questions

[sand path]

It is being worked on for good.

[lyric garnet]

Alright appreciate that.

Please keep us updated cause it has been a on going issue and now we can't use voice chat at all.

<@&481161015728406538>

[half pawn]

Need some friend in pubg😭

[storm flume]

Use #activities to find other PUBG MOBILE players, @half pawn.

[half pawn]

@storm flume thks

[onyx cairn]

You don't need to mention any role in every message. Follow #news to stay up-to-date. @lyric garnet
And kindly wait for an answer. 🤗

[lyric garnet]

Just curious its a on going issue and messes up the comp scene in pubg mobile, what if tourneys were going on right now? @onyx cairn

[onyx cairn]

Actually there is no official tournament running.

[lyric garnet]

Lol we have tourneys in our country's??

It might no be official but we all have scrims and tourneys

But anyways my apology!

[storm willow]

@lyric garnet its your choice to choose whats important.

[lyric garnet]

As I've stated my apology...

[pure raft]

#481426158601371654 I saw a mic glitch complain discord and now I can’t find it again

[storm willow]

@lyric garnet no worries. Good luck 👍

[night cloak]

plz fix mic glitch fast

@coral shore whats the device he use

And region

[lyric garnet]

Appreciate it @storm willow

[viral ocean]

I know this is the chinese version, but how do i access this option in the global?, i think its called armory cant seem to find it anywhere

[fathom plover]

Workshop @viral ocean

[viral ocean]

Its not there

@fathom plover

[ionic lance]

In game mic and speaker is not working is this in notice?

[onyx cairn]

Check #news @ionic lance

Workshop feature will be available in near future. @viral ocean

[viral ocean]

Oh it will be back, ok

[cold sandal]

guys I used my 30 uc on supply crate by mistake I was opening it from ag currency and I pressed again my uc were used I want to buy next season as well please tell me the solution

please ping and answer

[night cloak]

5389465403 any idea why this guy don’t get bànned

[storm willow]

@cold sandal purchase 30 UC

[cold sandal]

I can't buy anymore

[spring zephyr]

@cold sandal There are no refunds, you will have to buy 30UC.

[rain raptor]

There is an voice bug in lobby we need to exit and re-enter several times

[cold sandal]

hellllll I am ded

[spring zephyr]

@rain raptor Check #news please.

[onyx cairn]

Check #news @rain raptor

Sorry, @spring zephyr 😂

[spring zephyr]

NP

[rain raptor]

@spring zephyr ooh it's pubg issue i thought it's happening with me only

[cold sandal]

is there any way to get 30 uc? please help

[spring zephyr]

@rain raptor It will get fixed soon.

[vital sluice]

You can play the bonus challenge and try to get some uc by collecting coins and redeeming it, @cold sandal.

[rain raptor]

@spring zephyr i am facing one more prblm dude my game us lagging my ping and fps are good still my game lags even i changed my graphics to lower ones

[cold sandal]

I only have 140 points I guess

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @rain raptor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cold sandal]

hell guys why there is no warning

[vital sluice]

You can sending your feedback regarding it in #old.

[rain raptor]

Have done those things mention in faq

Is there an official gfx tool by pubg which can fix my lagging issue

[storm flume]

Use of unauthorized third-party software or methods, @rain raptor, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[rain raptor]

Ok

[pure raft]

Please I want to confirm something.

[foggy niche]

I closed my pubg account and want to retrieve the game Center

[pure raft]

A guy told me the new map is coming next week with West Africa Server🔥

[foggy niche]

Plz help me 😭😭

[steep turret]

cant play tdm too long wait times, asia server

[spring zephyr]

@pure raft Yes, a new map is coming. Check #news.
No info about West Africa Server.

@foggy niche You lost your log-in method?

[fathom plover]

Block the backdoors used to hack your game pubg

[foggy niche]

@spring zephyr yes 😭 😭 😭

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @foggy niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fathom plover]

@spring zephyr but there's a way to play this server already i think at a specific time

[foggy niche]

@storm flume I don’t know anything

[fathom plover]

you tagged a bot

[foggy niche]

@spring zephyr I want to help my account pay the money in it and do not want it to go from me

[coral shore]

He use a galaxy s10

[spring zephyr]

@foggy niche You don't have any other log-in options?

[foggy niche]

@spring zephyr yes 😭 😭

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @foggy niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[foggy niche]

@spring zephyr Help me, brother

[spring zephyr]

@foggy niche If you have lost your login options, then try to recover them. Contact your social media customer service and recover your social media account.

@torn bronze Check #news

[foggy niche]

@spring zephyr I deleted game Center's link, because I do not have a login for pubg but it is

[torn bronze]

Thank you @spring zephyr

[spring zephyr]

@foggy niche If you have lost your login option, then try to recover it. That's your only hope.

[foggy niche]

@spring zephyr I sent for support and they called him back to you discord

[drowsy mauve]

@spring zephyr plz answer me

[spring zephyr]

@drowsy mauve What's the issue?

[drowsy mauve]

I can't log in to my account

[spring zephyr]

@drowsy mauve You got banned?

[drowsy mauve]

Ya

[polar marsh]

@drowsy mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brazen pecan]

@covert mason i am from west bengal

[spring zephyr]

@brazen pecan Use a discussion channel for conversations, please.

[muted mason]

Hello

[polar marsh]

@muted mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow summit]

hi

[sonic marsh]

guys how did i get killed like this (i mean is it a glitch) video is in #media, was trying to act as vector

[spring zephyr]

@sonic marsh Looks like a glitch from the death replay feature, make sure to report it in the #old channel.

[polar marsh]

@azure hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tender sparrow We have already replied you. Do not bring this issue here again. They will be banned soon.

how do i invite my friends to help me bargains?

@night cloak You can invite once the bargain is started.

@night cloak You can invite once the bargain is started.
@night cloak okay thank you

[tender sparrow]

@night cloak you already said the same with another cheater but they not banned , please explain , are tencent sell cheats for the player which paid money?

[night cloak]

@tender sparrow They do not. These are just propaganda made by cheat sellers. There might be an error, hence the delay.

Hey there,
I have been in to different squad lobbies but cant't hear any of them players either they can hear me. Have done around 12 restarts per minute and still doesn't fix.

We have tournaments, scrims etc and can't have any good results if this doesn't fix😪

[spring zephyr]

@night cloak Check #news, please.

[night cloak]

I checked, but is it completely broken?

Hi, Could you also look into 5151006024, he uses sharpshooter, I have submitted a request over 3 weeks ago and nothing happened

[spring zephyr]

The voice chat will be functionable again soon.
@night cloak

[night cloak]

Let's wait patiently..

@spring zephyr
It means that we can't hear or talk with in-game friend?

Yeah.

Even with random players.

[storm willow]

#news

[night cloak]

Hi, Could you also look into 5151006024, he uses sharpshooter, I have submitted a request over 3 weeks ago and nothing happened

[spring zephyr]

@night cloak Where did you reported him/her?

[umbral dragon]

What are the signs that someone is cheating? I saw a player with a 19 kd and a 61% headshot percentage, his average heals were 64, can be get banned for cheating in the past?

These were his stats in s9

[night cloak]

Via the link that was given to me by support team

[umbral dragon]

Solos

[storm flume]

Hello, @umbral dragon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

?

[umbral dragon]

I just wanna ask, can he get banned for cheating in the past?

[spring zephyr]

@umbral dragon Report them in-game, if he cheated. Then he will get banned.

@night cloak It takes some time to proceed all the reports, he/she will get banned soon.

[indigo storm]

Jungle adventure mode and treasure mode are same or different

Hello any one reply

[spring zephyr]

@indigo storm There is not a mode named treasure mode.

[night cloak]

I seen this bot, OmarGaica ,lots of times. can you kick him from pubgm i got killed by him . Rip

[spring zephyr]

@night cloak What?

[night cloak]

It’s a waste of time, clearly PUBG making money out of hacks to generate revenue. Time will prove this is a fact and not a meth.

[spring zephyr]

@night cloak That's not true.

[night cloak]

Pubg is not a worth lots of money to spend

[spring zephyr]

@night cloak Do you need any support?

[night cloak]

Yes

[spring zephyr]

What's your issue?

[night cloak]

Getting bot from 200 ft away

[spring zephyr]

@night cloak I still didn't get what you are trying to say.

[indigo storm]

@spring zephyr treasure map

[night cloak]

@indigo storm beta has it

[wise matrix]

Hey my account got hacked and hacker connected Twitter account with it. What should i do?

I have contacted to support but no respose

[ember radish]

@night cloak hello

[mellow meteor]

i haven't gotten a single tdm match from yesterday , matchmaking taking more than 50 mins

[ember radish]

I need help please

[craggy blade]

@mellow meteor it is a issue many players are facing. Report in #old

[mellow meteor]

okayy

[ember radish]

I need help please

[zenith leaf]

This guy is abusing a girl in he's bio can you guys help me to ban this guy

[night cloak]

@ember radish go to #chat aand say hi to me not here @spring zephyr would kick me

[ember radish]

Can you come to the special person?@night cloak

[shy mist]

@zenith leaf Stop acting like cringe.. Block that person it's simple

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ember radish. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@zenith leaf report them via in-game

[polar marsh]

@ember radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand star]

Mic not working the all voice not working when it will be fixed?

[storm flume]

The voice chat will be functionable again soon, @grand star. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[sleek crystal]

The event of the bergain is not working...

[high ridge]

why my friends cant hear me in pubg m

[feral knoll]

@sleek crystal try routine repairing

[iron basin]

Is this thing real ,poor kids

[sleek crystal]

@feral knoll i did it but still not working

[craggy blade]

The voice chat will be functionable again soon,We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience. @high ridge

[storm flume]

The voice chat will be functionable again soon, @craggy blade. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

when we will get social unlink option ingame ??

[craggy blade]

@iron basin yes that is real

[sleek crystal]

it's not only me but my friends also

[fierce night]

too much hack in this game

[sand path]

@sleek crystal device. ID. region. And server you play in. Video recording of it if possible.

[vale obsidian]

Anyone know why my brother can’t log into gamecenter? It says server error

[fierce night]

every game at least 60 hack ingame

[craggy blade]

@night cloak No specific release date.

[round light]

hi ,Can I know how long the exact time needs to mic back

[storm flume]

The voice chat will be functionable again soon, @round light. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[sand path]

@round light they are trying to fix the mic glitch for good this time. I think.

[vale obsidian]

Anyone help me?

[round light]

@sand path ok i hope

[sand path]

@sleek crystal can you provide the details?

[vale obsidian]

Can nobody help me?

[sleek crystal]

@sand path
ID: 5453948957
Region: Italy
Device: Samsung Galaxy S10 Plus
Server: Europe

Where can I send the video?

[night cloak]

@frosty kestrel #matches

You can send it here @sleek crystal

[sleek crystal]

@sand path I clicked on the bergain but I can't invite any friends the invitation for the bergain.

[night cloak]

Or in #old

[sleek crystal]

@night cloak

it's happening to my friends as well

[vale obsidian]

Can someone mention me when they have a fix

[sand path]

What does it show when you click on check?@sleek crystal

[sleek crystal]

@sand path nothing, I clicked on it but nothing happened

[sand path]

Did you start those bargains?

[sleek crystal]

@sand path no

[sand path]

Alright thank you.

Are your friends from the same region? @sleek crystal

[sleek crystal]

@sand path no, some of them are from another country but still in Europe

[sand path]

Ok

[viral ocean]

It happened to me too, the previous bargain event

[idle gyro]

Will the voicechat be able to use before 2pm?

[storm flume]

The voice chat will be functionable again soon, @idle gyro. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[viral ocean]

But this time its fine

[kindred bough]

can you guys pls pls ols fir god sake fix the ping issue in Pakistan

we are facing this high ping problem from last 6 days

[mellow cypress]

Please ban arabs from south america servers

[sand path]

Try logging out - routine repair. Logging in with a different account. Check bargain section there and then logout and login into your main account. @sleek crystal

[agile aurora]

I can't hear anyone's voice and my friends can't hear each other's and my Voice too we restarted many times but same issue. How to fix this

[storm flume]

The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[kindred bough]

@sand path what should we do dear, our ping is 300 from last 6 days

[sleek crystal]

@sand path ok, thank you

[kindred bough]

@storm flume fix the ping issue

[sand path]

#old with country @kindred bough

[kindred bough]

@sand path ok

@sand path there is 5 hour time slowmode

[vale obsidian]

@sand path can you please help me. Nobody has replied to any of my messages

[kindred bough]

@sand path our country Pakistan, ping showing 300 in middle east and europe

[agile aurora]

The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.
@storm flume when 🙃

[storm flume]

The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[agile aurora]

@Dyno> The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.
@storm flume WHEN???

[storm flume]

The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[agile aurora]

@kindred bough bro it's your network issue. ZONG has this issue no other network has ping issue.

[frosty mica]

Voicechat!!!!!Please! @storm flume

[storm flume]

The voice chat will be functionable again soon, @frosty mica. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[sand path]

@vale obsidian did you try rebooting device.

[spice tundra]

I got another problem with the mic, when I spoke to someone in the game the microphone had a heavy delay of quite a few seconds before anyone would hear it, they used to be immediate or right when you start talking

[storm flume]

The voice chat will be functionable again soon, @spice tundra. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[kindred bough]

@agile aurora bro all networks having same issue, and that's not with me it's with my all friends on emulator

[vital isle]

There is a support with arabic

[agile aurora]

@kindred bough which network are you using?

I get 32ms constant in Pakistan on Fiber. And 50ms on Telenor.

[vital isle]

There is arabic support

?

[sleek crystal]

@sand path I just did it. in the other account is working but in the main one still the same problem...

[shell tulip]

do you speak rusha ???

plizz help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shell tulip. Remember to read through #faq before asking questions in the support channels.

[storm willow]

You can join MENA server from #613267301243944960 and get support in arabic @vital isle

[azure folio]

mic glitched for whole pakistani community?? or is it just me??

[storm flume]

The voice chat will be functionable again soon, @azure folio. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[vital isle]

Thank u

[shell tulip]

help what ???

sorry bad speak enqlish

[polar marsh]

@shell tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal mirage]

When will the unlinking social network feature will be available

[thorny pumice]

@storm willow please help !!!

[night cloak]

@lime juniper love you bro

thanks for your help for pubgm

[vital isle]

@storm willow i didn't find it .. can u send the discord link plz

[storm willow]

discord.gg/pubgm-MENA

[spring zephyr]

@thorny pumice It will get fixed in the new update, please be patient till then.

[vital isle]

Realy thank u @storm willow

[storm willow]

@vital isle welcome

[night cloak]

@storm willow thanks for your help for pubgm♥️

[thorny pumice]

@spring zephyr ok but I can’t open my game , when will come the new update ??

[ripe elbow]

Hello
there voice system down we can't hear our team or speak with him on [Europe - Middle East] but North America working fine.

[storm flume]

The voice chat will be functionable again soon, @ripe elbow. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

We currently do not have a specific release date for the upcoming update, @thorny pumice. Once we do, we will publish further information in #news.

[night cloak]

we gamin out here

[polar marsh]

@royal panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal ginkgo]

hey there

any support here to help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tidal ginkgo. Remember to read through #faq before asking questions in the support channels.

[tidal ginkgo]

okay, i can't hear anything in the lobby or in the game, same thing to my friend.

[spring zephyr]

The voice chat will be functionable again soon, @tidal ginkgo . We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[tidal ginkgo]

ty

[night cloak]

<@&639889499718942720> love you guys♥️

[lusty reef]

Can someone help me my mic is not working nor someone can hear me on emulator.

[storm flume]

The voice chat will be functionable again soon, @lusty reef. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[granite marten]

how to file a complaint for teaming

[feral knoll]

@granite marten you can report players teaming from ingame

[polar marsh]

@lost brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worthy mortar]

Plzzz tell me can i gift royal pass with only uc no buying

[spring zephyr]

@worthy mortar No, you can't gift RP from just UC.
You will need to buy it for them.

[night cloak]

First of all, hi there is a problem in the game, I think that nobody's voice is going to anyone, let's deal with this game.

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[gloomy dagger]

When it will come ?

[craggy blade]

We currently do not have a specific release date for the upcoming update, Once we do, we will publish further information in #news. @gloomy dagger

[gloomy dagger]

It will never come 😂

[sand path]

@night cloak avoid mentioning community team without any reason

[mystic acorn]

guys help please

when u have upgradeable skin like m762 and u have lvl 2 upgrade why the smoke effect dont work on tdm?

or arena mode

[night cloak]

@sand path you are op♥️

[buoyant helm]

@sand path can you help me ?!

[sand path]

@mystic acorn because there are no death crates.

@buoyant helm ?

[buoyant helm]

@sand path hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @buoyant helm. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@buoyant helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[agile aurora]

Voice glitch still not solved

[storm flume]

The voice chat will be functionable again soon, @agile aurora. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[mystic acorn]

@sand path oh really, but no smoke effect aswell!

[sand path]

@agile aurora #news

@mystic acorn add that in #old

[gilded arch]

Soon is when ? We can't play like that without voice

[storm flume]

The voice chat will be functionable again soon, @gilded arch. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[gilded arch]

Also why the game lag so much even tho the ping is good

Especially in day time

[night cloak]

Mic gitch

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[gilded arch]

Can someone please help in this matter

[night cloak]

There are hackers Everywhere

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Please refer to subpoint 4.9 in #faq for further information, @gilded arch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[worthy mortar]

Can i purchase 2 prime plus in one sim and change email

[gilded arch]

I reported at least 50 hackers since months and never got a response

[worthy mortar]

@gilded arch 😦

Please reply

Can i purchase 2 prime plus in one sim and change email

[dense radish]

Can I take a log for my uc purchases?

[night cloak]

I need immediate help right now, I can’t hear my teammates talking nor that They can hear me. My speaker is on, mic on... I restarted the game regularly, nothing. I logged out then logged in back, nothing.

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[feral knoll]

@dense radish in appstore and google play store

[night cloak]

Oh

@storm flume thanks

[dense radish]

@feral knoll no
i want log uc to my account,
i didn't buy by google store or appstore

[feral knoll]

@dense radish you want buy UC?

[high ridge]

there is a cheater have magic bullet

[dense radish]

@feral knoll no i want see log,
when i buy uc in my account, how much us...

[storm flume]

Hello, @high ridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@slow basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@dense radish you can’t. only in app store or play store

[dense radish]

ok☹️,
thx @feral knoll 👍

[glossy sable]

I mean, credit card logs?

[feral knoll]

i mean we usually use play store or app store to buy uc. and because he is also arab sooo...

[buoyant flume]

Something's going to happen to the microphone bug?

[storm flume]

The voice chat will be functionable again soon, @buoyant flume. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[polar marsh]

@idle stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed hound]

Hlo tdm matchmacking was upto 2 3 min

[polar marsh]

@exotic hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[high ridge]

why i cant type in #cheater-reports

[toxic locust]

This is an unfair system I didn’t do anything to him, didn’t steal loot, or grenade him. He killed me with car explosion, I got mad and accidentally pressed no on ”do you want to deny teammates from picking up your items”, so now he gets all my stuff, I lose rank and my stats are ruined, after I report him, game says it “deducted 20 merit from him” like that’s not even a fair punishment, he should be restricted to solo games for the day or something. The report system is unfair and needs a rework.

[slate crown]

As of 12 am for some odd reason my Facebook account got disabled and its not allowing me to get it back. which my fb account was linked to my pubg account now i cant get into it. Do you know if there is any way to get my account back is there any way i could get helped with this??

[night cloak]

@toxic locust It looks like you knocked your teammate first. They probably killed you in defense. Their merits will not get deducted.

[slate crown]

i also had my game center linked to my account but everytime i tried to log in with my gamecenter it wouldnt log me into my account but say to create a new account

[night cloak]

@slate crown Contact with Facebook support. It can take up to 3 days for Facebook support to get back to you.

[slate crown]

theres no way to get it back through pubgm side??

[night cloak]

Nope.

[slate crown]

and theres no way to edit a registration for pmco

legit happened right after i registered my team

[buoyant flume]

Will the microphone bug be fixed in a 5-6 hours?

[storm flume]

The voice chat will be functionable again soon, @buoyant flume. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

You can email at [e-mail] for that.

[buoyant flume]

@night cloak

[night cloak]

@buoyant flume Read the bot please.

[buoyant flume]

Ok

[slate crown]

how long would they take to respond?

[night cloak]

It can take some time, but dw, you still got about two weeks for registration.

[slate crown]

yup but still have to get practice with the team thanks ill email them

[magic spade]

Is there any specific duration for how long it will take for the mic bug to fix??

[storm flume]

The voice chat will be functionable again soon, @magic spade. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

We are having mic glitch issue too much, in between of game voice stops working we have to restart the game when will it be fixed?

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[magic spade]

Fr

[night cloak]

Mic

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

m i c glitch

[polar marsh]

@bronze schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne frigate]

Hello , my pubg Mobile account has been hacked

ID:5308793004

Name: JLM HASSAN

It was on Monday I guess when the last time I played from that account at around 9'O clock pm Pakistan time and then at around 10: 38 pm , I tried to login and I got this error message that I was using third party app and that I was banned for a day which would end on 10:11 pm on Tuesday . I was shocked and sad at the same time because I wasn't using any kind of third party app and my account got banned for absolutely no reason . Then I waited for a day and thought I would be able to login again through my Facebook ( which is the only account that it is linked to ) but every time I tried to login it comes with an error saying authorization revoked ...I tried several methods to try to login but none of them worked ... Now it's Thursday and I opened my account profile from my friend's account and I found that my profile pic has been changed alongwith the flag and someone else is also using my ID and playing matches from it ... lemme know if u need more info.I hope you guys will take the necessary action to restore my account . Thanks

[clever wharf]

Voice chat is still not working in game

[storm flume]

The voice chat will be functionable again soon, @clever wharf. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[mystic mirage]

Voice

[storm flume]

The voice chat will be functionable again soon, @mystic mirage. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[left drum]

I'm unable to play tdm it's taking too much time fir matchmaking

for*

[somber silo]

Yeah me too

[left drum]

whyyy??? <@&481161015728406538>

[twin escarp]

hello guys i open andy mathic dress and i did not get the emoition and i cant change my regon on my account and the groza when i try to upgraided to last upgrade its return to basic skin can u help me please

[lean crescent]

@left drum Don't ping that role

[glossy sable]

Please refrain from using the Moderator role when there is no emergency, @left drum. Next time will be a mute.

[spring void]

@left drum the developers are aware of the issue, and it will be fixed soon.

[spring zephyr]

@nocturne frigate You got banned?

[storm flume]

Hello, @kind turret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring void]

@twin escarp
1 the emote shown with andy is only a preview
2 changing region has a cool down period.
3 for the groza issue, you can contact ingame support

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @undone nest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[twin escarp]

its not showin the emote how i see it

or where i can find it please help

[spring void]

@twin escarp that emote is only a preview and can not be bought or used.

[kind turret]

I reported cheater on in game built report system but still he is not banned and players teaming with enemies in solo Don't know where developers of Pubg Mobile busy

[storm flume]

Hello, @kind turret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[left drum]

@glossy sable don't you think it's an emergency? how can I grind?

[nocturne frigate]

@spring zephyr yup on Monday for no reason and when I tried to login it said tht authorization revoked .. tried several times but nothing happened ..

[left drum]

tdm us the best way to play quick matches and fun

[lament prawn]

@spring void does this server hav rules?

[glossy sable]

Not an emergency, @left drum.

[kind turret]

I think pubg Mobile motive is Earn Money They just want money

[spring void]

@lament prawn yes, #613267301243944960

[final jay]

What's up with the chat voice glitch in Pakistan

[storm flume]

The voice chat will be functionable again soon, @final jay. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[glossy sable]

Why is your name pubg Mobile then, @kind turret? You are free to leave if you don't like it here.

[twin escarp]

i spend 100 dollar anf its only preview

[viral ocean]

@twin escarp you can only use it if you have the outfit, because it has the doll, other outfit wont support it

[twin escarp]

i do have the outfit and i cant use the emotion

[viral ocean]

@twin escarp yes thats why you cant use it

[pulsar oyster]

Any daitels about pubg mobile Charecter voucher event

[spring zephyr]

No, @pulsar oyster.

[twin escarp]

u just says i need to have the outfit and i says i do have it already

[slow remnant]

We all having a prblm, we get in game with frnds and ppl, we cant here anyone, we do restart and stuff no VC, not only me too much ppl facing it, pls help we got PMCO <3

[viral ocean]

@twin escarp the mythic outfit?

[spring zephyr]

The voice chat will be functionable again soon,@slow remnant . We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[twin escarp]

yes i do have it

[viral ocean]

Well idk about that

[slow remnant]

@spring zephyr ty for helping and understanding

[twin escarp]

and no imotion pubg stop steall our money

[kind turret]

@glossy sable I am happy to uninstall this cheater players game no fair Gameplay 🙏 thanks for your Help support more Hackers and Earn Money 😘

[night cloak]

@twin escarp The outfit does not have an emote.

[twin escarp]

no does not have any emotion with the outfit dont waste ur money

[night cloak]

Mic bug fixed or not yet is it working now ?

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[twin escarp]

@night cloak are u admin on pubg ¿

[night cloak]

@twin escarp No, I am a volunteer.

[twin escarp]

@night cloak how i contact the game support

[storm flume]

You can contact the customer service via the game settings, @twin escarp. Refer to subpoint 5.3 in #faq for further instructions.

[twin escarp]

no one answer on the game support

[night cloak]

It may take some time to get a reply.

[twin escarp]

only auto reply

[night cloak]

Real reply comes after FAQ reply.

[twin escarp]

always end the conversiton without any reall answer

the worst suppourt system i ever seen

[buoyant flume]

fixed the bug?

[night cloak]

@storm flume please help me, i can’t able to make any purchases in game as everytime I encounter this error message.

[devout herald]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @devout herald. Remember to read through #faq before asking questions in the support channels.

[elfin canopy]

@night cloak Did you made too many purchases in short period of time or made a refund recently?

[polar marsh]

@keen dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@elfin canopy no, i tried it making purchases after three days. And I’m encountering this error message again and again

[elfin canopy]

@night cloak play a classic or Arcade match. (Atleast be in-game for 20 mins).

[night cloak]

@elfin canopy I tried still getting this error

[elfin canopy]

You've haven't made any purchase recently?

Or made a refund?

[fossil bay]

My TDM mode cannot start it says matches cannot find in Europe server

[dapper ravine]

@polar marsh @storm flume full hacker new account top 8 squad eurupe tpp

[elfin canopy]

Try repairing your game and switch internet network,@fossil bay

[storm flume]

Hello, @dapper ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@elfin canopy i made last purchase yesterday for 60 uc, and after that whenever i tried i get this error message, still i’m trying but didn’t work

Please help me in anyway coz i dont know how to fix this

[elfin canopy]

@night cloak wait for 1 or 2 days. Don't try to make purchases till then.

Meanwhile you may use this site to make any purchase, https://www.pubgmobile.com/pay/.

[night cloak]

@elfin canopy this site is available in canada or not ??

[meager pumice]

Why is voice chat bugging guys

[storm flume]

The voice chat will be functionable again soon, @meager pumice. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[elfin canopy]

@night cloak yes, it's available.

[night cloak]

Okay, thank you

[elfin canopy]

Refrain from spreading fake news, @rose vale

[rose vale]

@elfin canopy its not

[elfin canopy]

No one gets ban using midasbuy for making purchase,@rose vale.

[buoyant flume]

did you make the bug?

[elfin canopy]

What do you mean,@buoyant flume?

[night cloak]

@abstract flame https://www.pubgmobile.com/cp/a20191127sssq/index.shtml.

[quick palm]

Bro imagine having mic glitch

[storm flume]

The voice chat will be functionable again soon, @quick palm. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

@elfin canopy i can’t able to make purchase through the site you provide me, as there is not an option to put alphabets in postal code

[elfin canopy]

What's your payment method,@night cloak?

[night cloak]

Visa

[elfin canopy]

Could you try copy pasting your postal code instead of typing,@night cloak?

[night cloak]

No

Can’t copy paste @elfin canopy

[wild thorn]

How can i send uc to other can u explain plz

[abstract pulsar]

@night cloak use razer gold

And add visa card their

[elfin canopy]

Try some other payment method

[abstract pulsar]

And topup account

Then you can able to purchase UC

[elfin canopy]

@wild thorn

https://www.pubgmobile.com/pay/

[night cloak]

What is difference between razor gold pin & razor gold !???

[abstract pulsar]

@elfin canopy hey when u guys will reolve the voice glitch issue?

[storm flume]

The voice chat will be functionable again soon, @abstract pulsar. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[abstract pulsar]

@storm flume thnqu man 😂👳👍

@night cloak Razer gold is an account and Razer pin is a voicher redeemable code

[night cloak]

@abstract pulsar thank you

[vagrant quartz]

Hello

I wanna help

[abstract pulsar]

@night cloak np bro :)

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vagrant quartz. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@abstract pulsar please fix the glitches and please also add request cancellation option. Voice glitch really sucks. Whenever there is new update we found more glitches.

[solar current]

My friend has a problem

[night cloak]

@night cloak #old

[meager pumice]

Someone know problem about voice chat in pubgm?

[storm flume]

The voice chat will be functionable again soon, @meager pumice. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[solar current]

When he tries to voice chat we don't hear each other, i don't hear him and he doesn't hear me

[storm flume]

The voice chat will be functionable again soon, @solar current. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

whats razer gold

[muted snow]

Hi

When u will fix the audio issu in the game

[night cloak]

@night cloak Google it

@muted snow Issue will be fixing soon.

[muted snow]

Thanks

Please also i wanna ask abt something

[storm flume]

Use of unauthorized third-party software or methods, @muted snow, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@muted snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

can i play kr version with global gmaik ?

like will both be accessible ?

@night cloak No.

hmm so like need 2 different accounts /

[sharp rampart]

Hi what i can do if my UC is disappear ‽ in two days i lost 2000 UC with out using them !

[spring zephyr]

@sharp rampart From where did you bought the UC?

[sharp rampart]

iTunes

[spring zephyr]

@sharp rampart Does it shows that your UC got deducted?

[sharp rampart]

No nothing at all

[spring zephyr]

Check your in-game mail.

[sharp rampart]

Where I found this ?

[spring zephyr]

Bottom right corner, in the lobby.

[sharp rampart]

You mean the messages inside the game

[spring zephyr]

Yes.

[sharp rampart]

Yes I checked them nothing

[smoky mantle]

Hy any mod here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @smoky mantle. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ebon bear]

The microphone problem was solved in the game?

[storm flume]

The voice chat will be functionable again soon, @ebon bear. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[heady estuary]

I need help please 🙁💔

[spring zephyr]

@sharp rampart Contact customer service in-game for that issue.

@heady estuary Yes?

[heady estuary]

@spring zephyr
I lost my account because of the update

[spring zephyr]

@heady estuary How did you lost your account?

[sharp rampart]

@spring zephyr
I did and now i’’m waiting them

[heady estuary]

@spring zephyr
I've logged out of the networking sites🙁💔

Can you help me!!?

@spring zephyr

[spring zephyr]

@heady estuary You can't log back in?

[heady estuary]

@spring zephyr
Yeah 🙁💔

[compact niche]

Pmco is leaving a person to enter kd +3 age +17
You can write private for participation
Note: Please don't write without id card

[spring zephyr]

@heady estuary So, you lost your linked social media account?

@compact nicheUse #pmco.

[heady estuary]

@spring zephyr
Yeah 🙁

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @heady estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[copper stag]

Anyone elses tdm warehouse match taking to looooong to Matchmake tpp? In queue 30000. Anyonee?? But in fpp it matchmakes fast

[spring zephyr]

@copper stag Post it in #old, it's a known issue.

[heady estuary]

@spring zephyr
Are you working in pubg mobile company?

What!

[spring zephyr]

@heady estuary No, just staff in this server.
Refer to this message.
https://discordapp.com/channels/393088095840370689/481200416349224980/711923605155610674

[heady estuary]

Oh🤦‍♂️💔

[prisma marsh]

When will the voice chat be fixed?

[storm flume]

The voice chat will be functionable again soon, @prisma marsh. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[river spade]

Can I have info about upgrade weapon finishes reedem codes

[bold ridge]

@night cloak BUY UC FROM MID AS BUY

[spring zephyr]

@river spade There are no redeem codes as of now.

[storm flume]

Your username does not comply with our community guidelines, @prisma marsh. Feel free to request a different server nickname in compliance with #613267301243944960, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[spring zephyr]

@empty forge Why do you want to do that?
It won't unlink it from your PUBGM account, you will need to wait until the unlinking option comes back.

[river spade]

Where and when I can access reedem codes of weapons finishes

[spring zephyr]

@empty forge That is against the ToS, we can't help you with that.

[umbral oracle]

@half elbow ask here for help

[pallid quarry]

Can anyone explain this to me

[half elbow]

@half elbow ask here for help
@umbral oracle Thank you

[spring zephyr]

@river spade You can't get redeem codes like this, redeem codes comes from livestreams and events.

[umbral oracle]

@spring zephyr Karim need help can you help him

[spring zephyr]

@half elbow Yes?

[half elbow]

You can help return my account from the Vietnamese version to the higher version

[spring zephyr]

@pallid quarry Post it in #old.

[river spade]

@pallid quarry there are many players to play tdm so the waiting queue is displaying on top as our current queue to enter the match

[spring zephyr]

@half elbow If you have converted your account to Vietnamese version, then you can't revert that process.

[half elbow]

Wrong mistake in the Vietnamese version

[spring zephyr]

@half elbow If you want to play in Global, then make a new account. You can't revert that process.

[half elbow]

@half elbow If you have converted your account to Vietnamese version, then you can't revert that process.
@spring zephyr I registered by mistake

[pallid quarry]

@river spade why only today and why they can't handle the situation

[storm flume]

Please refer to subpoint 2.9 in #faq for further information, @half elbow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@pallid quarry It's a known issue, please do post it in #old.

[keen latch]

Mic glitch fix please

[storm flume]

The voice chat will be functionable again soon, @keen latch. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[spare bison]

When will pubg update come for fixing the mic and glitches?

[storm flume]

The voice chat will be functionable again soon, @spare bison. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[pallid quarry]

@spring zephyr slow mode is enabled for 6 hours

[river spade]

@AdiTya in Asia server events are tooo bad please can you tell when the livestreams will be in to get reedem codes

[spring zephyr]

@river spade They come from official PUBGM livestreams.

[half elbow]

Thank you

[pallid quarry]

@spring zephyr due to which I am unable to post the screenshot

[spring zephyr]

@pallid quarry Just edit your last message and explain the issue.

[raw nacelle]

Why does it take so long for TDM matchmaking to start, The queues are literally 20,000+

[night cloak]

@elfin canopy as i’m in canada. But my in game region is Turkey and I can’t able to change it for another 5 months. Is there any way i can change it as of now

[elfin canopy]

No, you need to wait for the cooldown period to be able to change in-game region again,@night cloak.

[versed hinge]

did the voice bug got fixed or not?

[storm flume]

The voice chat will be functionable again soon, @versed hinge. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[pallid quarry]

@raw nacelle
I also facing the same problem
Report it to #old

[robust comet]

Hey , how can i unlink my gmail account in the game?

[hushed dawn]

How can i download the beta version of pubg mobile?

[night cloak]

Can I have pubg beta download link ?

[copper parcel]

@robust comet its not aviable yet

[storm flume]

You can apply for the PUBG MOBILE beta program here, @hushed dawn @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[spring zephyr]

@night cloak @hushed dawn You can get the BETA version link from #613267301243944960.
Check pinned messages there.

[night cloak]

hye

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Cant Download the Erangel 2.0 Update on beta, we dont have the link..

[hushed dawn]

We need the link to download the PubgM beta version pleas

[night cloak]

My last update is the 0.18.3 Update xd

[storm flume]

You can apply for the PUBG MOBILE beta program here, @hushed dawn , @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

There's no Erangel 2.0 in beta

I mean the New Map.. Not Erangel 2.0 xd

I have the beta, but not that Update

Pinned message in #news

[hushed dawn]

How did you download the beta bro?

@night cloak how did you download the beta?

[buoyant flume]

he got his microphone back on the game?

[storm flume]

The voice chat will be functionable again soon, @buoyant flume. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

Please refer to subpoint #4.11 in #faq for further information, @lime coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lime coral]

Please resolve the problem i am getting this i don't know why

2 times 10 min

[spring zephyr]

@lime coral Please refer to subpoint #4.11 in #faq

[night cloak]

@hushed dawn link for that is pinned in #news

That's not the link for the beta

@night cloak yep it is and you're talking about Game For Peace

Not for game for peace

[hushed dawn]

Bro i just want to download the beta version where is the link?

[amber cedar]

Why tdm ia taking so much time to start even wuth good connection

[night cloak]

Android:
https://web.gpubgm.com/m/download_android.html

iOS :
https://web.gpubgm.com/m/download.html

@hushed dawn

Still no Update for the New map

Try changing the network and server @amber cedar

[hushed dawn]

@night cloak bro this is a virus link!

[amber cedar]

@night cloak playing asia .😉

[night cloak]

@night cloak bro this is a virus link!
@hushed dawn its not

[amber cedar]

Lol

[hushed dawn]

I'll try it jk

[night cloak]

huh @hushed dawn that's for the beta not for a virus

[amber cedar]

@night cloak 🤣

[lime coral]

@spring zephyr this means if my network somewhat slow then the connection is being terminated right na

[hushed dawn]

They say it could harm the phome

Phone*

[night cloak]

Were you asking about levik map @night cloak

[spring zephyr]

@lime coral No, try the steps given in #faq 4.11 and it should not happen again.

[night cloak]

@hushed dawn which browser

[spring zephyr]

@radiant matrix No, please don't advertise here.

[hushed dawn]

Chrome

[night cloak]

Were you asking about levik map @night cloak
@night cloak

Where is the Update link for this? I have still 0.18 xd

[radiant matrix]

Why u delete my comment

[maiden pecan]

Its so annyoing

Audio glitch is annoying

[radiant matrix]

I already posted it on the other thing

[night cloak]

Don't spam emojis@hushed dawn

[hushed dawn]

Ok bro chill

[spring zephyr]

@radiant matrix Stop!

[amber cedar]

Can u explain me what last news mean in #news

[rocky rain]

5246392841 report this hacker

[amber cedar]

About that voice chat what they r saying?

[storm flume]

The voice chat will be functionable again soon, @amber cedar. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[amber cedar]

Now also voice chat working so what meana of again.

[storm flume]

The voice chat will be functionable again soon, @amber cedar. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[hushed dawn]

@storm flume how could i delete an pubg account?

[night cloak]

The current version of the global is 0.18 and for beta is 0.19 @night cloak

@hushed dawn you can't

@amber cedar that just gave you an answer

[amber cedar]

But now also voice chat working na !@night cloak

[storm flume]

The voice chat will be functionable again soon, @amber cedar. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

The current version of the global is 0.18 and for beta is 0.19 @night cloak
@night cloak i have 0.18 on the beta xd

[amber cedar]

Are they talking about fix of voice gone inbetween?

[night cloak]

Uninstall and reinstall from the website @night cloak

Ye

[lime coral]

@spring zephyr i have checked all settings
Everything working properly
DNS is default
Then what's the problem ??

[night cloak]

Is your device jailbroken or rooted@lime coral

[night lava]

Fix the voice

[storm flume]

The voice chat will be functionable again soon, @night lava. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[iron peak]

been seeing this message

[flat bobcat]

Will you guys consider letting the gaming community assist with reviewing hacker videos? There’s an epidemic out there at the moment and it needs to be stopped.

[lime coral]

@Rock47#3852 yep it is , it doesn't mean PUBGM will not work

[night cloak]

@iron peak don't trigger the bot unnecessarily

[river spade]

@storm flume how can I get reedem codes for upgrade weapon finishes

[sand path]

There are no such codes.

[river spade]

@sand path I have seen lots of codes reedemed for many people like m416 glacier and fool set finishes

[zinc mulch]

Hacker + 2 players teamup , please someone report I can't have permission to do that

[strong tendon]

Where can i find the popularity reedem codes ?

[night lava]

Fix voice

[storm flume]

The voice chat will be functionable again soon, @night lava. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

Hello, @zinc mulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fiery ruin]

there are a lot of campers under the picado stairs

When will the Bug be fixed?

[distant ferry]

Hi, I have a problem.

[polar marsh]

@gentle kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal swift]

this game always close automatic

[distant ferry]

Hello, we have a problem with the audio that does not work.

[zenith locust]

me too

[distant ferry]

I don’t know why?

[steady summit]

I Have the same problem

[night cloak]

the ingame vc is not working for me and my friends since the morning

@lime juniper

[young rivet]

@night cloak It's temporary issue that will get fixed soon, please be patient.

[storm flume]

The voice chat will be functionable again soon, @storm willow. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[storm willow]

@night cloak @steady summit @distant ferry read above

[distant ferry]

[coral glen]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral glen. Remember to read through #faq before asking questions in the support channels.

[hushed dawn]

@storm flume how can i download pubg mobile beta version?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @hushed dawn:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[dreamy temple]

@storm flume how to get tournament room card?

@dusky bone how to get tournament room card?

[distant ferry]

First thing, make a sweet sound problem pubg

[dreamy temple]

@lime juniper help me out.

[spring void]

@dreamy temple you can get them if you are holding official tournaments.

[urban comet]

why getting just 13????

[distant ferry]

I have a problem with voice with friends.

[storm flume]

The voice chat will be functionable again soon, @distant ferry. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[mint sierra]

Hlo any mod here?

<@&481161015728406538>

[distant ferry]

thank you very much.

[night cloak]

Yes

[elfin canopy]

Yes,@mint sierra?

[urban comet]

why getting just 13????
@urban comet @night cloak

[night cloak]

13 what

[urban comet]

13 bonus challenge coin

[elfin canopy]

It's win + 13. Does it mean you got total 23,@urban comet?

[night cloak]

Check the rules

[urban comet]

It's win + 13. Does it mean you got total 23,@urban comet?
@elfin canopy no

[mint sierra]

Sir i registered for pmco but i want to change one player is it possible?

[elfin canopy]

The rules were recently updated,@urban comet. Do check it out.

@mint sierra ask in #pmco

[urban comet]

It's win + 13. Does it mean you got total 23,@urban comet?
@elfin canopy
Before the match started I had 444 After the game my balance was 457

[distant ferry]

When does the tournament start? crew Talent

[urban comet]

The rules were recently updated,@urban comet. Do check it out.
@elfin canopy
ok

[storm willow]

@drifting jay try using that inside bonus challenge panel

[iron peak]

voice

[storm flume]

The voice chat will be functionable again soon, @iron peak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[cerulean fog]

Why voice chat is not working anymore? And TDM Tpp is also not working?

[storm flume]

The voice chat will be functionable again soon, @cerulean fog. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[urban comet]

this is rules

this is rules
@urban comet @elfin canopy

[elfin canopy]

If you've faced any issues regarding it, contact customer service,@urban comet.

[storm flume]

Hello, @south walrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm willow]

@drifting jay did you change ingame region?

[hushed dawn]

Please any body send the pubg beta link plz

I need it so much please

[storm flume]

Please refer to this channel's pinned messages for further information, of #news @hushed dawn:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[hushed dawn]

Where?

I didn't get it?

[lean crescent]

@storm willow #old

[open minnow]

My internet connection speed is 6mb/s but still I'll get 200 or 300 ping in middel east i am from Pakistan what's the problem

@storm flume

[hushed dawn]

Please guys i need PubgM beta link please

I need to download it i did not know how to download it

[storm flume]

You can apply for the PUBG MOBILE beta program here, @hushed dawn:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[storm willow]

Apply using above link

[hushed dawn]

@storm flume thank you so much

[storm willow]

If you are selected you will be invited to beta testing

[prisma matrix]

There seems to be a wide-scale problem with in-game voice chat, me and my entire friend list seem to have the same problem. I can’t hear anyone and no one can hear any voice at all. in game sound seem to be fine as well, playing on Middle East/EU servers

[storm flume]

The voice chat will be functionable again soon, @prisma matrix. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[elfin canopy]

Download link for PUBGM Beta.

Android:-
https://web.gpubgm.com/m/download_android.html

iOS:-
https://web.gpubgm.com/m/download.html

[frosty shell]

Hi

[storm willow]

@hushed dawn you can install using above link ^^

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty shell. Remember to read through #faq before asking questions in the support channels.

[hushed dawn]

@storm willow bro i have waited 3 hours in the reviewing word on screen

[storm willow]

@hushed dawn if you regularly want to test beta you need to apply via the link i gave earlier.

[hushed dawn]

Give it to me

[storm willow]

The link from Mavmav is current beta download link

@hushed dawn already given both link please read previous messages

[half quest]

كيف اتواصل مع دعم ببجي

[storm flume]

Please do not use any other language aside from English in this channel, @half quest. Refer to #613267301243944960 for language channels.

[half quest]

مرحبا لدي مشكله في عملية الشراء
كلما دفعت المال لشراء us يتم خصم جميع ال us
ارجو حلها بأسرع وقت لقد تحدثت اليكم كثيراً ولا توجد اي استجابه 😡
الاسم : ＲＡＮＥＭ๛
الايدي : 5209162289

1- كان لدي 4800 us
2- فقدت 3800 us
3- لم اقم بعملية شراء
4- حصلت عليها بالشراء عبر الفيزا من داخل تطبيق ببجي

تم خصم 3800 us كعقوبه… وانا لم اقم بعملية شراء غير رسميه في الماضي ولم اقم بشراء us من خارج التطبيق نهائياً فقط اقوم بشراء us من داخل تطبيق ببجي عبر الفيزا… لا اعلم ما المشكله !

ارجو استرداد 3800 us انا اطالب بها وحل مشكله الشراء
مضى 15 يوم وانا اتحدث الي خدمة العملاء داخل التطبيق كل يوم ولا توجد اي استجابه او حل ؟؟؟؟؟؟

[storm flume]

Please do not use any other language aside from English in this channel, @half quest. Refer to #613267301243944960 for language channels.

[iron peak]

voice

[storm flume]

The voice chat will be functionable again soon, @iron peak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[rich hound]

its been all day and u guys havent fixed one tiny thing

[grim kettle]

Hello pupg Mobil. My account was closed about a year ago. The reason is a player is playing illegally. My account has been closed for this reason. Please open my account, please.

[night cloak]

My account is closed for hack!!!!!!!!

[stone marsh]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone marsh. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@stone marsh no one can help you unless you say what your problem is

[stone marsh]

@night cloak Hlw Sir,

My Name is Rakib Salmaz. I'm from Bangladesh. my pubg account connected tow link. (1) facebook (2) google account. plz unlink the google account from my pubg mobile

my pubg mobile ID - 551345945

Game Name -VANiX〆RDX9T

I hope you keep my request...

[rich hound]

@night cloak how can i get 80 ping in tournament match while i have 80 in classic ,shouldn't it be the same ?

[stone marsh]

@night cloak?

[craggy blade]

@stone marsh The unlink feature is disabled at the moment. Read 2.5 in #faq

[elfin canopy]

@stone marsh, unlinking feature has been disabled as for now.

;-;

[night cloak]

From few days , TDM is taking a long to load, plz fix that <@&481161015728406538>

[craggy blade]

@night cloak post in #old

[bold siren]

I’m sure they are aware of the issue.

[sand path]

It's being worked on. @night cloak

[night cloak]

Nice 👍

@night cloak dont mention that role unless its emergency

It's emergency bro 😅@night cloak

[stone marsh]

@elfin canopy what?

[elfin canopy]

You cannot unlink Google play from your account,@stone marsh

Unlinking feature has been disabled as for now.

[night cloak]

@night cloak no it's not, its simply a bug that goes in #old , but the mods cannot fix anything for u, like loading times

[rich hound]

@night cloak did not answer my quss

[night cloak]

@rich hound please explain your question better

@night cloak I have tag them, so they get notified fast and pass on to pubgm devs @night cloak

[elfin canopy]

What's your average ping in customs,@rich hound?

[night cloak]

@night cloak they wont pass on to devs , devs look at #old or the Administrators send #old to the devs.

[rich hound]

@elfin canopy in customs i get 160 and classic 60 to 80

[elfin canopy]

Well, it's not that. The community team reads #old on regular basis and forward the most common issues to the responsible team.

@rich hound, Is it the same when you hosts the customs?

[night cloak]

@night cloak next time whenever you face bug, post in #old or report in game

[rich hound]

@elfin canopy yes same

[elfin canopy]

Do you use WiFi or cellular data,@rich hound?

[rich hound]

cellular data @elfin canopy

[elfin canopy]

Is it always around 160ms in customs and 80ms in classics, @rich hound?

Or sometimes you get less in customs too.

[rich hound]

yes always @elfin canopy

@elfin canopy yesterday i got it for sec then it got up to 160

[elfin canopy]

May I have screenshot of your Internet test results along with jitter and latency?

[rich hound]

@elfin canopy ok boss

[fleet eagle]

My buggy when running it tells me that I am using a newer version of the game

[rich hound]

which app should i use to check @elfin canopy

[elfin canopy]

It's upto you, do you have speedtest by Ookla available in your region?

[rich hound]

yes available @elfin canopy

[elfin canopy]

You may use that one.

[fleet eagle]

Can anyone help me

[rich hound]

ok boss@elfin canopy

[elfin canopy]

Please, there's no need to say boss

[sharp onyx]

Ok nub

What is an acceptable score for the speed test?

[elfin canopy]

@fleet eagle are you unable to log in to your PUBGM account because it says "account has been logged in with newer version of the game"?

@sharp onyx, Speed should be decent along with minimal jitter and latency.

[fleet eagle]

@elfin canopy yes

[pearl wagon]

My Facebook connection has been compromised - now login to my pupg account and log in. What should I do? Please note that I have the other link (Twitter), the number, and the email link

[rich hound]

@elfin canopy check ss

[elfin canopy]

This issue will be fixed in 0.19 update,@fleet eagle.

[floral moon]

I am facing this issue since 28th May and somone is used my id today. how is possible??? My Social Media is not Hacked, What is this PUBGM???

[sharp onyx]

Speed should be decent along with minimal jitter and latency.
@elfin canopy
Ok.
What is the range for a decent score?
And how much is minimal?

[steel wing]

@floral moon update it thats all dont complicate it

[floral moon]

@steel wing I all are updated

[elfin canopy]

The speed is pretty low,@rich hound, especially upload speed.

[craggy blade]

@rich hound Upgrade to jazz or any other mobile network near your area. just a suggestion. Don't take it serious.

[steel wing]

Its very interesting because there isnt any new update lately

[fleet eagle]

@elfin canopy When will update 19 be

[steel wing]

Did u login another Pubg like Chinese or COREAN with same account?@floral moon

[pearl wagon]

My Facebook connection has been compromised - now login to my pupg account and log in. What should I do? Please note that I have the other link (Twitter), the number, and the email link

[floral moon]

@steel wing No

[craggy blade]

@fleet eagle No specific release date available

[rich hound]

@craggy blade i have zong ,telenor and ufone ,the best ping i get on telnor and ufone but in customs always 160

[craggy blade]

@rich hound ok

[elfin canopy]

@sharp onyx, atleast 15 Mbps for decent gaming.

Ping less than 50ms and jitter less than 20.

[buoyant flume]

the bug with the microphone has been fixed

[storm flume]

The voice chat will be functionable again soon, @buoyant flume. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[steel wing]

@pearl wagon translate please and provide your issue in english language

[floral moon]

@steel wing I am facing log in issue since 28th May and today someone opened my id and removed my crew and Changed flag and Outfits

[rich hound]

@elfin canopy mine is.less than 50 and 20,isnot it ?

[storm willow]

@floral moon can you try login another account?

[steel wing]

@floral moon what social medias have u linked on??

[alpine condor]

Tdm isnt working
Always in queue

[floral moon]

@steel wing facebook

[craggy blade]

@alpine condor The issue should be fixed soon.

[alpine condor]

Oo

[floral moon]

@storm willow yes I am using new id nowadays for timepass

[pearl wagon]

@steel wing Hack the second link for my pupg account How can I unlink it so that the hacker cannot access it?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pearl wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steel wing]

@storm willow is he still has access in his "hacked" account he can just link it with Play Store or Game centre and delete that FACEBOOK account

If*

[storm willow]

@steel wing why was i tagged ?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pearl wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steel wing]

To give my opinion about a solution for Mohit

[rich hound]

@elfin canopy how come i get good ping in classic and high in customs ? and we have ME server now ,re routed to dubai server

[storm willow]

@steel wing linked account cannot be deleted/unlinked

[elfin canopy]

@rich hound The upload and download speed is very low.

[sharp onyx]

atleast 15 Mbps for decent gaming.
Ping less than 50ms and jitter less than 20.
@elfin canopy
Aint that setting the bar too high?

What about apps with which we can check fps?

[craggy blade]

@elfin canopy hey. But he's getting good ping in Classic. Then why not in customs? Thanks

[fleet eagle]

When will update 19 be because I am experiencing a problem with my account😣

[elfin canopy]

@sharp onyx It's not official number. It's just a suggestion.

[storm flume]

We currently do not have a specific release date for the upcoming update, @fleet eagle. Once we do, we will publish further information in #news.

[elfin canopy]

@craggy blade Probably ping fluctuations.

[rich hound]

@elfin canopy hmm. now i get 300ms in asia but when i use vpn server india my ping is 60 why is that

[craggy blade]

@elfin canopy Only in room?

[fleet eagle]

@storm flume Thanks❤

[craggy blade]

@rich hound Maybe because you use VPN and by the way the use of VPN is not recommended.

[elfin canopy]

Probably you match in Indo lobby without using VPN,@rich hound

We don't recommend using VPN at all.

[sharp onyx]

@rich hound whats your in game region set to? Also, do you play with people who have South East Asian regions in game?

[craggy blade]

@sharp onyx He is already in SEA.

[sharp onyx]

What about apps with which we can check fps?
@elfin canopy ...

[elfin canopy]

Name,@sharp onyx?

I mean name of the app.

[sharp onyx]

Ikr. I dont know. Never installed one. Do you have a list of the approved ones?

[elfin canopy]

@sharp onyx There is no list. As far as the app doesn't alter or modify game data, it should be fine.

@analog flame could you please translate it?

[sharp onyx]

Well, how can I confirm beforehand that it doesnt modify gane data?

[night cloak]

I didn't understand the new post in #news about the voice chat one! Can anyone explain it?

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[craggy blade]

@night cloak Some players are facing issue.

[night cloak]

@craggy blade issue like what?

[craggy blade]

@night cloak Voice chat issue

[night cloak]

Like teammates can't hear our voice like that?@craggy blade

[craggy blade]

@night cloak Yes

[night cloak]

Oh i see Mic glitch

😑nice bot

Anyway thanks bruh@craggy blade

[craggy blade]

Welcome :)

[sand path]

@night cloak it is being worked on :)

[elfin canopy]

@sharp onyx download only the official one and also check description.

[sand path]

Hopefully for good this time.

[elfin canopy]

Also which device do you own (company), @sharp onyx?

[steel wing]

@storm willow I meant facebook account can be dissabled/deleted

[tiny swift]

has the voice got fixed or not yet

[storm flume]

The voice chat will be functionable again soon, @tiny swift. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[storm willow]

@steel wing he(the owner) cannot login to the account. So others cannot login to the account too unless having access to another linked acc

[rose sandal]

Can i play pmco global using pubgm kr version??

[night cloak]

@rose sandal no

[steel wing]

He said someone logged in my account
He didnt mention that he cannot login anymore

[polar marsh]

@agile mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sand path that means Mic glitch will be fixed sooner than expected!

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[sand path]

@night cloak maybe. There is no official news

[rose sandal]

is there any different pmco for pubgm kr version?

[night cloak]

I see okay thanks @sand path

[sand path]

@rose sandal They need to wait for now to register.

[half quest]

I neeeed heelllp plz 😭😭

Hey, I have a problem with my purchase
Whenever you pay me money, buy us. All us are deducted
Please solve it I have spoken to you a lot and there is no response 😡
Name: ＲＡＮＥＭ ๛
ID: 5209162289

1- I had 4,800 (us)
2- It has 3800 (us)
3- I did not buy
4- I got it by buying through Visa through the Pubg app

3800 of us were deducted as punishment ... I have not made an unofficial purchase in the past, and I have not purchased (us) from outside the pubg app

You have now purchased it from the pubg application via Visa
... I don't know what the problem is!

Please refund 3800 to us, demand it and solve my purchasing problem
15 days have passed and I am talking to customer service within the app every day and there is no response or solution ??????

[rose sandal]

@sand path thanx

[storm flume]

You can contact the customer service via the game settings, @half quest. Refer to subpoint 5.3 in #faq for further instructions.

[half quest]

I talked to them a lot and there was no response

[native latch]

Hello

[sharp onyx]

Also which device do you own (company), @sharp onyx?
@elfin canopy
Huawei p20 pro

[polar marsh]

@native latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rough vortex]

Hello

Please i need support

I forget my email for my account and i log in in Twitter and i have th id for my account

Please i need online the email i log in by it

That's my id in pubg account

Please i nees answer

[soft sparrow]

@elfin canopy

[elfin canopy]

@sharp onyx you may check for official Huawei app which tells you the FPS. Make sure to read the description. Also it's better to test it.

Yes,@soft sparrow?

[soft sparrow]

answer the guy above.

[elfin canopy]

Is your account banned,@rough vortex?

[soft sparrow]

obviously not

[rough vortex]

One week A week because of an alliance

And i will not do it anymore

@@elfin canopy

And today it must open

[elfin canopy]

Alright.

[rough vortex]

Please help me to return my email@elfin canopy

? @Mav#0007

[elfin canopy]

Please recover your account,@rough vortex

Maybe through backup linked email to that account.

It's your responsibility to protect your account. We cannot help you with it.

[rough vortex]

How?

Please i try to fond it but I'm not remember

Just the user name

I know the password

[umbral dragon]

I have questions regarding the crew challenge points

Please grant me mods attention so I may redeem em cool m4 skins

[dense token]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dense token. Remember to read through #faq before asking questions in the support channels.

[dense token]

My account has been compromised ID5133516878

[errant moth]

Your account status turns out normal you can log in and play as it should be. if you encounter any log-in issues please click the buttom below for the solutions!

[crystal lynx]

guys, is it bannable to play on mumu emu on a mac?

[inner veldt]

Hi

[dusky zealot]

How can i get beard in pubgm
Its showing to unlock in season 7

[crystal lynx]

@dusky zealot s7 royal pass, u cant get in anymore

[umbral dragon]

So sad dude

[dusky zealot]

Is there any another way to unlock beard

[umbral dragon]

I mean they gave away the mustache for freee

[crystal lynx]

Maybe in the future

[umbral dragon]

Lol dude can someone guide me about the crew challenge?

[vivid frigate]

Hii

I want help plz

[storm willow]

@umbral dragon i dont know much about crew challenge. Ask your question and wait for another staff to respond

@vivid frigate how can i help you

[polar marsh]

@vivid frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[errant moth]

@storm willow Your account status turns out normal you can log in and play as it should be. if you encounter any log-in issues please click the buttom below for the solutions

[dense token]

No

[errant moth]

My account does not open

[crystal lynx]

@storm willow Whats the safest emu on mac please

[storm willow]

@errant moth whats with that message?

[dense token]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dense token. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@dense token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can now access #emulator-chat and #emulator-support, @crystal lynx. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[storm willow]

@crystal lynx please ask in emulator channel.

[crystal lynx]

Yeah, i forgot how to access that channel, thanks

[errant moth]

@storm willow

[polar marsh]

@errant moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neat sphinx]

ive been having framedrops a lot this week i was just wondering if others have reported this as well and is tencent already aware and fixing the problem?

[night cloak]

What is going on ? i dont uave voice chat in the Game The fram rate is droped , i play with ping 20 iphone xs max 500g , waht is going on on this game?

[storm flume]

The voice chat will be functionable again soon, @night cloak. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

Please refer to subpoint 4.9 in #faq for further information, @neat sphinx. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[untold anvil]

@fleet isle

[neat sphinx]

ive already done all of that mav

[untold anvil]

@vital sluice this guy needs help @fleet isle

[vital sluice]

What's up?

[fleet isle]

Hi Logan

[polar marsh]

@fleet isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@modern marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone nest]

Why do i get 10min?😓

[drifting jackal]

My voicechat doesn't works

[storm flume]

The voice chat will be functionable again soon, @drifting jackal. We apologize for any inconvenience these recent issues may have caused you. Thank you for your patience.

[night cloak]

10 min what @undone nest

[drifting jackal]

I can't hear my teammates

[undone nest]

10min bán

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @undone nest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@drifting jackal read the bot message

[drifting jackal]

I read it but why is that so

And how long would it takes

[night cloak]

It will be fixing soon

[drifting jackal]

And second one I must restart my phone to open the game?

[undone nest]

1.my connection is stable
2. I’m on iOS what shall i do?

[night cloak]

Jailbreaked

[undone nest]

Yes but no cheats installed

Also tried to use in none jailbroken mode and still got 10min

[drifting jackal]

How can I fix that I have a good device since 2 days it takes so long to open the game

[undone nest]

And FYI being in a jailbroken state doesn’t bâns you right?

[night cloak]

Delete the resource pack and clear the cache@drifting jackal

Jailbreaking won't give you a ban

[drifting jackal]

I have done it so many times it doesn't works

[undone nest]

Hm interesting so what shall i do then?

[night cloak]

un-jail break