questions

[errant ruin]

Plrse give me my accojnt back

Account

[polar marsh]

@cloud gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @errant ruin:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[errant ruin]

Help i lost my account

no they didnt help

[elfin canopy]

Read the pinned message in this channel.

[errant ruin]

Bro nothing ihave done provided details byr no fum

[elfin canopy]

Wait patiently, @errant ruin

[errant ruin]

I didnt got my account back from 13 days

[storm flume]

If you have encountered an issue with the account unlinking feature, @errant ruin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[chrome sentinel]

@elfin canopy Nearly a month has passed, and you have returned to us our accounts that were lost from us because of the link. We have been patient for a long time and have carried out our patience for two years. I have been playing with Bugi and shipped on the account. One day all my tiredness has been lost.

[elfin canopy]

Wait patiently, @chrome sentinel.

Avoid spamming the same question again and again.

[errant ruin]

No bro we all are sad fad up

[night cloak]

HELLO

I was banned for 2 months in vain

[elfin canopy]

Emulator? @night cloak

[night cloak]

yes

[elfin canopy]

If it's a false ban, @night cloak. It'll be uplifted soon.

[chrome sentinel]

@elfin canopy My account that I lost do I keep silent

[elfin canopy]

I cannot help you with it.

Try contacting customer support again.

[night cloak]

it's a misunderstanding

[chrome sentinel]

@elfin canopy I called again and again the company has interest in money

[night cloak]

@elfin canopy can you help me

[elfin canopy]

If it's a misunderstanding, it'll be corrected soon, @night cloak.

Now avoid repeating the same question.

Wait patiently, @chrome sentinel.

[latent ledge]

I just got a ban due to the new update. Please check my account. I have not used any methods to cheat
id : 5329825433
name : Who'sūŃëxt

[elfin canopy]

Emulator, @latent ledge?

[storm flume]

You and can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[night cloak]

@elfin canopy Can I assign id and screenshot?

@minor badge English

[latent ledge]

@storm flume mobile

[elfin canopy]

No, @night cloak. They'll fix it soon.

[patent thunder]

Why pubg mobile not talked about this issue of unlinking accounts that many players have lost their accounts

[storm flume]

If you have encountered an issue with the account unlinking feature, @patent thunder, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[outer frost]

Please unban me, I am humble towards the game, It was not my fault, I didnt notice that my teammate is using any plug-ins or third party applications. I personally dont support any kind of hackers or Cheaters inside game. Please I Have to Play matches of PMIS(PUBG MOBILE INDIA SERIES)🥺😓😭 Please Help me. I Dont Want to Waste this Big Opportunity🙏 I Just want to Play this tournament, Please help me, The Duration to qualify in this tournament is till 24th May, And my ban is of 7 days untill 28th May 😭

Character id - REKTxSparKy

[night cloak]

@elfin canopy thank you so much for helping me

[elfin canopy]

Wait for your suspension period to get over, @outer frost.

We can't help you.

[latent ledge]

I just got a ban due to the new update. Please check my account. I have not used any methods to cheat
id : 5329825433
name : Who'sūŃëxt

[elfin canopy]

We don't deal with account suspension here, @latent ledge.

Feel free to file in-game claim.

[outer frost]

What for your suspension period to get over, @outer frost.

We can't help you.
@elfin canopy
7 days (till 28th may)
But the due period of the tournament is untill 24th may

[elfin canopy]

File in-game claim, @outer frost.

[outer frost]

File in-game claim, @outer frost.
@elfin canopy
I have reported there
But it is saying that they cant help me till the unban period
Also i have sent an email to [e-mail]

[polar marsh]

@outer frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[latent ledge]

@polar marsh

I just got a ban due to the new update. Please check my account. I have not used any methods to cheat
id : 5329825433
name : Who'sūŃëxt
please answer me 😢😢

[polar marsh]

@latent ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unkempt skiff]

There was a bug in room and all my friends was banned 2 months and me also but then all the ban was gone except me why? My id is : 5602508137

[patent thunder]

Someone here who has the name PUBG sent me a message saying they can help me and is asking for my information.

[meager gale]

I’ve had over heating issues since the new update. My phone is IPhone XS Max and I never had over heating issues with pubg even with Mac graphics now even when I put my graphics on lowest my phone over heats. Any info about this and what the issue might be?

[night cloak]

@patent thunder that's a scam please do block the user and report him to discord

[patent thunder]

@night cloak

[night cloak]

@unkempt skiff wait for a while you'll get your account

[steep prawn]

Team up issue

[night cloak]

@patent thunder can you post this in #discord with his discord user ID

My twitter account is not linked with anything else

[elfin canopy]

Report team ups via in-game report system, @steep prawn

[steep prawn]

@elfin canopy
I did it but neither recieved a mail informing me about that. Its in solo/fpp (asia)

[eternal dew]

in pubgm lite how do I change server from Asia to Europe

[elfin canopy]

It's not necessary that you'll receive a confirmation in-game email regarding this, @steep prawn.

[storm flume]

You and can now access #lite-news, #lite-chat and #lite-support, @eternal dew. Revert this at any time by reacting twice to :regional_indicator_l: in #613267301243944960.

[cursive cedar]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cursive cedar. Remember to read through #faq before asking questions in the support channels.

[cursive cedar]

I need help my pubg account hasn’t been banned

Even i don’t used any cheat on my game

[eternal dew]

???

[night cloak]

For 10 year @cursive cedar

[covert mason]

@night cloak just make new one

[forest bluff]

Me wait karoo ya email waghera kardo pubg ko

[cursive cedar]

Not for 10

[elfin canopy]

English, @forest bluff

[covert mason]

@forest bluff you use emulator?

[elfin canopy]

Do you need help? @covert mason

[covert mason]

No? Why?

[polar marsh]

@cursive cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

When will my ban get up?

[elfin canopy]

Please move to #chat then, @covert mason

[forest bluff]

@covert mason yes but last game i play in mobile and this happen

[elfin canopy]

We don't have any information regarding this, @night cloak.

Avoid repeating the same questions.

[covert mason]

Im not speaking with anyone? Im helping people here in free time

[forest bluff]

@elfin canopy ok bro

[night cloak]

I have a Twitter account and i don't have a pubg acc linked to it, i don't want to make a new one, what solutions do you have?

ID:5439807075

[forest bluff]

What i do now for solve this frozen id problem ????

[night cloak]

@elfin canopy but i am unfairly banned and i have to wait why

[weary panther]

this guy tried to sell his account

[elfin canopy]

We don't provide support for account suspension here, @night cloak.

We cannot help you.

[weary panther]

Ban him

[elfin canopy]

Report them via in-game report system, @weary panther

The account is already linked, @night cloak.

Maybe to your another account.

[fallen flax]

My account is lost after update, i did the survey but I didn't git it back

[night cloak]

It's not, when i try to log in with Twitter i have the option to create a new account with new caracter name and everything, and the Twitter account has never been used for pubg

[elfin canopy]

Clear cache and then try again, @night cloak.

[night cloak]

Ok I'll try

[sudden garnet]

Hi team

Just want an update on PMIS?

Can we play 3 man squad?

[elfin canopy]

Join Indian server for queries regarding PMIS, @sudden garnet.

Link is in #613267301243944960

[forest bluff]

@elfin canopy ??? Suggest me some thing what i do now

[elfin canopy]

File in-game claim and wait patiently, @forest bluff.

[ebon stratus]

@elfin canopy How do I contact support to raise my issue?

[storm flume]

You can contact the customer service via the game settings, @ebon stratus. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Same thing happens after i clear the cache

[versed scarab]

Hello i want to report on cheater

[elfin canopy]

Uninstall and reinstall again, @night cloak.

[night cloak]

OK

[storm flume]

Hello, @versed scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[versed scarab]

#cheater-reports not work

Just make a look on this account Id : 5839134067

[elfin canopy]

Report them in-game then, @versed scarab.

[feral knoll]

the in-game report system is useless and that link is it reall? i reported this cute 5302916134 man in- game and from that link 4 days ago. the only real and effective one is #cheater-reports and it only opens when i am not online

[fickle iris]

Hey all i get ban 10 year from nothing i dont have hack

And i have record for my bug

[elfin canopy]

@feral knoll it's not our fault. Try to keep an eye on #cheater-reports instead of complaining.

[shy mist]

@elfin canopy Hey Mav the customer support regarding special bundle ain't working dude..All I get is computerised reply..Is their anyone with whom I can speak regarding of?

[polar marsh]

@fickle iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Wait for the next special bundle, @shy mist

[shy mist]

@elfin canopy yes but I wanna know when do that actually release.?

[feral knoll]

@elfin canopy i am not complaining. just saying

[versed scarab]

No one i was reported on in the game have get banned @elfin canopy

[elfin canopy]

You can check it in-game, there's no details regarding upcoming offers, @shy mist

[shy mist]

Okay thnx

[cold sandal]

guys I didn't got vector skin I bought royalpass

ping and answer

[craggy blade]

@cold sandal Can you please send screenshot of your RP rewards?

[cold sandal]

yes sure

here

I didnt got vector

[eternal arrow]

@cold sandal you get vector skin by purchasing that by 180 UC

@cold sandal see in above image "Purchase Bonus" There u will just get 2 Outfits for free after purchasing a total of 120 UC then to get vector skin you have to give 180 UC

[night cloak]

What is that

After uninstalling and reinstalling the game i still have the problem, somehow my twitter account is linked without an account or idk what is happening

[storm flume]

Please do not use any other language aside from English in this channel, @boreal salmon. Refer to #613267301243944960 for language channels.

[hollow sun]

2 week and no answer

[craggy blade]

@cold sandal Your Royal pass rank should be 90 to get the vector skin in royal pass.

[versed scarab]

Hello

[tough escarp]

@elfin canopy hey 👋🏻 seems like you’re supportive... wanna ask you does usage of finger triggers comes under unauthorized items for playing Pubg mobile?

[boreal salmon]

hi how can sent report in cheater reports

[elfin canopy]

Read the pinned and last message in that cannel, @boreal salmon.

We wouldn't recommend you using that, @tough escarp

[lapis moon]

@elfin canopy

[versed scarab]

Can you open the game and make a look on this account id: 5839134067 ?? @elfin canopy

[elfin canopy]

What's the issue? @versed scarab

[tough escarp]

We wouldn't recommend you using that, @tough escarp
@elfin canopy So that means I need to master four finger play??

[elfin canopy]

Yes, @lapis moon?

Do that, if you can it's up to you, @tough escarp.

[night cloak]

After uninstalling and reinstalling the game i still have the problem, somehow my twitter account is linked without an account or idk what is happening

[craggy blade]

@versed scarab You can report cheaters in-game.

[night cloak]

If i try to log in with my twitter i have the screen/option to create a new account

[versed scarab]

I reported on him and no answer @elfin canopy @craggy blade

[elfin canopy]

Contact in-game customer support, @night cloak.

[craggy blade]

Please be patient.

[tough escarp]

@elfin canopy Will the account get banned if I still use it... I need the fine prints as I am playing the game fair way and have collected a lot of these and dont wanna get banned for a thing that isn’t considered as hacking or emulator

[night cloak]

I did, no answer, just the bot one

[normal fulcrum]

@shy mist The special bundle you were talking about, in #old. Did you mean by daily purchase event where you get an item on purchasing 5 times?

[versed scarab]

I have 5510 achievement point i need to make it 5520 @craggy blade

[radiant rock]

Please i get banned for 10 years and i don’t use any 3rd part in the game ??

[polar marsh]

@radiant rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Use it at your own risk, @tough escarp.

[lusty mason]

My account was banned for a week because I intentionally formed a team with hackers to increase the classification, and I am completely ignorant of the hackers that I dealt with and led to my ban. I ask you to reveal their identity to avoid playing with them again Id: 5376936601

[polar marsh]

@lusty mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough escarp]

Use it at your own risk, @tough escarp.
@elfin canopy thats the reason I am asking from you guys

[normal fulcrum]

@night cloak Did you link that twitter account?

[tough escarp]

I am in the support

[night cloak]

No

[normal fulcrum]

That's weird

[tough escarp]

I am trying to reach tencent as well as in game support

[elfin canopy]

I already answered you,@tough escarp. We don't recommend using that.

[night cloak]

I get that message but my twitter it's not linked with another account

[normal fulcrum]

Can you share me your character ID?

[tough escarp]

@elfin canopy There is a difference between not recommending and not allowed. I believe?

[night cloak]

For example if i try to log in with my twitter i have the option to create a new account

[normal fulcrum]

Did you happen to unlink twitter account and recover it later on @night cloak?

[night cloak]

No

[tough escarp]

All I need to know is whether it is considered as cheating or not?

[normal fulcrum]

Were you able to use twitter before? Or it came from nowhere?

@tough escarp Use of plug-ins are against ToS

[elfin canopy]

Triggers are not "allowed" in competitions, that's why we don't "recommend" using it even while playing usual games, @tough escarp.

If you want to use it, use it at your own risk.

[rigid fiber]

My account has been baneed without any reasonor without doing anything.and I did not violate the rules and name in the game is ( まVENOM ま)and this is my account ID (6611704052). I hope to cancel this policies of the game ban and return it .note(I got ban for 3 mounth).thank you for helping

[elfin canopy]

You may read the pinned message in this channel, I believe you need it.

[normal fulcrum]

Were you able to use twitter before? Or it came from nowhere?
@night cloak

[elfin canopy]

Emulator? @rigid fiber

[tough escarp]

Yeah I am not going to use it for competition or tournaments thats for sure but for causal playing I can?

[elfin canopy]

Read my message again.

[night cloak]

510449927 my id

[rigid fiber]

yes

[night cloak]

I didn't try to link my account with Twitter until one week ago

[normal fulcrum]

@tough escarp Use of any plug-ins is against ToS. If detected, account might get banned. We do not recommend use of any plug-ins and we would suggest not to use it

[elfin canopy]

If it's a false ban, it'll be uplifted soon, @rigid fiber.

File in-game claim.

[tough escarp]

@tough escarp Use of plug-ins are against ToS
@normal fulcrum Not using Kb or mouse its a mechanical trigger which will respond to my click instead of touch

[hollow sun]

Can anyone help me ?!@normal fulcrum @elfin canopy

2week

[normal fulcrum]

@tough escarp It comes under plug-ins

[tough escarp]

Well thanks to both of you @normal fulcrum and @elfin canopy

[elfin canopy]

Wait patiently, @hollow sun.

[normal fulcrum]

@night cloak Can you DM me your character ID so I can try and ask a community member?

[night cloak]

I did, thank you

[rigid fiber]

sorry my bad english but what you need sir ?@elfin canopy

[hollow sun]

@elfin canopy i need to open new AKM 😔

[elfin canopy]

File in-game claim, @rigid fiber.

There's an option to "file claim" and wait patiently.

I can't help you with it, @hollow sun.

[rigid fiber]

i send in file claim from 2 weeks and no answer till now

[hollow sun]

@elfin canopy how can help me ?!

[bright bolt]

i need help pls :>

so i wanna unlink my twitter account to my pubgm cuz that twt acc got suspended for idk reason

[rigid fiber]

yes @elfin canopy

[mental crypt]

How time i must wait for recovery account?

[elfin canopy]

We don't know, @mental crypt.

[mental crypt]

I lost account 7 may

[storm flume]

If you have encountered an issue with the account unlinking feature, @mental crypt, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

Unlinking feature has been disabled as for now, @bright bolt

[polar marsh]

@rigid fiber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try starting a new conversation again, @mental crypt.

[mental crypt]

@elfin canopy in last conversation support say wait

@elfin canopy i spend more time and more money in game , wtf

[elfin canopy]

Then "Wait patiently", @mental crypt.

They are working on it.

[mental crypt]

@elfin canopy i spend about 4000-5000$

[elfin canopy]

You may continue in #chat, @mental crypt.

[hollow sun]

Always start a new conversation and no answer

[rustic jetty]

This happened to me today and right now

Help oof

[hollow sun]

I spend more than 100000$ to my account and now the hacker happy

[lofty inlet]

@lime juniper @bold siren why did the approved video get rejected?

[willow veldt]

@elfin canopy @elfin canopy @elfin canopy @elfin canopy

[tender zephyr]

Erangel hotdrop loot needs to be fixed...why did tencent reduce loot in all erangel hotdrops...that's what I play and game is getting very boring...no one lands there anymore cos no loot at all...the game is not fun anymore

Tencent is doing this to force us to play Miramar...it's such a poor decision

[willow veldt]

Band

[elfin canopy]

Banned for 10 years, @willow veldt?

[craggy blade]

@tender zephyr You can give your feedback in #old

[sage turret]

Hi officials, does Error 403 manager have a problem with me?

[bold siren]

Probably due to lack of evidence, @lofty inlet.

[elfin canopy]

What's the issue? @sage turret

[sage turret]

Probably due to lack of evidence, @lofty inlet.
@bold siren Can't you see how far away the man hit and watched with the magic bullet in the video?

[willow veldt]

Bannd

[polar marsh]

@willow veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty inlet]

evidence is not missing @bold siren

[elfin canopy]

You may use In-game report system if you're not happy with it, @sage turret.

[sage turret]

What's the issue? @sage turret
@elfin canopy It rejects the videos we send. The videos clearly use magic bullet.

[hollow sun]

I don't know you this channel and no one helps

[elfin canopy]

Feel free to use in-game report system if you're not satisfied with the decision, @sage turret

[lofty inlet]

why are approved videos rejected? @bold siren

[sage turret]

Feel free to use in-game report system if you're not satisfied with the decision, @sage turret
@elfin canopy uses it for the game. Other countries' Discord address. The important thing is to help and play together by making the game cleaner.

[elfin canopy]

Stop repeating the same question again and again, @hollow sun

Which approved video, @lofty inlet ?

[hollow sun]

Like old account still waiting now 1 year, I spend more than 100000$ I think better to repeat again and again and again

[lofty inlet]

@elfin canopy send dm cheater approved video link.

[hollow sun]

Bring me back my money and close the account this is the better way

[elfin canopy]

You may post the screenshot here of your approved report, @lofty inlet

[elfin canopy]

Those reports are rejected, @sage turret.

Probably due to lack of evidence.

[sage turret]

Here are other managers seeing the trick that you haven't seen?

[elfin canopy]

Ok.

[cold sandal]

@craggy blade OK bro I'll dm u tomorrow for some more doubts

bye

[lofty inlet]

no missing evidence @elfin canopy

[potent veldt]

Hello management I need to Report some of the clans who are cheating and teaming up and reached Conqueror in Duo by Doing some Hacking Stuff.

I Need some help in reporting them

[iron basin]

Hello management I need to Report some of the clans who are cheating and teaming up and reached Conqueror in Duo by Doing some Hacking Stuff.
@potent veldt your clan is cheating too

[lofty inlet]

@bold siren will you answer? why the approved video was rejected ?

there is video proof

[undone plinth]

@iron basin If you have proof you can ban any player.

[sage turret]

User Name : CRU BABAVOS

[sour silo]

Hy all

[elfin canopy]

Reports only get deleted if they don't follow the format provided in pinned message of that channel, @sage turret.

[bold siren]

Translation: The video was not enough.

[lofty inlet]

@bold siren video link send dm ?

[sour silo]

I ve a question of teamkill Who can help me?

[lofty inlet]

%100 cheater video proof was rejected ?

[iron basin]

@iron basin If you have proof you can ban any player.
@undone plinth we all know what happens in your so called emulator elite customs so.m just leaving the topic here.

[mellow talon]

ماهو السبب وان طريقه الدفع صحيحه ولا تخالف شي

[storm flume]

Please do not use any other language aside from English in this channel, @mellow talon. Refer to #613267301243944960 for language channels.

[undone plinth]

@iron basin please dont give generic statements. If you have any proof you are free to report in Cheater-reports section.

[iron basin]

Lol okies good luck with your clan then.

Sorry mods m chatting here,my apologies.

[night cloak]

have pubg idiot staffs blocked reacting to guidelines ?

wow lazy and idiot

how bad can they be

first they push an update

that ban you 2 months

for no reason

while hackers are roaming freely

[vagrant sigil]

Someone get his account back from unlinkd account ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @vagrant sigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[undone plinth]

@night cloak Please post your problem here and support team will definately respond. Lets respect the guidelines.

@night cloak If you are talking about 2 months ban related to abnormalities in gameloop - Then please share your PUBg ID along with the screenshot of ban description. Official team will work on revoking the ban.

[polar marsh]

@mellow talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Yes, @vagrant sigil. Many did.

have pubg idiot staffs blocked reacting to guidelines ?
What do you mean? @night cloak

And behave properly.

[night cloak]

behave properly ?

test updates

before pushing it to

global

game

[vagrant sigil]

@elfin canopy ok thx but how much time i will wait ?

[elfin canopy]

We are not developers, contact in-game customer support, @night cloak

[iron basin]

test updates
@night cloak be patient your acc will come back

[quaint pecan]

is( F8عز ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 5191660244 @elfin canopy

[storm jasper]

What about the frozen accounts (emulator)?

[elfin canopy]

Banned when, @quaint pecan?

Are you emulator player?

[night cloak]

@elfin canopy I didn't say anything bad to you

[iron basin]

What about the frozen accounts (emulator)?
@storm jasper they are coming back be patient

[storm flume]

You and can now access #emulator-chat and #emulator-support, @storm jasper. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[elfin canopy]

You query has been answered, @night cloak.

You may use #chat now.

[night cloak]

@elfin canopy[ emulator ] Where do I connect to in-game customer service

I cannot react to Emulator in guidelines

[quaint pecan]

@elfin canopy No

[night cloak]

how can I even join emulator support lol

whats going on

[storm flume]

You and can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[undone plinth]

@mellow talon Did you purchase UC outside of legid way?

[night cloak]

I can not enter the game because I am a ban ?

[quaint pecan]

@elfin canopy ?

[elfin canopy]

Can you post a screenshot? @night cloak

@quaint pecan can you post a screenshot?

[night cloak]

my english may be a little corrupt because i am turkish

🙂

[quaint pecan]

@elfin canopy No

[inner turret]

@night cloak no problem with that.

[elfin canopy]

It's fine, can you post a screenshot, @night cloak

[night cloak]

@elfin canopy I share

[elfin canopy]

If you can't post a screenshot, @quaint pecan,then I can't help you.

[night cloak]

go live

[inner turret]

@night cloak the only way we can help you is when you provide us the screenshot.

[quaint pecan]

@elfin canopy Ban Image This is what you mean?

[night cloak]

I share

[elfin canopy]

Yes,@quaint pecan.

[quartz vortex]

Day six, and they didn't answer me.

[elfin canopy]

Post it in this channel, @night cloak

[quartz vortex]

Service of the works

[inner turret]

@quartz vortex could you tell your problem more clearly for us to help u.

[quaint pecan]

@elfin canopy Wait a minute and send a picture

[elfin canopy]

Alright.

[night cloak]

@elfin canopy I can't send to this channel

[elfin canopy]

Where did you send it, @night cloak?

[quartz vortex]

I canceled the account link from Facebook and i wrote to customer service and i gave them all the correct information and they didn't answer me @

[night cloak]

let me turn on my screen sharing

[inner turret]

@elfin canopy ya it flashed so deleted that msg

[quaint pecan]

@elfin canopy

[inner turret]

@quartz vortex they will answer you. As there are many request on the same problem you are facing. The support has to go through all the requests, so ur request is in que. Soon they will get to you. Your Only option is to wait patiently.

[quaint pecan]

@elfin canopy ?

[polar marsh]

@quaint pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lyric elbow]

<@&639889499718942720> Was it a fake message that we've got our ID recovered. Coz many people got the same message saying their ID must have been recovered but no one has actually had access to it!

[obsidian sierra]

I can’t pay us

[inner turret]

@obsidian sierra it's a security problem as the pubg severs may have detected something which may cause security issues.

[night cloak]

@elfin canopy how long we will wait, we are so bored

[quartz vortex]

@inner turretI texted them from last Friday.

[inner turret]

@night cloak you have to. You have no other option

[elfin canopy]

I still can't see the screenshot, @night cloak

[quartz vortex]

@inner turret I'm tired of waiting.

[inner turret]

@quartz vortex ya bro, as there are many requests, the team will take time to reach u.

[elfin canopy]

Contact apple support, @obsidian sierra

[violet barn]

@lyric elbow True. But a very few people got access to their old account. They were lucky i think

[obsidian sierra]

@inner turret What is the solution to the problem?

[night cloak]

screenshot of what

[elfin canopy]

Your login screen.

[inner turret]

@obsidian sierra as mav said contact apple support, it has nothing to do with pubg support.

[potent veldt]

@bold siren I need to report some players those are hacking

[night cloak]

@

[quartz vortex]

@inner turret Well, I'll wait and wait to get my account back.

[potent veldt]

all of his clan members are hacking

[storm flume]

Hello, @potent veldt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@elfin canopy I threw my truth

[elfin canopy]

What do you mean, @night cloak?

[inner turret]

@quartz vortex hope you understood.

[night cloak]

no speaking english

[quartz vortex]

@inner turretYes, I get my brother.

[night cloak]

i don't know english very much @elfin canopy

🙂

[elfin canopy]

Is it about the "account freeze" issue on emulator, @night cloak?

You may join Turkish server, if you like, link is in #613267301243944960

[night cloak]

they are not very interested there @elfin canopy

[inner turret]

@night cloak then please send us the screenshot to help you.

[night cloak]

this place is better and more understanding @elfin canopy

[elfin canopy]

Is it about the "account freeze" issue on emulator, @night cloak?

[polar star]

I have been in the game and have not used any type of cheating, and the system has banned my account for ten years. I have not used any type of cheating. Why is this so? Can you help me and verify my account and cancel the ban? Thank you knowing that I am using any type of cheating. Please make sure and thank you.
Id: 5219775788

[night cloak]

one munite

[inner turret]

@polar star you can file a claim, then you will know the exact reason you were banned.

[night cloak]

It will just show a robotic message that it was programmed to show

not the exact reason

[polar star]

Iam not using any cheating tools

[night cloak]

@polar star you are not, pubgm anticheat failed

[delicate meadow]

Hey!
Could I change my reward for 100 level battle pass of season 12, unfortunately I chose the wrong outfit (Phantom Catgirl Set) and would like to return it in exchange for Hardened Veteran Set. Please help me. This is really important to me.
Have a nice day : )

[inner turret]

@night cloak it will give an option where you can see the reason you were banned.

[polar marsh]

@polar star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner turret]

@delicate meadow it's a one time chose. The things once choosed cannot be reversed.

[night cloak]

is this @inner turret

[strange citrus]

I have been in the game and have not used any type of cheating, and the system has banned my account for 3 months. I have not used any type of cheating. Why is this so? Can you help me and verify my account and cancel the ban? Thank you knowing that I am using any type of cheating. Please make sure and thank you.5263697654

[delicate meadow]

@inner turret ok, thank u

[elfin canopy]

I don't think it is possible now, @delicate meadow

[delicate meadow]

@elfin canopy ok

[inner turret]

@strange citrus pubg won't ban you for no reason. You can file a claim to know the reason you were banned.

[night cloak]

did i throw it right @elfin canopy and @inner turret

[delicate meadow]

@elfin canopy thank u

[night cloak]

thats 2 months

great work

no

team

[elfin canopy]

If this is a false ban, @night cloak. It'll be uplifted soon. Please! Wait patiently.

[night cloak]

no 2 months

[elfin canopy]

Do file "in-game claim", @night cloak

and wait patiently.

[night cloak]

how so @elfin canopy

[inner turret]

@night cloak see if the pubg team thinks that u have not used any cheat they they will unban your account.

[night cloak]

I did not understand what kind of file I would create

[shadow rampart]

I pubg account has been hacked please help to recover

[unkempt skiff]

There was a bug in room and all my friends was banned 2 months and me also but then all the ban was gone except me why? My id is : 5602508137

[inner turret]

Click that option and file a claim

[night cloak]

@unkempt skiff everyone knows not 100% of the players will get unbanned

[inner turret]

And wait @night cloak

[night cloak]

The damage is done

[unkempt skiff]

No pubg have good support bro@night cloak

[night cloak]

Well, would it take too long? @inner turret

@unkempt skiff there are a lot of people who dont use discord and have no idea about all of this discord support chat

what about them ?

their accounts gone ?

[elfin canopy]

Try recovering your social media linked with your PUBGM account, @shadow rampart.

Refer to subpoint 2.8 of #faq

[inner turret]

@night cloak no. After filing the claim, the pubg team will go through it, once they know u didn't use hacks. They will uplift ur ban immediately

[storm flume]

You and can now access #emulator-chat and #emulator-support, @unkempt skiff. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

[inner turret]

@unkempt skiff bro file a claim saying u didn't use hack and wait. The pubg team will go through ur Account. And if they know u didn't use hack then they will uplift you ban.

[delicate meadow]

How could I contact with Pubg Mobile support ? (also in-game)

[night cloak]

Waht perm Elite Staus gets? (Clans)

[storm flume]

You can contact the customer service via the game settings, @delicate meadow. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

can you help me how to claim @inner turret and @elfin canopy ?

I posted my complaint at #emulator-support. I sincerely hope I get unbanned.

[elfin canopy]

@night cloak check in #613267301243944960

And ask these questions in #discord

[inner turret]

@night cloak click that option

[night cloak]

Hacker.

[elfin canopy]

I'm not an emulator expert, @night cloak .

If it was a false ban, I hope it'll be uplifted soon.

[inner turret]

@night cloak report him and wait. The pubg team will go through the players Account. Once they know he uses hacks. The pubg team will ban him.

[night cloak]

The staffs here are good and I think my id will get unbanned.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

@inner turret , click on this.

[night cloak]

its funny because I was appreciating 2 days ago how the anticheat team is really working good on gameloop because all hackers get banned there now but now the situation is reversed. I find myself as a banned player lol

@inner turret I am broadcasting, can you look?

[inner turret]

@elfin canopy @elfin canopy ohh sorry I am not too got at Turkish.

[vagrant onyx]

@night cloak have you able to post it on #emulator-ban channel before its was closed

[elfin canopy]

I believe the issue was from gameloop's side, @night cloak.

It's fine, @inner turret ;)

[night cloak]

@inner turret I am broadcasting, can you look?

@vagrant onyx I posted on emulator support

I dont see any emulator ban channel

[vagrant onyx]

@night cloak its closed early today

[inner turret]

@night cloak Press this option and write your problem and wait.

[night cloak]

okey

[halcyon ingot]

I never bought something outside of the app

[elfin canopy]

Contact customer support, @halcyon ingot.

We can't help you with it.

[inner turret]

@halcyon ingot file claim and tell them ur issue and wait. If the team get to know u didn't do anything wrong then your account will be unbanned.

[halcyon ingot]

I contact with customar support not answered

[elfin canopy]

Are you using Korean version, @halcyon ingot ?

[halcyon ingot]

Yes korean

[elfin canopy]

We only provide support for Global version, @halcyon ingot.

[halcyon ingot]

Where does the Korean support

[elfin canopy]

I don't know, @halcyon ingot. Contact them via email provided .

[halcyon ingot]

No answer bro

[elfin canopy]

We can't help you, @halcyon ingot

[halcyon ingot]

Oky

Is jailbreak prohibited?

[elfin canopy]

No, @halcyon ingot.

[halcyon ingot]

Oky why i have ban on global becous jailbreak

[elfin canopy]

Post screenshot showing the reason for ban is due to jailbreak, @halcyon ingot.

[graceful tree]

my account in the game has been banned for 90
A few days, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or any unethical matter within the game, and I was mistakenly banned and I hope that my account will be reinstated to work a

[polar marsh]

@graceful tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[astral valve]

Please help me. PUBG Mobile has frozen my account. I play PUBG Mobile both on mobile phone and PC. It was when during my gameplay on mobile phone and suddenly PUBG has frozen my account. I did not ise any plugins tool or hacking tools. Its a fair play. But why is it? Cant i play in two devices? Help me uplift this ban.

My id is 5509909056 .

Thank you.

[elfin canopy]

Wrong support, @night cloak.

[night cloak]

I need someone to tell me...

[elfin canopy]

Ask in #chat or #pubg-mobile, @night cloak

[night cloak]

I csnt send images

Cant

[inner turret]

@astral valve is your emulator updated to latest version?

[elfin canopy]

Read the topic of this channel again, @night cloak.

Further questions will result in mute.

[distant falcon]

what happens if among the 248 qualified teams there are cheaters and they dont cheat at next stage

[elfin canopy]

If this is a false ban, it'll be uplifted soon, @astral valve.

File in-game claim and wait patiently.

[distant falcon]

they get to play ?

[eternal arrow]

Any New Redeem Code Available Where We Can Get Popularity...?

[astral valve]

@inner turret Yes updated version

[elfin canopy]

Check in game, @eternal arrow

[inner turret]

@astral valve then as mav said file claim and wait. If it's false ban then you account will be unbanned soon.

[eternal arrow]

@elfin canopy lol how will i know about that ingame...? 🙄

[pallid karma]

Why i cant report cheater in hashtag ????

[astral valve]

@elfin canopy i have file the claim but they didnt uplift the ban...they have answers saying i violated some of the user agreement..i dont understand

[elfin canopy]

@pallid karma read the last message of that channel, please.

Wait patiently, @astral valve.

[azure ridge]

Pleaaaase

[elfin canopy]

What do you mean, @eternal arrow?

[azure ridge]

Pubg need money????

[inner turret]

@azure ridge state ur problem clearly

[azure ridge]

8 days this problem

I tallk support im game in email in discord!!!!!!

[elfin canopy]

@azure ridge

[azure ridge]

90 days 3 months

Are you sure?

What this bad support

[eternal arrow]

@elfin canopy I Mean Pubg Has Website Pubg Mobile Redeem Website There We Get Some Codes Of Popularity Like 1 Month Ago A Code Gave Us 3 Bikes.. Few Week Ago a Code Gave Us 2 Firecrackers Popularity.... Now There is no code so any new code available now?

[inner turret]

@azure ridge there are many requests. It will take time to get to u.

[elfin canopy]

@eternal arrow, we don't have any information about it.

Maybe Check It On Their Website For Their Availability.

[inner turret]

@eternal arrow if there are codes then the pubgm will post it in social media like Facebook and Twitter. So it's better you follow them up there.

[azure ridge]

pubg looking for money if u want i will give you but my problem is

[eternal arrow]

@elfin canopy One Last Query May I..?

[inner turret]

@azure ridge file claim and wait patiently.

[elfin canopy]

@azure ridge, your query has been answered already, it may take upto 90 days to revoke hackers access from your PUBGM after you've provided the correct details.

[eternal arrow]

@elfin canopy Today I Encountered This UC Website Is It Legit...? I seen videos where people are buying UC From This Website Please Confirm And Say Below Is The Image
👇

[night cloak]

what ???

[elfin canopy]

No, it's not legit, @eternal arrow.

[polar marsh]

@halcyon ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner turret]

@eternal arrow any websites other than pubg official ones. We don't assure you anything. I suggest you to buy anything in pubg official sites.

[eternal arrow]

@elfin canopy What Happens If U Use That Website To Purchase UC....?

[azure ridge]

Unlink

[storm flume]

If you have encountered an issue with the account unlinking feature, @azure ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[inner turret]

@halcyon ingot we can't help you with it here.

@eternal arrow we can't assure you anything.

[jade verge]

I got the message that my account has been recovered but,still i didn't get my account back.what should i do now ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @jade verge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[vagrant onyx]

@eternal arrow that website is not official

official website go to https://www.pubgmobile.com/

on tob the screen tab on Purchase button

[inner turret]

@jade verge tap new conversation and tell them u have not got ur account back with a little more details. And wait till they get to you.

[astral valve]

@elfin canopy they have answered my file claim alrdy, again, they said i violated their user agreement...not sure why...do you think they can uplift the ban after they have answer my claim?

[inner turret]

@astral valve wait patiently. If u didn't use any cheats then ur ban will be uplifted.

[elfin canopy]

You may ask this in-game customer support,@eternal arrow.

You may receive punishment according. Suspension or they may deduct UC on every transaction. Depends.

[astral valve]

@inner turret ok ok thank you. I hope they uplift the ban asap.

[elfin canopy]

Can you post the screenshot, @astral valve.

[inner turret]

@astral valve 👍

[glacial gorge]

I am not getting event's available in my region in my main account but it's available in my another account

[astral valve]

@elfin canopy here

[night cloak]

Hello, my account was banned for 10 years for no reason at all and I don’t use any cheats!! 6722017515

[inner turret]

@glacial gorge are the both account the same version. For example, global.

[elfin canopy]

If it's a false ban, they'll uplift it soon.@astral valve

Wait patiently.

[inner turret]

@night cloak file a claim and wait patiently.

[glacial gorge]

@inner turret
Yes both accounts are on Same region

[elfin canopy]

It depends on the in-game region, @glacial gorge.

[astral valve]

@elfin canopy yes i hope so. Hope they uplift it very soon. Thank you btw

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial gorge]

The event token is also available in treasure shop in my main account
But the event is unavailable

[vagrant onyx]

@glacial gorge region locked event

👍🏼

[glacial gorge]

It's available in shop too

But the event is showing in my another account and not in Main account

[forest juniper]

hello my account has been banned for 6 months now, can you please help me? 5274171930
I was banned without using a cheat

[vagrant onyx]

If you have account in other region its might not show

like the European account

@glacial gorge

@forest juniper emulator ?

[forest juniper]

@vagrant onyx mobil

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @forest juniper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sleek berry]

Why was I banned?

[opal pendant]

the cheater reports chat is closed how can we report a cheater ?

we cant play the game anymore

😫

[storm flume]

Hello, @opal pendant @rotund gate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

What's the issue, @night cloak ?

[night cloak]

@elfin canopy ban 60 deys

[elfin canopy]

Emulator, @night cloak?

[night cloak]

yes

[elfin canopy]

File in-game claim and wait patiently, @night cloak.

If it's a false ban it'll be uplifted soon.

[nova bronze]

After recovery it's showing fb and twitter linked

Anyone can help

[elfin canopy]

Unlinking issue, @nova bronze?

You got your account back?

[rotund gate]

@elfin canopy i have lot of report in game but hackers are not ban and he coming again and again in our match, cheater pay money to pubg mobile that why pubg mobile not ban cheaters, hackers are pay lot of money

[elfin canopy]

Believe what you want to believe, @rotund gate.

Lots of hackers are getting banned daily

I've already answered you how to report hackers, read the message by bot and try to avoid repeating question.

[rotund gate]

5665335991 that hacker are coming last 5 day, i have report every time but he not ban

[fallen flax]

I lost my account after update please help 😭

[storm flume]

If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@elfin canopy are there any developments in ban

[summer osprey]

Where could I report a cheater? He have 5000 points at squad right now and I have video proof of him cheating

Lots of skins

[storm flume]

Hello, @summer osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

What do you mean, @night cloak?

[cloud flicker]

My account takes two months without a reason, how can I fix this

[fallen flax]

@elfin canopy my account is lost after update , i did the survey and no one contact me from 2 weeks this is my id"5212624006 " please help 😭

[elfin canopy]

Emulator player, @cloud flicker?

[cloud flicker]

No mobile

[polar marsh]

@cloud flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

19 hours have passed since I sent the message, when can I get a positive reply

[elfin canopy]

Unlinking issue, @fallen flax?

[night cloak]

how long will we wait

[elfin canopy]

Sent a message where, @night cloak?

[fallen flax]

@elfin canopy yes and i talk to pubg support and i did everything they told me on the game and here , i did the survey and i had sent an email but I didn't get any thing , i want my account back please

[night cloak]

12/5000
hayır ben gönderdim

[elfin canopy]

English, @night cloak

[night cloak]

no me i sent

🙂

[hexed axle]

This problem of freezing the 2-month account happened to many people, most of whom had their accounts unfrozen today but not others, how much longer do I need to wait to recover my account ?! My account is frozen when I was playing on my cell phone, please help me
ID: 522234961

[night cloak]

how long will we wait

[nova bronze]

@elfin canopy yes

[night cloak]

@elfin canopy We are bored, but we have been waiting for 1 day, our ban still stands and I am serving a punishment that I ate in vain. I did not understand anything from this situation.

[elfin canopy]

You got your account back, @nova bronze?

[nova bronze]

@elfin canopyyeß

@elfin canopyyes

[fallen flax]

@elfin canopy yes ‏My account is linked to game center and facebook and I logged in on game center , I want to cancel facebook, but game center has been canceled and I lost the account because My facebook account is removed by facebook and I can t use facebook to log back my id: 5212624006 any way to get my account back? Please help me

[storm flume]

If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

@elfin canopy I know it's not in your hands but it's ridiculous

[elfin canopy]

Congratulations, @nova bronze. I'll ask about this, that why are there 3 linked accounts, it may be a visual glitch though. Try logout and then login again.

[late oriole]

Hello
I got a ban yesterday for 10 years for no single reason without violating the rules and you can checkup the account
To be informed that the last game I just played was at 15-5-2020 so no space for violating the rules
My Id is : 542255338

[night cloak]

Understand us a little bit of course, you are right, but I do not even know what to say from the nerve. It can not be such nonsense.

[polar marsh]

@late oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

I can't help you with it, @night cloak.

File a in-game claim and wait patiently.

[nova bronze]

@elfin canopy I tried to log out and login but it's still showing Facebook and twitter

[fallen flax]

@elfin canopy what about my case ? Please i need help

[elfin canopy]

Facebook Twitter and Google play, right? All 3 of them, @nova bronze?

Try contacting customer support again, @fallen flax.

[nova bronze]

@elfin canopy yes

[night cloak]

we have already requested but no answer has been 20 hours we are still waiting to be removed from my account in vain they don't care at all on turkish server so we come here

[fallen flax]

@elfin canopy every day I talk to them but without any gain no one answer me🙂

[elfin canopy]

I'll ask about it and answer you later, @nova bronze.

[nova bronze]

@elfin canopyok thanks

[elfin canopy]

Can you answer some questions, @nova bronze?

[nova bronze]

Yes@elfin canopy

[elfin canopy]

Which social media did you unlinked, @nova bronze?

[nova bronze]

Google play

[elfin canopy]

And what was the other social media linked, @nova bronze ?

[nova bronze]

Twitter before recovery

[elfin canopy]

How was the facebook linked, @nova bronze?

[nova bronze]

Before account lost but it's not my fb

[fallen flax]

@elfin canopy my problem is the same of him @nova bronze i unlinked my Game Center and my Facebook is already disabled from Facebook that is why I can't login to my account.

[elfin canopy]

They got their account back, @fallen flax

[nova bronze]

I think someone have access to my account@elfin canopy

[rancid ledge]

hello ..
I did not violate any rule, the last player I played with come from the auto matching and he played well ,How could I know that he was cheater,
I think you have to unban my account .. thanks

[elfin canopy]

Mobile player, @rancid ledge?

[cerulean fractal]

Chill it's only 7d

[sleek berry]

Hi, why was my account banned? I played with cheater and I didn't know it cheater so my fault was that I was blocked

[storm willow]

@prisma oasis stop spamming

[elfin canopy]

@cerulean fractal use #chat

[fallen flax]

@elfin canopy and can i know if i will get my account back !! I know there is many people like my problem but it's 2 weeks !!

[copper musk]

My account lost
The conversation closes automatically and I cannot continue communicating with support
Help my pleas

[elfin canopy]

Try starting a new conversation again, @fallen flax.

It's not upto us.

Wait patiently, @copper musk.

[rancid ledge]

@elfin canopy on gameloop

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/712719831207641148 @copper musk

[elfin canopy]

So the facebook was linked already and the new account you created with your old social media (google play) you also linked it with Twitter, right? @nova bronze

[fallen flax]

@elfin canopy i've tried from many accounts just to get help but it's hopeless and i'm so disappointed about the issue

[copper musk]

@elfin canopy 10 days without reply or conversation Customer Service Center

[nova bronze]

@elfin canopy yes

[elfin canopy]

You didn't had to try from many accounts, @fallen flax.

You had to make an account from the same socioa media and wait patiently after following instructions.

[sleek berry]

Why does anyone answer me

[rancid ledge]

@elfin canopy What should i do now

[elfin canopy]

Alright, @nova bronze. There is no issue then. It's because you already used your both of the "account linking" slot. So they had to add an extra for you.

[nova bronze]

@elfin canopy but we can only link 2 account in pubg. How to remove fb and twitter

[elfin canopy]

File in-game claim and wait patiently, @rancid ledge.

You cannot unlink any of the social media, @nova bronze
The unlinking feature has been disabled as for now.

[nova bronze]

@elfin canopywhen unlink feature will available

[elfin canopy]

What's your issue, @sleek berry?

We don't have any information regarding this, @nova bronze.

[fallen flax]

@elfin canopy i made an account and linked with Game Center an same iCloud but the customer service bot answered me just if the hot topics or unlinked teps help me or not

[storm flume]

If you have encountered an issue with the account unlinking feature, @fallen flax, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sleek berry]

Hi, why was my account banned? I played with cheater and I didn't know it cheater so my fault was that I was blocked

[rancid ledge]

@elfin canopy i do this how long it takes

[elfin canopy]

I don't know, @rancid ledge

Wait patiently.

[polar marsh]

@sleek berry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen flax]

@elfin canopy @elfin canopy i made an account and linked with Game Center an same iCloud but the customer service bot answered me just if the hot topics or unlinked teps help me or not

??

[night cloak]

@elfin canopy

How long will we wait? We have not understood whether our ban has been opened.

[elfin canopy]

Refer to this video and answer the questions from the PUBGM account which was created with unlinked social media, @fallen flax

https://discordapp.com/channels/393088095840370689/481200416349224980/712739715660382279

and wait patiently

[twilit burrow]

i dont have changing region section

[elfin canopy]

I don't have any further information, @night cloak

[fallen flax]

@elfin canopy ok thank you

[elfin canopy]

That option is region specific, @twilit burrow.

It's not available for everyone.

[twilit burrow]

i cant do something to get it ?

like vpn

[elfin canopy]

No, @twilit burrow.

And we don't recommend use of VPN.

[night cloak]

@elfin canopy will our ban get up today

[twilit burrow]

emm ok

[elfin canopy]

I don't have any further information, @night cloak

Please avoid repeating same question again and again

[night cloak]

ok

Ban, what do I do?

o nasıl bi soruydu ingilizcen varmı @night cloak

🙂

Çeviri

😢

ds.sa.D:AS

Yav 10 yıl ban nedir

bende 2 ay yedim sorun yok

düzeleck

Sorun var kanka

ayn

10 yıla geberirim aq

saDFaSD:F

[quartz vortex]

I want to ask how much time they take customer service to respond to us.

[night cloak]

olm 2 ay nedir

60 gün vs 3650 gün

Hille kullanmadan banliyo

been waiting for an answer for 20 hours and still hasn't arrived @quartz vortex

ayn bende bişi kullanmadım

hile kullansam banlamaz adasdfasdfs

Te yetkiliside kalkmayacak dio .d

Tr*

yaw onlara inanma

Walter black çıkardı bile

Pubg ayakta uyuyor

[quartz vortex]

@night cloak I've been in touch with them for six days, and they haven't answered me yet.

[night cloak]

oh

[quartz vortex]

@night cloak And my information is all true.

[night cloak]

@elfin canopy

[steep notch]

I I've been waiting for 2 months after it got past to bot part of it it said nothing

Still waiting and the hacker is still playing my 600 dollar account so thank pubg

[quartz vortex]

And my friend returned his account today @night cloak

@night cloakI'm tired of waiting.

[elfin canopy]

English, @night cloak and @night cloak

[steep notch]

Ya me to see pubg

[elfin canopy]

And you may use #chat for your conversation.

[quartz vortex]

@elfin canopy Help me and be thankful i see that my friends are returning your accounts and I will not return

[elfin canopy]

Unlinking issues, @quartz vortex?

[steep notch]

So any one here actually work for pubg or you just people on discord

[storm flume]

Please refer to this channel's pinned messages for further information, @steep notch:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[steep notch]

You guys are just freaking useless

[quartz vortex]

@elfin canopy Yes, now a new account with the same link you lost.

[storm flume]

Please refer to this channel's pinned messages for further information, @quartz vortex:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[quartz vortex]

@storm flumeا I understand that, but six days ago, I texted customer service, and people from the second day responded.

[polar marsh]

@rancid ledge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try starting a new conversation from the same account which you lost cause of unlinked, @quartz vortex

[steep notch]

How can I get my account banned

[elfin canopy]

By violating PUBGM ToS, @steep notch

[quartz vortex]

@elfin canopy If you open a new unit, you'll go old and it'll sink longer.

[elfin canopy]

What, @quartz vortex?

[steep notch]

Ya but can I do it to stop a hacker from playing on my account

[elfin canopy]

Do you have access to your PUBGM account, @steep notch?

[steep notch]

Yes

[elfin canopy]

Refer to subpoint 2.5 of #faq , @steep notch

[quartz vortex]

@elfin canopy The point of my speech is that if I open a new unit, it's going to take time.

[steep notch]

But he link his Twitter account to it and I cant unlinked it

[elfin canopy]

Try starting a new conversation if you haven't got any response yet, @quartz vortex.

And then wait patiently.

[night cloak]

guys i have a problem, I linked my twitter account to my Pubg account, after a while i prominently deleted my twitter account and now i cant use my pubg!! anyone knows how to solve it?

[storm flume]

Use #activities to find other PUBG MOBILE players, @night cloak.

[elfin canopy]

Contact customer support, @night cloak.

[night cloak]

i did not reply

no reply*

[elfin canopy]

Do you have any other social media linked with your PUBGM account, @night cloak?

[night cloak]

nope just that twitter account and i deleted it already

[quartz vortex]

@elfin canopy I'll wait, but what me off is that my friends went back to their accounts as soon as they got back.

[elfin canopy]

I can't help you with it, @quartz vortex.

We cannot help you, @night cloak.

Contact customer support.

[steep notch]

Ok I read the faq I tried that it's been a month or 2 it it did not work

[elfin canopy]

You sure you provided the correct information, @steep notch?

[quartz vortex]

@elfin canopy I'll wait patiently, hopefully.

[steep notch]

Ya

[elfin canopy]

Well, if You've provided the information correctly then,@steep notch

[sterile linden]

Any admin here

[elfin canopy]

What's the issue, @sterile linden?

[steep notch]

So after 90 days can I do a lawsuit against pubg for my money back

[sterile linden]

I want to ask about crow costume

It will come back or no

[elfin canopy]

What crow costume, @sterile linden?

[hexed axle]

@sand path could you help me? Many people have already received help regarding this two-month freeze on their account, I am still waiting for my account, it is unfair for this to happen, for some of their accounts to unfreeze and others not yet!
ID: 522234961

[elfin canopy]

Any screenshot, @sterile linden?

[sterile linden]

This one

[elfin canopy]

Wait patiently, @hexed axle.

[sterile linden]

Any chance to come back

[quick fulcrum]

How i can unlock phone namber from my pubgm ??

Unlink

[elfin canopy]

I believe this outfit was region specific, @sterile linden.

We don't have any details if it'll be back or not. Check in-game.

[austere aurora]

Hello I got Banned From Pubg For 3 Month Here is the Screenshot And why i got ban Im playing from s2to S12 And Never used any Hack And when i was Playing Random Squad 2 Hacker was In my After The Chicken dinner i start the 2nd match The came again the match matching They got chicken dinner I got ban When i open my game Account ID : 545445093

[elfin canopy]

I don't think you can unlink phone number from your PUBGM account, @quick fulcrum.

[sterile linden]

Yes it was in Asia event

[night cloak]

hello

[polar marsh]

@austere aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick fulcrum]

@elfin canopy why they added then ?

[elfin canopy]

Hey, @night cloak! How may I help you?

Added what, @quick fulcrum?

[quick fulcrum]

@elfin canopy phone number linking ? If i can't remove again

[elfin canopy]

Why did you link it at the first place, @quick fulcrum?

I don't think it's possible, you may contact customer support for further information, @quick fulcrum.

[quick fulcrum]

@elfin canopy i thought i can change after that even i can't change my password

@elfin canopy ok thank you

[dapper zephyr]

my account has been banned for no reason .. could someone help me?

[hexed axle]

@elfin canopy So they solved all the cases that the accounts were frozen for two months yesterday?

[trail relic]

My account has been banned can anyone help me @polar marsh

[elfin canopy]

They are working on it, @hexed axle

Can you post a screenshot, @dapper zephyr and @trail relic

[night cloak]

@elfin canopy We are so bored when will the bans open

[elfin canopy]

I don't have any information regarding this, @night cloak

[trail relic]

@elfin canopy okay wait

@elfin canopy i use this account in iOS version so when i open it in an android version they banned me for 1 day and then they banned me fir 10 years

[polar marsh]

@trail relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

All the wrong Emulator suspensions will be lifted.

We do not provide support for any emulators at all.

Feel free to Fileclaim If you cannot wait patiently as suspensions are being lifted.

Read^

[night cloak]

@sand path

[sand path]

Read. We cannot assist you more than this.

[analog heart]

I got 2 months ban yesterday how to solve this issue

[night cloak]

@sand path hi

hi

[strange citrus]

It is stated that i have not used any kind of hack on my account .My pc and pubg was updated and even i have bought a royal pass but still my id was banned please do tell me why my id was banned
I Request u Unban My account
5263697654

[sand path]

@analog heart you don't need to do anything, if the ban is wrong. It will be lifted.

[storm flume]

Please refer to this channel's pinned messages for further information, @strange citrus:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

@sand path will our ban get up tomorrow at the latest

[elfin canopy]

State your issue, @night cloak.

[sand path]

I have no idea.

[elfin canopy]

Read the pinned message in this channel, @night cloak

[analog heart]

@sand path when??? 20 hours and still banned

[sand path]

Soon.

[velvet turtle]

@sand path Hey, can we go to DM please?

[sand path]

Regarding?

[velvet turtle]

I am from Gameloop team

[sand path]

Sure

[night cloak]

@sand path

I banned in vain

[karmic falcon]

I don't play with you. I'm clean. I want to make sure why 10 years ago. I want. Please help me, please

[polar marsh]

@karmic falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uncut depot]

The desync needs to be fixed.

[elfin canopy]

What's the issue, @silent acorn?

[sand path]

You need to wait 30 days before you can change it again

You need to wait 30 days before you can change it again

[night cloak]

ban 60 deys pleez help me id 55750888809

[sand path]

Please wait patiently, the suspensions are being lifted.
@night cloak

[silent acorn]

Can you fix it for me? I'm in a while I want to go up in the evaluation and this thing does not suit me 🥺
😦

[night cloak]

@sand path oky my frind

[sand path]

We are unfortunately unable to assist with that, you can contact customer service in game. @silent acorn

[storm flume]

You can contact the customer service via the game settings, @silent acorn. Refer to subpoint 5.3 in #faq for further instructions.

[shut sedge]

My account was banned . I'm not using any programs or cheating app with emulator please unban my account. My id :
5242921029

[sand path]

Please wait patiently, the suspensions are being lifted.

[shut sedge]

@sand path who ?!

[upbeat perch]

how can i connect my discord with pubg mobile?

[sand path]

You. @shut sedge

Yes you have reached the higher power. How may I help you. @upbeat perch

[upbeat perch]

Yes you have reached the higher power. How may I help you. @upbeat perch
@sand path i need connect my pubg id with discord

[charred venture]

Hello

My account get band and ineed hepl please

[sand path]

Oh linking? It might be available in the next version. Still in development. @upbeat perch

@charred venture how long.

[shut sedge]

@sand path ok im waiting but but im subscribe in prime plus 😅

[charred venture]

10 years

[sand path]

It's out of my hands. @shut sedge

[polar marsh]

@charred venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[swift stump]

Sata ne o

[shut sedge]

@sand path can my account got unban ?! If i banned because emulator bug

[sand path]

Yes it will be.

[storm flume]

Please do not use any other language aside from English in this channel, @swift stump. Refer to #613267301243944960 for language channels.

[sand path]

@velvet turtle I did add you. And I've changed my pinned message. Apologies.

[night cloak]

eh cuk mw tanya ni gw

aku sayang kamu

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[tacit night]

I lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @tacit night, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[tacit night]

But i make all the steps and you don't recover my account

Please help me

[swift stump]

They didnt help you bro

Zaid

[tacit night]

ها

[upbeat perch]

i can join any pubg server here to play any match?

and how can i steam my game here?

any ranking require for this?

[swift stump]

Pubg ?

[upbeat perch]

yes

mr ammar

[swift stump]

Listen to me carefully

[upbeat perch]

sure

[swift stump]

Get my account back to me

[storm flume]

If you have encountered an issue with the account unlinking feature, @swift stump, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[night cloak]

I need help please

[upbeat perch]

Listen to me carefully
@swift stump me?

[swift stump]

Yup

Pubg unlinked my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @swift stump, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[swift stump]

I follow all the setps but they didnt recover my account

Shiitest game ever

[sly comet]

My account got banned for 10 years, Althou im sure i havent done anything wrong, and it should be unbanned, where is the best place to file a complaint?

[swift stump]

What

[storm flume]

If you have encountered an issue with the account unlinking feature, @bitter jetty, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

If you have encountered an issue with the account unlinking feature, @bitter jetty, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[swift stump]

They cant help

[shut sedge]

My account was banned . I'm not using any programs or cheating app with emulator please unban my account. My id :
5242921029

[swift stump]

You can slove this problem

Izhana khan

You got your account back ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @swift stump, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[sand path]

@night cloak contact customer service in game and follow these steps.

[timber agate]

Hey

[night cloak]

Thx u ❤️❤️❤️

[timber agate]

Okay your welcome

Any way

I’ve been play pub-g since season two right but then when I go to the seasonal rank it shows season 7

Why is it

Do I need to give my id

?

[south blade]

what is mean today my account aftat unlink is back and pubg say your banned 😭

[storm flume]

If you have encountered an issue with the account unlinking feature, @south blade, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[south blade]

ban

[timber agate]

Wait what?

[storm flume]

If you have encountered an issue with the account unlinking feature, @bitter jetty, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[timber agate]

Okay give me a sec and who is that other guy

[tawdry halo]

How to ban this guy

[timber agate]

Wait what nooooooooo

I’m just asking a question

PUBG mobile support right

Why ban

I’ve been with the game since season two

Why is this guy saying ban

Ban this guy?

Hey @somber solstice

Can I speak to u because I don’t know what’s happening with these other guys

[cerulean fractal]

Just coz you been playing since season 2 that doesn't mean anything lol

[timber agate]

Wait what it’s just a question

No it’s just a question I’m not trying to brag at ALL

😟😦🥺

Wait is this a game to you guys

I’m trying to ask a solid question

[night cloak]

Why banned 2030

[timber agate]

What

I’m so so so confused

[feral knoll]

@timber agate whats your id?

[timber agate]

Am I going to get banned

[south blade]

what is mean today my account aftat unlink is back and pubg say your banned 😭

[storm flume]

If you have encountered an issue with the account unlinking feature, @south blade, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[feral knoll]

why :/

[timber agate]

What

[feral knoll]

Why you think you will get ba-nned?

[timber agate]

Cause someone said ban this guy

Look^^^

[hot garden]

My account was mistakenly blocked

Hello
My account was incorrectly blocked for 10 years and I want to restore
Or reduce the sentence to a week or a month, please
ID: 5177182895
I have never used any kind of cheat in the game
(I have never obtained a ban. This is the first.)

My account may have been banned due to the presence of Cydia, but I swear I do not know that this may cause my account to be blocked. I am not using Cydia for pubg.
I removed Cydia from my device

I don't want to quit the game because I liked it too
I assure you that I have not committed any kind of fraud and I hope to remove the ban on my account as soon as possible
I hope you reply because I paid 2,800 dollars in my account
I'm so sad
You don't want to hurt me, and I appreciate your efforts to recover my account
Please help me, I hope so

The account is linked to Facebook
[e-mail]

Also linked to Twitter
[e-mail]

[timber agate]

@tawdry halo said How to ban this guy

[feral knoll]

No one here can ba-n or unb-an accounts

[timber agate]

Okay

[feral knoll]

they just tell you what to do

[timber agate]

Here let me get it thank you

[tawdry halo]

I have somone making ‘terr-or’ related comments about shooting people

Got footage

[timber agate]

And also please don’t unlink it

[storm flume]

If you have encountered an issue with the account unlinking feature, @timber agate, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[timber agate]

What

@feral knoll hey I’m back with my ID

[polar marsh]

@hot garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber agate]

What

[night cloak]

@sand path

[solemn magnet]

Why do i get lag when i render players 400m im using iphone Xs and my friends with s7 dont get lag anymore but i still do why? My device is way higher end!Also my Phone gets really hot im running smooth and extreme and still!

[timber agate]

Hey can someone please just talk to me

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timber agate. Remember to read through #faq before asking questions in the support channels.

[timber agate]

I already stated my issue

Bot

[feral knoll]

@timber agate whats your id?

[timber agate]

533057262

I don’t want to fix it I just want to know why it’s happening

[feral knoll]

@timber agate what was your problem?

[winter totem]

Hello Pubg Team,

I would like to inform you that my Account been banned today at (18/04/2020) am very surprised because i always respect and follow
your violated terms and conditions of the game,
Privacy Policy & End user License Agreement

am a player of pubg since season 1and i spent more than(3500$)purchasing RP!

I used to have a great time with my friends list

I think you can verify my account to verify the above information

Account Details:
ID: 5140680126
Name: WaLeed〆
Level: 70
Rank: Ace one
Linked with: Facebook
[e-mail]
Note: Banned Message photo is attached

I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause!

I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban

Regards,
Waleed.

[stark portal]

I get panned for trying smart gaga emulator and I don't know that it no official pleese help me

[solemn magnet]

Why do i get lag when i render players 400m im using iphone Xs and my friends with s7 dont get lag anymore but i still do why? My device is way higher end!Also my Phone gets really hot im running smooth and extreme and still!

[solemn magnet]

Why do i get lag when i render players 400m im using iphone Xs and my friends with s7 dont get lag anymore but i still do why? My device is way higher end!Also my Phone gets really hot im running smooth and extreme and still!

[orchid bison]

I got the wheel of fortune on the akm iron weapon before reaching 200 and when I reached 200 I did not get the development parts What is the problem !!?

[feral knoll]

@solemn magnet #old

[solemn magnet]

What?

[winter totem]

I did not break the rules, and I always do not play in any way. Tools that break the rules, because I love. I play in a clean environment, and every season I ship Royal Pass and I paid a lot of money on my account. Please help me.

[solemn magnet]

Why u tag me to feedback bugs?

[stark portal]

Hello pubg team I get panned because I trying smart gaga emulator and I don't know that it s not official pleese help my to get my account back
My Id is 5257128348
.
.
.
.
My name is 7okaMrAWM

[timber agate]

Hey if this guy is helping him can someone else help like

[storm flume]

If you have encountered an issue with the account unlinking feature, @stark portal, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[polar marsh]

@winter totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stark portal]

Hello pubg team I get panned because I trying smart gaga emulator and I don't know that it s not official pleese help my to get my account back
My Id is 5257128348
.
.
.
.
My name is 7okaMrAWM

[night cloak]

@timber agate Aloha! How can I help you?

[polar marsh]

@stark portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn magnet]

Once u get the m762

[orchid bison]

I completed a spin, something didn't count

[solemn magnet]

Ur luck resets

To 0

@orchid bison

[sand path]

@orchid bison check you might've gotten the akm.

[solemn magnet]

Why do i get lag when i render players 400m im using iphone Xs and my friends with s7 dont get lag anymore but i still do why? My device is way higher end!Also my Phone gets really hot im running smooth and extreme and still!

[timber agate]

Hey @solemn magnet can u talk to me after him

[solemn magnet]

About?

[jovial dust]

How do I send impersonated discure here

[solemn magnet]

Im not talking to u

[timber agate]

I just wanted to ask a question

Not fix anything

[orchid bison]

I didn't get anything

I am entitled to another akm and did not get it please help

[storm flume]

You can contact the customer service via the game settings, @orchid bison. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

What's wrong, @jovial dust ?

[solemn magnet]

Poor support this game so badly made they cant even explain most things

[jovial dust]

There is a plagiarism @night cloak