questions

[night cloak]

What the hell is wrong with in game customer service..
I bought a royal pass and did not get the exclusive perk of 200rp points..i reported them and they say it is only available for prime plus pass...what the hell!
It was literally shown that 200 points will be given when any pass will be upgraded.
But ur customer service is really bad it gave a really nonsense reason and reply
I need justice!

[flint wigeon]

Para good luck.....they do not care about helping or service....save your money from now on like I did

[autumn briar]

Can help me

[flint wigeon]

Noone will help nok....noone here can help and staff and dev in game WON'T

[elfin canopy]

Contact apple support regarding the issue, @autumn briar.

[hoary skiff]

so what the reason please

[night cloak]

Download emulator again from official site

@hoary skiff

[polar marsh]

@hoary skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint wigeon]

Lol

What a joke, nothing is done about cheaters...I have 16 videos of blatant cheaters, and they only viewed 1 and told me they were using a cheat and would not do anything about it...so the bot is a liar

[storm flume]

Hello, @flint wigeon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[flint wigeon]

Right....the dev team removed the member id, so it doesnt show....

[glossy sable]

The what now?

[storm willow]

It’s available on right bottom when you spectate @flint wigeon

[glossy sable]

Only use the official supported emulator Gameloop, @hoary skiff.

[storm willow]

@flint wigeon

[flint wigeon]

Storm not on mine....mine crashes anytime I try now

At the end of the match if I hit report or spectate someone it crashes, I have uninstalled and reinstalled twice

[storm flume]

You can now access #emulator-chat and #emulator-support, @hoary skiff. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[hoary skiff]

@glossy sable wehre bro

[elfin canopy]

Ask in #emulator-support

[polar marsh]

@rancid vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@solar ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello guys

I really need someone to assist me

[clever heart]

Where will the pmis results be out?

[night cloak]

I need a support e mail that the company replies to

[foggy elk]

I want my account back that was unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @foggy elk, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[noble dune]

Hello how i can contact the support team?

[night cloak]

Why pubg mobile have not banned any hackers?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Could you please provide me with a working PUBG support email

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[nocturne blade]

Merhaba

[distant kiln]

Hey has the bargain issue been fixed?

[rigid stirrup]

23 days and my old account not back .. anyone know what is happening 🤯🤯

[elfin canopy]

Check in-game,@distant kiln.

If you've provided correct information, you will get it back.

[distant kiln]

@elfin canopy I mean it's not fixed for me but I was wondering if there is something to do to fix it ^^

[autumn briar]

what should I do

[distant kiln]

Try with an android device 🤷🏻‍♀️ at least that's what I would do

Or go through Midas buy

[glossy sable]

Secure your account, @autumn briar.

It said your account may be at risk.

[polar marsh]

@limpid iron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

If you wish to pay with Midasbuy, follow this link:
https://pubgmobile.com/pay

[obtuse agate]

Hi pubg i want to unlink my facebok account from pubg

[storm flume]

If you have encountered an issue with the account unlinking feature, @obtuse agate, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[river holly]

This channel is sharing hacks

Pls do something

[granite frost]

@river holly how

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @river holly:

:white_small_square: http://bit.ly/37Lgfbm

[river holly]

I want to share a youtube channel link where a popular guy who has won lots of crew challenges is sharing and teaching how to hack

@storm flumeok

[granite frost]

@wat his channel name

[river holly]

Done

[elfin canopy]

What's your issue,@granite frost?

[river holly]

@granite frost should i dm the link ? To you

[granite frost]

Yea

Pls

[elfin canopy]

Why do you need it,@granite frost?

[alpine condor]

Account has been logged in with a newer version
How to fix it ?????

[elfin canopy]

Screenshot of your login screen, @alpine condor?

[storm flume]

Hello, @uncut jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[granite frost]

@elfin canopy I just wanna check if I know him?

[wise bane]

My pubg account lost

[alpine condor]

@elfin canopy

[elfin canopy]

Build version, @alpine condor?

[alpine condor]

0.18.0.12600

[elfin canopy]

Screenshot.

Please

[stiff ginkgo]

That's old verison?

[elfin canopy]

Uninstall and reinstall your game from play-store, @alpine condor.

[stiff ginkgo]

It's 1267

[river holly]

He is that mental dc guy who is always on top in duo asia

[wise bane]

Lost my pubg account

[elfin canopy]

It's a scam, @river holly. You can't unban account.

[river holly]

Hmm
But i dont think so

[wise bane]

Mavmav please help

[elfin canopy]

It's a scam, they ask for money first.

What's your issue,@wise bane?

[stiff ginkgo]

Yes mental dc is clearly a hacker and gets never banned -_-

[alpine condor]

@elfin canopy did it before texting

[wise bane]

My account lost

[elfin canopy]

From Play-store,@alpine condor?

[alpine condor]

Yup

[elfin canopy]

Unlinking issue,@wise bane?

[wise bane]

Yes

[elfin canopy]

Routine repair your game,@alpine condor.

[alpine condor]

Worked by routine now

[elfin canopy]

Contact in-game customer support,@wise banem.

Check pinned message in this channel.

[alpine condor]

Thx

[lofty solstice]

How many days left week 3 rp mission?

[elfin canopy]

Check in-game,@lofty solstice.

Probably 2 days left.

[lofty solstice]

@elfin canopy don't have right now

Please tell

[uncut jasper]

Hack

[stiff ginkgo]

Tuesday 0:00 UTC week 4 will start

[wise bane]

@elfin canopy thank

[lofty solstice]

@stiff ginkgo thanks

[sage rapids]

Pims results

[night cloak]

when you open "Cheater reports" room? I have name, ID and Video evidence of one hacker that i need to send there.

[sage rapids]

Anyone no the pims results

[stiff ginkgo]

@uncut jasper report the player in game or report in http://cheater-report.pubgm.cc/

[wise bane]

@elfin canopy but customer support not work my lost account

[crisp garden]

@night cloak monday

[polar marsh]

@dark briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@crisp garden ok, thank you so much

[stiff ginkgo]

@sage rapids check #601435356704800778

@night cloak to report in #cheater-reports
You need to be lvl 10 in this server

[elfin canopy]

Make a PUBGM account from the same social media which you unlinked,@wise bane, then contact customer support from that account and follow the steps.

[frozen raft]

Our level 10 clan was deleted automatically and all the members including leader was kicked. Any suggestions what to do...😫

[wise bane]

@elfin canopy ok

[solar oxide]

Help me 😦 country turkey

[stiff ginkgo]

You can check your current rank by typing !rank in #481204134859505684 @night cloak

[solar oxide]

57g

😦

[elfin canopy]

You need to wait for 57 days,@solar oxide.

[night cloak]

@stiff ginkgo, wait, how to report a cheater then?

[solar oxide]

No event turkey 😦

Problem 😦

[elfin canopy]

Please! Do not repeat the questions

[pure agate]

umm how did I get this?

[stiff ginkgo]

@night cloak you can report here http://cheater-report.pubgm.cc/

[solar oxide]

Why doesn't pubg help me 😦 😦

[pure agate]

.... loading....

[night cloak]

@stiff ginkgo ok, i'll try this, thank you.

[stiff ginkgo]

@solar oxide check your in game region .

[solar oxide]

I am a prime plus and prime member please help.

[pure agate]

cancel your other subscription.

[solar oxide]

I am from turkey but settings romania :((

Please pubg 😦

[stiff ginkgo]

The problem is with region
Try contacting in game support.

[pure agate]

is this a bug?

I just got this by mail

[stiff ginkgo]

Many players got this
Including me idk how 👍

[pure agate]

hmm okay

[tidal igloo]

I can't see guncraft and the draw

[stiff ginkgo]

It's not yet available to everyone

[pure agate]

It’s available on my alternate account though, not my main.

[soft sparrow]

@uncut jasper u must record the player, sir.

[verbal parcel]

Unlock Unlinking features soon please we waiting!

[storm flume]

If you have encountered an issue with the account unlinking feature, @verbal parcel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[lunar socket]

My account was lost Name:#Osman Reda
ing: osmanreda2
ID: 6750964586
I lost the Facebook and Google account association

[slate shadow]

My accounts heckd please help me

[normal basin]

The word is hacked

Not heckd

[slate shadow]

My account heck

Social media accounts disabled

[normal basin]

Hi, if I delete the game, will all my rank data and game data still be saved through my linked account? I have it linked through Game Center, will Game Center save my data?

[storm flume]

If you have encountered an issue with the account unlinking feature, @lunar socket, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[lunar socket]

My account swirled back as help

[storm willow]

@normal basin yes Game data will be saved on linked account

[normal basin]

Okay

Thank you!

[slate shadow]

My account heck please help me 5310788454

[storm willow]

@slate shadow please contact Facebook/ twitter support and recover your linked account

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[slate shadow]

Facebook link

[night cloak]

How can i unlink ?

[glossy sable]

Short answer, you can't.

[tired fractal]

my friends facebook account has been hacked a while ago. i tried contacting facebook and tencent/pubgm support but got nothing. anything i can do?

[ancient widget]

Hello there
Today someone has stolen my account , i need your help please.

@storm flume

@glossy sable

What should i do , please help me!!!

[slate shadow]

My account heck

Please help me

Pubg account heck

[flint frost]

@night cloak help please

[crisp garden]

@ancient widget your social media account is hacked?

[ancient widget]

Yes @crisp garden

[slate shadow]

Ok

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @slate shadow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #2.8 in #faq for further information, @ancient widget. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slate shadow]

Ok

Ask questions

[storm willow]

@slate shadow follow the instructions from Machete 2.0

[slate shadow]

Ok

[night cloak]

unlock the unlink feature again!

we are still waitinf

[polar marsh]

@proven trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slate shadow]

No response customer service

[night cloak]

unlock the unlink feature again!

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slate shadow]

Any help me

My account heck

Help me

[elfin canopy]

@night cloak you may use #old for your feedback.

Recover your social media linked with your PUBGM account,@slate shadow.

Refer to subpoint 2.8 of #faq

[tough mulch]

Pubg Bad customer service

[polar marsh]

@tame rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

Don't spam

[tough mulch]

This game not recover my account

[elfin canopy]

@tough mulch please don't spam.

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @tame rune

[vivid merlin]

@elfin canopy he was already muted for spam in the past

[slate shadow]

My account heck

Very bad customer service

[sonic blade]

I want to orgainse a tournament , i want link of official application form

[tame rune]

These people

[elfin canopy]

Please read my message,@slate shadow.

Recover your social media linked with your PUBGM account.

[tame rune]

Is your customer service any better

[crisp garden]

@tough mulch spamming doesn't make anything better

[tough mulch]

@crisp garden Lol

[tame rune]

@crisp garden hes young

[slate shadow]

Pubg customer service is very bad

[tough mulch]

24 days my account not recover

[elfin canopy]

@sonic blade refer to pinned message in this channel.

[flint frost]

@tough mulch same bro..my account not recovered in 24 days..

[tame rune]

Here he goes again

[tough mulch]

@tame rune who are you

[tame rune]

Ty person

[elfin canopy]

Do you have access to your social media linked with your PUBGM account,@slate shadow?

[tame rune]

Maybe its a guest account and he changed devices

No im wrong

[slate shadow]

23days account heck no response customer service

No access social media accounts

Please help me pubg

[bold siren]

Let’s not spam here.

[sand path]

It will be back. No need to spam

[tame rune]

@slate shadow answer mav's question

[slate shadow]

Ask

[sand path]

Do you have access to your social media linked with your PUBGM account,@slate shadow?

[tame rune]

Do you have access to your social media linked with your PUBGM account, @slate shadow

[polar marsh]

@viscid willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@dull niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slate shadow]

Not access social media accounts

[floral moon]

This Player Hacked My CLAN

[slate shadow]

Please help us

[storm flume]

You can contact the customer service via the game settings, @slate shadow. Refer to subpoint 5.3 in #faq for further instructions.

Please refer to subpoint 2.5 in #faq for further information, @floral moon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[slate shadow]

No response customer service

[frank charm]

hello

anyone on that can help with ping issue

[slate shadow]

No response customer service

[frank charm]

just bots?

[slate shadow]

. please help me

[bold siren]

You have been answered, please stop spamming, @slate shadow.

[slate shadow]

Ask me

[patent thunder]

Why do I still not have access to this?

[slate shadow]

Very bad customer service

[nova vessel]

hello I can send the character of Sara to 400 uc.

[brittle jewel]

@patent thunder bro I have also not came

[heavy bolt]

@brittle jewel i also have same problem

[crisp garden]

It's because it's not out to everyone yet

[slate shadow]

Pubg customer service very bad

Not help me

My all information is right but no response customer service

[flint frost]

@slate shadow same bro

[brittle jewel]

@heavy bolt went it will came

[heavy bolt]

@brittle jewel iam not getting guncraft option at all

[short eagle]

@slate shadow be patient and wait

[craggy blade]

@heavy bolt It's not available for everyone yet. Everyone will get it soon. @heavy bolt

[slate shadow]

One month waiting

[nova vessel]

hello I can send the character of Sara to 400 uc.

[heavy bolt]

@craggy blade when it will come to every one and free s12 k gun skin

[craggy blade]

@heavy bolt Probably next update but can't say anything confirmed. Keep checking #news for upcoming updates and events.

[slate shadow]

One month waiting no response customer service

[short eagle]

it may take up to 90 days for them to respond

[nova vessel]

hello I can send the character of Sara to 400 uc.

Please

[flint frost]

@short eagle We have been waiting for 24 days but we are still not recovering our account.

[nova vessel]

Please answer

[slate shadow]

90 days Mai ho jayega

Ok waiting

[vernal relic]

Hi from whre i can report cheaters

[craggy blade]

If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/ @vernal relic

[patent thunder]

I recently recovered my account. but now when I went to enter my account with my google account my new account came out again. Now I can only enter my old account with my linking email. I can't access my old account with my google account i need help please @lime juniper @sharp onyx @elfin canopy @thorny quail

[viral void]

Hey can I get a beta to try out

[craggy blade]

@viral void it's currently available for Android only.

[nova vessel]

Heey I can send the character of Sara to 400 uc.

[viral void]

I have android

[silver musk]

guncraft spin not showing..

[flint frost]

@slate shadow response me 90 days bhai

[polar marsh]

@vernal relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

@viral void you can download the beta. Link in #news

[nova vessel]

Heeeeeeeyyy

[elfin canopy]

Can you post a screenshot of your social linked with your PUBGM account,@patent thunder?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nova vessel. Remember to read through #faq before asking questions in the support channels.

[short eagle]

@silver musk it isnt our for everyone yet

[nova vessel]

Hey answer answerr

[polar marsh]

@vernal tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What the hell is wrong with in game customer service..
I bought a royal pass and did not get the exclusive perk of 200rp points..i reported them and they say it is only available for prime plus pass...what the hell!
It was literally shown that 200 points will be given when any pass will be upgraded.
But ur customer service is really bad it gave a really nonsense reason and reply
I need justice!

[patent thunder]

@elfin canopy

[elfin canopy]

There's no Google play account linked with it, @patent thunder.

You can link it though :)

[atomic obsidian]

What about my account

[solemn oxide]

Hacker killed me how can I report

[storm flume]

Hello, @solemn oxide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[patent thunder]

@elfin canopy I can't use my google account because it says it's linked to another account

[elfin canopy]

Don't spam, @night cloak. Do you mean Elite upgrade plus pass? Yes, it was only available for it as it's mentioned along with the Elite upgrade plus pass.

[night cloak]

Really?
It didn't say anything in game

It only shown upgrade pass to get exclusive perk

[daring kindle]

Pls hap me

[hybrid bluff]

Hello there , i wanna report a bug or an issue , i can't see the outfit in the smartgaga emulater , does anyone know how to solve it ??

[daring kindle]

My account lost

[elfin canopy]

You must've linked it with another account, @patent thunder. Do you have access to your Facebook account? As it is better to have atleast 2 login methods.

[storm flume]

Please refer to this channel's pinned messages for further information, @daring kindle:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[hybrid bluff]

Hello there , i wanna report a bug or an issue , i can't see the outfit in the smartgaga emulater , does anyone know how to solve it ??

[elfin canopy]

Only Gameloop Emulator is recommended, @hybrid bluff.

Using any other Emulator may lead to suspension.

[daring kindle]

Yes

[hybrid bluff]

@elfin canopy well Gameloop got issues with my country 😄

[elfin canopy]

Play it on your risk then, @hybrid bluff. :-/

[storm flume]

You can now access #emulator-chat and #emulator-support, @hybrid bluff. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[daring kindle]

My account lost
Old id :5276875394
New id :5831342260
Pls my account recover me sir

[hybrid bluff]

@elfin canopy do i have to report the issue in emulator chat?

[night cloak]

See it only showed upgrade pass to get the perk

[elfin canopy]

Did you made a new PUBGM account with the same social media which you unlinked from your previous account, @daring kindle?

Click on it, @night cloak.

[daring kindle]

Yes

[night cloak]

I already did all stuff

[elfin canopy]

It's mentioned on the Elite plus's side, @night cloak.

[night cloak]

And did not get it

Last season i got it for normal pass

[craggy blade]

@night cloak

[polar marsh]

@sly jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I see

[abstract grove]

Hi, has the gameloop server really been detached from the rest of the emulators?

[daring kindle]

My account lost
Old id :5276875394
New id :5831342260
Pls my account recover me sir

[night cloak]

Sorry if i caused any trouble 😅
@elfin canopy

[snow egret]

hello how to report cheater anyone know?

[elfin canopy]

It's alright,@night cloak.

[storm flume]

Hello, @snow egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[daring kindle]

My account lost
Old id :5276875394
New id :5831342260
Pls my account recover me sir

[abstract grove]

Hi, has the gameloop server really been detached from the rest of the emulators?

[elfin canopy]

You made a new PUBGM account with the same social media account which you unlinked from your previous account,@daring kindle?

[storm flume]

You can now access #emulator-chat and #emulator-support, @abstract grove. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[daring kindle]

Yes

[abstract grove]

There are many cheaters this week, why is there no protection against us from cheaters?

[daring kindle]

You made a new PUBGM account with the same social media account which you unlinked from your previous account,@ranjitzala? Yes

[storm flume]

If you have encountered an issue with the account unlinking feature, @daring kindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[daring kindle]

You made a new PUBGM account with the same social media account which you unlinked from your previous account,@ranjitzala? Yes

[storm flume]

If you have encountered an issue with the account unlinking feature, @daring kindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[wraith fable]

I lost my account when I unlink the Twitter account what can I do 😰

[storm flume]

If you have encountered an issue with the account unlinking feature, @wraith fable, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[daring kindle]

No my halp customer service

[polar marsh]

@inland cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bold siren]

?

[rigid valve]

@bold siren prv plz

[spark mesa]

My account was hacked what can I do?

[spring void]

@rigid valve explain your issue.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @rigid valve. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@rigid valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic lance]

Tencent Announced New Name Of Pubg & New Name Is Hubg - Hackers Unknown Battle Grounds

[flint wigeon]

Exactly aamir

[normal fulcrum]

Stay on topic @flint wigeon @ionic lance

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[flint wigeon]

Eat shit and do something about what I have been reporting for 2 years

Bugs, hackers, etc

[ionic lance]

Nothing will happen even after 1000 reports pubg selling hacks to them

[normal fulcrum]

@flint wigeon Mind your language. If someone is not banned, get a better proof

Avoid spamming or moderation steps will be taken against both of you

[flint wigeon]

You mean the 16 videos I have they dont bother watching

[polar marsh]

@ionic lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint wigeon]

So that theory is blown kira

[storm flume]

Hello, @ionic lance!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[flint wigeon]

You mean the crashes reporting cheaters

[ionic lance]

Nice Way to run from reality close the group nice

[flint wigeon]

Ya that helps

You mean the bugs with cars?

You mean how everything is ignored in game

[true bough]

How to get these outfits ?

[normal fulcrum]

There's no car bug. Consider upgrading your device

[flint wigeon]

Keep up the great work.....millions run off because of crap like that

Whatever

[craggy blade]

@true bough it's a new event.

[flint wigeon]

You obviously are just a mouthpiece

[normal fulcrum]

@true bough You need to purchase coupons. 1 UC=1 coupon. More coupons means nore chances to win

[polar marsh]

@flint wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

Click on ? to get information about the event. @true bough

[peak fossil]

Do we get less points in fpp squad compared to tpp?

[flint wigeon]

No

[polar marsh]

@flint wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true bough]

@peak fossilthanks

[indigo narwhal]

anyone

i need some help

[sand path]

Yes?

[elder sage]

is it true that gameloop players will be matched with gameloop players only ?
and users of android x86 will be matched with 3rd party emulators ?
this is unfair, gameloop is not good for all of us

[storm flume]

You can now access #emulator-chat and #emulator-support, @elder sage. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[storm willow]

@elder sage we recommend using only Gameloop..

[daring kindle]

My accpunt lost

Pls halp me

[storm willow]

@daring kindle already answers you

Only customer support ingame handles account related issues.

[storm flume]

If you have encountered an issue with the account unlinking feature, @daring kindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[daring kindle]

No my halp customer. Serevice

[median rune]

My Facebook account linked to a game has been hacked and I want to disconnect my Facebook account, knowing that I am paying for this game

@normal fulcrum

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @median rune. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[light osprey]

Question : did the aim assist reduce your ads sensitivity ?

[vital basalt]

So why was i not mvp?

[kindred sierra]

please why emulator blocked here

I'll be crazy soon if no one responds

[craggy blade]

@kindred sierra You can ask that in #emulator-support .

[storm flume]

You can now access #emulator-chat and #emulator-support, @kindred sierra. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[kindred sierra]

I cant send a picture 😭

[median rune]

@normal fulcrum But they did not help me. I don't want my Facebook account, I want my PUBG account, I have photos to pay on this account and I generated 3 accounts linked to the account, (email, Twitter and game center)

[polar marsh]

@fresh rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@median rune Have you linked another account apart from social? Can you still log in?

[kindred sierra]

Guys please help me

[normal fulcrum]

@kindred sierra What's this?

[median rune]

Yes @normal fulcrum

[night cloak]

@kindred sierra use #emulator-support

[kindred sierra]

@normal fulcrum emulator for pubg mobile

[high mango]

Someone help please i have not received my unlinked lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @high mango, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[kindred sierra]

@night cloak I cant send a photo

[storm flume]

You can now access #emulator-chat and #emulator-support, @kindred sierra. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[high mango]

Its been 25+ days now😢😢

[kindred sierra]

thank you so much

[high mango]

No action is taken

[normal fulcrum]

We cannot provide support regarding that issue @high mango

Keep contacting in-game support

[high mango]

They are not replying it has been 12 days

[normal fulcrum]

They will

[high mango]

Ridiculous service by support👏🏻👏🏻

[normal fulcrum]

Well you should be the one to read before unlinking @high mango

[high mango]

Its not my fault

[normal fulcrum]

It clearly states which account will be unlinked. You should've read

[median rune]

Yes, I can log into my account, can you please help me? @normal fulcrum

[high mango]

Yes it states that the one is not currently used will be unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @high mango, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Please refer to subpoint 2.5 in #faq for further information, @high mango. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[high mango]

Then you unlinked by used account wow what a excellent feature👌🏻 impressive though

[normal fulcrum]

@high mango It doesn't state unused account will be unlinked. It clearly states which account will be unlinked

[high mango]

👏🏻👏🏻

[normal fulcrum]

Please contact in-game support

[unreal spade]

Hi

[median rune]

What do I do with my problem? @normal fulcrum

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unreal spade. Remember to read through #faq before asking questions in the support channels.

[unreal spade]

Do you know, the Sharpshooter, is APK to hack pubg

[normal fulcrum]

Read in #faq subpoint 2.5 @median rune

[idle crescent]

@normal fulcrum my facebook account has been disabled. Now i can only login with my google account. Can i unlink my facebook to my account account so that i can add the second access to my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @idle crescent, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[normal fulcrum]

@idle crescent That feature is not available right now and will be available soon

[unreal spade]

The name of the pubg break through program is Sharpshooter

[storm flume]

Hello, @unreal spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Developers are aware of it and they've patched it already,@unreal spade.

[polar marsh]

@unreal spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal igloo]

@elfin canopy help me in dms pls

[elfin canopy]

What's the issue,@tidal igloo ?

[tidal igloo]

Pls dm

[elfin canopy]

Alright

[tidal igloo]

I cant send msg

[elfin canopy]

Now you can,@tidal igloo.

[tidal igloo]

Add me

I still cant

[normal fulcrum]

@idle crescent You can forward the link to @sand path

[sand crypt]

Hello everyone

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand crypt. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@neon crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow mango]

No guncraft in my redmi note8 pro

[craggy blade]

@hollow mango it's not available for everyone yet. You will get it soon.

[hollow mango]

I try in my other handset it showing

[elfin canopy]

Same account,@hollow mango?

[hollow mango]

Yes but spin not working on that device

[elfin canopy]

Post screenshot,@hollow mango.

[hollow mango]

I got only this from other device

[elfin canopy]

Can you post a same screenshot showing guncraft option in another device,@hollow mango?

[hollow mango]

Ok

And i want to ask you how to benned a hacker i have video of gameplay

[craggy blade]

If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/ @hollow mango

[hollow mango]

Thankyou

[craggy blade]

Welcome :)

[hollow mango]

Iam new in this its official server right 🤔

[craggy blade]

@hollow mango Yes. This is the official PUBG Mobile Global server.

[hollow mango]

And your admin ?

[craggy blade]

@hollow mango No

[hollow mango]

Ohh

Ok good night sweet dreams

[craggy blade]

👍

[high socket]

is star challenge register open?

i see on website it u can register but no dates

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shy mist]

How long does it take for UC redeemed from BONUS CHALLENGE to be acknowledged in account?

[proud quarry]

There is an error in my account, please contact support immediately

Urgent problem

Someone stole my account and linked it to his mobile and Jimmy

Someone stole my account and linked it to his mobile and Gmail

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @proud quarry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[woven atlas]

@shy mist redeeming battle coins for uc, u will get ur uc immidiately

[polar marsh]

@pastel wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[granite frost]

Can I get my UC back if i played bonus challenge and were killed by a hacker?

[sand path]

Unfortunately no. But you can try contacting customer service and ask.

[abstract nexus]

I can't see who Spectating me... Its happening all times.... How i fixed this

[proud quarry]

My hacked account I want to quickly write support outside of the game

[shy mist]

@woven atlas Okay bro thnx

[proud quarry]

I want to talk to a customer of your choice

I can't do a slow game chat thing and the problem wasn't solved

Please help me

[polar marsh]

@woeful sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @proud quarry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[proud quarry]

Did not help me

[elfin canopy]

Try recovering your social media linked with your PUBGM account,@proud quarry.

Refer to subpoint 2.8 of #faq

English,@proud quarry

[proud quarry]

My hacked account @elfin canopy

Please help me@elfin canopy

[elfin canopy]

Read my answer.

[proud quarry]

I did not find it

[elfin canopy]

Try recovering your social media linked with your PUBGM account,@proud quarry.

Refer to subpoint 2.8 of #faq

[proud quarry]

Ok

Thanks

[glossy sable]

Use Google's "I forgot my password" feature. :)

[elfin canopy]

Well then we can't help them.

No. PUBGM uses login credentials of your social media.

No, however you can link any other social media too but it requires access to PUBGM account.

:-/

Use Google's "I forgot my password" feature. :)

Only way^

[plain flicker]

My account is hacked

What to do

[polar marsh]

@barren gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @plain flicker. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[main jewel]

I logged in pubg two days ago and i dont remember telling my age as 18- but it took it as i am minor now it wont let me play after 3 hours

Is there a way to change age as it shows i can change only after a month

[storm willow]

@main jewel you need to wait for the cooldown time shown in settings gameplay management in game.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @plain flicker. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[main jewel]

Damn a month

Can i make two accounts and play. If that's not against tos

Cause some games dont allow two accounts on a single device

[bold schooner]

you can make as many as you want

[main jewel]

Okay ty

[dreamy crane]

@hollow mango is your level above 30? I saw somewhere one needs to be above 30 to be ranked

[tight knoll]

Please, I want help, I cannot log in to my account because I used the Unlink feature

[storm flume]

If you have encountered an issue with the account unlinking feature, @tight knoll, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[tight knoll]

Please help me

[elfin canopy]

Check pinned message in #news, @mossy adder

[mossy adder]

Wait you are blocking my account for reporting cheaters, that makes sense, wth is this ???

[elfin canopy]

Do not trigger the bot, @mossy adder

[soft sparrow]

raid of some sort?

[elfin canopy]

It's not necessary that you'll receive a feedback regarding your report for team ups, @mossy adder

Maybe you didn't added 120UC, @inner leaf.

If you did, make sure you've collected it.

No,@soft sparrow.

[mossy adder]

Ok i don't understand what im doing wrong to trigger the bot but im definitely not cheating, guess i wont post here again

[elfin canopy]

Using word "ban", @mossy adder.

Contact in-game customer support regarding this,@inner leaf.

[mossy adder]

Oh lol gotcha

[storm flume]

Hello, @lofty vine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Read the above message, @lofty vine.

Can you post the screenshot of your UC buying screen, which has that outfit and vector skin mentioned,@inner leaf?

Try clicking on the outfit,@inner leaf.

Try contacting in-game customer support again.

Post about it in #old with details in a single message and try to contact customer support again.

We can't help you with it.

[karmic grove]

I have a question, everyone know that most of the players using spectate mode to cheat, so why you didn’t remove it???

[inner leaf]

@elfin canopy ok, thanks for your support... You are from which country bro

[manic valve]

I spent 25000 bp on RP mission cards and i didn't get achievement ( It was 18000 to complete it)

and after spending it was the same

[elfin canopy]

Lower tier players can't spectate higher tier players,@karmic grove.

How much is it calculating in-game,@manic valve?

[manic valve]

982'000/1000000 + 25000/1000000 = 1007000/1000000

5 mission cards

I care about it cuz I have 9 premium crates opened and that achievement would give me 2 of it

[cloud wyvern]

My account was stolen and all the password switched on social media What should I do with the knowledge that I have submitted several requests to Facebook and Gym Center to solve the problem and have not been answered yet

[mint nacelle]

Hucker 🙂

[white canopy]

@elfin canopy any news on when the gun craft thing will be avaible for everyone?

[sharp onyx]

@white canopy please wait for announcement regarding this

[white canopy]

K bro

[storm flume]

Hello, @mint nacelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Please refer to subpoint #2.8 in #faq for further information, @cloud wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[mint nacelle]

Ok thank u

[elfin canopy]

Post it in #old, @manic valve

[ebon garden]

my account in facebook i cant connect

[sharp onyx]

@ebon garden please elaborate

[ebon garden]

that my problem

please help me

[prime terrace]

Please help me, I have an account with Facebook. But unfortunately Facebook start asking me safety questions like the code and select friends photo...etc
and I forgot that email password.

[karmic grove]

@elfin canopy 😂😂 very funny

[prime terrace]

Gentlemen please help me

[obsidian kite]

Sorry for this weird question. Still new to the game. Do i have to pay for this when it's done? And is it available already for some?

[prime terrace]

Hello anybody home

Gentlemen please help me

[oblique hull]

[prime terrace]

I’m wondering why nobody is answering me

[glossy sable]

My account was stolen and all the password switched on social media What should I do with the knowledge that I have submitted several requests to Facebook and Gym Center to solve the problem and have not been answered yet
Wait for an answer from them, @cloud wyvern. Account security is your own responsibility, and we can not help you for issues with social media accounts.

my account in facebook i cant connect
Try to install the Facebook app on your device, @ebon garden.

Please help me, I have an account with Facebook. But unfortunately Facebook start asking me safety questions like the code and select friends photo...etc
Contact the Facebook Customer Service for that, @prime terrace.
https://m.facebook.com/help

Sorry for this weird question. Still new to the game. Do i have to pay for this when it's done? And is it available already for some?
Please don't be sorry for asking questions that politely, @obsidian kite. To be honest with you, this event is quite unclear for me too. I prefer not saying anything wrong, so all I can say is that you should keep an eye on #news to stay tuned on the upcoming events.

Is it possible to let all the players log in with their IMEI number? And if caught let pubg ban their device. An email, facebook or phonenumber is easier to change
Unfortunately, @next drift, it isn't that easy. Same goes for IP and MAC bans.

[paper light]

my game crashes on ipad air 2, whenever i open it it takes me several attempts to log in succesfully,any solution?

[glossy sable]

||Don't use the word "ban", say suspension, @next drift. 😉||

[paper light]

um

[glossy sable]

It's a process that takes a lot of time, @next drift, and evidence isn't always very convincing. Keep on reporting cheaters you encounter in-game, with video evidence if possible, with their username and ID visible.

That is a 2014 device, @paper light. Starts to be old. iOS, you know.

[paper light]

okay

this sucks

[glossy sable]

Won't say anything that wouldn't be neutral on OSes. :)

[next drift]

But honestly.... 80 procent of my games i encounter cheaters... it's time to change someting so it's harder to cheat

[glossy sable]

We change quite a few somethings each update, Caectzor, but unfortunately cheat devs change too. It is just an everlasting battle between game devs and cheat devs. Welcome to the real world.
But you can help us fight this by reporting them, gathering evidence; to help us ban them, one by one.

Then they make a new account and start all over again.. that's why it would be great to when you login or make a new account you give pubg acces to check the device IMEI number and when caught you can ban the device.. don't think they will buy like 20 new phones ;) making a new account and cheat again is easier
Not that easy, I said. If you thought about it, you can be pretty sure the devs thought about it too. :)

[rotund vapor]

Pls link report

[glossy sable]

What?

[rotund vapor]

I want to report hacker

[glossy sable]

Oh, that.

[rotund vapor]

Where.

[storm flume]

Hello, @rotund vapor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glossy sable]

Reporting in-game is always the best solution, remember.

[rotund vapor]

No report in web site is best

[glossy sable]

Nope.

[jagged ridge]

@glossy sable please need ur help

Account lost 23 days and still no help

[round horizon]

Where is the new premium case?

[opaque fractal]

Hello

Can someone help

[round horizon]

I have only custom case

[opaque fractal]

Hello

[round horizon]

I can help

I think

[polar marsh]

@opaque fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[round horizon]

Where is the new premium crate?

[night cloak]

I have only custom case
@round horizon
I believe that the custom case came to replace the premium case, but I think coupons should be converted.

[round horizon]

Wut

Custom crate costs uc

[wet wing]

Hey, Can i have the link of buying UC from website?

[night cloak]

Custom crate costs uc
@round horizon

yep, so I think that Premium crate coupons should be transformed into "custom" coupons, or maybe the premium crate will come back later

[round horizon]

Bruh

[shadow wyvern]

Is there any way I can change the settings for peeking so that when I hold it, it does not affect my camera?

[round horizon]

I waited SO long for new premium

[polar marsh]

@spark berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I waited SO long for new premium
@round horizon
me too...

Tencent played with our face🤡

@polar marsh when is the premium crate coming back?

[round horizon]

I think new update is gonna come up

And with new update we have a new premium as well

Aight ama go sleep

[simple mortar]

How can I refund my money?

[languid mountain]

@simple mortar take some Sanitizer and drink it that might help but this game won't refund crap

[simple mortar]

Ufff

[polar marsh]

@mystic trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When Un link is came back?!

[cold oxide]

شخص قام بسرقة حسابي

[storm flume]

Please do not use any other language aside from English in this channel, @cold oxide. Refer to #613267301243944960 for language channels.

[solar oxide]

Hello pubg 😦

Help me

Lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @solar oxide, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring ginkgo]

Hi!

Where is Arctic mode? has it gone forever?

[abstract grove]

I want to contact a moderator here about the channels on Telegram that sell cheats in the PUBG game

[potent sedge]

Good morning, I need help with my PUBG Mobile account, that with the update 0.18 I mistakenly unlinked the facebook of the pubg mobile and now I do not have access to the game. I can pass you all the necessary information to have my return account.
My Lost Account ID: 510033803
Account name: TC ๛ TonyFAIL ッ
Please I don't know what to do, I need help.
I would appreciate it if you could give me an answer.
Have a nice day.

[storm flume]

If you have encountered an issue with the account unlinking feature, @potent sedge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[potent sedge]

@lime juniper @sand path Help me please:(

[night cloak]

Where did premium crates go ???

@everyone will premium crates be back???

[tidal root]

What are we going to do with our premium crate cupons? I have 32 of them, dont tell me that they will just go away and I will get some bp for them

[weak ridge]

Anyone of admins help me

[sick shale]

@tidal root nope, won't happen like this

[tidal root]

So are we gonna get some replacement cupons or?

[sick shale]

They will add the crate later

[polar marsh]

@weak ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @flint magnet.

[polar marsh]

@flint magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen trail]

I did not recover my account after this message

[night cloak]

Where is premium crate ?

@night cloak I'm too looking for it !

[iron plank]

What the heck just happened? Where the heck is the premium crete?!!!!!

[lean basin]

where id premium crate

[night cloak]

f

[iron plank]

Pubg mobile, you better have good reason for this!!!

[night cloak]

its still there

lol

I can still see it

[covert mason]

Dont be so cringy they will add it later @iron plank

[night cloak]

lol

[iron plank]

@covert mason they beter add it, couz i still have spare 20 premium coupons!!!

[night cloak]

calm the frick down my dude

[keen trail]

I did not recover my account after this message

[unborn patrol]

Hello I have a question of utmost importance for the community speaks Spanish in general if I use Could the Gamers Gltool app evict or suspend my account?
The truth my friends use it because their devices are low-end and that app helps a lot to make the game go well I would like to know thank you very much

Good job PUBG team :)

[crisp garden]

Third party applications like gfx are not recommended because it can get your account banned

[unborn patrol]

@crisp garden The truth is that the app helps a lot to performance, it does not carry any serious hacks a little bad on the part of the tencet development group since the game goes super fluid on low-end devices

[pastel shell]

Hello, I am facing a problem with shipping operations. I ship the special account and after the shipping process it is withdrawn and a message is sent that includes illegal purchases and I cannot make a shipment. I shipped through iTunes and the UC ID was withdrawn

ID: 544918369

#questions

[crisp garden]

@unborn patrol but gfx are considered "third party applications" and it may trigger the anti cheat sytem

[earnest skiff]

i’ve come to know about a person who paid pushes people with their cheats, i’ve no strong evidence against them, but they have put their whatsapp number in their bio in pubg

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @unborn patrol.

[storm willow]

@pastel shell contact ingame customer support

[void basin]

Why doesn't the option to see my mail go out?

[storm willow]

Will be available to everyone soon @wise lintel

@void basin it’s on testing phase.

[pastel shell]

@storm willow 👍👍

[void basin]

@storm willow I'm afraid since the Facebook that's linked is from an account thief

And linked Twitter is mine

I don't know if that person if they come out to link the email and I lose my account :/

[earnest skiff]

i’ve come to know about a person who paid pushes people with their cheats, i’ve no strong evidence against them, but they have put their whatsapp number in their bio in pubg

@storm willow sorry for the ping, but do I contact in game for this

[storm willow]

@earnest skiff without any evidence nothing can be done.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @void basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[floral moon]

From last 5 day i cant log in because of this issue, please give us a update for it.

[earnest skiff]

what if I give you a video of him, but it’s a bit unclear and the cheater also changed name after they killed us

[shy tide]

Where is jungle is it in classic matches

[fluid star]

I don't know what's PUBGM doing, they've added the cover photo of Jungle while loading, still there's no sign of it. And the premium crate is also gone. What the heck

[versed scarab]

Not open yet 😕

[floral moon]

By By PUBG

[night cloak]

Where is premium crate?

[amber cedar]

@night cloak can we know where is premium crate?

[storm willow]

Premium crate Will be added later @amber cedar @night cloak @fluid star

[dusty breach]

@night cloak no premium create

@storm willowok

[storm willow]

@versed scarab guncraft is available only to limited players. Will be available globally for everyone soon

[floral moon]

Anyone facing this problem???

[still fulcrum]

When Andy Character Arrive?

[versed scarab]

Can i be from this limited players @storm willow

[sharp onyx]

@versed scarab Guncraft feature has already been issued. Rest all will get it soon

[storm willow]

@versed scarab we really don’t know on what basis they were chosen, even some staffs have that and other staffs don’t.

@still fulcrum no information on that, follow #news for latest news

[viscid bridge]

@floral moon That's Unlinking issue, Most of the players faced it earlier. You should contact in-game customer service.

[storm flume]

If you have encountered an issue with the account unlinking feature, @viscid bridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[viscid bridge]

Or read it ^

[frozen robin]

Hello

[viscid bridge]

If you have any issue/query related to game, then let them know here. Otherwise you can have off-topic conversation in #chat . @frozen robin

[floral moon]

@viscid bridge contacting from last 4 days

[versed scarab]

I have a friend it opened to him but no thing make him different except he have a problem in his account he can’t change country cause a Europe things

[viscid bridge]

@floral moon As I said "most of the players faced this issue" so It might take some days to response and due to this pandemic they're working from home. So you need to understand them and please wait for some days.

[storm willow]

@versed scarab as said earlier, it available to people on random basis, we do not know on what basis they were chosen

@floral moon did you use multiple device ?

[floral moon]

@viscid bridge ok. But my Daily Rewards, Rp points??

[sour monolith]

Why premium crates have disappeared ?

[viscid bridge]

Storm will lead you from now.

[storm willow]

@viscid bridge that’s not due to unlink.

[versed scarab]

Thank you I understand now @storm willow

[polar marsh]

@urban shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral moon]

@storm willow yes 1 time

[viscid bridge]

My bad!

[sour monolith]

Premium crates have disappeared is it a bug or they really removed it ?

[storm willow]

@floral moon please report in #old your char ID, region , device info, buildnumber on both devices that you logged in.

@sour monolith will be available later

[sour monolith]

Ok

[floral moon]

@storm willow alredy do it, after it my CLAN was Hacked

[polar marsh]

@cloud blade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric mauve]

The microphone issue still not solved, please help @viscid bridge

[sour monolith]

I have a hacker I'd yesterday in a live game play he was exposed.if in share his I'd can he blocked ?

[ruby gale]

@storm willow Date of premium crate ?

[olive relic]

Remove the TDM mode it’s boring

[crisp garden]

@olive relic for feedbacks, use #old

[formal nacelle]

When premi crate out?
23coupon not used

[crisp garden]

Will be available later

[formal nacelle]

Ok thanks

[abstract heron]

hellow

please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @abstract heron. Remember to read through #faq before asking questions in the support channels.

[sour monolith]

6841507882 - this is hacker I'd bro pls ban him

[storm flume]

Hello, @sour monolith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sour monolith]

6841507882- this is hacker I'd he is using aim bot check his stats his headshot percentage is 50 percentage he was exposed in live gameplay

[noble ether]

Why you removed premium crates

[crisp garden]

@noble ether it will be back later.

[clever wharf]

where is premium crate

[crisp garden]

@clever wharf it will be available later.

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[warped crater]

Any possibility of the modes to return?(Arctic, zombie, infection)

[clever wharf]

is their any news about any cheractor?

[night cloak]

Hello i have been killed from hack speed player and i saved video for player where i should send the video

[warped crater]

@night cloak #cheater-reports

[uncut jasper]

Thanks pubg finally played with out hackers and get chicken dinner 🥘 keep removing those virus 🦠

[storm flume]

We currently do not have a specific release date for the upcoming update, @clever wharf @warped crater. Once we do, we will publish further information in #news.

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hidden gorge]

Uc giveaway Will be done

[night cloak]

Thx but i have only a video recorded about hacker

[undone crown]

Playing whit hack

[storm flume]

Hello, @undone crown!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm flume]

Hello, @hybrid otter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[dire escarp]

New guncraft is not present for me.

[tame rune]

@hybrid otter did you copy his id

[spring zephyr]

@dire escarp It's not available for some player yet, please be patient it will be available to you soon.

[dire escarp]

Thank you

[thick yoke]

Has the pmis results been released

[tight knoll]

Please, I want help, I cannot log in to my account because I used the Unlink feature

[storm flume]

If you have encountered an issue with the account unlinking feature, @tight knoll, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[tight knoll]

I don,t no i am using pubg kr

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[uncut depot]

Can you guys fix the desync and lag? I have normal ms and i get behind cover and i still get knocked regardless

[fluid karma]

Hey can u help me please I had colleted 13 premium coupon for crate opening but it seems that there is no premium crate in shop are the premium crate closed temporary or permanently closed ?

[tame rune]

@fluid karma temporarily

[fluid karma]

Thanks

Can u tell when when will premium crate a available

[tame rune]

Maybe today

But its coming

[fluid karma]

But its coming
@tame rune thanks 😊

[polar marsh]

@rotund spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tame rune]

[brittle coral]

Pubg mobile i need help asap please so my account is linked to twitter but i have multiple accounts and i don’t remember the account i linked too i also started off android and now i have ios and PUBGM randomly kicked me off the game and sent me to log in page please i need ur help my username is ØG彡Fusty & id is 5207647041

[steel fog]

okay so is there a way to force pubgm to logout from connected fb account?

[pale pagoda]

hello can i ask something about lossing points refund if cheater is dound hacking. My points did not refunded though

[brittle coral]

Bro someone please help me

[pale pagoda]

i lost 47 points and still did not regained my lost points when players is found hacking

[polar marsh]

@brittle coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@steel fog Do you mean log out or unIink?
You can always log out from the settings tab.

[vivid heath]

Is it like a glitch?

[polar marsh]

@errant oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel fog]

@steel fog Do you mean log out or unIink?
You can always log out from the settings tab.
@spring zephyr Yes logout, and no i didnt mean manually logout
So there are 2 devices logged in with the same fb account in pubg. I want to force both to logout and get new app session tried to remove the app from fb settings but it still logs in normally

[vivid heath]

Mic bug

For some reason I can't hear my team mates

[storm flume]

Hello, @vivid heath!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[cold oxide]

Someone stole my account

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @cold oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Oh so I cAnt type at #discord

@steel fog you can logout through in game.

[steel fog]

@steel fog you can logout through in game.
@night cloak I know... so there is no way to logout remotely? even if they change fb password?

[night cloak]

Once you log out through in game there is no need to log out remotely. @steel fog

I think what you mean is unlink account.

[cosmic gazelle]

So the premium crate is not gonna come?I was waiting

[upbeat wyvern]

Can anyone tell the exact time the premium crates are gonna arrive?

[night cloak]

@night cloak screenshot please.

[steel fog]

I think what you mean is unlink account.
@night cloak nope. so im trying to help someone who is suffering from someone else that keeps logining in to his account because he had his fb credentials before and his phone still have that login session saved

[night cloak]

@steel fog Then change the Facebook password or contact Facebook support and tell them to restrict login from that account.

[steel fog]

@steel fog Then change the Facebook password or contact Facebook support and tell them to restrict login from that account.
@night cloak password changed and the user claims that he didnt get logged out

[night cloak]

That's Facebook issue then. please do what I suggested @steel fog.

[steel fog]

Alright thanks

[unkempt rose]

@placid gulch
lost my account
Old account I'd:5698995142
New account I'd:5831101595
I need help please

[storm flume]

If you have encountered an issue with the account unlinking feature, @unkempt rose, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[normal fulcrum]

@unkempt rose Please contact in-game support

[rich fjord]

Why I can't see premium crate in game?

[normal fulcrum]

Coz it is not available right now

[azure rock]

I went to unlink options

[storm flume]

If you have encountered an issue with the account unlinking feature, @azure rock, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rich fjord]

Any idea when it will be back?

[spring zephyr]

@rich fjord Soon, can't give a exact time.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich fjord]

OK. Thanks

[normal fulcrum]

It should be back once custom crate event is over @rich fjord

[crisp terrace]

How much level is required to come in regional ranking

[unkempt rose]

@normal fulcrum
Brother is not helping anyone and neither

[normal fulcrum]

What's the issue?

[unkempt rose]

@normal fulcrum
lost my account
Old account I'd:5698995142
New account I'd:5831101595
I need help please

[storm flume]

If you have encountered an issue with the account unlinking feature, @unkempt rose, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[normal fulcrum]

@unkempt rose Please contact in-game support

[unkempt rose]

Did not have BRO but turned on

@normal fulcrum please help me

[normal fulcrum]

We cannot help you regarding the issue. You have to contact in-game support

[unkempt rose]

@normal fulcrum
Help me eid back lane

[spring zephyr]

@unkempt rose
https://discordapp.com/channels/393088095840370689/481200416349224980/711923605155610674
Read this message, we can't help with account issues. You will have to contact in-game customer service for this issue.

[crisp terrace]

Please tell how much level required to come in ranking @spring zephyr I made new id

[unkempt rose]

@spring zephyr
I have done nothing please help me

[storm flume]

You can contact the customer service via the game settings, @unkempt rose. Refer to subpoint 5.3 in #faq for further instructions.

[daring kindle]

Pls halp me
My account lost
Old id :5276875394
New id:5831342260

[storm flume]

If you have encountered an issue with the account unlinking feature, @daring kindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@daring kindle please do contact the Customer service and provide them the right information

[daring kindle]

No my halp customer serevice

[unkempt rose]

@night cloak
But nothing is happening

My lost account

[night cloak]

provide them the right information

[daring kindle]

My account unliked

[night cloak]

@daring kindle please do contact the CS we discord staffs cant help you with that problem

[unkempt rose]

@lime juniper @Nadeko_jr
lost my account
Old account I'd:5698995142
New account I'd:5831101595
I need help please

[storm flume]

If you have encountered an issue with the account unlinking feature, @unkempt rose, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[main pasture]

Why the Premium Crate isn't there? will it be available soon?

[tame rune]

@main pasture available soon, maybe tomorrow

Patience is key

[main pasture]

Thank you

[tame rune]

28 😂

Id probably break something if premium crates was forever removed if i had that many

[daring kindle]

My account unliked essue account lost halp me

[main pasture]

@tame rune Hahaaha true 😂

[night cloak]

@main pasture please avoid making such statements

[main pasture]

@night cloak alright

[night cloak]

the crate will be available later

[tame rune]

Hey rock, have a good day

[night cloak]

Thank You, and have a nice day too

[tight knoll]

Hi pleas help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tight knoll. Remember to read through #faq before asking questions in the support channels.

[tame rune]

I will!

[errant token]

Please fix ur game, someone play with hack in solo match

[storm flume]

Hello, @errant token!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[mighty plover]

a guy with player id: 5855223425 is cheating in fpp mode squad. he is platinum 1 and using aim bot and very speed. please ban him. 🙏

[storm flume]

Hello, @mighty plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[noble ether]

How many times I can redeem bonus challenge UC in a month

Hello

Reply?

Now redeem option is not showing

[agile tangle]

Where are new premium crates?

[dusty tree]

Gone

[young gull]

Hello guys I bought uc legally by apple card but my all uc(800 uc ) dedicated.. by game what can I do in game customer care services not replay me pllzzz guys help me

[potent sedge]

Hacker
Pks・Eddy拉
5865987183

[dusty tree]

Why do I get more points by coming #30 in solos compared to coming #16 with more kills?

@young gull you'll just have to contact them cuz nobody can do much here

[young gull]

Plzz guys help me

[storm flume]

Hello, @potent sedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[young gull]

I already contacted them but they not give me replay

@dusty tree

[spring zephyr]

@young gull Contact in-game customer service for purchase related issues and wait for a reply.

[young gull]

Bro 3 days hogaye no replay

[spring zephyr]

@young gull English please.

[umbral flume]

Unable to use premium crate PLS Help @everyone

[young gull]

Bro 3 days passed away and no reply from

[upper sedge]

is the sanhok update out?

[noble ether]

@spring zephyr can u reply

[young gull]

@umbral flume bro tomorrow new crates will come

[dusty rover]

Can anyone can give me a pubgm customer care email address

[spring zephyr]

@young gull Sorry, but we can't help you regarding purchase related issue. You will have to wait for a response.

[young gull]

@spring zephyr

[upper sedge]

is the sanhok update out.

[spring zephyr]

@dusty rover [e-mail]

[tough blaze]

Where is the premium crates

[noble ether]

No redeem option for uc

[upper sedge]

@noble ether store will reset every week

[craggy blade]

@noble ether Because no redeemptions available

[tough blaze]

@lime juniper where is the new premium crates

[upper sedge]

@tough blaze it will be out tomorrow

[merry pebble]

@upper sedge how do you know

[upper sedge]

can someone reply tf is sanhok update out and if yes is it in game download or in play store

[spring zephyr]

@upper sedge It's out.

[upper sedge]

@merry pebble check premium crate dates duh

[tough blaze]

@@upper sedge how do you know... Premium crates come tomorrow??

[spring zephyr]

If you will play sanhok, there's a chance that you will get the mode.
Just like anniversary mode.

[upper sedge]

@spring zephyr yes but do I have to download anything

[merry pebble]

@upper sedge where to check the dates bro

[spring zephyr]

@upper sedge I am not sure cause i haven't played it yet, if it doesn't make you update the game in-game then you don't need to download anything.

[onyx lark]

after upgrade my game now its very high in every server whyyyyy

ping

[lunar tundra]

hlo

I'm finding player for custom ?

anyone ?

[craggy blade]

@lunar tundra You can go to #activities

[lunar tundra]

okay thnx

[craggy blade]

Welcome :)

[onyx lark]

no reply my question

[craggy blade]

@onyx lark Try a different network and check if the ping gets normal.

[onyx lark]

@craggy blade i did but after upgrade we have that problem now

[night cloak]

Why this redemption section is not open after 0.18 update

[merry sandal]

Does switching to a Wifi connection help?

[craggy blade]

@night cloak it's closed. It will reopen soon.

[remote salmon]

Please tell me what to do

[onyx lark]

@remote salmon its 4 vs 4 match you to kill 40 as fast than other team so you will win the match

[stiff ginkgo]

@remote salmon can you try switching the network ?

[night cloak]

@craggy blade but when it already 1 month

[craggy blade]

I don't have any exact dates.

[young gull]

Hello guys I bought uc legally by apple card but my all uc(800 uc ) dedicated.. by game what can I do in game customer care services not replay me pllzzz guys help me

[storm flume]

You can contact the customer service via the game settings, @young gull. Refer to subpoint 5.3 in #faq for further instructions.

[young gull]

Bro I already tried that but no reply

[spring zephyr]

Wait for a reply.
It can take up to 90days to get a reply.

@young gull Can you tell me that from where did you bought the UC?

[floral moon]

@storm flume What is the solution for this issue???

[remote salmon]

Yes it worked but i cant play using my mobile data @stiff ginkgo

[spring zephyr]

@floral moon Have you tried reinstalling the game?

[stiff ginkgo]

I see try resetting your router 👍
Or contact your isp and tell him/her to this

[floral moon]

@spring zephyr 13 times

[remote salmon]

Oh

Ok

Can you tell me the solution..??

[stiff ginkgo]

It's caused by cheap dns uses

[wet wing]

Hey!
Can i have the link of buying UC from website?

[stiff ginkgo]

So all you can do is call your ISP 👍

[spring zephyr]

@wet wing https://www.pubgmobile.com/pay

[wet wing]

Ty

[remote salmon]

What should i ask him..??

[stiff ginkgo]

Tell him for a router reset

If problem persists tell for a DNS change

[remote salmon]

Ok thnx

[young gull]

@spring zephyr I used app store bro

[spring zephyr]

@young gull You bought the UC in-game?

[young gull]

@spring zephyr yaaa

[unborn patrol]

Can I use this app

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @unborn patrol.

[unborn patrol]

??

[solar oxide]

Lost account

[craggy blade]

@unborn patrol No

[storm flume]

If you have encountered an issue with the account unlinking feature, @solar oxide, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[orchid lava]

When new premium crates will come???

🥺

[spring zephyr]

@orchid lava Soon.

[craggy blade]

@orchid lava Most probably tomorrow.

[orchid lava]

Date??@spring zephyr

[young gull]

@spring zephyr are you work in pubgm

[orchid lava]

Thank you buddy@craggy blade @spring zephyr 😊

[craggy blade]

Welcome :)

[spring zephyr]

@young gull No, you can contact the in-game customer service for this issue.

[young gull]

@spring zephyr bro I already try

[spring zephyr]

Wait for there response.

[young gull]

@spring zephyr

@spring zephyr

[spring zephyr]

Wait for there response if you have provided all the info that they asked for.

[night cloak]

Who pinged me