questions

[tall stag]

Hey I got a vid of some hackers what I’m possed to do with that now?

[lucid sandal]

21 June lol sooo late

[craggy blade]

@tall stag http://cheater-report.pubgm.cc/ report via this link.

[lucid sandal]

Nice trick PM to get some money😊

[spring zephyr]

@floral moon When did you reinstalled the game?

[sand path]

@lucid sandal ??

[flint frost]

@spring zephyr help please

[spring zephyr]

@flint frost What's the issue?

[floral moon]

@spring zephyr 15 times

[spring zephyr]

@floral moon I am asking when?
Time?

[flint frost]

@spring zephyr After Unlinking the old account..1st I made a new account with the same social media account (ID:5830452598)..But I also unlinked that account from the same social media account because i was scared and there I made a mistake And 2nd time again I made a another new account with that same social media account (ID:5830751965)..Which I now use for to recover my old account (ID: 5142976168).. I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account...

[storm flume]

If you have encountered an issue with the account unlinking feature, @flint frost, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[floral moon]

@spring zephyr daily i am downloading

[spring zephyr]

@flint frost Ok, so wait for there response.

[fresh chasm]

Healthy, there was a problem with the graphics. I put "Seamlessly" stood before this "Balance". He writes re-login so that the graphics became on "Seamlessly". I go into the game and my settings have not changed.

[noble robin]

I was playing tdm, and someome in my team was using hindi callouts from quick chat like "dushman" instead of "enemies ahead"

How can i get that

[sand path]

Try changing ingame language to hindi

[noble robin]

Hindi is not an option

[sand path]

No idea. @noble robin

I'll ask

[noble robin]

okay, please ping me if anyone has an answer

[onyx pebble]

Can we take 4-5 subscription of Prime in one month?

[elfin canopy]

@noble robin Do you have any screenshot?

[noble robin]

no

i can not really take screen shot of audio

[craggy blade]

@onyx pebble In one account. You can get only 1 Prime per month. However you can subscribe to prime and prime plus at the same time

[noble robin]

@elfin canopy it just said "dushman" in hindi, the marker was the same as it happens while using chinese or some other language

[flint frost]

@spring zephyr You can help me to solve this problem and get my lost account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @flint frost, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

@noble robin Oh! Alright.

[spring zephyr]

@flint frost Wait for there response.

[flint frost]

@spring zephyr but who give a response to me?

☹️ ☹️ ☹️

[sand path]

@noble robin it's not official. They tamper with game files and add it. It may lead to ban.

[spring zephyr]

@flint frost Wait for the response from customer service, we can't do anything about this.

[valid kettle]

I received this msg but I haven't got my account

[spring zephyr]

@valid kettle Contact them again and give correct info.
Make sure to use the new account that you made.

[noble robin]

@sand path also, when i asked him he said it has something to do with new character

[sand path]

Probably data mined and enabled it

[valid kettle]

Actually in the initial days I'd filled the form on discord which said me to create a account with the same social site.. so I created new account with different social handle and gave them my info... But later I created a new account with my old twitter account with which my old account was linked and then gave my info again..

[sand path]

@valid kettle you need to contact them with the same social media account.

[valid kettle]

I did it now.. but still I didn't get..

[sand path]

Then it will be recovered. Not just the platform. But the same account.

It takes time

[valid kettle]

I've given every info correctly and I cross checked it while submitting

Yeah.. same platform and same account

Can someone else directly do that on discord here?!?@sand path

Please..🙏

I haven't got my account since 20+ days now..

And I'm a small pubg content creator...

[spring zephyr]

@valid kettle You will have to wait for there response, we can't do anything about that.

[sand path]

We're not affiliated with the customer service.

[valid kettle]

Okay..

[short star]

HELLO.
i need help
in android 10 google has introduced an special api which allows us to record internal audio but pubg has not enabled it so i request the developers to enable this api so that we can record screen with audio

if any other way is there then u can tell me

[flint frost]

@spring zephyr My problem is not normal, it will be solved, it is a different issue.

[normal fulcrum]

@short star Internal audio recording is already allowed in Pubg Mobile. Don't you see videos on youtube with internal sound recorded?

[sand path]

@short star I'm able to do it with my device. It's your manufacturer's fault

[night cloak]

@floral moon please avoid repeating the same issue in here, a patch or a reinstallation from the authorized store will fix the issue

[elfin canopy]

That's for collecting feedback regarding the issue, and later on it'll be solved by the devs, @vital cove

[flint frost]

@sand path hello.. please help

[short star]

@normal fulcrum @sand path but they use the phones which have custom roms not stock android which i have

[vital cove]

@elfin canopy Thank you Mav! Waiting for their reply.

[floral moon]

@night cloak waiting for last 5 days

[harsh trench]

Andy release date in pubg mobile

[normal fulcrum]

@short star I have a stock rom. Not even rooted. Are you using 3rd party screen recorder?

[short star]

yeah

[craggy blade]

@harsh trench soon. Keep checking #news

[short star]

android doesnot give a recorder @normal fulcrum

[harsh trench]

Andy release date pubg mobile

[normal fulcrum]

3rd party screen recorders always clearly mention on their app's description that internal audio recording is not supported in android 9 and above. I myself can't use 3rd party screen recorder but built-in screen recorder works fine

[short star]

which phone u have ? @normal fulcrum

[normal fulcrum]

@short star Android doesn't give anything but GApps. What you need is a device which comes with built-in screen recorder. Something like Samsung or Xiaomi or Oppo

[short star]

so thats what i am telling phones like samsung , iphone have custom roms and the manufactures like nokia which dont have a custom rom and runs on stock android cant record internal audio

@normal fulcrum i can record internal audio in youtube and other apps but not only in games like pubg

[signal condor]

My gun crafting option is not showing

[craggy blade]

@signal condor It's not available for everyone yet. Everyone will get it soon.

[fresh stone]

How to be "Rare: to post solid evidence against Hackers in #cheater-reports ?

[craggy blade]

@fresh stone You need to chat to get exp and by getting exp you level up in this discord server. You can check your level in #481204134859505684 by typing !rank

[ebon garden]

everyone can help me

[fresh stone]

post number of messages in chat or impress the mods here?

[craggy blade]

Only chat. And always follow #613267301243944960

[ebon garden]

my account i cant login with facebook

[fresh stone]

Only chat. And always follow #613267301243944960
@craggy blade Right, Thank you for help!

[craggy blade]

http://cheater-report.pubgm.cc/
You can report hackers via this link too @fresh stone

Welcome :)

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @ebon garden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fresh stone]

http://cheater-report.pubgm.cc/
You can report hackers via this link too @fresh stone
@craggy blade This is a private website i guess.

.cc is a private Free domain

[craggy blade]

You can report via link I provided if you have video proof. @fresh stone

[fresh stone]

Can i post links here?

[craggy blade]

@fresh stone What kind of links?

[fresh stone]

a youtube video link

[craggy blade]

@fresh stone If you want to report a hacker and proof is the video link then you can post in the #cheater-reports

[fresh stone]

Please open: tinyurl. dot com /pubg-hackers1

[grave arch]

Can i send a photo here?

[craggy blade]

@grave arch If you need any support then you can

[grave arch]

Ok

Should i dm u?

[night cloak]

unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@grave arch What's the issue?

[grave arch]

Terminated data error

[storm flume]

Please refer to subpoint 4.11 in #faq for further information, @grave arch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[grave arch]

Sorry

I did not knew

[steady nymph]

Hi, i can't enter match and showing match server timed out.but i have a good wifi connection 😩

[craggy blade]

@steady nymph Try a different network. Like if you are on Wi-Fi switch to mobile data.

[steady nymph]

@craggy blade already tried but problem still exist

[delicate briar]

game loop team members pls my id 5624797600

[gritty cloud]

I have not got the football event

Help

[delicate briar]

my id 5624797600

[gritty cloud]

@spring zephyr

[spring zephyr]

@delicate briar What's the issue?

[night cloak]

@steady nymph try using a DNS

[polar valve]

I'm not able to load reward page in bonus reward. Please help

[delicate briar]

nothing thank you

[craggy blade]

@polar valve It will reopen soon....

[violet barn]

Its stuck on 9 days. What's the solution? Please I really need to change country

[onyx briar]

how do you actually do the guncraft tinkerer ??

how do you get the skin??

[loud grove]

Why my match didn't start in krjp mode fpp/Squad

It's take very long time if match start

[crisp garden]

@loud grove less players

[craggy blade]

@loud grove Because there are less players in the server so it takes time for match to start.

[loud grove]

@craggy blade I want to push rank for conqueror buy match don't start but I do now ?

[craggy blade]

@loud grove Try every map.

[loud grove]

I'm only play Erangle and others maps I'm didn't play🥵🥵

[crisp garden]

Play in peak hours

[craggy blade]

@onyx briar About the Guncraft tinkerer event.

[onyx briar]

@craggy blade where do you exchange for rewards

[craggy blade]

@onyx briar Use points to exchange rewards The rewards are at the bottom left. Which you exchange for points.

[storm willow]

@violet barn contact ingame customer support

[rancid vector]

@spring zephyr After Unlinked the old account..
1st- I made a new account with the same social media account (ID: 5829436579)..But I also unlinked that account from the sane social media account..And
2nd- time again I made a another new account with that same social media account (ID:5829599111)..Which I now use for to recover my old account (ID: 5211257349)..
I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account..

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[oak plank]

I want to talk to customer support sbut not with a bot can someone help

It a very important issue since I'm hosting tournaments with cash prizepool

[sand path]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml
@oak plank

[shy mist]

I haven't reached level 10 to report players...Can I dm to any mods?

I've video proof too

[rancid vector]

@sand path
After Unlinked the old account..
1st- I made a new account with the same social media account (ID: 5829436579)..But I also unlinked that account from the sane social media account..And
2nd- time again I made a another new account with that same social media account (ID:5829599111)..Which I now use for to recover my old account (ID: 5211257349)..
I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account..
Please help me 🙏🏻

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[short star]

<@&481161015728406538> can i talk to the developers about the recording issue

[normal fulcrum]

@short star You can contact them through in-game support

[sand path]

Or write in #old @short star

And don't ping moderator role again.

It's for emergency.

[turbid grove]

5143352548 please report this player he kills hit teammates with grenade he killed me I got minus 32🤬

[fluid hull]

@everyone ım turkey

[polar marsh]

@fluid hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty swan]

@sand path @spring zephyr

Hello sir,
Sorry to disturb you but I need some help regarding account unlink issue. My account has been unlinked for 26 days. I tried a lot but I haven't got an account yet.
I already gave you my ID on 28th and I forget to tell u something

1. actually i used 2 in characters in my name. My Visible name ( PROKILLER ) but when you copy my name and past it then it will appear as ( PROKILLERŪī )

2. When i unlink my account then By mistake I created 2 pubg account with the same social media account & now I don’t have access to the Ist one

Old UID : 549609812 ‬
New UID: ‪ 5829520496

[storm flume]

If you have encountered an issue with the account unlinking feature, @lofty swan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[quaint flower]

Help me to get back my account, my account from the second season and my facebook account has been stolen last weak, someone was playing in my account.
I don't break the rules of the game
My ID: 570406438
My username: 『‎JS』IBRAHIM

[turbid grove]

5143352548 please report this player he kills hit teammates with grenade he killed me I got minus 32🤬

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @fluid hull. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@turbid grove report them via in-game

[quaint flower]

@spring zephyr Help me to get back my account, my account from the second season and my facebook account has been stolen last weak, someone was playing in my account.
I don't break the rules of the game
My ID: 570406438
My username: 『‎JS』IBRAHIM

[night cloak]

@fluid hull please do follow the #faq 4.11

Why isn't gun craft option isn't available on my device 🤔

[teal tinsel]

Account unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @teal tinsel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@quaint flower is that account banned or something

[elfin canopy]

It is not available for everyone yet,@night cloak. The remaining will get it soon.

[night cloak]

Will they get skin

[fluid hull]

I did not open a hack or something.

[polar marsh]

@quaint flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid hull]

@night cloak

[night cloak]

Of s12k?

[fluid hull]

I did not open a hack or something.

[night cloak]

@fluid hull follow the #faq 4.11 its due to your internet connection

? Any answer of my question?

[fluid hull]

What is the internet connection?

@night cloak

[night cloak]

@night cloak Yes.

[wild bronze]

Hi, i still don’t have access to guncraft, is that normal?

[night cloak]

Yes.

[toxic glade]

U fix that email lol

[fluid hull]

@night cloak

[wild bronze]

@night cloak thanks. When should we be able to get that?

[fluid hull]

help

[crisp garden]

@night cloak when you open a crate and the game started you will get anything?

[night cloak]

@fluid hull Read #faq 4.11 please. I don't wanna write paragraph here.

@wild bronze No ETA. It is being rolled out.

[wild bronze]

Ait, thx

[night cloak]

@crisp garden Yeah.

[polar marsh]

@fluid hull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

Thanks.

[night cloak]

Idk why i got ban

[fluid hull]

@night cloak help 😦

[elder notch]

Report hackers

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@fluid hull Read my previous message.

[elder notch]

How to report a hacker?

[storm flume]

Hello, @elder notch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

@elder notch Read my message carefully. ^^

[patent void]

hi

[sharp hemlock]

I think to no one cant back yours acc when get prmnet bned

[patent void]

help my account in PUBG

[night cloak]

@patent void how may I help you

@night cloak bro I need a help

@sharp hemlock whats the issue

@night cloak yeah...

[patent void]

can you speak arabic

[night cloak]

@night cloak how to post hacker reports?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@patent void Unfortunately I cant you can join the Mena server

But im epic, and I cant report.@night cloak

[polar marsh]

@sharp hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[turbid grove]

@night cloak I did but nothing happened

[night cloak]

@night cloak the channel is closed atm

[patent void]

Someone stole my account and used hacker

[craggy blade]

@night cloak You can report via this link too if you have video proof. http://cheater-report.pubgm.cc/

[night cloak]

@patent void is it banned now

[patent void]

yes 😭😭😭😭

[night cloak]

@craggy blade oo okie

[patent void]

help my please

[polar marsh]

@patent void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jolly sparrow]

When Andy Release Date

[storm flume]

We currently do not have a specific release date for the upcoming update, @jolly sparrow. Once we do, we will publish further information in #news.

[lofty swan]

@sand path @spring zephyr @night cloak

Hello sir,
Sorry to disturb you but I need some help regarding account unlink issue. My account has been unlinked for 26 days. I tried a lot but I haven't got an account yet.
I already gave you my ID on 28th and I forget to tell u something

1. actually i used 2 in characters in my name. My Visible name ( PROKILLER ) but when you copy my name and past it then it will appear as ( PROKILLERŪī )

2. When i unlink my account then By mistake I created 2 pubg account with the same social media account & now I don’t have access to the Ist one

Old UID : 549609812 ‬
New UID: ‪ 5829520496

[storm flume]

If you have encountered an issue with the account unlinking feature, @lofty swan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[torpid creek]

When are you going to remove the heckers?

[storm flume]

Hello, @torpid creek!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sleek fulcrum]

Hi

I wanna unlink between pubg mobile and Twitter how i can do it🤦🏻💔

[storm flume]

If you have encountered an issue with the account unlinking feature, @sleek fulcrum, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[novel goblet]

I last my account

[sleek fulcrum]

Lost*@novel goblet

[novel goblet]

Helpe me please

[night cloak]

Why I'm unable to control recoil when I use scope mode on hold? The aim never comes down

[spring zephyr]

@novel goblet How did you lost your account?

[sleek fulcrum]

@night cloak sensitive

[novel goblet]

I playing in pubg kr

[sleek fulcrum]

Recontrol it

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[spring zephyr]

@novel goblet ^

[night cloak]

@sleek fulcrum it's not about sensitivity, the aim not comes down as I hold scope button

[placid iron]

Hi, I have a question?

[spring zephyr]

@night cloak Looks like a bug, please do report it in the #old channel. Preferably with a video.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid iron. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Okay!

[spring zephyr]

@sleek fulcrum Unfortunately you can't unlink right now cause the unlink feature is disabled now.

[novel goblet]

My little brother has unlinked my game account from the Facebook account. By mistake and I cannot access my account now. Please

[storm flume]

If you have encountered an issue with the account unlinking feature, @novel goblet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[placid iron]

Who will answer me?

[spring zephyr]

@placid iron What's the issue?

[sleek fulcrum]

@spring zephyr can’t I also feom Tweeter!

From*

[polar marsh]

@placid iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@sleek fulcrum You can't, wait for the unlink feature to come back.

[novel goblet]

No i dont have iny linked account

[tidal dirge]

Another fake account. I am unable to post on discord support because it says read only.

[novel goblet]

Just facebook

[sleek fulcrum]

@spring zephyr ok thinks

[novel goblet]

I called support 9 hours ago and nobody responds

What i can do

[spring zephyr]

@novel goblet Wait, you can't unlink if you have only 1 linked account.

[novel goblet]

I have google

[spring zephyr]

@tidal dirge Can you provide the DUID?

[novel goblet]

But i forget it

😂😂

[indigo spindle]

Can someone tell me please what is the release date of next premium crate

[storm flume]

If you have encountered an issue with the account unlinking feature, @novel goblet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[novel goblet]

I called support 9 hours ago and nobody responds@storm flume

[spring zephyr]

@indigo spindle The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

@novel goblet Please wait for there response.

[indigo spindle]

@spring zephyr Okk...Thanks💖

[novel goblet]

How mach@spring zephyr

[spring zephyr]

@tidal dirge I am talking about that.

[tidal dirge]

@spring zephyr — see above 👆🏻 this is the second time I am encountering with. Scammer named hope.

[novel goblet]

I whiting for 9hours😂@spring zephyr

[night cloak]

@spring zephyr btw can i show that 4 second clip here?? Maybe u can help me in that issue

[spring zephyr]

Report it in #old and I will take a look.

@novel goblet Please wait patiently, you will get a response.

[novel goblet]

Ok thanks@spring zephyr

[night cloak]

Done @spring zephyr please have a look

[spring zephyr]

HMM, looks like a bug.

[night cloak]

It happened in my honor play too, that's why I changed my handset

[novel goblet]

I created a new account and linked my Facebook account to it and contacted the support from the new account

Does this make a difference?

[spring zephyr]

@novel goblet Ok, now wait for there response.

[haughty current]

Guys any one can help b

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @haughty current. Remember to read through #faq before asking questions in the support channels.

[tidal dirge]

Any update to my issue yet? 👇

Wake up sleeping devs... 🙏

[rancid vector]

Who will answer me?

[hallow kindle]

@spring zephyr how much price of Andy ? And where is the Premium Creates?

[vivid merlin]

@rancid vector what's the issue?

[spring zephyr]

@hallow kindle The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

No info on the Andy character, have a eye on the #news channel.

[polar marsh]

@haughty current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@spring zephyr how much time it will take to resolve?

[spring zephyr]

@night cloak It can take some time, cause many people are facing the same problem.
So, please wait patiently.

[night cloak]

Okay thank u!

how report hacker

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[meager scarab]

Any news when we will get guncraft events? And premium crates?

@elfin canopy ^^

[spring zephyr]

@meager scarab The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

@meager scarab For the guncraft option, you will get it soon.

[meager scarab]

bruh, i wanted that awm skin @spring zephyr
anyway thanks for the info

[stoic pebble]

Pls tell me when my lost acc will be back its over 30 days

[spring zephyr]

@stoic pebble From the unlink issue?

[stoic pebble]

@spring zephyr yes

[storm flume]

If you have encountered an issue with the account unlinking feature, @stoic pebble, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[stoic pebble]

I have done all things @spring zephyr

[spring zephyr]

@stoic pebble Then please wait for there response.

[stoic pebble]

@spring zephyr they said your acc is back but

@spring zephyr it's not

[rancid vector]

@vivid merlin After Unlinked the old account..
1st I made a new account with the same social media account (ID: 5829436579)..But I also unlinked that account from the sane social media account..And
2nd time again I made a another new account with that same social media account (ID:5829599111)..Which I now use for to recover my old account (ID: 5211257349)..
I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account..

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[shy mist]

@spring zephyr Can I dm u with the video link of cheaters in BONUS CHALLENGE..?I can't send reports in #cheater-reports coz I haven't reached level 10.

[rancid vector]

@spring zephyr help me please

[spring zephyr]

@stoic pebble Please do contact the customer service again and provide more info.
Please make sure that you are contacting the customer service from the new account that you made.

[polar marsh]

@keen bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

We can't do anything about it.

[stoic pebble]

Okay :(

[shy mist]

@blazing saddle Bro help..

[rancid vector]

Who will answer me????

[vivid merlin]

@rancid vector we only collect and send unIinked ID's in, after that is out of our hands

[storm flume]

Hello, @untold violet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rancid vector]

@vivid merlin Is it possible to get my account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@tidal dirge It was fixed for some people who repaired their game. Could you try every repair option and see if that helps?

[vivid merlin]

@rancid vector yes it is just be patient and wait it will take time

[rancid vector]

@vivid merlin Has anyone like me got that account back?

[vivid merlin]

@rancid vector yes there has been people with your issue that have just be patient and wait

[shy mist]

Can I dm u with the video link of cheaters in BONUS CHALLENGE..?I can't send reports in #cheater-reports coz I haven't reached level 10.@night cloak

[storm flume]

You can now access #emulator-chat and #emulator-support, @spiral bane. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[gaunt narwhal]

How to get gun craft optiob???

[glossy sable]

Stop spamming, @night cloak.

[gaunt narwhal]

Option*

[rancid vector]

@vivid merlin So what do I do now?

[tidal dirge]

@tidal dirge It was fixed for some people who repaired their game. Could you try every repair option and see if that helps?
@night cloak tried all that hope. I went to extent of formatting my phone and creating new Apple ID.
Latest is, I found 1 more user facing the same issue ... I’ve asked him to share screenshot and I’ll post it here as he is not on discord

[vivid merlin]

@gaunt narwhal guncraft option is for select few players, it will be available to all soon

[gaunt narwhal]

Oh okay

[hallow kindle]

Wher is. premium Create? And Andy Too

[night cloak]

@shy mist http://cheater-report.pubgm.cc.

[vivid merlin]

@rancid vector like I said we only collect them and send it in, after that we have no control over how long it will take. just be patient

[spring zephyr]

@hallow kindle The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

And no info about Andy.

[rancid vector]

@vivid merlin Then please send my watch to them

[shy mist]

@night cloak I'm sorry but I've tried to report from IN-GAME reports to the link sent above and the guys aren't suspended .. Henceforth the only chance to rely upon is #cheater-reports

[night cloak]

@tidal dirge So far, two people have fixed the issue (they have notified us) using the repair feature out of the people addressed the issue here.

[tidal dirge]

@tidal dirge So far, two people have fixed the issue (they have notified us) using the repair feature out of the people addressed the issue here.
@night cloak ok I’ll do that and post a video to give you confidence. Those 2 users were on iOS? Just curious

[night cloak]

@polar marsh
I'm playing the game for more than a year..I opened a lot of classic boxes and several other boxes and have not yet gotten any special clothes or skins or other special items Why ???
I know a lot of new players who started playing the game from a short time and got a lot of special items and skins like ice m4 an gold Wappens Why ??
I have opened hundreds of classic and gold boxes and so far I only got silver coins and vouchers..all my friend's got a lot of special Skins..
I want to clarify I have been playing the game for more than a year, sure there is something wrong !!!! This is unfair!!!
I'm waiting on your answer!!

This is my ID 5248193006

@shy mist The channel is unofficial, only Rare and above roles can post and only certain number of reports allowed.

@tidal dirge Not sure about their OS. Our contributors might know.

[glossy sable]

Spamming can get you muted, @night cloak. Like it or not.
You will have information about the next Crew Challenge in-game, and keep an eye on #news.

Bad luck, @night cloak.

[spring zephyr]

@night cloak It just depends on your luck.

[shy mist]

None of them are helping ..Ikr it's unofficial but the mods and contributors can send behalf of me bcoz I haven't reached level 10 here..

[rancid vector]

@night cloak I used to use my Twitter account then I could not play my game after my Twitter account was suspended but logging in after Twitter is unblocked opens a new account.@spring zephyr

[shy mist]

But no one is willing to take initiative

[sand path]

None of them are helping ..Ikr it's unofficial but the mods and contributors can send behalf of me bcoz I haven't reached level 10 here..
No we cannot.

[glossy sable]

One was on Android, I don't know about the other, @tidal dirge.

[rancid vector]

Someone give a little reply please

[glossy sable]

It takes time to type and send a message, @night cloak. I am a human, in case you were not aware.
You are welcome.

[shy mist]

@sand path Ah that's so rude...Smh these guys act like some godown people...I'm sorry but ur custom support is trash...

[azure ridge]

@night cloak i am waiting

[craggy blade]

http://cheater-report.pubgm.cc/
@shy mist can you report via this link?

[night cloak]

You see the restriction is there to have less people make report. Since it is an unofficial method, it's not possible to process many reports at a time. If someone sends on behalf of you, the restriction is really futile, @shy mist.

[azure ridge]

@night cloak i am waiting

[night cloak]

@azure ridge Yes?

[sand path]

We are not affiliated with Tencent. And we've been strictly instructed not to post it for others. You can see no mod/contributor has posted there. @shy mist

[glossy sable]

Stop spamming and be patient, @azure ridge.

[azure ridge]

@night cloak transfer account

[shy mist]

@night cloak Okay thnx for the help..

[mortal swift]

Why I can't see who is spectating me?

[night cloak]

@azure ridge You may not be able to transfer it to the Vietnamese. You will need to create a new account.

[shy mist]

@craggy blade I've tried it bro it didn't work..

[rancid vector]

Is there anyone to help me?

[night cloak]

@glossy sable @spring zephyr
I don't think so...I really didn't got any special skin from one year!!!! Me brother and my friends got a lot of them...
I'm active in the game I deserve more respect from pubgmobile!!!!

[spring zephyr]

@night cloak As I said, it's just your luck.

[night cloak]

@rancid vector Aloha! How can I help you?

[glossy sable]

It takes time, @shy mist. Please be patient, and report them in-game too.

[viral scaffold]

Добрый день, тут есть русские админы ? Меня забанили низач то на 10 лет. Прошу помогите мне

[azure ridge]

@night cloak please i want transfer

[spring zephyr]

@mortal swift It's a known bug, please report it in the #old channel.

[rancid vector]

@night cloak I used to use my Twitter account then I could not play my game after my Twitter account was suspended but logging in after Twitter is unblocked opens a new account.

[glossy sable]

English, @viral scaffold.

You cant, @azure ridge.

[polar marsh]

@viral scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

Saying please won't change that fact, even if you are polite, sadly.

[night cloak]

@azure ridge You won't be able to.

@rancid vector For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[azure ridge]

all my friend transfer

[night cloak]

@glossy sable how can I contact pubg pls

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@azure ridge The feature has been stopped, maybe. There are a lot of people who transfer there to get Vietnam's regional items and the prices. Which does not go with the game's ToS.

[tidal dirge]

👆🏻 @night cloak and @glossy sable - video above I tried repair option

[rancid vector]

@night cloak help me

[mortal swift]

Please increase the probability of winning. I bought 8100 UC and I didn't receive any more mythic clothes

[night cloak]

@tidal dirge Not the routine repair. Tap on the 3rd option and then let me know what happens.

@storm flume This doesn't help me

@rancid vector Read my previous message.

[rancid vector]

After Unlinked the old account..
1st I made a new account with the same social media account (ID: 5829436579)..But I also unlinked that account from the sane social media account..And
2nd time again I made a another new account with that same social media account (ID:5829599111)..Which I now use for to recover my old account (ID: 5211257349)..
I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account.. @night cloak

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

Read my message and try to follow, @night cloak.

[night cloak]

@rancid vector Please contact customer service in-game.

[rancid vector]

@night cloak But they can't do anything.

[night cloak]

@rancid vector They are the only ones who can.

If they cannot, nobody else can.

[glossy sable]

Have a nice day too, @night cloak.

[night cloak]

@storm flume I have already tried to communicate directly with the customers but no response!!!

[rancid vector]

@night cloak Is there anyone like me?
Has that got your account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @rancid vector, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@night cloak There might be slow response due to the pandemic.

[leaden wren]

Hello i am facing this issue in my id, no new in game events are available in my id, whereas in all mt friends id's events are open. Kindly help regarding this. @night cloak

[tidal dirge]

@night cloak

[night cloak]

@rancid vector There are thousands of people who got their account back.

[rancid vector]

@night cloak But they didn't do it like me

[night cloak]

@leaden wren Please show a screenshot of your in-game country.

[leaden wren]

I used the in game report option for reporting, i reported 2-3 times still no solution. @hope

[night cloak]

That is my problem and i need A convincing answer

I'm playing the game for more than a year..I opened a lot of classic boxes and several other boxes and have not yet gotten any special clothes or skins or other special items Why ???
I know a lot of new players who started playing the game from a short time and got a lot of special items and skins like ice m4 an gold Wappens Why ??
I have opened hundreds of classic and gold boxes and so far I only got silver coins and vouchers..all my friend's got a lot of special Skins..
I want to clarify I have been playing the game for more than a year, sure there is something wrong !!!! This is unfair!!!
I'm waiting on your answer!!

This is my ID 5248193006

@rancid vector If you have messed something up, you need to contact the service and let them know.

[leaden wren]

@hope

[tidal dirge]

@tidal dirge Not the routine repair. Tap on the 3rd option and then let me know what happens.
@night cloak posted video, pleas check

[night cloak]

@night cloak If you tap on the (?) icon on the top right of the classic crate, you will find out the odd numbers. Players are given the drop rates as a percentage, offering an idea of which items are most likely to drop out of the crates. If mythic (currently red) has 0.5% odd, then it means you need to open up to 200 crates to get a mythic item. Up to 34 times for a legendary item, up to 5 times for an epic item, and the list goes on.

Since there can be more than one item in the mythic section, one may get the same thing twice or even more, because of the chance of getting duplicates. The game will randomly give you items based on your luck and the number of crates you opened.

[rancid vector]

@night cloak But there are only bot talking😑

[leaden wren]

Also the 1 uc bounty raid and gun tinker event is not available in my id @hope

[night cloak]

@tidal dirge Alright.

@rancid vector Bot will redirect you to a person.

[leaden wren]

Please help @night cloak

[night cloak]

@leaden wren Could you tap on the change country and send another screenshot?

[leaden wren]

Ok

[rancid vector]

@night cloak How can I talk to a real person on PubGMobile?

[leaden wren]

See @night cloak

[night cloak]

@rancid vector By using the customer service feature in game. The bot is there to guide you.

@night cloak I know all of this i understand what you mean... I said I play sins 1 year and really didn't got any special Skin (EVER) it's really a joke

@night cloak demn hopsy skills, can I join you?

@leaden wren I see. Another screenshot of your game lobby? This is very strange.

[leaden wren]

Ok

[night cloak]

@night cloak Ye :3

@night cloak yaay, mi road to contribootor xd

[rancid vector]

@night cloak Do I have to write there so that I can talk to people?

[leaden wren]

See @night cloak only two events are showing in events section

[night cloak]

@night cloak It is all luck. If you open 200 classic crates on one go, you will probably get a mythic item.

[leaden wren]

No 1 uc raid and gun tinker

[night cloak]

@leaden wren maybe you should use a safe vpn for only changong the country, I guess.

I want to contact the customers Live can someone help me @night cloak

[mortal swift]

@leaden wren try to change the in-game country by using vpn

[night cloak]

@mortal swift thats what I said xd

[leaden wren]

Why should i change the country?

[mortal swift]

@night cloak lol

[tidal dirge]

@night cloak - saw the video? Did I do it correctly?

[leaden wren]

@night cloak can uh please help

[night cloak]

@leaden wren cause sometimes, you may get the actual events after changing your country.

[midnight tinsel]

hello

[night cloak]

I spend a lot of money on Royal pass
i deserve more respect!!!!!

[midnight tinsel]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @midnight tinsel. Remember to read through #faq before asking questions in the support channels.

[craggy blade]

Use of VPN is not recommended #faq 3.20

[rancid vector]

I want to contact the customers Live can someone help me

[night cloak]

@craggy blade but what to do if he dont have any other way?

[leaden wren]

@night cloak then i wont be able to chng the country for 60 days

[night cloak]

@tidal dirge Not the maps, I meant the next option initialisation 😅

[midnight tinsel]

Can I ask here questions about PUBG M Lite

[night cloak]

@leaden wren oh

[storm flume]

You can now access #lite-news, #lite-chat and #lite-support, @midnight tinsel. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[tidal dirge]

@tidal dirge Not the maps, I meant the next option initialisation 😅
@night cloak well I checked every possible option... there’s nothing else to check

[leaden wren]

Have uh seen the screenshot @night cloak

[rancid vector]

Is there anyone to answer my question?

[night cloak]

@tidal dirge i need support dude!!!!

@rancid vector what is your question?

@leaden wren Could you try these?

1. Repair the game.
2. Use a different internet. Maybe WiFi to mobile data or vice versa.
3. Restart your phone.

And then open the game and let me know?

@night cloak in what?

[midnight tinsel]

I use 50 Mbps Wifi
and my game works very good when I wm in lobby with my friends But when I hit start button My game stucks on loading screen and says match server has no responce Please try again later
I do live streams and this is the problem I am facing
Please tell me how to solve this

[rancid vector]

@night cloak I want to contact the customers Live can someone help me

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @midnight tinsel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[leaden wren]

@night cloak i tried everything, but still i will try again if uh saying so

[storm flume]

You can contact the customer service via the game settings, @rancid vector. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@night cloak to contact the customers live

@tidal dirge Thanks for letting me know. I'll knock the ones who have fixed the issue to find their OS.

You can contact the customer service via the game settings, @rancid vector. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume @night cloak

That doesn't help

[mortal swift]

@leaden wren try to change your in-game country by using VPN

[midnight tinsel]

help me please

[rancid vector]

@night cloak That doesn't help

[ebon yew]

مرحبا ممكن حد يساعدني من ببجي موبايل

[storm flume]

Please do not use any other language aside from English in this channel, @ebon yew. Refer to #613267301243944960 for language channels.

[night cloak]

@night cloak it does, you can contact them through ingame. The bot will guide you.

[midnight tinsel]

I use 50 Mbps Wifi
and my game works very good when I wm in lobby with my friends But when I hit start button My game stucks on loading screen and says match server has no responce Please try again later
I do live streams and this is the problem I am facing
Please tell me how to solve this

[night cloak]

No one is there live..i speak only with bots!!!!

[tidal dirge]

@night cloak

[midnight tinsel]

no no bots

[tidal dirge]

@tidal dirge i need support dude!!!!
@night cloak all the best bro... am trying since 5 days 🤫

[night cloak]

@midnight tinsel Fast Internet doesn't mean stable internet. Could you try using mobile data and see if the problem still persists?

Omg I don't understand any thing..

[tidal dirge]

@tidal dirge Thanks for letting me know. I'll knock the ones who have fixed the issue to find their OS.
@night cloak I don’t think that will be required.... their issue might be different than our’s.
My friend that is also facing the same issue is on android

[night cloak]

@tidal dirge Noted.

[midnight tinsel]

@night cloak My wifi works well on every game
Only PUBG M Lite isn't working

[night cloak]

Can i speak with the customers live in the game????

@midnight tinsel Could you try using mobile data and let me know?

[sand path]

The process is live already @night cloak

[midnight tinsel]

yes
It works well in mobile data

[night cloak]

Then, I'd suggest to use mobile data for now.

[midnight tinsel]

but not on wifi
when I use VPN then my game starts

by wifi

[night cloak]

I mean really with the customers not with BOTS

[midnight tinsel]

I have no data
bro

[tidal dirge]

@tidal dirge Noted.
@night cloak so what is it for me now? Wait and have patience till 2030?

[night cloak]

@midnight tinsel This is an IP issue. I could just tell you to ask your ISP to reset IP which might solve the issue but it is kinda complicated.

[midnight tinsel]

wait

Dm u bro

Please

[night cloak]

You don't have to. Just purchase a little mobile data to play the game. If you can ask your ISP to reset the IP address, it is very recommended.

[midnight tinsel]

I am a streamer bro

How can I stream by mobile data

?

[night cloak]

Then follow the latter.

[midnight tinsel]

Can I change my IP on my own

?

[night cloak]

You can try using 1.1.1.1 internet app and turn on the Wrap mode.

[sleek obsidian]

Tencent I have a problem with pubgm every time I join a game I get kicked out and then I lose rank because I died its really making me mad

[midnight tinsel]

wait bro
Can u send me the link?
Please

[tidal dirge]

@night cloak how do I wake up the devs? They still in lockdown mode

[midnight tinsel]

@night cloak

[night cloak]

You should be able to find it here: https://1.1.1.1.

[midnight tinsel]

ok

thanks bro

[night cloak]

@tidal dirge By sharing your issue in #old.

[tidal dirge]

They need to come out of the hibernation and fix my issue ..> @tidal dirge By sharing your issue in #old.
@night cloak Done that, today being Day5

[midnight tinsel]

now what to do after installing

[night cloak]

Turn on something called Warp/wrap mode.

[midnight tinsel]

okay bro

Then

[night cloak]

Then try to play the game.

[midnight tinsel]

okay bro

it it like a VPN

[night cloak]

It is not a VPN but very much like that.

It is safe.

[midnight tinsel]

okay thanks bro

[sleek obsidian]

Tencent I have a problem with pubgm every time I join a game I get kicked out and then I lose rank because I died its really making me mad

[midnight tinsel]

also one more doubt

[night cloak]

@sleek obsidian Could you share a SS of the kick message?

[midnight tinsel]

please

[analog trench]

@night cloak 4 times New Convention Adhogar I came to know that your account information is completely in disarray, after that it received 3 times msg 26 Days ago I have not received my account yet

[sleek obsidian]

@night cloak my screen just goes black and it kicks me out

[night cloak]

@analog trench Maybe you are doing something wrong. Tell me in brief what have you done after contacting the customer service.

[midnight tinsel]

Some VPN which I use makes my in game voice chat permanently disabled
and some of them allow me

[night cloak]

@sleek obsidian Could you screen record the issue if possible?

[sleek obsidian]

Ok

[analog trench]

@night cloak People who gave wrong information got the account. We answered correctly 3-4 times but we don't get the account

[sleek obsidian]

I will try

[midnight tinsel]

I am a youtuber but when should I will become a PUBG M lite influencer

how many subs are required

?

[night cloak]

I only recommend the 1111 app. I do not know anything about any VPN app, @midnight tinsel.

[midnight tinsel]

ok bro

[night cloak]

Would PUBG find solution for the Cheaters soon or??????

You can try emailing [e-mail].

The cheaters in the international rankings are so clear.. with 15 K.d

@night cloak The cheaters are continuously evolving, so are the developers. It is not possible to completely remove them. Feel free to report when you encounter some.

[marble thicket]

@night cloak if i am in Top 500 and got the Conqueror position then i do minus and get out from top 500. Will the conqueror position still be discplayed on my profile for the next 24 hours to refresh or my tier will change back to ACE?

[midnight tinsel]

You can try emailing [e-mail].
@night cloak me

?

[night cloak]

Yes.

[midnight tinsel]

hello

r u there hoep

hope

[night cloak]

Yes. I mean to you.

[midnight tinsel]

okay bro

[craggy blade]

@marble thicket You will be conqueror for the next 24 hours.

[storm flume]

Hello, @still fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[still fulcrum]

I reported hackers but They still Using acc

[night cloak]

Be patient.

[marble thicket]

The Gamer bro and if i complete 5 matches not being in Top 500, still i will get the frame?

[analog trench]

@night cloak Is there any other option to get back Lost Unlink account

[storm flume]

If you have encountered an issue with the account unlinking feature, @analog trench, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@night cloak Surprised why cheaters cannot penetrate the UC!!!! HAVE you explain

[craggy blade]

@marble thicket It doesn't matter if you are in top 500 or not until you have the conqueror tier. You need to complete 5 Matches in conqueror tier t get the conqueror frame.

[marble thicket]

🙂

[night cloak]

@night cloak The UC is directly synced with your purchase. It cannot be faked.

I need help in game pubgm Customer care not represent why

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@remote fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble thicket]

@floral moon repair the client/game

[craggy blade]

@marble thicket Read #faq 3.12

[marble thicket]

Answer of my question is not clearly specified lol

[floral moon]

@marble thicket all done

[night cloak]

Why I can't post in cheaters report

[craggy blade]

It will clear your doubts about the conqueror tier. @marble thicket Read #faq 3.12

[night cloak]

@night cloak There are a lot of people cheating and stealing U.C and pubgMobile, which they uncover and close their accounts

[craggy blade]

@night cloak Because it's closed.

[midnight tinsel]

lol

do not use gfx

[night cloak]

I am facing back to back hacker on conqueror tier

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

I have reported hacker with clips on last week still not banned

[spring zephyr]

@night cloak Stealing UC?
||How can you do that||

[night cloak]

They pay UC

@marble thicket do you have some doubt?

@night cloak It is not possible to steal UC as it is directly linked with the purchase. It is continuously syncing with the server.

But pubg immediately closed their accounts

@night cloak you must wait, cause they're getting plenty of reports a day.

If someone try to break the system and get caught, they will be suspended from the game.

I think that UC more important than the Gameplay for Pubgmobile!°°

You cannot compare it like that. The server cannot control the graphics elements. You would need 5gbps internet to play the game if it was the case.

@night cloak 5gbps?

You know what I mean with "gmaeplay"

I mean without Cheaters!!

Yes. 5gbps to download, upload and delete the graphics every seconds.

@night cloak I understood what you meant.

@night cloak see, pubg mobile has been getting a lot of complaints on this. So they will obviously take an action. But we must wait.

Hhhhhh ok we waiting also..thanks guys

My ping automatically increases when zi turn my mic on why this happens

@night cloak you're welcome, and thanks for understanding :)

Even though I am playing on my phone wifi

@night cloak its like that, to get more stable voice connection.

I always get 20-40 constant ping buy still ping increases

If you play without using the mic, then you wont have network issues, cause there is no need of stabilising your voice.

[daring kindle]

My account lost unliked useeu

[storm flume]

If you have encountered an issue with the account unlinking feature, @daring kindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

What is is problem is account c/care is not help my two account linked and one account is unlikely but 2nd account is Sam unlikely why

@storm flume

[potent flint]

Why cant I open

[spring zephyr]

@potent flint The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[potent flint]

Oh thanx

[spark shuttle]

When will the next crew challenge starts?

[spring zephyr]

@spark shuttle You will have information about the next Crew Challenge in-game, and keep an eye on #news.

[merry pebble]

Please look after this issue many people are having the same issue

[spark shuttle]

@spring zephyr thank you.

How to verify the crew? Do we just need to complete the missions in the crew verification?

[polar marsh]

@vale lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

#old with Uid device and country @floral moon

[craggy blade]

How to verify the crew? Do we just need to complete the missions in the crew verification?
@spark shuttle Yes

[night cloak]

@floral moon, @tidal dirge Could you share the following info in a single message?

▫️ User Identification
▫️ Device
▫️ Region
▫️ Wifi/Mobile Data
▫️ Video Recording

[spark shuttle]

@craggy blade ok thanks

[craggy blade]

Welcome :)

[night cloak]

@ocean musk Could you send me those above?

[floral moon]

@night cloak DM or Group??

[marble thicket]

@night cloak if i am conqueror in duo with 4300 points and ACE in sqaud with 4500 points, then what will be shown in my profile? Conqueror or Ace?

[night cloak]

@marble thicket Ace.

You can't be conqueror if you are not Ace.

[marble thicket]

I am talking about DUO and Squad Dude

[night cloak]

Top 500 Ace can be conqueror.

[marble thicket]

I am conqueror in Duo

[night cloak]

You have to do it in same mode.

[marble thicket]

NO NO listen to me

[night cloak]

My bad, what's the point for Ace?

[queen ore]

Technically ure higher rank is conqueror, not ace

[marble thicket]

4200 for ACE

[night cloak]

Then you will have the Conqueror, for duo.

[craggy blade]

If you are conqueror and ace at the sane time then it will show conqueror. @marble thicket

[queen ore]

Canqueror > Ace 20 stars

Or more

[marble thicket]

No you guys are not getting me lmao

[craggy blade]

It will show conqueror.

[queen ore]

So i do

[night cloak]

I got you. It will show conqueror for duo.

[marble thicket]

My SQUAD points are 4600 Suppose, It's Ace 4 Star, at the same time i am alos Conqueror in Duo with 4300 points.

[queen ore]

Even if u have less points in conqueror than in Ace, it will show conqueror

[marble thicket]

😲

[craggy blade]

It will show conqueror.

[marble thicket]

Welcome me to the conqueror gang lmao 😁 Tomorrow 0:00 UTC i will be in Conqueror🥶 🥶

[jagged fractal]

Y is my pubgm pfp blank even though i have image on the social media account i link pubg with?

I didnt change my photo recently at all

[marble thicket]

@jagged fractal you might logged in with Google account? And it doesn't have any Avatar at all?

[jagged fractal]

Twitter

It just shows blank

[craggy blade]

@jagged fractal Have you select your avatar as Social network?

[jagged fractal]

I did

[tidal dirge]

My messages are disappearing @viscid bridge #can I provide those details on DM? Confidential info

[cold sandal]

unable to open premium crate

ping and answer

[craggy blade]

@cold sandal The Premium Crates' spot in the shop is currently replaced by the Custom Crates. However, the Premium Crates will be available again starting June 21.

[cold sandal]

oh that's nice

[cold sandal]

can i get custom crate instead of premium

[jagged fractal]

Idk wats the problem

[craggy blade]

@cold sandal No

[jagged fractal]

It suddenly just became like this since 4days ago. I didnt change my photo in recent weeks

[cold sandal]

OK I'll wait

i didn't got s12k skin from that event ping and answer

[craggy blade]

@cold sandal premium crates coupons can only be used with premium crates.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cold sandal]

I mean about that gun craft one

s12k skin

[craggy blade]

@cold sandal Guncraft option is not available for everyone yet. But it will be available soon.

[cold sandal]

OK thanks

[craggy blade]

Welcome :)

[cold sandal]

👍

[fallow grove]

I lost my facebook which was link to my pubg account

How can i recover my if

[night cloak]

This game sucks

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow grove]

I unliked my pubg account by mistake how can I recover

😩 😩

[night cloak]

@fallow grove Contact Customer Service in game and write the keyword: lost account.

[fallow grove]

:SadBrokenHea

Ok

[jagged fractal]

@night cloak any idea about my above problem?

[tidal dirge]

@night cloak, hope you got that info from nadeko .... hope 😄

[night cloak]

Yes, thank you.

[tidal dirge]

#mission2030 👍🏻

[night cloak]

@jagged fractal What is your social media?

[jagged fractal]

Twitter

[finite zealot]

Whe

[spiral cipher]

Hdlll dear pubgm mods i need help

[tidal dirge]

@night cloak what you gonna do with that info? Get my issue fixed today? I hope, hope

[polar marsh]

@finite zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@tidal dirge Forward to the developers.

Could you upload a different picture in your twitter? Twitter takes a while to sync profile picture. But it should be fine within 72 hours, @jagged fractal.

[tidal dirge]

@tidal dirge Forward to the developers.
@night cloak but mavs and pan did that 4 days ago hope

[night cloak]

I see.

[jagged fractal]

Yea but the problem is that i did not change my pfp recently

[tidal dirge]

You need to wake them up hope... I can send a glass of water

[jagged fractal]

Idk why its showing blank,its been like this since 4days ago

[spiral cipher]

@night cloak
Can u tell me one thing that i m using bsnl wifi but pubg is not opening but when i use 1.1.1.1 app which enables warp mode vpn then my pubg is working so if i use it, is it safe or pubg will ban my account

[sand badge]

hope i need ur help ?!

[polar marsh]

@sand badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spiral cipher]

@hope <@&481161015728406538>
Can u tell me one thing that i m using bsnl wifi but pubg is not opening but when i use 1.1.1.1 app which enables warp mode vpn then my pubg is working so if i use it, is it safe or pubg will ban my account

[civic pivot]

What about my situation @night cloak

[tidal dirge]

Please Dont share yor DEVICE, GAMING ID, SOCIAL MEDIA here, after it your ID will be hacked.
@floral moon and you will be muted too

[sand path]

@spiral cipher it shouldn't as long as it doesn't interfere with game files.

[polar marsh]

@spiral cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@tidal dirge i am share my information after that my id hacked and my CLAN stoledby this player

[tidal dirge]

What about my situation @night cloak
@civic pivot hope is our only hope now. His/her name is in red so I think he/she is most powerful mod here 💪

[night cloak]

Please help I can't download PUBG MOBILE because stops on 2% downloading and can't stop this I have to restart my device and then downloading will cancel

[civic pivot]

@night cloak 😔

[spring zephyr]

@night cloak It's a problem with playstore, just clear the cache of playstore from setting and it should download.

[night cloak]

Hello I need help pubg me Jo uc purchase kya hai return hoga ki nahin account to recover nahin hoga maloom hai

[spring zephyr]

@night cloak English please.

[night cloak]

@spring zephyr no I tried and still download stops

[spiral cipher]

Help me plz

<@&481161015728406538>
Can u tell me one thing that i m using bsnl wifi but pubg is not opening but when i use 1.1.1.1 app which enables warp mode vpn then my pubg is working so if i use it, is it safe or pubg will ban my account

[night cloak]

@spring zephyr I tried all solutions from google support and still have this problem

[spring zephyr]

@spiral cipher it shouldn't as long as it doesn't interfere with game files.

[valid kettle]

@night cloak actually I've given every information correctly to them but I haven't got my account yet.. they even said that you've got your account but nope.. I haven't got my account...

I've filled that form 3 times till now.. @night cloak

[night cloak]

I can purchase my UC purchase in lost account pubg mobile so uc back my uc

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@spiral cipher you can use DNS changer alone 1.1.1.1

[sand path]

@spiral cipher I've answered you before. Don't tag moderators again please.

[night cloak]

Help me pls I can't download pubg

only pubg stops on 2% downloading

[sand path]

Did you try downloading it from the official website?@night cloak

Android?

[tidal dirge]

@storm willow - are you able to break the storm in my PubG life? I lost hope on hope

[night cloak]

@sand path yes but stops on 0% downloading

[valid kettle]

I'd my pubg account linked with Twitter.
I've filled the in-game customer support form many times.
Firstly I'd made a new account with different twitter account as said by the officials at that time.Then the criteria changed and they said to make a new account with the same account with which your old account was linked with.. I did that also.. and filled the form on 23rd May. Yesterday I received msg saying that we've recovered your account but I haven't got my account back..
I'm not able to get my account since the mad Miramar update came in.. means 20+ days..
Can somebody pls help me now..

[storm flume]

If you have encountered an issue with the account unlinking feature, @valid kettle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@sand path other applications installing without any problems

[sand path]

From website?

And it's android right?

[night cloak]

@sand path from chrome, but only pubg I can't download, yes Android

[slender dust]

May i know when the cheater hackers will not be allowed ?

[sand path]

Clear junk files.browser data etc. Resrart device and use a dedicated third party downloader. @night cloak

[civic pivot]

@sand path from chrome, but only pubg I can't download, yes Android
@night cloak are you sure to have enough space in ur phone?

[valid kettle]

@night cloak I'd my pubg account linked with Twitter.
I've filled the in-game customer support form many times.
Firstly I'd made a new account with different twitter account as said by the officials at that time.Then the criteria changed and they said to make a new account with the same account with which your old account was linked with.. I did that also.. and filled the form on 23rd May. Yesterday I received msg saying that we've recovered your account but I haven't got my account back..
I'm not able to get my account since the mad Miramar update came in.. means 20+ days..
Can somebody pls help me now..
That's all...

[storm flume]

If you have encountered an issue with the account unlinking feature, @valid kettle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[lapis cliff]

@storm willow hii ser..any update for account recovery? I lost my account 26 days before. Please reply.

[storm flume]

If you have encountered an issue with the account unlinking feature, @lapis cliff, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@civic pivot

@sand path Thank you I will try and back with result

[civic pivot]

Updated all apps included app store?

[slender dust]

I meet hackers every single battle
When will Pubgm server will fix there anti-cheat ?

[lean ingot]

Pubg removed premium creates?

[night cloak]

@civic pivot I have Android

[storm willow]

@tidal dirge @lapis cliff customer follow message from Machete 2.0 at start new conversation if you have issue recovering Unlinked account.

[storm flume]

If you have encountered an issue with the account unlinking feature, @storm willow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

@civic pivot I have Android
@night cloak yes i know, i mean play store

[craggy palm]

please reply me
I lost my account already go 28 days

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@lean ingot will be back later this month (end of June)

[lean ingot]

@storm willow okay

[night cloak]

@civic pivot No, I didn't do it

[civic pivot]

Try @sand path said method first then try update all apps on ur device included play store

[night cloak]

@storm flume uc purchase in lost account please return my uc

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@civic pivot thanks I will try

[unreal marsh]

Hello, I want to switch my account from the global version to the Vietnamese version, I want to convert my account to the global version, please

[polar marsh]

@compact ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[valid kettle]

@lime juniper I'd my pubg account linked with Twitter.
I've filled the in-game customer support form many times.
Firstly I'd made a new account with different twitter account as said by the officials at that time.Then the criteria changed and they said to make a new account with the same account with which your old account was linked with.. I did that also.. and filled the form on 23rd May. Yesterday I received msg saying that we've recovered your account but I haven't got my account back..
I'm not able to get my account since the mad Miramar update came in.. means 20+ days..
Can somebody pls help me now..
Kindly help dude..🙏🙏

[storm flume]

If you have encountered an issue with the account unlinking feature, @valid kettle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[unreal marsh]

@storm willow Hey, I switched my account from the global version to the wrong version, I want to convert my account to the global version, please

[valid kettle]

Someone pls help me also..🙏🙏

[storm willow]

@unreal marsh If that is Vietnamese version, you cannot revert your actions. You may try contacting ingame customer support

[tidal dirge]

@tidal dirge @lapis cliff customer follow message from Machete 2.0 at start new conversation if you have issue recovering Unlinked account.
@storm willow my issue is not due to u linking....

[storm flume]

If you have encountered an issue with the account unlinking feature, @tidal dirge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[craggy palm]

when will i get my account its now 1month many players got their account back is 1 day and why my not

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[shy mist]

@sand path She's a loser deleting the feedback fearing it...Ah such a shame

[weak mason]

I want to unlink my pubg account from Facebook and link it with another Facebook account

[storm flume]

If you have encountered an issue with the account unlinking feature, @weak mason, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[weak mason]

@storm willow

[polar marsh]

@waxen brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy palm]

when will i get my account its now 1month many players got their account back is 1 day and why my not

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@weak mason you cannot unlink Account now.

[sand path]

@shy mist if you have complaints about this server. Post it in #discord

[night cloak]

@craggy palm Wait patiently.

[weak mason]

@storm willow
Why p?

[craggy palm]

@sand path when will i get my account its now 1month many players got their account back is 1 day and why my not

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@weak mason

[grand notch]

When we will get Premium Crates in Pubg mobile

[polar marsh]

@waxen brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[valid kettle]

I'm not able to reply in DM.. how shall I state my issue?!?

[night cloak]

@sand path @civic pivot thank you my pubggg is installllingg 😍

[sand path]

👍

@valid kettle they're not staff. They're scamming.

[civic pivot]

Glad to see someone leaving happyly this channel.. yw @night cloak

[grand notch]

#questions When Andy Character will release in Pubg mobile

[valid kettle]

@valid kettle they're not staff. They're scamming.
@sand path you sure about that!!

[sand path]

Definitely

[civic pivot]

@sand path you sure about that!!
@valid kettle he tried to scam other people back in the days block him directly

[normal fulcrum]

@valid kettle Can you provide me user ID of that person who DM you?

[night cloak]

@civic pivot @sand path for your help my pubg is installing 3x faster 😮

Guys please i wanna unlink my account to twitter

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

@civic pivot @sand path for your help my pubg is installing 3x faster 😮
@night cloak enjoy your game brat

[sand path]

Done already @civic pivot. That's why messages are not getting through

[civic pivot]

Done already @civic pivot. That's why messages are not getting through
@sand path didnt know that i just warned legend wiz

[night cloak]

@sand path i wanna unlink my account to twitter how please please help

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

is it true that pubg, supports selling of cheats?
cause if not, why do i keep getting killed by no recoil , aim bot players?
it seems like getting that conq, is just impossible not with how things are now, please please remove these cancers from the game.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[normal fulcrum]

@night cloak Sorry for the delay. May I know the reason why you wanna unlink the account?

[night cloak]

@normal fulcrum because somebody took my password of my account and want to steal it but i linked it also to facebook so i wanna ulink it to the twitter so i can play peacfully

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[normal fulcrum]

@night cloak In that case, you can contact in-game support. On how to do it, you can read the procedure in #faq subpoint 2.5

[night cloak]

But i saw the vedio and there isnt that thing next to the accounts in setting basic so please help me ive spent a lot of money @normal fulcrum

[normal fulcrum]

Not thay video @night cloak. Go to #faq and read subpoint 2.5

[night cloak]

Ok thx

[hollow echo]

Will i be able to reach rp rank 100 if i buy rp now
I am at lev 23

On my alternate

Acc

[minor badge]

28 days ago my account lost via unlink please help me all information right submittied

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor badge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@storm flume Hello & thank you, will do so in future.

[normal fulcrum]

@hollow echo It will be difficult to do so, since week 3 is about to end

[hollow echo]

Oh...so i wont reach 100 @normal fulcrum

[minor badge]

@normal fulcrum reply me

[normal fulcrum]

@minor badge Read message by Machete

@hollow echo Unless you open crates. Since you get 10 points for opening 1 crate each, in premium and classic crates

[hollow echo]

Oh

[sly narwhal]

Does the jailbreak device cause the ban?

[brisk sonnet]

The message showing" By this time the lost account has recovered" but the account is not recovered wat can I do?

[storm flume]

If you have encountered an issue with the account unlinking feature, @brisk sonnet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[brisk sonnet]

I applied 2 times same message.some help please

[night cloak]

When will guncraft option will come to everyone

[spring zephyr]

@night cloak Soon.

@sly narwhal No.

[normal totem]

When are you guys laying out pmis results?

[spring zephyr]

@normal totem PUBG Mobile India Series 2020 in-game Qualifiers results wil be out on 4th June.

[night cloak]

i wanna help ppl how can i?

@spring zephyr bro but many has got

Many are telling 4th

June

[normal totem]

@normal totem PUBG Mobile India Series 2020 in-game Qualifiers results wil be out on 4th June.
@spring zephyr
Ok thx

[spring zephyr]

@night cloak You will get it soon, please wait patiently.

[waxen yarrow]

Is this a place to ask question about PMCO rules?

[night cloak]

@spring zephyr ok thnx

[night cloak]

wow

[lost veldt]

احتاج حل لهذي المشكله

[night cloak]

english

[spring zephyr]

@lost veldt English please.

[night cloak]

also we cannot understand the thing u took a pic of its all arabic and we r english speakers

[lost veldt]

I need a solution to the login issue in an old version

[gloomy dagger]

In which channel I can question ?

[dusty tree]

Was the airdrop from cave in vikendi removed

[spring zephyr]

@gloomy dagger What's the issue?

[coral raven]

@lime juniper ANDY release date??

[gloomy dagger]

I want to know when Erangle 2.0 come ?

[spring zephyr]

@lost veldt Please update your game.

[storm flume]

We currently do not have a specific release date for the upcoming update, @gloomy dagger. Once we do, we will publish further information in #news.

[spring zephyr]

@coral raven ^

[coral raven]

nice answer wtf

😑

[gloomy dagger]

🤣

[spring zephyr]

@dusty tree Yes.

[lost veldt]

The game has updated to the latest release but the problem exists and requested an update. @spring zephyr

[misty gale]

@rustic blaze please help me I am waiting from last 3 days still you are not responded yet tell me how many days will take to solve my problem

[lost veldt]

I am using an Android device @spring zephyr

[elfin canopy]

Try repairing your game,@lost veldt.

You use Facebook for login,@lost veldt?

[errant hound]

If you don't like toenails

[elfin canopy]

@errant hound ??

[polar marsh]

@craggy parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wind knoll]

شوفو حل للهاكات دخيل ربكم

[storm flume]

Please do not use any other language aside from English in this channel, @wind knoll. Refer to #613267301243944960 for language channels.

[craggy parcel]

Pubg cant do anything

[wintry cedar]

Hi
Can u help me

[lost veldt]

@spring zephyr @elfin canopy

[wintry cedar]

Please help me

[elfin canopy]

Repair your game, @lost veldt.

[polar marsh]

@wintry cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wind knoll]

PUBG plz we cant play any more cus the hackers full in servers

[storm flume]

Hello, @craggy parcel @wind knoll!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wind knoll]

We sure report but you do nothing

[lyric mauve]

There's a problem while entering the game, it won't allow me to go to the match. Am stuck on that loading screen. Please help with this

[spring garnet]

Character name: JokAr ヅ 『M4』

Character ID: 6529455497

Date and time when account suspension was confirmed (2030_02_03)

My computer has been hacked by a hacker so I can no longer control it and now I have deleted the old version of Windows and now
I set up control, but I destroyed it until I paid by playing with my account and activating an illegal program. My device will be released
I agree until, but I do not agree. Delete all my belongings and delete them. I like PUBG so please recalculate.
We respect your policy very much. Re-enable my account and play again. Thank you.

[craggy parcel]

Please pubg do something on your anti cheat system now
If it continues all the legit player will leave playing pubg

[spring zephyr]

@lyric mauve Can you upload a screenshot please?

[faint summit]

@azooz#1554 u play on emulator

[opal rose]

There is a problem with my account I didn't get to select my region and alot of events that comes to my friends doesn't appear at my account so what can I do to change my region I don't have change region option just delete account instead
@elfin canopy @spring zephyr

[lyric mauve]

@spring zephyr yeah sure

[polar marsh]

@coral flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@opal rose You can't change your region if you are in European region.

[opal rose]

I'm not in European region and I can't change it@spring zephyr

[elfin canopy]

Can you post a screenshot,@opal rose?

[opal rose]

From settings ?@elfin canopy

[elfin canopy]

Yes,@opal rose.

[opal rose]

Ok

[lyric mauve]

It won't get me to the match, my friends will be in the match, but I'll be on this screen. I've to restart the game and come back which takes a lot of time @spring zephyr

[opal rose]

@elfin canopy

[night cloak]

Scroll more down@opal rose

[opal rose]

This the bottom no more down @night cloak

[elfin canopy]

Your in-game region is Europe,@opal rose, and that option is not available for European region.

[night cloak]

Is it kr version?

[lyric mauve]

@spring zephyr ??? That's the one which appears before your match starts, please help

[night cloak]

@opal rose is it kr version of the game?

[spring zephyr]

@lyric mauve Does it get stuck or it kicks you out from your game?

[opal rose]

I'm not in Europe though , can't I change that in any way ?@Mav#3952

@elfin canopy

@night cloak global

[lyric mauve]

@spring zephyr it gets stuck for a long time

[tacit flower]

Report

Cheaters

[spring zephyr]

@lyric mauve Which device are you using?

[tacit flower]

I need the link

[elfin canopy]

Your in-game region the one you choose while creating a new account,@opal rose.

[lyric mauve]

@spring zephyr huawei p30 lite

[tacit flower]

Please

[spring zephyr]

@tacit flower http://cheater-report.pubgm.cc/

[tacit flower]

Thank you

[lost veldt]

At the beginning of Seizen 13, this problem occurred for users of the iOS system, and the problem was solved by making a small internal update, and now it happens to Android users, and the problem has not been solved. We ask the developers to take the procedures to make an update to overcome the problems @elfin canopy @spring zephyr

[elfin canopy]

@lost veldt can I have a screenshot of your login screen? (Without the pop-up message)

[spring zephyr]

@lyric mauve Repair your game first.

[lyric mauve]

@spring zephyr while repairing it doesn't even stay there, directly takes me to the game

[opal rose]

@elfin canopy can't I contact any one to change it ?

[lost veldt]

@elfin canopy

[spring zephyr]

@lyric mauve Log out from your social media account and then hit the repair button.

[elfin canopy]

Unfortunately no,@opal rose. That's what you pick while creating a new account.

[lyric mauve]

@spring zephyr okay thank you, I'll try that

[elfin canopy]

@lost veldt without this message, just a screenshot of login screen.

[opal rose]

@elfin canopy ty

[night cloak]

@lost veldt Could you share these info?

▫️ User Identification
▫️ Device
▫️ Region
▫️ WiFi/Mobile Data
▫️ Video Recording

[lost veldt]

@elfin canopy

[elfin canopy]

Click on "routine repair" and then restart your game, @lost veldt.

Just click on "routine repair" nothing else.

[lost veldt]

I did a routine repair and couldn't get in @elfin canopy

[elfin canopy]

Clear play-store cache and reinstall the game,@lost veldt.

Your game version is old.

Latest version is 0.18.0.12627

[lost veldt]

The version available to me: 0.18.0.12625 the game was deleted and downloaded again, but I did not get the latest version 0.18.012627 @elfin canopy

[elfin canopy]

You downloaded it from playstore,@lost veldt?

[lost veldt]

Thank you so much @elfin canopy

[elfin canopy]

Can you login now,@lost veldt?

[fierce jasper]

Hey

Excuse me

.support

[elfin canopy]

Hey,@fierce jasper! How may I help you?

[fierce jasper]

Yeah

Actually i wanted to know

That

How players get redeem codes

For uc and skins and all

[lofty swan]

@spring zephyr @sand path

@sand path @spring zephyr

Hello sir,
Sorry to disturb you but I need some help regarding account unlink issue. My account has been unlinked for 26 days. I tried a lot but I haven't got an account yet.
I already gave you my ID on 28th and I forget to tell u something

1. actually i used 2 in characters in my name. My Visible name ( PROKILLER ) but when you copy my name and past it then it will appear as ( PROKILLERŪī )

2. When i unlink my account then By mistake I created 2 pubg account with the same social media account & now I don’t have access to the Ist one

Old UID : 549609812 ‬
New UID: ‪ 5829520496

[lost veldt]

The old version has been deleted and the modern version is being loaded @elfin canopy

[fierce jasper]

@elfin canopy reply

[elfin canopy]

Let me know if you still cannot login, @lost veldt.

[lofty swan]

@elfin canopy

@sand path @spring zephyr

Hello sir,
Sorry to disturb you but I need some help regarding account unlink issue. My account has been unlinked for 26 days. I tried a lot but I haven't got an account yet.
I already gave you my ID on 28th and I forget to tell u something

1. actually i used 2 in characters in my name. My Visible name ( PROKILLER ) but when you copy my name and past it then it will appear as ( PROKILLERŪī )

2. When i unlink my account then By mistake I created 2 pubg account with the same social media account & now I don’t have access to the Ist one

Old UID : 549609812 ‬
New UID: ‪ 5829520496

[elfin canopy]

From events and streams etc, @fierce jasper

[fierce jasper]

Can you tell me how from events

[elfin canopy]

Read pinned message in this channel,@lofty swan. And contact In-game support

[fierce jasper]

@mavmav sorry for stressing you but i want to know

[lofty swan]

@elfin canopy I already contact in game support but still didn’t got my account that’s why I contact you guys so I can get better help 🙏🏽

[jagged ridge]

@elfin canopy 5 days in my new account twetter and no answer guys id 5862345962

[civic halo]

Andy release date???

[jagged ridge]

I made form 25 days ago and talked in my account then u said make same platform then log with same social media u unlinked 25 days and still no help @elfin canopy please help me

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged ridge]

@elfin canopy there? Need ur help please

[sullen marsh]

Am I the only one or something but I’ve been experiencing login problems with my PUBG mobile account. It keeps on saying that my account has been logged in with a newer version of the game and I should update to the newest version!! Please I need help cause I wanna play in my account