@sand path
#questions
night coral
night cloak
Like, it's that bad?
storm flumeBOT
Hello, @night coral!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
sand path
@night cloak yes against the terms and conditions you've agreed to.
night coral
he didn't take ban
night cloak
It's unfair..
rugged trellis
So why dont pubg ban hacker who actually break you so called TOS ???
normal fulcrum
If gfx tool leads to ban than why dont pubg understand that mid range devices are facing issues any why dont pubg officially allows players to enable extreme fps ?
@rugged trellis It's not the game. It's the device. Every device has it's limits. Most of the limits are set by manufacturer. Like maximum speed of a processor is set by manufacturer
topaz tundra
iD: 6368827447
Region: North Africa
PLataform: Android
I never played with hackers or broke the rules
slate bone
@sand path hello my account has been stolen please help me
normal fulcrum
So why dont pubg ban hacker who actually break you so called TOS ???
@rugged trellis They do get ban
sand path
That looks like the KR version @topaz tundra
storm flumeBOT
Please refer to subpoint 2.8 in #faq for further information, @slate bone. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
That looks like the KR version @topaz tundra
@sand path
You know
There's no such thing as north Africa region in PUBG
He's stating his own region real life
Not version of the game..
sand path
The game version is KR
storm flumeBOT
We provide support only for the global English version of PUBG MOBILE here.
normal fulcrum
@night cloak Don't interfere in other's issue and stay on your issue
worthy yoke
5649308611 this guy is cheating please bann him his bullits were oonly headshot and he was shooting from very far away
night cloak
Kira, I didn't know, and there's nothing that showed its global only..
So how about you don't interfere? 😩
sand path
@worthy yoke video evidence?
rugged trellis
When gfx tool can provide extreme fps and with that if a device is lag free smooth and face no problem means device is caple of handling that amount of capacity so why not officially??
normal fulcrum
Kira, I didn't know, and there's nothing that showed its global only..
@night cloak Did you check the email mentioned in screenshot? It was from KR. And if you don't understand the game, don't interfere. And don't ask a staff team not to interfere
night cloak
@night cloak Did you check the email mentioned in screenshot? It was from KR. And if you don't understand the game, don't interfere. And don't ask a staff team not to interfere
@normal fulcrum
When I said nothing shows its global, I'm talking about the discord 🤦🏼♂️
normal fulcrum
@rugged trellis Stop asking same question. Already told you gfx will give you ban. If you want to use gfx tools, ask customer support for permission to use it
worthy yoke
i forgot to record but if you look at his last gameplay you will see he is cheating hw didnt even opened ADS just shooting people from 300m only headshots
sand path
@rugged trellis that will kill your device. That's why not officially
storm flumeBOT
Hello, @worthy yoke!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
patent thunder
Something new?
night cloak
@rugged trellis Stop asking same question. Already told you gfx will give you ban. If you want to use gfx tools, ask customer support for permission to use it
@normal fulcrum
Is there any URL or channel?
rugged trellis
One last question one of my friend has been hacking pubg mobile for more than one year and he claims that its a paid hack and doesn't matter how much you report and it actually doesnot get banned why?
rustic carbon
Who get back their account after unlink
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
You can contact the customer service via the game settings, @rugged trellis. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@rugged trellis Stop asking same question. Already told you gfx will give you ban. If you want to use gfx tools, ask customer support for permission to use it
@normal fulcrum
Any URL to contact customer support?
normal fulcrum
Read above message by Machete 2.0
night cloak
One is meant for Drunked
And other for Keaton
Would guess its the Drunked one
Right?
storm flumeBOT
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
Ow my bad. Ry
nova bronze
@sand path thanks brother I got my account
storm flumeBOT
NaDeKo | GLOBAL is AFK: AFK - 2 minutes ago
eternal dew
why I can't find peak buttons
tranquil haven
how I can send message to pupg support
spring zephyr
@tranquil haven You mean the customer service in-game?
spring zephyr
@eternal dew Have you turned the peak and fire option on from the settings?
eternal dew
yes
tranquil haven
I need to send message to pupg
spring zephyr
Here you go.
night cloak
Customer care respond help me
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
night cloak
@storm flume my account is unlikely
sand path
@nova bronze 😜
nova bronze
@sand path love u mere bhai
sand path
English bro 😂
nova bronze
@sand pathsorry love u brother
placid spear
@nova bronze Bro tera Kaam Huva kya
nova bronze
@placid spear use general chat
placid spear
@nova bronze Prokiller ke channel main aja
balmy valve
Sir my account is hacked by a hacker
I want to unlink my twitter to block his access plz help , he is thretening me ,that he will ban my account ID No:5315136103
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @balmy valve, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
woeful cradle
Hi
My account get banned before 2 day and admins tell me use file claim but no one answer me
rustic carbon
@sand path i still did not get back my account...
rustic carbon
Patience.
@sand path ok.. Thank you
woeful cradle
@sand path ??
patent thunder
@sand path hi when can we get news about lost accounts?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
night cloak
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
night cloak
My game stops, every single time
I fixed, redownloaded, cleared my phones capacity
But I can't even play this game
paper shale
This account was suspended with no reason. Whenever I try to log in, it takes me to another account
woeful cradle
Admins are sleeping
night cloak
worn river
Fix pls
night cloak
i would like to report a cheater
feral knoll
@paper shale its not suspended you are logging with the wrong account
night cloak
5367347131 this is the ID can i get some help please
feral knoll
@night cloak in-game or #cheater-reports
spring zephyr
@dreamy snow If you have encountered a hacker then you can report them via the in-game reporting system.
And if you have any type of video proof of him/her hacking then you can report him/her in the #cheater-reports channel when it will be opened or you can also report him/her by using this link ---->http://cheater-report.pubgm.cc/
dreamy snow
thanks
kindred yarrow
@feral knoll My facebook account was disbled now i can't login in pubg help
woeful cradle
@feral knoll my account get banned before 2 day and you tell me use fail claim but no one answer me for 2 days
storm flumeBOT
Please refer to this channel's pinned messages for further information, @woeful cradle:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
lethal raft
A little help here
night cloak
@worn river reinstall the game
spring zephyr
@lethal raft What's the issue?
proud surge
Guys my pubg id got scammed is any one out there who can help me out
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @proud surge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
lethal raft
@spring zephyr I was trying to buy Uc from Coda shop but My country is not available there .. how do i buy it now?
patent thunder
for when we will know something about the lost account for unlinking?
kindred yarrow
@spring zephyr i contact them but they doesn't recover my facebook account
sand path
@patent thunder there will be update about it on Tuesday/Wednesday. Be patient
lethal raft
Don't have a Card and no other payment method is available
spring zephyr
@kindred yarrow You need to recover you FB account.
You can contact in-game customer service for this issue.
kindred yarrow
@spring zephyr i also contact there but they do not response me
lethal raft
If Nepal is available in Midas buy then it would be very helpful ..
patent thunder
@sand path Thanks for always answering my questions. I'll wait. but if you know something before wednesday let me know thanks
feral knoll
@lethal raft contact midas buy customer service
woeful cradle
Give me link for pinned messages
lunar kindle
I want report cheaters but its says that I dont have permission to text there
storm willow
@lunar kindle read last message in that channel
kindred yarrow
I can't follow in pubg news channel
@feral knoll i can't follow in pubg news channel
civic needle
When will the 0.19 beta release arrive?
tender star
@storm willow the same message again but i didn't get my account back... 😭😭
civic needle
When will the 0.19 beta release arrive?
worn kiln
@tender star bro this happens to me also
light osprey
Did the auto adjust graphic lower the framerate, graphic or both ?
elfin canopy
We don't have any information regarding the beta update, @civic needle
Wait patiently, @tender star and @worn kiln.
spring zephyr
@light osprey Only graphic.
storm flumeBOT
Hello, @jovial temple!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
worn kiln
@elfin canopy its been 3 months bro
light osprey
Ok thx @spring zephyr
tender star
@elfin canopy this is my 4th attempt to recovered back my account
elfin canopy
3 months, @worn kiln??
faint charm
help me
worn kiln
Talking to pubg support but there no proper conversation is being done @elfin canopy
kindred yarrow
@ItzAdiTya i cnnot follow in pubg news
elfin canopy
What's your issue, @faint charm?
spring zephyr
@atomic galleon If you have encountered a hacker then you can report them via the in-game reporting system.
And if you have any type of video proof of him/her hacking then you can report him/her in the #cheater-reports channel when it will be opened or you can also report him/her by using this link ---->http://cheater-report.pubgm.cc/
kindred yarrow
@spring zephyr i cnnot follow in pubg news
elfin canopy
What's your issue, @worn kiln?
atomic galleon
I did it.. but when they gonna get ban
night cloak
Hello! Someone hacked my facebook social media. Now he use my charracter in pubg mobile, but i can log on with gamecenter so i can follow his working. I must unlink my facebook or something. Can anyone help me?
atomic galleon
This is impossible.. they pay for uc
storm flumeBOT
Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
worn kiln
They had banned my account for violation of user agreement but i can prove that i had not done any of the violation . But they are not doing any proper conversation @elfin canopy
elfin canopy
Can you post a screenshot, @worn kiln?
faint charm
My Facebook account was locked with a security lock and when I tried to open it with the same device as the user I could not and asked me to confirm the identity through a computer or a mobile phone used before but that did not work. Can I get some options such as the date of birth or by checking by mail or mobile number Registered on the account knowing that all the information is in my possession and I hope to help me in solving the problem of my account
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @faint charm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
jovial temple
worn kiln
Which one banned one of email one @elfin canopy
elfin canopy
Report them via this link, @jovial temple.
http://cheater-report.pubgm.cc
Or wait for #cheater-reports to get reopen.
Screenshot of the banned message, @worn kiln.
undone helm
Hi
narrow lodge
undone helm
@worn kiln like me , the company has faulty system
undone helm
@elfin canopy I got banned and I didn’t do anything wrong, I trying to talk to the support about it and no response.
spring zephyr
@undone helm 10yrs of ban?
jovial temple
I decided to leave the game, I cannot enjoy playing, and nothing more beautiful than pubj🥺🥺🥺
storm flumeBOT
Hello, @jovial temple!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
undone helm
@undone helm 10yrs of ban?
@spring zephyr 10 + 7 days
elfin canopy
10 years + 7 days? @undone helm
elfin canopy
Do you have a screenshot, @worn kiln?
undone helm
I think the reason is I have two mobile device
elfin canopy
Unlinking feature has been disabled as for now, @stuck lark.
stuck lark
In the new season, can i unlink it?
elfin canopy
We don't have any information regarding the availability of unlinking feature in future updates, @stuck lark.
stuck lark
I hope i can because i was sell my account and i cannot unlink my google account
So the people who buy my account have my google account
elfin canopy
Buying and selling of account violates PUBGM ToS and will be punished accordingly.
broken tree
Can i talk with a moderator?
broken tree
I want to give you a video for season 12 hackers and I'm working on another video for season 13
The game now is full of hackers
night cloak
@broken tree http://cheater-report.pubgm.cc.
broken tree
No place for a fair game anymore
clever crystal
I just got killed by a dude with infinite health
storm flumeBOT
Hello, @clever crystal!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
clever crystal
Anybody know if i can find the name of the guy who killed me
After i quit the game?¿
night cloak
After quitting? No.
clever crystal
Forgot about weekly report
You can see every move there
Who you kill and who you get killed from
broken tree
@night cloak i want you to enter one game from my account
And take a look on the server
Some of the players says, you go get hack and kill us
Lol
night cloak
Such things cannot be done. If you have any evidence, feel free to report through http://cheater-report.pubgm.cc.
stuck lark
Arggg my google account was linked in my 2nd account so i cannot link it in my first account
night cloak
It works but due to the sheer number of reports, it takes a lot of time.
storm jasper
Hope
Is there any news about the frozen accs? As it's the 4th day n nth is lifted
night cloak
@stuck lark Unlinking feature is temporarily unavailable atm.
broken tree
Can i make a video for more than 1 hacker?
stuck lark
@night cloak in the new update , are unlinking feature was add again?
clever crystal
@night cloak is weekly report the only way to get the name of the guy who killed you
night cloak
When un link is came back? I need it too much for now
stuck lark
Im too @night cloak
night cloak
@stuck lark The feature has some issues and should be introduced again once it has been reworked.
broken tree
@night cloak the link you gave me only asking about 1 id and 1 usernam
storm jasper
@night cloak I know there is a channel for it.
I just want an answer please
night cloak
@clever crystal I'm not aware of weekly reports, unfortunately.
clever crystal
Its ingame
You have to wait for the week to end
And it shows the game statistics
night cloak
@broken tree You can fill it multiple times for multiple reports.
clever crystal
Like dropping place playzones etc
stuck lark
@night cloak but the feature will be add again ?
broken tree
@night cloak thank you 🌹
night cloak
@night cloak any costumers can un link account for players?
@stuck lark I cannot confirm. Let the team decide.
@night cloak No.
Is it unlink social media option temporarily or not cus I haven’t logged in since 2 months and I really don’t wanna miss it,
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
stuck lark
Many people who asking for this unlink issues?
craggy blade
@night cloak It is disabled currently.
broken tree
@night cloak one more thing, i have unlinked facebook from my account but I'm still seeing people from facebook and i can't delet them
night cloak
How about telling one of costumer if I access my social account i tell him un link account?
fickle wraith
Pubg is not recovering my account
night cloak
@fickle wraith Please create a new conversation.
Oh really, will it be permanent once it’s released again?
@broken tree You shouldn't see them unless you have added them in your in-game friend list.
broken tree
@night cloak nope i didn't
night cloak
@night cloak How about telling one of costumer if I access my social account i tell him un link account?
stuck lark
please reconsider the problem about the unlinked issues because many player need this feature to switch his google/fb account to new account
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @stuck lark, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
broken tree
@night cloak they are on my friend list all of them
night cloak
@night cloak Contact the customer's service in-game, please.
@broken tree Try to log out of the game and then log in using a different social media account.
Wdym I just joined the chat to get some clues regarding my issue which is the purpose of this channel
craggy blade
@night cloak Probably it will be permanent once it is released again. But can't say anything confirmed about upcoming updates.
night cloak
Ohh okay thx a lot
ashen condor
Hi, I got bling set but without the dance why? ID: 5206675843
stuck lark
Please tell me the feature will be released again PLS
craggy blade
Welcome :)
stuck lark
Just for 1 season
broken tree
@night cloak I'm not logged in from facebook anymore i removed it and always I'm logging out and in and no solution, there is a bug in the friend list
stuck lark
Are in the in-game costumer service is a bot?
broken tree
@night cloak ok i will
fickle wraith
Pubg customer service is not recovering my account
night cloak
@fickle wraith Please create a new conversation and wait patiently.
fickle wraith
Please recovery my pubg account
broken tree
@night cloak but how u could know thats a facebook friend? Or should i mark them??
fickle wraith
New conversation is not do anything
night cloak
@broken tree Just write a short description of the problem you are facing. You don't have to mark them.
broken tree
@night cloak ok thank you a lot
night cloak
@fickle wraith There were 180 000+ players who made use of the unlinking feature and 20 000+ players only from Discord who submitted our Google form. All I can advise you to do is wait patiently. The customer service is working as quickly as they can.
fickle wraith
There taking information only not doing anything
night cloak
Be patient.
stuck lark
So the feature of unlink account maybe back?
fickle wraith
Every time there saying contact us
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @stuck lark, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
night cloak
fickle wraith
Google form is not working
atomic shuttle
My account was banned without any reasons or without doing anything. My name in the game is Derba9i
polar marshBOT
@atomic shuttle:
coral geode
goes are yall getting banned for no reason ?
night cloak
Emulator?
night cloak
Please "file claim."
coral geode
i did and I wrote my problem and the bot says they can't Understand
night cloak
They will respond to you soon. Be patient.
night cloak
It does, if your account was mistakenly banned.
spark crypt
No, they respond the same for everybody
night cloak
Nope.
normal flint
Hi dear hope .
Why our accounts are getting banned for doing nothing but playing fair .
Many of my friends are getting one week are even 10 year bans for no reason @night cloak
coral geode
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @stuck lark, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
coral geode
normal flint
@spark crypt one of my friends got 10 year ban
coral geode
same thing
normal flint
I'm scared to login
spark crypt
I'm scared to login
@normal flint U also get ban withouot login
coral geode
@normal flint U also get ban withouot login
@spark crypt i was playing fine yesterday i opened the game today and I see the message banned for 10 years
cold otter
pubg is dead now for legit player they only banned for legit player now without reason and cheaters openly playing with cheats n streaming no one banned them
normal flint
If it's a bug why they never unban you after fixing
spark crypt
@night cloak And sending email to pubg mobile support, they give the same respond, always, they are laughing on our faces
normal flint
Guys let's stop chatting here so they can see our reports and respond to them
night cloak
If you did not violate any rules, you will get your account back. Don't worry.
storm jasper
hope, I didn't and it's the 4th or the 5th day. Gameloop is up to date and I got freeze 60 days
coral geode
how if we didn't get any claim number or any respond from anyone saying that they will look into it
stuck lark
Can a developer go in my account and unlink the linked acc?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @stuck lark, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
stuck lark
Im so worried about my account sorry
night cloak
For emulator issues please use #emulator-support.
spark crypt
If you did not violate any rules, you will get your account back. Don't worry.
@night cloak Same respond for everybody and and nobody gets their account back for now : s
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @spark crypt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
polar marshBOT
@spark crypt:
normal flint
@night cloak many of my friends can't speak English and can't send feedbacks . Are they going to unban automatically or the have to send respond or an email to get unbanned?
polar marshBOT
@normal flint:
dreamy kraken
Merhaba kolay gelsin ben ID isim değiştirme kartı istiyorum bir defa kullandım ama şuanki ismimi de deşiştirmek istiyorum
coral geode
For emulator issues please use #emulator-support.
@night cloak where I can find the room for emulator-support
night cloak
olive dove
@night cloak can't see the #emulator-support channel. please confirm.
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @olive dove. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
median granite
@night cloak Hi, I want the access to emulator channels please
storm flumeBOT
You can now access #emulator-chat and #emulator-support, @median granite. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.
buoyant plank
@night cloak Hello Buggy Mobile Why is this so long for me to return to my country?
knotty lance
hi is there anyway to unlik 1 social media account out of 2
night cloak
@buoyant plank Don't change country too much and it won't be long.
@knotty lance Unfortunately, not at the moment.
knotty lance
will there be any updated coming soon featuring it or not at all?
bright bolt
what if one of the social media accounts linked to pubgm gets suspended??
knotty lance
i'm asking because someone has access to my other social media account and he is asking for itunes cards or otherwise he is going to ban the account by using hacks to ban it
and i've invested over 6000$ in my account
so no way to contact support or anyway of getting help /
?
torpid dragon
Any admin here to help me
crisp garden
@knotty lance contact that other social media support and recover your account
jaunty osprey
Who do I contact top report cheater ?
cursive marsh
Hi
sterile thorn
Is there a limit on arcade
lusty dome
is it possible to play with bots only? cant find a match in NA or SA solo TPP or FPP
sterile thorn
Trying to do 800 arcade achievement, stuck on 798
humble lodge
Sir I have reported about incomplete bonus challenge coins redeem. But i didn't get any response from your side. And far now i haven't get any uc or coins back.
cursive marsh
Any admin her?
slender grove
My account not show email linked
cursive marsh
Any admin?
sly fiber
My account is banned for playing in old version emulator please help to unban my id is 5815572674
cursive marsh
Admin I have a question?
vivid merlin
@sly fiber it's a glitch they are working to fix it be patient
@lusty dome yes it is possible to get all bots in a game though its unlikely
sly fiber
So how long I have to wait because my account is banned for 60 days
humble lodge
Sir I have reported about incomplete bonus challenge coins redeem. But i didn't get any response from your side. And far now i haven't get any uc or coins back.
vivid merlin
@sly fiber I dont have an estimated time since there are hundreds of thousands of these cases you will just have to wait.
lusty dome
its sad because i cant play, only on high ping servers
vivid merlin
@humble lodge you can try to clear cache and restart the game
sterile thorn
@vivid merlin arcade count wont go up. Its stuck on 798
sly fiber
So please tell what should I do to unban my account
cursive marsh
Hallo
vivid merlin
@sterile thorn clear cache and do a routine repair and tell me if that works @sterile thorn
sterile thorn
Ok ill try
vivid merlin
@sly fiber you need to wait they are lifting the bans on emulators
@cursive marsh what's the question?.
sly fiber
I don't need to do anything
crisp garden
Yes
vivid merlin
All the wrong Emulator suspensions will be lifted.
We do not provide support for any emulators at all.
Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.
@sly fiber ^
cursive marsh
I reported player pubg mobile but it's not him I I made a mistake I reported another player.
vivid merlin
@cursive marsh was it through the in-game report system?
night cloak
1 Blocked Message lmaooo
cursive marsh
He had a ban but he is not the haker
vivid merlin
do you have his id?
cursive marsh
Yep
sterile thorn
Ok
vivid merlin
@cursive marsh can you dm me it?
crisp garden
Try waiting for few hours and play arcade
old wagon
Any mods on?
cursive marsh
Id:586104432 this not the haker
old wagon
Query regarding PMIS
vivid merlin
ok I will let someone know and check to see for you @cursive marsh
old wagon
Are all the maps allowed fr the in game qualifiers?
vivid merlin
@old wagon please go to #613267301243944960 and join the indian server for queries regarding PMIS
cursive marsh
Please he is not what I reported him I'm sorry for this player
onyx briar
any link to pubgm beta?
haughty light
crisp garden
Setting>other click yes
cursive marsh
@vivid merlin please help him but I will send you the player how do the alliance end thenk you?
vivid merlin
@onyx briar were you accepted like did you get an email from them?
onyx briar
no?
polar marshBOT
@cursive marsh:
onyx briar
i deleted pubgm beta now i feel like download it again because i hav storage
night cloak
2030?!
sand path
?
onyx briar
the beta is always open so doesnt matter if i get email from them
storm flumeBOT
You can apply for the PUBG MOBILE beta program here, @onyx briar:
:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
onyx briar
ok
crisp garden
Isn't it always in playstore when you are accepted? I can still download pubg 0.18 but I'm accepted long time ago
night cloak
creep is lurking i see
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
pure palm
Hi, any pubg employee
uncut steeple
How do you appeal a ban?
elfin canopy
File in-game claim.
uncut steeple
What if they don't respond?
pure palm
@elfin canopy i have different problem i can not send my informations by customer service.
elfin canopy
You've to send these details via in-game customer support, @pure palm
Banned for how long, @uncut steeple?
pure palm
@elfin canopy i know Sir but i could not, the conversation has closed automatically.
Please help me.
royal tide
elfin canopy
Clear cache and data, @pure palm and then try again.
polar marshBOT
@royal tide:
pure palm
@elfin canopy i already did that then i delete the game then tried from another phone but still facing same problem.
elfin canopy
What was their last response?
uncut steeple
@elfin canopy
My friend has been banned for 5 days.
elfin canopy
Start a new conversation.
pure palm
Sir, i did that, i got same end.
I tried many times but same.
By the way i have some screenshots that prove it is my account
Most people have been recovered their accounts except me.
elfin canopy
Contact customer support,@pure palm.
pure palm
@elfin canopy
Am I send my informations or what?
slender grove
My account not show email linked @elfin canopy
elfin canopy
No, don't send information, contact them regarding your issue i.e conversation is closing without taking details, @pure palm.
You mean the new link email/phone feature, @slender grove
slender grove
Yep
pure palm
@elfin canopy thank you Sir, i will try it.
elfin canopy
It's not available to everyone yet, @slender grove.
queen pine
Unfortunately, you are not serious about fighting hackers, a large number of cheaters are present in the game and the company does not treat these
slender grove
Why?
elfin canopy
It's just available for some users, soon it'll be available for everyone else too, @slender grove.
storm flumeBOT
Hello, @queen pine!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
radiant fulcrum
why my acc got banned... i didn't play with any cheating players..
slender grove
Ok thanks @elfin canopy
polar marshBOT
@radiant fulcrum:
night cloak
@queen pine report that in Facebook
sterile thorn
pure palm
@elfin canopy
I got respond.
sterile thorn
Doesnt move from that
cursive wagon
queen pine
This person challenges the company to ban it and now he makes a live broadcast while using the hacker
5659110199
crisp garden
@cursive wagon there's an option to decrease their merit
gaunt ermine
Hello
elfin canopy
That's just an automated response, @pure palm.
Please post about your issue in #old
Post about it in #old, @sterile thorn.
Live broadcasting? Where,@queen pine?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @gaunt ermine. Remember to read through #faq before asking questions in the support channels.
sterile thorn
@elfin canopy already did
gaunt ermine
@storm flume ok
night cloak
@storm flume hi, i am facing issue related to prime plus subscription, i did not received the bonus 300 UC..
I have messaged on in game support but didn't got any help.
barren trench
I have problem of new linking function i am getting password incorrect
torn onyx
What is considered to be a character? I have counted and it’s not exceeding 14 chars at all?
storm flumeBOT
You can contact the customer service via the game settings, @barren trench @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
crisp garden
Some special characters can take up 2+ space
toxic tundra
Hi ,
torn onyx
Ohh okay@crisp garden ty for the info
night cloak
@storm flume i have already referred and already messaged there, but still i didn't get any help from customer support
formal steeple
Hi dear pubg mobile
I got band with out any reason please to check this and return me back really I didn't cheat and I didn't know how this happened
ID 5312939396
Help me please
night cloak
@formal steeple for how long
formal steeple
@night cloak 10 year
hollow heath
I have cheater video evidence without sound. My phone doesn't record in game sound
polar marshBOT
@formal steeple:
storm flumeBOT
Hello, @hollow heath!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
night cloak
If the evidence is clear then it's ok @hollow heath
Can someone help me rn?
@night cloak what's the issue
We registered for PMIS 2020 and did very good in qualifiers match and then after completing it we realised we got an email that said incorrect team information and we had to change that till 23rd may and now we saw the email it didn't give any notification, can we still get qualified?
toxic tundra
2 days ago while playing PUBG I got a pop up saying my account got frozen for 2 months until 20th of July (it says update emulator but it is updated) but I don't use any hacks or didn't play with any cheater as well. I do live stream so it's really impacted so please help me out asap. Or giev me a proper reason what's going on, this doesn't make any sense 😟
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
hollow heath
2 cheaters in one game. I have character ID of one cheater but I don't have the other cheaters ID. I have his name and I can't search it up. What should I do
His name
clear dirge
Can anyone sponser me a headphone
night cloak
@clear dirge no
clear dirge
Ok bei
hollow heath
Because the other cheater killed the cheater number 1s teammate and the game ended.
toxic tundra
@night cloak Bro can you please help and reply to my concern , thanks
night cloak
@hollow heath maybe some of your friends could find that
@toxic tundra check the pinned message
rich steppe
When We Get Result Of PMIS
quaint bough
My account got banned by mistake only because I have jailbreak on my iphone and didnt use it for cheating
And the pubg team told that
" We will not implement punishment only because you are using jailbroken devices."
This is my ID
5106457260
rich steppe
When We Get Result Of PMIS
sour gale
I have video evidence for cheaters do streaming live on Facebook
How can sending video evidence
crisp garden
@rich steppe ask in Indian pubg mobile server in #613267301243944960 about pmis
polar marshBOT
@quaint bough:
night cloak
I need help in game pubgm Customer care not responding
@sour gale report that user to Facebook
@night cloak what's the issue
My account is unlikely@night cloak
Can you explain
Account lost@night cloak
Could you please explain how you lost it @night cloak
@night cloak yes
New account create already sent all details@night cloak
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
zenith zinc
Where can you find AR accuracy stats?
solemn oxide
Why a person tier resets to bronze 5 what's the reason behind that
elfin canopy
Ban.
solemn oxide
Permanent?@elfin canopy
I'm just asking coz my friend tier reseted from ace to bronze
elfin canopy
Every ban resets tier.
solemn oxide
So that's permanent ban?
night cloak
Im getting high ping from last 3 days while i used to get 100 ping before, now its 300 plus?
bold siren
It might be an internet issue.
night cloak
Its high speed if i change to another sever its working fine only in asia server
stiff ginkgo
Solo or squad?
rustic sentinel
I was in the lobby with my friend and he told me that he saw my msg of (HELLO GUYS) in the WORLD CHAT but i didn't send any msg there then how's that possible?
night cloak
@bold siren from season 2 im playing in asia server from uae, i start to push for conqueror this season from begning it was fine till last weekend i reached ace 4 star, But now the ping is very high and cant play at all l. Im loosing my points and time and money too for nothings,
amber cedar
Why he is mvp. Other teammate having high kill ,more damage,more revive. I dont understand how?
Can anyone reply?
night cloak
Can anyone reply?
@amber cedar he have less kill but he might kill higher tier real players,killing bots or low tier players get u less points, and he might have high heals points healing gives u extra points
amber cedar
Ok thnx
lime juniper
@lime juniper
is this u?
if yes.. which giveaway is this and how you whatsapp on his no. but the guy you want is me?
That is not me, @sage mica. We never contact players on WhatsApp.
hexed axle
@lime juniper How long will it still take to resolve the suspension of accounts for two months, because they solved that problem quickly for some and others we are still waiting?
lime juniper
Please contact the customer service.
amber cedar
Why some people can see guncraft option and some cant
lime juniper
The feature is currently available to a limited number of players for testing purposes. It will be available to everyone soon.
amber cedar
Ok
hexed axle
I did so far and I only have bot responses, none of them answered my message @lime juniper
lime juniper
Please do not repeat your questions here when we have answered you. Contact the customer service and wait patiently.
night cloak
@lime juniper why im getting high ping in Asia server? I used to get 100 to 120 before now im getting 300+ and my Internet is working well.
lime juniper
That may be because there is currently a higher load on your Internet service provider and/or on our game's server.
calm citrus
@night cloak My account was stolen how I recover it
@lime juniper My account was stolen how I recover it
coral maple
When do I get the region title? And for how long
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @calm citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
That may be because there is currently a higher load on your Internet service provider and/or on our game's server.
@lime juniper thas strange cuz im playing from season 2 in same server never had thia kind of issues, from last 3 days i cant play at all,im loosing my mind after all the time and money i put in for this season to reach conqueror and im losing my points and time.
lime juniper
We did not have a coronavirus situation back then either, where millions of more people are playing games than usual.
Try following common troubleshooting tips (https://www.google.com/search?q=how+to+solve+high+ping+in+mobile+games) or wait patiently until it is resolved by itself.
calm citrus
@lime juniper @night cloak My account was stolen how I recover it
storm jasper
@lime juniper
Hey
Any news about the frozen accs for 60 days when? Gameloop is up to date?
night cloak
@storm jasper please do contact the customer service
storm jasper
They give the same reply over and over
coral maple
When do I get the region title? And for how long
storm jasper
I think it's useless
coral maple
@night cloak help
night cloak
Top 100 players of each region will get the title for a week @coral maple
Every Monday at 00:00UTC
coral maple
Okay
nocturne trench
Accunet lost
Hello soldier.
Thank you for your patience.
We are pleased to inform you that we performed a restore of the account data that met the requirements. You should now be restoring your original account.
However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need to conduct further investigations. We ask that you read the instructions again and follow them carefully, then contact us again and send more details by clicking on the "New Conversation" option.
[Important] Please do not use different accounts to request the recovery of the same lost account, as this will make the process of recovering it difficult and prolonging it. Thank you very much for your cooperation. We will always be available to help you as quickly as possible.
At the present time, if you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the details of the problem and a screenshot that explains it, and we will be very happy to help you.
Thank you for supporting PLAYERUNKNOWN S BATTLEGROUNDS Mobile!
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @nocturne trench, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
ruby solstice
cyan citrus
@lime juniper , can u tell me the exact time cheater-report will open today ?
calm citrus
@lime juniper @night cloak My account was stolen how I recover it
night cloak
stop spamming the same message again and again contact the customer service of that stolen platform as we can't help you with that issue.@calm citrus
uncut hare
@lime juniper Hello! tell me how can I find out when the #cheater-reports channel opens? Because the channel opens every few days for a short time. The notification settings for this channel say that due to the size of the server, notifications do not come.
toxic sky
ebon berry
Hi i have 2 accounts link in one social media but I can’t get my old account please help thank you
shy mist
@night cloak ask that in Indian discord .
ebon berry
Hi i have 2 accounts link in one social media but I can’t get my old account please help thank you @lime juniper
unique basin
I was using gameloop, but for lag and stuff i tried to use smartgaga. so after login into my account in smartgaga i got banned for 10 years . Just out of suspense i tried to create a guest account it got banned just after creating it. anyone can help me?
sour gale
@lime juniper hello , you said that this cheater is suspended , and when we chacked his account we found it not suspended , this cheater is already posted in cheater report channel
woeful cradle
Hi I have vedio for haker what is the link of report hakers
iron solstice
@lime juniper when will be the false ban uplifted ?
night cloak
@shy mist Indian discord ok thanks
polar marshBOT
@unique basin:
woeful cradle
??
shy mist
@woeful cradle it's #cheater-reports ..The portal will open in about 4;30hrs from now
woeful cradle
Ok thanks brother
shy mist
Welcome friend
short eagle
@woeful cradle http://cheater-report.pubgm.cc/
night cloak
Hello I didn't use any cheats and they locked my account for 10 years it says access restriction due to the market purchase abuse , Any help?
rustic carbon
Hello soldier.
Thank you for your patience.
We are pleased to inform you that we performed a restore of the account data that met the requirements. You should now be restoring your original account.
However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need to conduct further investigations. We ask that you read the instructions again and follow them carefully, then contact us again and send more details by clicking on the "New Conversation" option.
[Important] Please do not use different accounts to request the recovery of the same lost account, as this will make the process of recovering it difficult and prolonging it. Thank you very much for your cooperation. We will always be available to help you as quickly as possible.
At the present time, if you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the details of the problem and a screenshot that explains it, and we will be very happy to help you.
Thank you for supporting PLAYERUNKNOWN S BATTLEGROUNDS Mobile!
@nocturne trench when did you get this mgs
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @rustic carbon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
night cloak
That doesn't answer my question tf
nocturne trench
@rustic carbon My brother got this same message
rustic carbon
@rustic carbon My brother got this same message
@nocturne trench when
nocturne trench
yesterday
@rustic carbon
night cloak
How can change password for new pubg login with mail??? @storm flume @nocturne trench @rustic carbon
split narwhal
guys can i unban my account here?
final spade
What should I do after receiving this message
split narwhal
@final spade are u got ban??
desert mason
Hello
I'm having an issue with linking my account and I hope you can assist me
I want to unlink my account from my twitter account and link it with my facebook account but I can't do so
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @desert mason, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
topaz idol
Welcome, my friend, I have a Bebji account that was classified for 10 years without the use of any third party, and I was wronged
frail thistle
@night cloak They were saying something is wrong with unlinking account
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @frail thistle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
frail thistle
Yup literally that
coarse tree
hello i want to report a hacker . he is boosting his teammate to conqueror. i took video. and admin online?
feral knoll
@coarse tree #cheater-reports
coarse tree
i can only report in monday?
coarse tree
sure
frail thistle
Just a few hours remaining, better wait if you ask me
coarse tree
i need to upload my vid to yt for show my video?
feral knoll
yes
left frigate
??????
versed scarab
Hello
wild bluff
Is the zombie mode coming back?
unkempt skiff
Guys you are telling me from 3 days you xan log in later to your account and the 2 months ban bug did not remove my id is 5602508137
versed scarab
I have a problem when i come to report on some one the name and id be hide
dense sonnet
I have banned 10 years for no reason, how can we handle it?
round horizon
vaneo3 cheater, streaming with cheats +can send proof
ebon nacelle
What happened to the unlink button? I was in my settings just now and it was there but when I clicked out of my settings it disappeared ? Now when I go back it's not there anymore ?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @ebon nacelle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
round horizon
Closed
ebon nacelle
@versed scarab it's a bug since the most recent update
Will have to wait till they open on Monday @round horizon they're closed on weekends
terse jolt
I am tired of havker z
bold siren
That feature is currently disabled, @ebon nacelle.
ebon nacelle
Yea the bot told me @bold siren
versed scarab
When the game can fix it it’s so many cheaters i need to know they id to report them here in game no one answers me and no one take bands from report
bitter helm
dreamy torrent
No one care hackers? My reports are going on trash or what?
versed scarab
They make more money from hackers I guess @dreamy torrent
ebon nacelle
Try recording it and posting it in #cheater-reports @dreamy torrent
steady summit
i need to support
I was in quarantine and my brother was the one who playing in my account and now I returned safely to find my account has been taken ban for 3 months, please what is the reason and how can I recover my account?
blissful valley
Hi .. pubg frame drop in ipad pro .. the dimensions are completely wrong.. I take cover but others could see me well !
steady summit
hi
snow quest
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @snow quest, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
scarlet iron
The new feature date is unlinking social communication in PUBG MOBILE
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @scarlet iron, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
humble orbit
halcyon garnet
Help pls
I get ban for no reason
I dont use any hack
My account from s2
Pls i want my account
My id is 534982327
silver holly
I lost my pubg account progress linked with FB suddenly when i try to relog after reseting my phone. I play pubg mobile for years. I top up uc and buy RP. My ID is 517856454
grave wedge
Hello I play on OppoA9 2020 And few days back I just realized my device supports 60fps as well(approx 2months) since then my Akm gun takes approx 7seconds to finish it's 30 bullet magazine [ If I pickup Akm and use 1-2mag it works pretty fine, but after that I can feel my gun is literally slow as it takes 7 seconds to unload a clip! lost couple's of fight as well due to it if any mods available I can dm the clip explaining the whole matterz thank you.
gleaming barn
this gamer Hack but i don't knoww this gamers ID
vapid tundra
I can't tell who is watching me on the watchlist During the game, if there is a problem, please fix it
Device:IPAD AIR 2
ID:5305436925
gleaming barn
ı'm banned to PUBG MOBİLE TURKEY discord server this reason, I triggerd to arabic gamers for uses hack and Administrator banned ne pls help me pls bro
faint topaz
Hello
steady summit
hello
faint topaz
Can you help with this problem?
short eagle
State your problem
steady summit
I was in quarantine and I had not used the account for 14 days and my brother was the one who was playing on the account and was playing clean toys and I don’t know why I don’t count and how can I return the account
faint topaz
Alliance in North America duo !!!
cerulean fractal
What
faint topaz
storm flumeBOT
Please do not use any other language aside from English in this channel, @tidal zenith. Refer to #613267301243944960 for language channels.
tidal zenith
ok😂
red gyro
Hello can you help me please, my account just got banned for 10 years for no reason I never used cheat and not teaming with cheaters my emulator is up to date and all clean and also my mobile.
this is my account
red gyro
Fill an in game report @red gyro
@short eagle how to do in game report help i don't know what to do ?
hexed jasper
How or when i can post a cheaters video or share the link in cheaters reports ? It's closed
short eagle
@hexed jasper read the latest msg sent there
polar marshBOT
@red gyro:
hexed jasper
@short eagle thank u from what i read it's manually viewed and it's not ganna be a waste of time like if a hacker is killing left and right he will be soon punished
short eagle
Yes
modern gorge
Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
5185273589
tidal zenith
I have a 3-player alliance video.
steady summit
I entered the dialogue window and was not answered
tidal zenith
How to send the video because the conversation does not accept links
hexed jasper
I was playing solo and i filmed a 3 solo team up squad one of them at least have wallhack so waiting to post their id
vivid merlin
@tidal zenith please report them via the in-game report system
tidal zenith
@vivid merlin
I did, but none of them were banned.
modern gorge
رجعو حسابي بلاكم انتو
storm flumeBOT
Please do not use any other language aside from English in this channel, @modern gorge. Refer to #613267301243944960 for language channels.
steady summit
@short eagle @vivid merlin I was in quarantine and I had not used the account for 14 days and my brother was the one who was playing on the account and was playing clean toys and I don’t know why I don’t count and how can I return the account؟
vivid merlin
@modern gorge please state your issue in english
cerulean pagoda
Hi admin
vivid merlin
@tidal zenith all I can advise you to do is to report them in-game and wait
modern gorge
Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
5185273589
cerulean pagoda
I unable to acces to my pubg account
vivid merlin
@modern gorge please click file claim and contact customer servie
cerulean pagoda
This my id:5808215902
tidal zenith
@vivid merlin
ok🤦🏻♂️
cerulean pagoda
steady summit
@vivid merlin help
vivid merlin
@steady summit can you elaborate me more on the issue?
@cerulean pagoda please read faq 2.6 in #faq
cerulean pagoda
Pleas respond on my request
steady summit
@vivid merlin I was sick and I went to the isolation hospital for 14 days and my brother was the one who played on the account and was playing normal. When I came back, the account was suspended for 3 months. Why?
vivid merlin
@cerulean pagoda ah my bad read 2.2 in #faq
@steady summit please click file claim and wait for a response you can also contact customer service for this issue we cannot help unban accounts here
steady summit
@vivid merlin can you help me
vivid merlin
@steady summit as I already said please click file claim and wait for a response you can also contact customer service for this issue
tribal pecan
Can you give information about when account activation feature will be activated again?

plush kelp
Guys when they gonna to start the update
steady summit
@vivid merlin I did this but there is no point because it gives me that he cannot understand what I am saying
vivid merlin
the update for the beta is already out its update 0.19@plush kelp
@tribal pecan what do you mean by account activation?
plush kelp
Account unlink
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @plush kelp, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
steady summit
This is the conversation
tribal pecan
@vivid merlin account link deletion removed, asking if it will come again
dull berry
Hello pls help me to get my scope on button.. it's suddenly vanished from my controller... it's showing when I go into control settings but when I play it doesn't show.. and I'm not talking about quick scope it's properly working.. and not talking about peek and fire.
I am certainly talking about scope on button..
vivid merlin
@tribal pecan you mean the unIinked feature we had?
atomic hollow
Which time we can get the conqueror ?
vivid merlin
@dull berry please try to do a routine repair
atomic hollow
in 1 hour or
vivid merlin
@atomic hollow 00:00 UTC on Monday
dull berry
Where is routine repair.. option
In main menu i have tried repair button but it's no use. It's still the same
steady summit
@vivid merlin This is the conversation
vivid merlin
@dull berry have you tried to see of the scope is there on other layouts?
@steady summit like I have stated before click the file-claim option to appeal your ban, unfortunately we cannot help unban people here
dull berry
Yes every layout .. i tried..
I have reset every layout
But nothing... I have reinstall the game 2 times
vivid merlin
when you clicked repair what option did you go with to repair?
steady summit
@vivid merlin ok thanks for your help 😭
dull berry
@ @vivid merlin i have go to routine repair
vivid merlin
@dull berry ok clear cache uninstall reinstall do a routine repair and try it, if it still doesnt work please report it in the #old @dull berry
fierce harbor
Hello My name is (ｊｕｚｉｆ彡) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5231666668)
neat turret
Because the event is over. There will probably be another event in the future@night cloak
Because that's how events work
trim shuttle
@fierce harbor this game is still earning money they cannot even help us
night cloak
@neat turret
When we will have the character voucher
vivid merlin
@fierce harbor please click file-claim and wait for a response
neat turret
No idea.
vivid merlin
@trim shuttle go to #chat or #pubg-mobile to talk this channel is intended for support use
night cloak
Can anyone help
trim shuttle
We click the file claim there is a bot coming up which is all about dead
How can i tell him that i am banned for 1 weak for no reason
feral sandal
there is an emulator bug that doesn't show who is spectating me. i tried it with my friend and he was spectating me but it didn't even show anyone spectating. is there a way to fix it?
steady summit
@trim shuttle I Banned for 90 day for no reason
fierce harbor
Plz Please advise me of the account recovery link
shadow ivy
!rank
storm flumeBOT
This command is disabled in this channel, @shadow ivy. Please execute the command in #481204134859505684 instead.
vivid merlin
@fierce harbor please click file-claim to appeal for the ban
fierce harbor
The linke not work
vivid merlin
@fierce harbor what does it show when you click file-claim does nothing happen at all?
steady summit
@olive dove
trim shuttle
@steady summit i know how it feels when you were banned for no reason this game are you emulator player..?
steady summit
@trim shuttle yes
night cloak
@frail thistle Do you have a solution
vivid merlin
@steady summit I have already told you how to appeal for the ban please click file-claim we cannot help with unbanning accounts here, please dont repeat the question
night cloak
@vivid merlin how to fix this 3 links. on my account
vivid merlin
@night cloak you will just have to leave it there, right now there is no unIink option available due to issues with it and we dont have an estimated time when it will arrive
steady summit
@vivid merlin Completely know and gone, but there is no help at all
vivid merlin
@steady summit I am sorry that there is non you can try and contact customer service or use the file claim button to contact them
night cloak
When the unlinking is available, the account will be returned linked to 2 links @vivid merlin
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.
The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.
night cloak
Why have I not got the regional title yet ! And even I don't see anyone with a region title right now
vivid merlin
@night cloak you will get them at 00:00 UTC on monday
@night cloak yes have you tried to contact customer service and let them know what's going on with the 3 links?
steady summit
@vivid merlin So I gave up and promised to you
night cloak
@vivid merlin it's already 00:00 UTC on Monday
No, I did not contact customer service, how can I contact customer service?@vivid merlin
vivid merlin
@night cloak then maybe wait a bit longer and check if not you can contact us here again
@night cloak you can read faq 5.3 in #faq
warm sequoia
Guys do you know if report channel gonna be open soon or not ?
night cloak
@vivid merlin okah, thanks
sharp onyx
@warm sequoia report channel will open in a few hours
sharp onyx
No, u can only post 1 per msg. Please read the pinned msg in that channel
warm sequoia
Allryt
night cloak
@vivid merlin one more question, I'm on conqueror and if I play 5 matches to collect the frame and die in the start and drop down from top 500 would I still be in conqueror for that day as long as I'm on ace
vivid merlin
@night cloak if you dropped down I dont think so however you might still be able to get the frame I'm not 100% positive
warm sequoia
I don’t think if u loss points
cyan citrus
@vivid merlin one more question, I'm on conqueror and if I play 5 matches to collect the frame and die in the start and drop down from top 500 would I still be in conqueror for that day as long as I'm on ace
@night cloak yes you will even u drop from 500 , u will be conqueror for 24 hr .
sharp onyx
You can get it even if you lose points. Its just that the next day you wont be in conqueror anymore
obsidian kite
Anyone?
hasty fractal
@obsidian kite did u try repairing the game?
night cloak
Thanks everybody
obsidian kite
Repairing?
hasty fractal
Yes
obsidian kite
Not yet. Lemme try it
warm sequoia
Try log out then log in
sharp onyx
Logging out and in doesnt help with game files
zinc mulch
My season profile is not updated to season 12 , its only showing upto season 11, i need help
vivid merlin
@zinc mulch have you tried repairing the game?
obsidian kite
@hasty fractal is this the reason. I re-downloaded the game a day ago. Haven't finished that
zinc mulch
I couldn't find the option and it close my conversation
hasty fractal
@obsidian kite is it ok now?
vivid merlin
@zinc mulch ok so go into settings>basic, there will be a logout button at the bottom left click that and at the right hand side it will say repair click and do a routine repair
zinc mulch
Ok
night cloak
i have been changed my current country , but now i can't change it back to 180 days, help me change it now
sharp onyx
@night cloak There is nothing we can do about it. Please wait for the timer.
night cloak
@sharp onyx
But 180 days is to much :(
crisp garden
Don't change too often
vivid merlin
we are sorry for the inconvenience but we cannot help change it until 180 days is up
night cloak
@crisp garden
I know but i want change it back to my country
crisp garden
Only option is to wait. You should know that changing country/region has a cooldown
night cloak
@crisp garden
Thanks for replying :*
vivid merlin
what's the issue?@slate frost
slate frost
I bought uc but the system dedect it and when I contact support service they reply me with this answer but the problem not solve
vivid merlin
@slate frost you get a uc deduction from purchasing uc from non officials site/third-party sellers
you can purchase uc from official sites such as midasbuy or through playstore
glossy stone
When cheater report channel will be open !!!
vivid merlin
@glossy stone it will be open soon
slate frost
No that was in the past and pubg already dedct from me and they said don’t do it again so I listened and 2nd time was from apple store
vivid merlin
@slate frost if you already did it once it wouldnt deduct unless you bought it again from non official sites, please be patient and wait for their response
slate frost
Yeah but they close my ticket
hasty fractal
@slate frost why don't u use ig payment
sharp onyx
In the message it says that you should contact them again if the issue isnt resolved.
Use keywords like "Issue unresolved" next time you submita ticket
zinc mulch
@zinc mulch ok so go into settings>basic, there will be a logout button at the bottom left click that and at the right hand side it will say repair click and do a routine repair
@vivid merlin i did routine repair still season 12 is not showing ,only upto season 11.
slate frost
It’s like 4 times but no idea why pubg didn’t solve my problem if you want I can now buy same amount of uc but I still will receive uc deduction @vivid merlin
@hasty fractal how can I use that ?
hasty fractal
I mean from in game
crisp garden
Click the + sign next to uc
slate frost
@hasty fractal I did it but still they deducted
vivid merlin
@slate frost you can contact them again about it, we cannot help with in-game purchase related issues
slate frost
@sharp onyx will try this option but am trying to solve this now for 10 days 😭
sharp onyx
I hope your issue gets resolved soon
night cloak
any admin in here?
sharp onyx
Not rn, but please do state your issue
night cloak
i hv a big problem i need admin pls
crisp garden
We can't help you if you don't state your problem
vivid merlin
@night cloak you can state your issue in here and see if we can help or you can wait for an admin after you state it
night cloak
i hv reporterd a preson i touth he is a cheater and when i look in to hem i see he is a youtuber and not a cheater at all
elfin canopy
Reported where, @night cloak?
night cloak
in here cheaters report
sharp onyx
A false report will not lead to a ban, dont worry
elfin canopy
If the player is clean the team will reject the report later.
You don't need to worry
elfin canopy
If the player is suspended, then they were a cheater
sharp onyx
Cheaters also have youtube channels. So its not necessary that a YouTube account means a person is clean.
Good job on the reporting. Thank you
sharp onyx
@tired jacinth yes, a lot of people. What is your issue?
night cloak
i know but belive me am sure 100% he is not a cheater thats why i need to close my report
tired jacinth
in the middle of the fight the player freezes like i cant move and the shooting button stop
hasty fractal
@night cloak don't think you can undo it
crisp garden
Well of they got banned meaning they are a cheater
tired jacinth
ios 13 😔😔😔😔
vivid merlin
@night cloak please do not worry yourself if he was banned it means that the report team has found him cheating
tired jacinth
not only me alot of my friends @sharp onyx
night cloak
can i dm @vivid merlin ?
hasty fractal
@tired jacinth yes when u press the buttons at the same time it does happen.
tired jacinth
@hasty fractal true 😣
tired ridge
I need help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @tired ridge. Remember to read through #faq before asking questions in the support channels.
gentle elm
Hello PUBG MOBILE My account was banned once I entered the game knowing that I didn't
use any cheat software
I have downloaded a new emulator that claims to speed up the game and
I think it's a reason
My old account from the first season I buy seasons 45678 Level more
than 60 and I have a clan Level Max (im leader) Why would I use the
cheat program on my account I have never played in cheating in my life 😭💔
my K/D 3 Not more than im Normal palyer
Refer to my account record I think it got a mistake
id:567095364
name:ＭＯиＴαＮα
I have been wronged
I will wait for the good news.
tired jacinth
anyone can solve it ? @hasty fractal
hasty fractal
Not sure
night cloak
@vivid merlin can i dm pls
elfin canopy
Banned for how long, @gentle elm?
sharp onyx
@gentle elm usage of unofficial emulator softwares can lead to a ban. Please only use the official emulator named "gameloop"
vivid merlin
@night cloak we have already solved your issue and told you the answer please do not worry he wasnt banned for no reason
tired jacinth
@night cloak bro stop spamming its a channel to help us not for making friends
hasty fractal
@tired jacinth It happens when you update the phone, when did it start happening?
gentle elm
iam use smartgaga emulator
tired jacinth
when i updated my phone to ios 13.4
night cloak
@vivid merlin it says in here player suspended but i cheak in the game he is not bannded
gentle elm
10 yers
sharp onyx
iam use smartgaga emulator
@gentle elm
Thats exactly the reason you got suspended. Smart gaga is a 3rd party software
crisp garden
It Takes some time to reflect ingame
night cloak
am not makeing a friends i only want to solve aproblem
hasty fractal
@tired jacinth I'm sorry to hear that, but your problem might get fixed in the next update.
night cloak
what does that means?@vivid merlin
tired jacinth
@hasty fractal i hope so , because all my clan play with the same layout and now nobody is playing pubg because this bug is so annoying
crisp garden
@night cloak it takes some time to reflect in game
night cloak
how much time we are talking about?
hasty fractal
@tired jacinth I'm sorry that I can't help you! Be patient and wait for the next update :)
night cloak
@crisp garden how much
crisp garden
We don't know but it takes some time
tired jacinth
night cloak
like how much?
tired jacinth
@hasty fractal
night cloak
@crisp garden ?
sharp onyx
@night cloak The person's accoubt will show in game. Its just that they wontbe able to log in and play
crisp garden
We really don't know
hasty fractal
@tired jacinth Yes! So let's wait for the next update
night cloak
is there any chance he dont get ban? if its says in here playes sespennded?
tired jacinth
okay , thank u for being kind
hasty fractal
@night cloak If it's green colour then yes, the player will get suspended
vivid merlin
@night cloak what's the account you reported him on what's it called?
sharp onyx
@tired jacinth hey, have you turned on guided access from settings?
vivid merlin
@night cloak can you send me a link or screenshot of your report please?
night cloak
can we talk privet pls@vivid merlin
vivid merlin
@night cloak if you can dm the link or screenshot if the report I can help you
night cloak
yes i can
vivid merlin
ok my dms are open feel free to send it
zenith bear
Is the account unlink option removed
sharp onyx
@zenith bear yes, its been removed for now. Please wait for further announcement regarding this
halcyon garnet
@PUBG MOBILE#5879 Hi my account has been banned without any reason knowing i did not violate the company’s rules and did not use any hack or other thinks . Please take the problem as soon as possible
My id : 534982327
@tired ridge:
@polar marsh i read this and i dot do any think from this pls help me
hasty fractal
@halcyon garnet press claim-file
sharp onyx
@halcyon garnet please click on the blue button in the screen
halcyon garnet
And ?
@halcyon garnet please click on the blue button in the screen
@sharp onyx what i should to do more ?
sharp onyx
Then read the instructions and follow the steps
polar marshBOT
@halcyon garnet:
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @burnt sky. Remember to read through #faq before asking questions in the support channels.
burnt sky
#howtorecoverunlinkaccount
storm flumeBOT
Please refer to this channel's pinned messages for further information, @burnt sky:
:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
high sorrel
This player hasn't been banned yet. You've put the report on the side ✅
5161929909
It's been over a month and not banned
elfin canopy
Did you reported them in #cheater-reports, @high sorrel?
high sorrel
Yes
odd raven
I need help when I lost my account and submitted my information to customer service. I received a message that my account was restored. When I log in and try again, I did not find my account and the game was deleted more than once. Can you help me in this, 17 days have passed and I cannot recover !!
elfin canopy
Can you provide me link of your report in DM, @high sorrel?
Try starting a new conversation again, @odd raven
high sorrel
@elfin canopy yes one moment
sharp onyx
Just to make sure, @high sorrel do you still see stat changes in the person's account or are you just saying because you still "see" the account in game?
odd raven
@elfin canopy I have tried and tried and tried but to no avail they make me wait three days and say I have recovered your account and I am not ready!
high sorrel
@sharp onyx Yeah, he's still using the hack
bronze cairn
Hello my name is norah
My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game I didn’t even use vpn or something like that i was playing a team death match randomly and they banned me for no reason!! This a picture of that match so i can proof that i didn’t do anything.I hope that my account will be returned and removed from it. This is my account ID 5242059986
elfin canopy
@bronze cairn can you send me a clear screenshot without circling it?
bronze cairn
runic citrus
I got the “Bling Set” from the supply crate as a permanent item but i cant find its dancing icon in the inventory!!! although i used it today morning and saw it but suddenly the dance of this suit has disappeared!!!! Any help !!!
My account ID 5284030223
storm jasper
@bronze cairn emulator?
runic citrus
Thanks alot @elfin canopy
polar marshBOT
@bronze cairn:
latent prism
Hi, is it the right place to make a recommendation to increase scope loot and over all loot in erangel and hot drop areas in erangel. thanks