questions

[night cloak]

@night cloak

@night cloak, please wait for some time. They will reply as soon as possible.

有人嗎

@night cloak State your issue in english.

有人嗎
@night cloak means “Anybody here?”

@night cloak oh

@night cloak yes, I'm here. State your issue.

@night cloak yes, I'm here. State your issue.
@night cloak 他说他在，请你说出你的问题。

@night cloak

@night cloak @night cloak use English in here

Im just translating

@night cloak, leave it.

@night cloak we can't help you if you don't ask questions in English

Okk

[storm flume]

Please do not use any other language aside from English in this channel, @steel owl. Refer to #613267301243944960 for language channels.

[night cloak]

Please add support to Phoenix OS.. It is the only OS that can help poor gamers. Gameloop is really weird for low end gamers with 20 fps max. Also please fix the emulator lobby and include Phoenix OS players in gameloop lobby. Please 🙏 , this is not only my request. It's every poor gamers request..

@night cloak, tell this in #old.

I told this bro @night cloak

@night cloak then, dont worry. They will do the needful.

[quiet sequoia]

when will the premium crates be available again?

[night cloak]

June 21 @quiet sequoia

@night cloak Thanks bro. Since The new update, Phoenix OS players can't play with legit players and matchmaking takes too longer because of lobby seperation

@night cloak, dont worry. They will look into this :)

[polar marsh]

@mossy gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[autumn ivy]

Is gifting system ever gonna come?

[sharp onyx]

You can go to shop>treasures and there are some things that you can gift

[night cloak]

Hello somebody help me

[sharp onyx]

@night cloak please state your issue

[night cloak]

Somebody hack my facebbok and he take my pubg acount what i have to so pleas

[sharp onyx]

Please contact facebook support

[serene tusk]

hi

i need help my account got frozen for 2 months due to using smartgaga emulator and i need a way to fix that please help

[night cloak]

Lesen first he open my pubg acount and now becouse my facebook is blokerd he open new acount by twiter

[serene tusk]

account id 5239264963

[sharp onyx]

@serene tusk Unfortunately the staff doesnt provide support for 3rd party emulators

[serene tusk]

how and where can i fix it

i spent tooo much on it

[sharp onyx]

@night cloak your facebook account is hacked. Contact Facebook support

[serene tusk]

and i dont want to lose this season of the b pass

[sharp onyx]

@serene tusk you can try contacting customer service by clicking on the "file claim" button

[serene tusk]

i did they didnt respond

[sharp onyx]

thats all that we can help with

[serene tusk]

😦

[night cloak]

Yeas my friend but now the hacker come in my pubg acount by twiter

[rigid oracle]

Hi

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@serene tusk we can't help you with the issue contact in-game customer service.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rigid oracle. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Somebody stole my pubg acount and now you tell me go to ask facebook support

[desert marten]

This cheater has not been banned already it is still playing

[night cloak]

@night cloak contact Facebook.

@desert marten we're aware about it, you dont have to send daily

[wary ether]

There’s one player who hacks

I don’t have his id number right nine

[night cloak]

You really dont want to understand

[wary ether]

When I get Pls ban

That hacker killed me

His one id was banned earlier

Now he hacks in second if

[night cloak]

Pleas how i can contact pubg i need number or email i really have a big problem you guys you don’t understand

[desert marten]

I am doing my best to provide a clean gaming environment

💙🤍
@night cloak

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@serene tusk, dont worry. Cause they get a lot of reports in a day. They will get back to you soon. :)

Good work, @desert marten!

[sharp onyx]

@wary ether Please report cheaters in game.

@night cloak Please try to understand that its your facebook thats been hacked, not pubg. The hacker then simply logged into pubg with your stolen account.

[dense lintel]

Does the mythic skin of the helmet count in Mythic Outfits For Mythic Fashion?

[wary ether]

No u need to have mythiC outfits like masks outfits and headgear

[night cloak]

Hacker open my pubg acount by facebook firts and now my facebook is already closed no body can open it even hacker can not open it but now he open my pubg acount by twiter and i dont have twiter he make it for hem self

[polar marsh]

@hot estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wary ether]

Bro try if Once also ur acnt is opened I can help

U just have to remove all acnt linked

[night cloak]

@night cloak Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Contact in-game customer server and Facebook to activate your account, avoid repeating the issue in here.

[rotund vapor]

pubg ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rotund vapor. Remember to read through #faq before asking questions in the support channels.

[rotund vapor]

Is it possible, or is he a level 30 person still novice and rated by Conquer His death rate exceeds 10 help ☆? @night cloak

help pls?

@night cloak ?

[night cloak]

@night cloak Read my previous message

[rotund vapor]

rock47 ???

[storm flume]

Hello, @rotund vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rotund vapor]

this is not enough

[left mortar]

@storm flume @polar marsh Where are you PUBGM we are annoyed by the hacker

[rotund vapor]

Strict decisions must be taken against them. Every day I meet 25 cheats because of your poor protection. I did not get conquer because of them. Then come and tell me to inform them and wait until the end of the season to recruit them.

[karmic trench]

The mythic emote of season 9 is not playing audio is it only happening with me?

[rotund vapor]

???so?

[normal flint]

@rotund vapor bro this cheater problem is really hard to handle . I'm like you I couldn't push for conq because of people who are pushing by teaming with cheaters

[ancient adder]

hey can anyone tell me how can i send me cheaters reports ? I have all the evidence

[normal flint]

My idea is they put less time on making new outfits for only one season and make their cheat trackers better

[karmic trench]

@normal flint it is not so bro their r different people for designing outfits and handling cheaters

[rotund vapor]

good idea @normal flint

[proud junco]

@left mortar Game protection is too weak, stop charging uc until the hacker issue is finally resolved

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[ancient adder]

good idea @normal flint
@rotund vapor do you know how can i report a cheater to pubg ? here in discord ?

[storm flume]

Hello, @ancient adder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ancient adder]

i can not type in cheater report section 😦

[rotund vapor]

so what ??? pubg what

i cant get conquer Because of cheaters

[night cloak]

@ancient adder you need to have level 10 in the server

[proud junco]

Also in the last tuna I saw a lenience in dealing with cheaters from supervisors. It's a bad game. A man full of cheats. Running the game does nothing.

[rotund vapor]

Strict decisions must be taken against them. Every day I meet 25 cheats because of your poor protection. I did not get conquer because of them. Then come and tell me to inform them and wait until the end of the season to recruit them.

[night cloak]

Avoid repeating the issue in here, if you have encountered player that are cheating, report them via in-game, and if you have additional evidences use #cheater-reports or http://cheater-report.pubgm.cc .

@proud junco move to #chat

[ancient adder]

@ancient adder you need to have level 10 in the server
@night cloak how can i level up ?

[night cloak]

By chatting in #chat

You can check your current level in #481204134859505684 : !rank

@ancient adder ^^

[rotund vapor]

No !

[night cloak]

Hi please help me. I lost my phone including my facebook. Now i want to unbind my facebook to my pubg but i cant. Please help me.

@night cloak is there any other account linked with it

Other than FB

Yes my gmail

The only option to unbind is my gmail. I want my fb to be unbind because i dont have access to that anymore and someone hacked my fb

They can login my pubg account using my fb

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rotund vapor]

I can’t afford to meet a lot of cheats

I have an idea why don't you stop making clothes and focus on protecting you to fight against cheaters

[unreal maple]

Can someone help me

[night cloak]

@rotund vapor making outfits and the other is two different sections.

[polar marsh]

@split solstice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unreal maple]

My not banned my account has logging problem

[rotund vapor]

Spending money to boost protection rather than making clothes There are developers in the protection section selling gaps to other developers to run fraud programs

[night cloak]

@unreal maple reinstall the game and if you still experience that DM me the details of your

Game ID :
Device Name :
Region:
Linked methods :
Internet :
video recording :
Game version :

[onyx cairn]

Kindly stop cluttering this channel, @rotund vapor.

[rotund vapor]

@onyx cairn This is not your business

[unreal maple]

Massage me i need your help

[onyx cairn]

How may we be of assistance? @unreal maple

[unreal maple]

Why I am facing this problem

[night cloak]

@unreal maple please do DM me the details.

[undone jetty]

Hello @night cloak

Can you see this live on facebook ?

[night cloak]

@undone jetty regarding to

[undone jetty]

@night cloak some one haker

[night cloak]

Report that to Facebook@undone jetty

[next fox]

please help me to unbind the social media not of mine someone just linked it to my game account now i only have play games option to login but i have to login via game center so i can play in iphone so please unbind that fb (not of mine ) please i read faq too and contacted ingame support too but no response , please help 😟

[sinful dove]

How can I transfer data on the European Economic Area

[next fox]

i have all details like prime member subscription , uc purchase history all , please help me to unbind that someone else fb account

[polar marsh]

@glossy walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble vale]

Can I report a player here ?

[craggy blade]

@humble vale If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/

[tranquil viper]

@humble vale #cheater-reports

[tardy whale]

I install pubg beta version but in beta version shop is not opening why

[tranquil viper]

@tardy whale could be a bug

[tardy whale]

But I tried many times

[night cloak]

There's no shop in beta @tardy whale

[tardy whale]

Oh thanks

[pallid turtle]

I have lost account after unlinked social media....how get back process?

[night cloak]

@pallid turtle

@pallid turtle
You can also check this.

[sharp onyx]

@night cloak thats not what they asked for. Please dont give irrelevant answers

[night cloak]

@sharp onyx
Now alright ?

[sharp onyx]

Other one too. Their account already unlinked. They are not looking to unlink now

[pallid turtle]

Not alright

Three time give details my account id but pubg customer service not give get back

And time ask me my account details

This process three time applied but not responsible pubg customer service

[storm flume]

If you have encountered an issue with the account unlinking feature, @pallid turtle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[pallid turtle]

That is not working

[polar marsh]

@hidden ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak mountain]

Unlinked problem

[pallid turtle]

Yes bro

[oak mountain]

Ok

[night cloak]

@pallid turtle all you gotta do is to provide the right informations to the ingame customer service and wait while they process the request. @pallid turtle

[empty dragon]

Guys i have recently watch pubg mobile esports video about world league i'm from pakistan can i participate @night cloak

[oak mountain]

Thanks

[empty dragon]

And on the other hand when i go on their website their is no regesteration process so it will start form 24 june ??? Can any one tell me plzzz

@night cloak

[craggy blade]

@empty dragon The registration starts on 24th June.

[empty dragon]

Ok thanks

[craggy blade]

Welcome :)

[empty dragon]

The regesteration process would on club.pubg kinda website on 24th june right

[craggy blade]

@empty dragon

[empty dragon]

Yes tysm

[storm pond]

Hi onur

Turk varmı

[night cloak]

Help

My profile pic wont show up and i just linked my fb

[sour karma]

I want to unlink my account from play games (I have second linked social media it's Twitter) . But I can't do it by myself , cuz I don't have button to unlink social media. And I hope u can help me to do it pls.

[night cloak]

Help My profile pic wont show up and i just linked my fb please

My profile pic wont show up and i just linked my fb

@night cloak it will take some time to sync

@sour karma The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Oh i did it yesterday*

But i thaught it would be visibel today

it may take up-to 48hrs

Oh ok

@storm pond how may I help you and please do state that in English

@night cloak btw, one last thing, i have a linked account that i played on since season 2, it was linked with Game Center, that phone broke and i forgot the game center and i contacted apple and they said i have to do the security questions to open it which i forgot, is there any possible way to get it back?

Like the account

[crisp turret]

You need to backup your account by the help of game centre Account team . This is only one way for getting back the account. @night cloak

[night cloak]

Ok

Thx

[native bolt]

Some body help me

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @native bolt.

[polar marsh]

@native bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe oriole]

Fix asia server ping it is high still the lockdown

Fix graphics for low end devices and gameplay also

[opal gull]

This guy selling hacks and doing paid promotions

[night cloak]

@opal gull who

@severe oriole #old

[bronze flint]

Mine aim move automatically when i click on peek...

[vagrant onyx]

@bronze flint go to settings ( check your gyroscope is turning Off )

[cedar coyote]

Why i just get always this answer ?

Some one answer me !

[left mortar]

@polar marsh When will you provide protection?

@polar marsh Will you provide protection against hacker?

[storm flume]

You can contact the customer service via the game settings, @cedar coyote. Refer to subpoint 5.3 in #faq for further instructions.

[crisp turret]

@cedar coyote please the use In-game customer service for getting a quick or proper response for your query. Or let us know your problem here if we can help

[night cloak]

@left mortar for conversations use #chat

[left mortar]

@storm flume @night cloak Two years, she was unable to provide protection against the hacker. What is this, but do you care about money?

[polar marsh]

@storm rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worn river]

Help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

@worn river hey , please update your game to the current version 0.18.0

[sand path]

@worn river your device, character ID and region.
When did it start happening

[humble vale]

Hello how can I write in cheats channel ?

[elfin canopy]

It's closed as of now and only level 10 (Rare) or above can post in that channel,@humble vale.

[worn river]

@sand path redmi note 8 pro region india ID5175005310

[humble vale]

So cheaters can’t be reported here @elfin canopy

[floral moon]

@sand path in my device this issue happening from 28th may

[elfin canopy]

Only in #cheater-reports if you've video evidence,@humble vale.

[humble vale]

Yes I do but I’m not rare @elfin canopy

[storm flume]

Hello, @humble vale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Or use that link ^

[bright heath]

Need a squad for pubg classic aisa server hindi or english mic 5704621885

Id

[crisp garden]

Not here lol #activities

[humble vale]

@elfin canopy thanks I used the link
Hope it works out

[buoyant plank]

Peace be upon you, at the end of the match, he did the alliance work and he should be punished

[sand pecan]

Hello , i have proplem with my account and I couldn’t get help from the game support , my Twitter is been hacked and changed while im away due to car accidents, i want to unlink it becuz the hack have access to it , i have the facebook and the the new email link where can i get help i gave the game support every information even the old purchase and all the bills and same response i get im tired of this my account i spend lot of money

[storm willow]

@sand pecan only in game customer support deals with account related issues. Follow #faq 2.5

[storm flume]

Hello, @exotic stratus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand pecan]

They didt help what should i do ?

[storm willow]

Only they can.. keep trying.. use the format in #faq 2.5

[worn river]

Help

[polar marsh]

@gentle spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@worn river Post in #old with CHAR iD Device info and region
Also explains if you have logged in on multiple device

[worn river]

@storm willow already submitted but no solution... And no multiple device

[night cloak]

Hello

Any moderator here ?

[long otter]

If you are facing Twitter log in error guys here is a solution delete your Twitter app then clear your game data and log in your account on browser don't log in app then everything will be done👍

[storm willow]

@night cloak already answered 👍🏻

[worn river]

@long otter help bro

[long otter]

If you are facing Twitter log in error guys here is a solution delete your Twitter app then clear your game data and log in your account on browser don't log in app then everything will be done 👍

[wild fern]

Hello! I need help. I logged in game for 360 days but can't het the bear suit. Pls help @long otter

[long otter]

@wild fern log in continually county

[wild fern]

Yes i did but it didn't give me the suit @long otter

[sharp onyx]

@wild fern Can you send screenshot of the achievement counter?

[wild fern]

Ok

[long otter]

@wild fern don't worry just check your acchivement

[night cloak]

you might have missed a day or something

[wild fern]

I logged in everyday for 360 days but no achievement points or Suit

No I didn't @night cloak I literally logged in for 360 days bro

[night cloak]

you do have collected the achievement for 360 day

[wild fern]

No i didn't

I can send screenshots rn

[night cloak]

^^

[long otter]

Send screenshots like this

[sharp onyx]

@long otter Do you have a query? If not, please move to a chat channel

[wild fern]

I apologize @long otter I found it

It gave it to me now 💀💀

[glass flower]

Hello, I'm having trouble signing in to my account, where I accidentally entered the Vietnamese version.

[long otter]

@wild fern no problem👍

[glass flower]

I need a solution.

[crisp garden]

@glass flower you cant go back

[storm flume]

Please refer to subpoint #2.9 in #faq for further information, @glass flower. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pseudo night]

Why I don’t got special emote that come with Andy mythic set. ?

[long otter]

@pseudo night you have to complete the mission then all emote will unlock

[sharp onyx]

@pseudo night please report this in #old

[vagrant onyx]

@pseudo night outfit does not have special emotes

[pseudo night]

@sharp onyx I typed then I deleted lol

[polar marsh]

@long sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pseudo night]

@vagrant onyx how ??

[sand path]

You need to get the emote from the emote sections as well. @pseudo night

And that emote can only be used while equipping this outfit

[pseudo night]

@sand path I have this set already but there no emote with me

[sand path]

Emote needs to be separately obtained from the character emote section.

[pseudo night]

@sand path I have

[night cloak]

How do I see the top 200? For ranking

[sand path]

The emote doesn't come with the outfit. The emote is there in the same crate. You need to get that as well. @pseudo night

@night cloak you can only see the top 100

[pseudo night]

@sand path#y mention in details of set u get this with outfit .. !!!!

[night cloak]

Do u know how many stars I will need for duos rn in the season for conq?

[sand path]

Yes. I know that's misleading. And we've pointed it out to them @pseudo night

[pseudo night]

So there problem ??

[sand path]

No problem. You'll need to get the legendary emote

[pseudo night]

@sand path by the way I want my emote please

[night cloak]

I just wanna know before I grind anymore cause rn I’m a ace

[sand path]

It doesn't come with the outfit @pseudo night

@night cloak ummmm server?

[night cloak]

NA

[pseudo night]

@sand path omg .. why they mention lol

[sand path]

4800 I think

@pseudo night no idea.

[night cloak]

Wth

8 stars?!

[sand path]

6

Ace is 4200

[pseudo night]

@sand path we are her by follow instructions .. instructions say u get emote . So I want it please 👍👍

[sand path]

@night cloak and it's not guaranteed. You'll get the conqueror title once you reach top 500 in the entire server.

[night cloak]

What’s not guaranteed?

[sand path]

@pseudo night you can contact customer service ingame regarding this. We can only guide here

[quick wraith]

Is there a fix to this? Won't let me switch titles

[sand path]

@night cloak conqueror. Once you get close. You'll be able to see your rank

You'll need to be top 500

[night cloak]

So if I get top 500 no even if I’m 3-4 stars I’m conq?

[pseudo night]

...??? @sand path ...?..... no comment

[sand path]

@night cloak yeah

[karmic trench]

Why the mythic emote of season 9 has no sound like it did before ?

[sand path]

@pseudo night contact customer service.

@karmic trench #old

You're top 6k @night cloak

[pseudo night]

@sand path by the way thanks

[sand path]

That needs to be above 500 or less

[night cloak]

So basically 3 stars?

People said duos don’t go above 4

[sand path]

What is the points of #1?

[night cloak]

Idk lol it’s different every time

[sand path]

Let me see then.

[night cloak]

☹️

[sand path]

Yes. You need 4 stars @night cloak

[night cloak]

So 4600+ is 6

So 2 less

Ohhh I see thx 😌

[polar marsh]

@dusty hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@prisma kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty mountain]

How to report a cheater

[storm flume]

Hello, @lofty mountain!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lofty mountain]

I have video

[night cloak]

Read the bot message@lofty mountain

[lofty mountain]

I did

[bronze flint]

@vagrant onyx ?? Mine gyro is on always on..

I am facing that bug.. Like every match... It takes my aim towards sky.. I am facing it like from yesterday..

Pls fix the bugs & glitches first then bring clothes,skins and other stuffs..

[vagrant onyx]

@bronze flint #old

[obsidian path]

How do i fix the unrendering textures in the game, i was facing thi problem after 3 days of playing. I also have good internet so why is this happening??

[polar marsh]

@pliant olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy temple]

@polar marsh I have one Question

[crisp garden]

What's your questionne

[edgy temple]

I Am unable to change my name each and every time they say Name cannot exceed to 14 letters

[crisp garden]

Because of specialle letterse

Some specialle letterse can take 2+ letterse

[glossy sable]

What's your thing with the additional e at the end of the wordse?

[spare mango]

My game is crashing after every 5 minutes

[mystic ember]

Can stop them or we have to close our eyez

[spare mango]

Its happening even if i am sitting in the lobby doing nothing or playing a game

Can someone please help

[crisp garden]

Because I am from Italia my friende

[spare mango]

My device is ROG phone 2

I tried to repair the game and re install the game

But it still keeps on crashing again and again

korean version is working perfectly and all other games are working perfectly only pubg is crashing

I think its a bug please help

<@&481161015728406538> <@&639889499718942720>

[crisp garden]

Rip you tagged moderator my friende

[empty tapir]

Hi, I deleted my friend by mistakes and there is 6000 points between us💔, is there any way to receive them back? Please please
Thx very much

[crisp garden]

No

[steel owl]

Report here

[crisp garden]

That's just good player

[sharp onyx]

@empty tapir Unfortunately thats not possible.
@steel owl please report cheaters in game or through #cheater-reports

[steel owl]

Name : حميطل
id: 5167590563
Full hack !!!!!

[crisp garden]

You are clearly open

[night cloak]

My account was based 3 months without losing merit points, but I didn't do anything and did not violate the rules of the game and want to get my account back in the fastest time

[polar marsh]

@dreamy meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@night cloak are you banneded

[night cloak]

yes

[sharp onyx]

@night cloak please click on the "File Claim" button and proceed through that

[crisp garden]

Check bot ^^^^

[sharp onyx]

@steel owl this is NOT the channel to report cheaters. Llease report in #cheater-reports

[night cloak]

@night cloak please click on the "File Claim" button and proceed through that
@sharp onyx I did all of this and I spoke with support and nothing happened. I didn't do anything against the rules of the game and I want to get my account back.

[storm nest]

i cant open my voice chat

[crisp garden]

No accounts are suspended without proper reason

[night cloak]

Can I report players who are teaming up and get banned instantly?

[crisp garden]

@night cloak report ingame

[night cloak]

@crisp garden doesn't even work

[crisp garden]

That's the only way

[night cloak]

@crisp garden I bet pubg got long list of people I reported from the day I downloaded game but I'm curious about how many of them got banned?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@night cloak unfortunately, only in game CS can help you

[crisp garden]

They are usually banned starting 1 day or 7 day

[night cloak]

@crisp garden I sent vid of players teaming up even SS directly to customer service but none of them got banned I wonder why

[fair helm]

Hello , how can I delete my account in pubg ?

[sharp onyx]

@fair helm what is your region?

[fair helm]

International

[night cloak]

@crisp garden Nevermind, This game completely broke. This is official server of pubg but all they good at is saying "report them ingame" smh

[woven scroll]

Give me reedem codes please

[night cloak]

Redeem codes are from events and purchases @woven scroll

@fair helm I don't understand what you mean by international

[woven scroll]

Give me working redeem codes if u have

[fair helm]

I’m from Saudi

[night cloak]

Please use #chat @woven scroll

[fair helm]

I want delete my pubg account

[night cloak]

I played more than 9-10 games today and I died early in most of them was because of either hacker or people teaming up -_-

You can find that in in-game settings @fair helm

[woven scroll]

#chat give me reedem codes

[fair helm]

I could not

Look

[twin kite]

Hi, in 28 May the last month I had recevied this email , I was facing an issue in redeeming Bouns challenge coins . I redeemed 3000 coins to get 300UC but i didn't get anything . I want to know when i will get my coins or UC back ?

[night cloak]

@woven scroll there's no redeem codes at the moment

[woven scroll]

Okk

[sharp onyx]

@twin kite please give it a few more days and then give them a gentle reminder

[forest summit]

I need prime plus option why remove prime plus with my account

@sharp onyx solve thi prime plus option not showing

[twin kite]

@sharp onyx Okay

[copper sandal]

can i get some help with my emulator (gameloop)

[sharp onyx]

@forest summit clear game cache and restart device

[forest summit]

@sharp onyx not showing prime plus

[sharp onyx]

@copper sandal React to "E" in #613267301243944960 to get emulator role. Then ask in #emulator-support

[forest summit]

I check another device

[twin kite]

@forest summit download the game from Google play

[forest summit]

@sharp onyx not showing bp and prime plus option i buy prime plus solve this issu😩

I face 3 mount this issu

[sharp onyx]

@forest summit in the shop do you still see the "prime exclusive" items? Should be in redeem section

[forest summit]

@sharp onyx i donot see bp option😩

[sharp onyx]

Can you send screenshot of Redeem tab in shop?

[forest summit]

I faced this issu 3 mouth but not showing prime plus😫

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest summit]

@sharp onyx ok wait

[sharp onyx]

@forest summit What is your region please?

[forest summit]

Thailand

@sharp onyx Dear Can you help me

[sharp onyx]

One more question. Do your local friends see the option to buy Prime?

[forest summit]

@sharp onyx yes

[graceful cedar]

@sharp onyx can you help me please

[night cloak]

@forest summit reinstall the game from official store (playstore/appstore)

[forest summit]

@sharp onyx Dear can you help me to get back prime plus my account😩

[sharp onyx]

@forest summit reinstall the game from official store (playstore/appstore)

[forest summit]

@night cloak Dear i faced this problem 3 mounth

[proven scaffold]

@night cloak pubg room server crash. All players exit automatically at the end of plane🙁

[sharp onyx]

@graceful cedar Please do state your issue

[cedar coyote]

My account get b-a-n because "detecting bypass device to destroy game data" what is mean ?

I just open my account in SmartGaga emulator and that happened?

[sharp onyx]

@cedar coyote what device do you play on?

[forest summit]

@sharp onyx dear solve my probelm 😩

[cedar coyote]

Mobile

And pc

[sharp onyx]

@forest summit uninstall the game. Then reinstall from play store

[cedar coyote]

I just open my account in samrt gaga

[night cloak]

@forest summit can you try what I told before

[cedar coyote]

On my pc

And that happened

[polar marsh]

@cedar coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest summit]

@night cloak But this not first time

[proven scaffold]

@cedar coyote use only official Gameloop emulator

[forest summit]

@sharp onyx ok @night cloak ok i try it

[rotund stag]

what is the site I can get uc from by visa??

[glossy sable]

We only recommend using Gameloop, @cedar coyote.

[graceful cedar]

Were is support?

[night cloak]

https://www.pubgmobile.com/pay
@rotund stag

Here is the support

[graceful cedar]

Can I speak with you

[night cloak]

I can't help you if you don't say the issue

[plain yoke]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plain yoke. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@graceful cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain yoke]

I made New ID to make clan. But i mistakenly selected no in 18 above they are not allowing to play i want to buy room card. They are saying you can change after 1 month. Please how to change that ASAP.

[glossy sable]

Wait for a month.

[viral ocean]

No can do@plain yoke

[wispy quarry]

I bought new earphones today but there is a echo problem ... is there any solution?

Like echo is commIng from my mic

[plain yoke]

It's important for my tournaments

I bought new earphones today but there is a echo problem ... is there any solution?
@wispy quarry i face same problem in discord

[night cloak]

Can I share screenshots here the issue I have?

[sharp onyx]

@wispy quarry If it is fine with your older headphone's then its an issue with your new headphones. They might not be compatible

@night cloak yes you can. But please hide any personal information

[ruby brook]

why is it unranked

[night cloak]

I stuck like this for over 5 mins @sharp onyx

[crisp garden]

Parachute bug

[viral ocean]

U dont have enough rank points to be ranked@ruby brook

[ruby brook]

i have i was in top 2 % but now it shows unranked

i am also no 43 longshot

and unranked

[night cloak]

I have already 2-3 bugs till now, should I report it too? If nothing else will work

[glossy sable]

This issue occurs when the user is actively using cheats and/or actively teaming up with cheater. This results in a lockdown on the account and the ranking points are frozen/stuck and don't get updated.

:)

[sharp onyx]

@ruby brook it sometimes shows like that if your rank is more than 10000

@night cloak restarting should fix that. And yes, please do report in #old thank you

[glossy sable]

No information on the cooldown.

[night cloak]

How do i change client language?

[glossy sable]

From the login screen or from settings.

[night cloak]

thanks

[unreal ore]

I want solution for my problem that am getting in my PUBG account and it’s “ match server response timeout please reconnect “ . And it’s happen continually in every 2-3 minute when I am playing PUBG game . I can’t understand what is this even my internet is very well and I get continue stable network from my internet network . You have to give me solution for my problem . Please reply me for that

[ruby brook]

what about this

@sharp onyx i should be on 70

[frank glacier]

Help, I was using the program to improve graphics and improve the cutting because my device is very weak

[sharp onyx]

@unreal ore please refer to #faq point 4.10

This issue occurs when the user is actively using cheats and/or actively teaming up with cheater. This results in a lockdown on the account and the ranking points are frozen/stuck and don't get updated.
@ruby brook

[ruby brook]

for how long will it be like this @sharp onyx

[sharp onyx]

@frank glacier Usage of 3rd party tools such as GFX modifiers can result in suspensionsm. Your ban is valid and will not be revoked

[frank glacier]

Help, I was using the program to improve graphics and improve the cutting because my device is very weak

[sharp onyx]

for how long will it be like this @sharp onyx
@ruby brook
Till you stop doing whatever shady thing you are doing on your account

@frank glacier please try playing PUBGM lite if your device's hardware requirements are subpar

[forest summit]

@sharp onyx i uninstall pubg and re install but not showing

Solve my prime plus problem bro

[sharp onyx]

Did you reinstall from official play store?

[polar marsh]

@frank glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[forest summit]

@sharp onyx yes i doenload play store

@sharp onyx dear can you help me

[glossy sable]

Create a new account and be sure to go abide the Terms of Use this time, @frank glacier.

[forest summit]

@sharp onyx dear solve my issue contact pubg developers dear😫

[sharp onyx]

@forest summit Have you enabled payments from your google account?

[forest summit]

@sharp onyx dear i create guest account and show prime plus but why not showing my account

[sharp onyx]

@forest summit please report the issue in #old along with your device name, region and game id

[forest summit]

@sharp onyx

@sharp onyx my msg not send can you help me dear?

[sharp onyx]

You can send another message in 5 hours. Do it then

[forest summit]

@sharp onyx ok But this issu is solve ?😫

[sharp onyx]

The devs regularly go through that channel and will note down your issue when they see it

[forest summit]

@sharp onyx Ok dear Thanks I Try It😋

[sharp onyx]

You are welcome

[unreal ore]

@sharp onyx didn’t help full

[night cloak]

My internet is working fine but pubg and wegame ain't working

[sharp onyx]

@unreal ore Have you tried repairing the game?

[unreal ore]

Yes

[sharp onyx]

@night cloak Does it get stuck on this screen everytime?

[night cloak]

@sharp onyx Yes

[sharp onyx]

@unreal ore can you please do an internet speed test and send results here? Please hide all the personal information before posting

@night cloak please try reinstalling

[unreal ore]

@sharp onyx

[night cloak]

It's been like 3rd time asking my gyro is inverted

[unreal ore]

@sharp onyx I also try reinstall the game

[sand path]

@night cloak restart device. Hardware issues

[night cloak]

Doesn't work...

It's one plus 7t

[sharp onyx]

@night cloak recalibrate your gyroscope from settings

[night cloak]

I should have bought iPhone smh

[elfin canopy]

@unreal ore try DNS

[nova rapids]

@kind crow here

[sand path]

Check ingame settings.

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @unreal ore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[torpid mirage]

@kind crow

[polar marsh]

@zinc vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unreal ore]

@elfin canopy I’m not using WiFi

[elfin canopy]

You can still use DNS,@unreal ore.

[storm flume]

Hello, @tawdry quiver!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[unreal ore]

I am not a wi fi. user because I can’t afford wi fi

[torpid mirage]

The Facebook unlinked from pubg account and I can't re-link any social account with pubg account again

[tawdry quiver]

Hello

[crisp garden]

Hai

[unreal ore]

@elfin canopy I am not a wi fi. user because I can’t afford wi fi

[crisp turret]

@torpid mirage Sorry, having a bit of trouble understanding the issue you're having. Do you happen to have any images of what you're referring to?

[night cloak]

I have gone through google I saw that it's pubg problem

[tawdry quiver]

I need anyone support

[crisp garden]

What's problemmo

[elfin canopy]

Please post about it in #old, @night cloak.

[crisp turret]

Unlinking Features isn't available now ! And what error is showing when you want to link any other channel @torpid mirage

[tawdry quiver]

I want to report a gap in pubg

If you fix it you'll not face any cheater again

[crisp garden]

Relly can you say it

[tawdry quiver]

@crisp garden yes

[elfin canopy]

@unreal ore you can still use DNS for cellular data.

[crisp garden]

Whats the gap

[pseudo night]

Hello .. i tried to contact to customer service about andy emote but they answer by auto answer

[tawdry quiver]

@crisp garden are you admin or repessent pubg team

[crisp garden]

No, im elon

[elfin canopy]

The emote is not available with the mythic outfit, @pseudo night, you will have to purchase it separately.

@tawdry quiver report the bug in #old with details in a single message.

[tawdry quiver]

The main it is the bot

[elfin canopy]

Report it in #old channel.

[tawdry quiver]

If pubg update their date and cancel the bot

[woeful magnet]

Bro @elfin canopy

[elfin canopy]

What's the issue,@woeful magnet?

[woeful magnet]

When i use l speed will banned?

[tawdry quiver]

No devloper can buy any hackers

[woeful magnet]

Please answer because i use theme

[elfin canopy]

Any third party app which modifies or alters the game data will get your suspended.

[woeful magnet]

But this is an external program that modifies the phone

[tawdry quiver]

@elfin canopy is it clear to you ?

[elfin canopy]

@woeful magnet it may lead to account suspension.

@tawdry quiver report the bug in #old with details in a single message.

[woeful magnet]

Ok

[dim prairie]

It is possible to use 16000uc on the clock from the start of this operation on the basis of the printer's default settings.

[glossy sable]

What?

[obtuse tree]

where to report youtubers promoting cheats?

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @obtuse tree:

:white_small_square: http://bit.ly/37Lgfbm

[obtuse tree]

thx

[unreal ore]

@elfin canopy how on iOS

[elfin canopy]

Oh! iOS

Tried repairing the game?

[unreal ore]

@elfin canopy I try but not working

[torpid mirage]

The pubg mobile application uses your information to improve the business integration experience, and to learn more about how the application uses this information, please see the Privacy Policy

To request that you remove your information, please contact pubg m developer

[dim prairie]

pleas help my It is possible to use 16000uc on the clock from the start of this operation on the basis of the printer's default settings

[polar marsh]

@quick horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torpid mirage]

I want my Facebook to be linked back but i cant> The pubg mobile application uses your information to improve the business integration experience, and to learn more about how the application uses this information, please see the Privacy Policy

To request that you remove your information, please contact pubg m developer
@torpid mirage

[pseudo night]

But they are mention her with outfit 🙂 @elfin canopy

[dim prairie]

It is possible to use 16000uc on the clock from the start of this operation on the basis of the printer's default settings

[glossy sable]

Yes, it means you need the outfit to be able to use the emote, @pseudo night. But it does not mean it comes with it.

I am not sure to understand what you mean, @dim prairie.

[pseudo night]

Ok dear @glossy sable but there something else .. why when we choose inside emote play auto ??? Thats mean its come with outfit same that to other mythic !! I think there bugs

[dim prairie]

My account was charged at $ 16000uc. I don’t know where

[glossy sable]

It is to display the outfit, @pseudo night.

It is not a bug, but a feature.

[pseudo night]

@glossy sable if we must pay they will mention already !!

[glossy sable]

It is nowhere mentioned the emote is included with the outfit.

You may express your disagreement in #old.

[torpid mirage]

Why can't i link?

[glossy sable]

Because it is already linked, @torpid mirage.

[pseudo night]

U mean like this ? @glossy sable

[storm flume]

You can now access #emulator-chat and #emulator-support, @torpid mirage. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[glossy sable]

Yes, @pseudo night.

[heavy forge]

I can't change my name ingame. I have a rename card. When i type and finalize my name it says Invalid name. Help.

[pseudo night]

See @glossy sable

[polar marsh]

@rigid fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@here i want to report cheaters

[glossy sable]

You must have either put invalid characters or the name is already taken, @heavy forge.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[woeful magnet]

Is l speed violator ? @glossy sable

[heavy forge]

No name isn't taken as i have put my clan name first and no character is invalid as my all clan members have same name@glossy sable

I want to change it to VpR彡DeMoN from 『DEMØN』 ū @glossy sable

I can't change it 😔

[pseudo night]

@glossy sable so i have old account block .. can i get information why is block i tried to contact to customer service but all answer by auto .. its from 5 months 🙂

[torpid mirage]

@glossy sable but all the friends disappeared

[storm flume]

You can contact the customer service via the game settings, @torpid mirage and @pseudo night. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

Click on "Details" to know about why it is blocked.

[pseudo night]

And also i want to play others maps coz Erangel full hackers and cheaters but there no matching

[glossy sable]

Use the Add Friend feature and look for that name, @heavy forge. It must have been used already.

[elfin canopy]

@pseudo night Please post about it in #old along with the screenshot.

[pseudo night]

Cant @elfin canopy

[elfin canopy]

Why,@pseudo night?

[pseudo night]

2 hours @elfin canopy

[heavy forge]

Name isn't taken by anyone@glossy sable

[elfin canopy]

You may post about it after 2 hours, @pseudo night.

[heavy forge]

Look it says

[elfin canopy]

@heavy forge Those characters are not allowed. Choose different one.

[spring tendon]

after recall when playing payload

[heavy forge]

They are allowed bro. I have created a new account with same name yesterday@elfin canopy

Btw which characters are allowed???

[fathom latch]

@worn leaf Hey you there?

[simple citrus]

I need help I lost my account and support can’t help me

[elfin canopy]

If you've already created an account by this name then you cannot use it again,@heavy forge.

[heavy forge]

Not this name by other name@elfin canopy

Name is different but symbol is same. VpR彡

[elfin canopy]

Try using Hidden characters,@heavy forge

Ē, Ū, Ī or Ō

[heavy forge]

Not working 😣😣☹️@elfin canopy

[elfin canopy]

Try repairing your game,@heavy forge.

[heavy forge]

Already did that

[elfin canopy]

Then try again

[heavy forge]

😭

[solid tree]

Is there any way that pubg mobile will give free rename card or uc

[pearl swallow]

anybody help me

[heavy forge]

What should I do now

[storm flume]

Please refer to subpoint #2.10 in #faq for further information, @heavy forge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@pearl swallow can you translate that

Or a screenshot in English

@solid tree nope

[solid tree]

OMG! ohk bro @night cloak

When will the next crew challenge will start!

[pearl swallow]

We were unable to provide pubg mobile services to you at this time. Your account will be deleted six days later, and all data, including game currencies and purchases, will be deleted permanently and will not be recovered. You can contact with customer service to delete the account immediately@night cloak

[glossy sable]

Soon™️

[night cloak]

@pearl swallow all you can do is to create a new account.

[pearl swallow]

realy

[next basin]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @next basin. Remember to read through #faq before asking questions in the support channels.

[pearl swallow]

no way to recover the account

[elfin canopy]

Unfortunately no.

[solid tree]

When will the next crew challenge will start!

[pearl swallow]

that is parental control ?

[elfin canopy]

Soon™️, @solid tree

[night cloak]

@pearl swallow there's nothing to be done. As you had messed with that.

[elfin canopy]

If you've deleted your account, you cannot revert the action.

[solid tree]

Is that true If we open 10 crates continously we will get a legendary item

[pearl swallow]

thanks for help@night cloak @elfin canopy

[sharp onyx]

@solid tree depends on which crate you are opening. Please check carefully before opening. The one with Guaranteed legendary as the 10th item were the Premium coupons, which are currently unavailable

[solid tree]

I will open Premium crate when it releases @sharp onyx

[sharp onyx]

Sure. They will be back on 21st June

[night cloak]

@solid tree, it isnt like that. It actually depends on your luck. Then it will also increase the change of getting a mythic outfit if you're opening a premium crate.

[solid tree]

And I heard a thing that pubg mobile gives more rewards from crates to those who buy royale pass. And those who don't buy royale pass they will not receive any outfits or legendary items from crates...
Is that true

[night cloak]

@solid tree, never. It cannot be.

[sharp onyx]

@solid tree No its not. Crate odds are random and dont depend on other purchases

[night cloak]

@solid tree, everyone is equal in PUBGM. There is NO such thing like that.

[solid tree]

Thank you guys for helping me
@night cloak @sharp onyx @elfin canopy @glossy sable

[glossy sable]

You are welcome.

[night cloak]

You're welcome, @solid tree.

[sharp onyx]

it isnt like that. It actually depends on your luck. Then it will also increase the change of getting a mythic outfit if you're opening a premium crate.
@night cloak
This is wrong. You do get a guaranteed legendary as the 10th crate, which does not depend on luck. Mythic odds dont increase with subsequent openings

[solid tree]

1 more thing I have problems with ingame audio

[sharp onyx]

Please repair the game to fix audio issues. The devs are aware of this and are working on a permanent fix on their end

[gentle orchid]

Is pubg mobile 0.19.0. Beta still downloadable?

[solid tree]

When we will get character vouchers for Andy release

[devout geode]

Yes, @gentle orchid. The link is in #news.

[random spoke]

My teammates killed me without a reason

what can i do ?

<@&481161015728406538>

[devout geode]

You can buy it in shop, @solid tree.

[solid tree]

Yea but I dont have uc @devout geode

[spring void]

@random spoke report them ingame.

[random spoke]

nothing happens

[spring void]

And refrain from using moderator role if it isn't an emergency.

[random spoke]

they will continue playing

everybody is killing me

cuz they say i dont know how to play

it becomes an emergency when i cant play @spring void

• they tried to sell me a hack

they dont hack

they tried to sell me a hack

[spring void]

As said earlier, report them ingame @random spoke

[random spoke]

done

[spring void]

@smoky copper no ads.

[random spoke]

but nothing will be done

[smoky copper]

user name Mamacita77

[random spoke]

like always

[polar marsh]

@proven sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solid tree]

When will pubg mobile give m416 skin in royale pass for both elite and free royale pass

[gentle orchid]

no beta test for ios?

[smoky copper]

guys timing is 6 am to 9 am

[loud garden]

@solid tree maybe next season

[solid tree]

@solid tree maybe next season
@loud garden
Ohk broo

[night cloak]

Hlw I want some help

[sharp onyx]

no beta test for ios?
@gentle orchid
iOS servers for beta are currently under maintenance. Will be back in a few days

@solid tree please feel free to out suggestions in #old

[solid tree]

Ohk bro I will @sharp onyx

[half trellis]

ممكن حد يرد عليا علي شان معايا مشكله ضروري

[storm flume]

Please do not use any other language aside from English in this channel, @half trellis. Refer to #613267301243944960 for language channels.

[half trellis]

please i wont support for me

i have a pug in my uc

iam loes 400 UC In morning today

why can one help me

?

[polar marsh]

@swift pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[random spoke]

I cant connect myself anymore with my email ???

[gentle orchid]

@sharp onyx ok. thanks

[craggy palm]

Hello MilonHossa124,

Thank you for contacting us.

We are very sorry to hear that your account is lost, and in order to proceed further we need details of your account, so we request you kindly help us with the below-asked details:

1- Which two social media accounts (GP/FB/WECHAT/TWITTER/etc )are linked to the game account?
2- Which one is unlinked by mistake(Facebook/Twitter/Google account)?
3- Both profile names/nicknames of linked social media accounts (user names of your linked social media accounts).

Once we get the above-mentioned details we will investigate and assist you further as soon as possible.

We will be waiting for your reply.

Best regards,

Vini G.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Please help

[crisp garden]

Answer it

[night cloak]

I new help. My pubg acount is not log in give me a notice authorization revoked

[desert marten]

I have telegram channels that sell and promote hackers. Can you stop them?

@night cloak

[polar marsh]

@charred ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@desert marten you can report them to Telegram

[little wedge]

how can i fix this?

[night cloak]

Or can contact customer service

[storm flume]

You can now access #emulator-chat and #emulator-support, @little wedge. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[desert marten]

The problem must be uprooted, not solved

do not forget this

[night cloak]

@night cloak hlw my pubg id is not log in give me a notice how to fix this problem?

@night cloak can you post the screenshot of that error

@night cloak sure

[craggy palm]

@crisp garden 1. FB/TWITTER
2.TWITTER
3.Milon Hossain/Milon Hossain (@Milonho55)

Rights?

[static herald]

Will the ranked arena come back?

[crisp garden]

@craggy palm reply that in the customer support

[craggy palm]

@crisp garden okay

[night cloak]

Clear the data of both login method and the PUBG MOBILE. Then open the game and try again@night cloak

@night cloak you mean delete the game and install again ??

[elfin canopy]

@night cloak What's your login method?

[night cloak]

@elfin canopy Facebook

[elfin canopy]

Go to settings > apps > Facebook > clear data and cache

Go to settings > apps > PUBGM > clear cache

[little creek]

I want to unlink email from acc. Can i do that?

[sharp onyx]

@little creek Unlinking feature is currenty unavailable

[fallow token]

if i delete my facebook account permanently and i have linked email address to my pubg account. will this affect anything on my account ?

[night cloak]

Hallo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My account has been closed but has not been broken

Can you please help me

@night cloak banned

I didn't break the laws. This is illogical

@fallow token you wont be able to use Facebook as the login method that's all.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@elfin canopy that's not working !!

[fallow token]

@fallow token you wont be able to use Facebook as the login method that's all.
@night cloak thanks u 🙂

[elfin canopy]

Facebook > settings > apps and website > Logged in with Facebook > ( check if you can find PUBGM in that list)

@night cloak

[clear patio]

Where do I report evidence on hackers as the chAnnel is read only

[night cloak]

@clear patio the channel will reopens on Monday and you need to have level 10 in the server

[elfin canopy]

http://cheater-report.pubgm.cc

Here ^

[night cloak]

@elfin canopy I see this

[elfin canopy]

@night cloak Do you have any other login method?

[night cloak]

@elfin canopy Twitter but I am login with Facebook

[elfin canopy]

Login via twitter first

[night cloak]

@elfin canopy but I don't get my poor acount ?

[elfin canopy]

Login via twitter first

[mild robin]

Whens the next patch ???

[elfin canopy]

We don't have any date about it yet,@mild robin.

[storm flume]

Use #activities to find other PUBG MOBILE players, @robust wind.

[mild robin]

So the account issue will be only fixed in the next patch?

[elfin canopy]

Depends on what issue you're talking about,@mild robin?

[clear patio]

@clear patio the channel will reopens on Monday and you need to have level 10 in the server
@night cloak thanks

[mild robin]

This one its been weeks @elfin canopy

[elfin canopy]

Hopefully,@mild robin. We don't have any information regarding this.

[mild robin]

Aight

[robust wind]

@mild robin you go play store

And download

[mild robin]

I have reinstalled doesnt work

[robust wind]

Ok

You uninstall it

And any friend have pubg

You say that please send me

[rotund adder]

When you will keep pmpl live in telugu

Please keep Telugu live

Tamil is less spoken language than Telugu then why u are not keeping Telugu live

[stuck lark]

Can i unlink a facebook account?

[elfin canopy]

No,@stuck lark.

@stuck lark

Avoid repeating the same questions

[stuck lark]

No

I see the chat in up who tell about facebook account

My english bad so maybe i dont know to much

[gleaming meadow]

my account was hacked by someone please help

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @gleaming meadow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

There is a tamil team that's why they have PMPL in tamil, maybe they'll consider telugu too if they have any telugu team in future,@rotund adder.

[rotund adder]

Don't consider the language of the team and please keep Telugu pmpl live there are more Telugu fans who watch Telugu live

[night cloak]

I'm blocked by graphic settings help me :(

@elfin canopy I am login with Twitter but it is not login with my old id

[shrewd seal]

account lost

[storm flume]

You can contact the customer service via the game settings, @shrewd seal. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@elfin canopy help me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

We will consider it in future, thank you for your feedback, @rotund adder.

@night cloak Try repairing your game.
What device are you using?

[night cloak]

I'm blocked by graphic settings help me 😦@elfin canopy Gameloop

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[shrewd seal]

@storm flume my facebook account dasible and gmail.account link lost

[elfin canopy]

Ask in #emulator-support, @night cloak.

[night cloak]

@elfin canopy my problem is not fixed !?

[elfin canopy]

What does it say when you try to login via twitter,@night cloak?

@shrewd seal contact in-game customer support.

[night cloak]

but my account is blocked. what do I have to do?
@elfin canopy

[tranquil lance]

Ok so what is wrong with the ping.
I get 900+ping most of the times now

How much money do they still need to fix those servers

[elfin canopy]

@night cloak what do you mean by blocked?

[night cloak]

@elfin canopy new account

[brittle flame]

I hv a problem after Landing I get everything blurry. and after 30sec it loads/renders all the buildings. till then iam killed by someone it takes too much time.

[elfin canopy]

Can you post a screenshot of your internet speed test results,@tranquil lance?

Also you may request a new nickname in #discord.

[brittle flame]

how to fix it

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil lance]

@elfin canopy i get 40ping in call of duty and other games

[elfin canopy]

@brittle flame Try repairing your game, if the issue still persists, post it in #old.

[shrewd seal]

@elfin canopy my facebook account dasible ....gmail.link

[elfin canopy]

@tranquil lance Internet test results, please :)

[tranquil lance]

Ok

Wait

[elfin canopy]

@night cloak delete twitter app and logout from twitter using browser, then clear game cache and try again.

[brittle flame]

i hv done it and reinstalled it one time its rendering late always specialy when in erangle.

[elfin canopy]

@shrewd seal contact in-game customer support.

[shrewd seal]

@polar marsh my account lost

[elfin canopy]

@brittle flame post it in #old, along with a small video clip of your landing.

[shrewd seal]

@elfin canopy no reply customer support why

[gleaming meadow]

unlink feature is available!

[night cloak]

@elfin canopy I am not login with Twitter anytime I am login with Facebook Everytime

[elfin canopy]

Can you please do that?

[night cloak]

Ok I am doing @elfin canopy

[shrewd seal]

@elfin canopy plzz help me

[storm flume]

You can contact the customer service via the game settings, @shrewd seal. Refer to subpoint 5.3 in #faq for further instructions.

[brittle flame]

This happens to me leave the yellow light its blue light filter

[elfin canopy]

@brittle flame your issue in detail along with a small video clip in #old channel not here.

[brittle flame]

so u dont hv a solution for it

[tranquil lance]

@elfin canopy

[elfin canopy]

Jitter,@tranquil lance?

[tranquil lance]

What's that

[elfin canopy]

And the upload speed is really low

[tranquil lance]

Wait let me see

Jitter is 25ms

[gleaming meadow]

my pubg Account which has only social media facebook account was linked . now from 5th of june my facebook got disabled and my pubg Account used by someone please help me

[elfin canopy]

Contact customer support from login screen or write them an email,@gleaming meadow.

And try recovering your Facebook account,@gleaming meadow

@tranquil lance try repairing your game.

[tranquil lance]

Ok

[elfin canopy]

@tranquil lance and refer to subpoint 4.5 of #faq.

[tawdry star]

Hello...when play classic i got 50 to 60 ping but when i play any match in a room I always get ping above 350...plz help me..

[elfin canopy]

@gleaming meadow are you using global version? Unlinking feature is not available.

[gleaming meadow]

yes i used global version

[elfin canopy]

@tawdry star make sure the host of the room has stable connection and they're using global version.

[elfin canopy]

@gleaming meadow is this an old screenshot?

[gleaming meadow]

than what is this this is my second account

[desert marten]

@night cloak

I'm waiting

[gleaming meadow]

no ive took that screenshot a few minutes ago

[tawdry star]

But when I create my room to play 1 v 1 room then also I got ping above 350..but in classic i always have 50 to 60 ping.

[gleaming meadow]

@elfin canopy please help me to recover my pubg Account please

[elfin canopy]

@gleaming meadow it's visual bug, unlinking won't work.

[elfin canopy]

no ive took that screenshot a few minutes ago
You have access to your PUBGM account,@gleaming meadow?

[gleaming meadow]

@elfin canopy but someone is still using my account for past 9 days

[rigid stirrup]

Anyone know what i have to do ??

[elfin canopy]

@gleaming meadow change passwords of your linked social media and enable 2 factor authentication for it.

[night cloak]

I have telegram channels that sell and promote hackers. Can you stop them?

@desert marten regarding to this??

@rigid stirrup all you have to do is to wait patiently while they,are processing the request

[elfin canopy]

@rigid stirrup what was your issue?

[gleaming meadow]

@elfin canopy my facebook account is disabled last 5th of june

@elfin canopy what can i do now to recover my account?

[storm flume]

You can contact the customer service via the game settings, @gleaming meadow. Refer to subpoint 5.3 in #faq for further instructions.

[gleaming meadow]

@elfin canopy my facebook account is disabled last 5th of june
any other option to access my pubg Account

[storm flume]

You can contact the customer service via the game settings, @gleaming meadow. Refer to subpoint 5.3 in #faq for further instructions.

[gleaming meadow]

but how i recover my account@elfin canopy

[elfin canopy]

You don't need to recover it if you already have access to your PUBGM account

Just change password of your linked social media and enable 2 factor authentication

[gleaming meadow]

I don't have any access for now
because my facebook is disabled

@elfin canopy please tell me na sir!

[elfin canopy]

Contact customer support

From login screen or write them an email

[gleaming meadow]

@elfin canopy what email

[night cloak]

@gleaming meadow Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Contact customer support from login screen.

[analog crater]

When is unlinking is coming back ?????

[night cloak]

@analog crater We dont have the information about that, Once we do we'll post that in #news .

[floral moon]

@elfin canopy why no any information, we are reportimg since last 18days

[gleaming meadow]

@night cloak and the other person is using my pubg account for past 9-10 days is it right?

[elfin canopy]

[e-mail]

@gleaming meadow ^

[night cloak]

@gleaming meadow Isn't it your responsibility to protect your account. We Discord Staff's cant help you with the issue. Avoid repeating the issue in here

[elfin canopy]

@floral moon I'm not employed by PUBGM/Tencent.

[floral moon]

@elfin canopy so why are you nosing here

[elfin canopy]

Cause I can.

This is a community server, it's not managed by developers.

[floral moon]

I think my issue willbe solved after my real life Crate

[elfin canopy]

Ok

[gleaming meadow]

@elfin canopy @night cloak once my facebook account back i'll try nd if i can't access i m come here again thank uh guyss!

[floral moon]

@gleaming meadow no one help here.

[elfin canopy]

Move to #chat.

[floral moon]

If we are right, our mesages automaticly deleted what a fiear

[polar marsh]

@lavish grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle nymph]

Hi guys I want to report a a guy who is streaming on Facebook while playing with a hack ( he's not hiding his cheats ) + I think he sells hacks for viewers

[desert marten]

I have channels that sell hackers in the Telegram and promote it via its YouTube channel. Can you dispose of them to the employees of Tnst

[night cloak]

@brittle nymph Report him to facebook and his account in game

@desert marten report that to Telegram

[brittle nymph]

@night cloak ok thanks fo the help

[desert marten]

Am I just doing a report for them? It's funny. Why are you lenient in the matter of cheaters? They destroyed the game without any strong reaction from you!

[carmine dawn]

Please ban

Hacker.

[storm flume]

Hello, @carmine dawn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@elfin canopy this is not working. This morning I am Change my Facebook password than I can't login...

[limpid burrow]

Hello

I have big problem after I used MK14

I need to solve this problem please

My account has 80 level with season 3,4,7,8 frame

Please reply to me

I contact with pubg support in the pubg application and they close the chat 10 times

[night cloak]

@limpid burrow what's the issue

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[limpid burrow]

I contact sir with game settings, but they close the chats 10 times

[naive quartz]

Pubg timing lock

Pubg timing lock

[polar marsh]

@rotund stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@naive quartz can you explain that instead of spamming

@limpid burrow can't help you if you don't say the issue

[polar marsh]

@solar minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@limpid burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dim iron]

I have 3 gold crates but I can't use them. Why is this? Do I have to do something first?

When I go to the shop it doesn't show the option to use it

[night cloak]

@dim iron the Premium Crates will be available again starting June 21.

[raw dew]

Hi

Will the account unlink feature return?

Is there anyone here?

[sharp onyx]

@raw dew we do not have any information regarding the return of unlinking feature. Please wait for further announcement regarding this

[dim iron]

Oh ok thank you

[hollow pumice]

I have andy mythic suit n whole set but his mythic emote is missing

[raw dew]

Do you expect that she will return?

[sharp onyx]

We do not know

[hollow pumice]

@sharp onyx

I have andy mythic suit n whole set but his mythic emote is missing
@hollow pumice this bro

[elfin canopy]

We don't have any information regarding this, once we do, we'll publish it in #news, @raw dew.

Also you may request new nickname in #discord.

@hollow pumice The emote is not available with the mythic outfit.

It wasn't exclusive emote for the outfit.

[hollow pumice]

So why even showed it? 16k uc for just a suit no mythic emote with it

Sounds like a joke

[elfin canopy]

You may post about your feedback in #old.

[hollow pumice]

6 hours one msg i send picture with msg pictures went and msg was denied

[desert marten]

I want to talk to you in dm for the most urgent need

@night cloak

[elfin canopy]

@hollow pumice edit the post and write your message.

[night cloak]

@elfin canopy haa I am doing everything but it's not login. I am Change my fb password and after that I can't login I think

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

@desert marten what is it?

[desert marten]

I want to talk to you in dm for the most urgent need

@vivid merlin

[vivid merlin]

@desert marten what's the urgent need?

[rotund adder]

Please consider it faster

[vivid merlin]

is it about the hacker?

[night cloak]

@elfin canopy ok I will

[loud ridge]

My phone is weak I used a burner to speed up the game and I got blocked

[elfin canopy]

Blocked for how long,@loud ridge?

[desert marten]

I will not fight you, I just want to talk about an urgent topic, you will not lose anything

@vivid merlin

[polar marsh]

@loud ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@desert marten ok, my dms are open.

[untold summit]

someone hacked my facebook account account and he took legacy owner and he deleted and disabled permanently my account

Please help me

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @untold summit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@vivid merlin How can I resolve this error? I haven't been able to buy UC for two weeks

[vivid merlin]

try using this or midasbuy https://www.pubgmobile.com/pay/. @night cloak

[night cloak]

@vivid merlin Will I always have to use that page to buy uc?

[vivid merlin]

it's an error on apple's part, unless they fix it most likely.