#questions | PUBG MOBILE | Page 798

mental crypt May 21, 2020, 3:17 AM

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@inner turret Thank you for providing all the information, we have forwarded your request to a specialist who will review the details.
It will take days to deal with it. Please wait with patience.
Please also keep in mind that if you didn't provide all the mentioned information, we will not be able to confirm your identity, hence we cannot help with you.
We will reach out to you again if we need any more information from you.

polar marshBOT May 21, 2020, 3:18 AM

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@cedar plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden May 21, 2020, 3:20 AM

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@mental crypt wait for their response

inner turret May 21, 2020, 3:20 AM

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@mental crypt it means that you request is in the que. As many players reported on the same the support have many request where they have to go through everyone's. So your request is in the que. Soon the support will get back to you don't worry. The only Option you now have is to wait with Patience.

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Ya in short wait for their response.

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👍

night cloak May 21, 2020, 3:24 AM

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Hallo

polar marshBOT May 21, 2020, 3:25 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

inner turret May 21, 2020, 3:26 AM

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@night cloak if you have a problem regarding pubg then state it here or If you wanna casual chat with members you can at #chat .

lime juniper May 21, 2020, 3:27 AM

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What is your user identificaiton, @cedar plover and @night cloak?

nova fog May 21, 2020, 3:29 AM

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When I change my social media profile pic then the Avatar of my lost pubg account also changes but in the newer one it remain unchanged...why is this happening???

light tundra May 21, 2020, 3:31 AM

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pubg mobil its full hacker 😢😢

spring zephyr May 21, 2020, 3:32 AM

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Hello, @light tundra !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instruction

versed scarab May 21, 2020, 3:33 AM

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Hello

spring zephyr May 21, 2020, 3:33 AM

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@dark hinge Go to #712869199822848050 and read the first message

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@versed scarab Please state your problem

versed scarab May 21, 2020, 3:36 AM

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The game doesn’t ban who I reported on they’re full hackers and no one have been banned from session 10 to now

livid snow May 21, 2020, 3:37 AM

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I cant hear my friend he’s voice is stuttering and its only specific for him ?

spring zephyr May 21, 2020, 3:37 AM

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@livid snow What's his/her ping?

livid snow May 21, 2020, 3:37 AM

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100 as me

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Same ping**

inner turret May 21, 2020, 3:38 AM

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@livid snow it's his mic problem

livid snow May 21, 2020, 3:39 AM

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No

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I can hear him from lobby

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Its just in game

inner turret May 21, 2020, 3:39 AM

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@livid snow tell him/her to restart the game. It's a bug.

storm willow May 21, 2020, 3:39 AM

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@versed scarab you may need to have a look at #cheater-reports Note: this is only discord reports, the ingame suspension are different.

keen spruce May 21, 2020, 3:39 AM

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I literally done nothing for god sake!!

📎 image0.jpg

livid snow May 21, 2020, 3:39 AM

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Its from 3 days we played alot and its still

storm willow May 21, 2020, 3:39 AM

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@keen spruce use #712869199822848050

inner turret May 21, 2020, 3:40 AM

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@keen spruce file a claim. And tell them ur concerns they will help.

keen spruce May 21, 2020, 3:40 AM

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I got no help

inner turret May 21, 2020, 3:41 AM

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You can get assistance on #712869199822848050

keen spruce May 21, 2020, 3:41 AM

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Hackers is all over this game and they banning the real players!

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What a joke!

storm willow May 21, 2020, 3:42 AM

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@keen spruce did you read my message above ?
Use #712869199822848050 we are gathering infos on the issue!

sick thistle May 21, 2020, 3:42 AM

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Is this from PUBG sport or he try to steal my account !!!

📎 image0.png

keen spruce May 21, 2020, 3:42 AM

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Yup

inner turret May 21, 2020, 3:42 AM

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@keen spruce the community is trying it's best to solve it. The only way you have is to report them. We can't help you in any other way.

storm willow May 21, 2020, 3:42 AM

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@sick thistle Whats his user ID?

versed scarab May 21, 2020, 3:42 AM

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Thank you @storm willow

sick thistle May 21, 2020, 3:43 AM

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📎 image0.png

storm flumeBOT May 21, 2020, 3:44 AM

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Refer to http://bit.ly/d_uid or the following steps for instructions on how to acquire user identifications, :

Desktop & Web:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Right-click a username or profile, and select Copy ID.

Android:

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

severe thorn May 21, 2020, 3:44 AM

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Use VPN to purchase from other stores, unlike it, Band.

storm willow May 21, 2020, 3:44 AM

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He isn’t from our staff team, please Check #613267301243944960 - staff roles and get Help only from Official staffs

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@sick thistle

sick thistle May 21, 2020, 3:45 AM

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Ok thanks 🙏🏻

nova cloak May 21, 2020, 3:45 AM

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Is Miramar going back to how it looked before the update soon?

spring zephyr May 21, 2020, 3:45 AM

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@nova cloak No.

versed scarab May 21, 2020, 3:45 AM

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I have been open 482 with no mythic things what’s a problem??

📎 image0.png

storm flumeBOT May 21, 2020, 3:45 AM

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You and can now access #emulator-chat and #emulator-support, @keen spruce. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

storm willow May 21, 2020, 3:45 AM

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@sick thistle copy his numeric discord ID - click 3 dots on his profile and click copy ID

nova cloak May 21, 2020, 3:45 AM

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Oh so sandstorm is going away but the way it looks now is permanent ? @spring zephyr

spring zephyr May 21, 2020, 3:46 AM

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Yes

storm willow May 21, 2020, 3:46 AM

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@versed scarab im on 540 - it’s all luck

nova cloak May 21, 2020, 3:46 AM

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FAT BET

normal fulcrum May 21, 2020, 3:46 AM

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I have been open 482 with no mythic things what’s a problem??
@versed scarab Nothing. It's just based on luck

nova cloak May 21, 2020, 3:46 AM

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Ty!

spring zephyr May 21, 2020, 3:46 AM

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@nova cloak Unless a new update comes that changes it look again.

versed scarab May 21, 2020, 3:46 AM

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So sad 😫

sick thistle May 21, 2020, 3:46 AM

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Team PUBG#4224

nova cloak May 21, 2020, 3:46 AM

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I got u. I thought the event ending meant it would go back to how it looked before the update

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I like how it looks now better, its the only map i play most of the time 👍

dire pebble May 21, 2020, 3:48 AM

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What I put in second option

The new account’s UID which is linked to the same Social Media account as the one that is unlinked
The nickname of the same Social Media account

storm flumeBOT May 21, 2020, 3:48 AM

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If you have encountered an issue with the account unlinking feature, @dire pebble, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

nova cloak May 21, 2020, 3:49 AM

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Also what does "rare" mean in the roles

dire pebble May 21, 2020, 3:50 AM

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What is the meaning of social media nickname

crisp garden May 21, 2020, 3:50 AM

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Level 10 @nova cloak

normal fulcrum May 21, 2020, 3:50 AM

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@sick thistle This one

📎 IMG_20200521_092011.jpg

nova cloak May 21, 2020, 3:50 AM

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Oh nice, ty

dire pebble May 21, 2020, 3:51 AM

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What is the meaning of social media nickname

severe thorn May 21, 2020, 3:51 AM

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Use VPN to purchase from other stores, unlike it, Band.

nova cloak May 21, 2020, 3:51 AM

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Ig it's ur social media handle, like on instagram/twitter

normal fulcrum May 21, 2020, 3:52 AM

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@severe thorn Is there anything you need help with?

sand path May 21, 2020, 3:53 AM

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@sick thistle No don't give details.

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@keen spruce #712869199822848050

severe thorn May 21, 2020, 3:53 AM

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I want to use vpn to buy from another store.

sick thistle May 21, 2020, 3:54 AM

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Is not shown but he in this server so u can find him

📎 image0.png

normal fulcrum May 21, 2020, 3:55 AM

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@severe thorn You can't. Purchasing from unofficial source will to UC deduction and your account might get banned

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@sick thistle No issues. User have been banned from this server. Feel free to block him

sick thistle May 21, 2020, 3:57 AM

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Good 🙏🏻

severe thorn May 21, 2020, 3:58 AM

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@normal fulcrum use vpn and buy in anther contry in pubg, im in kuwait buy in usa store same

versed scarab May 21, 2020, 4:00 AM

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My friend have a problem in his account the button of change country in setting is not existent how he can fix it?

sick thistle May 21, 2020, 4:00 AM

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So I talk to who to help for my account?

crisp garden May 21, 2020, 4:00 AM

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@versed scarab change region?

versed scarab May 21, 2020, 4:01 AM

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Yes. @crisp garden

crisp garden May 21, 2020, 4:01 AM

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Some countrys can't change region

keen spruce May 21, 2020, 4:02 AM

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@inner turret dude i have reported tons of hackers, what happened is that i got banned and they still playing

coral frigate May 21, 2020, 4:03 AM

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Can't react for the Emulator role

spring zephyr May 21, 2020, 4:03 AM

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@coral frigate Go to #discord

crisp garden May 21, 2020, 4:04 AM

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Try restarting discord first it might work @coral frigate

coral frigate May 21, 2020, 4:05 AM

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@spring zephyr @crisp garden Thanks

versed scarab May 21, 2020, 4:05 AM

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He use vpn to play cause the game is blocked in his country so he play like in Europe @crisp garden

spring zephyr May 21, 2020, 4:06 AM

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@versed scarab The europian region doesn't have that option.

crisp garden May 21, 2020, 4:06 AM

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Because of data protection regulation

versed scarab May 21, 2020, 4:08 AM

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Thank you for the explain

dense sable May 21, 2020, 4:08 AM

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Is the canted sight floor loot?

spring zephyr May 21, 2020, 4:08 AM

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@dense sable Yes.

dense sable May 21, 2020, 4:09 AM

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Oh

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Thanks

graceful crane May 21, 2020, 4:09 AM

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I need help i have to unlinked my Twitter because it’s hacked!

storm flumeBOT May 21, 2020, 4:09 AM

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If you have encountered an issue with the account unlinking feature, @graceful crane, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

crisp garden May 21, 2020, 4:10 AM

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@graceful crane your Twitter is hacked?

graceful crane May 21, 2020, 4:10 AM

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Yes

crisp garden May 21, 2020, 4:10 AM

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Check 2.8 #faq

whole robin May 21, 2020, 4:11 AM

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" account lost" please help me 😔

livid snow May 21, 2020, 4:12 AM

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I cant hear my friend voice in game its sttutering and its only in game i have this problem since 3 days just with him

rough jetty May 21, 2020, 4:12 AM

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I don't have the option to link a 2nd social account, and I can't change region lmao 😂

📎 Screenshot_20200521-051202_PUBG_MOBILE.jpg 📎 Screenshot_20200521-051209_PUBG_MOBILE.jpg

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No option for both

spring zephyr May 21, 2020, 4:13 AM

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@rough jetty Europian Regions doesn't have the option to change regions.

rough jetty May 21, 2020, 4:13 AM

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wdym European region?, I'm in Africa

spring zephyr May 21, 2020, 4:14 AM

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@rough jetty Try doing a routine repair.

rough jetty May 21, 2020, 4:15 AM

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@spring zephyr okay thanks ❤️

graceful crane May 21, 2020, 4:15 AM

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Is this right for new update?

📎 image0.png

lethal gazelle May 21, 2020, 4:16 AM

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Hello, why this account was banded? ID:5231506909

spring zephyr May 21, 2020, 4:17 AM

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@lethal gazelle 10yrs of ban?

lethal gazelle May 21, 2020, 4:17 AM

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@spring zephyr yas

spring zephyr May 21, 2020, 4:17 AM

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@lethal gazelle Read #faq 2.12

graceful crane May 21, 2020, 4:17 AM

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I wnoder how huge pubg is ! And they can fix such a stupid problem that they unable to unlinked Twitter that hacked untill now i dont have any solotion? @crisp garden

storm flumeBOT May 21, 2020, 4:17 AM

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If you have encountered an issue with the account unlinking feature, @graceful crane, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 21, 2020, 4:18 AM

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HELLO I have joined some servers of pubg I came to know they are selling hacks and many people are also buying can you help me out @storm flume

spring zephyr May 21, 2020, 4:18 AM

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@night cloak You can report them to discord.

graceful crane May 21, 2020, 4:19 AM

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We have spent our money on this game so at least we need a good solutions as much as we did! Untill now I can’t unlinked the Twitter from my account

storm flumeBOT May 21, 2020, 4:19 AM

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If you have encountered an issue with the account unlinking feature, @graceful crane, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

lethal gazelle May 21, 2020, 4:19 AM

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@spring zephyr waht? Read #faq 2.12

spring zephyr May 21, 2020, 4:20 AM

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@lethal gazelle Please read subpoint 2.12 in the #faq channel.

lethal gazelle May 21, 2020, 4:21 AM

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@spring zephyr not live 10😞

polar marshBOT May 21, 2020, 4:25 AM

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@lethal gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden May 21, 2020, 4:27 AM

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@graceful crane contact twitter about this problem

edgy void May 21, 2020, 4:27 AM

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What did you do to the account that was canceled due to a mistake from your failed company that cannot return the account of both PUBG👎🏻

tough escarp May 21, 2020, 4:28 AM

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Hi there,
Can anyone help me understand is using mechanical game trigger is considered as cheating in Pubgm will the account get banned if someone uses it.

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@spring zephyr how sure are you?

storm willow May 21, 2020, 4:30 AM

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@tough escarp built in Device trigger is allowed like the one in ROG. other external accessories is not allowed

spring zephyr May 21, 2020, 4:30 AM

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@storm willow So you deleted my message. I am pretty sure that using triggers is not a problem.

storm willow May 21, 2020, 4:30 AM

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Read above @spring zephyr

spring zephyr May 21, 2020, 4:30 AM

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HMM ok.

stiff ginkgo May 21, 2020, 4:31 AM

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Lol 😂

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But still it's lame to use mechanical trigger or in device trigger

crisp garden May 21, 2020, 4:32 AM

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Well mods know better here than us 🤷

tough escarp May 21, 2020, 4:32 AM

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Thanks to both... Also @storm willow What do you mean by built in triggers? Are the ones selling on Amazon for L1R1 cant be used?

stiff ginkgo May 21, 2020, 4:32 AM

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It can be used👍

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But using it is lame use your fingers

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I play with 4 finger 👍

storm willow May 21, 2020, 4:33 AM

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No.. ROG device has trigger within the device. @tough escarp

tough escarp May 21, 2020, 4:33 AM

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@stiff ginkgo if you can’t master 4 finger control! 😆

crisp garden May 21, 2020, 4:33 AM

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Some gaming phones have built in trigger device

storm willow May 21, 2020, 4:33 AM

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Do not use external accessories

stiff ginkgo May 21, 2020, 4:34 AM

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Lol

inland dust May 21, 2020, 4:34 AM

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Do not use external accessories
@storm willow what about heat exhaust cooler fan thing?

stiff ginkgo May 21, 2020, 4:35 AM

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Lmao 😂

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I use ceiling fan to lower my phone temperature

storm willow May 21, 2020, 4:35 AM

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@inland dust run that doesn’t give unfair advantage

tough escarp May 21, 2020, 4:35 AM

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@storm willow so we cannot use these

📎 image0.jpg

stiff ginkgo May 21, 2020, 4:35 AM

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"External accessories"

crisp garden May 21, 2020, 4:35 AM

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Yea

zealous bluff May 21, 2020, 4:35 AM

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Can I

storm willow May 21, 2020, 4:35 AM

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@stiff ginkgo move to #chat or #pubg-mobile

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@tough escarp no- you cannot use

crisp garden May 21, 2020, 4:36 AM

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That's external accessories

inland dust May 21, 2020, 4:36 AM

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@storm willow so we cannot use these
@tough escarp this looks like those attachments form a Xbox elite controller

storm willow May 21, 2020, 4:36 AM

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#chat

spring zephyr May 21, 2020, 4:36 AM

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@storm willow Can i ask one more thing.
I am pretty sure that you can't get banned for using triggers Or can you?

tough escarp May 21, 2020, 4:37 AM

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Thanks 😇

stiff ginkgo May 21, 2020, 4:37 AM

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No way you can get banned using these

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I've seen people using them

obsidian kite May 21, 2020, 4:37 AM

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People use triggers(external).

inland dust May 21, 2020, 4:37 AM

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@storm willow Can i ask one more thing.
I am pretty sure that you can't get banned for using triggers Or can you?
@spring zephyr no way unless if your triggers are pairable to your device

storm willow May 21, 2020, 4:38 AM

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Move to #pubg-mobile if you don’t need any assistance

stiff ginkgo May 21, 2020, 4:38 AM

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😂

storm willow May 21, 2020, 4:38 AM

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All I can say is external accessories aren’t recommended.

spring zephyr May 21, 2020, 4:38 AM

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HMM ok.

storm willow May 21, 2020, 4:39 AM

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@night cloak no begging read #613267301243944960

inland dust May 21, 2020, 4:41 AM

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One doubt: what about claw players? I mean, we are closely playing like trigger players but we don't use though?

Sorry for bad english

spring zephyr May 21, 2020, 4:42 AM

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@inland dust It's fine cause it doesn't give any unfair advantages to other players.

tough escarp May 21, 2020, 4:44 AM

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All I can say is external accessories aren’t recommended.
@storm willow I know its not recommended but can it be used and one wont get ban for that as I read all the terms and conditions but unfortunately unable to find anything that states that also have tried going to in game CS but its not loading up have also emailed but no response for tencent yet

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I know one can’t use Bluetooth controller 🎮

sand path May 21, 2020, 4:46 AM

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@tough escarp if its using mechanical power to fire at inhuman rate. You will be banned.

tough escarp May 21, 2020, 4:47 AM

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@sand path Thanks 😊

reef bronze May 21, 2020, 4:51 AM

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Hi

spring zephyr May 21, 2020, 4:51 AM

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@reef bronze Please state your problem.

reef bronze May 21, 2020, 4:52 AM

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Delhi

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I'm unable to join update-support
Plzz help

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@spring zephyr how to join update support

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Then what i do

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Pleade help

storm willow May 21, 2020, 4:55 AM

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@reef bronze you just need to join this server and hit okay✅

obtuse peak May 21, 2020, 4:57 AM

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hey there i wasn't playing PUBGM for too long when I opened my acc it appeared that i got banned til 2030!! i didnt even play with hack so pls unban it!!

polar marshBOT May 21, 2020, 4:57 AM

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@obtuse peak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

opal depot May 21, 2020, 5:05 AM

#

Why do they suspend my account while I am using a waste only I swear to you I lost the account link and when it came to this message they suspended the account 10 years why is this wrong

#

Subject: Locked Account Error Notice Content: Dear player, we have identified the problem with your linked account, please go to settings. Customer Service - Then contact us. Enter the account you lost and select No, this was not successful until you go to the next step of recovering your account.

small vigil May 21, 2020, 5:20 AM

#

Can I unlink my Facebook from banned acc ?

storm flumeBOT May 21, 2020, 5:20 AM

#

If you have encountered an issue with the account unlinking feature, @small vigil, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

small vigil May 21, 2020, 5:20 AM

#

?

spring zephyr May 21, 2020, 5:20 AM

#

@small vigil No you can't

shy igloo May 21, 2020, 5:21 AM

#

@storm willow i got my account back, thanks for your efforts🌸

storm willow May 21, 2020, 5:21 AM

#

@shy igloo awesome 👏

subtle canopy May 21, 2020, 5:22 AM

#

I’ll also got my account back thanks to everyone

📎 image0.png

gaunt needle May 21, 2020, 5:23 AM

#

#questions . More than 200 spins but didn’t receive the dress or enough coins to buy the dress. Why is PUBG cheating me.

📎 image0.png

spring zephyr May 21, 2020, 5:25 AM

#

@gaunt needle It just depends on luck.

sick thistle May 21, 2020, 5:25 AM

#

@subtle canopy happy for u

gaunt needle May 21, 2020, 5:26 AM

#

I know that but PUBG should consider giving 600 coins for those who spun 200 times

slender grove May 21, 2020, 5:28 AM

#

📎 image0.png

boreal bough May 21, 2020, 5:28 AM

#

How i can Back my account from banned iam not use cheating

slender grove May 21, 2020, 5:28 AM

#

Custom service not repply

spring zephyr May 21, 2020, 5:28 AM

#

@boreal bough 10yrs of ban?

boreal bough May 21, 2020, 5:28 AM

#

@spring zephyr ya

spring zephyr May 21, 2020, 5:29 AM

#

@boreal bough Read #faq 2.12

subtle canopy May 21, 2020, 5:31 AM

#

@sick thistle ❤️🥺

wispy escarp May 21, 2020, 5:38 AM

#

٤hacker

#

This game is so much people hacking

spring zephyr May 21, 2020, 5:39 AM

#

Hello, @wispy escarp !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

torn salmon May 21, 2020, 5:49 AM

#

when link the game with phone number can l see the phone number l linked with or l cant

#

@storm willow

storm willow May 21, 2020, 5:52 AM

#

@torn salmon I Dont have that feature yet. So idea wait for another staff

hidden terrace May 21, 2020, 5:53 AM

#

@storm willow did your acount back after report?

storm willow May 21, 2020, 5:54 AM

#

@hidden terrace what do you mean?

hidden terrace May 21, 2020, 5:54 AM

#

@storm willow i lost my acount bro and already report in conversation

#

but 4day until now i dont get reply

storm willow May 21, 2020, 5:55 AM

#

@hidden terrace contact Customer support and wait for their response follow pinned message

hidden terrace May 21, 2020, 5:57 AM

#

iam already follow the step to make new same social media still linked with user name and and new id but not het reply

#

any here get the acount back sir?

storm willow May 21, 2020, 6:00 AM

#

Yes people got their account back https://discordapp.com/channels/393088095840370689/481200416349224980/712898096035790899 @hidden terrace

#

You need to wait patiently for the response from Customer support team

agile tangle May 21, 2020, 6:02 AM

#

When will a new companion come?

spring zephyr May 21, 2020, 6:03 AM

#

@agile tangle No info on upcoming updates.

hidden terrace May 21, 2020, 6:03 AM

#

📎 Screenshot_2020-05-21-13-01-45-125_com.tencent.ig.jpg

#

📎 Screenshot_2020-05-21-13-02-17-880_com.tencent.ig.jpg

tough beacon May 21, 2020, 6:03 AM

#

Sir from yesterday i cant login my pubg id from play games i dont know why it shows login falied i have resetted and repaired it too still not logging in please help

night cloak May 21, 2020, 6:05 AM

#

provide them the info they asked @hidden terrace

#

@tough beacon clear the cache of Pay games and log-out then re-login

hidden terrace May 21, 2020, 6:05 AM

#

@night cloak i make new sosmed adng make new id insosmed

night cloak May 21, 2020, 6:06 AM

#

??

hidden terrace May 21, 2020, 6:06 AM

#

i foolow the step bro

tough beacon May 21, 2020, 6:06 AM

#

Ok thanks lemme give a try

dull plinth May 21, 2020, 6:06 AM

#

Hi a hacker killed me. How can I report ): ????

hidden terrace May 21, 2020, 6:06 AM

#

until the end

night cloak May 21, 2020, 6:06 AM

#

@hidden terrace they will contact you

storm flumeBOT May 21, 2020, 6:06 AM

#

Hello, @dull plinth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hidden terrace May 21, 2020, 6:09 AM

#

ok bro thank i will wait. but i dont know how long.. today is 6day after report

placid spear May 21, 2020, 6:10 AM

#

my Account Bt Not Recover 13 days Pls Help Me

storm flumeBOT May 21, 2020, 6:11 AM

#

You can contact the customer service via the game settings, @placid spear. Refer to subpoint 5.3 in #faq for further instructions.

frank badger May 21, 2020, 6:13 AM

#

i am getting indo lobby in every match i am from india

night cloak May 21, 2020, 6:17 AM

#

@frank badger ask your ISP to do an IP reset

pale viper May 21, 2020, 6:21 AM

#

Hi

spring zephyr May 21, 2020, 6:21 AM

#

@pale viper Please state your problem.

pale viper May 21, 2020, 6:24 AM

#

The reply I can't help if someone can help me

📎 image0.png

lean crescent May 21, 2020, 6:26 AM

#

Maybe he should go to MENA server : )

polar marshBOT May 21, 2020, 6:27 AM

#

@pale viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

edgy sage May 21, 2020, 6:28 AM

#

@night cloak
Id:5244675910

night cloak May 21, 2020, 6:28 AM

#

@edgy sage could i know the reason why you send this??

edgy sage May 21, 2020, 6:29 AM

#

Lost my account @night cloak

storm flumeBOT May 21, 2020, 6:29 AM

#

If you have encountered an issue with the account unlinking feature, @edgy sage, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

edgy sage May 21, 2020, 6:30 AM

#

@night cloak
Help my

night cloak May 21, 2020, 6:31 AM

#

Contact Customer Service @edgy sage and read the above message

latent ocean May 21, 2020, 6:32 AM

#

How can i get my id without login in the game

night cloak May 21, 2020, 6:32 AM

#

@latent ocean ask one of your friend to check it

edgy sage May 21, 2020, 6:33 AM

#

📎 Screenshot_20200521_093253_com.tencent.ig.jpg

night cloak May 21, 2020, 6:33 AM

#

Start a new conversation @edgy sage

edgy sage May 21, 2020, 6:33 AM

#

@night cloak Why does the conversation close? I don't know

night cloak May 21, 2020, 6:34 AM

#

https://youtu.be/i6KkgQQrZeo
follow this video @edgy sage

edgy sage May 21, 2020, 6:34 AM

#

@night cloak

It will be agreed again

#

@night cloak Follow the video method and I want to recover my account I cannot and do not understand anything and I have paid money on the account

night cloak May 21, 2020, 6:37 AM

#

@edgy sage Join the MENA server, you can find the Link in #613267301243944960

kind remnant May 21, 2020, 6:47 AM

#

Why my account banned

young wing May 21, 2020, 6:47 AM

#

My account is lost

spring zephyr May 21, 2020, 6:47 AM

#

@kind remnant 10yrs?

#

@young wing How did you lost it?

kind remnant May 21, 2020, 6:47 AM

#

Yes

polar marshBOT May 21, 2020, 6:47 AM

#

@kind remnant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

young wing May 21, 2020, 6:48 AM

#

Bro fake wep site and frod with mee

storm flumeBOT May 21, 2020, 6:48 AM

#

Please refer to subpoint #2.8 in #faq for further information, @young wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

dull badger May 21, 2020, 6:48 AM

#

I was Driving a bike and suddenly I was Flying in Air and Get out of Map #pubg-support

📎 Screenshot_2020-05-21-12-17-52-77.png

spring zephyr May 21, 2020, 6:49 AM

#

@dull badger Please do report that bug in the #old channel.

young wing May 21, 2020, 6:49 AM

#

My account is heck some one bro and I don't know how to beck account and use someone

vagrant ice May 21, 2020, 6:50 AM

#

I have a video link to a lot of hacker cheats, what should I do to get them to be punished?

spring zephyr May 21, 2020, 6:50 AM

#

@young wing Contact your social media customer service for this issue.

storm flumeBOT May 21, 2020, 6:50 AM

#

Hello, @vagrant ice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

young wing May 21, 2020, 6:51 AM

#

@spring zephyr not reply to mee broo I have so many tray

#

📎 IMG-20200521-WA0006.jpg

#

Use some one

#

See is sell me for Money

vagrant ice May 21, 2020, 6:52 AM

#

Thanks I have used this site without interest

night cloak May 21, 2020, 6:53 AM

#

its your responsibility to protect your account, as we discord staff's can help you with that, contact the Customer Service of social media platform which got hacked@young wing

young wing May 21, 2020, 6:53 AM

#

I don't know but see is hekerr@night cloak

night cloak May 21, 2020, 6:54 AM

#

I need some help regarding PMIS registration

young wing May 21, 2020, 6:54 AM

#

Some wep site to fre uc give way and see is hecked my account

night cloak May 21, 2020, 6:54 AM

#

@young wing we cant help with that contact the customer service

#

@night cloak ask that in PUBGM Indian Discord server, the link is in #613267301243944960

stoic breach May 21, 2020, 6:58 AM

#

I have Got nothing from the last 6-7 seasons in the classic and premium crate can u help me with that @night cloak

storm flumeBOT May 21, 2020, 6:59 AM

#

You can contact the customer service via the game settings, @stoic breach. Refer to subpoint 5.3 in #faq for further instructions.

west dirge May 21, 2020, 7:03 AM

#

📎 received_664871444364173.jpeg 📎 Screenshot_20200518-203531_PUBG_MOBILE.jpg

#

Help me

inner turret May 21, 2020, 7:05 AM

#

@stoic breach it's a system in pubg software where it randomly gives you items. There is nothing from us to help you in it. It's just ur luck.

#

@west dirge what's your problem could you state it?

polar marshBOT May 21, 2020, 7:06 AM

#

@west dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

inner turret May 21, 2020, 7:06 AM

#

@west dirge could you explain your problem

neat vortex May 21, 2020, 7:07 AM

#

Hi

inner turret May 21, 2020, 7:07 AM

#

@neat vortex state your problem

neat vortex May 21, 2020, 7:07 AM

#

My Facebook and Twitter got hacked and both are linked with my pubg mobile what should do

storm flumeBOT May 21, 2020, 7:08 AM

#

Please refer to subpoint #2.8 in #faq for further information, @neat vortex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

inner turret May 21, 2020, 7:08 AM

#

@neat vortex contact the social media sites support to get ur account back.

neat vortex May 21, 2020, 7:09 AM

#

My Facebook was disabled and Twitter account email was changed cant get access to them

high hedge May 21, 2020, 7:09 AM

#

random ban

📎 Screenshot_-_PUBG_MOBILE.jpg

night cloak May 21, 2020, 7:09 AM

#

@neat vortex contact Twitter customer support

#

@high hedge can you explain

neat vortex May 21, 2020, 7:10 AM

#

I contacted them

#

However i can login to pubg but i want to unlink my accounts

storm flumeBOT May 21, 2020, 7:10 AM

#

If you have encountered an issue with the account unlinking feature, @neat vortex, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

high hedge May 21, 2020, 7:10 AM

#

@night cloak

📎 Screenshot_-_Discord.jpg

inner turret May 21, 2020, 7:10 AM

#

@neat vortex you can contact pubg support saying account lost and can't access the account. They will help you with it.

night cloak May 21, 2020, 7:11 AM

#

@neat vortex the unlinking feature is disabled at the moment, you can change the password and enable the 2FA

#

@high hedge if your account got banned due to that, use the #712869199822848050, make sure to follow the pinned message in there

neat vortex May 21, 2020, 7:13 AM

#

Okay

#

When will be unlinking feauter available again

obsidian dove May 21, 2020, 7:17 AM

#

📎 Screenshot_20200521-121518_Gmail.jpg

#

is this official or i am getting fished?

sand path May 21, 2020, 7:17 AM

#

Official. @obsidian dove

#

But don't give away your login details. @obsidian dove

placid spear May 21, 2020, 7:18 AM

#

When my account was unlinked, when my new account was created, I deleted that account in a hurry and created another account. Can you tell me if PUBG will recover my account? Please, I love my old account very much.

sand path May 21, 2020, 7:18 AM

#

GameExp is official

obsidian dove May 21, 2020, 7:18 AM

#

hmm
so i filled the survay 2 or 3 days before in a twitter post from pubgm
and i made an account on it today and it has the same survay
should i fill it again or the twitter one will work?

sand path May 21, 2020, 7:19 AM

#

Contact @night cloak

obsidian dove May 21, 2020, 7:19 AM

#

EnergySip

placid spear May 21, 2020, 7:20 AM

#

When my account was unlinked, when my new account was created, I deleted that account in a hurry and created another account. Can you tell me if PUBG will recover my account? Please, I love my old account very much.
Please answer me help please

storm flumeBOT May 21, 2020, 7:20 AM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

fringe latch May 21, 2020, 7:29 AM

#

i need help

storm flumeBOT May 21, 2020, 7:29 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fringe latch. Remember to read through #faq before asking questions in the support channels.

fringe latch May 21, 2020, 7:31 AM

#

@sand path i need help

sand path May 21, 2020, 7:31 AM

#

Yes?

inland dust May 21, 2020, 7:33 AM

#

Fix your grenade logic xD

The grenade logic in this game looks funny and unrealistic you just remove the safety pin and boom..
I'm not expert but I think there are 2 steps to make a frag grenade explode: #1. Remove safety pin and #2. remove the fuse too..
Meanwhile in PUBGM for eg. I just removed only the safety pin and held it then boom. Here's what is Unlike PUBG PC (or other shooter games which has grenades you might add) PUBGM makes the grenade explode just by removing only the safety pin..

Here's what I can recommend is add a specific button to remove the fuse too or completely disable grenade explosion timer when there is only safety pin removed and held by hand...

spring zephyr May 21, 2020, 7:34 AM

#

@inland dust You can give your feedbacks in the #old channel.

fringe latch May 21, 2020, 7:40 AM

#

@sand path come inbox

steady tree May 21, 2020, 7:41 AM

#

no country / region change section can you help me

📎 image0.jpg

spring zephyr May 21, 2020, 7:42 AM

#

@steady tree That option is not available for the European Regions

night cloak May 21, 2020, 7:43 AM

#

Hello sir , this is my 75 lvl ID got banned.I have always played fair, fron season 2 to season 12 i have played fair, never used cheat Please sir, Recheck my ID, i love my ID. i can swear on my life that i have done nothing wrong sir, Even i was played my last matches live on my facebook page. After I stoped my live stream I got banned 30 mints later.Please sir recheck my ID please 575424684
I can provide may last matches gameplay if needed i was live on my facebook page

📎 my_ID1.PNG

azure ridge May 21, 2020, 7:44 AM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

#

I want unlink Twitter

storm flumeBOT May 21, 2020, 7:44 AM

#

If you have encountered an issue with the account unlinking feature, @azure ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

steady tree May 21, 2020, 7:45 AM

#

@spring zephyr How can I fix

spring zephyr May 21, 2020, 7:45 AM

#

@steady tree You can't

#

@night cloak You got banned for 10yrs?

inland dust May 21, 2020, 7:46 AM

#

@spring zephyr How can I fix
@steady tree all you can do is wait for the patch

spring dove May 21, 2020, 7:46 AM

#

hi

inland dust May 21, 2020, 7:46 AM

#

@night cloak u used GFX tool?

night cloak May 21, 2020, 7:47 AM

#

its the European law@steady tree (EEA)

spring zephyr May 21, 2020, 7:47 AM

#

@inland dust See
You will not get a fix for that
It's just the European law

night cloak May 21, 2020, 7:47 AM

#

Yes Sir, @spring zephyr but without any reason i believe i never ever cheated on this game sir, even i play live on my fb page sir

storm flumeBOT May 21, 2020, 7:47 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @spring dove. Remember to read through #faq before asking questions in the support channels.

inland dust May 21, 2020, 7:47 AM

#

@inland dust See
You will not get a fix for that
It's just the European law
@spring zephyr oh

polar marshBOT May 21, 2020, 7:47 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tough beacon May 21, 2020, 7:49 AM

#

I am having bsnl network to play pubg but its not logging me in is there any problem with bsnl while using jio logs ne in but i have no option other than using bsnl please help

mental crypt May 21, 2020, 7:49 AM

#

I want contact to developer or support community game not discord

storm flumeBOT May 21, 2020, 7:49 AM

#

You can contact the customer service via the game settings, @mental crypt. Refer to subpoint 5.3 in #faq for further instructions.

azure ridge May 21, 2020, 7:49 AM

#

I want unlink Twitter

📎 Screenshot_-_PUBG_MOBILE.jpg

storm flumeBOT May 21, 2020, 7:49 AM

#

If you have encountered an issue with the account unlinking feature, @azure ridge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 21, 2020, 7:49 AM

#

@mental crypt PUBGMOBILE_CS@tencentgames.com

mental crypt May 21, 2020, 7:49 AM

#

In game anyone don't answer

azure ridge May 21, 2020, 7:50 AM

#

:(

whole flame May 21, 2020, 7:50 AM

#

I need link discord

night cloak May 21, 2020, 7:50 AM

#

@azure ridge please avoid repeating the same issue everyday, we cant help you with that as it is a visual glitch, you can report that in #old

azure ridge May 21, 2020, 7:50 AM

#

Anybody can help me i get him money

spring dove May 21, 2020, 7:50 AM

#

ID:5158101178

azure ridge May 21, 2020, 7:51 AM

#

1 weeak he join my account

night cloak May 21, 2020, 7:51 AM

#

https://discord.gg/pubgm
@whole flame

azure ridge May 21, 2020, 7:51 AM

#

:(

inner turret May 21, 2020, 7:51 AM

#

@azure ridge it's not about money. We can't help you in that matter. Ur only choose is to contact support.

steady tree May 21, 2020, 7:51 AM

#

@night cloak I don't understand what he means here. Asking questions about data transfer

📎 image0.png

spring dove May 21, 2020, 7:52 AM

#

support

mental crypt May 21, 2020, 7:52 AM

#

1 . Agree

night cloak May 21, 2020, 7:52 AM

#

@spring dove could you state whats the issue

azure ridge May 21, 2020, 7:52 AM

#

I contact support but dont answer

#

7 days now

night cloak May 21, 2020, 7:52 AM

#

@azure ridge they will reply you

#

@steady tree agree the EEA

inner turret May 21, 2020, 7:53 AM

#

@steady tree what option did u select?

fringe latch May 21, 2020, 7:53 AM

#

@night cloak inbox

inner turret May 21, 2020, 7:53 AM

#

Ohh sorry it's in other language. Just agree it @steady tree

spring dove May 21, 2020, 7:53 AM

#

I want to recover my account

inner turret May 21, 2020, 7:54 AM

#

@spring dove contact support

#

@spring dove through in-game support

spring dove May 21, 2020, 7:54 AM

#

My account has been unlinked

storm flumeBOT May 21, 2020, 7:54 AM

#

If you have encountered an issue with the account unlinking feature, @spring dove, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

tough beacon May 21, 2020, 7:55 AM

#

I am having bsnl network to play pubg but its not logging me in is there any problem with bsnl while using jio logs ne in but i have no option other than using bsnl please help

steady tree May 21, 2020, 7:55 AM

#

I admit that nothing changes. what is that

📎 video0.mov

night cloak May 21, 2020, 7:55 AM

#

@tough beacon its because of the slow internet speed

tough beacon May 21, 2020, 7:56 AM

#

Lol am having 50 mbps ftth network

#

Bsnlfibre

night cloak May 21, 2020, 7:56 AM

#

@steady tree you wont get the regional changing option in Europe

storm willow May 21, 2020, 7:56 AM

#

@tough beacon try using 1.1.1.1 app from AppStore

#

Change your DNS with that app

spring dove May 21, 2020, 7:57 AM

#

I cannot enter the game

storm flumeBOT May 21, 2020, 7:57 AM

#

You can contact the customer service via the game settings, @spring dove. Refer to subpoint 5.3 in #faq for further instructions.

steady tree May 21, 2020, 7:58 AM

#

@night cloak There is no such problem in my other account, I am just having a problem in this

📎 image0.jpg

night cloak May 21, 2020, 7:58 AM

#

@storm willow I swear to god I was just randomly playing pubg today until a pop-up appeared saying connection to server lost, I clicked OK and it put me to lobby and a pop-up saying Data has been changed appeared and boom, 10 year suspension due to Violation of User Agreement

#

What the hell

polar marshBOT May 21, 2020, 7:59 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

inner turret May 21, 2020, 7:59 AM

#

@night cloak file a claim if you didn't do anything wrong.

inland dust May 21, 2020, 7:59 AM

#

When's the season ending?

inner turret May 21, 2020, 8:00 AM

#

@inland dust check it in RP section. U will find it there

barren wedge May 21, 2020, 8:00 AM

#

@inland dust open the game n go to royal pass

#

@inner turret U r right

inland dust May 21, 2020, 8:00 AM

#

dam im too lazy to open PUBGM thats why im asking here

barren wedge May 21, 2020, 8:00 AM

#

@inland dust Lol

inland dust May 21, 2020, 8:01 AM

#

im in PC rn
mobile charging

sullen rapids May 21, 2020, 8:10 AM

#

Whenever I use discord voice with any friends... My in-game background voice becomes very low... How to raise in-game voice?

full sparrow May 21, 2020, 8:10 AM

#

How long does it take for pubg to ban a hacker? I reported a hacker 2 days ago and he is still playing with the same id while live streaming it on youtube

hybrid jay May 21, 2020, 8:13 AM

#

How to get the registration date from my pubg account?

mighty zinc May 21, 2020, 8:13 AM

#

@hybrid jay no idea bud

steady gale May 21, 2020, 8:13 AM

#

📎 Screenshot_2020-05-21-06-30-58-56_03cc8627223dc103117c882afd517398.png

#

5243196502

polar marshBOT May 21, 2020, 8:14 AM

#

@steady gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

delicate wagon May 21, 2020, 8:17 AM

#

When the apply beta test appear pls ?

spring zephyr May 21, 2020, 8:17 AM

#

@delicate wagon You can register now for the beta.
Check #news

delicate wagon May 21, 2020, 8:18 AM

#

I did @spring zephyr

night cloak May 21, 2020, 8:20 AM

#

📎 Screenshot_2020-05-21-13-42-21-868_com.tencent.ig.jpg

#

Help please

#

Got this update

#

It's downloading
Preparing resources 1 to 16

#

Wasted 2 gb but it's only downloading

hybrid jay May 21, 2020, 8:23 AM

#

I need thelp
I wanna know how to get the registration date from bupg account?

delicate arch May 21, 2020, 8:25 AM

#

i need help banned for no reason

minor timber May 21, 2020, 8:27 AM

#

@polar marsh Hi, I am calling in my account. I got a ban for ten years, and I was wronged in the ban. I was respecting all laws in a game. The reason for the ban was the many reports, and I received the random ban. I want to please speak to one of the officials here.

‏id: 5140635397
‏My email in the game: ‪ailased2388@gmail.com‬

sick thistle May 21, 2020, 8:30 AM

#

I have received this massage what dose it mean !?

📎 image0.jpg

sacred path May 21, 2020, 8:30 AM

#

Hi PUBG Mobile my account was hacked and hacker has access of my account . Can you please remove it. I had two social media linked one is hacked and hacker has changed with his new id and another is secure but he can have this too. Please let me know how can I get help

crisp garden May 21, 2020, 8:30 AM

#

It's the reward for linking account

storm flumeBOT May 21, 2020, 8:31 AM

#

If you have encountered an issue with the account unlinking feature, @sick thistle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

sick thistle May 21, 2020, 8:31 AM

#

I unlinked my account is that associate with it ?? Because I talk to PUBG customers support from this account ?

polar marshBOT May 21, 2020, 8:32 AM

#

@minor timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT May 21, 2020, 8:32 AM

#

Please refer to subpoint #2.5 in #faq for further information, @sacred path. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 21, 2020, 8:33 AM

#

@delicate arch for how long.

#

@hybrid jay you can view I under PlayStore or in appstore

vital fjord May 21, 2020, 8:35 AM

#

Someone explain this to me pls I’ve been gettibg games like these an receiving 9 and 8 points and 12 if I win am sure it wasn’t like this last season I’m so sick of this game I even lost 50 points flat 1 time for a too soon and if I didn’t die and win I would of got 12 points crazy pubgm need to give us a get points system instead of changing the KD/r and find away to get rid of these trash hackers

📎 image0.png

cunning oasis May 21, 2020, 8:36 AM

#

Good afternoon guys my account is closed and am not able to enter it because of the twitter account was disabled from twitter not knowing why soon after a month and half i found my account opened and named it lost account I really dont know if someone hacked my account or is it pubg who enterd the account please i need your support to get my account back

📎 image0.jpg

storm flumeBOT May 21, 2020, 8:36 AM

#

If you have encountered an issue with the account unlinking feature, @cunning oasis, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

hybrid jay May 21, 2020, 8:36 AM

#

@night cloak I delete it and download it again

crisp garden May 21, 2020, 8:37 AM

#

@vital fjord that happens when you are in higher ranks

vital fjord May 21, 2020, 8:38 AM

#

I wanna cry I’m tired of this game wasting my time honestly

crisp garden May 21, 2020, 8:38 AM

#

In like ace 7stars you only get +2 points when your in top 10

cunning oasis May 21, 2020, 8:39 AM

#

@storm flume i didnt unlinked any accounts

storm flumeBOT May 21, 2020, 8:39 AM

#

You can contact the customer service via the game settings, @cunning oasis. Refer to subpoint 5.3 in #faq for further instructions.

cunning oasis May 21, 2020, 8:40 AM

#

I need humans to talk please

viral ocean May 21, 2020, 8:40 AM

#

Thats bcos ur enemy is still in low rank, so you get a small point

violet barn May 21, 2020, 8:40 AM

#

@cunning oasis how many social media were connected to your game Id?

viral ocean May 21, 2020, 8:42 AM

#

📎 Screenshot_2020-05-19-20-50-57-94_dac7cc7571c39b392df64923967cf7da.jpg

#

@vital fjord look

cunning oasis May 21, 2020, 8:42 AM

#

@violet barn it was only one which is disabled now 😦

viral ocean May 21, 2020, 8:42 AM

#

Got a chicken and 14 kills but he got a reduction

novel quest May 21, 2020, 8:43 AM

#

@viral ocean omgggggg

#

Wooow

rocky pollen May 21, 2020, 8:43 AM

#

Hello, I can't purchase on my main account and this js the problem i got, with screenshots
You took 100$ and didn't give me any UC
Also I can't buy UC from store anymore

📎 Screenshot_20200521-084548_PUBG_MOBILE.jpg 📎 received_2587551121483547.jpeg

#

What can i do?

#

Can somebody help?

viral ocean May 21, 2020, 8:43 AM

#

Thats not me btw@novel quest

crisp garden May 21, 2020, 8:43 AM

#

Try buying in pubgmobile.com/pay

novel quest May 21, 2020, 8:43 AM

#

Oh but still amazing

violet barn May 21, 2020, 8:44 AM

#

@cunning oasis Then there is no way to login your game bro. You should have connected it with another social media.

night cloak May 21, 2020, 8:44 AM

#

Time for Chicken Dinner

rocky pollen May 21, 2020, 8:45 AM

#

@crisp garden i have google play balance

#

📎 Screenshot_20200521-104438_PUBG_MOBILE.jpg

#

This is my Account

#

I dunno what happened

sacred path May 21, 2020, 8:45 AM

#

@storm flume where should i contact for hacked account issue

covert mason May 21, 2020, 8:46 AM

#

@rocky pollen did you buy uc from somewhere that isnt pubg mobile or seagm and razer gold thing?

night cloak May 21, 2020, 8:46 AM

#

@Magdy Saber. great man

#

@sacred path #faq 2.8

rocky pollen May 21, 2020, 8:46 AM

#

@covert mason no i never did that

night cloak May 21, 2020, 8:46 AM

#

@rocky pollen contact customer service

rocky pollen May 21, 2020, 8:47 AM

#

@night cloak i did and nobody reply me

night cloak May 21, 2020, 8:47 AM

#

We Discord staff's can't help you with the issue related to purchases

rocky pollen May 21, 2020, 8:48 AM

#

What should i do? I contacted google and pubg customer service

#

And nobody reply

night cloak May 21, 2020, 8:48 AM

#

Where did you buy the UC

rocky pollen May 21, 2020, 8:48 AM

#

Google!!

#

I use google play balance

#

I never used any website

night cloak May 21, 2020, 8:49 AM

#

@rocky pollen where are you from

rocky pollen May 21, 2020, 8:49 AM

#

@night cloak egypt

night cloak May 21, 2020, 8:49 AM

#

Contact customer service and they'll reply you @rocky pollen

rocky pollen May 21, 2020, 8:49 AM

#

@night cloak contact them on the game?

night cloak May 21, 2020, 8:49 AM

#

In-game

cunning oasis May 21, 2020, 8:49 AM

#

@violet barn its not connected to any other social account and my account is disabled and vanished completely from twitter and soon i saw someone entering my account and named is pubgacclost not knowing who is in it i have a proof that its mine ☹️

night cloak May 21, 2020, 8:49 AM

#

my facebook account is disabled and i can't access pubg now and it's not linked to any other account how i can play now ?

storm flumeBOT May 21, 2020, 8:50 AM

#

You can contact the customer service via the game settings, @cunning oasis. Refer to subpoint 5.3 in #faq for further instructions.

rocky pollen May 21, 2020, 8:50 AM

#

@night cloak

📎 Screenshot_20200521-105014_PUBG_MOBILE.jpg

wispy violet May 21, 2020, 8:50 AM

#

@night cloak. I lost my account

storm flumeBOT May 21, 2020, 8:50 AM

#

If you have encountered an issue with the account unlinking feature, @wispy violet, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

night cloak May 21, 2020, 8:50 AM

#

@rocky pollen bro try through mobile balance

#

@night cloak unfortunately you can't if you don't have a login method

rocky pollen May 21, 2020, 8:51 AM

#

@night cloak i did

violet barn May 21, 2020, 8:51 AM

#

@cunning oasis Maybe he entered through your Twitter and connected his another media, then he disabled twitter after that.

night cloak May 21, 2020, 8:51 AM

#

@night cloak can't just the support change the login method ?

#

@rocky pollen that's not how you make a conversation with CS, anyway wait for their response

#

@night cloak nope

#

@night cloak restoring your Facebook account is the only option if you've no other login parameters

rocky pollen May 21, 2020, 8:51 AM

#

@night cloak i talk too much

night cloak May 21, 2020, 8:52 AM

#

@night cloak tried for 1 year to restore it and i can't it's permanent disable

#

Start a new conversation@rocky pollen

rocky pollen May 21, 2020, 8:52 AM

#

Ok i will

night cloak May 21, 2020, 8:52 AM

#

Unfortunately we can't help you if you don't have a login method@night cloak

#

@rocky pollen try through midas buy pubg official site and select your contry egypt

cunning oasis May 21, 2020, 8:53 AM

#

@violet barn but u can enable the twitter account again i am not sure its looked for me like pubg mobile have enterd themself and named the acc pubgacclost

violet barn May 21, 2020, 8:53 AM

#

@night cloak Its your fault. You should have connected other social media with your id. There are several ways to login into your game.

cunning oasis May 21, 2020, 8:53 AM

#

📎 image0.png

violet barn May 21, 2020, 8:53 AM

#

@cunning oasis Pubg won't do that. I think Hacker did this.

daring falcon May 21, 2020, 8:54 AM

#

Hello one of my teammate didn’t get the confirmation mail can anybody help?

night cloak May 21, 2020, 8:54 AM

#

@cunning oasis please avoid repeating the same issue as we Discord staff's can't help you with that. It's your responsibility to protect your account.

violet barn May 21, 2020, 8:54 AM

#

Whose contact number is it in signature box?

night cloak May 21, 2020, 8:54 AM

#

@daring falcon confirmation mail for

lone quartz May 21, 2020, 8:54 AM

#

What if pubg has mods?

daring falcon May 21, 2020, 8:54 AM

#

Pmis

#

@night cloak

#

In game

night cloak May 21, 2020, 8:55 AM

#

contact the PUBGM Indian server @daring falcon , the link is in the #613267301243944960

cunning oasis May 21, 2020, 8:55 AM

#

I am sorry guys but is there any way to get my account back which is hacked

violet barn May 21, 2020, 8:55 AM

#

@cunning oasis You need to contact with twitter support

night cloak May 21, 2020, 8:56 AM

#

only if you can get back your Twitter account @cunning oasis

cunning oasis May 21, 2020, 8:57 AM

#

Thank you so much am glad at least i got some support from you guys ❤️ i will go and check with twitter thank you again

noble briar May 21, 2020, 8:57 AM

#

When will be the unlink feature back?

#

Shiet

night cloak May 21, 2020, 9:03 AM

#

@lone quartz please avoid making such assumptions

#

@noble briar the devs are working on it, will be adding soon

placid spear May 21, 2020, 9:06 AM

#

@violet barn Hellow Sir Help me my account was unliked and a not recover sir 16 Days

night cloak May 21, 2020, 9:07 AM

#

@placid spear contact the Customer service

placid spear May 21, 2020, 9:08 AM

#

@night cloak Yes sir I did but got no response yet

timid ether May 21, 2020, 9:08 AM

#

I get ban 2 months in the room in emulator any one can help me

night cloak May 21, 2020, 9:08 AM

#

they will contact you @placid spear

buoyant reef May 21, 2020, 9:08 AM

#

I get ban 2 months in the room in emulator any one can help me

feral knoll May 21, 2020, 9:09 AM

#

gyroscope not working

storm flumeBOT May 21, 2020, 9:09 AM

#

You and can now access #emulator-chat and #emulator-support, @buoyant reef. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

night cloak May 21, 2020, 9:09 AM

#

i need urgent help guys

storm flumeBOT May 21, 2020, 9:09 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

timid ether May 21, 2020, 9:10 AM

#

We need Someone talk with us not bot

placid spear May 21, 2020, 9:11 AM

#

@night cloak Yes sir, last message came, they have been submitted for 4 days, but the ID is not on yet

timid ether May 21, 2020, 9:12 AM

#

???

outer zephyr May 21, 2020, 9:13 AM

#

My twitter account is hacked any body help me plzz

timid ether May 21, 2020, 9:13 AM

#

Any one from support here

storm flumeBOT May 21, 2020, 9:13 AM

#

Please refer to subpoint #2.8 in #faq for further information, @outer zephyr. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 21, 2020, 9:13 AM

#

@outer zephyr Contact Twitters help center so they can assist you in getting it back.

#

please do state the issue @timid ether

placid spear May 21, 2020, 9:14 AM

#

@night cloak Sir, these people contacted the customer with me, their account was recovered but I have not yet

outer zephyr May 21, 2020, 9:14 AM

#

@night cloak But how to get back my all information remove from account

night cloak May 21, 2020, 9:14 AM

#

@placid spear start a new conversation with the CS

slender grove May 21, 2020, 9:15 AM

#

@night cloak them not reply

placid spear May 21, 2020, 9:15 AM

#

@night cloak CS Means Sir ?

night cloak May 21, 2020, 9:15 AM

#

Customer service

timid ether May 21, 2020, 9:15 AM

#

@night cloak i get ban 2 months in the room with all my friends yestrday

outer zephyr May 21, 2020, 9:15 AM

#

I need help

storm flumeBOT May 21, 2020, 9:15 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @outer zephyr. Remember to read through #faq before asking questions in the support channels.

thin wraith May 21, 2020, 9:15 AM

#

@night cloak i get ban 2 months in the room with all my friends yestrday
@timid ether
Same

past lynx May 21, 2020, 9:16 AM

#

Please any one can help me someone using my friend picture from a fake account He pretends to be she and abuse her name please help me

placid spear May 21, 2020, 9:16 AM

#

@night cloak Yes sir I have made a new convention with the customer but no reply yet 4 days have passed

slender grove May 21, 2020, 9:16 AM

#

Can’t new conversation

#

📎 image0.png

night cloak May 21, 2020, 9:16 AM

#

@placid spear they will please be patient

slender grove May 21, 2020, 9:16 AM

#

@night cloak pls help me

night cloak May 21, 2020, 9:16 AM

#

@past lynx You can report the account in game for harassment, iirc.

#

clear the cache of the app and try @slender grove

placid spear May 21, 2020, 9:17 AM

#

@night cloak Thanks u sir

timid ether May 21, 2020, 9:17 AM

#

@Rock47 i get ban 2 months in the room with all my friends yestrday

slender grove May 21, 2020, 9:17 AM

#

Ok

storm willow May 21, 2020, 9:18 AM

#

@timid ether emulator ?

timid ether May 21, 2020, 9:18 AM

#

@storm willow yes

storm flumeBOT May 21, 2020, 9:18 AM

#

You and can now access #emulator-chat and #emulator-support, @timid ether. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

past lynx May 21, 2020, 9:18 AM

#

I already did but still nothing happened

outer zephyr May 21, 2020, 9:19 AM

#

Plz help me to get back my pubg account any one hacked my account

storm flumeBOT May 21, 2020, 9:19 AM

#

Please refer to subpoint 2.5 in #faq for further information, @outer zephyr. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

timid ether May 21, 2020, 9:19 AM

#

@storm flume not work no one help me

unkempt skiff May 21, 2020, 9:19 AM

#

There was a bug in room and all my friends was banned 2 months and me also but then all the ban was gone except me why? My id is : 5602508137

night cloak May 21, 2020, 9:19 AM

#

@past lynx You did your part. Now you wait.

unkempt skiff May 21, 2020, 9:20 AM

#

There was a bug in room and all my friends was banned 2 months and me also but then all the ban was gone except me why? My id is : 5602508137

📎 JPEG_20200521_111956.jpg

storm willow May 21, 2020, 9:20 AM

#

@timid ether please wait patiently, yours will be revoked soon

outer zephyr May 21, 2020, 9:20 AM

#

This is my account he change username and password

storm willow May 21, 2020, 9:20 AM

#

@unkempt skiff we are aware of the issue, will be fixed soon

past lynx May 21, 2020, 9:20 AM

#

@night cloak Just like that ?! What if he doesn't stop misusing her name?

storm willow May 21, 2020, 9:20 AM

#

@outer zephyr contact twitter support and recover account

outer zephyr May 21, 2020, 9:21 AM

#

@storm willow how to recover bro he deleted all my information from account

buoyant reef May 21, 2020, 9:21 AM

#

Hello my knowledge in the game 5141162026, my account has been banned
The game is for a period of 2 months (60) days, to 2030, my account has been banned for this period and
I didn't make a mistake, nor did I use any third-party software, or any unethical matter inside
The game was blocked by mistake and I hope that my account will be returned to work again

📎 WhatsApp_Image_2020-05-21_at_5.30.32_AM.jpeg

unkempt skiff May 21, 2020, 9:21 AM

#

@storm willow thank you because i want to purchase this season i loved the rp 50 clothes

storm willow May 21, 2020, 9:22 AM

#

@outer zephyr you need to ask that to twitter support

buoyant reef May 21, 2020, 9:22 AM

#

i need to help please

storm willow May 21, 2020, 9:22 AM

#

@buoyant reef emulator ?

magic plinth May 21, 2020, 9:22 AM

#

Looking to get my account unbanned, I’ve done nothing wrong. Player ID: 599112191. Would like help getting this resolved

buoyant reef May 21, 2020, 9:22 AM

#

@storm willow emulator and mopile

storm willow May 21, 2020, 9:22 AM

#

@magic plinth how long?

magic plinth May 21, 2020, 9:23 AM

#

I’ve been given 7-day van

night cloak May 21, 2020, 9:23 AM

#

is that a 10 year ban @buoyant reef

magic plinth May 21, 2020, 9:23 AM

#

Ban

placid spear May 21, 2020, 9:23 AM

#

@night cloak Sir I had a problem When my old account was unlinked and a new account was created, I got scared and went to the game play app and cleared the data of the newly created account, which removed the account from Gmail and then I created another account on it. Sir can you tell me if my old unlinked account will be recovered from this new account

past lynx May 21, 2020, 9:23 AM

#

@night cloak @night cloak Just like that ?! What if he doesn't stop misusing her name?

buoyant reef May 21, 2020, 9:23 AM

#

@night cloak not 10 year , 2 month but why ??

night cloak May 21, 2020, 9:24 AM

#

@past lynx Your friend can try contacting customer service and see what they say.

buoyant reef May 21, 2020, 9:24 AM

#

who can help me please 🙂

magic plinth May 21, 2020, 9:24 AM

#

@storm willow are you able to help me?

storm willow May 21, 2020, 9:24 AM

#

@magic plinth can you share ban message ?

#

@buoyant reef translate then ban message

magic plinth May 21, 2020, 9:25 AM

#

Yes one moment

#

📎 image0.png

trail wadi May 21, 2020, 9:25 AM

#

@night cloak can you help me

#

@storm willow

storm willow May 21, 2020, 9:26 AM

#

@magic plinth nothing can be done. Do not play with cheaters. Click File claim.. that’s the only option

#

@trail wadi what’s the issue.

placid spear May 21, 2020, 9:26 AM

#

@storm willow Sir I had a problem When my old account was unlinked and a new account was created, I got scared and went to the game play app and cleared the data of the newly created account, which removed the account from Gmail and then I created another account on it. Sir can you tell me if my old unlinked account will be recovered from this new account

storm flumeBOT May 21, 2020, 9:26 AM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

severe tusk May 21, 2020, 9:26 AM

#

Hi my account was banned for no reason, I ask for help. ban not fair my id 5239901188

📎 image0.jpg

past lynx May 21, 2020, 9:26 AM

#

@night cloak how can she contact them please

magic plinth May 21, 2020, 9:26 AM

#

I’ve filed the claim and play with randoms @storm willow

frosty sedge May 21, 2020, 9:26 AM

#

I want help

#

My account has stolen

polar marshBOT May 21, 2020, 9:27 AM

#

@severe tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

buoyant reef May 21, 2020, 9:27 AM

#

@storm willow
Your account has been temporarily suspended due to the abnormal changes detected in your emulator. Please update the emulator to the latest version.
Opens on 20-7-2020 05:29:33
PUBGMOBILE_@TENCTENTGAMES.COM

frosty sedge May 21, 2020, 9:27 AM

#

How to unlink account

storm flumeBOT May 21, 2020, 9:27 AM

#

If you have encountered an issue with the account unlinking feature, @frosty sedge, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

trail wadi May 21, 2020, 9:27 AM

#

@storm willow I logged in with a broken device and my account was banned for 10 years..can you help me

past lynx May 21, 2020, 9:28 AM

#

@night cloak how can she contact them please

trail wadi May 21, 2020, 9:28 AM

#

📎 image0.png

storm willow May 21, 2020, 9:28 AM

#

Using jailbroken device doesn’t cause ban. @trail wadi contact ingame customer support

polar marshBOT May 21, 2020, 9:28 AM

#

@trail wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clever crystal May 21, 2020, 9:28 AM

#

@trail wadi its going to be fixed in the next update by banning your new account and adding 150 skins

magic plinth May 21, 2020, 9:28 AM

#

@storm willow I don’t cheat and play legit, it is not right that I get this

storm flumeBOT May 21, 2020, 9:28 AM

#

You can contact the customer service via the game settings, @past lynx. Refer to subpoint 5.3 in #faq for further instructions.

storm willow May 21, 2020, 9:29 AM

#

@magic plinth read the message- regular teaming up with cheaters..

past lynx May 21, 2020, 9:29 AM

#

Thank you

buoyant reef May 21, 2020, 9:30 AM

#

Your account has been temporarily suspended due to the abnormal changes detected in your emulator. Please update the emulator to the latest version.
Opens on 20-7-2020 05:29:33
PUBGMOBILE_@TENCTENTGAMES.COM

clever crystal May 21, 2020, 9:30 AM

#

@magic plinth nothing is going to be done if you dont waste hundreds of dollars ingame

placid spear May 21, 2020, 9:30 AM

#

@storm willow Sir I had a problem When my old account was unlinked and a new account was created, I got scared and went to the game play app and cleared the data of the newly created account, which removed the account from Gmail and then I created another account on it. Sir can you tell me if my old unlinked account will be recovered from this new account

storm flumeBOT May 21, 2020, 9:30 AM

#

If you have encountered an issue with the account unlinking feature, @placid spear, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

storm willow May 21, 2020, 9:30 AM

#

@buoyant reef will be fixed.. please wait patiently

bleak ravine May 21, 2020, 9:30 AM

#

I lost my account

storm flumeBOT May 21, 2020, 9:30 AM

#

If you have encountered an issue with the account unlinking feature, @bleak ravine, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

buoyant reef May 21, 2020, 9:31 AM

#

Will I wait the whole time?

magic plinth May 21, 2020, 9:31 AM

#

Then a random is cheating not me @storm willow , the system is broken and incorrectly selecting accounts

clever crystal May 21, 2020, 9:31 AM

#

@bleak ravine dont worry its going to be fixed in the next update by letting all cheaters play and adding new skins

storm willow May 21, 2020, 9:31 AM

#

@placid spear did you contact customer support with the new account ?

fallow matrix May 21, 2020, 9:31 AM

#

📎 Screenshot_20200520-224858_PUBG_MOBILE_LITE.jpg

storm willow May 21, 2020, 9:32 AM

#

@clever crystal move to #chat I won’t repeat

clever crystal May 21, 2020, 9:32 AM

#

No

#

I wont let you just brainwash these poor people

#

Telling them the same thing

#

@inner gale wrong channel buddy

buoyant reef May 21, 2020, 9:33 AM

#

@clever crystal what ?

storm willow May 21, 2020, 9:34 AM

#

@buoyant reef wait patiently your ban will be lifted

buoyant reef May 21, 2020, 9:34 AM

#

@storm willow Please tell me how can I un ban my account

#

But my friend, I didn't make any mistakes

#

Why are you doing this?

storm willow May 21, 2020, 9:35 AM

#

You don’t need to do anything.. the emulator ban issue is being investigated. Ban will be lifted soon

buoyant reef May 21, 2020, 9:36 AM

#

How long do I have to wait for the ban to unblock my account?

#

sorry

#

How long do I have to wait for the ban to be lifted?

storm willow May 21, 2020, 9:37 AM

#

We can’t give any time. Wait patiently

#

You can always ask such questions to ingame customer support

buoyant reef May 21, 2020, 9:38 AM

#

I don't know what to tell you, we play honestly, you block us, why don't we know

#

It leaves people who use a third party with impunity

storm willow May 21, 2020, 9:38 AM

#

Apologies for the inconvenience caused, the issue will be sorted soon.

buoyant reef May 21, 2020, 9:39 AM

#

Almost, my friend, how long?

storm willow May 21, 2020, 9:40 AM

#

we are not official tencent employee / we don’t handle such matters. So discord staffs cannot answer such questions. @buoyant reef

storm flumeBOT May 21, 2020, 9:40 AM

#

You and can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by reacting twice to :regional_indicator_e: in #613267301243944960.

buoyant reef May 21, 2020, 9:41 AM

#

If this is a mistake from the company and not a mistake from the players, right?

calm skiff May 21, 2020, 9:41 AM

#

@storm willow

#

📎 unknown.png

#

is this legit ?

storm willow May 21, 2020, 9:41 AM

#

@calm skiff yes

calm skiff May 21, 2020, 9:41 AM

#

got it thanks

magic plinth May 21, 2020, 9:41 AM

#

@storm willow the game should tell us if we are playing with a cheater so we can avoid playing with users who cheat, I don’t know who is a cheater and who isn’t

subtle kettle May 21, 2020, 9:42 AM

#

@Storm I play on TGB and my account got banned for doing nothing

buoyant reef May 21, 2020, 9:42 AM

#

Can we speak on the private?

storm willow May 21, 2020, 9:42 AM

#

@buoyant reef probably.. if you haven’t used any cheats or third party apps nothing to worry about, your account ban will be lifted

#

@buoyant reef my answer remains the same either in public or private

slender grove May 21, 2020, 9:43 AM

#

@storm willow not work

storm willow May 21, 2020, 9:43 AM

#

@magic plinth please ask such question to ingame customer support

buoyant reef May 21, 2020, 9:43 AM

#

I have not used a third party or methods to cheat, but the ban will not be lifted from my account until I wait 60 days because you leave people who cheat and play with a third party and come to poor people that do not use any fraud 😇

storm willow May 21, 2020, 9:43 AM

#

@slender grove what do you mean ?

slender grove May 21, 2020, 9:44 AM

#

I got a message that the account was restored but not returned
And now. Custom service not reply

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after you completed the requirements to restore it. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and explain its details to us by clicking on the “New Conversation” option. Pictures If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the accurate details or the screen that illustrates these problems, and we will be happy to help you solve them as soon as possible.

#

@storm willow

#

And

📎 image0.png

storm willow May 21, 2020, 9:44 AM

#

@slender grove wait for a couple of days or try contacting them again

subtle kettle May 21, 2020, 9:45 AM

#

@storm willow I play on TGB and got banned for doing nothing

storm willow May 21, 2020, 9:45 AM

#

@subtle kettle ban message screenshot please !

crude escarp May 21, 2020, 9:46 AM

#

I get minus points from cheating players just where is the point defense? They don't even do anything against them!

slender grove May 21, 2020, 9:46 AM

#

I can’t new conversation

#

I waited 10 days

#

Please help me!! @storm willow

subtle kettle May 21, 2020, 9:47 AM

#

@storm willow sending it, one minute plz

magic plinth May 21, 2020, 9:47 AM

#

@storm willow how do I reach in game customer support?

night cloak May 21, 2020, 9:48 AM

#

@inner gale #matches

storm flumeBOT May 21, 2020, 9:49 AM

#

You can contact the customer service via the game settings, @magic plinth. Refer to subpoint 5.3 in #faq for further instructions.

slender grove May 21, 2020, 9:49 AM

#

@night cloak pls help me

night cloak May 21, 2020, 9:49 AM

#

@slender grove clear the cache of the game and try

opal depot May 21, 2020, 9:49 AM

#

📎 Screenshot_-_Gallery.jpg

night cloak May 21, 2020, 9:49 AM

#

@opal depot contact customer service

slender grove May 21, 2020, 9:49 AM

#

@night cloak not working

magic plinth May 21, 2020, 9:49 AM

#

I’ve used the in game options but only get an automated response, no live person

night cloak May 21, 2020, 9:49 AM

#

If so clear the data @slender grove

slender grove May 21, 2020, 9:50 AM

#

Re-dowload

#

Same

📎 image0.png

night cloak May 21, 2020, 9:51 AM

#

Wait for their response

opal depot May 21, 2020, 9:51 AM

#

I called them this tenth day 12 and no one answered

night cloak May 21, 2020, 9:51 AM

#

They'll contact you please be patient @opal depot

storm flumeBOT May 21, 2020, 9:51 AM

#

Please do not use any other language aside from English in this channel, @opal depot. Refer to #613267301243944960 for language channels.

buoyant reef May 21, 2020, 9:51 AM

#

Dear soldier
Thank you very much for your love and support for [ABG-M. Sorry for hearing that your account has been banned. Please note that any account that violates the rules of the game will be blocked once it is discovered by our counter system. We hope you understand that cooperating with a cheater only once or that you are using a jailbroken device will not lead to blocking your account with the same time, if the hacker stole your account and the hacker violates the rules of the game and makes your account banned. Unfortunately, we cannot unblock your account because the key to determining if a player’s account will be blocked is whether the account violates the rules of the game. However, he cannot determine if the account user who violates the rules of the game is you. Therefore, once your account is banned, regardless of whether you are working, the system will ban your account directly. Please understand that. Therefore, we suggest that if the ban is too long for you and you cannot accept it, it is better for you to register for a new account. I hope we can follow the rules of the game and maintain a good environment. together

📎 98999661_1116813405352084_3273899595163238400_n.jpg

#

what i can do now ??

slender grove May 21, 2020, 9:51 AM

#

@night cloak I waited 10 days

glad grotto May 21, 2020, 9:52 AM

#

Dang, the dedication to translate that

subtle kettle May 21, 2020, 9:52 AM

#

📎 IMG_20200521_105040.jpg

polar marshBOT May 21, 2020, 9:53 AM

#

@subtle kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slender grove May 21, 2020, 9:53 AM

#

@polar marsh help me recover my account

night cloak May 21, 2020, 9:54 AM

#

Read the pinned message@slender grove in this channel

magic plinth May 21, 2020, 9:54 AM

#

@buoyant reef I have to wait, system is messed up and biased. I never got any warning, only the ban. I have no idea still who or what is the reason for my ban. All the best

#

Yeah I know @buoyant reef it truly sucks, just create an alternate account for now until your ban is lifted

buoyant reef May 21, 2020, 9:57 AM

#

I will create an alternate account and play by cheating and hacking

night cloak May 21, 2020, 9:57 AM

#

@buoyant reef which will lead to permanent ban

magic plinth May 21, 2020, 9:58 AM

#

@night cloak , yah to an alternate account

fathom heart May 21, 2020, 9:58 AM

#

are we supposed to always get such big file downloads for the package resources? this is probably the second/third time this update shows since 0.18 update.

📎 Screenshot_2020-05-21-17-56-09-139_com.tencent.ig.jpg

buoyant reef May 21, 2020, 9:58 AM

#

I will not care
They leave people who play third parties and come to people who play without something

steep matrix May 21, 2020, 9:59 AM

#

Hello where channel Emulator ban ??

night cloak May 21, 2020, 9:59 AM

#

@steep matrix the channel is removed

steep matrix May 21, 2020, 9:59 AM

#

Why?

upper sedge May 21, 2020, 10:00 AM

#

I want to send a video proof of someone teaming in solo where do I do that

steep matrix May 21, 2020, 10:00 AM

#

How i can unbanned my account

night cloak May 21, 2020, 10:00 AM

#

@upper sedge report them via in-game

#

@steep matrix please be patient the account suspension will be removing

rotund vale May 21, 2020, 10:00 AM

#

You are mistaken. I ask you to consider this error. I did not break the rules of the pubg. Big mistake. unlock my profile

Pubg mobile nick: MuxR
id: 570984945
facebook: takhirjanoff@mail.ru
Toxirjonov Muxriddin

mental bay May 21, 2020, 10:00 AM

#

i am really feel bad because my id is band without any reason

buoyant reef May 21, 2020, 10:00 AM

#

All people using the emulator are banned without reason

upper sedge May 21, 2020, 10:00 AM

#

@night cloak I've reported like 20 today not even joking idont think they'll be banned I've all video proof I would like to submit it

steep matrix May 21, 2020, 10:01 AM

#

Ok @night cloak

night cloak May 21, 2020, 10:01 AM

#

Team ups can only be reported via in game

solar temple May 21, 2020, 10:01 AM

#

Just joined

upper sedge May 21, 2020, 10:01 AM

#

@night cloak can I use pubg helpshift to report them or?

mental bay May 21, 2020, 10:01 AM

#

5371875620

📎 Snapshot_20200521000857.png

night cloak May 21, 2020, 10:01 AM

#

@rotund vale for how long the ban duration

upper sedge May 21, 2020, 10:02 AM

#

what about cheater report channel?

night cloak May 21, 2020, 10:02 AM

#

@mental bay the suspension will be removing from your account soon

magic plinth May 21, 2020, 10:02 AM

#

@night cloak @buoyant reef if PUBG don’t have better customer support this is the environment that will be created, resentment and more hackers/cheaters, rather than work with people to resolve these matters. It is unfortunate, but they can do so much better, for their sake I hope they do, because it won’t be long before another game comes along that everyone will move on to and leave PUBG in the dust if they don’t learn to be better at their CS

night cloak May 21, 2020, 10:03 AM

#

@upper sedge The channel #cheater-reports is to report the one who uses the plug-ins and modifications in game, not for teaming up

upper sedge May 21, 2020, 10:04 AM

#

ok

modest ginkgo May 21, 2020, 10:04 AM

#

Where to report abt hackers

upper sedge May 21, 2020, 10:04 AM

#

but teaming up counds as cheaters doesnt it?

modest ginkgo May 21, 2020, 10:04 AM

#

📎 Screenshot_2020-05-21-15-45-35-257_com.tencent.ig.jpg

#

Teaming up in solo

upper sedge May 21, 2020, 10:04 AM

#

cheating*

#

@modest ginkgo i swear every game I find teaming up noobs

modest ginkgo May 21, 2020, 10:05 AM

#

Yaa....

edgy gate May 21, 2020, 10:05 AM

#

📎 image0.png

storm flumeBOT May 21, 2020, 10:06 AM

#

You can contact the customer service via the game settings, @edgy gate. Refer to subpoint 5.3 in #faq for further instructions.

jagged fractal May 21, 2020, 10:08 AM

#

how long does profile picture take to change?

#

Im using twitter

#

I changed my photo 1 day ago and till now its still not changed

polar marshBOT May 21, 2020, 10:09 AM

#

@rotund vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 21, 2020, 10:10 AM

#

@jagged fractal 48hrs or more as Twitter is too slow to sync the pfp

jagged fractal May 21, 2020, 10:11 AM

#

Rip,thanks

mental bay May 21, 2020, 10:14 AM

#

thanks i found my id

unkempt skiff May 21, 2020, 10:14 AM

#

📎 JPEG_20200521_111956.jpg

#

There was a bug in room and all my friends was banned 2 months and me also but then all the ban was gone except me why? My id is : 5602508137

storm willow May 21, 2020, 10:15 AM

#

@unkempt skiff we are aware of this issue. Will be sorted soon

jade ginkgo May 21, 2020, 10:17 AM

#

my account was hacked

storm flumeBOT May 21, 2020, 10:18 AM

#

Please refer to subpoint #2.8 in #faq for further information, @jade ginkgo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

viral ocean May 21, 2020, 10:19 AM

#

Can you buy elite rp eith AG?

#

*with

dire pebble May 21, 2020, 10:20 AM

#

Ban

night cloak May 21, 2020, 10:20 AM

#

No you can't @viral ocean

viral ocean May 21, 2020, 10:20 AM

#

Ok

night cloak May 21, 2020, 10:21 AM

#

Character id:5274468401
Name:RC'义HunteYT

📎 IMG20200521002107.jpg

iron basin May 21, 2020, 10:25 AM

#

Character id:5274468401
Name:RC'义HunteYT
@night cloak we are aware of the issue it will be fixed soon

crystal lion May 21, 2020, 10:29 AM

#

IGN -【Bi】NimrodYT
CH ID - 5142018426

📎 unknown.png

frosty sedge May 21, 2020, 10:32 AM

#

📎 Screenshot_2020-05-21-12-21-20-481_com.tencent.ig.jpg

#

There is one hack my account and link his account on my acvount

#

Help me

#

He link twiter to my account

night cloak May 21, 2020, 10:40 AM

#

Refer #faq 2.5 @frosty sedge

brazen nacelle May 21, 2020, 10:40 AM

#

@frosty sedge same problame with me

#

What we can do @night cloak

clear nymph May 21, 2020, 10:45 AM

#

Hi
My account has been banned without any reason knowing I did not violate the
company's rules and did not use any hack or other things. Please take the
problem as soon as possible.
ID : 5429749078

📎 Screenshot_2020-05-21-12-43-27-62_dac7cc7571c39b392df64923967cf7da.jpg

brazen nacelle May 21, 2020, 10:46 AM

#

@clear nymph emulator??

clear nymph May 21, 2020, 10:46 AM

#

No

#

Mobile

patent panther May 21, 2020, 10:47 AM

#

📎 Screenshot_2020-05-21-16-09-19-073_com.tencent.ig.jpg

#

My account got banned but I can't play with cheating players

jagged fractal May 21, 2020, 10:48 AM

#

I got a question,how come a clan leader get changed to another person when the leader isn’t online for some time?

night cloak May 21, 2020, 10:48 AM

#

Where to find the registration date in pubg account not in the app store?

craggy blade May 21, 2020, 10:49 AM

#

@night cloak you cant find in Pubg

night cloak May 21, 2020, 10:50 AM

#

Oh .. really... The support asked me to write it but i delete the game and download it again

craggy blade May 21, 2020, 10:50 AM

#

@jagged fractal The system automatically transfers the leadership to the member which has most weekly activity if the leader is not online for some days.

night cloak May 21, 2020, 10:50 AM

#

So can't find the real time

#

@patent panther it's seems like if you played with the cheaters you also will banned but the ban time will be longer later if you played with them again

#

@craggy blade then where?

jagged fractal May 21, 2020, 10:53 AM

#

Dat sucks man

raven sequoia May 21, 2020, 10:55 AM

#

Dear sir
It is stated that i have not used any kind of hack on my account .My pc and pubg was updated and even i have bought a royal pass but still my id was banned please do tell me why my id was banned

Id Number 5240821299
Name DKR MARKHOR

📎 Screenshot_20200521-150621.jpg

urban folio May 21, 2020, 10:56 AM

#

📎 Screenshot_2020-05-21-16-26-26-93_dac7cc7571c39b392df64923967cf7da.png

#

Please help me

brazen nacelle May 21, 2020, 10:57 AM

#

@night cloak faq(2.5) after following this method can we got our emulator account back??

storm flumeBOT May 21, 2020, 10:58 AM

#

If you have encountered an issue with the account unlinking feature, @brazen nacelle, contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

patent panther May 21, 2020, 10:58 AM

#

But I can't played I play random so I think that cheating player is random @night cloak

night cloak May 21, 2020, 10:59 AM

#

@brazen nacelle faq 2.5 is not for that

urban folio May 21, 2020, 10:59 AM

#

I followed all instructions but I can't get it

night cloak May 21, 2020, 10:59 AM

#

why do my friends have a event i do not have the on with the sticky rice dupling parachute

craggy blade May 21, 2020, 11:00 AM

#

Many events are only for selected regions. @night cloak

night cloak May 21, 2020, 11:01 AM

#

i am in the same region

#

does a vpn work

brazen nacelle May 21, 2020, 11:01 AM

#

@night cloak but you suggest. Me for that.

craggy blade May 21, 2020, 11:01 AM

#

@night cloak Maybe your friend has changed the region in-game.

night cloak May 21, 2020, 11:02 AM

#

we are both asian

#

in the asian server

#

play on it

#

@brazen nacelle you made me confused that guy had a different problem

sharp citrus May 21, 2020, 11:03 AM

#

Help me

patent panther May 21, 2020, 11:03 AM

#

If I don't download my resources and play matches so it is also a reason to ban

#

@everyone

sharp citrus May 21, 2020, 11:03 AM

#

Didn't do anything still got ban for 3 months

#

??

livid musk May 21, 2020, 11:03 AM

#

I need to have some help to know more about this title

📎 image0.png

brazen nacelle May 21, 2020, 11:04 AM

#

@night cloak yeah i know, but try to understand that many emulator player was banned via emulator update problame. But there emulator was fully updated. Now what can we do now??

night cloak May 21, 2020, 11:04 AM

#

@brazen nacelle you'll get your account soon

icy lava May 21, 2020, 11:05 AM

#

@brazen nacelle
same problem

#

📎 IMG-20200520-WA0008.jpg

brazen nacelle May 21, 2020, 11:05 AM

#

@icy lava yeah bro many emulator player was banned via playing a room mach

icy lava May 21, 2020, 11:06 AM

#

@night cloak i need ask about emulator i play far and spend alot of money i will get banned for no reason

sharp citrus May 21, 2020, 11:06 AM

#

Didn't do anything still got ban for 3 months ? @night cloak

icy lava May 21, 2020, 11:06 AM

#

beacouse i start care from game i spend money and every time i get bug and banned for no thing @night cloak

normal fulcrum May 21, 2020, 11:07 AM

#

@hexed axle @icy lava @sharp citrus @brazen nacelle #emulator-chat for discussion

feral knoll May 21, 2020, 11:09 AM

#

gyroscope not working after new update?

sharp citrus May 21, 2020, 11:09 AM

#

Where is emulator chat ?

#

Help me

brazen nacelle May 21, 2020, 11:09 AM

#

@normal fulcrum i didn't found emulator chat

sharp citrus May 21, 2020, 11:09 AM

#

Unban my account

clear nymph May 21, 2020, 11:10 AM

#

📎 Screenshot_2020-05-21-12-43-27-62_dac7cc7571c39b392df64923967cf7da.jpg

#

Hi
My account has been banned without any reason knowing I did not violate the
company's rules and did not use any hack or other things. Please take the
problem as soon as possible.
ID : 5429749078

normal fulcrum May 21, 2020, 11:10 AM

#

Assign yourself the @Emulator role by reacting to 🇪 in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @brazen nacelle

polar marshBOT May 21, 2020, 11:10 AM

#

@clear nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

acoustic cosmos May 21, 2020, 11:10 AM

#

You speak Arabic?

normal fulcrum May 21, 2020, 11:11 AM

#

Assign yourself the @Emulator role by reacting to 🇪 in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @sharp citrus

sharp citrus May 21, 2020, 11:11 AM

#

@Kira we want our accounts unban

#

Because we didn't do anything still...

normal fulcrum May 21, 2020, 11:11 AM

#

@acoustic cosmos English only. Join regional server for arabic language. Check #613267301243944960

#

@sharp citrus Unfortunately, no one from discord staff has power to ban or unban anyone's account

sharp citrus May 21, 2020, 11:12 AM

#

@normal fulcrum please try to understand please help us

normal fulcrum May 21, 2020, 11:13 AM

#

Did you read my message above?

sharp citrus May 21, 2020, 11:13 AM

#

I have rp and uc in my that account

brazen nacelle May 21, 2020, 11:14 AM

#

@normal fulcrum what we can do now our account was ban without reason, when we playing a room match. not only for me but also so many people

sharp citrus May 21, 2020, 11:14 AM

#

Me too got ban for 3 months

#

This is a failure of pubg management getting people ban for no reason

normal fulcrum May 21, 2020, 11:16 AM

#

1st thing is I don't handle emulator support since I have never played in emulator.
2nd thing is if the account is banned with false reasons, it will be unbanned
3rd thing is I can see one of our mods already said you will get your accounts back very soon

#

If you guys keeo on spamming in support channel even after getting an answer, I'll have to raise an official warning against you guys

amber zealot May 21, 2020, 11:17 AM

#

I lost my account due to last update for 2 social media links for one account please help in this issue I want to return back my account ASAP

brazen nacelle May 21, 2020, 11:17 AM

#

@normal fulcrum how many days we wait for that?

sharp citrus May 21, 2020, 11:17 AM

#

Are you sure we'll get our accounts very soon ?

normal fulcrum May 21, 2020, 11:17 AM

#

@brazen nacelle I don't have any idea regarding that. Wait for an update from @night cloak and use #emulator-support

night cloak May 21, 2020, 11:18 AM

#

@normal fulcrum hey i have a small doubt pls clear it .... Does not updating ipad have anything to do with account termination ?

sharp citrus May 21, 2020, 11:18 AM

#

Because I had also made complaint against it but no action taken @Kira

brazen nacelle May 21, 2020, 11:18 AM

#

@normal fulcrum thare are no E emoji

normal fulcrum May 21, 2020, 11:19 AM

#

@brazen nacelle I'll assign you roles. Give me some time

brazen nacelle May 21, 2020, 11:19 AM

#

@normal fulcrum okk

sharp citrus May 21, 2020, 11:19 AM

#

Me too

icy lava May 21, 2020, 11:20 AM

#

@normal fulcrum can help me i get this bug in 7 may and cant open my account to finsh my achivement i keep log in for 50 day to get achivement point beacouse of bug i cant finsh this ans start from 1 day can help to back it ?

📎 Screenshot_20200508-144207_PUBG_MOBILE.jpg 📎 Screenshot_20200512-075758_PUBG_MOBILE.jpg

night cloak May 21, 2020, 11:20 AM

#

hey any moderator clear my doubt ill be grateful

normal fulcrum May 21, 2020, 11:20 AM

#

@icy lava Reinstall

#

@night cloak In a minute

night cloak May 21, 2020, 11:22 AM

#

Thx Kira now im updating it anyways but if u ask why i had the doubt because when the new update comes my account started getting terminated so i was afraid and updating my ipad now

unkempt whale May 21, 2020, 11:22 AM

#

When will the account unlink issue get sorted out?
It’s been 3 weeks
I had received a message from customer service that I should have got the account back by now but I still haven’t
Please do something quickly

storm willow May 21, 2020, 11:23 AM

#

@night cloak no, I was in 12.4 2 days before

normal fulcrum May 21, 2020, 11:23 AM

#

If you have encountered an issue with the account unlinking feature, @unkempt whale contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process. Watch https://youtu.be/i6KkgQQrZeo for reference.

The account unlinking feature has been disabled indefinitely while we work on optimizing it. Once we have more information, it will be published in #news.

YouTube

Error 403

PUBG MOBILE - Account Unlinking Issue (Support)

Contact the customer service from the settings or login menu, select I Lost My Account After Unlinking With Social Media under Hot Topics, and follow the steps to proceed with the account recovery process.

▶ Play video

icy lava May 21, 2020, 11:23 AM

#

@normal fulcrum my problem is fixed but achivement point is start from zero 1 day i need it back to 50 day to complet my achivment i keeep login for 50 for no thing and now only 9 day login

night cloak May 21, 2020, 11:23 AM

#

@storm willow thank you i just had a little doubt thats all :)

vale scroll May 21, 2020, 11:23 AM

#

can't assign myself to emulator due to no reacting buttons to react to, what should i do ?

night cloak May 21, 2020, 11:24 AM

#

@storm willow

📎 JPEG_20200521_165358.jpg

sharp citrus May 21, 2020, 11:24 AM

#

Please solve our problems

normal fulcrum May 21, 2020, 11:24 AM

#

@icy lava Well you have to contact in-game support regarding that issue

night cloak May 21, 2020, 11:24 AM

#

@sharp citrus they will solve ur problems wait patiently

storm willow May 21, 2020, 11:24 AM

#

@night cloak nice, I will always do via ITunes

fleet notch May 21, 2020, 11:24 AM

#

@normal fulcrum plz my account didnt unbann

unkempt whale May 21, 2020, 11:24 AM

#

@normal fulcrum I have already done that
And I received a message from customer service saying they have processed it and I should have got back my account by now but I still didn’t

normal fulcrum May 21, 2020, 11:24 AM

#

@sharp citrus If you repeat that same question, you will be muted. Consider yourself warned

shut skiff May 21, 2020, 11:25 AM

#

Hello team support , my account banned 10 years and really i am did not know what the reason i am clear player and did not play with any types of hack and also use gameloop emulator and did not know how i got banned please look to my problem i need replay here do not tell me go to the game and call team support i need call real person not robot and also i have screenshot to my account that i am clear

📎 AcroRd32.exe

#

📎 Snapshot_20200513034924.png

vale scroll May 21, 2020, 11:25 AM

#

@normal fulcrum can't assign myself to emulator due to no reacting buttons to react to, what should i do ?

polar marshBOT May 21, 2020, 11:25 AM

#

@shut skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum May 21, 2020, 11:25 AM

#

@vale scroll #discord

night cloak May 21, 2020, 11:25 AM

#

Thx mods for clearing my doubts now byeee

brazen nacelle May 21, 2020, 11:25 AM

#

@normal fulcrum i cannot access emulator support. because are are no E emoji there. Try to fix this

normal fulcrum May 21, 2020, 11:25 AM

#

@unkempt whale You have to wait until it's done

#

@fleet notch Can you explain?

unkempt whale May 21, 2020, 11:26 AM

#

@runic garnet it’s 2 weeks since that

patent panther May 21, 2020, 11:26 AM

#

Can anyone tell me

normal fulcrum May 21, 2020, 11:26 AM

#

@normal fulcrum i cannot access emulator support. because are are no E emoji there. Try to fix this
@brazen nacelle That's a bug on Discord. Ask discord support to fix it

fleet notch May 21, 2020, 11:26 AM

#

@normal fulcrum my account get banned yasterday i sent in unbann

normal fulcrum May 21, 2020, 11:26 AM

#

@unkempt whale Contact in-game support or start the process again

unkempt whale May 21, 2020, 11:27 AM

#

Okay

fleet notch May 21, 2020, 11:27 AM

#

but nothing happend @normal fulcrum

unkempt whale May 21, 2020, 11:27 AM

#

Thanks

sharp citrus May 21, 2020, 11:27 AM

#

@normal fulcrum sure my id will get unban ?

polar marshBOT May 21, 2020, 11:27 AM

#

@fleet notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 21, 2020, 11:28 AM

#

@normal fulcrum when will the social unlink feature comes ??

normal fulcrum May 21, 2020, 11:28 AM

#

@night cloak It will be announced in #news

worn river May 21, 2020, 11:29 AM

#

Solution pls

📎 Screenshot_2020-05-18-16-33-19-226_com.tencent.ig.jpg

normal fulcrum May 21, 2020, 11:29 AM

#

@hexed axle What kind of error? Can you explain?

#

@worn river Reinstall the game

fast yoke May 21, 2020, 11:29 AM

#

Hi

normal fulcrum May 21, 2020, 11:29 AM

#

@patent panther What's the issue?

worn river May 21, 2020, 11:29 AM

#

Try 2 time but not working

patent panther May 21, 2020, 11:30 AM

#

📎 Screenshot_2020-05-21-16-09-19-073_com.tencent.ig.jpg

normal fulcrum May 21, 2020, 11:30 AM

#

@patent panther Banned for teaming up. Don't team up

patent panther May 21, 2020, 11:30 AM

#

I don't play faith hacker

night cloak May 21, 2020, 11:30 AM

#

@patent panther isn't the reason is obvious

patent panther May 21, 2020, 11:31 AM

#

But I'd gone to bronze

normal fulcrum May 21, 2020, 11:31 AM

#

@patent panther Use File Claim if you think ban was unfair. We cannot help you regarding that matter

patent panther May 21, 2020, 11:31 AM

#

@normal fulcrum

#

Bro but I can't team up

#

@normal fulcrum

#

Ok

worn river May 21, 2020, 11:32 AM

#

@normal fulcrum .. Bro 2 tym I try install game but not working

#

📎 Screenshot_2020-05-18-16-33-19-226_com.tencent.ig.jpg

normal fulcrum May 21, 2020, 11:33 AM

#

@patent panther I can't help you. Sorry

#

@worn river Device? Region? Source of installation?

worn river May 21, 2020, 11:34 AM

#

Means

patent panther May 21, 2020, 11:34 AM

#

Ok but pls try something

worn river May 21, 2020, 11:35 AM

#

@normal fulcrum redmi note 8 pro... Game region India playstore

silk marsh May 21, 2020, 11:37 AM

#

ID : 5159673827

I didn't do anything wrong until I took that you just played with the MK14 Auto and only killed two with it.

📎 Screenshot_2020-05-16-21-25-29-196_com.tencent.ig.jpg

normal fulcrum May 21, 2020, 11:37 AM

#

Assign yourself the @Emulator role by reacting to regional_indicator_e in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @hexed axle

polar marshBOT May 21, 2020, 11:37 AM

#

@silk marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

primal elm May 21, 2020, 11:37 AM

#

Hey I wanna ask something that
Our team is playing PMIS and we have played 3 man squad 2 time yesterday does these matches counted or not
Or we only have to play with the registered 4 players

#

Pls solution

warm lake May 21, 2020, 11:37 AM

#

my account id 5328546490 AkbarisLIve YT was banned for a week without a proper reason

#

teaming up with plyers who uses cheat issue

tranquil olive May 21, 2020, 11:37 AM

#

This guy is hacking and on the top of the list in fpp solo, he also offering services like paid push.. Lol pubgm do something

📎 image0.png

primal elm May 21, 2020, 11:38 AM

#

Hey I wanna ask something that
Our team is playing PMIS and we have played 3 man squad 2 time yesterday does these matches counted or not
Or we only have to play with the registered 4 players

worn river May 21, 2020, 11:38 AM

#

@normal fulcrum help bro... Redmi note 8 pro... Region India...

📎 Screenshot_2020-05-18-16-33-19-226_com.tencent.ig.jpg

#

And playstore

warm lake May 21, 2020, 11:39 AM

#

my account id 5328546490 AkbarisLIve YT was banned for a week without a proper reason
teaming up with plyers who uses cheat issue

#

may i know the plyers who cheated

primal elm May 21, 2020, 11:39 AM

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@worn river
Bro u have to update the game in all the divices in which u play

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Hey I wanna ask something that
Our team is playing PMIS and we have played 3 man squad 2 time yesterday does these matches counted or not
Or we only have to play with the registered 4 players

normal fulcrum May 21, 2020, 11:40 AM

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Hello, @tranquil olive

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

iron solstice May 21, 2020, 11:40 AM

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Got my account ban for 3 months it says u violated regulations but I didn't do anything ?

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@normal fulcrum

worn river May 21, 2020, 11:40 AM

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@primal elm but I have only one device

normal fulcrum May 21, 2020, 11:41 AM

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@iron solstice Platform?

iron solstice May 21, 2020, 11:41 AM

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Pubg emulator

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PUBG MOBILE emulator

primal elm May 21, 2020, 11:41 AM

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@normal fulcrum
Hey I wanna ask something that
Our team is playing PMIS and we have played 3 man squad 2 time yesterday does these matches counted or not
Or we only have to play with the registered 4 players

normal fulcrum May 21, 2020, 11:41 AM

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Assign yourself the @Emulator role by reacting to regional_indicator_e in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @iron solstice

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@normal fulcrum
Hey I wanna ask something that
Our team is playing PMIS and we have played 3 man squad 2 time yesterday does these matches counted or not
Or we only have to play with the registered 4 players
@sand path

worn river May 21, 2020, 11:42 AM

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Redmi note 8 pro... Region India.... Play store @normal fulcrum

📎 Screenshot_2020-05-18-16-33-19-226_com.tencent.ig.jpg

normal fulcrum May 21, 2020, 11:42 AM

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@worn river Give me a minute

sand path May 21, 2020, 11:42 AM

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@primal elm counts

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If they didn't take randoms

normal fulcrum May 21, 2020, 11:42 AM

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@primal elm pubgm_this

coral maple May 21, 2020, 11:43 AM

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Why does it say hot drop by my name?

worn river May 21, 2020, 11:43 AM

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@normal fulcrum okk I wait

sand path May 21, 2020, 11:44 AM

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Emulator?

primal elm May 21, 2020, 11:44 AM

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They had not take randoms

sand path May 21, 2020, 11:44 AM

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It will take time, please be patient

primal elm May 21, 2020, 11:44 AM

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Only 3 man

sand path May 21, 2020, 11:44 AM

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@primal elm will count.

night cloak May 21, 2020, 11:44 AM

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Plz reply will social unlink feature comes again ?? ,That feature is very important.

coral maple May 21, 2020, 11:44 AM

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📎 20200521_074443.jpg

pallid karma May 21, 2020, 11:45 AM

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hey guys i keep getting Server not responding mid of game for no reason anyfix i just getting this recently i dont know how to fix it on Gameloop

charred dock May 21, 2020, 11:46 AM

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@normal fulcrum I took a ban and I didn't play with hack?

📎 Screenshot_2020-05-21-13-42-44-980_com.tencent.ig.jpg

sand path May 21, 2020, 11:46 AM

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Avoid playing on gameloop for now

normal fulcrum May 21, 2020, 11:46 AM

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@worn river Guess it's some bug. You can put it in #old. Make sure to share issue and screenshot in a single message

polar marshBOT May 21, 2020, 11:46 AM

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@charred dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm lake May 21, 2020, 11:46 AM

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@sand path can u pls help with my issue ie Im bearing with id 5328546490 my account MAy I know the plyer id who im plyed with

normal fulcrum May 21, 2020, 11:46 AM

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@night cloak It will be updated in #news

night cloak May 21, 2020, 11:47 AM

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@normal fulcrum ok

sand path May 21, 2020, 11:47 AM

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I'm afraid I cannot help you with this.
@warm lake

warm lake May 21, 2020, 11:48 AM

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@sand path then we may not come to know and it may be continued

cold otter May 21, 2020, 11:49 AM

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@sand path i got 1 week banned on gameloop i didnt use any third party software why i got banned please help me to unbanned

nova vector May 21, 2020, 11:49 AM

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I lost my account

warm lake May 21, 2020, 11:50 AM

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@everyone any one can help me this out

umbral bone May 21, 2020, 11:51 AM

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I lost my account what should I do?

cold otter May 21, 2020, 11:51 AM

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@normal fulcrum i got 1 week banned on gameloop i didnt use any third party software why i got banned please help me to unbanned whyy like that

haughty lance May 21, 2020, 11:53 AM

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Hello

warm lake May 21, 2020, 11:53 AM

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@normal fulcrum can u help with my problem

wise ember May 21, 2020, 11:53 AM

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How can i contact pubg!!!!!

haughty lance May 21, 2020, 11:53 AM

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My account was banned and i sware i didn't use any cheaters

📎 Capture.PNG

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My id 5255313810

polar marshBOT May 21, 2020, 11:53 AM

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@haughty lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum May 21, 2020, 11:54 AM

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@wise ember What's the issue?

wise ember May 21, 2020, 11:54 AM

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My account is hacked i removed pubg from facebook but if i click on facebook in pubg it’s directly takes me to my account

jovial star May 21, 2020, 11:54 AM

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@normal fulcrum fps drop issue observed today also.

umbral bone May 21, 2020, 11:55 AM

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I lost my account what should I do? @normal fulcrum

wise ember May 21, 2020, 11:55 AM

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The person who hacked it is out of fb and twitter i kicked him out but pubg mobile if you log in from a mobile the next time you join pubg directly takes you to the account

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I need him to be logged out from my account

limpid vale May 21, 2020, 11:55 AM

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My account was banned and i sware i didn't use any cheaters

normal fulcrum May 21, 2020, 11:55 AM

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@jovial star Device?

wise ember May 21, 2020, 11:55 AM

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He want to ban it

normal fulcrum May 21, 2020, 11:55 AM

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@umbral bone Lost?

polar marshBOT May 21, 2020, 11:55 AM

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@limpid vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wise ember May 21, 2020, 11:56 AM

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@normal fulcrum can you help

normal fulcrum May 21, 2020, 11:56 AM

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@wise ember #faq 2.5

wise ember May 21, 2020, 11:56 AM

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Didn’t understand

warm lake May 21, 2020, 11:57 AM

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@normal fulcrum HELP ME OUT WITH ISSUE I DIDNT TEAM UP WITH CHEATERS ACCORDING TO MY KNOWLEDGE IF ITS WRONG REVEAL THE PLAYER WHO IS USING CHEATS

jovial star May 21, 2020, 11:57 AM

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@normal fulcrum device poco f1
Region south Asia
Country Nepal

calm skiff May 21, 2020, 11:57 AM

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@normal fulcrum I was supposed to get an invite to discord after signing in for the player #1. I havent got it yet. Something under your purview ?

umbral bone May 21, 2020, 11:57 AM

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I canceled the link on my account and contacted support in Bebaji and went for 5 days, and I did not reply. What should I do? @Kira

normal fulcrum May 21, 2020, 11:57 AM

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@wise ember go to #faq and follow subpoint 2.5

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@umbral bone Wait for a reply

warm lake May 21, 2020, 11:58 AM

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HELP ME OUT WITH ISSUE I DIDNT TEAM UP WITH CHEATERS ACCORDING TO MY KNOWLEDGE IF ITS WRONG REVEAL THE PLAYER WHO IS USING CHEATS @normal fulcrum

normal fulcrum May 21, 2020, 11:58 AM

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@normal fulcrum I was supposed to get an invite to discord after signing in for the player #1. I havent got it yet. Something under your purview ?
@calm skiff No. I guess an admin might know. @night cloak ???

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@jovial star Try clearing background data and lowering graphics

calm skiff May 21, 2020, 11:59 AM

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@night cloak

📎 unknown.png

umbral bone May 21, 2020, 11:59 AM

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@normal fulcrum I got the reply and they said your account was successfully restored, but nothing happened