#questions | PUBG MOBILE | Page 810

ember pasture May 25, 2020, 1:30 PM

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@glossy sable I have photos about first time I purchased from the game

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@signal aurora my friend get ban and he not hacker and we sure he is clean

storm flumeBOT May 25, 2020, 1:31 PM

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If you have encountered an issue with the account unlinking feature, @hard zodiac, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

glossy sable May 25, 2020, 1:31 PM

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At least the correct month and year, @ember pasture.

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Where are you from, @signal aurora?

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And are you using VPN?

ember pasture May 25, 2020, 1:32 PM

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@glossy sable the year ok but the month it's hard

glossy sable May 25, 2020, 1:33 PM

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You will need at least the month, @ember pasture. It is okay if you don't have the exact date, but you will need at least the month.

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Did you change your DNS settings according to #faq subpoint 4.5, @signal aurora?

ember pasture May 25, 2020, 1:35 PM

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@glossy sable can I give him the month when I logged by Gmail?

glossy sable May 25, 2020, 1:35 PM

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Just ask the in-game Customer Service, @ember pasture. You will see the questions they ask.

ember pasture May 25, 2020, 1:36 PM

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@glossy sable I can't ask him they take too much time to Answer

glossy sable May 25, 2020, 1:36 PM

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2.11 is unrelated, @signal aurora.

low ridge May 25, 2020, 1:37 PM

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📎 1rules.PNG

glossy sable May 25, 2020, 1:37 PM

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Your only solution is to ask the in-game Customer Service to revoke access to that Facebook account, @ember pasture. You will have to be patient.
Send them another message if they didn't answer after a few days.

regal fossil May 25, 2020, 1:37 PM

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I get band 10 year !!! I don’t have any hack

polar marshBOT May 25, 2020, 1:37 PM

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@regal fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oak sandal May 25, 2020, 1:38 PM

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Plzzz help me

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I dot banned 10 years

lilac bloom May 25, 2020, 1:38 PM

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I saw many people link his game to fb google and twitter

ember pasture May 25, 2020, 1:38 PM

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@glossy sable ok thank you so much I will try if its didn't work I will talk you again

polar marshBOT May 25, 2020, 1:38 PM

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@oak sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable May 25, 2020, 1:38 PM

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You are welcome, @ember pasture. Good luck!

quick wren May 25, 2020, 1:39 PM

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nvm, seemed to work with facebook

glossy sable May 25, 2020, 1:40 PM

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Unfortunately, @signal aurora, to be honest with you I have no idea. Try asking the in-game Customer Service, and post it in #old. I will forward your issue and try to get more information, please come back in a while.

fickle wave May 25, 2020, 1:40 PM

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@glossy sable You said we should send a message to them, but like what ??

glossy sable May 25, 2020, 1:40 PM

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About what, @fickle wave?

fickle wave May 25, 2020, 1:41 PM

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Your only solution is to ask the in-game Customer Service to revoke access to that Facebook account, . You will have to be patient.
Send them another message if they didn't answer after a few days.@glossy sable

fiery ingot May 25, 2020, 1:41 PM

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Hi, where do I find section to report teaming during solo classic mode?

spring zephyr May 25, 2020, 1:41 PM

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@fiery ingot Report them in-game.

glossy sable May 25, 2020, 1:42 PM

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That was related to their precise problem, @fickle wave. They know what to do.

fiery ingot May 25, 2020, 1:42 PM

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@spring zephyr already done. Id like to submit video allegiance

spring zephyr May 25, 2020, 1:43 PM

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@fiery ingot You can't report teaming up with video proof here.
Report them in-game.

ember pasture May 25, 2020, 1:43 PM

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@glossy sable We have added a new feature which allows you to remove any Social Media accounts linked with your game. If you wish to proceed with unlinking any Social Media account, please go through the following carefully. If you do not follow the instructions carefully, you may lose your game progress and there are no guarantees that we can recover it for you.

Important Disclaimer:

You can unlink Social Media account once every 30 days.
You can only unlink the Social Media currently in use to login to the game.
You need to have 2 Social Media accounts already linked with your game to use this feature.
You need to have access to the Social Media account you wish to keep. You will lose your game progress if you do not have access to the linked Social Media account after you remove the other one.

fickle wave May 25, 2020, 1:43 PM

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@glossy sable I also have a missing account from 3 days and I have followed the necessary steps but there is no response to that

queen pine May 25, 2020, 1:46 PM

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الشركة فيها ظلم كبير

storm flumeBOT May 25, 2020, 1:46 PM

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Please do not use any other language aside from English in this channel, @queen pine. Refer to #613267301243944960 for language channels.

night cloak May 25, 2020, 1:46 PM

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I need help account lost

woeful charm May 25, 2020, 1:47 PM

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Hi, When will the unlink feature be returned to social media accounts?

storm flumeBOT May 25, 2020, 1:47 PM

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If you have encountered an issue with the account unlinking feature, @woeful charm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

rustic carbon May 25, 2020, 1:47 PM

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Is there any update about acoount lost by unlinking @everyone

storm flumeBOT May 25, 2020, 1:47 PM

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If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

woeful charm May 25, 2020, 1:47 PM

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It took too much time

sand path May 25, 2020, 1:49 PM

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Soon

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@rustic carbon not yet

surreal geode May 25, 2020, 1:49 PM

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Me and my friend went into random sqauds and our teammate was hacker so we killed ourselves and left than we got 7day ban for teamin with hackers

woeful charm May 25, 2020, 1:49 PM

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@sand path Will you be in the coming days

queen pine May 25, 2020, 1:50 PM

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There is a great injustice in the game. I have never used cheating, and I have been wrongly banned at the same time. The game has a huge number of cheaters, and they have not been banned. We will file a lawsuit on the game because of the injustice because my account paid a lot of money

polar marshBOT May 25, 2020, 1:51 PM

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@queen pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 25, 2020, 1:51 PM

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nyaThink

fickle wave May 25, 2020, 1:52 PM

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@night cloak Depending on your knowledge, will a response come to my lost account, will there be questions about it, or will they return it immediately

night cloak May 25, 2020, 1:54 PM

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@fickle wave There won't be any questions if you have followed all the procedures correctly.

fickle wave May 25, 2020, 1:57 PM

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Nice and I did this ID number from my lost account and name and ID number for my new account from the same social account linked with the old one.
another thing ?
But I am afraid that I will not recover my account😫 @night cloak

storm flumeBOT May 25, 2020, 1:57 PM

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If you have encountered an issue with the account unlinking feature, @fickle wave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 25, 2020, 1:57 PM

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@kind plume No ad.

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@fickle wave If you have linked the same unliked socially media account to the new PUBG Mobile account, you should be fine. Now all you need to do is wait.

patent thunder May 25, 2020, 2:00 PM

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@sand path Today pubg mobile is working with lost accounts. Oh today is a holiday for them

winter drift May 25, 2020, 2:00 PM

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📎 IMG-20200524-WA0010.jpg

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Can we play in iOS log in through email ?

fickle wave May 25, 2020, 2:02 PM

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@night cloak Well I hope it doesn't take long time.
And thank you very much for your help ❤️

tight mortar May 25, 2020, 2:04 PM

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Why my game closing automatically when I was playing
Can anyone help it closed nearly 6-7 times in one match

sand path May 25, 2020, 2:05 PM

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@tight mortar disable developer options in settings.

tight mortar May 25, 2020, 2:06 PM

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@sand path wt is the link between developer options and pubg

winter drift May 25, 2020, 2:06 PM

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Can anyone tell my problem

sand path May 25, 2020, 2:06 PM

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Developer option limit the CPU usage

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And will force close any apps that are going beyond

winter drift May 25, 2020, 2:07 PM

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@sand path please can you tell me

sand path May 25, 2020, 2:07 PM

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No @winter drift

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Can't login with gmail.

tight mortar May 25, 2020, 2:07 PM

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@sand path oh k bro I didn't notice that

tranquil nebula May 25, 2020, 2:08 PM

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how can I register in t2 scrims?

sand path May 25, 2020, 2:08 PM

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#matches @tranquil nebula

swift drum May 25, 2020, 2:08 PM

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I Am Very Very Sad For Hackers And TeamUp Players I Am Push Conquerer But Minus Minus Always Minus I Am Very Demotivate But Still My Rank Is Top 3000 Never Give Up.

tight mortar May 25, 2020, 2:08 PM

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Bcoz yesterday I unlocked the bootloader of my phone I forgot to off the developer options@sand path thx buddy

sand path May 25, 2020, 2:08 PM

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No problem.

winter drift May 25, 2020, 2:08 PM

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I linked with new feature adding email and phone number

tight mortar May 25, 2020, 2:08 PM

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@swift drum keep gng on bro

sand path May 25, 2020, 2:09 PM

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Ahh email feature not available on ios yet. It is basically out for testing. @winter drift

winter drift May 25, 2020, 2:09 PM

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📎 Screenshot_2020-05-25-19-23-57-587_com.tencent.ig.jpg

sand path May 25, 2020, 2:09 PM

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You wish to link?

winter drift May 25, 2020, 2:09 PM

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Thanks for info @sand path 😋

sand path May 25, 2020, 2:09 PM

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Np

hollow patrol May 25, 2020, 2:13 PM

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hello i need help

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my account steal for person

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anyone can help me plz

spring zephyr May 25, 2020, 2:14 PM

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@hollow patrol You don't have access to your account?

hollow patrol May 25, 2020, 2:17 PM

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no i cant because he set he: link twiter in my account

ancient lagoon May 25, 2020, 2:17 PM

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Hi is there anyone here can help me?

hollow patrol May 25, 2020, 2:18 PM

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📎 Snapshot_20200525171513.png

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📎 Snapshot_20200525171504.png

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look he change my pic and he set another pic and he leave in my clan

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my clan in WK

spring zephyr May 25, 2020, 2:19 PM

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@hollow patrol Please read #faq 2.8

ancient lagoon May 25, 2020, 2:21 PM

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I have a YouTube channel

And in the channel there are footage from my game

flat flicker May 25, 2020, 2:22 PM

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Help lost my account

storm flumeBOT May 25, 2020, 2:22 PM

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If you have encountered an issue with the account unlinking feature, @flat flicker, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

flat flicker May 25, 2020, 2:23 PM

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already contacted no response

ancient lagoon May 25, 2020, 2:23 PM

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I know that I will be banned from chatting if I ask for help, but I do not know why?

hollow patrol May 25, 2020, 2:25 PM

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i read now @spring zephyr oh but i send my id uplod to facebook and he steal dont reply to me

spring zephyr May 25, 2020, 2:25 PM

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@hollow patrol You need to recover your social media account.

flat flicker May 25, 2020, 2:25 PM

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Twitter won’t respond also

ancient lagoon May 25, 2020, 2:26 PM

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How do you ban my account for 10 years?
If I had proven otherwise?

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Please I need help number 4 ?

hollow patrol May 25, 2020, 2:27 PM

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mean need to wait reply to me facebook ? @spring zephyr

ancient lagoon May 25, 2020, 2:28 PM

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I have spent more than $ 3,000 on my personal account

flat flicker May 25, 2020, 2:28 PM

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$10 only lol

spring zephyr May 25, 2020, 2:28 PM

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@hollow patrol Yes, you need to recover your Facebook account.

hollow patrol May 25, 2020, 2:29 PM

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😭

ancient lagoon May 25, 2020, 2:29 PM

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I devoted my life to the game over two years ago

flat flicker May 25, 2020, 2:29 PM

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All you have to do is wait

polar marshBOT May 25, 2020, 2:29 PM

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@ancient lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

flat flicker May 25, 2020, 2:30 PM

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That’s not too far just another 10 years

hollow patrol May 25, 2020, 2:30 PM

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ok thank you @spring zephyr

night cloak May 25, 2020, 2:30 PM

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I have a question: why do we get banned if we use a GFX tool?

flat flicker May 25, 2020, 2:30 PM

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You can play with your kid then

storm flumeBOT May 25, 2020, 2:32 PM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

flat flicker May 25, 2020, 2:35 PM

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I need to recover my account asap

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Help!!!!

steady tulip May 25, 2020, 2:40 PM

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My account has been banned I need my account back I haven’t use any kind of hacks ,l have pay more than 1000$ , Please review the gameplay videos and gameplay pictures. Account Details
ID: 5184693668
Name : 『OVR』iAE7
Level : 75
Rank : Ace
Linked with: Twitter and Game Center
Email : ishaq-10@hotmail.com

flat flicker May 25, 2020, 2:41 PM

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I already contacted them via email no response yet@storm flume

polar marshBOT May 25, 2020, 2:42 PM

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@steady tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear ocean May 25, 2020, 2:50 PM

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Why the hell i got banned

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I didn’t even use any hacks or anything

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@polar marsh

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<@&639889499718942720>

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help me

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i am playing from the day of release

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never even thought of hacking

keen stream May 25, 2020, 2:55 PM

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can any one help me my m416 skin is lost

pulsar python May 25, 2020, 3:01 PM

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Is theres anyone i can speak to directly about a server issue?

clear ocean May 25, 2020, 3:06 PM

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@Moderators

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@spring void

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@light trout

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help me

polar marshBOT May 25, 2020, 3:06 PM

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@clear ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hexed jasper May 25, 2020, 3:10 PM

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Hi

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#1 player squads Europe win percentage is 99% ?????wake up pubgm

storm flumeBOT May 25, 2020, 3:19 PM

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Hello, @hexed jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

unreal ore May 25, 2020, 3:26 PM

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I want to unlink my one social media account

storm flumeBOT May 25, 2020, 3:26 PM

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If you have encountered an issue with the account unlinking feature, @unreal ore, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

unreal ore May 25, 2020, 3:27 PM

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No

craggy blade May 25, 2020, 3:30 PM

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@unreal ore You can't do it currently. Read #faq 2.5 for further information.

lofty sigil May 25, 2020, 3:31 PM

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I Request to pubg mobile community to unban me because of emulator glitch I am very old player I just buy 1800UC rp and opened crates and just got ban because of emulator I swear to GOD i didn't even use any sort of hacks or 3rd party apps. This is bug or some sort of glitch idk what it is but fix this. I got banned cause of this.
Player id:- 5630307036
Player name:- SHK・SHETRO

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I am using GAMELOOP

patent thunder May 25, 2020, 3:35 PM

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I have lost my account for 18 days and I still have no news when I may get my account back. If I change the photo of my social account and my lost account is also changed and in my new account all the settings were put as I have them in my lost account.

storm flumeBOT May 25, 2020, 3:35 PM

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If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

lofty sigil May 25, 2020, 3:35 PM

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recent my 3 friends got banned because of this glitch one got of 10 years 1 got for 2 months I think but he got unbanned by reporting here I got banned because of emulator glitch of 3 month EVEN I DIDN'T USE ANY SORT OF USE VOILATION APPS

gaunt chasm May 25, 2020, 3:39 PM

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hello i got banned for using the emulator for 10 years !

torn jacinth May 25, 2020, 3:40 PM

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give emulator access to

📎 Snapshot_20200521084137.png

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@elfin canopy

storm flumeBOT May 25, 2020, 3:40 PM

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You can now access #emulator-chat and #emulator-support, @torn jacinth. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

vagrant onyx May 25, 2020, 3:41 PM

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@torn jacinth there you go

torn jacinth May 25, 2020, 3:41 PM

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@vagrant onyx ?

storm flumeBOT May 25, 2020, 3:43 PM

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Please refer to subpoint #2.12 in #faq for further information, @gaunt chasm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

weary tendon May 25, 2020, 3:43 PM

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i got ban for 7 days i never played with hacker my account level is 75 i got ban on 22 may and it will open on 28 what is this hackers are not getting ban and legit players are getting ban without any reason please unban my account as soon as possible My id no is 5132080578

📎 Screenshot_9.png

vagrant onyx May 25, 2020, 3:43 PM

#

@gaunt chasm read the bot message

gaunt chasm May 25, 2020, 3:44 PM

#

Thank you

unreal ore May 25, 2020, 3:47 PM

#

Match server response timeout please reconnect in classic match my ping is 80 on iPhone 11

lofty sigil May 25, 2020, 3:50 PM

#

@polar marsh id number:- 5630307036
name:- SHK・SHETRO
Please help me out I got banned because of emulator glitch unban me please

gaunt chasm May 25, 2020, 3:51 PM

#

@gaunt chasm read the bot message
@vagrant onyx where can i find the #emulator-support section !

#

please give emulator access to

storm flumeBOT May 25, 2020, 3:53 PM

#

You can now access #emulator-chat and #emulator-support, @gaunt chasm. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

#

You can now access #emulator-chat and #emulator-support, @lofty sigil. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

night cloak May 25, 2020, 4:05 PM

#

Hey can anyone solve this issue with mic? Whenever the classic match is over, automatically neither i can hear teammates in lobby nor they can hear me!! Please reply.. any assistance is appreciated!!

#

Well after restarting it gets fixed.. but again happen in future matches

#

If i play 10 matches then it happens in every 5-6 matches daily!!

elfin canopy May 25, 2020, 4:07 PM

#

Try routine repair, @night cloak.

night cloak May 25, 2020, 4:07 PM

#

I tried already@elfin canopy

elfin canopy May 25, 2020, 4:07 PM

#

Post it in #old.

night cloak May 25, 2020, 4:07 PM

#

Okay

olive relic May 25, 2020, 4:17 PM

#

@elfin canopy there is an account in twitter sales ios jailbreak and pubg hack “cydia97” here where hack comes from

night cloak May 25, 2020, 4:17 PM

#

@polar marsh I got ban for 7 days and I never played with hackers. Please help me out I got banned because of emulator glitch. Unban me, please.
Id number: 559359108
Name:イRゝMsTroll

feral knoll May 25, 2020, 4:18 PM

#

@night cloak screenshoot?

sour yoke May 25, 2020, 4:18 PM

#

Hello there,
I have some player to report
They were abusing me while playing I need to take action. If not can I do something else.

night cloak May 25, 2020, 4:19 PM

#

📎 Screenshot_20200524-102229_PUBG_MOBILE.jpg

elfin canopy May 25, 2020, 4:19 PM

#

Report them via in-game report system, verbal abuse @sour yoke

night cloak May 25, 2020, 4:19 PM

#

@feral knoll

elfin canopy May 25, 2020, 4:19 PM

#

File in-game claim, @night cloak

short hemlock May 25, 2020, 4:19 PM

#

Can one answer me why my report in report cheater delete

elfin canopy May 25, 2020, 4:19 PM

#

What do you mean, @olive relic?

short hemlock May 25, 2020, 4:20 PM

#

I report one player today but my report delete

inland raven May 25, 2020, 4:20 PM

#

Ok,I gave my account to my friend

#

How do I disconnect him

night cloak May 25, 2020, 4:20 PM

#

@elfin canopy i've already done this

olive relic May 25, 2020, 4:20 PM

#

@elfin canopy he sales hack why not taking action against him ?

sour yoke May 25, 2020, 4:20 PM

#

@elfin canopy I had but I haven't seen them get any punishment or penalty. Its been a week now should I wait more for them to get some kind of punishment. ? Thank you for replying my message I really appreciate it

night cloak May 25, 2020, 4:20 PM

#

Is that enouhg?

topaz mesa May 25, 2020, 4:21 PM

#

Hello everyone, I found a stream (video) where a person advertises cheats and whether it is possible to ban the site through which they are distributed.

elfin canopy May 25, 2020, 4:21 PM

#

What platform, @topaz mesa and @olive relic.

topaz mesa May 25, 2020, 4:21 PM

#

📎 Screenshot_2020-05-25-19-10-20-007_com.google.android.youtube.jpg

storm flumeBOT May 25, 2020, 4:21 PM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @topaz mesa:

:white_small_square: http://bit.ly/37Lgfbm

olive relic May 25, 2020, 4:21 PM

#

@elfin canopy in twitter “cydia97”

elfin canopy May 25, 2020, 4:22 PM

#

Report them to twitter, @olive relic.

crimson spruce May 25, 2020, 4:22 PM

#

@elfin canopy hello i need help plz if my phone was jailbreak I can be banned ?

elfin canopy May 25, 2020, 4:22 PM

#

No, @crimson spruce. Jailbreak devices are safe.

crimson spruce May 25, 2020, 4:22 PM

#

Ok thnx 🙂

#

@coral moth I don’t need cheat bro I’m pro player 😗

cold otter May 25, 2020, 4:23 PM

#

@night cloak AVAIL WHO BANNED HACKERS THEY DOING LIVE

📎 unknown.png

storm flumeBOT May 25, 2020, 4:23 PM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @cold otter:

:white_small_square: http://bit.ly/37Lgfbm

flint stone May 25, 2020, 4:28 PM

#

UC deducted from the account. I was making purchases through in game store.

📎 IMG_0009.PNG

#

I contacted support from in game mail but no responses.

sharp onyx May 25, 2020, 4:29 PM

#

Please be patient. If you filled all the details correctly they will contact you soon.

inland raven May 25, 2020, 4:33 PM

#

Bro

#

I asked a question

#

No one repiled

#

:(

#

Someone help.me.pls

cold otter May 25, 2020, 4:35 PM

#

any moderator avail for whom i send link for cheaters they doing live right now

sly vault May 25, 2020, 4:37 PM

#

Some admin here!!

#

😪

flint stone May 25, 2020, 4:37 PM

#

@sharp onyx losing the patient coz I wanted to get the new AKM skin and purchased a lot of UC but it got deducted right away after one spin 😕

sharp onyx May 25, 2020, 4:38 PM

#

@inland raven
@simo zarhouni

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised

@cold otter please use the link in the reply

sly vault May 25, 2020, 4:38 PM

#

No one here!!!!!!

sharp onyx May 25, 2020, 4:38 PM

#

@flint stone staff here cant help you with in game purchase issues, only customer support can

#

@sharp onyx please do state your issue

inland raven May 25, 2020, 4:39 PM

#

What should I do sir

sharp onyx May 25, 2020, 4:40 PM

#

You gave your account away willingly. Nothing can be done about that

inland raven May 25, 2020, 4:43 PM

#

@sharp onyx I changed my FB password does it work?

sharp onyx May 25, 2020, 4:44 PM

#

Also go to fb settings and use the "log out of all connected devices" feature.
Otherwise your "friend" can just open the game without the need to log in again and play on your account

night cloak May 25, 2020, 4:48 PM

#

Is there a way to impeach a leader? I'm not sure but I think I saw a impeach button before.

cold sparrow May 25, 2020, 4:50 PM

#

My pubg account was hacked please help me 🙏 i have a password

#

Help me please

sharp onyx May 25, 2020, 4:52 PM

#

@night cloak If the clan leader doesnt log in for 6 months, another clan member is made the leader instead.

@cold sparrow please contact in game customer support

mighty zenith May 25, 2020, 4:52 PM

#

Hello..doed using other emulaters like memu emulater will cause a ban?

cold sparrow May 25, 2020, 4:52 PM

#

Where is customer support tell me 🙏😭

mighty zenith May 25, 2020, 4:52 PM

#

does

feral knoll May 25, 2020, 4:53 PM

#

@cold sparrow

📎 image0.png

rocky spear May 25, 2020, 4:53 PM

#

i got ban for 7 days i never played with hacker my account level is 68 i got ban on 24 may and it will open on 31 what is this hackers are not getting ban and legit players are getting ban without any reason please unban my account as soon as possible My id no is 5316221061

📎 Snapshot_20200525095259.png

mighty zenith May 25, 2020, 4:53 PM

#

Hello..does using other emulaters like memu emulater will cause a ban?

#

tell me support

feral knoll May 25, 2020, 4:54 PM

#

@mighty zenith ask in #emulator-support

cold sparrow May 25, 2020, 4:54 PM

#

My account not working where i go😭

storm flumeBOT May 25, 2020, 4:54 PM

#

You can now access #emulator-chat and #emulator-support, @mighty zenith. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

slender grove May 25, 2020, 4:54 PM

#

@feral knoll global version?

elfin canopy May 25, 2020, 4:54 PM

#

What's the issue, @cold sparrow?

slender grove May 25, 2020, 4:54 PM

#

@cold sparrow
@feral knoll

#

Unlinked?

feral knoll May 25, 2020, 4:55 PM

#

@slender grove kr

cold sparrow May 25, 2020, 4:55 PM

#

@elfin canopy my account hacked any other devices

polar marshBOT May 25, 2020, 4:55 PM

#

@rocky spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 25, 2020, 4:55 PM

#

Please refer to subpoint #2.8 in #faq for further information, @cold sparrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sharp onyx May 25, 2020, 4:55 PM

#

@mighty zenith using third party emulator softwares will lead to a ban. Please only use official emulator "gameloop"

inland raven May 25, 2020, 4:59 PM

#

What should I do if my account was hacked

#

😩

#

🎷

#

Pls help me guy

cold sparrow May 25, 2020, 5:00 PM

#

#faq give me permission

mighty zenith May 25, 2020, 5:00 PM

#

@sharp onyx no third party emulater software

#

only memu emulater

sharp onyx May 25, 2020, 5:02 PM

#

Every emulator except gameloop is a 3rd party emulator. For further queries please contact #emulator-support

mighty zenith May 25, 2020, 5:02 PM

#

no body answer me there

feral knoll May 25, 2020, 5:03 PM

#

@inland raven your question has already been answered.

#

@mighty zenith be patient. they will answer when available.

storm flumeBOT May 25, 2020, 5:09 PM

#

If you have encountered an issue with the account unlinking feature, @willow sandal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

If you have encountered an issue with the account unlinking feature, @willow sandal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vapid ether May 25, 2020, 5:13 PM

#

i got ban for 10 year i never played with hacker my account level is 50 what is this hackers are not getting ban and legit players are getting ban without any reason please unban my account
Id: 5364242098

feral knoll May 25, 2020, 5:15 PM

#

@vapid ether file claim

crude fractal May 25, 2020, 5:16 PM

#

Hello my technical brother. All my daughters have changed in pubg and I cannot access my account

sharp onyx May 25, 2020, 5:17 PM

#

@crude fractal please explain in a better way. We cant understand what you are saying

silk knot May 25, 2020, 5:18 PM

#

i got ban for 10 year i never played with hacker my account level is 50 what is this hackers are not getting ban and legit players are getting ban without any reason please unban my account .. and i have jailbreak on my phone
Id: 5637244073

vapid ether May 25, 2020, 5:18 PM

#

@feral knoll
I did

feral knoll May 25, 2020, 5:20 PM

#

@vapid ether be patient. till they can view your request.

silk knot May 25, 2020, 5:21 PM

#

help me please

feral knoll May 25, 2020, 5:21 PM

#

@silk knot file claim

fickle wraith May 25, 2020, 5:21 PM

#

There is any chance or hope to my Pubg Account Recovery. @hope

crude fractal May 25, 2020, 5:21 PM

#

I want to recover my pubg account but I cannot access the account because all the links have been changed by an unknown person

polar marshBOT May 25, 2020, 5:22 PM

#

@silk knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vapid ether May 25, 2020, 5:23 PM

#

📎 Screenshot_------_com.tencent.ig.jpg

fickle wraith May 25, 2020, 5:23 PM

#

📎 IMG_20200520_195600.jpg 📎 IMG_20200520_195531.jpg

#

Please recovery my account 🙏

vapid ether May 25, 2020, 5:25 PM

#

Can you help me recover my account please??

night cloak May 25, 2020, 5:25 PM

#

**Whenever I'm loading uc from midasbuy after some time it's gone i received a message in inbox

Purchase deduction notification . **

**Each and every time my uc is gone . Kindly refund the uc or stop stealing away my UC **

elfin canopy May 25, 2020, 5:25 PM

#

Contact in-game customer support, @night cloak.

storm flumeBOT May 25, 2020, 5:26 PM

#

Please refer to subpoint #2.8 in #faq for further information, @vapid ether. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lime pine May 25, 2020, 5:28 PM

#

i lost my account because unlink problem

night cloak May 25, 2020, 5:28 PM

#

@vapid ether @fickle wraith contact the customer service

lime pine May 25, 2020, 5:29 PM

#

thanks

royal zodiac May 25, 2020, 5:29 PM

#

is unlinking account feature coming back ?

storm flumeBOT May 25, 2020, 5:29 PM

#

If you have encountered an issue with the account unlinking feature, @royal zodiac, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vapid ether May 25, 2020, 5:30 PM

#

@night cloak
How can I contact customer service

crude fractal May 25, 2020, 5:32 PM

#

Hi my friend has logged into my account and all my links have changed and I cannot access my account please help me ):

storm flumeBOT May 25, 2020, 5:33 PM

#

You can contact the customer service via the game settings, @vapid ether. Refer to subpoint 5.3 in #faq for further instructions.

#

Please refer to subpoint #2.8 in #faq for further information, @crude fractal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rigid stirrup May 25, 2020, 5:37 PM

#

What is happening with unlinked account??

storm flumeBOT May 25, 2020, 5:37 PM

#

If you have encountered an issue with the account unlinking feature, @rigid stirrup, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fickle wraith May 25, 2020, 5:39 PM

#

@rigid stirrup you lose your Pubg Account

runic halo May 25, 2020, 5:40 PM

#

Hello
My name is amer i play pubg for 2 years i didn't cheat all those years of playing suddenly my account got banned for 10 years , i don't do anything wrong i didn't cheat or used a hack i don't know why I got banned , i was trying to access my account by game loop emulator, suddenly igot banned, please help me i didn't do anything wrong, please un banned me .

night cloak May 25, 2020, 5:41 PM

#

@elfin canopy no response from game customer support

runic halo May 25, 2020, 5:41 PM

#

Why

#

How i can talk with them

polar marshBOT May 25, 2020, 5:42 PM

#

@runic halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 25, 2020, 5:43 PM

#

We can't help you in purchase/purchase deduction issues, @night cloak.

Try contacting them again.

night cloak May 25, 2020, 5:44 PM

#

Mhm nice . Thanks

crude fractal May 25, 2020, 5:47 PM

#

My account was compromised, all links changed, and I cannot access the game

night cloak May 25, 2020, 5:50 PM

#

i think my account got banned by mistake/bug can someone check please 5118739656

#

@night cloak for how long

#

@crude fractal is it banned

#

Or your social media account got hacked

#

7 days .. the whole team got 7 days at the same time - not one of us 10 years nor 3 months.. all of us 7 days at the same time..

#

@night cloak contact customer service for that issue

#

usually you get banned for 7 days if someone was hacking (banned for 3 month/10 years) .. but that wasnt the case.. all 4 of us 7 days all of a sudden

#

As we can't help you with it

#

in-game you mean

#

?

#

Yep

#

or the email

#

ok thanks

tired ore May 25, 2020, 5:53 PM

#

Hey i want ask about that player team up in solo they get banned or that normal

night cloak May 25, 2020, 5:53 PM

#

The players who team up in solo will get ban@tired ore

#

Read the pinned message in #news

tired ore May 25, 2020, 5:54 PM

#

I meat the same player for 10 or more match and not banned

crude fractal May 25, 2020, 5:54 PM

#

Yes, my account was hacked and the link was removed in the game

night cloak May 25, 2020, 5:55 PM

#

@crude fractal contact customer service

#

@tired ore report him via in game

crude fractal May 25, 2020, 5:56 PM

#

I could not reach an answer, my friend from customer service !!

glad plank May 25, 2020, 5:58 PM

#

@olive dove

elfin canopy May 25, 2020, 5:58 PM

#

Yes, @glad plank? How may I help you?

amber cedar May 25, 2020, 5:59 PM

#

Why still now mic glitch is happening? I think pubg developers are not taking seriously. And parachute glitch also happening. Pubg try to give new but still now old glitch are not fixed. 💯

tired ore May 25, 2020, 5:59 PM

#

Already report him for all time and some players report him and he still playing .. you cant imagine when playing solo and meet 4 players teaming up 😂😢😢

elfin canopy May 25, 2020, 5:59 PM

#

Use #old instead, @amber cedar.

#

Report team ups via in-game report system, @tired ore.

glad plank May 25, 2020, 6:00 PM

#

my account got banned i need check id 5140954135

ocean spade May 25, 2020, 6:00 PM

#

There so many hacker in middle east duo cant play one match without getting killed by hacker

tired ore May 25, 2020, 6:01 PM

#

@ocean spade solo and due and squad

amber cedar May 25, 2020, 6:01 PM

#

I can use but i think theres no use because we are telling them from 2 season but still not fixed . So whats use of our feedback.disappointed

elfin canopy May 25, 2020, 6:01 PM

#

Can you post a screenshot of banned message, @glad plank?

storm flumeBOT May 25, 2020, 6:01 PM

#

Hello, @ocean spade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

ocean spade May 25, 2020, 6:02 PM

#

@tired ore i wanna reach conqueror but in this way it will not happen

#

I think cant get conqueror whithout hack

elfin canopy May 25, 2020, 6:03 PM

#

Use #pubg-mobile or #chat for conversation, @ocean spade

glad plank May 25, 2020, 6:03 PM

#

@elfin canopy

📎 2020-05-25_5.png

hexed garnet May 25, 2020, 6:03 PM

#

@lime juniper Hi bro sorry if I'm bothering you. I had a question, when exactly is the cheater report channel will open. Cause I have been waiting for a week to send cheaters ID AND VIDEOS to the channel but every time I come and see the channel is closed.
So can you please tell us a specific time when you will open the channel next time exactly that I come on time and don't miss it.

tired ore May 25, 2020, 6:03 PM

#

@ocean spade me too in solo fpp but cheaters and teaming up every game

crude fractal May 25, 2020, 6:04 PM

#

How do I recover my compromised account for information all links have been changed

night cloak May 25, 2020, 6:04 PM

#

@elfin canopy me and @glad plank received teh same ban at the same time as well as the whole team .. no one of us got 3 month or 10 years .. all 4 of us 7 days ... very strange...

📎 unknown.png

ocean spade May 25, 2020, 6:04 PM

#

Sorry @elfin canopy but pubg knows dat all the guys in leaderboard are hacker why dont they ban

storm flumeBOT May 25, 2020, 6:05 PM

#

You can now access #emulator-chat and #emulator-support, @glad plank. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

hexed garnet May 25, 2020, 6:05 PM

#

@night cloakwhy you play with cheaters. Because of you guys it's benn frustrating playing anymore 😠😠😠

storm flumeBOT May 25, 2020, 6:06 PM

#

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

elfin canopy May 25, 2020, 6:07 PM

#

There is no specific time, @hexed garnet. It opens when the security team process the current reports.

#

Contact customer support, @crude fractal.

hexed garnet May 25, 2020, 6:07 PM

#

99% of cheaters are ARAB.
before everything stop this guys or just make a difference version only or ARAB people.
I am really tired of reporting.

#

@elfin canopythats what I'm saying. Wouldn't that be better if there was a definite time that channel would be opened for example 1 our a day?
I always miss the time it's open

night cloak May 25, 2020, 6:09 PM

#

@hexed garnet calm down love.. i just reported players and got the hammer ban .. so shut it please ❤️

hexed garnet May 25, 2020, 6:10 PM

#

I have about 11 cheater ID and still haven't send any of them. I can't spend 24 ours on discord till it opens

#

@night cloak I just want all cheaters to be banned that's all. It's not much thing to ask if we are playing this game. We want fair game play

crude fractal May 25, 2020, 6:12 PM

#

Please, I want to recover my account 😭😭💔

sharp onyx May 25, 2020, 6:12 PM

#

@hexed garnet the cheater reports channel is managed by the staff in their free time. So its not possible to keep it open 24hrs. Please try to post when it opens.
Otherwise use this link to report.
http://cheater-report.pubgm.cc

night cloak May 25, 2020, 6:13 PM

#

@hexed garnet also you cant accuse arabs like this... 99% of arabs are hackers!! thats racism

sharp onyx May 25, 2020, 6:13 PM

#

Please take conversations to #chat

hexed garnet May 25, 2020, 6:14 PM

#

@sharp onyxok thank you. I know that it can't open every day. Open it once a week but just make a definite time. I want to make sure that you will bann them.

#

Thanks any way. 🙏 @sharp onyx

crude fractal May 25, 2020, 6:16 PM

#

Heeelp (:

night cloak May 25, 2020, 6:17 PM

#

@crude fractal avoid repeating the same issue in here.
Contact customer service

timber osprey May 25, 2020, 6:17 PM

#

My account has been hacked, please help

storm flumeBOT May 25, 2020, 6:17 PM

#

Please refer to subpoint #2.8 in #faq for further information, @timber osprey. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crude fractal May 25, 2020, 6:19 PM

#

@night cloak How can I reach them? Is this application or from the game?

timber osprey May 25, 2020, 6:20 PM

#

My account has been hacked, please help

crude fractal May 25, 2020, 6:20 PM

#

@night cloak I couldn't find a solution !!?

night cloak May 25, 2020, 6:21 PM

#

@timber osprey read the #faq 2.8

#

@crude fractal if your account got hacked contact the customer service of that social media and regain the access

crude fractal May 25, 2020, 6:26 PM

#

@night cloak Please, my brother. The account was stolen 8 days ago and I was unable to reach a solution. Please help me and I do not speak English

night cloak May 25, 2020, 6:27 PM

#

Hi

restive lance May 25, 2020, 6:27 PM

#

Hi PUBG Mobile. You banned my account even though I did not violate the rules and did not use any fraud programs. I swear that I have been wronged. This happened in Season 10, and I left the game when I was sad. Hope I opened the store at the speed of light to download the game and write to you, hoping that I can restore my wronged account. My account ID 5125674333 I hope that you reconsider my account because I swear to you that I did not violate the rules and did not use any programs for cheating or jraft

night cloak May 25, 2020, 6:28 PM

#

It's your responsibility to protect your account, as we can't help you with that, contact the social media customer service ( refer #faq 2.8 ).
Avoid repeating the same issue

#

@crude fractal

vivid merlin May 25, 2020, 6:28 PM

#

@night cloak hello what's the question?.

night cloak May 25, 2020, 6:28 PM

#

How can I ban a cheater?

storm flumeBOT May 25, 2020, 6:29 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 25, 2020, 6:29 PM

#

@restive lance for how long the ban period

restive lance May 25, 2020, 6:30 PM

#

@night cloak 10 years

polar marshBOT May 25, 2020, 6:30 PM

#

@restive lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 25, 2020, 6:30 PM

#

I can't report in #cheater-reports
Becuase I fon't I have premisson
I even have evidence

#

Read the last message in that channel@night cloak

#

Ok

crude fractal May 25, 2020, 6:34 PM

#

@night cloak For information, I linked my Twitter account but I was removed and the account changed

tired fractal May 25, 2020, 6:34 PM

#

season 12 recap?

elfin canopy May 25, 2020, 6:36 PM

#

You still don't have it, @tired fractal?

tired fractal May 25, 2020, 6:37 PM

#

nope, when i click on recap it says season 12 but its showing stats from season 11

#

and in 'profile' i can't see season 12 either

#

i see 'recap' tho but it's not showing stats from last season

night cloak May 25, 2020, 6:40 PM

#

Hi pubge

#

My account still not back to me

#

I wait mybe 14 days

elfin canopy May 25, 2020, 6:41 PM

#

@tired fractal post it in #old

gaunt bobcat May 25, 2020, 6:41 PM

#

Hello my account got banned no reason pls help me get my account back I have proof in YouTube I am a YouTuber so pls pls help me get my account ID(554121563)

night cloak May 25, 2020, 6:41 PM

#

Can i have where is the problem

elfin canopy May 25, 2020, 6:41 PM

#

Banned for how long, @gaunt bobcat?

gaunt bobcat May 25, 2020, 6:41 PM

#

10 years

elfin canopy May 25, 2020, 6:41 PM

#

If you've provided the correct information, you will receive your account soon, @night cloak.

modest citrus May 25, 2020, 6:42 PM

#

i have a bug which was very annoying when i played on evo-ground team death match.

can anyone help me with this?
maybe how can i fix it?

raw bolt May 25, 2020, 6:43 PM

#

A hacker killed me and my team
I record how he killed us ane we all report him, but guess what one of my friends got banned 10 years.
How stupid is that

polar marshBOT May 25, 2020, 6:43 PM

#

@gaunt bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 25, 2020, 6:43 PM

#

Report the bug in-game, @modest citrus.

raw bolt May 25, 2020, 6:43 PM

#

A hacker killed me and my team
I record how he killed us ane we all report him, but guess what one of my friends got banned 10 years.
How stupid is that

night cloak May 25, 2020, 6:43 PM

#

Hhhhh soon 😫 I've sent information more than once, and I get the same answer to be patient.

elfin canopy May 25, 2020, 6:44 PM

#

File in-game claim, @raw bolt.

tired fractal May 25, 2020, 6:44 PM

#

@elfin canopy i posted it in #old :)

raw bolt May 25, 2020, 6:45 PM

#

File in-game claim, @raw bolt.
@elfin canopy

He did, No responding

elfin canopy May 25, 2020, 6:45 PM

#

We don't deal with account suspension here, @raw bolt.

raw bolt May 25, 2020, 6:46 PM

#

We don't deal with account suspension here, @raw bolt.
@elfin canopy
I report a hacker and I got the ban, how stupid is that

polar marshBOT May 25, 2020, 6:47 PM

#

@raw bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 25, 2020, 6:47 PM

#

The meaning of patience when The Company of Beji to wait 25 years until the account that you lost because of the stupidity of the update and not explain the update before putting it to the players

#

This is what happen to me

modest citrus May 25, 2020, 6:49 PM

#

@elfin canopy i report it like millions time but still the is still there

rugged vector May 25, 2020, 6:50 PM

#

Hello my account got banned for 7 days no reason pls help me get my account back this is second time i don't do anything wrong help me get my account ID(6544717990)

patent thunder May 25, 2020, 6:50 PM

#

I can link my email to the new account. oh that can bring me trouble in recovering my account?

📎 20200525_144905.jpg

elfin canopy May 25, 2020, 6:51 PM

#

How is that a trouble, @patent thunder?

You may choose to skip it if you think it's a trouble for you.

night cloak May 25, 2020, 6:52 PM

#

Is there anyone explaining to me where the problem is returning accounts that have been lost to a large number of people because of the stupidity of the update

atomic hollow May 25, 2020, 6:53 PM

#

📎 Screenshot_20200525_150120_com.tencent.ig.jpg

#

The photo of twitter !

patent thunder May 25, 2020, 6:53 PM

#

I am waiting for my account to be returned, which I lost due to unlinking my social account. My question is if I link my email to the new account that I made so that you can give me my old account. if that brings problems when it comes to recovering my account @sand path @night cloak @lime juniper

storm flumeBOT May 25, 2020, 6:53 PM

#

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 25, 2020, 6:55 PM

#

@atomic hollow it may take some time to sync

charred abyss May 25, 2020, 6:56 PM

#

Could any one help me and send the mail of pubg mobile support for eea region ?

tight mortar May 25, 2020, 6:58 PM

#

Why pubg was closing automatically when I was playing
Can any one help

proper veldt May 25, 2020, 7:05 PM

#

pubgm is only for cheater

#

and i cant play

#

normal

night cloak May 25, 2020, 7:05 PM

#

@tight mortar try routine repair, solved for me

proper veldt May 25, 2020, 7:05 PM

#

evetime cheater kill me

scarlet zodiac May 25, 2020, 7:08 PM

#

Hi just wondering if I could get some assistance with my pubg account I recently got a new phone and am having trouble tranfering my account from my old phone to my new phone ,please and thanks

bold siren May 25, 2020, 7:08 PM

#

What’s the matter?

eager gust May 25, 2020, 7:08 PM

#

Perfect @scarlet zodiac

bold siren May 25, 2020, 7:09 PM

#

Please report them in #cheater-reports with evidence, @proper veldt.

grave reef May 25, 2020, 7:09 PM

#

What's coming in 0.19 update?

scarlet zodiac May 25, 2020, 7:10 PM

#

I got a new phone and try to sign into pubg and it didn't allow me to sign in to my old account

eager gust May 25, 2020, 7:13 PM

#

@bold siren hey is there much you can do for my mate @scarlet zodiac here ?

sharp onyx May 25, 2020, 7:14 PM

#

@scarlet zodiac did you link your account to a social media? If yes try logging in with the same social media in the new device

eager gust May 25, 2020, 7:14 PM

#

@sharp onyx yeah he did he said there were troubles trying to link his socials to his old acc

bold siren May 25, 2020, 7:15 PM

#

What error does he get?

eager gust May 25, 2020, 7:15 PM

#

I'll ask

wind harness May 25, 2020, 7:16 PM

#

I lost my account after unlinked

storm flumeBOT May 25, 2020, 7:16 PM

#

If you have encountered an issue with the account unlinking feature, @wind harness, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

wind harness May 25, 2020, 7:17 PM

#

Thes Video Doesn’t help me any more

#

@storm flume

#

The Conversation it’s close auto

cold otter May 25, 2020, 7:20 PM

#

where i can send hackers video they kill us in 2 time in game we make video

night cloak May 25, 2020, 7:20 PM

#

@wind harness start a new conversation again

storm flumeBOT May 25, 2020, 7:20 PM

#

Hello, @cold otter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wind harness May 25, 2020, 7:21 PM

#

Every Conversation is close automatically @night cloak

night cloak May 25, 2020, 7:21 PM

#

@grave reef #news

wind harness May 25, 2020, 7:22 PM

#

@storm flume ?????

agile nymph May 25, 2020, 7:22 PM

#

Hello , I got the new Bling Set from the shop but I don’t have Bling Dance !

📎 video0.mp4

night cloak May 25, 2020, 7:22 PM

#

@agile nymph #old

#

With player id

agile nymph May 25, 2020, 7:22 PM

#

Ok

wind harness May 25, 2020, 7:26 PM

#

Puge mobile doesn’t want to help me

#

Please guys if someone know how to fix this problem send it to me please

#

😫😫

steel pond May 25, 2020, 7:31 PM

#

Anyone know how long it usually takes for tencent to respond a email regarding filing a claim ?

short eagle May 25, 2020, 7:32 PM

#

it may take up to 90 days @steel pond

copper moss May 25, 2020, 7:32 PM

#

Hi my player id 5121110690 I got the bling set but i didnt receive the emote please fix this.

steel pond May 25, 2020, 7:32 PM

#

Thanks

sand path May 25, 2020, 7:32 PM

#

Known issue. They are fixing it. @copper moss

subtle tundra May 25, 2020, 7:42 PM

#

Anyone know how to report a teammate that killed me

green sparrow May 25, 2020, 7:43 PM

#

I don't know what is all this
After this first match complete match like this I couldn't play even one match well today😭

📎 Screenshot_20200525-111734_PUBG_MOBILE.jpg 📎 Screenshot_20200525-111736_PUBG_MOBILE.jpg 📎 Screenshot_20200525-112454_PUBG_MOBILE.jpg 📎 Screenshot_20200525-112600_PUBG_MOBILE.jpg

#

I don't know what is all this
But yesterday's my all match are like this

So please I need some response from you

night cloak May 25, 2020, 7:46 PM

#

@green sparrow #old

green sparrow May 25, 2020, 7:47 PM

#

@green sparrow #old
@night cloak what?

tired fractal May 25, 2020, 7:47 PM

#

how can i report bugs on video?

night cloak May 25, 2020, 7:47 PM

#

Post that bug in #old @tired fractal @green sparrow

tired fractal May 25, 2020, 7:49 PM

#

can i post links in #old ?

night cloak May 25, 2020, 7:49 PM

#

@tired fractal yes you can

tired fractal May 25, 2020, 7:49 PM

#

alright thank you

storm willow May 25, 2020, 7:49 PM

#

Related to feedback/bugs

tired fractal May 25, 2020, 7:50 PM

#

yeah i found a quick chat bug, will post later in #old

green sparrow May 25, 2020, 7:50 PM

#

It doesn't matter to me who you are

storm willow May 25, 2020, 7:51 PM

#

Yes it doesn’t matter, if you follow #613267301243944960

foggy bobcat May 25, 2020, 7:53 PM

#

How to download pubg emulator????

tired fractal May 25, 2020, 7:53 PM

#

oh i cant post in #old for a few hours since i reported a bug an hour ago

storm flumeBOT May 25, 2020, 7:53 PM

#

You can now access #emulator-chat and #emulator-support, @foggy bobcat. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

#

You can apply for the PUBG MOBILE beta program here, @oblique wraith:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

storm willow May 25, 2020, 7:54 PM

#

@tired fractal yes you can only post every 6 hours

untold flame May 25, 2020, 7:54 PM

#

Hello everyone i need help

tired fractal May 25, 2020, 7:54 PM

#

yeah i know

storm willow May 25, 2020, 7:55 PM

#

@tired fractal you Can edit the message, in case you need to add links

#

State your issue

tired fractal May 25, 2020, 7:55 PM

#

it's another bug so i'll wait few hours to post

untold flame May 25, 2020, 7:56 PM

#

I was playong normal like always but affter get a lag i got kicked and i surprised with a ban for 10 yer... I have proof that i never break any rules its a bug in the anti_cheating system in pubg can you fix it and unban me

tired fractal May 25, 2020, 7:56 PM

#

or should i still edit?

storm willow May 25, 2020, 7:56 PM

#

@tired fractal wait for cooldown time

polar marshBOT May 25, 2020, 7:56 PM

#

@untold flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tired fractal May 25, 2020, 7:56 PM

#

alright

mellow meteor May 25, 2020, 8:04 PM

#

Why has my ping gone high suddenly?

#

I was playing middle east, my usual server

spring sentinel May 25, 2020, 8:06 PM

#

Hello. The game was suddenly logged out, and when the game was reopened it became clear that my account was blocked for 10 years and also it became clear to me that my account was hacked by an unknown person and sent me a video explaining how to hack my account knowing that I did not use any program to modify the game and enable linking an account via IPhone games center as well as via Twitter and this is my ID (5261462147)

polar marshBOT May 25, 2020, 8:07 PM

#

@spring sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solemn bronze May 25, 2020, 8:09 PM

#

When is that feature going to be able for everyone? My friend has it but i dont ;-;

📎 image0.jpg

storm willow May 25, 2020, 8:10 PM

#

@solemn bronze currently in testing phase will be available soon for everyone.

placid spear May 25, 2020, 8:13 PM

#

@storm willow Any New Updte ?

#

@storm willow Unlink issus

storm flumeBOT May 25, 2020, 8:13 PM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

storm willow May 25, 2020, 8:14 PM

#

No information yet @placid spear

rough ledge May 25, 2020, 8:14 PM

#

Can i get any help?

vagrant belfry May 25, 2020, 8:14 PM

#

Hello

storm willow May 25, 2020, 8:14 PM

#

State your issue @rough ledge

vagrant belfry May 25, 2020, 8:14 PM

#

Due to the very high volume of #cheater-reports (like today's 100 reports in just 30 minutes), we will from now on restrict the channel to <@&479207138863087617> users and above. This will make it possible to keep the channel open more frequently throughout the day. For more information regarding the level roles and their requirements, refer to #613267301243944960.

placid spear May 25, 2020, 8:14 PM

#

@storm willow 😔😔

vagrant belfry May 25, 2020, 8:14 PM

#

What mean??

rough ledge May 25, 2020, 8:14 PM

#

The sensitivity is so slow on Ipad 2020 even i have it on max 300

storm flumeBOT May 25, 2020, 8:15 PM

#

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

storm willow May 25, 2020, 8:15 PM

#

@vagrant belfry reach level 10 to use that Channel

vagrant belfry May 25, 2020, 8:16 PM

#

😫

storm willow May 25, 2020, 8:16 PM

#

@rough ledge there are camera freelook and normal sensi make sure you are changing the right one. Check YouTube for guidance

rough ledge May 25, 2020, 8:17 PM

#

I have them both on 300

storm willow May 25, 2020, 8:17 PM

#

@rough ledge try repairing the app once

vagrant belfry May 25, 2020, 8:17 PM

#

How can I increase my level?

rough ledge May 25, 2020, 8:17 PM

#

Alright i will try that

polar marshBOT May 25, 2020, 8:18 PM

#

@restive kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow May 25, 2020, 8:18 PM

#

@vagrant belfry read this https://discordapp.com/channels/393088095840370689/481200416349224980/714572294625951744

vagrant belfry May 25, 2020, 8:20 PM

#

#481204134859505684

cyan citrus May 25, 2020, 8:23 PM

#

How can I increase my level?
@vagrant belfry by sending messages into server without any spamming

wild bluff May 25, 2020, 8:23 PM

#

When are the zomebie modes coming back?

vagrant belfry May 25, 2020, 8:23 PM

#

Okkkk

#

Thank you

polar marshBOT May 25, 2020, 8:24 PM

#

@toxic wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 25, 2020, 8:24 PM

#

@wild bluff we currently dont have any information regarding this. Please wait for further announcement

flat flicker May 25, 2020, 8:24 PM

#

Recover account

paper goblet May 25, 2020, 8:25 PM

#

How is piracy reported?

slate frost May 25, 2020, 8:25 PM

#

Hey guys I had same problem now for 11 days and pubg support keep closing my case with foggy answers I don’t understand there is no solution until now . Every time I purchase uc they keep deduct it from me .
Appreciated your kind help

feral knoll May 25, 2020, 8:27 PM

#

@slate frost from where do you purchase?

slate frost May 25, 2020, 8:28 PM

#

I tried apple store and also google play finally i did it from midasbuy

haughty prairie May 25, 2020, 8:29 PM

#

Hi

feral knoll May 25, 2020, 8:29 PM

#

@slate frost contact in-game support.

mighty bone May 25, 2020, 8:30 PM

#

My beta is not downloading is there a problem

feral knoll May 25, 2020, 8:31 PM

#

@mighty bone ios?

mighty bone May 25, 2020, 8:31 PM

#

Yes I’m on iOS

slate frost May 25, 2020, 8:31 PM

#

@feral knoll I did buy they keep answering me foggy answers no help until now

feral knoll May 25, 2020, 8:31 PM

#

its not available for ios yet. see #news

cyan citrus May 25, 2020, 8:31 PM

#

Yes I’m on iOS
@mighty bone its not avilable for ios yet

mighty bone May 25, 2020, 8:32 PM

#

When will it be available

feral knoll May 25, 2020, 8:32 PM

#

@mighty bone soon

glossy sable May 25, 2020, 8:32 PM

#

Soon™️

cyan citrus May 25, 2020, 8:32 PM

#

@mighty bone soon as it said in news

mighty bone May 25, 2020, 8:32 PM

#

Thanks

vital bobcat May 25, 2020, 8:34 PM

#

Can I report a streamer if I don't know his ID number??

glossy sable May 25, 2020, 8:34 PM

#

Won't be useful.

vital bobcat May 25, 2020, 8:34 PM

#

Why?

vagrant belfry May 25, 2020, 8:34 PM

#

I think there is injustice because no one can report anyone until they reach level 10 !!

#

My level 3 is now and I want to inform someone how !!

#

Can anyone take my report and send it ???

#

😂😂😂!!

#

Or should I endure hackers until my level is 10?

feral knoll May 25, 2020, 8:36 PM

#

@final grove ask here

cyan citrus May 25, 2020, 8:36 PM

#

Can I report a streamer if I don't know his ID number??
@vital bobcat u cant get him suspended without the userid

vital bobcat May 25, 2020, 8:37 PM

#

How? All I know is the URL of his streams.

haughty prairie May 25, 2020, 8:38 PM

#

Guys my friend linked his PUBG account with Facebook and Game Centre

#

His Facebook has been hacked

feral knoll May 25, 2020, 8:38 PM

#

@vital bobcat whats his url ?

final grove May 25, 2020, 8:39 PM

#

@feral knoll

My friend came back after a little over a month and it allowed him to unlock guncraft
@final grove

glossy sable May 25, 2020, 8:40 PM

#

Try to get his user ID, @vital bobcat.

Because the channel gets flooded, @vagrant belfry. You can always ask in #pubg-mobile if any ranked member wants to post a report for you.

Can you develop on that, @haughty prairie?

It is not available for everyone yet, @final grove.

final grove May 25, 2020, 8:40 PM

#

How do they determine who it is available for

wind harness May 25, 2020, 8:41 PM

#

I lost my account after unlinked

storm flumeBOT May 25, 2020, 8:41 PM

#

If you have encountered an issue with the account unlinking feature, @wind harness, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

glossy sable May 25, 2020, 8:41 PM

#

It's random, @final grove.

wind harness May 25, 2020, 8:42 PM

#

@storm flume @polar marsh thes doesn’t help me

shy mist May 25, 2020, 8:42 PM

#

Darn these Cheaters are literally spoiling the gameplay.. Honestly I don't need any bug fixes or anything but a seperate lobby for cheater...I'm fed up of them

glossy sable May 25, 2020, 8:42 PM

#

If we knew who they were, we would ban them instead of teaming them elsewhere. It isn't as easy as you would think.

karmic trench May 25, 2020, 8:43 PM

#

How to become a Content Creator?

haughty prairie May 25, 2020, 8:44 PM

#

@glossy sable what should he do to unlink the Facebook account??

glossy sable May 25, 2020, 8:44 PM

#

Follow the instructions of the bot, @wind harness.

shy mist May 25, 2020, 8:45 PM

#

Well dude I'm not sure but the later reply from #cheater-reports seems suspecious ...
Error 403 mentioned that his character id was banned but all I see is that guy lottering in conquerer lobby...If there's transparency it should be trustworthy too.. What's this game eh?

glossy sable May 25, 2020, 8:46 PM

#

You can't unlink accounts, @haughty prairie.
You have to contact Facebook's Customer Support.
If you are 100% sure you can't recover the Facebook account, you have to contact the in-game Customer Service and ask them to revoke access to that account. Know that it is irreversible and you won't be able to link another account.

#

@karmic trench:
https://discordapp.com/channels/393088095840370689/481197616533733376/673980021915910144

#

The process takes time, @shy mist.

cyan citrus May 25, 2020, 8:49 PM

#

@glossy sable what process , have u tried to even play in emalator lobby in duo europe on crown , there are literally all hackers using magic bullet .

flat bobcat May 25, 2020, 8:50 PM

#

@frosty fjord your initiative for uploading videos is clearly proving very popular. Will additional resource be allocated to review these videos in the future?

shy mist May 25, 2020, 8:50 PM

#

@glossy sable Well I accept the fact it takes time...But since 2yrs I haven't seen improvement in anti-ban system ... That's a point to be most concerned of..Just imagine 100+ reports in portal within 30 mins.. Atleast maintain #cheater-reports so that cheaters can be filtered otherwise trust me it'll be downfall for the gamem

night cloak May 25, 2020, 8:51 PM

#

My account has been banned because some one enter my twitter account and i stop him from my pc i log in and he log in again i take too time 10 minute bannd and last time he join a game and then i log in in a same time i took 10 years now I recovered my twitter account My name in the game is (مسسسروق) and I did not violate the rules and policies of the game, (597891774) This is my account ID, I hope to cancel this ban and return it

storm flumeBOT May 25, 2020, 8:51 PM

#

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

cyan citrus May 25, 2020, 8:52 PM

#

why dont u for once get dedicated against cheater? all u need is to separate reports of emualtors , most of cheaters are from emualtor

polar marshBOT May 25, 2020, 8:54 PM

#

@cold otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shy mist May 25, 2020, 8:54 PM

#

@lime juniper Pls arrange staffs for the portal #cheater-reports ..
Every season I would meet cheaters after Ace 10 star...But trust me this time I haven't even reached Ace and there's literally cheaters loitering around..Pls focus into it...

polar marshBOT May 25, 2020, 8:55 PM

#

@plucky adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty rover May 25, 2020, 8:56 PM

#

What is this new email linked option?

glossy sable May 25, 2020, 8:58 PM

#

The best way to report cheaters is through in-game reports, @shy mist.
Reports in #cheater-reports are being reviewed manually by the voluntary Discord staff. We are only a dozen, and do it for free on our personal time, along moderating this server. Because this channel gets flooded each time we open it, we close it regularly so we can have time to process all the reports.

#

Additionally, if you find that one of the cheaters ID in the list that are actually not banned yet, provide evidence to @sand path.

cyan citrus May 25, 2020, 9:00 PM

#

The best way to report cheaters is through in-game reports, @shy mist.
Reports in #cheater-reports are being reviewed manually by the voluntary Discord staff. We are only a dozen, and do it for free on our personal time, along moderating this server. Because this channel gets flooded each time we open it, we close it regularly so we can have time to process all the reports.
@glossy sable i hope you are joking

#

the best way to report cheaters is not from game

dusty rover May 25, 2020, 9:00 PM

#

What is this new email link option?

📎 20200526_022952.png

cold otter May 25, 2020, 9:01 PM

#

every game getting cheaters

glossy sable May 25, 2020, 9:01 PM

#

I definitely am not, @cyan citrus.

#

In-game reports are being reviewed by the PUBG MOBILE Security Team.

#

Discord reports are being reviewed by us, volunteers.

polar marshBOT May 25, 2020, 9:03 PM

#

@rigid grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable May 25, 2020, 9:04 PM

#

Since you guys want an official answer from the almighty Error 403:

It is an unofficial method which we voluntarily keep running. In-game is the official way.

cyan citrus May 25, 2020, 9:04 PM

#

@glossy sable then u are 100% better than security team , cuz im reporting cheaters in-game from season start and they reached conqueror , if u check my channel its full of their videos

hollow sun May 25, 2020, 9:05 PM

#

What should I do ?!

📎 image0.png

glossy sable May 25, 2020, 9:08 PM

#

I guess I should take it as a compliment, @cyan citrus? In that case, thank you. But yes, we can't say it enough, in-game is the best way. Here is just an alternative. You can send video evidence (link) with the reported player's ID and name to the in-game Customer Service.

bold siren May 25, 2020, 9:08 PM

#

Wait for their response, @hollow sun.

glossy sable May 25, 2020, 9:08 PM

#

Just do as they say, @hollow sun.

polar marshBOT May 25, 2020, 9:09 PM

#

@barren steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh python May 25, 2020, 9:09 PM

#

Hi how are you?

#

Why my page deleted

hollow sun May 25, 2020, 9:10 PM

#

@glossy sable @bold siren thanks, no another way?!

marsh python May 25, 2020, 9:10 PM

#

Can you help me with pubg partner title

glossy sable May 25, 2020, 9:11 PM

#

Nope, @hollow sun?

#

What do you mean, @marsh python?

hollow sun May 25, 2020, 9:12 PM

#

😓

unkempt skiff May 25, 2020, 9:14 PM

#

You are telling ne you can log in later from 5 days so what guys??? My id is 5602508137

📎 Screenshot_20200525_063315_com.tencent.ig.jpg 📎 JPEG_20200524_232204.jpg

flat bobcat May 25, 2020, 9:18 PM

#

@glossy sable my compliments to you guys for doing this in your own time. But it is simply outrageous that Tencent won’t allocate the resource to have staff do it.

#

They are being served hackers on a silver plate here.

marsh python May 25, 2020, 9:19 PM

#

What is this title?

📎 image0.jpg

flat bobcat May 25, 2020, 9:19 PM

#

PUBG is such an awesome game, but destroyed by hackers

glossy sable May 25, 2020, 9:22 PM

#

Thank you very much, @flat bobcat. There is a Security Team that works on that, but they also get countless reports, way more than we do here. And they don't have the leisure to close reports occasionally.

unkempt skiff May 25, 2020, 9:22 PM

#

@glossy sable?

#

5602508137

flat bobcat May 25, 2020, 9:22 PM

#

How do we send stuff to them?

unkempt skiff May 25, 2020, 9:22 PM

#

You are telling ne you can log in later from 5 days so what guys??? My id is 5602508137

flat bobcat May 25, 2020, 9:23 PM

#

I feel bad uploading stuff for volunteers to review. That’s not right.

#

Just please don’t say in game 😂

glossy sable May 25, 2020, 9:23 PM

#

It is a title given to people that have a special role within PUBG MOBILE, @marsh python. For example, I know that Daniel Mu has this title, he is the lead admin of the PUBG MOBILE Germany server, and has done many things for European events.

hollow sun May 25, 2020, 9:24 PM

#

@glossy sable can close the account for a while?!

bold siren May 25, 2020, 9:24 PM

#

If the reported players in #cheater-reports found to be cheating, they get suspended, @flat bobcat.

glossy sable May 25, 2020, 9:24 PM

#

Well, I'll just say nothing... ¯_(ツ)_/¯

unkempt skiff May 25, 2020, 9:25 PM

#

Why are you deleting my problem

#

?

glossy sable May 25, 2020, 9:25 PM

#

But thank you for knowing that we, too, are humans... 😌

unkempt skiff May 25, 2020, 9:25 PM

#

You are support you suppose help me?

glossy sable May 25, 2020, 9:25 PM

#

Because you are spamming it, @unkempt skiff.

unkempt skiff May 25, 2020, 9:26 PM

#

No bro

sacred cedar May 25, 2020, 9:26 PM

#

If I can easily download beta update 0.19.0 from play store then why GameEXP start registration and why we got email from GameEXP ??

"" Dear tester:
Thank you for filling out our beta test survey, we now welcome you to join the PUBG MOBILE v0.19 Beta Test. Here are the things you could do there:

Experience new content before releases every time,
Earn reward via bug report and feedback,
Chat with other testers about the fun PUBGM topics.If you are interested in, please click the link below to join our beta test D****iscord server. ""

Please clarify 4 th time am asking about this topic still confused.

unkempt skiff May 25, 2020, 9:26 PM

#

I only need you to answer me@glossy sable

glossy sable May 25, 2020, 9:26 PM

#

You have already been answered by sober in #discord.

polar marshBOT May 25, 2020, 9:26 PM

#

@unkempt skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable May 25, 2020, 9:26 PM

#

So you can be part of the official program, @sacred cedar.

sharp onyx May 25, 2020, 9:28 PM

#

Well, if you could just read the reply I gave you in the beta server, you wouldnt have to spam the same question here. Please do check if you have already been replied to before asking again

glossy sable May 25, 2020, 9:28 PM

#

And that.

sacred cedar May 25, 2020, 9:29 PM

#

@glossy sable same version they launched in playstore anyone can download from play store which registration then what spacial for those who registered ??

glossy sable May 25, 2020, 9:29 PM

#

Annihilator already answered you in the beta server.

sharp onyx May 25, 2020, 9:30 PM

#

Check tag in the beta server @sacred cedar

sacred cedar May 25, 2020, 9:32 PM

#

@sharp onyx I can't send screen shot here , but I can copy paste your answer ...
I still confused ..

Asking questions is a bad habits ??
Then I am sorry I did the biggest mistake of my life I asked questions because I was not satisfied to answer.

Sorry..👍

glossy sable May 25, 2020, 9:33 PM

#

No, asking questions is not a bad habit. But asking the same question at the same time in several different places is just wasting several staff member's time, while you already have been answered somewhere.

night cloak May 25, 2020, 9:34 PM

#

Thank you pupg
From ace to 1800 piont why?

📎 Screenshot_20200525-213940_PUBG_MOBILE.jpg

#

Point*

#

Its not fair

sharp onyx May 25, 2020, 9:35 PM

#

@night cloak Please read the notice message, and if you think you havent been doing that, click on "file-claim" button

olive relic May 25, 2020, 9:36 PM

#

@night cloak playing with hacker is fair?!! Hahahaha

night cloak May 25, 2020, 9:36 PM

#

Not all my match with hack

#

Its not fair

sacred cedar May 25, 2020, 9:36 PM

#

@glossy sable if someone not satisfied with answer ....???

I am just asking because believe me still am confused with registration of GameEXP

subtle lava May 25, 2020, 9:37 PM

#

Hello can I talk with any official member of this server
@owner

sharp onyx May 25, 2020, 9:38 PM

#

@sacred cedar Dont worry. Hop into the beta server and I will explain in detail. You can ask me all the questions there.
Let us allow the staff here to deal with global pubg queries

#

Not all my match with hack
@night cloak
So you do admit that you have been playing with hackers?

sacred cedar May 25, 2020, 9:40 PM

#

@sharp onyx I seen recently reply from you thank you sir this answer helpful.

#

Sorry for my misbehavior 🙏

night cloak May 25, 2020, 9:41 PM

#

Why the evaluation is completely zeroed There are games I haven't played with hack This is unfair And I didn't know they were hacked, when I knew that, I deleted them, most of the games I played alone or with random teams; this is unfair; a company just wants money

fervent zealot May 25, 2020, 9:41 PM

#

Slm

vagrant belfry May 25, 2020, 9:41 PM

#

#cheater-reports

fervent zealot May 25, 2020, 9:41 PM

#

Hile bildirimini nasıl yapılıyor bilen varmı

night cloak May 25, 2020, 9:43 PM

#

Millions of players and we cannot even communicate with the company, this is a scam, you have to find solutions

polar marshBOT May 25, 2020, 9:43 PM

#

@olive relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 25, 2020, 9:43 PM

#

@night cloak If you play multiple matches with hackers, even if you dont know they hack, the system still detects that you have been playing with them.
Please avoid doing such things in the future

@fervent zealot please only use english in here

night cloak May 25, 2020, 9:44 PM

#

Thats not fair

#

I dont know i daid

#

S

#

I played 260 games
Maybe just 6 with hack

sharp onyx May 25, 2020, 9:45 PM

#

The system has no way to know if you knew about the hacks or not. It just detects that you played multiple matches with a hacker.

Please be careful of who you play with in the future

night cloak May 25, 2020, 9:45 PM

#

From ace 6 to zero
Because i played 6 games with hack?

#

Thats fair

sharp onyx May 25, 2020, 9:46 PM

#

Pubg mobile strives for a fair gaming environment for everyone. You should have known better

dark loom May 25, 2020, 9:46 PM

#

Does anybody know how to change password for email login ?

📎 image0.png

night cloak May 25, 2020, 9:47 PM

#

You are a deceptive company And you lose people because you are liars

dark loom May 25, 2020, 9:48 PM

#

@sharp onyx sorry to inform u that not email settings that a Emil log in so it’s PUBG

night cloak May 25, 2020, 9:48 PM

#

There are millions of hacks and you can't do anything

dark loom May 25, 2020, 9:48 PM

#

@sharp onyx please do not give information if u don’t know

#

My question was clear I said if anybody know

#

@night cloak sorry sister but know body can help u with ur issue here try to email them better for u

feral knoll May 25, 2020, 9:53 PM

#

@dark loom enter a wrong password one time you will get forgot password option.

📎 image0.png

dark loom May 25, 2020, 9:54 PM

#

Got it thank u

feral knoll May 25, 2020, 9:55 PM

#

np

wind harness May 25, 2020, 9:58 PM

#

📎 image0.png

#

I lost my account after unlinked

storm flumeBOT May 25, 2020, 9:58 PM

#

If you have encountered an issue with the account unlinking feature, @wind harness, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 25, 2020, 10:08 PM

#

📎 20200517_150117.jpg

polar marshBOT May 25, 2020, 10:09 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral knoll May 25, 2020, 10:09 PM

#

suspicious

night cloak May 25, 2020, 10:10 PM

#

Please help. I reinstalled pubg because it didn’t open (it said network error though my internet is fine). It opens now but I can’t download maps and I can’t see skins on me and other players (I see only current and previous seasons skins).

feral knoll May 25, 2020, 10:13 PM

#

@night cloak you need to download resources to view skins

📎 image0.png

night cloak May 25, 2020, 10:13 PM

#

I can’t do that

#

That’s the problem

#

It says download 0.0/0.0MB

polar marshBOT May 25, 2020, 10:15 PM

#

@mild wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spiral oar May 25, 2020, 10:15 PM

#

Ineed link beta for iOS please

feral knoll May 25, 2020, 10:15 PM

#

@night cloak did you tried different network ?

night cloak May 25, 2020, 10:15 PM

#

No

feral knoll May 25, 2020, 10:16 PM

#

@spiral oar #news

#

@night cloak can you try that?

night cloak May 25, 2020, 10:21 PM

#

Loool I can’t even open pubg with different network

rugged crane May 25, 2020, 10:21 PM

#

I lost my facebook account, how to recover my pubg account??, ♥️♥️😭😭

polar marshBOT May 25, 2020, 10:23 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vapid cove May 25, 2020, 10:29 PM

#

I received this message what I should do

Hello Soldier,

Thank you for providing the information.

We understand that your still need our help recovering your account and we are here to help you. Please contact us again from the new account which is linked with the same Social Media and mention "account lost" when creating a new ticket.

E.g. If you unlinked the Facebook account, then create a new game account with the same Facebook account, and contact us from in-game customer service from the new account.

We will collect your information and recover your account as soon as possible. We will recover your account at the earliest and you will be able to enjoy the game with friends again. We appreciate your patience and understanding while we process your request.

Regards,

PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

storm flumeBOT May 25, 2020, 10:29 PM

#

If you have encountered an issue with the account unlinking feature, @vapid cove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vapid cove May 25, 2020, 10:29 PM

#

..

patent thunder May 25, 2020, 10:31 PM

#

19 days I lost my account. and right now I just received this message again, it is the third time that they send me this message saying that I already have my account and I still don't have access to it, please someone to help me @sand path @lime juniper @night cloak

📎 Screenshot_20200525-182534_PUBG_MOBILE.jpg

storm flumeBOT May 25, 2020, 10:31 PM

#

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 25, 2020, 10:37 PM

#

hello good morning night or afternoon I am using a translator to inform you that my pubg mobilela account lost due to Facebook blocking my account what I have to do to recover it

short shell May 25, 2020, 10:40 PM

#

اي شخص مارجع له حسابه بتواصل معي فيديو يفيده

storm flumeBOT May 25, 2020, 10:40 PM

#

Please do not use any other language aside from English in this channel, @short shell. Refer to #613267301243944960 for language channels.

polar marshBOT May 25, 2020, 10:47 PM

#

@devout jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

arctic bluff May 25, 2020, 10:57 PM

#

Why don’t I have the feature to unlink my account

storm flumeBOT May 25, 2020, 10:57 PM

#

If you have encountered an issue with the account unlinking feature, @arctic bluff, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

arctic bluff May 25, 2020, 10:58 PM

#

That doesn’t help

#

Anyone?

sharp onyx May 25, 2020, 10:59 PM

#

@arctic bluff unlinking feature has been disabled for now

storm flumeBOT May 25, 2020, 10:59 PM

#

If you have encountered an issue with the account unlinking feature, @sharp onyx, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

arctic bluff May 25, 2020, 10:59 PM

#

Mods

#

@sharp onyx bruh how long till it’s out?

#

Tryna get rid of this dumb account I linked

sharp onyx May 25, 2020, 10:59 PM

#

We dont know. Depends on the devs. Please wait for further announcement regarding this

arctic bluff May 25, 2020, 10:59 PM

#

That’s really bothersome -_-

neon jackal May 25, 2020, 11:02 PM

#

Hi

#

Need help

gray venture May 25, 2020, 11:03 PM

#

Hi , I need help

sharp onyx May 25, 2020, 11:03 PM

#

Please state your issue @neon jackal @gray venture

polar marshBOT May 25, 2020, 11:06 PM

#

@neon jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 25, 2020, 11:19 PM

#

dynoSuccess al3oel#3029 was muted | Constantly asking the same question in support after being answered several times by the bot and several staff members, cluttering the chat with a screenshot of the same message to bypass the bot's automatic answer to that specific issue; failure to abide after being told not to do so.

tidal sierra May 25, 2020, 11:20 PM

#

Hi I need help please

#

My Bebji account is linked on two hacked platforms and the Twitter platform needs help

pure berry May 25, 2020, 11:24 PM

#

My account was suspended for a week because they found that the player with me in the group was playing cheating. And I didn't know that this player was a cheater. So what is the solution?

polar marshBOT May 25, 2020, 11:33 PM

#

@mint star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 25, 2020, 11:34 PM

#

@tidal sierra please contact custoner support

@pure berry all you can do is to unfriend the cheater and be careful in the future to not play with cheaters

deep hemlock May 25, 2020, 11:38 PM

#

What is pmpl ? is it scrims for pmco teams ?

sharp onyx May 25, 2020, 11:39 PM

#

@deep hemlock check the pubgm mobile esports page.
Pmpl is Pubg Mobile Pro League. Its kind of similar to pmco, just a smaller scale event

opal mountain May 25, 2020, 11:42 PM

#

Hello everyone I can't connect with my Facebook account 😢😢

polar marshBOT May 25, 2020, 11:44 PM

#

@pure berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

terse jolt May 25, 2020, 11:45 PM

#

Team Ups in solo fpp mode in asia servers happening too much please ban those cheaters

storm willow May 25, 2020, 11:45 PM

#

@sharp onyx Pro League #601435356704800778

#

@terse jolt report them ingame

next flint May 25, 2020, 11:47 PM

#

When will this feature be added to all the players?

📎 20200526_004505.jpg

polar marshBOT May 25, 2020, 11:47 PM

#

@terse jolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tired wind May 25, 2020, 11:49 PM

#

she is cheater

📎 Screenshot_85.png

#

📎 Screenshot_86.png

#

📎 Screenshot_87.png

polar marshBOT May 25, 2020, 11:49 PM

#

@tired wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

opal mountain May 25, 2020, 11:49 PM

#

I linked my pubg account with Facebook and Game play is on error I deleted the two links and I can't recover my old account need Help please 🙏🙏🙏🙏

astral brook May 25, 2020, 11:50 PM

#

Hi

storm flumeBOT May 25, 2020, 11:51 PM

#

If you have encountered an issue with the account unlinking feature, @opal mountain, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

#

We are unable to provide assistance if you do not ask a question or state a problem, @astral brook. Remember to read through #faq before asking questions in the support channels.

polar marshBOT May 25, 2020, 11:52 PM

#

@astral brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

next flint May 26, 2020, 12:01 AM

#

@storm willow can you help me pls

storm flumeBOT May 26, 2020, 12:02 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @next flint. Remember to read through #faq before asking questions in the support channels.

next flint May 26, 2020, 12:03 AM

#

When will this feature be added to all?

📎 20200526_004505.jpg

storm willow May 26, 2020, 12:04 AM

#

@next flint no Information on the release date..

mighty zinc May 26, 2020, 12:05 AM

#

@lime juniper Accounts not yet linked...

storm willow May 26, 2020, 12:05 AM

#

@mighty zinc what do you mean? Lost account due to Unlink ?

mighty zinc May 26, 2020, 12:06 AM

#

Yesss

#

Last Saturday y'all collected our old and new IDs @storm willow

#

Error told us to ping him by Monday if there wasn't amy reponse

#

So... Yeah

#

Have you any good news.. ?

olive geyser May 26, 2020, 12:10 AM

#

Boa noite

polar marshBOT May 26, 2020, 12:11 AM

#

@olive geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heady thistle May 26, 2020, 12:23 AM

#

hello

#

how to exactly report a player?

#

what to do and to send the information?

sharp onyx May 26, 2020, 12:26 AM

#

@heady thistle
To report a player in game you can use the report button on the screen when the match ends.
To repory here in #cheater-reports you need to have a video proof of the player with confirms that they are hacking, and the video should also contain the player's id.
Check pinned message in #cheater-reports for more details

You can also use this link to report
http://cheater-report.pubgm.cc

heady thistle May 26, 2020, 12:28 AM

#

@sharp onyx but the #cheater-reports is closed now.

sharp onyx May 26, 2020, 12:28 AM

#

It will be reopened soon. Check last message in there

obtuse moat May 26, 2020, 12:31 AM

#

Hello

#

My account hacked please help me

burnt prism May 26, 2020, 12:34 AM

#

Looking for a human that I can talk to regarding couple of concern

sick stone May 26, 2020, 12:35 AM

#

When will this feature be added to all?
@next flint this is in my device I got it and I also linked it

tacit flower May 26, 2020, 12:35 AM

#

I need a link of this channel, I well send it to my friend

#

Admin plz

cedar swallow May 26, 2020, 12:55 AM

#

hello is using macros on gameloop emulator allowed in pubg?

polar marshBOT May 26, 2020, 12:56 AM

#

@brisk dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 12:56 AM

#

Do I get banned if I jailbreak my iPhone ?

upper mauve May 26, 2020, 12:58 AM

#

📎 Screenshot_2020-05-26-08-50-34-596_com.tencent.ig.jpg

#

can I log in on iOS using Email @somber solstice

#

Hello somebody helpme

elfin canopy May 26, 2020, 1:15 AM

#

No, @night cloak. It's safe

next flint May 26, 2020, 1:16 AM

#

@sick stone what is your country because it s not added for all countries

#

@elfin canopy how did he get this new feature

elfin canopy May 26, 2020, 1:17 AM

#

It's not available for everyone yet, @next flint.

#

Though it will be available soon.

polar marshBOT May 26, 2020, 1:24 AM

#

@quiet trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 26, 2020, 1:26 AM

#

@quiet trout, you may use this link to report hackers with video evidence as the #cheater-reports channel is closed.

http://cheater-report.pubgm.cc

dusty rover May 26, 2020, 1:40 AM

#

Guys now you can link your email/phone to the game .and u can log with email/phone

#

Unlink feature will available this week

#

@upper mauve yes you can log with email now.

quiet trout May 26, 2020, 1:43 AM

#

📎 IMG__.jpg 📎 Screenshot_------_com.pubg.krmobile.jpg

#

Is that really

polar marshBOT May 26, 2020, 1:44 AM

#

@tiny nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 26, 2020, 1:44 AM

#

@quiet trout, you may use this link to report hackers with video evidence as the #cheater-reports channel is closed.

http://cheater-report.pubgm.cc

scenic thunder May 26, 2020, 2:11 AM

#

Hello, my account was blocked in my first game of season 10, and I don't know why.

ID: 5276000568

elfin canopy May 26, 2020, 2:12 AM

#

Can you post a screenshot, @scenic thunder?

scenic thunder May 26, 2020, 2:12 AM

#

@elfin canopy

📎 Screenshot_20200526_045817_com.tencent.ig.jpg

#

Knowing that when I blocked my account, I was in with a random team That I had never been with before.

polar marshBOT May 26, 2020, 2:13 AM

#

@scenic thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

near oxide May 26, 2020, 2:14 AM

#

Hello
I have a problem, which is that I am charging and being withdrawn, and the reason is in an irregular way, knowing that I have not shipped in an irregular way, please advise
ID:5139454364

📎 image0.jpg

polar marshBOT May 26, 2020, 2:15 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal sierra May 26, 2020, 2:18 AM

#

@sharp onyx Where is the custoner

polar marshBOT May 26, 2020, 2:20 AM

#

@torpid scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 26, 2020, 2:22 AM

#

Contact in-game customer support, @near oxide.

tidal sierra May 26, 2020, 2:23 AM

#

Can anyone help me with my problem please?

elfin canopy May 26, 2020, 2:24 AM

#

How may I help you?

tidal sierra May 26, 2020, 2:24 AM

#

My Twitter account has been hacked and I want to remove it from the game

#

Please

storm flumeBOT May 26, 2020, 2:26 AM

#

Please refer to subpoint #2.5 in #faq for further information, @tidal sierra. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tidal sierra May 26, 2020, 2:27 AM

#

؟

elfin canopy May 26, 2020, 2:27 AM

#

Refer to subpoint 2.5 of #faq

upper mauve May 26, 2020, 2:30 AM

#

@dusty rover can I log in to IOS using EMAIL

dusty rover May 26, 2020, 2:31 AM

#

@upper mauve yes bro

slender grove May 26, 2020, 2:31 AM

#

My account not show email linked @elfin canopy

dusty rover May 26, 2020, 2:31 AM

#

There is new logging option available now.logout your game and log again there is email option

slender grove May 26, 2020, 2:32 AM

#

@dusty rover not work

#

📎 image0.png

dusty rover May 26, 2020, 2:33 AM

#

@slender grove bro go to your game and go to settings.there is new option to link your email.link your email first.then login again

elfin canopy May 26, 2020, 2:33 AM

#

English, @high vector

robust schooner May 26, 2020, 2:33 AM

#

How to cancel the account link?

elfin canopy May 26, 2020, 2:34 AM

#

Do you have the option to link your phone/email in-game, @slender grove?

#

What account link, @robust schooner?

dusty rover May 26, 2020, 2:35 AM

#

Some countrys still not available this option.it will available to you soon

slender grove May 26, 2020, 2:35 AM

#

📎 image0.png

polar marshBOT May 26, 2020, 2:35 AM

#

@high vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 26, 2020, 2:35 AM

#

You don't have the option to link yet, it'll be available soon, @slender grove.

robust schooner May 26, 2020, 2:35 AM

#

My account in pubg mobile is linked On Facebook

tidal sierra May 26, 2020, 2:36 AM

#

I have an inquiry, do Pobg employees ask for money for customer service

#

?

elfin canopy May 26, 2020, 2:36 AM

#

The unlinking feature has been disabled as for now, @robust schooner.

dusty rover May 26, 2020, 2:36 AM

#

@slender grove option will available to you soon bro.

robust schooner May 26, 2020, 2:36 AM

#

Thank you,

elfin canopy May 26, 2020, 2:37 AM

#

No, @tidal sierra.

PUBGM support is only available via in-game or via this email,
PUBGMOBILE_CS@tencentgames.com

#

@tidal sierra report them to #discord

tidal sierra May 26, 2020, 2:37 AM

#

???

next flint May 26, 2020, 2:38 AM

#

@elfin canopy I saw in a video there if I linked my account with the new option phone/email I can link my account with 3 social media is it real?

📎 Screenshot_20200519-054848_YouTube.jpg

tidal sierra May 26, 2020, 2:39 AM

#

نجيكم نبي المساعده وبالاخير تبون فلوس مننا

storm flumeBOT May 26, 2020, 2:39 AM

#

Please do not use any other language aside from English in this channel, @tidal sierra. Refer to #613267301243944960 for language channels.

elfin canopy May 26, 2020, 2:39 AM

#

3 social media? I don't know about it, @next flint.

#

I don't think it's true though.

#

@tidal sierra, post these screenshots in #discord

next flint May 26, 2020, 2:42 AM

#

@elfin canopy the youtuber say it s like a glitch I can give you the video if you want to see

elfin canopy May 26, 2020, 2:42 AM

#

Sure,@next flint. You may send me the link in DM.

elfin anchor May 26, 2020, 2:47 AM

#

📎 image0.jpg

polar marshBOT May 26, 2020, 2:47 AM

#

@elfin anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty rover May 26, 2020, 3:13 AM

#

@elfin canopy no its real now you can link 3 accounts

nimble charm May 26, 2020, 3:15 AM

#

Hi

polar marshBOT May 26, 2020, 3:15 AM

#

@nimble charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusty rover May 26, 2020, 3:16 AM

#

📎 20200526_084534.jpg

hard zodiac May 26, 2020, 3:17 AM

#

What happen with the pubg support?

tight mortar May 26, 2020, 3:18 AM

#

@night cloak u mean in-game repair

next flint May 26, 2020, 3:20 AM

#

@dusty rover can you give a screen that your account is linked w 3 social media pls

dusty rover May 26, 2020, 3:21 AM

#

Now you can log with email/mobile but my account its not show the email icon but u can log with email

tight mortar May 26, 2020, 3:37 AM

#

Help me my game closing automatically when I was playing wts the problem

fickle wraith May 26, 2020, 3:41 AM

#

There is any grantee to recover my pubg account

night cloak May 26, 2020, 3:46 AM

#

@tight mortar Device

tight mortar May 26, 2020, 3:46 AM

#

OnePlus 7 pro

night cloak May 26, 2020, 3:47 AM

#

@fickle wraith due to unlinking, yes if you provide the correct information's

tight mortar May 26, 2020, 3:47 AM

#

And I was rooted my mobile@night cloak

night cloak May 26, 2020, 3:48 AM

#

Rooting will make the Device unstable @tight mortar it can be the reason for crashing.

hard zodiac May 26, 2020, 3:48 AM

#

Nobody answer me 2 weeks ago

night cloak May 26, 2020, 3:48 AM

#

@hard zodiac issue

hard zodiac May 26, 2020, 3:48 AM

#

About my account

tight mortar May 26, 2020, 3:48 AM

#

@night cloak now wts the solution for that

hard zodiac May 26, 2020, 3:49 AM

#

I got that msg Hi Soldier,

Thank you for your patience.

We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

storm flumeBOT May 26, 2020, 3:49 AM

#

If you have encountered an issue with the account unlinking feature, @hard zodiac, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hard zodiac May 26, 2020, 3:49 AM

#

2 weeks ago

night cloak May 26, 2020, 3:49 AM

#

@tight mortar unroot your device and install the latest OS

#

@hard zodiac start a new conversation

hard zodiac May 26, 2020, 3:50 AM

#

I did

#

Nothing happen

tight mortar May 26, 2020, 3:50 AM

#

K

tame gazelle May 26, 2020, 3:57 AM

#

Hi

trail shadow May 26, 2020, 3:58 AM

#

Lot of cheaters in game boys 😂

storm flumeBOT May 26, 2020, 3:59 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tame gazelle. Remember to read through #faq before asking questions in the support channels.

trail shadow May 26, 2020, 4:01 AM

#

5251562440 PUBG player 😂😂😂

hard zodiac May 26, 2020, 4:01 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tame gazelle. Remember to read through #faq before asking questions in the support channels.
@storm flume and hackers and support don’t do anything to help us

night cloak May 26, 2020, 4:01 AM

#

@trail shadow report them via in-game

#

@hard zodiac contact them again and again

trail shadow May 26, 2020, 4:02 AM

#

I reported him but PUBG nothing do wit him

#

He use wh and aim bot and teaming up with 3 players 😂 squad on classic solo 😂😂

polar marshBOT May 26, 2020, 4:06 AM

#

@soft abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

half plover May 26, 2020, 4:08 AM

#

@polar marsh i dont recieve any code in my gmail after i linked to the email and i cant login now .please help me out with this problem and i dont have any access to the account
I dont receive any code obce i recieved while i link to the account from that i didnt recieved any code in my mail

tame gazelle May 26, 2020, 4:10 AM

#

What do you mean by lock notification

#

This is asked by PubgM vn version support

storm willow May 26, 2020, 4:15 AM

#

@tame gazelle we support only global client here,

#

Try contacting ingame cs

dusty rover May 26, 2020, 4:16 AM

#

@half plover if u didnt recieve verification code that mean u cant link that email to account.lol

storm willow May 26, 2020, 4:16 AM

#

@half plover did you check my junk mail?

half plover May 26, 2020, 4:18 AM

#

@dusty rover its already linked

#

I got the code once while linking

#

Now i dont get code@storm willow

dusty rover May 26, 2020, 4:19 AM

#

@half plover u dnt need any code bro u can logging with entering your email and password

desert marten May 26, 2020, 4:19 AM

#

Hi

sour lantern May 26, 2020, 4:19 AM

#

hlw

half plover May 26, 2020, 4:20 AM

#

@dusty rover it say fail

#

I tried to reset password code doesnt come@dusty rover @storm willow

dusty rover May 26, 2020, 4:21 AM

#

Why reset password ?

half plover May 26, 2020, 4:21 AM

#

It says

#

Fail

#

Even i login with pass

dusty rover May 26, 2020, 4:21 AM

#

Sent a ss

half plover May 26, 2020, 4:21 AM

#

Ok

#

📎 Screenshot_2020-05-26-10-07-01-731_com.google.android.gm.jpg

dusty rover May 26, 2020, 4:22 AM

#

No bro

half plover May 26, 2020, 4:22 AM

#

This was the last time i got code

#

Then no

dusty rover May 26, 2020, 4:22 AM

#

Go to your game

#

Once you verified u dnt need any code

#

I ithink u enterd a wrong password

half plover May 26, 2020, 4:24 AM

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📎 Screenshot_2020-05-26-10-09-15-777_com.tencent.ig.jpg

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@dusty rover password is same

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Login via code
Why dont i get code then thats the oroblem too

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I think i typed wrong password i troed to reset i dont get code

dusty rover May 26, 2020, 4:25 AM

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@half plover u dnt need login via code bro just enter your email.and password

half plover May 26, 2020, 4:26 AM

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I did

dusty rover May 26, 2020, 4:26 AM

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@half plover yeh bro i think u enterd a wrong password

half plover May 26, 2020, 4:26 AM

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@dusty rover why cant i reset password

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Why dont i get code

dusty rover May 26, 2020, 4:27 AM

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@half plover try tomorrow

night cloak May 26, 2020, 4:27 AM

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@half plover contact the customer service regarding this issue

half plover May 26, 2020, 4:27 AM

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I am pushing conqueror lol

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To top 19

dusty rover May 26, 2020, 4:28 AM

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Ok

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Gd luck with that 😂

half plover May 26, 2020, 4:28 AM

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I cant login bro

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📎 image0.png

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Its not fair

dusty rover May 26, 2020, 4:29 AM

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What happened to your other linked accounts

half plover May 26, 2020, 4:29 AM

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I dont have

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Fb disabled

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And i play from android no

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Now

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And i have game centre so

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Cant login

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I borrowed my frnd iphoje and linked but dont work

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Please help me

dusty rover May 26, 2020, 4:30 AM

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Try to contact customer care.but u cant fix this today u know

half plover May 26, 2020, 4:30 AM

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Where is customer care?

dusty rover May 26, 2020, 4:31 AM

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In game customer care

half plover May 26, 2020, 4:31 AM

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Ok

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What should i say there

dusty rover May 26, 2020, 4:33 AM

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Say u wnt to reset your email password.

half plover May 26, 2020, 4:34 AM

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Ok

polar marshBOT May 26, 2020, 4:34 AM

#

@warm narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

half plover May 26, 2020, 4:37 AM

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@dusty rover didnt work trash support

lament granite May 26, 2020, 4:39 AM

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is this Real admin !!!!!!

📎 image0.png

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please tell me

night cloak May 26, 2020, 4:39 AM

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No, @lament granite.

polar marshBOT May 26, 2020, 4:40 AM

#

@lament granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

half plover May 26, 2020, 4:40 AM

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@night cloak

night cloak May 26, 2020, 4:40 AM

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Yes?

half plover May 26, 2020, 4:40 AM

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Please help me

#

I dont get any code

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And i cant login via email

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I tried to support but pubg got trash customer care

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@night cloak

night cloak May 26, 2020, 4:42 AM

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Bring old K/D algorithm back

neon basalt May 26, 2020, 4:43 AM

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Could you provide a screenshot displaying the pop-up, @neon basalt?
@merry sandal

📎 image0.png

night cloak May 26, 2020, 4:43 AM

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We cannot help you with unlinking issue. Unfortunately you will have to wait since there are many users facing the issue,@half plover.

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@night cloak put your suggestion in #old please.

half plover May 26, 2020, 4:44 AM

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@night cloak icant login what should i do

night cloak May 26, 2020, 4:44 AM

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@half plover do you have any other social media account connected?

half plover May 26, 2020, 4:45 AM

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Only game centre

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And i play from android now

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Fb is disabled

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I borrowed frnd iphone and linked

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But

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What i wanted to say is there is no fair gaming environment for fair players and this is too much if they cant send code why are they adding new feature.Just of time waste

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@night cloak

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And i should wait wow

night cloak May 26, 2020, 4:47 AM

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You need to contact customer support unfortunately. We are just discord moderators so cannot help you with that.

half plover May 26, 2020, 4:47 AM

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Customer support just takes information and ask for rating

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Nothing helps

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I am a competitive player and i cant login acc this is what we wanted to see from pubg

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And i am pushing rank too

mighty musk May 26, 2020, 4:49 AM

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I am not able to login in my PUBG Account, Its Showing Your Account has been Disabled for violation of PUBG Mobile Guidelines.

But I Had not Done Anything against Your Guidelines, I always Follow Every Guidelines

And Terms

I used an app named parllel space(which makes parllel apk and then I logged in )in my sisters mobile and found out myself in this whole situation

Parllel space is not built for any kind of violation for pubgm terms it's just a normal apk

I am with pubg from season 2 and acquired ace many times without any violation I have also buyed Royal pass

half plover May 26, 2020, 4:49 AM

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📎 image0.png

night cloak May 26, 2020, 4:49 AM

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#faq 2.5 and #faq 2.6 might help you, @half plover.

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@tight mortar yes try it.. it helped my crash issue fixed..

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The apps like parallel space clones the game data so it is detected as modified data in the system. Maybe that's why your account got suspended,@mighty musk.

mighty musk May 26, 2020, 4:51 AM

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So how can i get back my account see I have no mean to cheating

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@night cloaki was playing fair

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What should I do

half plover May 26, 2020, 4:52 AM

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@night cloak 😔😔🤐

night cloak May 26, 2020, 4:52 AM

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Hello, i got msg, 3rd party, what this ?i don't use any cheat !

stiff ginkgo May 26, 2020, 4:52 AM

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@mighty musk do a file claim

mighty musk May 26, 2020, 4:53 AM

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I have done they are sending same message

stiff ginkgo May 26, 2020, 4:53 AM

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If you're white you'll get unsuspected

night cloak May 26, 2020, 4:53 AM

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@lucid tapire
any support here?

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You need to use file claim option or contact customer service in game,@mighty musk.

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@night cloak can you provide screenshot?

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yes

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@night cloak dm ?

lament granite May 26, 2020, 4:53 AM

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How can i get help for Korean version please , costumer service didn't respond

night cloak May 26, 2020, 4:54 AM

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or here?

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Here.

mighty musk May 26, 2020, 4:54 AM

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They just sending same message over and over rules are broken type

half plover May 26, 2020, 4:54 AM

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Pubg got trash support guys i am done

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I spend more than 10000$ and

storm flumeBOT May 26, 2020, 4:55 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @lament granite. Remember to read through #faq before asking questions in the support channels.

half plover May 26, 2020, 4:55 AM

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This is what we are watching for our support

lament granite May 26, 2020, 4:55 AM

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😢

robust vigil May 26, 2020, 4:56 AM

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Dont complain, @half plover. Contact the in-game customer support as the mods and admins cannot unban people in game.

mighty musk May 26, 2020, 4:56 AM

#

But customer service sucks they are bot

polar marshBOT May 26, 2020, 4:57 AM

#

@half plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 26, 2020, 4:57 AM

#

@night cloak

📎 image0.jpg

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@night cloak what this? , i don't use any cheat and i can't play now !