#questions | PUBG MOBILE | Page 791

sand path May 17, 2020, 5:21 AM

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Look for suspicious activities

lunar obsidian May 17, 2020, 5:21 AM

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@sand path the hacker has full control of my accounts

sand path May 17, 2020, 5:22 AM

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@lunar obsidian which social media??

lunar obsidian May 17, 2020, 5:22 AM

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@sand path Facebook

sand path May 17, 2020, 5:23 AM

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Contact Facebook support, or contact customer service in game and follow these steps.

📎 RdHVpDX_d-1.jpg

night cloak May 17, 2020, 5:24 AM

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I want to report some cheater they really pissed me off. I have prove they are cheater, so where and how I can send it to Pubg ?

storm flumeBOT May 17, 2020, 5:24 AM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

outer lynx May 17, 2020, 5:25 AM

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It's still not there 😫

sand path May 17, 2020, 5:25 AM

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Logout, login with another pubgm account and then login with the main.

outer lynx May 17, 2020, 5:25 AM

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Ok

night cloak May 17, 2020, 5:30 AM

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@night cloak its still saying the same thing

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📎 Screenshot_20200516-231755_PUBG_MOBILE.jpg

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@elfin canopy

jolly ice May 17, 2020, 5:36 AM

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I am one of my survivors, my Facebook has been stolen and I have a linked account on pubg

lunar obsidian May 17, 2020, 5:37 AM

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@jolly ice they are not helping u

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@jolly ice they don’t care about the pubgm player

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@jolly ice not trying to be rude

crisp garden May 17, 2020, 5:38 AM

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@jolly ice your account is stolen?

cold totem May 17, 2020, 5:38 AM

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I can not login to my Pubg with facebook when i try to it shows an error Authorization Revoked please Help

jolly ice May 17, 2020, 5:38 AM

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@crisp gardenNo

cold totem May 17, 2020, 5:38 AM

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please help

crisp garden May 17, 2020, 5:39 AM

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@cold totem do you have 2nd social media linked

cold totem May 17, 2020, 5:39 AM

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No i do not

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My Account is linked I changed my Profile Picture and it is changed there in-game Profile

outer lynx May 17, 2020, 5:42 AM

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Tried everything but nope

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It's still the same

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Even for other accounts

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@sand path

cold totem May 17, 2020, 5:45 AM

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Please any one Help me

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😦

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@crisp garden Please Help me I can not use my Facebook Accpunt to log in my Pubg please

crisp garden May 17, 2020, 5:47 AM

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English only

cold totem May 17, 2020, 5:47 AM

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@crisp garden

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help me i can not use my facebook account to login pubg

night cloak May 17, 2020, 5:50 AM

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@night cloak can you check for an update for both playstore and play games

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.

storm flumeBOT May 17, 2020, 5:52 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak May 17, 2020, 5:53 AM

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@floral latch use english or join the MENA sever. the link is in #613267301243944960

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@cold totem is it showing any error or your FB account got hacked

cold totem May 17, 2020, 5:54 AM

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@night cloak No It is showing Error AUTHORIZATION REVOKED

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@night cloak I can use my Facebook account it is fine

night cloak May 17, 2020, 5:57 AM

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@cold totem check the password you entered is correct

cold totem May 17, 2020, 5:57 AM

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@night cloak Yes Password is correct

night cloak May 17, 2020, 5:57 AM

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are you using iOS or Android @cold totem

cold totem May 17, 2020, 5:58 AM

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@night cloak Android

night cloak May 17, 2020, 5:59 AM

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logout from the facebook app then clear the app cache then login again @cold totem

cold totem May 17, 2020, 6:00 AM

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@night cloak i have done everything Cleared app cache

outer lynx May 17, 2020, 6:00 AM

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Why was I got that msg

polar marshBOT May 17, 2020, 6:00 AM

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@outer lynx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steel tendon May 17, 2020, 6:02 AM

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Why do I always get matched with SEA players on WiFi only? The moment I switch back to a different network I’ll get indian lobbies. It’s annoying as hell having to play on high ping

night cloak May 17, 2020, 6:05 AM

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@cold totem repair the game(Routine Repair) you can see that option in the login screen.

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@steel tendon ask you ISP to do an IP reset

hollow hound May 17, 2020, 6:06 AM

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Are pubgm Devs beggar? 120uc for US citizens is ok but for Indians 120uc means Rs150, we can buy physical dresses instead of buying the crate which also depends on our luck and 99.9% times it comes with either a silver frag or stickers. Why don't they lower the price of UC for Indian citizens?

steel tendon May 17, 2020, 6:07 AM

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@night cloak ight Ima try that out

cold totem May 17, 2020, 6:07 AM

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@night cloak i have also done repair game (Routine Repair)

steel tendon May 17, 2020, 6:07 AM

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@hollow hound no one’s forcing you to buy

night cloak May 17, 2020, 6:08 AM

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@night cloak all are up to date

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@night cloak can you remove the gmail from the device and re-login again

hollow hound May 17, 2020, 6:08 AM

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@steel tendon I'll never but there are many people who are buying and it is costing them way too much then the americans

night cloak May 17, 2020, 6:08 AM

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@cold totem did that help

cold totem May 17, 2020, 6:09 AM

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@night cloak No

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😦

junior tiger May 17, 2020, 6:09 AM

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can someone help me with connection issues? im playing on 20 ms and yet i cant pick up items fast and my movement is always delayed.

night cloak May 17, 2020, 6:09 AM

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seems like its an issue from fb server @cold totem

cold totem May 17, 2020, 6:09 AM

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please any solution 😦

night cloak May 17, 2020, 6:09 AM

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Guys i need some help please , while im swiping down to control recoil, the aim jumps up and touch is lost while my thumb is on screen, i have to lift my thumb and touch the screen again

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📎 Screenshot_20200517-065853_PUBG_MOBILE.jpg

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@junior tiger do a speed test and check if theres any latency or jitter, also try using a DNS

polar marshBOT May 17, 2020, 6:11 AM

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@lone quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear pine May 17, 2020, 6:12 AM

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I have a video for a hackers team. And they are from the top 10 players in the server .. how can i send the video as a report ?

junior tiger May 17, 2020, 6:12 AM

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@night cloak ive tried speed tests and my speed comes out to be perfectly fine. Using google DNS had no effect on the problem. I also dont have any lag issues on other games so im pretty convinced theres something wrong with my connection to pubgm server

storm flumeBOT May 17, 2020, 6:12 AM

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Hello, @clear pine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 17, 2020, 6:13 AM

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@cold totem please avoid repeating the same issue. try logging in later or contact the customer service

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@night cloak @elfin canopy thank you thank you so much it works now!!❤❤

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@night cloak welcome 🤗

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📎 Screenshot_20200517-001231_Google_Play_Store.jpg

cold totem May 17, 2020, 6:14 AM

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@night cloak Any info about costomer service ? please

night cloak May 17, 2020, 6:14 AM

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@junior tiger add that in #old

storm flumeBOT May 17, 2020, 6:14 AM

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You can contact the customer service via the game settings, @cold totem. Refer to subpoint 5.3 in #faq for further instructions.

night cloak May 17, 2020, 6:16 AM

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Why was my video deleted ?

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where

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you cant share links in here

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Im trying to link a reddit link to the same video but it doesn't show up

junior tiger May 17, 2020, 6:18 AM

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@night cloak added into the feedback channel 🙂 thank you

night cloak May 17, 2020, 6:19 AM

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@junior tiger the Devs will look into it

real moon May 17, 2020, 6:19 AM

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I got stuck in here bruhh

📎 Screenshot_20200517-131451_PUBG_MOBILE.jpg

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I cant move at all

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My foot is under the wood lol i cant move and i tried to knock my slef so i can move but it didnt work :")

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I experience this thing in every map after season 13 update

crisp garden May 17, 2020, 6:20 AM

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You can post in #old

real moon May 17, 2020, 6:20 AM

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I allready hehe

night cloak May 17, 2020, 6:20 AM

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📎 Screen_Recording_20200517-065957_1_1.mp4

elfin canopy May 17, 2020, 6:21 AM

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Sorry I was offline, @night cloak. You're welcome :)

prisma jacinth May 17, 2020, 6:24 AM

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@elfin canopy can u help what to type in new conversation??

elfin canopy May 17, 2020, 6:25 AM

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The same process, "Lost account"

night cloak May 17, 2020, 6:25 AM

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@elfin canopy ❤❤ much love

elfin canopy May 17, 2020, 6:25 AM

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@prisma jacinth ^

prisma jacinth May 17, 2020, 6:26 AM

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Ok

polar marshBOT May 17, 2020, 6:31 AM

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@tiny swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff ginkgo May 17, 2020, 6:35 AM

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Game is having low frames???

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Any fix?t

steel tendon May 17, 2020, 6:35 AM

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New phone ✅

stiff ginkgo May 17, 2020, 6:35 AM

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😏

spring zephyr May 17, 2020, 6:41 AM

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@stiff ginkgo Please Read #faq 4.9

elfin canopy May 17, 2020, 6:50 AM

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@stiff ginkgo, repair/ reinstall your game if nothing happens, post it in #old

stoic fiber May 17, 2020, 6:52 AM

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📎 Screenshot_2020-05-17-11-47-45-159_com.tencent.ig.jpg

night cloak May 17, 2020, 6:56 AM

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Hi

lucid vigil May 17, 2020, 6:57 AM

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My controls got change and I cannot change it back it says failed to save information
Pls help me

untold summit May 17, 2020, 6:57 AM

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@stoic fiber same problem happened with me i have started new conversation

night cloak May 17, 2020, 6:57 AM

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Having audio glitch since yesterday every match me and my teammate have to reset the game to fix ? Just randomly stop hearing teammate every match ?

jade ginkgo May 17, 2020, 6:59 AM

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my account was hacked

storm flumeBOT May 17, 2020, 6:59 AM

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Please refer to subpoint #2.8 in #faq for further information, @jade ginkgo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 17, 2020, 6:59 AM

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@lucid vigil repair the game

stoic fiber May 17, 2020, 6:59 AM

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@untold summit did know? What is next step

night cloak May 17, 2020, 6:59 AM

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My account was hacked and played Hack

jade ginkgo May 17, 2020, 7:00 AM

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plz help

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📎 Snapshot_20200517123023.png

lucid vigil May 17, 2020, 7:00 AM

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@night cloak I tried it but still the same

night cloak May 17, 2020, 7:01 AM

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help my

polar marshBOT May 17, 2020, 7:02 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade ginkgo May 17, 2020, 7:02 AM

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it was not banned

night cloak May 17, 2020, 7:03 AM

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@jade ginkgo give them the information they asked

jade ginkgo May 17, 2020, 7:04 AM

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UID-596680686

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Nickname-TRSxhitmonop

night cloak May 17, 2020, 7:04 AM

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📎 SmartSelect_20200517-090637_Gallery.jpg 📎 SmartSelect_20200517-090425_Reddit.jpg 📎 SmartSelect_20200517-090713_Gallery.jpg

west oyster May 17, 2020, 7:04 AM

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@polar marsh bymistake i have done below 18 how to solve it

jade ginkgo May 17, 2020, 7:04 AM

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email-abhinbiju007@gmail.com

polar marshBOT May 17, 2020, 7:05 AM

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@little mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden May 17, 2020, 7:05 AM

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@jade ginkgo message that in the customer service not here

jade ginkgo May 17, 2020, 7:05 AM

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where can you hepp me

lucid vigil May 17, 2020, 7:05 AM

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Pls help me

crisp garden May 17, 2020, 7:06 AM

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@jade ginkgo message them here

📎 Snapshot_20200517123023.png

lucid vigil May 17, 2020, 7:06 AM

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I cannot change my controls

jade ginkgo May 17, 2020, 7:06 AM

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k thank you sir

lucid vigil May 17, 2020, 7:06 AM

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It says failed to save information

proper ibex May 17, 2020, 7:10 AM

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Pubg mobile contact me my account is recover but it is not access

nova fog May 17, 2020, 7:10 AM

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@proper ibexsame to humara v hua hai bro

clear grove May 17, 2020, 7:12 AM

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Hi PUBG Please protect us from hacker like that 5159944805 please pubg please 😭😭💔

night cloak May 17, 2020, 7:13 AM

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@lucid vigil repair > Restore default settings .

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@clear grove report them via in-game or if you have video evidences report them in #cheater-reports

clear grove May 17, 2020, 7:16 AM

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@night cloak how to send the video?

storm willow May 17, 2020, 7:17 AM

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Upload it to YouTube and send link in #cheater-reports

night cloak May 17, 2020, 7:17 AM

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upload that in youtube and send the link in #cheater-reports make sure to read the pinned message in there

clear grove May 17, 2020, 7:19 AM

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Okey thank you so much bro

night cloak May 17, 2020, 7:22 AM

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@night cloak seems like an issue from your touch screen

vagrant sigil May 17, 2020, 7:23 AM

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Hi did someone get his account back from the unlink probleme please ?

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Please ?

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Unlink

storm flumeBOT May 17, 2020, 7:24 AM

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If you have encountered an issue with the account unlinking feature, @vagrant sigil, please ask in #708032127458869340.

spring zephyr May 17, 2020, 7:25 AM

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@vagrant sigil Please read pinned messages.

safe lodge May 17, 2020, 7:32 AM

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Hello i want to ask something

storm flumeBOT May 17, 2020, 7:33 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @safe lodge. Remember to read through #faq before asking questions in the support channels.

safe lodge May 17, 2020, 7:34 AM

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Hello , in pubg shop treasure option the companion pack price is 2000 uc ?? But in my all friends id its 500 UC .. why ?? I also want to buy with 500 uc please fix .. help

night cloak May 17, 2020, 7:37 AM

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@safe lodge add that in #old with the user ID of yours and your friend who have that

safe lodge May 17, 2020, 7:38 AM

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In some people ids there is price 500 uc and in some 2000 uc

polar marshBOT May 17, 2020, 7:52 AM

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@dull gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jagged ridge May 17, 2020, 8:02 AM

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any moderator? need help please

prisma wigeon May 17, 2020, 8:03 AM

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Do I need help? Can a moderator chat with me on the private to solve my account related problem?

storm flumeBOT May 17, 2020, 8:03 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @prisma wigeon @jagged ridge. Remember to read through #faq before asking questions in the support channels.

jagged ridge May 17, 2020, 8:15 AM

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Hi Soldier,
Thank you for your patience.
We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.
If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.
Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!
Best regards,
Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

storm flumeBOT May 17, 2020, 8:15 AM

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If you have encountered an issue with the account unlinking feature, @jagged ridge, please ask in #708032127458869340.

jagged ridge May 17, 2020, 8:15 AM

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what that mean?

violet barn May 17, 2020, 8:17 AM

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@elfin canopy Hi, i need your help

polar marshBOT May 17, 2020, 8:24 AM

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@vagrant coyote:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jagged fractal May 17, 2020, 8:25 AM

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I need help

storm flumeBOT May 17, 2020, 8:25 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @jagged fractal. Remember to read through #faq before asking questions in the support channels.

jagged fractal May 17, 2020, 8:25 AM

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Y cant i see any classic match recruitment notice in the channel

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Im only seeing this

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📎 image0.png

coarse vector May 17, 2020, 8:31 AM

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There is a mission in the brother in arms, but the simulator does not respond

📎 Snapshot_20200517102911.png

rotund reef May 17, 2020, 8:33 AM

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Please help me Admins. I filled all the forms when i accidentally unlinked my account from PUBGM. Now this message showing after all info given and waiting 10 days. I didn't got my account back. Help me

📎 Screenshot_20200517-134952.jpg

storm flumeBOT May 17, 2020, 8:33 AM

#

If you have encountered an issue with the account unlinking feature, @rotund reef, please ask in #708032127458869340.

coarse vector May 17, 2020, 8:33 AM

#

When I start the brothers in the weapon from the emulator, it sends me the system message is not working yet why

📎 65465.png

loud fossil May 17, 2020, 8:34 AM

#

Hi PUBG team, there is a outfit set that I like but its from season 7, "soaring eagle set" how can I get it?

light trout May 17, 2020, 8:34 AM

#

@safe lodge Those who already have the companion with them have the companion pack price as 500 UC which is the price only of the companion food in that pack.

coarse vector May 17, 2020, 8:36 AM

#

؟

vital cove May 17, 2020, 8:47 AM

#

What is Pubg Mobile doing to stop ESP hackers?

#

they are everywhereeee

tender temple May 17, 2020, 8:48 AM

#

Hi ,
Just now I faced an issue, I was playing with my Squad (Asia- Classic - Erangel - TPP). We finished the game by killing the last Squad, but we got stucked there, Chicken Dinner screen didn't came at all. After 10-15 secs a screnpopups started apperaing saying " Match Server response timeout, Reconnect?" After 2 , 3 times it shows "Connection to Server lost, Please check your network connection before trying again" After that we landed in the Lobby.
So I thought maybe there were some network issues, so I checked the Carrier results but I am afraid there were no details of that last match.
Can anyone help me to get this issue solved.
I have the recording as well.

spring zephyr May 17, 2020, 8:48 AM

#

Hello, @vital cove !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

coarse vector May 17, 2020, 8:49 AM

#

Why do I not have a button to change the place of residence or the country in my account, when offers come to the country in which I live, I do not appear

Id 5174806583

📎 Screenshot_-_PUBG_MOBILE.jpg

jagged fractal May 17, 2020, 8:49 AM

#

@spring zephyr

vital cove May 17, 2020, 8:49 AM

#

@spring zephyr Thanks but that's not the case... the case is what is pubg mobile doing????

#

to stop ESP hackers

ivory stump May 17, 2020, 8:49 AM

#

Please help me

jagged fractal May 17, 2020, 8:49 AM

#

Y cant i see any classic match recruitment notice

spring zephyr May 17, 2020, 8:50 AM

#

@coarse vector That feature is not available for European countries.

#

@ivory stump Please State your problem

velvet vault May 17, 2020, 8:50 AM

#

Can't see who is spectating anymore

ivory stump May 17, 2020, 8:50 AM

#

@spring zephyr I unlinked my account and pubg customer service is not replying me

storm flumeBOT May 17, 2020, 8:50 AM

#

If you have encountered an issue with the account unlinking feature, @ivory stump, please ask in #708032127458869340.

spring zephyr May 17, 2020, 8:51 AM

#

@velvet vault It's a glitch.
Please do report it in #old in detailed info.

#

@ivory stump Please Read pinned messages.

coarse vector May 17, 2020, 8:51 AM

#

📎 Snapshot_20200517102911.png

#

When I start the brothers in the weapon from the emulator, it sends me the system message is not working yet why

📎 Snapshot_20200517102508.png

tender temple May 17, 2020, 8:51 AM

#

@spring zephyr Please respond my previous mssg

coarse vector May 17, 2020, 8:52 AM

#

There is a mission in the brother in arms, but the simulator does not respond

spring zephyr May 17, 2020, 8:53 AM

#

@tender temple Check if it's available now.

tender temple May 17, 2020, 8:54 AM

#

@spring zephyr Nopes Just checked now, still it's not reflecting.

jagged fractal May 17, 2020, 8:55 AM

#

Why am i not seeing recruitment notice???

#

📎 image0.png

#

Someone help

spring zephyr May 17, 2020, 8:56 AM

#

@coarse vector The brother in arm feature is not available on emulator.

#

@jagged fractal It's a glitch. Please do report it in the #old channel.

coarse vector May 17, 2020, 8:57 AM

#

How is that? I am only good at simulating? How not to be activated, I am very upset

jagged fractal May 17, 2020, 8:59 AM

#

Alright

void drift May 17, 2020, 9:08 AM

#

Hey

#

Should I wait before asking a question?

spring zephyr May 17, 2020, 9:09 AM

#

@void drift Please State your problem

craggy field May 17, 2020, 9:09 AM

#

What if someone hacked my facebook acc which was only linked with my mobile number and i can't recover it anymore..my pubg acc name still same and it is in my clan..how can i recover my pubg mobile acc?

#

Hacker changed my recovery mobile number also

spring zephyr May 17, 2020, 9:10 AM

#

@craggy field Please Read #faq 2.8

void drift May 17, 2020, 9:10 AM

#

I want to know where I can spend Battle coin.
What exactly is Gyroscope
In game my game is just fine. But sometimes when I exit game the screen turns black. I can hear the music but i then have to restart game.

craggy field May 17, 2020, 9:11 AM

#

📎 Screenshot_20200517-151102.png

#

What to read?

spring zephyr May 17, 2020, 9:12 AM

#

@craggy field Have you blocked @storm flume ?

craggy field May 17, 2020, 9:12 AM

#

No

vital sluice May 17, 2020, 9:13 AM

#

One minute

#

Go to settings of discord and enable this @craggy field

📎 IMG_20200517_144405.jpg

craggy field May 17, 2020, 9:15 AM

#

Done thanks

undone jetty May 17, 2020, 9:15 AM

#

Hi

#

📎 image0.png

#

What about this

#

Nothing change

#

What shoud i do ??

#

@vital sluice can you help ?

arctic geyser May 17, 2020, 9:19 AM

#

Hello, where can I post proof of teaming in a solo match?

vagrant onyx May 17, 2020, 9:20 AM

#

@arctic geyser repot them in game

covert silo May 17, 2020, 9:20 AM

#

Uable to link my email with pubgm id. Email received after 10min and when clicked on link it says expired link. Fix this.

#

Uable to link my email with pubgm id. Email received after 10min and when clicked on link it says expired link. Fix this.

arctic geyser May 17, 2020, 9:21 AM

#

i did, but wouldnt you want definitive proof?

spring zephyr May 17, 2020, 9:22 AM

#

@void drift
Ans 1.
Press on the trophy icon on the top left corner at the right side of the cheer park option. Then Press on the Bonus challenge option. And click on the redeem option. You can redeem your battle coins from there.

Ans 2.
Gyroscope in PUBG helps the mobile players with lateral and up-down movement without using the thumb or fingers to move the player on the screen manually. So, the game uses the gyroscope sensor, which optimizes screen orientation with the mobile's physical movement.

Ans3.
Please Do report that bug in the #old channel with detailed info.

night cloak May 17, 2020, 9:23 AM

#

Can anyone tell that when will the anti cheating app link will be provided

void drift May 17, 2020, 9:24 AM

#

@spring zephyr Thank you very much for your help. Have a blessed day!

topaz walrus May 17, 2020, 9:24 AM

#

Hi, can anyone help ? My account is linked to both facebook and twitter, when I try to login using twitter it says account suspended, but it's not and the twitter account isn't neither, how can I unlink that twitter account and add a new one instead ? (while keeping the facebook too)

storm flumeBOT May 17, 2020, 9:24 AM

#

If you have encountered an issue with the account unlinking feature, @topaz walrus, please ask in #708032127458869340.

spring zephyr May 17, 2020, 9:25 AM

#

@topaz walrus You can't unIink an account that you don't have access to.

topaz walrus May 17, 2020, 9:25 AM

#

I do, i can login into it

#

but somehow in pubg when I try to login using twitter, it says "This account has been suspended"

#

while i'm actually logged in it using facebook :D

spring zephyr May 17, 2020, 9:26 AM

#

@topaz walrus Contact Twitter customer for that issue.

craggy field May 17, 2020, 9:27 AM

#

📎 Screenshot_20200517-152656.png

topaz walrus May 17, 2020, 9:27 AM

#

Simply unlinking the twitter account and adding another one instead isn't simple ? :/

storm flumeBOT May 17, 2020, 9:27 AM

#

If you have encountered an issue with the account unlinking feature, @topaz walrus, please ask in #708032127458869340.

night cloak May 17, 2020, 9:27 AM

#

@spring zephyrCan anyone tell that when will the anti cheating app link will be provided

craggy field May 17, 2020, 9:27 AM

#

My pubgm was linked with facebook ..but no email

#

It was linked with a mobile number

void drift May 17, 2020, 9:30 AM

#

@spring zephyr sorry. Im back. Apparently there isn't any bonus challenges. Does that mean I cant use them. It says "Coming soon"

arctic geyser May 17, 2020, 9:30 AM

#

sorry but is there actually anywhere to post proof other than just a report ingame?

spring zephyr May 17, 2020, 9:30 AM

#

@void drift Bonus Challenge is only available for the Indian region

#

Hello, @arctic geyser !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

arctic geyser May 17, 2020, 9:31 AM

#

thanks!

void drift May 17, 2020, 9:32 AM

#

@spring zephyr so I can't use battle coin?

spring zephyr May 17, 2020, 9:32 AM

#

@void drift If you are not in Indian then you can't.

void drift May 17, 2020, 9:33 AM

#

👌 Thanks for the help

undone jetty May 17, 2020, 9:34 AM

#

Hi

#

📎 image0.png

#

What about this

#

@spring zephyr

#

Can you help me

#

Any one

#

Hello

#

@somber solstice

finite flare May 17, 2020, 9:42 AM

#

Hi

#

Hacker is kill me

#

How can i reboot it

#

Im crown iv

spring zephyr May 17, 2020, 9:43 AM

#

Hello, @finite flare !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

finite flare May 17, 2020, 9:43 AM

#

He kill me 🤦‍♂️

frigid beacon May 17, 2020, 9:46 AM

#

Hey

#

My account hacked and i have all details to improve it

#

Please someone help me

spring zephyr May 17, 2020, 9:46 AM

#

@frigid beacon You don't have access to your account?

frigid beacon May 17, 2020, 9:47 AM

#

No

#

He replaced my emails

spring zephyr May 17, 2020, 9:47 AM

#

@frigid beacon Please read #faq 2.8

lofty locust May 17, 2020, 9:47 AM

#

Why there is no much challenge missions

#

Can anyone tell me

frigid beacon May 17, 2020, 9:56 AM

#

@spring zephyr done but I can’t understand

#

I have all emails that used on my account before the hacker changed it

polar marshBOT May 17, 2020, 9:57 AM

#

@undone plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring zephyr May 17, 2020, 9:58 AM

#

@frigid beacon Contact your Social Media Customer Service for that issue.

frigid beacon May 17, 2020, 9:58 AM

#

Like Bills and when start play more details but I can’t find any help from pubg support

#

I did I recovered my emails already

#

But he stole my pubg acc

#

Lvl 75 🥺 I paid 2k$

spring zephyr May 17, 2020, 10:00 AM

#

@frigid beacon So you have recovered your Social Media account
And now what is the problem can you explain it?

frigid beacon May 17, 2020, 10:01 AM

#

My acc in pubg Mobile gone

#

I can see him playing with it

#

🥺

storm flumeBOT May 17, 2020, 10:02 AM

#

Please refer to subpoint 2.8 in #faq for further information, @frigid beacon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rapid yarrow May 17, 2020, 10:04 AM

#

my friend acc was hacked any admin is active?

frigid beacon May 17, 2020, 10:05 AM

#

I tried to contact support through the new account and told me that the account was recovered, but upon entering the account I did not find what he said in the mail

#

After waiting for a week and a half

smoky spade May 17, 2020, 10:06 AM

#

@spring zephyr i got an email from u my account should be back but when i go to my game centre i didn't get it what should i do pls help me pls

📎 image0.png

#

@frigid beacon i think we have same problem ?😐

crisp garden May 17, 2020, 10:06 AM

#

Make new conversation with them and post more details

frigid beacon May 17, 2020, 10:07 AM

#

Like what

smoky spade May 17, 2020, 10:07 AM

#

did u talk with me? @crisp garden

crisp garden May 17, 2020, 10:07 AM

#

Yes

frigid beacon May 17, 2020, 10:07 AM

#

How

#

Still I can’t do another conversation

#

Old conversations still there

crisp garden May 17, 2020, 10:10 AM

#

📎 IMG_20200517_180947.png

foggy notch May 17, 2020, 10:10 AM

#

My friend list is bugged

rapid yarrow May 17, 2020, 10:19 AM

#

my friend's acc was hacked who can recover it

storm flumeBOT May 17, 2020, 10:25 AM

#

Please refer to subpoint 2.8 in #faq for further information, @rapid yarrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

smoky spade May 17, 2020, 10:32 AM

#

i have video when i used my account i just want to send company for prove how can i send this video to back my account pls ? @crisp garden

📎 video0.mov

crisp garden May 17, 2020, 10:35 AM

#

@smoky spade contact them back with more details by tapping on "new conversation"

faint escarp May 17, 2020, 10:38 AM

#

when will add bluehole mode?

spring zephyr May 17, 2020, 10:38 AM

#

@faint escarp No info on upcoming updates.

alpine condor May 17, 2020, 10:40 AM

#

It works well when using other apps

#

But not in pubgm

storm flumeBOT May 17, 2020, 10:41 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @alpine condor.

night cloak May 17, 2020, 10:58 AM

#

I have a friend who keeps getting Request Connection Timeout, how to fix this problem?

#

@night cloak Just tell them to switch network. From WiFi to mobile data, or vice versa.

alpine condor May 17, 2020, 11:01 AM

#

I dont use plugins

#

The problem is in the game my hrtf sounds isnt working

night cloak May 17, 2020, 11:10 AM

#

one person stole my pubgm account that is my id: 5541984764 and the one who stole it is his id: 5737473561 pls help

#

Hello! So my friend was pushing conqueror this season and one of their random teammate was using hacks and people mass reported whole team and he is banned for 10 years is there any way for support team to manually look into this case so he doesn't lose his id for just being a teammate of a hacker.

#

He doesn't speak proper English but i can give you any detail you need

#

He doesn't use any kind of plug in such as gfx tool or anything

#

Let me know asap

#

He's sad af and broke his phone🤣

#

one person stole my pubgm account that is my id: 5541984764 and the one who stole it is his id: 5737473561 pls help

storm flumeBOT May 17, 2020, 11:18 AM

#

Please refer to subpoint #2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rich sparrow May 17, 2020, 11:19 AM

#

I'm facing issues like frame drops and heating in PUBG

#

Any solutions?

night cloak May 17, 2020, 11:19 AM

#

@rich sparrow that's usual

#

Lol

rich sparrow May 17, 2020, 11:19 AM

#

I'm playing on OnePlus 6

empty harbor May 17, 2020, 11:19 AM

#

How to know what pubg using on my device opengl or vulkan?

night cloak May 17, 2020, 11:19 AM

#

@night cloak we can't help you with that, contact customer service

tardy sand May 17, 2020, 11:19 AM

#

Hackers already in after new updates

rich sparrow May 17, 2020, 11:19 AM

#

Tdm and training ground goes smoothly

#

But in classic I'm facing frame drops

night cloak May 17, 2020, 11:20 AM

#

How can i download pubg beta version on play store

storm flumeBOT May 17, 2020, 11:20 AM

#

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

tardy sand May 17, 2020, 11:21 AM

#

📎 Screenshot_20200516_155051.jpg

#

Plz help

night cloak May 17, 2020, 11:21 AM

#

one person stole my pubgm account that is my id: 5541984764 and the one who stole it is his id: 5737473561 pls help

#

Pls help

#

😩

tardy sand May 17, 2020, 11:22 AM

#

#cheater-reports

keen quarry May 17, 2020, 11:22 AM

#

Dear pubg
I am player in your gam pubg mobile and my id is 5167019092 and i have a problem with changing my name
When i try to change my name in the game to „sniper“ but when ido this it show me just like this „****“ just a star i think its filtert with your automatic filter and i want to know why this name is not allowed and if you have a solution for my problem pleas wright me back waht should i do
Thank you

tall shell May 17, 2020, 11:22 AM

#

Any solution for this message “account has been logged in with a newer version pubg”

keen quarry May 17, 2020, 11:24 AM

#

📎 d8924b2d6b995c6f.jpg

night cloak May 17, 2020, 11:25 AM

#

@keen quarry you can give th feedback in #old

#

one person stole my pubgm account that is my id: 5541984764 and the one who stole it is his id: 5737473561 pls help

#

@night cloak please do contact the customer service of the stolen social media platform

#

@tardy sand that may happen when you have an unstable connection. You can give that in #old

#

With detailed information's

tall shell May 17, 2020, 11:27 AM

#

Any solution for this message “account has been logged in with a newer version pubg”

night cloak May 17, 2020, 11:27 AM

#

Check for an update in playstore or in appstore @tall shell

alpine condor May 17, 2020, 11:28 AM

#

I need help with hearing sound gunshots and footsteps from ear to ear

tall shell May 17, 2020, 11:28 AM

#

Check for an update in playstore or in appstore @tall shell
@night cloak there is none

alpine condor May 17, 2020, 11:28 AM

#

As i said hrtf problem

night cloak May 17, 2020, 11:29 AM

#

@tall shell try reinstalling

#

@alpine condor could you explain it

tall shell May 17, 2020, 11:29 AM

#

@tall shell try reinstalling
@night cloak tried already same issue on iPhone and android

alpine condor May 17, 2020, 11:30 AM

#

When playing i should hear footsteps from the right not from both headsets

night cloak May 17, 2020, 11:30 AM

#

Could you tell me what's the version number is @tall shell

alpine condor May 17, 2020, 11:30 AM

#

Or from the left

tall shell May 17, 2020, 11:30 AM

#

Could you tell me what's the version number is @tall shell
@night cloak 2624

night cloak May 17, 2020, 11:30 AM

#

@alpine condor that's an issue from the headset try changing it

#

@tall shell on iOS or Android

tall shell May 17, 2020, 11:31 AM

#

Ios

#

@night cloak ios

prisma tangle May 17, 2020, 11:31 AM

#

A cheater is doing 40-40 kills in bonus challange with hacks and enjoying royal pass now ,we 30 people reported him in single game alone still no action and i got proof

alpine condor May 17, 2020, 11:31 AM

#

Tried multiple headsets and it works on other apps

storm flumeBOT May 17, 2020, 11:31 AM

#

Hello, @prisma tangle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 17, 2020, 11:32 AM

#

@tall shell are you unable to hear your teammates?

#

or any in-game sounds

tall shell May 17, 2020, 11:32 AM

#

@night cloak i’m unable to login

night cloak May 17, 2020, 11:32 AM

#

@alpine condor try repairing the game

alpine condor May 17, 2020, 11:32 AM

#

Already tried routine fix didnt work

tall shell May 17, 2020, 11:34 AM

#

@night cloak Any solution for this message “account has been logged in with a newer version pubg”

📎 image0.png

night cloak May 17, 2020, 11:41 AM

#

Does Redeem codes are legit

#

@tall shell this is a bug afaik, you've to wait for the next patch update to fix this, don't try to login frequently.
repairing client or contacting customer support isn't remarkable atm.

#

Should i believe in free redeem codes for pubg on Google and Yourube

#

Does they work

sand folio May 17, 2020, 11:43 AM

#

@night cloak using gfx tools is bannable?

night cloak May 17, 2020, 11:43 AM

#

#faq 3.19 @sand folio

crisp garden May 17, 2020, 11:44 AM

#

@night cloak there are no new redeem code available atm

sand folio May 17, 2020, 11:45 AM

#

My graphics won't lower down it stays at balanced which on my it makes tons of lag

#

I want to have it smooth and low

#

But it stays balances not matter whut i do

storm flumeBOT May 17, 2020, 11:46 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @sand folio.

night cloak May 17, 2020, 11:46 AM

#

Send me 3 finger control settings

sand folio May 17, 2020, 11:47 AM

#

My graphics wont lower down thou

crisp garden May 17, 2020, 11:47 AM

#

@night cloak ask in #pubg-mobile

sand folio May 17, 2020, 11:47 AM

#

@night cloak copy sevous ones their easy

crisp garden May 17, 2020, 11:49 AM

#

@sand folio disable auto-adjust graphics

polar marshBOT May 17, 2020, 11:50 AM

#

@fresh vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand folio May 17, 2020, 11:51 AM

#

@crisp garden where

brave chasm May 17, 2020, 11:51 AM

#

📎 Screenshot_20200517-165138_PUBG_MOBILE.jpg

#

I recieved this message

#

But im still unable 2 login

crisp garden May 17, 2020, 11:51 AM

#

@sand folio in settings

sand folio May 17, 2020, 11:51 AM

#

Imma lloo

#

Look

night cloak May 17, 2020, 11:51 AM

#

@sand folio settings>graphics and scroll down to disable auto-graphics adjust

#

@brave chasm What's your character :

#

@brave chasm contact the CS again

brave chasm May 17, 2020, 11:52 AM

#

@night cloak i did

#

@night cloak I use carlo

sand folio May 17, 2020, 11:54 AM

#

@night cloak it is still disabled

#

but it still stays balanced

night cloak May 17, 2020, 11:54 AM

#

@sand folio do a repair> restore default settings

sand folio May 17, 2020, 11:54 AM

#

Oo

#

Ok

craggy blade May 17, 2020, 11:55 AM

#

@night cloak

📎 Screenshot_2020-05-17-11-51-44-56.png

night cloak May 17, 2020, 11:56 AM

#

@craggy blade that's unfortunate. Where did you get that outfit

craggy blade May 17, 2020, 11:56 AM

#

@night cloak lucky shop

#

Any solution

hard relic May 17, 2020, 11:57 AM

#

📎 Screenshot_20200517_171159.jpg

#

Ye X-Men legend hacker hy par ishke statics sy ni lagayga ki ye hacker hy.this man do hack in India bonus challenge.i have recorded if anyone wants to see tell me I can show

night cloak May 17, 2020, 11:57 AM

#

I'm not sure what's that add that in #old with user ID and your location

hard relic May 17, 2020, 11:58 AM

#

@craggy blade it will fixed in next update bro don't worry

craggy blade May 17, 2020, 11:58 AM

#

Ok

night cloak May 17, 2020, 11:59 AM

#

@hard relic you can upload that in YouTube and report it in #cheater-reports followed by the pinned message in there

sand folio May 17, 2020, 11:59 AM

#

@night cloak it still stays balanced

hard relic May 17, 2020, 11:59 AM

#

Ok

night cloak May 17, 2020, 12:00 PM

#

@sand folio try reinstalling the game

sand folio May 17, 2020, 12:00 PM

#

I did it

#

It does not work

kindred zinc May 17, 2020, 12:00 PM

#

When unlink option will come again?

storm flumeBOT May 17, 2020, 12:00 PM

#

If you have encountered an issue with the account unlinking feature, @kindred zinc, please ask in #708032127458869340.

sand folio May 17, 2020, 12:00 PM

#

@kindred zinc i hope it never comes

crisp garden May 17, 2020, 12:00 PM

#

No information about that

sand folio May 17, 2020, 12:01 PM

#

@night cloak any other solution???

rustic carbon May 17, 2020, 12:01 PM

#

Better it doesn't came back

sand folio May 17, 2020, 12:02 PM

#

@night cloak this si why we nead third party apps

#

Bcz pubg does not fix it

night cloak May 17, 2020, 12:02 PM

#

@sand folio report that in #old , using those will get you ban

nova fog May 17, 2020, 12:04 PM

#

when will i get back my account after this message???? i already reapply for account recovery but there is no response from pub g

📎 Screenshot_20200516-202023.png

light quiver May 17, 2020, 12:14 PM

#

Help me pls

📎 Screenshot_20200513-073503_PUBG_MOBILE.jpg 📎 Screenshot_20200513-073456_PUBG_MOBILE.jpg

craggy blade May 17, 2020, 12:16 PM

#

@light quiver you need to buy 4 seasons in a row.

light quiver May 17, 2020, 12:17 PM

#

@light quiver you need to buy 4 seasons in a row.
I am not writing consecutively

crisp garden May 17, 2020, 12:18 PM

#

@light quiver can you screenshot the top

craggy blade May 17, 2020, 12:18 PM

#

@light quiver I seems like you have bought 3 RPs in a row. And then you skipped.

sand path May 17, 2020, 12:18 PM

#

@light quiver you didn't buy season 11

craggy blade May 17, 2020, 12:18 PM

#

And 10

light quiver May 17, 2020, 12:19 PM

#

Okey thanks 😩

craggy blade May 17, 2020, 12:19 PM

#

Welcome :)

light quiver May 17, 2020, 12:19 PM

#

Thanks you

sand path May 17, 2020, 12:21 PM

#

Umhmm

night cloak May 17, 2020, 12:23 PM

#

one person stole my pubgm account that is my id: 5541984764 and the one who stole it is his id: 5737473561 pls help

#

My Id : 5541984764

#

How There are people with 100RP? I mean, they bought it or they just Played without stopping?

elfin canopy May 17, 2020, 12:24 PM

#

Yes,@violet barn ?

#

They bought it, @night cloak .

night cloak May 17, 2020, 12:24 PM

#

storm flumeBOT May 17, 2020, 12:24 PM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

violet barn May 17, 2020, 12:26 PM

#

@elfin canopy Yesterday, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?

night cloak May 17, 2020, 12:26 PM

#

@violet barn social media platform?

sand path May 17, 2020, 12:26 PM

#

Contact them again. Did you try logging out and in? @violet barn

violet barn May 17, 2020, 12:27 PM

#

@sand path yeah several times. I contacted them again but no response yet

sand path May 17, 2020, 12:27 PM

#

Ahh, I hope they reply soon.

violet barn May 17, 2020, 12:29 PM

#

@sand path I waited for 5 days,then they sent me reply that they have recovered it but it wasn't. Now do I have to repeat the process again and wait?

#

@night cloak Facebook it is

night cloak May 17, 2020, 12:31 PM

#

One person somehow stole my account and now he is playing with my account my accout id: 5541984764 and has changed my account name

feral oasis May 17, 2020, 12:32 PM

#

how can i send video record hack here please?

storm willow May 17, 2020, 12:32 PM

#

@night cloak do you have access to atleast one linked account?

storm flumeBOT May 17, 2020, 12:32 PM

#

Hello, @feral oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

feral oasis May 17, 2020, 12:32 PM

#

thank u sir

night cloak May 17, 2020, 12:32 PM

#

@storm willow no

storm willow May 17, 2020, 12:32 PM

#

You’re welcome @feral oasis

night cloak May 17, 2020, 12:33 PM

#

Pls help

storm willow May 17, 2020, 12:33 PM

#

@night cloak you need to contact Facebook/ twitter to recover your social media account

pearl blade May 17, 2020, 12:33 PM

#

Is it possible to make someone fly with the flare gun's bullet by shooting it when they're upside?

clever knot May 17, 2020, 12:34 PM

#

‏Hi, I have unlinked my account from the game with my Facebook account, how can I recover my account please?

‏ID : 5340134246

storm flumeBOT May 17, 2020, 12:34 PM

#

If you have encountered an issue with the account unlinking feature, @clever knot, please ask in #708032127458869340.

night cloak May 17, 2020, 12:38 PM

#

📎 PUBG_MOBILE_2020-05-17-14-38-34.jpg

alpine condor May 17, 2020, 12:39 PM

#

@somber solstice
I have problem when hearing gunshots and footsteps i hear it from both headsets not from when one ear
I already tried multiple headsets and works in other apps
Tried fix routine and didnt work

night cloak May 17, 2020, 12:40 PM

#

@storm willow

📎 PUBG_MOBILE_2020-05-17-14-38-34.jpg

mighty zinc May 17, 2020, 12:41 PM

#

I've registered for pmis on my main acc .. still haven't got it back

📎 Screenshot_20200516-222315.jpg

civic temple May 17, 2020, 12:42 PM

#

If i cast my gaming screen to laptop for stream and recording, is it okay with policy?

polar marshBOT May 17, 2020, 12:42 PM

#

@vale lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 17, 2020, 12:42 PM

#

@polar marsh

📎 PUBG_MOBILE_2020-05-17-14-38-34.jpg

#

One person somehow stole my account and now he is playing with my account my accout id: 5541984764 and has changed my account name

last parcel May 17, 2020, 12:42 PM

#

Hello

violet barn May 17, 2020, 12:43 PM

#

@elfin canopy did you read my messages?

civic temple May 17, 2020, 12:45 PM

#

If i use cast my gaming screen to laptop for stream and recording, is it okay with policy?

crimson spruce May 17, 2020, 12:46 PM

#

Hello i have problem someone can help me ? @bold siren

old ferry May 17, 2020, 12:47 PM

#

📎 Screenshot_2020-05-17-18-11-33-79.png

#

Any body wanna play with me

night cloak May 17, 2020, 12:47 PM

#

Help me .I got the message that i recovered my account but when i log in with my gamecenter it goes back to the new account that i made for recovering please help

📎 image0.png

old ferry May 17, 2020, 12:48 PM

#

Sorry bro i dont know how to recover

tropic estuary May 17, 2020, 12:50 PM

#

some one killed me know in solo match and he was teaming up with his friend how can i report him and i have a video

simple cipher May 17, 2020, 12:50 PM

#

@elfin canopy Yesterday, I changed the profile picture of my social media which was unlinked, today i saw that avatar of my old account is also changed. It means that they linked back my social media with my old account but whenever i try to log in, it opens up the new account. What should I do now?
@violet barn

Same happened with me but not able to get that account while logging in

night cloak May 17, 2020, 12:50 PM

#

One person somehow stole my account and now he is playing with my account my accout id: 5541984764 and has changed my account name

#

One person somehow stole my account and now he is playing with my account my accout id: 5541984764 and has changed my account name

crimson spruce May 17, 2020, 12:52 PM

#

There is someone can help me ?

elfin canopy May 17, 2020, 12:54 PM

#

Report them via in-game report system, @tropic estuary.

#

@simple cipher I would suggest you to wait a little, maybe it's under process.

#

If you've access to your PUBGM account then refer to subpoint 2.5 of #faq for further instructions, @night cloak.

#

Yes, @crimson spruce ?

#

@gleaming abyss use #discord

crimson spruce May 17, 2020, 12:57 PM

#

@elfin canopy i have problem with my microphone in game

elfin canopy May 17, 2020, 12:57 PM

#

Yes,@violet barn. I would suggest you to wait a little more, I guess it's under process.

#

Mic glitch?

crimson spruce May 17, 2020, 12:58 PM

#

@elfin canopy my AirPods work verry good in call, snapchat or any other application but in pubg people her me very bad

#

And they her my finger when I play

#

I reset already reset my AirPods, I reset the game but nothing 🤔

violet barn May 17, 2020, 12:59 PM

#

@elfin canopy I hope so. I've been waiting for more than 15 hours. Would you suggest me to start the process again?

cyan pagoda May 17, 2020, 12:59 PM

#

@crimson spruce use wire device maybe your problem will solve

crimson spruce May 17, 2020, 1:00 PM

#

@cyan pagoda what is wire device ?

mighty zinc May 17, 2020, 1:00 PM

#

@violet barn same..

#

I actually wrote another letter tho

cyan pagoda May 17, 2020, 1:01 PM

#

@crimson spruce earphones/headphones !!

crimson spruce May 17, 2020, 1:01 PM

#

@cyan pagoda with earphone and headphone is ok but I need to play with AirPods

lofty locust May 17, 2020, 1:01 PM

#

What it mean?

📎 IMG_20200517_150118.jpg

elfin canopy May 17, 2020, 1:01 PM

#

Try a routine repair, @crimson spruce. Lots of people are complaining about mic glitch, feel free to post it in #old if that didn't help.

crimson spruce May 17, 2020, 1:02 PM

#

@elfin canopy I already do routine repair but nothing 🤷‍♂️

cyan pagoda May 17, 2020, 1:02 PM

#

@crimson spruce ok mybe is a airpod glicth

violet barn May 17, 2020, 1:02 PM

#

@elfin canopy I would like you to inform them that, everyone who got that message, didn't get their accounts back. I don't know if its glitch or what? But no one got it.

mighty zinc May 17, 2020, 1:03 PM

#

@violet barn absolutely.

elfin canopy May 17, 2020, 1:03 PM

#

If you buy the elite plus pass, it gives you 25 levels which is equivalent to 2500 UC (1 level = 100 UC), @lofty locust .

#

It has already been forwarded, @violet barn.

violet barn May 17, 2020, 1:03 PM

#

@elfin canopy thank you

lofty locust May 17, 2020, 1:04 PM

#

@elfin canopy why there is not much challenge missions

elfin canopy May 17, 2020, 1:04 PM

#

Feel free to post it in #old, @crimson spruce.

lofty locust May 17, 2020, 1:05 PM

#

Royale Pass S12 were much challenge missions

elfin canopy May 17, 2020, 1:05 PM

#

What do you mean? @lofty locust.

There's daily missions and weekly missions

chrome sentinel May 17, 2020, 1:05 PM

#

Hello soldier,

Thank you for your patience.

We are happy to inform you that we have investigated and made the necessary changes to the account that met the recovery requirements. Now you should have recovered your account. However, if you are still experiencing any account issues, please contact us again and provide more details by clicking on the "New Conversation" option.

If you are currently facing any other technical issue, or have a comment, concern or suggestion, please send us the exact details (screen shot) to us and we will gladly assist you as soon as possible.

Thank you for your support in PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Warm greetings,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE CUSTOMER SUPPORT
They answered it with the message, with I am the email ??

lofty locust May 17, 2020, 1:05 PM

#

I mean challenge missions

#

Not daily missions

elfin canopy May 17, 2020, 1:06 PM

#

They're not challenging? @lofty locust

lofty locust May 17, 2020, 1:06 PM

#

Not much there is

elfin canopy May 17, 2020, 1:06 PM

#

Please! Wait patiently, @chrome sentinel. I believe it's under process.

lofty locust May 17, 2020, 1:06 PM

#

But I've seen on Season 12, there was much challenge missions than S13

elfin canopy May 17, 2020, 1:06 PM

#

Use #pubg-mobile, @lofty locust. Please!

lofty locust May 17, 2020, 1:06 PM

#

Or they just making new challenge missios

#

I'll show you

sonic phoenix May 17, 2020, 1:07 PM

#

📎 Screenshot_2020-05-17-18-29-07-59_dac7cc7571c39b392df64923967cf7da.jpg

#

Please help me with this unable to open game

elfin canopy May 17, 2020, 1:08 PM

#

No, @lofty locust. This channel is for game related queries, not for discussions.

#

iOS or Android? @sonic phoenix

sonic phoenix May 17, 2020, 1:08 PM

#

Android

lofty locust May 17, 2020, 1:08 PM

#

📎 Screenshot_20200517_150827.jpg

chrome sentinel May 17, 2020, 1:08 PM

#

@elfin canopy thanks

lofty locust May 17, 2020, 1:08 PM

#

There is not much @elfin canopy

pastel yacht May 17, 2020, 1:08 PM

#

People are using glitches to kill.

elfin canopy May 17, 2020, 1:09 PM

#

More will be available soon.

lofty locust May 17, 2020, 1:09 PM

#

Finally you answer now

#

Thanks!

elfin canopy May 17, 2020, 1:09 PM

#

@sonic phoenix Try reinstalling from play store.

sonic phoenix May 17, 2020, 1:10 PM

#

@Mav I have installed it twice from play store.. please help me

night cloak May 17, 2020, 1:13 PM

#

I cannot access to my account @elfin canopy it goes back to my new account that i linked to the same social media account that i unlinked from ym old account.

📎 image0.png

storm flumeBOT May 17, 2020, 1:13 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

sonic phoenix May 17, 2020, 1:14 PM

#

@elfin canopy for the first time I updated game from oppo app store and played it due to lag issue then uninstalled and reinstalled it from play store and now facing this issue

lapis magnet May 17, 2020, 1:22 PM

#

Can you please do something for our reports teaming up in Solo mode?
They rank in Top 100 in EU server solo FPP and meet him in 3 games in one day?!

📎 image0.png 📎 image1.png

#

The company involved in destroying this game for ignor our reports, and this team not only one every solo game find teaming and report i have no respon!!!

hard hill May 17, 2020, 1:30 PM

#

I have a hacker

#

I know a hacker I mean

#

📎 IMG-20200517-WA0001.jpg

#

Guys this guy is a hacker

stable ether May 17, 2020, 1:31 PM

#

I am unable to collect rating protection card ,
I am in crown 4
played 5 + match in crown

hard hill May 17, 2020, 1:31 PM

#

How to report this hacker guys

lapis magnet May 17, 2020, 1:32 PM

#

You can report and explain but no response!

hard hill May 17, 2020, 1:32 PM

#

Yes

glossy sable May 17, 2020, 1:32 PM

#

Do you have a proof, @hard hill?

hard hill May 17, 2020, 1:32 PM

#

No

#

But see his kills it was a bonus challenge match

glossy sable May 17, 2020, 1:33 PM

#

How is that a proof?

stable ether May 17, 2020, 1:33 PM

#

pls reply me soon

lapis magnet May 17, 2020, 1:33 PM

#

I send it proof for you! Look to screen shoots

glossy sable May 17, 2020, 1:33 PM

#

@stable ether -> #old

hard hill May 17, 2020, 1:33 PM

#

His team was a hacking squad

lapis magnet May 17, 2020, 1:34 PM

#

Answer me please!

hard hill May 17, 2020, 1:34 PM

#

He just ran like flash

stiff ginkgo May 17, 2020, 1:34 PM

#

You should have recorded it

glossy sable May 17, 2020, 1:34 PM

#

pubgm_this

hard hill May 17, 2020, 1:34 PM

#

Huh

#

Ok

glossy sable May 17, 2020, 1:34 PM

#

You don't have evidence, your report is as good as inexistent.

hard hill May 17, 2020, 1:34 PM

#

Mmm

#

But it's real

stable ether May 17, 2020, 1:34 PM

#

I can't find anything

lapis magnet May 17, 2020, 1:34 PM

#

I send proof why not answer me?

glossy sable May 17, 2020, 1:35 PM

#

Report them in-game, @lapis magnet.

night cloak May 17, 2020, 1:35 PM

#

If so you can report that user via in-game@hard hill

stiff ginkgo May 17, 2020, 1:35 PM

#

@lapis magnet its like they start matching at same time unless they get it same lobby

tawny pine May 17, 2020, 1:35 PM

#

Cheater reports closed miramar and vikendi full of hackers everygame at amulator. Tencent needs to hire more stuff fight against cheaters. We re paying alot of money for this game royall pass and crates. My team was playing full rush last month. this season we re hiding at houses all the time. i cant record and report all of them coz too many of them.

hard hill May 17, 2020, 1:35 PM

#

How at @night cloak

#

I searched his name but no results

storm flumeBOT May 17, 2020, 1:37 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tawny pine.

lapis magnet May 17, 2020, 1:37 PM

#

@glossy sable
I Report in game more thin 3 times and nothng do for’em!
They in top100 in server this shame

stable ether May 17, 2020, 1:37 PM

#

I can't find anything

#

@lapis magnet
I think he is good player

glossy sable May 17, 2020, 1:38 PM

#

Post it in #old, @stable ether. A lot of people are facing it.

Report them in-game, @lapis magnet. There is nothing we can do about teamers here.

lapis magnet May 17, 2020, 1:38 PM

#

@stiff ginkgo
I know and I report but nothing happened 😑

stable ether May 17, 2020, 1:39 PM

#

ahh!!! so its not just me
thanks for letting me know 😊@glossy sable

glossy sable May 17, 2020, 1:39 PM

#

You are welcome, @stable ether. A whole lot of people are facing it, it should be fixed soon.

lapis magnet May 17, 2020, 1:40 PM

#

You do nothing for teamer or hacker your or our reports your sefty system is a joke

bright forum May 17, 2020, 1:40 PM

#

Good afternoon, I had two accounts linked to my account. Google Play and VK. But I lost access to VK so my page was hacked and stolen. Is it possible to unlink this account? And since I make a lot of purchases in the game, I don't want to lose my account. Account from season 4. I wrote to the in-game support service and emailed them in English, too. Please tell me how to solve this problem?

glossy sable May 17, 2020, 1:40 PM

#

We moderate the server. The security team deals with cheaters.

#

You can contact the in-game Customer Service and ask them to revoke access to that account, @bright forum.

lapis magnet May 17, 2020, 1:41 PM

#

We’re is can talk with security team?

glossy sable May 17, 2020, 1:41 PM

#

You can't talk with them, just report in-game, as I have been telling you for the past 10 minutes, @lapis magnet.

#

You can send proof to the in-game Customer Service.

storm flumeBOT May 17, 2020, 1:42 PM

#

You can contact the customer service via the game settings, @lapis magnet. Refer to subpoint 5.3 in #faq for further instructions.

bright forum May 17, 2020, 1:42 PM

#

You can contact the in-game Customer Service and ask them to revoke access to that account, @bright forum.
@glossy sable I've already applied but it's been over two weeks

glossy sable May 17, 2020, 1:43 PM

#

Send them another message.

#

I don't understand your point, @lapis magnet.

lapis magnet May 17, 2020, 1:44 PM

#

My point if you not banned this teamer or hacker let us to do like them that simple 😑

glossy sable May 17, 2020, 1:44 PM

#

Just report them.

lapis magnet May 17, 2020, 1:44 PM

#

We play clean and straggling and the company do nothing about our reports!!

glossy sable May 17, 2020, 1:45 PM

#

They definitely aren't doing nothing.

lapis magnet May 17, 2020, 1:45 PM

#

THAT SHAME

glossy sable May 17, 2020, 1:45 PM

#

Report them in-game, @nimble haven.

nimble haven May 17, 2020, 1:47 PM

#

dude nothing happens by reporting in game

glossy sable May 17, 2020, 1:47 PM

#

It does happen.

nimble haven May 17, 2020, 1:47 PM

#

in bonus challenge too?

glossy sable May 17, 2020, 1:48 PM

#

Of course.

#

Isn't because you don't see it yourself that nothing happens.

polar marshBOT May 17, 2020, 1:48 PM

#

@sour gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@nimble haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@undone kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

serene axle May 17, 2020, 1:52 PM

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I've been experiencing sever framedrops recently

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My graphics is smooth-extreme but it feels like Smooth-Low

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Any solutions?

night cloak May 17, 2020, 1:53 PM

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📎 Untitled11

rose crater May 17, 2020, 1:55 PM

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I lost my account by updating 0.18.0
Hi, I want you to help me return my account
【MF】๛DILAR
Id:5571521096
Play games

storm flumeBOT May 17, 2020, 1:55 PM

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If you have encountered an issue with the account unlinking feature, @rose crater, please ask in #708032127458869340.

night cloak May 17, 2020, 1:55 PM

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@rose crater contact the customer service

zenith crown May 17, 2020, 1:56 PM

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Can you guys tell me why users are not able to collect tier protection card from rewards ?

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@night cloak

storm flumeBOT May 17, 2020, 1:56 PM

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Please refer to subpoint #4.9 in #faq for further information, @serene axle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

hard hill May 17, 2020, 1:56 PM

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Guys can anyone report this guy

📎 IMG-20200517-WA0001.jpg

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He even has an ur channel

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Toxic gaming

night cloak May 17, 2020, 1:56 PM

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@zenith crown it seems like a bug, report that in #old if you have experienced it

hard hill May 17, 2020, 1:56 PM

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He has speed hack and auto aim hack

night cloak May 17, 2020, 1:57 PM

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@hard hill report that via in-game, avoid repeating the same

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we cant help you if you dont have any video evidences

hard hill May 17, 2020, 1:57 PM

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I don't know how to report this guy cause I played this match in bonus challenge

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Pls tell me how to view the results played in bonus challenge

vernal elbow May 17, 2020, 2:03 PM

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one question: if you dont complete week 1 mission in week 1 , can you still complete that in week 2?

slender root May 17, 2020, 2:04 PM

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pls someone hacked my Facebook account and took my pubg...is there any way to restore it 😔🥺

woven atlas May 17, 2020, 2:04 PM

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@vernal elbow yes

vernal elbow May 17, 2020, 2:05 PM

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@woven atlas ty good to hear that ChickenHug

storm flumeBOT May 17, 2020, 2:07 PM

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Please refer to subpoint #2.8 in #faq for further information, @slender root. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

dull bane May 17, 2020, 2:23 PM

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📎 Screenshot_20200517-195253132.jpg

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Why can't I collect the rating protection card even after I'm in crown tier?

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Help

lofty locust May 17, 2020, 2:28 PM

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What is that

📎 IMG_20200517_162802.jpg 📎 IMG_20200517_162359.jpg

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I will need buy 40 UC AND 50 UC?

sharp nimbus May 17, 2020, 2:28 PM

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hello i received attached msg but still my account data is not recovered. Pls help.

📎 Screenshot_20200517-065756_PUBG_MOBILE.png

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@lofty locust it is discount voucher

lofty locust May 17, 2020, 2:29 PM

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Yeah but I need pay ?

cold sandal May 17, 2020, 2:29 PM

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Can i report people for profile picture?

lofty locust May 17, 2020, 2:29 PM

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Why it says 40 Uc or 50 uc

cold sandal May 17, 2020, 2:29 PM

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Ping me and then answer

storm willow May 17, 2020, 2:29 PM

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@lofty locust you can use it on treasure spin.. you will have discount

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@cold sandal discord pfp ? If so report in #discord

lofty locust May 17, 2020, 2:30 PM

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I will lost UC? @storm willow

cold sandal May 17, 2020, 2:30 PM

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No

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Pubg pfp

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@timid parcel

storm willow May 17, 2020, 2:30 PM

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@lofty locust if the spin cost 60 UC you can apply 50UC voucher and spin that for 10 UC

cold sandal May 17, 2020, 2:30 PM

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Can I report for bad pfp

storm willow May 17, 2020, 2:31 PM

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@cold sandal not here unfortunately

cold sandal May 17, 2020, 2:31 PM

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@timid parcel i bought rp today I got 2 vouchers can I use both on one offer?

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I have voucher of 50 and 40uc

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When I click on spin that says I don't have any vouchers

storm willow May 17, 2020, 2:32 PM

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@cold sandal no, you can activate only one voucher at a time

cold sandal May 17, 2020, 2:32 PM

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Ok

storm willow May 17, 2020, 2:32 PM

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There are Different vouchers available, you need to use it on exact events/ spins

willow bear May 17, 2020, 2:32 PM

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📎 image0.png

cold sandal May 17, 2020, 2:32 PM

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@timid parcel i mean to say can I report players in pubg for bad pfp? By using that report option.

willow bear May 17, 2020, 2:33 PM

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Hacker

storm flumeBOT May 17, 2020, 2:33 PM

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Hello, @willow bear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

cold sandal May 17, 2020, 2:33 PM

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I also found a hacker but couldn't identify his name and video deleted as well

lofty locust May 17, 2020, 2:33 PM

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@storm willow but If I click "use", I will lost UC?

cold sandal May 17, 2020, 2:33 PM

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Ping and answer OK I am going

storm willow May 17, 2020, 2:34 PM

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@lofty locust If the Spin costs more UC than voucher applied you will have to spend UC

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@cold sandal you can search with in his Char ID

lofty locust May 17, 2020, 2:34 PM

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Sorry I really don't knoe it, Im new to pubgm

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Have video link YT?

storm willow May 17, 2020, 2:35 PM

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@lofty locust
If spin costs 60 UC = you apply 50 UC voucher + spend 10 UC

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When you apply voucher it will show discounted UC while you spend

random fog May 17, 2020, 2:37 PM

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hello i don`t have permission to send you report player in cheater-report

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please help

short eagle May 17, 2020, 2:39 PM

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@random fog the channel will open on monday

prisma wigeon May 17, 2020, 2:42 PM

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Can you help my ?

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I want help from a supervisor. I always ship at the game, but I am not lucky. I have paid huge sums. I want to decorate the percentage of luck. Is it...

mellow cloud May 17, 2020, 2:47 PM

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I have to report a player who us teamming up in solo

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Where i have to report?

night cloak May 17, 2020, 2:48 PM

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report them via in-game @mellow cloud

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@prisma wigeon contact Customer Service

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I need information
If i get banned for hacking in the game
Does that mean i can't use any profile from the same IP andress or i can just create another account and keep playing?

sand path May 17, 2020, 2:49 PM

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The latter @night cloak

night cloak May 17, 2020, 2:50 PM

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Naice so i can keep playing

polar marshBOT May 17, 2020, 2:51 PM

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@reef mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dense basin May 17, 2020, 2:51 PM

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I'm afraid that if the lost accounts are not being recovered then every one who sufferd will become a hacker

storm flumeBOT May 17, 2020, 2:51 PM

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If you have encountered an issue with the account unlinking feature, @dense basin, please ask in #708032127458869340.

polar marshBOT May 17, 2020, 2:53 PM

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@deft tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cloud remnant May 17, 2020, 2:53 PM

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i had an account linked only to facebook but my facebook got disabled and i couldnt recover the acocount , is there anyone i can get my pubg account back?

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i lost my account in season 8 it is not unlink problem

night cloak May 17, 2020, 2:56 PM

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@cloud remnant is there any other account linked with it

ivory stump May 17, 2020, 2:58 PM

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Please help I unlinked my account and pubg help and support is not replying me for long time

storm flumeBOT May 17, 2020, 2:58 PM

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If you have encountered an issue with the account unlinking feature, @ivory stump, please ask in #708032127458869340.

night cloak May 17, 2020, 2:59 PM

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@ivory stump they will contact you

prisma wigeon May 17, 2020, 3:01 PM

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There will be an automatic response, and then the conversation will be closed. I want to solve the issue, please @night cloak

night cloak May 17, 2020, 3:01 PM

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only contacting via the customer service could help you in this situation @prisma wigeon

vagrant spade May 17, 2020, 3:02 PM

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@vital sluice @somber solstice help me

night cloak May 17, 2020, 3:02 PM

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Cant log in 😒

📎 image0.png

prisma wigeon May 17, 2020, 3:04 PM

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How do I communicate with them and always the automatic response is the one that responds to me? @night cloak

storm flumeBOT May 17, 2020, 3:04 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @vagrant spade. Remember to read through #faq before asking questions in the support channels.

night cloak May 17, 2020, 3:06 PM

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https://youtu.be/i6KkgQQrZeo
@prisma wigeon

polar marshBOT May 17, 2020, 3:07 PM

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@vagrant spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dry trellis May 17, 2020, 3:09 PM

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I'm in crown but can't collect tier protection card

storm willow May 17, 2020, 3:13 PM

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@dry trellis will be fixed soon

dry trellis May 17, 2020, 3:14 PM

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Ok thanks 😊

polar marshBOT May 17, 2020, 3:15 PM

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@amber forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 17, 2020, 3:17 PM

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Post it in #old, @somber galleon. Majority of users are facing this. I hope it'll be fixed soon.

night cloak May 17, 2020, 3:19 PM

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Guys I posted a pixel skipping issue here but somebody told me I had a faulty screen but I searched around and found many people got this probelm even the youtuber called rolllex

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📎 SmartSelect_20200517-090713_Gallery.jpg 📎 SmartSelect_20200517-090637_Gallery.jpg 📎 SmartSelect_20200517-090425_Reddit.jpg

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📎 Screenshot_20200517-172016_Reddit.jpg

storm flumeBOT May 17, 2020, 3:20 PM

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Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

daring pebble May 17, 2020, 3:24 PM

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hello,always cheaters kill me i leave this game if no fix

storm flumeBOT May 17, 2020, 3:36 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @toxic glade. Remember to read through #faq before asking questions in the support channels.

night cloak May 17, 2020, 3:49 PM

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I want ask about math making ..if I m pushing in krjp fpp if there is no one who is match making will I be matched with bots ? Or I will not be able to play krjp fpp ? Classic

craggy blade May 17, 2020, 3:51 PM

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If your rank is low You will be matched with bots. If your rank is high, you will matched with real players. @night cloak

arctic plover May 17, 2020, 3:52 PM

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I'm in crown but can't collect tier protection card why is it happening

craggy blade May 17, 2020, 3:52 PM

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@arctic plover It's a bug. Please report in #old

arctic plover May 17, 2020, 3:52 PM

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K thx

craggy blade May 17, 2020, 3:52 PM

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Welcome :)

mental bay May 17, 2020, 3:58 PM

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My account lost ..any one help me?

craggy blade May 17, 2020, 3:59 PM

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Your account has been hacked or what. @mental bay

mental bay May 17, 2020, 4:00 PM

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After last update I unlinked Google game and then I can't inside to my account again

storm flumeBOT May 17, 2020, 4:00 PM

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If you have encountered an issue with the account unlinking feature, @mental bay, please ask in #708032127458869340.

terse acorn May 17, 2020, 4:10 PM

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Hello any modrator here

glossy sable May 17, 2020, 4:22 PM

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Just ask your question, @terse acorn.

cosmic gazelle May 17, 2020, 4:35 PM

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My friend is about to reach Conqueror, he haven't updated his game and playing freely.
Its so easy to push our rank like this

spring zephyr May 17, 2020, 4:35 PM

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@cosmic gazelle Soon he will be forced to update the game.

cosmic gazelle May 17, 2020, 4:36 PM

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Till then, he'll be in conqueror, pubg should Ban such people or else demote them once they install the update

polar marshBOT May 17, 2020, 4:38 PM

#

@scenic crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

undone plinth May 17, 2020, 4:40 PM

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Please help us from cheaters. This is not fair game at all. cheaters in each game.

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we are spending more time in reporting same hacker in each match than playing the game.

coral maple May 17, 2020, 4:45 PM

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Which map do you get the most rating points ?

sturdy aurora May 17, 2020, 4:45 PM

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Hi pubg mobile my account been hacked and stolen and this is my ID : 5295945626
My pubg mobile linked into Twitter and my Twitter account is been hacked so he got access to the account he changed everything on the account and linked it to Facebook I emailed Twitter to recover my account waiting for them to reply the person who stole my account is threatening me rather i pay him or he will band the account im kind scared i need help please guid me what to do I don’t want my account to be bannd please reply to me because im not the person who is playing in the account now
Thanks

undone plinth May 17, 2020, 4:45 PM

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@coral maple Its Miramar. But cheaters not letting us play

sturdy aurora May 17, 2020, 4:46 PM

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However i its been one week still haven’t got any reply from Twitter or pubg mobile

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And i called the police on this case and i have a case number

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Please help me so i can recover my account

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He is threatening me rather i pay him or he will band the account

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I can prove you its my account when it made first purchase and how much was the amount and where did I spend it on

spring zephyr May 17, 2020, 4:48 PM

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Hello, @undone plinth !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

#

@sturdy aurora Please Read #faq 2.8

sturdy aurora May 17, 2020, 4:51 PM

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What if he bannd the account?

spring zephyr May 17, 2020, 4:52 PM

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@coral maple You will get the most rating points from playing Miramar because it's the biggest map and you will spend more time surviving.
So cause of the higher survive time you will get more rating points for surviving longer in the game.

undone plinth May 17, 2020, 4:52 PM

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@spring zephyr This is not fair at all. Cheaters not letting us play the game

coral maple May 17, 2020, 4:53 PM

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Thanks 😊

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@undone plinth 👍

spring zephyr May 17, 2020, 4:54 PM

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@undone plinth You can report them to get them banned.
Read my upper message to know several ways that you can report them.
And if you have video proof then it's a confirm ban.

sturdy aurora May 17, 2020, 4:54 PM

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@spring zephyr what if he band the account

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Even if I received my Twitter he still can access my account throw Facebook

spring zephyr May 17, 2020, 4:55 PM

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@sturdy aurora Security of your account is your own responsibility.
Contact your social media customer care to retrieve your account back.

undone plinth May 17, 2020, 4:56 PM

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@spring zephyr Game has to have system in place for all this cheaters. Its your game. Reporting is not solution

polar marshBOT May 17, 2020, 4:56 PM

#

@undone plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sturdy aurora May 17, 2020, 4:58 PM

#

@somber solstice @lime juniper Hi pubg mobile my account been hacked and stolen and this is my ID : 5295945626
My pubg mobile linked into Twitter and my Twitter account is been hacked so he got access to the account he changed everything on the account and linked it to Facebook I emailed Twitter to recover my account waiting for them to reply the person who stole my account is threatening me rather i pay him or he will band the account im kind scared i need help please guid me what to do I don’t want my account to be bannd please reply to me because im not the person who is playing in the account now However i its been one week still haven’t got any reply from Twitter or pubg mobile And i called the police on this case and i have a case number He is threatening me rather i pay him or he will band the account @glossy sable

broken sun May 17, 2020, 5:03 PM

#

hi help??

#

i need to speak with any moderator from pubg mobile support now!!

formal trench May 17, 2020, 5:03 PM

#

Hi i am in Crown 4 this season and i am not being able to collect 3 rating protection cards? How do i get it?

spring zephyr May 17, 2020, 5:04 PM

#

@formal trench It is a bug.
Please do report it in the #old channel with detailed info.

formal trench May 17, 2020, 5:04 PM

#

@spring zephyr will do ok thanks

broken sun May 17, 2020, 5:06 PM

#

help!!!

spring zephyr May 17, 2020, 5:06 PM

#

@broken sun Please state your problem and someone will respond to you.

broken sun May 17, 2020, 5:07 PM

#

Hi!!
I'am A Famous Youtuber And Streamer..
My Work And Stream Is Stoped Becuase I Can't Play The Game Because This Problem..
My Account Cost Is : 3000k Dollars$$
A Hacker Hacked My Game Account And Linked UnWanted Social Media Account In My Game Account ? , I Contact The Support In In The Game Customer Support , And Next 2 Monthes The Twitter Has Been Removed yesterday and i linked my private twitter at 11:38 Egypt Time , take a look in my account linked times , the hacker twitter back again into my hpgame
account next i'am linked my private twitter!! how!!? big error..
My Facebook That I Linked In The Game The Hacker Can't Access It And Jt Works Good , but the hacker have the twitter and log in when i'am play
I have many payments information
Account ID : 5382196968

runic agate May 17, 2020, 5:14 PM

#

I'm pushing conqueror. My internet is very stable in all other platforms, bt in pubgm, it's very laggy. Constantly it shows "NO RESPONSE FROM SERVER " & "SERVER TIMED OUT" & if somehow any match starts also it'll constantly give "968ms". Pls help me out ASAP or else I can't push conqueror anymore. Pls tryna help me out. I've reported several times earlier also bt the same prob keep on coming again n again. Thank you!

storm flumeBOT May 17, 2020, 5:16 PM

#

Please refer to subpoint 4.5 in #faq for further information, @runic agate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT May 17, 2020, 5:18 PM

#

@foggy salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow lava May 17, 2020, 5:20 PM

#

What is this

#

Any one telll me what is this

📎 Screenshot_2020-05-17-14-33-16-64_dac7cc7571c39b392df64923967cf7da.png

#

Tell me

spring zephyr May 17, 2020, 5:23 PM

#

@hollow lava Because you were AFK for a long time.
So the game sent you to the main screen.
You can just login again.
It's not a big issue.

hollow lava May 17, 2020, 5:25 PM

#

Ok

#

@spring zephyr ok

#

@spring zephyr nothing serious problem

spring zephyr May 17, 2020, 5:25 PM

#

No

blissful valley May 17, 2020, 5:29 PM

#

Do u guys even see the comments on ur last tweet ? People are mad at ur anti cheating system! Also, bugs lagging freezing screens on super devices..
It is easy to stop hackers split us or give us a choise to play against iOS players not android which they used sharpshooter.. or match us by levels..

#

Ur customer support is a bot ! Come on u have good revenue

glossy sable May 17, 2020, 5:31 PM

#

No need to spam, @hollow lava.

We do, @blissful valley. Unfortunately, stopping hackers isn't as easy as you think.
For the second part of your message, you may post it in #old.

blissful valley May 17, 2020, 5:32 PM

#

@glossy sable dude the game now is unbelievable.. look at top 100 all hackers or playing with hackers.. I know the developers of sharpshooter do u want any help?

glossy sable May 17, 2020, 5:32 PM

#

Report them.

blissful valley May 17, 2020, 5:33 PM

#

@glossy sable also, I know ur system is really strong and the one who is leaking the documents to sharpshooter developers

glossy sable May 17, 2020, 5:34 PM

#

That is untrue.

blissful valley May 17, 2020, 5:34 PM

#

@glossy sable just give me a chance and get the guy to ur anti cheating system. Employee him

glossy sable May 17, 2020, 5:36 PM

#

If you want to report cheaters, follow the instructions from the bot below.
If you want to report Discord servers selling hacks, report them to Discord.
If you want to report websites, contact the in-game Customer Service.
If you want to share ideas, post in #old, @blissful valley.

calm onyx May 17, 2020, 5:38 PM

#

So i contacted costumer service for reporting a cheater with video evidence, it clearly shows cheating. They respond, they cannot comfirm cheating behaviour. I send the same video here in dc and the cheating was confirmed

#

📎 image0.png

elfin canopy May 17, 2020, 5:39 PM

#

Check DM, @blissful valley .

livid crane May 17, 2020, 5:43 PM

#

hi

glossy sable May 17, 2020, 5:43 PM

#

🆗

regal fossil May 17, 2020, 5:43 PM

#

I have a video of 3 alliance + have a hacker

opaque karma May 17, 2020, 5:44 PM

#

After I system updated my game my PUBG mobile game audio was distorted I keep hearing hirp chirp sound with the game sound my device is Nokia 6.1 plus any fix?

storm flumeBOT May 17, 2020, 5:44 PM

#

Hello, @regal fossil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sand path May 17, 2020, 5:44 PM

#

#old @opaque karma

unborn plinth May 17, 2020, 5:46 PM

#

I lost my account with the advantage of cancelling the tie. Help me

storm flumeBOT May 17, 2020, 5:46 PM

#

If you have encountered an issue with the account unlinking feature, @unborn plinth, please ask in #708032127458869340.

polar marshBOT May 17, 2020, 5:50 PM

#

@lilac quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unborn plinth May 17, 2020, 5:51 PM

#

I canceled the account, I lost my account and I want it back

storm flumeBOT May 17, 2020, 5:51 PM

#

If you have encountered an issue with the account unlinking feature, @unborn plinth, please ask in #708032127458869340.

heavy perch May 17, 2020, 5:51 PM

#

📎 Screenshot_2020-05-14-13-31-22-97_dac7cc7571c39b392df64923967cf7da.png

#

Please ban this cheater

#

Its using all cheats Subreddit

unborn plinth May 17, 2020, 5:52 PM

#

📎 image0.png

night cloak May 17, 2020, 5:52 PM

#

📎 Snapshot_20200323220026.png

smoky umbra May 17, 2020, 5:53 PM

#

I am getting this message every time I invite people. Is this because of Cheer Park?

📎 Screenshot_20200513-095603.png

night cloak May 17, 2020, 5:53 PM

#

pubg got bad after the update

coral maple May 17, 2020, 5:55 PM

#

How do I acquire conqueror?

sick shale May 17, 2020, 5:56 PM

#

@coral maple Get in top 500 on server after reaching Ace

storm flumeBOT May 17, 2020, 5:57 PM

#

Hello, @heavy perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sick shale May 17, 2020, 5:57 PM

#

@smoky umbra there's a bug in friends list, hope they fix it soon

sour gale May 17, 2020, 5:57 PM

#

@calm onyx who I can send video in customers service

smoky umbra May 17, 2020, 5:57 PM

#

Thank you @Rebel

elfin canopy May 17, 2020, 5:59 PM

#

What is it about? @sour gale

calm pagoda May 17, 2020, 5:59 PM

#

There's a bug when i crouch, the player sometimes stands without me touching anything.
Will it be fixed soon?

calm onyx May 17, 2020, 5:59 PM

#

@sour gale its waste of time

night cloak May 17, 2020, 6:00 PM

#

@calm pagoda add that in #old with a small video clip of the bug

regal fossil May 17, 2020, 6:00 PM

#

I want to report a hacker playing solo with 2 players
Id hacker : 53706052106

unborn plinth May 17, 2020, 6:00 PM

#

I'm the steps to complete this

📎 image0.png

sour gale May 17, 2020, 6:00 PM

#

@elfin canopy video evidence for hackers

elfin canopy May 17, 2020, 6:01 PM

#

You may post it in #cheater-reports, which will be reopened tomorrow, probably, @sour gale

violet barn May 17, 2020, 6:01 PM

#

@elfin canopy i need help

ancient plinth May 17, 2020, 6:01 PM

#

I need help my account get lost

calm pagoda May 17, 2020, 6:01 PM

#

@night cloak ok thx for ur help!!

elfin canopy May 17, 2020, 6:02 PM

#

Yes? @violet barn

violet barn May 17, 2020, 6:02 PM

#

Few minutes ago, this new feature got available in my account which was unlinked. I checked it out in my other friends Accounts but its not there. What is it? @elfin canopy

📎 Screenshot_2020-05-17-23-01-03-987_com.tencent.ig.jpg 📎 Screenshot_2020-05-17-23-01-08-296_com.tencent.ig.jpg

coral maple May 17, 2020, 6:02 PM

#

How long does a title last for example number one headshot how long does it last if I'm no longer number one

sour gale May 17, 2020, 6:03 PM

#

@elfin canopy ## i have more than one video
So I can’t send more than one video at the time

ancient plinth May 17, 2020, 6:04 PM

#

@elfin canopy i need help

elfin canopy May 17, 2020, 6:04 PM

#

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @ancient plinth.

waxen yarrow May 17, 2020, 6:04 PM

#

hacker

📎 Snapshot_20200517232637.png

storm flumeBOT May 17, 2020, 6:05 PM

#

Hello, @waxen yarrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy May 17, 2020, 6:06 PM

#

Read the message by bot, @waxen yarrow.

#

You may use this link to report them, @sour gale.

http://cheater-report.pubgm.cc

ancient plinth May 17, 2020, 6:06 PM

#

@elfin canopy i need to talk with u please

glossy sable May 17, 2020, 6:07 PM

#

Ask your question here.

sturdy aurora May 17, 2020, 6:08 PM

#

@glossy sable hi I already reported a problem can you please help me

glossy sable May 17, 2020, 6:08 PM

#

Yes?

violet barn May 17, 2020, 6:08 PM

#

@elfin canopy I am waiting for your reply

sturdy aurora May 17, 2020, 6:08 PM

#

I will mention you in the problem

unborn plinth May 17, 2020, 6:08 PM

#

My account didn't come back. Why did the company repay me?

night cloak May 17, 2020, 6:08 PM

#

@violet barn is that still there in your account

violet barn May 17, 2020, 6:09 PM

#

@night cloak Yes i have this feature right now

ancient plinth May 17, 2020, 6:09 PM

#

@night cloak please can you help me

night cloak May 17, 2020, 6:09 PM

#

@violet barn I'll reply you in 5minutes

sturdy aurora May 17, 2020, 6:09 PM

#

@glossy sable you got the mention?

night cloak May 17, 2020, 6:09 PM

#

@ancient plinth contact customer service

polar marshBOT May 17, 2020, 6:09 PM

#

@regal fossil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

violet barn May 17, 2020, 6:10 PM

#

@night cloak Ok thank you. Appreciate it

glossy sable May 17, 2020, 6:10 PM

#

Where, @sturdy aurora?

sturdy aurora May 17, 2020, 6:10 PM

#

@glossy sable you want me to write my problem again ?

glossy sable May 17, 2020, 6:10 PM

#

Yes?

sturdy aurora May 17, 2020, 6:10 PM

#

Ok

muted coral May 17, 2020, 6:11 PM

#

Hi everyone

#

I need help

storm flumeBOT May 17, 2020, 6:11 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @muted coral. Remember to read through #faq before asking questions in the support channels.

sturdy aurora May 17, 2020, 6:11 PM

#

@somber solstice @lime juniper Hi pubg mobile my account been hacked and stolen and this is my ID : 5295945626
My pubg mobile linked into Twitter and my Twitter account is been hacked so he got access to the account he changed everything on the account and linked it to Facebook I emailed Twitter to recover my account waiting for them to reply the person who stole my account is threatening me rather i pay him or he will band the account im kind scared i need help please guid me what to do I don’t want my account to be bannd please reply to me because im not the person who is playing in the account now However i its been one week still haven’t got any reply from Twitter or pubg mobile And i called the police on this case and i have a case number He is threatening me rather i pay him or he will band the account @glossy sable

glossy sable May 17, 2020, 6:11 PM

#

Oh, that. Saw that somewhere.

unborn plinth May 17, 2020, 6:11 PM

#

I lost my account of how I got it back, Sweet steps and the company returned to me

storm flumeBOT May 17, 2020, 6:11 PM

#

If you have encountered an issue with the account unlinking feature, @unborn plinth, please ask in #708032127458869340.

ancient plinth May 17, 2020, 6:12 PM

#

@night cloak i link my account in far and Google play and this day i lost my account in Facebook and lost my account in Google play since a year nearly what can I do

storm flumeBOT May 17, 2020, 6:12 PM

#

If you have encountered an issue with the account unlinking feature, @ancient plinth, please ask in #708032127458869340.

glossy sable May 17, 2020, 6:12 PM

#

@elfin canopy will help you with that, @sturdy aurora.

unborn plinth May 17, 2020, 6:12 PM

#

I canceled the account and I want it back

sturdy aurora May 17, 2020, 6:13 PM

#

Please

#

You want me to mention him or

elfin canopy May 17, 2020, 6:13 PM

#

Contact twitter support and recover your Twitter account linked with your PUBGM account, @sturdy aurora

muted coral May 17, 2020, 6:13 PM

#

Hello , I need help!

sturdy aurora May 17, 2020, 6:13 PM

#

@elfin canopy I already contact him waiting for them to respond however what if you band the account or unlinked it

elfin canopy May 17, 2020, 6:14 PM

#

I'm afraid we cannot do it, @sturdy aurora.

sturdy aurora May 17, 2020, 6:14 PM

#

What you mean we can’t do that

elfin canopy May 17, 2020, 6:14 PM

#

You need to access your account first before revoking hackers access.

muted coral May 17, 2020, 6:15 PM

#

@elfin canopy I want to report on cheater But I don't have permissions to send messages on #Any help please?

sturdy aurora May 17, 2020, 6:15 PM

#

What if he unlinked it

#

Or band the account before I recover my Twitter

elfin canopy May 17, 2020, 6:15 PM

#

Read the last message in #cheater-reports channel, @muted coral

sturdy aurora May 17, 2020, 6:15 PM

#

I already called the police in this case

muted coral May 17, 2020, 6:15 PM

#

@elfin canopy I can't send anything to this channel

elfin canopy May 17, 2020, 6:15 PM

#

They cannot unlink it, @sturdy aurora. Unlinking feature has been disabled as of now.

sturdy aurora May 17, 2020, 6:15 PM

#

Because I don’t want to lose my account forever

elfin canopy May 17, 2020, 6:16 PM

#

I said read the last message in that channel, @muted coral. It'll be reopened tomorrow probably.

sturdy aurora May 17, 2020, 6:16 PM

#

We solved the unlinked problem

#

What if he bannd it

elfin canopy May 17, 2020, 6:16 PM

#

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised.

@sturdy aurora^

#

You may contact customer support regarding this, @sturdy aurora

muted coral May 17, 2020, 6:17 PM

#

@elfin canopy I couldn't send messages since 2 weeks ago

sturdy aurora May 17, 2020, 6:17 PM

#

I already did sent them an email

#

4 days ago

#

Waiting for them to reply

elfin canopy May 17, 2020, 6:18 PM

#

In the meantime you may try recovering your Twitter account, @sturdy aurora

sturdy aurora May 17, 2020, 6:18 PM

#

Yes im working on it

#

I have all the evidence that’s its not me even a case number with the police

night cloak May 17, 2020, 6:19 PM

#

@violet barn didn't get much information about it can you please provide your In-game user ID and your location

opaque karma May 17, 2020, 6:19 PM

#

Add internal sound recording for PUBG with screenrecorder

unborn plinth May 17, 2020, 6:19 PM

#

What does this message mean?

📎 image0.png

elfin canopy May 17, 2020, 6:19 PM

#

Check the date of last message in the #cheater-reports channel, @muted coral. It does open and collect the videos.

muted coral May 17, 2020, 6:20 PM

#

@elfin canopy Ok , thank you 🌹

elfin canopy May 17, 2020, 6:20 PM

#

Can you translate this in English? Or you may join MENA server if you want assistance in Arabic, @unborn plinth

violet barn May 17, 2020, 6:20 PM

#

@night cloak ID 5830630866 and location is Pakistan

sturdy aurora May 17, 2020, 6:20 PM

#

@elfin canopy if he band it i can get it back ?

elfin canopy May 17, 2020, 6:20 PM

#

No, @sturdy aurora.

night cloak May 17, 2020, 6:20 PM

#

@violet barn I'll inform you

ionic lance May 17, 2020, 6:20 PM

#

Hi , My Facebook account is hacked by someone but i can still login into pubg via twitter. Hacker is also using my pubg account. Is there any possible way to remove facebook login from my account. I can give all required details of my facebook account and all other required documents. Please support @elfin canopy

sturdy aurora May 17, 2020, 6:20 PM

#

@elfin canopy why it not me who is playing

muted coral May 17, 2020, 6:21 PM

#

@unborn plinth

غير لغة اللعبة للانجليزي وارسل لهم الرسالة بالانجليزي
Change the pubg language to English and send this message again

storm flumeBOT May 17, 2020, 6:22 PM

#

Please refer to subpoint #2.5 in #faq for further information, @ionic lance. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

unborn plinth May 17, 2020, 6:22 PM

#

How to text MENA?

elfin canopy May 17, 2020, 6:22 PM

#

https://discord.gg/pubgm-mena

#

@unborn plinth join this server ^

ionic lance May 17, 2020, 6:23 PM

#

@elfin canopy Hi , My Facebook account is hacked by someone but i can still login into pubg via twitter. Hacker is also using my pubg account. Is there any possible way to remove facebook login from my account. I can give all required details of my facebook account and all other required documents. Please support

elfin canopy May 17, 2020, 6:24 PM

#

Stop spamming, @ionic lance. Read the message by bot.

#

You've been answered already

#

Refer to subpoint 2.5 of #faq, @ionic lance

ionic lance May 17, 2020, 6:24 PM

#

@elfin canopy my whole concern is in english? Which other language I’ve used there

sturdy aurora May 17, 2020, 6:24 PM

#

@elfin canopy what you mean no

raven zealot May 17, 2020, 6:24 PM

#

Can I collect weekly 30 crew points at 12 am coz it's another day!?

#

Please tell!!

elfin canopy May 17, 2020, 6:25 PM

#

It resets at 00:00 UTC, @raven zealot.

raven zealot May 17, 2020, 6:25 PM

#

Ok

drifting fulcrum May 17, 2020, 6:25 PM

#

Guys I have a video on a hacker how to send this video

sturdy aurora May 17, 2020, 6:26 PM

#

@elfin canopy ?

storm flumeBOT May 17, 2020, 6:26 PM

#

Hello, @drifting fulcrum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 17, 2020, 6:26 PM

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@sturdy aurora please do Contact the customer service

sturdy aurora May 17, 2020, 6:27 PM

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I did i sent them an email

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How long dose it take for them to respond

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This is not fair really

elfin canopy May 17, 2020, 6:27 PM

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@sturdy aurora, if the hacker got your account banned:-

📎 IMG-20200430-WA00073.jpg

sturdy aurora May 17, 2020, 6:28 PM

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Do you think it’s fair when someone steal your account and bannd it

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And you trying so hard to recover it

night cloak May 17, 2020, 6:28 PM

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It's your responsibility to protect your account @sturdy aurora

hallow wren May 17, 2020, 6:29 PM

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Hello

night cloak May 17, 2020, 6:29 PM

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Please avoid repeating the same in here we Discord staff's can't help you with this @sturdy aurora

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@hallow wren please do state the issue

sturdy aurora May 17, 2020, 6:29 PM

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Thanks

muted coral May 17, 2020, 6:29 PM

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@sturdy aurora
Don't try , I told them many times but I didn't get my account back

night cloak May 17, 2020, 6:29 PM

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Why when i try to do the 20 like missions like icons like chicken etc.. wont show so my progress in this mission is 0

hallow wren May 17, 2020, 6:29 PM

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I can't collect Crown Reward

sturdy aurora May 17, 2020, 6:30 PM

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I believe there is hope

night cloak May 17, 2020, 6:30 PM

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@hallow wren is a bug please do report that in #old

sturdy aurora May 17, 2020, 6:30 PM

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The real answer will come from email

polar marshBOT May 17, 2020, 6:30 PM

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@muted coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 17, 2020, 6:31 PM

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you know solo mode is changed to duo mode

sturdy aurora May 17, 2020, 6:31 PM

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Its said however if you believe

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There is a chance

elfin canopy May 17, 2020, 6:32 PM

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You may report players teaming up via in-game report system, @night cloak.

night cloak May 17, 2020, 6:32 PM

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Anyone may answer me?

elfin canopy May 17, 2020, 6:32 PM

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I cannot understand your question, what do you mean?

night cloak May 17, 2020, 6:33 PM

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Sec

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I'll screenshot

hallow wren May 17, 2020, 6:34 PM

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@night cloak when it was resolved ?

📎 Screenshot_2020-05-18-00-01-12-532_com.tencent.ig.jpg

elfin canopy May 17, 2020, 6:35 PM

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Soon, @hallow wren. You may post it in #old.

night cloak May 17, 2020, 6:35 PM

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@elfin canopy basically cant like anyone

📎 Screenshot_-_PUBG_MOBILE.jpg

elfin canopy May 17, 2020, 6:36 PM

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Try performing "routine repair", @night cloak.

night cloak May 17, 2020, 6:36 PM

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Repair button when opening game?

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That deletes all maps settings etc...??

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And packs?

nova bloom May 17, 2020, 6:36 PM

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Plzz help so many people are teaming up in duos how to report them

elfin canopy May 17, 2020, 6:37 PM

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Routine repair doesn't delete maps, @night cloak.

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Report them via in-game report system, @nova bloom.

nova bloom May 17, 2020, 6:37 PM

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On what grounds? There are no options to report teamup

night cloak May 17, 2020, 6:37 PM

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It's the button when opening game right?

nova bloom May 17, 2020, 6:37 PM

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Shall I report on "Others" ?

elfin canopy May 17, 2020, 6:37 PM

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Check pinned message in #news channel, @exotic crane.

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Yes, @nova bloom and add a brief description.

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Yes, @night cloak. On login screen.

nova bloom May 17, 2020, 6:38 PM

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Okk thnaks

night cloak May 17, 2020, 6:39 PM

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Ok alright trying it thanks for the help

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It deletes my settings

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?

polar marshBOT May 17, 2020, 6:39 PM

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@exotic crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 17, 2020, 6:39 PM

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@night cloak this one

📎 IMG_20200508_032059_4322.jpg

night cloak May 17, 2020, 6:39 PM

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K

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What will be deleted?

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Or that repair do

elfin canopy May 17, 2020, 6:39 PM

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No, it doesn't delete settings but still you may upload your sensitivity settings on cloud.

raw ice May 17, 2020, 6:40 PM

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Can anyone help me out?

night cloak May 17, 2020, 6:40 PM

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So what does it exactly do?

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To the game?

elfin canopy May 17, 2020, 6:40 PM

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Just the latest patch will be deleted and re-download, you need to restart after repair and after re-downloading, @night cloak

raw ice May 17, 2020, 6:41 PM

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My device is SAMSUNG S9 PLUS , but my runs in like 10 fps..
How can i fix this?? Tried reinstalling , repairing still no changes.
Please help me out.

vital burrow May 17, 2020, 6:41 PM

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Can i buy UC from pubg website

night cloak May 17, 2020, 6:41 PM

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K

elfin canopy May 17, 2020, 6:42 PM

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You may post about it in #old with details, @raw ice.

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Yes, @vital burrow! You may use this link to buy UC.

https://www.pubgmobile.com/pay/

night cloak May 17, 2020, 6:47 PM

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@elfin canopy oi, still happens

elfin canopy May 17, 2020, 6:47 PM

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Clear cache and try again (android?)

night cloak May 17, 2020, 6:48 PM

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Yp android

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Clear game cache storage?

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Done, trying

elfin canopy May 17, 2020, 6:51 PM

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You cleared only cache, right?

hollow copper May 17, 2020, 6:51 PM

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@polar marsh if I report a solo teaming up player with video evidence do you ban them....?

elfin canopy May 17, 2020, 6:52 PM

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Check pinned message in #news channel, @hollow copper

raw ice May 17, 2020, 6:52 PM

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@elfin canopy till when would i get my reply?

final spade May 17, 2020, 6:52 PM

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📎 Screenshot_2020-05-17-20-52-22-696_com.tencent.ig.jpg