questions

[polar marsh]

@keen shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract escarp]

@night cloak we just ranking in solo europe

[night cloak]

@abstract escarp it might due to lower player counts

[undone jetty]

@lime juniper its recovred confirm thanx alot 😘😘😘😘

[abstract escarp]

@night cloak no no never bro we are DC server and many friends ,, no any game starting from 2 days

[atomic torrent]

@undone jetty what was your issue?

@lime juniper i need your help

[cloud narwhal]

Yes, due to the unlinking feature @night cloak

[storm flume]

If you have encountered an issue with the account unlinking feature, @cloud narwhal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@atomic torrent state the issue

@cloud narwhal go through the bot message

[mighty zinc]

@sand path anything..?

[night cloak]

@abstract escarp will ask them about that

[polar marsh]

@atomic torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract escarp]

@night cloak Please, quickly, because we are very close to conqueror and the problem is collective , 2 days very long time

@night cloak We try around the clock and for sure there is a technical problem you have

[night cloak]

@abstract escarp is that on emulator

[abstract escarp]

yeah @night cloak

[storm flume]

You can now access #emulator-chat and #emulator-support, @abstract escarp. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[abstract escarp]

okay

@night cloak no one there bro , dead section

[frank charm]

hello and good morning

why we cant submit cheaters reports?

[night cloak]

you need to have level 10 in this server @frank charm

[frank charm]

yeah i just saw the post lol

how to level up

[night cloak]

@frank charm by chatting in #chat

[frank charm]

heheheeh it is a discrimination

[night cloak]

refer the #613267301243944960 for more information about ranking up @frank charm

[frank charm]

thanks rocky

[cloud narwhal]

Korean version, can you help me? @night cloak

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

@cloud narwhal ^

[uncut charm]

I had got ban in my account Mentioned above in picture and by the way i didn't play with hacker any time ,even if i am a hacker how my K/D is 2.26 as normal so i am requesting you to look after my issue above @night cloak
MY ID : 5340644421

[simple rune]

Hey l

[polar marsh]

@uncut charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how can i help you @simple rune

[outer thistle]

can any support help me my twiiter suspend and i cant login my account pubg can i fix this prob?
i have all information
last time i Donte
first time
have everything

[covert spear]

@night cloak My personal account on Facebook was hacked and changed my phone number and email and my account in Buggy Mobile was hacked and now I cannot log in to my account please solve my problem

[elfin canopy]

Do you have any other social media linked with your PUBGM account, @covert spear?

[covert spear]

No

[elfin canopy]

Try recovering your social media, @covert spear and @outer thistle.

Refer to subpoint 2.8 of #faq

[outer thistle]

Try recovering your social media, @covert spear and @outer thistle.

Refer to subpoint 2.8 of #faq
@elfin canopy i cant recovery it my twiiter suspend

[wraith pine]

Is teaming up in solo mode allowed????

[elfin canopy]

Contact customer support, @outer thistle.

[e-mail]

No,@wraith pine! Report them via in-game report system.

[wraith pine]

I reported so many yet I've never received any feedback saying they are banned

@elfin canopy

[real totem]

hi , in the season 4 my gmail account was hacked and after it was closed so senses then
I have Facebook account connected to the game but I need to connect with a gmail also so I can pay the royal pass

[elfin canopy]

It's not necessary you receive any feedback regarding your report, @wraith pine.

Unfortunately the unlinking feature has been disabled as for now, @real totem.

[wraith pine]

Well it should be necessary still waiting to receive my ban yet as well

[elfin canopy]

Post your feedback in #old, @wraith pine

[wraith pine]

*pan

[real totem]

I know but even if it's not if I need to unlinke an account I will need to sign in with it

mav can you answer me?

[twin tangle]

One of my friends acc has been hacked and he also purchased ROYAL PASS any way you guys can help he has one FB acc

[night cloak]

@real totem you can use https://www.pubgmobile.com/pay to purchase royal pass

@twin tangle contact facebook

Hello,

I have a problem accessing my mobile pubg account because the linked twitter account (associate) is deactivated so I can no longer access my pubg account.
Please help me ! 😢
#questions

[austere raft]

Why I can't recover my account 😢😭

[elfin canopy]

Recover your Twitter account, refer to subpoint 2.8 of #faq

@night cloak ^

[outer thistle]

same prob with all idiot Twiiter

Recover your Twitter account, refer to subpoint 2.8 of #faq
@elfin canopy no one can recovery

[elfin canopy]

Do you have any other social media linked with your PUBGM account?

[outer thistle]

why we cant chang our accounts in other email ?
we have all informtion

Do you have any other social media linked with your PUBGM account?
@elfin canopy no

[real totem]

@night cloak iam from libya so I can't pay in this payment method

[austere raft]

@elfin canopy
Every time I start new conversation i got same response why, can u help me please

[elfin canopy]

Contact customer support,

[e-mail]

Refer to this video, @austere raft

https://discordapp.com/channels/393088095840370689/481200416349224980/712739715660382279

[polar marsh]

@simple rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Twitter just refuses to reactivate me @elfin canopy

[outer thistle]

Twitter just refuses to reactivate me @elfin canopy
@night cloak same and lose my account

[elfin canopy]

Contact customer support, @outer thistle and @night cloak.

[e-mail]

[umbral bone]

@austere raft They want you to contact them from a new account with the same account that you canceled

@Mav#3952 hi bro can ask you ?

@Mav#3952

[night cloak]

@umbral bone yes

[austere raft]

@umbral bone
I do, but I linked the game with two social media

@umbral bone
How I can unlink one of them?!

[storm flume]

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[austere raft]

@elfin canopy
I do everything same the video

Three times

[night cloak]

@austere raft if you provided the correct information you'll get your account soon

[austere raft]

@night cloak
I do it's first time since three weeks, and last conversation before two day

Same response

[night cloak]

@austere raft can you provide the screenshot if that

[outer thistle]

@night cloak iam lose my twiiter acount and now cant login my pubg mobile account can i fix this prob?
iam have all informtion
twiiter
first time Donate
last time
last time login
can i back my account ?

[austere raft]

Ok i DM you since two week about that

@night cloak

Wait

[night cloak]

@outer thistle contact Twitter and regain the access to that account

[outer thistle]

@outer thistle contact Twitter and regain the access to that account
@night cloak cant suspended for every without any reason

[night cloak]

@outer thistle is your PUBGM account banned

[outer thistle]

@night cloak no not banned just cant login

[night cloak]

@outer thistle contact Twitter and regain the access to that account

[inner dove]

This is hacker

[austere raft]

Nobody help me here why?!

[outer thistle]

@night cloak them suspended my account for ever
iam try with them, from, 27 april
and answer me we cant recovery ur account with out any reason

[inner dove]

I have the video when he kill all my team with one magzine all bollets haed shot

[night cloak]

@austere raft wait patiently

[storm flume]

Hello, @inner dove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[austere raft]

@night cloak
I'm waiting three weeks

[night cloak]

@outer thistle unfortunately we cant help you with that you can contact the in-game customer service for more

and avoid spamming in here about that issue

@austere raft start a new conversation if they didnt reply

[austere raft]

@night cloak
Wow I told you this is third conversation!!

[night cloak]

@night cloak Please help me
I have a problem accessing my mobile pubg account because the linked twitter account (associate) is deactivated so I can no longer access my pubg account.
Please help me ! 😢
I contacted the support several times and still no response it's been more than 4 weeks

[austere raft]

Every time i do new conversation with CS and same response

@night cloak

[night cloak]

@austere raft wait patiently for them to process it

[austere raft]

@night cloak
Are you bot?!

[wet laurel]

anyone know if emulator for chinese pubg version is working? it just says that the game is in beta and not working

[night cloak]

@night cloak unfortunately we cant help you if you dont have a login method

[storm flume]

You can now access #emulator-chat and #emulator-support, @wet laurel. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

@night cloak i have all information

@night cloak try contacting the customer service

https://discordapp.com/channels/393088095840370689/481200416349224980/711923605155610674
@austere raft

I contacted the support several times and still no response it's been more than 4 weeks

[austere raft]

I want real moderator to help me please

[night cloak]

@austere raft yes 😢

Please @night cloak

[austere raft]

@night cloak
How I can contact the real CS

[edgy helm]

My account lost

@night cloak

[austere raft]

All my money in the game will Lose

[night cloak]

@night cloak please do try to understand that if you dont have a login method you'll not be able to access that game account, create a new account

@edgy helm could you explain the issue how you lost that

@austere raft what were your old and new ID

@night cloak What about the money I spend?

[austere raft]

@night cloak
My old ID: 5165945302

[night cloak]

@night cloak unfortunately I cant help you with that contact CS

[edgy helm]

@Rock47#3852

[night cloak]

@edgy helm please do use english

@austere raft new ID

[austere raft]

My new ID: 5830885592
@night cloak

[night cloak]

@somber solstice i got a real problem on pubg mobile. My friend account has been stolen. Please help..:(

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[edgy helm]

My account was hacked, they linked the gamecenter to my account

@Rock47#3852

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @edgy helm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[random night]

Old ID 548637195
New ID 546465456a
My account access (Twitter) is deleted without doing any thing

[slender grove]

@edgy helm

[night cloak]

I'm sorry but it's not a support that normally is meant to help people and not break their heads, you are useless
CONARD

[karmic drum]

Good morning .. i want to ask if phoenix os is safe for playing pubg mobile

[trail shadow]

PUBG support cheaters!!!

[placid spear]

My account unlink was lost when I made no mistake And now I have given the correct answers 3-4 times, but I am getting the same msg

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[austere raft]

@placid spear
Me too, and nothing new

[placid spear]

I want to uninstall pubg and gossip Because there is a limit of 20 days, I am getting hurt on this topic every day

[mighty zinc]

@placid spear I'm with you buddy :)

[placid spear]

@mighty zinc hmm

[amber cedar]

Can anyone tell how brothers in arms mode achivement count?

Yestarday i was playing with my clanmate that time 2 matches counted. Dont know how it count.

[placid spear]

Pubg Discord support can't help either, in which case you have nothing to do with the same pubg costomer

[slender grove]

@placid spear 10 account and come back 1

[placid spear]

I wish this unlink option would not have come

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[placid spear]

This unlink fiture caused a lot of loss to me too

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[placid spear]

@storm flume 👍This bot raised my head

[night cloak]

!help

[cold otter]

@normal fulcrum why i cant able to report cheaters details in cheater-report showing i dont have parmission to post

[normal fulcrum]

@cold otter You need to have rare or above role

[zenith jacinth]

Hello Guys, my account has been linked with Game center and facebook,
Facebook has been disabled, if i unlink it from game center and i link my account with an email or phone number can i access it ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @zenith jacinth, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@fiery wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@cold otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor badge]

@slender grove
Same social media Facebook unlinked recover

Old account
5283801472

New account
5829771512

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor badge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[hexed garnet]

Who are the @Rare users and above??

What do u mean rare users?

[night cloak]

@hexed garnet refer #613267301243944960

Why can't I post to cheaters?

[willow vapor]

Can anyone tell me why this is happening

It just keeps loading

[elfin canopy]

Level 10 or above, @night cloak.

Check your rank in #481204134859505684 by typing !rank

Switch network, @willow vapor

[willow vapor]

What do you mean?

[hexed garnet]

@elfin canopyhow to rank up?

[elfin canopy]

By chatting, @hexed garnet

@willow vapor If you're using data then switch to WiFi and vice versa.

[storm flume]

Please refer to subpoint #4.10 in #faq for further information, @willow vapor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hexed garnet]

@elfin canopyohh OK so how are you man. How is it going

[lilac bloom]

I have quesion some ppl report in channel report and video is clearly hack and marked with green but when i cheak them not banned why?

[elfin canopy]

Not here, @hexed garnet.

In #chat or #pubg-mobile

I'm doing fine. Hope you're doing good as well.

[hexed garnet]

@elfin canopytnx.

@lilac bloom how do you know. It's not banned?

[normal fulcrum]

@lilac bloom Well that's just a verification by discord members. After discord members verify, it is sent to backend team and they cross verify before giving a ban. It's a log process

[lilac bloom]

@normal fulcrum ok tahnks

[night cloak]

How to raise! Rank

[elfin canopy]

By chatting in #chat or #pubg-mobile depending on the context, @night cloak.

Make sure to read #613267301243944960

[placid spear]

@elfin canopy
Can you tell me how to mail to PUBG customer service

[elfin canopy]

[e-mail]

@placid spear ^

[placid spear]

@elfin canopy I want to complete something on unlink issus

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[minor badge]

@elfin canopy oyher
Same social media Facebook unlinked recover

Old account
5283801472

New account
5829771512

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor badge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[minor badge]

Other

[polar marsh]

@gray marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@jolly kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusty escarp]

I found new glicth

[normal fulcrum]

@dusty escarp You can report any bug or provide feedbacks in #old. Make sure to post it in single message along with screenshot

[jolly kettle]

@normal fulcrum

Brother There is considerable amount of cheaters lately, any news on this matter?!

I documented full fledged cheaters yesterday i never got chicken dinner since 3 days 😕. We are bots against them full magic every thing they have it's really bothering

[storm flume]

Hello, @jolly kettle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[jolly kettle]

Sent to this form and made youtube video about them.

Clash of Cheaters 🤣

[cold otter]

@normal fulcrum how can i get rare role can u guide me

[night cloak]

@cold otter chat in this server(in #chat and topics related to pubg in #pubg-mobile ) make sure not to spam and follow the #613267301243944960 .

[distant ferry]

Hi, the game takes me out of values.

I don’t know what’s going on?

Can you answer?

[amber cedar]

Can anyone tell how brothers in arms mode achivement count?
@amber cedar ?

[distant ferry]

@elfin canopy Can you answer me, sir?

[fickle wave]

I respect you and appreciate your tiredness with us, but can you solve the problem, please with my lost account.
I have spoken a lot and they give me some answers and they did not complete with me :)

[storm flume]

If you have encountered an issue with the account unlinking feature, @fickle wave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jolly kettle]

@amber cedar ?
@amber cedar

1st You have to play using your mobile device , then activate the brother in arms under frinends list in the lobby and be matched using it.

[night cloak]

@distant ferry could you explain what you're trying to say

[amber cedar]

My 12 matches have been counted but i dont know how it counted because i have played with my teammate normal classic and it counts.@jolly kettle @jolly kettle

[night cloak]

@fickle wave can you provide the screenshot of the last message from CS

[amber cedar]

I know there is a brothers in arms option but without play thay it counted in achivement.

[distant ferry]

The game takes me out.

[jolly kettle]

My 12 matches have been counted but i dont know how it counted because i have played with my teammate normal classic and it counts.@jolly kettle @jolly kettle
@amber cedar
Did you asked them if they activated it?

[fickle wave]

@night cloak If your account is linked to social media / Facebook Twitter / WeChat etc) you can restore your progress by logging back into your social media on the login screen.

[neat current]

we are an Esport we need help , please who is here that we can contact with ,

[amber cedar]

@jolly kettle should we all want to activate same like rookie or veteran

[jolly kettle]

Yes > @jolly kettle should we all want to activate same like rookie or veteran
@amber cedar

[amber cedar]

Ok thnx

[night cloak]

@fickle wave did you try logging in to the old account

[fickle wave]

@night cloak yes bro but nothing that was since 5 days ago

[jolly kettle]

@amber cedar Its possible to be matched with randoms as well

[fickle wave]

@night cloak I have completed all the necessary steps

[night cloak]

@fickle wave did that create a new account

Pubg when i aim on enemy bullet doesn't hit on enemy and my game lags when i open scope and its lag in close range fight

There are 180,000+ account lost cases know😂🤷🏻‍♂️i wonder will i get my account in this year or next life??😅

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fickle wave]

@night cloak On the same account as social media is Twitter

From the same account I log in from, get me out and want me to create a new account

[wise ember]

I need to contact someone in pubg

Someone linked his email to my account

[night cloak]

@fickle wave what were your new and old In-game user ID

[wise ember]

And this respond i got from them

[pulsar steppe]

@neat current kurdish e-sport?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @wise ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@wise ember it will take upto 90 days

[wise ember]

Until 90 days the hacker will ban the account

Wtf 90 days for this issue

I payed more than 10k in my account 🤣

[feral knoll]

@pulsar steppe ?

[night cloak]

@wise ember The customer service receives a large number of support requests every day. It takes time to review all of them,

[polar marsh]

@wise ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pulsar steppe]

@feral knoll ?

[austere raft]

@night cloak
What the new about my account, you took the new and old ID

[night cloak]

@austere raft they'll contact you

[austere raft]

@night cloak
Ok thanks

[feral knoll]

@pulsar steppe whats your issue?

[night cloak]

@feral knoll @pulsar steppe if you guys dont need any support, please do use #chat

[tired fractal]

can i use unlink feature to chance one facebook account and link another? i know its disabled atm but just asking :)

[polar marsh]

@polar moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@minor badge Have you created new account with the same social media and contacted CS from that account?

[polar marsh]

@wise ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@polar moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic breach]

@night cloak i have a question there is a bug

[elfin canopy]

What is it,@sonic breach?

[tired fractal]

can i use unlink feature to chance one facebook account and link another? i know its disabled atm but just asking :)

[austere raft]

@elfin canopy
Can you help me please?!

[sonic breach]

@elfin canopy the dessert Ak lucky spin for me its showing on the rewards side that i have drawn 206 prizes

[heavy gorge]

hi i ned support

[elfin canopy]

I guess yes,@tired fractal! But let's just wait for how they introduce that feature in future.

[lucid locust]

Can you help me please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heavy gorge. Remember to read through #faq before asking questions in the support channels.

[austere raft]

Any moderator can help me here please?!

[elfin canopy]

Can you post a screenshot, @sonic breach?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @austere raft. Remember to read through #faq before asking questions in the support channels.

[sonic breach]

@elfin canopy and its showing that i have spun it only 185 times

and i done the math

[lucid locust]

I would like to unlink the social media account, but the icon does not appear to me, knowing that the game update is the latest update

[sonic breach]

i have spent more uc

[elfin canopy]

The unlinking feature has been disabled as for now,@lucid locust.

[tired fractal]

@elfin canopy alright, sick :)

[final spade]

Hey
I can't change region because when i made this account i choosed Europe
As my region but i don't live in Europe
So i have to use vpn to get daily achievements and rewards
So can you help me applying for changing the region so i can get the rewards
And the vpn make the game sucks

[austere raft]

@elfin canopy
I was contacted the CS about my losting account but every time same response, can you help me please

[sonic breach]

@elfin canopy check my msg

[elfin canopy]

Hold on everyone.

[austere raft]

@elfin canopy I'm waiting for three weeks

[elfin canopy]

If it's showing 185, then I guess it's 185, @sonic breach.

[sonic breach]

@elfin canopy nah dude i have spent 10000+ uc that is 200 + spins

[elfin canopy]

Did you provided your old and new character ID here, @austere raft?

[austere raft]

No

[sonic breach]

look

[austere raft]

I don't remember

[sonic breach]

@elfin canopy

[austere raft]

@elfin canopy do you want the ID of my new and old accounts

[sonic breach]

206 prizes drawn and its only showing 185 spins @elfin canopy

[lucid locust]

I forgot the username of my linked account, can I know it from the game?

[unkempt python]

How to add pubg mobile lite news update discord bot in server

[austere raft]

@lucid locust
Hahah it's joke right?!

[elfin canopy]

You haven't gotten AKM? @sonic breach

[lucid locust]

Can I recover my account from the Vietnamese version to the global version?

[elfin canopy]

Check pinned message in #discord, @unkempt python

Unfortunately you can't, @lucid locust.

[sonic breach]

i have on my 18th spin but i was doing 200 so i can get the 3 material @elfin canopy but i havent gotten the AKM again

its completely a bug

[elfin canopy]

Yes, @austere raft!

Your old and new accounts character ID please.

[sonic breach]

206 prizes drawn but showing 185

[austere raft]

My old ID: 5165945302
My new ID: 5830885592
@elfin canopy
Please help me I need your help sir, I'm waiting for three weeks and nothing new with my problem

[sand path]

@sonic breach you already got akm right?

[sonic breach]

@sand path not for my 200th spin

@sand path i got it at 18 th spin

[sand path]

It's not a bug luck will reset to 0 at 199 if you get it at 199th

[sonic breach]

nahhhh

[sand path]

Yeah

[sonic breach]

i

im saying i got in the first 18th spin

[final spade]

Hey
I can't change region because when i made this account i choosed Europe
As my region but i don't live in Europe
So i have to use vpn to get daily achievements and rewards
So can you help me applying for changing the region so i can get the rewards
And the vpn make the game sucks

[sonic breach]

it has not reset for me

[sand path]

It got reset at 18th and then it got counted from 0, there.

Hence 206 spins

[elfin canopy]

No,@final spade! You cannot change it as the feature is not available in your selected in-game region

[sonic breach]

@sand path thats a thing ?

[austere raft]

@final spade
U have to wait 30 days or more

[sand path]

Yes @sonic breach

[sonic breach]

@sand path thats unfair : P

[sand path]

:/

[elfin canopy]

No,@austere raft. They can't change it. As that feature is not available in European region.

[austere raft]

@elfin canopy
Did you take my ID's sir?!

[final spade]

So can't i apply a form so they can change it for ms @elfin canopy

[austere raft]

@elfin canopy
I don't know about that

[elfin canopy]

No,@final spade! Though you may contact in-game customer support.

[sand path]

5266875869 5830506871
New account's social account is not the old unlinked one

@final spade

[elfin canopy]

@austere raft Did you deleted your message?

[austere raft]

@elfin canopy
My old ID: 5165945302
My new ID: 5830885592
That is my information sir

@elfin canopy
No, why?!

[elfin canopy]

It's alright.

[austere raft]

@elfin canopy
and I linked my account for two social media, it's okay?!

@elfin canopy
OK thanks sir

[elfin canopy]

You've already provided your IDs, @austere raft

[polar marsh]

@knotty flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final spade]

@sand path i didn't understand what do you mean

[elfin canopy]

You need to make new PUBGM account with the same social media which you unlinked from your old account and then contact CS from that account, @final spade.

[neat current]

@somber solstice we are E7 gaming (Esport Organazation) e7gaming.com , with players from PMCO finals , we have an issue we want to talk about it in private if possable please

[final spade]

My account is already back and i am using it now @elfin canopy

[sand path]

@final spade on that same uid?

[final spade]

The account that i asked you to recover is back

[sand path]

On the same new ID? @final spade

Which I mentioned.

[final spade]

None

My id is 5458121390

[sand path]

From which ID did you contact cs. @final spade

[final spade]

Those you mentioned belongs to my friend

Not mine

[sand path]

Ahhh

[final spade]

When i contacted cs
I contacted with this account 5829015867

[sand path]

Yep this one matches our records

Thanks

[iron solstice]

@sand path what about my account?

[final spade]

You think they will change region for me or shouldn't i bother it@sand path

[sand path]

5266875869 5830506871
New account's social account is not the old unlinked one

This is why your friend has not gotten it back. @final spade

[azure ridge]

I want transfer my account from global to vietnam

[sand path]

ID? new and old @iron solstice

@azure ridge not possible

[azure ridge]

My friend transfer !!!

S10

S11

[neat current]

@sand path is it not possable to talk with administrator ??

[sand path]

You can contact customer service in game for that. @azure ridge

Regarding? @neat current

[iron solstice]

@sand path will my old account recover in my new account ?

[final spade]

Actually i got my account after i contacted the Arabic server

[sand path]

Yes. @iron solstice

[iron solstice]

@sand path how many days it will take ?

[sand path]

No idea. @iron solstice

[iron solstice]

@sand path week ?

[sand path]

5150265939 5623594138 Old account has no unlink records
@night cloak
@sand path

[elfin canopy]

Contact one of the admins or manager of PUBGM MENA regarding this, @neat current.

[neat current]

they are not fair , because we are not arab

[placid spear]

k@sand path I had cleared the data of my Unlink Social media Play Games. When I was unlinked, the old id is not showing the record because of that, right

[sand path]

@night cloak there is no history of unlink on your old account.

[neat current]

we contacted them they dont have any evedence , they say your player killed other player behind smoke , and thats not possbale , wtf . it is cheat haha so funny

we are cheating because we killed players beind smoke , thats what they say 😄

[sand path]

@night cloak did you even read my message?

[placid spear]

@sand path I had cleared the data of my Unlink Social media Play Games. When I was unlinked, the old id is not showing the record because of that, right

[sand path]

@placid spear maybe.

[placid spear]

@sand path I am ready to give you the proof you want

[sand path]

What was your ID again? @placid spear

[placid spear]

Ok

Wait

Because I was scared when it was unlinked and I did a lot of things like data clear etc. to get my account back with play games

@sand path
New Id- 5830068126
Old ID- 5196148250

[woeful vault]

[placid spear]

@sand path I can give all the proof regarding my old ID and new ID but I need my old ID please

[nova fog]

@sand pathSir please tell what'll I do now????

[sand path]

Wait patiently

[nova fog]

@sand pathok

[sand path]

Send if you have. @placid spear

[night cloak]

@sand path old account id -5179740852
New account id-5834924664

[mighty zinc]

Well I’ve got proof too...

[sand path]

Yeah

@sand path old account id -5179740852
New account id-5834924664
@night cloak

5179740852 5834924664 New account's social account is not the old unlinked one

[mighty zinc]

I’ve an Instagram page where I post my gameplay

Also some screenshots.. if that would help

[sand path]

Dm me the link. Maybe they'll consider it. @mighty zinc

[mighty zinc]

Okay

[sand path]

Screenshots!

[halcyon mulch]

Hello, I want to talk about a problem in my Korean Bupgi Mobile account that I cannot access

[night cloak]

@sand path bro i used the same gamecenter account to create my new account that i used to unlink from my old account.

Hi, my twitter is hacked, and my fb account is disabled . I do have access on the game . what should I do?

[placid spear]

@sand path Give me the proof you want

[halcyon mulch]

I want someone to help me ?

[surreal geode]

There is an email linked to my pubg ACC but I don't recall linking one so how to remove?

[night cloak]

@night cloak change the Twitter password and enable 2FA and do 'logout from all sections'

@surreal geode unlinking feature is disabled atm

[surreal geode]

When's it available I can unlink email?

[storm flume]

If you have encountered an issue with the account unlinking feature, @surreal geode, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

I do not have any access on my twitter account. @night cloak

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Even though I have a proper connection the server is not responding

@sand path my facebook is deleted see i used the same gamecenter account to create the new account

[sand path]

ok

[night cloak]

What should I do now?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pseudo pawn]

if one of my squad player deny to play pmis can i recruit someone else

[summer pumice]

@elfin canopy I have installed again and it's not working that linking process

[sleek fulcrum]

How i can solve this problem??

[placid spear]

@sand path helloe

[night cloak]

@storm flume its not working

[storm flume]

Please refer to this channel's pinned messages for further information, @pseudo pawn:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[trail shadow]

PUBG support hackers!!!

[night cloak]

i lost my account Because of the link feature

[elfin canopy]

Contact customer support, @summer pumice.

[bronze warren]

Hi

If the account is running, it cannot log in

[wise ember]

Okay then my account got hacked and the person who logged in my account has linked the account to his email and pubg mobile custome service tells me they can’t help now and they are sorry if this will cause any inconvenience 😂😂 and I payed more than 10k$ in my account and now i will lose it okay will good work pubg mobile and there’s no one you can contact

[bronze warren]

old history

[night cloak]

Does anyone know why I gifted my friend 1000 uc worth of gifts...and why we only went up by 100 synergy!?!

[topaz oar]

can i use mini 14 as a sniper for weapon master ?

[polar marsh]

@wise ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

This game...!!! Ughh

[storm willow]

@topaz oar yes mini is sniper

[night cloak]

Even after downloading dns changer it is showing request timed out

[storm willow]

@night cloak try changing your isp

@night cloak

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @wise ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I have done everything and the results are same

Smh😐

[summer pumice]

@elfin canopy I have but no response

[topaz oar]

report section is closed or open ?

[placid spear]

@storm willow Sir I have sent you to VideoLink Personal

[night cloak]

Account link explain

[fathom plover]

Hi someone has my twitter account which I use to link to my pubg. I changed the password to my twitter but he still has access, how can i stop this?

[storm willow]

@placid spear give view permissions or upload the video here

[night cloak]

@fathom plover logout pubg then login again

Help.!!

[storm willow]

@fathom plover Login to Twitter - settings - apps and session Logout from all sessions

[fathom plover]

Okay thanks @night cloak @storm willow

[storm willow]

@night cloak contact your isp. If you are on mobile data try changing Wi-Fi or the reverse

[night cloak]

@night cloak ude repair option

[placid spear]

@storm willow I have given you permission

[storm willow]

@placid spear no.. not yet updated

[night cloak]

@storm willow how yo unlink twitter account

[storm willow]

Account unlink feature is disabled as of now @night cloak

But if your account is compromised you may follow #faq 2.5

[rare trail]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rare trail. Remember to read through #faq before asking questions in the support channels.

[storm willow]

Not that you will be restricted to single login method after revoking access

[night cloak]

@storm willow just because my twitter account Hacked and Hacker can use my account

[elfin canopy]

Are you trying to link email or phone number,@summer pumice?

[placid spear]

@storm willow Sir, I have uploaded the video to your personal link  You can't ask me for permission after I asked for permission. I don't understand what happened

[obtuse tree]

@bronze warren type your problem here

[night cloak]

@rare trail For what

[storm willow]

@placid spear please enable view permissions for everyone who has link or feel deee to upload here

[summer pumice]

@elfin canopy I'm trying to link email phone number not accepting

[steel pond]

I have a quick question

[elfin canopy]

Email or phone number,@summer pumice ?

[summer pumice]

@elfin canopy email

[elfin canopy]

No quick questions.

[bronze warren]

Hi I need help

[placid spear]

@storm willow Ok, do we upload the link here?

[storm willow]

@rare trail you got scammed.. we cannot help you on that, you may get refund from that scammer via bank or complain officially to cyber crime or whatever law enforcement in your country that handles such issue.

[night cloak]

@summer pumice may be Your account already link via mail you are using currently

[elfin canopy]

@summer pumice you sure you're entering correct email?

[summer pumice]

@night cloak no I have creat new email id for link

@elfin canopy yes

@elfin canopy I'm getting code but it's saying

[steel pond]

Is something like WTFast Game Accelerator prohibited ?

[flat wing]

Hey guys i have a question pls ,
Like can i use my pubg mobile account on emulator ?

[night cloak]

@summer pumice Try with random password

[flat wing]

@elfin canopy

[rare trail]

But in this situation im the victem !

[night cloak]

@flat wing yes

[elfin canopy]

Post about it in #old with details in a single message, @summer pumice.

And try contacting CS again. 😕

[bronze warren]

Hi hi please I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bronze warren. Remember to read through #faq before asking questions in the support channels.

[storm willow]

@rare trail you got stolen by a random person, you need to find him

@placid spear upload video directly

[flat wing]

@night cloak i play mobile .
Like if i buy a computer i can play on it? @elfin canopy

[storm willow]

You can upload up to 100mb in the server

[night cloak]

Never share your id password with anyone

[placid spear]

@storm willow OK

[rare trail]

Her name is fatma albedwawe what els information u need too ?

[night cloak]

@flat wing yes

[flat wing]

@night cloak okey

[summer pumice]

@elfin canopy hmm

[rare trail]

She's from united arab emirats

[elfin canopy]

Yes, @flat wing! You can use the same account for PUBGM mobile and Emulator.

But it's better to create a new account for Emulator, just an advice.

[dry hill]

hello where can I address the problem that I was stuck for nothing?

[bronze warren]

If the account is running, it cannot log in

[topaz oar]

which chat section should i chat for growing up my levels ?

[flat wing]

@elfin canopy why?

[polar marsh]

@bronze warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rare trail]

So now I cannot charge anything on my pubge account pleas help me

[elfin canopy]

That's how I've seen some people, it's totally up to you though,@flat wing! I'm not an emulator expert.

[rare trail]

And i want ti get my money back

[storm willow]

@rare trail we cannot help you on the issue.. you need file a complain through law enforcement agency in your country and file a case against the scammer

[sharp onyx]

@topaz oar please use #chat

[placid spear]

@storm willow I sent the video, sir, after seeing it, please remove it. There are a lot of scammers here

[sharp onyx]

@placid spear next time please send video in DM. It has personal information

[topaz oar]

@sharp onyx thanks

[rare trail]

But we dont have any law for these on my country, u know what i dont whant to get my money back all what i need now is find a solution to charge uc on my account again pleas please

[placid spear]

@sharp onyx Hmmm, let's just say I've seen better

[storm willow]

@rare trail nothing can be done. The UC purchased via unauthorised method will be reduced from the account.

[placid spear]

@storm willow sir did you get the video

[acoustic cedar]

hello

[jolly flame]

Hi

[acoustic cedar]

I took that random week and I never played with a hacker

[minor badge]

@sand path
New Id- 5829771512
Old ID- 5283801472

[rare trail]

So now how can i charge my us that silly

[acoustic cedar]

@storm willow hello

[grim surge]

pubg gelen varmı

[obtuse tree]

some staff member please help this guy @bronze warren

[polar marsh]

@acoustic cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[calm spindle]

The worst customer services I’ve ever seen. We’ve paid millions for this company and that’s who you treat your players? My account has been hacked and the only thing i need is to unlink my Facebook account but you’ve disabled this feature and no one is helping me. Why does it take 90 days for you to respond to my case ? It will only make things worse.

[storm flume]

If you have encountered an issue with the account unlinking feature, @calm spindle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[random flax]

‏I have issue with pubg mobile app, there is someone accessing my personal account while I’m offline, he sign in and changes the clothes and weapons selection, please I need you to solve this issue couse it’s really annoying!
ID: 5149154592
Name: ūNASSERū
Email:[e-mail]

[night cloak]

@random flax change Your password

@night cloak For what

[storm willow]

@placid spear yes

[fickle wave]

@night cloak They asked me this question and I wrote it a lot, my dear, I wrote it this morning. I will search for it above> @fickle wave what were your new and old In-game user ID
@night cloak

[minor badge]

@random flax change your linked social media pass fast ..

[dry hill]

hello where can I address the problem that I was stuck in Pubg for nothing?or that I played with a team hacker or I changed the application on the emulator (I had Gameloop and I changed to Smartgaga because I had a bag on the erangel map)
My ID: 522279709
Nickname:乄『H͜͡oRo』

[night cloak]

@dry hill Banned?

[dry hill]

@night cloak Yes

[polar marsh]

@dry hill:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid spear]

@storm willow Sir, can you help me? I have been discussing discord here for a long ti

[random flax]

@minor badge I changed it

[calm spindle]

@night cloak @storm willow @sand path I need immediate help. My account has been hacked and I need to remove my fb linking.

[modern saddle]

Man, I need emulator support guys.

[random flax]

@minor badge I have three social connections and I have it, but it logs into the account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @calm spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[shy mist]

@lime juniper
Everyone should have an opportunity to report in #cheater-reports portal...
Y does only RARE or above has opportunity..Lol I don't have free time to spend here .. Probably half the guys are on purpose over here ..Pls don't ask me to report in-game or link...Since 2yrs I haven't seen any guy I reported getting banned...Forget people,one amongst my list was using hacks and u couldn't ban him...If the anti-cheating system ain't improved u'll lose player

[crisp garden]

Because of many reports in short time

[shy mist]

@crisp garden Dude what do u expect ? Since ur system is weak hence frustrated people tend to complain in time..Many reports in short time is a way lame answer substantiating u guys failed to remove cheaters..

[dense pumice]

Someone have access to my account and he play with my account what can I do to stop him

[night cloak]

@dense pumice is there any other account linked with PUBG MOBILE

[crisp garden]

You can report it in http://cheater-report.pubgm.cc/

[dense pumice]

Yes Facebook and Twitter, I know twitter just

[night cloak]

Do you have access to the account now @dense pumice

[shy mist]

@crisp garden If U've enought patience read my first statement ..I've mentioned that link didn't work in span of time..I've proof too..

[crisp garden]

#cheater-reports is just extra work done by error to help the community

[dense pumice]

Yes from Twitter not Facebook> Do you have access to the account now @dense pumice
@night cloak

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @dense pumice. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[random flax]

I have issue with pubg mobile app, there is someone accessing my personal account while I’m offline, he sign in and changes the clothes and weapons selection, please I need you to solve this issue couse it’s really annoying!

I have rescuer all my social accounts by changing the details, but still he can access the account and I am afraid that he use some third party apps that will banned my account 😦 don’t forget that he spent some UC for nothing..

[modern saddle]

Guys.. I'm opening the installer but nothing is coming up, no error no window

[granite frost]

I mean if u guys just look at the top 100 headshot averages, it’s impossible to have % above 40 without using aimbot

Recording isn’t gonna solve the problem

[night cloak]

@sand path Any hope to us?

[muted cipher]

Anyone here?

I have issue with gun skin

[abstract escarp]

i want role for report some players with video

[manic pasture]

I want to enter the hacker reporting channel but I can't, what do I do?

[polar marsh]

@torn tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@manic pasture you need to get to level 10.you can check your rank by typing !rank in #481204134859505684

[polar marsh]

@celest sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[low vine]

Hello can I ask u something about link acc ?

[fleet birch]

Anyone having some issue with gyroscope? The sensitivity feels lower while playing on max 300 settings.

[low vine]

My acc have to two link owith Facebook n Twitter

I want to remove from Facebook n get only in Twitter

Can I do that?

My Facebook get hack by someone I don’t know

[crisp garden]

Change your pass in Facebook then

[low vine]

I can’t he hack my Facebook

[crisp garden]

Contact Facebook support and recover account

[storm willow]

@night cloak repeat the process contacting CS

[storm flume]

Your level is defined by your server activity, @abstract escarp. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

[storm willow]

You need to reach level 10 @abstract escarp

[prime merlin]

Hello Pubg team ..

I have been banned in Pubg Mobile Game which shocked me in fact since I didn’t break any rules or did any violation.

I tried to send Email but always they reply with auto-reply same email.

Am always sticking to the violation terms and conditions of the game. In addition I have paid more than 10,000$ from season three up to season thirteen. Also I am subscribler with Pubg RP system for daily UC and RP points for more than 3 seasons. I have never cross the limitation or denied the game policy and end user license agreement.

This if it is indicating would indicate only for one thing which is that I am too much addicting to this game and am not willing to do anything or causing any reason might lead me to be banned.

I wish if you cancel this banning as soon as possible since there are a lot of new mythic outfits I would like to buy to get mythic fashion.

and I don’t want to miss them due to the banning because these outfits has limited time and from then later will not be available any more.

I am Pubg player since season 3, I believe that Pubg system will clarify the banned cause.

Details :
Level : 70
Pubg Account ID : 5233137637

[low vine]

I try but they don’t feed back

[civic surge]

for last 2/3 days, amount of hacker increased , now many people use magic

disgustiong

[high sorrel]

@bronze warren

[dusty rover]

I want to unlink facebook from my game.and i linked twitter and email address to the game.i need to do this process quickly because im selling my fb account for private concern.pls help me admins @lime juniper

[storm flume]

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[low vine]

So can I remove link with Facebook Or not

[polar marsh]

@lone tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @low vine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quiet trout]

Cheater report ?

[civic surge]

how to end a conversion in customer service? @normal fulcrum

[night cloak]

@lime juniper in the mic issue form it says numeric user identification .. what's that??

[torn jacinth]

how i get emulator support channel any moderator???

[storm flume]

You can now access #emulator-chat and #emulator-support, @torn jacinth. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[craggy blade]

@night cloak The numeric I'd of your game account.

[night cloak]

@craggy blade character id right?

[craggy blade]

Yes

[lime juniper]

@night cloak:

[night cloak]

Lol it wasn't showing on my phone 😂

Anyway thanks a lot

[onyx briar]

how to block people

[grand grove]

i need someone to talk with him for now

[random flax]

I have issue with pubg mobile app, there is someone accessing my personal account while I’m offline, he sign in and changes the clothes and weapons selection, please I need you to solve this issue couse it’s really annoying!

I have rescuer all my social accounts by changing the details, but still he can access the account and I am afraid that he use some third party apps that will banned my account 😦 don’t forget that he spent some UC for nothing..

[abstract escarp]

i want role for report some players with video

[polar marsh]

@prime merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

@abstract escarp you want to report cheaters?

[polar marsh]

@wise ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[abstract escarp]

yeah @craggy blade

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grand grove. Remember to read through #faq before asking questions in the support channels.

Hello, @abstract escarp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[grand grove]

ty it's help me

[hollow sun]

?!?!?!

[abstract escarp]

but how i can bring him name with another lan ? give me like that ?????

[grand grove]

ty

[dusty rover]

I want to unlink facebook from my game.and i linked twitter and email address to the game.i need to do this process quickly because im selling my fb account for private concern.pls help me admins @Error 403

[storm flume]

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[dusty rover]

I want to unlink facebook from my game.and i linked twitter and email address to the game.i need to do this process quickly because im selling my fb account for private concern.pls help me admins @lime juniper

[storm flume]

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[neat spindle]

Hii,respected pubg editer cani get uc for miss management coz when I thought my ping is 40 then also I ha ve to face lag and my device is very good for pubg .if u can send then plz send me uc
This is my username ÑRÄ×STØRM

[random nest]

@polar marsh
Hi, I have A PROBLEM in my account basic setting
I'm frome (iraq)| Asia.. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5253355277
You can checkup my account and my location.
Please fix that soon

[nova fog]

@lime juniper After Unlinking the old account..1st I made a new account with the same social media account (ID-5831230935)..But I also unlinked that account from the sane social media account..And 2nd time again I made a another new account with that same social media account (Id-5835091712)..Which I now use for to recover my old account (Id-5244616398).. I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account... And I start conversation with ics for 4 times but every time they sent me this..but I don't get my account back after this message...Help me sir...

[storm flume]

If you have encountered an issue with the account unlinking feature, @nova fog, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[random nest]

@PUBG MOBILE
Hi, I have A PROBLEM in my account basic setting
I'm frome (iraq)| Asia.. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5253355277
You can checkup my account and my location.
Please fix that soon

[night cloak]

Real?

[nova fog]

anyone is there who can help me please?????

[spare wadi]

Hi guys

[sharp onyx]

@night cloak no

@nova fog please do state your issue

[nova fog]

After Unlinking the old account..1st I made a new account with the same social media account (ID-5831230935)..But I also unlinked that account from the sane social media account..And 2nd time again I made a another new account with that same social media account (Id-5835091712)..Which I now use for to recover my old account (Id-5244616398).. I have made 2 accounts after Unlink..But I didn't use the 1st account for recovery... I'm using the 2nd account for the recovery for my old account... And I start conversation with ics for 4 times but every time they sent me this..but I don't get my account back after this message...Help me sir...@sharp onyx

[storm flume]

If you have encountered an issue with the account unlinking feature, @nova fog, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[oblique tapir]

Can you help me recover my account?

[nova fog]

@sharp onyxI write it

[sharp onyx]

@nova fog Hi. You have already been replied to. Please follow the steps in the message.

Additionally, please mention what you told me here

@oblique tapir please elaborate

[nova fog]

@nova fog Hi. You have already been replied to. Please follow the steps in the message.

Additionally, please mention what you told me here
@sharp onyx
ok

👍

[sweet berry]

Good day Anybody know when to start the EU and TR Challanger tournament? Or PMCO fall split

[polar marsh]

@civic surge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[devout jay]

The game is filled with cheaters , please stop them , we cannot play this game
We are killed by cheater in each game we play

[willow vapor]

Will a real person talk to me if i press “File Claim”

[night cloak]

Is your account banned@willow vapor

[willow vapor]

Yes

3 of them

[polar marsh]

@willow vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @devout jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ocean crater]

Plz recover my pubg account

[storm flume]

You can contact the customer service via the game settings, @ocean crater. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Why name for person not shown when he Spectate me

[ocean fractal]

My friend lost my account. He can log in but after some time it says someone else logged in also. What would be the best thing to do now?

[storm flume]

If you have encountered an issue with the account unlinking feature, @ocean fractal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

is there any place on here where i can advertise my pubgm discord server?

@night cloak advertising is not allowed in this server, refer #613267301243944960

ok, thanks

[fickle wave]

@night cloak We were talking together and we could not complete our conversation

[night cloak]

@night cloak its not a bug

@night cloak ok why

its done intentionally in the new update, I'm not sure whats the reason@night cloak

@fickle wave i got your ID

Ok very bad 💔

Ok they say will recover point we lose from hack its really

@night cloak you can give feedbacks/suggestions in #old

[placid spear]

😢

[fickle wave]

@night cloak ok Can you tell me what will happen and how much to wait?

[flat bobcat]

How do I get hold of PUBG support? I am not being answered in game and can not find any email address anywhere

[night cloak]

@flat bobcat whats the issue

[flat bobcat]

Hackers

And that Tencent don’t care

[austere raft]

I thought I'm lost my account forever because nobody help me here or in CS 😢

[storm flume]

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[flat bobcat]

@night cloak

[cold otter]

Hackers
@flat bobcat We all tired with hackerss 😩

[flat bobcat]

That’s why I want contact details for someone to discuss it with

[atomic bloom]

Hello please can anyone contact me with a Moderator from pubg please ?!

[desert marten]

Hi

[atomic bloom]

How to reach human from Pubgm support i'm tired from the bots in the game chat

[polar marsh]

@rotund gate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender grove]

@placid spear come back

[sly vault]

My account doesn't return to me !?😓😓😓😓
This is 5 time I try !!

Pfff!!!!! Why you do that to me pubg !

😣😣😣😣

[sand path]

@sly vault old account and new account IDs?

[sly vault]

Ok wait !

@sand path thanks for your answer!

@sand path
Old account: 572155911
New account: 5830777357

[cyan citrus]

@lime juniper 2 cheaters were suspended but i didnt get any of my rating points backk as it was stated in patch notes.

[twilit sequoia]

@sami shr old account and new account IDs?

[random nest]

@PUBG MOBILE @night cloak
Hi, I have A PROBLEM in my account basic setting
I'm frome (iraq)| Asia.. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5253355277
You can checkup my account and my location.
Please fix that soon

[night cloak]

@random nest its not available in that region

[cold otter]

what we do for cheaters 2vs4 they playing

[sand path]

@sly vault your account should be recovered

[slender grove]

@sand path and me

[placid spear]

@slender grove why bro

[acoustic crypt]

ت

[placid spear]

@sand path 😕

[sly vault]

@sand path nooo I didn't back

[night cloak]

@acoustic crypt use english in here

[placid spear]

It hurts a lot not to get an ID when you don't have one

[sly vault]

Thaqaanks

He is back

Thaqaanks pubg

Finally

[slender grove]

@sand path old id 5643258580
New id 5829603794

[sly vault]

Thaaaanks

Thaaanks

[placid spear]

@sly vault Verry Lucky

[halcyon ice]

I wan’t talk with support

[slender grove]

@sand path please!!

[night cloak]

@halcyon ice whats the issue

[slender grove]

@night cloak pls help me

[sand path]

@sly vault as I said please check lmao

[slender grove]

@sand path old id 5643258580
New id 5829603794

@sand path please help me

[random nest]

When I make my account I select random Europe location without knowing what will happen in the future..!!
And this is same problem of arabic players.. so I hope to reunion that accounts frome European to the middle east.. I hope if there are a solution for this reason. @night cloak

[placid spear]

@sand path Will my account not be recovered?

[slender grove]

@sand path same. Pls help 😦

[sand path]

@sand path old id 5643258580
New id 5829603794
@slender grove

5643258580 5829603794
New account's social account is not the old unlinked one

[sly vault]

Hahahha I'm sorry

[placid spear]

It's been 20 days, I've been waiting every day for my ID but I can't get it back

[sand path]

@placid spear tomorrow maybe

Not in my hands.

[sly vault]

Thanks for your work

@sand path ilike your work

[sand path]

It wasn't me. It was error @sly vault

[placid spear]

@sand path Really Bro ?

[nova fog]

@sand pathis there any chance to get my account back????

[sand path]

I have no idea.

[sly vault]

Okay thanks error

[slender grove]

What??

[nova fog]

😔

ok @sand path

[sand path]

Did you make the new account with the same social which was unlinked? @slender grove

[placid spear]

@sand path I will never forget your kindness if I get my account back 😔

[atomic bloom]

Please could someone help to contact with anyone from pubg company

[random nest]

@PUBG MOBILE
Hi, I have A PROBLEM in my account basic setting
I'm frome (iraq)| Asia.. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5253355277
You can checkup my account and my location.
Please fix that soon

[slender grove]

@sand path sure. :(( and 4 conversation

[sand path]

@random nest once you set it to Europe. You can't revert back.

[sand path]

@slender grove by any chance did you use the unlink feature twice

[slender grove]

Yep.

[atomic bloom]

@sand path could you help me ?!

[sand path]

With?

@slender grove twice?

[slender grove]

Twitter and fb

Facebook sir

[sand path]

You unlinked both?

[slender grove]

@sand path no. Gamecenter is disable. Only twitter

[random nest]

@sand path
@PUBG MOBILE
Hi, I have A PROBLEM in my account basic setting
When I make my account I select random Europe location without knowing what will happen in the future..!!
And this is same problem of arabic players.. so I hope to reunion that accounts frome European to the middle east.. I hope if there are a solution for this reason.
I'm frome (iraq)| Asia.. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5253355277
You can checkup my account and my location.
Please fix that soon

[placid spear]

@sand path Bro, did you see that I gave you my information?

[sand path]

Yeah

[night cloak]

@sand path will my account will be recovered?its been 20days now

[nova fog]

@sand pathI have a question...What will happen if I use the unlink feature 2 time with the same social media account????

[sand path]

@slender grove so you made the new one with Twitter?

[civic pivot]

my account is been hacked please help me!!!!

[sand path]

@nova fog will let you know.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @civic pivot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@random nestyou cant revert it back due to EEA and avoid repeating the same issue in here

[nova fog]

@sand pathok sir..then it's oky

[civic pivot]

Is there any support of Pubgm? MY ACCONT IS HACKED I NEED HELP ASAP

[night cloak]

@civic pivot please do read the above bot message

[slender grove]

What I have to do? @sand path

[civic pivot]

I check faq now

[sand path]

You needed to make the new account with the same Twitter account which was unlinked. @slender grove

[slender grove]

Yes sir

[sand path]

It's made with Twitter?

[slender grove]

Yes.

@sand path old account

[civic pivot]

Bro my email is hacked i cant recover my email

[night cloak]

Old account id -5179740852
New account id-5834924664
@sand path

[civic pivot]

Can one admin please help me i have all proof

[slender grove]

@sand path

@sand path

[night cloak]

@civic pivot is there any other account linked with it

[civic pivot]

Yes

Facebook + email registration and game center

I only can access with game center

[night cloak]

Help me too plz😢

[slender grove]

@sand path I invested a lot of money

[civic pivot]

They changed everything and also if u check account its played from begin to end from Netherlands but people in India hacked it!

[night cloak]

then follow #faq 2.5 @civic pivot and also change your email password

[civic pivot]

They hacked my email and changed every recover method i cant get it back i only can log in with game center

They got my email?

They changed my email password recover info everything

[night cloak]

follow this in customer service
https://i.imgur.com/RdHVpDX.png
@civic pivot

[civic pivot]

U can see if u check my account please help.. its expensive account

[tired finch]

I am trying to link email address for login, but, when I click get veriation code button it says "too many actions taken too quickly! please try again later"
How much time do I have to wait???

[civic pivot]

Where can i get this conversation

In game help doesnt reply nothing

[night cloak]

Hello. Why i cant see who is spectating me? I only see a number.

@civic pivot follow that in game customer service

[slender grove]

@night cloak pls help me

[civic pivot]

@night cloak please help me mate its so hard

They dont reply

Writing for 2 weeks in game support no one replies!!!

[night cloak]

@slender grove please avoid repeating the issue, one of the staff had collected the details from you, now wait patiently for them to reply

@civic pivot start a new conversation
and avoid repeating the same issue in here

@night cloak did my account information also collected?

@tired finch do contact the customer service, as its a new feature and we dont have much info about that

@night cloak whats the last reply you got from CS

Hello. Why i cant see who is spectating me ?

I only see a name

[tired finch]

@night cloak ok thank-you

[night cloak]

@night cloak it is done intentionally, you can give the feedback in #old

[civic pivot]

Cant open new conversation in game support old conversation comes over and over

[night cloak]

This one came then i again contacted the customer service 3days ago @night cloak

[civic pivot]

@night cloak

[night cloak]

@simple zealot you need to enable the age restriction in game settings

[simple zealot]

I already do it

[night cloak]

@civic pivot clear the cache or data of the game

[slender grove]

Old id 5643258580
Unlink 1 : id 5829561025
Unlink 2 :id 5829603794 @night cloak

[random nest]

If I delete Europe region.. and make another one account will that success to return every thing back like level outfit.. etc

[night cloak]

@night cloak what were your Old and New ID

[civic pivot]

How to do that on ios? Removing the game and reinstall again? @night cloak

[slender grove]

Pls help me sir @night cloak :((((

[night cloak]

@civic pivot google it as i dont have much info about ios

@slender grove can you read the old message i send to you

Old id -5179740852
New id-5834924664
@night cloak (I used to unlink my gamecenter account and i used it to create this new account)

[dusty rover]

I want to unlink my one social media account i cant wait for account unlink option available.pls admin help me

[slender grove]

I was too tired to wait

[night cloak]

@dusty rover stop spamming

[dusty rover]

@wooden cedar plz help.me sir

[civic pivot]

Those people are scammers!!!!!

[night cloak]

@dusty rover the feature is disabled at the moment once we get info it will be published in #news

[civic pivot]

Be carefull with those rats stealing your game accounts!!!

[dusty rover]

@night cloak but admins can manually remove that right?

[pure dune]

I can’t he hack my Facebook

[night cloak]

Old id -5179740852
New id-5834924664
@night cloak (I used to unlink my gamecenter account and i used it to create this new account)
@night cloak
@night cloak U saw this mgs right

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slender grove]

@sand path

[night cloak]

@dusty rover nope

[dusty rover]

Ok

[night cloak]

@civic pivot It is your own responsibility to protect your social media account.we cant help you with that, contact CS and follow the image https://i.imgur.com/RdHVpDX.png
and avoid repeating the issue in here

[random nest]

Last question, If I delete Europe region.. and make another one account will that success to return every thing back like level outfit.. etc

[jade verge]

Old account- 5112705329
New account- 5830917295

20 days ago (7'th may 2020) I lost my account and pubg sent me this message for the third time saying that I have my account back,and when I check I still do not have access to my old account.Please help me. @lime juniper

[storm flume]

If you have encountered an issue with the account unlinking feature, @jade verge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[random nest]

Answer my last question, please @night cloak
If I delete Europe region.. and make another one account will that success to return every thing back like level outfit.. etc..??

[slender grove]

Old account- 5643258580
New account unlink 1 id 5829561025
New account unlink 2 id 5829603794

20 days ago (7'th may 2020) I lost my account and pubg sent me this message for the third time saying that I have my account back,and when I check I still do not have access to my old account.Please help me. @lime juniper

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender grove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[slender grove]

Old account- 5643258580
New account unlink 1 id 5829561025
New account unlink 2 id 5829603794

20 days ago (7'th may 2020) I lost my account and pubg sent me this message for the third time saying that I have my account back,and when I check I still do not have access to my old account.Please help me. @sand path

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender grove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[onyx lark]

hello one question if u use gfx tool for pubg it will ban my account or its okay please answer

[craggy blade]

@onyx lark No it will ban your account.

[onyx lark]

@craggy bladeokay thanks bro

[craggy blade]

Welcome :)

[night cloak]

@random nest you wont get the outfits that are in your old account

[steel pond]

Ok so if a person gets access to someone’s Facebook and links their own media to the account and then proceeds to get the stolen Facebook account disabled permanently , is their anything that can be done to recover the account ?

[storm flume]

You can contact the customer service via the game settings, @steel pond. Refer to subpoint 5.3 in #faq for further instructions.

[nimble remnant]

I unlinked my google play account the day before yesterday and tried to link a new google play account but it says link failed

[storm flume]

If you have encountered an issue with the account unlinking feature, @nimble remnant, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

@night cloak i reinstalled game with its all data but still i cant open new conversation?

[steel pond]

Oh ok , well my friend (who’s account is the one that was stolen) contacted them in 3 different occasions and all they said was to reset the Facebook password , which is useless giving that the account is permanently disabled.

[civic pivot]

Ingame support

[nimble remnant]

I aint talking about linking with the old account, i need to link with a new account but it says Link failed

[steel pond]

^^i believe they’re working on that , I’ve seen so many people complain about that in here and the feedback chat

[neon turtle]

I dont get the AWM ammo in TDM: Warehouse. I repaired the game but the ammo still wont show up.

[nimble remnant]

and its only happening with google play account

[night cloak]

@neon turtle Could you record your screen and send the short clip of the issue here?

[neon turtle]

Alright

Quick question

Do u get ammo with the m249 in the tmrw warehouse?

TDM*

[nimble remnant]

yes

[night cloak]

You get 5 Ammo with AWM and 100 Ammo with M249.

[neon turtle]

Alright

I dont get both

I'll send a video

[night cloak]

Sure.

[civic pivot]

@night cloak my account is hacked i need to start new conversation in game help but i cant do that no option to start new conversation to tell the problem

Can u please help me

Using ios ...

My email and my account is hacked i only have acces to log in with game center please help me!

How can i refresh ingame support conversation?

[cedar swallow]

how is my account connected with 3 social media accounts lol plus an E-Mail

[sweet berry]

Good day Anybody know when to start the EU and TR Challanger tournament? Or PMCO fall split

[civic pivot]

@night cloak

[neon turtle]

@night cloak I cant send a video clip here but I can send a screenshot

[cedar swallow]

i see customers but no customer support here lol why!

[sweet berry]

why not answered?

[jade verge]

Old account- 5112705329
New account- 5830917295

20 days ago (7'th may 2020) I lost my account and pubg sent me this message for the third time saying that I have my account back,and when I check I still do not have access to my old account.Please help me. @night cloak @lime juniper

[storm flume]

If you have encountered an issue with the account unlinking feature, @jade verge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sand folio]

Hey guys i nead some help

[civic pivot]

Any admin please?

Lost my expensive account

[haughty pasture]

hep me

i am turkish

[neon turtle]

@night cloak no ammo next to the AWM and I didnt get any ammo next to the m249. I have a screen recording but i dont know how to send it on discord.

[sweet berry]

@haughty pasture knk ne yapiyon

[haughty pasture]

abi yardm lazm

[sweet berry]

yardim edeceye benziyolar mi?

[polar marsh]

@haughty pasture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sweet berry]

Hey guys

Good day Anybody know when to start the EU and TR Challanger tournament? Or PMCO fall split

[sand folio]

Since the season 12 started i am having problems with my graphics. I wana have my graphics low and smooth but the game does not let me it always stays at balanced. While playing in balanced graphics it makes tons of lag and it makes the game unplayble. Plz help what do i do i have done every thing. Uninsyalled the game. Repair thing. And still it does not change my graphics.

[night cloak]

@neon turtle the gun is loaded with 5ammo

@sweet berry @haughty pasture use English in here

@neon turtle Pick up the gun.

[neon turtle]

Yeah I know that but I am supposed to get some more ammo but I dont for some reason

[night cloak]

You won't get any extra ammo.

[neon turtle]

You sure?

[sand folio]

@night cloak plz help me

[night cloak]

Yes. 5 Ammo is preloaded with the AWM.

[neon turtle]

Ohhhhh

Sorry about that

[opal smelt]

@sand path
@polar marsh
Hi, I have A PROBLEM in my account basic setting
When I make my account I select random Europe location without knowing what will happen in the future..!!
And this is same problem of arabic players.. so I hope to reunion that accounts from European to the middle east.. I hope if there are a solution for this reason.
I'm frome (Egypt)| Middle East .. I don't have the change country (button) in setting
I have playing abut 2 years without received any event like RAMADAN and female Arabian Sound..
My ID: 5206189015
You can checkup my account and my location.
Please fix that soon

[cedar swallow]

@night cloak how is my account connected to three social media accounts?! that's weird

[neon turtle]

I always thought you get additional ammo

[night cloak]

No worries, have a nice day.

@cedar swallow Visual glitch.

[neon turtle]

You too

[sand folio]

@night cloak can you look my problem up

[cedar swallow]

@night cloak no i can log into my account using three different social media accounts lol

[night cloak]

@opal smelt It is not possible due to EEA law. You need to create a new account.

[cedar swallow]

@night cloak it is not a visual glitch what is it then!

[civic pivot]

@night cloak im still not able to start new conversatio even i reinstalled the game with its all cache and data

Please help..

[night cloak]

@sand folio What happens when you switch to smooth?

[sand folio]

@night cloak it does not switch

[cedar swallow]

@night cloak why u avoid my statments lol

[night cloak]

@cedar swallow I am not sure about that. Did you link 3 different accounts?

I don't avoid.

[fiery glacier]

@polar marsh @sand path @night cloak hello my email of facebook was hacked and someone link my account with twitter account and i want to unlink the facebook account and the twitter account because someone want to stole my email

[civic pivot]

@night cloak

[night cloak]

@night cloak Try to contact the customer service in-game. We do not deal with account related issue here in discord.

[cedar swallow]

@night cloak yesterday i just went to settings and i saw an option to add a third social media account , so i added a twitter one besides facebook and google play and an E-Mail connected to my account so it makes it 4 options to log into my account , what i mean is i don't need facebook anymore since it's disabled nor google play since i don't use it

[night cloak]

@fiery glacier Try to contact the customer service in-game. We do not deal with account related issue here in discord.

@civic pivot Yes?

[cedar swallow]

i also saw the unlinking option but not anymore why! @night cloak

[civic pivot]

@night cloak i cant start new conversation in support ingame im using ios reinstalled game but still old conversation

[storm flume]

If you have encountered an issue with the account unlinking feature, @cedar swallow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[civic pivot]

My account is been hijacked also my email its very expensive account please help me

[sand folio]

@night cloak do i have any solution to fix my problem

[civic pivot]

@night cloak please help me my situation is serious

[sand folio]

@civic pivot dont lie you lost it due to unlinking feature

[civic pivot]

Rock told me to open new conversation in game but i cant do that with iphone

[night cloak]

@cedar swallow The unlinking option is temporarily disabled now. Unfortunately, there's no other way to unlink it. And, about the 3 login methods, it may be a glitch due to the new unlinking feature. Good glitch :3

[civic pivot]

@night cloak i have all information from begin of the account and they hijacked it from India

[cedar swallow]

@night cloak lol that's awesome i'm happy about that since i was waiting to add a new account lol

[civic pivot]

Please help

[fiery glacier]

@night cloak I tried but i can't

[quiet plover]

I have a problem

[night cloak]

Whats that?

[fiery glacier]

@night cloak what should i do

[night cloak]

@sand folio You probably have some auto graphics option enabled. Go to graphics settings in-game and turn the option off. Should be at the bottom. Also turn off the death replay feature.

[civic pivot]

Can we please talk private @night cloak i cant get my account back

[sand folio]

@night cloak tis diabled

@night cloak ok

[night cloak]

@night cloak I cannot help with accounts. Customer service is your only option.

[civic pivot]

@night cloak cant reach support conversation please help

[night cloak]

@civic pivot Account hijacking case goes to Customer service in-game. Please try to contact them again. There is no other way around.

[quiet plover]

Too many unnecessary messenge from this server is showing on my server.... How to stop it? Plz help

[fiery glacier]

@night cloak ??

[night cloak]

@night cloak its a newly added feature to login to the game

[civic pivot]

@night cloak i cant open new conversation

[night cloak]

Ok i will enter it

[civic pivot]

In help ingame

[night cloak]

@quiet plover Go to your server settings > webhooks and remove the webhooks you want.

[civic pivot]

Made research uninstalled game but old chat comes back

[quiet plover]

@night cloak ok

[night cloak]

@civic pivot Log out of the account and contact the customer service from login screen.

[civic pivot]

I have all payment papers of uc from begin of account i cant start conversation for this helo

Yea i do! @night cloak

Old conversation comes back and cant start new one! Really!

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[civic pivot]

Uninstalled game logged out but still old chat appears

[night cloak]

Could you share a screenshot?

[civic pivot]

Sure

No option to start new conversation aswell

[cedar swallow]

@civic pivot it means you have to wait till they response or they will end it

[civic pivot]

But they dont

[cedar swallow]

@civic pivot u have to wait

[civic pivot]

And my situation is worst of all

[cedar swallow]

happened to me before

[night cloak]

It means the customer service did not read your issue yet wait some more time till they read it, @civic pivot.

[civic pivot]

They hacked the email changed everything i only have access with game center

[night cloak]

Just wait for the support to reply you.

[civic pivot]

Please.. can u say them to reply me before they got my account totally

Is there a way that u end my chat and i start new one

[night cloak]

Lol