questions

[velvet bronze]

Yes

Verification code

If I didn't get verification code I can't change my password

Its been like 12 hours now I'm still trying

[normal fulcrum]

That's weird. Have you tried contacting customer support in-game?

[velvet bronze]

@normal fulcrum I tried they didn't help

[normal fulcrum]

Hmm

[velvet bronze]

😞 someone traced my login info he can't change my id password but he can login my acc idk who I he that's why I want to change my pwd

[normal fulcrum]

Did you check junk/spam box?

[velvet bronze]

I checked there is nothing

[normal fulcrum]

Ok

[normal fulcrum]

How many social media account is linked with your email?

[velvet bronze]

@normal fulcrum only one pubg

[normal fulcrum]

I mean how many social media account is linked with pubg id?

[velvet bronze]

@normal fulcrum yr ye new feature aaya tha pubg m login krne ke liye isme gmail se link hojata h except those 2 social media linking boxes

@normal fulcrum 2

[storm flume]

Please do not use any other language aside from English in this channel, @velvet bronze. Refer to #613267301243944960 for language channels.

[velvet bronze]

@normal fulcrum yr mene apni gmail ki password change ki socha ki password change krungi toh shyd nhi hoga login but phir bhi hua

@normal fulcrum pwd change se pehle verification aarhe the

[normal fulcrum]

English language only

@dim moat What's the issue?

[velvet bronze]

@normal fulcrum I changed my gmail pwd cuz i thought if i changed my pwd so he wi not get logged in but after changing pwd..my pubg didn't sending me verification msgs

[dim moat]

@normal fulcrum There id no issue

Sorry

[velvet bronze]

@normal fulcrum same problem with my friend

[normal fulcrum]

Use #media @dim moat

[spiral shore]

Please how can i post a clan recruitment ad

[normal fulcrum]

@velvet bronze Let me check with my seniors and I'll get back to you

[cold otter]

@normal fulcrum I changed my gmail pwd cuz i thought if i changed my pwd so he wi not get logged in but after changing pwd..my pubg didn't sending me verification msgs
@velvet bronze untill he cant change id in pubg you cant get your id free from that guy

[velvet bronze]

@normal fulcrum thankyou so much bro

@cold otter what's this?

[cold otter]

@cold otter what's this?
@velvet bronze if someone login you pubg id and you change passwrod but from other side guy pubg wont logout until he cant do ownself or change id in game

[night cloak]

Quick need help

If i request RP

Does the person i requested from have to pay real money or can he pay with the extra 600 uc he has

[viral ocean]

Uc

I think

[elfin canopy]

@night cloak RP can only be gifted from money.

[whole reef]

Hello

Is anyone here to help me?

[polar marsh]

@whole reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@obsidian narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[velvet bronze]

@cold otter he logged out

It's the 3d service of PUBG to login in game it's not from fb,twitter,gmail,playgames etc

Phone/email option

[polar marsh]

@tough garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@gloomy helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@whole reef what happened

[worn panther]

Hi My account is stolen and I don't have access to it because I have full information about it

[twilit widget]

There is a new hack that my screen rotate

[lost steeple]

how do i post my link to content creators?

[twilit widget]

Everyday u see new hack in this game

[lost steeple]

can somebody tell me how to post my link to content creator?

[fresh jay]

I haven't recovered my account yet, I sent you information a month ago and haven't recovered it

I haven't recovered my account yet, I sent you information a month ago and haven't recovered it

I haven't recovered my account yet, I sent you information a month ago and haven't recovered it!!

[vivid merlin]

@lost steeple you can sign up for pubg VIP role to post in #content, you can check the pinned message in #discord for the link to sign up.

@fresh jay was it unlinked?

[fresh jay]

Twitter

Yes twitter

[vivid merlin]

you can try to contact them again to see if that can get you an answer sooner, we cant help get unlinked accounts back. only the customer service can.@fresh jay

@twilit widget see if your phone has screen rotation on.

[ripe vale]

Hi i have laptop i5 4gen Gt 820m 8gb ram i play with 10 8fps what's the solution

[crisp garden]

Ask in emulator support

[compact niche]

How to become an esporcu

?

[crisp garden]

Wut

[compact niche]

How to become an esporcu???

[crisp garden]

What's esporcu

[compact niche]

How to become an esport

[crisp garden]

Make a team and join in tournament

[compact niche]

there is a team

we want to participate in big tournaments

@crisp garden

[crisp garden]

Then apply for big tournaments

[compact niche]

how do we apply, i'm Turkish, my english is bad

[crisp garden]

Just check for tournaments in news or you can join some YouTubers have tournaments

[compact niche]

No, we want to participate in high level tournaments @crisp garden

[crisp garden]

You need to apply for that but of course you need to join smaller tournaments too so they can see your team

[compact niche]

how old are we to join pmco @crisp garden

[crisp garden]

16

[compact niche]

100 % / 16 ?

[crisp garden]

Ye why

Discussions in #pubg-mobile

[compact niche]

16 for example 10 no 15 no pole 16

How many chances are we to join pmco

@crisp garden

my age. 21 teams have stomach how I want to join pmco

[spice mist]

We need OCE servers plz

[crisp garden]

#old

[still narwhal]

I want to report a bug that cheaters use

[hoary heart]

Hi

[short eagle]

Hi @hoary heart do you need help with anything?

[hoary heart]

Someone has entered my account and my personal account has been linked to an email that is not mine! How can I unlink it?

[stable torrent]

how to delete noobs

[hoary heart]

Only email No phone

[crisp garden]

Not possible to unlìnk atm

[blazing harbor]

Hi i need help with something, I want to log in to my friends account but it’s still sending me error. I used the method of phone number and email.

[frosty oyster]

hello i have a problem that my brother was using my phone and charge in arround 4000uc is there a way to Unsend the UC ?

[hoary heart]

Help me

[vivid merlin]

@frosty oyster you can try to contact in-game customer service to see if you can get a refund.

@hoary heart contact customer service and let them know someone has entered your account without permission.

@blazing harbor what error is it saying?

[spice mist]

@stable torrent lol

[azure hatch]

Why my friend godLike blasty got this

@vivid merlin can you please help me with that

[vivid merlin]

@azure hatch the only way that can happen is if he used an unauthorized third party app, like GFX tool and stuff.

[polar marsh]

@azure hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[azure hatch]

There is no use of gfx and other stuff

[vivid merlin]

@azure hatch unfortunately we cant help with bans here, please do let him know that he must file a claim on the ban to appeal.

[azure hatch]

He already did

[vivid merlin]

then he will have to wait for a response back.

[polar marsh]

@azure hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil viper]

@vivid merlin Hey Lazy, have you ever loved someone and you were afraid to lose them?

[vivid merlin]

@tranquil viper this is pubg support you can ask me that in #chat.

[blazing harbor]

@vivid merlin this what can i do?

[vivid merlin]

try faq 4.6 in #faq @blazing harbor

[peak viper]

Hello how to report cheaters

I have a video of cheater but i dont know where i should send the video

[storm flume]

Hello, @peak viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[peak viper]

He wants from me YouTube link but i dont have a link

[crisp garden]

Make video in YouTube and copy paste link

[peak viper]

Do mean create a account in youtube

[crisp garden]

Create video (proofs of cheat)

[peak viper]

I have a proof

[crisp garden]

Then make a video of cheater

[peak viper]

Should I upload the video here and then you create the video in YouTube

[crisp garden]

Create the video of cheater in youtube

[peak viper]

I don’t know how

[crisp garden]

Then don't report

Jk sure pass me the video I will upload it

[peak viper]

Ok

@crisp garden i past the video in direct you can see

[crisp garden]

No I can't see

And.. we can move to #pubg-mobile

[peak viper]

Ok come there

[crisp garden]

@peak viper your evidence is not enough because it doesn't show the cheaters name or id

[peak viper]

Don’t worry i have id and name

[junior vine]

hi

[vivid merlin]

@junior vine hello what's the issue?

[peak viper]

But in pubgm-chat i cant send yhe video

[crisp garden]

Id and name not seen in video

[junior vine]

@vivid merlin whal

[vivid merlin]

@peak viper dm it to them.

@junior vine this is pubg support, do you need help with anything?

[blazing harbor]

@vivid merlin no, it’s still not letting me in

[peak viper]

He told me i cant see the video in dm

[crisp garden]

@peak viper I saw it but the name and id is not seen in the video

[junior vine]

@vivid merlin i misss play pubg

[vivid merlin]

@blazing harbor you said it was your friends account?

[pulsar viper]

I have a problem

[vivid merlin]

@pulsar viper what's the issue?

[peak viper]

Id 6884877506
Name TurkiSULTAN

@crisp garden

[blazing harbor]

@vivid merlin yeah, I was going to play in the account

[crisp garden]

You're clearly not understanding me

[pulsar viper]

@vivid merlin some can't gimme popularity in the game

[vivid merlin]

@pulsar viper ask them to clear cache and do a routine repair if they arent able to send you popularity.

[pulsar viper]

Thanx man I ll tell him@vivid merlin

[vivid merlin]

@blazing harbor try to do a routine repair to the game.

[night cloak]

Need to talk to a staff in dms asap

[vivid merlin]

@night cloak my dms are open.

[night cloak]

Ok thx so much

[knotty kite]

The email was stolen from me, and the theft is the work of the email link, like how remove it

I went remove this

[vivid merlin]

@knotty kite contact customer service and let them know, someone has linked their email to your account without permission.

[blazing harbor]

@vivid merlin it’s still sending me the same message 😦

[polar marsh]

@pulsar viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@blazing harbor contact customer service and let them know.

[storm brook]

@vivid merlin hello can u help me

[vivid merlin]

@storm brook what's the issue?

[storm brook]

I came to complain @vivid merlin

[polar marsh]

@storm brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime patio]

Any body help me how to get webhook permission in pubgm server

[sharp onyx]

@lime patio ask in #discord

[lime patio]

Kk tq@sharp onyx

[stable torrent]

Bruh

No

[floral moon]

@azure hatch if any one used Gfx tools got 10years BAN.. And who using Hacks they are in Top 100 Always, no one BAN them,😂😂

[storm flume]

Use of unauthorized third-party software or methods, @floral moon, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[floral moon]

@storm flume BOT is Nosing without any Reason😂😂

[polar marsh]

@dark yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary heart]

Help me

[haughty cypress]

call 911 for emergencies

[hoary heart]

Someone has entered my account and my personal account has been linked to an email that is not mine! How can I unlink it?

[night cloak]

@somber solstice this is important and i need help, can u come to dms?

[hoary heart]

😦

Help me

The email was stolen from me, and the theft is the work of the email link, like how remove it

[sharp onyx]

@hoary heart please contact in game customer support

@night cloak I suppose you have already contacted one of the moderators. Please be patient

[true niche]

help me plz

[sharp onyx]

@true niche click on "file claim" and proceed from there

[true niche]

I saw it but I didn't do anything I swear to you

[sharp onyx]

We cant help you with this. Please contact in game support from the file claim button

[true niche]

I did and did not contact me. I want to restore my account. Please

[vestal spear]

Support me

[true niche]

How

I want to restore my account, please

[polar marsh]

@true niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy hawk]

تم حظر حسابي و انا لم استعمل اي نوع من أنواع الغش و انا لاعب محترف من الموسم الرابع و هذا شئ محزن منكم لان انتم تسببتم لي بي عدم حبكم لاني لم استعمل اي اسلوب من اساليب الغش و تم حظري

[storm flume]

Please do not use any other language aside from English in this channel, @glossy hawk. Refer to #613267301243944960 for language channels.

[hollow pumice]

Is there a bug in custom crate?

[polar marsh]

@glossy hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow pumice]

80k uc spended on custom crate no mythic at all

[floral moon]

@hollow pumice Full Game is BUG.... PLAYERS UNKNOWN BUGS GROUND

[hollow pumice]

Am tired bro i did this new spin 700 spins no mythic had to collect by coins

[polar marsh]

@vivid rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@hollow pumice me and other more players are facjng log in issue since last 23 days, but they dont have any solution about it, they have time to make new beta version , but they dont have time about our issue

[hollow pumice]

Man i spend a lot they don’t ever care about me i have 121 mythic item when i msg Them to give me help they answer me after 3 days that sorry for inconvenience please explain us your issue again

This game is dead

Time to bye bye

[timber dust]

@hollow pumice 100 k uc bro
Only get sea serpent headgear or whatever it's called:(

[viral ocean]

Its luck

[polar marsh]

@fathom laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow pumice]

@hollow pumice 100 k uc bro
Only get sea serpent headgear or whatever it's called:(
@timber dust well at least u got one 🥺 i need 20k uc more means to get one item

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @fathom laurel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hollow pumice]

Its luck
@viral ocean 🤣🤣 sounds like My LUCK is joke now these days

[night cloak]

Please do take the conversations to a Discussion channel. If you have any issues with that try contacting the Customer Service.

[earnest skiff]

perm inv link anyone?

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[night cloak]

@earnest skiff

[earnest skiff]

ty

[hoary drift]

Hi, Why is pubg working on adding new skin and not protecting against cheaters, and you know that they are abundant this season?

[night cloak]

@timber dust avoid spreading the false informations

[hoary drift]

They don't care and we die every day at the hands of cheaters and have full skin for how long?

[night cloak]

@hoary drift they do are banning cheaters, where the cheaters creates a new account and again do, that as creating an account is easy in Social Media.

[hoary drift]

Do not prohibit since the beginning of the season I face the same names as cheaters, and every time I report them

[night cloak]

It may take some time due to the sheer number of reports.

[autumn ivy]

I saw a post on Instagram from the official pubgm account it was about jungle mysteries map it said it's available but I don't see it anywhere...

[viral ocean]

Its random on sanhok@autumn ivy

[autumn ivy]

Oh okay.

[hoary drift]

Because of the large number of cheaters, the game was deleted. I cannot bear this excess

[autumn ivy]

Ty

[viral ocean]

Np

[fresh furnace]

Some one stole my acc he has my twitter acc and it's linked to the game and I have the email which is also linked to the game so ,right now I want to unlink my game with twitter

[crisp garden]

Follow #faq 2.5

Or you can contact twitter support and recover your account

[upbeat bronze]

I need to report a cheating player via mail with evidence.. if anyone knows mail id please share

[storm flume]

Hello, @upbeat bronze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fresh furnace]

How @crisp garden

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @fresh furnace. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tranquil loom]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tranquil loom. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@halcyon crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert marten]

An appeal to the Volunteer Fitna team This cheater has not been banned Still playing.

[polar marsh]

@drifting scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rare helm]

When will be The Mysterious Jungle mode is available ?

We have got a video from the PUBG-news

So is it real

[elfin canopy]

It is available,@rare helm.

[autumn ivy]

It's random on sanhok.

[rare helm]

Ok ok

Tq

[severe gust]

cheat

[storm flume]

Hello, @severe gust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[keen gazelle]

Cheater

[storm flume]

Hello, @keen gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[severe gust]

wip wait not work

[tacit canyon]

@lime juniper when is erangle 2.0 coming ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @tacit canyon. Once we do, we will publish further information in #news.

[tacit canyon]

Chinese version of pubg mobile already got erangle 2.0 its been a year since you show the teaser

[polar marsh]

@spring dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[indigo storm]

I'm facing parachute glitch

Knocked down by falling from parachute

[autumn ivy]

Please report it in #old

[severe gust]

Why the link is not working

[autumn ivy]

@severe gust Are you sure your internet connection is stable? The link is working for me.

[silver sandal]

I am facing uc deduction problem in my account...please help me

[severe gust]

There is no problem with the internet connection that I am online now and I am talking to you from the same device

[autumn ivy]

Try reopening the link

[severe gust]

ok

[sand path]

http://cheater-report.pubgm.cc

@severe gust

[severe gust]

Another browser

[autumn ivy]

Restarting chrome might fix it.

[severe gust]

Yesterday the last use of the site was up and running

[autumn ivy]

Its working for me.

[severe gust]

I will restart the device

[autumn ivy]

Let me know if it works.

[severe gust]

How do I get a license to send the videos of cheaters in this server

[autumn ivy]

Please ask that question in #discord .

[sharp onyx]

@severe gust you need to be lvl 10 in the server. Then you can post in #cheater-reports when the channel open on Monday

[severe gust]

Thanks for the clarification

[silver sandal]

Can anybody help me please☹️

[crisp garden]

Ok

[sharp onyx]

@silver sandal please state your issue

[silver sandal]

I am facing uc deduction problem right now in my account..what should I do

[woven atlas]

@silver sandal from where did u buy uc ? Third party websites

[night cloak]

I want to login with my other phone but i can't because it say authorization revoked

[silver sandal]

No I bought from play store...actually did my transaction from other card whicj was already added ..so I have to ask for a refund...

Now I don't know how much uc is going to be deducted for that?

Please help!!!

[woven atlas]

@silver sandal have u ever bought uc from other website than playstore

[silver sandal]

No...only midasbuy

[woven atlas]

@silver sandal whats the amount of uc u bought

[silver sandal]

It all started after I asked for that refund

I made 2 payments through my google play store id of 8100 uc packs but only one pack I used to transfer uc in my account...and the other pack was transferred to my friends account

Till now around 12000 uc has been deducted and still it's deducting..what should I do😭😭😭

[woven atlas]

@silver sandal u bought through midasbuy ?

[silver sandal]

No play store only

Wait let me show you

[night cloak]

How can I invite my friend in this server

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[silver sandal]

See both the amounts it's showing refunded

Please help me guys and tell me when I am going to enjoy adding uc to my account once again

[severe gust]

Still not working

[native arrow]

How can I become a pubg moderator?

[feral knoll]

@native arrow #faq

[hushed marten]

@silver sandal ohhh rich man oop

[native arrow]

Thank you

[wise bane]

Lost my account

[floral moon]

@wise bane make a new id... Costmer Supports are just westing our time they dont have any problems solution.

[night cloak]

@silver sandal All future purchases will be deducted until the UC amount refunded is covered.

[normal fulcrum]

@native arrow Ask Pubg Developers

[native arrow]

Developers?

Can you add me as a friend, @normal fulcrum

I don't know how that is done

[normal fulcrum]

May I know why? I don't play Pubg

[night cloak]

You can look for job positions at https://careers.tencent.com/, @native arrow.

[native arrow]

Oh alright.

Or is it like a full-time job?

[night cloak]

@native arrow Please use the link to find out.

[native arrow]

It's only for china

[night cloak]

https://careers.tencent.com/en-us/home.html
this one will help you @native arrow

[native arrow]

I selected the Support section but everything is for china

[uncut brook]

Is it possible to unlink any socials?

[elfin canopy]

No,@uncut brook. The unlinking feature has been disabled as for now.

[floral moon]

DAY 23

[uncut brook]

No,@uncut brook. The unlinking feature has been disabled as for now.
@elfin canopy Is it possible to get it unlinked via customer service? One of my socials got compormised and my account is being used by someone else

[elfin canopy]

You may try recovering your social media, refer to subpoint 2.8 of #faq, @uncut brook.

[uncut brook]

Will unlinking ever be available again in the future?

[elfin canopy]

We don't have any information regarding this once we do we will publish it in #news,@uncut brook.

Also if you're unable to recover your social media linked with your PUBGM account, refer to subpoint 2.5 of #faq.

[worthy mortar]

Help me

My account is not recover 40 days

Customer service reply me
Hello UMERBHATTI8819,

Thank you for contacting us!

We understand your concern regarding the account.

We have reviewed your previous interactions with us and observed that you have already raised a ticket for this issue and we have addressed it.

If you still need any assistance please get back to us.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Vaughn A.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Help

Help me

Please

[elfin canopy]

Please wait patiently,@worthy mortar. If you didn't get any reply, try contacting customer support again.

[worthy mortar]

@elfin canopy 50 times I'm contacting customer service

[floral moon]

@worthy mortar in game all are Bots with fix replys

[elfin canopy]

Then wait patiently. Make sure you've followed correct procedure and provided correct information to customer support,@worthy mortar.

[scarlet spoke]

Help me

Please

[worthy mortar]

I'm starting new conversation or not

[elfin canopy]

How may I help you,@scarlet spoke?

@worthy mortar yes, do that. Make sure you provide correct details. And then wait patiently.

[worthy mortar]

@elfin canopy thanks

[scarlet spoke]

@elfin canopy so sorry for that ping
So im from egypt and i have PUBGM account which it was linked to Facebook and someone from Iraq hacked my Facebook and linked my PUBGM account to his own gmail

Can i recover it?

I can prove that is my account

[elfin canopy]

Do you have access to your PUBGM account by any other login method,@scarlet spoke?

[scarlet spoke]

No sadly

But i can prove that is my account

[uncut brook]

Is it possible to check latest log in history of PUBG account?

The hacker keeps logging in when I'm grinding and I'm about to get deranked

[elfin canopy]

You can check last online from some other account, if you're friends or if that account is in a crew.

@scarlet spoke you may contact customer support.

[scarlet spoke]

Hacker keep playing on it

ID: 5586980690

[elfin canopy]

From login screen or by writing an email.

[e-mail]

@scarlet spoke we are unable to help you with it. Contact customer support.

[scarlet spoke]

How can i prove if u need anything can i tell u about my account

Or customer service

What should tell them

[elfin canopy]

They may ask for purchase related receipts etc, @scarlet spoke.

[scarlet spoke]

Ow

[elfin canopy]

They will ask for required information.

[scarlet spoke]

Okee

[elfin canopy]

You just need to provide it to them

[scarlet spoke]

So i have recharged from Facebook website before

To get royal pass 11

So should i contact this website to tell me the purchase ID?

[night cloak]

is there going to be a new server for Pakistan? like Asia?

[atomic obsidian]

I had 430+ uc yesterday but today when I logged into my account there were only 13 uc left

Please someone help me with this

[polar marsh]

@faint ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[atomic obsidian]

I didn't received any of the message for the deduction.

[solemn horizon]

Hello, I have a serious issue, I tried 2 times to contact the customer service about my account being hacked and linked with an email or phone number, and I really need from pubg to solve this issue, Although, I provided all the information and the evidence required from me. Nothing changed till now.

[autumn ivy]

#faq 5.4

[solemn horizon]

#faq 5.3,
@autumn ivy read and understand before you participate

[autumn ivy]

That was a typo

Also same for you

[solemn horizon]

Hahaha not funny

Old inf> #faq 5.4
@autumn ivy

[autumn ivy]

That was if you wanted to know how long it takes before they reply.

[night cloak]

I changed my phone and i can't get in my pubg mobile account anymore

[sand path]

Did you switch from android to iOS @night cloak

[night cloak]

Nope

[sand path]

Or vice versa

[night cloak]

Nope

[sand path]

What are the social medias linked

[warm patrol]

Halo

[night cloak]

Twitter and play games

[sand path]

What does it say when you try to log in. @night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm patrol. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Wait i'll look

[atomic obsidian]

NaDeKo what about my problem

[sand path]

Contact customer service in game for purchase related issues. @atomic obsidian

[night cloak]

It says "Authorization revoked"

[sand path]

For both?

[night cloak]

I haven't tried twitter yet

[sand path]

Try it.

[night cloak]

Aight

[atomic obsidian]

It's not any purchase issue my uc were deducted with no cause

I didn't even received any email

[sand path]

Someone must've gotten access to your account

[atomic obsidian]

Please help me out

[sand path]

Only customer service can help with these.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @atomic obsidian. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[warm patrol]

Hello Is there an exclusive agent for pubg Mobile in the Kurdistan Region of Iraq?

[austere bobcat]

Is there any possibility to unlink if email or phone number is linked to account note not the social media accounts the new feature from which we can link our account to email or phone number.There is nothing about this in built in customer service and I need help urgent.

[spring zephyr]

@austere bobcat You can't at this moment cause the unlinking feature is disabled.
But if your accounts is hacked and someone linked his/her account to it then you can, refer to #faq 2.5.

[severe gust]

I tried from another device and the site is still not working😩

[austere bobcat]

@spring zephyr Actual yes someone has linked to the email feature and is continuously abusing account but the thing is both linked social media accounts are mine and secured but if you are aware of the new feature that we can login to our account using email or phone number the hacker has linked to that feature and is able to access my account kindly if ther is any solution to unlink from email Ill send the pic of what email I am talking abput

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @austere bobcat. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[keen terrace]

@austere bobcatwho's email is connected to that new feature your or the hacker email?

[warm patrol]

Hello Is there an exclusive agent for pubg Mobile in the Kurdistan Region of Iraq?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm patrol. Remember to read through #faq before asking questions in the support channels.

[severe gust]

no why

[fallen adder]

When are premium crates coming back?

[spring zephyr]

@fallen adder 21st june.

[fallen adder]

Thanks

[floral moon]

Where is our new Issue Update??? 😂

[uncut brook]

wut issue

[floral moon]

@uncut brook dont ask about it😂😂

[spring zephyr]

@floral moon Reinstall your game now and see if it gets fixed.

[floral moon]

@spring zephyr any new update??

[spring zephyr]

No.

[floral moon]

@spring zephyr so how can it fixed

[ocean hazel]

Where is beta?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @ocean hazel:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[river comet]

does this game have skill based matchmaking? everytime i automatch i queue with sooooo dumb teammates istg

[spring zephyr]

@river comet You will get matched on the basis of you rank.

[river comet]

like i match with players that are ace and crown 5+ somehow but they’re boosted and plays so bad

[floral moon]

Before Re Install Screenshot...After Install screen shot sending after 4:30pm, because no more Mobile Data Left in my account. 😭😭😭 46th Time Re Installetion Soon. @spring zephyr

[surreal pivot]

Will zombie mode and infection mode be available in the near future??

[onyx cairn]

Pending on feedback from players given for future updates/content. @surreal pivot

[river comet]

Will zombie mode and infection mode be available in the near future??
@surreal pivot i don’t think so

[austere bobcat]

@keen terrace No I do not have access to new feature email I have only access to my both social media accounts and hacker have now access to new feqture and can login

[uncut brook]

PUBGM should really have unlinking feature lol

[elfin canopy]

This issue will be fixed in 0.19 update,@floral moon.

[uncut brook]

so hard to stop hacker from getting in your account

[austere bobcat]

@spring zephyr still wiating for your reply

[wheat heron]

Hey I need help

[spring zephyr]

@austere bobcat Read #faq 2.5

[austere bobcat]

@spring zephyr Yes bro already read but there is nothing about the new feature kindly read my messages There is nothing in any faq about that feature

[floral moon]

@elfin canopy my royal pass??

[storm flume]

You can contact the customer service via the game settings, @austere bobcat. Refer to subpoint 5.3 in #faq for further instructions.

[wheat heron]

@spring zephyr How to know my another linked account?

[elfin canopy]

That's is the only information I've regarding the issue,@floral moon. You may contact customer service for further information.

[floral moon]

Ban pubg

[spice mist]

Explain me plz. How did he shoot us through wall. Two people btw

[floral moon]

Ban pubg

I am take legal action to PUBG

[uncut brook]

k

[wheat heron]

@elfin canopy How to know my another linked account

[elfin canopy]

You may check it in-game,@wheat heron. Click on settings.

[storm flume]

Hello, @spice mist!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wheat heron]

@elfin canopy Actually I unlinked my facebook account but I forget which account I linked. How can I know it?

[austere bobcat]

@spring zephyr or any support team You guys do not understand thqt ther is nothing about the new feature email or phone in any FAQ ore in customer service I really need assistance right now to stop hacker from accessing my accout already tried 2 times the cuatomer service and faq 2.5 need help

[elfin canopy]

You cannot unlink email/phone number from your PUBGM account,@austere bobcat, it is not possible as of now.

Your account is your responsibility.

@wheat heron No, unless you've access to your PUBGM account, you cannot find out which accounts are linked to your PUBGM account.

It is your responsibility to remember which social media you linked.

[wheat heron]

@elfin canopy Can you help me get my lost account?

[austere bobcat]

@elfin canopy any possibility to change email/phone number password so hacker can not access.

[elfin canopy]

Try recovering it back,@austere bobcat.

@wheat heron I unfortunately cannot help you with it.

[wheat heron]

@elfin canopy I will provide all the info send it to the developers please

[subtle cipher]

My pubgm account is hacked
How can i recover my account

[floral moon]

@elfin canopy can pubg give me refund my 600 uc which i spended on RP??

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @subtle cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Ask customer service,@floral moon. Only they may help you with it.

[floral moon]

@subtle cipher uninstall game for life time, they dont have any solution

@elfin canopy 100℅??

[elfin canopy]

Ask customer service,@floral moon. Only they may help you with it.

[austere bobcat]

@elfin canopy is not the email/phone password different I mean we give it in pubg so how to change it or how to recover if we have access to our account using social linked account feature so how to change email/phone password? Kindly help

[spring zephyr]

@robust elm Stop

[elfin canopy]

@wheat heron contact customer support, we are unable to assist you with this.

[floral moon]

@elfin canopy how can i ask them??

[scarlet spoke]

@elfin canopy i will tell CS about these info
My ISP and country which account made at
A purchase recipent

[subtle cipher]

Developer can help me@floral moon

[robust elm]

@spring zephyrwhat

[elfin canopy]

Contact them from login screen or write them an email,@floral moon.

[subtle cipher]

How can i contact with a developer?

[elfin canopy]

@scarlet spoke Contact them and provide the required details.

[wheat heron]

@elfin canopy They are not helping properly. Only hope is you

[subtle cipher]

I need help badly 😭

[spring zephyr]

@robust elm You said that 'if anyone wants cheap UC'.
Don't do that again in here.

[austere bobcat]

Waiting for my assist kindly read message

[elfin canopy]

We are not employed by Tencent/PUBGM, @wheat heron, we are just volunteers.

[robust elm]

@spring zephyrok 😂

[scarlet spoke]

So

[spring zephyr]

@subtle cipher If you don't have access to your account, then contact your social media customer service and try to recover it.

[wheat heron]

@elfin canopy But atleast you may know someone who can help.

[polar marsh]

@subtle cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@austere bobcat If a hacker has hacked to your email, you need to recover it, there's nothing much we can do about it.

[scarlet spoke]

@elfin canopy can i recover my account and i cant access one of any social media link method?

[elfin canopy]

@wheat heron Yes, only customer service.

[warm compass]

customer support email?

[elfin canopy]

[e-mail]

@warm compass ^

[warm compass]

thanks

[scarlet spoke]

@elfin canopy and nice cat im rly love it
😁

[subtle cipher]

@spring zephyr i have bought social media access now.

But hacker used his gmail to linked my account

[wheat heron]

@scarlet spoke did you also unlinked and lost your account?

[scarlet spoke]

@wheat heron someone hacked my Facebook which my only way to login and now he linked his gmail to my account and i cant access my account anymore

[elfin canopy]

@scarlet spoke Thank you :)

Also try contacting customer service, it's impossible to login to PUBGM account without having access to any of the linked social media. Only CS can help you.

[subtle cipher]

Is that any developer here??? I need to talk to him..... Please 🥺🥺🥺

[scarlet spoke]

@elfin canopy r u sure that they can recover it?

[elfin canopy]

@subtle cipher Do you have access to your PUBGM account?

[wheat heron]

@scarlet spoke Facebook is still linked ?

[elfin canopy]

@scarlet spoke I do not know. Try finding out by contacting them.

[subtle cipher]

@elfin canopy yes i can. But hacker also can access my account

[elfin canopy]

@floral moon Your query has been answered, please move to discussion channel.

[scarlet spoke]

@elfin canopy thank you so so much im rly appericate ur try to help me

@wheat heron ya vut my Facebook is compromised

[subtle cipher]

Hacker use his gmail and linked his gamil to my account and he can access my account@elfin canopy

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @subtle cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[warm compass]

req name: Kakashi69

[night cloak]

@warm compass ??

Pro tip to change the password:

• Enter your email
• Enter a wrong password
• Use the "Forgot password" option to reset it.
  :)
  By FrankCastle

[scarlet spoke]

@wheat heron how do u know

[night cloak]

@subtle cipher

[elfin canopy]

Aslo use #discord in future for that purpose,@warm compass.

[subtle cipher]

@night cloak yes!

@elfin canopy can you help me? Please

[night cloak]

Pro tip to change the password:

• Enter your email
• Enter a wrong password
• Use the "Forgot password" option to reset it.
  :)

By FrankCastle@subtle cipher

[scarlet spoke]

@wheat heron do u know

[wheat heron]

@scarlet spoke You can contact some people who can get your facebook account back

[scarlet spoke]

@wheat heron who?

[subtle cipher]

@night cloak i have my email access now. But i don't know hacker's email!

I need to unlink his email from my account

[real moon]

why is the minus and the plus is not the same

its always bigger the minus than the plus

aiya

[night cloak]

only one email can be added

[wheat heron]

@scarlet spoke I cannot say it here but you can find them in insta .

[scarlet spoke]

@wheat heron dm

[real moon]

chicken dinner only 20+ and if u are die first -30 wtf

what is this

[subtle cipher]

@night cloak in game ! There is a new options to link a new email address for security

And hacker id linked his own email id 🥺

[crisp garden]

@real moon that's what happens in higher ranks

[floral moon]

@elfin canopy i am contacted to in game supoort but there is no any option about this type issu..every where is only Bots and fixed Commonds

[night cloak]

Then where can I add more E-mail?:,)

[mortal void]

My account was used by my little brother and he used the hack and I do not know that and I scolded him because he used my phone and I want to recover my account please because I put my time and money on this account please help me and thank you

[elfin canopy]

@floral moon email.

[elfin canopy]

@subtle cipher I already answered you via bot.

Refer to subpoint 2.5 of #faq.

[polar marsh]

@mortal void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@mortal void uninstall game for life time.. They dont help us.

@elfin canopy what is this???

[scarlet spoke]

@floral moon man @elfin canopy and other discord mods are trying hard to help us
Pls understand that well

[floral moon]

@scarlet spoke No.. I am waiting from last 23 days for my issue and Mav replyed today,YOUR ISSUE FIXED IN 0.19.0UPDATE...what a joke

[elfin canopy]

@floral moon Use #chat.

[scarlet spoke]

@floral moon what is ur issues

[floral moon]

@scarlet spoke

[crisp garden]

@ everyone doesn't work

[sacred sky]

Can someone give me a link to the website on where to send info about cheaters

[floral moon]

@crisp garden but it will be deleted by you

[crisp garden]

@sacred sky http://cheater-report.pubgm.cc

[keen terrace]

@spring zephyr still wiating for your reply
@austere bobcat so who connected his email to your pubg account

[scarlet spoke]

@floral moon hmm be sure to update ur game and also reinstall game and before install game again be sure to totaly remove PUBGM all files from ur phone

[polar marsh]

@meager pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@scarlet spoke 42 times re installed and 43rd time coming soon

[warm haven]

When will erangle 2.0 is coming

[storm flume]

We currently do not have a specific release date for the upcoming update, @warm haven. Once we do, we will publish further information in #news.

[gloomy dagger]

@warm haven s15

[keen terrace]

@keen terrace No I do not have access to new feature email I have only access to my both social media accounts and hacker have now access to new feqture and can login
@austere bobcat who connected hackers email to your account did you connected his email to your account or he did it himself

[scarlet spoke]

@floral moon xD

[night cloak]

@hasty chasm what's the issue ?

[hasty chasm]

@night cloakHacer

[scarlet spoke]

@hasty chasm hala do u have proof

[storm flume]

Hello, @hasty chasm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hasty chasm]

@storm flume
We are reporting players who use fraudulent methods, third-party hackers, or something, but a company that does not block those is what to do.

[sinful latch]

In Game Support Told Me I Use My UC To Purchase Popularity Of 300UC And 40UC. and There Is No Such An Popularity Exist... please Help Me Out

[hasty chasm]

We are reporting players who use fraudulent methods, third-party hackers, or something, but a company that does not block those is what to do. @night cloak

[night cloak]

@severe gust don't spam emojis in support channels

[severe gust]

ok im sory 🥺

[night cloak]

@sinful latch make sure no one have access to your accounts

It will take time due to the sheer number of reports @hasty chasm

[fresh nacelle]

Hi my account has been looked in Twitter can I change it in pubg ?

[night cloak]

The unlinking feature is disabled atm@fresh nacelle

[mossy kelp]

Can you unmute @velvet jackal? He says he cannot chat here. He has an issue

[fresh nacelle]

When can I?

[real moon]

after they enabled it again

lmao

[fresh nacelle]

When?

[polar marsh]

@maiden barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sinful latch]

@night cloak No One Have Access To My Account...

[night cloak]

You can contact the in-game customer service for more @sinful latch

[sinful latch]

@night cloak And Popularity Of 300UC And 40UC Even Didn't Exist. Help Me Out

[polar marsh]

@uneven turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fallow pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rancid geyser]

I also suffer from the same problem, and I was 100% honest game

[worn zinc]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @worn zinc. Refer to #613267301243944960 for language channels.

[worn zinc]

Hi

[spring zephyr]

Hello, @worn zinc.
What's your issue?

[rancid geyser]

and this is my account

[night cloak]

@rancid geyser what's the issue

[polar marsh]

@rancid geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@worn zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vapid haven]

Can you use a playstation controller to play?

[spring zephyr]

@vapid haven No, you will get a ban.

[vapid haven]

Ok thank you

[sharp onyx]

You can use controller with emulator though

[night cloak]

I didn't get latest version

[sharp onyx]

@night cloak yes because the play store version has been discontinued. You can download the latest version from the link in pinned msg in #news

[spring zephyr]

@hallow sentinel No.

[hallow sentinel]

@spring zephyr why not ?

he Pretending to be me

and he did many problems for me and using my real pic on the account

[storm flume]

You can contact the customer service via the game settings, @hallow sentinel. Refer to subpoint 5.3 in #faq for further instructions.

[hollow pumice]

Why the suit is mythic and emote of this suit not mythic?????

What is pubg been on last few days drugs or what? Before andy emote missing now this emote is not mythic which took 700 spins to come out

[wide scarab]

Hello, I lost my guest account, how can I get it back?

[storm flume]

Hello, @meager pumice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[spring zephyr]

@wide scarab You can't.

[meager pumice]

@spring zephyr can i speak with u about cheaters

[spring zephyr]

@meager pumice Read @storm flume's message.

[night cloak]

when i try to login on emulator this occurs and on mobile it says authorization revoked

@night cloak #emulator-support

@night cloak same on mobile

I see

What's the login method

facebook

Check under Facebook settings that PUBG MOBILE is linked in there

[vast cove]

Please we need only new patch.. Please update to 0.18.0.12700

[meager pumice]

@spring zephyr how get roll rare?

[night cloak]

@vast cove that will be fixing in v0.19

[vast cove]

But why??

[night cloak]

@meager pumice refer #613267301243944960

[meager pumice]

@spring zephyr because i do like @storm flume and didn't help

[vast cove]

I lost my 600uc

[hallow eagle]

سلام عليكم

[night cloak]

Check under Facebook settings that PUBG MOBILE is linked in there
@night cloak yep linked

Clear the data of Facebook app and login

@hallow eagle please do explain that in English

already did and cleared on pubg too

[vast cove]

@night cloak please please
I am requesting please solv it before 0.19.0 please

[night cloak]

@hallow eagle please do explain that in English
@night cloak he is greeting

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hallow eagle. Remember to read through #faq before asking questions in the support channels.

[hallow eagle]

Arabic

[feral knoll]

@hallow eagle you can join MENA server they will help you in arabic

link in #613267301243944960

[fiery echo]

@feral knoll Hello This error Appear when i setup PUBG KW

[feral knoll]

@fiery echo ask that in #emulator-support

[fiery echo]

thanks

[vast cove]

@night cloak it's final in 0.19.0 or it's one more Joke???

[night cloak]

As I previously mentioned it will be fixing in v0.19

[shy mist]

When's MIC and INVITE glitch will be fixed? .. Are these Devs blind eh? The issue persists from season 3...Don't ask everyone to restart game coz of ur irresponsibility

[viral ocean]

I think its an internet problem, if u have good internet, u should be good@shy mist

[wooden elm]

no

my ping 19 and it's occurs sometime

[viral ocean]

Me too, but our internet sometimes fluctuates, so it is our internet problem

[hardy rain]

Dear pubg mobile admins , My account was stolen , I entered my Facebook information by mistake on a fake site Intention to receive a skin , the thief removed my facebook from my pubgm account and replace it with another and disable mine Permanently , so i lose the control on my pubgm account , and after days they sell it to another person , my pubgm account is old its on level 75 And I need it so badly , Are there solutions to my problem? , Knowing that I have a lot of old information about my account including old names , old Purchases , My account creation date , and if you want any more information i will tell it , please find a solution for me and i will be very thankful ..

[cedar swallow]

@hardy rain You can , but first be sure that someone from the customer service pays you some attention that's it

[hardy rain]

@cedar swallow here in discord?

[cedar swallow]

@hardy rain Tbh they can help you here by submitting your request to A Staff but usually they don't do that , they will ask you to contact the customer service through the ingame option.

[worthy mortar]

Please tell me can i used gfx tool or not

[storm flume]

Use of unauthorized third-party software or methods, @worthy mortar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[cedar swallow]

@worthy mortar No

[worthy mortar]

@cedar swallow why

[viral ocean]

You can, but you also can get banned

[cedar swallow]

@worthy mortar Machete 2.0 Bot already told u

[autumn ivy]

It's a banable offense.

[worthy mortar]

@cedar swallow ok thanks

[hardy rain]

@cedar swallow but in customer service i don't fine the option of stolen or hacked account only the option of recover unlinking social media accounts by mistake

[polar marsh]

@light jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worthy mortar]

Or any extra file. This file help like graphics extreme option enable. I use or not

[autumn ivy]

No.

It's not worth risking.

[worthy mortar]

Please reply

[polar marsh]

@smoky warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

@worthy mortar No, Don't use it.

[worthy mortar]

@autumn ivy okay thanks

[autumn ivy]

You're Welcome.

[dusky violet]

How i can report a hacker?

[vast cove]

@dry fable fixing in 0.19.0😭

8 July 0.19.0 Update

[night cloak]

@dusky violet u can report hacker in game
Or
U can report them this link if u have vedio evidence
http://cheater-report.pubgm.cc

Or post them in #cheater-reports when it opens

However It's best to report them in game

[dusky violet]

@night cloak
Ok thanks

[patent swallow]

Hello, I am one of the old Arab players Play from Season Two time I want to report this account

This is ID 5260936549

Speed hack and everything 😏

[storm flume]

Hello, @patent swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hushed raft]

Hello pubg I can't open pubg pls help me

[spring zephyr]

@hushed raft What's the issue?

[hushed raft]

From 3hours

[spring zephyr]

From where did you downloaded the game?

[hushed raft]

Play store

[spring zephyr]

Reinstall it.

[patent swallow]

ItzAdiTya did you see my video.

[hushed marten]

@autumn ivy hey need help

[hushed raft]

Ok

[spring zephyr]

@hushed marten What's the issue?

[hushed marten]

@spring zephyr in unlinked i have this rply wht to give answer

Wht to say

[bold siren]

You can only wait.

[upper sedge]

I'm getting 250ms on my main acc and when I change account i get 20 to 40ms 🤧

[hushed marten]

@bold siren they are saying we look forward for your response i have give him answer

[upper sedge]

theres something wrong with my main account what do I do it's been going on like this for 2 or 3 weeks

[bold siren]

Can you try reinstalling the game, @upper sedge?

[upper sedge]

I did try

even restricted all apps to not run in background

[bold siren]

Is your new account linked with the same social media account, @hushed marten?

Try repairing your client on your login screen, @upper sedge.

[upper sedge]

do u want ss of speedtest?

[bold siren]

What server do you play on?

[upper sedge]

asia

[meager pumice]

@spring zephyr who can speak with me about cheaters

[bold siren]

Is that also your region?

[upper sedge]

mhm

[storm flume]

Hello, @meager pumice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hushed marten]

@bold siren yes i have unlinked my account by mistake now I'm recovering when i report this rply is coming

[patent swallow]

@bold siren how can speak with me about cheaters"?

[hushed marten]

Now wht to answe

[bold siren]

You want to report cheaters, @patent swallow?

Just say “Yes, I have linked the same social media account.”, @hushed marten.

Can you try reporting that in #old with some screenshots, @upper sedge?

[upper sedge]

okay

[hushed marten]

@bold siren thanks miss 😊

[patent swallow]

Yes i have a video for hack @bold siren

[storm flume]

Hello, @patent swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[bold siren]

There you go.

[sinful latch]

Hello.. Sir/Ma'm

I Aaqib Shaikh (K9ズAaqib) Want To Complaint You That I Have Noticed A UC
Lost Of 340UC On The Morning Of 14th June 2020. At First In Game Support
Said That I Purchase In Game Item Worth Of 340UC. In Second Try They Said
That I Used My UC To Give Popularity To Someone (They Didn't Told Me About
That Person) Which Was 1 Popularity Of 300UC And 1 Of 40UV Which Even
Didn't Exist And Which I Didn't Give To Anyone. Please Help Me Out I Want
My 340UC Back

[patent swallow]

I cant send anything in cheater-reports @bold siren

[fathom vector]

waiting over 2 h and the game won't start!!! caz im not using gameloop EU Duo only mobile server works !!! what should i do?

u guys should mix all emulators why only gameloop start? and when i try to start by another emulator not work !!

[bold siren]

Do what the customer service says, we on Discord can’t help you with it, @sinful latch.

It is closed at the moment, will be reopened when the latest reports have been processed, @patent swallow. However you’ll need to get Rare role in this server to be able to send messages there, you can get that by chatting in the server and check your rank by typing !rank in #481204134859505684.

[fathom vector]

impossible lol that's not good for game

[sinful latch]

@bold siren Even They Aren't Giving Ans. properly So Where We Have To Go Now?..

[edgy viper]

Hello my merit is 100 to direct 10
Due to pubg car glitch me and my friends killed then my friends report me
I lost 90 merit
Plzzz help

[mellow perch]

Play 20 solo games and reach top 10 on each @Yash DG👑#9865

[uncut brook]

How can I report a pubg scam?

[fervent oak]

My account just got banned for no reason

Name: xrayFuture

ID: 517532865

[late hedge]

Hey

[patent swallow]

The number 1 in Middle East duo ID:5260936549 full hack and I have a video for him 😒

[spring zephyr]

@fathom vector Only gameloop is recommended.

@edgy viper Report the bug in #old with a video proof.

@uncut brookIn this server?

[polar marsh]

@fervent oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[patent swallow]

@spring zephyr The number 1 in Middle East duo ID:5260936549 full hack and I have a video for him 😒

[storm flume]

Hello, @patent swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[normal arrow]

@last birch how to make Esports Custom Rooms?

[uncut brook]

@uncut brookIn this server?
@spring zephyr No, its those spambots which send links to website like pubgindo.com, which are basically phishing scams

they pretend to be the real website and tell u to enter your twitter/facebook credentials

no like in game spam bots

if you go in PUBG mobile, the chat is spammed by spam bots to 1 website

[storm flume]

You can contact the customer service via the game settings, @uncut brook. Refer to subpoint 5.3 in #faq for further instructions.

[normal arrow]

@sand path how to create Esports custom rooms?

[sand path]

Go to custom > tournament custom

[patent swallow]

@storm flume now i have a screenshots for hack how can I send it?

[mint sierra]

Dp skin is not visible to mine please help

[pulsar oyster]

Realese date of 0.19.0 update

[spring zephyr]

@mint sierra What?
Can you explain your issue in detail please.

[storm flume]

We currently do not have a specific release date for the upcoming update, @pulsar oyster. Once we do, we will publish further information in #news.

[pulsar oyster]

When Survive till down 2 bake again in pubg

[mint sierra]

@spring zephyr Sir I have dp-28 skin upgraded. From a couple of days my skin is not visible to me in lobby, in match as well as in training ground.

[spring zephyr]

@mint sierra Have you equipped it?

[mint sierra]

But my teammates can saw it also when i try to open the scope it is not opening!

@spring zephyr Yes bruff of course

[pulsar oyster]

When Survive till down 2 back again in pubg

[spring zephyr]

Repair your game, @mint sierra.

[mint sierra]

I already did that sir

[spring zephyr]

@pulsar oyster No info about that, but if you want it back then you can give your feedbacks in the #old channel.

@mint sierra Report it in the #old channel with a video proof.

[mint sierra]

I am very frustrated because i have spent money on that skin😢😢

Ok

I have recorded video

How to send it?

[spring zephyr]

@mint sierra ---> #old

@night cloak Use discussion channels for conversation.

[patent swallow]

Now how can help me? Does the company support hacks?

[storm flume]

Hello, @patent swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vale elbow]

Selam

My account hacked

Help me

Please

[spring zephyr]

@vale elbow Do you still have access to your account?

[untold summit]

Hello Dìwanßhu,

Thanking you for contacting us!

We understand that you are facing an issue regarding the account lost.

As per your concern, we would like to inform you that we have registered your details, Our concern team is working on that once we get an update from them we will inform you. Please be stay tuned and thank you for your patience.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Stella J.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

I got this message today 😕

[vale elbow]

@spring zephyr no

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @vale elbow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[untold summit]

@sand path Hello Dìwanßhu,

Thanking you for contacting us!

We understand that you are facing an issue regarding the account lost.

As per your concern, we would like to inform you that we have registered your details, Our concern team is working on that once we get an update from them we will inform you. Please be stay tuned and thank you for your patience.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Stella J.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
Sir please help me

[spring zephyr]

@untold summit Wait for there response.

[vale elbow]

@spring zephyr Please help me

[spring zephyr]

@vale elbow Read #faq 2.5 and unlink the hacker's account.

[polar marsh]

@slow yacht:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe latch]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe latch. Remember to read through #faq before asking questions in the support channels.

[mint sierra]

@spring zephyr it is saying u can't upload a video more than 8 mb

Can i send pictures?

[spring zephyr]

Yes, but a video should be better.

[pseudo night]

Hello .. i want to unlink facebook .. it is possible ?

[mint sierra]

Can i upload video more than 8 mb from pc?

[spring zephyr]

@mint sierra No, you can't.
Just upload a pic.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @pseudo night. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pseudo night]

Please refer to subpoint 2.5 in #faq for further information, @pseudo night. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume ok

So .. can i send report to #cheater-reports if i make video recording of player make team up in solo match mode ? And they may do any punishments for him ?

[polar marsh]

@light atlas:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@pseudo night No, report people teaming up in-game.

[pseudo night]

@pseudo night No, report people teaming up in-game.
@spring zephyr i see ,, see that meaning there to much reports and staff maybe they not able to see same as hackers reports as will no one see

[austere hollow]

Good evening, So if I have my account have been banned I cant talk to anyone just wait for a response from the game?

[woven atlas]

@austere hollow all u can do is click on file claim thats it. Mods dont have access to ingame accounts

[austere hollow]

Ok I already click it but I didnt get any responce what should I do in this case?

[mint sierra]

I want to type msg as well but slowmode is enabled please remove it sir

@spring zephyr

[spring zephyr]

@austere hollow If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

[woven atlas]

@mint sierra slowmode is enabled to prevent spam so cannot remove it sorry

[spring zephyr]

@mint sierra Edit your last message and put it in that.

[austere hollow]

So if I have been banned wrongfully and didnt get any response from the game and tge server, I’ll just wait for 10 years? Punishment for not doing anything?

[night cloak]

@austere hollow Yes, the customer service is your only option.

[austere hollow]

Wow, amazing support 🙂

[vital egret]

I can not use the coupon for a premium box

[woven atlas]

@vital egret premium crate will be back on june 21

[vital egret]

@woven atlas thank

[worthy mortar]

Please help me Any one my unlink account is not recover 40 days ago

[wheat heron]

Hello I need a small help

[storm flume]

You can contact the customer service via the game settings, @worthy mortar. Refer to subpoint 5.3 in #faq for further instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @wheat heron. Remember to read through #faq before asking questions in the support channels.

[jagged fractal]

How many co leader can a level 8 clan have?

[storm willow]

3 i guess @jagged fractal

[jagged fractal]

So when level 9 it increases by 1?

[polar marsh]

@crisp raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wheat heron]

Should I provide new linked account nickname or the lost one??

[polar marsh]

@undone sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north rover]

I want help from technical support؟

[dry fable]

My account not logging...😩 😩

[night cloak]

This is a known issue, @dry fable. Could you provide the following information?

▫️ User Identification
▫️ Device
▫️ Region
▫️ Mobile Data/WiFi
▫️ Video Recording

@north rover You will need to contact the customer service in-game for technical support. Discord is for general inquiries.

[polar marsh]

@rare berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north rover]

In-game customer service answered two months and did not help me

[past venture]

Hi

[onyx cairn]

Hi, how may we be of assistance? @past venture

Can you state your issue, please? @north rover

[polar marsh]

@past venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Just follow the steps, given by @polar marsh ⤴️

[subtle cipher]

What is customer service mail?

I need to mail my problems to them

[onyx cairn]

[e-mail] @subtle cipher

[azure falcon]

In Russian, support does not help solve the problem, I am in Russia, I want to change the region to Russia . Everywhere the bot answers, help to solve the question . My ID is 5448927589

[north rover]

My problem is the last period of people playing any one who kills them, he says hacker and informs that we are affected more than cheaters, but I have proof that no third party has used the game nor did I come close to any game cheating or violating the laws.

[polar marsh]

@proper garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Some EU countries, or EEA follow specific data protection laws. That's why players who change their regions to those countries or downloaded the game from those regions/region stores wouldn't be able to switch their in game region to somewhere else. @azure falcon

So, your account has been suspended?@north rover

[north rover]

Yes

[onyx cairn]

Contact the customer service or follow the messages from @polar marsh

[dry fable]

@onyx cairn bro my account not logging...seen this message help me

[azure falcon]

@onyx cairn There are no options ?

[onyx cairn]

This is a client issue, did you logged in from different operation systems, like Android to iOS? @dry fable

[north rover]

Thank you

[onyx cairn]

@azure falcon You need to contact the customer service in game to change the region. They can tell you if it is possible for you.

I do not need your ID. Kindly try to login into the latest (updated) client version of PUBG MOBILE.

[dry fable]

@onyx cairn okh bro 🤘

[onyx cairn]

I'm sorry for any inconvenience and hope you can fix it for you. Have a nice day.

[polar marsh]

@past venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nimble mason]

Hi anyone here who can help me,my account was on level 65 but when I logged in it was as if new on level 1 I don't know how it happened

[onyx cairn]

Are you sure that you logged in into the correct linked social media account?@nimble mason

[nimble mason]

Yes

I use my twitter

[faint steppe]

What is the maximum Time period of ban??

[elfin canopy]

10 years,@faint steppe.

@nimble mason are you using iOS?

[nimble mason]

No android

[elfin canopy]

Clear cache and game data,@nimble mason. Delete twitter app and then try logging in again.

[faint steppe]

a hacker that killed me last match and he got only 10min ban Why??

[nimble mason]

I did all that already

@elfin canopy I used to share my account with someone,my gf, she has ios

U think she might have done it somehow

[elfin canopy]

@faint steppe How do you know it was 10 mins ban?

@nimble mason We don't recommend sharing accounts. Did you tried doing what I told you?

[nimble mason]

Yes I did

She used to play casualy just for fun and skins dresses etc hence I shared but we broke up like a month ago

[faint steppe]

@elfin canopy Because He was helping my Friends friend in push And we got matched in the same lobby

He only told Us we also reported that hacker and got that Ban Pan Avatar also

[elfin canopy]

If you got the ban pan then it's not a 10 min ban, they probably got 10 years of suspension,@faint steppe.

@nimble mason That's your personal issue. Try doing what I said and lemme know if it helps.

[faint steppe]

No that's why i am asking

[nimble mason]

I did that

Still it logins to new account

Any other way to get my account back

[worthy mortar]

Unlink account is recover or not please reply me

[elfin canopy]

Contact customer service from the login screen,@nimble mason.

Contact customer support,@worthy mortar. And try logging in game via your previously linked social media.

10 mins ban is for data error,@faint steppe.

[molten crystal]

Hi

[nimble mason]

I am trying to login using my twitter but it takes me to new game

[polar marsh]

@molten crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@nimble mason contact customer support from login screen.

[high flicker]

You guys give Pakistan server
Now give us a Bangladesh server asap😀

[polar marsh]

@silver kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@high flicker #old

[lament plover]

My account linked to Facebook and google, unfortunately, I lost the possibility to login through Facebook. Can you help me and disconnect the link from it?please

[nimble mason]

@elfin canopy any way I can get my id of old account

[elfin canopy]

Do you even read my messages,@nimble mason?

Contact in-game customer service from login screen.

[nimble mason]

I did

[lament plover]

Why in kr version they can disconnect Facebook and we cant

[elfin canopy]

Unlinking feature has been disabled as for now, you cannot unlink it,@lament plover.

[nimble mason]

I am a bit shaken so....

Sry if troubing u

[elfin canopy]

Why in kr version they can disconnect Facebook and we cant
Because that's Korean version and this one is Global. They are 2 different clients.

[lament plover]

I spend more thanj 10k$ in my account and when we need support no one helps us

[elfin canopy]

@nimble mason it's fine. It's just we are unable to help you with this.

Please contact customer support from login screen or you may write them an email.

[e-mail]

@lament plover contact customer support.

[lament plover]

I send them 100 emails and no reply until know ,

[misty narwhal]

Hacker ruined this game

[polar marsh]

@ember marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

Hello, why do I not receive a verification code when I try to link my account to my email..?

[lament plover]

Its not so hard from pubg to help us , my account mythic and spend a lot i can give all information you need but i must secure my account and also i only play know in Android phone. Please pubg help me or give me any way to contact with any manger in pubg

[spring zephyr]

@winged umbra Make sure that you are using a correct Email ID.

[winged umbra]

I am, I've double checked :/

[nimble mason]

@elfin canopy one of my oubg friends says I am not in their list

[storm flume]

Hello, @misty narwhal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

@nimble mason You must have deleted your account.

[lament plover]

Jsut ignore us only take money from us and when we need help only ignore😫

[spring zephyr]

@nimble mason You can't do much if you have lost your account.
Security of your account is your own responsibly.

[onyx briar]

how to use this key?

i cant find the crate

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[spring zephyr]

@onyx briar ^

[onyx briar]

ok

[winged umbra]

Any way I can fix the whole not receiving the verification code issue?

[spring zephyr]

@winged umbra It's a new feature. So, it's a little unstable.
Try repairing your game and try again.

[lament plover]

I will give 10k$ to any one who can helps me to disconnect Facebook account from my pubg account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @lament plover. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[onyx cairn]

@spring zephyr can you do the beta command for @onyx briar, please?

[onyx briar]

huh

am i getting warned or muted?

[onyx cairn]

No no, it leads you to a survey. If you get accepted, you're able to provide feedback for beta test program! 🤗

[storm flume]

You can apply for the PUBG MOBILE beta program here, @onyx briar:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[onyx briar]

ok

[winged umbra]

@spring zephyr , I've repaired it now and still don't get anything, and I've tried it with another email but it's the same. Like this I'm unable to enter the game on a different device (can't use Google Play)

[woeful sinew]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woeful sinew. Remember to read through #faq before asking questions in the support channels.

[spring zephyr]

@winged umbraJust link another social media account for now.

And report it in the #old channel.

[winged umbra]

@spring zephyr , I have it linked to Twitter but can't log in there either

[azure falcon]

@onyx cairn Russian support does not respond (they do not work well) can you help ? (The bot responds in the game)

[woeful sinew]

hello

me and my friend we have bad bugs

[spring zephyr]

@azure falcon You can join the Russian PUBGM discord server.
Link in the #613267301243944960

[storm flume]

Hello, @woeful sinew!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[azure falcon]

@spring zephyr There are parasites sitting there, and they do not help in any way, even in the game the bot reacts .

[spring zephyr]

@azure falcon What's your issue?

[vast cove]

What is the official Date of 0.19.0 update.... 8 July??

[storm flume]

We currently do not have a specific release date for the upcoming update, @vast cove. Once we do, we will publish further information in #news.

[vast cove]

@azure falcon yes

[azure falcon]

@spring zephyr Indicated region (Germany), now came to Russia, I want to change the region . And they don't help .

[winged umbra]

Log in with email/phone number option...? :/

[spring zephyr]

@azure falcon European region can't change that.

You can't do anything about it.

[golden thunder]

why i cannot log in on pubg mobile when using my FaceBook account, i got message ( failed log in, please try again )

[last abyss]

what this message mean ?

[vast cove]

I lost my ROYAL PASS BECAUSE of this issue, so How can I refund my 600UC??

[storm flume]

You can contact the customer service via the game settings, @vast cove. Refer to subpoint 5.3 in #faq for further instructions.

[vast cove]

@storm flume but I cannot login in those id

[spring zephyr]

@last abyss It says that recover your social media account first.

[golden thunder]

why i cannot log in on pubg mobile when using my FaceBook account, i got message ( failed log in, please try again )

[spring zephyr]

@vast cove You contact customer service without login into your account.

[storm flume]

You can now access #emulator-chat and #emulator-support, @golden thunder. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[spring zephyr]

Ask in #emulator-support support.

[vast cove]

@spring zephyr ok but after 0.19.0 update this issue will be solved 100℅??? Gurentee???

[spring zephyr]

Can't guarantee, but higher chances.