#questions | PUBG MOBILE | Page 790

mystic oriole May 16, 2020, 4:46 PM

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تو کیرمم نیسی

storm flumeBOT May 16, 2020, 4:46 PM

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Please do not use any other language aside from English in this channel, @mystic oriole. Refer to #613267301243944960 for language channels.

gloomy olive May 16, 2020, 4:49 PM

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Hi, I've got a couple of questions regarding the cheater report channel. Firstly, am I allowed to post video which is not my own - in this case from a Bushka livestream (obviously it's publically viewable). Second question is, the player in question is showing no stats for this season even though his tiers are not reduced to bronze V. They've clearly played, hence the footage. Does this mean the system has already got them and a report is unnecessary?

peak mural May 16, 2020, 4:51 PM

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Hello, I would like to file a customer service complaint as they have not assisted me with my account ID 5189585723
The account name for the game ABN SYRIA
I demand the game center be disconnected as soon as possible
Please help me with this number 50 message for you and I hope to solve my problem as soon as possible to contact me this is my email mg7.saudi@gmail.com

📎 IMG_3606.PNG

brazen pawn May 16, 2020, 4:53 PM

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I can't access my old account

elfin canopy May 16, 2020, 4:53 PM

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@violet barn can you post a video clip for the same.

violet barn May 16, 2020, 4:57 PM

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@elfin canopy yeah sure

polar marshBOT May 16, 2020, 4:59 PM

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@indigo kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@indigo kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

violet barn May 16, 2020, 4:59 PM

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📎 1080_30_16.65_May162020.mp4

elfin canopy May 16, 2020, 5:00 PM

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Alright. Looking

violet barn May 16, 2020, 5:00 PM

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@elfin canopy thank you

mighty zinc May 16, 2020, 5:01 PM

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📎 Screenshot_20200516-222315.jpg

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<@&639889499718942720> but when I log in.. it doesn't show me the lost acc.. instead takes me to the new account

violet barn May 16, 2020, 5:01 PM

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@mighty zinc after waiting for week, eryone facing the same issue rightnow.

mighty zinc May 16, 2020, 5:01 PM

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Ohhh..

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So does this mean I'm supposed to wait more?

sick shale May 16, 2020, 5:04 PM

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@night cloak every season

elfin canopy May 16, 2020, 5:06 PM

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I would suggest you to wait a little more, @violet barn . If nothing happens, you may start the "new conversation" as suggested in the customer supports reply.

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But wait first.

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It might take some time to process.

violet barn May 16, 2020, 5:07 PM

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@elfin canopy OK and please convey this issue to management team as well.

polar marshBOT May 16, 2020, 5:07 PM

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@slate frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 16, 2020, 5:07 PM

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Already done, @violet barn.

mighty zinc May 16, 2020, 5:08 PM

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@elfin canopy what am I supposed to do about my problem sir..

violet barn May 16, 2020, 5:08 PM

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@elfin canopy Thanks a lot

ebon maple May 16, 2020, 5:08 PM

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Hi Soldier,

Thank you for your patience.

We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

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I got this message then conversation close and account not recovered

muted path May 16, 2020, 5:09 PM

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Account lost

ebon maple May 16, 2020, 5:10 PM

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@elfin canopy advice please

elfin canopy May 16, 2020, 5:10 PM

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I would suggest you to wait a little more, If nothing happens, you may start the "new conversation" as suggested in the customer supports reply, @ebon maple and @mighty zinc .

polar marshBOT May 16, 2020, 5:12 PM

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@slate frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raw veldt May 16, 2020, 5:13 PM

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📎 Screenshot_2020-05-16-22-23-32-24_dac7cc7571c39b392df64923967cf7da.jpg

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HYPER GHOST ko mvp kyuu nhi mila

night coral May 16, 2020, 5:13 PM

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how do i know my date of joining the game? had the option within the game but I can't find it anymore

craggy blade May 16, 2020, 5:13 PM

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@raw veldt Because he does not have any revive.

elfin canopy May 16, 2020, 5:14 PM

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@raw veldt ---> #old

slate frost May 16, 2020, 5:14 PM

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How can I write here if the bot will delete my text

raw veldt May 16, 2020, 5:14 PM

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But only for one revive my mvp is gone toh other

slate frost May 16, 2020, 5:14 PM

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I neeeed help 😭😭

elfin canopy May 16, 2020, 5:14 PM

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@slate frost can you click on "details" and tell the the reason for your 1 week ban?.

night coral May 16, 2020, 5:15 PM

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how do i know my date of joining the game? had the option within the game but I can't find it anymore
@night coral
@craggy blade @elfin canopy

elfin canopy May 16, 2020, 5:15 PM

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@night coral do you have facebook linked with your PUBGM account?

slate frost May 16, 2020, 5:15 PM

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@elfin canopy teaming up with cheaters but I already reported that player I didn’t know that his a cheater 😭😭

night coral May 16, 2020, 5:16 PM

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Yeah, Facebook and Game Center

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I had this information inside the game, how can I get more?

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@elfin canopy

elfin canopy May 16, 2020, 5:17 PM

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You need to wait for 1 week, we cannot do much about it, and contact customer service for UC deduction issue,@slate frost .

slate frost May 16, 2020, 5:17 PM

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@elfin canopy I did contact customer now for 3 days I spent 100$ 😭😭😭

elfin canopy May 16, 2020, 5:18 PM

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You can check through Facebook, from where you revoke access (it shows the registered date) @night coral.

heady bloom May 16, 2020, 5:18 PM

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Can someone tell me where I can get latest info?? About the upcoming update and event??

elfin canopy May 16, 2020, 5:18 PM

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Cannot help you there, only customer service can, @slate frost.

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@heady bloom ---> #news

slate frost May 16, 2020, 5:19 PM

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@elfin canopy almost conquered just 400 points and because of random player I lose my points pleaseeeeeeee help me

night coral May 16, 2020, 5:19 PM

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I want this information because my facebook has been hacked and they are misusing my account

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this is a requirement to open the review process

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@elfin canopy

hasty phoenix May 16, 2020, 5:20 PM

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Hello, when i log with FB i can unlink only Fb, will i be able to unlink GameCenter if i will log thru Game Center? I lost my Apple ID so if its worth it

elfin canopy May 16, 2020, 5:20 PM

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You don't need the accurate date, just the correct month and year is necessary.

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Unlinking feature has been disabled as for now, @hasty phoenix.

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@night coral ^

heady bloom May 16, 2020, 5:21 PM

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No I want the upcoming event. Not the latest one

night coral May 16, 2020, 5:21 PM

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the person who attended me said to be as accurate as possible, I don't want to lose my account because of this

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I've spent over $ 1000 on it

novel garden May 16, 2020, 5:21 PM

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My acc is hacked any one can help me plz

night coral May 16, 2020, 5:23 PM

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We cannot help you, @night coral, contact in-game customer support.
@elfin canopy

I don't want help getting in touch, I already joined, but you have the requirements to open the process

elfin canopy May 16, 2020, 5:23 PM

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@night coral wrong tag.

night coral May 16, 2020, 5:23 PM

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📎 image0.jpg

elfin canopy May 16, 2020, 5:24 PM

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We cannot help you, @slate frost. Contact in-game customer support.

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@night coral I know what you're referring to.

slate frost May 16, 2020, 5:25 PM

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@elfin canopy I did 3 days ago

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😭😭 what should I do more ?

night coral May 16, 2020, 5:26 PM

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there is no other way for me to add this data? @elfin canopy

elfin canopy May 16, 2020, 5:27 PM

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I don't think so, @night coral

night coral May 16, 2020, 5:27 PM

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I remember I had this option, but I can't find it anymore

elfin canopy May 16, 2020, 5:27 PM

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Just confirmed you don't need the accurate date, @night coral .

But month and year should be correct.

night coral May 16, 2020, 5:27 PM

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I don't think so, @night coral
@elfin canopy
Tk 😔

heady bloom May 16, 2020, 5:27 PM

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Can someone tell me where I can get latest info?? About the upcoming update and event??

elfin canopy May 16, 2020, 5:28 PM

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Contact them after your suspension period, @slate frost. Only customer support can help you regarding UC deduction.

night coral May 16, 2020, 5:28 PM

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my account is old, I don't know exactly the month, I know it approximately because of the season

elfin canopy May 16, 2020, 5:29 PM

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Well you need the correct month and year, @night coral. Try remembering it.

sour meadow May 16, 2020, 5:30 PM

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@sand path glitch fixed ty. I read the line in brackets. Its (require restart). I restart game with all and it fixed in normal

night coral May 16, 2020, 5:30 PM

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if this is a single solution, i think i just lost 1000 $ 😔

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Tk

sand path May 16, 2020, 5:31 PM

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@sour meadow lmao

slate frost May 16, 2020, 5:31 PM

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@elfin canopy then please open my account 💐 so I can contact them after period of time I can’t complain in iTunes support

sour meadow May 16, 2020, 5:31 PM

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Hmm lol

elfin canopy May 16, 2020, 5:32 PM

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Wait for 7 days, @slate frost .

slate frost May 16, 2020, 5:33 PM

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7 days + 3 days then I will need time so they can reply me ? At that time I can’t write a complain in iTunes support 😭

elfin canopy May 16, 2020, 5:34 PM

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I can't help you, I don't have the authority to unban your account, @slate frost .

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File in-game claim.

polar vale May 16, 2020, 5:34 PM

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I received this message and did not recover my account. What do I do?

📎 image0.jpg

slate frost May 16, 2020, 5:34 PM

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Please guide me to someone who can ? Or at lease help please to send my msg to the right person 💐

elfin canopy May 16, 2020, 5:35 PM

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I would suggest you to wait a little more, If nothing happens, you may start the "new conversation" as suggested in the customer supports reply,@polar vale

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File in-game claim, @slate frost .

slate frost May 16, 2020, 5:37 PM

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@elfin canopy I can’t there is no option to speak with someone it’s only bot answer (auto answer)

polar vale May 16, 2020, 5:37 PM

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Thanks 💗💗.

violet barn May 16, 2020, 5:39 PM

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@elfin canopy If you start a new conversation, then we have to repeat the same process and wait for their reply?

sand path May 16, 2020, 5:39 PM

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Yes

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But this time it will be quicker.

alpine pine May 16, 2020, 5:42 PM

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Do you need to complete 5 matches for 3 rating protecc cards after reaching Crown V?

violet barn May 16, 2020, 5:43 PM

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@sand path I don't think so, they sent me the same old replies that we have sent your information to a specialist blah blah.. I think they would take me as a new user and it would take 5 days again to respond .

sand path May 16, 2020, 5:43 PM

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@alpine pine it's a known bug...no one is able to collect it

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@violet barn nope, it doesn't work like that.

alpine pine May 16, 2020, 5:44 PM

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F

violet barn May 16, 2020, 5:44 PM

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@sand path I hope so. Thanks for giving me hope xD

placid terrace May 16, 2020, 5:47 PM

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📎 Screenshot_2020-05-16-23-15-14-43.png 📎 Screenshot_2020-05-16-23-14-57-64.png

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The training camp targets are missing

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You could see

cerulean gorge May 16, 2020, 5:47 PM

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@sand path snu bro daraa season pororo yumu winx-tei tostei rp gargaj irvel ymr ve manai mongolchud tiim huselt taviad bna ? Bodoj uzeed hariu bicheerei

young elk May 16, 2020, 5:48 PM

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I need help

storm flumeBOT May 16, 2020, 5:48 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @young elk. Remember to read through #faq before asking questions in the support channels.

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Please do not use any other language aside from English in this channel, @cerulean gorge. Refer to #613267301243944960 for language channels.

young elk May 16, 2020, 5:49 PM

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Since i have a new facebook id i want to linnk the new one woth my pubg

placid terrace May 16, 2020, 5:49 PM

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In this view you could see that the target is not hit and it is not present there

📎 Screenshot_2020-05-16-23-18-12-15.png

untold helm May 16, 2020, 5:50 PM

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Got my account back tq so much pubg mobile

📎 JPEG_20200516_232008.jpg

slate frost May 16, 2020, 5:51 PM

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@untold helm is it allowed to play pubg mobile in the pc ?

young elk May 16, 2020, 5:51 PM

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@slate frost yes using emulator

slate frost May 16, 2020, 5:51 PM

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@young elk I c

placid terrace May 16, 2020, 5:51 PM

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It s not there look

📎 IMG_20200516_232027.jpg

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The target is missing

violet barn May 16, 2020, 5:52 PM

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@untold helm which reply did you get from PUBG Support before getting your account back?

storm flumeBOT May 16, 2020, 5:52 PM

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If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.

night cloak May 16, 2020, 5:52 PM

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Restart the game@placid terrace

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@violet barn you can ask about that in #pubg-mobile

placid terrace May 16, 2020, 5:52 PM

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@night cloak yeah one time it worked but this occurs randomly ithink so

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When icheck a min ago it was there

violet barn May 16, 2020, 5:53 PM

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@night cloak OK got it sir

placid terrace May 16, 2020, 5:53 PM

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But now it disappeared again

night cloak May 16, 2020, 5:53 PM

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Do a routine repair@placid terrace

placid terrace May 16, 2020, 5:53 PM

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@night cloak but does it wipe all my map

young elk May 16, 2020, 5:53 PM

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@sand path how do link my new fb id

placid terrace May 16, 2020, 5:53 PM

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And data

night cloak May 16, 2020, 5:54 PM

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That won't remove maps @placid terrace

arctic stump May 16, 2020, 5:54 PM

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Hey , why am I dropping frames in the spawn island,drop to around 25-30 fps

night cloak May 16, 2020, 5:54 PM

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Repair> Routine Repair

placid terrace May 16, 2020, 5:54 PM

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Ok so i dont wantbto download anything after the repair am i corecct

storm flumeBOT May 16, 2020, 5:55 PM

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Please refer to subpoint #4.9 in #faq for further information, @arctic stump. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

placid terrace May 16, 2020, 5:55 PM

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Ok i will check it tell you tomorrow becauz i am having low battery right now

night cloak May 16, 2020, 5:55 PM

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@placid terrace only the latest in-game update

young elk May 16, 2020, 5:55 PM

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wall e hekp me

night cloak May 16, 2020, 5:55 PM

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@young elk what's the issue

young elk May 16, 2020, 5:55 PM

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How do i unlink my old fb and link ny new fb id

small vigil May 16, 2020, 5:55 PM

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Any mod??

placid terrace May 16, 2020, 5:55 PM

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Means some 10-11 mb file is it

night cloak May 16, 2020, 5:55 PM

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The unlink feature is disabled atm@young elk

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@small vigil please do state the issue

sweet bridge May 16, 2020, 5:56 PM

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Is gfx tools allowed in pubg ?

night cloak May 16, 2020, 5:56 PM

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@sweet bridge no

storm flumeBOT May 16, 2020, 5:56 PM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @sweet bridge.

night cloak May 16, 2020, 5:56 PM

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@placid terrace yeah

small vigil May 16, 2020, 5:56 PM

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@night cloak actually i have recieved message from pubgm support that they have sent my unlinked id to me back but i have not recieved yet

placid terrace May 16, 2020, 5:57 PM

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@night cloak K i will tell u tomorrow if the bug still sustains

night cloak May 16, 2020, 6:01 PM

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Can I transfer my data account to another account?

undone jetty May 16, 2020, 6:01 PM

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Hi

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📎 image0.png

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I got this

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What shoud i do now

polar marshBOT May 16, 2020, 6:03 PM

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@north spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 6:04 PM

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@night cloak you can't do that

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@night cloak my account region is UK I can’t change it what should i do?

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Are you talking about changing the region/country @night cloak

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Yes please

nova fog May 16, 2020, 6:06 PM

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any news about this bug...I also not get my account back after this msssg@night cloak

📎 Screenshot_20200516-202023.png

storm flumeBOT May 16, 2020, 6:06 PM

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If you have encountered an issue with the account unlinking feature, @nova fog, please ask in #708032127458869340.

night cloak May 16, 2020, 6:07 PM

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My region have many events and very usful but UK region is too worse

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I'm not sure whether it's available in UK or not. If it is you can find in settings > Basic @night cloak

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@night cloak it doesn’t include in setting

undone jetty May 16, 2020, 6:09 PM

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Any one

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What should i do ??

ebon maple May 16, 2020, 6:10 PM

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@night cloak its not fair after day’s waiting we open new ticket and wait again in the queue.

📎 image0.png

quick swallow May 16, 2020, 6:10 PM

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My OnePlus 5 (Snapdragon 835+ 128 gb internal+8 gb ram) lags when players are nearby after season 13 update starting, From yesterday evening (may 15, 2020 - after 2pm IST) I have tried every possible measures in your support page like clearing cache, uninstalling and reinstalling game and even tired resetting my device... Please help or patch this ASAP pray, i couldn't take close encounters the game goes as much as 20fps and even skips some whole frame.. I play in smooth+ extreme fps, i got 60fps till last season. This is my character ID - 530438077
PLEASE FIX THE BUGSpensive

night cloak May 16, 2020, 6:10 PM

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@night cloak I’m too tired many times i try to contact PUBGm supporrt but they can’t do anything i want to delete PUBG it’s too boring

undone jetty May 16, 2020, 6:12 PM

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Hello

night cloak May 16, 2020, 6:12 PM

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i found this in a youtube channel is it real or fake?

📎 image0.png

undone jetty May 16, 2020, 6:12 PM

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📎 image0.png

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Any one

lilac scaffold May 16, 2020, 6:24 PM

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Hi guys, can you help me on solve this lil problem

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i clicked by mistake on younger than 18 , now its kick me outa game every once in while, can you help me fix this

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helloo

elfin canopy May 16, 2020, 6:29 PM

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I would suggest you to wait a little more, If nothing happens, you may start the "new conversation" as suggested in the customer supports reply, @undone jetty .

night cloak May 16, 2020, 6:32 PM

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@night cloak if that option is not available we can't help you

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@lilac scaffold you can change that after 30 days

lilac scaffold May 16, 2020, 6:33 PM

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Mr Wall-E there is no confirmation when click yes or no its kinda tricky

polar marshBOT May 16, 2020, 6:36 PM

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@warm oyster:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 6:41 PM

#

Hello I needed a help

humble fiber May 16, 2020, 6:41 PM

#

Does anyone know hiw to unlink the game center account from the player account?

polar marshBOT May 16, 2020, 6:42 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 6:42 PM

#

@humble fiber the feature is disabled atm

ocean star May 16, 2020, 6:42 PM

#

I lost my account

storm flumeBOT May 16, 2020, 6:42 PM

#

If you have encountered an issue with the account unlinking feature, @ocean star, please ask in #708032127458869340.

humble fiber May 16, 2020, 6:43 PM

#

Is there away unlink my account now?

night cloak May 16, 2020, 6:43 PM

#

@humble fiber no

humble fiber May 16, 2020, 6:45 PM

#

Is there a way to change my account from game center to Google play

night cloak May 16, 2020, 6:49 PM

#

Hello I have a question I was banned for 7 days because I play by mistake with a hacker it’s true that’s I lose my account forever if this happen again? Sorry my english is so bad 😅

#

@night cloak the ban duration will increase if you again play with hackers

#

@humble fiber no

polar marshBOT May 16, 2020, 6:53 PM

#

@terse void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 6:54 PM

#

Can I combine my inventory with my current account from my vietnam server?

iron basin May 16, 2020, 6:54 PM

#

@night cloak are the devs aware of the scope spawning issue in erangle?

night cloak May 16, 2020, 6:54 PM

#

Can I combine my inventory with my current account from my vietnam server? @Wall-E

#

Can I combine my inventory with my current account from my vietnam server? @night cloak

#

@night cloak you can't do that

#

@iron basin if it's an issue it will be fixing in next patch

#

then I would choose one of two accounts and play @night cloak

iron basin May 16, 2020, 6:58 PM

#

@night cloak also there is an issue with framedrops in close encounters.

night cloak May 16, 2020, 6:59 PM

#

Please do add those issues in #old
@iron basin

#

@night cloak but not for 10 years or ? Because my friend told me I will get bann for 10 year but its my first bann in 13 seasons

#

Im just scaret to buy anything now and after this happen again

#

It can be either 3months, or 10 years @night cloak .
Play with your trusted friends

#

Okay but not 10 years yes ? @night cloak

#

@night cloak ^

#

Thankyou soooo much for answer

#

Welcome

proper monolith May 16, 2020, 7:05 PM

#

Help! I played 3 Classic Matches, in every match I came top 7 top 5 top 10, but problem is my points and match will not added in my results

alpine pine May 16, 2020, 7:06 PM

#

@sand path So do you happen to know when this rating protection card be available? I am already in Crown and would love to have those 3 saves.

iron basin May 16, 2020, 7:06 PM

#

@night cloak what's this pubgm player #1.

#

Help! I played 3 Classic Matches, in every match I came top 7 top 5 top 10, but problem is my points and match will not added in my results
@proper monolith #old

night cloak May 16, 2020, 7:08 PM

#

@iron basin the title

proper monolith May 16, 2020, 7:08 PM

#

@iron basin sir why this will happen?

night cloak May 16, 2020, 7:08 PM

#

@proper monolith add that in #old with a screenshot

iron basin May 16, 2020, 7:08 PM

#

@iron basin the title
@night cloak no the one error mentioned in pubgm news

proper monolith May 16, 2020, 7:08 PM

#

@night cloak sir what as I can add there

elfin canopy May 16, 2020, 7:08 PM

#

It's a group of people who are selected to report bugs and help in making the game better, @iron basin .

iron basin May 16, 2020, 7:09 PM

#

It's a group of people who are selected to report bugs and help in making the game better, @iron basin .
@elfin canopy will we get rewarded for that?😅

proper monolith May 16, 2020, 7:10 PM

#

What Screenshot I can add there, bocz, Matches I played didn't taken any screenshot

iron basin May 16, 2020, 7:10 PM

#

What Screenshot I can add there, bocz, Matches I played didn't taken any screenshot
@proper monolith career results

elfin canopy May 16, 2020, 7:11 PM

#

@iron basin 😁

📎 Screenshot_20200517-0040362.png

winter crown May 16, 2020, 7:20 PM

#

Helow

polar marshBOT May 16, 2020, 7:21 PM

#

@winter crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

solid siren May 16, 2020, 7:27 PM

#

any pubg support is online

#

📎 Screenshot_3744.png

#

icant talk to customur service to report a problem

#

anything i write i get this same massge

astral jay May 16, 2020, 7:28 PM

#

I playing pubg mobile with emulator but in loading time the screen is white please help😩

#

😩 😩

solid siren May 16, 2020, 7:28 PM

#

i can help you out with it do u have gameloop

astral jay May 16, 2020, 7:28 PM

#

Y @solid siren yes

worn badger May 16, 2020, 7:28 PM

#

Oo yes

solid siren May 16, 2020, 7:29 PM

#

ok send me a screenshot of it

worn badger May 16, 2020, 7:29 PM

#

Ok

solid siren May 16, 2020, 7:29 PM

#

and ur pc specs

astral jay May 16, 2020, 7:29 PM

#

@solid siren 2gb ram intel hd graphics 3000

solid siren May 16, 2020, 7:30 PM

#

add me and show screen

worn badger May 16, 2020, 7:30 PM

#

Nice

#

pubg please

storm flumeBOT May 16, 2020, 7:31 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @astral jay.

solid siren May 16, 2020, 7:31 PM

#

@somber solstice keep getting this error when ever i try to report bug

📎 Screenshot_3744.png

elfin canopy May 16, 2020, 7:32 PM

#

@solid siren follow the instructions by bot to get access to Emulator channels.

storm flumeBOT May 16, 2020, 7:32 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @solid siren.

solid siren May 16, 2020, 7:32 PM

#

done mav

night cloak May 16, 2020, 7:33 PM

#

@solid siren ask in #emulator-support

elfin canopy May 16, 2020, 7:33 PM

#

I still can't see emulator role, @solid siren

nova bloom May 16, 2020, 7:33 PM

#

Every two games there are hackers in fpp duo asia :( how can I push thenM

storm flumeBOT May 16, 2020, 7:33 PM

#

Hello, @nova bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

solid siren May 16, 2020, 7:33 PM

#

i choose the gameloop emulator

night cloak May 16, 2020, 7:33 PM

#

@solid siren state the issue first in customer service

solid siren May 16, 2020, 7:34 PM

#

@night cloak i cant talk in the customer service

#

i have purchase problem

night cloak May 16, 2020, 7:36 PM

#

You should contact them for the issues related to purchases@solid siren
And explain the issue first in there

solid siren May 16, 2020, 7:38 PM

#

ok how

#

because write now i can't cause when ever i try to contact to support this message is showin up

#

📎 Screenshot_3744.png

storm flumeBOT May 16, 2020, 7:42 PM

#

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT May 16, 2020, 7:50 PM

#

@solid siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 7:52 PM

#

@solid siren could you tell me what's the issue with purchase

solid siren May 16, 2020, 7:53 PM

#

look i always help pubg to get them ba nn

storm flumeBOT May 16, 2020, 7:53 PM

#

Hello, @solid siren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

solid siren May 16, 2020, 7:54 PM

#

📎 Screenshot_3646.png

#

i always report this way and upload the video proof on youtube

#

now i cant talk to them i keep get the error

shy mist May 16, 2020, 7:55 PM

#

@solid siren Man it's simple use #cheater-reports portal... It'll be open on Monday

polar marshBOT May 16, 2020, 7:56 PM

#

@solid siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal wagon May 16, 2020, 7:58 PM

#

Since the latest update I've been facing these 2 bugs in literally every game-
-1. My character automatically starts running backwards for 40-50 meters and I can't stop him.
-2. Vehicles been throwing me out automatically whether solos or squads. And I'm literally having to run the entire map on foot. And I'm dying because of it since either I can't get to the Zone or my teammates in time. Anyone cares to explain why?

elfin canopy May 16, 2020, 7:59 PM

#

@mortal wagon ---> #old

unreal latch May 16, 2020, 8:00 PM

#

Hello I needed a help

storm flumeBOT May 16, 2020, 8:00 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @unreal latch. Remember to read through #faq before asking questions in the support channels.

mortal wagon May 16, 2020, 8:02 PM

#

@elfin canopy Already did. Yesterday and today as well. Didn't get any response. I just wanna know if it's a general bug that many others are facing or just me who's facing this problem.

polar marshBOT May 16, 2020, 8:02 PM

#

@unreal latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 8:04 PM

#

@mortal wagon well you can ask about that in #chat or in #pubg-mobile . The channel #old is read by the developers

shy mist May 16, 2020, 8:04 PM

#

@elfin canopy Hey mav thnx for the help yesterday regarding the email linked with Google account ..It did work..Cheers

mortal wagon May 16, 2020, 8:07 PM

#

@night cloak As I said, already did. Even in general chat. Didn't get any response. Because I just want to play this damn game without having to die because of some damn bug. But no one's helping. Really tired of this bug and community. Uninstalling and switching to COD Mobile is the only option left.

frail barn May 16, 2020, 8:08 PM

#

Hii guys I need some help anybody help me?

quaint raven May 16, 2020, 8:15 PM

#

It has been a week, a week and three days, and my account has not yet returned

elfin canopy May 16, 2020, 8:15 PM

#

You may try performing "routine repair", @mortal wagon .

#

You're welcome, @shy mist . Glad to help you :)

storm flumeBOT May 16, 2020, 8:16 PM

#

Please refer to this channel's pinned messages for further information, @quaint raven:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

quaint raven May 16, 2020, 8:16 PM

#

It has been a week, a week and three days, and my account has not yet returned help me please

elfin canopy May 16, 2020, 8:16 PM

#

Hello, @frail barn ! How may I help you?

polar marshBOT May 16, 2020, 8:18 PM

#

@glossy stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

abstract meteor May 16, 2020, 8:20 PM

#

It telled that I played the game for 6 hours but I didn't I only opened the game for 6 hours

storm flumeBOT May 16, 2020, 8:20 PM

#

Hello, @quaint raven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy May 16, 2020, 8:22 PM

#

Doesn't matter if you play matches or not, if you keep the game open it will be counted as your time spend in the game, @abstract meteor.

quaint raven May 16, 2020, 8:23 PM

#

My account lost help me please 😭😭😭

fallen flax May 16, 2020, 8:23 PM

#

‏My account is linked to game center and facebook and I logged in on game center , I want to cancel facebook, but game center has been canceled and I lost the account because My facebook account is removed by facebook and I can t use facebook to log back my id: 5212624006 any way to get my account back? Please help me

elfin canopy May 16, 2020, 8:26 PM

#

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @fallen flax and @quaint raven.

frigid depot May 16, 2020, 8:26 PM

#

@elfin canopy hello I have an enquiring

elfin canopy May 16, 2020, 8:27 PM

#

What is it about? @frigid depot

frigid depot May 16, 2020, 8:28 PM

#

Well, the past few days i wasn't able to type on this channel, it says you don't have permission.., as I can remember

#

I didn't say anything wrong

elfin canopy May 16, 2020, 8:29 PM

#

This channel was restricted for members with roles only for some time, @frigid depot .

There's nothing wrong you did.

frigid depot May 16, 2020, 8:30 PM

#

I saw people posting, I thought I have be banned or something

elfin canopy May 16, 2020, 8:30 PM

#

No, you were not.

frigid depot May 16, 2020, 8:30 PM

#

Thanks for the explanation tho

elfin canopy May 16, 2020, 8:30 PM

#

You're welcome :)

abstract meteor May 16, 2020, 8:32 PM

#

I was leaving the 💻

elfin canopy May 16, 2020, 8:32 PM

#

Excuse me?

chrome sentinel May 16, 2020, 8:34 PM

#

What is the meaning of this message I do not understand Hello soldier,

Thank you for your patience.

We are happy to inform you that we have investigated and made the necessary changes to the account that met the recovery requirements. Now you should have recovered your account. However, if you are still experiencing any account issues, please contact us again and provide more details by clicking on the "New Conversation" option.

If you are currently facing any other technical issue, or have a comment, concern or suggestion, please send us the exact details (screen shot) to us and we will gladly assist you as soon as possible.

Thank you for your support in PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Warm greetings,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE CUSTOMER SUPPORT
They answered it with the message, with I am the email

eternal arrow May 16, 2020, 8:34 PM

#

My 2 Friends Got 10 Years Ban Without Any Reason 🙂🙂 Great Pubg 👏

cursive surge May 16, 2020, 8:34 PM

#

Hey, I want to report cheaters, I cannot write on a channel cheater reports

short eagle May 16, 2020, 8:35 PM

#

@cursive surge the channel will open on monday

magic cosmos May 16, 2020, 8:36 PM

#

Help, my account got hacked.

#

Someone help.

vivid merlin May 16, 2020, 8:36 PM

#

@cursive surge #cheater-reports will be opened monday you can additionally report them here http://cheater-report.pubgm.cc

short eagle May 16, 2020, 8:36 PM

#

@magic cosmos If a hacker has gained access to your game account and has linked their social media account, you must immediately contact the in-game customer support regarding the issue.

Before contacting the in-game customer support, make sure you have another social media account linked to the game account, to which the hacker does not have any access to.

Please be advised, due to a high number of such request, the game support may take up to 90 days to process it after you have provided sufficient evidence to prove your account ownership.

Kindly refer to the image below for more information regarding how to contact the in-game customer support for such issues

vivid merlin May 16, 2020, 8:36 PM

#

@magic cosmos please read #faq 2.8

chrome sentinel May 16, 2020, 8:38 PM

#

What is the meaning of this message I do not understand Hello soldier,

Thank you for your patience.

We are happy to inform you that we have investigated and made the necessary changes to the account that met the recovery requirements. Now you should have recovered your account. However, if you are still experiencing any account issues, please contact us again and provide more details by clicking on the "New Conversation" option.

If you are currently facing any other technical issue, or have a comment, concern or suggestion, please send us the exact details (screen shot) to us and we will gladly assist you as soon as possible.

Thank you for your support in PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Warm greetings,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE CUSTOMER SUPPORT
They answered it with the message, with I am the email

magic cosmos May 16, 2020, 8:38 PM

#

@short eagle I tried to contact the in game customer service but they stopped replying me.

vivid merlin May 16, 2020, 8:39 PM

#

@magic cosmos what was the last thing they said?

magic cosmos May 16, 2020, 8:42 PM

#

@vivid merlin Let's see if these articles will help you.

#

This was the last thing they said

vivid merlin May 16, 2020, 8:42 PM

#

do you still have access to the account can you log in?

novel garden May 16, 2020, 8:43 PM

#

I lost my account in Twitter that is hacked

📎 image0.png

magic cosmos May 16, 2020, 8:43 PM

#

@vivid merlin Yes thanks to my apple game center but he linked it to his Facebook and Twitter

vivid merlin May 16, 2020, 8:44 PM

#

@magic cosmos please kindly start a new conversation with customer support and follow these instructions

📎 RdHVpDX_d.jpg

novel garden May 16, 2020, 8:44 PM

#

Any one help me ..??

unborn steppe May 16, 2020, 8:44 PM

#

What’s the FPS for all low high and all ?

vivid merlin May 16, 2020, 8:44 PM

#

@novel garden please read #faq 2.8

magic cosmos May 16, 2020, 8:45 PM

#

@vivid merlin how should I if they stopped replying?

vivid merlin May 16, 2020, 8:45 PM

#

@unborn steppe the fps has been bad lately you can do a routine repair and see if that helps

#

@magic cosmos you can start a new conversation by contacting them again in game

elfin canopy May 16, 2020, 8:46 PM

#

What's the issue? @novel garden

novel garden May 16, 2020, 8:46 PM

#

@vivid merlin am trying to say my acc in Twitter is hacked and i want to delete

storm flumeBOT May 16, 2020, 8:46 PM

#

Please refer to subpoint #2.5 in #faq for further information, @novel garden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

unborn steppe May 16, 2020, 8:47 PM

#

I mean what’s is high ultra and extreme FPS ? @vivid merlin

novel garden May 16, 2020, 8:47 PM

#

@vivid merlin so hoa u can help me cuz I don’t know what i will do in game with customer service

short eagle May 16, 2020, 8:48 PM

#

high fps is 60 fps @unborn steppe

unborn steppe May 16, 2020, 8:49 PM

#

Then what’s extreme ?

#

120 ?

vivid merlin May 16, 2020, 8:49 PM

#

extreme fps is like 90

#

120 is only out in the chinese version

unborn steppe May 16, 2020, 8:49 PM

#

Extreme is 90 ???

vivid merlin May 16, 2020, 8:49 PM

#

I think

novel garden May 16, 2020, 8:49 PM

#

I neeeeed help plz

vivid merlin May 16, 2020, 8:50 PM

#

@novel garden please read #faq 2.5 for that

#

if the twitter account is hacked you must contact their customer service

novel garden May 16, 2020, 8:52 PM

#

I was send an message but i dont have an answer from Twitter so i need to unlink Twitter in my game

storm flumeBOT May 16, 2020, 8:52 PM

#

If you have encountered an issue with the account unlinking feature, @novel garden, please ask in #708032127458869340.

sturdy silo May 16, 2020, 8:55 PM

#

Sayın PUBG geliştirici, kısa bir süre önce hesabım sizin tarafınızdan
yasaklandı, bu yasağı kabul etmemekle beraber şiddetle itiraz ediyorum.
Hesabım sebepsiz yere yasaklanıp oyundan uzaklaştırılmıştır, hiç bir kanıt
ve delil olmadığı gibi yapılan uygunsuz bir davranış da yoktur. Eğer
hesabımın kurallarınızı ihlal eden bir davranışı olduysa ihlal ettiğimi
gösteren kanıt istiyorum. Hesabımın yeniden açılması konusunda iyi bir
haber bekliyorum, iyi günler.

*Hesap Bilgileri *

Kullanıcı adı:MNормаи
ID:5241783028
Seviye:55

vivid merlin May 16, 2020, 8:56 PM

#

@sturdy silo please state the issue in english so we can help

polar marshBOT May 16, 2020, 8:56 PM

#

@sturdy silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 9:04 PM

#

Hello there my Google play account has been hacked recently and I've contacted PUBG in the game to assist me but they are not replying me anything , the Thief can log into my PUBG account via Google ! I can prove anything you'd ask me to do , I need your help please to UNLINK Google play from my pubg account then I could have my rights back , My account I could say is one of the great accounts in the game and spent lots of money to make it enjoyable for myself but someone had a find a way to steal or hack one of my linked accounts to get access in the game . I need your help please

#

How do i know my oldest purchase?

storm flumeBOT May 16, 2020, 9:10 PM

#

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak May 16, 2020, 9:10 PM

#

Guys anybody getting scopes in the game ?? I have had 30+ games without a scope

elfin canopy May 16, 2020, 9:11 PM

#

Play Store/ App store purchase history, @night cloak

#

@night cloak ---> #old

night cloak May 16, 2020, 9:19 PM

#

I guess it was done on website

#

@elfin canopy

glossy sable May 16, 2020, 9:19 PM

#

Check your bank records, then.

night cloak May 16, 2020, 9:20 PM

#

Which bank gives records back to 2 years

glossy sable May 16, 2020, 9:22 PM

#

You don't keep track?

polar marshBOT May 16, 2020, 9:29 PM

#

@scenic gull:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fresh tapir May 16, 2020, 9:38 PM

#

Hacker

storm flumeBOT May 16, 2020, 9:38 PM

#

Hello, @fresh tapir!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

ocean star May 16, 2020, 9:38 PM

#

Is the correct way because you haven't responded 4 days ago?

📎 image0.png 📎 image1.png

slate frost May 16, 2020, 9:41 PM

#

🙏

glossy stone May 16, 2020, 9:43 PM

#

I need help

storm flumeBOT May 16, 2020, 9:43 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @glossy stone. Remember to read through #faq before asking questions in the support channels.

glossy stone May 16, 2020, 9:45 PM

#

Why vip hacks no one can ban them i send video link of hacker to the email and to the website

slate frost May 16, 2020, 9:45 PM

#

@spring void @night cloak please guys if you can help me I face 2 problems I got punishment for one weak and I don’t deserve it because I report 2nd problem I bought uc throw iTunes but the system deducted it from me please look into my case player Id 5436281391

polar marshBOT May 16, 2020, 9:45 PM

#

@glossy stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slate frost May 16, 2020, 9:47 PM

#

@lime juniper please can you help me ?

#

@somber solstice please can you help me ?

cerulean fractal May 16, 2020, 9:52 PM

#

Is that necessary tagging more than 1 staff

lofty swan May 16, 2020, 9:55 PM

#

📎 image0.png

elfin canopy May 16, 2020, 9:57 PM

#

Contact in-game customer support, @slate frost .

cosmic sage May 16, 2020, 9:57 PM

#

Why !

📎 image0.png

elfin canopy May 16, 2020, 9:57 PM

#

I would suggest you to wait a little more, If nothing happens, you may start the "new conversation" as suggested in the customer supports reply, @lofty swan.

#

Data terminated error? @cosmic sage

lofty swan May 16, 2020, 9:58 PM

#

Ok mav

polar marshBOT May 16, 2020, 9:59 PM

#

@cosmic sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

torn vortex May 16, 2020, 10:06 PM

#

How long does it usually take for customer support to reply?

elfin canopy May 16, 2020, 10:10 PM

#

Is it about the unlinking issues? @torn vortex

uncut jasper May 16, 2020, 10:14 PM

#

He is using full hack I played 88 matches 60 matches died from hackers lol 😂 whats going on

📎 image0.png

storm flumeBOT May 16, 2020, 10:16 PM

#

Hello, @uncut jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

torn vortex May 16, 2020, 10:20 PM

#

@elfin canopy I brought Royal pass for my friend and he didn't receive it but I was charged for it

elfin canopy May 16, 2020, 10:21 PM

#

Contact in-game customer support, @torn vortex .

torn vortex May 16, 2020, 10:22 PM

#

@elfin canopy i did and its been almost 3 days 😕

elfin canopy May 16, 2020, 10:23 PM

#

That's the only solution, @torn vortex. Provide them proof regarding your purchase.

I cannot help you with it.

torn vortex May 16, 2020, 10:23 PM

#

Oh ayt

slate frost May 16, 2020, 10:33 PM

#

@elfin canopy ok but how long should I wait until they reply me ?

elfin canopy May 16, 2020, 10:34 PM

#

I don't know.

unreal crater May 16, 2020, 10:40 PM

#

@elfin canopy Can we buy UC From Midasbuy

elfin canopy May 16, 2020, 10:41 PM

#

Yes, @unreal crater! You can buy UC from midasbuy.

polar marshBOT May 16, 2020, 10:42 PM

#

@unreal crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

uncut jasper May 16, 2020, 10:44 PM

#

Can i buy UC from seagm

unreal crater May 16, 2020, 10:46 PM

#

@elfin canopy can we game optimization in game built app

worldly hinge May 16, 2020, 10:46 PM

#

Hi

#

How can I contact with someone in support

sick thistle May 16, 2020, 10:52 PM

#

My account still not return what wrong with you u guys huge company can’t solve this problem in a week ??! Seriously ? I need my account back a pay a lot of money on it can some please help ?????!

📎 image0.png

storm flumeBOT May 16, 2020, 10:52 PM

#

If you have encountered an issue with the account unlinking feature, @sick thistle, please ask in #708032127458869340.

night cloak May 16, 2020, 10:54 PM

#

Please i need help

#

My account still not return what wrong with you u guys huge company can’t solve this problem in a week

#

We need help

#

Please

violet barn May 16, 2020, 10:56 PM

#

@sick thistle everyone is facing the same issue. But some of them got their account recovered by logging in in other device. Try this, it may work

night cloak May 16, 2020, 10:56 PM

#

I've sent all the information.

#

But my account not back

#

Where is the problem

violet barn May 16, 2020, 10:57 PM

#

@night cloak did you send them all information?

night cloak May 16, 2020, 10:57 PM

#

There's a lot of people who've got his account back in hours, and I've been waiting a week.

storm flumeBOT May 16, 2020, 10:57 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

night cloak May 16, 2020, 10:57 PM

#

Yes

#

All

violet barn May 16, 2020, 10:58 PM

#

@night cloak You have to wait for almost 5 days. They will respond you

night cloak May 16, 2020, 10:58 PM

#

6 day i wait

violet barn May 16, 2020, 10:58 PM

#

@night cloak no one got response in hours.

night cloak May 16, 2020, 10:58 PM

#

No answering

violet barn May 16, 2020, 10:59 PM

#

@night cloak can you show me screenshot of your last conversation.?

night cloak May 16, 2020, 10:59 PM

#

Did you know someone sent a video of the account recovery in 24 hours?

#

Yes

#

In arabic

#

📎 received_280557696314526.jpeg

#

الرساله تقول لي نشكرك على تقديم المعلومات سوف يستغرق عدت ايام لربط الحساب

storm flumeBOT May 16, 2020, 11:01 PM

#

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

night cloak May 16, 2020, 11:01 PM

#

The message tells me thank you for providing the information.

violet barn May 16, 2020, 11:02 PM

#

Yeah bro. You will get the response soon. You can't do anything except to wait

night cloak May 16, 2020, 11:03 PM

#

I don't know yet if I'm going to get my account back or not.

storm flumeBOT May 16, 2020, 11:03 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

violet barn May 16, 2020, 11:03 PM

#

I got this today after for 5 days

📎 Screenshot_2020-05-16-21-00-42-374_com.tencent.ig.jpg

#

When you will get this. Your account will be recovered. I hope

polar marshBOT May 16, 2020, 11:05 PM

#

@solar mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 11:05 PM

#

I wish.😩

#

I tried to communicate with the company and unfortunately I didn't get any answers.

polar marshBOT May 16, 2020, 11:07 PM

#

@mint jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 16, 2020, 11:07 PM

#

Only a group of people are helping us like you.

#

If you have any one from company please ask him about my account back to me

storm flumeBOT May 16, 2020, 11:09 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

night cloak May 16, 2020, 11:09 PM

#

My account Lost id. 5292382796

native crystal May 16, 2020, 11:11 PM

#

📎 Screenshot_2020-05-16-23-31-04-190_com.tencent.ig.jpg 📎 Screenshot_2020-05-16-23-31-07-359_com.tencent.ig.jpg

#

I didn't get it back

#

Can anyone help me?

night cloak May 16, 2020, 11:12 PM

#

I wish someone from the company would see my message and give me my old account back.

Old Account 5292382796
New account 5830832664

storm flumeBOT May 16, 2020, 11:12 PM

#

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

native crystal May 16, 2020, 11:13 PM

#

@violet barn did you get it back ?

violet barn May 16, 2020, 11:14 PM

#

@native crystal Its the common issue, everyone is facing including me. But one of my friends got it recovered when he logged his account in another device. Give it a try or wait until the old account loads.

native crystal May 16, 2020, 11:15 PM

#

@violet barn when i saw the message from custom services and went back I didn't find nothing
You mean that I have to wait more

night cloak May 16, 2020, 11:15 PM

#

Omg

violet barn May 16, 2020, 11:16 PM

#

@native crystal I am also waiting. But Its confirmed that old account has been linked with your social media. Change the profile picture of your social media and see it in a game , your old account's avatar will change too. Its a proof

pastel jewel May 16, 2020, 11:16 PM

#

good day

days ago I unlinked my pubg account, I contacted you and they gave me a link to fill out a form, I still haven't had any answer
I would like to know how long the process takes

storm flumeBOT May 16, 2020, 11:16 PM

#

If you have encountered an issue with the account unlinking feature, @pastel jewel, please ask in #708032127458869340.

native crystal May 16, 2020, 11:17 PM

#

@violet barn thanks man hope it works

violet barn May 16, 2020, 11:17 PM

#

@pastel jewel They introduced the new process in game. That form doesn't work anymore.

sinful compass May 16, 2020, 11:18 PM

#

Hi guyz i have issue with my oubg account i am so upset

scenic hill May 16, 2020, 11:18 PM

#

؟؟؟؟؟؟؟؟؟؟؟؟؟

📎 image0.png

sinful compass May 16, 2020, 11:19 PM

#

After 0 18 update i accidently tapped on unlink feature but i didnt unlink properly

storm flumeBOT May 16, 2020, 11:19 PM

#

If you have encountered an issue with the account unlinking feature, @sinful compass, please ask in #708032127458869340.

violet barn May 16, 2020, 11:19 PM

#

@sinful compass contact in game customer support and follow the procoess. Send them the required information, you will get it back soon.

magic cosmos May 16, 2020, 11:19 PM

#

Hey I need help my account got hacked, what should I do?

sinful compass May 16, 2020, 11:19 PM

#

But now my id crash continuesly

night cloak May 16, 2020, 11:19 PM

#

Majidxxx Delete the game and download it from google store

young void May 16, 2020, 11:20 PM

#

Hey
I get s10+ and good WIFI (ping usualy 20-40)
But my game is lag ,like MUCH i try to repair my game
To instal again
To downland some GFX tools for PUBG
My phone are fast in every another game like COD and games who BIG
Do anyone know why ,i need to fix this fast ,my KD drom last season from 9 to 7 atert 700games...

sinful compass May 16, 2020, 11:20 PM

#

I have my id but it crash again again after this update

magic cosmos May 16, 2020, 11:20 PM

#

I need help

storm flumeBOT May 16, 2020, 11:20 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @magic cosmos. Remember to read through #faq before asking questions in the support channels.

violet barn May 16, 2020, 11:21 PM

#

@magic cosmos start a new conversation with customer support and follow these instructions

📎 RdHVpDX_d.jpg

magic cosmos May 16, 2020, 11:22 PM

#

@violet barn I tried but they stopped replying me.

violet barn May 16, 2020, 11:23 PM

#

@young void I think this issue is being faced by most of the players. FPS drops mostly. They will fix it soon.

#

@magic cosmos what do you mean? Did they close the conversation?

sinful compass May 16, 2020, 11:23 PM

#

@violet barn Mate please help me

violet barn May 16, 2020, 11:24 PM

#

@sinful compass whats your problem ?

scenic hill May 16, 2020, 11:24 PM

#

Help me🌹

📎 image0.png

young void May 16, 2020, 11:24 PM

#

@violet barn Thanks broo <3
I hope soo ,i try everything ...

sinful compass May 16, 2020, 11:24 PM

#

I have 2 linked social accounts one fb one gmail

violet barn May 16, 2020, 11:24 PM

#

@scenic hill Are you android user or IOS?

sinful compass May 16, 2020, 11:24 PM

#

I play on ipad mini 5

scenic hill May 16, 2020, 11:24 PM

#

IOS

sinful compass May 16, 2020, 11:25 PM

#

I use fb account

#

Befor update game was working perfect

scenic hill May 16, 2020, 11:25 PM

#

@violet barn IOS

sinful compass May 16, 2020, 11:25 PM

#

When unlink feature came i accidently tapped and didnt continue

storm flumeBOT May 16, 2020, 11:25 PM

#

If you have encountered an issue with the account unlinking feature, @sinful compass, please ask in #708032127458869340.

violet barn May 16, 2020, 11:26 PM

#

@young void Don't use GFx and third party apps. It won't increase any performance. Just repair the game and we will see if they fix it

sinful compass May 16, 2020, 11:26 PM

#

But after that ny account keep crashing

magic cosmos May 16, 2020, 11:26 PM

#

@violet barn I don’t know I tried to contact them but they don’t reply me anymore

sinful compass May 16, 2020, 11:27 PM

#

I repair the game many time i reinstall 12 time i iam very upset

violet barn May 16, 2020, 11:27 PM

#

@sinful compass what type of crash? Can you send me the screenshot?

young void May 16, 2020, 11:27 PM

#

@violet barn I try bro ,like what u can image i try that ,still dont work
But its weird my friend or my teamte get s10+ too and he dont get a lag

violet barn May 16, 2020, 11:27 PM

#

@magic cosmos They usually reply after some days. You have to wait patiently

sinful compass May 16, 2020, 11:28 PM

#

Some time it crash while wating to enter in match and during the match aswell

violet barn May 16, 2020, 11:28 PM

#

@young void It could be the problem with your device. Resetting your device may increase its performance

sinful compass May 16, 2020, 11:29 PM

#

And after that i reopen tha game try to enter the match loading and my game shut down

#

Its new ipad and i update it

night cloak May 16, 2020, 11:29 PM

#

The same problem

sinful compass May 16, 2020, 11:29 PM

#

Even i try to re.enter in the match 10 time it crash again again

#

On on my one id

night cloak May 16, 2020, 11:30 PM

#

My account not back yet

sinful compass May 16, 2020, 11:30 PM

#

If i play on other id it work perfect no crash

scenic hill May 16, 2020, 11:30 PM

#

@violet barn I have the latest version but the same problem is my iPhone

📎 image0.png

violet barn May 16, 2020, 11:31 PM

#

@sinful compass I don't know why are you facing these crashes. Repair the game and if doesn't work then try Reinstall the game. Otherwise, it could be the problem with your internet

#

@scenic hill most of the players were facing this issue. Then they released an update to fix this. I don't know why are you still facing this.

sinful compass May 16, 2020, 11:33 PM

#

@violet barn Mate i lives in uk i have good internet as i explaind that if i use differnt id my game work perfect if i use my this account i face crashing problem

violet barn May 16, 2020, 11:33 PM

#

@sinful compass do you think, it happened because of that unlinking feature?

storm flumeBOT May 16, 2020, 11:33 PM

#

If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.

sinful compass May 16, 2020, 11:33 PM

#

Yes

violet barn May 16, 2020, 11:34 PM

#

What did you unlink? Facebook or Gmail?

storm flumeBOT May 16, 2020, 11:34 PM

#

If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.

sinful compass May 16, 2020, 11:34 PM

#

Because i tapped but didnt continue to unlink

storm flumeBOT May 16, 2020, 11:34 PM

#

If you have encountered an issue with the account unlinking feature, @sinful compass, please ask in #708032127458869340.

sinful compass May 16, 2020, 11:34 PM

#

Facebook

#

But still i login with fb

violet barn May 16, 2020, 11:34 PM

#

So it means its not unlinked.

storm flumeBOT May 16, 2020, 11:34 PM

#

If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.

sinful compass May 16, 2020, 11:34 PM

#

And now it crashing since update

violet barn May 16, 2020, 11:35 PM

#

@mav can you help this guy @sinful compass

sinful compass May 16, 2020, 11:35 PM

#

Yeah but it crashing in every second match

scenic hill May 16, 2020, 11:35 PM

#

@violet barn What should I do

sinful compass May 16, 2020, 11:35 PM

#

I am very upset and very disheart

violet barn May 16, 2020, 11:36 PM

#

@elfin canopy will help you soon. Wait

cold oxide May 16, 2020, 11:36 PM

#

اريد استرجاع حسابي

storm flumeBOT May 16, 2020, 11:36 PM

#

Please do not use any other language aside from English in this channel, @cold oxide. Refer to #613267301243944960 for language channels.

sinful compass May 16, 2020, 11:36 PM

#

I will be very thankfull to you

violet barn May 16, 2020, 11:37 PM

#

@sinful compass wait until he comes online. He will definitely help you with your problems.

sinful compass May 16, 2020, 11:39 PM

#

I am waiting mate Thank you so much for everything

#

It mean alot

violet barn May 16, 2020, 11:40 PM

#

@sinful compass Its my pleasure.

strange citrus May 16, 2020, 11:40 PM

#

I have logged in to the Vietnamese version by mistake and I want to go back to the global version. Can you help me?

#

؟

sinful compass May 16, 2020, 11:44 PM

#

@violet barn i hope my prob will be solved

strange citrus May 16, 2020, 11:44 PM

#

I have logged in to the Vietnamese version by mistake and I want to go back to the global version. Can you help me?

sand path May 16, 2020, 11:48 PM

#

You can't go back to global, once logged in 2with Vietnamese. @strange citrus

night cloak May 16, 2020, 11:50 PM

#

Itz shooter i sent prive it

#

Can see picture

#

Please and back to me

#

When I change profile picture in social media the two account change old and new

#

What is mean

#

But no change for leval

icy monolith May 16, 2020, 11:54 PM

#

I canceled my link from the game center and when I try to log in again I am not allowed to enter me into a new account I hope to solve my problem

royal girder May 17, 2020, 12:02 AM

#

Is there Arab support?

storm flumeBOT May 17, 2020, 12:02 AM

#

Please do not use any other language aside from English in this channel, @royal girder. Refer to #613267301243944960 for language channels.

sacred bough May 17, 2020, 12:03 AM

#

Hi there, i've lost my account due to unlink issue, is it recoverable through discord here?

storm flumeBOT May 17, 2020, 12:03 AM

#

If you have encountered an issue with the account unlinking feature, @sacred bough, please ask in #708032127458869340.

night cloak May 17, 2020, 12:12 AM

#

When unlink is came back?

prime isle May 17, 2020, 12:20 AM

#

I lost my social media account when unlinking it from Twitter..

storm flumeBOT May 17, 2020, 12:20 AM

#

If you have encountered an issue with the account unlinking feature, @prime isle, please ask in #708032127458869340.

polar marshBOT May 17, 2020, 12:35 AM

#

@spare grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

edgy summit May 17, 2020, 12:36 AM

#

Hi

#

Anyone here to help me?

storm willow May 17, 2020, 12:38 AM

#

@edgy summit State the issue !

polar marshBOT May 17, 2020, 12:41 AM

#

@edgy summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rough atlas May 17, 2020, 12:44 AM

#

Any support here

vagrant onyx May 17, 2020, 12:44 AM

#

@rough atlas yes
what is it ?

rough atlas May 17, 2020, 12:44 AM

#

About cheaters what we can do please !!!

storm flumeBOT May 17, 2020, 12:45 AM

#

Hello, @rough atlas!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

dapper rock May 17, 2020, 12:45 AM

#

Hay was with me 320 Uc I wrapped a new roll, I went to the show, and I buy the deal with 1$ B I had 165 uc left for that why
My id: 5448747761

#

?

rough atlas May 17, 2020, 12:46 AM

#

we talk about more than thousands players !!!

grave estuary May 17, 2020, 12:54 AM

#

Is there a way to add a country change button?

📎 image0.png

cerulean fractal May 17, 2020, 12:56 AM

#

@grave estuary no

#

@dapper rock sorry I don't understand

grave estuary May 17, 2020, 12:56 AM

#

Ok, I’m gonna delete my account 🙂

dapper rock May 17, 2020, 12:58 AM

#

@cerulean fractal iam Arabic

#

But i had 320 Uc and I spin one spin with 10 Uc my Uc is 165 Uc

#

Why

#

@cerulean fractal

storm flumeBOT May 17, 2020, 1:07 AM

#

If you have encountered an issue with the account unlinking feature, @stone rampart, please ask in #708032127458869340.

polar marshBOT May 17, 2020, 1:07 AM

#

@stone rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gentle creek May 17, 2020, 1:14 AM

#

hi, i bought 198+20 uc and type my id and sure it and bought and payment success but i waited for about 1 day there is no any uc reach me !! midasbuy website

cerulean fractal May 17, 2020, 1:15 AM

#

You shouldn't buy uc outside pubg lmao

#

so technically that's your fault

still jay May 17, 2020, 1:16 AM

#

yeah

steep flame May 17, 2020, 1:23 AM

#

Has the scope glitch been fixed?

slate frost May 17, 2020, 1:31 AM

#

@cerulean fractal I thought midasbuy is official website and linked with pubg

cerulean fractal May 17, 2020, 1:32 AM

#

You gotta contact the what's customer service then

sharp nimbus May 17, 2020, 1:33 AM

#

Hello can anyone tell me what to do after receiving this msg. Image is here

📎 Screenshot_20200517-065756_PUBG_MOBILE.png

tacit flower May 17, 2020, 1:33 AM

#

What will you do with hackers ?

slate frost May 17, 2020, 1:34 AM

#

@sharp nimbus log in with your new account that you submit it and see if your account

sharp nimbus May 17, 2020, 1:34 AM

#

i did but nothing happened
@slate frost

slate frost May 17, 2020, 1:35 AM

#

Has been transferred

#

@sharp nimbus then you will need to contact them again

sharp nimbus May 17, 2020, 1:35 AM

#

Okay.. Thank you@slate frost

slate frost May 17, 2020, 1:35 AM

#

Your welcome 🙏

#

@tacit flower go to report channel and submit your evidence their once they open it again

tacit flower May 17, 2020, 1:37 AM

#

@slate frost channel is read-only !

slate frost May 17, 2020, 1:38 AM

#

@tacit flower yeah because there are to many requests when they open it you can submit

#

Also you can report them in the game once they killed you

#

It’s easier and faster just report them in the game

polar marshBOT May 17, 2020, 1:41 AM

#

@tacit flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vital hazel May 17, 2020, 2:02 AM

#

📎 1589092560278.jpg

#

اتمنى من شركة pubg اضافة زر تغيير البلد لدول الاتحاد الاوربي

storm flumeBOT May 17, 2020, 2:03 AM

#

Please do not use any other language aside from English in this channel, @vital hazel. Refer to #613267301243944960 for language channels.

crisp garden May 17, 2020, 2:04 AM

#

@vital hazel it can't really change region because it's the laws of the countrys

vital hazel May 17, 2020, 2:05 AM

#

My brother, we are tired

#

We want to change the country and all our offers are not shown

crisp garden May 17, 2020, 2:05 AM

#

It's not the problem of pubg because it's the laws of some country's in europe

polar marshBOT May 17, 2020, 2:05 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vital hazel May 17, 2020, 2:06 AM

#

Laws What is just a game

cerulean fractal May 17, 2020, 2:06 AM

#

With marketing inside

vital hazel May 17, 2020, 2:07 AM

#

It just a game

cerulean fractal May 17, 2020, 2:07 AM

#

For you not for your country

#

Anyone to blame is your country not pubg

winged umbra May 17, 2020, 2:08 AM

#

Hello, what is going on in fpp duos in north American server? This specific mode is filled with hackers/cheaters of all kinds... Just got killed by 3 players riding in the same car/teaming up??

cerulean fractal May 17, 2020, 2:08 AM

#

Report em teaming up

crisp garden May 17, 2020, 2:08 AM

#

If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there@winged umbra

vital hazel May 17, 2020, 2:11 AM

#

I understand from your words that we cannot change the country in any way?

tacit flower May 17, 2020, 2:11 AM

#

What will you do with hackers ?

storm flumeBOT May 17, 2020, 2:12 AM

#

Hello, @tacit flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

vital hazel May 17, 2020, 2:12 AM

#

I hope that the company will add a button to change the country in the next updates

crisp garden May 17, 2020, 2:12 AM

#

Problem is not in pubg

tacit flower May 17, 2020, 2:13 AM

#

I need admin to ask him

storm willow May 17, 2020, 2:13 AM

#

@tacit flower ask what?

vital hazel May 17, 2020, 2:15 AM

#

@crisp garden Can you explain to me what it means that European countries do not support the change of country

dusk pendant May 17, 2020, 2:15 AM

#

I can't purchase UC on my account. I already messaged customer support in game and they haven't responded for 2 weeks. Is there anither way to fix this?

📎 Screenshot_20200517-101505_PUBG_MOBILE.jpg

storm willow May 17, 2020, 2:15 AM

#

@dusk pendant try purchasing via https://www.pubgmobile.com/pay/

tacit flower May 17, 2020, 2:15 AM

#

@storm willow about hackers , your The protection system is Ineffective

storm willow May 17, 2020, 2:16 AM

#

@vital hazel it’s due data protection regulation in European Union

dusk pendant May 17, 2020, 2:16 AM

#

@storm willow have already tried that also. It always sayz server is busy.

storm willow May 17, 2020, 2:16 AM

#

@dusk pendant which region?

dusk pendant May 17, 2020, 2:17 AM

#

@storm willow Australia

storm willow May 17, 2020, 2:17 AM

#

does any others in you region having Same issue? @dusk pendant

tacit flower May 17, 2020, 2:18 AM

#

Can you answer me ? @storm willow

storm willow May 17, 2020, 2:18 AM

#

@tacit flower to report hackers use the above instructions from Machete 2.0

lilac fulcrum May 17, 2020, 2:18 AM

#

What does it mean when I join a game and it has like a building next to our name?

crisp garden May 17, 2020, 2:19 AM

#

New feature if you prefer to hotdrop or play safe

storm willow May 17, 2020, 2:19 AM

#

@lilac fulcrum its drop preferences- like hot drop

tacit flower May 17, 2020, 2:19 AM

#

It’s ineffective ! @storm willow

lilac fulcrum May 17, 2020, 2:19 AM

#

How do I turn it on?

#

Because it only shows when I play with my leader

dusk pendant May 17, 2020, 2:19 AM

#

@storm willow not that I know of. My friends can still purchase.

tacit flower May 17, 2020, 2:20 AM

#

Hackers more than clean players

shy igloo May 17, 2020, 2:20 AM

#

@crisp garden what does this indicate?

📎 image0.jpg 📎 image1.jpg

storm willow May 17, 2020, 2:20 AM

#

Click map and select the server on right top in which you will find those option like matching language and drop preference @lilac fulcrum

lilac fulcrum May 17, 2020, 2:20 AM

#

Oh ok thank you:)@storm willow

shy igloo May 17, 2020, 2:20 AM

#

And after logging in i cannot see my old account

📎 image0.jpg

tacit flower May 17, 2020, 2:21 AM

#

Your protection system is ineffective

shy igloo May 17, 2020, 2:21 AM

#

Again pubgm team want us to create a new ticket? They really wanna give it back or just fooling us?

crisp garden May 17, 2020, 2:21 AM

#

If you have still any problems with your account, Start a new conversation as said in the picture

vital hazel May 17, 2020, 2:22 AM

#

If I delete the account, it will take 7 days for it to be permanently deleted. Can I return it after that?

shy igloo May 17, 2020, 2:22 AM

#

Again new ticket will be created , everyone is having same prob and same message has been sent to everyone out there just like that locked account mail they sent to create a new ticket @crisp garden

hasty robin May 17, 2020, 2:23 AM

#

@crisp garden I have issue with my account

vital hazel May 17, 2020, 2:23 AM

#

If I delete the account, it will take 7 days for it to be permanently deleted. Can I return it after that?

storm willow May 17, 2020, 2:24 AM

#

@vital hazel No it will be permanently deleted

vital hazel May 17, 2020, 2:24 AM

#

@storm willow ok

#

Thanks@storm willow

tacit flower May 17, 2020, 2:24 AM

#

@crisp garden any update on your protection system? Because it’s ineffective

crisp garden May 17, 2020, 2:24 AM

#

@shy igloo all you can do is make a new conversation and send more details to them

hasty robin May 17, 2020, 2:25 AM

#

@crisp garden issue with my pubg

crisp garden May 17, 2020, 2:25 AM

#

@hasty robin what is it?

storm willow May 17, 2020, 2:25 AM

#

@shy igloo did you follow the instructions from #news post on 12 May ?

shy igloo May 17, 2020, 2:26 AM

#

yeah i even got that locked account mail on 13th n i did the same as it was mentioned @storm willow

hasty robin May 17, 2020, 2:26 AM

#

@crisp garden I have updated pubg already and every 2days after again says to update

tacit flower May 17, 2020, 2:26 AM

#

Did you know what a SharpShooter ?

#

Admin answer me, did you know what a SharpShooter ?

dusk pendant May 17, 2020, 2:28 AM

#

@storm willow so is there any way to fix this or at least get customer support in game to respond to this issue?

viscid vapor May 17, 2020, 2:28 AM

#

Hi guys anyone recovered his account ?

storm willow May 17, 2020, 2:29 AM

#

Send me your char ID and device info

crisp garden May 17, 2020, 2:29 AM

#

@tacit flower title?

hasty robin May 17, 2020, 2:29 AM

#

@crisp garden I have already updated my pubg and still says to update today

crisp garden May 17, 2020, 2:29 AM

#

@hasty robin how much is the update

tacit flower May 17, 2020, 2:29 AM

#

SharpShooter application to cheating in pubg mobile

shy igloo May 17, 2020, 2:29 AM

#

My character id? @storm willow

storm willow May 17, 2020, 2:29 AM

#

Yes @shy igloo

shy igloo May 17, 2020, 2:30 AM

#

I am personally messaging u

storm willow May 17, 2020, 2:30 AM

#

@tacit flower the anti cheats are being updated regularly.

hasty robin May 17, 2020, 2:30 AM

#

@storm willow I have problem and I have described it to one of your supervisor and now I can't connect him.

tacit flower May 17, 2020, 2:31 AM

#

When ? @storm willow

blissful valley May 17, 2020, 2:31 AM

#

@storm willow i have done everything that you guys asked and no one respond

hasty robin May 17, 2020, 2:31 AM

#

@crisp garden first 279 and then 16filea

blissful valley May 17, 2020, 2:31 AM

#

For getting my account back

storm flumeBOT May 17, 2020, 2:31 AM

#

If you have encountered an issue with the account unlinking feature, @blissful valley, please ask in #708032127458869340.

storm willow May 17, 2020, 2:31 AM

#

@tacit flower the hackers are being banned regularly if you have doubts check #cheater-reports

hasty robin May 17, 2020, 2:32 AM

#

@crisp garden the update is 279mb and then it download 16files

crisp garden May 17, 2020, 2:32 AM

#

@hasty robin clear cache and repair game

hasty robin May 17, 2020, 2:32 AM

#

@crisp garden I have already done all things

blissful valley May 17, 2020, 2:33 AM

#

@storm willow can you help restoring my account it been enough time and no one respond

tacit flower May 17, 2020, 2:34 AM

#

@storm willow mr, that’s ineffective, why you didn’t develop a new protection system?

hasty robin May 17, 2020, 2:34 AM

#

@crisp garden and I have once again reported this to one of your supervisor NadeKo

crisp garden May 17, 2020, 2:35 AM

#

@hasty robin uninstall, restart device and download from playstore

hasty robin May 17, 2020, 2:35 AM

#

@crisp garden All the process u are telling I have already done 2 days ago

strange citrus May 17, 2020, 2:36 AM

#

Hello, I was a previous player on this account in the global version and I mistakenly entered the Vietnamese version and I want to go back to the global version How can I go back and thank you for your quality

blissful valley May 17, 2020, 2:36 AM

#

Guys i know it harms because of all of these hackers amount but what he could do ? It’s the company fault not him.. he is her to help those who lost their accounts

hasty robin May 17, 2020, 2:37 AM

#

@crisp garden one of your support team told me 2 days to do this

storm flumeBOT May 17, 2020, 2:37 AM

#

Please refer to subpoint #2.9 in #faq for further information, @strange citrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

elfin canopy May 17, 2020, 2:38 AM

#

Hey, @hasty robin! What's the issue?

tacit flower May 17, 2020, 2:38 AM

#

That’s unfair.. all of players in top 100 are hackers and they still play

storm flumeBOT May 17, 2020, 2:38 AM

#

Hello, @tacit flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hasty robin May 17, 2020, 2:38 AM

#

@crisp garden one of your support team already told me to do this 2 days ago

frail tree May 17, 2020, 2:38 AM

#

Hi, Can I ask you a question, and I hope the answer is clear

elfin canopy May 17, 2020, 2:39 AM

#

What is it? @frail tree

hasty robin May 17, 2020, 2:39 AM

#

@elfin canopy I have already updated pubg and today again I have to update

#

Again

frail tree May 17, 2020, 2:40 AM

#

Of course, in the game I can enter with a random team, right?

blissful valley May 17, 2020, 2:40 AM

#

@elfin canopy why no one is helping? It’s ur fault to lose our accounts.. i did everything no one is responding

strange citrus May 17, 2020, 2:40 AM

#

Support channel closed !?

elfin canopy May 17, 2020, 2:40 AM

#

@tacit flower ---> #old

hasty robin May 17, 2020, 2:41 AM

#

@elfin canopy can someone help me

elfin canopy May 17, 2020, 2:41 AM

#

This is support channel, what do you mean? @strange citrus

polar marshBOT May 17, 2020, 2:41 AM

#

@tacit flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 17, 2020, 2:41 AM

#

@hasty robin like how best big is the update?

blissful valley May 17, 2020, 2:42 AM

#

@elfin canopy i want my account i lost it because od unlinking feature

storm flumeBOT May 17, 2020, 2:42 AM

#

Please refer to this channel's pinned messages for further information, @blissful valley:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

hasty robin May 17, 2020, 2:42 AM

#

@elfin canopy it was firstly 279 and then it downloaded 16 files back to back

elfin canopy May 17, 2020, 2:43 AM

#

Alright. Is it since the update on 7th? @hasty robin

hasty robin May 17, 2020, 2:43 AM

#

@elfin canopy yess and I have updated 4 time

strange citrus May 17, 2020, 2:43 AM

#

@elfin canopy Hello, I was a previous player on this account in the global version and I mistakenly entered the Vietnamese version and I want to go back to the global version How can I go back and thank you for your quality

tacit flower May 17, 2020, 2:43 AM

#

I will delete pubg 🙂

elfin canopy May 17, 2020, 2:44 AM

#

Read subpoint 2.9 of #faq , @strange citrus

hasty robin May 17, 2020, 2:44 AM

#

@elfin canopy yess it was same and I have already done update 4 time

blissful valley May 17, 2020, 2:45 AM

#

@tacit flower soon we all .. the space is for hackers nowadays.. a company like recent doesn’t have customers service.. they all have a bots!

elfin canopy May 17, 2020, 2:46 AM

#

You haven't been able to play since the update? Not even once, even after uninstalling and reinstalling it from playstore? @hasty robin

tacit flower May 17, 2020, 2:46 AM

#

Not soon .. right now, fed up..

fathom heart May 17, 2020, 2:46 AM

#

how do i report players teaming in a solo match?

hasty robin May 17, 2020, 2:46 AM

#

@elfin canopy I have played the update came after every 2days since I play

elfin canopy May 17, 2020, 2:47 AM

#

@tacit flower and @blissful valley can you please move to #pubg-mobile?

blissful valley May 17, 2020, 2:47 AM

#

@elfin canopy for sure

hasty robin May 17, 2020, 2:47 AM

#

@elfin canopy I have played game after update and the new update came after every 2 days

tacit flower May 17, 2020, 2:47 AM

#

First till me what will you do with hackers @elfin canopy

frail tree May 17, 2020, 2:48 AM

#

Why do I lose all of my points because of people I don't know and I only play with them except for a match so this is the first time I use a computer to play

elfin canopy May 17, 2020, 2:48 AM

#

Did you try resetting your device and then installing it from playstore? @hasty robin

hasty robin May 17, 2020, 2:48 AM

#

@elfin canopy can I talk to NadeKo

elfin canopy May 17, 2020, 2:49 AM

#

I've answered you once, @tacit flower. I can answer you again via the bot, please read it.

hasty robin May 17, 2020, 2:49 AM

#

@elfin canopy yess I have tried

elfin canopy May 17, 2020, 2:49 AM

#

@hasty robin sure, DM them. If it's disabled then wait for them to come online.

storm flumeBOT May 17, 2020, 2:49 AM

#

Hello, @tacit flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

hasty robin May 17, 2020, 2:50 AM

#

@elfin canopy I can't DM him ? why?

tacit flower May 17, 2020, 2:50 AM

#

@elfin canopy that’s ineffective.. I played vs a lot of hackers in once game.

#

And I reported a lot of hackers but they still play! @elfin canopy

elfin canopy May 17, 2020, 2:51 AM

#

Maybe it's disabled, wait for them to come online, @hasty robin .

frail tree May 17, 2020, 2:51 AM

#

I know no one is helping us here. Only legal action is taken

elfin canopy May 17, 2020, 2:51 AM

#

What is your issue? @frail tree

hasty robin May 17, 2020, 2:51 AM

#

@elfin canopy at what time they come

blissful valley May 17, 2020, 2:52 AM

#

@elfin canopy please return my account!

#

Im bugging you guys because of ur fault to get my account! I have paid a lot on it

elfin canopy May 17, 2020, 2:53 AM

#

I don't know. Try at 6:30 AM UTC, @hasty robin

#

It's not upto me and it's not our fault, @blissful valley .

Read the pinned message in this channel.

frail tree May 17, 2020, 2:54 AM

#

@elfin canopy Yesterday, I wanted to use the computer for the game, and I did not know the random team that played it with, so I was paid in my account and returned to Bronze without any line from me.

elfin canopy May 17, 2020, 2:55 AM

#

You got banned for 10 years? @frail tree

frail tree May 17, 2020, 2:55 AM

#

No

#

1 week

nocturne gate May 17, 2020, 2:55 AM

#

hi, for more than a year now I don’t have access to my facebook page, can I untie facebook from my account?

blissful valley May 17, 2020, 2:56 AM

#

@elfin canopy yes it is because you have released update to with no info how to use it .. i did read and i did all of the forms and I contact your bot .. and nothing happened! Come on .. i have adopted with hackers and i want to get my account.

crisp garden May 17, 2020, 2:56 AM

#

@nocturne gate unlink is disabled for now

elfin canopy May 17, 2020, 2:56 AM

#

Playing with cheaters gives you 1 week ban, I can't help you with it. Wait for 1 week, @frail tree .

nocturne gate May 17, 2020, 2:56 AM

#

When will it be possible?
@crisp garden

elfin canopy May 17, 2020, 2:56 AM

#

Contact customer service, @blissful valley .

#

We don't have any information regarding this, @nocturne gate

blissful valley May 17, 2020, 2:57 AM

#

@elfin canopy did no one responding .. plaease it worth 600$

elfin canopy May 17, 2020, 2:57 AM

#

We cannot help you, @blissful valley . If you've provided the information correctly, they'll contact you soon.

frail tree May 17, 2020, 2:58 AM

#

@elfin canopy But I do not know any of them that they are from the random team. I have never pressed and entered with them in the team. Why am I tolerating something I have no knowledge of?

elfin canopy May 17, 2020, 2:58 AM

#

It's not upto us, @frail tree. File in-game claim or contact customer support.

frail tree May 17, 2020, 2:59 AM

#

@elfin canopy idid no body answer

elfin canopy May 17, 2020, 3:00 AM

#

Then we can't help you.

#

We don't deal with account suspension here.

frail tree May 17, 2020, 3:01 AM

#

@elfin canopy Thank you for your great cooperation

nova fog May 17, 2020, 3:01 AM

#

any news about this @elfin canopy????

📎 Screenshot_20200516-202023.png

frail tree May 17, 2020, 3:03 AM

#

💆🏽‍♂️

viral patio May 17, 2020, 3:03 AM

#

Guys

frail tree May 17, 2020, 3:03 AM

#

What

elfin canopy May 17, 2020, 3:03 AM

#

@viral patio yes?

trail snow May 17, 2020, 3:04 AM

#

Some time’s my game is freezing for 1 sec where I report

viral patio May 17, 2020, 3:04 AM

#

I need help my acvount got half scammed

elfin canopy May 17, 2020, 3:04 AM

#

@frail tree can you please move to #chat or #pubg-mobile ?

crisp garden May 17, 2020, 3:04 AM

#

@nova fog you should have your account back

viral patio May 17, 2020, 3:04 AM

#

Someone stole my facebook account but i still have google play

nova fog May 17, 2020, 3:04 AM

#

@crisp gardenbut when ??

storm flumeBOT May 17, 2020, 3:04 AM

#

Please refer to subpoint #2.5 in #faq for further information, @viral patio. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

frail tree May 17, 2020, 3:04 AM

#

Ok wld agba

crisp garden May 17, 2020, 3:05 AM

#

@nova fog it says there that you should got you account back by now

nova fog May 17, 2020, 3:05 AM

#

@crisp gardenYesterday i contact with NaDeko..but he said that he will ask customer service...but there is no response..

blissful valley May 17, 2020, 3:05 AM

#

@trail snow same issue I think the will fix this bug in next update

nova fog May 17, 2020, 3:05 AM

#

@crisp gardenBut i don't get my account back after that mssg

elfin canopy May 17, 2020, 3:05 AM

#

We'll give you an answer, @nova fog

nova fog May 17, 2020, 3:06 AM

#

@elfin canopydid pub g fix this bug today??

#

To help people to get their account back after that mssg

elfin canopy May 17, 2020, 3:06 AM

#

Wait a little, @nova fog.

nova fog May 17, 2020, 3:07 AM

#

@elfin canopyyep.. I'm waiting for around 8day...but still there is no hope...to get my account back

#

@elfin canopyDid pub g help us today???

elfin canopy May 17, 2020, 3:10 AM

#

Ahmad, if you've evidence you may also report hackers/cheaters in #cheater-reports which will reopen on Monday, probably.

#

But this channel is not for that purpose.

polar marshBOT May 17, 2020, 3:11 AM

#

@tacit flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 17, 2020, 3:13 AM

#

If you've evidence you may also report hackers/cheaters in #cheater-reports which will reopen on Monday, probably, @tacit flower

tacit flower May 17, 2020, 3:15 AM

#

That’s ineffective.. I will delete pubg thanks for your game @elfin canopy

viral patio May 17, 2020, 3:16 AM

#

I hope you guys can help me with this,someone stole my facebook account and he uses my pubg account,i kept reporting my facebook account until it got disabled but the scammer is still using my account
Ps: the other linked social account is my google play account and he can’t reach to it,but i am an ios user and i can’t log to my account please help

storm flumeBOT May 17, 2020, 3:17 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

elfin canopy May 17, 2020, 3:17 AM

#

Do you think you can recover your Facebook account? @viral patio

viral patio May 17, 2020, 3:18 AM

#

@elfin canopy no i can’t

#

I tried my best but i failed

elfin canopy May 17, 2020, 3:18 AM

#

Refer to subpoint 2.5 of #faq, @viral patio.

viral patio May 17, 2020, 3:19 AM

#

@elfin canopy yes i checked it

#

But they said its gonna take like 90days

thorny bolt May 17, 2020, 3:19 AM

#

Hello pubg almost a week, I have filled out the unlink issue form, I have also spoken with support in the game, I am still waiting or they do not answer me

storm flumeBOT May 17, 2020, 3:19 AM

#

Please refer to this channel's pinned messages for further information, @thorny bolt:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

elfin canopy May 17, 2020, 3:19 AM

#

Well, that's the only way as of now, @viral patio.

viral patio May 17, 2020, 3:20 AM

#

Okay thanks for helping i appreciate it ❤️

thorny bolt May 17, 2020, 3:20 AM

#

Help

viral patio May 17, 2020, 3:21 AM

#

@thorny bolt hi?

elfin canopy May 17, 2020, 3:21 AM

#

Hello, @thorny bolt! How may I help you?

thorny bolt May 17, 2020, 3:23 AM

#

Why many people have returned the account, bit I do not answer me

storm flumeBOT May 17, 2020, 3:23 AM

#

Please refer to this channel's pinned messages for further information, @thorny bolt:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

thorny bolt May 17, 2020, 3:25 AM

#

😭😭

storm willow May 17, 2020, 3:27 AM

#

@thorny bolt follow instructions from #questions post on May 12. Once you have done that wait for you officials to process your request.

elfin canopy May 17, 2020, 3:29 AM

#

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @thorny bolt .

#

Wait patiently, If you've done this. We don't have further information regarding this.

torn salmon May 17, 2020, 3:33 AM

#

l need help

sharp gust May 17, 2020, 3:33 AM

#

we all need rick xD

elfin canopy May 17, 2020, 3:34 AM

#

How may I help you? @torn salmon

#

Yes? @sharp gust

sharp gust May 17, 2020, 3:35 AM

#

@elfin canopy i wish if i get help i really do

#

📎 96756068_569117074028167_8793852406489153536_n.jpg

#

and i contacted the support in the game sitting first they answered me after 4 days and was not helpful at all

twin girder May 17, 2020, 3:38 AM

#

Please help me my PUBG account didn’t back.

📎 image0.png

elfin canopy May 17, 2020, 3:41 AM

#

Playstore or App store? @sharp gust

#

I would suggest you to wait a little more, If nothing happens, you may start the "new conversation" as suggested in the customer supports reply,@twin girder

sharp gust May 17, 2020, 3:42 AM

#

@elfin canopy playstore

elfin canopy May 17, 2020, 3:44 AM

#

Contact Google customer service, @sharp gust .

twin girder May 17, 2020, 3:46 AM

#

Okay thanks@elfin canopy

sharp gust May 17, 2020, 3:46 AM

#

@elfin canopy the problem is that i have tried with a different phone and a different google play account but it still looks the same problem but i'll try to contact google customer service thank you

elfin canopy May 17, 2020, 3:48 AM

#

Try purchasing UC from this website, @sharp gust

https://www.pubgmobile.com/pay/

sharp gust May 17, 2020, 3:49 AM

#

@elfin canopy all purchasing is working for me all fine i bought elite pass i bought a lot of uc and i gifted my friend a battle pass but the only issue is the prime plus , and what is more weird that it tells me your account is at risk

thorny bolt May 17, 2020, 3:55 AM

#

Pubg mobile es una verdadera mierda.. te odio pubg toma por culo

night cloak May 17, 2020, 3:56 AM

#

Umm so i have a 25$ gift card, and used it on Google play to redeem the code. So then i cant seem to buy uc, it says i have to link Google play store to make a payment even tho i already have my account linked. Is there something im missing or is it to late?

#

📎 unknown.jpeg

gloomy onyx May 17, 2020, 3:58 AM

#

📎 Screenshot_2020-05-16-09-10-33-226_com.pubg.krmobile.jpg

#

Why my id show unranked

torn salmon May 17, 2020, 3:59 AM

#

@elfin canopy

gloomy onyx May 17, 2020, 3:59 AM

#

I want to push conq

#

@elfin canopy

torn salmon May 17, 2020, 4:00 AM

#

@gloomy onyx sleep in end of the map better for u

elfin canopy May 17, 2020, 4:00 AM

#

You need to be in the top rankings to show your rank, even it shows ranked for me too, @gloomy onyx

#

@night cloak iOS user?

night cloak May 17, 2020, 4:01 AM

#

Android

elfin canopy May 17, 2020, 4:01 AM

#

Then try contacting in-game customer service again, @sharp gust . There's nothing much we can do about it.

gloomy onyx May 17, 2020, 4:01 AM

#

@bro but there is percentage show in rank but my unranked @Mav

torn salmon May 17, 2020, 4:02 AM

#

mav

elfin canopy May 17, 2020, 4:02 AM

#

Hold on, @torn salmon!!

torn salmon May 17, 2020, 4:02 AM

#

accpet frined request

sharp gust May 17, 2020, 4:02 AM

#

@elfin canopy so i just have to wait another 4 days, alright , thank you anyway i appreciate your help ❤️

thorny bolt May 17, 2020, 4:02 AM

#

La mierda de pubg no me contestan

#

Hello pubg almost a week, I have filled out the unlink issue form, I have also spoken with support in the game, I am still waiting or they do not answer me

elfin canopy May 17, 2020, 4:03 AM

#

Do you have Google play linked with your PUBGM account? @night cloak.

Login into playstore via the same email (which has the gift card)

night cloak May 17, 2020, 4:03 AM

#

Yes both Facebook and Google play

#

📎 Screenshot_20200516-220350_PUBG_MOBILE.jpg

elfin canopy May 17, 2020, 4:04 AM

#

Login to PUBGM via Google play and login to playstore via the same email which has gift card, @night cloak

night cloak May 17, 2020, 4:04 AM

#

Do i unlink Facebook then?

torn salmon May 17, 2020, 4:05 AM

#

did they add unlink account

elfin canopy May 17, 2020, 4:06 AM

#

No, you can't unlink Facebook. Just logout from PUBGM and sign in via "Google play" @night cloak

#

Yes, @torn salmon ! How may I help you?

torn salmon May 17, 2020, 4:06 AM

#

yea they add it after my account got hacked

night cloak May 17, 2020, 4:06 AM

#

Oh i get what you mean now sorry

torn salmon May 17, 2020, 4:07 AM

#

accpet frined request

elfin canopy May 17, 2020, 4:07 AM

#

It's alright.

#

What's the issue? @torn salmon

torn salmon May 17, 2020, 4:07 AM

#

private

elfin canopy May 17, 2020, 4:08 AM

#

You may DM me, @torn salmon .

night cloak May 17, 2020, 4:08 AM

#

Its not working 😓

#

It still says i have to log on to Google play @elfin canopy

#

Do i contact Google play support?

elfin canopy May 17, 2020, 4:13 AM

#

Sign in on playstore too

#

@night cloak ^

vital wraith May 17, 2020, 4:13 AM

#

Why's it showing a spectator but with no name?

📎 Screenshot_20200513-200452.png 📎 Screenshot_20200516-010634.png

polar marshBOT May 17, 2020, 4:14 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

smoky locust May 17, 2020, 4:16 AM

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@elfin canopy Just wanted to know if a team has played once before PMCO with an ipad player and the team got disqualified cuz of that player, Will the rest of the players be able to compete again using the same accounts without that player for the upcoming pmco?

elfin canopy May 17, 2020, 4:16 AM

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@vital wraith It's a newly added feature.

vital wraith May 17, 2020, 4:16 AM

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Also is it related to this?

📎 Screenshot_20200512-1825092.png

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@elfin canopy but is it a secret or something?

night cloak May 17, 2020, 4:17 AM

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You can give feedbacks in #old

elfin canopy May 17, 2020, 4:17 AM

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Restarting fix this, the inaccurate time one, @vital wraith

vital wraith May 17, 2020, 4:17 AM

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@elfin canopy thanks HugLove

elfin canopy May 17, 2020, 4:18 AM

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I don't know about it, @smoky locust.

smoky locust May 17, 2020, 4:18 AM

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Is there anyone or any other way to get to know about this?

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@elfin canopy

elfin canopy May 17, 2020, 4:21 AM

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PUBGMOBILE_CS@tencentgames.com

@smoky locust ^

storm flumeBOT May 17, 2020, 4:23 AM

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Hello, @left mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

night cloak May 17, 2020, 4:26 AM

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@elfin canopy yeah i double checked and im signed in its still not working

elfin canopy May 17, 2020, 4:27 AM

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Contact customer service.

night cloak May 17, 2020, 4:33 AM

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For the game or Google?

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In*

solemn oxide May 17, 2020, 4:34 AM

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📎 Screenshot_2020-05-17-10-03-20-05_dac7cc7571c39b392df64923967cf7da.jpg

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Why I can't collect the rating card

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Protection card

cunning cave May 17, 2020, 4:34 AM

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Hack kill me with one Shot ID: 5132610962

crisp garden May 17, 2020, 4:35 AM

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You can report it to #old others can't collect it too

solemn oxide May 17, 2020, 4:35 AM

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Who me?@crisp garden

crisp garden May 17, 2020, 4:35 AM

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@solemn oxide yes

storm flumeBOT May 17, 2020, 4:36 AM

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Hello, @cunning cave!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

solemn oxide May 17, 2020, 4:36 AM

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Done

primal coral May 17, 2020, 4:36 AM

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@elfin canopy

elfin canopy May 17, 2020, 4:36 AM

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Yes? @primal coral

night cloak May 17, 2020, 4:37 AM

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@elfin canopy do i contact customer service in the game or Google customer service?

primal coral May 17, 2020, 4:37 AM

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There is a player playing with a hacker who wants to raise his rank

night cloak May 17, 2020, 4:38 AM

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Sorry i forgot to mention

polar marshBOT May 17, 2020, 4:38 AM

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@wind hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

primal coral May 17, 2020, 4:38 AM

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I want to report it
I have a full video to prove this

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@elfin canopy

ivory stump May 17, 2020, 4:38 AM

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Any pubg mod here ??

crisp garden May 17, 2020, 4:39 AM

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You can report the teamer in-game and the cheater too

primal coral May 17, 2020, 4:40 AM

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I would have reached it more than once, but it was not banned
I face more than one match with him

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@crisp garden

crisp garden May 17, 2020, 4:41 AM

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@primal coral If you want to report cheaters you can report them ingame, in this link http://cheater-report.pubgm.cc/ or in #cheater-reports if you have video evidence | read the pinned messages there, i
This is for just for the cheater

calm patio May 17, 2020, 4:42 AM

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I have a problem @crisp garden

storm flumeBOT May 17, 2020, 4:42 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @calm patio. Remember to read through #faq before asking questions in the support channels.

polar marshBOT May 17, 2020, 4:42 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

calm patio May 17, 2020, 4:44 AM

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Hi Soldier,

Thank you for your patience.

We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.

If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
I got this msg from ingame customer service but haven’t got my lost account back.

storm flumeBOT May 17, 2020, 4:44 AM

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If you have encountered an issue with the account unlinking feature, @calm patio, please ask in #708032127458869340.

crisp garden May 17, 2020, 4:45 AM

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@calm patio did you get your àccóunt back now?

calm patio May 17, 2020, 4:45 AM

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I checked few minutes ago

night cloak May 17, 2020, 4:45 AM

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@night cloak can you explain what's the issue

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Like in the game settings?

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Because i did that already

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Im just waiting now

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Its your responsibility to protect your account. If it got scammed contact that social media platform@lunar obsidian

lunar obsidian May 17, 2020, 4:48 AM

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@night cloak what if the social media isn’t helping you out

elfin canopy May 17, 2020, 4:48 AM

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Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en
Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way.

@lunar obsidian ^

Help Center

Get instant answers to the most common questions and learn how to use Twitter like a pro.

Google Help

night cloak May 17, 2020, 4:49 AM

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Clear the cache of the playstore, play service and play games. And make sure you do have the right mailed logged in@night cloak

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If that doesn't work try logging out and login again

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Oh ok ill try @night cloak

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Im such a bother for you guys lol im so sorry but thank u so yall have been helpful

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It's ok, we're happy to help you

lunar obsidian May 17, 2020, 4:53 AM

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@night cloak I understand that it’s my responsibility to keep are accounts secure but isn’t there history of some sort to me linking the account or something

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@night cloak I’ve tried to contact Facebook n nothing

night cloak May 17, 2020, 4:53 AM

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Is there any other account linked with PUBGM

lunar obsidian May 17, 2020, 4:54 AM

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@night cloak this makes me want to quit pubg and I love the game a lot

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@night cloak when I was able to log back in for a few mins it said that Twitter was linked to it but I checked my Twitter and it wasent I think the hacker linked his Twitter or something

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📎 image0.png

storm flumeBOT May 17, 2020, 4:55 AM

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Please refer to subpoint #2.5 in #faq for further information, @lunar obsidian. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lunar obsidian May 17, 2020, 4:55 AM

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It just sucks the amount of money I put into this game

night cloak May 17, 2020, 4:55 AM

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Follow that bot message

lunar obsidian May 17, 2020, 5:00 AM

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Opps

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Wrong chat

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Anyway

night cloak May 17, 2020, 5:00 AM

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You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised
@lunar obsidian

lunar obsidian May 17, 2020, 5:01 AM

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Wait your saying tencent has been notified about my account

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That means I have a chance at getting my account back

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@night cloak

night cloak May 17, 2020, 5:01 AM

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Follow the #faq 2.5@lunar obsidian

lunar obsidian May 17, 2020, 5:02 AM

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??? @night cloak

elfin canopy May 17, 2020, 5:03 AM

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Contact customer support, @lunar obsidian

PUBGMOBILE_CS@tencentgames.com

lunar obsidian May 17, 2020, 5:03 AM

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📎 image0.png

night cloak May 17, 2020, 5:03 AM

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@lunar obsidian

📎 RdHVpDX_d.webp

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Follow that in customer service of PUBGM

lunar obsidian May 17, 2020, 5:03 AM

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N that’s how I got scammed

harsh quest May 17, 2020, 5:05 AM

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📎 Screenshot_20200517-120441.png

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What is this?

lunar obsidian May 17, 2020, 5:05 AM

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@night cloak @elfin canopy customers service isn’t helping me at all Facebook isn’t helping me 1,000$ account gone over night I’ve been playing the game for 2 years and there no background information that I was on the account or anything

vagrant onyx May 17, 2020, 5:06 AM

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@lunar obsidian you have 2 second method linked with the acc ?

elfin canopy May 17, 2020, 5:07 AM

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@harsh quest What are you referring to?

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Drop tactics?

harsh quest May 17, 2020, 5:07 AM

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Yes

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Drop tactic

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For what?

lunar obsidian May 17, 2020, 5:08 AM

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@vagrant onyx no I have Facebook and it said I had Twitter but I think the hacker linked his Twitter after disabling my account

elfin canopy May 17, 2020, 5:09 AM

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If you enable that and select one of the option "Hot drop or Slow and steady", then you'll match with players who has choosen the same too, @harsh quest

lunar obsidian May 17, 2020, 5:09 AM

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@vagrant onyx he was about to change his profile pic and stuff in the account I’ve been monitoring it and reporting it everyday

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I think I have a picture of his profile pic b4 he changed it again

harsh quest May 17, 2020, 5:10 AM

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What's the use?@elfin canopy

elfin canopy May 17, 2020, 5:10 AM

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It's your social media that got hacked, @lunar obsidian! There's nothing much we can do about it if you cannot recover it.

polar marshBOT May 17, 2020, 5:11 AM

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@lunar obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lunar obsidian May 17, 2020, 5:11 AM

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?

elfin canopy May 17, 2020, 5:12 AM

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If you choose "Hot drop" you'll match with players (teammates) who wants to hotdrop too.

If you choose "slow and steady" you'll match with teammates, who prefer playing safe and slow.
@harsh quest

harsh quest May 17, 2020, 5:12 AM

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Oowh

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Okay

elfin canopy May 17, 2020, 5:12 AM

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You triggered the bot, @lunar obsidian.

harsh quest May 17, 2020, 5:12 AM

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Thx

lunar obsidian May 17, 2020, 5:13 AM

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@elfin canopy what is that

elfin canopy May 17, 2020, 5:13 AM

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Using words ban/banned

lunar obsidian May 17, 2020, 5:13 AM

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Oh

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Ok

elfin canopy May 17, 2020, 5:14 AM

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If you don't have access to your PUBGM account and you cannot recover your social media, then your remaining option is to contact customer support, @lunar obsidian.

PUBGMOBILE_CS@tencentgames.com

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We cannot help you with it.

polar marshBOT May 17, 2020, 5:15 AM

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@lunar obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lunar obsidian May 17, 2020, 5:15 AM

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Ok well I am trying to say something but I can’t say it

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Omg

elfin canopy May 17, 2020, 5:16 AM

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We cannot ban/unban accounts, @lunar obsidian.

lunar obsidian May 17, 2020, 5:16 AM

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why?

elfin canopy May 17, 2020, 5:16 AM

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It's not in our hands. We are a community server, we are not Devs/security team of PUBGM

lunar obsidian May 17, 2020, 5:16 AM

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This dude is literally in my account spending money n stuff

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So how can I get in contact with the security team

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Like do they have a section in the discord

elfin canopy May 17, 2020, 5:17 AM

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That email is for customer support.

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Like do they have a section in the discord
No.

lunar obsidian May 17, 2020, 5:17 AM

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@elfin canopy can’t one of you guys recommend a review or something

elfin canopy May 17, 2020, 5:17 AM

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This dude is literally in my account spending money n stuff

Contact your bank.

lunar obsidian May 17, 2020, 5:18 AM

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Not my money

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Like his money

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Spending uc and getting outfits I never had

outer lynx May 17, 2020, 5:19 AM

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Can anyone tell me why my lucky events been removed from my game🤔 I was happy buying the daily deal everyday,my friends still got it but mines been removed 😭

lunar obsidian May 17, 2020, 5:19 AM

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@elfin canopy

sand path May 17, 2020, 5:19 AM

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Logout clear cache login. @outer lynx

elfin canopy May 17, 2020, 5:20 AM

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Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way.
@lunar obsidian

outer lynx May 17, 2020, 5:20 AM

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I'm afraid if my account gets removed heard it's been happening to lot's of ppl

lunar obsidian May 17, 2020, 5:20 AM

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Wow ok @elfin canopy

outer lynx May 17, 2020, 5:20 AM

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Is it safe tho?

sand path May 17, 2020, 5:20 AM

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@lunar obsidian card issues?

lunar obsidian May 17, 2020, 5:20 AM

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@sand path no

sand path May 17, 2020, 5:21 AM

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@outer lynx if you haven't unlinked. Then it is safe.

outer lynx May 17, 2020, 5:21 AM

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Blues'are MODs need to remember that

night cloak May 17, 2020, 5:21 AM

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Hello. Anyone here can help me please

outer lynx May 17, 2020, 5:21 AM

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Ok thanks I will try

lunar obsidian May 17, 2020, 5:21 AM

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See the thing is @sand path idk if he unlinked it or not