questions

[storm flume]

Hello, @little musk!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor marsh]

please help

[lofty tinsel]

How to fix Bargain problem. Can't press Bargain button

[torn isle]

اريد مساعده ممكن

[onyx cairn]

Please ask any questions in english, @torn isle.

[torn isle]

My account has been categorized and I haven't played in it

[neon dagger]

سلام عليكم عندي مشكلة ارغب بحلها في اسرع وقت لو تكرمتم عجزت القى حل
حسابي بتويتر تهكر ومربوط ببجي وقدرت استرجع الحساب بفضل الله والآن ادخل اللعبة القى المخترق تم ربط حسابه الفيس بوك بحسابي ببجي الآن ارغب بفك ارتباط الفيس بوك لان عذبني كل ما اسجل دخول للعبة يسجل دخول ويخرجني ارجوووكم 💔.

[storm flume]

Please do not use any other language aside from English in this channel, @neon dagger. Refer to #613267301243944960 for language channels.

[torn isle]

My account has been categorized and I haven't played in it

id 593653420

please

[onyx cairn]

@sand path ^

[polar marsh]

@torn isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @neon dagger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[green void]

Please try one thing. Switch to asia server. Close the game while it is in asia server. reboot device and open game. Then check bargain while in the Asia server @urban charm
@sand path 👍

[sand path]

@green void did it work?

[green void]

@green void did it work?
@sand path yeh

[violet spruce]

Me and my squad can't enter in match its 2nd time first time I got 39 minus and Now I got 49 please Fix your servers @sand path

I am on Ace 10 star Pushing Conquer And Your Sever Problems Are Very Disappointed , I am Sad 😢 Because My Hard Work Is Loss Because Of You

@somber solstice @vital sluice Help 😢

[sand path]

Server?@violet spruce

[violet spruce]

@sand path Middle east

Please Solve It , its a Huge Request 😢

[night cloak]

Hello help me

Servers are full crashed like I guess..

Tdm taking 10 Min still not getting connected

Heavy frame drops :-/in today's game

[violet spruce]

@night cloak yup

[night cloak]

Like tdm it's ok but frame drops is literally like hell

I am getting 30-40 fps in match, and even if a bot comes nearby me it decreases to 20 fps

[violet spruce]

@spring void jani

@night cloak 😕

[tired fractal]

yesterday i was playing scrims and everyone got stuck on loading screen and we had to make a new room. ._.

[slim ingot]

I was playing normal The game was closed because of the internet when I logged in again I found my account was closed

[polar marsh]

@slim ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

From where can I download game for peace (Chinese version)

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[violet spruce]

@storm flume shutup

[night cloak]

Please help !

[autumn ivy]

Hm ok but can someone tell me which is the latest version for pubg beta? Is it 0.18.3?

[ivory bone]

How to download pubg mobile?

[craggy blade]

@ivory bone Read #faq 1.1

[ivory bone]

I know😅

[modern flower]

Players are teaming up in solos, SMH

[viral ocean]

19.3@autumn ivy

[worn river]

Help

[storm willow]

Report ingame@modern flower

@worn river issue will be fixed in next update

[sour talon]

Hello Pubg...I just want to report about servers.My current server is asia but I was encounter High spikes plus my wifi is pre-installed fiber already.Still having the same issue as my old wifi before.So admin please fix this as you can do it for like right now.It wasn't nice to play with high spike with my device going to die after 900ms dealing with 3 squads at Pochinki

[crude surge]

Guys do pubg remove fog from erangle

[storm willow]

@sour talon @crude surge feedbacks goes to #old

[polar marsh]

@cursive salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dove]

hello pls help my ping is higher then normal

usually its only 150 now its 200 even on the korean version

before you blame it on my wifi ive tested it on every other game and my ping is fine

hello can someone help

[polar marsh]

@teal rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dove]

i see you

can you help ffs

@storm willow

[dark echo]

Hello sir
I need help someone hacked my pubg account
Im from nepal
Hacker using my account from Indonesia this is my pubg i'd:5317059200
Nick name:BlackツTaipan
He wants money to return my account please help me.

[lucid dove]

pls respond man

[dark echo]

I will report again and again but nothing happened. Please help me to return my account

[lucid dove]

you sold your account and now you're trying to get it back

what a silly little boy

[viral ocean]

@dark echo you went to a free skin website?

[lucid dove]

oi bruv

help me

129 ms in lobby

160 ms in game

[viral ocean]

Whats ur wifi ping?

[lucid dove]

wait a sec testing

[viral ocean]

I also had that problem in any server, it went up in spawn island

[dark echo]

Im not sold my account
Ya im went to free skin website.
So how can i do for im account back..

[viral ocean]

[viral ocean]

Thats your fault@dark echo

[lucid dove]

here it is

[dark echo]

So, how can i do for rerurn my account.

[lucid dove]

if its slow by any standards

[viral ocean]

Oh have you ever experienced lag spike on other games?

[lucid dove]

it shouldn't be that slow and no, other games my ping is fine

its just the server i don't expect 20ms i just expect 130

or at least the game to warn me before i lose my rating because of a lag spike

[viral ocean]

My game sometimes went to 200ms

[lucid dove]

yes but mine is always 200ms

sometimes

and when it does it lasts for a long period

[viral ocean]

But mine is fixable

[lucid dove]

well clearly mine isn;t

if you look at all my messages in this channel

[viral ocean]

Turn off then turn on will get a better ping

[lucid dove]

i've been asking for help

[viral ocean]

Yea

[sharp onyx]

@lucid dove Korean version?

[lucid dove]

yes

feels like that helps with the ping

180 on global

[viral ocean]

@dark echo try to change the password

[lucid dove]

or it could be my wifi acting weirdly

[sharp onyx]

This server only provides support for global version. For korean version issue, contact their respective support

[lucid dove]

hmm

but what if i have ping problems with the global ping which i do

ill take a screenshot

[sharp onyx]

@dark echo keeping your account safe is your own responsibility. Nothing can be done about it now. Make a new one

[lucid dove]

see the problem

frequently i get 400ms in battle

not epic pls fix

hello you still there

wakey wakey

hello whats ur ping

why are you taking so long to respond

[sharp onyx]

@lucid dove refer to #faq 4.8, 4.9

Also, you gotta be a bit patient

[radiant matrix]

Is this real

[night cloak]

@teal rivet create a new crew

[lucid dove]

i tried

i tried everything and i cri everyday knowing i will never get my dream 20ms

[night cloak]

We can't do anything about that try recovering your account @dark echo

[teal rivet]

@night cloak so there is no way around it? I have verification rate of 220 😒

220 😦

[night cloak]

Unfortunately nope

[teal rivet]

Alright, thank you.

[dark echo]

His demand money for returning my account then i want suspended on this account if you can please help me.

[sharp onyx]

@radiant matrix Better not click on that link
"Pmco-campionship"
Also, block the user and report to instagram

[radiant matrix]

Did anyone see what I said

[night cloak]

@radiant matrix that's a scam, you can find the social media sites of PUBG MOBILE in #613267301243944960

And report that page to instagram

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @dark echo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[devout thistle]

@night cloak can I send a link of my discord sir

[night cloak]

Nope it's against the #613267301243944960

[devout thistle]

@night cloak thanks sir

@night cloak how can I register in ur tournament

[night cloak]

I'm not doing any Tournaments,but you can find some others in #tournaments

[devout thistle]

@night cloak can do my advertisement there

[night cloak]

You can do your tournament in there

@dark echo we don't do that here, you may try contacting the in-game customer service.

[dark echo]

Can you give me link about customer service

[storm flume]

You can contact the customer service via the game settings, @dark echo. Refer to subpoint 5.3 in #faq for further instructions.

[blissful current]

hey @night cloak

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blissful current. Remember to read through #faq before asking questions in the support channels.

[blissful current]

why is the game suddenly stuck in the loading screen

[polar marsh]

@red plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@blissful current refer #faq 4.10

@night cloak you can use #cheater-reports when you have Level 10 in the server or else use
http://cheater-report.pubgm.cc

[signal sapphire]

Hri

[night cloak]

How may I help you

[signal sapphire]

Hei!
One month ago I've got a problem with UC deduction and I tried to contact costumers service but they replied the same answer. Now, I'm trying to talk to pubgsupport hopefully I get the the solution.
#Note( the last purchase I did was 100$ from the official website of PUBG purchase and i lost them at once and I always used my credit card)
@night cloak

[torn depot]

I neeed help

@everyone

I need help

[night cloak]

@torn depot state the issue

[torn depot]

I want login Chinese version

[night cloak]

@signal sapphire any previous purchases that are done illegally will lead to UC deduction

@torn depot not here try asking in #chat

[signal sapphire]

But I have all screenshots form my Bank account that I made all of them in legal way

All@night cloak all I need is knowing how to solve this issue, I can't purchase and the last 100$ had been detected. please help me because my account is from season 4 and I spent lots of money and time on it

[azure stratus]

How can we report hackers?

[rapid rain]

@faint gyro This is a support channel and Promotion is not allowed here. Also Don't spam messages in all channels.

[polar marsh]

@blissful heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @frail void!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gloomy dagger]

When erangle will remove from classic ?

[elfin canopy]

I don't think it will be removed anytime soon,@gloomy dagger, feel free to post your feedback in #old.

[gloomy dagger]

@elfin canopy I don't have problem. but players don't play others map that's why I want to remove erangle

[elfin canopy]

#old. Also you cannot force someone to play any particular map, they play what they like.

[mellow cypress]

So many hackers wtf is this. Sa server broken with f arabics using all kinds of hacker

[elfin canopy]

Don't bypass chat filter

[storm flume]

Hello, @mellow cypress!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[mellow cypress]

My last 10 report all hackers tencent doesnt do anything

"What's the username of the cheater you are reporting. " how would i know with arabic letters

[frail void]

Player ID: 5391236319
Player Name: 阿卜杜莫勒辛
He using Paid Hacking Tool

[mellow cypress]

At least 8 in 10 matches have hackers in solo sa with ace or crown rank hahaha.

[sacred tapir]

lower rank also has lot of hacker in solo match

[storm flume]

Hello, @frail void!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[frail void]

Season 12 Conqueror Bro

[polar marsh]

@stuck laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil siren]

Halo

[elfin canopy]

Hello,@fossil siren! How may I help you?

[fossil siren]

I just want to say hallo

[elfin canopy]

Well, hello,@fossil siren! This is a support channel, you may use our discussion channel to talk, #chat or #pubg-mobile.

[cursive verge]

it is safe to unlink google play from acc??

[elfin canopy]

Account unlinking feature has been disabled as for now,@cursive verge, you cannot unlink Google play from your PUBGM account.

[cursive verge]

oh

[night cloak]

Please help

[hasty sage]

can anyone help me please

help please

[spring zephyr]

@hasty sage Please avoid tagging her.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @hasty sage. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@hasty sage One more thing, why does that message shows 2019?
It's an old picture?

[hasty sage]

@spring zephyr i not have my pictures

[random fog]

Hackers

[hasty sage]

@random fog no bro

[spring zephyr]

@hasty sage Refer to #faq 4.11

[hasty sage]

ok bro

@spring zephyr bhai app mujhe team viewer main help karoge ?

[spring zephyr]

@hasty sage English please.

[hasty sage]

@spring zephyr can u help me on teamviewer

[spring zephyr]

@hasty sage Just follows the steps given in #faq 4.11 and it should not happen again.

[late dove]

Hello PUBG MOBILE I have a question
How can I play Crew challenge

[night cloak]

@spring zephyr help me please

[hasty sage]

ok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[late dove]

@storm flume

How can I play crew challenge

[hasty sage]

😆

[craggy blade]

@late dove First you have to register for crew challenges. Then you can play.

[late dove]

How?

[arctic glen]

Plz i want ti unlik3my fb from pubg

Some one helpe me

[craggy blade]

@late dove There's a crew challenge tab at the top of your game main menu

[arctic glen]

I lost my Facebook

[craggy blade]

@arctic glen Is your fb hacked?

[arctic glen]

Yes bro

[craggy blade]

@arctic glen Is there another social media which you have linked to your game account expect fb?

[arctic glen]

Yes i have Twitter and Gmail

[craggy blade]

So you want to unlink FB because it's hacked? @arctic glen

[arctic glen]

Yes bro

[craggy blade]

Follow #faq 2.5 @arctic glen

[arctic glen]

@craggy blade sorry idont undestand you

[burnt ridge]

My account has been banned but I didn't play with hackers or cheaters intentionally what should I do?

[rich slate]

I hope you guys could find something to fix this hold in game there are so many people using this hold

[worthy mortar]

Hy Can i Gift Royal pass with 600 uc

[craggy blade]

@worthy mortar No

[spring zephyr]

@worthy mortar You can't gift someone with UC, you will need to buy them one.

[polar marsh]

@burnt ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich slate]

@woven atlas @spring void

[arctic glen]

Plz helpe me guys i want to unlink my Facebook

[spring void]

@rich slate yes?

[hallow path]

@rich slate some cheaters do this ..that not bug

[alpine brook]

I've an issue about pubg mobile facebook page. I want to talk with a responsible person.

[rich slate]

@spring void I hope you could ask the PUBG support to fix this hold that so many cheaers using it

[arctic glen]

😪😪😪iwant to speake with someone to slove my problème plz

[spring zephyr]

@arctic glen Why do you want to unlink it?

@alpine brook What's the issue?

[arctic glen]

Because someone hacked my Facebook

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @arctic glen. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quick oak]

@somber solstice You guys should fix this hold a lot of cheaters using this

[spring zephyr]

@quick oak Post it in #old with detailed info.

[quick oak]

It’s not a bug

[odd ore]

Help !!!

My Twitter account has been hacked which is linked to my PUBG mobile account,
then I got my Twitter account back but My PUBG mobile account has lined with Facebook that doesn’t belong to me! I need your help in unlink the Facebook

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @odd ore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quick oak]

@spring zephyr it’s kind of cheat they use

[alpine brook]

@spring zephyr When i search pubg mobile on facebook, it’s redirect me to pubg mobile India's page. Though i'm not from India. I'm from Bangladesh which is under south asia region. But i never find anything related with pubgm south asia. Everytime i've to see what's for india region. Their tournaments etc etc.

How can i see pubgm official page where i can find post related with south asia region?

[polar marsh]

@dreamy moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic glen]

I want unlink Facebook plz

[polar marsh]

@quick oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@arctic glen You can't link 3 accounts at once, seems like an visual bug. Try repairing your game and see if it fixes it.

[arctic glen]

Ok tnx bro i try to reparing

[polar marsh]

@floral knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river shale]

Hello, I have a question and research that I am looking for in a straightforward person who is responsible

[polar marsh]

@magic ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[arctic glen]

Bro

Same problème

[spring zephyr]

@arctic glen It's just a visual glitch.

No need to worry.

[arctic glen]

I try in other phone bro

I will lost my account 😪

[mellow shoal]

The bargain isn't working for me i can't purchase the outfit😩

[gloomy dagger]

@silk moon go and paste this in #activities

[tame kernel]

Hello Pubg Mobile StaffI have a problem with the game when I get into a match I can not turn on my microphone and hear my teammates? 2 days is so

[storm flume]

The voice chat will be functionable again soon, @tame kernel. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

The voice chat will be functionable again soon, @gloomy dagger. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[cloud sail]

If i jailbreak my phone will i get banned?

Cuz i dont use hacks

[feral knoll]

@cloud sail depends on tweaks that you use. but i recommend you don’t jailbreak.

[cloud sail]

Cux i need cydia which download spotify++ or youtube++

[feral knoll]

my account for using a tweak for kinemaster

[cloud sail]

Ohh

[feral knoll]

my second account for 10 min then i removed cydia and updated ios

[cloud sail]

Updating ios remove jailbreak?

[feral knoll]

dont know that but i reseted my phone 2 times

[cloud sail]

So i wont jailbreak btw thanks

[jagged lark]

Someone from Indonesia hack my PUBG account which is connected from Facebook account.plz guide to recover my account

[hollow garnet]

When will 0.19.0 update will come

[feral knoll]

@hollow garnet 7 july

@jagged lark do you still have access to your account ?

[jagged lark]

No

Plz guide me

[onyx cairn]

Check #news @hollow garnet

[leaden wren]

@feral knoll When purchasing in game uc ,am getting a message that uhr uc is deducted due to unofficial purchase in past. I purchased uc from official site (midas buy ) always. Please help.

[storm flume]

You can contact the customer service via the game settings, @leaden wren. Refer to subpoint 5.3 in #faq for further instructions.

Please refer to subpoint 2.8 in #faq for further information, @jagged lark. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[drifting jackal]

Hi my voicechat doesn't works

[storm flume]

The voice chat will be functionable again soon, @drifting jackal. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[drifting jackal]

Where should I post this video

[feral knoll]

@drifting jackal #old

[drifting jackal]

Thanks

[leaden wren]

I used the customer service but still no response. They already deducted 300 uc of mine. Please help.

[spring zephyr]

@leaden wren Wait for there response, it can take some time.

[signal sapphire]

Hi!
I've been suffering from UC deduction for one month now and the last purchase I did was 100$ but it had been detected at once
Please, I talked to costumers service and this screenshot shows the reply.
Please I need a solution to this issue, I've been playing this game almost two years now and i always used my credit card to purchase from apple store.

[feral knoll]

@signal sapphire your purchased from unofficial source before.

[winter crown]

Check this kind of hack guys stoping server and killing all whos in the airplane

[signal sapphire]

No, I did purchase direct from apple store and I have all screenshots from my apple store purchase and my credit card

[polar marsh]

@winter crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal sapphire]

And my Bank account

[night cloak]

@signal sapphire you got the answer from customer service, and we Discord staff's can't help you with the purchase issues

[signal sapphire]

@night cloak so what can I do now?

[polar marsh]

@mint bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

All future purchases will be deducted until the UC amount purchased illegally is covered.@signal sapphire

[arctic glen]

Plz i want to unlink Facebook

[night cloak]

That's a visual glitch and unlinking feature is disabled atm@arctic glen

[spring zephyr]

@arctic glen It's just a vidual glitch, you can't link 3 social media account.
Report it in #old, no need to worry.

[night cloak]

Try doing a Routine Repair

[arctic glen]

Sorry for Inconvenience 😪

[signal sapphire]

@night cloak
Ok, so they gonna deduct all future UC until the PubgMobile stop deduction!
Note: I never ever did unofficial purchase and I can give you screenshots from my bank account and here a screenshot from my apple purchase. I purchased directly from PUBG purchase.
Thank you discord staff and I'm here hopefully you can do something and fix it please

[night cloak]

As I previously said we can't help you with the issues that are related to Purchases try contacting in-game customer service again

[inner relic]

Help me

Please reply

[signal sapphire]

@night cloak ok, thank you so much but I expected more help.
I'll try to contact them again and again and will see!

[inner relic]

Help me

@night cloak help me

[glacial marten]

Plz help me to recover my pubg account...i didn't voilate any rule and i am a legit player...i always follow the rule of fairness in the game plz help me

Thank you

Pubg id-5322981385

Pubg nickname- TCn・POSEIDON

[night cloak]

try using a different mail @inner relic

[polar marsh]

@glacial marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner relic]

@night cloak can i buy prime membership after my old account membership end

Old pubg account

[storm willow]

I dont see any issue @inner relic in that. You can buy prime after previous subs expire or continue to stay subscribed

[inner relic]

@storm willow thank u

[random burrow]

I want to unlink my fb

Option is not there

Why so ?

[plain wyvern]

How can I Report YT channel...... He is showing how to hack PubgM

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @plain wyvern:

:white_small_square: http://bit.ly/37Lgfbm

[spring zephyr]

@random burrow Why do you want to unlink it?
The unlinking option is disabled right now.

[random burrow]

@spring zephyr its urgent why it is disabled

Please enable it

[spring zephyr]

@random burrow Why do you want to unlink it?

[random burrow]

I want to connect it to another

Fb account

[spring zephyr]

@random burrow You will have to wait until the unlinking option comes back.

[random burrow]

How much time ??

[night cloak]

No information about that

[random burrow]

Why it has gone ??

Any reason ??

[night cloak]

To optimise the feature

[random burrow]

Okay !

Thnx

[dusty rover]

@spring zephyr when is it come

[spring zephyr]

@dusty rover Which feature?

[dusty rover]

Unlink option

[spring zephyr]

No information about that

[night cloak]

🤔 Hmm just one question

Will 19.0 be optimized or it will remain same as 17.0...

[crisp turret]

@night cloak hey , we will have complete patch note soon . Keep your eyes in #news

[night cloak]

Ik that sis 🤔 I am asking about optimization not patch notes

[upper anvil]

This is unbelievable! For the third time I enter the match and cannot enter, and I restart all of the teammates, but to no avail, and this made me lose evaluation points, I lost the killing rating, and now I entered the points challenge and I could not enter, and this led to my loss of challenge points and entry currency, and now I only want compensation that suits my bad spirits due to these actions.

[night cloak]

i have a question about zombies, will you ever put back Until dawn or Alive at dawn mode in game?

[inner kayak]

What's up with this season having so many hackers ;-;
Ppl suck so bad at the game, using hacks it the only way they can get a win. Really sad, slowly dimension game. Something needs to be done.

[storm flume]

Hello, @inner kayak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@night cloak No info about that, but if you want it back then please do post it in #old.

[night cloak]

Kk tnx

[noble totem]

Bhai pmco fall split 2020 ma bhai registration ma changes la skte ha????

Can i cHange the rosters????

@spring zephyr

[craggy blade]

@noble totem English and use #pmco

[polar marsh]

@inner kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left lily]

this is pro player no hack

[spring zephyr]

@left lily What's the issue?

[inner kayak]

I just want to clarify something so by me try to inform ppl about what's going out in the community your threatening to kick me from the discord?

[night cloak]

Hello, someone stole my account and he is logged in via Facebook, I returned the facebook and changed password but the hacker still can log in while I'm playing, what I can do?

[inner kayak]

Try to link you pubg account to another platform

[polar marsh]

@left lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

He dont have any logging way but the problem is hes already in the lobby so even if I join the account, pubg sends him to login page and when he click " facebook " he join the account

[whole isle]

Hey i wanna ask about weapon master tag like if I kill bot whet any of those smg or car or other stuff it will count or not?

[elfin loom]

Yes it will count

[whole isle]

And I have to win match?

[elfin loom]

Bot is like a player but controlled by AI

nope no need to win the match

[craggy blade]

@whole isle No. Winning match is not compulsory.

[elfin loom]

Just kill the enemy by the way it requires. by assault rifle etc

I am so lazy doing the glorious moments achievements XD

they seem easy but ehhh...

[night cloak]

@spring zephyr that guy UAE900 is definitely a cheater :)

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin loom]

Is anyone familiar with SCARL-L with explosive bullets cheats? I saw it like 2 times

I got 1 headshotted

full health + level 2 helmet

the guy also blew up a car in a less than the mag

my screen did shake after getting hit by the bullets cheat he have

I reported him and still no ban

[craggy blade]

@elfin loom It may take some time.

[elfin loom]

hmm.. I guess lol

yesterday someone killed 3 people far away with groza without scoping

like 200 meters away bruh

full auto

the squad died

[junior lagoon]

i can't not play arena training

why?

[craggy blade]

@junior lagoon Is it taking too long in match making??

[desert marten]

Why did players abandon Golf Duty In the Playstation?
Because it became full of hackers
It seems to me that this will be repeated with your game
🤓

[elfin loom]

yeah it is a known bug. Will get fixed in 0.19 I guess

as the mods said.

[strong quiver]

Hello my friends, I need a employee working for BUPG company

[elfin loom]

I wonder if they still accept appeals for working at PUBG Mobile. They probably would because there are tons of cheaters out there

[night cloak]

Someone reply me please

[feral knoll]

@desert marten sad

[desert marten]

🤓

[feral knoll]

@strong quiver no employees here.

[autumn rapids]

Hello guys can i speak to employee

[feral knoll]

no employees here.

[inner kayak]

@night cloak after changing your password on facebook they shouldn't have access to you account but if you still having trouble getting on your pubg account try a more complex password. Other than that theres a way to link you account to your email but you have to be on pubg account to do so.

[polar marsh]

@strong quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@inner kayak I'm in my pubg account but the new email link keeps giving me fail.

[elfin loom]

if you ever maybe request appeal to pubg mobile for being moderator to monitor people, where to ask or send?

[polar marsh]

@autumn rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner kayak]

@desert marten it's just sad to see how much it's been blown out of proportion with all the hackers. Back on BO2 was different bc the game was so old no one care about it. When ppl tant newer games it's just sad.

[night cloak]

Any admin here can help me?

[craggy blade]

@elfin loom you may read #faq 6.3

[elfin loom]

Ah, ok thanks.

[craggy blade]

Welcome :)

[feral knoll]

@night cloak is the facebook only login method?

[night cloak]

Yes

[velvet vault]

My game shows unable to connect to server while on WiFi. But WiFi has internet access. Game won't open

[feral knoll]

are you sure he didn’t linked his social or email ?

[obsidian dove]

how do i grant wifi access
my game crashed and now it doesn't start
please help

[inner kayak]

@night cloak I dont think so sadly... you have to make sure it's the correct email and password or it'll take another 15mins or so to try again. I think they send you some verification code too once you get everything right

[velvet vault]

Error code 154140716

Same with me @obsidian dove

[night cloak]

No nothing connected , my problem is, when someone is already in pubg account, even if I returned the access method , the hacker still in the lobby , he gets " someone has logged " but if he clicks facebook again he join the pubg account, but he doesn't have the Facebook password or any other access methods

[craggy blade]

#faq 4.5

[obsidian dove]

@lime juniper help! too many ppl facing issues while on wifi

[feral knoll]

@obsidian dove did you tried another network ?

[night cloak]

Guys I can access my pubg account but the problem is the stealer still in my pubg account lobby.

[feral knoll]

@night cloak change facebook password.

[night cloak]

I did

[velvet vault]

I switched to another WiFi still not working and my DNS is set to Google DNS already

[obsidian dove]

@feral knoll yes on mobile data it works
but high ping at night bcos of too much traffic here

[craggy blade]

If it works on mobile data then there's nothing wrong with the game I think.

[obsidian dove]

but i have 20ms lock wifi

20 uplink and downlink

it's working fine

[craggy blade]

@obsidian dove you have Android?

[obsidian dove]

yes

[night cloak]

Is there a way to log out my pubg account from all devices?

[feral knoll]

@night cloak no.

@obsidian dove There may be a problem with your router or ISP

[crisp turret]

@night cloak if you change the password or log-out the linked channel from everywhere then it's will logout the pubg Account too for all devices.

[feral knoll]

@runic thicket please state your issue in english.

[obsidian dove]

like how! i can upload photos but can't launch game!

btw it's fixed now
cleared game cache and now it's running

no it's not
just got kicked again

same msg

[night cloak]

I changed the Facebook password, but the hacker still logged in. So I want a way to make him log out , even tho he doesn't have any login method

[feral knoll]

@night cloak you can’t do that Unfortunately.

[unreal vigil]

I have been trying sharpshooter and it is the third time that this happened. I have matched all the criterias but still I didn't get any title. They just don't want me to have this "TITLE"
Character ID: 561154378

[night cloak]

:(

[feral knoll]

@unreal vigil kills must be in a row. 3 bullets 3 kills.

[unreal vigil]

Yes it was in a row I didn't shoot any bullet in between even with any other weapon

[polar marsh]

@ashen seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk tulip]

And the distance was above 50m

[unreal vigil]

Yes around 60m and the last one was more than 100m

This is the third time this happened

[dusk tulip]

Ok did u checked 3rd time how many m

Because u have 2 shots in 30-120 m

[night cloak]

Sometimes change the server @unreal vigil

[unreal vigil]

Because u have 2 shots in 30-120 m
@dusk tulip yeah i checked after killing them it was definitely more then 50m

Sometimes change the server @unreal vigil
@night cloak well i have to be platinum 5 or above and only in asia I am above that

[craggy blade]

@unreal vigil You need to do it in solo and you need to be platinum V or above

[unreal vigil]

Yes platinum 3 solo asia

[night cloak]

Its happening with all my missions sometimes I have to kill 20 player for an RP mission, then I finish the game and it is still 0/20 , idk if u understand me @unreal vigil

[unreal vigil]

Something like this happened with me once but with me its THIRD time

[dusk tulip]

🤣sorry for that

[craggy blade]

@unreal vigil If it's a bug You may report in #old with the screenshot and information.

[unreal vigil]

Ok

[drowsy lotus]

I take more time for a tdm

[thorny pumice]

@sand path @short eagle pleas , do you have any idea about that ? I can’t open my game ????

[night cloak]

It will be fixing in the next update@thorny pumice

Try a different network, if you're using WiFi then use mobile data or vice-versa @drowsy lotus

[drowsy lotus]

Dude that's not my ping my ping is 36 only

[thorny pumice]

@night cloak When will the new update come ???

[storm flume]

We currently do not have a specific release date for the upcoming update, @thorny pumice. Once we do, we will publish further information in #news.

[night cloak]

.

[prime cradle]

So basically my account is been hacked and been used by some random guy who’s been constantly saying ill ban your account if you try accessing the account so basically since i tried login in today that guy has put some hacks and used the account which made my account go ban for a day today and then my Facebook is linked with the account and since he logged in he’s linked his twitter to access my account so how do I recover my account from all of this and he might make my account go ban for years or permanently by using hacks so i really need help in this please if someone is reading this and who could help me in this please revert back and it do be really halpful if you sort a help me in way my character id is 5138004449 and he’s renamed my account from Sugardaaaady to itsmealpha currently.Please revert back if you’all can help me in a way it do be grateful.Thankyou

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @prime cradle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pure forum]

I have a question . Is it prohibited to use programs to increase the frame rate?

[night cloak]

Yes, @pure forum.

[storm flume]

Use of unauthorized third-party software or methods, @pure forum, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[pure forum]

But how will I make the game faster because my mobile is old

[prime cradle]

Been through all the resources which can probably help me in a way but pubg customer service doesnt seem really helpful they need my accounts payment slips and the accurate day i registered on pubg mobile which I probably dont know accurately but i do remember me started playing since season 2

[night cloak]

Play in a new device, @pure forum.

@prime cradle, they will try to help you out as soon as possible.
It is because they get a lot of reports in a day and need time to process them.
You have to wait.

[glossy sable]

No, @pure forum.

[prime cradle]

@night cloak my account is already been banned for a day and seems worrying like what if they ban me permanently how do i deal with this ban right now?

[night cloak]

Follow #faq 2.5 @prime cradle

[obsidian swift]

I need someone from PUBG Mobile support help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian swift. Remember to read through #faq before asking questions in the support channels.

[pure forum]

Is it possible to transfer the account from the Vietnamese version to the global version

[glossy sable]

No.

Uninstall the GFX apps and reinstall the game, @prime cradle.

[pure forum]

Thank you all for your understanding

[prime cradle]

I havent yet used any third party apps because I already play on iphone xr the hacker is probably using all of it

[glossy sable]

You are welcome, @pure forum.

Oh, that's different, then, @prime cradle.

Please contact Facebook's Customer Service.

https://m.facebook.com/help/

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @shy fog. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[shy fog]

What 🤕

[pure forum]

I have a question . I wrote the company 50 days ago and until now no one has answered me. What should I do?

[glossy sable]

About what, @pure forum?

[polar marsh]

@pure forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cloud sail]

@glossy sable i think he saying about the online competition

The pmpl one

I think

[glossy sable]

No, it was not.

:)

[hearty mortar]

I want to unlink my pubg account from twitter as it has been hacked.

Kindly help me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hearty mortar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hearty mortar]

Already did that. Got no response and then i came here.

[elfin canopy]

It may take up to 90 days.

[hearty mortar]

So for 90 days that bloody hacker will have access to my account? Like are you kidding me?

[sand path]

It's usually quick @hearty mortar, can you post a screenshot of the last reply from C.S

[hearty mortar]

Sure.

[sand path]

If you have answered their questions as accurately as possible, the quicker it gets done

[sand path]

Did you provide those?

[hearty mortar]

Yes i did.

[sand path]

Ahh.....no, you had to answer them in 1 message.

[hearty mortar]

Okay.

[sand path]

And be as accurate as possible with the dates.

[hearty mortar]

How to know the registration date tho?

Its been 2 years aprrox

[sand path]

What are the accounts connected?

[hearty mortar]

Facebook and twitter

Gmail is linked also.

And i have acess to facebook and gmail only

[sand path]

Go to Facebook settings, find pubgm there. The linking date should be there.

[hearty mortar]

Naa its not correct there

[sand path]

Make sure not to press anything in the pubgm section

When did you link it?

[hearty mortar]

Long time a ago but somehow the dates changed

2 years approx

[sand path]

It's fine. If the date is from 2 years ago.

[hearty mortar]

But i dont knw exact. Should i mention 2 years approx?

[storm willow]

@hearty mortar do you remember on which social account you created it?

[hearty mortar]

I hope it gets resolved soon because i am getting that logged in from another account messege everytime i open the game

Facebook

It is linked with my number and gmail too

But now that my twitter is hacked . Someone else is always on my account

[storm willow]

Then login to Facebook go to settings and find app with facebook access and find pubg @hearty mortar

Compare that date with your first season you can find the exact month and date

[cerulean fog]

Why I can’t queue in team death match Tpp ?

[real totem]

Ok so that is not a hack right??
He freeze all the server and killed all the players and he looking for the bots to finish the game

[hearty mortar]

@storm willow that date is like 5 days ago i dont know why. I started playing pubg from season 2

[storm willow]

@real totem can you type the char ID here

@hearty mortar send screenshots here

[hearty mortar]

Sure

[real totem]

@real totem can you type the char ID here
@storm willow UAE900
YOU can find hem

[storm willow]

@real totem no special characters ?

[real totem]

What's the deal with the hackers and the game pubg is the only game full of hackers

[hearty mortar]

I'll send them in the morning i am tired af now. Have sent around 10 tickets to pubg about this tho

[real totem]

@real totem no special characters ?
@storm willow i don't know but the tier and the season 11 conquer is good for finding hem

Him*

[rain raptor]

I was playing indian bonus challenge today some xray vision hacker killed me i reported him nothing happened

Actually no action is taken against hackers

I reported so many in past

[storm flume]

Hello, @rain raptor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[real totem]

And I have a friend who got a 10 year ban and he didn't play with hack and he have a Facebook page for streaming you can see that he's not a hack but he got a ban just because a random hacker come to the time with hem

To the team*

[pearl wagon]

I don't see the new unlink feature, what should I do?

[night cloak]

He can contact the customer service for that @real totem

The unlinking feature is disabled atm@pearl wagon

[pearl wagon]

@night cloak I have another account with this feature

[night cloak]

That might be a visual glitch

[pearl wagon]

@night cloak So will it be returned?

[hearty mortar]

@storm flume is it correct now?

[night cloak]

Yep, after it is optimised @pearl wagon

@hearty mortar what's the issue

[hearty mortar]

Twitter account hacked and unable to unlink it from pubg.

[night cloak]

Refer #faq 2.5 which had an image linked with it

[hearty mortar]

And now somone is playing pubg on my account and they are kicking me out.

Already reffered

But the ingame c s is not rellying to my messege now.

I feel like my whole two years have gone to waste

Feeling depressed now.

[night cloak]

Yep that's it

[hearty mortar]

So you meant nothing can be done now?

[night cloak]

They'll contact you after providing the information's

[round sable]

Hello , my pubg account is linked with facebook / twitter and my hotmail but someone hacked my facebook account and he changed all the information and i’m afraid if he discovered that i’m using with my pubg account , i need your help as soon as possible

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @round sable. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[round sable]

No it’s not so why the hell a bot is replaying me instead of someone else who could fix my problem?

Hellooooooo

Is anyone here for godsake??

[night cloak]

Follow that bot message

[glass carbon]

The game was stopped by a hacker that resulted in a decrease in points. I want my right and I want the points that I took, I will wipe the game forever.

[storm flume]

Please refer to subpoint #4.10 in #faq for further information, @glass carbon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[glass carbon]

Iam tired

[night cloak]

The point system works only when you report the user and has been banned

[glass carbon]

I need to take my right @night cloak

[cerulean fog]

Why I can’t queue in team death match Tpp ?

[glass carbon]

I need to take my right @storm flume

The game was stopped by a hacker that resulted in a decrease in points. I want my right and I want the points that I took, I will wipe the game forever. My id on game 5384580426

[night cloak]

Already answered to your query

@cerulean fog try using a different network

[formal dove]

@night cloak can I download the maps/resources outside the game?

[storm flume]

Please refer to subpoint #4.12 in #faq for further information, @formal dove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[formal dove]

the game won't allow me to download them inside the client. '' download error logout or repair the client ''

[glass carbon]

@night cloak Please wait iam send video

[night cloak]

@formal dove did you try doing a routine repair also check if the internet connection is stable

[formal dove]

I tried everything

[tranquil viper]

The point system works only when you report the user and has been banned
@night cloak well, you do know that Tencent's anti ban system is very bad.

@night cloak it barely detects any cheaters.

[night cloak]

You can give a feedback in #old

@formal dove try doing the #faq 4.12

[tranquil viper]

I have to report them on social media to get them banned. While the in-game detection system says user marked as Suspicious. It's a joke.

[formal dove]

@night cloak any resources files available also?

[glass carbon]

Heeeeelllpe

Please

[elfin canopy]

What's the issue,@glass carbon?

[glass carbon]

The game was stopped by a hacker that resulted in a decrease in points. I want my right and I want the points that I took, I will wipe the game forever.

[elfin canopy]

@formal dove Did you installed it from playstore?

[night cloak]

Does mythic effect of conqueror expires in one season?

[elfin canopy]

@glass carbon It looks like your internet connection is/was unstable.

[glass carbon]

Nooo. This with hacker

[elfin canopy]

I don't think it was.

[formal dove]

@elfin canopy yes

[glass carbon]

Ok. Iam sent video

[night cloak]

Does mythic effect of conqueror expires in one season?
@night cloak

Blind?

[elfin canopy]

Could you try, clearing PUBGM cache and perform routine repair and initialization, @formal dove?

@night cloak Could you wait?

[night cloak]

Ok Boomer

[formal dove]

I did all of that

even reinstalling

7 times

[hearty mortar]

@elfin canopy pls tell me what i can do beside faq 2.5 to reach tencent about my hacked social media twitter account. I want it to get resolve asap and tencent isnt giving any responce ingame

[elfin canopy]

@formal dove then follow the #faq as Rock suggested.

[glass carbon]

Hacker controll in system

[formal dove]

did you read my message before you replied to me? @elfin canopy

[glass carbon]

Iam lost point

The game was stopped by a hacker that resulted in a decrease in points. I want my right and I want the points that I took, I will wipe the game forever.

[formal dove]

why do I feel like we're not on the same page right now

[haughty cypress]

well like, at what point does it prove its a hacker tho?@glass carbon

could be a bug

[elfin canopy]

Does mythic effect of conqueror expires in one season?
Yes,@night cloak.

[glass carbon]

Ia neeed my points

[hearty mortar]

@mavmav pls tell me what i can do beside faq 2.5 to reach tencent about my hacked social media twitter account. I want it to get resolve asap and tencent isnt giving any responce ingame

[elfin canopy]

It is not possible, however feel free to contact customer service in-game,@glass carbon.

@hearty mortar No, there is nothing else you or I can do about it. Please wait for their response.

[glass carbon]

@elfin canopy please Iam tired 😓

[hearty mortar]

Why is it so difficult for a huge company like tencent to unlink a social media account at first place? -.-

[storm flume]

You can contact the customer service via the game settings, @glass carbon. Refer to subpoint 5.3 in #faq for further instructions.

[glass carbon]

@elfin canopy This hacker has complete server control

[hexed jasper]

@elfin canopy its a new hack using vpn with some attack mode he the hacker can stop and disconnect everyone in the plane as fa as i know and sow from various vids

[hearty mortar]

I saw some video in which you can unlink the social account in version0.18 . Should i delete the game and install v.018 from third party and then unlink? Will that work? @elfin canopy

[magic lantern]

My Friend Didn't Got Both Purchase Bonus Rewards After Purchasing More Than 120 Uc

[glass carbon]

@hexed jasper Yeessssss

[elfin canopy]

Well, your account is your responsibility, @hearty mortar. Please wait for their response.

@glass carbon and @hexed jasper the team is aware of the it and are working on it, hopefully it will be patched soon.

@magic lantern you mean the cap and outfit?

[magic lantern]

Yes

[formal dove]

the map files in faq is outdated

0.17

[magic lantern]

@elfin canopy Yes

[formal dove]

🤦🏻‍♂️

[elfin canopy]

@formal dove Try downloading it from the website.

[hearty mortar]

@mavmav if i stay logged into my account from gmail .Will that prevent hacker to login from twitter?

[magic lantern]

@elfin canopy He Didn't Got OUTFIT After Purchasing Uc from Midas Buy

@elfin canopy please help

[formal dove]

@elfin canopy what's the link

[hexed jasper]

@elfin canopy thats good but why they are strict for the point things at least they can compensate us from the lost points cause of hacks

[glass carbon]

@elfin canopy The support team is working on the problem. I still need to take my right that I lost

[magic lantern]

@elfin canopy please help

[elfin canopy]

@hexed jasper please post about your suggestion in #old.

@glass carbon I cannot help you with it.

[magic lantern]

@elfin canopy please help

[elfin canopy]

@magic lantern post about it in #old along with screenshot, also contact in-game customer service.

[hearty mortar]

@elfin canopy v if i stay logged into my account from gmail .Will that prevent hacker to login from twitter?

[soft musk]

Bro @elfin canopy I Didn't Got Both Purchase Bonus Rewards After Purchasing More Than 120 Uc

[elfin canopy]

If the account is logged in via twitter you will be logged out, you'll have to login again in order to log out the hacker, @hearty mortar.

[magic lantern]

@elfin canopy we contacted In-game customer service

[elfin canopy]

@soft musk post about it in #old along with the screenshot, also contact in-game customer service.

[hearty mortar]

@elfin canopy thanks man. Much appreciated. I hope tencent replies me soon. Night and take care 💜

[elfin canopy]

You, too!

[gloomy vortex]

Is any body can help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gloomy vortex. Remember to read through #faq before asking questions in the support channels.

[magic lantern]

we contacted In-game customer service
They Didn't Gave Reply

@elfin canopy

[glass carbon]

This hacker killed me please. I neeeeed points

[gloomy vortex]

I send a request for the guest account and no body helps me and the support inside the game didnt say to ne any thing

Hello help

[elfin canopy]

@magic lantern could you read the other part of my answer?

[magic lantern]

@elfin canopy I Have Sent Screenshot in #old

[haughty cypress]

@gloomy vortex your guest account vanished 2 weeks ago, and it vanished again?

[elfin canopy]

I apologize for getting back late,@formal dove.

https://www.pubgmobile.com/en-US/m/

[gloomy vortex]

They @haughty cypress didn’t return it to me from two weeks nothing from the support

[magic lantern]

@elfin canopy I have Contacted In-game Customer Care Already Before Complaining here

[elfin canopy]

The wait patiently,@magic lantern.

[magic lantern]

@elfin canopy ok...

[elfin canopy]

@gloomy vortex what's your issue?

[magic lantern]

@elfin canopy should I send My Id

[gloomy vortex]

@elfin canopy I send a request for the guest account and no body helps me and the support inside the game didnt say to ne any thing from rwo weeks

[elfin canopy]

You can edit your feedback and provide it,@magic lantern.

[magic lantern]

@elfin canopy if I edit Screenshot Will Disappear

[elfin canopy]

No, it won't,@magic lantern

You lost you guest account,@gloomy vortex?

[gloomy vortex]

Yes it vanished

[night cloak]

We can't help you if you don't have a login method to that account @gloomy vortex

[magic lantern]

No, it won't,@magic lantern
@elfin canopy Done Bro

[elfin canopy]

Alright.

[polar marsh]

@olive pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gloomy vortex]

@night cloak i have all the evidence that the account is to me theUC information the sensivity masseges in email the account is for me

[formal dove]

will I get banned if I just download the game and the resources on another device and transfer the resources to this one?

[night cloak]

@gloomy vortex All you can do is to create a new in-game account and link it with a social media account so that you won't lose it next time.

[gloomy vortex]

Like this the account vanished simply and no body can help me

[night cloak]

I'll suggest you to try downloading the apk from pubgmobile.com @formal dove

Unfortunate we can't @gloomy vortex

[formal dove]

it's the same thing with the apk

[storm flume]

Please refer to subpoint 2.1 in #faq for further information, @gloomy vortex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[formal dove]

I've downloaded it twice

[gloomy vortex]

and who can the account is for me a2years i play pubg like this it vanish

[formal dove]

idk what happened but ever since my mic stopped working ingame 3 days ago Ive been unable to download anything ingame lol

[gloomy vortex]

Why it vanish

[elfin canopy]

Did you downloaded it from some other app store first,@formal dove?

(Like Samsung app store, Vivo app store etc)

Please refer to subpoint 2.1 of #faq, @gloomy vortex.

[gloomy vortex]

I have many skins i bough UC in my country its very expensive

@elfin canopy i didn’t understand

[formal dove]

Did you downloaded it from some other app store first,@formal dove?

(Like Samsung app store, Vivo app store etc)
@elfin canopy no

[lime delta]

Hi

[gloomy vortex]

I want my account

[elfin canopy]

What device are you using,@formal dove?

Hello,@lime delta! How may I help you?

[night cloak]

@gloomy vortex you can't have it if you haven't linked with a social media account. Avoid repeating the issue in here as you have been answered multiple times.

[formal dove]

@elfin canopy Huawei p40

[gloomy vortex]

I saw in YouTube they return it and i did like them do

[elfin canopy]

How long you've been facing this issue,@formal dove?

[formal dove]

since the mic issues occurred, like 3 days ago

[night cloak]

@gloomy vortex there are no such things

[gloomy vortex]

Are you an pubg officer the other officers say another thing

[night cloak]

I'm just a volunteer in this server

[gloomy vortex]

Thank you and I’ll return thousand time until you will return it

Thank rock

❤️

[sharp onyx]

I saw in YouTube they return it and i did like them do
@gloomy vortex
Can you please provide relevant sources for this?

[night cloak]

I'm afraid about that, you're welcome 😊

[gloomy vortex]

@sharp onyx im not an english I’m arabican can you talk in a simple language please

[elfin canopy]

@formal dove, settings > PUBGM > clear data.

Also check if you've restricted the WiFi or cellular data usage for the app.

And the storage permission for the app.

[formal dove]

gonna just transfer the original game files from another device to this one

thanks for the help tho

[elfin canopy]

;-;

[summer cedar]

Hello

When will the disconnect come?



[tiny crag]

Здравствуйте Почему меня просто так забанил

[summer cedar]

Hey

[night cloak]

@tiny crag use English

[summer cedar]

When will the disconnect come?



[night cloak]

What you mean by disconnect

[summer cedar]

What you mean by disconnect
@night cloak When will the disconnect come?



[tiny crag]

Why I was just blocked

[mint rivet]

And they deleted my comment

[tiny crag]

No hakin

[mint rivet]

@wet wind absolutely ,hack are every were

[summer cedar]

When will the disconnect come?



When will the disconnect come?



[night cloak]

If you meant about unlinking we don't have information about that@summer cedar

[storm flume]

Hello, @wet wind!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@wet wind @mint rivet use a discussion channel for conversations

[mint rivet]

Reporting won't help us because the cheater won't get touch

Where is this channel

[night cloak]

#chat

It will take time due to the number of reports

[distant junco]

Please help meee

I charged uc then it dispers

[willow oxide]

There is no solution from the beginning of the season13

[storm flume]

You can contact the customer service via the game settings, @willow oxide. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@dawn rampart apps which are downloaded from PlayStore so called GFX will lead to ban and the apps that are pre-installed in your device won't

[willow oxide]

@storm flume 🌹

[night cloak]

I lost my rank I was crown 1 but the game didn't load I waited over 1h and it said u have been killed and lost 42 points

<@&481161015728406538> ^

[drowsy arrow]

How do you Unban an account which has been falsely banned

Like one of my classmates had his account falsely banned

So what is the process to get it unbanned

[sharp onyx]

Click on "file-claim" button and proceed from there @drowsy arrow

[drowsy arrow]

Thanks I will let him know that👍

[night cloak]

I need my points back

I lost my rank I was crown 1 but the game didn't load I waited over 1h and it said u have been killed and lost 42 points

[drowsy arrow]

He is a pro player.... surprised system does false detections

[night cloak]

<@&481161015728406538> ^

No moderator is on this is so bad

A game like this would a have a 24 hr support

[sharp onyx]

@night cloak it does have 24 hour support, in game. The staff here is voluntary and helps in their free time. Dont mass mention the moderators for your personal issues. Its only meant for emergencies

[night cloak]

Ok but I lost alot of points

Bc of stupid loading thing

@night cloak it does have 24 hour support, in game. The staff here is voluntary and helps in their free time. Dont mass mention the moderators for your personal issues. Its only meant for emergencies
U mean it's just a bot support

[drowsy arrow]

You can't do much here bud.... like it must be your phones or connectivity issue..... people do lose points cos of things like this..... the mods here help using their free time

[night cloak]

No my phone is iphone 11 pro and network so good

[undone sable]

Can someone guide me to the official page on reporting an enemy and the consequences?

[night cloak]

Here.

[sharp onyx]

@undone sable you can report cheaters through here
http://cheater-report.pubgm.cc

[undone sable]

Thanks I do use that. The reason I ask is when I report teaming up I see the same people back I'm a few days?

[sharp onyx]

Unfortunately the only method to report teamers currently is in game

[undone sable]

Just want to know how long or how many repeats for it to be permanent?

Yea I do that in game.

[sharp onyx]

I am not sure about the number of days or reports, but the offenders will get punished soon

[undone sable]

Ok Great. So there isn't any official numbers?

[sharp onyx]

Not public, no

[real totem]

Can anyone help me??

[sharp onyx]

@real totem please state your issue

[real totem]

I have a friend that got ban for no reason

[marble sedge]

Hello, I am the owner of the account QusayRio ID 5206022496 Emily [e-mail] I have been exposed to an item and I did not violate the rules of the game and they wish to follow up my request to dismantle the bank and Hsa from your kindness and from our safety return the account and I am a player from Sizun 3

[halcyon gull]

Can i talk here with the dev?

[mint sable]

ID
5157607164

Sangortaken

ID
5143239734

TM๛O͜͡MAR these accounts are hackers

[sharp onyx]

@real totem ask your friend to click oj "file claim" button and proceed from there

[marble sedge]

Hi Dave

[mint sable]

please, ban them

ID
5157607164

Sangortaken

ID
5143239734

TM๛O͜͡MAR these accounts are hackers
@mint sable

[sharp onyx]

@halcyon gull if you have a suggestion, you can put it in #old

@mint sable you can report cheaters in game or through this link
http://cheater-report.pubgm.cc

@marble sedge Did you click on a link to get free item?

[marble sedge]

yes

Hello, I am the owner of the account QusayRio ID 5206022496 Emily [e-mail] I have been exposed to an item and I did not violate the rules of the game and they wish to follow up my request to dismantle the bank and Hsa from your kindness and from our safety return the account and I am a player from Sizun 3

[sharp onyx]

@marble sedge well, you shouldnt have. Keeping your account safe is your own responsibility. Contact in game customer support

[mint sable]

@mint sable you can report cheaters in game or through this link
http://cheater-report.pubgm.cc
@sharp onyx ok , thanks bro

[marble sedge]

Why is it up to me because I have not used any programs or something similar

[sharp onyx]

You clicked on a scammy link and willingly risked your account.
Anyways, contacting in game customer service is the only way left for you now

[marble sedge]

Do you offer a solution to the problems of the accounts that were hacked, I am my account, someone broke it and the account is still in my name and the mail registered with me. I have not yet managed to restore it, and now I still have my buggy account with the hacker. I want to restore it please

hallo @sharp onyx

[sharp onyx]

@marble sedge as I said before, contact in game customer support. Also contact support of the social media you think is hacked

[marble sedge]

I contacted them and did not wait for a response yet. My Facebook account has been disabled due to the hacker and he is now using my account on bage

pabg

[sharp onyx]

Please wait for their response. It might take a few days.

[marble sedge]

account pabg id 5311780020

[sharp onyx]

@marble sedge please stop spamming your account id. Its not gonna help

[night cloak]

I have a problem buying uc in-game, and when I make a payment for uc is a Premium box, I get a message saying this: error when paying with tokens, and after a while they remove all uc from the account and leave it at 0, and I've been doing that for a long time and nothing to solve, I feel cheated! I only pay to lose the money, I need urgent help before making another payment, I already wrote to you in-game and the answer is as if everything is fine.

[sharp onyx]

@night cloak what method do you use for payment?

[hearty mortar]

Can you guys please help me@sharp onyx

My twitter got hacked . I followed faq 2.5 but got no response from tencent

[night cloak]

@sharp onyx I mostly play on iPad but I also play on Android I pay mostly with Play Store

[hearty mortar]

And now hacker is kicking me out of my account again and again

[sharp onyx]

@hearty mortar unlinking feature is currently unavailable. Please contact twitter support to recover account, and pubgm in game support to notify them of the breach

[rustic bough]

hi friends, can anyone help me?

[coral gulch]

friends, pmco, when I register, I press submit, nothing happens, what should I do

[sharp onyx]

@night cloak do you have a screenshot of the error?
Please hide personal details, if any

[hearty mortar]

Cant recover twitter since he changed email and username @sharp onyx

[sharp onyx]

@coral gulch please ask in #pmco

[hearty mortar]

I have invested alot in the account and tencent is just leaving me stranded.

I have bought rp from season 4 to 13 now

Have like 7 upgradebles skin? And this is whay you guys treat ?

[marble sedge]

@sharp onyx بتعرف انك ابن شرموطه

[storm flume]

Please do not use any other language aside from English in this channel, @marble sedge. Refer to #613267301243944960 for language channels.

[sharp onyx]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised
@hearty mortar

[marble sedge]

@sharp onyx Do you know that you are the son of shamoutah

[hearty mortar]

@sharp onyx i did notify them. But no response so far.

Pubg was the only thing that gave me relieve from depression and now all this is making me so sad and angry

[sharp onyx]

@hearty mortar Please be patient. You will get a reply soon. Its good that you have informed them already

[hearty mortar]

How do i know thay they have read my response in the chat?

[marble sedge]

Nasabah girl forbidden company

[hearty mortar]

Do i get to know that they have read the messege or not?

[polar marsh]

@chilly tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sharp onyx

[hearty mortar]

@sharp onyx Do i get to know that they have read the messege or not?

[polar marsh]

@marble sedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sharp onyx there is an error when paying with Tokens

[sharp onyx]

@night cloak can you please translate that for me?

@hearty mortar looks like you contacted them for unlinking issue. Try to submit a new ticket for account hack

[hexed jasper]

Is that true tgat tgere is going to be a safe server temporarily to test it ?with no hacks ??

That there ××

[sharp onyx]

@hexed jasper We dont have any information regarding that

[night cloak]

@sharp onyx how do i fix that?

[hexed jasper]

@sharp onyx can u imagine its the dream of every pubgm player

[hearty mortar]

@sharp onyx i contacted them for hacking issues.

[radiant lagoon]

Hello my names Ali Oyun Hile baya cok

[hearty mortar]

@sharp onyx and gave them what the asked. But dont know weather they saw my response because its been 4 hours i didnt get any call or reply from them.

[polar marsh]

@fleet loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@hearty mortar its just been 4 hours. Please give them atleast a few days to reply.
Also, for 5th numbers, you need to send a screenshot of the first receipt, you just wrote "send"

[hearty mortar]

I wanted to wrote sent* i already sent them both first receipt and last reciept from my google pay

Wanted to write**

@sharp onyx

[limber mauve]

Hi

[night cloak]

@sharp onyx Error paying with tokens

[sharp onyx]

@night cloak Its best that you contact in game customer support so they can look into your issue

@hearty mortar please delete your screenshots. They contain private information

[night cloak]

@sharp onyx Thank you very much but they don't answer me

[civic pivot]

Anyone here?

[timid steeple]

Who want free uc

[hearty mortar]

How can i? @sharp onyx

[timid steeple]

Any one can help me to send 660 uc free

[sharp onyx]

@hearty mortar longpress right under the time stamp,and click on delete

@timid steeple not allowed here

[frigid schooner]

‏Please team pubg mobile. This player is not clean. He just shot me in my head and has a fast movement. I hope you take action to create a clean playing environment in the game.
Player name : 『3TB』
id : 5461685551

[sharp onyx]

@night cloak dont worry. You will get a reply soon

@civic pivot please state your issue

[hearty mortar]

@sharp onyx i am a streamer so pls if you can help me with a quick response?

[sharp onyx]

@frigid schooner you can report cheaters here
http://cheater-report.pubgm.cc/

[night cloak]

@sharp onyx thank you very much for your help

[sharp onyx]

@hearty mortar There is nothing that the discord staff can do about it. Only customer service in game can

[hearty mortar]

Okay @sharp onyx thanks for your time. Nightt

[glossy sable]

Language, @civic pivot.

[civic pivot]

All of them hacks

[sharp onyx]

Please report teamers in game

[glossy sable]

Report them, and please, watch your language.

[civic pivot]

Ban my account, help me getting rid of this rat supporting game

No no report is helping as u know

[glossy sable]

Well, you know how to get your account banned.

And yes, reporting does help.

[civic pivot]

Spend damn 10000 euro on this and see what u get back

No does not

Ban my account

Im totally done

[glossy sable]

Well.

[night cloak]

I can understand

[sharp onyx]

Please chat in #chat

[glossy sable]

We are not going to prevent you from leaving, you are free to go.

[civic pivot]

Try to make ur devs work as first to get rid of those rats then focus on bugs

[glossy sable]

Have a pleasant day/night ahead.

[night cloak]

Please chat in #chat
Close ur eyes.

[glossy sable]

And those are two different tasks made by two different teams.

It is like telling a taxi driver to get the bus to drive faster.

[civic pivot]

Why am i facing still every round every arab killing me from 400 metres away with one single shot

Which team are working tell me name im gonna donate i feel so poor for the team is totally blind

[night cloak]

And they are have an upgraded skins

[civic pivot]

Im only able to report 1 cheater at channel and then its gone for week. 1 cheater for 1 week

[night cloak]

I am currently have a two videos

[civic pivot]

Look at the channel name it totally doesnt do anything related with game its not support its assintence

U forward me to report them ingame. Where is the help

I have 100 videos made in 1 week come on?

[night cloak]

Nice.

[glossy sable]

You know that we are volunteers moderating this Discord server, @civic pivot.
We only provide support for client-sided technical issues.

We can not directly help with cheaters, and you can only report teamers to the in-game Customer Service.

And please do not be racist.

[civic pivot]

Then game is safe and its playbale, look at the powerbanga video, he downed the new beta map and first round he got killed in new map bcs of hacks

[glossy sable]

Your frustration is understandable, but the next message of this kind is going to be a mute. You don't want that.

[real totem]

When my friend told you that he's going make a case against pubg
Why you did delete he's massages

[polar marsh]

@left lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

Tell your friend to feel free to, @real totem.

[civic pivot]

Thats only u can do, mute, bcs this is not an support channel its assistance, i want my cash back and my account closed, how about that help?

[glossy sable]

You know you can not have that.

You live in the EU, so you can delete your account by yourself.

[real totem]

Tell your friend to feel free to, @real totem.
@glossy sable ok but why the massage deleted??
As pubg scared that people knows they sell hack???

[glossy sable]

GDPR allows that.

Those are unfounded rumors, @real totem.

[civic pivot]

Wel this service didnt tell in disclair about the cheaters, that its a cheater game and knowing that by spending money, i no where see that

[night cloak]

@glossy sable kr/jp region too ryt?

[cinder kiln]

Hello

[real totem]

Those are unfounded rumors, @real totem.
@glossy sable ok I will send you what he said to me and you translate it from Arabic

[glossy sable]

What do you mean, @night cloak?

[sharp onyx]

@night cloak yes krjp users can also request an account deletion

[night cloak]

@glossy sable ^

[glossy sable]

You are getting confused, @civic pivot.

That will not be necessary, @real totem.

[cinder kiln]

I need help can anyone helpsme ?

[civic pivot]

Im totally pissed my voluntary assistence

[real totem]

That will not be necessary, @real totem.
@glossy sable then why you don't believe me??

[glossy sable]

Now, please move to a discussion channel, @civic pivot. You are free to express your anger there. Next message here will be a mute, you don't want that, do you?

I did not say that, @real totem.

How may I help you, @cinder kiln?

[civic pivot]

Well its not a discussion if this isnt the help i dont care to spend another k euros for bringing this to law.

[real totem]

Evrey player knows that more than 70% of highest tier is a hacker

[polar marsh]

@cinder kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

I understood, @civic pivot. Now please move to a discussion channel, may you have a pleasant night ahead.

[real totem]

I did not say that, @real totem.
@glossy sable okay so my friend will his account and all that skins he had and all the money he sbend in the game

[glossy sable]

I think you are missing words in your sentence.

[real totem]

@glossy sable okay so my friend will his account and all that skins he had and all the money he sbend in the game
@real totem just deleted like he never played the game

[glossy sable]

Mm?

[civic pivot]

Oke few questions for record, Am i able to give my account back and receive my money? Second question can u show me the disclair warning me for cheaters by spending money on my property which i get warned about before paying/playing

[spice flame]

Hello

[glossy sable]

1. No, you will not be refund. If you are 100% sure you will not be using that account anymore (if you delete it, for example), you can always try to get a refund from Google Play / App Store.
2. I am not sure to understand, @civic pivot. What do you mean?

[vivid merlin]

@spice flame hello what's the issue?

[spice flame]

We want kurdistan flag, we millions users kurdsh players we used tajikistan flag

In pubg

[real totem]

Mm?
@glossy sable
I will explain
My friend got a 10 year ban because a hakcer randomly came to the team with hem from pabg server
And my friend have a page for streaming in the name طبالينو you can see that he's not a hack even

[civic pivot]

I want to see the agreement about warning me for cheaters before i go pay for uc/playing, to know and warned about the cheaters exaggerated existence in this game and agree this by playing and spending money

[real totem]

But everyone takes 1 week ban in the first time but he got 10 years??

[glossy sable]

I understand better, @real totem. But I fail to see how that is related.

[real totem]

@glossy sable > But everyone takes 1 week ban in the first time but he got 10 years??
@real totem

[glossy sable]

Unfortunately, Kurdistan is not recognized by the UN, @spice flame. But you are free to share this suggestion in #old.

Not everyone, @real totem, check your sources.

Different infractions, different punishments.

[real totem]

@glossy sable my source is the pabg ban website

[glossy sable]

That is your common sense, @civic pivot. You should have known better.

[civic pivot]

This is for record for lawyer my friend, i wanna see the agreement warning me about hacking people before making purchases spending money in this game

Im not futuristic to know whether there will be less/no/huge amount of cheaters

[real totem]

Different infractions, different punishments.
@glossy sable He wants someone to review a game from a week or a month to make sure of a game and that his files are good and that he is playing on iPad 7

[glossy sable]

Every online multiplayer game has an amount of cheaters, @civic pivot. Being in this server for that long, and having faced a few issues before already, I am pretty sure you are well aware but try to appear unaware for the record.
Besides, no one is telling you to spend money in a free-to-play mobile game. It is your own choice.