questions

[night cloak]

In the game? Or, in this discord server, @jovial dust ?

[jovial dust]

In Discore @night cloak

[night cloak]

Please free free to elaborate or share a screenshot of the issue in #discord, @jovial dust.

[jovial dust]

This @night cloak

[arctic merlin]

Hi, the truth is, I do not know why my account has been filed and I am not playing with you forever. Please, I want to return my account. Thank you. This is my account number. 5302489191

[night cloak]

#discord

[polar marsh]

@arctic merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jovial dust]

What @night cloak

[night cloak]

@jovial dust This is the wrong channel. Click here >> #discord <<

[jovial dust]

Yes @night cloak

Is it possible to order @night cloak

[quartz vortex]

@sand pathWhat to do my friends received their accounts and I didn't get it back

[night cloak]

Order? @jovial dust

[jovial dust]

I am your friend @night cloak

[night cloak]

@quartz vortex Create a new conversation.

[quartz vortex]

@sand path And my information is correct.

[night cloak]

!@jovial dust ,Hey friend

[jovial dust]

We can talk to each other @night cloak

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[patent thunder]

something new about the accounts lost by unlinking?

[night cloak]

Feel free to use the channel #chat for talking,@jovial dust.

[jovial dust]

I need an account that does not have an account @night cloak

[feral knoll]

[snow karma]

My account has been banned ingame I dont know why i have never used any hacks or things that can ban my id I hope my id will be unbanned soon. Please Unban it as soon as possible. This is my acccount ID : 5302272253

[night cloak]

May I know what is your primary language? @jovial dust

[elfin canopy]

Can you post a screenshot, @snow karma.

[jovial dust]

I am an Arab @night cloak

[snow karma]

no i cant becauce chat withe By Pc @elfin canopy

[feral knoll]

*arabic

[elfin canopy]

Ban for how long? Do you play on emulator, @snow karma ?

[snow karma]

yes @elfin canopy

[elfin canopy]

2 months ban, @snow karma?

[snow karma]

no 10 yaers

[polar marsh]

@snow karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@snow karma Please ask in https://discord.gg/pubgm-mena server.

[quartz vortex]

@night cloak If you open a new unit, it'll take a long time.

[fierce cairn]

@elfin canopy can i get help buddy?

[elfin canopy]

You've already been answered by different staff members, @quartz vortex.

Try not to repeat the same questions.

[hearty basin]

Mav be in your limits

@elfin canopy

[fierce cairn]

The new gun workshop doesn't show up in me, buddy. Can you help me?

[night cloak]

@hearty basin May I know what do you need help with?

[sand path]

@fierce cairn download resource packs

[fierce cairn]

I downloaded the source package, my friend is not visible@sand path

[sand path]

Screenshot.

[fierce cairn]

Okey wait

@sand path

[sand path]

Oh, please clear cache and restart

[fierce cairn]

dude, now all the resources seem to have been downloaded. Will it be improved if I select the source packages from the repair option?

Okey man @NaDeKo#1214

[inner turret]

@fierce cairn repair option deletes the downloaded pakages

[fierce cairn]

Okey

[inner turret]

@fierce cairn it maybe a bug. Clear cache and restart your phone. It may help.

[fierce cairn]

Do I need to clear the cache from the phone or from another place

Okey okey waut

Wait*

[inner turret]

@fierce cairn I meant from app settings.

[abstract patrol]

Can anybody help me Unban my account I have never used hacks nor do I use 3rd party apps but still got a 10 year Ban please help me !!

[polar marsh]

@abstract patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red maple]

Please help me recover my account again. My account was banned 3 months ago without reasons, so please help me to recover the account again
This is the account ID : 5247802965
@sand path
@lime juniper

[polar marsh]

@red maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wintry solstice]

@polar marsh
5831030723
Hacker id mobile

[tired summit]

Id:6538553238
I want to restore my banned account for no reason

I don't get reply

[civic rune]

Playing with other players in solo and they killed me they're playing with each other and this is his ID:5377250642

[tired summit]

@sand path

Playing with other players in solo and they killed me they're playing with each other and this is his ID:5377250642
@civic rune
What's the problem in that?

[slender karma]

My account has been banned ingame I dont know why i have never used any hacks or things that can ban my id I hope my id will be unbanned soon. Please Unban it as soon as possible. I play in season 4 to season 12 i don`t use any hack please open my account This is my acccount ID 5302489191 ty ❤️

[polar marsh]

@tired summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Report them via in-game report system, @civic rune.

[civic rune]

i did

[storm flume]

Hello, @wintry solstice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gaunt crater]

why i havent premission

[elfin canopy]

Can you post a screenshot of the banned message, @slender karma?

[gaunt crater]

for hack report

[elfin canopy]

Read the last message in #cheater-reports channel, @gaunt crater.

[gaunt crater]

yes

and where can i report now?

[scenic sandal]

@elfin canopy i got ban for no reason in season 9 and still my account i ban please can you help me?

[elfin canopy]

I guess you didn't read it properly, @gaunt crater.

[polar marsh]

@scenic sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gaunt crater]

no. any method ?

[elfin canopy]

You may also use this link, if you've video evidence, @gaunt crater.

http://cheater-report.pubgm.cc

[gaunt crater]

i have photo only

[elfin canopy]

Report them via in-game report system then, @gaunt crater.

[crisp badger]

I got a ban with an old date within reason ? Please help? Id 556882383 .. nickname 69丨نحلة

[polar marsh]

@crisp badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gaunt crater]

ok thnk. u .. but pubg mobile is very bad and hack more and more

[elfin canopy]

Ok.

[craggy palm]

On this 7th May I unlinked my pubg account where my Facebook and Twitter ID were linked. Facebook was disabled back in 2019 almost a year ago.So basically I unliked my Twitter ID on last 7th may. In 9th of May I opened another PUBG account through my Twitter ID and sent a message to customer service in setting option. They told me to reply back in 3 days. They told me my account is overwritten and when I login again new ID is being shown but I lost my previous pubg account.

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gaunt monolith]

my account was banned cause hack and i didnt use it

[slender grove]

I got a message that the account was restored but not returned
And now. Custom service not reply

[polar marsh]

@gaunt monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy palm]

On this 7th May I unlinked my pubg account where my Facebook and Twitter ID were linked. Facebook was disabled back in 2019 almost a year ago.So basically I unliked my Twitter ID on last 7th may. In 9th of May I opened another PUBG account through my Twitter ID and sent a message to customer service in setting option. They told me to reply back in 3 days. They told me my account is overwritten and when I login again new ID is being shown but I lost my previous pubg account.

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

English, @gaunt crater.

[craggy palm]

I done all but no response no reply

[ember pilot]

I need help sometimes this message appears it’s happened 6 times in 2 weeks please help

[elfin canopy]

Someone else is logging into your account, @ember pilot.

Make sure no one has access to your social media linked with your PUBGM account.

[ember pilot]

My account linked to facebook and Twitter the facebook account was deleted when i bought it now i have only access to Twitter and maybe the seller trying to steal the account by logging in by facebook

[slender karma]

@elfin canopy

[polar marsh]

@slender karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal forum]

@polar marsh My account got banned for no reason, i never cheated,and i spent more than 6000$ on this account . Please unban my account i play this game since season 2. And i have all the skins . This is not fair banning me for no reason and keeping all the cheaters instead . Unban the account now please
Id:5160406172

[elfin canopy]

Buying and selling of PUBGM account violates ToS, @ember pilot.

We can't help you with it.

[polar marsh]

@mortal forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ember pilot]

@elfin canopy I bought it year ago and i was not aware of ToS

I just need an answer. Can in future update unlink the facebook from my account? Thanks

[elfin canopy]

We don't have any information regarding this.

[ember pilot]

Ok thanks

[craggy palm]

@elfin canopy On this 7th May I unlinked my pubg account where my Facebook and Twitter ID were linked. Facebook was disabled back in 2019 almost a year ago.So basically I unliked my Twitter ID on last 7th may. In 9th of May I opened another PUBG account through my Twitter ID and sent a message to customer service in setting option. They told me to reply back in 3 days. They told me my account is overwritten and when I login again new ID is being shown but I lost my previous pubg account.

[storm flume]

Please refer to this channel's pinned messages for further information, @craggy palm:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[dreamy osprey]

please help me

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481200416349224980/713161041587994652

@dreamy osprey ^

[craggy palm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy palm. Remember to read through #faq before asking questions in the support channels.

[dreamy osprey]

Someone else is logging into me account ID: 5389168371

[elfin canopy]

If it's a false ban, you'll be unbanned soon.

[dreamy osprey]

THANK YOU

[fathom junco]

please help me i don`t use any hack

[glacial raven]

Return lift the ban on my account

[vivid merlin]

@glacial raven please read faq 2.12 in #faq

[glacial raven]

Return lift the ban on my account

[hexed flame]

hello i have not use any hack or any jilbrke and i band 2030 and spent mor than 10.000 and i love pubg and i have all my frinds and my renk is last plase ibig you i need my account

[vivid merlin]

please read faq 2.12 in #faq for bans@glacial raven

[dreamy osprey]

please helpe me'

[grizzled geyser]

Well you will be unbaññed its it's false ban

[dreamy osprey]

i love pubgy whay pand me

[polar marsh]

@fathom junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@glacial raven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dreamy osprey]

helpe please

[sand path]

All GameLoop issue related suspensions are being lifted.

Be patient.

[dreamy osprey]

where i go ??

whene???

[polar marsh]

@cobalt portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tulip lion]

5209750629

[ebon comet]

Can we change pass of new login option via phone or email?

[polar marsh]

@sudden pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@tulip lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hexed flame]

that my account and i baaned and i dont use any hacks or any things ):

[dreamy osprey]

please healp me

[hexed flame]

plase i big you i speent menny mony

[vivid merlin]

@dreamy osprey it's a false ban and they are being lifted please be patient

[elfin canopy]

What do you mean, @ebon comet?

Can you post a screenshot of ban message, @hexed flame?

[dreamy osprey]

ok thank you

[hexed flame]

i dont use any things

i swar

[polar marsh]

@hexed flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[broken sun]

hi? help?

[edgy copper]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @edgy copper. Remember to read through #faq before asking questions in the support channels.

[edgy copper]

How can I report a cheater?

[storm flume]

Hello, @edgy copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ruby solstice]

Please help me I waiting from 10 day and my account didn't come back

[elfin canopy]

Don't post personal information, @ruby solstice

You may try starting a new conversation again.

[broken sun]

@elfin canopy hi? Help?

[elfin canopy]

How may I help you, @broken sun?

[ruby solstice]

@elfin canopy I'm starting a new conversation but no answer

[broken sun]

Can I speak With you in Private Chat??

[dreamy osprey]

???? whay

please healp me

[slender grove]

I got a message that the account was restored but not returned
And now. Custom service not reply

[broken sun]

@elfin canopy ??

[dreamy osprey]

healp me

??

[night cloak]

hi

[dreamy osprey]

hi

support??

now

[night cloak]

now ??

[dreamy osprey]

?????/

[night cloak]

@somber solstice Hi I am khaled I please I need your help I send in game support for 1 month and the reboot answer me the same I want you to speak with any one in support game to take a look at my account cause I didn't any thing wrong and there is a mistake so I gust want you to check my account and I will very thankful to you 😦 Date 14/4/2020

[placid spear]

After this massenge came, I made 2 new conventions and talked to the customer

Bt no reply

[mossy perch]

Hi, I have 5 videos for cheaters and they are increasing. Emailing answers " after seeing video No wrong behavior observed" while the view is ZERO ( from 3 Days) r we children to lie?? Thanks 🙂

[slender grove]

@placid spear same

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[placid spear]

@elfin canopy hello

[storm flume]

Hello, @mossy perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[placid spear]

@slender grove @slender grove ok

[night cloak]

hallo every one

[placid spear]

@night cloak hi

[night cloak]

ihv problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

i hv killed by cheater and take video for him and report him

upload the video

but he dont get any bane

band

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

he is ritch and spend alot of money on the game he is rank 26 on royal pass

[mossy perch]

Hi @storm flume, Im playing season 4 and since starting " Ban" icon, I complain through the SYSTEM and no ACTION!!!!!! R u selling the hack to hide cheaters and no action u do!!!!!!!! Thanks 🙂

[night cloak]

that is a prove for what am saying

[storm willow]

@mossy perch follow the instructions from machete 2.0

[night cloak]

i do @storm willow

[storm willow]

@night cloak it doesn’t matter, how much he spend.. cheater will be banned

[amber cedar]

Guncraft option is available in game ?

[storm willow]

If you have evidence submit in #cheater-reports

[amber cedar]

Many people getting and many not so.

[night cloak]

@storm willow ok why he is not then?

[placid spear]

Is there any other option to recover unlink account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[small vigil]

can i have a refund i spend 540 uc just now by accident

[storm willow]

@night cloak did you submit in #cheater-reports ?

[placid spear]

@storm willow Is there any other option to recover unlink account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[small vigil]

can you refund me the uc and take the boxes ?

[storm willow]

@small vigil no , you cannot

[small vigil]

ah

oaky

ty

[amber cedar]

Guncraft option is available in game ? @storm willow

[storm willow]

@amber cedar No yet I guess

[night cloak]

I was banned for 2 months in vain ?

[mossy perch]

@storm willow we followed already and I paid on the game since I start playing. Please could u solve cheaters! Or return my money if u have untrained programmers to stop the hackers.

[placid spear]

@storm willow

[storm willow]

@placid spear saw your message wait for a couple of days

[night cloak]

I was banned for 2 months in vain

why

[minor bear]

Hello, please help, yesterday my account had been frozen!! Without any reason

[storm willow]

@mossy perch contact ingame customer support and ask such questions

@minor bear emulator ?

[minor bear]

Yes emulator

[hollow sun]

@storm willow can you help me ?!

[storm willow]

Can you send screenshot ?

[mossy perch]

@storm willow then give me a link if u don't mine to ask them. Thanks

[night cloak]

@minor bear same thing happened to me

[minor bear]

Me?

[storm willow]

@hollow sun send the details they asked

[night cloak]

yeah

[tender star]

I didn't get my account back whyyy

[storm flume]

If you have encountered an issue with the account unlinking feature, @tender star, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[minor bear]

@night cloak it’s so bad

[hollow sun]

@storm willow i send it to much time but no reply

[storm willow]

@hollow sun wait for their response or create new conversation

[minor bear]

Any help here?

[tender star]

@storm willow i tried too many times they ddnt gve back my account its been more thn 10 days

[storm willow]

@minor bear screenshot

@tender star when did the last response from CS come?

[nova bronze]

@storm willow after recovery it's shows 3 account linked to my pubg account but I didn't link any account. Someone else using my pubg account please help

[night cloak]

@Storm Breaker#3280 yes i did

@storm willow why my account was frozen in vain for two months

[storm willow]

@nova bronze you can only have 2 linked account

[marble lagoon]

Why my prime subscription is removed

[storm willow]

@night cloak screen shot of ban message ?

[night cloak]

i report him but he dont get ban @storm willow

look

[tender star]

@storm willow may 18

[storm willow]

@night cloak translate

@tender star date of last message ?

[minor bear]

@storm willow

[hollow sun]

@storm willow i'm waited for 1 month after that created new conversation, I spent 100000$ for my account 😔

[night cloak]

@storm willow I do not understand

[minor bear]

We was streaming

[storm willow]

@night cloak translate then message to English

@minor bear just click file claim.. your ban will be lifted soon..

[minor bear]

If you want a link of our live, i can send it

[night cloak]

okey one munites

[tender star]

@storm willow i started a new conversation today.. this is 4th attempt

[minor bear]

@storm willow

I did many times

[placid spear]

@tender star Same

[runic beacon]

my lost account recover

[storm flume]

If you have encountered an issue with the account unlinking feature, @runic beacon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[storm willow]

@minor bear you just need to wait. Emulator people had issue and their bans are lifted slowly

[minor bear]

@storm willow

Can you make it faster please:(

[storm willow]

@minor bear that’s not in my hand.. every account related issue is handled by In- GAme CS

[nova bronze]

Look at this@storm willow

[sharp citrus]

@storm willow?

[night cloak]

@storm willow please help me please

look

[minor bear]

@storm willow

So , for how long, should I wait:(

[night cloak]

my account has been frozen in vain

[storm willow]

@minor bear ask such questions to customer support ingame

[minor bear]

@storm willow

Humm, thanks a lot

[storm willow]

@night cloak we are aware of emulator issue, click file claim and wait.. those bans are being lifted.

@nova bronze that’s should be a glitch. Try repairing the app

[night cloak]

@storm willow i don't understand can you help me with this

pls

[storm willow]

@night cloak ask ingame customer support

[nova bronze]

@storm willow no it's not glitch some linked their account and he is using my account

[night cloak]

@storm willow So what should I write to the customer representative?

?

[storm willow]

@nova bronze try repairing.

[night cloak]

@storm willow So what should I write to the customer representative??? help me

[storm willow]

@night cloak click file claim and explain what you asked here earlier

[nova bronze]

@nova bronze after recovery process pubg should remove every linked account

@storm willow it's not working after repair

[storm willow]

@nova bronze after repairing you see 3 accounts ?

[nova bronze]

@storm willowyes

[storm willow]

Reinstall

[nova bronze]

@storm willow and someone logging from another location

[storm willow]

If problem persists, contact ingame customer support

[hollow sun]

@storm willow can you add me ?!

[storm willow]

@hollow sun add where ?

[hollow sun]

Here

[storm willow]

You can ask your questions here

[chilly scarab]

my season 2 rp account got banned

[runic beacon]

pubg customers are not reply

[storm willow]

@chilly scarab ban screenshot ?

[chilly scarab]

wait

[runic beacon]

and my lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @runic beacon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[hollow sun]

Because I'm really need help to get back my account if no one can't so my 100000$ flew@storm willow

[storm willow]

@hollow sun for unlink you should follow the instructions and contact customer support. No others can help

[storm flume]

If you have encountered an issue with the account unlinking feature, @storm willow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@storm willow bro i did sup videos for the cheater in pubg support

[polar marsh]

@chilly scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak submit in #cheater-reports

In the format given

[night cloak]

i did @storm willow

but he dont get ban@storm willow

[storm willow]

If the evidence is strong, the player will be suspended

[hollow sun]

@storm willow thanks and thanks pubg and will not see pubg again ✋🏻👮🏻‍♂️

[night cloak]

@storm willow go and see it its 100% cheater

[storm willow]

@night cloak is he marked Red ?

[night cloak]

no green

[storm willow]

He should be banned then

[night cloak]

when ?

[storm willow]

When did you post?

[night cloak]

1 day a go

I created a request, what should I write

?

[storm willow]

@night cloak do you follow that channel?

[silver oriole]

My account facebook was disabled i lose my PUBG account 😫

[storm willow]

Do you know why it is closed ?
@night cloak

[night cloak]

see this bro

@storm willow no i dont why?

[storm willow]

read the last message.. do not jump to conclusion if you don’t know how that channel works

It’s not done immediately

[silver oriole]

@storm willow My account facebook was disabled i lose my PUBG account 😫

[night cloak]

brother i hv bad english

[storm willow]

Read previous messages, the actions/ result will be informed once it is processed @night cloak

@silver oriole how ?

[leaden rover]

Hello my pubg account is sharing data with another device what should i do ?

[night cloak]

@storm willow ok brother u mean he will get ban soon

[silver oriole]

@storm willow i cant acces my account linked was disabled by Facebook

[storm willow]

@leaden rover revoke access, change your links account password and turn on 2 factor authentication

@silver oriole contact customer support

[silver oriole]

You have link of support ?!

[leaden rover]

i did it but still

[storm flume]

You can contact the customer service via the game settings, @silver oriole. Refer to subpoint 5.3 in #faq for further instructions.

[leaden rover]

@storm willow i did it and the problem didnt fix

[storm willow]

@leaden rover go to linked account- setting- apps and session and logout all session

[silver oriole]

@storm flume no answers !

[storm willow]

try [e-mail] @silver oriole

[night cloak]

@storm willow brother i hv my acount get ban just becouse i played on jailbroken iphone and iam not a cheater

[silver oriole]

@storm flume any live chat support ?!

[storm willow]

@night cloak jailbroken device doesn’t get your banned

[night cloak]

it dose for me@storm willow

[storm willow]

If you click details in ban window, that will show reason

[night cloak]

i get band for no reson at all@storm willow

[storm willow]

Contact ingame customer support

[night cloak]

@storm willow I have created a request, when will I receive notification at the latest?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@storm willow ?

[storm willow]

@night cloak we cannot give any time.. ingame customer support handles such issue, so wait till they respond

[leaden rover]

@storm willow same problem

didnt change

@storm willow are you here ?!

[simple cipher]

I got my id back 😍

[lyric kraken]

لقد تم حظر حسابي لمده١٠ سنوات بسبب دخولي من جهاز اخر ولقد خسرت الكثير من المال 😩

[storm flume]

Please do not use any other language aside from English in this channel, @lyric kraken. Refer to #613267301243944960 for language channels.

[lyric kraken]

My account was banned for 10 years due to my income from another device and I lost a lot of money😩

[polar marsh]

@lyric kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hasty coyote]

My account lost please please help me

[left jolt]

@hasty coyote could you elaborate on how you lost your account?

[hasty coyote]

[e-mail]

[grand notch]

When we can get Andy Character in Pubg mobile

[hasty coyote]

What

[raw herald]

When we can get Andy Character in Pubg mobile
@grand notch There's no specific date as to when it will be available.

[hasty coyote]

Last update for this problem

[left jolt]

@hasty coyote that might be a sensitive thing to send in here, I suggest to delete your previous message with your email. Anyway, can you tell us more about on how you've lost access to your account?

[inner turret]

@grand notch it will be announced soon.

[hasty coyote]

[e-mail]

[left jolt]

No that's not what I meant :/

[grizzled geyser]

Don't send emails here or any private information

[inner turret]

@hasty coyote I suggest you to not share your private data here

@left jolt please maintain privacy

[hasty coyote]

Last update for this problem

[left jolt]

@left jolt please maintain privacy
@inner turret I did mention it.

[vivid merlin]

@hasty coyote what seems to be the issue?

[left jolt]

@hasty coyote that might be a sensitive thing to send in here, I suggest to delete your previous message with your email. Anyway, can you tell us more about on how you've lost access to your account?
^

[inner turret]

@hasty coyote what do you exactly mean by account lost. Is it hacked or you lost access to your email.

[night cloak]

@inner turret Can I login with a different account while I wait for a message

[inner turret]

@night cloak can you tell more clearly.

[cosmic gazelle]

Any mod here?

[night cloak]

how much longer should i wait

[inner turret]

@night cloak ohh ya you can play in another account.

[cosmic gazelle]

Unlink feature is gone?

[storm flume]

If you have encountered an issue with the account unlinking feature, @cosmic gazelle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@cosmic gazelle Yes, but soon it will come back.

[inner turret]

@cosmic gazelle it's not gone but temporarily disabled due to some bugs and issues

[vivid merlin]

@cosmic gazelle yes its disabled for now there is no information on how soon it will be back

[cosmic gazelle]

Ok, thanks :)

[night cloak]

@inner turret When should our bans open, how long should we wait?

[inner turret]

@night cloak it depends. Did you file a claim?

[timid scaffold]

@PEEKA My account was linked on Facebook and Google play and I forget my gmail so i have no access to play from gmail and my facebook was hacked and i lost my account so i need help

[storm flume]

If you have encountered an issue with the account unlinking feature, @timid scaffold, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

@night cloak how long is the ban?

[night cloak]

2 months

look

[inner turret]

@inner turret as per the pubg support. They said this

[vivid merlin]

it's a false ban made by gameloop please be patient they are trying to fix this issue it will arrive when it can@night cloak

[cosmic gazelle]

Somebody told me that you can now login using your phone but I cant see this option?

[night cloak]

okay how long should i wait

[elfin canopy]

This option is not available for everyone yet, @cosmic gazelle

[vivid merlin]

@cosmic gazelle yes it's only for testing for some users

[night cloak]

I am bored

[inner turret]

@night cloak there are many cases like yours so the team should go through everyone's. So they will get to you as soon as possible. Please wait patiently.

@cosmic gazelle it's currently in for beta.

[cosmic gazelle]

Oo ok

[broken sun]

hi help?

[vivid merlin]

@broken sun what's the issue?

[inner turret]

@broken sun yes. What the problem?

[broken sun]

i need to speak with any moderator in private chat please??

big issue

must be in private chat

[inner turret]

@broken sun we could help you if you state your problem.

[vivid merlin]

@broken sun you may feel free to ping one of them and ask to dm nicely

[smoky gate]

Nothing is private in thus era bro

[broken sun]

@vivid merlin i sent you messege in private?

[hexed axle]

@night cloak there are many cases like yours so the team should go through everyone's. So they will get to you as soon as possible. Please wait patiently.
@inner turret There is a group of people who solved that problem as soon as possible, but in my case I am still waiting since yesterday, this prohibition occurred when I was in a game through the cell phone, I was not in the emulator
ID: 522234961

[night cloak]

@vivid merlin

[vivid merlin]

@hexed axle how long was the ban?

[night cloak]

we wait patiently, but there is a limit, we are banned in vain

[smoky gate]

@vivid merlin can i ask something ?

[vivid merlin]

@smoky gate yes what's the question?

[inner turret]

@hexed axle is it a 10 year ban?

[night cloak]

@vivid merlin Well, can I enter the game with another account?

[hexed axle]

This freezing of my account happened yesterday at 8:30 p.m., I sent an email to [e-mail], I still did not receive any favorable response, this inconvenience is due to the emulator and the emulator does not have any update

[vivid merlin]

@night cloak yes you can however that account that is banned atm you cannot use until they fix this issue

[night cloak]

atm

?

[inner turret]

@hexed axle did you contact support from in-game option

[vivid merlin]

at the moment

[smoky gate]

@vivid merlin , is it true that tencent is going to end support emulator ?

[worn river]

Help me pls...

[inner turret]

@smoky gate we currently don't have any information regarding that.

[vivid merlin]

@worn river did you update your game?

[inner turret]

@worn river update your game.

[night cloak]

Well, will we wait another 1.2 days

[worn river]

@vivid merlin 2 time dlete and install but no reponse

[night cloak]

ım boredd

[hexed axle]

@hexed axle did you contact support from in-game option
@inner turret I did it, but they tell me to wait the time the message says, when the times I play through the emulator is GameLoop, I never use any other and I see that this problem is not only my problem

[vivid merlin]

@worn river clear cache and try again please

[inner turret]

@worn river ohh it happened to me once.

[worn river]

@vivid merlin I try all.. But no

[inner turret]

@worn river try to restart the game after clearing cache and rebooting device. While starting the game you should see it download update in the screen.

[night cloak]

Do you know Turkish ??

[inner turret]

@night cloak no.

[night cloak]

okey

[worn river]

@inner turret okk again I try

[inner turret]

@night cloak this is a English discord. You can get information of Turkish discord information in #613267301243944960

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[left jolt]

@hexed axle I suggest to state your problem in the channel #emulator-support as well. As it appears to be an emulator related problem too. To get access to the emulator channels you'll have to get yourself the role by going through the messages in the channel #613267301243944960 and react with the "E" emoji on the message.

[short shell]

Any new news about the unlocked account we lost our accounts should we forget it i have spent more than 2000€

Thanks pubg

[vivid merlin]

do you mean unIinked?@short shell

[short shell]

No with last update many people lost their account some of them got back and some of them still waiting

[inner turret]

@vivid merlin nawawy has a problem itseems. Could you assist him.

@broken sun

@short shell did you contact support.

[broken sun]

what?

[hexed axle]

@hexed axle I suggest to state your problem in the channel #emulator-support as well. As it appears to be an emulator related problem too. To get access to the emulator channels you'll have to get yourself the role by going through the messages in the channel #613267301243944960 and react with the "E" emoji on the message.
@left jolt I do not see the channel that you suggest where I have to expose my house # emulator-suport, yesterday I exposed my case in the channel # emulator-ban there were many people who solved this problem as well as others, which is not my case so far

[short shell]

@inner turretyes more than one time

[broken sun]

what i must to now @inner turret ?

[inner turret]

@north glacier contact support

[grizzled geyser]

@hexed axle it's about the emulator freezing thing?

[hexed axle]

@hexed axle it's about the emulator freezing thing?
@grizzled geyser yes

[left jolt]

I guess it's all about having patience right now.

[grizzled geyser]

They are fixing it so you just need to wait

[broken sun]

@inner turret ?? no one replay me?

[inner turret]

@broken sun see only way u have is to wait till the support gets to you.

[final spade]

I lost my account due to update
And i have been waiting for more than 4 days and i got no answer ,, and a lot of people got their account back in 3 days
What should i do ,, shouldn't i log in to the account daily or collecting the rewards or what i am doing wrong

[storm flume]

If you have encountered an issue with the account unlinking feature, @final spade, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[inner turret]

@broken sun here in discord we can only assist you but only the pubg support can help you with that. So wait pqtiently

[hexed axle]

But why wait so long, if this problem was solved after only a few hours, for some players not for all.
@grizzled geyser

[left jolt]

I lost my account due to update
And i have been waiting for more than 4 days and i got no answer ,, and a lot of people got their account back in 3 days
What should i do ,, shouldn't i log in to the account daily or collecting the rewards or what i am doing wrong
@final spade have patience.

[storm flume]

If you have encountered an issue with the account unlinking feature, @left jolt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vivid merlin]

@final spade please be patient they are going through everyones problems it will take time

[grizzled geyser]

Of course theres many people facing the same problem

[final spade]

@vivid merlin i just wanna know if i am doing something wrong

[vivid merlin]

@final spade no you are not they will return the account just have patience please.

[final spade]

@vivid merlin How long should i wait

[inner turret]

@final spade bro the only way is to wait. We can't help you with that.

[hexed axle]

@vivid merlin As I will know when this freezing of my account will be solved for no reason, I am afraid to enter my account many times and extend the freeze time for trying to enter the account

[vivid merlin]

@final spade there is no estimated time for when it will return to you it could take awhile just have patience

@hexed axle please be patient this is a global problem they are having they will unfreeze when they can get to you

[inner turret]

@spiral lantern for Arabic you could join pubg mena discord.

[hexed axle]

@vivid merlin It is really painful, so many users who enjoy the game without intending to cheat this happens, but the players who use external programs (hacks) are still on the servers, damaging the games of others.

[night cloak]

hi

[deep jolt]

@spiral lantern said he went to unlink Twitter account

Is there any news About unlink Accounts

[storm flume]

If you have encountered an issue with the account unlinking feature, @deep jolt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Please refer to this channel's pinned messages for further information, @hexed axle:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@inner turret my former pubgm account was stolen originally facebook stolen how can i get my account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[final spade]

Okay
So i just want you to know that i have tried to contact them for the last 2 weeks after the update and
The didn't respond
People here told me that i should not write many things in the chat just answer the questions simply
So cleared the game data and strated aging so i can start a new conversation and I did exactly what i have been told
And this is the 4th day after the new conversation

Is that wrong

[vivid merlin]

@final spade no it takes time just be patient please

[elfin fog]

Have we paid a lot of money in this game to enjoy or the hacker alone has fun

[final spade]

Okay i will
@vivid merlin but what if they didn't respond
What should I do then

[grizzled geyser]

Of course they will respond it's their problem after all

[elfin fog]

They placed a notice on them and their censors were not banned

[vivid merlin]

@elfin fog please note that if they are not banned it is because of a lack of evidence or no proof that they were cheating

[inner turret]

@final spade bro it will take time for the support to get to you. As there are many request on the same issue.

[hoary falcon]

Hello

I need help

[inner turret]

@hoary falcon ya how can I help you?

[vivid merlin]

if you have video evidence please post it in #cheater-reports when it opens or you can report them here http://cheater-report.pubgm.cc@elfin fog

please also note that you need their id and username

[broken sun]

@night cloak , @somber solstice , @vagrant onyx
my game account has been hacked , and the hacker linked his private twitter in my game account ok?
Already I Send My Problem To Customer Support In The Game Ok? The Support replayed me and Saied , My Problem In Check And It Wil Solve From 1 day to 90 days ? Ok?
My Chat With Game Supoort Stay With Me And In the game..
Can you help me?
and offer my problem to an moderator that can check my chat with the customer support?

[vivid merlin]

@broken sun please avoid from spamming the mods we already answered your question about this issue

[elfin fog]

I do not have a video for them, but I know that your protection is weak and how you did not review the communication to find out if it was hacked

[inner turret]

@elfin fog see pubg has some guidelines. If there is enough proof then they will be banned.

[vivid merlin]

@elfin fog they are working to improve the cheat detect system please feel free to post what you think needs improvements in #old

[broken sun]

@vivid merlin Sorry

[night cloak]

@vivid merlin

[vivid merlin]

@night cloak yes?

[night cloak]

Is there any improvement regarding the abolition of the bans

[hoary falcon]

@inner turret
I have a pubg Korean account and linked them to Gmail and Facebook, and someone took the Facebook account through a bug in Facebook and logged in to the pubg account through Facebook and I log in via Gmail, I want to unlink Facebook and it was My property but I do not have it now and I am the primary owner of the accoun

[night cloak]

?

[storm flume]

If you have encountered an issue with the account unlinking feature, @hoary falcon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@hoary falcon Please read #faq 2.5

[night cloak]

It is stated that i have not used any kind of hack on my account .My pc and pubg was updated and even i have bought a royal pass but still my id was banned please do tell me why my id was banned
I Request u Unban My account

Account number 55750888809

[spring zephyr]

@night cloak Refer to pinned messages.

[night cloak]

were pro

[vivid merlin]

All the wrong Emulator suspensions will be lifted.

We do not provide support for any emulators at all.

Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.
@night cloak

[night cloak]

Will the ban be removed from your account without your query?

Will the ban be removed from your account without your query?

@vivid merlin ؟

[spring zephyr]

@night cloak Yes, Soon it will be removed.

[night cloak]

TThank you my dear brother

[edgy copper]

I need help

[spring zephyr]

@edgy copper You can report cheaters teaming up via the in-game reporting system.

[edgy copper]

Someone killed me in solo mode (he is making a alliance ,and using wallhack.

[glad coral]

How long it will take to get the pubg unlike account

[vivid merlin]

@edgy copper if you have video evidence that he is using wall hacks feel free to report them in #cheater-reports with their id card and name

@glad coral there is no estimated time when it will be recovered

[edgy copper]

I know how can I report a cheater,but how can I report him if he is a hacker and he is teaming up?

[night cloak]

you can report them via in-game or using this link if you have additional evidences
http://cheater-report.pubgm.cc
@edgy copper

[storm flume]

Please do not use any other language aside from English in this channel, @elfin fog. Refer to #613267301243944960 for language channels.

[edgy copper]

I report them in the game ,but I know they won’t do anything to them I don’t know why

[elfin fog]

Ok

[edgy copper]

Answer??

[placid spear]

@spring zephyr

[vivid merlin]

@placid spear did you get the account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @vivid merlin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[placid spear]

@vivid merlin No

@vivid merlin Account not recovered yet

[vivid merlin]

@placid spear please follow as it says by starting a new conversation if you are still facing issues with it

[night echo]

Guys.. why the cheater report link is not working ?

[arctic plover]

I need help what is this gun craft option that only few people can get it

[vivid merlin]

you mean this one http://cheater-report.pubgm.cc @night echo?

[night echo]

@vivid merlin yeah its not working

[vivid merlin]

it seems they are having server maintenance done please be patient it will be running soon

[arctic plover]

I need help what is this gun craft option that only few people can get it
@arctic plover pls help @vivid merlin

[placid spear]

@vivid merlin The next day after I uninstalled PUBG, I downloaded it again and did the convention but got no reply.

[night echo]

Oh so sorry i didnt read the server maintenance notice lol.. thanks

[vivid merlin]

@placid spear it will take time for them to reply again please be patient and provide them details that the account isnt working after they said they recovered

@arctic plover it's only in beta for some users it isnt global yet

[fickle wave]

Hi, I had a problem logging in to my account. I was playing and I went out for a while and then I came back to play a little, but suddenly it comes out to me and writes to me. Authentication failed. Try again. Click OK. Retry. Send me to create a new account. Why ??? ID: 517230652 NR々Løofy

[placid spear]

@vivid merlin Contact the customary again

[arctic plover]

But mam my friends do play global but they are receiving this option @vivid merlin

[vivid merlin]

@arctic plover only some have gotten this option not all of them are getting it right now

[arctic plover]

@vivid merlin by when will it be available

[opaque ginkgo]

I got that option @vivid merlin

[vivid merlin]

@arctic plover I dont know when it will be available for everyone one only some people get that option right now

[arctic plover]

K

[opaque ginkgo]

I have spent UC in this gun craft spin, will it be refresh or what @vivid merlin

[vivid merlin]

@opaque ginkgo I cannot say because I dont know much about the new guncraft yet

[opaque ginkgo]

🤦🏼‍♂️

[vivid merlin]

it most likely will be refreshed though

[opaque ginkgo]

And i got this link feature too, with good reward

it most likely will be refreshed though
@vivid merlin means i wasted my money. What the heck is this game. How can you guys make such mistakes

[vivid merlin]

yes some people got that the guncraft and new link options are in testing right now and only some users get it

[prisma jacinth]

Hii
My account is linked to facebook
But i don't now which id it is linked
Can help in finding it out???

@vivid merlin

[vivid merlin]

@prisma jacinth I'm sorry but I cannot help with finding out which id it is linked to have you tried contacting customer support?

[prisma jacinth]

I have lost that id i contacted

If i just can get to know which id of Facebook is connected i can access plz help

[high hedge]

I lost my pubg account because I link on Twitter, and then I took a band on my Twitter account. How can I return my account?

[winter briar]

Speed hacker please ban

[spring zephyr]

@winter briar If you have encountered a hacker then you can report them via the in-game reporting system.

There are also other ways to report the hacker if you have any kind of video proof of him/her hacking.
Step 1. Get the hacker's Username and User ID.
Step 2. Upload the Video proof of him/her hacking on youtube.
Step 3. Report him/her in the #cheater-reports channel when it will be opened or you can also report him/her by using this link ---->http://cheater-report.pubgm.cc/

Tip- If the #cheater-reports channel is closed in the global server. Then you can join the Indian PUBGM discord server andeasily report him/her in that server cause the #cheater-reports in that server is always opened.
You can get a link of the Indian discord server under the partnered servers tab in the #613267301243944960 channel.

[prisma jacinth]

@spring zephyr can u help

[winter briar]

Please check

[vivid merlin]

@high hedge if the Twitter itself is banned please contact their customer support about that issue

[spring zephyr]

@high hedge Read #faq 2.8

[prisma jacinth]

Anyone can help.plz its been 14 days account is not recovered

If i just get id name to which Facebook is linked i can get it

[night cloak]

@prisma jacinth please do contact the customer service, and we can't help you to find the fb id

[high hedge]

support service for Twitter or pubg@A very lazy and tired person 💖🌷🌸#0002

support service for Twitter or pubg @vivid merlin

[vivid merlin]

@high hedge for twitter

[prisma jacinth]

@prisma jacinth please do contact the customer service, and we can't help you to find the fb id
@night cloak
How to contact

[edgy copper]

Hi

I need the link for reporting the cheaters

[spring zephyr]

@prisma jacinth Read #faq 5.3

[storm flume]

You can contact the customer service via the game settings, @prisma jacinth. Refer to subpoint 5.3 in #faq for further instructions.

Hello, @edgy copper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[high hedge]

They said because of the age and that the band could not be taken off . What i do now @vivid merlin

[wise marlin]

My pubg mobile account is hacked please do something

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @wise marlin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[high hedge]

I want my account in pubg, not Twitter

[wise marlin]

Please do something

[spring zephyr]

@high hedgeWell, you have to contact Twitter to recover your twitter account.
That's the only way.

[wise marlin]

My twitter account is hacked

I have my try to contact twitter support

[spring zephyr]

@night cloak Please do not use any other language aside from English in this channel. Refer to #613267301243944960 for language channels.

@wise marlin yes.

[high hedge]

@spring zephyr 6 months have passed and my Twitter account has not returned, and now I'm telling you to find a solution for me

[night cloak]

I have problems with pubg mobile lite, entering the inventory and touching the weapon icon closes the game

[wise marlin]

My pubg account was very rare

[storm flume]

You and can now access #lite-news, #lite-chat and #lite-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[wise marlin]

Pubg mobile do something please please

[nova bronze]

@spring zephyr how to unlink unauthorized linked social media accounts

[storm flume]

If you have encountered an issue with the account unlinking feature, @nova bronze, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@nova bronze Read #faq 2.5

[wide forum]

Please recover my account

[spring zephyr]

@wide forum Can you explain your problem?

[nova bronze]

@spring zephyr how many days it will take

[wide forum]

lost my account after the update

[storm flume]

If you have encountered an issue with the account unlinking feature, @wide forum, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[spring zephyr]

@nova bronze It can take up to 90days to get a response from the customer service

[night cloak]

@wise marlin we can't help you with that contact the Twitter customer service

[high hedge]

If a band happens to me on my Twitter account, do I have to contact pubg customer service to return my account? of course not

[wise marlin]

@night cloak twitter was can't help me

[wide forum]

@spring zephyr lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @wide forum, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[wide forum]

I did and my account was not recovered

[spring zephyr]

@wide forum But how?
Can you please explain in detail.

[night cloak]

@wide forum please be patient the customer service will respond to you or you can start a new conversation with them

[wise marlin]

@night cloak Lesson please help me otherwise I will charge on you

[spring zephyr]

@high hedge Yes, you have to contact your twitter customer support for this issue.

[night cloak]

@wise marlin we can't help you if you don't have a login method

[wise marlin]

@night cloak So can help me haa

[wide forum]

@spring zephyr I lost the account after the update I canceled linking one of them and I did not remember the other and I begged the correct information from within the game until now 14 days and I did not recover my account

[night cloak]

Contact Twitter

[spring zephyr]

@wide forum Wait patiently.

[placid spear]

Help me

[wise marlin]

@night cloak I have try 100 times stupid

[placid spear]

@night cloak When my account was unlinked, a new account was created. After the new account is lost, can I create another new account on the same social media and contact customer service to help recover the account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[wide forum]

@spring zephyr 😭

[forest stream]

Hi

can any one help me please ?

[night cloak]

@placid spear no just contact the customer service and start a new conversation

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @forest stream. Remember to read through #faq before asking questions in the support channels.

[wise marlin]

@night cloak Hey

@vivid merlin Somebody hack my pubg account

[spring zephyr]

@wise marlin Read #faq 2.8
You need to contact your social media customer service for this issue.

[placid spear]

@night cloak Customer Shiorak Sir Sir No response about me Has 2 account creators surrendered on social media?

[night cloak]

They'll reply to you. Please be patient@placid spear

[wise marlin]

@spring zephyr No one ready to help me bro

[edgy copper]

When will the expected response to the report ؟؟

[dawn snow]

Hello, I would like to know why my purchase was deducted. We shipped via iTunes. He says that you have been deducted because it was shipped illegally. I shipped via iTunes. Please help soon.

[storm flume]

You can contact the customer service via the game settings, @dawn snow. Refer to subpoint 5.3 in #faq for further instructions.

[placid spear]

@night cloak Sir, I think I am having a problem because I have created a new account on the same unlink social media

[storm flume]

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

Report for?? @edgy copper

[edgy copper]

Cheater

[night cloak]

@placid spear the bot message

[dawn snow]

I wrote to them 5 days ago and they didn't answer, please help me @night cloak

[night cloak]

It may take some time to process the reports@edgy copper

@dawn snow we can't help you with the payment issues

[edgy copper]

Long or some days?

[dire pebble]

My accountis ban

[spring zephyr]

@dire pebble 10yrs of ban?

[wise marlin]

Pubg mobile you all are hacker

[dire pebble]

10 bancwithout reason

[placid spear]

@Rock47#3852 @Rock47#3852 Sir I am appealing to respond to me a few times but after that my pubg data is cleared so I don't get any response or my account is not recovered

[dire pebble]

10 yers ban witho ut reason

[dawn snow]

I said that the solution was not answered, so I sent it via email to the email and did not reply @night cloak

[placid spear]

@night cloak Sir I am appealing to respond to me a few times but after that my pubg data is cleared so I don't get any response or my account is not recovered

[spring zephyr]

@dire pebble Please read #faq 2.12

[vivid merlin]

@dawn snow please be patient it could take some time for them to respond

[spring zephyr]

@wise marlin You have been answered. Consider moving to #chat or #pubg-mobile .

[polar marsh]

@dire pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dawn snow]

I wrote to them 5 days ago and they did not reply. I shipped for $ 15 a day. A full purchase has been discounted
@vivid merlin

[placid spear]

@night cloak Please Reply me sir

[wise marlin]

@spring zephyr Who

[dawn snow]

Kim did not know the e-mail until I check the mail @night cloak

[night cloak]

@placid spear please be patient just like the others who have this issue, we're not affiliated with the in-game customer service

[placid spear]

@night cloak Ok Thnks

[night cloak]

@dawn snow please do try to understand that the Discord staff's can't help you with the payment issues, contact the customer service and wait patiently

[dawn snow]

Ok

[night cloak]

@wise marlin it's your responsibility to protect your account, the Discord staff's can't help you with that, contact the Twitter and seek for help, as we can't help you if you don't have a login method

[wise marlin]

@night cloak I have login method

@night cloak My fb account ok

[vale obsidian]

@somber solstice how can we get pubg liscense

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @wise marlin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring zephyr]

@vale obsidian PUBG License?

[vale obsidian]

any mod ? @night cloak

[wise marlin]

@night cloak you can't help me then pubg is the worst game ever

[shut sedge]

@night cloak can you help me. My account was banned

No

[spring zephyr]

2months?

[shut sedge]

Yes

[night cloak]

@vale obsidian can you explain what's that,

[spring zephyr]

@shut sedge Read pinned messages.

[shut sedge]

To 8 m

[night cloak]

@wise marlin can't you read the #faq subpoint 2.5

[night cloak]

@shut sedge Emulator

[shut sedge]

Yes

[storm flume]

You and can now access #emulator-chat and #emulator-support, @shut sedge. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[shut sedge]

But this screenshot with phone

[raven willow]

My unlink account has not arrived yet, anyone knows how long it will be 20 days

[storm flume]

If you have encountered an issue with the account unlinking feature, @raven willow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@raven willow contact the customer service and start a new conversation

[raven willow]

@night cloakHow did new convertation

[night cloak]

Clear the data of pubgm and check @raven willow

[inner turret]

@raven willow or select the option not useful if available and start new conversation

[raven willow]

@night cloak I don't know

@night cloak plz Help

[night cloak]

@raven willow Android

[inner turret]

@raven willow Android or ios user?

[raven willow]

@inner turret Android

[crimson glacier]

hello

[inner turret]

@raven willow go to setting and select app setting and in there select pubg app and you should be able to see a option of clear data. Press it and clear the data and restart the app

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crimson glacier. Remember to read through #faq before asking questions in the support channels.

[inner turret]

@crimson glacier how may I help you?

[raven willow]

@inner turret okk

@inner turret chount

Do you know how long the unlink account will come

[storm flume]

If you have encountered an issue with the account unlinking feature, @raven willow, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@raven willow we don't have the information about that, contact the customer service

[raven willow]

@night cloaksevak kuchh nahin bata rahe

Customer servants are not saying anything

[storm flume]

Please do not use any other language aside from English in this channel, @raven willow. Refer to #613267301243944960 for language channels.

[raven willow]

@night cloak plz reply

[night cloak]

@raven willow they'll reply to you. And please do read the pinned message in here

[raven willow]

@night cloak Where can I get a pin message

[storm flume]

Please refer to this channel's pinned messages for further information, @raven willow:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[cyan citrus]

@lime juniper , my report was rejected even when the evidence was very clear, he changed his name and his flag.

[nimble charm]

Hello i have problem with purchases, i am unable to make any purchases i got notes told me" your account may be at risk" , i hope to solve this problem as soon as possible Please.

Pubg mobile ID :5154145771

[unkempt nymph]

And my account not back and I'm screenshot and connect again and I not have any replay

[night cloak]

@unkempt nymph start a new conversation

[unkempt nymph]

I'm start ..

But not.replay

[sand path]

https://www.pubgmobile.com/pay
@nimble charm

[unkempt nymph]

For 1 week

[night cloak]

They'll reply you@unkempt nymph

[trim cradle]

when reports room will open ?

[sand path]

Monday.

[nimble charm]

@night cloak why i cannot pay from game?

[unkempt nymph]

@night cloak ok
.. I will whit for 59384 weeks again.

[trim cradle]

@sand path Really 😿 ?

[rough river]

I want to report some one
What i have to do?🤷‍♀️

[sand path]

Yes.

[trim cradle]

not today

[sand path]

Nope

[storm flume]

Hello, @rough river!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pseudo bolt]

Without any update

Please fix otherwise i stop playing this.

[nimble charm]

Please help me with this

[sand path]

https://www.pubgmobile.com/pay
@nimble charm

Use this.

[trim cradle]

Yes.
@sand path At the time ?

[nimble charm]

it will help ?

[sand path]

Around 4-5 hours from this time on monday. @trim cradle

@nimble charm yes, its official

[trim cradle]

Done @sand path , thank you .

[cyan citrus]

@sand path why my report is rejected even when the evidence was very clear?

[sand path]

@cyan citrus

[cyan citrus]

did u see last 2 kills, that was not sufficient ? ok

[zealous forge]

All Che@ters Using 3rd Party Emulators To Che@t,Pubg Should B@n 3rd Party Emulators

[sand path]

#old @zealous forge

@cyan citrus it's out of my hands.

[zealous forge]

OK! @sand path

[cyan citrus]

evidence was clear but u dont suspend him cuz he spend money .

[turbid wigeon]

My Facebook account has been hacked and the hacker has linked his Twitter account to my account and I want to remove it

[night cloak]

@cyan citrus there's no such things

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @turbid wigeon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cyan citrus]

i know its not your hands, i just dont understand why its suspended

[sand path]

@cyan citrus
They suspended this guy in the previous reports.

It has nothing to do with money

[shadow rampart]

I got my account hacked please help me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @shadow rampart. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[turbid wigeon]

My Facebook account has been hacked and the hacker has linked his Twitter account to my account and I want to remove it
@sand path

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @turbid wigeon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cyan citrus]

he knocked second last with 4 bullet and finished last one while firing in sky? did u see green smoke of the crate and also name in kill feed? i had my deathcam disabled otherwise i would record how he killed me.

[sand path]

Its out of my hands. He has been marked though. He will be banned if he is a cheater.

[cyan citrus]

anyways i might be wrong.

thanks

[turbid wigeon]

My Facebook account has been hacked and the hacker has linked his Twitter account to my account and I want to remove it
@sand path

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @turbid wigeon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

Follow @storm flume

[nimble charm]

Why i have this

[cyan citrus]

@sand path am i allowed to post that cheater with another video next week ?

[sand path]

If the evidence is clear

[cyan citrus]

OK

[shadow rampart]

Please help me to recover my account

[sour gale]

Hello error 403
Why this person not banned you say that banned but not

[nimble charm]

@sand path can you check my account with ID ?

[sand path]

@sour gale
Their ID?

[nimble charm]

5154145771

[sand path]

@nimble charm try other payment options

[shadow rampart]

Hello there
My pubg account 5156311037
Has been hacked by someone else

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @shadow rampart. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

hi

[nimble charm]

@sand path I try everythis it's the same ):

also from the app

[sour gale]

@sand path Player ID : 565413300
Username : ASR7

[sand path]

Thanks for bringing it to our notice. He will be banned soon @sour gale

@nimble charm try changing country on the website.

[sour gale]

@sand path thanks
I hope to be banned today

[sand path]

I?

Is that you. @sour gale

[night cloak]

Can the Pmis qualifiers matches be played on 24th may?

[spring zephyr]

@night cloak Join the Indian PUBGM discord server from the #613267301243944960 .
And ask questions about PMIS in the PMIS-support channel in that server.

[high hedge]

I lost my pubg account because I link on Twitter, and then I took a band on my Twitter account. How can I return my account?

[spring zephyr]

@high hedge Read #faq 2.8

[high hedge]

My account is permanently locked on Twitter and they said what was going back

help me

[spring zephyr]

@high hedge Contact in-game customer service for this issue.

[high hedge]

what I say ? How can they help me? Can I create a new account and transfer my old account to my new phone? @spring zephyr

@sand path help me

Can you help me or not?

[sand path]

@high hedge you said it was banned. In my dms.

[versed helm]

@night cloak @lime juniper PUBG Mobile is giving Diy Skin S12 k free to all some peoples got it ???

[polar marsh]

@high hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed helm]

Hello what are you doing pubg m community team ??

@night cloak

[night cloak]

What skin? Can you provide screenshot?

[untold orchid]

There is no one to serve you here, they are only honorable (دمبق دمبق). They banned my account 72 days ago for 10 years due to the many reports and the high statistics ?? !!!!!! Although I have sent all the proofs and videos I have while I am playing, but: دمبق دمبق.

[storm flume]

Please do not use any other language aside from English in this channel, @untold orchid. Refer to #613267301243944960 for language channels.

[untold orchid]

@storm flume You speak better than some people.

[night cloak]

Help me theres cyclone waiting outside my room

[dim thorn]

my acc was banned for emulator ban how do i return it back ?

[night cloak]

@dim thorn For 10 years??

[dim thorn]

3 montha

[night cloak]

You can file claim or wait for 3 months

@dim thorn For what reason was it was banned?

[whole isle]

Hello  so one of my friends  Facebook was disabled  and she don't know what to do now about Pubg becuse  she can't get back that Facebook  and she spend money on Pubg mobile account  she doesn't understand English  good so she can't use any support  about account  I got all information  about that account and payment  information  and she tried to write to support  team trow gmail  of pubg mobile  because she thanked that she got hacked but wan I check Facebook  was disabled she don't know were to write  about diss issue's .

[untold orchid]

3 montha
@dim thorn If you were a known person or a YouTuber and campaigned against the game, they would be ashamed and brought him back to you immediately

[fair root]

How can someone get pubg partner title ?

[night cloak]

@whole isle write in customer support

I can dm you steps

[whole isle]

We try but didint helped

Still waiting for respond

[spring zephyr]

my acc was banned for emulator ban how do i return it back ?
@dim thorn If it was a 3 months of ban then please wait patiently you will get unbanned soon.
Please read pinned messages.

[night cloak]

It can take 3 months @whole isle

Maximum

[spring zephyr]

@whole isle Read #faq 2.8

[sour gale]

@sand path this player also not banned
Error said that he banned
Player Id 520957688

[sand path]

Noted.

[sharp citrus]

@sand path me too got ban

[storm flume]

Please refer to this channel's pinned messages for further information, @sharp citrus:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sharp citrus]

Emulator

[sand path]

Follow the bot

[sharp citrus]

@sand path now I am on phone

[sand path]

It will be lifted

Be patient.

[nimble charm]

My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or market purchase abuse other things .
ID : 6385666742

[spring zephyr]

@nimble charm Please read #faq 2.12

[umbral bone]

Hi, I canceled the link on my account and contacted support in Bebaji and it took 7 days, and I did not reply. What should I do?

[spring zephyr]

@umbral boneStart a new conversation.

[nimble charm]

@spring zephyr It's not helping me

please help

[umbral bone]

I can't open a new conversation

[night cloak]

@nimble charm is that KR version

[nimble charm]

Yes it is

[night cloak]

@umbral bone clear the data of PUBGM

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

@nimble charm ^

[placid spear]

@night cloak Can we login to PUBG account from registered mobile number?

[nimble charm]

Where can i get help for KR version ?

[flint lynx]

• My account has been hacked and I don’t know about it. Some used my account in PUBG and play with it and I get my link account back but I find my account is banned. please un banned my acccount

[polar marsh]

@flint lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral bone]

I got this message but nothing changed, Thank you for your patience.

We are glad to inform you that, we made investigations and have
made the necessary changes for the account which has fulfilled the
requirements of the recovery. By now you should have got your account
back. However, if you are still facing any issues with the account,
please do contact us back with more details for the same by tapping
on "New Conversation" option.

If you are currently experiencing any other technical issue, or you have
a comment, concern, or suggestion, please send us the exact details
(screenshot) and we will gladly assist you as quickly as we can.

Thank vail fnr vnilr stinnnrt nf PLAYFRIJNKNOWN'S RATTLFGROIJNDS

POWTFTO EY HFLPSHIFT

[placid spear]

@spring zephyr @spring zephyr Can we login to PUBG account from registered mobile number?

[cold sandal]

I reported a hacker but he is not banned

[night cloak]

@placid spear I don't think so

@umbral bone start a new conversation

[nimble charm]

@night cloak Where can i get help for KR version ? please

[night cloak]

@nimble charm Google it

@cold sandal it may take some time to review the report

[cold sandal]

hmm okay

[umbral bone]

~ _ ~ I give you the information and retrieve my account what you think @night cloak

[night cloak]

i cant do that

please be patient you'll get your account @umbral bone
also read the pinned message in this channel

[umbral bone]

What is the solution now, cut off hope@night cloak

[smoky swan]

I am unable to login my account
It is showing that your account has been disabled for violation of PUBG Guidlines.
But i had not done anything wrong on my account.
I followed every guidlines and terms carefully.
My id 556109881.
Help me
THANK YOU

[polar marsh]

@smoky swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral bone]

[night cloak]

https://discordapp.com/channels/393088095840370689/481200416349224980/710976414068768919@umbral bone

[sharp citrus]

@night cloak try to understand I am competitive player i need my account

[storm flume]

Please refer to this channel's pinned messages for further information, @sharp citrus:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

I am on sony experia my phone lags any solution?

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[umbral bone]

@night cloak What is this link?

[night cloak]

Did all nothing works

one of the pinned message @umbral bone

@night cloak device

Sony experia l2 @night cloak

the processor is too weak to run PUBGM smoothly, try deleting the resource packs, if that doesn't work you can try PUBGM LITE@night cloak

[cyan stump]

Hi can you help me

[spring zephyr]

@cyan stump Please state your problem.

[placid spear]

@night cloak When you clear the data and do a new convention, your old convention information will not have a problem if the old submitted information is correct.

[night cloak]

hi every one

hey guys my id got hacked plz help me

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@spring zephyr can i ask u pls

[vivid merlin]

@cyan stump what's the issue?

[sharp citrus]

@night cloak should I give my pubg id and in game name ?

[placid spear]

@vivid merlin When you clear the data and do a new convention, your old convention information will not have a problem if the old submitted information is correct.

[spring zephyr]

@night cloak What?

[night cloak]

its about pubg

@sharp citrus whats the issue \

hello guys i need help i think someone is also playing from my id

[spring zephyr]

@night cloak What's the issue?

[cyan stump]

@spring zephyr there's one person he can join my account be phone nambur.and i dont know who is he.

[random kraken]

i got banned for no reason i just played 1 custom room can u help me guys?

[sharp citrus]

Got ban for 3 months @night cloak

[random kraken]

@night cloak pls check this

[vivid merlin]

@random kraken it's a false ban they are being lifted be patient please

[spring zephyr]

@cyan stump Read #faq 2.5

[night cloak]

@sharp citrus read the pinned message

i hv report acheater@spring zephyr

[random kraken]

when it will be fixed pls?

[night cloak]

and this cheater spend alot of money on his acount

[vivid merlin]

@random kraken it is being fixed now be patient it will be lifted soon

[night cloak]

hello guys i need help i think someone is also playing from my id

[vivid merlin]

that cheater was already banned

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[random kraken]

@vivid merlin Thank You So Much for Response ❤️

[vivid merlin]

the green checkmark meant they were banned or punished previously

[night cloak]

and it says he had sespended@spring zephyr

@night cloak can you send his ID in here

ok wait@night cloak

55 606 7001

i just cheak and he dont get ban @spring zephyr

[cyan stump]

@spring zephyr I want know phone nambur in pupg mobile how i can know

[night cloak]

@night cloak lemme check that

@cyan stump phone number??

@night cloak ok

[cyan stump]

@night cloak Yes

@night cloak there's one person he can join my account be phone nambur.and i dont know who is he.

[vivid merlin]

that phone number link is being tested for some users you will have to contact customer service for that issue@cyan stump

[astral valve]

Please help me. PUBG Mobile has frozen my account. I play PUBG Mobile both on mobile phone and PC. It was when during my gameplay on mobile phone and suddenly PUBG has frozen my account. I did not ise any plugins tool or hacking tools. Its a fair play. But why is it? Cant i play in two devices? Help me uplift this ban.

My id is 5509909056 .

Thank you.

[crisp garden]

Read pinned message@astral valve

[night cloak]

@astral valve you can't play in both mobile and emulator at the same time
do the file claim

[astral valve]

@vivid merlin i hope so..cuz i put alot of efforts on that account

@night cloak no. I dont play it both mobile and emulator at the same time. I just play it on one of the device. Not both at the same time.

[night cloak]

ok

@night cloak do u cheak bro?

[cyan stump]

@vivid merlin Ok how i can talk with customers . For solution this problem

[night cloak]

yeah he'll get banned soon @night cloak

[storm flume]

You can contact the customer service via the game settings, @cyan stump. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@night cloak thank u bro@night cloak

[astral valve]

I have file the claim and PUBG did answer alrdy...it says i violated their user agreement while i really didnt @night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @astral valve:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sharp citrus]

I have file the claim and PUBG did answer alrdy...it says i violated their user agreement while i really didnt @night cloak
@astral valve same problem

[night cloak]

@sharp citrus read the pinned message

[sharp citrus]

Read

[violet barn]

This new feature ( login through email or number) was available yesterday. I linked my email and i was able to login through that email only. But now its not there. I want this feature back in my device so that i can play again.
Device : Iphone xs max

[night cloak]

@violet barn its hasnt rolled out to everyone contact the customer service for further

[spring zephyr]

@sacred minnow Stop.
You can't beg here. That's against the #613267301243944960

[vivid merlin]

@sacred minnow stop spamming that you already asked in #pubg-mobile and we told you no begging it's against rules

[slender grove]

Linked email not show

[cyan stump]

I want know the tide phone nambur by ma account.but how i can know the phone nambur☹️

[spring zephyr]

@slender grove It shows under the link section in settings.

[vivid merlin]

@cyan stump you will have to contact customer service for that information we cannot say much about it since it's a new feature

[slender grove]

I got a message that the account was restored but not returned
And now. Custom service not reply

[spring zephyr]

@slender grove Start a new conversation and provide more info.

[slender grove]

@spring zephyr not working

[amber cedar]

Yestarday in game one enemy land on us with his squad. I down his teammate. And one was offline . I am firing on him but he not getting any damage. Why? @night cloak

[cyan stump]

@vivid merlin How i cant talk with costumer service

[night cloak]

@slender grove you havent cleared the data of pubgm do that first and avoid repeating the same issue

[amber cedar]

After then he came online and he try to run then i fired on him and then he get damage.

[spring zephyr]

@cyan stump Read #faq 5.3

[vivid merlin]

@cyan stump read faq 5.3 in #faq

[cyan stump]

@vivid merlin I don't know how i can talk with customers service

[night cloak]

@amber cedar not sure what the issue is, add that in #old

[vivid merlin]

@cyan stump click the blue #faq and scroll up to 5.3

[waxen yarrow]

he is using magic bullet

please ban this hacke

[storm flume]

Hello, @waxen yarrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[cyan stump]

@vivid merlin I talked with company of pupg mobile.they are said me .you have to be waiting for new update.

[topaz frost]

Hello
Previous week has gone still i can't redeem bonus challenge voucher plz help