questions

[night cloak]

@night cloak can you explain the issue

I contacted customer service and did everything they requested from me and sent everything, but today I am sent that my old account data has been restored to my new account and entered my new account and I have not seen anything that has not been done. Return data

My account was lost due to unlinked

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[tidal river]

How long do you have to not sign in to get a rename card

Like a return reward

[spring zephyr]

@tidal river About a month.

[tidal river]

And what if it was almost 200 days

They cancel the reward or something idk

[spring zephyr]

@tidal riverNo.

[tidal river]

Cuz my brother logged in for the first time in 197 days and didn’t get a reward

Gg

Thanks

[opaque ginkgo]

Why can't i collect my Crown tier rating protection card reward?

[simple cipher]

@night cloak repeat the process again by starting new conversation

[craggy blade]

@opaque ginkgo it's a bug. It will be fixed soon I think, then you can collect.

[opaque ginkgo]

@craggy blade anyone else is experiencing the same?

[craggy blade]

Yes. Many players. @opaque ginkgo

[opaque ginkgo]

Okay, thanks @craggy blade

[craggy blade]

Welcome :)

[random fog]

Hi still not able to message in cheater-report

Please help me

[craggy blade]

@random fog You can message when it will be opened again.

[random fog]

Man its open

[craggy blade]

It's closed.

[soft quartz]

pls explain how this man got a better rating than me

[glossy sable]

How is that open then?

[spring zephyr]

Did the Rating Protection card redeem bug got fixed in the new update?

[unborn plinth]

Help me

[storm flume]

Please do not use any other language aside from English in this channel, @unborn plinth. Refer to #613267301243944960 for language channels.

[lime juniper]

No, @spring zephyr, but we are aware of it and it will be fixed soon.

[spring zephyr]

Okay thanks.

[random fog]

@lime juniper > No, @spring zephyr, but we are aware of it and it will be fixed soon.
@lime juniper Hello please help me I am not able to message in cheater-report

[storm willow]

@unborn plinth state the issue ! Can you translate?

@random fog read the last message in that channel

[random fog]

@random fog read the last message in that channel
@storm willow its open there is many others already reporting

@random fog read the last message in that channel
@storm willow

[storm willow]

It was.. not now. just R E A D the last message

[random fog]

It was.. not now. just R E A D the last message
@storm willow Yes but when it was opened I was not able to message

Showing message you don't have permission to send message in this channel

[unborn plinth]

Hello soldier.

Thank you for your patience.

We are pleased to inform you that we have conducted investigations and applied the requested changes to your account after its recovery requirements have been completed. Your account has already been restored. However, if you are still experiencing problems with your account, we kindly ask that you contact us and clarify our details on the “New Conversation” option.

If you are facing any other technical problems, or if you have any comments, concerns, or suggestions, please send us the exact details or pictures that illustrate these problems, and we will be happy to help you solve them as soon as possible.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

What should I do?

[normal fulcrum]

@random fog Channel is closed to process all the reports received. It will be opened soon

[unborn plinth]

My account didn't come back

Help me

[elfin canopy]

Try starting "new conversation", @unborn plinth.

[unborn plinth]

What do I write to them? I'm rewriting my data ?

[simple cipher]

@unborn plinth type 'pubg account lost'

[scenic drum]

How much ace star I need to go in conq?? I'm currently in ace 3

[lucid jetty]

hi @lime juniper @sand path , my message from cheater reports was deleted , i know i need to post only 1 id per message but the cheater report section close very fast , also im facing so much hackers every day , i make video of them , i asked my friends to post 1 by 1 , but please allow to post more than 1 ids in single message.

[spring zephyr]

@scenic drum You need to get in the top 500 players in your server to get to the conqueror rank.

[scenic drum]

I'm currently in 0.24% how much more?

[spring zephyr]

@scenic drum You can check your current rank by pressing on the season 13 option.

[scenic drum]

It shows 0.24%

[olive relic]

what time the bonus challenge gonna open?

@scenic drum bro you need 400 points more

[scenic drum]

Oh ok thanx

[spring zephyr]

@scenic drum You can check your current rank by pressing on the season 13 Icon from the home screen. And it should display your current rank right above the Server name.

[olive relic]

@spring zephyr do you know what time bonus challenge opens?

[spring zephyr]

No Idea.

[olive relic]

@spring zephyr it is closed for all or just for me

?

[spring zephyr]

@olive relic Which region are you in?

[olive relic]

Iraq

[spring zephyr]

@olive relic It's only available for the Indian Region.

[tall stag]

Bro I don’t even know what I did someone wanna help me

[scenic drum]

I'm not able to play bonus on emulator please enable bonus for emulator players also

[spring zephyr]

@tall stag Please read #faq 2.12

@scenic drum It's not available for emulator players.

[tall stag]

Where do I find that

[scenic drum]

Please make it for emulator players also we also Wana play..it would be fair to emulator Vs emulator

[spring zephyr]

@scenic drum You can give your feedback in the #old channel.

[normal fulcrum]

Where do I find that
@tall stag Click here -> #faq

[olive relic]

I think the problem is from my ip address because sometimes the event opens , if I connect to Indian server by vpn will open?@spring zephyr

[spring zephyr]

@olive relic VPN is not recommended.

[olive relic]

So should i change it to Indian region?

@spring zephyr

[polar marsh]

@tall stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What's the issue with auto pickup of nade molotov, smoke in solo?

[spring zephyr]

@night cloak Can you explain what's happening?

[night cloak]

The character does not autopickup throwables

In solo mode

[spring zephyr]

@night cloak Have you turned it on from your settings?

[night cloak]

Yep

It autopickup everything but not throwables

🤔

[spring zephyr]

@night cloak I mean have you configured it to auto pick up nades,etc.
And it's only happening in solo?

[night cloak]

Yep

🤔

I haven't played squad yet

[spring zephyr]

@night cloak Please do report that bug in the #old channel with detailed info.

[night cloak]

I am solo rank pusher so ya can only say about solo

[ocean vine]

@polar marsh my account shows health reminder as I mistakenly selected as below 18, can you guys fix it?

[spring zephyr]

@ocean vine You can change that option back to what it was after 30days from the date of changing it.

@ocean vine You have to wait. Unfortunately you can't do anything about it.

[hollow heath]

@ashen vapor

[ashen vapor]

My mobile internet speed

2nd speed

[dusty tree]

In what mode are character skills like Carlo's usable?

[spring zephyr]

@dusty tree In Evo ground modes.

[dusty tree]

Okay ty

[normal fulcrum]

In what mode are character skills like Carlo's usable?
@dusty tree Payload

[hollow heath]

My mobile internet speed
@ashen vapor he wants to know why does he get 989ms @normal fulcrum

[normal fulcrum]

@hollow heath Region?

[hollow heath]

Ask him @ashen vapor

[stone slate]

My account is blocked I want to help id: 5279273912

[ashen vapor]

Ping issues

I am die 3times

[elfin canopy]

Can you post a clear screenshot, I guess your ping is 298ms in test results (which is very high), @ashen vapor

[ashen vapor]

By enmy

[elfin canopy]

Banned for 10 years?@stone slate

[ashen vapor]

No 968ping

[stone slate]

Yes

[polar marsh]

@stone slate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Can you post another screenshot, @ashen vapor ?

[red whale]

Customer service is not working with me

[elfin canopy]

What's the issue? @red whale

[red whale]

My Facebook account got hacked and I need to unlink it, I have all details that profs I’m the owner

[knotty gyro]

Hello

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @red whale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[red whale]

Yes Game Center

[elfin canopy]

Refer to subpoint 2.5 of #faq, @red whale.

[night cloak]

Hello can someone help me?

My friend sent me a RP, but I didn't got it.

[red whale]

First of all.. thanks.. second thing is I sent to them details then they requested registration date and I provided it then they closed the ticket and asked me to contact Facebook , I no longer can access facebook ... then I opened another ticket with all information and it’s been more than 2 weeks and no one is working on my ticket in customer service

I’m thinking they may think I’m the bad guy

[normal fulcrum]

@red whale What's the exact issue? Lost facebook account?

[lean crescent]

Is it possible for a bot to spawn in a mid of a fight between two squad in the end circle?

[swift sable]

Helloo i have probleme in my account the option of change the country doesn’t appear to me help my im from iraq name in game : AMJAD《AUG》彡 ID:5155889436

[red whale]

My Facebook account got hacked and I need to unlink it, I have all details that profs I’m the owner @normal fulcrum

Guys I paid so much in my account.. I’m really sad

[lean crescent]

@red whale You can access the account?

[night cloak]

Then don't go in scam sites duh...

[normal fulcrum]

You have to contact Facebook Support in that case @red whale

[red whale]

Yes through Game Center

[swift sable]

Helloo i have probleme in my account the option of change the country doesn’t appear to me help my im from iraq name in game : AMJAD《AUG》彡 ID:5155889436

[red whale]

Facebook said I didn’t enable security feature so they can’t identify me .. therefore they will not help

[normal fulcrum]

@red whale We cannot help you if your social media account is lost or disabled. Use alternate log in option

[lean crescent]

He can remove the other compromised one right?

[red whale]

Issue is hacker is using my Facebook to access the game with me

Refer to subpoint 2.5 of #faq, @red whale.
@elfin canopy I sent all the listed information but no response from customer service

I’m 100 percent sure it’s correct information

[quartz drum]

I need Help..

[normal fulcrum]

@red whale They can't help you. You have to contact Facebook Support

[terse dew]

Why i cannot collect rating protection cards from season rewards after reaching crown?

[normal fulcrum]

@terse dew You can put it in #old

[red whale]

Facebook told me I didn’t enable security features therefore they can’t help

[normal fulcrum]

Neither can we. All you have to do is use alternate log in method

And please don't try to mislead us @red whale. 1st saying account is disabled by Facebook and then saying hacker is using it

[red whale]

I have Game Center and hacker have Facebook

[keen field]

Hello
I lost 7550 uc in the last purchase i made
And i lost the uc from prime plus and I cannot use
the uc cause is disappearing can you help me
My id: 5196855141

[red whale]

So how can I play

[polar marsh]

@high valley:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red whale]

He keeps kicking me out

[normal fulcrum]

@red whale If it is hacked, you have to wait for a reply from CS in-game. If it is lost, we cannot helo you.

[lean crescent]

Is it possible for a bot to spawn in a mid of a fight between two squad in the end circle?

[night cloak]

@lean crescent Ye it is possible

[elfin canopy]

Yes, @lean crescent. Happened with me too.

[lean crescent]

F

I thought I killed them all and then suprise you dead

[polar marsh]

@zealous sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean crescent]

Why did they do this to me it was da last squad anyways I am sawd

[weak dirge]

I wanna report a hacker
How do I do that?

[storm flume]

Hello, @weak dirge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[keen field]

Help please

[low gazelle]

Privet

[weak dirge]

I reported him still he didn't get ban

[shadow inlet]

I can't see "change country/region" option in my account!

[modest ridge]

Hey I am Getting a Account Problem My Data is Lost My Account skins everything lost

[storm flume]

If you have encountered an issue with the account unlinking feature, @modest ridge, please ask in #708032127458869340.

[keen field]

Hello
I lost 7550 uc in the last purchase i made
And i lost the uc from prime plus and I cannot use
the uc cause is disappearing can you help me
My id: 5196855141

[outer phoenix]

Please I need help

[polar marsh]

@outer phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@keen field Avoid making purchase from unofficial websites. Purchase only in-game or through pubgmobile.com/pay

[keen field]

I did't do that

Anyway how can i fix it?

[normal fulcrum]

Contact in-game support

[keen field]

I contact them but they can't fix it

[misty warren]

Bro now ur account is lost u can do nothing

[pulsar galleon]

My account has been stolen

[normal fulcrum]

@keen field We don't handle purchase issues. Only CS can help

[left canopy]

Hey I need Help.i am linked my PUBG Account using by Facebook.but someone stole my Facebook passwords and he og into my PUBG account and he linked his Twitter account to my PUBG account please i need help to unlinked that Twitter account somehow..

[storm flume]

If you have encountered an issue with the account unlinking feature, @left canopy, please ask in #708032127458869340.

Please refer to subpoint 2.5 in #faq for further information, @left canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[pearl haven]

Hello Unfortunately I made the mistake of removing my Facebook account from the game. I am now in trouble. I cannot log in to my pubg account. Please help me to recover my account.

Help

Where

[storm flume]

You can contact the customer service via the game settings, @pearl haven. Refer to subpoint 5.3 in #faq for further instructions.

[left canopy]

Hey I need Help.i am linked my PUBG Account using by Facebook.but someone stole my Facebook passwords and he og into my PUBG account and he linked his Twitter account to my PUBG account please i need help to unlinked that Twitter account somehow..

[storm flume]

If you have encountered an issue with the account unlinking feature, @left canopy, please ask in #708032127458869340.

[bright spindle]

Hello

I lost my id

Please help me

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @left canopy. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@bright spindle can you explain how you lost it

[topaz walrus]

Hi, can someone help with unlinking a twitter account ? (i have facebook linked too)

[night cloak]

My id got hackef

Hii ineed help

@topaz walrus the unlinking feature is disabled atm

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hushed stirrup]

Hello. I have issues in purchase uc I can’t purchase because you say i use illegal way to purchase but I didn’t use only the game and midasbuy can you help me ..i need to know how much should i pay to stop deduct the uc

[topaz walrus]

uhm that's why I asked, even you guys can't unlink it from there ? :o

[night cloak]

@topaz walrus not atm

@hushed stirrup contact customer service for issues related to purchases

Hello I need to ask you again something @night cloak one of my friends the ( hacker ) I got a 7 day bann because of him and why he got not a bann he text to the support and get he’s account back write 4 days to every support and didn't get it withdrawn?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[hushed stirrup]

The didn’t help

[pastel radish]

Kindly support me i played a match at 17:18 clock today but it was not show
But in my friends result it was show

[night cloak]

@night cloak contact the customer service and also report him

@pastel radish it might be a visual glitch

[pastel radish]

But i check my tier also it will goes down

@night cloak

[night cloak]

I did 1 week ago @night cloak

[hushed stirrup]

Please someone help me

[night cloak]

@hushed stirrup please do contact the customer service as we can't help you with the issues related to purchases. Avoid repeating the same issue.

[dire pebble]

After using Unlink Account Feature my account was lost and I gave the correct information to the customer service but Still 1 week ago I am unable to get back my account

[storm flume]

If you have encountered an issue with the account unlinking feature, @dire pebble, please ask in #708032127458869340.

[night cloak]

@pastel radish add that in #old

@dire pebble they will contact you. Please be patient. Also check the pinned message in here

[hushed stirrup]

@night cloak they can’t help

Anyone can help me

[night cloak]

Please avoid repeating the issue, as I told you only customer service can help you

[stiff ginkgo]

Sniper = swear 😂

[hushed stirrup]

@night cloak please give me email for customer service because the customer serves inside game didn’t help and answer

[short eagle]

[e-mail]

[calm citrus]

You received a message that your account has been restored and has not been recovered

@sand path

[nova bloom]

Hello plz tell me im confused below top 0.1% will I get ranking number or top 1.0%?

[calm citrus]

@bold siren

[nova bloom]

Dont spam

[night cloak]

@calm citrus contact the customer service

[calm citrus]

@night cloak How

[scenic warren]

Hello
The system in the game is taking all the uc I charge
Because I got fooled from someone and used cheat to buy me uc
And I didn't not it was illegal money
Cuz I payedd him the same I pay to the game
I had a problem on my cridet card I made him charge for me and sent him cash
Can I now when the game will stop taking all the uc I charge??

[storm flume]

You can contact the customer service via the game settings, @calm citrus. Refer to subpoint 5.3 in #faq for further instructions.

You can contact the customer service via the game settings, @scenic warren. Refer to subpoint 5.3 in #faq for further instructions.

[calm citrus]

@night cloak Yes, what do I tell them

[soft quartz]

game: please contact customer service if you have issues
customer service: dont contact us lol

[spiral igloo]

Had to switch to mobile data since wifi was high ping and game kicked me...

"Lobby has ended please return..."

[zenith citrus]

Cheater coming in my match what i do pubgm

[polar marsh]

@slim zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

@zenith citrus You can report cheaters in-game.

[zenith citrus]

I already report many cheayer but they have not banned

[simple cairn]

My game is broken

[gritty glade]

What for 14 MB NEW UPDATE

[night cloak]

@gritty glade Gaming Lagging Issue Fixed

[gritty glade]

Are you sure

[night cloak]

@gritty glade yes check #news

[tropic kite]

i have got that messages but my account doesnt recovered

[mint cairn]

Sniper master with cross bow i made it but didn't get???

[night cloak]

100/100 players couldnt jump out of the plane
Everyone ended up landing at the same place
Idk wtf is up with pubg
If y'all paid more attention to fixing the game instead of adding more things into it
It would BE PERFECT!

[polar marsh]

@plush sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@river fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter briar]

Hi

I m facing ping issues form last 1 week in device iPhone 7

My id is 5259433698

[night cloak]

If I Use GFX tool For SMOOTHING the game is it all right? Will I get banned?

I haven't used it but people are Recommending me to try

[hexed drum]

I want to report to a person, where can I do that? I have a proof video of teamming in a solo mod

[violet barn]

@night cloak use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality leads to ban.

[elfin canopy]

Please don't post personal details, @mortal marlin

Report them via in-game report system, @hexed drum.

Can you post a screenshot of your internet test results along with latency and jitter, @winter briar ?

[winter briar]

Yes

[hexed drum]

@elfin canopy I've already done this, but I'm not sure the system will do anything about it.

[elfin canopy]

That's the only way to report teaming up players, @hexed drum.

[upper mauve]

@azure ridge what's your regions

[elfin canopy]

Yes? @upper mauve

[polar marsh]

@hexed drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @winter briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Refer to pinned message in #news for further information, @hexed drum.

[hexed drum]

@elfin canopy okay, thanks.😇

[lofty tinsel]

What is new in 14MB update ?

[winter briar]

Please refer to subpoint #4.5 in #faq for further information, @winter briar. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@storm flume nothing resolved

[violet barn]

@elfin canopy Why I have this feature but my some of my friends don't have this. On what base they are providing this?

[elfin canopy]

It's to solve the FPS issues, @lofty tinsel. Many of the users were facing heavy frame drops.

You've been answered already, @violet barn. This is a new feature which will be available to everyone else soon.

[lofty tinsel]

@violet barn They must link their accounts with 2 social media accounts not only one

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/711894607289647115

@lofty tinsel ^

[violet barn]

@elfin canopy @lofty tinsel Is this the requirement to have this option?

[winter briar]

Please help

[lofty tinsel]

@violet barn Yes

[upper mauve]

@violet barn what's your regions

[elfin canopy]

Android? @winter briar

[violet barn]

@lofty tinsel I am sorry but you are wrong.

[winter briar]

IOS

[lofty tinsel]

@violet barn U sure? because my friend told me this

[winter briar]

I use i phone 7

My ping is so high

[violet barn]

@elfin canopy Your answer is not satisfying. Hope told me different thing. And you are telling me that it would be available for everyone :/

[winter briar]

Every time fluctuations

Not stable

This occurred from last 1 week

[violet barn]

@lofty tinsel My friends don't have this option, even they have two accounts connected with game.

[elfin canopy]

That's what I've been told, @violet barn. What are you trying to do here by keep asking the same question to all the staff members?

[violet barn]

@elfin canopy To get the exact answer bro.

[shy mist]

@elfin canopy Hello Mav ..Pls ask the developers to remove guest account in further updates..Since the feature was removed coz of hackers...The game might be ruined by them again...

[elfin canopy]

You may post about it in #old, @shy mist.

[winter briar]

No reply

[elfin canopy]

Hold on, @winter briar.

[winter briar]

Ok

[shy mist]

@elfin canopy Since most of the people haven't found that Linking option that leads to confusion ...Hence if u have any connection do suggest as a gamer

[violet barn]

Because I have a problem, I want to login my account in iphone, but Its connected to gmail and Facebook. Facebook is disabled and gmail cannot be used in iphone. Is there any solution? @elfin canopy

[night cloak]

What is ???

[elfin canopy]

Are you under 18? @night cloak

[normal fulcrum]

@winter briar What's the issue?

[night cloak]

@elfin canopy yes

[violet barn]

@@elfin canopy so i thought new login would help me to login my account in iphone but its not available. Thats why i was asking.

[winter briar]

@normal fulcrum my ping is not stable

Fluctuations are there

[elfin canopy]

I don't have any connections, @shy mist. But #old channel is read by community team on regular basis, you may post about your suggestion there.

[winter briar]

Its too high most of the time

[normal fulcrum]

Not an issue with the game. Contact your ISP

[winter briar]

My isp is working good

[shy mist]

@elfin canopy Alright mate thnx

[winter briar]

Its working in good in andriod

But in ios this happens

Its your game not isp

See this

[normal fulcrum]

@winter briar Internet on normal usage or speed test ia different then what you get in game. Your dns must be having some issue. Ask your ISP to reconfigure it

[violet barn]

@elfin canopy sorry to say but you are being rude instead of helping.

[normal fulcrum]

@violet barn What's the issue?

[shadow inlet]

Hey guys!
I am not seeing an option to change my country/region on any device using my pubgm account. What should I do?

[violet barn]

@normal fulcrum I've described it above bro

[winter briar]

Dns is reconfigured

[elfin canopy]

I've already answered what I know, @violet barn. You're being rude by repeating the same question and trying to prove everyone wrong.

[normal fulcrum]

@violet barn Can you link or quote?

[violet barn]

@normal fulcrum sure

[winter briar]

Its ok you people are not worthy

[elfin canopy]

That feature is region specific, @shadow inlet.

[normal fulcrum]

@shadow inlet That option is available on selective regions only

[winter briar]

Thanks

[night cloak]

What iss

[violet barn]

Because I have a problem, I want to login my account in iphone, but Its connected to gmail and Facebook. Facebook is disabled and gmail cannot be used in iphone. Is there any solution? @elfin canopy
@violet barn @normal fulcrum

[normal fulcrum]

@winter briar If it is working fine on android but not on iOS, then you night try updating your iOS since iOS is having troubles with multiple games since last few days

[sweet plover]

Why ??

[shadow inlet]

My brothers who are in the same house with me have this feature and I don't, @elfin canopy , @normal fulcrum

[normal fulcrum]

@violet barn As of now, there's no solution. Once unlinking option is back, you can unlink facebook and link another facebook account

[winter briar]

Your reply were so rude keep it with tou

You

[polar marsh]

@sweet plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@night cloak Looks like 6 hours are up. Try playing a bit later as it says in that dialogue box

[violet barn]

@normal fulcrum Thanks mate. I thought new login feature would be helpful but its not available on that account. :(

[night cloak]

Ok thanks

[normal fulcrum]

@violet barn You might have heard about all the account lose that happened. To avoid more account lose, that option was removed. It will be back once it's improved

[violet barn]

@normal fulcrum I hope so. ❤️

[night cloak]

@night cloak

[elfin canopy]

Report them via in-game report system, @night cloak

[night cloak]

that doesn’t work

He ran me over and jumped out of the car

[elfin canopy]

That does work.

[night cloak]

When I was knocked

So I can’t report for griefing

[polar marsh]

@dusky fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Report --> Griefing and verbal abuse, @night cloak.

[night cloak]

I legit already did

[elfin canopy]

Report team ups via in-game report system, @storm breach.

Your work is done,@night cloak.

[polar marsh]

@storm breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Read pinned message in #news for more information, @storm breach.

[storm breach]

I do but in pubg don’t do anything!

[night cloak]

@elfin canopy what work is done meaning by that?

[wooden moon]

Account lost

Please help me

[mossy laurel]

What will happen if we get killed by a pubg super man? I heard that my rating won't get minus if I got killed be a super man!

[elfin canopy]

They'll be punished accordingly, @night cloak.

If you've reported them, your work is done.

[night cloak]

If you report it and the player is banned then they will give you those points back @mossy laurel iirc

ok thank you

[frigid depot]

@elfin canopy Hey. You have sudden ping shooting in the middle of a game too right? It spikes to 500+

[wooden moon]

Unlink account please help

[mossy laurel]

@night cloak I am worried because, that superman played too many matches but still he is alive!

[elfin canopy]

Refer to subpoint 4.5 of #faq, @frigid depot

You don't need to provide ID, @night cloak.

The in-game system will detect it automatically.

[frigid depot]

@elfin canopy what is this about?

[night cloak]

This is the person as you can see he is a troll and likes mocking and griefing people as you see by the profile picture and bio

@mossy laurel No need to worry. They’ll look at your report!

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @wooden moon.

DNS, @frigid depot.

[frigid depot]

@elfin canopy aha I see I already use DNS and tried switching between servers and didn't work

It's a game issue I'm sure

It was working so fine earlier

[elfin canopy]

We haven't seen any reports regarding this issue, @frigid depot. Make sure your latency and jitter results are good.

[frigid depot]

No there are people complaining, I think you one of them

[upper mauve]

How to get 3 bind accounts

[frigid depot]

In #old days ago

[elfin canopy]

I was earlier not anymore, @frigid depot

[upper mauve]

How to get 3 bind accounts

[elfin canopy]

What do you mean? @upper mauve

[frigid depot]

@elfin canopy OK well it started happening to me today 3 times. I start the game at 120 ms and few minutes later it's 500+ and constant

When I check my internet elsewhere is super fast

[upper mauve]

@elfin canopy I want to log in on my IOS, but my Facebook is not active

and one is gmail login

[elfin canopy]

Try routine repairing, @frigid depot. If that doesn't work feel free to post it in #old

Try recovering your facebook account, @upper mauve.

[open flax]

How do i get those 3 Rank protecting Cards when reaching crown

[wooden moon]

Account lost

Please help

[night cloak]

@open flax It is bugged rn, should be fixed soon.

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @wooden moon.

[open flax]

Ahh perfect

Thanks for zur quick Response

[upper mauve]

@elfin canopy I've tried it 3 times but Facebook doesn't provide policies

[sour gale]

The report system in the game is very weak against vip hackers

[elfin canopy]

Then you cannot login to your iOS device, @upper mauve. Maybe in future when there is 3 login option or when account unlinking option return.

[elfin canopy]

Report them, @sour gale.
You may report them via in-game report system or in #cheater-reports channel when it re-opens.

It's probably a visual glitch, @upper mauve.

[sour gale]

@elfin canopy before few minutes 20 k player reporting a cheater on the live stream and not banned

[elfin canopy]

YouTube? @sour gale

[sour gale]

On the Facebook Live stream ; a cheater reported by thousands of viewers in the game and not banned

[normal fulcrum]

@sour gale Reporting someone doesn't give instant ban. Their profile goes under investigation. If any anomalies were found, they get punished accordingly. It takes time to process every report so they don't end up banning players on fake reports. Have patience, they will be banned

[elfin canopy]

If you see hackers live streaming on Facebook, do report it to Facebook immediately, @sour gale. That's how you can help the community.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak path]

Dear PUBG,
Should we just stop playing and keep recording other cheaters only. ? EVERY GAME, EVERY LAST SEASON CONQUEROR IS TEAMING UP IN SOLO MODES.
Either, you definitely got the WORST ANTI-CHEAT System OR you just don't give a damn.

[cerulean fractal]

Probably both

[storm flume]

Hello, @oak path!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[oak path]

They sure as h3ll got reported last season, getting reported this season as well.

Yet here we are.. making me understand how to use the report feature.

I have my youtube account full of such idiots. I cant just post their Arabic names and IDs one by one. I wanna share the whole channel.

Also, what about the points I lost coz of this ?

@cerulean fractal True.

[last quartz]

I can't claim the crown tier rating protection cards

[elfin canopy]

It's a bug, @last quartz. It'll be fixed soon.

Feel free to post it in #old

[polar marsh]

@coarse osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shadow inlet]

Gyus, I need some help.
My account doesn't show "Change country/region" option. So I have created another account on the same device using the same WiFi network and I can see my region!
Of course I can't change it before 30 days, but the option exists!
So why it doesn't exist on my main account? And how to report that issue correctly to be solved?
I AM MISSING A LOT OF EVENTS HERE!

[elfin canopy]

It depends on the region you choose while creating your PUBGM account, @shadow inlet.

[shadow inlet]

I have chosen the same region on both accounts, @elfin canopy

[elfin canopy]

You sure about it? @shadow inlet

[shadow inlet]

100% sure, @elfin canopy

[south kite]

I want to unlink the Facebook id but i can't access Facebook id pass

[elfin canopy]

Contact in-game customer support, @shadow inlet.

[night cloak]

Can anyone explain to me this symbol messages I didnt send and my friend didnt recieve? It even shows him answering and he said he didnt even see this.

[elfin canopy]

Unlinking feature has been disabled as for now, @south kite.

[night cloak]

Is this a bug or something

[shadow inlet]

How to reach them in the right way? I always end up with some form to submit details about some bug but no one contacts me, @elfin canopy

[elfin canopy]

Restart, @night cloak. Clear cache and perform a routine repair.

[south kite]

@elfin canopy after it's get start I can unlink but I don't have access to Facebook id

[night cloak]

Hmm ok

[elfin canopy]

Try recovering your facebook account, @south kite.

[storm flume]

You can contact the customer service via the game settings, @shadow inlet. Refer to subpoint 5.3 in #faq for further instructions.

[south kite]

@elfin canopy I tried Everything , I not update the email to Facebook that's why I can't get otp and I not get otp on mobile no also

[elfin canopy]

We cannot help you then, @south kite.

[tiny otter]

Hi, i need help

[elfin canopy]

Hello, @tiny otter! How may I help you?

[tiny otter]

Can i speak with in private chat? Will be better

With you*

[elfin canopy]

What's the issue?

[polar marsh]

@tiny otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Join MENA server if you want assistance in Arabic, @night cloak.
PUBG MOBILE MENA
https://discord.gg/pubgm-mena

[lucid oracle]

Hello I Have A problem

I Buy A Purchase On Midasbuy And It Isn’t Come To My Acount

[hollow heath]

When does the cheater report open again?

[quiet basin]

@hollow heath when the latest reported player will checked and respond ( ban )

[hollow heath]

And how to know ?

When the latest reported player got checked and responded

[sharp onyx]

They post the msg

[quiet basin]

@hollow heath Error 403 will respond and sent a message who were ban !

[hollow heath]

Is there a way to get notification ?

[elfin canopy]

@lucid oracle

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

You can enable notification for "every message" for that channel, @hollow heath.

[hollow heath]

Also I got video evidence but it did not record sound

[quiet basin]

Hei any update about Official Core Group ?

[elfin canopy]

I guess that'll work, you may ask Nero more about it when he's online, @hollow heath.

[hollow heath]

Alright thanks

[elfin canopy]

What do you mean? @quiet basin

[quiet basin]

@elfin canopy I am taking about this !

[tender kettle]

• If alliance with other players is forbidden, why not add an option to report allied?

• Also there are many players who play with hackers, why not add an option to report to those who play with hackers? Whereas, if a player is killed by a hacker, that player will report the entire team as a cheater.

Thanks

[covert geode]

need help

[elfin canopy]

Oh! The bug report group, @quiet basin ?

I don't know about date, it said while filling out the survey that they'll contact you via email, so make sure you check your email.

@tender kettle ---> #old.

[storm flume]

Hello, @left mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rotund bridge]

Hey .. We want a solution to the problem of hackers in Europe ( Middle East server ) .. Does it make sense that the administration does not see cheaters there? We tried of making reports on then .. we can’t play ..!! The server has become a challenging arena between cheaters ..!!! And all of them playing with full hack ..! Come on

If there is no solution to the problem, we will leave the game

[cerulean fractal]

Tbh

Just leave

[sweet vale]

Hacker

[polar marsh]

@rotund bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean fractal]

Literally so many of you saying this that bla bla I will leave the game so tiring

[polar marsh]

@rotund bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean fractal]

Waste of time mate

[copper stag]

What is this drop dissapering glitch. It does not render. My teammates get mad at me for not seeing the airdrop, helpppp

Plz

[scarlet vale]

There are 4.8 million players using Hack from a site sharpshooter deleted the game because of cheaters. If you don't find a solution, you will lose your market value.
#delete_pubg_mobile

[night cloak]

Help my pubg account was linked from facebook but my facebook account was permanently disable how can I revere my pubg account

[sacred cedar]

Hello , how can I find test server or test version for erangel 2.0
In that apk only one map is available for play that is erangel 2.0
Please help .. waiting..

[lavish light]

Please, help me 💔

[polar marsh]

@lavish light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak try contacting customer support in game or mail to [e-mail]

[pine socket]

I don't have the dates event in the event tap and many other events that appears to all my friends but not for me, some help will be appreciated thanks

[vernal tinsel]

Hackers

Too much

In server all region

[glad grotto]

Like you

[vernal tinsel]

I have screen for many hackers

Use hack named skia

I hate the game

[storm flume]

Hello, @vernal tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm flume]

Hello, @frosty sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vernal tinsel]

I can't write in #cheater-reports

[elfin canopy]

Read the last message in that channel, @vernal tinsel.

[lavish idol]

I didn’t got my account back but they said they successfully recovered it???????? Reallly????

[vernal tinsel]

I reports to Hacker not banned and I have screen form him device

He's us hack

[elfin canopy]

Report them in-game or via this link if you've evidence,@vernal tinsel

http://cheater-report.pubgm.cc

Additionally you may report them in #cheater-reports, when it reopens.

Try starting a new conversation again, @lavish idol.

[polar marsh]

@vernal tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak rock]

is there in pubg mobile?

[elfin canopy]

That's in PUBG PC version, I guess, @oak rock.

It's definitely not in PUBGM.

[vivid merlin]

that's like an early version of pubg pc I dont think it exists anymore

[plucky tapir]

Have you guys played blue hole mode ?

[oak rock]

how

[elfin canopy]

@oak rock and @plucky tapir use #pubg-mobile.

[crystal anvil]

Need help about PMIS 2 ingame qualifiers

[lost wasp]

Hey I'm new on here

Not to pubg just to discord

I need advise.

[elfin canopy]

You may join Indian server for information regarding PMIS, @crystal anvil.

https://discord.gg/UqQGA6T

[young elk]

How can i unlink my old fb id and link my new fb id

pls hell

help*

[elfin canopy]

You may use #chat to talk to different people regarding discord features, @lost wasp.

If you need assistance regarding this server, feel free to ask in #discord.

Unlinking feature has been disabled as for now, @young elk.

It may return in future but we don't have any estimated arrival time regarding this.

[young elk]

cant we unlink the fb id using fb itself?

will that work?

[elfin canopy]

No, @young elk. You cannot unlink Facebook from your PUBGM account, however you may revoke access to it from Facebook.

[halcyon crescent]

hi can anyone help with data exchange problem?

[young elk]

well the thing is i want to deactivate my old fb id

thats why

[elfin canopy]

Unfortunately you cannot unlink it, @young elk. Maybe in future.

[young elk]

okay thank you

[elfin canopy]

What data exchange? @halcyon crescent

[halcyon crescent]

I guess because I switched from wifi to mobile data

@elfin canopy

[elfin canopy]

"connection terminated due to data error"?

[halcyon crescent]

Yes due to data connection excess

[elfin canopy]

Can you post a screenshot?

[halcyon crescent]

I got penalized for switching from wifi to mobile data

[polar marsh]

@halcyon crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worthy sleet]

What can we do about players who are teaming, I have video evidence but who or where could I send that to

[storm flume]

Hello, @stiff nest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

You may report them via in-game report system, @worthy sleet.

[stiff nest]

@storm flume Sorry but I told you before I report dozens of players daily and I can't find any response from you even I enter into their files and find them playing as if nothing i hope you to communicate with me I have programs used by cheaters will help you a lot

[reef wagon]

Hello everyone for some reason i don't have the button to link my phone number
But my other phone has it
Please help

[scarlet solstice]

Hello guys I need some help with my purshases

[elfin canopy]

@void cloak don't copy paste and spam here, move to #chat

What is it? @scarlet solstice

Both the accounts are same? @reef wagon

[storm flume]

Please do not use any other language aside from English in this channel, @stone remnant. Refer to #613267301243944960 for language channels.

[reef wagon]

@elfin canopy no but different phones

[final spade]

Well ,,, i am done complaining about my lost game
And I got no answer from the support for more than 10 days
10 days and noooooooo answer

[elfin canopy]

Different accounts too? @reef wagon

[reef wagon]

@elfin canopy yes

[storm flume]

Please refer to this channel's pinned messages for further information, @final spade:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[reef wagon]

Both updated to the latest version

[stone remnant]

I wnat unlink my facebook .

[elfin canopy]

This feature is available to some players only, @reef wagon. It'll be available for everyone in future.

Unlinking feature has been disabled as for now, @stone remnant.

[reef wagon]

@elfin canopy thank you
But when will it be available to everyone?

[elfin canopy]

We don't have any information regarding this, @reef wagon.

Hopefully soon.

[reef wagon]

@elfin canopy thanks for your help.

[elfin canopy]

Buying and selling of accounts violates PUBGM ToS, @stone remnant.

You'll be punished accordingly if you do so.

[stone remnant]

ok

[stiff nest]

Why didn't you answer my words?@elfin canopy

[elfin canopy]

I've already answered you, @stiff nest.

[simple gale]

how long does it take to recover an account

[elfin canopy]

What is it about? @simple gale

[simple gale]

my facebook got deleted but i have my account id

[night cloak]

why does skill not matter in early game?

whoever has the better loot wins

[elfin canopy]

@night cloak ---> #pubg-mobile

[stiff nest]

@elfin canopy I want to send you files used by cheaters to make it easier for you to stop them.

[sick shale]

Was this update for specific devices? Cuz I didn't get it till now

[crystal storm]

Do you guys allowed to play 2 accounts in an device? Like one with linked one is guest

[elfin canopy]

The team is already aware of it, @stiff nest. And they're working their best to tackle hackers.

I guess it's for everyone, @sick shale.

[simple gale]

@elfin canopy is there a way to recover an account?

[trim sigil]

Only 500 people get conqueror in a server in total or 500 people get conqueror daily in a server

[stiff nest]

@elfin canopy I want to get in touch with this team.

[sick shale]

@trim sigil daily

[elfin canopy]

You need to reach top 500 and maintain that spot until next day which reset at 00:00 UTC, @trim sigil

Apply for job at PUBGM/Tencent, @stiff nest

[night cloak]

‏Hi, I lost access to my account due to the latest update and I have contacted customer service and I have been replied to with this response that my account has been restored, but nothing has happened. Please solve this problem. Thank you.

‏Hello soldier, Thank you for your patience.
‏We are pleased to inform you that we have conducted investigations and have applied the required changes to your account after you completed the requirements to recover it ...

[elfin canopy]

How many social media have you linked with your PUBGM account, @simple gale ?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[stiff nest]

@elfin canopy Help me apply for this job.

[elfin canopy]

I can't help you, @stiff nest. I'm not employed by Tencent/PUBGM.

Now please move to #chat, @stiff nest.

[stiff nest]

@elfin canopy Do you have a link, for example, to apply for this post?

[elfin canopy]

Use Google.

[stiff nest]

Ok

[polar marsh]

@trim sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Read pinned message in #news channel, @trim sigil

[radiant cargo]

Yo can someone help me

[night cloak]

@elfin canopy
The pinned message Did not help me

[elfin canopy]

We cannot help you with it, @night cloak.

[plain yoke]

When I get character discount card. Can it be used to purchase full character for free???

[elfin canopy]

Try contacting customer support and start a new conversation again, @night cloak.

[plain yoke]

I have 259 cards need 900 after doing thus will it bee free for me??

@elfin canopy

[elfin canopy]

I guess so, we don't have any details for upcoming character card events, @plain yoke.

[night cloak]

I did this today
🙏 thx

@elfin canopy thx you
Good night 🤡💙

[radiant cargo]

@elfin canopy I got a message saying I am unable to access my acct cause I was hack/ cheat etc. I have not been doing such things I am not sure how I can get my acct back

[elfin canopy]

Post a screenshot, @radiant cargo.

[radiant cargo]

Last time I did it muted me

But here goes nothing

[elfin canopy]

Who unmuted you? @radiant cargo

[radiant cargo]

This is another acct

I just need help I did nothing wrong man

[polar marsh]

@radiant cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick thistle]

i received this message and the account did not back , please i need help i was linked with twitter 🙏🏻🙏🏻

[elfin canopy]

Contact customer support and try starting a "new conversation" again, @sick thistle

[storm flume]

Please do not use any other language aside from English in this channel, @ancient lagoon. Refer to #613267301243944960 for language channels.

[polar marsh]

@ancient lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[elfin canopy]

You may play PUBG Lite, if your phone doesn't support it.

[sick thistle]

I already contact them and I sent the photo to them before 4 days put no answer??

[night cloak]

@elfin canopy my mobile have high frame late at pubg mobile, and my phone supported extreme frame late.
i have 4GB RAM

Snapdragon 660

you don't have any solve ? :(

[civic gull]

i received this message and the account did not back , please i need help i was linked with twitter 🙏🏻🙏🏻
@Sara.m#7239
The same problem.

[storm flume]

Please refer to this channel's pinned messages for further information, @civic gull @sick thistle:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[slate brook]

A lot of paid money just appeared out of nowhere

[elfin canopy]

Try routine repair, @night cloak.

Yes? @slate brook

[night cloak]

how @elfin canopy

[slate brook]

I didnt pay for it on the game or anything

[elfin canopy]

@night cloak

What's the issue? @slate brook

[slate brook]

My account has a bunch of money you usually pay for

Does this mean I got hacked or somthing

[sick thistle]

Please I need a help this my ID 5151741715 and I was linked with Twitter

[shadow badge]

hello guys,

i have problem
this message appears and i cannot download maps or any resources pack

[night cloak]

Hello I need admin 👨‍💼

[crisp garden]

@sick thistle start new conversation

[polar marsh]

@trim cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick thistle]

There is no answer??

[crisp garden]

Click "start new conversation" and message more detail to them

[night cloak]

@crisp garden

Many people have the same problem

[civic gull]

Everyone has the same problem

[sick thistle]

It’s the 11day and no answer?!

[crisp garden]

Wait for their answer it will take some time

[night cloak]

We need Admin

[daring stag]

Hello sir I'm really sorry to hear that but I'm not a pubg staff and I can't help you with anything except by just telling you to go and write the same thing in #questions in pubgm server

Is there an admin here I want to chat with ?

[night cloak]

My Account Was spending

[whole quest]

Can you please stabilize the ping on the Asia server ?

[night cloak]

How do i report players?

[noble canyon]

What is the solution? 😔💔

[crisp garden]

@night cloak cheaters?

[night cloak]

5355952098
Ly Account Was disabel

My**

[gusty crypt]

I tagged Edna and messaged my problem there.... When she will see?

[crisp garden]

When she is available

[pure flint]

Photo from Nithish

Help I did not get uc in my account

[gusty crypt]

Does she opens daily?

[pure flint]

Please retrive my purchase to this id. 5244794735

[limpid jetty]

I was sent that my account was restored and logged in to the same account, but I did not restore the account

[shadow badge]

@noble canyon عندي الحل تعال خاص

[crisp garden]

English only

[toxic crater]

When opening the shop for crates, an animation pops up for the premium crate and as I spam the button to skip cause I have no interest in watching these cut scenes, I accidentally hit the open 10 premium crates after the skip button. I did not want to open these crates and would like an option to turn off the cut scenes so this can’t happen or move the skip button so I don’t have a chance to mis-click the crate open button.

[shadow badge]

@crisp garden I have the solution for that issue

[weary cosmos]

Google Play Store version : 0.18.0.12625
Samsung Galaxy Store version : 0.18.0.13625

What's difference...?

anyone know..??

[storm flume]

Kira is AFK: sleeping 😴 - 5 hours ago

[pure flint]

@normal fulcrum help

[night cloak]

If any staff is on i have a question on your block system and how its really annoying that you have to be friends to block someone and can't unffriend unless you unblock them when they constantly keep bugging me for months now pls fix your i guesses decent game and pls respond ybn's

[prime tapir]

Please we have people still waiting to get their account back after unlinking confusion . Anyone please

[storm flume]

If you have encountered an issue with the account unlinking feature, @prime tapir, please ask in #708032127458869340.

[snow gale]

How to unlink account

[storm flume]

If you have encountered an issue with the account unlinking feature, @snow gale, please ask in #708032127458869340.

[noble canyon]

@shadow badge ارسل لي جيتك بس ماوصلت لك

[storm flume]

Please do not use any other language aside from English in this channel, @noble canyon. Refer to #613267301243944960 for language channels.

If you have encountered an issue with the account unlinking feature, @alpine wolf, please ask in #708032127458869340.

[polar marsh]

@alpine wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use any other language aside from English in this channel, @noble canyon. Refer to #613267301243944960 for language channels.

[noble canyon]

@shadow badge sent me d m

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final spade]

Did i send in the tight way this time ?!
It's about unlinking issue

I am asking the people here to see if i wrote something in a wrong way

[crisp garden]

Wait for their response

[final spade]

Am waiting

[night cloak]

Hi I want to help this is my account and I lost it

[crisp garden]

Wait for their response

[craggy palm]

Unlink my account

[tough quiver]

My information was answered but did not retrieve the old game data

[pallid karma]

Most who want to get their account back they already selling it and they want to reclaim it so be smart

[hollow raptor]

Sir, the crown reward is locked since the start of the season. Pls look into the matter.

[crisp garden]

@hollow raptor protection card?

[hollow raptor]

@crisp garden yes.

[crisp garden]

However, if you are still experiencing problems with your account, we ask that you contact us and clarify its details by clicking on the "New Conversation" option.

@tough quiver

@hollow raptor it's a bug, you can post it in #old

[slender roost]

I got questions

[polar marsh]

@slender roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender roost]

What if someone use glitch to kill u what will happened to them ?

[foggy ember]

Error 403

[lethal gazelle]

hi,waht is acconut bnd
5231506909

[elfin canopy]

Wait for their response or try starting a new conversation, @tough quiver

[sick shale]

@slender roost You can report them in-game for Bug abuse

[elfin canopy]

English, @sly stag.

@stable torrent yes?

[lethal gazelle]

hi,waht is acconut bnd
5231506909@polar marsh

[elfin canopy]

Banned for 10 years? @lethal gazelle

[stable torrent]

nah just reacting to the language

[quartz drum]

My PubgM game... After every match my mic and speaker gets disconnected... I have to restart to get them back.. I tried clearing data and cache.. also reinstalled but problem still exists

[elfin canopy]

@stable torrent move to #pubg-mobile or #chat.

[lethal gazelle]

@elfin canopy yas?waht ,not hack😭

[elfin canopy]

Post about it in #old with details, @quartz drum

[polar marsh]

@lethal gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@light tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[small ivy]

How to delete my pubgm acc?

[livid spire]

i wont delete my account in pupg

[elfin canopy]

You can't delete your PUBGM account, @small ivy. There's no option to delete it.

[small ivy]

You can't delete your PUBGM account, @small ivy. There's no option to delete it.
@elfin canopy really? Dammn

Thx

[elfin canopy]

Yes? @livid spire

[livid spire]

Yes? @livid spire
@elfin canopy how

[elfin canopy]

Do you have any queries regarding the game? @livid spire

[livid spire]

I will not find friends on the new account

Please how to delete the account or transfer friends

[woven tapir]

I got banned by mistake

I need help getting my account back

[storm flume]

If you have encountered an issue with the account unlinking feature, @woven tapir, please ask in #708032127458869340.

[crisp garden]

You can't delete account @livid spire

[livid spire]

why

[night cloak]

If any staff is on i have a question on your block system and how its really annoying that you have to be friends to block someone and can't unffriend unless you unblock them when they constantly keep bugging me for months now pls fix your i guesses decent game and pls respond ybn's

[polar marsh]

@finite flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic dew]

Radio communicator is 60UC in shop and for one time use ...just to highlight the radio message.....does it make any sense .... don’t u think it’s too costly ... and achievement given to use 500 radios lol

[night cloak]

@night cloak Feel free to share your feedback in #old.

[finite flare]

I cannot play and I cannot reach Concer due to hacking within all values ​​of Pubg Mobile. Do you want us to leave the game ??? How long will this carelessness and silence on the Hackery !! Look at the Saudi Arabian people, the Emirates, and Kuwait in the Top 100 North America, de Manzour, a third person, all of them are hackers,!

[storm flume]

Hello, @finite flare!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[polar marsh]

@finite flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Banned for 10 years, @woven tapir ?

[woven tapir]

Yes

Can you help?

[spring zephyr]

@woven tapir Read #faq 2.12

[sonic dew]

Radio communicator is 60UC in shop and for one time use ...just to highlight the radio message.....does it make any sense .... don’t u think it’s too costly ... and achievement given to use 500 radios lol

60 UC * 2 = 120 UC
500 times radio * 60 UC = 30000 UC

Need to spend 30000 UC to complete an achievement?

[woven tapir]

I read it but i do not meet any of those requirements to be banned

[polar marsh]

@woven tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

You may use #old for your feedback, @sonic dew .

[sonic dew]

Ok @elfin canopy

[junior lava]

need help with pubg stalkers

[night cloak]

@junior lava Yes?

[junior lava]

there’s this guy who won’t leave me alone

i had him blocked but he was still spec and giving me chickens

after that i unblocked him and deleted him

now he sends me a friend request every single day

sometimes multiple times a day

[crisp garden]

I think it is because when you block someone you only appear offline to them

[polar marsh]

@bleak crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slate frost]

Is it allowed to play pubg in juilbreaken iPhone ?

[spring zephyr]

@slate frost Yes.

[coarse star]

@slate frost why I got mute ?

Can someone please unmute me ?

[polar marsh]

@pallid lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coarse star]

@spring zephyr would you please unmute me ?

[night cloak]

@coarse star Unmuted. Make sure to not ask ban related queries on discord server.

[coarse star]

This new acc I created because someone muted me

[red thicket]

Guys i need help my account linked with 2 , twitter and facebook ,,,, my facebook blocked how can i unlink the facebook ?!!!

[coarse star]

@night cloak sure thank you

Well my question was if someone got blocked 4 months ago because of juilbreak can he open his ... again ?

[night cloak]

@red thicket It is not possible to unlink an account you don't have access to.

[velvet idol]

Any mod could help me out?

[bright fox]

Guys help I bought 8100UC and i didn’t receive it and pubg support didn’t answer my complain i sent to them before 10 days and nod idont want my uc i want my money back

[night cloak]

@coarse star No.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @velvet idol. Remember to read through #faq before asking questions in the support channels.

[bright fox]

Can anyone help😢

[coarse star]

@night cloak I c thank you 😊

[night cloak]

@bright fox Feel free to contact your Google/Apple assistant.

[spring zephyr]

Wait you get banned for playing on a jail broken device?

[storm willow]

@bright fox did you Purchase from official website or App Store?

[night cloak]

You don't.

[coarse star]

@spring zephyr yeah 4 months ago

[bright fox]

@night cloak I already connected them but they said connected pubg

[coarse star]

But at that time pubg support informed me that it’s not allowed but today people told me it’s allowed now

[bright fox]

@storm willow apple store

[idle dew]

I want to remove my Google play games account in pubg.. help

[night cloak]

@coarse star Please ask those people.

@idle dew Unfortunately, the unlinking account feature is having some issues at the moment. Try again at a later time.

[coarse star]

@night cloak well am asking pubg support here that’s why am here 😊

[bright fox]

@night cloak i called apple store but they send me to u

[idle dew]

@night cloak okay alright but what the tutorial of unlinking accounts

[storm flume]

If you have encountered an issue with the account unlinking feature, @idle dew, please ask in #708032127458869340.

[night cloak]

@coarse star You won't be able to do it through support here. Just wait a few days.

[coarse star]

@night cloak I c thank you 🙏

[bright fox]

Can u help plaz because no one answer through ur application @coarse star

[night cloak]

@bright fox Can you wait a few more days for the reply from the customer's service. Due to the pandemic, you might get a slow response.

[bright fox]

10 days now 😢@night cloak

[polar marsh]

@woven magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime juniper]

hi @lime juniper @sand path , my message from cheater reports was deleted , i know i need to post only 1 id per message but the cheater report section close very fast , also im facing so much hackers every day , i make video of them , i asked my friends to post 1 by 1 , but please allow to post more than 1 ids in single message.
We will not be able to offer you this community reporting method otherwise, @lucid jetty. It is an unofficial method which we voluntarily keep running.

@lime juniper I had subscribed Prime Plus before losing my account due to unlink feature. Will I get my daily UC back after recovery? @elfin canopy
You will need to ask the customer service about that, @violet barn.

[night cloak]

Guys when do blue hole arrive

[slender roost]

@sick shale does they get punish?

[spring zephyr]

@night cloak No info on upcoming updates.

[night cloak]

Bro they say 0.18 update. Youtube is full of the videos?

Even bonus challenge is soon available for my account -___-

[marsh herald]

Is it leagal to use 360p config file for low end device?

Will i get ban ?

[neat turret]

You risk a ban if you do any file mods

[onyx gust]

@night cloak I cannot to collect the rating protection card that in Crown Tier reward

[spring zephyr]

@onyx gust It's a known bug. Soon it will be fixed.

[night cloak]

Not able to collect tier protection

@night cloak it will be fixing soon

[onyx gust]

Can I not get something in return I lost more than 120 points because I couldn't use them i'm spending more than 12 hours daily after that hard work just a simple bug Ruin the hard work

[night cloak]

@night cloak is your account banned

@night cloak yes

[fast crown]

This is great ? 🤮 (sarkasim )

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@fast crown #old

[onyx gust]

@onyx gust please reply

[faint escarp]

are these scammers?

[night cloak]

@onyx gust we don't know anything about that, feel free to ask that in customer service

[faint escarp]

Really?

[polar marsh]

@marsh herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@faint escarp Hello there.

[novel topaz]

@faint escarp @night cloak I got the same email as well

[night cloak]

@novel topazand @faint escarp Please DM me.

@faint escarp Not here, DM.

[faint escarp]

say DM translation, I don't know English slang @night cloak

I from Russia

[sand path]

Message hope privately @faint escarp

[faint escarp]

Okay

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @marsh herald.

[chrome fox]

is teaming up in privat room okay?

private *

[sand path]

Teaming up is against the fair environment of the game.

[spring zephyr]

It's okay if you do it in your own custom room? @sand path

[chrome fox]

i mean its just a room me and other friends like to do 50 vs 50

[sand path]

You never know, the system might detect it and ban you for a day

[chrome fox]

hmmm thats bad no more 50 vs 50 then 😦

[sand path]

Do it at your own risk.

[spring zephyr]

@chrome fox You can still do it. If no one reports you in that custom room.(Do it at your own risk)

[chrome fox]

@sand path yeah alright

thnx guys

🙂

[polar marsh]

@plain magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fading owl]

I can't collect 3 tier protection card its a glitch please fix i already reach crown

[spring zephyr]

@fading owl It's a known bug. Soon it will be fixed.

[fading owl]

Yup please as soon as possible

I am crown in duo

[rotund rivet]

hi

anyone donate me royal pass plz bro

and play with me

[spring zephyr]

@rotund rivetSTOP!
You can't beg here.

@rotund rivet Use #activities to find other PUBG MOBILE players.

[frosty marlin]

Can you stop people from teaming up in solos and duos ffs is getting out of hand right now

First cheaters everywhere now this

And you can’t even fix the cheaters still

[spring zephyr]

@frosty marlin You can report them via the in-game reporting system.
They will get banned. (Starting from 1 day)

[night cloak]

My account's not banned or suspended, i'm just tiered of cheaters.. and i'm quiting pubgM

[polar marsh]

@frosty marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender dust]

Guyes what's the proplem in this new season
it's like hacking competition
what i do now
every game i see about 4 and more teams hacking with magic bullet
will i need to stop playing now or what's the update for them

[spring zephyr]

Hello, @slender dust !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[slender dust]

@spring zephyr then i will stop playing for fun and just recording every hacker i met ?
i am playing 6 or 4 hours in a day and i am dying after 10 minets from the battle start
that's if i am lucky
now i need to record every hack ? i say i met them every game more than 3 teams hacking
i am not working with anti-cheat system or they pay me to do this

[spring zephyr]

@slender dust You can report them using the in-game report system. That should be enough.

[polar marsh]

@slender dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@spring zephyr It don't work maybe thay should find another way every body writing here's complaining about cheaters..

[slender dust]

@night cloak even if the hacker don't wanna rank up
He is ranking his friend and every time making a new account and play cheats
and his friend still Happy .-.

[night cloak]

@slate shard no don't you'r message will be deleted

[elfin canopy]

Read the last message in that channel, @slate shard.

[night cloak]

@slate shard It is useless to send such info here. Please report them via the game.

[slate shard]

that site doesnt even work!! have u ever checked that link ur giving

[night cloak]

It does work. Maybe try using a different browser?

[slate shard]

lol

[night cloak]

the game experience is getting bad .. very bad..it's worst than the last season remind me the time when people was flying in every lobby ..

[slate shard]

few of them are in the conq league still playing lol

[elfin canopy]

#pubg-mobile

[night cloak]

@slender dust Do not share any cheating activities.

[slender dust]

@night cloak i am talking abput if that's work as prove and where i can send it

[night cloak]

@slender dust Feel free to contact customer's service in-game.

[craggy hemlock]

Why can't I redeem my tier protection cards in Crown tier?

[spring zephyr]

@craggy hemlock It's a know bug. Soon it will be fixed.

[craggy hemlock]

How long? Any idea?

[spring zephyr]

@craggy hemlock Can't give a exact time. But soon it will be fixed.

[real moon]

Is there any chance m4 lizard loar will come out again?

[night cloak]

@real moon No such info. Keep an eye on the store page and crates, in-game.

[real moon]

Okay ;)

Aight ima wait for new m4 skin yoz

[empty harbor]

How can I get admiral outfit now?

[night cloak]

When can we enjoy a fair game again, it's like unplaybel nowadays

[vivid pike]

We are paying spending money on this game playing with honesty we deserve to achieve conq. But the thing is out of 100 in 90 games we are facing hackers what should we do at that time ? what the hack the management doing for banning hackers pubg just know how to earn money

[spring zephyr]

Hello, @vivid pike !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@vivid pike they said use the report ingame system, but it don't work, even when we report the magic bullet users..

[vivid pike]

How much i report just tell how much??

[night cloak]

yes sure.. pubg now it's like bla bla bla and never ending words..

[vivid pike]

That means i die in every game minus my points and reports wow claps

[empty harbor]

How can I get cool commander outfit now?

[night cloak]

@vivid pike chearts are in every single game, in every severs..even if you playing solo or duo, in the fpp and tpp , the game is just ruined by those guys

[storm flume]

Hello, @night cloak @vivid pike!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

there's another way maybe...quiting the game.. i'm out

[cold ermine]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cold ermine. Remember to read through #faq before asking questions in the support channels.

[tacit flower]

Why cheater-reports closed?

[spring zephyr]

@tacit flower Read the last message in that channel.

[velvet idol]

Hellow i need some help, can I speak to a mod?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @velvet idol. Remember to read through #faq before asking questions in the support channels.

Please do not use any other language aside from English in this channel, @cold ermine. Refer to #613267301243944960 for language channels.

[tacit flower]

When it’s processed?

[night cloak]

@tacit flower check the pinned message in #cheater-reports

[velvet idol]

I am writing an article, and wanted some clarity regarding vpn usage

[tacit flower]

@night cloak ok thank you

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.@velvet idol

[prisma willow]

Anyone know what happened to Ranked Arena Reward?

Never got anything

@spring zephyr ??

[hybrid jay]

Morning... i need to know how to get my registration date from my pubg account... i delete the app and I download it again
So I don’t know how to find it now

[cold ermine]

Hello ..
I need help!!!!! , My account in PUPG Mobile is linked to me FACEBOOK and TWITTER , my Facebook is hacked , and there is someone who enters through Facebook and deletes friends and And change my picture and my name .
He told me : " give me some cash because I Unlink"
I have been suffering from this problem for a long time، what should I do !

Thanks for your time..
ID:557553451
Note: I have pictures for conversations with the hacker

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @cold ermine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[velvet idol]

@night cloak are you sure about it?

And how fast can I expect the response?

[night cloak]

I don't have any info when they will reply you @velvet idol . For those contact customer service

[velvet idol]

@night cloak would the admin of the server have any idea, btw I have already mailed the customer service

[jovial vapor]

the crossbow challenge in #news , we can complete it in any server with any tier ?

[sand path]

Yes

[jovial vapor]

ok thanks

[velvet idol]

@sand path would the admin of the server have any idea about the usage of vpn allowed or not?, btw I have already mailed the customer service

[sand path]

@velvet idol Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[digital robin]

NEED HELP

[sand path]

This is what you will get @velvet idol

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @digital robin. Remember to read through #faq before asking questions in the support channels.

[velvet idol]

okay thanks I will be waiting for their reply

[digital robin]

facing loading issue while starting the agme and the game doesent start and says connection to server is lost

[solemn arrow]

@Rock47 what would i do to report pubgm hackers here

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @digital robin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

You can report it in the Indian server. The channel is closed here for processing, but open there. @solemn arrow

https://discord.gg/6zBn4c

[digital robin]

facing server issue

[solemn arrow]

@sand path okey thank you ... There is millions if hackers i Hope this ends .. thank you for helping

[sand path]

@digital robin

Set DNS to 1.1.1.1

[digital robin]

when i try to open the game is shows this

[spring zephyr]

And secondary DNS to 1.0.0.1

[digital robin]

ok i will try

still showing the same

[sand path]

Country?@digital robin

[digital robin]

india

[sand path]

Did you try on data?

[digital robin]

yes it is working fine on data

but on data ping goes high

[sand path]

Then it's your wifi

[digital robin]

i m on wifi of 50 mbps speed upl;oad and download

[sand path]

No server issue has been reported.

Ping is irrelevant to the download and upload speed

[digital robin]

everything is working except PUBG?

earlier it was working fine but after to lockdown unabl;e to play pubg

at night after 12 it fixes automatically

@sand path any suggestion for me

[sand path]

Reduce the load on your wifi

[digital robin]

load as in devices connected?

[stray forum]

is there an update rollin right now for pubg ?

[sand path]

No information, yesterday there was a 14mb

[stray forum]

@sand path i had that i mean in playstore

[lucid olive]

i had 189 kills of pistols before that match

[sand path]

Its normal. @stray forum

[stray forum]

@sand path

[lucid olive]

i had 189 kills of pistols before that match but i have 189 kills after that match.

[sand path]

@lucid olive there is a limit to how many kills you can get in a day.

[random rampart]

After the yesterdays update of 14mb my game is now lagging like hell and i cant even play properly

[lucid olive]

@sand path

[sand path]

#old with ID device country and evidence

@lucid olive scroll up.

@lucid olive there is a limit to how many kills you can get in a day.

[stray forum]

@sand path what u mean its normal ?

[lucid olive]

my player id is Name: T2R冬pro३०》
P’id:5213534288 country :Nepal

[sand path]

If it's on playstore, you don't need to worry. @stray forum

[stray forum]

@sand path i know but i already have latest update

[sand path]

It's not a big update

Probably in mb's

[stray forum]

ah ok i'll see

[dreamy minnow]

I purchased a total of 134 UC from Midasbuy India. The UC got credited to my account, but the Penguin Vacation Set didn't unlock! What do I do now?

[sand path]

Screenshot.

It doesn't counts the extra you get

[dreamy minnow]

Oh ok. I didn't know that extra doesn't count. Thanks!