#questions
1 messages · Page 856 of 1
I just reinstalled it this morning on my iPad Pro. So, I guess it should be fine now, @bronze scroll. Please try again.
@night cloak okay then I’m gonna try to uninstall and reinstall. I’ll tell if it works or not . Thanks a lot for replying
You reported the cheater on your reporting channel and you said that it was banned and it was not actually done and is still playing and spoiling the fun of others
@south moth I see. This problem only persists on PUBG MOBILE? Have you tried playing a different game?
Only on pubg mobile
@desert marten The ID was forwarded again. The cheater should be banned once reviewed.
@night cloak
If your security team fails to do their job well. Try to give them the power to ban cheaters, and you'll see what I'm going to do with them. Let me clean the game, I'm ready
@desert marten The ID was forwarded again. The cheater should be banned once reviewed.
@night cloak
I hope that it will be banned because it has been a week now and it has not been done even though you marked the green sign for it
hello ther
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello my friend
@spice ivy:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please do something about the Kuwait and UAE their player are ruinning the game
I swear EVERY SINGLE ONE from these countires I encounter is using hack
EVERY SINGLE ONE
DO SOMETHING ABOUT IT
can you help me ? this problem only happens with pubg i have tried to uninstall and install several times when i do it works very well but the other day give the same problem again
?
I am help Why redeem codes are not working
@south moth did you tried different network?
yes I tried a different network and it stays the same @feral knoll
Redeem codes I has ben used it says but not in the messages
@night cloak I uninstalled and reinstalled but there’s the same error. Maybe I didn’t use the right link so could you send me the right one please?
@night cloak codes are for limited time and limited number of uses.
@feral knoll No limited codes I has been used
Can someone give me the right link to the 0.19.0 beta?
.beta
Full link plz?
I see in settings that I can turn on sliding, but I’m not seeing a button. I tried running then crouching, but that doesn’t seem to work either. What am I missing?
@feral knoll I didn’t find the link
Okay thanks
@glass shale it only works in TDM
Dear pubg mobile admins , My account was stolen , I entered my Facebook information by mistake on a fake site Intention to receive a skin , the thief removed my facebook from my pubgm account and replace it with another and disable mine Permanently , so i lose the control on my pubgm account , and after days they sell it to another person , my pubgm account is old its on level 75 And I need it so badly , Are there solutions to my problem? , Knowing that I have a lot of old information about my account including old names , old Purchases , My account creation date , and if you want any more information i will tell it , please find a solution for me and i will be very thankful .
When are prem crates coming back please. Please tag me. Thank you 😃
@formal locust 21 june
@feral knoll yes
Thank you. Much appreciated
@feral knoll Turk musun
@night cloak you didnt received the reward?
@feral knoll yes
@night cloak did you check emails in game
@feral knoll yes reddem codesPGHZDBTFZ95U
@night cloak you used reddem codes
@feral knoll
Heelo every one i hope you are all fine well i can not change or find the region option in my account and i really need your help please anyone?
@feral knoll look redeem codes
@feral knoll but the beta apparently got updated so maybe it’s not the right link
@opal raven the change region option isnt available in European countries.
@vivid merlin so there is no solution??
sadly no.
Is there anything you can do about my case?
@south moth what's the issue?
@vivid merlin any way thank you very much i hope that they fix that issue i don't want to create a new account
Every time I open the game and I'm going to join an error game on the server I can't join the game but I lose the points @vivid merlin
I've uninstalled and installed it again a few times and the same problem always occurs
@night cloak cant be used
How i try it can i exist how to do
If i play with hacker in a random squad.. i get B-.A.-N ?
not unless you play with them constantly. @cedar coyote
@wet wind:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Mic issue...
Have iphone xr and just got airpods.
So on every single app on the phone my mic on airpods works, but in PUBG Mobile it doesn't... my phone still uses phone mic!
Any ideas on what setting should I adjust in game?
Re paired airpods and reinstalled the game already...
Apple support tells me that is a game issue
I did what I was talking about in the faq but I still managed
@feral knoll I still have that error message while downloading resources of beta 0.19.0 even with link from discord
Do you have an influencer program?
No but like what?
@hard urchin ?
Can someone help me about my problem with installing the 0.19.0 beta?
Will PUBGM ever be compatible with Controllers?
hello pubg mobile? i want to do some tournament. if i get your attentions so i can held National Pakistan tournament in my country. Please give me sponsorship?
I tried faq 4.7 and it continues the same way giving an error on the pubg server and the only game that is giving this error
already uninstalled and reinstalled but it remains the same
Mamba restart router :)
Hi anyone can speak Arabic here?
Or try changing IP address.
It's not the router
I have problems
do as i say and tell me.
When will bonus challenge start
Can someone help me to fix my beta problem?
What error you getting ? mrbeast fan?
@broken sphinx:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Well I’m trying to install the 0.19.0 beta which came with an invite but my resource download gets stuck on this error message
Have you download beta from PlayStore?
i am android , so i am sorry. brother. i am not staff. but i will try to search about it..
Okay thx
There will be an update to correct this error, there are more people who have the same problem as me
@dawn python restart game
@crisp garden ok
Hello, I lost access to my account due to the disabling of the accounts associated with the game and I contacted the Facebook company Apple Store and they said your accounts were permanently disabled ... I am ready to verify the ownership of the account through launch receipts and the date the game was created and the last time I logged in to the game and more information for stability Account ownership ... please help
You have any other social media connected
How much time it takes to action if we report cheaters via website that pubg has?
Will PUBGM ever be compatible with Controllers?
@obtuse idol controllers are not recommended because it's external accessories
Ok.
No, both are broken
@void glen it takes time to ban them because of the pandemic only few are working from home
@void glen it takes time to ban them because of the pandemic only few are working from home
@crisp garden Some of my old reports got actioned but I didn't received email notification
You only receive mail when you report ingame
Also do we get points in discord for correct reporting?
No.
Like Rare role
@graceful dust login from other social media
How to do to solve my problem since I saw that it is not only me that has been happening this more people have the same problem with the server being disconnected and we are not able to enter n In the game and with that we are losing point without even being able to play
You only receive mail when you report ingame
@crisp garden I did both in game and website
@devout barn:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I cannot access the Apple Store account disabled, and Facebook is disabled
I tried to do what you say there but problem insists
@south moth can you send ss of problem
@crisp garden I did both in game and website
@void glen ?
I am ready to verify the ownership of the account through shipping receipts and the date the game was created and the last time I logged in and more information to verify the ownership of the account please help
Contact ingame customer service
@void glen I don't know about that, but the cheater is banned so it's ok
Why I was asking is now it requires roles to report here and I don't know if my other pending reports have been actioned. It's been two months
When I call customer service, the reporter closes the conversation. Please contact an employee to solve my problem, please
It must be a problem with your connection
If you are using WiFi try using mobile data and vice versa
I also tried to do this to see if the problem was the connection but still giving the same error
Please link me to a specialist in these problems, please
Just try to contact them, I can't help with that because I'm not employee
@south moth are you using wifi
On Facebook I saw other people complaining about the same problem as mine
Sir when i go watch my friends playing game. I always gets stuck. Playing running on stopped surface what kind of glitch is this ?
Yes I am using wi-fi I have 50 megs I have no problems with any other game
@south moth send screenshot of internet test
When will bonus challenge start
The is hacker
@iron kestrel what
Where do I contact them? What is the place designated
Anyone here to help out with my glitch
Customer service ingame or email
@iron kestrel report ingame or in http://cheater-report.pubgm.cc
Give me the email to reach them
I still need help it won’t let me sign into Apple on the beta been over a day now
bro how can i post in #cheater-reports ??
Your latency is high
this is bad ?
Is there anything you can do to fix it?
How long does it usaully take for a admin to answer a support question just curious I’ve ask many times over past 2 days still no response
Contact your ISP and fix the issue @south moth
@slate mural do you have enough space available to install beta ?
This keeps happening when I try to log in with Apple on the version 0.19 beta
It’s already been fully installed all 12 it just won’t let me sign in
Try another login method
Only have apple don’t have Facebook
Bro Is there any way to play safe from hacker??
@slate mural did you try guest?
I can possible just do guest but then I won’t get later rewards for testing beta
I cant send popularity to my friend..It shows 'Target is blocked'..But he is not blocked me..How to fix it?
You can contact the customer service via the game settings, @pulsar adder. Refer to subpoint 5.3 in #faq for further instructions.
It accomplishes nothing, it never helps
I just didn’t want to do guest than not later be able to log in on my account you know what I mean
@upper kiln either one of you should have blocked by mistake
No..Both of us not blocked either one
You should still ask him to double check and you as well @upper kiln he may have accidentally
Did you have each other blocked at some point in time ?
@slate mural the reward will be given based on how well you used the beta i guess. So you will probably get a review form inside beta mail answering that will help to get reward.
But how will it be connected to my Apple so I get it on my main pub g account ?
@slate mural the review form will have provisions for entering Old and beta char ID
I know its possible to change the log in via email password cause the hacker did that, how can I do that?
Okay thanks for all the help mate 🙏🏼 @storm willow
I'm logged into the email, they dont have access anymore but they have the pubg account password
so regardless of how you sign in, you may get reward based on beta activity. But rewards are not guaranteed @slate mural
You can contact the customer service via the game settings, @pulsar adder. Refer to subpoint 5.3 in #faq for further instructions.
I already have they do nothing
Only ingame customer support deals with account related issue
Mic issue... 🤯
Have iphone xr and just got airpods.
So on every single app on the phone my mic on airpods works, but in PUBG Mobile it doesn't... my phone still uses phone mic!
Any ideas on what setting should I adjust in game?
Re-paired airpods and reinstalled the game already...
Apple support tells me that is a game issue 🤦🏼♂️
They clearly dont cause no matter what I try they dont give me what I need
@storm willow if I link Facebook to my pub g account then try Facebook login on beta will it work you think?
I went to measure. mi ha Internet in another application this shows where my internet server comes from
I took two measurements to see if they matched and both had pretty much given the same thing
I’m trying to link my account to Facebook on pub g but when I click the Facebook icon it does nothing can someone help me solve I’m on iOS by the way
Try to link to play games
@slate mural can you send a screenshot here?
@south moth iOS doesn't support play games.
Sure thing one sec
When I click Facebook icon it just does nothing like nothing pops up @elfin canopy
Facebook account is already linked with this PUBGM account,@slate mural.
It’s not tho
Game Center is Facebook isn’t
Gamecenter, Facebook and an email is linked with this PUBGM account.
There’s no way Facebook is though I’ve never linked my Facebook to my pub g account @elfin canopy
Only game center
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I lost my account
@slate mural you get this option if you've linked only one social media to your PUBGM account.
My cause the facebook is linked. Only linked socila media logo is shown in there.
Lost how? Unlinking feature,@chilly urchin?
@south moth what's your issue?
My problem is that every time I join a game that the server has a problem and I'm disconnected from the game and the game and I still lose points
I Linked my accent with Twitter and when login with Twitter it’s Look create a new account
Are you using Android/iOS?
@chilly urchin Uninstall the Twitter app. Open Safari browser, open twitter.com, log out of the twitter account and then open the game.
I used this feature and linked my acc to. A gmail...now that login information is traced by someone...he can't hack my acc ..but can login my ACC can I unlink my acc from this.. feature or what I'll do plzzz helpp
@velvet bronze Please change your Google password. You should not share private information with others.
I changed but nothing's happened still he can login
I deleted my gmail but still he logged in
But I did make a new Account by mistake in same Twitter account
Change passwords and enable 2 factor authentication for all the linked social media with your PUBGM account,@velvet bronze.
I enabled but still he logged in easily
@south moth Try doing "routine repair".
Everything else is working only when I'm going to start a game it is not working I even installed the program that says in the faq but still the error
I already did it
Idk what should I do😭..I spended 4-5 lacs on my acc now..there is someone who is accessing my acc...
You can contact the customer service via the game settings, @velvet bronze. Refer to subpoint 5.3 in #faq for further instructions.
Plzz help
😖😖😖
I have a problem only crash game with play me friends
I play start solo and not crash
Hackers can now kill you with 1 shot, can blow a car with 1 shot, can turn your screen upside down
I Linked my accent with Twitter and when login with Twitter it’s Look create a new account So I did create new account by mistake now how I can have my old account back
Please help
Dear pubg mobile admins , My account was stolen , I entered my Facebook information by mistake on a fake site Intention to receive a skin , the thief removed my facebook from my pubgm account and replace it with another and disable mine Permanently , so i lose the control on my pubgm account , and after days they sell it to another person , my pubgm account is old its on level 75 And I need it so badly , Are there solutions to my problem? , Knowing that I have a lot of old information about my account including old names , old Purchases , My account creation date , and if you want any more information i will tell it , please find a solution for me and i will be very thankful .
Hello, i got 6 recording videos for cheater players, what should i do!
When will be the new perimum crate come out?
Hi I have problem with my account pubg mobile!!!
i want help with my problem i tried all the faqs that were told to me but still i still have the problem of the server losing the connection and i can't play
Please refer to subpoint 2.8 in #faq for further information, @hardy rain. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, @obtuse quail!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@brazen wigeon 21st june.
@quick briar:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@chilly urchin Contact customer service for this issue.
@spring zephyr thx❤️
Mic issue... 🤯
Have iphone xr and just got airpods.
So on every single app on the phone my mic on airpods works, but in PUBG Mobile it doesn't... my phone still uses phone mic!
Any ideas on what setting should I adjust in game?
Re-paired airpods and reinstalled the game already...
Apple support tells me that is a game issue 🤦🏼♂️
@south moth Can you translate that to English please.
is it possible to switch my account from global to korean version?
Ali says that the server did not respond, to return to the loguin page
This only happens when I try to join a match
@chrome fox No, you can't.
alright
@south moth Try changing your DNS to 1.1.1.1 and secondary DNS to 1.0.0.1
Okay
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@night cloak Check the last + pinned messages in that channel.
I changed the DNS the two still gives the same error
Repair your game once, and if it still doesn't work. Then clear cache and reinstall the game.
@night cloak Yes, and you need a rare role.
Your level is defined by your server activity, @night cloak. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.
The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:
:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.
New hackers wooooow
Hello, @lucid locust!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
New hackers
I repaired the game I did exactly as you said but still gives the same error
@devout field:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can someone help me with my question I'm not able to play
@south moth Reinstall the game.
I already reinstalled it three times in the beginning it goes back to normal but the next day it gives the same error
No, it's not
Hi
Hello, @thorn glacier. What's your issue?
@thorn glacier:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
About my question I already did everything they said and it didn't help
I have a Andy character but her voices are not working knowing that I added the sounds correctly
I canceled my Facebook account and I forgot my Twitter account and I contacted the company via the game and told me we will contact you as soon as possible and if we need information we will contact you and I have waited a whole week when will the problem be resolved
@proud junco Report it in the #old channel. Preferably with a video.
@sick furnace Wait for there responce, it can take some time.
Ok thank you
About my question I already did everything they said and it didn't help
@south moth Reinstall your game once more, and are you using mobile data or Wifi?
Switch to Mobile data once and see if it happens again
Hello can y helpp mee
@leaden eagle Yes?
Why did I get banned from PUBG?!!! This my ID: 5204563729
@leaden eagle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@serene pulsar:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I reinstalled and switched to mobile data and gave the same error@spring zephyr
@south moth what's the issue
I join a game to play and I can't get the server error
I asked to go back to the login page, I have reinstalled it several times
I did everything I was told to do and it didn't work the same mistake
Ok
Need help Can pubg unlink disable account from pubg account if we have gmail linked to that pubg account
@spring zephyr any other solution for that coz my facebook account is hacked by someone and cannot access to my facebook account
@fading bloom Can you access your in-game account?
@south moth yes i have access to my pubg account with gmail not facebook
please repair this bug and give my Id back,i hadnt logged in since 20days
Please refer to subpoint 2.5 in #faq for further information, @fading bloom. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@south moth probably network issue,i faced it too because of lockdown.
@south moth bro i didnot get the solution after reading 2.5 in faq
this problem started a few days before it was opening the matches
@south moth try playing the game at a different time and see if it persists!
Will faq 2.5 help me?
You can try
account has been logged with a newer version bug,please help me to overcome this problem,i couldnt login tha game for past 20days
@iron basin bro this cant help me section 2.5 faq
@iron basin i just want that can pubg unlink the account yes or no
@iron basin bro this cant help me section 2.5 faq
@fading bloom the unlinking system has been removed, contact customer support
My account is not correctly linked and this is the problem
@iron basin can customer support unlink the account plz help me ....! i am noob
@weak smelt that bug is fixed .
Uninstall the game completely from u r phone and then install it from play store or direct from pubgm website
@spring zephyr
@spring zephyr plz can you explain me in simple word #faq 2.5 i am not getting it proper
@fading bloom It says that you can unlink it if you will contact in-game customer server.
Click on this example in #faq 2.5 and follow the steps given in that.
I'm still having the same problem even after reinstalling and using the mobile data@spring zephyr
Ok
@night cloak no bro,i tried everything and iam still facing that problem,my twitter id was stoled and it was logged in by hacker in android and iam logged in via facebook in ios
@south moth it's your network issue perhaps, told you to try at a different time.
If it were my connection my other games would also have problems They are working well @iron basin
I'm just having a problem with pubg
@south moth can't you enter a game or a match??
@south moth what were your login methods
Facebook and play games
login using play games and check if there's any problem
Lately I logged in using play games I'm not using loguin on Facebook
I changed the loguin but it gives the same error
can you check your Internet speed
Hi, i have a question, if my account is linked to twitter and game center, and i delete my twitter accounter, i won be able to log with twitter right ? (i’m speaking about deleting my twitter account, not unlink service)
@weak smelt bro clear data
Karo
Open cheater-reports
Mera bhi yehi problem hua tha
@night cloak English Only.
@autumn ivy hmm
@night cloak Yes, you can't log-in.
And you can't unlink it to.
So uh I still have my beta installing problem and I asked for help a while ago so
Does anyone knows what to do with this error:
@spring zephyr i will be able to log through game center right ?
@night cloak Yes.
@spring zephyr but it will be over to log through twitter, even if i send a mail to pubg and such right ?
@night cloak
@bronze scroll Restart the device, make sure you do have enough memory available(at least 7Gb)
@night cloak I did all of this and I still get the error
@south moth can you do that in speedtest.com
Someone called “Hope” in this server told me the beta got updated this morning is this real?
So that could be the origin of my problem
I can't open pubg what is problem anyone tell me
@potent torrent:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@bronze scroll yes there was a server upgradation for beta, today morning.
@shrewd tide advertising is not allowed in this server
I can't open pubg what is problem anyone tell me
@fickle trout Reboot the device if it don't work then have a backup of game files then uninstall the game then again install
Not very easy
@night cloak not advertising rather asking for support
@night cloak okay so the link must have changed maybe? So it would not be the older version?
This is problem
@bronze scroll the link is same
Tell me solution
Well if that’s it, it’s still not working cause I tried this afternoon and my problem stays the same
Like my loading resource gets an error after loading 12/13
@fickle trout reinstall the game
Here is not another solution??
@fickle trout your data has been cleared so reinstall the game
@bronze scroll try reinstalling the game
I did it like 5 time in total
Like twice today
Is there anything that says what does error code 1 means?
Error code 1 means cache problem.
@bronze scroll are u using iOS?
@south moth the jitter and the ping is too high, that is why you're not getting any matches.
What is an acceptable value for jitter?
hello
Hello, @copper oar. What's your issue?
So how can I change the password to log into the game via email cause the guy is still logging into my account
@copper oar:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@pulsar adder you can contact the In-game customer service for that, there's no option to change the password atm.
You can contact the customer service via the game settings, @pulsar adder. Refer to subpoint 5.3 in #faq for further instructions.
That's help nothing, just like earlier
I wanna know how this guy changed my password when apparently that's not possible
If you fill in a wrong password it asks if you forgot it and you can try changing from there
You might wanna delete it cuz it has ur email address
There is usually a small "forgot password" button right next to it. But it isnt on your screen.
Have you tried the "login via verification code" method yet?
Yes, I was hoping the email would have something to reset password and it doesnt
I blocked out numbers that are useless because I can
I just wanna have my account back
I can still read all three of them 😒
Were all these requests from you?
@sharp onyx hi can u help explain something to me?
Password cant be changed without an email confirmation. So it might be that you are putting in a wrong password.
And the change is not possible because you probably tried changing it too often
@maiden spruce yes, please do ask
I have my facebook, google play, and email connected. I can say what every single previous name was. I can name almost everything about the account. I can prove its mine
@sharp onyx its probably because the guy who took the account changed the password when he was in my email idk
how did they even getaccess
@pulsar adder you can try contacting customer service for that
I tried
how does regional ranking work? I have more than the top 50 in solo win but it still says unranked
@stable torrent I let them use my email
Seriously wtf how could you
I had trust
sad
I can still log into the account, it's just someone else can as well and they're trying to make it theirs, pretty useless attempts but enough its annoying
sorry wrong chat
@pulsar adder securing your account is your own responsibility. We cant do anything about that
Please be more careful next time
They need to add a way to change the log in password, makes no sense that I have no option
You can contact the customer service via the game settings, @pulsar adder. Refer to subpoint 5.3 in #faq for further instructions.
Literally anywhere else they'd let you change the log in
@maiden spruce, you have to reach conqueror, first of all. Then only you will be ranked.
no amount of security can protect stupidity @pulsar adder

@pulsar adder, tell this in #old. There you can give feed backs.
@night cloak what after 10 years?
@pulsar adder, we dont know. Just tell there, they will look into this soon.
@night cloak ah sorry I was asking about region ranking
Ok I enter a different password just as wrong as before and I'm given the thing @sharp onyx
When can we expect new premium crates?
@maiden spruce, try restarting the game. It must be a glitch.
@pulsar adder So, now you can change it? Nice. Please be careful next time onwards
It will be available on 21st, @digital lantern.
@maiden spruce, try repairing the game in-game.
Why did it wait until another completely wrong password to do it but the other ones 50 times each mean nothing
@maiden spruce try waiting for the in game day to end. The flairs are awarded the next day after reaching leaderboard
@north mountain:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I want report cheater
Hello, @still jolt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
I want to report hacker
@night cloak Read @storm flume's message
@spring zephyr bro i cant send message
Because its locked
Hacker have changed his name
@stable torrent @night cloak Read the last + pinned messages in the channel.
Now i dont know what's the character id
@night cloak It's fine if you have reported them in-game.
@night cloak They will get banned.
Sir I have tried to contact pubg mobile through customer service Twitter and Instagram but nowhere I got reply.
Sir someone has linked his email id withmy pubg account and has access to my account. I have sent all social media account through which I use to login and all the purchase history to sutomer service. Please help to unlink that email id which is linked to my pubg account.
Pubg id-525753654
ign-ìOPTI
You can contact the customer service via the game settings, @thorny blade. Refer to subpoint 5.3 in #faq for further instructions.
Since I'm already here how do I link my phone?
My emotes sound won't work anymore what's happend?
@pulsar adder If you have already linked your e-mail, then you can't.
@quiet sleet Try doing a routine repair.
@spring zephyr pls help
Please refer to subpoint 2.5 in #faq for further information, @subtle cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@thorny blade Contact in-game customer service.
I'm talking to someone I had testing it out, I believe it logs you out if someone tries to log in
@spring zephyr I have contacted but it has been 3 days no reply from them
I have even send all the purchase history
My pubgm email account got hacker by hacker. I want to remove this email.
@thorny blade Wait for there reply.
Hello, is there anyone using iphone xs max playing pubg m? Have you got fps drop on late game? Or its just me
Ok
Please refer to subpoint 2.5 in #faq for further information, @subtle cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I am not enter in match only if i play with wifi but my wifi is working properly please help me @spring zephyr
@night cloak Can you send a screenshot of the ban message please.
@whole nacelle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@spring zephyr bro plss help me i not able play pubg
@night cloak Uninstall the third party applications from your device, like GFX tools.
@balmy jackal Try changing your network and see if it gets fixed.
Hi, my Facebook account has been hacked and I lost access to my PUBG account. How I can login to to my PUBG account?
Please refer to subpoint 2.8 in #faq for further information, @raw cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@dry fable Repair your game, and if it still doesn't work then reinstall your game.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@spring zephyr bro I try this method.and repeat this problem bro
Not getting other link options in my account
@viral karma Repair you game.
Already tried
@viral karma Are you using android or IOS?
Android
@viral karma Have you logged into IOS?
Did you linked your game centre account with your account?
when will bonus challenge start
Please lwant help
when will bonus challenge start
@rotund marlin its Not related to support
Please lwant help
@cursive delta whats ur problem
Some one take ny account and he put his email
@cursive delta U have to contact Google for this
😩
Pubg devs cant do anything
Please refer to subpoint #2.8 in #faq for further information, @cursive delta. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
They tell my to come here
@night cloak yes
Then u should go for lost my account in pubg
Put he also access
follow this in game Customer Service @cursive delta : https://i.imgur.com/RdHVpDX.png
@night cloak in pubg
yes
Good morning
We are unable to provide assistance if you do not ask a question or state a problem, @versed scarab. Remember to read through #faq before asking questions in the support channels.
Can you fix the mask problem it’s too big so it’s out from helmet
Ok thx
Can anyone send me the link for pubg support!
@lusty reef Link?
I have linked my account twice facebook and twitter but I want to remove facebook because I lost it!
@lusty reef You can't at this moment.
But the account is linked with facebook and twitter I only have access with my email and twitter!
@lusty reef buying or trading accounts are against the ToS, we can't help you.
I know but Iam trying to get help if I can disable facebook from pubg!
we cant help you
👍
Hey guys can any one help me to get free uc
@night cloak
I have a character Andy but her voices are not working. Please note that I am adding it
@desert marten Report it in the #old channel with detailed info. Preferably with a video.
@steel forge If you are in the Indian region, then you can play bonus challenge.
And keep an eye on the #events channel.
Tournaments happen there with rewards.
I lost my account by unlinking what I should do
You can contact the customer service via the game settings, @lyric minnow. Refer to subpoint 5.3 in #faq for further instructions.
@night cloak no one respond
that channel is meant to report bugs
Ok
and to give feedbacks
please do
In-game User ID and Region
581102134 Turkey 『AWM』Zagamer @night cloak
@dry fable facing this issue since 28th may, they are wotking on it.
is there a way to find out where did you spent the uc?
my uc are missing and i didn't spend it
@night cloak From where did you bought the UC?
@night cloak Does it says that your UC got deducted in your in-game mail?
naah. i bought last time and i knew the exact amount and now when i woke up i'm missing some uc
night*
@night cloak You can't see that.
Contact in-game customer service
thanks
Is there any moderator here?
Is there any moderator here please help me
We are unable to provide assistance if you do not ask a question or state a problem, @void granite. Remember to read through #faq before asking questions in the support channels.
I’ve dealt with 3 hackers already today. This is ridiculous. I got 2 of their IDs. What do I need to do to make sure they’re banned. I’m tired of being crown V and dealing with hackers.
Hello, @dense token!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
We are unable to provide assistance if you do not ask a question or state a problem, @obtuse moat. Remember to read through #faq before asking questions in the support channels.
Hello there,
From 16th june, 2020, 9:30 P.M. IST I'm unable to log into India bonus challanges.
The bonus challange screen isn't displaying any map and i still have seven bonus vochers left. Please help!
Is the bonus event gone?
Thanks!!
I want to report a guy that needs to be banned immediately but I cannot record my screen as I only have a 2gb ram phone
Check your In-game region and flag. @cosmic matrix
I have screenshot evidence
Hello, @ripe anchor!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Hello..Sometimes there is a malfunction in the company's servers and the match is terminated collectively from the beginning of entry .. Why are you deducted points as the problem is not the players but rather from the company
Report him via in-game
I have but Devs never look at them
I have screenshot and that's allowed
I need rename cards
@ripe anchor use the above link
Someone guve me please
@tacit sky you can buy that from shops
@night cloak I'm in the right region though i've Switzerland's flag as my in-game flag. But my friends who have selected both Asia server and Indian flag are facing the same problem.
@night cloak Thanks!
Let me try that.
How to unlink my google play games id in pubg mobile i have linked Facebook and Google
guys how i can know my id in discord ??
@night cloak Unlinking is not possible right now.
guys how i can know my id in discord ??
@worldly arch
This channel is for support matters related to pubgm. Please use #discord for discord support.
@autumn ivy when this feature will be back?
@night cloak They haven't old the exact date so idk.
Not banned still playing
PUBG support where are you? We need help here. When we are buying UC where are good, when we need help we are bad? Is this how it’s works? I’m reporting that my account was hacked and absolutely nobody trying to help me. What the hell is this?
You can contact the customer service via the game settings, @raw cipher. Refer to subpoint 5.3 in #faq for further instructions.
Please refer to subpoint #2.8 in #faq for further information, @raw cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
HLO
When will the bonus challenge redeem section refesh?
We are unable to provide assistance if you do not ask a question or state a problem, @dim prairie. Remember to read through #faq before asking questions in the support channels.
@dim prairie Hello! Do you require assistance?
@night cloak every week
@night cloak Thanks pal. Got the problem sorted. 👍
Hi, my account has been without reason please help me
@dim prairie Your account has been what?
Hey! I need help with purchasing issues. I'd like to take this in DMs with a staff as I prefer keeping privacy. It's urgent, please let me know asap.
mic isnt working
@lucid dove you can check out the pinned messages in #news and fill the form up if you're having microphone problems
@flat bobcat avoid spreading false informations
@dim prairie is your account banned
@exotic bluff can you explain your issue briefly here.
I can't as I said, it's personal.
i wanna refund but idk how in midasbuy
My account in the game PUPG I play it Season 4 and it was shipped a large amount Please help me I am not a cheater You can poll my statistics in the game
Here is the ID (5270321811)
@Rock47#3852 which part is false?
@clear grotto if your issue is regarding midasbuy , you can take information through this mail : help@midasbuy.com
I can’t login to my PUBG, how I’m supposed to contact in the game? If I can’t login?
Hello! The administration of Pubg Mobile.
Thanks for the entertainment and the excitement you have brought us. I am an old player of your game. I have been playing this game since season two.And, I am playing with honor. I am following all of your rules.
Sadly, I was banned due to illegal operation and I dont really know what it means. I am using Phoenix OS because I have a very old and simple device and not a modern one.
I didn't violate or break any of your rules. Please, try to stop banning me from playing this amazing game or at least minimize the banning time.
My Id in the game is (573487139).
My nick name in the game is ( įWolf).
Hackers have been super active for months. Many are Conquerer. When players ask what is being done, we get told to report in game or here on discord. Reporting in game unfortunately does nothing. The channel here is mainly closed. As players, we are told nothing about how this may change.
We get told to be patient. The company is good at creating new things to spend money on, but hasn’t communicated about hackers for literally months. And the other day I got muted for complaining about it.
@flat bobcat they are working on it,chill.They have more works to do too,you gotta understand
It’s unethical. And staff should deal with this issue, it’s unfair to leave it to you as volunteers.
@flat bobcat pubg always take Reports of hackers very seriously so you should keep patience after on your every report because they will investigate once they got your Report and re message you through in game message if they find suspicious to that player
Guys, not one player I report is investigated. Not 1. And they are all 100% hackers.
So, please, let’s be real here.
Does anyone seriously not think hackers are everywhere above diamond level?
I would like this problem sorted 😂
Is that not support?
go to dms and talk,not here
And who should I DM with?
@crisp turret i did but how long will it take
Where will staff see it except here?
Hello, @flat bobcat!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@stiff sierra:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Help me !!! my pubg Mobile account hacked someone Twitter account & i have fb and gmail login method but someone using my Twitter account
I need to unlink Twitter login method
😂😂😂 this place is being run in the same way Iraq ran their propaganda when they were being invaded by the US. Complete denial of the obvious truth. It’s insulting.
@mortal berry same here, you will never get help from PUBG support service
@flat bobcat can u read the pinned messages of this channel?And relax?
@dim prairie:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@elfin laurel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Help me !!! my pubg Mobile account hacked someone Twitter account & i have fb and gmail login method but someone using my Twitter account please unlink my Twitter account please check this issue
Please refer to subpoint #2.5 in #faq for further information, @mortal berry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@crisp turret use #chat or DMs for that purpose.
#questions help please
We are unable to provide assistance if you do not ask a question or state a problem, @raw cipher. Remember to read through #faq before asking questions in the support channels.
when will bonus challenge start
I already ask questions, create a ticket, my PUBG account was hacked
I can’t login to my PUBG account
Hallo
@untold flame:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
My account got like hacked idk and the flag got changed. I changed my password and put 2 factor autentication already but i need 2 months to rechange my flag. Am i able to get a flag change card? or what do i do now. And my uc also got spent.
When will next update come in pubg
No date
where are the mods
Hello My Facebook account linked to my game has been hacked and I have proof of payment in the account. Please link my game to another Facebook account, please.
Recover your Facebook contact the customer support of fb
I talked to them but they didn't get it back to me, Facebook account is very difficult to recover I paid a lot of money in my game and have proof
Do you have any other linked social media
Linked to my game?
No, I was the only link to my game on Facebook
Unfortunately we can't help you if you don't have a login method, try contacting the in-game customer service as well as Facebook. @night cloak
My frnd unlink his accnt a month agoo his accnt is loast how can he recover hi accnt any help???
You can contact the customer service via the game settings, @eternal hare. Refer to subpoint 5.3 in #faq for further instructions.
Is there a way to get a flag change card
i got hacked and i dont know how
who should i contact
@tulip cosmos:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Just wait
Hi there earlier today i killed a hacker using speed hacks (he was going 2x -3x speed) but i dont have any evidence of him hacking is there any actions i can take next time like screenshoting his name or something else if i encounter a hacker
I have made custom room yesterday but there is a glitch That someone joins it doesn't show to me but when I restart pubg it's showing
@flat bobcat Actually, what you say is 100%
Can i play Korean version and mix with global version players?
Can i buy from this midasbuy website
Hey! reply
When new update for erangle map come ?
Bad support service got no help!
Are there any apps that help you know what fps are you playing on
@upper kiln yes
But if you're in Korean version you can't join clan of global players
@pseudo night no specific date for that
Are there any apps that help you know what fps are you playing on
I don't think so unless there is a default game which supports that @night cloak
@wooden mulch yes https://www.pubgmobile.com/pay
Theres yt uber using it
who pinged me is it solved?
;-; not me
What was the issue @fluid ore
@raw cipher can't help you if you don't say the issue
You can see your fps if you have built in game booster like Xiaomi
My flag and description got changed for no reason i think i got hacked and i changed password and enabled 2 factor and changed description but my flag is changed and my uc was used. i need wait 60 days for flag to renew but i want to change it now
Wasnt me 0_0 i didnt ping
@fluid ore you need to wait for 60days.
Is zendex even in this server tho
Im his big fan ;-;
Pubg do not give out flag cards? I didnt change it iam worried
how do i know my account is safe or not
Ok -_- bye
Once you have changed the password and Enabled the 2FA then your account is safe.@fluid ore
how to play pubg mobile on pc how to download dm me if anyone knows plz help
@night cloak next time will be a mute. If you keep chatting in here
There might be a app to see ur fps @night cloak
You can now access #emulator-chat and #emulator-support, @pale ether. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
Im asking a question
@night cloak ok thanks
@night cloak there is
@night cloak I already wrote here 3-4 times, that my PUBG account was hacked, I can’t login to my PUBG account. What and how I can login to my account?
is gameloop and third party emulator lobby is different ?
Can I share this server any link plz
I lost my pubg account by unlinking
@fallow jay yes
can anyone help me out i want to recover my lost account of pubg mobile.
Please refer to subpoint #2.8 in #faq for further information, @raw cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
You can contact the customer service via the game settings, @lean wolf. Refer to subpoint 5.3 in #faq for further instructions.
Permanent Invite Link:
:white_small_square: https://discord.gg/pubgm
i already reported in game a month ago they told me that they will recover my account but now 1 month passed and i didnt got my account back
i want the link of website which pubg gave in discord of google docs which helped peoples to get their account back
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @cunning tusk. Remember to read through #faq before asking questions in the support channels.
If you have provided the right informations then you'll be getting your account back. Wait patiently while they're fixing this. @lean wolf
Due to the pandemic and all it will take longer than the usual
@night cloak any one open my pubg account and linked to email and he is opening my account plz help me
Do i get banned for using game booster?
But in pandemic my friend got his id back within a week
Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Is there any other account linked with it@cunning tusk
Ye
Its not gfx its just game booster to show my fps
Yes fb and tweeter
will pubg fix there lobby in future ? i mean third party emulator lobby and gameloop lobby
I don't no but any one is opening my account brother,and he linked my pubg account to email id
Please refer to subpoint #2.8 in #faq for further information, @cunning tusk. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@night cloak I want to talk in vc plz reply
An increase in cheating activities have recently been discovered among unauthorized emulators. As such, GameLoop players are now paired only with other GameLoop players, while non-GameLoop-players are paired only with other non-GameLoop-players.@fallow jay
and i met lots of cheater and hacker . because i am playing in phoenix os
I can't @cunning tusk . Follow the bot message
@fallow jay then pley in gameloop
Only gameloop is recommended@fallow jay
gameloop is so lagging. i am not play perfectly.
@night cloak plz help me
now what to do
even u spend million dollar, u need to contact customer service in game..@raw cipher
@night cloak how I can contact with PUBG customer service?
"in game"
I can’t login to PUBG, guys please understand it!
so pubg will fix it their lobby in future like new update ?
In menu
you can contact them in login page
There I did but no respond!
if u talking about emulator, then maybe not.. only Gameloop is recommended @fallow jay
You can contact the customer service via the game settings, @raw cipher. Refer to subpoint 5.3 in #faq for further instructions.
i leave the game ratherthan playing in gameloop !!!
good
thank you so much for helping!!!

I Lost My UC And In Game Support Is Too Slow To Have An Ans. Is Any One Here To Give My Answers?..
@sinful latch contact to tecent support if it loss by technical issues
Do You Mean By In Game Support?..
@sinful latch Yes
They Are Giving Reply In 12-14 Hrs... And Not Providing Full Details
They are Toooooo Slow.
Ok
What they are providing please give here screenshot
@hushed marten yeah unlink is unavailable because it's disabled for now.
@crisp garden When will it work bro i have loss my account😭 😭 😭
No specific date
@crisp garden bro they are replying me
What did they say
Follow the steps
I Can't 'Coz There Was Just One Option After Their Reply...That Was Give A Stars And End Conversation...When I Done It My Chat Is All Cleared Up...
@sinful latch bro try again and come with screenshot then can. We are able to help you
@crisp garden no bro they are not sure
Follow the screenshot
How to contact with live support service?
@sinful latch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@polar marsh how to recover unlinked account please help
I need help now
@crisp garden I have done that also but there is a not reply
Wait for reply
This player ID :533866947 /we was in the house an kiled a squad then he kiled us with head shot in house
Hacker?
Yes
Got this email from customer service
Report here http://cheater-report.pubgm.cc
They are saying to go login withyour Google account I have a login with Google account but then also not accessing to my that old account
They can’t help because they’re only for Korean Service
@hushed marten all the instructions are given in the screenshot. Please read carefully
It’s possible that to chat with live support service?
Waiting for African server any support on that 😭
@crisp garden yes I know they are saying to login with your Google account then we can access to your old account but in that my Google account also has unlink with that old account and I have report with that account but 14 15 days has left but there is no reply from them and what to do bro
I can't see any one's profile picture in PUBG
There's a pandemic going on right now so it takes time for them to reply
Can anyone answer my question?
@crisp garden you are saying to me bro there as a padam going on right so it takes time this is for me
Yes
Can u please help me out
@lavish sky restart game
I done
Hi can anyone help me recover my account
@crisp garden bro why I am mad do you know because I have lost my Royal pass season 6 to season 12 that's why I am in very serious bro what to say I have spend very much money in that account you can understand you also you also a pubg player
It's not showing from last 7 days from wen i started this game
@raw cipher Live support for?
@lavish sky send screenshot
Wait
@maiden walrus Explain the issue you're facing.
I can’t login to my PUBG account! Lost my PUBG account
@raw cipher how much days left you have lost your account
@maiden walrus:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@raw cipher Please contact customer service for issues regarding your account. We cannot help you on discord.
My PUBG account was linked to Facebook account and my Facebook account was hacked yesterday, since that I can’t login to Facebook and PUBG too
Refer to faq 5.3 for more info.
See I can't
what is going on everybody account is hacking at two ya three days my friend account also gets hack he told me that I can access my pubg real account
@autumn ivy I did contact but they said they can’t help, because they’re for Korean server
Maybe it's their picture 
@raw cipher Contact global support
@raw cipher bro can you access in your hack account if you are getting access in your account then report to customer service
How Can I do it?
Your account is global right?
@autumn ivy yes
@autumn ivy bro can you help me also in accessing my that unlink account I am I am very helpless bro please help me
Okay, Go to settings > next to Log Out You will see the Customer Service option click on it and it should redirect you.
@hushed marten Sure. Explain the issue you're facing.
@hushed marten no, I don’t have access not to Facebook not to PUBG
Can u please help me out?
@lavish sky We cannot help you if you don't explain the issue you're facing.
@autumn ivy bro I can’t even log in,
@autumn ivy bro when update as come you know that a link featuree is given that new option I have touched it and I have lost my two only two linked social media account and I cannot access with my that a linked account so what to do bro I am reporting to customer service but they are not helping me and they are not replying me I have on uninstall pubg and install pubg then also then then also there are not responsive bro very helpless bro please help me.
From starting day of game
@raw cipher Try and look for a option on the main screen there is one I think.
Bruh just wait for them to reply
Hi. I bought uc but didn't get it. I write to the support in-game, I don't get a proper answer. uc no. money was deducted! What else can I do?
@hushed marten Okay, It takes a bit for a reply from customer service since they have alot of requests daily. Please make sure you add as many details as possible on your message that you have sent. And answer all the questions correctly. Otherwise they may not reply.
@crisp garden bro they will not reply I know because how many days left one month left I have lost my account
@crude escarp Who did you pay?
@autumn ivy in-game google play
Bru can u please help me out or I should go
It's loading
@autumn ivy yes bro I have given all right answer even before giving that report I have See on YouTube also how to reply the to customer service and what to say the right answer even I have watch the video before reporting that's why I am hundred percent sure that I have I have to give them right answer
@hushed marten Maybe those videos are clickbait?
Don't do what a YouTube videos tells you to do. Most of them are fake and useless, Please read. #faq 5.3
@autumn ivy no bro that video has launched by pubg mobile and I have that link given to pubg mobile notice that's why it's can wrong
lol tencent cs is super slow
You can always send them another message if they didn't reply.
@night cloak Please use a discussion channel.
i got a 10 year ban on my 59 costume account I played on for 2+ years
and i didn't hack or use any cheats or do ANYTHING bad
@night cloak great congratulation bro and go to customer service now not waste time here we are we are discussing very seriously important. So go go go
@hushed marten We cannot help you on discord. Only customer service can help you restore your account.
@lavish sky:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@autumn ivy ok bro thanks but I think that my account has I had lost my account leave it yaar I will I will leave pubg
Bru can u please help me out or I should go
@lavish sky
I'm sorry but I don't wanna give you false information. Please wait a mod will be with you shortly.
@hushed marten Bro don't lose hope, You can get your account back just try.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@autumn ivy yes bro i will 😔😔
Good Luck, Hope I helped.
Okay sorry
Np!
@autumn ivy bro I can’t connect to Global support service
@raw cipher Wdym?
You said to connect Global Support service to resolve my problem
Yes.
So I can’t connect with them
Specify.
There only questions and answer please select that select this
Answer those questions
Look bro, my Facebook account has been hacked right?, my PUBG account was linked to Facebook. The hacker post something bad and Facebook disabled my Facebook account, now I can’t login to Facebook, Instagram and PUBG ,
@raw cipher So, you lost your PUBGM account right?
@spring zephyr yes
Please refer to subpoint 2.8 in #faq for further information, @raw cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@raw cipher If your Facebook account was disabled then contact their support.
And now the hacker sending to my friends some links
Avoid repeating the issue in here. It is your responsibility to protect your account. We Discord staff's can't help you with the issue. Contact Facebook. @raw cipher
Ok!
Good luck
@hushed marten English please.
And what's the issue?
Yes.
What is your issue, @hushed marten?
You have to give them the information they asked.
Answer to those questions correctly.
@glossy sable bro unlinked account by mistake
I see.
Like your user id - which account unlinked etc
@autumn ivy in how ways right answer pleased give examples plzzzzz
@hushed marten Right answer means answering every question truthfully and we'll right. Like if they asked you to give them your user id, You give them your user id
Just put the numbers and the answers, @hushed marten.
Like:
#1: Answer goes here
@glossy sable yes bro
Like that.
Is there anything unclear?
Mean like this
- Facebook, GamePlay
Okay thanks 😊 I'm going 🔥🔥
@hushed marten Good Luck!!
Play Games*

Star is important this one**
Can we get an option to buy MATERIALS directly through UC without spending tons of money for it?
Not sure to understand.
Star is important this one**
@hushed marten
No