questions

[lofty trail]

@sand path I need help can you come to dms?

[sand path]

Regarding?@lofty trail

[muted cipher]

Can u please fix this

M getting this view in phone

[lofty trail]

regarding a game I played today

[night cloak]

@night cloak no advertising

[limpid comet]

pubg id:5119222187

[sand path]

Share it on Twitter

[lean frigate]

We've registered for PMIS, we did registration before this new update. But unfortunately or fortunately, one of my team member's account has been lost due to some unlink. We reported the issue, but didn't get his id back. Help me with this please.

[storm flume]

You can contact the customer service via the game settings, @lean frigate. Refer to subpoint 5.3 in #faq for further instructions.

[modern sedge]

Ios login keyboard disappear anyone know how to fix it?

[night cloak]

Hello

Phone number link dont show

Why

[storm willow]

@night cloak not available for everyone still under testing

[night cloak]

Okay thank you

Because someone logging in my account

[storm willow]

@night cloak you need to logout all sessions from linked social account and turn on two factor authentication

[night cloak]

He have my facebook account

Stolen

This is my account 😭😭

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral silo]

my account has been lost due to some unlink. I reported the issue, but didn't get my account back. Help me with this please.

[storm flume]

If you have encountered an issue with the account unlinking feature, @feral silo, please ask in #708032127458869340.

[loud fulcrum]

Hey I received this 2 times

[polar marsh]

@spice zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final fjord]

Hi

I have account pubg mobile

Only connected to Facebook program, a thief quickly set up a Facebook account, logged into my Bobgie Mobile account, and linked the account to Twitter.

I request that Twitter be canceled from the pubg account

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @final fjord. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rustic carbon]

Is there anybody who get their account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic carbon, please ask in #708032127458869340.

[night cloak]

Is it allowed to use the GFX Tool to raise FPS?

[snow elk]

again pubg mobile is filled with lots of hackers. 😣

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

@storm flume Well thank you

[cold ermine]

Someone still my account in facebook and he delete my friend .. I linked my account of pubg by twitter and Facebook.. I can open game by twitter just .. but Facebook I can’t

What can i do ?

[charred abyss]

I want to change my country region but icon doesn’t appear to me any one can help ?

[craggy blade]

@cold ermine Contact FB support and read subpoint 2.8 in #faq

[violet barn]

@cold ermine You need to recover your Facebook account. There is no way to unlink facebook right now.

[storm flume]

If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.

[cold ermine]

@itsShooter I can't, the hacker take the Facebook and change all information

[violet barn]

@cold ermine Contact facebook support for this issue.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @cold ermine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@charred abyss your region

[charred abyss]

Egypt

[cold ermine]

Ok thanks all 🙏🏼

[night cloak]

It's not available in that region@charred abyss

[charred abyss]

Is it related to events its not appear for me

I don’t get all events either my friends and they have the access to change the region easy the icon appear to them but its doesn’t appear to me in settings and appear to them !!!!

[edgy cliff]

how should i spread my clan link and where we need pubg players

[craggy blade]

@edgy cliff if you need players for Clan. Message in #clans

[edgy cliff]

but i cant talk there why?

[craggy blade]

@edgy cliff You need to be level 10 in the discord server. If you want players message in #activities

[edgy cliff]

l

k

[tardy sand]

How do I know the report cheaters channel is open

[craggy blade]

You can check the channel daily. Once it is opened you can report. @tardy sand

[tardy sand]

@craggy blade any fixed times

[craggy blade]

No

[craggy blade]

@tardy sand You can report cheaters in-game and you can report cheaters to customer service too..

[violet barn]

Is this a glitch? My friend opened crates but it showed up like this. Can anyone help? @night cloak @elfin canopy

[polar marsh]

@narrow solstice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@violet barn #old, it does seem to be a visual glitch...check your inventory

[violet barn]

@sand path He checked the inventory but got nothing. He opened nearly 25 crates but nothing. @mint cairn

[sand path]

I'm sorry, but only customer service can help with item related issues.

[charred abyss]

Is it related to events its not appear for me

[mint cairn]

@sand path 😫 To whom I need ask about this

[charred abyss]

I don’t get all events either my friends and they have the access to change the region easy the icon appear to them but its doesn’t appear to me in settings and appear to them !!!!

[sand path]

@mint cairn did you try contacting customer service in game?

[mint cairn]

No I dont know how to do that

[storm flume]

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

[mint cairn]

I cannot do that can any one help me

@sand path

[violet barn]

@mint cairn open game and go to settings, there is an option "customer support". Click on that and tell them your problem

[mint cairn]

Then why is this discord

😩

Will they help me in that for sure

[livid mango]

Hello i have account Pubg (facebook)but i cant enter,shows new account

[polar marsh]

@livid mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spiral turret]

How can I remove the facebook from my account? Some one hacked it

[simple cipher]

@livid mango contact customer service

[crisp spear]

Hi any admins here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crisp spear. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@crisp spear Yes?

[crisp spear]

I spoke to u alredy hope

[night cloak]

Then why are you looking for Admins?

[polar marsh]

@young chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy surge]

We want old KD SYSTEM! 🙏

[spring zephyr]

@craggy surge You can give your feedbacks in the #old channel.

[storm willow]

@craggy surge I think the new calculation won’t after anything, because it isn’t a individual change.. people will adopt it soon.

[low wave]

Hackers

[storm flume]

Hello, @low wave!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[void drift]

Hey! So with progress missions i got a 2 outfits pants and a sweater. I reported it but still got no response. What should I do?

[nova bloom]

This is how your dev team suppose the legits player to push right?

[polar marsh]

@nova bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@polar marsh You can report them via the in-game reporting system.
They should get banned for teaming up. (Starting from 1 day)

[gray sigil]

@spring zephyr When will I receive the internal update link to phone number ?

When will I receive the internal update link to phone number ?

[sand path]

Scraps I think

[void drift]

Hey! So with progress missions i got a 2 outfits pants and a sweater. I reported it but still got no response. What should I do?

[old ledge]

Can someone tell me the PUBG tier reset syestem

[lofty trail]

@sand path can I get help related to pmis here?

[old ledge]

need help pls

[marble thicket]

Can i get help regarding PMIS?

[crisp garden]

Go to indian pubg mobile server and go to pmis-support

[marble thicket]

@crisp garden indian PUBG MOBILE server sucks, they all reply like robots . Asking Google is better than it

[crisp garden]

Well they got better knowledge about pmis than here

[marble thicket]

@crisp garden nope i don't think so, here admins make us understand better than those people in that server. Telling from my personal experience

[polar marsh]

@surreal geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty trail]

Can I get link for pubgm India server?

[night cloak]

The mobile number and email linking are for regional events. It is not available globally. Feel free to email [e-mail]. There might be a delay with the response because of the current pandemic, @gray sigil.

[lofty trail]

@night cloak how do I get the link of indian pubg mobile official DC server

[night cloak]

You can refer to #613267301243944960 for community partners list, @lofty trail.

[blazing marten]

Hey any staff member online ?

[hard hill]

I met with 2 hackers today

[blazing marten]

I think you should change the staff on PUBGM Indian server

No is ready to give response to Support chat

[hard hill]

I have video footage

[blazing marten]

they are all busy to chat

[hard hill]

Mmm

[void drift]

Hey! So with progress missions i got a 2 outfits pants and a sweater. I reported it but still got no response. What should I do?

[gusty crypt]

@somber solstice @merry sandal
My game OBB file keeps on deleting automatically. It's been more than 10 times. I have kept a copy of OBB in some folder and I keep on copying it in the 'com.tencent.ig' folder. It gets deleted after 4-5 hours. I have no antivirus application. I have installed the game from play store.

And I also have in-game problem. Whenever I play Arena, players are not visible at the beginning of the match. They can see me and kill me, but I can't. After sometime like 10-15 kills or sometime the whole match it doesn't come.

My device- Vivo v15
Android version- 9
Processor- 2 GHz Snapdragon 675 octa-core
RAM- 8GB
Storage- 128 GB

My Game ID- 571343614
My Game Name-DN々ClashKing

Please help me out...

[night cloak]

Hello please ban SmartGaga emulator. Gameloop now gives ban with every hack but every hacker are now switching to SmartGaga emulator. Situation is becoming the same like Season 8 where every lobby is filled with hackers. Please do something. Make the game detect specific files of this emulator and give ban to everyone playing with it. Gameloop is PUBG's official emulator and no other emulator should be used.
#cheater-reports

[rustic carbon]

Still there is no sign of unlink lost account recovery.

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic carbon, please ask in #708032127458869340.

[rustic carbon]

Most annoying bot @storm flume

[storm willow]

@night cloak we recommend only Gameloop. You can post this in #old

[gusty crypt]

😫

[night cloak]

Sir but hackers are using

Smartgaga

to hack

please ban that emulator

[storm willow]

@rustic carbon you need to wait for Customer service to process your request. Wait patiently

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @gusty crypt.

[gusty crypt]

@storm willow is there any mode which can be played more than 1 hr???

[storm willow]

@gusty crypt no

@gusty crypt for emulator related queries use #emulator-support

[gusty crypt]

But in my Friends list there was 1hr 1min

@storm willow no...I don't have emulator

[storm willow]

It’s just a bug

[gusty crypt]

Ohh.... ok

[storm willow]

Oh sorry, I got confused you with other emulator player lol. @gusty crypt

[gusty crypt]

Oh okay...👍

@storm willow bro can u please inform Edna?

[normal fulcrum]

@gusty crypt Regarding the issue where OBB files are getting deleted. Game has nothing to do with it. Something is wrong with the device. Try Factory Reset or visit service center of your device manufacturer

[gusty crypt]

Oh....

Okay

Arena?

[normal fulcrum]

That must be happening due to the issue with OBB file. Game is losing the cache data and it is slowing it down. It should be fixed once your OBB file issue is fixed

[night cloak]

Help

Where is my season 12 profile gone???? Please help

Nd there is issue in popularity ranking as well it showing me 0 but i have more then 150k

@storm willow @normal fulcrum @gusty crypt @

[storm willow]

@night cloak we are aware of that season profile, will be fixed soon. Please send your Char ID

[nova bloom]

Please let me know when I report player why am i muted?

Fix your machete bot

[storm flume]

Hello, @nova bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@storm willow

[storm willow]

Follow the above instructions @nova bloom ^

[storm willow]

Got it @night cloak thank you

[nova bloom]

I cant write that keyword else it will again mute me just b## them

[unique mica]

i got Nokia 5 , 3 gigs of ram.

[night cloak]

@storm willow y u need it???

[nova bloom]

6 players teamup is it a joke?

Then how legit players will push

[storm willow]

@nova bloom report them ingame

[nova bloom]

I got dropped from 0.6% to straight 1.9%

Will I get compensation? If they are b###ed

[oblique spindle]

I got this message after accidentally unlinking my account , but I still can’t access my old account what should I do ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @oblique spindle, please ask in #708032127458869340.

[storm willow]

@night cloak we are collecting information on that issue, please share your Char ID and device info / region

@nova bloom https://discordapp.com/channels/393088095840370689/481197473403240451/710698468951326732

[native swan]

my account is linked with Facebook/Twitter.
Facebook is disabled long time ago, but im getting logged in from another location message, im sure no one logged in to my Twitter [ checked Apps and session , and im using 2-factors authentication]

I tried to contact the Customer Service but its useless.

Kicked me from match 2 times today morning

[formal nexus]

there is still lobby glitch it was showing my friend in game for 48 minutes today

[brazen cargo]

When will BLUEHOLE Mode arrive?

[night cloak]

@brazen cargo Most likely its gonna release soon

[signal aurora]

any support here ?

[night cloak]

@formal nexus can you add that in #old with a screenshot

@signal aurora yeah. Please do state the issue

[signal aurora]

Are you of support!
؟

[night cloak]

@native swan change your password

[wise ember]

Hello

[night cloak]

@signal aurora yeah, how can I help you

[wise ember]

Someone hacked my account

I got my fb and twitter back

But he is still logging in pubg

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @wise ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[native swan]

@native swan change your password
@night cloak i dont have access to Facebook anymore.

[night cloak]

The Twitter password @native swan

[native swan]

changed it + enabled 2-factor> The Twitter password @native swan
@night cloak

Can i unlink the facebook from my account ?

even i was having around 700UC

its gone

[polar marsh]

@signal aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tardy island]

@normal fulcrum my device is N2 M836
Processor snapd.625

[night cloak]

the unlinking feature is not available at the moment@native swan

[native swan]

So what should i do now ?

someone logged in to my account and he is spending my UC

its the 2nd time

1st time was 4/5 days before

The 2nd was today morning

[night cloak]

just do the logout from all sessions in twitter @native swan

[native swan]

I done this

There is no sessions

[night cloak]

make sure you havent shared the password with others

[wise ember]

Where can i contact pubg support

[native swan]

Its only my iPhone

[storm flume]

You can contact the customer service via the game settings, @wise ember. Refer to subpoint 5.3 in #faq for further instructions.

[wise ember]

They don’t respond

My account is hacked by someone and i need to talk to real person in pubg

[twilit palm]

@wise ember here can't HELP go in game support

[night cloak]

@native swan contact the twitter CS and PUBGM

[native swan]

where

[night cloak]

#faq 2.8 and 5.3@native swan

[native swan]

👍🏻

Thank you

[night cloak]

@wise ember regarding to that issue contact the social media platform and change your password and enable 2FA

[tardy island]

@normal fulcrum

[vast musk]

Hey guys need help , i am on redmi note 8 pro the game runs smooth but after the new update fps fluctuates its laggging everytime..am not able tonplay for past 2 days...Help !

[night cloak]

If you have experience a lag issue, please refer to #faq 4.8, @vast musk.

[twilit palm]

I want link to server pubg mobile mena

[normal fulcrum]

@twilit palm #613267301243944960

@tardy island What's the issue?

No such reports @azure folio

[nova spoke]

can i play pmis with one different player not register in my squard

[azure folio]

news channels in my country are publishing news all around

[toxic glade]

Why i don't get bam

[tardy island]

@normal fulcrum fps drops when ever I shoots

[jagged wharf]

I need help ☹️.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jagged wharf. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

@tardy island Which device is that?

[storm willow]

@nova spoke no, only matches with registered players will be considered

[jagged wharf]

May i please talk to a mod privately .

[normal fulcrum]

@azure folio I'll confirm

[tardy island]

@normal fulcrum my device is a Chinese device name N2 M836

[azure folio]

👍🏻 ... high court ordered telecom regulators to decide games fate

[nova spoke]

@storm willow one player in my squard connected fb id is deleted someone in pubg report his pubg id for killing teamates

[normal fulcrum]

@tardy island Is it from ZTE?

[azure folio]

pubg mobile dear.. not pubg pc..!

[tardy island]

@normal fulcrum No!
The company name is only China Mobile(N2 M836)

[jagged wharf]

Even i did every step right and provided all the information @normal fulcrum @night cloak

And already created an account with the same social media .

[night cloak]

Bruh the goldenspin is triggered. This is not game but gambling

[normal fulcrum]

@tardy island Looks like an old device. You have to either upgrade your device or play Pubg Mobile Lite

[tardy island]

@normal fulcrum but I'm facing this problem form the previous day

[night cloak]

All you have to do is wait until they recover your account, @jagged wharf.

[cobalt trench]

where are the account management options?

[jagged wharf]

Nah its not what the message says . @night cloak

[normal fulcrum]

@tardy island 3 gb ram is pretty low. And your processor is also older model

[cobalt trench]

Please Answer me

[tardy island]

@normal fulcrum better than redmi note 7&8 🙂

[cobalt trench]

😑

[pure flint]

I buyed uc but I did not get it in my account give uc to this account 5244794735 anyone can help

[elfin canopy]

Contact customer support, @pure flint

[cobalt trench]

where are the account management options?

[polar marsh]

@agile tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tardy island]

@normal fulcrum Thanks for giving your time ❤

[pure flint]

@normal fulcrum help

I buyed uc but I did not get it in my account give uc to this account 5244794735 anyone can help

[elfin canopy]

Contact in-game customer support, @pure flint.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @agile tangle.

[left mantle]

There us a new glitch

There is new glitch incpubg mobile

[night cloak]

Why is the spectators name gone ??? Just WHY

[left mantle]

player showing 8hrs playing game if he is in a lobby

Voice Glitch

[elfin canopy]

It's a newly added feature, @night cloak

[left mantle]

Again Again Restart

[elfin canopy]

Post about it in #old, @left mantle.

However restarting solves it temporarily.

[left mantle]

#old Sir please solve lobby glitch Problems

[night cloak]

@left mantle use the channel #old to report bugs

[agile tangle]

When will erangel 2.0 come?

[storm flume]

We currently do not have a specific release date for the upcoming update, @agile tangle. Once we do, we will publish further information in #news.

[tawny pine]

i just wanna ask to staff dont u even have a person workin in tencent company to check people in top 100 in servers. Half of them low lvl and teir kd like last season 1.5 this season more than 10. They re Clearly hackers. But u re waiting for people to report them with videos. Most of players dont even know how to report just cursing to them and pass on.

[polar marsh]

@rapid lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@reef niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne shale]

My account get havked

My account was hacked

[sand path]

Can you login @nocturne shale

[jovial vapor]

when will i get the crossbow challenge outfit?

[pure flint]

I didn't get any response @left mantle please give uc to this account 5244794735

[night cloak]

lol

that is not going to happen

[hollow heath]

Ban ip address of the cheaters

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@pure flint for issues related to UC purchases please do contact the in-game customer service, as we discord staff's cant help you with that

@hollow heath you can give suggestions in #old

[slate knoll]

Why is the game like this I.
I can’t turn on my mic.my control keep restarting.my mic is on for half of the game and then it just cut of even if it on no one can hear me. And the render continue even I’m fighting the enemy.

[night cloak]

Aim assist issue 🤔

[slate knoll]

And when someone is spectating me I ant see the name

[night cloak]

What's the issue with aim assist it literally doesn't work

[trim tiger]

Whenever I play a message comes we have terminated your connection due to data error with client how to solve this...

[storm flume]

Please refer to subpoint #4.11 in #faq for further information, @trim tiger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wise ember]

Where i can contact pubbbg

[viral ocean]

Whats wrong with my friend's game?

The game keeps crashing

My friend did nothing to the game

[soft sparrow]

Hello i have my pubgm account hacked via facebook. I have disabled my fb account but the hacker has his gmail on my account already. I am still able to use my account but won't be login again if i logged out. Whay should i do ?

[summer cedar]

Hello I lost access to the facebook account linked to my account, how can I remove it from my account?

[sand path]

@soft sparrow Facebook was hacked? What about your second login option??

[soft sparrow]

@sand path I didn't link it anything else

[sand path]

Ahhhhhh content customer service in game and follow this. Make sure to never logout until then.

If you logout. Account will be lost forever.

[soft sparrow]

Guess what, the game kicked me out cuz the hacker logged in after i did

[wispy escarp]

This game is so bad because the hacking👍

[storm flume]

Hello, @wispy escarp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

@soft sparrow
Where did you gave away your details.

[soft sparrow]

I never did

Somehow that guy manged to hack fb account

[sand path]

He got your fb details from somewhere

[soft sparrow]

I have no idea where or who could be reason for this

[sand path]

So you lost access now?

[soft sparrow]

But i managed to disable my fb account and contacted fb service. I am waiting for them to confirm my identity and sent them selfi with card id.

Yep , only Lux account is left now :/

[sand path]

Yeah that's one way to recover.

[soft sparrow]

Yea :0

Thanks for your help, nyero However my luck didn't help even to contact costumer service

[elfin canopy]

If you're managed to recover your facebook account, please enable 2 factor authentication for it, @soft sparrow.

[sand path]

you've*

[viral ocean]

Is there anyway to fix my friemd's game?

[soft sparrow]

Yes, thanks @elfin canopyy.

[viral ocean]

*friend's

[sand path]

@viral ocean
Force stop it
From app settings.
Clear cache
If that doesn't works
Clear data too.

[viral ocean]

Ok thanks for the suggesrions

[nocturne shale]

@sand path no bro he changed all thing

[sand path]

[e-mail]

Write formally to this mail.

[grim garnet]

My Twitter Account has been hacked and since my pubg account was also link with same Twitter Account along with my Gmail Account. The Hacker is getting access to my pubg account through Twitter. Please delink my Twitter Account, As I can't do it from my end.
I have already mail

[polar marsh]

@upper charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[burnt prism]

Dear all, I need to speak with someone in pubg mobile support that really cares about the customers since all this is a business and the game was created for the company to gain money. It seems there a misjudgment in a lot of stuff. I hope someone would read this and approach me in direct .

[ebon maple]

Dears customers support not reply for 9 days now?!

[kind scaffold]

i didn't get a confirmation about Pubg mobile india series registration 2020

[calm stratus]

The game dies slowly, hackers more than normal players 😐😪

[short eagle]

@ebon maple it may take up to 90 days for support to respond

[ebon maple]

Very nice 👍

[kind scaffold]

i didn't get a confirmation about Pubg mobile india series registration 2020

[spring zephyr]

@kind scaffold Join the Indian PUGM discord server from the #613267301243944960 .
And ask questions about PMIS in the PMIS-support channel in that server.

[void drift]

Hey! So with progress missions i got a 2 outfits pants and a sweater. I reported it but still got no response. What should I do?

[spring zephyr]

Hello, @calm stratus !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ebon maple]

Its not support problem we are so stupid when we invested big amount of money in this game

Thank you pubg

[void drift]

Hey! So with progress missions i got a 2 outfits pants and a sweater. I reported it but still got no response. What should I do?

[polar marsh]

@pallid karma:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Does anyone has solution to that?

I mean this?

Ugh pls DM me if you know how to solve it

[sand path]

Please put it in #old too with device uid and country.

Try routine repair. @night cloak

Wait, looks like you havent downloaded the resource packs. @night cloak

[night cloak]

IG so

Like I download it on my PC today and their's tgus

This*

[void drift]

@sand path could you maybe help me to

[sand path]

Downloading resource pack should fix this. @night cloak

Contact customer service in game for item related issues. @void drift

[night cloak]

Mhm lemme try

[void drift]

I tried. But its just a bot

Could you explain on how that works? Costumer service .

To get a real person

[sand path]

When they send FAQ-
Reply
No they didn't help

[void drift]

Ok I'll try that

[night cloak]

@sand path thanks btw

Downloading resource packs

[craggy blade]

Hi, @sand path

[sand path]

Asia server?

[craggy blade]

Yes

[sand path]

Please check again

[craggy blade]

Thanks. @sand path

[twin girder]

Please help, I waited three days after receiving the message and my account didn’t return

Anyone can help me?

[simple cipher]

@twin girder start the new conversation with them and repeat the same process

[twin girder]

Thanks @simple cipher

[simple cipher]

@twin girder np

[hollow sun]

Someone hacked my Twitter account and stole my pubg account.
Account id: 5178408944
Can anyone help me ?!

[spring zephyr]

@hollow sun Please read #faq 2.8

@hollow sun And if you have recovered your social media account but the hacker has linked his/her account to your ID then read #faq 2.5

[night cloak]

5355605438 He is cheater he did scam of 5k popularity how can I report him???? @twin girder @simple cipher @hollow sun @spring zephyr

[spring zephyr]

@night cloak Scam for 5k popularity?
Can you explain your issue in detail?

[nocturne fiber]

I can't enter the Europe server. Says my ping is at 80 but I'm not able to enter the game. Each time I try to go in I get stuck on the loading page. Already lost 50+ points because of this.

It keeps saying match server no response.

[night cloak]

I want to exchange popularity and in exchange gift section I send msg and then he requested me then he said he have 5 cannon worth 5k so I send him 25 bikes and he abuse me and gone @spring zephyr

[nocturne fiber]

I try again and again but still says the same thing.

[night cloak]

@spring zephyr please help

[spring zephyr]

@night cloak Unfortunately, you can't really do anything about that. You were the person who trusted him.

[night cloak]

😭😭😭😢

[nocturne fiber]

Can anyone help?

?

Anyone? I reported this and nothing. 😒

[rich steppe]

Pls Tell me That How we Qualify for PMIS ,where We Have to start Match

[spring zephyr]

@rich steppe Join the Indian PUBGM discord server from the #613267301243944960 .
And ask questions about PMIS in the PMIS-support channel in that server.

[mighty tulip]

سلام عليكم

help spaek arbac

[tired fractal]

what is the 'in match for 1 hour' bug? what causes it?

[nocturne fiber]

I can't enter the Europe server. Says my ping is at 80 but I'm not able to enter the game. Each time I try to go in I get stuck on the loading page. Already lost 50+ points because of this. It keeps saying server no response. I press the button to try again and it still stuck on loading page. Pls help.

[tacit bough]

Is there any way to change region before the 60Days duration end? I changed my region few days ago now i cant topup uc from local store to my account. 😩

[elfin canopy]

If you want assistance in Arabic, Please join MENA server.

https://discord.gg/pubgm-mena

@mighty tulip

No, @tacit bough. However you may use this link to buy UC if you are facing trouble purchasing via in-game.

https://www.pubgmobile.com/pay/

[marble berry]

In pakistan the pubg is goiing to be banned how i play pubg when pubg is banned in my country?? Any one help me about that

[elfin canopy]

It's just rumours, @marble berry. There's no authentic news regarding this.

[marble berry]

But is any way to play pubg ??

[elfin canopy]

You may report it in #old, @tired fractal.

However restarting solves it temporarily.

[nocturne fiber]

I can't enter the Europe server. Says my ping is at 80 but I'm not able to enter the game. Each time I try to go in I get stuck on the loading page. Already lost 50+ points because of this. It keeps saying server no response. I press the button to try again and it still stuck on loading page. Pls help.

[elfin canopy]

Contact your ISP, @nocturne fiber.

[nocturne fiber]

@elfin canopy what is isp?

[tacit bough]

No, @tacit bough. However you may use this link to buy UC if you are facing trouble purchasing via in-game.

https://www.pubgmobile.com/pay/
@elfin canopy

I used to buy uc from that site before. But after change my region in game now i cant, keep error "Please Choose another region to recharge"

[marble berry]

2nd problem i am emulator player but now i play pubg in real me 5 but i cant control scopes in pubg in mobile you are creaters of pubg give me best sensitivity settings i play every setings and i also tried through youtube but i cant find any help stil my 3x 4x 6x cant control help me

[elfin canopy]

Internet service provider, @nocturne fiber.

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @marble berry.

[nocturne fiber]

@elfin canopy my ping is at 80

@elfin canopy my wifi is connected

[marble berry]

No i need best sensitivity setings for my mobile

Not for emulator

Mobile name real me 5
4 ram 64 memory

[elfin canopy]

Ask in #pubg-mobile, @marble berry

[polar marsh]

@rich blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble berry]

Who help me in pubg chat

[muted cipher]

Game keeps on crashing any solution? Already reinstalled

[spark isle]

I want to ask that can we change in game name after registration in pmis2020

[marble berry]

My mobile cant support hd grapichs can i use gfx tool tell me

[craggy blade]

@marble berry No.

@muted cipher please read 4.7 in #faq

[tacit bough]

@marble berry lol the 1st time i saw ppl asking for setting in pubgm_support. Dont use others setting as different player use diff system/setting. Go practice in training ground to find your own best setting. Copying others setting wont help you.

[marble berry]

Hehe i tried every thing

[polar marsh]

@honest mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marble berry]

You are crazy supporters why you cant help any one

If you cant help then why you made this discord

Crazy

[vagrant onyx]

@marble berry no legit way to support HD go graphics

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @marble berry.

[atomic hollow]

Hi, how to unlink the account from Facebook ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @atomic hollow, please ask in #708032127458869340.

[vagrant onyx]

@marble berry upgrade your device is the only way

[marble berry]

But why you not giving tips about 4x 6 x

[vagrant onyx]

@marble berry they give some tips old days

4x , 6x tips you have to look for it

[marble berry]

How

Tell me

[atomic hollow]

someone here ?

[marble berry]

I am new player in mobilr

[tacit bough]

@marble berry u cry baby. Need spoonfeed everytime ? Know why pro player called pro? They practiced hard. Go practice 4-6 hours a day and it will help you. Play tdm match 2000 times and see how you can improve your reflex. I used to copy other setting before but not anymore after hundreds of match

[marble berry]

Hihi lol play with me in tdm

I am not here for reflexes

I am here for tips and methods to fix this problem

[craggy blade]

Please move to #pubg-mobile @marble berry

[marble berry]

When you play with me in tdm you must cry @elhner

[atomic hollow]

nobody ?...

[craggy blade]

@atomic hollow You can't

That feature isn't available

[tacit bough]

Really @marble berry ? I doubt that

If you good why u need to ask for sensitivity setting here

[marble berry]

You say reflex not sensitivity

And i also tel i tried every thing for 4 x and 6x

[uncut finch]

Hi my account has been deprecated without doing anything how can I return it

[atomic hollow]

@craggy blade Ok thank you !

[craggy blade]

Welcome.

[uncut finch]

Please

[tacit bough]

And i also tel i tried every thing for 4 x and 6x
@marble berry they best way is spend lot of time to use it. Learn the way to ctrl recoil with gyroscope.

[night cloak]

Hi I need help... my pubg has no sound at all

[vagrant onyx]

@night cloak hello have you try to check your device settings for sound

please if you didn’t do log out from your account than hit the Repair button either you do Routine Repair or rest all settings

@uncut finch account banned ?

[plain geyser]

hello you are speak arabic?

[night cloak]

@night cloak Hello buddy, Try reinstalling your game or check your audio settings

Thanx will do

[vagrant onyx]

@plain geyser no arabic
if you want arabic support
ask in pubg mobile mena server

[night cloak]

you're welcome bud.

[plain geyser]

where arabic

[uncut finch]

@vagrant onyx Yeahhhh

[night cloak]

@plain geyser I can help you

Using translater ..

I guess

[uncut finch]

انا عربيه

[storm flume]

Please do not use any other language aside from English in this channel, @uncut finch. Refer to #613267301243944960 for language channels.

[night cloak]

If im allowed to.

oof

im not lmao

[plain geyser]

اساليه قولي له اريد الغاء حساب فيس بوك

[storm flume]

Please do not use any other language aside from English in this channel, @plain geyser. Refer to #613267301243944960 for language channels.

[night cloak]

@plain geyser Alright i understand you

So, you can use YouTube for that.

Go to your facebook, At log out page i dont know uhhh i forgot im sorry..

[uncut finch]

Ok I’m so sorry

[vagrant onyx]

@plain geyser on #613267301243944960 search for middle east , north Africa

[uncut finch]

Can you my help?

[night cloak]

yes

What's the problem>

[uncut finch]

Ok

[storm flume]

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

[plain geyser]

وش يقول لك

[storm flume]

Please do not use any other language aside from English in this channel, @plain geyser. Refer to #613267301243944960 for language channels.

[rapid swan]

Anyone mod on i have query about for pmis

[vagrant onyx]

For arabic support for pubg mobile go to #613267301243944960 search for middle east , North Africa click on that

[tired fractal]

What causes this?

[night cloak]

Hey, Why is there no Pakistan in #613267301243944960 @vagrant onyx

[tacit bough]

@tired fractal its a bug

[polar marsh]

@uncut finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@rapid swan ask in pubgm India server link in guidelines

[night cloak]

Okay, i wanna ask something.

[vagrant onyx]

@tired fractal Visual bug

[night cloak]

Im emulator player.

How do i get Emulator role

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[night cloak]

I cant react.

[rapid swan]

@rapid swan ask in pubgm India server link in guidelines
@storm willow bro they don't reply dead server no active mods nothing

[vagrant onyx]

@night cloak only one who can add or remove role are admin

also are you using discord browser

[night cloak]

i cant react anything.

[storm willow]

@night cloak ask in #discord an administrator will assign role manually

@rapid swan what’s the doubt ?

[rapid swan]

@storm willow Is it necessary to be on platinum V in tpp for pmis cause i play fpp more and pmis gonna be in tpp

[wise ember]

I contact pubg in the game from 2 days and I didn’t get any respond

Can anyone help me contact someone in pubg my account has been hacked

[night cloak]

@wise ember any screen shots of what is happening?

[storm willow]

@rapid swan what’s the instructions given ? During Registration

[vagrant onyx]

@wise ember you can try to contact social media support
for trying to recover your account
( its will take sometime )

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[storm willow]

Better to get platinum on tpp

@rapid swan

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @wise ember. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[rapid swan]

@storm willow ok .__.

[craggy blade]

@rapid swan Ranking Requirement. All players on a Team’s roster must have held a ranking
for PUBG MOBILE of “Platinum” or above, in any mode (TPP or FPP), at the
time of registration for the PUBG MOBILE India Series.

[vagrant onyx]

@wise ember This might help as soon as possible

[rapid swan]

Thx

[wise ember]

Machete2.0 my account is not banned that’s not the problem

[buoyant knot]

hello guys??

[shrewd umbra]

Heelo o want to ask a question

[heavy vortex]

How to give a video link in #cheater-reports if the video is not on you tube or any other platform but I have it in my device as a screen recording..

[buoyant knot]

@shrewd umbra yeap!!

[wise ember]

How i can talk to admins?

[buoyant knot]

@heavy vortex upload this video in a youtube channel..

[feral badge]

After 14 MB Update

[buoyant knot]

@feral badge where r u from

[heavy vortex]

But I don't have a you tube channel... 😋😋

[feral badge]

Bangladesh

[buoyant knot]

@wise ember mention admin or mod in this chat.....tnx

[wise ember]

#admin

[buoyant knot]

@feral badge কেমন আছ??

@wise ember plz use @

[heavy vortex]

Please answer me also..

[wise ember]

@woven raven

[shrewd umbra]

Hy

[buoyant knot]

@heavy vortex yeap bro

[heavy vortex]

I don't have a channel on you tube

[shrewd umbra]

I want to ask a question

[heavy vortex]

do I have to create one first?

[buoyant knot]

@heavy vortex yes

[heavy vortex]

ok

Thank you

[buoyant knot]

@shrewd umbra yes

@heavy vortex you are most welcome

[shrewd umbra]

How to know that my team is registere

In pmis

[daring gazelle]

Am i allowed to use VPN to play? Want to increase my ping from 20ms to 100ms at least so i dont get killed by someone who i haven't even seen

[shrewd umbra]

Please some one tell

[polar marsh]

@wise ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shrewd umbra]

@buoyant knot @polar marsh

[craggy blade]

@shrewd umbra You can ask that in Pubg mobile India server.

[shrewd umbra]

I want know that my team is selected or registerd

[buoyant knot]

@shrewd umbra i dont understand your question

[daring gazelle]

Any help for me please?

[buoyant knot]

@shrewd umbra which tournament

[shrewd umbra]

How to know that my team is registered in pmis

[buoyant knot]

@daring gazelle yes bro

[craggy blade]

@daring gazelle The usage of VPN is not recommended.

[shrewd umbra]

@buoyant knot pmis

[daring gazelle]

So it's okay if i'm in Russia and play within like German server?

I dont really care about these free skins etc, just the ping things haha

[barren wedge]

I just one to know when will lag will fix in this game pls tell me

[buoyant knot]

i am from bd and i have not enough knowledge on pmis

[daring gazelle]

Anyways, thanks for the tips

[barren wedge]

Please fix lags

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @barren wedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please do not use any other language aside from English in this channel, @paper agate. Refer to #613267301243944960 for language channels.

[tacit bough]

i am from bd and i have not enough knowledge on pmis
@buoyant knot but u're PUBG GOD. 😹

[hybrid prairie]

My Facebook account got hacked and that is the only account linked to my PUBG. Also my number is linked with my account. Please help me i want my account back. Please help i seriously need my account back. My number is attached to it if needed i can give proof. Just help me to revive my account back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @hybrid prairie, please ask in #708032127458869340.

[hybrid prairie]

I need to retrieve my account which was connected to my Facebook and my Facebook got hacked

[craggy blade]

@hybrid prairie Contact FB support and refer to subpoint 2.8 in #faq for further information.

[hybrid prairie]

@trim sigil ya fine

[storm flume]

Hello, @uncut jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@barren badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Yes? @night cloak

[night cloak]

We don't have any informatics about that@night cloak

[lyric elbow]

<@&639889499718942720> I got a message saying by now you should get your account back, but when I log in it still shos the new account

[storm flume]

If you have encountered an issue with the account unlinking feature, @lyric elbow, please ask in #708032127458869340.

[night cloak]

Not geting any lobby in krjp fpp duo erangle but I m getting lobby in all other servers and modes even krjp Vikendi duo I m geting lobbys? And it started since today morning...it was fine in all other days

[ripe cypress]

I registered pmis but how I can get I'd or pass ?

[elfin canopy]

You can ask about it in Indian server, @night cloak

[night cloak]

@night cloak #613267301243944960 you will find the server link

[night cloak]

Plz y I m not geting match making in duo krjp erangle map ..since today morning....it was fine before ????

[ripe cypress]

Please fixe this glitch

[night cloak]

@ripe cypress #old

[lyric elbow]

@night cloak can you address the question I asked?

[ripe cypress]

@night cloak ok

[low kiln]

@lyric elbow nice

[lyric elbow]

@low kiln 🙄

[olive relic]

Can I switch my Vietnamese account to global version?

[night cloak]

@olive relic no

@lyric elbow contact the Customer service about that issue

[ripe cypress]

Where to get pmis I'd or pass

[night cloak]

I don't know about that, you can ask that in the pubgm Indian server @ripe cypress

@night cloak might be due to the lower player counts

[ripe cypress]

Give me server link

[night cloak]

@ripe cypress it's in the #613267301243944960

[empty dragon]

@sober i have a request for you can you plz ask @PUBG MOBILE about Pakistan's tournament because we also want to play but eventually we can't

@night cloak

[hollow sun]

Someone hacked my Twitter account and stole my pubg account and changed the connection..
How can I get my account back?!

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @hollow sun. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hollow sun]

No answer there, I'm waiting now more than 1 week

[storm flume]

Please do not use any other language aside from English in this channel, @topaz nest. Refer to #613267301243944960 for language channels.

[lyric elbow]

@night cloak it is asking all the details again

This is what I've got earlier

[elfin canopy]

Try starting a "new conversation" again, @lyric elbow.

[lyric elbow]

I tried but it asks everything again @elfin canopy

UID and all

[elfin canopy]

Provide the correct details again.

[lyric elbow]

Just got a reply should do the process and wait again?

[elfin canopy]

How long it has been?

Since the reply came?

[lyric elbow]

2 days

[elfin canopy]

Start a new conversation again.

[lyric elbow]

okayy

[dark basin]

how do i fix this ?

[empty dragon]

@sober i have a request for you can you plz ask @PUBG MOBILE about Pakistan's tournament because we also want to play but eventually we can't @bold siren
@Mav

[white canopy]

Hello can someone help me out?
Everytime I start a Tdm Match everything in my gun gets unquiped and is in my inventory?
its only happening with the vector.
and yes i tried to fix data and restart the game and requip everything in the loadout center

@ me if u reply to me

[elfin canopy]

Try "routine repair", @white canopy.

And then make sure you add vector to your loadout

[white canopy]

i did
the extended mag is getting unequiped
Its in my backapack i have to manually equip it :/

but ill try that

Here's proof :|

[tired fractal]

where is season 12 recap?

[elfin canopy]

Can you provide me your;
UID:-
Device:-
Country:-
@tired fractal

Thank you, you may delete it if you want.

[fervent meteor]

My account was hijacked and stolen

[elfin canopy]

Recover your social media linked with your PUBGM account, @fervent meteor.

Refer to subpoint 2.8 of #faq.

[fervent meteor]

It cannot be recovered disabled and this was stolen from my account

Please, I want to recover my account

[elfin canopy]

Do you have access to your PUBGM account?

[tired fractal]

Can’t see season 12 here either

[fervent meteor]

Yes

[elfin canopy]

Yes, @tired fractal. We are aware of it too.

[tired fractal]

Alright

[elfin canopy]

Refer to subpoint 2.5 of #faq for further instructions, @fervent meteor.

[tired fractal]

Don’t want to complain or anything, just trying to help you guys. :)

[elfin canopy]

You're not complaining, @tired fractal. It's reporting bug and we are glad you're helping us :)

[tired fractal]

:)

[mental crypt]

Hello i lost a account when unlinked social network

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @mental crypt.

[noble robin]

Makes sense ?

[mental crypt]

@elfin canopy in game nobody is answering

[elfin canopy]

Restart, @noble robin.

[noble robin]

why do i have to restart after every game ?

[elfin canopy]

Did you provide your details? @mental crypt

Try "routine repair", @noble robin.

We haven't heard anything like this.

[mental crypt]

@elfin canopy yes but in support they want not enough information

[indigo flint]

I want link my account with Twitter, But as you can see there is no link button with Twitter only Facebook? what I can do ?

[noble robin]

i have repaired, the game timer keeps going on and on to 55 mins, 58 mins after every game, i have to restart everytime when i want to invite someone @elfin canopy

[elfin canopy]

Did you recently switched from iOS to android or vice versa, @indigo flint ?

Report it in #old, @noble robin.

I hope they'll fix it soon. :)

Add as much as details as you can.

[indigo flint]

@elfin canopy No nothing of this

@elfin canopy ok thank you so much

[elfin canopy]

@indigo flint ?

[mental crypt]

@elfin canopy in last text support say fir waiting , what me do ? Wait or write more details

[white canopy]

@noble robin it happend to me to try redownloading the whole game

[half surge]

A player spam the fr general chat with a fake pubg reward website...

[elfin canopy]

Report them via in-game report system, @half surge.

[noble robin]

redownload 8 gb again ?

[half surge]

@elfin canopy I did it

[soft sparrow]

Regarding the issue with my account, my gmail is not linked with the pubgm account. But i have 10s of mails of google play order Receipts , can i use that to solve my problem? @sand path

[white canopy]

Unffortunatley i had to @noble robin but do what you want

[ebon maple]

@elfin canopy please check with customers support the replay me my account is recovered after unlinked but its not and I message them again and no reply until now can you help please

[elfin canopy]

It's not 8 GB, @noble robin.

Around 5 GB. (Including maps and resources pack)

[sand path]

[e-mail]

You can try.

Write formally.
@soft sparrow

[soft sparrow]

@sand path okai dokie.

[elfin canopy]

Try starting new conversation again, @ebon maple.

[mental crypt]

@elfin canopy in last text support say fir waiting , what me do ? Wait or write more details
@mental crypt
@elfin canopy

[elfin canopy]

Yes, @mental crypt. Write them again, start a "new conversation" again.

[mental crypt]

@elfin canopy but this conversations don't close

[ebon maple]

@elfin canopy already I have opened conversation since 4 days how i can close it?

[mental crypt]

@ebon maple delete data and storage app

[eternal arrow]

PMIS Match Timings For Online Qualifiers...? When It Starts?

[mental crypt]

@elfin canopy but this conversations don't close
@mental crypt @elfin canopy

[eternal arrow]

No Reply 👀 Great

[elfin canopy]

@eternal arrow we are humans not bots, please wait patiently after asking your query.
Don't expect an answer within a second.

And you may join Indian server for queries regarding PMIS, link is in #613267301243944960

[eternal arrow]

Lazy Peeps Here 😴.. Deleting My Msg Bcoz My Msg Has Strong Words 😳🙄

[elfin canopy]

@eternal arrow you have been answered, move to #chat

[eternal arrow]

Okay Dont Show Your Scumb Attitude By Deleting Messages 😒😒😏

[elfin canopy]

Your message is emotes not words

[bold siren]

Please stop, @eternal arrow.

[soft sparrow]

@NaDeKo#1214 is unlinking feature working atm?

[eternal arrow]

@bold siren Okay 😊... @elfin canopy Thats What Talking By Respect Is 😴

[bold siren]

I believe it is not working at the moment, @soft sparrow.

[hollow sun]

#faq #2.5 no answer now more than 1 week

[indigo flint]

@elfin canopy I wrote my problem there and I am waiting for a response, Thank you❤️

[normal fulcrum]

@eternal arrow Best to ask PMIS related questions in Indian server

[mental crypt]

@bold siren this group have a connection with development of game

[bold siren]

What’s the matter?

Please wait patiently, @hollow sun:

https://discordapp.com/channels/393088095840370689/481200416349224980/710976414068768919

[elfin canopy]

Try repairing your game, @indigo flint.

You said Thank you earlier, so I thought it worked. Nvm

[soft sparrow]

Good news, @bold siren thnx.

[mental crypt]

All you a some people helper or support community workers ?@bold siren @normal fulcrum

[elfin canopy]

Check the pinned message in this channel, @mental crypt

[normal fulcrum]

We help

[bold siren]

We just voluntarily moderate the server, @mental crypt. But what’s the matter? Maybe we could try to help.

[hollow sun]

@bold siren Someone hacked my Twitter account and stole my pubg account and the hacker changed connection to another account

[mental crypt]

I lost account when unlinked social network , and write in game support but novody don't answering me@normal fulcrum

[storm flume]

If you have encountered an issue with the account unlinking feature, @mental crypt, please ask in #708032127458869340.

[mental crypt]

@bold siren > I lost account when unlinked social network , and write in game support but novody don't answering me@normal fulcrum
@mental crypt

[runic stirrup]

hi

[polar marsh]

@runic stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[marsh cobalt]

Help me please i have a problem

[wary glacier]

د

[marsh cobalt]

Can I talk to an official here?

Where are you? Is the official here? I want a solution to my problem

Why does no one want to help us, the official in the Telegram does not answer and Twitter, and here no one answers us, what is this bad job?

[viral ocean]

Relax bruh

[marsh cobalt]

They make us get out of control with these actions brother

I have been waiting for them for five days and nobody answers. Do you find this good?

[viral ocean]

U just had a bad timing

[marsh cobalt]

Not a bad timing, but a very bad treatment, my friend

[storm willow]

@marsh cobalt what’s the issue ?

[marsh cobalt]

I have a problem with my account I have shipped from the game and it was deducted automatically and I have a complaint number

Nobody wants to help me and I have the transaction number that you have but I don’t know what happened

[storm flume]

You can contact the customer service via the game settings, @marsh cobalt. Refer to subpoint 5.3 in #faq for further instructions.

[storm willow]

For purchase related issue contact ingame customer support @marsh cobalt

[marsh cobalt]

I called them but no one answered and what do I do with the transaction number that I took from you

[hollow sun]

Like every time no answer

[elfin canopy]

Did you tried "routine repairing", @indigo flint?

[viral ocean]

@hollow sun if your twitter account is hacked, then asking for help in here wont help

[hollow sun]

I recovered my twitter account but the hacker change the pudg account connection

I recovered my twitter account but the hacker change the pudg account connection @viral ocean

[viral ocean]

They cant do anythinf about that

[cedar swallow]

Hi all what does pubg partner red hashtag means?

I saw it on the plane

[storm flume]

If you have encountered an issue with the account unlinking feature, @dusty atlas, please ask in #708032127458869340.

[polar marsh]

@dusty atlas:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viral ocean]

Its too late, do u think they can move your data to your twitter again, i think not

[cedar swallow]

Hi all what does pubg partner red hashtag means?

[viral ocean]

@cedar swallow they are prolly youtuber

Just like athena gaming, he's a partner

So he get the title

[cedar swallow]

aa ok thought he is a moderator or something like that

[elder ginkgo]

My account was lost please help me restore it

[cedar swallow]

@viral ocean

[viral ocean]

What?@cedar swallow

[cedar swallow]

@viral ocean i thought it means a moderoter in pubg mobile

[hollow sun]

@viral ocean that's means more then 100000 USD gone

[viral ocean]

Ah okay@cedar swallow

@hollow sun
Well theres nothing much they can do about it, thats all i know

[elder ginkgo]

Can anyone help me?

[viral ocean]

How did it got hacked@hollow sun

[elder ginkgo]

Hellooooooo

[hollow sun]

They must find a solution to this problem because

[cedar swallow]

@viral ocean is athena gaming a partner? 😮

And got a hashtag?

[viral ocean]

Yes

[cedar swallow]

Cool

[shy mist]

Any mods available I need help

[hollow sun]

@viral ocean hacked my Twitter then the hacker closed my account and connect pubg to another social media account

[polar marsh]

@viral ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder ginkgo]

@viral ocean can you help me restore my account

[burnt swallow]

Hi there. Any mods is available ? I need help

[vagrant onyx]

@burnt swallow hey
what is it ?

[polar marsh]

@burnt swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vast musk]

I am facing fps drops from past 2 days..there is something wrong with the game earlier it runs at 50+ fps...i have a good internet..ping is 80-90 but its lagging so much i cant even play...there is no issue in pjone performance too....help me i dont its happening form past 2 days

reinstalled it twice but the prblm stills there

[cyan citrus]

@lime juniper , can I post more than 1 video when cheater report section open?the game is full of hackers .

[fading dome]

How can I stop downloading random maps or whatever it is .. my space is 4GB yesterday it was only 2.5GB

[polar marsh]

@burnt prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright breach]

Hello

[polar marsh]

@bright breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ivory jackal]

Can I purchase UC with Paypal?

If there's a way to do so, please let me know, thanks.

[steady mulch]

Hey, my account was unlinked automatically due to an update or bug in Buggy game .. I want to unlink my Twitter account but an error has occurred and the link has been removed from the Values ​​Center Please help me because I need the account

[storm flume]

If you have encountered an issue with the account unlinking feature, @steady mulch, please ask in #708032127458869340.

[mild sphinx]

hi, tell me what does it want od me? How do I download them?

[gray rose]

Pmis schedule....????

[mild sphinx]

Pmis? what's this?

[storm willow]

@ivory jackal Check https://www.pubgmobile.com/pay/

[gray rose]

Pmis? what's this?
@mild sphinx pubgm indian series....

[storm willow]

@mild sphinx should be a available on the website where you registered. You may ask in pubgm India server.

@gray rose ^

[gray rose]

@storm willow i registered for pmis, where is schedule....????

[storm willow]

Did you read the instructions while registering? @gray rose

[gray rose]

Not all

Only few specially formats

[ivory jackal]

@storm willow It accepts only OneCard, plus it doesn't offer any discount or offers

Is there any way to buy with Paypal from Midasbuy?

[gray rose]

Is there any way to buy with Paypal from Midasbuy?
@ivory jackal atleast u get more uc at same price....

[storm willow]

@gray rose check pinned message in pmis- support channel in Pubgm India server- link is in #613267301243944960

[gray rose]

Kk, thanks....

[ivory jackal]

@gray rose Yeah, but they don't accept Paypal, and I'm confused here lol

[gray rose]

@storm willow no pins....

@ivory jackal rip....

[storm willow]

@gray rose read My previous message carefully once again

1. Join PUBGM India server from #613267301243944960
2. Check pinned messages from channel #pmis-support in ** India server **
   @gray rose

[polar marsh]

@fast yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Check #pmis-faq in Indian server, @gray rose

[fast yoke]

Hey

What about the guys who uses sharpshooter hacks. Why they are untouchable?

Rooted and jeal broken devices.

[storm flume]

Hello, @fast yoke!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gray rose]

Thanks @storm willow....

[fast yoke]

Nomatter how many times we report nothing happens to them?!!😉

[limber totem]

I want to talk to the company or technical support?

[sacred cedar]

How to ragister for Erangel 2.0 Chinese beta version ?

[grave estuary]

Why can't I get new the events?

[marsh cobalt]

Help me

[polar marsh]

@limber totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty estuary]

Hello, I am 14 days old, I submitted a request for a request to cancel the link and the account did not return and I did not receive a letter of support from me

[elfin canopy]

Try contacting customer support again, @lofty estuary

[versed comet]

ابي سيرفر ببجي العربي ؟

[storm flume]

Please do not use any other language aside from English in this channel, @versed comet. Refer to #613267301243944960 for language channels.

[hollow copper]

@polar marsh @elfin canopy I have reported cheater with video evidence to Pubg mobile cheater report site and they didn't ban cheaters... They even didn't reply to my Gmail.. how I can ban them

[lofty estuary]

@elfin canopy I can't open a new conversation to call in support

[cold belfry]

My account is hacked I need help

[nocturne crag]

guys is it possible to drop your backpack in tdm?

[tacit bough]

guys is it possible to drop your backpack in tdm?
@nocturne crag no

[tame gazelle]

My account changed into veitnam

Helpme

Help me

[storm flume]

Please refer to this channel's pinned messages for further information, @shy igloo:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

Please refer to subpoint #2.9 in #faq for further information, @tame gazelle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[normal fulcrum]

@tame gazelle account logged in to vn version can no longer be used in global version

[tame gazelle]

@normal fulcrum yes

[elfin canopy]

Try recovering your social media account linked with your PUBGM account, @cold belfry .

Refer to subpoint2.8 of #faq for further instructions.

[teal isle]

Hey guys I get this problem where when you aim down sight the game sometimes I should say in simple terms the aiming gets frozen

[tame gazelle]

My fb account I can't find it

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @tame gazelle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tame gazelle]

I know email and pwd also

[normal fulcrum]

@teal isle You can provide the bug report in #old. A video evidence will be great

[tame gazelle]

Ok

[cold belfry]

@elfin canopy The hacker has changed all my Twitter information and I have the full proof, but I can only log in with Facebook

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @cold belfry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Read subpoint 2.9 of #faq, @tame gazelle

[tame gazelle]

I can't send video where to send it

Help me

[elfin canopy]

Read subpoint 2.9 of #faq , @tame gazelle

[wintry heron]

@elfin canopy

[toxic glade]

@tame gazelle update ur paks

[tame gazelle]

But I can't find my fb account

[wintry heron]

@normal fulcrum

[tame gazelle]

And Ialso linked it with Google

[toxic glade]

@tame gazelle update ur file paks

[wintry heron]

Can you help me palese@elfin canopy @normal fulcrum

[tame gazelle]

And when I tried to log in to with Google news I'd opened

[elfin canopy]

What's the issue? @wintry heron

[tame gazelle]

@wintry heron@elfin canopy@normal fulcrum help me please

[marsh cobalt]

Is there anyone who can help me?

[elfin canopy]

Account once loged in Vietnam version cannot be used again for global version.

What's the issue? @marsh cobalt

[tame gazelle]

I logged in but new id was open not my previous one @elfin canopy

[marsh cobalt]

I have a complaint number with you and no one wants to help me find out what's going on

[elfin canopy]

What is it? @marsh cobalt

I can't understand what do you mean? @tame gazelle

[wintry heron]

My account was stolen by someone and threatened with Bedouins@elfin canopy

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @wintry heron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[marsh cobalt]

I am charging my account from within the game and it is deducted as to why UC is withdrawn from my game account

[tame gazelle]

I have a complaint number with you and no one wants to help me find out what's going on

[tame gazelle]

I logged in but new id was open not my previous one @Mav

[elfin canopy]

UC is deducted when you make purchase from unauthorised sites, @marsh cobalt

Clear cache and try again, @tame gazelle.

[tame gazelle]

Ok

[marsh cobalt]

But I did not buy from other sites

[elfin canopy]

If you logged in via the same account, then you cannot use it again for global version.

@tame gazelle ^

Contact customer support, @marsh cobalt.

[marsh cobalt]

I called, but I was given a complaint number five days ago, and I was not told what happened

Case no: #7632243k
Date: 17/5/2020

This is the number of the complaint that I have helped me find out what's going on

[elfin canopy]

You don't need to provide compliant no. here,@marsh cobalt

Only customer support can help you.

[storm flume]

Please refer to this channel's pinned messages for further information, @marsh cobalt:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[marsh cobalt]

They don't answer my questions with customer support, what is this?

[tame gazelle]

Not working

[polar marsh]

@silver charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tame gazelle]

@elfin canopy NOT WORKING

[marsh cobalt]

You do not help me and customer service does not help me who can do that

[elfin canopy]

Read the pinned message in this channel, @marsh cobalt.

[polar marsh]

@minor timber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

It's probably because you logged in to Vietnam version with your global account, @tame gazelle.

[marsh cobalt]

Well, but I don’t know why nobody answers you, are you here only for appearance or service?

[tame gazelle]

@elfin canopywhat to do now

@marsh cobalt wait

[marsh cobalt]

If I am not helped, I will file a lawsuit and attach photos to them. You take the money and we are not helped.

[elfin canopy]

Since you won't read the pinned message, here it is, @marsh cobalt.
Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[marsh cobalt]

Our customer support service does not answer us and our questions. I have lost a lot of money and are not given my right

Someone from here has taken a sum of money to pay the penalty, but the penalty has not been removed. Is this behavior correct?

[elfin canopy]

It take some time to get a reply from customer service, @marsh cobalt. Please! Wait patiently.

[sleek reef]

Plz help my account was hacked

[marsh cobalt]

Dear, I have waited, but I cannot wait much, because I am not a content owner, they do not serve me like the rest of the customers.

[tame gazelle]

@marsh cobalt you are right

My server changed into veitnam

[elfin canopy]

Use #chat for conversation.

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @sleek reef. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[marsh cobalt]

All of them do not serve us because we are not content owners and we have followers

You are right VG NGAMER

[elfin canopy]

@tame gazelle, you may use #chat or #pubg-mobile for your conversation, depending on the context.

@marsh cobalt ^

Contact customer support, @tame gazelle.

[tame gazelle]

See

[vast rain]

how do i report cheaters

with video evidence

[tame gazelle]

See@elfin canopy

[elfin canopy]

Yes? @tame gazelle

[tame gazelle]

@elfin canopy What yes

[elfin canopy]

You may use this link, @vast rain

http://cheater-report.pubgm.cc

Additionally you may also report them at #cheater-reports, which will be reopened soon.

See@elfin canopy
Do you have any other queries? Why did you tagged me, @tame gazelle ?

[tame gazelle]

See photo

[elfin canopy]

There is no photo.

[tame gazelle]

What

[elfin canopy]

You mean screenshot of your login screen, @tame gazelle ?

[tame gazelle]

No this

This

[blazing saddle]

@tame gazelle You cannot play on the Global version of the game if you login with the same account on VN version.

[elfin canopy]

Read this reply from customer support, @tame gazelle.

[mellow cypress]

I need to report that i dont have the lvl to do

[elfin canopy]

What do you mean? @mellow cypress

[inland jay]

@Mav#3952 Hello. Can you help me with purchasing a code but I turned it into a wrong ID

[elfin canopy]

You mean google play redeem code? @inland jay

[inland jay]

No midasbuy redeem

[elfin canopy]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

@inland jay ^

[inland jay]

Note that the identifier to which you mistakenly transferred the owner does not play the account

[ancient carbon]

hi

any admin here

?

[elfin canopy]

We cannot help you with it, @inland jay.

Contact Midasbuy support or PUBGM In-game customer support

Hi, @ancient carbon! How may I help you?

[ancient carbon]

@elfin canopy bro what's this in every gameplay on emulator map : Sanhok there is a Cheater ?

[storm flume]

Hello, @ancient carbon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[inland jay]

@elfin canopy Well, thank you. And I apologize for wasting your time

[elfin canopy]

It's alright, @inland jay.

[polar marsh]

@ancient carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Report them via in-game report system, @burnt bear.

[burnt bear]

?

5836147840 it's hack report:)

[winged kindle]

I have an account problem with the Bajji Tab, and I want to request the account. E-mail: [e-mail] 5307345280

[polar marsh]

@winged kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

What do you mean? @burnt bear

[elfin canopy]

Do you want to report hacker? @burnt bear

[burnt bear]

yeah

[elfin canopy]

You may use this link,

http://cheater-report.pubgm.cc

Additionally you may also report them at #cheater-reports, which will be reopened soon.

@burnt bear ^

[burnt bear]

tnx

[hollow spindle]

My Twitter account has been compromised I want to unlink the account, can you help me?

[storm flume]

If you have encountered an issue with the account unlinking feature, @hollow spindle, please ask in #708032127458869340.

[hollow spindle]

Twitter has been hacked I want to cancel it.

[vivid merlin]

@hollow spindle please read #faq 2.8

[hollow spindle]

@vivid merlin
Read what?

[jolly gyro]

I got locked out of my own frickin account moments ago

[vivid merlin]

click #faq and scroll up to 2.8@hollow spindle

[jolly gyro]

My fb acc i made the pubgm acc with had an old email i no longer have access to

I had google play and and fb acc linked to the game

Is there a way to log back in to my account using the google play acc eve though im using an iphone?

[crisp garden]

Only Facebook Twitter etc. But no Google play

[jolly gyro]

Does it look like i asked you if i wanted to hear what I know already?

Im asking the employees to try to get admisnistrative access back to my acc using my credentials

[elfin canopy]

It doesn't change the answer, @jolly gyro.

No, you can't login to your PUBGM on iOS with Google play.

[jolly gyro]

Yes not on my phone

But what i was saying is that the credentials linked to it are still there

[elfin canopy]

iOS doesn't support google play.

You may login to your account via Google play on Android.

[hollow spindle]

My Twitter account has been hacked. I want to disconnect my Twitter account from the game@vivid merlin

[jolly gyro]

So im asking that if i can prove that its my account then pubgm will give the acc back to me

[sleek matrix]

Hello i keep getting away UC it says i use unofficial Pages in the past And i never did that. It happened 3 times now. I only use the game for UC i have never used smth Else i bought for nearly 20000 UC which is more than 200 dollars And it all went away please help!!

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @hollow spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vivid merlin]

@hollow spindle you can unlink because that feature is currently disabled and we have no information on when it will come back but you can disable the Twitter by contacting Twitter customer service

[jolly gyro]

Well my android broke down so i cant use my google acc credentials rn

[elfin canopy]

It's because you've made an unauthorised purchase to your account, @sleek matrix.

Contact in-game customer support regarding this.

[vivid merlin]

@hollow spindle you cant unlink because that feature is currently disabled and we have no information on when it will come back but you can disable the Twitter by contacting Twitter customer service

[sleek matrix]

I did not make an unathorised purshace, i never did that. I use the game And it takes money from my card directly. And i contacted in game customer support And They dident help or reply