questions

[night cloak]

@dreamy topaz We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[dreamy topaz]

Explain me. What is this

Cant start my game

[night cloak]

Read

[gloomy cobalt]

What is the Corresponding crate for the premium crate?

[lavish crown]

@dreamy topaz we have same problem, nobody know what is it... we need to waiting to go again to play

[prisma sparrow]

Please help me!

[dreamy topaz]

K and how long thats gone take?

Cuz i really wanna play

But if u resstart ur phone the game Works. But cant go in the lobby

[lavish crown]

@dreamy topaz nobody know... need to waiting ...

[floral moon]

Still Offline...🥺🥺🥺🥺🥺😭😭😭

[lavish crown]

@dreamy topaz don't work bro... i trying to many time today,i restore all my data 5 time... and nothing

@꧁༒xSmile༒꧂#4379

@floral moon delete the hack bro :)))

[floral moon]

@lavish crown if you dont know, dont judge...noob.......read properly

[lavish crown]

@floral moon man,i'm only jocking,stay kill :))))

[thorn reef]

I want someone who can help me now😐

[night cloak]

@thorn reef whats ur problem?

[floral moon]

@lavish crown ok...but issues are not joke

[night cloak]

Thanks @solar sage.

[solemn beacon]

@floral moon you logged in your account on the latest version I beleive, try updating your app

[solar sage]

My comment isn't showing up here. I assume you got my info....

Correct. The version isn't available for iOS though. I am unable to update it to the same as the Android version

[floral moon]

@solemn beacon i am downloaded 21 times from playstore since 28th May.......Any Questions???🤣🤣🤣

[night cloak]

@solar sage Could you record a short video and share here? And, what is your login method?

[solar sage]

I use FB login.

Video incoming....

[night cloak]

Thanks.

[sour karma]

I can't enter in jungle event but can play new mod on sanhok pls fix it

[vapid breach]

How do I cancel my account link with Google knowing that I also link with Twitter I want to leave it only with Twitter

[night cloak]

@dreamy topaz We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.
@night cloak hey I am Facing this issue Just 2 hours before

Please tell me how I can fix that..please

There's no solution

[golden kelp]

Hey pubg team they are some people who are hacking pubg I'ds and selling my I'd got hacked by someone he uploaded some content against Facebook community Facebook disabled my account he added his twitter account and sold my pubg I'd to middle East player I have sended mail to pubg Mobile but no one is responding with right thing can anyone help me to recover my account I can provide you all my legal documents

[night cloak]

@solar sage Thank you.

No there's solution
@night cloak ??

Be patience

Till??

Me too an A50 user

[polar marsh]

@thorn reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Me too an A50 user
@night cloak bro I am Playing Competitive From an org and I need to fix this asap

@floral moon Sending the screenshot again and again will not magically solve the issue. Please be patient and do not send the image again.

I understand bro

Is there any fault of Gfx?

I never used gfx on my device

So I think not important

Ohhk
..

[gloomy cobalt]

Andy will be available when?

[short eagle]

one day

[gloomy cobalt]

Soon or far?

[short eagle]

it will come in the future

[gloomy cobalt]

@night cloak

[night cloak]

@gloomy cobalt No information.

[golden kelp]

Can anyone help me here for recovery of account

[night cloak]

@golden kelp We can only guide you here on discord. Only the customer service can help.

[golden kelp]

How can I reach customer service

[mint adder]

@night cloak and if the customer service doesn't reply ?

[night cloak]

@mint adder They will. The response may be slow due to the pandemic.

[tulip isle]

Where Can I find a link to Beta PUBG mobile discord server ?

[storm flume]

You can contact the customer service via the game settings, @golden kelp. Refer to subpoint 5.3 in #faq for further instructions.

You can apply for the PUBG MOBILE beta program here, @tulip isle:

:white_small_square: https://q.gameexp.com/m/version/task/5841/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[turbid totem]

Account lost

[tulip isle]

ty

[turbid totem]

@PUBG MOBILE
Account lost please do something

[night cloak]

A50 rip ")?

😕

[storm flume]

You can contact the customer service via the game settings, @turbid totem. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

A50 rip ")?
@night cloak 🥺 🥺

Same Issue with me..

[night cloak]

👀

[golden kelp]

And this was useless reply from pubg team

[turbid totem]

Account lost please do something game settings customer support team doesn't do anything

[night cloak]

@turbid totem Please wait for their reply.

[turbid totem]

They dont reply

[golden kelp]

My account was hacked in April still pubg has not recovered my account

[turbid totem]

@night cloak they are not replying

[night cloak]

"Was hacked"
Why are you want free skins?

[golden kelp]

This proves how good is pubg security system

[night cloak]

No free soap.

@turbid totem There might be slow response due to the pandemic, be patient.

[turbid totem]

@night cloak in how many day they can reply please tell

[night cloak]

The security system is useless when you share you credentials with others.

@turbid totem No ETA, unfortunately.

Truee

[astral girder]

Please help the game didn't open

[golden kelp]

Lol pubg I have not shared anything to anyone

[night cloak]

@astral girder What is happening?

[golden kelp]

And if someone hacked someone's account you reply this stuffs with helping him good

[astral girder]

The game resolution is 1P

I nedd to send photo

[night cloak]

@astral girder whats ur device?

@golden kelp Please contact with the customer service in game.

[astral girder]

Galaxy A50

[raven sentinel]

Its second time that it shows me this omfg this game

[vocal sigil]

Why don't you fight dishonest and allied people? What do we do? What do we do about this ridiculous company?

[night cloak]

@astral girder We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon. Be patient.

[golden kelp]

From 2 months tried a lot no use

[astral girder]

Ok

[civic pivot]

Lol pubg I have not shared anything to anyone
@golden kelp thats what mods do here, blaming customers for the fault and redirect to the totally useless support system of Pubg as 10000 people say CS is not responding mods dont care their only job here is to redirect people back to ingame chat

[storm flume]

Hello, @vocal sigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[raven sentinel]

How to fix that?

[golden kelp]

He hacked he is playing good in his server pubg team is promoting hackers

[turbid totem]

@night cloak i am trying from 8th may and provide all the correct information but they replied that you didn't fulfilled the requirements

[raven sentinel]

?

[golden kelp]

@civic pivot bro I tried a lot from 2 months only bot is replying

[night cloak]

@turbid totem Maybe you are providing some information which isn't correct. Please revise the information. The time is on your hand.

[raven sentinel]

@night cloak how to fix this its second time that show it today

[crisp garden]

@raven sentinel check 4.11 #faq

[civic pivot]

@civic pivot bro I tried a lot from 2 months only bot is replying
@golden kelp dont worry houndreds of people are facing same problem now, they will tell you be patient

[storm flume]

Please refer to this channel's pinned messages for further information, @raven sentinel:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[golden kelp]

This was my id with Indian falg

[night cloak]

@golden kelp Contact the service in game and wait. We cannot do anything on discord.

[turbid totem]

@night cloak all the information was correct i tried 4 time but all time they replied same thing

[golden kelp]

Now this player is using my account

[night cloak]

@turbid totem There's definitely something you are missing out or misunderstood.

[storm flume]

Hello, @vocal sigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[turbid totem]

@night cloak they asking for lost account nickname and character id n new account character id

[storm flume]

If you have encountered an issue with the account unlinking feature, @turbid totem, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@turbid totem Did you complete the account linking part?

[turbid totem]

@night cloak yes i link with same social media

[golden kelp]

@night cloak can you reply me

[night cloak]

I see. Please wait a few more days.

@golden kelp I already did: https://discordapp.com/channels/393088095840370689/481200416349224980/717816032898580580.

[raven sentinel]

@night cloak how to fix this bro idk what to do

[golden kelp]

@night cloak that is use less

[night cloak]

@raven sentinel It happens due to poor internet stability. My suggestion is to not use WiFi at all while you play the game. Just use mobile data and it won't cause any issues.

[turbid totem]

@night cloak How many more days i wait approx 1 month done

[night cloak]

@golden kelp It is very useless here on discord.

[raven sentinel]

my wifi was good i had like 28 ms

[vocal sigil]

They are all anesthesia and lies. I have evidence of a player who plays cheating, has high speed and knows the locations of players and his mission on all sites with definitive evidence. He was not stopped, and until this moment he plays with all freedom, and this happened before in January 2020

[golden kelp]

Pubg is useless from starting

[raven sentinel]

i never saw that before

[night cloak]

@turbid totem I am not sure. Majority of the people got their account back. Just wait a few more days and you should get yours as well.

[dreamy topaz]

So all A50 player are Down and Cant play? So like Everyone

[night cloak]

@raven sentinel It's okay, just use mobile data for now.

@dreamy topaz After the recent samsung update, yeah. This will be addressed soon. Be patient.

[dreamy topaz]

Yeah allready heard that i have to be Patient xD

[night cloak]

[vocal sigil]

They are all anesthesia and lies. I have evidence of a player who plays cheating, has high speed and knows the locations of players and his mission on all sites with definitive evidence. He was not stopped, and until this moment he plays with all freedom, and this happened before in January 2020

[dreamy topaz]

But thats Super strange that all A50 players cant play right now

[night cloak]

@vocal sigil Feel free to report here: http://cheater-report.pubgm.cc/ if you have evidence.

[dreamy topaz]

I mean as long I will have my Account everything is fine (dont wanna lose my Season 2 M4 )

[night cloak]

Everything is fine, you can still play if you have a different phone. This issue should be fixed soon.

[dreamy topaz]

Nah only got that one phone ;*

[night cloak]

@night cloak I have an idea, do sg server update or idk

or udk?

Do u know what I mean

I don't.

When open the game and we got any resource update

[dreamy topaz]

So no one know what is Happining with the A50 players

[night cloak]

Yup

Please use the #pubg-mobile meanwhile.

So no one know what is Happining with the A50 players
@dreamy topaz 🥺 🥺

[polar marsh]

@restive pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry pecan]

I lost the account 20 days ago and couldn't even recover the account. Can you help

I am account lost

Can replay

[crisp garden]

What is it @night cloak

[wintry pecan]

Please Help

[night cloak]

@night cloak whats ur device?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry pecan]

Please help

[karmic trench]

Do using gfx tools results in suspension?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @karmic trench.

[wintry pecan]

Please help

[storm willow]

@wintry pecan how did you lose ?

[wintry pecan]

I used Unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @wintry pecan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

Follow above instructions

[wintry pecan]

Follow these steps not returned

It is missing more than 20 days

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry pecan]

UID 5378038037
Name OMARHOSSAM7
The old account

Someone may recover the account

[uneven hatch]

We can't even play in cheer park some random dude just comes and stands infront of you to block you from gaining a higher score.
People like these probably have attention seeking disorders.
Please PUBGM make a private cheer park or training room like in FORTNITE or many other games. Make it so we can invite our friends. But , it should be upto us.
Most importantly make it free right now we can make a personal cheer park for 150UC for a limited time. Like seriously how much more do you want to loot your player base.

[night cloak]

@night cloak I mean this.

[safe jungle]

Can you help me in recover my account i unlink my facebook account from my pubg mobile old id 584472476 name sahilkhanme01

[storm flume]

If you have encountered an issue with the account unlinking feature, @safe jungle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Please do not use any other language aside from English in this channel, @slow briar. Refer to #613267301243944960 for language channels.

[wintry pecan]

UID 5378038037
Name OMARHOSSAM7
The old account

[storm willow]

@uneven hatch Post in #old

[wintry pecan]

Someone may recover the account

Someone may recover the account

[storm flume]

If you have encountered an issue with the account unlinking feature, @safe jungle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[wintry pecan]

UID 5378038037
Name OMARHOSSAM7
The old account

Someone may recover the account

[vivid merlin]

@wintry pecan it was already taken down please dont repeat the question just be patient and wait now

[polar marsh]

@hollow ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pale loom]

Hello guys

[wintry pecan]

I want someone to solve the problem for me

[bright fox]

Hello sir i am so disappointed from u now its more than 26 days no one help me with my purchased u said u open a case but why u took so long time plz help i can not wait almost a month I bought 100$ and idid not get my uc or my money back i spoke to apple and they cant help only u guys that what they said i want my money back

[safe jungle]

Will anyone tell me ?

@polar marsh what should i do ?

[bright fox]

No one here only chat no support here ,in game and email no one can help u they r busy collecting money

[dusty rover]

@bright fox yeh thats true bro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pale loom & @wintry pecan. Remember to read through #faq before asking questions in the support channels.

[bold siren]

What did the customer service say, @bright fox?

[bright fox]

Rate the conversion i gave them one star@bold siren

[dusty rover]

@night cloak is this new update ?

[wintry pecan]

It is missing more than 20 days

[night cloak]

@night cloak is this new update ?
No, this is just an update after reinstall the game.

I mean they need do this.

[bright fox]

@bold siren I opened another and its same they said they already now about my case its from 8 mar

[night cloak]

W8 is PUBG fixed?

[fresh drum]

Have there been any new info about a50s

[night cloak]

No

Nooo

[bright fox]

8 may* @bold siren

[night cloak]

I was gonna buy RP pass and get to conqueror today nooooo

[bold siren]

At this moment, only the customer service can help you since staff here on Discord cannot help you in this situation, @bright fox.

[night cloak]

True ^

[bright fox]

When they ill help if iam sending a massage to them from month ago @bold siren

[night cloak]

@fresh drum What time is it at you?

[hardy fable]

Muslims are going to deleted the game is more good to remove it from sanhok

[bold siren]

It might take time depending on their amount of requests, @bright fox.

@hardy fable ?

[polar marsh]

@prisma sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry pecan]

The account is missing 20 days and has not returned yet. You can help because I am bored

[bright fox]

@bold siren wow a month not enough !

[hardy fable]

@bold siren do you see new update with idhui?

[fresh drum]

@night cloak its 20.49

[night cloak]

@fresh drum There's 21:49

[polar marsh]

@glacial stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I hope the problem is gonna be fix tomorrow

[safe solstice]

My pubG mobile keeps crashing in IOS anyone else’s?

[astral valve]

I dont understand why PUBG Mobile always matched up against the same enemies...this has been happened for about 2weeks now. Im using emulator. Is it because theres only few players now playing PUBG Mobile on emulator? And theres alot of cheaters in PUBG Mobile PC emulator. Almost every game. I have reported them but none actions were taken. Send help.

[polar marsh]

@west magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe leaf]

Hello, I have a pupg account ID: 5593217575 and the user name: llmx1 and the old user name: zt166 I do not remember any of the social networking programs that I trusted the account and I have a picture from within the account and I remember that I trusted the account on Facebook but I log in using Facebook and enter me A new account is in the game, and I hope that you will help me as quickly as possible and in solving my problem and thank you for dealing with me

[bright fox]

No one ill help u

I dont know why u open this group I suggest to close it

[wintry pecan]

I want help returning the account

[pastel atlas]

@fringe leaf this is not really game related issue it's your login related issue you need to sort it out yourself thank you

@wintry pecan what?

@bright fox what's up with you

[wintry pecan]

@pastel atlas The account is missing 20 days and has not returned yet

[bright fox]

U @wintry pecan have to contact in game support customer and they ill reply to u after one year be patient

[pastel atlas]

@wintry pecan have you contacted ingame customer service

[wintry pecan]

@pastel atlas No one helped me

[vocal sigil]

What are the penalties for those allied with the enemy in the individual position?

[pastel atlas]

@wintry pecan they said they gonna look into the matter?

@vocal sigil ban

[bright fox]

@pastel atlas I bought a month ago 100$ and I did not receive

[vocal sigil]

Well you are responsible here

[pastel atlas]

@bright fox the amount got deducted from your account

[wintry pecan]

@pastel atlas No one helped me

[pastel atlas]

@wintry pecan you need to be calm that's all I can say

[bright fox]

@pastel atlas yes and I called apple they said we can't help only Pubg

[vocal sigil]

@bright fox the amount got deducted from your account

[wintry pecan]

@pastel atlas I am sad because of the account

[pastel atlas]

@bright fox in game customer support

@wintry pecan just hold up bud

[bright fox]

@pastel atlas of course a month ago

[pastel atlas]

@bright fox you need to send the screenshot of the receipt

[bright fox]

I sent it already

[pastel atlas]

I also had an issue with buying uc once I send them the screenshot and got my uc in mere hours

Be patient @bright fox

[wintry pecan]

@pastel atlas Nobody helped me, and I'm bored, please help

[bright fox]

@pastel atlas now 30 days

[night cloak]

@bright fox You didn't got UC?

[bright fox]

Waiting

[pastel atlas]

@wintry pecan I am not a developer nor a moderator i can't really help you with that

[bright fox]

@night cloak yes

[pastel atlas]

You can just wait

[night cloak]

I can't here send link

[wintry pecan]

@pastel atlas In their accounts, I came back because they spoke with people on Discord and brought them back to them

[night cloak]

Dm @bright fox

[pastel atlas]

@night cloak you need to get a role

[night cloak]

Alright

[pastel atlas]

@wintry pecan try contacting the mods

[wintry pecan]

The solution is any

@bold siren Please help

[pastel atlas]

@wintry pecan create a new account for the time being

[wintry pecan]

@pastel atlas Korean account operator

[pastel atlas]

?

[polar marsh]

@paper wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why does jungle mode not work in sanhok

[night cloak]

why does jungle mode not work

it puts me on normal sanhok

[alpine tulip]

Weird

[night cloak]

same with my friends

(Im and na player)

Random@night cloak

[alpine tulip]

I crash, and when I loaded in with at 4 years loading screens it kick me out

[night cloak]

wdym random?

[alpine tulip]

1%?

Hold my pan

[fading shore]

Hello

I have a problem

[night cloak]

why does jungle mode not work
Not always throws, this happen random

[fading shore]

My pubg can’t make a purchase UC

Unable to pay as your account may be at risk error 1138

[night cloak]

@fading shore buy on the website

https://www.pubgmobile.com/pay/

[fading shore]

But my Apple ID still have balance

[night cloak]

So u using gift card or what?

[fading shore]

I don’t want to spend more, just spend the money on my Apple ID

[vivid merlin]

@fading shore try to do a routine repair and see if that works

[fading shore]

Yes bro

I used gift card Apple ID region USA

[vocal sigil]

Where is the link to report the cheaters?

[vivid merlin]

http://cheater-report.pubgm.cc@vocal sigil

[night cloak]

I used gift card Apple ID region USA
Try what Lazy tell.

[vocal sigil]

What are the penalties allied with the enemy?

[vivid merlin]

it can be a week suspension of the enemies who teamed

they will be punished accordingly once they are reported

[dusty shell]

But isnt fixed yet

?

[night cloak]

No

[vocal sigil]

I have evidence. Can you stop this ridiculous thing that repeats every game. They exhausted us

[fading shore]

I can’t open his link mr.lazy

[vivid merlin]

@fading shore to repair the game it's in login screen

[night cloak]

First logout ur account

[vivid merlin]

@vocal sigil you can report them in #cheater-reports or you can report them with evidence here http://cheater-report.pubgm.cc, #cheater-reports will be reopened soon and you also need to be level 10

[fading shore]

Many time that I login and logout

[vivid merlin]

@fading shore on the login screen it will say repair have you clicked it and then did a routine repair?

[fading shore]

I did it and redownload back

But the results is the same

Not working

[vivid merlin]

@fading shore have you contacted in-game customer service?

[fading shore]

It’s 2 days ago

I still stuck with this problem

[vivid merlin]

contact customer service and see what they say@fading shore

[crude escarp]

I did not receive the purchased Uc where can I indicate this?

[vivid merlin]

@crude escarp contact customer service for purchase related issues

@fading shore I would advise to contact apple store support and see what's wrong

[crude escarp]

@vivid merlin Thanks

[fading shore]

I saw this problem in Apple community, but they say ask developer game

Mr.lazy have u ever met this problem be4?

[vivid merlin]

@fading shore if you cant make a purchase due to security risk that's most likely because of a problem on apple's part, and no I havent

[polar marsh]

@fading shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@grave vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@plush vault Hey, are you now able to access Lost Treasure Event?

@twin condor Hey, are you now able to access Lost Treasure Event?

[night cloak]

Hello can I ask someting why can I Nock someone with full HP and Full lvl 3 helmet With kar98??? normally you need 2 shots to nock someone?

[normal fulcrum]

Lost tresure event not opening for me
@merry pebble Hey, are you now able to access Lost Treasure Event?

[night cloak]

is PUBGM Lite available to play through Gameloop emulator?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

pls answer 😦

[vocal sigil]

This player is allied with the enemy in the individual mode with several players and all this matter is repeated a lot. Let's see what will you do against them
Username لعنة99丨
number id 5354503292

[feral knoll]

@night cloak ask in #emulator-support .

[dreamy topaz]

Do we have new News about the A50 Problem?

[pale onyx]

Hi

[night cloak]

I have the same problem

Thank you CamPer

Im just waiting on some news

[polar marsh]

@dreamy topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Any newwws on A50s?

No

Aaaa

[vapid thorn]

Hello moderator i see glitch linked acc 🙃

1 email 2 acc in 1 pubg

[feral knoll]

@vapid thorn do you have a screenshot or video?

[vapid thorn]

I have video @feral knoll

I share just in moderator only

[lament sky]

Today the zoomed-in problem started on all A50 devices, Idk, what to do, please, help

[night cloak]

@lament sky Please wait as PUBG have seen this

@lament sky Global problem on A50 device's.

[lament sky]

Do they know about it, are they gonna fix it?

[night cloak]

Yes

See pinned message on this channel

How do you even do that?

[lament sky]

Oh, thank you, I didn't expect such fast and calming replies...

[night cloak]

@night cloak u asked me bro?

[lament sky]

I just start game and it does it, if u asked me :d

[night cloak]

Yes sir

[pallid jay]

Sir what should i do

[vivid merlin]

We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.
@night cloak

[night cloak]

Okthanks @vivid merlin

[glossy sable]

Last think please.. how can i find the arabic support server
You can join the MENA official server, @elder pumice: discord.gg/pubgm-mena

Is server down lol
What do you mean, @vast totem?

Pubg mobile support hackers
That is obviously untrue, @trail shadow.

Hi support me to become better player
Discuss of techniques in #pubg-mobile to improve your gameplay, @severe island.
Of course, practice makes you better, there is no secret.

Why the premimum create is not shown plz help me
Why premimum create is shaying get corresponding for more
A bug happened with the Premium Crate, that required it to be taken down temporarily. It will come back June 21st, and is replaced by the Custom Crate in the meantime, @final light, @final light and @serene fractal.

same problem 😂
By the way, @night cloak: the main hypothesis at the moment is that it is an issue with your device, since everyone having this issue is having the exact same one (Samsung Galaxy A50). But uninstalling the GFX Tools app was just to prevent you a ban, since its use goes against the game's ToS. 😉

My fb account disabled how to login pubg now
Do you have any other social media linked to your game account, @jolly pumice.

Is there any fault of Gfx?
Use of GFX Tools is against the game's ToS and can get you banned, @night cloak. Uninstall the GFX app and reinstall the game. About that, play on another device or wait for a fix from Samsung. There is no other way, since it's related to the latest update.

No free soap.
I like this, @night cloak. :)
Unfortunately, there are always people that fall for scams. That is why scams work so well...

[night cloak]

Hello I have questions I linked my account with a phone number how can I remove it because someone know my number and my password

@glossy sable :)

[glacial yoke]

Bag on Samsung a50

[vivid merlin]

We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.
@glacial yoke

[night cloak]

@vivid merlin hello can you help me?

[glossy sable]

We can't even play in cheer park some random dude just comes and stands infront of you to block you from gaining a higher score.
People like these probably have attention seeking disorders.
Please PUBGM make a private cheer park or training room like in FORTNITE or many other games. Make it so we can invite our friends. But , it should be upto us.
Most importantly make it free right now we can make a personal cheer park for 150UC for a limited time. Like seriously how much more do you want to loot your player base.
Please upload it in #old, @uneven hatch.

Someone may recover the account
Spamming can lead you to a mute, @wintry pecan.

I dont understand why PUBG Mobile always matched up against the same enemies...this has been happened for about 2weeks now. Im using emulator. Is it because theres only few players now playing PUBG Mobile on emulator? And theres alot of cheaters in PUBG Mobile PC emulator. Almost every game. I have reported them but none actions were taken. Send help.
Are you playing on Gameloop, @astral valve?

[vivid merlin]

@night cloak yes what's the issue?

[glossy sable]

You can not remove it, @night cloak.

[night cloak]

Hello I have questions I linked my account with a phone number how can I remove it because someone know my number and my password

[glossy sable]

You should keep your credentials safe and not share them with not trusted people.

[sharp onyx]

You can try changing the password. Just fill in a wrong password and it will ask if you forgot it

[night cloak]

@sharp onyx how can I ask for removal?

[sharp onyx]

You cannot remove it, you can just change password

[night cloak]

Or changing it at least the password I mean?

[wintry pecan]

Please help

[sharp onyx]

@night cloak log out and try logging in with the phone number

[storm flume]

You can contact the customer service via the game settings, @fringe leaf. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

There is no option where you can change the password for the number logging feature

[sharp onyx]

yes, now enter your phone number. then put in a wrong password

DO NOT send the screenshot here

[night cloak]

Ok I tried it only says Failed to login

[sharp onyx]

Do you see "forgot password" written on the screen?

[night cloak]

Yes thank you a lot I am really thankful

[sharp onyx]

You are welcome

[night cloak]

Btw there is no future update which may contain the number changing option?like all the social app has it why not in pubg?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chilly crest]

Damn you and your dirty policy. You are the children of prostitutes, the manufacturers of the game for a month. I wronged to attend my account, damn everyone who works in this dirty company.

Damn you and your dirty policy. You are the children of prostitutes, the manufacturers of the game for a month. I wronged to attend my account, damn everyone who works in this dirty company.

Damn you and your dirty policy. You are the children of prostitutes, the manufacturers of the game for a month. I wronged to attend my account, damn everyone who works in this dirty company.

[sharp onyx]

@chilly crest Please state your issue. And dont spam

[glossy sable]

I dont know why u open this group I suggest to close it
You are free to share your suggestions in #old, @bright fox.

Why does jungle mode not work in sanhok
It is a random mode, @night cloak. It comes from time to time.

Weird
You were most probably AFK, @alpine tulip.

My pubg can’t make a purchase UC
Unable to pay as your account may be at risk error 1138
Secure your account, @fading shore. Purchase UC on https://pubgmobile.com/pay if you can not purchase in-game.

I have evidence. Can you stop this ridiculous thing that repeats every game. They exhausted us
Report teamers to the in-game Customer Service, @vocal sigil. Please do not report teamers in #cheater-reports, only hackers there.

Do you see "forgot password" written on the screen?
200IQ, @sharp onyx. :P

Watch your language, @chilly crest. Spam and vulgar language can lead you to a mute. Just state your issue.

Politely.

[polar marsh]

@chilly crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light kindle]

where is emulator support?

[glossy sable]

Welp.

[storm flume]

You can now access #emulator-chat and #emulator-support, @light kindle. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[glossy sable]

There. :3

[night cloak]

@glossy sable hello sir will there be an option to remove the mobile link feature?I mean I your guy solved my problem but if I wanted to change my mobile number there should be an option for that

[hushed hare]

Hey everyone I kinda ran into a bug where the textures are super zoomed

[glossy sable]

You have been answered already, @night cloak. You can't unlink it, only change the password.

[hushed hare]

I only see like a piece of the entire display of the game

[glossy sable]

Samsung A50?

[hushed hare]

Yeah

[sharp onyx]

@night cloak We currently do not have any information regarding this. Please feel free to post your suggestion in #old and keep an eye on #news

[storm flume]

Please refer to this channel's pinned messages for further information, @hushed hare:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[glossy sable]

:/

[hushed hare]

This is a problem that can't be fixed rn isn't it 🙁

Oh I see

It will be addressed okay

Damn, really wanted to play

[deft bobcat]

This is a problem that can't be fixed rn isn't it 🙁
@hushed hare your only solution so far is to reset the phone everytime u want to play. And dont end the app until you're done playing.

[night cloak]

I waiting for permanent solution, I hope its gonna be tomorrow

I waiting for permanent solution, I hope its gonna be tomorrow
@night cloak same..Hope otherwise I have to reset my device

😬 😬

[glossy sable]

Thank you for your understanding, @hushed hare.

Don't reset your device, you will lose your data for nothing.

Play on a different device in the meantime, or just be patient. :/

Or use that workaround, I do not know if it works, though.

[night cloak]

Yeah. I tried wipe cache but didn't help .

And what can you imagine xD

[glossy sable]

I waiting for permanent solution, I hope its gonna be tomorrow
Eeh, don't get your hopes up for nothing, it will take a few days at least...

[hushed hare]

Nah I'll just wait

[night cloak]

Eeh, don't get your hopes up for nothing, it will take a few days at least...
Hmmm

[hushed hare]

I got cod and other games and a pc to play with so

[sharp onyx]

yeah, resetting a device basically resets its software updates. And this bug is caused by the latest security update, so it should fix it

[night cloak]

I think not important the security update @sharp onyx

I have may 1. update

[polar marsh]

@hybrid briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strong pilot]

For 2 hours the game has been doing this to me and I don't know why it only recovers after the phone restart and I can play

[night cloak]

Global problem on Galaxy A50 device's.

Happening with all bro

See pinned message on this channel@strong pilot

[strong pilot]

Ok thank you

[glossy sable]

owo

[night cloak]

It's not bug, its a feature.

[crimson sinew]

Hi

[sharp onyx]

He is speaking the language of the ||mods||

[polar marsh]

@crimson sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sharp onyx Me and @vapid haven is the first guy who reported this problem here. So I know what I do.

[strong pilot]

That happened to me today

[rich haven]

And i cant open pubg i have a50

I restart my phone 3 times

[night cloak]

@rich haven pls see the pinned message on this channel

@sharp onyx Me and @vapid haven is the first guy who reported this problem here. So I know what I do.
@night cloak wow show off

[sharp onyx]

Please take conversations to #chat

[nova beacon]

@polar marsh i accidentally remove pubg account which was logging with my Facebook account please help me to get it back

[lean axle]

Remove the idols this is disrespect for muslims!
THISMODENOTFORMUSLIMS

[sharp onyx]

@lean axle Please feel free to post in #old but keep in mind to adhere to server #613267301243944960

[fresh drum]

I found out how ro fix a50 bug

[sharp onyx]

@fresh drum please do share

[polar marsh]

@limber delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh drum]

Go on galaxy store and download game plugins
Open it and then it will show game booster plus press on it and download it and then go on pubg in it and change setting little bit and go into the game

[versed fossil]

When the samsung a50 problem going to get fixed

[fresh drum]

It should work

[winged umbra]

So, it's normal to not be able to log in with email?

[fresh drum]

I just tol what to do

[versed fossil]

Thx man

[proud imp]

thks bro

[night cloak]

Someone pinn his message

[sharp onyx]

Using plug ins is against the ToS of the game and can get you banned.
Do so at your own risk

[fresh drum]

But it is powered by samsung

[winged umbra]

Anyone know how to log in with e-mail?

[sharp onyx]

@fresh drum still, not recommended

@winged umbra please elaborate your issue

[winged umbra]

There is no longer an option to log in with email or phone number, at least not on my device. Playing on iPad air 3

[night cloak]

@winged umbra

[winged umbra]

Don't have that option anymore

[night cloak]

Can u show?

[sharp onyx]

DO NOT click on that link

[winged umbra]

Well, I just tried to log in with Twitter (different account), then logged out and the option was available for some reason :/ maybe this will help anyone facing the same thing. Thanks though

[soft sparrow]

what link

[fresh drum]

Is it an tryan

[soft sparrow]

won't it be more accurate to say " trojan " ?

[sharp onyx]

Just dont click it if you see it

[soft sparrow]

oki

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh drum]

Your welcome

[devout jay]

Hello
Is that right smart gaga emulator player will play against the same emulator and not play against game loop emulator ?

[true bough]

Hello. My game becomes like this, what should i do ? #questions

[night cloak]

What is that

[dry mirage]

Hello, I need an employee, please

[polar marsh]

@brittle nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@true bough see the pinned message on this channel

[polar marsh]

@quick moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[harsh helm]

Please help me plz

[true bough]

@night cloak whenever i exited the game and then want to enter again the game becomes like this. I never saw anythings like this before today.

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @harsh helm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[barren root]

اريد مساعد عربي لدي مشكلذ كبيرة

[storm flume]

Please do not use any other language aside from English in this channel, @barren root. Refer to #613267301243944960 for language channels.

[vagrant onyx]

@barren root english and state your issue ?

Or if you cant use english ask in pubg mobile mena server

[barren root]

Hello, I want to help my account be classified without any reason. I do not use any fraud program and I have not purchased an illegal method. So I want to request a reconsideration of the sentence directed towards me. Please reply. Thank you.

[polar marsh]

@vocal sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[barren root]

If you do not help me, I will raise you a cause and peace

[vagrant onyx]

@vocal sigil was your account banned ?

its how the security system go

[night cloak]

I have answered so they can break it and solve my problem?

[barren root]

If you do not help me, I will raise you a cause and peace

[vagrant onyx]

@barren root hey
Was your account banned ?

[polar marsh]

@barren root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[white canopy]

Why did This occur?

[vagrant onyx]

@night cloak maybe they still need the date

@white canopy Android user ?

[white canopy]

Ye

[vagrant onyx]

@white canopy refer to this might help

https://discordapp.com/channels/393088095840370689/481200416349224980/717793217935966209

[white canopy]

Bloddy hell im using the a50 too

[barren root]

@vagrant onyx Yes, they blocked me today

[vagrant onyx]

@barren root please do not repeat the same thing again

you have to explain in correct way

[white canopy]

Now Tell me how am i gonna finish some challenges That will be gone in 1 hours.....

[vagrant onyx]

@white canopy yes 👍🏼

[barren root]

Okay

[vagrant onyx]

Sorry for this

@barren root account blocked refer to the bot message

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @barren root. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[harsh helm]

@storm flume I have not committed any transgressions because they cannot venture into my account that has more than a year in use

[barren root]

I have not committed any transgressions because they cannot venture into my account that has more than a year in useuse

[old fable]

Gameloop servers are seperated with smartgaga servers . And phoenix os player are matchmaking with the smart gaga cheaters what a joke Tencent . Poor phoenix os users like me .

[near violet]

Why is there no 12 season in first record and many PUBg players like this

[white canopy]

@vagrant onyx well there better be some maintanace Rewards Or me gon go mad 🤣

[native glade]

Why don't I see guncraft

[white canopy]

@native glade wait for it to be announced at the News channel

[old fable]

@polar marsh Gameloop servers are seperated with smartgaga servers . And phoenix os player are matchmaking with the smart gaga cheaters what a joke Tencent . Poor phoenix os users like me .

[white canopy]

Only selected people have it

[native glade]

@white canopy Ok thank you

[vagrant onyx]

@native glade its not yet out for you

@near violet its will be fixed later on 👍🏼

[storm flume]

You can now access #emulator-chat and #emulator-support, @old fable. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[vagrant onyx]

@old fable try to ask in #emulator-support

[old fable]

@vagrant onyx ok thank you dude

[polar marsh]

@brisk heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@charred bison cause thats how the security system goes

[full sorrel]

@vagrant onyx help me

@polar marsh help me

[storm flume]

You can now access #emulator-chat and #emulator-support, @grave ridge. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[vagrant onyx]

@full sorrel hey what is it ?

[polar marsh]

@full sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic halo]

Can you tell me release date of Andy character?

[idle crescent]

@vagrant onyx where is emulator support?

[storm flume]

You can now access #emulator-chat and #emulator-support, @idle crescent. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[vagrant onyx]

@civic halo there is no date yet

[bitter pagoda]

how do u use premium crete coupons

[vivid merlin]

@bitter pagoda you cant use the premium crate coupons right now the premium crate was replaced with the custom crates, the premium crates will return on june 21st and then you can use them.

[bitter pagoda]

ohh thank you

[stable oyster]

Hi, I had this problem in the beginning. He gave me 10 minutes, and then a day. I do not understand what the problem is. I do not use any assistant programs or change the hands of the player and other programs that violate the rules of play. Please help. I do not want to lose my account.

@polar marsh

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @stable oyster.

[night cloak]

Hallo guys waths haepend to server emulator every game hacker and raely the game loop server no hacker

[compact parcel]

Will anything happen to teamers in solo mode?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

No im play pehonix os evry game hacker and the game loop no hacker

[polar marsh]

@stable oyster:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell birch]

I lost my social media account

[polar marsh]

@icy pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dry mirage]

Hello, I need an employee

[night cloak]

I have a question?
If i bought RP EZ mission license does it expire when the season ends or i can find it in the new season for free

Please mention with the answer

[civic pivot]

It will not expire by season end @night cloak

Hello, I need an employee
@dry mirage can u state ur question

I lost my social media account
@shell birch how did u lose ur social account?

[night cloak]

So i can find it forever for free if i bought it

[coral maple]

Please help!

I am top 500 but I did not get the title

[civic pivot]

So i can find it forever if i bought it for free
@night cloak as long as i know yes, im using same and it didnt disappear

I am top 500 but I did not get the title
@coral maple u should wait the refresh time of game to have title

[coral maple]

What time is that

[night cloak]

The problem is what if i didn't buy royal pass season 14 will it expire that what I'm curious about

[cursive forge]

Does anyone know when premium crates are coming back

[civic pivot]

Every 24 hours game is refreshing

21 june expected @cursive forge

[coral maple]

Okay thanks🎉

[night cloak]

The problem is what if i didn't buy royal pass season 14 will it expire that what I'm curious about
@civic pivot

[civic pivot]

@civic pivot
@night cloak i guess so, dont know sure

[night cloak]

oof how to make sure 😂

[civic pivot]

Press on the ? Button in that page for good explanation 🙂

[night cloak]

I'm sorry which page 😂👌

OHH

[civic pivot]

@night cloak

[night cloak]

I did but it didn't explain anything about expiration

[civic pivot]

The pic u send here

[night cloak]

Ik i just realized

[civic pivot]

See ? Icon right on the center

[night cloak]

I did but it didn't explain anything about expiration
@civic pivot

I did check it before i come here 😂

But there is nothing about expiration

[civic pivot]

But there is nothing about expiration
@night cloak than there is no expiration on this feature

[night cloak]

Are u 100000000% sure 😂

[civic pivot]

[night cloak]

I just don't want to waste uc on something cost 450 uc if it expires

But thanks for your help i appreciate it

[storm willow]

@night cloak Ez Pass Continues as your purchase consecutive royal pass

[night cloak]

oof really

Okay then why u didn't say anything about it in "?" icon

[storm willow]

@night cloak

[night cloak]

There is nothing about expiration

Or am i blind 🤔

[storm willow]

Last line

[civic pivot]

Read the note @night cloak

[night cloak]

It says for the current season but there is nothing about the other seasons

🤔

[storm willow]

It says you can collect/ purchase only if you get royal pass in current season

[night cloak]

some cheats protect pubg mobile admins

[brittle ridge]

Is there any support person here?

[storm willow]

@brittle ridge Whats this issue ?

[night cloak]

these executives keep tricks

[storm willow]

@night cloak what do you mean?

[brittle ridge]

@storm willow I lost my account 30 days ago

[night cloak]

@storm willow
Yeah i understand but my question is what if i purchased it in season 13 and bought season 13 royal pass and then didn't buy season 14 and then bought season 15 can i collect it or not

[civic pivot]

@storm willow
Yeah i understand but my question is what if i purchased it in season 13 and bought season 13 royal pass and then didn't buy season 14 and then bought season 15 can i collect it or not
@night cloak its valid for only current season pass

[storm willow]

@night cloak

[night cloak]

I said I said!

[sonic dew]

I just collected (redeemed) this last one Sticker 4 SK12 but it showing zero in the inventory ...plz tell me what happened?

[night cloak]

So i can't collect it in season 14 🤔

[storm willow]

No

@sonic dew Post in #old

[sonic dew]

Oh ok

[storm willow]

@night cloak you cannot collect EZ License without royal pass

[brittle ridge]

@storm willow you can help me .?

[storm willow]

@brittle ridge unlink ?

[spring tendon]

hmmm

when premium crate back?

[storm willow]

After June 21 @spring tendon

[night cloak]

You are just a money-eyed

[spring tendon]

2 weeks later

@storm willow thx anyway

[night cloak]

You sell money and cheat

[storm willow]

@night cloak If you don’t need any help move to #chat

[brittle ridge]

@storm willow yes

[storm willow]

Contact customer support

[night cloak]

Look my question is simple if i bought royal pass season 13 and bought for RP EZ mission license can i find this license for free in season 14 after i buy royal pass season 14 @storm willow

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak third consecutive RP purchase will get you free EZ license

[night cloak]

Oh

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[storm willow]

It’s clearly explained there

[night cloak]

Wait

[sonic dew]

@storm willow I just pasted same this in #old ....do I get response from there ?

[night cloak]

I purchased RP consecutive 3 times before and i didn't see it for free

[storm willow]

@sonic dew you won’t get response.

[sonic dew]

So my issue will be resolved?

[night cloak]

I have achievement proves that i purchased RP consecutive 3 times

[storm willow]

@night cloak starting from season 7

@sonic dew yes

[night cloak]

Oh 🤦‍♂️

[sonic dew]

@night cloak bro if you didn’t purchase RP this season .... u don’t get .... forget abt previous purchasing

[night cloak]

Sry i didn't sleep well today 😂 but thanks for help @storm willow

[brittle ridge]

@storm willow I was asked for information inside the game twice and did not return the account

[sonic dew]

@storm willow thank you

[night cloak]

@sonic dew
I purchased season 5,6,7 and 10 and reached level 100 in all of them but i didn't see "starting from season 7"

[unkempt nymph]

Hello

[night cloak]

Thanks anyway
شكرا جزيلا

[sonic dew]

I purchased from season 3 but it’s starting from season 7

Welcome

[night cloak]

Yeah

If i didn't have school i was gonna buy the old seasons

[brittle ridge]

@storm willow Help me or not

[haughty crypt]

friends list often givec wrong info...say player is idle and he is really in game ...even with restart problem stay

[polar marsh]

@neon jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@frigid wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle ridge]

@storm willow It has been tired of the first 30 days of members of membership in supporting staff and goes without a result they want to stop playing after the account level is 67

Is my account that was sent all the information why the game did not come back to now

😢

[storm willow]

What’s the last message your received from ingame CS @brittle ridge

[gray gyro]

Hello pubgs

[brittle ridge]

@storm willow I sent the information twice and said we will get back to you if we need anything

[arctic stump]

I do not have the gun craft option in my game, why is that?

[brittle ridge]

@storm willow Thank you for providing all the information, we have forwarded your request to the staff. It will take days to deal with it. Please be patient. Please also bear in mind that if you do not provide all of the information mentioned, we will not be able to confirm your identity, and therefore we cannot help you. We will contact you again if we need more information from you.

[night cloak]

@arctic stump It will be available to more people in the coming days.

[arctic stump]

So, I should have the saiga skin that was crafted in the event? Coz I did see a guy yesterday with that

[storm willow]

@brittle ridge wait patiently then.. it will be processed.

[polar marsh]

@frigid wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen barn]

hello, i lost my facebook account linked to my pubg game, but i still have linked it to twitter and the new feature via phone number, is there anyway possible to unlink the facebook ? because with new feature you have to be signed in with the account in order to unlink it, should i contact the game support so they unlink it manually for me !

[storm flume]

If you have encountered an issue with the account unlinking feature, @keen barn, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[brittle ridge]

@Storm Breaker#3280 Well I will be patient I couldn't play in season 13 😥

[vagrant onyx]

@frigid wedge its prob the thid ban ( 1 week ) you played or team up with cheater
also your tier might reset to bronze v

[sage basalt]

Can I change the email that I previously linked in the game?

[civic shuttle]

I've been having framedrops lately when running smooth graphics and extreme frames. It's a random happening, sometimes i get 60fps for 75% of the match or sometimes only 25%. I'm playing on a S9+.

[frigid wedge]

@vagrant onyx
No my friend i didn't know about the cheat

[vagrant onyx]

@frigid wedge maybe

[frigid wedge]

👍🏻

[sage basalt]

Can I change the email that I previously linked in the game? ?

[deft iron]

how does guncraft thing work? im confused

[frigid wedge]

@vagrant onyx
My friend, I do not know the hack and did not play with you in my life at all. You can see my statistics and see that I am a very normal performer.

[spice mulch]

How can I report a hacker?

[storm flume]

Hello, @spice mulch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[heady falcon]

still no guncraft?

seriously?

[vagrant onyx]

@heady falcon yes its coming out later time

[heady falcon]

how come other people have it already

[vagrant onyx]

@heady falcon not for everyone

[trim juniper]

My game has suddenly become pixelated and blurry when I logged in. Any ways to fix it?

[vagrant onyx]

@trim juniper Android user

?

[trim juniper]

mhm

[sage basalt]

@storm flume

Can I change the email that I previously linked in the game? ?

@vagrant onyx

Can I change the email that I previously linked in the game? ?

[vagrant onyx]

@sage basalt i have not test yet
also i got no new info about the new email linked

so you have to wait till you get answer

[sage basalt]

Ok thx

[keen barn]

hello, i lost my facebook account linked to my pubg game, but i still have linked it to twitter and the new feature via phone number, is there anyway possible to unlink the facebook ? because with new feature you have to be signed in with the account in order to unlink it, should i contact the game support so they unlink it manually for me !

[storm flume]

If you have encountered an issue with the account unlinking feature, @keen barn, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spice mulch]

I think that it is necessary for technical support to look at the players in the Kuwait region because they use the hacker excessively and without any deterrence. It is strange that there is no update to remove the hacker and support the game from cheating. I am tired of playing in every game. I get many hackers

[keen barn]

anyone knows the solution ?

[trim juniper]

This is what comes out @vagrant onyx

[drowsy lava]

Hello my accont has been hacked by fishing web & ididnt linked with email so the hacker link with another one and still can acces to my account

[vagrant onyx]

@trim juniper maybe refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/717793217935966209

[drowsy lava]

How can unlink email pls

[storm flume]

If you have encountered an issue with the account unlinking feature, @drowsy lava, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[ebon bear]

When is this suit available?

[trim juniper]

@vagrant onyx Ah alright,thanks

[vagrant onyx]

@ebon bear this one back in season 2

you could find it only in Lucky Airdrop

@night cloak its not easy to help
how much was your ban ?

7 days, 1 week ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

Refer to the bot message @night cloak

[ebon bear]

@vagrant onyx Why is he in the store?

[vagrant onyx]

@ebon bear its not there
If you playing in english global version

[night cloak]

Is there any actual news for the galaxy A50s players?

[ebon bear]

@vagrant onyx Yes, I play the International version and I have it in the store ، you can check

global version *

[night cloak]

I will go to sleep now bye 😞

[ebon bear]

@night cloak bye , good night

[night cloak]

Bye

[vagrant onyx]

@night cloak only this

https://discordapp.com/channels/393088095840370689/481200416349224980/717793217935966209

[night cloak]

Well..i already checked that so

[crimson moon]

When will Andy Character arrive in the game?

[trim juniper]

@night cloak Then we'll have to wait till they fix the issue

[vagrant onyx]

@crimson moon not date yet

[night cloak]

Yeah thats what i have been doing the whole day im just playing cod

But its getting boring so

[polar marsh]

@polar plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green tundra]

hello guya

every rastert game the graphic change can u help me 🤔

[patent thunder]

I'm trying to access my pubg mobile account with my email and it won't let me enter the game @lime juniper @sand path @spring zephyr @short eagle

[polar marsh]

@next geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dire escarp]

Guncraft firearm feature is still not available for me.

[polar marsh]

@surreal geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raw cape]

Hi, I wanted to unlink a Twitter account of mine, as I no longer have access to it, the same. I cannot recover the password because I no longer have access to the email, nor to his recovery email, because if I lose access to my Google email, I will not be able to recover the account in the game, having to create a new account and start playing again. For these reasons mentioned earlier that I want to unlink Twitter and link Facebook, even though I already try an account created with it, I don't want that Facebook account anymore!

[storm flume]

If you have encountered an issue with the account unlinking feature, @raw cape, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[visual flower]

If anyone is using A50 and is getting the very blurry image dm me i know how to fix it

I can say it here but i hate the slow mode

[floral moon]

1 week Complete But still BUG is on Top level, We are not Playing PUBGM...PUBGM is Playing with US....

In future PUBG will be change Game name to BUGG

[patent thunder]

I need help with my account please

[visual flower]

So ur account got hacked or something?

@floral moon

[spring zephyr]

If anyone is using A50 and is getting the very blurry image dm me i know how to fix it
@visual flower We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[visual flower]

I know how to solve it though

[fresh drum]

I alredy told everyone how to solve this

[visual flower]

Then how

[floral moon]

@visual flower no, its PUBGM Bug

[visual flower]

I was able to fix it using an app from galaxy store

[night cloak]

I am not getting the guncraft option

[flint frost]

@spring zephyr hello

[visual flower]

Its called gameplugins made by samsung

If you run the game from that apl it should work just fine

[willow wren]

bruh when is the golden chest tickets workkkk

[visual flower]

Same man

[willow wren]

thats long time

[short eagle]

@night cloak it isnt available to everyone yet

[willow wren]

: //

[flint frost]

@spring zephyr hello bro help

[visual flower]

What happened maybe i can help

[flint frost]

Why the account has not been recovered since last week?

[visual flower]

Idk

[flint frost]

My account not recovered in last 28 days

[visual flower]

Just wait for a helper coz im not an expert lol

Try dm'ing one of them

[polar marsh]

@queen sundial:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint frost]

@spring zephyr not replying

[random isle]

How can i unlink my social media account

[storm flume]

If you have encountered an issue with the account unlinking feature, @random isle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[flint frost]

Bad service providing by pubg support.🙏

[vital hill]

Guncraft features is not coming in some of account how can we fix it

[short eagle]

It isn’t available to everyone yet

[crude bobcat]

@everyone can anyone help mee

[marble temple]

Why

[vital hill]

Tell us why

[night cloak]

[crude bobcat]

I wanted to report one player he is playing with hackers and winning

[marble temple]

I am one player @crude bobcat 😂😂

[crude bobcat]

Really he killed me 20 times

He is suar

[crisp garden]

@crude bobcat If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there

[marble temple]

Why is the guncraft not there in some devices? Will it come later or it's not for them?

[crude bobcat]

@crisp garden I don't have video

[spring zephyr]

@marble temple It isn’t available to everyone yet, you will get it soon.

[crisp garden]

You can report ingame if you don't have video

[vital hill]

Tell us date

When it will come

[polar marsh]

@crude bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@vital hillSoon, can't give a exact date.

[marble temple]

I don't want date, but just tell me will I get s12k skin free?

[mint turtle]

Where is guncraft option, its not showing up. All my friends are having it. They get free spins daily. Except me.

[marble temple]

Lawl

[spring zephyr]

@mint turtle It isn’t available to everyone yet, you will get it soon.

[vital hill]

Why guncraft option is not get to everyone tell the reason

[spring zephyr]

@vital hill You will get it soon.

[vital hill]

PLEASE tell the reason

@spring zephyr

[spring zephyr]

@vital hill The feature is new, so only a few random players got that, for testing purpose.

[vital hill]

Ok thank you

[harsh scarab]

Ohk I got that 😍

[lethal sapphire]

.

[patent thunder]

I am trying to enter my pubg mobile account with my email account that links and does not allow me to enter. Please help me @lime juniper @sand path @spring zephyr @short eagle

[stiff ginkgo]

The Ping shown also has delay.
Please switch to a better network.
If it dosent works try routine repair.
@night cloak

Then contact your ISP to reset your router

[spring zephyr]

@patent thunder Unlinking issue?

[stiff ginkgo]

He's not able to login via the new email feature

[patent thunder]

@spring zephyr this started today

[spring zephyr]

@patent thunder Have you tried with both password and verification code?

[stiff ginkgo]

The email is linked with a pubg account?

[patent thunder]

@spring zephyr yes

@spring zephyr When I click to enter the code, the code never reaches my email and only this message appears. and this has never happened to me

[spring zephyr]

@patent thunder Seems like a bug, report it in the #old channel with detailed info.

[spring zephyr]

@shrewd cobalt Samsung A50?

[shrewd cobalt]

Most of the Galaxy A50 users are facing this issue where the game becomes all blurry

[spring zephyr]

@shrewd cobalt We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[lethal sapphire]

I delete pubg and download it again but it still like this,?

[spring zephyr]

@lethal sapphire We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[shrewd cobalt]

@spring zephyr I hope it will get fixed soon

[spring zephyr]

Let's hope for the best.

[thick karma]

Hi pubg developer server

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thick karma. Remember to read through #faq before asking questions in the support channels.

[lethal sapphire]

Pls fix it quickly 🙏

[thick karma]

Sir I couldn't get the spin option in guncraft

[stiff ginkgo]

It'll roll-out for everyone soon.

[harsh nebula]

Dear Tencent Please help me I am not getting Guncraft option in workshop

[spring zephyr]

@harsh nebula It isn’t available to everyone yet, you will get it soon.

[harsh nebula]

Oh ok let's hope I get it fast

[lethal sapphire]

How long that will take?@spring zephyr

[thick karma]

Sir when the erangle2.0 will come

[storm flume]

We currently do not have a specific release date for the upcoming update, @thick karma. Once we do, we will publish further information in #news.

[spring zephyr]

@lethal sapphire Can't give a time, .

[thick karma]

And where is andy character

[storm flume]

We currently do not have a specific release date for the upcoming update, @thick karma. Once we do, we will publish further information in #news.

[thick karma]

Plz didn't get the spin option in guncraft

[harsh nebula]

@thick karma
Me too

[floral moon]

S13 is the warst ever season and new unlimited BUGS...

[harsh nebula]

Not only 13 though

[spring zephyr]

@thick karma @harsh nebula It isn’t available to everyone yet, you will get it soon.

[thick karma]

How would u get the leaks bri of pubg

[spring zephyr]

@thick karma What?

[harsh nebula]

@spring zephyr
So Aditya are you mod of this server or what?

[spring zephyr]

@harsh nebula No, I am just a contributor.
And use discussion channels for general discussions.

[thick karma]

@atharva how would we can get the leaks of pubg update

[spring zephyr]

@thick karma Keep an eye on the #news channel, all the new updates are announced there.

[patent thunder]

@spring zephyr because where I write it tells me slowmode is enabled

[spring zephyr]

@patent thunder One report is enough.

[patent thunder]

@spring zephyr and it says 5 hours

[thick karma]

Now from where I can get leak of season14leaks

[lethal sapphire]

@AdiTya#٥٠٤٠
i have two phones Samsung A50 the first one he doesn't have issue but the second it have this problem

[spring zephyr]

@thick karma Keep an eye on the #news channel, all the new updates are announced there.

Already answered you, repeating the same thing won't help.

[thick karma]

Okk sir

[polar marsh]

@faint summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Plz help me Someone is trying to steal my account

[spring zephyr]

@night cloak Using any type of plug-ins can get you banned.

@night cloak How?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I changed the Twitter password, logged out of all accounts, and is still entering

@spring zephyr can you help me plz

[stiff ginkgo]

You can't un-link account like this.
You've to wait to the feature to arrive.

Un-linking pubg from the social media won't work

[spring zephyr]

@night cloak Change your password of your social media account and check if any unwanted accounts have been linked to your account.

[night cloak]

@spring zephyrI changed my password and still can access my account

@spring zephyr؟؟

[spring zephyr]

@night cloak Just check if any unwanted accounts have been linked to your account.

[night cloak]

@spring zephyr how can ido that ?

[spring zephyr]

@night cloak Go to settings and in the basic tab, you will see all the linked accounts.
Just check if any unwanted accounts have been linked to your account.

[olive relic]

How can I reduce my ping in south America server?I live in middle east

[bright lintel]

Play in europe

[polar marsh]

@golden ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright lintel]

@spring zephyr is there any time frame on this A50 glitch

[spring zephyr]

@bright lintel We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

Can't give a exact time.

[bright lintel]

Ok just wanted to know cause I dont want to have to restart phone every time I want to play

[golden ether]

When are yall actually gonna take action against hackers?

[bright lintel]

Like tomorrow or at the end of the week

[night cloak]

@spring zephyr only twitter

[olive relic]

@spring zephyr can I reduce my ping in a far server?

[bright lintel]

No @olive relic just play on europe server or north american

[olive relic]

@bright lintel I dont want europe

[bright lintel]

But south America is like the furthest server from you though

U would have better ping in Asia

[olive relic]

even with vpn can not reduce?

@bright lintel

[hardy temple]

When the guncraft will come to me because all of my friends already got it

[night cloak]

@spring zephyrcan you help

[shrewd heron]

Account lost

[elfin canopy]

Gun-craft option will be available to everyone soon.

Contact in-game customer support for account lost issue.

[hardy temple]

Ok because all of my friends already got it so I worried about guncraft feature

[spring zephyr]

@night cloak Check if any g-mail or phone number is linked, if not, then change your password again of your social media accounts and enable 2FA for your social media account.

[night cloak]

@spring zephyr i linked wiht g-mail

[merry pebble]

No bro not able to access the lost treasure event @normal fulcrum

[spring zephyr]

@night cloak You linked with g-mail right?

[night cloak]

@spring zephyr yes

[normal fulcrum]

@merry pebble Please provide follow details
▫️ User Identification
▫️ Device
▫️ Region
▫️ WiFi/Mobile Data
▫️ Video Recording

[spring zephyr]

@night cloak Okay, then change the password again and enable 2FA, it should be fine.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[merry pebble]

Okay @normal fulcrum

[misty gale]

@crisp garden cs is not helping they not responding please help me

[crisp garden]

Wait for response

[stiff ginkgo]

Patience

[misty gale]

@crisp garden they always days they can't help if account deleted

[spring zephyr]

@misty gale Have you lost access to your account?

[night cloak]

Fix a50 bug

[spring zephyr]

@night cloak We are aware of the issue Samsung Galaxy A50 users are facing. This will be addressed soon.

[misty gale]

@spring zephyr yes that's why I am facing problems I wad purchased uc in old account I am playing that account from season 2 lots of outfits and gun skins losed now

[night cloak]

it works for me

[spring zephyr]

@misty gale Have you lost it by the unlinking feature?

[patent thunder]

@elfin canopy @spring zephyr when will I have information on how to fix the problem I have

[misty gale]

@spring zephyr no I thought my facebook account hacked because I received mails from fb that you login others devices like that's why I deleted account and I forgot link pubg Google account

[elfin canopy]

@patent thunder it'll be fixed by an update. Have patience!

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @misty gale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[foggy hornet]

for those having problem with samsung A50 download game plugin from galaxy store...there is game booster plus option enable it and set the mode to max fps...after that open the game ...the problem is solved

[spring zephyr]

@foggy hornet You will get banned for using plug-in.

[patent thunder]

is that that is the only way I have to enter my account @elfin canopy

[foggy hornet]

its samsung's plugin

game doesnt work without it

[elfin canopy]

Can you use your social media,@patent thunder?

[ebon bear]

Why does the screen become like this inside the game?

[spring zephyr]

@foggy hornet Just wait patiently, the problem will be addressed soon.
Using unauthorized plug-ins will risk you a ban.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @foggy hornet.

[patent thunder]

@elfin canopy because I lost my account by unlinking my google account. A week ago Error helped me to recover it but after 3 days the problem returned that when I entered with my google account the new account came out again. that's why in order to access my old account I used my email link

[elfin canopy]

@patent thunder can you link new social media to your account?

[night cloak]

K but were impatient and just want to play the game

Like ive been waiting for a whole day

Also dont bother typing in the same thing

[merry pebble]

•Id: 5159181119
•Device: android redmi note 5 pro
•Region : India
• Wifi @normal fulcrum

[misty gale]

@spring zephyr please tell me what should I do now

[patent thunder]

@elfin canopy when this happened again Well, go to my old account with my email and try to link a new account but he wouldn't let me tell me error

[spring zephyr]

@misty gale If you don't have any log-in options, then unfortunately you can't do anything about it.

[hidden crater]

@ebon bear you turned on gyro scope?

[elfin canopy]

Try linking new social media again, hopefully the email login method will be fixed soon,@patent thunder.

Have a nice day ahead.

[patent thunder]

Two hours ago I tried to enter the game and now I get this error

[ebon bear]

@hidden crater No, I didn't run a gyroscope

[misty gale]

@spring zephyr please help me any one link my old account and new account

[polar marsh]

@crystal thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden crater]

@ebon bear what exactly is happening to your screen? that video doesn't explain much

[ebon bear]

@hidden crater Concussion occurs on the screen and is not fixed or normal like normal toys

[hidden crater]

@ebon bear log out and try repair option

[crystal thorn]

Pls I need help how can I link my game with facebook?
I already linked with twitter .

[spring zephyr]

@crystal thorn Yes, you can.
If you have only linked your game with 1 account then you can link your another account.

[ebon bear]

@hidden crater I did, and it has returned to normal, but this problem has returned

[crystal thorn]

there is no option for taht @spring zephyr

[brave thicket]

How do i report hacker?

[storm flume]

Hello, @brave thicket!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@void basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vague gale]

I have redeemed this item but it doesn't show in Inventory.

[hidden crater]

@ebon bear try reinstalling the game

[spring zephyr]

@crystal thorn Repair your game and see if it's still the same.

[lilac harness]

Account been ?

[feral knoll]

@crystal thorn its linked to game center or google play games

[polar marsh]

@lilac harness:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crystal thorn]

@feral knoll
I linked with twitter only
and email (the new way)

but I want to link it with facebook @feral knoll

[spring zephyr]

@crystal thorn Repair your game, and see if it helps.

[feral knoll]

try repairing first

[crystal thorn]

@spring zephyr
I did it
nothing happened

[dusty rover]

@crystal thorn what is your device ?

[spring zephyr]

@crystal thorn Report it in the #old channel with detailed info, seems like a visual glitch.

[crystal thorn]

I pad pro @dusty rover

[feral knoll]

@crystal thorn open your account in android device

[dusty rover]

Ithink the other linked social media is google play thats why it isnt showing in ios

[night cloak]

i am getting 3 hours pan everytime please help me

[spring zephyr]

@night cloak Can you post a screenshot please.

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@spring zephyr