#questions

1 messages · Page 807 of 1

vagrant onyx
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@night cloak file claim

night cloak
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@vagrant onyx file clime?

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@vagrant onyx I want the blocking history this article comes out

unborn kestrel
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if you download Jailbroke, get the band

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I want to download Jailbroke

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Get a Band؟

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If you download it

sand path
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No

night cloak
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@sand path bro

sand path
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?

night cloak
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The support team was blocked for 2 months after the emulator update

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The status of his account seems usual. You can play by logging into the game. If you encounter any problems entering the game, please click on the button below and check how it can be repaired.

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I want the blocking history this article comes out

sand path
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Ummm clear cache. And restart device. I have no idea about this.

humble night
#

How can I report a hacker here

night cloak
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@sand path You have a solution for those blocked for 2 months

agile elm
#

Someone please help, my pubg mobile will not even start up anymore, I have deleted and reinstalled and nothing fixes it

sand path
#

Unfortunately, No

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Disable developer mode is settings @agile elm

cinder trout
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There is a hacker in my personal account in the PUBG game
I want to unliked my game center account from the PUBG game

agile elm
#

I cannot even get the app to open

cinder trout
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Please i want help 😭

sand path
#

@agile elm device settings

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @cinder trout. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

regal fossil
#

I went report a cheater..

gentle moon
#

Good evening,

I recently got my account back after the unlinking issue. Now I would like to unlink the other account

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @gentle moon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

chilly sail
#

My account login to my account lose it help me help me my account close it

bright zenith
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I want to report a cheater and allied in solo mode

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Please help me 😫

maiden yoke
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@woven atlas @sand path is ( BT๛CRAZY) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 5118964739

robust vigil
#

Hello, @bright zenith

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT
#

@maiden yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bright zenith
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I've been informed of this link a few times, and it's not banned.

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You're honorable.

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I'll send you the picture as proof.

still narwhal
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Do you review accounts ?

patent thunder
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Has anyone recovered their account today?

trim shuttle
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No pubg is still making money

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Non of a developers cares how bad to ban a people which are not playing with hackers

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Tattii Game

storm jasper
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What about the frozen accounts?

still narwhal
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I meet hackers every day and there accounts from seson 8 or older and nothing happens to them

chilly sail
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How I, I can volume my account please help me

next sentinel
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i lost my account after unlink a social media and i contact the customer service and i gave them all the information what they want...but still they didn't recover my account

storm flumeBOT
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If you have encountered an issue with the account unlinking feature, @next sentinel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tropic spear
#

I lost my account i was clicked on the unlink button for accidentally please help me to get my account back

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @tropic spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

next sentinel
#

@storm flume i allredy contact the customer service and gave them all the information what they want. but still they didn't recover my account

smoky robin
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bro

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hacker

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again

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this game

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they dont do anything

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2nd hacker today

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they

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dont

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do

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anything

vivid merlin
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dont spam this chat please

smoky robin
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bruh i cant be bothered

scarlet jacinth
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Hello everyone, I would like to ask you if you are new or you can follow me tiktok my address is tiktok.com/@bkrismail

smoky robin
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im pissed

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its just bs

vivid merlin
smoky robin
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IT

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doesnt

vivid merlin
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@scarlet jacinth stop spamming that

smoky robin
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work

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they dong care about hackers

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like these people arent even try to hide their hacks

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and its so obvious

night cloak
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I lost my account i was clicked on the unlink button for accidentally please help me to get my account back

storm flumeBOT
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If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

Dear Sir / Madam
My Account User ID is 125403908976844
My Game ID : 5685643699
Email Id is vraja1331@gmail.com
Nick Name : NADExVicky
Sir/Madam, I am not able to login in my PUBG Account, Its Showing Your Account has been Disabled for violation of PUBG Mobile Guidelines.
But I Had not Done Anything against Your Guidelines, I always Follow Every Guidelines And Terms.
Please Activate My PUBG Account Its Very Valuable & Important For Me.
Thanks
Your Sincerely
Vicky Kumar

vivid merlin
#

@night cloak how long is the ban?

winged umbra
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Sent email to customer support, got this - does it mean they won't reply or? :/

night cloak
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unnecessary Ban

vivid merlin
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if you sent an email they are telling you to contact them through the in game support please kindly do that instead of emailing them.@winged umbra

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@night cloak please click file claim, we cannot help in the process of unbanning accounts here you, you may click file claim and talk to customer service for that matter

winged umbra
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@vivid merlin , the account I want unlinked isn't the one I'm using/I can't access it

storm flumeBOT
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If you have encountered an issue with the account unlinking feature, @winged umbra, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

winged umbra
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In that customer service area, if I choose to unlink, it'll do that to the wrong account, hence why I chose to email them after someone here told me they'd reply

storm flumeBOT
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If you have encountered an issue with the account unlinking feature, @winged umbra, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin
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@winged umbra is the account already unIinked or are you trying to unIink it?

winged umbra
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I'm trying to unlink it as I can't acess my Twitter account in any way :/

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @winged umbra, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin
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the unIink feature is currently disabled due to an error that happened when it was released and we do not have a time when it will be released again.

nova crescent
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My account was hacked yesterday and I spoke with support, but today the person is still entering my account but now he is inside my account and I am logging into the account does not enter me and I do not know why

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@vivid merlin

vivid merlin
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I cannot help fix hacker issues, you must contact customer service again and try to recover and change the password of that account.@nova crescent

nova crescent
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Understand what I mean by a hacker who logs into my account while I log in. The server says he is not responding and I am not logged in
@vivid merlin

tired jacinth
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unlink feature we need it back 😔😔

storm flumeBOT
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If you have encountered an issue with the account unlinking feature, @tired jacinth, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin
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@nova crescent you can try and clear the cache and restart the game and see if it responds but other then that I cannot help with the hacker issue.

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@tired jacinth you may request it in #old

narrow solstice
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‏Today, Muslims have Eid (Eid Al Fitr). And I want to complete my day by canceling the attendance from my account. I hope you appreciate me and understand that I am wronged

ID: 5242515244

sonic breach
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@vivid merlin still no uban for god sake im bored to death

vivid merlin
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@sonic breach it's only been 1 day since we lost talked as I had previously said hundreds of thousands have been banned and it will take time for them to get to you

sonic breach
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: O

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still 1 day is alot when ur aaway from friends : P

river hazel
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5309453534 ID My account was hacked yesterday and I spoke with support, but today the person is still entering my account but now he is inside my account and I am logging into the account does not enter me and I do not know why

storm jasper
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@sonic breach it's only been 1 day since we lost talked as I had previously said hundreds of thousands have been banned and it will take time for them to get to you
@vivid merlin
For me it's the 4th. Nothing is happening

vivid merlin
#

@river hazel please contact customer service we cannot help with hacker issues

robust vigil
#

Hello, @river hazel

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

‏Today, Muslims have Eid (Eid Al Fitr). And I want to complete my day by canceling the attendance from my account. I hope you appreciate me and understand that I am wronged

ID: 5242515244
@narrow solstice Thanks for your message brother. I will send you some gifts :-).

nocturne trench
#

Hello soldier.

Thank you for your patience.

We are pleased to inform you that we performed a restore of the account data that met the requirements. You should now be restoring your original account.

However, in the event that you are still unable to log into your account, this means that you have not met the requirements to restore it, or that your account conditions are complex and we will need to conduct further investigations. We ask that you read the instructions again and follow them carefully, then contact us again and send more details by clicking on the "New Conversation" option.

[Important] Please do not use different accounts to request the recovery of the same lost account, as this will make the process of recovering it difficult and prolonging it. Thank you very much for your cooperation. We will always be available to help you as quickly as possible.

At the present time, if you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the details of the problem and a screenshot that explains it, and we will be very happy to help you.

Thank you for supporting PLAYERUNKNOWN S BATTLEGROUNDS Mobile!

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @nocturne trench, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

viscid pendant
fading siren
#

Guys

robust vigil
#

Hey, @fading siren. How can i help you?

fading siren
#

I just having an internet issue

robust vigil
#

Can you explaing your issue in deltails, @fading siren?

fading siren
#

The internet is still lagging (even when the ping is still good)

robust vigil
#

Does this issue effect gameplay when using mobile data?

night cloak
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Yes.

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60ms and character moves like in 968ms

fading siren
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@robust vigil I'm using internet right now

robust vigil
#

Try clearning all backround apps, and restart your game.

fading siren
#

Okay

sonic dew
#

I want to unlink Facebook ...it’s not showing option still

cinder bloom
#

I want to know when 19.0 beta testing will start

craggy palm
#

Already 18 days gone
I am waiting and waiting
But not back my account

robust vigil
#

It will come soon, @cinder bloom.

elfin canopy
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Unlinking feature has been disabled as for now, @sonic dew.

sonic dew
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No it’s enabled again today but giving new feature to add email and password.. @elfin canopy

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Now we can login through email and password @elfin canopy

final spade
elfin canopy
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That's a new login method, @sonic dew.

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Unlinking feature is not available yet.

sonic dew
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Yea that’s method of login ... anyway I can see unlink option in my screen but it’s not working as I think ....so let’s wait

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @final spade:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

final spade
#

Can anyone answer me ?!

elfin canopy
#

Read pinned message in this channel.

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4th one from the top.

final spade
#

So , i should only wait@elfin canopy

elfin canopy
#

Yes.

final spade
#

You could just simply tell me that!!

split dome
night cloak
#

I need to report a hacker please

storm flumeBOT
#

Please refer to subpoint #4.11 in #faq for further information, @split dome. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

split dome
#

i cant find my issue can u help me?

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alot of faq's

elfin canopy
#

Subpoint 4.11 of #faq

night cloak
#

The video is to long to upload

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But here’s his info...

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5316707379

ruby solstice
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I lost my account " unlinked "

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@storm flume didn't help

elfin canopy
#

Try contacting customer support again and answer those 3 questions, @ruby solstice.

urban folio
#

@storm flume
Can you please tell how fille information to recover Lost account

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @urban folio:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

ruby solstice
#

@elfin canopy the are close the chat

#

Wen I sent to them

night cloak
#

I can’t upload it on YouTube but here’s a video.

hushed abyss
#

Is there any way to purge an account I made in 2013? the account links are gone and I just want my username back 😦

ruby solstice
#

Help !

spring zephyr
#

@night cloak You need to upload it on Youtube.
And then report the hacker in the #cheater-reports channel when it opens.

night cloak
#

Okay

scarlet solstice
#

I can't buy uc it shows your purshases ..... Due to security risk

#

Please need help

tacit mist
#

Hi i wanted to ask, why ingame voice chat my teammates voice so quiet but the gun sounds very loud im using iphone 11 any idea?

spring zephyr
scarlet solstice
#

@spring zephyr the game take the uc I buy

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All of it

spring zephyr
#

It won't deduct the UC if you will buy it from official sources.

tacit mist
#

@spring zephyr can u solve my problem?

spring zephyr
#

@tacit mist Have you lowered your VC volume from the settings?

tacit mist
#

No i dont

elfin canopy
#

Then wait patiently for their reply, @ruby solstice.

tacit mist
#

But if i lowered the sfx audio , i cant barely hear the steps properly

ruby solstice
#

@elfin canopy more than 22 day !!

spring zephyr
#

@tacit mist Ask your teammates to increase there mic volume.GWcmeisterPeepoShrug

elfin canopy
#

It's not upto us, @ruby solstice. We can't help you with it.

tacit mist
#

@spring zephyr they already do it but its neither help , also when the firing guns sounds too loud its make my ear uncomfortable hahah

#

Is it pubgm ultra sounds really weird like that?

ruby solstice
#

@elfin canopy A company that does not respect members !!!

sharp nimbus
#

I've purchased UC from in game purchase then why This hell Pubg Care supporters are deductiing my UC from my account. i lost my 9000 UC as they say that it is unofficial. How it is possible i purchase everything from In Game. What to do now?.@spring zephyr

#

i have purchase history on google play and Apple App store.

elfin canopy
#

Contact in-game customer support, @sharp nimbus.

sharp nimbus
#

They are not responding.@elfin canopy

elfin canopy
#

There is no other option, @ruby solstice. You need to wait.

ruby solstice
#

@elfin canopy oooh thanks !!

distant dagger
#

my Achivement is not Upgrading i compleated 360 days in 2019

elfin canopy
#

Post it in #old, @distant dagger.

night cloak
#

@here my account got banned maybe there something wrong with pubgm cheat system
my account is down for 10 years please help me out
player id no: 5242389796
i just turn of game and after some time when open the game my account was gone many my friends also got ban without any reason

iron basin
#

@here my account got banned maybe there something wrong with pubgm cheat system
my account is down for 10 years please help me out
player id no: 5242389796
i just turn of game and after some time when open the game my account was gone many my friends also got ban without any reason
@night cloak there is nothing wrong with the cheat system,you were cheating and well deserved to get a ban.now don't repeat stuffs to get a server mute

spring zephyr
#

@night cloak Read #faq 2.12

night cloak
#

leaving

somber cedar
#

I didn't cheated but they banned me plz tell how to fix this problem

vivid merlin
#

@somber cedar please read faq 4.11 in #faq

iron basin
#

Read pinned message

#

Poor mav

elfin canopy
#

They left the server, @iron basin. Not my fault :(

somber cedar
#

@vivid merlin thx

lunar olive
#

More than four months I got banned and still try to get my account but no one answer me no I’m not gonna need my account any more but I need to get back my money all the money I spend it for Pubg

sharp onyx
#

Please contact in game customer support for account queries @lunar olive

iron basin
#

They left the server, @iron basin. Not my fault :(
@elfin canopy i hate when people blame the cheat system that their acc got band for no reason, seriously it triggers me up it's impossible to enjoy a game because of this pests in the server,each and every match i play there are these cheaters ruining everyone gaming experience.

elfin canopy
#

Banned for 10 years, @lunar olive?

lunar olive
#

@sharp onyx man it’s unbelievable .. no one answer !? I can’t believe company like this big and they don’t have anyone to answer the customer’s!?!?

#

@elfin canopy yes

polar marshBOT
#

@lunar olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr
#

@sacred kernel Read #faq 2.12

sacred kernel
#

@spring zephyr ??

sharp onyx
#

Go here -> #faq
And read point 2.12

sand ferry
#

My account is linked Just with facebook 
It was hacked in 04/04/2020
I cant log in to my account since that day and I see another one playing with my account and delet all my friend in game and change icon and name... 
Since season 3 I was playing in that account
My id 5224931960

spring zephyr
#

@sand ferry Read #faq 2.8

night cloak
#

I have been banned bc
I used an Emulator
『TIM』Sa3Dany
5416826158

vivid merlin
#

@sand ferry please contact customer service for account related issues

#

@night cloak what does the ban say?

night cloak
#

Wait a sec

sharp onyx
#

@sand ferry

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised

sand ferry
#

@spring zephyr I read it
I need answer from costumer service

night cloak
#

@vivid merlin

spring zephyr
#

@sand ferry You have to recover your facebook account.

sand ferry
#

@vivid merlin how can contact costumer service

vivid merlin
#

@night cloak please click file claim and contact customer service for that issue we cannot help unban accounts

iron basin
#

@vivid merlin
@night cloak which emulator were you using?

night cloak
#

@iron basin
Smart gaga

vivid merlin
#

@sand ferry read faq 5.3 in #faq

sand ferry
#

@spring zephyr my Facebook was hacked and disabled

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron basin
#

That was quick mav😂

spring zephyr
#

@vivid merlin Don't you think that he/she can't really do anything if he/she doesn't recover his/her fb account?

sharp onyx
#

@night cloak Please only use Gameloop emulator as it is the official emulator for pubgmobile. All other third party softwares will be subject to ban

elfin canopy
#

Do you have access to your PUBGM account, @sand ferry?

rapid lynx
#

545518916

vivid merlin
#

@spring zephyr they can contact facebook customer service and try to recover/enable the account again we cannot help if their facebook account was hackedn

polar marshBOT
#

@rapid lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr
#

@vivid merlin Then why are you referring him/her to in-game customer service?

sand ferry
#

@elfin canopy no

vivid merlin
#

@spring zephyr I had a misunderstanding and thought that their pubg account was hacked

noble ether
#

Bro my friend got S12 skin from GunCraft and I still not got option

#

Why

iron basin
#

Bro my friend got S12 skin from GunCraft and I still not got option
@noble ether it will be there wait patiently

sand ferry
#

@sharp onyx how can notify Tencent games

elfin canopy
#

Can you recover your social media linked with your PUBGM account, @sand ferry.

sand ferry
#

@elfin canopy my account was linked Just with facebook

noble ether
#

@iron basin I am waiting but I don't know why it's not available to everyone in same region

elfin canopy
#

Try recovering your facebook account, @sand ferry.

Refer to subpoint 2.8 of #faq

storm willow
#

@noble ether it’s in testing phase.. only limited (randomly chosen) people have access to it. Will be released for everyone soon

sand ferry
#

@elfin canopy I cant recover my Facebook im unlucky

elfin canopy
sand ferry
#

@elfin canopy I did it
I'm waiting for their answer since 04/04/2020

#

@elfin canopy thank you

night cloak
#

@sand ferry happened the same to my twitter

sand ferry
#

@night cloak did u find any solution ?

visual sun
#

I need a moderator to guide me

night cloak
#

Nope got kicked out of the discord group bc they didn’t believe me. All my friends just vanished and it left the clan

visual sun
#

I have a serious issue

sand ferry
#

I think our Last hope is the answer of costumer service @night cloak

night cloak
#

Yes and they did nothing

#

But nothing. There are players who cheat and don’t get banned. It’s unbelievable

spring zephyr
#

@visual sun What's the issue?

visual sun
#

@spring zephyr Listen- i am really close to conqueror- my account froze while playing a custom room two days ago- but fortunately by your support , i got my account back yesterday morning but after that , my ranking points on server are not updating- i am on ace star 4, but on server , it shows ace star 2- i am really close to conqueror and I won’t be able to reach conqueror with this glitch as my rank is not updating- kindly fix this asap
Id : 5228608128

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @visual sun, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

spring zephyr
#

@visual sun Please do report that bug in the #old channel.

visual sun
#

@spring zephyr i already did- but no one responded

vivid merlin
#

@visual sun have you tried contacting customer service and let them know what's going on to see if they can give you an answer why?

visual sun
#

In game customer service doesn’t help- they only give automated bot messages-

#

@vivid merlin

vivid merlin
#

@visual sun can your friends see the points go up or is it not going up at all?

visual sun
#

Yess my friends can see

#

Actually- in a custom room glitcg as you might know- our account freeze for two months- but the next day, pubg fixed the glitch and gave us our account back

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @visual sun, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

vivid merlin
#

@visual sun if the points arent going up have you tried to do a routine repair and clear the cache?

rotund viper
#

Bro can anyone explain friend aid missions

visual sun
#

After that- my rank freeze - but last night my friends facing the same issue told me that their rank is unfreeze- but mine is still freezed

#

@vivid merlin yess i cleared cache- i also logged in from my mobile phone- but it didnt help

vivid merlin
#

@visual sun you did a routine repair?

visual sun
#

What is a routine repair

#

How to do that

spring zephyr
#

@visual sun Log out from your account.
And you will see a Repair option on the top left of your screen in the log-in menu.

visual sun
#

Okay? There are a lot of options in repair- what to select

spring zephyr
#

@visual sun Select Routine repair

iron solstice
#

@spring zephyr what about my account

visual sun
#

Okay i did a routine repair

#

Lets see

spring zephyr
#

@iron solstice What? PubgmConfused

iron solstice
#

@spring zephyr I got ban for 3 months

spring zephyr
#

@iron solstice Emulator?

visual sun
#

Can you guys ask the team specifically to fix my issue, i am really close to conqueror

iron solstice
#

Because I did nothing

#

@spring zephyr I am phone player but before ban I was on emulator

spring zephyr
#

@iron solstice All the wrong Emulator suspensions will be lifted.
Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.

neon basalt
#

I need help with my in game mic

visual sun
#

I did routine repair but nothing happened

#

What to do now

neon basalt
#

If someone can figure this out then ill be amazed

iron solstice
#

@iron solstice All the wrong Emulator suspensions will be lifted.
Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.
@spring zephyr
Bro done file claimed but it only says that you have violated regulations

spring zephyr
#

@iron solstice Wait patiently,

visual sun
#

See the glitch- my points are 4420 ( freezed) but i actually am on ace 4

iron solstice
#

@spring zephyr I have been waiting for 4 days isn't it enough

spring zephyr
#

@visual sun Now try to play a match and see if the issue got solved or not. GWcmeisterPeepoShrug

visual sun
#

@spring zephyr what to do now?

iron solstice
#

I have got rp missions and rank push to do

neon basalt
#

Anyone here use an iPad?

visual sun
#

I don’t think its resolved as you can see- my points are still frozen

night cloak
#

@spring zephyr I have been waiting for 4 days isn't it enough
@iron solstice when they said we can help but they don’t help😂

tall vector
#

Wht is the reason for most bans

#

Many are getting even if not done anything wrong

craggy blade
#

@tall vector Violation of ToS

storm jasper
#

Emulator

tall vector
#

?

spring zephyr
#

@tall vector You can read #faq 2.12 if you want to know what are the reasons that you can get banned for.

visual sun
#

@spring zephyr can you ask the team specifically to fix my issue?

bronze flint
#

Damn mine aim assist is not working....

night cloak
#

I need help to unlink my Twitter account , I deleted my account but still linked

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

A friend of mine god banned like this...
When we had ranked tdm him and a player where fighting for first place all the time. So the other player got mad at my friend. He told his whole clan to report him and they did. He got banned for not doing anything at all.

craggy blade
#

@night cloak You can't do it currently

spring zephyr
#

@night cloak You can't unlink a account that you don't have access to.

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @spring zephyr, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

@craggy blade that’s a big problem i have just one linked account

tall vector
#

I have got an option of linking mail n a reward for it

#

How will it help if I link it in future

iron solstice
#

@iron solstice when they said we can help but they don’t help😂
@night cloak
They all know only one thing file claim

craggy blade
#

@tall vector If you lost your account then you can log in with email too because of this feature.

night cloak
#

You can get banned for things you didn’t do bc other people are so greedy and want to be the best of the best. What happened to having fun? Oh I forgot people hack and are Lena to other people...

halcyon holly
#

Today is the last day to play the PMIS qualification matches. Will they be counted if we play after 0000 at night but before 0530 tomorrow, or do we have tp complete all our matches before 2359 today?

tall vector
#

I have linked it now wher cn find tht login and when cn I?

spring zephyr
#

@halcyon holly Join the Indian PUBGM discord server from the #613267301243944960 .
And ask questions about PMIS in the PMIS-support channel in that server.

halcyon holly
#

Links?

spring zephyr
#

@halcyon holly Read Pinned messages

night cloak
#

Also what’s up with the point system?? I have been stuck in duos crown 5 for 4 days now. I win and I los points instead of gaining.... I die I get 1

craggy blade
#

@tall vector If you go to the log in screen there is a option of more . That is where you can find the option to log in with that.

halcyon holly
#

@spring zephyr thanks

tall vector
#

Cn I login with tht now as u said or leave it fr now..becuz my fb is linked with it so

craggy blade
#

@tall vector It's fine because your fb is already linked. It is good to link email too because of safety purposes.

stiff ginkgo
#

I've linked email,fb,twitter and mobile number 😂

tall vector
#

K.ty linked it....

stiff ginkgo
#

So many options for login 😵

craggy blade
#

Welcome :)

placid spear
#

@Gaurav#4390 @Gaurav#4390Can Phone No Login puBg

#

@stiff ginkgo Can Phone No Login puBg

spring zephyr
#

@placid spear You can't log-in with phone no.

stiff ginkgo
#

Check in settings
First link your number

spring zephyr
#

But you can link it.

stiff ginkgo
#

Then while logging in select Phone number 👍

placid spear
#

@spring zephyr okk

#

@spring zephyr Yes

nova bronze
#

Where is my uc gone I didn't use 😫

spring zephyr
#

@nova bronze From where did you purchased?

nova bronze
#

In game uc deducted

spring zephyr
#

@nova bronze Contact customer service for purchase related issues.

nova bronze
#

@spring zephyr I didn't purchase anything

placid spear
#

@placid spear My account is unlinked and my phone number has been added to it. I have a question whether I can login with that help.

spring zephyr
#

@placid spear No you can't.

placid spear
#

Ok

stiff ginkgo
#

Oh lol dude you don't get it
The number in linked within pubg (in-game settings)

spring zephyr
#

@nova bronze So you are saying that you didn't purchased UC.

mighty zinc
#

Any updates about the account unlinking issue?

polar marshBOT
#

@sacred kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

placid spear
#

@stiff ginkgo ok

nova bronze
#

@spring zephyr!no I am saying that i have around 120 uc in my pubg account it's duducted by unknown reason

placid spear
#

@mighty zinc No

spring zephyr
#

@nova bronze From where did you purchased that UC?

elfin canopy
#

Contact in-game customer support.

placid spear
#

@elfin canopy We have taken the old UI and the new UID of the unlinked account and have not given any update yet

elfin canopy
#

We don't have any information yet, @placid spear.

#

Keep patience.

placid spear
#

@Mav#3952 I don't think we will get our account by giving correct information but not recovered ID and give account to those who filled in wrong information

narrow solstice
#

Today, Muslims have Eid (Eid Al Fitr). And I want to complete my day by canceling the attendance from my account. I hope you appreciate me and understand that I am wronged

10 years Without reason, support is not responding

ID: 5242515244

polar marshBOT
#

@narrow solstice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Can anyone please tell me why I didn't got conqueror even after being in top 500

#

I reached top 500 yesterday and I'm still in the top 500 but have not got into conqueror

spring zephyr
#

@night cloak The ranking system refresh everyday at 00:00 U.T.C
You will get it after the refresh.

placid spear
night cloak
#

@spring zephyr the ranks have already been refreshed but I have not yeh got the conqueror

spring zephyr
#

@night cloak You will get it tomorrow.

#

At 00:00 U.T.C

night cloak
#

@spring zephyr but why, I got into top 500 before refresh so I should have got conqueror today

sand path
#

@night cloak try to be in top 300. People tend to push at the last moment. Looks like you just missed out. And they also dropped rank as soon as they get it for the frame.

#

I've done this. It's normal.

night cloak
#

@sand path actually I did go to top 319 and after waking up I saw my rank #442

sand path
#

Weird.

#

But it is possible

#

Only 58 from 500

#

You just missed out I think.

night cloak
#

@sand path one more question please, after getting conqueror, if I drop down from top 500 on the same day would I still be in conqueror tier for that day

sand path
#

Yes

#

But don't drop below ace.

#

I haven't tried/seen that

night cloak
#

@sand path okah thanks

digital wasp
#

What is the last date and timing for playing pmis qualify round?

sand path
#

Today @digital wasp

night cloak
#

@digital wasp 24th is the last date

digital wasp
#

Ok

worn river
sand path
#

device Uid and country. With the screenshot in #old @worn river

uneven oar
#

i need to report

#

please

worn river
#

@sand path 3 time i send screenshot with ID and country. . But not helping

storm flumeBOT
#

Hello, @uneven oar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

pseudo socket
#

This is my second account, which was banned for no reason. I don’t know what the reason is, and no one tells me what the real reason is! I am not a hacker! I just want the reason for this is my ID : 5244271887

  • I have a lot of videos proving that my game is clean 👍🏻
polar marshBOT
#

@pseudo socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

worldly mirage
#

Hi i need help

spring zephyr
#

@worldly mirage Please state your problem.

worldly mirage
#

I had earlier reported my problem to @night cloak but still no replay

#

Ah plz I need help @spring zephyr

inner turret
#

@worldly mirage could you state your problem?

patent thunder
#

Do you think that tomorrow they will deliver the accounts?

inner turret
#

@patent thunder we can't tell you the exact timing.

worldly mirage
#

My game crashes in between the matches

#

That's the problem

atomic mountain
inner turret
#

@atomic mountain english only please. For other language assistance go through #613267301243944960

worldly mirage
#

@inner turret I have stated my problem plz check

inner turret
#

@worldly mirage from when are you facing this problem?

worldly mirage
#

From past 8 months

blazing widget
#

Unlink

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @blazing widget, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

craggy blade
#

@worldly mirage Read #faq 4.7 if your game crashes.

worldly mirage
#

@craggy blade I have done that also

#

But no solution to it

inner turret
#

@worldly mirage did you clear the cache of the app?

worldly mirage
#

@inner turret yess

#

Done everything

inner turret
#

@worldly mirage on which mobile do you play?

worldly mirage
#

@inner turret moto G5s plus

umbral bone
#

Lost account

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @umbral bone, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

inner turret
#

@worldly mirage does it crash always or sometimes?

worldly mirage
#

@inner turret frequently

inner turret
#

@worldly mirage what's your mobiles RAM and ROM.

sharp onyx
#

@worldly mirage please read subpoint 4.7 in #faq and let me know if you have already tried all the solution stated in there

worldly mirage
#

@inner turret 4 GB ram and 64 GB rom

inner turret
#

@worldly mirage did you try repair option in the lobby or reinstalling the game?

worldly mirage
#

@inner turret yes I did

#

But still no solution to it

night cloak
#

Try turning phone off and on

worldly mirage
#

@night cloak dude that's nothing and it cannot be related

inner turret
#

@worldly mirage see if there is too many apps in Mobile Or too much storage then the app crashes as it needs certain ROM to run smoothly. Try deleting unwanted apps.

worldly mirage
#

@inner turret did that also

sharp onyx
worldly mirage
#

Deleted most of the unwanted apps but

#

It didn't work

night cloak
#

Your phone name?

worldly mirage
#

@night cloak moto G5s plus

inner turret
#

@worldly mirage then there is a problem with the phone. Try contacting phone support saying app crashes.

#

They will help you.

worldly mirage
#

Plz u guys help me

night cloak
#

Lol your phone is old

worldly mirage
#

Other games work even at high graphics

dapper kelp
#

where can i complain about my account

worldly mirage
#

But even in smooth graphics it crashes

night cloak
#

Try reducing graphics

inner turret
#

@dapper kelp at in game support.

night cloak
#

By gfx tool

worldly mirage
#

@night cloak its illegal

night cloak
#

No bruh

sharp onyx
#

Usage of gfx tools is not recommended and can lead to a ban. Use at your own risk

dapper kelp
#

@inner turret thank you

inner turret
#

@worldly mirage it's something wrong with phone. Try using cleaner apps and security apps to clean junk....

night cloak
#

I am using since season 4 still no ban

worldly mirage
#

@inner turret those apps are not recommended

night cloak
#

Use gfx tool of xda developers

worldly mirage
#

My phone has the potential but still the problem persist

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

inner turret
#

@worldly mirage there will be some official cleaning apps such as MI's...or use inbuilt security apps to clean the junk.

worldly mirage
#

@inner turret my phone is clean enough

#

@worldly mirage and optimized

sand path
#

I would say factory reset your phone.

night cloak
#

Lol i am using gfx tools from s4 still no ban

worldly mirage
#

@sand path done that already

sand path
#

ID? @night cloak

night cloak
#

Really i would fall for that

elfin canopy
#

Don't encourage others to use GFX, @night cloak.

sand path
#

Stop.

elfin canopy
#

Use of GFX violates PUBGM ToS.

spring zephyr
#

@night cloak You are changing the game files using such apps.
And it would lead to a ban.

warm hedge
#

Cant hear Audio after call

inner turret
#

@warm hedge restart the pubg app

sharp onyx
#

@warm hedge comm issues are usually fixed if all the team members restart the game

inner turret
#

@warm hedge it's a Mic Glitch. Restarting will solve it.

warm hedge
#

@pekka i know

worldly mirage
#

Plz give me solution to my problem

night cloak
#

What about parachute Glitch? How to solve it

dapper kelp
#

@vital sluice my account ban without any reason my id is 5333322013 and this is my RP buy account. yesterday i palyed and when i try to log in to account it says ban. please kindly help me for this matter

sand path
#

There is no other fix for it atm. The VC server are different from game server r@warm hedge

polar marshBOT
#

@dapper kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hello
Is there any fix for parachute glitch?? 7

warm hedge
#

Wtf

inner turret
#

@worldly mirage try reporting it in the In-game customer support...they will help you.

sand path
#

One person restarting also fixes it sometimes

#

@night cloak what kind of glitch?

worldly mirage
#

@inner turret they never helped me

night cloak
#

I fly on ground with parachute on then after 10 secs i land

worldly mirage
#

U guys are my last hope

night cloak
#

No ping issue

sand path
#

@night cloak looks like rendering issue

#

Device?

night cloak
#

Iphone 11 pro

warm hedge
#

I will go under water when i fastly land on ground

sand path
#

Did you try routine repair?

rose cloud
night cloak
#

What that means

sharp thistle
#

Its internet issue i think so@night cloak

night cloak
#

I get 30 ms constant

#

No ping issue i am saying it

sand path
#

@rose cloud
#old with screenshot and device uid and country.

sharp thistle
#

@rose cloud your acc has been login in higher src version then your present one

sand path
#

@night cloak your teammates might be having ping issues.

night cloak
#

I play randoms idk

sand path
#

Try landing yourself?

night cloak
#

Yea

#

It just flies on ground but doesn't land

inner turret
#

@sharp onyx if the glitch is for only him then him restarting will solve the problem.. There is no need of all the teammates restarting as it always happens to me I know that.

night cloak
#

Happened to me 4-5 times from past week

neon basalt
#

Can someone help me with my mic problems?

inner turret
#

@night cloak it's the internet (Ping) problem. Try using a faster network

#

@neon basalt restart the app. it will solve the mic glitches.

neon basalt
#

Nope

rose cloud
#

Bro I unlinked my Facebook account from my pubg account and i have contacted the help center and they solved me the problem and said your account should be back now, but I didn’t get my account and I thought of logout and login

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @rose cloud, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

inner turret
#

@neon basalt what exact mic problem?

neon basalt
#

So my mic works in discord. Works perfectly. If I try to use it in game my teammates can’t hear anything

#

If I unplug my headset and use the integrated mic then it works

inner turret
#

@neon basalt is the problem same in other headphones or earphones too?

neon basalt
#

I’ve used the repair tool, I’ve reinstalled, I’ve done everything

tranquil marsh
#

please
Take measures towards those who cheat.
They destroyed the game

neon basalt
#

I have only used one set of headphones. My usual ones are in for repair

inner turret
craggy blade
#

Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions. @tranquil marsh

neon basalt
#

I can possibly find another set. But the headphones shouldn’t be the issue because they work on discord

inner turret
#

@neon basalt try using other headphones .. If the problem is same with other headphones then report it at #old

#

@neon basalt wait a minute.

neon basalt
#

please
Take measures towards those who cheat.
They destroyed the game

Oh wow. Why didn’t they think of this before?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

inner turret
#

@neon basalt did you allow all the permissions of the app?

neon basalt
#

Yes

inner turret
#

@neon basalt I would suggest you to try and use other headphones.

neon basalt
#

And I am not in silent mode

#

I’ll try to find some

pastel imp
#

No one's gonna fix the FPS drop issue ? I tried playing cod and other high graphic games ..I'm getting constant 60fps in those games

inner turret
#

@neon basalt if it's the same with other headphones then report it on #old

patent thunder
#

Where are the pubg mobile offices located?

inner turret
#

@pastel imp if you have a feedback or any bug report feel free to post them on #old

pastel imp
#

No one's gonna fix the FPS drop issue ? I tried playing cod and other high graphic games ..I'm getting constant 60fps in those games
@pastel imp but in pubg there are severe FPS drops getting 20 to 30 FPS mostly ...

tranquil marsh
#

@inner turret I have reported many times do you think I am talking here because I don't know about the reports.
I report and keep playing.
I report and continue to kill us from behind walls and mountains.
Please set limits to this suffering.

frosty pine
#

Anyone can help for ban appeal?

craggy blade
#

@frosty pine Only customer support can help. Contact them.

inner turret
#

@tranquil marsh do you have their ID and videos that they are cheating?

#

@frosty pine file a claim.

pastel imp
#

@pastel imp if you have a feedback or any bug report feel free to post them on #old
@inner turret I tried everything I coould ..even one more guy was saying about the same FPS drop issue and now his permissions has been revoked ..is this what u got here telling the bugs / issue in this channel?

#

That ain't fair

inner turret
#

@pastel imp just post it there and wait. Don't spam there.

pastel imp
#

I can't spam as it's on slowmode

#

Nbm

frosty pine
#

@inner turret where?

inner turret
#

Spamming in sense repeating the problem. @pastel imp

#

@night cloak here

frosty pine
tranquil marsh
#

@inner turret Even if I got a video and player ID.
You will give me a link to enter the video link after uploading it to YouTube.
And record player data.
Then he continues to play.

inner turret
#

@frosty pine could you provide screenshot of it saying ur banned?

frosty pine
#

Im asking for a friend

#

Here

inner turret
#

@tranquil marsh post player ID and VIDEO at #cheater-reports on Monday.. If he is really cheating then will assure you he will be banned. Don't forget to post it on #cheater-reports on Monday.

craggy blade
#

@frosty pine Click on the left option in blue color. That is the file claim option.

inner turret
tranquil marsh
#

@inner turret Now, I like your saying.
I will do what I have to do.
Waiting for what you must do to protect the game.
Thank you for your interest

spring zephyr
#

@icy lava All the wrong Emulator suspensions will be lifted.
Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted

inner turret
#

@icy lava the pubg team is working to solve the emulator false ban. It's a problem with the emulator. Please file a claim and wait patiently the false ban will be uplifted soon.

#

@tranquil marsh 👍

solid night
#

i want to repot a cheater

#

how to report?

storm flumeBOT
#

Hello, @solid night!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

topaz frost
#

Help plz

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @topaz frost. Remember to read through #faq before asking questions in the support channels.

topaz frost
#

How can i buy uc from my google play balance

night cloak
#

my account is banned ..how i recover it?/

spring zephyr
#

@night cloak 10yrs of ban?

night cloak
#

yes

spring zephyr
#

@night cloak Read #faq 2.12

sharp onyx
#

@topaz frost when you try to pay for the UC, the payment options also has play store credit as an option.
You can try finding it by clicking pay in the UC store.
Dont worry money will not be deducted without confirmation

uncut hare
#

Hello! Anybody please tell me how will can I get notified when the #cheater-reports channel opened ? Because the channel opens every few days for a short period. The notification settings for this channel say that due to the size of the server, notifications do not come.

spring zephyr
#

@uncut hare Unfortunately, You can't.
And use #discord if you want any support regarding this discord server.

neon basalt
#

@inner turret ok

#

So I can't get a different headset till tomorrow. The lens I have right now have an on and off button for the mic. When you press it it makes a little noise go through the mic to anyone listening. The game can hear that but not my mic. I see the little mic icon pop up when I click the button

#

You buy it

#

Smh

topaz frost
#

@sharp onyx no the option is not coming

sand path
#

You want to buy or you're selling? @glacial vale

boreal hearth
#

any support here pleaes

vivid merlin
#

@boreal hearth what's the issue?

topaz frost
#

Why dont help me

sand path
#

Ummm can you hide the personal details and send a payment gateway screenshot. @topaz frost

#

Playstore

topaz frost
#

Okk wait

sand path
#

As soon as you click purchase

sand path
#

Is it the same account?

topaz frost
#

Yes

sand path
#

Do you have balance?

topaz frost
#

3 rs

boreal hearth
#

@vivid merlin

sand path
#

3? Use redeem code then. @topaz frost

topaz frost
#

Okk t

sand path
#

You cant buy anything for 3rs

#

On playstore

boreal hearth
#

pleaes anyone help me

#

@vivid merlin Yesterday I downloaded the smart gaga emulator and did not do anything and did not do that and has anything, and I log in I took a ban

sand path
#

@topaz frost and for that balance option to show up. You need to add a card.

polar marshBOT
#

@boreal hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

craggy carbon
#

Can anyone tell me why my account banned I've played this game for ten session I never use any cheated programs or hacks , give me any Evidence that I banned for using any cheated programs , I spent a lot of money on this account .. are you kidding me ?
I use this account and go in live stream everyday
you banned my account for what ?
My id : 5243260334

topaz frost
#

@sand path the balance is in my first acc but when i go to game and add uc its select other account which have no balance how to select my first acc

sand path
#

@topaz frost go to playstore and log out of all the accounts except the one which has balance

#

Make sure you remember the password.

topaz frost
#

How to log out

sand path
#

Go to device settings and remove. @topaz frost

#

Settings > account > linked

topaz frost
#

Okk

sand path
#

Just keep the one which has the balance.

rotund gate
#

@sand path if random player cheater and we do not now he cheater, than what ? bqz i play dous with random players

elfin canopy
#

You won't get ban unless you play actively with cheaters

sand path
#

You don't get banned for encountering one cheater teammate.

elfin canopy
#

PS:- Do report them.

rotund gate
#

@elfin canopy random player we do not know he cheater and we accpet that friend rqst and play with bqz hw meet random than we play with and we do not know he cheater, tha what ?

elfin canopy
#

Well, we always know who is cheater who's not just by playing with them.

#

Don't add players who seems suspicious

topaz frost
#

When will they refresh. My battle shop

#

I want yo buy bonus challenge

#

Vouchers

#

Its been 2nd week

#

Stiill i cant redeem

fair oriole
#

Hello everyone

Have you had any problems hanging in the game during the past four days?

what is the solution?!

neon basalt
#

Ok. So every time I enter a game a little thing that's says "your device is in silent mode" pops up. How do I shut this off? It is in game I believe

feral knoll
#

@neon basalt disable silent mode

neon basalt
#

Silent mode is off

#

It’s been off

feral knoll
#

restart phone ant try

elfin canopy
#

It'll be fixed soon, @urban folio.

urban folio
#

I submitted all details correctly but what I missed

night cloak
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

static pasture
#

My phone -redmi note 5pro
Last 2 days heavy lag and framedrops
Any fix

spring zephyr
#

@static pasture Please read #faq 4.9

night cloak
#

My game keeps reconnecting need help

tough shore
#

I have a redmi note 5 pro and I'm experiencing heavy lag and framedrops .....Please Help

full cairn
#

Guys my account has been stolen i talk to ho to help me

night cloak
#

Why did i get banned i didn't do anything worng like switching devices mid game or something lik that

#

Im just a normal player

#

I play in pc emulator and phone

#

But did not switch devices mid game or cheating

spring zephyr
#

@night cloak 10yrs if ban?

night cloak
#

Yes

spring zephyr
#

@night cloak Read #faq 2.12

night cloak
#

I read it

#

I didn't do anything of that things

#

I didn't use third-party apps

#

Not lies

undone jetty
#

Hello

#

I put my account here 3 days ago to retrieve it for how many days it can take the operation???

night cloak
#

Im 100% knowing that im a player that does not break any rules

#

I hate cheaters in everygame

#

I will never become one of theme

undone jetty
#

@spring zephyr I put my account here 3 days ago to retrieve it for how many days it can take the operation

night cloak
#

I just ended download gamrloop yesterday and wanted to play it now and im being surprised of getting 10 years ban

#

Im using only one app in the background and it's an app showing how many fps i get

#

And that's not a reason to get banned

outer socket
#

hello i need help

#

?

#

help ?

#

anyone

spring zephyr
#

@outer socket What's the issue?

#

Im using only one app in the background and it's an app showing how many fps i get
@night cloak Which app?

outer socket
#

my account

night cloak
#

Its an app named gamebooster but i didn't use any thing except the fps counter

spring zephyr
#

@night cloak ▫️ use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
pubgm_this

night cloak
#

Its not a gfx tool

spring zephyr
#

@night cloak You can contact in-game customer service for this issue

outer socket
#

Can I contact a manager or support

#

؟

night cloak
#

How can i

spring zephyr
#

@night cloak Read #faq 5.3

night cloak
#

Its a bug report

fickle wraith
#

Lost account

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

I worked on my account really hard and trying my best no to get banned and avoiding every way to get banned

vivid merlin
#

@night cloak if your account was banned please click file claim next to the ban message, we cannot help unban accounts here you can contact customer service regarding this issue

night cloak
#

But the fact that there's cheaters who play with hacks every day but didn't get banned make me angry

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

copper musk
#

My account lost and
The conversation closes automatically and I cannot continue communicating with support

my old account 512974828 new account 5830580969

charred abyss
vivid merlin
#

@charred abyss the change region button isnt available in europe

charred abyss
#

Im not even in Europe or didn’t remember that i choose it while i was creating my account i really hope to change it cause it feels so bad

#

@vivid merlin

undone jetty
#

@vivid merlin hi

#

@vivid merlin I put my account here 3 days ago to retrieve it for how many days it can take the operation???

quasi sand
#

i get ban temporarily frozen for 2 month how can i fix please

vivid merlin
#

@undone jetty you contacted customer service?

#

@quasi sand you use emulator?

quasi sand
#

yes

undone jetty
#

I get this thin i come to her and they take my old and new id @vivid merlin

quasi sand
#

@vivid merlin how can i fix it

vivid merlin
#

All the wrong Emulator suspensions will be lifted.

We do not provide support for any emulators at all.

Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.
@quasi sand ^

undone jetty
#

@vivid merlin so that why im ask how many days its will take ?

vivid merlin
#

@undone jetty you need to click new conversation and provide the same details and say that it didnt recover the first time

undone jetty
#

@vivid merlin i do it 3 time

#

@vivid merlin and same nothing change

quasi sand
#

@vivid merlin now what i have to do?

vivid merlin
#

@quasi sand you need to be patient and wait they are trying to work on a fix and are lifting the suspensions

quasi sand
#

@vivid merlin thanks

south hill
#

@undone jetty can you tell how much time he get for replying

vivid merlin
#

@undone jetty when was the first time you contacted them?

undone jetty
#

@vivid merlin i give my id to this person 3 days ago @lime juniper

#

And he tell me to wait

vivid merlin
#

@undone jetty ok it will take time for it to be recovered please be patient they are having a lot going on right now please wait.

undone jetty
#

Ok 😭😭😭😭

#

Now more than 2 week with out playing 😭😭😭😭so hard

minor badge
#

Didn't back my account

edgy void
#

🌹

undone jetty
#

@south hill 5 days

rancid kettle
#

I decided to delete pubg mobile due to the many hacks and the failed protection system in the gam

agile imp
#

Hello, please help me yesterday, I made the PC format and today downloaded the Gameloop emulator and wanted to log in my account pubg mobile and I got messages ban 10 years, for which help please unlock my account Thank you

polar marshBOT
#

@agile imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall vigil
#

.

storm willow
#

@tall vigil need any help?

civic halo
storm flumeBOT
#

Hello, @civic halo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

fast yoke
#

@civic halo and will never happen anything to hackers. 😉

tame wharf
#

سلام عليكم

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @tame wharf. Refer to #613267301243944960 for language channels.

#

Please do not use any other language aside from English in this channel, @tame wharf. Refer to #613267301243944960 for language channels.

tame wharf
#

ابغى احد يشيك لي على حسابي ي جماعه

fervent turtle
burnt sky
#

#accountlost

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @fervent turtle:

:white_small_square: http://bit.ly/37Lgfbm

violet barn
#

@civic halo I agree. Hacker in every game

summer pumice
night cloak
#

So I have started to notice this long time ago. But I thought it was me but it’s not. I found out that pubg is charging me for uc I never bought at all. I never even tapped the bottom to buy the UC and I get charged still. I unfortunately have to delete pubg bc this has happened about 5 times now.

#

I’m getting charged for things I never bought and it’s messing up my bills. Like idk what’s going on but pubg is broken.

#

Like I don’t understand. And it’s always the same ones the 300 uc and the 60uc

#

I think it would be best of my account was removed and deleted or banned for life or whatever. Because someone else is accessing my account I’m buying you see and it’s going it’s charging my bill was wondering if I can get my account removed or band please. I don’t I do not wish this to keep happening to me thank you

queen pine
#

Hello .. I would like to report a person who uses hacking and challenges the company to ban it while he is doing a live broadcast by hacking and now he has reached a very high level .. Please help us to get rid of the hacker

#

This is the hands of the hacker 5659110199

crystal basalt
#

Hi Dear sir i,m Purchased Coin Payment Debit to my card but Coin not add in my account how to fixed this problem

#

Please contact me on my pm

storm willow
storm flumeBOT
#

Hello, @queen pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

dull timber
#

When will they go hacks?

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

atomic galleon
#

Please upgrade yours anticheat system! We cant play...

night cloak
#

How is this helpful??

atomic galleon
#

On every one game 1-2 cheaters..

storm willow
#

@night cloak It’s possible, the game doesn’t charge automatically unless you click purchase

night cloak
#

On every one game 1-2 cheaters..
@atomic galleon same man I just deleted the game. Pubg is getting boring

atomic galleon
#

This is not my buisness bro.. im not leader of this hacker game

night cloak
#

I don’t tap it at all.

storm willow
#

@night cloak also in iOS you need to enter passcode/ Touch ID to authorise payment

atomic galleon
#

They want only us money for buy uc

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

Ik but 😂 still my account got hacked and you guys haven’t done anything but put me on told

atomic galleon
#

They dont care about normal players

night cloak
#

True

#

Pretty sad

storm willow
#

@night cloak change your Apple ID password and secure it.

night cloak
#

Already did

#

4 times already

gleaming bramble
#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming bramble. Remember to read through #faq before asking questions in the support channels.

gleaming bramble
#

Banned account

storm willow
#

It’s your responsibility to secure your own account.. do not enter credentials on scam websites which says free skins/ UC @night cloak

gleaming bramble
#

My account was banned

storm willow
#

@gleaming bramble how long?

gleaming bramble
#

10 years

polar marshBOT
#

@gleaming bramble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Rip

warped crater
#

How do I report a player who's teaming up in bonus challenge?

storm willow
#

@warped crater report ingame

warped crater
#

I've evidence

storm willow
#

@warped crater you can forward the same to ingame customer support

warped crater
#

Did, anything else I can do? And will I get my tickets back?

night cloak
#

I have done everything to get my money back and I have but what I’m saying is that there’s someone else entering my account. I have changed my password and everything. I don’t want this person to keep doing this. So I was wondering if you could like remove my account is it that hard to ask??

#

There trying to rob my account

atomic galleon
#

You must buy more uc

night cloak
#

I have done everything but you guys done seen to help... like it’s getting annoying.

#

You must buy more uc
@atomic galleon 😂😂

#

I’ve spent to much on this game

storm willow
#

@night cloak understand that one cannot make purchase unless he has your Apple ID credentials.

atomic galleon
#

I also.. and right now i gonna stop purchasing

dry flint
#

I need to chang my location

storm willow
#

@atomic galleon it’s your choice, if you don’t need any help move to #pubg-mobile or #chat

night cloak
#

😑 @storm willow like I said I have done everything you can think of. Can’t you guys do something about removing my account for good?

storm willow
#

@dry flint you need to wait for cooldown time given ingame.

atomic galleon
#

I need help, then i asking when u guys gonna upgrade urs anticheat system

night cloak
#

They won’t answer that bc they don’t care🙃😉

storm willow
#

@night cloak do you understand they Even if he hacked your PUBGm account - he cannot use your money to purchase unless he has your Apple ID credentials

night cloak
#

Omg😂😂 forget about the money part can’t you guys just ban my account please that’s all I’m asking...

storm willow
#

@atomic galleon it’s been regularly updated, just watch this channel for a day and see how many people getting banned. Check #cheater-reports too

night cloak
#

@atomic galleon it’s been regularly updated, just watch this channel for a day and see how many people getting banned. Check #cheater-reports too
@storm willow I don’t think this is right bc the hacker that killed me season 10 become friends with me is still hacking and I report them everyday till today

atomic galleon
#

@storm willow bro im playing few months on +ace rank and i reported maybe 30-40 ppls, but nobody get ban, nobody, then told me.. u guys upgrading it? Im not sure

storm flumeBOT
#

Hello, @atomic galleon @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak
#

This🥺

#

I don’t want to report omg I want my account compromised 😭😂

atomic galleon
#

Yes thats true. They got a conqueror from 8 season till today and dont get banned

storm willow
#

@night cloak you can contact your linked social media account support and recover it.

#

@atomic galleon follow the Message from machete 2.0

night cloak
#

@night cloak you can contact your linked social media account support and recover it.
@storm willow what does this have to do with what I said!

I haven’t lost my account I want it to be gone

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak
#

If he doesn’t get banned it means you guys aren’t just lying about your anti cheat thing....

storm willow
night cloak
#

Please ban my account that’s all.

#

Omg this is probably robot 😂

storm willow
#

@night cloak do you read my message ?

night cloak
#

Yes I do.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

storm willow
#

Follow this instructions ^ @night cloak

night cloak
#

I asked can u guys ban my account.

#

I don’t want to report anyone for cheating on especially when u guys don’t do anything about it.

I just want my account to go poof. That’s all.

robust vigil
#

Mods and admins in this server do not in anyway control anything in-game, so they cant. @night cloak

night cloak
#

Then what’s the point in this discord community?

robust vigil
#

These reports get sent directly to community managers and they handle the stuff.

vagrant belfry
#

I sent a lot of messages to this link, but no one interacted with me! I was sent to the main email for the game, and no one interacted with me? I do not know what to do

night cloak
#

They don’t either @vagrant belfry

shadow ivy
#

My pubg mobile linking social media was hacked can I recover the account

robust vigil
#

Avoid opening up discussions in this channel, please head to #chat.

atomic galleon
#

@storm willow yes bro but tell me for what is the option "report" in game. Where we must upload video etc.. tell me this is stupid..

normal fulcrum
#

@night cloak We, as a discord community, provide support for minor issues in game, collect bug reports and forward it to developers.

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @shadow ivy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant belfry
#

I reached at the expense of a lot of reports a week ago, and yet there is no point!

normal fulcrum
#

@night cloak Contact in-game support

shadow ivy
#

My pubg mobile linking social media was hacked can I recover the account

night cloak
#

No I can’t

robust vigil
#

You will need to contact the social media that was linked with your pubgm account. @shadow ivy

night cloak
#

They won’t do anything I’ve tried...

vagrant belfry
#

@night cloak You did yourself a week ago, but it is useless. I hope they do the accounts that use hacker !!! I have a lot of evidence, but no one is helping us !!

shadow ivy
#

I have already contacted but unfortunately I cant recover

normal arrow
#

@lime juniper how to get free custom rooms for tournament?

sand path
#

@night cloak be patient it should be done this week.

robust vigil
#

Pubgm has got nothing to do with any social medias. You will need to contact the social media that you have used if the player has hacked your social media account, @shadow ivy.

sand path
shadow ivy
#

So there is no way to recover the pubg mobile account ?

sand path
#

Can you login? @shadow ivy

noble ether
#

Bro email or phone link option is not available to all in my country itself..Why it's so

shadow ivy
#

No I cannot

sand path
#

@noble ether it's out for testing to only some

vagrant belfry
#

I had to add the hacker in order to get a lot of videos and I got through the view! I sent almost three videos to a link and to the main game email, but what happened! Nothing, nothing, nothing !!

sand path
#

@shadow ivy and hacker can?

shadow ivy
#

Yes

sand path
#

Well. Then there is no other way than to contact the social media. @shadow ivy

storm flumeBOT
#

Hello, @vagrant belfry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vagrant belfry
#

I used this link and sent a lot of messages, but it is useless !!

robust vigil
#

You have been talking about the same issue the past day. Its clear we cant do anything about it unless you follow the steps mentioned in pins. @night cloak

#

If you have, be patient.

#

You clearly dont get what im saying, @night cloak. You have been reporting the same issue the last day, and we cant do anything about it. If its been 17 days you might want to re-contact them.

night cloak
#

@sand path hello please promote my discord server

sand path
#

We don't do that here @night cloak

dry flint
#

I need to transfer my data outside the european economic area

sand path
#

@dry flint contact customer service.

night cloak
#

@sand path please chack dm

normal arrow
#

@sand path they didn't help

vagrant belfry
#

@robust vigil @sand path I have a hacker account that I want to report to, do not send me the same previous message and the link I have used three orphans and sent a lot of videos, but it is of no use. I hope you help me, please. My rating is down because of this person! There are a lot of people hit it, but it is of no use!

dry flint
#

I contact them

sand path
#

Only they can. @normal arrow tag Aaron there.

#

That is tomorrow around this time.

vagrant belfry
#

Okay I will wait !
See you soon

shy mist
#

Who moderates #cheater-reports in Indian discord..? Never seen any replies from community stating reported person is suspended

cold otter
#

@sand path r u there if u free can u come dm

dry flint
#

I need to transfer my data outside the european economic area

sand path
#

@shy mist no idea. Tag an admin there.

normal arrow
#

@sand path There's no name of Aaron

shy mist
#

@sand path I've never seen an admin being online there Nadeko...

fallow tartan
#

@sand path hello can you tall me please about the pubg mobile mythic title please )

dry flint
#

I need to transfer my data outside the european economic area

robust vigil
#

Can you explain in details, @dry flint?

sand path
#

@normal arrow Aaronzhliu#2273

robust vigil
#

No admins or mods can ban players in-game, @shy mist. So it should be the community team.

sand path
#

ToRoiD is the one in charge of cheater reports there. @shy mist

shy mist
#

@robust vigil yes ikr...That's y I'm asking ..As Error403 looks after the portal here..I'm asking who's incharge of that in Indian discord

dry flint
#

@robust vigil i live in IRAQ and my data is in european economic area

shy mist
#

@sand path Alright thanks Nadeko.. I'll headover to him..

normal arrow
#

@sand path No one is replying 😒🙄

fallow tartan
#

@sand path hello can you tall me please about the pubg mobile mythic title please )

sand path
#

@normal arrow I can't help any further than this. Aaron is the community team member there

#

@fallow tartan mythic?

#

You need 20 mythic outfits

fallow tartan
#

@sand path no bro the title is red

sand path
#

Yeah ?

#

Which one?

normal arrow
#

Can I get the link of Esports server of PUBG MOBILE @sand path

fallow tartan
#

@sand path pubg partner

sand path
#

For that you need to partner your server with this one. @fallow tartan

dry flint
#

@robust vigil i live in middle east

night cloak
#

I need help, my game started stoping, when I play it stops and kick me out, I repaired it and after redownloaded but still kick me out

robust vigil
#

So you want all your game data from europe to be in middle east server? @dry flint

fallow tartan
#

@sand path i have already server with 3000 members and also big youtube channel so can i apply for ? If i respect any rools or ...

robust vigil
#

What phone are you currently using, @night cloak ?

sand path
#

@fallow tartan country?

night cloak
#

Iphone 7 plus @robust vigil

fallow tartan
#

@sand path ukraine

robust vigil
#

Try clearing some space from your device, @night cloak.

dry flint
#

@robust vigil yes thank yoe

robust vigil
#

Unfortunatly, that is not possible. @dry flint

sand path
winter bluff
#

what does drop tactic do?

fallow tartan
#

@sand path oh thank you so much man ❤

dry flint
#

@robust vigil why

night cloak
#

Try clearing some space from your device, @night cloak.
@robust vigil I will try but if still kick me out, what should I do?

sand path
#

@winter bluff matches you with the people who have the same tactics

winter bluff
#

Ok

sand path
#

When you play randoms.

winter bluff
#

mow i underatand

#

now*

robust vigil
#

After clearing space, repair the game and see if it works, @night cloak.

night cloak
#

I hope it works, and thank you ❤️

robust vigil
#

It is just not possible, @dry flint.

#

You can play on the MiddleEastern servers, although, stats will be different. @dry flint

dry flint
#

@robust vigil my account dont show middle east events im so sad

arctic tundra
#

,السلام عليكم

#

اريد مساعده

fallow tartan
#

Hello can i know how to claim a role in pubgm server like pubgmVIP or youtuber maybe how ?

arctic tundra
#

حسابي فقدته بتحديث الجديد

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @arctic tundra. Refer to #613267301243944960 for language channels.

arctic tundra
#

كيف ارجعه

storm willow
#

@fallow tartan apply via the link in #discord pinned message

#

@arctic tundra English please

arctic tundra
#

Ok

#

My accont lost

storm willow
#

More information ?

fallow tartan
#

@storm willow thnks bro ❤

#

@storm willow he said that's he lose his account after update

storm flumeBOT
#

If you have encountered an issue with the account unlinking feature, @arctic tundra, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

arctic tundra
#

@storm willow idont speake english

storm willow
#

Arabic?

arctic tundra
#

Yes

storm willow
queen pine
#

لماذا لايتم مكافحة الهكر في اللعبة لانسطيع اللعب بسبب العدد من الهكر
في الاونة الاخيرة اصبحت الابلاغات على الهكر غير فعالة لماذا

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @queen pine. Refer to #613267301243944960 for language channels.

queen pine
#

Why is there no fighting against hacking in the game because we cannot play because of the number of hackers?
Recently, hacker reports have become ineffective for what

atomic galleon
#

Can somebody ban him?

queen pine
#

I watch on Facebook hacked in a live broadcast and now he arrived in Conquer and challenges the company to ban it and I can cooperate with the company in the field of fraud detection

atomic galleon
#

And i added second video on my channel

storm flumeBOT
#

Hello, @queen pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

slender grove
#

My account not show email linked

frank tree
#

@somber solstice Help me

night cloak
#

HeLp plz

obtuse quail
#

i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse quail. Remember to read through #faq before asking questions in the support channels.

obtuse quail
#

i didn't break the rules, can some one help me?

lunar kindle
#

What is going on europe duo servers!? 8 on 10 games playing hackers!! Wtf?!

mild pecan
#

Hell

#

Where to report a player

storm flumeBOT
#

Hello, @mild pecan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

lunar kindle
#

They even dont hide with it, shooting thru walls etc!!

atomic galleon
#

U must buy more uc then they cant ban you

storm flumeBOT
#

Hello, @lunar kindle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

atomic galleon
#

Yes it’s true look on YouTube PUBG mobile cheater #1 I added few miners ago video

#

And waiting for response

sand path
#

@atomic galleon link?

frank tree
#

@sand path help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @frank tree. Remember to read through #faq before asking questions in the support channels.

atomic galleon
#

They deleting links u must look on yet

sand path
#

Dm me

#

GWjianWut.

frank tree
#

@sand path help pls

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@vital sluice help me

sand path
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State your issue. @frank tree

frank tree
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hello someone else can not remove my gmail account connected help me account!

obtuse quail
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if u want a proof about ban 7 day issue how can u got it?

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cuz i never break the rules from season 4

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and want to know what's wrong with that

spark crypt
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Same with me ☝️

frank tree
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@sand path hello someone else can not remove my gmail account connected help me account!

storm flumeBOT
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Please refer to subpoint 2.5 in #faq for further information, @frank tree. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

frank tree
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@sand path help me!!

night cloak
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Any developer up?

slate bone
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hello my account has been stolen please help me

night cloak
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Is GFX bannable?

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And why so

storm flumeBOT
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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

night cloak
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Why though?

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It helps with middle range type of phones

sand path
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Did you get banned?

night cloak
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To boost their capacitu and so on

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No.

rugged trellis
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If gfx tool leads to ban than why dont pubg understand that mid range devices are facing issues any why dont pubg officially allows players to enable extreme fps ?

sand path
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Then. Don't come crying here if you do. Its against game's ToS.
Thats it.
There is no argument

night coral
night cloak
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A friend got banned
Made a new account got banned immediately