questions

[plain jay]

Yes. Arabs hackers are ruining this beautiful game. @night cloak

I think PUBG is corrupted. They are supporting them.

[novel garden]

@plain jay arabs hacker????

[plain jay]

Arabian *

[novel garden]

In ur County no one use hacker

[plain jay]

streamable.com/uj6szy

[feral knoll]

@potent moon you need to wait tell they can view your request

[night cloak]

5.3 in #faq on how to contact customer service.

[plain jay]

Anyone who is pushing the rank will understand what am I saying

[night cloak]

Is there any way to find costoms in eu ?

This

#matches @night cloak

3bullet in head

Have death cam video

[novel garden]

This what @night cloak

[night cloak]

100% cheater

[novel garden]

He have 2.84 Kd

[novel garden]

@night cloak he is noob not hacker hhhhh

[night cloak]

You need to spectate afterwards and get evidence that they’re using cheats then wait for #cheater-reports to open and post it in there via YouTube. @night cloak

[night cloak]

You don’t need to share screenshots in here unless it’s regarding support matters. Please move to #media so you don’t clog the channel. @plain jay

Go to his profile and see

[inner turret]

@novel garden no I am not an admin of the server.

[potent moon]

@feral knoll wait 10 years I told I contact them many time and all my accounts band who can support me really no reson to band all this accounts

[night cloak]

This server cannot help you any more on the cheating issue. Please consider looking into the method I showed you, and be sure to report in game as well. And as always feedback is appreciated in #old. The devs check it. @night cloak

[plain jay]

They are doing nothing. Only if you want to pay them for skins, they are there for you 😊

[patent thunder]

@night cloak this morning, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@patent thunder Either contact customer service and start a new conversation or I’d suggest waiting and checking this channel in a little while to see if any of the mods or contributors are on to assist you.

[potent moon]

Who is responsible for this band I need some one to contact me and show me what the reason front of the people

[patent thunder]

@night cloak thanks

[night cloak]

Pure skill i guess

You need to contact customer service about your ban or come back later to talk to a moderator. You can find out how to contact customer service in 5.3 in the #faq channel. @potent moon

Please move to #media.

No one who can help for costom room in eu ?

[visual sun]

Listen- i am really close to conqueror- my account froze in while playing a custom room two days ago- but fortunately by your support , i got my account back yesterday morning but after that , my ranking points on server are not updating- i am on ace star 4, but on server , it shows ace star 2- i am really close to conqueror and I won’t be able to reach conqueror with this glitch as my rank is not updatinh- kindly fix this asap

[storm flume]

If you have encountered an issue with the account unlinking feature, @visual sun, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[raven willow]

This nee Problem

Plz Help

[night cloak]

@night cloak are you wondering how to start a room or how to find one?

[raven willow]

@night cloak plz help

[visual sun]

@night cloak help me?

[night cloak]

No I want to start playing costom rooms or T3 costom

[elfin narwhal]

edr aa taira dhu khoolan xD @visual sun

[visual sun]

Khoti k kharr ja @elfin narwhal

[night cloak]

I’m a bit a nub with minor knowledge on certain topics so I know for sure that I won’t be able to help you @visual sun, but I do suggest waiting and someone will help you out. And for you @raven willow I’d try repairing your game. And if that doesn’t work maybe attempt to clear the cache and see if it lets you start that conversation.

English only, guys!

[jaunty osprey]

Good evening, I would like to contact a person who takes care of this server or who would be able to give me an answer.

[elfin narwhal]

@visual sun lawwry XD

@night cloak SOrry =man

[night cloak]

@night cloak Look in #matches and #tournaments. New games are posted regularly. You’ll find what you’re looking for eventually.

@jaunty osprey What’s your issue?

[jaunty osprey]

Can I talk to you in private? Or do I have to explain myself here? ^^@night cloak

[trim shuttle]

@jaunty osprey ?

@visual sun sun

[raven willow]

@jaunty osprey👩‍🎤

[night cloak]

You can tell me in private if you want. But I’m just volunteering to try and get some order in here while the usual moderators and contributors are busy, but I can tell you if I think you should DM an admin or just post about it in this channel. @jaunty osprey

[sharp crater]

Hi i need talk to the support

[visual sun]

@trim shuttle suna

[trim shuttle]

Pubg Walo gAshti key bachoo kuch karlooo

[sharp crater]

An amount of 16,000 has been deducted from my account, and I need help getting the money back and fixing the problem

[night cloak]

Contact customer service in game. @sharp crater

[trim shuttle]

@visual sun aram sey khel tera hojyega conq 😂😂😂😂

[night cloak]

English only, please.

[visual sun]

Hahahah@trim shuttle - maa lun hain yeh- inki behn uthao gy to sunen gy ye

[sharp crater]

Nobody talks to me from customer service

[visual sun]

@trim shuttle bc ranking freeze hvi vi? Lun se kru conqueror v

@sharp crater me hu na

[night cloak]

If there’s any moderator out there, I don’t know how you guys do this.

Wait. They’ll reply. You just have to be patient! @sharp crater

[trim shuttle]

Yaar abhi yeh logh khel rhy hayn dekh barta hy k ni

[sharp crater]

I need help returning the amount

[night cloak]

@trim shuttle @visual sun 3.1 #613267301243944960

[sharp crater]

I talked to them five days ago

[feral knoll]

@sharp crater contact customer service in game

[sharp crater]

Does not respond from technical support

[feral knoll]

@sharp crater you need to wait tell they view your request

[jaunty osprey]

@night cloak I send you a DM

[sharp crater]

No one has been responding to me since 5 days ago

[feral knoll]

@sharp crater send correct informations and wait it may take more then a week or 2

[golden lodge]

Hello , I played from season 3 to season 7 , and now I can’t login to my account. This is my account ID 5181960588 . Plz help me to come back to game.

[sharp crater]

The worst support I can talk to is pubg support

[feral knoll]

@golden lodge whats wrong?

[desert bloom]

Guys

I need help please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @desert bloom. Remember to read through #faq before asking questions in the support channels.

[golden lodge]

I can’t login to my account, sence season 7 @feral knoll

I left this game , and now i want comeback @feral knoll

[elfin canopy]

What's the reason, @golden lodge ?

Does it say something. Screenshot please.

[whole quest]

Please make an Oceania server.

I dislike the high ping from the Asia server.

[elfin canopy]

You may use #old for your feedback, @whole quest.

[woeful relic]

Minus

[elfin canopy]

That's the part of the game, @woeful relic.

[whole quest]

okay

[woeful relic]

Xd am just kidding 😂

[desert bloom]

Guys

[elfin canopy]

You may use #media for this purpose, @woeful relic.

Have a nice day/night ahead.

State your issue, @desert bloom.

[desert bloom]

I am die because pubg 😩

[elfin canopy]

What's the issue, @desert bloom?

[desert bloom]

@elfin canopy iam banned and iam not hacker

[elfin canopy]

Banned for how long, @desert bloom?

[desert bloom]

@elfin canopy 1 week 😩

[elfin canopy]

Playing with cheaters, @desert bloom?

[desert bloom]

@elfin canopy Nooo never

[golden lodge]

I left pubg , and i was went to call of duty
And now I want comeback to pubgMobile @elfin canopy

[elfin canopy]

Post a screenshot, @desert bloom.

[desert bloom]

Ok

[elfin canopy]

What's the issue, @golden lodge?

[polar marsh]

@desert bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[golden lodge]

I can’t login to my account, sence season 7 @elfin canopy

[elfin canopy]

Why, @golden lodge? What does it say?

[golden lodge]

It’s there available , but I can’t login because I forget my link with Facebook

[elfin canopy]

Try recovering your facebook account, @golden lodge.

Do you have any other social media linked with your PUBGM account?

[golden lodge]

No ):

And I can’t login to my account on Facebook

[elfin canopy]

Maybe try contacting customer support, @golden lodge.

Nothing much we can do about it.

[golden lodge]

How i can contact with customer support?

[elfin canopy]

[e-mail]

@golden lodge ^

[golden lodge]

Here? On discord ?

Or Email?

[elfin canopy]

That's an email.

[golden lodge]

Oh

Ok thanks 🙏🏼

[lilac wave]

My friend's account has been blocked for 90 days

He does not know any

He does not know any reason

[elfin canopy]

What's the reason, @lilac wave?

Can you post a screenshot?

[worn river]

Help

[elfin canopy]

iOS or Android, @worn river?

[worn river]

Android

[elfin canopy]

Try reinstalling it again from play-store, @worn river.

[worn river]

@elfin canopy bro 3 time unistall and download but no chance... Any more solution

[knotty ice]

I was wrongfully banned, can you help me

[elfin canopy]

Banned for how long, @knotty ice?

[potent moon]

I have band 2 time with out any reson is this acceptable?????!!!!!

[elfin canopy]

Post this screenshot along with your character ID and device in #old, @worn river.

Post a screenshot, @potent moon.

[knotty ice]

@elfin canopy 1 week but some of my friends ate 10 years after their account was opened unfairly

[polar marsh]

@potent moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Can you post a screenshot, @knotty ice?

[feral knoll]

@tender furnace ask here

[tender furnace]

Aha okay@feral knoll

Hi, I have a problem with the pubg mobile account. Someone stole my private account in the game. I am trying to retrieve the account. Is anyone helping me?

[knotty ice]

@elfin canopy

[elfin canopy]

Emulator, @knotty ice?

[knotty ice]

@elfin canopy yes

[storm flume]

You can now access #emulator-chat and #emulator-support, @knotty ice. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[tender furnace]

Help me

[elfin canopy]

Do you have 2 socila media linked with your PUBGM account, @tender furnace?

[polar wolf]

Without any thing

[tender furnace]

@elfin canopy no

[trim shuttle]

@elfin canopy bro..?

[elfin canopy]

Emulator, @polar wolf?

[trim shuttle]

I am banned for no reason 1 weak ..?

[polar marsh]

@trim shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

What socila media did you linked with your PUBGM account, @tender furnace?

[polar wolf]

@elfin canopy No

@elfin canopy mobile

[tender furnace]

@elfin canopy Twitter is a Twitter account with me now, but upon opening the game I did not find my account

[elfin canopy]

Maybe it's because your entering wrong twitter account, @tender furnace.

Why did you get banned, @polar wolf?

What does it say.

[tender furnace]

@elfin canopy No, it's my correct account, but someone has disconnected the game account from my Twitter now, and I'm trying to get it back

[elfin canopy]

You mean someone unlinked your Twitter from your PUBGM account, @tender furnace?

[plucky hornet]

@elfin canopy When will we get our account back?

[dreamy osprey]

whay band me pleas healp

[polar wolf]

@elfin canopy i open my account today i see ban witout play any game / team up with hacker to rise my rank

[tender furnace]

@elfin canopy Someone stole my Twitter account and separated the pubg account from my Twitter account, adding it to another account.

@elfin canopy I am now trying to retrieve it

[polar marsh]

@dreamy osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@polar wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try contacting customer support, @tender furnace.

[e-mail]

What's the issue, @plucky hornet?

[plucky hornet]

@elfin canopy

@elfin canopy without any reason

[tender furnace]

Is anyone going to help there?

@elfin canopy Is anyone going to help there?

[elfin canopy]

Yes, @tender furnace.

Ask in #emulator-support, @plucky hornet

[storm flume]

You can now access #emulator-chat and #emulator-support, @plucky hornet. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[trim shuttle]

@elfin canopy give me emulator access tooo

[storm flume]

You can now access #emulator-chat and #emulator-support, @trim shuttle. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[minor bear]

@storm flume sir, can you give me an access too

I have a problem with an emulator, my account had been frozen

[night cloak]

give emulator access too

@elfin canopy

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

You can now access #emulator-chat and #emulator-support, @minor bear. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[turbid otter]

Does gfx tool get you ban

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @turbid otter.

[turbid otter]

But its just boost fps

[visual sun]

Is any mod here?

I got some real issue

[elfin canopy]

Hey, @visual sun! How may I help you?

[visual sun]

Listen- i am really close to conqueror- my account froze while playing a custom room two days ago- but fortunately by your support , i got my account back yesterday morning but after that , my ranking points on server are not updating- i am on ace star 4, but on server , it shows ace star 2- i am really close to conqueror and I won’t be able to reach conqueror with this glitch as my rank is not updating- kindly fix this asap

[elfin canopy]

Logout, clear cache and then log-in again, @visual sun

[visual sun]

Would it fix the issue for sure?

@elfin canopy ? Are you sure that this would fix the issue

[halcyon sigil]

@visual sun @elfin canopy Facing same issue

[trim shuttle]

@halcyon sigil dabbey done xD

[elfin canopy]

Wait!!!

[halcyon sigil]

@elfin canopy waiting sirr

[elfin canopy]

My bad, you guys are emulator players ask in #emulator-support, someone will answer it.

English only

[visual sun]

@elfin canopy lol- this is i general issue— how is this related to emulator or phone lol

[night cloak]

hi

[halcyon sigil]

@elfin canopy okay..where is this emulator support?

[night cloak]

@elfin canopy

[rigid ledge]

Hey Mav can u tell me where I can report my account to real support team not same copy and paste message
Because my account got banned 3 months for no reason and that not fair
I never broke rules or anything
So please I really need real support team to show justice in this and check on my account again.. And thank u for understanding

[crisp garden]

@rigid ledge is it account frozen?

[neon turtle]

Anyone know why my friends name doesnt appear when I want to invite him to play a bonus challenge game?

[rigid ledge]

What u mean frozen
Yeah account frozen for 3 months
While I'm following game rules

[crisp garden]

@rigid ledge it will be fixed soon

[lyric elbow]

@elfin canopy 😭

[elfin canopy]

If you play on emulator and face an issue it's an emulator issue and vice versa for phone, @visual sun.

Phone users can go to settings> apps> PUBGM> Data and storage> clear cache.

Can you post a screenshot, @rigid ledge?

[rigid ledge]

My account got banned for 1 week now

[night cloak]

my account is frozen @elfin canopy

[neon turtle]

Can someone please answer my question/problem

[lyric elbow]

@elfin canopy they send me same reply each time 😭

[rigid ledge]

Okay 1 min

[elfin canopy]

Did you provide your lost character ID and new character ID to Nadeko, @lyric elbow?

[lyric elbow]

@elfin canopy nadeko?

[elfin canopy]

What is it, @neon turtle?

[lyric elbow]

the Discord bot???

[elfin canopy]

He's a moderator, @lyric elbow.

[lyric elbow]

Accha

[night cloak]

@elfin canopy When will my ban be lifted?

[lyric elbow]

No

Where's he?

[neon turtle]

My friends name doesnt seem to appear on the list of friends that I can invite to play a game of bonus challenge. He should appear but for some odd reason it doesnt appear

[night cloak]

my account looks frozen

[lyric elbow]

DO I need to DM him?

[night cloak]

help me

[rigid ledge]

@elfin canopy please check it again

[elfin canopy]

Emulator, @rigid ledge?

[rigid ledge]

Yeah

[lyric elbow]

@sand path hey, are you here?

[night cloak]

@elfin canopy my account looks frozen

why is that

[elfin canopy]

Mention him at around 7:00 UTC, @lyric elbow. He will be online that they me.

Ask in #emulator-support, @night cloak

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[lyric elbow]

@elfin canopy 12.30 PM here! Okay

[storm flume]

You can now access #emulator-chat and #emulator-support, @rigid ledge. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[neon turtle]

@elfin canopy can you please answer my question?

[elfin canopy]

Even though they are online, @neon turtle?

[neon turtle]

Yes

[lyric elbow]

@elfin canopy a minute to DM?

[elfin canopy]

Repair your game, @neon turtle. You sure they appear online to their other friends?

What is it about, @lyric elbow?

[lyric elbow]

To know about the process

[neon turtle]

I'll try repairing my game and I am not sure if they appear to his other friends

Thank you for helping

[lyric elbow]

@night cloak report them with evidence

[elfin canopy]

You just have to provide your old character ID (the one you lost) and new character ID (the account you created using same social media which you unlinked), @lyric elbow.

And DMs are open if you still have doubts.

[halcyon sigil]

@elfin canopy i can't see emulator support channel?..can u plz guide me?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

You can now access #emulator-chat and #emulator-support, @halcyon sigil. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

Please contact Discord's customer service for this matter, @night cloak.

:white_small_square: https://dis.gd/contact
:white_small_square: [e-mail]

[visual sun]

Listen mods

They asked me to contact here

To fix my issue

Of freezed ranking

[night cloak]

Admin ???

[rigid ledge]

@elfin canopy hey u added me to emu support but no one there to help me or to unblock my acc ...can u tell me please how i can reach to really someone can help me

[night cloak]

My account has been banned 3 month ?why ?

now

[elfin canopy]

Emulator, @night cloak?

[night cloak]

but i am not playing any hacker in the game

[elfin canopy]

Someone will help you soon, @rigid ledge. They maybe sleeping right now. Have patience.

[rigid ledge]

okay thank you

[night cloak]

some one take my id and purchase uc in my account and i have banned

[elfin canopy]

Don't, @night cloak.

[night cloak]

no

@elfin canopy #emulator-support pls ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

I'm not a emulator expert, @night cloak.

Have patience, someone will get back to you.

[night cloak]

@elfin canopy So when does our ban disappear?

Do you have information

[elfin canopy]

I don't know, @night cloak.

If it's a flase ban, you'll be unbanned soon.

[steel fog]

Mav ❤️

[night cloak]

OK @elfin canopy ❤️

[lavish cedar]

@lyric elbow

[lyric elbow]

yes?

[lavish cedar]

I love your name

[low belfry]

hello there
my account got banned for 10 years .!
1/ my account from season ( 5 ) not break any rules
2/ last 2 seasons i got a conquer rank and i don't need any cheats for that or i think im bannded from a long time ago :)
3/ i played this season only 14 games and get the banned !! thats make no sense !
3/ can anyone check why i got that banned ? and please dont do automatic replys here

im try to sent aloot of Messages inside the game and i have the same automatically respond 😑
they not even check the banned just copy and paste! the same answers

my game ID :
5396736766

[elfin canopy]

@steel fog ❤️

[polar marsh]

@low belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric elbow]

@lavish cedar move to #chat for any other sort of context

[unique oyster]

How do we get point crates now in RageGear?

Cars don’t drop them anymore.

[ivory meadow]

Hi my account banded for 10 years without any reason i don't know why.
But I did not make any wrongdoing

[nova crescent]

@elfin canopy

[polar marsh]

@ivory meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique oyster]

Why are people complaining about bans here?

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @nova crescent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[nova crescent]

20 minutes what@elfin canopy

[unique oyster]

Can we still get point crates in RageGear?

[nova crescent]

i don't know but my friends he has been banned a like reason

[elfin canopy]

Well, I have never played that mode, @unique oyster.

Perhaps you may try asking in #pubg-mobile?

[unique oyster]

Alright, thanks.

[elfin canopy]

Don't use emotes in this channel, @nova crescent.

[lyric elbow]

@unique oyster there used to be two types of rage gear.... now only one TDM mode is existing. So I guess no points

[unique oyster]

Oh, thanks.

Shouldn’t they modify the achievement then?

[elfin canopy]

What do you mean, @nova crescent?

Banned for how long?

[unique oyster]

Anyways, thanks!

@lyric elbow

[elfin canopy]

Maybe they'll introduce something later or maybe not, @unique oyster.

[unique oyster]

Too bad zombie mode is gone.

I wonder if they are adding it back.

[elfin canopy]

Feel free to add your feedback in #old, @unique oyster.

[unique oyster]

Alright.

[knotty ice]

When I go to the place you say, the room says wait an authorized person
@elfin canopy

😄

[elfin canopy]

You may use #old for your feedback, @south quest.

What do you mean, @knotty ice?

[timid ether]

Iam playing with mobile and link my account with fb and google i change my mobile to ipad and can not acesse to my account with google my fb blocked

[winter briar]

Yesterday I reported a cheater no action taken

Great work pub g

[knotty ice]

@elfin canopy I mean, I was told that I had to wait for the official where you were directing me.

[night cloak]

Hello I needed a help that in my PUBGM the bonus rewards option is not showing so please help me because I also want to do challenges and win UC

[elfin canopy]

It's because iOS don't offer google play services, @timid ether.

Try recovering your facebook account.

It takes time to take action, @winter briar.

[timid ether]

@elfin canopy my fb block for ever i can t recuvie it

[elfin canopy]

In #emulator-support, @knotty ice

Yea, an emulator expert will assist you. They will be available soon.

[night cloak]

Please reply me

[smoky dome]

How to join #update-support?

[knotty ice]

but my account is unfairly banned. Will they help because I'm an emulator player
@elfin canopy

[storm flume]

Please refer to this channel's pinned messages for further information, @knotty ice:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[storm willow]

@smoky dome if you ask that for giveaway entry you don’t need to.. after joining the server hit ok or +1

[viscid epoch]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @viscid epoch. Remember to read through #faq before asking questions in the support channels.

[viscid epoch]

my account has been stolen and the theif has activated cheat ptograms and my account has been banned, how can i recover it?

[polar marsh]

@viscid epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral sandal]

spectators doesn't show on emulator. if my friend is spectating me, it doesn't show me that i got 1 spectators and it doesn't show his name. please fix it

[strange citrus]

I filmed this moron and I'm playing it playing cheat tools. Please help. Thank you

[hollow heath]

PUBGM x KSI collab

[storm flume]

Hello, @strange citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tame parrot]

why some people asked me emulatar player join costum room and got suspended for a 2 or 3 months ??

please tell me fast @night cloak and someone

[ornate oyster]

Account lost

[misty robin]

My account has been banned now ? why ?? 3 month d

[spring zephyr]

@misty robin Emulator?

[misty robin]

yes

[spring zephyr]

@misty robin Read pinned messages in this channel.

[misty robin]

i am not play any hack in the game

someone take my ID in the game and purchase UC in my account / but i am don't know ??

and i get this banned

now

[spring zephyr]

@misty robin All the wrong Emulator suspensions will be lifted.

Please wait patiently.

[misty robin]

ok

please / i am don't break the rules

[tame parrot]

@spring zephyr thanx for information

[neat breach]

I'd recover nahi ho raha hai 15 days se please help me PUBG

[misty robin]

where is the admin??

[tame parrot]

write in english

wait for some days all acount i think opend

[elfin canopy]

English, @neat breach

What's your issue?

[misty robin]

i got banne 3 month

[spring zephyr]

@misty robin Please wait patiently, all the wrong Emulator banned account are being unbanned.

[ornate oyster]

Account lost

[neat breach]

My ID is not recovered from last 15 days please help PUBG mobile

[trim shuttle]

@spring zephyr bro when this is too bad for like a content creator

[misty robin]

ok / thanks

@misty robin Please wait patiently, all the wrong Emulator banned account are being unbanned.
@spring zephyr when ???

[trim shuttle]

How to see a pinned message..?

[spring zephyr]

Please refer to this channel's pinned messages for further information, @trim shuttle :

▫️ Android: Click on the channel name and select Pins located at the top.
▫️ iOS: Click on the channel name and select Pinned Messages located at the bottom.
▫️ PC: Click on the pin icon located in the top-right of the channel.

[misty robin]

@spring zephyr are you admin ?

[spring zephyr]

No?

[misty robin]

@spring zephyr you work in the PUBG

[spring zephyr]

No?

[misty robin]

@spring zephyr who you are ?

@spring zephyr please i want unbanned my account

where is the admin here ??

@elfin canopy please help me ?

[jagged fractal]

Hi is the account unlinking function available?

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged fractal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jagged fractal]

Nvm

[urban folio]

Any one of pubg developer's tem help me

[jagged fractal]

Why twitter linked pubg account take forever to change the image

I change my profile pic 2days ago and till now its still not changed in the game

[urban folio]

@storm flume
Are you working in PUBG

[smoky robin]

im gonna cry

i just lost 38 points in duos

because a hacker

they are solo

constatly going afk

[spring zephyr]

@smoky robin If you have encountered a hacker then you can report them via the in-game reporting system.

And if you have any type of video proof of him/her hacking then you can report him/her in the #cheater-reports channel when it will be opened or you can also report him/her by using this link ---->http://cheater-report.pubgm.cc/

[smoky robin]

i cant record because my device is too lagy

there is no point reporting in game

they dont check it

[crisp garden]

@jagged fractal Twitter is like the longest to sync up

[smoky robin]

im really pissed

at least 20 hackers this season already

ID 6853911358

11 matches

13.09 kd

11 kills already

[misty robin]

any one help me please ?

[silent edge]

Account lost

Help me

[tame parrot]

??

[silent edge]

Account lost

Please anyone help me

I lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @silent edge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[small venture]

When will crew challenge start

[jagged fractal]

@crisp garden would be good if the account linking is available

[storm flume]

Hello, @smoky robin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

What do you mean, @jagged fractal?

[unkempt bough]

I want to report to this player that he has a facebook page where he transmits the games using hacks. This is the ID: 5709423019

[night cloak]

I have a question when I'm watching death replays the scope of the gun doesn't match the shot. So I can't tell if they're hacking or if the replay is messed up. Am I safe to report

@night cloak The Death Replay feature is still at its early phase and it will be improved over time. And, feel free to report in-game if you find anything suspicious.

Ok thank you

[tame parrot]

@night cloak emulator suspended acount unban or not ??

[craggy blade]

All the wrong Emulator suspensions will be lifted.

We do not provide support for any emulators at all.

Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted. @tame parrot

[tame parrot]

@craggy blade thank you for information

[craggy blade]

Welcome :)

[tame parrot]

♥️

[warm sequoia]

Hello guys am sick of pubg because of hackers

It’s like a game for cheaters only

[inner turret]

@warm sequoia report hackers through in-game report option or at #cheater-reports

[warm sequoia]

Now days the game like (for hackers only )

[tame parrot]

@warm sequoia reports hackrs will be ban soon

[warm sequoia]

@inner turret oh come on I tried every thing to banned hackers
Let me know something new

[night cloak]

@night cloak there is no emulator support and emulator chat section can you help me

[warm sequoia]

@tame parrot how long it could take ?

[inner turret]

@warm sequoia pubg team is working it's best to improve anti-cheat system. Please feel free to report cheaters through in-game report option or at #cheater-reports

[tame parrot]

you have any video proof so post #cheater-reports

[inner turret]

@warm sequoia if they are not banned then it is because there is lack of evidence or no evidence that they are hacking.

[tame parrot]

@inner turret right 🙂

[craggy blade]

Please assign your self emulator role in #613267301243944960 @night cloak to access emulator Channels.

[warm sequoia]

Of course I do have evidence for using cheats

[inner turret]

@warm sequoia then please post it on #cheater-reports .

[warm sequoia]

@inner turret look dear am new to discord I don’t know how to post it there

And that’s what I need help with

[inner turret]

@warm sequoia currently #cheater-reports is closed. It will be opened on Monday. Please feel free to post it there on Monday.

Click that hastag

[warm sequoia]

Oh so that’s how it’s done

Only Monday open?

[tame parrot]

@inner turret i am waiting ♥️

[inner turret]

It will take you to that section. On the keyboard side you have an arrow mark press it and select the media.

[tame parrot]

we love fear gaming ♥️

[velvet idol]

Hey can anyone let me know where the redeem codes are put out

[crisp garden]

@velvet idol pubg?

[warm sequoia]

@tame parrot you it’s really killing me that the fame is no longer fair like before

[inner turret]

@velvet idol they are given by pubg in its live streams I guess.

[velvet idol]

yes @crisp garden

[crisp garden]

There's no redeem codes atm

[warm sequoia]

@inner turret thank you bro 👍🌹🌹

[inner turret]

@warm sequoia anytime 🙂

[velvet idol]

Ik but just want to know for reference in the article

[tame parrot]

@warm sequoia no i also sacrd to open game on emulator some issu without any reson suspended but solve sonn

[inner turret]

@velvet idol it's given in the live streams.

[jaunty vine]

when we will get our account back for the unlinked??? !!!!!!

[storm flume]

If you have encountered an issue with the account unlinking feature, @jaunty vine, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[jaunty vine]

??!!!!!

[inner turret]

Currently there are none @velvet idol

[tame parrot]

@jaunty vine contect custimor service

[jaunty vine]

i did

3 times

till now nothing

[inner turret]

@jaunty vine team is working their best to solve everyone's issue as soon as possible. If you have reported it to the support then I request you to wait patiently.

[warm sequoia]

@tame parrot you know every game I play I swear god it’s like 30 players using hack

[jaunty vine]

all people get there account except me ???

[tame parrot]

@warm sequoia i also but i play for fun and chill

[inner turret]

@jaunty vine there are tons of requests regarding the same issue as yours so your request is in que. Please wait patiently till the support reaches you.

@tame parrot @warm sequoia you can causal chat at #chat . This place is only intended for support related quaries.

[warm sequoia]

@tame parrot I do the same but sometimes they miss ur mind and makes u hate the game

[tame parrot]

kk srry 🥺

@warm sequoia come #chat

[warm sequoia]

Hahah alright @inner turret @tame parrot

[inner turret]

@night cloak I have not received any email after being accepted for the 0.19.0 beta... Is that a problem? Or issue?

[vale scaffold]

[inner turret]

@vale scaffold how can I help you?

[night cloak]

@inner turret I don't think the 0190 beta is here yet.

[inner turret]

@night cloak I have submitted the application and was accepted but didn't recive any confirmation email.

[lime juniper]

<@&639889499718942720> I've got a response back from the in-game customer service, but the message still says the same! It's been a week to the response we got back saying that I must have got my account back. It's quite disheartening now! I contacted back for the third time now. How many more times am I expected to do this??? I see that you've many requests coming for you on this. But you're able to address back, which means you've addressed the issue, then why is it that we still face an issue.
I am afraid I do not have more news at the moment, but I reminded the team about it. Please poke me again on Monday if it is still an issue then.

[vale scaffold]

Nop thanks

[lime juniper]

@lyric elbow. ^

[night cloak]

@inner turret How did you find out that you are accepted?

[vale scaffold]

@inner turret

[inner turret]

@night cloak

It was showing reviewing for 2 days and on 3rd day it showed accepted.

[night cloak]

@inner turret The survey answers are accepted. If they select you for the beta test, you will get an email.

[inner turret]

@night cloak ohh ok thanks.

[elder idol]

Why don't I have this guncraft feature , some of my friends have it

[inner turret]

@elder idol it's not available for everyone yet.

[storm willow]

@elder idol Testing Phase only limited number of people have access to guncraft

Will be available to everyone soon

[elder idol]

@storm willow@inner turret thanks 👍

[storm willow]

You’re welcome

[inner turret]

@elder idol anytime 🙂

[slim surge]

Please fix buggy glitches

[inner turret]

@slim surge please report it on #old

[tame parrot]

@slim surge report in game

[inner turret]

Either way.

[tame parrot]

@inner turret how much time to fix emulator bug 😦

i scard to open my acount

[inner turret]

@tame parrot the team is working it's best. As of now there is no information regarding the exact time.

[tame parrot]

@inner turret okk thanks 😦

[night cloak]

hello i need a help that my bonus rewards option is not showing

[inner turret]

@night cloak since when?

[night cloak]

from start only

[noble ether]

New email and phone link option is not available for me yet

[night cloak]

please help because i also want to get uc by completing challenges

@noble ether It will be available in more regions in coming days.

@night cloak Bonus Challenge may not be available at the moment. You will know when it is back.

but my friends have it

[noble ether]

@night cloak it's available for my brother in same house using different device

[upbeat wyvern]

Can someone help with the Emulator settings over here?

[jovial plank]

why I don't have permission to send in #cheater-reports

[upbeat wyvern]

If not: What is Gameloop's official discord?

[tame parrot]

read pind msgs

[night cloak]

I am an emulator player

@noble ether Can you check the country in-game settings for both of the accounts?

[crisp garden]

@jovial plank read last message

[night cloak]

@upbeat wyvern Please Google it.

[tame parrot]

@jovial plank only avilable on monday

[upbeat wyvern]

@upbeat wyvern Please Google it.
@night cloak Not getting any useful solutions over there...

[inner turret]

@night cloak bonus reward is not currently available in all the regions. Soon it will be available.

[noble ether]

@night cloak same country india

[tame parrot]

@noble ether u use vpn ??

[night cloak]

@inner turret But i am from pakistan and my friends have it

@noble ether Could you show screenshots of the two accounts country here?

[inner turret]

@night cloak limited people have it. As as of the information I got. It unlocks at certain lever and tier.

[storm flume]

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

[swift wagon]

?

[night cloak]

what is the requirement

@upbeat wyvern Nothing we can do about it.

I'm not sure if it is just me, but whenever i get on, i go to the cheer park without tapping anything

[misty robin]

@night cloak i need your help ?

please

[night cloak]

My level is 57 and my tier is platinum 4

[inner turret]

@night cloak you are in which tier and you play in which server?

[night cloak]

@misty robin Yes?

[misty robin]

@night cloak

[night cloak]

i play on europe server

[undone dune]

Hello I forgot my password , user and email for Twitter account but i have my pubg ID what can i do? I tried too much to regain my account

[misty robin]

I don't why ?

[night cloak]

@misty robin "file claim"

[tame parrot]

@misty robin read pind msg

[storm willow]

@undone dune try to remember the credentials we cannot help if you forget such things

[swift walrus]

hello i want to report a teaming players

[inner turret]

@night cloak I guess it's currently available for some people in Asia server. I request you to wait till it's released in all the servers and regions.

[storm willow]

@swift walrus report ingame

[swift walrus]

i have already reported

[misty robin]

@night cloak someone take my ID and send UC / but I am don't know and i got this banned

[swift walrus]

but i have videos

[polar marsh]

@misty robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@swift wagon Read #faq 2.8

[night cloak]

@storm willow

[elfin canopy]

What's the issue, @night cloak?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

They said the ban was lifted

turkey discord

Do you have information

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

pc and ios

[elfin canopy]

Check pinned message in this channel.

[night cloak]

Where from

[nova crescent]

Hello, my account has been hacked. The account is linked from Google Play and Facebook. Facebook have been hacked. Now the hacker is in my account.
@elfin canopy

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @nova crescent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pine ore]

Recover the password, contact facebook support

[lyric elbow]

@lime juniper sure. I’ll give you a ping on Monday

[ivory quail]

@lyric elbow what

[lyric elbow]

@ivory quail sorry for the wrong ping. Sincere apologies

[ivory quail]

oh it's okay

[night cloak]

Is it certain that our ban will be lifted

[elfin canopy]

All the false emulator suspensions will be lifted with time.

Wait patiently.

[warm sequoia]

I wish all hackers get banned

[stiff ginkgo]

nice

[elfin canopy]

Use #pubg-mobile or #chat

Report them via in-game report system, @wet turtle.

[polar marsh]

@tepid quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty harbor]

MVP bug?

[elfin canopy]

Use #old, @empty harbor.

Write about it in details with screenshot in a single message.

Can you post a screenshot, @frosty vigil?

[empty harbor]

Already done

[nova crescent]

I have spoken to the Facebook support team, but I cannot return my Facebook account. I want to disconnect the Facebook account from my pubg mobile account. @elfin canopy

[empty harbor]

@elfin canopy can u check and tell me bro?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @nova crescent. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Tell you what, @empty harbor?

[empty harbor]

About the bug I post in #old

[modern fossil]

Hey i want know some of my questions ans..

About #PMIS

[elfin canopy]

Join Indian server for queries regarding PMIS, @modern fossil.

Link is in #613267301243944960

[nova crescent]

are you serious? I say I cannot open my Facebook account It has been hacked How can I unlink
@elfin canopy

[elfin canopy]

You said you've google play account linked with your PUBGM account too, right? @nova crescent

[nova crescent]

yep

[elfin canopy]

Then read the subpoint 2.5 of #faq, @nova crescent

[empty harbor]

@elfin canopy can u check the bug I just posted in #old

[elfin canopy]

It looks like a bug, @empty harbor. That channel is read by community team on regular basis, they'll forward the issue, I hope it'll be fixed soon.

[nova crescent]

But I have to open a Facebook account after that I can cancel the link and secondly the unlink feature has been canceled
@elfin canopy

[elfin canopy]

What do you mean, @nova crescent?

[lyric elbow]

@nova crescent you're not asked to unlink, contact ingame customer support saying that one of the linked social media to your account has been hacked

Mention all the details, go through #faq 2.5 point

[placid spear]

@lyric elbow hello my login to my PUBG account Facebook account is disabled and it is not possible to acces account now

[elfin canopy]

Do you have any other social media linked with your PUBGM account, @placid spear ?

[lyric elbow]

@placid spear is it the only social media linked?

[placid spear]

@elfin canopy There is no single account login

@lyric elbow Yes

[patent thunder]

@lime juniper Do you know something new about accounts lost by unlinking account?

[elfin canopy]

Mention Nadeko and provide your old and new character ID, @patent thunder.

[placid spear]

@elfin canopy ?

[nova crescent]

First / I, my Facebook account has been compromised, and I cannot re-create an account. I spoke with the support of the Facebook team and tried and I could not return it. And secondly / I cannot cancel linking a Facebook account. I must log in to a Facebook account, then I can cancel the link And thirdly, the disconnect feature is not currently available

@elfin canopy

[elfin canopy]

Try recovering your facebook account,
@placid spear.

Refer to subpoint 2.8 of #faq

[lyric elbow]

@placid spear facebook once disabled can be still accessed for 90 days. Why don't you recover the account???

@nova crescent login to the game and contact In game customer service.

Settings> Bottom left you'll find to contact customer service

[elfin canopy]

Can you please log into your PUBGM account via Google play and do as the instructions stated in subpoint 2.5 of #faq

@nova crescent ^

[nova crescent]

So there are services here, why do I enter a game and wait 90 days
@lyric elbow

[lyric elbow]

@nova crescent here there's no team to work technically, all we can do is guide you. Rest you need to make an effort and Customer service doesn't take as long as 90 days. They reply in some days

[placid spear]

@elfin canopy I tried a lot for facebook recovery but it is not possible to recover the account. Tell me some other solution

[elfin canopy]

Contact customer support, @placid spear.

[e-mail]

[placid spear]

@lyric elbow @Vicky facebook once disabled can be still accessed for 90 days. Why don't you recover the account???

[elfin canopy]

What, @placid spear?

[placid spear]

@elfin canopy sorry

[lyric elbow]

@placid spear what does it say when you login to facebook?

[placid spear]

Contact customer support, @placid spear.

[e-mail]
@elfin canopy Here's what I have to do

@lyric elbow Showing that the facebook account is disabled

@lyric elbow @lyric elbow Let me take a look and show you a screenshot

[lyric elbow]

Sure

[elfin canopy]

You write a formal mail describing your issue, @placid spear.

[placid spear]

@elfin canopy I have no idea how to do this

[runic beacon]

thanks

is my account is back

[storm willow]

@runic beacon nice 👍🏻

[short oasis]

@elfin canopy Hi . I have a problem that my Buggy account is linked to Twitter and the Twitter account is hacked and stolen and I want to disconnect it

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @short oasis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lyric elbow]

@placid spear write to [e-mail]

[amber horizon]

If we played three man squad in pmis it is counted or not

[elfin canopy]

No, it's not counted, @amber horizon.

[nova crescent]

A third option says nickname you social media. Do I give the name Google Play or Facebook, and how does Google have nickname
@elfin canopy
@lyric elbow

[elfin canopy]

You may join Indian server for queries regarding PMIS, @amber horizon.

Link is in #613267301243944960

[lyric elbow]

@amber horizon you need to play with all registered players. Full squad

@nova crescent go to your account settings in Google account. You'll have a name given to it

[placid spear]

@lyric elbow @lyric elbow

[short oasis]

Hi . I have a problem that my Buggy account is linked to Twitter and the Twitter account is hacked and stolen and I want to disconnect it

[lyric elbow]

@placid spear do you have an email connected to the account?

[jagged fractal]

@elfin canopy if its available,i can just link it to fb and remove the twitter one,fb linked pubg account update the photo faster

[lyric elbow]

Please refer to subpoint 2.5 in #faq for further information, @short oasis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[placid spear]

@placid spear write to [e-mail]
@lyric elbow I want to mail here

[elfin canopy]

No, the unlinking feature has been disabled as for now, @jagged fractal.

It may return in future.

[lyric elbow]

@placid spear then write in detail describing your issue

[jagged fractal]

Yup,so now can only wait for my pfp to get update in game

Its been 3 days

[placid spear]

@lyric elbow No No, I am facing this proble

[lyric elbow]

@placid spear what?

[amber horizon]

there is no guide lines bro

[polar elbow]

Hi I need help please

[night cloak]

@polar elbow Yes?

[bright drift]

Happy to join

[placid spear]

@lyric elbow Ok i will try

[polar elbow]

Please I swear I have ban 10years I played pubg mobile sisen 2 I'm not haker end my squad. I RESPECT advice pubg mobile please I need help please

[storm willow]

@amber horizon please ask in pmis-support channel in pubgm India server- link is in #613267301243944960

[polar marsh]

@polar elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Join this server, @amber horizon.

https://discord.gg/UqQGA6T

[craggy palm]

any solution unlinking account
I create a new account with the same social account
And message to customer service and i provide all 4 times but not back my lost account
Why?

[lyric elbow]

@craggy palm send your lost account UID and new account UID(which you created with the social media you unlinked your old account) to Nadeko when he's on

[craggy palm]

@lyric elbow okk

[upper sedge]

does anyone have info on solo pmco I heard it's coming soon

[night cloak]

@upper sedge No information.

[pastel imp]

Any update upon the fps drop issue?

[elfin canopy]

There was a 14 MB patch update to fix that, @pastel imp. If you're still facing fps issue, try "routine repair".

[pastel imp]

I already tried everything ..

[tame parrot]

@pastel imp you need to upgrade your device

[pastel imp]

It's kind of a sever issue I think ..it just shutters so mush

Not only me having the same isue

[night cloak]

Hes hacking

[lyric elbow]

@sand path

Regarding Unlink issue

Lost account UID: 5152555173
New account UID: 5830318613

Let me know if anything else would be necessary.

[storm flume]

If you have encountered an issue with the account unlinking feature, @lyric elbow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[lyric elbow]

@night cloak report him in #cheater-reports when the channel opens back. Or use the link to report him with an evidence

[sand path]

@lyric elbow got it

[lyric elbow]

@sand path thank you 🙂

[ocean pilot]

@tame parrot dude..mind your own business..@pastel imp problem is legit and it was not happening few days back with same device.also his device is snapdragon 845 powered not some potato phone.

[pastel imp]

@tame parrot dude..mind your own business..@pastel imp problem is legit and it was not happening few days back with same device.also his device is snapdragon 845 powered not some potato phone.
@ocean pilot yup but these guys don't understand the problem is from in game

[lucid tulip]

There's any news abt recover acc

Mine still sme and doesn't change anything

[tame parrot]

@ocean pilot bro i give a dission okk i dont know @pastel imp who device used okk sryy for my side

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[lucid tulip]

@sand path

Regarding unlink issues

Lost account UID: 5145040758
New account UID: 5830134252

[storm flume]

If you have encountered an issue with the account unlinking feature, @lucid tulip, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spiral cipher]

@Mav

Actually i have wifi in my home but i m getting ping issues but when i check on ookla i will get around 10ms ping so when i contacted my ISP he told me that ask IP address of Asia from Pubg mobile so we can trace ping on that ip can u help me plz

Any mod can help me plz

[radiant latch]

Hello, my account has been attended for no reason(5145147957)

[night cloak]

@radiant latch Banned?

[spiral cipher]

@night cloak plz help me

[radiant latch]

YES😵

[spring zephyr]

@radiant latch 10yrs of a ban?

[radiant latch]

Yes

[polar marsh]

@radiant latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spiral cipher]

This is my speedtest but still getting ping issue help me plz @night cloak

[night cloak]

@spiral cipher That's the ping from your location to your nearest server. PUBG Mobile server is far away from you and the server has heavy traffic.

[spiral cipher]

@night cloak can u give me IP addrss of server so MY ISP will traceroute ping and solve issue

[night cloak]

@spiral cipher pubgmobile.com

[spiral cipher]

He is asking me for ip address of pubg m server

@night cloak plz help me you are my last hope

[night cloak]

@spiral cipher Traceroute to pubgmobile.com.

[sand path]

@lucid tulip got it

[spiral cipher]

@night cloak bro ip address will be number like 155.44.66.98 like this

[night cloak]

@spiral cipher You don't need exact IP address to traceroute. Use the DNS to traceroute.

[slender grove]

@night cloak

[vale obsidian]

we wanna get our organisation verified by pubg m we organise tournaments
@sand path

[slender grove]

Again!! 4 times

[sand path]

@slender grove old ID and new ID

[slender grove]

And my account not return

[sand path]

@vale obsidian see pinned messages

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

You need to fill this 2 weeks before the tournament atleast
@vale obsidian

[slender grove]

Old 5643258580
New 5829603794

[bright violet]

Thank you PUBG MOBILE TEAM For BANNING noob cheater even they are pay to get cheats thank you so much we support you to ban every cheaters in the game 🙏🏻

[slender grove]

Old 5643258580
New 5829603794 @sand path

@sand path pls help me!!!

[tame parrot]

@night cloak emulatore bug fixed ?

[sand path]

It will take some time. @slender grove

@tame parrot
Yes

[tame parrot]

@sand path thank you ♥️

[slender grove]

Two week

@sand path please help me! Sir

[sand path]

Please wait patiently

[tame parrot]

@sand path my friend id got ban without any reson before 2 months any solution ?

he got 3 month ban

[storm flume]

Please refer to this channel's pinned messages for further information, @tame parrot:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[tame parrot]

thanks

[slender grove]

@sand path thanks

[glacial gorge]

My friend already have guncraft event when will I get it

[dawn mulch]

I am withdraw the 300uc by 3000points in bonus reward by i dont find my 300uc in my email box give my uc back @sand path

[elfin canopy]

It's not available to everyone yet, However it'll be available soon.@glacial gorge

[fair olive]

I need your hp @night cloak

Help

[sand path]

@dawn mulch the system will detect that and rectify it in a day or two.

[polar marsh]

@fair olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rigid grove]

Hello Pubg Team, I would like to inform you that my Account been banned at ( 17/04/2020 ) 7:22am very surprised because i always respect and follow your violated terms and conditions of the game, Privacy Policy & End user License Agreement am a player of pubg since season 3 and i spent more than( 1000$ )purchasing RP! I used to have a great time with my friends list I think you can verify my account to verify the above information Account Details: ID: 5230599523 Name: 4 U Level: 64 Rank: CROWN IV Linked with: Twetter [e-mail] Note: Banned Message photo is attached I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause! I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban Regards, Ahmed,

[night cloak]

#news message
@rigid grove

[mystic wedge]

i have 1 request please report pubg team that they take actions on teamers, im keep getting teamers players in SOLO they teaming and killing us and fu*king our rank
My suggestion is
Disbale World Chat (world VOice) in SOLO or increase some activity in SOLO Teamers shity players Please! Im keep getting - points just bcuz of this! Please help please !!

[elfin canopy]

You may report them via in-game report system, @mystic wedge.

Read pinned message in #news channel.

[winged chasm]

I want to report a hacker

In bonus Challenge

[storm flume]

Hello, @winged chasm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[steel escarp]

Hello, my pubg mobile account has been banned due to my use of the jailbreak. Can you help me remove or reduce the ban please

[storm willow]

@steel escarp using jailbreak won’t trigger ban. Click file claim and contact customer support

[steel escarp]

@storm willow I didn't do anything just because I have a jailbreak and I have almost two years to play

[storm willow]

Click file claim

Discord staffs can’t help on this issue

[rigid grove]

@night cloak Thanks

[polar marsh]

@steel escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron solstice]

@steel escarp are you emulator player ?

[storm willow]

@iron solstice let the staffs handle these issues.

[iron solstice]

@iron solstice let the staffs handle these issues.
@storm willow
You have only one answer every time do file claim

[elfin canopy]

We don't deal with account suspension here

[fickle wraith]

O was lost my pubg account after unlinking social media

[storm flume]

If you have encountered an issue with the account unlinking feature, @fickle wraith, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[fickle wraith]

How many to recover my account

[storm willow]

Read above

[muted coral]

Hi

I have a question

What's baَn period that makes tire bronze?

[sharp onyx]

Every type of ban is accompanied by a tier reset.

[quartz trout]

Hi

[muted coral]

@sharp onyx
Are you admin?

[cold otter]

What's baَn period that makes tire bronze?
@muted coral teamup 7 days and 10 years banned tier reset

[muted coral]

@cold otter Good

Then I know someone who got 10 years bَanneَd

After that his tire became bronze

But now he is gold!!

How did he unbَan his account!!

[high sorrel]

TOP 100 solo north america Most cheaters

[muted coral]

I'm 100% sure that he is cheater and silling Sharpshooter

[storm flume]

Hello, @high sorrel @muted coral!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[muted coral]

I report on cheater using this site and nothing happened

Reported*

You are not helping player you are just helping cheaters!!

[nova bronze]

Don't be hopeless

[elfin canopy]

Use #chat / #pubg-mobile

[muted coral]

@nova bronze
I'm not , I just got baَnd and I do not why , just wanna unbَan my account

[elfin canopy]

Can you post a screenshot, @muted coral?

[muted coral]

For my account? Or cheater?

[elfin canopy]

For your account.

[muted coral]

Wait

[polar marsh]

@muted coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[magic galleon]

Hello, my friend @quartz trout Band has been given 10 years to use a jailbreak, he does not use any kind of cheating only. I use the jailbreak on his phone and this is something very natural. Can you do something for him?
"" The message says your account will be blocked for violating the rules ""

[night cloak]

Jailbreaking won't give him a ban @magic galleon

[sturdy dune]

Hi my name is Ahmed and I have been playing a game for Buggy from a very long time in the day I was playing with my friends and suddenly I took a ban and I do not know the reason and I do not use hackers or any of these things Please return my account to me
Id:5834667933

[polar marsh]

@sturdy dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[magic galleon]

Are you sure? It has happened to many people due to the jailbreak or the device used@night cloak

[night cloak]

100%

[feral knoll]

@magic galleon i have jailbreak i am not banned

[magic galleon]

Maybe one of the gadgets I use, ok thx

[cursive iris]

@night cloak hey if i have a video for whose teaming up should i uoad the video on cheater reports?

In solo mode

[elfin canopy]

No, @cursive iris. Report them via in-game report system.

[cursive iris]

Hmm ok

[blazing widget]

@storm willow hello my friend I deleted the link to my account

[elfin canopy]

What do you mean, @blazing widget?

[valid kettle]

I haven't got my lost account yet.. when will I get that?!?

[blazing widget]

@elfin canopy unlink. Account

[elfin canopy]

Can you post the screenshot of the last reply you received from customer support, @blazing widget?

@valid kettle ^

[valid kettle]

@elfin canopy for sure.. give me a min

[blazing widget]

@elfin canopy what should I do

[magic galleon]

@muted coral He has been given mute and contacted me, this is a picture of his account @elfin canopy

[elfin canopy]

What's the issue, @magic galleon?

[night cloak]

We can't help him with the account suspension@magic galleon

[blazing widget]

@elfin canopy

[elfin canopy]

Mention Nadeko and provide your old and new character ID, @blazing widget.

[night cloak]

Ask him to contact customer service@magic galleon

[rigid grove]

@night cloak Hello Pubg Team, I would like to inform you that my Account been banned at ( 17/04/2020 ) 7:22am very surprised because i always respect and follow your violated terms and conditions of the game, Privacy Policy & End user License Agreement am a player of pubg since season 3 and i spent more than( 1000$ )purchasing RP! I used to have a great time with my friends list I think you can verify my account to verify the above information Account Details: ID: 5230599523 Name: 4 U Level: 64 Rank: CROWN IV Linked with: Twetter Note: Banned Message photo is attached I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause! I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban Regards, Ahmed

[night cloak]

@blazing widget can you provide the new and old in-game user ID

[elfin canopy]

Can you post a screenshot, @rigid grove?

[magic galleon]

He asked me to show you the picture @elfin canopy

@night cloak ok

[blazing widget]

@night cloak okey wait

[night cloak]

@rigid grove please avoid repeating the same issue, I have already replied you earlier

[elfin canopy]

He knows the answer, don't speak on behalf of your friend, @magic galleon.

[rigid grove]

@elfin canopy Screenshot for what ?

[elfin canopy]

please avoid repeating the same issue, I have already replied you earlier.

[magic galleon]

@elfin canopy ok thx 💕

[elfin canopy]

Nvm. And don't repeat the questions, @rigid grove

[blazing widget]

@night cloak I sent the message

[honest salmon]

Is there someone who can look into the matter, friends?

[storm flume]

Please do not use any other language aside from English in this channel, @honest salmon. Refer to #613267301243944960 for language channels.

[blazing widget]

@night cloak what should i do now ?

[lusty rapids]

Hello my friends, my Facebook account is disabled and I can only access my game via gmail How do i cancel facebook please i need help

[blazing widget]

@elfin canopy what should i do now ??

[elfin canopy]

Wait patiently.

[lusty rapids]

Hello my friends, my Facebook account is disabled and I can only access my game via gmail How do i cancel facebook please i need help

[valid kettle]

@elfin canopy

May 16

[elfin canopy]

Unlinking feature has been disabled as for now, @lusty rapids

[rigid grove]

@elfin canopy Please, what do you mean by Nvm

[blazing widget]

@elfin canopy I've been waiting for 16 days, how long will I wait?

[elfin canopy]

You may use #chat, @rigid grove. You've been answered by one of the mods already.

[lusty rapids]

what should I do

[valid kettle]

@blazing widget same bro.. waiting since 16 may

[elfin canopy]

I asked for the last message, @valid kettle

[lyric elbow]

@blazing widget mention nadeko and provide your old UID and new UID. Since there are too many requests, will take a bit time to process

[valid kettle]

This was the last msg I've received from support @elfin canopy

[elfin canopy]

It may be available in the future, @lusty rapids.

Meanwhile use Google play to log-in

[blazing widget]

@lyric elbow Why haven't I got it for 16 days?

[elfin canopy]

Wait patiently, @blazing widget.

[valid kettle]

@elfin canopy ^

[blazing widget]

@elfin canopy ok

[soft sparrow]

There is new update for pubgm?

[lyric elbow]

@blazing widget patience is the key. Processing more tham 1.2M requests takes time.

@soft sparrow xD

[soft sparrow]

@lyric elbow xD

[elfin canopy]

Mention Nadeko with your old and new character ID, @valid kettle.

[lusty rapids]

I have an iPhone and cannot access via Google Play

[valid kettle]

@elfin canopy is nadeko offline now?!?

[elfin canopy]

Update? No, @soft sparrow

[soft sparrow]

Oki. @elfin canopy

[blazing widget]

@lyric elbow I'm tired now

[valid kettle]

@elfin canopy where shall I tag nadeko?!?

[elfin canopy]

Use #chat, @blazing widget

[blazing widget]

@elfin canopy ok

[lyric elbow]

@blazing widget move to #chat

[elfin canopy]

Mention him here with your old and new character ID, @valid kettle.

He'll note it down later.

[valid kettle]

@elfin canopy ok bro..

[lusty rapids]

What do I do now my Facebook account has been disabled and I cannot recover it on an iPhone and I cannot log in to a game through Google

[elfin canopy]

Try recovering your facebook account, @lusty rapids.

Or play on Android.

[night cloak]

Hello Sir i get baand 7 Day but not know why ! i dont play with hack or play hack i play caleen 
can help me and unlock my account and know me why banned week ?
I want to know what is the reason

my id : 6819169984

my point 5200 ( conoqer Server EURO)

[nova bronze]

How many days it will take

To remove Facebook and twitter

[soft sparrow]

No one knows

[nova bronze]

Three account linked

Fb and twitter is not mine

[elfin canopy]

@nova bronze

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nova bronze]

@elfin canopy in 90 days the can use hacks to ban my account

@elfin canopy tell me if he banned my account then what

Will I do

[fickle wave]

No response did it take a lot of time to process the account recovery (Lost account) ?

[elfin canopy]

You may ask this to in-game customer support, @nova bronze.

Refer to this channels pinned message.

[nova bronze]

@elfin canopy they will reply me after 1 week

[storm flume]

Please refer to this channel's pinned messages for further information, @nova bronze:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[elfin canopy]

Can you post a screenshot of the last message you received from customer support, @fickle wave?

[proud matrix]

Hey Can We Play PMIS matches Tommorow Also Or We Have To Play By Today?

[elfin canopy]

Join Indian server for queries regarding PMIS,@proud matrix

Link is in #613267301243944960

[lyric elbow]

@proud matrix may 20-24 according to IST is in game qualifiers period. You can play on 24th as well

[elfin canopy]

Just the last response, @fickle wave

[fickle wave]

Ok sorry

[elfin canopy]

Is this the last message from customer support, @fickle wave?

[fickle wave]

@elfin canopy Yes, a response must come inside the game, but no notice has come that they have replied to my message

@elfin canopy My problem was that I was playing for a while and I went out for a while and went back again to play but did not enter me (authentication or income registration failed) Click OK and try again to take me to create a new account. I contacted pubg mobile mena they tried to help me they thought it was a technical malfunction

@elfin canopy After that they told me to contact the customer service and your problem will be solved in a day

I followed all the necessary steps in the process of losing the account

[wheat magnet]

@elfin canopy Hi, I lost UC from my account and got a mail that I have made an unofficial purchase.
But I haven’t made any unofficial purchase.
I tried to contact in game support,they replied the same and the chat was closed.
Whenever I add UC it gets deducted and a mail comes that an unofficial purchase was made.
I don’t know why this is happening.

[elfin canopy]

Mention Nadeko and provide your old and new character ID, @fickle wave

That is because of unauthorised purchase of UC for your account, @wheat magnet.

Contact in-game customer support regarding this matter.

[wheat magnet]

@elfin canopy I tried contacting but not satisfied with the response.
I have always used either midasbuy or in game shop to purchasers UC.

[fickle wave]

Old :
NR々Løofy
517230652
New:
AbdulraoufBak
5852704238
Create from the same account
@elfin canopy

[elfin canopy]

@sand path ^ note this one too, whenever you're available.

Well, we can't help you with it, @wheat magnet.

Only customer support can

[molten rover]

Please ban them they are teaming is solo

[wheat magnet]

Anywhere else I can contact? @elfin canopy
Except the in game support.

[fickle wave]

Thank you very much

[south magnet]

Why my account is still locked cnom ffs

[night cloak]

Plz ban this player id 5690507745 he team up with enemy in bonus challenge I have proof

[tight cedar]

577510043 this is haker

[elfin canopy]

[e-mail]

@wheat magnet ^

[storm flume]

Hello, @tight cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

Report them via in-game report system, @night cloak and @molten rover

[night cloak]

Ban this player id 5690507745 team up in bonus challenge

[ripe laurel]

hello?

i found a hacker

wait i’ll send proof

he was still hitting me when i was knocked in cover

plus when i spectated he was using car speed hacks as well

[merry sandal]

You can report them in #cheater-reports with the stated format when the channel is open, @ripe laurel.

[ripe laurel]

ok

[merry sandal]

Also:

[storm flume]

Hello, @ripe laurel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[merry sandal]

@night cloak ↑

[hardy palm]

Hi

@Arsalan#9494

[night cloak]

I feel very sad I died b coz team up enemies they both killed me in bonus challenge ,😢😢

[elfin canopy]

Report them via in-game report system, @night cloak.

Yes, @hardy palm?

[night cloak]

Reported hope they got bam asap

Ban

[hardy palm]

There is a streamer have wall hack and his friend has speed hack

[night cloak]

im no hack pleas help

[hardy palm]

He is streaming now

[elfin canopy]

YouTube, @hardy palm?

[hardy palm]

I have the link if the stream

Facebook

[pure raft]

what is this now? My network is very good 4g and my ping was 44ms while going to attack this guy. See what happened.

[elfin canopy]

Report them to Facebook, @hardy palm.

[hardy palm]

Why

It's pubgm

And he is streaming now

With the hack

[elfin canopy]

Might be inaccurate ping, as before starting the video I can see your ping is 232ms, @pure raft.

Report them to respective platform, @hardy palm.

It's streaming on facebook, that's why report them to facebook instead.

[hardy palm]

Ok

[pure raft]

Might be inaccurate ping, as before starting the video I can see your ping is 232ms, @pure raft.
@elfin canopy Obviously before getting to the enemy it went back to 44 and moreover with 232 ms and that shot he should be knocked out. I have play other server on 230+ ms and I still get kills like this

[merry sandal]

Did you also watch the death cam, @pure raft?

[stiff ginkgo]

Even I was thinking what would have happened in the deathcam

[edgy knot]

Game guru is best

[elfin canopy]

Do you have any queries regarding the game, @edgy knot?

[pure raft]

Did you also watch the death cam, @pure raft?
@merry sandal I actually did that just the same way in my game records. I was thinking the death cam will show better if it’s my network or not. Literally d dude didn’t shoot up to 10 bullet. I pull a full mag of uzi on him 💔

[night cloak]

i got awm from like 150m and my vest did not get damaged

and was 1 hp

[spring zephyr]

@night cloak Probably you got shot in your arms or legs.

[upper umbra]

We got a mail from pubg mobile stating that one of our players age is less than 16Years. And we need to change our roster so how can we change it
PMIS(INDIA

How can we change it??

@last birch

@night cloak

[night cloak]

Maybe read tournament guidelines. It might have shown there, @upper umbra.

[upper umbra]

@night cloak yeah it was written but now pubgm has also said us that we can edit

How can edit now

We read the guidelines after registeration actually

[night cloak]

Unfortunately I do not know about PMIS process. You may ask in PUBG mobile India discord server, @upper umbra.

[oak flare]

Hi guys I haven't got guncraft option in pubg mobile how can I get that option please help

[true prairie]

Is it okey if I connect the gmail i use in pubgm in pubg lite??

[clever knot]

What do I have to do to recover my account?

[lyric elbow]

@true prairie I guess there should be no problem

[storm willow]

@true prairie yes you can.

[true prairie]

Thanks ♥️

[storm willow]

@clever knot translate please

@oak flare it’s in testing phase, very limited people have access to it.

[gilded breach]

just why ?

[clever knot]

What do I have to do to recover my account?

@storm willow that

[polar marsh]

@gilded breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@clever knot Please create a new conversation and wait patiently.

[distant lark]

M416 skin

[clever knot]

@night cloak Does this mean that I will recover my account?