questions

[night cloak]

I have 150 uc that I just purchased

[woven atlas]

Lucky shop?@night cloak

[night cloak]

yes yes that

YEAH @woven atlas

where is it

😭

@spring zephyr can I dm u for a concern?

[spring zephyr]

@night cloak What's the issue?

[night cloak]

@woven atlas please tell the lucky shop

where it is

😭

[woven atlas]

@night cloak

[storm willow]

@night cloak

[woven atlas]

Offers zone

[night cloak]

not at my screen

its not coming at my screen ;-;

[storm willow]

Did you change region ingame

[night cloak]

yes

[storm willow]

You have the answer. These are regional specific

[spring zephyr]

It's only available for some countries.

[night cloak]

😭

so now I will have to change my region?

[outer island]

Help me

[polar marsh]

@outer island:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer cedar]

Hello please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @summer cedar. Remember to read through #faq before asking questions in the support channels.

[summer cedar]

I can't connect email connection failed. Please try again. I get an error.

[outer shell]

Beta version

[mint ermine]

How to get discord channel for pubg beta?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @mint ermine @outer shell:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[spring zephyr]

@summer cedar Make sure that you are entering a correct e-mail.

[mint ermine]

I am asking about discord channel

[lucid dove]

Ok I get it guys, you can't add Oceania servers and I know my average ping is around 150ms but like lately I've been dying a lot from people being able to shoot and sometimes kill me even though I'm around behind cover and sometimes they one shot or take out half my health in before i can even shoot my second bullet. This is getting really annoying because its happening a lot now. Just wanted to say 150-200ms is NOT playable, and that even with dns changer stuff like this still happens

[summer cedar]

@summer cedar Make sure that you are entering a correct e-mail.
@spring zephyr I am sure bro

[spring zephyr]

@summer cedar Then try repairing your game and see if it works.

@lucid dove Ask for Oceania server in #old.

[lucid dove]

i did

do you have any idea if they are actually thinking of adding oceania servers?

[spring zephyr]

No info about that.
But if there are many reports for this, then they may add this sooner.

[lucid dove]

please

i beg you...

[tired fractal]

I am getting bonus vouchers from weekly report but what are they used for?

[night cloak]

you can use them

to play pubg matches and earn some points, and then

you can use them to buy uc or gun skins / outfits

[spring zephyr]

@tired fractal Bonus vouchers are used to register into Bonus challenge with is only available for the Indian region.

[rich hound]

who are the moderaters here ?

<@&481161015728406538>

[elfin canopy]

Yes?

How may I help you,@rich hound?

[rich hound]

@elfin canopy. i am from Pakistan as pubgm add a Pakistani server ,i get 60-80 ping in classic but when i host a room i get 150-160ms why is that ?

[spring zephyr]

@rich hound Your ping depends on your server location. When you are playing classic matches, then it joins you to Pakistan's server that is closer to you and when you are playing in rooms then it may be in an another country's server.
That's why you get high ping in rooms but not in classic matches.

[night cloak]

@spring zephyr tq I forgot to collect those weekly vouchers 😂 just remembered by checking your pic

[rich hound]

@spring zephyr who do i fix it ?

[granite frost]

Im playing eu server and my matchmaking lang is arabic but when I play random i get a lot of pakastanies who don’t speak arabic

[rich hound]

@elfin canopy ??

@granite frost coz we dnt know arabic ,there is a comon language called english

[granite frost]

@rich hound u didn’t get the point

[spring zephyr]

@rich hound I don't think that you can fix it cause it's an issue with the servers and your network connection.

[tired fractal]

@spring zephyr so they are useless for me?

[rich hound]

@spring zephyr it cant be a network ,might be a server ,should not they fix it

[spring zephyr]

@tired fractal Umm, if you are not in the Indian region.

[rich hound]

<@&481161015728406538>

[tired fractal]

Nope, I'm from europe/germany

[rich hound]

i am from Pakistan as pubgm add a Pakistani server ,i get 60-80 ping in classic but when i host a room i get 150-160ms why is that ? <@&481161015728406538>

[bold siren]

I believe you got your answer, @rich hound.

Refrain from using the moderator tag too much.

[spring zephyr]

@rich hound Please avoid mentioning the Moderator role.

[elfin canopy]

@rich hound please post about it in #old.

Do not mention moderator role if it's not an emergency.

[night cloak]

[velvet helm]

Hello RAY《TRZ》ū,

Thank you for contacting us.

We understand your concern regarding the account lost.

We have reviewed your previous interactions with us and observed that you have already raised a ticket for this issue and we have addressed it.

If you still need any assistance please get back to us.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Abraham M.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Guys, I lost my account, I can’t return it, and email clients, then I’ll leave it

[velvet helm]

Guys, I lost my account, I can’t return it, and email clients, then I’ll leave it

[elfin canopy]

Yes,@dawn python?

Contact in-game customer support again,@velvet helm.

[velvet helm]

I called them how many times the same

I called them how many times the same

[elfin canopy]

Contact them again.

We are unable to help you with it.

[polar marsh]

@unkempt onyx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@undone sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zinc vector]

Is this a legal player

[spring zephyr]

Doesn't looks like it.
Make sure to report him/her in-game.

[heavy vortex]

37 kills... definitely no

[zinc vector]

@spring zephyr report but not taken any action

[night cloak]

@zinc vector youtubers (pro players haha)have more skills and stats !

I need assistance. 🤔

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Does pubg mobile support carding? And buting and selling of accounts? Looks like theya re blind

[spring zephyr]

No, they don't.

[night cloak]

It’s happening. Going to do something about it? Or sit and watch

[kindred bough]

facing high ping problem, please i have messege on instagram, fb, twitter, but still the ping issue in Pakistan is not solved

[little wedge]

how can i get crew points?

[crisp turret]

@little wedge you cab earn it by registering and playing crew matches

[little wedge]

okay but how can i register

[sand path]

Registration will start soon

[zinc vector]

@night cloak thats a hacker

[elfin canopy]

@kindred bough can you post your internet test results along with jitter and latency?

[crisp turret]

@golden star its pubg m support , please move to #matches

[worn river]

Help

[dense briar]

my account is contunisuly terminting help me plzzzzzzzzz

[little wedge]

@sand path do you know when it's available to register?

[dense briar]

help me

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @dense briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@golden star Use #matches for that.

[dense briar]

bro i am new plz help me where my question were answred

[spring zephyr]

@worn river Try repairing your game.

@dense briar Click on this ----> #faq
And read subpoint 4.11

[dense briar]

0k thanks bro

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @dense briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

This issue will be fixed in 0.19 update,@worn river.

[night cloak]

@zinc vector im sure 80% is hacker with spectate or no..but it's a game only..from season 6 i can see that.🤣 afk no chat here

[polar marsh]

@silk pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful swallow]

My account has been hacked

[spring zephyr]

@graceful swallow Can you still access your account?

[graceful swallow]

yes I managed to bind mail @spring zephyr

@spring zephyr but he has my vk binding

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @graceful swallow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[worthy mortar]

Hello sir pubg customer service again and again reply me And then show option new conversation. Can i again send all details

[spring zephyr]

@worthy mortar Contact them again and provide correct info.

[worthy mortar]

50 times i provide correct information

[spring zephyr]

Do it again, that's your only hope.
We can't do anything about it.

[zinc vector]

37 kills... definitely no
@heavy vortex see his old KD

[shrewd gull]

Hlo my game is crashing agains and agin while i am playing it started yesterday and today also sometime in a match , in tdm , in cheer park

Plsssss help!!!!!!!???

[zinc vector]

I use the pubgm official report website 3 days ago to report a cheater and his teammates but the cheater and his teammates are playing freely with hacks to push his and his teammates rank.

@shrewd gull is your device is root

[shrewd gull]

Yes

[spring zephyr]

@shrewd gull Unroot it.

[shrewd gull]

Or hide magisk??

[zinc vector]

@shrewd gull unroot your device and try again

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[zinc vector]

@shrewd gull i think you wants to use hacks

[polar marsh]

@high dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@zinc vector They will get banned soon, it takes soon time to process all the reports.

[night cloak]

solve the problem, please. id:5106746487

[spring zephyr]

@night cloak Read #faq 4.11

[shrewd gull]

@zinc vector no , i ahve overclocked cpu and i dont use hacks

I rooted to remove blotware , i even dont know i need root for hacks

[zinc vector]

@shrewd gull ok unroot your device

[polar marsh]

@civic sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@hallow escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven grail]

Please solve my proplem my account closed ID: 5670440964

[spring zephyr]

@raven grail You got banned?

[raven grail]

Yes

[polar marsh]

@raven grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@flint nebula English please.

[flint nebula]

Ohk

Pappetmaster set emote is glich ?

[spring zephyr]

@flint nebula No?

[flint nebula]

Emote is not working

[spring zephyr]

Have you bought it?

[flint nebula]

Ya

One min send ss

[floral moon]

@worn river we lost our Happiness 😔

[spring zephyr]

@flint nebula ^

[flint nebula]

?

[spring zephyr]

@flint nebula The emote doesn't come with the outfit.

[flint nebula]

Then

Emote ?

[spring zephyr]

You will have to unlock it from the emote section.

[flint nebula]

No bro its both are different emote

[storm willow]

The one that shows with outfir is preview/ teaser not available ingame @flint nebula

[faint steppe]

Can Pubg detect carders??

[flint nebula]

@storm willow then its available later ?

[storm willow]

Any purchase made via illegal method will be deducted @faint steppe

@flint nebula no information about that.

[faint steppe]

@storm willow Umm

[night cloak]

How to join vietnam version

How to connect vietnam version my global Account

[storm willow]

@night cloak the link to the list of partnered server is in #613267301243944960

[gloomy cobalt]

I want report someone plz.. What should i do?

[storm flume]

Hello, @gloomy cobalt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[flint nebula]

@storm willow hi bro can you come to vc ?

[storm willow]

@flint nebula Whats the issue ?

[flint nebula]

@storm willow uc deduct releted

[storm willow]

If you have purchased via unofficial source. The UC will get deducted

[flint nebula]

@storm willow can you come to vc. ?

🥺

[storm willow]

You want me to tell the same in VC? My answer will remain the same .

[flint nebula]

@storm willow just about uc deduct and all

[storm flume]

You can contact the customer service via the game settings, @flint nebula. Refer to subpoint 5.3 in #faq for further instructions.

Use #activities to find other PUBG MOBILE players, @sly trench.

[mint sierra]

I have reported my issue two days ago no solution comes. Wtf i do now?

Please Help

I have spent money

[mortal swift]

When will the crew challenge start

[sand path]

Soon

No dates yet

[tiny bridge]

Hello guys, I want to report all PUBG allies, and I have the video clip guide. How can I report?

[polar marsh]

@atomic galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tiny bridge report them via in-game

@atomic galleon avoid giving false informations, and use a discussion channel .

[tiny bridge]

I do not have the proof, I am an Arab, living in Iraq

[polar marsh]

@atomic galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @atomic galleon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@atomic galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Use #chat @atomic galleon

[atomic galleon]

Open your eyes

[north rover]

I don’t know why Technical Support doesn’t want to just solve my problem

[worthy mortar]

What the Hell pubg Customer service such a very lol

40 days my unlink account is not recover

[storm flume]

You can contact the customer service via the game settings, @worthy mortar. Refer to subpoint 5.3 in #faq for further instructions.

[north rover]

Inside the game, an automatic response to the e-mail, there is no response, so here is the solution

[spring zephyr]

@tiny bridge Report them in-game.

@north rover What's the issue?

[north rover]

My problem is the last period of people playing any one who kills them, he says hacker and informs that we are affected more than cheaters, but I have proof that no third party has used the game nor did I come close to any game cheating or violating the laws.

[tiny bridge]

@tiny bridge Report them in-game.
@spring zephyr I have reported them via Jamil PUBG but don't accept the video

[spring zephyr]

@tiny bridge Report people teaming up in-game.

[tiny bridge]

I informed about them and I own the video and there is no evidence, but how do I send the video?

[storm willow]

@tiny bridge send them to ingame CS

[thorny pumice]

Hi, Have lost skin, data loaded , friends in global version when change to VN version ???

???

[light quiver]

Sword emote no sword

[thorny pumice]

@bold siren @spring zephyr Hi, will I lose my skin, weapons, data loaded , friends in global version when change to VN version ???

[bold siren]

You won’t but you won’t be able to login to the Global version again.

[thorny pumice]

@bold siren ok I know that , please can you tell me the right way how I can change to VN version

Because, i tries with demo account but I found nothing ( no data was empty as a new account)

@bold siren @spring zephyr please I need your opinion??

[storm flume]

Please refer to subpoint 2.9 in #faq for further information, @thorny pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gloomy dagger]

When Tommy gun can attach red dot ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @gloomy dagger. Once we do, we will publish further information in #news.

[thorny pumice]

@storm flume please can you tell me the way which I can transfer my account with all my data without lost anything???

[spring zephyr]

@thorny pumice Just log-in your account in the VN version and you will transfer your account.
But remember that you can't revert this process.

[gloomy dagger]

@thorny pumice @storm flume is bot

[thorny pumice]

@spring zephyr I did it already but it came like new account without any data ??? How ??

[mild robin]

Yall have no solution and no contact with the team to get this fixed. ? What kinda support are you all ??

[spring zephyr]

@mild robin It will get fixed in the new update. (0.19.0)

[mild robin]

Mind telling when its dropping? And are u sure i will get it back ?

[spring zephyr]

No confirmed dates yet.

[night cloak]

what is best for low end pc - directX or OpenGL

on gameloop

[spring zephyr]

@night cloak Ask in #emulator-support

[thorny pumice]

@spring zephyr @spring zephyr I did it already but it came like new account without any data ??? How ??
Please replay!!!!

[spring zephyr]

Wait, let me confirm if you can still transfer your account to VN version.

[thorny pumice]

@spring zephyr ok please

[uncut star]

<@&481161015728406538> please help me

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @uncut star. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@uncut star Please refrain from mentioning the mod role.

[uncut star]

@spring zephyr I did not what you are trying to say?

[spring zephyr]

@uncut star Read #faq 4.11
And please do not mention the Moderator role again, it's only for emergencies.

[uncut star]

@spring zephyr well it is an emergency

[thorny pumice]

@spring zephyr any update please ???

[storm willow]

@thorny pumice i think transfering of account isnt possible anymore.

continue playing in Global account or Create new account in VN

[harsh bone]

<@&639889499718942720> please help me. Last time I contacted you guys a week before . I cannot purchase UC in my account.

[spring zephyr]

@harsh bone Please avoid mentioning the Community team role.

@harsh bone What's the issue?
Can you explain in detail please.

[harsh bone]

@spring zephyr

[spring zephyr]

@harsh bone You can use this link to buy UC ---> https://www.pubgmobile.com/pay

[harsh bone]

Why can’t i purchase UC in-game?

[umbral dragon]

@spring zephyr assistance regarding the aloha set in the redeem shop?

I don't see it anywhere but tons of people do

I've b been asking around for days but no info

[summer cedar]

how do I remove gmail from the account I forgot?

[hexed jasper]

How many DESCORD server are there like this one

I mean the ome that support report a hacker

[summer cedar]

I can't add e-mail and phone and it keeps giving me errors !

[craggy blade]

@hexed jasper Most of the partnered servers support that @hexed jasper

[hexed jasper]

@craggy blade can u give me links

I joined mena

[summer cedar]

I've been writing for days. no one's interested.

[craggy blade]

@hexed jasper Yep mena also support cheater reports.

[hexed jasper]

I need another one

[craggy blade]

All invite links of partnered server are in #613267301243944960 @hexed jasper

[hexed jasper]

Um an active hacker reporting person

[boreal marlin]

Hello pls help me my account got hacked

[hexed jasper]

@craggy blade thanks man

[craggy blade]

Welcome :)

[boreal marlin]

#questions login error showing failed to login please try again

[elfin canopy]

How many social media accounts are linked with your PUBGM account,@boreal marlin?

[boreal marlin]

Only facebook

[elfin canopy]

Try recovering facebook account, refer to subpoint2.8 of #faq.

[polar marsh]

@dull pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed jasper]

@craggy blade i joined some of the partnered servers but there was no hacker report channal

[elfin canopy]

@hexed jasper, use #chat :)

[polar marsh]

@rotund bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef wagon]

Hello is anyone else having this issue? It takes about 1m or more to open the game it has never been this slow it usually takes about 30 seconds

I’m having this issue on iPhone Xs Max

[hexed jasper]

@elfin canopy i will try

[reef wagon]

My internet has no issues

[storm willow]

@reef wagon did you try on another connection?

[elfin canopy]

Try clearing the background apps and clear some RAM, check your internet connection again, the game is working fine, @reef wagon.

[storm willow]

Wifi to mobile data or the reverse

[reef wagon]

I restarted my phone 2 times I restarted my router and even another internet. It’s still the same

[storm willow]

Repair the app once and see if that solves the issue

[reef wagon]

@storm willow but all of my control and sensitivity will reset

This is my internet speed

[storm willow]

Just give routine repairs basic one that wont affect layout/ sensitivity. have back up of layout just in case @reef wagon

[reef wagon]

@storm willow thanks for your help.

[polar marsh]

@rugged bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@boreal marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light quiver]

There is no sword in the sword dance.?

Hey help pls

[storm willow]

@light quiver post in #old

[fringe latch]

How can I use iPad mode on laptop? In order to show the full person in the game

[night cloak]

I completed this but didn’t receive the reward

[pearl wagon]

Hello, I left the game for a long time for the reason of studying and when I came back I found the second link of the game had been hacked and now they enter the game from him what should I do

[tired ginkgo]

sorry if this is not the right please to ask
why there is no restrict actions against cheaters ? i reports many of them and just give them several days banned and also why not using the uid of the device to let them be aware if any one else used cheat scripts the device will be banned !!

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pearl wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @tired ginkgo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[pearl wagon]

Hello, I left the game for a long time for the reason of studying and when I came back I found the second link of the game had been hacked and now they enter the game from him what should I do

[storm willow]

@pearl wagon follow #faq 2.5

[zinc vector]

Account link to email is showing fail

[blissful phoenix]

Facebook account is broken and I link to the Bupji account on the Facebook account

[grave lichen]

K

[elfin canopy]

It's a new login method, still in it's testing phase, try repairing your game, if it still doesn't work post it in #old, @zinc vector.

Try recovering your facebook account linked to your PUBGM account. Refer to subpoint 2.8 of #faq, @blissful phoenix.

[night cloak]

@storm willow

[elfin canopy]

Your account will be deleted permanently and this action is irretrievable, @night cloak.

[night cloak]

@elfin canopy but why

[blissful phoenix]

Facebook account is broken and I link to the Bupji account on the Facebook account

[dusty rover]

Need to unlink fb

[polar marsh]

@ivory quartz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@ember pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @blissful phoenix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Unlinking feature is not available for now,@dusty rover.

@night cloak because you started the account deletion process by clicking on "delete account".

[night cloak]

@elfin canopy Any Method To Stop It

[woven atlas]

No

Only thing u can do is contact customer care

Thats it

[brazen schooner]

@Storm Breaker#3280 @Storm Breaker#3280

[polar marsh]

@gentle merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar spade]

What is @rare user?

[short eagle]

it is a role you get by chatting in this sever @cedar spade

[queen trail]

My account got banned without any reason I don't use hacks and gfx tool then why my account got banned I spent a lot of money please give me my account back

[storm flume]

Use of unauthorized third-party software or methods, @queen trail, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[proud junco]

Will there be a new protection system

[cedar spade]

How to get rare. I mean how many levels are there. I am currently 5 I guess

[queen trail]

@storm flume but I didn't use anything that was related with these

[woven atlas]

@cedar spade type !rank in #481204134859505684

[queen trail]

@woven atlas please help

[polar marsh]

@queen trail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak flint]

Player indo?

[cedar spade]

@cedar spade type !rank in #481204134859505684
@woven atlas I know my rank. Want to know rare is how many levels from 6. 🙂

[woven atlas]

@cedar spade lv 10

[cedar spade]

Ok. Thanks

[bright tinsel]

What just happened with the EU ping it went from 37 to like 500 and 15 min later back to about 37

[atomic galleon]

Its possible to check top 500 players? I dony know how much points i need to conqueror

[sand path]

It is usually 150 less than the 100th. @atomic galleon

[atomic galleon]

Im not sure bro, top 100 on tpp have 4350 points, and i saw one guy with 4246 points and still have ace

Then maybe 100 points less..

[polar marsh]

@weak trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@weak trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired wind]

i don't know why pubg credit my uc help me 420 uc

help

[proud junco]

Does Andy's character protect me from facing cheaters?

[sand path]

Does Andy's character protect me from facing cheaters?
@proud junco
No. It is just a character.

i don't know why pubg credit my uc help me 420 uc
@tired wind
Only customer service can help with these.

Im not sure bro, top 100 on tpp have 4350 points, and i saw one guy with 4246 points and still have ace
@atomic galleon
That's because he might've just gotten there. It refreshes once a day at 0 utc

What just happened with the EU ping it went from 37 to like 500 and 15 min later back to about 37
@bright tinsel
That's weird. Did your friends face the same?

[proud junco]

Please create a character that does not make me play with cheaters. You do not have a protection system that protects the simple while playing

[bright tinsel]

Idk i played solo @sand path

[sand path]

Idk i played solo @sand path
@bright tinsel
Maybe your internet. It may happen when there's background data usage.

Please create a character that does not make me play with cheaters. You do not have a protection system that protects the simple while playing
@proud junco
Feel free to add that in #old

[bright tinsel]

It showed it as a red server and i didnt have anything running in the background @sand path

[sand path]

Maybe other devices connected to the same network

[bright tinsel]

I didnt use wifi is its impossible

@sand path

[tired wind]

give me customer servic mail

[sand path]

@bright tinsel well it is fixed. If it happens again let us know.

give me customer servic mail
@tired wind
[e-mail]

[fiery grail]

Hi

[polar marsh]

@fiery grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright tinsel]

@sand path ok thx

[night cloak]

@sand path hey help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Number 4 what to do

@sand path help

[civic pivot]

Do someone know about the new cheaters? Which turns your screen 180 degree and with 1 bullet instant death? Do admins know this? I face it every round. Removed Pubg for this

[storm willow]

@night cloak type the user name of social linked account

@civic pivot yes we received a report. Do you have additional video evidence ?

[civic pivot]

Well lost my hope since there is every week 1 cheater gets banned i no longer record and no longer report any ingame, aproximately 25 rounds total in 2 days i got instant killed and now i removed the game for good

Need 73837473937 weeks to get 20 cheaters banned i guess

[storm willow]

Unfortunately we discord staffs cannot do anything. Please post in #old

[civic pivot]

Whole my squad is killed within 1 second with 3 bullets and a nice screen shake gift with it

My words not to you my dear friend, youre one of best mod 🙂 hope this message helps for the ones continue playing this game

[sand path]

#old.

[frank canopy]

Something happens to my friends lobby. Anyone has same problem? Ps not his skin.

[night cloak]

@civic pivot actualy i think i know from where this comes from

Guns Don't Load For Me In TDM - PUBG Mobile Emulator. PLZ Help

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[formal cloud]

When is update 0.19 rolling out?

[storm flume]

We currently do not have a specific release date for the upcoming update, @formal cloud. Once we do, we will publish further information in #news.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eternal ruin]

Can somebody help. I did nothing wrong 😦

[knotty fable]

@polar marsh how it will be fair to play against the emulator players? .. Playing with Mobile vs PC never be a fair game. ? More hackers are coming with Emulator version. #questions should stop emulator vs mobile

[modern orchid]

t

My Pubg account stolen on February 17, 2020 .ID 5255823527.
My account connected to Facebook and Game Center. The Hacker hack my Facebook account then enter to pubg game and change Facebook to his account.
Now, we can all get into the game at the same time. i have all the evidence to approve my account.
I'm looking for your immediate support to change the Facebook link to my Facebook.Also, he said through more chats with him, he wants to buy the account. I already spend over $3500 on my pubg account and don't want to lose my money and my account. I seeking your support in this regard to recover my account as soon as possible.

[sand path]

@polar marsh how it will be fair to play against the emulator players? .. Playing with Mobile vs PC never be a fair game. ? More hackers are coming with Emulator version. #questions should stop emulator vs mobile
@knotty fable
Emulator players have their own different lobby.

[storm flume]

Please refer to this channel's pinned messages for further information, @eternal ruin:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

Please refer to subpoint 2.5 in #faq for further information, @modern orchid. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

My phone unexpectly shuts down and restarts while playing
Is it because of the overheat or something like that ?

[sand path]

Disable developer mode if it is on. @night cloak

If doesn't work. Hardware/heating issue.

[modern orchid]

Where do I not know

[night cloak]

Disable developer mode if it is on. @night cloak
@sand path
Developer mode in my phone ?

[sand path]

Yes.

Contact customer service in game and follow these steps. @modern orchid

[faint steppe]

Do pubg mobile get optimise after every update??

[polar marsh]

@loud swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

The game is optimized more after each update. Yes.

[polar marsh]

@keen jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[faint steppe]

What is the ratio of getting mythic items in game

I have opened 20 premium crate nothing else only silver frag and some useless guaranteed reward

[crisp garden]

Like 0.5

[modern orchid]

Contact customer service in game and follow these steps. @modern orchid
@sand path I reached out with them, did they wait for them 90 days or will they respond to me 90 days ago

[night cloak]

andy mythic emote !!

i got the mythic and the emote not come ?

why ?

[woven atlas]

@night cloak the emote doesnt come with the set its not mentioned anywhere

[night cloak]

how to get the emote ?

[woven atlas]

@night cloak the mythic outfit doesnt have any emotes. Only legendry emotes which u can unlock by opening crates

[proud junco]

I sent a video clip of a 100% clear cheater to in-game customer service and was answered that this is not? Are you serious? I think I have to be a cheater, as protection is very weak

[night cloak]

@proud junco

Report on the website

I can't send here the link

check ur dm

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

The .report not works for me so sad

[marble wraith]

In how many OFFLINE days is the clan leader expelled? and who will be the next leader?

[feral knoll]

@proud junco can you post it to #media ?

[woven atlas]

@marble wraith time duration is not known but the most active guy in ur clan gets the leader role

[proud junco]

@proud junco can you post it to #media ?
@feral knoll

No

[feral knoll]

[night cloak]

Using gfx

[tiny anchor]

how can i report cheaters ?

is there anyone has access to #cheater-reports channel?

[feral knoll]

@tiny anchor that channel is closed

[tiny anchor]

will it open again ?

[cyan citrus]

yes , tomorrow

[shy mist]

Thnx for bringing back PREMIUM CRATES and giving useless facemasks and headgears

[feral knoll]

@tiny anchor also you need to be lvl 10 so you can send msgs to #cheater-reports

welcome

[tiny anchor]

thank you

how can i know my lvl.?

[feral knoll]

@tiny anchor use !rank in #481204134859505684

[shy mist]

Increase the chances of getting anything other than headgears pls...All 6 of us opened at once and we got same masks XD...I've been getting it since 120 days in first 10 crates..

[woven atlas]

@shy mist #old

[shy mist]

None cares dude ..I've been mentioning it since month.. Nothing's fixed...

[stray bone]

I need help, the help and support team doesn’t help me, all I got is auto bot replys

[marble wraith]

@woven atlas The leader has been offline for 71 days, when will he be expelled? So that the new leader is chosen?

[normal fulcrum]

@marble wraith Leadership doesn't transfer anymore until leader of the clan does it manually

@stray bone How can we help you?

[polar marsh]

@stray bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@stray bone Say the issue only

Don't write an essay

[polar marsh]

@stray bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint wigeon]

Shocker

[urban bridge]

5672698492
BNA PLZ IS BIG ESP + MBOT

5672698492

[polar marsh]

@urban bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shrewd geyser]

How can I now how many reports on my account?!

[feral knoll]

@shrewd geyser you mean how much players reported you?

[shrewd geyser]

Yep

[feral knoll]

you can’t know that

[polar marsh]

@wary swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[noble crypt]

534655334
Why my account got banned for I played since s1

534655334

[feral knoll]

if you cheat you get END

[noble crypt]

But I dont cheat

[feral knoll]

read @polar marsh msg. and you should know asking about here is a mute

[polar marsh]

@tacit isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@noble crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@crisp scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow zodiac]

Hlwo

[pulsar elbow]

Hi support pubg team

[open gale]

Heloo

This player is hacker

5380434902

[pulsar elbow]

my acount in already plocked

[storm flume]

Hello, @open gale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vivid merlin]

@pulsar elbow banned?

[night cloak]

شباب ممكن تبلغو عن هذا اللاعب هكر
5315575068

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[pulsar elbow]

yes

Yes @vivid merlin

[vivid merlin]

for how long?

[polar marsh]

@pulsar elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic shuttle]

Need help, I got severe framedrops on my S9+. Start the game at 60FPS but end up at low 30's high 20 after 3 matches. Does anybody know about this? Phone temps are around 44celsius so it shouldn't be thermal throttling the processor (Exynos). Graphics are set to lowest as it can be and framerate is extreme.

[polar marsh]

@stiff pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@unique lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp spoke]

Hack duo

[sweet berry]

club open fall split 2020 registration 24 Juni?

[polar marsh]

@marsh igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[outer yoke]

how can i change my pubg password?

[hearty terrace]

Dear Sir / Madam
Subject: PUBG ID Log In Problem, Please Help Me
Dear Sir / Madam
My Account User ID is : 712380239101825
My Game ID : 5174393492
Email Id is : [e-mail]
Nick Name : Shild么RΛzer
Sir/Madam, I am not able to login in my PUBG Account, Its Showing Your Account has been Disabled for violation of PUBG Mobile Guidelines.
But I Had not Done Anything against Your Guidelines, I always Follow Every Guidelines And Terms.
Please Activate My PUBG Account Its Very Valuable & Important For Me.
Thanks Your
Sincerely Vishal Nade

[polar marsh]

@hearty terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade verge]

Anyone here to help ?

[night cloak]

@jade verge Yes?

[jade verge]

What does it mean..?

[hexed shoal]

Can someone help me? Please

[jade verge]

Hello ZamiulAlamkkkk,

Thank you for contacting us!

We understand your concern regarding the Account Lost.

We have reviewed your previous interactions with us and observed that you have already raised a ticket for this issue and we are addressing it.

[glossy sable]

Can't help you if you don't state the issue.

[night cloak]

Can you report a teamate that f ing leads you to an entire squad?

Because in losing rating

[glossy sable]

High chances, @hexed shoal.

We do not have clear information on that.

Don't try it, for your account's safety.

[solar stirrup]

@glossy sable hey brother actually i switched my main account from global to vng because i have to record a video but now i won't be able to switch and getting problem in esports

[glossy sable]

You should have used a Guest account.

You will not be able to switch back to Global, due to Vietnamese government restrictions.

:/

[polar marsh]

@hexed shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar stirrup]

Is there any option for recovery @glossy sable

[glossy sable]

Nope.

You can always contact the in-game Customer Service, but don't get your hopes up.

[storm flume]

You can contact the customer service via the game settings, @solar stirrup. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@lime juniper please ban the cheaters its monday

[glossy sable]

Use a non-jailbroke, device, @hexed shoal. You will soon get a ban if you continue to do so.

[night cloak]

whom was reported in cheaters report

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse wagon]

What do you mean the support team here

[modern orchid]

What do they mean

It should be noted that without a complete and clear answer to all the above questions, we cannot assist you, the more accurate and clear your answer will be, in order of the order of questions, the faster we will deal with your problem. If we do an investigation based on the information you provided us and we cannot regret any security breach on your account unfortunately, we cannot confirm that you are the owner of the account, and we cannot assist you in solving this problem, although we know that this may be frustrating, but we apply these documentation requirements To protect user accounts and private user data. thanks for understanding .

[outer yoke]

hello someone hacked my twitter account how can i disable twitter from my pubg account?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @outer yoke. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[granite grove]

T

Guys report all of them hacker they using magic bolet and heads hoot . Seepd...... And more please report

[storm flume]

Hello, @granite grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Make sure to avoid those forums.

My account has been hacked 😩😩

Can help

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

I have spoken and they told me we cannot help you please go to discord PUBG mobile??

[polar marsh]

@dark gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please help before attending my account

[still dagger]

I am 18+ plz do it yes 😫

[fierce star]

When is the next season coming

[visual falcon]

Just after> When is the next season coming
@fierce star Just after ending week 8, then after 8 days new season new days🙂

[still dagger]

Sir i am 18+now plz give permission to make 18+option yes😫

[vivid musk]

Hello I want to inform that after season 13 update there is a problem with ( DP-28 Enigmatic killer skin ) as when the skin is applied on the gun I am unable to see the skin and in-game I cannot do anything scope in or peak in while the skin is applied and currently my gun is at rank 3.
The problem is with the android users only and not with ios users.
Please Fix the Glitch ASAP.

[short eagle]

@vivid musk #old

[polar marsh]

@graceful crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid musk]

@short eagle Okay, Thank you

[short eagle]

[neat palm]

hi

When will the unlinking feature be returned?

[verbal bramble]

I need email pubgm

[night cloak]

[e-mail]

When will the unlinking feature be returned?
@neat palm It is being reworked at the moment.

[coral sable]

Guys, please, I want to help.

[alpine spear]

My account was accidentally closed How can I unblock my account because I lost my time and effort on the account

[night cloak]

@alpine spear For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[glossy sable]

Use the Repair Client option on the login screen, @coral sable.

[coral sonnet]

Can anyone helm me

[coral sable]

@night cloak I don't know how to send my problem to the company.

[night cloak]

Use the Repair Client option on the login screen, @coral sable.

@coral sonnet English?

[glossy sable]

Login on newer version thingy, hope.

[coral sable]

@night cloak The problem with the account itself is not

[night cloak]

@coral sable There may be different reasons. Maybe an issue with the client, maybe those accounts were banned, maybe your Internet is unstable and only loaded the placeholder texts.

[hollow shard]

@night cloak

[night cloak]

Yes?

[coral sable]

It's possible@night cloak

[night cloak]

@coral sable Possible, yes. But make sure to follow the basic steps.

[wind spruce]

Hi

[night cloak]

@wind spruce Yes?

[opaque olive]

Hello

[wind spruce]

I have issue with my account

Has been hacked by someone

[opaque olive]

Hello

[wind spruce]

My account linked with Facebook acc

@night cloak now the hacker link a google account

[opaque olive]

@night cloak

[wind spruce]

Now he can login with me

I need to unlinked the google account and just keep the Facebook

@night cloak what can I do?

[storm flume]

You can contact the customer service via the game settings, @wind spruce. Refer to subpoint 5.3 in #faq for further instructions.

[wind spruce]

I answered all the questions but take up 90 days

My account will be gone

[night cloak]

@wind spruce For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

Answer all the questions correctly and it won't take that many days.

[wind spruce]

Okay

Thanks

[coral sonnet]

@coral sonnet English?
@night cloak

[night cloak]

@opaque olive Do you need any help?

[opaque olive]

Yes

[night cloak]

@coral sonnet A known bug which will be fixed on 0.19.0 update. Are you on iOS?

[opaque olive]

I cant open my account

[night cloak]

@opaque olive What's wrong? Could you elaborate?

[polar marsh]

@opaque olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral sonnet]

@coral sonnet A known bug which will be fixed on 0.19.0 update. Are you on iOS?
@night cloak im use android

[night cloak]

@coral sonnet All good then.

[coral sonnet]

my account was just hit by a bug right, not banned

[night cloak]

Yes.

[long trellis]

Please help me i got this error i login through Facebook i always get this error please help

[night cloak]

@long trellis Let me know if you can find PUBG MOBILE on facebook.com > settings > apps.

[peak viper]

Hello

[bitter pond]

Hi

[peak viper]

I have a video about cheaters

[proud junco]

I have three videos of three cheaters classified in Top 100 in Server Europe. If fair play is important to you, please contact me to send it to you

[soft sparrow]

@proud junco you may send them to a mod

[tardy orbit]

Hello i need help please

[soft sparrow]

@tardy orbit regard ?

[peak viper]

I have video of team hackers

[proud junco]

@proud junco you may send them to a mod
@soft sparrow

Ok

[fading nest]

We need our own server 😊

[night cloak]

reports will be reopened today?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chilly plume]

Hi how to unlink email

[tacit flower]

Report

Admin ?

[chilly plume]

As some days back my account got hack

How ever i recovered my email but in my game someone attached email so i need help to unlink that attached email

Any support member here

[dire lichen]

I need to report a hacker

Thats his id

Plzz check his playy

[alpine tulip]

Can you plzzzz add this back??
(Did I put this the wrong chat?)

[storm flume]

Hello, @dire lichen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@alpine tulip #old

[storm flume]

You can contact the customer service via the game settings, @chilly plume. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@night cloak yes it will.

[storm flume]

Hello, @proud junco!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rough spindle]

Another account pan what the hill pubge

[polar marsh]

@rough spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @obtuse wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obtuse wagon]

Yes, I know, but I want to solve a question

[night cloak]

@obtuse wagon please be patient while they process your request

[scenic warren]

Hello is there any limited times to login with the viveration code when logging by email
Or is only once each 24 hours or whats the deal
Cause I logged in with it yesterday and now I don't receive the code on my email

[obtuse wagon]

@night cloak Yes, I am Saber, but I want to know what was in this letter and is the response to this message correct

[night cloak]

@obtuse wagon follow what they have told you

Is there any way to get premium crates

[obtuse wagon]

@night cloak Brother, I just want to request an inquiry. I have provided my information and the support has answered, but I don't know what they want me to do.

[night cloak]

@night cloak by spending Silver or by completing achievements

@obtuse wagon dont use #discord for this. Read that message clearly.

[quasi moon]

Hi,
This morning my account was banned for 1 week, I think you made a mistake because I follow your rules and I do not tolerate any offense.

I'm an honest pubg player, maybe I'm strong and some player reports me ?

Could you please take care because I don't break any rules

Thank you

ID : 522690338
Username : i7、Sun

[night cloak]

do the file claim @quasi moon

[quasi moon]

I do

[night cloak]

we dont deal ban in this server

[quasi moon]

You can’t find the mistake ?

I respect everything... I don’t understand why I’m ban 1 week !

[scenic warren]

Hello is there any limited times to login with the viveration code when logging by email
Or is only once each 24 hours or whats the deal
Cause I logged in with it yesterday and now I don't receive the code on
my email

Help please

[obtuse wagon]

@night cloak Just give me a time limit to understand what my problem is

[night cloak]

@quasi moon playing with cheater or teaming up, avoid repeating this in here, we cant help you.

@scenic warren there's no time limit

[quasi moon]

I don’t play with cheater, I don’t teaming up, I’m a pro player dude.

[night cloak]

ok

[quasi moon]

You can’t help me ? It’s unfair...

[polar marsh]

@quasi moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Other than using silver fragments how can we get premium crates

@obtuse wagon check the in game settings to check which account has been linked and give them the details.

@night cloak by completing achievements

Other than that

[ornate grove]

I have problem i need help

[scenic warren]

@night cloak why I'm I facing this problem then
What should I doo

[scenic warren]

Hello is there any limited times to login with the viveration code when logging by email
Or is only once each 24 hours or whats the deal
Cause I logged in with it yesterday and now I don't receive the code
on my email
This is the problem

[glossy yacht]

Why does it always say that

Someone explain

[night cloak]

@glossy yacht clear the cache and re-login.

[polar marsh]

@ornate grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@scenic warren you might have provided them the wrong password or mail ID

[obtuse wagon]

@night cloak I answered this message, is the response method correct?

👇
The hacker linked my Google account and I am very afraid on my account

[scenic warren]

Nothing wrong with the email
I forgot the password so I'm using the vivrrtaition code

It worked only once yesterday

[night cloak]

@obtuse wagon the hacker linked the Google play account.
refer this : https://i.imgur.com/RdHVpDX.png

[glossy yacht]

@night cloak i cleared chace and re login and still says it.

[obtuse wagon]

Yes, I provided the information correctly and the response was made after 5 hours, but I do not understand what he wants from me

[subtle pier]

I have mine too

Need help

[velvet sable]

Please Do something for Hackers in game and Pubg Mobile what happens to you season 13 in Royal Pass reward was not good enough, please give some interesting items in season 14 so that we get some interest to purchase it..

[lean jolt]

Unlink feature will come back or not?

[storm flume]

Hello, @velvet sable!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left mortar]

Does the band come to the frequent alliance

@storm flume @polar marsh Does the band come to the frequent alliance

[velvet sable]

@storm flume Hack is been use on other device ESP Hack and players are using Spectating features to locate enemies in game , there main ID is safe ..

[royal girder]

when will PMCO bangladesh registration start and how can we register in the tournament

[polar marsh]

@reef junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[analog crater]

Is unlinking social media ever coming back ???????

[royal girder]

@storm flume when will PMCO bangladesh registration start and how can we register in the tournament

[night cloak]

@analog crater It will

[polar marsh]

@solemn horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I am able to Login my id but it takes 2 to 3 minutes ,either My connection is Stable..

@gusty mortar dont spam emojis in here

[long trellis]

@night cloak yes brother i find can we talk on private message please

[simple depot]

#questions my id is -5199773100 and nickname is GODッPranav someone has taken my all uc

[night cloak]

@night cloak try clearing the cache of the device and restart the Device and Router.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @simple depot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[normal laurel]

@zinc vector
How can i get Form ?
I need that
PubGm office Content creater role

[carmine marsh]

hello

[night cloak]

Please fill this form up,@normal laurel :

http://bit.ly/2GQyoJz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @carmine marsh. Remember to read through #faq before asking questions in the support channels.

[normal laurel]

@night cloak OK where i can Submit this Form ?

[night cloak]

where??

[normal laurel]

Wait I'll fill up form @night cloak

[night cloak]

ok

you'll be contacted if you're selected @normal laurel

[polar marsh]

@gusty mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal laurel]

Ok i have also YouTube channel With around 4.1 K Subscriber
I'm on YouTube from more than 1 year@night cloak

[night cloak]

you'll be contacted if you're selected @normal laurel

[normal laurel]

@night cloak thank you

[polar marsh]

@fiery veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud junco]

Can i chat with you dm
@rock47

[polar marsh]

@tardy orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain vessel]

Any solutions?

[night cloak]

because you have a new account, it won’t put you on the leaderboard yet

you’re too low level

[plain vessel]

How much level do I need to attain it then?

[night cloak]

@plain vessel It resets every Monday. You will need to wait about a week.

[plain vessel]

Ohh

[night cloak]

@night cloak how do we file a claim

@night cloak You tap on "file claim."

[plain vessel]

😂

Nice

[night cloak]

it didn’t do anything lol

this why I own 8 accounts 💀

Have patience and wait.

[plain vessel]

Ay so let me know.. what's all about that low level stuff?

[night cloak]

not like you’ll do anything either way @night cloak you don’t even get paid

[plain vessel]

What's rhe minimum level required to be ranked

[night cloak]

@plain vessel There's no level requirements.

[hollow kraken]

How can I recover my stolen account and have been moved to the Vietnamese version

[plain vessel]

the number 1 in leaderboard has like 200+ wins but he is still in gold 5. Also when I view his stats... It doesn't show any wins in them. Just how? O.o

[night cloak]

@hollow kraken You can recover it by contacting the customer service. But you will need to install the Vietnamese version to play the game.

@plain vessel Maybe you are looking at the wrong server stats.

[stiff ginkgo]

@plain vessel check all servers in TPP/fpp

[neat scarab]

How do I download the beta for iOS?

[night cloak]

@neat scarab You may find the link in #news. Just scroll up a bit.

[hollow kraken]

@night cloak How can I contact customer service by e-mail

[stiff ginkgo]

@plain vessel they buy the tiitle and some one Carrys their account to make so many wins

[plain vessel]

XD

[night cloak]

@hollow kraken The email support is for general inquiries. For account related issues you will need to contact them through the game.

[neat scarab]

@night cloak thank you bro

[night cloak]

No worries!

[hollow kraken]

I have the Vietnamese and global version. I used to link my account in the social networking site Facebook, and my community stole the thief to steal Facebook and logged in to the Vietnamese version when I try to log in to the Vietnamese version. He enters into another new account that is not my account.@night cloak

I've been trying to recover my account 4 months ago. Please, I would like help. It is a little complicated, but I have no proof of ownership of the account.

[night cloak]

@hollow kraken Just contact the customer service. If you do not have any ownership evidence, you may not be able to recover it anymore. You will need to create a new account.

[hollow kraken]

There is a guide but you can guide me to the correct way to contact with customer service

[night cloak]

i met his cheater and his id is 571371622

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[maiden spruce]

@night cloak hi I have a quick question

for region ranks, do I have to change to that specific region also for my wins to count? I only changed the flag and it seems to not count

[night cloak]

@maiden spruce The game will block your regional ranking if you change flag.

[maiden spruce]

how long is the cool down?

[night cloak]

Infinity, unless you change back to your original flag.

[maiden spruce]

ah ok

so it’ll only count for the flag that was originally chosen

[ruby crescent]

HACK SPEED 5140633917

[storm flume]

Hello, @ruby crescent!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[prime cradle]

Hello pubg mobile , my character id is 5138004449 and someone’s hacked my account and been constantly using my account and has spent all my uc and renamed my account and has linked his own twitter and been using my account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @prime cradle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tired fox]

Dear Sir/Madam
My game user ID: 274272229875952
My Game ID 5241232732
Email ID is [e-mail]

Nick Name is 8BITツRaj

Sir/Madam, I am not able to Login in My PUBG Account, It's Showing Your Account has been disabled for voilation of PUBG MOBILE Guidelines. But I Had not done anything against Your Guidelines, I always follow every Guidelines and Terms. 
Please Activate My PUBG Account It's Very Valuable & Important for Me
Thanks
Yours Sincerely
Raj Thakur

[polar marsh]

@tired fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use #activities to find other PUBG MOBILE players, @warped elk.

[wild crest]

@polar marsh I accidentally logged out of my facebook account on pubg but it's not letting me log back

[spring zephyr]

@wild crest You lost your PUBGM account?

[wild crest]

what should i do??

[spring zephyr]

@wild crest Can you explain your issue in detail please.

[wild crest]

I unistalled facebook accidentally, so it automatically logged me out of my pubg account.But when i re-installed facebook it isn't letting me log back in

[spring zephyr]

@wild crest You lost your facebook account?

[wild crest]

no. I am using my facebook. But it won't let me use it to log in to pubg

not from any account, i can log in

[normal laurel]

@night cloak
DONE
Form Submitted 😊

[storm willow]

@wild crest use your default browser to login Facebook and then try opening pubgm app

[wild crest]

yes

even after installing fb again

it's not using the app

i dont know why

[spring zephyr]

@wild crest Can you give a screenshot of what it is showing please.

[wild crest]

i am sending a clip

[desert marten]

This cheater is not banned until this moment

@lime juniper

[wild crest]

this is what happening when i try to log in

[night cloak]

@desert marten it takes a lot of time for cheater reports to be processed, since this list is looked over by server staff, it takes longer, so use in-game report system

@wild crest looks normal, can you provide more info?

[wild crest]

@polar marsh I accidentally logged out of my facebook account on pubg but it's not letting me log back
@wild crest

I unistalled facebook accidentally, so it automatically logged me out of my pubg account.But when i re-installed facebook it isn't letting me log back in
@wild crest

[polar marsh]

@quasi harness:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@wild crest first logout of that account from pubgm settings

[wild crest]

sorry that was the wrong video

[polar marsh]

@tame scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@wild crest try reinstalling facebook and login to I'd which is connected to your pubgm first in fb app and then try to login in pubgm through fb :-)

@wild crest Please uninstall the Facebook app. Open Safari, go to facebook.com, log in there and then open the game.

[wild crest]

i tried that

but same result

[night cloak]

Could you try again and share a screen recording video?

Did u tried repair? @wild crest

[wild crest]

no,let me try

nope

it dosen't work

i just tryed it

[feral knoll]

@wild crest Please uninstall the Facebook app. Open Safari, go to facebook.com, log in there and then open the game.
tried this?

[wild crest]

@feral knoll thanks a lot

coookies was diabled on safari :):)

[lethal wind]

KRJP duo ranking all hackers.

[storm flume]

Hello, @lethal wind!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lethal wind]

Hope will ban them. I am hopeless

[spare harbor]

I face lag while playing on emulator. Can you tell me what is the problem

[storm flume]

You can now access #emulator-chat and #emulator-support, @spare harbor. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

@spare harbor Ask in #emulator-support

[spare harbor]

Ok. Thanks

[polar marsh]

@edgy echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

why cant i open premium chest i got 3 free token for them

Its no where to find in shop

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deep sluice]

I am not able to hear ingame sound while using discord for voice chat.

[sand path]

Discord voice is incall voice.
Game sound is media.
The device will prioritize incall voice over media and suppress it.
There is no particularly fix for this. @deep sluice

[austere storm]

I have purchased the shipping charges and they have been deducted due to an irregular purchase penalty in the past. This is not true of all purchases from Apple iTunes or the mobile phone website and I cannot find an answer from you. Why?

5175167174

[e-mail]

[storm flume]

You can contact the customer service via the game settings, @austere storm. Refer to subpoint 5.3 in #faq for further instructions.

[grand notch]

#questions what are these new Spray boards in Spawn island

[odd cave]

how to send RP to my friend like they say RP giveaway?

[storm willow]

@odd cave https://www.pubgmobile.com/pay

[night cloak]

@odd cave You can send your friends Royale Pass through the Royale Pass menu.

[storm willow]

You can also purchase ingame but you need to have synergy with the receiver

[night cloak]

@grand notch Find out yourself! 😉

[odd cave]

oh okay thank you for your kind information @storm willow @night cloak

[storm willow]

@odd cave you're welcome

[polar marsh]

@heady verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wise pewter]

hi

i have a problem

[spring zephyr]

@wise pewter Yes?

[gritty cargo]

1)5246523292
2)pawangoudgaddam
3)I don't know his account name of twitter
4)14/10/2018
he removed my facebook account and he is linked his twitter account PLEASE GIVE MY ACCOUNT BACK😫🙏

[spring zephyr]

@gritty cargo You lost access to your account?

[gritty cargo]

Yes

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @gritty cargo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty cargo]

How can I access my account I have lot of uc

[spring zephyr]

@gritty cargo If you have lost access to your account them contact your social media customer service.

[night cloak]

‏Character ID: 5292654503
‏・ Date and time of last play 17.6.2020
‏The date and time when the account suspension was confirmed18.6.2020
‏My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[spring zephyr]

@night cloak You got banned?

[gritty cargo]

He removed my fb account and he linked his twitter account to my account

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@gritty cargo In that case you can't really do much.
Security of your account is your own responsibly.

[gritty cargo]

My account hacked by the site of buying uc

[silk matrix]

My facebook account got hacked last night and he use my pubg account and linked his email and phone number

I already got the facebook account but the email and number is still on my pung account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @silk matrix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty cargo]

Please help me to get back my account😭

[night cloak]

you may have entered your username and password in fake website (phishing) @gritty cargo

[storm flume]

You can contact the customer service via the game settings, @gritty cargo. Refer to subpoint 5.3 in #faq for further instructions.

[gritty cargo]

Shall you provide any links to get back my account

[silk matrix]

The customer service is too slow

[spring zephyr]

@gritty cargo Security of your own account is your own responsibility, in your case you can't do much.

[silk matrix]

The hacker delete all my friend

[spring zephyr]

@silk matrix That's your only hope.

@silk matrix Follow #faq 2.5

[silk matrix]

How long would it take usually

I have message the customer service

[spring zephyr]

@silk matrix Wait for their response, it can take some time.

[silk matrix]

If the hacker use my uc during this process could I get it back after this

[gritty cargo]

Any hope to get back my account
Or any other options

[storm flume]

You can contact the customer service via the game settings, @silk matrix. Refer to subpoint 5.3 in #faq for further instructions.

[gritty cargo]

Iam linked my Number to my account but I can't login with the number

[silk matrix]

@gritty cargo can’t you try to choose the more option in the login page

[mortal swift]

Is there any way to get leopard mask again

[quaint spindle]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quaint spindle. Remember to read through #faq before asking questions in the support channels.

[quaint spindle]

Ok

[silk matrix]

Is there any way to transfer my uc to another account

[merry sandal]

We cannot say when specific items will be reintroduced in the game, @mortal swift.

[glossy sable]

Nope, @silk matrix.

[quaint spindle]

@silk matrix nope

[tiny thistle]

Hi , i have 74 guncraft paint but i still cant redeme my scarL which requires 48 paint, please help

[topaz trellis]

Is there any way that Arabs could stay in their own server and can not cross server? @spring zephyr

[amber cedar]

What is this ? @spring zephyr

[tiny thistle]

@amber cedar bro i saw that too

[spring zephyr]

@amber cedar Maybe a teaser of some kind, find it by yourself

[amber cedar]

Hint of new map

[tiny thistle]

i have 74 guncraft paint but i still cant redeme my scarL which requires 48 paint, i used unlocked colours which are free :( admin please help

[topaz trellis]

You have to waste real money to get the scar

The paint is only to waste on the decorations or paint your using on it

[spring zephyr]

@topaz trellis If there are enough people in Arabic servers then it won't match them to other servers, otherwise they would match with other to get a matchmaking.

[topaz trellis]

I understand but I’m tired of them hacking on NA fpp

Every Pro says it

Thank you @spring zephyr

[spring zephyr]

@tiny thistle Can you give a screenshot of your gun craft screen please.

[radiant bramble]

How to show this option?

[tiny thistle]

@spring zephyr

[spring zephyr]

@tiny thistle You need to unlock the Guncraft Firearm Scar-L from the spin first.

[viral ocean]

48 are for your patterns only, not the gun@tiny thistle

[tiny thistle]

@spring zephyr so as i got my s12k form the first spin .. i can guncraft s12k only to redeem it for free??

[spring zephyr]

@tiny thistle Yes, but it will use the materials(Paint, stickers, etc.) that will be used to make the skin.

[pulsar lava]

I my fb account has been hacked and i m unable to recover it because hacker had disabled my account , i have access on pubg accouny from another social media link but i have to unlink my fb account because hacker has access on it.
Please help me 😭😭

[spring zephyr]

@radiant bramble Does that option doesn't show for you?

[tiny thistle]

@spring zephyr @viral ocean got it , thankyou guys :)

[radiant bramble]

Yes

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pulsar lava. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@radiant bramble Try repairing your game and see if it fixes it.

[pulsar lava]

@spring zephyr please help me

[spring zephyr]

@pulsar lava Please read #faq 2.5

And follow the steps given in it.

[hexed jasper]

Report a hacker channel ???for hiw long ?

[radiant bramble]

@spring zephyr ok i’ll try thanks

[pulsar lava]

@spring zephyr i had done that but still didn't get help

Hacker is deleting my friends from my account

And spending all my UCs 😫 😫

[spring zephyr]

@pulsar lava Wait for there response, only customer service can help you with this.

[pulsar lava]

@spring zephyr Ok , if Hacker read there response instead of me , then he will try to unlink my social media account 😭😭

[spring zephyr]

@pulsar lava He/She can't because you need some kind of proof to prove that it is your account.

[stark valve]

Guys this hacker killed me yasterday and he used magic bullet and radar can you report him this is the id # 5807630490

[storm flume]

Hello, @stark valve!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

We want #RegionalQualifierBD #PUBGMobile #PMCO2020

[radiant bramble]

@spring zephyr nothing happen

[glossy sable]

Please talk in actual words, not hashtags, this isn't Twitter; you are free to send that in #old, @night cloak.

Are you on the global client, @radiant bramble?

[radiant bramble]

Idk

I downloaded in app store

[pulsar lava]

@spring zephyr they can took upto 90 days to respond

[spring zephyr]

Yes, but upto 90 days

[primal moon]

Hi I need help

[upper kiln]

Premium crate opening is so unfair..Low level players got so many good legendary sets,finish,backpack within 20 crates..But me(level 74) got 2 unworthy masks in 20 crates..I dont ask you guys to increase odds..I ask only " PLEASE TREAT UNLUCKY HIGH LEVEL PLAYERS AND LUCKY LOW LEVEL PLAYERS"..ITS FEELS SO HURT AND DISAPPOINTED

[primal moon]

انا احتاج مساعدة اميلي اتهكر بدون سبب وما لعبت بهكر نهائيا

[storm flume]

Please do not use any other language aside from English in this channel, @primal moon. Refer to #613267301243944960 for language channels.

[primal moon]

Oki

[pulsar lava]

@spring zephyr almost 90 days
And with same id i have pubgml account and not any other social media link can i recover that also

[night cloak]

I already have two video of cheaters, but I'm always late of #cheater-reports channel

[spring zephyr]

@pulsar lava Lite?

[pulsar lava]

@spring zephyr yeah

[storm flume]

You can now access #lite-news, #lite-chat and #lite-support, @pulsar lava. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[spring zephyr]

@pulsar lava Use #lite-support

[polar marsh]

@primal moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[radiant bramble]

Anyone can help me pls?

[night cloak]

I already have two video of cheaters, but I'm always late of #cheater-reports channel
Any solution? @lime juniper

Ping or sg?

[spring zephyr]

@night cloak Use this link till then http://cheater-report.pubgm.cc/

@night cloak And please avoid mentioning her.

[glossy sable]

Sorry, we can not help you more at this moment. We are trying to gather information, please post this in #old in the meantime, @radiant bramble.

[night cloak]

@spring zephyr I did, but I'm didn't receive any information...

I want use this channel.

But I'm always late...

[grand kiln]

Please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grand kiln. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@grand kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@ornate summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ornate summit]

hello?

[spring zephyr]

@ornate summit Please don't say the word freeze or the bot gets triggered and it mutes you.

@ornate summit Have you tried repairing your game?

[ornate summit]

i'll try

thank you

[glossy sable]

It should open in a few hours @night cloak, stay tuned. 😉

[night cloak]

@glossy sable thx the useful answer dude❤️

[glossy sable]

You are welcome!

Wait, you are one of those people that had the Samsung Galaxy A50 huge glitch right?

[night cloak]

Yes

[polar marsh]

@wet orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven depot]

Can this be refunded to the person who gifted it?

[glossy sable]

Oof. Nope. :/

[woven depot]

Dayumn. Ok thank you

[glossy sable]

You're welcome.

As a general rule, UC that has been spent can not be refund.

[iron jackal]

Hi

[cunning imp]

#questions ,from 2months onwards iam not getting a good item IN crate opening,

[craggy blade]

It depends on luck.

[polar marsh]

@heady tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron jackal]

Hi

[night cloak]

@pliant oar that won't work

@dry fable it will be fixing in the next update

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @iron jackal. Remember to read through #faq before asking questions in the support channels.

[dry fable]

@night cloak okh bro I'm waiting for next update 😟

[pliant oar]

@pliant oar that won't work
@night cloak trying never hurts, i guess

nvm

[night cloak]

It's a known issue and will be fixing in the next update.

[orchid lava]

Please ban him he killed me in last match ... he is a hacker , he was having flying hacks too...🥺
And he is in asia fpp solo conqueror

He came to me while flying with UAZ

[storm flume]

Hello, @orchid lava!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@rocky jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Help...I play in asia server and my ping is constant red (high) though my internet connection is good

[polar marsh]

@clever saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron jackal]

the game is not played

[polar marsh]

@sand knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@night cloak can you post screenshot of your internet speed test results along with jitter and latency?