#questions | PUBG MOBILE | Page 822

strong latch May 31, 2020, 5:57 AM

#

Give me my account

spring zephyr May 31, 2020, 5:58 AM

#

@strong latch You don't have any other log-in methods?

strong latch May 31, 2020, 5:58 AM

#

📎 Screenshot_2020-05-31-11-26-32-55.png 📎 Screenshot_2020-05-31-11-24-53-48_dac7cc7571c39b392df64923967cf7da.png

#

this my friend popularity please help me

#

MG Daddy hacker please help me

spring zephyr May 31, 2020, 5:59 AM

#

@strong latch If you don't have any other log-in methods then you will need to recover your social media account or you can't really do anything.

strong latch May 31, 2020, 6:00 AM

#

Please help me

polar marshBOT May 31, 2020, 6:03 AM

#

@strong latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

azure rock May 31, 2020, 6:05 AM

#

Unlink not show

storm flumeBOT May 31, 2020, 6:05 AM

#

If you have encountered an issue with the account unlinking feature, @azure rock, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

azure rock May 31, 2020, 6:06 AM

#

My social media accounts heackd

crisp garden May 31, 2020, 6:10 AM

#

@azure rock recover your social media

storm flumeBOT May 31, 2020, 6:12 AM

#

Please refer to subpoint 4.9 in #faq for further information, @harsh quest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

harsh quest May 31, 2020, 6:13 AM

#

@storm flume okay thx

azure rock May 31, 2020, 6:14 AM

#

Unlick options not show

spring zephyr May 31, 2020, 6:14 AM

#

@azure rockThe account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

halcyon pollen May 31, 2020, 6:15 AM

#

I need to talk about the uc issue so whom I can talk to about the issue

storm flumeBOT May 31, 2020, 6:15 AM

#

Please refer to subpoint 2.5 in #faq for further information, @azure rock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr May 31, 2020, 6:15 AM

#

@halcyon pollen UC issue?

halcyon pollen May 31, 2020, 6:15 AM

#

Yeah

spring zephyr May 31, 2020, 6:16 AM

#

Can you explain your problem?

halcyon pollen May 31, 2020, 6:16 AM

#

Uc got deducted from my account

spring zephyr May 31, 2020, 6:17 AM

#

@halcyon pollen From where did you bought the UC?

halcyon pollen May 31, 2020, 6:17 AM

#

I bought it from midasbuy

#

And the game itself suggested me

elfin canopy May 31, 2020, 6:17 AM

#

Contact in-game customer support, @halcyon pollen.

halcyon pollen May 31, 2020, 6:18 AM

#

I tried no help

daring kindle May 31, 2020, 6:19 AM

#

My account lost halpme

spring zephyr May 31, 2020, 6:20 AM

#

@daring kindle From the unIinking issue?

daring kindle May 31, 2020, 6:20 AM

#

Yes

spring zephyr May 31, 2020, 6:21 AM

#

@daring kindle Please contact in-game customer service and provide correct info.

daring kindle May 31, 2020, 6:21 AM

#

No my halp csustomr servise

strong latch May 31, 2020, 6:21 AM

#

Please help me sir my pubgmobali account hacked

#

😭😭😭😭

storm flumeBOT May 31, 2020, 6:22 AM

#

Please refer to subpoint 2.8 in #faq for further information, @strong latch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

halcyon pollen May 31, 2020, 6:22 AM

#

Can you guys help with this

cinder bloom May 31, 2020, 6:22 AM

#

@storm flume I can link my email id it seems so many taps after 12hors

halcyon pollen May 31, 2020, 6:23 AM

#

This is the second time it has happened

polar marshBOT May 31, 2020, 6:23 AM

#

@tiny sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr May 31, 2020, 6:23 AM

#

@halcyon pollen Contact in-game customer service for issues related to purchases.

halcyon pollen May 31, 2020, 6:24 AM

#

I tried but got no help from there

spring zephyr May 31, 2020, 6:24 AM

#

@halcyon pollen Wait for there response.

halcyon pollen May 31, 2020, 6:25 AM

#

Can you help me out with the process maybe I would have done it wrong

storm flumeBOT May 31, 2020, 6:25 AM

#

You can contact the customer service via the game settings, @halcyon pollen. Refer to subpoint 5.3 in #faq for further instructions.

amber cedar May 31, 2020, 6:26 AM

#

I think guncraft option not want to come in my id. pubgmt

cinder bloom May 31, 2020, 6:26 AM

#

@Machete 2.0 I can't link my email id it seems so many taps after 12hours

spring zephyr May 31, 2020, 6:27 AM

#

@amber cedar Please be patient, everyone will get it soon.

amber cedar May 31, 2020, 6:28 AM

#

People r using free spin.i think guncraft option will come that time free spin will gone. PubgmSmart

cinder bloom May 31, 2020, 6:28 AM

#

I can't link my email id it seems so many taps after 12hours @storm flume

night cloak May 31, 2020, 6:29 AM

#

Hello,please does anyone know when the unlink feature will come back!

storm flumeBOT May 31, 2020, 6:29 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

floral moon May 31, 2020, 6:29 AM

#

📎 Screenshot_2020-05-30-21-59-54-356_com.tencent.ig.jpg

cinder bloom May 31, 2020, 6:30 AM

#

@storm flume I can't link my email id

polar marshBOT May 31, 2020, 6:30 AM

#

@unique ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cinder bloom May 31, 2020, 6:30 AM

#

@floral moon update to the latest version

night cloak May 31, 2020, 6:30 AM

#

i am unable to login with the linked email id

floral moon May 31, 2020, 6:31 AM

#

This is also letest version@cinder bloom

night cloak May 31, 2020, 6:31 AM

#

@night cloak its a new feature please do give a feedback in #old

floral moon May 31, 2020, 6:31 AM

#

This is PUBGM glitch

night cloak May 31, 2020, 6:31 AM

#

@floral moon wait for an update

floral moon May 31, 2020, 6:31 AM

#

After itid is hacking

cinder bloom May 31, 2020, 6:32 AM

#

@floral moon to the app Store (play store or apple store and give a screenshot

#

@MoHiT to the app Store (play store or apple store) and give a screenshot

crisp garden May 31, 2020, 6:33 AM

#

@night cloak don't have any information about that but you can check #news for updates

cinder bloom May 31, 2020, 6:37 AM

#

@polar marsh I can't link my email id

polar marshBOT May 31, 2020, 6:37 AM

#

@crimson tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr May 31, 2020, 6:38 AM

#

@cinder bloom It's a new feature, so we don't have much info on it.
Please give your feedbacks and report the bugs for that feature in the #old channel.

night cloak May 31, 2020, 6:39 AM

#

Hi i report on my friend giviring for killing me by grenad they lost my merit and not his merit

#

😐

gleaming abyss May 31, 2020, 6:40 AM

#

@spring zephyr bro

storm flumeBOT May 31, 2020, 6:40 AM

#

If you have encountered an issue with the account unlinking feature, @gleaming abyss, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

gleaming abyss May 31, 2020, 6:40 AM

#

im not getting unlink option

crisp garden May 31, 2020, 6:43 AM

#

Uñlink option is not available atm

ivory raven May 31, 2020, 6:43 AM

#

My game just keeps randomly crashing

#

And yes I have done all the steps in the faq

spring zephyr May 31, 2020, 6:44 AM

#

@ivory raven Can I know what device are you using?

ivory raven May 31, 2020, 6:44 AM

#

Oneplus 6

night cloak May 31, 2020, 6:47 AM

#

Guys my merit is 20 because ireport on my friend for killing me by grenad ilost my merit not his suspicious

ivory raven May 31, 2020, 6:48 AM

#

@spring zephyr can you tell what's the problem?

spring zephyr May 31, 2020, 6:48 AM

#

@ivory raven Repair your game. Try routine repair and see if it gets fixed.

ivory raven May 31, 2020, 6:49 AM

#

Yes I have done that too

cinder bloom May 31, 2020, 6:52 AM

#

@storm flume I want to change my profile pic withour changing my FB pic

night cloak May 31, 2020, 6:52 AM

#

@spring zephyr Is it really gameloop emuator players will not play with 3rd party emulators like SmarGaGa ?💩

craggy blade May 31, 2020, 6:53 AM

#

@cinder bloom You can link any other social media and can change its pic other than fb

night cloak May 31, 2020, 6:53 AM

#

@ivory raven is your device rooted

#

hello i am a emulator player and i have a bug or issue in my game every time i turn my mic on or off my character starts firing i don't know why can anyone help me

ivory raven May 31, 2020, 6:53 AM

#

@night cloak yes maybe that's the problem I guess

cinder bloom May 31, 2020, 6:53 AM

#

@craggy blade I had linked email id and changed pic

mighty cave May 31, 2020, 6:53 AM

#

how to remove disabled facebook account from pubg mobile account?

night cloak May 31, 2020, 6:53 AM

#

hello i am a emulator player and i have a bug or issue in my game every time i turn my mic on or off my character starts firing i don't know why can anyone help me

craggy blade May 31, 2020, 6:54 AM

#

@mighty cave This feature is disabled at the moment. read #faq 2.5 for further information.

night cloak May 31, 2020, 6:54 AM

#

@night cloak use #emulator-support react to the **E **in #613267301243944960

cinder bloom May 31, 2020, 6:54 AM

#

@night cloak go to bug report

night cloak May 31, 2020, 6:54 AM

#

@ivory raven unroot it

mighty cave May 31, 2020, 6:55 AM

#

@craggy blade when it was able, and i pressed the unlink button, it showed me only remove of my accesable account which is twitter, not diasabled facebook.

#

i didnt unlink my accessable acoount obviously, but i want to remove disabled facebook from my account and add my gmail. Is there a any way to do that?

gleaming ferry May 31, 2020, 6:56 AM

#

My discord is not working with pubg what to do

#

Please help

stiff ginkgo May 31, 2020, 6:57 AM

#

@night cloak check the resoultion in settings and the resoultion in control settings is the same or not

#

@ivory raven customs rom/kernel?

analog halo May 31, 2020, 6:57 AM

#

Who else lost your account due to a data connection error

night cloak May 31, 2020, 6:57 AM

#

@stiff ginkgo k dude thanks

#

@gleaming ferry could you explain that how you can use it

ivory raven May 31, 2020, 6:58 AM

#

@stiff ginkgo no I'm in stock

craggy blade May 31, 2020, 6:58 AM

#

@mighty cave Wait for unlink feature to come again and see if you can do that.

stiff ginkgo May 31, 2020, 6:58 AM

#

Maybe the bug is the rom try doing a clean flash 👍

mighty cave May 31, 2020, 6:59 AM

#

i hope the game will not try to unlink my accessible account at next time

gleaming ferry May 31, 2020, 6:59 AM

#

Normally i join server and interact with friends and started Pubg than suddenly discord is not working I can't hear my friend voice

#

@night cloak

stiff ginkgo May 31, 2020, 7:00 AM

#

@gleaming ferry Android version?

crisp garden May 31, 2020, 7:00 AM

#

@mighty cave its because of security reasons that you can only uñlink your account that is accessible

gleaming ferry May 31, 2020, 7:00 AM

#

Oppo a83

stiff ginkgo May 31, 2020, 7:00 AM

#

If your android version is 9 or a above you can't use 2 apps using mic

#

So this is not a problem with pubg 👍

mighty cave May 31, 2020, 7:01 AM

#

what kind of security problems? i want to get rid of diasabled facebook account. @ Béàn Creep

stiff ginkgo May 31, 2020, 7:01 AM

#

Either use in-game mic or discord but don't use both at the same time @gleaming ferry

gleaming ferry May 31, 2020, 7:01 AM

#

I'm not using

crisp garden May 31, 2020, 7:02 AM

#

@mighty cave because many people account are getting hacked and the hackers will link their social media accounts

mighty cave May 31, 2020, 7:02 AM

#

it disabled because i used my old profile photos and facebook thought that i am disguise myself like another person. so i want to get rid of it.

gleaming ferry May 31, 2020, 7:02 AM

#

And my phone version is 7.1.1

#

Android version

stiff ginkgo May 31, 2020, 7:02 AM

#

Then avoid using Discord at the time of playing

#

I'd suggest using in game chat

crisp garden May 31, 2020, 7:03 AM

#

@mighty cave try to contact Facebook and recover your account so when the uñlinking feature comes back you can uñlink easily

mighty cave May 31, 2020, 7:04 AM

#

@crisp garden my friend just applied his e mail. and the game said that you can enter with e mail. but we couldnt find where to login with that e mail. i applied my e mail to game at the first time.

#

but i can not apply my phone number because there is no +90 turkey country code.

stiff ginkgo May 31, 2020, 7:04 AM

#

@mighty cave #faq sub point 2.8

craggy blade May 31, 2020, 7:05 AM

#

@mighty cave You can log in with email / phone in the more option in the log in screen .

mighty cave May 31, 2020, 7:05 AM

#

i will try now and come back

gleaming ferry May 31, 2020, 7:05 AM

#

If I on off my in game mic for 3-4 time than mic starteted glitching

stiff ginkgo May 31, 2020, 7:05 AM

#

Please avoid 2 apps using mic 👍@gleaming ferry

tribal lava May 31, 2020, 7:07 AM

#

Im very sorry i have break your rules and i know i make a big mistake can i have my account back please I promise i will not cheat again and i was cheating because a lot of players are cheating and i got angry then i install aimbot but now i will not use any cheat can i have it please back please?

stiff ginkgo May 31, 2020, 7:07 AM

#

Do in-game claim file

tribal lava May 31, 2020, 7:08 AM

#

I tried I don’t know how

#

They are not giving my account back

stiff ginkgo May 31, 2020, 7:08 AM

#

Sorry if you really hacked the game
You won't get it back

crisp garden May 31, 2020, 7:08 AM

#

@tribal lava 10 years?

stiff ginkgo May 31, 2020, 7:08 AM

#

Play again after 10 yrs

polar marshBOT May 31, 2020, 7:08 AM

#

@tribal lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral moon May 31, 2020, 7:16 AM

#

📎 Screenshot_2020-05-30-21-59-54-356_com.tencent.ig.jpg

stiff ginkgo May 31, 2020, 7:17 AM

#

iOS?@floral moon

austere hound May 31, 2020, 7:17 AM

#

I'm trying to take Sharpshoter title but it's not working...I gave three headshots in a row according to the distance

mighty cave May 31, 2020, 7:17 AM

#

@craggy blade my problems solved, except disabled facebook account unlink. well done work of account appling. i could be able to add my e mail, my gmail, and my twitter. my only problem is disabled facebook

storm flumeBOT May 31, 2020, 7:17 AM

#

If you have encountered an issue with the account unlinking feature, @mighty cave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade May 31, 2020, 7:18 AM

#

@floral moon You have been answered by rock that Wait for an update .

mighty cave May 31, 2020, 7:18 AM

#

i didnt lost my account, also i hugged it more with my other accounts, the problem is facebook

storm flumeBOT May 31, 2020, 7:18 AM

#

If you have encountered an issue with the account unlinking feature, @mighty cave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade May 31, 2020, 7:18 AM

#

@mighty cave Glad to hear that you can log in with email too.

mighty cave May 31, 2020, 7:18 AM

#

moronish auto messages btw

#

thanks, i completed every account linking... but i want to remove facebook. i need a waaaay 🙂

craggy blade May 31, 2020, 7:21 AM

#

You need to wait for the unlink feature to come again and check if you can unlink disabled fb. Other than that you can't. @mighty cave

dim edge May 31, 2020, 7:21 AM

#

Why I'm unable to report cheater in this report cheater section of this discord

craggy blade May 31, 2020, 7:21 AM

#

@dim edge Because it's closed.

dim edge May 31, 2020, 7:21 AM

#

When will be it opened

vivid merlin May 31, 2020, 7:22 AM

#

Keep chatting in the server until you reach level 10 to be able to send messages in #clans and #cheater-reports. You can check your level in the #481204134859505684 channel. You can talk about the game in #pubg-mobile. Remember to follow the #613267301243944960 while in a conversation.@dim edge

craggy blade May 31, 2020, 7:22 AM

#

@dim edge When the latest reports have been processed. BTW you need to be level 10 to message in it

vivid merlin May 31, 2020, 7:22 AM

#

it opens Monday GWcmeisterPeepoShrug

mighty cave May 31, 2020, 7:22 AM

#

@craggy blade is this right? did i everything true?

📎 unknown.png

spiral bane May 31, 2020, 7:22 AM

#

Have PC servers changed?(pubg mobile)
Gameloop servers and other emulator (smart gaga,ld player,phoenix and...)

#

Pls help me

dim edge May 31, 2020, 7:22 AM

#

Thank you @vivid merlin

mighty cave May 31, 2020, 7:23 AM

#

twitter, gmail, and e mail. i linked them. my problem is disabled facebook.

craggy blade May 31, 2020, 7:24 AM

#

@spiral bane you can ask this in #emulator-support . Assign yourself emulator role by reacting to E in #613267301243944960 so you can access emulator channels.

austere hound May 31, 2020, 7:26 AM

#

I'm trying to take Sharpshoter title but it's not working...I gave three headshots in a row according to the distance

craggy blade May 31, 2020, 7:28 AM

#

@austere hound You do that in platinum tier or above in solo?

austere hound May 31, 2020, 7:28 AM

#

yes

storm willow May 31, 2020, 7:29 AM

#

@spiral bane we recommend using Gameloop only

storm flumeBOT May 31, 2020, 7:29 AM

#

You can now access #emulator-chat and #emulator-support, @spiral bane. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

storm willow May 31, 2020, 7:30 AM

#

@mighty cave contact customer support. We cannot help on account related issue.

vivid merlin May 31, 2020, 7:30 AM

#

To get the title of "Sharpshooter" one has to kill 3 enemies in solo with headshot/single bullet kills using a Sniper Rifle. To achieve this title there is one more constraint, you have to be at platinum tier or above to complete it. The kills should be consecutive, you have to kill 3 enemies with 3 bullets.@austere hound

kind coral May 31, 2020, 7:31 AM

#

Hello I have problems with tournament

#

Name tournament Campus Championship

austere hound May 31, 2020, 7:32 AM

#

@vivid merlin Nothing is happening with the three people I killed with... kar98

kind coral May 31, 2020, 7:32 AM

#

@wet wind no

vivid merlin May 31, 2020, 7:33 AM

#

where they all headshot and where they consecutively done?

craggy blade May 31, 2020, 7:33 AM

#

@wet wind Read #faq 5.3

storm flumeBOT May 31, 2020, 7:34 AM

#

If you have encountered an issue with the account unlinking feature, @split pulsar, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 31, 2020, 7:34 AM

#

@split pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@austere gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 31, 2020, 7:35 AM

#

You can contact the customer service via the game settings, @wet wind. Refer to subpoint 5.3 in #faq for further instructions.

gusty garnet May 31, 2020, 7:40 AM

#

Yes I have the same problem @wet wind

versed scarab May 31, 2020, 7:40 AM

#

Hello

gusty garnet May 31, 2020, 7:40 AM

#

The bots never answer to my question and the answers I get are always the same: prewritten

versed scarab May 31, 2020, 7:41 AM

#

I try in this theft way more then 30 time and don’t get any thing please give me my money back

📎 image0.png

polar marshBOT May 31, 2020, 7:41 AM

#

@gusty garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

robust phoenix May 31, 2020, 7:42 AM

#

hello I have a problem this morning I got up and opened 5 golden treasures and I accidentally opened one with 120 uc you can help me to return uc back

cinder bloom May 31, 2020, 7:43 AM

#

@polar marsh I can't change my pic by Gmail

robust phoenix May 31, 2020, 7:43 AM

#

Help ne

#

Me

mighty cave May 31, 2020, 7:44 AM

#

@storm willow thanks

robust phoenix May 31, 2020, 7:44 AM

#

Help me

#

@polar marsh

mighty cave May 31, 2020, 7:44 AM

#

my last question is " i dont want to collect holo sights. how to not collect holo sights?"

quiet basin May 31, 2020, 7:44 AM

#

Hei can any tell me when I will be able to see Season 12 recap in SEASON PROFILE ?

📎 Screenshot_20200531-131428285.jpg

kind coral May 31, 2020, 7:45 AM

#

Hello I have problems with tournament Name tournament Campus Championship

mighty cave May 31, 2020, 7:45 AM

#

dont spam. they will answer when they avaliable obviously

#

and i am %99 percent sure that they will not refund it

#

%1 is i dont know the real answer. %99 is my answer

night cloak May 31, 2020, 7:48 AM

#

I lost my account. What can I do?

storm flumeBOT May 31, 2020, 7:48 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 31, 2020, 7:49 AM

#

In game pubgm customer care not help

loud hawk May 31, 2020, 7:49 AM

#

Plzzzz
Help me
account lost
Plzzzz recovering
Lost ID:5397509044
New ID:5831588941

#

😭 😭 😭 😭

#

Pubg noob 😠😠

night cloak May 31, 2020, 7:51 AM

#

Account recovery nahin hoga @storm flume

split pulsar May 31, 2020, 7:51 AM

#

Account has been hacked any help plz ?

night cloak May 31, 2020, 7:52 AM

#

Already send all details 20 days but not respond @storm flume

versed scarab May 31, 2020, 7:52 AM

#

I play for fun but when every game i play it in someway will be some cheaters and when i open a 500 box to be happy when i get some skins and I don’t get anything good except silver and rear things is that fu*k not fun at all

polar marshBOT May 31, 2020, 7:52 AM

#

@split pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 31, 2020, 7:53 AM

#

Please refer to subpoint #2.5 in #faq for further information, @split pulsar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fair quartz May 31, 2020, 7:59 AM

#

My account lost

glossy sable May 31, 2020, 8:01 AM

#

Hello I have problems with tournament
You will have to contact the tournament's organizers, @kind coral.

I try in this theft way more then 30 time and don’t get any thing please give me my money back
That's just your bad luck, @versed scarab. Don't spend more UC in that event if you are sure you are not going to get anything.

hello I have a problem this morning I got up and opened 5 golden treasures and I accidentally opened one with 120 uc you can help me to return uc back
UC that has been used can not be refund, @robust phoenix.

my last question is " i dont want to collect holo sights. how to not collect holo sights?"
@mighty cave

Hei can any tell me when I will be able to see Season 12 recap in SEASON PROFILE ?
Please report in-game and in #old, @quiet basin.

dont spam. they will answer when they avaliable obviously
That isn't obvious for everyone, apparently...

Already send all details 20 days but not respond @storm flume
Send them another message, @night cloak.

I play for fun but when every game i play it in someway will be some cheaters and when i open a 500 box to be happy when i get some skins and I don’t get anything good except silver and rear things is that fu*k not fun at all
Watch your language, @versed scarab. That, again, is due to no luck.

Invite
The invite is pinned in #chat, @night cloak.
discord.gg/pubgm

My account lost
Can you be more specific, @fair quartz?

fair quartz May 31, 2020, 8:01 AM

#

My old account ID.5300909405
And New account ID.5830568742

night cloak May 31, 2020, 8:04 AM

#

@glossy sable kya Karega message ka

fair quartz May 31, 2020, 8:06 AM

#

My account gives

night cloak May 31, 2020, 8:07 AM

#

Bro account recovery nhi hoga old ID and new I'd bolega@fair quartz

fair quartz May 31, 2020, 8:08 AM

#

Too ka karu

polar marshBOT May 31, 2020, 8:09 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fair quartz May 31, 2020, 8:11 AM

#

Are vai mara account recovery hoga tab too stream karu

#

Koii help karaga

plain parcel May 31, 2020, 8:13 AM

#

@fair quartz Use English!

fair quartz May 31, 2020, 8:14 AM

#

Ok

#

Please help my account not recovery

glossy sable May 31, 2020, 8:15 AM

#

Only English, @night cloak.

muted canyon May 31, 2020, 8:16 AM

#

Found his tiktok video with hacking Please Ban him

📎 Screenshot_20200531_134318_com.zhiliaoapp.musically.jpg 📎 Screenshot_20200531_134228_com.zhiliaoapp.musically.jpg

fair quartz May 31, 2020, 8:16 AM

#

After 30 days ago account lost but not give me my account PUBG MOBILE Team

storm flumeBOT May 31, 2020, 8:17 AM

#

Hello, @muted canyon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tough mulch May 31, 2020, 8:18 AM

#

Bad customer service

#

Pubg customer service is very lol

fair quartz May 31, 2020, 8:18 AM

#

It's reality

#

Very bad service

night cloak May 31, 2020, 8:19 AM

#

@glossy sable how many days in recovery in 22 days complete and pubg mobile game customer care not help why

elfin canopy May 31, 2020, 8:19 AM

#

Use #old for your feedback.

glossy sable May 31, 2020, 8:19 AM

#

Just send them another message if they do not respond after a few days.

tough mulch May 31, 2020, 8:19 AM

#

Bad customer service

fair quartz May 31, 2020, 8:19 AM

#

My account lost 30 days

glossy sable May 31, 2020, 8:19 AM

#

But the in-game Customer Service is your only way to try to recover your account.

tough mulch May 31, 2020, 8:19 AM

#

@fair quartz my account also lost 24 days

fair quartz May 31, 2020, 8:19 AM

#

Not help PUBG team

tough mulch May 31, 2020, 8:20 AM

#

Pubg customer service is not recover account this game is waste my money 20k

glossy sable May 31, 2020, 8:20 AM

#

Now move to another channel.

fair quartz May 31, 2020, 8:21 AM

#

😫 😩

verbal mortar May 31, 2020, 8:21 AM

#

📎 Screenshot_20200531-140546_PUBG_MOBILE.jpg

tough mulch May 31, 2020, 8:21 AM

#

One of the best bad customer service in pubg

verbal mortar May 31, 2020, 8:21 AM

#

I can't login

fair quartz May 31, 2020, 8:22 AM

#

Finally PUBG MOBILE uninstall

#

Good bay PUBG

glossy sable May 31, 2020, 8:22 AM

#

Try again, @verbal mortar. Send them another message.

#

Have a nice day too, @fair quartz.

verbal mortar May 31, 2020, 8:22 AM

#

@glossy sable i tried a lot

tough mulch May 31, 2020, 8:23 AM

#

@glossy sable Why you not communicate pubg

#

This problem

glossy sable May 31, 2020, 8:23 AM

#

What problem?

fair quartz May 31, 2020, 8:24 AM

#

My problem account lost

#

Okay

#

Problem solving

tough mulch May 31, 2020, 8:24 AM

#

@glossy sable what you say what problem thousand player I'd are eating pubg

glossy sable May 31, 2020, 8:25 AM

#

And solution is contacting the in-game Customer Service.

#

I thought you uninstalled the game, @fair quartz?

normal fulcrum May 31, 2020, 8:25 AM

#

@verbal mortar What's the issue?

tough mulch May 31, 2020, 8:26 AM

#

@glossy sable Very lol solution is contact customer service is not recover my account

glossy sable May 31, 2020, 8:26 AM

#

That message is incorrect, @verbal mortar. You need to wait until the account suspension expires.

storm flumeBOT May 31, 2020, 8:27 AM

#

If you have encountered an issue with the account unlinking feature, @verbal mortar, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 31, 2020, 8:27 AM

#

@verbal mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum May 31, 2020, 8:27 AM

#

@tough mulch @fair quartz We cannot help you regarding lost/unlinked accounts. Please contact in game support

fair quartz May 31, 2020, 8:27 AM

#

My account not give me

glossy sable May 31, 2020, 8:27 AM

#

Yet your only solution, even if it's very lol.

#

Your feedback on it can be uploaded in #old.

fair quartz May 31, 2020, 8:28 AM

#

Ok

hoary drift May 31, 2020, 8:29 AM

#

📎 IMG_20200531_011137.jpg

glossy sable May 31, 2020, 8:29 AM

#

Now move to another channel.

#

Next message here will result in a mute.

tough mulch May 31, 2020, 8:29 AM

#

@normal fulcrum 50 time i contact customer service.

normal fulcrum May 31, 2020, 8:29 AM

#

Keep trying

elfin canopy May 31, 2020, 8:29 AM

#

What's the issue,@hoary drift?

hoary drift May 31, 2020, 8:29 AM

#

sp〆جخ
5378212999 Sheter wall hack and head schot

storm flumeBOT May 31, 2020, 8:29 AM

#

Hello, @hoary drift!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fair quartz May 31, 2020, 8:30 AM

#

Please help me

hoary drift May 31, 2020, 8:31 AM

#

I have been informed many times and it has not been blocked why

normal fulcrum May 31, 2020, 8:31 AM

#

@fair quartz Avoid repeating same question

glossy sable May 31, 2020, 8:31 AM

#

We can't help you with lost accounts, @fair quartz. The in-game Customer Service is your only solution.
Next message is a mute.

fair quartz May 31, 2020, 8:31 AM

#

My account not hacked my problem account lost

normal fulcrum May 31, 2020, 8:31 AM

#

Contact in-game support @fair quartz. Repeating same questions will be considered trolling and moderation steps will be taken on you

shy mist May 31, 2020, 8:32 AM

#

Why's Redemption Store of Bonus challenge closed?

normal fulcrum May 31, 2020, 8:32 AM

#

Who's babeji support @hoary drift?

night cloak May 31, 2020, 8:33 AM

#

@normal fulcrum should we clear game data and apply again for unlink issue?

fair quartz May 31, 2020, 8:33 AM

#

My account lost after 30 days ago but not respon PUBG MOBILE team

hoary drift May 31, 2020, 8:33 AM

#

#cheater-reports

glossy sable May 31, 2020, 8:34 AM

#

You are not on XP level 10 yet, @hoary drift.

normal fulcrum May 31, 2020, 8:34 AM

#

@night cloak Keep trying. Only they can help you

quartz schooner May 31, 2020, 8:34 AM

#

Why deduct my uc 🤷🏼‍♂️

📎 image0.png

hoary drift May 31, 2020, 8:34 AM

#

whay

normal fulcrum May 31, 2020, 8:35 AM

#

@quartz schooner Purchasing through unofficial methods leads to UC deduction

quartz schooner May 31, 2020, 8:35 AM

#

I am not parches unofficial methods 🤷🏼‍♂️

normal fulcrum May 31, 2020, 8:36 AM

#

In any case @quartz schooner, we don't handle issues related to purchase or subscriptions. Contact in-game support

quartz schooner May 31, 2020, 8:36 AM

#

Ok

#

In game support not reply 🤷🏼‍♂️

night cloak May 31, 2020, 8:37 AM

#

@normal fulcrum For nickname of new social media. Which is the correct one? Upper or below?

📎 Screenshot_20200531-140756__01.jpg

normal fulcrum May 31, 2020, 8:38 AM

#

They will. Not instantly, but soon @quartz schooner

#

@night cloak Nickname of social media means your username

night cloak May 31, 2020, 8:39 AM

#

But someone is telling to put Only Rifter Gaming

robust canyon May 31, 2020, 8:40 AM

#

haven't got the guncraft event yet. why?

normal fulcrum May 31, 2020, 8:40 AM

#

Coz that's your username in Google @night cloak

quartz schooner May 31, 2020, 8:40 AM

#

Ok I am unnstall pubg mobile

craggy blade May 31, 2020, 8:40 AM

#

@robust canyon It's not available for everyone yet.

robust canyon May 31, 2020, 8:40 AM

#

y

night cloak May 31, 2020, 8:40 AM

#

@normal fulcrum Thanks

craggy blade May 31, 2020, 8:40 AM

#

@robust canyon Because its in testing. Everyone will get it soon

robust canyon May 31, 2020, 8:42 AM

#

if it's in testing , why is it on the global version. shouldn't it be in beta?

#

makes no sense

craggy blade May 31, 2020, 8:43 AM

#

That's what they said.

glossy sable May 31, 2020, 8:44 AM

#

It's available for random people.

#

It will be available for everyone next update.

kind coral May 31, 2020, 8:45 AM

#

Hello I have problems with tournament

You will have to contact the tournament's organizers, @Nil MTF 31 YTB.
I don't know who is it

glossy sable May 31, 2020, 8:45 AM

#

How did you join the tournament then?

kind coral May 31, 2020, 8:46 AM

#

@glossy sable I can't do

sharp onyx May 31, 2020, 8:46 AM

#

@robust canyon guncraft was in beta in 0.18 test. Its just that the lucky spin feature for guncraft is the one being tested rn, and that had to be done in global

robust canyon May 31, 2020, 8:46 AM

#

okey

kind coral May 31, 2020, 8:46 AM

#

@sharp onyx I can't play with tournament

sharp onyx May 31, 2020, 8:46 AM

#

@kind coral please answer to Franck

kind coral May 31, 2020, 8:47 AM

#

Ok

glossy sable May 31, 2020, 8:47 AM

#

What problem do you have with that tournament, then?

kind coral May 31, 2020, 8:47 AM

#

@glossy sable I can't sign up

glossy sable May 31, 2020, 8:49 AM

#

You have to contact the people that shared the information to that tournament, then.

#

We can't help you about it here, as it isn't an official one.

kind coral May 31, 2020, 8:50 AM

#

Ok

#

@glossy sable If that's the name of the tournament Campus Championship

austere raft May 31, 2020, 8:51 AM

#

@glossy sable
Hi, I'm losting my account by unlinking social media since three weeks and more

storm flumeBOT May 31, 2020, 8:51 AM

#

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

umbral haven May 31, 2020, 8:51 AM

#

Account lost

#

Unlinked

storm flumeBOT May 31, 2020, 8:52 AM

#

If you have encountered an issue with the account unlinking feature, @umbral haven, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

glossy sable May 31, 2020, 8:52 AM

#

You have to contact the in-game Customer Service, @austere raft. You have been told several times already.

Same goes for you, @umbral haven.

umbral haven May 31, 2020, 8:52 AM

#

I tried but my account lost 20days more

#

Did not get

#

Plese help

glossy sable May 31, 2020, 8:52 AM

#

We can not help with lost accounts here.

#

Your only solution is the in-game Customer Service.

kind coral May 31, 2020, 8:53 AM

#

@franck² If that's the name of the tournament Campus Championship

umbral haven May 31, 2020, 8:53 AM

#

My account is unlinked

storm flumeBOT May 31, 2020, 8:53 AM

#

If you have encountered an issue with the account unlinking feature, @umbral haven, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

glossy sable May 31, 2020, 8:53 AM

#

Yes, @kind coral?

umbral haven May 31, 2020, 8:53 AM

#

In a update

austere raft May 31, 2020, 8:53 AM

#

@glossy sable
I do that for three or four times and no response and the moderator here take my ID's before three or four days and nothing new

glossy sable May 31, 2020, 8:53 AM

#

We can't help with that, @umbral haven.

kind coral May 31, 2020, 8:53 AM

#

@glossy sable If that's the name of the tournament Campus Championship

rustic blaze May 31, 2020, 8:53 AM

#

How can i download kr verison pubgm ios?

pastel sable May 31, 2020, 8:53 AM

#

Anybody know how to fix pubgm voice glitch while using discord in iphone??

glossy sable May 31, 2020, 8:53 AM

#

You have to be patient, @austere raft.

#

Ask in #pubg-mobile, some people might know, @rustic blaze.

austere raft May 31, 2020, 8:54 AM

#

@glossy sable
How long, one year haha

glossy sable May 31, 2020, 8:54 AM

#

No, it's an iOS thing, can't be fixed, @pastel sable. :)

pastel sable May 31, 2020, 8:55 AM

#

Aight

glossy sable May 31, 2020, 8:55 AM

#

Use the in-game Voice Chat.

austere raft May 31, 2020, 8:55 AM

#

@glossy sable
Someone called HATER DM he thought I'm moderator

feral knoll May 31, 2020, 8:56 AM

#

@rustic blaze change apple id country to korea

glossy sable May 31, 2020, 8:56 AM

#

Mm?

austere raft May 31, 2020, 8:57 AM

#

@glossy sable
Do you can send my old and new ID for the moderator again?!

glossy sable May 31, 2020, 8:58 AM

#

You have to contact the in-game Customer Service.

austere raft May 31, 2020, 8:58 AM

#

@glossy sable
I do it 😑

glossy sable May 31, 2020, 8:58 AM

#

So you're good to go, then.

#

:)

stable acorn May 31, 2020, 8:59 AM

#

Somone please help me

austere raft May 31, 2020, 8:59 AM

#

@glossy sable
I want my money in the game

glossy sable May 31, 2020, 8:59 AM

#

Understandable.

#

About what, @stable acorn?

stable acorn May 31, 2020, 9:00 AM

#

In pubg my gyroscope is not working

#

😫 😩

#

@austere raft what i must do

rustic blaze May 31, 2020, 9:02 AM

#

@austere raft We are sorry but we do not provide money here, We provide supports, Move to #pubg-mobile to chat.

stable acorn May 31, 2020, 9:02 AM

#

@austere raft what

glossy sable May 31, 2020, 9:03 AM

#

I am a human, @austere raft.

austere raft May 31, 2020, 9:03 AM

#

@rustic blaze
My money in the game

glossy sable May 31, 2020, 9:03 AM

#

Move to another channel and stop spreading misinformation.

austere raft May 31, 2020, 9:03 AM

#

@glossy sable
Oh thanks god

glossy sable May 31, 2020, 9:03 AM

#

Continuing to do so will be considered as trolling and will result in moderation measures.

austere raft May 31, 2020, 9:04 AM

#

@glossy sable
What about my account I just need help

glossy sable May 31, 2020, 9:04 AM

#

Well, I already answered you like 10 times. We can't help with lost accounts, you will have to contact the in-game Customer Service for that.

austere raft May 31, 2020, 9:05 AM

#

@glossy sable
It's fine

glossy sable May 31, 2020, 9:05 AM

#

We are a team of volunteers moderating and managing the official PUBG MOBILE community Discord server.

#

We are not Tencent staff, so we can only provide support for client-sided technical issues.

austere raft May 31, 2020, 9:06 AM

#

Are you in same building of pubg moderator?!

night cloak May 31, 2020, 9:06 AM

#

I selected the account by mistake and it will be deleted within 6 days I want to restore
Account ID: 5228397682

glossy sable May 31, 2020, 9:06 AM

#

PUBG MOBILE devs read #old, so if you have feedback send it there.

#

What do you mean, @austere raft?

olive dove May 31, 2020, 9:06 AM

#

@austere raft woow

austere raft May 31, 2020, 9:07 AM

#

@glossy sable
Are you work in the building of pubg mobile?! Or no

storm flumeBOT May 31, 2020, 9:07 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

glossy sable May 31, 2020, 9:07 AM

#

No I am not, @austere raft, as I just said.

#

We are a team of volunteers moderating and managing the official PUBG MOBILE community Discord server.
We are not Tencent staff, so we can only provide support for client-sided technical issues.

olive dove May 31, 2020, 9:08 AM

#

@austere raft few people in here work for tencent. And the only way to reach them is through feedback bugs- or pubgm chat.

austere raft May 31, 2020, 9:08 AM

#

@glossy sable
Great, I just thought you are working there

glossy sable May 31, 2020, 9:08 AM

#

No, as my role states, I am a moderator.

#

Which means I moderate this server.

austere raft May 31, 2020, 9:09 AM

#

@olive dove
It's, I'm just angry because I'm waiting for three weeks and no response

#

@glossy sable
OK thanks

glossy sable May 31, 2020, 9:09 AM

#

You are welcome.

olive dove May 31, 2020, 9:09 AM

#

@austere raft i understand your frustration, but you need to use the proper channels to get what you are looking for. This will save you time.

glossy sable May 31, 2020, 9:09 AM

#

Your anger is understandable, but unfortunately we can't help you here, hope you understand now.

austere raft May 31, 2020, 9:11 AM

#

@olive dove
I do everything, first time I filled forms and now sent my information to CS, and someone here took my account ID and nothing new

#

@glossy sable
It's ok thanks

olive dove May 31, 2020, 9:11 AM

#

@austere raft too many problems are going through same issue, in order to process their request and verify their rights it require sometime.

#

All you can do is just try to reach the CS and report your issue. You do not have any other options.

unique cliff May 31, 2020, 9:13 AM

#

How do I identify a hacker in pubg, am tired of those guys

austere raft May 31, 2020, 9:13 AM

#

@olive dove
Yeah you are right, but when I see somone his account back, I think my account had problems

polar marshBOT May 31, 2020, 9:13 AM

#

@velvet scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

austere raft May 31, 2020, 9:14 AM

#

@olive dove
Yes, I will waiting

olive dove May 31, 2020, 9:14 AM

#

@austere raft 🥰 best of luck.

austere raft May 31, 2020, 9:15 AM

#

@olive dove
Thanks bro, and where are you from?!

wet hollow May 31, 2020, 9:15 AM

#

How I can unlink my account PUBG MOBILE from Facebook

storm flumeBOT May 31, 2020, 9:15 AM

#

If you have encountered an issue with the account unlinking feature, @wet hollow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

olive dove May 31, 2020, 9:16 AM

#

@austere raft i am from egypt 👋

austere raft May 31, 2020, 9:16 AM

#

@olive dove
Wow welcome, here Iraqi

olive dove May 31, 2020, 9:17 AM

#

@austere raft welcome bro. We can move our chat to #pubg-mobile so we can free this one for whomever needs help 👋

austere raft May 31, 2020, 9:17 AM

#

@olive dove
Ok

gloomy solar May 31, 2020, 9:20 AM

#

hello i need help

#

i am not able to open my customer service

stark pine May 31, 2020, 9:21 AM

#

Pmis 2020 in game qualifier results?

untold summit May 31, 2020, 9:25 AM

#

i need help my account has unlinked

storm flumeBOT May 31, 2020, 9:25 AM

#

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

gloomy solar May 31, 2020, 9:25 AM

#

my customer service is not opening

unique cliff May 31, 2020, 9:26 AM

#

Please I need help how do I DM admin

ionic cloak May 31, 2020, 9:26 AM

#

hi
this cap not with AKM and I cant collect my reward

📎 20200531_112636.jpg

unique cliff May 31, 2020, 9:28 AM

#

I need help how do I DM admins because I want to report cheaters

crisp garden May 31, 2020, 9:29 AM

#

@unique cliff If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there

gloomy solar May 31, 2020, 9:29 AM

#

how can i get back my unlinked account back

storm flumeBOT May 31, 2020, 9:29 AM

#

If you have encountered an issue with the account unlinking feature, @gloomy solar, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

gloomy solar May 31, 2020, 9:29 AM

#

i cannot open my Customerservice

unique cliff May 31, 2020, 9:30 AM

#

@crisp garden am not permitted to send

crisp garden May 31, 2020, 9:31 AM

#

@unique cliff you need to be level 10 to send messages in #cheater-reports. And also read the last message there

unique cliff May 31, 2020, 9:31 AM

#

@crisp garden which one?

crisp garden May 31, 2020, 9:32 AM

#

In order to promptly respond to all these reports, the channel will be reopened when the latest reports have been processed.

^

unique cliff May 31, 2020, 9:33 AM

#

How do I increase my level?

crisp garden May 31, 2020, 9:34 AM

#

@unique cliff by chatting in #chat or #pubg-mobile

night cloak May 31, 2020, 9:34 AM

#

Getting like 900ms+ ping

#

My normal ping is always lower than 50ms

#

Just starred this issues now

storm flumeBOT May 31, 2020, 9:35 AM

#

If you have encountered an issue with the account unlinking feature, @wanton needle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 31, 2020, 9:35 AM

#

@wanton needle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 31, 2020, 9:36 AM

#

Hmm

unique cliff May 31, 2020, 9:37 AM

#

@crisp garden tell me, how to increase my level?

night cloak May 31, 2020, 9:37 AM

#

This has nothing to do with my issue

#

I am getting like 900ms ping

#

My internet connection is good

rustic blaze May 31, 2020, 9:42 AM

#

@somber solstice can i get some help kindly?

📎 image0.png

spring barn May 31, 2020, 9:43 AM

#

Can i change my login gmail for.my pubgm account

night cloak May 31, 2020, 9:48 AM

#

How to check compatibility

versed scarab May 31, 2020, 9:48 AM

#

I’m sorry to my bad language i was so mad

spring barn May 31, 2020, 9:49 AM

#

@night cloak go to play store or app store if you can download ur device is compatible if not play store will tell you that ur device is not compatible

night cloak May 31, 2020, 9:49 AM

#

Thanks

spring barn May 31, 2020, 9:49 AM

#

no

#

prob

versed scarab May 31, 2020, 9:49 AM

#

When the guncraft will open

night cloak May 31, 2020, 9:49 AM

#

Does A10 is supported

vivid merlin May 31, 2020, 9:50 AM

#

@versed scarab it's open for select few players right now and will be available to all soon

storm flumeBOT May 31, 2020, 9:50 AM

#

Please refer to subpoint 1.4 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

covert mason May 31, 2020, 9:51 AM

#

Is there Email login option on ios?

night cloak May 31, 2020, 9:52 AM

#

Even though i am a regular player
Play every single day
Still didn't get guncraft
While my noob teamates who plays once a week gets it

versed scarab May 31, 2020, 9:52 AM

#

I’m wait it every time i opened the game make check on workshop @vivid merlin

spring barn May 31, 2020, 9:52 AM

#

can i change my login for my pubgm account? i haven't played in a while so i dont know about any new features

craggy blade May 31, 2020, 9:52 AM

#

@versed scarab It will be available for everyone in the next update.

spring zephyr May 31, 2020, 9:53 AM

#

@spring barnIf you have only linked one social media, then you can link another one. But you can't unIink at this moment.

versed scarab May 31, 2020, 9:54 AM

#

Tomorrow will be an update? @craggy blade

spring zephyr May 31, 2020, 9:54 AM

#

Yes, @versed scarab.

#

@versed scarab Keep an eye on the #news channel to get latest info on updates.

versed scarab May 31, 2020, 9:55 AM

#

Thank you

tough mulch May 31, 2020, 9:57 AM

#

Please pubg recover my account

spring zephyr May 31, 2020, 9:57 AM

#

@tough mulch How did you lost it?

tough mulch May 31, 2020, 9:57 AM

#

@spring zephyr unlink

storm flumeBOT May 31, 2020, 9:57 AM

#

If you have encountered an issue with the account unlinking feature, @tough mulch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

covert mason May 31, 2020, 9:57 AM

#

Is there Email login option on ios?

tough mulch May 31, 2020, 9:57 AM

#

@spring zephyr 24 days not recover my account

vivid merlin May 31, 2020, 9:58 AM

#

@tough mulch we have already answered your question before and told you it would take time be patient

night cloak May 31, 2020, 9:59 AM

#

how do I log in using my email

tough mulch May 31, 2020, 9:59 AM

#

@vivid merlin okay

night cloak May 31, 2020, 9:59 AM

#

I only have wechat n game center linked but those are not options in emulator

#

I also have email linked

craggy blade May 31, 2020, 10:00 AM

#

@night cloak You can log in via email from the log in screen. Then click on more, then click on email.

covert mason May 31, 2020, 10:01 AM

#

Whats your device@night cloak

night cloak May 31, 2020, 10:01 AM

#

I'm using bluestacks rn

#

I usually play on my phon

#

phonr

#

*phone

craggy blade May 31, 2020, 10:01 AM

#

@night cloak Have you linked email?

spring zephyr May 31, 2020, 10:02 AM

#

@night cloak Please use the gameloop emulator if you want to play on PC.

storm flumeBOT May 31, 2020, 10:02 AM

#

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

blazing condor May 31, 2020, 10:03 AM

#

How can i Unlink any social media acc from my account please?

storm flumeBOT May 31, 2020, 10:03 AM

#

If you have encountered an issue with the account unlinking feature, @blazing condor, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade May 31, 2020, 10:03 AM

#

@blazing condor You can't, because the feature is disabled.

oblique grove May 31, 2020, 10:03 AM

#

Hello.
I have a problem with my PUBG account
I linked it with Facebook also email and phone number but I didn’t linked it with twitter and yesterday I noticed that someone take it and linked it with his Twitter account. I tried to contact with him but he didn’t respond also he asked me to pay 100 to give me the account
This isn’t fair it’s mine so please I pay a lot for my account I don’t want lose it.
My regards.

storm flumeBOT May 31, 2020, 10:04 AM

#

Please refer to subpoint 2.5 in #faq for further information, @oblique grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring zephyr May 31, 2020, 10:04 AM

#

@oblique grove And make sure to secure your other linked accounts first.

oblique grove May 31, 2020, 10:06 AM

#

i secures it but he login in i cant use my account !

spring zephyr May 31, 2020, 10:07 AM

#

@oblique grove Follow @storm flume's message to unlink the unknown account.

covert mason May 31, 2020, 10:10 AM

#

Do you use iOS when you're on phone?@night cloak

#

Why is no one answering

#

Is there Email login option on ios?

spring zephyr May 31, 2020, 10:10 AM

#

@covert mason You don't get the link option for g-mail?

covert mason May 31, 2020, 10:11 AM

#

I want to switch to ios

#

But im not sure if i can login with email

spring zephyr May 31, 2020, 10:11 AM

#

@covert mason Yes, you can.

covert mason May 31, 2020, 10:11 AM

#

Do you need to have email linked to have it?

blazing condor May 31, 2020, 10:11 AM

#

How to delete my account immediately?

spring zephyr May 31, 2020, 10:11 AM

#

Yes, @covert mason.

#

@blazing condor You can't.

blazing condor May 31, 2020, 10:12 AM

#

why?

#

they say

#

contact support for immediately

spring zephyr May 31, 2020, 10:12 AM

#

@covert mason Go to settings>Basic>Link Email.

covert mason May 31, 2020, 10:12 AM

#

I know

#

One friend screened this to me

📎 image0-4.png 📎 image0-5.png

#

Also he doesnt have option for email link

#

On ios

blazing condor May 31, 2020, 10:13 AM

#

How to delete my pubgm account?

covert mason May 31, 2020, 10:13 AM

#

There is option in settings but i dont think every region has it

#

@blazing condor

night cloak May 31, 2020, 10:14 AM

#

@blazing condor Please email dpo@proximabeta.com.

#

Do you use iOS when you're on phone?@night cloak
@covert mason ye

blazing condor May 31, 2020, 10:14 AM

#

immediately or waiting 7days?

#

@night cloak for ?

shy mist May 31, 2020, 10:14 AM

#

@night cloak Why's Redemption Store of Bonus challenge closed?

night cloak May 31, 2020, 10:14 AM

#

There will be a 7 days cooldown period.

blazing condor May 31, 2020, 10:14 AM

#

@night cloak what if i want it immediately?

night cloak May 31, 2020, 10:14 AM

#

@shy mist Because it's not available now.

#

You cannot do it immediately for security reasons.

shy mist May 31, 2020, 10:15 AM

#

Ikr😂..Okay May I know when does that reopen?

covert mason May 31, 2020, 10:15 AM

#

Is unlink option going to comeback?@night cloak

storm flumeBOT May 31, 2020, 10:15 AM

#

If you have encountered an issue with the account unlinking feature, @covert mason, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tacit flower May 31, 2020, 10:15 AM

#

Hello, what the ways to report cheaters?

covert mason May 31, 2020, 10:15 AM

#

@tacit flower #cheater-reports

night cloak May 31, 2020, 10:15 AM

#

@covert mason No information.

covert mason May 31, 2020, 10:15 AM

#

Ok

storm flumeBOT May 31, 2020, 10:16 AM

#

Hello, @tacit flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shy mist May 31, 2020, 10:16 AM

#

@night cloak May I know when does it reopen?

blazing condor May 31, 2020, 10:16 AM

#

And what if i want to Unlink my facebook account?

storm flumeBOT May 31, 2020, 10:16 AM

#

If you have encountered an issue with the account unlinking feature, @blazing condor, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 31, 2020, 10:16 AM

#

@shy mist There's no information if it will even reopen.

shy mist May 31, 2020, 10:17 AM

#

Okay thnx .

night cloak May 31, 2020, 10:17 AM

#

@blazing condor There's no unlink option atm.

blazing condor May 31, 2020, 10:17 AM

#

do PUBGM let cheaters play with hacks?

normal fulcrum May 31, 2020, 10:18 AM

#

No @blazing condor

polar marshBOT May 31, 2020, 10:18 AM

#

@karmic trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shy mist May 31, 2020, 10:18 AM

#

@night cloak But if it doesn't reopen there should be atleast an option to convert the coins to UC..we've spent months earning it...

polar marshBOT May 31, 2020, 10:18 AM

#

@blazing condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 31, 2020, 10:18 AM

#

@shy mist Oh, if you are talking about the redemption store, it will reopen soon.

shy mist May 31, 2020, 10:19 AM

#

@night cloak Yeah okay thnx for the help.

normal fulcrum May 31, 2020, 10:19 AM

#

Can you report using this link @karmic trench
http://cheater-report.pubgm.cc

#

Make sure to provide a proof

karmic trench May 31, 2020, 10:19 AM

#

@Kira thanks for the help

cerulean quest May 31, 2020, 10:23 AM

#

Redemption Store in Bonus challenge isn’t working....

craggy blade May 31, 2020, 10:23 AM

#

@cerulean quest because it's closed

#

It will reopen soon

cerulean quest May 31, 2020, 10:23 AM

#

Its been 3 weeks.

storm flumeBOT May 31, 2020, 10:25 AM

#

If you have encountered an issue with the account unlinking feature, @nova crescent, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 31, 2020, 10:25 AM

#

@nova crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen mason May 31, 2020, 10:26 AM

#

Why i cant creat my weapon skin

#

Some of my friends can

craggy blade May 31, 2020, 10:27 AM

#

@keen mason You mean guncarft?

keen mason May 31, 2020, 10:27 AM

#

Yes

craggy blade May 31, 2020, 10:27 AM

#

@keen mason Its not available for everyone yet. Everyone will get it soon.

spring zephyr May 31, 2020, 10:27 AM

#

@keen mason It's not available for some player at this moment, soon you will get it.

night cloak May 31, 2020, 10:27 AM

#

s15

#

How can i Unlink any social media acc from my account please?

storm flumeBOT May 31, 2020, 10:29 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade May 31, 2020, 10:29 AM

#

@night cloak You can't do it currently.

night cloak May 31, 2020, 10:30 AM

#

Why? @craggy blade

covert mason May 31, 2020, 10:30 AM

#

Feature is removed for now.

craggy blade May 31, 2020, 10:30 AM

#

@night cloak Because the uńlink feature is disabled at the moment.

night cloak May 31, 2020, 10:30 AM

#

Oh ok @craggy blade

tidal dirge May 31, 2020, 10:36 AM

#

Hey guys any update to the issue I’m facing?

📎 image0.png

late cedar May 31, 2020, 10:41 AM

#

bruh add paypal on pubg mobile

mellow dune May 31, 2020, 10:43 AM

#

@lime juniper sir please do something we are facing hackers magic bullet in every emulator lobby like season 8 everyone is hackers now in emulator lobby please do something. 🙏

storm flumeBOT May 31, 2020, 10:43 AM

#

Hello, @mellow dune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

thin comet May 31, 2020, 10:43 AM

#

Anybody getting the bargaining problem?

spring zephyr May 31, 2020, 10:44 AM

#

@thin comet It's a know glitch, soon it will be fixed.
Please do report that glitch in #old channel with detailed info.

thin comet May 31, 2020, 10:44 AM

#

Okay thanks

elfin canopy May 31, 2020, 10:45 AM

#

@tall shell mention me whenever you're available.

mighty bone May 31, 2020, 10:47 AM

#

Has the beta been released on iOS yet I’m sick of waiting

spring zephyr May 31, 2020, 10:50 AM

#

Not yet, it will release soon.

night cloak May 31, 2020, 10:52 AM

#

why those acc which accidentally unlinked from Google are not coming back@spring zephyr

storm flumeBOT May 31, 2020, 10:52 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

humble gust May 31, 2020, 10:53 AM

#

What's today redeem code

spring zephyr May 31, 2020, 10:54 AM

#

@night cloak Please wait patiently, people are getting there account recovered if they provided the correct info. There were 180 000+ players who used the unlinking feature. And it will take some time to recover all the unlinked accounts.

#

@humble gust There isn't one.

edgy olive May 31, 2020, 10:59 AM

#

This guy is a hacker he has two accounts under same id number :5154784150 radar aim not wall hacks bullet hacks

storm flumeBOT May 31, 2020, 10:59 AM

#

Hello, @edgy olive!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy May 31, 2020, 11:02 AM

#

@night cloak mention me whenever you're available.

edgy olive May 31, 2020, 11:09 AM

#

@storm flume thx I reported there

ashen vapor May 31, 2020, 11:10 AM

#

Hey what is this dude! I keep firing on me and enemy didn't get killed but I get killed many times .
Why my ping is so high I got dead many times .Even my network is very good ? @Error 403

📎 Screenshot_2020-05-31-16-35-32-126_com.android.chrome.jpg

floral moon May 31, 2020, 11:23 AM

#

📎 Screenshot_2020-05-30-21-59-54-356_com.tencent.ig.jpg

spring zephyr May 31, 2020, 11:28 AM

#

@night cloak @wary mountain Please use #chat for general conversations

wary mountain May 31, 2020, 11:28 AM

#

Yeah yeah

spring zephyr May 31, 2020, 11:30 AM

#

@floral moon Your problem has been noted. Please avoid spamming the same thing.

urban light May 31, 2020, 11:39 AM

#

what about for this ! i'm playing mobiledata

📎 unknown.png

#

This is the third time

storm flumeBOT May 31, 2020, 11:40 AM

#

Please refer to subpoint 4.11 in #faq for further information, @urban light. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

ashen vapor May 31, 2020, 11:40 AM

#

@urban light you playing Pubg emulator

urban light May 31, 2020, 11:40 AM

#

yes

ashen vapor May 31, 2020, 11:41 AM

#

Kon sa emulator use karte ho

storm flumeBOT May 31, 2020, 11:41 AM

#

Please do not use any other language aside from English in this channel, @ashen vapor. Refer to #613267301243944960 for language channels.

ashen vapor May 31, 2020, 11:41 AM

#

Sorry

urban light May 31, 2020, 11:41 AM

#

@spring zephyr All the steps factor in faq 4.11

ashen vapor May 31, 2020, 11:41 AM

#

Updated your emulator

#

Which emulator use

urban light May 31, 2020, 11:42 AM

#

i have last version

night cloak May 31, 2020, 11:42 AM

#

I sometimes have that too lol

stiff ginkgo May 31, 2020, 11:43 AM

#

Please use #pubg-mobile

night cloak May 31, 2020, 11:43 AM

#

Like 1 in a year

ashen vapor May 31, 2020, 11:43 AM

#

Which emulator using Pubg mobile

night cloak May 31, 2020, 11:43 AM

#

What is that even mean or do

urban light May 31, 2020, 11:43 AM

#

LD Player because gameloop very heavy on my pc

ashen vapor May 31, 2020, 11:43 AM

#

@urban light

stiff ginkgo May 31, 2020, 11:43 AM

#

Switch to #pubg-mobile

storm flumeBOT May 31, 2020, 11:43 AM

#

You can now access #emulator-chat and #emulator-support, @urban light. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

night cloak May 31, 2020, 11:44 AM

#

Yooo what does that mean that connection error thingy

#

Termination

storm flumeBOT May 31, 2020, 11:44 AM

#

Please refer to subpoint 4.11 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 31, 2020, 11:52 AM

#

i would like to delete my account

#

is there any possibility @spring zephyr @bold siren

#

i have linked the pubgmobile account with my email id

polar marshBOT May 31, 2020, 11:54 AM

#

@keen pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@ivory garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mellow dune May 31, 2020, 11:54 AM

#

@lime juniper hello sir in your discord only some hackers are playing and you are not doing anything

heady falcon May 31, 2020, 11:55 AM

#

is the 0.19.0 beta for ios available.

#

or is it still not supported

craggy blade May 31, 2020, 11:56 AM

#

@heady falcon Nop, Not available.

heady falcon May 31, 2020, 11:56 AM

#

lol tencent being amazing as always

#

very professional

glossy sable May 31, 2020, 11:56 AM

#

:3

vivid heath May 31, 2020, 11:57 AM

#

When will the guncraft features come to all player?

heady falcon May 31, 2020, 11:57 AM

#

hundreds of billions of dollars

thorny zephyr May 31, 2020, 11:57 AM

#

Can anyone tell me why using gfx tool is now allowed

storm flumeBOT May 31, 2020, 11:57 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @thorny zephyr.

heady falcon May 31, 2020, 11:57 AM

#

cant fix beta and guncraft

#

very very amazing

craggy blade May 31, 2020, 11:57 AM

#

@vivid heath Maybe next update.

vivid heath May 31, 2020, 11:57 AM

#

Went will that gonna come?

jagged agate May 31, 2020, 11:57 AM

#

Is the Unlinking Feature Back ? I have the option For it 🙄

storm flumeBOT May 31, 2020, 11:57 AM

#

If you have encountered an issue with the account unlinking feature, @jagged agate, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

heady falcon May 31, 2020, 11:57 AM

#

@craggy blade btw is the jungle mode an ingame update?

#

or a update

craggy blade May 31, 2020, 11:58 AM

#

@heady falcon In-game probably.

vivid heath May 31, 2020, 11:58 AM

#

Went will the next update gonna come?

#

Pubgm is unfair because only some player get the guncraft features

heady falcon May 31, 2020, 11:58 AM

#

facts

thorny zephyr May 31, 2020, 11:58 AM

#

Wut

heady falcon May 31, 2020, 11:58 AM

#

meh tencent is trash

craggy blade May 31, 2020, 11:58 AM

#

@vivid heath An update will be released tomorrow for the jungle mode.

vivid heath May 31, 2020, 11:59 AM

#

I buy uc why don't you give me

heady falcon May 31, 2020, 11:59 AM

#

eta? @craggy blade

#

@vivid heath same

vivid heath May 31, 2020, 11:59 AM

#

Any idea how to refund uc

heady falcon May 31, 2020, 11:59 AM

#

Are u on apple or android

vivid heath May 31, 2020, 11:59 AM

#

I spend 600uc on that 1 uc raid hunt it give me nothing

heady falcon May 31, 2020, 11:59 AM

#

dumb

vivid heath May 31, 2020, 11:59 AM

#

@heady falcon Android

heady falcon May 31, 2020, 11:59 AM

#

that 1uc raid is impossible

vivid heath May 31, 2020, 12:00 PM

#

Pubg scam me

heady falcon May 31, 2020, 12:00 PM

#

nah they didnt

#

not eligible for a refund

vivid heath May 31, 2020, 12:00 PM

#

@heady falcon my friend got it on 3rd try

heady falcon May 31, 2020, 12:00 PM

#

u bought it on ur own terms

vivid heath May 31, 2020, 12:00 PM

#

People were winning so I try it out

#

But it a scam

craggy blade May 31, 2020, 12:00 PM

#

You can continue in #pubg-mobile @vivid heath .

vivid heath May 31, 2020, 12:01 PM

#

I come here to ask for update and refund uc@craggy blade

heady falcon May 31, 2020, 12:01 PM

#

@glossy sable ETA on the next update

glossy sable May 31, 2020, 12:01 PM

#

Thank you for your report, @mellow dune.
Next time, report them in #discord and mention a moderator.

#

No ETA.

heady falcon May 31, 2020, 12:01 PM

#

@vivid heath No that is ur fault, no refund for u mate

glossy sable May 31, 2020, 12:01 PM

#

Soon™️

craggy blade May 31, 2020, 12:01 PM

#

@vivid heath UC can't be refund.

heady falcon May 31, 2020, 12:01 PM

#

Lol that was your fault spending 600uc

glossy sable May 31, 2020, 12:02 PM

#

It isn't a scam.

#

No one forced you to spend UC in that.

vivid heath May 31, 2020, 12:02 PM

#

My friend got it on 3rd try

heady falcon May 31, 2020, 12:02 PM

#

@glossy sable thats what im saying

#

@vivid heath that was ur friend

#

not you

#

lmao

glossy sable May 31, 2020, 12:02 PM

#

I know someone that got the UZI skin with 700UC.

vivid heath May 31, 2020, 12:02 PM

#

pubgm_op

heady falcon May 31, 2020, 12:02 PM

#

ew 700

#

jesus thats dumb

glossy sable May 31, 2020, 12:02 PM

#

¯_(ツ)_/¯

heady falcon May 31, 2020, 12:02 PM

#

wtf

glossy sable May 31, 2020, 12:02 PM

#

Rich people.

mellow dune May 31, 2020, 12:02 PM

#

@glossy sable bro u all are not doing anything they are just hacking and ruin our game please do something about emulator lobby sir

heady falcon May 31, 2020, 12:02 PM

#

ikr

vivid heath May 31, 2020, 12:02 PM

#

At least give me guncraft

glossy sable May 31, 2020, 12:03 PM

#

Play on mobile? :3

heady falcon May 31, 2020, 12:03 PM

#

@vivid heath not available for everybody

#

probably available tomorrow

#

since the update

vivid heath May 31, 2020, 12:03 PM

#

Is it only for non pay player?

heady falcon May 31, 2020, 12:03 PM

#

@vivid heath bruh its a glitch

#

bruh

#

non pay player

glossy sable May 31, 2020, 12:03 PM

#

And we are actually taking action on them.

heady falcon May 31, 2020, 12:03 PM

#

lmao

vivid heath May 31, 2020, 12:03 PM

#

pubgm_op

mellow dune May 31, 2020, 12:03 PM

#

@glossy sable please sir ban them cheaters they are not even hackers they are just buying hacks and using it on different emulator please sir do something

heady falcon May 31, 2020, 12:04 PM

#

lol he doesnt have perms

glossy sable May 31, 2020, 12:04 PM

#

I know.

heady falcon May 31, 2020, 12:04 PM

#

he’s just a discord mod

glossy sable May 31, 2020, 12:04 PM

#

We are taking action on them.

#

It just takes time.

#

I don't have a button that says "ban that Discord guy in-game".

#

Welp.

vivid heath May 31, 2020, 12:05 PM

#

It not fair playing against keyboard and mouse

heady falcon May 31, 2020, 12:05 PM

#

@vivid heath bruh its only if you’re playing with a mouse and keyboard

vivid heath May 31, 2020, 12:05 PM

#

Will I get block on pubgm if I use keyboard and mouse?

heady falcon May 31, 2020, 12:05 PM

#

for gods sake please use your common sense

glossy sable May 31, 2020, 12:05 PM

#

Hey, you know what, @mellow dune? What if you helped us: go get me the usernames and IDs and send me in DMs.

heady falcon May 31, 2020, 12:05 PM

#

@vivid heath No you’ll be put into a emulator lobby

vivid heath May 31, 2020, 12:05 PM

#

@heady falcon no someone was using android Connected to keyboard and mouse

glossy sable May 31, 2020, 12:05 PM

#

That would speed up the reports and get them banned. :3

heady falcon May 31, 2020, 12:06 PM

#

@vivid heath i tried that and i got into an emulator lobby

mellow dune May 31, 2020, 12:06 PM

#

@glossy sable ok sir i will send you lots of hackers id

glossy sable May 31, 2020, 12:06 PM

#

No, just those 4.

heady falcon May 31, 2020, 12:06 PM

#

i got a hacker banned in one day

glossy sable May 31, 2020, 12:06 PM

#

One thing at a time.

mellow dune May 31, 2020, 12:06 PM

#

@glossy sable ok

heady falcon May 31, 2020, 12:06 PM

#

the ingame report is good enough

glossy sable May 31, 2020, 12:07 PM

#

pubgm_this

#

Who, @vivid heath?

vivid heath May 31, 2020, 12:07 PM

#

I don't remember what the name

#

But he has speed hack and invincible

heady falcon May 31, 2020, 12:08 PM

#

sounds like me on meth

#

lmao

glossy sable May 31, 2020, 12:08 PM

#

So report them, then.

vivid heath May 31, 2020, 12:08 PM

#

He shot me from behind because I can see the gun shot from behind

#

And someone run to be with full speed

heady falcon May 31, 2020, 12:09 PM

#

well isnt that what usually happens

vivid heath May 31, 2020, 12:09 PM

#

Me

heady falcon May 31, 2020, 12:09 PM

#

he shot me from behind because i can see the gun shot from behind

#

your sentence literally doesnt make sense

vivid heath May 31, 2020, 12:09 PM

#

I know

#

I didn't know how to type it out

#

I meant I can see the gun shot from behind me

#

And the player was invincible

heady falcon May 31, 2020, 12:10 PM

#

invisible*

tough mulch May 31, 2020, 12:10 PM

#

I'm very angry pubg customer service 😠😤😤😤

vivid heath May 31, 2020, 12:11 PM

#

The keyboard was too small

#

And auto correct

glossy sable May 31, 2020, 12:11 PM

#

Please move to #pubg-mobile.

stoic flame May 31, 2020, 12:11 PM

#

my account was gone hahaha

minor badge May 31, 2020, 12:11 PM

#

Mere account kab recover Hoga unlink account lost via new update 0.18 bug

storm flumeBOT May 31, 2020, 12:11 PM

#

If you have encountered an issue with the account unlinking feature, @minor badge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

glossy sable May 31, 2020, 12:11 PM

#

English, please.

#

If you are angry, @tough mulch, you can express your feedback in #old.

heady falcon May 31, 2020, 12:13 PM

#

tencent doesnt care about your issues if im being honest.

glossy sable May 31, 2020, 12:13 PM

#

But if you continue to clutter this channel by coming back with the same issue again and again even though we answered you several times, that is going to get you muted.
This is your last warning.

heady falcon May 31, 2020, 12:13 PM

#

go contact customer service

night cloak May 31, 2020, 12:18 PM

#

Hi I accidentally selected in game in
Gameplay management system I m not above 18

What it’s gonna do ?

Any issues I m gonna face and to change it back it says change after 1 month

stone socket May 31, 2020, 12:18 PM

#

Unlike my Pubg account please recover my account

bold siren May 31, 2020, 12:18 PM

#

Wait for 1 month, @night cloak.

night cloak May 31, 2020, 12:18 PM

#

Ok so if I chosen I m below 18 what it does basically ?

bold siren May 31, 2020, 12:19 PM

#

I believe it doesn’t let you play after 6 hours/per day.

Unsure about the duration.

fiery quarry May 31, 2020, 12:19 PM

#

@bold siren can you help me i lost my acc. Before 23 days ago

bold siren May 31, 2020, 12:19 PM

#

How did you lose it?

night cloak May 31, 2020, 12:20 PM

#

I accidentally did that can I contact customer care ?

fiery quarry May 31, 2020, 12:20 PM

#

Unlink @bold siren

storm flumeBOT May 31, 2020, 12:20 PM

#

If you have encountered an issue with the account unlinking feature, @fiery quarry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hollow sun May 31, 2020, 12:20 PM

#

@bold siren

📎 image0.png

spring zephyr May 31, 2020, 12:20 PM

#

@night cloak If you have played more then 3 hours in a day then it will force you to not play the game for 1 hour. And after playing 6 hours a day, you can't play for 12hours.

night cloak May 31, 2020, 12:20 PM

#

Oh no guys can I contact customer care?

#

How to contact cc

spring zephyr May 31, 2020, 12:21 PM

#

@night cloakNo, you will have to wait for 30 days for turn that back off.

storm flumeBOT May 31, 2020, 12:21 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak May 31, 2020, 12:21 PM

#

Ok

#

How to contact customer care guys

storm flumeBOT May 31, 2020, 12:22 PM

#

Please refer to subpoint 5.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fiery quarry May 31, 2020, 12:22 PM

#

Old char id - 5707459086
New char id - 5830853023
Facebook @bold siren

mellow dune May 31, 2020, 12:22 PM

#

@glossy sable sir i am not able to dm u

#

@glossy sable i got the whole clans id

night cloak May 31, 2020, 12:23 PM

#

How can I reach to customer care plz tell me

glossy sable May 31, 2020, 12:23 PM

#

Enable your DMs for this server.

mellow dune May 31, 2020, 12:24 PM

#

@glossy sable how to do that

fiery quarry May 31, 2020, 12:24 PM

#

Old char id - 5707459086
New char id - 5830853023
Facbook @storm flume

sour gale May 31, 2020, 12:25 PM

#

Hello pubg
Is that right player of smart gage emulator facing the same emulator player from another player?

hollow sun May 31, 2020, 12:25 PM

#

@glossy sable
How i can bring my account back?!

📎 image0.png

storm flumeBOT May 31, 2020, 12:25 PM

#

If you have encountered an issue with the account unlinking feature, @hollow sun, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fiery quarry May 31, 2020, 12:25 PM

#

Old char id - 5707459086
New char id - 5830853023
Facebook @night cloak

wraith sage May 31, 2020, 12:26 PM

#

How do I prevent someone from sending me invitations via notifications because it is so annoying

lofty orbit May 31, 2020, 12:27 PM

#

@night cloak hey when you open ingame setting you can see a customer service option on the left corner click on that to reach them

wraith sage May 31, 2020, 12:27 PM

#

How do I prevent someone from sending me invitations via notifications because it is so annoying in pubg

magic breach May 31, 2020, 12:28 PM

#

@wraith sage it's new glitch

wraith sage May 31, 2020, 12:30 PM

#

It made me hate to enter the game and I need a solution to this issue. I cannot give it a ban because it is not added in friends.

sand path May 31, 2020, 12:30 PM

#

Can you put that in #old. @wraith sage seems like it's a bug.

wraith sage May 31, 2020, 12:31 PM

#

😩💔

polar marshBOT May 31, 2020, 12:34 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@molten shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cold otter May 31, 2020, 12:43 PM

#

@sand path R U THERE

somber solstice May 31, 2020, 12:46 PM

#

@rustic blaze Please read the 3rd pinned message.

sand path May 31, 2020, 12:47 PM

#

@cold otter yes?

cold otter May 31, 2020, 12:48 PM

#

@cold otter yes?
@sand path check dm i send u evidence using openly cheats speed run magic everything

sand path May 31, 2020, 12:50 PM

#

Got it

lapis kiln May 31, 2020, 12:54 PM

#

Anyone know why hold ADS not working all of a sudden ? . Help Please😭

spring zephyr May 31, 2020, 12:55 PM

#

@lapis kiln Look likes a bug, please do report it in the #old channel with detailed info.

lapis kiln May 31, 2020, 12:57 PM

#

@spring zephyr okay thanx

wraith sage May 31, 2020, 1:00 PM

#

I want to ban me from sending someone invitations to the game through notifications and he is not a friend

😩💔

storm flumeBOT May 31, 2020, 1:03 PM

#

If you have encountered an issue with the account unlinking feature, @winter birch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 31, 2020, 1:03 PM

#

@winter birch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wraith sage May 31, 2020, 1:04 PM

#

I want to ban me from sending someone invitations to the game through notifications and he is not a friend

spring zephyr May 31, 2020, 1:05 PM

#

@wraith sage Seems like a bug, please do report it in #old channel with detailed info.

wraith sage May 31, 2020, 1:06 PM

#

@spring zephyr i did many time’s🥺

#

@spring zephyr and i sent to #old and now mute

uneven blade May 31, 2020, 1:07 PM

#

I need help

storm flumeBOT May 31, 2020, 1:07 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @uneven blade. Remember to read through #faq before asking questions in the support channels.

wraith sage May 31, 2020, 1:07 PM

#

📎 image0.png

spring zephyr May 31, 2020, 1:08 PM

#

@wraith sage If you have reported once, then it's enough.

lean crescent May 31, 2020, 1:08 PM

#

@sand path Check DMs when free

tacit flower May 31, 2020, 1:08 PM

#

Hello, what the ways to report cheaters?

storm flumeBOT May 31, 2020, 1:08 PM

#

Hello, @tacit flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

spring zephyr May 31, 2020, 1:10 PM

#

@tacit flower It takes some time to proceed the reports.

thick pasture May 31, 2020, 1:10 PM

#

📎 Capture_2020-05-31_16.57.04.jpg

#

Report him please

#

Hacker

storm flumeBOT May 31, 2020, 1:10 PM

#

Hello, @thick pasture!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tacit flower May 31, 2020, 1:10 PM

#

I send before 4 months @spring zephyr

glossy sable May 31, 2020, 1:11 PM

#

With video evidence, @thick pasture, not just a screenshot. :)

tidal dirge May 31, 2020, 1:17 PM

#

Hi mods... 4th day I am unable to login to my game... any update on the fix please?

amber delta May 31, 2020, 1:20 PM

#

Hello is this the pubg support ? I can chat with them ? Or it is a bot ?

glossy sable May 31, 2020, 1:21 PM

#

Yes, I'm a bot, boop beep. 🤖

polar marshBOT May 31, 2020, 1:21 PM

#

@amber delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable May 31, 2020, 1:21 PM

#

Welp.

#

Bot indeed.

#

What do you mean, @opaque abyss?

storm flumeBOT May 31, 2020, 1:24 PM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @snow oxide.

polar marshBOT May 31, 2020, 1:24 PM

#

@snow oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral siren May 31, 2020, 1:24 PM

#

hllo

#

my pubg id was hacked

#

plz help

silver kindle May 31, 2020, 1:24 PM

#

hello ,i am abir. I am in need of some serious help. Please anyone.

#

my id is hacked

coral siren May 31, 2020, 1:25 PM

#

same bro

dark plume May 31, 2020, 1:25 PM

#

when are results coming?

#

pmis result?

coral siren May 31, 2020, 1:25 PM

#

anybody is here

tidal dirge May 31, 2020, 1:26 PM

#

Hi mods... 4th day I am unable to login to my game... any update on the fix please?
@tidal dirge 👆🏻

spring zephyr May 31, 2020, 1:26 PM

#

@dark plume The results will be out on 31st May 2020.

storm flumeBOT May 31, 2020, 1:27 PM

#

Please refer to subpoint 2.8 in #faq for further information, @coral siren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

echo silo May 31, 2020, 1:27 PM

#

Someone hacked my pubg mobile ac and changed the name of the id.. please anyone can help to restore it

dark plume May 31, 2020, 1:27 PM

#

@spring zephyrits already 31

tidal dirge May 31, 2020, 1:29 PM

#

@proven burrow - it’s been 4 days since I am unable to login to my own PubG account although I have my Facebook account intact. Please help genuine game lovers who have spent time and money on the game.
Now even the mods here have stopped responding....

silver kindle May 31, 2020, 1:31 PM

#

please someone help

polar marshBOT May 31, 2020, 1:31 PM

#

@silver kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

near marsh May 31, 2020, 1:31 PM

#

Why don't you stop bringing your trashes royal pass and dress and do some work on your cheap anticheat

coral siren May 31, 2020, 1:33 PM

#

hllo plz help me

spring zephyr May 31, 2020, 1:34 PM

#

@coral siren Have you lost access to your PUBGM account?

coral siren May 31, 2020, 1:35 PM

#

my pubg account was hacked

storm flumeBOT May 31, 2020, 1:35 PM

#

Please refer to subpoint 2.8 in #faq for further information, @coral siren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tidal dirge May 31, 2020, 1:36 PM

#

@proven burrow - it’s been 4 days since I am unable to login to my own PubG account although I have my Facebook account intact. Please help genuine game lovers who have spent time and money on the game.
Now even the mods here have stopped responding....
can I talk to any devs of the game please please?
I just want to get to my own gaming account... is it too much to ask?

kindred zinc May 31, 2020, 1:37 PM

#

Any admin or moderator here ?

sand path May 31, 2020, 1:37 PM

#

Yes?

cosmic gazelle May 31, 2020, 1:38 PM

#

And I still cant bargain, hats off, the event is gonna end

plain flicker May 31, 2020, 1:38 PM

#

I lost my account

storm flumeBOT May 31, 2020, 1:38 PM

#

If you have encountered an issue with the account unlinking feature, @plain flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

halcyon knot May 31, 2020, 1:38 PM

#

when will cheater report channel open?

plain flicker May 31, 2020, 1:38 PM

#

I send them my account information but they didnt reply me

#

No reply from there

sand path May 31, 2020, 1:39 PM

#

@halcyon knot mostly tomorrow

tidal dirge May 31, 2020, 1:39 PM

#

can I talk to any devs of the game please please?
I just want to get to my own gaming account... is it too much to ask?
@tidal dirge The devs can not solve a basic issue of account owner being able to login to his own account?

naive plover May 31, 2020, 1:41 PM

#

threw grenades in the middle of the match

📎 image0.png 📎 image1.png

tidal dirge May 31, 2020, 1:41 PM

#

It’s ridiculous I’ve been trying to get to login to my account since 4 days and no one has been able to help me yet.... 😰

#

Just let me know you are incompetent to resolve my issue and I’ll be gone once and for all.... I can say goodbye to PubG scam

sand path May 31, 2020, 1:43 PM

#

@tidal dirge be patient.

dusk portal May 31, 2020, 1:43 PM

#

I cant seem to loot this death crate, i can only loot the other one
Pls fix this problem

📎 Screenshot_20200531_201552.jpg

sand path May 31, 2020, 1:43 PM

#

@dusk portal #old

dusk portal May 31, 2020, 1:43 PM

#

K

solar dome May 31, 2020, 1:44 PM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

tidal dirge May 31, 2020, 1:44 PM

#

@tidal dirge be patient.
@sand path that’s what I’ve been hearing since past 4 days.... why don’t the devs come and admit their incompetence

#

Is anyone atleast working today resolve my issue? I’m just hanging midair waiting for some miracle to happen

kindred zinc May 31, 2020, 1:45 PM

#

How can i always repport a new method of cheating ?

storm flumeBOT May 31, 2020, 1:45 PM

#

Hello, @kindred zinc!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tidal dirge May 31, 2020, 1:45 PM

#

Is there a way I can escalate this issue to someone who is responsible enough to take ownership of the issue and try to resolve it?

#

Massive failure from support and development both sides . Nowhere else a customer is treated this way

night cloak May 31, 2020, 1:47 PM

#

The new gun craft event has cane out as we all know. On my phone theres no such event

#

But I can get the paint but cant nake my gun skin

#

Or the spin

#

Please help

craggy blade May 31, 2020, 1:48 PM

#

@night cloak It's not available for everyone yet. Everyone will get it soon.

spring zephyr May 31, 2020, 1:48 PM

#

You will get it soon.

night cloak May 31, 2020, 1:49 PM

#

Oh ok thanks

tidal dirge May 31, 2020, 1:49 PM

#

Massive failure from support and development both sides . Nowhere else a customer is treated this way
@tidal dirge 👆🏻 guys high time you take my issue seriously otherwise it’s a shame on you guys

#

Feel the shame every time you look yourselves in the mirror

spring zephyr May 31, 2020, 1:50 PM

#

@tidal dirge Your issue has already been noted.
Please do not spam the same thing over and over again.

tidal dirge May 31, 2020, 1:50 PM

#

@tidal dirge Your issue have already been noted.
Please do not spam the same thing over and over again.
@spring zephyr what do you mean spam? It’s been 4 days and instead of resolving the issue you want me to sit quiet?

night cloak May 31, 2020, 1:51 PM

#

Its not just you who has problems

#

Loads of people have problems and that's normal

#

You gotta wait it out buddy

snow venture May 31, 2020, 1:52 PM

#

Results?

night cloak May 31, 2020, 1:52 PM

#

They are busy and hard workers. Appreciate that they have noted it and are trying to resolve your issue

tidal dirge May 31, 2020, 1:53 PM

#

They are busy and hard workers. Appreciate that they have noted it and are trying to resolve your issue
@night cloak well, they won’t resolve your issue sooner for sugarcoating them... doesn’t work that way. I’ve been waiting since 4 days

night cloak May 31, 2020, 1:53 PM

#

So what 4 days is nothing

#

People usually wait around 3 or 2 weeks

#

@night cloak @tidal dirge take it to #chat / #pubg-mobile

#

Nothing fixes at instant

#

Ok @night cloak

#

@tidal dirge spamming the same issue won't help you

tidal dirge May 31, 2020, 1:55 PM

#

@tidal dirge spamming the same issue won't help you
@night cloak I’ve only started ‘spamming’ today after waiting 3 days. All I want is to get into the game, my own account.

#

It isn’t helping me either way

night cloak May 31, 2020, 1:55 PM

#

Just be patient they'll release a patch update soon

tidal dirge May 31, 2020, 1:55 PM

#

Atleast I am trying something so this reaches the right ears

night cloak May 31, 2020, 1:56 PM

#

The issue had already been forwarded

coral siren May 31, 2020, 1:56 PM

#

hii

tidal dirge May 31, 2020, 1:56 PM

#

Thanks, but it hasn’t helped... yet

#

If you can put me in touch with one of the devs I’ll leave this thread

coral siren May 31, 2020, 1:57 PM

#

my pubg id was hack how to recover

storm flumeBOT May 31, 2020, 1:58 PM

#

Please refer to subpoint 2.5 in #faq for further information, @coral siren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

coral siren May 31, 2020, 1:59 PM

#

hii

#

how to recover my pubg id

storm willow May 31, 2020, 1:59 PM

#

@tidal dirge you can contact via in GAme customer support or mail to PUBGMOBILE_CS@tencentgames.com

#

@coral siren recover your social media linked account

coral siren May 31, 2020, 2:00 PM

#

@storm willow yes

#

@storm willow plz bro help

lunar compass May 31, 2020, 2:00 PM

#

When will the in-game pmis result will be declared

storm willow May 31, 2020, 2:00 PM

#

@coral siren https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

tidal dirge May 31, 2020, 2:00 PM

#

@tidal dirge you can contact via in GAme customer support or mail to PUBGMOBILE_CS@tencentgames.com
@storm willow ingame customer care has predefined responses based on known issues... my issue is new... so I can’t reach out to a logical end through the automated responses there

storm willow May 31, 2020, 2:01 PM

#

@lunar compass If you are selected you will received mail

lunar compass May 31, 2020, 2:01 PM

#

By when

coral siren May 31, 2020, 2:01 PM

#

hllo

storm willow May 31, 2020, 2:01 PM

#

@tidal dirge try reinstalling from AppStore/ playstore / Clear cache.

coral siren May 31, 2020, 2:01 PM

#

my pubg id was hacked how to recover

storm willow May 31, 2020, 2:02 PM

#

Feel free to post feedback/ bug about game in #old @tidal dirge

lunar compass May 31, 2020, 2:02 PM

#

@storm willow by when will I reach by email

tidal dirge May 31, 2020, 2:02 PM

#

@tidal dirge try reinstalling from AppStore/ playstore / Clear cache.
@storm willow I’ve tried all that... infact I have reset my phone... that’s how desperate I went to fix it

storm willow May 31, 2020, 2:02 PM

#

@lunar compass we have no information on that

tidal dirge May 31, 2020, 2:02 PM

#

Feel free to post feedback/ bug about game in #old @tidal dirge
@storm willow done that too 4 days ago... reached deaf ears

storm willow May 31, 2020, 2:03 PM

#

@tidal dirge did you login on multiple device like iOS and android or on emulator ?

tidal dirge May 31, 2020, 2:03 PM

#

@tidal dirge did you login on multiple device like iOS and android or on emulator ?
@storm willow I tried on my 2 iOS phones, my wife’s iOS... my friend’s android.

storm willow May 31, 2020, 2:04 PM

#

I mean before the error message came

coral siren May 31, 2020, 2:05 PM

#

@storm willow bro help me

tidal dirge May 31, 2020, 2:05 PM

#

I mean before the error message came
@storm willow I was playing a game and got kicked out saying I was logged in from another location... since then I tried to get back and get this version error .
I can confirm my account is not hacked because I can login to my Facebook account fine and I have 2FA enabled. My FB is the only account linked to PubG

storm willow May 31, 2020, 2:05 PM

#

Follow the link I send earlier @coral siren

coral siren May 31, 2020, 2:06 PM

#

@storm willow Tell me what to do after that

storm willow May 31, 2020, 2:07 PM

#

@tidal dirge I think you should have kept your account saved on another device and someone Opened the game in that device

#

Please post your device info / os version/ region / char ID and explain the issue including multiple device usage in #old @tidal dirge

#

@coral siren follow that instructions and then ask further

tidal dirge May 31, 2020, 2:08 PM

#

Please post your device info / os version/ region / char ID and explain the issue including multiple device usage in #old @tidal dirge
@storm willow I’ve done that 4 days ago... posting device info etc. I did that yesterday too

coral siren May 31, 2020, 2:08 PM

#

@storm willow means plz tell me in full detail

tidal dirge May 31, 2020, 2:09 PM

#

I gave my device ID to Pan and Mavs too... they said they forwarded it to the game manager

storm willow May 31, 2020, 2:09 PM

#

@coral siren contact Facebook or twitter support (whatever linked account is hacked) and recover your account @coral siren

coral siren May 31, 2020, 2:09 PM

#

@storm willow i linked my fb account

crude apex May 31, 2020, 2:10 PM

#

At what clan level can I get paint from clan?

night cloak May 31, 2020, 2:10 PM

#

@coral siren contact Facebook Support to help you get access back

storm willow May 31, 2020, 2:10 PM

#

@tidal dirge then you need to wait, nothing can be done.

civic pivot May 31, 2020, 2:10 PM

#

I gave my device ID to Pan and Mavs too... they said they forwarded it to the game manager
@tidal dirge What if u try to remove facebook log in from facebook settings and blocking all facebook acces then creating new twitter linking with it and logging in that way @tidal dirge

tidal dirge May 31, 2020, 2:11 PM

#

@tidal dirge What if u try to remove facebook log in from facebook settings and blocking all facebook acces then creating new twitter linking with it and logging in that way @tidal dirge
@civic pivot done that... apart from deleting my Facebook account... I rubbed every possible thing

#

It is for sure the version mismatch thing on iOS.

civic pivot May 31, 2020, 2:12 PM

#

I guess the main problem is due ios cache that keeps in other mobiles..

storm willow May 31, 2020, 2:12 PM

#

Please do not test anything yourself, make things complicated and blame developers.
Wait for the dev to sort this issue. @civic pivot @tidal dirge

marble brook May 31, 2020, 2:13 PM

#

My achivements are not counting for example i get 5 mele kills and it dosnt count it on the mele atchivement any fix?

storm willow May 31, 2020, 2:13 PM

#

@civic pivot he had logged in simultaneously from another device with different patch/ version, That’s why it triggered that error

tidal dirge May 31, 2020, 2:13 PM

#

Please do not test anything yourself, make things complicated and blame developers.
Wait for the dev to sort this issue. @civic pivot @tidal dirge
@storm willow tbh, if you look at the error message.... even a 5 year old can tell how glitchy the game is and no one else than the devs are to be blamed. The error message is self explanatory

civic pivot May 31, 2020, 2:14 PM

#

Please do not test anything yourself, make things complicated and blame developers.
Wait for the dev to sort this issue. @civic pivot @tidal dirge
@storm willow Can i know what i did blame here? 2. I try to find solution as he can continue with his game and i already have same issue which my account got robbed more then a week ago? What exatcly is ur support by redirecting people to automated useless help system? Hes complete right with his every words there should be developer online around here to not make people wait months? Where is that support? The channel name is Pubgm-support but you dont get support you get redirectings useless or usefull. @storm willow

storm willow May 31, 2020, 2:14 PM

#

@tidal dirge Logging in simultaneously from another device is your mistake.

tidal dirge May 31, 2020, 2:15 PM

#

@tidal dirge Logging in simultaneously from another device is your mistake.
@storm willow for real? First of all... I did not login to another device simultaneously. If someone else did, I should ask you how they did without knowing my password...

storm willow May 31, 2020, 2:15 PM

#

@civic pivot If something goes wrong will you take the blame?
People come back blaming the dev.
Let the discord staffs handle the issue.

#

@tidal dirge ^

📎 image0.png

civic pivot May 31, 2020, 2:16 PM

#

Im not blaming anyone, anything i just try to find any small solution he can reach because support of pubg isnt the fastest, is there devs on discord support?

tidal dirge May 31, 2020, 2:18 PM

#

@storm willow - how difficult is it to terminate any active sessions? The error message says I have an active session right on a later version.... so basic first step for the devs is check whether I have an active session

#

I don’t understand what’s taken 4 days to resolve this... not yet resolved

storm willow May 31, 2020, 2:19 PM

#

@tidal dirge you can post suggestions in #old

#

@waxen depot thanks for the information

waxen depot May 31, 2020, 2:20 PM

#

Yes

storm willow May 31, 2020, 2:20 PM

#

We are already aware of the same @waxen depot

waxen depot May 31, 2020, 2:21 PM

#

@storm willow Sir I am facing to much cheaters today now its very difficult to play this game

tidal dirge May 31, 2020, 2:21 PM

#

@tidal dirge you can post suggestions in #old
@storm willow it’s pointless.... I’ve been posting since 4 days, I haven’t heard anything.
We just going round in circle mate. Pleas put me in touch with someone who can solve my issue. I have all my rights to ask that because I’ve spent time and money on my account. I appreciate what discord staff is doing.... but not enough mate.

storm flumeBOT May 31, 2020, 2:21 PM

#

Hello, @waxen depot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

small dune May 31, 2020, 2:21 PM

#

Hi

storm willow May 31, 2020, 2:22 PM

#

@tidal dirge the only way you can reach them is via PUBGMOBILE_CS@tencentgames.com or ingame CS.
AlsoThey do read #old

storm flumeBOT May 31, 2020, 2:22 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @small dune. Remember to read through #faq before asking questions in the support channels.

waxen depot May 31, 2020, 2:23 PM

#

@storm willow I spent my whole day in this game and the game management can help us from these cheaters 😓 Sir I just want to know that pubgm support cheaters ☹

tidal dirge May 31, 2020, 2:23 PM

#

@tidal dirge the only way you can reach them is via PUBGMOBILE_CS@tencentgames.com or ingame CS.
AlsoThey do read #old
@storm willow if they read #feedback bugs, why haven’t I seen a single response to any bugs reported there .... that’s how irresponsible they are?

static skiff May 31, 2020, 2:24 PM

#

can I change my name for a second time

storm willow May 31, 2020, 2:24 PM

#

@tidal dirge they can’t respond everyone, they will read those and sort the issue. Or may be someone forwards the issue to the dev team.

tender plinth May 31, 2020, 2:24 PM

#

Hello
I had a problem with my account being hacked by some hacker and I changed all my account information and now there is still an attempt to log in to play when I log in. Please make a connection separation between servers to expel the hacker from the game and re-enter my login only. Thank you

storm willow May 31, 2020, 2:24 PM

#

@static skiff you can purchase rename card change your name anytime in GAme

tidal dirge May 31, 2020, 2:25 PM

#

@tidal dirge they can’t respond everyone, they will read those and sort the issue. Or may be someone forwards the issue to the dev team.
@storm willow I’m not going to stop until they solve my issue. I am following both threads since past 4 days and I’m not the ones who’ll leave this thinking the system is broken

#

People have been waiting since months...!!!! Just to get to their account

polar marshBOT May 31, 2020, 2:25 PM

#

@waxen depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow May 31, 2020, 2:25 PM

#

@tidal dirge arguing here won’t do any help.

tidal dirge May 31, 2020, 2:26 PM

#

@tidal dirge arguing here won’t do any help.
@storm willow that means there’s zero support from discord staff!!

storm willow May 31, 2020, 2:26 PM

#

@tidal dirge we are not tencent employees. So ask your questions to PUBGMOBILE_CS@tencentgames.com

tidal dirge May 31, 2020, 2:27 PM

#

@tidal dirge we are not tencent employees. So ask your questions to PUBGMOBILE_CS@tencentgames.com
@storm willow what’s the point calling this ‘pubgmsupport’

#

Rename it to ‘discord staff pretending to be pubgmsupport’

little shoal May 31, 2020, 2:27 PM

#

/storage/emulated/0/ADVScreenRecorder/2020_05_31_15_46_57.mp4

night cloak May 31, 2020, 2:28 PM

#

I found hacker

#

I have no video but hes stats are enough i think

storm willow May 31, 2020, 2:29 PM

#

@tidal dirge we provide only limited and basic support in discord, if you aren’t satisfied feel free to leave the server. You can always use Ingame Customer support.

storm flumeBOT May 31, 2020, 2:29 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

tidal dirge May 31, 2020, 2:30 PM

#

@tidal dirge we provide only limited and basic support in discord, if aren’t satisfied feel free to leave the server. You can always use Ingame Customer support.
@storm willow how about you get my issue resolved rather than shoooing me off? Does that make you feel good?

#

Logging into account doesn’t count as basic?

flint wigeon May 31, 2020, 2:31 PM

#

Love it, now game crashes when reporting cheaters along with lag bugs....bad enough cheaters are allowed to continue to play, but now cannot even report them

#

And in game support is ignored

sand path May 31, 2020, 2:38 PM

#

#old

smoky tangle May 31, 2020, 2:39 PM

#

Hello!

flint wigeon May 31, 2020, 2:39 PM

#

Tried....reinstalled, same issue....dev's and staff couldnt give 2 shits about running a fair , bug free game