questions

[tardy mortar]

Done @spring zephyr

[teal fiber]

I reloaded the game and when I wanted to log in on Twitter I lost the account I don't know why

[spring zephyr]

@teal fiber Can you access your twitter account?

[tardy mortar]

@teal fiber how old was your account?

[teal fiber]

No

1 yeare

[tardy mortar]

Then contact twitter customer service

[teal fiber]

I dots now

[tardy mortar]

What?

[livid vapor]

5201449212 this is my id
I was told that I will get PUBG PARTNER Title But still It is not delivered

[tardy mortar]

@teal fiber try to get back your Twitter account and then link your account with other platforms

[livid vapor]

Pls reply me

[crisp turret]

@livid vapor can we please know , you told by whom ?

[livid vapor]

Dont ignore Pubg

@crisp turret i got a mail from Pubg services

They told send us your ID no.

We will provide you

Pls help me

[frosty dagger]

I had 24300 UC in my PUBG account which vanished overnight

I'm gonna pass out at this point

Help me

[livid vapor]

Pls solve my issues

[storm flume]

You can contact the customer service via the game settings, @frosty dagger. Refer to subpoint 5.3 in #faq for further instructions.

[elder valley]

🙄

[elfin canopy]

@livid vapor can you post screenshot of that mail?

[livid vapor]

@elfin canopy due to some issues i got my mails deleted

[storm flume]

Please refer to this channel's pinned messages for further information, @livid vapor:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[elfin canopy]

We cannot help you.

[marble wharf]

I can’t open my game

[crisp turret]

Did you reply back to that mail with all information ? Team are under check-ing all responses and will forward to you if you meet to their requirements

[livid vapor]

Yes

[elfin canopy]

What is the issue,@marble wharf?

[livid vapor]

I had to submit my player ID &
In Game name

[spring void]

@livid vapor you can contact the email which mailed you regarding that.

[livid vapor]

@spring void ok

I hadnot received my title

[solid cobalt]

Why bonus challenge redeemtion store is locked

[elfin canopy]

It is temporarily unavailable, it will be available soon.

[solid cobalt]

Which date

[night cloak]

@void tinsel
Ask here

[autumn roost]

Why bonus challenge is locked

[spring zephyr]

@autumn roost It is temporarily unavailable, it will be available soon.

[solid cobalt]

I want yo buy royal pass on this season and i collect bonus points

And i don't want to redeem uc

I have 6000 points

[autumn roost]

@solid cobalt @spring zephyr Same problem bro

[spring zephyr]

@solid cobalt@autumn roost No ETA as of now, please wait patiently until it returns.

[autumn roost]

Before of this season or after the season

[void tinsel]

Hi
I have eSports platform on mobile i need get permission from pubg company to use pubg ib our platform

[solid cobalt]

But i need uc in this season

[autumn roost]

@solid cobalt same problem

[solid cobalt]

For royal pass

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @drifting jay. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solid cobalt]

I think options was open in 9 july for update

[autumn roost]

I don't know

[spring zephyr]

@autumn roost @solid cobalt You will have to wait until it comes back, please move to a discussion channel now.

[autumn roost]

@spring zephyr OK thanks giving this information

[toxic mountain]

#questions
What will the size of new update

[spring zephyr]

@toxic mountain No info about that, keep an eye on #news.

[polar marsh]

@proper aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi

[keen trout]

How can I get Andy's "I got supplies" voice into the Universal Mark?

[night cloak]

My account was hacked

[frozen vault]

Why bonus chalenge is not available

[grave parcel]

Bonus Challenge will be available soon!

[storm willow]

@night cloak do you have access to at least one linked account?

[night cloak]

Yes i have

My Facebook account was hacked and the hacker play game in my account when i was not online

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hearty ember]

Bro Aney Redeem codes One Pubg

[marble thicket]

My In game mic not working, My microphone is working correctly, i uninstalled pubg and installed it again. Tried with a 2nd id. But the Game Mic is not working, Tried with and Without Ear phones also. Please Help. my device One Plus 7.

@storm willow

[night cloak]

@marble thicket report in #old

[grave parcel]

Many Players is facing this problem. Developer team will fix it soon i hope

[night cloak]

Include
Id
Device
Region
Wifi/mobile data
@marble thicket

[storm willow]

@marble thicket post in #old with device info, region

[night cloak]

@storm willow what should I do I spoke to supporter but bot answered me and couldn't help me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@marble tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak follow #faq 2.5 thats your only hope

[void tinsel]

Hi
We have eSports platform on mobile we need get permission from pubg company to use pubg in our platform

[lucid olive]

there is a glitch in Masked physic robe-Set ,i spent many uc to get it please fix the glitch fast

[desert plaza]

@lucid olive Report bugs to #old in details along with your region, character ID and the network you're using (WiFi or Cellular data).

[hexed jasper]

I don't know if you guys interested in the new hack that freezes the whole server even the plane ???since this game is like open source for modification !!

[desert plaza]

@lucid olive Report bugs to #old in details along with your region, character ID and the network you're using (WiFi or Cellular data).

[lucid olive]

@desert plaza watch this

👍

[vagrant onyx]

@lucid olive its bug
happen me also on RP 100 s12 the hundred veteran one
( i can show you screen shoot if you want )

[lucid olive]

ok

@vagrant onyx please show

[vagrant onyx]

@lucid olive hold on

[real relic]

I need need help please my account is mythic fashion and its hakced i can still get in the account but it’s linked in number and email and I really want that to be removed cuz I can’t play and do anything please! Can i unlink the number and email?

[lucid olive]

👌

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @real relic. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lucid olive]

@desert plaza please help us so that they will respond fast

[desert plaza]

I already told you to report bugs to #old, this is the third time.

[lucid olive]

i have already

[grave parcel]

So be patience Moderators will help you

[storm flume]

Hello, @lucid olive!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[leaden canyon]

i can’t send message to report hacker chat

[night kiln]

Zombie mode update

[sand path]

You need to have mee6 level 10 and it is currently closed for processing

No information about that. @night kiln

[night kiln]

Thanks 😊😘

[leaden canyon]

mods can i send you the video and player id !?

[storm willow]

@leaden canyon you need to report it yourself in that channel.

[storm flume]

Hello, @leaden canyon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

Use that link

[abstract nexus]

Why this showing everytime

Can't login any website in game why??

[graceful parrot]

Hello

[grave parcel]

@graceful parrot use #chat for discussion or if you need support then state your issue here.Moderator or Staff will reply soon.

[iron briar]

Why my account is terminated again and again. How fix this issue?

[abstract nexus]

@grave parcel please reply to my question

[grave parcel]

It's a bug
Send here #old

[ocean arch]

@abstract nexus weekly report and bonus challenge is currently unavailable

[vagrant onyx]

@grave parcel hey
what the issue ?

[grave parcel]

@grave parcel please reply to my question
@abstract nexus
His

[vagrant onyx]

@iron briar your data ban expired

[abstract nexus]

@ocean arch but i can't go to any website

[iron briar]

@vagrant onyx sorry pic nhi hai wrong hai

[ocean arch]

@abstract nexus then it is probably a bug u can report bugs at # feedback bugs u can also report by using in game report button

[vagrant onyx]

@iron briar also expired
About 2 days ago
( its 10 min ban )

@iron briar look at today date 👍🏼

@abstract nexus try to log out from your acc than log in using guest and go to the same page of that and see if working

or try on different wifi connection or different device

[ocean arch]

@vagrant onyx I have seen many report regarding this issue people are unable to open weekly report as well in game vote option

[analog estuary]

@grave parcel I think you are mod of this server?

[vagrant onyx]

@ocean arch yes try that
its could be region issue or some in above i said

@analog estuary he is not

[analog estuary]

@vagrant onyx     I can't able to on my mic in pubg mobile. I am facing some bugs . I am unable to hear my team mates, and even I can't hear them.

I tried re- installing it for more than 5 times and it is showing download error and can't able to download any maps and resources pack.

• In the first picture when I tried to on my mic it's showing " please wait . "

• In second picture when I tried to download maps its showing download error.

• When I try to open pubg it's taking more than 5 minutes to load and it Is waiting in loading page itself.

Is there any solution for  it

Character ID:-5267005302

DEVICE:- iPad 6th gen

Region:- India /Asia server

WiFi/Data:- Using WiFi

@vagrant onyx ok

[tribal night]

hi

[turbid geode]

I purchased 600 uc for the new season but today I entered the game and I didn't find my uc and I have the screenshot of my payment

[ocean arch]

@tribal night state your issue.

[grave parcel]

@grave parcel I think you are mod of this server?
@analog estuary
No lol i am just helping

[vagrant onyx]

@analog estuary wait till new update
Know that there was a mic vc issue in the game and its been solved

[night cloak]

@yore gaming can i link my pubg account with two different email accounts (not Fb and Twitter ) for example 2 gmails

[vagrant onyx]

@night cloak no , not possible

[analog estuary]

@vagrant onyx I have tournaments to play but I cannot download any maps

@grave parcel 😂

[polar marsh]

@full canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[analog estuary]

@vagrant onyx Solve this problem as soon as possible

[turbid geode]

@storm flume I purchased 600 uc but today I entered the game and I didn't find my uc . I want my uc back
I have the screenshot of my payment

[vagrant onyx]

@analog estuary its known is bug
Btw you playing in android ?

[analog estuary]

@vagrant onyx No I am playing on iPad

[ocean arch]

@turbid geode someone will have access to your account

[vagrant onyx]

@turbid geode was did you active any third party app ( cheating tool )
for uc not delivered to your account please contact customer service ( topic i purchases item/uc but not delivered to the acc .

Hanse you required to wait 24 hour after that contact customer service

[storm flume]

You can contact the customer service via the game settings, @turbid geode. Refer to subpoint 5.3 in #faq for further instructions.

[turbid geode]

@vagrant onyx no

Can any one help me

[fiery venture]

Hello

We need urgent help

[turbid geode]

I lost 600 uc

[grave parcel]

We need urgent help
@fiery venture
State your issue

[vagrant onyx]

@turbid geode i have told you 👍🏼
You have the purchase receipt ?

[fiery venture]

Someone login my account everytime it say you logged from differnt location
I changed fb and gmail passwrod and secure them but still loggin

[turbid geode]

@vagrant onyx yes I have

[vagrant onyx]

@fiery venture revoke access 👍🏼

From all device log in to that acc
( please check if your acc was linked to in email )

Form settings linked mail

[fiery venture]

From all device log in to that acc
( please check if your acc was linked to in email )
@vagrant onyx

How to revoke?

[vagrant onyx]

@night cloak maybe he linked second one before facebook blocked it ?
or he linked with new linked email method ?

[turbid geode]

@vagrant onyx what is this mean ?
I will back my uc?

[vagrant onyx]

@fiery venture inside facebook app
These is step to do

[fiery venture]

@night cloak maybe he linked second one before facebook blocked it ?
or he linked with new linked email method ?
@vagrant onyx

No facebook is main and google play games is mine and i secure them
What about new eamil link method how check it??
And if he linked it by new method how to fix that

[night cloak]

I don't know but I was linked with gmail account @vagrant onyx

[vagrant onyx]

@turbid geode i explain to you above contact customer service with topic

i purchase item/uc and its did not delivered to my acc

When its respond say its did not help

than its will ask you for your purchase receipt

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My phone is rooted with curvos os + lawrun kernel

Is that a reason?

[thorny pumice]

What’s this ???? I can’t open my account

[vagrant onyx]

@night cloak refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[meager pumice]

@thorny pumice update game

[vagrant onyx]

If you have encountered an issue with the account unlinking feature, @fiery venture , contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[fiery venture]

@vagrant onyx

No facebook is main and google play games is mine and i secure them
What about new eamil link method how check it??
And if he linked it by new method how to fix that
@fiery venture
Please reply

[clever glacier]

@lime juniper Please Help
IGN: INSxParastud
ID:5158513757

[vagrant onyx]

@fiery venture you have to wait the date is unknown

[thorny pumice]

@meager pumice my game is up to date already

[storm flume]

You can now access #emulator-chat and #emulator-support, @clever glacier. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[meager pumice]

@thorny pumice reinstall then

[vagrant onyx]

@thorny pumice delete game clear cache

( log in with newer version on different device )

[fiery venture]

@fiery venture you have to wait the date is unknown
@vagrant onyx
Which date??
Its urgent i need to fix this problem
Someone loggin my account and maybe it will ban it
How i contact customer s

[storm flume]

You can contact the customer service via the game settings, @fiery venture. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@vagrant onyx
Which date??
Its urgent i need to fix this problem
Someone loggin my account and maybe it will ban it
How i contact customer s
@fiery venture
I have the same problem

[meager pumice]

@clever glacier u have something unfair in pc

[storm flume]

You can now access #emulator-chat and #emulator-support, @meager pumice. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[vagrant onyx]

@meager pumice @clever glacier better to in #emulator-support

They was unfair ban for emulator frozen acc
If the ban was unfair its will be lifted

[glossy sable]

Please only use the regular Android to run PUBG MOBILE, @night cloak. We do not recommend using rooted/jailbroken devices.

[vagrant onyx]

@night cloak did you switch between network or play in data cellular
that might happen

[meager pumice]

@vagrant onyx oke

[vagrant onyx]

Great

@meager pumice

[meager pumice]

@vagrant onyx?

[glossy sable]

Please move to a discussion channel, @meager pumice.

[turbid geode]

@vagrant onyx he isn't ask me for receipt

[meager pumice]

@glossy sable why i get emulator role i play on mobile pubgm...

[clear ocean]

@glossy sable Your soon must be defined now

[clever glacier]

<@&481161015728406538> MY account is Gliched Please Help

[glossy sable]

It's gone, @meager pumice.

@clever glacier -> #emulator-support

Which one, @clear ocean?

[meager pumice]

@glossy sable give me bro mobile role...

[clear ocean]

Which one, @clear ocean?
@glossy sable Voice chat

[vagrant onyx]

@turbid geode its will if you did it correctly
( you will have to say its didn’t hep )

[meager pumice]

@vagrant onyx why i get emulator role?

[turbid geode]

@vagrant onyx I choose it didn't help

[vagrant onyx]

@meager pumice emulator related matter goes in #emulator-support

I think the role was removed from you !!

[meager pumice]

@vagrant onyx yes because why i will have role emulator if I play on mobile there is no point

[glossy sable]

This is a mobile server, @meager pumice.

So no point on having a mobile role, the whole server is already about it.

[meager pumice]

@glossy sable ah thats reason why noone dont get that role
Then give me back emulator.

[glossy sable]

Oh, that. Yes, soon, @clear ocean. Please be patient and use alternatives in the meantime, such as Discord VC.

You can get it yourself from #613267301243944960, @meager pumice. Decide yourself.

[quick palm]

Any cases of getting banned using vpn?

[glossy sable]

And I think a please wouldn't hurt when you are asking for a service.

[clear ocean]

Oh, that. Yes, soon, @clear ocean. Please be patient and use alternatives in the meantime, such as Discord VC.
@glossy sable Discord lowers the game sound

[meager pumice]

@glossy sable where i need to click for role?

[glossy sable]

We do not recommend using VPN, @quick palm, you should know that by now.

Did you read the #613267301243944960 channel, @meager pumice?

[gritty glade]

The New Livik map is for classic matches?

Or any separate mode?

[timber robin]

@glossy sable i am not able to use my room card. Everytime it says network is busy try again later. I changed my network and tried still is shows the same.

[quick palm]

Nah I'm just asking if people got banned using vpn

[glossy sable]

It will be "unranked", @gritty glade. But yes, Classic.

Where are you from, @timber robin? Do Classic matches work normally?

We lack public information on the matter, @quick palm.

[gritty glade]

That means in Livik map, we can't earn Tier Points?

[meager pumice]

@glossy sable where i need to react in #613267301243944960

[quick palm]

ion see anything related to that tho

[timber robin]

@glossy sable neither classic or warehouse is working.

[glossy sable]

Read it, and you'll find out, @meager pumice.

Yes, @gritty glade.

Where are you from, @timber robin?

[quick palm]

VPN was a trend where as people were using it to access events etc, now they have region.
Does it even bother anymore?

[timber robin]

@glossy sable Raigarh Chhattisgarh.

[glossy sable]

Country?

"VPN tricks"do not work anymore, @quick palm, it has been a little while already (since they introduced the regions system).

[timber robin]

@glossy sable India

[meager pumice]

@glossy sable

Where i react here?

[proven scaffold]

@glossy sable

[glossy sable]

Can you remove that and just show the message itself, @meager pumice?

[quick palm]

I mean wasn't that the reason why VPN were popular right? Now they have regions

[glossy sable]

It should be fixed next update, July 7th, @proven scaffold.

Yes, @quick palm.

[quick palm]

I've tried to contact Customer Service aswell, they just don't seem to care

[meager pumice]

@glossy sable

[quick palm]

Some say people are getting banned, some say it's a hoax, plus I haven't seen anyone get banned either

[meager pumice]

How i react on that E?

[quick palm]

Welp, guess I'll just risk my lvl 77 account then

[storm flume]

You can now access #emulator-chat and #emulator-support, @meager pumice. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[timber robin]

@glossy sable I am from India and can you help me please with this.

[proven scaffold]

@glossy sable till then how i can play?

It was working fine till yesterday

[glossy sable]

We do not recommend using VPN, @quick palm. But well, you do you.

[quick palm]

ight bet, alt account it is

[glossy sable]

Make sure to update your Discord client, @meager pumice.

[meager pumice]

@glossy sable i will when i will know what is that😀

[glossy sable]

Just be sure Discord is up to date.

[meager pumice]

@glossy sable oke

[proven scaffold]

@glossy sable till then how i can play?
@proven scaffold @glossy sable

[glossy sable]

What is your ISP, @timber robin?

You can play on a Guest account until then, @proven scaffold.

[timber robin]

@glossy sable its Airtel. I also tried it with Idea.

[glossy sable]

Mm, strange.

I am asking fellow Indian staff about it.

Did you try switching wifi/data?

[meager pumice]

@glossy sable now is good

[glossy sable]

Also, has that issue just occurred today?

[timber robin]

@glossy sable yes I tried but everytime it shows the same. Shall I give you my ign and player id?

[clever wharf]

Have you any method for play pubgmobile mobile without vpn in Pakistan?

[glossy sable]

Good to know, @meager pumice. You can revert it yourself, now.

[meager pumice]

@glossy sable yes man

[timber robin]

@glossy sable it is happening everytime even i lost my 7days room card because of it.

[glossy sable]

That wouldn't be very useful, @timber robin. Sorry about the inconvenience. I will ask someone to get back to you if they have a better answer about it. You can post it in #old too, providing the most details possible.

We do not recommend using VPN, @clever wharf. It is better to go abide your government's rules.

[toxic mountain]

#questions
why bonus challenge is been locked

[clever wharf]

@glossy sable what we will do with our 72 level account and spent of money?

[meager pumice]

@toxic mountain he is over

[glossy sable]

I mean-

[timber robin]

@glossy sable ok, i will try posting it with full details at #old . Thank you.

[glossy sable]

Ask your government.

Plus, the ban is temporary, so..

You are welcome, @timber robin.

Please do not interfere with staff, @meager pumice. Move to a discussion channel if you do not need support, thank you.

[meager pumice]

@glossy sable i want reach moderator because im helping...

[glossy sable]

It doesn't work like that.

[polar marsh]

@crude spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @uncut stone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[turbid geode]

How can I send the screenshot to backup my uc

@storm flume can you help me

[sacred rain]

Hello

Can someone pls help me

[turbid geode]

I lost my uc and I have the receipt

How can I back up my uc

[sacred rain]

I just installed pubgm on emulator, I tried playing but the wasd keys move the camera and the mouse moves the player, pls help

[meager pumice]

@turbid geode contact mods on server or just wait they will anwser u

@sacred rain look controls

[turbid geode]

I did

But there is no resp

Respond

[meager pumice]

@turbid geode maybe have to finish some work...

[turbid geode]

@meager pumice ok are you sure they will replay to me?

[meager pumice]

@turbid geode im sure 99% they reply all i will reply u but im not moderaor here

[turbid geode]

@meager pumice ok thx

[meager pumice]

@turbid geode tnx u

[sand path]

Contact customer service in game for purchase related issues. @turbid geode

[gusty grail]

Is winchest meant to be in sanhok?

[sand path]

Yes. @gusty grail

[turbid geode]

@sand path I did but there is no response

[sand path]

@meager pumice please avoid having conversations here if you are not helping. The staff will reply.

[forest tendon]

Hello

[meager pumice]

@sand path bro i want moderator because im helping

[sand path]

@sand path I did but there is no response
@turbid geode
Was it due to unauthorized sources?

[forest tendon]

Any one there to help me

[sand path]

@meager pumice asking to mention mods is not helpful

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @forest tendon. Remember to read through #faq before asking questions in the support channels.

[meager pumice]

@sand path i know but some mods on discord says be active help peoples will recruit u to mod

[turbid geode]

@sand path no

[sand path]

You're free to help.
But asking them to mention the moderators isn't helping @meager pumice

@turbid geode
Did it disappear ?

[turbid geode]

@sand path yes

[sand path]

Or a deduction message showed up

[meager pumice]

Oh oke then@sand path i will help if i know if didnt u will help them

[sand path]

@turbid geode uc doesn't disappear. Unless someone has gotten access to your account and spent it.

[turbid geode]

@sand path no I'm sure

[sand path]

Contact customer service and ask where it was used. If uc was disappearing from accounts, thousands would be affected.

[turbid geode]

@sand path I have the receipt how can I send it to back up my uc

[dusk swallow]

How will they contact me and when

[sand path]

As far as I know, spent uc has never been restored. @turbid geode

[turbid geode]

@sand path I didn't spend it

[sand path]

@dusk swallow they will contact you in the same thread. If you have provided accurate information, it will be done in 3-5 days. Otherwise longer to verify some details.

@turbid geode as I said. Only customer service can help with purchase related issues.

[dusk swallow]

@sand path all the details have been verified and the conversation is closed already how will they contact me?

[clear ocean]

@glossy sable your soon has finally come the voice chat bug is fixed

[glossy sable]

Glad to know!

[sand path]

Yes. @dusk swallow with a new thread then.

[night cloak]

@turbid geode do not share such images in here

@turbid geode next will be a mute

[tepid epoch]

My account has been hacked
And every single one of u can’t help me !!!!!
Woooooow 😅

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @tepid epoch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ocean arch]

@tepid epoch securing your account is your own responsibility you can only ask in customer service for gelp

Help*

[heady jolt]

Anyone facing voice chat problem?

[night cloak]

@heady jolt #old

[heady jolt]

Okay man, I just found a fix for the voice chat so I want to check with others if it's working for them

[tepid epoch]

My own responsibility!!
Thanks for attention 😅

[sand path]

You can add that too in #old. People will respond if it works. @heady jolt

Can you log in? @tepid epoch

[tepid epoch]

Yeah

And he can also

[sand path]

Contact customer service in game and follow these steps.

The more accurate information you provide in a single message. The quicker it will be recovered. @tepid epoch

[tepid epoch]

Okay I will try ❤️

[heady jolt]

@sand path @night cloak okay ty

[dusky swan]

Hey

[red ravine]

hello

i have video 2 more hacker

[dusky swan]

The game has a lot of mistakes.

Like the sound of bullets disappearing.

And the shredding in the game, especially the training rooms scrims

@sand path

[sand path]

#old. With video if possible.

[dusky swan]

I hope to respond to this issue because I am a championship player and this thing hurts me a lot

I want to fix the game, please, because everything I have done does not work

[crisp turret]

Yes it's hurt's all of us and your small contribution can change it. Please Report it in #old section.

[long trellis]

i want to play PUBG 😭

[cursive basin]

Hello Please when the inferno rider helmet will back ? I spent over 30 000 Uc and i didn't get it

[long trellis]

my country ban pubg 😭

[tame parrot]

@long trellis same

[uneven glade]

I am not able to Use ingame voice chat on my wifi what is the issue please help it is happening only on particular wifi i tried to repair doesnt helped @sand path

[dusky swan]

Heeey

Brooo

[uneven glade]

Whom should i tag for the help?

[dusky swan]

You have problems in the game, please fix it as soon as possible

[storm flume]

Hello, @dusky swan!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[uneven glade]

@inner stream lemme know the solution please

[night cloak]

@uneven glade It is an internet issue. Just switch to mobile data and it should be fixed.

[uneven glade]

It is not i am accessing else everything with the same network no problem except in pubg ingame Voice chat only the Ping is also stable only the voice chat isnt working @night cloak

[night cloak]

@uneven glade For some reason, your network is not being able to connect to the game's voice communication server and a different network is your only option now.

[uneven glade]

Is there not any solution like i did reinstalled the game too and repaired too😕

[sand path]

Try changing DNS

[uneven glade]

How to change? @sand path

[dusky swan]

This problem I have on the desert map

It is not the cause of the internet

[storm willow]

@dusky swan try using DNS changer app 1.1.1.1

@uneven glade check above.

[hidden depot]

I can't matchmake in tdm

Waiting time reaches 5+ mins

[storm willow]

@hidden depot try re-lobby

[hidden depot]

Wdym

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @plush breach. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dusky swan]

@storm willow Do not find everything tried

[vernal scarab]

When I turn on the microphone on my ipad, the sound quality deteriorates

helmpme PLEASE

[storm willow]

What do you mean do not find? @dusky swan

@vernal scarab do you have similar issue without headphones?

[dusky swan]

@storm willow I want to explain to you from the first thing

[vernal scarab]

yes

[dusky swan]

@storm willow I had a problem that there was a break up in the game

[onyx lark]

hello any buddy here i need help some

[storm willow]

@dusky swan download 1.1.1.1 app from appstore, enable D NS changer and run the app. If problem persists try repairing or reinstalling the app.

[dusky swan]

@storm willow I cleared the game and downloaded it again

[lament sierra]

i have an issue while purchasing ...

[storm willow]

@dusky swan can you post your speetest result here

[lament sierra]

can any support dm with me?

[dusky swan]

@storm willow When I uploaded it again I couldn't load the maps

[storm willow]

@vernal scarab try repairing the app

[vernal scarab]

ok

[lament sierra]

Please

[glossy sable]

Account selling/trading is against the Terms of Service, @onyx lark.

[dusky swan]

@storm willow This problem comes out to me

[storm willow]

@lament sierra try purchasing via https://www.pubgmobile.com/pay

@dusky swan do you have rooted/jailbroken device?

[dusky swan]

@storm willow Then I downloaded maps manually

@storm willow NO

[storm willow]

Do you have enough space in device?

[lament sierra]

@storm willow the problem is if i want to purchase via Apple Pay,
" Unable to pay as your account may be at risk (1138) "
i tried via iphone/ipad same issue.

[dusky swan]

@storm willow Yes 148 GB

[storm willow]

@dusky swan device models? Os version?

[dusky swan]

My device Huawei P30 PRO

@storm willow android 10

[storm flume]

Please refer to subpoint 4.12 in #faq for further information, @dusky swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dusky swan]

@storm willow Let me complete the problem

@storm willow I took the maps link from you and uploaded them manually and all of them worked but the desert map did not work

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[dusky swan]

#faq I took it from this section

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @plush breach. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@dusky swan @normal fulcrum can you check this one.

[dusky swan]

@storm willow What is the؟

[storm willow]

Im not an expert in android, wait for another staff please.

[random linden]

Hello guys how i can contact with support please ?

[storm flume]

You can contact the customer service via the game settings, @random linden. Refer to subpoint 5.3 in #faq for further instructions.

[normal fulcrum]

@dusky swan Is it still asking for map download?

[random linden]

I contact with customer service via game settings but no one reply

[tender cargo]

Hello I am youtuber but I can't get pubg partner tittle

[lament sierra]

@dusky swan try check the permission of using storage from your device. Settings -> Applications -> Permissions -> make sure ( Storage ) is active to use. then restart the Game.

[storm willow]

@tender cargo
The PUBG MOBILE community team decides which content creators are eligible for this title after their continuous contribution to the community.

[craggy blade]

Hey there, If I click on log in with Guest account option its just keeps loading and then nothing. Any solution.

[polar marsh]

@random linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@craggy blade region?

[craggy blade]

@storm willow Pakistan.

[dusky swan]

@normal fulcrum yes

[craggy blade]

@storm willow Do you know how to solve it?

[normal fulcrum]

Did you restart the device after copying the files @dusky swan?

[dusky swan]

@normal fulcrum Only the map of the desert

[storm willow]

@craggy blade can you login with linked account?

[craggy blade]

@storm willow Let me try.

[dusky swan]

@normal fulcrum Yes

[storm flume]

Please refer to this channel's pinned messages for further information, @craggy blade:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[normal fulcrum]

Ok. Have you tried deleting and re-downloading the map again @dusky swan?

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[craggy blade]

@storm willow I know about that. But it was fine for me. Only today I get this issue.

BTW any solution?

[dusky swan]

@normal fulcrum I expect that the problem is in the link to the desert map. I expect that it is an old version or something like that

[proven scaffold]

@normal fulcrum I expect that the problem is in the link to the desert map. I expect that it is an old version or something like that
@dusky swan
Try taking desert map from other device and replace it

[storm willow]

@craggy blade No

[dusky swan]

@normal fulcrum Yes, I deleted it and re-downloaded it 3 times

[craggy blade]

@storm willow ok

[normal fulcrum]

No. I just verified and the map on the drive is from latest version @dusky swan

Hmm interesting

@dusky swan Give me a minute

[dusky swan]

@normal fulcrum Ok💜

@proven scaffold If nothing works, I will try this thing

[polar marsh]

@tame parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dreamy topaz]

Can someone help me

Cuz i got a Problem that is Anoying me very hard

[untold anvil]

@wet nimbus

Come here

[proven gale]

I just got chatbanned when i was discussing a hacker my friend was killed by. Really? Is this how its gonna be? I was simply talking about how that hacker should be banned and i get chat banned

[night cloak]

Is there a way to make the game move faster in between windows / screens - like clearing cache on iPad or something ? It’s very very slow lately

[short eagle]

@dreamy topaz state your issue

[dreamy topaz]

So my Problem is the Point System. I Played a lot games and won a lot to. But i dont get enough Points. So I win a game with 6 kills in Crown and only got +11. And i got that Problem abour 2 Weeks where im trying to push my rank bot dont get enough Points

[neon turtle]

My game keeps on crashing. Usually I would repair the game and it would work completely fine but now repairing the game wouldnt do anything and my game would still crash mid game. Please help

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[night cloak]

<@&481161015728406538> Please Take action against streamer who are promoting cheats of pubg !! One guy streaming currently ! please take action ! its my request to admin, mods

[glossy sable]

Please do not mention the Moderator role unless there is an emergency.

Next time will be a mute.

[storm willow]

Can you dm the link to me ? @night cloak

[ocean arch]

@proven gale you used commands that triggered bot

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[dreamy topaz]

So can someone explain me my Problem. What the Hell is going on with that game

Look top

I Worte it allready

[barren siren]

I have an issue with my accoumt

[olive isle]

@storm willow @glossy sable please someone help me my one firing button is invisible how to enable

[storm willow]

@olive isle enable it from settings

[ocean arch]

@dreamy topaz point system depends upon many factors
1 your rank
2 damage and kills
3 your support to teammates
4 health restore
5 over all loot

[storm willow]

Show left side fire buttom in settings basic

@olive isle

[night cloak]

@storm willow forward issue?

[dreamy topaz]

@ocean arch ik. I won a match with the SSS Rating but still only get +11

[ocean arch]

@dreamy topaz make sure you do more kills and also support your teammates and collect good loot round the map

[dreamy topaz]

And i got that Problem allready 2 weeks

[ocean arch]

@dreamy topaz your rank is also high that also reduce your points

[dreamy topaz]

Yeah but not to +11

If i win a game on Europa where im Ace with 2 Stars i even get more points

[modern stratus]

When erangle 2.0 is coming

[dreamy topaz]

So it cant be cuz of the rank

[ocean arch]

@modern stratus no exact date hopefully soon

[barren siren]

Hello, I have an issue with my account ! I have now 45 mythical outfits and on the achievements for the title mythich fashion it shows that I have 44 mythic !! howcome that I have only 44 instead of 45 ?!

[ocean arch]

@barren siren please recheck your calculations

[dreamy topaz]

So its not cuz of my rank. Its because the game got a bug and it have to be fixed

[barren siren]

I'm sure

I have screenshots

[ocean arch]

@dreamy topaz it looks fine to me but if you still think s it is about use # feedback bugs

@barren siren can you share?

[barren siren]

Okay one Second

[storm willow]

@night cloak gone

[night cloak]

Thanks

[dreamy topaz]

Its not fine. U cant get +11 for a win as a Crown player. I get more points on Ace if I play a match like this

[ocean arch]

@storm willow what's your opinion on his points issue?

[night cloak]

One more question when patch notes available 19.0 because only 3 day's left for update but still no information about it

[dreamy topaz]

I make +25 with a match like this on Ace rank. And it cant be that i get +11 on Crown 3

[barren siren]

I send it

[storm willow]

@night cloak will be published in #news once available

[night cloak]

Ok

[wet nimbus]

Hello

[storm willow]

@dreamy topaz points depend mostly on kill weightage, killing more players gives more points excluding bots. Its a total of kill survival and support.

[wet nimbus]

Some one hacked my pubg count my acount name is karagamer5 please help me , please.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @wet nimbus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dreamy topaz]

Ik but if i get more Points on a higher rank with the Same match and i get less on a lower rank then SOMETHING is wrong

Cuz the SSS Rating is the best so i have to get about +25 - +30

And not +11

On Crown 3

[rotund bridge]

I have questions I am using VPN before I press start the game cz I am from uae and if I play without vpn I play in Europe with ping 20 with all players from Middle East in Europe in new services systems with Full hackers so I use VPN to I can play with old services.. so is there is any pan on that ?!

[storm willow]

@dreamy topaz there is no public information available on how tier points are calculated. Its not bugged.
Rating points and tier points arent the same

[wet nimbus]

Please I am from iran and I dont have america phone number

[dreamy topaz]

It is

Have u ever got +11 points for a win?

With 6 kills or more

And im only Crown 3

[storm willow]

Yes, when tier increase, the points we earn decrease

@dreamy topaz whats the tier of your co player?

[dreamy topaz]

So im Ace with 2 Stars on Europ

Europa Server*

And now im Pushing Middle East and im Crown 3 there

And i get more Points on Ace with a Win and 6 kills

More then in Crown 3

[night cloak]

@storm willow check dm please

[storm willow]

@dreamy topaz as i said earlier, No public informations about calculations are available. Well that makes it interesting. If you feel it is bugged report to customer support ingame.

[dreamy topaz]

I tryed

But no answer

[wet nimbus]

Please help me

What I shoud do

Please my level is 48

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @wet nimbus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wet nimbus]

I have very thinks

[ocean arch]

@dreamy topaz it's take some time to get reply

@wet nimbus do u still have access to your account

[wet nimbus]

Yes

I am in my avount

But he is in my acount again

[storm willow]

Read #faq 2.5 @wet nimbus

[wet nimbus]

I take two steps verification my email and my face book

[ocean arch]

Use in game customer service

[wet nimbus]

Ok

I shoud go witch one

Please I can't kick him out

[ocean arch]

@wet nimbus

[wet nimbus]

Can I call you

[ocean arch]

@wet nimbus give them the clearest information to resolve the issue as early as possible

@wet nimbus I can't help you on your account recovery only customer service can

[wet nimbus]

Please can I call you

[formal crown]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @formal crown. Remember to read through #faq before asking questions in the support channels.

[formal crown]

when i use my wifi i cant hear my teammates and they cant hear me but when i use mobile data it fixed help me till match finish

help please

[ocean arch]

@formal crown team is aware of the mic issue and hopefully it will be fixed soon you can use # feedback bugs to report it

[formal crown]

@ocean arch but it only happen when i use wifi why?

[ocean arch]

@formal crown lots of reports have been received and they all saying the same , the team is on it and will be fixed soon you can give your feedback on # feedback bugs

[formal crown]

ok

[wanton fern]

Hi, how can I get the title of partner of Bebji

[ocean arch]

@wanton fern it is given by the pubg community

[dry trellis]

I was once punished for playing with a cheater, since then, I haven't played with anyone still I get punished for 7d, is this because of past offense or is this just a glitch?

[wanton fern]

@ocean arch Can you help me please

[ocean arch]

@wanton fern what's your issue?

[silk vault]

Hello

[ocean arch]

@silk vault what's your issue

For general discussion use # general discussion@silk vault

[silk vault]

I want you to remove a link in my account

[polar marsh]

@wanton fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ocean arch]

@silk vault social media account unlinking is currently unavailable

[silk vault]

I prefer tiktok video content someone has entered and added e-mail and I want to remove it

[ocean arch]

@silk vault use in game customer service and follow these guidelines

[topaz dragon]

السلام عليكم

[silk vault]

My brother tried it, they say to me 90 days someone else is entering my account.

[ocean arch]

@topaz dragon please use only English in this channel

[night cloak]

You need to wait, @silk vault

[ocean arch]

@silk vault customer service is the only option kindly wait

[silk vault]

then the only option is that you are your support team for in-game customer service.

[bronze prawn]

I forgot my email id I used to login. How do I get into my account.

I have my id

[dry trellis]

I was once punished for playing with a cheater, since then, I haven't played with anyone still I get punished for 7d, is this because of past offense or is this just a glitch?

[bronze prawn]

I remember the password i set> I forgot my email id I used to login. How do I get into my account.
@bronze prawn

[night cloak]

We Discord staff's are not related with the in-game customer service, we can only guide you @silk vault

[storm flume]

You can contact the customer service via the game settings, @bronze prawn. Refer to subpoint 5.3 in #faq for further instructions.

You can contact the customer service via the game settings, @dry trellis. Refer to subpoint 5.3 in #faq for further instructions.

[dry trellis]

In game customer service is a bot, they didn't respond

[bronze prawn]

Issue is i xannot get into my game as I logged into my brothers account on my phone and then it hung and I had to reset the phone and i lost my email id. So now i donno wat email i used

[dry trellis]

It was all automated responses

[silk vault]

brother, you are getting your salary, because of me, you get me, I have to help me, I can use video content, use your ad. @night cloak

[night cloak]

It's a part of that @dry trellis

[bronze prawn]

Ya. Totally automated. Can I have an email id where i can send a mail

[ocean arch]

@dry trellis you will get bot response and it ask for proper information when you share proper information then a person rewiew your situation and you get a reply after sometime

[night cloak]

We're just volunteers in this server not an employee from Tencent Games @silk vault

[bronze prawn]

@ocean arch what about mine

[dry trellis]

Ya. Totally automated. Can I have an email id where i can send a mail
@bronze prawn email is aslo automated

[night cloak]

Does anyone have the link to download emulator? Also don’t tell me to react role cause I can’t react emulator

@bronze prawn [e-mail]

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

I CAN’T react

Check the pinned message in #emulator-chat @night cloak

[dry trellis]

It's a part of that @dry trellis
@night cloak if it's a part then, I think the bot part is more than 99% and the actual human part is too insignificant to mention

[night cloak]

You have the role right now @night cloak

[silk vault]

why who are you saying here manager @night cloak

[night cloak]

@silk vault can I know your first language.

@night cloak ok

[silk vault]

@silk vault can I know your first language.
@night cloak turkey

[ocean arch]

@night cloak can you share the link of discard server which uses Persian language cause there is a person who need guidance in Persian

[night cloak]

You can join the MENA server. Link in #613267301243944960 @ocean arch

[ocean arch]

Ok thanks

[silk vault]

Please help me or my brother or I pull a clip for you to say something that you're how I sponsored my contract and I collar

[night cloak]

@silk vault try remembering the mail ID.

@dry trellis your suspension will remove after that time period, repeating the issue in here won't help you.

[silk vault]

I'm allowed to shoot a video.

[dry trellis]

@dry trellis your suspension will remove after that time period, repeating the issue in here won't help you.
@night cloak did you even read my question? I asked can I get punished for something that I did weeks ago? Even after getting punished once

[elfin loom]

I got 2 very suspicious people to report

they are getting kills by using single bullet

89% headshots

ID: 5668022212
Other guy ID: 5465286130

[storm flume]

Hello, @elfin loom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Link for registrations doesnt work, anyone can help ?

[elfin loom]

I don't know how to record on iphone so didn't record xD

[winter dawn]

On what date will our name come for pmco?

[elfin loom]

but I did report in-game too

[tacit holly]

Unlink Email

[ocean arch]

@night cloak use # pmco support

@winter dawn use # pmco support

[tacit holly]

guys is there a way i can unlink email ?

[winter dawn]

😐👍

[torn onyx]

Hi guys, I tried to log in the game via Facebook but the page got lag and none of the click button is working. I tried to log out of Facebook account in safari but the problem is still unsolved. Any suggestions?

[ocean arch]

@tacit holly unlinking account is currently unavailable

[tacit holly]

i have this account and someone linked his email he will steal it ?

[ocean arch]

@tacit holly use ingame customer service and follow these guidelines

[tacit holly]

this customer thing is super useless, do they ever reply

Even tho they say it takes up to 90 days

[ocean arch]

@tacit holly it take sometime to get a reply from a real person provide them all information

[torn onyx]

I heard that it works, it just takes too long

[tacit holly]

i paid over three million uc and i can't unlink an email

[torn onyx]

But your pubg account still belongs to you right?

[ocean arch]

@tacit holly customer service is the only way please be patient until you get reply

[tacit holly]

ok so I write them my issue and my id i just wait?

yeah it belongs to me

[ocean arch]

@tacit holly use the guidelines and provide them all the proper information

Follow the guidelines*

[tacit holly]

i wrote like u told me but no reply

[ocean arch]

@tacit holly can you share pictures

[tacit holly]

of chat ?

[ocean arch]

@tacit holly yes

[tacit holly]

you seem like u get replies in ur pic u sent

but i dont get anything

[ocean arch]

Write: a hacker has accessed my account and can use my game

[glossy sable]

What is your issue?

Wait, aren't you the one that asked about unlinking emails?

I told you you can not do that.

You can change the password, but you can not unlink the email.

Account security is your own responsibility. We can not help with that.

[ocean arch]

@glossy sable hacker has linked his own email with amdusias account

[glossy sable]

To change your email login's password, enter a wrong password, tap the "forgot password" button that appears, and then change the password.

[tacit holly]

yes and you cant even help? im sorry but you should do something man

[glossy sable]

Well then there is not very much hope.

[tacit holly]

so ue will just take my account?

[glossy sable]

Please be patient, it is a process that takes a lot of time.

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[tacit holly]

i would be patient its fine but i wanna know if they're taking care of it

[glossy sable]

But I warn you, do not raise your hopes. It is very unlikely that anything happens, as the email login can not be unlinked.

[tacit holly]

thanks frank, another question if you don't mind

[storm flume]

JawadJHH#4978 was banned | Joined with sole purpose of asking for hacks.

[glossy sable]

Sure, go on.

[tacit holly]

when the unlink option is open gaain he can remove my social links ?

[glossy sable]

That is unsure, but it will come back soon.

[tacit holly]

when unlink is available i can remove email too right?

[glossy sable]

Nope.

The unlink feature is only available for social media accounts.

The phone number and/or email linking feature can not be unlinked.

[tacit holly]

:(( but he can log with his email

[plush breach]

Hello, I need help. I want to disconnect the Facebook account from a game that has been hacked and enter the user who has my game. Please postpone the problem as soon as possible.
5334432911

[tacit holly]

ty frank 👍

[glossy sable]

You are welcome.

Is the Facebook account yours, @plush breach?

[plush breach]

yes

[glossy sable]

Please contact Facebook's support, here:

https://m.facebook.com/help

[plush breach]

Facebook has been hacked

[night cloak]

@plush breach For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[zenith crown]

@night cloak i wonna verify my Tournament

[glossy sable]

Please refrain from reposting, @plush breach.

@zenith crown
If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[verbal cloak]

Hey when ever I am going into a team my voice is getting glitched and it's not getting fixed by restarting can anyone help me??

@evryone

[ocean arch]

@verbal cloak team is aware of the situation and it will be fixed soon you can use# feedback bugs

[zenith crown]

@glossy sable Thanks Buddy

[night cloak]

Just switch your WiFi to mobile data and restart the game.

[plush breach]

I want to cancel the game of social media programs

[verbal cloak]

@night cloak i tried all this still not working

[gloomy vortex]

I send a request for the guest account and no body helps me and the support inside the game didnt say to ne any thing

Help please

The request is from 3weeks

and nothing

[night cloak]

@verbal cloak Try to switch to a different internet. It should solve the issue.

@gloomy vortex What is your issue?

[urban comet]

when back unlink social account???

[verbal cloak]

@night cloak i tried what you are saying but it didn't worked for me

[gloomy vortex]

@night cloak i send

[ocean arch]

@urban comet no exact date

[night cloak]

The unlink feature is being reworked, and won't be available until there's some major changes to it.

@gloomy vortex I did not understand. Could you elaborate the issue?

@verbal cloak If nothing works for you, use discord.

[gloomy vortex]

My guest account vanished and I send a request for the guest account and no body helps me and the support inside the game didnt say to ne any thing

[glossy sable]

Did you reinstall the game recently?

[gloomy vortex]

No update

But after it i still.can play

[dusky marten]

need help i lose my account

[night cloak]

PUBG MOBILE when will unlink feature be available again

[feral knoll]

@night cloak no information about that

@dusky marten hacked?!

[dusky marten]

@feral knollno unliked from facebook and my twitter was suspended

[feral knoll]

@dusky marten contact ingame customer service

[dusky marten]

@dusky marten contact ingame customer service
@feral knoll how !

[feral knoll]

@dusky marten read #faq 5.3

[inland quarry]

We can't register pmco 2020

[glossy sable]

-> #pmco

[uneven glade]

@night cloak is it the only fix rn for the voice chat glitch? We cant use voice chat on that network what is the solution please help! Expect playing on different network

[sand path]

There is no particular known fix for now.

[glossy sable]

Devs are aware and on it.

[uneven glade]

Okay! Hoping it will be fixed soon

I accidentally changed my age from ingame from 18 above i switched that no how can I switch it back go 18 above @sand path @glossy sable

[sand path]

You'll need to wait for the cooldown

Or play with another account.

[uneven glade]

When i will be able to change that back?

@sand path

[sand path]

The cooldown is 40 days if I remember correctly

[uneven glade]

F

Like whats the restriction hours for that

[sand path]

6 hours a day.

[uneven glade]

Okay!

[bright tinsel]

@lime juniper pls ban this guy he is useing cheats and has more health than the rest of the people and he is useing aimbot , he never misses and he is onely at gold rank

[dusky marten]

@feral knoll thank you i contact the service

[storm flume]

Hello, @bright tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ebon gale]

Hello I am a problem that is when I want to log in using my phone number it says failed to log in... Please help

Have *

[slender ore]

Hello
I bought an account linked with Facebook, and I want to cancel it and link it with Twitter.
Because the previous owner still can play, although I changed Facebook account password.
Please help me ASAP

I can provide you any details that you want to change the link

[modest ibex]

Already cut for sub but didnt received 300uc premium classic id and room card

[sand path]

@slender ore buying account is against game regulations

[storm flume]

You can contact the customer service via the game settings, @modest ibex. Refer to subpoint 5.3 in #faq for further instructions.

[slender ore]

😓 thanks

[modest ibex]

What?

Am i not going to get help here?

[slender ore]

Thank you @sand path for your reply,

Can I cancel Facebook account and link it with Twitter instead?

[night cloak]

Hello everyone i need a small help please from 3 or 4 days I received a double voice when my teammates are talking but not all of them sometimes 1 or sometimes 2 of them i do check the mics with the teammates if the mics are on all but unfortunately it is not sorry if i ask the question here I really don’t where i should ask thanks in advance

[compact kettle]

There is something that I can do to be a helper or something in this server or not ? I mean a form or something ...

[fair cosmos]

Hello , i have a problem and need help to fix it
I linked my account with Facebook and Gmail , my Facebook was hacked and now i need to unlink it , i have my Gmail and have every info about it , what can i do.?

[haughty cypress]

@compact kettle no, and no

[compact kettle]

@haughty cypress that's sad ok the thanks you

*n

[prime chasm]

@haughty cypress

[polar marsh]

@kindred glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torpid quail]

another one bites the dust

Hello , i have a problem and need help to fix it
I linked my account with Facebook and Gmail , my Facebook was hacked and now i need to unlink it , i have my Gmail and have every info about it , what can i do.?
@fair cosmos the unlinking option was removed due to some critical account lost issues....it will be added again on the next update

There is something that I can do to be a helper or something in this server or not ? I mean a form or something ...
@compact kettle just start helping....u will get promoted

[compact kettle]

Ok ...

I will try

[desert plaza]

@fair cosmos Refer to FAQ 2.5 in #faq

If the hacker/unauthorized person hasn’t linked their account to your PUBG Mobile account then read this:
My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #faq All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.

  Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[torpid quail]

[median garden]

When Will Bonus Challenge Unlock?

[desert plaza]

@median garden There’s no specific date for the bonus challenge, all we know is it will unlock soon.

[night cloak]

Good evening ... I have question plz could u help me ?

How can i remove Facebook account from my account and add new fb ?

[elfin canopy]

Account unlinking feature has been disabled, you cannot unlink your social media account as for now.

[night cloak]

But i change my fb cuz i dont know password anymore but i can log to my pubg account throw gmail but i want remove fb , so there is no way to remove it ?

[desert plaza]

Like cat said, the unlinking feature is being optimized and is currently unavailable. @night cloak

[glossy sable]

"cat"

[desert plaza]

[night cloak]

@desert plaza than what can i do now i keep it like that ?

[desert plaza]

There’s nothing you can do right now.

[night cloak]

Even if i chat with service chat they will not remove ?

[elfin canopy]

You can try doing that,@night cloak.

[glossy sable]

Please contact Facebook's support for that matter.

https://m.facebook.com/help

[night cloak]

Thank u all

[glossy sable]

You are welcome.

[solid marten]

My account was hacked and who hacked my account he use that account how can i recover and my facebook account also hacked and facebook disabled my account

This is my hacked account

[desert plaza]

@solid marten
My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #faq All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.

  Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[solid marten]

I link my pubg account with facebook and my contact number and i lost facebook how can i login with my contact number

[desert plaza]

You can’t, contact Facebook customer service to recover your account. There’s nothing else we can do for you.

[solid marten]

I link my contact number with pubg how can i login with contact number

[hoary bramble]

Basically if you get hacked your F cause PUBG doesn’t care about you they only care about your money 🙏

[compact kettle]

That's hurt you know @hoary bramble

[hoary bramble]

I know and it should PUBG is a huge corporation that handles accounts getting hacked as if they don’t care and it’s sad

[compact kettle]

No dude you are wrong here pubg cares about account I know it kaify have faith dude all gonna me alright

b*

[hoary bramble]

And third party social media like FB and Insta and Twitter and WeChat and all of them are bad at accounts getting hacked they just don’t care then they pass the buck around on who’s fault it is

[compact kettle]

Am ending this conversation

[hoary bramble]

I had a friends account get hacked then they tried to hack mine through his account cause we were friends and he’s never got his account back it went to some Asian person then was sold to some middle eastern person and this happened like season 9

FB gave him the run around and so did PUBG

It’s sad

Stay Frosty my friends and stay safe

PUBG will never give you anything for free don’t click on anything

[compact kettle]

😷

[hoary bramble]

And never give anyone not even your closest friend in PUBG any info about your identity hackers are very smart sophisticated

[hybrid crane]

Hello Guys, me and my friend lost all of our relationshippointssss. we didnt delete each other or something elseee.... plssss give us ourrr Points backkk, it seems like it was a bug. My ID:5849129325
ID of my friend: 5715395872

[abstract pulsar]

Yo do u guys fixed pakistani server issues? I am facing them for like 3 days pls help xant connect to game

Cant*

[timid sinew]

Hello,

Dear Tencent i am Saikat i want some help if hope i get some assistance from your support. Recently i made a mistake don't remember exact but i made mistake by using my rename card for changing my name FNCxGtxPreet to TeamGLS×FRIZR for my clan but now i left that clan and wanna start my own but i don't have enough uc to purchase new one it would be great help if you help your fellow dedicated gamer. If you can't help then i have to start an new account which will lead to destroying this account and i am playing in this account from season 2 so please help i request you.or change my name to TeamGLS×FRIZR

Thankyou

[tame umbra]

My joystick seems to have a mind of its own. If I run forward it'll randomly go to the left or the right and start twitching or even just go back to the middle. It's like it's registering my finger being lower or higher than it actually is and for reference it happens about 10 times in a tdm match and it's very annoying. I tried repairing the game, clearing the data, I tried a completely new hud and even factory reset and this problem doesn't go away. It's only in pubg mobile

[polar marsh]

@restive mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[compact kettle]

@tame umbra I have to say that I had the same problem but I fix it I just did bigger the joystick try it

[tame umbra]

I've done that, I've tried everything I can think of, I have no idea why it's acting like this

[stoic sand]

Hello, How can I unlink the email from my account

Please help

[polar marsh]

@tawdry cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slender ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello, How can I unlink the email from my account
@stoic sand You can't. The feature is disabled because of glitch

[pearl field]

@PUBGMOBILE I'm really, really disappointed in your services. It's been almost two weeks since I've been having issues logging on and I'm not even the only one. Yet there's no patch or even statement from you guys. The game isn't going pass the loading screen. Plz fix this ASAP.

[cinder fulcrum]

Good morning i have an issue, or a bug, i can only pin 2 messages in the message board if i tried to pin more it says i reached the limit, but everyone can pin 5! Any idea how to fix this issue?

@night cloak

[violet spruce]

@solar hill morning bro can you tell me about size of 0.19 for Android device

[jagged linden]

Hello, I have been lost my controls I mean claw anybody can help me

Please do help me

[iron basin]

Hello, I have been lost my controls I mean claw anybody can help me
@jagged linden rebuild it

[jagged linden]

Mmm, but I don't know English

[iron basin]

Rebuild your layout

[jagged linden]

I don't know the exact size of my layout I'm using that layout since 2 year's

[iron basin]

Experiment with it,since you lost it there is no way turning back

Layouts are saved in cloud, i guess you overwritten it.

[jagged linden]

😩

[iron basin]

Rebuild your layout its not a big deal,it will take max of 30 mins

[jagged linden]

👍 👍

[cunning crag]

When can I play without cheaters?

[jagged linden]

Mmm, but my claw on the arena can I copy it to classic!!!

[iron basin]

When can I play without cheaters?
@cunning crag use ingame report system to report or use #cheater-reports with the required guidelines

[unique magnet]

Are no lag config files safe to use? There's a youtube channel that gives config for 60 fps....is it safe to use that.

[iron basin]

Mmm, but my claw on the arena can I copy it to classic!!!
@jagged linden it's not possible i guess but give it a try

Are no lag config files safe to use? There's a youtube channel that gives config for 60 fps....is it safe to use that.
@unique magnet no it's not you are changing the ingame data

[jagged linden]

[unique magnet]

@iron basinhe claims competitive players use this config to achieve smooth 60fps gameplay, and my game lags in close combat.

[iron basin]

@iron basinhe claims competitive players use this config to achieve smooth 60fps gameplay, and my game lags in close combat.
@unique magnet lies

[jagged linden]

@iron basin Thank you for your help

[iron basin]

@jagged linden 👍

[jagged linden]

😋 😋

[rancid scaffold]

Any idea how to check fps?

[unkempt whale]

Hi, I am unable to login into my account
In the login screen when I try to connect to Facebook, it shows the message login again after 300secs, this keeps on happening.
There is no problem with my internet as it is working fine
Can someone please help

[shadow venture]

I saw in YouTube they use one file enjoy.in file put into pubg data to engine for unlocked 60 fps and HDR graphic it's safe

[oblique blade]

N

[unkempt whale]

Hi, I am unable to login into my account
In the login screen when I try to connect to Facebook, it shows the message login again after 300secs, this keeps on happening.
There is no problem with my internet as it is working fine
Can someone please help

[polar marsh]

@winter bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm oracle]

There is a glitch when I log out and login today morning I lost my 400 uc

[pure raft]

Hello. Please the redeem codes tecent do release for soldiers how do we get them. Like I need the source they get it from

Because most blogs post them after it have expire or limited 💔

[warm oracle]

Sh alonercan you buy me 400 uc please

[pure raft]

There is a glitch when I log out and login today morning I lost my 400 uc
@warm oracle talk to In-game customer service about that

[warm oracle]

I talked they find do anything

Sh alone can you buy me 400 uc

Can someone buy me 400 uc

[pure raft]

Lol> Sh alone can you buy me 400 uc
@warm oracle no🚶‍♂️

[willow ridge]

@woven atlas @solar hill Please help weekly report is struck it's just loading

[rigid linden]

How do I fix this

[ruby talon]

Someone has access to my account and bothering me I can’t reach my social media account I want to unlink my pubg account from facebook but I don’t have access to although I have access to twitter and email

[polar marsh]

@jagged knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

@rigid linden can you please make sure that the password you are entering is correct. If yes then please try it again with clear cache

[polar marsh]

@sage charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[willow ridge]

@sage charm bro u use gfx?

[tawny cosmos]

Can i know when will bonus challange come again ?

[willow ridge]

@tawny cosmos lol

@tawny cosmos u mean weekly report

[tawny cosmos]

@willow ridge no vro bonus challange

[crisp turret]

@tawny cosmos hey , still we have no Update on when it will available but soon Stay tune . . .

[storm willow]

@crisp turret #news

[crisp turret]

@ruby talon pubg mobile Customer Service Team would love to look into your issue, have you contacted them yet? They are available through the game, or at [e-mail].

[ruby talon]

@crisp turret yes I have contact them they don’t answer

[crisp turret]

We definitely understand your frustration, but our Customer Service Team receives an enormous number of requests every day. Please be patient while they get to your request.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @ruby talon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

Follow above instructions @ruby talon thats the only hope.

[tepid epoch]

My account has been hacked and the thief can access my account via E-mail linked which he linked only two days ago !!!!!
And me can access with the Game Center from season 6
How Is this possible ?!
I need u to stop him please

[ruby talon]

@crisp turret#I understand but they say it might take 90 days and I am worried about my account 3761

[storm willow]

@ruby talon unfortunately we cannot do anything, customer support decision is final.

Some they do it even in 3 days, depends on work load in CS

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @tepid epoch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[unkempt whale]

Hi, I am unable to login into my account
In the login screen when I try to connect to Facebook, it shows the message login again after 300secs, this keeps on happening.
There is no problem with my internet as it is working fine
Can someone please help

[granite gorge]

Someone has login to my account and he out his Twitter account and now he plays with me in the game please i want help to remove his Twitter account

[tepid epoch]

@storm flume which part ?

[fathom frost]

Hello , I need help with unlinked account, someone hack my account 2 days I need to unlink the hacked account please , I have 2 account linked to my pubg game

[tepid epoch]

I can’t find my problem there ?

[granite gorge]

Hello , I need help with unlinked account, someone hack my account 2 days I need to unlink the hacked account please , I have 2 account linked to my pubg game

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @granite gorge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tepid epoch]

Hello , I need help with unlinked account, someone hack my account 2 days I need to unlink the hacked account please , I have 2 account linked to my pubg game

[storm willow]

@tepid epoch read instructions from machete 2.0

Follow faq 2.5

[tepid epoch]

Okay which part I can’t find it

[storm willow]

2.5

[unkempt whale]

Hi, I am unable to login into my account
In the login screen when I try to connect to Facebook, it shows the message login again after 300secs, this keeps on happening.
There is no problem with my internet as it is working fine
Can someone please help

[fathom frost]

I send request with my account information as first day I made a purchase on my account, put the saying it takes up to 90 days and the guy who hack my account he using 3thrd party apps and my account got locked for 24 hours yesterday, need support please

[sand path]

If you have sent accurate information. It will be recovered in a week. @fathom frost

[fathom frost]

Okay thanks

[polar marsh]

@ruby talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter bronze]

Any admins free here for me ??

I need frikin help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winter bronze. Remember to read through #faq before asking questions in the support channels.

[grave parcel]

Any admins free here for me ??
@winter bronze
State your issue

[polar marsh]

@nova peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@night cloak Please don't beg here.

[night cloak]

@spring zephyr I’m not begging just asking for support

[spring zephyr]

@night cloak What kind of support do you need?
Ask your question.

[night cloak]

I need support on getting some U.C

[sand path]

Huh?

[spring zephyr]

@night cloak You can buy it from the in-game shop or midas buy.

[night cloak]

I don’t have enough money

[crisp turret]

@night cloak you can Participate in different Community event's holding on different Official communities but please move to #pubg-mobile for further discussion on this topic.

[fathom frost]

I am wandering how can I find the date that I created my account in pubg mobile , If I was linking it to my Game Center?

[night cloak]

@fathom frost You can find the date when you have first installed it on App Store purchase history.

[dusk swallow]

Anyone who has recovered his/her pubg account after being linked with hacker’s social media?

My pubg account have my facebook linked and hacker’s game center. We both can login into the game. Can PUBGMobile help me to unlink hacker’s game center from my pubg account?

[fathom frost]

I am trying to submit an unlink request because my one of my emails got hacked and they asking for the date I created my account not the date I installed the game

[night cloak]

@dusk swallow For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[opal forge]

In 0.19 erangle 2.0 is coming or not?

[night cloak]

@fathom frost You probably created the account when you installed the game, no? This is a tricky question to prove your ownership. The one who compromised your account could answer it otherwise.

[dusk swallow]

@night cloak have pubg mobile customer service solved any issues like mine till date?

[night cloak]

@opal forge Not.

[opal forge]

So when

[night cloak]

@dusk swallow They do if you have patience.

@opal forge Soon.

[dusk swallow]

How long it might take? From previous experiences can u give a rough idea? And how are they contact me again cause they have ended the conversation

[night cloak]

No idea as it is weekend. And response might be slower than usual because of the current world situation.

[fathom frost]

How should I submit the request for unlink account, dose it has to be done through the email or on customer support on the app?

[night cloak]

@fathom frost It will likely get rejected, as unlinking is not possible. I'd recommend to change the topic and tell them your account was compromised. They will then block the access of the social media that was compromised.

[polar marsh]

@mossy grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fathom frost]

@night cloak thanks for your support , should I send theme an email or should I submitted on customer support on the game ?

[dusk swallow]

@night cloak me and @fathom frost are having same problem after listening to him. So, hopefully pubgmobile will block his access through hacker’s social media you said yeah?
Thanks

@fathom frost dm me

[night cloak]

@fathom frost In-game. The email is for general inquiries.

[dusk swallow]

How do we become the moderator here @night cloak ?

[storm flume]

Please refer to subpoint 6.3 in #faq for further information, @dusk swallow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[grave parcel]

Read 6.3 in #faq @dusk swallow

[dusk swallow]

Thanks

[grave parcel]

Welcome

[magic kiln]

i can open 7 times. do you think ill have a better chance getting the dragon hunter diacia or the blue army men set

[wide goblet]

My internet connection is very fast speed up to 2 mbps in game 48 ms pink. But very lag and teleport my friends game shame fix this bug.. thank you

[night cloak]

@magic kiln It is totally random and based on luck.

@wide goblet Try switching to mobile data.

[wide goblet]

Wife and mobile data also switch but result not batter

[plain sandal]

Is erangel 2.0 coming in next update

[grave parcel]

@plain sandal Keep your eyes on #news. I am also waiting for it.

[magic kiln]

wtf is 2.0 that sounds 🔥 my fav map

really the only map i play on is erengal lol

[grave parcel]

Wife and mobile data also switch but result not batter
@wide goblet
Yes it’s a popular bug, and I’m sure the developer team is working on it.

[wide goblet]

Thanks@grave parcel

[grave parcel]

Welcome

[cinder owl]

Hi @lime juniper,
My cousin login pubg with Facebook. Just now he tried to login but this happens. Can you help him to fix it? Thank you so much. (Translate for the message:you cancelled the Authorization) His username is Hopha仔 and he use discord too @vivid coyote

[magic kiln]

how do i add someone to this server t

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[magic kiln]

thanks

[spring zephyr]

@cinder owl Can you access your social media account?

[cinder owl]

Hmmm it’s my cousin maybe I call him to chat with you?

[thick cipher]

Dang it

So is erangle 2.0 coming

[grave parcel]

Keep your eyes on #news

[thick cipher]

Ok

[vivid coyote]

Hophatrooper say is me I am his cousin

[lapis shale]

when is crew challenge verification??