner. It remain same even after playing a game. How to fix it ???

@night cloak There's a synergy limitation per day.

But before the update there was no limitations. So, why now ???

There was limitation since synergy was introduced.

But i never felt that, its today only 🙁. Also there is still aa voice glitch please fix it

[vital wadi]

@night cloak other info i need to submit?

[night cloak]

@vital wadi Could you look back to the message? I asked for multiple.

[half bison]

Hello... I need help

@PB26丨CHAHAL*#6526 can u contact with me please

[night cloak]

@half bison Yes?

[polar marsh]

@half bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frozen vortex]

@somber solstice Some phones are experiencing an error after the most recent update. The game undergoes image cuts, blinking between normal image and a black screen. We await solution.

[woeful elm]

which phone do you have? @frozen vortex

[zealous minnow]

All my friends on my friends list dissapeared

[limpid iron]

Hello. i just wanna ask . im season 11 conqueror. but my team effect shows that ' an ace player has joined ' after the update. can someone explain?

[meager pumice]

Can loot be good at all maps like on livik?

[frozen vortex]

@woeful elm Moto G5 and J7 PRIME

[glad anchor]

Hello, before this update my phone supported FPS extremely, but after this update I can only put it on high

[torn kayak]

Hello I have a question

[short eagle]

yes?

@glad anchor it will be fixed soon

[torn kayak]

I want to change my mobile number in the game

[polar marsh]

@thorn epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn kayak]

Because my account was hacked in Facebook an I recover it but the hacker mobile numper still in the game

Number”

Is there any way to change it

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @torn kayak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[meager pumice]

@short eagle can u anwser on my question?

[short eagle]

@meager pumice you could post your feedback in #old

[torn kayak]

It didn’t help

[vagrant onyx]

Hello. i just wanna ask . im season 11 conqueror. but my team effect shows that ' an ace player has joined ' after the update. can someone explain?
@limpid iron team effect only least for 1 season

[dusky socket]

Guys i can’t unlink after 30 days, any help?

[devout geode]

Feature is disabled for now, @dusky socket.

[dusky socket]

@devout geode any info when it enabled ?!

[devout geode]

Nope.

[vagrant onyx]

If you have encountered an issue with the account unlinking feature, @dusky socket , contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[hearty prawn]

Ping has become very high after the latest update to the game

[dusky socket]

@vagrant onyx okay thank you👍

[hearty prawn]

Before update it was 50:80 ms
After update its 120:190 ms

[vagrant onyx]

@hearty prawn prob your wifi connection 👍🏼

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