questions

[crimson viper]

My rank appears even if I'm not in the top 100
@night cloak

Look

[night cloak]

@crimson viper, your rank isnt shown here. Its your Tier Rating.

[harsh drift]

This still keeps coming out when im playing please help. I tried using dns changer and setting my time to automatic..

[night cloak]

Hope your doubt is clarified, @crimson viper.

@harsh drift, Have you used any GFX apps?

Cause I think its a ban.

[harsh drift]

No im on ios

[storm flume]

Please refer to this channel's pinned messages for further information, @harsh drift:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[severe gust]

About an hour ago, he is now ready to make a complaint against him

[storm flume]

Hello, @severe gust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[severe gust]

I don’t want to speak here without intention. I’m just explaining the reality of the game’s condition. It has become unbearable. Bye, sorry if I caused you inconvenience.

[desert marten]

Still playing

[night cloak]

@severe gust, Its ok bud. All Is Good 🙂

[crimson viper]

@night cloak The only thing is that the season points are not registered on the server

[night cloak]

@desert marten, wait for it, they will ban him.

[crimson viper]

did you understand me ؟

[night cloak]

@crimson viper, you mean, Tier Rating?

[crimson viper]

Rating points rating

[night cloak]

Well, @crimson viper, if you want to give feedback about this, you can tell this in #old. Then they will look into this.

[agile iris]

Is there a faster way to change the email in my pubg account ? Or delete it

[night cloak]

@agile iris, explain breifly.

[crimson viper]

Is there a webpage server for the Arabs?
@night cloak

[agile iris]

Someone hacked my account and linked his email into my account i want to delete his email or change it to mine

[night cloak]

@crimson viper There is a server for Arabs. Pubgm MENA.

If you want, you can join there.

[crimson viper]

Can you guide me?

[agile iris]

I texted the support team but the says it may take to 90 days

[night cloak]

@agile iris, Report this to the google officials.

[agile iris]

I need it faster

I don’t know his email

[night cloak]

yeah, cause they get a lot of reports.

@agile iris, sorry. We cant do anything about this.

@crimson viper Sure.

This game is downloading map and packs without even letting me know

[agile iris]

But who hacked my account is saying that if I didn’t pay to him he will banned my account by using hacks

[night cloak]

This game is downloading map and packs without even letting me know
@night cloak and i cant even turn it off

@night cloak, You can Stop the installation then.

Or Pause it.

No i tried

When i pause it automaticly starts next second

After entering the game you can pause it

Im in kr version

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

@agile iris, @night cloak will help you out.

so wheres kr support?

You can contact them via in-game @night cloak

I contacted 28 hours still no reply

We can't help you with that

YEA IK

@night cloak, Wait. because they get a lot of reports everyday. They have to process them all.

Yea

[signal mirage]

My account is hacked I have provided all proofs but I have received no msg from pubg
Pls help I am not able to play

[agile iris]

@night cloak do you mean my problem or his ?

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @signal mirage. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[agile iris]

I just need to unlink the email

[night cloak]

@agile iris, The Unlinking function is not available atm.

[signal mirage]

@storm flume already did all steps

[night cloak]

It will available soon.

[warm compass]

@pearl fjord @warm compass welcome no group, we are also facing this isshue from last 21 Days, still no any solution.
@floral moon Ohh :C

[agile iris]

Can you unlink it from your side

[night cloak]

@agile iris, sorry we cant do anything about it. Its the Developers decision.

@agile iris we Discord staff's can't do that. Contact in-game customer service

[agile iris]

Ok thank you so much I texted them

[night cloak]

@warm compass, dont chat here. If you have any problems related to PUBGM, state here. Or else, you can chat in #chat.

[vital cove]

Hi, Please HELP!

I've completed week 5 on time. And still I haven't got RP 200 which is on left hand side!

Please HELP!!

[night cloak]

@vital cove RP 200?

[vital cove]

Yess!! Left hand side

[night cloak]

you mean, tier points?

[vital cove]

Yes

[warm compass]

I could login into my account fine till evening yesterday but it won't let me login now always saying account has been logged in from a newer version please update to the latest version even though i have the latest version installed

[signal mirage]

@night cloak when will the unlinking option be available any exact time

[vital cove]

You get it it when you complete week mission on time I haven't got I finished on time

[storm flume]

We currently do not have a specific release date for the upcoming update, @signal mirage. Once we do, we will publish further information in #news.

[agile iris]

Is pubg lite website requires different account then pubg mobile ?

[night cloak]

@vital cove, well. You didnt have taken it in time. Or else try restarting the game.

[sand path]

@agile iris yes

[vital cove]

@night cloak I did before the time ran out

Did everything from restarting and all

[floral moon]

@warm compass your issue solved??

[night cloak]

@vital cove, Try Repairing. It must be a glitch.

[craggy blade]

@vital cove It's week 6 and you need to claim it manually and redeem it

[vital cove]

Okay doing repairing

[night cloak]

@vital cove, if that doesnt work, Sorry we cant do anything.

[vital cove]

@craggy blade I did that didn't work I keep clicking it doesn't worj

[night cloak]

now whats this

@night cloak, Try Restarting the game.

I tried

[willow beacon]

try repair

[night cloak]

i litteraly re installed yesterday

@night cloak, It should be a glitch then.

Wait for some time, and check again.

It will take alot of time to be fixed i guess

IM SURE it will take 1 weeK

We dont know about it, @night cloak.

Yea

It Depends on the problem.

[storm willow]

@night cloak is your device rooted or jailbroken?

[night cloak]

Leave it..

[storm willow]

[night cloak]

ಥ⌣ಥ

Sed

Dont worry, @night cloak. Everything will be ok. If you want to chat, chat in #chat, not here.

Aww Thats something a mom would say

Anyways thanks

Im not a girl, @night cloak.

[polar marsh]

@meager lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[median swallow]

i need an admin pls

[crisp garden]

Wats prablem

[night cloak]

@median swallow, state your issue.

[median swallow]

check general 2 a hacker is streaming

[night cloak]

@vital sluice

@median swallow, are you sure hes a hacker?

[median swallow]

yes 100%

go see his stream

[crisp garden]

Yep using esp

[night cloak]

oh

[elfin canopy]

@median swallow Okay. Thank you for reporting

[night cloak]

@median swallow, Thank you for helping us.

[vital cove]

How can I claim my refund please tell of RP? WHEN IT DOESN'T WORK

I tired reparing still didn't get my week 5 rp 200 I don't want this rp neee my refund

[craggy blade]

Who pinged?

[night cloak]

@craggy blade, You got ghost pinged.

[vital cove]

@night cloak

[night cloak]

@vital cove, try contacting Costumer Care in-game.

[vital cove]

Ok

[night cloak]

We cant do anything in this. Sorry.

@night cloak, chat here in #chat, not here.

i dint even say a word-

Flykiss
@night cloak

oh sorry-

You did.

[feral knoll]

@vital cove you know 6th week started today?

[sharp onyx]

@vital cove rewards once missed cant be claimed back. Try to finsih the weekly missions a bit early next time

[abstract nexus]

Why redeem page is not opened.......no net issue

[night cloak]

@abstract nexus, Restart the game.

[abstract nexus]

I try but not opening

[night cloak]

@abstract nexus, Then try repairing.

[abstract nexus]

@night cloak ok

[night cloak]

In-game.

[vital cove]

@feral knoll @sharp onyx I know it's week 6th, I'm talking about week 5 only, I tried claming it in 5th week only I completed it 3 days and I kept clicking it on the crate nothing helped...

[craggy blade]

@abstract nexus It's closed. Although you can access the bonus challenge redemption store directly from the bonus challenge page.

[abstract nexus]

Ok

[night cloak]

@mortal cargo No advertising in this server

[vital cove]

@feral knoll @sharp onyx Didn't work then!! That's why

[sharp onyx]

Please report the issue in #old

[cobalt nexus]

Why does sanhok give me lower frames than erangel?

[night cloak]

@cobalt nexus, It Depends on your device.

[dense stratus]

Is there any Developer available to talk to? I guess not Because They don't care for the players!
When will they Optimize pubgM for android!! its frustrating!!!!! Cant even play competitive Tournaments Well!

Why does only IOS work! Why give bunch of useless updates every time without even Fixing what u have!!

bunch of money Robbers..

[cobalt nexus]

Yea i agree my device is trash but still, sanhok is a small map, it should be better than erangel right?

[night cloak]

Try Repairing the game if you can, clear the cache in settings, @cobalt nexus. btw nice pfp.

[dense stratus]

@night cloak Repairing game doesnt do shiiet.

[night cloak]

@dense stratus, Again, its not their fault. Its the fault of your device.

[cobalt nexus]

I do clear cache everytime, but if i repair the downlaoded files ingame should be downlaoded againg right?

[dense stratus]

@night cloak Lol Seriously? one plus 6T aint good enough for a mobile game? Then Hell with this game

[night cloak]

Yes, @cobalt nexus. Feel free to repair.

[craggy blade]

@dense stratus No it's not good for competitive.

[night cloak]

@dense stratus Its not good.

In Gaming purpose.

[cobalt nexus]

I guess i'll try that

[dense stratus]

dont talk about something u dnt know ! If u work for tencent..i can punch your face anytime..

its a frickin Mobile game! which should be 100% working with smooth graphics..without any problems...

[cobalt nexus]

Yop, thanks man 🤗

[night cloak]

@dense stratus, thats none of our buissiness. PUBG not being smooth in your device isnt our fault.

[dense stratus]

Bye, Biassed people.

[night cloak]

We Try to help you.

[dense stratus]

@night cloak who r u even

[polar marsh]

@rugged saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense stratus]

ya help ..lol..u call this help?

[night cloak]

@dense stratus Chat in #chat, not here.

@night cloak @dense stratus move to #chat if you wanna make conversations

[dense stratus]

am i making conversation?? seriously? that's how this help works? Ya i guess as long as money comes..who cares about optimizing the game..full of bugs and glitches

[night cloak]

and there's no issue from the game and it is optimized. make sure you do have enough memory space and all

@night cloak move to #chat

[autumn ivy]

Hey, I have a simple question: How do I avoid dysync my ping is less then 100 most of the times but I die even when I'm in full cover.

[cobalt nexus]

You cant, ez

[night cloak]

@autumn ivy contact your ISP

[autumn ivy]

ISP =?

[low ibex]

My acc is hacked

Pls bann this acc now

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @low ibex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@autumn ivy Internet Service Provider

[autumn ivy]

@autumn ivy Internet Service Provider
@night cloak
Alrighty, Thx!

[low ibex]

Pls help me

Guys

[keen terrace]

Sir my gift option is not coming how will I gift someone Royale Pass please fix this

[night cloak]

is zombie mode ever gonna come back?

@keen terrace reinstall the game from play store/ app store

@night cloak we don't have information about that.

[keen terrace]

@night cloakok

But if it doesn't fix on reinstall then ?

[night cloak]

@keen terrace, Dont Worry, It will.

[keen terrace]

@night cloak OK

@night cloakthank u so much I was so worried for this problem

[storm flume]

Please refer to subpoint #3.20 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloakthank u so much I was so worried for this problem
@keen terrace ❤️

[abstract swan]

I got the chicken dinner in india bonus chhalenge but points still not added to my account@storm flume @keen terrace @night cloak

[sharp onyx]

Please contact in game customer support @abstract swan

[keen terrace]

Restart the game bro

[night cloak]

@floral moon can you stop spamming that daily in here,already told you they're working on it.

@night cloak, Can I DM?

regarding to

something.

[clever wharf]

some people making room for mission kill 16 enemies in room or roof top....

[quick gulch]

Why my jailbroken device keep kick me out for 10 minutes? I dont use any jailbreak bypass detection

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @quick gulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral moon]

@night cloakok but after our solution can pubg refund us our lost RP poits???

[night cloak]

you can contact the in-game customer service for that

[woven atlas]

some people making room for mission kill 16 enemies in room or roof top....
@clever wharf the mission is kill someone in a room or roof top. Not a custom room

[floral moon]

@night cloak what a joke

[fallen blade]

i sent massage for customers service on pubg .. 1 week than Bot closed the ticket?

Dear Warrior, Thank you for contacting us We apologize for the delay in our response because we deal with a large number of player inquiries, if you are still having trouble or need our support, please contact us again. We thank you for your continued support, and we always welcome you to contact us for your other inquiries. Stay safe and healthy. We wish you a happy day. Best Regards.

Come On motherf

[valid cosmos]

I just noticed that premium crate is no longer there in Pubg Mobile and I have been collecting a lot of coupon for that
What's wrong with Pubg?

@spring void @last birch

[spring void]

it will be back on 21st @valid cosmos

[valid cosmos]

Is it mentioned somewhere officially? @spring void

[keen terrace]

Thank You so much ❤️❤️💕

[spring void]

@keen terrace feedback in #old

@valid cosmos it is official info

[keen terrace]

@spring voidbro this is not bug

[night cloak]

Hello, can PUBG have another match making server for iPad players? Cuz this is not fair. People on iPad have very good control and reflexes and they also can use a lot more fingers

Please solve this

Hello, can PUBG have another match making server for iPad players? Cuz this is not fair. People on iPad have very good control and reflexes and they also can use a lot more fingers
@night cloak true

[spring void]

yes, i know you can provide the feedback in that @keen terrace

[marble tangle]

Meh
My friends = platinum 1
Me = kalm
Few minutes later
back to my pubg
My friend = DIAMOND 5
me = ULTRA PANIK

[polar marsh]

@marble tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@novel quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vestal willow]

How am I not able to see regional champion and y is it saying different region

[forest kayak]

I need help I still haven't got my account, I lost it at this UNLINK

[cedar plume]

I have a problem on my UC I can’t buy anything in the game and I got this message, I send an email from one week and no one answer me

[marble tangle]

I need help
My friend is hacking
REEEEEEEE

[keen terrace]

Please help my game lags so much the gameplay is never smooth please fix this also when bot comes it starts so much lag and kill that bot by so hard and sometimes teammate steal bot from me even the bot is in front of me please free this game of lag

[night cloak]

I need help
My friend is hacking
REEEEEEEE
@marble tangle if u have a video evidence then u can report him in #cheater-reports and please do mention his ID and other necessary informations

[tired fractal]

i still don’t see season 12 on my ‘profile’ @spring zephyr
id : 538505970

[pseudo night]

What is new in last update in PUBG

[ebon smelt]

I had list my pubg account too after the new update

I have provided all the infor mation required to pubg mobile, from 7th may till date I haven’t got back my account. Is there anything u can do please help me out @vagrant onyx

[sage heath]

I just played a match where I couldn’t use my fist to hit any one.

[storm flume]

You can contact the customer service via the game settings, @ebon smelt. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@tired fractal it will be available in the next update

[ebon smelt]

I have provided all the information

Still haven’t got back my account

[night cloak]

Bug fixes and improvements@pseudo night

[thorny blade]

@polar marsh My pubg id -525753654
I use to login via Twitter and Facebook . Someone else have linked my pubg id with his email and has acesss to my id. I want to unlink the email

[storm flume]

You can contact the customer service via the game settings, @thorny blade. Refer to subpoint 5.3 in #faq for further instructions.

[thorny blade]

I have contacted customer service but they didn't replyed.

[stray forge]

When is erangel 2.0 coming on global version

[night cloak]

Wait for them to respond@thorny blade

[storm flume]

We currently do not have a specific release date for the upcoming update, @stray forge. Once we do, we will publish further information in #news.

[deft blaze]

I want to contact support or the customer team

[night cloak]

@ebon smelt please be patient while they're fixing the issue

[ebon smelt]

They reply everytime by saying thank you soldier, but i don’t get back my account no matter how many times i send a message to customer service

[storm flume]

You can contact the customer service via the game settings, @deft blaze. Refer to subpoint 5.3 in #faq for further instructions.

[stray forge]

Bt can u tell us will it be available in 0.19 update or 0.20?

[night cloak]

Don't have any information about that@stray forge

[devout geode]

Definitely not in 0.19.0, @stray forge.

[stray forge]

Ok

[ebon smelt]

It has been 2 months, i have got the reply for customer service more than 12 times @night cloak

[night cloak]

It says match ended but the match was still on

5 guys left

"Strangely" a couple second before this the player screen stopped moving

[celest cove]

@night cloak

[night cloak]

How to use puppet master set emote

Puppetmaster set emote

@night cloak try minimising the game and restart it again next time, it should work :-)

@haughty wing for conversations use a discussion channel

[haughty wing]

I was helping with Antivirus

[night cloak]

You're in the wrong server

[formal anchor]

I am facing a issue where my teammates hear themselves echo when I turn my mic on 😕
And this happens only while playing pubgm can anyone help me with this?

[haughty wing]

Do you play PUBG right next to a teammate?

[night cloak]

@formal anchor restarting the game will fix the issue for now

[formal anchor]

@night cloak it doesn't get fixed :(

And restarting the game causes mic glitch

[night cloak]

Try doing a routine repair

[latent wasp]

0 Damage and 1 Kill

[kind drift]

I am facing a issue where my teammates hear themselves echo when I turn my mic on 😕
And this happens only while playing pubgm can anyone help me with this?
@formal anchor mostly it is the earphones/headphones problem, which earphones are you using?

[velvet helm]

Peace be upon you, I lost my account in the update, how can I recover it

Peace be upon you, I lost my account in the update, how can I recover it

[kind drift]

@latent wasp sometimes one of the guy might survive with 0hp, probably due to ping issues, you might have killed him.

[dark horizon]

@sand path how can i report a hacker??

[storm flume]

Hello, @dark horizon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[round mist]

Can we transfer global pubg account process to kr version

[graceful sierra]

@night cloak @night cloak

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @graceful sierra. Remember to read through #faq before asking questions in the support channels.

[dark horizon]

@sand path can i have the rights for the #cheater-reports channel?

[night cloak]

@round mist no you can't

You need to have level 10 in the server@dark horizon

[regal viper]

@night cloak Pmco Start date ????

[velvet helm]

I lost my account, how can I get it back, and I can't log in to my account. Can I help PoppyMobile?

I lost my account, how can I get it back, and I can't log in to my account. Can I help PoppyMobile?

[storm flume]

You can contact the customer service via the game settings, @velvet helm. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

@regal viper for more information. Join the indian server.

[velvet helm]

I have come into contact with the cause, but have not answered it

[night cloak]

@night cloak i can't restart the game. If i do it i exit from the spectating mode anyway :)

[iron prairie]

Fix the loading screen glitch. I am always getting it in every match and it's affecting my performance

my wifi is perfectly fine, not disconnecting at all at about 30mbps

If you want to leave the loading screen at least allow us to move while supposedly "loading"

[autumn ivy]

@iron prairie Please report it in #old

Also report the issue in-game.

[gloomy vortex]

My guest account just vanished and when i try to login the game the game took my to create a new guest account i masseged the support and now its two days and my account didn’t return to me and I gave them the gmail masseges for the account and the UC buy

Can some one helps me

[autumn ivy]

@gloomy vortex If you want to recover your lost guest account contact customer service, They will take your request for processing. The process will take some days depending on how many requests they already have.

[pale ether]

when is pmco does anyone no

[gloomy vortex]

When i did know that they answy

[autumn ivy]

Also add as many details as you can.

Refer to #faq 5.4.

[gloomy vortex]

I add

@autumn ivy thk

[autumn ivy]

You're Welcome, @gloomy vortex

[forest stump]

any one here explaine to me....is the lspeed legal or not....and the Phoenix emulator......

[crisp garden]

Gameloop only recommended

[polar marsh]

@forest stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@forest stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

Yes 10 years

[night cloak]

#questions please help to recover my account

[autumn ivy]

@night cloak Please explain the issue you're facing so we can help you.

[night cloak]

My account has been hacked

[copper beacon]

i have purchased uc and bychancely sent to wrong character id

can i get it back to my id

[night cloak]

It's linked with my twitter account

Please help

how to contact an admin here about a problem in game ? (it’s not something about me, but more global)

[autumn ivy]

@night cloak Alright, If you have lost access to your account please contact customer service but make sure to add as many details as possible otherwise it will be harder to help you get your account back. If you have any other questions feel free to ask!

[night cloak]

Customer service number??

[autumn ivy]

@night cloak Problem like bug or glitch

[haughty cypress]

i have a question

[night cloak]

Do u play pubg

??

[autumn ivy]

@night cloak Go to settings then you will see the "customer service" next to log out option click on that and that should be it.

[night cloak]

I can recover it??

[autumn ivy]

Yes with enough details.

[night cloak]

Thank u bhaia

[autumn ivy]

Thank u bhaia
@night cloak
You're Welcome, If you have any other questions don't hesitate to ask! Hope I helped.

[latent wasp]

@autumn ivy
I just got 1 kill with no damage

[autumn ivy]

😂😂😂

English only please

Tbh I have no idea how that's even possible. If you wanna talk about it then tag me in #chat or #pubg-mobile .

[haughty cypress]

latin?

[sand path]

How may I help you owo @haughty cypress

[elfin canopy]

English,@latent wasp.

[sand path]

@latent wasp it can happen. Yes

[latent wasp]

@sand path
How ?

[sand path]

The enemy might be boosted and just barely surviving @latent wasp

[latent wasp]

@sand path
What ?

You know what you are saying right ?

If i hadn't touched him how can i get his kill lmao

[sand path]

His HP was less than 1

[latent wasp]

He was a bot tbh

[sand path]

Feel free to post it in #old. we're aware about the mvp glitch. It may be related to that.

[latent wasp]

And me and my mates were shooting him
I got the kill somehow

@sand path
Yes i did
Thanks for the support

[loud garden]

New premium crates release date???

[night cloak]

June 21 @loud garden

[winter glade]

Hey guys for the crew verification I have linked Facebook game center and email to an account but it still says that only one social network account has been linked

[shut temple]

I am on ace but I am unable to verify my crew

[winter glade]

Same I dont know how im also on ace but can’t verify

[night cloak]

My account was 10 year banned for "violation of terms." It doesn't allow me to file a claim, and there has been zero response through the emailing system. Are there any other options to have the devs review? They left a very generic response on my Google play store review, about making sure to download the app from an official play store.... which Google play is. So im extremely angry and confused.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

No advertising,@turbid siren.

[tall raptor]

Pubg beta link ios anyone pls?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @tall raptor:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[tall raptor]

😡

[feral knoll]

@tall raptor #news

[frank glacier]

Help, I do not know how to play a lot of hacks. I do not know. I raise my assessment of cheaters. I want to connect ACE. What should I do?

[storm flume]

Hello, @frank glacier!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gloomy vortex]

@autumn ivy what is the average time to send the answer

[frank glacier]

I see players killing 60 killed in one gym. What do I do to raise Ranki?

[tall raptor]

What is your kd everyone

[feral knoll]

@frank glacier play smart.

[frank glacier]

@feral knoll How to play smart and have a magic hack. I run in a car that caught me with a head shot

هل تتكلم اللغه العرابيه

[storm flume]

Please do not use any other language aside from English in this channel, @frank glacier. Refer to #613267301243944960 for language channels.

[feral knoll]

@frank glacier you can join MENA server they will help you in arabic.

[night cloak]

I hav logged in pubgm for almost 30 days consicutively but my achievement reward it stck on 14 day pls resolve this ASAP

[feral knoll]

Link in #613267301243944960

[night cloak]

Now i need to wait more

[burnt swallow]

Hi. There is any mod can help me ?

[night cloak]

No u need wait for a long time until u get aged

[burnt swallow]

Same as Turkey discord 🤐

[versed sorrel]

I need to report one cheater

Where can i

[night cloak]

#cheater-reports

[versed sorrel]

Its locked

[feral knoll]

@night cloak did you tried logout login?

[night cloak]

Already

[feral knoll]

@burnt swallow state your issue so someone can help you.

[versed sorrel]

I am so disappointed i was playing bonus challange ...

Hacker killed me

[feral knoll]

@night cloak try routine repair

[night cloak]

Whats that

How to do it?????

[feral knoll]

@night cloak you can see repair button in login screen

[night cloak]

Oh

[frank glacier]

Yadaan I play one evaluation killed me to get a pocket 60 kilo da Azi
I was bored from the heaven to get the game
I want to answer parchute to me in the trump rating
I work hate them and what can I do

[marble tangle]

Meh

[polar marsh]

@burnt swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I hav also seen hackers killing me in one bullet

[marble tangle]

[frank glacier]

Yadaan I play one evaluation killed me to get a pocket 60 kilo da Azi
I was bored from the heaven to get the game
I want to answer parchute to me in the trump rating
I work hate them and what can I do

[feral knoll]

@versed sorrel that channel is closed for now. Probably reopens in Monday

[night cloak]

Monday is gone

[frank glacier]

@feral knoll Yadaan I play one evaluation killed me to get a pocket 60 kilo da Azi
I was bored from the heaven to get the game
I want to answer parchute to me in the trump rating
I work hate them and what can I do

[feral knoll]

@frank glacier please join MENA server.

@night cloak next monday

[crisp cloud]

Hello

[feral knoll]

@crisp cloud hi.

[frank glacier]

@feral knoll I want to talk here, I want a response from you

[crisp cloud]

I can't close my account, but why can anyone help me?

[frank glacier]

I would like a helpful response in order to raise the Rank
@feral knoll

[feral knoll]

@frank glacier ask that in #pubg-mobile.

[night cloak]

Its stuck on 14 days after routine checkup

[crisp cloud]

I can't close my account, but why can anyone help me?

[feral knoll]

@crisp cloud you mean you cant logout?

@night cloak recheck it tomorrow.

[night cloak]

Hummm

What if same thing happens

Cant i contact devs instead

[crisp cloud]

@feral knoll Xeyr men 1 ildir pubg oynuyuram ama 1 gündür ki menm hesabım bağlanıb bilmirəm niyə mənə necə kömək edə bilərsiniz

[night cloak]

Eng pls

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[crisp cloud]

@feral knoll No, I've been playing pubg for 1 year, but I haven't closed my account for 1 day, why can't you help me?

[feral knoll]

@night cloak check this number

[night cloak]

Not showing in my pubg letme check again once

Is this alreay in there

[feral knoll]

@crisp cloud you can see logout button in settings bottom-left.

[night cloak]

This is showind 13 days how can it be possible i played matches all day

[cedar plume]

#questions I have a problem on my UC I can’t buy anything in the game and I got this message, I send an email from one week and no one answer me

[night cloak]

Game said yesterday that new rp is in 3 weeks today said in 1 week now 3 days why? Im trying to reach ace and pubgm is hurrying me

@sand path nadeko why

[sand path]

@night cloak new RP is in 3 weekz

That 3 day notification is wrong

@cedar plume contact customer service in game

[rigid zephyr]

Guys, I was wondering why bonus challenge matches are not available for me

Does anyone know?

[cedar plume]

@sand path I contact them they are answering me every 2 Days

They’re talking long time to answer

[ember totem]

I fix Kelj in Al-Bebaji, I registered Twitter for everything completely, but if I enter a classic Kim or any situation and exit from the Kim, I will see some friends Elvis appearing and I do not want this thing because my device increases the more friends increase the meeting (shredding) @sand path

[polar marsh]

@strange aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen terrace]

@night cloak Thank u so much ❤️💕 my problem is solved now the Royale Pass gift option appears

[night cloak]

Is midasbuy official way to purchase uc

My account is not opening plz help me

[lament belfry]

I want to unlink my facebook account from my pubgm account, bc it was hacked. My pubgm account is linked to game centre. How do I unlink it from facebook please help.

[polar marsh]

@paper siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lament belfry]

I revoked permission from my facebook account but still pubgm shows that it is still linked to my fb accoun> I want to unlink my facebook account from my pubgm account, bc it was hacked. My pubgm account is linked to game centre. How do I unlink it from facebook please help.

[night cloak]

Is midasbuy is the official way to buy u

https://www.pubgmobile.com/pay
@night cloak yes use the above link

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @lament belfry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak is it showing any error

[unique pewter]

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unique pewter. Remember to read through #faq before asking questions in the support channels.

[unique pewter]

How To Get Free Character Voucher

Anyone pls help

How To Get Free Character Voucher!

[night cloak]

You can collect those if there are Event's regarding to that. @unique pewter

[unique pewter]

@night cloak Please Can I Contact The Pubg m Team?

@night cloak are u in pubg mobile team?

[night cloak]

@night cloak I connect in Facebook now I open it's showing new I'd

[storm flume]

You can contact the customer service via the game settings, @unique pewter , @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

I tried lot

[unique pewter]

@night cloak this is their way of saying we dont wanna answer u

[night cloak]

For Account related issues contact the in-game customer service.@night cloak

@night cloak ok thanks

[unique pewter]

@night cloak pls tell how to get free uc

[night cloak]

@unique pewter you can't get free UC

[unique pewter]

@night cloak ok

[strange tree]

I lost 60 merit points in a way that I don't know the reason.

[autumn ivy]

what is the average time to send the answer
@gloomy vortex
Faq 5.4

[storm flume]

Please refer to subpoint #3.7 in #faq for further information, @strange tree. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@unique pewter no begging in this server

Refer #613267301243944960

[unique pewter]

@night cloak sorry

[strange tree]

Although I did not harm anyone in that match, I lost to 60 merit can you help?

[night cloak]

Read the #faq 3.7 you'll find the reason

[strange tree]

I read but I didn't do cheat or harm a player that match @night cloak

?

[crisp turret]

@strange tree your Merit will automatically increase as you play more and more matchs decently with good performance and without disobey the terms of pubg

[strange tree]

Now my merit score is 20. Unfortunately I am thinking of quitting the game.

[crisp turret]

@strange tree i am really Sorry but now you can only increase your Merit by playing solo only.

[polar marsh]

@strange tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic halo]

A YouTube channel promoting cheats
Send link of the form

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @civic halo:

:white_small_square: http://bit.ly/37Lgfbm

[hushed marten]

Unlinked process available

Unlinked process available

How recovery pubg account linked account

[idle rock]

Hi, I talked to you about high ping for a short time ago. and I changed my internet to 40MB and nothing changed and there are a lot of people i know have same internet but they have less ping why just i have this problem.

[storm willow]

@idle rock your jitter value is high

[keen terrace]

Please help me my TDM is always stuck it doesn't starts every time also my pings and connection is also very good but still it doesn't starts
And also when I spectate my teammate or enemy the player is always stuck on his last place and is not moving
The player is moving but it doesn't show me the player moving please fix this problems

[polar marsh]

@golden linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @golden linden.

[keen terrace]

Please help me my TDM is always stuck it doesn't starts every time also my pings and connection is also very good but still it doesn't starts
And also when I spectate my teammate or enemy the player is always stuck on his last place and is not moving
The player is moving but it doesn't show me the player moving please fix this problems

[night cloak]

Saying that they will recover account .After we waited for so long saying that they cannot recover it .Why pubg is lying for us .

[glossy sable]

There is a reason to that, no one is lying.

[night cloak]

Oh really according to pubg ,customers are the liars and pubg customer support is very good .

[dawn nacelle]

When will the premium crates be released

@polar marsh when will the premium crates be released

[night cloak]

Hlw my acount is hacked what I do now.

[polar marsh]

@sterile hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@dawn nacelle June 21

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

My Facebook is not hecked my pubg acount is hecked..

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @sacred charm.

[polar marsh]

@sacred charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@real basin Please avoid mailing the data protection team for it. You are only wasting your time.

[real basin]

so what i do?

[night cloak]

If you cannot login into your account, open the game and tap on customer service from the login screen.

[real basin]

@night cloak bor they are too much confustion. they are now everithing

i send lot of mail to in game support team

if you need i provide this

[night cloak]

It is only them who can help you.

And you may get a slow response due to the current pandemic and based on the number of queries they receive.

[real basin]

@night cloak please i send mail & chat to pubg team, inform my issue and stop provide access to hacker to use my account

[prime citrus]

Hello i have a problem can someone here help me ?

[night cloak]

@real basin Just answer questions to in-game support to verify your ownership. You don't have to email anybody. The emails are for general inquiries.

[upper sedge]

my friend wants to know if erangel 2.0 runs in low end device

[night cloak]

@prime citrus Aloha! How can I help you?

[real basin]

@night cloak verify your ownership, please come dm. i ask some details

[night cloak]

@upper sedge It is not out yet and still being developed on mobile.

[prime citrus]

I have an account linked only with facebook and facebook disabled my account and i couldnt open my email in game again to link it with onother email

@night cloak
Plz help me getting it back

[night cloak]

@real basin I'm not part of the customer support. You will be only wasting time.

@prime citrus For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[real basin]

@narrow shadow you are part of support team? get help player from there?

[night cloak]

I'm not. Please contact the customer service in-game and wait for their reply.

[real basin]

@night cloak i think you are not understand my english. my quirry is how i get help from pubg in game support team.. need to guide me. also please tale me one think you have any resulation to stop hacker to use my account?

[upper sedge]

resulation?

[buoyant dirge]

any moderator here pls i have problem

[night cloak]

@real basin Tell the customer support the same things you told me. Those are enough. They will ask some questions. Reply those correctly. And, safeguarding your account is your own responsibility. Wait for the customer service to step in.

@buoyant dirge Yes?

[void granite]

i want moderator please

[night cloak]

What's wrong?

[void granite]

I did not get it uc

[night cloak]

Could you elaborate your issue?

[vital cove]

Why can't I reach customer support for my problem in in-game support?? I try to explain my problem it gives me automates answers and end the conversation, what the ....

[buoyant dirge]

@night cloak look i have my crew challenge ...
i got Rank * Crew Challenge Finals Rank 3 >

[real basin]

@night cloak why you are delete the proof?

[night cloak]

@real basin Those are scam websites which will try to compromise your account. Never share your account password anywhere. Remember that the game will never ask for your social media password.

[vital cove]

??

[void granite]

I paid to buy uc and took the money from me, but I didn't receive anything

what i do ?

[night cloak]

@buoyant dirge And?

[elfin canopy]

What's your issue,@vital cove?

[real basin]

@night cloak bro they are use your facebook official page. not another website

[night cloak]

@void granite Whom did you pay?

@real basin Those are random people spamming on the comment section.

[void granite]

Pubg official site

[autumn ivy]

Are you guys able to copyright scam websites/take them down?

[buoyant dirge]

why this bot delete my msg ? @night cloak

[vital cove]

@elfin canopy I finished week 5s mission within the time of mission. I didn't get the RP 200 points, I asked here in morning and you guys told me to ask in game customer support. I did and they gave me different automated answer and ends the conversation. Happened two times. What to do!!!

[night cloak]

@void granite If you have purchased it from https://www.pubgmobile.com/pay, please contact their customer service.

[glossy sable]

Websites, nope, @autumn ivy. We don't have that much power. :/

[crisp garden]

You didn't claim

[autumn ivy]

@glossy sable Aww man that sucks

[glossy sable]

It does.

But we do monitor the most famous ones. 😉

[real basin]

@night cloak that is not your official team resposibily to sequire player account, parsonal details? also tell me if your team not support to hacker, they why you are not filter the spam msg?

[elfin canopy]

Are you sure you completed 10 missions within 7 days,@vital cove?

[night cloak]

@autumn ivy It is possible, yes. But takes too much time, while creating such websites take a few minutes. It is kind of useless. But feel free to report the links in-game.

[vital cove]

@elfin canopy Yesss bro, the 2 days before it ended

[autumn ivy]

@autumn ivy It is possible, yes. But takes too much time, while creating such websites take a few minutes. It is kind of useless. But feel free to report the links in-game.
@night cloak
Alright. Ty

[vital cove]

I was waiting and clicking on it didn't work, I thought maybe once week 6 start will get it and it didn't.. 😭

@elfin canopy

[real basin]

@night cloak there have lot of persson online in #questions chat room. please ask everyone why pubg team compromise our personal data ? hwy they are give authority to post this on your official pages? that is not your official team resposibily to sequire player account, parsonal details? also tell me if your team not support to hacker, they why you are not filter the spam msg?

[void granite]

@night cloak I talked to them but they did not help me

[night cloak]

@real basin No. It is your responsibility to safeguard your social media credentials. And, Facebook does not have the tools to do that.

[buoyant dirge]

@night cloak can you answer me ?

[autumn ivy]

Forgot to mention but there are some people idk if they are spam bots or real people but they are spamming links/free uc things in the global chat, Can you guys do something about it?

[night cloak]

@void granite It may take some time.

[cedar plume]

#questions I got this message when it to buy inside the game, customer service is not answering my

[night cloak]

@buoyant dirge Maybe you have typed something which is against our #613267301243944960.

[elfin canopy]

@vital cove Feel free to use the in-game customer support system to report it or you may also write them an email.

[e-mail]

[void granite]

@night cloak They answered me but did not help me

[real basin]

@night cloak bro your team know the spam links, they why they are not delete this? also how many youtube you need to they are use hack promotion, or glig?

[night cloak]

@real basin Please move to #chat. We have already answered you queries. Feel free to email [e-mail] for further information.

@void granite What did they answer?

[real basin]

@night cloak that is your don't have answer that why you again move me. wow

[cosmic hedge]

How to get details that which email id is attached with my pubg account? As I forgot the gmail id which I added to my account! Can you help?

[vital cove]

@elfin canopy Ok thanks will email them asap!

[night cloak]

@real basin We don't know such information. We are discord management team. Feel free to contact the support for further information.

[elfin canopy]

You cannot check it in-game,@cosmic hedge.

[void granite]

@night cloak They talked to me on a completely different topic

[polar marsh]

@spark bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bitter pagoda]

does anyone know when we are able to use the premium crete coupons for pubg??

[cosmic hedge]

So if forgot my email id then i will lost my oubg account?

[night cloak]

@void granite Umm, did you contact their customer service? Or, game's customer service?

@bitter pagoda On 21st June.

[bitter pagoda]

thank you

[autumn ivy]

Forgot to mention but there are some people idk if they are spam bots or real people but they are spamming links/free uc things in the global chat, Can you guys do something about it?
@autumn ivy
^

[void granite]

@night cloak [e-mail]

[cosmic hedge]

@elfin canopy So if forgot my email id then i will lost my pubg account?

[night cloak]

@cosmic hedge You can always recover your email by linking it to your phone.

[elfin canopy]

How many email ID's do you have,@cosmic hedge?

[alpine brook]

@cosmic hedge Login with your email & search for "Apps with access to your account"

Try with all email you can remember.

[night cloak]

@void granite That is the correct email. Could you send them another email with the purchase receipt?

[alpine brook]

You'll get something like that

[cosmic hedge]

@elfin canopy 6 to 7, but I created new email id for my pubg account and then i lost my phone now I don’t remember what exactly was my email id. Is there any way out?

[real basin]

@night cloak i am a startted a youtube channel, how i get to access post of content in your content cteators option?

[void granite]

@night cloak and my ID ?

[night cloak]

@real basin Please email [e-mail] for content creators assets.

[real basin]

@night cloak i am asking for discord

[night cloak]

@void granite And your ID, yes.

[real basin]

on your community

[night cloak]

@real basin What is your country?

[elfin canopy]

@cosmic hedge Your account is your responsibility.

Try recovering it by recovery email or phone number which you linked to it.

[real basin]

@night cloak india

[night cloak]

@real basin Unfortunately, we do not have the program for your region at the moment.

[real basin]

@night cloak from today PMIS is live. that why i asking this

in India

[night cloak]

I'm not aware of PMIS, unfortunately.

[real basin]

@night cloak this is not indian Support team?

[night cloak]

It is the global discord server.

[real basin]

@night cloak where i inform this ? any indian discord ?

[buoyant dirge]

@night cloak i will writing again

[night cloak]

@real basin You can find Indian discord servers by Googling for it.

@buoyant dirge But I can read deleted messages. Hold on.

[buoyant dirge]

yes pls @night cloak ♥

what i can do here ?

[night cloak]

@buoyant dirge Had read the wrong message.

[buoyant dirge]

@night cloak Aha okey

[night cloak]

@buoyant dirge So, once you make someone leader, they are permanently leader of the clan. There's unfortunately no way to get back ownership of the crew without waiting for 10 years.

[buoyant dirge]

@night cloak that mean This Crew Done ?

[night cloak]

Yep, you will need to create a new crew in order to have the leadership.

[buoyant dirge]

@night cloak So i cannot registrar again with My Crew to new Crew Challenge and get more Rank up ?

[night cloak]

@buoyant dirge I'm unsure if members can register for the crew challenge on their own. But it is recommended to create a new crew.

And feel free to use #old for any suggestions.

[buoyant dirge]

again this bot delete my msg 🙂

[night cloak]

Read my previous message.

[buoyant dirge]

yeah i read it Thx you really for help me

[cedar coyote]

If i play with hacker in a random squad.. i get B-.A.-N ?

[autumn ivy]

No, Only if they're in your friend list

[cedar coyote]

Sure ?

[autumn ivy]

Only if you play with them actively then it's a termination.

[cedar coyote]

This should be the responsibility of the company

Not me

To win the game .. any one need a full team

Full squad

[autumn ivy]

If you get matched with a hacker randomly then it won't effect your account in any way. It's a suspension if you play with a hacker actively.

[cedar coyote]

Ok i understand u

Another question

[autumn ivy]

Yes?

[cedar coyote]

What's mean "Destroying game data"

Is that hack ?

Or what

That is my B-.A.-N cause and i didn't understand that

[blazing heath]

when using the website to report cheaters, how long does it take to ban them?

[autumn ivy]

I'm sorry but I don't know. Just wait and a staff member will answer your question in a moment.

[blazing heath]

and is there a response sent to email?

[cedar coyote]

Ok > I'm sorry but I don't know. Just wait and a staff member will answer your question in a moment.
@autumn ivy

[autumn ivy]

I hope I helped!

[night cloak]

@cedar coyote You get ban for actively playing with cheaters. If you get a cheater in a random squad, you should not face any issues.

@blazing heath There won't be a response and it may take some time, depending on the amount of reports.

[blazing heath]

ok, just never used that site before and didnt know how it worked

[deft ferry]

Whats wrong with pubg servers

[zinc plume]

Good day!
I am GeneralPekka, RUSH PRO SCRIMS Creator(A PUBGM server with 4000 members).

We as RUSH, host scrims, tournaments, leagues and more for the PUBGM community, have proffesional streamers that stream every event hosted on multiple platforms, use a lot of room cards per week (approximately 36-40)room cards.

We find it very difficult to get room cards, purchasing room cards is getting costly because we don't receive anything from organizing such events and organizing them out of free will. So we would like to apply for supported room cards from Tencent itself, we have contact with other event organizers who have these accounts that get unlimited room cards, and would like to become one of the predisposed to work with Tencent,and we would mention Tencent as a Sponsor.

[deft ferry]

It keeps bugging out and saying the server has timed out but i have a perfect internet...

now i was not able to get in Arena

?

[normal fulcrum]

@zinc plume You can contact [e-mail]

@deft ferry Speed test screenshot?

@slow crow Don't spam

[fair anvil]

Hacker : 6861661873. please report

[storm flume]

Hello, @fair anvil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cedar plinth]

Hacker kill me. Hack type boost vehicles and enemy location auto identify. Pls help me pubg mobile.

[storm flume]

Hello, @cedar plinth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[zinc plume]

@zinc plume You can contact [e-mail]
@normal fulcrum thanks.

[polar marsh]

@hazy spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cobalt lion]

3 weeks ago and you say he will banned soon but till now nothing happen he still plying and he still killing players we report here in discored support but nothing happen. why its take too time ?? ID = 5136174518

[night cloak]

Hi

We're aware of it.@cobalt lion

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Please help

[deft ferry]

@normal fulcrum what?

[normal fulcrum]

@deft ferry Internet speed test screenshot

[deft ferry]

but i am on my phone?

[normal fulcrum]

So?

[deft ferry]

isn't that just on computer

[night cloak]

Any mods here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

isn't that just on computer
@deft ferry Device?

[zinc plume]

@deft ferry go search speed test by ookla and you can speedtest on phone

[autumn ivy]

On PlayStore * ^ Or App Store

[night cloak]

I asked a question!

[deft ferry]

I was just asking if theres anything wrong with the servers

[normal fulcrum]

Nothing is wrong with server @deft ferry

[deft ferry]

i was not able to reload in arena today and now it didnn't match me

[cobalt lion]

@night cloak whats the wrong with it ? why he is not banned till now

[deft ferry]

hm okey

[night cloak]

I would like to know how to unlink my account it has been hacked 3 months ago and the hacker has linked his twitter account with my pubg login account so he got an access to login into my pubg account and he also has linked the account with his email so how did i can unlink his accounts from my pubg account i can also provide you guys with whatever you want from information i got them all

[normal fulcrum]

@cobalt lion No one gets instant ban. Their profile goes under investigation and they get banned if any abnormalities were found. If they are not banned, means nothing suspicious was found. Still, wait for few days or maybe a month

@night cloak You can read about that in #faq channel under sub-point 2.5

[harsh bone]

Hello. I am unable to purchase UC in my account. It shows “unable to pay as your account maybe at risk”

[autumn ivy]

@brisk haven Please contact in-game support (customer service) Send them a message with as many details as possible They will ask some questions Reply to those correctly and make them detailed

[short eagle]

you could use midas pay or https://www.pubgmobile.com/pay @harsh bone

[brisk haven]

Hello
Topic in brief
My mobile phone was hacked and tampered with the programs and applications, and when my accounts were retrieved I found that my account was tampered with. I ask you to solve the problem on my account because I have no guilt in the matter. Thank you.
And this account number is 537669119

[normal fulcrum]

@brisk haven Is your account banned?

[night cloak]

Hello I want to know the spec code in pubg

[cobalt lion]

@normal fulcrum thats mean the hackers will ply normally when they see we report them here and they will not get banned but why they give me ✅ if hes not banned

[night cloak]

Which shows the player outlines in room while spectating

[harsh bone]

@short eagle but why can’t i purchase in-app

[night cloak]

@harsh bone did you jailbreak your device

[autumn ivy]

@brisk haven Please don't spam, Your Question Has Been Answered

[night cloak]

It night be one of the reasons

[harsh bone]

@night cloak no

[night cloak]

Might*

[normal fulcrum]

@cobalt lion Reactions given on that channel are not by any twam of Tencent. It is done by our task force team who confirms if any suspicious activity is noticed. But the final decision is on Tencent after investigating that player's profile and gameplay

@harsh bone You device, region and character ID?

[night cloak]

Hello I want to know the spec code in pubg Which shows the player outlines in room while spectating

#help

[normal fulcrum]

@night cloak There's no such spec code or anything else

[harsh bone]

@normal fulcrum character id-5122421680 asia iphone 11proMAX

[normal fulcrum]

Region? As in country

[harsh bone]

@normal fulcrum india

[night cloak]

I mean like the command prompt code to activate the in game blue/yellow outlines in game while spectating

[normal fulcrum]

Thanks @harsh bone

@night cloak As I said, there's no such thing

[night cloak]

Hm 🤔🤔there is

Wait lemme send a pic

This outlines

Sorry to ask that question hehe buy what's that website like iqq or something didn't remember its a tencent website

[normal fulcrum]

@night cloak There's no code or command to do that. That feature is only available in official tournaments held by Pubg Mobile

[night cloak]

Hm okay

The landing glitch is making me mad, i landed got glitched and went in sky and fell down so i got knocked then again and got finished and im trying get ace under 3 week seriusly

[harsh bone]

@normal fulcrum how can we resolve this problem?

[polar marsh]

@glass valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

The landing glitch is making me mad, i landed got glitched and went in sky and fell down so i got knocked then again and got finished and im trying get ace under 3 week seriusly
@night cloak @normal fulcrum

Sorry to ask that question hehe buy what's that website like iqq or something didn't remember its a tencent website
@night cloak anyone??

[normal fulcrum]

@harsh bone We are not sure what's causing this issue. But we will fix it if it's game's issue

[night cloak]

That glitch happends alot

Here but*

[normal fulcrum]

@night cloak That glitch happens only in low end or slow devices when it fails to render textures

[night cloak]

Ok...

[normal fulcrum]

@night cloak What website are we talking about?

[night cloak]

...

[harsh bone]

@normal fulcrum okay . When should i contact you.?

[night cloak]

@normal fulcrum its a tencent website from where we used to download pubg Chinese version before the global launch of pubg mobile, what's that website name?

We have to login through we chat

[normal fulcrum]

@harsh bone I don't think I can answer when it will be fixed. I'm not working for/with or connected to Tencent or Pubg Mobile

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

I know and I said sorry for that too but I need to know, cause I forgot the website

Bruh

[normal fulcrum]

We are also unaware of it. Maybe as Google

[daring stratus]

Pubg mobil uc verecem id ni uaz

[night cloak]

I play with the pubg global version, and I want play the Korean version with the same email. What should I do?

[sand path]

I play with the pubg global version, and I want play the Korean version with the same email. What should I do?
@night cloak
Korean and global data bases are different. So you can create different accounts on Global and KOREAN with the same email.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I want play with same email

I am getting unfriended automatically

[sand path]

You can. @night cloak. But it will create new account on Korean.

[night cloak]

Why

I want With same things

@sand path

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@night cloak as I said. The databases are different.

[night cloak]

You Can transfer it ?

My Friand play kuri with me

I need help man

I am getting unfriended automatically

And im global version

All my synergy is gone

[polar marsh]

@brisk haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sand path

Man

And my friend transfar him account to vitnami version

Any moderator

[pulsar sundial]

Привет мне надо помоч ест ктота руски ажмина

[night cloak]

I am getting unfriended automatically

All my synergy is lost

?

<@&481161015728406538>

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Please do not mention the Moderator role unless there is an emergency, @night cloak

@pulsar sundial use English in here

@night cloak your friend might have removed you

He told no though

I even had got another one removed today.

[median pelican]

How to download beta?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @median pelican:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

also the link for beta is pinned in #news

[glass shale]

How can I report a teammate? I was repeatedly ran over by vehicle. In vc told them I didn’t want to ride because I was trying to go after an enemy I saw. They still ran me over multiple times. I shot some warning shots to get his attention (never hurting him), then he got out and punched me. So I get in the vehicle and he blows it up to kill me. Seems like a very toxic player. I also was recording the game if that helps. How can I address this issue?

[night cloak]

@glass shale report that player via in-game

[ionic marsh]

What is a user agreement

[glass shale]

okay, I did that. I wasn’t sure if needed to follow up with someone to provide video proof.

[sick hazel]

Any new update about My LOGIN issue??

[night cloak]

@hard urchin No advertising or scams in this server

A user agreement is an agreement made between the owner, and the user which contains Privacy policies T&C...@ionic marsh Google it for more.

[hard urchin]

Yeah great support. Thanks

[night cloak]

@hard urchin we dont do that here

[polar marsh]

@jade nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sick hazel No info about that.

[sick hazel]

@night cloak ok , i am waiting for an update🥺

[night cloak]

Hello

I want play pubg kuri

And my email in glibal version

@night cloak you can use the same email for KR version but it will create a new account for you.

I Want same thinga

you cant have the same account for both version

Things

I trave to kuri

Im travel to kuri

And i want play pubg kuri

[subtle pier]

Goodevening can someone help me i forgot my FB and i didnt bind it but i have Google acc to prove that is my Pubg acc

[night cloak]

@subtle pier Contact Facebook

[subtle pier]

I call yahoo many times but they didnt even help me they need recovery email but i told them i forgot it so many times

@night cloak idk how to contact Facebook

[night cloak]

Talk to me Rock47

refer #faq 2.8 @subtle pier

you cant have the same account for both version
@night cloak create a new account for KR

What ??????

Pubg global version cant run in kuri

I want transfar my database

[floral moon]

Why some mods are muting other users who facing Log in issue???

[night cloak]

you cant @night cloak

[subtle pier]

@night cloak

[night cloak]

yes

Im playing from season3

[night cloak]

And i cant

????

please do try to understand that both are different version and have different databases @night cloak

avoid repeating that in here

@subtle pier try contacting both Facebook and in-game Customer service.

[subtle pier]

But i cant open my fb

[night cloak]

@subtle pier https://m.facebook.com/help/

[sick hazel]

@floral moon yes you are right

[subtle pier]

@night cloak thank you for help but i already did that the problem they’re putting me in Yahoo site but i told them i forgot my recovery acc instead of helping they want me to remember what is the pass but i told them thats y i contact you guys cuz i forgot my yahoo recovery and now theyre putting in facebook costumer service and it will repeat again circles

[floral moon]

@sick hazel they are muting us because they dont have any solution for our BUG..... 22 days means our 3 weeks of Whole season, and we lost those 3 weeks..

[sick hazel]

@floral moon Right but i am facing this from past 2days

[arctic spear]

This is hacker

[polar marsh]

@civic ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hope you understand that we are unable to help you with the login issues.@subtle pier

@sick hazel @floral moon Move to a discussion channel

[subtle pier]

😭😭😭

[arctic spear]

I have a clip on this hacker

[storm flume]

Hello, @arctic spear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[floral moon]

Good Night Suppoters, Have Good Idea for our BUG...

[junior vine]

@night cloak

[night cloak]

@junior vine yes

@junior vine next time use #discord

[azure rock]

Unlink options not showing

[night cloak]

The unlinking feature is disabled atm@azure rock

[polar marsh]

@foggy gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak hey I want to ask that is the unlink issue is still resolving?

Yes it is

Okay and what happened to the mic issue?@night cloak

Well a form was issued some days back but haven't heard anything about it since

They'll be fixing it in the next upcoming updates

0.19?

Or in some 2mb or 5mb updates?

I don't have the specific information about that

[elfin canopy]

Hopefully, but it depends on the severity of the issue.

It might take some time though

[night cloak]

Oh I see.. okay no problem.. but I'm getting tons of text regarding it lol😅

[frank glacier]

Hi, I do not know that I play with too many hacks. I want a solution. What should I do?

??

[night cloak]

@frank glacier Do you play with hacks?

[flat edge]

How i can solve this REMINDER Problem? I'm above 18 and its keep annoying me everytime. I didn't see the massage when it's pop up on my screen and now i cant even change i cant play more then 5 hours 😂 like cmon itS Lockdown and now we can't play The game more the the limit? I need someone to help me out thanks my pubg id is
5125147303

[frank glacier]

@night cloak No, I want to raise the ranks in order to get parachute in the ranks of Ace, and I don’t know that I play with a lot of hacks. What should I do? Do I run fraud programs like them?

[night cloak]

@frank glacier I could not understand you. May I know your primary language?

[frank glacier]

@night cloak Arabic

[night cloak]

@flat edge Unfortunately, you will need to wait 1 month to make changes.

@frank glacier Please ask in https://discord.gg/pubgm-mena.

[flat edge]

Isn't there anyone from the Support can help to change? I play scrims but now i cant

[night cloak]

@flat edge It cannot be changed.

[flat edge]

😾

[polar marsh]

@lapis trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell patio]

Bruh y’all just send me bots to talk to and it’s useless

[digital gorge]

How come I get a premium case and I can’t use it explain tome pls

Bc I’m getting a lot of premium cases but it won’t let me use them

[frozen rapids]

is gfx tools safe or not

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @frozen rapids.

[barren otter]

Facebook got hacked , any solution

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @barren otter. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@digital gorge the Premium Crates will be available again starting June 21.

[digital gorge]

Ok thx

I appreciate it

[polar marsh]

@zealous turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@low ibex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid bane]

I lost my account due to the disconnect feature!

[elfin canopy]

Contact in-game customer support

[normal fulcrum]

If you have encountered an issue with the account unlinking feature, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news. @lucid bane

[white canopy]

are pubg devs gonna add a bar at the hp bar that tells you how many hp youve got like 70/100

[elfin canopy]

We do not have any information regarding upcoming updates/changes in the game,@white canopy.

Yes, they are,@night cloak.

[sand path]

are pubg devs gonna add a bar at the hp bar that tells you how many hp youve got like 70/100
@white canopy
That's a good feedback. Please add that in #old

[brazen trail]

Hello to the pubg support team on the discord. My account was subjected to hacking on Twitter and I closed the twitter that hacked by the hacker but the hacking is still connected to the account and it is estimated to enter and exit so I want to register exit from all devices to prevent hacking from registering my account again and i'm sorry for not protecting my account and please reply quickly by registering All devices exit on the account, to protect my account thank you

Note *
The Facebook account and the Twitter account are locked, and the only way to access my account is through my gmail account
and the hacker has auto login in my account before i closed the twitter

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @brazen trail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Can anyone help ???

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green anvil]

Is it possible that the Sharpshooter achievement is not obtainable? I've met the requirements several times now to no avail (plat V+, solo, 3 headshot sniper kills without missing any other shots, +50m away)

[lucid bane]

Is there a Korean version discord?

[green anvil]

I've tried the repair button as well

[night cloak]

@night cloak Feel free to report it in-game.

@lucid bane There is not.

@green anvil It is buggy. Keep trying and you should get it anytime.

[green anvil]

Damn okay, thank you. Any idea what might cause it to bug? ex. distance/weapon related etc @night cloak

[trim cradle]

When cheating reports room open ?

[night cloak]

@green anvil I'm unfortunately not aware of the reason.

[green anvil]

Okay, thank you for the help

[night cloak]

@trim cradle Once the latest reports has been processed.

@night cloak What do you mean?

[trim cradle]

yup , but how can i know when it open .. because a lot of time i wait. and they close before i report.

is there any way to know when they open ?

[brazen trail]

Help 😢😢😢😢

[night cloak]

@night cloak That is just some propaganda of cheat sellers to brainwash people and lure them to purchase their cheats. Do not fall for that. PUBG MOBILE has a zero tolerance policy against cheaters.

@trim cradle There's unfortunately not. Keep an eye on the channel.

@brazen trail Aloha! How can I help you?

[brazen trail]

Hello to the pubg support team on the discord. My account was subjected to hacking on Twitter and I closed the twitter that hacked by the hacker but the hacking is still connected to the account and it is estimated to enter and exit so I want to register exit from all devices to prevent hacking from registering my account again and i'm sorry for not protecting my account and please reply quickly by registering All devices exit on the account, to protect my account thank you

Note *
The Facebook account and the Twitter account are locked, and the only way to access my account is through my gmail account
and the hacker has auto login in my account before i closed the twitter

[night cloak]

@brazen trail For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[brazen trail]

They did not understand my order@night cloak

[night cloak]

@brazen trail This might help you.

[brazen trail]

I need exit my acc from all Devices only.!

[night cloak]

That's not something you can do without the customer service. Just follow the screenshot and you should be good.

[brazen trail]

Okay thank you @night cloak

[polar marsh]

@honest stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fair tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden mulch]

Can I, when traveling and changing the country, continue with it even if I return home?

[haughty cypress]

obviously yes

[red plover]

I'm tired of cheatersss.
What am I doing?
I can't play in the middle of so many cheatersss.

😦

i reported them every time but there is no hope 😦

what can i do , i can't play 😦

[near pivot]

Hello Can anyone from adminstartor or moderator try to help me please?

[night cloak]

pubg full hackers

[south moth]

can someone help me with my game which is now always giving error on the server and I end up not being able to enter the games

[storm flume]

Hello, @red plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@near pivot Aloha! How can I help you?

@south moth What does it show?

[wooden mulch]

@haughty cypress Even if you made a purchase ?

[south moth]

Says the outgoing server is not responding

[night cloak]

@south moth Try using mobile data and see if the problem still persists.

[south moth]

Ok

[desert marten]

@night cloak

Are there any measures that will be taken against cheaters inside the game? The situation is very bad. Or is the security team still sleeping?

[lusty reef]

Can anyone help me!

My account is linked with facebook and twitter but I lost my facebook account how can I unlink!

[night cloak]

@desert marten Delivering fair gameplay in PUBG MOBILE is a major priority for the developers, and they have hundreds of people in their security team who work on nothing else besides keeping games secure. They hate cheaters as much as you do!

@lusty reef For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[near pivot]

@night cloak can please send prv to explain everything for u better?

[bronze scroll]

Hello, I have a issue with the installation of the PUBGM beta 0.19.0. When it’s downloading the resources, I get stuck on 12/13 with a “unknown error” message. If you can help me solve this please reply. I have a screenshot of the full error message if needed.

[night cloak]

@near pivot Are you banned?

[near pivot]

True

[south moth]

remains the same even using mobile data

[wooden mulch]

What about my question ?

[night cloak]

@bronze scroll Do you have at least 10GB free on your internal storage?

[near pivot]

Not for cheating my kd is 2
So it's impossible to have hack 😂

[night cloak]

@wooden mulch Could you ask again?

[bronze scroll]

@night cloak I got like 17GB

Of free space

[night cloak]

@south moth That is very unfortunate. When did the problem start?

[wooden mulch]

Can I, when traveling and changing the country, continue with it even if I return home?

[night cloak]

@bronze scroll Your internal storage?

[wooden mulch]

Even if you made a purchase ?

[near pivot]

@night cloak my account is from season 2 i don't use cheat because my kd is 2 u can check it if u want

[south moth]

It started after I reset my phone and reinstalled everything again

[bronze scroll]

@night cloak well I think my storage makes 32GB in total and I have like around 17GB free

[night cloak]

@wooden mulch I, unfortunately, didn't understand your question. Can you elaborate it a bit?

[desert marten]

@night cloak

I lost a lot of my friends inside the game because they resorted to using abandonment programs to protect themselves from cheaters, and they became cheats like them because running the game do little to protect players

[bronze scroll]

But is internal storage different of normal storage?

[polar marsh]

@near pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@bronze scroll What is your phone?

[bronze scroll]

I am on an iPad mini 4

[wooden mulch]

@night cloak If you travel to a country, change the country within the game, and make a purchase

[desert marten]

@night cloak

I hope that I also do not use hackers and become a cheater with them. Awaiting your protection and strict measures to keep the players and the game

[bronze scroll]

iPad mini 2 I mean sorry

[desert marten]

Also, this cheater is still playing and has not been banned already

[night cloak]

@bronze scroll I see. Then you don't have to worry about the storage. What are you gonna do is uninstall the game completely and reinstall it. There's an update.

@desert marten Feel free to use http://cheater-report.pubgm.cc.

[bronze scroll]

@night cloak I did this like 3 time yesterday and Monday but it did the same. When did it get updated?

[night cloak]

@wooden mulch I am not aware if there will be any consequences.

[wooden mulch]

ok thx

[night cloak]

@bronze scroll This morning, I believe.

[south moth]

It started three weeks ago when I reset my phone and reinstalled everything again before it was like that @night cloak