questions

[spring zephyr]

@dawn panther Can you upload a screenshot of what it says please.

@wild fern It's not available for your device yet.

[wild fern]

Ok but when i tapped on it it say "you must download files" ??

And then changes to "it's going to be available soon"

Like hello????

[spring zephyr]

It's not available for your device, seems like a visual glitch.

[dawn panther]

I it doesn’t say anything, I put my Facebook info to log in but it appears that it’s a new account I have to create not mine

[spring zephyr]

@dawn panther From when did this issue started?

[dawn panther]

Today morning

[wild fern]

But a friend of mine tried to do it on his phone. And it worked. Ps: we have the same phone

[full tinsel]

anyone help please?

[spring zephyr]

@wild fern Do a routine repair and see if it works.

[wild fern]

I did it already :/ @spring zephyr

Same thing...

[dawn panther]

This my account

[night cloak]

@dawn panther Are you on iOS?

[indigo storm]

Will 18.5 come or directly 19.0 comes

[full tinsel]

@night cloak why?

[night cloak]

0.19.0, @indigo storm.

[dawn panther]

No Samsung, but I tried both and it didn’t work

[indigo storm]

When will erangel 2.0 comes

[worn panther]

Hi my account has been stolen and I have sent you help and support in-game and they asked me for conditions and all my answers were correct but my account was not retrieved please reply and help

[woven atlas]

@indigo storm no release date as of now

[full tinsel]

so why nobody reply to me!

[wild fern]

You probably used a different version @full tinsel

[dawn panther]

Please help.

[night cloak]

@dawn panther Looks like an account lost case. For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@indigo storm Soon.

[full tinsel]

@wild fern no it's the newest verison

[wild fern]

Have you used korean version? Chinese?

[night cloak]

@full tinsel Could you provide the following information?

▫️ User Identification
▫️ Device
▫️ Region
▫️ WiFi/Mobile data
▫️ Video Recording

[wild fern]

Imagine finally helping him

👀

[worn panther]

Hi my account has been stolen and I have sent you help and support in-game and they asked me for conditions and all my answers were correct but my account was not retrieved please reply and help

[indigo storm]

Will events for character vouchers come

[sand path]

Only customer service can help with these.

[night cloak]

@worn panther If you have sent all the details, all you can do is wait at the moment.

[wild fern]

So y'all finna ingore me huh?

[night cloak]

@indigo storm There will be a lot of events where there will be character vouchers.

@wild fern Aloha! How can I help you?

[indigo storm]

@night cloak when will events open

[night cloak]

@indigo storm There will be events throughout the year.

[wild fern]

Can someone help? So I went to audio settings and when i tapped on Ultra is says "Download Files" then when i restart the game and try again it says "this option will be available on your device soon??

[shy mist]

@indigo storm None of them knows about it ..All they ask is to contact customer support which has only computerised replies...or they'll ask up to be updated through their social media
So basically no one knows about it..I've been asking about SPECIAL' BUNDLE PACK from nearly a month and none replied about it

[wild fern]

@night cloak

[worn panther]

@night cloak They replied to my message and told me that your answers are correct, but they ended the conversation and there is no solution.

[night cloak]

@wild fern Ultra is only available on some high end devices at the moment.

@worn panther Could you share a screenshot?

[wild fern]

Me and my friend have the same device. Oppo F9. How can he have Ultra Audio while i dont? @night cloak

[night cloak]

@wild fern Maybe you guys are on different software version? If not, try to reinstall the game.

[solid tree]

When erangle 2.0 releases

[night cloak]

@solid tree Soon.

[storm flume]

We currently do not have a specific release date for the upcoming update, @solid tree. Once we do, we will publish further information in #news.

[polar marsh]

@hidden latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wild fern]

Already did @night cloak

[full tinsel]

@night cloak
User Identification : 5498497104
Device : Gameloop (android)
region : kuwait
WiFi/Mobile data : mobile data
Video Recording : i didn't understand you want me to record video while i join my account?

[worn panther]

@night cloak I have written to them in Arabic so I can translate them

[solid tree]

When will crew challenge open

[night cloak]

@full tinsel Need your region and the video of you opening game and facing the issue. Like a 30 seconds clip.

[full tinsel]

@night cloak np i will record rn

[tired jacinth]

good morning

[night cloak]

@worn panther Could you write them in English and see if they are any helpful? I do not have any idea of Arabic support.

[polar marsh]

@hidden latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tired jacinth]

their is any good news about unlinking feature?

[night cloak]

@tired jacinth, dont chat here. Chat in #chat.

[solid tree]

When will crew challenge open
@night cloak

[tired jacinth]

they added it or no

[night cloak]

@tired jacinth, we dont know. But it will be added soon.

[tired jacinth]

i asked a question i’m chatting thank u

[night cloak]

@wild fern Could you screen record the issue from home screen to the ultra sound where it shows it is not supported?

State your issue, @hidden latch.

@solid tree No ETA.

[solid tree]

@solid tree No ETA.
@night cloak
I don't know what is ETA

[pure raft]

Please why is global version developer slow? Heard erangel 2.0 coming tomorrow on Chinese version. 1.5gb

[night cloak]

Estimated time of arrival, @solid tree.

[sand path]

@pure raft ikr. You can ask for speedup in #old

[night cloak]

@pure raft The same developer is working in both. The Chinese version will have some things earlier for testing purposes.

[pure raft]

@pure raft The same developer is working in both. The Chinese version will have some things earlier for testing purposes.
@night cloak ok😊.

[solid tree]

Will pubg mobile give free elite rp atleast anyone season

[night cloak]

@solid tree, No.

[crisp turret]

@solid tree we can't say anything on it right now but keep your eyes on updates.

[full tinsel]

help please?

[iron basin]

help please?
@full tinsel restart your internet

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @full tinsel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solid tree]

Can I get season 13 leaks

[sand path]

The current season is 13 @solid tree

[night cloak]

@full tinsel, try checking your wifi connection. Clear the cache of the game.
This should work.

[solid tree]

Oh sry then season 14 @sand path

[sand path]

No

[full tinsel]

@night cloak already checked, re-install nothing happen.

[sand path]

They are called leaks for a reason.

[full tinsel]

@iron basin already did.

[worn panther]

@night cloak They told me

Hello soldier, thank you for your patience. We are pleased to inform you that we performed a restore of the account data that met the requirements. You should now be restoring your original account. 111 However, if you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need to conduct further investigations. We ask that you read the instructions again and follow them carefully, then contact us again and send more details by clicking on the "New Conversation" option.

[night cloak]

@solid tree, No. You can check PUBGM official instagram or #news to get latest news about the game.

@full tinsel, then that should be the issue of your internet connection.

[full tinsel]

@night cloak everything fine in my interent

[iron basin]

@full tinsel try with a different isp,its a packet routing problem

[night cloak]

@full tinsel, have you enabled WiFi access to PUBG in settings?

[full tinsel]

@night cloak yeah

[cobalt shore]

Hey i got an in game mail invitation to become a beta tester , anyone else got it?

[full tinsel]

@iron basin what's isp?

[night cloak]

@cobalt shore, No.

@worn panther It means the information you have provided is not accurate. Please double check all the information and follow the steps carefully before creating a new conversation. It will delay the process otherwise.

[iron basin]

@full tinsel internet service provider

[night cloak]

@cobalt shore, if you want to chat, chat in #chat. Not here.

@cobalt shore Please follow the mail instructions. The beta program is private and you should not ask such questions in public.

@full tinsel Just switch to mobile data if you are on a WiFi, or vice versa.

[full tinsel]

@night cloak i'm using mobile data

[night cloak]

@full tinsel, what's your wifi speed? Is it fine for PUBGM?

[full tinsel]

@night cloak yeah very fine

[night cloak]

Then follow the latter, switch to WiFi.

[placid steeple]

@night cloak I have problem can help me ?

[worn panther]

@night cloak But my information is accurate, but the assistant and support tell me that I must register from within the account and our conversation in order for my account to be retrieved because my account is stolen How can I log into my account

[night cloak]

@placid steeple Aloha! How can I help you?

[vast totem]

Hello i need some help ,with galaxy A50 from android 10 games it's like disconnect, reconnect , also loading. Mobile data dosen't make errors just wifi i got problems 300mbs no problems in test.

[sand path]

@vast totem if it's fine with mobile data. Then it is your wifi providers fault. Contact them

[night cloak]

@worn panther You cannot log into the account without correct information. There is no other way.

[placid steeple]

I am unlinking my account in pubgm kr by mistake and I cant access to my account again because I cant access to my second social media account in the mail. I can use the pubg mobile support in the game to back my account there ? @night cloak

[vast totem]

@sand path ok sure i will try it, but i'm gone play with mobile data.

[night cloak]

@vast totem Internet speed doesn't necessarily means stable internet. Please contact your ISP if you wish to continue with your WiFi.

[placid steeple]

In my pubgmobile there unlinking with issue I see it.. i can use it ? @night cloak

[sand path]

Try setting wifi DNS to 1.1.1.1 @vast totem

[full tinsel]

@night cloak
User Identification : 5498497104
Device : Gameloop (android)
Region : kuwait
WiFi/Mobile data : mobile data
Video Recording :

[night cloak]

@placid steeple We do not provide support for the Korean version here. Please contact the customer service in-game.

@full tinsel Thank you!

[full tinsel]

sorry for bad quality

[night cloak]

Not a problem.

[vast totem]

@night cloak @sand path okay sure Thanks so much ❤

[placid steeple]

@night cloak I do it but they not have discord server ?

[night cloak]

@placid steeple They don't.

[worn panther]

@night cloak No, I mean help and support asking to log in to my account and write to it from within it to delete the means of communication linked to the account

[full tinsel]

@night cloak so when can i join my account?

[placid steeple]

Okay there hope to back my account or I must say bye bye ??! @night cloak

[night cloak]

@worn panther Yes, you will need to provide correct information to the support in order to get help.

[vast totem]

@night cloak ur deleting messages can't tag u bro thanks i been try it also 😅

[night cloak]

@placid steeple We do not know, unfortunately.

[placid steeple]

But this unlinking with issue. Not hack or other thing and not banned. They must help me I think?@night cloak

[full tinsel]

@night cloak so when can i join my account?
@night cloak

[night cloak]

@placid steeple I do not have any idea about Korean support. But they should be.

[placid steeple]

Okay thx

[night cloak]

@full tinsel The information will be forwarded. You can join as soon as it gets fixed.

[full tinsel]

@night cloak thank you very much

[night cloak]

You're welcome!

[worn panther]

@night cloak My information is correct 100/100, but there was no response. My account was stolen two months ago. The one I stole caused me problems due to entering with my friends and writing obscene words to them, mistreating, insulting and insulting me, which caused me problems. For this reason, I want to recover my account or attend it because of the problems that I experienced

[sand path]

@worn panther is it banned?

[storm flume]

Please refer to this channel's pinned messages for further information, @wheat pumice:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[worn panther]

@sand path No, my account has been stolen

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @worn panther. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[worn panther]

Can I give you my information to recover my account

[spring zephyr]

@worn panther You can't access your account right?

[dusky sparrow]

Is there anyway by which i can transfer my pubg controls to my new mobile from old one?

[polar marsh]

@wheat pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@dusky sparrow If you have logged in your account on your old mobile with your old phone then you can upload it to cloud just by saving it.

[worn panther]

@spring zephyr Yes, although I gave my correct information

[coral maple]

Why m249 comes with 50 rounds only? Make no sense💩 now I have to stand by the drop and reload to pick up the rest of the bullets

[spring zephyr]

@wheat pumice Can you tell what does it say on the ban screen.

@worn panther You lost it by unlinking?

[dusky sparrow]

i know that there is option to upload sensivity on cloud but is there option to do this for controls also?

[spring zephyr]

@dusky sparrow

[storm willow]

@dusky sparrow controls are always saved in linked account

[wheat pumice]

the game is french so i will try to translate at my best
Your connection was interrupted due to a data error with your client

[floral moon]

@full tinsel i am facing this issue since 28th may

[spring zephyr]

@coral maple You can give your feedbacks in the #old channel.

[worn panther]

@spring zephyr No I was linked on Facebook My page was stolen by someone and linked to my Twitter account and now I cannot log in

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @wheat pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint 2.8 in #faq for further information, @worn panther. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@keen marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@wheat pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@raw hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick hazel]

@floral moon @full tinsel please solve our problem😫😫🥺

[tawny veldt]

I have video for hacker please ban hem

[worn panther]

But when a person’s account is stolen and he gives you complete information, why are you like this? My account is important to me and I provided you with accurate information and you tell me that it is inaccurate and I am sure of my information

[tawny veldt]

سلام عليكم اي حد عربي بيقدر يفيدني عندي فيديوهات لهكرات بدي ابندهم

[storm flume]

Please do not use any other language aside from English in this channel, @tawny veldt. Refer to #613267301243944960 for language channels.

[worn panther]

@floral whale نفس مشكلتك اني

[night cloak]

You didn't notice DP-28 comes 30 rounds only, @coral maple?

[floral whale]

When I registered to my account, I was unable to open a new account with the same old account

[worldly arch]

guys do you support korean version ??

[night cloak]

We do not support Korean version, @worldly arch.

[coral maple]

@night cloak why tho

[floral whale]

،

When I registered to my account, I was unable to open a new account with the same old account

[worldly arch]

We do not support Korean version, @worldly arch.
@night cloak so how can i get support for the Korean ??

[uneven field]

I found a functional bug how to report

[worn panther]

@floral whale

[floral whale]

I hope to recover my account.groza

[worldly arch]

I hope to recover my account.groza
@floral whale good luck

[storm willow]

@worldly arch ingame customers support

[night cloak]

Here's the link, @worldly arch;

https://pubgmobile.helpshift.com

[worldly arch]

got it
thanks

[floral whale]

When will a supervisor respond to me and what should I do until someone responds to me

got it
thanks
@worldly arch

[night cloak]

LMG always comes half bullets, from 0.3.0 version until now, @coral maple.

[floral whale]

When will moderators respond to me?

[solemn horizon]

Hi, how to unlink my acount from E-mail or phone number?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @solemn horizon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral whale]

When I registered to my account, I was unable to open a new account with the same old account

When I registered to my account, I was unable to open a new account with the same old account

[sacred folio]

السلام عليكم
شباب من يومين اشتريت تليفون جديد iPhone XS ع العموم باجي افتح اللعبه ألاقي الاسكوب كبير جدا حتى وأنا عامله ادجست ليها حل ؟

[storm flume]

Please do not use any other language aside from English in this channel, @sacred folio. Refer to #613267301243944960 for language channels.

[sharp onyx]

I found a functional bug how to report
@uneven field
Is it in global or in beta?

[uneven field]

Global

[sharp onyx]

You can report in #old

[sacred folio]

Hi
Guys two days ago I bought a new phone, iPhone XS. Generally, I open the game. I found the scoop very big, even when I treated it, why did you solve it?

[sharp onyx]

@sacred folio please try reinstalling the game

[night cloak]

What is this

[floral whale]

When I registered to my account, I was unable to open a new account with the same old account

[craggy blade]

@night cloak read #faq 3.7

[floral whale]

When I registered to my account, I was unable to open a new account with the same old account

[frigid marsh]

Hello

I've got an issue with my Korean pubg account.. I unlinked my gmail account and had no idea this would log me out before linking another.. Can't log in the account any longer.. What could be done?

Account id: 6558210499

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[polar marsh]

@wheat pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@floral whale make sure to provide the customer service the right information. If you haven't start a new conversation and give the required informations that they have asked.

[fossil bay]

Selam ben sulaiman arsalan dün Apple hesabim kapatildi ve pupg mobil hesabim Game Center ile bagliydi ve bu dolayla hesabim nasil giriş yapabilirim

[night cloak]

@fossil bay state that in English

[fossil bay]

Ok

[exotic bluff]

My device iPad Mini 5 can't play on high settings, it's working at 20-30 fps. On YouTube, other people using the same iPad have better fps than me, I have already tried reinstalling. What can I do?

[nimble token]

Hi can you guys confirm if there's a pakistani server incoming or live in pubgm? A official instagram page posted that the server is live and will be available for users within a couple of days? Is it true?

[fossil bay]

Hi miname is sulaiman yesterday mi
Apple account has been disabled and my Pupg account was sinnged in with Game Center can i take my last profile again

[floral whale]

I chatted with a customer service in Bebji, I did not find a solution. How can I speak with a supporter?> @floral whale make sure to provide the customer service the right information. If you haven't start a new conversation and give the required informations that they have asked.
@night cloak

[fossil bay]

Can someone answer me please

[full tinsel]

@sick hazel u use gameloop?

[night cloak]

Contact game center and re enable it @fossil bay

[exotic bluff]

@night cloak Any solution?

[fossil bay]

@night cloak but my account has been disabled

[night cloak]

Today morning i opened Pubg and my data counter went up like its downloading i let it download it for 10 mins but it wasnt stopping So i tried playing game but it gives 900 ping can anyone help me my ign is "Vulture"

[fossil bay]

Where i enter my last iCloud account it Said your account has ben disabled

[night cloak]

@fossil bay if you don't have a login method, then we're unable to help you.

@exotic bluff try doing a routine repair.

Today morning i opened Pubg and my data counter went up like its downloading i let it download it for 10 mins but it wasnt stopping So i tried playing game but it gives 900 ping can anyone help me my ign is "Vulture"
@night cloak can anyone help?

It might have downloaded the resources packs @night cloak

@neat grotto use a discussion channel and don't spam emojis

No i tried looking in settings its not downloading anything

@nimble token yes it is

No i tried looking in settings its not downloading anything
@night cloak So is it downloading a update or somethin?

[fossil bay]

Thanks for support but my account i can’t reach it 😢İD :5486056390

[storm flume]

You can contact the customer service via the game settings, @fossil bay. Refer to subpoint 5.3 in #faq for further instructions.

[full tinsel]

@sick hazel i fixed it in my emulator

[autumn ivy]

There's this glitch where you can't hear your teammates and they can't hear you. When is this gonna be fixed?

[night cloak]

No i tried looking in settings its not downloading anything
@night cloak can anyone help

[full tinsel]

@autumn ivy restart your game and it will be fine

[autumn ivy]

@full tinsel that doesn't fix it anymore

[polar marsh]

@noble void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

@night cloak You had resources packs installed before this whole thing happend correct?

[night cloak]

No

I dint install it because it took too much time to download

I only downloaded all maps

[autumn ivy]

Then it probably downloaded packs and maybe you accidentally cancelled the downloading?

[fossil bay]

You@storm flume Thanks I will try it now

[night cloak]

Then it probably downloaded packs and maybe you accidentally cancelled the downloading?
@autumn ivy i downloaded Half and there was around 300 mb left to be downloadd but it took 900 when i was playing

[autumn ivy]

Does it usually take that much?

[night cloak]

There's this glitch where you can't hear your teammates and they can't hear you. When is this gonna be fixed?
@autumn ivy is it?

Does it usually take that much?
@autumn ivy what?

[autumn ivy]

Mhm

@night cloak Does it usually take that many mbs when you're playing?

[night cloak]

no

It takes like 20mb to play one game

[autumn ivy]

Maybe you had something that was also consuming the mbs in the background while you were playing the game?

[night cloak]

@autumn ivy you can go to #news and scroll up,if you have the microphone problem,then please do fill the form

[autumn ivy]

@night cloak Okay, Ty

[night cloak]

Maybe you had something that was also consuming the mbs in the background whole you were playing the game?
@autumn ivy I restarted my phone still its not fixed

@night cloak try reparing the game

[autumn ivy]

That's pretty weird, Try routine repair.

[night cloak]

yes

@night cloak try reparing the game
@night cloak alredy did

ik this is weird

@night cloak reinstall it

i reinstalled also

Thats why im here

and if there's any more problems then contact the customer service

I alredy contacted TO the south korean team

[sick hazel]

@full tinsel mobile to emulator??

[night cloak]

@craggy blade my English isn't the best

[autumn ivy]

@night cloak Then you should wait for a reply.

[night cloak]

@night cloak Then you should wait for a reply.
@autumn ivy yea

[autumn ivy]

Good Luck!

[night cloak]

:) Anyways Thanks For The Support

[autumn ivy]

You're Welcome!

[craggy blade]

@night cloak in simple words you can't play multi-player for some time because your merit is less. Gain merit by playing solo.

[nimble token]

is pakistani server live in pubgm right now?

[craggy blade]

@nimble token yes

[night cloak]

@craggy blade ohh okey i check it

[nimble token]

@craggy blade i can't see it

[night cloak]

Thx

[autumn ivy]

@nimble token No.

[craggy blade]

@nimble token it's a server

Welcome :)

[nimble token]

nor am i seeing reduction in pings.

[sacred folio]

@sharp onyx I do it and there’s nothing

[autumn ivy]

Same here but sometimes ping is more then 500/600 so I'm not sure.

[nimble token]

will i see a server region choice like middle east and europe or the new pakistani server will just provide us with lower pings? Help me out a bit

[craggy blade]

Hey PUBG MOBILE Fans! They heared your voice! Pakistan Servers have been improved to assure you of smoother and faster gameplay!
Why not inviting your friends and having an exciting match right now! @nimble token

[sharp onyx]

@sacred folio please report the issue in #old along with device name and when it started

[spring void]

@nimble token that server will not appear seprately, it just means that your ping will be much lower.

[cold otter]

@spring void is it true or its fake news

[nimble token]

@spring void alright how much time will it take to fully affect our pings? Last question

[craggy blade]

@nimble token it's out.

[spring void]

@nimble token the ping is already reduced.

[nimble token]

oh alright

[full briar]

I want help.

[spring void]

@cold otter that is official news, you can see it yourself ingame.

.support @full briar

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full briar. Remember to read through #faq before asking questions in the support channels.

[floral whale]

I chatted with a customer service in Bebji, I did not find a solution. How can I speak with a supporter?

[full briar]

Why was I given the Band?

[cold otter]

@spring void is it true or its fake news

[full briar]

I've spent my account high. 6 Thousands of dollars. Lol

[craggy blade]

@cold otter true

[spring void]

@cold otter if you are from Pakistan you can check it out yourself ingame. It is official news.

[cold otter]

@cold otter if you are from Pakistan you can check it out yourself ingame. It is official news.
@spring void ok thanks

[stable haven]

06.16 20:33
Dear Sir/Madam

Subject : PUBG ID Login Problem, Please Help

Dear Sir/Madam

My Game ID :5550495164

Nickname :『GLX』Yusefツ

Sir/Madam,

I am Not Able To Login My Pubg Account , Its Showing [ Your Account Has Been Disable For Violation of PUBG MOBILE Guidelines] But I am Not Done Anything That Violates Your Guidelines, I Always Follows Every Terms And Guidelines. Please Activate My PUBG MOBILE Account As Soon As Possible Its Very Valuablae and Important For Me.

Thanks

Your Sincerely

Yousef Elmeadawy

[pulsar creek]

Hello My name is (Ramialkhateeb) My account in the game has been banned
without warning and without cause and I have not violated the terms and
conditions of the game and I hope that my account will be returned and
removed from it. This is my account ID (5214536248)
Please support PUBG and I want to restore my account

[crisp turret]

@pulsar creek @stable haven hey , please use the in game customer service support for knowing the correct reason of banning.

[pulsar creek]

I have contacted them a lot without success in writing that they are breaking the rules and I have not broken the rules

[crisp garden]

@pulsar creek how long

[pulsar creek]

Violation of the rules

[night cloak]

why did I get 10 years ban for no reason lmao

[pulsar creek]

3 months ago

[night cloak]

I spent 200 USD on the game in the month before I got banned

[pulsar creek]

10 yars

[night cloak]

like wtf

PUBG anticheat:

Hackers = No ban

Players = Ban

[scenic warren]

Hello
Ist possible to change the password of the email that I use to log in to pubgm
Because I gave it to someone and his trying to ban my account by using hack on my account

[pulsar creek]

10 years لاشى

10 years ban

[night cloak]

Yeah

I got 10 years ban as well

[crisp garden]

No accounts are suspended without proper reason

[night cloak]

Lol search on google: PUBG banned for no reason

[scenic warren]

@crisp garden could you help me

[night cloak]

youtubers with 200K subs getting banned lol

[heavy vortex]

Nowadays many scammers are there on YT.. Maybe you've trusted any video by mistake. which resulted in ban.. I'm just giving a small suggestion..

[pulsar creek]

Perhaps there is a mistake that I did not commit any offense to be banned for 10 years

[night cloak]

Lol

[spring void]

All bans are justified as @crisp garden mentioned. Avoid discussing this any further here as we do not deal with such quereis here. You are free to file a claim ingame.

[scenic warren]

Hello
Ist possible to change the password of the email that I use to log in to pubgm
Because I gave it to someone and his trying to ban my account by using hack on my account

[night cloak]

Be advised that it's is your responsibility to protect your account and sharing accounts are against the ToS. Right now you can't change the passwords @scenic warren

[pulsar creek]

How can I contact and return my account?

[night cloak]

@pulsar creek do the file claim

[pulsar creek]

I did that, but to no avail, and the response is automatic

[north mountain]

My account also got ban for no reason . Please dont waste your time to recover it .

[night cloak]

My account also got ban for no reason . Please dont waste your time to recover it .
@north mountain did u hack

I didn't hack and I got banned as well lol

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tawny veldt]

Help me i need to go chat arab plz help me

[feral knoll]

@tawny veldt join MENA server link in #613267301243944960

[polar marsh]

@topaz mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@stable haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@pulsar creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@void aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[karmic epoch]

My account was hacked

[polar marsh]

@karmic epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[indigo storm]

Why Phone pe is not available in midasbuy

[fast adder]

Has s12 recap released or not yet

[elfin canopy]

Has s12 recap released or not yet
It will be available in next update.

[night cloak]

You can contact midasbuy for that. @indigo storm

[sullen marsh]

@elfin canopy when is the next update

[burnt token]

gimme 30uc for free to complete this event

[storm flume]

We currently do not have a specific release date for the upcoming update, @sullen marsh. Once we do, we will publish further information in #news.

[sullen marsh]

Ok

[autumn ivy]

@burnt token This is a support channel only for people in need of help.

[burnt token]

i need help then

[autumn ivy]

You're wasting staff's time

[slate mural]

Can someone help me I’ve got everything downloaded for beta but when I click log in with Apple it says failed

[burnt token]

how this possible i supposed to not to spend money but the mission is actually spend money then why its called free please dont troll again us i wont disturb again 🧐

[autumn ivy]

It's complete mission to get free LUCKY HAMMERS Not "free rewards" and that's a mission you have to complete to receive rewards.

Free Luky hammers means you don't have to spend any money on getting the lucky hammers. Which has nothing to do with spending money on missions.

[burnt token]

@autumn ivy thanks for lettinge know sorry for any trouble

[autumn ivy]

No problem. Always here to help!

[solar lichen]

I don't use iny hack or vpn

[upper pasture]

Hack please baned him

[autumn ivy]

@upper pasture #cheater-reports

@solar lichen Please contact in-game support.

[solar lichen]

i already sent a massage to support

[autumn ivy]

Great. Wait for a reply and make sure to make the message as detailed as possible.

[night cloak]

Do you use iOS ?

Maybe your iOS is jailbrake?

[solar lichen]

no i use redmi not 8 pro

[autumn ivy]

Did you use gfx/VPN/is your device rooted?

[solar lichen]

I think problem is i use mobile data then used wifi

my device is rooted no vpn

[autumn ivy]

I think problem is i use mobile data then used wifi
@solar lichen
That's not the issue.

my device is rooted no vpn
@solar lichen
Could be the reason, Not sure tho.

[crisp garden]

Jailbroken phone doesn't get you banned unless there's some suspicious files

[polar marsh]

@solar lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limber coral]

Anyone facing less foot step sound in iOS? Iphone xr?

I am really getting annoyed with that

[bold siren]

Try repairing your client on your login screen, @limber coral.

[polar marsh]

@warm light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal oxide]

hello guyz

[modern bolt]

Guys I was playing pubg m on a android device by google I’d but now I switched to iPhone now I can’t play PUBG with the same account on iPhone and I don’t use Facebook and Twitter so anyone know how to connect Game Center to my pubg m

[autumn ivy]

@normal oxide Hello. Do you require assistance?

@modern bolt Open pubg on your Android device and then go to settings then tap on the + icon from there you can add Facebook.

[modern bolt]

I don’t use Facebook

I want to add apple Game Center account

[autumn ivy]

Just download Facebook and then log into your account using Facebook Then add game center if you want to, I don't think you can add game center from Android. Remember you can't unlink accounts once they're linked.

[polar marsh]

@modern bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@icy token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear onyx]

Sir, as soon as I jump from the plane, my health decreased. And my ID will be banned as soon as I land.This is due to a glitch. Not due to hack please understand and unban his id ASAP!

[polar marsh]

@clear onyx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil viper]

@clear onyx What is your ID?

[cedar spade]

No option to open premium crate. I’ve 16 of them

[short eagle]

it will be back on june 21

[cedar spade]

Umm is it a glitch?

[short eagle]

it was removed

[cedar spade]

Why?

[polar marsh]

@brittle shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick hazel]

I am reported yesterday but still mu problem is same why??

[autumn ivy]

Sir, as soon as I jump from the plane, my health decreased. And my ID will be banned as soon as I land.This is due to a glitch. Not due to hack please understand and unban his id ASAP!
@clear onyx
Please contact in-game support.

[elfin canopy]

@sick hazel Have you provided your details?

[sick hazel]

@elfin canopy yes all provided

@autumn ivy Updated

[elfin canopy]

Then wait patiently :)

[autumn ivy]

Nvm I mistook

[elfin canopy]

It's fine,@autumn ivy, no issues :)

[sick hazel]

@elfin canopy waiting since yesterday morning

[autumn ivy]

Thx, Sorry will try not to do it again :)

[elfin canopy]

It may take some time,@sick hazel. Your issue has been forwarded, hopefully it'll be resolved soon.

[distant slate]

where can you check if someone reported you? And how is this verified if it’s a legit report? I have 84 merit points and they are apparently when you kill your own teammate? but I don’t do that so it’s confusing why those points have been taken away.

[storm flume]

Please refer to subpoint #3.7 in #faq for further information, @distant slate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wintry storm]

Is this fake or real 🤔

[autumn ivy]

@wintry storm Real.

[elfin canopy]

@wintry storm it is offical.

[wintry storm]

Okay

[floral moon]

@sick hazel They make you fool, iam waiting from 28th may but still no any solution. 😡

[amber cedar]

I was playing game suddenly i close game and came in 7 min and game shows disconnect for too long goto kain menu. And i cant enter game

[modern bolt]

Can I unlink my pubg mobile account with google play and link with apple Game Center

[amber cedar]

How i enter again. I was alive 😐

[elfin canopy]

It's your network issue,@amber cedar, you cannot enter again.

[amber cedar]

I kept game in background.

[elfin canopy]

@modern bolt unlinking feature has been disabled as for now.

[amber cedar]

Why i cant enter again😡

I m still alive . 😔

[modern bolt]

Will they enable again? @elfin canopy

[polar marsh]

@tough anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

@modern bolt You can't unlink accounts once they are linked

[elfin canopy]

@modern bolt If we will have any information regarding this, we'll publish it in #news. Keep an eye on it.

[modern bolt]

Kkk

[dense shard]

How much storage does the beta download require?

[autumn ivy]

@dense shard Downloading the xapk from apkpure takes about 1.5gb idk about in-game downloads.

[crimson spruce]

Hello i get always 10 minutes baan when I play with my phone jailbroken and when I remove jailbraik I don’t get 10 minutes ban! Why pubg baann people who have jailbreak wtf is this

[fresh crypt]

why cant i message in cheater reports

[autumn ivy]

@fresh crypt For the time being it's turned off.

After a while you will be able to send messages.

[pallid adder]

Question my friend in the Philippines is having issues dl it gets half ways the cancels. Is it a programming issue or device?

[crisp turret]

@crimson spruce because of jailbreaking or the rooting , Account can't be banned . Are you using any third party application while playing ?

[crimson spruce]

I don’t use any application when I play

[sand path]

We only provide support for stock OS @crimson spruce

[crimson spruce]

I just have jailbroken is not only me @crisp turret they are lot of people who get ban because jailbreaking go check on Reddit

[craggy blade]

@fresh crypt

The channel can be used by @Rare users and above, and will be closed once every 24 hours in order to promptly respond to all reports. In order to promptly respond to all these reports, the channel will be reopened when the latest reports have been processed.

[crimson spruce]

@sand path wtf lol u should fix this problem

It’s stupid to ban people because they have jailbreak

[sand path]

We only provide support for stock OS @crimson spruce
@sand path

You can contact customer service regarding this.

[crimson spruce]

@sand path this game gonna make me crazy I swear

[wild sorrel]

Hello. Does using GFX tool such editing resolution is allowed in pubg?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wild sorrel.

[sand path]

^

[wild sorrel]

even if its from google play?

[crisp turret]

@wild sorrel yes !

[wild sorrel]

is there any chance to edit the zoom out the character on phone?

like ipad show full character, is there a way to set it?

in 2020 there still cancer services such pubg.

[autumn ivy]

like ipad show full character, is there a way to set it?
@wild sorrel
Specify

[wild sorrel]

Like if I edit resolution with GFX tool

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wild sorrel.

[polar marsh]

@wild sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

Like if I edit resolution with GFX tool
@wild sorrel
Using gfx will result in termination of your account. So don't use it

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @autumn ivy.

[tropic lake]

Why i am not getting m416 GLACIER skin,on the other side new account s are getting it ,it hurts im playing since season 2,please help i beg to you.

[raw kestrel]

Hello, my Facebook account linked to the pubg account was stolen yesterday and then uploaded photos to the Facebook account, which led to his closing permanently and my pubg account was stolen. Please help me to restore my account. @PUBG MOBILE

@storm flume Hello, my Facebook account linked to the pubg account was stolen yesterday and then uploaded photos to the Facebook account, which led to his closing permanently and my pubg account was stolen. Please help me to restore my account.

[autumn ivy]

Why i am not getting m416 GLACIER skin,on the other side new account s are getting it ,it hurts im playing since season 2,please help i beg to you.
@tropic lake
It's based on luck.

@raw kestrel Please don't spam. A staff member will be with you shortly.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @raw kestrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tropic lake]

@autumn ivy ye dear please help me in getting m416 glacier ,or tell mesomething that i can increase s my luck in pubgm

[polar marsh]

@crisp prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

@tropic lake It's completely based on luck which cannot be increased.

@floral whale Could you please translate that?

[tropic lake]

@autumn ivy tell me one thing can i get in future ?? Or i should switch my account.

[autumn ivy]

You can infact anyone can. Switching accounts won't increase your luck.

[tropic lake]

@autumn ivy tell me the exact amount of uc i should buy to get it .

[autumn ivy]

Like I said it's based on luck some people get it for 2000 uc others get it for 20,000.

[tropic lake]

@autumn ivy okay then tell me the maximum amount of uc .

[autumn ivy]

Maximum amount as in?

[wild sorrel]

@tropic lake , there is no guaranteed amount to make you the M4 but i can tell you change your flag to Iraq.

[floral whale]

@floral whale Could you please translate that?
@autumn ivy .Hello soldier.

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. With this, you should probably be restoring your original account now.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need further investigation. We kindly ask you to read the instructions again and follow them a confession, then contact us again for more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the restoration of the same lost account, as this will make it difficult for the recovery process to be disabled. Thank you very much for your cooperation. We will always be available to help as soon as possible.

[storm flume]

You can contact the customer service via the game settings, @floral whale. Refer to subpoint 5.3 in #faq for further instructions.

[tropic lake]

@wild sorrel i will change it now ,should i also use iran vpn while crate opening ??

[wild sorrel]

Maybe Karan use it too

[floral whale]

You can contact the customer service via the game settings, @floral whale. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume .لم اتوصل الي حل

[storm flume]

Please do not use any other language aside from English in this channel, @floral whale. Refer to #613267301243944960 for language channels.

[wild sorrel]

70 percent of iraq players got the glacier m4 ez lol

[autumn ivy]

@autumn ivy .Hello soldier.

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. With this, you should probably be restoring your original account now.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need further investigation. We kindly ask you to read the instructions again and follow them a confession, then contact us again for more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the restoration of the same lost account, as this will make it difficult for the recovery process to be disabled. Thank you very much for your cooperation. We will always be available to help as soon as possible.
@floral whale
Basically your account doesn't meet the requirements to be restored try to send them a msg again but this time fill out as much detail as possible

[tropic lake]

@wild sorrel how you know that bruh ??

[wild sorrel]

I'm playing since season 6, all time i join a team

[autumn ivy]

70 percent of iraq players got the glacier m4 ez lol
@wild sorrel
This is a support channel, Please use a descission channel.

@tropic lake ^^^

[wild sorrel]

Every time 3 or 2 of them got the glacier m4

[floral whale]

You can contact the customer service via the game settings, @floral whale. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume .

[wild sorrel]

Lox, you wannbe admin okay but i'm helping him as u can see.

[floral whale]

Please do not use any other language aside from English in this channel, @floral whale. Refer to #613267301243944960 for language channels.
@storm flume I have not reached any solutions, and I am annoyed when every time the same response is received, I hope. My investigation has started to retrieve the account

[tropic lake]

@wild sorrel ohk i will open crate in iraq

[autumn ivy]

I don't think "70 percent of Iraq players got the glacier M4" is helpful but k

[polar marsh]

@olive arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tropic lake]

@autumn ivy what you think lox should i change my flag and try for m4 ??

[polar marsh]

@wild sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

@tropic lake changing flag won't get you the M4 skin.

[wild sorrel]

it will

if he change flag and vpn to iraq he may geti t

[floral whale]

When I registered to my account, I was unable to open a new account with the same old account

[tropic lake]

@autumn ivy then tell me something that can help me

[autumn ivy]

VPN to South Korea may help. But don't play a game while your VPN is turned on it will result in a termination

[tropic lake]

@wild sorrel do you have m4 glacier?

[floral whale]

@ツJOO《TNT》 Could you please translate that?

@𝗟Ø𝗫𝗬Ø𝗣 .Hello soldier.

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. With this, you should probably be restoring your original account now.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need further investigation. We kindly ask you to read the instructions again and follow them a confession, then contact us again for more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the restoration of the same lost account, as this will make it difficult for the recovery process to be disabled. Thank you very much for your cooperation. We will always be available to help as soon as possible.

[wild sorrel]

I dont karan, but most iraq players does. Joo, you provided not enough information to restore your account.

You need to provide more information about the account such the questions they ask you with correct as enough answers to get your account back.

[autumn ivy]

try to send them a msg again but this time fill out as much detail as possible

[floral whale]

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. With this, you should probably be restoring your original account now.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need further investigation. We kindly ask you to read the instructions again and follow them a confession, then contact us again for more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the restoration of the same lost account, as this will make it difficult for the recovery process to be disabled. Thank you very much for your cooperation. We will always be available to help as soon as possible.

[autumn ivy]

Please don't spam. Read the messages sent above.

[little grotto]

What r all the rules for upcoming pmco ??

[wild sorrel]

They would announce it when its ready or the pmco ready.

[little grotto]

But pmco registertion starts at 24th

[wild sorrel]

we are 16 now.

[floral whale]

Please don't spam. Read the messages sent above.
@autumn ivy .I have read the message above. But I have not found solutions. I provide them with complete information with all the details. But I want the investigation to start reclaiming one of my accounts from support.

[autumn ivy]

Alright. I'm sorry if I couldn't find you a solution, I recommend you send them another message and this time with more detail then the previous one.

[floral whale]

Alright. I'm sorry if I couldn't find you a solution, I recommend you send them another message and this time with more detail then the previous one.
@autumn ivy .I needed clarification on: account ID. It is what

[real moon]

What is the consequence of using bug?

[night cloak]

@real moon Temporary or permanent suspension from the game, once caught.

[real moon]

Permanent? Gosh.

I just use a bug but i dont use it to defend against enemy i just do what my friend tell me what to do i dont even know that it was a bug

In miramar apartment that bug you can go under the stair

[sharp onyx]

Please avoid repeating it. Exploiting bugs is against the game's ToS

[night cloak]

Well :-) if l it's first time I don't think it's a big problem just avoid using it :-)

[real moon]

Welp okay thanks for the info

[floral whale]

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. With this, you should probably be restoring your original account now.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need further investigation. We kindly ask you to read the instructions again and follow them a confession, then contact us again for more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the restoration of the same lost account, as this will make it difficult for the recovery process to be disabled. Thank you very much for your cooperation. We will always be available to help as soon as possible.

[austere merlin]

How to level up fast in the server

[chrome brook]

Good afternoon, dear administration. for a month I have been debited game currency from my account when buying game currency. A letter arrives that I have a fine for a purchase through a third party. the fact is that I make all purchases exclusively in the gaming machine! a month I write technical support in the game and do not receive an answer. I ask you to help in this situation and return the deducted money to your account. my id in the game: 5697610068. thanks!

[night cloak]

@austere merlin by chatting (make sure to follow the #613267301243944960 )

@chrome brook any purchases that are made from an unauthorised will lead to UC deduction. We can't help you with this.

[wispy lodge]

I came because of passive playing friendly fire

Please help me

[grand notch]

#questions When Will Arctic Mode come back

[storm flume]

We currently do not have a specific release date for the upcoming update, @grand notch. Once we do, we will publish further information in #news.

We are unable to provide assistance if you do not ask a question or state a problem, @real moon , @wispy lodge. Remember to read through #faq before asking questions in the support channels.

[glass shale]

I’m seeing YT videos saying to set frame rate to extreme, but I’m not seeing that option on my iPad 11 Pro. Any ideas why? Maybe a device limitation or removed from game?

[night cloak]

How do i dismantle emotes?
Like i got the sara emote twice and I don't know what to do
They don't show it in dismantle items list

[oak path]

Please have some .good non biased people at cheater reports. There is a report related to solo mode teaming up. The guy in that video is clearly violating the rules. But 7 people were blind enough to call it "not cheating" and gave it red marker

[trim basalt]

I need pubg help

[sharp onyx]

@oak path #cheater-reports is not meant for reporting team ups. That is to be done in game. That video was rejected because there wasnt enough evidence for hacking

@glass shale set your graphics to smooth, and then check if you still dont get extreme frame rate

[trim basalt]

My ping gets stuck at 300ms in some matches my net is fyn

[glass shale]

Okay, I’ll give that a try!

[sharp onyx]

@trim basalt which server do u play on?

[trim basalt]

Asia

It started happening recently

[sharp onyx]

Yes, asia has multiple sub servers. So sometimes tou might get matches onto one that is geographically far from you, hence the high ping

[oak path]

@oak path #cheater-reports is not meant for reporting team ups. That is to be done in game. That video was rejected because there wasnt enough evidence for hacking
@sharp onyx

Thanks for the reply man.
Can we have a teaming up report system here too? I have reported many before , in game... Yet they are still playing fine and can be found in top 100 conquerors list..

Thanks again 😊

[glass shale]

@trim basalt, that did it, thanks! Just curious, do you recommend that over using HDR/ultra?

[trim basalt]

Some matches are fyn but in some ping won't go down

[sharp onyx]

@oak path you can suggest this in #discord

[oak path]

@sharp onyx thanks 🤗

[sharp onyx]

@glass shale np. Highest frame rate is always advisable. Try checking if you still get extreme on balanced graphics

@trim basalt the geograhical distance cant be reduced, unfortunately. So you can try exiting while in spawn island if you see high ping

[glass shale]

No, I tried each of the settings, smooth was the only one. I’m not really having any issues. I’m just a new player trying to figure out the best settings I can use, and extreme was suggested in a video I watched.

[sharp onyx]

Sure. Extreme frame rate is currently the best option. Have fun

[glass shale]

I lied...it does show in balanced...I just missed it

[merry sandal]

Looks like not all emotes can be dismantled, @night cloak. It would be appreciated if you type a detailed post in #old regarding just that.

[sharp onyx]

[polar marsh]

@trim basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@night cloak Do you also not get the dismantle option when you select the emote from inventory?
The character emote duplicates can be usually dismantled into character shards

[rich spade]

Hey how can i repport a cheaters?

[storm flume]

Hello, @rich spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fierce star]

When is season 14 coming out

[merry sandal]

No official date yet, @fierce star. But a new season takes only a few days after the previous one ends. Keep an eye on #news as well.

[floral moon]

Where is update for our issue???

[merry sandal]

Which issue?

[floral moon]

@merry sandal Facing from 28th May and Still No Any Solution, i lost my 20 daily missons and 2 200RP point creates

[visual falcon]

Guys after buying how many I can’t get these outfits

@floral moon ur PUBG is out of version and downloadable new version

[floral moon]

@visual falcon no

[merry sandal]

Does reinstalling the game from the Play Store or App Store help, @floral moon?

[floral moon]

@merry sandal 37 times re installed

[sick hazel]

@floral moon @merry sandal i am also same issue

[visual falcon]

Guys after buying how many UC I can get these outfits??????

[elfin canopy]

You may get is after purchasing 120UC,@visual falcon.

[visual falcon]

You may get is after purchasing 120UC,@visual falcon.
@elfin canopy 120 UC?

[elfin canopy]

Yes,Just the outfit not the skin

[merry sandal]

From where, @floral moon?

[visual falcon]

Yes,Just the outfit not the skinn
@elfin canopy Tnx a lot dude tnx

[floral moon]

@merry sandal what??

[elfin canopy]

I believe your issue has already been forwarded by the community team,@floral moon.

It will be resolved soon.

[visual falcon]

Yes,Just the outfit not the skin
@elfin canopy just 120 UC not above

[floral moon]

@elfin canopy but i lost my Royal pass😭😭😭😭

[elfin canopy]

@visual falcon yes.

[visual falcon]

@visual falcon yes.
@elfin canopy tnx

[floral moon]

@merry sandal @elfin canopy i purchesed ELITE ROYAL PASS in Season 5,6,7,8,9,10,11,12,13..if this season i cant complete 100RP my Chain will be broken, Alredy 1200RP points lost from past 20days

[merry sandal]

As already pointed out by Maeve, your issue has been forwarded. There is nothing we can do to accelerate the process. Please be patient. It is unfortunate that you have to deal with this, but understand that it is out of our control as well.

[floral moon]

@merry sandal who is responcible for my money, which i spended on UC???

@merry sandal please DM me approx date of this issue Update

[merry sandal]

Since it is tough to even guess what the cause of the issue is, giving out a date ahead of time cannot be done.

[floral moon]

Before season 14 or after season 15??

@merry sandal i have 1 more question, SAMSUNG A50 users faced Blur screen issue, they are reported on morning to evening and after next day morning they got an update and there issue solved in before 24 hour

Why there issue solved fast???? @merry sandal

We are Fool??

[merry sandal]

Because some issues simply take longer to be fixed.

[eternal sequoia]

What is ur issue

[floral moon]

@merry sandal From last 20days your all moderetors are replying new update is soon, soon, soon.. 20 days means 3 weeks, this is your support wow, And there is only 22 days areleft in Season 13 End.

1 season has 8 weeks And PUBGM is working on a little bit issue since 3 week, 3 weeks means 35% time of a season.

@eternal sequoia you are official supotter??

[eternal sequoia]

No

It could be ur phones fault and not necessarily the departments

All you are doing right now is blame and just nothing else

[night cloak]

This happened with me today. when these kind of glitches will be fixed

[stark moss]

@wet stone type your problem here

[night cloak]

@night cloak #old

[floral moon]

@eternal sequoia this is my issue can you solve this???

[eternal sequoia]

Update

[floral moon]

Also have updated version since 28th may@eternal sequoia

[stark moss]

@wet stone here

[wet stone]

yes

[stark moss]

Type your problem wait and wait for the answer@wet stone

[polar marsh]

@wet stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@floral moon
It is being looked into. All we can do is wait. Should be fixed in the next update.

[polar marsh]

@stark moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dull elbow]

Yes

[solar vortex]

This is impossible for somebody to send 4000k popularity

[timber dust]

??

[lusty lodge]

will pubg ever bring back the un.lin.k option back in the future or no?

@solar vortex why are you out here snitching on people like that

[pearl fjord]

hello i have problem

[polar marsh]

@fair dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pearl fjord]

how can we solve this ?

[whole robin]

Please help me

[crisp garden]

Reinstall game

[pearl fjord]

i did brother

and i try to log in again its same

[night cloak]

Can I show hackers here?

[crisp garden]

Ok, go to your game and tell me the number in top left

[night cloak]

I have the ids

[foggy fox]

I don’t want to take it, and you won’t be here

[crisp garden]

You can report ingame or in http://cheater-report.pubgm.cc because #cheater-reports not open yet

[pearl fjord]

0.18.0.12630

[dense ridge]

One question: why peeking button take so long to respond?

[rare crag]

السلام عليكم اداره شركة ببجي
لقد اخذ حسابي حظر بصوره مفاجئة ولا ادري ماهو السبب
انا استخدم المحاكي قمت بالغاء تثبيت gameloop وتثبيتة مره اخري ولاكن عندما قمت بتسجيل الدخول مره اخري فقدت الاتصال وعندما سجلت مره اخري تم حظر حسابي لمده 10 سنوات
ارجو ان يتم التحقق من سلامة حسابي في اقرب وقت لان الحساب متعوب علية والعب علية من سيزون 3 وشكرا

الid الخاص بالحساب
5201077244

[storm flume]

Please do not use any other language aside from English in this channel, @rare crag. Refer to #613267301243944960 for language channels.

[crisp garden]

@dense ridge lagg

[pearl fjord]

@crisp garden 0.18.0.12630

[crisp garden]

Seems you're in latest version

[dense ridge]

Is there a way to fix it?@crisp garden

[pearl fjord]

so why i cant log in xd ?

i delete the game 3 time its still same

i cant log to my account 😦

[crisp garden]

Fix your lag@dense ridge

[dense ridge]

How genius

[pallid adder]

Question my friend in the Philippines is having issues dl it gets half ways the cancels. Is it a programming issue or device?

[pearl fjord]

@crisp garden tell me what i do ?

[night cloak]

I can't log in using my FB acc

[pearl fjord]

@crisp garden i delete the game 3 time and i try to log in also still same

[foggy fox]

السلام عليكم اداره شركة ببجي
لقد اخذ حسابي حظر بصوره مفاجئة ولا ادري ماهو السبب
انا استخدم المحاكي قمت بالغاء تثبيت gameloop وتثبيتة مره اخري ولاكن عندما قمت بتسجيل الدخول مره اخري فقدت الاتصال وعندما سجلت مره اخري تم حظر حسابي لمده 3 شهور
ارجو ان يتم التحقق من سلامة حسابي في اقرب وقت لان الحساب متعوب علية والعب علية من سيزون 3 وشكرا

[storm flume]

Please do not use any other language aside from English in this channel, @foggy fox. Refer to #613267301243944960 for language channels.

[polar oar]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @polar oar. Refer to #613267301243944960 for language channels.

[polar oar]

اريد فك حظر حساب

[storm flume]

Please do not use any other language aside from English in this channel, @polar oar. Refer to #613267301243944960 for language channels.

[crisp garden]

Sorry, don't know what to do next. You can add that to #old with details or maybe the next update will fix it

[polar oar]

Hello I have no luck in opening the boxes Any Help

؟

[crisp garden]

Crates are based on luck

[polar oar]

I open a lot of boxes but I didn't get anything My friends, when they open 20 boxes, they get something special As for me, I open 100 boxes without getting anything

[night cloak]

Other ways of logging in are working except for FB

[shy mist]

It aint luck 😂😂..All crates are scam dude...I've opened 10 classic crates consequtive days ..And in every crates I got 20 silver frags...If u call that LUCK it's substantion is SCAM.

[crisp garden]

Because it's 75 % chance

[shy mist]

Yeah I wonder if the Dev's forgot maths eh? The legendary probability is 2% or less and Mythic is 0.+ ++( any no.) ..
From season 1 I've Only 1 Mythic and u call that luck bruh?

[polar oar]

Because it's 75 % chance :02Shrug:
@crisp garden
Can you send 600 cash to my BBG account?

[crisp garden]

@pallid adder you can download in the official website

[storm flume]

Please do not use any other language aside from English in this channel, @whole robin. Refer to #613267301243944960 for language channels.

[crisp garden]

Of course they will make it lower as it's a mythic item

[storm flume]

Please do not use any other language aside from English in this channel, @whole robin. Refer to #613267301243944960 for language channels.

[polar marsh]

@fading bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frank glacier]

Help, I do not know how to play a lot of hacks. I do not know. I raise my assessment of cheaters. I want to connect ACE. What should I do?

Help, I do not know how to play a lot of hacks. I do not know. I raise my assessment of cheaters. I want to connect ACE. What should I do?

[polar marsh]

@half birch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole robin]

Please help me.
Hello. company management. I have a big problem with my pubg account. She lost my account in the game by disconnecting one of the social networks (Google) and I cannot access the other (Facebook). After that, I created a new account in pubg with the same social account that I canceled linking to my lost account. I contacted support more than once. And they always reply to me with this message. Please connect my problem correctly to support. I hope the solution quickly. I waited for about 60 days.
Id of my lost account (5187173944)
User: 《ＬＹ 者 ＯＮ》

Id My New Account (5829432571)

.

[frank glacier]

Help, I do not know how to play a lot of hacks. I do not know. I raise my assessment of cheaters. I want to connect ACE. What should I do?

??

[polar marsh]

@rare crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat cargo]

Hello.

One of my friend’s account was hacked this morning. It was linked through his g-mail account and twitter account. Is there a way that he can recover this account? Currently another user is active on this account and is using it as their own.

What details are required to show proof of the ownership of the account?

[frank glacier]

Help, I do not know how to play a lot of hacks. I do not know. I raise my assessment of cheaters. I want to connect ACE. What should I do?

[brisk haven]

Hello
Topic in brief
My mobile phone was hacked and tampered with the programs and applications, and when my accounts were retrieved I found that my account was tampered with. I ask you to solve the problem on my account because I have no guilt in the matter. Thank you.
And this account number is 537669119

[frail ice]

Hello

[night cloak]

Heelo

Hello

Are there any officials here?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@full karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[deft shell]

My account is blocked😫 . ID :5185980587

Please help me

[serene tusk]

look what they will reply u

pubg m and the whole team sucks

they dont know what they are doing

so if u spent any thing on the account

go refund it all and then they will take u srsly this is what is the game about

i will do that for sure

i got frozen for 2 months

cuz i used an emulator and i will for sure refund every thing i spent on the acc

[warm compass]

it's showing this popup even though i have the latest version installed, u even deleted and reinstalled the app but it wont let me login

[verbal kestrel]

I want accurate scopes sensitivity

[kindred zinc]

When unlink option will come back?

[vivid merlin]

@kindred zinc it is disabled indefinitely for now, any further information about it will be posted in #news

[tiny jacinth]

I lost my account from Facebook

[solemn yacht]

is erangel 2.0 in 19.0

[vagrant onyx]

If you have encountered an issue with the account unlinking feature, @tiny jacinth , contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

@solemn yacht dont have details on that, any information regarding that will be posted in #news

[polar marsh]

@steady basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@bright tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone sable]

Can someone please explain how are hackers manually detected? Video replay? Some kind of stats? Because there is a due both hackers keep coming back in every match no matter how many times they kill me on the villa roof where no one can see me. But they and other hackers can. I keep reporting them every time but there are again back in every second match. :(

*duo on KRJP FPP Solo Viekendi

[night cloak]

why pubg are insulting muslimūn

by not writing properly الله on flag of Irak and Saudi

I accidentally linked my account to India when I wanted to change the flag 😦

[night cloak]

I got 1 shot I have video replay like tf

[mystic trellis]

wtf why does this keep happening

[polar marsh]

@placid juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@steep stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic depot]

i am playing pubgm kr on ld player emlatour its safe or not becouse its not working on gameloop

[vivid merlin]

@sonic depot the only recommended emulator is gamelopp.

[polar marsh]

@sonic depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opal stream]

Hello, I want help

[floral fern]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @floral fern. Refer to #613267301243944960 for language channels.

[opal stream]

hu

[polar marsh]

@sonic depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sonic depot You risk a ban for using emulators except for GameLoop.

[floral moon]

@pearl fjord @warm compass welcome no group, we are also facing this isshue from last 21 Days, still no any solution.

[sonic depot]

okay i hope to support the Korean version on the emulator

[obtuse idol]

Will we be banned if we play with a controller on Mobile???

[polar marsh]

@deft shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@obtuse idol it's not encouraged to use one.

[opal stream]

I want someone who appreciates my fatigue for two years

[haughty cypress]

thats not what fatigue means tho

[sacred bough]

how can i change my account's region since the option is not availble for me?

[tranquil viper]

@vivid merlin Cheaters have ruined NA FPP. It's sad to see the state of the game. It's become unplayable. Help us!

[vivid merlin]

@tranquil viper unfortunately I can't do anything about cheaters, the best thing for you to do is report them.

[sacred bough]

can you do anything in my case thought? @vivid merlin

though*

[tranquil viper]

@vivid merlin Yea, I figured. Reporting really doesn't solve anything. It's basically pointless.

[vivid merlin]

@sacred bough the change option region isnt available in european countries.

[sacred bough]

oh ok thanks fam

[tame moth]

Hi can someone help me with something ?

[vivid merlin]

what's the issue?. @tame moth

[tame moth]

Some one try to steel my account now with my Twitter , how I can unlink him ?

[vivid merlin]

@tame moth was it the Twitter that was hacked or the pubg account ?

[tame moth]

I give him my Twitter , and now he try to steel my account

I gave it to him in the past

and I just want to be able to unlink it

[vivid merlin]

refer to faq 2.8 in #faq @tame moth

[tame moth]

in the past it was the option to unlink it, now why is it no longer

[vivid merlin]

the unlink feature was disabled due to issues they had with it.

[tame moth]

the given person enters and swears at several people, deletes my friends, spends my ucs

[high geyser]

Hello, I hope to help me. He spoke with support, but they did not respond to me. I have a problem with my account. All I recharge is credit. I hope to help me. I know you cannot. I hope you can help me

[high orchid]

Please help me! I want to unlink from email because my id yesterday got hacked and the hacker link his email. I got access to my account but he also have it. Help me please🙏🏻

[tame moth]

I'm a competitive player, I play tournaments, etc., and now the pmco is coming and I can't lose my account

[vivid merlin]

@tame moth your account details is meant for you only, please contact customer service if you would like for that person to be removed

[tame moth]

How I can contact them ?

[mellow moss]

Hello 👋🏼 I just need someone to help me to get my account back 🙏🏻🥺

[vivid merlin]

@tame moth go to the in-game setting s > basic and on the bottom left it will say contact customer service.

[tame moth]

Well, there it is written to me that it is impossible to unlink it

[vivid merlin]

@mellow moss was the account hacked?

[high geyser]

@vivid merlin
Hello, I hope to help me. He spoke with support, but they did not respond to me. I have a problem with my account. All I recharge is credit. I hope to help me. I know you cannot. I hope you can help me

[vivid merlin]

@high geyser please do be patient and wait for a response from them.

[high orchid]

Can anyone help?

[vivid merlin]

@high orchid contact customer service to remove the hacker.

[tame moth]

Lazy , how I can contact them ?

[polar marsh]

@mellow moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[high geyser]

@vivid merlin
I talked to them a whole month ago 💔

[high orchid]

They are ending the conversation

[vivid merlin]

faq 5.3 in #faq @tame moth

@high geyser have you tried to contact them again?

[high orchid]

Each time I try to contact

[tame moth]

@vivid merlin I know Lazy but there it is written to me that it is impossible to unlink it

[high geyser]

@vivid merlin
I tried again but there was no response

[vivid merlin]

@high geyser it takes time for a response please be patient.

@tame moth but not impossible to recover it.

[tame moth]

@vivid merlin you can't contact them or anything?

[vivid merlin]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[high geyser]

@vivid merlin

My credit has gone to 4000UC and every time a charge goes

[vivid merlin]

@high geyser you get a uc deduction?

[tame moth]

I can join on my account , but the hackar can too , and he spend my uc , delete all my friends , and exist from clans , I'm in magic , pmco team ...

And he insults them

[high geyser]

@vivid merlin
Yes, my balance is deducted from the game

[tame moth]

He buy uc from the shop and after he make the redound , after he spend it

[high orchid]

But is it possible that they will remove the email because in customer services there no option like unlink from E-mail

[vivid merlin]

@high geyser uc deduction only occurs when you buy uc from third party sellers.

@tame moth the only option is to contact customer service.

[high geyser]

@vivid merlin
Buy from a card itunes

[vivid merlin]

@high geyser do contact customer service and wait patiently for a response, they will get back to you.

[high geyser]

@vivid merlin
Thank you my friend ♥ ️

[high orchid]

How do I check my registered date of pubg acc?

[vivid merlin]

@high orchid there is no actual way to check it, take an estimated guess.

[bold jolt]

Hello PUBG MOBILE My account id 5282597167has been mistakenly classified. Please review the decision to classify my account I was lying when I opened the game.

[high orchid]

@vivid merlin it was my guest account earlier i can't remember

[tame moth]

@vivid merlin
I always contacted them but they never helped me, when they stole my first account they didn't unlink on twitter and with this will be the same

what should i do now I also sent them an email here @[e-mail]

[night cloak]

@bold jolt banned

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

You can contact the customer service via the game settings, @tame moth. Refer to subpoint 5.3 in #faq for further instructions.

[quasi hawk]

I am Unable to login to my Account.
Its showing your account has been Disabled for Voilation of PUBG MOBILE Guidelines.
But I have not voilated any Guidelines on My Account.I follow every Guidelines and Terms Carefully.
Thank You.

PUBG ID:- 5158371435
PUBG NAME:-Kinghalim

[bold jolt]

@night cloak I know whatis the solution?

[polar marsh]

@quasi hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@bold jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

If my issue not solved today, i lost my WEEKLY 3rd 200RP point Crate.😡 @everyone

[polar marsh]

@spare cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick hazel]

@floral moon i lost 1 Point Card of 200RP😫🥺

[dry dirge]

my friend who created an advance room can see 10 spectator slots but no one else can see it :(

the owner of the advance room can access 10 spec slots but everyone else can only see 2 slots

[storm willow]

@dry dirge global version have only two spectators slot. Korean client havw 10 slots

You may post in #old and explain your suggestion

[dry dirge]

okk thank you uwu

[polar marsh]

@topaz frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Can anyone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Ok so whenever i open the game it automaticly starts downloading the packs and maps and how can i stop it?

[normal fulcrum]

You can't as long as you're on wifi

[night cloak]

yea i letted it download for 20 mins

It dint work stIll

I tried restarting reinstalling

Need help to unlink my account from game center and mail

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

If you have encountered an issue with the account unlinking feature, @night cloak , contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

Brother

Ok so whenever i open the game it automaticly starts downloading the packs and maps and how can i stop it?
@night cloak can anyone help?

@vagrant onyx help

My game center is hacked for now ¿ also my mail which i linked it
I have only facebook secured for now .¿
Should i waiting for something .

[little grotto]

Is name tag complusory for pmco fall split ?

[night cloak]

.....,,,???

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@night cloak mostly you wont get banned

[night cloak]

It is under violation of pubg act

That I am a root user?

@night cloak using a rooted device wont give you a ban

Sure ??

My two friends got b*n cause of rooted device

[little grotto]

Is name tag complusory for pmco fall split ??

[night cloak]

Rooted devices can cause ban

yep unless you use some files or plugins

[crisp garden]

Rooted device don't give ban unless there's some suspicious files

[night cloak]

Because the app checks for any mods, and a root qualifies as a mod

Ik what I'm talking about rock lmao I'm a techie

simply rooting a device wont give you a ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak mass reporting wont give you a ban

Not to mention, rooting also allows you to secretly look through app files, and some firmware on rooted devices isn't supported by pubg yet so u can still download pubg

Watch player activity

@night cloak I am not evolution X ROM with Root

On*

@night cloak yeah , what do you use

PGT + GFX

GPU Turbo boost magisk module

Oh nice, but gfx will get you banned unless its certain gfx

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

Which will be a safer one to use ?

I'm not going to name any hence I can get banned for discussion

Not to mention the safe ones have already been taken down

Okie

@night cloak move to general chat and tell me more about your device though, it sounds really good

[polar marsh]

@unique escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

how can i fix this?

@night cloak Explain the issue instead of saying "Hey".

I did

And it said that so i said hey to give u a example

[flat cargo]

Hello.

One of my friend’s account was hacked this morning. It was linked through his g-mail account and twitter account. Is there a way that he can recover this account? Currently another user is active on this account and is using it as their own.

What details are required to show proof of the ownership of the account?
@flat cargo @polar marsh am I gonna get a response for this?

[night cloak]

@flat cargo @polar marsh am I gonna get a response for this?
@flat cargo u have to contact pubgm and say this they can help u bro

[kindred zinc]

When unlink option will back again?

[storm flume]

We currently do not have a specific release date for the upcoming update, @kindred zinc. Once we do, we will publish further information in #news.

Please refer to subpoint #2.8 in #faq for further information, @flat cargo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dusky wind]

My account is blocked immediately and no rules of the game will expire

[rustic prawn]

If 2 persons from Hong kong
2 persons is from Australia
1 person is from Nepal
Can we play wildcard qualifier?

@polar marsh

[polar marsh]

@dusky wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use #activities to find other PUBG MOBILE players, @white charm.

[night cloak]

when does it get reset??

[humble flax]

I am having this
frequent lag or rubberbanding everytime I am in game. In a match, when the
rubberbanding happens, my in-game player will be stuck in the middle of an
action like running or shooting. When it happens, my ping shows a constant
20 ms. I would be shooting someone and then suddenly stop shooting and
stand still because of the rubberbanding. I have tested it with my friends
in room. When the rubberbanding happens, my in-game player just stands
still and doesnt move on the enemies screen but on my screen, everything
around me like my teammates just gets stuck mid motion even my own player.
It has something to do with my WiFi but I dont know who to contact or how
to fix it. I hope for a reply. Thank you PUBG Mobile for everything.

[severe gust]

Notify the cheaters

[agile iris]

Hey

I need a help someone hacked my account and he connected it with his email how can i disable his email ? I still can log in by my Twitter but he log in also in his email

[polar marsh]

@inland storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital prism]

When this come back anyone know plz

[night cloak]

@vital prism Dont have information about that

[storm flume]

You can contact the customer service via the game settings, @agile iris. Refer to subpoint 5.3 in #faq for further instructions.

Use #activities to find other PUBG MOBILE players, @delicate elk.

[vital prism]

@night cloak and wht about than zomie and infection mode?

[storm flume]

We currently do not have a specific release date for the upcoming update, @vital prism. Once we do, we will publish further information in #news.

[night cloak]

Its been almost 30 days logining in consicutively but in my achivements its stuck on 14 days

Iam not getting rewards

Can pubg team check this issue a d fix it ASAP

[severe gust]

Where is the link to report the cheaters?

[night cloak]

Idk maybe here

[storm flume]

Hello, @severe gust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Can my issue be fixed @night cloak

@night cloak report that in #old with User ID and your Region

Ok but i dint get any rewards logingin everyday

[severe gust]

What about the special rum that is here? I saw a video attached by one of the officials and searched by the name of the person being reported now, he was still not punished.

[night cloak]

Hello,sir. I cannot login to my game account. All time it says," Authorization revoked". I've tried on other devices to login but same problem occurs. Please help and reply to my conversation

<@&481161015728406538> can my login issue be fixed i need rewards

[crisp garden]

Don't tag mods bruh

[night cloak]

Ok

[sharp onyx]

Dont tag moderators unless its an emergency

[vivid merlin]

@night cloak report it in #old if you arent getting any rewards.

[night cloak]

Already done

How much time it takes to fix bugs

Hello,sir. I cannot login to my game account. All time it says," Authorization revoked". I've tried on other devices to login but same problem occurs. Please help and reply to my conversation

[crisp turret]

@night cloak hey , may i know , through which social network channel you tried to login ?

[night cloak]

Facebook sir

[crisp turret]

Okay, first of all, download Facebook and login there and update us whether you could login there?

[night cloak]

I've already done this. But this problem occurs. Here's the screenshot below:

Please help. It's my one and only Id

I am facing this problem for 3 days

[gusty hatch]

please help me blocked for nothing

Что сне делать

Что мне делать

What are they doing to me?

[crisp turret]

@night cloak ok so if you already login in Facebook app then please try to clear cache of pubg and try it again .

[night cloak]

@gusty hatch is your account banned

And use English in here

I've already done it. Also,I've tried to login on other devices. But same problem

@night cloak when does it get reset?

Monday

@crisp turret I've already done it. Also,I've tried to login on other devices. But same problem

@night cloak check under Facebook settings that PUBG MOBILE is linked

[gusty hatch]

@night cloak yes

[night cloak]

@night cloak Yes,sir. I saw it. But there is no PUBG Mobile related options

[polar marsh]

@gusty hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak contact ingame customer service

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

Go in fb > settings > apps and website > login with Facebook
For check-ing is Pubg linked or not . . .

[night cloak]

You can contact them via the login page @night cloak

There is no PUBG Mobile

We can't help you if you don't have a login method. Try contacting the in-game customer service

I have my game id code. Can I transfer it to another social account?

No

Sir,I also sent an email to the Pubg mobile email. But they sent this

I have already contacted on the in-game support. But I have not got no solution

Follow that method

[round bridge]

When will you return premium crates? I get them as part of my subscription and if you're not going to return the crates please make other options of equal value available.

[night cloak]

June 21@round bridge

[round bridge]

Thank you

[steep stump]

how can i report cheater player in server

[severe gust]

Hello, I have reported a lot of cheaters, and I have attached video clips to prove this, but unfortunately they have not been punished until now.

[night cloak]

@crimson viper hello. state your isuue.

[crimson viper]

hi

[night cloak]

@severe gust, hi. dont worry about that, they will be punished. PUBGM gets a lot of reports in a day, they have to process them all, so it takes time.

@steep stump in this server?

@crimson viper, tell your issue.

[severe gust]

Just four months to check a video

[crimson viper]

Well but I did not understand why it is not classified in the season @night cloak

[night cloak]

@severe gust, Dont worry. They will be punished.

[severe gust]

I do not have the right to report here. I don’t know why

[steep stump]

i don't have a permission in cheater chinnl

[night cloak]

@crimson viper What do you man classified? explain.

[steep stump]

i have video and cheater id

[night cloak]

@steep stump, hello. chat in the #chat to gain XP and level up. Reach level 10 to unlock #cheater-reports. there you can report.

[steep stump]

ok @night cloak

[night cloak]

@severe gust, hello. chat in the #chat to gain XP and level up. Reach level 10 to unlock #cheater-reports. there you can report.

[steep stump]

thanks

[crimson viper]

@night cloak When I go to the point classification it seems to me that I am not rated, that is my problem

[night cloak]

@crimson viper what is the rate thats showing for you right now?

[severe gust]

I spend a lot of time filming and uploading videos to YouTube and internet service is very bad, and in return, there is no appreciation for fatigue and punishment for the cheaters.

[crimson viper]

@night cloak I didn't understand ؟

[night cloak]

@severe gust, you have to wait.

@crimson viper can you send an screenshot?

[crimson viper]

k

ok

[night cloak]

See, @crimson viper. this means that you are not ranked in Top 500 in your server, which is Europe server.

[crisp garden]

500*

[night cloak]

you have to be in Top 500 in the server to get ranked, @crimson viper.