questions

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sharp onyx Do I get the same account if i do that?

[serene ridge]

Hey I get error message on pubg mobile beta once I try to login trough facebook. It says failed to login (in game error, not facebook) In other device, it works.

[sharp onyx]

@night cloak If you have linked another social media to the same account, then yes

@serene ridge Please use guest login method for now. This issue will be fixed soon. Sorry for the inconvenience

[serene ridge]

But on other device it works

My progress will be lost

[iron basin]

My squads are getting kicked out from games,and game getting stuck at loading screen

[serene ridge]

@sharp onyx

[sharp onyx]

@serene ridge your account is safe. When the issue is fixed, you can simply log back in

Its just a login issue

[serene ridge]

Okay

[night cloak]

I can't log in other social media only Fb have my access and ive been have this issue for days need really help. @sharp onyx

[sharp onyx]

@night cloak If you had the issue for days, you should have reported sooner.
Also, its always recommended to attach 2 social media accounts just for situations like these

Now, please be patient while the issue is being fixed

[night cloak]

Welp, Don't want to lose my progress for 2-3 years. I hope it will be fixed as soon...

[sharp onyx]

I hope so too

[polar marsh]

@hallow ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow folio]

to be clear, teaming is against the rules right?

[short eagle]

yes

[slow folio]

where can I report it, other than in game as that doesn't seem to ever do anything, I recorded

I see it in every single solo fpp game

[elfin canopy]

The only way to report teaming up is through in-game report system.

[flat bobcat]

It’s pointless @slow folio . Pubg mobile support don’t deal with 99.9% of support requests, whether it’s for teaming or hacking. Save your report click for another game.

[sharp onyx]

Please take conversations to #pubg-mobile @flat bobcat

[flat bobcat]

Sorry, won’t write anything more. Just thought the truth might as well be told to him, instead of giving false hope 🙏

[sharp onyx]

You can tell the "truth" in a chat channel as well. Please keep this channel for support matters only

[silver moth]

Why no match macking

[polar marsh]

@supple crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@silver moth please feel free to report in #old

[mellow plover]

Hello

[river spade]

How can I get reedem codes of weapon finishes or skins

@mellow plover anyone do you know about reedem codes of weapon skins

[night cloak]

how do i claim region titles for example top 33 solo wins for a region after changing region?

Can pubg log out my account from all devices?

[umbral dragon]

@night cloak I can guide you regarding titles

[night cloak]

how do i obtain the title though?

im top 33 in solo wins for a sountry

country**

[umbral dragon]

That's awesome, change the flag to that country and wait till monday

Titles refresh every Monday so you'll get your titles tomorrow

[night cloak]

monday in north america?

[umbral dragon]

Everywhere mate

What's the time and day for you mate

[night cloak]

right now its 11:20 pm sunday

ادمن؟

[umbral dragon]

Then you'll get your title in a few hours idk it was UTC something

[night cloak]

ok thanks

[umbral dragon]

Just wake up in the morning and check the titles, I'll show you

It'll

Also dude solos are toxic, go for other titles, too hard in solos

[rotund badge]

hey

[stray anvil]

any mod is here

<@&481161015728406538>

[short eagle]

yes?

[spring void]

Yes?

[stray anvil]

brother i have a question

my frend doing stramnd he

don't get enter again in match and he get dirank top 84 to 200

what we do

[spring void]

He can contact ingame support.

[night cloak]

Also dude solos are toxic, go for other titles, too hard in solos
@umbral dragon im almost solo conq

[stray anvil]

@spring void

@spring void brother we can do ingame contact but we don't get any response

[sand path]

It was an issue from the emulator's end. Nothing can be done. @stray anvil

[stray anvil]

@sand path so that wass a bug he dirank automatically

please do something

[west bluff]

Account problem

Hi, can someone help me please. I have 2 problems happening in my account right now.

1. I tried to unlink my account on google, i didnt know that i can no longer link it with a different google account, can i atleast link it back to the same google account as before?

-i can no longer log in the account thru facebook cuz i forgot my facebook account that i used when i created it.

2. I’m trying to link an email in my accoun in order to use it in my ipad, but i tried so many gmail/yahoo accounts, it just say that link failed. Now it just always say” too many action taken too quickly, try again later”

If anyone can help me , that would be fantastic.

[polar marsh]

@peak heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed timber]

Hello PUBGM... somebody link his gmail with my pubg account and I don't access my account

Please help me

[night cloak]

Will we see the new map and Erangel v2 in the new update on 7th july?

[hexed timber]

Help???😭😭

[storm flume]

You can contact the customer service via the game settings, @hexed timber. Refer to subpoint 5.3 in #faq for further instructions.

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

In news it says july 7th 😂

[stark ingot]

Hi,

My pubg account was linked via Facebook but i had deleted my facebook account, now i want to recover my account, how can i recover it.  Is it possible??

[craggy blade]

@stark ingot Your account was linked only with fb?

[stark ingot]

Yes

[left mason]

Change my nickname

[stark ingot]

Is it possible??

[night cloak]

What the hell is this new glitch

I get stuck in loading screen

Clear app cache, or switch to more stable connection.

Bruh i have 500 mbps connection

And?

This glitch is new

Happening from evening in tdm again and again

[craggy blade]

@night cloak #faq 4.10 may help.

[night cloak]

I've played for the past hour, what's your region?

[west bluff]

Hi, can someone help me please. I have 2 problems happening in my account right now.

1. I tried to unlink my account on google, i didnt know that i can no longer link it with a different google account, can i atleast link it back to the same google account as before?

-i can no longer log in the account thru facebook cuz i forgot my facebook account that i used when i created it.

2. I’m trying to link an email in my accoun in order to use it in my ipad, but i tried so many gmail/yahoo accounts, it just say that link failed. Now it just always say” too many action taken too quickly, try again later”

If anyone can help me , that would be fantastic.

[night cloak]

Try linking your phone number instead.

@craggy blade did all nothing works

It happens in 5 out of 10 matches

[west bluff]

@night cloak there is no link number option on my settings,

[night cloak]

Hmm have you tried repair game? @west bluff

[west bluff]

Not yet, wait ill try

[night cloak]

Alrighty.

[covert mason]

Is this ever going to come in game?

[craggy blade]

@covert mason No news on upcoming updates. You can provide your feedback in #old

[night cloak]

I believe it's already added in korean version, although I'm unsure.

[tough sundial]

Hiiiii i need some help

[night cloak]

Regarding? @tough sundial

[tough sundial]

Anyone hacked my Pubg I'd and change name...I am unable to change name.

Pls help.

[night cloak]

That's your responsibility to prevent such things from happening, secure your account first.

And, you have to buy a rename card from the shop because that is irreversible.

[tough sundial]

Already my account secure but hacked anyone yesterday...

[night cloak]

There's nothing you can do about the name other than buying a rename card

[tough sundial]

I have rename card...but unable to change....show changing name tomerrow...but already 2days left.but unable to change

[night cloak]

Try again in a few hours.

Authorization revoked
Failed to in. please try again

1. UID.5829925925
   2.nickname pubg ROHIT會๛ツ

[tough sundial]

How to find who is hacked my account

[night cloak]

Check if you gave someone access to your account

Please help me

Authorization revoked
Failed to in. please try again

1. UID.5829925925
   2.nickname pubg ROHIT會๛ツ
   @night cloak Do you have more than 2 accounts linked?

If yes, try logging with the other account or repair game.

No only one account linked fb@night cloak

Click on repair game.

[tough sundial]

@night cloak how to check

[night cloak]

Have you given access to anyone else? @tough sundial

[tough sundial]

No sir....

Without permission anyone hacked my account.....my fb account has 2step verification.

[sharp onyx]

@tough sundial are you having fb login issue?

[tough sundial]

😭

[night cloak]

Sam problem@night cloak

[sharp onyx]

Yes or no?

@night cloak @tough sundial
Please be patient. This issue will be fixed soon

Please report in #old

[tough sundial]

Anyther issues is my joystrick....

[sharp onyx]

Joystick getting stuck?
How many fingers do you play with?

[tough sundial]

This is not movement perfectly...one side scrollon automattically

@sharp onyx I am playing 3fingure

[sharp onyx]

Can you send screenshot of your layout please?
Please select the joystick so its clearly visible

[tough sundial]

Ok sir with and give me permission to send screen shot

[sharp onyx]

one side scrollon automattically
@tough sundial
Can you elaborate this please?
So that I can suggest a possible fix

[night cloak]

He means the 180° bug I believe.

[sharp onyx]

Let them say it themselves

[tough sundial]

When we run so automatically movement write side....

[night cloak]

..

[sharp onyx]

Do you happen to have a screen recording of this? If yes, please do report the issue in #old along with your id, region, ping and device name

[tough sundial]

My ping is normal 60to 100ms...and my device is OnePlus 7t...and repertly report for this issues but not resolving

[sharp onyx]

@tough sundial please report in #old with a screen recording of the issue, as reports like this help the devs to identify issues faster

[light fable]

@sharp onyx I tried to login to play bonus challenge , I piad 30 uc and I waited till the server was full but I didn't connect to the server

[sharp onyx]

Smh. Please dont use vulgar language

[light fable]

-_-

[storm willow]

@tough sundial @cinder lance do not use inappropriate words.

[sharp onyx]

@light fable if you were unable to enter a match, you will get a refund in your in game mail soon

[tough sundial]

Pls told @cinder lance he 1st saying....

[storm willow]

@tough sundial i tagged both in that message.

[cinder lance]

Yessssirr

[light fable]

@sharp onyx and if you didn't send me anything? 🙁

[sharp onyx]

@light fable I am not the one who will send it. Please give it a day, and if you dont receive anything, contact in game customer support

[light fable]

Thank you

[cinder lance]

How to hack dynamo's youtube account?

:)

[sharp onyx]

@cinder lance If you dont have a query, please move to a chat channel

[cinder lance]

@sharp onyx i guess i know you.

[fossil bay]

My teammate killed me and my other teammate couple of times how can I report him

[cinder lance]

@fossil bay stop playing with him ffs

[sharp onyx]

@fossil bay please report griefers in game

[austere totem]

I've lost my fb account linked to my PUBG account. Is there anyway i can get it back?

[sharp onyx]

@storm willow can you move this guy please? @general

@austere totem please contact in game customer service

[cinder lance]

I'm helping them wth

[storm willow]

@cinder lance move to #chat if you dont need any assistance. Thanks for trying to help. I will handle from now

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @austere totem. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cinder lance]

Ok

[storm willow]

No i had mute command typed and then explained patiently

[plush totem]

hi can someone help me ?

[storm willow]

@plush totem explain your issue

[polar marsh]

@plush totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How much distance u should avoid before a vehicle explosion to save urself to get died?

[sharp onyx]

@night cloak about 10 metres is safe. You will lose a lot of health, but you wont die. But to be safe stay atleast 20 metres away from smoking vehicles

[night cloak]

@sharp onyx agh is 12 to 15 or 20 metre is okay, specially when u r knocked?

??

[sharp onyx]

As I said, you do take damage at about 10 metres. So if you are knocked, its risky business.
Also, these are just approximate numbers. You might want to look up on youtube for exact figures. I am pretty sure some YouTubers have made videos on this

[night cloak]

Uhh okay! Thank u very much

[split spoke]

Why does that happen? The user does not have me blocked and says that when trying to give a gift in the profile

[crisp turret]

@split spoke can you please translate this error to English ?

[mint nacelle]

Why ? 😔

[amber goblet]

See file claim

[spice ivy]

😫

[amber goblet]

Please fix this glitch

[short eagle]

@amber goblet #old

[mint nacelle]

@amber goblet Rastelham No response

[amber goblet]

??

[split spoke]

@crisp turret ok no problem

[crisp turret]

@mint nacelle this gernally occurs when the security solution of PlayerUnkown's Battlegrounds Mobile detects abnormal patterns in your gameplay or when your network connection is unstable.

Please use the 4g internet connection or internet with good connectivity for avoid this error again

[split spoke]

@crisp turret my answer

[umbral flume]

Why is this happening?

[manic sinew]

Anyone want to join ?

[storm willow]

@night cloak someone is accessing your account. Logout from all sessions in social media and turn on 2fa

[crisp turret]

@split spoke yes , if you are confirmed that the user is not blocked you then it can be a bug. You can submit your Report through in-game customer support or in #old

[storm willow]

Change passwords ans turn on two factor authentication @night cloak

[sharp onyx]

@split spoke It has nothing to do with gameplay. Dont worry. Its bug that will be fixed soon. A possible fix is to actually block and unblock you, but I guess you dont want to reset your synergy etc.
So, please report this in #old

[crisp turret]

@night cloak 2fa is two factor authentication which increases the security of your account

[split spoke]

@sharp onyx I have tried several times, but it always says the same thing, I delete it and add it again and the same thing happens ...

@crisp turret ok thank you so much for answering my questions

[sharp onyx]

@split spoke have you tried blocking/unblocking?

[split spoke]

@sharp onyx Yes, nothing works, that's why I went here

[sharp onyx]

Please do mention this while reporting in #old

[cinder summit]

Im not getting any tdm match

[sharp onyx]

@cinder summit please report in #old

[split spoke]

@sharp onyx I have already reported it, but the server is paused at this time

[sharp onyx]

@split spoke Its just a slowmode. You can edit your previous message to add more details

[split spoke]

@sharp onyx ok,thanks

[iron basin]

Any one here facing the game stucking at loading screen and not able to enter the game,even after tapping enter match again 3 to 4 times??

[craggy blade]

@iron basin A user also reported the stuck at loading issues few minutes ago.

[sharp onyx]

@iron basin yes, thats a known issue. Please report with user id, device name, region and ping in #old

[iron basin]

I know the exact reason for it,but can't post here

[sharp onyx]

@iron basin feel free to talk about it in #pubg-mobile

[azure tapir]

Hello everyone, I just bought a uc+donkatsu pack, from the korean version, worth of 10$, but I didn't receive anything in return. What should I do?

[craggy blade]

We provide support for Global English version only here.

[full sparrow]

Why nowadays TDM matchmaking is so slow?

[azure tapir]

Oh, can you guide me to where I should post my issues regarding to the korean version, please?

[full sparrow]

In asia server

[craggy blade]

Ingame customer support @azure tapir

@full sparrow It's a issue many players are facing. Report in #old

[night cloak]

is teaming with someone in a classic match allowed?

[craggy blade]

@night cloak Teaming with opponents is considered as cheating and you may get a ban.

[night cloak]

well Levinho (youtuber) just teamed with a guy in his latest video

[sharp onyx]

You can report teamers in game. Unfortunately thats the only available method currently

[craggy blade]

@night cloak well that's not allowed.

[azure tapir]

Where do I find the TICKETS, please?

[craggy blade]

Character name, purchase date and time, price of item and receipt

[azure tapir]

Never mind, my issue is solved now. Thanks a lot.

[craggy blade]

Welcome :)

[polar marsh]

@median timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@cloud thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trail kernel]

I need help with my account I have been hack and the person has link my account to there Twitter and don't know how to unlink it.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @trail kernel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[trail kernel]

Thanks

How do I find out when I made my account

[sharp onyx]

A general month will suffice, no need for exact date

[feral badge]

My facebook id is disabled

[trail kernel]

I don't remember when I made it on it's been 3 years ago

[feral badge]

How can I unlink?

[spring zephyr]

@feral badge You can't at this moment.
You will need to wait for the unlinkig feature to come back.

[feral badge]

But my id is disabled

Is it possible later?

@spring zephyr

[spring zephyr]

@feral badge I don't think that you can unlink disabled account.
Wait for it to come back.

[analog crater]

Will unlink come back on 19.0 update ?

[spring zephyr]

No information about that.

[analog crater]

I’m in tear

[umbral dragon]

B r u h

[iron basin]

Wth is this??

[analog crater]

Lmaoo

[umbral dragon]

Legit made me laugh 😂

It's just sed lyf

[iron basin]

The game is gonna die,if they don't fix bugs

[storm flume]

Hello, @iron basin!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[umbral dragon]

They want you to report....

[iron basin]

@spring zephyr i have a cool down

[wise geode]

I want to contact the support team, please help me

[spring zephyr]

@iron basin Edit your last message and add it into it.

@wise geode What's the issue?

[polar marsh]

@wise geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral dragon]

Need assistance regarding crew challenge

How can I earn the redeem points to buy miself a m4 skin

[craggy blade]

@umbral dragon you can play crew challenge matches to Earn crew challenge points then you can buy with them.

[umbral dragon]

@craggy blade yes that's the most obvious thing someone has ever said but how do we register our crew and please also guide me about the grade s crew titles and that my crew has alot of verification points

[sharp onyx]

Once crew challenge registrations are open, you can view all the details from its tab

[umbral dragon]

So I need to wait some months before I can obtain information regarding it

I'm a person who likes to plan things

[sharp onyx]

For crew verification, when you open the crew tab, and there will be a big button on the left that says "verify crew"

[umbral dragon]

Yes I have seen it

[craggy blade]

@umbral dragon You can register your Crew when the crew registration will start in the crew challenge and about the verification, Crew members need to complete tasks assigned there so they earn points. Certain number of points earned can get your crew verified to a certain level.

[sharp onyx]

@Thanos#9010 crew challenge registrations usually start about a week or two after a new season

[umbral dragon]

So lemme just ask about the crew points that are used to redeem certain items in the specified shop

[craggy blade]

@umbral dragon You get them by playing crew matches

[umbral dragon]

Do we earn those points as we obtain points by winning matches and things?

[sharp onyx]

Yes you get points per kills (individual) and for placement. But only the ones who participated in the match will get points

[umbral dragon]

Also I've seen some people with the crew challenge parachute, how is that obtained

[craggy blade]

@umbral dragon Not sure but they might have got it by getting a position in crew challenge

[sharp onyx]

Everything crew challenge related is either redeemed from crew shop or won along with titles

[umbral dragon]

Nah, noobs had it

Okay

And also during the crew challenge, are their any special things you have to do as like a facecam to show that it's you and things, I've just heard

[craggy blade]

@umbral dragon No

[umbral dragon]

Heard from some people that you need that

Okay just login at the time of the game, join the room or whatever, and the crew will get into a game once they're all online

Selected members that is

[sand path]

Yeah basically

[umbral dragon]

No special requirements

Mobile devices only and etc

[sand path]

Level 40

[sharp onyx]

The crew grade are the requirements

[night cloak]

help me in heneral one they talk arab

[umbral dragon]

Thats like what kinda people you'll get matched with right?

[night cloak]

general

[storm flume]

As a general rule, @night cloak, we do not actively moderate the voice channels. Please use the built-in mute functionality for users that are disturbing. However, if you believe that someone is partaking to severe actions that violate the voice channel #613267301243944960, do not hesitate to use #discord or send a private message to any available moderator or administrator, preferably with evidence. Appropriate moderating measures will be applied upon the staff's discretion.

[umbral dragon]

He meant general chat..

[craggy blade]

@umbral dragon First you have to register then at the time when your match start you need to get in crew challenge and then invite your crew members then you have to start match.

[sand path]

He meant general chat..
@umbral dragon
General one is vc

[umbral dragon]

Okay, thanks

[craggy blade]

Welcome :)

[umbral dragon]

Oh yeah I just saw the arab people in it

Makes sense smary

Smarty

[sharp onyx]

Crew verification level is a requirement system to progress in the crew challenge stages. You need a verified crew to apply, and higher verification levels for advancing to the next stage, and so on

[umbral dragon]

Also is crew challenge going to be available to Emulator devices too? Don't say emulator is a courtesy

[craggy blade]

@umbral dragon It's available for mobile.

[umbral dragon]

@sharp onyx sir what if we just want to stay in the low levels and just earn points and things , just for the shop points

If*

[sharp onyx]

It IS a courtesy. Only mobile fevices are allowed to participate in official tournaments

[craggy blade]

@umbral dragon Certain type of verification can get you to play certain crew challenge stages

[rustic sentinel]

When we will be able to register crew matches?

[umbral dragon]

Lmao man, cracks me up everyone you guys say courtesy, I mean people use bypass cheats and still win the crew challenge games

[craggy blade]

@rustic sentinel No exact date available. Keep checking the crew challenge tab

[sharp onyx]

@umbral dragon thats totally up to you. Its just that you will need a higher crew tier to advance to final stages. If you are just gonna play qualifiers, a grade B crew is more than enough

[umbral dragon]

@craggy blade if we stay on the low list, like it says that if you do 300 plus games, it gives you something points, and all that, what if we just do level 40 and join, will be on the lowest tier of crew challenge games?

@sharp onyx just for the points, no hope for being a pubgm dominator

[sharp onyx]

Matchmaking doesnt depend on crew level. Its random

[umbral dragon]

So uhh it's like, we're a low level crew, and we can get matched with top crews?

[sharp onyx]

Yes

[umbral dragon]

I'm taking like we're silver and we can get matched with conquerors?

Dam

[sharp onyx]

Exactly. Matchmaking is randomised for crew challenge

[craggy blade]

@umbral dragon crew verification is something else. It's like if you need to play further crew challenge stages like finals then your crew need to be completely verified. The less your crew is verified the less stages you can play.

[umbral dragon]

So it's basically like being a grade s crew and being a grade B crew doesn't affect the kind of players we'll be facing

[sharp onyx]

Nope. Its like what The Gamer said

[umbral dragon]

The crew challenge would've been so good and competitive if it also was for pc

Just breaks my heart why did I switch to emu 😭

[craggy blade]

@umbral dragon I don't think so they will add Crew challenge to emulator. But you can provide your feedback in #old

[umbral dragon]

I want to but I won't cuz it's practically useless, anyways thank you for your time support staff, stay chilled and safe peace ciao

[wary mountain]

Guys can I ask you smth

[short eagle]

yes?

[wary mountain]

Why is this not bannable?

People are getting scammed and robbed

[umbral dragon]

Dude I literally was gonna talk about it lmao

It's also on Facebook, it's being spammed and just clicking on the site gets ur account stolen

[wary mountain]

These people are literally using their main accounts to spam like that

Uhh

That was weird

[umbral dragon]

@wary mountain no loll, most of the accounts are already stolen, Its obvious, u check their stats and there are 0 games played, just spam conqueror accounts

[elfin canopy]

The word ban/freeze/banned trigger the bot,@wary mountain.

[wary mountain]

Ohh

[umbral dragon]

Literally conquerors with godlike stats got their accounts stolen

[wary mountain]

But why is it not bannable?

[umbral dragon]

Yeah it's a very feministtt bot

[elfin canopy]

#pubg-mobile maybe?

[umbral dragon]

Reporting them for spam doesn't do anything

[wary mountain]

Bro what is this bot I literally can’t talk

[umbral dragon]

Stop saying bam and freexe

[elfin canopy]

This channel is not meant for having discussions,@wary mountain and @umbral dragon.

Please move to #pubg-mobile.

[umbral dragon]

Move or get muted, run!

[woeful mortar]

is this really an official server? 🙄

just wanna know there are rumours of official tournament of pubgml

[elfin canopy]

No,@woeful mortar. It is not an official server. There is no official server for PUBGM LITE.

We have private channels for Lite users, do you need access to it?

[woeful mortar]

yes

[elfin canopy]

@woeful mortar Please do not believe on rumours, keep an eye on #lite-news.

[woeful mortar]

i want to access

[storm flume]

You can now access #lite-news, #lite-chat and #lite-support, @woeful mortar. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[woeful mortar]

@elfin canopy ohhk bro

[opal smelt]

What is the problem in Tdm bouns i spent alot of uc without entering the match

[sharp onyx]

@opal smelt please report the issue in #old

[sand path]

Known issue. They're looking into it.

[sick shale]

Nope he can't gift it with UC

[worthy mortar]

@sick shale but why

[hexed surge]

lost my account by breaking the Facebook account link how can I recover it



[spring zephyr]

@worthy mortar He will need to buy it for you using real money.
He can't gift it using the UC he have in his account.

[worthy mortar]

@spring zephyr okay thanks

[spring zephyr]

@hexed surge Log-in with your other social media account.

[hexed surge]

registered but my account is not set up for me. I have disconnected it from Facebook



[hidden depot]

How to unlink Facebook from game. {That linked Facebook account doesn't exist anymore}

I have linked it with twitter

[spring zephyr]

@hidden depot You can't.

[hidden depot]

So what to do now

[spring zephyr]

@hexed surge You have lost access to your PUBGM account?

[hexed surge]

@spring zephyr

[sand bear]

Hi

[lilac fulcrum]

40plus people couldn't jump out the plane and couldn't move

We all got kicked from server and drowned

[spring zephyr]

@lilac fulcrum Report it in #old with detailed info.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand bear. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I cant still log into my account via fb can some1 please help me out.

I want to play ffs.

<@&481161015728406538>

lol

hi @lone eagle

@south hazel *

i combined 10 classic crate coupon scrap but the game gave me 2 classic crate coupon. how its possible?

[south hazel]

@spring zephyr i have a problem in my acc
No region change button appears
I suffer from the problem for a long time since the account was created
I hope you can help me
I did everything but its not work

[night cloak]

@spring zephyr

@spring zephyr i have a problem in my acc
No region change button appears
I suffer from the problem for a long time since the account was created
I hope you can help me
I did everything but its not work
@south hazel where are you from may i can help

[south hazel]

@night cloak from iraq

[spring zephyr]

@night cloak HMM, looks like a bug.
Please do report it in the #old channel.

[night cloak]

im from israel

[south hazel]

@night cloak nice to meet you bro can you help me to fix my problem

[night cloak]

nice to meet u

nah im not a staff💞

is it a problem for my account? like account suspension. this is unfair you know.

[spring zephyr]

@south hazel That option is not available for the European region. And your account is European, probably you chose Europe as your region when you made your account.

[night cloak]

@spring zephyr i have already reported.

[spring zephyr]

@night cloak Use discussion channels for conversations.

[night cloak]

u shouldnt notice me

[spring zephyr]

@night cloak You won't get banned until you will use cheats.

[night cloak]

@spring zephyr did you read what ive asked?

[spring zephyr]

@night cloak Please move to a discussion channel if you don't need any support.

[night cloak]

No i never use cheat. its just a bug i think.

[south hazel]

@spring zephyr But my other account available only my acc

[spring zephyr]

@night cloak What does it show when you try to log-in?

[night cloak]

in squad team 1 he put music on loud and killed my ears

preetham

[buoyant crater]

I need access to pubg mobile lite news

[spring zephyr]

@south hazel That option is not available for the European accounts.

[buoyant crater]

Coz there are many rumours and false news going around

[storm flume]

You can now access #lite-news, #lite-chat and #lite-support, @buoyant crater. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[buoyant crater]

Thanks bro

[night cloak]

I want to play -.-

[spring zephyr]

@night cloak Can you translate what it says?

[night cloak]

It says some url domein isnt added to my app but idk what exactly

[spring zephyr]

And do you have another log-in method?

[night cloak]

I do but its not linked to any method

Only fb :/

[spring zephyr]

@night cloak Have you tried repairing your game?

[night cloak]

And I really worked hard 2 3 years for it..

I redl my apps aint working..

Still the same issue

[south hazel]

@spring zephyr See the options that I have

[spring zephyr]

@night cloak Logout from facebook's app and login to facebook in your browser and try to log-in.

@south hazel Your account is an European account.
And you can't change region if you have an European account cause of the European law.

[polar marsh]

@deft jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@spring zephyr it was almost working, unless the same screen showed up. Im scared that im gonna lose this account..

[spring zephyr]

@night cloak Can you login to your social media account?

[south hazel]

@spring zephyr How is a European account? I created the account in the Middle East in Iraq almost a year ago

[spring zephyr]

@south hazel Looks like that your account is European, probably you chose Europe as your region when you made your account.

[finite karma]

How to unlink my Facebook account that I lost

[spring zephyr]

@finite karma You can't unlink a lost account, unless someone hacked it.

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[devout saffron]

Can we unlink our accounts now or anytime soon?

[night cloak]

i lost my pubg acc

[spring zephyr]

@night cloak How did you lost it?

[night cloak]

I can't when i try to login with fb it shows the white screen what ive send early

@night cloak How did you lost it?
@spring zephyr idk?

[spring zephyr]

@devout saffron Not now, cause the unlinking feature is disabled for now.

[devout saffron]

Ok thanks @spring zephyr

[spring zephyr]

@night cloak We can't help you, if you won't answer us.

[south hazel]

@spring zephyr is there any way to back my account to the orginal region

[spring zephyr]

@south hazel Unfortunately, you can't.

[night cloak]

Cant I connect via other method on the same account? @spring zephyr

@night cloak We can't help you, if you won't answer us.
@spring zephyr ok

[spring zephyr]

@night cloak Yes, you can.
But first you will need to access your account.

[night cloak]

What can I do now? Im really stuck on my road.

[spring zephyr]

@night cloak Can you log-in to your social media account in your browser?

[night cloak]

I can sir @spring zephyr

[south hazel]

@spring zephyr but year ago there is no choise to change the region how did this happen

[spring zephyr]

@night cloak Try changing your DNS to 1.1.1.1 and see if it works.

@south hazel You can chose your region when you were making your account.

[night cloak]

What do you mean?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[south hazel]

@spring zephyr Well, but in this case I can't get any events inside the game

[stark ingot]

I lost my pubg account,
Actually i made account through facebook, and due to some reason i had to delete my facebook account, and I don't how to open my old account?
Is there anyone who can be help me please🤔

And I opened new account through gmail,
I want to overwrite

[cobalt hearth]

What is your numeric character ID in Global version PUBG Mobile? (A string of nine or ten digits,it will help us to send invitation or rewards.)

Can someone helo me with it? Beta questions?

[stark ingot]

On my new account

[onyx cairn]

Your character ID @cobalt hearth

[cobalt hearth]

In pubg?

[stark ingot]

Old one or new one??

[cobalt hearth]

Your character ID @cobalt hearth
@onyx cairn my pubg id?

[onyx cairn]

Your in game ID in the global version.

[cobalt hearth]

I don't understand

[stark ingot]

Which Id do you want,
My lost Account's id,
Or my new account id

[onyx cairn]

@cobalt hearth

[cobalt hearth]

@onyx cairn ohh thank you

[onyx cairn]

Check #faq @stark ingot

[stark ingot]

Didn't understand what should I do??

Please help me

[night cloak]

@spring zephyr Still not working omfg

[austere totem]

Actually what really happened was that my friend tried to claim a free gun skin from a Facebook advertisement. He, not knowingly gave away his password and number of his facebook account, to which this PUBG account was linked to. The person who put up the advertisement claimed his account, logged it in and disabled it. Next morning, he tried to log in but his Facebook account, to which his game ID was linked to, was disabled. The person who has his PUBG account at the moment might've unlinked my friend's Facebook account and linked his own login to my friend's PUBG account. My friend had just bought his first Royal Pass this season, and now he can't access to his account anymore but the person who has his account frequently logs in to the game. Is there anyway my friend can get his PUBG account back? Kindly, help me out.

[night cloak]

can someone change my account login method

Fr

<@&481161015728406538>

[austere totem]

Can i get help? <@&481161015728406538>

[night cloak]

pubg added skins from previous RP rewards in this seasons reward and S12, will they ever add this character's face and hair in one of the upcoming seasons?

[austere totem]

@somber solstice
My friend lost his PUBG account but he can't contact you. Is there anyway he can get it back?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @austere totem. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[chrome cargo]

Is the unlinking feature still not working?? I tried to unlink my social media account but it said failed to unlink and now the unlink button is gone.......

[austere totem]

Facebook is asking confirmation i.e. some sort of ID in order to enable his disabled Facebook account. I don't understand how can I provide an ID. I mean, which ID is needed to be provided?

[night cloak]

I swear gonna cut myself im stuck cant do literally nothing.\

[storm willow]

@austere totem your original ID like legal Identity proof

[austere totem]

I mean even if I get the Facebook account back, the hacker has my friend's account and he might've unlinked the FB from the account and put his instead.

@austere totem your original ID like legal Identity proof
@storm willow
U mean, Identification Card of my friend?

[storm willow]

Unlink is not possible the feature is disabled

Yes @austere totem

[austere totem]

Does it mean i can still retrieve the account?

[storm willow]

Yes

[austere totem]

But my friend doesn't have any sort of ID. He's only 15.

His father's ID, maybe?

[storm willow]

No.. @austere totem

[austere totem]

Kindly help me out. Would be really thankful.

[night cloak]

<@&481161015728406538> Do we have any Dutch mods here that can help me -.-

[storm willow]

Contact Facebook support and give them what they need. No others can help

@night cloak we do no have access to account data

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[austere totem]

But I'm only 15 and i don't know what sort of ID is needed to be provided since my friend doesn't own any kinr of ID

[storm willow]

@austere totem its your problem. You need to sort it out with Facebook support

[austere totem]

Don't you guys have direct access to one's PUBG ID?

[neat siren]

@storm willow sorry for the ping but just wanted to report a server and a youtube channel who are spreading wrong info and conducting tournaments claiming to be an official licensed organisation in Pubg mobile lite.

[sharp onyx]

No. Thats not how it is, @austere totem
Please contact facebook support. Asking here is futile

[night cloak]

@storm willow Do I have to send it to you or?

[austere totem]

Alright. I'll try.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[austere totem]

Thank you for the guide, tho.

[night cloak]

@storm willow hello man i have high ms problem.

I do speed test my ms is only 59 but when i enter the game its minimum 100!!!

i live in russia

[zealous turret]

new method to cheat the system has arrived

they ddos the server ip and everyone freezes

[storm willow]

@night cloak contact your ISP and solve the ping issue.

[night cloak]

i have already contacted them, we did everything but nothing changed.

[storm willow]

@zealous turret we are aware of the issue, should be fixed soon

[night cloak]

i download the speedtest app my ms is only 57

[zealous turret]

wow you guys are fast nice good job😎

[night cloak]

but in game its 100

[zealous turret]

get close to ur router @night cloak

as close as possible

and buy wifi extenders if possible

[night cloak]

@zealous turret im close

only 1m

[storm willow]

@night cloak the speed test you do in app are ping to the closest server, for eg my speed test ping is 30, In game i will get 60 to 80.
So upgrade you internet plan with low latency.

[zealous turret]

what's your download and upload @night cloak

[night cloak]

32mbps download upload is 1mbps

[warped eagle]

I want to report about hacker , anyone can help me here?

[storm flume]

Hello, @warped eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[shadow tree]

if a guy is living in Saudi Arabia he counts like a mena player ?
in my roster there is
2 living in morroco
2 living in russia
and 1 living in Saudi Arabia
and we want to play mena pmco

[night cloak]

Any solutions for this glitch?

[shadow tree]

you need to update your game @night cloak

[night cloak]

There is no update to update broo

[shadow tree]

wich phone you have @night cloak

[night cloak]

1+7t

[sharp onyx]

@shadow tree please ask in #pmco

@night cloak The issue will be fixed soon

[agile hollow]

will u ever fix this damn game?

[sharp onyx]

Discord staff arent Devs, or even tencent employees.

Do you have any other query?

[agile hollow]

lost 100+ raiting while my team was able to join match i was not, while i was restarting game in the end i was in match but afk and was just losing ranks -_-

i dont care who they are, they get 200 mil profit yearly and none of 20 bugs i posted before was not fixed already 3 weeks...

they basically dont care about their players and just craft money from crates

[shadow tree]

+1

[gaunt creek]

Hi i have a question . My friend wanna unlink his Facebook account from pubg and link another account. He unlinked pubgm in Facebook. But still when he opened pubg and logged in with Facebook it will be back . Any solution for unlink Facebook completely ?

[raw orbit]

Why tf does it keep showing this if it says I’m not banned. Plus I don’t use any cheats or plug ins what so ever.

[vagrant onyx]

@raw orbit you got ban for 10 min
you have to wait

[raw orbit]

For what exactly?

[vagrant onyx]

Error data with client
could he due to network connection

maybe swtich between wifi
or happen while playing in cellular data

@raw orbit

[storm flume]

Please refer to this channel's pinned messages for further information, @raw orbit:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[vagrant onyx]

If you have encountered an issue with the account unlinking feature, @gaunt creek , contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gaunt creek]

@vagrant onyx thanks🙏

[cloud matrix]

If u use full gyro scope, then the ads or the camera sensitivity doesn’t matter right?

[warped musk]

Why cannot chat channel report cheater ?

<@&481161015728406538> ? Answer ask me pls?

[vagrant onyx]

@warped musk

In order to promptly respond to all these reports, the channel will be reopened when the latest reports have been processed.

[glossy sable]

Please do not use the Moderator mention unless there is an emergency, @warped musk. Next time will be a mute.

[warped musk]

Ok

@vagrant onyx me cannotchat not cannot any send channel

[wary cobalt]

every day i am loosing a lot of points because server not respond

please do somthing with this

-42 ?!?!?!??!?!?!

-17???

[vagrant onyx]

@warped musk you need to be lvl 10 to post in #cheater-reports you can check your lvl in #481204134859505684 type !rank

[wary cobalt]

abot 200 points ?!??!

i need my points back

[vagrant onyx]

@wary cobalt there is some issue
its will be fixed

[night cloak]

<@&481161015728406538> Can I Dm You

[wary cobalt]

what about points ?

[glossy sable]

No.

[vagrant onyx]

Next time will be mute @night cloak
stop repeating

[night cloak]

<@&481161015728406538> its important bro people are using ddos on pubg mobile ip

[wary cobalt]

@vagrant onyx to get back 200 points i need to play 20 time

[night cloak]

@vagrant onyx please dude Understand

[glossy sable]

Devs are aware and on it, @night cloak. Please do not mention the Moderator role again.

[wary cobalt]

@vagrant onyx i was on top 20 on middle east now i am top 41 ????

[night cloak]

@glossy sable when will they fix the client match ip

[vagrant onyx]

@night cloak you did it 3 time
We unmute you 3 time

[night cloak]

@vagrant onyx Im Sorry

[wary cobalt]

@vagrant onyx tell me please what about my points ?? how pubg mobile will return it back ?

[night cloak]

[vagrant onyx]

@wary cobalt you have to wait
till you find out

Not yet

[wary cobalt]

i am streaming every day for 10 hours or more to get high rank . because of some issue in server i am loosing a lot of points about 200 . i need to know when and how i will get my points back -id 535229712

loosing points from hackers and now loosing it from issue on server every day ??every day ?? are you serious ?

[warped musk]

@wary cobalt sure? 10 hour’s

[wary cobalt]

and more

i am streamer

[warped musk]

U kurd

[lyric vector]

how i upload video for hacker?

for report

@vagrant onyx

[agile hollow]

+1 everyone lose points, i lost like 100-150 point in last few hours and was killed by hackers 3 times today... in the end no1 will give you that points and even if they will ban this hackers they will make new accounts in 5 minutes 😄 so keep calm no1 will give you sh.it back just continue playing or quit 😄

why there is never bug with UC or with Droping legendary/mythic items from creates? seems like they work hard on such things else they would lose money 😄

[main rune]

Hey, I'm having a pretty big problem right now. At the moment I have extreme FPS drops. But this has only been the case for 1 week. Before that I didn't have 1 small FPS drop. I would like to know why and how I can fix it. Can you help or advise me?

[agile hollow]

@main rune my regular ping is 30-40 but its jumping to 900-1200 during match or TDM, i reported this problem already many times and started to report like 1 month ago, still didnt get any reply 😄 so dont really wait for help over here

[main rune]

Rip

[turbid geyser]

Soo Many Hackers

[sturdy pecan]

Hello, i just moved from ios to android and i noticed that aim accelerstion is so bad on android to the point I'm not even able to play or get any kills is there a fix for the issue

[agile hollow]

today i met hacker 2 times in 1 match 😄 first we won coz they were bobs and last one killed us 😄 from 10 match you get killed by hackers in 6-7 match 😄 1-2 match u cant get in game and lose points, and maybe last 1 match you are lucky to play regular game 😄 wont talk about rank

[turbid geyser]

What device u use @sturdy pecan

[sturdy pecan]

I'm using vivo iqoo neo3

[turbid geyser]

OoOoO same

[sturdy pecan]

Really

Are you experiencing the same issue

[agile hollow]

for 2020 year i would say best moment in this game is when you kill hacker 😄 instead of Chiken dinner 😄

[turbid geyser]

Sometimes i do

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[main rune]

Timber, I often had the problem with the lags. However, I haven't had this problem for about 2 weeks. The ping of my teammates and I jumped from 30 to 600, but not only from us but from the whole Lobbie. It was more than weird

[agile hollow]

mute this bob bot 😄 we cant report cheaters so for what all this spam? 😄 that channel is muted

[sturdy pecan]

Are there any support here to see if they can fix my issue

[prime briar]

This happened to my teammate today while we were practicing scrims. Pubg you have some explaining to do

[agile hollow]

no, here we have only "moderators" in case they have free time they might send your case to development team but i guess they really do that 😄

i reported list of around 15 bugs like few weeks ago, still none of them are fixed so...

[sturdy pecan]

@agile hollow hopefully someone passes this to the developers

[turbid geyser]

This happened to my teammate today while we were practicing scrims. Pubg you have some explaining to do
@prime briar this happent to me earlier

[agile hollow]

Free Glacies M416 to every player who lost rank due to this server stability as compensation !

[prime briar]

@turbid geyser sad life

[agile hollow]

@sturdy pecan maybe if you change content of your case and say that you cant buy UC due to this bug they will send it to developers 😄

[turbid geyser]

Free Glacier Skins for compensation !

[agile hollow]

❤️

[sturdy pecan]

@agile hollow haha well i guess I'm not buying any UC until this is fixed

[turbid geyser]

Ive gone down like 150 points or smt idk :(

[prime briar]

I got it from developers definitely

[turbid geyser]

150 or 200 idk

[agile hollow]

@prime briar i wanna report this guy for having too much skins !

[turbid geyser]

XD

[agile hollow]

i lose 100-200 points everyday, already 3d day in row

[prime briar]

Please don’t i only have about 105 gun skins

[agile hollow]

😄

[turbid geyser]

Ah i only have 92 or 93

[agile hollow]

i have 7 material and no weapon to upgrade... RIP waiting for glacier skin as compensation to upgrade it

[turbid geyser]

[agile hollow]

this game is more like Gambling App than Battleground game right now 😄 only thing you can do without problem is buying UC and wasting them on creates with low chance of winning aka gambling

Change my mind! 😄

[prime briar]

I’m gonna pretend I didn’t read that lol

[agile hollow]

but you did

[sharp dust]

HELP! There is no option to change Country/Region from Basic Settings. It is dissappeared, because of it, I have lag and high ping (ms). What to do? Bye PUBGM? Bye my concueror overachiever account 😦 i cant play because of it. Help

[agile hollow]

@sharp dust anyways that function is not working even if you see it 😄 i moved back to my country right before this corona virus and was not able to change this region, i am still in other country 😄

[vivid merlin]

@sharp dust the change region option isnt available in european countries.

[onyx sage]

Hello pubg

[vivid merlin]

Hello, what's the issue? @onyx sage

[crisp garden]

Hi pubg

[vivid merlin]

what's the issue? @crisp garden

[crisp garden]

My account ate bean

[polar marsh]

@onyx sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic spruce]

Have 76 calls and don’t talk

[proven scaffold]

Why is this happening?@vivid merlin

[vivid merlin]

it's a freeze hack, they are aware of this @proven scaffold

[polar marsh]

@surreal temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left bough]

What is the way to know the strongest weapon, the fastest weapon and the stability of the weapon?

[polar marsh]

@wraith thicket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spice ivy]

😫

hello i need hellp please

[vivid merlin]

@spice ivy what's the issue?

[spice ivy]

Is the report going down tomorrow?

And is the account closed before the report is released or not?

[vivid merlin]

@spice ivy if you are talking about #cheater-reports, then that will be opened soon.

[spice ivy]

Ok
Is the account closed before the report is released or not?

[vivid merlin]

error will make a statement before it opens saying who was banned.

[spice ivy]

@vivid merlin Ok
Someone told me that the report will be opened tomorrow is that true?

[vivid merlin]

it usually opens monday.

[spice ivy]

oky @vivid merlin , thank you

[sullen citrus]

When will the crew challenge start @vivid merlin

When will the crew challenge start @somber solstice

[vivid merlin]

the crew challenge for this season is finished. @sullen citrus

[latent moss]

Hello

When will the bunos challenge start ??

[night cloak]

@vivid merlin Thanks for fixing the Bug

[pastel bramble]

Hello
I have a problem i unlinked my account by mistake what can i do??

[night cloak]

@pastel bramble Contact Helpshift/Customer Service in Settings and select Account unlinked then Provide Them with your* Account Detail if your info Correct youll get your id back

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What Triggers this🙄

[vivid merlin]

saying the word "freeze"

but I did see your message, thanks for letting us know.

[night cloak]

lol i was explaining you its not server fr3ze hack they doing ddos on Unprotected ip hopefully its fixed thanks a lot even though i had a fix by using Vpn and changing country but finally i can play matches without it🤗

btw you aware of sharpshooter? its the most popular tool being used and its highly affecting the gaming environment😐

why dont they add Triggers to detect vm_read

[polar marsh]

@trim cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@trim cove Dont use fr3ze

[trim cove]

i have phone with jailbreak, system can b4n me ?

[vivid merlin]

@trim cove no you wont get a ban for using it unless you had third party apps on the phone.

[night cloak]

@trim cove Nope pubg officially said jailbreak and root devices are never a problem

unless you not using cheats

[polar marsh]

@trim cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

RIP

[vivid merlin]

for how long was the ban @trim cove

[night cloak]

He Wrote so much😆

[polar marsh]

@trim cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@trim cove dont quote my messages that have the word ban or freeze in it

[night cloak]

@trim cove you probably using cheats or moded runtime data

This is quite depressing😐

[vivid merlin]

it's fine it's dealt with.

[night cloak]

you should've used # or some quote to give this popup

@vivid merlin is there any Orignal Developer Team of pubg on Discord?

[vivid merlin]

@night cloak can't say, but please do ask questions that arent related to help with the game in #pubg-mobile or #chat

[night cloak]

Okay sorry i just wanted to know because i have some devs on qq tht work for Tencent

Im From China so i don't know English much im using my own translator tool 😐

[pastel bramble]

I can't find account unlinked in customer service

[vivid merlin]

@pastel bramble you can start a chat with them at the top right it shows a text bubble.

[storm flume]

Please do not use any other language aside from English in this channel, @sudden elbow. Refer to #613267301243944960 for language channels.

[night cloak]

What is gunlinger?

[hollow seal]

hello

[polar marsh]

@hollow seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@manic plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn pebble]

Hey

Need help

I wanna my result in 21/6/2020

My ID 5138021607

[floral moon]

@night cloak Fixed After 0.19.0 Update on 7th July

[tough sundial]

Hiiiii

I need some help

My joystrick automatically locked...when running and stand time

[old gorge]

@tough sundiali think it's because your sprint button is too close to joystick in control

[ancient pollen]

Hi i am unable to redeem points

[night cloak]

If i buy this sticker . Is this permanent ? Can i use this sticker for another Gun's ? Or only for scar -l ?

[ancient pollen]

In daily limited bundle I tried to redeem luau set but was not able to redeem it even after having 22 leaf and the all the leafs disappeared and says u own 0 leafs

[terse flare]

Pls add ultra VFX Pubg for vivo Z1 pro and there are many videos on yt to get ultra VFX if I use them will I get banned

[ancient pollen]

@polar marsh my id is 5224946175

@polar marsh please help me resolve this problem

[terse flare]

Pls add ultra VFX Pubg for vivo Z1 pro and there are many videos on yt to get ultra VFX if I use them will I get banned
@terse flare

[storm flume]

Use of unauthorized third-party software or methods, , such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[hollow lichen]

@polar marsh my Account is hacked nad the hacker linked his email and got access to my account how should I get it back

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hollow lichen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @ancient pollen. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

When will this season end

[topaz epoch]

Hi, I would like to report a BIG problem just on me and not on my teammates, I explain, firstly when I want to get into the game the loading takes 3x more time than normal, then when I am in the lobby the plane to already start the journey and I am still in the lobby, then for the jump everything is fine and when it is time to land my parachute starts to make Kilometer of distance, and I then teleport where I had to land at the base and I knock on me, I hear no sound of guns, footsteps, then I die I still don't see the enemies and I die then I can't keep going and that's when I see and hear the players who killed me. This problem to start this afternoon of June 28 and since a while ago I try to play and I am spawn kill. I know that it has nothing to do with my connection because on my Ipad there is only the game which bug all my other applications are very correct as well as my other devices, according to the deductions I have made. The problem comes from the game but I don't really know what's going on ... Here is thanks for answering me because it annoys me (and I scrims tomorrow) and again thank you for your understanding

[crisp turret]

Hey @night cloak , season 13 will end on july 7.

@topaz epoch It seems that this was a temporary issue due to poor internet connectivity? Did you check the ping ?

[valid depot]

Hello . I have a problem with a fake account ID . I need some help !!

[topaz epoch]

I allways have 100-120 and I steel have 100-120 and today is the first time it happened

[crisp turret]

@topaz epoch ok , if it's happens again then please submit it in #old so that team can check.

[topaz epoch]

Ok thank you @crisp turret

[valid depot]

@polar marsh i have problem with a fake ID account. Can someone help with that

[crisp turret]

@valid depot Sorry, having a bit of trouble understanding the issue you're having. Can you share more information with us ?

[placid roost]

Hi, I would like to report a BIG problem that allow a player to kick the whole lobby from the game(i mean all players being disconnected) and get MM server error and cant join the match again even if you trying to enter again
it happened to me +3 times in middle east server (Emulator server) and I'm sure its not a server issue

[crisp turret]

@placid roost it's really wired . Please submit the report with as much details as you can in #old

[placid roost]

ok

[night cloak]

@crisp turret If i buy this sticker . Is this permanent ? Can i use this sticker for another Gun's ? Or only for scar -l ?

[sour cape]

@placid roost
هاذ هكر تجميد السيرفر، مو مشكلة من الخادم انا خسرت اكثر من ١٥٠ نقطة بسببها

[storm flume]

Please do not use any other language aside from English in this channel, @sour cape. Refer to #613267301243944960 for language channels.

[polar marsh]

@placid roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid roost]

this is the results for freezing server by someone and we keep losing points please fix it

[ancient pollen]

@storm flume I tried contacting them it’s been 3 days haven’t got any response and the event is ending on 1st july

@storm flume i need that luau set

[sour cape]

@placid roost
This is a game, his dog is money, he only cares about money. The points I lost are two days fatigue, knowing my score of 4700

[mossy kelp]

How do I get low ping in KRJP even though I live in Asia?

[night cloak]

Well the only way I know is VPN but that's not allowed, against term and conditions :-/so better play on Asia

[mossy kelp]

Why VPN is not allowed?

And some people are using VPN freely without getting caught

[vivid merlin]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @mossy kelp

[modern raven]

Someone hacked my account i need your help

[vivid merlin]

@modern raven the account or the social media its linked to?

[modern raven]

My account is linked by twitter and facebook but the person who hacked my account linked his email

[vivid merlin]

@modern raven please contact customer service.

[modern raven]

I contacted them

And i sent to them everything they need

But they didn't help me at all

Also i approved that it is my account

[vivid merlin]

@modern raven the only way to retrieve the account is through them, if the hacker linked the email only customer service can help with that.

[modern raven]

Where can i find there account ?

??

[polar marsh]

@brazen stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

ادمن

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[narrow spire]

Helping

Why is this happening?

[dire orchid]

Vcs

[night cloak]

@narrow spire whats the issue

@dire orchid How may I help you

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow spire]

@night cloak Please help me I have tried all the ways and I could not get my account that I lost due to the unlink feature

[storm flume]

If you have encountered an issue with the account unlinking feature, @narrow spire, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[narrow spire]

I lost my account because of the unlinking feature and I logged in with the same account that I lost in order to communicate with the support, but whenever I wanted to provide them with the required information the conversation with the support was closed

[storm flume]

If you have encountered an issue with the account unlinking feature, @narrow spire, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[narrow spire]

And so it happens to me when I want to communicate with support as in the photos above

@storm flume I did as shown in the video, but the support closes the conversation

[spring zephyr]

@narrow spire Make another conversation and try again.
Only they can help you with this.

[narrow spire]

@spring zephyr I tried more than 1000 conversations and each time the support closes the way to communicate with him

[spring zephyr]

@narrow spire Try again and exactly as the video shows.
That's your only hope. We can't help you with this. Only CS can.

[narrow spire]

I want someone from the pubg team to help me or not. There is no one in the company team sparse the problems of people playing the game. I am fed up

[green pike]

hello when will the 15x scope be added to mobile

[stuck karma]

I need to unlink my account from facebook but there is no unlink option how to unlink pls help me guys

[craggy blade]

@green pike No news on upcoming updates.

[green pike]

ok@craggy blade

[craggy blade]

@stuck karma The unlink feature is disabled at the moment.

[stuck karma]

when it comes bro@craggy blade

[green pike]

@stuck karma it is being fixed for the moment

[craggy blade]

@stuck karma No exact date available.

[stuck karma]

oh....

[ruby spindle]

TDM GLITCH BRO WHEN WILL IT BE FIXED @stuck karma

[green pike]

people lost account using unlink@stuck karma

[craggy blade]

@ruby spindle Soon. Report in #old

[green pike]

@stuck karma thats why

[narrow spire]

I am very upset about the company's team dealings why they don't help the players

[pulsar swan]

How do I talk to the moven game?

[stuck karma]

have any id ea about erangle 2.0?

[craggy blade]

@stuck karma No news on upcoming updates

[stuck karma]

mmm

[green pike]

0.20.0 it might come@stuck karma

[stuck karma]

oh...okok

[spring zephyr]

@pulsar swan What do you mean?

[glad orchid]

I have a problem. My account was hacked. I was a Facebook link only. My account was hacked and linked to Google Games. I want to disconnect Google Games. I have all proof that it is my account. Thanks

[pulsar swan]

How do I talk to game supervisors?

[green pike]

if u have the china pubg u will find out that 2.0 is released in there

@stuck karma

[stuck karma]

yes@green pike

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @glad orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[green pike]

i have account i enjoyed 2.0

[spring zephyr]

@pulsar swan What's the issue?

[green pike]

@stuck karma

[stuck karma]

@green pike where

[craggy blade]

You can move to #pubg-mobile chat @green pike @stuck karma

[stuck karma]

ok

[pulsar swan]

@pulsar swan What's the issue?
@spring zephyr I talk to customer service, but I don't want the automated to answer me. I want to talk to a person

[green pike]

will there be a new map livik@craggy blade

[glad orchid]

I did not understand please help please

I have a problem. My account was hacked. I was a Facebook link only. My account was hacked and linked to Google Games. I want to disconnect Google Games. I have all proof that it is my account. Thanks

[spring zephyr]

@pulsar swan What your problem? Lets see if we can fix it.

@night cloak English please.

[night cloak]

OK bro

@green pike yes in 0.19.0

[spring zephyr]

@green pike Check #news .

[polar marsh]

@pulsar swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green pike]

i am in pubgm support

@spring zephyr

[glad orchid]

Please help me 😭

My account was hacked

[spring zephyr]

@green pike I meant #news.

[green pike]

ok

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @glad orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[green pike]

is the spas 12 removed and replaced with the mk12

[craggy blade]

@green pike Spas 12 was in beta in Livik. You can know when the update comes.

[full yacht]

Hi

Plz support me

Plz help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full yacht. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@full yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

If i buy this sticker . Is this permanent ? Can i use this sticker for another Gun's ? Or only for scar -l ?

[sand path]

I think it's only once.

[night cloak]

@sand path please conform

<@&481161015728406538> Please Take action against streamer who are promoting cheats of pubg !! One guy streaming currently ! please take action ! its my request to admin, mods

[sand path]

Link in dm's @night cloak

[night cloak]

Ok

[sand path]

@Error 2.0#7214 will take some time to confirm.

[glad orchid]

What is the date of registering an account?

• Kindly note that account hack issues will take up to 90 days based on the number of requests we are receiving.

Please answer all these questions very clearly so we can process your request:
1- Your UserID
2- Your social media account that the hacker can't access
3- Both nickname of linked social media accounts
4- Registration date of your account
5- First and Oldest payment receipt made from this account

What is the date of registering an account?

[spring zephyr]

@glad orchid When you made your account?

[glad orchid]

Season 4?

Or what

[spring zephyr]

Give the date when you made your account.

It should be accurate.

[glad orchid]

I didnt know that

What is number 5

Please

5- First and Oldest payment receipt made from this account

Please help me

[spring zephyr]

@glad orchid Month and year should be correct.

@glad orchid What's your log-in method?

You created your account using facebook?

[glad orchid]

The rest of me number 5 what is meant by it

Yes I created Facebook

[spring zephyr]

@glad orchid The first and last receipt made from your account.

[glad orchid]

Now I have written all the rest 5

[spring zephyr]

@glad orchid Facebook > settings > apps and website > Logged in with Facebook > PUBGM
You can check this to know the account registration date.

[glad orchid]

Thank you its ok

What is number 5?

[spring zephyr]

@glad orchid Did you made any purchases from your account?

[night cloak]

@glad orchid if you buy uc than provide screen shot of bill

[glad orchid]

No I didnt

Buy any Uc

What should I do

[night cloak]

Then write not applicable :-/

[half tulip]

can you help me
i want to come back my account of pubg
my account its hacking
i spend more of money

[night cloak]

2.5 faq if I am right

[glad orchid]

@spring zephyr I didnt buy any Uc what should I do

Please

[spring zephyr]

@half tulip You got banned?

[half tulip]

yes

[polar marsh]

@half tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

File claim :-)

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Hey @spring zephyr

[spring zephyr]

@glad orchid You never made any purchases?
Did you subscribed to Prime membership?

[lone ingot]

Sir my friends lost his facebook accound then how to recover pubg account

[wraith thicket]

Hi

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @lone ingot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[glad orchid]

@spring zephyr no my freind

[night cloak]

game turbo app can cause baaan? its official xiaomi app it comes with the phone

[glad orchid]

What should I do @spring zephyr

[polar marsh]

@wraith thicket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i never use it

Nope boiii 🤔 game turbo doesn't manupulate game settings so should be fine, it just. Clears cache and background ram

why local network? it’s not a lan game

[glad orchid]

@spring zephyr What should I write?

[lone ingot]

@storm flume sir so what can i do

[spring zephyr]

@glad orchid You can type "No purchase were made for this account"

[glad orchid]

Thanks a lot 🌹❤️@spring zephyr

@spring zephyr Add attachments or not

[night cloak]

@lone ingot, he is a bot.

[lone ingot]

So sir i lost my account

[night cloak]

@lone ingot, unlink?

[spring zephyr]

@lone ingot You can't do anything if you won't recover your social media account.
Contact customer service of your social media account and try to recover it.

[night cloak]

@night cloak, state your issue.

@spring zephyr i asked you a question.

contact bots not customer service

[lone ingot]

@night cloak nope fb aacount block

[night cloak]

@night cloak, it's the opposite.

no

@lone ingot > @lone ingot You can't do anything if you won't recover your social media account.

Contact customer service of your social media account and try to recover it.
@spring zephyr

:-/ I don't have issue I was just helping that guy but Aditya removed it :( @night cloak

i never got a human to talk to me smh

This question has been answered, @lone ingot.

even on their email id or in game

@night cloak, chat in #chat.

[spring zephyr]

@night cloak That app comes with your device?

[night cloak]

@spring zephyr yes it is official app. Comes with phone.

[glad orchid]

@spring zephyr Add attachments or not

[night cloak]

@night cloak, ah there are people here for now to help. You can now go and chat in #chat or #pubg-mobile.
And increase your level.

[spring zephyr]

@night cloak It won't get you banned if it will not change the game files.

[night cloak]

useless customer care and discord server smh

ok thank you.

[spring zephyr]

@glad orchid You don't have the receipts cause you never made any purchases. So, don't attach any files.

[night cloak]

please do move to #chat

@night cloak

iOS

it isn’t a lan game so why?

[glad orchid]

@spring zephyr I have sent all the data. What should I do? I can't find a response.

[night cloak]

yes iOS 14

@storm willow ^^

[spring zephyr]

@glad orchid Patiently wait for their response now.
It can take some time.

[dire orchid]

@night cloak why?

[glad orchid]

Ok??

[storm willow]

@night cloak ios 14 is beta, apple should have changed something.

[spring zephyr]

@glad orchid Yes, wait for their response now.

[glad orchid]

Now or later

[spring zephyr]

@glad orchid It can take upto 90 days.

[night cloak]

that’s this game’s issue...why is this game requesting such permission tho if it’s not a lan game

[glad orchid]

@spring zephyr Right now, can I wait for the message from them now?

[spring zephyr]

It can take upto 90 days.

[glad orchid]

@spring zephyrI am afraid that the hacker is playing with a hacker. He threatened me to play with a hacker

[storm willow]

@night cloak the game isnt optimised for beta iOS. What happens when you give dont allow?

[glad orchid]

Do I have to do something now to end the chat?@spring zephyr

[spring zephyr]

@glad orchid No, just wait for their response.

[night cloak]

@storm willow nothing happens

[glad orchid]

Thank you, I got tired a lot@spring zephyr

[storm willow]

@night cloak should be similar permission to previous ios versions, probably apple changed the wording on request due to new privacy policy in iOS 14 beta.
You can ask apple support.
To use the app now, you can either remove ios beta or allow access to the requests that game asks for.

[night cloak]

im using the app with the permission denied lol

why would i remove ios beta

im testing it dude

[storm willow]

@night cloak its always your choice : )

[night cloak]

fyi this permission was never seen before on older iOS versions

it’s introduced in iOS 14

apple didn’t change any wording

[storm willow]

As said earlier iOS 14 has new appstore privacy, so pubgm need to optimize for such things actually every app.

[night cloak]

i hope it gets sorted out in 0.19 update

[onyx cairn]

You should contact Apple.

[night cloak]

this iOS beta is meant for developers to fix their apps for the upcoming iOS 14

why lol

[onyx cairn]

Their*

[night cloak]

ikr i made a typo

i know the difference between their and there

[dry citrus]

Hack Hack😭😭

[storm flume]

Hello, @dry citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm willow]

@night cloak let us know if you have issues after ios 14 GM is released.

[night cloak]

it’s not exactly an issue, it was just a curiosity as to why a game which isn’t a lan based game and totally online is asking for such permission

[polar matrix]

Is there any way to fix this button, when I click it only opens scope, I don't want to move the aim with this button.
Means how to make it work same as left fire button.

Hope you understand what I am trying to say

[finite timber]

Pubg mobile next update will support 90 fps in some phones right? So in emulator gameloop will support 90 fps too?

[sharp onyx]

@polar matrix next update will have the feature to disable movement from aim and peek buttons. Please wait a few more days

[iron basin]

The server crash is a result of a cheat i guess

Whole lobby is getting kicked out.

[polar matrix]

I know that i am a community member but is there any other way by changing sensitivity or something like that

[valid kettle]

I've received message from customer support that I've received my account and I just have to login through social media but whenever I login through my social media, the new game account is seen which I was told to create. I'm not getting my old account..

[spring zephyr]

@safe sedge No beggin here.

[valid kettle]

@spring zephyr pls help bro..

[storm flume]

You can contact the customer service via the game settings, @valid kettle. Refer to subpoint 5.3 in #faq for further instructions.

[valid kettle]

I tried it many times bro.. every time it says that we've recovered it but I haven't got it back any of those times...

It's been like a month ago I was told for the first time that we've recovered your account.

[spring zephyr]

Contact them again, only customer service can help you with this.

[valid kettle]

And today I received it again 5 time or more than that

Contact them again, only customer service can help you with this.
@spring zephyr no other option kya vai?!

Pls tell if there's some other option bro..

[spring zephyr]

No, only customer service can help you with this.
Contact them again and provide accurate info.

[amber cedar]

Erangel 2.0 🥱

[storm flume]

We currently do not have a specific release date for the upcoming update, @amber cedar. Once we do, we will publish further information in #news.

[sharp onyx]

@polar matrix yes, you can change sensitivity from settings