questions

[polar marsh]

@warm lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@umbral bone Might be under process. Wait for few days. If nothing happens, contact in-game support

[jovial star]

@normal fulcrum graphics in lowest settings smooth and frame rate in extreme. My friend is also having the same issue. We were playing on same match but using different wifi.

[umbral bone]

@normal fulcrum Well, thank you

[iron solstice]

@normal fulcrum when my account will be unban ?

[pine hare]

dear players

please check this user DramaQ8 -- ID: 5445441507

[cold otter]

@normal fulcrum i got 1 week banned on gameloop i didnt use any third party software why i got banned please help me to unbanned

[pine hare]

https://streamable.com/4le3cm

[plucky rivet]

Finaaaaally my account is baaaack

[worn river]

@normal fulcrum bro I that msg...i snd with my issues #Feedback bug... Are u sure he help me

[pine hare]

2 min 42 sec please Watch

speed hack

[normal fulcrum]

Finaaaaally my account is baaaack
@plucky rivet Good to hear. Congratulations

Hello, @pine hare

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

@iron solstice What's the issue again?

[iron solstice]

@normal fulcrum help me I got ban for 3 months it's say I have violated regulations but I didn't even login from 3-4 days I am a competitive player and I need my account

[cold otter]

@normal fulcrum i got 1 week banned on gameloop i didnt use any third party software why i got banned please help me to unbanned please help me reply me is there any solution

[normal fulcrum]

@iron solstice Platform?

[iron solstice]

Pubg mobile

But sometimes I play on my emulator

[night cloak]

@patent panther send an email that they send it to you and tell them

[iron solstice]

@normal fulcrum ?

[normal fulcrum]

@iron solstice Avoid playing on emulator for now and use File Claim @cold otter

[wise ember]

I need to contact pubg

[iron solstice]

@normal fulcrum done it only says that you have violated regulations

[wise ember]

Anyone knows how?

I got no respond in the game

[worn river]

@normal fulcrum bro I snd msg with issues and screenshot.. On #old .... Are u sure he help me

[normal fulcrum]

@worn river It will be fixed soon. Will take some time

[wise ember]

@normal fulcrum how can i contact pubg?

[normal fulcrum]

@wise ember It will take some time to get a reply

[wise ember]

I don’t have time

[worn river]

@normal fulcrum thnks alot

[night cloak]

@wise ember from the questions mark in the beginning on the top of right side

[wise ember]

He want to ban the account

[iron solstice]

@normal fulcrum ?

[wise ember]

@night cloak i got no respond there

[normal fulcrum]

@wise ember Read #faq subpoint 5.3

[night cloak]

@wise ember hacker?

[storm tendon]

is Phoenix OS: Abstergo Lite 1.0 safe to play PUBGM?

[wise ember]

Yes

[night cloak]

@wise ember he used ur Facebook or your twitter?

[wise ember]

@normal fulcrum I need another way an email

[normal fulcrum]

@wise ember You want to report a hacker?

[wise ember]

Facebook

No

Someone hacked my account

[normal fulcrum]

Ohh facebook lost

[iron solstice]

@normal fulcrum I claimed file but it only says you have violated regulations and nothing else

[wise ember]

Noo

I got my fb back

[normal fulcrum]

There's no other way @wise ember. You have to do that only

[wise ember]

But he was already loggin in the game

[normal fulcrum]

@iron solstice Wait for a reply. Not everything works like magic

[night cloak]

@wise ember listen ... Maybe he link it with another account

[wise ember]

So whenever he joins pubg in his mobile

[night cloak]

@wise ember I'll till you what to do

[wise ember]

Directly takes him to mine

[normal fulcrum]

@wise ember Contact in-game support

[wise ember]

@night cloak no way my account is linked with both fb and twitter

@normal fulcrum i got NO RESPOND from them

[iron solstice]

@normal fulcrum try to understand I am competitive player I need my account

[normal fulcrum]

@wise ember You have to wait for a reply

[gaunt ember]

Discord support

[wise ember]

Even that i pay a lot in my account;)

[normal fulcrum]

@iron solstice I can't help you. You have to wait

[night cloak]

@wise ember ok .. I'll tell you what to do

[storm tendon]

My phone doesn't support PUBGM recent update so I had to switch to gameloop with poor pc config. Spec: core i3 7th gen,8 GB ram, intel HD 620 graphics. Gameloop lags a lot & i get aroung 5-20 fps.It would be very helpful if anyone could provide me any solutions.

[night cloak]

@wise ember

[gaunt ember]

@normal fulcrum #discord

[spring zephyr]

@storm tendon Get yourself a Emulator role from the #613267301243944960 under the assinable role section and then ask in #emulator-support .

[iron solstice]

@normal fulcrum is this pubg management getting people's account ban for no reason?

[normal fulcrum]

@night cloak

[night cloak]

@wise ember I'll give you the link

Same thing happened to me

[vagrant salmon]

where is the chanel emulator ban

[night cloak]

@wise ember they told me to do that and I'm waiting also

[wise ember]

Contact me please

[night cloak]

@wise ember https://youtu.be/i6KkgQQrZeo

[wise ember]

He’s now trying to log in

He want to ban the account

[gusty crown]

Is here no official from Tencent who can help with bans?
We have two member in the last two days who get banned for no reasons. The previous statements on this are not acceptable.

[night cloak]

Wallah wajd it's happening to me also

To do it as fast as you can

[iron solstice]

@gusty crown me too got ban for no reason

[night cloak]

@wise ember we have the same problem..they told me 90 days to respond

Or solve the problem.. nothing to do except waiting@wise ember

[wise ember]

The account will be banned

[night cloak]

They asked me to write these

[wise ember]

I don’t have 90 days🤦🏻‍♂️

[night cloak]

Hold on I'll send you what to send

@wise ember اعرف والله😿

@wise ember

[wise ember]

انا حتى ما يردوون هنا🤦🏻‍♂️

[night cloak]

@wise ember me too ... More than 2000

@wise ember need to do the correct steps

They will not answering directly

[surreal pumice]

Where is emulator ban Channel

[wise ember]

How can i know if he linked the account to the game center??

[night cloak]

But they will ask you to do the
User ID .. and other stuff as you can read

[gaunt ember]

🙌

[wise ember]

I will do it all

[night cloak]

@wise ember look... It's will link with only 2 account.. but ...meybe he unliked your Facebook

[wise ember]

No

[night cloak]

Ok 8abi .. then your ok

Just do what i wrote to you

At lease you're trying to do something

[night cloak]

@tired summit no write the id number

[spice crest]

ID: 5472376937
I would like to restore my account that has been classified

[night cloak]

@wise ember esm3i ... You can do that from the beginning of the game if he log in .. no need to log in to contact the game support

[wise ember]

Mafhemet

[polar marsh]

@spice crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@wise ember شفتي صفحه الدخول اللي تطلعلك خيار الدخول من تويتر او فيس بوك؟

@wise ember في الزاوية فوق في علامه استفهام

[tired summit]

@tired summit no write the id number
@night cloak
ID:6538553238

[storm willow]

English only

[night cloak]

Ok @storm willow

[wise ember]

تراني ولد🤣

[night cloak]

I'm trying to explain

@storm willow sorry

[wise ember]

T3ale chat

[night cloak]

No no @wise ember

Here

[wise ember]

Okay._.

Tyb what’s next?

[night cloak]

@wise ember anyway...in the top on the right side you will find help icon

R8?

[wise ember]

Okay??

[night cloak]

If the hecker liged in leave him and keep doing the following in the picture thst i send

And keep the link of the video that i sent

[tired summit]

I want to restore my banned account
ID:6538553238

[night cloak]

@wise ember good for now

?

[wise ember]

@night cloak they just ask me what we can help

I tell them my account is hacked

Look

[night cloak]

Did youFollow the video that i sent ?@wise ember

[wise ember]

Yes

[night cloak]

Good

[wise ember]

But from the first one i got no respond

[night cloak]

They will keep asking you

Keep doing it

Till you get there questions

It will take time

[wise ember]

We’ll see😞

[night cloak]

But not to long

Cheer up

You will get it back inshallah

I got no response at the beginning 2 .. but i kept trying... So cheer up and keep doing that

[little olive]

انا خت بان امبارح بدون اي سبب محدش عنده فكره ممكن يتفك ولا لا ؟

[night cloak]

@little olive Arabic

@little olive maybe you played with cheaters

?

[simple quest]

My friend's account got banned because he entered a bike and a glitch happened due to which he died
Now game banned him for 10 years

Any idea what to do?

[night cloak]

@simple quest 😲

[simple quest]

Any help would be appreciated

He has contacted pubg too

[little olive]

@night cloak لا كنت بلعب في روم عادي ومع ناس عاديه

[night cloak]

@simple quest let him talk to the game support

@little olive elroom akeed feha hackers

[simple quest]

He has a filed a claim but only a bot is responding

[night cloak]

@little olive the room has cheaters

@little olive don't trust the rooms... Many cheaters wallah

They will not tell you for sure @little olive

[little olive]

@night cloak لا خالص وكمان الموضوع حصل امبارح مع ناس كتيره بتلعب امليتور البان كان عشوائي وبدون سبب

[cold otter]

my friend also got banned whats going on with pubg for legit player they given banned and for cheaters playing nothing effect for them

[knotty spindle]

Banned for 2 monthes without any reason

[night cloak]

@little olive oooh ... The emulator has a problems with everyone

[tired summit]

No reason

[night cloak]

@tired summit emulator?

[simple quest]

Any pubg officials are there, whom we can personally contact?

[cold otter]

we expand alot off money and after they banned without any reason

[tired summit]

@night cloak no

[little olive]

@night cloak في ناس بتقول انها كلمت الدعم علي الديسكورد واتشال البان فكنت عايز اعرف ممكن اكلم مين يساعدني

[lapis elk]

@polar marsh
It's from 8 months *

Hello sir my name is hussein I hope you can help me , my account in game has been banned without any causes , I have not violated the terms and conditions of the game , I spend a lot of money in my account, I hope it returned and removed ban from mu acc I swear i dont use hack , this is my account ID 5228340846
Please help in need to play in my account again

[night cloak]

@tired summit did any one you played with him was using any tools?

[tired summit]

@night cloak no no tools

[uncut estuary]

انا اخدت بان عشوائي بسبب لستخدام محاكى بلو ستاكس ياترى هيرجع ولا ايه

[storm flume]

Please do not use any other language aside from English in this channel, @little olive. Refer to #613267301243944960 for language channels.

[night cloak]

@little olive ok talk to the pubg game support you can talk to them from the question mar on the top of the right side

[storm flume]

Please do not use any other language aside from English in this channel, @uncut estuary. Refer to #613267301243944960 for language channels.

[lapis elk]

@polar marsh

[night cloak]

@uncut estuary all off the
emulator users have a same problem

[night cloak]

@tired summit then send an report to the game support

[lapis elk]

I crying 😥

[tired summit]

@night cloak ازاي اكلمهم

[night cloak]

@tired summit don't speak Arabic.. I'll tell you how to contact them

[lapis elk]

@night cloak me too please

[night cloak]

@tired summit

Here guys

[knotty spindle]

Me too please i have the same proplem

[cold otter]

file claim they talking like this this is pubg bugs banned legit player and they cant unbanned what is this where all staff gone from here

[lapis elk]

No one help me their

[night cloak]

Guys you need to do it with a lot of patience... It's will take time but don't give up

@lapis elk I'll help if i can wallah

[lapis elk]

@night cloak i banned from 8 months and they dont help me

Didnt*

[knotty spindle]

@night cloak what can i do and i will do it

[night cloak]

@lapis elk Yes i told you it will take time... even with me.. but i did it @ the end

[halcyon jacinth]

ازاي اكلمهم ؟

[night cloak]

I'll send a pic....

The way how to talk to them

[lapis elk]

@feda how much time when i die?

[night cloak]

From here

And choise the first choice

Hot topic

Then

If you're account banned you can choise the account has been banned

For example

Up to your case

[lapis elk]

Then?

[night cloak]

Keep doing that for a few minutes

It could closed..you will keep open it

Then you will find a respond

[lapis elk]

Omg i think i'll give my account for my son after 10Y 😂

[night cloak]

@lapis elk ummmmm

@halcyon jacinth read what i wrote dude

I'll go to pray.. break time

[lapis elk]

Ok

By

[coral maple]

What is the meaning of this next to my name? It says hot drop...

[glossy sable]

What is the meaning of this next to my name? It says hot drop...
It means you like to drop in crowded locations like Pochinki, @coral maple.
If you prefer to stay low and drop in empty places, you can change that setting from the map picker. It helps with random teaming.

file claim they talking like this this is pubg bugs banned legit player and they cant unbanned what is this where all staff gone from here
Are you on emulator, @cold otter?

Same question, @lapis elk.

Any pubg officials are there, whom we can personally contact?
What for, @simple quest.

[dawn jasper]

@night cloak hello sir need to talk

[south hill]

How much time pubg support get for recover unliked account

[pastel imp]

Fix lag issue please

[halcyon jacinth]

@night cloak انا عايز اعرف اكتبلهم ايه مشعارف لا حول ولا قوة الا بالله حرام ولله

[normal fulcrum]

@halcyon jacinth English only

[inland nimbus]

يا مصراوي

كلمه مانجايزي و قلهم ال حصا

[light geode]

Plz help me anyone

Game Is not allowing me to keep my name as follows

[halcyon jacinth]

ok i want to know why i got banned please @normal fulcrum

haraaaaam

[normal fulcrum]

@inland nimbus English onky

[polar marsh]

@halcyon jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple quest]

@glossy sable my friend's account got banned as he got caught in a ingame bug due to which he died fo playzone

[inland nimbus]

Ok i was answering hem @normal fulcrum

[normal fulcrum]

@inland nimbus Still, only English

[light geode]

Plz man someone help

[cold otter]

@normal fulcrum i go claim option but unable to reach costumer support there auto conversation coming how can i unbanned account i didnt used any third party software and got banned 7 days

[normal fulcrum]

Banend for @cold otter?

@light geode Special characters use more 1 space

[dawn jasper]

@night cloak you der?

[cold otter]

@normal fulcrum i am playing on gameloop ace 2 star suddenly ingame i got message for banned

i am playing from session 2 and suddenly that happen

[storm jasper]

2 months frozen?

[normal fulcrum]

@light geode Use less characters

[light geode]

There are only 8 characters

The game tells max 14 characters

I just want keep my name as WADU with spaces

[full sky]

My friend's pubg account got banned due to pubg's own glitch. So, apparently pubg's own glitches are violation of its policies.

[cold otter]

@normal fulcrum while ingame i recieved that even i am not using any thirdparty software or any hack

[light geode]

Can anyone send me the name as WADU with soaces

[normal fulcrum]

@light geode Use Google

[light geode]

I copied from google man

[normal fulcrum]

@cold otter I'll assign you Emulator role soon. Then you can ask questions in #emulator-support

@full sky #old. Make sure to do it in single message

[full sky]

Just pressed "DRIVE" button on bike and pubg sent me out of the map and banned me.

[light geode]

@night cloak no man it’s showing this

[knotty spindle]

Is there channel for emulator bann ??

[verbal parcel]

I need to Unlink my Facebook logging from pubgMobile..what that feature back?

[pearl fossil]

Just pressed "DRIVE" on a BIKE. Right after pressing, I got teleported out of the entire map of Erangel. And then I noticed my account has been banned for violating regulations.

Please unban me ASAP. Why would I die if I wanted to cheat? Cheating is done only for winning. I've proof of not cheating. I've attached every screenshots to prove my innocence.

My email of the game account is abasu0819@gmail.

My game ID is 5122617797.

[night cloak]

can anyone help me please? my account is banned for 2 months and i didnt do anything

[cold otter]

@normal fulcrum please assign me role i can talk in emulator support its my session 2 account and got banned without any software using

[normal fulcrum]

@light geode I already answered your question. Avoid asking same question again

[night cloak]

your account has been temporarily frozen due to abnormalities detected in your emulator I GOT BANNED FOR NOTHING

[polar marsh]

@pearl fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@full sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

if you cant assist me give me an email so i can chat with #real support

[knotty spindle]

@normal fulcrum please i have the same problem banned for 2 monthes without doing any thing really i swear

[night cloak]

i didn't pay $$$ for royal pass then you guys bann me for nothing

[knotty spindle]

@kira using gameloop emelatur

[night cloak]

anyone can help me file a ticket to pubg support chat me

your account has been temporarily frozen due to abnormalities detected in your emulator unlocks on: 2020-07-19

[latent lagoon]

I need help, I bought some wrenches from official Apple Store and funded the amount and did not get the wrenches

[normal fulcrum]

@night cloak It will be recovered soon

[night cloak]

what do you mean it will be recovered soon??? i wanna chat with PubgMobile support so they can unlock my account cause i did none

[iron solstice]

@normal fulcrum what about my account?

[cold otter]

@normal fulcrum with whom can i contact to unbanned my account i didnt use any thirdparty software and got banned

[iron solstice]

@cold otter same

[night cloak]

it said due to abnormalities while my gameloop emulator is up to date!

[latent lagoon]

I want to help

[cold otter]

@iron solstice yes bro i am playing from session 2 on same account never like that happen today ingame suddenly i got message thirdparty banned even i am not using anything

[night cloak]

anyone can give me email to pubg support???

[lapis elk]

@glossy sable no i dont use emulator

[normal fulcrum]

@iron solstice Stop repeating same question or you will be muted

[night cloak]

guys once again... iam banned for 2 months and i didnt do anything i wanna file a ticket to pubgmobile support if anyone can give me email address thanks

[normal fulcrum]

@night cloak @cold otter you can have discussion in #chat

[undone arrow]

Hi

[storm jasper]

@night cloak we all have the same problem n theres no one to contact!

[night cloak]

Iam not discussiong anything i asked a question as you guys are MODS and we are in #support channel

[normal fulcrum]

We are aware of the issue. You can contact them using File Claim

[undone arrow]

Id : 5511640134

[normal fulcrum]

You're accounts will be recovered soon @night cloak

[night cloak]

Thank you.

[normal fulcrum]

@undone arrow Translate?

[latent lagoon]

Is it possible to help me I bought formwork and did not get it?

[cold otter]

@normal fulcrum i am just waiting to get role emulator support to contact there for support please assign role

[undone arrow]

Please help ensure bi accident did now was playing mobile phone was switched off pubg see bn in traffic, I opened the game I reconnected with mobile data exchange she gave at the 3 month ban please help?

@normal fulcrum Please help ensure bi accident did now was playing mobile phone was switched off pubg see bn in traffic, I opened the game I reconnected with mobile data exchange she gave at the 3 month ban please help?

[solid atlas]

Hello .. I had an account on pubg Korean and when I opened it I found a 10-year ban without any reasons .. I do not use anything that violates the laws at all and I do not know the reason so far and I hope that this ban will be removed .. Can you help ?!

[night cloak]

@normal fulcrum the account is online again thank you

[latent lagoon]

@normal fulcrum
Is it possible to help me I bought formwork and did not get it?

[lapis warren]

I was Emulator but this screenshot was from my mob I got banned for no reason and for 3 months I was ranking with my friends

[dim thorn]

5378593480

my id

[lapis warren]

What did I do to get banned for no reason ?!

[dim thorn]

i got banned for emulator prblm

[night cloak]

Relax guys we have same issue and Pubgmobile aware of that issue they fixed my bann and my account is online again

[lapis warren]

@normal fulcrum

[night cloak]

Thanks @normal fulcrum for assist my account is unbanned

[cold otter]

@normal fulcrum please help me to unbanned my account its my session 2 account and i ddint used any thirdparty software and get banned i just play on gameloop which i download from gameloop.fun

[dim thorn]

@normal fulcrum

[marsh gyro]

In pmis if a player played a with unregistered squad. Will it be count for pmis??

[undone arrow]

@normal fulcrum Pls un banned Id : 5511640134

[amber cedar]

@marsh gyro no

[marsh gyro]

@amber cedar so it needs to play with full register squad

Thanks bro

[amber cedar]

Yed @marsh gyro

[little olive]

@normal fulcrum
I was Emulator but I got banned for no reason
id : 5244423933

[undone arrow]

@night cloak Pls un banned Id : 5511640134 Id : 5511640134

[night cloak]

@undone arrow please be patient you'll get your account back

[lapis warren]

@night cloak I'm patient I'm waiting for ur answer

[undone arrow]

@night cloak But what am I going to spend time with?

[latent lagoon]

Why does anyone respond to my request for help!

[cold otter]

@night cloak please help me i didnt use any third party software i am playing from session 2 and got this today message while in game playing pleasse help me to unbanned i am just playing on gameloop only

[little olive]

Why is nobody here helping?

[tall sinew]

https://youtu.be/T43gIlBZxQQ

Please your ACTION is highly appreciated

[patent thunder]

Hello 13 days I lost my account. pubg mobile sent me a message that I already had my account back but it is not. 4 days ago I wrote again and no one answered me.Yesterday, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?
Thanks

[mighty zinc]

@patent thunder I've the exact same issue...

[night cloak]

Rip

[vague viper]

I dont play with any hacker people. Bt my id is banned.

[brazen nacelle]

@night cloak please help @vague viper

@bold siren

[night cloak]

My ping on WiFi is 400+ just while playing pubg . And rest it works perfectly can anyone here help me out? @night cloak

[brazen nacelle]

@night cloak he is mobile player@vague viper

[night cloak]

@night cloak can I know why is my ping so high just while playing pubg? It started from last 2 days

@night cloak try a DNS (1.1.1.1) and check if it fix the issue

What is that@night cloak

[heavy oracle]

Hay guys please help me i got banned for 2 monthes and i dont why trying using file claim without a reslut , using the offical game emelatur please help

[night cloak]

@vague viper teaming up with cheaters will lead to ban make sure not to do that after the unban

[lapis warren]

@night cloak what about me 3 months for no reason

[night cloak]

@heavy oracle #emulator-support

[night cloak]

@lapis warren Emulator

[lapis warren]

Yes

I was ranking

Gameloop

[night cloak]

@night cloak what's DNS (1.1.1.1)

[undone arrow]

Rock

[night cloak]

@undone arrow please stop repeating the same issue

[brazen nacelle]

@night cloak he doesn’t team up with cheater or hacker he is my friend and he is sure.

[cold otter]

@night cloak almost 5hrs finish i am waiting for response no one given whats this first we got banned without using any thirtparty after no response from support staff whats this

[lapis warren]

This screenshot from my mobile I can turn on my PC to take screen I swear I got banned for no reason @night cloak

[heavy oracle]

@night cloak thanks for your answer but i cant fine this channel

[night cloak]

@brazen nacelle you don't have to support him, you can move to #chat

[heavy oracle]

Find"

[night cloak]

@heavy oracle react to🇪 in #613267301243944960

[brazen nacelle]

A biggest youtuber hydra bts also got banned for this reason, so please make sure that it is a bugs

[undone arrow]

@night cloak tmm bro whatever way you want to return within hours Thanks a lot for your help

[tall sinew]

https://youtu.be/T43gIlBZxQQ

Please need your ACTION

[night cloak]

@lapis warren @cold otter please wait for few hours or more you guys will get your account regarding to the Emulator problems use #emulator-support

[undone arrow]

@night cloak 👏👏👏👏👏👏👏👏👏👏

[cold otter]

@night cloak i dont have role for emulator support i cant able to see section emulator support can u assign role on me emualtor support

[night cloak]

@tall sinew use #cheater-reports when the channel reopens or use this link :
http://cheater-report.pubgm.cc

@cold otter restart the Discord app

[vague viper]

@night cloak plz help me. I dont team up with any hackers. I am sure

[night cloak]

@vague viper we can't help you with that. Contact customer service

@night cloak what's the issue with the game tho. The ping is making me irritated

[lapis warren]

@night cloak same I have no Emulator roles

[night cloak]

@lapis warren restart the discord app

[cold otter]

@night cloak done i restart still not showing

[lapis warren]

@night cloak same

[night cloak]

@night cloak do a speed test and check if there's any jitter or latency, if so contact the ISP

[heavy oracle]

@night cloak i dont gave permission to send msg in guidelinea

[vague viper]

@night cloak give me customers service contact plz

[night cloak]

@cold otter @lapis warren request for Emulator role in #discord

I did speed test and ping is 9 ms and 59mbps download speed@night cloak

Jitter is 3 ms

Try #faq 4.5 @night cloak

[vague viper]

@Rock47 give me customers service contact plz

give me customers service contact plz@night cloak

[dawn geyser]

Team up in solo match

[night cloak]

@vague viper do the file claim

@dawn geyser report them via in-game

[dawn geyser]

@dawn geyser report them via in-game
@night cloak kutch nii hota usme

[dense abyss]

Is Smart Gaga program is one of the methods of fraud?

[night cloak]

@dawn geyser English

@night cloak I tried that too says no response from server

Try a different network@night cloak

[polar marsh]

@leaden willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dawn geyser]

@dawn geyser English
@night cloak I report many time but not any response from pubg he has not got banded why I got -41

[night cloak]

What does this title means and how he got it ?

@night cloak it's in the KR version not available for Global

[snow star]

I lost my account

[tacit bramble]

i lost my account please help me 😦 my level 70 with royal pass

[gusty crown]

The third member in 2 days are banned from my clan

[lean crescent]

Emulator?

[normal fulcrum]

@gusty crown No swear words allowed here

[gusty crown]

What are you doing with your shit anti cheat software? Masses of people are being banned unjustly

@normal fulcrum It's no longer fun. We have massive problems here

[normal fulcrum]

Emulator?

[tacit bramble]

iam not cheater 😦 pubg please unban my account plzzlz

[loud stag]

PUBG hit my Band account due to the old smart gaga emulator

[night cloak]

@loud stag for how long

[gusty crown]

They get the notice for emulator, yes.
But they are playing at mobilephone. They dont use emulator

[lean crescent]

😂

[normal fulcrum]

@night cloak

[night cloak]

Yea

[lean crescent]

@gusty crownngl your players are special

😂

[normal fulcrum]

They get the notice for emulator, yes.
But they are playing at mobilephone. They dont use emulator
@night cloak???

[night cloak]

@night cloak no he is a global version player

[gusty crown]

Very funny

[loud stag]

I need an algorithmic solution

[night cloak]

@lean crescent move to #chat

[lean crescent]

OK

[gusty crown]

We are a PMCO team. We playing currently tournaments. We have no time. We need do get real support nearly to solve this problems.

[green ruin]

Disconnect feature I lost my account

[normal fulcrum]

@gusty crown Use File Claim

[sudden bluff]

When to download login update via phone number

[gusty crown]

@runic garnet it dont workj

[sudden bluff]

When to download login update via phone number ???

[loud stag]

I need to contact PUBG

[tacit bramble]

Please Unblock me i request you. Iam not cheater 😭😭😭 please 🙏😭🙏🙏🙏

[normal fulcrum]

It does work. Reply won't be quick. It takes time

[gusty crown]

We get replies

[normal fulcrum]

@tacit bramble Platform?

[tacit bramble]

Mobile

[gusty crown]

There are answers, yes. Automatically generated the do not address the problem.

[night cloak]

@tacit bramble can you send the screenshot of the banned reason

[loud stag]

How do I talk to them on Discord

[green ruin]

My account has lost the disconnect feature

[night cloak]

Hey I've been terminated today for like 3 times should i stop playing pubgm untill the patch for this problem comes out ???

[loud stag]

PUBG

[sudden bluff]

When to download login update via phone number for pubg mobile ???

[green ruin]

My account has lost the disconnect feature

[night cloak]

@halcyon jacinth no need to write.. just following the choices

[green ruin]

My account has lost the disconnect feature

[tacit bramble]

@normal fulcrum please Reply 😫

[steady mulch]

5253396781

[loud stag]

How to talk to PUBG company in Discord

[gusty crown]

@normal fulcrum @night cloak
I will now try to explain it again in detail.
Our first player was banned yesterday. Allegedly due to violations of the rules until 2030. This is a PMCO player, meaning he played the PMCO with an anti-cheat app. It can therefore be ruled out.
Two other members have been banned today, allegedly for emulator violations. However, both play on a mobile phone, so it can be excluded.
This suggests that the software that leads to the bans is faulty.
Since we are a competitive team, we urgently need support so that we can continue to participate in competitions.
All communication channels such as "in-game chat" or via email have not yielded anything. There are always ready-made automatic answers, but no real support!

[night cloak]

For PMIS qualifier does drop tactic option i.e. Hot drop or slow and steady affect the eligibility of that particular match? Like does the match count even if it is switched on?

[uncut estuary]

Hey, i sent my account here and some one beggin to talk to me and ask for facebook and password. what about that?? should i trust him or not?

Hey, i sent my account here and some one beggin to talk to me and ask for facebook and password. what about that?? should i trust him or not?

[viral ocean]

No dont

[cold otter]

my pubg player id 5162209388 i got banned for thirdparty software and i didnt use any thirdparty software only playing on gameloop

[sand path]

@night cloak you need to play 15 classic squad matches with the registratered teammates. The other things don't matter.

[uncut estuary]

ok, how i can contact support please. my account has banned for 10 years because i was using bluestacks emulator instead of game loop

[polar marsh]

@uncut estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[novel garden]

I need t talk a one of Manger server in pubg mobile how i can

[gusty crown]

Not at all. Here is just the pantry for the cheap people

[undone arrow]

Do you know when accounts are opened?

[cold otter]

we wasting our money and time in pubg and here no support both side legit player getting banned and cheaters still playing so easily without getting banned

[night cloak]

@night cloak you need to play 15 classic squad matches with the registratered teammates. The other things don't matter.
@sand path thank you!

[atomic orchid]

repair the game

[sand path]

@atomic orchid
Download resource packs.

[night cloak]

@lime juniper When we will get social unlink feature ?

[viral ocean]

No date yet@night cloak

[sand path]

There is no ETA, once we have it, it will be posted in #news
@viral ocean

[undone arrow]

@sand path my problem is solved nezamab?

[viral ocean]

Yes i know

[sand path]

It's out of my hands. @undone arrow

[iron solstice]

@cold otter true bro pubg management is a big failure

[sand path]

You can contact GameLoop. We do not provide support for any emulators at all.

That is if you can't wait.

[gusty crown]

What is with this @sand path

I will now try to explain it again in detail.
Our first player was banned yesterday. Allegedly due to violations of the rules until 2030. This is a PMCO player, meaning he played the PMCO with an anti-cheat app. It can therefore be ruled out.
Two other members have been banned today, allegedly for emulator violations. However, both play on a mobile phone, so it can be excluded.
This suggests that the software that leads to the bans is faulty.
Since we are a competitive team, we urgently need support so that we can continue to participate in competitions.
All communication channels such as "in-game chat" or via email have not yielded anything. There are always ready-made automatic answers, but no real support!

[undone arrow]

@sand path When will my problem be solved?

[night cloak]

@viral ocean Is it sure that we gonna get social unlink feature again ??

[dawn jasper]

@night cloak i sent u something in dm please check

[sand path]

PMCO emulator? @gusty crown

[gusty crown]

🤦🏻‍♂️

[tacit bramble]

@cold otter right.

[sand path]

@undone arrow please wait patiently.

[gusty crown]

You dont read it

[sand path]

10 year bans are always justified.

[viral ocean]

@night cloak idk about that, prolly yes

[gusty crown]

Who says that? Divine wisdom? Where is the proof, the proof?

[iron solstice]

@sand path I got 3 months ban without any reason and now management is saying wait

[undone arrow]

@sand path I ate for 3 months but unfairly? I can't stay away from the game

[sand path]

The suspension lifting process is ongoing. @iron solstice

[serene schooner]

Account lost

[night cloak]

@dawn jasper next time use #pubg-mobile for that

[tacit bramble]

@normal fulcrum How much time. Bro i need support !!? Please tell me

[serene schooner]

I did get back my account

[sand path]

@gusty crown you only get a 10 year ban when there is clear evidence of cheating in your ingame data.

Emulator bypass is a different case.

[iron solstice]

@sand path so can you tell us approximately how much days it will take ?

[sand path]

It should be very soon.

[gusty crown]

@gusty crown you only get a 10 year ban when there is clear evidence of cheating in your ingame data.

Emulator bypass is a different case.
@sand path So give me contact to s.o. who can explain it to me. Again: Its an PMCO player. He played PMCO with Anti-Cheap-App. He DONT cheat or anything else!
I want a proof for his violation

[sand path]

There was a PMIT semi finalist who was banned yesterday.

[craggy palm]

@sand path i lost my account 7th may
By unlink Twitter

[sand path]

You can use the fileclaim option. @gusty crown

But feel free to send me the uids of the emulator bans

[undone arrow]

In this talk, nedoku rock47 help them help 1 hour let them get tired?

[gusty crown]

Do we have! There are only automatically generated answers. Nobody reports personally.

[iron solstice]

Do we have! There are only automatically generated answers. Nobody reports personally.
@gusty crown very true

[tacit bramble]

@sand path please help

[sand path]

👍

[craggy palm]

I lost my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy palm, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gusty crown]

But again: there is no support via claim file. Only automatic notifications appear, but no personal support. And the case needs to be discussed and clarified.
I don't just quietly accept that an account of one of my members will be banned forever.

[sand path]

Let them investigate the issue with gameloop. If its wrongly suspended. It will automatically be lifted.

[gusty crown]

What is gameloop?

[craggy palm]

@storm flume i provide all

[viral ocean]

Official pubgm emulator@gusty crown

[thick plover]

I have a problem with unlinking and no response yet from support

[night cloak]

@lean crescent use #pubg-mobile / #chat

[serene schooner]

1 week my account still not recover what i do

[gusty crown]

thx @viral ocean

Let them investigate the issue with gameloop. If its wrongly suspended. It will automatically be lifted.
@sand path Maybe you dont understand. The both UIDs i sent you. They got banned because of emulator violation. But they DONT use emulator. They are playing on mobilehpone.
That's the problem with it. So they don't have this gameloop

[iron solstice]

I got ban because of violating regulations

[night cloak]

@thick plover@serene schooner they'll respond to you or you can start a new conversation

[sand path]

Is that so?
Will forward it to the community team then. @gusty crown

[gusty crown]

Yes exactly

[jagged ridge]

@sand path its 13 daysa and account still not back .. i just want to know how long it will take please

[craggy palm]

Dear PUBG M Support Team , You Confrm me that my lost ( Unlinked ) game account you recovered. But i didn't get it. When i login into my game , it continually showing my new game account witch made with the same Twitter account ( witch i Unlinked). My Lost game Account witch You Recovered That's not showing. We need your help.

[iron solstice]

@sand path are you sure our pubg account will be unban ?

[thick plover]

@night cloak I cannot compose another message in the absence of a response

[sand path]

More than a thousand have been unbanned.

[iron solstice]

Ok

Then

[sand path]

It will take time.

Be patient.

[gusty crown]

We are a competitive team, we have no time

🤦🏻‍♂️

[craggy palm]

@sand path Dear PUBG M Support Team , You Confrm me that my lost ( Unlinked ) game account you recovered. But i didn't get it. When i login into my game , it continually showing my new game account witch made with the same Twitter account ( witch i Unlinked). My Lost game Account witch You Recovered That's not showing. We need your help.

[gusty crown]

We have tournaments where the rosters are registered. You can't just randomly register other people.

[sand path]

It's out of my hands.

[tacit bramble]

@night cloak please unblock me

[jagged ridge]

13 days and not patient ?

allmost 2 weeks

[mild nest]

@sand path i did take ban with no reason ...

[gusty crown]

None of this is in your hands here.
Where are the people who decide that? With whom you can talk about something?
Is this just a talk channel where nobody has any rights?

[vague viper]

Help me i don’t teamup any kind of hacker

[tacit bramble]

@vague viper same bro .. i also
I dont teamup with any cheater 😭

[mild nest]

i was playing ab normal and suddely i got ban i dont know how ... its should unlock know it not fair...
ID:5410646585

there's so many people got ban with no reason

with team up where they never teamup with cheaters

i was playing normal and i got ban when i killed the last one

?

[vague viper]

@tacit bramble modaretor dont belive

[runic beacon]

lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @runic beacon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[gusty crown]

They all are only Moderators. They chatting with you. But they have no way to change or decide anything. This is just a small talk room.

[runic beacon]

i am already support

[vague viper]

@gusty crown yes i know

@sand path how can i tag community team

[runic beacon]

lost account

[storm flume]

If you have encountered an issue with the account unlinking feature, @runic beacon, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[dawn jasper]

@night cloak when will the bug fix?

[barren wedge]

Lags so much pls fix

In 3 gb ram device

[fickle ridge]

I am having a problem regarding outgoing sound from mic it doesn't make any difference after reinstalling it

[raw prairie]

5days to go no reply from pubg

Why

Not giving my account

Why

Plaese help

[random galleon]

I have 4 gb ram
Though 14 mb update has make it smooth but still some time there is desync and frame skip

[night cloak]

@barren wedge refer #faq 4.9

[raw prairie]

@storm flume iam android user

[night cloak]

@raw prairie start a new conversation

[raw prairie]

Kese

How@night cloak

[night cloak]

Alright, so I play a bunch of FPP solos on NA squad, but I'm running into tons of teamers there. I can hear them talking in some other language on the plane and planning a landing spot together and stuff. They would say stuff like "Anybody form Saudi?" "anybody from egypt?" and team a bunch like that. I got killed by teamers in 2 out of the 3 matches i played (ik they're teamers cuz i spectated them after and they do not shoot each other at all) and it's getting seriously frustrating. Do I just report them or what? Cuz there is a ton of them at least in NA server.

try clearing the cache/data of the app @raw prairie

i got banned for no reason last night

@night cloakas for now you can only report them via in-game

@night cloak emulator

Yes Im emulator

[craggy palm]

@night cloak Dear PUBG M Support Team , You Confrm me that my lost ( Unlinked ) game account you recovered. But i didn't get it. When i login into my game , it continually showing my new game account witch made with the same Twitter account ( witch i Unlinked). My Lost game Account witch You Recovered That's not showing. We need your help.

[night cloak]

I didnt hack 😭 or gfx but still got banned

[elfin canopy]

Start a new conversation again, @craggy palm.

[night cloak]

Couldn't find a button for teamer report specifically so i just put it in the description. btw whats the penalty for that anywy

@craggy palm contact Customer service and start a new conversation

[craggy palm]

@elfin canopy @night cloak do this but no response

[elfin canopy]

Wait patiently, @craggy palm

[night cloak]

https://discordapp.com/channels/393088095840370689/481197473403240451/710698468951326732@night cloak

Can someone help me 🙄

[raw prairie]

@night cloak new conversation try but no response from pubg

[night cloak]

@night cloak use #emulator-support you can get the role by reacting to 🇪 in #613267301243944960 , you'll get your account soon

@raw prairie they'll contact you

[craggy palm]

@night cloak i create new conversation and provide all
But not back my lost account

[night cloak]

@night cloak Thx a lot. btw can I report them in #cheater-reports or is that only for hackers?

@night cloak only to report the one who uses a plugins and modification

Alright i see. thx for your help

[severe comet]

I need help

[night cloak]

@craggy palm please be patient you'll get your account soon, also check the pinned message in this channel@raw prairie

[raw prairie]

@night cloak 5days before iam try new conversation but no reply why

[night cloak]

@severe comet state the issue

[whole pilot]

Athena gaming account got terminated ? @night cloak

[junior fractal]

Hello PUBG mobile team, plz fix my ban, i was playing in cyber cofee and i got banned because the pc of the cyber cofee have cheating virus, please just look at my last games, i was playing in TDM and i don't kill more than 12 kill.
thank you PUBG mobile team.

[raw prairie]

@night cloak they'll contact you what?

[night cloak]

@junior fractal contact Customer Service we cant help you with that issue

[forest bluff]

Need help

[tacit bramble]

@night cloak you help me or not ?

[night cloak]

@raw prairie read the pinned message

@tacit bramble state the issue

@forest bluff how can i help you

[latent lagoon]

@night cloak
Is it possible to help me I bought formwork and did not get it?

[forest bluff]

I am emulator player soo face to many hackers then i play match in mobile so my id is frozan for 2 month ...

[elfin canopy]

Is it about the unlinking issue, @latent lagoon ?

[forest bluff]

I need help to fix this

[craggy palm]

@night cloak On this 7th May I unlinked my pubg account where my Facebook and Twitter ID were linked. Facebook was disabled back in 2019 almost a year ago.So basically I unliked my Twitter ID on last 7th may. In 9th of May I opened another PUBG account through my Twitter ID and sent a message to customer service in setting option. They told me to reply back in 3 days. They told me my account is overwritten and when I login again new ID is being shown but I lost my previous pubg account.

[severe comet]

My brother bought UC’s thru the game and he paid the money thru apple , now they took the UC’s and they sent him a message and told him that you purchased from an authorised place but he actually bought it through Apple And he also provide the receipt that shows the purchase and now even though you see that he gets back from the RP the Royal pass they take it off him and sent him the same message saying that you are purchasing from an authorised place

[latent lagoon]

@elfin canopy
It is not related to purchases I purchased a product I did not get it and the amount is deducted

[elfin canopy]

Contact in-game customer support, @latent lagoon and @severe comet

[junior fractal]

Hello PUBG mobile team, plz fix my ban, i was playing in cyber cofee and i got banned because the pc of the cyber cofee have cheating virus, please just look at my last games, i was playing in TDM and i don't kill more than 12 kill.
thank you PUBG mobile team.
ID : 5609995687

[polar marsh]

@junior fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp ocean]

Anyone help

[elfin canopy]

Try starting a new conversation or wait patiently, @craggy palm.

There's nothing we can do to help you other than to direct you to customer support.

[real moon]

Bro why my friend allready have workshop gincraft and the new s12k skin but i dont get any updates can someone help me?

[cedar swallow]

I have weird problem , i have good ping with 13 to 20 ms on cmd for google but it‘s 220 in game why? , also my internet speed is high 430m so why?!

[real moon]

So i just see my friend skin as black

[latent lagoon]

@elfin canopy
I connected and the internet is over hours there is no response

[crisp ocean]

@real moon also with me

[placid spear]

@night cloak Can I have any problem in recovering my account if I contact the same customer?

[bold siren]

It’s not out for everyone, @real moon.

[elfin canopy]

Only customer support can help you, @latent lagoon.

[craggy palm]

@elfin canopy done but no response

[severe comet]

@elfin canopy I did but they send him a message and they telling him that he is purchasing from an authorised place even the UC’s that he gets back from RP Royal Pass they take it of him

[placid spear]

@elfin canopy Can I have any problem in recovering my account if I contact the same customer?

[elfin canopy]

wait patiently, @craggy palm.

[tacit bramble]

@night cloak

i was playing normal and suddely i got ban.
ID: 549106446

i don’t teamup any kind of hacker..,..
😫

[latent lagoon]

@elfin canopy
Ok thanks for your reply my friend

[real moon]

AHH WHY ITS NOT FOR EVERYONE:((

[elfin canopy]

Then they must've used unauthorised means to purchase UC for their account, @severe comet.

Only customer support can help you.

[night cloak]

will there be any patch for this termination problem anytime soon ?????

[elfin canopy]

Is it about the unlinking issue? @placid spear

[placid spear]

@elfin canopy Yes

[elfin canopy]

Read the pinned message in this channel, @placid spear.

[night cloak]

@elfin canopy hey can u reply to my above question pls

i would be grateful

[elfin canopy]

Refer to subpoint 4.11 of #faq, @night cloak.

[crystal storm]

@elfin canopy is 2 accounts in 1 device allowed?

[night cloak]

@elfin canopy thx will sure do

[severe comet]

@elfin canopy but he is purchasing from the game He clicks on the plus button where the UC is and paywith his Visa card through AppStore

[elfin canopy]

Yes, you may logout the one and then login other. I use 2 accounts in the same device too, @crystal storm

[placid spear]

@elfin canopy I don't know where it is.



[elfin canopy]

Contact in-game customer support, we can't help you with it, @severe comet

[crystal storm]

Oh thanks! What happens when i log on a new ipad?

[dawn snow]

Hello, I have shipped 50 I have been discounted because it says that I shipped illegally Please help I shipped via iTunes please help please

[severe comet]

Ok

[elfin canopy]

Click on channel name, then click on pins @placid spear (Android?)

[night cloak]

@elfin canopy hey uhm i already know about that and i really dont want to repeat this since its a violation in this channel but I'm telling it for you and if you know any possible solution tell me

Im playing in ipad pro 11 and when i was playing classic normally like everyday i do my account just suddenly got terminated so im asking if there will be any future update or patch that will fix the problem or should i just play the game after the next update im really scared of losing my account since ive invested so much money in it

Sorry for typing it too long

[bright violet]

How it’s possible 485 Matches 240 win and 0 kill?

[slender grove]

I got a message that the account was restored but not returned
And now. Custom service not reply

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after you completed the requirements to restore it. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and explain its details to us by clicking on the “New Conversation” option. Pictures If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the accurate details or the screen that illustrates these problems, and we will be happy to help you solve them as soon as possible.

[elfin canopy]

I don't see many people reporting this, @night cloak.

Patch updates are rolled out if the issue is from game's side.

[dawn snow]

Hello, I have shipped 50 I have been discounted because it says that I shipped illegally Please help I shipped via iTunes please help please

[night cloak]

@elfin canopy okay but ive also heard termination often happens to ipad players only and even Athena got terminated but it got fixed for him

[slender grove]

I got a message that the account was restored but not returned
And now. Custom service not reply

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after you completed the requirements to restore it. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and explain its details to us by clicking on the “New Conversation” option. Pictures If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the accurate details or the screen that illustrates these problems, and we will be happy to help you solve them as soon as possible. @elfin canopy

[dawn snow]

@elfin canopy

[night cloak]

@dawn snow Contact Customer service

@dawn snow im afraid you might need to translate that for the mods to answer effectively

@slender grove stop spamming

[elfin canopy]

Patch updates are never for a single person, @night cloak.

[slender grove]

Pls help me

[elfin canopy]

Try starting a new conversation again, @slender grove

[slender grove]

I can’t new conversation @elfin canopy

[dawn snow]

I have written and did not answer @night cloak

[night cloak]

@hexed axle i dont have the specific info about that

@dawn snow they will reply you. please be patient

[night cloak]

Btw how to contact customer support

[placid spear]

@elfin canopy Thnks

[night cloak]

@slender grove clear the data of the app and try again

[slender grove]

Not working @night cloak

[simple cipher]

@slender grove re-install the game then start the conversation

[night cloak]

@slender grove did you try that

[slender grove]

Yes.

[snow folio]

Hello

[slender grove]

@night cloak pls help me

[night cloak]

they will contact you please be patient @slender grove
avoid repeating the same issue

@snow folio English

[simple cipher]

@night cloak sir, when I changed the profile pic of my social media then the Avatar of my old account also changes but the newer one remains unchanged?
What does that mean?

[night cloak]

@simple cipher can you try logging in to that old account

[tacit bramble]

@night cloak how much more time it will take ! ???

[simple cipher]

@night cloak i did but it loads the new id only not the lost one

[slender grove]

I waited for 12 days @night cloak

[night cloak]

@slender grove read the pinned message

@simple cipher contact customer service and start a new conversation

[simple cipher]

@night cloak ok

[slender grove]

@night cloak how?

[night cloak]

@slender grove https://discordapp.com/channels/393088095840370689/481200416349224980/711923605155610674

[placid spear]

@night cloak Hello sir Will Customber Service give you a chance to try again if you get the wrong information?

[night cloak]

@tacit bramble dont have the info

[obtuse pier]

Hii @everyone
I have an issue
My internet is good but when I play in between the match ping suddenly fluctuate from 80 to 400 for 2-3 minutes

[slender grove]

@night cloak ok. Thanks sir. 😦

[obtuse pier]

Please help

[elfin canopy]

Refer to subpoint 4.5 of #faq, @obtuse pier

[tacit bramble]

@night cloak i already give you all information . Please see

[winter birch]

@night cloak i get 120-180ms on middle east server but in 1 out of 20 matches i get 30-60ms .. can u explain please?

[elfin canopy]

Is it about the unlinking issue? @tacit bramble

[placid spear]

@elfin canopy Will Customber Service give you a chance to try again if you get the wrong information?

[dry gull]

I got banned for 2 months without any reason, any help?

[tacit bramble]

@elfin canopy No

[elfin canopy]

I don't know. You should've provided the correct information, @placid spear.

You may try starting a new conversation.

[dry gull]

I’m using gameloop emulator

[elfin canopy]

It'll be fixed soon, @dry gull

Wait for suspension period to get over, @tacit bramble.

Nothing much we can do about it

[dry gull]

Where can i find emulator ban??

[mighty zinc]

So.. when I change my profile pic on the account that was linked to my lost acccount, it actually changed the pfp of my lost acccount. Which means my account is linked. But when I log in, it takes me to the new account I created. I tried to log out and log in, still doesn't work. What should I do..?

[placid spear]

@elfin canopy What to do to make a new convention

[rocky halo]

How to get a star like that

[winter birch]

@bold siren should we stop playing on emulator for some days?

[balmy coral]

@winter birch yes

ppl are getting banned for no reason

[dark loom]

@elfin canopy can u please tell us what’s we should fill to get account back , like the first one they asking for the lost nickname is they my game nickname or my social nickname ?

[mighty zinc]

@balmy coral Athenas acccount was banned recently

[placid spear]

@balmy coral What to do to make a new convention

[winter birch]

I got banned yesterday but now my account is unbanned today @balmy coral

[elfin canopy]

@dark loom
What point?

[dry gull]

ID 538458479

[winter birch]

@mighty zinc it was a 10min ban

[balmy coral]

@winter birch how did u get unbanned?

[dark loom]

Number 1

[winter birch]

I contacted in game support @aguiler

[tacit bramble]

@elfin canopy 😫 When my account is unlocked . Will it reset?

[heavy oracle]

What shall i do

[balmy coral]

@winter birch okay

[dry gull]

@elfin canopy hi

[elfin canopy]

The nickname and character ID of the PUBGM account which was unlinked, @dark loom

@mighty zinc

[placid spear]

@elfin canopy What to do to make a new convention

[elfin canopy]

Refer to this video, @placid spear.

https://discordapp.com/channels/393088095840370689/481200416349224980/712739715660382279

[dry gull]

@elfin canopy Can you tell me an estimate time to get unbanned?

[night cloak]

emoulatotr ban ?!

2 monthe

[mighty zinc]

@elfin canopy Old character ID you mean to say my lost acccount right? And new character ID means the new account I've created to replace the data

Thank you vv much

[elfin canopy]

Yes, @mighty zinc

You're welcome.

[mighty zinc]

Thank you man.

Hope this works

[proper knot]

I apologize if I'm in the wrong channel for this, but is it possible to report someone on pubg for abuse/inciting suicidal behavior?

I mean, I have evidence and I feel like doing it here with evidence is more effective than on pubg where I can't attach evidence.

[elfin canopy]

Yes, @proper knot. You may report them via in-game report system, "verbal abuse".

[undone arrow]

@sand path Is there anything improvement? on our accounts?

[dry gull]

@elfin canopy ???

[proper knot]

Really concerned, the affected person seems terrible at the moment.

[gusty crown]

@sand path
Now what happens to the two players who were falsely banned due to emulator and which I sent to you?

[proper knot]

Yes, @proper knot. You may report them via in-game report system, "verbal abuse".
@elfin canopy Okay, thank you Mav.

[elfin canopy]

It may take some time, @dry gull. Please wait patiently.

You're welcome, @proper knot.

[undone arrow]

@sand path @night cloak Is there anything improvement? on our accounts?

[elfin canopy]

About unlinking issue? @undone arrow

[stark bay]

Guys i got banned 3 month and i was not use any thing and didn't team up with hack i wan in a nurmal game and 0 kill and got banned 3 month

[elfin canopy]

They will be unbanned soon, @gusty crown

[gusty crown]

How we get an information about it?

[dry gull]

@stark bay same problem😥

[elfin canopy]

Emulator? @stark bay

[proper knot]

Followup question-

[stark bay]

@elfin canopy yes

[proper knot]

The abuse may not have actually happened in-game; the abuser got the victim to meet up in person and that's where it happened.

[dry gull]

Help me please because I need to start stream soon

[undone arrow]

@elfin canopy I had an accident while the pubg was playing, the phone was closed, I connected to mobile data, and it was banned for 3 months. İos

[proper knot]

Does it still "count" as abuse on pubg then?

[elfin canopy]

No, @proper knot. You may report them to police if it happened in person.

[sharp citrus]

Guys i got banned 3 month and i was not use any thing and didn't team up with hack i wan in a nurmal game and 0 kill and got banned 3 month
@stark bay same problem 😭

[polar marsh]

@undone arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heavy oracle]

@sharp citrus same problem here

[sharp citrus]

😭😭

[sharp dirge]

Hesabım çaldı da ne yaomaliyim

[elfin canopy]

English, @sharp dirge

File in-game claim, @sharp citrus @heavy oracle.

We cannot help you

[stark bay]

@elfin canopy what about us i know some ppl have this problem too

[sharp citrus]

Me too

[night cloak]

My friend got banned without any reason.
He was riding a bike and suddenly bike went into sky and he got knocked down and banned. Here are his stats. A hacker won't have this stats for sure.

[heavy oracle]

Fileclame told me nothing we can do so who can help

[violet barn]

Thank you vv much
@mighty zinc Its not gonna help. Their support is useless. I tried everything.

[heavy oracle]

The game leaving the real cheater and banned us !!

[sharp citrus]

@elfin canopy I claimed file but it said that you were ban due to violating regulations only

[heavy oracle]

Thats the same happend to me @sharp citrus

[slender grove]

@elfin canopy how to contact game support?

[heavy oracle]

Sure there is a bug or some thing

[elfin canopy]

File in-game claim, @night cloak

[stark bay]

@elfin canopy what we should do we lost time and money

[elfin canopy]

Contact in-game customer support, @stark bay

[sharp citrus]

@elfin canopy this is not our fault but Tencent emulator faulte

@elfin canopy what would be worse than getting ban for 3 months without doing anything

[stark bay]

@elfin canopy no one help every time told me the ban ruls and close the chat

[night cloak]

@elfin canopy they give automated reply

[stark bay]

No support

[elfin canopy]

We don't deal with account suspension here, @night cloak.

You may refer to subpoint 2.12 of #faq.

[noble raven]

hi

[stark bay]

@elfin canopy we just need a realy support not a bot

[elfin canopy]

Hello, @noble raven! How may I help you?

[noble raven]

@elfin canopy yes

[stark bay]

@elfin canopy try to help us 1st

[misty vapor]

Hi

[noble raven]

I lost my

account

[misty vapor]

How I can report to hacker ?

[opal pendant]

NICE GAME NICE HACKS

[stark bay]

@elfin canopy hey

[opal pendant]

NICE ANTI CHEATING SYSTEM

[elfin canopy]

We don't provide support for account suspension here, @stark bay.

If it's a false ban, it'll be lifted soon.

[night cloak]

@misty vapor you can report them via in-game or using this link http://cheater-report.pubgm.cc/
if you have additional evidences like video you can add that in #cheater-reports by following the pinned message in there

[stark bay]

How it will lifted ? You dont got my id

[misty vapor]

Thanks 👍

[night cloak]

@stark bay you do have contacted the Customer service

[heavy oracle]

@night cloak i tried but it just recorded msg no answer

[opal pendant]

@night cloak I ALLREADY DID AND I UPLOADED A VIDEO BUT THE GUY STILL PLAYING SINCE A MONTH

[night cloak]

@heavy oracle they will reply you

[jovial star]

I'm facing frame drop issue today, ani issues similar to few days back?

[night cloak]

@opal pendant please avoid using Excessive capitalization. and did you add that in #cheater-reports

[stark bay]

@night cloak customer service didn't do any thing just bot told me the rulse of banned every time

[jovial star]

Some had reported in #old also

[opal pendant]

@odd jacinth i did

[night cloak]

@stark bay please be patient avoid repeating the same issue as we Discord staff's cant help you with that

[stark bay]

@night cloak so please tell me who can help

[night cloak]

In-Game Customer Service @stark bay

and please be patient

[jovial star]

@night cloak can you help?

[night cloak]

@jovial star whats the issue

[jovial star]

Frame drop from time to time

Similar to the issue we faced few days back but not so bad

Frame rate drops while in vehicle or a number of characters are nearby

[mossy path]

Hi, In this season (S13) If I got killed by a cheater then the cheater got banned will I get the points I lost?

[wintry ridge]

How do I know if my ban is false

I got banned for no reason

Never cheated or hacked

Been playing since season 1

[elfin canopy]

Refer to subpoint 4.9 of #faq , @jovial star

Emulator? @wintry ridge

[stark bay]

The game support told us if your banned to a long time you can mack a new acc it not a support pro the pleyer hack didn't got banned and we a clearly pleyer got banned bro please it's not fier

[wintry ridge]

No never

[night cloak]

@wintry ridge can you post a Screenshot

[elfin canopy]

Yes, @mossy path

[polar marsh]

@wintry ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jovial star]

@elfin canopy already seen this. But I'm not the only one facing this issue.

[patent thunder]

Any new news about the account lost by unlinking?

[stark bay]

@night cloak The game support told us if your banned to a long time you can mack a new acc it not a support pro the pleyer hack didn't got banned and we a clearly pleyer got banned bro please it's not fier

[elfin canopy]

We haven't heard more of these issues after the patch update, @jovial star.

Try repairing your game. What device are you using?

[jovial star]

Graphics is smooth frame rate extreme. I get 60 fps but not continuous. @elfin canopy

[shadow mica]

My account was stolen in the game and I am unable to retrieve it please help

[elfin canopy]

Try recovering your social media linked to your PUBGM account, @shadow mica.

Refer to subpoint 2.8 of #faq.

[jovial star]

I'm using poco f1. It was running fine for a couple of days after the patch. But has started to drop frame rates since today. Whenever in a vehicle or a number of characters are nearby during gunfight @elfin canopy

[stark bay]

؟

[night cloak]

@stark bay if you havent done anything. you'll get your account, avoid repeating the same issue we cant help you further

[mighty zinc]

@violet barn :/

[elfin canopy]

Try repairing/reinstalling your game, @jovial star.

If that doesn't help, you may post it in #old.

[shadow mica]

I lost my account and progressed in the game

[hybrid quarry]

Hello how I can get back my account banned for 10 years

[amber cedar]

Can u tell guncraft option is now available in game or not?@elfin canopy

[elfin canopy]

Unlinking issue?@shadow mica

[amber cedar]

Because many people are telling about that . But i cant see that option.

[elfin canopy]

No, @amber cedar. Not for me atleast.

It might be available for some people.

[amber cedar]

Ok

[polar marsh]

@hybrid quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mossy path]

@elfin canopy Okay, today I got killed by this cheater and I lost 46 points in the same day (just now) I got a message that he got banned but I still didn't get the points

[elfin canopy]

If you haven't got any, you'll get it soon, @mossy path.

[mossy path]

Okay, Thanks !!

[cosmic steeple]

Please can help me

I have last version

[elfin canopy]

Post this screenshot in #old, @cosmic steeple.

Along with the Character ID and Device.

[cosmic steeple]

id : 5282815639
Device: iPhone 8 Plus

[elfin canopy]

Post it in #old channel, @cosmic steeple

[muted mulch]

i need help on 2 months banned in emulator

@elfin canopy

[elfin canopy]

If it's a false ban, it'll be lifted soon, @muted mulch

[cosmic steeple]

This

[muted mulch]

id: 5139054528 @elfin canopy can you check it ?

[vague oak]

Username: ๛Ｇ尺〇乙Ａ๛
Id : 5279217928

i was playing from emulator I closed the game and when i open it from mobile in the first game I got this message
I have the latest version of emulator gameloop always

[elfin canopy]

Post this screenshot along with the character ID and device in #old cannel, @cosmic steeple

[brave chasm]

Got this message but still no access

[elfin canopy]

Try starting a new conversation again, @brave chasm

[random breach]

Way??

[elfin canopy]

And wait patiently.

[random breach]

Iam not hack

[polar marsh]

@random breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal delta]

My account got hacker any solution

[elfin canopy]

Recover your social media linked with your PUBGM account, @mortal delta.

Refer to subpoint 2.8 of #faq

[muted mulch]

my id is : 5139054528 2 months banned

[elfin canopy]

Stop repeating the same question again and again, @muted mulch.

If it's a false ban, it'll be fixed soon.

[brave chasm]

@elfin canopy i did but still no reply

[elfin canopy]

And wait patiently.

@brave chasm ^

[lofty quiver]

my id: 5171343386
why i got banned 10 years what is the reasons

[mortal delta]

My account hacked and it is only linked by facebook and I have no longer access to facebook then is there any option to recover it with linked number or email please help

[elfin canopy]

Try recovering your Facebook account, @mortal delta

Refer to subpoint 2.8 of #faq

Click on the "details" to know about the reason for your account suspension, @lofty quiver

[polar marsh]

@lofty quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal delta]

@elfin canopy facebook account is disabled and I don't think that it can be recovered someone uploaded a picture which violates community guideline and he has itself linked his twitter account with my pubg account

[ancient nebula]

hI've been banned for 10 years now, can you help me with data exchange ?;

[drifting vale]

@mortal delta u can change the password of your Facebook account bro

[polar marsh]

@ancient nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal delta]

Please help I am not able to do so my account is disabled now

[elfin canopy]

We can't help you, @mortal delta.

Try contacting customer support.

[cosmic cape]

@elfin canopy can you explain me guncraft I only have a s1dk and I want to change it to m416

[mortal delta]

@drifting vale can you help

[elfin canopy]

"Guncraft" is not available to me yet, @cosmic cape.

It's only available to some people.

[drifting vale]

@mortal delta actually my Account got hacked and on the other day i changed my password

[elfin canopy]

@mortal delta you may move to #chat for your conversation.

[patent coyote]

someone stole my Facebook account, i need to recover my pubg account, i already logged now via twitter. my account ID 5256086511. hacked Facebook account email was [e-mail]. any verification required i can afford it. Visa , last transaction , screenshot from the hack negotiate with me to transfer the twitter account to him. now the account got 3 month ban what shoulf i do

[polar marsh]

@patent coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nimble laurel]

Can anyone here help me to get my account reviewed ?

[reef wagon]

@elfin canopy hello,
Why i can't change my region?

[elfin canopy]

That option is region specific, @reef wagon.

What's the issue? @nimble laurel

[reef wagon]

@elfin canopy
I'm so sorry but i don't know what you mean

[nimble laurel]

My account was banned but I've never used any form of hacks and i would just like to give my IGN ID so someone could actually look at my stats to see that I"ve been playing since the game was released and my kd as never gone to 3 so how could I possibly be hacking

I'm just asking for someone to please look at the stats

[lethal cobalt]

Emulator ban?

[elfin canopy]

The option to change country/region is not available for everyone, it's region specific, @reef wagon.

You can't change your region because this option not available in your country

[nimble laurel]

ID 5124438849

[elfin canopy]

Emulator? @nimble laurel

[nimble laurel]

I play on my phone

[elfin canopy]

Banned for 10 years, @nimble laurel?

[weary jasper]

5852005461 please report this guys i hate this cheater with Boost Speed

[lethal cobalt]

can someone help me?

[nimble laurel]

Yes 10, which for me is was very surprising

[polar marsh]

@nimble laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@lethal cobalt whats the issue

@weary jasper report them via in-game

[lethal cobalt]

i have been band for play agame in room with my freinds

i get ban for 2 months

[elfin canopy]

Report them via in-game report system, @weary jasper.

If you have evidence you may report them using this link,
http://cheater-report.pubgm.cc

Additionally you may also report them in #cheater-reports with evidence, you may check the pinned message in that channel for instructions.

[sharp citrus]

@elfin canopy my id 5441004299 ban ( emulator)

[reef wagon]

@elfin canopy
Thank you

[elfin canopy]

You're welcome, @reef wagon :)

[sharp citrus]

Please unban my id 5441004299

[elfin canopy]

If it's a false ban, it'll be fixed soon,@sharp citrus and @lethal cobalt.

Please avoid repeating the same questions.

[sharp citrus]

Ok thanks

[lethal cobalt]

ok

[dusty tree]

How do I get character supply crates? Like victor, for example

[edgy tundra]

I lost my pubg acc

I talked yo customer service and after aweek they didnot reply

[red maple]

Hello, please help me .. I have sent information about my account that was banned in the game in the chancellor's ban on the emulator, and my account was banned yesterday for a period of three months without any reasons and my account has not been opened yet, and the chanel has been hidden in the official discord server for the game, so please. Help me recover my account again and this is the ID of my account : 5247802965
@elfin canopy
@error 403
@nadeko

[tough escarp]

Is controller support going to come for pubg mobile?

[elfin canopy]

English, @red maple and @edgy tundra

[edgy tundra]

@elfin canopy will you help me

[elfin canopy]

If it's a false ban, it will be uplifted soon.

[median summit]

Hey, please help me .. I have sent information about my account that was banned in the game in the advisor ban on the phone, and my account was banned for ten years without any reasons but I only used 2 phones and my account has not been opened yet, and Chanel was hidden in the official fitna server For the game, so please. Help me recover my account again and this is my account ID: 5196647642

@亗M・1998亗

[elfin canopy]

Unlinking issue? @edgy tundra

[edgy tundra]

@edgy tundra my proplem isnot a ban

@elfin canopy yes

[polar marsh]

@median summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Try starting a new conversation again, @edgy tundra.

[unique oyster]

How can we tell which version we are using? LITE or Emulator?

[edgy tundra]

@elfin canopy i donot known how to do it

@elfin canopy when i open converstion there is no new conversition

[elfin canopy]

Emulator= when you play PUBGM on PC

Lite = this version is available on playstore for low spec devices

@unique oyster

Try clear cache and data, and then try again, @edgy tundra

[unique oyster]

Oh, so basically if we are using a mobile device and playing PUBGM then it’s LITE?

[edgy tundra]

@elfin canopy okey thanks

[night cloak]

Plz can u guys help me 😔

[elfin canopy]

No,@unique oyster.

Difference between PUBGM and PUBGM Lite on playstore.

Hey, @night cloak! How may I help you?

[cloud gull]

My ID 5104856587 please help

[elfin canopy]

What's the issue? @cloud gull

[night cloak]

😔I dont know why everyone hates me ..everytime I make new friends they become angry with me and just leaves me 😔..I just dont want live this life..
Plz I want a easy way to die 😭

[polar marsh]

@misty edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome sentinel]

Nearly a month has passed, and you have returned to us our accounts that were lost from us because of the link. We have been patient for a long time and have carried out our patience for two years. I have been playing with Bugi and shipped on the account. One day all my tiredness has been lost.

[elfin canopy]

I can't help you with it, @night cloak.

Make sure to read #613267301243944960

[cloud gull]

@elfin canopy Stealing my account and false communications

[errant ruin]

I didnt get my account back still unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @errant ruin, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

[elfin canopy]

Banned for 10 years? @cloud gull

[errant ruin]

i contacted but its of no fun

[chrome sentinel]

@elfin canopy Nearly a month has passed, and you have returned to us our accounts that were lost from us because of the link. We have been patient for a long time and have carried out our patience for two years. I have been playing with Bugi and shipped on the account. One day all my tiredness has been lost.

[storm flume]

Please refer to this channel's pinned messages for further information, @chrome sentinel:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[cloud gull]

@elfin canopy yes