questions

[young storm]

today we recieved 1mb update

[sand path]

Patching some cheats

[sharp thistle]

@sand path my 4th attemp was also fail

[night cloak]

@sand path yes I have

[sand path]

@sharp thistle device?

@night cloak disable it

[night cloak]

How can I disable it?

[sand path]

Settings and untick it

[night cloak]

Ok

@sand path when the unlink feature will come again ?@sand path

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sand path]

^

Last paragraph.

[night cloak]

we need a certain date

[sharp thistle]

@sand path red magic 3

[sand path]

Unfortunately not public yet.

@sharp thistle it is Twitter right?

And you had lost your account before if I remember correctly?

[sharp thistle]

@sand path its twitter now i want to link it email

[sand path]

@solar dome please give me your old and new player Identifications.

@sharp thistle gmail?

What are you trying to link ?

[flint frost]

@sand path hello sir,
Is there any news about my pubg account?

[sharp thistle]

@sand path gmail account.

This link option one

[night cloak]

CS always sends automatic messages how can i contact with them?@sand path

[sand path]

Did you try updating play games. @sharp thistle

[plain nimbus]

I need uc

[solar dome]

@sand path @sand path how I give you

[sand path]

@night cloak regarding?

@solar dome write it here

[sand path]

Character IDs

[sharp thistle]

@sand path

[sand path]

And ..... clearing game and its cache

[sharp thistle]

@sand path ok

[sand path]

Restart device as well.

[night cloak]

@sand path customer service always sends auto messages but why?

@sand path thank you I couldn't play it for a year on my device and you fixed it

[flint frost]

@sand path hello sir,
any news about my pubg account?

[night cloak]

@sand path tysm

[vagrant stone]

How to die in pubg

like suicide or smth

[sand path]

@night cloak say they didn't help

They will connect you to human

@night cloak a year?

Wow

[flint frost]

@sand path hello sir

Please reply

[night cloak]

Yes

[sand path]

Wait. That is all I can say. @flint frost

[solar dome]

@Na@sand path Old name:KASIM《FM》5298027871
New name:5673859954

[pure raft]

Hello on the previous update 0.18.026 the game was working perfectly on my iPhone. Very ok no frame rate drop no issue. I login this morning to play I saw 027 update thinking it will make the game more smooth and ok but you guys messed the whole thing all match I’m playing what I drop in that picture keeeps happening all match today only today because of this from Diamond I I’m back to iv. Just fix this please

[sand path]

#old @pure raft

[hushed hound]

Hlo

[flint frost]

@sand path ok

[hushed hound]

@sand path my uc dedcted

[pure raft]

@sand path ok

[solar dome]

@sand path see my massage 👍

[hushed hound]

I didnt made any unofficial

Purchase

[vagrant stone]

@sand path how to die in pubg

Pls help

[sharp thistle]

@sand path

It says too many taps

At once

I did restart also

[glossy sable]

If you do not need support, @vagrant stone, move to discussion channel. Further trolling will result in a mute.

[sand path]

@sharp thistle can you post a video in #old

With uid

[snow star]

@sand path support still not answering to me

Support has not responded to me yet

[civic pivot]

@glossy sable can i ask a personal question in private chat?

[vagrant stone]

@glossy sable I'm not trolling

I'm asking for the fastest way to like get back to the menu

because the button to leave the lobby is bugged in my game

[sand path]

Why do you wanna do that.

[vagrant stone]

Because sometimes I get knocked down and my teammates don't care about me and they are far away to revive

Like I don't want to keep dying for 3 minutes watching my enemy make fun of me

[night cloak]

Does gfx of pubg works?

[snow star]

@vagrant stone why you not playing solo vs squad

[vagrant stone]

I want teammates?

but sometimes teammates ignore you? not all the time?

[snow star]

@sand path .

[lime jetty]

hi

[night cloak]

Does gfx of pubg works?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[lime jetty]

plaz thts player is hacker 520383221 and 5292829375

[sharp thistle]

@sand path

Same thing

Trying since 5min

[storm flume]

Hello, @lime jetty!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lime jetty]

thx bro

[twilit heron]

When we see 90fps support in pubg mobile global ( I have a rog 2 which supports 120hz)

[rancid pendant]

!beta

[night cloak]

@twilit heron Soon. It is being optimised.

[polar marsh]

@zinc cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[alpine condor]

Could i send uc to a friend

[night cloak]

Can you please report him

[polar marsh]

@gray valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[regal mirage]

Facebook does not open a new game to contact customer service What do I do please

[celest stag]

Nothing is clear to me anymore with this PUBG MOBILE game
Scoring is not clear to me
It is not clear to me when I take a chicken gets +20, and when I die among the first -30.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid acorn]

Guys

Hacker kill me

I have the video

They kill me behind the cover

Who can help me

[gray shell]

Show it in cheater reports

[frigid acorn]

Hi

Guys

Help me

Cheaters kill me behind the wall

I have the wall

This is the videos

And the ID is 551050446

[potent veldt]

What is Logic behind this. How i am not the MVP ?

[obsidian thicket]

how can i send message in #cheaters-report ?

[hasty phoenix]

I need a support to DMs its in hurry

Please..

@lime juniper please

Someone broke in my account and started hacking, then sent me a video .. i need to text with support who can help me, i got all proofs

[primal beacon]

Why can’t I get beta on my iOS device?

[uncut jasper]

@hasty phoenix stop hacking don’t blame others

[night cloak]

Because it’s not available for iOS yet @primal beacon

[icy lotus]

Plz i need help

[storm flume]

Hello, @frigid acorn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@frigid acorn read the bot message

@icy lotus what is it ??

[polar marsh]

@icy lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn salmon]

@frigid acorn this makes the player Above the wall and he shoot from there

[tired arrow]

Please make a rule, not coming in front of the players that are shooting targets in Cheer park. I always get disturbed when I am shooting targets, mostly the player who's first in that leaderboard disturbs so we can't break his record

[thin wind]

Hello. I opened a classic crate and got nothing from it

[torn salmon]

@thin wind cause u need 600 dollar to get something

[thin wind]

What

[civic pivot]

[polar marsh]

@obsidian thicket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin wind]

@polar marsh. I opened a classic crate and got nothing. Why is that ?

[polar marsh]

@limpid finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[austere raft]

Hi any moderator here can help me please?!

[hasty fractal]

@austere raft what's your issue

[blissful jetty]

hi

[austere raft]

@hasty fractal
Hi how are you, I'm lost my account after unlinking with social media, and I'm send to CS three times and no response

[storm flume]

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[blissful jetty]

Hello my account was beautifully hacked I want to help

[hasty fractal]

@austere raft did you follow all the steps?

[blissful jetty]

Hello my account was beautifully hacked I want to help

hello

Hello my account was beautifully hacked I want to help

[austere raft]

@hasty fractal
Yes step by step and the moderator here take my ID's yesterday

[blissful jetty]

Hello my account was beautifully hacked I want to help

@austere raft Hello my account was beautifully hacked I want to help

[hasty fractal]

Wait for a mod, avoid spamming please @blissful jetty

[blissful jetty]

I want to help

[austere raft]

@hasty fractal
Do you can send my ID for moderator again to see my problem please

[blissful jetty]

I want to help

[austere raft]

New and old ID

[hasty fractal]

@austere raft wait for their response ig.

[blissful jetty]

Why no one answered me

[night cloak]

Wtf

@wind sapphireort

Hellooo???

The game kicked me out

[austere raft]

@hasty fractal
It's okay, please I want response before the season end

[night cloak]

@somber solstice

@storm willow

Do something

[storm willow]

@night cloak if you are below 18, you will have that restrictions.

[night cloak]

I am 19

Wtf

Game kicks you out if you’re not 18?

What is this?! Nsfw??

[storm willow]

You have chosen - No to the question from game prompt which asks “ are you above 18+”

[glossy sable]

Your government's restriction.

After a while, you are forced to take a break.

[night cloak]

Yea, and I think I made this account two years ago when I was 17 yrs old

I don’t remember exactly

But I started this game March

I’m a noob

Idk

How do I change this?

I’m 19, I can prove it

You have chosen - No to the question from game prompt which asks “ are you above 18+”
@storm willow I don’t remember this at all, but maybe because I chose no when I was 17

Now I’m 19

[torn salmon]

just go to settings and change it

[night cloak]

I think it happened to me once also before, when I disabled it also kicked me out

But I’ll try, I can login in 4 minutes

We’ll see

[real depot]

@storm willow

Old account name is- قائدSALツ
Old account id- 553031903
New account id- 5829578561

[night cloak]

This is ridiculous tho, what kind of restrictions that kicks you out, waiting 15 minutes and constantly bothers you to take a break when u don’t want to, just because you’re not 18?

😂😂😂

[hasty fractal]

Government restrictions

[night cloak]

Why tho

No reason?

[torn salmon]

play minecraft

[storm flume]

Please do not use any other language aside from English in this channel, @real depot. Refer to #613267301243944960 for language channels.

[glossy sable]

Have you been answered yet, @vagrant stone?

You can discuss unrelated topics in #chat or #pubg-mobile if it is about the game, @civic pivot. Feel free to mention me if you want to ask me specifically.

Could i send uc to a friend
You can not send UC you already own, @alpine condor. However, you can buy UC for a friend by putting their account ID instead of yours on the following website:
https://pubgmobile.com/pay

What is Logic behind this. How i am not the MVP ?
It is about all aspects of the game, not just damage and kills. They must have had a more diverse gameplay than yours.

Please make a rule, not coming in front of the players that are shooting targets in Cheer park. I always get disturbed when I am shooting targets, mostly the player who's first in that leaderboard disturbs so we can't break his record
Totally agree, @tired arrow. Please upload it to #old.

Hello. I opened a classic crate and got nothing from it
It is a recurrent bug, @thin wind. Please report it to the in-game Customer Service and upload it in #old.

Hello my account was beautifully hacked I want to help
What help do you need, @blissful jetty?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glossy sable]

Move to a discussion channel if you do not need support, @torn salmon.

Because your government decided so would be it, @night cloak. Go ask them why.

[thin wind]

@glossy sable thanks

[glossy sable]

You are welcome.

[night cloak]

No choice but to wait huh?

Guess they want to do it the hard way lol

Rip

[glossy sable]

Yup.

[vagrant stone]

@glossy sable bruh you literally pinged me hours after I asked

[glossy sable]

Because I wasn't available at the time you mentioned me.

[civic pivot]

My account is linked with facebook + email verify method + game center

[blissful jetty]

I want to remove the link

I want to remove the link

[glossy sable]

Stop spamming, @blissful jetty.

[blissful jetty]

،؟

[civic pivot]

And hacker got my facebook social link + email verification link because the log in if facebook social and email verify method were same

@glossy sable

[blissful jetty]

Why did not anyone help me

[civic pivot]

That means hacker got both of my social link and he changed it

I only can access with my game center which i also did all payments till begin of my account

My question; if u unlink both those facebook and email verify method will i be able the main owner again of my own account

[glossy sable]

If you have encountered an issue with the account unlinking feature, @blissful jetty, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Hold on a second, Keanu.

[civic pivot]

I can proof all

[glossy sable]

So: you lost access to your Facebook account, so you can't change its password.
Same goes for your mail.
You only have full possession of your Game Center account.
Am I right so far, @civic pivot?

[civic pivot]

Exactly

My game center is binded with my icloud which i use for all backup of my phone etc..

[minor crypt]

@night cloak when pubg send me verification code it`s not apper in my inbox

[night cloak]

@minor crypt I just linked my email. It arrived within 10 mins.

[minor crypt]

what sould i do now? @night cloak

[glossy sable]

Alright. Did you try contacting Facebook's Customer Service, @civic pivot?

Be patient and check your spams too, @minor crypt.

[night cloak]

All you need to do is ||Eat something nice and wait.||

[minor crypt]

wait for inbox? @night cloak

[civic pivot]

Well i did and no help in that case, even if would, they would still recover facebook back bcs they got the main email

[night cloak]

Wait for the mail to come.

[civic pivot]

I just wanna save my game account i will not be able to get my main email back

[glossy sable]

Secure that mail, then.

[civic pivot]

Cant they changed all recovery methods

If i had the main email i wouldnt be here

My mistake were i had too simple email and password i guess thats why they stole it

[glossy sable]

If you are 100% sure your Facebook account is dead, you can ask the in-game Customer Service to revoke access to that account. Same goes for the email.

[civic pivot]

And i dont know how they change gmail mobile recovery method while my number were saved on it

I followed the steps written in faq 2.5

But still no response there i put all payment screenshots even also my id card

[glossy sable]

Use those exact words, revoke access, else you will be ignored. Be aware it is irreversible and you will not be able to link another account in that place.

[civic pivot]

All info untill now nicknames email etc...

[glossy sable]

Send them another message if they do not respond.

[minor crypt]

you are great @night cloak ❤️

[civic pivot]

How will i revoke access?

If pubgm remove my facebook and email method so i will be able to log in with game center only

I guess i will have it all back

I did send message everyday.. still waiting

[minor crypt]

hey keep going as you are

why to unlink ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor crypt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[minor crypt]

@storm flume thx 😆

[glossy sable]

It is a very long process, @civic pivot. You will have to be patient.

[civic pivot]

So only solution is ingame CS to wait for respond?

[minor crypt]

@glossy sable you can give me verification code

[tidal dirge]

@glossy sable - what does revoke access mean? I am just curious.

[minor crypt]

It is a very long process,@tidal dirge

[civic pivot]

They really have to remove my facebook and email log in, after then will i be able to link with a safe social beside my game center?

[night cloak]

What do we do with AT?

AG*

[minor crypt]

you need an email ofcourse

@civic pivot

[night cloak]

activate unlink feature again!

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

@glossy sable should i mention now ingame support chat for revoke of those 2 options? Or

[minor crypt]

or?

what

[sand folio]

@glossy sable why on my account guncraft its not a thing

[civic pivot]

Im only afraid when game comes with new update and bring option for unlink ingame, so if they remove my game center i will totally lose entery in my own account ...

[sand folio]

@civic pivot only if you click to remove jt

@civic pivot pubg won't automaticly remove it for you

[civic pivot]

@civic pivot pubg won't automaticly remove it for you
@sand folio i know but scammer in my account can do

[sand folio]

@civic pivot wdym scammer

[glossy sable]

I can't, @minor crypt.

Unfortunately yes, @civic pivot, there is no other option than wait. And no, read my messages again, you won't be able to link another social media.

It isn't released globally yet, @sand folio.

It prevents a social media account to have access to your game account, @tidal dirge.

[night cloak]

when the unlink feature comes again

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

🤢

[sand folio]

@glossy sable but some of my friends have it and they flexing with that s12k

[civic pivot]

@glossy sable does that mean that when they revoke facebook and email, that i no longer will use other log in than game center...?

[glossy sable]

Yes, Keanu.

There is unfortunately no other way. That's why it should be used as last resource if you are 100% you will never recover that account.

[civic pivot]

Wow, what if i step over to an android phone? Which doesnt support game center...

[glossy sable]

Welp.

Stay on iOS, I guess.

[sand folio]

@civic pivot thank god i recovered my facebook account or else me season 5 account with a m4 from rd2 and the first addv 1 vectoe skin would be impossible to get back

[civic pivot]

I didnt activate the phone link, would i be able to do that?

[glossy sable]

You can try and tell me.

[civic pivot]

Waiting in afraidness to their respond and help.. after then if they give me my account back i will try every possible method ofc..

[storm flume]

If you have encountered an issue with the account unlinking feature, @civic pivot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

What do we do with AG?

I have a lot but nothing to do with it

@night cloak You can purchase some nice outfits from the shop section.

[storm willow]

Purchase outfit from shop @night cloak

[night cloak]

Thanks

[civic pivot]

So i put these words in chat of my stolen account @glossy sable

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @civic pivot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

Start new conversation

[civic pivot]

I did that with another account bcs no one admin reply to my old conversation

Cant start new @storm willow

Special to open new one i opened new account on twitter and logged in to there and wrote there followed steps 2.5

This chat is old chat (main lost account) which remain open without being answered ...

[storm flume]

If you have encountered an issue with the account unlinking feature, @civic pivot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@civic pivot main account lost? how?

[civic pivot]

People from Indonesia stole my gmail, same time also my pubgm main account

I used to play in Netherlands all payments also done in Netherlands with Dutch bank account all on me but no response of admins

[storm willow]

All account related issues are handled by customer support ingame

[civic pivot]

Account worth minimum 10.000 euro i have all rare items

[cold otter]

People from Indonesia stole my gmail, same time also my pubgm main account
@civic pivot my friend account also stolen by Indonesian

[storm willow]

You can use ingame or mail to [e-mail] @civic pivot

[civic pivot]

I did email them Storm

Its urgent but nowhere i get reply

[cold otter]

You can use ingame or mail to [e-mail] @civic pivot
@storm willow can you tell me when cheater-report will be open for new report posting cheaters

[storm willow]

All account related issues are handled by customer support ingame
@civic pivot
There is nothing we can do

[civic pivot]

I've send every proof i could, payments game nicknames facebook nicknames i had,

[storm willow]

@cold otter probably Monday

[civic pivot]

Cant u make 1 admin pls reply to my conversation?

Ingame

[storm willow]

@civic pivot Discord staffs are not tencent employees..

[civic pivot]

:/

[storm willow]

Even admin can’t help on the issue.

@knotty raptor use #activities

[civic pivot]

Another last question

[storm willow]

@civic pivot customer support is your only hope

[civic pivot]

Can they set over my stolen account to my new created id account? Registered with twitter (new account)

[storm willow]

You need to ask customer support about it.

[civic pivot]

Yes but i couldnt start new conversation on my own account thats biggest problem, therefore i created new account and followed steps written in 2.5 in my new account

Do i have to write "revoke access" on the new opened chat again @glossy sable

Which is about my main account

[faint ice]

Hello why the guncraft not availble in my account

[civic pivot]

@storm willow ? Any idea

[tidal dirge]

Any update on solution to this problem?

[chrome citrus]

Hi, I lost my account How can I recover my account after removing the social network link

[storm flume]

If you have encountered an issue with the account unlinking feature, @chrome citrus, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[patent thunder]

@lime juniper hello something new about my account? since I can't login with my google account

[twilit heron]

When we see 90fps support in pubg mobile global?

[uncut jasper]

Full hackr

[slender roost]

Why dont I have guncraft lab ?

[night cloak]

@slender roost same here

why i don't have the new feature, while other if

@uncut jasper report in game ..

Need content creator role

@night cloak fill the form

[autumn gazelle]

I did not use cheating, please return my account

[subtle plinth]

Does any1 have a cut out of the ToS where it says we cant sell accounts?

[autumn gazelle]

Why ?😭

[proud quarry]

My account has been compromised please help

[real pumice]

Me too

I send support in game they told me to wait 3 month

and the thief connected my account to his email now

[proud quarry]

My account was hacked, please help. I contacted customer service and waited and did not help me, please help

[autumn gazelle]

I did not use cheating, please return my account

[rapid rain]

@subtle plinth Here, you go!

[rapid rain]

@autumn gazelle Contact Customer Support, [e-mail]

[fickle wave]

@subtle plinth Here, you go!
@rapid rain
What mean that

[autumn gazelle]

I have contacted the company, wait for the answer

[rapid rain]

@fickle wave You can't gift or lend account

[delicate echo]

anyone in silver looking to play some squads on North America?

[rapid rain]

@delicate echo use #activities

[delicate echo]

ok

[fickle wave]

Is this related to lost accounts?@rapid rain

[storm flume]

If you have encountered an issue with the account unlinking feature, @fickle wave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rapid rain]

We are unable to provide assistance if you do not ask a question or state a problem, @real pumice. Remember to read through #faq channel before asking questions in the support channels.

[subtle plinth]

thanks @rapid rain

[polar marsh]

@autumn gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rapid rain]

@fickle wave you can read the PUBGM ToS from #613267301243944960 sub-section 8.2

[real pumice]

I want remove Twitter and new connected email

Not mine

[rapid rain]

@real pumice The Unlink feature is currently disabled!

[storm flume]

If you have encountered an issue with the account unlinking feature, @rapid rain, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[proud quarry]

My account was hacked and I have contacted you and the problem was not solved

Help my account

[hard ledge]

Hello

[polar marsh]

@hard ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mossy adder]

Another day another cheating duo in solos

[rapid rain]

@mossy adder, Please Report in-game, not here.

[blissful jetty]

hello

[rapid rain]

We are unable to provide assistance if you do not ask a question or state a problem, @blissful jetty. Remember to read through #faq channel before asking questions in the support channels.

[tall stag]

Yo is there a way to unlink game center from pubg

[storm flume]

If you have encountered an issue with the account unlinking feature, @tall stag, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@restive dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mint sentinel]

Hi

[rapid rain]

We are unable to provide assistance if you do not ask a question or state a problem, @mint sentinel. Remember to read through #faq channel before asking questions in the support channels.

[blissful jetty]

My beautiful account has been compromised

،

hi

[rotund scarab]

Hello, need help about not getting any new events in my account and can't find the "change country" option?

[rapid rain]

@rotund scarab, try repairing your game.

[spring zephyr]

@blissful jetty You got banned for 10years?

[olive isle]

How to complete the mission

[spring zephyr]

@rotund scarabIf you are talking about the new guncraft event, then it's not available for everyone yet. You will get it soon.

And the option to change your region is not available in European Regions.

[olive isle]

@spring zephyr

[proud quarry]

I want to talk to someone who has an urgent problem

[golden temple]

@fathom latch thanks for letting me know abt that 😄

[olive isle]

@vagrant onyx

[hasty fractal]

@olive isle when 00:00 Utc the missions will get refreshed then you can complete it.

[full karma]

Any supporter here?

[main garden]

Some one haked my facebook and i can't open my account pleas help me to Disconnect the facebook accout from my account

[hasty fractal]

@full karma can you state the issue?

[limpid bear]

Hi

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @main garden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[full karma]

@hasty fractal I have a problem when I enter a evoground match, I have a slow player, why and what solved the problem

[limpid bear]

My account has been hacked
And I want to unlink my fb account

[storm flume]

If you have encountered an issue with the account unlinking feature, @limpid bear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@limpid bear You don't have access to your account?

[limpid bear]

No

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @limpid bear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[limpid bear]

Hr changed email number and password

[main garden]

My account has been hacked
And I want to unlink my fb account
@limpid bear ihave the same proplem

[storm flume]

If you have encountered an issue with the account unlinking feature, @main garden, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vagrant onyx]

@main garden disconnect is disable
its will be back later on

[full karma]

@limpid bear can you hellp me ?

[slender grove]

21days ago!!I lost my account and pubg sent me this message for the third time saying that I have my account back,and when I check I still do not have access to my old account.Please help me.

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender grove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@full karma Can you explain what you are trying to say in detail, I don't get what you are trying to say.

[main garden]

@main garden disconnect is disable
its will be back later on
@vagrant onyx Idon't have the facebook Account some one haked so i want to Disconnect the face book account

[late garnet]

Where can I report people hacking?

[storm flume]

Hello, @late garnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[limpid bear]

Help me

[full karma]

@spring zephyr bro In a TDM match the player becomes slow why

[stiff ginkgo]

Maybe you get less frames

[polar marsh]

@late garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hasty fractal]

@full karma clear the app cache, set your graphics to low and try.

[full karma]

@hasty fractal I tried it but it didn't work

[spring zephyr]

@full karma You are Facing lag issues in TDM right?

[main garden]

Some one haked my facebook and i can't open my account pleas help me to Disconnect the facebook accout from my account
@main garden pleas help me

[full karma]

@spring zephyr yas

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @full karma. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[heady falcon]

Im on an iPad Air 3 and for some reason I still dont have guncraft in the workshop

[limpid bear]

My fb account is hacked and hacker is using my uc

[heady falcon]

I still dont have guncraft

[spring zephyr]

@heady falcon It's not available for everyone. You will get it soon.

[heady falcon]

oof

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @limpid bear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[limpid bear]

Someone please help me

[spring zephyr]

@limpid bear Follow the bot message.

[robust vigil]

It will be avaialble for everyone soon, @heady falcon.

[main garden]

Can i Disconnect my facebook account because it haked so i can't open it

[civic pivot]

@spring zephyr

[spring zephyr]

@main garden If you don't have any login options, then you can't.
Contact Facebook customer service and recover your account.

@civic pivot Yes?

[civic pivot]

I just got this non topic response for following 2.5 faq steps which my main were stolen

[robust vigil]

Follow the steps in #faq under 2.5 @main garden

[main garden]

@main garden If you don't have any login options, then you can't.
Contact Facebook customer service and recover your account.
@spring zephyr don't work i want to linked my facebook in my account in pubgm

[elfin canopy]

What's the issue,@main garden?

[limpid bear]

I have followed the bot
But fb is doing nothing

[robust vigil]

Well since its your Facebook account thats been hacked, staff team here cannot do anything regarding your issue, @limpid bear @main garden. Otherwise, follow the steps in #faq under 2.5.

[keen solar]

why isn't the na fpp servers getting more hackers? seriously, i want more, there is not enough

[civic pivot]

@spring zephyr

[storm flume]

Hello, @keen solar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[main garden]

What's the issue,@main garden?
@elfin canopy My facebook account was haked and i can't open my account in pubg so i need to Disconnect the facebook Account

[spring zephyr]

@civic pivot Follow the steps given in this image.

[elfin canopy]

Use appropriate language,@keen solar

[keen solar]

moderate your servers

[civic pivot]

@spring zephyr i totally did!! And received this answer!!

[robust vigil]

Once again, contact facebook for your issue, you keep repeating yourself. @main garden

[elfin canopy]

How many social media have you linked with your PUBGM account,@main garden?

[main garden]

How many social media have you linked with your PUBGM account,@main garden?
@elfin canopy ihave a gmail and facebook and the gmail account when i open it .it made a new account in pubg but i linked

[robust vigil]

You can report hackers using the in-game report feature, @keen solar. Staff team here cant do anything about hackers.

[elfin canopy]

Contact customer support,@main garden.

Try recovering your facebook account first.

[main garden]

Contact customer support,@main garden.
@elfin canopy i do but did't help me

[honest pasture]

What the hell is this @polar marsh in every lobby there is more than 2 squads hackers

[elfin canopy]

Unfortunately we can't help you with this issue, @main garden.

[storm flume]

Hello, @honest pasture!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @honest pasture:

:white_small_square: http://bit.ly/37Lgfbm

[main garden]

Unfortunately we can't help you with this issue, @main garden.
@elfin canopy thank you for help me 😢😢😢

[civic pivot]

Lol i just getting ignored here

Any skillfull admin here?

[elfin canopy]

You've already been answered, @civic pivot.

[sharp mantle]

Hi, I can't login to my account that linked by Twitter, please help

[civic pivot]

U must be joking me @elfin canopy

[elfin canopy]

Is there any error, @sharp mantle?

No,@civic pivot.

[civic pivot]

Followed steps written in faq 2.5 for lost of account

And i got unrelated answer back

[elfin canopy]

Lost account? @civic pivot

[polar marsh]

@civic pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust vigil]

Have you contacted facebook, @civic pivot?

[civic pivot]

No my main account is gone

[elfin canopy]

Please describe your issue again, @civic pivot.

[civic pivot]

Which includes my pubgm acc

My main email + facebook = lost my account they changed every possible recovery method

[sharp mantle]

Yes because Twitter asked me mobile code to open it but I lost my phone number

[civic pivot]

Then i went ingame and did what faq 2.5 said to me

Afterwards i received this message unrelated with my issue

[elfin canopy]

You still have access to your PUBGM account?

[civic pivot]

Yes with game center

[polar marsh]

@halcyon pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic pivot]

They robbed my facebook and email log in

[sharp mantle]

Is there any error, @sharp mantle?
@elfin canopy
Yes because Twitter asked me mobile code to open it but I lost my phone number

[civic pivot]

Why this unrelated answer to my problem?

[elfin canopy]

@sharp mantle Do you have any other login methods?

[lyric mauve]

Why aren't they banning hackers? I get one each day, I report them but still nothing happens 😔

[civic pivot]

And admin also closed conversation now

[elfin canopy]

Did you followed the steps according to that screenshot? @civic pivot

[civic pivot]

Thats not my case omg

[sharp mantle]

@sharp mantle Do you have any other login methods?
@elfin canopy no I didn't have

[polar marsh]

@civic pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Contact twitter support, @sharp mantle.

We can't help you with it. Refer to subpoint 2.8 of #faq

[robust vigil]

They robbed my facebook and email log in
@civic pivot Since they robbed your facebook and email login, please contact theire customer support. We cant help you.

[civic pivot]

I dont want my main email i cant get that @robust vigil

Im just about to save my game account!

[robust vigil]

Well, try getting your facebook account back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @robust vigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

Which is in scammers hands so that means i have to go to gmail for pubgm account hacked?

[tidal dirge]

Hi mods any solution yet for this problem?

[sharp mantle]

Contact twitter support, @sharp mantle.

We can't help you with it. Refer to subpoint 2.8 of #faq
@elfin canopy I had been for 2 weeks within Twitter support with no any help only just bornig mails that not help me at all

[civic pivot]

No i cant get they got my email account

Ur joking with me

I just want to get my pubg mobile account not my email here

My game account is linked with facebook and email

[elfin canopy]

You already have your PUBGM account via Gamecenter, @civic pivot

[civic pivot]

Which i dont access anymore

[robust vigil]

Looks like you have logged in using a device with a newer version of the game, try updating the game, @tidal dirge.

[civic pivot]

So you mean i have to play with scammers the same time?

[elfin canopy]

We told you to post about it in #old with character ID and Device, @tidal dirge. You did that?

[polar marsh]

@honest pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tidal dirge]

Looks like you have logged in using a device with a newer version of the game, try updating the game, @tidal dirge.
@robust vigil I have the latest version see above

[limpid bear]

Cab h bann my id?

[stone scaffold]

Need admin

[tidal dirge]

We told you to post about it in #old with character ID and Device, @tidal dirge. You did that?
@elfin canopy yes I did that yesterday, jo acknowledgement or response on that

[limpid bear]

You?

[robust vigil]

Tap the repair button, @tidal dirge

[elfin canopy]

What's your login method, @tidal dirge?

[tidal dirge]

Tap the repair button, @tidal dirge
@robust vigil done all that ... I even reset my phone

[limpid bear]

Can anyone bann my id ?

[sharp mantle]

@elfin canopy

Contact twitter support, @Abdulrahman87sa.

We can't help you with it. Refer to subpoint 2.8 of #faq

I had been for 2 weeks within Twitter support with no any help only just bornig mails that not help me at all

[tidal dirge]

What's your login method, @tidal dirge?
@elfin canopy through Facebook.... and I am able to@login to Facebook

[elfin canopy]

@sharp mantle

Contact customer support,
[e-mail]

Do you have any other login methods, @tidal dirge?

[robust vigil]

Do you play the game on a different device, @tidal dirge?

[limpid bear]

@elfin canopy
I can't recover my fb
Can u bann me

[tidal dirge]

Do you have any other login methods, @tidal dirge?
@elfin canopy nope

Do you play the game on a different device, @tidal dirge?
@robust vigil nope

[elfin canopy]

No, not unless you violate PUBGM ToS,@limpid bear.

[stone scaffold]

Need admin please

[robust vigil]

Redownload the game, or if you're on android, clear cache @tidal dirge

[elfin canopy]

@tidal dirge

Go to settings > safari > advanced > website data > edit > remove facebook.com

Then do routine repair and try again.

[tidal dirge]

Redownload the game, or if you're on android, clear chache @tidal dirge
@robust vigil I did all that multiple times, I have reset my whole phone today... I’m on iOS

@tidal dirge

Go to settings > safari > advanced > website data > edit > remove facebook.com

Then do routine repair and try again.
@elfin canopy ok I shall try this

[elfin canopy]

@tidal dirge you do remember your ID and password for Facebook, right?

What's the issue, @stone scaffold?

[tidal dirge]

@tidal dirge

Go to settings > safari > advanced > website data > edit > remove facebook.com

Then do routine repair and try again.
@elfin canopy this makes more sense to me.
Yes I remember my user I’d and password, I can login to Facebook too

[elfin canopy]

Okay. Go for it, @tidal dirge. Lemme know how does it go

[limpid bear]

@elfin canopy how to violate

So I get someday bann

[elfin canopy]

I don't know.

[limpid bear]

I am ruined

😭

[robust vigil]

Read the ToS and do something against it, @limpid bear.

[civic pivot]

Looks like no one cares about my urgent situation and serious problem

[elfin canopy]

Please use #chat / #questions , depending on the context, @limpid bear.

[stone scaffold]

@elfin canopy
I have account that was just linked on Facebook then i deleteit from the game account

[elfin canopy]

You can access the game via gamecenter and you want to remove Facebook from it (as it got hacked), right? @civic pivot.

[civic pivot]

Yes @elfin canopy and also email link

[tidal dirge]

Okay. Go for it, @tidal dirge. Lemme know how does it go
@elfin canopy shall I do it for chrome as well?

[elfin canopy]

You use Chrome,@tidal dirge?

[tidal dirge]

I use all 3 browsers from my phone

Apart from Facebook app

Basically you want me to clear cookies?

[elfin canopy]

It's the safari which opens while you login to your iOS device via Facebook, right?

Yea, you can do that.

[tidal dirge]

It’s a small poop-up ingame not safari browser

Pop-up.... lol

[elfin canopy]

Can you post a screenshot where you followed the instructions provided in faq 2.5, @civic pivot?

You deleted your Facebook account, @stone scaffold?

[tidal dirge]

No luck ☹️

[civic pivot]

I just did it again bcs admin closed the conversation @elfin canopy

But i can provide u the video i toke today of the chat

Can i send u privatev

?

[elfin canopy]

You can send it here, @civic pivot.

[civic pivot]

In the chat i have mail adresses and passwords written cant send here

[elfin canopy]

It asked you to manually enter login details, @tidal dirge?

[tidal dirge]

It asked you to manually enter login details, @tidal dirge?
@elfin canopy no, it did not

[stone scaffold]

@elfin canopy
No my Facebook account is with me put i un linked the contents

[civic pivot]

@elfin canopy can i please provide you that in private chat?

[elfin canopy]

Sure,@civic pivot

[civic pivot]

Can u write me im blocked to write u..

[elfin canopy]

My DMs are enabled, @civic pivot. Now you may send me.

[twilit sand]

why my account banned

[tidal dirge]

It asked you to manually enter login details, @tidal dirge?
@elfin canopy it didn’t

[polar marsh]

@twilit sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Did you cleared the cookies, @tidal dirge?

Delete Facebook app too, @tidal dirge.

Clear cookies and then try again

[tidal dirge]

Did you cleared the cookies, @tidal dirge?
@elfin canopy I followe what you said for safari setting>>advanced>>clear website data>>removed facebook.net and Facebook.com

I also cleared safari website data and history

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tidal dirge]

Ok I’ll delete Facebook app and get back

[elfin canopy]

Sure.

[tidal dirge]

Sure.
@elfin canopy I cleared all cookies , deleted my Facebook app... repaired PubG. No luck ☹️

[elfin canopy]

Can you send a small clip while you're trying to login,@tidal dirge?

Don't do it if it has some case sensitive information

[stone scaffold]

@Mav#٣٩٥٢7 months ago I had a game account and it was linked to Facebook and one day the internet connection was weak

@elfin canopy
So the system brought me to the login screen

@elfin canopy

Then I click on the Facebook icon and if it does enter me. A new account other than my old one

[elfin canopy]

Contact customer support, @stone scaffold

[cursive iris]

guys i have been reporting a cheater for 2 months

but he never been bronze

he is still conquer

;d

[tidal dirge]

@elfin canopy - posted my video above

[tender rapids]

Why is Guncraft feature not available to everyone at a time?

[spring zephyr]

@tender rapids It's not available for everyone yet, soon you will get it.

[elfin canopy]

I can still see Facebook app there, @tidal dirge.

Delete Facebook app, clear the facebook.com cookies, repair the game and then try again.

[tidal dirge]

@elfin canopy exact same issue my friend also started facing yesterday... but he cleared his data on Android and it solved the issue

I can still see Facebook app there, @tidal dirge.

Delete Facebook app, clear the facebook.com cookies, repair the game and then try again.
@elfin canopy yes i did that. You see Facebook in video because I reinstalled it

[stone scaffold]

@elfin canopy how can i contact with customer support ,?

[elfin canopy]

Contact In-game or by this email, [e-mail]

@stone scaffold

[stone scaffold]

@elfin canopy thanks

[strange pollen]

My squad wins showing wrong amounts of wins

[elfin canopy]

Clear all the cookies, delete Facebook app, reinstall the game, and try log-in again, @tidal dirge.

Don't install the facebook when your trying to log-in.
If the issue still persists, post it in #old along with your character ID and device.

[strange pollen]

my tier is above gold

[tidal dirge]

Clear all the cookies, delete Facebook app, reinstall the game, and try log-in again, @tidal dirge.

Don't install the facebook when your trying to log-in.
If the issue still persists, post it in #old along with your character ID and device.
@elfin canopy yes I posted in feedback-bugs yesterday.... no response or acknowledgement.

[polar marsh]

@shadow hatch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unkempt rose]

@sand path
lost my account
Old account I'd:5698995142
New account I'd:5831101595
I need help please

[night cloak]

@sand path
I lost my account by unlink feature.
Old id - 5124646962
New id - 5829988030

[wary thunder]

Hi

I've got a problem with pubg

[keen trail]

I did not recover my account

[oblique horizon]

@You are a qt π
this is my old account ID:510153398.
This is my new account ID:5836450235.
i need help i waiting for 27days and no sesponse about my losting account please anyone help me

[serene axle]

Hey I hav a doubt

If i buy 350 more will get the skin?

[keen trail]

I did not recover my account

[elfin canopy]

@unkempt rose, @night cloak and @oblique horizon, There's no need to provide your IDs again and again.

[neat sphinx]

the guncraft daily spin feature is not available for me, i dont know why. I purchased a spray and i clicked used for the inventory and it says the feature is unavailable. I have already tried repairing my client and that didnt help.

[elfin canopy]

@keen trail try login in to your PUBGM account via the social media which you unlinked.

Do you have the guncraft option available, @neat sphinx?

[solar dome]

Hi

Indeed help to return my account

[polar marsh]

@wary thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

We've already forwarded your details, @solar dome.

[pale tiger]

I want to recover my account

[neat sphinx]

@elfin canopy only guncraft tinkerer

[keen trail]

@elfin canopy no

[stoic sand]

Hi

I want to report a hacker

[storm flume]

Hello, @stoic sand!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stoic sand]

what is the way

[spring zephyr]

@stoic sand Read @storm flume's message.

[stoic sand]

Thanks

[polar marsh]

@light acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mossy adder]

So sick of people paired up in solos, why are thee so many now, PUBG do something, it’s ruining the game !

[spring zephyr]

@mossy adder Report them in-game.

[mossy adder]

I do, but never heard back, this season it’s almost every game. They even have matching clothes and what not .....

[light acorn]

@spring zephyr as you say before, if i lose my point because of cheaters i will get back my point whene the cheaters get , as i see i only receive message for the player no any point ?

[pale tiger]

I want to recover my account

[tranquil badger]

Hi I need some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tranquil badger. Remember to read through #faq before asking questions in the support channels.

[viscid wadi]

@tranquil badger you can ask game related queries here.

[pale tiger]

I Lost My Account

[storm flume]

If you have encountered an issue with the account unlinking feature, @pale tiger, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[pale tiger]

He tells me your account has been recovered and you can log in. When I log in to my account, he logs in to the new account

[polar marsh]

@tranquil badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pale tiger]

He tells me your account has been recovered and you can log in. When I log in to my account, he logs in to the new account

[nova bronze]

Bonus reward is not working

It's showing system busy

[hollow mango]

Im in top10000 but now all of a sudden it shows unranked

Pls help

[slow fox]

Please recover my pubg account

[hollow mango]

It's been like this for a day

[slow fox]

My facebook account is disabled and i can't login to pubg

[viscid wadi]

@nova bronze wait for sometime..it will be resume soon

[nova bronze]

I am trying from 3 days but it's always shows system busy

[viscid wadi]

@nova bronze @normal fulcrum

[normal fulcrum]

Can you share a screenshot @nova bronze ?

[surreal swift]

Does anyone know why events do not show for me while it does for my friend (same isp)
eg: Ramadan event

[dawn snow]

Hello pubg Mobile, I need your help with a problem I have in my personal account:
Basically the problem is I lost a lot of money while I was charging my account, I shipped
No more than once in my account from which I send you hands: 5128942827 Please do
Solve my problem and also because I lost a lot of money and every time I ship it writes
To which uc is deducted, thank you management of mobile phone

@normal fulcrum

[cosmic gazelle]

Im still not able to bargain, the event is gonna end tomorrow.

[hollow mango]

Im in top10000 but now all of a sudden it shows unranked
@hollow mango can anyone please sort this out

[normal fulcrum]

Does anyone know why events do not show for me while it does for my friend (same isp)
eg: Ramadan event
@surreal swift Events are available for selective region

Hello pubg Mobile, I need your help with a problem I have in my personal account:
Basically the problem is I lost a lot of money while I was charging my account, I shipped
No more than once in my account from which I send you hands: 5128942827 Please do
Solve my problem and also because I lost a lot of money and every time I ship it writes
To which uc is deducted, thank you management of mobile phone
@dawn snow From where do you purchase UC?

[nova bronze]

@normal fulcrum yes wait

[normal fulcrum]

Im still not able to bargain, the event is gonna end tomorrow.
@cosmic gazelle Can you explain?

[proud quarry]

My account has been compromised

[normal fulcrum]

@hollow mango can anyone please sort this out
@hollow mango System must have detected you as cheating. That is why rank is removed

[cosmic gazelle]

@normal fulcrum not able to open the bargain page to bargain from my friends, when I click on Check, nothing works.
Simply I'm not able to send bargain request

[normal fulcrum]

Can you explain @proud quarry ?

[dawn snow]

؟

[normal fulcrum]

@normal fulcrum not able to open the bargain page to bargain from my friends, when I click on Check, nothing works.
Simply I'm not able to send bargain request
@cosmic gazelle I can see you have opened and shared bargain with your friends

[nova bronze]

@normal fulcrum

[proud quarry]

Yes@normal fulcrum

[normal fulcrum]

Have you tried client repair @nova bronze

[nova bronze]

@normal fulcrum yes

[dawn snow]

It was shipped via iTunes via Google Play via Razer

[normal fulcrum]

From where did you purchase UC @dawn snow ?

It was shipped via iTunes via Google Play via Razer
@dawn snow Which one? All 3?

[umbral bone]

@normal fulcrum I lost my account, unlinked. Is there hope that I can recover

[storm flume]

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[proud quarry]

I want to speak to an employee

[dawn snow]

Yas @kira

[normal fulcrum]

There are no employee of Tencent of PubgM available here. If you want to talk to them, you can contact them through in-game Customer Support @proud quarry

And UC got deducted from all 3 sources @dawn snow ?

[dawn snow]

I have a guide when charging in pictures

Yas

[nova walrus]

I have problem and the didn't Respond to me 😩 😩

[normal fulcrum]

UC must have deducted when you purchased from Razer @dawn snow

[umbral bone]

@normal fulcrum I lost my account, unlinked. Is there hope that I can .recover😕

[storm flume]

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[nova walrus]

To support in pubge

[dawn snow]

Please help, I shipped a lot of money

[normal fulcrum]

Razer is not officially recommended to purchase UC @dawn snow . Only official site to purchase UC is Midasbuy. If you purchase from an unofficial method, UC will be deducted as penalty

@night cloak Advertisement on this server is not allowed

[dawn snow]

I told you i shipped itunes google play

[nova walrus]

@normal fulcrum are you employed 🤔

[normal fulcrum]

Please contact in-game customer support @dawn snow

[dawn snow]

Please help how to solve this problem

[normal fulcrum]

No @nova walrus I'm a community staff member

[night cloak]

@normal fulcrum

[dawn snow]

I contacted them 14 days ago and they didn't answer, saying we didn't understand your request

[umbral bone]

@normal fulcrum why do not you answer😐

I lost my account, unlinked. Is there hope that I can .recover

[storm flume]

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[dawn snow]

@kira

[nova walrus]

I have Unique problem I told their customer supportand the didn't answer to me

[normal fulcrum]

You can try and ask in https://discord.gg/pubgm-mena @dawn snow

[nova walrus]

@normal fulcrum

[normal fulcrum]

What's the issue @nova walrus ?

[mystic kraken]

@Kira no support from pubg customer service please help us

[nova walrus]

Ok I try to change my location country and I have loose connection when I come back to the game again Location country didn't show up again and I am not in my location country O their other country

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mystic kraken. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

Try reinstalling your game @nova walrus

[nova walrus]

I did nothing change

[mystic kraken]

@normal fulcrum please help

[bronze relic]

I registered in the account a long time ago, I am younger than 18, but I am older, and it was a mistake, and I want to open Mike. What should I do? @normal fulcrum

[normal fulcrum]

Change it from in-game settings @bronze relic

State your issue @mystic kraken

[bronze relic]

I replaced it but it didn't change what should I do
 @normal fulcrum

[mystic kraken]

@normal fulcrum unlinked issue please help me because no help from pubg customer service

[storm flume]

If you have encountered an issue with the account unlinking feature, @mystic kraken, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

If you have encountered an issue with the account unlinking feature, @robust vigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[mystic kraken]

@normal fulcrum no support

[bronze relic]

I replaced it but it didn't work or unlocked the microphone. What should I do?

[cosmic gazelle]

@normal fulcrum there's a page where you can send bargain request😒I cant see that in my account.
I've sent a pic, I'm talking about this option,check it.
I can open this in my another account but not in my primary account

[craggy blade]

@cosmic gazelle It's a bug, many players ar facing it too.

[cosmic gazelle]

@craggy blade the event is gonna end, if it doesn't get fixed, how am I suppose to buy an item

[mystic kraken]

@normal fulcrum I need my account back 😭 😭

[storm flume]

If you have encountered an issue with the account unlinking feature, @mystic kraken, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

😋

[mystic kraken]

@normal fulcrum please help me

😫 😫

[rustic blaze]

@mystic kraken State your issue please.

[warm veldt]

Guncraft options nahi arah Kuch karo bc

[spring zephyr]

@warm veldt Please do not use any other languages besides English.

@warm veldt And it's not available for everyone yet, you will get it soon.

[mystic kraken]

@rustic blaze I need my account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @mystic kraken, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic blaze]

How did you lose it? @mystic kraken

[polar marsh]

@warm veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow mango]

@hollow mango System must have detected you as cheating. That is why rank is removed
@normal fulcrum but I'm not cheating how do I fix this?

[queen trail]

Gun craft option is not showing in my game

[spring zephyr]

@queen trail And it's not available for everyone yet, you will get it soon.

[queen trail]

@spring zephyr when bro

[sacred yacht]

@queen trail they only gave it to content creators rn so they can waste their money

[spring zephyr]

Soon, can't give a exact time.

[queen trail]

@spring zephyr my friends are getting that option

[spring zephyr]

Only some people are getting it right now. You will get it soon.

[queen trail]

@spring zephyr ok let's se

[sacred yacht]

Don’t waste your time with cosmetics for a shotgun

[spring zephyr]

@sacred yacht You can move to #general or #pubg-mobile, if you don't need any support.

[sacred yacht]

#chat ....

[hollow mango]

Is there any way I can contact a live support in pubg not the automated one

[sacred yacht]

You can email them but idk if you’ll get an answer

[hollow mango]

I tried it tells me to use the one ingame

[sacred yacht]

Aye Yo So ...Beta for IOS? Will it be announced when the link starts working for download or am I just supposed to try and Install it everyday till it works at some point?

@hollow mango I honestly don’t know ....if it’s a issue I’d say make a post on the pubgMobile reddit and hope it blows up enough for a tencent rep to notice and respond

The worse that can happen is your post doesn’t blow up and gets lost in the sea of the other posts

[night cloak]

Are you in the beta server for IOS?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @sacred yacht:

:white_small_square: https://bit.ly/pubgm-beta-0190

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[polar marsh]

@hollow mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred yacht]

I was but I deleted my main Discord account cuz I lost the email so I ain’t in the server on this account @night cloak

[normal fulcrum]

@sacred yacht Stop spamming and move to #chat

[sacred yacht]

Tf? I ain’t spamming Boi do you know how to read? I was recommending my dude to make a Post in the PubgM reddit page and I also was asking a question myself

[polar marsh]

@whole berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pure raft]

I want to spectate a friend in conqueror now and I got a message that I can’t spectate him because of his higher teir that I neeed to be in crown n above before I can. When those teir become requirement for spectating. You guys won’t fix what you’re meant to fix but be inclufing unnecessary things. I know you re trying To fix hackers with spectating mode hacks but find a better way you can just use level account below level 45 why teir?

[night cloak]

That helps with stopping hackers and cheaters iirc. So it is necessary and likely not gonna change.

[sacred yacht]

@night cloak ...but uhh yeah this is the last email I got from them but I was accepted in but like I said this isn't my old account and the invite link they sent me is invalid now ....so would I have to reapply or what?

[night cloak]

@sacred yacht Yea, I think that’s what you’re gonna have to do. That or wait for them to make an announcement about it here. They had a link for us to share a while ago but they removed it now.

[sacred yacht]

Ok

[lone quartz]

why I can't play my previous match when I disconnected for 20 - 30 SECOND? it SECOND

[sacred yacht]

@lone quartz that happens a lot I think it happens when your afk for “too long” idk tho it’s just a guess cuz I’ve had it happen to me a lot and I’ve noticed it was because I had the app closed longer then 1 minuet atleast each time I got the issue

[lone quartz]

Yeah that make want to do this

[frigid flare]

Hi

[pure raft]

@lone quartz Go on😂😂😂

[vivid zenith]

حقوق اترو

[storm flume]

Please do not use any other language aside from English in this channel, @vivid zenith. Refer to #613267301243944960 for language channels.

[vivid zenith]

🙂

[frigid flare]

Atro_number_one_in_popularity Why the darkness?

[vivid zenith]

Atro_number_one_in_popularity Why the darkness ؟؟؟؟؟؟

[spring zephyr]

@vivid zenith @frigid flare Stop, spamming that here won't help

[pure raft]

We re all addicted to this game one way or the other no matter the bug or problem we still play. Unless another game show up wch is better and bug free than pubg then probably people can start uninstalling pubg

[frigid flare]

I whant help @spring zephyr

[night cloak]

23Days still no message or anything about my lost account.When i ask about it they saying to be patient and not repeat .Why i cant speak about my account?????????

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[lone quartz]

@pure raft SUCCESSFUL

[frigid flare]

He Not ON popularity

[spring zephyr]

@frigid flare Contact in-game support, no one here can help with that.

[vivid zenith]

With him, see 3 billion, what is free, but top?
@spring zephyr

[sacred yacht]

Ok I’ve had a mod tell me to not go off topic here but I’ma just say this one thing and that’s that deleting game won’t change much if your not reporting these issues I hear people always complaining but they are the people who never report a bug when they run into one then they wonder why the issue they keep running into isn’t being fixed

[frigid flare]

Mediums

:)

[vivid zenith]

@spring zephyr What is the solution now?

[whole yoke]

Facts

[polar marsh]

@pseudo night:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@vivid zenith You can contact in-game support for further questions regarding this issue.

[vivid zenith]

I got in touch with them and what do they answer?
@spring zephyr

؟؟

[spring zephyr]

I don't know what answers you will get. If i knew shouldn't I tell you.

[vivid zenith]

Ok, in one on 5 chicken, why are not Mashalo and Shalu a player we add and this is ISIS?

@spring zephyr

[dreamy rapids]

Hi support help me pls

[polar marsh]

@dreamy rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust vigil]

How can we help, @dreamy rapids?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy rapids. Remember to read through #faq before asking questions in the support channels.

[fiery quarry]

Help me i lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @fiery quarry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[light acorn]

Can u answers my question? @spring zephyr

[clever wharf]

why guncraft option not available for me??

[night cloak]

Same

[fiery quarry]

No it does,nt help i lost mt account before 22 days ago

[night cloak]

My partner got that option and got the guncraft skin

[clever wharf]

@night cloak same .. my brother also got this option but i did't

[night cloak]

My brother don't have it yet

Maybe I'll wait tomorrow

[fiery quarry]

@storm flume plz help i lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @fiery quarry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[fiery quarry]

@storm flume this not help me

[stuck cradle]

Anything about the S4D glitch where some ppl can’t bargain?

[fiery quarry]

Old char id - 5707459086
New char id - 5830853923
Facbook @storm flume

[hoary drift]

hello

i went to report scheter ?

[storm flume]

Hello, @hoary drift!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fiery quarry]

Old char id - 5707459086
New char id - 5830853023
Facbook @sand path

[spring zephyr]

@night cloak @clever wharf It's only available for some users yet. You will get it soon.

[fiery quarry]

Anyone help me i lost my account

[elfin canopy]

@fiery quarry, you've already provided your details. There's no need to provide it again and again.

Hopefully you'll get a response by Wednesday, @fiery quarry. Hopefully

[fiery quarry]

@elfin canopy bro i report tencent 6 times in 22 days but it not helo

Help

[digital jolt]

My phone was hacked by Hacker and I no longer control my computer, now I deleted the old version of Phone and now I am controlling but it has even run with my accounts and activated illegal programs and sabotaged my account until I pay for that until my device is released but I did not agree to something and delete all My belongings, please re-account because I love PUBG and I respect your policy very much Please reactivate my account so that you can enjoy playing again Thank you

[polar marsh]

@digital jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Wait patiently,@fiery quarry. They're working on it.

[fiery quarry]

But @mavmav it takes 22 days

@elfin canopy it takes 22 days

Why bri

[elfin canopy]

Wait patiently. Please!

[polar marsh]

@quartz star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic spade]

@normal fulcrum there's a page where you can send bargain request😒I cant see that in my account.
I've sent a pic, I'm talking about this option,check it.
I can open this in my another account but not in my primary account
@cosmic gazelle The developers are aware of the issues and working on it.

[robust vigil]

@lime juniper this is a known issue at the moment

[lime juniper]

How many players are reporting it? Is it after our most recent patch?

[elfin canopy]

Game version, @floral moon??

[spring zephyr]

I have seen atleast 5+ people with this report

[rustic blaze]

I saw more than 7+ yesterday reporting over it yesterday to be honest.

[elfin canopy]

@pale ether use #activities

[rustic blaze]

Please use section #activities @pale ether

[valid kettle]

Old id - 5384932629
New id- 5830859286
Twitter @sand path

[solar oxide]

Replay turkey county 😦 Uc event problem ... ı am buy 7000 uc but wait ... ı am need county turkey

[lime juniper]

Please mention me with one complete list with the following details for 5-10 players who have reported the issue:

▫️ Numeric user identification.
▫️ Build number.
▫️ Device.
▫️ Region.
▫️ Have you opened the game on more than one device? Yes or no. If yes, what is the operating system of both?

[elfin canopy]

You'll have to wait for 57 days before changing your country, @solar oxide.

[desert urchin]

Hello, anyone knows why sometimes I don’t receive log in verification code ?

[rustic blaze]

@desert urchin Elaborate please?

[night cloak]

why i don't have the new feature, while other @lime juniper @elfin canopy @rustic blaze

[rustic blaze]

Because its not released for everyone, it will be soon. @night cloak

[desert urchin]

I linked my pubg account to my e-mail. I tried logging in via email + password. Didn’t work. So I requested a log in code and didn’t receive it.

[solar oxide]

@elfin canopymav no other solution?

[whole pilot]

Am gotten an update from mi apps do I update the game ?

[rustic blaze]

@desert urchin Try to request a code via email? And make sure its correct.

[storm willow]

@desert urchin please post in #old since it’s a new method there may be issue.

[lime juniper]

It is currently available to a limited number of players for testing purposes, @night cloak. It will be available to everyone soon.

[desert urchin]

I did several times. @rustic blaze

[rustic blaze]

Am gotten an update from mi apps do I update the game ?
@whole pilot Whats your current verison?

[valid kettle]

@lime juniper
Old id - 5384932629
New id- 5830063292
Twitter login..

[desert urchin]

@storm willow will do so thank you

[whole pilot]

18.0

[night cloak]

@whole pilot always use Google play

[whole pilot]

Okayy

[slow roost]

Hello I have a problem

[merry estuary]

Can anyone help me with this error?

[slow roost]

I need to report

[rustic blaze]

Whats the new verison request for update? @whole pilot

[night cloak]

Thanks@lime juniper @rustic blaze

[whole pilot]

@rustic blaze Idk

[storm flume]

Hello, @slow roost!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, <@&479207138863087617> users and above can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[whole pilot]

Its my current version

[storm willow]

@rustic blaze .18 is the latest everyone using.

[rustic blaze]

@storm willow He got an update which he already did, What it could be?

[slow roost]

Like when I play in squads or duos my mic isn’t working meaning I can’t turn on mic. If I try to switch mic from mute to team or all the game crashes

[rustic blaze]

@slow roost Did you update pubg to .18?

[slow roost]

Yes

[solar oxide]

Help me pubg mobile 😦

[storm willow]

@slow roost try repairing the app..

[rustic blaze]

@slow roost Try to use #old if repairing didnt work and explain over it.

[slow roost]

Where is that

[storm willow]

Logout from the account, in home screen you will find repair option

@slow roost

[rustic blaze]

@solar oxide Re-state your issue please.

[floral moon]

@elfin canopy 0.18.0.12627

[elfin canopy]

Check pinned message in #news, @slow roost.

[slow roost]

Aahhh that one

I get it

[elfin canopy]

@floral moon iOS or Android?

[storm willow]

if the problem persist after repair please fill this https://discordapp.com/channels/393088095840370689/481197473403240451/715090597622579280 @slow roost

[solar oxide]

Replay turkey county 😦 Uc event problem ... ı am buy 7000 uc but wait ... ı am need county turkey

57 date 😦

[elfin canopy]

You need to wait for 57 days.

[solar oxide]

😦 no no noooooooo

[rustic blaze]

Unfortunately theres no other option, @solar oxide

[slow roost]

Thanks I submitted

[solar oxide]

where is the authorized person?

Can't pubg?

[storm willow]

@solar oxide is there any other issue ? The above cooldown time cannot be reverted

[night cloak]

I'm not getting my account why pubg' customer support is tooooooooo slow it's almost a month nd i did my conversation i didn't get any reply even after 6 day

[elfin canopy]

You may try contacting in-game customer support, @solar oxide.

[raven latch]

Why are you taking so much day for recovery lost account

[night cloak]

if they don't want to recover juzz tell us

we'll leave pubg

🤦

[rustic blaze]

@night cloak Just be patient please.

[solar oxide]

I will buy 7000 UC. but no turkey EVENT

[elfin canopy]

Unlinking issues, @night cloak and @raven latch?

[raven latch]

Why are spent so much uc on pubg mobile

[night cloak]

@raven latch read the pinned message in here

@night cloak Just be patient please.
@rustic blaze now we cant its almost a month bro a month not days nd they took 3 Times my info nd it was right still

[raven latch]

Please I request recovery my account

[night cloak]

nd information is juz numeric id nd name nothing else then why they are soooo sooo slow

[rustic blaze]

@night cloak We cant do anything here for this, you really need to be patient.

[raven latch]

I sending my lost account profile

[storm flume]

If you have encountered an issue with the account unlinking feature, @raven latch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[rustic blaze]

@raven latch You account has been hacked?

[raven latch]

This is my account

No bro click on unlink option

[storm flume]

If you have encountered an issue with the account unlinking feature, @raven latch, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@elfin canopy yeah bro

[rustic blaze]

@raven latch Type your old id and new id and tag moderator.

[raven latch]

Old account id 5164828255 ok

[rustic blaze]

@night cloak

[raven latch]

I tag rock47 on character id aldo

Yoshi can you help me

[rustic blaze]

If you got no issue than this, move to #pubg-mobile for a conversation please.

[raven latch]

Yoshi what I do bro

[rustic blaze]

@floral moon Report it in #old

[sharp dome]

Hello everyone wave...
Help please pray..
someone broke my account
i can join and he also
i don’t know the person how joined my account pleading_face
Can it be correction?

[spring zephyr]

@sharp dome Secure your social media account first.

[daring mauve]

Anather acant is a canect wethe your acant

[elfin canopy]

@floral moon can you DM me regarding your issue?

[raven latch]

Old id 5164828255 @night cloak

My recovery date

Help me please I lost my mind

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @sharp dome. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[raven latch]

Recovery my account old id 5164828255 new account nickname itsyourcrush @sand path @night cloak

[storm flume]

You can contact the customer service via the game settings, @raven latch. Refer to subpoint 5.3 in #faq for further instructions.

[raven latch]

I contact customer service also and gave all information on customer service

[smoky robin]

i have something to say

[rustic blaze]

@raven latch Stop spamming and wait for the customer to respond.

[polar marsh]

@frigid olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viscid wadi]

@smoky robin ?

[night cloak]

@raven latch contact the customer service and provide the right information and wait patiently you'll get the account.

@smoky robin whats the issue

[raven latch]

@rustic blaze I know when my account recover how to get my account giving update also direct

[covert mason]

Hey can we use e-mail to login into game on iOS

[rustic blaze]

@raven latch You have to wait for customer respond, Unfortunately you are not the only one facing the issue.

[covert mason]

I have my fb and google play connected and i want to switch to ios so i was wondering that

[rustic blaze]

@covert mason Yes.

[covert mason]

And i dont have accses to my fb

[rustic blaze]

@covert mason You can link your email in settings in pubgm

[covert mason]

I did

[raven latch]

Ok thanks reply and I sorry @rustic blaze

[night cloak]

@covert mason you can use facebook to login via iOS and if you have the email linking option you can use that too

[covert mason]

But i dont have acsess to my fb thats why im asking if i can login with mail on iOS

Bcs i never had ios

I dont know if there is gmail on therw

Lol