questions

[hallow estuary]

@hallow estuary you need pubgm vip role
@zinc vector How do I get that

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @hallow estuary. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[still escarp]

Card google play@zinc vector

[spring zephyr]

@hallow estuary Use #discord from next time.

[storm flume]

You can contact the customer service via the game settings, @still escarp. Refer to subpoint 5.3 in #faq for further instructions.

[hallow estuary]

@hallow estuary Use #discord from next time.
@spring zephyr ok

[zinc vector]

@still escarp are you use any 3rd party application

[still escarp]

No @zinc vector

[zinc vector]

Any 3rd party website@still escarp

[still escarp]

Im not use any thing from

[spring zephyr]

@still escarp Contact customer service for this issue.

[still escarp]

I try that but all talk is bot

If i use 3rd party website
UC not back ! @zinc vector

[spring zephyr]

@still escarp From where did you bought the UC, in-game?

[zinc vector]

@spring zephyr google play

[still escarp]

Card gooogle play@spring zephyr

[spring zephyr]

@still escarp I am asking that you bought it from the in-game shop?

[zinc vector]

@spring zephyr yes

[still escarp]

Yes

[storm flume]

You can contact the customer service via the game settings, @still escarp. Refer to subpoint 5.3 in #faq for further instructions.

[still escarp]

I try talk c.s all talk with me bot

How talk with c.s but the person talk with me

Not bot

[sharp onyx]

@zinc vector Please dont reply on someone's else's behalf. Let them answer on their own

[spring zephyr]

@still escarp Make a new conversation and contact them again, only they can help you.

[still escarp]

I try also but bot talk with me

[storm flume]

You can contact the customer service via the game settings, @still escarp. Refer to subpoint 5.3 in #faq for further instructions.

[zinc vector]

@still escarp please check #faq subpoint 5.3 to contact customer service

[polar marsh]

@copper citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain bone]

WTF with game every time disync disync and disync only and also not able to repair game please help on this urgent basis have tournaments

<@&481161015728406538>

[spring zephyr]

@plain bone Please don't tag the moderator role, it's for emergency situations.

[night cloak]

It is due to your internet connection

hello how can I delete or change the facebook account linked to my existing pubg mobile account ?I deleted my" pubg mobile "account from the" facebook " app. but I still see my" Facebook "friends on my" pubg mobile " friends list. how do I get out of this completely ? there is no option to delete linked accounts within the game. although I have logged in with" google play", it still seems to be connected to" facebook " within the game.

Thnx

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@round vortex Use #tournaments

[night cloak]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume 2.5 -

Thanx for reply. I read the place you mentioned.

""" Is it possible to unlink a social media account from a game account?"""
"""One social media account can be unlinked every 30 days if a total of two are linked. """((Currently disabled))_"""

how can I do this when this setting is not active ? why is this setting not active ?

[spring zephyr]

@night cloak You can't at this moment.

[noble void]

Hello everyone I need to report something

[sand path]

Yeah?

[noble void]

🤦‍♂️

[night cloak]

@night cloak You can't at this moment.
@spring zephyr I'm aware of that. will that be possible in the future ?

[spring zephyr]

@night cloak Maybe.
It will come back when it's stable again.

@noble void Read the last + pinned messages in the #cheater-reports channel.

[craggy field]

Anyone can help me? I had 400 + uc yesterday..when i entered here today i saw only 9uc now...anyway to know about my uc?

[spring zephyr]

@craggy field From where did you bought the UC?

[storm flume]

You can contact the customer service via the game settings, @craggy field. Refer to subpoint 5.3 in #faq for further instructions.

[craggy field]

Google play balance

[night cloak]

@night cloak Maybe.
It will come back when it's stable again.
@spring zephyr
thnx. is it not enough that I deleted the pubg mobile account from the facebook app settings ?

[burnt elk]

Sometimes when I play long match my mic gets muted what can I do ?

[polar marsh]

@zinc vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@night cloak No, it's not.
You will need to unlink it from PUBGM.

[night cloak]

@night cloak No, it's not.
You will need to unlink it from PUBGM.
@spring zephyr thnx dude

[craggy field]

@spring zephyr what should i do? Only try ingame support?

[storm flume]

You can contact the customer service via the game settings, @craggy field. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

If you have experienced that the microphone stops working during a match, @burnt elk , please submit this form to help us easier address the issue:

▫️ https://bit.ly/2X3CpmH

[burnt elk]

@spring zephyr I have filled this 2 weeks ago

[spring zephyr]

It will get fixed soon.

[polar marsh]

@raven ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brazen star]

Hi
I need help my account been hacked
I need to remove the gmail and the New update ( E-mail link)
Please i need someone to help me

[floral wave]

Hello any moderator here?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @brazen star. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

We are unable to provide assistance if you do not ask a question or state a problem, @floral wave. Remember to read through #faq before asking questions in the support channels.

[floral wave]

I already went through #faq i have something to ask!

[spring zephyr]

@floral wave Ask it then.

[floral wave]

I am aware that you guys know about spectate ESP hacks

I was pushing rank in FPP duo, and getting ESP hackers Consistently, back to back in every single match

I reported each one that i can

[storm flume]

Hello, @floral wave!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[plucky trail]

I Lost Access To My Google Account And My PUBG ID Was Linked To This Google Account And There Is No Method To Recover Google Account And I Linked My PUBG ID Only To Google I also have Receipts Of Purchase History From My PUBG ID

[floral wave]

I just wanna know is anything gonna patched so all it stops,

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @plucky trail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral wave]

Its really terrible, every single match have hackers, its not duo FPP its not Hackers mode

Just try it out try playing one FPP match

Please guys fix it, its terrible, im playing PUBGM since a time there where no seasons, and its first time that its getting unplayable.

[night cloak]

@floral wave #old

[craggy surge]

We Want Bangladeshi Server 🇧🇩

[spring zephyr]

@craggy surge Request it in #old.

[night cloak]

Hi everyone , how can i get those , could u help me plz

[zinc vector]

@night cloak it was an event

[normal fulcrum]

Hi everyone , how can i get those , could u help me plz
@night cloak Those popularity items are available through event only. Some events might be regional

[pale pecan]

Does anyone have WeChat account here?
I need help.

[night cloak]

@zinc vector and the events are not available right now , cuz i saw some sending euch others

[zinc vector]

@pale pecan are you wants to play Chinese version

[pale pecan]

Yes bro

[zinc vector]

@night cloak yes

[pale pecan]

I need help for creating Wechat account...

[night cloak]

@zinc vector in what events was ?

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[spring zephyr]

@pale pecan ^

[autumn ivy]

This one person just killed our whole squad with a nade (I have video evidence) and his merit is still 100

[spring zephyr]

@autumn ivy Report them in-game.

[hardy rain]

can any one help me with my stolen account and give me some attention ( moderator or admin ) emergency situation .

[pale pecan]

Does anyone have WeChat account?
I need help

[autumn ivy]

I couldn't because killed the whole squad but I reported him from his profile that'll work right?

[spring zephyr]

@hardy rain Have you lost access to your account?

[hardy rain]

@spring zephyr no i put my facebook on fake website and it got hacked but i have big old information about my account

[spring zephyr]

@hardy rain Can you still login to your account?

PUBGM account.

[zinc vector]

@autumn ivy report in game please

[autumn ivy]

Bruh

[smoky oracle]

Hello ! I want to know when i plug in my headphones in laptop before opening the emulator, i can hear everything but when i plug out & plug in again while the emulator is on, i cant hear anything, i had to restart my game to get the sound back. Do anyone has any solution?

[autumn ivy]

I couldn't because killed the whole squad but I reported him from his profile that'll work right?
@autumn ivy
@spring zephyr???

[spring zephyr]

@autumn ivy Yes.

[autumn ivy]

Ty

[storm flume]

You can now access #emulator-chat and #emulator-support, @smoky oracle. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

@smoky oracle Use #emulator-support.

[smoky oracle]

Are you kidding me? nobody is replying on #emulator-support i asked in #chat and he said to report here and you're telling me to report in #emulator-support

[spring zephyr]

@smoky oracle Wait for the response,

[hardy rain]

@spring zephyr the hacker disable my facebook account permanently and deleted it from my pubgm account unfortunately i was puting only facebook account in the game and now is gone and the hacker sell it to another person

[smoky oracle]

How long? Whole day?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @hardy rain. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[craggy field]

I asked about my uc in pubg mobile in game support...they were connecting me to a expert to help me.but 10 min passed still no answer from them

[spring zephyr]

@craggy field It can take some time, so please wait patiently.

[craggy field]

Ok.wish they can solve my problems.

[zinc vector]

Need role 😁

[spring zephyr]

@zinc vector Use #discord for discord related matters.

[sand path]

@zinc vector which role?

[zinc vector]

@sand path PUBGM VIP

[night cloak]

When are premium crates coming??

[spring zephyr]

@night cloak The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[zinc vector]

@night cloak 21 june

[night cloak]

Thank you 😄

When 0.19.0 update will be released

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

I am facing issues regarding the ping , I have checked my internet and also my phone is ok but I am facing a ping issue

[spring zephyr]

@smoky copper Please don't advertise here.

@night cloak Can you upload your speedtest results here.

[night cloak]

Ok

[spring zephyr]

@night cloak And what's your ping in PUBGM?

@cloud bridge Stop spamming please.

[night cloak]

20 ms to 40ms but sometimes my character is doing odd moments like I am playing on 200 ms ping

[cloud bridge]

Sorry

[spring zephyr]

@night cloak If it's showing 20-40ms then it's 20-40ms, if you are having any issues with it. Then please do report it in the #old channel with a video proof.

[night cloak]

Ok

[ebon bear]

When does the registration open for the pmco ?

[severe gust]

Why the position of the company with cheaters is inconclusive

[spring zephyr]

@ebon bear No info about it yet, keep an eye on #601435356704800778 for latest news about esports.

@severe gust What?

[severe gust]

@spring zephyr The position of the game with the cheaters is not clear

ر

I'll give you an example

Look, you do not understand what I mean

He should be punished

[craggy kiln]

Hello

[severe gust]

When you go now and look for him, you still haven't been punished

[sand path]

He will be banned. Apologies for the delay. @severe gust

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy kiln. Remember to read through #faq before asking questions in the support channels.

[severe gust]

@sand path And why this delay

[sand path]

No idea.

[polar marsh]

@hearty prawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic carbon]

I want to disconnect gmail in my account how will i do

[severe gust]

@sand path I think the situation remains the same, players will lose confidence in the game

[sand path]

It takes time after forwarding details.

[fierce star]

When will premium creates come back

[spring zephyr]

@fierce star 21st june.

@rustic carbon Unfortunately, you can't at this moment.

[severe gust]

@sand path I do not blame you, my friend, but believe me, if the situation remains as it is with this slowdown, the game will lose its place.

[worthy mortar]

Please tell me pubg all days me reply and I'm again apply new conversation can my account is back or not

Hi UMERBHATTI8819,

Thank you for helping us with the requested information!

We understand your concern regarding the lost account.

Upon checking our previous correspondence, we see that you've contacted us earlier.

We have forwarded all the details about your lost account to our concerned department and be assured that they have already started working on it.

We appreciate your patience while we are working on retrieving your account.

Please do reach out to us, if there is anything else that we can assist you with!

Best regards,

Nicole B.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[sand path]

Due to the COVID-19 crisis, customer support agents are unable to work or are now having to work from home, so wait times may be longer than usual. We’re sorry for the inconvenience.
@severe gust

[lapis horizon]

Can I play PMCO from Korean version?

[worthy mortar]

Reply me please

[fair tusk]

Help me modearator

Moderator*

[spiral shore]

@sand path , i noticed that my character stops running after a while tdm rooms

It's a very annoying glitch

[severe gust]

@sand path Well, I'm worried, just nothing. Bye

[polar marsh]

@fair tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spiral shore]

I don't know what to do about it

[polar marsh]

@steady oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis horizon]

Can I register for PMCO from Korean version?

[sand path]

No @lapis horizon

[lapis horizon]

But why?

I have a account in Korean only

[sand path]

@sand path , i noticed that my character stops running after a while tdm rooms
@spiral shore
If you have recorded it. Add it in #old

But why?
@lapis horizon
PMCO is a global version event.

Not KR

[lapis horizon]

Ok

[storm flume]

Hello, @white steeple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[warm haven]

When is erangle 2.0 is coming

[storm flume]

We currently do not have a specific release date for the upcoming update, @warm haven. Once we do, we will publish further information in #news.

[warm haven]

When u will fix all glitches , everytime i land ,enemy got gun but I dont why?

[polar marsh]

@desert zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

My fb account was hacked by someone and changed primary email of it so can i grt it back <@&481161015728406538>

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

Contact Facebook support. @night cloak

[night cloak]

@night cloak Do not use the moderator role unless it is an emergency

@night cloak it was too expensive account so i thought that it was emergency

It is your own responsibility to protect your social media account.

[sharp onyx]

@night cloak please contact in game customer service

[rotund marlin]

When will something be done about the hackers, every duo and solo match i play during the night is full of hackers. Top 100 for solos and duos r full of hackers. And they get to stay for the entire season or more until theres a new ban wave. Why is there not action being taken place during the season smh

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[sharp onyx]

@night cloak

[storm flume]

Hello, @rotund marlin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[umbral dragon]

I need assistance regarding a set present for some users named the Aloha Set. it is present for some users in the redeem store but isn't for me

[sharp onyx]

@night cloak pleass also contact the customer support of the social media that you think was hacked

[woeful magnet]

The special box . Will come back?

[sharp onyx]

@night cloak unfortunately contacting customer support is the only option

[polar marsh]

@oak viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden bone]

Have an question...My pubgm Account is linked to my old facebook right , And How can i link it to my New Facebook account.

[sharp onyx]

@woeful magnet premium crates coming in 8 hours

[woeful magnet]

Ok

[zinc vector]

Aaa yeaah@sharp onyx

[sharp onyx]

@maiden bone Unlinking feature is not available atm

[maiden bone]

@sharp onyxaww man

[graceful ocean]

There are too many hackers in this gme

[storm flume]

Hello, @graceful ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[graceful ocean]

When is new premium crate coming?

[cyan citrus]

@graceful ocean tomorrow

[stuck lark]

@maiden bone Unlinking feature is not available atm
@sharp onyx
And i has report it for 3 weeks and no respone or info

[graceful ocean]

Does anyone know which outfit is there

[stuck lark]

*response

[polar marsh]

@calm grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@graceful ocean Premium crate coming tomorrow. No, we dont know what is in it

[stuck lark]

Hello there someone have a friend who is a developee from pubg?

[night cloak]

whats the issue

[stuck lark]

@sharp onyx
And i has report it for 3 weeks and no respone or info
@stuck lark

[night cloak]

report for

[stuck lark]

Unlink

[sharp onyx]

You had an issue because of unlinking an account?

[stuck lark]

Because of this feature gone i cannot play pubg m

My account was hacked from gmail i already switch my password but it cannot help

My uc and some rank has gone

I hope i can switch my google account to another

[dense briar]

why account contunisuly terminating help me plzzz

hello

[stuck lark]

You had an issue because of unlinking an account?
@sharp onyx actually yes.

[dense briar]

help

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @dense briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

You can contact the customer service via the game settings, @stuck lark. Refer to subpoint 5.3 in #faq for further instructions.

[stuck lark]

It doesnt help

[neat palm]

hi

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat palm. Remember to read through #faq before asking questions in the support channels.

[warm lodge]

hey, i wanted to ask what is the mail id of pubg mobile through which we can get the license of hosting a tournament.

[bleak gate]

how to log in to another acc if the other acc use the same social media

[zinc vector]

@bleak gate At first logout the 1st account... Then login 2nd account

[faint steppe]

hey, i wanted to ask what is the mail id of pubg mobile through which we can get the license of hosting a tournament.
@warm lodge
Didn't seem real

[bleak gate]

i cant , it keep showing the 2nd one acc

[feral knoll]

@bleak gate ios?

[zinc vector]

@bleak gate logout then try another social account then again try the same social account

[storm willow]

@bleak gate logout from social media both app and browser clear cache

[warm lodge]

@faint steppe means?

[keen meteor]

Can you imagine he is a ESP hacker???
How can i report him in Discord??

[bleak gate]

@bleak gate ios?
@feral knoll yes

[storm willow]

@bleak gate follow my instructions

[faint steppe]

Can you imagine he is a ESP hacker???
How can i report this in Discord??
@keen meteor #cheater-reports

[feral knoll]

@bleak gate logout in safari if facebook or Twitter

[storm flume]

Hello, @keen meteor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[zinc vector]

@keen meteor use this link http://cheater-report.pubgm.cc/

[keen meteor]

@faint steppe i tried but i can’t type anything

[faint steppe]

@faint steppe i tried but i can’t type anything
@keen meteor Read the Above msg

[thorny pumice]

Sir, what will happen for my skins , clothes and weapons if I transfer my account to Vietnamese version ????

[faint steppe]

.

[feral knoll]

@faint steppe yes you can read #faq

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @thorny pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[faint steppe]

Ohh my bad @feral knoll You can't use Global version account in korean version

[zinc vector]

@night cloak Parents consent can help

[feral knoll]

@faint steppe

[young ibex]

Can anybody help me with my account?

[faint steppe]

@faint steppe
@feral knoll Thx :P

[keen meteor]

@faint steppe how can i upload hackers profile image that i took

i have video also

[faint steppe]

@faint steppe how can i upload hackers profile image the i took
@keen meteor Plz Read the last msg in #cheater-reports and Only mods can assist you in this

[zinc vector]

@keen meteor http://cheater-report.pubgm.cc/ use this

@keen meteor http://cheater-report.pubgm.cc/ use this
It tooks 2-3 working days

@night cloak yes

@night cloak English only

[young ibex]

My account in facebook got stolen and i want to unlike it from my pubg account. can anyone help me?

[faint steppe]

OK you talk to my parents
@night cloak it doesn't work like this

[keen meteor]

@faint steppe bro All the arabian and middle east server should be banned. Arabians are hacker and full of cheater

[faint steppe]

My account in facebook got stolen and i want to unlike it from my pubg account. can anyone help me?
@young ibex You are able to login into your pubg account?

[young ibex]

yes

i have my game center

[faint steppe]

@faint steppe bro All the arabian and middle east server should be banned. Arabians are hacker and full of cheater
@keen meteor Not everyone is a cheater

[young ibex]

And i have all the information about my account

[faint steppe]

i have my game center
@young ibex Ok Wait

[keen meteor]

@faint steppe you’re right but i see almost 60% Arabians are use hack

probably they’re using paid apps

[young ibex]

ok

[faint steppe]

@faint steppe you’re right but i see almost 60% Arabians are use hack
@keen meteor This is an endless topic

[keen meteor]

yes but For me Arabians are cheater ..

[storm flume]

Hello, @keen meteor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin fog]

80% of the pubg mobile players are hackers

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @young ibex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lean crescent]

You'll be given a form get it filled by parents and send it to the mail given along with afaik@night cloak

[ebon mason]

guys , how can i contact pubg support, i want to work with them.

i need any admin to contact with me

[zinc vector]

@ebon mason lol

[ebon mason]

did i said something thats makes anyone laugh? @zinc vector

[zinc vector]

Yes 😂

[ebon mason]

thank you for your encouragement

[faint steppe]

How you can be beneficial to Pubg?? @ebon mason

[ebon mason]

can we talk private if you can help?

[faint steppe]

Sorry, but i can't help

[polar marsh]

@dim sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ebon mason]

you dont have any idea how can i contact with hr or something? @faint steppe

[faint steppe]

@ebon mason Mail them

[ebon mason]

i did , i received no response

not even a reject

[faint steppe]

It's corona time

[ebon mason]

corona dont affect emailing tho

[faint steppe]

please move to #chat

Is changing clan name is not available?
@night cloak only leader can do that

[night cloak]

@ebon mason https://careers.tencent.com/m/en-us/home.html

[faint steppe]

Purchase clan rename card from clan shop@night cloak

[night cloak]

English

[faint steppe]

#481206696912486420 @night cloak

[night cloak]

Did you use any special characters

[young ibex]

@faint steppe

[dire elk]

Hi

[spring void]

@night cloak please provide a screenshot.

[dire elk]

Can anyone help me

[young ibex]

@faint steppe i can't send to you in direct messages

[polar marsh]

@analog horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@dire elk please do state the issue

[faint steppe]

@young ibex go to settings - Basic - At the top right corner you will be able to see + sign next to your fb

[dire elk]

My Facebook account is hacked

[faint steppe]

Click on that and you will be able to connect your pubg account with other social media account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @dire elk. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring void]

@night cloak are you the clan leader currently?

[young ibex]

@faint steppe i can't it's already linked, but my fb got stolen by a scammer and he changed the info on the fb account

[spring void]

What is your current clan name? @night cloak

[faint steppe]

@young ibex You have linked 2 acounts with your pubg account??

[young ibex]

yes

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @young ibex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[young ibex]

Game center and the email in pubg

[faint steppe]

You can unlink your FB account @young ibex

[young ibex]

@faint steppe how ?

[scarlet spoke]

@night cloak

[night cloak]

Yes @scarlet spoke

[scarlet spoke]

@night cloak do u like spider verse like me

Bcs i was have this avatar

[night cloak]

@young ibex follow the #faq 2.5 in game customer service

[scarlet spoke]

But i replaced it with my cat

[young ibex]

@faint steppe I don't have access to my FB account

[night cloak]

#chat

[scarlet spoke]

@night cloak how can i become discord Mod

[faint steppe]

@young ibex #faq 2.5

[scarlet spoke]

Helping ppl?

[night cloak]

@young ibex can you read my previous message

[young ibex]

@night cloak ok

[faint steppe]

@scarlet spoke #faq 6.3

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@scarlet spoke refer #faq 6.3

[scarlet spoke]

How can a Sr.Mod knows that i must be a mod

And also i cant understand what should i do

🤔

[night cloak]

You'll be contacted

[scarlet spoke]

But what should i do

Helping ppl?

Chat?

[night cloak]

Help others

[scarlet spoke]

So should i be helping ppl

[night cloak]

Please use #discord and read #faq 6.3. This is not the channel for that.

[young ibex]

@night cloak I did the same , but what time does that takes?

[faint steppe]

@night cloak Contact customer service in game

[night cloak]

It may take upto 60-90 days,@young ibex

[faint steppe]

@night cloak wait for the reply

[young ibex]

@faint steppe @night cloak Thank you so much ♥️♥️

[faint steppe]

Login your pubg account in another mobile phone @night cloak Maybe it will work

[brazen wigeon]

I’m bieng classified with pro player in the games and i’m a rookie player what should i do ?

[faint steppe]

@night cloak Use repair option

Ok
@night cloak Btw what was the Support team reply?

Try the repair option Hope it will resolve that issue

[austere plinth]

Hello! I need help, I switched to new claw controls and ever since when I press my Crouch + peek and open scope button together sometimes my peek button dosent work even tho click right on it. This killed me in several games :(

[faint steppe]

it's not glitched i think he got Instant ban

Hello! I need help, I switched to new claw controls and ever since when I press my Crouch + peek and open scope button together sometimes my peek button dosent work even tho click right on it. This killed me in several games :(
@austere plinth Which Controls you are using

[austere plinth]

4finger hud, the first layout

[faint steppe]

Which device

[austere plinth]

Poco F1

[faint steppe]

Using Peak to open scope will help

[austere plinth]

I use that only

[sharp onyx]

@austere plinth Have u enabled "peek and open scope" ?

[austere plinth]

Yea

[sharp onyx]

If u have "peek to open scope" turned on, opening scope along with peeking will close it back

[austere plinth]

The button dosent work when I press Crouch + peek and openscope together

No I don't touch my scope button

Im not a dummy 😂😂

[sand path]

@austere plinth ipad?

[austere plinth]

Poco f1

[faint steppe]

Make sure your hands not touching other area of your phone

[austere plinth]

One hand to control recoil, one to Crouch, one to peek

[sand path]

Screenshot of settings page please. @austere plinth

[austere plinth]

Finger I mean*

Yea gimme a sec

[faint steppe]

Very complicated :D

[austere plinth]

If I press peek alone it works fine

When I press it with Crouch it dosent work sometimes

[sand path]

Make sure to press the peek button after crouching

[austere plinth]

Not together?

[sand path]

Nope

[austere plinth]

Ah that's where

[sand path]

Slighty after

[austere plinth]

Thanks

Cya g'day

[main ingot]

Can anyone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @main ingot. Remember to read through #faq before asking questions in the support channels.

[verbal spoke]

@austere plinth nice controls

[astral shuttle]

could you help me

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[night cloak]

Will the premium crates be available tommorow?

[polar marsh]

@main ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@obsidian kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@night cloak 22nd

For India

[night cloak]

Okay thanks.

[slender dust]

hello

[night cloak]

@sand path see here 21 June for premium crate

[dusty spruce]

hello

[slender dust]

@sand path Can you help ?

[sand path]

Yeah. @night cloak. Different day for different timezones.

@slender dust yeah?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusty spruce. Remember to read through #faq before asking questions in the support channels.

[magic galleon]

@slender dust How can I cancel the new link, there is a person linking an email in my account !!

[night cloak]

@sand path India time zone is 5.30 GMT

[sand path]

Ahh calculate yourself

Or see the timer ingame.

[slender dust]

@slender dust yeah?
@sand path every game i play i met a bug while in battle
building disaper when far from 50 meters ?

[sand path]

If you have a video. Post it in #old. @slender dust

[night cloak]

@sand path so time for create is 5.30 am for india on 21 june

[sand path]

Ok good.

[night cloak]

Not 22

[slender dust]

@slender dust How can I cancel the new link, there is a person linking an email in my account !!
@منيرة🦕.#4156 What's up

[sand path]

Ok.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[narrow cradle]

cheatter ussing cheat on live facebook Facebook com Elaiabh videos 278616986693671

[sand path]

@narrow cradle report it to Facebook.

[slender dust]

@sand path i can't record a video
But when i am in middle or the first of the game any building or tree after 50 meters disaper
it's 500 meters away
only show when open scoop

Ok.
@sand path i tried the error fix but still the same

[narrow cradle]

I think this channel is used to talk with pubg suport

[sand path]

@slender dust disable developer mode

And play in low graphics

[slender dust]

I am emulator
and i still play on low graphics and low fps

[cosmic gazelle]

Kindly add an option which shows us the current damage of us along with the kills which I have in classic or room

[magic galleon]

My social media account linked to the game was stolen, but it was returned by the support. When I entered the account and found it linked to the new link, the stolen email link can still enter I want to cancel it @sand path

I am trying to cancel the new connection

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @magic galleon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slender dust]

My social media account linked to the game was stolen, but it was returned by the support. When I entered the account and found it linked to the new link, the stolen email link can still enter I want to cancel it @sand path
@magic galleon you returned your account ?

[magic galleon]

@slender dust Do you think you can trick me with your nickname Ayko!

[slender dust]

@slender dust Do you think you can trick me with your nickname Ayko!
@magic galleon still my name.

[magic galleon]

You are the one who stole the account beforehand and I have the evidence

[feral knoll]

[slender dust]

yeah yeah make it my fault now

[feral knoll]

@magic galleon you can report him to a mod

[magic galleon]

@feral knoll I will do

[slender dust]

@feral knoll Still need to get good evidence.
not just talking

So that's why i got all the calling and messages today hmmm.

[feral knoll]

if not good enough your fine

else....

[sand path]

@magic galleon DM me

[magic galleon]

Ok

[slender dust]

if not good enough your fine
@feral knoll at least something like she give me the nickname and password will be enough

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[lilac fulcrum]

When is premium crate coming back?

[hushed marten]

@storm flume okay sir

[feral knoll]

@lilac fulcrum 21 june

[lilac fulcrum]

Ok thx

[polar marsh]

@pliant coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean apex]

Hello

[broken junco]

Hello

[cerulean apex]

I want to unlock my Facebook account from my pubg mobile, because my Facebook account have been hacked

My pubg account already fixed with Facebook and Game Center

Please help me with that

[gloomy vortex]

I.called the support of requesting the guest account and no body return the account for me

[cerulean apex]

@magic galleon help plz

[gloomy vortex]

Please help my account ihave uc in it

youre a big failed company yeah

I wont play this game ever

and I’ll make hashtage im a bud youtuber

We will give you in the store 1star

I met in every game one hacker

Were is the rank

[autumn pewter]

Is any possible to get falcon event again i missed it now i dont have much uc to buy falcon eagerly waiting no events came only available in korean version😩 😩 😩

Falcom event please

[neat hedge]

I did not hack game rights, please see the file

I did not hack game rights, please see the file

@polar marsh

[polar marsh]

@neat hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[queen juniper]

@slender dust come 5as plez

[slender dust]

@queen juniper k

[autumn pewter]

Please reply falcon event????

[solemn oxide]

Not now@autumn pewter

Maybe in future

[autumn pewter]

Thank u for your reply

@solemn oxide how many months it will take

[night cloak]

We don't have the information about that

[autumn pewter]

Oh no

I am eagerly waiting for that falcon😫 😫 😫

[night cloak]

Keep an eye in #news

[autumn pewter]

@night cloak kk bro

[solemn oxide]

Hm

[kindred ermine]

When will new events of character vouchers will come?

[polar marsh]

@bold trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@kindred ermine we don't have information's about that. Keep an eye on #news.

[hollow walrus]

My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is replaced but I did not agree something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much please re-activate my account so I can enjoy playing again Thank you.ID:5162319846

[polar marsh]

@hollow walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean apex]

@polar marsh
I want to unlock Facebook account from my Pubg mobile, because my Facebook account have been hacked, my Pubg mobile already linked with Facebook and game center
Please help me

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @cerulean apex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cerulean apex]

Any body can help

[night cloak]

Read the bot message@cerulean apex

[cerulean apex]

I read it @night cloak

[night cloak]

Follow that

[cerulean apex]

Thank you

[crisp garden]

Thank you

[uncut briar]

I have the game to interrupt when I enter ctrl and when I hit the person by interrupting the game is there a solution

[night cloak]

Emulator??

[uncut briar]

yes

[storm flume]

You can now access #emulator-chat and #emulator-support, @uncut briar. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[civic pivot]

Will premium crate open tomorrow?

[crisp garden]

Later 5hours

[civic pivot]

Still 20 June here in Europe

[night cloak]

Time zone

[lofty orbit]

Is premium crate Ariving tomarrow?

[storm flume]

Use of unauthorized third-party software or methods, @woeful ginkgo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[queen juniper]

.

[storm flume]

Use of unauthorized third-party software or methods, @woeful ginkgo, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[umbral dragon]

Mods?

Need support regarding aloha set in the redeem shop, I can't find it

Some people can redeem the set using silver fragments

It is also present in the global version

Hello? Hola? Bonjour? Dio?!!

helloeoe9eoe

Modsss

[dull cove]

Aloha set? which one is that?

[peak viper]

Why pubg team in every update pubg become boring game there a lot of maps like a mini zone a@d zombies but they in every update removed those maps

Mini zone and zombies those maps is very fun but now they doesn’t exist

[umbral dragon]

That's the Hawaiian set, its cool, the brazzier is actually a pair of coconuts

[dull cove]

u mean this?

[umbral dragon]

Yes

Beautiful isn't it

Oh damn those aren't coconuts

[dull cove]

it has on redeem shop

[umbral dragon]

It isn't for meeeee

That's what I'm asking the mofs

Mods

@night cloak

[storm ibex]

Guys its ok to use vpn ?

[dreamy talon]

guys

[round mist]

When will Premium crate come? 😒 @night cloak

[dull cove]

@round mist soon

[dreamy talon]

if someone hack my account in pubg

what should i do?

[dull cove]

using vpn is not recommended @storm ibex

contact in game customer service @dreamy talon

[dreamy talon]

someone told me they respond her faster

[storm ibex]

@dull cove but in my country Pubg it’s block so what to do ?

[dreamy talon]

@dull cove after i contact them what should i say?

[frigid depot]

Hello, I have a question

[dull cove]

u can refer #faq sub 2.5 @dreamy talon

[night cloak]

@tidal vapor No self promotion please. Kindly read #613267301243944960.

[frigid depot]

Hello??

[night cloak]

@frigid depot Yes?

[frigid depot]

It has been 2 years since the game has been released, why is it still poorly optimized?

[night cloak]

@frigid depot The game is optimised for Apple devices and some high end Android devices. Apparently there's too many devices to cover for the Android side, so it gonna take a lotta time.

[frigid depot]

How much we talk?

And which android devices are the lucky ones?

[night cloak]

The more variety of devices, the more time. There are thousands of different Android phones on Market, and what is worst - people play on phones from 2015. That makes it harder for developers to optimise it. There's just so many devices.

[frigid depot]

They could put a minimal android version for playing the game right?

Like requiring at least Android 8 or so

[night cloak]

It is not limited to Android version but different hardware and API of each of the phones.

[frigid depot]

Alright. Can you name some andoid devices specifically which can run the game in a perfect way

[night cloak]

And, we can move this discussion to #pubg-mobile. This channel is strictly for issues.

The latest Snapdragon 865 and 855 devices can run the game perfectly. You can look into the latest 7xx and 6xx chipset devices too for medium performance.

[queen mist]

Are there bugs getting fixed in the next update and what bugs?

There are many ppl reporting bugs and there's just no response to that

[feral knoll]

we will know when we get update

[jolly elbow]

Why is the cheater channel read only. I’d like to post

[night cloak]

will be reopened on monday

[polar marsh]

@patent vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@jolly elbow also you need to be lvl 10

[jolly elbow]

Can you repost one for me

[mellow cypress]

Has so many collusion happenning why tencent is ignoring it???

[feral knoll]

@jolly elbow lvl 10 not hard

[jolly elbow]

I honestly don’t spend much time at all on discord. Too busy

[night cloak]

guys

premium boxes where?

[feral knoll]

@jolly elbow k dm

00:00 UTC

[night cloak]

what

[elfin glen]

Help

[night cloak]

!

[polar marsh]

@elfin glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[latent hare]

Anyone knows what will happen with wrong suspended accounts?

[mellow cypress]

Hopes nothing. There is no wrong suspend, never heard of

[latent hare]

Lol, look in this chat and u will see

[feral knoll]

@latent hare will be unb-anned

[latent hare]

@feral knoll how do you know?

[mellow cypress]

They should ignore all appeals.and focus on hackers and collusion

[feral knoll]

That’s how its

but imagine how much accounts get banned by mistake maybe none

[latent hare]

Maybe mine 🙃

[glossy sable]

Actually, there are mistakes sometimes. Those people recover their accounts. ||Those people only. ;)||

[polar marsh]

@torpid yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@snow fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal fractal]

any mod on??

[slow dove]

😕

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal fractal. Remember to read through #faq before asking questions in the support channels.

[snow fern]

@night cloak can u help me recovering my account?

[storm flume]

You can contact the customer service via the game settings, @snow fern. Refer to subpoint 5.3 in #faq for further instructions.

[viscid spear]

Help please

I need some help about unlinking

[crisp garden]

What halp can yu axplain

[viscid spear]

I need the link first, which can i invite my friend

[crisp garden]

In here?

[proud crypt]

I need help unblocking my account

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[storm willow]

@proud crypt what happened to your account?

@viscid spear link above

[viscid spear]

thanks ♥️

My friend is linked pubg mobile account with Facebook and Twitter

And he need to unlink the account with twitter, cause twitter account is hacked

[proud crypt]

‏My phone has been hacked by hacker and i no longer control my phone and now i have deleted the old version of telephon and now i have set up contol but it has even played with my account and activated illegall programs and sabotaged my account untill pay for it untill my device is released dut i didnot agree something and delete all my belongings please please recalculate because i love pubg mobile i respect your policy very much please re activate my account so i can enioy playing again
My ID:5177978448

[amber olive]

Hi

[polar marsh]

@proud crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pseudo yoke]

My facebook account was stolen and it was connected to my pubgmobile account; and the thief connected his own twitter account to my pubgmobile account and i want to remove this twitter account my ID: 5250363265

[patent swallow]

How can I report someone hack?
I have a video for him when he using the hack

Speed hack and everything

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pseudo yoke. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @patent swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @amber olive. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint 2.5 in #faq for further information, @viscid spear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[patent swallow]

I reported in the game more than three days ago, but you have not done anything

How can help me

[tiny geode]

how can i report someone who use hack ??

[distant yacht]

When will premium crate come?

[elfin canopy]

21st June UTC,@distant yacht.

[storm flume]

Hello, @tiny geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[neat palm]

hi

I met Tim Hackett, reached, and not lined up

[polar marsh]

@shrewd orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine condor]

When will premium crate be available

[hazy phoenix]

@alpine condor after 5mins

[zealous turret]

21st of June so tommorrow @alpine condor

[hazy phoenix]

4 mins left

[zealous turret]

Ah yeah I forgot they use that weird timezone

[hazy phoenix]

Yep

[brittle shore]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle shore. Remember to read through #faq before asking questions in the support channels.

[brittle shore]

Hi

[polar marsh]

@brittle shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric lintel]

Hi pubg

Get the falcon event again

[crisp garden]

#old

[snow wedge]

hello

can someone please help me

My friends account got hacked purposely and now he can’t open his pubg anymore

this is his account before

and now this is the person who hacked his account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @snow wedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cinder forge]

💔💔

[willow timber]

My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[raw cipher]

Hi PUBG support, how can I contact USA customer support service?

Is there any way to contact to USA PUBG support service?

[polar marsh]

@hasty nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upper kiln]

Thanks pubgm for giving me 2 useless masks after waiting long time and spending 3000 silvers

[night cloak]

pubg mobile lite news

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[buoyant coyote]

may i report cheaters here? don't have permission to post in 'cheater-reports'

[night cloak]

The channel is closed atm and also you need to have level 10 in this server @buoyant coyote

[buoyant coyote]

The channel is closed atm and also you need to have level 10 in this server @buoyant coyote
@night cloak thanks. How can i reach level 10?

[night cloak]

By chatting in #chat and game related contents in #pubg-mobile.

[buoyant coyote]

thanks!

[cobalt raven]

Hello I lost my account but PUBG Korea

I have incorrectly linked my account

Please help me

6428686910

[cobalt raven]

This is ID

[obtuse wagon]

Hi

How can I unlink my account

[polar marsh]

@compact terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@obtuse wagon the unlink feature is currently disabled indefinitely.

[obtuse wagon]

Someone hacked my account and linked in Google How can I remove the account I am afraid somebody on my account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @obtuse wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obtuse wagon]

ok

[polar marsh]

@azure hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[leaden coyote]

I was opening some crates that I had and I accidentally used them all and spent some UC on one I was wondering if I could get a refund if that’s possible?!?

[vital hazel]

Why don't I have the Change Country button?

[vivid merlin]

it's not available in european countries. @vital hazel

[vital hazel]

@vivid merlin why pro?

[leaden coyote]

@vivid merlin is there any possible way I could get a. Refund?

[night cloak]

There's no refund for that

[lyric lintel]

Get the falcon event again

[leaden coyote]

Disappointing why don’t they add a button once you click spend 120 UC and have a button that says do you want to confirm this action

[night cloak]

That option is not available for the regions under EEA. @vital hazel

No information about that. @lyric lintel

[sharp onyx]

@lyric lintel feel free to put your suggestions in #old

[crisp garden]

Thanks

[night cloak]

@crisp garden ??

[obtuse wagon]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse wagon. Remember to read through #faq before asking questions in the support channels.

[obtuse wagon]

How to use # pubgm-support please.

[spring zephyr]

@obtuse wagon Ask your queries here.

[vague gale]

I use VPN to get 50ms ping in Middle East server. But without VPN it's 150ms.
Anyway to fix this without using VPN???

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @obtuse wagon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[obtuse wagon]

Someone hacked my account and linked in Google How can I remove the account I am afraid somebody on my account

[spring zephyr]

@vague gale The ping depends upon your Internet, so try getting a better connection.
And usage of VPN is not recommended.

[vague gale]

@spring zephyr
My intermet is OK. I am 100% sure. But I don't know why PUBG tosses us to a farther server than a near one.
I have to trick PUBG by using VPN so I could get connected to the nearest VPN.

[obtuse wagon]

??

[spring zephyr]

@obtuse wagon Read #faq 2.5

[vague gale]

@spring zephyr
Looks like I don't have choice but to use VPN. I mean my ping lowers 100ms. That is insane.

[night cloak]

You may try asking your ISP for an IP reset.

[obtuse wagon]

I know I want help, an explanation, or anything that helps me

[night cloak]

Try this in game customer service.
https://i.imgur.com/RdHVpDX.png
@obtuse wagon

[vague gale]

I use VPN to get 50ms ping in Middle East server. But without VPN it's 150ms.
Anyway to fix this without using VPN???

I need a logical answer. Not that I need a better connection.

[night cloak]

You may try asking your ISP for an IP reset.

[vague gale]

@night cloak our whole country has this problem

@night cloak PUBGm refuses to connect us to a near Middle East server. Instead we are connected to a very far server which I believe is Germany

[polar marsh]

@safe flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vague gale that's why I asked you to try doing a IP reset, if that doesn't works you can give a feedback in #old

[vague gale]

@night cloak
I did give a feedback. And what now?

[spring zephyr]

You may try asking your ISP for an IP reset.
@vague gale

[vague gale]

@spring zephyr Rock47 already gave this answer.

I said our whole country has this issue. Not just me.

[viral ocean]

How do we check our account registration date

[storm flume]

Hello, @dusky violet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm willow]

@vague gale if the whole country have this issue. ME community team would have forwarded the issue already. Did you ask in MENA discord server? Ask if others with same isp have the issue. We will also contact Mena staff/ players to analyse the issue

[vague gale]

@storm willow
Thanks for the answer. Now this seems a better answer.
Could you give a link of MENA server?
This is not small issue.

[storm willow]

@vague gale link is in #613267301243944960

[vague gale]

@storm willow
Thank you very much, found it.

[spring zephyr]

@smoky copper Don't advertise here.

[spring zephyr]

@coral maple What's the issue?

[coral maple]

Why did he get MVP with zero kills

[desert marten]

Good morning fitna team

[spring zephyr]

@coral maple It is not a bug, the game just calculates it like that. Maybe he/she just revived more people then you.

[night cloak]

Good morning @desert marten , hope you understand that it may take some time to dealt with those. Avoid posting this daily as we already forwarded the issue.
Again sorry for the delay.

[storm flume]

Hello, @wet wind!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vivid merlin]

@wet wind our #cheater-reports isn't a voted ban. the staff goes through them and verifies those reports, any other member that reacts to it has no say in if it was a hacker or not.

[obtuse wagon]

In this way I provide information
1- 51143635
2- Facebook
3- Uinel Ootuto
4- 2018/3/20
5- 2018/6/22

[night cloak]

Yes @obtuse wagon

[vivid merlin]

just by checking an account doesnt mean they were or not, we have anti cheating systems for that. and if a player wants to report them in #cheater-reports we go through them and verify it.

[obtuse wagon]

Thank you, I wish you all the best❤️

[night cloak]

Please do use one of the discussion channel. @wet wind

[spring zephyr]

@wet wind Every single game have cheaters, and PUBGM is trying there best to stop them. Report them if you want to get them banned.

[vivid merlin]

@wet wind avoid using the word ban or banned as it triggers the bot please.

[crisp garden]

Who pinged me

Thanks for pinging me

[austere plinth]

Hey I wanna get this cleared. U can't peek+open scope and Crouch together right

U have to do it slightly after?

[viral ocean]

Crouch first then peek

[austere plinth]

Okay

Thanks

[viral ocean]

Np

[austere plinth]

Wanna play sometime?

[storm flume]

Use #activities to find other PUBG MOBILE players, @austere plinth.

[austere plinth]

Same

[night cloak]

If @austere plinth and @viral ocean would like to talk, please move to the #chat.

[austere plinth]

Yessir

[viral ocean]

Yes i know

[zinc vector]

Any solution for this

[vivid merlin]

please dont mention that role unless it is an emergency, misuse of the moderator role will result in moderator actions.

@zinc vector what have you done to try and fix it?

[zinc vector]

I have restart but the problem not solved

[spring zephyr]

@zinc vector Try repairing your game.

[zinc vector]

@spring zephyr not solved

[spring zephyr]

@zinc vector Are you using Wifi or mobile data?

[zinc vector]

@spring zephyr wifi

[spring zephyr]

Switch to mobile data and see if it works.

[zinc vector]

I have already tried this @spring zephyr

[spring zephyr]

Just do it again and see if it works.

[zinc vector]

Wait

[night cloak]

iOS

[zinc vector]

@spring zephyr not solved

@night cloak android

[spring zephyr]

@zinc vector Clear game cache.

[zinc vector]

@spring zephyr ok

[spring zephyr]

@zinc vector Is your device rooted?

[zinc vector]

@spring zephyr No

[spring zephyr]

Ok, then try clearing the game cache.

[zinc vector]

I have cleared cache but not working

@spring zephyr

[spring zephyr]

@zinc vector Reinstall your game then.

[zinc vector]

Ok@spring zephyr

@spring zephyr again same problem

[night cloak]

Any gfx tools@zinc vector

[zinc vector]

@night cloak no

[night cloak]

Your device

[zinc vector]

Poco f1

@night cloak

[night cloak]

Lemme check

[zinc vector]

Ok@night cloak

@night cloak

[elfin canopy]

@zinc vector Go to settings > apps > PUBGM > permission (check if you've allowed storage permission).

[zinc vector]

Wait@elfin canopy

@elfin canopy thank you its working😚😚

[elfin canopy]

Happy to help,@zinc vector :)

[polar marsh]

@ripe gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[odd cave]

has pubg premium crate arravied today?

[spring zephyr]

@odd cave Yes.

[odd cave]

today bro really?

[zinc vector]

@odd cave yes

[odd cave]

thank you for your kind information

[polar marsh]

@nova crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal laurel]

What's Requirements for PUBGM official Content creater role?

[storm flume]

Please refer to subpoint #6.1 in #faq for further information, @normal laurel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[zinc vector]

@normal laurel you have to fillup a form

[distant berry]

Hi im not receiving ads rewards for over a month now

[night cloak]

Hey I have lost 30 UC and 1 Bonus Challenge Voucher due to a new bug. When i started Bonus Challenge my game got stucked in the loading screen and as a result i got 0 Battle Coins. Can you pls retutn my 30 Uc and 1 Bonus Challenge voucher

Player Name - SитCascade

Can anyone help me with this

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[livid wasp]

Why can't you guys deliver justice to Team Infinite Warriors?

[faint steppe]

If i change my region any disadvantage??

[spring zephyr]

@faint steppe Are you talking about region?

[storm willow]

@livid wasp we are not related to those issues.

[faint steppe]

@spring zephyr Sorry yes region

[livid wasp]

@storm willow where can wr get help?

[storm willow]

@livid wasp you may try asking PMIS channel in indian server link is in #613267301243944960

[spring zephyr]

@faint steppe If you will change your region then you can't change it back for 60days, and you will get other country's lobby that may lead to a increase in your ping.

[livid wasp]

Can you dm me the pmis channel link?@storm willow

[faint steppe]

I opened 10 premium crates and in 9 i got silver frag and 1 gurantee reward 😂😅

[spring zephyr]

@livid wasp https://discord.com/invite/pubgm-india
Here, link for the Indian server. You may ask it in the #pmis-support channel in that server.

@faint steppe Bad luck.

[faint steppe]

This invite not visible to me

Resolving invite ****

[zinc vector]

What a glitch

[spring zephyr]

@zinc vector Repair your game.

[zinc vector]

@spring zephyr ok

See his old kd

In game ID 5884904249

@spring zephyr

[storm flume]

Hello, @zinc vector!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[upbeat bronze]

I reported a cheater with video evidence but still he is playing...

[zinc vector]

@spring zephyr he kill me in a game and i send him friend request. He accept my friend request. I spected him in his next game and record a video clip. Can I submit this video

@upbeat bronze me also

[upbeat bronze]

@zinc vector he is also rp holder

[spring zephyr]

@zinc vector In #cheater-reports when it open or use this link http://cheater-report.pubgm.cc/

@upbeat bronze It takes some time to process all the reports. So, please wait patiently until they get banned.

[zinc vector]

@spring zephyr i already use this but he is playing now

@spring zephyr please take a action to his teammates they pushing ranks

[obtuse moat]

Hello

[spring zephyr]

@zinc vector His teammate will also get banned for 7days with a rank reset, if the cheater gets banned.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse moat. Remember to read through #faq before asking questions in the support channels.

[zinc vector]

@spring zephyr thank you

[obtuse moat]

My account hacked

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @obtuse moat. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@upbeat bronze E-mail?

[upbeat bronze]

Yep

[spring zephyr]

@upbeat bronze Use #cheater-reports when it open or use this link http://cheater-report.pubgm.cc/

[upbeat bronze]

Thank u @spring zephyr

[night cloak]

I HAVE A BIG PROBLEM and I will like to have my points send back for this match I have big proof of a bug and it killed me and my friend

Is there anyone able to help me pls

[spring zephyr]

@night cloak You can report that bug in the #old channel with a video proof.

[night cloak]

Can I pls send video here

This is insane

[spring zephyr]

@night cloak In #old

[night cloak]

I been blocked for 6 hrs can u let me speak in feedbacks so I can post video proof

@spring zephyr

[spring zephyr]

@night cloak Edit your last post and add it into it.

[night cloak]

The video didn’t even post

[spring zephyr]

@empty forge Usage of VPN is not recommended.
And it won't get beanned this easily.

@night cloak Give it to me in DMs, I will post it for you.

[night cloak]

Ok

@spring zephyr the video won’t send in dms cause I don’t have nitro

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[opaque forge]

Hello how can I buy uc in iran

[spring zephyr]

@opaque forge In-game or use this link https://www.pubgmobile.com/pay

[zinc vector]

How many days took to action a cheater

[craggy blade]

No specific time but it depends on the number of reports. @zinc vector

[zinc vector]

@craggy blade you are a member of this serve.. I am asking to the stuff not you

[polar marsh]

@urban token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

whats the pubgm email?

[spring zephyr]

@night cloak [e-mail]

[night cloak]

We neeed to perfect the arts of pubg mobile

[polar marsh]

@fierce bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[valid kettle]

Didn't get back my account since 50 days..🥺

I've complained to customer service 11 times but I haven't got my account back...

Everytime it says that we've recovered your account but I haven't got my account back 🥺🥺

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @mohamed el massaoudi!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@undone swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fierce bobcat]

I was using gfx tools

[storm flume]

Use of unauthorized third-party software or methods, @fierce bobcat, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Is pubg mobile blind or do they support carders and illegal activities like that??

[polar marsh]

@fierce bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn pebble]

Hey I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unborn pebble. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@exotic dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unborn pebble]

Ok. I need my results 20/7/2020 its emergency

فـطِـم

[night cloak]

Results for

[unborn pebble]

My name in pubg

[night cloak]

And please use English

You may try contacting you friends to get your in game ID @unborn pebble

🤔

[unborn pebble]

5138021607 my Id

I need career results

20/7/2020 please

[night cloak]

@spring zephyr still no reply ?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Ok. And what play in total ranking do u need for conq ?

200 or 500?

[steel wing]

@night cloak be clear

If you mean how much matches you need for conqueror there is not any certain number of matches
You may reach conqueror before 200 matches or after it depends on how good your team is
How much kills you get
How much rating points etc

Or if you meant how much rating points you need for conqueror in FPP SQUAD its 4200 and TPP SQUAD is 5700

@night cloak 👆

[night cloak]

For duos ?! NA

[molten dew]

Hello, new glitch in PUBG M can't pick up guns but can pick up ammo

[night cloak]

I’m talking about that rank. Cause some people say if u reach top 500. U get conq no matter how much stars in ace teir

[tacit flower]

Report

Any admin?

[polar marsh]

@sturdy mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slate shadow]

I need my account registration date

My accounts I'd 5310788454

[patent python]

My pubgm account is linked with fb,play games & email.someone hacked my email,now he is accessing my pubgm account.i have fb & play game access.i want to recover my pubgm account.plz help me to recover it

[polar marsh]

@alpine vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @patent python. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[feral knoll]

I’m talking about that rank. Cause some people say if u reach top 500. U get conq no matter how much stars in ace teir
@night cloak yes

[timber rover]

Hello, I need help, my account has been stolen, fraud has been activated, and after recovering the account, I have found it

[soft sparrow]

there is nothing to do since it is already banned due to violating RULES, regardless if you have done it or not, @timber rover.

[timber rover]

My account was stolen and I was present. I did not violate the rules. Please help me and restore my account

[brisk nacelle]

any admin help me

[safe willow]

I would like to report a problem of scamming i need someone to dm me cause this server is full off people to invite him that this was him the victim being scammed screenshots to proof of being scammed

[brisk nacelle]

any admin

[viral ocean]

You can report the scammer in #discord @safe willow

[timber rover]

Help😭

[brisk nacelle]

HELPpp

[timber rover]

My account was stolen and I was present. I did not violate the rules. Please help me and restore my account

[spring zephyr]

@timber rover You got banned?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk nacelle. Remember to read through #faq before asking questions in the support channels.

[timber rover]

@spring zephyr Yes, it was stolen by my account, and after I got it back, I found it

[brisk nacelle]

i need urgent help

[polar marsh]

@timber rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@brisk nacelle Please state your issue.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @patent python. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[brisk nacelle]

Pls chk dm

[spring zephyr]

Hello, new glitch in PUBG M can't pick up guns but can pick up ammo
@molten dew Please do report it in the #old with a video proof.

[night cloak]

I am unable to buy uc cash via Midasbuy, no option of "Coda Paytm" is there. please help.

Please help me.

[woven atlas]

@night cloak u get an option of coda paytm change region to india at the top left of login option

[night cloak]

ohh

lemme try

[brisk nacelle]

@woven atlas bro

[night cloak]

I got it bro, thanks alot!

[spring zephyr]

@brisk nacelle You got banned?
Yes or no?

[brisk nacelle]

Yesterday I just login into my account and played 1 match then boom 😦

How can i get it back

[spring zephyr]

@brisk nacelle You got banned?

[brisk nacelle]

Bruh

I said you on dm @spring zephyr

[polar marsh]

@pallid pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brisk nacelle]

save me please 😭 😭😭

[polar marsh]

@brisk nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw flint]

@spring zephyr

how to enter there?

[spring zephyr]

It refreshes every day. 00:00 UTC, then you will be in it if you are still in the top.

[raw flint]

@spring zephyr thanks

[ruby marsh]

@spring zephyr link for iOS beta version?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @ruby marsh:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[ruby marsh]

Thanks

[spring zephyr]

@ruby marsh Check pinned messages in the #news channel and you will find it.

[raw flint]

@spring zephyr are you sure about what you said?

It refreshes every day. 00:00 UTC, then you will be in it if you are still in the top.
@spring zephyr here

or I should do something?

to enter

[night cloak]

bro help again @spring zephyr

I cant find pubg redeem ceter in gamd

game*

[spring zephyr]

@raw flint No, you don't have to do anything else. Just be in the leader board.

[night cloak]

@spring zephyr

[spring zephyr]

@night cloak Bonus challenge redeem centre?

[night cloak]

I want to buy rename card

the 90uc one

we use to get rename card for 90 uc at the website in pubg @spring zephyr

[spring zephyr]

Which website?
Rename cards are available in the in-game shop in treasures section for 180UC.

[night cloak]

bhai shop mai jane ke bad at top left pe option aata tha na

[spring zephyr]

@night cloak English please.

[night cloak]

sorry

in shop we get

one option

at top left

[spring zephyr]

I don't get what you are trying to say.

Can you explain in detail please.

[night cloak]

man

Will #cheater-reports open tommorow?

we used to get rename card in 90 UC at a website in game @spring zephyr

where some gun skins also available

@night cloak its skem

no dude IN GAME

[night cloak]

❤️

[spring zephyr]

@night cloak ^

[night cloak]

not that bro