questions

[polar marsh]

@sacred pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stuck oracle]

Kutta

[gloomy onyx]

See in top 10 I id with lvl 31

[normal fulcrum]

@gloomy onyx Contact in-game support and don't repeat same question over and over again

[sharp thistle]

@gloomy onyx go & just increase lvl bro really you will think i am foolish but you will get to know

[normal fulcrum]

@stuck oracle Language

[hexed axle]

If players are found to have been suspended for encountering the glitch, as a result of abnormal player activity, the suspension for those affected accounts will be lifted. We apologize for any inconvenience this issue may have caused you.
@languid nimbus
@vivid merlin I have still been waiting for more than two days for this inconvenience, the most annoying thing about this is that some have already recovered their accounts and others are still waiting, my case was even stranger because at the time the freeze message appeared I was in a game of mobile!
ID: 522234961

[glossy stone]

Cheaters report channel when it opens ????

[vivid merlin]

@hexed axle please come to #emulator-support for this and I will answer you there

@glossy stone it opens monday

[glossy stone]

Thanks

[hexed axle]

@vivid merlin I don't see the channel they mention #emulador-support

[vivid merlin]

it is a problem and they are aware it is caused by gameloop, please note that there are hundreds of thousands with this issue and it will take some time for them to get through everyone

[fallen adder]

Will there be an addition of Australian servers anytime soon

[hexed axle]

it is a problem and they are aware it is caused by gameloop, please note that there are hundreds of thousands with this issue and it will take some time for them to get through everyone
@vivid merlin the problem is this, you mention that it will take a while to repair this problem, do you mean that we should wait the unfair 2 months that were granted for some and solved for others?

[vivid merlin]

@hexed axle no I dont mean wait out the time I am asking you to have some patience for them to solve this issue as you can see others are having this issue too and it will take awhile for them to get everyone unbanned now please do not repeat the same question about this issue

[steep prawn]

Hi everyone
How to send msg in the cheater reports channel.
Or i give it here
I am not authorised to send msg in that channel

[native crystal]

@here hello guys I'm here to thank everyone who helped me I have got my account back thank you all

[storm flume]

If you have encountered an issue with the account unlinking feature, @native crystal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

@steep prawn it will open on monday then you can send it there

[fallen adder]

My question ^

[hexed axle]

@vivid merlin the time they say to wait because there are many cases, it will be the 2 months that our accounts were frozen or a shorter time, that is my doubt and to know when I will recover my account

[fallen adder]

No rush

[vivid merlin]

I am sorry but I dont know if there will be one I havent heard any news about that yet I'm sorry @fallen adder

[fallen adder]

@vivid merlin it's ok

[hexed axle]

@vivid merlin the time they say to wait because there are many cases, it will be the 2 months that our accounts were frozen or a shorter time, that is my doubt and to know when I will recover my account
@vivid merlin

[whole reef]

Hey

I lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole reef, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[whole reef]

Can you please help me?

[vivid merlin]

@hexed axle I cant give an estimated time when they will recover the account

@whole reef how did you lose it?

[whole reef]

I lost my account in unlink feature in new update

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole reef, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

please follow the bots instructions

[hexed axle]

So by this they mean that we should wait those two months that the account was suspended, this is really unfair because some recovered their accounts like others did not. @vivid merlin

[vivid merlin]

@hexed axle it does not mean wait the time have patience and please dont keep repeating this question

[steep prawn]

@hexed axle nothing can be done brother, 😫

@vivid merlinWhy u sound like this

[whole reef]

@vivid merlin In new Unlinking feature

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole reef, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@whole reef haven’t you been answered already ?

[nimble junco]

Where can i make suggestion

[storm willow]

#old @nimble junco

[whole reef]

@storm willow yes but i deleted my old discord id so i thought i have to message from this new account too😂

[storm willow]

no need

[whole reef]

Oopss😂@storm willow

Okay okay so account recovery is going on yea??@storm willow

[storm willow]

Information has been forwarded, that’s all I can say

[sharp thistle]

@sand path check link in dm

[whole reef]

@storm willow what can you do for me brother??

I also gave information to them in customer service @storm willow

[storm willow]

Already done everything that I could do

You just need to wait, that’s all

[whole reef]

It means they give my id in the last day of season 13 @storm willow😂😂

[storm willow]

this is no place for fun or troll move to #pubg-mobile or general chat

[whole reef]

I'm not trolling bro@storm willow you guys trolling us

[night cloak]

Help

[storm willow]

For further concern contact ingame customer support @whole reef

[vivid merlin]

@night cloak what seems to be the issue?

[whole reef]

Why i have to wait for my id ??@storm willow it's mine ? Or not?

[night cloak]

@vivid merlin

[whole reef]

I gave all my best to wait for it @storm willow

But i can't wait to see my account back@storm willow

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole reef, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[nimble junco]

Thz @storm willow

[vivid merlin]

If players are found to have been suspended for encountering the glitch, as a result of abnormal player activity, the suspension for those affected accounts will be lifted. We apologize for any inconvenience this issue may have caused you.
@night cloak

[whole reef]

@storm willow they are not giving proper response so can i report this game in playstore or app store??

[storm willow]

It’s your choice

[whole reef]

Also 40k-50k people are with me @storm willow

[storm willow]

Feel free to post in #old

@whole reef okay so what?

[whole reef]

They will report your game instead @storm willow

I'm just frustrated just give my id as soon as possible @storm willow

[storm willow]

No use in threatening me..

You just need to wait

[whole reef]

How long i have to wait broo can you tell me exact date ??@storm willow

Cause i need my account badly @storm willow

[vivid merlin]

@whole reef we cannot give you an exact date there is a lot going on right now it will take time please do not repeat the same questions

[whole reef]

I spent too much money on it @storm willow you just can't imagine...

Okay @vivid merlin so tell me one thing

[grizzled geyser]

It will be fixed you guys should wait patiently, chatting here doesn't do anything

[warped crypt]

@whole reef you should just be patient and let the pros fix this

[blazing widget]

@storm willow The picture of the social media account I deleted has not changed

[night cloak]

WHAT ABOUT THE RANK @vivid merlin

[iron solstice]

@whole reef y
Tellallof them from how many days you are waiting

[grizzled geyser]

You see, there's thousands of players having the same issue

[feral knoll]

@night cloak your points are not reduced

[iron solstice]

@grizzled geyser they gave @whole reef mute he is waiting from last 14 days

[night cloak]

How can I unlink my FB??? Please reply

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[grizzled geyser]

Because he's chatting the same issue over and over again when they already tell him to wait

[night cloak]

NO@feral knoll MY POINTS Decreased

[craggy blade]

@night cloak You can't do that

[grizzled geyser]

@night cloak to bronze v?

[iron solstice]

@grizzled geyser 14 days are more than enough to wait

[night cloak]

YES@grizzled geyser

@craggy blade why

[grizzled geyser]

@night cloak gonna be back to where's it's at soon when it's fixed

[lavish jasper]

5507688146

[craggy blade]

@night cloak Because that feature isn't available for now.

[storm flume]

Please refer to this channel's pinned messages for further information, @lavish jasper:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@craggy blade tell them to enable I will buy 20000 UC then

[feral knoll]

@lavish jasper english

[vivid merlin]

@night cloak that feature was disabled due to issues with it and it wont be available until further notice

[night cloak]

UwU

[wintry gyro]

Hi my account has been blocked for 7 days for joining a random match one of the players was using a hack and I think he was blocked during the match, after a week i got a block for another week because of i made an alliance with cheaters after the duration ended i tried to open my account and i was surprised with 10 years block without any alert!

My name on game ماكفاكoN
ID 5429015309

Please i want you to look into my account and see if this is fair thanks for the supporting team

[vivid merlin]

@wintry gyro contact customer service for that issue

[wintry gyro]

@vivid merlin thx a lot

[polar marsh]

@harsh sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish jasper]

I am a cell phone player and I was banned for 7 days supposedly for playing with hackers and I have only played with my team, I need my account because I am playing a tournament against emulators

[ivory raven]

Please update offer zone rewards it's been the same for many months

[blazing saddle]

@lavish jasper Kindly contact in-game support for such issues.

[nimble basin]

Account got ban for a week please support

[vagrant ice]

There is a person who logs into my account and all the confidential data has been changed and he is still entering

[blazing saddle]

@nimble basin Click the File Claim option and wait for their response. We cannot provide support for such issues here.

@vagrant ice Contact the in-game support and let them know about your issues. It is recommended that you change the login credentials for your social media accounts immediately.

[night cloak]

Will killing allies lead to a ten-year ban?

[lime garnet]

I didn’t get back what should i do @last birch

[hard zodiac]

I didn’t get back what should i do @last birch
@lime garnet same thing for me

[fickle wave]

Does someone tell me how long does it take to recover a lost account? After filling in all the required information

[storm flume]

If you have encountered an issue with the account unlinking feature, @fickle wave, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[hard zodiac]

1 week ago

[lavish jasper]

@blazing saddle I have already contacted pubg mobile but have not received a response

[lime garnet]

Me to bro

[night cloak]

Will killing allies lead to a ten-year ban?

[blazing saddle]

Wait for their response, @lavish jasper. It may take up to one or two weeks until they respond.

[lunar heron]

I saw online a new event called BP Spender, i don't see it. Is it region locked?

Thanks for whoever gona answer

[blazing saddle]

Will killing allies lead to a ten-year ban?
@night cloak Team killing leads to merit loss. Repeated offense may lead to strict punishments depending on the severity of the violation.

@lunar heron Can you provide a screenshot?

[lavish jasper]

@blazing saddle ahh ok , thank you

[lunar heron]

@lunar heron Can you provide a screenshot?
@blazing saddle

[night cloak]

I was banned for killing the Allies, what should I do?

[native crystal]

@lime garnet @hard zodiac same thing happened to me after a week I have it back today

[lunar heron]

@night cloak contact customer support or wait until unban

[vivid merlin]

@night cloak please click file claim we cannot help with such issues

[blazing saddle]

@lunar heron Yes, it looks like a region locked event.

[lavish jasper]

I contacted pubg mobile support through the game. it's okay ?

[blazing saddle]

Yes, @lavish jasper

[lunar heron]

Ok, thanks for your time Mazino ✌️

[lime garnet]

@native crystal can you answer me please

[vivid merlin]

@velvet shard please click file claim we cannot help with issues such as those

[lavish jasper]

@blazing saddle ok

[naive mango]

This account was blocked without reason I want to help as soon as possible, thank you

[velvet shard]

@velvet shard please click file claim we cannot help with issues such as those
@vivid merlin ok

[storm flume]

You can now access #emulator-chat and #emulator-support, @naive mango. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[errant tartan]

@vivid merlin can you elaborate PMIS in-game qualifier bcz there is a little confusion about it👍

[hard zodiac]

@lime garnet @hard zodiac same thing happened to me after a week I have it back today
@native crystal oh nice bro I’m still waiting

[blazing saddle]

@naive mango Ask emulator related queries in #emulator-support

[vivid merlin]

@errant tartan you can ask about such queries in the Indian server which you can find in #613267301243944960

[blazing saddle]

@errant tartan It is better to ask such queries in the Indian server.

[errant tartan]

Okk thanks

[lavish jasper]

I am not the only person who was banned, many friends from different emulator clans were banned, could there be an error?

My clan friends play emulator, I am the only cell phone player, but many players from other emulator clans have been banned!

[karmic fulcrum]

Hi

[vivid merlin]

@karmic fulcrum hello. what seems to be the issue?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[karmic fulcrum]

@vivid merlin I have a problem linking the account Can you help me?

[blazing saddle]

@karmic fulcrum Can you elaborate the issue?

[polar marsh]

@craggy pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden crypt]

My account was banned for no reason. I was playing in the arcade mode and suddenly a message came that I am an account that will be banned. I swear that I do not know what caused the ban and did not violate any laws.

[night cloak]

Report hacker

[karmic fulcrum]

@blazing saddle My dear The personal account was stolen by Facebook

576977191 『ROCK』CŁOWN

[blazing saddle]

@karmic fulcrum Refer to #faq subpoint 2.5

[vivid merlin]

@maiden crypt please click file claim we cannot help with such issues

[polar marsh]

@maiden crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@blazing saddle

[karmic fulcrum]

@blazing saddle Because I understand you

[blazing saddle]

@karmic fulcrum Go to #faq channel and refer to subpoint number 2.5. You query has been answered there.

[steady talon]

In my gameexp form i can see accepted . Is it means i am accepted for beta testing??

[karmic fulcrum]

@blazing saddle My friend, the account is now confirmed with a number. I want to know or delete the number

[blazing saddle]

@steady talon You will be contacted via email if you have been selected for beta testing.

[blazing saddle]

@karmic fulcrum Contact the social media support for such issues.

[steady talon]

I just want to know is it mean the same as i am understanding

[night cloak]

Hello Mods, ¿Anyone knows when the unlink feature will be avaliable again? ¿Or can enable it for my account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[blazing saddle]

@steady talon It means your response has been accepted. You will be contacted via email if you are selected.

[steady talon]

Ok

[vivid merlin]

@night cloak there is no estimated time when it will arrive again please be patient

[steady talon]

Ty for info

[hexed forge]

Where i can report player who killed me by teaming?

[vivid merlin]

@hexed forge you can report them via the ingame report system

[hexed forge]

I have video

[karmic fulcrum]

@blazing saddle My dear, this is a problem inside the game. I never entered the communications, I don't understand what you are saying

[blazing saddle]

@hexed forge You can report them to the in-game support.

[hexed forge]

I have the video for them

[blazing saddle]

@karmic fulcrum Can you explain the issue?

Do not ask account suspension related queries here, @lavish jasper.

[elfin narwhal]

5226940631, IGN Name 彡RAPTR彡ZAIN

[karmic fulcrum]

@blazing saddle Dear I am the official account we link to the number and I want to delete. Number and get rid of it for good

[lavish jasper]

@blazing saddle where can I make inquiries?

[blazing saddle]

@elfin narwhal What is the issue?

@lavish jasper To the in-game customer support or email at [e-mail]

[desert bloom]

I need support

[elfin narwhal]

@blazing saddle budddy the same issue going on ....got banned for 7 days

[placid spear]

@blazing saddle hello sir help me

[karmic fulcrum]

@blazing saddle I want to know nambur phone in pupg mobile how can i find out

[blazing saddle]

@elfin narwhal We cannot help you with such issues. Contact the in-game support.

@karmic fulcrum What do you mean by number? Can you provide a screenshot?

[placid spear]

@blazing saddle Login to my pubg account Facebook account is disabled How can I login to PUBG

[blazing saddle]

@placid spear Do you have another social media account linked to the game account?

[desert bloom]

Help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @desert bloom. Remember to read through #faq before asking questions in the support channels.

[placid spear]

@blazing saddle Yes but I had unlinked it

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[karmic fulcrum]

@blazing saddle Connect the account to the new Mbil

@blazing saddle In the game the company has developed a new feature that can link the account to a mbayel number

[blazing saddle]

@karmic fulcrum Please email at [e-mail] for such queries. I'm sorry we cannot help you with such server sided issues as do not have access to such data.

[errant canyon]

Same issues here.

[placid spear]

@blazing saddle Another social media I unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

Anybody help my pubg account linked in facebook and now my facebook account was disable permanent how can I recover my account???

[errant canyon]

Received a ban while pushing our ranks fairly.
We can't push our ranks because of cheaters, they don't get banned and the game decides to ban people who play fair.

[karmic fulcrum]

@blazing saddle This site is where I find it

[blazing saddle]

@night cloak Contact Facebook support for such issues.

[errant canyon]

This has happened to a lot of players in the Pakistani gaming community, first there was a glitch in which your account got freezed for a while, now there's this direct tier reset. Solve this please, giving 17+ hours to this game and then this is how we get treated?

[blazing saddle]

@errant canyon Can you provide a screenshot of the suspension message?

[karmic fulcrum]

@blazing saddle Dear, if I send you the account, you can know the number associated with it

[night cloak]

@blazing saddle I'm try many times but not found any online support

[blazing saddle]

@karmic fulcrum No I cannot. I told you, contact the in-game support or email at [e-mail]

[patent thunder]

I change my photo now from my profile in my social account and quickly it changed also in my old account that I do not have access why?

[winter birch]

@blazing saddle I didn't intentionally team up with hackers, it might have happened with a coincidence. Kindly, unban me and give me a chance
ID : 5136083215

[blazing saddle]

@winter birch @errant canyon Contact the in-game support for such issues. We cannot assist you with account suspension related issues.

[errant canyon]

I got the same message as Jaybee did.

And how do we do that Mazino?

[blazing saddle]

Please do not repeat queries related to account suspensions.

[errant canyon]

These PUBG developers would know better. 🙂
We play fair and then this happens, lols.

[red dome]

Can i unlink my facebook account to link it to another account

[storm flume]

If you have encountered an issue with the account unlinking feature, @red dome, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[fast yoke]

@blazing saddle what can you help with

[blazing saddle]

With client sided technical issues and game related queries

[errant canyon]

How can we contact the in game support?

[karmic fulcrum]

@blazing saddle Dear I spoke to them, but Bot answered it, not a question

[storm flume]

You can contact the customer service via the game settings, @errant canyon. Refer to subpoint 5.3 in #faq for further instructions.

[blazing saddle]

@karmic fulcrum Wait for their response. It may take upto one or two weeks for them to respond.

[fast yoke]

@blazing saddle why all your answers are like. Contact. Them we got nothing to do with your issue here !!!!!

[karmic fulcrum]

@blazing saddle Can you transfer me worry directly to speak with them?

[blazing saddle]

@karmic fulcrum No, I cannot help you any further. You have to wait for their response. Please be patient.

[worthy panther]

Any reason there isn't an anti cheat system imbedded in the game? Why don't they just add punk buster to the client? Maybe ban hacker ip addresses instead of accounts that can just be remade at the drop of a hat.

[blazing saddle]

@worthy panther You can submit feedback and suggestions in #old channel.

[cold sandal]

this report is from my friend he is from Pakistan and his own team from India is killing him

he changed flag that's why

[fast yoke]

@worthy panther have you seen how many times are the sharpshooter software is downloaded? It’s undetected 😉

[fickle wave]

@blazing saddle After I sent all of my information about the loss of the account and they told me to wait, will a message come from inside the game or what?

[raw edge]

I am beta

[blazing saddle]

@fickle wave Wait for a response from the in-game support.

[polar marsh]

@hallow sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cold sandal]

ping and answer

[blazing saddle]

@raw edge Do you require any assistance?

@cold sandal You may report activites like team-killing to the in-game support or make use of the in-game report function.

[cold sandal]

ok

[raw edge]

@blazing saddle yes

[blazing saddle]

@raw edge How may I help you?

[lofty inlet]

@blazing saddle hi, why are approved videos rejected?

[blazing saddle]

@lofty inlet What do you mean?

[lofty inlet]

say if you don't want us to report cheateer.

[raw edge]

@blazing saddle How do I get beta version v19 pubg mobile?

[lofty inlet]

@blazing saddle #cheater-reports approved videos rejected

[fast yoke]

@blazing saddle boss do you play the game yourself?

[blazing saddle]

If the evidence is not enough or the report does not follow the correct format, the report is disapproved, @lofty inlet .

[lofty inlet]

i have proof.

[blazing saddle]

@fast yoke Please ask unrelated queries in #chat or #pubg-mobile

[lofty inlet]

i can throw at you

[blazing saddle]

@lofty inlet You can submit it in the #cheater-reports channel when it is open.

[raw edge]

@Mazino How do I get beta version v19 ?

[lofty inlet]

@blazing saddle can you check dm ?

[night cloak]

My account hasn't returned yet, and I've sent all the information to company now my account hasn't been recovered

[fast yoke]

@blazing saddle so what is the related quaires here!

[night cloak]

Is there anyone from the monument company here?

[raw edge]

@steady talon hello

[night cloak]

I've got 10 days, and I haven't got my account back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

You can apply for the PUBG MOBILE beta program here, @raw edge:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

Any moderator here

[blazing saddle]

@fast yoke If you any game related queries or client sided technical issues, feel free to ask here.

@night cloak Wait for their response if you have followed the intructions correctly.

[storm jasper]

@blazing saddle 2 days passed n my acc is still frozen. Gameloop is up to date.
Id 5408116089

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm jasper. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

Wait for what

[blazing saddle]

@storm jasper Ask emulator related queries in #emulator-support

[night cloak]

My account level 78

[sand path]

@night cloak provide your old and new IDs

Old (lost ID)

New (Made with the same unlinked social media)

[sand roost]

There’s a glitch where it says people are idle but when you go to invite them it says they’re in a game

[storm flume]

Hello, @sand roost!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[patent thunder]

@sand path I change my photo now from my profile in my social account and quickly it changed also in my old account that I do not have access why?

[fringe glen]

My phone has 6GB ram. When I put ultra graphic mode, sometimes my game just stops working and forces me out. Someone who can help me? However I don't want to turn my graphics down.

[sand path]

Your details have been forwarded. Please be patient. @patent thunder

[patent thunder]

Ok thanks @sand path

[valid tapir]

Pubg mobile mechanics and movements feel sticky and slow specially in TDM

[frank charm]

any plans or actions soon to stop the magic bullet cheaters soon?

like in every singlr game i play this season i encounter at least 20 full magic/speed hackers so i sopped playing and waiting tencent to wake up

[raw edge]

@storm flume Thank you

[night cloak]

Anybody help my pubg account linked in facebook and now my facebook account was disable permanent how can I recover my pubg account???

[raw edge]

When did v0.19beta registration begin?

[shrewd oxide]

Peace be upon you, about two years ago, I logged in from my global account to the Vietnamese version because there were some errors in the global version at that time, so I entered the Vietnamese version and because of remorse I spoke to the game support and requested the registration date for the Vietnamese version and I do not remember it. is there a solution?

@here

[raw edge]

When did v0.19beta registration begin?

[craggy blade]

@raw edge Check #news and scroll up.

[raw edge]

@craggy blade thanks bro

[craggy blade]

Welcome :)

[turbid wigeon]

My Facebook account has been hacked and the hacker has linked his Twitter account to my account and I want to remove it

[unkempt skiff]

I still cant log in duo to the bug of the 2 months my id is 5602508137

[night cloak]

You recived this?... i not play with hack! .. just i have big lag

[flint frost]

I received this mail Today

[thin pine]

Can someone help me i just got banned like 20 min ago and I don't know why

[keen solar]

when can we get more hackers in the na servers

[flint frost]

But my linked facebook account does not exist now ...that account deleted by facebook before 1 year.

[vivid merlin]

@night cloak please contact customer service we cannot help with ban related issues

[keen solar]

i truly feel there isnt enough

[vivid merlin]

@thin pine how long is the ban?

[thin pine]

10 years 😫

[night cloak]

@vivid merlin who is the customer service?

[keen solar]

is pubg going to add bots that have auto aim and wall hacks next

[vivid merlin]

@thin pine please click file claim in game we cannot help with ban related issues

[thin pine]

Like what's the chance that i buy the rp and getting banned

[vivid merlin]

@night cloak please read #faq 5.3 on how to contact customer service

[keen solar]

dont buy any rp until oubg fixes the game

[thin pine]

I already bought it i have 20 rp and now my account u banned

[vivid merlin]

@keen solar consider moving to #pubg-mobile or #chat if you dont have any game related problems , this chat is for pubg problems

[thin pine]

Is*

[worn river]

Help me

[keen solar]

hacking is a pubg problem

[worn river]

It's bug

[keen solar]

not general problem

[vivid merlin]

@worn river clear cache and restart game

@keen solar you can report hackers in #cheater-reports or here http://cheater-report.pubgm.cc, however if you would like to tell them what you think you can say it in #old

[thin pine]

@vivid merlin I well try that

[keen solar]

report button must be for data collection om our devices cause it doesn't work or you imbociiles have no clue

[night cloak]

When will my account be opened and also will the rank decrease?

@vivid merlin

[worn river]

@vivid merlin 6 time clear cache and unistall game 3 time.. Any more solution

[vivid merlin]

@night cloak there is no estimated time when it will be opened again as for the rank I cant answer that question

@worn river clearing cache is your best option a new update will come out soon that might be able to help with that

[edgy copper]

Can I ask a question?

[vivid merlin]

what's the question? @edgy copper

[edgy copper]

Is there ban for using vpn?

[vivid merlin]

please read faq 3.20 in #faq @edgy copper

@bitter jetty as it says in the response if you did not get your account it means they will have to make further investigations and read and follow the instructions again

[cyan citrus]

so many hackers 😫

[thin pine]

Oh yeah @edgy copper my vpn was on i think that's why

[vivid merlin]

@cyan citrus you can report hackers here http://cheater-report.pubgm.cc or you can report them in #cheater-reports

[thin pine]

Like i just play the game for fun why hacking

[vivid merlin]

@bitter jetty if you have sent the information again please be patient they will try and get to you soon

[cyan citrus]

@cyan citrus you can report hackers here http://cheater-report.pubgm.cc or you can report them in #cheater-reports
@vivid merlin im facing them every game , my channel is full of videos

[thin pine]

@vivid merlin do you have any suggestions

[vivid merlin]

@thin pine suggestions on ?

[thin pine]

Why i got ban and if you have vbn on gets you banned?

[night cloak]

@bitter jetty bro its been 15days i contacted the customer support two times got the same reply but didnt got my account 😢

[vivid merlin]

@thin pine for the ban i cant tell you why however the vpn we lack additional information on and cant guarantee that your account wont be banned if using one

[thin pine]

How can i talk to consumer service

[burnt pawn]

I unlinked my acc by mistake and i want to get it back

[storm flume]

If you have encountered an issue with the account unlinking feature, @burnt pawn, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

@thin pine please read faq 5.3 in #faq

[burnt pawn]

Pls i want any real one from customer service to help me

[thin pine]

How do i talk to them? @vivid merlin

[vivid merlin]

if you would like to contact customer service you can read faq 5.3 in #faq to talk to them @burnt pawn @thin pine

[thin pine]

@vivid merlin thx i well talk to them

[night cloak]

I got a message that my account is recovered but couldn't see my account after I logged in

[vivid merlin]

@night cloak please follow the message they sent with that statement telling you what to do if you havent gotten the account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @vivid merlin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

I need clarification on the second question, 1. Is new account UID.
2. Nickname of the social media account

[burnt pawn]

@vivid merlin but i contacted with them and i didn't get my acc back

[outer thistle]

hey iam lose my account when i try delete facebook and when i try log in with twitter got this massag can help me

[night cloak]

What should I provide for 2.

[vivid merlin]

it will take time for them to reply please be patient@burnt pawn

[burnt pawn]

I want talk to real guy from customer service

@vivid merlin i am waiting until 7 may

*from

[vivid merlin]

as it says it could take up to 90 days for a response @burnt pawn

[outer thistle]

any help here ?

[vivid merlin]

@outer thistle I cannot read that message because I dont speak that language so I cannot help with that

[thin pine]

@vivid merlin its said that i was using 3rd party program i think the anti cheat think my vbn is the 3rd party?

[outer thistle]

when i try login say 2 me sunspended account \

[burnt pawn]

@vivid merlin omg

[vivid merlin]

@thin pine it could be possible however like I said we lack additional information on the VPN usage

@outer thistle is the twitter account suspended?

[outer thistle]

when i try delet facebook logged out me and when i try log in agian with twitter say 2 me suspended account

yea

and cant login with facebbok anymore

[vivid merlin]

@outer thistle if the twitter is suspended you will have to contact twitter support we cannot help with suspensions from twitter

[outer thistle]

and my facebook cant login with him anymore\

[vivid merlin]

@outer thistle if it was unIinked and you have not gotten a response please be patient about the fb

[outer thistle]

ok but iam wait from 27 april and no one answer me

[thin pine]

@vivid merlin idk but if that's the case then i have to wait 90 days to get respond from customer service and maybe not getting my acc back its like i buy rp for nothing 🙆‍♂️

[vivid merlin]

@outer thistle feel free to contact them again

[outer thistle]

ok

[trim shuttle]

Hello Anyone..?

[edgy copper]

How can I contact with the support?

[vivid merlin]

@thin pine I'm very sorry for the inconvenience that the ban has caused you however you must understand I cannot make them reply any faster

[thin pine]

Guys he is just one person dont rush your self

[vivid merlin]

please read faq 5.3 in #faq on how to contact customer service @edgy copper

[trim shuttle]

I am banded for no Reason on Emulator why someone got banned for no reasons..:?

[thin pine]

@vivid merlin i think its bug but thx

[vivid merlin]

@trim shuttle please click file claim we cannot help with the unbanning of accounts only customer service can answer that for you

[thin pine]

I am banded for no Reason on Emulator why someone got banned for no reasons..:?
@trim shuttle when did you get banned

[trim shuttle]

I am contacting there for about like 2 hours

[edgy copper]

But I talked to them many times and no answer I don’t know why

[trim shuttle]

@thin pine today

1 weak ban with no reason

[vivid merlin]

@trim shuttle please note that a lot of people were banned with issues and it will take awhile for a response

[thin pine]

1 weak ban with no reason
@trim shuttle same but im 10 years

[vivid merlin]

it will take awhile for a response from them @edgy copper

be patient please

[edgy copper]

It has been 2 months

They ignore me

[vivid merlin]

feel free to contact them again @edgy copper

[edgy copper]

How many time should I talk to them until they answer

[trim shuttle]

I am Still waiting i have all the recordings of my gameplay i am a content creator why pubg is doing that

[vivid merlin]

@trim shuttle is just an issue they are having please be patient and wait you must understand hundreds of thousands have been banned and it could take awhile for a response

[thin pine]

I am Still waiting i have all the recordings of my gameplay i am a content creator why pubg is doing that
@trim shuttle do i have get rec?

[edgy copper]

??

[vivid merlin]

you must understand it can take up to 90 days from customer services they are short staffed @edgy copper

[thin pine]

@trim shuttle > @trim shuttle is just an issue they are having please be patient and wait you must understand hundreds of thousands have been banned and it could take awhile for a response
@vivid merlin i think bug and just us alot of people got banned we have to wait

[echo hollow]

I used to use Hack and now I am not using Hack and I got banned for no reason what is the solution?

[hard zodiac]

you must understand it can take up to 90 days from customer services they are short staffed @edgy copper
@vivid merlin is a company that generates millions of dollars, we who invest also deserve respect when we have a problem

[edgy copper]

Why !! What supposed I do , if I facing cheater every single day ,and PUBG knows that ??

[hard zodiac]

who understands us?

[trim shuttle]

@thin pine yes bro i have all the recording of my gameplay

non of my team player got banned only me

[edgy copper]

Just tell me what supposed I do!!

I report cheater every 30 minutes

[storm flume]

Hello, @edgy copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@echo hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thin pine]

@vivid merlin is a company that generates millions of dollars, we who invest also deserve respect when we have a problem
@hard zodiac we have to wait

[edgy copper]

It won’t help me this article

[thin pine]

It won’t help me this article
@edgy copper same

[edgy copper]

You should take a step, and stand to face them harder then you do

[thin pine]

What is gfx

[night cloak]

Record a video of the cheater's gameplay and upload it in YouTube and post it in #cheater-reports by following the pinned message in that channel@edgy copper @thin pine

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @bitter jetty.

[edgy copper]

@thin pine I know,nothing will help with PUBG

@night cloak Evey 30 minutes I get killed by cheater?? What I do report all of them?

[night cloak]

@edgy copper avoid making a conversation in here use #chat

[edgy copper]

@night cloak I have problem and I need to solve it

[night cloak]

If you wanna need a fair gaming environment report them

[iron solstice]

@night cloak Evey 30 minutes I get killed by cheater?? What I do report all of them?
@edgy copper
They will never ban hackers but they will ban inocents

[edgy copper]

It’s not gonna work broo

[summer osprey]

There is still bargain in the game?

[night cloak]

@iron solstice use #chat for conversations@edgy copper @bitter jetty

@summer osprey yeah it's random

[iron solstice]

I have been ban for 3 months for doing nothing

[storm flume]

Please refer to this channel's pinned messages for further information, @iron solstice:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[edgy copper]

@night cloak sorry this is not a conversation!!

[forest pelican]

@polar marsh
I took banne on 10-04-2020 ,without do any thing and also my brother toke banne on the same day i think may be because we are playing in same IP adress, I send the support my problem and without a response ,I'm playing from the 3rd season and i buy RP 5 seasons and I have 2 upgrades guns, please i need help.
Contact : [e-mail]
ID : 5241469992

[night cloak]

@forest pelican do the file claim

[broken trellis]

any here support me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @broken trellis. Remember to read through #faq before asking questions in the support channels.

[edgy copper]

@night cloak Ok I have a question

[iron solstice]

@forest pelican do the file claim
@night cloak
Please stop telling everyone to claim file because there is no use of it

[forest pelican]

@iron solstice yes I send them more than 100 messages without any response

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@bitter jetty stop scamming others

[south magnet]

i also got ban zain bhai :/

[iron solstice]

@iron solstice yes I send them more than 100 messages without any response
@forest pelican
We only receive is auto generated reply

[night cloak]

Whenever the ban is removed from my account, I have been banned for two months without any reason+

[iron solstice]

@night cloak I am from India from 10 am to 2am I am continuously on this server because getting ban without doing anything

[storm flume]

Please refer to this channel's pinned messages for further information, @iron solstice:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[iron solstice]

@night cloak is this person @bitter jetty in charge

[edgy copper]

@night cloak Can I talk to you in private, or one of the supervisors!!

[night cloak]

@iron solstice no he's a scam

Report him in #discord with his user ID and a screenshot

[cyan citrus]

Record a video of the cheater's gameplay and upload it in YouTube and post it in #cheater-reports by following the pinned message in that channel@edgy copper @thin pine
@night cloakmy channel is full of videos but i cant post more than 1 id

[broken trellis]

@blazing saddle

[night cloak]

@edgy copper regarding to

[iron solstice]

See

[cyan citrus]

i request to allow post more than 1 ids in a single message. there are all hackers on crown in europe duo.

[night cloak]

@cyan citrus DM me the links with user name and ID

I'm tired of waiting 😐

[night cloak]

@iron solstice #discord

[cyan citrus]

@night cloak ok

[polar marsh]

@broken trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@broken trellis don't use hacks😉

[edgy copper]

@night cloak please answer?

[night cloak]

@edgy copper DM me

[edgy copper]

Ok

[iron solstice]

@night cloak ban @bitter jetty because he is continuously messaging me

[night cloak]

@iron solstice block the user atm will ban him soon

[cyan citrus]

@night cloak im uploading one last video and i will send all ids with details to you, just wait .

[night cloak]

Ok

How long will it last?

[thin pine]

Ok
@night cloak are vbn not allowed

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@thin pine

[thin pine]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@thin pine
@night cloak thx but its said that i was using 3rd party program

10 years banned for nothing

[night cloak]

@thin pine for more information contact customer service

[thin pine]

@thin pine for more information contact customer service
@night cloak im waiting for response

[night cloak]

Ok

@broken trellis here

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cloud mountain]

PUBG you are useless.... toooo many cheaters every evening... : M7... Q8 ... all arabic... wallhack aimbot... HOW MUCH ARE THEY PAYING YOU ?

[plush field]

I lost my account and all I try to send you are to close the conversation. Why?

[storm flume]

If you have encountered an issue with the account unlinking feature, @plush field, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[tepid rock]

Cheater

[novel garden]

Hwllo any one can help me

[night cloak]

@tepid rock report them via in-game

@novel garden what's the issue

[tepid rock]

I did

He wont get banned like all the other hackers I've reported

[novel garden]

My friend is send to me royal pass but my acc has been banned for 3 months

[storm flume]

Hello, @tepid rock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ancient widget]

@night cloak how can i solve this problem?

[night cloak]

@ancient widget contact customer service

[ancient widget]

Then?

[novel garden]

@night cloak do u have an answer for my question .

[ancient widget]

@night cloak you mean in customer service or in email?

[night cloak]

@novel garden can you post the screenshot of the banned message

@ancient widget in-game

[ancient widget]

@night cloak I don’t know how

[storm flume]

You can contact the customer service via the game settings, @ancient widget. Refer to subpoint 5.3 in #faq for further instructions.

[visual sun]

My actual points are 4619 but on server rankings, only 4420 are shown- kindly fix this

[ancient widget]

Could you explain it to me please

[night cloak]

@ancient widget read the bot message ^

[novel garden]

@night cloak

[visual sun]

How to fix this issue?

[novel garden]

I was talked to customer service about my account has been hacked and no one helped me

[visual sun]

My actual points are 4619 but on server rankings, only 4420 are shown- kindly fix this ——-

[novel garden]

@night cloak can i sen to u private

[plush field]

Damn you, you are free to make money, you have no interest in helping. It is just a private account that a customer has with you, and you cannot help or help you. What is this failure that you are with?

[novel garden]

No one here .......????

[plush field]

Failed company

[calm skiff]

What is this about

It asked me to link email and set password in game

I did so

Is it related to the Pubg mobile core players ???? or is it for everyone

[feral knoll]

@calm skiff pubg will never ask anyone for there passwords

[calm skiff]

It asked me to enter email and link it and set a password

inside the game

in the settings

I even got a link reward

Did everyone get this link email ?

[feral knoll]

@calm skiff yes

[night cloak]

I am not

[calm skiff]

ok then

[feral knoll]

@night cloak are you using global version?

[night cloak]

I use which available in play store😄

[novel garden]

@night cloak hello can u help me

@vagrant onyx hello can u help me plz

[night cloak]

u got banned? @novel garden 😆

[feral knoll]

kr and vt are also available in play store

[calm skiff]

well he might not see it if he isnt using vpn

people use taptap to download mostly

[novel garden]

@night cloak yes

[cyan citrus]

@night cloak check dm i send u the ids

[night cloak]

@calm skiff yeah same mean dude

@novel garden what happened?:/

U used hacks?

[feral knoll]

create a new google account and change profile to korea you will be able to download from play store without VPN

same for vt version

[night cloak]

good idea

[novel garden]

@night cloak no my acc is hacked and the hacker he was used it but i was sent to customer service but no one helped me

[storm flume]

You can contact the customer service via the game settings, @novel garden. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant onyx]

@novel garden account suspended due to breaking the game rule Tos

To read more

Refer to the bot message

[novel garden]

@vagrant onyx can i send to u privet

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @novel garden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak no my acc is hacked and the hacker he was used it but i was sent to customer service but no one helped me
What a history dude

lol

[novel garden]

He hacked my Twitter acc

And he can access to my account in game

[night cloak]

U opened free skin link?

Or what?

[novel garden]

Like that

[night cloak]

:/

[novel garden]

But I recovered my account i was sent an email to Twitter and helped me

[night cloak]

Then do what writes up Yore

[novel garden]

But in pubg mobile no one helped me

[night cloak]

Try again

[novel garden]

About what try again

[feral knoll]

@novel garden you are responsable of the security of your account. your account will be banned when cheating regardless of who is using it

[novel garden]

Is not me ok

[night cloak]

Next time don't be stupid bro

[novel garden]

I was sent message to customer service and no one helped me

[night cloak]

No free skins

No free soup

Do u understand?

[novel garden]

Yes but now I want to recover my account

[night cloak]

U can't bro

That's not the game bad

[novel garden]

No one can help u in customer service

[night cloak]

Because this story is fantastic

[feral knoll]

@novel garden contact customer service in-game. no one here can unb-an your account

[inner turret]

@novel garden bro there many requests which the support team has to go through so your request is in que so please wait patiently.

@novel garden just file claim and wait.

[calm skiff]

the number of time cheaters spam the support just in hope, this actually hinders people who genuinely need help

[novel garden]

Wait just wait

What the fantastic in story

[inner turret]

@novel garden bro just file claim and wait till the support reaches you.

[night cloak]

"Hacker used hacks in my hacked account"

Read this

[feral knoll]

@calm skiff

[inner turret]

Guys stop it.

[novel garden]

That is u can do if you want to make any one lose her account

[inner turret]

@novel garden you have got your answer. You just file claim in in-game and wait till support reaches you.

[calm skiff]

Just dont hack

Its not worth it

[night cloak]

Rightt@calm skiff

[novel garden]

Then what ill be doing if my acc unbanned

[inner turret]

@novel garden if it was a false ban then the ban will be uplifted soon.

@night cloak @calm skiff let me handle it please.

[novel garden]

After 3 months

Hhhhhhh

[inner turret]

@novel garden are you an emulator player?

[night cloak]

@night cloak @calm skiff let me handle it please.
Ok dude

[novel garden]

No

I have ipad 6th

[inner turret]

@novel garden did you file a claim?

[novel garden]

Yes

But nothing is happened

[inner turret]

@novel garden then sir please kindly wait till the support reaches you. As there are tons of requests, support needs to go through everyone's so kindly wait till they get to you. If yours was a false ban then the ban will be uplifted soon.

[novel garden]

Will be see

[inner turret]

@novel garden just wait patiently.

[novel garden]

I’ll wait

[inner turret]

@novel garden 👍

[carmine seal]

Thank you for help me

[hard zodiac]

I do not know what happens with pubg, they are hacking many accounts, the staff is not helping as much as we expect, and they only give automated responses, I think something is wrong, and they should have solved it, both me and other friends have stolen the account or they have lost it and still no one answers that, they sent me more than 10 times my tests, my payment receipts, my legal identification and still nobody does anything, only automated responses, I do not know if they should change the system or add more personal to solve so many complaints, what if they have to do is solve everything quickly, many players will stop playing because of themselves

[carmine seal]

My account is back

[ancient widget]

Hello, the customer service didn’t reply to me. What should i do?

[visual sun]

My actual points are 4619 but on server rankings, only 4420 are shown- kindly fix this

[hard zodiac]

I am telling you as a player who has been playing for almost 3 years and I have invested more than 5 thousand dollars and my account was stolen, no one has yet done something, but like me, I have many friends in the same

[night cloak]

@hard zodiac they are peoples😉

Sayın PUBG geliştirici ekibi,

aktif olarak kullandığım PUBG hesabım haksız yere yasaklandı. Oyunda

herhangi bir hile kullanmadım ve oyundan uzaklaştırılmama neden

olabilecek herhangi bir kural dışı harekette bulunmadım. Uygunsuz bir

davranış sergilemediğimi düşünüyorum. Hesabımı neden kapattığınıza

ilişkin bir kanıt talebinde bulunmak istiyorum. Hesabımın en kısa sürede

yeniden açılmasını talep etmekteyim. İyi çalışmalar dilerim.

Hesap ID 5259861560

[inner turret]

@night cloak ENGLISH please. For other language assistance you can check #613267301243944960

[ancient widget]

@inner turret

[visual sun]

@inner turret why aren’t you guys responding to my situation?

[inner turret]

@visual sun am reading bro.

[visual sun]

Okay

My account was freez two days ago while playing custom room- but the next morning, pubg gave me my account back- but after that - my rank on server is not updating

[storm flume]

If you have encountered an issue with the account unlinking feature, @visual sun, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[bronze cairn]

Hello my name is norah
My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game I didn’t even use vpn or something like that i was playing a team death match randomly and they banned me for no reason!! This a picture of that match so i can proof that i didn’t do anything.I hope that my account will be returned and removed from it. This is my account ID 5242059986

[inner turret]

@visual sun it may be a glitch as pubg points gets refreshed everyday at 5.30 Am please wait . After refreshing the the points will be perfect.

@bronze cairn is it Korean version.

[bronze cairn]

No

[visual sun]

No its been 40 hours - my rank is not updating- its like i am not ace (star 4) but on server rank, it shows me ace (star 2)

[inner turret]

@ancient widget where did you make purchase of the UC?

[visual sun]

As you can see in the photos

I have 4619 points but server rank shows 4420

[night cloak]

🤦‍♀️

[visual sun]

I am pushing conqueror and i am really close to conqueror- kindly ask the team to fix my issue asap- as i wont reach conqueror if my ranking points are freeze

[inner turret]

@visual sun it's a glitch as you may see even if it shows the points as 4420 u r in still asce star 4

[ancient widget]

@inner turret form the pubg mobile store

[visual sun]

But a friend told me that I won’t be able to reach conqueror - as my rank is not updating- how would i reach top 500?

[inner turret]

@visual sun if the problem is not solving by refreshing on every morning 5.30 am then please report it on #old . Or contact support through In-game support.

@ancient widget could you send a screenshot of the website?

[visual sun]

I’ve reported in ingame support but there is no response yet

[night cloak]

Be patient

[inner turret]

@visual sun please wait patiently as there are tons of reports, team is trying it's best to solve everyone's problem as soon as possible.

[ancient widget]

@inner turret which website?

[night cloak]

how long will we wait

[inner turret]

@ancient widget from the place you purchased the uc.

[night cloak]

how long will we wait
Two weeks

Haha

[inner turret]

@night cloak we can't tell you the exact time but the support will reach you as soon as possible.

@visual sun your problem may get solved by itself when server resets on 5.30 am

[serene tide]

How to report cheater I have proof

[night cloak]

#cheater-reports

[storm flume]

Hello, @serene tide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[visual sun]

But it didn’t get fixed on yesterday ‘ 5:30- how can it get fixed now?

[serene tide]

I don't have permission

[night cloak]

Read latest message

[inner turret]

@visual sun as you already contacted support. Only choice is to wait patiently.

[storm willow]

Read the last message In that channel @serene tide

[night cloak]

Yeah write same message @storm willow

[visual sun]

Can you ask the team specifically to see my request?

[night cloak]

but there is royal pass ?? but there is royal pass !

[inner turret]

@visual sun no I can't. The team goes through everyone's so u have to wait.

[night cloak]

Sayın PUBG geliştirici ekibi,

aktif olarak kullandığım PUBG hesabım haksız yere yasaklandı. Oyunda

herhangi bir hile kullanmadım ve oyundan uzaklaştırılmama neden

olabilecek herhangi bir kural dışı harekette bulunmadım. Uygunsuz bir

davranış sergilemediğimi düşünüyorum. Hesabımı neden kapattığınıza

ilişkin bir kanıt talebinde bulunmak istiyorum. Hesabımın en kısa sürede

yeniden açılmasını talep etmekteyim. İyi çalışmalar dilerim.

Hesap ID 5259861560

English@night cloak

but I'm so bored of this situation

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[inner turret]

@night cloak For assistance on Other Language please go through #613267301243944960

[night cloak]

@night cloak

ingilizce konuş 🙂

[vagrant onyx]

@night cloak what is it ?

[night cloak]

@night cloak sanki cözecekler

Dear PUBG developer team, My PUBG account that I actively use has been unfairly banned. At game I didn't use any cheat and cause me to be removed from the game I did not take any illegal action. An inappropriate I think I do not act. Why you closed my account I want to request a proof of My account as soon as possible I request that it be reopened. I wish you good work. Account ID 5259861560

but I'm so bored of this situation ı so ım very, very angry 😤

[inner turret]

@night cloak did you file a claim?

[night cloak]

@inner turret

[inner turret]

@night cloak is it global version or Korean?

[night cloak]

@inner turret global

[inner turret]

@night cloak which language?

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @kind needle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[weary spade]

please help me

[night cloak]

@inner turret Shall I translate it to English?

[inner turret]

@weary spade how may I help you.

[viral yew]

Hello, how can i contact the support for an account loss?

[weary spade]

هل هنالك دعم عربي؟

[storm flume]

Please do not use any other language aside from English in this channel, @weary spade. Refer to #613267301243944960 for language channels.

[inner turret]

@night cloak in that pic is file claim option to right or left?

[night cloak]

@inner turret turkish

[weary spade]

arabic please

[viral yew]

Hello, how can i contact the support for an account loss?

[night cloak]

Left

[inner turret]

@weary spade please join pubg mena for Arabic assistance.

[night cloak]

english of the same mistake

[inner turret]

@night cloak please click the left option and speak to the support on you problem and wait till their response. If yours was a false han then it will be uplifted soon.

[ancient widget]

@inner turret form here bro , i mean this store

[inner turret]

@viral yew you can contact support through in-game option.

[night cloak]

Can my account open tomorrow

?

[inner turret]

@ancient widget did you use any tricks to gain more uc or anything?

[viral yew]

and if someone stole and hacked my facebook and keep logging in-game although i interrupt him using Twitter method

and i cant even stay in the account for 1min

[night cloak]

@inner turret Although I have tried many times, the answer is negative

[inner turret]

@viral yew if your social media is hacked then please contact the social media support of which was hacked.

@night cloak once you filed the claim please wait patiently. If it was a false ban the it will be uplifted soon.

[viral yew]

dude i want to contact the support 1 1 by 1

its urgent

and i can proof everything

[inner turret]

@viral yew which social media account was hacked?

[viral yew]

Facebook

[night cloak]

Does it take too long to be lifted

?

[inner turret]

@viral yew please contact Facebook support first.

[viral yew]

the facebook account was fully changed

the username, name , the profile link

[inner turret]

@night cloak it depends as there are many requests currently. The team is working to help everyone as soon as possible.

[viral yew]

i don't have access to anything right now

[inner turret]

@viral yew then please contact pubg in-game support saying your account was hacked. They will help you from there.

[viral yew]

i only can login using my twitter

[night cloak]

@inner turret I've been doing it for 2 days, what should I do?

[viral yew]

how can i do this?>

[inner turret]

@viral yew do you still have access to your account?

[viral yew]

is it possible to do it using another in-game account? like my brother or my sister?

yes i do, but once i log-in, the hacker logs in and kick me out.

[long hornet]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @long hornet. Refer to #613267301243944960 for language channels.

[long hornet]

@storm flume ماادري وين لغتي هههه

[storm flume]

Please do not use any other language aside from English in this channel, @long hornet. Refer to #613267301243944960 for language channels.

[inner turret]

@viral yew try to log in once more and if you did then contact support. You can see support option in the setting option or in the log-in page on the right side. Contact the support in either ways and tell them your situation they will help you.

[patent thunder]

@carmine seal how did you get your account?

[ancient widget]

@inner turret of course no

[inner turret]

@night cloak you have to wait patiently

@ancient widget no what?

[ancient widget]

I didn’t use any tricks to get more UC

@inner turret

[inner turret]

@ancient widget the if it was a mistake then contact support saying this was a false . They will help you.

[viral yew]

okai i will try to do it

[carmine seal]

@patent thunder im contact with customers service and answer the question with true answer after 4 days my account is back

[dreamy osprey]

please healp

[viral yew]

i will write my message a hand before then i will just copy paste it, hopefully i will do

[inner turret]

@dreamy osprey did you file claimM

[dreamy osprey]

no

[pseudo jay]

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

[inner turret]

@dreamy osprey are you emulator palyer?

[pseudo jay]

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

[viral yew]

Peeka

[pseudo jay]

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

who can help

[viral yew]

what should be my " describe your proplem" ?

[inner turret]

@viral yew ya bro

@viral yew tell them what you told me here

[dreamy osprey]

ok

what i do

?

[pseudo jay]

can someone help please

what should i write ?

i lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @pseudo jay, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

S777777777S#9352 has been warned., Spamming in support channels.

[inner turret]

@dreamy osprey contact support bro. As there is a problem in emulator.

[glossy sable]

Please refrain from spamming. Continuing to do so will result in further moderation actions.

[inner turret]

@pseudo jay contact support and explain your situation to them.

[dreamy osprey]

where support ifind??

[glossy sable]

Don't be racist, @subtle bay.

[inner turret]

@dreamy osprey in in-game option. In the login page you can find it in the right right side.

[storm flume]

You can contact the customer service via the game settings, @dreamy osprey and @pseudo jay. Refer to subpoint 5.3 in #faq for further instructions.

[subtle bay]

Arabs use cheats

[pliant condor]

Друзья помогите пожалуста у меня украли аккаунт который я хотел продать что мне делать если у меня есть вход только з одного аккаунта гугл плей а через твитер он заходить помогите пожалуста умаляю тот аккаунт качался 2 года

[pliant badge]

Solo team up in FPP

Ban him

[inner turret]

@pliant condor English please for other language assistance please go through #613267301243944960

@pliant badge could you elaborate your problem?

[plain jay]

Impossible. When you reach Ace, you can't play normal game anymore. Every, but EVERY game there are at least 2-3 teams of hackers... I have 120 squad games and was killed at least 40 times from a hacker. PUBG, do something. You earn so much money. This is shameful!

[pseudo jay]

the bot isn't helping

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

[pliant condor]

Friends, please help, they stole an account from me that I wanted to sell, what should I do if I have an entrance from only one Google Play account, and through Twitter it can come in, please help, I reduce that account, it swung for 2 years

[inner turret]

@plain jay please report hackers at #cheater-reports .

@pseudo jay where did you donate your money?

[pliant badge]

@inner turret how to report solo team up plyers

[inner turret]

@pliant condor did you try to sell your account?

[pseudo jay]

i donated in pubg

bought there uc

[inner turret]

@pliant badge copy their player ID And report it on #cheater-reports

[pliant condor]

@inner turret yes

[inner turret]

@pseudo jay you mean you are not able to log-in?

[plain jay]

What should I? Stay and watching them after every game recording them shooting through the trees and then here report... It doesn't help.

[pliant badge]

@inner turret that page said ,u don't have a permission

[inner turret]

@pliant condor did you share your password to them

[subtle bay]

What are the requirements for Lite

[inner turret]

@pliant badge please read the last message of #cheater-reports

[pliant condor]

@inner turret yes

[pseudo jay]

yes i can't login when i login there is new account

[pliant badge]

@inner turret

[inner turret]

@pseudo jay was your previous phone an ios device.

[pseudo jay]

yes

@inner turret yes

[inner turret]

@pliant badge that channel will be opened on Monday. You will get permission to report hackers on Monday.

@pseudo jay did you link game center to the pubg account?

[pliant badge]

Kk

[pseudo jay]

@inner turret yes but when i am login in the account is deleted

[pliant condor]

@inner turret yes I gave the tweeter data but I still have google play data

[inner turret]

Game center is only available on ios where it's not on Android. @pseudo jay

@pseudo jay did you link any other social media or email to the pubg account?

[pseudo jay]

@inner turret no

[dreamy osprey]

????

[viral yew]

Peeka, isn't it possible to contact a live support like 1 by 1>?

[inner turret]

@pliant condor the log-in from Twitter and contact support through the in-game option .

[dreamy osprey]

i ask him whstis that???

[pseudo jay]

no

[inner turret]

@viral yew once you contact support the support will receive your request and get to you as soon as possible.

[round jackal]

حدا هون يتكلم عربي؟

[storm flume]

Please do not use any other language aside from English in this channel, @round jackal. Refer to #613267301243944960 for language channels.

[dreamy osprey]

violation of user agreemeny ??

[pseudo jay]

@inner turret what should i do

[pliant condor]

@inner turret he deleted my twitter data and log in now through his

[dreamy osprey]

what is that tell me please

[pseudo jay]

1 S777777777S Id:5269520501
2.yes [e-mail]
3. G11022294221 id: 5830617748 i disconnected from my account and i bought a new phone and when i connected to the account the account which was deleted i donated 200$ there and i need this account

[inner turret]

@pseudo jay contact support through in-game option and tell them your problem.

@pliant condor contact support through in-game and tell them your issue regarding account loss.

[pseudo jay]

1 S777777777S Id:5269520501 was lost please help with problem

[dreamy osprey]

healp pleas

[inner turret]

@pseudo jay stop spamming.

[pseudo jay]

@inner turret i tryed 10 times

it didn't help

[inner turret]

@dreamy osprey I have already answered you. You have yo contact the in-game support and wait patiently.

[pliant condor]

@inner turret how to contact them?

[inner turret]

@pseudo jay the support would have received your request. Please wait patiently till then reach you.

[dreamy osprey]

ok sir but hi tell i sheter

[inner turret]

@pliant condor in the game, in the log-in section you have an option stated costumer service on the right side.

[dreamy osprey]

and iam dont use any programe

i play pc

[inner turret]

@dreamy osprey the support will go through you account and if they get to know it's a false ban then they will uplift the ban so please wait patiently.

[pseudo jay]

i waited 5 days how many should i wait?

[inner turret]

@pseudo jay it depends sir.

@dreamy osprey even contact the emulator support too as it maybe a problem with the emulator.

[dreamy osprey]

i screan the support and tell me where i go pleas

[quick palm]

Can gfx get your account suspended?

[visual sun]

@inner turret no one is reponding to my issue in the feedback bugs channel-

[inner turret]

@pseudo jay the support has received your request. The support will reach you soon so please wait patiently.

[visual sun]

What should i do? My rankings still froze

[inner turret]

@visual sun did you contact the in-game support?

[lilac scaffold]

Hi Admins

[visual sun]

Ingame customer service ? Near the logout option?

[inner turret]

@dreamy osprey send a message elaborating your problem.

[lilac scaffold]

i clicked by mistake on younger than 18, its kinda tricky no confirmation or somthing, can you help me get it back to older than 18 years old

[inner turret]

@visual sun ya. It's a icon states costumer service.

[dreamy osprey]

where i send

[visual sun]

But i cant describe my situation here

It only shows automated bot message

[inner turret]

@lilac scaffold you can change in the setting. Got to setting and select other option and change it.

[quick palm]

Gfx

Ban

Where's the bot

!gfx

[lilac scaffold]

wont let me til after 1 month or so

[quick palm]

Oh wait nvm I forgot how to use discord

[night cloak]

I want to access my pubg account now

😠

[inner turret]

@visual sun here what I can do is assist you. As there are no contributor or moderates online. I would suggest you to contact support from in-game support.

@night cloak you have been answered to your question. Repeating the problem would not help.

[dreamy osprey]

he tell me i use chter

[indigo kindle]

iyi günler bi şikayete bulunmak istiyorum pugb mobil tr discordunda 15 günden fazladır yardım istiyorum ve kimseye cevap veren veya bisi yapan yok tek umudum sizsiniz hicbir şekilde cevap vermiyolar

[dreamy osprey]

and iam use pc for play game

[inner turret]

@dreamy osprey bro please wait patiently.

[night cloak]

@inner turret royal pass what will happen ??

[inner turret]

@dreamy osprey tell them that you didn't cheat if you didn't. Then wait l.

[primal coral]

@inner turret If my team mate got banned for 2 months for cheating will i get banned for one week?

[inner turret]

@night cloak I don't have information regarding that.

@primal coral not necessarily. If you didn't cheat then you wouldn't. But if you wantedly took advantage of the hackers to rank push then you may get a ban.

[primal coral]

@inner turret How can i know who was cheating in my teammates?

[night cloak]

@inner turret I send messages to the support every hour. There are banned and opened accounts why are we so sad?

[inner turret]

@primal coral if you didn't keep a hacker in your team intentionally then don't worry you would not get a ban.

[night cloak]

Have any friends that are too good at the game? @primal coral

[inner turret]

@night cloak bro repeating the problem would not help. Send the support message once and wait till then respond to you.

[primal coral]

@night cloak yes i am have many friends are good at the game.

[muted coral]

Hi

I want to report on cheater

[sick thistle]

I linked my account with Twitter and Game Center can I link it with Facebook also ?? I mean 3 link

[inner turret]

@muted coral please report cheaters on #cheater-reports .

[muted coral]

@inner turret It is closed

[little needle]

hi i want to link my account with Twitter , but no option to link ? why

[inner turret]

@sick thistle try it

[muted coral]

I'm waiting for a 3 days and it shows "you don't have permission to send"

[primal coral]

@inner turret I was playing with a friend and i did not know if he was cheating but i know he got ban for 2 months and after a few days/weeks i got ban for 1 week for teaming with cheater.

[muted coral]

For 3 days*

[inner turret]

@muted coral it will open on Monday. You can report it on Monday.

[sick thistle]

@sick thistle try it
@inner turret how ! ?

[inner turret]

@primal coral contact support saying your problem through in-game support.

[muted coral]

Why did not fix this glitch?

[inner turret]

@sick thistle is there a + option in setting in the pubg app.

[muted coral]

Someone killed me by this way

[inner turret]

@muted coral report it on #old

[night cloak]

@inner turret I want proof and evidence from the support team. My account was blocked accordingly. They opened the blocked accounts in the same way. Why was my account not opened and I have been trying for days. I deposited $ 300 in my account.

[inner turret]

@night cloak the support needs time to get to you please wait patiently. Repeating problem would not work.

[muted coral]

@inner turret thanks

[inner turret]

@muted coral 👍

[muted coral]

@night cloak Same with me but I got no response

[inner turret]

@muted coral the support has tons of requests. They have to go through every requests. So your request is in que so the support will get to you as soon as possible.

[night cloak]

@inner turret There is a blocked account within 1 day. I applied everywhere to open my own account for 3 days.

[inner turret]

@night cloak your only way is to wait. Please stop repeating your question.

@night cloak as you have contacted support please give them time to go through your request. They are trying their best to solve problems as soon as possible.

[muted coral]

@inner turret
I waitd for 1 month and the support respone with same message 🙂

[inner turret]

@muted coral regarding which issue?

[muted coral]

10y band

[inner turret]

@muted coral did you file a claim.

[muted coral]

Yup

[inner turret]

@muted coral then if it was a false ban then they will uplift it.

[night cloak]

@inner turret The support responds, but the negative I think I did not break the rules.

[minor badge]

My account didn't back 15 Days a go why

[inner turret]

@minor badge could you explain your problem.

[minor badge]

Unlink bug new 0.18

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor badge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[inner turret]

@minor badge please follow the bot.

[minor badge]

Also Try it no response

[inner turret]

@minor badge the support has tons of requests to go through. Your request is recived by the support and is in que. Please wait and give the support time to get to your request. I would suggest you to wait patiently.

[little needle]

@inner turret i connect my Twitter to discord , now how to link game to the Twitter

[teal tinsel]

Unlink issue

[storm flume]

If you have encountered an issue with the account unlinking feature, @teal tinsel, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[little needle]

no option + appear :(

[teal tinsel]

Banned

[inner turret]

@little needle ohh sorry.... Currently the feature has been disabled as many issues and bug are reported. The team is working to optimize it. Once it is back the team will inform it in #news .

@teal tinsel could you send a screenshot

[little needle]

@inner turret thanks for helping me

[inner turret]

@little needle anytime 🙂

[teal tinsel]

@inner turret bro i m just checking discord... actually my account has been back

[abstract anvil]

So... i always rank TPP squad NA and this season decided to rank duos, and i just wanted to know if the staff is aware of all the Arab hackers that are coming to our server, cuz its ridiculous. Already found 3-4 of them in the past 2 days and i assume they're coming from EU...

[upper wolf]

Is there any new character coming soon?

[patent thunder]

this morning, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@inner turret I have a last Bi question, the blocked accounts were opened for 2 months from the emulator, we are talking about the boat in the support, we need results, we need evidence

Sikecem yapacaginiz oyunu insallah yerin debine batarsiniz şerefsizler

[viral yew]

peeka, dude how can i know when i've created my pubg account ?

[night cloak]

@night cloak English only

[robust edge]

Hlo

[night cloak]

@upper wolf Andy will be coming soon.

@night cloak senin neyin var kanka

Earning million dollars everyday, but not even a customer service to call by phone. Where is all the money going to at Tensent Games ?

@night cloak senin neyin var kanka
@night cloak birisi dava açmali

@night cloak banmı yedin

No ban yemedim

[potent moon]

Hi I have problem with pubg mobile can some one support me please

[night cloak]

Oyun bildigin kumar oldu

selam

[half zenith]

any one can help me !!

[night cloak]

hello

the account of my husband are banned but we doesnt know why

[viral yew]

Im contacting the live support atm, they asked me about the date when i've created my account, how am i supposed to know it? someone please help, my account 1 social media was hacked

[night cloak]

my husband can not speak english i came to know the reason

[viscid garnet]

i play in season 4 to season 12 i dont use any hack please open my acc -_-
My account has been banned ingame I dont know why i have never used any hacks or things that can ban my id I hope my id will be unbanned soon. Please Unban it as soon as possible. I play in season 4 to season 12 i dont use any hack please open my account This is my acccount ID 5302489191 ty ❤️ج

[night cloak]

i have pay much money for our accounts and we are online since approximately 2 year. we never take any tricks. now we will know why hos account banned for 10 years

Okey developer last chances or you gonna read my email or sue and some criminal activities

[lyric elbow]

<@&639889499718942720> I've got a response back from the in-game customer service, but the message still says the same! It's been a week to the response we got back saying that I must have got my account back. It's quite disheartening now! I contacted back for the third time now. How many more times am I expected to do this??? I see that you've many requests coming for you on this. But you're able to address back, which means you've addressed the issue, then why is it that we still face an issue.

[storm flume]

If you have encountered an issue with the account unlinking feature, @lyric elbow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[potent moon]

Please I have more than account and all of them banded with out any reson please to help me 😔

[inner turret]

@teal tinsel ok

@night cloak I don't have information regarding that.

[night cloak]

Really

Okey just remove arabs from eu servers please

[dreamy osprey]

hi i wont band plyar

how

?

[feral knoll]

@dreamy osprey what?!

[novel garden]

@inner turret you are admin in this server???

[potent moon]

@night cloak really I don't know how !!!!!

[feral knoll]

@potent moon contact in-game customer server

[dense token]

How can I contact tencent support? I get purchase deductions and it’s annoying

[potent moon]

@feral knoll I tray to contact many time no body support me