#questions | PUBG MOBILE | Page 811

stiff ginkgo May 26, 2020, 4:58 AM

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Try to do a clean install after the ban is done

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And avoid installing lucky patcher apps or gfx tools

lament granite May 26, 2020, 4:58 AM

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How can i get help for Korean version please , costumer service didn't respond

mighty musk May 26, 2020, 4:58 AM

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And parllel space too

nova vessel May 26, 2020, 4:58 AM

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Hello

robust vigil May 26, 2020, 4:59 AM

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Once again, contact in game custimer service, @half plover.

night cloak May 26, 2020, 5:00 AM

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@stiff ginkgo what lucky patcher ?

nova vessel May 26, 2020, 5:00 AM

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I don't know English very much, I only do it from translation.

topaz oar May 26, 2020, 5:00 AM

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how can i report a cheater to forum ?

stiff ginkgo May 26, 2020, 5:00 AM

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Apps to bypass in-game purchases

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Do a clean install after ban

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@topaz oar get rare role by gettings mee6 lvl 10

night cloak May 26, 2020, 5:02 AM

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@stiff ginkgo do you meaning Reinstall emulator?

stiff ginkgo May 26, 2020, 5:02 AM

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Do chat in #chat or #pubg-mobile to gain lvl

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@night cloak oh you're using Emulater
If you can then do it

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Better to do a clean install and avoid installing anything on Emulater

nova vessel May 26, 2020, 5:03 AM

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Can I say something if there is no problem for you?

polar marshBOT May 26, 2020, 5:03 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nova vessel May 26, 2020, 5:04 AM

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have you ever had the problem of account deletion

pastel atlas May 26, 2020, 5:17 AM

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Any of you having issues with weekly report not opening

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@stiff ginkgo talking to me?

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It just keep crashing everytime I try opening it

night cloak May 26, 2020, 5:20 AM

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@pastel atlas clear the cache of the game

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Check again if you have any VPN, Clone apps, gfx tools, jailbroken device, @night cloak.

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Also if you use any other emulator than gameloop that could be a reason too.

brittle pawn May 26, 2020, 5:38 AM

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O want pubgm beta

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On iphone

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But I don't install beta version

merry sandal May 26, 2020, 5:44 AM

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And which device is it, @neon basalt? An iOS one?

neon basalt May 26, 2020, 5:45 AM

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iPad pro 11

brittle pawn May 26, 2020, 5:45 AM

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Xsmax

elfin canopy May 26, 2020, 6:01 AM

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0.19 beta is not available for iOS yet, it'll be available soon.

languid gust May 26, 2020, 6:06 AM

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Where can I find mystery airdrop

feral knoll May 26, 2020, 6:08 AM

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@languid gust lobby. its random

neon basalt May 26, 2020, 6:08 AM

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Dang

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No beta iOS

storm flumeBOT May 26, 2020, 6:09 AM

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You can apply for the PUBG MOBILE beta program here, @neon basalt:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

neon basalt May 26, 2020, 6:10 AM

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I'm already in the server. Just sad there isn't 0.19 yet

lime juniper May 26, 2020, 6:12 AM

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@lime juniper MONDAY 🙂 Any update you've received on the issue?
Your account should have been recovered, @lyric elbow. Could you please check?

storm flumeBOT May 26, 2020, 6:17 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @outer yarrow. Remember to read through #faq before asking questions in the support channels.

polar marshBOT May 26, 2020, 6:18 AM

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@outer yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

neon basalt May 26, 2020, 6:19 AM

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You guys must have a lot of patience dealing with these guys all day

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Omg

placid spear May 26, 2020, 6:37 AM

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It's been 19 days and we haven't recovered the unlink account yet And it has not been updated yet

storm flumeBOT May 26, 2020, 6:37 AM

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If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

foggy iris May 26, 2020, 6:40 AM

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@night cloak which emu do you use?

polar marshBOT May 26, 2020, 6:41 AM

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@mild locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

distant marten May 26, 2020, 6:43 AM

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@lime juniper Waiting for erangle 2.0 please tell us the official release date waiting from 6 - 8 months many Youtuber have its gameplay leacks i also want to be part of it and want to play erangle 2.0 before others

patent thunder May 26, 2020, 6:43 AM

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My old account ID 5202807669
New account ID 5830717386

I have lost my account for 19 days and I wrote to pubg several times and sent him the correct information please help me thanks @lime juniper

storm flumeBOT May 26, 2020, 6:43 AM

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If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tired jacinth May 26, 2020, 6:49 AM

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any good news about people who plays 5 fingers claw on ios

lime juniper May 26, 2020, 6:49 AM

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Can you please try to log in and check now, @patent thunder?

tired jacinth May 26, 2020, 6:49 AM

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they game keeps freezing 💔

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in the middle of the fights

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the*

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ios 13.5

distant marten May 26, 2020, 6:50 AM

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@lime juniper Tell the Tencent community that we dont want new maps dont want new guns nor anything new
90 - 95 % community of PubgM need erangle 2.0 Not other maps please 😭

storm willow May 26, 2020, 6:50 AM

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@tired jacinth does 5 finger toggles on any gestures ?

true spire May 26, 2020, 6:50 AM

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hi

feral knoll May 26, 2020, 6:50 AM

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@distant marten agree pubgm_kappa

storm willow May 26, 2020, 6:51 AM

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@distant marten be patient.. it will come when it is ready

eager tinsel May 26, 2020, 6:51 AM

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I just saw that you can link your pubgm account to your email and I did that. Somehow the unlinking feature appeared after I logged in with my email, but it’s gone now. I am glad that we can link with our email, but will the unlinking feature be back in the future?

storm flumeBOT May 26, 2020, 6:51 AM

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If you have encountered an issue with the account unlinking feature, @eager tinsel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

patent thunder May 26, 2020, 6:51 AM

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@lime juniper the new account is still coming out. but if I change my profile picture from my social account in my lost account it also changes

📎 20200526_025110.jpg

distant marten May 26, 2020, 6:51 AM

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@storm willow when in 2021 or 2022 ? Or when i die ? ☹️

tired jacinth May 26, 2020, 6:52 AM

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@storm willow

📎 video0.mov

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iphone 11 , ios 13.5

true spire May 26, 2020, 6:52 AM

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hi

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How can I communicate with developers 🥺

storm willow May 26, 2020, 6:53 AM

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@true spire via #old

tired jacinth May 26, 2020, 6:53 AM

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not only me bro , 60% of players who plays 5 fingers and update their iphones to ios 13.4 are facing the same problem

storm willow May 26, 2020, 6:54 AM

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@tired jacinth If possible add handcam video too and post in #old along with device and OS info

plain flicker May 26, 2020, 6:54 AM

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Hi

tired jacinth May 26, 2020, 6:54 AM

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okayyyy thank uuu alott !!! i will

plain flicker May 26, 2020, 6:54 AM

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I cant login my fb account

patent thunder May 26, 2020, 6:54 AM

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@lime juniper @Error 403 the new account is still coming out. but if I change my profile picture from my social account in my lost account it also changes

📎 20200526_025110.jpg

storm flumeBOT May 26, 2020, 6:54 AM

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If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

plain flicker May 26, 2020, 6:54 AM

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📎 Screenshot_20200526-115154_PUBG_MOBILE.jpg

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What to do now

lime juniper May 26, 2020, 6:55 AM

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@lime juniper @Error 403 the new account is still coming out. but if I change my profile picture from my social account in my lost account it also changes
What do you mean, @patent thunder?

plain flicker May 26, 2020, 6:56 AM

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Hello sir

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📎 Screenshot_20200526-112750_PUBG_MOBILE.jpg 📎 Screenshot_20200526-112756_PUBG_MOBILE.jpg 📎 Screenshot_20200526-112800_PUBG_MOBILE.jpg

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What to do after this

simple snow May 26, 2020, 6:56 AM

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📎 Screenshot_2020-05-26-12-19-51-201_com.tencent.ig.jpg

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How do I enable mobile data download

plain flicker May 26, 2020, 6:56 AM

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I cant create new account from fb account

patent thunder May 26, 2020, 6:57 AM

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@lime juniper yes I already did but the new account keeps coming out

plain flicker May 26, 2020, 6:58 AM

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Can i get my lost pubg account

lime juniper May 26, 2020, 6:58 AM

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Can you log out of Game Center and log back into Game Center, @patent thunder?

frozen schooner May 26, 2020, 6:59 AM

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i need urgent help. today i played a random match and met a hacker and he revived me and after that i discovered he is a hacker! and we got a chicken but in separate way he alone killed 13 and me 5 and i was separated from him after complete our match i reported him will that be a problem??? will i get banned? i scared😢 @lime juniper

plain flicker May 26, 2020, 6:59 AM

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@lime juniper sir help me

spring zephyr May 26, 2020, 6:59 AM

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@frozen schooner No, you won't get banned if your synergy with the hacker is very low.

plain flicker May 26, 2020, 7:00 AM

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Some one unlink my pubg account from my fb account

storm flumeBOT May 26, 2020, 7:00 AM

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If you have encountered an issue with the account unlinking feature, @plain flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

frozen schooner May 26, 2020, 7:00 AM

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thank you, thank you, thank you so much @spring zephyr

storm flumeBOT May 26, 2020, 7:01 AM

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If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

plain flicker May 26, 2020, 7:01 AM

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@storm flume help me

neon basalt May 26, 2020, 7:01 AM

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amiajoketou

simple snow May 26, 2020, 7:01 AM

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📎 Screenshot_2020-05-26-12-19-51-201_com.tencent.ig.jpg

deft berry May 26, 2020, 7:02 AM

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nice

simple snow May 26, 2020, 7:02 AM

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How do enable download on mobile data

plain flicker May 26, 2020, 7:03 AM

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@simple snow you dont have pubg obb file

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@simple snow you have to download or get from someone the obb file of pubg

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Ok

rustic carbon May 26, 2020, 7:03 AM

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@Error 403 i stil did not get my account

lime juniper May 26, 2020, 7:04 AM

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How is it going, @patent thunder?

plain flicker May 26, 2020, 7:04 AM

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I didn't get my account back

storm flumeBOT May 26, 2020, 7:04 AM

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If you have encountered an issue with the account unlinking feature, @plain flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

patent thunder May 26, 2020, 7:04 AM

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@lime juniper If I already did it until I deleted the app and reinstalled it but it still comes out on a new account

lime juniper May 26, 2020, 7:05 AM

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What do you mean by "If", @patent thunder?

plain flicker May 26, 2020, 7:05 AM

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@lime juniper help me sir😩

patent thunder May 26, 2020, 7:05 AM

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Sorry is Yes@lime juniper

lime juniper May 26, 2020, 7:06 AM

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@patent thunder?

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"If" means "Yes"?

night cloak May 26, 2020, 7:06 AM

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Hey guys Dose anyone unlocked this my friends don't have it

📎 Screenshot_20200526_090027_com.tencent.ig.jpg

patent thunder May 26, 2020, 7:06 AM

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Yes

craggy blade May 26, 2020, 7:07 AM

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@night cloak it is available for few players only currently

plain flicker May 26, 2020, 7:07 AM

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I had gave all the details of my account but i didn't get my account

rustic carbon May 26, 2020, 7:07 AM

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Please help
Old id 5160752123
New id 5830307879

night cloak May 26, 2020, 7:07 AM

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@craggy blade that means I am something special

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Or what

craggy blade May 26, 2020, 7:07 AM

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Everyone will get it soon

night cloak May 26, 2020, 7:07 AM

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Ok

patent thunder May 26, 2020, 7:08 AM

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sorry i'm using google translate@lime juniper

lime juniper May 26, 2020, 7:08 AM

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It is fine. Thank you for the details. We are checking.

night cloak May 26, 2020, 7:08 AM

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But the thing is there is a Lucky spin and my first try I got the skin

plain flicker May 26, 2020, 7:09 AM

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Some one please help me

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I joined discord for my requires but no one helps me

rustic carbon May 26, 2020, 7:09 AM

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@lime juniper
Please help
Old id 5160752123
New id 5830307879

patent thunder May 26, 2020, 7:12 AM

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@lime juniper I want to send you a private message but the app won't let me send you the message

tidal sierra May 26, 2020, 7:13 AM

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What should I do if my Twitter program has been compromised and want to disconnect?

rustic carbon May 26, 2020, 7:14 AM

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What to do its nearly 1 month but still i did not get my account back

storm flumeBOT May 26, 2020, 7:14 AM

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If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

velvet idol May 26, 2020, 7:17 AM

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Can I get the official mail, I didnot get the response from ingame support

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*for customer support

sterile mason May 26, 2020, 7:21 AM

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It's been almost 20 days now still my account is lost no body has contacted or gave any sort of idea.

Contact customer support like 20 tyms still no reply
Emailed them no reply either
Gave you guys my id's
Which was also no help ..
Do have to live with the new id the lost iD was with me for 2 years now..
Tried everything no reply please help... Losing my patience day by day...

mighty plover May 26, 2020, 7:27 AM

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when pubg mobile version 0.19.0 beta is coming to iOS?

pearl blade May 26, 2020, 7:31 AM

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Is there anyway to see how many points top 500 nedds

bright fox May 26, 2020, 7:31 AM

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The video on cheaters report how do i know if they ill accept it

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If it’s mute they ill accept it ?

vivid merlin May 26, 2020, 7:34 AM

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@bright fox if the video was confirmed with a cheater it will be marked with a green dot if it's not it will be marked with a red one, once it is accept error will make an announcement saying who was banned and tag you in that message

bright fox May 26, 2020, 7:34 AM

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@pearl blade see the top 100 if for example 4600 thats mean u need to be above 4500

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@vivid merlin I know that my report marked with a red dot 🔴 why? Is it because the video is without sound if anyone see it he ill said this man is hacker

vivid merlin May 26, 2020, 7:37 AM

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@bright fox if it was marked with a red dot that means that it didnt have enough proof or evidence also it could be because the id or name doesnt match

bright fox May 26, 2020, 7:38 AM

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He changed his name but the id is same and also the video is 720p so u can see clearly the id

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@vivid merlin .

sharp onyx May 26, 2020, 7:38 AM

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You can contact one of the staff that marked it red and ask them the reason

vivid merlin May 26, 2020, 7:39 AM

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@bright fox I'll find out why it was marked red for you

robust vigil May 26, 2020, 7:39 AM

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when pubg mobile version 0.19.0 beta is coming to iOS?
As mentioned in #news, @mighty plover. It will come out soon. For now just be patient and keep an eye out for #news.

bright fox May 26, 2020, 7:40 AM

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Thank u@vivid merlin

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He changed his name but same id u can check the video (720p)
Username:OUT丨هههه
ID:5171035804

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This one I sent it yesterday

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Moha1992

meager eagle May 26, 2020, 7:50 AM

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hola alguien sabe como obtener pubg mobile en una macbook?

edgy copper May 26, 2020, 7:52 AM

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Lazy

spring zephyr May 26, 2020, 7:52 AM

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@meager eagle Please do not use any other language aside from English in this channel.

meager eagle May 26, 2020, 7:52 AM

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okey sorry

edgy copper May 26, 2020, 7:53 AM

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I reported 2 cheaters one week ago ,but there is no answer about them why??

meager eagle May 26, 2020, 7:54 AM

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@meager eagle Please do not use any other language aside from English in this channel.
@spring zephyr 👍

robust vigil May 26, 2020, 7:55 AM

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You reported them in-game, @edgy copper?

edgy copper May 26, 2020, 7:55 AM

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No

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By the link

spring zephyr May 26, 2020, 7:56 AM

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@edgy copper You won't get a response from here in you have reported by using the link

placid spear May 26, 2020, 7:56 AM

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@spring zephyr Sir, I gave my unlink account UID and New UID 4 days ago but I have not received any update yet

storm flumeBOT May 26, 2020, 7:56 AM

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If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

edgy copper May 26, 2020, 7:57 AM

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@spring zephyr it says,will inform me if something happened to them or any updates

spring zephyr May 26, 2020, 7:58 AM

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@edgy copper Yes, but this server doesn't manage the link.
Wait for the response in gmail.

edgy copper May 26, 2020, 7:59 AM

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Yes it has been 1 week ,there is no email

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How long it will take usually?

tacit flower May 26, 2020, 8:00 AM

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Any admin here

vivid merlin May 26, 2020, 8:00 AM

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it will take time for them to process just be patient @edgy copper

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@tacit flower not atm but if you can state your issue we might be able to help

edgy copper May 26, 2020, 8:01 AM

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@vivid merlin How can I be patient,and every Some cheaters killed me??

flat wing May 26, 2020, 8:02 AM

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Hello

vivid merlin May 26, 2020, 8:02 AM

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yes but you need to understand it takes time to process this kind of stuff@edgy copper

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@flat wing hello what's the issue?.

flat wing May 26, 2020, 8:02 AM

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📎 Screenshot_20200526-085826_PUBG_MOBILE.jpg

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If i use the cards will it use my uc?

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Like to get sara

tacit flower May 26, 2020, 8:03 AM

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Is that admin or scammer? @vivid merlin

📎 image0.jpg

feral knoll May 26, 2020, 8:03 AM

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scam

bold siren May 26, 2020, 8:03 AM

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You have currently 300 cards and you need 300 more to get it for free, or else it will use 300 UC, @flat wing.

edgy copper May 26, 2020, 8:03 AM

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@vivid merlin PUBG can’t help us

bold siren May 26, 2020, 8:04 AM

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Can I get their user ID, @tacit flower?

flat wing May 26, 2020, 8:04 AM

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@bold siren Ah
I thought its for 300 only not 600 :c

spring zephyr May 26, 2020, 8:04 AM

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What can we do if someone is promoting glitches in there Youtube channel? GWnekomakiAngeryBOYE

tacit flower May 26, 2020, 8:05 AM

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@bold siren it’s my friend, but I can contact you later to give you

bold siren May 26, 2020, 8:05 AM

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Sure thing.

edgy copper May 26, 2020, 8:06 AM

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Excuse me where are you

bold siren May 26, 2020, 8:06 AM

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What’s the matter?

wispy escarp May 26, 2020, 8:23 AM

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📎 SVID_20200526_110859_1.mp4

rotund pike May 26, 2020, 8:26 AM

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Right now I’m in uk region how do i back to my original region

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<@&639889499718942720>

wispy escarp May 26, 2020, 8:27 AM

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🤬 😡

vivid merlin May 26, 2020, 8:28 AM

#

@rotund pike if you have changed the region you must wait the time before changing it again

lime juniper May 26, 2020, 8:28 AM

#

My old account ID 5202807669
New account ID 5830717386

I have lost my account for 19 days and I wrote to pubg several times and sent him the correct information please help me thanks @lime juniper
Can you try again now, @patent thunder?

rotund pike May 26, 2020, 8:29 AM

#

I can’t change it

#

@vivid merlin

vivid merlin May 26, 2020, 8:29 AM

#

@rotund pike have you changed it already?

rotund pike May 26, 2020, 8:30 AM

#

Wait I’ll show u

crisp garden May 26, 2020, 8:30 AM

#

Or you mean it's not showing up

storm flumeBOT May 26, 2020, 8:32 AM

#

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

patent thunder May 26, 2020, 8:32 AM

#

@lime juniper I already have my account back thanks

rotund pike May 26, 2020, 8:32 AM

#

📎 image0.png

vivid merlin May 26, 2020, 8:33 AM

#

@rotund pike it's most likely not showing up because it's not available in some regions

rotund pike May 26, 2020, 8:33 AM

#

Now what i do

#

I need to change it

lime juniper May 26, 2020, 8:34 AM

#

Awesome, @patent thunder! We are so sorry for all the hassle and delay, and hope you will be able to continue enjoying the game now.

rotund pike May 26, 2020, 8:34 AM

#

@vivid merlin

spring zephyr May 26, 2020, 8:34 AM

#

@rotund pike You can't.

patent thunder May 26, 2020, 8:35 AM

#

@lime juniper omg thank you I want to give you a gift how can I give it to you

lime juniper May 26, 2020, 8:37 AM

#

A HUG!

karmic drum May 26, 2020, 8:38 AM

#

Guys will u ever clean hackers from servers and finish all your coding problems,,, or you just happy with this situation ...people with sooo many skins and prefectionist titles are hackers and you know that but just keep them or your anti cheat system only detects people using gfx tools only😎

polar marshBOT May 26, 2020, 8:39 AM

#

@karmic drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty rover May 26, 2020, 8:40 AM

#

@lime juniper when is unlink option available br?

sand path May 26, 2020, 8:47 AM

#

@dusty rover there is no dates yet.

#

But it will be back.

limber plinth May 26, 2020, 8:48 AM

#

Dvk. Ovt. ?

rustic carbon May 26, 2020, 8:48 AM

#

@lime juniper i still did not get my account
Old id 5160752123
New id 5830307879

night cloak May 26, 2020, 8:49 AM

#

hi

bold siren May 26, 2020, 8:49 AM

#

Wait for a bit, @rustic carbon.

polar marshBOT May 26, 2020, 8:49 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path May 26, 2020, 8:52 AM

#

@nova fog your ID has been forwarded too. Will be back anytime soon

rustic carbon May 26, 2020, 8:52 AM

#

@bold siren i have been waiting for more than 2 weeks... 😭

night cloak May 26, 2020, 8:52 AM

#

@sand path what this error ?

📎 WKFfT68WSqGXd0Wi5jkCyQ.png

storm flumeBOT May 26, 2020, 8:53 AM

#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

rustic carbon May 26, 2020, 8:53 AM

#

@sand path what about mine..

dusty rover May 26, 2020, 8:53 AM

#

@sand path then why they add new account linking?

sand path May 26, 2020, 8:53 AM

#

??

nova fog May 26, 2020, 8:53 AM

#

@sand pathok sir...Mai to bohot sara details typ kar raha tha..but ap assure de rahe ho to thik hai...Thnks buddy...

sand path May 26, 2020, 8:53 AM

#

English please

night cloak May 26, 2020, 8:54 AM

#

@sand path pls reply

#

what this msg?

sand path May 26, 2020, 8:54 AM

#

See pinned messages @night cloak

rustic carbon May 26, 2020, 8:54 AM

#

@sand path
Old id 5160752123
New id 5830307879
Please help i have been waiting for more than 2 weeks

sand path May 26, 2020, 8:54 AM

#

I don't think I can add anymore to the list. Wait for error @rustic carbon

nova fog May 26, 2020, 8:56 AM

#

English please
@sand path
Sorry I forgot that this is a global server...🙂

rustic carbon May 26, 2020, 8:57 AM

#

I don't think I can add anymore to the list. Wait for error @rustic carbon
@sand path oh noo.. So sad

fickle wraith May 26, 2020, 8:57 AM

#

@lime juniper
My New ID: 5842536482
Old ID: 549071856
Its been 15 days MY Account is not back.

rustic carbon May 26, 2020, 8:59 AM

#

@lime juniper i still did not get my account
Old id 5160752123
New id 5830307879

#

So sad no one to help me.. 😭
Anyway thank you

vagrant stone May 26, 2020, 9:02 AM

#

Hey

#

Can I ask something

#

I can't see my friend list

#

on my screen

#

when I downloaded pubg

bold siren May 26, 2020, 9:03 AM

#

Can we see a screenshot?

vagrant stone May 26, 2020, 9:03 AM

#

wait

#

btw is it because I'm new on PUBG or what

bold siren May 26, 2020, 9:04 AM

#

I need to see a screenshot to have a better view.

split geode May 26, 2020, 9:04 AM

#

I want to unlink my Facebook account because it has been disabled and I am having problems accessing my account from my iPhone because it is linked to Google.

storm flumeBOT May 26, 2020, 9:04 AM

#

If you have encountered an issue with the account unlinking feature, @split geode, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

manic ferry May 26, 2020, 9:06 AM

#

My pubg account was hacked

winged elbow May 26, 2020, 9:06 AM

#

Some one he is hacked my account from Twitter only have know game center but is problem he sent to my today my account will be banned
I sent my problem in pubg game but no body answer me what i do know, only i ask i need my account work with game center deleted from Twitter

manic ferry May 26, 2020, 9:07 AM

#

📎 Screenshot_20200526_142142.jpg 📎 Screenshot_20200526_142133.jpg

clear ocean May 26, 2020, 9:07 AM

#

if there's a way to talk to a human for support related to a banned account

manic ferry May 26, 2020, 9:08 AM

#

After completing all req..ment i get this what i have to do next?

split geode May 26, 2020, 9:08 AM

#

I want to unlink my Facebook account because it has been disabled and I am having problems accessing my account from my iPhone because it is linked to Google.
@sand path @bold siren

storm flumeBOT May 26, 2020, 9:08 AM

#

If you have encountered an issue with the account unlinking feature, @split geode, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fickle wraith May 26, 2020, 9:08 AM

#

@lime juniper
My New ID: 5842536482
Old ID: 549071856
I LOST MY PUBG ACCOUNT AFTER UNLINKING SOCIAL MEDIA. I was write to customer service in two times there are saying try again customer service. Its been 15 days my account was lost.

storm flumeBOT May 26, 2020, 9:08 AM

#

If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

manic ferry May 26, 2020, 9:09 AM

#

@storm flume After completing all req..ment i get this what i have to do next?...

#

Ko.

📎 Screenshot_20200526_142142.jpg 📎 Screenshot_20200526_142133.jpg

#

Ya@storm flume

winged elbow May 26, 2020, 9:11 AM

#

Some one he is hacked my account from Twitter only have know game center but is problem he sent to me today my account will be banned
I sent my problem in pubg game but no body answer me what i do know, only i ask i need my account work with game center
deleted from Twitter
My id : 5668436903

#

📎 image0.png

untold summit May 26, 2020, 9:25 AM

#

@lime juniper please help me my account has been unlinked can i dm you to tell my problem

storm flumeBOT May 26, 2020, 9:25 AM

#

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 26, 2020, 9:28 AM

#

@spring sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

untold summit May 26, 2020, 9:28 AM

#

@lime juniper
LOST ACCOUNT

NICKNAME :- 地wan樹
CHARACTER ID :- 5244539862

NEW ACCOUNT

UID:- 5830280679
NICKNAME:- Dìwanßhu
My account has been unlinked and it has been 29 days

storm flumeBOT May 26, 2020, 9:28 AM

#

If you have encountered an issue with the account unlinking feature, @untold summit, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tender oak May 26, 2020, 9:28 AM

#

Hola me bloquearon mi cuenta
Y dice que por que rompi las reglas pero no se de que hable he estado checando y por lo que se no he roto ninguna regle por favor chequen mi cuenta

📎 Screenshot_20200523-013651_PUBG_MOBILE.jpg

small herald May 26, 2020, 9:29 AM

#

📎 Screenshot_20200526_111536_com.tencent.ig.jpg

untold summit May 26, 2020, 9:29 AM

#

@lime juniper please reply

polar marshBOT May 26, 2020, 9:30 AM

#

@tender oak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

small herald May 26, 2020, 9:30 AM

#

Please add the loot crate for this M24 upgradeable weapon skin

vivid merlin May 26, 2020, 9:31 AM

#

@small herald you can put suggestions in #old

slender grove May 26, 2020, 9:31 AM

#

@lime juniper

#

📎 image0.png

exotic valve May 26, 2020, 9:32 AM

#

@lime juniper My Facebook account has been hacked and someone unlinked and I unable to recover the account now I am lost my pubg account plz help me to recover my spend around 150 dollars plz help me

storm flumeBOT May 26, 2020, 9:32 AM

#

If you have encountered an issue with the account unlinking feature, @exotic valve, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

slender grove May 26, 2020, 9:32 AM

#

Lost account 29day

storm flumeBOT May 26, 2020, 9:32 AM

#

If you have encountered an issue with the account unlinking feature, @slender grove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

polar marshBOT May 26, 2020, 9:32 AM

#

@muted heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

exotic valve May 26, 2020, 9:33 AM

#

My account hacked

slender grove May 26, 2020, 9:33 AM

#

I have 4 convertasion

spring zephyr May 26, 2020, 9:33 AM

#

@exotic valve Please read #faq 2.8

fading drum May 26, 2020, 9:34 AM

#

Hello I have a problem there someone may sign in to my account how narrated of the account

#

My account on Facebook has been the crash

exotic valve May 26, 2020, 9:35 AM

#

@spring zephyr is there any way ?

rare bay May 26, 2020, 9:35 AM

#

who is here to help. i need to report hacker website and their youtube channel

fading drum May 26, 2020, 9:35 AM

#

There people inside my account in the game

spring zephyr May 26, 2020, 9:36 AM

#

@exotic valve You need to recover your social media account.
If you don't help any login options then you can't.
You can contact customer service in-game for further guidance.

polar marshBOT May 26, 2020, 9:36 AM

#

@sage minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fading drum May 26, 2020, 9:36 AM

#

What do I do that steal my money from there

#

؟؟

teal belfry May 26, 2020, 9:38 AM

#

Hello there! I have unlinked my google games pubgmobile account by accident And I don't have access anymore This is my pubgmobile ID: 5671955012 Please help me

storm flumeBOT May 26, 2020, 9:38 AM

#

If you have encountered an issue with the account unlinking feature, @teal belfry, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

manic ferry May 26, 2020, 9:38 AM

#

@polar marsh what shoud i fo next

📎 Screenshot_20200526_142133.jpg 📎 Screenshot_20200526_142142.jpg

median falcon May 26, 2020, 9:40 AM

#

how can i report a cheater who is using and hacks and streaming in youtube live

#

#cheater-reports

glossy stone May 26, 2020, 9:47 AM

#

So there is a 1.5 million cheater and cheaters report channel opens only 1 hour a week and takes only 100 report very nice game !!!!! Tencent one big lazy company

keen mason May 26, 2020, 9:48 AM

#

How i can get rewards from testing the beta

median falcon May 26, 2020, 9:49 AM

#

@keen mason they give through in game message . may be some bp that's all you gonna get 😂😂

stiff ginkgo May 26, 2020, 9:50 AM

#

@keen mason have you filled the gamexp form?

median falcon May 26, 2020, 9:50 AM

#

@glossy stone these days hackers increased is the anti cheat system dead again ???😩 😩

spring zephyr May 26, 2020, 9:51 AM

#

@glossy stone If you have encountered a hacker then you can report them via the in-game reporting system. (Preferred way)
And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/

median falcon May 26, 2020, 9:52 AM

#

@spring zephyr bro in every match their is hacker now reported several times its no use

glossy stone May 26, 2020, 9:53 AM

#

@spring zephyr guess what i did all that and cheater still playing after they answered me and said yes it is confirmed that this player is cheating

median falcon May 26, 2020, 9:53 AM

#

📎 IMG-20200525-WA0121.jpg

polar marshBOT May 26, 2020, 9:54 AM

#

@median falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen mason May 26, 2020, 9:55 AM

#

@stiff ginkgo nope

#

Where is that

glossy stone May 26, 2020, 9:56 AM

#

Photos just took right now cheater is playing and having fun

📎 image0.png 📎 image1.png 📎 image2.png

manic ferry May 26, 2020, 9:57 AM

#

@glossy stone

📎 Screenshot_20200526_142133.jpg 📎 Screenshot_20200526_142142.jpg

#

@glossy stone what next step i have to use

polar marshBOT May 26, 2020, 10:00 AM

#

@glossy stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 10:09 AM

#

Does 120 fps devices have less ping than 60 fps devices ???

storm flumeBOT May 26, 2020, 10:09 AM

#

Hello, @manic ferry @glossy stone @median falcon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shy mist May 26, 2020, 10:10 AM

#

@night cloak ping is independent of processor..

stiff ginkgo May 26, 2020, 10:10 AM

#

@night cloak depends on network quality 👍

night cloak May 26, 2020, 10:11 AM

#

Ahh okay thx ☺️

deep herald May 26, 2020, 10:12 AM

#

Where can I report hacker

winged elbow May 26, 2020, 10:12 AM

#

Any one answer me please ☝🏻

spring zephyr May 26, 2020, 10:12 AM

#

@deep herald If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/

polar marshBOT May 26, 2020, 10:14 AM

#

@livid sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 10:20 AM

#

Lost account id -5179740852
New account id-5834924664
@lime juniper @sand path
Plz help me i lost my account 19 days ago still i didnt got my account i contacted customer support several times .Please help me

storm flumeBOT May 26, 2020, 10:20 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

frank charm May 26, 2020, 10:22 AM

#

hi

#

why i did not get the phone number link feature?

#

i use iphone x

sick shale May 26, 2020, 10:25 AM

#

It's available for specific regions @frank charm

frank charm May 26, 2020, 10:26 AM

#

ah ok thanks coz all my friends got it but they live in different countries

#

do you think there is a way to check if my country will have it soon?

night cloak May 26, 2020, 10:29 AM

#

@frank charm it will be releasing for everyone soon

frank charm May 26, 2020, 10:30 AM

#

@amber cedar lol thats whats been going on since 2 weeks

#

game full of hackers with magic bullets

#

cant play a single game on europe server

amber cedar May 26, 2020, 10:30 AM

#

Yes😓

storm flumeBOT May 26, 2020, 10:30 AM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @amber cedar:

:white_small_square: http://bit.ly/37Lgfbm

night cloak May 26, 2020, 10:30 AM

#

Report the ad to youtube@amber cedar

amber cedar May 26, 2020, 10:32 AM

#

Do u think after reporting on utube he will remove. Because they are getting money from this video. Its pubg duty to stop all this kind of video from youtube@night cloak

night cloak May 26, 2020, 10:33 AM

#

@amber cedar also report that channel in that link ^

polar marshBOT May 26, 2020, 10:33 AM

#

@vagrant spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

whole reef May 26, 2020, 10:33 AM

#

Thank you pubgm

amber cedar May 26, 2020, 10:33 AM

#

Reported

night cloak May 26, 2020, 10:38 AM

#

@whole reef did you got your account back?

storm flumeBOT May 26, 2020, 10:38 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

slender dust May 26, 2020, 10:41 AM

#

Hello
i wanna ask when the unlinking update will come back again after fixing it ?

whole reef May 26, 2020, 10:44 AM

#

Yessss i got my account backkk

hollow scarab May 26, 2020, 10:44 AM

#

Hello everyone

storm willow May 26, 2020, 10:44 AM

#

@slender dust no ETA, will come later

#

@night cloak got your’s back?

#

people are slowly getting their accounts back.. wait patiently

pallid wasp May 26, 2020, 10:48 AM

#

@storm willow hi bro

#

I have lost my account

storm flumeBOT May 26, 2020, 10:48 AM

#

If you have encountered an issue with the account unlinking feature, @pallid wasp, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

storm willow May 26, 2020, 10:51 AM

#

@night cloak sorry for the inconvenience mate! Hope you will get back soon.

#

@night cloak what do you mean ?

#

@pallid wasp due to unlink ?

pallid wasp May 26, 2020, 10:51 AM

#

@storm willow bro you have lost your account

storm willow May 26, 2020, 10:52 AM

#

@night cloak what’s up with that notifications?

echo trench May 26, 2020, 10:52 AM

#

Helpp

📎 Screenshot_20200525-183557_PUBG_MOBILE.jpg

storm willow May 26, 2020, 10:52 AM

#

@pallid wasp no I have not.

#

@echo trench translate please

civic eagle May 26, 2020, 10:52 AM

#

Hello, my account has been lost. There were two media connected to his account. Facebook and Gmail were only sending instead of opening a new account when I tried to enter the game with my Facebook account. There was no problem when I entered with my Gmail. I pressed the link deletion feature that came with this New Crazy Miramar update to delete Facebook, which I could not log into my game account, and the account was suddenly deleted. I probably deleted Gmail's link and I can't access my game account because I can't log in with Facebook, can you help?

polar marshBOT May 26, 2020, 10:53 AM

#

@echo trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 26, 2020, 10:53 AM

#

If you have encountered an issue with the account unlinking feature, @civic eagle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 10:56 AM

#

@storm willow bro when will i get my account back?its been 19days

storm flumeBOT May 26, 2020, 10:56 AM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 10:58 AM

#

I want to secure my account in pubg with my number , why this choice not found in my acc ?!

#

📎 FB_IMG_1590490724298.jpg

#

@night cloak ok most people in my cointry have this choice

civic eagle May 26, 2020, 11:01 AM

#

This message came, but they still haven't returned my account ;

Hello soldier,

Thank you for your patience so far!

We are pleased to announce that we have performed the recovery process for accounts that meet the requirements. By now you should get your account back.

However, if you are still unable to log in again, it means that you have not met the requirements or conditions of your account, so we need to investigate further. Please read carefully and follow the instructions again, then touch the "New Talk" option to contact us with more details.

[Important] Please do not use different accounts to apply for the same lost account. It may cause difficulty in recovering the account and therefore delay the process. Thank you very much for your cooperation. We will help you as quickly as possible.

If you are currently experiencing another technical issue or have a comment, concern or suggestion, please send us the full details (screenshot) and we will assist you as soon as possible.

Thank you for your support to PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Manuela S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

storm flumeBOT May 26, 2020, 11:01 AM

#

If you have encountered an issue with the account unlinking feature, @civic eagle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

spring zephyr May 26, 2020, 11:01 AM

#

@night cloak Scroll down and you will see a link tab.

civic eagle May 26, 2020, 11:02 AM

#

Please Help ME

night cloak May 26, 2020, 11:05 AM

#

@spring zephyr see not found !

📎 Screenshot_20200526_140441_com.tencent.ig.jpg

#

📎 Screenshot_20200526_140449_com.tencent.ig.jpg

#

📎 Screenshot_20200526_140457_com.tencent.ig.jpg

spring zephyr May 26, 2020, 11:05 AM

#

Not here

#

@night cloak You can see the basic tab on your right hand side.
Scroll that

night cloak May 26, 2020, 11:06 AM

#

@spring zephyr give me a photo , if you can

spring zephyr May 26, 2020, 11:06 AM

#

And you will see a link tab

night cloak May 26, 2020, 11:06 AM

#

@spring zephyr i dont have a basic tab

spring zephyr May 26, 2020, 11:07 AM

#

Wait

night cloak May 26, 2020, 11:07 AM

#

Bcs that i asked for help

#

@spring zephyr ok

vagrant belfry May 26, 2020, 11:13 AM

#

#481204134859505684

spring zephyr May 26, 2020, 11:16 AM

#

📎 Capture.PNG

#

@night cloak Can't you see the link tab

royal bronze May 26, 2020, 11:16 AM

#

Can Someone Help He

#

me*

spring zephyr May 26, 2020, 11:16 AM

#

Click on that

night cloak May 26, 2020, 11:16 AM

#

@spring zephyr i know bro , but see here

#

@spring zephyr

📎 FB_IMG_1590490724298.jpg

#

Link e-mail

#

I ttalkingabout this

#

@spring zephyr oh ok , thanks

royal bronze May 26, 2020, 11:19 AM

#

Hey can Someone Help me to get my hacked pubg account Back please

storm flumeBOT May 26, 2020, 11:19 AM

#

If you have encountered an issue with the account unlinking feature, @royal bronze, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hardy fable May 26, 2020, 11:19 AM

#

Why email linked is remove in pubg

royal bronze May 26, 2020, 11:21 AM

#

Hello

feral knoll May 26, 2020, 11:22 AM

#

@hardy fable you mean unlink future?

storm flumeBOT May 26, 2020, 11:22 AM

#

If you have encountered an issue with the account unlinking feature, @feral knoll, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

Please refer to subpoint #2.8 in #faq for further information, @royal bronze. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar grove May 26, 2020, 11:25 AM

#

Hi can i have some help here

#

I want Unlink an my account

storm flumeBOT May 26, 2020, 11:26 AM

#

If you have encountered an issue with the account unlinking feature, @polar grove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

mint turtle May 26, 2020, 11:32 AM

#

How to report players using hacks in discord?

storm flumeBOT May 26, 2020, 11:33 AM

#

Hello, @mint turtle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 26, 2020, 11:34 AM

#

A Europe server would be good please. "But we have one" bla bla. One that's got Europeans in it? Make the middle east server better for them maybe? Every server seems to be midle east server

storm flumeBOT May 26, 2020, 11:35 AM

#

Please refer to subpoint 2.5 in #faq for further information, @polar grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

feral knoll May 26, 2020, 11:37 AM

#

@night cloak ?

night cloak May 26, 2020, 11:38 AM

#

@night cloak you can give suggestions in #old

molten rover May 26, 2020, 11:40 AM

#

📎 Screenshot_20200526-170851.jpg

#

Please ban these teamers

night cloak May 26, 2020, 11:41 AM

#

@molten rover report them via in-game

steel pond May 26, 2020, 11:41 AM

#

Aye @night cloak what’s the link email thing for ? I got it too

night cloak May 26, 2020, 11:42 AM

#

@steel pond new login method

steel pond May 26, 2020, 11:42 AM

#

Oh that’s cool , thanks

mystic wedge May 26, 2020, 11:43 AM

#

📎 Screenshot_2020-05-26-16-25-43-07_dac7cc7571c39b392df64923967cf7da.png

#

Please ban teamers

#

4 teamers ....

#

In solo

elfin canopy May 26, 2020, 11:43 AM

#

Report them via in-game report system

polar marshBOT May 26, 2020, 11:43 AM

#

@chrome arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mystic wedge May 26, 2020, 11:43 AM

#

I did nothing happend! NOTHING!

#

When we click on report what should we pick as a reason?

#

'others'?

polar marshBOT May 26, 2020, 11:46 AM

#

@torpid dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel pewter May 26, 2020, 11:47 AM

#

Why I am not getting Asia Solo classic matches?

limpid oyster May 26, 2020, 11:47 AM

#

What the hell
It's to watch now
You have to do something against against the hackers
The game is unplayable at this point

pastel pewter May 26, 2020, 11:47 AM

#

@polar marsh Why I am not getting Asia Solo classic matches?

#

Waiting time 11 mins

polar marshBOT May 26, 2020, 11:49 AM

#

@mild pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stoic pebble May 26, 2020, 11:49 AM

#

Pls help me to get my lost acc back (unlink issue)

storm flumeBOT May 26, 2020, 11:49 AM

#

If you have encountered an issue with the account unlinking feature, @stoic pebble, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

stoic pebble May 26, 2020, 11:50 AM

#

Ihave done this

#

Also

mild pecan May 26, 2020, 11:50 AM

#

.

#

Stop the hackers pubg mobile

polar marshBOT May 26, 2020, 11:50 AM

#

@mild pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stoic pebble May 26, 2020, 11:50 AM

#

@lime juniper pls give my lost acc

storm willow May 26, 2020, 11:51 AM

#

Please wait patiently @stoic pebble people are slowly getting their account restored.

cursive iris May 26, 2020, 11:52 AM

#

Well i made a report yesterday why is it deleted?

stoic pebble May 26, 2020, 11:52 AM

#

@storm willow it's been 15 days

pastel pewter May 26, 2020, 11:52 AM

#

@@lime juniper Why I am not getting Asia Solo classic matches? Waiting time 8 to 11 mins from morning.

earnest cobalt May 26, 2020, 11:52 AM

#

Hi, i have a question please, i got this outfit but I didn’t get the dance, what is the problem

📎 image0.png

tired sage May 26, 2020, 11:53 AM

#

Wow so pucky

storm willow May 26, 2020, 11:53 AM

#

@limpid oyster If you do not need help move to #chat

stoic pebble May 26, 2020, 11:53 AM

#

@storm willow it's been 15 days

storm willow May 26, 2020, 11:53 AM

#

@earnest cobalt the issue has been forwarded already. You may post in #old

pastel pewter May 26, 2020, 11:54 AM

#

@storm willow Pls help. Why I am not getting Asia Solo classic matches? Waiting time 8 to 11 mins from morning.

earnest cobalt May 26, 2020, 11:55 AM

#

@storm willow ok thanks

storm willow May 26, 2020, 11:55 AM

#

@stoic pebble I understand that. But there are huge load of request regarding the same issue, so it being done carefully. You will get your account recovered for sure.

#

@pastel pewter may be less players available in your tier.?

stoic pebble May 26, 2020, 11:56 AM

#

:( :(😭

storm willow May 26, 2020, 11:56 AM

#

Sorry for the inconvenience caused @stoic pebble

stoic pebble May 26, 2020, 11:56 AM

#

No problem@storm willow

shy mist May 26, 2020, 11:56 AM

#

@storm willow Will there be UC compensation for the guys who have lost account eh? It's been 2 weeks and obviously they've to buy it again

storm flumeBOT May 26, 2020, 11:56 AM

#

If you have encountered an issue with the account unlinking feature, @shy mist, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

pastel pewter May 26, 2020, 11:56 AM

#

@storm willow I am in Diamong II tier. From morning I am not getting a single match.

storm willow May 26, 2020, 11:57 AM

#

@shy mist buy what again?

shy mist May 26, 2020, 11:58 AM

#

@storm willow Uc for RP coz of missing 15 days and they fail to reach 100Rp

storm willow May 26, 2020, 11:58 AM

#

You may post in #old @shy mist

shy mist May 26, 2020, 11:59 AM

#

Alright Mate thnx

cobalt sierra May 26, 2020, 12:00 PM

#

1

night cloak May 26, 2020, 12:01 PM

#

@cobalt sierra do you need any support

shy mist May 26, 2020, 12:01 PM

#

@lime juniper @night cloak @blazing saddle Atleast for new players send an OTP as a confirmation and let them register through that in game ..That would give an opportunity to ban their no.and henceforth they can't create new account...

pastel pewter May 26, 2020, 12:01 PM

#

@night cloak Why I am not getting Asia Solo classic matches? Waiting time 8 to 11 mins from morning.

#

I am in Diamond II tier Solo

#

From morning not a single match

cursive iris May 26, 2020, 12:02 PM

#

Guys i reported such an old cheater

#

With great skins

#

And u deleted my report

#

He was reported nd marked with greeb

#

N

night cloak May 26, 2020, 12:02 PM

#

@pastel pewter try changing the server or network

cursive iris May 26, 2020, 12:02 PM

#

2 weeks ago but not banned

limpid oyster May 26, 2020, 12:03 PM

#

What the hell man
It's to watch now
You have to do something against the hackers
The game is unplayable at this point

night cloak May 26, 2020, 12:03 PM

#

@cursive iris his user ID

cursive iris May 26, 2020, 12:03 PM

#

And i wrote the same report again

#

5342199614

storm flumeBOT May 26, 2020, 12:04 PM

#

Hello, @limpid oyster!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

pastel pewter May 26, 2020, 12:04 PM

#

@night cloak from Asia?

cursive iris May 26, 2020, 12:04 PM

#

He was reported from the last season i wrote to the support like 1 week ago

#

They said we are following him and will be banned soon

#

But nth

storm willow May 26, 2020, 12:05 PM

#

@cursive iris Dm @sand path

cursive iris May 26, 2020, 12:05 PM

#

Ok tyvm

vast magnet May 26, 2020, 12:07 PM

#

My id got blocked why?

soft sparrow May 26, 2020, 12:17 PM

#

how to know which google play account have linked with my pubgm account? Kappa

feral knoll May 26, 2020, 12:21 PM

#

Logout then Login with all to test or from google account setting

soft sparrow May 26, 2020, 12:22 PM

#

except that..

feral knoll May 26, 2020, 12:22 PM

#

2 ways tho

lethal nest May 26, 2020, 12:24 PM

#

Hi, I was informed two weeks ago that I accidentally logged out of my account and registered my step-by-step request, and then I contacted the company after about 5 days ago that I registered an account with my new name on the same Facebook that no one cared for me and no one answered me please please help me please

cursive sinew May 26, 2020, 12:24 PM

#

hello sir when will the account link deletion feature be activated? @storm willow

dusty rover May 26, 2020, 12:27 PM

#

@lime juniper sir when is acc unlink option available.its now 3 weeks that the option was desabled.we want to unlink our unwanted social media from account.hope u inform this to pubgm deva

storm flumeBOT May 26, 2020, 12:27 PM

#

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

lethal nest May 26, 2020, 12:28 PM

#

Hi, I was informed two weeks ago that I accidentally logged out of my account and registered my step-by-step request, and then I contacted the company after about 5 days ago that I registered an account with my new name on the same Facebook that no one cared for me and no one answered me please please help me please

#

Help me please 🙏

#

😭 💔

summer osprey May 26, 2020, 12:30 PM

#

please dont destroy this game, I'd better be killed by hackers than playing a non-realistic game with fairy, princess and dances! make the game realistic

📎 unknown.png

polar marshBOT May 26, 2020, 12:33 PM

#

@late basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

torpid sandal May 26, 2020, 12:44 PM

#

please how can i know my registration date ?

sudden viper May 26, 2020, 12:45 PM

#

ADD KILLER'S ID NUMBER IN DEATH REPLAY FOR IDENTIFICATION.
Hi Devs, while we are watching our death replay, the person we are spectating (killer/hacker) their I'd number is not shown anywhere on screen. How's it helpful for reporting someone while their identity is not available in death replay.
I'm pushing conquerer right now I'm on 600 spot. I just got killed by the number 1 spot guy in (KRJP-DUO-FPP). Even after recording death cam I have no proof that it's really him. Btw I took SS of his I'd number while reporting.

pastel imp May 26, 2020, 12:49 PM

#

I don't know how am I suppose to play this game in so much fps drops issue

polar marshBOT May 26, 2020, 12:50 PM

#

@analog heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel imp May 26, 2020, 12:50 PM

#

I don't know how am I suppose to play this game in so much fps drops issue
@pastel imp its been 20 days now

#

60 FPS in 0.17 version ...and 20 or 30 FPS in 0.18 version ...what's the reason

feral knoll May 26, 2020, 12:52 PM

#

@torpid sandal did you win a classic mode match in first day you registered

polar marshBOT May 26, 2020, 12:53 PM

#

@novel garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

haughty orchid May 26, 2020, 12:54 PM

#

That option when you take down the enemy and appear where you get knocked out the enemy will only be on the new map Will I be for all maps?

pastel imp May 26, 2020, 12:54 PM

#

@pastel imp its been 20 days now
@pastel imp idk if it's ever going to be resolved

night cloak May 26, 2020, 12:55 PM

#

@haughty orchid No such information.

polar marshBOT May 26, 2020, 12:55 PM

#

@warped wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong sleet May 26, 2020, 12:56 PM

#

Hello please help me

spring zephyr May 26, 2020, 12:56 PM

#

@strong sleet What's the issue?

pastel imp May 26, 2020, 12:56 PM

#

Ask me too

forest pecan May 26, 2020, 12:57 PM

#

hlo

strong sleet May 26, 2020, 12:57 PM

#

My account was linked to Facebook and my account was stolen

forest pecan May 26, 2020, 12:57 PM

#

bhai

storm flumeBOT May 26, 2020, 12:57 PM

#

You can contact the customer service via the game settings, @strong sleet. Refer to subpoint 5.3 in #faq for further instructions.

night cloak May 26, 2020, 12:57 PM

#

@forest pecan Aloha! How can I help you?

forest pecan May 26, 2020, 12:58 PM

#

anyone play pubg with me

storm flumeBOT May 26, 2020, 12:58 PM

#

Use #activities to find other PUBG MOBILE players, @forest pecan.

strong sleet May 26, 2020, 12:58 PM

#

I couldn’t communicate with them

night cloak May 26, 2020, 12:58 PM

#

@strong sleet Keep trying.

ocean pilot May 26, 2020, 12:59 PM

#

@strong sleet because u shared your fb id and password to someone else? How is this pubgm fault?

night cloak May 26, 2020, 12:59 PM

#

They are not saying it's PUBGM fault.

strong sleet May 26, 2020, 1:00 PM

#

I did not share or share any information with anyone, but he was linked to Facebook and hacked my Facebook account and my account was stolen

ocean pilot May 26, 2020, 1:01 PM

#

How is pubg supposed to help you if you share your fb password to others? Its his own fault,maybe he tried to buy cheap uc and his id got hacked

#

@strong sleet then you should go to Facebook support page to tell them to make fb more hackproof.

pastel imp May 26, 2020, 1:03 PM

#

@strong sleet then you should go to Facebook support page to tell them to make fb more hackproof.
@ocean pilot for sure it hasn't got hacked ..he probably gave it to someone .maybe selling his id.

ocean pilot May 26, 2020, 1:03 PM

#

Pubgm has clearly stated that you should buy uc from official sources only.

strong sleet May 26, 2020, 1:04 PM

#

I reverted to my Facebook account, the problem was that he removed the account from Facebook and stole my account with the game

torpid sandal May 26, 2020, 1:04 PM

#

@feral knoll can't tell that's season one lol , is there's a way to know when i won my first classic match ?

ocean pilot May 26, 2020, 1:04 PM

#

@strong sleet how did he get access to your fb account?

#

Tell me you didn't click any link to buy cheap gun skin or cheap uc and filled your fb credentials there.

torpid sandal May 26, 2020, 1:05 PM

#

@night cloak please is there's a way to know my registration date on pubg ?

feral knoll May 26, 2020, 1:05 PM

#

@torpid sandal

📎 image0.png

strong sleet May 26, 2020, 1:05 PM

#

My Facebook account was hacked

torpid sandal May 26, 2020, 1:06 PM

#

@torpid sandal
@feral knoll thanks , but achievements weren't a thing at the time

#

@feral knoll

night cloak May 26, 2020, 1:06 PM

#

@torpid sandal If you are on iOS, you can check it in your purchase history. It is not possible to find it on Android.

torpid sandal May 26, 2020, 1:07 PM

#

yikes im on android

night cloak May 26, 2020, 1:07 PM

#

@strong sleet For account related issues, contact with customer's service in-game. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

nova bronze May 26, 2020, 1:07 PM

#

@torpid sandal download wegame there is option to know register date

plain jay May 26, 2020, 1:07 PM

#

PUBG. Can you do something against cheaters. Thanks :)

ocean pilot May 26, 2020, 1:08 PM

#

@strong sleet do you know u had to link your email to your pubg id? You could have got your account back if u did.. because linked email cannot be removed or changed.

storm flumeBOT May 26, 2020, 1:08 PM

#

If you have encountered an issue with the account unlinking feature, @ocean pilot, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

torpid sandal May 26, 2020, 1:08 PM

#

my pubg account is linked to Facebook @nova bronze

strong sleet May 26, 2020, 1:10 PM

#

I could not talk to someone who is answering for support

#

Please help me

#

Dad retrieve my account

night cloak May 26, 2020, 1:12 PM

#

@strong sleet We cannot help you in discord. Try to contact the customer service one more time.

small herald May 26, 2020, 1:16 PM

#

📎 Polish_20200526_143730562.jpg

sand path May 26, 2020, 1:17 PM

#

I don't think it was available for this gun

small herald May 26, 2020, 1:17 PM

#

Just make the damn loot crate tencent

#

The best weapon skin in the game to not heave loot crate siriously????

night cloak May 26, 2020, 1:21 PM

#

i need your help

winged elbow May 26, 2020, 1:26 PM

#

Some one he is hacked my account from Twitter only have know game center but is problem he sent to me today my account will be banned
I sent my problem in pubg game but no body answer me what i do know, only i ask i need my account work with game center
deleted from Twitter
My id : 5668436903

📎 image0.png

night cloak May 26, 2020, 1:26 PM

#

Only certain weapon has loot crate, @small herald.

#

@winged elbow For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

winged elbow May 26, 2020, 1:28 PM

#

I contact before too days no one answer, thanks

night cloak May 26, 2020, 1:30 PM

#

It can take some time, be patient.

polar marshBOT May 26, 2020, 1:30 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pastel atlas May 26, 2020, 1:33 PM

#

How is the feature of linking email helping us with?

hexed minnow May 26, 2020, 1:33 PM

#

hi there anyone from officials #i am olaying pubg from australia and since 2-3 days there has been ping issue in indo server .I used to play in 90ms before in indo server from australia but in recent days there is ping issue but when i play vetnames and japanese server ping is 110 can someone help what is wrong with us

sand path May 26, 2020, 1:33 PM

#

#old

patent thunder May 26, 2020, 1:33 PM

#

I already have my account back🙂🙂🙂

hexed minnow May 26, 2020, 1:43 PM

#

@sand path please reply why we are getting high ping in indo server from australia since 4 days

sand path May 26, 2020, 1:45 PM

#

@patent thunder I'm aware. Since I was the one who put it in the sheet.

#

@hexed minnow happens due to network issues. There Is no dedicated server for Australia

cold otter May 26, 2020, 1:45 PM

#

ìn game so many cheaters coming so hard to play now every game getting minus point

spring zephyr May 26, 2020, 1:46 PM

#

@cold otter If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/

cold otter May 26, 2020, 1:47 PM

#

@cold otter If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of then you can report him/her in the #cheater-reports channel when it will be opened or you can also use this link ---->http://cheater-report.pubgm.cc/
@spring zephyr in both place i do reports and give video evidence still they are playing nothing effect them id

sonic marsh May 26, 2020, 1:47 PM

#

hello guys, when i am at the lobby, i can't find neither the bonus challenge icons nor its vouchers, so is this a known issue?

night cloak May 26, 2020, 1:47 PM

#

Old account id - 5179740852
New account id-5834924664
@sand path
Bro help me its been 19days still didnt got my account back

storm flumeBOT May 26, 2020, 1:47 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hexed minnow May 26, 2020, 1:48 PM

#

@sand path is there any changes in server for australia or its just a network issue because we have to play pmpl from australia where we used to get 90-100ms before in indo server as well but since some days ping is so high in indo server

hollow hound May 26, 2020, 1:50 PM

#

Where to find arsenal tab?

sonic marsh May 26, 2020, 1:50 PM

#

here is a screenshot

📎 Screenshot_20200526_155009.jpg

#

no bonus challenge icon or vouchers

normal fulcrum May 26, 2020, 1:53 PM

#

@sonic marsh Region?

polar marshBOT May 26, 2020, 1:54 PM

#

@ivory stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path May 26, 2020, 1:54 PM

#

@hexed minnow I think it depends upon the traffic on the server you're playing in

hexed minnow May 26, 2020, 1:55 PM

#

@sand path thankyou please update if you get any news regarding server for australia

night cloak May 26, 2020, 1:57 PM

#

Now they will accept the report what we do before or not ?!

#

Old account id - 5179740852
New account id-5834924664
@sand path
Bro help me its been 19days still didnt recovered my account

sonic marsh May 26, 2020, 1:58 PM

#

@normal fulcrum egypt, my friend have the icon

rigid stirrup May 26, 2020, 1:58 PM

#

What is happening with unlinked account

storm flumeBOT May 26, 2020, 1:58 PM

#

If you have encountered an issue with the account unlinking feature, @rigid stirrup, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

normal fulcrum May 26, 2020, 1:59 PM

#

@sonic marsh That is regional and might not be available in your region

sonic marsh May 26, 2020, 2:00 PM

#

but it is available for my friends that play the main pubg version(i play korean version)

rigid stirrup May 26, 2020, 2:00 PM

#

18 days still didnt recovered my account

rich ravine May 26, 2020, 2:01 PM

#

Is mouse macro not allowed in pubg mobail?

normal fulcrum May 26, 2020, 2:01 PM

#

but it is available for my friends that play the main pubg version(i play korean version)
@sonic marsh That event is only for Global Version. Not for any other version. And for selective regions

sonic marsh May 26, 2020, 2:02 PM

#

oh

#

thank you, appreciate this info

night cloak May 26, 2020, 2:03 PM

#

@rich ravine it will lead to ban

polar marshBOT May 26, 2020, 2:05 PM

#

@pallid basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal sierra May 26, 2020, 2:10 PM

#

I land on the state of Singapore, when will the feature of adding a phone number and disengaging come?

night cloak May 26, 2020, 2:11 PM

#

@tidal sierra soon, as we don't have further information's about that feature

tidal sierra May 26, 2020, 2:12 PM

#

📎 image0.png

polar marshBOT May 26, 2020, 2:12 PM

#

@twin spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal sierra May 26, 2020, 2:13 PM

#

My Twitter account has been compromised and I want to unlink the Twitter program

storm flumeBOT May 26, 2020, 2:13 PM

#

If you have encountered an issue with the account unlinking feature, @tidal sierra, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

calm onyx May 26, 2020, 2:13 PM

#

Is this legit email from pubg?

📎 image0.png

tidal sierra May 26, 2020, 2:14 PM

#

Support in the game there is no response and I do not know what to do

sand path May 26, 2020, 2:17 PM

#

Yes. @calm onyx contact @night cloak

night cloak May 26, 2020, 2:17 PM

#

@tidal sierra the unlinking feature is disabled atm, once we have information about that it will be posted in #news

tidal sierra May 26, 2020, 2:17 PM

#

The person who hacked the account changed all his information and spoke to the technical support for Twitter. There is no response. I spoke to the technical support inside the game. Also, there is no response. I want someone who responds to me, please.!!

#

Is there any of the specialists help me?

#

Please

#

@night cloak can you help me please sir

night cloak May 26, 2020, 2:22 PM

#

Is there any other account linked with PUBG MOBILE@tidal sierra

weary forum May 26, 2020, 2:23 PM

#

how can i get the STAR frame??

tidal sierra May 26, 2020, 2:24 PM

#

@night cloak Yes, there is, but the hacked person enters from the second platform to connect and cannot do anything or play

#

📎 image0.jpg

#

I have this picture but in Arabic

desert marten May 26, 2020, 2:25 PM

#

Hi

sick shale May 26, 2020, 2:25 PM

#

@weary forum which star frame?

weary forum May 26, 2020, 2:26 PM

#

the star challange frame@sick shale

#

how can i get it

sick shale May 26, 2020, 2:26 PM

#

Wait, let me see

weary forum May 26, 2020, 2:26 PM

#

ok

tidal sierra May 26, 2020, 2:26 PM

#

@night cloak Can i talk to you on the private؟

zinc torrent May 26, 2020, 2:26 PM

#

You have to be in top 100 @weary forum

weary forum May 26, 2020, 2:27 PM

#

if i wasn't i will not get the frame

zinc torrent May 26, 2020, 2:27 PM

#

Yeah @weary forum

weary forum May 26, 2020, 2:28 PM

#

ok that is sad

zinc torrent May 26, 2020, 2:28 PM

#

How much popularity do you have

storm flumeBOT May 26, 2020, 2:28 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

zinc torrent May 26, 2020, 2:28 PM

#

@weary forum

weary forum May 26, 2020, 2:28 PM

#

why??@zinc torrent

sand path May 26, 2020, 2:29 PM

#

Please switch to #pubg-mobile

steady summit May 26, 2020, 2:30 PM

#

can you tell me what is this?

📎 Record_20200526161957.mp4

deep spruce May 26, 2020, 2:30 PM

#

In general, I decided to throw coins into the game on rp)
There are some troubles with midas, and there are no more benefits there, so I donated directly through the game
And then the fun part begins))
After donat 749r, my balance from 7yus turns into 0)
At the same time, money leaves the card, well, I’m a simple person, I see a fence, I don’t see obstacles, I repeat the payment, to which my balance becomes 7yus)

Well, I'm the person who is as simple and open as possible for naval developers, I drop it for the third time and get distracted for 5 minutes, restart the game bam on account 667 yus, as they say unexpectedly and pleasantly

After 2 letters appear in the mail

What is the most inexplicable shopping mall always replenished either through Midas Sber, or through the game directly

I buy rp I write to developers I'm waiting waiting

Us balance becomes somewhere ~ 350 per rp + bonuses from donat
It takes some hours 4 am I open the classic case bam duplicate of the glacier 3 fragment I think I think I’ve forgiven everything forgiven, I happily open the workshop and there are 2 materials, I write in support, the bot advises to jump from the tambourine to restore the client, etc.

Nothing helps, I write again in TP, silence

And here the letter really comes to the post office

And us on the account again 0

All screenshots below

#

📎 image0.png 📎 image1.png 📎 image2.png 📎 image3.png

#

📎 image0.png

#

Russian community don’t help me(((

#

I’m sad

steady summit May 26, 2020, 2:33 PM

#

can you tell me

#

he is a hacker

📎 Snapshot_20200526163450.png

neat kernel May 26, 2020, 2:35 PM

#

📎 video0.mp4

#

47 clan in FPP are cheaters...

zinc torrent May 26, 2020, 2:36 PM

#

I am in platinum tier and after that I played two matches and in both matches I got points in bronze tier and I am in Asia server

polar marshBOT May 26, 2020, 2:36 PM

#

@steady leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 26, 2020, 2:37 PM

#

Hello, @neat kernel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

normal fulcrum May 26, 2020, 2:37 PM

#

I am in platinum tier and after that I played two matches and in both matches I got points in bronze tier and the server and I am in Asia server
@zinc torrent I don't understand. Can please explain a bit clearly

zinc torrent May 26, 2020, 2:37 PM

#

I am in platinum tier and after that I played two matches and in both matches I got points in bronze tier and I am in Asia server

mighty zinc May 26, 2020, 2:38 PM

#

@bold siren Any updates on the account unlink issue? It's been 16 days now.

storm flumeBOT May 26, 2020, 2:38 PM

#

If you have encountered an issue with the account unlinking feature, @mighty zinc, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

normal fulcrum May 26, 2020, 2:38 PM

#

You're in platinum and get points in bronze. What's that suppose to mean?

zinc torrent May 26, 2020, 2:38 PM

#

Yeah right @normal fulcrum

normal fulcrum May 26, 2020, 2:38 PM

#

@mighty zinc Contact in-game support

zinc torrent May 26, 2020, 2:38 PM

#

How?? @normal fulcrum

mighty zinc May 26, 2020, 2:39 PM

#

@normal fulcrum done that a million times. Actually 3rice

normal fulcrum May 26, 2020, 2:39 PM

#

@zinc torrent What's that suppose to mean?

#

@mighty zinc Unfortunately we cannot provide assistance regarding unlinking issue

zinc torrent May 26, 2020, 2:39 PM

#

What is the procedure @normal fulcrum

mighty zinc May 26, 2020, 2:39 PM

#

They say acccount has been recovered, but when I log in... Takes me back to the old account

#

Okayy. Cool

storm flumeBOT May 26, 2020, 2:39 PM

#

You can contact the customer service via the game settings, @zinc torrent. Refer to subpoint 5.3 in #faq for further instructions.

mighty zinc May 26, 2020, 2:39 PM

#

But y'all collected our ids last saturday

#

What about that..?

normal fulcrum May 26, 2020, 2:40 PM

#

Who did? Sober?

night cloak May 26, 2020, 2:40 PM

#

How can I report cheater with veideo?

mighty zinc May 26, 2020, 2:40 PM

#

The mods were asked to collect New and Old ID's

night cloak May 26, 2020, 2:40 PM

#

👀

steady summit May 26, 2020, 2:40 PM

#

@neat kernel swipe up and see my vedio

mighty zinc May 26, 2020, 2:41 PM

#

Error also asked us to ping him if we don't get any response by Monday.

#

I pinged him tho, didn't get any reply

storm flumeBOT May 26, 2020, 2:41 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

normal fulcrum May 26, 2020, 2:42 PM

#

Error also asked us to ping him if we don't get any response by Monday.
@mighty zinc I'll get an update from Error

mighty zinc May 26, 2020, 2:43 PM

#

Please,
Thanks

night cloak May 26, 2020, 2:43 PM

#

Thanks

#

👍

mighty zinc May 26, 2020, 2:43 PM

#

Don't forget to ping me, if there's gonna be a reply :)

normal fulcrum May 26, 2020, 2:45 PM

#

Definitely

polar marshBOT May 26, 2020, 2:45 PM

#

@thorn karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hushed hound May 26, 2020, 2:47 PM

#

Hlo i hve a prblm

storm flumeBOT May 26, 2020, 2:48 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @hushed hound. Remember to read through #faq before asking questions in the support channels.

jovial vapor May 26, 2020, 2:48 PM

#

When can we get the crossbow challenge rewards?

nova fog May 26, 2020, 2:48 PM

#

They sen me this but I don't get my account.....why????

📎 Screenshot_20200526-200637.png

normal fulcrum May 26, 2020, 2:49 PM

#

@mighty zinc Ping me if you don't get account in next 48 hrs starting rn

nova fog May 26, 2020, 2:49 PM

#

@lime juniper

rustic carbon May 26, 2020, 2:49 PM

#

Its been 19 days still i did not get my account back..

storm flumeBOT May 26, 2020, 2:49 PM

#

If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

mighty zinc May 26, 2020, 2:49 PM

#

@normal fulcrum youre giving me hopess. Thanks man

normal fulcrum May 26, 2020, 2:49 PM

#

@nova fog no need to ping community me. Contact in-game support

nova fog May 26, 2020, 2:49 PM

#

but why they sent me this

#

I provide them all correct data

#

@normal fulcrum

rustic carbon May 26, 2020, 2:50 PM

#

@normal fulcrum i also did not get my account back... Its been 19 days

storm flumeBOT May 26, 2020, 2:50 PM

#

If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

normal fulcrum May 26, 2020, 2:50 PM

#

@nova fog We cannot provide any support regarding the issue

night cloak May 26, 2020, 2:50 PM

#

@normal fulcrum what about us ???Our account not recovered only the bot replying for us

hushed hound May 26, 2020, 2:51 PM

#

i hve linked pubg wih gmail and set password i logged out pubg and i logo in throuh new email method and my acc is safe but showing to link social media acc @normal fulcrum

#

@normal fulcrum

#

Reply

#

Be4 ot was linked with mail and fb

normal fulcrum May 26, 2020, 2:52 PM

#

@hushed hound Contact in-game support

hushed hound May 26, 2020, 2:52 PM

#

My acc is safe

#

Shall i link sociap media cc

rustic carbon May 26, 2020, 2:53 PM

#

Thank you PUBG for the bad service....

night cloak May 26, 2020, 2:53 PM

#

Hello my facebook account is hacked and i lost my account

storm flumeBOT May 26, 2020, 2:53 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hushed hound May 26, 2020, 2:55 PM

#

@normal fulcrum they are bots

storm flumeBOT May 26, 2020, 2:55 PM

#

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hushed hound May 26, 2020, 2:55 PM

#

In cs

normal fulcrum May 26, 2020, 2:55 PM

#

@hushed hound If you provide proper answer, you will be connected to customer support

hushed hound May 26, 2020, 2:56 PM

#

If i link 2 sm acc now

#

@night cloak Voh nahi aye ga

#

Acc peecche

#

Yeh bass apna time jatre

#

Bc

#

In log yotubers ko mail me dethe glacier m4

#

Mene 15000 uc lagaya

#

Nahi mila

tired wind May 26, 2020, 2:58 PM

#

help me

hushed hound May 26, 2020, 2:59 PM

#

@tired wind no one gonna hlp u

placid spear May 26, 2020, 2:59 PM

#

📎 Screenshot_2020_0526_202615.jpg

#

I have received this message 2 times Will I get my account or not?

#

hellow pls help

tired wind May 26, 2020, 3:01 PM

#

?

rustic carbon May 26, 2020, 3:01 PM

#

@placid spear i alsi got that mgs but my acc is not recovered

tired wind May 26, 2020, 3:01 PM

#

why?

storm flumeBOT May 26, 2020, 3:02 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tired wind. Remember to read through #faq before asking questions in the support channels.

placid spear May 26, 2020, 3:03 PM

#

@rustic carbon I got the same msg bro 2 time

normal fulcrum May 26, 2020, 3:04 PM

#

@placid spear I'm sorry but we cannot help you regarding the issue. Please contact in-game support

slender grove May 26, 2020, 3:04 PM

#

Same @placid spear

hushed hound May 26, 2020, 3:04 PM

#

When will we get @normal fulcrum unlinking option

storm flumeBOT May 26, 2020, 3:04 PM

#

If you have encountered an issue with the account unlinking feature, @hushed hound, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hushed hound May 26, 2020, 3:04 PM

#

@storm flume My acc is safe

normal fulcrum May 26, 2020, 3:04 PM

#

@hushed hound Avoid spamming in support channel and use only English language. Avoid use of swear words. Multiple violation will lead to mute

hushed hound May 26, 2020, 3:05 PM

#

Ok

#

@normal fulcrum

normal fulcrum May 26, 2020, 3:05 PM

#

@hushed hound No updates on unlinking feature. It will be available soon enough

hushed hound May 26, 2020, 3:05 PM

#

0.19

#

?

#

🤔

#

@normal fulcrum

placid spear May 26, 2020, 3:05 PM

#

@normal fulcrum There is no option for us to complain

hushed hound May 26, 2020, 3:05 PM

#

🔑

placid spear May 26, 2020, 3:05 PM

#

@slender grove I knw

normal fulcrum May 26, 2020, 3:06 PM

#

@placid spear You have to contact in-game customer support for unlinking issue

slender grove May 26, 2020, 3:06 PM

#

22 day ago

dusty rover May 26, 2020, 3:06 PM

#

@normal fulcrum We need unlink option back plz inform this to devs

storm flumeBOT May 26, 2020, 3:06 PM

#

If you have encountered an issue with the account unlinking feature, @dusty rover, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

normal fulcrum May 26, 2020, 3:07 PM

#

@dusty rover You can provide your feedback in #old and we will forward it

hushed hound May 26, 2020, 3:07 PM

#

@normal fulcrum i spnt 15 k uc on clasiic crate for glacier m4 can i get glacier m4 in mail if u gonna add it i am ready 2 spnd 1 lack for upgrading

#

Plz

normal fulcrum May 26, 2020, 3:08 PM

#

@hushed hound We cannot provide any in-game items

hushed hound May 26, 2020, 3:08 PM

#

For some youtube u giv m4 glacier in mail box

#

I hve proof also

#

Pubgm added m4 for Mrcybersquad yt

#

In his mail box

placid spear May 26, 2020, 3:09 PM

#

@JinThomson#1997 After the last in the unlink issus Just wait for information about old new user name social media And after a few days of waiting, this is the result

storm flumeBOT May 26, 2020, 3:09 PM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

placid spear May 26, 2020, 3:09 PM

#

@normal fulcrum After the last in the unlink issus Just wait for information about old new user name social media And after a few days of waiting, this is the result

storm flumeBOT May 26, 2020, 3:09 PM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

opal loom May 26, 2020, 3:09 PM

#

Welcome I have a simple inquiry regarding the problem of unlinking The support replied that my account had been restored, but when I log in to the new account that they requested, I find that nothing happened

storm flumeBOT May 26, 2020, 3:09 PM

#

If you have encountered an issue with the account unlinking feature, @opal loom, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

normal fulcrum May 26, 2020, 3:09 PM

#

In that case @hushed hound, contact in-game support

hushed hound May 26, 2020, 3:09 PM

#

Ok

opal loom May 26, 2020, 3:10 PM

#

@normal fulcrum
Hi
I have a simple inquiry regarding the problem of unlinking The support replied that my account had been restored, but when I log in to the new account that they requested, I find that nothing happened

storm flumeBOT May 26, 2020, 3:10 PM

#

If you have encountered an issue with the account unlinking feature, @opal loom, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

opal loom May 26, 2020, 3:10 PM

#

@night cloak me too

normal fulcrum May 26, 2020, 3:11 PM

#

@night cloak @opal loom We cannot provide any support regarding the issue. You have to contact in-game support

placid spear May 26, 2020, 3:11 PM

#

@night cloak i think they don't want to give you an account

normal fulcrum May 26, 2020, 3:12 PM

#

@placid spear You can have a discussion on #pubg-mobile

placid spear May 26, 2020, 3:12 PM

#

@normal fulcrum Someone will go mentally crazy over such pubg behavior It's been 19 days waiting for people to get their account or not but that's the pressure

normal fulcrum May 26, 2020, 3:12 PM

#

@night cloak As I said, we cannot provide any support regarding the issue. You have to contact in-game support

#

@placid spear I already answered your question, avoid asking same question again

placid spear May 26, 2020, 3:13 PM

#

@normal fulcrum 😭

sturdy inlet May 26, 2020, 3:13 PM

#

Bonjour , quelqu'un a pirater mon compte pubg mobile , vous pouvez m'aider svp

normal fulcrum May 26, 2020, 3:14 PM

#

@night cloak We are not affiliated to Pubg Mobile or Tencent. So we don't have control over such issues. In-game support is the best option you have

storm flumeBOT May 26, 2020, 3:14 PM

#

Please do not use any other language aside from English in this channel, @sturdy inlet. Refer to #613267301243944960 for language channels.

sturdy inlet May 26, 2020, 3:15 PM

#

I don't speek english sir , arabic or frensh only

normal fulcrum May 26, 2020, 3:16 PM

#

@sturdy inlet You can join regional servers in #613267301243944960

storm flumeBOT May 26, 2020, 3:16 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

normal fulcrum May 26, 2020, 3:17 PM

#

@night cloak Avoid asking same question again and again

storm flumeBOT May 26, 2020, 3:17 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

placid spear May 26, 2020, 3:17 PM

#

@normal fulcrum Is there a personal chat option with pubg customers?

normal fulcrum May 26, 2020, 3:17 PM

#

@placid spear @night cloak You can mail them on PUBGMOBILE_CS@tencentgames.com

sturdy inlet May 26, 2020, 3:17 PM

#

I need help about my account , someone hacker my account pubg mobile

normal fulcrum May 26, 2020, 3:18 PM

#

@sturdy inlet https://discord.gg/pubgm-mena

cerulean burrow May 26, 2020, 3:18 PM

#

Hello I've a question

normal fulcrum May 26, 2020, 3:19 PM

#

Yes @cerulean burrow?

cerulean burrow May 26, 2020, 3:19 PM

#

Why there is no option for direct message in in game Customer Support?
All the time bot replies & Closes the conversation

normal fulcrum May 26, 2020, 3:19 PM

#

@cerulean burrow 1st of all, can you change your username so it is easier to mention you?

cerulean burrow May 26, 2020, 3:20 PM

#

ok

#

Done

normal fulcrum May 26, 2020, 3:21 PM

#

Customer support receives thousands of messages per day. They cannot reply every single message. On top that, their country is also in lockdown situation. And they are humans too. Still they are trying their best to solve such issues. So try to understand their situation too

night cloak May 26, 2020, 3:22 PM

#

@night cloak contact the customer service and again and stop repeating the issue again in here

cerulean burrow May 26, 2020, 3:22 PM

#

Before The Covid 19 I confirm for support. I waited more than 3 months I also mailed support . But still didn't got any reply..@normal fulcrum

normal fulcrum May 26, 2020, 3:23 PM

#

@night cloak Repeating same question again and again will be considered trolling and will lead to mute

#

@cerulean burrow What was the issue?

polar marshBOT May 26, 2020, 3:24 PM

#

@cerulean burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eager tinsel May 26, 2020, 3:25 PM

#

I noticed the new link with email or phone number update yesterday which was a great idea. But will the unlink social media feature be back in the future?

#

-.- that’s not my question

umbral bone May 26, 2020, 3:26 PM

#

I need halp.. 😫

willow vapor May 26, 2020, 3:27 PM

#

Um if i press the file claim button and wait will a real person try to help or no?

night cloak May 26, 2020, 3:27 PM

#

@eager tinsel once we have any information about that then we will post that in #news

eager tinsel May 26, 2020, 3:27 PM

#

Thank you

night cloak May 26, 2020, 3:27 PM

#

@umbral bone what's the issue

#

@willow vapor is your account banned

nova bronze May 26, 2020, 3:29 PM

#

How to link mobile number to login in pubg mobile

storm flumeBOT May 26, 2020, 3:29 PM

#

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

umbral bone May 26, 2020, 3:29 PM

#

I contacted the service, and that was the reply. What does that mean?

storm flumeBOT May 26, 2020, 3:30 PM

#

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 3:30 PM

#

If you have provided the right information you'll be getting your account soon @umbral bone

hollow patrol May 26, 2020, 3:30 PM

#

i need help please my account is stole it person and he now play and i cant login in my account now

📎 Snapshot_20200525171504.png

#

📎 Snapshot_20200525171513.png

#

📎 Snapshot_20200526181835.png

polar marshBOT May 26, 2020, 3:30 PM

#

@willow vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 26, 2020, 3:30 PM

#

Please refer to subpoint #2.8 in #faq for further information, @hollow patrol. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

umbral bone May 26, 2020, 3:31 PM

#

@night cloak ok pro thank you

hollow patrol May 26, 2020, 3:32 PM

#

i read this but i cant do anything

night cloak May 26, 2020, 3:32 PM

#

@hollow patrol is there any other account linked with PUBG MOBILE

#

@abstract swan no begging in here read the #613267301243944960

polar marshBOT May 26, 2020, 3:33 PM

#

@willow vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

umbral bone May 26, 2020, 3:33 PM

#

@night cloak Almost how long I waited

earnest hawk May 26, 2020, 3:33 PM

#

Hello Supporters i need help cuz my acc stole and my Pubg acc now has 2 inked accounts and one of them not mine and i have all the evidence what can I do

night cloak May 26, 2020, 3:33 PM

#

@umbral bone I'm not sure about the time

storm flumeBOT May 26, 2020, 3:33 PM

#

Please refer to subpoint #2.5 in #faq for further information, @earnest hawk. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hollow patrol May 26, 2020, 3:34 PM

#

@night cloak my link in pubg mobile fb but he set her link twitter he play and i cant

abstract swan May 26, 2020, 3:34 PM

#

How i get the india bonus voucher for playing india bonus challenge@night cloak @storm flume

umbral bone May 26, 2020, 3:35 PM

#

@night cloak OK, thank you

storm flumeBOT May 26, 2020, 3:35 PM

#

Please refer to subpoint #4.11 in #faq for further information, @willow vapor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 26, 2020, 3:36 PM

#

@hollow patrol change your fb password and enable 2FA then follow the #faq 2.5

abstract swan May 26, 2020, 3:36 PM

#

Answer my question@night cloak

night cloak May 26, 2020, 3:38 PM

#

📎 Screenshot_2020-05-26-20-41-21-050_com.tencent.ig.jpg

hollow patrol May 26, 2020, 3:38 PM

#

@night cloak i change my password fb but how can me enable ?

night cloak May 26, 2020, 3:38 PM

#

I got this message twice but didn't have my account yet

#

@abstract swan
You can buy vouchers by spending UC and one from weekly report

abstract swan May 26, 2020, 3:39 PM

#

Any other way@night cloak

night cloak May 26, 2020, 3:39 PM

#

@night cloak make sure you do have provided the right information, then you'll get it soon

#

@abstract swan nope

#

I have every accurate details they have asked me for

#

@night cloak then you'll get your account soon

#

@hollow patrol follow #faq 2.5

#

Can anyone help me

#

That how to edit videos in ios devices

#

@night cloak search that in Google or youtube PubgmSmart

#

Its been two weeks and i gave gone through recovery process 3 times and the only thing i get is the message that my account is recovered successfully

#

Make sure you do have read the message properly

verbal parcel May 26, 2020, 3:43 PM

#

Need Unlink Features back Please!

storm flumeBOT May 26, 2020, 3:43 PM

#

If you have encountered an issue with the account unlinking feature, @verbal parcel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hollow patrol May 26, 2020, 3:43 PM

#

@night cloak can me talk to you private

placid spear May 26, 2020, 3:45 PM

#

@night cloak Sir, this is the 2nd time I have received this msg

📎 Screenshot_2020_0526_202615.jpg

night cloak May 26, 2020, 3:45 PM

#

@storm flume mine 3rd time

#

@hollow patrol yeah;
@placid spear please avoid repeating the same issue, once you have given the right information you'll be getting your account soon.

#

Soon??? Its already been two weeks

mighty zinc May 26, 2020, 3:47 PM

#

19 days*

placid spear May 26, 2020, 3:48 PM

#

@night cloak After I have answered all the information correctly, should I make a new convention or wait?

mighty zinc May 26, 2020, 3:48 PM

#

@placid spear I've been told to wait for 48 hours...

polar marshBOT May 26, 2020, 3:50 PM

#

@vapid pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 3:50 PM

#

@placid spear just login and check if you haven't received then start a new conversation

polar marshBOT May 26, 2020, 3:50 PM

#

@willow vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

placid spear May 26, 2020, 3:51 PM

#

@nautix#0035 thank you very much sir

polar marshBOT May 26, 2020, 3:52 PM

#

@oak gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

willow vapor May 26, 2020, 3:52 PM

#

Did anyone see what i said or did the bot ruin it ;-;

placid spear May 26, 2020, 3:53 PM

#

@night cloak No sir I will wait I will keep checking whether the account is getting back or not Login logout I do not want to take any risk in this case

feral knoll May 26, 2020, 3:54 PM

#

@willow vapor no. repeat.

willow vapor May 26, 2020, 3:55 PM

#

I still got my acc hammered for 10 mins even though i followed the steps on #faq

#

For the third time. ;-;

#

Is it possible for someone to help me here or do i have to contact someone else

earnest hawk May 26, 2020, 3:57 PM

#

I followed the full steps because my account was linked to another account i don’t know it and i completely answered all questions but it didn’t help .

feral knoll May 26, 2020, 3:57 PM

#

@willow vapor you mean your b-anned for 10 mins?

willow vapor May 26, 2020, 3:57 PM

#

Yep

feral knoll May 26, 2020, 3:58 PM

#

@willow vapor can you get a screenshot?

umbral bone May 26, 2020, 3:58 PM

#

can I ask ¿¿

willow vapor May 26, 2020, 3:59 PM

#

📎 image0.png

feral knoll May 26, 2020, 3:59 PM

#

try repairing.

#

@umbral bone yeap.

willow vapor May 26, 2020, 4:00 PM

#

What do u mean by repair

umbral bone May 26, 2020, 4:00 PM

#

@feral knoll What am I doing then

📎 Screenshot_-_PUBG_MOBILE.jpg

feral knoll May 26, 2020, 4:01 PM

#

@willow vapor

📎 image0.png

storm flumeBOT May 26, 2020, 4:01 PM

#

Please refer to this channel's pinned messages for further information, @willow vapor:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak May 26, 2020, 4:02 PM

#

@umbral bone please do follow the information I provided to you

umbral bone May 26, 2020, 4:03 PM

#

@night cloak ok😪 But what do I do, do a new conversation or wait - I couldn't restore the account

crude jewel May 26, 2020, 4:04 PM

#

hi
My account item has been used without the use of auxiliary programs. I am not a program operator that leads to sabotage and hacking
I have been under the item for ten years. I hope that you will review my account and I trust you completely. Thank you very much
id: 5100664849

polar marshBOT May 26, 2020, 4:08 PM

#

@crude jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

versed socket May 26, 2020, 4:09 PM

#

Hey does anyone know if PUBG mobile has aim acceleration on by default? And if it is, what are it's values?

snow star May 26, 2020, 4:10 PM

#

@umbral bone i think you have to use this with a level 40 or more account

#

@versed socket u want to make a aim bot ?

#

LOL

umbral bone May 26, 2020, 4:11 PM

#

@MuhammadAli#٧١١٥ My lost account level 67

storm flumeBOT May 26, 2020, 4:11 PM

#

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

versed socket May 26, 2020, 4:12 PM

#

Uhh no? I want to adjust it's settings with my aim trainer app

polar marshBOT May 26, 2020, 4:12 PM

#

@true kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 4:12 PM

#

@versed socket to aim easily in close combat

final trout May 26, 2020, 4:12 PM

#

Hello guys,
Im really screwed someone hacked my facebook account and unlink my pubg account from facebook whenever i login through facebook it's showing me to create a new account, i got my facebook account but my pubg account profile Avatar changed Someone elese is using he unliked my account please help.
I've played from season 2 from that account and have like 800+uc and it's really hurtful please need help

Character id- 5158440200
In-game name- Spidr么Reno..
Please mod any support staff please help me

storm flumeBOT May 26, 2020, 4:12 PM

#

If you have encountered an issue with the account unlinking feature, @final trout, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 26, 2020, 4:12 PM

#

@umbral bone wait for a day or two then try logging in if you didn't get the account start a new conversation

versed socket May 26, 2020, 4:13 PM

#

What?

polar marshBOT May 26, 2020, 4:13 PM

#

@hard violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow star May 26, 2020, 4:13 PM

#

@umbral bone no u not got it u must contact support with a 40 lvl account

umbral bone May 26, 2020, 4:13 PM

#

@night cloak OK, thank you. I got tired

snow star May 26, 2020, 4:14 PM

#

I'm tried to contact support with guest account and they not answering to me and closed the conversation@umbral bone

umbral bone May 26, 2020, 4:14 PM

#

@snow star no pro They want a new account with the same account that you canceled a bundle

night cloak May 26, 2020, 4:14 PM

#

@snow star what you mean by a level 40 Account

storm flumeBOT May 26, 2020, 4:15 PM

#

Please refer to subpoint #2.8 in #faq for further information, @final trout. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

snow star May 26, 2020, 4:15 PM

#

@umbral bone im even was synced that

#

@night cloak did u have a same problem?

#

@night cloak oh u r moderator

umbral bone May 26, 2020, 4:16 PM

#

@snow star proI'm sorry, I don't know anything you can ask @night cloak

snow star May 26, 2020, 4:17 PM

#

I don't know but they not answering to me with low level @night cloak

📎 IMG_20200522_171450_344.jpg

umbral bone May 26, 2020, 4:18 PM

#

@snow star what is your problem

snow star May 26, 2020, 4:18 PM

#

@umbral bone i haven't any problem, i was

#

My problem was; not answering the support

umbral bone May 26, 2020, 4:19 PM

#

Perhaps you are not giving correct information

snow star May 26, 2020, 4:21 PM

#

@umbral bone look at the picture, they even not answering to me

#

1st part

📎 IMG_20200522_171454_355.jpg

stoic pebble May 26, 2020, 4:22 PM

#

,

📎 Screenshot_2020-05-26-21-52-11-308_com.tencent.ig.jpg 📎 Screenshot_2020-05-26-21-52-30-834_com.tencent.ig.jpg

hollow sun May 26, 2020, 4:23 PM

#

What will i answer ?!

📎 image0.png

placid spear May 26, 2020, 4:23 PM

#

@hollow sun 😂😂😂

stoic pebble May 26, 2020, 4:24 PM

#

They are saying my acc is back but it not came @sand path

snow star May 26, 2020, 4:24 PM

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@hollow sun just explain the situation

stoic pebble May 26, 2020, 4:24 PM

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📎 Screenshot_2020-05-26-21-52-11-308_com.tencent.ig.jpg 📎 Screenshot_2020-05-26-21-52-30-834_com.tencent.ig.jpg

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Pls help

hollow sun May 26, 2020, 4:25 PM

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@snow star but they are asking for account

stoic pebble May 26, 2020, 4:26 PM

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@sand path

snow star May 26, 2020, 4:26 PM

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@hollow sun who? Hackers?

feral knoll May 26, 2020, 4:26 PM

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@hollow sun yes or no, if yes tell them what social media linked and all required information.

stoic pebble May 26, 2020, 4:27 PM

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📎 Screenshot_2020-05-26-21-52-11-308_com.tencent.ig.jpg 📎 Screenshot_2020-05-26-21-52-30-834_com.tencent.ig.jpg

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??

hollow sun May 26, 2020, 4:27 PM

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@feral knoll thanks

stoic pebble May 26, 2020, 4:27 PM

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@feral knoll but my acc is not give meback

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.😭

snow star May 26, 2020, 4:29 PM

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@stoic pebble contact support again

storm flumeBOT May 26, 2020, 4:29 PM

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If you have encountered an issue with the account unlinking feature, @snow star, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

feral knoll May 26, 2020, 4:29 PM

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@stoic pebble contact them again and follow the steps correctly with right informations.

stoic pebble May 26, 2020, 4:29 PM

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They said two times this

snow star May 26, 2020, 4:30 PM

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@stoic pebble perhaps u gived them wrong information

stoic pebble May 26, 2020, 4:30 PM

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Nope

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I have given all info correct@snow star

snow star May 26, 2020, 4:33 PM

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Maybe the information you provided did not match the information they had

stoic pebble May 26, 2020, 4:33 PM

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So what can i do now@snow star

snow star May 26, 2020, 4:34 PM

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I don't think you can do anything unless you explain the situation to them

stoic pebble May 26, 2020, 4:34 PM

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How can I explain @snow star

snow star May 26, 2020, 4:35 PM

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With ur tounge

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LOL

stoic pebble May 26, 2020, 4:35 PM

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I mean where I can explain@snow star

night cloak May 26, 2020, 4:35 PM

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Pls help I reinstalled pubg and I can’t download anything???? I tried to reinstall again and even created a new account nothing works. It says download 0.0/0.0MB when I press it nothing happens. What should I do

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I can play only on Erangel

stoic pebble May 26, 2020, 4:36 PM

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@snow star

snow star May 26, 2020, 4:36 PM

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@night cloak use VPN or DNS

night cloak May 26, 2020, 4:36 PM

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Ok

stoic pebble May 26, 2020, 4:36 PM

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@snow star

snow star May 26, 2020, 4:37 PM

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@stoic pebble I can't help u anymore just contact support

stoic pebble May 26, 2020, 4:37 PM

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😭 I hve spent lot of money on it

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That mean my id will not come

snow star May 26, 2020, 4:39 PM

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@stoic pebble someone can help u in this situation

stoic pebble May 26, 2020, 4:39 PM

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Who@snow star

jolly sail May 26, 2020, 4:39 PM

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Hello everyone! I have a question and dont know where to actually ask so i'll ask here. Does anyone know how I can add on discord that i'm playing pubg mobile? I'm using iPhone 11 Pro. Thanks 🙂

snow star May 26, 2020, 4:40 PM

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Who@snow star
@stoic pebble @sand path

stoic pebble May 26, 2020, 4:40 PM

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Ok

snow star May 26, 2020, 4:40 PM

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Contact her

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Or him

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Idk

stoic pebble May 26, 2020, 4:41 PM

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I should personaly send the msg or on this channel@snow star

storm flumeBOT May 26, 2020, 4:41 PM

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Please avoid going off-topic. You can have unrelated conversations in #chat.

stoic pebble May 26, 2020, 4:42 PM

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..

snow star May 26, 2020, 4:42 PM

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In this channel

stoic pebble May 26, 2020, 4:42 PM

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Ok

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@sand path

📎 Screenshot_2020-05-26-21-52-11-308_com.tencent.ig.jpg 📎 Screenshot_2020-05-26-21-52-30-834_com.tencent.ig.jpg

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Pls help

sand path May 26, 2020, 4:43 PM

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Please be patient they will fix that soon

stray linden May 26, 2020, 4:43 PM

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Btw

polar marshBOT May 26, 2020, 4:43 PM

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@stray linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stoic pebble May 26, 2020, 4:44 PM

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But they said that my acc is back @sand path

sand path May 26, 2020, 4:45 PM

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Yeah ik many get that.

subtle creek May 26, 2020, 4:48 PM

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What happened to emulator server
No matching in both europ and middle east server

unique oyster May 26, 2020, 4:49 PM

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It’s probably just your WiFi. Give it a bit. Once it took me 6 minutes to get into a match.

hidden slate May 26, 2020, 4:49 PM

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pls DO something

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too much hackers coming

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no one are able to play

snow star May 26, 2020, 4:50 PM

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Yea AntiCheat system is Tr**h

sudden sandal May 26, 2020, 4:50 PM

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Ok my friend needs help

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He recently got the bling set and the emote is missing

unique oyster May 26, 2020, 4:51 PM

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They can’t do anything about exploiters, that’s why it’s called exploiting, they basically blend into part of the code so their anti cheat can’t detect them.

inner moss May 26, 2020, 4:51 PM

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Quick question, using this is against the term and policies right?

📎 IMG_20200526_195046_145.jpg

unique oyster May 26, 2020, 4:51 PM

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They “exploit” the weak points in the system.

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If you didn’t show that picture, they wouldn’t have known...

storm flumeBOT May 26, 2020, 4:52 PM

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If you have encountered an issue with the account unlinking feature, @slender dust, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

slender dust May 26, 2020, 4:52 PM

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Hello
can i unlink the e-mail that i linked ?

📎 Screenshot_20200526-115121.png

snow star May 26, 2020, 4:53 PM

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How hackers can change the compiled code?@unique oyster

unique oyster May 26, 2020, 4:53 PM

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They don’t change it

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They just use a different code to blend into the code

inner moss May 26, 2020, 4:53 PM

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Anyone???

unique oyster May 26, 2020, 4:53 PM

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You know how running increases your walk speed by around 2 times

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They basically add more scripts that keep increasing it by 2 times

snow star May 26, 2020, 4:54 PM

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I don't know i just know python and ...

feral knoll May 26, 2020, 4:54 PM

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Quick question, using this is against the term and policies right?
@inner moss yes

unique oyster May 26, 2020, 4:55 PM

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I only used python, until I decided to make an injector