#questions

1 messages · Page 848 of 1

white canopy
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If u change ur passoword no one will have acces to your account except you

stuck lark
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If u change ur passoword no one will have acces to your account except you
@white canopy
Am already tried that and that not working

white canopy
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Why?

worn river
stuck lark
#

@stuck lark Follow #faq 2.5 to remove the unwanted account.
@craggy blade
It will be the moderator go to my account and unlink it for me?

worn river
#

Pls guys help me

white canopy
#

If you created that email You will have acces to changin Your password

craggy blade
#

@stuck lark Customer support.

white canopy
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If they alredy changed the password contact google

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Support

night cloak
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There's a nrw update Singapore server, where i can customize guns, i customize one. But there's written "waiting payment" wtf so i have to pay now?

craggy blade
#

But it is good if you can recover your account. @stuck lark

worn river
white canopy
#

There's a nrw update Singapore server, where i can customize guns, i customize one. But there's written "waiting payment" wtf so i have to pay now?
@night cloak You will have to pay uc I too know its the dumbest thing pubg has done

barren otter
#

@craggy blade Am still getting the reply that my acccount has returned but in fact it’s been 30 days offline and I cannot get it back. Is there any other way to contact real human staff and help me getting it back!? More than $2,000 it’s value and still offline !

stuck lark
#

Can some developer go to my account and unlink the google account?

cursive horizon
#

Please help my account is hacked by £SPIDY he took my uc for his popularity

stuck lark
#

Pls moderator

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Im cannot understand if i see in #faq

night cloak
#

@white canopy but i already customize it. Buy i didn't make any payment but i have it

worn river
stuck lark
#

Pls in the next update the unlinkink feature will be add

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @stuck lark. Once we do, we will publish further information in #news.

worn river
stuck lark
#

My account still removing their pointt

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Because some hacker

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Maybe for this season i will not push my account 😢

cursive horizon
#

Dear PUBG community please help my account was hacked by a player named £SPIDY he took my account and used my 500uc for his popularity if it is possible please ban him and give me my 500 uc

jolly pumice
#

My fb id disabled i can't able to login pubg now can anyone help me i didn't not linked any other accounts

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Anyone try to help me

polar marshBOT
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@sour heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @jolly pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please refer to subpoint 2.8 in #faq for further information, @cursive horizon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cursive horizon
#

So where should I write

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen crow
#

If i restart the game while playing custom room it dosent shows enter the match again option even if im not dead

night cloak
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@elfin canopy i wasn't trolling m8

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I'll just leave it as is and quit idc

stuck lark
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I was search in costumer service for unlinking account who get hacked and he tell me that

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But the feature has gone right?

elfin canopy
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@night cloak excuse me?

stuck lark
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Hello moderator?

night cloak
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U pinged me be4

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Like 6 days ago lol

elfin canopy
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Saw it, you edited your message after mentioning me,@night cloak

night cloak
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xP anyways reason above

stuck lark
#

Pls

night cloak
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Any ways to clear all links if possible?@elfin canopy

stuck lark
#

Answer it

elfin canopy
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@stuck lark yes?

stuck lark
#

In up

elfin canopy
#

@night cloak What do you mean? Unlinking social media from PUBGM?

stuck lark
#

My account has hacked by some hacker and i cannot unlink my account

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @stuck lark. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

All of them expect google play yes

elfin canopy
stuck lark
#

Please refer to subpoint 2.5 in #faq for further information, @stuck lark. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume and i already ask in the customer service

night cloak
#

Bother to answer me mods?

elfin canopy
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@stuck lark follow the steps provided in the screenshot.

stuck lark
#

And the costumer service give me the solution and it not work

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But unlinking feature has gone

night cloak
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But why I cannot buy in-game purchase and its says my account is at RISK .?

IS THIS common or do I have to worry and change the password or its about to get ban / hack etc etc?

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Ah yes that helps me too kewl

elfin canopy
stuck lark
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Yes i now

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Know*

hot crest
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Is Andy coming tomorrow??

elfin canopy
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@night cloak Change password of your account.

stuck lark
#

But the costumer service tell me that

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Im already change the password and it not work

elfin canopy
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@hot crest I believe so, keep an eye on #news

stuck lark
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My account now lost some uc and rank

night cloak
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I just use vpn to play matches. Is it violation any terms ?

elfin canopy
#

@stuck lark clear cache and try contacting customer support again.

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Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service,@night cloak.

stuck lark
#

Finr

mystic kraken
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Aaa Bhai account nhi milaga Kaya? 1 month 4din ho Gaya pubg Kaya hum log k satt thick kar rha hain?

stuck lark
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Nope

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It doesnt help lol

night cloak
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@mystic kraken
Please chat in English.

stuck lark
#

@stuck lark clear cache and try contacting customer support again.
@elfin canopy doesnt help

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Still answering like that

elfin canopy
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Can you provide me a screenshot of your message to customer support,@stuck lark?

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@mystic kraken English please.

stuck lark
#

Wait

night cloak
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@elfin canopy check logs cuz the bot deleted my message idk why

zinc vector
#

How can i disconnect my Facebook account from pubgm

night cloak
#

@night cloak
Please chat in #discord for discord related issues

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@night cloak how is what i said discord related?

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did you even see the talk before?

mystic kraken
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@night cloak shut up

night cloak
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I get it you want your role but stop annoying others without even seeing the chat

elfin canopy
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@mystic kraken kindly behave

lavish cedar
#

When will zombie mode come back

elfin canopy
#

@zinc vector you cannot unlink social media linked with your PUBGM account

lavish cedar
#

And arttic mode

night cloak
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@elfin canopy check logs i said smt

mystic kraken
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@elfin canopy hey what r u doing their? Where is our unlinked account?

zinc vector
#

@elfin canopy ok

night cloak
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@night cloak
Please chat in #discord to ask for check logs

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Stop spamming same stuff omg

brittle ridge
#

Hi, is the support still working to return accounts that were disconnected
40 days and my account has not returned

elfin canopy
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@lavish cedar No information regarding those modes.

night cloak
#

I said something related to account queries that the bot deleted

lavish cedar
#

@elfin canopy

elfin canopy
#

@mystic kraken ask in-game customer support.

mystic kraken
#

You those guys are apam

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Spam

lavish cedar
#

Thanks

zinc vector
#

Please ban the cheater from PUBGM

night cloak
zinc vector
#

I have no permission

night cloak
#

@zinc vector
Then ask in #discord for more

zinc vector
#

Thank you

limpid tiger
#

Hello, any support on?

night cloak
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Ok @night cloak do you even read what #cheater-reports says before redirecting them there?

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How bad could you want a role

brittle ridge
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@night cloak I know the feature has been disabled, but I passed my account before that time

short eagle
#

@limpid tiger what do u need with

limpid tiger
#

Is this fixable?

mystic kraken
#

Too much fake moderator are hear

limpid tiger
#

I can't play solo or fpp anymore

zinc vector
#

@limpid tiger which server are you from

night cloak
#

@night cloak
Please chat in #discord for DISCORD help

limpid tiger
#

Europa

night cloak
#

@brittle ridge
They will contact with you when it will be stable.

short eagle
#

@limpid tiger it is an estimated time it may take a little longer

limpid tiger
zinc vector
#

@limpid tiger try again by disable matching by language

limpid tiger
#

I tryed on Memu also because on gameloop is same

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@zinc vector i have it off

night cloak
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@limpid tiger
You can turn off then on it again. Check your network.

brittle ridge
#

@ALPHA GAMING#9900 Well, I will wait, for you are Season 13, and they left friends from the clan because I am the leader and they beat me in terms of play and achievements. I lost everything, but I will wait.

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🥺

night cloak
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🥺

zinc vector
#

@limpid tiger disable drop tactic and try again

night cloak
#

@brittle ridge
I can't do anything because I am not staff. Only helping them. As I was..😀

brittle ridge
#

@night cloak Maybe you are better than them because you feel me

mossy burrow
#

Please tell me the date of new character voucher event

loud garden
#

@mossy burrow tomorrow u will get 60 vouchers

mossy burrow
#

Next event

#

Or andy release date

stuck lark
#

@elfin canopy can i send you a private massage pls?

loud garden
#

@mossy burrow till now no news for next voucher event

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@mossy burrow andy will come tomorrow

mossy burrow
#

Ok buddy thanks🤗🤗

slender grove
#

Hello @sand path

loud garden
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@mossy burrow my pleasure

slender grove
elfin canopy
#

@stuck lark yes, you may send me message privately.

sweet epoch
#

By

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Hy*

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Is it possible to contact one of the support

modern notch
#

السلام عليكم

sweet epoch
#

عليكم السلام

candid urchin
modern notch
#

اريد احد هنا ل حل مشكلة الباند

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @modern notch. Refer to #613267301243944960 for language channels.

polar marshBOT
#

@unreal void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

modern notch
#

انا بتواصل معاهم هناك و مفيش حل !!

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @modern notch. Refer to #613267301243944960 for language channels.

#

You can contact the customer service via the game settings, @sweet epoch. Refer to subpoint 5.3 in #faq for further instructions.

sweet epoch
#

Nobody talks about the ban

modern notch
#

I am in contact with the officials and they did not find a solution

stuck lark
#

Can i send private chat too help me about unlink feature pls?

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To a developer or a moderator maybe

sharp onyx
#

@stuck lark you can message Maeve. They agreed to it already

tidal dirge
polar marshBOT
#

@modern notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

narrow shoal
#

@sweet epoch my account lost

sweet epoch
#

؟

storm flumeBOT
bronze flint
#

Pls fix mic glitch.

night cloak
bronze flint
#

Before bring 0.19.0 update..

night cloak
#

The developers are working on it

storm flumeBOT
#

You can contact the customer service via the game settings, @narrow shoal. Refer to subpoint 5.3 in #faq for further instructions.

narrow shoal
#

@storm flume But customer care has no reply how many Day you can give my account

crude surge
#

When zombie mode Will be add in pubg again guys

#

@lime juniper help

lime juniper
#

Feel free to submit your feedback about wanting it back, in #old.

crude surge
#

Ok

narrow shoal
#

@lime juniper solve my problems

noble robin
#

can we see something that discourages camping ?

narrow shoal
#

What the funcking customer service

tidal dirge
#

@lime juniper solve my problems
@narrow shoal he can’t... I’m stuck with a problem since 14 days and the whole PubG universe has no idea how to resolve it... it’s the most basic issue.

narrow shoal
#

@tidal dirge Help

tidal dirge
#

@tidal dirge Help
@narrow shoal the only help I can give you is.... don’t expect any support from tencent/discord CS.
PubG as a game, use and throw. Once you encounter a problem, throw the account t and create a new one. Because these incompetent people can’t sort out simple issues.

lime juniper
#

can we see something that discourages camping ?
A message with an example in #old would be great, @noble robin, but it is up to the players what tactics they choose.

cunning imp
#

#questions ,iam unable to send popularity to my friend, when I try to gift "unable to send popularity the target has blocked you "is appearing, please reply soon

charred belfry
#

We need to chat with them while spectating

narrow shoal
#

@tidal dirge you are right

stuck lark
#

When the next update come?

craggy blade
#

We currently do not have a specific release date for the upcoming update, . Once we do, we will publish further information in #news.@stuck lark

night cloak
#

@lime juniper evant date 12 to 23 june. Samase eggs 3 in one day. Event for 12 days . 3×12=36 egg's . Than how we can collect 48 egg's and get pan skin. How it's possible. kindly forward this issue .i.e increase event duration or pan skin at 36 egg's

sharp onyx
#

@night cloak you can smash more than 3 eggs if you use UC. Thats how you can get to 48

night cloak
#

12×30 =360uc fir this pan skin?

slate pike
#

My account lost please help

polar marshBOT
#

@solar crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron prairie
#

@cunning imp it's because you've been blocked.

night cloak
#

Today i bought bluetooth headphones but my sound is 1s late

cunning imp
iron prairie
#

@night cloak Bluetooth headsets have latency. It's not the game's issue.

#

@cunning imp The person blocked you, you can't unblock. Only the person who blocked you can unblock.

sharp onyx
#

@cunning imp Try unfriending and adding your friend again

cunning imp
night cloak
#

@iron prairie so not worth playing pubg on it?

coral stone
iron prairie
#

@night cloak Personal preference ¯\_(ツ)_/¯

night cloak
#

It's hard playin when sound is late @iron prairie

cunning imp
#

#questions ,where is that unblock option, I'm already unfriend that person and added again

glossy sable
#

Is that your screenshot, @coral stone?

coral stone
#

@glossy sable yes. I need help

iron prairie
#

@cunning imp You don't understand. He blocked you, meaning you are blocked by him. You can't unblock yourself.

polar marshBOT
#

@coral stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

Follow these instructions.

tame tulip
#

hi sir ..plese help me . my facebook acount hacked by my friend . he change number and password of facebookk acoount . he jelous me because i play better than my friend . he login pubg by facebook acount . but i link pubg with other gmail . and he and me both of them cant own id . then he use cheat hacks and my id went gone wrong .. plz help me sir . i play season 2 ... very hard work in my id ... i humble you sir .... plz some help me ..... i want little help sir plese help me .

slate pike
#

Hey please help my account lost unlink issue

night cloak
#

Can pubg mobile korean player and global player play together?

slate pike
#

@night cloak kon

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@night cloak hey brother

night cloak
#

Yes

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@slate pike pubg mobile korean version player and pubg mobile global version player @slate pike

slate pike
#

@night cloak brother and my account lost

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Please@night cloak unlink issue 1 manth

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Ago@night cloak

night cloak
#

Contact in-game customer service

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Can pubg mobile korean player and global player play together? @night cloak

devout geode
#

Via the same game client - yes, @night cloak.

night cloak
#

@devout geode agh means?

#

@night cloak they can

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But how? @night cloak

glossy sable
#

You can ask your questions here, @pseudo night.

tame tulip
#

any one help me

pseudo night
#

@glossy sable ok lool

soft radish
#

Posted similar pic yesterday followed recommendations in #faq but still same error
So far only 1 game without the error out maybe 7 or 8

pseudo night
#

@glossy sable I am grateful to you .. Thank you in advance .. But there are many questions from your pubg play community .. We know that there is a very big breakthrough inside the game and also some developers as they are promoting cheat programs ,, but the problem is not this .. pubg game asks us as players. That we report the cheaters, and if you also ask us for a video of the cheater .. .. But why do we not find any result when we report within the game and we send videos of the cheaters .. We find that the cheaters (continue to play by denying the cheating accounts without any blocking of the cheater account and also have High levels (for example, conquerer rank). What is the use of wasting our time and getting tired of how we arrange clips and gather information and in return there is no result. Also, what is the reason for not blocking the cheater account if you have a video that proves this .. What is the thing that protects the cheater account ?? Also, we would like to be frankly done, since if the reporting has no result, we would like to be informed in order for us to obey our time collecting the information of cheaters ... Thank you.

glossy sable
#

Sure, what is your issue, @tame tulip?

Just add them and you can play together, @night cloak.

craggy blade
#

Be advised that reporting is not an automatic ban. An actual human has to investigate each report, which takes time.

tame tulip
#

hi sir ..plese help me . my facebook acount hacked by my friend . he change number and password of facebookk acoount . he jelous me because i play better than my friend . he login pubg by facebook acount . but i link pubg with other gmail . and he and me both of them cant own id . then he use cheat hacks and my id went gone wrong .. plz help me sir . i play season 2 ... very hard work in my id ... i humble you sir .... plz some help me ..... i want little help sir plese help me .

#

sir this is my issue

#

plz help help help me sir

polar marshBOT
#

@tame tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Any one is here

#

Please tell me when the 0.19 will official launch

#

🤔

polar marshBOT
#

@solar lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

craggy blade
#

We currently do not have a specific release date for the upcoming update, . Once we do, we will publish further information in #news. @night cloak

night cloak
#

@craggy blade any guess

#

8 th july

#

Or 14 july

craggy blade
#

I don't know.

glossy sable
#

No information, @night cloak.

night cloak
#

I never received AKM Desert Fossils what I got and didn't find it in stock pls help

glossy sable
#

Can you elaborate?

night cloak
#

I paid 10uc and got the AKM Desert Excavator and couldn't find it in stock

twin abyss
#

I need a help regarding a youtube channel which is promoting and selling hacks !

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @twin abyss:

:white_small_square: http://bit.ly/37Lgfbm

twin abyss
#

Thanks!

polar marshBOT
#

@sly narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

You must know that a whole lot of reports are issued every day, all day, all night, by the enormous PUBG MOBILE playerbase around the world, @pseudo night. Some reports can be automatically proceeded when the system detects abnormalities in the user's device or game files, but most of the time it has to be verified by a human. The PUBG MOBILE Security Team works hard on reviewing every reports, but they are just humans; a team based in one location and only work on working hours, week days. Also, a great part of those are useless reports made be newcomers or low level players that would report anyone that kills them, which wastes a lot of their precious time; and a lot of times the evidence gathered is not clear enough to prove the reported user's supposed cheating behavior. You should also be aware that you might not necessarily get a reply to each of your reports. Furthermore, especially about the cheaters that are high in regional rankings, they receive a lot of reports, and not everyone gets an in-game mail about it.
Lastly, you have two alternate options to report cheaters, although in-game is always the better way: the form provided by this link, http://cheater-report.pubgm.cc/, and you can periodically access the #cheater-reports channel when you get the Rare role by reaching XP level 10 in the server. I put an emphasis on alternate, the main way is still in-game reporting, whether it is at the end of a match, via Tier View on their profile, or the in-game Customer Service, those two ways are only alternatives. Especially the channel, those reports are being reviewed manually by the volunteer staff here on Discord. That is the reason why it closes regularly to let us have enough time to proceed all of them.

iron locust
#

Hi my phone number has been stolen and I have to cancel linking the Pubg account to the phone number. Please solve this problem as soon as possible

glossy sable
#

And how exactly did you get your phone number stolen ?

#

You can not unlink the phone number from your game account, but you can always try to send a message to the in-game Customer Service, @iron locust.

iron locust
#

He completely stole my phone and mobile number

lavish cosmos
#

What?

iron locust
#

Can the company cancel the phone number link?

lavish cosmos
#

iDon't know

glossy sable
#

Account security is your own responsibility, we can not help you here on Discord. Try contacting the in-game Customer Service, as I just said right above, @iron locust.

storm flumeBOT
#

You can contact the customer service via the game settings, @iron locust. Refer to subpoint 5.3 in #faq for further instructions.

iron locust
#

Did you know that I spent 4,000 dollars on this account?

#

Someone broke the car window and took away the personal computer and the mobile phone

glossy sable
#

That is unfortunate, but we still can not help you here.
As I said twice, contact the in-game Customer Service.

#

And perhaps your insurance company about your lost devices.

candid urchin
#

i have a purchase issue

glossy sable
#

iOS?

candid urchin
#

android

iron locust
#

I have sent an email to the company and so far no one has answered me

dusty rover
#

When is unlink option available again? Soon ? Any dates

iron locust
#

How many hours should I wait

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @dusty rover. Once we do, we will publish further information in #news.

glossy sable
#

Days, @iron locust. I said in-game Customer Service, not email.

iron locust
#

No thing help me in customer service

glossy sable
#

Well, that is your only way.

terse lance
#

just logged in using Google Play Games on my Android phone (PUBG), and I tried logging in on my PC (gameloop emulator pubg) and this problem occurred . how to fix it ?

storm flumeBOT
glossy sable
#

You know coming back everyday is not going to help, right?

floral moon
#

Because CS never Help

glossy sable
#

We can not help about your issue.

#

Coming again will result in a mute, consider this as a warning.

floral moon
#

Ok

#

Can i reply on other players issue???

glossy sable
#

If you want, and if your reply is purely objective.

floral moon
#

If issue is same so???

summer moon
#

Hi, i was hosting custom room from mobile and everything was ok but today when i hosted it through pc i was able hear the sound of people who died and talking to their team mates.. i was in a spectator mode.. what to do? How to disable it?

night cloak
#

@glossy sable so can u tell me does version matter and how to get latest version of pubg mobile korean

sharp onyx
#

@night cloak staff here provides support only for PUBGM global

glossy sable
#

It was not helping and was not objective, @floral moon.

night cloak
#

@sharp onyx unmm so where should I go?

floral moon
#

Byyyyy🤣🤣🤣

urban bridge
#

so many hacker in game

glossy sable
#

You toggle the voice from All to none, @summer moon.

sharp onyx
#

unmm so where should I go?
@night cloak
We do not know. Some googling might help you

glossy sable
night cloak
#

well kek just last question can we use same fb account to loggin in that too

glossy sable
#

Nope.

#

Don't try.

night cloak
#

okay, Thank you!

sharp onyx
#

Global and korean are separate apps with separate game and user data. You will have to create a new account in krjp

glossy sable
#

It will transfer your Global account to the KRJP version, and you won't be able to revert it, @night cloak.

#

And reset your progress.

sharp onyx
#

@glossy sable No it doesnt. I have 4 accounts from 2 ids. 2 global and 2 krjp

glossy sable
#

Doesn't it?

night cloak
#

ohh F, thanks for telling me, I will make sure that

glossy sable
#

We have different info, then. :/

sharp onyx
#

Nope. You just get another id on the same social media account

glossy sable
#

Follow Annihilator's advice, @night cloak, he knows better than I do about the KRJP version.

night cloak
#

dayum *confused

sharp onyx
glossy sable
#

I think I got confused with the VN version.

night cloak
#

@sharp onyx Should I dm u if we are not allowed to talk here ?

sharp onyx
#

Yes, VN version transfers your account

glossy sable
#

You are of course allowed to discuss this in #pubg-mobile, @night cloak.

night cloak
#

okay! ty

glossy sable
#

:)

lofty nebula
#

@glossy sable What was Andy character cost

#

Because I have only 1200 character voucher @glossy sable

glossy sable
#

You will know soon enough. ;)

#

Only 1200?

lofty nebula
#

I have only 1200 character voucher @glossy sable

#

@glossy sable plzz tell me what was you think

glossy sable
#

You will know soon enough. ;)

polar marshBOT
#

@wheat gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty nebula
#

@glossy sable you are saying this is not enough 😭😭😭😭

terse lance
#

just logged in using Google Play Games on my Android phone (PUBG), and I tried logging in on my PC (gameloop emulator pubg) and this problem occurred . how to fix it ?

polar marshBOT
#

@urban laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

No, I was just putting an emphasis on the only you put next to a 4 digit number, @lofty nebula. I have honestly no idea about how much it will cost.

#

What is that? Having me asking this question most probably means it is a yes.

night cloak
#

playing with keyboard and mouse on mobile phone.

cyan citrus
#

@night cloak seriously

glossy sable
#

Oh, that.

devout geode
#

You're bad friend.

glossy sable
#

That's definitely ban if it gets detected.

#

Don't try it.

polar marshBOT
#

@sand dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

Don't try either, if you regularly play with him and he gets a ban, you can most probably get a suspension too for teaming up with a cheater.

night cloak
#

Ok thank you man.@glossy sable

barren siren
#

Hi guys I need your help. I Tried to login my account on Pubg Mobile transfer me to new account plase help as soon as possible if you can

#

yesterday I was on when I tried today transfer me to new account 😳🤕

glossy sable
#

You are welcome.

#

Can you develop, @barren siren?

jovial dirge
#

Why the f is my smurf account which is in silver getting matched with ace and crown players??

covert pond
#

👍

barren siren
#

Which develop

#

Also How I can solve that?

glossy sable
#

Can you give more details?

barren siren
#

I have login by Twitter account

#

Yesterday was normal same ather days

#

When I tried today to login in transfer me to do new account

#

I tried to contact pubg at email the said go to pubg and send as

#

When I tried to writing my issue inside pubg mobile the get me new chat when I click other problem

lime juniper
#

While we understand your frustration, we can unfortunately not assist with such matters on Discord. Please ask our customer service. As they receive a very large number of requests every day, we ask for your kind patience.

barren siren
#

Oh I can speak with customer service at pubg mobile

#

Coz when i try the click me new chat

gray halo
#

next season please we want like this clothes and Character

stuck snow
glossy sable
storm flumeBOT
#

Hello, @stuck snow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sullen marsh
#

Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!!

night cloak
#

Please Give Us Carlo, Sara, Andy, Victor Avatar For Profile Picture. There are No Good Avatars !!

elfin canopy
night cloak
#

ok, What is the Price of Andy??

merry nymph
#

to my Account.
Its showing your account has been Disabled for Voilation of PUBG MOBILE Guidelines.
But I have not voilated any Guidelines on My Account.I follow every Guidelines and Terms Carefully.
Thank You.

PUBG ID:- 5254583758
PUBG NAME:- HīRīWīEīN

night cloak
#

We tried on two different network. But the problem is same. Unable to spectate any player. Any solution for this?

polar marshBOT
#

@merry nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@night cloak try without omlet arcade or without streaming (May be your internet )

night cloak
#

@night cloak try without omlet arcade or without streaming (May be your internet )
@storm willow
Result is same without stream. I'have added the steam part only. But, normally, it's same without any kind of recording or streaming

#

Hope you understand the issue and familiar with such issues.

sonic dew
night cloak
#

@sonic dew the crate isn't available now. It will be available soon.

sonic dew
#

Okay thank u

sand path
#

22nd june to be precise @sonic dew

sonic dew
#

Okay

sharp onyx
#

@night cloak Have you tried spectating smaller scale rooms, like a tdm one perhaps? Does the issue still persist in that case?

night cloak
#

@sharp onyx tdm works fine. But, spectate in classic matches don't work. We tried to spec multiple room.

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @vague karma.

charred thorn
#

Hello, I hope one of my helpers. There is a friend of mine who has not been able to open his account for ten years. He is wronged. How can I recover his account?

night cloak
sand path
#

@night cloak secure your account

#

Change passwords

polar marshBOT
#

@charred thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vague karma
#

Facebook'ta hesap bağlantısıyım ve Al-Babji oyunu dışında hesabım hacklendi ve giriş yanlış bir şekilde yapmadım

civic pivot
#

Someone ban this guy pls

short eagle
#

@vague karma use english please

sharp onyx
#

@night cloak you seem to have an average ping of about 75ms while spectating rooms. And the resources do load when you are switch to a new player. I suggest staying on a player for atleast 10 seconds in order to let the environment to render completely.

Your internet, along with your device make this happen. Try getting a better internet with less latency, and clear some more memory on your device. Try a repair maybe.

copper fulcrum
sharp onyx
#

@copper fulcrum cheater reports is currently closed. Will be reopened soon

vague karma
#

I am the account link on Facebook and my account has been hacked and entry except for the Al-Babji game in an incorrect way I did not do so

copper fulcrum
#

Thanks

pale tiger
#

ايا حدا حسابو مارجع يتواصل معي

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @pale tiger. Refer to #613267301243944960 for language channels.

vague karma
night cloak
#

What is the Price of Andy?

sand path
#

1200 most probably @night cloak

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @vague karma.

polar marshBOT
#

@vague karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@night cloak you seem to have an average ping of about 75ms while spectating rooms. And the resources do load when you are switch to a new player. I suggest staying on a player for atleast 10 seconds in order to let the environment to render completely.

Your internet, along with your device make this happen. Try getting a better internet with less latency, and clear some more memory on your device. Try a repair maybe.
@sharp onyx
I'm not happy with your answer. I tried with poor ping 120ms+ and low device (redmi note 4). And resources load in just 2-3 second.

On the other hand, on iPad the match wasn't loading for whole match.

Thanks. You tried to ans.

#

I reported the issue as bug.

humble jolt
#

How to logged out other device from my pubgm acc? i have secured all the login info but he's still logged in on his device

storm flumeBOT
#

You can contact the customer service via the game settings, @humble jolt. Refer to subpoint 5.3 in #faq for further instructions.

sharp onyx
#

@night cloak well, I tried. Latency is what you should be looking for, not ping. High ping doesnt necessarily mean network issues

night cloak
#

Technically you call it latency. But generally we call it ping

We get 6ms latency if we test it

#

Thanks

tranquil viper
#

@night cloak I'd suggest you guys wait for an actual staff/mod to respond. Don't let some random user yank your chain on something that may be potentially false

dense shard
#

The game just spent my uc without telling me

#

And i am pissed

#

I clicked the Free spin on guncraft for one draw and it drew 3 times

#

I know damn well i clicked it once. WTF just happened

night cloak
#

Live

#

@cold otter

cold otter
#

Live
@night cloak yes

night cloak
#

Dm me the link

cold otter
#

Dm me the link
@night cloak done send check

night cloak
#

👍

sacred lake
#

Hello, PUBG MOBILE Support.

I am a PUBG MOBILE Emulator Player, I logged with my account which is ID
(5160172949) I was playing duo squad with my friend while i was shooting on
a car tire i got disconnected and
"Your account will be banned for violating regulations", Can I know which
regulations I violated? I didn't use hacks or anything, never made a 3rd
party or group with a hack

I hope you reply my as soon as possible, Thank you.
Or just decrease period of ban to 3 month or a week please.. because i
waste alot of money on my account and i dont need to lose it with no reason
and i swear i didn't do any violating regulations !
Thanks

  • Iam admin at group pubg egypt and alot of member got the same ban with
    out any reason please answer with out a recorded msg*
polar marshBOT
#

@humble jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

past sail
#

Help

night cloak
#

@night cloak I'd suggest you guys wait for an actual staff/mod to respond.
@tranquil viper
No staff from tencent give support here. I know All mods and admin can help me. But, from their experience. Not on behalf of tencent's support.

General you ask questions here to know if someone know the solution

#

That's how this community work

harsh quest
sudden viper
#

All we want is fairplay. Do whatever to stop those pesky hackers I'm way to frustrated rn but I won't say anything which is morally wrong. Please fix this problem think something new to stop them.
Thank you what else can I say.

polar marshBOT
#

@sacred lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty nebula
#

Hello

vocal dagger
#

is there any admin here please

barren otter
#

Am still getting the same reply that my acccount has returned but in fact it’s been 30 days offline and I cannot get it back. Is there any other way to contact real human staff and help me getting it back!? More than $2,000 it’s value and still offline !

short eagle
#

hello do you need help @lofty nebula

polar marshBOT
#

@limber cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@zealous yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

past vessel
#

hello can i buy uc with credits ?

night cloak
#

Can u change my name to 🇮🇱 SpinXe🇺🇸

#

Can u change my name to flag_il SpinXeflag_us

past vessel
#

@night cloak with probot credits ?

night cloak
#

No perms@night cloak

vocal dagger
#

guys can i get pubg email to contact them

barren otter
#

@short eagle Am still getting the same reply that my acccount has returned but in fact it’s been 30 days offline and I cannot get it back. Is there any other way to contact real human staff and help me getting it back!? More than $2,000 it’s value and still offline !

short eagle
night cloak
#

@short eagle change my nick 🇮🇱SpinXe🇺🇸

dense shard
#

I love being ignored for an hour. Horayyy

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @dense shard. Remember to read through #faq before asking questions in the support channels.

dense shard
#

I did. The game spent my uc. I opened guncraft and used a free spin. 1. But the game spun it three times. I know FOR A FACT i didnt tap it three times. So i ended up losing UC that took me a whole season to afford.

#

I know its nonrefundable but i really think there could be a better way to fix this

storm flumeBOT
#

You can contact the customer service via the game settings, @dense shard. Refer to subpoint 5.3 in #faq for further instructions.

cold maple
#

Help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @cold maple. Remember to read through #faq before asking questions in the support channels.

vocal dagger
polar marshBOT
#

@cold maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vivid field
#

I did 5 chicken dinners in a row and my overall points were 43+ Ace Lobby.......6 match i landed and died by a hacker who killed me like 500m away and i was in a house busy looting and there was no window near me.....i lost -48 points that match ... even though the hacker got banned...but it took me 3 to 4 hours to get +43 and i lost those points in minutes due to unfair gameplay....Kindly pls do something about your high rank marking system.😥

mint bobcat
storm flumeBOT
#

Please do not use any other language aside from English in this channel, @mint bobcat. Refer to #613267301243944960 for language channels.

hardy pond
#

Hi, I have logged in to a Vietnamese server by mistake and all my progress in the game has been transferred to the Vietnamese server and I have been suffering from this problem for some time. I have contacted with the in-game support team but I have not received any dating. Can I return to the global server because I am having trouble with updates and others

night cloak
#

@hardy pond Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or can create a new account in the global version.

vivid field
#

I did 5 chicken dinners in a row and my overall points were 43+ Ace Lobby.......6 match i landed and died by a hacker who killed me like 500m away and i was in a house busy looting and there was no window near me.....i lost -48 points that match ... even though the hacker got banned...but it took me 3 to 4 hours to get +43 and i lost those points in minutes due to unfair gameplay....Kindly pls do something about your high rank marking system.
@blazing saddle

blazing saddle
#

@vivid field You may contact the in-game customer support for such issues. Additionally you can send feedback in #old

marble edge
#

@admin Hello everyone i need help someone to help me with my acc please admin

hardy pond
#

@night cloak
Will there be a solution to this problem in the future?

rare terrace
#

hello guys can someone help me plz

night cloak
#

@hardy pond Not until the government approves.

#

@rare terrace Aloha! How can I help you?

#

@marble edge For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

rare terrace
#

my account stop to work

night cloak
#

What is max friend req u can get in pubgm?

#

hope are u a having discord on mobile only?

#

@night cloak

rare terrace
#

@night cloak i can,t login anymore

#

@night cloak My account has stopped working on the global version and now it only works on the custom Vietnamese version

sand path
#

Play on vietnamese. It is irreversible @rare terrace

#

@night cloak move to #chat

night cloak
#

??

rare terrace
#

ok thanks

sand path
#

This channel is intended for support matters related to the game. @night cloak

night cloak
#

oh rlly?

#

so i want my clan back which one got scammed by @jxr

#

idfc i want this

sand path
#

Ummm? We don't work for discord.

#

Contact discord support

night cloak
#

@sand path pls give me the clan back and ban jxr from the game forever pld

#

hope are u a having discord on mobile only?
@night cloak Yes. How can I help?

sand path
#

Move or be moved. You're making this a regular thing. We'll have to suspend you. We're not responsible for whatever happened to your clan.

night cloak
#

suspend me from we re

sand path
#

This server

night cloak
#

why i am good person

sand path
#

I've warned you multiple times.

night cloak
#

ok... bye..

#

ill be back as soon as possible be ready to thank me and appriciate my comebac bai

gray remnant
#

I lost my 200 character coupons pls help #questions

devout geode
#

How?

inner moss
#

After I report a player, the ID and name disappears

vague moss
#

Hello

#

Help me

polar marshBOT
#

@burnt oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dreamy quarry
#

If i use mouse and keyboard to play on my smartphone i will be banned ?

flat bobcat
#

@somber solstice you and I had a frank conversation the other day. I appreciated that. I must say I have bot seen a single hacker the last three days (15 games I guess), which is awesome. I could of course have been lucky, but do you know if there’s been a recent purge?

#

I think so @dreamy quarry

#

I’m not support though, but think I’ve read it somewhere

night cloak
#

My gyro is getting inverted

sand path
#

Restart device @night cloak

alpine brook
#

When 0.19.0 beta will release on playstore?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @alpine brook. Once we do, we will publish further information in #news.

polar marshBOT
#

@olive spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade lava
#

Hey! can i speak with any body from customers service?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade lava
#

Hey! can i speak with any body from customers service?

crisp garden
#

What's problem

halcyon tulip
#

I need help please

#

Any one in charge here I need your help

late egret
#

@halcyon tulip i can help you if you dont mind

glossy sable
#

We can not help you if you do not say what your issue is.

mighty pewter
storm flumeBOT
#

You can contact the customer service via the game settings, @jade lava. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT
#

@glass tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@mighty pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@halcyon tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

somber solstice
#

@flat bobcat in answer to your question about purges, I kindly invite you to check the pins in this channel. The 5th most recent in particular.

glossy sable
#

wew

night cloak
#

Been there for months @sand path

chrome citrus
#

How do I report someone who has a hacker?

late egret
muted mirage
#

Can you help me stole my account can you do anything

storm flumeBOT
#

Hello, @chrome citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

chrome citrus
#

I have a video to confirm this

somber solstice
#

Read the bot's message

pseudo night
#

@glossy sable Thank you for caring about my topic..but our problem now is not free from new accounts or new cheaters..Our problem now is limited to the top accounts on each server .. For example, the accounts are level 35 and its statistics are crystal clear and it turns out to be a cheater as it is at the top 100 and this is easy The review .. And also most of the problems currently with the current squads and these are calculations that are limited in number and easy to review, the strange thing is that if one of the employees looked for one day for only two hours, I would discover the cheaters from the list of 100 in each server, but unfortunately there is a disregard we think we As a society in the game, that deliberate disregard of these accounts .. The evidence is that the huge communications on them, their suspicious statistics and their levels indicate to anyone who understands the game that they are cheats, but unfortunately, as usual, these accounts are far from accounting despite the easy detection, why did they ignore ?? This is what makes us believe that there is cooperation between these and the game .. As I uploaded the clips of all players on YouTube and sent the links on the game's website and as usual there is a clear disregard and we think that it is deliberate because cheats continue with the same accounts and they claim that they are protected from the game team and also declare that They will not attend them even if we report and take video clips for them .. And when we see the company's reaction we make sure that they are supported .. In fact, we love the game and we used to spend a fun time in it and it is important for us to return the game as it was ..?

late egret
#

@muted mirage nobody can help you with your issue here. You need to recover your social media account with which your game account was connected

pseudo night
#

@glossy sable if u take look at top 100 on ME for Solo , Due , Squad . For 1 hour .. u can see who is cheater by u alone no need for big team .. why is no monitoring for those !!

#

@glossy sable as same time we see clean player block without reason only because there as to much reports .. and cheat one even he take 1000 reports no block for him .. thats make confuse !?

glossy sable
#

Follow the instructions of the bot, @halcyon tulip.

chrome citrus
#

Can I send you a video in order to recruit someone who uses a hacker?

viscid lantern
#

Hi please help me, my account deleted from Game Center i want retrieve it how? PLEASE

late egret
#

Can I send you a video in order to recruit someone who uses a hacker?
@chrome citrus please scroll up and read the bot's message

glossy sable
#

The admin told you already.

flat bobcat
#

Well, that confuses me a bit, but no worries @somber solstice

chrome citrus
#

I don't know how to enter, asking me a lot of information

polar marshBOT
#

@lethal wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

late egret
#

I don't know how to enter, asking me a lot of information
@chrome citrus fill all the required information that is asked

viscid lantern
#

Hi please help me, my account deleted from Game Center i want retrieve it how? PLEASE

glossy sable
#

Report them to the in-game Customer Service, @chrome citrus. Or fill the form by entering all the required information.

What do you mean, @viscid lantern?

wintry anvil
#

hello any one of supporter here ?????

crisp garden
#

What's your problemo

wintry anvil
#

am realy honest if you can help me i will apreؤiate that

#

apreciate*

glossy sable
#

We can not help you if you do not tell us what is wrong. :)

polar marshBOT
#

@wintry anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden
#

Rip he got muted

glossy sable
#

Follow the instructions above, @wintry anvil.

viscid lantern
#

I have a game center account and when I deleted the link I lost the account permanently How do I recover the account @glossy sable

glossy sable
#

Deleted the link as in you unlinked it?

viscid lantern
#

Yes

#

Game center

finite cipher
#

Hello can you help me?

crisp garden
#

What's problemo

polar marshBOT
#

@finite cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

late egret
#

@finite cipher please describe your problem so that we can help you

#

RIP

crisp garden
#

He got muted

glossy sable
#

If you have encountered an issue with the account unlinking feature, @viscid lantern, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

viscid lantern
#

Already unlink my account on Game Center by mistake And now I can't log in again!! @glossy sable

glossy sable
#

Follow the instructions above.

viscid lantern
#

I did not find the link related instructions! The video is not the same as the game!!

#

@glossy sable

#

💔

polar marshBOT
#

@jagged matrix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

viscid lantern
#

Not banned!!

night cloak
#

Any mod here?

crisp garden
#

What's your problemo

late egret
#

@night cloak if you dont mind i can help you, please describe your issue

glossy sable
#

Hello, @pseudo night.
Your frustration is totally understandable. I will answer to your shorter questions first.
The amount of reports does not have any influence on the outcome: no matter how many reports does someone get, if they are found to be clean after inspection by the PUBG MOBILE Security Team, they will not be suspended.
About checking the leaderboards, we unfortunately do not have the sufficient amount of people to review deeply all of those. Statistics are not enough to decide whether someone is guilty or not; it requires more than that, such as inspecting the game files looking for modifications or actually spectating the players. But when we find suspicious statistics, we do forward the to the PUBG MOBILE Security Team. Again, they are flooded with the daily reports, so the inspection and suspension process is a very long one. You can help us accelerate the process by gathering explicit evidence of cheating activities, with video recording that includes the numeric identification and the username of the player. The numeric identification is really important, the video can not be processed without it, since usernames can be easily copied. You should also be aware that Death Replay footage is not eligible for cheater reports.

late egret
#

:(

rain raptor
#

Actually i gave my id to my frnd who lives in libya and i live in india he changed my country region to libya and now am unable to change my country region back to india because of this am facing many problems regarding the game am facing ping issues am not getting updates and events of india region i kindly request you to help me to change my country region before that time period to resolve my issue or i will not be play pubg anymore with this serious ping issues

#

Need help regarding this

crisp garden
#

Pin that

glossy sable
#

Account sharing is against the game's Terms of Service. You broke them, so we can not help you with this, @rain raptor. It is your own responsibility.

rain raptor
#

Isn't there any way to solve this i will keep this in my mind next time please help

glossy sable
#

Will have ma'am Error double checking it before pinning it or whatever, @crisp garden. :)

#

You have to wait for the timeout, @rain raptor.

polar marshBOT
#

@fervent galleon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

In the meantime, be patient and read the Terms of Service so that you do not break them again.

rain raptor
#

But the thing is from the day my region changed am unable to play coz my ping fluctuates too much

versed jolt
glossy sable
#

We can not help you any further.

#

Change your accounts passwords, @versed jolt, and contact Apple's Customer Service.
In the meantime, you can purchase UC from the official website: https://pubgmobile.com/pay

rain raptor
#

If there is no way am not gonna play this game anymore i cannot wait and can't start from the beginning by making new account 😭 bye pubg 👋

glossy sable
#

Well, no one is telling not to create a new account.

#

Bye, have a nice day/night ahead. :)

late egret
#

:)

rain raptor
#

One more thing i wanna ask why pubg do not take action against fake sites

#

I encountered one recently i was about to enter my login details then i realised that it's fake the interface of that site was just like real midasbuy

neat grail
#

They are, and people should be smart enough to not believe in fake scam sites

late egret
#

One more thing i wanna ask why pubg do not take action against fake sites
@rain raptor pubg dosent have access to any other websites :(

versed jolt
#

@glossy sable If you change it and the problem is not solved

rain raptor
#

This is tgat fake site

#

That**

late egret
#

One more thing i wanna ask why pubg do not take action against fake sites
@rain raptor besides you should be careful

glossy sable
#

We do not have any power over websites, @rain raptor. You can report them to Google if they come in recommendations.
Besides, account security is your own responsibility, you have to be careful and pay attention to details. Never share your credentials, we would never ask you those.
If you are making a purchase, check that the URL starts with https://. The s stands for secure.

#

About the fake midasbuy site, that is why we recommend using the PUBG MOBILE link that will automatically redirect you to the correct and authorized Midasbuy website:
https://pubgmobile.com/pay/

#

You have to contact Apple's Customer Service, @versed jolt.

unreal ore
#

@storm flume match server response timeout please reconnect every few minutes I’m using iPhone 11 my ping is 60to80 plz help me

versed jolt
#

@glossy sable I changed the email and the process did not work

dire axle
#

My account has been stolen and my account has been confirmed with the thief's phone number and I am very tired of my account of dollars and because I don’t know what to do I want my account I hope for the answer
Thank you
Eddy
5319095554

#

I want to cancel the link that linked the thief to my account with the phone number. It bothered me and I don't know what to do
5319095554

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @dire axle. Refer to #613267301243944960 for language channels.

#

Please do not use any other language aside from English in this channel, @dire axle. Refer to #613267301243944960 for language channels.

dire axle
#

Please, I want my account 5319095554

#

Please reply 😭 5319095554

somber solstice
#

@flat bobcat how is it confusing? The important thing, that will help with your question about purges, is in the middle of the message referenced.

dire axle
#

For information, the feature that was issued before the season, which is the link to the phone number. For the information now, the picture is linked to my account with the phone number of the person. I want to cancel the link, please help me.
Thank you
5319095554

somber solstice
#

@dire axle

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
remote igloo
#

helo pubg supporter

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @leaden eagle. Refer to #613267301243944960 for language channels.

dire axle
#

Thank you

polar marshBOT
#

@remote igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

leaden eagle
#

Hello
Can i change the email’s password ?
Or cancel the linked email😢?

#

Help mee

night cloak
#

Nope.

#

U can't unlink

leaden eagle
#

Even the password 😢?

glossy sable
#

Pro tip to change the password:

  • Enter your email
  • Enter a wrong password
  • Use the "Forgot password" option to reset it.
    :)
foggy kite
#

السلام عليكم احتاج مساعده
الغيت الارتباط ب لعبه ببجي من برنامج game وطار حسابي

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @foggy kite. Refer to #613267301243944960 for language channels.

night cloak
#

Pro tip to change the password:

  • Enter your email
  • Enter a wrong password
  • Use the "Forgot password" option to reset it.
    :)
    200 IQ :D
flat bobcat
#

It’s really not. The fifth pin refers to the fact that you’re not a Tencent employee.

glossy sable
#

Yes, and it is also what she reposted.

#

What was your initial question?

#

I see you are talking about purges.

foggy kite
#

I lost my Bbgi account after canceling the link, help me 5216485871

somber solstice
#

@flat bobcat precisely

pseudo night
#

@glossy sable Hello..Thank you for your understanding of the reason for my frustration..My friend, you have been overburdened by the large number of reports and collect information in terms of personal identification number for fraudulent accounts in addition to video recordings .. I have more than 10 records for fraudulent accounts and I have uploaded them on YouTube and sent you the links on the link In the Discord server .. Unfortunately, there is no benefit or feasibility, there are reports more than 10 days approximately .. There is no interest and at the same time the same calculations continue to sabotage and take points and prevent us from playing in a fun way .. And the return of death is lacking on the one hand Not to put the account name in the replay and this is a default on your part .. The cheaters have the property of preventing people from following them after the enemy killing .. In this case we have no choice but to take back the death .. I can prove that the large number of reports of ordinary accounts that are not cheated causes them to be closed. This happened with me, and my account was closed without reason and it was not answered by the company

flat bobcat
#

I dislike your arrogance when I ask a question. I was nothing but polite, and actually paid a compliment to the reduction in hackers I’d seen, so why not just answer in the same terms? Behaving like that is uncalled for.

sudden viper
#

There's so many hackers in the game it unplayable, I just died from a hacker who team up with 2 other guys in duo. I'm tryin my ars off to reach conquerer how the hek am I supposed to do that without getting some hacks.
Devs !!! Do you even play this game?

storm flumeBOT
#

Hello, @sudden viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

Btw I have an video of cheater on vikendi, but need wait for #cheater-reports channel reopen

glossy sable
#

Follow the bot's instructions above, @night cloak.

#

The channel is just an alternative.

night cloak
#

I have once report on this channel, so ya

#

I want use again :D

glossy sable
#

Sure, you are free to do that, but remember it is just an alternative. In the meantime use the link or report them in-game.

sudden viper
#

#cheater-reports takes 100 reports per day, I have never seen it as open that channel is locked most of the time, sometimes it opens up for just 30 min. Are you kidding me?

pseudo night
#

@glossy sable The reasons that I mentioned my friend are not an excuse .. a giant company like tencent does not believe that it can not shut down the cheaters bugs .. we see there an indulgence and it is seen as well and you know that my words have some kind of truth, the accounts are with me and the records with me and no one from the team here is required yet This discussion is to verify my allegations .. This should be important information for the team here to achieve the company’s goals of justice as you claim .. But unfortunately all we see here are justifications for not chasing cheaters .. even you did not ask to help and communicate information faster .. When we see this negligence and escape the responsibility of the company teams .. No one can blame us if we believe the allegations of cheaters when they say that they are protected from the company itself .. I want a solution or help to close these accounts and the evidence with me — regards to u

night cloak
#

in-game is not right.

#

I know.

glossy sable
#

Not kidding.

#

As I said, it is just an alternative.

#

Report them in-game or use the form.

night cloak
#

But I love when Error 403 ping me when the cheater was banned xD

flat bobcat
#

These guys are just volunteers @pseudo night and we have to respect that. The staff should tell you the truth, but the staff won’t reply.

#

Tencent don’t care enough to do something about it. It’s been admitted and that’s really the end of it. We have two choices as players. Accept it or leave the game.

sudden viper
#

In game report system is trash ! There's cheap paid hacks who gives you guarantee you won't get banned cuz pubg devs don't care. They need money which is being taken in both ways.

barren otter
#

Any moderator? Staff? Please am sick of waiting for my lost acccount. It’s been more than 30 days and I’ve provided ALL proofs.

pseudo night
#

@flat bobcat I was looking for a brave employee to answer me, but I was answered by this volunteer, and I respect this behavior from him. Since he did the answer, I think he has the information. And if he knows that the company is complacent about this issue, he should not help this company because its credibility is dishonorable.

sudden viper
#

@flat bobcat leave the game? I won't even spit on tencent games once a decent competitor arrives.

pseudo night
#

@flat bobcat @sudden viper I have been playing this game for two years .. I paid a lot of money and this reason prevents me until now to leave the game .. In fact I got tired of this cheat game .. And from cheating employees .. Everyone knows that the cheat tools are sold by some developers working in The company .. They are also responsible for closing accounts .. They undertake to protect against blocking. This is what we see now, not to respond to her communications or inquiries.

night cloak
#

Oh, I forgot I can't send here link

#

But I want ur think of this guy @glossy sable

#

Can I send u dm?

glossy sable
#

I can not help with that.

night cloak
#

I know

#

I just wanted know ur think of this guy

haughty cypress
#

@pseudo night well like, thanks for pointing out something thousands of people have at this point aWobbleYay

glossy sable
#

I think there is a little bit of misunderstanding, @pseudo night. The issue with Death Replay is not the absence of ID display, but rather the fact that it might not necessarily reflect the actual gameplay. There are sometimes small differences, so we can not use those to really prove someone as guilty.
I did not say that you said was wrong or false; the only thing is that we obviously do not endorse cheating activities or breaking the Terms of Use in any kind of way. People saying that are just spreading misinformation. I understand what you say and your explanation about why those rumors spread easily. But saying that cheats are sold by Tencent is completely false.
Of course we ask to communicate faster, but there is nothing we, as Discord staff members, can do to have an influence on that. Sorry if you interpret my explanation as excuses, but it is really just an explanation of the situation. Your frustration is totally understandable.

To answer your one before last message, yes, I am just a volunteer here moderating this community Discord server. I am not affiliated with Tencent Games.
I do not have necessarily all the information you want, but can try my best to answer you.

blazing saddle
#

@pseudo night What is the issue? Is your account suspended? If you are just here to give feedback, we have a designated channel for it - #old. The team checks it regularly!

night cloak
#

There's only an tencent staff

pseudo night
#

@flat bobcat 90% of those who are here now know that the company is a cheater and cooperating with cheaters ... a real fact that must be accepted without evasion

sudden viper
#

@pseudo night I totally agree mate and I do understand your concern, most of us are playing with high intensity. Some of us are really good, I give tough fight to opponents but I can defeat a computer which will never miss or don't have any barriers. That's what hurts most

pseudo night
#

@blazing saddle I was there in feedback but ur friend ask me to write here my friend

blazing saddle
#

Ah alright.

#

Is your account suspended?
?

sudden viper
#

@blazing saddle only if you had bothered to read his previous messages there was no need to ask this question, but why would you do your job when the Devs are also asleep.

blazing saddle
#

I did. I just wanted clear answers.

If you are here to state your concerns regarding the game, #old is the place. This channel is meant for game related queries and we can provide help regarding client sided technical issues here.

pseudo night
#

@glossy sable I am very grateful for your interest in answering my questions and I do not hold mistakes and cheat the company .. but this is a fact and whoever denies it brings us evidence of this .. we see the same accounts are continuing .. without any blocking .. these accounts since the beginning of the season until now have not been deprived of the game .. It is not convincing that you keep the many reports without the company being aware of them .. I am an old player and I was able to realize that they are cheats .. How can you explain that the company that made the game cannot discover them? We want a realistic answer that respects our minds. We understand and educated people are not convinced of fake things

civic pivot
#

I truely dont understand why there is lack of Security system when there is millions of playing this game.. there must be a Group created grabbing cheaters right in the moment, only this fastest way game could be cleaned (my suggestion for Devs)

glossy sable
#

But precisely, the humongous playerbase makes it way more difficult to manage.

crisp garden
#

Even if they are banned they will just make new account so theres no end just endless loop

blazing saddle
#

Feel free to continue the discussion in #pubg-mobile. Thank you.

drifting surge
#

Anyone know a solution. This keeps happening. Already reinstalled the game from the appstore. Time and date on automatic.

opaque kindle
#

Hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @opaque kindle. Remember to read through #faq before asking questions in the support channels.

pseudo night
#

@blazing saddle My account was closed more than 5 months ago .. I wrote to the company without any response .. I asked a lot about the reasons and the answer comes to us automatically .. I did not know the reason but I am sure I did not cheat .. But with this I continued to play and I realized that the company only responds On people who have their own relationship with employees or cheaters .. So I left the problem of my account .. I mentioned my account for example that there are accounts that are closed for many reports, even though they did not cheat. If they were contracted from cheaters, I would keep my account without blocking .. There are celebrities Unfortunately, their accounts were closed because they were not contracted by cheating developers from the company in order to protect their accounts .. These are facts that exist and most old players know them .. I don't know why there is a continuation of denial

opaque kindle
#

can you help me ??

sudden viper
#

Put yourself in my position and see
I was ranked 700 three weeks ago, due to high amount of hackers I thought to take a break (I'll push mine when they're done being conquerer), came back 1 week ago found myself on top 1194. Tried my best now I'm top 750 something but there's even more hacker's now.

versed jolt
blazing saddle
#

@pseudo night Are you here to appeal for your suspension? Or, just to complain about cheaters?

#

@versed jolt Have you contact Apple support regarding the issue?

polar marshBOT
#

@knotty ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pseudo night
#

@blazing saddle Initially, it was a matter of cheaters, but the context of the conversation made me mention this problem

versed jolt
#

@blazing saddle I used another device to buy the same problem

blazing saddle
polar marshBOT
#

@opaque kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

versed jolt
#

@blazing saddle I want to buy through Apple

blazing saddle
#

You should contact Apple support for it.

versed jolt
#

@blazing saddle The problem is from Pubg and not from Apple

pseudo night
#

@blazing saddle my rank 600 from one week — I can’t play cheaters the best in game also alliance in solo mode match — what we should do . We made hundreds of reports and no one care about us . And cheaters keep play and top of 100 .. what can we do ..??

night cloak
#

hello

pseudo night
#

I have channel in YouTube only for cheaters videos — PUBG won’t to block them .. We are disappointed ... what can we do? The company does not care and no one looks at our reports. Cheaters are protected ,! @blazing saddle

blazing saddle
#

@pseudo night We understand your frustration. Unfortunately, as mentioned by the Moderator earlier, we as Discord Staff cannot help you much other than directing you to report them. Cheaters do get suspended, it is just that it takes time and reporting them in-game does help reduce the time taken to suspend the cheaters.
You may report them at http://cheater-report.pubgm.cc or in #cheater-reports channel.

#

Now, kindly don't repeat the queries here.

night cloak
#

Is it possible to get back ur account if its linked with game center and you forgot your game center account on ur new phone?

blazing saddle
#

@night cloak It is not possible to unlink social media accounts once linked to the game. Maybe you can try resetting the game center account password by contacting Apple support.

echo yarrow
#

i hate you pubg

blazing saddle
#

Well, this is PUBGM server not PUBG.

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @echo yarrow. Refer to #613267301243944960 for language channels.

jade lava
#

@crisp garden Iam playing now in (KRJP) server in (solo) mode in (FPP) but when i reach GOLD III in it the match dosen't start yet and i want to get (Conquer) in..... so, i need help

polar marshBOT
#

@echo yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

dynoSuccess Saif#3427 was muted | Repeating queries in support channels despite multiple warnings.

crisp garden
#

@jade lava matchmaking?

jade lava
#

yes! @crisp garden

blazing saddle
#

@jade lava It may be due to lack of player base in said server/game mode. Try playing during more active hours of the day or in other servers.

night cloak
#

i lost my username if i give my name and Id can you send me my name on twitter cuz i create account on twitter but i change my windows and forgot to take my account ?

jade lava
#

@blazing saddle i try it

blazing saddle
#

You should contact Twitter support about it, @night cloak .

night cloak
#

@blazing saddle i need my username all password with me its same i buy 60k uc in this account so please help me to recover it

blazing saddle
#

@night cloak PUBG MOBILE does not have access to personal details like social media username and password.

#

Contact Twitter support.

night cloak
#

@blazing saddle i don't know what was the username or email on twitter

drifting surge
#

Please help. It's been happening quite frequently, only in ranked matches. Tdm doesn't happen. I'm afraid of losing my account. Date and time on automatic. Client from the appstore.

blazing saddle
jade lava
#

@blazing saddle but it doesn't work

blazing saddle
#

Try playing on the the closest server with minimum ping, @jade lava .

jade lava
#

I Used VPN to reduce ping in KRJP server but i want to play in

blazing saddle
#

Usage of VPN is not recommended.

drifting surge
#

Tried it didn't help. @blazing saddle

sudden viper
#

@blazing saddle Honestly this game is working rally fine, people won't have any problem rather than lost account or cheaters.
Number one priority in fixing PubgM should be eliminating hackers. That's all we're asking from season 2. You guys never been serious about the most important issue. Recording someone then sending video links to you guys ( that's old age things ) you guys are really talented you could've probably do something more for us.
Thank you that's all from me. Also that's my best effort to represent my point of view.
Still if you won't be able find a better solution then you guys should find jobs at boutiques.

blazing saddle
#

@drifting surge Are you facing the issue on Android or Emulator?

polar marshBOT
#

@jade lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle
#

@sudden viper Thank for the feedback. Kindly forward it to #old channel.

drifting surge
#

Its on iOS. Iphone xr. @blazing saddle

blazing saddle
#

The solution is only for Android users. Do you face the issue on other networks, @drifting surge ?

drifting surge
#

Dont know. Never played on different network. Covids keeping me on lockdown.

#

Only happens in ranked. Never in tdms.

blazing saddle
#

Try switching to another network and check if the problem persists.

polar marshBOT
#

@jade lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

drifting surge
#

I'll try it. Be back if nothing is solved. Thank you.

#

A thousand times more helpful then that automatic bot answering ingame. Much appreciated. @blazing saddle

rancid marsh
#

An account that's back.

turbid geyser
#

I keep no clipping through walls wtf

rancid marsh
#

I can be happy

coral holly
#

Hello, Bugi Mobile. My Facebook account is hacking. I cannot cancel the connection. Please reply as soon as possible

rancid marsh
#

I canceled my account from the social connection and one left and because I can get to

jaunty ridge
#

@blazing saddle bro

#

@lime juniper

rancid marsh
#

No account returns

faint patio
rancid marsh
vivid merlin
#

@night cloak dont spam that

civic parrot
#

We have terminated your connection because of a data error with your client. Please check your network connection and try again. unlocks on: . Please contact our customer service if you have any questions."

#

why ???

storm flumeBOT
#

Please refer to subpoint 4.11 in #faq for further information, @civic parrot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rancid marsh
#

I lost my account after unlinking to your social media account

neat grail
#

Don't spam that

rancid marsh
neat grail
#

Unlink

#

It doesn't work pubgm_fp

#

@rancid marsh contact customer support

austere raft
#

@rancid marsh
Hi

coral holly
#

❤️

rancid marsh
#

kayf aitisal bi khadamat aleumla'

coral holly
#

Anyone help me here, I'm in trouble

tranquil viper
#

@coral holly what kind of help do you need?

coral holly
#

My account is hacked and I cannot unsubscribe from the mobile phone

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @jade lava.

coral holly
#

What is the solution

vagrant onyx
#

@coral holly you cant unlink if you asking for now cause its disable

storm flumeBOT
#

Please refer to subpoint #2.8 in #faq for further information, @coral holly. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

coral holly
#

I want to hang how

twin abyss
#

Is there a google form to report ingame hackers?

coral holly
#

No

storm flumeBOT
#

Hello, @twin abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

coral holly
#

I am Youtuber

civic parrot
#

We have terminated your connection because of a data error with your client. Please check your network connection and try again. unlocks on: . Please contact our customer service if you have any questions." reason please §

coral holly
#

The customer service didn't help me with anything

#

The customer service didn't help me with anything

undone sable
#

I'm having problem finding a match on the KRJP Server. Tried all maps in FPP Solo. I have not been able to play a single match today. Estimated time shows anywhere between 3mins and 6mins I've waited 20mins at a time no luck on all 4 maps. Why is this happening? Isn't the game supposed to start with bots after a reasonable wait time? If there is not enough players shouldn't the wait time be some ridiculous amount of time. So people don't wait in the hope of a match to start in an estimated 6 mins? I've spent or 10hours in intervals trying to play a match and it just won't start. My tier is Platinum 3. Please help. Also how is the estimated time calculated?

civic parrot
#

@undone sable Same problem

coral holly
#

I do not understand

undone sable
#

@civic parrot same server solo fpp?

civic parrot
#

no even with TPP

ionic kiln
#

Hai friends

civic parrot
#

@coral holly Yes

#

@undone sable game play with lot of hackers

undone sable
#

@civic parrot in TPP it start in a few seconds for me. Most probably since my tier is lower for TPP.

coral holly
#

@civic parrot The customer service didn't help me with anything

civic parrot
#

with which emulator §

#

?

undone sable
#

@civic parrot Trust me I rather play a match with hackers than not play a match at all.

blazing saddle
#

It may be due to lack of players in the server/game mode. Try playing during active hours or in the server with the lowest ping, @undone sable .

undone sable
#

@civic parrot no mobile?

ionic kiln
#

I need your help

civic parrot
#

me with emulator

#

i cant join vikendi or miramar map

storm flumeBOT
blazing saddle
coral holly
#

@civic parrot My account has been compromised and I cannot cancel my mobile connection

blazing saddle
#

@coral holly Is your account suspended?

civic parrot
#

@blazing saddle Ok, thanks

ionic kiln
#

Any one help me

#

Friends

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ionic kiln. Remember to read through #faq before asking questions in the support channels.

coral holly
#

@civic parrot No

#

@civic parrot How can you lock it

undone sable
#

@blazing saddle Yes my server is Asia. If I play there I will never be able to reach conqueror. Too many hours of gameplay required. In KRJP reach rank 1417 in 10 days. I've tried on the server the entire day and night. Not a single match. What is the minimum player count required for a match to begin?

coral holly
#

@civic parrot How can you lock it

long merlin
#

My acount hacker plz help me

blazing saddle
#

@undone sable There is no such public information available. It is always recommended to play on a server with the lowest ping to get a match faster. If you are not matched for more than 10 minutes, you should consider canceling and trying again during active durations of the day.

coral holly
#

5254069192 This is my hand, I want to close the account

#

@blazing saddle 5254069192 This is my hand, I want to close the account

blazing saddle
#

@coral holly I cannot help you with that. Contact the in-game support.

coral holly
#

@blazing saddle Iam helping me

ionic kiln
#

Hi

#

Plz help me

blazing saddle
#

What is the issue, @ionic kiln ?

undone sable
#

@blazing saddle yea now that is some reasonable info. I understand some game mechanics are not revealed due to security and stupid hackers. So 10 mins it is. But can you forward the info to the dev team to make changes to the matching timer so that it shows a 20-30min estimated wait time when there are less players so that people don't have their hopes up. It's a waste of time. I could be playing on another server or just doing something better with that time.

ionic kiln
#

I purchased prime plus subscription

#

But unfortunately it was cancelled

#

How can I get it back ?

coral holly
#

@blazing saddle Facebook has been hacked and I want to classify Buggy Mobile or disconnect Facebook

blazing saddle
#

@coral holly Contact the in-game support. Don't spam here.

#

@undone sable Feel free to send feedback/suggestions in #old channel.

undone sable
#

Alright will do. Thanks

coral holly
#

@blazing saddle I did not help me work

ionic kiln
#

Dear Ru there

viral ocean
#

Why do i dont have the summertime egg event?

coral holly
#

@blazing saddle

#

I did not help me work😩

blazing saddle
#

@ionic kiln What was your purchased method?

ionic kiln
#

Debit card

blazing saddle
#

@ionic kiln Google Play or App Store?

ionic kiln
#

Google play

coral holly
#

@blazing saddle Where do I send the email?

blazing saddle
#

Maybe check your subscription records if you cancelled it via Google?

#

@coral holly I already gave the email address.

ionic kiln
#

Ya I cancelled it via Google

coral holly
#

@blazing saddle @blazing saddle #1337 What should i do now

blazing saddle
#

If you emailed, wait for their response.

coral holly
#

@blazing saddle On customer service, send it

blazing saddle
#

Yes

#

@ionic kiln Does it not show any option to subscribe again in-game or on Google play?

coral holly
#

@blazing saddle But it's just Ripert

ionic kiln
#

@ToRoiD not shown brother

blazing saddle
#

@ionic kiln What does it show when you go to Play Store > Subscriptions?

ionic kiln
#

Nothing bro..it's empty

blazing saddle
#

Hmm.. What about the in-game, @ionic kiln? Do you not have any way to access the subscription screen?

ionic kiln
#

This is my last day for my last day subscription

#

Last subscription

quick night
#

Hello Pubg Mobile Destek Team

#

Hello Pubg Mobile Support Teaming

viral ocean
#

Why do i dont have the summertime egg event?
@viral ocean
I should have gotten it yesterday

coral holly
#

5254069192

velvet vault
#

There is significant audio delay in OnePlus Bullets Wireless 2 which is having Aptx HD. Whereas my cheaper Skullcandy has no delay.

viral ocean
#

Its wireless earphones, what do you expect? Zero delay?

sullen marsh
#

Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!!

polar marshBOT
#

@mighty jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

red haven
#

My account is hacked 😭😭😭 can I get it back ?

#

Hacker changed all my Gmail & facebook-password,number, recovery email and numbers😭😭

#

I cannot access it more with both of my account

#

Someone help plzzz

#

PUBG Nick Name:-MãstêrGüñ(574589476)
Someone has hacked and using it without my permission 😭😭

mighty jetty
#

Emulator support

red haven
#

Nope

#

One guy from pubg group hacked my account

storm phoenix
#

Hesabım silindi yardımcı olun

#

@polar marsh lütfen yardımcı olun

night cloak
#

Help me pls

red haven
#

God×HaRsHiT u r so noob

hidden hinge
#

Hi

red haven
#

Why u don't uodatur game

polar marshBOT
#

@hidden hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon
#

@night cloak welcome to group... We are facing thi issue since last 17days

red haven
#

How will u play without updating

night cloak
#

Maine kar liya bro

red haven
#

Really ?

night cloak
#

@MasterGun YT yes bro

mighty jetty
#

How can I join pubg emulator support and chay

#

Chat*

night cloak
#

@floral moon bro kuch help mili

floral moon
#

@night cloak no

storm phoenix
#

Account delete help me

floral moon
#

Waiting for NEW UPDATE@night cloak

storm phoenix
#

😭

night cloak
#

@floral moon bro baaki platform se login ho ra hai Google play se Ni hora

red haven
#

Bro @MoHiT can u help me in recovering my account ?

floral moon
#

@red haven i am not pubgm suppoter

storm phoenix
#

Help me @floral moon @red haven

red haven
#

Where can I get support ? @floral moon

floral moon
#

In this channel@red haven

storm phoenix
#

Help me

grave perch
#

ممكن حد بيحكي عربي يساعدني

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @grave perch. Refer to #613267301243944960 for language channels.

red haven
#

I didn't understand @MoHiT

#

rami noob why r u typing in ur language

#

Noone can understand it accept u mad guy

#

Dyno#7532 please help me in recovering my account

grave perch
#

Help me

red haven
#

What happened

grave perch
#

Are you spaek arbic

red haven
#

Nope

outer dune
#

Hello

red haven
#

Only English

grave perch
#

Ok wite

polar marshBOT
#

@outer dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

red haven
#

If you need help u need to subscribe my channel first and then send me screenshot in this channel 🥰

grave perch
#

I want to get my account back, please help me

night cloak
#

Mera bhi help karo

grave perch
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I lost my account 239 days ago I want to return it

red haven
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How it happened @grave perch

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I can do it

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Please subscribe my channel

grave perch
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Can we speak privately

red haven
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U can chat up here

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So that other than me someone could help in the situation which I don't know

lethal socket
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My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

grave perch
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ابو سعود

storm flumeBOT
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Please do not use any other language aside from English in this channel, @grave perch. Refer to #613267301243944960 for language channels.

grave perch
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Please listen to me. I lost my account 239 days ago and want to get it back because I lost my social media site

floral moon
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@night cloak what are you doing PUBGM??? daily 1 to 3 users facing this issue but no any solution why???? @terse lance

grave perch
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I am a YouTuber and I left my account because of physical stress, I came back and want to get it back

velvet vault
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@viral ocean dude my cheaper Skullcandy has no noticable delay. I can play as I'm on a wired headset. But the more expensive OnePlus Bullets Wireless 2 has almost 2 second delay in it.

grave perch
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I have everything related to an account and want to get it back

onyx briar
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BRUH i just tried to reconnect the game and it shows that i disconnected for too long

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its like 30 seconds and i just cleaned geogorpol solo squad

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how to reconnect back plss , i just wanted to relog for my mic prob

polar marshBOT
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@subtle rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gloomy onyx
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@subtle rapids all I can do to help, is to direct you here.

lethal socket
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My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

gloomy onyx
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Explain your problem here, the good people here will help IF they can.

night cloak
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@polar marsh help me

polar marshBOT
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@final crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@lethal socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
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@grave perch you can always login with your linked account and access your PUBGm account

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Try to recover your social media linked account

storm flumeBOT
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You can contact the customer service via the game settings, @red haven. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
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How do I report accounts who do carding? Pubg seems to be doing nothing about it. Isn’t it illegal or do you guys support it?

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😂

earnest igloo
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I got this mail and I completed the survey, yet I haven't got the beta, why?

fierce star
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What happened to the toy car why cant I trade them in no more?

twin gulch
night cloak
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? Hello?

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How do I report accounts who do carding? Pubg seems to be doing nothing about it. Isn’t it illegal or do you guys support it?
@night cloak 🌚

storm willow
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@twin gulch the issue is forwarded already, we will update if there is any information.

twin gulch
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@storm willow but waiting from last 1 week.. I lost my Conqueror because of this issue😭😭😭

storm willow
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@night cloak It’s totally illegal. Any unauthorised purchase of UC will be reduced from the account.

floral moon
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@twin gulch you lost conqoror,, i lost my 17 Daily missons and 2 weekly 200 RP crate

night cloak
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But, the accounts are up and running. People even selling them and claim that the UC is not being reduced 🌚

storm willow
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@night cloak they are cheating playstore, so its a matter of time for google to find that and revoke purchases.

twin gulch
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@floral moon so sad

prime citrus
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Why there is no action taken for reported players in cheaters channel ?

onyx lark
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gmail can be changed in pubg if u want ???

prime citrus
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Why there is no action taken for reported players in cheaters channel ?
@prime citrus
?

storm willow
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@onyx lark no.. accounts once linked cannot be undone

onyx lark
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okay thanks@storm willow

storm willow
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@prime citrus soon.. depends on the availability of concern team. Wait patiently

prime citrus
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@storm willow
There is no action taken for all reports

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Not mine only

storm willow
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@prime citrus read last line

prime citrus
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K

storm willow
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@night cloak no.. External accessories aren’t recommended.

prime citrus
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@storm willow
I reported there

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Already

fervent kiln
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Do I but the video link here or what??

storm willow
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@prime citrus read the above links.. once the reports are processed, the actions performed on those accounts will be notified in that channel.

polar marshBOT
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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
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Hello, @fervent kiln!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

woeful ginkgo
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hi please any suporrt here

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probleme purshese

storm willow
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@night cloak do you have any evidence ?

night cloak
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Yeah, @storm willow its all over.