#questions | PUBG MOBILE | Page 812

jolly kettle May 26, 2020, 4:55 PM

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Hello Support,
Beeb facing high matching time from 2 days? Why?

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Been*

unique oyster May 26, 2020, 4:55 PM

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It was horrible

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Couldn’t get into anything

bitter lodge May 26, 2020, 4:55 PM

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How can unlink Twitter please

📎 image0.png

storm flumeBOT May 26, 2020, 4:55 PM

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If you have encountered an issue with the account unlinking feature, @bitter lodge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

unique oyster May 26, 2020, 4:56 PM

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@bitter lodge currently you are unable to link your accounts

vague token May 26, 2020, 4:56 PM

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📎 Screenshot_20200526-192203_PUBG_MOBILE.jpg

snow star May 26, 2020, 4:56 PM

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@bitter lodge u can't else u linked Twitter recently

polar marshBOT May 26, 2020, 4:56 PM

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@vague token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@snow star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bitter lodge May 26, 2020, 4:57 PM

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@snow star yes I want unlink Twitter

storm flumeBOT May 26, 2020, 4:57 PM

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If you have encountered an issue with the account unlinking feature, @bitter lodge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hasty wedge May 26, 2020, 4:58 PM

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hello !

knotty hare May 26, 2020, 4:58 PM

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Hi my account was hacked and the one who hacked it wants to do a hacked account

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storm flumeBOT May 26, 2020, 4:59 PM

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Please refer to subpoint #2.8 in #faq for further information, @knotty hare. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT May 26, 2020, 4:59 PM

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@hasty wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 5:00 PM

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@bitter lodge the unlinking feature is disabled atm

bitter lodge May 26, 2020, 5:00 PM

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@night cloak when can unlink Twitter

storm flumeBOT May 26, 2020, 5:00 PM

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If you have encountered an issue with the account unlinking feature, @bitter lodge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 5:01 PM

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@bitter lodge please do read the above Bot Message^

fickle wraith May 26, 2020, 5:02 PM

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My New ID: 5842536482
Old ID: 549071856
I LOST MY PUBG ACCOUNT AFTER UNLINKING SOCIAL MEDIA. I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost. @lime juniper Please Help Me

storm flumeBOT May 26, 2020, 5:02 PM

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If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

sudden sandal May 26, 2020, 5:03 PM

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Hello my friend recently got the bling set and he didnt get the emote i got video proof

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Please ping me or dm me if u can fix this problem

polar marshBOT May 26, 2020, 5:05 PM

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@main tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gloomy wing May 26, 2020, 5:07 PM

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same here i also got bling set but not the emote

next flint May 26, 2020, 5:07 PM

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I want to link my account with number phone not email what I have to do

📎 Screenshot_20200526-180128_PUBG_MOBILE.jpg

night cloak May 26, 2020, 5:08 PM

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Cheaters reporting link?

sacred wing May 26, 2020, 5:08 PM

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I have a quick question, i just played randomly last match, i got a toxic teammates, and killed me, I'm already reported the team, and the question is , if I'm already reported the player, will we meet again in a random match again? I can't block them through the list menu( block option only shows on global chat)

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I'm getting tired with these kind of players

night cloak May 26, 2020, 5:09 PM

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Why not ? Go get your avenge

thin pine May 26, 2020, 5:10 PM

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still not banned 👍

sacred wing May 26, 2020, 5:11 PM

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Already tell them to come to my house @night cloak ,and fight me on 1v3 ,

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I can kill them all if i could,

night cloak May 26, 2020, 5:12 PM

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Sometimes when i open pubgm app , it asks me to login again , is it because there’s someone using my account ?

snow star May 26, 2020, 5:15 PM

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What is the Europe server ip

civic gull May 26, 2020, 5:16 PM

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hi, will the feature of linking the phone number to the account come to all countries, or is it specific to certain countries

rotund gate May 26, 2020, 5:16 PM

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@somber solstice how to become Pubg mobile official content creater My youtube subscribe is 17.1K

spring void May 26, 2020, 5:20 PM

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@rotund gate no need to mention all staff members, information is present in #faq subpount 6.1

next flint May 26, 2020, 5:24 PM

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@spring void can you help me pls

cyan cypress May 26, 2020, 5:24 PM

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До💩

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💩 💩 💩

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PUBG Mobile rip

night cloak May 26, 2020, 5:29 PM

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@bold siren can you help me?

storm flumeBOT May 26, 2020, 5:30 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

barren wigeon May 26, 2020, 5:31 PM

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Where is unlink mark?

📎 image0.png

storm flumeBOT May 26, 2020, 5:31 PM

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If you have encountered an issue with the account unlinking feature, @barren wigeon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

barren wigeon May 26, 2020, 5:31 PM

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@spring void i dont have unlink sign:(

storm flumeBOT May 26, 2020, 5:31 PM

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If you have encountered an issue with the account unlinking feature, @barren wigeon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

noble ether May 26, 2020, 5:32 PM

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Still I didn't get gun Craft option..why u give that feature to few..only

zealous cobalt May 26, 2020, 5:33 PM

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Hola necesito ayuda porque tengo 18 días que desvinculé mi cuenta de Facebook y Pubg no me da una solución

next flint May 26, 2020, 5:34 PM

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@barren wigeon how did you linket it s not working for me

keen hornet May 26, 2020, 5:38 PM

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We're is beta version

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Why this server delete the beta discussion

storm flumeBOT May 26, 2020, 5:40 PM

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Please do not use any other language aside from English in this channel, @zealous cobalt. Refer to #613267301243944960 for language channels.

strange meadow May 26, 2020, 5:41 PM

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Please i need help. My account Facebook is hacked and anthor one is login and also he connected today email link

storm flumeBOT May 26, 2020, 5:41 PM

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Please refer to subpoint 2.5 in #faq for further information, @strange meadow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

near mason May 26, 2020, 5:42 PM

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#questions not able to install pubg mobile beta in ios

storm willow May 26, 2020, 5:42 PM

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@noble ether it’s in testing phase only limited people have access to it. Will be available to the rest soon.

calm vector May 26, 2020, 5:42 PM

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📎 JPEG_20200526_134144.jpg

near mason May 26, 2020, 5:42 PM

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#questions

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calm vector May 26, 2020, 5:42 PM

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I cant even sign in

hot elk May 26, 2020, 5:42 PM

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Hello i am a problem

calm vector May 26, 2020, 5:43 PM

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I'm just stuck in the loading screen and I cant do anything. All I hear is the music

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storm willow May 26, 2020, 5:43 PM

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@near mason from where did you get the download link?

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Link in this server ?

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@near mason I can read the link

night cloak May 26, 2020, 5:45 PM

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@near mason make sure your device have more than 7Gb free space

next flint May 26, 2020, 5:45 PM

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@storm willow can you help me pls

storm willow May 26, 2020, 5:46 PM

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What’s the issue ? @next flint

keen hornet May 26, 2020, 5:46 PM

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Somebody share me a beta server!

next flint May 26, 2020, 5:46 PM

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@storm willow I want to link my account with number phone not email what I have to do

📎 Screenshot_20200526-180128_PUBG_MOBILE.jpg

night cloak May 26, 2020, 5:46 PM

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@keen hornet #news

storm willow May 26, 2020, 5:47 PM

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@next flint I tried the same couldn’t find how.. still on testing phase.. may be available soon

noble ether May 26, 2020, 5:47 PM

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@storm willow give the option to 1 in 1000 is total partiality..they got skin earlier and do daily free Luckyspin...

near mason May 26, 2020, 5:47 PM

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Around 100 GB is there

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storm willow May 26, 2020, 5:47 PM

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@near mason from where did you get that link

fallen flax May 26, 2020, 5:48 PM

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@storm willow ‎‏My account is linked to game center and facebook and I logged in on game center , I want to cancel facebook, but game center has been canceled and I lost the account because My facebook account is removed by facebook and I can t use facebook to log back my id: 5212624006 and I did the survey and i made new account in pubg by the same account on Game Center and customer service tolde me it will take days but no one contact me from Friday.

storm flumeBOT May 26, 2020, 5:49 PM

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If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tame parrot May 26, 2020, 5:49 PM

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why i cant recive royal pass request ??

nova horizon May 26, 2020, 5:49 PM

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dude

near mason May 26, 2020, 5:49 PM

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So from this link i tried to install but it’s not installing

nova horizon May 26, 2020, 5:49 PM

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why reports channel is not open

storm willow May 26, 2020, 5:50 PM

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@near mason I asked where Did you see the link announcement.

polar marshBOT May 26, 2020, 5:50 PM

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@nova horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow May 26, 2020, 5:50 PM

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@nova horizon read last message in that channel

tame parrot May 26, 2020, 5:50 PM

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@storm willow why cant get royal pass upgrate request ?/

near mason May 26, 2020, 5:50 PM

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@storm willow TestFlight app

night cloak May 26, 2020, 5:50 PM

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@storm willow can you help me please

fallen flax May 26, 2020, 5:50 PM

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@storm willow ‎‏My account is linked to game center and facebook and I logged in on game center , I want to cancel facebook, but game center has been canceled and I lost the account because My facebook account is removed by facebook and I can t use facebook to log back my id: 5212624006 and I did the survey and i made new account in pubg by the same account on Game Center and customer service tolde me it will take days but no one contact me from Friday.

polar marshBOT May 26, 2020, 5:51 PM

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@nova horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow May 26, 2020, 5:52 PM

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@nova horizon nothing like that

fallen flax May 26, 2020, 5:52 PM

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Please help

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Iwant my account back

storm flumeBOT May 26, 2020, 5:52 PM

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If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

nova horizon May 26, 2020, 5:52 PM

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then what bro that guy killed ne about 3 times

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what i can do

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i have evidance

storm flumeBOT May 26, 2020, 5:52 PM

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Hello, @nova horizon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

nova horizon May 26, 2020, 5:53 PM

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game's anticheat isn't doing anything

near mason May 26, 2020, 5:53 PM

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1st

📎 image0.png

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2nd

📎 image0.png

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3rd

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storm willow May 26, 2020, 5:53 PM

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@near mason It’s not available yet

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https://discordapp.com/channels/393088095840370689/697631050192650251/714495062020456490 @nova horizon

near mason May 26, 2020, 5:54 PM

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Okay

night cloak May 26, 2020, 5:54 PM

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I want to link my account with the new feature phone number/email but when I enter my email they say parameter error@storm willow

tame parrot May 26, 2020, 5:55 PM

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@night cloak restart your game

night cloak May 26, 2020, 5:55 PM

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@tame parrot i tried 3 time before but it doesn't work

storm willow May 26, 2020, 5:55 PM

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can you record clip and post in #old @night cloak

obtuse forge May 26, 2020, 5:56 PM

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Did they really decrease the lucky air drop items?

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night cloak May 26, 2020, 5:56 PM

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Ok @storm willow

storm willow May 26, 2020, 5:56 PM

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@night cloak please have a look at #613267301243944960

fallen flax May 26, 2020, 5:57 PM

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@storm willow can you help me please?

storm willow May 26, 2020, 5:57 PM

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Did you read the message from Machete 2.0?

storm flumeBOT May 26, 2020, 5:57 PM

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If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fallen flax May 26, 2020, 5:58 PM

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Yes and i follow it from Friday they told me it will take a few days but no one cantact me@storm willow

mystic wedge May 26, 2020, 5:58 PM

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Pubg game is not fair anymore...

storm willow May 26, 2020, 5:58 PM

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They will wait Patiently @fallen flax

mystic wedge May 26, 2020, 5:58 PM

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Regulary meeting teamers in SOLO & keep reporting nothing happens

fallen flax May 26, 2020, 5:58 PM

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@storm willow

📎 image0.png

storm willow May 26, 2020, 5:59 PM

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@mystic wedge Post in#old

cosmic gazelle May 26, 2020, 5:59 PM

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When Andy will come

storm willow May 26, 2020, 5:59 PM

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@fallen flax all you need to do is wait patiently

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@cosmic gazelle no information about that.

fallen flax May 26, 2020, 6:00 PM

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It's has been 20 days since i lost my account do you think i will get my account back ? @storm willow

storm flumeBOT May 26, 2020, 6:00 PM

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If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 6:00 PM

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Is there any way to contact support

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Everytime i contact from in game , it sends me automade messages

storm willow May 26, 2020, 6:01 PM

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@fallen flax yes you will get back. Please wait for t he team to process to Your request.

umbral zenith May 26, 2020, 6:01 PM

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@storm willow my Friends uc is getting deducted every time he got mail that its a penalty for unofficial purchase

polar marshBOT May 26, 2020, 6:02 PM

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@next raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fallen flax May 26, 2020, 6:02 PM

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@storm willow thank you

storm willow May 26, 2020, 6:03 PM

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@umbral zenith yes it will get deduced until the sum of UC matches the UC purchased via unauthorised method

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@night cloak what’s the issue ?

night cloak May 26, 2020, 6:03 PM

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Check #old @storm willow

umbral zenith May 26, 2020, 6:03 PM

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@storm willow thank u

night cloak May 26, 2020, 6:03 PM

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I can't connect to my id by play games , it says account error

storm jasper May 26, 2020, 6:03 PM

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@storm willow
Is there a way to login?? They give me this msg over n over but still can't login. That's after the false freeze

📎 IMG_20200525_204205.png

night cloak May 26, 2020, 6:04 PM

#

And in game support always sends an automated message

storm willow May 26, 2020, 6:04 PM

#

@night cloak you need to enter the verification code that is send via mail

night cloak May 26, 2020, 6:04 PM

#

What do i do?

#

@storm willow i don't receive anything in emaim

#

Email*

storm willow May 26, 2020, 6:04 PM

#

@storm jasper try asking again, may be a bug or wrong response

storm jasper May 26, 2020, 6:04 PM

#

@storm willow same replies

storm willow May 26, 2020, 6:05 PM

#

@night cloak verification code is send to email you need to enter that.

night cloak May 26, 2020, 6:05 PM

#

📎 Screenshot_20200526-233454932.jpg

#

@storm willow yes but they don't sent me anything and now i try to login with phone and it doesn't show

#

To me

storm willow May 26, 2020, 6:05 PM

#

@night cloak are you using different google ID for the game and device google play?

night cloak May 26, 2020, 6:06 PM

#

The show to me only link with email

#

Not phone numbet

storm willow May 26, 2020, 6:06 PM

#

@night cloak it’s still on testing phase may be give it sometime, Edit your post in #old and explain t he issue

night cloak May 26, 2020, 6:06 PM

#

Number*

#

@storm willow hell no , i am not that too noob

#

@storm willow ok bro thanks

#

Suggest me a way to contact support

storm flumeBOT May 26, 2020, 6:07 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

storm willow May 26, 2020, 6:07 PM

#

Or PUBGMOBILE_CS@tencentgames.com

polar marshBOT May 26, 2020, 6:08 PM

#

@jolly yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

worldly heron May 26, 2020, 6:11 PM

#

hey

#

who stuff here

#

!

trim harness May 26, 2020, 6:14 PM

#

Hello i am lost me account

storm flumeBOT May 26, 2020, 6:15 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @worldly heron. Remember to read through #faq before asking questions in the support channels.

storm willow May 26, 2020, 6:15 PM

#

@trim harness More Info please

trim harness May 26, 2020, 6:16 PM

#

I have disconnected and lost my account and can no longer access it

storm flumeBOT May 26, 2020, 6:16 PM

#

If you have encountered an issue with the account unlinking feature, @trim harness, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

worldly heron May 26, 2020, 6:17 PM

#

i need help

storm flumeBOT May 26, 2020, 6:17 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @worldly heron. Remember to read through #faq before asking questions in the support channels.

trim harness May 26, 2020, 6:17 PM

#

I do not speak English and need a specialist

storm flumeBOT May 26, 2020, 6:17 PM

#

If you have encountered an issue with the account unlinking feature, @final trout, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 26, 2020, 6:18 PM

#

@worldly heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim harness May 26, 2020, 6:19 PM

#

I want to ask a necessary question

#

Can you apply the steps in the Korean version?

night cloak May 26, 2020, 6:22 PM

#

@trim harness you can contact the Korean customer service for that

wicked cedar May 26, 2020, 6:29 PM

#

Can any one tell me what is the use of this feature i want to know about it

📎 Screenshot_20200526-235813__01.jpg

night cloak May 26, 2020, 6:30 PM

#

@wicked cedar new feature to login to your PUBG MOBILE Account

stuck mantle May 26, 2020, 6:31 PM

#

Why i cant pay? Whats the problem?

📎 image0.png

wicked cedar May 26, 2020, 6:32 PM

#

@rock im using my pubgm account using my fb but one guy linked his gmail account at the top right corner now in this feature i linked my own email id now the hacker can access my pubg account?

storm flumeBOT May 26, 2020, 6:32 PM

#

Please refer to subpoint #2.5 in #faq for further information, @wicked cedar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wicked cedar May 26, 2020, 6:33 PM

#

@night cloak can u please answer my question?

night cloak May 26, 2020, 6:33 PM

#

@wicked cedar read the bot message to unlink that other guy's Account

devout maple May 26, 2020, 6:34 PM

#

you are bad company many hackers in game what are you doing sleep just want mony i wish this game distroy

stuck mantle May 26, 2020, 6:34 PM

#

Can anyone help me with my problem?

idle surge May 26, 2020, 6:34 PM

#

Hello

#

I need an admin

wicked cedar May 26, 2020, 6:35 PM

#

@night cloak 8 have reported already through in game customer n by mailing to them but now one new feature came in this situation can he access my game

storm flumeBOT May 26, 2020, 6:35 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @idle surge. Remember to read through #faq before asking questions in the support channels.

stuck mantle May 26, 2020, 6:36 PM

#

@night cloak Can anyone help me please i want to know why i cant pay with my account

📎 image0.png

trim harness May 26, 2020, 6:36 PM

#

@night cloak and where I can find the Korean customer service

#

؟

night cloak May 26, 2020, 6:37 PM

#

@stuck mantle is that on iOS

stuck mantle May 26, 2020, 6:37 PM

#

Yes it is

night cloak May 26, 2020, 6:37 PM

#

@trim harness you can contact the via in game

#

@wicked cedar follow this in in-game customer service
https://m.imgur.com/RdHVpDX

Imgur

somber crypt May 26, 2020, 6:38 PM

#

@stuck mantle try to make sure that your phone is able to access to your account you logged in pubg

wicked cedar May 26, 2020, 6:39 PM

#

@night cloak i have done this process and waiting for their response still

night cloak May 26, 2020, 6:39 PM

#

@wicked cedar it may take upto 90 days

wicked cedar May 26, 2020, 6:40 PM

#

@night cloak Ok i will wait till that period sadly

stuck mantle May 26, 2020, 6:40 PM

#

@somber crypt i have access to the account but for some reason i cant pay its only in my account i tried another account and it worked the problem is on my account only

somber crypt May 26, 2020, 6:41 PM

#

Cuz i had exactly the same problem and i solved it my giving my phone access to the account (i did it on android it should work for ios too tho)

wicked cedar May 26, 2020, 6:41 PM

#

@night cloak will i recover my pubg account after 90days with all proofs

night cloak May 26, 2020, 6:41 PM

#

@stuck mantle clear the cache of the app and Safari

thick latch May 26, 2020, 6:41 PM

#

Place

#

Finhigj

night cloak May 26, 2020, 6:42 PM

#

Do you need any support in here @thick latch

somber crypt May 26, 2020, 6:42 PM

#

Can u buy buy stuff in other games with the same account?

lapis timber May 26, 2020, 6:42 PM

#

Guys i am stuck at checking for updates screen

📎 Screenshot_20200527-000817.png

thick latch May 26, 2020, 6:42 PM

#

GG

rose fern May 26, 2020, 6:42 PM

#

Hello

stuck mantle May 26, 2020, 6:42 PM

#

@somber crypt yes i can pay with my other pubg account but not my main account

night cloak May 26, 2020, 6:42 PM

#

Use #chat @thick latch

somber crypt May 26, 2020, 6:43 PM

#

@lapis timber restart your router and game, after this just wait i should load

lapis timber May 26, 2020, 6:43 PM

#

I did all that, i am trying to get into the game from half an hour

somber crypt May 26, 2020, 6:43 PM

#

@stuck mantle no i asked if you can buy stuff in other games

#

@lapis timber i never had this problem cuz after restarting router+game it always work even if it takes an half hour

night cloak May 26, 2020, 6:45 PM

#

@lapis timber switch off your wifi and enter the game

#

When it's on that screen

rose fern May 26, 2020, 6:46 PM

#

Hello

#

Can you help me please?

night cloak May 26, 2020, 6:46 PM

#

@rose fern state the issue

lapis timber May 26, 2020, 6:46 PM

#

Demn, my game was playing just fine some hours ago and now this problem showed up

somber crypt May 26, 2020, 6:47 PM

#

@lapis timber if that not works AND YOU SURE that your account is linked to an email account then try reinstalling the game

rose fern May 26, 2020, 6:47 PM

#

My account was stolen and vandalized by another party@night cloak

somber crypt May 26, 2020, 6:47 PM

#

@lapis timber What happened when u entered the game while being offline

storm flumeBOT May 26, 2020, 6:48 PM

#

Please refer to subpoint #2.8 in #faq for further information, @rose fern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rose fern May 26, 2020, 6:48 PM

#

👍

stuck mantle May 26, 2020, 6:50 PM

#

@somber crypt it works on other games

frank ridge May 26, 2020, 6:50 PM

#

One message removed from a suspended account.

somber crypt May 26, 2020, 6:50 PM

#

Then i can help u anymore

stuck mantle May 26, 2020, 6:51 PM

#

The problem is with PUBG only and not all the game only my account i tried my other account and it purchase successfully

somber crypt May 26, 2020, 6:51 PM

#

Maybe rock or other support member can help u

night cloak May 26, 2020, 6:51 PM

#

@stuck mantle did you try clearing the cache of Safari and the game

stuck mantle May 26, 2020, 6:52 PM

#

@night cloak yes but i have to reinstall the game

lapis timber May 26, 2020, 6:52 PM

#

@somber crypt

📎 Screenshot_20200527-002039.png

tidal sierra May 26, 2020, 6:52 PM

#

My account on Twitter platform has been hacked and now the hacker has confirmed the email with the new feature

night cloak May 26, 2020, 6:52 PM

#

@lapis timber give the confirmation as "OK"

lapis timber May 26, 2020, 6:52 PM

#

Then?

night cloak May 26, 2020, 6:53 PM

#

@stuck mantle lemme check that

somber crypt May 26, 2020, 6:53 PM

#

@night cloak i did this while i had my old phone but now my account is gone

tidal sierra May 26, 2020, 6:53 PM

#

Why is this behavior there is no interest for the customer here ??

somber crypt May 26, 2020, 6:53 PM

#

I havnt connected it to an mail acc tho

night cloak May 26, 2020, 6:53 PM

#

@lapis timber it will prompt you to manually login

tidal sierra May 26, 2020, 6:54 PM

#

????

night cloak May 26, 2020, 6:54 PM

#

@tidal sierra follow the #faq 2.5 & 2.8

tidal sierra May 26, 2020, 6:55 PM

#

?

lapis timber May 26, 2020, 6:55 PM

#

📎 Screenshot_20200527-002445.png

tidal sierra May 26, 2020, 6:55 PM

#

I tell you the hacker proved the email

#

؟

somber crypt May 26, 2020, 6:56 PM

#

@tidal sierra Read the parts 2.8 in #faq though, that could help you

#

Can you still access to your account or are you logged out

tidal sierra May 26, 2020, 6:57 PM

#

I want a little attention since one day and I am asking for your help in canceling the Twitter link and there is no answer from you and now the hacker has authenticated the email inside the game?

#

I do not want to read I want to help me solve this problem

somber crypt May 26, 2020, 6:58 PM

#

@tidal sierra then ping the @ pubgm-support

cold sandal May 26, 2020, 6:58 PM

#

can i get elite force set from anywhere?

somber crypt May 26, 2020, 6:58 PM

#

Just read it i could help

rose fern May 26, 2020, 6:59 PM

#

📎 Screenshot_20200526-215842_PUBG_MOBILE.jpg

cold sandal May 26, 2020, 6:59 PM

#

can i exchange season 13 with season 11?

#

like nebula with elite force

night cloak May 26, 2020, 6:59 PM

#

@stuck mantle contact the customer service or use https://www.pubgmobile.com/pay/

lapis timber May 26, 2020, 6:59 PM

#

Now i can't even login into my account nice

cold sandal May 26, 2020, 6:59 PM

#

ping and answer

night cloak May 26, 2020, 7:00 PM

#

@tidal sierra it do have solution for that ,we Discord staff's can't help you with that.

tidal sierra May 26, 2020, 7:01 PM

#

@night cloak Where do I go to be helped ??

polar marshBOT May 26, 2020, 7:01 PM

#

@slender grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 7:02 PM

#

@tidal sierra contact Twitter and In-game customer service

rose fern May 26, 2020, 7:02 PM

#

What should I do if my account is blocked? Can i get it back

night cloak May 26, 2020, 7:02 PM

#

@cold sandal no you can't

#

Who can help me

tidal sierra May 26, 2020, 7:02 PM

#

The account has been compromised and all the information has been changed. How can I access it?

night cloak May 26, 2020, 7:03 PM

#

@tidal sierra please avoid repeating the issue as we Discord staff's can't help you with this, contact the customer service for more information

#

All accounts are back, but my account didn't come back.

tidal sierra May 26, 2020, 7:04 PM

#

I contacted them and there is no response and now it does not work as the hacker has authenticated the email inside the game. If I retrieve the Twitter account, he has room to enter through the email !!

night cloak May 26, 2020, 7:04 PM

#

@night cloak please do state the issue

shy mist May 26, 2020, 7:04 PM

#

@drifting jay 10k is the limit

night cloak May 26, 2020, 7:05 PM

#

@tidal sierra regain the access to your Twitter and contact the in-game customer service to remove that mail

tidal sierra May 26, 2020, 7:05 PM

#

If my problem is not solved what is the use of being here?

shy mist May 26, 2020, 7:05 PM

#

@drifting jay Basically Synergy determines the type of opponents u face...If U've crossed 10k that means the team is good to roll on . Henceforth there'll be good opponents

tidal sierra May 26, 2020, 7:05 PM

#

👎🏻👎🏻

polar marshBOT May 26, 2020, 7:05 PM

#

@rose fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 7:06 PM

#

@tidal sierra it's your responsibility to protect your account, we can't help you with that

tidal sierra May 26, 2020, 7:06 PM

#

I tell you it was hacked in the sense that it was hacked without my knowledge !!!

#

I don’t know what to say customer service inside the game does not respond and customer service for Twitter to respond and here also there is no response Where is the response tell me !! ??

night cloak May 26, 2020, 7:09 PM

#

@night cloak i need your help, can we dm?

#

Is there anyone from the trick company here?

#

Because you're a monument company.

#

My account didn't come back to me.

#

There are a few people whose accounts have returned.

#

But the company only deliberately supports YouTube.

somber crypt May 26, 2020, 7:11 PM

#

Talk with google support i also did this and after 2 hours of talking with them they gave me my account

night cloak May 26, 2020, 7:12 PM

#

My account had still not recovered pls healp

#

@night cloak is that due to unlinking

somber crypt May 26, 2020, 7:12 PM

#

U need to verify that that account belongs to you i dont know more about this

night cloak May 26, 2020, 7:12 PM

#

Yes because of unlinking

storm flumeBOT May 26, 2020, 7:12 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 7:12 PM

#

@night cloak start a new conversation with the customer service

#

Yes

#

Why

#

Yes but they are saying your account is recpvered but i dont get my account

#

This is a scam company.

#

Pls help i have been playing this game from season 2

#

Did you know That I've been in touch with technical support for 20 days, more than two hours a day?

#

📎 image0.png

#

Yes same here

#

And they are ending it with this

#

Phenoix this massage mean that your account not back to you

#

Any more

#

Pls help pubg

#

Just to inform you that there is account back to soldier but you not

storm flumeBOT May 26, 2020, 7:15 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 7:17 PM

#

A bunch of thieves are fooling us.

#

Did you know that there are few accounts that have been returned to their owners?

#

And that the largest number no longer have their accounts.

#

Because this company is deliberately deceiving us.

#

@night cloak if you have provided the right informations you'll get your account soon

#

I reached out to Facebook and they gave me the link number in the game.

#

Im trying to verify my email in the settings but it aint sending any verification codes anyone can help?

#

I gave them all the right information.

#

I have but it gives to start new chat

#

@night cloak contact the customer service

shy mist May 26, 2020, 7:20 PM

#

The survey is such a scam I've tried 5 times didn't even get a coupon scrap wtf

night cloak May 26, 2020, 7:21 PM

#

Talk to technical support

#

@night cloak is also having same problem as i

#

Am

#

Why am I talking to them when they're a bunch of machines?

#

If you're just you tuber in this case, I'm talking to people at the company.

#

Yes there should be some one at coustomer service

#

Because the company relies only on cheaters.

#

No support here, and there's not a single person talking to us.

#

I'm recording the conversation because I'm going to post it on my channel to expose this game to people.

sand path May 26, 2020, 7:26 PM

#

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.
@night cloak

cyan citrus May 26, 2020, 7:26 PM

#

80% players using magic bullet on crown lobby .

night cloak May 26, 2020, 7:26 PM

#

It says that my account was recovered, but, im still logged into my new one, i dont have my recovered account, i tried to log out but it didnt work

sand path May 26, 2020, 7:28 PM

#

They should be with you very soon.

night cloak May 26, 2020, 7:28 PM

#

Do the game players know that there are no people here from the company?

sand path May 26, 2020, 7:28 PM

#

Very likely tomorrow.

night cloak May 26, 2020, 7:28 PM

#

they already confirmed that my account has been recovered @sand path

#

I need my account

sand path May 26, 2020, 7:28 PM

#

That's a wrong message. They said they will fix it

night cloak May 26, 2020, 7:29 PM

#

so, will my account ever be like, recovered? or should i give up

#

Omg

sand path May 26, 2020, 7:29 PM

#

It will be with you.

night cloak May 26, 2020, 7:30 PM

#

So what

#

i was one of the first 500k people to make an account, i might just give up

#

ill try messing around, if it doesnt work

#

well

sand path May 26, 2020, 7:30 PM

#

It will be with you. They are working on it.

night cloak May 26, 2020, 7:31 PM

#

Ohhhh

#

@bod are you YouTuber

#

@sand path why may account not back to me

#

I need answee

#

Anser

grizzled basalt May 26, 2020, 7:33 PM

#

plz i need help

night cloak May 26, 2020, 7:33 PM

#

@sand path I want the reasons why my application was denied.

sand path May 26, 2020, 7:34 PM

#

@night cloak it will be back. Please be patient. Your details were in the sheet we sent over.

storm flumeBOT May 26, 2020, 7:34 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @grizzled basalt. Remember to read through #faq before asking questions in the support channels.

polar marshBOT May 26, 2020, 7:34 PM

#

@grizzled basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 7:37 PM

#

Two weeks and I got nothing.

storm flumeBOT May 26, 2020, 7:37 PM

#

If you have encountered an issue with the account unlinking feature, @coarse carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

If you have encountered an issue with the account unlinking feature, @coarse carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin May 26, 2020, 7:39 PM

#

@coarse carbon the unIink feature is currently disabled and we dont know when it will be available again

dusty rover May 26, 2020, 7:41 PM

#

@vivid merlin sir can u ask pubgm support team about this.we need to unlink unwanted social media accounts

storm flumeBOT May 26, 2020, 7:41 PM

#

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin May 26, 2020, 7:41 PM

#

@dusty rover yes they are already aware and are trying to fix the issue they had with it

dusty rover May 26, 2020, 7:43 PM

#

@vivid merlin its took so long sir.why they add another linking

polar marshBOT May 26, 2020, 7:43 PM

#

@paper wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@paper wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine dock May 26, 2020, 7:43 PM

#

Hallo

umbral flume May 26, 2020, 7:49 PM

#

Hi Today I have completed my email verification but in didn't get any reward as it showing colleted but i didn't get any rewards yet, please help @everyone

toxic tundra May 26, 2020, 7:53 PM

#

So few days ago coz of some mistake from PUBG side my account was ban for 2 months and today the status shows that my account turns out normal and I can login and play ...but when I try to login it still stays ban...I mean wth...now how does this make sense...is it forcefully screwing me up now?

📎 unknown.png

#

@night cloak Can you please comment on this or at least tell me who I can contact as it clearly says account turns out to be normal but I can't still login...what is this behaviour now? 😔

storm flumeBOT May 26, 2020, 7:58 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @devout thorn. Remember to read through #faq before asking questions in the support channels.

devout thorn May 26, 2020, 7:58 PM

#

i need help

polar marshBOT May 26, 2020, 7:59 PM

#

@devout thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine dock May 26, 2020, 8:00 PM

#

Hi

neon basalt May 26, 2020, 8:00 PM

#

👋

polar marshBOT May 26, 2020, 8:01 PM

#

@meager eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

alpine dock May 26, 2020, 8:02 PM

#

Pubg mobile support?

neon basalt May 26, 2020, 8:02 PM

#

Yes

alpine dock May 26, 2020, 8:02 PM

#

I need you prv please?

neon basalt May 26, 2020, 8:03 PM

#

amiajoketou

alpine dock May 26, 2020, 8:03 PM

#

If you don't have problem?

neon basalt May 26, 2020, 8:03 PM

#

Sure

alpine dock May 26, 2020, 8:03 PM

#

You are admin her?

neon basalt May 26, 2020, 8:04 PM

#

Nope

alpine dock May 26, 2020, 8:04 PM

#

I need admin

neon basalt May 26, 2020, 8:04 PM

#

@ Nicole (Edna Kali)#7824 is though

alpine dock May 26, 2020, 8:04 PM

#

What is this?

short eagle May 26, 2020, 8:04 PM

#

I need you prv please?
@alpine dock wdym by that?

neon basalt May 26, 2020, 8:04 PM

#

Dms

alpine dock May 26, 2020, 8:05 PM

#

I need admin please

short eagle May 26, 2020, 8:05 PM

#

can you at least state your problem

alpine dock May 26, 2020, 8:06 PM

#

I can't my problem its difficult

#

I need admin to ask him about my problem

hard zodiac May 26, 2020, 8:07 PM

#

Is something wrong with the game support?

#

They have 2 week without response

short eagle May 26, 2020, 8:08 PM

#

it may take up to 90 days for them to respond @hard zodiac

alpine dock May 26, 2020, 8:12 PM

#

?

somber crypt May 26, 2020, 8:15 PM

#

@alpine dock state the problem

alpine dock May 26, 2020, 8:16 PM

#

You are admin?

timid peak May 26, 2020, 8:18 PM

#

Hii i need talk with admin or PUBG support

vivid merlin May 26, 2020, 8:21 PM

#

@alpine dock could you state your problem to see if we could help you please there is unfortunately no admin on at this time

sacred cedar May 26, 2020, 8:21 PM

#

@native night It's not glitch , beta pubg mobile remove all maps to focus on New secret Map.
In near future you will able to access all maps .

For now play New secret map and help developers to fix the Bug's.

dusky fulcrum May 26, 2020, 8:22 PM

#

i have spend so much uc but didn't got any good gun skin

#

every time silver fregments is this a glitch

thorny bolt May 26, 2020, 8:24 PM

#

Cheaters everywhere in PUBG

timid peak May 26, 2020, 8:25 PM

#

Greetings guys, look yesterday, I did the jailbreak on my phone but I did not do it with any intention of having a hack, I only did it to make some changes to my phone and I don't know what to do, I have never used a hack on pubg mobile, and I need help on this, to see used hack I would have used it before but I have never liked the easy method, I play since season 2 and in truth not having the account affects me, please any solution you can give me, or some help

sacred cedar May 26, 2020, 8:26 PM

#

@dusky fulcrum as I know create opening or spine it's depends on your luck not money ..
Something you can get just in one chance and sometimes it's hard to get .

vivid merlin May 26, 2020, 8:26 PM

#

@timid peak please click file-claim unfortunately no one can help with in this server unban the account

polar marshBOT May 26, 2020, 8:26 PM

#

@alpine dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusky fulcrum May 26, 2020, 8:27 PM

#

@sacred cedar ok bro thanks

thorny bolt May 26, 2020, 8:27 PM

#

@sacred cedar how can pubg fix bugs of new map, and Miramar render bugs still exist, cheating still exist and now better than before

wide scarab May 26, 2020, 8:27 PM

#

Hello

#

Unable to log in to global server after logging in to Vietnam server

sour gale May 26, 2020, 8:28 PM

#

@thorny bolt the larger problem is cheating

vivid merlin May 26, 2020, 8:28 PM

#

Hello,

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.@thorny bolt

polar marshBOT May 26, 2020, 8:28 PM

#

@timid peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jolly kettle May 26, 2020, 8:28 PM

#

Support what is happening in Asia server is full of hackers!?

wide scarab May 26, 2020, 8:28 PM

#

Unable to log in to global server after logging in to Vietnam server

sacred cedar May 26, 2020, 8:29 PM

#

@thorny bolt Take screenshot or record a video related to Bug or glitch and post it in #old developer will fix it as soon as possible .

stuck mantle May 26, 2020, 8:30 PM

#

How to fix unable to pay as your account may be in risk!(1138)

wide scarab May 26, 2020, 8:30 PM

#

Help me please

thorny bolt May 26, 2020, 8:30 PM

#

@vivid merlin every day I’m reporting cheaters, by video in link, his still not ba nn Ed..

wide scarab May 26, 2020, 8:31 PM

#

Unable to log in to global server after logging in to Vietnam server

vivid merlin May 26, 2020, 8:31 PM

#

@thorny bolt if they arent banned it could be because the video didn't have enough evidence/proof or the anti-cheat system couldnt detect any

wide scarab May 26, 2020, 8:32 PM

#

I want to restore my account to the global version

jade hamlet May 26, 2020, 8:32 PM

#

#questions I want to delete the communication sites that are in my account on the game because. Because I couldn't reach them.

vivid merlin May 26, 2020, 8:33 PM

#

@wide scarab please read faq 2.9 in #faq

marble gale May 26, 2020, 8:34 PM

#

@vivid merlin do you know when the next pmco qualifiers are,

wide scarab May 26, 2020, 8:34 PM

#

Why????

#

I am not Vietnamese

#

I'm from germany

vivid merlin May 26, 2020, 8:35 PM

#

@marble gale unfortunately I dont I'm sorry

stuck mantle May 26, 2020, 8:39 PM

#

How to fix unable to pay as your account may be in risk!(1138)

wild dirge May 26, 2020, 8:42 PM

#

Link failed.please try again later
I did every thing correct why it keep telling me this??

rigid stirrup May 26, 2020, 8:44 PM

#

📎 image0.png

#

Im doing this thing 5 or 6 time and my account not baack

#

They say my account is back but i cant login into my old account

#

19 days and my account is not back

stuck mantle May 26, 2020, 8:45 PM

#

How to fix unable to pay as your account may be in risk!(1138)!!! Someone help me😕😕

jolly kettle May 26, 2020, 8:45 PM

#

Any help regarding cheaters 1 game 1-5 cheaters every game

storm willow May 26, 2020, 8:48 PM

#

Yes? @signal aurora

storm flumeBOT May 26, 2020, 8:49 PM

#

Hello, @jolly kettle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

undone jetty May 26, 2020, 8:55 PM

#

Hello

storm flumeBOT May 26, 2020, 8:56 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @undone jetty. Remember to read through #faq before asking questions in the support channels.

undone jetty May 26, 2020, 8:57 PM

#

I post my account her 4 days ago to recover but still the same any update ??

polar marshBOT May 26, 2020, 8:57 PM

#

@brave inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

undone jetty May 26, 2020, 8:58 PM

#

Anyone can help ??

#

@storm willow hello??

storm willow May 26, 2020, 9:00 PM

#

@undone jetty wait patiently your request will be processed

undone jetty May 26, 2020, 9:01 PM

#

When i can recover my account??

storm flumeBOT May 26, 2020, 9:01 PM

#

If you have encountered an issue with the account unlinking feature, @undone jetty, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

undone jetty May 26, 2020, 9:03 PM

#

@storm willow now 4 days when i can recover it ?? And how i will know its done ??

dawn pond May 26, 2020, 9:03 PM

#

Hello, is there any way we can speak private? I want to talk about partnership with scrims and some stuff like that. Maybe over a voicechat. @storm willow

storm willow May 26, 2020, 9:04 PM

#

@undone jetty follow instructions from machete 2.0 above

#

@dawn pond ask in #discord

dawn pond May 26, 2020, 9:05 PM

#

Thank you @storm willow

undone jetty May 26, 2020, 9:06 PM

#

@storm willow i did it 2 time but nothing change that why they told me to put my id her to recover it ....so that why i'm asking for any updat

storm willow May 26, 2020, 9:07 PM

#

@undone jetty

📎 image0.png

undone jetty May 26, 2020, 9:09 PM

#

@storm willow Oh god its will take to much time 😭😭

patent thunder May 26, 2020, 9:21 PM

#

thanks everyone for helping me get my account back

📎 Screenshot_20200526-171957_Photo_Editor.jpg

storm flumeBOT May 26, 2020, 9:21 PM

#

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

scarlet iron May 26, 2020, 9:21 PM

#

I need god's help.

dawn pond May 26, 2020, 9:21 PM

#

@storm willow hey, they are not responding, how long is evt waiting time?

neat kernel May 26, 2020, 9:22 PM

#

OMG! We report him a lot of time and he is not banned yet.. and his clan... And now he’s conqueror for being cheater not for skills

📎 image0.png

daring obsidian May 26, 2020, 9:23 PM

#

any support here ?=

#

pls i need really help atm

short eagle May 26, 2020, 9:24 PM

#

if they arent banned it could be because there wasnt enough evidence/proof or the anti-cheat system couldnt detect any @neat kernel

maiden willow May 26, 2020, 9:25 PM

#

Any support please?!

bold siren May 26, 2020, 9:25 PM

#

Please state the issues.

polar marshBOT May 26, 2020, 9:26 PM

#

@daring obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

maiden willow May 26, 2020, 9:31 PM

#

any one can helpe me ?!!

karmic parrot May 26, 2020, 9:36 PM

#

hi

polar marshBOT May 26, 2020, 9:37 PM

#

@maiden willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile hollow May 26, 2020, 9:42 PM

#

I need help asap can any1 from team PM me fast?

#

Event will finish in 2 hour, this sustem is bugged or is not working as supposed, i really tried to invite my old friends was missing few points, i add 1 more friend and played with him 2 classic match so normally i should get 20 for “recolled player should play 1 classic match” and i got them, and 30 for “recolled player should finish classic in top10” we finished match in top 10 but i didnt recieve this 30 coins... event is finishing in 2 hour and i miss just 5 coin to get it but i didnt get my 30 which we played

📎 image0.png 📎 image1.png

night cloak May 26, 2020, 9:47 PM

#

Is it possible t, if I win every match?o reach Ace tier of PUBG mobile in one day

agile hollow May 26, 2020, 9:49 PM

#

Yes its possible but i would say u will need to make 20-25 or more kills in single match, for this u have to be good skilled player or cheat 😂 first day of this season there were few players on Ace with 50kills per match kinda cheat

#

no1 from support online? -_-

lofty swan May 26, 2020, 9:55 PM

#

Hi Soldier,

Thank you for your patience.

We are glad to inform you that we have done the recovery for the accounts which have fulfilled the requirements. By now you should have got your account back.

However, if you still cannot log back in, it means that you didn't fulfilled the requirements or the conditions of your account are complicated so we need to make furthur investigation. Please read carefully and follow the instructions again, and then contact us back with more details for the same by tapping on "New Conversation" option.

[Important] Please do not use different accounts to apply for the same lost account. It may cause the difficulty of the recovery and hence prolong the process. Thank you so much for your cooperation. We will help you as fast as we can.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

storm flumeBOT May 26, 2020, 9:55 PM

#

If you have encountered an issue with the account unlinking feature, @lofty swan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

lofty swan May 26, 2020, 9:55 PM

#

Hi Soldier,

Thank you for your patience.

We are glad to inform you that we have done the recovery for the accounts which have fulfilled the requirements. By now you should have got your account back.

However, if you still cannot log back in, it means that you didn't fulfilled the requirements or the conditions of your account are complicated so we need to make furthur investigation. Please read carefully and follow the instructions again, and then contact us back with more details for the same by tapping on "New Conversation" option.

[Important] Please do not use different accounts to apply for the same lost account. It may cause the difficulty of the recovery and hence prolong the process. Thank you so much for your cooperation. We will help you as fast as we can.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

storm flumeBOT May 26, 2020, 9:55 PM

#

If you have encountered an issue with the account unlinking feature, @lofty swan, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

bold siren May 26, 2020, 9:56 PM

#

Could you stop spamming, @lofty swan?

You have to wait.

lofty swan May 26, 2020, 9:57 PM

#

@bold siren can u p/z help me

#

🙁

night cloak May 26, 2020, 9:57 PM

#

Hello

cobalt jewel May 26, 2020, 9:57 PM

#

hi

#

i need help

storm flumeBOT May 26, 2020, 9:57 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @cobalt jewel. Remember to read through #faq before asking questions in the support channels.

night cloak May 26, 2020, 9:57 PM

#

how are you

eternal mesa May 26, 2020, 9:58 PM

#

You guys gotta change the way classics are played... they’re getting boring and sometimes too long.

Driving around for the last 10 people in a big circle isn’t fun. You gotta do faster zones or zones determined on the amount of people left in the match. Just saying.... I’ve been playing a lot fewer classics and doing scrims because at least scrims got 40 people at last few zones

agile hollow May 26, 2020, 10:05 PM

#

@storm flume like if you gave me "Assistance" with my topic few minutes ago 😄

tired jacinth May 26, 2020, 10:06 PM

#

hello supporters, if someone lost his account due to unlink feature how he can get it back ?

storm flumeBOT May 26, 2020, 10:06 PM

#

If you have encountered an issue with the account unlinking feature, @tired jacinth, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 10:08 PM

#

why my i cant connect to my account by email or phone number while my friend can?

agile hollow May 26, 2020, 10:09 PM

#

@night cloak maybe he use GameCenter of iOS as a account to connect and not facebook or twitter?

night cloak May 26, 2020, 10:09 PM

#

no look

#

mine down his up

#

📎 image0.png 📎 image1.png

agile hollow May 26, 2020, 10:10 PM

#

hmmm i dont remember this button on my application so i guess i dont have it aswell 😄

hushed narwhal May 26, 2020, 10:11 PM

#

Uh, so when will week 3 of the battle pass missions be enabled? Does the timer represent when the next week’s missions are enabled? Please ping me with a response.

📎 image0.png

#

The timer**

#

First time buying battle passes.

agile hollow May 26, 2020, 10:11 PM

#

but after i saw difference between EU Pubg Mobile and Korean Pubg Mobile i wont wonder that part of players have that mail/phone function other dont 😄

night cloak May 26, 2020, 10:11 PM

#

yeah

#

how can i donwload that version?

hasty phoenix May 26, 2020, 10:12 PM

#

Hello, i need some help with unlinking accounts, can some mód text me pls

storm flumeBOT May 26, 2020, 10:12 PM

#

If you have encountered an issue with the account unlinking feature, @hasty phoenix, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

agile hollow May 26, 2020, 10:12 PM

#

@hushed narwhal Royal Pass started 13th may, so first week is 13-20 second week is 20-27, 3d week should start from 28 aka from tomorrow

hushed narwhal May 26, 2020, 10:13 PM

#

So it goes by when it starts.

#

Thank you.

agile hollow May 26, 2020, 10:14 PM

#

@hushed narwhal btw just saw on your screen, you have timer over there that second week will finish in 3 hour 49 min

hushed narwhal May 26, 2020, 10:14 PM

#

Thanks so much. I was wondering that as well.

agile hollow May 26, 2020, 10:14 PM

#

welcome ❤️

polar marshBOT May 26, 2020, 10:16 PM

#

@stone rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unique oyster May 26, 2020, 10:18 PM

#

@somber solstice are you able to accept my friend request? I don’t have access to #cheater-reports and I have evidence of a cheater.

uncut jasper May 26, 2020, 10:19 PM

#

Long live hackers and pubg
hacker killing pubg taking points

📎 image0.png

polar marshBOT May 26, 2020, 10:19 PM

#

@boreal mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

maiden raven May 26, 2020, 10:25 PM

#

Help

polar marshBOT May 26, 2020, 10:25 PM

#

@maiden raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wise ember May 26, 2020, 10:30 PM

#

How can i get fast response from pubg

#

My account was hacked

#

And someone linked his email

#

In my account

#

From when you can link an emaill

#

My account has been hacked 2 weeks ago

#

And i got no respond from pubg

polar marshBOT May 26, 2020, 10:31 PM

#

@noble dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 10:32 PM

#

Help

polar marshBOT May 26, 2020, 10:32 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@arctic veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 26, 2020, 10:34 PM

#

Please refer to subpoint 2.5 in #faq for further information, @wise ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

surreal geode May 26, 2020, 10:36 PM

#

I inv my friend to cheer park but it's not counting for achievement

timid peak May 26, 2020, 10:37 PM

#

then you will lose your account because the pubg support does not pay attention to its players, because they should give a warning or something, not take away your account to take it away, and then the money you invest because they do not return it to us, They let the real hackers play and screw the lives of others, don't screw

polar marshBOT May 26, 2020, 10:39 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

buoyant plank May 26, 2020, 10:39 PM

#

When do you spend on hacking? I am tired of playing with too much hacking

noble dune May 26, 2020, 10:39 PM

#

Hello

storm flumeBOT May 26, 2020, 10:43 PM

#

If you have encountered an issue with the account unlinking feature, @strong robin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

strong robin May 26, 2020, 10:43 PM

#

#pubg-mobile
I was selling my pubg account to someone and he stole my account. He linked it with an account then he unlinked my account
Can you help me plz?
Id:6728248092

storm willow May 26, 2020, 10:45 PM

#

@strong robin selling account is against ToS, we cannot help you

blazing frost May 26, 2020, 10:46 PM

#

I am having trouble changing the avatar in my pubg mobile account so that you have unlinked the Facebook account from the webbie via Facebook itself and now when I log in to the Facebook account enter a new account, how can I solve this problem

storm flumeBOT May 26, 2020, 10:46 PM

#

If you have encountered an issue with the account unlinking feature, @blazing frost, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

noble dune May 26, 2020, 10:47 PM

#

Hey there is a hackers in every solo game a europe server do something about it!!

#

At*

strong robin May 26, 2020, 10:49 PM

#

#pubg-mobile
someone stole my account. He linked it with an account then he unlinked my account
Can you help me plz?
Id:6728248092

storm flumeBOT May 26, 2020, 10:49 PM

#

If you have encountered an issue with the account unlinking feature, @strong robin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

If you have encountered an issue with the account unlinking feature, @timid peak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

cold otter May 26, 2020, 10:52 PM

#

Hey there is a hackers in every solo game a europe server do something about it!!
@noble dune even in squad everygame 3 or 4 squads cheater unable to play game and tired now and cant feel safe to expand anymore money on this game

noble dune May 26, 2020, 10:53 PM

#

@cold otter its so bad i am stuck at Ace tier and i cant continue to conqueror because there is alot of cheaters and i am losing alot of points!

winter wigeon May 26, 2020, 11:01 PM

#

📎 Screenshot_20200527-010028_Google_Play_Store.jpg

#

Why i have this error just when i shop in pubg Mobile

grand hinge May 26, 2020, 11:06 PM

#

@KharmaV#6533 You can earn ranking points from playing classic matches only

polar marshBOT May 26, 2020, 11:14 PM

#

@cold otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lilac fulcrum May 26, 2020, 11:14 PM

#

Why doesn't it say who is spectating me?

neat kernel May 26, 2020, 11:29 PM

#

@noble dune I feel u.. there are so much cheater.. can get conqueror..

polar marshBOT May 26, 2020, 11:30 PM

#

@noble dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

delicate meadow May 26, 2020, 11:33 PM

#

Hey
I have a question.
Can I get my UC back on my account because what happened is not fair. After opening the crate for 300 AG I had information if next crates are to be opened with UC, so I tried to uncheck this option (you can see it on the attached picture), the crate was reopened and I lost 24UC and I didn't receive anything from this crate.
Please help me.
Have a nice day.

#

📎 IMG_20200527_005746.jpg

neat kernel May 26, 2020, 11:35 PM

#

@neat kernel right now I’m playing FPP in Europe server and in every much there are cheaters... Cheaters Vs Cheaters.. we avoid cheater every time.

night cloak May 26, 2020, 11:42 PM

#

hello

polar marshBOT May 26, 2020, 11:42 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

misty lintel May 26, 2020, 11:43 PM

#

how to play on hardcore mode? is it only available in some specific version of the game?

short eagle May 26, 2020, 11:44 PM

#

Hardcore has been removed from the game @misty lintel

misty lintel May 26, 2020, 11:44 PM

#

ive been told that, but people say its still playable

#

anyways, thanks for the answer

storm flumeBOT May 26, 2020, 11:50 PM

#

Please do not use any other language aside from English in this channel, @inland basalt. Refer to #613267301243944960 for language channels.

summer pumice May 27, 2020, 12:13 AM

#

Help me I'm unable to link email id

📎 Screenshot_2020-05-27-05-42-40-697_com.tencent.ig.jpg

delicate meadow May 27, 2020, 12:17 AM

#

@summer pumice If you have another email, you can use it

#

Or you can keep trying

summer pumice May 27, 2020, 12:24 AM

#

@delicate meadow after 3rd try I'm unable to enter email again I have to wait for next day ...from last 3days I'm trying

delicate meadow May 27, 2020, 12:31 AM

#

Restart the game, maybe this will help

rare hinge May 27, 2020, 12:32 AM

#

Guys i need unlinked one of social accounts can you help me @somber solstice

storm flumeBOT May 27, 2020, 12:32 AM

#

If you have encountered an issue with the account unlinking feature, @rare hinge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

rare hinge May 27, 2020, 12:32 AM

#

Not like this

summer pumice May 27, 2020, 12:36 AM

#

@delicate meadow I have try on multiple ids and repair game re-start game and phone too ..but still showing same

rare hinge May 27, 2020, 12:36 AM

#

@night cloak can you help

slow wharf May 27, 2020, 12:36 AM

#

Is it my fault when someone hack my page on facebook and take my PUBG account ? If you see it is not, then please someone contact me and help me. I am a streamer that stream PUBG almost every single day, and i know above 30 biggest streamer in middle east that all stream PUBG. Please someone contact me to explain and prove him all pictures

delicate meadow May 27, 2020, 12:41 AM

#

@summer pumice
If a message cannot come to your email, then select another email, send this message and try using the one you tried to send in the beginning again, it helped me, because I also had the same problem.

night cloak May 27, 2020, 12:43 AM

#

@slow wharf Yes, it is your responsibility. You are supposed to keep sensitive information with yourself. You share such information with others, you will end up getting compromised.

polar marshBOT May 27, 2020, 12:47 AM

#

@drifting jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strange shuttle May 27, 2020, 12:49 AM

#

Hello

summer pumice May 27, 2020, 12:50 AM

#

@delicate meadow code coming to my mail I enter the code and password it's showing ( linked failed )

📎 Screenshot_2020-05-27-05-42-40-697_com.tencent.ig.jpg

polar marshBOT May 27, 2020, 12:50 AM

#

@strange shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer pumice May 27, 2020, 12:51 AM

#

@delicate meadow it happening repeatedly pubgm_fp

candid wedge May 27, 2020, 12:51 AM

#

Hi support

this hack aimboot and head shot

ID : 5165064408
username: GHツōTunōTun

📎 video0.mov

polar marshBOT May 27, 2020, 12:56 AM

#

@ashen kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

delicate meadow May 27, 2020, 12:57 AM

#

@summer pumice
Maybe write to the supporter at this email:PUBGMOBIL_CS@tencentgames.com maybe it will help something.

lilac fulcrum May 27, 2020, 1:02 AM

#

Why can't I see who is spectating me?

delicate meadow May 27, 2020, 1:03 AM

#

@summer pumice I'm sorry, if I didn't help 😞

lone quartz May 27, 2020, 1:09 AM

#

📎 Screenshot_2020-05-27-08-07-53-39_3d819ca0aafc750ced08a57fa1c9e1f4.png

#

Release it pls

polar marshBOT May 27, 2020, 1:12 AM

#

@desert panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer pumice May 27, 2020, 1:16 AM

#

@delicate meadow they don't reply no response from the developer rip

lofty tinsel May 27, 2020, 1:20 AM

#

Hi, What is the point of E-mail linking, is it for security or what ?

delicate meadow May 27, 2020, 1:23 AM

#

@summer pumice I don't know how to help, sorry

next flint May 27, 2020, 1:24 AM

#

@summer pumice restart your game i was having the same problème

summer pumice May 27, 2020, 1:24 AM

#

@delicate meadow thanks dude u were try to help me suspicious

delicate meadow May 27, 2020, 1:25 AM

#

@lofty tinsel For logging in via email you will receive prizes

summer pumice May 27, 2020, 1:25 AM

#

@next flint I have restart game and repair game too but same issue still ,tell me something new which I don't know winner

delicate meadow May 27, 2020, 1:26 AM

#

@summer pumice I didn't help much, but there's no problem

opal smelt May 27, 2020, 1:38 AM

#

Change region switch is not appearing for me

#

I want to change the region to Egypt

📎 image0.png

crisp garden May 27, 2020, 1:40 AM

#

Some regions/ country can't change it

opal smelt May 27, 2020, 1:40 AM

#

It was egypt then disappeared

#

I dont have alot of regions

#

Events *

crisp garden May 27, 2020, 1:42 AM

#

Some events are in some region only

opal smelt May 27, 2020, 1:43 AM

#

There is no way to fix it ?

#

Iam already in egypt

burnt prism May 27, 2020, 1:44 AM

#

Again, I’m looking to have someone look into my issues. @polar marsh

crisp garden May 27, 2020, 1:45 AM

#

@burnt prism what is it

burnt prism May 27, 2020, 1:49 AM

#

@crisp garden it’s a loooong case I need to speak in private if that’s possible

sly harbor May 27, 2020, 1:54 AM

#

Setting zone shrink speed to 0.9 speeds it up correct?

#

Is it that backwards

storm jasper May 27, 2020, 2:03 AM

#

@lime juniper feedback channel has a duration so can we continue here?
Gameloop was up to date n I got a freeze for 60 days.. some people got their accs back already n I didn't

lime juniper May 27, 2020, 2:03 AM

#

You need to file a claim and wait. We cannot assist any further in this matter.

rocky fable May 27, 2020, 2:03 AM

#

hey any pubg emulator player around

storm jasper May 27, 2020, 2:03 AM

#

I did a lot same msg appears

storm flumeBOT May 27, 2020, 2:03 AM

#

You can now access #emulator-chat and #emulator-support, @rocky fable. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

cosmic gazelle May 27, 2020, 2:05 AM

#

Whats this Tribe Mode?something new coming up?

📎 20200527_073436.jpg

elfin canopy May 27, 2020, 2:09 AM

#

That's an upcoming mode- Jungle adventure in sanhok

#

Jungle Food:- Fruit and other foods grow in the wild. Eating them may grant mysterious effects.

cosmic gazelle May 27, 2020, 2:10 AM

#

When it'll come

elfin canopy May 27, 2020, 2:10 AM

#

Very soon.

young flame May 27, 2020, 2:12 AM

#

Hi, I have a problem that I cannot cancel any account linking in the update of the new and did not show the link to cancel the link What can I do ????

elfin canopy May 27, 2020, 2:13 AM

#

Unlinking feature has been disabled as for now.

young flame May 27, 2020, 2:15 AM

#

@elfin canopy What time do you work ????

elfin canopy May 27, 2020, 2:15 AM

#

What do you mean?

night cloak May 27, 2020, 2:15 AM

#

📎 image0.png

#

I got this message again but the account still didn't get back

young flame May 27, 2020, 2:16 AM

#

When does the disengagement work?

elfin canopy May 27, 2020, 2:16 AM

#

Please wait patiently, @night cloak! They're working on it.

#

We don't have any information regarding the availability of unlinking feature in future update, @young flame.

sly harbor May 27, 2020, 2:16 AM

#

Is there any way to gain more spectator slots without the use of tournament cards?

#

There’s just the 2 correct?

elfin canopy May 27, 2020, 2:17 AM

#

In Global version? @sly harbor. No.

sly harbor May 27, 2020, 2:17 AM

#

Okay, thanks

neon stag May 27, 2020, 2:17 AM

#

My Telephone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

raw dew May 27, 2020, 2:17 AM

#

Hi, I have a problem that I cannot cancel any account linking in the update of the new and did not show the link to cancel the link What can I do ????

elfin canopy May 27, 2020, 2:18 AM

#

The unlinking feature has been disabled as for now, @raw dew.

Maybe it'll return in future.

young flame May 27, 2020, 2:18 AM

#

Thank you, please let us know. Best regards, Quantum Greetings@elfin canopy#Thank you, please let us know. Best regards, Quantum Greetings

elfin canopy May 27, 2020, 2:18 AM

#

You're welcome, @young flame. Have a nice day ahead.

polar marshBOT May 27, 2020, 2:18 AM

#

@neon stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frigid depot May 27, 2020, 2:20 AM

#

@elfin canopy hello, how to unlink an account?

elfin canopy May 27, 2020, 2:21 AM

#

You cannot unlink an account, @frigid depot! As the unlinking feature has been disabled as for now.

lavish marlin May 27, 2020, 2:23 AM

#

Hi, is there one of my admins to help me recover my Peggy game account that I lost due to the link process

frigid depot May 27, 2020, 2:23 AM

#

@elfin canopy I see. Thanks

lavish marlin May 27, 2020, 2:24 AM

#

Is there one of the supervisors?

#

@elfin canopy Are you a moderator?

night cloak May 27, 2020, 2:25 AM

#

Who to unlink my account?

storm flumeBOT May 27, 2020, 2:25 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 27, 2020, 2:25 AM

#

@storm flume no

#

I want to remove my account

lavish marlin May 27, 2020, 2:26 AM

#

@night cloak Where are the supervisors?

#

@I want a supervisor talking to recover my account 3xix#0903

potent stag May 27, 2020, 2:30 AM

#

@empty summit

This guy needs help

night cloak May 27, 2020, 2:36 AM

#

Hello I tried to link my account to Email. The new feature but every time I try to link it. It says parameter error when I try to press send code to email.

What to do?

empty summit May 27, 2020, 2:38 AM

#

Can somebody with rare rank report for cheaters instead me?

sullen thistle May 27, 2020, 2:39 AM

#

Hi Pubg M Support, i tried getting the ninja kitty and spent like $2000 trying to get it.. how do i get it? Hahahaha my luck is bad😬

crisp garden May 27, 2020, 2:41 AM

#

Well crates are based in luck so I guess keep trying

polar marshBOT May 27, 2020, 2:46 AM

#

@waxen patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

noble ether May 27, 2020, 2:50 AM

#

Why I couldn't post on cheaters report

crisp garden May 27, 2020, 2:51 AM

#

You need tobe level Level 10 pubgm_yeheboi

elfin canopy May 27, 2020, 2:51 AM

#

Read the last 2 messages in that channel.

summer pumice May 27, 2020, 2:54 AM

#

Help

📎 Screenshot_2020-05-27-08-09-11-904_com.tencent.ig.jpg 📎 Screenshot_2020-05-27-05-42-40-697_com.tencent.ig.jpg

noble ether May 27, 2020, 2:55 AM

#

@crisp garden can I get hackers report link

crisp garden May 27, 2020, 2:55 AM

#

@noble ether http://cheater-report.pubgm.cc/

sharp nexus May 27, 2020, 2:56 AM

#

Great xD

void plank May 27, 2020, 3:00 AM

#

📎 Screenshot_20200524_125843_com.tencent.ig.jpg 📎 Screenshot_20200524_125839_com.tencent.ig.jpg

#

Now we can login through email and mobile number nice pubgm😍

stiff ginkgo May 27, 2020, 3:04 AM

#

Yes😎

sharp onyx May 27, 2020, 3:09 AM

#

@void plank please do state your issue

summer pumice May 27, 2020, 3:09 AM

#

@crisp garden lazy for reply ✓ I'm unable to link email .. what should I do now

📎 Screenshot_2020-05-27-05-42-40-697_com.tencent.ig.jpg

elfin canopy May 27, 2020, 3:09 AM

#

Feel free to post your feedback regarding the new login option in #old, @void plank!

Thank you!

#

Are you using VPN, @summer pumice?

summer pumice May 27, 2020, 3:10 AM

#

@elfin canopy nope

elfin canopy May 27, 2020, 3:11 AM

#

Uninstall and then reinstall the app again, @summer pumice.

summer pumice May 27, 2020, 3:12 AM

#

@elfin canopy but my friend also try on his phone to link the problem was same

elfin canopy May 27, 2020, 3:13 AM

#

That's why I'm asking you to reinstall it, @summer pumice. As the feature works completely fine, I myself have tried it.

summer pumice May 27, 2020, 3:14 AM

#

@elfin canopy okay after reinstall I will inform u once it fix or not

elfin canopy May 27, 2020, 3:14 AM

#

Sure,@summer pumice :)

polar marshBOT May 27, 2020, 3:40 AM

#

@nova shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hard zodiac May 27, 2020, 3:41 AM

#

Game support get a covid19?

#

Nobody answer me 2 weeks ago

fickle wraith May 27, 2020, 3:51 AM

#

My New ID: 5842536482
Old ID: 549071856
I LOST MY PUBG ACCOUNT AFTER UNLINKING SOCIAL MEDIA. I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost. @lime juniper Please Help Me

storm flumeBOT May 27, 2020, 3:51 AM

#

If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

light acorn May 27, 2020, 4:00 AM

#

Hello? How can long in by number ? In place of Email ? Please help

warm jackal May 27, 2020, 4:04 AM

#

Hi there is a person name GlitchGamingTV he purposely glitch out the game(goes through wall/ground and kill others) he have an YouTube channel about it too.

rustic carbon May 27, 2020, 4:04 AM

#

My account is not yet recovered....
Old id 5160752123
New id 5830307879
Please help its been 20 days..
@sand path@night cloak @lime juniper

warm jackal May 27, 2020, 4:04 AM

#

📎 image0.png

lament saddle May 27, 2020, 4:05 AM

#

Why cant anounce about our custom rooms in tournament

storm flumeBOT May 27, 2020, 4:05 AM

#

You can contact the customer service via the game settings, @rustic carbon. Refer to subpoint 5.3 in #faq for further instructions.

rustic carbon May 27, 2020, 4:06 AM

#

@sand path i have contacted them.. And provided correct info..
But its not yet recovered.

sand path May 27, 2020, 4:07 AM

#

Try to provide more accurate information

rustic carbon May 27, 2020, 4:08 AM

#

@sand path how can i start new conversations in game..

cerulean burrow May 27, 2020, 4:11 AM

#

I need a help

#

My Account was haed & Got Baed . My FB account was linked on that account . I started a new account. Is there any way to unlink my fb account from the old ba**ed account & re link to another new account?

storm flumeBOT May 27, 2020, 4:13 AM

#

If you have encountered an issue with the account unlinking feature, @cerulean burrow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 27, 2020, 4:14 AM

#

@spiral oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lime juniper May 27, 2020, 4:17 AM

#

My account is not yet recovered....
Old id 5160752123
New id 5830307879
Please help its been 20 days..
@sand path@night cloak @lime juniper
The old game account has no records of being unlinked from a social media account, @rustic carbon. Please repeat the process by following the instructions carefully, and contact the customer service again.

rustic carbon May 27, 2020, 4:18 AM

#

The old game account has no records of being unlinked from a social media account, @rustic carbon. Please repeat the process by following the instructions carefully, and contact the customer service again.
@lime juniper
Gmail and facebook was connected and gmail was no longer in use.. And i unlink facebook please help.....

storm flumeBOT May 27, 2020, 4:18 AM

#

If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 27, 2020, 4:20 AM

#

@stuck marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@kind loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm jackal May 27, 2020, 4:23 AM

#

@lime juniper can you check what I type and see if there is anything that can be done??

rustic carbon May 27, 2020, 4:23 AM

#

@lime juniper
Please help.. I have been waiting and waiting... For my acc to be recoverd.. Its been 20 days..
Please help.

storm flumeBOT May 27, 2020, 4:24 AM

#

You can contact the customer service via the game settings, @warm jackal. Refer to subpoint 5.3 in #faq for further instructions.

warm jackal May 27, 2020, 4:25 AM

#

Been 1 month no reply. Multiple people reported.

lime juniper May 27, 2020, 4:25 AM

#

@lime juniper

1.Lost nickname Abdooo666
Lost id 5196752892 ////// new //

Id : 5830863903
Nickname : Newabdo2
The account should have been recovered by now, @undone jetty. Please confirm.

#

My old account ID 5202807669
New account ID 5830717386

I have lost my account for 19 days and I wrote to pubg several times and sent him the correct information please help me thanks @lime juniper
The account should have been recovered by now, @patent thunder. Please confirm.

#

Lost Account uid 582417486
New Account's UID-5830433177
The account should have been recovered by now, @bright spindle. Please confirm.

storm willow May 27, 2020, 4:26 AM

#

Please use the same linked account That you unlinked (Original linked account) @warm jackal @rustic carbon

lime juniper May 27, 2020, 4:27 AM

#

@bold siren please help me
Old id 588947411
New I'd 5830394148
The account should have been recovered by now, @urban folio. Please confirm.

#

@sly vault's
old account- 572155911

New account -5830777357

(This is for @sly vault btw)
The account should have been recovered by now, @sly vault. Please confirm.

patent thunder May 27, 2020, 4:27 AM

#

@lime juniper If I already recovered my account, thanks you are the best.

jolly kettle May 27, 2020, 4:28 AM

#

People what's is Happening, hackers every game in Europe emulator 😕😳!

We reported nothing happening!!!!

lean crescent May 27, 2020, 4:28 AM

#

confused_duck Asia even worse since last few days

rustic carbon May 27, 2020, 4:28 AM

#

Please use the same linked account That you unlinked (Original linked account) @warm jackal @rustic carbon
@storm willow
I use the sam social media but its not recovered

storm flumeBOT May 27, 2020, 4:28 AM

#

If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

rustic carbon May 27, 2020, 4:29 AM

#

@lime juniper please help me... I really need my account back

storm flumeBOT May 27, 2020, 4:29 AM

#

If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

feral sandal May 27, 2020, 4:30 AM

#

there is an emulator bug that doesn't show who is spectating me. i tried it with my friend and he was spectating me but it didn't even show anyone spectating. is there a way to fix it?

fickle wave May 27, 2020, 4:31 AM

#

My account was missing 5 days ago for now, there is no response why ?

rustic carbon May 27, 2020, 4:32 AM

#

@lime juniper
Old id 5160752123
New id 5830307879
Please help

fickle wraith May 27, 2020, 4:33 AM

#

My New ID: 5842536482
Old ID: 549071856
I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost.
@lime juniper

storm flumeBOT May 27, 2020, 4:33 AM

#

If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fickle wraith May 27, 2020, 4:43 AM

#

My New ID: 5842536482
Old ID: 549071856
I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost. @lime juniper

📎 Screenshot_20200525-182534_PUBG_MOBILE.jpg

sand path May 27, 2020, 4:43 AM

#

Ok

fickle wraith May 27, 2020, 4:44 AM

#

Please Help Me @sand path

agile thorn May 27, 2020, 4:45 AM

#

Be patient....

rustic carbon May 27, 2020, 4:45 AM

#

@sand path what should i do provided correct info but there is no sign of recovering my account.. 20days its sad..

sand path May 27, 2020, 4:46 AM

#

Make sure youve made the new account with the same account which was unlinked.

fickle wraith May 27, 2020, 4:48 AM

#

I was linked same account (Google Play Account) @sand path

rustic carbon May 27, 2020, 4:51 AM

#

@sand path
In the new acc i linked two social media is it wrong

patent thunder May 27, 2020, 4:53 AM

#

@sand path @lime juniper @night cloak Thank you all for helping me recover my account.

night cloak May 27, 2020, 4:55 AM

#

How to become a beta tester for pubg mobile ?

storm flumeBOT May 27, 2020, 4:55 AM

#

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak May 27, 2020, 4:55 AM

#

Thank you

#

Now i have submitted the application by when will i get to know whether i got selected for beta testing or not

storm willow May 27, 2020, 5:04 AM

#

@night cloak you will receive Beta invitation mail, if you are selected.

placid spear May 27, 2020, 5:04 AM

#

account recovery new yet

storm willow May 27, 2020, 5:04 AM

#

@placid spear what’s your ID ?

steel pond May 27, 2020, 5:05 AM

#

Do you guys know when the unlinking feature will return again ?

storm willow May 27, 2020, 5:05 AM

#

@steel pond No information about that, will be available later

steel pond May 27, 2020, 5:05 AM

#

Alright thanks.

placid spear May 27, 2020, 5:06 AM

#

@storm willow
"Lost Account UserID-5196148250
New Account UserID-5830068126

storm willow May 27, 2020, 5:07 AM

#

@placid spear you need to use same social Media to create new account.
Same one that you Unlinked earlier

fickle wave May 27, 2020, 5:09 AM

#

@storm willow I did this for 5 days ago and no response

storm willow May 27, 2020, 5:09 AM

#

ID? @fickle wave

placid spear May 27, 2020, 5:10 AM

#

@storm willow Yes sir, the same social media that has been unlinked has created a new account

storm willow May 27, 2020, 5:10 AM

#

@placid spear did you add another social media to the new account ?

#

Can you send a small video showing CHAR ID and then go to settings and linked account. @placid spear

placid spear May 27, 2020, 5:12 AM

#

@Storm Breaker#3280 Yes sir there was a facebook account link but it is now account disabled 1 year ago

storm willow May 27, 2020, 5:13 AM

#

@fickle wave what’s the last response from Customer support ?

rustic carbon May 27, 2020, 5:13 AM

#

@storm willow
Old id 5160752123
New id 5830307879

fickle wave May 27, 2020, 5:13 AM

#

Old Nick name : NR々Løofy
Old ID : 517230652
New Nick name account: AbdulraoufBak
New ID : 5852704238
From the same social media account @storm willow

storm willow May 27, 2020, 5:13 AM

#

@fickle wave what’s the last response from Customer support ?
Answer this! Please

austere raft May 27, 2020, 5:14 AM

#

Can any one help me please, I can't unlink my social media account with game

📎 SCAN_06.jpg

storm flumeBOT May 27, 2020, 5:14 AM

#

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

desert marten May 27, 2020, 5:14 AM

#

Hi

fickle wave May 27, 2020, 5:15 AM

#

@storm willow Nothing tell me after I finish following the steps I can retrieve the progress by logging in again for the account

placid spear May 27, 2020, 5:15 AM

#

@storm willow sir can i send this to you in personal

austere raft May 27, 2020, 5:15 AM

#

@storm willow
Hi, how are you friend

storm willow May 27, 2020, 5:15 AM

#

@fickle wave can you send screenshot ?

sand path May 27, 2020, 5:15 AM

#

5150265939 old ID
5623594138 new ID

5150265939 5623594138 Old account has not unlink records
@night cloak

austere raft May 27, 2020, 5:16 AM

#

@sand path
Hi can you help me please my account lost

fickle wave May 27, 2020, 5:16 AM

#

@storm willow

📎 Screenshot_20200522-143004_PUBG_MOBILE.jpg

storm willow May 27, 2020, 5:16 AM

#

@sand path Tag that person in post

sand path May 27, 2020, 5:16 AM

#

Lost account nickname: EXC・NAUTiX
Lost account ID: 5108433281

Yes i made a new account with the same unlinked social media

New account nickname: DarrelMon
New account ID: 5830052194
@sand path
@mighty zinc
5108433281 5830052194 Old account has not unlink records

rustic carbon May 27, 2020, 5:17 AM

#

@sand path
Old id 5160752123
New id 5830307879
Please checke this

sand path May 27, 2020, 5:17 AM

#

@storm willow oops thanks

storm willow May 27, 2020, 5:17 AM

#

@fickle wave can you translate the last response

versed sorrel May 27, 2020, 5:17 AM

#

Thor is here.

sand path May 27, 2020, 5:18 AM

#

Old ID: 5100586484 New ID: 5830054458 ı lost my acoount please help me sir @sand path 😞
@fallow garden

5100586484 5830054458
New account's social account is not the old unlinked one

austere raft May 27, 2020, 5:18 AM

#

@storm willow
If your account is connected with social media account you can log out and back to restore your game, the translation

fickle wave May 27, 2020, 5:18 AM

#

@storm willow If your account is linked to social media / Facebook Twitter / WeChat etc) you can restore your progress by logging back into your social media on the login screen.

night cloak May 27, 2020, 5:18 AM

#

Can anyone help me to report a hacker??

storm willow May 27, 2020, 5:19 AM

#

@austere raft unlink option is disabled in global version

fickle wave May 27, 2020, 5:19 AM

#

That was since 5 days ago when I finished submitting my issue@storm willow

rustic carbon May 27, 2020, 5:20 AM

#

Is my mgs invisible.. To you.. Why no reply

night cloak May 27, 2020, 5:20 AM

#

Help

austere raft May 27, 2020, 5:20 AM

#

@storm willow
So how i can restore my lost account, I'm unlink it

📎 SCAN_06.jpg

placid spear May 27, 2020, 5:20 AM

#

@storm willow hello sir i have shown everything from my new account login to character id in video please can i send you personal that video?

sand path May 27, 2020, 5:21 AM

#

@storm willow
"Lost Account UserID-5196148250
New Account UserID-5830068126
@placid spear
5196148250 5830068126 New account's social account is not the old unlinked one

storm willow May 27, 2020, 5:21 AM

#

@placid spear yes DM

sand path May 27, 2020, 5:21 AM

#

Coincidence?

rustic carbon May 27, 2020, 5:21 AM

#

@sand path what about mine sir

sand path May 27, 2020, 5:22 AM

#

@rustic carbon please wait. I'm not the one who's checking them.

austere raft May 27, 2020, 5:22 AM

#

My old account ID: 5165945302
My new account ID: 5830885592@sand path
Please help me

sand path May 27, 2020, 5:24 AM

#

Don't use the word ban/banned @drifting jay

fickle wraith May 27, 2020, 5:24 AM

#

My New ID: 5842536482
Old ID: 549071856
I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost. @placid spear

austere raft May 27, 2020, 5:24 AM

#

My old account ID: 5165945302
My new account ID: 5830885592
@NaDeKo | GLOBAL
Please help me I need help

📎 SCAN_06.jpg

storm willow May 27, 2020, 5:25 AM

#

@austere raft follow the instructions in that mail

fickle wraith May 27, 2020, 5:25 AM

#

📎 Screenshot_20200525-182534_PUBG_MOBILE.jpg

austere raft May 27, 2020, 5:25 AM

#

@storm willow
I followed it and start new conversation, but nothing new since two week, sir

placid spear May 27, 2020, 5:26 AM

#

@storm willow Sir You have to do purches to send video sir

storm willow May 27, 2020, 5:27 AM

#

@placid spear upload to cloud

fickle wraith May 27, 2020, 5:27 AM

#

My New ID: 5842536482
Old ID: 549071856
I was write to customer service in two times there are saying try again customer service. Its been 20 days my account was lost. @elfin needle sir Please help me

sand path May 27, 2020, 5:28 AM

#

Old account id - 5179740852
New account id-5834924664
@sand path
Bro help me its been 19days still didnt recovered my account
@night cloak
5179740852 5834924664 New account's social account is not the old unlinked one

austere raft May 27, 2020, 5:28 AM

#

My old account ID: 5165945302
My new account ID: 5830885592
@NaDeKo | GLOBAL
Please help me I need help

#

@sand path
Please help me its 20 day still did not recovered my account
My old account ID: 5165945302
My new account ID: 5830885592
Please help me

fickle wraith May 27, 2020, 5:31 AM

#

My New ID: 5842536482
Old ID: 549071856
Its been 20 days my account was lost. Please Help Me @lime juniper

📎 Screenshot_20200525-182534_PUBG_MOBILE.jpg

calm spindle May 27, 2020, 5:32 AM

#

@sand path I need to unlink my account because someone hacked into my account but I can’t find the unlink button. When will be able to unlink my social accounts?

📎 image0.png

storm flumeBOT May 27, 2020, 5:33 AM

#

Please refer to subpoint #2.5 in #faq for further information, @calm spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

placid spear May 27, 2020, 5:38 AM

#

@storm willow Sir, I have shown you the Character Id Screen shot in the video and the new account logged in by Same Social Media

night cloak May 27, 2020, 5:38 AM

#

Cheater's name/UID : काल益ashu / 5138594451
Video Link: no
Cheating description : gfx for low rendering and no grass.
Resources of cheat tools: gfx for low rendering and no grass.

#

Help

craggy blade May 27, 2020, 5:39 AM

#

If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/ @night cloak

cloud moth May 27, 2020, 5:39 AM

#

Please is there anyone who can help me my account has been hacked and put google play on it

night cloak May 27, 2020, 5:39 AM

#

@cloud moth follow #faq 2.5

austere raft May 27, 2020, 5:40 AM

#

@night cloak hi there

night cloak May 27, 2020, 5:41 AM

#

@austere raft how can I help you

austere raft May 27, 2020, 5:41 AM

#

@night cloak I lost my account since 20 day because unlinked it

night cloak May 27, 2020, 5:42 AM

#

@austere raft make sure to provide the correct information to customer service

#

Then you'll get your account soon

austere raft May 27, 2020, 5:42 AM

#

@night cloak
This is a last response

📎 SCAN_06.jpg

fickle wave May 27, 2020, 5:42 AM

#

I was talking to Storm Breaker and he went and I was waiting for a response from him 😫

storm flumeBOT May 27, 2020, 5:42 AM

#

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 27, 2020, 5:43 AM

#

@austere raft follow that and start a new conversation

cerulean burrow May 27, 2020, 5:44 AM

#

any mod here?

#

I need a help

austere raft May 27, 2020, 5:44 AM

#

@night cloak
I do everything right, but I linked the account with two social media, and every tume I start new conversations CS same response please help me

torpid sandal May 27, 2020, 5:44 AM

#

@night cloak , please how can i know my correct registration date on pubg ? , and im always been on android ,
it's a requirement for me to get my account back

storm flumeBOT May 27, 2020, 5:44 AM

#

If you have encountered an issue with the account unlinking feature, @torpid sandal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

austere raft May 27, 2020, 5:44 AM

#

Time*

cerulean burrow May 27, 2020, 5:45 AM

#

My Account was haed & Got Baed . My FB account was linked on that account . I started a new account. Is there any way to unlink my fb account from the old ba**ed account & re link to another new account?

storm flumeBOT May 27, 2020, 5:45 AM

#

If you have encountered an issue with the account unlinking feature, @cerulean burrow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade May 27, 2020, 5:46 AM

#

@cerulean burrow Read #faq 2.5

austere raft May 27, 2020, 5:46 AM

#

@craggy blade
My old account ID: 5165945302
My new account ID: 5830885592
Please help me

night cloak May 27, 2020, 5:46 AM

#

@torpid sandal you can check that under PlayStore

torpid sandal May 27, 2020, 5:46 AM

#

how exactly ?

#

i looked on the internet , there's only solutions for ios

placid spear May 27, 2020, 5:47 AM

#

@sand path hello bro can i talk to you personally

night cloak May 27, 2020, 5:47 AM

#

@austere raft try starting a new conversation again

austere raft May 27, 2020, 5:48 AM

#

@night cloak
I do, same thing

night cloak May 27, 2020, 5:49 AM

#

@torpid sandal Google Activity Timeline should provide the information you seek

austere raft May 27, 2020, 5:49 AM

#

How I can unlink my social media account
@night cloak

storm flumeBOT May 27, 2020, 5:49 AM

#

If you have encountered an issue with the account unlinking feature, @austere raft, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 27, 2020, 5:49 AM

#

@austere raft read the last message from the bot

fickle wraith May 27, 2020, 5:49 AM

#

@lime juniper

dusky yarrow May 27, 2020, 5:49 AM

#

@night cloak my game is doing some strange sound and its sound like plane,car,walking,firing sound isn't coming

night cloak May 27, 2020, 5:50 AM

#

@dusky yarrow try doing a routine repair

dusky yarrow May 27, 2020, 5:50 AM

#

Bruh then i have to download all maps again

night cloak May 27, 2020, 5:54 AM

#

@dusky yarrow routine repair won't remove the maps only the latest in game update

#

@fickle wraith please don't tag all the staff's in here, if you have provided the right information then you'll get the account, avoid repeating the same issue

fickle wraith May 27, 2020, 5:56 AM

#

Ok sir @night cloak

cobalt sierra May 27, 2020, 5:56 AM

#

1

fickle wave May 27, 2020, 5:57 AM

#

I speak with people and they go and no response comes from them :)

torpid sandal May 27, 2020, 5:58 AM

#

@torpid sandal Google Activity Timeline should provide the information you seek
@night cloak i didn't find this anywhere in google play store

crisp garden May 27, 2020, 5:59 AM

#

@night cloak where can I see total time played in games

night cloak May 27, 2020, 6:07 AM

#

@torpid sandal Google that if you can't find it

mossy shuttle May 27, 2020, 6:08 AM

#

@night cloak hello is the recall event temporary?

lime juniper May 27, 2020, 6:08 AM

#

@lime juniper
Old id 5160752123
New id 5830307879
Please help
Can you please check now, @rustic carbon?

mossy shuttle May 27, 2020, 6:09 AM

#

I cant seem to find it anywhere

rustic carbon May 27, 2020, 6:09 AM

#

Can you please check now, @rustic carbon?
@lime juniper ok let me check

night cloak May 27, 2020, 6:12 AM

#

If you have a game launcher ( pre Installed in your device) it do have that information about how much time you spent @crisp garden

mossy shuttle May 27, 2020, 6:12 AM

#

Is the recall thing coming back soon

rustic carbon May 27, 2020, 6:12 AM

#

Can you please check now, @rustic carbon?
@lime juniper
Yes i got back... Thank you very much........ Thank you.. Thanks for ur help

night cloak May 27, 2020, 6:12 AM

#

@mossy shuttle yeah it is

mossy shuttle May 27, 2020, 6:13 AM

#

Different rewards from shop?

sand path May 27, 2020, 6:16 AM

#

Old ID 548637195
New ID 546465456a
@sand path
@random night
548637195 546465456 New account's social account is not the old unlinked one

night cloak May 27, 2020, 6:16 AM

#

@mossy shuttle a permanent outfit and few others

fickle wraith May 27, 2020, 6:18 AM

#

My New ID: 5842536482
Old ID: 549071856
Its been 20 days my account was lost. Please Help Me @lime juniper

sand path May 27, 2020, 6:19 AM

#

@sand path old ID: 5147471161 New ID: 5830607601
@hard zodiac

5147471161 5830607601 New account's social account is not the old unlinked one

lime juniper May 27, 2020, 6:22 AM

#

My New ID: 5842536482
Old ID: 549071856
Its been 20 days my account was lost. Please Help Me @lime juniper
Can you please check now, @fickle wraith?

sand path May 27, 2020, 6:22 AM

#

@sand path old:5162617272 New: 5830646920
@lime garnet
5162617272 5830646920
New account's social account is not the old unlinked one

nova fog May 27, 2020, 6:24 AM

#

My New ID: 5835091712
Old ID: 5244616398
I aslo don't get my account.. It's been 21day... please help me@lime juniper

mighty zinc May 27, 2020, 6:26 AM

#

Old character ID (lost acccount): 5108433281
New character ID: 5830052194

#

20 days

#

My last hope :)

sand path May 27, 2020, 6:27 AM

#

Lost account nickname: EXC・NAUTiX
Lost account ID: 5108433281

Yes i made a new account with the same unlinked social media

New account nickname: DarrelMon
New account ID: 5830052194
@NaDeKo | GLOBAL

@mighty zinc
5108433281 5830052194 Old account has not unlink records

mighty zinc May 27, 2020, 6:27 AM

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How...

solemn spear May 27, 2020, 6:27 AM

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Is the unlink option not available anymore?

sand path May 27, 2020, 6:27 AM

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Soon @solemn spear

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@mighty zinc is it with the same unlinked?

mighty zinc May 27, 2020, 6:27 AM

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Wdym no records...

solemn spear May 27, 2020, 6:28 AM

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@sand path do you know if Vietnamese version will have it?

sand path May 27, 2020, 6:28 AM

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That's what customer service have told us

mighty zinc May 27, 2020, 6:28 AM

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@sand path yess I made a new account with the same unlinked acc

sand path May 27, 2020, 6:28 AM

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That's what customer service have told us

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@solemn spear no idea

solemn spear May 27, 2020, 6:28 AM

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Damn. I wish I could just transfer back the account to global version

placid spear May 27, 2020, 6:29 AM

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@sand path Even if the account is created from the same social media, it cannot be done

sand path May 27, 2020, 6:29 AM

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Did you make it with the same one which was unlinked?@placid spear

placid spear May 27, 2020, 6:30 AM

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@sand path Yes sir

fickle wraith May 27, 2020, 6:31 AM

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My Account Recovered Bro Thank you for all
Special thanks to @lime juniper

mighty zinc May 27, 2020, 6:31 AM

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Umm.. what's wrong tho..

placid spear May 27, 2020, 6:31 AM

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@sand path Can you make a video

sand path May 27, 2020, 6:31 AM

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There is no record of unlink feature being used @mighty zinc

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@placid spear new account ID? I remember collecting it from you

nova fog May 27, 2020, 6:33 AM

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someone please help me

mighty zinc May 27, 2020, 6:33 AM

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@sand path no way dude. This is the old ID: 5108433281

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📎 Screenshot_20200527-120302.jpg

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See.. it's been 19 days ever since

placid spear May 27, 2020, 6:33 AM

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@sand path Yes, we have to face this problem even with all the information

keen shard May 27, 2020, 6:34 AM

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Hello

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I need help

storm flumeBOT May 27, 2020, 6:34 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @keen shard. Remember to read through #faq before asking questions in the support channels.

sand path May 27, 2020, 6:34 AM

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@placid spear new ID again?

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@mighty zinc so you used the feature correct?

mighty zinc May 27, 2020, 6:35 AM

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Yessss I did @sand path

azure ridge May 27, 2020, 6:35 AM

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I want transfer global to Vietnam please

chrome quartz May 27, 2020, 6:35 AM

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Every gamme 2 3 cheaters wtfff

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Stupid game

azure ridge May 27, 2020, 6:36 AM

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I want transfer my account from global to Vietnam

placid spear May 27, 2020, 6:36 AM

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@sand path New ID 5830068126
Old ID 5196148250

keen shard May 27, 2020, 6:39 AM

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My account has been hacked

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I need to unlink Facebook

torpid sandal May 27, 2020, 6:42 AM

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@keen shard check faq 2.5

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#faq

topaz oar May 27, 2020, 6:44 AM

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how can i unlink facebook without login pubg ?

mighty zinc May 27, 2020, 6:45 AM

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Uuhh...

keen shard May 27, 2020, 6:46 AM

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@torpid sandal i did that but no one answer

azure ridge May 27, 2020, 6:47 AM

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Where

feral knoll May 27, 2020, 6:47 AM

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Where
@azure ridge #faq 2.9

austere raft May 27, 2020, 6:48 AM

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@sand path
My old account ID: 5165945302
My new account ID: 5830885592
@NaDeKo | GLOBAL
Please help me I need help

keen shard May 27, 2020, 6:48 AM

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My account has been hacked ,I need to unlink Facebook

storm flumeBOT May 27, 2020, 6:48 AM

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If you have encountered an issue with the account unlinking feature, @keen shard, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

mighty zinc May 27, 2020, 6:48 AM

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@keen shard read the faq man..

keen shard May 27, 2020, 6:49 AM

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@mighty zinc i read it and i do what it says but still nothing

azure ridge May 27, 2020, 6:49 AM

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Can i transfer or no!

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Why?

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I want transfer

candid wedge May 27, 2020, 6:49 AM

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Hi support

this hack aimboot and head shot

ID : 5165064408
username: GHツōTunōTun

📎 video0.mov

feral knoll May 27, 2020, 6:51 AM

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@azure ridge are you using global or Vietnam now ?

topaz oar May 27, 2020, 6:51 AM

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how can i unlink my facebook without login to the game any solution
?

storm flumeBOT May 27, 2020, 6:51 AM

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If you have encountered an issue with the account unlinking feature, @topaz oar, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

azure ridge May 27, 2020, 6:51 AM

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@feral knoll Global

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I need vietnam

mighty zinc May 27, 2020, 6:51 AM

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@sand path you've any good news for me..?

night cloak May 27, 2020, 6:51 AM

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@azure ridge you cant transfer accounts

feral knoll May 27, 2020, 6:52 AM

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download Vietnam version

storm flumeBOT May 27, 2020, 6:52 AM

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Hello, @candid wedge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sand path May 27, 2020, 6:53 AM

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@mighty zinc by any chance after unlinking. You logged in and found new account and unlinked that new account again?

feral knoll May 27, 2020, 6:53 AM

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@azure ridge read #faq 2.9 before downloading.

keen shard May 27, 2020, 6:54 AM

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@sand path help me , someone hacked my acc

night cloak May 27, 2020, 6:54 AM

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Pubg when i aim on enemy bullet doesn't hit on enemy and my game lags when i open scope and its lag in close range fight

storm flumeBOT May 27, 2020, 6:54 AM

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Please refer to subpoint #2.8 in #faq for further information, @keen shard. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

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Please refer to subpoint #4.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mighty zinc May 27, 2020, 6:55 AM

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@sand path no I didn't..

sullen knoll May 27, 2020, 6:56 AM

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I was killed a very weird way in bootcamp rn. It was either a cheAtor or very high level desync

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And they disabled the report channel

keen shard May 27, 2020, 6:57 AM

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@sand path my acc linked with twitter and facebook i want to unlink the facebook because its has been hacked

mighty zinc May 27, 2020, 6:57 AM

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@sand path after unlinking, it asked me to log out. It did give me a warning saying I will lose my data. I ignored the warning and hit "OK". And then the CS asked me to creat a new account with the old social media that was linked

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I did it.

feral knoll May 27, 2020, 6:57 AM

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@sullen knoll you need to be lvl 10 to access #cheater-reports and its closed now.

mighty zinc May 27, 2020, 6:58 AM

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19 days... Come on this isn't real dude.

sharp oriole May 27, 2020, 6:59 AM

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How can i contact a real support person for pubgmobile

keen shard May 27, 2020, 6:59 AM

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@sharp oriole I don’t think we can

sharp oriole May 27, 2020, 7:00 AM

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Coz it seems they have kept the bots who reply prerecorded messages

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So where ll our issues be addressed

night cloak May 27, 2020, 7:00 AM

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@keen shard follow #faq 2.5

feral knoll May 27, 2020, 7:00 AM

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@keen shard if you dont have access to your facebook account you cant unlink it also unlinking feature is disabled.

night cloak May 27, 2020, 7:01 AM

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@sharp oriole just provide them the right information, you'll get the answer from CS

keen shard May 27, 2020, 7:02 AM

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@night cloak I do that already, my account has been hacked and I spend so much money on it, no one from PUBG help

sharp oriole May 27, 2020, 7:02 AM

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I m getting similar reply everytime and ticket is closed

night cloak May 27, 2020, 7:03 AM

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follow this in game customer service and it will take upto 90 days
https://i.imgur.com/RdHVpDX.png
@keen shard

Imgur

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@sharp oriole is your account banned

sharp oriole May 27, 2020, 7:04 AM

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Yes

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@night cloak yes

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I did not violate anything

polar marshBOT May 27, 2020, 7:05 AM

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@sharp oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen shard May 27, 2020, 7:06 AM

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@night cloak bro , No respond when I do what you send , please help I pay more than 30 thousand in this account

polar marshBOT May 27, 2020, 7:06 AM

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@weak cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stuck lark May 27, 2020, 7:07 AM

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How to go in #emulator-support?

night cloak May 27, 2020, 7:07 AM

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Please be advised that we can not help you with that. It is your own responsibility to protect your social media account.@keen shard follow that Image in CS and avoid repeating the same issue in here

storm flumeBOT May 27, 2020, 7:07 AM

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You can now access #emulator-chat and #emulator-support, @stuck lark. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

keen shard May 27, 2020, 7:10 AM

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@night cloak are you for real? How you can’t help me ? You can unlink the Facebook

storm flumeBOT May 27, 2020, 7:10 AM

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If you have encountered an issue with the account unlinking feature, @keen shard, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

mighty zinc May 27, 2020, 7:10 AM

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@keen shard calm down

keen shard May 27, 2020, 7:11 AM

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People are spending money in this game your answer is we can’t help ?

night cloak May 27, 2020, 7:11 AM

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@keen shard I told you to follow that image and wait for 90 days, we're not the in-game customer service, and It is your own responsibility to protect your social media account

feral knoll May 27, 2020, 7:12 AM

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@glacial basin english.

storm flumeBOT May 27, 2020, 7:12 AM

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Please do not use any other language aside from English in this channel, @glacial basin. Refer to #613267301243944960 for language channels.

glacial basin May 27, 2020, 7:13 AM

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Ok

storm flumeBOT May 27, 2020, 7:13 AM

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Hello, @cyan cypress!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

feral knoll May 27, 2020, 7:13 AM

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@glacial basin join MENA server link in #613267301243944960

turbid void May 27, 2020, 7:13 AM

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this game is dead or what? lol 40 minutes i closed the come cuz its impossible to play 😄

📎 pubg_is_dead.png

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game*

cloud narwhal May 27, 2020, 7:13 AM

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Hello, please help me. I have a problem. I removed my account from the game. How do I return it?

night cloak May 27, 2020, 7:14 AM

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@turbid void this is for the PUBG MOBILE support

abstract escarp May 27, 2020, 7:14 AM

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why no any game starting in solo from yesterday ?
Egypt , from yesterday no any game starting ,, all my friends also same problem from another Countries
we starting every game to be 10 min then replay again , no any thing all the time !
Turkey Pakistan Bahrain Egypt , all same problem , our rank ACE
we are very near to conqueror , 2 days now without any 1 game even

turbid void May 27, 2020, 7:14 AM

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oh sorry

keen shard May 27, 2020, 7:14 AM

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@night cloak after 90 days I cannot claim my money from apple if the issue not solved

mighty zinc May 27, 2020, 7:15 AM

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@cyan cypress excuse me, stop

glacial basin May 27, 2020, 7:15 AM

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I need to help my account get out of the game.

night cloak May 27, 2020, 7:15 AM

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@cyan cypress stop sending that in here,
report that in http://cheater-report.pubgm.cc/
or via in-game

cloud narwhal May 27, 2020, 7:15 AM

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Hello, please help me. I have a problem. I removed my account from the game. How do I return it? @night cloak

night cloak May 27, 2020, 7:15 AM

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@glacial basin could you explain

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@keen shard you can contact the Apple customer service for that

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@cloud narwhal due to the unlinking feature

abstract escarp May 27, 2020, 7:17 AM

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i need answer bro @night cloak

glacial basin May 27, 2020, 7:17 AM

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I hope to help me and get it back.

night cloak May 27, 2020, 7:18 AM

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@abstract escarp try changing the server

polar marshBOT May 27, 2020, 7:18 AM

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@glacial basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.