#questions | PUBG MOBILE | Page 847

night cloak Jun 11, 2020, 6:38 PM

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With hidden clothes

kind mountain Jun 11, 2020, 6:39 PM

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I play beta everyday. It never came. Please dont believe clickbait YouTubers. Data mining does not mean official announcement

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Please move to a chat channel. This channel is for support enquiries only

night cloak Jun 11, 2020, 6:42 PM

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@kind mountain i know i didn't commented just don't pretend to be a mod k :-)

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I came here to ask about the guncraft option

kind mountain Jun 11, 2020, 6:44 PM

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You haven't even asked about it yet.
Also, we dont have any ETA regarding guncraft. It will be made available to everyone soon

night cloak Jun 11, 2020, 6:44 PM

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I guess it was scheduled for today

kind mountain Jun 11, 2020, 6:45 PM

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There wasnt any official announcement regarding that. So...

hollow kraken Jun 11, 2020, 6:49 PM

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i need help

storm flumeBOT Jun 11, 2020, 6:49 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @hollow kraken. Remember to read through #faq before asking questions in the support channels.

ionic hazel Jun 11, 2020, 6:49 PM

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📎 20200611_204708.jpg

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?

kind mountain Jun 11, 2020, 6:49 PM

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@ionic hazel premium crates will be back on 21st June

candid onyx Jun 11, 2020, 6:50 PM

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Yes I am not able to use premium crate cupon

hollow kraken Jun 11, 2020, 6:50 PM

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i need help

storm flumeBOT Jun 11, 2020, 6:50 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @hollow kraken. Remember to read through #faq before asking questions in the support channels.

light stirrup Jun 11, 2020, 6:50 PM

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gando

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help

ionic hazel Jun 11, 2020, 6:53 PM

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@OreoIceCapp thank you I didn't know

hollow kraken Jun 11, 2020, 6:54 PM

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Where is the support? I need help

kind mountain Jun 11, 2020, 6:55 PM

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@ionic hazel you are welcome

@hollow kraken pleass state your issue

hollow kraken Jun 11, 2020, 6:56 PM

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Hello, she logged into one of the links and logged in to my Facebook account. One of the people stole my account and transferred it to the Vietnamese version so that I could not log in and broke into the Facebook rules, which led to the disabling of my Facebook account and no one could access through Gmail. I have evidence and I can prove ownership of the account, please help me

rough trellis Jun 11, 2020, 6:59 PM

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I am a Emulator player. When ever i play with a mobile player i am the one who gets the message (There is emulator in the squad) the message which a mobile player should get. i got it

storm flumeBOT Jun 11, 2020, 7:00 PM

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You can now access #emulator-chat and #emulator-support, @rough trellis. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

sand path Jun 11, 2020, 7:00 PM

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You might be using a bypass unknowingly

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It may lead to ban.

storm flumeBOT Jun 11, 2020, 7:00 PM

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Please refer to subpoint 2.5 in #faq for further information, @hollow kraken. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vernal coyote Jun 11, 2020, 7:01 PM

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Sir i cannot login my account

sand path Jun 11, 2020, 7:01 PM

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Reason?

rough trellis Jun 11, 2020, 7:02 PM

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@sand path no

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i am sure

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how to delete

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i HAve rp and prime

sand path Jun 11, 2020, 7:02 PM

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Ask in #emulator-support @rough trellis

vernal coyote Jun 11, 2020, 7:03 PM

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I am legit player from since season 2 i have royal pass also
I had used vpn only

rough trellis Jun 11, 2020, 7:03 PM

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How is that i get matched with emu playerys other tan mobile

sand path Jun 11, 2020, 7:03 PM

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Banned? @vernal coyote

rough trellis Jun 11, 2020, 7:03 PM

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@sand path #emulator-support isnt active now

polar marshBOT Jun 11, 2020, 7:03 PM

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@vernal coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path Jun 11, 2020, 7:03 PM

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@rough trellis I have no idea about emulators. Unfortunately.

rough trellis Jun 11, 2020, 7:04 PM

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ok is VPN leads account supension

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@sand path pls tell me one of frnd uses it

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to get Crates and stuff

sand path Jun 11, 2020, 7:04 PM

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@rough trellis Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

rough trellis Jun 11, 2020, 7:05 PM

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so i can warn him

sand path Jun 11, 2020, 7:05 PM

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Could you stop this? @night cloak

night cloak Jun 11, 2020, 7:06 PM

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look nadeko thats too alive in the general chats.. more %people will see this here but ok sorry i wont do this again

hollow kraken Jun 11, 2020, 7:06 PM

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How can I recover my account if it was stolen

sand path Jun 11, 2020, 7:06 PM

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Use #pubg-mobile or #activities @night cloak

storm flumeBOT Jun 11, 2020, 7:06 PM

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You can contact the customer service via the game settings, @hollow kraken. Refer to subpoint 5.3 in #faq for further instructions.

rough trellis Jun 11, 2020, 7:07 PM

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can i ask a general supprt

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In pubg

sand path Jun 11, 2020, 7:09 PM

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Yeah?

night cloak Jun 11, 2020, 7:18 PM

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@sand path 35 days. Not yet got my account back

storm flumeBOT Jun 11, 2020, 7:18 PM

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If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

limber star Jun 11, 2020, 7:24 PM

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Hello support please give me my accout back i didnt do anything

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My id is 5220542217

crisp garden Jun 11, 2020, 7:28 PM

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@limber star what happened

polar marshBOT Jun 11, 2020, 7:31 PM

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@limber star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slow berry Jun 11, 2020, 7:33 PM

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Hey, I'm clean player and my k/d is 1.9 When the game opened, I found this message.

📎 Screenshot_2020-06-11-21-17-05-85_dac7cc7571c39b392df64923967cf7da.png

dull cove Jun 11, 2020, 7:34 PM

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click on File Claim

shy mist Jun 11, 2020, 7:36 PM

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Does anyone know when DAILY SPECIAL BUNDLE returns?

broken skiff Jun 11, 2020, 7:38 PM

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Hey

polar marshBOT Jun 11, 2020, 7:42 PM

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@wintry ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slow berry Jun 11, 2020, 7:56 PM

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@dull cove

📎 Screenshot_2020-06-11-21-56-27-14_dac7cc7571c39b392df64923967cf7da.png

crisp garden Jun 11, 2020, 7:58 PM

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Check 2.12 #faq no one can help with bans here

empty pine Jun 11, 2020, 7:58 PM

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trust me no one help you

polar marshBOT Jun 11, 2020, 7:59 PM

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@empty pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

atomic galleon Jun 11, 2020, 8:03 PM

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Who speak arabic guys need fast help

next saddle Jun 11, 2020, 8:08 PM

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my account has been lost after i unlink my facebook account with pubg mobile. how can i restore it please. i need your advice

storm flumeBOT Jun 11, 2020, 8:08 PM

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If you have encountered an issue with the account unlinking feature, @next saddle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

next saddle Jun 11, 2020, 8:10 PM

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@storm flume yes i do it but no one reply for me and maked this steps after 20d and on reply for my accoun and no eny news

chrome cape Jun 11, 2020, 8:13 PM

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📎 PicsArt_06-11-11.12.48.jpg

next saddle Jun 11, 2020, 8:14 PM

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Plz help

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@next saddle plz help

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@storm flume help plz

neat grail Jun 11, 2020, 8:15 PM

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Follow da bot

hushed rose Jun 11, 2020, 8:16 PM

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can any Admin here help me ? i have big problem with my account

crisp garden Jun 11, 2020, 8:18 PM

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What problem

dull cove Jun 11, 2020, 8:18 PM

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@chrome cape probably on haloween

chrome cape Jun 11, 2020, 8:19 PM

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Are you sure?

dull cove Jun 11, 2020, 8:19 PM

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maybe.. but cant really sure.. but that is what i expect ..

chrome cape Jun 11, 2020, 8:20 PM

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Do you know the nickname Methk Fashion?

dull cove Jun 11, 2020, 8:23 PM

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Mummy Set

still jewel Jun 11, 2020, 8:23 PM

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Does anyone know when is 0.19.0 coming out ?

dull cove Jun 11, 2020, 8:29 PM

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Any update will be in #news

amber knoll Jun 11, 2020, 8:57 PM

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Hey, i found teamers in duo fpp and record video, how i can report them?

dull cove Jun 11, 2020, 9:02 PM

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Report ingame is better for teaming issues

night cloak Jun 11, 2020, 9:04 PM

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Can someone help me

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purchase failed due to security risk, yet i purchase subscribtions not unknown currency???

polar marshBOT Jun 11, 2020, 9:05 PM

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@amber knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

round mist Jun 11, 2020, 9:10 PM

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How many days pubg takes to remove the hackers account from my game?

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I linked fb and hacker hacked my fb and linked his twitter also

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Now account is on double access

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Contact in game support 100 times but support of pubg is useless

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I spent almost 200k uc on this game and they won’t even replying

polar marshBOT Jun 11, 2020, 9:26 PM

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@upper belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jun 11, 2020, 9:30 PM

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@night cloak Still have not found a solution to this error? I couldn't buy uc in a week🤦🏻‍♀️

📎 image0.png

real basin Jun 11, 2020, 9:31 PM

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when i try to contact them

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only korean support team reply me.

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i k from india

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what can i do?

amber knoll Jun 11, 2020, 9:33 PM

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📎 image0.png

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there’s not even an option to report teamers

untold turtle Jun 11, 2020, 9:42 PM

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What is europe server destination ip?

tranquil patio Jun 11, 2020, 9:52 PM

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Hello PUBG Mobile, I am suffering from the problem of not showing a change of country button, and I submitted my application to you several times, but it did not help me, please help me ID 5488352107

honest jewel Jun 11, 2020, 9:58 PM

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Hey I need help , my pubg is connected to my gmail , Facebook , pubg mail and my phone number . but my Facebook got hacked and be is also usking my account . so I mass report him and get my Facebook account down cuz Facebook was not helping at all ,now I want to know will my Facebook got unlink from pubg if yes tell If hacker hot that Facebook back somehow will he is going to have any access to my pubg acc , pls tell my pubg acc cost more then 20k₹

storm flumeBOT Jun 11, 2020, 9:58 PM

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If you have encountered an issue with the account unlinking feature, @honest jewel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak Jun 11, 2020, 10:00 PM

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Please anyone help when the ball of dancing will come @everyone

honest jewel Jun 11, 2020, 10:00 PM

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Hey I want to know can I get rid of my hacked Facebook account connected to pubg , which I mass reported and got removed . in case hacker get Facebook back will he be able to connect to my I'd again

polar marshBOT Jun 11, 2020, 10:01 PM

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@pale pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

honest jewel Jun 11, 2020, 10:09 PM

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Pls help someone

dense turret Jun 11, 2020, 10:09 PM

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Hi, my account has been classified for ten years, and I do not use any kind of fraud. I have lost a lot of money on my account. I ask you to view my account and review it. Thank you knowing that I do not use any form of fraud or other programs, and this is my account in the game id: 5157980874
112 丨 جبلة

storm flumeBOT Jun 11, 2020, 10:09 PM

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Please do not use any other language aside from English in this channel, @dense turret. Refer to #613267301243944960 for language channels.

mighty jetty Jun 11, 2020, 10:11 PM

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@polar marsh I am an Emulator player I use Phoenix OS to play PUBG Mobile but after the new update me and my teammates facing Hackers problem almost in every match.there are multiple squads of hacker in every lobby almost.I am playing PUBG from season 2.last season was the best season among them I faced only 1 match with hackers but this season is getting disgusted feels like we're back in the season 5-6.please Do something to remove the hackers from the game.I buy the royal pass in every season and play the game not for dying by an cheater... It hamper our gaming Experience very much.

Please Do something to remove the hackers Please

polar marshBOT Jun 11, 2020, 10:25 PM

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@polar blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

honest jewel Jun 11, 2020, 10:37 PM

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I need help , pls pls pls helpme

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Any admin or mod

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Pls

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My Facebook is hacked I want to connect unlink it to my account , I have everything , every small detail you ask

safe egret Jun 11, 2020, 11:18 PM

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@polar marsh i have mistakenly clicked on age restriction feautured and its now turned to NO button and i cannot play plz help me pkz

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I am facing this issue .My age is 20 years and i have mistankenly clicked on NO BUTTON plz fix this problem

📎 image0.png

storm flumeBOT Jun 11, 2020, 11:27 PM

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If you have encountered an issue with the account unlinking feature, @honest jewel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

honest jewel Jun 11, 2020, 11:27 PM

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My Facebook is hacked pls unlink it from my acc 510206412

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Pubg my issue is different

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Y pubg

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Is there is any mod to help

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Little human talk

storm flumeBOT Jun 11, 2020, 11:36 PM

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Please refer to subpoint 2.5 in #faq for further information, @honest jewel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

barren siren Jun 11, 2020, 11:37 PM

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Hi guys I need your help. I Tried to login my account on Pubg Mobile transfer me to new account plase help as soon as possible if you can

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yesterday I was on when I tried today transfer me to new account 😳🤕

elfin canopy Jun 11, 2020, 11:37 PM

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You may change it again after 30 days,@safe egret.

storm flumeBOT Jun 11, 2020, 11:38 PM

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You can now access #emulator-chat and #emulator-support, @mighty jetty. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

polar marshBOT Jun 11, 2020, 11:38 PM

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@dense turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

void coral Jun 11, 2020, 11:41 PM

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📎 Screenshot_20200612-022535_PUBG_MOBILE.jpg

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Please help recover my account. This person is now threatening me to close the account and I am sending customer service and there is no response please help me

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Helpppp

honest jewel Jun 11, 2020, 11:43 PM

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Even my account is hacked , the person used all my uc and now custom service said they will respond in 90 days

storm flumeBOT Jun 11, 2020, 11:43 PM

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Please do not use any other language aside from English in this channel, @wintry yarrow. Refer to #613267301243944960 for language channels.

wintry yarrow Jun 11, 2020, 11:43 PM

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اريد ابلاف

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اريد ابلاغ

storm flumeBOT Jun 11, 2020, 11:43 PM

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Please do not use any other language aside from English in this channel, @wintry yarrow. Refer to #613267301243944960 for language channels.

#

Please refer to subpoint 2.5 in #faq for further information, @void coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

elfin canopy Jun 11, 2020, 11:44 PM

#

Do you have access to your PUBGM account,@honest jewel?

honest jewel Jun 11, 2020, 11:44 PM

#

Yes

#

By Mt gmail

elfin canopy Jun 11, 2020, 11:45 PM

#

@barren siren are you using Android/iOS?

wintry yarrow Jun 11, 2020, 11:45 PM

#

شباب اريد ابلاغ

storm flumeBOT Jun 11, 2020, 11:45 PM

#

Please do not use any other language aside from English in this channel, @wintry yarrow. Refer to #613267301243944960 for language channels.

barren siren Jun 11, 2020, 11:45 PM

#

Ios

elfin canopy Jun 11, 2020, 11:45 PM

#

Refer to subpoint 2.5 of #faq, @honest jewel

honest jewel Jun 11, 2020, 11:45 PM

#

I did

elfin canopy Jun 11, 2020, 11:45 PM

#

How many login methods do you have,@barren siren?

honest jewel Jun 11, 2020, 11:45 PM

#

It say 90 days

barren siren Jun 11, 2020, 11:45 PM

#

Just one

elfin canopy Jun 11, 2020, 11:46 PM

#

upto 90 days,@honest jewel.

Unfortunately there is no other option.

barren siren Jun 11, 2020, 11:46 PM

#

I have just Twitter

night cloak Jun 11, 2020, 11:46 PM

#

Hi guys how can i report a website that sell cheat for pubg mobile?

barren siren Jun 11, 2020, 11:47 PM

#

Yesterday It was normal same other days

honest jewel Jun 11, 2020, 11:47 PM

#

Can u tell one thing I reported my Facebook , and it was Down for a while , I just want to know is that enough to unlink

storm flumeBOT Jun 11, 2020, 11:47 PM

#

If you have encountered an issue with the account unlinking feature, @honest jewel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

barren siren Jun 11, 2020, 11:47 PM

#

When I tried today transfer to new account

elfin canopy Jun 11, 2020, 11:47 PM

#

@barren siren Delete twitter app, go to twitter.com using Safari and log out from your account,@barren siren

barren siren Jun 11, 2020, 11:48 PM

#

Okay after that?

wintry yarrow Jun 11, 2020, 11:48 PM

#

📎 VideoCapture_-.jpg

night cloak Jun 11, 2020, 11:48 PM

#

Hi guys how can i report a website that sell cheat for pubg mobile?

wintry yarrow Jun 11, 2020, 11:48 PM

#

📎 VideoCapture_-.jpg

#

📎 VideoCapture_-.jpg

elfin canopy Jun 11, 2020, 11:49 PM

#

@honest jewel I don't know, try following the method in #faq 2.5 as well.

#

@night cloak website?

night cloak Jun 11, 2020, 11:49 PM

#

yes

#

yes @honest jewel

barren siren Jun 11, 2020, 11:49 PM

#

After I did all that?

#

What I do

wintry yarrow Jun 11, 2020, 11:50 PM

#

@polar marsh

elfin canopy Jun 11, 2020, 11:51 PM

#

No, @honest jewel! If you banned your account using illegal means, you will have to wait for the suspension period to be over to use that account again.

#

@barren siren try logging in to your PUBGM account again.

honest jewel Jun 11, 2020, 11:51 PM

#

Can I STOp its action for sometime

barren siren Jun 11, 2020, 11:51 PM

#

Okay I will try

#

Thanks

elfin canopy Jun 11, 2020, 11:53 PM

#

No,@honest jewel

#

What's the issue,@wintry yarrow?

honest jewel Jun 11, 2020, 11:54 PM

#

Waiting 90 days will worth it right ? I am phone mail , phone number , gmail connected to my pubg acc

analog horizon Jun 11, 2020, 11:54 PM

#

I want sever reports because I have one hacker reporting my father

elfin canopy Jun 11, 2020, 11:55 PM

#

We can only guide you to the process,@honest jewel, rest is upto customer service.

#

Huh,@analog horizon?

honest jewel Jun 11, 2020, 11:55 PM

#

OK bro thanks now I am feeling good

barren siren Jun 11, 2020, 11:55 PM

#

It's same 😔

#

Transfer me to new account

elfin canopy Jun 11, 2020, 11:56 PM

#

Are you sure you're using the same twitter,@barren siren?

wintry yarrow Jun 11, 2020, 11:56 PM

#

📎 VideoCapture_-.jpg

barren siren Jun 11, 2020, 11:56 PM

#

Yes

analog horizon Jun 11, 2020, 11:56 PM

#

‏This person is hacked
سهم〆
5367156055

📎 video0.mp4

storm flumeBOT Jun 11, 2020, 11:56 PM

#

Hello, @analog horizon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy Jun 11, 2020, 11:57 PM

#

You tried using Korean/Vietnamese version,@barren siren?

storm flumeBOT Jun 11, 2020, 11:57 PM

#

Hello, @wintry yarrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

safe egret Jun 11, 2020, 11:59 PM

#

My age is 18 plus but i have mistankenly clicked on that age restriction but and now it is turned to NO Button and i now want to fix it plz help @elfin canopy

📎 image0.png

elfin canopy Jun 12, 2020, 12:00 AM

#

You may change it again after 30 days,@safe egret :)

safe egret Jun 12, 2020, 12:01 AM

#

@elfin canopy any other method?

barren siren Jun 12, 2020, 12:01 AM

#

I used normal Verizon

elfin canopy Jun 12, 2020, 12:01 AM

#

Unfortunately there's no other method,@safe egret.

#

You're facing this issue since yesterday,@barren siren?

barren siren Jun 12, 2020, 12:02 AM

#

Yes

agile thorn Jun 12, 2020, 12:03 AM

#

Help pls I on my mic and my game sound gets lower
No one can fix this

elfin canopy Jun 12, 2020, 12:03 AM

#

Did you deleted your account,@barren siren?

safe egret Jun 12, 2020, 12:03 AM

#

One last question. Using a vpn while plying pubg is safe? @elfin canopy

barren siren Jun 12, 2020, 12:04 AM

#

No

elfin canopy Jun 12, 2020, 12:04 AM

#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service,@safe egret.

barren siren Jun 12, 2020, 12:05 AM

#

I saw my account at Twitter if says your login in pubg in frist oh 2019

wintry yarrow Jun 12, 2020, 12:05 AM

#

📎 VideoCapture_-.jpg

barren siren Jun 12, 2020, 12:05 AM

#

Of*

elfin canopy Jun 12, 2020, 12:06 AM

#

Please contact customer support either from the login screen or by email,@barren siren.
PUBGMOBILE_CS@tencentgames.com

#

Please state your issue,@wintry yarrow.

barren siren Jun 12, 2020, 12:07 AM

#

There is any way to contact them here?

elfin canopy Jun 12, 2020, 12:07 AM

#

No other way to contact customer service.

barren siren Jun 12, 2020, 12:08 AM

#

Okay thank

#

Do have ideas if thay can solve it

#

?

elfin canopy Jun 12, 2020, 12:08 AM

#

Yes, they'll help you with your issue.

barren siren Jun 12, 2020, 12:09 AM

#

Thanks 😘❤️

#

For your time

night cloak Jun 12, 2020, 12:10 AM

#

report hacker??

storm flumeBOT Jun 12, 2020, 12:10 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

pallid karma Jun 12, 2020, 12:10 AM

#

How to disable showing freind fc in game

#

They are coming to my list from no where i never added then every day 200

elfin canopy Jun 12, 2020, 12:14 AM

#

Your login method,@pallid karma?

lofty nebula Jun 12, 2020, 12:15 AM

#

How is the price of Andy character

agile thorn Jun 12, 2020, 12:15 AM

#

can someone answer my question?

elfin canopy Jun 12, 2020, 12:15 AM

#

No information regarding this yet,@lofty nebula.

#

What is it,@agile thorn?

lofty nebula Jun 12, 2020, 12:16 AM

#

But can you think it's 1200 uc or character voucher

agile thorn Jun 12, 2020, 12:16 AM

#

@elfin canopy when I on my mic my game sound get very Low

edgy copper Jun 12, 2020, 12:17 AM

#

Hi I need help

elfin canopy Jun 12, 2020, 12:17 AM

#

@lofty nebula No ideas about it :-/

#

@agile thorn try repairing your game :)

polar marshBOT Jun 12, 2020, 12:17 AM

#

@edgy copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile thorn Jun 12, 2020, 12:17 AM

#

@elfin canopy rock told me to do that and I did, it doesn’t work

elfin canopy Jun 12, 2020, 12:18 AM

#

You filled out the form,@agile thorn?

#

Your mic sound is at maximum in audio settings?

agile thorn Jun 12, 2020, 12:18 AM

#

@elfin canopy yes

#

I have been facing this issue for 4days

elfin canopy Jun 12, 2020, 12:19 AM

#

Kindly wait for an update, hopefully it'll be addressed soon.

#

Meanwhile, you may try reinstalling the app again

agile thorn Jun 12, 2020, 12:19 AM

#

I tried reinstalling too doesn’t work

elfin canopy Jun 12, 2020, 12:20 AM

#

Kindly wait for an update, hopefully it'll be addressed soon.

agile thorn Jun 12, 2020, 12:20 AM

#

ok

polar marshBOT Jun 12, 2020, 12:22 AM

#

@hallow raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@echo sable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lime sonnet Jun 12, 2020, 12:29 AM

#

Öncelikle İyi Günler Dilerim ,
2020.06.10 Tarihinde Oyun Oynadığım Esnada Ne Olduğunu Anlamadığım Bir Sebepten Dolayı Veri Dolaşımı , Bağlantı Koptu Uyarısı İle Karşı Karşıya Kaldım , Önce Lobiye Daha Sonra Hesaba Giriş Kısmına Attı Oyun , Giris Yapmak İçin Facebook'a Bastığım Sırada 10 Yıl Süreyle Engellendiğimi Öğrendim , Ve Şaşkınlık İçerisinde Kaldım , 2. Sezondan Bu Yana Hiçbir Şekilde Hesabımda Hile / Hack , 3.Parti Uygulama /Yazılım Yüklemedim , Kullanmadım Yaklasık 2 Yıl Gibi Bir Süredir Oynuyor ve Emek Harcıyordum Hesabıma Üzüntü İçerisindeyim Bu Durumdan Dolayı , En Kısa Sürede Hesabımın Detaylı İncelenip Herhangi Bir Kural İhlali Yapmadığımın Farkına Varılmasını Ve Hesabımın Engelinin Kaldırılmasını Arz Ederim ...

Bilgilerim ;
ID: 5146941453
Nick: 『MR』BUGRAツ

#

Help Me I From Turkey

polar marshBOT Jun 12, 2020, 12:30 AM

#

@lime sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pure cosmos Jun 12, 2020, 12:36 AM

#

how to fix this?

📎 video0.mov

night cloak Jun 12, 2020, 12:40 AM

#

Help

📎 Screenshot_20200609-183150.png

#

@pure cosmos you can't change your location if you don't live there

elfin canopy Jun 12, 2020, 12:46 AM

#

@pure cosmos looks like you are using VPN, which is totally not recommended.

#

@night cloak you may use this link to purchase UC.
https://www.pubgmobile.com/pay/

pure cosmos Jun 12, 2020, 12:47 AM

#

no when i was in idnia i changed the country and my country is georgia and cant change that

elfin canopy Jun 12, 2020, 12:49 AM

#

Are you in India rn,@pure cosmos?

barren siren Jun 12, 2020, 12:49 AM

#

I can't speak with account service inside pubg

pure cosmos Jun 12, 2020, 12:50 AM

#

no rn I am in georgia

elfin canopy Jun 12, 2020, 12:50 AM

#

Try repairing the app,@pure cosmos.

pure cosmos Jun 12, 2020, 12:51 AM

#

Thanks I will try

barren siren Jun 12, 2020, 12:51 AM

#

I tried a lot to write my issue but the said tried new chat😑😭

#

when I click other issues the chat done😔

elfin canopy Jun 12, 2020, 12:52 AM

#

Write them an email

barren siren Jun 12, 2020, 12:53 AM

#

If I write an email they will said contact us on pubg?

#

May you send me the email again

analog horizon Jun 12, 2020, 12:55 AM

#

This is my account classified without any reason how many days ago and I hope to open it I did not violate the laws

📎 image0.png

#

5571739883

elfin canopy Jun 12, 2020, 12:58 AM

#

@analog horizon 7 days?

storm flumeBOT Jun 12, 2020, 12:59 AM

#

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

elfin canopy Jun 12, 2020, 12:59 AM

#

@barren siren

PUBGMOBILE_CS@tencentgames.com

barren siren Jun 12, 2020, 12:59 AM

#

Thanks

pure cosmos Jun 12, 2020, 12:59 AM

#

@elfin canopy it didn’t work 😦

elfin canopy Jun 12, 2020, 1:00 AM

#

Android, right?@pure cosmos

pure cosmos Jun 12, 2020, 1:00 AM

#

@elfin canopy no iphone

night cloak Jun 12, 2020, 1:00 AM

#

Real pubg m support please write me dm

#

I need HELP

storm flumeBOT Jun 12, 2020, 1:00 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

elfin canopy Jun 12, 2020, 1:01 AM

#

@pure cosmos Reinstall the app again.

analog horizon Jun 12, 2020, 1:01 AM

#

Please open my account for three days, I fell ill because I wanted to play

elfin canopy Jun 12, 2020, 1:02 AM

#

What is it,@analog horizon?

#

Is it banned for 7 days,@analog horizon?

pure cosmos Jun 12, 2020, 1:02 AM

#

@elfin canopy you mean do repair 1 more time?

elfin canopy Jun 12, 2020, 1:03 AM

#

No, reinstall (like delete and install again from app store),@pure cosmos

pure cosmos Jun 12, 2020, 1:03 AM

#

@elfin canopy ok i will try

analog horizon Jun 12, 2020, 1:04 AM

#

Okay Okay

night cloak Jun 12, 2020, 1:04 AM

#

How to unlink facebook? (I lost facebook account)

storm flumeBOT Jun 12, 2020, 1:04 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

If you have encountered an issue with the account unlinking feature, @peak fox, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT Jun 12, 2020, 1:09 AM

#

@peak fox:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jun 12, 2020, 1:12 AM

#

Bruh sounds is a big prob in game

sharp onyx Jun 12, 2020, 1:15 AM

#

@night cloak please feel to report it in #old

mint rivet Jun 12, 2020, 1:28 AM

#

How to post in the report section

#

📎 Screenshot_20200612-031220_PUBG_MOBILE.jpg

#

This is a hacker

#

Like lots of hackers in pupg

#

3 in a row

#

And absolutely nothing happened to them

storm flumeBOT Jun 12, 2020, 1:30 AM

#

Hello, @mint rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

mint rivet Jun 12, 2020, 1:36 AM

#

But I couldn't get his I'd because it was the end of the game

#

Id

#

Soooo

peak viper Jun 12, 2020, 1:40 AM

#

6573147959

my account has been closed please help for return my account

crisp garden Jun 12, 2020, 1:41 AM

#

How long

peak viper Jun 12, 2020, 1:41 AM

#

4 days

crisp garden Jun 12, 2020, 1:41 AM

#

Just wait for it

peak viper Jun 12, 2020, 1:41 AM

#

Ok

#

How long i wait for it

#

?

#

Hello

#

Hello

vivid merlin Jun 12, 2020, 1:53 AM

#

@peak viper what's wrong with the account?

peak viper Jun 12, 2020, 1:53 AM

#

I dont know

vivid merlin Jun 12, 2020, 1:53 AM

#

was it banned or just unlinked and hasnt returned?

peak viper Jun 12, 2020, 1:54 AM

#

Just unlinked

storm flumeBOT Jun 12, 2020, 1:54 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin Jun 12, 2020, 1:54 AM

#

did you follow the instructions to recover it?

peak viper Jun 12, 2020, 1:54 AM

#

Not yet

#

Now i am gonna to follow the steps

#

My account was linked with Game Center on iPhone

#

And now i try to linked my on Game Center he give new account

#

I guess my account unlinked with Game Center on iphone help meee

storm flumeBOT Jun 12, 2020, 1:58 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin Jun 12, 2020, 1:59 AM

#

@peak viper was the game center unIinked through the game?

peak viper Jun 12, 2020, 1:59 AM

#

Yes

vivid merlin Jun 12, 2020, 2:00 AM

#

to get the account back follow the instructions and then wait for a response

#

you shouldnt share such sensitive information such as your email @peak viper

#

please do contact customer service to gain the unIinked account back.

peak viper Jun 12, 2020, 2:01 AM

#

Ok i am sorry but i don’t know about rules

abstract escarp Jun 12, 2020, 2:06 AM

#

i have strange problem in my account , my account from season 4
all opened creates silver !! all mean all
but any new account take everything !

sharp onyx Jun 12, 2020, 2:10 AM

#

@abstract escarp The crate odds are random and have nothing to do with the account's age.
I am sorry you have been unfortunate in crate opening

abstract escarp Jun 12, 2020, 2:12 AM

#

@sharp onyx
This is a real problem. You may not believe me, but this is the truth
Tens of boxes have opened
But if I open a box in a new account, I may get m4 ice easily

#

allll opened creates silver

peak viper Jun 12, 2020, 2:13 AM

#

There is no option for Game Center

vital widget Jun 12, 2020, 2:13 AM

#

I know today GUNCRAFT OPTION officially release but exact time 😞⌚??

#

Can you tell me when will Gun Craft release today??

peak viper Jun 12, 2020, 2:16 AM

#

My account unlinked by Game Center and i try to report about my account problems but there’s no option for Game Center and my account was linked with Game Center and now i lost my account and unlinked issues

storm flumeBOT Jun 12, 2020, 2:16 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

sharp onyx Jun 12, 2020, 2:17 AM

#

@vital widget We do not have any ETA regarding Guncraft. Please be patient

peak viper Jun 12, 2020, 2:18 AM

#

Help for recover my account

#

Hello

upbeat forge Jun 12, 2020, 2:22 AM

#

I wanted to ask if the Jungle Adventure Mode went or still there in Sanhok?

vital widget Jun 12, 2020, 2:23 AM

#

@sharp onyx Bro Tomorrow I got news that today Gun craft will release officially

Sorry but it was pubg official news That's why I am asking.

If you don't wanna reveal it s ohk😄😄😊😊.....

upbeat forge Jun 12, 2020, 2:23 AM

#

@sharp onyx pls reply me

sharp onyx Jun 12, 2020, 2:23 AM

#

@vital widget we actually dont know the exact timings

vital widget Jun 12, 2020, 2:24 AM

#

Ohk not a big deal👍👍

night cloak Jun 12, 2020, 2:24 AM

#

@sharp onyx It is there

vital widget Jun 12, 2020, 2:25 AM

#

Jungle adventure mode been also come with 1.2 mb update soon

#

Can anyone give me compressed File of pubg beta 0.19

night cloak Jun 12, 2020, 2:28 AM

#

There's no compressed file for that @vital widget . You're risking your own safety while downloading from third party websites

sharp onyx Jun 12, 2020, 2:29 AM

#

You can download the apk file from the pinned message in #news and compress it yourself. A lot safer method

peak viper Jun 12, 2020, 2:29 AM

#

My account unlinked with Game Center i dont know why but when i try to link my account with Game Center they show me new account

📎 video0.mp4

storm flumeBOT Jun 12, 2020, 2:29 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

peak viper Jun 12, 2020, 2:30 AM

#

@storm flume I dont need that i try to follow this steps but there’s no option for Game Center only Facebook Twitter and wechat

#

And my account unlinked from Game Center not from fb and Twitter or wechat and at all no one help me

storm flumeBOT Jun 12, 2020, 2:31 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vital widget Jun 12, 2020, 2:33 AM

#

O waste my hole data tomorrow and it filled my almost 10 gb space

After three useless try to install it 😭😭

And when it going to install it shows space not left

That's why I am asking for compress file so I can extract it directly and install it 🥰😭🥳🥳

sharp onyx Jun 12, 2020, 2:35 AM

#

@vital widget try changing your browser. And try to not interrupt or change your internet while its downloading. If it is inevitable, use browser such as UC browser

peak viper Jun 12, 2020, 2:35 AM

#

@vital widget me too i waste my time asking for help and no one help me

sharp onyx Jun 12, 2020, 2:35 AM

#

@peak viper you have already been replied to. Please read the response message

peak viper Jun 12, 2020, 2:36 AM

#

@sharp onyx that was useless

#

I lost my account and unlinked from Game Center

storm flumeBOT Jun 12, 2020, 2:37 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

peak viper Jun 12, 2020, 2:38 AM

#

@storm flume useless I don’t need this video because there no option for Game Center

#

Reply on this you @sharp onyx

#

Why you ignore my msg

#

And i sent you video i think you don’t watch the video i sent you

sharp onyx Jun 12, 2020, 2:41 AM

#

@peak viper I will let a staff member handle your issue

peak viper Jun 12, 2020, 2:41 AM

#

You see the video i sent

#

@sharp onyx when

tranquil viper Jun 12, 2020, 2:43 AM

#

@peak viper it would be wiser to wait for an actual staff member to respond.

peak viper Jun 12, 2020, 2:43 AM

#

ok i need help

#

I give my id game and id name what you want but please help me for recover my account

polar marshBOT Jun 12, 2020, 2:46 AM

#

@tranquil viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

peak viper Jun 12, 2020, 2:46 AM

#

I lost my account unlinked from Game Center 😡😡

storm flumeBOT Jun 12, 2020, 2:46 AM

#

If you have encountered an issue with the account unlinking feature, @peak viper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

peak viper Jun 12, 2020, 2:47 AM

#

Hi is my time for this week I can

brittle flame Jun 12, 2020, 2:47 AM

#

Whats new game Managment System Why it forces to close game any info. thx

craggy blade Jun 12, 2020, 2:48 AM

#

@brittle flame You mean age restriction reminder?

peak viper Jun 12, 2020, 2:48 AM

#

Who are you

brittle flame Jun 12, 2020, 2:48 AM

#

I dont know But message says game management system

peak viper Jun 12, 2020, 2:48 AM

#

First you have to reply on my message

sharp onyx Jun 12, 2020, 2:50 AM

#

@brittle flame Game management system is a regional setting where people under 18 years of age can only play the game for a limited time in one go.

brittle flame Jun 12, 2020, 2:52 AM

#

but there is a way to change age because i answered wrong age because i thought it would give me nsfw Content And can u give what age is allowed to play in h below 18 and above 18

sharp onyx Jun 12, 2020, 2:53 AM

#

@brittle flame you can change it again after 30 days. Till then you have to play like this. If you really want to play more, you can do your daily missions during this limited time, and use an alt to pkay extra

brittle flame Jun 12, 2020, 2:54 AM

#

where can i see how much days i have left untill i can change it

craggy blade Jun 12, 2020, 2:54 AM

#

settings > others @brittle flame

brittle flame Jun 12, 2020, 2:55 AM

#

thx and how much time is allowed to play age wise

craggy blade Jun 12, 2020, 2:57 AM

#

@brittle flame If you play for 3 hours then you have to play after 2 hours.

brittle flame Jun 12, 2020, 2:58 AM

#

ok i get it now time resets after a break thats great

midnight saddle Jun 12, 2020, 3:03 AM

#

@lime juniper why there is no instant merit loss system when we get killed by the teammates in modes other than classic? It is so annoying that people just ruin our play in payload like modes and we can't even punish them..all we do is just quit the match and start another and they will kill another teammate in another game!

wide wharf Jun 12, 2020, 3:03 AM

#

Is the server down?
Cant login and my friend have this ping on him

📎 IMG-20200612-WA0003.jpg

storm flumeBOT Jun 12, 2020, 3:04 AM

#

Please refer to subpoint #4.5 in #faq for further information, @wide wharf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Jun 12, 2020, 3:06 AM

#

@midnight saddle you'll get a confirmation when one of your teammate had killed you and if you press ok their merit will decreases, Refer #faq 3.7 for more information.

trail niche Jun 12, 2020, 3:09 AM

#

@night cloak andy release date

night cloak Jun 12, 2020, 3:10 AM

#

@trail niche It is coming on 13th June.

trail niche Jun 12, 2020, 3:11 AM

#

@night cloak 😍

night cloak Jun 12, 2020, 3:21 AM

#

I got gun craft feature today

molten pasture Jun 12, 2020, 3:25 AM

#

Hello everyone i need help

storm flumeBOT Jun 12, 2020, 3:25 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @molten pasture. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Jun 12, 2020, 3:27 AM

#

@molten pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden Jun 12, 2020, 3:37 AM

#

Don't tag community team facepalm

night cloak Jun 12, 2020, 3:46 AM

#

what does it mean by Andy's revenge on the new andy event?

storm flumeBOT Jun 12, 2020, 3:46 AM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @amber cedar:

:white_small_square: http://bit.ly/37Lgfbm

amber cedar Jun 12, 2020, 3:47 AM

#

Sorry i dont want to ..🇳 🇴

night cloak Jun 12, 2020, 3:50 AM

#

@night cloak you can see it in the block list

#

@night cloak thats just a story

zealous cobalt Jun 12, 2020, 3:57 AM

#

Necesito ayuda sobre mi cuenta y no me dan respuesta

pallid karma Jun 12, 2020, 3:58 AM

#

@elfin canopy my login method twitter

night cloak Jun 12, 2020, 3:58 AM

#

@zealous cobalt English

pallid karma Jun 12, 2020, 3:59 AM

#

@night cloak how to disable showing freinds from face book to my account my login methof twitter

#

Like i didint even added then and still they showing every day

pure cosmos Jun 12, 2020, 4:00 AM

#

@elfin canopy still doesn’t work :((

zealous cobalt Jun 12, 2020, 4:00 AM

#

@night cloak

They do not give me an answer and I have 36 days without my account since I unlinked it from Facebook since I started the update

storm flumeBOT Jun 12, 2020, 4:00 AM

#

If you have encountered an issue with the account unlinking feature, @zealous cobalt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

zealous cobalt Jun 12, 2020, 4:04 AM

#

I have already done all the steps that go out there when I unlink my account and I am supposed to contact customer service but they do not give me an answer

storm flumeBOT Jun 12, 2020, 4:04 AM

#

If you have encountered an issue with the account unlinking feature, @zealous cobalt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

upbeat forge Jun 12, 2020, 4:06 AM

#

i am not getting The Jungle Mode is it removed?

storm willow Jun 12, 2020, 4:10 AM

#

@upbeat forge no it’s available ingame

untold saddle Jun 12, 2020, 4:15 AM

#

رمز التاكيد لا يصلني على الايميل

upbeat forge Jun 12, 2020, 4:16 AM

#

i had to exit so many times today but still i didn't get that jungle mode

alpine yarrow Jun 12, 2020, 4:17 AM

#

السلام عليكم لدي مشكلة قائمه عن الشعبيه

storm flumeBOT Jun 12, 2020, 4:17 AM

#

Please do not use any other language aside from English in this channel, @alpine yarrow. Refer to #613267301243944960 for language channels.

young shore Jun 12, 2020, 4:18 AM

#

@upbeat forge they removed it due to offense it caused to some religions

#

The whole worshipping idols/totem poles thing

alpine yarrow Jun 12, 2020, 4:20 AM

#

Hello , I have an issue with the popularity as I’m not receiving any for three past couple of days, therefore my friends are sending me daily . My ID no. 5364475598

timber dust Jun 12, 2020, 4:22 AM

#

Why there is no premium crate ?

night cloak Jun 12, 2020, 4:23 AM

#

@timber dust the Premium Crates will be available again starting June 21.

#

@alpine yarrow check if he had blocked you in game

polar marshBOT Jun 12, 2020, 4:23 AM

#

@tame osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jun 12, 2020, 4:23 AM

#

@zealous cobalt all you can do is to contact the in game CS.

#

make sure you do have given the right information

alpine yarrow Jun 12, 2020, 4:24 AM

#

No block at all

night cloak Jun 12, 2020, 4:24 AM

#

did he previously blocked you

alpine yarrow Jun 12, 2020, 4:24 AM

#

No

hushed hound Jun 12, 2020, 4:25 AM

#

@night cloak I didnt got new guncraf feature

night cloak Jun 12, 2020, 4:25 AM

#

it will be available for you soon @hushed hound

hushed hound Jun 12, 2020, 4:25 AM

#

Date@night cloak

balmy jackal Jun 12, 2020, 4:25 AM

#

Please help me guys.🙏

zealous cobalt Jun 12, 2020, 4:26 AM

#

@night cloak

how do I count CS from the game

night cloak Jun 12, 2020, 4:26 AM

#

dont have that information @hushed hound

storm flumeBOT Jun 12, 2020, 4:26 AM

#

You can contact the customer service via the game settings, @zealous cobalt. Refer to subpoint 5.3 in #faq for further instructions.

#

We are unable to provide assistance if you do not ask a question or state a problem, @balmy jackal. Remember to read through #faq before asking questions in the support channels.

hushed hound Jun 12, 2020, 4:26 AM

#

K

balmy jackal Jun 12, 2020, 4:26 AM

#

Bro i sometimes enter but most of the time not enter in match this problem come only if i use wifi but my wifi is working properly @night cloak

hushed hound Jun 12, 2020, 4:26 AM

#

Thx for hlp@night cloak

alpine yarrow Jun 12, 2020, 4:27 AM

#

He’s receiving popularity daily from everyone around us , but in he’s recent interactions it’s shows from 7 days I guess.

balmy jackal Jun 12, 2020, 4:27 AM

#

Any one can help me

storm flumeBOT Jun 12, 2020, 4:27 AM

#

Please refer to subpoint #4.5 in #faq for further information, @balmy jackal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Jun 12, 2020, 4:28 AM

#

@alpine yarrow try doing a routine repair

zealous cobalt Jun 12, 2020, 4:28 AM

#

I have already communicated by email and only the same thing they know how to say I need an answer for many days and nothing I need a solution I already have more than a month and nothing I never thought it would cost so much that and this happened to many people

night cloak Jun 12, 2020, 4:28 AM

#

Can anyone help me my Facebook id was hacked and disabled my pubg id is now stucked

alpine yarrow Jun 12, 2020, 4:28 AM

#

What do you mean by routine repair ?

storm flumeBOT Jun 12, 2020, 4:28 AM

#

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

balmy jackal Jun 12, 2020, 4:29 AM

#

@night cloak check my message 🙏

night cloak Jun 12, 2020, 4:29 AM

#

@zealous cobalt you need to start a new conversation with them

floral moon Jun 12, 2020, 4:29 AM

#

16Days Completed But still No Any Update.... Wow😭😭

📎 Screenshot_2020-06-12-09-58-32-510_com.tencent.ig.jpg

night cloak Jun 12, 2020, 4:29 AM

#

@balmy jackal read the bot message.

#

in game settings > logout > repair > Routine Repair
@alpine yarrow

alpine yarrow Jun 12, 2020, 4:32 AM

#

What’s the next option If I try and it’s still not working ?

floral moon Jun 12, 2020, 4:32 AM

#

@everyone I lost my 1040RP point because of PUBG MOBILE issue😭😭😭😭

polar marshBOT Jun 12, 2020, 4:32 AM

#

@rich glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zealous cobalt Jun 12, 2020, 4:33 AM

#

because of that Discord download to be able to communicate with them
I would like to speak to the Administrators here to help me because I have a lot of money invested in my account so that it can be in the air.

alpine yarrow Jun 12, 2020, 4:35 AM

#

@night cloak . Whats the next option If I try and it’s still not working ?

night cloak Jun 12, 2020, 4:36 AM

#

@zealous cobalt Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

#

@alpine yarrow unfriend and add him again

vagrant onyx Jun 12, 2020, 4:37 AM

#

@alpine yarrow if you have Syngery ( dont unfriend you will rest to 0 )

#

When you add him again

#

Its might be visual bug
Might he fixed later on

#

👍🏼

untold saddle Jun 12, 2020, 4:38 AM

#

رمز التحقق لا يصل على الايميل

storm flumeBOT Jun 12, 2020, 4:39 AM

#

Please do not use any other language aside from English in this channel, @untold saddle. Refer to #613267301243944960 for language channels.

untold saddle Jun 12, 2020, 4:39 AM

#

The verification code does not reach the email

vagrant onyx Jun 12, 2020, 4:39 AM

#

@untold saddle say english no understand

zealous cobalt Jun 12, 2020, 4:39 AM

#

@night cloak

I communicated from the beginning and I have told them the problem that I have more than once but they have not helped me at all and sincerely I am already desperate and if I would like to be given a solution I have written them by mail and even that they do not respond to me then client that in this case is me they do not give me an answer because the normal thing I despair for everything that I have spent

alpine yarrow Jun 12, 2020, 4:41 AM

#

This issue was going for the past couple of days and I don’t think so it’s will be resolved by deleting and adding him again ? Also what about all the popularity he missed with this going issue ?

floral moon Jun 12, 2020, 4:41 AM

#

Any one have answer about this???

📎 Screenshot_2020-06-12-09-58-32-510_com.tencent.ig.jpg

untold saddle Jun 12, 2020, 4:42 AM

#

@vagrant onyx I need a confirmation code to log in to the game my email : n22if3055@gmail.com

viral drum Jun 12, 2020, 4:42 AM

#

hi . pls help don't say we cant do anything

vagrant onyx Jun 12, 2020, 4:43 AM

#

@viral drum about what ?

#

@untold saddle wait
maybe try again later

#

@floral moon dm me

floral moon Jun 12, 2020, 4:44 AM

#

@vagrant onyx okkk

viral drum Jun 12, 2020, 4:44 AM

#

I entered the Vietnamese version of the mistake and want to return to the global version

zealous cobalt Jun 12, 2020, 4:44 AM

#

Only this can I know the customer service

📎 image0.png

alpine yarrow Jun 12, 2020, 4:44 AM

#

@vagrant onyx This issue was going for the past couple of days and I don’t think so it’s will be resolved by deleting and adding him again ? Also what about all the popularity he missed with this going issue ?

storm flumeBOT Jun 12, 2020, 4:45 AM

#

Please refer to subpoint #2.9 in #faq for further information, @viral drum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

viral drum Jun 12, 2020, 4:46 AM

#

ok thanks .. i will see

alpine yarrow Jun 12, 2020, 4:48 AM

#

I need answers with help pls .

viral drum Jun 12, 2020, 4:49 AM

#

Does that mean I can't go back to the global version? ^^

untold saddle Jun 12, 2020, 4:49 AM

#

@vagrant onyx I now have 3 hours and the same problem is what to do?

vagrant onyx Jun 12, 2020, 4:51 AM

#

@vagrant onyx This issue was going for the past couple of days and I don’t think so it’s will be resolved by deleting and adding him again ? Also what about all the popularity he missed with this going issue ?
@alpine yarrow

I do not understand the last part you said !!

#

@untold saddle could be visual bug

#

@viral drum for more info contact vn support in game
Till them that you enter vn version mistake
ask them if they can transfer the data from vn to global version

alpine yarrow Jun 12, 2020, 4:54 AM

#

@vagrant onyx He was receiving daily popularity while gaming or from friends which was not registered in recent interactions .

#

I’m asking what’s happening to the them ? Refunded back

viral drum Jun 12, 2020, 4:56 AM

#

ok thx

vagrant onyx Jun 12, 2020, 4:56 AM

#

@alpine yarrow could be
not sure about what happen with you

narrow shoal Jun 12, 2020, 4:56 AM

#

@storm flume

📎 Screenshot_20200611_210543.jpg

vagrant onyx Jun 12, 2020, 4:56 AM

#

What the issue @narrow shoal

#

??

alpine yarrow Jun 12, 2020, 4:56 AM

#

@vagrant onyx I didn’t get you

narrow shoal Jun 12, 2020, 4:56 AM

#

@vagrant onyx my account has lost

vagrant onyx Jun 12, 2020, 4:57 AM

#

@narrow shoal lost cause of unlink ?

narrow shoal Jun 12, 2020, 4:58 AM

#

@vagrant onyx yes and how to recover account

vagrant onyx Jun 12, 2020, 4:58 AM

#

@narrow shoal type unlink

narrow shoal Jun 12, 2020, 4:59 AM

#

@vagrant onyx unlink

storm flumeBOT Jun 12, 2020, 4:59 AM

#

If you have encountered an issue with the account unlinking feature, @narrow shoal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

narrow shoal Jun 12, 2020, 4:59 AM

#

@storm flume But 1week customers care has not reply

#

@storm flume let me

alpine yarrow Jun 12, 2020, 5:01 AM

#

@vagrant onyx can you explain your sentence pls

vagrant onyx Jun 12, 2020, 5:01 AM

#

@alpine yarrow i do not know what happen with you
so i cant till you

narrow shoal Jun 12, 2020, 5:02 AM

#

@vagrant onyx Customer care has not reply me

alpine yarrow Jun 12, 2020, 5:02 AM

#

@vagrant onyx who can tell me then ? I’m not receiving any kind of help at all

#

In future I should not report any issue ? Right

narrow shoal Jun 12, 2020, 5:04 AM

#

@night cloak can you help me

vagrant onyx Jun 12, 2020, 5:04 AM

#

@alpine yarrow #old

alpine yarrow Jun 12, 2020, 5:05 AM

#

@vagrant onyx will they resolved my issue?

narrow shoal Jun 12, 2020, 5:05 AM

#

@vagrant onyx can you help me why are you not reply me answers

vagrant onyx Jun 12, 2020, 5:06 AM

#

@narrow shoal read the bot message

#

Also

storm flumeBOT Jun 12, 2020, 5:07 AM

#

Please refer to subpoint #2.8 in #faq for further information, @narrow shoal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

narrow shoal Jun 12, 2020, 5:08 AM

#

i reply this message But customers service is reply @storm flume

#

@vagrant onyx I reply message

crisp garden Jun 12, 2020, 5:08 AM

#

Wait for their reply

narrow shoal Jun 12, 2020, 5:11 AM

#

@crisp garden what wait 1week the customer service reply we are glad we are glad we are glad what the is your customer service

#

@crisp garden i warn you and next time i complain you

crisp garden Jun 12, 2020, 5:13 AM

#

You know there's pandemic so there will be delay

narrow shoal Jun 12, 2020, 5:14 AM

#

@crisp garden why are you not giving me previous I'd @crisp garden

lunar compass Jun 12, 2020, 5:15 AM

#

When will the updated pmis result will be out

floral moon Jun 12, 2020, 5:16 AM

#

@vagrant onyx i cant dm

vagrant onyx Jun 12, 2020, 5:17 AM

#

@floral moon send me friend request

floral moon Jun 12, 2020, 5:17 AM

#

Ok

flat flicker Jun 12, 2020, 5:17 AM

#

No response

narrow shoal Jun 12, 2020, 5:17 AM

#

@crisp garden

📎 Screenshot_20200611_210543.jpg

elfin canopy Jun 12, 2020, 5:17 AM

#

What's the issue,@narrow shoal and @flat flicker?

lunar compass Jun 12, 2020, 5:18 AM

#

When will the updated pmis result will be out

narrow shoal Jun 12, 2020, 5:18 AM

#

@elfin canopy this is my previous account and he is lost perhaps this account is unlink

storm flumeBOT Jun 12, 2020, 5:18 AM

#

If you have encountered an issue with the account unlinking feature, @narrow shoal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

elfin canopy Jun 12, 2020, 5:19 AM

#

@empty forge only this game booster is allowed

📎 Screenshot_20200612-1048492.png

night cloak Jun 12, 2020, 5:19 AM

#

Bruh

elfin canopy Jun 12, 2020, 5:19 AM

#

@narrow shoal Contact customer support and provide them correct required details.

narrow shoal Jun 12, 2020, 5:20 AM

#

@elfin canopy OK mam this customer care is truth

storm flumeBOT Jun 12, 2020, 5:20 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @empty forge.

elfin canopy Jun 12, 2020, 5:20 AM

#

@lunar compass updated PMIS results?

polar marshBOT Jun 12, 2020, 5:21 AM

#

@twin shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy Jun 12, 2020, 5:22 AM

#

#questions message

Yes, gfx tool Leads to suspension,@empty forge

lunar compass Jun 12, 2020, 5:22 AM

#

@elfin canopy pmis updated result

elfin canopy Jun 12, 2020, 5:23 AM

#

You mean the 992 slots,@lunar compass?

#

Yes, results of all the 992 slots are released.

lunar compass Jun 12, 2020, 5:24 AM

#

No emails been sent to me@elfin canopy

elfin canopy Jun 12, 2020, 5:24 AM

#

You checked the link,@empty forge? 👀

#

@lunar compass Maybe you weren't selected, try again next year.

#

No, 10 year suspension,@empty forge. You may use the account after 10 years.

And yes, you can make a new account :)

#

Yes, 10 years.

final comet Jun 12, 2020, 5:27 AM

#

Hi 👋

elfin canopy Jun 12, 2020, 5:27 AM

#

No, you won't,@empty forge.

storm flumeBOT Jun 12, 2020, 5:27 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @final comet. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Jun 12, 2020, 5:28 AM

#

@final comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

indigo storm Jun 12, 2020, 5:33 AM

#

When will outfit crates available in pubg mobile lite

floral moon Jun 12, 2020, 5:40 AM

#

16 Days Completed but still my sissue is not solved..I lost ma 16 RP DAIL MISSONS and 2 Weekly 200RP point Crate.. Total lost my 1040 RP points😡😡😡😡

📎 Screenshot_2020-06-12-09-58-32-510_com.tencent.ig.jpg

mighty zinc Jun 12, 2020, 5:45 AM

#

@sand path 35 days man, still haven't got my account back... What am I supposed to do

storm flumeBOT Jun 12, 2020, 5:45 AM

#

If you have encountered an issue with the account unlinking feature, @mighty zinc, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

patent anchor Jun 12, 2020, 5:55 AM

#

When will this event open ? How to use lost trunk crate ??

📎 Screenshot_2020-06-12-11-22-14-26.jpg

#

#questions please answer

night cloak Jun 12, 2020, 6:02 AM

#

they will say '' wait for next update"

patent anchor Jun 12, 2020, 6:03 AM

#

??

📎 Screenshot_2020-06-12-11-22-14-26.jpg

#

Anyone help ??

#

Is this your customer care service ?

woven atlas Jun 12, 2020, 6:07 AM

#

@patent anchor event opens on 13th thats tommorow

patent anchor Jun 12, 2020, 6:08 AM

#

@woven atlas but its opened. For all my friends its closed only for me

#

@woven atlas reply me ??

#

I have lost trunks and they will expire in 2 days how can i use them ???

#

??

#

When its turn for money and money u reply instantly but now if a customer faces prob u dont reply

woven atlas Jun 12, 2020, 6:14 AM

#

@patent anchor try to access event from main menu

📎 Screenshot_2020_0612_114031.png

patent anchor Jun 12, 2020, 6:15 AM

#

@woven atlas no event is avaliable there from last 4 months

#

📎 IMG_20200611_101447.jpg 📎 Screenshot_2020-06-10-21-02-44-78_dac7cc7571c39b392df64923967cf7da.jpg

#

📎 Screenshot_2020-06-12-11-47-19-66.jpg

storm willow Jun 12, 2020, 6:18 AM

#

@patent anchor what’s your ingame region?

patent anchor Jun 12, 2020, 6:18 AM

#

@woven atlas ??

#

@storm willow how many times i have to tell its HONG KONG SAR

#

My friends have same region

storm willow Jun 12, 2020, 6:26 AM

#

@patent anchor did you try repair/ reinstall the app?

#

Send me your Char ID, region and device information.

vagrant onyx Jun 12, 2020, 6:27 AM

#

When will this event open ? How to use lost trunk crate ??
@patent anchor

tomorrow

random burrow Jun 12, 2020, 6:28 AM

#

@storm willow

SATAN父RHYTHM
5503660522

Region - HONG KONG SAR
device - Real me 3 pro

#

@vagrant onyx then how its opened for all my friends today ??

#

@vagrant onyx it was opened for all my friends since 6/1

#

@storm willow please help me

vagrant onyx Jun 12, 2020, 6:29 AM

#

@patent anchor @random burrow road Trip event open tomorrow

random burrow Jun 12, 2020, 6:29 AM

#

@vagrant onyx not road trip m asking for lost trunk

#

I have 3 lost trunks how can i us them

#

@storm willow please reply

storm willow Jun 12, 2020, 6:32 AM

#

@random burrow wait just wanna check if the event is available in canada

#

Since you have different region ingame and flag that might be an issue (not sure )

random burrow Jun 12, 2020, 6:32 AM

#

@storm willow my region is hong kong ssr

storm willow Jun 12, 2020, 6:32 AM

#

Flag”

random burrow Jun 12, 2020, 6:33 AM

#

@storm willow but my friends also have different region and flag

floral moon Jun 12, 2020, 6:33 AM

#

📎 Screenshot_2020-06-12-09-58-32-510_com.tencent.ig.jpg

random burrow Jun 12, 2020, 6:34 AM

#

I@storm willow i am contacting in game support from many days they dont reply please help me i have spent lot of money i am being deprieved of many gifts

#

Please help

floral moon Jun 12, 2020, 6:35 AM

#

@random burrow i am reporting since 28th may 16days completed but they arw ask new update soon.... Soon... Soon... Soon

random burrow Jun 12, 2020, 6:36 AM

#

@floral moon yes when ever they need money they reply instantly but for problems they dont reply

storm willow Jun 12, 2020, 6:37 AM

#

Understand that we can only provide limited help.

noble robin Jun 12, 2020, 6:37 AM

#

when is the landing glitch going to be fixed ?

#

as soon as i open parachute, the player turns 180 degrees

random burrow Jun 12, 2020, 6:38 AM

#

@storm willow if u cant help then who will help us

distant marten Jun 12, 2020, 6:38 AM

#

@storm willow hey my fb get hack

random burrow Jun 12, 2020, 6:38 AM

#

??

noble robin Jun 12, 2020, 6:38 AM

#

and if someone else lands, i always end up inside the land

storm flumeBOT Jun 12, 2020, 6:38 AM

#

You can contact the customer service via the game settings, @random burrow. Refer to subpoint 5.3 in #faq for further instructions.

floral moon Jun 12, 2020, 6:39 AM

#

@random burrow they helps only STREAMERS and ESPORTS Players

storm flumeBOT Jun 12, 2020, 6:39 AM

#

Please refer to subpoint 2.5 in #faq for further information, @distant marten. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Jun 12, 2020, 6:39 AM

#

@past nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Jun 12, 2020, 6:40 AM

#

@floral moon we are normal players like you, can provide help on basic issues. You can reach out to official support via ingame CS option

lofty nebula Jun 12, 2020, 6:40 AM

#

How much Andy character cost because I have only 1200 character voucher

floral moon Jun 12, 2020, 6:40 AM

#

@storm willow in game hase only bots

storm willow Jun 12, 2020, 6:40 AM

#

@lofty nebula we do not know unless it is available/shown ingame

noble robin Jun 12, 2020, 6:41 AM

#

when is the landing glitch going to be fixed ?
as soon as i open parachute, the player turns 180 degrees
and if someone else lands, i always end up inside the land for 10 seconds

lofty nebula Jun 12, 2020, 6:41 AM

#

@storm willow can you predicted the price is 1200 character voucher

storm willow Jun 12, 2020, 6:41 AM

#

@noble robin #old

#

@lofty nebula no

noble robin Jun 12, 2020, 6:42 AM

#

is that of any use ? i reported lobby glitch and you people just asked me to repair my game @storm willow

storm willow Jun 12, 2020, 6:43 AM

#

@noble robin report ingame then. No other option,

random burrow Jun 12, 2020, 6:44 AM

#

@storm flume are u blind i have told many times that i contacted them millions they donot fix anything

night cloak Jun 12, 2020, 6:45 AM

#

Dude machete is bot 😂

random burrow Jun 12, 2020, 6:45 AM

#

@night cloak m in problem from last 4 months i will file a case against them in consumers court

#

Whenever they need money they reply instantly cheap people they are

#

You will never face any problems while purchases

storm willow Jun 12, 2020, 6:48 AM

#

@random burrow is your real life region Hongkong ?

random burrow Jun 12, 2020, 6:48 AM

#

@storm willow no

storm willow Jun 12, 2020, 6:48 AM

#

Which region?

random burrow Jun 12, 2020, 6:48 AM

#

@@storm willow india

polar marshBOT Jun 12, 2020, 6:49 AM

#

@quick token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Jun 12, 2020, 6:49 AM

#

So you unfairly accessing events from all the region and now you complain that the GAme is glitched ?

elfin canopy Jun 12, 2020, 6:50 AM

#

@noble robin, lobby glitch and landing glitch has been reported many times, hopefully both of the issues will be fixed in next update :)

night cloak Jun 12, 2020, 6:50 AM

#

@random burrow boii don't belive on those tricks of VPN for skins etc

#

They are mostly clickbaits to earn views

#

It doesn't work for everyone

storm willow Jun 12, 2020, 6:51 AM

#

We do not recommend using VPN, you may need to contact ingame CS to fix your issue @random burrow

random burrow Jun 12, 2020, 6:51 AM

#

@storm willow no i changed my region to fix this glitch i was facing it from last 4 months so i changed the region last week all my friends have changed why so unfair ??

#

@storm willow all my friends have changed their regions everyone gets lots of events but i dont get any

#

@storm willow i was facing this problem from last 4 months i changed region to fix this i saw a video on youtube as pubg in game support wasnt replying

#

@night cloak uc is cheaper in many regions

night cloak Jun 12, 2020, 6:53 AM

#

Well there is no point of complaining I guess u changed it unfairly to get rewards now if u don't get anything it's ur issue @random burrow :-)

random burrow Jun 12, 2020, 6:54 AM

#

@night cloak i changed it to fix the issue dont u understand

night cloak Jun 12, 2020, 6:54 AM

#

@random burrow buying uc through that means isn't actually allowed bud :-)

storm willow Jun 12, 2020, 6:54 AM

#

Ingame game customer support is your only hope @random burrow

random burrow Jun 12, 2020, 6:55 AM

#

@storm willow i have been contacting them from last 4 months they dont reply so i tried
Using other metjods

#

Methods

storm willow Jun 12, 2020, 6:56 AM

#

@random burrow there is nothing we discord staffs can do.

night cloak Jun 12, 2020, 6:56 AM

#

Gotta wait for some. Time * coz they are on heavy loads due to current pandemic :-). Also peeps here are just support u have to contact devs for getting that issue fixed :-) all u can do is wait I guess

random burrow Jun 12, 2020, 6:56 AM

#

📎 Screenshot_2020-06-12-11-47-19-66.jpg 📎 Screenshot_2020-06-12-11-22-14-26.jpg 📎 Screenshot_2020-06-11-23-36-07-21_dac7cc7571c39b392df64923967cf7da.jpg

#

@night cloak so according to you pubg support was hit by covid -19 in 2019 lmao

#

I have been contacting them since december 2019 omg they live in future lol

#

Dec 2019 pendemic

#

Lol

#

Nyc buddy u are champion

night cloak Jun 12, 2020, 6:58 AM

#

@random burrow there is no point in fighting here bud all u can do is contact in game Cs, these are discord staff only devs can help and ya continously spamming and pinging could lead to mute so stop spamming :-) just contact Cs

floral moon Jun 12, 2020, 7:03 AM

#

16 Days Completed but still my sissue is not solved..I lost ma 16 RP DAIL MISSONS and 2 Weekly 200RP point Crate.. Total lost my 1040 RP points😡😡😡😡

night cloak Jun 12, 2020, 7:03 AM

#

Guys is there a way to remove the email linked to pubg ( the new link email feature)?

cloud sluice Jun 12, 2020, 7:05 AM

#

Why do i get this message in Arabic? It should be in French!

📎 Screenshot_20200612-090357_PUBG_MOBILE.jpg

storm flumeBOT Jun 12, 2020, 7:09 AM

#

You can now access #emulator-chat and #emulator-support, @glossy prairie. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

elfin canopy Jun 12, 2020, 7:09 AM

#

No, it is not possible as of now,@night cloak.

distant marten Jun 12, 2020, 7:17 AM

#

@elfin canopy need help 🥺

#

@elfin canopy hey buddy

#

@sand path Hey buddy plzz need help

storm flumeBOT Jun 12, 2020, 7:19 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @distant marten. Remember to read through #faq before asking questions in the support channels.

distant marten Jun 12, 2020, 7:20 AM

#

📎 Screenshot_2020-06-12-12-46-52-623_org.telegram.messenger.jpg 📎 Screenshot_2020-06-12-12-47-03-279_org.telegram.messenger.jpg

#

Look

#

Someone hacked my id and sold it to this guy and now asking for 7k inr

storm flumeBOT Jun 12, 2020, 7:21 AM

#

Please refer to subpoint 2.5 in #faq for further information, @distant marten. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sand path Jun 12, 2020, 7:22 AM

#

Contact customer service in game and follow these steps

📎 RdHVpDX_d-1.jpg

distant marten Jun 12, 2020, 7:22 AM

#

@sand path only fb was linked

sand path Jun 12, 2020, 7:22 AM

#

Read that image.

distant marten Jun 12, 2020, 7:22 AM

#

No other social account

#

I read it before

frigid egret Jun 12, 2020, 7:23 AM

#

when will the andy cha will come

#

plz say

sand path Jun 12, 2020, 7:23 AM

#

14th

distant marten Jun 12, 2020, 7:24 AM

#

Only fb was linked no any other social media was linked with my id how could i tell them about other accounts @sand path

sand path Jun 12, 2020, 7:24 AM

#

Tell them the nickname of fb and say - Google is not mine.

#

Etc

distant marten Jun 12, 2020, 7:25 AM

#

Ohk buddy 👌

sand path Jun 12, 2020, 7:25 AM

#

And also add email/phone number is not mine.

#

That can be a 3rd login option.

frigid egret Jun 12, 2020, 7:25 AM

#

again plz when will the andy cha will come

distant marten Jun 12, 2020, 7:26 AM

#

14th
@sand path @frigid egret

frigid egret Jun 12, 2020, 7:26 AM

#

kkkkkk

round mist Jun 12, 2020, 7:31 AM

#

I contacted in game support because my account hacked and hacker linked his twitter account to my game

#

But it’s been 3 weeks

#

And no reply at all

#

Hacker is accessing my pubg through his twitter linked to my pubg

#

Help me asap

night cloak Jun 12, 2020, 7:32 AM

#

I guess u should follow this

#

📎 Screenshot_2020-06-12-13-08-15-405_com.discord.jpg

round mist Jun 12, 2020, 7:43 AM

#

I already followed that 100 times but no reply from them

#

@night cloak

elfin canopy Jun 12, 2020, 7:43 AM

#

it may take upto 90 days

round mist Jun 12, 2020, 7:44 AM

#

It’s been already near than 30 days but still no reply. Hacker will ban my account. @elfin canopy he is threatening me to give my facebook access also

#

I invested more than 100k uc

elfin canopy Jun 12, 2020, 7:45 AM

#

We can't help you with it,@round mist. Wait for a reply from customer service

round mist Jun 12, 2020, 7:47 AM

#

In game support is also saying the same. They told me to contact twitter. How the hell should i contact twitter if twitter linked isn’t mine🙄 @elfin canopy

elfin canopy Jun 12, 2020, 7:48 AM

#

If you have followed the steps provided in #faq 2.5 then wait patiently for a reply from CS.

round mist Jun 12, 2020, 7:48 AM

#

This was there reply @elfin canopy

📎 image0.png

sand path Jun 12, 2020, 7:49 AM

#

Say I'm not able to retrieve. @round mist

#

They will help you.

round mist Jun 12, 2020, 7:49 AM

#

Already told. @sand path

sand path Jun 12, 2020, 7:49 AM

#

Wait then.

round mist Jun 12, 2020, 7:50 AM

#

Can anyone give me pubg support email id to which they will respond urgently @sand path @elfin canopy

#

I can give you all the proofs

elfin canopy Jun 12, 2020, 7:51 AM

#

PUBGMOBILE_CS@tencentgames.com

@round mist ^

austere hound Jun 12, 2020, 7:53 AM

#

📎 Annotation_2020-06-12_135232.jpg

polar marshBOT Jun 12, 2020, 8:02 AM

#

@mild hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mental parrot Jun 12, 2020, 8:10 AM

#

There is a way to check what is my rank compare to other ppl I’m my country?

polar marshBOT Jun 12, 2020, 8:12 AM

#

@dapper bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

neat grail Jun 12, 2020, 8:15 AM

#

@mental parrot in leaderboards you can see

mental parrot Jun 12, 2020, 8:15 AM

#

Leader boards?

hazy egret Jun 12, 2020, 8:16 AM

#

Hey

mental parrot Jun 12, 2020, 8:16 AM

#

I can see my rank compare to other ppl on my specific country

hazy egret Jun 12, 2020, 8:17 AM

#

When is the premium crate opening be available? somebody tell pls

craggy blade Jun 12, 2020, 8:18 AM

#

The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21. @hazy egret

neat grail Jun 12, 2020, 8:19 AM

#

@mental parrot only region

mental parrot Jun 12, 2020, 8:19 AM

#

Like eu or na?

neat grail Jun 12, 2020, 8:19 AM

#

Yeah

mental parrot Jun 12, 2020, 8:20 AM

#

Because I saw ppl with title like Canada 44# and things like that

neat grail Jun 12, 2020, 8:20 AM

#

Closer to country leaderboards is like the achievements like most solo win

#

In season > region

obtuse moat Jun 12, 2020, 8:32 AM

#

My account has been compromised and a social account link has been enabled

velvet idol Jun 12, 2020, 8:48 AM

#

How can we delete our PUBG Account Permanently

vital hazel Jun 12, 2020, 8:50 AM

#

i linked my game with facebook and gmail now i want unlink facebook

storm flumeBOT Jun 12, 2020, 8:50 AM

#

If you have encountered an issue with the account unlinking feature, @vital hazel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vital hazel Jun 12, 2020, 8:51 AM

#

dirty company

polar marshBOT Jun 12, 2020, 8:52 AM

#

@lofty schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon Jun 12, 2020, 9:03 AM

#

16 Days Completed but still my sissue is not solved..I lost ma 16 RP DAIL MISSONS and 2 Weekly 200RP point Crate.. Total lost my 1040 RP points😡😡😡😡

📎 Screenshot_2020-06-12-09-58-32-510_com.tencent.ig.jpg

polar marshBOT Jun 12, 2020, 9:17 AM

#

@hidden terrace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

urban comet Jun 12, 2020, 9:20 AM

#

When will this modes return?
I want to finish these achievements

📎 image0.png 📎 image1.png

crisp garden Jun 12, 2020, 9:21 AM

#

Well if you want them to return you can post in #old

night cloak Jun 12, 2020, 9:22 AM

#

@floral moon Please use a different phone to play meanwhile. We cannot help you here on the server. Sending the same image in this channel will not magically solve the problem. Please do not post it again.

floral moon Jun 12, 2020, 9:26 AM

#

@night cloak I HATE PUBGM #BANPUBGM

velvet idol Jun 12, 2020, 9:28 AM

#

@night cloak I had one question, suppose I have linked my account to Facebook and Google play can I unlink those?

night cloak Jun 12, 2020, 9:30 AM

#

@velvet idol The feature which gives you the ability is disabled, for now. So, you cannot.

#

Will there ever be an option to upload a picture as your avatar in the game without changing you facebook profile picture?

#

Feel free to use #old, @night cloak.

#

@sand path
Old account - 5124646962
New account - 5829988030
Brother its been 36 days. The season is about to end. Help me

royal hull Jun 12, 2020, 9:33 AM

#

I need help regarding my pubgm account got hacked

night cloak Jun 12, 2020, 9:33 AM

#

The game become very laggy when other players be nearby ... When there is more players the game freez until they either leave or i die #old

graceful crane Jun 12, 2020, 9:34 AM

#

@night cloak i cant purchase during the game

night cloak Jun 12, 2020, 9:34 AM

#

@royal hull For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

#

@graceful crane What's wrong?

#

Where can I get the PUBG lite news bot I wanna add in my server

royal hull Jun 12, 2020, 9:35 AM

#

@night cloak thank you for help and sorry to interrupt

graceful crane Jun 12, 2020, 9:35 AM

#

📎 image0.jpg

night cloak Jun 12, 2020, 9:35 AM

#

@night cloak PUBG LITE or PUBGM LITE?

#

PUBGM LITE@night cloak

graceful crane Jun 12, 2020, 9:35 AM

#

@night cloak

night cloak Jun 12, 2020, 9:35 AM

#

@graceful crane Try to purchase from https://www.pubgmobile.com/pay.

#

@night cloak Go to #lite-news and tap on follow.

graceful crane Jun 12, 2020, 9:36 AM

#

I need to pay from the game directly like all players and its easy and faster for me@night cloak

night cloak Jun 12, 2020, 9:37 AM

#

@night cloak thanks

#

@graceful crane You, unfortunately, won't be able to. The game filtered you for some reason.

graceful crane Jun 12, 2020, 9:38 AM

#

I didn’t do anything wrong can I know the reason?@night cloak

night cloak Jun 12, 2020, 9:39 AM

#

@graceful crane It is something to do with your payment method. Try out different payment methods and the game will no longer doubt your purchase.

#

The game become very laggy when other players be nearby ... When there is more players the game freez until they either leave or i die #old
@night cloak @night cloak

#

@night cloak Feel free to use #old.

#

I did

polar marshBOT Jun 12, 2020, 9:43 AM

#

@summer trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

honest jewel Jun 12, 2020, 9:44 AM

#

Hay , I just want to know how can I shift my progress from one account to other

sharp onyx Jun 12, 2020, 9:44 AM

#

Unfortunately, you cant as of now. You will have to make a new account

honest jewel Jun 12, 2020, 9:45 AM

#

And what about unlinking cuz my Facebook is hacked , so I can't unlink it n also even if I try to unlink I can only unlink my google play I'd from it .

sharp onyx Jun 12, 2020, 9:46 AM

#

Unlinking feature is currently disabled. Please wait for further announcement reagarding this.
Please contact in game customer support

tight mortar Jun 12, 2020, 9:46 AM

#

The game closes automatically while playing whts. The problem

polar marshBOT Jun 12, 2020, 9:47 AM

#

@hexed osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx Jun 12, 2020, 9:47 AM

#

@tight mortar your device must be having insufficient memory. Try clearing up some space, and close all background apps while playing

tight mortar Jun 12, 2020, 9:48 AM

#

@sharp onyx 8 gb ram 264 gb rom there nearly 100gb free in my device

#

Nearly 5-8 times its closing in a match

sharp onyx Jun 12, 2020, 9:48 AM

#

Please try doing a routine repair

still juniper Jun 12, 2020, 9:49 AM

#

Hlo anyone halp me

tight mortar Jun 12, 2020, 9:50 AM

#

@sharp onyx k

sharp onyx Jun 12, 2020, 9:50 AM

#

@still juniper Please do state your issue

polar marshBOT Jun 12, 2020, 9:50 AM

#

@still juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral ember Jun 12, 2020, 9:50 AM

#

Hello support team..

My PUBG mobile account got hacked.. I still have access over my account and I still can log in to my account via Email/password.. but the hacker add a Twitter account to my game account.. and now he can log in whenever he likes and can do anything to my account.. he deleted all my friends in the game.
and I can’t prevent him from logging in because I can’t remove the Twitter account that is linked to my account. I don’t know anything about this Twitter account and I have no access over it.. I want to unlink this Twitter account please.
I’m the owner of the account and I have spent over 1500$ on my account.
I tried the in-game customer service but nothing helped.

Account ID: 5128675253
Account nickname: 『JOR』YaZaN

storm flumeBOT Jun 12, 2020, 9:50 AM

#

If you have encountered an issue with the account unlinking feature, @floral ember, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tight mortar Jun 12, 2020, 9:54 AM

#

Still not yet solved still its closing

#

@sharp onyx

floral ember Jun 12, 2020, 9:55 AM

#

Can any admin reply

agile wasp Jun 12, 2020, 9:58 AM

#

📎 Screenshot_2020-06-09-00-25-06-568_com.tencent.ig.jpg

storm flumeBOT Jun 12, 2020, 9:58 AM

#

Please refer to subpoint 2.5 in #faq for further information, @floral ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr Jun 12, 2020, 9:58 AM

#

@agile wasp Repair your game please.

agile wasp Jun 12, 2020, 9:59 AM

#

Itz Aditya idid bro

spring zephyr Jun 12, 2020, 9:59 AM

#

@agile wasp Do it once more, and if it doesn't work.
Then clear the cache of PUBGM and reinstall the game.

agile wasp Jun 12, 2020, 10:00 AM

#

@spring zephyr everything done

narrow shoal Jun 12, 2020, 10:01 AM

#

@spring zephyr solve my problems

#

@spring zephyr this is my id

📎 Screenshot_20200611_210543.jpg

#

@spring zephyr my account has lost

agile wasp Jun 12, 2020, 10:03 AM

#

What happened exactly?

#

How it lost

narrow shoal Jun 12, 2020, 10:03 AM

#

@agile wasp Perhaps my ID has unlink

storm flumeBOT Jun 12, 2020, 10:03 AM

#

If you have encountered an issue with the account unlinking feature, @narrow shoal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

narrow shoal Jun 12, 2020, 10:04 AM

#

@storm flume I try But customers care not reply

#

@agile wasp Help

polar marshBOT Jun 12, 2020, 10:18 AM

#

@half hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx Jun 12, 2020, 10:21 AM

#

@tight mortar please refer to #faq 4.7

tight mortar Jun 12, 2020, 10:23 AM

#

@sharp onyx i did everything but still its closing buddy

sharp onyx Jun 12, 2020, 10:25 AM

#

Did you try reatarting your device? Uninstall, restart, reinstall.
If problem still persists, please report in #old along with device name

polar marshBOT Jun 12, 2020, 10:27 AM

#

@lunar compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

azure rock Jun 12, 2020, 10:29 AM

#

Unlink options disable

storm flumeBOT Jun 12, 2020, 10:29 AM

#

If you have encountered an issue with the account unlinking feature, @azure rock, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

lunar compass Jun 12, 2020, 10:30 AM

#

Is it safe to use net optimiser

#

Help

knotty bone Jun 12, 2020, 10:33 AM

#

Welcome to NAWAB OF BD CUSTOMS

Live on: NAWAB gaming Facebook Page

Room ID: 7264682
Password: NAWAB

■ Mode: Squad | Classic | ERANGEL
■ Perspective: TPP
■ Server: Asia

■ EMULATORS NOT ALLOWED
■ Slot 23-25 are for clan Members

Starting Time: 4:45/As Soon as it's 100

@everyone

polar marshBOT Jun 12, 2020, 10:36 AM

#

@obsidian saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wide scarab Jun 12, 2020, 10:46 AM

#

How do I report cheaters?

still juniper Jun 12, 2020, 10:46 AM

#

Hi

alpine brook Jun 12, 2020, 10:47 AM

#

how can i delete my pubgm account?

polar marshBOT Jun 12, 2020, 10:47 AM

#

@still juniper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden Jun 12, 2020, 10:47 AM

#

http://cheater-report.pubgm.cc/@wide scarab

wide scarab Jun 12, 2020, 10:48 AM

#

@crisp garden Do notice appear when I report hacker

crisp garden Jun 12, 2020, 10:48 AM

#

When you report ingame you get mail

wide scarab Jun 12, 2020, 10:49 AM

#

Ok thanks 💋

alpine brook Jun 12, 2020, 10:49 AM

#

how can i delete my pubgm account?
It’s important please

brittle pulsar Jun 12, 2020, 10:52 AM

#

@polar marsh Why many players don't have the Guncraft feature yet ?

polar marshBOT Jun 12, 2020, 10:53 AM

#

@arctic robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tacit flower Jun 12, 2020, 11:01 AM

#

Report

#

Cheaters

#

I need the link

#

Report cheaters

crisp garden Jun 12, 2020, 11:01 AM

#

http://cheater-report.pubgm.cc/

tacit flower Jun 12, 2020, 11:01 AM

#

Thank you

#

Who’s use this link to report cheaters ? http://cheater-report.pubgm.cc/

crisp garden Jun 12, 2020, 11:07 AM

#

You

night cloak Jun 12, 2020, 11:07 AM

#

GWlulurdTomStare

#

@alpine brook Please send an email at dpo@proximabeta.com.

tacit flower Jun 12, 2020, 11:09 AM

#

I used before 6 months, hacker still playing lol😂@crisp garden

#

Yes delete it

#

U can’t banned him

night cloak Jun 12, 2020, 11:10 AM

#

@frozen sparrow, Please do not share cheating activities.

crisp garden Jun 12, 2020, 11:10 AM

#

They have protection like you can only spectate ace tiers when your plat

frozen sparrow Jun 12, 2020, 11:10 AM

#

@night cloak Why you can't ban them?

#

Just delete our messages

night cloak Jun 12, 2020, 11:11 AM

#

@frozen sparrow They will be banned once caught.

frozen sparrow Jun 12, 2020, 11:11 AM

#

@night cloak okay when people will stop playing pubg in 10 years, ban them then

tacit flower Jun 12, 2020, 11:11 AM

#

Why #cheater-reports closed ?

frozen sparrow Jun 12, 2020, 11:11 AM

#

Great

tacit flower Jun 12, 2020, 11:11 AM

#

Why they didn’t open every day ?

night cloak Jun 12, 2020, 11:11 AM

#

Read the latest message, @tacit flower.

tacit flower Jun 12, 2020, 11:12 AM

#

@night cloak I read it, that’s very slow

polar marshBOT Jun 12, 2020, 11:12 AM

#

@frozen sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tacit flower Jun 12, 2020, 11:13 AM

#

If they open every day hackers will be get banned

night cloak Jun 12, 2020, 11:13 AM

#

It is an unofficial way to report cheaters, in-game is the official way. We cannot process many reports at once in Discord.

tacit flower Jun 12, 2020, 11:13 AM

#

@night cloak are you work at pubg mobile ?

night cloak Jun 12, 2020, 11:13 AM

#

No, I am a volunteer.

tacit flower Jun 12, 2020, 11:13 AM

#

I need to contact company

#

I can help to clean cheaters

night cloak Jun 12, 2020, 11:14 AM

#

@tacit flower Feel free to use https://www.tencent.com/en-us/customer-service.html.

tacit flower Jun 12, 2020, 11:15 AM

#

@night cloak We used report in game every day, No one of hackers get banned why ?

shut orbit Jun 12, 2020, 11:15 AM

#

Помогите пожалуйста. Мой аккаунт привязан к Google, Email, Twitter. Twitter был взломан не хорошим человеком, который теперь заходит на мой аккаунт и портит мне все на нем. 1) удаляет моих друзей. 2) рекламирует сайт при помощью которого люди будут терять свои аккаунты. Возможно ли отключить Twitter от пабга не имея, никого доступа к нему? Помогите пожалуйста.

tacit flower Jun 12, 2020, 11:15 AM

#

We played in Europe sever and face 8 hackers in once game

night cloak Jun 12, 2020, 11:16 AM

#

You see, there are a lot of reports everyday. It is not possible to respond to all of em fast. It is effective but rather slow.

shut orbit Jun 12, 2020, 11:16 AM

#

Help me please. My account is tied to Google, Email, Twitter. Twitter was hacked by not a good person who now logs into my account and spoils everything on it for me. 1) removes my friends. 2) advertises a site through which people will lose their accounts. Is it possible to disconnect Twitter from the pub without having anyone access to it? Help me please.

night cloak Jun 12, 2020, 11:16 AM

#

For account related issues, contact with customer service in-game, @shut orbit .We cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

tacit flower Jun 12, 2020, 11:17 AM

#

@night cloak I think we will be stop playing if pubg didn’t fix this problem

shut orbit Jun 12, 2020, 11:17 AM

#

thank you

night cloak Jun 12, 2020, 11:18 AM

#

Delivering fair gameplay in PUBG MOBILE is a major priority for the developers, and they have hundreds of people in their security team who work on nothing else besides keeping games secure. They hate cheaters as much as you do!

upper kiln Jun 12, 2020, 11:19 AM

#

Events for character vouchers will come or not?

tacit flower Jun 12, 2020, 11:19 AM

#

@night cloak work hard, we need #cheater-reports open every day

dreamy storm Jun 12, 2020, 11:20 AM

#

hii @night cloak

night cloak Jun 12, 2020, 11:21 AM

#

@tacit flower As I already mentioned, it is not possible to process many reports at once. It is an unofficial method which we voluntarily keep running. We will not be able to offer you this community reporting method otherwise. Feel free to use the link or report in-game.

mild wyvern Jun 12, 2020, 11:21 AM

#

When will the premium box be returned?) ツ

night cloak Jun 12, 2020, 11:21 AM

#

@mild wyvern On June 21st.

mild wyvern Jun 12, 2020, 11:22 AM

#

Ok

#

Thank you

tacit flower Jun 12, 2020, 11:22 AM

#

@night cloak thank you

night cloak Jun 12, 2020, 11:22 AM

#

@toxic glade What do you mean?

toxic glade Jun 12, 2020, 11:23 AM

#

New anticheat

#

Good

mild wyvern Jun 12, 2020, 11:23 AM

#

Am

#

No...

night cloak Jun 12, 2020, 11:23 AM

#

@toxic glade Alright.

upper kiln Jun 12, 2020, 11:23 AM

#

Character voucher events will come or not..Please respond

toxic glade Jun 12, 2020, 11:24 AM

#

@night cloak why pubg always update gamepatch

sand path Jun 12, 2020, 11:24 AM

#

Its already here @upper kiln

#

@toxic glade bug fixes performance improvements.

upper kiln Jun 12, 2020, 11:24 AM

#

@sand path Where?

toxic glade Jun 12, 2020, 11:24 AM

#

My game still frame when im ragdoll

#

Rolling

sand path Jun 12, 2020, 11:25 AM

#

Andy event. You get 60 points on day 3 @upper kiln

#

@toxic glade post it in #old with a short video

upper kiln Jun 12, 2020, 11:25 AM

#

@sand path Ok PubgmConfused

toxic glade Jun 12, 2020, 11:26 AM

#

U make realistic make my device lag

#

@sand path soon

night cloak Jun 12, 2020, 11:27 AM

#

yall should thank me i came back

little creek Jun 12, 2020, 11:28 AM

#

@sand path sir pls help me i accidently maeked under 18 on my pubgm mobile acc. Now i cant even play more than 3 hrs... I play comp. Help

lofty nebula Jun 12, 2020, 11:28 AM

#

What is the price of Andy character

#

Can I buyed in 1200 character voucher

little creek Jun 12, 2020, 11:29 AM

#

@short eagle pls help

floral moon Jun 12, 2020, 11:29 AM

#

@agile wasp welcome to our group... We are facing this issue from last 16days

little creek Jun 12, 2020, 11:30 AM

#

@NaDeKo sir pls help me i accidently maeked under 18 on my pubgm mobile acc. Now i cant even play more than 3 hrs... I play comp. Help @somber solstice

night cloak Jun 12, 2020, 11:30 AM

#

@night cloak Welcome back.

#

thanks

#

@little creek You will need to wait 1 month. No exception period.

#

@lofty nebula The price is not announced yet.

little creek Jun 12, 2020, 11:31 AM

#

Its too much. Pls any consideration? I can prove imm 18+

night cloak Jun 12, 2020, 11:32 AM

#

@little creek Nope.

dreamy storm Jun 12, 2020, 11:32 AM

#

@little creek please accept my request

little creek Jun 12, 2020, 11:36 AM

#

@night cloak by going into settings --> Age and setting to 18+ would fix that issue?.. moreover the unlink feature , when is it comming back

night cloak Jun 12, 2020, 11:38 AM

#

We don't have the information about that, once we do we'll post that in #news, @little creek .

#

@little creek Yeah.

little creek Jun 12, 2020, 11:39 AM

#

Thanks appreciate the support outanowhere

night cloak Jun 12, 2020, 11:41 AM

#

After 36days of replying same bot message . now saying to wait for 30days .Great customer service from pubg mobile .😪💔

📎 image0.png

spare mesa Jun 12, 2020, 11:42 AM

#

@short eagle Please fix ping for europe server for pakistani players.We are getting good ping in erangel on europe but bad pings on other maps with the same server which is europe

night cloak Jun 12, 2020, 11:42 AM

#

@spare mesa #old

little creek Jun 12, 2020, 11:43 AM

#

@spare mesa 80 pings a fake ping when you get into a combat u get 150+ ping again

forest socket Jun 12, 2020, 11:47 AM

#

Hlo

storm flumeBOT Jun 12, 2020, 11:49 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @forest socket. Remember to read through #faq before asking questions in the support channels.

keen pasture Jun 12, 2020, 11:50 AM

#

Hello. I linked my account to Facebook and Kim Center. Facebook has been hacked, and it is currently pushed from the Kim Center, a more difficult way, unlinked from Facebook and I would be grateful

storm flumeBOT Jun 12, 2020, 11:52 AM

#

Please refer to subpoint #2.5 in #faq for further information, @keen pasture. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Jun 12, 2020, 12:02 PM

#

its hacked my account pubg what i can do

#

i have all info

#

@night cloak

polar marshBOT Jun 12, 2020, 12:04 PM

#

@stiff nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jun 12, 2020, 12:08 PM

#

@night cloak Please contact the customer service.

final herald Jun 12, 2020, 12:09 PM

#

Hi there, I just finished a fight and I was killed after I knocked out 2 out of 3 of a team. they were right in front of me, but the third of them killed me becouse my "aim assister" aimed on the knocked out one instead of aiming on the one who is firing on me.
I really hope you fix this problem

night cloak Jun 12, 2020, 12:17 PM

#

Guys why not add more skins for characters to the game? What do you think about this idea? Do not you think that this is somehow meager?

📎 image0.png

slow berry Jun 12, 2020, 12:19 PM

#

📎 Screenshot_2020-06-11-21-17-05-85_dac7cc7571c39b392df64923967cf7da.png 📎 Screenshot_2020-06-12-14-15-15-75_dac7cc7571c39b392df64923967cf7da.png

obtuse moat Jun 12, 2020, 12:21 PM

#

Hello soldier, Thank you for providing all the details. We understand your concern about account hijacking. We apologize for any inconvenience. With regard to your account being compromised, we have shared all this information with our respective team. They are currently working to solve the problem and they will try to solve your problem as soon as possible. Meanwhile, we appreciate your understanding of this issue. If you have any other problems or your problem persists, please feel free to contact us and we will help you more. Warm greetings,

#

What this

night cloak Jun 12, 2020, 12:22 PM

#

@night cloak @hope evant date 12 to 23 june. Samase eggs 3 in one day. Event for 12 days . 3×12=36 egg's . Than how we can collect 48 egg's and get pan skin. Pubg mobile is making us fool .

📎 Screenshot_20200612-174501_PUBG_MOBILE.jpg

obtuse moat Jun 12, 2020, 12:22 PM

#

@hope#1234

little creek Jun 12, 2020, 12:25 PM

#

@night cloak i have recently got to know that someone has been suspiciously using my pubgm acc by means on Twitter which i am not using / is dead and he recently changed all the account info but i still can prove that its my account. + I think i can login from Facebook. Help pls i wanna terminate my acc linked to my pubgm through Twitter and remain only with Facebook . Help i am a og player help.

#

@lime juniper Resd the above msg pls

storm flumeBOT Jun 12, 2020, 12:26 PM

#

Please refer to subpoint 2.5 in #faq for further information, @little creek. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Jun 12, 2020, 12:31 PM

#

@night cloak dayum nice fact bro, I noticed the same

#

@little creek For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

polar marshBOT Jun 12, 2020, 12:32 PM

#

@slow berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jun 12, 2020, 12:32 PM

#

@night cloak You can smash eggs for 30UC.

#

@night cloak 1uc everytime sure ?

junior vault Jun 12, 2020, 12:34 PM

#

Will there will a event came to get character vouchers to unlock Andy Like before Sara event please give me the answer🙏

night cloak Jun 12, 2020, 12:35 PM

#

Help !!

#

📎 Screenshot_20200612-172835133.jpg

#

At first i got this message

#

📎 Screenshot_20200612-173740234.jpg

#

After that i got this error while logging in .

#

📎 Screenshot_20200612-174143293.jpg

#

@night cloak After reaching 36, if you do not wish to use UC early.

#

And now some another id is opening up

#

@night cloak 30 uc ... See.
I think you need forward this to community team

#

@junior vault There is already an event from where you can grab 60 character voucher.

#

@night cloak pubg mobile just want make money

#

@night cloak My bad, 30 UC.

#

@night cloak yes

#

@night cloak u said it takes 1 uc but says it needs 30 uc \

#

@night cloak It's 30 UC. I read it wrong.

#

uhh ok

#

@night cloak kindly forward this issue .i.e increase event duration or pan skin at 36 egg's

#

@night cloak Feel free to share your feedback in #old.

muted shale Jun 12, 2020, 12:42 PM

#

Hello, I am using the Vietnamese version and want to go back to the global version

night cloak Jun 12, 2020, 12:43 PM

#

@muted shale You will need to create a new account on global version.

#

<@&639889499718942720> @lime juniper @hope evant date 12 to 23 june. Samase eggs 3 in one day. Event for 12 days . 3×12=36 egg's . Than how we can collect 48 egg's and get pan skin. How it's possible. kindly forward this issue .i.e increase event duration or pan skin at 36 egg's

#

@night cloak In #old. No need to mention anybody.

muted shale Jun 12, 2020, 12:45 PM

#

My progression is 66

#

My Facebook account has been disabled and I want to link the game to a new Facebook account

polar marshBOT Jun 12, 2020, 12:50 PM

#

@modern steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tribal palm Jun 12, 2020, 12:52 PM

#

why I can't perticipate in Andy Event?

Message #emulator-support

night cloak Jun 12, 2020, 12:53 PM

#

@tribal palm You just have to login everyday.

#

@muted shale For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

dapper raft Jun 12, 2020, 12:54 PM

#

I placed #5 on a math with 6 kills and i only got +5 points

#

Tier ace

night cloak Jun 12, 2020, 12:56 PM

#

Your points mainly depends on survival time and your total kills. And, that's normal.

dapper raft Jun 12, 2020, 12:56 PM

#

It was on solo 😐

night cloak Jun 12, 2020, 12:59 PM

#

What's your survival time?

tribal palm Jun 12, 2020, 1:08 PM

#

after the video nothing shows

remote tangle Jun 12, 2020, 1:13 PM

#

What is this

polar marshBOT Jun 12, 2020, 1:18 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

barren otter Jun 12, 2020, 1:21 PM

#

Am still getting the reply that my acccount has returned but in fact it’s been 30 days offline and I cannot get it back. Is there any other way to contact real human staff and help me getting it back!? More than $2,000 it’s value and still offline !

night cloak Jun 12, 2020, 1:23 PM

#

@barren otter you are not the only one suffering from this loop message 😪

civic rain Jun 12, 2020, 1:24 PM

#

How I get back my 𝐛𝐚𝐧𝐧𝐞𝐝 account from 1 year ago, It's innocent, I only changed my fps from 30 to 60 on my iPad 2017, and that's unsolvable? Someone, please help!!!

polar marshBOT Jun 12, 2020, 1:25 PM

#

@civic rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

barren otter Jun 12, 2020, 1:26 PM

#

@night cloak there is no way pubg is taking this long to solve such an easy issue! Am just trying to find real human staff. It’s easy I’ve got all info and proofs what else do they need !?

white canopy Jun 12, 2020, 1:27 PM

#

Is there a website I can buy uc from and send it to a differnet account?For example a friend by using paypal?

stuck lark Jun 12, 2020, 1:28 PM

#

Em

#

Guys are un link feature still unable ?

craggy blade Jun 12, 2020, 1:29 PM

#

@stuck lark The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news

#

@white canopy Yes.

white canopy Jun 12, 2020, 1:29 PM

#

With paypal?

stuck lark Jun 12, 2020, 1:29 PM

#

Can a developer go in my account and unlink the google acc?

#

Pls i need to unlink my account

craggy blade Jun 12, 2020, 1:30 PM

#

@white canopy https://www.pubgmobile.com/pay/

stuck lark Jun 12, 2020, 1:30 PM

#

My account got hacked so other people can join because they know my google account

white canopy Jun 12, 2020, 1:31 PM

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It doesnt support paypal

craggy blade Jun 12, 2020, 1:31 PM

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@stuck lark Have you still access to your game account?

stuck lark Jun 12, 2020, 1:31 PM

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Yes

craggy blade Jun 12, 2020, 1:31 PM

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@stuck lark Follow #faq 2.5 to remove the unwanted account.

pearl isle Jun 12, 2020, 1:31 PM

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when was new premium crate coming

worn river Jun 12, 2020, 1:31 PM

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Solution 🙏

📎 IMG-20200523-WA0001.jpg

white canopy Jun 12, 2020, 1:32 PM

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@stuck lark id sugguest To Change password of your google acc

stuck lark Jun 12, 2020, 1:32 PM

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But my account still back ?

white canopy Jun 12, 2020, 1:32 PM

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Yeah