questions

[fallen blade]

@elfin canopy y my account linked by google play but i sign in after 6 month get new account....

[night cloak]

Ok @elfin canopy

[fallen blade]

@elfin canopy you need my email + id + name ?

[elfin canopy]

You sure you're entering correct email,@fallen blade?

[fallen blade]

@elfin canopy y im sure !

[elfin canopy]

No we don't need your email ID

[vivid merlin]

you sure it wasnt a guest account?

[fallen blade]

i am sure my account linked by google play

[left bough]

Hi guys, why did the cheater report page not update?

[vivid merlin]

its closed for now @left bough but you also need level 10 for the rare role to have permission to type in there

[elfin canopy]

It's weekend,@left bough.

Probably on Monday/Tuesday

Did you deleted your account,@fallen blade?

[fallen blade]

@elfin canopy i deleted pubg and every thing than change my phone when i sgin in get new account

id: 5328232255
Name: XXHMDXX

[left bough]

@vivid merlin I know that, but the last day of the reports was last Monday

[elfin canopy]

Did you deleted your account on PUBGM?

[vivid merlin]

what is your new phone and previous phone?@fallen blade

[fallen blade]

@vivid merlin Galaxy S9

[night cloak]

@left bough u can report players ingame as #cheater-reports is currently closed for the earlier reports to be processed

[vivid merlin]

was the previous phone you had before switching an IOS?

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[vivid merlin]

@night cloak clear game cache and restart to see if that helps

[night cloak]

thank you

[fallen blade]

@vivid merlin i creat my pubg account, phone Galaxy S9 now A50

[elfin canopy]

@night cloak your current streak is 4. You got legendary item after reaching 67.

[fallen blade]

can u check what a problem?

[vivid merlin]

@fallen blade have you contacted customer service?

[night cloak]

i did 200

[elfin canopy]

Your jinxed steak has been broken.

That's Mythic

[night cloak]

@night cloak one achievement is for mythic items while other is for legendary

[fallen blade]

@vivid merlin i sent email for pubg .. Automated reply and on PubgM same automated reply

[elfin canopy]

Congratulations on your legendary item, @night cloak.

[vivid merlin]

@fallen blade what does the automated message reply with?

[fallen blade]

@vivid merlin ^

[vivid merlin]

have you contacted the in-game support?

[fallen blade]

@vivid merlin y same !!

Nobody responds

only bot

[vivid merlin]

if you have contacted the in-game customer support with the proper information they should get back to you on how to recover the account

[fallen blade]

@vivid merlin Lol There is no one, just automatic response!

[night cloak]

Pubg support sucks and never helps

[shy mist]

Can we get an option to change video quality when watching through in-game?

[vivid merlin]

@fallen blade if given the right information the bot will say they will reply to you soon

@shy mist ask in #old please

@night cloak I'm sorry you feel that way can I ask why?

[fallen blade]

@vivid merlin i give him every thing he close my ticket !!!!!

[vivid merlin]

maybe it was a mistake did you try again?@fallen blade

[fallen blade]

@vivid merlin 1 week every day i try always bot close my ticket

and sent email aoutmatic reply...

[night cloak]

PMIS scam

some activities do not appear in my account how to resolve this

[abstract eagle]

Our one of the stream got copyright strike for PMPL viewer party can anyone help us to solve this problem 😦 Takedown issued by: tencent games

[night cloak]

Wtf you are doing PUBG officials...
The legit players didn't qualified and the players whose 4 players can be killed by even a single guy are qualified...
If you don't have a good method of conducting the tournaments then please stop organizing tournaments....

[vivid merlin]

@night cloak can you elaborate me on this issue?

[night cloak]

@vivid merlin I been trying to contact them because my account says at risk when I try to purchase UC and nobody helps NOBODY

[river shale]

‎ماعوڤك؟
5826279064

This player is a cheater, I have proof, and I sent him on the reporter site about cheaters, and he has not been stopped. Why

[storm flume]

Please do not use any other language aside from English in this channel, @river shale. Refer to #613267301243944960 for language channels.

[night cloak]

@shy mantle bro 121 matches mai zyada nahi hai ye kd

@vivid merlin the Ramazan event and the football event that followed are not visible

[vivid merlin]

@night cloak please do be patient after contacting it can take time

[night cloak]

PMIS is scam
..

[river shale]

5826279064

This player is a cheater, I have proof, and I sent him on the reporter site about cheaters, and he has not been stopped. Why

[vivid merlin]

@night cloak please only use English for PMIS related queries join the Indian pubgm server in #613267301243944960

[night cloak]

@vivid merlin they have wrote back and no answers whatsoever

[torn plover]

Is it ok to use VPN while playing the game? @vivid merlin

[vivid merlin]

@river shale you can report them here http://cheater-report.pubgm.cc or in #cheater-reports when they open

[night cloak]

@vivid merlin

[vivid merlin]

@torn plover

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[shy mantle]

@night cloak اخوي انا مصور الو فيديو وهو بعترف انو هكر بنفس القين

[storm flume]

Please do not use any other language aside from English in this channel, @shy mantle. Refer to #613267301243944960 for language channels.

[abstract eagle]

@vivid merlin please check my up message need help 😦

[vivid merlin]

@night cloak try to clear the games cache and restart the app

[polar marsh]

@torn plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@abstract eagle try to contact pubg or ask one of the admins

[night cloak]

@vivid merlin I did it. it's not fixed.

[river shale]

I uploaded the video to the site and no action was taken against it

[vivid merlin]

@night cloak the uc risk is an issue on ios part

[shy mist]

@vivid merlin Okay thnx

[vivid merlin]

@river shale if no action was taken it was most likely found that they werent using any cheats or the video didnt have enough evidence

[abstract eagle]

@vivid merlin can you please talk with admin for that 200k channel got striked 😦

[night cloak]

@vivid merlin how so? I can purchase on my other account with no issues wouldn’t it not work on my other acct if it was iOS?

[vivid merlin]

@night cloak have you tried to contact ios support?

[night cloak]

@vivid merlin would I just call them?

[river shale]

Good. Shoots Ak’s weapon from a distance, walks fast, and is allied to the enemy. Is this evidence not enough? We are not children.

[vivid merlin]

@night cloak you might be able to and find out what's wrong

[night cloak]

@vivid merlin I deleted the game and reinstalled it
problem not fixed

[vivid merlin]

@night cloak check dms

[torn plover]

@vivid merlin is there any danger in my account if i use vpn while playing?

[vivid merlin]

I can't give much information on that matter but most likely the game might pick it up as a third-party app please use it at your own risk@torn plover

[night cloak]

@vivid merlin of that doesn’t work is their anything PUBG can do? And thanks btw

[vivid merlin]

@night cloak pubg most likely can fix the issue if its not an issue on apple's part

[river shale]

I have full evidence of some cheaters and I will present it to my lawyer in order to file a lawsuit against you and recover all the money I spent on the game

[night cloak]

I really don’t think it’s apples part because I can purchase on my other acct @vivid merlin

[vivid merlin]

have you tried to clear the game cache and do a routine repair?@night cloak

[night cloak]

@vivid merlin how do I do that!?

[polar marsh]

@jagged ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

go under the apps setting go to pubg and to storage then clear cache, then login to pubg go under settings > basic and at the bottom right it will say logout then on the login screen it will say repair then do a routine repair

[abstract eagle]

@vivid merlin how to talk to admin 😦 can you please talk with them and bring them here

isn't viewer party legal to do? getting first time copyright strike 😦 haven't seen anyone got

[vivid merlin]

@abstract eagle I would advise to contact a mod or admin and let them become aware of this issue you can try to dm one of them if that doesnt work try to mention one

[night cloak]

my pubg account attached with facebook account and facebook account was disabled permently what should i do now ? need help

[vivid merlin]

@night cloak please read faq 2.8 in #faq

@sharp nexus please do not bypass the chat filter

[abstract eagle]

@bold siren please check your DM

[night cloak]

my Pubg is saying not supported at the moment pls help me in it

@vivid merlin yeah Apple said it’s on PUBG end and it’s not their part

[elder sage]

give as emulator rule

[warm solar]

Anybody up fro pubg?

[wary belfry]

@somber solstice Help me

[vivid merlin]

@warm solar #activities

@wary belfry what's the issue?

@night cloak try to contact ingame customer support

@elder sage you want the emulator role?

[rigid totem]

hello how can i contact customer support through discord ?

[night cloak]

@vivid merlin u can’t

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @lone egret.

[polar marsh]

@lone egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@night cloak what do you mean?

@rigid totem you can contact customer support through the in-game support

[wary belfry]

@vivid merlin I lost my PUBG account how to recover

[mint adder]

guys someone hacked my account , and keeps logged me out , I contact in-game support and they ask me about registration date , I play from season 2 but forget the actual month of it so , can anyone helps me ? I just need to know when season 2 started .

[vivid merlin]

@wary belfry was it unIinked or hacked?

[night cloak]

@vivid merlin I’ve tried emailing them and the customer service in the game no good answers they tell me to contact iOS

[vivid merlin]

@night cloak you tried the repair option?

[wary belfry]

@vivid merlin By unlinking with Facebook and I forgot my gmail which was linked with PUBG

[storm flume]

If you have encountered an issue with the account unlinking feature, @wary belfry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@vivid merlin yes 😦

[vivid merlin]

@wary belfry have you contacted in-game customer support?

@night cloak can you wait until someone that knows the issue better comes?

[wary belfry]

@vivid merlin yes but they did not response

[vivid merlin]

@wary belfry it can take up to 90 days

[dapper dirge]

hi

[vivid merlin]

@dapper dirge hello what's the issue?

[mint adder]

@vivid merlin guys someone hacked my account , and keeps logged me out , I contact in-game support and they ask me about registration date , I play from season 2 but forget the actual month of it so , can anyone helps me ? I just need to know when season 2 started .

[wary belfry]

@vivid merlin OH MY GOD 😱

[dapper dirge]

help me bro

[vital osprey]

please do something regarding the PMIS 2020, players with more average kills haven't get slot while teams with lower average kills have recieved the confirmation email

[vivid merlin]

@mint adder it came out somewhere back in may of 2018

@vital osprey for PMIS related queries join the Indian PUBGM discord server in #613267301243944960

[vital osprey]

Ok

[vivid merlin]

@dapper dirge what seems to be the issue?

[mint adder]

@vivid merlin is it in may or June ? , you know the answer should be 100% correct

[polar marsh]

@elder sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wary belfry]

@polar marsh PLZ HELP ME

[vivid merlin]

i think it was may not 100% sure@mint adder

[wary belfry]

@vivid merlin What about my Royale pass Season 13

[vivid merlin]

@wary belfry after contacting pubg support please wait for a response

[wary belfry]

@vivid merlin I'm tried 3-4 times

[vivid merlin]

@wary belfry it takes time for a response back

[night cloak]

Which is the best pubg tournament site

[vital osprey]

@vivid merlin can't find any discord link of Indian PUBGM please helpp

I've searched in #613267301243944960

[night cloak]

Which is the best pubg tournament site

[wary belfry]

@vivid merlin can you tell me steps

@vivid merlin for proper recover Lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @wary belfry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

follow the bots instructions

[night cloak]

Which is the best pubg tournament site

[vivid merlin]

@night cloak you can look for a tournament in #tournaments

[night cloak]

@vivid merlin ok

[wary belfry]

@vivid merlin one doubt

[vivid merlin]

@wary belfry what's the doubt?

[vital osprey]

@vivid merlin help please

[vivid merlin]

@vital osprey check dms I've linked you the indian pubg mobile server

[vital osprey]

Ok

[wary belfry]

@vivid merlin I should create new Facebook account or not

[vivid merlin]

I am sorry but I do not know that answer

[fair helm]

Hello
My Twitter account is hacked
By cheater and I lost it
So, could you please cancel my Twitter account In pubg mobile
This my ID : 5326993135
Just I want cancel Twitter
My email: [e-mail]
Thank you

[wary belfry]

@vivid merlin So, I was linked new pubg account with old Facebook account

[vivid merlin]

@fair helm contact twitter to see if you can recover the Twitter account

[abstract eagle]

@sand path can we please talk

[fair helm]

@vivid merlin I couldn’t cheater took the account and changed everything

[sand path]

@abstract eagle yes?

[fair helm]

Just Twitter is hacked

[vivid merlin]

@fair helm contact in-game customer support then and see if they are able to remove the account for you

[abstract eagle]

@sand path Our one of the stream got copyright strike for PMPL viewer party can anyone help us to solve this problem 😦 Takedown issued by: tencent games

[fair helm]

They didn’t say anything I send many times

[wary belfry]

@vivid merlin in-game customer service is very slow suggest me fast way to recover

[vivid merlin]

it takes time for a response please do be patient

[sand path]

@abstract eagle you're not allowed to stream PMPL stream. The strike is legit

[wary belfry]

@vivid merlin For how many days

[vivid merlin]

@wary belfry I can't give an exact date in when they will get back to you

[wary belfry]

@vivid merlin are you sure

[vivid merlin]

@night cloak no advertising

[azure sphinx]

I lost my pubg Account

[abstract eagle]

@sand path most of the indian and Nepali gaming community use to do viewer party we followed them without knowing we got trouble how can we solve this problem now we are totally not aware of it 😦

[azure sphinx]

how can I recover

[vivid merlin]

@azure sphinx unIink or hacked?

[azure sphinx]

mistakly

[vivid merlin]

@night cloak dont advertise it's against #613267301243944960

[night cloak]

oh sorry

[sand path]

If you think the strike is wrong. Contact through the email you got on YouTube. @abstract eagle

[vivid merlin]

@azure sphinx was it mistakenly unIinked?

[wary belfry]

@vivid merlin Are you sure about your given suggestions

[vivid merlin]

@wary belfry yes sir/ma'am I am sure about my given suggestions to help you retrieve your account

[azure sphinx]

yapp so how can I get it back my old pubg account

[wary belfry]

@vivid merlin thank you so much

[azure sphinx]

somebody plz help me

[wary belfry]

@vivid merlin see you later

[vivid merlin]

@wary belfry good luck!

[wary belfry]

@vivid merlin ok 👌

[vivid merlin]

@azure sphinx please do contact customer support with the correct account details

[wary belfry]

@vivid merlin you are good adviser ❤💜

[zealous ridge]

any pubg officials here plzz need urgent hlp

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zealous ridge. Remember to read through #faq before asking questions in the support channels.

[abstract eagle]

@sand path we have mailed them about it but need to solve this problem ASAP channel has 200k subs + and Our channel is about PUBG mobile only we were toally not aware about it if we can solve this issue in 2 days it would have been very helpfull 😦 youtube says can't livestream for 3 months from today

[azure sphinx]

How long does it take

[wary belfry]

@vivid merlin 😼❤💜

[vivid merlin]

@azure sphinx I cant give an exact date on when they will contact you back but it will take time so please do be patient

[sand path]

@abstract eagle as far as I know Tencent. The strikes are not negotiable. It is a sponsored event. Ofcourse you're not allowed to stream the stream. Wait the period.

[zealous ridge]

someone linked Thier google id with my pubg account and using it

please help

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, 2.8 @zealous ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[azure sphinx]

@vivid merlin thx

@storm flume I lost my pubg account

[mild robin]

What is this about i got this in game ??

Im updated and no one has my pass

Im on IOS

[cold geyser]

@somber solstice

[night cloak]

@mild robin try reinstalling the game

[cold geyser]

@night cloak

[night cloak]

Yes

[cold geyser]

chk inbox

[night cloak]

Please do state the issue in here

[storm flume]

Hello, @cold geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@half glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@rigid totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mild robin]

@night cloak are you sure thats gonna work ? Reinstalling is a pain since every map etc need to be downloaded again

[drowsy lava]

Hello can you pls help me?

[polar marsh]

@clear axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drowsy lava]

My account hacked pls i want my account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @drowsy lava, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[drowsy lava]

Still have no answer

I give every thing id charging date creating account date, but still no answer

Pls help

[floral moon]

@mild robin dont vest your Internet Data, they are make us fool,...i am alredy re installed 29 times since 28th may... Its not working

[mild robin]

@floral moon im on wifi but wish it works

[floral moon]

Ok try it

[floral moon]

After your try please reply me whats Happen... Ok@mild robin

[night cloak]

Hi I cannot see my spectators

[trail shadow]

PUBG support hackers!

[dreamy egret]

hello to all, someone hacked my facebook account

[tidal dirge]

@floral moon im on wifi but wish it works
@mild robin don’t waste your time reinstalling.... I formatted my phone and created new Apple ID , this still didn’t work. PubG is scamming us and dev/support guys are sleeping

[dreamy egret]

what can i do to unlinked it?

[storm flume]

If you have encountered an issue with the account unlinking feature, @dreamy egret, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[tidal dirge]

@floral moon - I think we need to tell all 5 guys to post this in feedback thread everyday.

[floral moon]

@tidal dirge yes they all are posting i am watched today

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @drowsy lava. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak it is done intentionally

[mild robin]

Yall do nothing to maintain the game

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @dreamy egret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak Is there a reason usually they would say a reason since I used to be able to see it

I'm not aware of the reason

[distant falcon]

well another reason could be u have not updated your gane or logged in from kr version@mild robin @night cloak@floral moon

same was happening with my frnd so maybe

[tidal dirge]

well another reason could be u have not updated your gane or logged in from kr version@mild robin @night cloak@floral moon
@distant falcon that’s not the reason

[floral moon]

PLAYERS UNKNOWN BUGS GROUND@mild robin @tidal dirge @twin gulch @junior crown

[mild robin]

@distant falcon Nope never done that

[tidal dirge]

Reason is, the devs messed up last update and created a mismatched version for android and iOS

[distant falcon]

try logging in on another device maybe

@tidal dirge possible

[night cloak]

Please do take the conversations to #pubg-mobile or #chat

[tidal dirge]

@night cloak - mind telling what’s going on with respect to resolving our issues?

Without giving the patience lecture please

[twin gulch]

@tidal dirge yes bro i am posting it daily

[drowsy lava]

@storm flume doesn't help

[night cloak]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team. If you experience any bug report that in #old, that doesn't mean that need to post it daily in there.

@drowsy lava there's an image linked in #faq 2.5 follow that in Game Customer service

[tidal dirge]

@night cloak - after waiting for 9 days... this is what you come up with?

[tough mulch]

Please tell me how much pubg users Account recover

[agile pollen]

is it true that jungle mode was removed due to muslim having their sentiments hurt from an imaginary book that they WHORSHIP? (that's the word yes)

[night cloak]

You'll be getting the account only if you have provided them the right informations

[tidal dirge]

Posted it for 9 days straight... clearly no one is watching #old bugs. It’s a scam to make people think someone is working on it

[night cloak]

@agile pollen it is temporarily removed for some improvements

[drowsy lava]

@night cloak i just want my account back why u try to make it harder??

[storm flume]

If you have encountered an issue with the account unlinking feature, @drowsy lava, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[twin gulch]

Re installed

[night cloak]

Also make sure you guys haven't logged in via another device

[agile pollen]

@night cloak thanks

[floral moon]

@twin gulch @tidal dirge go to playstore and make Rating Down of PUBGM...

[night cloak]

It's your responsibility to protect your account, please do contact the in-game customer service as well as the social media platform @drowsy lava

[floral moon]

By Good Night .... I think a patch came tommorow morning...

[night cloak]

Hello

I have a problem hacking my account, please help as soon as possible

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tidal dirge]

By Good Night .... I think a patch came tommorow morning...
@floral moon what patch? Our issue is not gonna get fixed by a patch... it’s only hope is when new update comes (next season)

[polar marsh]

@drowsy lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tidal dirge @floral moon please do use #pubg-mobile

[polar marsh]

@floral moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusty stratus]

what was the criteria for selection

[polar marsh]

@hollow niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick pewter]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quick pewter. Remember to read through #faq before asking questions in the support channels.

[quick pewter]

My account was compromised and the account was linked to the hacked email

[gloomy dagger]

Is pubg mobile Chinese game ?

[quick pewter]

No pubg mobile global

[gloomy dagger]

Hey @polar marsh change emoji of Uzi bcz there is new model of uzi

[stiff pewter]

I killed 3 enemies in a row with headshot without missing single bullet in solo in platinum tier but i didn't get the deadeye title. I have screen shot of the stats. Pls give me the title

[polar marsh]

@primal mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed marten]

Hii i Lost my pubg account unlinked by social media

[storm flume]

If you have encountered an issue with the account unlinking feature, @hushed marten, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@gloomy oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tawny solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed marten]

When will unlinked process work

[storm flume]

If you have encountered an issue with the account unlinking feature, @hushed marten, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[crisp garden]

@quick pewter Can you tell more in detail

[polar marsh]

@hushed marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry pecan]

I have not solved my problem and the account has not been returned yet

[quick pewter]

@crisp garden My pubg Mobile account is linked to Facebook and Game Center, pass my account and link it to the hacked email

@crisp garden I want to delete the hacker's e-mail link from my account

[crisp garden]

@quick pewter so they hacked your account and linked it to email, which is the new feature right?

[quick pewter]

@crisp garden I want to unlink the hacker’s email

[storm flume]

If you have encountered an issue with the account unlinking feature, @quick pewter, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[plain flicker]

How can i get my hacked account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @plain flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slate imp]

@storm flume Please my game account has been stolen
Id 5398645317...name Mosalama007
What happened: my account was only linked to my facebook account : by gmail [e-mail] since season 5
I log in alink for fake gifts and i gave the pass and my phone number ..the gifts was on a page look like the official website of pubg and has upgraded weapon skins

[quick pewter]

@crisp garden Can you help me break the hacker 's email?

[plain flicker]

@slate imp scam

@crisp garden help me my account is hacked in free gun skin scam

[crisp garden]

@plain flicker can you give more details on how it's hacked

[plain flicker]

@crisp garden on Instagram there was one page of free gun skin and i clicked on it and enter my fb account then they hacked and replace my account to there fb account

Can u help me??

[crisp garden]

I don't think you can replace social media accounts best thing to do is contact Facebook support and recover your FB account

[plain flicker]

He linked his fb account and unlinked my fb account

[storm flume]

If you have encountered an issue with the account unlinking feature, @plain flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[plain flicker]

@crisp garden what can i do now

[crisp garden]

Ummm the unlìnking feature has been disable idk how can they unlìnk your fb

[plain flicker]

@bright ruin help me

@crisp garden when i hoing to login my old account it shows web page is not available

And i cant login in that Facebook account

[slate imp]

@storm flume can u help me please

Any one can help

@crisp garden can u help

[plain flicker]

🥱

[slate imp]

@polar marsh can an one help

[plain flicker]

@polar marsh help me someone

[rotund vapor]

hi Be careful, next season, season 14, there will be a strong campaign.

[night cloak]

how can i link my avatar from social media

[fallen fulcrum]

Hi, I lost my guest account and want to recover it. @polar marsh

[crisp garden]

@fallen fulcrum you can't recover an account unless you have linked social media

[mild robin]

This is after reinstalling i need my account back tf is this ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @mild robin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[mild robin]

This bot is useless since i didnt unlink or anything i got this msg once in game and after installing agajn too

[storm flume]

If you have encountered an issue with the account unlinking feature, @mild robin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[mild robin]

I need an answer from a mod or something

[faint ivy]

Hello
My Twitter account is hacked
By cheater and I lost it
So, could you please cancel my Twitter account In pubg mobile
This my ID : 5326993135
Just I want cancel Twitter
My email: [e-mail]
Thank you

[mild robin]

What kinda support team are yall

[vivid seal]

Hii.. My twitter account recently got hacked and it was linked with PUBG mobile account.. I can still access my account via Google play.. I want the twitter account to be removed.. any help? My ID: 551059016

[surreal geode]

Today in a few matches j got kicked out of match saying I've been disconnected for too long why? I'm always rushing playin aggressive so how does this work?

[crisp garden]

@vivid seal try to contact twitter support first

[vivid seal]

@crisp garden it's been 2 days and I haven't got any reply

[crisp garden]

Try to follow 2.8 if it doesn't work then try 2.5 #faq

[faint ivy]

Hello
My Twitter account is hacked
By cheater and I lost it
So, could you please cancel my Twitter account In pubg mobile
This my ID : 5326993135
Just I want cancel Twitter
My email: [e-mail]
Thank you

[sturdy ruin]

hello,
please help me, i play pubgm with my iphone xs max, and i used lightning to audio aux converter so i can use my headphone, if my mic was off, the sound just fine on headphone, but when i turn on mic to teamate or all, all the sound from pubm it came from speaker iphone, any other have the same problem ? or maybe someone can help me solve it.. thanks

[mild robin]

I have reinstalled

[summer gull]

@tidal nest Oof

@mild robin u have to update the game

[night cloak]

@bright ruin i have a one big a problem can you help me please . 😓😭😭

[mild robin]

I have its the latest version i was playing when i got this @summer gull

[polar marsh]

@tidal nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mild robin]

Do something instead of making skins

[summer gull]

go to the app store and see if there is an update @mild robin

[mild robin]

There isnt @summer gull

[summer gull]

reinstall?

[night cloak]

how can i link put my avatar of social media (twitter) on pubg

[mild robin]

Already done @summer gull

[night cloak]

help?

[summer gull]

@night cloak logout of pubg then login back

it will give u a message saying to link your twitter

[sturdy ruin]

hello,
please help me, i play pubgm with my iphone xs max, and i used lightning to audio aux converter so i can use my headphone, if my mic was off, the sound just fine on headphone, but when i turn on mic to teamate or all, all the sound from pubm it came from speaker iphone, any other have the same problem ? or maybe someone can help me solve it.. thanks
@sturdy ruin please someone can help me..

[night cloak]

@summer gull and then

[azure rock]

Hii.. My twitter account recently got hacked and it was linked with PUBG mobile account.. I can still access my account via Google play.. I want the twitter account to be removed.. any help? My ID: 5196657975
My email:
[e-mail]
Just I want cancel Twitter

[summer gull]

@night cloak thats it

[night cloak]

@summer gull it will shows another avatar

twitters one ?

[mild robin]

Mind giving a answer i need to play??

[shut sail]

@azure rock if you got resolve tell me i have same problem

[summer gull]

@night cloak yeh

[smoky flax]

Hello, I have a problem. When registering, I accidentally indicated the wrong date of birth and I was not at all (a month ago) turned 16 and I can not use the voice chal.

[shut sail]

Hello there
My Facebook it was hacked iam log in to pubg by email how can i unlinked and remove the Facebook there is no any options to remove it

[storm flume]

If you have encountered an issue with the account unlinking feature, @shut sail, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[upper wolf]

Any information about Andy characters release time

[summer gull]

@smoky flax unfortunatly i dont think there is any solution except u have to make another account

[smoky flax]

I can’t create a new account because I played on it for 1 year and I learned a lot of things

[summer gull]

It happened to my friend too, but even he couldnt change his age, idk any solutions but good luck finding onr

one*

[polar marsh]

@cerulean reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@sinful orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral knoll]

@smoky flax contact ingame CS.

[mellow bane]

my account bannes for 10 year
i not used any cheat or any hack
just use game booster
can be banned reason?

[feral knoll]

@upper wolf we dont know.

@mellow bane using plugins is not allowed.

[untold summit]

My account has been unlinked please anyone help

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[untold summit]

No oneis replying there

[feral knoll]

@untold summit it takes time.

[fading shore]

Hello 2gether, I need help please

how to hide classic theme from my list outfit pubg mobile

I don’t want it show on my list outfit

[untold summit]

@feral knoll sir i have unlinked 2 times and i have not used 1st for recovery i have used 2nd account for recovery

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slender dust]

Hey
How i can enter bonus challenge with emulator

[feral knoll]

@fading shore in inventory.

[untold summit]

@feral knoll After Unlinking the old account..1st I made a new account with the same social media account (ID-5829403153)..But I also unlinked that account from the same social media account..And 2nd time again I made a another new account with that same social media account (Id-5830280679)..Which I now use for to recover my old account (Id-5244539862).. I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account...

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[feral knoll]

@slender dust ask that in #emulator-support

[untold summit]

@feral knoll did you understood bro

[faint ivy]

My account was hacked

[fading shore]

The last one is mine

[slender dust]

@feral knoll It's not an emulator proplem
it's pubgm

[mellow bane]

well, i have now used the game booster and the 10 year account has been banned. us there a solution or not? i didn't know the game booster would cause the account to be banned

[untold summit]

@blazing saddle @sand path After Unlinking the old account..1st I made a new account with the same social media account (ID-5829403153)..But I also unlinked that account from the same social media account..And 2nd time again I made a another new account with that same social media account (Id-5830280679)..Which I now use for to recover my old account (Id-5244539862).. I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account...

Sir @sand path you were going to give me update on my account please help me

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[feral knoll]

@untold summit you need to contact ingame CS we cant do anything for you. sorry.

[fading shore]

@feral knoll help

[untold summit]

@feral knoll sir but bots are replying

[faint ivy]

@acoustic spadehelp

[feral knoll]

@slender dust if your playing on emu you need to ask in #emulator-support .

[untold summit]

And @sand path was going to give an update on my account@untold summit

[feral knoll]

@fading shore in inventory.

[fading shore]

But I don’t know how to hide it from my list outfit, it still show up on my list outfit

I mean on my profile

[feral knoll]

@untold summit if you do exactly what they say and send correct information your account will be recovered.

[faint ivy]

@feral knoll I wanna help my Twitter account is hacked

[feral knoll]

@fading shore you want to change background?

[mellow bane]

@feral knoll well, i have now used the game booster and the 10 year account has been banned. us there a solution or not? i didn't know the game booster would cause the account to be banned

[faint ivy]

By cheater

@feral knoll And he try to take my account and change my name

[feral knoll]

@mellow bane file claim ingame.

[fading shore]

No change, just want to hide it from my list profile outfit.

This one no show up

[feral knoll]

@faint ivy contact twitter CS to recover your twitter account.

[fading shore]

And this one is mine, but I show up

I don’t want it show up

[faint ivy]

@feral knoll I called and told the supervisors about Bebji

[feral knoll]

@fading shore i dont think you can hide that.

[fading shore]

So sad, do you have any ways to hide?

[feral knoll]

@faint ivy contact ingame CS we cant help you with that.

@fading shore iam sorry thats all i know, maybe a mod will know it but they are not online right now, please ask later.

[fading shore]

@mellow bane please answer this, thank you

@feral knoll is that him?

[feral knoll]

@fading shore i mean moderator.

[dreamy egret]

hello to all, today someone hacked my facebook , now i can log in with game center and hacker log in from facebook and he kick me out. Can i do something about it ? please help me

[feral knoll]

@dreamy egret contact ingame CS.

or contact Facebook CS to recover your facebook account.

[fading shore]

And this problem still show up every day, I got this message since Monday

[untold summit]

@untold summit if you do exactly what they say and send correct information your account will be recovered.
@feral knoll yess i jave given my all information correct i am waiting since 30+ days

[feral knoll]

@fading shore thats an issue in your apple id not pubgm, contact apple CS.

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @lament ingot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[dreamy egret]

I contact with them, I send them all my details but not answer, fb support same its very difficult to speak with them @feral knoll

its another way to speak with them ?

[feral knoll]

@dreamy egret [e-mail]

[dreamy egret]

they will answer there?

[tidal dirge]

@dreamy egret [e-mail]
@feral knoll not a single reply from that in past 9 days.... waste of time

[feral knoll]

same as ingame CS if your send correct information your account will be recovered.

[dreamy egret]

i wish that

because its very annonying

[twin gulch]

Please solve this issue fast

[polar marsh]

@primal mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@fading shore try purchasing via https://www.pubgmobile.com/pay/

[high rivet]

Is it okay if I play PUBGM on my jailbroken device?

Or will my account get suspended?

[tame umbra]

Is this supposed to be 7 gigs cuz the global version is only 4

[vivid merlin]

I wouldnt advise it, I've seen a lot of people get banned using jailbroken devices @high rivet

[high rivet]

@vivid merlin yeah I saw some posts about it too, so I want to make sure, weird how you will get banned just for jailbreaking your device even if you’re not using any sorts of cheats.

[untold summit]

@lime juniper sir i have messaged you in twitter sir please reply

[polar marsh]

@primal mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mellow bane]

not a single reply from that in past 9 days.... waste of time

[austere raft]

Hey, what's is this mean?!

[rapid bear]

if we use game booster for tencent account will ban?

[copper copper]

Hello

Friend can you help me

[polar marsh]

@rapid bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper copper]

Helo friend

Help me pla

S

[spice mist]

Why can’t I get the guncraft gun?

[storm willow]

@spice mist it will be available of everyone soon

[spice mist]

My friend has it

Already

[storm flume]

You can now access #emulator-chat and #emulator-support, @primal mauve. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[storm willow]

@spice mist currently on testing phase available to limited players.

[spice mist]

Ohh ok

[high rivet]

@storm willow Mind asking you a question?

[spice mist]

Ty @storm willow

[storm willow]

@high rivet yes!?

how can I assist you ?

[copper copper]

Can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[copper copper]

?

[night cloak]

Why are my account categorized?

[high rivet]

@storm willow I just jailbroke my ios device, will that be a risk getting my account suspended?

[copper copper]

Who can help me?

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged ridge]

Hi Soldier.

Thank you for your patience.

We are happy to inform you that we have completed the recovery for the accounts which have fulfilled the requirements. If your account is among these, you should have gotten it back by now.

However, if you still cannot log back in, it means that you did not fulfill the requirements or that the conditions of your account are complicated so we need to make further investigation. Please read carefully and follow the instructions again, and then contact us back with more details for the same by tapping on the "New Conversation" option.

[Important] Please do not use different accounts to apply for the same lost account. It may cause the difficulty of the recovery and hence prolong the process. Thank you so much for your cooperation. We will help you as fast as we can.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged ridge]

What should i do?

Send again details and wait another 30 days?!!!

[night cloak]

Why are my account categorized?

[storm willow]

@high rivet Jailbreak alone won’t cause ban. But if any app or tweaks you use interferes/tries to modify PubgM app you will get ban

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged ridge]

@storm willow please need help

[high rivet]

@storm willow Got it, thank you.

[jagged ridge]

My lost account is away for 29 or 30 days now and no help !

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@jagged ridge as long as the details provided to the customer support are correct, you won’t have any issue in recovering the account.
Please carefully follow the instructions

[jagged ridge]

I follwed

And got the accpted messfe

Messge

Then they tefuaed talked to nadeko she said u have to make twetter as same as unlinked and u say same plateform that still link np i made twetter and all details u hace

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged ridge]

Have

They sent me this 10 days ago i think

Hi Soldier,
Thank you for your patience.
We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.
If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.
Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!
Best regards,
Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged ridge]

@storm willow there?!

[copper copper]

Friends i tried everything

[polar marsh]

@primal mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@copper copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@jagged ridge have you used same linked account that you unlinked earlier with the “unlink feature” to contact CS ?

[jagged ridge]

Yea

@celest laurel The new account’s UID which is linked to the same Social Media account as the one that is unlinked this mean the new id of pubg account that i made with same unlinked social account ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[orchid marsh]

My Twitter account has been compromised and there are those who can log in via Twitter and I still have two ways to log in from email and also Facebook I could not retrieve Twitter or log in because of changing all of its data and contact with support Twitter but to no avail and also was communicated from within the account with support in Bebji All questions have been answered since the date of 3/6/2020 until now, Twitter has not been unlinked. I want a solution, why not respond quickly?

[storm flume]

If you have encountered an issue with the account unlinking feature, @orchid marsh, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@orchid marsh For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[orchid marsh]

No response since 4 days after answering all questions all requests

[lethal sapphire]

WTF pubg my ping is 5mps
And this always happens to me

[night cloak]

@lethal sapphire Switch to mobile data.

@orchid marsh There might be slow response due to the pandemic.

[lethal sapphire]

I try in another account nothing happened but when I use my account person it have many problem and Precision cutting occurs in the game

[polar marsh]

@devout kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusky rock]

Hi

Can som1 help me report sombody

[uneven hatch]

Hi
I just got a software update on my A50 from samsung. I put it on hold. PUBGM is working fine on my A50. But, i read many ppl complaining that PUBGM is not working on there A50. So i would like to know if i update my A50 to Android 10. Will i also get the same issue of blurry screen? It would be helpful if i got a quick reply. Thanks.

[vagrant onyx]

@dusky rock if you mean cheater

[storm flume]

Hello, @dusky rock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[dusky rock]

Yes

[vagrant onyx]

@uneven hatch maybe issue still not fixed

https://discordapp.com/channels/393088095840370689/481200416349224980/717793217935966209

[uneven hatch]

@vagrant onyx
No i am not asking if the issue is fixed or not. I am not having any issue. I am asking if the issue is because other people upgraded there A50s to android 10. If yes then i wont install my update. That all i want to know. Thanks.

[polar marsh]

@timid quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@uneven hatch i think all ready answers you

[polar marsh]

@scenic saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[drowsy root]

الى السيد رئيس شركة ببجي المحترم تحيه طيبه وبعد ..
نود اعلام سيدنكم بأنه تم فصل حسابي من داخل اللعبه ببجي بدون اي خطئ ارتكبه علمآ أني نلتزم بلوائح ونظام الشركة ولم اتجوز هذه النظام ونود من سيادتكم عن نظر في طلبي هذه واعادة حسابي ولكم مني جزير الشكر
PUBG MOBILE .help me Please accept the letter of grievance mentioned above and thank you very much

[storm flume]

Please do not use any other language aside from English in this channel, @drowsy root. Refer to #613267301243944960 for language channels.

[uneven hatch]

@vagrant onyx
The link you sent me. I cant open it. Maybe because i am using discord from my phone. Can you please explain it clearly. Sorry for the inconveniece.

[polar marsh]

@drowsy root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@uneven hatch

We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[keen mason]

Did the beta closed

?

[elfin canopy]

Android beta servers are currently undergoing some work, so they've been temporarily shut down till next week (probably), @keen mason.

[storm flume]

You can apply for the PUBG MOBILE beta program here, :

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[thick lion]

Hello my account was hacked by my friend and he linked it in the email I beg you to untie the email because my account is at risk and my account was classified as 44 in the world and my account is legendary I do not want to lose my account

[uneven hatch]

@vagrant onyx
You didn't get my issue. But, i found the answer on youtube.
@elfin canopy or some mods or admins. Pin it in support for A50 users to not update there phone to Android 10. The issue of blurry screen starts when you install the Android 10 update in your A50. So don't update it until samsung and PUBGM have fixed this issue. If they have already installed Android 10 then you can use game launcher to open PUBGM and restart your phone the issue might get fixed. Note: Game launcher is not a gfx tool or anything that PUBGM prohibits its an inbuilt app in the phone.
Your welcome.

[raven obsidian]

hello I am a video photographer for hacker how video transmission system

[lofty tinsel]

Is there anyway to unlink my account from the new E-mail method ?

[elfin canopy]

We will look into it,@uneven hatch. Thank you!

There is no way to unlink email from the newly added email login feature as of now, @lofty tinsel and @thick lion.

[storm flume]

Hello, @raven obsidian!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

No update on your issue yet,@floral moon. :(

[floral moon]

@elfin canopy today is 10th day no any update why???

[elfin canopy]

I don't know why :-/

[brittle ridge]

Do you have the ability to recover my game after the anonymous update from the company or will you tell me to go and email them from within the game and I have done this 3 times at their request and I have been away from my account 33 days ago my friends told me because of my absence they have left the clan and the reason is because the clan leader does not return his account so they say Mine

[elfin canopy]

What's the issue,@brittle ridge?

[brittle ridge]

@Mav#3952 And what would you do if I told you you are the tenth here ask me the same question

🙂

[storm flume]

Please do not use any other language aside from English in this channel, @brittle ridge. Refer to #613267301243944960 for language channels.

[brittle ridge]

Account lost disengagement

What are you doing here if you can't restore a game

[elfin canopy]

Contact in-game customer support regarding your issue.

[brittle ridge]

@elfin canopy Dear 3 times, they told me that they needed the information I sent them all the required information but there is no benefit

[elfin canopy]

Try again, @brittle ridge. That's the only way, we can assist you with account unlinking issue.

[coral maple]

How do I get points for support

[brittle ridge]

@elfin canopy I am waiting for their response, they said, be patient

[coral maple]

Is it true if I mark an energy drink for my teammate and they pick it up I get points for support

[elfin canopy]

@brittle ridge Be patient then.

I guess that's how it works,@coral maple, not sure though. But if you play along rather than far away from each other you do get good points.

[primal pecan]

Why this event not opening

[coral maple]

Okay thanks

[elfin canopy]

This event is locked as of now,@primal pecan.

[primal pecan]

Kindly change date of the event

[muted owl]

PMIS was a scam. Our team had 32+ avg kills and 10 chicken dinner but we didn’t qualify.

This is getting out of hand pubgm officials. We keep seeing famous teams getting chance over deserving teams.

This scam has to be stopped.

If any of the event is not for us thn why are we even bothering.

[storm flume]

Please refer to this channel's pinned messages for further information, @muted owl:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[muted owl]

No take it seriously coz we will stand against it now

[lime coral]

Any mod is here , i want to talk its urgent

Plzz

@woven atlas

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lime coral. Remember to read through #faq before asking questions in the support channels.

[muted owl]

Mod don’t even bother to answer

[lime coral]

Niceee

[muted owl]

I want answers on PMIS scam they have been doing.

Why deserving teams didn’t get chance ?

Reveal the lowest score they accepted for qualification ?

[woven atlas]

we arent afflicted with pmis management so we are unable to assist

[muted owl]

Who’s gonna help with it ?

[elfin canopy]

[e-mail]

What's the issue,@lime coral?

[lime coral]

@elfin canopy hackers are in top of duo asian server why are not banned i reported too many they are using undetected hacks
some of them are using hack that cannot be reported and also the name is not showing during reporting

i want to solve the problem...
Maybe you will understand

[storm flume]

Hello, @lime coral!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[urban comet]

why cant change my identity in brothers in arms

[solemn dome]

Please we need solutions to Hacker on smart gaga emu

[lime coral]

@elfin canopy just open the game see the top players

[chrome shoal]

Is there a emulator support channel somewhere in this discord?

[lime coral]

Channel isn't opened yet

[storm flume]

You can now access #emulator-chat and #emulator-support, @chrome shoal. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[elfin canopy]

Report them, read the message by bot,@lime coral.

[urban comet]

@elfin canopy why can't change my identity in brothers in arms

[elfin canopy]

Have you reached Ace,@urban comet?

[urban comet]

yes

[elfin canopy]

Then you cannot be a rookie,@urban comet. Only a veteran.

[lime coral]

I understand 😔 , means no support related to hackers thanks for info

@elfin canopy i want to talk to you

[elfin canopy]

Yes,@lime coral, What is it?

[lime coral]

@elfin canopy personal message

[muted owl]

I can share a video of a hacker and he’s an ace player but he was using hacks like speed, wall and aim hacks. He killed half of the lobby everyone reported him but he still managed to join the next game. So this anti ban thing is not working for expensive hacks they are using and ruining out game.

In many cases pubg do ban ppl we report but what about the point we lost coz it happened. Taking their points away isn’t enough. We want the point we lost back ?

[storm flume]

Hello, @muted owl!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

What is it about,@lime coral?

[muted owl]

@elfin canopy check what I said

This has to be fixed

[lime coral]

@elfin canopy just all about hackers

[elfin canopy]

Read the message and report them, I cannot help you any further regarding this matter.

[lime coral]

@elfin canopy i want to tell you how they are hacking

[elfin canopy]

Devs are already aware of it,@lime coral.

[muted owl]

Like I said reporting him many times didn’t work ? So what do we do now ? He’s still playing

[steady ermine]

The guncraft event has not came t my phone . Why?

[silent bronze]

No element of fraud or violation of the rules was violated

[lime coral]

@elfin canopy nahh... They don't

[elfin canopy]

It will be available in next update,@steady ermine.

[real moon]

my phone cant take pubg like normal as before duhh

[elfin canopy]

@lime coral and @muted owl

[lime coral]

@elfin canopy what was that
I want to talk with dev

I know this thing

[elfin canopy]

[e-mail]

@lime coral

[silent bronze]

No element of fraud or violation of the rules was violated

[elfin canopy]

@real moon what device you're using?

How long is the ban period,@silent bronze?

[supple atlas]

@elfin canopyiqoo

[lime coral]

@elfin canopy they aren't in this server ??

[elfin canopy]

No,@lime coral.

[polar marsh]

@silent bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@supple atlas yes?

[lime coral]

@elfin canopy nicee

[real moon]

@real moon what device you're using?
@elfin canopy redmi 5 plus

[coarse kindle]

someone toll me they going to get 30 person to report me because am hacking which I'm not what should i do???

[real moon]

Typo

Before my phone can play like iphone but now lul like a nugget

[lime coral]

@real moon they will suggest you that buy a new phone

[real moon]

Hahahaha

Its like we should buy iphone to play pubg:(

[elfin canopy]

Read subpoint 4.7 & 4.9 of #faq and try those solutions,@real moon.

Don't download the resources pack.

[polar marsh]

@coarse kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[real moon]

Can i ask? Why gfx tool illegal?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @real moon.

[elfin canopy]

You don't have to worry about fake mass reporting,@coarse kindle.

If you do not violate PUBGM ToS then there's nothing to worry about :)

[real moon]

But its just a gfx tool

[elfin canopy]

@real moon check pinned message in this channel.

[real moon]

Which one

[elfin canopy]

#questions message

@real moon

[real moon]

but sometimes i use gfx cuz i want to lower my resolution its was so lag if i doesnt use gfx

howw

[spring zephyr]

@real moon If you will use GFX tools then it change the game files, so it will risk you a ban.

[real moon]

aight

thanks la for the info

[elfin canopy]

Did you try using solutions provided in subpoint 4.7 and 4.9 in #faq, @real moon?

[real moon]

wait lemme read

[coarse kindle]

what id ur phone is rooted

what if ur phone is rooted

[elfin canopy]

It's safe,@coarse kindle.

Unless you use cheating software/app in it.

[coarse kindle]

oh no never

[real moon]

Did you try using solutions provided in subpoint 4.7 and 4.9 in #faq, @real moon?
@elfin canopy that solution i always use but when i log in thegraphic like to high so i should lower it with gfx or something like that

jut for lowering the graphix

[coarse kindle]

rog phone 2

[elfin canopy]

@real moon you can manually lower the graphics from settings. We do not recommend using gfx tools as it may lead to 10 year of suspension.

[real moon]

not that graphic setting in setting what i mean but like the graphic of the pubg

i should lower it to 540p or its lag af

theres still 50+ of memory in ma phone

[storm flume]

Please do not use any other language aside from English in this channel, @untold saddle. Refer to #613267301243944960 for language channels.

[twin gulch]

My problem solved????

[kind drift]

@twin gulch did you check if there's any update?

[twin gulch]

@kind drift no any update

[kind drift]

@twin gulch did you try clear the data of the app from settings and try again?

[twin gulch]

I am alredy try this all

[storm flume]

This command is disabled in this channel, @nova dust. Please execute the command in #481204134859505684 instead.

[nova dust]

Sorry

[storm flume]

Please do not use any other language aside from English in this channel, @untold saddle. Refer to #613267301243944960 for language channels.

[polar marsh]

@untold saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[kind drift]

@twin gulch go to settings >apps >pubg mobile >storage and clear data of the app
If that doesn't work reinstall the game, this should definitely fix it

[polar marsh]

@queen stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use any other language aside from English in this channel, @untold saddle. Refer to #613267301243944960 for language channels.

[polar marsh]

@untold saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@untold saddle Don't say the word ban or banned, or you will automatically get muted by the bot.

[storm flume]

Please do not use any other language aside from English in this channel, @untold saddle. Refer to #613267301243944960 for language channels.

Please refer to subpoint 2.8 in #faq for further information, @untold saddle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I am unable to login to my Account Its showing your account has been disabled for violation PUBG MOBILE Guidelines.
But I have not done Anything Wrong On My Account , I follow every guidelines and terms Carefully.
Thank you.

Pubg id:- 5122030443
Pubg Name:- GG丨SMOKER・〆

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south mountain]

Hey
@admin741 What's the issue?

@ItzAdiTya I had a problem in my pc which made the game close 2 of my accounts in the same times and I have a video for the task manager and the emulator and when I ress file clim it tells me about users agreement ,please help my compiter is new i t means it is clean

[polar marsh]

@south mountain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm zinc]

Hello Pubg mobile , my account on Facebook has been disabled and i only linked my pubg account with it and i dont have any try to get my facebook account back , how i can open my pubg account ?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @calm zinc. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

If you have encountered an issue with the account unlinking feature, @vagrant basin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@vagrant basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique magnet]

Help!

Im getting 60ms in some matches throughout the game, no problem. But in some of them Im getting 344ms constant for the whole match. Im able to voice chat and can clearly hear my friends but there is a latency in everything I do like opening doors or picking up item.

I need help, it been happening since yesterday.

[raven wadi]

Is arctic mode gone permanently?

[spring zephyr]

@raven wadi If you want it back then you can give your feedbacks in the #old channel.

@unique magnet Can you upload your speedtest results please.

[unique magnet]

@spring zephyrokk. Wait.

[late blaze]

When can I release my account?

[spring zephyr]

@late blaze What?

[late blaze]

When can I release my FB account?

[spring zephyr]

@late blaze You mean unlink?

[late blaze]

yes

[pale pagoda]

Help!

Im getting 60ms in some matches throughout the game, no problem. But in some of them Im getting 344ms constant for the whole match. Im able to voice chat and can clearly hear my friends but there is a latency in everything I do like opening doors or picking up item.

I need help, it been happening since yesterday.
@unique magnet try switching your device to airplane mode

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @late blaze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@night cloak Move to a discussion channel.

[night cloak]

I need support

[subtle forge]

How to post in cheater-report channel ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[spring zephyr]

@subtle forge Read the last + pinned messages in the #cheater-reports channel.

[unique magnet]

@pale pagodadid that too bit didnt helped.

[vivid pike]

Hello i dont know whats going on in this game full of bugs now from last few days i am facing mic glitch when i add someone in lobby i cant talk with others i reported online in game i repair my game even i re-downloaded my game. Please try to fix this glitch ASAP thankyou

[pale pagoda]

@pale pagodadid that too bit didnt helped.
@unique magnet it happens to me also sometimes server is too crowded 🙃

[spring zephyr]

@vivid pike If you are facing the mic glitch then please fill the form.
Check pinned messages in the #news channel.

[vivid pike]

@spring zephyr ok

[unique magnet]

@unique magnet it happens to me also sometimes server is too crowded 🙃
@pale pagoda
But this never happend befor i've playing for 2 years now, its started haooening from yesterday.

[polar marsh]

@cosmic ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe comet]

Hi I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @severe comet. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@halcyon shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe comet]

I can send popularity to my friend and every time I send him chicken or motorcycle it says the target has blocked you but he didn’t block me and we checked his block list I wasn’t blocked ? How can we fix this problem?

I can’t *

[polar marsh]

@fading owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe comet]

I can’t send popularity to my friend and every time I send him chicken or motorcycle it says the target has blocked you but he didn’t block me and we checked his block list I wasn’t blocked ? How can we fix this problem?

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @halcyon shore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fading owl]

They are using bug

[storm flume]

Hello, @fading owl!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fading owl]

Please bann his id

[polar marsh]

@willow wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@fading owl Report him/her in-game for using bugs.

[willow wren]

what heppend

[fading owl]

Bro pooro squad maar di

Poori

[polar marsh]

@willow wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

English please.

[fading owl]

One noob squad kill my squad by using bug in swimming pool building in school

Please ban there id

[spring zephyr]

Report them in-game for using bugs.

[willow wren]

ty

[night cloak]

0.19.0 when it will release

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[merry pebble]

Andy?

[storm flume]

We currently do not have a specific release date for the upcoming update, @merry pebble. Once we do, we will publish further information in #news.

[compact iris]

Hi sir

[polar marsh]

@compact iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@amber leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak copper]

how can i unlink my account from Gmail and Facebook?

[storm flume]

If you have encountered an issue with the account unlinking feature, @bleak copper, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[upbeat cairn]

Hi

[feral knoll]

@upbeat cairn hi, please state your issue so someone can help you.

[upbeat cairn]

@compact iris this i s my id why u turned off msg option😫

[feral knoll]

@upbeat cairn ask that in #discord

[upbeat cairn]

@somber solstice hum?

[night cloak]

whats the issue @upbeat cairn

[upbeat cairn]

What

You guyz turned off my msg option of @compact iris this id

Why

Cant we claim antmy types off support from you

Hum

[night cloak]

@upbeat cairn ask him to play with friends instead of playing with random squads

@compact iris use #chat or #pubg-mobile

[crystal mountain]

If anyone used jailbreak?

[compact iris]

Cant you help my frnd about pubg bro

?

[night cloak]

we dont deal the issue BAN in here, please do contact the in-game customer service

@compact iris ^^

Any news about A50 issue?

@crystal mountain whats the issue

@night cloak clear the device cache and reinstalling the game will fix the issue

[compact iris]

Ya bro

5119372184

Check this id

[night cloak]

we dont deal the issue BAN in here, please do contact the in-game customer service
@compact iris

[compact iris]

They r not replying 😫

[craggy blade]

@pulsar oyster The android beta link is in #news . Scroll up

[compact iris]

Customer service not replying they r replying using bot only

[night cloak]

@compact iris and he do get a reason why he got banned. avoid repeating the issue in here as we Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues.

[compact iris]

Oho

[waxen bloom]

Hello what should o do here?

In the premium create

[craggy blade]

The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21. @waxen bloom

[pulsar oyster]

@craggy blade how I join pubgm beta android tester server

[night cloak]

You can apply for the PUBG MOBILE beta program here,@pulsar oyster :

▫️ https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

[near mason]

How to login with facebook ?

[night cloak]

@night cloak i have apply but they did not do any thing

You will be contacted via e-mail in the near future if you are selected.@night cloak

@near mason you might have linked it with another account

[polar marsh]

@surreal oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[near mason]

How to delete that account and link with this using game enter

[pulsar oyster]

Hello when premium crate is bake

[sand path]

@pulsar oyster 21st June

[slate pike]

Account lost

[upper kiln]

When is guncraft feature available to all?

[night cloak]

@upper kiln The GUNCRAFT feature will be available to everyone next update.

[elfin canopy]

What's the issue,@near mason?

[night cloak]

@near mason unfortunately the unlinking feature is disabled atm

[upper kiln]

Then why some selected only got that..why not at same time?😩

[near mason]

I deleted my facebook account so when i start pubg i login with game center after that i login with Facebook again but now i am going to delete the Facebook again before that i wan to link my pubg account with game center but it says it link with another id

[upper kiln]

which month that update comes?

[storm flume]

We currently do not have a specific release date for the upcoming update, @upper kiln. Once we do, we will publish further information in #news.

[night cloak]

When they will give email for

Testing

[storm willow]

@night cloak if you are asking about beta, you will receive mail once you get selected. We Cannot give any time

[severe comet]

I can’t send popularity in the game to my friend how can you guys help me

[night cloak]

@severe comet He/she might have blocked you.

[upper kiln]

How to block a player?

[severe comet]

When I send him it says the target has blocked you , but when I checked his block list my name is not on the list

@night cloak

[prisma oasis]

Where is Jungle mode?

[deft ferry]

When can we use premium crate vouchers again -_-

[night cloak]

it may take some time@severe comet

@deft ferry the Premium Crates will be available again starting June 21.

[deft ferry]

Alright thank you

[night cloak]

@prisma oasis it has been removed for some improvements

[prisma oasis]

It will come back again?

[night cloak]

yep it will

[prisma oasis]

Ok thanks for information

[deft ferry]

Also what happened with the dark clouds in Miramar i never get them anymore its always only rain

[night cloak]

@deft ferry that was only for a limited time

[deft ferry]

Oh thats something new

[severe comet]

@night cloak but we are still friends on PUBG I only can’t send him popularity it’s been like that nearly 3 months

[cosmic cape]

When will premium crate come back

[deft ferry]

@cosmic cape look the answer from before

[cosmic cape]

Oh

Ok thanks

[elfin canopy]

@severe comet what does it say when you try to send them popularity?

Premium crates will be available on 21st June, @cosmic cape.

[untold summit]

Please help me my account has been unlinked @elfin canopy

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

Follow the instructions provided by bot,@untold summit, and avoid repeating the same questions again and again.

[severe comet]

@elfin canopy it says the target has blocked you but he didn’t block me he is my partner in the game

[elfin canopy]

How long you've been facing this issue,@severe comet?

[severe comet]

@elfin canopy nearly three months

[elfin canopy]

Did they block you in the past?

[severe comet]

No they didn’t

[elfin canopy]

Are you sure about it?

[polar marsh]

@atomic haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe comet]

He deleted me but he didn’t block me

@elfin canopy

[untold summit]

@elfin canopy sir i have given all information correct i am waiting since 30+ days can you all mods mail to cs about my account

[elfin canopy]

You need to block them and add them again, then check if both of you are able to send popularity, if not then do vice versa,@severe comet.

However you'll lose your synergy points thus you'll have to increase it again to be partner in-game.

We cannot assist you with this,@untold summit. Try contacting customer support again.

[untold summit]

@elfin canopy sir bots are replying

[elfin canopy]

Follow the instructions and provide them the correct information again.

[azure rock]

Unlink further information please

[storm flume]

If you have encountered an issue with the account unlinking feature, @azure rock, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[severe comet]

@elfin canopy so do I just delete him from the game or I have to block and unblock him again

[elfin canopy]

Block unblock,@severe comet. Tell them to do the same, if it didn't work.

[severe comet]

If it didn’t work what do I do

[topaz hearth]

Why won't the PUBG check on the guys teaming up in Solo?
I was in a Squad house playing Solo, then a Dacia stopped at the house and 4 people came our of the car and killed my.

[short void]

Bro my id was hack plss help mee @everyone

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @short void. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[topaz hearth]

Is there no check on teaming up in Solo Matches??

[spring zephyr]

@topaz hearth Report them in-game, and they will get banned.(Starting from 1 day)

[short void]

@spring zephyr hii help me

[spring zephyr]

@short void Read #faq 2.8

[short void]

@spring zephyr bro social media can't help me

Now what I di

[spring zephyr]

@short void You can't log-in to your game right?

[short void]

No

Facebook account was hack

But I access Google account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @short void. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[short void]

@spring zephyr hi what I do now

[hybrid geyser]

I want to report against a server which is selling UC in very cheap price and doing scam <@&481161015728406538>

[storm flume]

Please contact Discord's customer service for this matter, @hybrid geyser.

:white_small_square: https://dis.gd/contact
:white_small_square: [e-mail]

[hybrid geyser]

Ok

[upbeat tulip]

Acoount lost, unlinked social media by mistake

[storm flume]

If you have encountered an issue with the account unlinking feature, @upbeat tulip, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[glossy ore]

I have all maps but it says i have to download

But they don't download

[spring zephyr]

@glossy ore Seems like a bug, please do report it in the #old channel with detailed info.

Restart your game and it will be fixed.

[tame rune]

How do I get the s12k gun skin? I see my friends have it but I dont

[spring zephyr]

@tame rune The GUNCRAFT feature will be available to everyone next update.
It is only available to some random people for now.

[tame rune]

@spring zephyr oh okay th

Ty

Whens the next update and will it have premium crates back?

Okay ty mate

[craggy blade]

Premium crates will be back on 21st June @tame rune

[tame rune]

Thats a long time, cheers

[craggy blade]

Don't have a specific release date for the upcoming updates. @tame rune

[glossy ore]

Slow mode cant even type what happened

[craggy blade]

@glossy ore You can edit your message.

[dreamy egret]

My Facebook has been hacked. What can i do ;

[spring zephyr]

@dreamy egret You don't have access to your game?

[dreamy egret]

I have from game center

But hacker log in from Facebook

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @dreamy egret. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[untold summit]

@spring zephyr please help my account has been unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

What was the link for reporting cheaters?

[spring zephyr]

@civic pivot http://cheater-report.pubgm.cc/

[dreamy egret]

@spring zephyr I tried 2.5 but support didnt help me

[fringe kraken]

Zombie mode please

[spring zephyr]

@fringe kraken ----> #old

@dreamy egret Follow this.

[fringe kraken]

Sorry2

[untold summit]

@spring zephyr sir please help me to recover my account

[dreamy egret]

@spring zephyr bro I follow this way and the answer was this

[whole pilot]

@night cloak

[untold summit]

@dreamy egret unlinked issue ??

[storm flume]

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[whole pilot]

Why words in Hindi !??

[spring zephyr]

@dreamy egret Make a new conversation and do exactly as the pic says.

[dreamy egret]

Okay I will try it again

[spring zephyr]

@untold summit Contact in-game customer service for the unlinking issue, we can't really do much about it.

[night cloak]

@whole pilot try clearing the data of playstore and check the languages are not in HINDI

[azure rock]

Next update date

[storm flume]

We currently do not have a specific release date for the upcoming update, @azure rock. Once we do, we will publish further information in #news.

[whole pilot]

@night cloak only pubg mobile name changed in Play Store

[night cloak]

try clearing the data of playstore

[whole pilot]

Let me try

[karmic trench]

@whole pilot same with me

[whole pilot]

Still its show in hindi @night cloak

What's worng with pubgm india ??

[feral knoll]

clearing data worked for me

[whole pilot]

I tried but it's not working

Only pubg mobile is in Hindi in Play Store for me!

[night cloak]

It will be changing later.

[whole pilot]

😕

[thick karma]

Bro when premium create is coming

[night cloak]

the Premium Crates will be available again starting June 21.@thick karma

[thick karma]

Ty

[vital sluice]

In your settings if you change this from English (India) to English (United States) it will be in English, @whole pilot.

@karmic trench ↑

[whole pilot]

Okay

Give me a minute

[karmic trench]

@vital sluice thanks it worked for me

[whole pilot]

@vital sluice am changed and restarted play store , but still its shows in hindi

[wary belfry]

@vivid merlin hi

[vital sluice]

Which device are you using, @whole pilot?

[whole pilot]

Mi 9t Pro As Redmi K20Pro

[wary belfry]

@vital sluice hii

[neon basalt]

Can I report hackers directly to admins? And if not, when will the cheater report channel open? @vital sluice

[vital sluice]

Did you change the system language or the "Language and input" option I showed in the screenshot, @whole pilot?

[whole pilot]

Yea

[vital sluice]

Hello @wary belfry

[wary belfry]

@vital sluice i need help plz help me

[stiff ginkgo]

It's happening bcz of English (India)

[vital sluice]

It would be open Monday probably,@neon basalt.

[stiff ginkgo]

But what's the problem ?

Its ok

[neon basalt]

K thanks @vital sluice

[storm flume]

Hello, @neon basalt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vital sluice]

You can use this link also to report

[whole pilot]

Now it's fixed @vital sluice

[autumn ivy]

I just saw a video on insta and it was if your teammate kills you and you stop them from picking up your items + report them they are unable to move/shoot, is this true?

[stiff ginkgo]

@whole pilot in game launguage is English only 🙄

[craggy blade]

@autumn ivy Yes

[whole pilot]

Hmm but

[vital sluice]

👍

[wary belfry]

@vital sluice Plz help

[stiff ginkgo]

Why you care about playstore lol

[craggy blade]

After the update.

[autumn ivy]

Ohh kk

[vital sluice]

State your issue ,@wary belfry.

[autumn ivy]

So it's not in the game rn?

[whole pilot]

Not only hindi is an national language in india

[craggy blade]

@autumn ivy It is