questions

[night cloak]

They say it themsele

Have done purchases for people

[storm willow]

you can DM me the link @night cloak

[night cloak]

The accounts come pre loaded with 4lakhs of uc

Okay will do that. Its not just one account but many.

[fervent kiln]

Can I ask a question

[storm willow]

Most are Scams they try to attract people with lots of UC @night cloak

@fervent kiln State your Issue

@night cloak DM

[night cloak]

I’ve seen the accounts

[fervent kiln]

If I report the cheater it will be worth?? Like hi will get what he deserves??

[woeful ginkgo]

@storm willow please need help for purshese skin

[night cloak]

Help me

@polar marsh

[woeful ginkgo]

just update the game bro

[night cloak]

bro game updated hai

Ye koi bug aaya hai

My Telephone has been hacked by Hacker and I no
longer control my computer and now I have deleted the
old version of Telephone and now I have set up control
but it has even played with my accounts and activated
illegal programs and sabotaged my account until I pay
for it until my device is released but I did not agree
Something and delete all my belongings please please
recalculate because I love PUBG and I respect your
policy very much Please re-activate my account so I can
enjoy playing again Thank you
atall
ID:5239453941
Name:‪ICヅABOUD๛95

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak latest build version ends with 30

[night cloak]

Ok mai dekhta hu bro

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[night cloak]

@storm flume then help me

[storm willow]

The version in your screenshot is 12600

@night cloak latest is 12630

[woeful ginkgo]

@storm willow help please sir

[storm willow]

@woeful ginkgo you need to purchase them ingame or get via crate

[woeful ginkgo]

in game sir

[night cloak]

See

[woeful ginkgo]

@ I wanted to buy a skin from the airdrop, but the purchase card used to make a eror when entering, and after entering it, the airdrop had disappeared.

@storm willow I wanted to buy a residence from the airdrop, but the purchase card used to make a mistake when entering, and after entering it, the airdrop had disappeared.

[storm willow]

@woeful ginkgo wait for the next drop

[woeful ginkgo]

but its not the same skin sir

[storm willow]

@night cloak try clear cache, Logout from browser and Facebook app and try again ( by entering password on login screen again

[night cloak]

Done bro

[storm willow]

@woeful ginkgo nothing can be done if limited drop expires, you need to wait for next drop

[night cloak]

Everything

Bro sab karliya

[storm willow]

@night cloak we have already forwarded the issue. You can also help by sending your Char ID, device, region information. Also did you open on 2 devices Simultaneously?

[woeful ginkgo]

@storm willow the skin is rare and now i didnt found it in aouther air drop so please help

[storm willow]

@woeful ginkgo already told you, if that gone it’s gone- no one can bring it back

[woeful ginkgo]

@storm willow thnaks sir

[night cloak]

@storm willow bro Maine abhi vapas clear cache kiya tab chal gayi id

Thx bro

[ionic cloak]

this season is worst season
full of hackers and cheaters
do something we play for fun and enjoy
and buy items with or money
is this game fir hackers and ads?

[small cape]

Hlo

Hey there

Is some one here

[storm flume]

Hello, @ionic cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tawny crest]

Never hear any feedback when we report why is that??

[ionic cloak]

let cheating be legal and allowed to be fair play for all players

[tawny crest]

Riggs game just had a cheater in two of his rooms

[ionic cloak]

😂 bot relpay
WTF!!!!
I have reported cheaters with evidence of cheat but for nothing they still playing until now

[jolly pumice]

Someone using my pubg account please stop them i don't have access to my social media account my fb account disabled

Pubg is not responsible for social media but how others can use my pubg account while my account is disabled

How they can access my pubg id

[vagrant onyx]

@jolly pumice maybe second linked method

[jolly pumice]

I didn't linked any other accounts

[viral ocean]

Do you sell the phone?

[jolly pumice]

Nope

[chrome coyote]

How to fix authorization revoked issue?

[night cloak]

@jolly pumice i guess u too tried that free skin website

That's getting a lot of players hackerd so be sure don't login on ur id in websites saying get skins /costumes, within 24 h by just logging with fb :-)

[viral ocean]

Yeah, u prolly went to a phishing web

[night cloak]

@jolly pumice probably you went to a scam website like free mythic skins or UC !! And logged in with your fb in that website.
If you understand Hindi language then go to my channel I've showed how to spot a fake pubg website.

[viral ocean]

Literally all fake web are all giving free skin @night cloak

[night cloak]

Be aware there are a lot of YouTube videos which are claiming you'll get skins and UC for free but max of them will show you fake and scam you

@viral ocean yes still people are falling for this type of sh..

[viral ocean]

Yea, my friend also went there

[late egret]

@night cloak we dont need free. Thanks for your offer :)

[night cloak]

@ionic cloak ads doesn't play automatically in pubg mobile until you press the ad button.

[jolly pumice]

@night cloak so now nothing i can do? With my account?

[viral ocean]

No

[night cloak]

@jolly pumice you've to talk with customer support, i guess they can help

[jolly pumice]

How to contact customer support?

[night cloak]

In game

[crisp garden]

In settings next to log out

[night cloak]

Or in log in page

[viral ocean]

Cs of your account, not pubgm

[keen mason]

How to report about two players teamed up

[polar marsh]

@hushed narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen mason]

I have want to report

[crisp garden]

Ingame

[keen mason]

I have a video

[crisp garden]

Report teamups ingame

[keen mason]

Very helpful

[late egret]

.

[night cloak]

lol bro. Is telling you contact support in game and send them the proof or whatever

[keen mason]

They are not gonna do anything

Its not the first time i repoert in the game..maybe it's not the same here

[viral ocean]

U know there are many hackers and many reports sent

[twin gulch]

@night cloak bro i alredy clear cache and data but not working

[crisp garden]

You can only report cheater here

[polar marsh]

@viral ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar vector]

Dear Developer PUBG, My Account Details: ID: 560326606 Nickname: JP×Rahul Level: 69 In this case I report the problem to my account which has been banned by you, I strongly object if my account is banned due to no reason. If my account has made a mistake then give me a reason and proof if my account has violated the rules that have been applied *For the sake of convenience and cooperation i am very disappointed with your in game support and mail support system because they unable to help and talk with us and i request you to take a review again on my account because i know am innocent and not use any cheat in game so please remove your ban from my account and give permission to play back again !!! Happy if this case is continued and resolved carefully. I will wait for the good news and please take a fair decision . Thank you. Best Regards

[crisp garden]

How long is the ban

[polar marsh]

@pulsar vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@pulsar vector read message ^^^

[pulsar vector]

@crisp garden i didnt violate any rules and regulations and dont use any third party app

Plzz do something its my main id of lvl 69@crisp garden

[crisp garden]

No accounts are suspended without proper reason

[viral ocean]

@keen mason 3 times i reported hacker from leaderboard, they got b4nned

[kind mountain]

@celest crystal what seems to be the issue?

[celest crystal]

Nothing and sometimes while hot drop mode like this people are using verbal abuse ment

[crisp garden]

Report ingame for things like that

[celest crystal]

What should I need to report broo

[crisp garden]

You sed verbal abuse

[celest crystal]

Yeah

Can i report him as grefing

[delicate edge]

I want to communicate with an Arab person

[crisp garden]

No

@delicate edge in MENA server

[delicate edge]

where is mena server

[crisp garden]

In #613267301243944960 under partners tab

[night cloak]

Can someone help me...I need ESL discord link

[desert marten]

Your friend said on the reports page that this cheater has been banned, but it has not been banned already. He still spoils the game. I lost points because of him. He must be punished immediately. I am very sad (5174731384)
@vivid merlin

[crisp garden]

It takes sometime to effect ingame

[desert marten]

All of you who marked them with your green mark were banned, except for this cheater. You put the green check mark on them and it was not banned. I am very sad. I lost points because of him (5174731384)

@spring void
Hlp

[twin gulch]

Please Help... Lost all Rewards

[desert marten]

All of you who marked them with your green mark were banned, except for this cheater. You put the green check mark on them and it was not banned. I am very sad. I lost points because of him (5174731384)

@sand path
Hlp

[twin gulch]

@night cloak ???

[sand path]

@desert marten we're already aware. He'll be banned.

[night cloak]

Uh so me and my friend we were playing duos and in the blue zone. It was like the second one only and we had over 50 hp but we mysteriously died! There was no one or red zone what happened?

[viral ocean]

Its a glitch

[night cloak]

@night cloak it might be a glitch

we were ok

[viral ocean]

The damage is the same like the last circle

[night cloak]

then instantly died

then instantly died
@night cloak it's a glitch then

damn that sucks

the game hates us lol

it does everything to make us die

:(

cheaters then some glitch hmmm

[lofty patio]

this is the second time you mentioned me in cheater reports channel to tell me that the player who you reported has been suspended but when i check the account of the cheater i find his rank is still ACE and he didn't get banned ! its really frustrating !

[night cloak]

If ur NA and want a free 8$ dm ME ASAP
@night cloak stop advertising,please refer to #613267301243944960

[cedar spade]

It’s been a month I’ve been waiting to report cheaters on #cheater-reports It opens during late night my time for a few hours when I’m asleep. In my 18 hours of wake up time, it’s always read only

[crisp garden]

It opens next monday

[cedar spade]

I’ve waited 6 Monday’s to be exact already

Always read only during day hours

[crisp garden]

Also you are not level 10 yet

Maybe that's why

[night cloak]

@night cloak all you have to do is just update to the newer version of the game and nothing else

[cedar spade]

So I need to be level 10 to be able to report cheaters? Excellent.

[night cloak]

@cedar spade yes

[crisp garden]

You see, this is unofficial way of reporting cheaters so this is extra work

[cedar spade]

I’m not sure what kind of weird logic this is. But this is in a way protecting hackers.

[crisp garden]

You can report it ingame or http://cheater-report.pubgm.cc

[cedar spade]

No one responds on that link.

[night cloak]

I’m not sure what kind of weird logic this is. But this is in a way protecting hackers.
@cedar spade no it's not

[cedar spade]

Yes it is.

[crisp garden]

#cheater-reports is just extra work made by error to help community

[viral ocean]

Will u work on b4nning without getting paid@cedar spade

[cedar spade]

It also takes effort to record and upload a genuine video to hep PUBG clean up its game.

[night cloak]

Can someone tell me what it is?

[floral moon]

@night cloak i am usimg letest version 0.18.0.12630 but cant log in so what i do??? Have any answer???

[cedar spade]

Even users are not paid to report hackers. It’s all about community betterment.

[night cloak]

@floral moon is it?

[viral ocean]

It also take effort to b4n all the h4cker

[cedar spade]

Will u work on b4nning without getting paid@cedar spade
@viral ocean I am reporting hackers without getting paid

[crisp garden]

We can move to #pubg-mobile

[floral moon]

@night cloak ???

[night cloak]

reinstall the game and see if it works @floral moon

[delicate edge]

I want to communicate with Attia

I want to communicate with Attia

[night cloak]

@delicate edge attia who?

Can someone tell me what it is?

[floral moon]

@night cloak alredy done 33 times Re installed since 28th may

[sullen marsh]

Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!!

[night cloak]

@night cloak alredy done 33 times Re installed since 28th may
@floral moon do u have any other account logged into it?

i mean the game

[floral moon]

@night cloak no

[sullen marsh]

No just Game Center for that one account

[polar marsh]

@delicate edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

No just Game Center for that one account
@sullen marsh did you logged in to the game with play games?

@floral moon same question for you

[sullen marsh]

No

[night cloak]

then?

[sullen marsh]

Game Center I’m using iPhone

[night cloak]

ohh then

[floral moon]

@night cloak yes i logged in with playstore with new account....

[night cloak]

@floral moon ok wait

[wet shale]

Can we buy UC from midasbuy? (pubgmobile.com/pay)

[vivid merlin]

@wet shale yes.

[wet shale]

K ty

[night cloak]

do u have the newest version of play games? @floral moon

[vivid merlin]

@floral moon your issue was already noted down with some other people, please do be patient while they gather further information on this.

[night cloak]

👀

[sour kindle]

hi i collected the guncraft skin but it is not in my inventory

[vivid merlin]

@sour kindle try to clear cache and restart the game.

[uncut ore]

How can i promote my YT video in #content ?

[sour kindle]

i’ve tried that but it doesn’t work...

[storm flume]

Please refer to subpoint 6.1 in #faq for further information, @uncut ore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vivid merlin]

@sour kindle you cleared the cache?

[sour kindle]

yea

ill try logging into another device to see if i have it there too

[vivid merlin]

@sour kindle let me know if that works for you.

[floral moon]

@vivid merlin ok but waiting from 28th May still no solution.. I lost my 17 Daily Missons and 2 weekly 200RP crate, if problem not solved before 16 June i lost 1 more 200RP crate and my whole ROYALPASS of season 13 and my 600UC

[ionic goblet]

Hello friends

[sullen marsh]

@floral moon me too bro exact same for me. And I’m wondering if PUBG is gonna give us a refund which I highly doubt

[sour kindle]

@vivid merlin I checked on my ipad, still no skin

[ionic goblet]

Anyone can help me?

[polar marsh]

@ionic goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@sullen marsh yes you are right, PUBGM is responcible for our MONEY LOSS..

[sullen marsh]

@floral moon totally

[vivid merlin]

@sour kindle try a routine repair.

[sour kindle]

whats that lol

[ripe laurel]

I accidentally spent my uc in something i didn’t want (Guncraft tinker spin). Is there any way of getting it back?

[upbeat juniper]

Hi guys I need your help

[vivid merlin]

@sour kindle in game setting > basic > logout at the bottom left. then on the right hand side it will say repair, click that and then do a routine repair

[upbeat juniper]

Please how can I have a free ID cards for my clan help me please

[viral ocean]

No@ripe laurel

[elfin canopy]

Unfortunately no,@ripe laurel.

You may try contacting in-game customer support

[ripe laurel]

😦 ok

[sour kindle]

where?

[viral ocean]

Log out@sour kindle

[upbeat juniper]

Please how can I have a free ID cards for my clan help me please

[elfin canopy]

@upbeat juniper rename card?

[viral ocean]

Then on the right screen

[sour kindle]

o

then which options do i click

[upbeat juniper]

@elfin canopy yes bro

[vivid merlin]

@sour kindle logout then on right hand side it will say repair

then do a routine repair :3

[elfin canopy]

@upbeat juniper you may purchase clan rename card from clan shop using clan coins.

[sour kindle]

i done it, it doesnt work

[upbeat juniper]

No there are no cards In clan shop

[viral ocean]

Only leader can buy it i think@upbeat juniper

[upbeat juniper]

I’m the leader and I can’t buy it

[viral ocean]

Clan rename card only

[elfin canopy]

Can you post screenshot of your clan shop,@upbeat juniper?

[viral ocean]

Not your account name

[upbeat juniper]

Not clan rename

[viral ocean]

Then you cant buy it from clan shpp

[upbeat juniper]

I need a cards Id to have the same tag

[viral ocean]

Uc only@upbeat juniper

[upbeat juniper]

I need some redeem code

[elfin canopy]

You may purchase it from shop for 180 UC, @upbeat juniper

[sour kindle]

oh lol somehow the gun skin was in the mail

[upbeat juniper]

No way😩

[crisp garden]

There is some at certain levels

[upbeat juniper]

@viral ocean I haven’t uc

[viral ocean]

Then go buy

[crisp garden]

There's some Id cards in level missions

[upbeat juniper]

I take it before

I have some new members who’s haven’t the same tag

😩😩

[left mortar]

Why this hacker is not blocked

[elfin canopy]

Because your report is rejected,@left mortar

[tacit flower]

When #cheater-reports open?

[upbeat juniper]

@elfin canopy help me

[left mortar]

He sent a message to him that he had deleted the evidence

[elfin canopy]

What do you mean,@left mortar?

@tacit flower We'll update you about it, I don't have any information about it.

@upbeat juniper There is no other option to get ID rename card.

[left mortar]

What do you mean,@left mortar?
@elfin canopy The cheater sent me a message, mocking him, saying, I have hidden the evidence

[tacit flower]

Are volunteers work in this channel? @elfin canopy

[upbeat juniper]

@elfin canopy tnx

[elfin canopy]

Yes,@tacit flower.

[tacit flower]

@elfin canopy How many of volunteers?

[elfin canopy]

@left mortar Maybe post it next time if you have enough evidence against the hacker.

@tacit flower My bad, I'm volunteer in this server, the channel is mostly handled by other staff. There are some. Why would you ask?

[left mortar]

@left mortar Maybe post it next time if you have enough evidence against the hacker.
@elfin canopy Go report clear evidence

[elfin canopy]

Yes, report them again with some other evidence

[left mortar]

@elfin canopy One of my friends told me that pirates delete the report from hacker

[viral ocean]

@left mortar the player seems normal to me

[tacit flower]

I suggest to company work employees at discord

[elfin canopy]

I do not understand what are you trying to convey,@left mortar.

@tacit flower, #old

[left mortar]

@left mortar the player seems normal to me
@viral ocean But it uses x-rays

[viral ocean]

No i can clearly see the heads

[elfin canopy]

Please use discussion channel either #pubg-mobile or #chat.

[viral ocean]

Ok

[tacit flower]

#cheater-reports should have a employees not volunteers

Channel should open every day

[left mortar]

@elfin canopy Will Pubg arrest the hacks?

[tacit flower]

Before it’s opened every day

[elfin canopy]

It's unofficial way to report hackers/cheaters,@tacit flower, you may use in-game report system for official method.

Thank you!

[left mortar]

@elfin canopy We are upset

[tacit flower]

Now it’s still closed for 1 week

[left mortar]

@elfin canopy I want to get back the money I lost in the game

[bitter lodge]

How can unlink Twitter

[tacit flower]

@elfin canopy yes I know it’s unofficial way, but I suggest to company

[elfin canopy]

@tacit flower suggest it in #old or write an email to them

[left mortar]

@elfin canopy Can Pubg make playing clean and safe?

[tacit flower]

@left mortar No, they can’t

[short quail]

for the PMNC championship is it ok if u dont include your team name in ur gamer tag?

[elfin canopy]

@bitter lodge the unlinking feature has been disabled for now, we'll post about it in #news, if we have any news/update regarding this

[fallen adder]

When will premium creates return?

[left mortar]

@elfin canopy The number of hackers has increased

[elfin canopy]

21st June,@fallen adder

[storm flume]

Hello, @left mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fallen adder]

Thanks :))

[left mortar]

@storm flume It has reached a million times that have not been stopped

[elfin canopy]

You've been answered,@left mortar, now please move to discussion channel.

[left mortar]

@storm flume @elfin canopy I will leave PUBG M and come back when it is cleaned of hacker

[elfin canopy]

Okay :)

[left mortar]

You've been answered,@left mortar, now please move to discussion channel.
@elfin canopy where is she

[elfin canopy]

I do not know, who you're asking for?

[left mortar]

I do not know, who you're asking for?
@elfin canopy Have PUBG manage to remove the hacker

[hollow zealot]

hello

i have big problem with my account

[elfin canopy]

Yes,@left mortar, and they're working hard for it.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow zealot. Remember to read through #faq before asking questions in the support channels.

[left mortar]

If I carry x-rays, is it considered a cheater?

[desert marten]

All of you who marked them with your green mark were banned, except for this cheater. You put the green check mark on them and it was not banned. I am very sad. I lost points because of him (5174731384)
@vivid merlin

[crisp garden]

Yea lol

[polar marsh]

@hollow zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[left mortar]

Yes,@left mortar, and they're working hard for it.
@elfin canopy I did not see anything every day and the number increased

@polar marsh If I carry x-rays, is it considered a cheater?

[elfin canopy]

Yes,@left mortar, your account will be suspended for it.

@desert marten sometimes it may take some time to show in-game, they'll be banned soon :)

[left mortar]

@elfin canopy Most celebrities play using x-rays

[night cloak]

@left mortar like

[viral ocean]

Like who

[elfin canopy]

@left mortar The one who violates PUBGM ToS gets punished accordingly, be it a celebrity.

[left mortar]

@elfin canopy I know players from Season 4 to Season 13 who are still playing with x-rays, why aren't they being stopped?

[elfin canopy]

Report them,@left mortar.

[left mortar]

@elfin canopy I heard on one of the social media that PUBG is selling hackers. Is this true or slander?

[viral ocean]

False

[storm flume]

Hello, @analog crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[left mortar]

@polar marsh Why does FortNite have hack protection?

@storm flume Why does FortNite have hack protection?

[crisp garden]

Why you ask about fortnite in pubgm server

[viral ocean]

They are bots

[floral moon]

@left mortar because its not PUBGM

[left mortar]

@storm flume We are annoyed at the hacker and you say we will eliminate them and now they are increasing

@polar marsh @storm flume We are annoyed at the hacker and you say we will eliminate them and now they are increasing

@polar marsh I am asking for the return of my money that I paid for your game

[storm flume]

You can contact the customer service via the game settings, @left mortar. Refer to subpoint 5.3 in #faq for further instructions.

[left mortar]

@storm flume @polar marsh I expect the hacker will not be stopped until 2030

[crisp garden]

They can't eliminate all hackers because when they are banned they can easily make new account because pubgm is free game

[whole pilot]

Pubgm support mail id ??

[late geyser]

After .18 update my game is lagging way too much do you guys have any idea why.. I have Snapdragon 660 with 4-gbs of ram. @polar marsh please look into this.

[stable imp]

Hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stable imp. Remember to read through #faq before asking questions in the support channels.

[stable imp]

This hacker killed me two times

I have his video

[elfin canopy]

@whole pilot

[e-mail]

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @late geyser. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @stable imp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[whole pilot]

@elfin canopy ty

[stable imp]

@elfin canopy i recorded him i posted in youtube

[elfin canopy]

You may use this link to report them,@stable imp.

http://cheater-report.pubgm.cc

[noble void]

Hello this guy was using aimbot and killed me and my team

[twin gulch]

Any new news about UPDATE??

[noble void]

The number 1 and 3 killed me and my teammate

[storm flume]

We currently do not have a specific release date for the upcoming update, @twin gulch. Once we do, we will publish further information in #news.

Hello, @noble void!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[whole pilot]

Ty guys

👀

[elfin canopy]

It depends on how long it takes to proceed the report, @stable imp

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @whole pilot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

From this server, @lament hearth?

[whole pilot]

@elfin canopy ty💛

[twin gulch]

I lost my UC😭😭😭

[humble plinth]

Hi, i am very annoyed with PUBG. I was getting 180ms a few days ago. Then a day later i saw my ping at 100ms, but t now it makes me ill. Now, my ping goes 500ms.

[storm flume]

You can contact the customer service via the game settings, @twin gulch. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

Can you post screenshot of your internet test results,@humble plinth? Along with jitter and latency.

[bronze lantern]

Hi help me plz

Can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze lantern. Remember to read through #faq before asking questions in the support channels.

[twin gulch]

@storm flume i lost my UC because i purchesed ROYAL PASS andnow i cant loged in my id😭😭😭

[crisp garden]

In sites?

[night cloak]

@twin gulch what happened to your account

[twin gulch]

@night cloak

[night cloak]

Try doing a routine repair if that doesn't works reinstall the game.

[bronze lantern]

Zero kill you need to update your game dear on your pc

[polar marsh]

@bronze lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble plinth]

@elfin canopy Anything else, or from else i can get jitter and latency for you

[elfin canopy]

Your ping and jitter is very high,@humble plinth

Contact your ISP.

[night cloak]

And the upload speed is too low

[twin gulch]

From last 1 week i try it all... Repair, re install but its not working.. 😢😢@night cloak @bronze lantern

[night cloak]

@twin gulch
Can you send me the details of your :
◽ Game ID :
◽ Device Name :
◽ Region:
◽ Linked methods :
◽ Internet :
◽ video recording :
◽ Game version :

In DM

[humble plinth]

@night cloak @elfin canopy Okay, i will contact but Now I'm getting low.
But PUBGm has done something as I have never ever got this much low ping on Europe server

[night cloak]

The issue from your internet connection not from the server

[winter stirrup]

How to next create Primum coupen

[haughty wing]

Totally from India

[night cloak]

@winter stirrup the Premium Crates will be available again starting June 21.

@haughty wing How may I help you.

[haughty wing]

No help needed

[viral ocean]

@humble plinth

[humble plinth]

Yes

[viral ocean]

For reference

[humble plinth]

Ok brother

[twin gulch]

@night cloak ok

[radiant bronze]

Someone is breaking into my account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @radiant bronze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[split venture]

I want to unlink my facebook and link my twitter to my pubgm account, is it possible? I have my account connected to my gamecenter and linked to email. The unlink button doesn’t show up for me however

[night cloak]

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.@split venture

[whole pilot]

@night cloak can I dm you?

[night cloak]

regarding to..

[split venture]

Oh ok, thanks.

[whole pilot]

My friend fb id got hacked
And he need to unlink the fb
But he forgoted when he created his account
@night cloak

[tacit flower]

@night cloak I need to talk with volunteers in #cheater-reports

[night cloak]

@tacit flower yes whats the issue

[tacit flower]

@night cloak Not issue, I need talk to them

Can I ?

[night cloak]

you may contact the @sand path

[tacit flower]

@night cloak ok thank you

What mean this issue

[tough notch]

these guys are teaming up in india bonus challenge
his character id - 5120412975

give em some penalty yo

or straight up ban

[night cloak]

@tough notch report them via in-game

[tough notch]

did already

but in game report never works

[floral moon]

Now i am Going To Uninstall PUBGM from my DEVICE..... Re install after my problem's solution😭😭😭By by PUBGM

[tacit flower]

@tacit flower @night cloak

[night cloak]

try changing the account password

I cant create my clan

Nvm

@night cloak you can't use those symbols

please try using normal alphabets

@floral moon you can chat in #chat with others,not here

@night cloak i see.

@floral moon don't spam

messages will get deleted automatically

[elfin canopy]

Oof! You're welcome, Mohit :)

[night cloak]

mav mav

[floral moon]

@elfin canopy ??

I just want to know there is any upcoming Update about my problem??? @elfin canopy @night cloak

[elfin canopy]

There will be an update.

We don't know when.

[night cloak]

soon™

[floral moon]

Okkk

[soft sparrow]

Maybe never®

[floral moon]

@night cloak please before Season 14

[soft sparrow]

@floral moon yea, sure.

[floral moon]

Othervice i lost my 600uc

[tacit flower]

What solution

[modest cloud]

Hey

[night cloak]

@modest cloud try doing a routine repair

@tacit flower change your password

or contact CS

[tacit flower]

@night cloak Password for apple store ?

[night cloak]

yes

[celest osprey]

Hi

[hardy fable]

@night cloak how to remove facebook acces in pubg ?

[night cloak]

the unlinking feature is disabled atm @hardy fable

[hardy fable]

Can you check pm bro

@night cloak check pn 1m

[night cloak]

the unlinking feature is disabled atm @hardy fable

[celest osprey]

Someonr Hacked My Pubg mobile Account and Is Again and Again Loging in To the account is there anyway I can remove my email from Pubg mobile account?? Please Help!!

[frosty bison]

When will be the next crew Challenge held?

[hardy fable]

@night cloak someone join in my account and link with facebook i only want to remove acces

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @hardy fable. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quiet iron]

I bought Andy mythic dress but I can’t see the emote with it ? Why ??

[celest osprey]

Someone Hacked My Pubg mobile Account and Is Again and Again Loging in To the account is there anyway I can remove my email from Pubg mobile account?? Please Help!!

Please Someone Help me

[viral ocean]

Change ur account password

[lone trail]

Is any way to change password? In new email linked option?

[sharp onyx]

Account unlinking feature has been disabled for now. Please wait for further announcement regarding this

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@quiet iron which one ? Can you record it and post in #old

[polar marsh]

@fierce forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

If you are asking about Andy.. certain level unlocks the emotes and others are available on crates @quiet iron

[inland plaza]

What will I do with premium crates now ?

[sharp onyx]

@inland plaza you can use your premium crate coupons 21st June onwards

[inland plaza]

@sharp onyx thax

[lunar maple]

I am facing problem I am unable to enter in any squad because it shows that I am in the match from almost 1 hr

[polar marsh]

@fringe raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@lunar maple If you are waiting to invite them, ask them to join cheer park and exit it. Then you will be able to invite

[quiet iron]

This mythic where is my emote..."...

[coral holly]

@lone trail

[sharp onyx]

@quiet iron you get emotes by levelling up your character and/or by opening character crates

[coral holly]

@polar marsh what should I do

[stuck lark]

When the unlink feature will be add?

[quiet iron]

@storm willow there is exclusive emote of this mythic dress it’s written look emote can be used with the outfit why did I not get it

[lunar maple]

@sharp onyx I ha tried it but to friends it shows that I am in match so they can't send match eeq

[floral charm]

z

[sharp onyx]

We do not have any information regarding when unlink feature will be brought back @stuck lark

@lunar maple you can try joining and leaving a cheer park yourself too

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[quiet iron]

@storm willow it says emote can only be used with the outfit

[storm willow]

@still juniper above ^^

[quiet iron]

@storm willow but I never got the emote

[storm willow]

@quiet iron let me check.. I think emotes isn’t free for the outfit

[upper sedge]

whens the next crew challenge

[night cloak]

why this guy isn't banned ? he's playing bonus challenge on main account using ESP hack and his rp also maxed out

[still juniper]

Anyone give me server invite link

[upper sedge]

@night cloak hes using esp on 2nd account and spectating himself I doubt pubg can detect that and they think he did nothing

[night cloak]

I have a question. I wonder pubg do have list of peoples I reported from the time I downloaded and I am curious that how many people got banned from that list ??? Can I atleast have that?

[storm willow]

@quiet iron you are correct.. post in #old add you can’t ID and region too.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@upper sedge bro you can't Spectate bonus challenge. I'd have done that too if it was possible in bonus challenge

[upper sedge]

@night cloak oh right

[night cloak]

there goes Creepy bot w same paragraph -_-

[upper sedge]

xD

[desert marten]

All of you who marked them with your green mark were banned, except for this cheater. You put the green check mark on them and it was not banned. I am very sad. I lost points because of him (5174731384)

[sharp onyx]

@still juniper here is the invite link ↓

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[night cloak]

making video and sending it here or either on their email is completely point less Because I have been doing same but when I check those people account they stull playing

[storm willow]

@sharp onyx already sent

[ember pasture]

Hey

[still juniper]

Thanks

😋 😋 😋

[quiet iron]

@storm willow please do something

[storm willow]

@quiet iron read my previous message .. report in #old

[quiet iron]

I purchased mythic andy dress and emote is not showing i want to know why ? My region is Pakistan and my I’d is 5268538121 also the mythic has things under the coat when I went to buy it but after I bought it it has nothing what is this scam ? I’ve spent 15,000 up give it back or give the emote

[sharp onyx]

Put it in #old

[storm willow]

@quiet iron ^^

[tulip zodiac]

hello

[quiet iron]

There is a 6 hour slow mode I’ve already posted there guys

[storm willow]

@quiet iron you can edit the preview message

[tulip zodiac]

problem with my account

[sharp onyx]

@tulip zodiac please elaborate

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tulip zodiac. Remember to read through #faq before asking questions in the support channels.

[floral charm]

@storm willow

[quiet iron]

I’ve posted @storm willow

[polar marsh]

@tulip zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@floral charm what’s the issue ?

[floral charm]

My brother account will be banned due to jailbreak issue his ID is : 5183937898 😦

@storm willow

[storm willow]

Ask your brother to click file claim / contact ingame support @floral charm

[night cloak]

i have

[floral charm]

no reply @storm willow

[night cloak]

@storm willow they dont give warnings

[pure raft]

Let’s be honest when will this be fixed. It’s been 14 days now I can’t login to game.

[storm willow]

@night cloak @night cloak jailbreak doesn’t get you banned.

[night cloak]

@storm willow i am last night

@storm willow i didnt voilated any rules

[storm willow]

Any plugin or tweak that interferes the game will get you banned

[night cloak]

i was just playing fair game

i was just doing my RP missions

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@floral charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[next geyser]

hello

My account has been categorized for ten years and I am not hacking what I have to do in order to return my account

When I talked to the game via Gmail, they send me a unified message every time, and when I talk to them in the game, the bot that responds to me is not a real person

I want to help

[polar marsh]

@next geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck lark]

Are every day there are have new update in pubg?

[polar marsh]

@balmy juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert marten]

All of you who marked them with your green mark were banned, except for this cheater. You put the green check mark on them and it was not banned. I am very sad. I lost points because of him (5174731384

@storm willow

[stuck lark]

Are in every day there was a update in pubg m?

[storm willow]

@desert marten read the last line in that channel

[stuck lark]

I guess when there is a update about unlinking feature?

[storm flume]

We currently do not have a specific release date for the upcoming update, @stuck lark. Once we do, we will publish further information in #news.

[stuck lark]

But please as soon as possible

[elfin canopy]

@desert marten we've already answered you regarding this, they'll be banned soon. Kindly do not repeat the questions.
Thank you!

[wind owl]

Hello i have a problem with gyroscope
I’m playing with ipad 10.7 inch
And i have three account , with an account gyroscope doesn’t working , with others gyroscope working well
How can i improve it please

[uncut ember]

@quiet iron hey

[pseudo night]

Hello— I want send reports in #cheater-reports .. but I can’t

[zinc vector]

@pseudo night you must need 10+ level

[dense basin]

I haven't got my account

Whai is UID

[lone trail]

Is any way to change password? In new email linked option?

[misty gale]

Daily 3 missions in 10 days
Shirt=24
Pan=48

3×10=30
We need more 18 hammers
If I purchase hammers
1 hammer price 30 uc
18×30=540

Woow what a scam great job pubg team great job superb
👏 👏

[floral moon]

@pure raftmy 17days

[sharp onyx]

@misty gale please feel free to put this in #old

[umbral fern]

hello

[sharp onyx]

@lone trail If you put in a wrong password, it asks if you forgot it, then click on that and proceed

[night cloak]

Hallo

[sharp onyx]

@umbral fern @night cloak
Please state your issue

[night cloak]

I caant send a message on cheater-report channel

[sharp onyx]

@night cloak please read the last message in there. It will be reopened probably on Monday now

[night cloak]

Ok thanx

[viral ocean]

And you need to be level 10@night cloak

[night cloak]

It tack long time and i see every days hackers, its so bad

How can i be fast on Level 10?

[lone trail]

@sharp onyx its really help ful

Thanks buddy

[viral ocean]

Chatting@night cloak

[sharp onyx]

You can level up by chatting in public channels @night cloak
Please refer to #613267301243944960 for more info regarding channels and roles

@lone trail you are welcome 🤗

[lone trail]

@sharp onyx one more question... Is there any way to change this email

[sharp onyx]

No, email unlinking feature isnt available currently

[lone trail]

@sharp onyx ok... Thanks again 😇

[sharp onyx]

You are welcome 🤗

[wind owl]

@sharp onyx
Please answer my question too , if you don’t know tell who should i tal with

Talk with*

[sharp onyx]

@wind owl I am sorry I dont know how to resolve that issue. Maybe some other staff who knows about this will help you.
Please post it again so it comes to the bottom of the list

[polar marsh]

@vagrant delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@umbral fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @zenith orbit. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[north wasp]

Guys, do you know what is this ? And when the problem will be fixed ?

[sharp onyx]

@north wasp which method are you using to pay?

[north wasp]

I tried in samsung store and with mobile

[raw dew]

when there is a update about unlinking feature?

[sharp onyx]

"with mobile" means ?

@raw dew Unlinking feature is unavailable atm. We do not have any information when it will come back

[north wasp]

So I mean mobile payment

[tidal dirge]

Let’s be honest when will this be fixed. It’s been 14 days now I can’t login to game.
@pure raft these jokers are not serious about fixing it because not many people have reported the issue.

[raw dew]

This server is corporate PUBGMOBILE?

You must have knowledge!

[sharp onyx]

So I mean mobile payment
@north wasp
I mean which client? Google play/iTunes ?

@raw dew Yes, this is official PUBGM server. But no, the staff doesn't have information regarding internal matters like this

[raw dew]

Busy stealing money

[sharp onyx]

@tidal dirge @twin gulch
Please move to a chat channel

[tacit inlet]

5238774796

[tidal dirge]

@tidal dirge @twin gulch
Please move to a chat channel
@sharp onyx how about fixing the issue? Then we will not only move out from here but also discord

[north wasp]

Samsung store, not google play

[tidal dirge]

@sharp onyx - when will the jokers fix the issue? I’ve been waiting since 16 days

[tacit inlet]

I did not recover my account

[tidal dirge]

Why the jokers not paying any heed to this issue?

[night cloak]

What time does pubg restart for the daily rewards and stuff 5:00 pm est?

[tacit inlet]

I did not recover my account

I did not recover my account

I did not recover my account

[sharp onyx]

@north wasp Have you tried paying from Google store or Apple id, whichever is relevant to your device?

@night cloak In game day resets at 12 am GMT (London time)

[floral moon]

@tidal dirge i am also waiting since 17 days

[tidal dirge]

Wake up sleeping jokers

[sharp onyx]

@tacit inlet please be patient. A staff assigned for this matters will get back to you

@bold siren ^please ask these people to move

[north wasp]

@sharp onyx I have tried from google play 10 hours ago and I did.. there is nothing problem

[tidal dirge]

To move where? I am asking you a question- when will the jokers fix our issue?

All my questions are directed to you, we not doing any general chat here

[sharp onyx]

@north wasp So google play works fine?
I suggest using that only then

[zenith orbit]

@storm flume i checked subpoint 4.11 in #faq it says to put date and time setting to automatic. Mine are already on automatic.

[pseudo night]

Please I have report let me type in #cheater-reports

[tidal dirge]

@sharp onyx why the jokers not paying attention to fix the issue? It’s been 17 days

[brisk knot]

Please fix the match making system

[sharp onyx]

@tidal dirge you have already been answered multiple times by staff. You even have got warned. Keeping up with this is only gonna bring more problems for you

[brisk knot]

I'm ace player and getting diamond and platinum players in my team

[north wasp]

@sharp onyx Yes, I always use google play, but there is a event with pubgm and samsung store, I have tried for that

[brisk knot]

Or remove that abounding ban 😾

[sharp onyx]

@pseudo night #cheater-reports will open on Monday. You need to be lvl 10 to type there

@brisk knot please feel free to put suggestions in #old

[tidal dirge]

@tidal dirge you have already been answered multiple times by staff. You even have got warned. Keeping up with this is only gonna bring more problems for you
@sharp onyx warned for what? And answered multiple times about what? Are you kidding me? I am asking you to fix my issue and you are threatening me??? What the hell are you guys on?

[polar marsh]

@kindred coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@north wasp I see. Please contact Samsung support regarding this

[tidal dirge]

@sharp onyx threatening me that asking questions on fix about my issue will get more problems for me. So now the mods have resorted to threatening rather than getting bunch of jokers to fix the issue

[sharp onyx]

@tidal dirge You need to understand that the discord staff is voluntary. They dont work for tencent. They try to help people in their free time.

Please be understanding

@sharp onyx threatening me that asking questions on fix about my issue will get more problems for me. So now the mods have resorted to threatening rather than getting bunch of jokers to fix the issue
@tidal dirge
Not a threat, but a reminder.🙂

[tidal dirge]

Is 17 days not enough? Why the jokers not fixing it?

[sharp onyx]

@sand path

[tidal dirge]

Yeah tag all your mods.... call them all, maybe mute me because the incompetent jokers can’t fix my issue and you can’t answer my questions

[sharp onyx]

@cold dagger please report cheaters in game and in #cheater-reports

[cold dagger]

Report him solo match teamups

[sharp onyx]

You can report team ups in game.

[pseudo night]

@sharp onyx Is there a way without reaching this level 10 to deliver the communication because reports in game no care and also no one will see — and also in link that no also care — maybe there some care in #cheater-reports and we like to type there

[tidal dirge]

So @sharp onyx - so you know whether the jokers will be able to fix my issue?

[sharp onyx]

@pseudo night Unfortunately you do have to reach level 10 in order to message in there.
You can get more information regarding this in #613267301243944960

[tidal dirge]

Don’t any discord staff have any contact with these jokers?

[polar marsh]

@fallen verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal dirge]

Do discord staff take any accountability of the issues reported here?

Or discord staff are in hands with these sleeping jokers?

Did you by any chance mute yourself @sharp onyx ? Or preparing for the threat that you just gave me

[pseudo night]

@sharp onyx actually I have 17 videos in uploaded YouTube and I send link more than 10 days ago to http://cheater-report.pubgm.cc/ and no one care and cheaters as usual keep play with same account .. so that’s mean There is no benefit from this method .. I hope for help to put the communication in the dedicated server .. This is my request

[sand path]

@tidal dirge error is looking into your issue

[tidal dirge]

Huh

Since past 17 days

[sharp onyx]

@pseudo night The reports do take some time to be processed. Please give it a few days atleast. They WILL get banned if they are found out to be cheating.

As for the #cheater-reports channel, feel free to post once the channel reopens on Monday. You can use this weekend time to level up to lvl 10

[tidal dirge]

Please come up with something new

[sand path]

Since yesterday. It should've been fixed with 0.30

But it didn't.

[tidal dirge]

I think because the jokers think it’s an issue with the device and not enough people reporting the issue... they prefer sleeping over the issue

[night cloak]

Any suggestions?

[tidal dirge]

All I’ve been hearing since past 17 days that the issue is being ‘looked’ upon

[sharp onyx]

@night cloak restart game after clearing cache

[night cloak]

I tried everything. Didnt work. I even tried changing phones.

[pseudo night]

@sharp onyx please are kidding me lol . We played pubg sine 2 years . We know no one see thats reports only in discord maybe there is some serious care

[sharp onyx]

@night cloak Try accessing it after a few hours

[pseudo night]

@sharp onyx i dont know how to usr discord am new am just sign discord only for reports

[night cloak]

Its been like this since months. How can waiting for few more hours fix this.

[sharp onyx]

@pseudo night If you want to report in here, you need to get to level 10. I suggest start chatting asap in the #chat . Please do abide by server #613267301243944960 while chatting

[tidal dirge]

@sand path - how about the jokers link another social media of mine, I think that’s going to fix my issue.... but wait! They are busy sleeping

[sharp onyx]

@night cloak Please contact in game customer service

[night cloak]

I did. First they said they will look into the issue a while back and didn't get a reply the 2nd time I reached them. So here I am.

[pseudo night]

@sharp onyx o one here can take reports ??

[night cloak]

Well the Dev's are trash anyways. No point in complaining.

[sharp onyx]

@night cloak In game CS is your only option. Try mentioning that "Issue not resolved 2 times"

[night cloak]

Thanks for your assistance @sharp onyx

Btw can I contact them through @proximabeta.com

[sharp onyx]

@pseudo night Cheater reports go in #cheater-reports and then the staff here reviews the complaints and forwards them to the security staff. Staff doesnt have any say in the bans though

@short eagle give the email for cs plz

[storm flume]

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

[short eagle]

you can contact them through [e-mail] @night cloak

[pseudo night]

It is funny to find cheaters who admit to themselves that they are cheating in the game, and it is also funny to find the company that they are not convinced that they are cheaters ... really a farce .. (This player knows about himself a cheater officially) @sharp onyx

[sharp onyx]

@pseudo night I am sorry I cant do anything about this. Please wait for the channel to reopen

[polar marsh]

@lost crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@tidal dirge they dont have any solution for our issue

[glossy sable]

Watch your behavior, @tidal dirge. You have been answered continuously everyday for the last two weeks. Same goes fo you, @floral moon. And it is service with an r, by the way.

[pseudo night]

@sharp onyx If the reporting in the game was useful, then we would not see these people continue to play ... but the game's protection system itself was leaked by some of the developers working in the company.

[glossy sable]

Please move this conversation to #pubg-mobile, @pseudo night.

[night cloak]

@glossy sable can u please see ur dm

[glossy sable]

Please state your issue here, @night cloak.

[night cloak]

Which email address are they talking?

I havent linked any email

[glossy sable]

Are you sure you did not?

[pseudo night]

@glossy sable 👍

[night cloak]

Yes I am

What to do now? Any solution @glossy sable

[glossy sable]

As they said, please reach out to your social media's Customer Service. You can also tell them that you do not have linked any email to it.

Too many emojis, @floral moon.

Trolling will result in a mute, you don't want that, do you?

[night cloak]

@glossy sable Are they talking about twitter which is still linked to the game.

[glossy sable]

Yes.

[willow walrus]

File a claim doesn't work for me

[floral moon]

@glossy sable ok if you all are answering from last 2 weeks, so why issue not solved in this 2 weeks????.

[minor badge]

Cheter hack

[cedar coyote]

The Korean pubg account work in Global pubg ?

Need an answer @glossy sable

[cyan citrus]

@cedar coyote no

[short eagle]

read #faq 2.9 @cedar coyote

[lusty fox]

Hello support, I purchased the mythic Andy outfit today but the exclusive puppet emote that should come with it is missing. Massive bug from tencent. Can you please report.

[glossy sable]

Because, as we have been telling you for the past 2 weeks, we are not the ones doing it. We are volunteers moderating and managing this community Discord server. As Discord staff, we are not directly affiliated with Tencent Games. We can forward things to them, thanks to the Community Team members; but they are not developers either. Blaming us is just shooting the messenger.
So, as a last warning: Spamming here in support will just get you muted, for the simple reason that we have told you over and over that we, as Discord staff members, can not help you with that issue. We are sorry for the inconvenience and totally understand your frustration, but we can not do anything about it. We have nothing else to tell you than to be patient, and perhaps play on a Guest account in the meantime if you want to. About this server, you are of course free to chat and have discussions about the game in #pubg-mobile, or off-topic in #chat. You can also repost your issue in #old if you wish, but please do not come over again with it here in #questions. We would have no choice other than take further moderation action on you.
Hope your understand.

[proven hinge]

How can i report a cheater streaming on facebook right now?

[sand path]

To Facebook itself. @proven hinge

[polar marsh]

@shadow frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

wew

@lusty fox -> #old

[storm flume]

Hello, @minor badge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lethal monolith]

Hi i want to unlink social media from my account

[glossy sable]

You can not.

[lethal monolith]

how

[glossy sable]

You can not.

[lethal monolith]

what's the time for update

pleas

[glossy sable]

Soon™️

[cedar coyote]

If i have B_-A-N in my account in Global version .. and i enter my account to the Korean version , the B-A-_N gone ?

[glossy sable]

Perhaps, try and tell us. :)

[cedar coyote]

Mmmm 🤔 what you mean

[chrome citrus]

My Facebook account is hacked by someone and has linked the game to another Gmail account. I want to remove the Gmail and keep the game only Facebook. I was able to return the Facebook account but the game is with me and with the hacker

I have all the information on your account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @chrome citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[unreal folio]

What about this is the third time happened

[polar marsh]

@fallen meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

You have been answered yesterday already, @chrome citrus.

It means I do not know, @cedar coyote.

[storm flume]

Please refer to this channel's pinned messages for further information, @unreal folio:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[unreal folio]

I want an answer not pinn messages

[night cloak]

The pinned message has your answer.

[unreal folio]

Where should i press

I doesnt show nothing

[night cloak]

Read the bot.

[hexed jasper]

Hi ppl um asking when the cheaters report opens ?? I have 3 videos of hackers and they still using hacks

[glossy sable]

Soon™️

Report them in-game or using the form.

[hexed jasper]

And i have a question
Today i lost 30 points cause of a hacker killed me and i have the proof if i submitted the video and he was banned will i get my points back ??????

[storm flume]

Hello, @hexed jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hexed jasper]

Believe me i have a good proof and u will see soon go check them out i m waiting to report them here not just in game report @glossy sable

[glossy sable]

Use the form, then.

[night cloak]

@hexed jasper The cheater report channel will be opened after the weekend and it may take some time to get the points.

[glossy sable]

The channel is just an alternative.

[hexed jasper]

@glossy sable @night cloak can i just show u one of my forms ???

[glossy sable]

What for?

[night cloak]

That won't help your situation even the slightest. Feel free to report using the http://cheater-report.pubgm.cc meanwhile.

[hexed jasper]

So u can tell me if its ok i want to make sure this cheater get banned i want my points back 😁

[polar marsh]

@quick moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed jasper]

Thanks for ur patience last question can i make more than one report in cheaters report channel ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pseudo night]

Why we cant contact to pubg employees ?

[night cloak]

@pseudo night You can make one report at a time. We, discord team manage this channel voluntarily. That is the reason we can only process a few reports at a time. The in-game report is the official way and is recommended.

[unreal folio]

Need answer about this 😑😑😑

[worn river]

Help pls

[night cloak]

Could you provide the following information, @worn river:

▫️ User Identification
▫️ Device
▫️ Region
▫️ Internet

[storm flume]

Please refer to this channel's pinned messages for further information, @unreal folio:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[unreal folio]

What in hell are u talking about what the F is this pin can someone explain please

[safe wren]

I keep getting banned for no reason 😑😑

[night cloak]

@safe wren What's wrong?

[safe wren]

same as @unreal folio for the second time now !

[night cloak]

@safe wren Could you share the information?

[safe wren]

I'm pretty sure I didn't violate any of the mentioned rules

[cursive horizon]

Dear PUBG community please help my account was hacked by a player named £SPIDY he took my account and used my 500uc for his popularity if it is possible please ban him and give me my 500 uc

[polar marsh]

@marble wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@cursive horizon For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

Hello, my account is linked to Facebook and Twitter, my Twitter account has been hacked, how can i contact PUBG M support and the steps to unlink Twitter?

[safe wren]

@night cloak

[pseudo night]

@night cloak My friend, the problem is that the anti-hacking system in the game is penetrated by some of the developers working in the company .. No use because it is a failed system at the moment, the only way is manually

[night cloak]

@safe wren That is not what the person you have mentioned are facing. Just use mobile data and it should be fine after the freeze period.

@pseudo night That is not true. Please do not assume random stuff.

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[pseudo night]

@night cloak Sorry, my friend .. I do not confess to the words, I only confess to the results .. The results confirm this information, as we see cheaters keeping their accounts regardless of how we report through the game .. There are good results when the reports are received manually

[austere raft]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @austere raft. Remember to read through #faq before asking questions in the support channels.

[austere raft]

I'm losting my account by unlinking social media

[night cloak]

@pseudo night It is not the case. The problem is the sheer amount of reports. Due to the number, it is literally impossible for the limited team to review fast. It is effective but slow due to the reason. The main reason our channel is fast because of less number of reports. The less = the easier and faster for the team to look into the issue.

[wild peak]

If I talk about the global version there was a mini-map in arcade, I just want to say we want that mini-map back, which was removed. Thanks.

[night cloak]

@austere raft Hey, we cannot do anything here in discord about the issue. You have to contact customer support in-game for it. You can contact customer support via the game settings. Make sure to write "lost account" there.

[austere raft]

@night cloak
I do it

[night cloak]

If you have provided all the correct information, you just need to wait.

[austere raft]

I'm waiting for one month

[night cloak]

It means you may not have provided all the info correctly.

@austere raft Bro your account also will be gone forever .I got this today .

@wild peak Feel free to write in #old.

[austere raft]

Everything correct, but I'm linked the new account with two social media it's problem?! @night cloak

[wild peak]

@night cloaki am not talking about a bug.

[austere raft]

@night cloak
Why

[chrome citrus]

My Facebook account is hacked by someone and has linked the game to another Gmail account. I want to remove the Gmail and keep the game only Facebook. I was able to return the Facebook account but the game is with me and with the hacker

[night cloak]

@austere raft It won't be a problem as long as you have used the same social media account you have unlinked.

@chrome citrus For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

hello, i need rooms for my pubgm tournaments, advanced rooms as possible 😦

They saying to access the social media account that is still linked to your old account .But we know that it cannot be access but pubg mobile customer service saying us to do it🤦🏻‍♂️ @austere raft

[austere raft]

@night cloak
I do, and when i change my profile pic in social media it is changed in game

[night cloak]

@night cloak Please email at [e-mail].

thanks!!

[austere raft]

@night cloak
It's bad problem

[night cloak]

Its a bad solution @austere raft

[chrome citrus]

Why can not you help me? Here someone penetrated his account and there is only a bot inside the game. The response is there. He does not give aid and requests 3 months to solve the problem.

[night cloak]

@austere raft Make sure nobody else has access to your game. And, try to create a new conversation.

[austere raft]

@night cloak
Nobody can access, and it's the five new conversation

[floral moon]

@worn river welcome to this issue Players Group

[night cloak]

@chrome citrus It may take up to 90 days based on the info you have provided. The more accurate info = the more earlier.

[chrome citrus]

I provided all the required information, how long is the matter ??

[pseudo night]

@night cloak Sorry .. I am not talking about speed or slowdown .. I am talking that the anti-fraud system in the automatic game is effective when cheaters cannot enjoy playing at the expense of fair players .. Your words confirm that there is no way but by manual tracking .. and also confirms that the system Khamayek is penetrated, because it is only through manual monitoring that cheaters can discover it

[night cloak]

Up to 90 days.

They are telling me to login via twitter but my twitter is hacked

[chrome citrus]

I am being asked to send a photo of the problem, do I send the photo with the same conversation or what ??

[night cloak]

Your account is linked to an email address. Use the email?

@chrome citrus Photo of?

[torpid creek]

I bought the skin. And I didn't get the accompanying danc?

[night cloak]

But which email. I havent used any email to link it @night cloak

@austere raft Could you share your old and new game ID?

[austere raft]

@night cloak
Yes

[night cloak]

@torpid creek If there was an emote, it should be fixed soon.

[austere raft]

@night cloak i share it here and share it in Arab discord

[nova rapids]

XD

[sudden viper]

@night cloak why don't PubgM HR department hiring more people to eliminate hackers! Can you tell me estimated amount of people working on this specific issue?
In PubgM discord server 100 reports are being taken daily, each report takes 3 minutes to process probably, (if death replay is 1 min long, 2 minutes are enough to pass hacker's info to corresponding team for ban). It takes 5 hours to ban 100 people by this scenario if only one person is operating on PubgM cheater reports.
So you guys really should increase number of people for this problem as you know it's the most crucial thing (cheater>bugs) players are facing. It very heartbreaking when we encounter hackers they take away our time and progress in game without any skill.

[chrome citrus]

@chrome citrus Photo of?
Yes, he tells me to send a picture in order to prove that the account is hacked inside the lobby when someone enters and says you were logged in from another site

[nova rapids]

[night cloak]

@austere raft If you have already shared. Just wait. It was forwarded.

[stuck lark]

So i need to switch to my other gmail account because pubg mobile cannot be unlink again and i need to unlink it because there's my friend account has linked to my google account and he take my google account who there's a contact , 1000 subscription and other so i need repeat 1000 subs and save contact again please pubg in the next update add some unlink feature just for a while thx

[austere raft]

@night cloak
I'm do it every week and same response

[night cloak]

@sudden viper Due to the pandemic, there are less than usual team members are working on the issue and it may take some time for the manual reports.

@austere raft You don't have to.

[polar marsh]

@primal echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[austere raft]

@night cloak
What's it?!

[wild peak]

If I talk about the global version there was a mini-map in arcade, I just want to say we want that mini-map back, which was removed. Thanks.

[night cloak]

@stuck lark You see, your login information is your responsibility. You can't blame the system for sharing login info or getting compromised. Feel free to contact the support of your email and the game and see if you can make any progress.

[stuck lark]

Im not sharing login okay

[night cloak]

@austere raft You dont have to do it weekly. Just wait.

Should i apply again. I m not getting my account back with this @night cloak

[austere raft]

Oh ok

[stuck lark]

My friend need a account so i give my google account but after he want to unlink the feature has gone

[night cloak]

@night cloak Without the email, I don't see you have any solutions.

[stuck lark]

My google account still fresh and dont have a account

[austere raft]

But the moderator here say make new conversation @night cloak

[night cloak]

@stuck lark Sharing google account is against Google's terms of service.

@austere raft If you have done it 5 times, you don't have to. Just wait.

[stuck lark]

Okay im know im wrong but i just be kind to my friend who need some account

[austere raft]

@night cloak
Ok thanks,

[night cloak]

@stuck lark Look, whatever you are requesting is not possible and debating here will not help your situation in the slightest. Try contacting with the customer support to see if they can help. If they say "no," you do not have any other option.

[stuck lark]

Tags me if the feature back i will stop playing pubg m until it back thx.

[nova rapids]

hope working hard pats@night cloak

[elfin canopy]

||Hope always work hard and smart||

[sudden viper]

Add Hacker's (killer) ID Number in Death Replay.
Death replay does not provide identity proof of the killer, obviously you can see their name but that's not enough to report that person on various platforms, his ID number should also be visible there. It will help tencent to eliminate hackers, those guys who operate cheater report section would save a lot of time because there will only be death replay videos being sent to them rather than someone's whole gameplay.
I wish to see this feature implemented in next few updates, thanks.

[normal fulcrum]

@sudden viper You can post the bug in #old

[sudden viper]

I did there also

[normal fulcrum]

If I talk about the global version there was a mini-map in arcade, I just want to say we want that mini-map back, which was removed. Thanks.
@wild peak Mini map mode or mini-map which is visible on right top of hud?

[vivid fossil]

can anyone help me

plz

[devout geode]

He means Erangel 4x4, I think, @normal fulcrum.

[vivid fossil]

plz anyone here can hep me

[viral ocean]

Mini zone on arcade@normal fulcrum

[normal fulcrum]

Understood. Thanks Master Oogway

[vivid fossil]

plz help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vivid fossil. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

If I talk about the global version there was a mini-map in arcade, I just want to say we want that mini-map back, which was removed. Thanks.
@wild peak Feel free to post suggestions in #old

[night cloak]

Hi is anyone can help me plz ?

Iam new here don't know how to use discord

[normal fulcrum]

@vivid fossil What's the issue?

You can post your issue and someone will definitely help you

[night cloak]

Could we talk in pm plz ?

[normal fulcrum]

Regarding?

[night cloak]

Hi sir Sebastian

[normal fulcrum]

Hi

[night cloak]

My pubg account got hacked yesteday how can i return it back could u help me plz

I link it on fb

[normal fulcrum]

How many accounts are linked to your pubg mobile id?

[night cloak]

I have been searching all night for solve this problem not work any thing

Only one

[whole pilot]

How to refresh the conversation??

[normal fulcrum]

@night cloak In that case, contact Facebook support

[elfin canopy]

Go to hot topics and pick any random topic and try starting a new conversation,@whole pilot.

[whole pilot]

@elfin canopy @normal fulcrum ty guys💛

[elfin canopy]

Also don't add extra other than answering the required questions/details,@whole pilot :)

[night cloak]

I olso linked it to google gmail

[normal fulcrum]

Can you share a screenshot?

[whole pilot]

@elfin canopy :D

[normal fulcrum]

Screenshot of your settings showing 2 accounts linked

[night cloak]

I can't entr my account

Its hacked sir

But i can give you any information you want

[normal fulcrum]

Can you share screenshot of error you're getting when you try to log in?

[whole pilot]

I think his account got ba/nned

[night cloak]

I want to ask another thing before i was daimond why now show bronze is because pubg stuff protcet my account or for what reason

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@night cloak Your tier got a reset?

[night cloak]

Sir I don't know what happened😩

[normal fulcrum]

Me too

[night cloak]

I called fb

[normal fulcrum]

Well nothing we can do

[night cloak]

I gave all my information

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[normal fulcrum]

We don't deal in banned accounts

[night cloak]

U mean my account no more open ?

@storm flume i did sir

@storm flume but couldn't know how to talk with them its only system message and i found little hard to get my piont

[crisp turret]

@night cloak you cam send a claim through in-game

[night cloak]

@crisp turret teach me how

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tropic pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

Already explained in above message by Pubg mobile . You can read it carefully

[night cloak]

how can i retrive a lost account a it was linked to gmail and facebook and i unlinked it from gmail and i took a 10 year band can someone explain

[crisp garden]

Check the bot message ^^^@night cloak

[night cloak]

I didnt cheat or play with cheaters ever i took the band right after unlinking

[crisp garden]

No accounts are suspended without proper reason

[night cloak]

Ok it was helpful thank you fo your time and and your patiens

[sullen marsh]

Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!!

[rare hinge]

Guys can you help me @night cloak @normal fulcrum

[elfin canopy]

What's the issue,@rare hinge ?

[rare hinge]

I need unlinks social account

[elfin canopy]

@rare hinge

[rare hinge]

Ok thanks 🖤

[elfin canopy]

@empty forge let them ask here.

[terse flare]

How to get Pubg mobile content creator title

[normal fulcrum]

@elfin canopy he was dming me to unban his account
@empty forge We don't deal in banned accounts. And I already had a word with that member

[terse flare]

@normal fulcrum how to get Pubg mobile content creator

[night cloak]

#faq 6.1 @terse flare

[crimson spruce]

Hello my friend account get baann for 10 years because he have jailbreaking is normal ?

[crisp turret]

Because of jailbreaking , no Account can be banned @crimson spruce , please file a claim though in-game .

[crimson spruce]

@crisp turret hmm strange really

Lot of people get banned because jailbreak

There is jailbreak detection in pubg

[polar marsh]

@true grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shrewd seal]

@polar marsh hello sir this is my personal account was lost by new update i try alot and contact with pubgm but they didn't help me please recover my account soon thank you pubgm

[crisp turret]

Players will never be suspended only because they use a jailbroken iOS device or a rooted Android device.

[crisp garden]

You can't be banned from having jailbroken phone

[crimson spruce]

Is strange really

[crisp garden]

Unless there's some suspicious files

[vivid merlin]

jailbroken phones wont get you banned unless you have 3rd party apps.

[rigid stirrup]

The send me this but again when i sign in my Game Center my account not back

[crisp turret]

What error or message showing at the time of re-login @rigid stirrup

[polar marsh]

@sullen walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen frigate]

Hi

[rigid stirrup]

@crisp turret nothing just login into new account

[keen frigate]

👍

[polar marsh]

@keen frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp turret]

The pubg mobile team share a link too in above Shared image by you for contact if you are unable to login through game center Account !!

[lofty locust]

Hello, I need a bit help

I wanted change my character but....

[bold siren]

But?

[lofty locust]

This image @bold siren

[crisp turret]

@lofty locust , the hairstyles are you choosing is locked and you can't use it . Please remove the hair style or choose another one

[lofty locust]

I want this hair so?

[bold siren]

That hair was only available for the players who had RP in the past, @lofty locust.

[lofty locust]

I can't use it anymore?

[bold siren]

Not at the moment if you haven’t unlocked it.

[lofty locust]

I joined S12

[sly fiber]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sly fiber. Remember to read through #faq before asking questions in the support channels.

[sly fiber]

I have transferred my clan leadership to my friend but he lost his account for 10 years please help me how can get back my clan

[storm flume]

You can contact the customer service via the game settings, @sly fiber. Refer to subpoint 5.3 in #faq for further instructions.

[tranquil viper]

A Facebook page is live streaming Facebook cheats. Where do I report it?

[safe wren]

I'm now scared to even play any game, in fear of getting banned for no reason !!! and it's no coïncidence seeing as many players face the same problem, something needs to be done !!!

[neat grail]

They will select new leader( the most points will get it ) if the leader hasn't login in some time

[tranquil viper]

A Facebook page is live streaming VIP PUBG cheats. Where do I report it?

[neat grail]

In fb

[crisp turret]

@safe wren , anyone can't be banned without any reason. The reason for this may be the use of GFP tools or VPNs. But a decent player can never be banned. According to the last official announcement, if this happens only in 0.01% of the case then the ban is withdrawn as soon as possible and the loss is also compensated. Rather, what we read in different community pages are just excuses given by different hackers.

[sly fiber]

But who will they select the new leader as after transferring ownership I am not co as well I am only a normal member

[nova rapids]

How to uninstall the game?

[neat grail]

They will select the one with most points in the clan I think. Happened to me

[sly fiber]

I have left the clan after this happened because I am totally frustrated because of this problem so my points also 0

But I have all the proof that I am the original leader

[crisp turret]

please contact to in game customer service They will able to assist you in better way !! @sly fiber

[safe wren]

@poonin in my case I play on gameloop, never cheated in my life or used any third party apps (whatever that means) and I always play with the same people, in the last couple of days I barely played, and today everytime I launch a classic game I get banned for whatever reason !

[neat grail]

@safe wren how long

[sly fiber]

They never reply only a bot reply always that's why I here to get help from you guys

[safe wren]

for a couple of minutes,yes sure it's not "that much" but it is when it happens everytime ! @neat grail

[neat grail]

@safe wren send screenshot/ what does it say?

[night cloak]

The shotgun skin from gubcraft itsa perma skin?

[polar marsh]

@quick moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[safe wren]

this is the last time it happened

[sly fiber]

It's 10 min ban

[neat grail]

Check 4.11 in #faq

[severe trail]

@neat grail

[night cloak]

The shotgun skin from gubcraft itsa perma skin?

[safe wren]

It's 10 min ban
@sly fiber yes but when it happens everytime it's too much

[neat grail]

@severe trail click file claim no one can help you here

[sly fiber]

Clear your game data everything will be fine then 👍

[night cloak]

Can u guys help me?

[neat grail]

@night cloak yes

[night cloak]

A k thx

And i wanna make a scar skin but i aint leat me do it

[dull cove]

@safe wren u playing on emulator? react 🇪 on #613267301243944960

[polar marsh]

@crisp turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

With the stuff that give us for free

Why i cant even for the shotgun do it

I looked it on YT but i cant find nothing in english