questions

[spring zephyr]

Until then, try to reinstall the game once more.

[last abyss]

@spring zephyr its hacked man how i can recover it he change every thing !!!!

[vast cove]

@spring zephyr but PUBG is responsible for this issue, so we need some Refunds

[scenic pendant]

Can somebody tell me when did primum crate appear in game

[vast cove]

@spring zephyr I do Full Factory Data Reset In My device, it's not working

[spring zephyr]

@last abyss You can still login to your account?

[night cloak]

This is a known issue, @vast cove. Could you provide the following information?

▫️ User Identification
▫️ Device
▫️ Region
▫️ Mobile Data/WiFi
▫️ Video Recording

[last abyss]

@spring zephyr yes i can

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @last abyss. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rapid chasm]

When comes Erangle 2.0 in global

[vast cove]

@night cloak sry but I already provided

[storm flume]

We currently do not have a specific release date for the upcoming update, @rapid chasm. Once we do, we will publish further information in #news.

[night cloak]

@vast cove I see.

[vast cove]

@rapid chasm 0.20.0

@night cloak via my Muted Account

[night cloak]

@vast cove What do you mean by muted account?

[scenic pendant]

Did primum crate appear come along with update

[night cloak]

+cverifyme

[vast cove]

@night cloak this is my 2nd account.. Today my account is muted by Bot

[night cloak]

@scenic pendant It will come on 21st June.

[scenic pendant]

Thanks

[night cloak]

@vast cove What is the name of your first account?

[last abyss]

@night cloak yesterday you say to me you have to contact with support again and i do that but same nothing they can do same message any help ?

[spring zephyr]

@last abyss Follow this.

[rotund marlin]

When is the bonus challenge releasing

[polar marsh]

@tight hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast cove]

@night cloak why??

[night cloak]

@vast cove Nothing. Found you.

[last abyss]

@spring zephyr i do that more than 7 times man !!!

[spring zephyr]

@last abyss Do it once more.
And copy the exact message.

[strange copper]

How can send UC

[spring zephyr]

@strange copper Use this link https://www.pubgmobile.com/pay

[night cloak]

I told you not to repeat this again, please do not send any more messages about it in the support channel, @vast cove. Remember, we cannot solve the problem in discord. We can only forward information from here to devs.

[rotund marlin]

Any info on when bonus challenge is releasing

[vast cove]

@night cloak finded me??

[last abyss]

@spring zephyr i will show you screenshot for what i do

[night cloak]

@rotund marlin No information at the moment.

@vast cove Please read my previous message.

[spring zephyr]

@golden thunder Ask in #emulator-support

For better assistance.

[golden thunder]

dont answer!!!

[night cloak]

@last abyss You will need to contact Facebook support to recover the Facebook account.

[mystic cloak]

My account ‘KliganGirl’ is blocked. I never used extraneous programs, i did not break the rules. Please help me deal with this situation. Injustice has occured. I dont know what to do.

[golden thunder]

the #emulator-support no answer , why?

[mystic cloak]

Мой аккаунт ‘KliganGirl’ заблокирован! Я никогда не использовала посторонние программы, не нарушала правила. Пожалуйста помогите разобраться с этой ситуацией. Произошла несправедливость. Я не знаю что делать теперь.

[last abyss]

@night cloak are you kidding me i said he changed every thing in my Facebook account and i need to remove that account from my game !!!1

[night cloak]

@mystic cloak can u explain in english ^-^

[golden thunder]

i want help , please?

[spring zephyr]

@mystic cloak English please.

[polar marsh]

@mystic cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@last abyss Without Facebook, you cannot log into the game. Please use #chat for further discussion.

[last abyss]

@night cloak i have another account i can log in to the game but the hacker can login with me toooooo

[night cloak]

@last abyss what happened?

@golden thunder We, mobile users cannot help you. Please ask in #emulator-support and wait.

Your emulator account got phished?

[golden thunder]

@night cloak My account does not open on mobile or on the emulator I am having trouble logging in to both devices

[night cloak]

@last abyss Please contact the customer service and ask them to revoke the access of the social media the other person is using.

[last abyss]

@night cloak my Facebook account hacked and the hacker can access to my game every day and he want many from me to leave the game but i know he is Liar

[night cloak]

@golden thunder What does it show?

[last abyss]

@night cloak oh my god you made me mad i said i contact theeeeeem

[night cloak]

@golden thunder Same on mobile?

[golden thunder]

yes

wait screen shot for that

[night cloak]

Why do you guys enter your details on phishing websites? Already everyone knows its a scam

[tribal oriole]

Hello what should I do if my Facebook account got hacked I already connected with Facebook and there’s no help I spent more then 30k $ on PUBG and my only log in to it is just only by email

[night cloak]

@last abyss Look, we in discord cannot help you but can guide you whom to contact, for account related issues. If the customer service cannot help you, do not expect us to be able to do anything.

@tribal oriole For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[hollow peak]

@night cloak i have a proof of hacking i have already reported with video attach to a email to pung official he is on my friend list.. Some of my friend push rank with him .. Nothing happen

[last abyss]

@night cloak i know that but i need real person to talk with it not a bot in the game i need email or someone i can contact someone real

[tribal oriole]

I already did contact but there’s no replay !!

[night cloak]

@tame belfry You get banned for up to 10 years.

@hollow peak Please use this link http://cheater-report.pubgm.cc.

[tame belfry]

@night cloak but i dont use the hack i just play with them

[tribal oriole]

That’s not fair spent money on PUBG ... but u guys don’t wanna help .!

[night cloak]

@last abyss There's nobody without the customer service in-game.

[hollow peak]

Yes i have reported on that link too.. One month ago

[hollow peak]

@night cloak

[night cloak]

@tame belfry It is a violation of the ToS to play with cheaters.

[last abyss]

@night cloak then you say i have to play with the hacker in my game ?!

[golden thunder]

@night cloak please check the photo

[hollow peak]

@night cloak hope is there any hope

[night cloak]

@tribal oriole Also, spending on the game isn't VIP service. Please contact the customer service and wait for their reply.

[vast cove]

@night cloak ok but how can I ask about my UC refund in CS

[night cloak]

@last abyss Or, can create a new account. The choice is yours.

@golden thunder Is it Facebook?

@last abyss why did you enter your details on a phishing website?

[golden thunder]

yes

[warm compass]

Aslo use #discord in future for that purpose,@warm compass.
@elfin canopy ok

[hollow peak]

I try to rank push every single session but ... Those people are just like god... And i feel hope less @night cloak

[golden thunder]

@night cloak yes

[night cloak]

@hollow peak If the evidence was valid, they should have been banned by now.

@golden thunder Could you go to Facebook settings > apps and see if PUBG MOBILE is there?

[last abyss]

@night cloak new account ??? and i loss every skin and every money i pay on the game ?

[golden thunder]

i can not found it @night cloak

[hollow peak]

How is this stat ?

[night cloak]

Why you bashing on one person?

[last abyss]

@night cloak not that reason my account hacked

[night cloak]

@last abyss Safeguarding your social media account is your own responsibility. We cannot help you in here. And it seems, the customer service won't be able to as well. Feel free to use #chat, please.

@night cloak So i lost my account in the way that i dont have the apple id, i quit pubg for couple of months, because i had tough times in school, and my phone later on broke to the point that it dosent turn on and had to throw it away, meaning i had to get a new one, issue is, the apple id got locked since it was still logged on the broken phone, so i had to do security questions which i dont know since my dad did them and he also forgot. I have contacted apple but no help was given. So i am contacting pubg itself for help since its needed the most right now. Is there any way i can receive my account back? I can answer any questions you have just to make sure that i own it but please i have put so many hours into it so i really need it back. You can even check the ips and everything and u will see that it is mine, i beg you.

@last abyss how did you lose your account?

[hollow peak]

Filling like pro hacker with god level of privilege .. @night cloak

[night cloak]

@golden thunder Then it looks like someone revoked the gams's access to your Facebook account. You can no longer use Facebook to login.

@hollow peak Stat doesn't define a person.

[hollow peak]

But the video does @night cloak

[night cloak]

@night cloak Feel free to contact customer service in-game. Make sure to mention that you lost your account.

I did but there are questions that are dumb af

[tough stone]

Hi, is it possible to unlink a twitter account from the PUBGM account ?

[night cloak]

As when i created the account

[eternal ruin]

Hey guys does anyone know how to redeem the emote that comes with Andy’s mythic outfit?

[night cloak]

@hollow peak Please share the video again with the link.

@night cloak Apparently that's all you got.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @tough stone. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

? What do you mean

[golden thunder]

@night cloak I lost access to the game on June 13 and today I tried to enter through the emulator and I opened the game on this account but after a few minutes I left the game and when I return to register the account I cannot log in like what happened previously

[night cloak]

You need to answer those questions, to recover your lost account, @night cloak.

[eternal ruin]

Can somebody help me I have a question

[hollow peak]

Sure @night cloak u giving me another hope .. I hope this hope will accomplished this time .. Thank you very much

[night cloak]

@golden thunder It was something that was done from your side. And, now it is not possible to link it anymore.

[gray vector]

hi

[night cloak]

@eternal ruin Yes?

[gray vector]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gray vector. Remember to read through #faq before asking questions in the support channels.

[golden thunder]

@night cloak Nobody has my Facebook account, however, I didn't find the game in the list of removed apps, I don't know what happened

[eternal ruin]

how do I redeem the emote that comes with Andy’s mythic outfit?

Because I bought the outfit and I don’t see the emote

In my inventory

[gray vector]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gray vector. Remember to read through #faq before asking questions in the support channels.

[hushed marten]

@storm flume needs help

[night cloak]

@golden thunder You cannot use Facebook anymore for the login. If you cannot access your game without the Facebook account, I'd recommend to contact the customer service and mention that you have lost your account.

[gray vector]

why my account pand??

[keen crane]

hi how can i get beta version of pubg mobile

[night cloak]

@eternal ruin The outfit does not come with the emote. You need to purchase it separately.

[gray vector]

IM not hack

[keen crane]

hi how can i get beta version of pubg mobile

[storm flume]

You can apply for the PUBG MOBILE beta program here, @keen crane:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hollow peak]

No no no one hack

[polar marsh]

@gray vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden thunder]

Contact customer service from the login page or from another account?

@night cloak Contact customer service from the login page or from another account?

[keen crane]

oo thanks

[eternal ruin]

@night cloak i don’t see the emote for purchase though

[night cloak]

From the login screen.

[last abyss]

@night cloak the #chat said go to #questions ???

[craggy blade]

@eternal ruin it's there. At the bottom.

[night cloak]

@last abyss Use the channel for discussions.

[craggy blade]

You need to unlock it.

[eternal ruin]

Ok 🙂 thank you @night cloak

[fair sparrow]

Hii

When will erangel 2.0 release in global version

[storm flume]

We currently do not have a specific release date for the upcoming update, @fair sparrow. Once we do, we will publish further information in #news.

[eternal ruin]

@night cloak do you think the emote will be available for purchase in update 0.19?

[night cloak]

@eternal ruin https://discordapp.com/channels/393088095840370689/481200416349224980/723563342316175390 this might be the answer.

[eternal ruin]

The link wouldn’t open

[craggy blade]

@eternal ruin I think the emote which plays with Andy is already there.

[eternal ruin]

No not that one

[velvet jackal]

Hello Guys i need a help Guys my Royal pass Account got hacked by profession hacker and he disable account on facebook i dont have miney for buy this season royal pass plz any bidy give me royal lass i beg u plz Euther plz got back my account plz give me royal pass plz my charecter ud 5219818998 or name Arslanhanfi

Plz

Any one plz

[eternal ruin]

@craggy blade

This one

[craggy blade]

@eternal ruin ok

[eternal ruin]

Do you know?

[storm willow]

@eternal ruin that teaser.. not available ingame

[eternal ruin]

@storm willow Will it ever be available?

[storm willow]

@eternal ruin as far as i know, Least possible

[eternal ruin]

Mm then I might have to ask for a refund

[fair tusk]

Pls Help me

I cant download anything from Gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @fair tusk. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[fair tusk]

And this problem

[storm willow]

@fair tusk look like you have logged in to unofficial client. You need to wait for next update

[fair tusk]

I login on gameloop

also gameloop not downloading any games

Its Showing Download Failed

[eternal ruin]

I promised I will not spend any more money on this game. 150$ is enough

Sorry

[storm flume]

You can now access #emulator-chat and #emulator-support, @fair tusk. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[stable plinth]

Hi

I need some help

[polar marsh]

@frigid mountain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solid phoenix]

Hii i want pubg beta version can i get because i want to know new crates and rp

[polar marsh]

@worthy mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[restive summit]

Hi, I want to report one cheater, how can I do this?

[desert marten]

Everyone knows that the players in the top 100 servers in Europe and the Middle East are a bunch of cheaters. Why not be punished immediately. You must be more assertive
@lime juniper

[storm flume]

Hello, @restive summit!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@worthy mortar you cant do that, unless your device supports that. using gfx will lead to ban.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @solid phoenix:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

We are unable to provide assistance if you do not ask a question or state a problem, @stable plinth. Remember to read through #faq before asking questions in the support channels.

[night cloak]

seriously

it’s a joke europe squad ranking ?

please look their kda and %headshot, why they still can play

[ripe vale]

How much the game works on laptop i5 4gen gt 820m 8gb ram

[storm flume]

You can now access #emulator-chat and #emulator-support, @ripe vale. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

seriously ?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[alpine fog]

Where can i apply for Tournament Room?

[night cloak]

How to clutch

@alpine fog tournament for commercial purposes?

@night cloak you may try asking that in #pubg-mobile

[iron basin]

@night cloak #pubg-mobile

[night cloak]

Ow

[dark horizon]

Where i can download the pu mobile korea version?

[iron basin]

Where i can download the pu mobile korea version?
@dark horizon it's region locked

[night cloak]

@alpine fog Please contact your regional community manager.

[normal laurel]

Hello anyone here
Can anyone help me ?
What's requirements for Official PUBGM Content creater role?

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @normal laurel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@graceful grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@iron basin for android you can use apkpure or uptodown for ios change your apple id region to korea

[polar marsh]

@past mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry robin]

can you turn off speed acceleration in settings because i cant find an option?

[coral osprey]

Bir problemim var satın aldığım iki adet ürün 10 gün olmasına rağmen tarafıma ulaşmadı. Varmı bir fikrin?

[night cloak]

@coral osprey explain that in English

[coral osprey]

Okey

[night cloak]

@wintry robin speed acceleration ??

[coral osprey]

I have a problem, although two products you can buy have been reached in 10 days. Do you have any idea?

[wintry robin]

faster you look around the further you turn

[coral osprey]

@night cloak 👆👆👆

[wintry robin]

or is that just a thing

[night cloak]

@wintry robin camera sensi :-)

You may try joining the Turkish server ( link is in #613267301243944960 )@coral osprey

[wintry robin]

its just way harder to be consistant

[night cloak]

Just increase decrease whatever suits u well :-) @wintry robin

[wintry robin]

i have done that

[night cloak]

? Is it moving too speed or too slow?

[wintry robin]

but if you move your finger faster across the screen you turn further than if you did it slower

[night cloak]

That's all ur sensi :-), game mechanism :-)

Try adjusting it would be good

[wintry robin]

cant i turn it off

my sensitivities are perfect

[night cloak]

but if you move your finger faster across the screen you turn further than if you did it slower
@wintry robin it's game mechanism boiii can't do anything :-)

[wintry robin]

oh ok thats what i wanted to know ty

[shell epoch]

#TeamDTsVipeR#5289278642

[polar marsh]

@shell epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@plain coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glass zephyr]

I have a problem that I cannot change the state flag

Help me please

[night cloak]

@glass zephyr Use a flag card.

[glass zephyr]

I mean the region where I am now

The country I am in cannot change it, and I cannot see it

I cannot change the country

[night cloak]

@glass zephyr you can't change that if you're from an European region

[glass zephyr]

What should i do now

I am from Saudi Arabia, I did my math wrongly and did not know about this

[night cloak]

@glass zephyr You will need to create a new account and select Saudi Arabia.

[teal sun]

I cant change my signature

[night cloak]

@teal sun What do you mean by signature?

[teal sun]

When we become mvp of match then it shows our character there is some text on down side of name that is signature

[sand path]

Change it after tapping on yout pfp. @teal sun

[teal sun]

Pfp?

[solid phoenix]

@glass zephyr hii bro can u send me uc

[dull cove]

profile picture @teal sun

[teal sun]

I know how to change but when i click on edit button nothing happens

[night cloak]

@teal sun You don't have to tap on the pen. Just tap on the empty box and write.

[teal sun]

Ohh thanks

[rich steppe]

How To buy 7days Unlimited Advance Room Card?

[worn river]

Help

[rich steppe]

How To buy 7days Unlimited Advance Room Card?
Help me??

[worn river]

@rich steppe go shop and see redeem

[rich steppe]

But here I Can Buy only 7room creation Card For 500UC

I want to buy 7days Unlimited Room Creations Card (That we also Get from RP)

[worn river]

@rich steppe no 500 uc is 7 days room card not 7 room

[rich steppe]

@worn river Read It Carefully

[worn river]

Bro i purshase every tym that card

7 days

@rich steppe wait I send u some screenshot

[rich steppe]

Oky

[vivid merlin]

the 500 uc in the shop is for 7 rooms, not 7 days.

you can only earn the 7 day room card through the RP. you cant buy them

[polar marsh]

@normal grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little wedge]

my character isn't leveling up why?.

[rich steppe]

@worn river send DM

[dire crescent]

@vivid merlin Our team BLADE eSports got eliminated by hacker team in round 1 of online playoffs in PMIS and now those top 3 teams were declared hacker by pubg , will our team get justice by rematch

[vivid merlin]

@dire crescent ask in the pubg mobile india server.

[little wedge]

@vivid merlin my character isn't leveling up why ._.?

[rich steppe]

@vivid merlin but we can Buy that one in Pubg Kr Verison ,Then Why We Don't Buy In Global Verison

[vivid merlin]

because pubg kr is different than global.

@little wedge which character?

[little wedge]

Sara

[vivid merlin]

have you done a routine repair to the game?@little wedge

[little wedge]

no i have played today like 20 game or above

and now it tells me +0 points

[vivid merlin]

@little wedge clear cache, and then do a routine repair.

[little wedge]

okay

[dire crescent]

@vivid merlin provide me pubgm india server link

I think there is no such server exists

[vivid merlin]

@dire crescent you can find it in #613267301243944960 under partnered servers.

[lusty lodge]

Any idea on when the un.linked feature gonna be back. Can't believed people ruined it 😦

[vivid merlin]

we dont have any news regarding that, further information of that will be posted in #news. if we get any new information.@lusty lodge

[night cloak]

can i ask for something

[vagrant onyx]

Yea what is it ?

@night cloak

[night cloak]

i was just wanted to ask about if any time i can unlink my facebook account with my pubg mobile account feature

but someone tell me u cant anymore so i hope u can get this feature back again

[polar marsh]

@oak citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic echo]

why is pubg not working?

[gaunt crater]

hello

i.linked my account to. another gmail account

[hushed marten]

@gaunt crater congrats than

[gaunt crater]

i.dont mean

[exotic grotto]

It always says 4h 26mins everytime I open it 🤷‍♂️

[cedar spade]

Can we get facial hair option back in the game please (unlocked in season 7 but people who started playing PUBG after season 7 don’t have access to it. )

[slender granite]

Hi

[fallow token]

any updates on anticheat and hackers problem ?

[shy mist]

@fallow token 😂That's never gonna happen mate

[cedar coyote]

Any mod ?

[gleaming geyser]

H I

Hi

[hollow peak]

Hi , I need help

[faint steppe]

Hi , I need help
@hollow peak Yes

[polar marsh]

@hollow peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[faint steppe]

i Think you got your answer

[night cloak]

Hey there are voice change files so the quick chat voice is diffrent right ...will I get ban if I add those voice changers file to pubg?

[faint steppe]

I Have seen many people using it and not banned But they said that they got the voice from Event

Modifying files or adding third party files to the game Surely it will lead you to ban

[patent vessel]

Any admin can help plz?

[fallow token]

@fallow token 😂That's never gonna happen mate
@shy mist feels bad man

[cedar coyote]

"Destroying game data" is Gfx tool do that ? @faint steppe

[storm flume]

Use of unauthorized third-party software or methods, @cedar coyote, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cedar coyote]

@faint steppe

[faint steppe]

@faint steppe
@cedar coyote Yes Using GFX For Sure ban

[cedar coyote]

My B-.A.-N cause "Destroying game data " @faint steppe

Not 3rd party

Isn't a mistake?

Any mod answer

[faint steppe]

My B-.A.-N cause "Destroying game data " @faint steppe
@cedar coyote Yes GFX modify game files to lower the graphic which gives player an unwanted advantage easy to Spot prone players and that's how it destroy game data

As i know

[cedar coyote]

What causes 3rd party B_-.A.-_N?

[night cloak]

hey I can't log in

I linked my email, but It doesnt work

it's says wrong account

but I have an screenshot where I get the verification email

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[sturdy tusk]

Hello
My classic lover V achievement it is stuck at 998 games and does not increase no matter how many games I play is there a way I can fix it?

[storm willow]

Try reparing app.. if problem isnt solved post in #old

[sturdy tusk]

I did try the first option in apo reparing but it did not work

App*

Routine repair

[whole slate]

@everyone anyone can help me pls

@polar marsh Hey pubg mobile, I don’t know the reason for suspending my account, although I did not violate your laws, and I didn’t do anything yesterday. I opened the account on the game loop simulator to do week 7 missions and finish the ten missions and to get the Rb box and I really finished all the tasks and nothing remains And when I opened my account today I was surprised that I took that although I did not play but complete the missions and it is not reasonable I play from the fourth season and I bought the Royal Pass from the eighth season and I am now the charger of the 13th and I am currently Rb 85 and I play with hacking or violate the instructions and I jeopardize my account and I hope that you meet my request And review my data because I am sure that I did not violate the instructions and wait for your reply impatiently

id:5268278246

[polar marsh]

@whole slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain oxide]

Why did some of those who play with emulators ban 10 years !!!!

I think that its glitch

[polar marsh]

@normal spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden ether]

When are you going to fix/update the anti cheat system

There shouldn't be this many cheaters in the game

[storm willow]

#old @golden ether

[golden ether]

I'm asking a question why would I go there

[keen kelp]

iam playing from season 2

[polar marsh]

@keen kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @light sinew, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@light sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

Any official email address to contact customer support? Been trying to log into another device with my account that is linked to Twitter - game won't let me and tells me I'm creating a new account. Won't allow me to link email either (verification code is never sent)

[fallow token]

@winged umbra [e-mail]

[winged umbra]

Thank you @fallow token

[spring tendon]

idk how to explain this.. but i realy need help whit this problem.

can i send video about the last picture i send?

[vivid merlin]

@spring tendon can you still run by pressing it again?

[spring tendon]

yeah i can. but sometime thats was anoying when firing someone

it make my camera turn to left side

[vivid merlin]

post it in #old with details on it please.

[spring tendon]

the vid or just pic?

[vivid merlin]

the video is fine.

[spring tendon]

ohhh thx @vivid merlin

ill send it as soon as posible

[obtuse moat]

Hello

Help me, please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse moat. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@cyan beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[willow ridge]

@spring tendon which phone?

[spring tendon]

xiomi redmi note 7@willow ridge

[spare hinge]

Help me please

@everyone anyone help me !

@spring tendon please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare hinge. Remember to read through #faq before asking questions in the support channels.

[slender granite]

Hu

Hi

@everyone anyone help me !

[winged umbra]

Any official email address to contact customer support? Been trying to log into another device with my account that is linked to Twitter - game won't let me and tells me I'm creating a new account. Won't allow me to link email either (verification code is never sent)
Already sent e-mail to [e-mail] and I am told to use the customer service option in game, which didn't help me at all... Do they ever reply to emails or are we just sent the automatic message to check in game support?

[polar marsh]

@spare hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @stray edge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[winged umbra]

Any official email address to contact customer support? Been trying to log into another device with my account that is linked to Twitter - game won't let me and tells me I'm creating a new account. Won't allow me to link email either (verification code is never sent)
Already sent e-mail to [e-mail] and I am told to use the customer service option in game, which didn't help me at all... Do they ever reply to emails or are we just sent the automatic message to check in game support? Do DM if you know how to get in touch with anyone that can help with this issue

[ebon thorn]

400ms in NA server when my Internet is fine. I repaired the client already. I pinged florida and its 100ms and i cant seem to fix it
Is there a server error or outage right now?

[eternal ruin]

@ebon thorn try turning off your WiFi

[inner moss]

Bullets not registered properly wtf

[eternal ruin]

@inner moss check your ping

On the bottom left corner

[ebon thorn]

@eternal ruin did that

Restart my router
Restart my phone

[eternal ruin]

@ebon thorn when did this problem start

[ebon thorn]

Just now

[eternal ruin]

Ok. Give it like 10 minutes

[ebon thorn]

Hopped into a sanhok match and immediately went from 80ms to 400ms

[eternal ruin]

If it still persists then tell me

[ebon thorn]

And it hasnt fixed

@eternal ruin ok i will

[inner moss]

@inner moss check your ping
@eternal ruin 92

[eternal ruin]

@inner moss what mode are you playing

[inner moss]

Classic

Every weapon is nerfed. From SMGs to snipers

Sometimes the hit marker doesn't even come even though it was a clear HS

[polar marsh]

@stark mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eternal ruin]

@inner moss try restarting your router and modem

Tell me if it’s fixed

[steel wing]

Or use VPN??

[crisp grove]

Hello

[steel wing]

How may we help you@crisp grove

[crisp grove]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crisp grove. Remember to read through #faq before asking questions in the support channels.

[steel wing]

@crisp grove state your issue

[thorny pumice]

Hi , please I need your urgent help , someone hacked my Pubg account via Twitter account, I linked my account first with Facebook then email after that Twitter, but he hacked my Twitter account OMG please help me

[crisp grove]

I bought a Pubg account but the seller constantly logs in and annoys me

[steel wing]

Well we cannot help you as long as that account is not yours

@thorny pumice can you log in via Email and Facebook?

[left mortar]

@polar marsh We got to the end. We got annoyed at the hacker. The PUBG M was deleted. With me, a group of people. A failed game. Two years, you couldn't provide protection.

[crisp grove]

Well we cannot help you as long as that account is not yours
@steel wing But I bought it

[left mortar]

@storm flume We got to the end. We got annoyed at the hacker. The PUBG M was deleted. With me, a group of people. A failed game. Two years, you couldn't provide protection.

[thorny pumice]

@steel wing yeah I can and email also

[steel wing]

@crisp grove mate he still has access why dont u change the password of the account
Also he is not legit seller for sure

@thorny pumice can you loggin your account in twitter app?

[thorny pumice]

@steel wing No he changed everything in my account ,

[steel wing]

Did you provide account info to him?

[crisp grove]

@steel wing The account is linked to Twitter and playgames, but I only have twitter, and he has playgames, so that annoys me. All that enter values ​​enter and sabotage to play

[thorny pumice]

@steel wing please help me to unlink Twitter account

[steel wing]

That is not possible

[thorny pumice]

@steel wing No , I don’t how he stole it

[steel wing]

Contact costumer service in game to try and get your twitter account back

[crisp grove]

Contact costumer service in game to try and get your twitter account back
@steel wing How I do not know how

[thorny bolt]

Pubg full hack

[crisp grove]

I just want to cancel the Google Account link from this Buggy account that I want

[steel wing]

@crisp grove use twitter account info to loggin in google if it works change the account password and wont be a problem anymore

[thorny pumice]

@steel wing I told you I can’t, he change everything

[polar marsh]

@cobalt palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp grove]

@crisp grove use twitter account info to loggin in google if it works change the account password and wont be a problem anymore
@steel wing But I do not know how please help me

[thorny pumice]

@steel wing please help me I have all the information which proves my account

[crisp grove]

@steel wing I am not English, I am Arabic, but I translate in Google, so please help me

[steel wing]

@thorny pumice we cannot help you get your twitter account back

@crisp grove go to google and try to log in another account so type there the twitter email and password if that works and you can login then change the google email password and its done

[crisp grove]

@steel wing But the playgames account that is linked to the game is different from the Twitter account, so I want to unlink it and just keep the Twitter.

[polar marsh]

@stray edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorny pumice]

@steel wing please , I swear to god it’s my personal account and I paid a lot of money on it

[steel wing]

@crisp grove I know but that guy maybe does use the same Email and Password in his twitter account

@thorny pumice Im so sorry I wish I could help you

[polar marsh]

@stray edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel wing]

Why is everyobe getting scammed in Twitter 💔

[vivid merlin]

@stray edge dont use the word ban.

also players aren't banned or suspended due to a lack of proof/evidence that they were cheating.

[thorny pumice]

@steel wing sir I contact already the customer service and I gave them all the information but they said that we aren’t sure!!! How

@steel wing please I need your help

[steel wing]

@vivid merlin we cannot bring an hacked twitter account back right?

[vivid merlin]

if the twitter was hacked contact twitter customer support, pubg cant help in retrieving another platforms account.

[crisp grove]

@steel wing I'm Arabic so I don't understand you. Can you help me? You mean you do it to me?

[steel wing]

Excatly

@crisp grove be more clear please

[vivid merlin]

I bought a Pubg account but the seller constantly logs in and annoys me
@crisp grove you arent suppose to buy or sell accounts it's against ToS, we cant help you with this issue if the seller is logging in, it is his account.

[crisp grove]

@steel wing The problem is that the Bebji account is linked to Twitter and the Google account I have on Twitter, but the Google account e-mail I do not have, but it is with the seller, so it ruins me

I can enter the account but all the time he enters and leaves me

[steel wing]

@crisp grove you arent suppose to buy or sell accounts it's against ToS, we cant help you with this issue if the seller is logging in, it is his account.
@vivid merlin @crisp grove

ToS=Terms of Service

[thorny pumice]

@vivid merlin @steel wing Please I have all the information for my account which proves that’s my original account !! OMG

[vivid merlin]

@thorny pumice like i said, we cant help on this server to retrieve the account. if the twitter was hacked contact twitter customer support, if the pubg account was hacked contact pubg customer support.

[steel wing]

@storm brook here bro

Ask whatever you have to here do not DM me because Im not a moderator

Im wishing everyones a good night 🌌

[plush jungle]

hello

anyone know when the premium crates

gonna get new clothes?

[vivid merlin]

crates return on june 21st, you can check if they do when it comes back.@plush jungle

[plush jungle]

u sure?

[crisp grove]

@steel wing But I bought it, please understand me, I bought it, but the account was changed

[vivid merlin]

The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.
@plush jungle

[night cloak]

Hello,
I tried using a different pfp via Twitter but it gets blurry, but when I go back to login via facebook it shows the pfp perfectly. Any reason?

[vivid merlin]

@crisp grove we cant help with this issue buying accounts is against ToS of the game, please do not repeat the question.

[crisp grove]

😭

[ebon thorn]

@eternal ruin still happening

[neat palm]

Hey, when will the disconnect feature be returned?

[vivid merlin]

@neat palm you mean the unlink feature?

[neat palm]

yes

[vivid merlin]

we dont have any new information on when it will be available again, future information on it will be posted in #news @neat palm

[neat palm]

Someone hacked my account and linked it to the Values ​​Center and started entering my account right

Please Help

[vivid merlin]

@neat palm. contact customer service for this issue.

[ebon thorn]

Someone please help. I usually have 80ms

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @neat palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[neat palm]

They did not contact me

[vivid merlin]

it takes time for a reply.

@ebon thorn its most likely high traffic on your internet, you can try to contact your ISP.

[polar marsh]

@night brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, @night brook, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[bronze elm]

Hello PUBG MOBILE My account has been mistakenly classified. Please review the decision to classify my account I was lying when I opened the game.
ID: 5144260022

[polar marsh]

@bronze elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm glade]

Hello I try to join the game in duo FPP mriamar or any other map only erangel

But I can’t join the game it’s takes more than 10 minutes

[vivid merlin]

@calm glade. that's most likely because there is very few players playing fpp in that server at that time.

[calm glade]

I try all the time I use to play first week of the season was easy to play in mrimar but now I can’t and erangel every game I get killed by stupid hacker

[neat palm]

‏Someone hacked my account in a Game center I want to disconnect the link in Game center I was unable to contact customer service

[calm glade]

Delete PUBG best thing @neat palm

[neat palm]

Please Help

[calm glade]

😂

[neat palm]

😂😂

[storm flume]

Please do not use any other language aside from English in this channel, @supple lava. Refer to #613267301243944960 for language channels.

[calm glade]

I can’t yes <<<< u most be a fighter 😂💔

[winter quest]

Where is my Prime plus option ?

[calm glade]

Aww u wanna show us how much u have uc 😂😭

[night cloak]

Hello,
I tried using a different pfp via Twitter but it gets blurry, but when I go back to login via facebook it shows the pfp perfectly. Any reason?
Did I just get ignored?🤕

[storm flume]

Please do not use any other language aside from English in this channel, @supple lava. Refer to #613267301243944960 for language channels.

[vivid merlin]

@supple lava please state the issue in english.

[neat palm]

Are there supervisors?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @neat palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[neat palm]

Are there supervisors?

[storm willow]

Read and follow above instructions @neat palm from machete 2.0

[supple lava]

I've been on a ten-year basis and I haven't used Hacker's tools how to open the account

[storm willow]

@night cloak im have no idea about that issue may be someother staffs can help. It may be a problem from twitter itself

[polar marsh]

@supple lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak im have no idea about that issue may be someother staffs can help. It may be a problem from twitter itself
@storm willow It has to be fixed somehow, I will suggest it on #old .

[neat palm]

@storm willow Please Help

[storm willow]

@neat palm R E A D #faq2.5

[neat palm]

@storm willow I want to disconnect

I did not find anything related to my problem

[inland hollow]

How do I recover my account

hi

[storm willow]

Follow that procedure @neat palm if you cannot understand use google translator.

[polar marsh]

@inland hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mystic ember]

Got this message why

Anyone help me

<@&481161015728406538>

[vivid merlin]

please do not mention the moderator role unless there is an emergency, misuse of the role will lead to moderator actions.

it most likely does that as a health reminder for underaged players.@mystic ember

[mystic ember]

How to stop that

Im not under 18

[sand path]

You'll have to wait for the cooldown to turn it back to above 18

[cinder forge]

Hi

[vivid merlin]

@cinder forge hello what's the issue?

[frozen jungle]

please help me

[vivid merlin]

@frozen jungle what's the issue?

[cinder forge]

ابي ارجع احسابي متبند كيف

[storm flume]

Please do not use any other language aside from English in this channel, @cinder forge. Refer to #613267301243944960 for language channels.

[steep flame]

My report button is bugged it won’t let me select the griefing section

[polar marsh]

@frozen jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cinder forge]

💔

[vivid merlin]

@cinder forge can you please state the issue in english?

[neat palm]

@vivid merlin I was not answered by the in-game customer service

[vivid merlin]

@neat palm it will take time for a response.

[neat palm]

ok thanks 😊

[flint wigeon]

devision pings are over 300 for me now because they wont host the matches in north america anymore

[night cloak]

@drifting jay When that happens, make sure to set your graphics to smooth and turn off Anti Aliasing.

[stark hazel]

I have a video of a person clearly hacking, and want the Marshal achievement. what do I do??

[mossy pollen]

Can someone help

[lethal dew]

hey yo

[cinder forge]

في عرب

[storm flume]

Please do not use any other language aside from English in this channel, @cinder forge. Refer to #613267301243944960 for language channels.

[gritty zinc]

Got killed by Cheater :(

[granite matrix]

Hi

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @granite matrix. Refer to #613267301243944960 for language channels.

[granite matrix]

Sorry

[mint rivet]

@gritty zinc well it is normal to die against hacker in pupg

..

[past hill]

I have a problem with the mic it keeps repeating my voice that i hear it twice even when I unplug the headphones it still repeating like i’m holding a microphone this issue begins in this season

Please help i hate to hear my voice i have try other devices and other headphones same issue no difference

[tidal dirge]

Got killed by Cheater :(
@gritty zinc he doesn’t seem to be cheating...

[gritty zinc]

@gritty zinc he doesn’t seem to be cheating...
@tidal dirge cheat bullet bruh

[analog horizon]

Hi

This account is the first release of the 0.18.0 update

[jovial kernel]

can you help me any one

pleaz

[vivid merlin]

what's the issue?

[ebon sierra]

@vivid merlin please I want to remove my information of Facebook and disattach my Facebook account from the character that it attached to

[elfin canopy]

Unlinking feature has been disabled as for now, you cannot remove facebook from your PUBGM account.

[frozen sparrow]

Where is unlink option i can't see

[elfin canopy]

You cannot do that, it is not possible, @ebon sierra. Maybe in future they'll introduce it again.

[frozen sparrow]

@woven atlas > Where is unlink option i can't see
@frozen sparrow

[elfin canopy]

There is no unlink option available.

[frozen sparrow]

Is it going to be available again?

???????

??????@elfin canopy

[polar marsh]

@ebon sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven atlas]

@frozen sparrow if its going to available soon we will let u know. For now theres no info about it

[elfin canopy]

We don't have any information regarding this once we do we will publish it in #news, @frozen sparrow.

[azure dock]

When is erangle 2.0 coming

[woven atlas]

@azure dock soon

No dates known for now

[azure dock]

Ok

[vast cove]

@analog horizon issue solved in 0.19.0update

@azure dock 0.20.0 update

[soft sparrow]

@elfin canopy hell sar

[azure dock]

There is a glitch of mic during classic matches

[elfin canopy]

How may I help you,@soft sparrow?

[soft sparrow]

@elfin canopy i have an issue

[elfin canopy]

Explain it, please!

@azure dock Try repairing your game.

[soft sparrow]

when is unlink feature coming back btw, @elfin canopy

[elfin canopy]

We don't have any information regarding this once we do we will publish it in #news, @soft sparrow.

[regal olive]

Hi . I need help . My game linked account has been hached and i cannot log to my account . Is there a way to recover my account in the game ?

[soft sparrow]

okai nvm that then, i have a issue while playing games, @elfin canopy what to do ?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @regal olive. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

@soft sparrow What's the issue?

[azure dock]

I have an issue!

@elfin canopy i have isuue during matches

[soft sparrow]

whenever i switch between pubgm and discord or any other app, my teammate and i can't hear each other again, @elfin canopy unless we restart. which is exhausting

[elfin canopy]

@azure dock Try repairing your game.

[azure dock]

@soft sparrow Same issue

[elfin canopy]

@soft sparrow This issue is known, hopefully it'll be fixed soon. You may fill out the form provided in pinned message in #news.

[soft sparrow]

@azure dock let's ban mav to solve it then,

@elfin canopy oki sar thanx

[elfin canopy]

https://bit.ly/2X3CpmH

@azure dock fill out this form

@soft sparrow ^

[soft sparrow]

i don't remember my id

@elfin canopy are we supposed to memorize our id's ?

[elfin canopy]

You may check it in-game.

[soft sparrow]

isn't there any faster ways, sar?

[elfin canopy]

Yes, memorize it.

[meager path]

Sunny character is coming or not ?

[soft sparrow]

thanks sar, true geniuz

@elfin canopy baka

[storm flume]

We currently do not have a specific release date for the upcoming update, @meager path. Once we do, we will publish further information in #news.

[polar marsh]

@left bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager path]

When primum create is available ?

[elfin canopy]

21st June,@meager path.

[rapid chasm]

When comes Erangle 2.0 in Global version

[storm flume]

We currently do not have a specific release date for the upcoming update, @rapid chasm. Once we do, we will publish further information in #news.

[night cloak]

@sand path sir i want to recover my account which was unlinked and it was connected with Facebook and Wechat but my Facebook account was hacked and its primary email has been changed and i cant access game from we chat

@sand path and i got a message from pubg mobile support that my facebook account has disabled

[polar marsh]

@raw sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weak smelt]

@elfin canopy please help me,i couldnt login my game for past 30days

@elfin canopy help me please

[elfin canopy]

Try repairing your game,@weak smelt and @drifting jay.

[night cloak]

Frame drop happens to me also since yesterday 🤔maybe it's a problem with pubg

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lilac fulcrum]

Is the new kd system going to stay on s14?

[spring zephyr]

@lilac fulcrum Yes, but if you have some feedbacks about it.
Then feel free to give it in the #old channel, maybe it can change if enough feedbacks are given.

[verbal spoke]

When will the cheater report section open? Anyone know?

[lilac fulcrum]

Why did they change it in the 1st place?@spring zephyr

[spring zephyr]

@verbal spoke Soon, probably on Monday.

[verbal spoke]

@spring zephyr Thanks Man

[lusty lodge]

So when the un.link option going to comeback?

[spring zephyr]

@lusty lodge No info about it, hopefully soon.

[lusty lodge]

Man can't believed it get removed cuz of a big misunderstanding lol but thanks @spring zephyr

[raw osprey]

Can I install pubg mobile KR Version on IOS

[storm flume]

Use #activities to find other PUBG MOBILE players, @lusty anvil.

[raw osprey]

Can I install pubg mobile KR Version on IOS ipad

[lusty anvil]

@storm flume where I Find

[spring zephyr]

@lusty anvil Click on this ---> #activities
And then use that channel

[polar marsh]

@urban remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw osprey]

Can I install pubg mobile KR Version on IOS ipad

[little grotto]

Is my name tag allowed in upcoming pmco ???

[floral moon]

@weak smelt dont west your time, this issue will be fix after 0.19.0 Update

[little grotto]

@floral moon

[raw osprey]

@polar marsh
Can I install pubg mobile KR Version on IOS ipad

[tiny wharf]

How do I get rid of my emulator thing in my name?

[polar marsh]

@proven jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little grotto]

Is my name tag allowed in upcoming pmco ???

[main comet]

Ingame report system is useless.totally useless

[night cloak]

@raw osprey I think you can, try Googling.

[queen jacinth]

S13 royale pass is way too bad,toy skins,I didn't like it at all,even my friends says too,please don't disappoint at S14,and also improve the tdm mode

[spring zephyr]

@urban remnant I didn't use any 3rd party app to modify the game. App that I used before running the game is FDE.AI which doesn't modify the game file and only use the increase performance on my device.This is highly unlikely to cause it
Delete that app or you will get a permanent ban.

[night cloak]

@tiny wharf react to the 🇪 in #613267301243944960 to remove the Emulator role

@queen jacinth #old

[queen jacinth]

Oh sorry I falled on wrong chat😩

[storm flume]

Hello, @main comet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Go through the PMCO Rules, you'll find that @little grotto

[little grotto]

I can't specific it

Is this bracket on wipe tag allowed or not in pmco ??

@night cloak

[spring zephyr]

@little grotto https://www.pubgmobile.com/esports/clubopen/pdf/Competition_Rules_for_PUBG_Mobile_Club_Open_en.pdf
Read subpoint 2.3 to get full info about names allowed in PMCO.

[little grotto]

「WIPE」is this gamer tag allowed or not ?

@spring zephyr

[spring zephyr]

A player’s gamer tag or in-game nickname (“Gamer Tag”) must consist of the player’s Team
name (or acronym or other word representative of the Team name) and player name in the format
of “TEAMNAMEPLAYERNAME”. For example, a player named “Lucky” on team “All Stars”
might have the Gamer Tag “ASLucky”
@little grotto

[little grotto]

「WIPE」( team tag ) AjaY (player name )
「WIPE」AjaY

Will pmco official reject this name ??

@spring zephyr

[spring zephyr]

@little grotto It doesn't say anything about that, but it would be better if you do like this "WipeName"

[night cloak]

:-/ it's ur wish u can use whatever tho :-! @little grotto

[upper kiln]

I cant send popularity to my friend..It shows target has blocked..But both were friends and not blocked each other..How to fix this issue?

[little grotto]

Ya bro 5 renames needed for my team , that's why !

Anyhow thanks a lot for ur support

[neat echo]

Heeey

[spring zephyr]

@upper kilnTell your friend to double check if he/she have blocked you or not.

[polar marsh]

@neat echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little grotto]

Thank u so much @spring zephyr

[upper kiln]

@spring zephyr he's not blocked me still in friend list on both of us

[spring zephyr]

@upper kiln Tell your friend to remove you as a friend and add you again and see if it gets fixed.

[upper kiln]

Mm..we'll try and reach you again..Thank you@spring zephyr

[jade harbor]

Where are the premium crates bruh

[spring zephyr]

@jade harbor The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[jade harbor]

Oh thank you

[snow arch]

@spring zephyr BRO CUSTOM CRATE IS THERE OR NOT

[spring zephyr]

@snow arch
They are, but probably they will get removed on 21st june when premium crates will be back.

[upper kiln]

@spring zephyr It not works..Tried unfriend and added him..still cant send popularity

[snow arch]

OK BRO

[spring zephyr]

@upper kiln Report it in the #old with detailed info. Preferably with a video.

[polar marsh]

@cosmic sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@steel portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @plucky tide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[clever wharf]

When will next lucky spin will come for material for upgrade the gun??

[spring zephyr]

@clever wharf No info about that.

[plucky tide]

@storm flume why the matchmaking of gameloop and other emulator , x86 os has been separated?

[spring zephyr]

@plucky tide An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players.

[plucky tide]

@spring zephyr is the anti cheating system broken?so why they separate those lobbies?gameloop is so much laggy for thise who have low end pc .thats why thise players must have to play in phoenix os.phoenix os has very less cheaters.on the other hand smart gaga ,ld player has the huge amount of cheaters.so why phoenix os users have to suffer for other cheaters?we dont have any other option without pos.now,in every match there are 20+ cheaters minimum.pls upgrade your broken anti cheat system.@storm flume

Everyone dont have good pc.

[spring zephyr]

@plucky tide Security Created by a human can be broken by another human. Cutting it off was the best idea.

[plucky tide]

It is unplayable now.

[spring zephyr]

Only gameloop is recommended.

[storm flume]

You can now access #emulator-chat and #emulator-support, @plucky tide. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[plucky tide]

In my case gameloop gives only 5 fps max.so then?@spring zephyr

[spring zephyr]

@plucky tide Use #emulator-support.

[gloomy dagger]

But where is emulator support?

[elfin goblet]

Hey

Every one

[spring zephyr]

@elfin goblet What's the issue?

[elfin goblet]

Why

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elfin goblet. Remember to read through #faq before asking questions in the support channels.

[elfin goblet]

Sorry

[gloomy dagger]

But where is emulator support?
@spring zephyr

[spring zephyr]

@gloomy dagger In #emulator-support

[storm flume]

You can now access #emulator-chat and #emulator-support, @gloomy dagger. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[gloomy dagger]

Ok

[polar marsh]

@hazy inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot willow]

Get a file

[spring zephyr]

@hot willow What?

[hot willow]

5128133196

[spring zephyr]

@hot willow You got banned?

[hot willow]

Yes

I do not know the reason

[polar marsh]

@hot willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How am I supposed to use this 8x in shot gun arcade?

[spring zephyr]

@night cloak Feel free to post it in #old.

[tranquil viper]

@night cloak you're not supposed to use it

[night cloak]

What's the use of it being in shotgun match then @tranquil viper

[desert marten]

It has not been blocked yet

[tranquil viper]

@night cloak sometimes in life not everything has a purpose

[night cloak]

@tranquil vipergame isn't life
Further discussion>> #pubg-mobile

[spring zephyr]

@tranquil viper Use #chat or #pubg-mobile for conversations please.

[tranquil viper]

@night cloak but it sure has affected your life, here you are complaining about it

[night cloak]

@tranquil viper get a life

[tranquil viper]

@night cloak that? That is what you have to say ? Lol

[spring zephyr]

Use Discussion channels

[night cloak]

@spring zephyr say that to him lol

[tranquil viper]

I'm done here, when I get immature answers by people who can't hold a conversation and resort to responses like "get a life". Lol. Peace out!

[spring zephyr]

@tranquil viper Move to discussion channel if you don't need any support.
Please

[polar marsh]

@quiet spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn snow]

Pubg mobile server's for Pakistan aren't working well again form yesterday evening! And i have no issue with my intention so please fix this problem as soon as possible thanks

[polar marsh]

@quiet spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic cloak]

when the registration open for the crew challenge?

[pallid trail]

Hy

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pallid trail. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@ionic cloak No info about that

[ionic cloak]

@night cloak tnx

[solid phoenix]

@wintry storm hii bro

[wintry storm]

This channel is not for chatting

[polar marsh]

@dusty cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful fern]

Hi team,
I am getting a server disconnected error whenever I'm playing over wifi and lagging even on 20-40 ping. This is happening over past few days. Can anyone help me resolving this issue?

[candid pike]

I have touch issues, i play 5 fingers, my screen frezees, how can I solve this issue?

[night cloak]

When does this refreshes?

Anyone, please tell

how i can unlink login via email/pass

[wicked jewel]

Pubg unblock my account

[woven atlas]

@rich steppe #clans

[polar marsh]

@wicked jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@flat kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich steppe]

@woven atlas it's Not Open how I send

[woven atlas]

@rich steppe u can send msg in #clans once u get lv10 role by chatting

@night cloak it refreshes every week check next week

[polar marsh]

@runic matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck lark]

Hello

I wanna ask some question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck lark. Remember to read through #faq before asking questions in the support channels.

[stuck lark]

Are use a config for graphic are illegal?

[storm flume]

Use of unauthorized third-party software or methods, @stuck lark, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[stuck lark]

Okay

Because i found that in youtube

[near knoll]

😫

5529844114 ?????

😡😭🥺

[polar marsh]

@near knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[real moon]

Will my phone explode in erangel 2.0

[elfin canopy]

What do you mean?

[real moon]

I mean this season is very framing how about the next season

[elfin canopy]

We don't have any information regarding this, there's no official news if Erangel 2.0 will be introduced in 14th season or not.

[heady falcon]

upgrade ur phone peasant

[hybrid seal]

My account is hacked plese help

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @hybrid seal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@kindred moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@kindred moon There are no such things like that, if you will break the ToS of PUBGM then you will get a ban.

[worthy mortar]

Hello sir my friend purchase 140 RS prime he collect 280 uc what happened?

?

[mild moat]

Beta

[worthy mortar]

No

[spring zephyr]

@worthy mortar Can you explain your issue in detail.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @mild moat:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[worthy mortar]

My one friend purchase 140 RS prime More then one month he collect every day 5 uc

Now his current uc 280

[brisk drum]

Why i can't open premium crate

[spring zephyr]

@brisk drum The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[uneven hatch]

@worthy mortar the prime cost 75-85 depending on your platform android or ios. He shouldve bought it for 2 months. Thus he shouldve gotten 300 uc. He mustve spent 20uc.

[brisk drum]

@spring zephyr ah okeh thx

[hybrid seal]

This my old I’d this is hacked plese anybody helped

[spring zephyr]

@hybrid seal You don't have access to your account?

[hybrid seal]

What bro

I don’t understand

[spring zephyr]

@hybrid seal Can you log-in?
Or you have completely lost your account?

[hybrid seal]

No I can’t login is shows your account has disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @hybrid seal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[valid marsh]

Dear sir/mam

Subject:my account is ban I'm not agree with this
My account user id:512043141
Nickname: 【SMK】〤Sanu
Dear sir my account was banned and I'm not agree with this Because my account doesn't violent your guidelines And Some how my account got ban so, recheck it and recover my account and give it to me.

Thank you Your sincerely

Sanu

[polar marsh]

@valid marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twilit zephyr]

how to be like that?

[upper sedge]

I need beta link

[storm flume]

You can apply for the PUBG MOBILE beta program here, @upper sedge:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

@twilit zephyr you need to use PC

[twilit zephyr]

me in pc

but my friend playing in phone

[night cloak]

@twilit zephyr, then play a game. If discord recognises the game which you're playing, then it will show the status.

Enable that in Discord settings > Game activity

[shrewd lantern]

Hello Bro.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shrewd lantern. Remember to read through #faq before asking questions in the support channels.

[twilit zephyr]

@night cloak can u ss for me?

[night cloak]

@twilit zephyr

[frigid acorn]

Hi brother

[twilit zephyr]

not same

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frigid acorn. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@frigid acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@twilit zephyr desktop users only

[twilit zephyr]

ohhh

but my friend play game in phone not pc

[polar marsh]

@manic pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@twilit zephyr custom

[twilit zephyr]

i know

but him not set costume

[night cloak]

Game launcher supports that

[feral knoll]

Thats all i know

[twilit zephyr]

ohh

so sad

[thorny pumice]

Hi , please I need your help , someone hacked my PUBG account OMG , please help me

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @thorny pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[eager pilot]

We Want #RegionalQualifiersBD #PUBGM #PMCO2020

<@&481161015728406538>

[night cloak]

@eager pilot Please do not mention server moderators for that. It is for emergency.

[steep stump]

@bitter sigil

[native compass]

what's that hell .

any one help me

[night cloak]

@native compass Please uninstall the game and install it again once you turn 16.

[native compass]

I'm 25 Years old

[bitter sigil]

My account has been blocked for ten years, and I don't know why I didn't play with a hacker or have an alliance with a hacker. Why was the account classified? I want help from you I want to recover the account. I only spent money on it and didn't choose to play with hackers or violate the company's legal policy. Note that I have only entered the competitions in Bebji through the local tournaments in order to support myself. I was not banned by this first time. Look at the previous seasons and look at the seasons. I have not been banned. . Thank you. ID: 5266116899

[gilded minnow]

I wants to report some cheating player @abcd

[polar marsh]

@bitter sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep stump]

@gilded minnow you need to be lvl 10

[gilded minnow]

I wants to report some cheating player @elfin canopy

[storm flume]

Hello, @gilded minnow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gilded minnow]

@steep stump can you help me

[night cloak]

@native compass Then it looks like you have entered the wrong age. Due to the EEA law, the account will be deleted in 6 days. There's no way to undo it.

[steep stump]

@bitter sigil red this all

[native compass]

@night cloak is there any way to get the account back I'm really bored

[night cloak]

@native compass No.

Feel free to uninstall the game.

[steep stump]

@night cloak

no

[native compass]

i uninstall the game and install it back and it's the same problem

[night cloak]

@steep stump Aloha! How can I help you?

[surreal turtle]

It's showing these items in this jungle treasure crate but I'm just getting bp only. My character voucher also not increasing.

[thin linden]

where I can purchase uc? on web

[night cloak]

@surreal turtle These are the list of the items available in the crate. You will get a random item each time.

@thin linden https://www.pubgmobile.com/pay.

@steep stump they can get that after 10 years

[steep stump]

@night cloak its for mistak

[night cloak]

You have an option " File claim "

[steep stump]

yeah i report it @night cloak

but they can't reply me

[night cloak]

We can't help you with the account suspensions, feel free to contact the in-game customer service

[steep stump]

👍

[night cloak]

I connected my account to google and Facebook why doesn’t give me the 30 p

@night cloak Please log into your game using an Android device.

[magic galleon]

Hi, My account has been reset, but the thief can log in from the new email. I want to disconnect the email

[sharp onyx]

@magic galleon please contact in game customer service

[torn pendant]

I speak from inside the game and from the email, there is no certified response, only the automatic device. Why will we do it. Do I cancel the global version and install a better Korean version?

[floral moon]

Please Refund My 600 UC which I Spended On Royal pass,I cant login in the game because PUBG biggest Bug,

[crisp turret]

@torn pendant what was your issue ? Tire reset ?

@floral moon hey i am really sorry but may you explain about the bug you are facing ?

[polar marsh]

@torn pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@crisp turret after this Screenshot no one answer about BUG😂😂

[crisp turret]

@floral moon are you using the current version of pubg mobile 0.18.0 ?

[floral moon]

@crisp turretfirst thing you don't know current version

[night cloak]

@crisp turret currently 0.18.0
Good edited

[floral moon]

@night cloak they all are noobs, someone don't know real price of Elite pass and someone don't kno current version

[crisp turret]

Yeah i am really sorry for the typing mistake. Feelsbadman

[polar marsh]

@inner ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@crisp turret I have screen shot before your edit. Hahah

[night cloak]

@floral moon smart 😆
99 IQ

[floral moon]

@crisp turret please ans about bug

[polar marsh]

@brittle basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

I am not any official member of this server and really very sorry for my mistake but i will try to help you regarding it.

Did you try with reinstalling the game ?

[floral moon]

@night cloak I am faced this issue on 28th may and they conformed my issue will be solved in 0.19.0 Update, I am also know which type Supporters are in this server

@crisp turret 51times re installed, 7 times DEVICE Factory Data Reset

I lost My S13 ROYAL PASS@crisp turret

[night cloak]

@floral moon actually they aren't tencent impoyes.

[crisp turret]

Ohkey i see ,i am really sorry for your loss. Did you contact with in game customer service regarding this issue ?

[floral moon]

@crisp turret yes but in game cs all are bots and ther is no any option for this issue... Bots are ending conversation

[sand path]

@floral moon it will be fixed in the 0.19 version. That's what they have responded with.

[floral moon]

@sand path but who is responsible for my lose

[sand path]

No one from this server.

[floral moon]

Can PUBG refund my uc Or RP Points

[sand path]

Contact customer service when you get it back.

[floral moon]

@sand path yes no one from this server, because PUBG is responcible

[sand path]

True

[floral moon]

@sand path but in game there is no option for this issue refund

PUBG is a joke not a game

So tell me how can I contact to PUBG directly@sand path

[sand path]

First get your account back.

Which they have said will be fixed in the 0.19 update

Then you may ask for compensation in game.

[floral moon]

@sand path season13 will be end before my account back

[sand path]

Yeah

Sadly

[hearty prawn]

How can i link my acc with my phone number

[floral moon]

@hearty prawn un install game for life timw

[sand path]

You can either link with email or phone number. Not both. @hearty prawn

[zinc vector]

Not able to link my mobile number with pubgm

[sand path]

@floral moon move to #pubg-mobile

@zinc vector you can either link with mobile or email. Not both.

[unreal prairie]

Any moderator.
I am from nepal and our all Nepali ping is 100 to 600.so we are requesting to make server for nepal.If not possible then they can put our server because indian is near to us.in india server we get 40 to 100 .Please forward this to Pubg official

[hearty prawn]

@sand path i know

[zinc vector]

@sand path not able to link non of this

[crisp turret]

@unreal prairie thanks for a valuable suggestions , please feel free to share it in #old

[zinc vector]

I wants to report some cheaters

[storm flume]

Hello, @zinc vector!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[upper sedge]

I've had this issue for 3 weeks now, idk somehow I lag on my main acc I get 44ms but It feels like 250ms (sometimes constant 144ms) but when I log in my 2nd acc there is 0 lag and nothing is helping me.

the last option is I unlink and link it to twitter acc from google play

is it possible?

[crisp turret]

@upper sedge hey ! There is not any option of unlinking your social channel's once they linked but you can link multiple channel's together.

[upper sedge]

@crisp turret yeah ik, how does it work tho? if I link google play and twitter together I'll need either one of them to log in correct?

[night cloak]

My phone run smoothly pubg in solo. But in squad my devices lag. How aver my device has 64 gb storage and 4 gb ram

[spring zephyr]

@upper sedge You can't unlink your account at this moment.
And please do post that issue in #old with a video proof.

[lime harbor]

G

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@lime harbor Yes?

[lime harbor]

حسابي مخترق 😭

[storm flume]

Please do not use any other language aside from English in this channel, @lime harbor. Refer to #613267301243944960 for language channels.

[spring zephyr]

@lime harbor English please.

[lime harbor]

My account was hacked

[spring zephyr]

@lime harbor Have you lost access to your account?

[lime harbor]

Yes

[upper sedge]

@spring zephyr if I link twitter and google play together I'll need either one of those to log in correct?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @lime harbor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@upper sedge Yes, you will just need one of them to log-in to your PUBGM account.

[zinc vector]

@lime harbor you can try to change your password of your social account

[lime harbor]

Look ican sign in in my account but the Twitter acoount hack so i need to remove it

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @lime harbor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lime harbor]

And i have any information you need

Payments and name of account and date of creating of account

[zinc vector]

Can you log in to your social account @lime harbor

[lime harbor]

I send massage to the services of pupg but my problem not fixed

[spring zephyr]

@lime harbor Read #faq 2.5

[lime harbor]

Ok

Thank for nothings

👍

[jade maple]

please I need support, I have entered my account in the Vietnamese version of pubg and want to restore it to the global version, How can I do it.

[tidal igloo]

@spring zephyr will they bring premium back?

[spring zephyr]

@tidal igloo The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

@jade maple You can't.

[zinc vector]

@tidal igloo yes

[hallow estuary]

Your message could not be delivered because you don't share a server with the recipient or you disabled direct messages on your shared server, recipient is only accepting direct messages from friends, or you were blocked by the recipient.

I want to share my videos with others. How to get permission to be a part of content creators?

[sharp onyx]

@hallow estuary what seems to be the issue?

[hallow estuary]

I want to share my videos with others. How to get permission to be a part of content creators?

[zinc vector]

@hallow estuary what happen

[jade maple]

@spring zephyr Thnaks

[hallow estuary]

I want to share my videos as a content creator with others

[sharp onyx]

@hallow estuary please ask in #discord

[spring zephyr]

@hallow estuary You need the PUBGM VIP role for that. It's not available for everyone.
Refer to #faq 6.1

And ask in discord support from the next time

[still escarp]

السلام عليكم
محتاج حد يكلمني ضروري من الادمن لان حسابي اليوسي اللي عليه كله راحت

[storm flume]

Please do not use any other language aside from English in this channel, @still escarp. Refer to #613267301243944960 for language channels.

[still escarp]

I need anyone from admins talk withe because my acc all uc is gone , and im not buy anything

[zinc vector]

@hallow estuary you need pubgm vip role

[spring zephyr]

@still escarp From where did you bought the UC?