questions

[storm flume]

Hello, @timber agate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[timber agate]

@storm flume i cant even type in the cheater reports so bot

[spice tundra]

@timber agate , cheater reports should reopen by tomarrow morning

[timber agate]

and i gave u guys all the info i think u needed

[vivid merlin]

@timber agate that channel is currently closed and you need level 10 for the rare role to type in there

[timber agate]

plus u def have video evidence

[vivid merlin]

@timber agate also the security team needs evidence

we don't record all games that are played

we have an anti-cheat system, if the anti-cheat system picked up anything weird with them they would be banned

[timber agate]

well is that my fault not saying its your

[spice tundra]

they should make a detector for anti detection or require account linking and remove the account unlinking, that would stop every hacker at all

[vivid merlin]

the system is good as it stands right now and it keeps improving, please do if you feel like they were cheating to report them in-game via the in-game report system

[timber agate]

do u know how many times ive done that not saying that u guys dont have other people to deal with

[spice tundra]

yeah, it always just marks them as suspicious, i even give them direct video evidence

[polar marsh]

@spiral ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber agate]

direct video evidence. this what im talking abut

so will u guys at least take a look at it plz thx

[vernal vessel]

Is there any way we can play more than 3 hours now without getting kicked ????

[uneven hatch]

@vernal vessel just go and select 18+ in settings. You will only get an annoying warning every 2hrs thats all.

[vernal vessel]

It wont kick me out of game or log out right ?

[lilac fulcrum]

How do I disconnect my e mail from my account?

[vivid merlin]

@lilac fulcrum have you linked your email with the new link feature?

[lilac fulcrum]

Yes

[vivid merlin]

please contact in-game customer service for that @lilac fulcrum

[merry swan]

How to I unlink my email from pubg

Someone else got my email

[vast prairie]

Any solution?

[merry swan]

Idk about that

Just update from store

[vivid merlin]

@vast prairie check playstore

[uneven hatch]

@vernal vessel it wont kick you out ever again. I only know about continously playing for 8+hrs though more than 9+ i dont know.

[vivid merlin]

@merry swan there currently is no option to unlink the email please contact in-game customer service and inform them that it was stolen and have them remove it

[vast prairie]

It is the updated version

[vivid merlin]

@vast prairie clear cache and restart?

[merry swan]

@vivid merlin

Can u help me

[vivid merlin]

@merry swan there currently is no option to unlink the email please contact in-game customer service and inform them that it was stolen and have them remove it

[vast prairie]

done But still showing

[merry swan]

How do I do that?

[vivid merlin]

@vast prairie clear cache uninstall. reinstall do a routine repair

[storm flume]

You can contact the customer service via the game settings, @merry swan. Refer to subpoint 5.3 in #faq for further instructions.

[vast prairie]

All done but still showing same

Tried another device also

[vivid merlin]

try faq 1.6 in #faq @vast prairie

[vast prairie]

I think officals should hear that because i am not the one who suffer from this .give an patch update about this matter

[tulip wedge]

Everytime when me or my teammates enter the matching voice is error occursby existing the squad and joining the squad multiple times bring the voice then only we are able to talk to our teammates

[vast prairie]

Tried all things but failed again and again

[vivid merlin]

@vast prairie try to contact customer service and let them know that you are having this issue.

[bleak dome]

When the uzi’s lab commin back its been a years

We want the uzi’s lab back😞😞😞

[floral moon]

Please need update, 14days completed but no any action taken by PUBGM

[half pier]

Please I want help

[vagrant onyx]

Hey
What is it ?

@half pier

[half pier]

When akm tiger will come ?

@vagrant onyx

PUBG m

[vagrant onyx]

@half pier no information yet
You have to wait

[jagged fractal]

Why i cannot send gift even though im not blocked?it keep saying target blocked me

[vagrant onyx]

@jagged fractal try to rest your game

[novel goblet]

I Lost my account 😭

[storm flume]

If you have encountered an issue with the account unlinking feature, @novel goblet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged fractal]

Nvm i block and unblock and now i can,ty

[novel goblet]

Anyone help me

🥺

Im playing in PUBG kr

If anyone can help pls

[vagrant onyx]

@jagged fractal welcome

[cosmic gazelle]

When premium crates will come

[novel goblet]

I lost my account in PUBG please help me

[storm flume]

If you have encountered an issue with the account unlinking feature, @novel goblet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vagrant onyx]

@cosmic gazelle June 21

@novel goblet be advise we only provide support for english global version of pubg mobile

[novel goblet]

Ok thanks

@vagrant onyx thanks

[vagrant onyx]

Welcome
Unlink and lost acc after unlinking
( read the bot message ) @novel goblet

[heavy lichen]

too much frame drop on gameloop. any suggestion to fix lag?

[novel goblet]

@vagrant onyx im in kr pubg not global anyway thx for your time👌💙

[storm flume]

You can now access #emulator-chat and #emulator-support, @heavy lichen. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[polar marsh]

@supple pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady pier]

Can i know when will be new premium crate available snd what will be inside that crate.

[vivid merlin]

@heady pier they will be back on june 21

[subtle spoke]

Hello , why i can't open crates

[vivid merlin]

they were replaced with custom crates, they return on june 21

[polar marsh]

@idle falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle spoke]

Please guys in pubg work harder to stop hakers they are hela increasing

[paper light]

umm my pubgm keeps crashing and whenever i open it it shows a black screen,im on ios and how can you solve this?

[vivid merlin]

@paper light try to clear cache and uninstall, then reinstall and try a routine repair

[paper light]

already tried reinstalling @vivid merlin

still doesnt work

[vivid merlin]

after clearing cache?

[paper light]

what is clearing cache? @vivid merlin

[vivid merlin]

@paper light go into your devices settings find pubg mobile app, click onto it go to storage then it will say cache, click that then do a clear cache

[paper light]

ohh okay thanks

then reinstall?

[vivid merlin]

yes

[paper light]

okay thanks for the info

[vivid merlin]

it most likely will re update the game but that should fix your issue

[paper light]

@vivid merlin which onedo i click?

[vivid merlin]

offload app

[paper light]

okay

[pseudo geyser]

I want to recover an account. I have not used a hacker

I want to recover an account. I have not used a hacker

[paper light]

@vivid merlin it still doesnt work

[civic pivot]

[polar marsh]

@dense shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upper kiln]

Can I play PUBGM Korean version with global version players?

[paper light]

@vivid merlin why it still doesnt work dang

[floral moon]

14Days completed but my issue is not solve,iam unable to login because of PUBGM Bug,i am facing this issue from 28th MAY,i am reported so many time,Iam playing from SEASON2 and i have ELITE RP since SEASON 5,i lost 14 Daily Misons and 2 weekly 200RP crate,total i lost 960RP point

[sullen marsh]

@floral moon same bro

[night cloak]

BLZ help me

[floral moon]

@night cloak no one helping here i am facing since 28th May

@sullen marsh @nicholi_rampasard they are sleeping, they cant support us becaues we are normal players, if we are STREAMERS or ESPORTS player our problem will bel solved in 24 Hours.

[night cloak]

@floral moon what should i do ???

[ancient oar]

How do I use my Premium Crate Coupon

[floral moon]

@night cloak Send your screen record and screen shot in #old and #questions, TWITTER, REDDIT..

[rare shore]

Hello is there anyone here works in the company

[nimble pond]

i keep getting this error every game

[polar marsh]

@tawdry bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

Where is the new update about our issue??? @lime juniper

[eager sundial]

@everyone i need to open my premium crates....

[vivid merlin]

@eager sundial @ancient oar they return on june 21

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @nimble pond. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[eager sundial]

thx man

[night cloak]

@vivid merlin There is a possibility that I can log out of my pubg account from all the devices that are open, change the email and password of my social networks linked to the account, but someone else has my pubg account open on their phone.

[vivid merlin]

@night cloak please contact customer service

[eager sundial]

@vivid merlin There is a possibility that I can log out of my pubg account from all the devices that are open, change the email and password of my social networks linked to the account, but someone else has my pubg account open on their phone.
@night cloak no

[night cloak]

@vivid merlin but it is that the customer service of the game takes many days to answer🤦🏻‍♀️

[eager sundial]

@night cloak u cant

[ancient oar]

ok ty

[eager sundial]

what?

@vivid merlin help

@vivid merlin what is the bot saying

[vivid merlin]

its because you typed the word ban@eager sundial

[eager sundial]

ohk so anything gonna happen...

[vivid merlin]

about?

[polar marsh]

@eager sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@eager sundial please do not use the word ban or banned, it triggers the bot only use those words if your account is banned

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient oar]

Can i see my FPS counter on pubg?

[spring zephyr]

@ancient oar Only on emulator. So, no.

[plush field]

Hi, can I speak to an employee? I lost my account by canceling the link and I was not helped to recover my account, and the messages inside the game cannot help me with anything, because you closed the conversation, and I want to recover my account that I have been waiting for since 8/20/2020 and I did not find a single answer

[storm flume]

If you have encountered an issue with the account unlinking feature, @plush field, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[plush field]

Hi, can I speak to an employee? I lost my account by canceling the link and I was not helped to recover my account, and the messages inside the game cannot help me with anything, because you closed the conversation, and I want to recover my account that I have been waiting for since 8/05/2020 and I did not find a single answer

[storm flume]

If you have encountered an issue with the account unlinking feature, @plush field, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[smoky wadi]

Does anyone here wants to see a cheater that I caught I reported him 2 days ago but haven’t heard any reply from tencent I recorded it too. Cant start a new topic on “report cheats channel.

[feral knoll]

@plush field contact them again and send correct required information else your account will not be recovered.

[smoky wadi]

@plush field please dont spam

[storm flume]

Hello, @smoky wadi!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@unkempt hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[upbeat marsh]

Upcoming premium crate date

[spring zephyr]

@upbeat marsh The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[upbeat marsh]

@spring zephyr ok thanks

[plush field]

@feral knoll I did, but the conversation is closed

@smoky wadi wt??

[storm flume]

If you have encountered an issue with the account unlinking feature, @cobalt mango, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Please refer to subpoint 2.5 in #faq for further information, @cobalt mango. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[untold summit]

@sand path HELLO

[craggy torrent]

When premium create will available in pubg global version

[spring zephyr]

@craggy torrent The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[kind drift]

@craggy torrent 21st june

[spring zephyr]

@plush field Please do contact the customer service again and provide more info.
We are just the staff of this discord server, so we can't really do much for account related issues.

[craggy torrent]

@spring zephyr tnx for ur information bro

[frosty river]

Why is this happening someone help me

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @frosty river. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@frosty river i have got this

read this

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[frosty river]

already fixed my device time and everything

still happening

[vagrant onyx]

@frosty river maybe lot of report or your suspect of your acc
did you was playing with wifi or data when its happen ?

[frosty river]

wifi

[elfin canopy]

Emulator?

[frosty river]

i play on an iphone 8 pro and this happens

[elfin canopy]

Make sure your internet connection is stable.

[frosty river]

it is

[vagrant onyx]

@frosty river i played 2 days with data - 4G its happen ( got 2 in a raw )
maybe error happen with data and pubgm

[frosty river]

i use wifi tho

and its the fastest one in Canada

[vagrant onyx]

@frosty river main also fastest 4G

[frosty river]

like wtf

this bug making me crazy

[vagrant onyx]

Its maybe happen cause erorr with connection and pubgm

@frosty river yes maybe a bug maybe not

[frosty river]

it only happens with my iphone 8

doesnt happen with my ipad nor my iphone 11 pro

[vagrant onyx]

You cant till 100%

[frosty river]

it has to be a bug

i play competitive pubgm and do youtube as well

[vagrant onyx]

Yes

[frosty river]

idk why i get it terminated its stupid

[vagrant onyx]

data error with client happen

@frosty river

( its happen with lot of people )

Even famous youtuber

[frosty river]

so when are they going to fix it

[vagrant onyx]

@frosty river no body know ( if its was a bug or not a bug ) its could be not a bug
cause sometime error happen with connection and pubgm so thats happen

[frosty river]

its the 10th time it has happened

its not sometimes

its been constantly happening

[vagrant onyx]

@frosty river rest your wifi connection ( make sure your network has no slow speed )

wait for sometime ( don’t play for 30m to 1 hour )

[frosty river]

if its a wifi error shouldnt it happen with other devices too?

[vagrant onyx]

@frosty river some say its happen when people report you

and your acc get suspect of cheating or suspect of your gameplay

and also when you get high kills

So like you get 10 min ban than they check your acc ( than they give your acc back )

[frosty river]

6 kills is high?

[vagrant onyx]

@frosty river no

I am tilling

[frosty river]

i get that thing happening everytime i get to 6 kills

[vagrant onyx]

That could happen and that could not happen

[ancient oar]

oh pkay ty

[frosty river]

tell me all the possible solutions i can do to fix it so i can do all of them

[vagrant onyx]

@frosty river i cant till you its cause of report 100%
( its might could happen of that )

@frosty river i told you some

i helped you a lot

No body will help you like this

[lusty sandal]

hello

pubg mobile support?

[spring zephyr]

@lusty sandal What's the issue?

[lusty sandal]

I need to recover my account in the game

My device has been hacked and viruses entered and I am not using hacker

[vagrant onyx]

@night cloak for chatting in #chat or #pubg-mobile

[spring zephyr]

@lusty sandal You got banned?

[lusty sandal]

yes

[lean crescent]

Is the date/time of your device correct?@frosty river

[rotund pivot]

When is Andy coming dude

[spring zephyr]

@chilly ermine Please don't use any other languages aside English.

[storm flume]

We currently do not have a specific release date for the upcoming update, @rotund pivot. Once we do, we will publish further information in #news.

[chilly ermine]

i mean he deserved it

plus it was all written in english

[spring zephyr]

If you don't need any support, then please move to a discussion channel.

[atomic nymph]

Is there any way you can link a Facebook pubg ID to an Email ID without linking it in the game? It's cuz I lost access to Facebook and I cant login into my old account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @atomic nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[silk folio]

somebody hack my pubg fb account and he black mail me and he say he sell my account to Mexico my pubg ID is 5205035774 please some one help me😭

[spring zephyr]

@silk folio Do you still have access to your account?

[silk folio]

Yes

I link play games too

No bro I don't try to buy cheap uc how can I unlink my fb account to pubg

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @silk folio. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dire crescent]

@silk folio u can do that from facebook app by checking connections in it

[brazen abyss]

I changed my flag in pubg. Everyday i log in and it says 16 days left each day.

I know u have to wait 60 days but still.

[celest steeple]

hello

somebody hack my pubg account and he black mail me and he say he sell my account to Mexico my pubg ID is 5549131954 please some one help me

[spring zephyr]

@celest steeple Do you still have access to your account?

[slate path]

I have problem logging to my account

How I can contact support ?

[spring zephyr]

@slate path What's the issue?

[lofty nebula]

@spring zephyr bhai Andy character kab aayega

[slate path]

It says check connection

[spring zephyr]

@lofty nebula English please.

@slate path Can you upload a screenshot please.

[storm flume]

We currently do not have a specific release date for the upcoming update, @lofty nebula. Once we do, we will publish further information in #news.

[lofty nebula]

@spring zephyr i have 1200 character voucher for Andy plzz tell me what was expecting date of release

[upper kiln]

How to know who are spectating me in match?

[spring zephyr]

No info about it yet, @lofty nebula.

[slate path]

@spring zephyr how ? I can’t it’s open now

But it gives me many time

Like 10 min

[elfin canopy]

How to know who are spectating me in match?
@upper kiln This is intentional, now you cannot see the names of spectators.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @slate path. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slate path]

I’m tired @spring zephyr is it because the jailbreak ?

[upper kiln]

@elfin canopy ok👍

[slate path]

@spring zephyr please help I don’t want to lose my account because my jailbreak this is third time I got check data connection

[elfin canopy]

10 mins ban,@rustic hull?

[slate path]

I don’t want to get 2030 and I’m not using anything I know a lot of people have the same problem

[rustic hull]

Yeah 10 mins

[elfin canopy]

Refer to subpoint 4.11 of #faq ,@rustic hull and @slate path

[slate path]

@elfin canopy you sure this is my second account. My first account same problem 10 min then I got data error 2030 if I got another message like this this is not fair

[slate path]

Not agin PUBG

Again ...

[elfin canopy]

Yes, make sure you haven't activated any 3rd party app which alters with the data,@slate path

Stable internet connection is required too

If you still face the issue, contact in-game customer support

[slate path]

I didn’t sir that’s what happens with me first time my main account I got data error and 2030 I’m so sad

I’m scared to open it again

[valid kettle]

@elfin canopy 5 times I contacted in-game customer service and 5 times they said that we've recovered your account but I haven't received my account back yet.. bro pls give me any other option to recover my account 🙏🙏🙏

@lime juniper 5 times I contacted in-game customer service and 5 times they said that we've recovered your account but I haven't received my account back yet.. bro pls give me any other option to recover my account🙏🙏🙏

[storm flume]

If you have encountered an issue with the account unlinking feature, @valid kettle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

There is no other option,@valid kettle. Wait patiently, and of still haven't recovered the account, contact them again and provide your details correctly.

[rustic hull]

I got it more than 18 times

[valid kettle]

I provided everything correctly.. but they are saying that we've recovered your new account which we'd told to create after losing your account

[elfin canopy]

#questions message

@rustic hull and @slate path ^

[slate path]

How I can file a claim ?

[elfin canopy]

Contact them again,@valid kettle.

We are unable to help you with this issue.

By clicking on it,@slate path.

[slate path]

Where ?

[valid kettle]

@elfin canopy pls give me some other option na bro🙏🙏

Isn't there any admin here

[slate path]

I wanna file a claim about my first account

[elfin canopy]

Login your account, you'll get a option to "File claim", click on it, @slate path

[slate path]

Ok

[elfin canopy]

Unfortunately there's no other option,@valid kettle.

[valid kettle]

Ok bro..

[wild thorn]

How can i send uc to others?..

[elfin canopy]

https://www.pubgmobile.com/pay/
@wild thorn ^

[wild thorn]

The link is not working

[elfin canopy]

It is working.

[wild thorn]

Yeah now its working thank you

[warped night]

We have recieved the mail for PMIS online qualifiers.
As our one teammate who played the in game qualifiers cannot play as his hand is fractured.
we want to change one teammate now in the form.
We have sent the mail attached with the medical certificate to [e-mail] but havent recieved any reply yet
The deadline is today 3pm
What if do not recieve any response until then?
Should we fill the new player as the fourth player?
Or should we wait for the reply?
Please help

[elfin canopy]

We are not affiliated with PMIS,@warped night, try contacting them via the email again.

[serene terrace]

👍

[wild thorn]

How can i send my uc to others

[craggy blade]

@wild thorn You can send uc to others although you can't send your uc which are in your account to others.

[wild thorn]

Kk

I have some more doubts can i logut my Facebook id from pubg account

[craggy blade]

@wild thorn You mean uñlink?

[wild thorn]

Yeah

[craggy blade]

@wild thorn The account uńlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news

[wild thorn]

Ok

[floral dove]

hi i need to unlink the email login coz i lost my email .

[storm flume]

If you have encountered an issue with the account unlinking feature, @floral dove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@sinful patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz grove]

Teaming in solo

[spring zephyr]

@topaz grove Report them in-game.

[topaz grove]

Already did

Today two times i get teaming players in solo

[polar marsh]

@lone shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@lone shale No.

[lone shale]

sure

are you sure

[spring zephyr]

Yes, it won't get banned if you will switch to a emulator.

Unless you will use hacks

[iron trout]

When andy character will be available

[storm flume]

We currently do not have a specific release date for the upcoming update, @iron trout. Once we do, we will publish further information in #news.

[lone shale]

i use some time phone and sometime emulator @spring zephyr

[spring zephyr]

It's fine.

[lone shale]

ok thank you very much

@spring zephyr

[graceful ocean]

H

[spring zephyr]

@graceful ocean Yes?

[graceful ocean]

I need conqueror

How much?

[spring zephyr]

@graceful ocean You will need to get to top 500 in your server, to get the conqueror rank.

[graceful ocean]

Paid conqueror?

[spring zephyr]

@graceful ocean That's not a thing.

[graceful ocean]

I heard it from a pubg player

[graceful ocean]

He said that he also bought conqueror fo 250 INR

[spring zephyr]

@graceful ocean Well, he/she lied.
That's not a thing.

[twilit fossil]

I have 2 issues

[spring zephyr]

@twilit fossil The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[tulip perch]

I'm having an issue if anyone could help

[night cloak]

@graceful ocean Thats a scam

[twilit fossil]

I have. Drop any bomb or mis behaviour with team still my merit down why

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @twilit fossil. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[amber cedar]

Erangel 2.0 no news, andy character no news. Whats wrong going on 😐

[storm flume]

We currently do not have a specific release date for the upcoming update, @amber cedar. Once we do, we will publish further information in #news.

[twilit fossil]

Also I have not playd with cheting player still it's loss

[tulip perch]

is anyone here required to press the aim button while shooting in the game?

it wasn't like that before

[spring zephyr]

@tulip perch Check your settings, it can be on hold.

[tulip perch]

@spring zephyr On hold?

[spring zephyr]

@tulip perch Can you explain your issue in detail please.

[twilit fossil]

Still my answer not provide d

[tulip perch]

@spring zephyr I cannot automatically aim while shooting at an enemy player

[twilit fossil]

If I have played with cheter player then provide proof

[spring zephyr]

@tulip perch Automatically aim, you mean Aim assist?

@twilit fossil Read #faq 3.7 to know all about the merit system.

[tulip perch]

@spring zephyr No I mean that I have to press the aim button while I'm shooting at someone and I don't like it I get killed easily. I'm trying to say I want to aim and shoot at the same time.

Understand?

[alpine brook]

@tulip perch try 4 finger claw. Practice it

[twilit fossil]

Please proof that I have done only rules not matter here if I have not anything about role no 3.7 then why merit down or done then provide me proof

[storm flume]

You can contact the customer service via the game settings, @twilit fossil. Refer to subpoint 5.3 in #faq for further instructions.

[spring zephyr]

@tulip perch You mean that you want if you press the aim button then it keeps the aiming right?

[tulip perch]

@spring zephyr No. I never pressed the aim button before the update. If I press the fire button it will automatically aim the scope

ok

[spring zephyr]

@tulip perch Oh, i get it now.
It only happens with snipers right?

[tulip perch]

With any gun.

[spring zephyr]

@tulip perch Can you give a video of it please.

[tulip perch]

Wait.

[brazen abyss]

I changed my flag in pubg. Everyday i log in and it says 16 days left each day.

No one help me yet :/

[spring zephyr]

@brazen abyss Try repairing your game.

[brazen abyss]

Will i lose all my stuff @spring zephyr

[alpine brook]

@tulip perch It's impossible to tap on fire button & it’s automatically open ads

[tulip perch]

@spring zephyr It wasn't like that before the update

[celest steeple]

somebody hack my pubg account and he black mail me and he say he sell my account to Mexico my pubg ID is 5549131954 please some one help me

[bright hinge]

How to fix high ping

[celest steeple]

somebody hack my pubg account and he black mail me and he say he sell my account to Mexico my pubg ID is 5549131954 please some one help me

[tulip perch]

@alpine brook Is that required to do?

[spring zephyr]

@celest steeple Do you have access to your account?

[celest steeple]

no

[spring zephyr]

@tulip perch Can you provide a small video of your issue please.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @celest steeple. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[alpine brook]

@tulip perch yes. From beginning, i've tap on scope icon to open ads.

[celest steeple]

cant accesse untile 3 monthe

[bright hinge]

How to fix high ping in pubg mobile

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @bright hinge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@celest steeple Read #faq 2.8

[alpine brook]

@bright hinge all you need a stable internet connection

[pearl kite]

When next update goin to roll?

[bright hinge]

@alpine brook I am from India I use jio sim

[polar marsh]

@celest steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We currently do not have a specific release date for the upcoming update, @pearl kite. Once we do, we will publish further information in #news.

[pearl kite]

When premium crate goin to come back?

[craggy blade]

@pearl kite 21st June

[tulip perch]

@alpine brook but I never had to tap on scope before

[bright hinge]

@pearl kite on 21 June

[alpine brook]

@bright hinge maybe your internet is not stae the place you playing pubgm. Also you can try 4G only/Lte only mode

[bright hinge]

@alpine brook ok

[tulip perch]

@bright hinge 4G is preferable

[bright hinge]

@alpine brook I use vo lte

[alpine brook]

@tulip perch this is the first time i'm hearing something like that.

[bright hinge]

I use 4G sim

[alpine brook]

@bright hinge select preferred network type lte only

[bright hinge]

@alpine brook oky

@alpine brook I already use lte

[alpine brook]

@bright hinge how much ping you're getting right now. Send a screenshot

[bright hinge]

Oky@alpine brook

[alpine brook]

@tulip perch there is no way to open ads without tapping / holding scope icon.

[viral ocean]

No ad

[alpine brook]

@signal imp This is support channel. Do not spam

[floral moon]

Why ignoring our issu???

[elfin canopy]

We are not,@floral moon, we don't have any news about this issue yet.

[bright hinge]

I get low ping now

[alpine brook]

@bright hinge good to know that

[floral moon]

@alpine brook facing from last 14 days... And no any solution... PUBGM is a Big Platform but they have no any solution about this issue..

[alpine brook]

@floral moon it was fixed before. But it happening again & again.

[bright hinge]

Thanks@alpine brook

[floral moon]

@alpine brook if again and again, so why they are not fixing it

[floral moon]

@alpine brook old issue cant take more time to fix.

[bright hinge]

@floral moon you clicked on unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @bright hinge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[alpine brook]

@floral moon hope they'll fix it soon.

@elfin canopy please inform community about this issue. It happening with many people.

[elfin canopy]

They're aware of it,@alpine brook.

[tough mulch]

34 days my unlink account not recover 😭 Update and

[storm flume]

If you have encountered an issue with the account unlinking feature, @tough mulch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[dusky yarrow]

Help

[tough mulch]

My account not recover 34 days

[dusky yarrow]

@lime juniper can u plz open ur dm for 1 min i want to ask something

[dapper canyon]

Hlo

[dusky yarrow]

@night cloak can u help

[night cloak]

whats the issue

[dusky yarrow]

Can u come to dm for 1 min plz?

[night cloak]

DMs are open

[dusky yarrow]

Ok

[white steeple]

Is it legal to play pubg mobile in emulator other than gameloop??? Anybody know

[dusky yarrow]

@night cloak did

[storm flume]

Please refer to subpoint #3.17 in #faq for further information, @white steeple. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral moon]

@bright hinge no noob... Please watch my DISCORD history since 28th may

[dusky yarrow]

@somber solstice need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusky yarrow. Remember to read through #faq before asking questions in the support channels.

[dusky yarrow]

@somber solstice is this app safe i mean will i get banned

[arctic fox]

hi

[somber solstice]

Depends on the method of delivery. If it gives you a Google play credit that only applies to making a specific type of purchase, it should be fine. Otherwise, there is a risk. @dusky yarrow

[craggy blade]

@inner leaf The GUNCRAFT feature will be available for everyone soon.

[steady sphinx]

Any new reedem codes

[dusky yarrow]

@somber solstice it says it will send uc direct to our account i also asked rock he said its safe but thought of asking u too

[civic temple]

Is it okay to play #pubgmobile in Emulator and phone both?

[steady sphinx]

Free reedem codes

[craggy blade]

@civic temple yes

@civic temple Use game loop only as emulator.

[karmic trench]

@craggy blade can we play on both with the same id?

[somber solstice]

I myself have no experience with it. Also, I am not part of Tencent Games. So take what I say about whether it's allowed or not with a grain of salt.

[dusky yarrow]

Ok

[night cloak]

@steady sphinx the redeem codes are for different events and offers. There's no random redeem codes.

[craggy blade]

Yes, it won't get banned if you will switch to a emulator.

[heady falcon]

If you’re in Gold Tier

can you vs conquerors?

or is it impossible due to matchmaking

[karmic trench]

If an emulator player plays with a mobile player will the lobby contain all emulators?

[heady falcon]

If an emulator player plays with a mobile player will the lobby contain all emulators?
@karmic trench Yes

[craggy blade]

@karmic trench As the message says You will be matched with emulator players

[heady falcon]

@craggy blade If I was in Gold can I match up due to the matchmaking with Conquerors

[civic temple]

@the gamer, gameloop's requirement is not ok with my pc configuration. Too slow and laggy so i use phoenix os.

[craggy blade]

@heady falcon You can but rarely.

[heady falcon]

And when does that happen? Like when theres no people left?

[craggy blade]

@civic temple Only Game loop is recommended. Use #emulator-support for emulator related question.

[storm flume]

You can now access #emulator-chat and #emulator-support, @civic temple. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

I opened 100 crates of merry stegosaurus set.. Still i didn't got that 😭

[craggy blade]

@heady falcon When you play with conqueror tier players, there's a high chance you will be matched with conqueror enemies.

[storm willow]

@night cloak crate is luck based. Nothing can be done

[night cloak]

@storm willow Uff ok

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wispy quarry.

[polar marsh]

@wispy quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady falcon]

Kk thanks

[craggy blade]

Welcome :)

[arctic fox]

noononono

[polar marsh]

@rich yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ember root]

welcome all
dear pubg support

please I'm from egypt . and I have account I'd 531735552
icant get any event ramadan and voice Arabic
please help me

[floral moon]

@elfin canopy if they are aware of this issue so what thay are doing from last 14days???

[untold summit]

@sand path Hii

[civic fossil]

I cannot redeem my uc from indian bonus challange...
It is showing this...

[sand path]

I'm unable to help. @untold summit

[untold summit]

@sand path wat happened sir

[civic fossil]

@sand path please help me i am facing this issu from 3 days

[untold summit]

@sand path sir any problem

[sand path]

@civic fossil wait the cooldown.

@untold summit I tried. Only ingame is the way.

[night cloak]

<@&481161015728406538> @sand path There really is no way that you can close my account that is open on any device, I need to do it because someone has my account open on their mobile and is deleting my friends and consuming my UC and calling me offensive names.

[untold summit]

@sand path sir sanju and i also contated you sanju got account from here but i am only unlucky

[sand path]

@night cloak your social media must be compromised

@untold summit it wasn't in my hands.

[night cloak]

Please refrain from mentioning the moderator's role unless there is a moderator required for quick action in the channel. The role is made mentionable for emergency purposes.
Misusing this mention will lead to a stricter moderation actions.@night cloak

[untold summit]

@sand path sir can you try once please for me i am waiting from 34 days sir

[sand path]

Ok. But don't mention me again and again. Check ingame and try there too. @untold summit

[night cloak]

@sand path but change all the data to my social network, but that person has the account open on their phone and only enters when I disconnect.

[untold summit]

@sand path ok sir if you got an update den please privately reply me

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@steady sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tropic hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat bobcat]

I played four games yesterday, got killed three times by very obvious hackers. They have all been reported, as have other hackers, but none of them are getting banned. Why is that?

[storm flume]

Hello, @flat bobcat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rugged glen]

Why do I keep getting this error? I've been playing PUBG on the phone normally [almost a week since I got it]. But for the past 32hrs, I haven't been able to play, even when I connect to a WiFi network.
I've reset the phone and redownloaded PUBG, still doesn't work. Pls help.

[flat bobcat]

That’s not an answer to my question

I think a staff member should respond

[storm flume]

Be advised that reporting is not an automatic ban. An actual human has to investigate each report, which takes time.

[flat bobcat]

How long time? None (literally none) of the hackers I report have been banned.

[storm flume]

We can't give you a time frame, as each report is different. Some get verified quickly, others take a bit longer. Hackers are always trying to one up the developers, so some hacks take a little while to catch.

[flat bobcat]

Sure. Tencent don’t care, that’s the truth. The staff know this. It is shameful to ask people to spend money on this game.

I’m not saying staff or moderators don’t care, but the company in general doesn’t. Hackers are rife in this game and have been for months.

And it’s such an awesome game 😢

[storm flume]

It may come as a bit of a surprise, but getting rid of hackers isn't as simple as flipping a switch.

[flat bobcat]

I get that, but when obvious hackers are reported (as can be seen by watching them after dying), it wouldn’t take a lot of time to ban then if someone did watch them. But noone does.

[storm geode]

Subject: log in problem ,please help me
Dear Sir / madam
My account user : DARK乡KIRA
My email: [e-mail]
Sir/Madam , im not able to login in my pubg account , it's showing your account has beed disabled for violation of pubg mobile Guidelines .
But i had not done any thing against your Guidelines , i always follow every Guidelines and terms .
Please activate my ,PUBG account its very valuable & important for me ..
Thanks
AbdulRahman

[polar marsh]

@storm geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat bobcat]

So I respectfully disagree, it is as simple as flicking a switch, you just need someone to do t.

[floral moon]

I have a question, any Pubgm suppoters can ask us for our FB id or Email PW ??

[flat bobcat]

For starters, Tencent could give more resources to watching the videos posted in here so the cheater channel wasn’t restricted to a small percentage of users (and closed all the time)

[storm flume]

Hackers, naturally, don't want to be banned. They will try their hardest to prevent the developers from successfully doing so. Ultimately, they will be banned, but it will take time and lots of effort.

[flat bobcat]

You’re not dealing with my point.

[tacit creek]

Anybody seeing too much hackers in Fpp?

[flat bobcat]

And you know it. Just write that Tencent won’t put the resources to it and then that’s that. Stop defending the indefensible.

[tacit creek]

I'm sick and tired of this game too because of hackers

[storm flume]

If you think you know better, how about joining the company and doing it yourself, show us how it is really done?

[flat bobcat]

They’re in TPP, FPP, all game modes @tacit creek

[tight narwhal]

Здравствуйте, меня зовут Камиль Джафаров
я из города Баку,Азербайджан
моего игрока в PUBG MOBILE заблокировали на 10 лет.
Прощу прощение за то что был в игре с читерами и не сообщил в сообщество, я осознав свою ошибку прошу восстановить мой аккаунт для продолжения игрового процесса.
Я вложил в эту игру как минимум 1000-2000$ и собираюсь продолжать в том же духе.
Спасибо за внимание!!!

ID: 5530763306
NICKNAME: 『313』QaRaBaG
Аккаунт был привязан к FaceBook

[tacit creek]

Is this bot talking too much?

[storm flume]

Please do not use any other language aside from English in this channel, @tight narwhal. Refer to #613267301243944960 for language channels.

[flat bobcat]

I will be happy to have a conversation away from this server.

I love the game

[tacit creek]

Grand plo u are so true

[flat bobcat]

But it’s getting destroyed

[tacit creek]

All Tencent wants is to get new costumes in the game

[flat bobcat]

And it’s a simple question of resources and that’s a point you haven’t answered.

[tacit creek]

If they would rather spend the resources to eliminate cheaters would be better

[floral moon]

Waiting From last 14 days, 2 week completed but our issue not solved @somber solstice

[rugged glen]

Why do I keep getting this error? I've been playing PUBG on the phone normally [almost a week since I got it]. But for the past 32hrs, I haven't been able to play, even when I connect to a WiFi network.
I've reset the phone and redownloaded PUBG, still doesn't work. Pls help.
@rugged glen
So am I getting the help I need or what is going?

@floral moon I also have this problem

[storm flume]

Do you suppose that the same people who write the code draw the costumes? Graphics designers don't know anything about how to combat hackers anymore than programmers know how to draw. And executives know even less about both of those things. So what resources should they devote to fighting hackers?

[craggy blade]

@rugged glen Read #faq 4.10 if you are getting server did not respond

[vernal flume]

Am playing from season 2 but now game is getting worse. Hackers , lobby says player in game for 50 to 60 minutes. Game recruitment is getting worse. Cars still not fixed, ping is still high on all server even on 100mbps internet.

[flat bobcat]

People to watch the videos posted here would be a start

That’s not hard, just requires manpower

[floral moon]

@rugged glen they are ignoring us because we are not a streamer or esports player.. We are normal player

[rugged glen]

@craggy blade I've tried everything there already

[vernal flume]

Player shows idle in lobby but when invited player shows ingame wth

[rugged glen]

@floral moon that's how the world rolls. I got no hard feelings

[storm flume]

There are already people watching the videos. Reports collected here are forwarded to the company. Just watching won't do much, though. After watching, they still have to figure out how the hacker is getting past the safeguards already in place, and how to plug the hole they're getting in through. Which goes back to the different groups of people who work on the different aspects of the game.

[rugged glen]

If I don't get a fix in time, I'll just go play COD till update 0.19

[craggy blade]

Ok

[amber tulip]

why would they add pistols in sniper training

[rugged glen]

@amber tulip real life snipers carry pistols as secondary

[flat bobcat]

I understand there are two sides to this. How to deal with individual hackers and how to deal with them as a group. Clearly Tencent is struggling to deal with them as a group, so a simple solution is to ban them one by one (I know there are many, but there are also many paying customers). To then prevent them opening new accounts, force all users to give a mobile number to play. Sure, a few committed hackers will buy a new mobile, but most won’t.

[rugged glen]

Time to download COD 😫 😫

[storm flume]

Any "simple" solution you can think of, a hacker can spoof.

[flat bobcat]

I hate that game @rugged glen 😂

[rugged glen]

Hope it doesn't lag 😩

Ikr

[flat bobcat]

What’s wrong with my suggestion?

[rugged glen]

I'll be on it till my issue gets fixed

[flat bobcat]

Nothing, except Tencent won’t put in the resources.

[rugged glen]

Even the bot is ignoring us 😫 😫 😫

[flat bobcat]

By putting in resources I mean hire more staff

[storm flume]

Phone numbers can be spoofed. Ip addresses can be spoofed. Mac addresses can be spoofed.

[flat bobcat]

Then what about the resources?

And, btw, other games are doing the mobile thing successfully from what I read.

[storm flume]

Do remember that while companies do care about their customers' complaints, they exist to make their owners and investors money, first and foremost. We can't say what the company is planning on doing, as they do not communicate their plans with us, but rest assured that they are always considering all options. Necessarily, they will try to spend the least amount needed to deal with the issues that arise, but they will spend.

[azure rock]

My Twitter account hacked

[flat bobcat]

Fair enough, it took a while, but at least we got an admission that Tencent don’t care enough and clearly considers it bad value to do what it takes to deal with hackers. I appreciate the honesty 🙏

Just a shame it won’t be more open about that fact to people spending money on the game. It’s borderline unethical tbh.

Anyway, thanks again for saying it as it is.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @azure rock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cursive iris]

Guys i was playing fine on my samsung note 9 , but suddenly the graphics quality been so poor and the game is so slow and never been like before

tried re installing it but didnt help , any solution or anyone have an idea about this trouble?

[night cloak]

My account wont let me change above 18

It was supposed to change today but now it shows another month time

It would be really helpful if someone helps me on this one

I have really invested a lot in this acc and i cant rank push if it wont even let me play

[storm willow]

@night cloak contact customer support ingame

[night cloak]

There is no way to get customer support in game working

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[modern lava]

I got killed by a hacker and I reported him also but no action from pubg

[craggy blade]

Be advised that reporting is not an automatic ban. An actual human has to investigate each report, which takes time. @modern lava

[noble robin]

i wanted blue power ranger and accidentally chose red one

how to undo

[night cloak]

It keeps showing some bullcrap points and auto closes the chat

Please it would be really helpful if i can talk to them

[modern lava]

Sir is that offers available when we buyed 8uc we can get a box in which we have 30-1000 uc

[night cloak]

I am dying to play the game

I already wasted a month

It’s a real tragedy that a 5 star rated game on google has this type of issues

It wont even let me talk to a real person

[storm flume]

Unfortunately, the Discord staff doesn't have a backdoor to the Customer Support team and they are not able to access player data.

[night cloak]

So is this account just wasted ?

All those years down the drain?

[polar marsh]

@alpine marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Will someone help me

?

[viral ocean]

All u can do is wait

[polar marsh]

@mighty musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Bro i waited a month it was supposed to let me change yesterday

[polar marsh]

@cobalt notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how much time are they gonna take

[polar marsh]

@hard crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

i wish i could sue them

[daring blaze]

ı cant see enemy's name and kill message how happening this

[polar marsh]

@mighty musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@everyone i am facing this problem since 14days but PUBGM is not solved it, i lost my 14 RP DAILY MISSONS and 2 WEEKLY 200RP point crate, who is responcible for it???

[daring blaze]

<@&481161015728406538> ı need help reely on video ^^^^

ı cant see enemy's name and kill message how happening this
@daring blaze

[craggy blade]

@daring blaze If it's death replay it doesn't show.

[daring blaze]

can ı doing anyhing

if you can seeing speed hack

[glossy sable]

Please do not mention the Moderator role if there is not an emergency, @daring blaze. That was not an emergency.

Next time, just report them in-game using the report feature, on the drop-down list there are your teammates and the enemy that killed you, select this one. Now that you closed the game it is too late.

[daring blaze]

am ı cant do anything now?

whatever thank you

[cursive tinsel]

I’m trying to buy UCs with my debit card that is linked to my iTunes. And it says Purchase issue unable to make a purchase risk error code 1138

[errant brook]

I want someone who supports Bebji to help me with a blocking problem

[glossy sable]

Secure your account, @cursive tinsel.

What is your issue, @errant brook?

[night cloak]

guys is there an official email or something where i can get REAL help?

@everyone

[halcyon mortar]

hacker

[cursive tinsel]

@glossy sable It is secured 100% no one has access to it but me. I never had this issue before ... I really need to buy some UCs like now!!! Help help. !

[feral knoll]

@night cloak you get real help ingame CS.

@night cloak but if you dont send correct required information they cant do anything for you.

@cursive tinsel contact apple CS.

[charred glacier]

I m geeting client error

[cloud rain]

When is pubg gun modifie mode is comming

Plz say

[dull cove]

@cloud rain next update

[cloud rain]

@dull cove thnx bro

[candid nexus]

when is the next update

[dull cove]

u will know in #news

[candid nexus]

thx

[dull cove]

[glossy sable]

Soon™️

[night cloak]

@night cloak you get real help ingame CS.
@feral knoll I Tried that but it just closes the chat everythime

i tried emailing them and they just closed the ticket

this is really disgusting

i am getting anxiety

[glossy sable]

What issue are you facing?

[civic fossil]

Someone please help me .....
I am trying to gain attention in the discord from 3 days but no one is helping me....
I cannot redeem my uc from indian bonus challange shop as it is showing....

[ruby raft]

@sand path wtf is this happening to me

[sand path]

Yes?

[storm flume]

You can now access #emulator-chat and #emulator-support, @ruby raft. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[sand path]

Ask in #emulator-support. How to do a clean installation

[spiral shuttle]

Why the pubg mobile redemption center is not working ??

[lunar socket]

My account was lost

[polar marsh]

@lunar socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden crater]

@sand path is there any mod who understands arab?

[civic fossil]

@spiral shuttle hey do you have the same problem as mine

[spiral shuttle]

Every redeem code is invalid

[sand path]

@hidden crater If you need support in Arabic. You can ask in the MENA server from #613267301243944960

[charred glacier]

@ruby raft same problem bro

[sand path]

When did it start? @charred glacier

[charred glacier]

@sand path when I try to kill enmy

[civic fossil]

@sand path please help...
Just listen toe once

[charred glacier]

@sand path or in close combat

@sand path got a lot of tym

[sand path]

Install cleanly

Ask in #emulator-support

@civic fossil contact customer service in game

[charred glacier]

@sand path did it many time

@sand path I m using phone

[civic fossil]

@sand path but how to contact them

[storm flume]

Please refer to this channel's pinned messages for further information, @charred glacier:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

You can contact the customer service via the game settings, @civic fossil. Refer to subpoint 5.3 in #faq for further instructions.

[stone grove]

Hey there I am facing a problem there in other section of settings once I went there and I didn't knew about the gameplay management system thing and I mistakenly clicked on "no" button I am 18+ now it shows you can not play straight 2 hours and they are giving me 1 hour rest after an hour. ! Now when I tried to change it to "yes" it says you can change it after a month please I want to push my ranks and RP after all I have bought royale pass ! So I need to reach 100 rank please help

Help

[errant brook]

My account has been hacked .. and the hacker has been using cheating. I need help .

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @errant brook. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@stone grove all you can do is to wait for the countdown to reset

[lilac bloom]

Glitch there is no smoke in deathcam

[sand path]

#old @lilac bloom

[civic fossil]

@sand path they had asked my email but from then they had not sent any message to me..
What should i do next...?

[night cloak]

When the guncraft will come in my account

@sand path

[fast adder]

When will be Andy be released

[sand path]

@civic fossil send email

@night cloak soon

Soon @fast adder

[fading bloom]

need help can we gift royal pass to our friend if we have 600uc in account

[mellow crag]

I got #7 in solo middle east TPP Why I didn't eran any point ??
Id : 5240548507

[merry sandal]

No, @fading bloom. RP is not giftable via UC.

Because survival isn't the only factor that is considered in the distribution of points, @mellow crag. The number of kills matter as well.

[charred thorn]

Can anyone help me

[storm flume]

Please refer to subpoint #3.3 in #faq for further information, @mellow crag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

How may I help you@charred thorn

[charred thorn]

A friend of mine locked his account for ten years

[elfin canopy]

We cannot help regarding account suspension issues.

[night cloak]

@charred thorn ask them to contact in-game customer service

[cursive iris]

Guys i was playing fine on my samsung note 9 , but suddenly the graphics quality been so poor and the game is so slow and never been like before

[charred thorn]

Can the account be restored again?

[cursive iris]

tried re installing the game but didnt help

[visual cipher]

@night cloak hey i need help too

[night cloak]

Check if the auto graphics adjust is turned @cursive iris

@visual cipher yes

[cursive iris]

auto graphics adjust is in the mobile settings?

[night cloak]

@charred thorn only customer service could help you with those issues

@cursive iris in game settings > graphics

[visual cipher]

some linked a twitter account on my main pubg account how i can unlink it ?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @visual cipher. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[charred thorn]

@charred thorn only customer service could help you with those issues
@night cloak okay thanks

[cursive iris]

Not turned even if the adjust graphic is on , the quality shouldnt been so poor like this

[night cloak]

Try doing a routine repair@cursive iris

[cursive iris]

even while starting the game , the " starting pubg mobile logo " looks like im watching an youtube video with 144 quality

But i reinstalled the game already and didnt help

would the repair do something?

[night cloak]

@cursive iris try what I just said above.hope for the best

[cursive iris]

Ok , the repair which is in login screen right?

[night cloak]

Yep

[visual cipher]

@night cloak

[sudden basin]

I can not redeem any items in India bonus challenge

Can you hulp

[winged jungle]

is it allowed to use g_fx tóols cause my phone used to play pubg on stable 60fps and now it runs on 50fps and drops to 20 when there's an enemy squad

[night cloak]

@winged jungle No, you do get an answer from the bot in #pubg-mobile.

[mighty plover]

when pubg beta 0.19 is coming on Iphone ?

[night cloak]

@sudden basin try again later

[winged jungle]

I have a lot of friends that have played for 2 years with those tools and they don't get bàññed @night cloak

[storm flume]

You can apply for the PUBG MOBILE beta program here, @mighty plover:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

@winged jungle any violation will lead to a ban

[sudden basin]

I Will try more than 30 day this problem😩

I can not redeem any items in India bonus challenge I have 1000 point

[winged jungle]

well then how do I get the 60fps back is it just pubg's bad optimization or is it my os @night cloak

[sudden basin]

I am try to remember items sew me that access too frequently

[winged jungle]

I don't really get it how the performance suddenly decreased drastically

[sudden basin]

Please help me

[raven oxide]

Anyone facing problems while purchasing uc in-game?
Coz it's showing me security risk error and not proceeding

[night cloak]

I completed all the missions regarding weapon master but I didn't get the title

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @winged jungle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Plz help

[sudden basin]

Please help me

I can not redeem any items in India bonus challenge

[feral knoll]

@night cloak you must be in platinum tier or above and use weapons in one classic game.

[night cloak]

I'm in platinum

[sudden basin]

I have 1564 point in India bonus challenge but I can not redeem any items

[feral knoll]

@sudden basin please try routine repairing.

[night cloak]

What shall I do 😔

[night cloak]

I'm in platinum and did all the kills in same match

[sudden basin]

I try any thing but do anything

[night cloak]

This is a simple glitch @rancid summit

[elfin canopy]

@sudden basin Have you redeemed any items today?

[feral knoll]

@night cloak do you knock and finish using same weapon?

[sudden basin]

I will trying continue 30days

[night cloak]

Knock, with any other but kill with the required one

[sudden basin]

Redeem any items in India bonus challenge

[night cloak]

It works though

How to report some one teamin on solo

Hahaha @night cloak

[sudden basin]

@elfin canopy I can not redeem any items

[night cloak]

@night cloak report them via in-game

[elfin canopy]

@sudden basin How long you've been facing this issue?

[night cloak]

I have photos and i think there is over 1m report

[feral knoll]

@night cloak knock and finish using same weapon.

[sudden basin]

@elfin canopy 15--20 days

Please help me

[night cloak]

@feral knoll I have seen couple of videos which say, no need to do that

[steady compass]

#questions I am now 20 year old but in game my gameplay management is On . tomorrow the gameplay management date showing 2020.06.18 but now showing 2020.07.09 sir i don't play mora then 3 hour plz help sir

[elfin canopy]

@sudden basin clear cache and routine repair your game.

[sudden basin]

@elfin canopy ok I trying

[mighty plover]

is beta coming tomorrow?

[azure rock]

Email link further

[civic fossil]

@elfin canopy i am facing the same issue from two days ....
Actually the problem is with the account not with the game as i have logged in my account in another device but it stiil show..
"Access too frequently"

[feral knoll]

@night cloak try this

[night cloak]

@feral knoll ok 😔

[elfin canopy]

Did you try contacting customer support regarding this issue,@civic fossil?

@mighty plover Do ask it in beta server, we don't have any information regarding this.

[civic fossil]

@elfin canopy yes i have done it just half an hour ago...
@nadeko had advised me to do so

[elfin canopy]

@civic fossil Good.

English,@ionic raft.

[polar marsh]

@shell rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic fossil]

@elfin canopy how would i know that they solved my problem ...
Did they send me a mail or something else in game??

[night cloak]

Please let me report

[sudden basin]

@polar marsh please help me I can not redeem any items in India bonus challenge I have 1000 pants but can not redeem any items

[elfin canopy]

They'll contact you and you can also check in-game,@civic fossil.

[storm flume]

You can contact the customer service via the game settings, @sudden basin. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

What's the issue,@night cloak?

[sudden basin]

I am already try @storm flume but do not redeem any items

[ionic raft]

@elfin canopy what

[sudden basin]

🙏🙏🙏help me

[elfin canopy]

Please wait patiently,@sudden basin

Use English in support channels,@ionic raft.

[ionic raft]

@elfin canopy thanks

[sudden basin]

@elfin canopy @storm flume iam waiting last 20 days but do nothing

[feral knoll]

@floral moon i hade the same problem, clearing data worked for me

[elfin canopy]

@sudden basin contact customer support.

[sudden basin]

@elfin canopy iam already tried

Not redeem any items

[elfin canopy]

Post it in #old along with the screenshot in a single message,@sudden basin.

[sudden basin]

Ok now I am and tried

[cursive flare]

Why date was changed

[ionic raft]

The Twitter account has been stolen, so I wanted you to help me, please

[elfin canopy]

@cursive flare try changing it again after the cooldown period.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ionic raft. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[ionic raft]

@elfin canopy can you help me

[elfin canopy]

Try recovering your Twitter account, refer to subpoint 2.8 of #faq, @ionic raft.

[sudden basin]

@elfin canopy not work

[ionic raft]

@elfin canopy I

[elfin canopy]

Post it in #old along with the screenshot in a single message,@sudden basin.

[ionic raft]

What should I do here

[odd raven]

I lost my account after the feature of unlinking the accounts that made half of the players in Bebji lose their accounts, and my account has been closed for 32 days. I have not found any help from the administration. They only say that the account has been restored and I have not recovered anything. What do I do, will I restore it or what?

[storm flume]

If you have encountered an issue with the account unlinking feature, @odd raven, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@ionic raft scroll up and read the #faq 2.8

[floral moon]

NOOB#7626 no its not work on my id

[ionic raft]

@night cloak thanks

[elfin canopy]

Recover your Twitter account, use this link,@ionic raft https://help.twitter.com.

[ionic raft]

Thanks very much ❤️

[storm flume]

You can contact the customer service via the game settings, @loud kite. Refer to subpoint 5.3 in #faq for further instructions.

[loud kite]

Ok

[polar marsh]

@radiant coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lone ledge]

Can someone help..
The game logged out of my account and when i wanted to log in again the game said that my account doesn't exist and I've to create another one and i did with the same email when i tried to write the same name it didn't work cuz someone already have it me and it made me start from the beginning and when i searched for my old account i couldn't find it but when my friend did she could find it in her friend list and I'm her partner so my character and my old account still appears in her profile but I can't get it back and i want it so bad This is my account since i started the game since s4 so pls anyone have any idea?

My account didn't suspended or something and i didn't use any hack

[marble berry]

How i turn yes option in pubg

[neat grail]

Settings > other > yes but you need to wait for a month

It's for your health

[shy mist]

Why I do never get matchmaking in Warehouse..? It's like I've to wait 30+ secs to play it whereas Domination and assualt starts within 5 secs ..

[marble berry]

No i cant wait 1 month

Yes it or tell me how to yes before 1 month

[elfin canopy]

No other option,@marble berry.

[random torrent]

hi btw my phone have gyroscope but I cant activate it in pubg if anyone have idea about that pls tell me

[marble berry]

And 2nd thing i need audio files

3rd thing my device name real me 5 when i try to make grapic full hd it say not avaiable coming soon why my device 4 ram 64rom snapdragon 665

[polar marsh]

@uneven epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender grove]

Lost acc for 1 mon

[marble berry]

3rd thing my device name real me 5 when i try to make grapic full hd it say not avaiable coming soon why my device 4 ram 64rom snapdragon 665

[elfin canopy]

It's not available for your device cause your device doesn't support it,@marble berry.

[marble berry]

Its 665

[elfin canopy]

Contact in-game customer support and provide them the required details, @slender grove.

[marble berry]

Why

[elfin canopy]

That's cause of device specifications.

Only high available for high end devices.

[marble berry]

One more thing almost 1 month the problem is in erangal no power full lot in pochinki gorgo novo etc why

[elfin canopy]

The loot is balanced, @marble berry, I don't think there's any issue about loot, however if you feel like there's less loot, you may post about it in #old.

[uncut stirrup]

I'm reporting a hacker for more than 2 weeks , but there is no changes in his account.

[marble berry]

Oky thanks but no loot i post video when i am free now i am busy

[elfin canopy]

Okay.

It takes time to process a report,@uncut stirrup

[normal arrow]

help how many days I should be offline to get returner mission?

[neat grail]

Like 30+

[marble berry]

Give my pubg pakistan server link

[obsidian marten]

Hi

Halo

[short eagle]

@obsidian marten hello do you need help with anything?

[dull cove]

@marble berry u can goto #613267301243944960 to see available partner server

[polar marsh]

@obsidian marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obsidian flicker]

I am experiencing FPS issues after removal of jungle mode update. Please resolve it soon

[elfin canopy]

Try repairing your game,@obsidian flicker.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @obsidian flicker. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[distant yacht]

I want to change my gameplay management system as age 18 above

[craggy blade]

@distant yacht Wait 1 month

[polar marsh]

@sly dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Are you above 18,@distant yacht?

[distant yacht]

Yes

Why I want to wait 1 month

[craggy blade]

You can change once in 30 days.

[distant yacht]

Ok thanks 😊

[craggy blade]

Welcome :)

[elfin canopy]

Btw the option is in, settings > other > gameplay management.

[dense surge]

My mic is not working while playing match

[elfin canopy]

Try repairing your game,@dense surge.

[dense surge]

How?

[elfin canopy]

From login screen,@dense surge.

"routine repair"

Also fill out this form, https://bit.ly/2X3CpmH.

[dense surge]

Will it get fixed

[elfin canopy]

No begging,@opaque forge.

[opaque forge]

@elfin canopywhy

[elfin canopy]

It's a way to fix, @dense surge.

[dense surge]

Ok

[elfin canopy]

It violates our #613267301243944960, @opaque forge.

[dull cove]

no selling here

[elfin canopy]

Buying and selling of account violates PUBGM ToS,@opaque forge.

[dense surge]

Can I get to know the next update date @elfin canopy

[opaque forge]

What's this

[storm flume]

We currently do not have a specific release date for the upcoming update, @dense surge. Once we do, we will publish further information in #news.

[elfin canopy]

It's Mee6 bot,@opaque forge, you just leveled up in our server.

[dense surge]

Ok @storm flume

[opaque forge]

@elfin canopyWhat's the use?

[elfin canopy]

Read #613267301243944960 to know about the level roles,@opaque forge, also use #discord for queries regarding this server.

[dense surge]

Is it true about upcoming Bot 2.0 @elfin canopy @storm flume

[floral moon]

@feral knoll i do Factory data reset in my phone, i cleared my all data and cleared FACEBOOK cookes also but its not work cant log in. 😭😭😭

[elfin canopy]

Uhh, @dense surge?

[dense surge]

Can I get a clarity? @elfin canopy

[elfin canopy]

Regarding,@dense surge?

[opaque forge]

@elfin canopy thanks

[dense surge]

Bot 2.0 leaks

[elfin canopy]

Bot 2.0,@dense surge?

We don't have any information regarding the upcoming updates yet,@dense surge, keep an eye on #news.

@night cloak use #chat / #pubg-mobile, depending on the context.

[night cloak]

Nah

[dense surge]

Yeah, I got a news that pubg is upgrading bot by throwing grenades and increasing damage

[ancient hare]

Hii guys

[floral moon]

@everyone i do Factory data reset in my phone, i cleared my all data and cleared FACEBOOK cookes also but its not work cant log in. 😭😭😭

[short eagle]

@ancient hare hello do you need help with anything?

[night cloak]

@elfin canopy sorry mav. Not until I get my clan back.

[sand path]

Move to #chat

[night cloak]

N-O

[random torrent]

guys I need help in something

[elfin canopy]

@floral moon We are unable to help you with this issue.

[night cloak]

Any admin here? I want to talk urgently about PMIS 2020

@random torrent what u need?

[sand path]

@night cloak yes?

[random torrent]

my phone have gyroscope but I cant activate it in pubg

[night cloak]

@sand path can i dm?

[sand path]

Regarding?

[night cloak]

PMIS 2020

[sand path]

If its about why you didn't qualify. I cannot help with that.

[night cloak]

We're Qualified For Pre Qualifiers and need to talk something regarding that

[sand path]

Ask here

[glossy sable]

Move to a discussion channel if you do not need support, @night cloak.

This is your last warning.

[night cloak]

We're Qualified for Pre Qualifiers

Even I submitted my respect yesterday

[sand path]

Yeah. You can only send once.

[obsidian flicker]

I have done it already nothing happened thats why i am texting message here @storm flume

[night cloak]

Ok Thanks for help

[floral moon]

@elfin canopy no any solution??

[sand path]

Well. As far as I know it cannot be changed. You can try an email to [e-mail]
Or
Contact someone in the special server.
@night cloak

This is the global server. We cannot help with regional events. Or try contacting TEJAL or krishan in the Indian server.

[void coral]

Where is the justice every minute he tries to log in I cannot play

Do not tell me to contact customer service

[night cloak]

Can you please provide me Link to Pubg india server? @sand path

[sand path]

That is the only way. Follow the example in #faq 2.5. @void coral

[void coral]

My account spent a lot of money on it

[sand path]

I'll dm you. @night cloak

[urban oracle]

I wanna talk to someone please

[polar marsh]

@shrewd zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[void coral]

This is unfair

[urban oracle]

My account stolen

[neat grail]

How did you account get stolen

[void coral]

Please help me

[night cloak]

High pings in asia server country region Pakistan.

[glossy sable]

Don't click on links for free skins. ¯_(ツ)_/¯

[urban oracle]

From twitter

[shrewd zodiac]

What does modification of runtime game data means? i always experience this.. i cant play properly with this..

[neat grail]

Contact twitter and recover your account

[urban oracle]

He change all my information, email mobile number & everything

I only can open my acc from my facebook only

[void coral]

Someone hacked my Facebook account but was linked to my email and phone

[urban oracle]

But when he log in from twitter

I’m getting out

[neat grail]

Contact twitter to recover your Twitter account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @neat grail, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@shrewd zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

@night cloak Try different network.

[void coral]

:(

[urban oracle]

Ok if i contact twitter now he put his email and linked what can i do

[agile flax]

why is the report cheaters section always closed

[void coral]

@neat grail ?? What I can do ??

[craggy blade]

@agile flax It's not always closed. It opens mostly on Monday. You need to be level 10 in discord server to message there.

[neat grail]

@void coral what is it

[shrewd zodiac]

@craggy blade can i PM you about something

[void coral]

M@neat grail Someone hacked my Facebook account but was linked to my email and phone

[neat grail]

@urban oracle follow 2.8 in #faq

[craggy blade]

@shrewd zodiac ok

[quasi thorn]

guyz by mistake i have set the age below 18!! how can i reset it now??

[urban oracle]

Follow who?

[neat grail]

@quasi thorn wait a month and click yes

@void coral recover your Facebook account

[void coral]

Related

Really?????

[shrewd zodiac]

can someone help me with this..

what does it mean?

[void coral]

Everyone says something different

[craggy blade]

@quasi thorn You can reset after 30 days. In settings > others. Make sure to select +18

[shrewd zodiac]

can someone help pls

[quasi thorn]

i am 18+ now what can i do to reset??

@craggy blade @neat grail

[mortal atlas]

I Unlink My Pubg Account So Anyone Please Help Me To Recover it ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @mortal atlas, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[craggy blade]

@quasi thorn Wait 30 days. After you can. In settings > Others.

[night cloak]

@craggy blade nah, I only have one isp here in my area and the other one is 4g which is pretty bad here. I used to get pings around 120ms a few days ago now since I want push my rank in that server my pings gone mad bro i just want to know if it's the game server or my isp.

[mortal atlas]

Please @everyone Help Me I Lost My Pubg Account

[wooden hemlock]

When bonus challenges available?

[woeful fern]

When will premium crate be available?

[short eagle]

june 21 @woeful fern