questions

[cerulean fractal]

Eh

[maiden shard]

I live in libya

The lowest ping server is europe

So thats why I use it

[sand path]

you can't switch once you set it to Europe.

[maiden shard]

Thank you

[sand path]

They have different EULA

You can contact customer service in game regarding this.

[maiden shard]

Tried that

Didnt get anything useful

But I’ll try changing my server

Thanks

[sand path]

@stable oyster
The only option is to wait for the cooldown.
Or play with a second account.

[strong musk]

Hello, i need someone of admins or support to talk in voice chat, any budy can help me ?
@sand path

[sand path]

Regarding? @strong musk

[delicate bane]

Who is responsible at last year esports pmco ?

[night cloak]

They hacked my account with Buggy, what should I do?

help plz

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Can you explain to me what to do that I am new to Discord

[sand path]

You need to recover the hacked social media. @night cloak

[polar marsh]

@strong musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

yes Account

.

[sand path]

Contact the respective social media support

[night cloak]

where are they?

[sand path]

Which one do you need?

[maiden shard]

Am I supposed to log out and log back in or restart or something?

[night cloak]

hi

[maiden shard]

Changed the server to middle east still didnt get the option

[sand path]

@maiden shard try vpn to Europe

I'm sure you can't switch onece you set to Europe 99%@maiden shard

[night cloak]

Where can I find contact support for her

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[maiden shard]

All my friends received the arabian voice event but I didnt

We all play on europe

I dont get what is going on

[night cloak]

I need an assistant what should I do

[sand path]

As I said, Europe has different End User License Agreement

@night cloak which social media??

[night cloak]

where is she?

Someone can recover my account

[torn vortex]

It’s been over 24 hours since I purchased a royal pass for my friend but he hasn’t received it, i contacted the customer support but didn’t receive a reply

Can anyone help me out here?

[crisp garden]

Wait for the reply, @torn vortex

[night cloak]

admin

Please, I need a hacker account assistant. I don't know what to do and where to go

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Can anyone help me

So my twitter account got hacked. My pubg was linked to twitter. I went to go play pubg today and when I logged in all my f fiends disappeared and I wasn’t in a clan, nor was in a crew I was wearing a different outfit and all...

[storm flume]

If you have encountered an issue with the account unlinking feature, @hexed flame, please ask in #708032127458869340.

[polar marsh]

@hexed flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hellow dear poeple, I got this problem right now i have really good internet but my ping is higher then normal it doesn’t make any sense.. does any1 else experienced this problem and have a solution i’ve tried to disconnect the router and repairing the game it says high weird because normally my ping is 20

No one has helped me let...

[polar marsh]

@vagrant ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@night cloak try 4.9 #faq

[night cloak]

@night cloak Contact Twitter about getting your account back, assuming you don’t already have it back.

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[night cloak]

No but I want get all my friends back pubg removed me from my clan and removed all my friends

You’ll have to manually rejoin your clan and find your friends.

[vivid merlin]

please contact customer service about that then@night cloak

[night cloak]

Ya they didn’t want me back lol they don’t believe me

But I have contacted them they said nothing

[crisp garden]

Wait for their answer if you gave them the right details

[sharp gust]

hello please this show up for me when i try to purchase prime plus it have been like this for 1 week

[grand hinge]

My country is saudi arabia, I can't find the event Girl’s Voice Because my account is European, can you help me?

[storm flume]

You can contact the customer service via the game settings, @sharp gust. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

Account once set to Europe cant be changed.

[minor badge]

@sand path didn't back my unlink account please help me 9 days to go

[storm flume]

If you have encountered an issue with the account unlinking feature, @minor badge, please ask in #708032127458869340.

[hollow iron]

@sand path

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[night cloak]

I’m wondering if there is anti cheating system in the game? Because every single match i play there is at least 10 hackers !!

[lucid dove]

Will pubg add back the unlinking feature

[storm flume]

If you have encountered an issue with the account unlinking feature, @lucid dove, please ask in #708032127458869340.

[whole spire]

Plz i need your help
My friend lost his account by unlink bottom till now u didn't restore his account

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole spire, please ask in #708032127458869340.

[whole spire]

His name (Se7en up) as in pic
And his email
[e-mail]

[crisp garden]

@whole spire #708032127458869340

[polar marsh]

@cloud cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winter crown]

Guys stop playing pubg casue she is doing not for hackers

We cant enjoy any game at all we cannt win only if we are hackers we reported hundred times same problem

[spring zephyr]

@winter crown If you have encountered a hacker then please do report him/her Via the in-game reporting system.
If you have any video proofs. Then report it at #cheater-reports or at http://cheater-report.pubgm.cc/ with the proof.

[serene cobalt]

Hello

Anyone can help me!?

[vivid merlin]

what's the issue?

[hollow iron]

@vivid merlin Can't collect rating protection card after reaching crown

[vivid merlin]

@hollow iron have you tried repairing the game?

[spring zephyr]

It's a bug

[hollow iron]

@vivid merlin I tried collecting on different devices

It's still locked

[spring zephyr]

So many people are facing this problem.
It's a bug.

[hollow iron]

Yea

[crisp garden]

Better report it in #old

[tawdry hamlet]

CAN someone help me solve the india bonus challenge issue

My friend CAN play it but I cant

[spring zephyr]

@tawdry hamlet It's only available for the Indian Region.

[tawdry hamlet]

@spring zephyr ok but my friend CAN play it while we are in Bangladesh

[night cloak]

If I load uc it will be deducted and if yes how much uc will be deducted?

[crisp garden]

Make sure to purchase in official sites

[night cloak]

I know now

There way to many things going around in this game it’s really annoying

But does that mean my uc will be deducted?

[vivid merlin]

all the previous uc you bought will be deducted from your account

[tawdry hamlet]

Pls help me solve the india bonus issue

[night cloak]

I have zero UC

If I load uc now will it be deducted

[spring zephyr]

@night cloak no

[night cloak]

Thank God

[crisp garden]

It is already deducted

[night cloak]

Nah

[vivid merlin]

if you buy from an official store it wont get deducted

[spring zephyr]

You can buy UC now
But make sure to buy it from a official way

[night cloak]

I had 7 uc it got deducted

.-.

Thanks tho

[midnight flint]

My Telephone has been hacked by Hacker and I no longer control my telepone and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is replaced but I did not agree something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much please re-activate my account so I can enjoy playing again Thank you

[night cloak]

Please tell me how to get this skin

[polar marsh]

@smoky robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[empty harbor]

Suddenly getting low fps and drops on my device from last 2 days, can anyone help?

[vivid merlin]

@empty harbor same here I repaired my game via the log in menu and it worked

[spring zephyr]

@empty harbor Please Read #faq 4.9

[empty harbor]

@vivid merlin how?

[vivid merlin]

@empty harbor when you log into pubg it will say repair on the right hand side of the log in screen

[empty harbor]

@vivid merlin then it ask for multiple options.

@vivid merlin which one should i select?

[vivid merlin]

@empty harbor what does it show u?

[empty harbor]

Ok wait let me send you a screenshot

[night cloak]

Guys I need your help

[spring zephyr]

@night cloak Please state your problem

[elfin canopy]

Perform routine repair at first.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Perform routine repair at first, @empty harbor

[empty harbor]

@vivid merlin

@elfin canopy how much data will it consume?

[elfin canopy]

Not much, less than 50 MB

[empty harbor]

Done, now? @elfin canopy

[elfin canopy]

Restart and login

[empty harbor]

Ok

[night coral]

Invite for server ?

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[spring zephyr]

@night coral ^

[night coral]

Tk

[storm flume]

If you have encountered an issue with the account unlinking feature, @clear nymph, please ask in #708032127458869340.

[polar marsh]

@clear nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tardy grove]

@empty harbor did it work? Im having same problem

[empty harbor]

@elfin canopy still fps is too low on extreme settings. Im using a snapdragon 835 with 6gigs ram.

@tardy grove same

@tardy grove smooth in ui but starts to drop as soon as i enter the game

[elfin canopy]

Uninstall the game and download and install it again from play-store.

If the issue still persists, report it via in-game report system and post it in #old along with details.

[shut harness]

Hi I lost my account by mistake I unlinked my twitter from my account and I can’t login back into my account since the new update I followed the procedures and created a new account with my unliked Twitter but since 4 days now I didn’t receive my account back please tell me what I can do urgently

[elfin canopy]

@empty harbor and @tardy grove ^

[storm flume]

Please refer to this channel's pinned messages for further information, @shut harness:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[lofty trail]

@storm willow bruh i can't claim 3 rating protection card for reaching crown, I reached crown yesterday

[elfin canopy]

Post it in #old , @lofty trail

[empty harbor]

@elfin canopy done yesterday already

[elfin canopy]

Done what? @empty harbor

[onyx ice]

Can we play pmis classic round with different prefix?

[quiet basin]

Can any tell , why the protection card is locked till now ?

[spring zephyr]

@quiet basin It's a bug.
Please Report it at #old .

[quiet basin]

@spring zephyr any way to get that ?

[elfin canopy]

Join Indian server and you may ask your question in #pmis-support, @onyx ice

https://discord.gg/UqQGA6T

[empty harbor]

@elfin canopy installing pubg again from play store

[elfin canopy]

If the issue still persists, report it via in-game report system and post it in #old along with details.

@empty harbor ^

[polar marsh]

@worn cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why my screen got shrinked from both the sides

Approximate 0.5cm - 1cm from both the sides after i updated

Ghost ??

This also happened with me bruh @night cloak

Yup

My screen shrinked from both the sides @night cloak

Oh

Anyone solve my prib

Prob

[steel hinge]

I want to change the country in the game

[night cloak]

@night cloak can you try a routine repair

@night cloak ^

I don’t no

@steel hinge you can do that in in game settings

[dull timber]

Hack

[night cloak]

Hello, I have Twitter account linked in the game, and it's now deactivated, can you remove it??

Ok

[storm flume]

Hello, @dull timber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@night cloak settings> logout> Repair> routine repair

Ok tks

[steel hinge]

I want to change the country in the game

[night cloak]

@night cloak can you try a routine repair
@night cloak how to do that

settings> logout> Repair> routine repair
@night cloak

I away meet hack with K/D 36.98 rank tier Sliver V & Gold II

Ok tysm

@steel hinge check that in settings> basic and scroll down

English @night coral

@night cloak the unlinking feature is disabled atm

[night coral]

I’m sorry

How do I unlink a hacked social network that is linked to my game ?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak is it disabled in Korea version too??

[steel hinge]

@night cloak

[night cloak]

Who drive a gold car ?

[spring zephyr]

@steel hinge You need to wait for 33days before you can change it again.

[night cloak]

@night cloak we don't have the information about that version

@night cloak it's just an animation🤷‍♂️

Ok

@night cloak you can use #media for this

Ok

@night cloak can you please suggest me where I can find informations or support??

Ok sorry wrong chat

[steel hinge]

@spring zephyrBut I want to change before

[night cloak]

You can google it or ask in their customer service@night cloak

@steel hinge you can only change it after the count down resets

@night cloak already tried with the costumer service, but they can't understand my requests 😂

Im sorry I can't help you with that @night cloak
You could ask your friends who use the kr version about that

@night cloak thank you for the informations tho, you really helped me.

[atomic ridge]

Where can we get the redeem codes ?

[night cloak]

There's no redeem codes atm. You can follow the official pubgm social media accounts and the #news to get the latest information's about those @atomic ridge

[civic python]

Hello can you help me for my account

[night cloak]

Please do state the issue@civic python

[civic python]

My friend from taiwan was playing from my account to check the gun skins. And he changed the region to south korea. And now it shows i cant change it for 180 days. I want to change it to india.

I play from india in asia server

[vivid merlin]

@civic python if he changed the region then you must wait the 180 days there is nothing you can do about it I'm sorry

[civic python]

Does changing the region affects the ping?

[vivid merlin]

it can yes most of the time

[civic python]

Can’t i change it again?

[spring zephyr]

@civic python You have to wait for the time limit.

[civic python]

What difference does changing region make to my account?

[vivid merlin]

@civic python it wont really affect the account more then it will the ping however some stuff might not be available depending on what it is

[civic python]

Okay.

Thanks

[night cloak]

@night cloak please do explain your issue in English

@exotic mesa English

[crisp garden]

I think it is terminated something

[exotic mesa]

@night cloakI lost my account after unlinking it and I contacted the support and gave them all the information, but until now I have not received any response from the company and I want to inquire about the matter

[storm flume]

If you have encountered an issue with the account unlinking feature, @exotic mesa, please ask in #708032127458869340.

[crisp garden]

Wait for their answer.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[sand path]

Click on details @glad anchor

[storm flume]

Hello, @chilly tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[rustic carbon]

Since PUBG could not give back my accout i have delete my PUBG Apps and also there is more than 70k Uc in my id please enjoy it PUBG its yours now.

[hardy vector]

@rustic carbon I think I will do the same! I’m tired of waiting without any response 🙂 Thank you pubge for the bad customer service’s

[storm flume]

Please refer to this channel's pinned messages for further information, @rustic carbon @hardy vector:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[hexed ravine]

7day

[night cloak]

@hexed ravine can you translate that

[hexed ravine]

I want to report a cheater

[storm flume]

Hello, @hexed ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[normal fulcrum]

@night cloak You can provide suggestion regarding the server in #discord

[night cloak]

@hexed ravine playing with Cheaters will lead to ban

[hexed ravine]

I have a definitive guide video

[night cloak]

Ahh sure

@hexed ravine you can add that in #cheater-reports by following the pinned message in there when the channel reopens

[hexed ravine]

I would like to report a hacker using Sharp Shot and I have a video guide

[night cloak]

Please do read the above message

[tepid rock]

When is the blue zone mode coming out

[spring zephyr]

@tepid rock No info on that.

[night cloak]

The mode will be releasing soon @tepid rock

[marble berry]

Hello everyone i want a help

[crisp garden]

What is it

[marble berry]

I can play game with vpn? Its save or not

[crisp garden]

Vpn is not recommended

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

@marble berry ^

[hexed ravine]

Ok, why do you rest for a week while hacking does not depend

[night cloak]

You can use the in-game report function or via this website http://cheater-report.pubgm.cc @hexed ravine

[storm flume]

Hello, @marble berry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hexed ravine]

It seems that I bothered you a lot of questions, but there is a great injustice there is no truth in it

[marble berry]

Pubg supports hackers turn off spectating mode

Every one usings hacks to get conquror with free and paid hacks

[sand path]

No, all cheaters are banned eventually. @marble berry

[hexed ravine]

What do you think about looking at the rating of 100 on a server in Europe, by putting the team from 1 to 100 hectares and kD30.4🙁

[languid gust]

how come when i play music for my teamates through my mic it always cuts out even when its very loud

[hexed ravine]

I can't believe that Sharp Shooter hacking is stronger than protecting your company

[primal coral]

@sand path I want to report a player who uses a hack and I have a video and all the data about him

[sand path]

Monday. @primal coral

Or you can dm me if you want me to have a look

[hexed ravine]

@sand path me too

[primal coral]

I have a full video of how to throw an AKM weapon at me from a distance

[sand path]

Upload on YouTube and dm me the link. @primal coral @hexed ravine

[primal coral]

OK

google drive ok??

[hexed ravine]

OK

Miga

[sand path]

Nope @primal coral

Only YouTube

[primal coral]

ok

[restive yew]

Season 13 too much HACKER!!

[jaunty crag]

Will there be a Optimization patch soon

[storm flume]

Hello, @restive yew!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

@jaunty crag feel free to ask for one in #old, there aren't any public plans for an optimization patch as far as I know.

[gusty seal]

I used a VPN once and the country changed to USA and now I can't access the Arabic voice chat event even tho I live in Arab country. I can't change the country again for 176 days and the event will end how can I solve this? 😢

[sand path]

It cannot be solved

Wait the time period.

[jaunty crag]

@sand path Where Can I Give Feedback

[sand path]

#old

Click on that

[gusty seal]

The event will end on May 24th

[sand path]

Well, then I'm sorry but there's nothing you can do. Contact customer service in game.

[gusty seal]

Could they do anything to do it?

[sand path]

Maybe.

[outer canyon]

@sand path Need help are u available

[grand grove]

Need help someone can repond me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grand grove @outer canyon. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@grand grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray sigil]

@sand path help

@sand path

How can I contact the admin?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gray sigil. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@crimson lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray sigil]

@sand path someone hacked my account

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @gray sigil. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gusty seal]

The customer service in game is literally a robot how can that help? @sand path

[deft solstice]

I lost my account bye mistakele unlink

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @deft solstice .

[sand path]

@gusty seal as for as I know, you can't change it, you'll have to wait for the cooldown.

[fresh tapir]

H

I want to report hacker

[storm flume]

Hello, @fresh tapir!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[bold arrow]

My Pubg I'd haked please recover my Pubg I'd

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @bold arrow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[bold arrow]

@storm flumemy Pubg account haked

[normal fulcrum]

@bold arrow Read message by Machete 2.0

[olive relic]

What time bonus challenge gonna open?

@normal fulcrum

[normal fulcrum]

No idea @olive relic. Keep an eye on the event

[sonic dew]

Any official announcement regarding ... infection mode ? PUBG removed temporary....

[crude lotus]

Hi

I just started posting my gameplay in YouTube and while I was recording my recorder stopped and my recording was stopped in the middle.Can somebody tell me how I can access my videos from PUBG mobile.

Does Pubg mobile records the gameplay?

[mighty zinc]

Almost 2 weeks and still haven't got any updates about my account :) I guess it's time for me to quit the game fr

[night cloak]

They dont care😋

[spring zephyr]

@mighty zinc @night cloak Please Read the Latest Pinned Messages.

[night cloak]

No replying after taking details

[median swallow]

hi, cant change the country its been 5 months, want to change to the country i live in

[mighty zinc]

I've wriiten 6 letters :)

[night cloak]

They atleast asked me to make new account for 5 times

[mighty zinc]

I'm pretty sure I'm one of the first ones to send the request

@night cloak saaame xd

[night cloak]

I gaveup on that account and bought rp on new one 🥴😜

[mighty zinc]

@night cloak wow ..

I still have some hopes.. maybe till next Tuesday (my birthday) and if I do NOT get any updates goodbye pubgm

[night cloak]

[median swallow]

guys pls chat in general chat @night cloak @mighty zinc

[mighty zinc]

I keep logging into my new account just to check if I got it back

[night cloak]

Help the game is lagging very much for 2 days

[mighty zinc]

@median swallow sorry..

[median swallow]

@night cloak check your internet settings or lower your game graphics

[storm flume]

Please refer to subpoint #4.9 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@median swallow my internet is fine with 40ping average and game is on least graphics

@night cloak check the bot message

@night cloak done everything bt still same

[median swallow]

@night cloak may you check my problem pls, is friend is asking

[night cloak]

@median swallow is it showing any error when clicking the change button

Please send new lag fix patch

@night cloak try a routine repair

Done

[median swallow]

@night cloak Parameter Error

[night cloak]

May I know what device you use @night cloak

Still

@night cloak redmi note 7s 4gb 64gb

[serene axle]

Hey there
My graphics setting in Smooth+Extreme
But since yesterday my game's fps drops.I feel like playing in smooth-medium graphics
It happens during waiting time before plane takes off and when enemies are near me notably close combat

It's been like this since today
Hope someone has a solution

[polar marsh]

@sour copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We currently do not have a specific release date for the upcoming update, @sonic dew. Once we do, we will publish further information in #news.

[normal fulcrum]

@crude lotus No it doesn't

@median swallow Is it giving some error?

@night cloak @mighty zinc #chat

[mighty zinc]

Yes we know

[median swallow]

@normal fulcrum Parameter Error

[normal fulcrum]

@serene axle You can report any bugs in #old

@median swallow Have you tried any troubleshooting steps?

[iron ingot]

@lime juniper Bro Pubg wrote in their policies that they dont bann people who used jailbroken devices but they dont follow their own policies you can check I played with my account on jailbroken device and got bann then im worried and to check i played with my guest account and again got bann just for using jailbroken device got 10 year bann its Issue with pubg mobile Anti cheating system they detect jailbroken and bann but i didnt hacked You can play on jailbroken device after some time u will be banned for 10 years. So i suggest to first of all dont make policies Which pubg team cannot follow. Thanks

[median swallow]

did reset game files, and tried with a vpn but same

[normal fulcrum]

@iron ingot There's no such thing mentioned in ToS that Pubg Mobile or Tencent won't ban players on Jailbroken iphones

@median swallow Wht do you mean by reset game files?

[jagged wharf]

Woooooow I truly shocked cuz of pubg .

[serene axle]

@normal fulcrumok

[undone jetty]

I neeed help

[jagged wharf]

ur chance to get a good support is 0.1% same as the mythic clothes u cant make an excuse for pubg when they r banning every player with jailbreak on his iPhone even if he is a clean player check the sharpshooter hackers u cant ban them cuz the developers some of them is helping to create it sick of this shiity game there 1% playing fair to be honest all the games around the world got a freaking good support which response asap pubg support be like ( have u provided the info ok wait 3 centuries so we can make sure of the informations ) dude dang it .

[undone jetty]

Plz some one help me

[jagged wharf]

@iron ingot

[spring zephyr]

@undone jetty Please State your Problem.

[serene axle]

@normal fulcrumdoea using gfx result in a ban?

Does*

[spring zephyr]

Yes It does @serene axle

[normal fulcrum]

@jagged wharf Users with Jailbroken iphones are banned for security reasons

[serene axle]

Oh

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @serene axle.

[serene axle]

So we'll there isn't any solution for my fps drop problem?

[undone jetty]

Still my account lost

[normal fulcrum]

@serene axle It should be fixed soon

[serene axle]

Ok

It happened only to my device which is weird

[normal fulcrum]

@undone jetty It takes some days to recover the account. Have some patience

[serene axle]

I've cleared out memory checked graphics setting and did everything

[undone jetty]

Now more than 10 days

[devout geode]

And what's your device, @serene axle?

[pallid citrus]

Hello guys

[undone jetty]

Plz if can do somthing plz

[pallid citrus]

Please can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pallid citrus. Remember to read through #faq before asking questions in the support channels.

[serene axle]

@devout geode poco f1

[pallid citrus]

I have a problem with my account

[serene axle]

My teammate uses same device but he doesn't experience this problem

[jagged wharf]

so where is the reason for rooting the game based files ahha ok it improves the grafic and it help to have a good experience of playing nah every rooted phone is a hacker why dont u treat them same as the jailbreakera

[normal fulcrum]

@undone jetty There are thousands of lost accounts. That is why it is taking so much time. But don't worry, you will get your account back if you have provided all information correctly

[storm flume]

If you have encountered an issue with the account unlinking feature, @normal fulcrum, please ask in #708032127458869340.

[stable elm]

This guy is a hacker, send this to #cheater-reports please.

5639813622

[pallid citrus]

Guys I can't change my current region

[normal fulcrum]

@jagged wharf I you have any issues with banning jailbroken iphones, you can take it to customer service in-game

[void sinew]

I have a serious issues with in app purchase UC. I'd buy 600 Uc by using net banking , amount is deducted but UC didn't credited to my pubg id

[pallid citrus]

Anyone can help me please ?

[undone jetty]

@normal fulcrum ok thax alot

[normal fulcrum]

@void sinew Contact in game supposed for any queries related to UC or other purchase

@pallid citrus Are you getting some error while changing the country?

[pallid citrus]

Yes

I can't change it

[serene axle]

@pallid citrushave u already changed it before

[pallid citrus]

Last time I chang the country from 5 months ago

[void sinew]

@normal fulcrum i had done that it's been 2days no response. I m worried

[pallid citrus]

Yes I changed it one time

[serene axle]

Because if you have them there's a 100 day cooldown I guess

When did u

@pallid citrus

[jagged wharf]

Dude i not getting any assistance to recover account but some of policies got on my nerves and im really pissed off about the unlinkíing thingy .

[storm flume]

If you have encountered an issue with the account unlinking feature, @jagged wharf, please ask in #708032127458869340.

[serene axle]

How long ago did you change ur region

[night cloak]

My region account is UK it doesn’t include change region in basic setting it is worst region ever please i want to change it

[pallid citrus]

More than 5 month

[normal fulcrum]

@void sinew Unfortunately, we cannot help you regarding any purchase issues

[void sinew]

Any other way do I contact anyone😢@normal fulcrum

[serene axle]

@pallid citrusseema it's changed now

[crisp garden]

regions cool down is 180 days which is 6 months I'm not sure tho

[serene axle]

It uses ur location to find your region @pallid citrus

[normal fulcrum]

@jagged wharf Always read before you click. And we cannot helo you with unlinking issue. It takes time since there are thousands of lost accounts

@void sinew you can contact them on [e-mail]

[pallid citrus]

So what I should to do now?

[serene axle]

@pallid citrus what region are u currently in and to what region you wanna change it

By currently in I mean ur residential country

[pallid citrus]

My region in the account is South Korea . I want to change it to my current country Syria

[serene axle]

Oh

Seems complicated

Ask the mods

[pallid citrus]

Yes

Who is the mods?

[night cloak]

My region account is UK it doesn’t include change region in basic setting it is worst region ever please i want to change it, someone help!

[pallid citrus]

Moderators?

[normal fulcrum]

@pallid citrus Is it giving some error when you try to change the country?

[pallid citrus]

Yes

I will send a picture

[serene axle]

Guys with blue names are mods

[jagged wharf]

ik it takes time and I appreciate every single one who’s working on that issue but the thing PUBG is the most played game ever the the prob should be solved immediately thats my point. @normal fulcrum

[serene axle]

Like kira

[normal fulcrum]

My region account is UK it doesn’t include change region in basic setting it is worst region ever please i want to change it, someone help!
@night cloak Changing region is not possible in UK

[crisp garden]

@pallid citrus this?

[serene axle]

@normal fulcrumif I report my problem in customer contact in-game will I get a solution?

[pallid citrus]

Look at this @normal fulcrum
Parameter error

[crisp garden]

It takes 180 days/6months to change I'm not sure tho

[night cloak]

@normal fulcrum so you can’t do anything? I don’t want this worse region

[normal fulcrum]

@jagged wharf As you already know, most of the countries are under lockdown amd there are very few manpower working. They are human and they can't work 24x7.

[serene axle]

60 days @crisp garden

60 days is the cooldown

[pallid citrus]

@crisp garden yes this

[normal fulcrum]

@pallid citrus Can you share a screenshot of the error?

[serene axle]

I can't even change my region too lol
I reside in India so it says due to copyright issues your current location is ur region and you can't change it duh

[normal fulcrum]

@serene axle You can try reporting it as a bug

[pallid citrus]

Jus said " parameter error"
No thing more @normal fulcrum

[serene axle]

I already reported it in #old @normal fulcrum

[serene axle]

It's quarantine so if I don't get to play now I won't have time later

;-;

[pallid citrus]

Here is the screen

[serene axle]

Plus back before when my game ran smooth if I use recorder then the game lags too

[normal fulcrum]

@normal fulcrum so you can’t do anything? I don’t want this worse region
@night cloak Some options are available in selective region due to law. We cannot do anything regarding that

[pallid citrus]

@normal fulcrum

[crisp garden]

@serene axle 60 days is for flag I think

[normal fulcrum]

@pallid citrus Ok. That's weird. You can post it in #old and we'll make sure that it is fixed soon

[pallid citrus]

Ok I'll do
Thank you

[night cloak]

@normal fulcrum what should i do now only i have choose delete account i spend 2 years for this account is that easy to delete it! , can you transfer data to another account on another region?

[serene axle]

If I do this routine repair I won't have to download any maps or resources pack after the repair right? @normal fulcrum

[normal fulcrum]

@night cloak Contact customer support in-game

@serene axle It will delete only the lastest update. Maps and resources won't be deleted

[serene axle]

Ok

[night cloak]

@normal fulcrum i did too many times they didn’t help i see only ending chat with them

I purchased $25 worth of UC, 2 days ago, and was charged 3 times, and for no UC, and now whenever I get any UC it disappears. I contacted in game them but they didn’t respond. It’s been 3 days. This is so frustrating. Does anyone know another place I can get help.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @slow sandal.

[night cloak]

@night cloak buying UC from an untrusted resource will lead to UC deduction

I bought through Apple store!

I don’t use anything else except Apple store.

If so you can contact customer service from in-game @night cloak

I did! No response.

They'll reply you

[harsh quest]

How to fix frame drop in mid end device even i try routine repair still not working

:'

Sad

[pallid citrus]

@night cloak when they will reply to me for my problem?

[blazing sorrel]

My account was hacked, please reply to me quickly, please

[rustic carbon]

My account was hacked, please reply to me quickly, please
@blazing sorrel how!

[blazing sorrel]

@rustic carbon Someone hacked my Facebook and deleted all friends. I can only login from the email

@rustic carbon Can I communicate with an addict, please

[vivid merlin]

@blazing sorrel please read #faq 2.8

[blazing sorrel]

@vivid merlin I do not speak English well

@vivid merlin What is the meaning of speech?

@vivid merlin Where are they addictive?

[vivid merlin]

addictive?

admin?

[blazing sorrel]

@vivid merlin yah

[night cloak]

Ive reached crown tier why can’t I collect my tier protection cards ???

[vivid merlin]

@night cloak it's a bug right now

@blazing sorrel you can ask a mod about this

[night cloak]

@vivid merlin when will it be fixed things are getting tense right now in game 😂

[blazing sorrel]

@vivid merlin Where

[vivid merlin]

@night cloak idk when it will be getting fixed yet sorry, pro tip camp to keep ranking

@blazing sorrel you can ask in here and a mod will be with you soon to answer you

[sand path]

Contact your respective social media support to recover your account. @blazing sorrel

[blazing sorrel]

@vivid merlin Yes, I am asking now and asked yesterday, but no response came. I am afraid that I will activate the hacking in my account. My account is very strong and most of the weapons are developed for the killing message.

@sand path I tried it but it didn't work

[sand path]

Contact customer service in game and follow these steps

[blazing sorrel]

@sand path Please can you send an addict to come

[sand path]

Addict?

[blazing sorrel]

@sand path admin

[sand path]

We can't help with account security related issues

Only customer service ingame can.

[blazing sorrel]

@sand path I tried in every way, but it was not signed. The last solution is to communicate here with the addictive I have all the information for the purchases

[unique minnow]

my account was hacked by someone at last i recoverd my fb acc bt he added twitter with that I'm facing lot of problems like while I'm playing he is logging and irritating me and he is using my uc also plz remove twitter account id from my account

[blazing sorrel]

@sand path What should I do, will I get my account stolen from me or what?

@unique minnow meee toooo

[unique minnow]

@blazing sorrel ingame they are not responding literally I'm trying from yesterday

[teal acorn]

HII

[blazing sorrel]

@unique minnow Me and my account are also in complete danger now

[unique minnow]

at last i posted on Twitter also

[blazing sorrel]

@unique minnow I have this problem, too, and I am trying to communicate from yesterday, but to no avail

[unique minnow]

@blazing sorrel then what we have to do

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @blazing sorrel @unique minnow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing sorrel]

@unique minnow I don’t know, I’m too afraid because my account is in danger now

[storm willow]

Read #faq 2.5

that’s the only procedure

[tardy yacht]

@bold siren when is the new pubg mobile update so you can unlink your account?

[bold siren]

We don't have information regarding that, @tardy yacht.

[unique minnow]

@storm willow already i tried this bt there is no response from the team

[elfin canopy]

What's the issue? @unique minnow

[unique minnow]

@elfin canopy someone hacked my acc bt i recoverd my facebook account bt he added twitter I'm unable to un link that and I'm facing lot of problems like while I'm playing he is logging with that I'm returning to lobby

[zenith light]

hi there
any mod available here ?

[elfin canopy]

Refer to subpoint 2.5 of #faq, keep your details ready, @unique minnow

[night cloak]

@zenith light please do state the issue

[unique minnow]

@elfin canopy already i did it bt there is no response from the team

[night cloak]

Please be patient. They'll contact you @unique minnow

[elfin canopy]

@unique minnow

[slow bison]

help

help

help please please

[elfin canopy]

How may I help you? @slow bison

[polar marsh]

@zenith light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow bison]

@elfin canopy I had my account linked to Face Center, Kim Center and Elvis. I plan to disable it and by mistake I deleted the data from Kim Center

[elfin canopy]

Ehh. What's that?

[slow bison]

@elfin canopy Please help

[elfin canopy]

Do you speak Arabic?

[slow bison]

Yes

[elfin canopy]

Wait patiently,@slow bison . They'll contact you soon.

Join MENA server,

https://discord.gg/pubgm-mena

We don't provide assistance in Arabic, @slow bison .
I don't speak Arabic, you may join MENA server for it.

[slow bison]

@elfin canopy Shawkat My account is back

[elfin canopy]

Is it back? @slow bison

[slow bison]

on

[chrome sentinel]

Five days and you did not answer me for customer service because of my lost account. I am overwhelmed enough. I want one of the officials at once. Otherwise, I will gather all the people who lost their accounts due to the canceling of the link and go to the police. All the money that we shipped on our accounts will not go to waste. I will tell the police.

[slow bison]

@elfin canopy No

[crisp garden]

@chrome sentinel wait for their answer. There are thousands of people having the same issue

[storm flume]

Please refer to this channel's pinned messages for further information, @chrome sentinel:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[shy igloo]

From past 9 days they are not answering just compelling us to create new ticket .

[elfin canopy]

Mansi ---> pinned messages

[shy igloo]

Already seen @elfin canopy

[chrome sentinel]

@crisp garden Please refer to this channel's pinned messages for further information, @chrome sentinel:

▫️ Android: Click on the channel name and select Pins located at the top.
▫️ iOS: Click on the channel name and select Pinned Messages located at the bottom.
▫️ PC: Click on the pin icon located in the top-right of the channel.

[elfin canopy]

English, @chrome sentinel .

[shy igloo]

@elfin canopy tomorrow is the last day to register for pmis

And still i dont have my account back

[elfin canopy]

It's not upto me, @shy igloo ! Can't help you much.

[crisp garden]

@chrome sentinel ??

[shy igloo]

The admins are also not replying @elfin canopy

[elfin canopy]

It's not even upto admins, only customer service can help you, @shy igloo .

[shy igloo]

And its worst customer service support i have ever encountered to be very honest.

[chrome sentinel]

I want to speak with an official looking at my case personally. I spent a lot of money on my account

[elfin canopy]

[e-mail]

@chrome sentinel ^

[crisp garden]

I think that only refers him to the customer service but worth a try

[elfin canopy]

Well In-game support or this mail is the only way to contact officials regarding this case.

[chrome sentinel]

I want one of the officials here to look at my case

[tender rapids]

Theres an event that u can't seem to get in my account, th

[storm flume]

Please refer to this channel's pinned messages for further information, @chrome sentinel:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[elfin canopy]

Events are region specific, @tender rapids . It depends on your in-game region.

[slate monolith]

Where we have to submit the form for Minors for PMIS 2020 In India?

[spring zephyr]

@slate monolith Join the Indian PUBGM discord server from the #613267301243944960 Under the partnered server section and ask this question there in the #PMIS-Support

[frigid beacon]

Hey

How can i get my account hacked?

I tried to chat inside the game but no one answer

[humble plinth]

I need to unlink my twitter suspended account!

[storm flume]

If you have encountered an issue with the account unlinking feature, @humble plinth, please ask in #708032127458869340.

[empty harbor]

I was facing frame drop issue, tried repairing doesn't worked, I reinstalled it and it worked but what updates should I install now?

@elfin canopy I reinstalled the game and now frame drop is fixed but what updates should I install now? I'm afraid that it will become same as before after update. Plz help

[elfin canopy]

What do you mean by "what updates"?

You installed it from playstore, Right?

[empty harbor]

@elfin canopy Yes I redownloaded and frame drop is fixed now

But I have to download resources pack, and it will give drops again

[keen thorn]

Why the customer service is giving auto generated email replys.Those aren't helping at all.

[solemn cloud]

what is the reason

[elfin canopy]

Lower specs devices can skip resources pack, it's not essential. It contains skins and outfits.

[empty harbor]

@elfin canopy im using Snapdragon 835 with 6 gigs, it's a flagship device from moto

[elfin canopy]

As you're playing on Snapdragon 835, it shouldn't be an issue, but you can still skip it if you feel like it causes low fps

[empty harbor]

Okay, can I uninstall them later? @elfin canopy

[azure folio]

i cannot collect crown tier protection card.. im on crown atm...

[elfin canopy]

It means you can not spectate the players as the highest no of spectator limit has reached.@solemn cloud

It a bug. You may post it in #old , @azure folio

[stiff perch]

I logged in today and read the mail; it said to contact support and type account lost again. But I’ve done it already and the recent convo is still active, do I just ignore the message the game recently sent me?

[elfin canopy]

@empty harbor Uninstall?

[solemn cloud]

@elfin canopy With all friends like this

[empty harbor]

@elfin canopy uninstall resources pack? Can I do that?

[solemn cloud]

And no one is watching them

[elfin canopy]

No, unfortunately you cannot uninstall resources pack, @empty harbor.

[empty harbor]

@solemn cloud using emulator?

[elfin canopy]

Perform a "routine repair", @solemn cloud

[solemn cloud]

@empty harbor yes

[smoky swan]

My account is going to hack again and again
I habe to chamge the Facebook password to recover my account please help me

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @solemn cloud.

Please refer to subpoint #2.8 in #faq for further information, @smoky swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stiff perch]

I got the system message today saying that they found a problem with my unlinked account and told me to do what I did before, it told me to contact support in-game again, I went to contact the support but the conversation is still active where I provide my information

[storm flume]

If you have encountered an issue with the account unlinking feature, @stiff perch, please ask in #708032127458869340.

[plucky sorrel]

Well i am unable to enter matches now, and on restarting it says "You have been disconnected for too long . So yoh have been returned to the lobby."

[elfin canopy]

@stiff perch if you've already provided the details, you may ignore the email.

[stiff perch]

Do I just ignore the system message?

Okay cheers @elfin canopy

[smoky swan]

Help

My account is going to hack again and again
I habe to chamge the Facebook password to recover my account please help me

[elfin canopy]

@stiff perch wait!!!

[stiff perch]

Hm?

[smoky swan]

What i have to do

[solemn cloud]

@elfin canopy How to do it

[elfin canopy]

@smoky swan recover your media account, refer to subpoint 2.8 of #faq

[plucky sorrel]

Connecting "DNS" did solve the the issue 154140716 but during the daytime (IST) it doesn't help either.

[elfin canopy]

You're Emulator, right? @solemn cloud

[stiff perch]

Is anything wrong?

[elfin canopy]

Emulator? @plucky sorrel

[plucky sorrel]

Mobile@elfin canopy

[solemn cloud]

@elfin canopy yes

[elfin canopy]

I got the system message today saying that they found a problem with my unlinked account and told me to do what I did before, it told me to contact support in-game again, I went to contact the support but the conversation is still active where I provide my information

[idle igloo]

Where we have to submit the form for Minors for PMIS 2020 In India?
@slate monolith
That will be done afterwards,
First qualify for Pmis next rounds

[stiff perch]

@elfin canopy you told me to wait do I have to do something?

[elfin canopy]

Can you explain your above message?

Post the screenshot of the In-game email you received.

[stiff perch]

So I filled my information for unlink problem 3 days ago, today I received a system message telling me to contact support type in account lost and do everything again

Ok

[elfin canopy]

Post the screenshot of the In-game email you received.

[plucky sorrel]

@elfin canopy ^

[elfin canopy]

Perform a routine repair, @plucky sorrel

[stiff perch]

I cant see it, I just read it but didn’t delete it

[elfin canopy]

@solemn cloud refer the bots message to get access to Emulator channels.

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, .

[stiff perch]

I might have to ignore it

It told me to do everything again but the conversation that I had is still on

[solemn cloud]

@elfin canopy ؟

[stiff perch]

As far as I remember the text it said: Hello account name we have found the problem with your unlinked account, please go to the settings - customer support - contact - type in account lost

It was straight on system message

[elfin canopy]

I got the system message today saying that they found a problem with my unlinked account

As you said, they found a problem with your linked account, I think you should do as the instructions were given in the mail.@stiff perch

,@solemn cloud did you read my message?

[stiff perch]

I typed account lost but it does nothing since the 1st conversation is still running

[solemn cloud]

@elfin canopy no

[elfin canopy]

Read it please!

[solemn cloud]

okay

[humble plinth]

I want to unlink my twitter suspended account

[elfin canopy]

Try starting a new conversation, @stiff perch

[stiff perch]

It doesn’t give me an option to do so

[elfin canopy]

Unlinking feature has been disabled as for now, @humble plinth .

[humble plinth]

@elfin canopyoki

[elfin canopy]

Can you post a video clip, @stiff perch ?

[stiff perch]

It contains account private info; may I screenshot and blur the info?

[elfin canopy]

Sure

[stiff perch]

Test

@elfin canopy is everything ok?

[elfin canopy]

You sure the mail said "problem with unlinked account"?

[stiff perch]

Yes

It told me to contact support and type account lost then click no it didn’t help

[flat gale]

Me to i told unlinked accout , and i'm waitting answer from 7 days . What can i do ??

[storm flume]

Please refer to this channel's pinned messages for further information, @flat gale:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[elfin canopy]

@stiff perch, This mail?

[stiff perch]

Yes

[elfin canopy]

You may ignore it if you've already provided the information.

[stiff perch]

Okay thanks @elfin canopy

[lime harness]

Hi

[elfin canopy]

Hello, @lime harness! How may I help you?

[lime harness]

first i using translate

[polar marsh]

@lime harness:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky locust]

Can i talk to any admin? Regarding PMCO

@lime juniper

[plucky sorrel]

??

@night cloak Hey you there?

[night cloak]

@plucky sorrel yeah

How may I help you

[plucky sorrel]

Well yesterday you told me about DNS settings . That did help until i logged in today morning and i encountered the same issue even with DNS on .@night cloak

[night cloak]

On WiFi

[plucky sorrel]

Yes

[night cloak]

I was about to do some Brothers in arms matches and checked out missions and it said that i already have 3 of them done. The funny thing is i havent played with anyone else but my boys from the clan in last two - three months. 🤔 Is that a bug or something¿

@plucky sorrel restart the WiFi and your device also clear the cache of the game and check

[plucky sorrel]

@night cloak also did the routine repair 2 times but that just sorted the loading screen issue but made the gameplay worse even with 40-60ms it's like 600ms gameplay

Everything seems to be glitched

Teammates voice crack , landing glitch , loot get into bag about 2-5 seconds later and if i restart it says disconnected for too long so returned to lobby

[night cloak]

Seems like it's because of the heavy internet traffic in your ISP

Try using mobile data in the morning and WiFi at night @plucky sorrel

[storm tangle]

I want to report a cheater

[storm flume]

Hello, @storm tangle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[plucky sorrel]

But if that's the case then everything should load a bit late why is it only with the game?@night cloak

[brave venture]

eSports support ?

[sand folio]

Hello i have a problem with my game. My graphics wont lower down i want to ahve my graphics smooth and low but i stays balanced and medium no matter whut i do. Plz help me. @night cloak @polar marsh

[brave venture]

I have a doubt regarding eSports management rules in India . Whom to contact?

[night cloak]

So if i maked the survey befoure the sandstorm update i need to do another one?

[quaint raven]

Hello guys, I submitted a complaint that my account was disconnected, and it has now been a week, and I received a message saying a mistake in the closed account, and I contacted support and customer service was limited to answer me

[sand path]

@brave venture ask an admin in the Indian server.
https://discord.gg/UqQGA6T

[reef wind]

Hola, me encuentro con un problema al chatear. Todo lo que hace un chat juntos, el servidor debe preocuparse por ello.

[crisp garden]

@reef wind can you translate it in english

[reef wind]

He probado todos los idiomas por favor

Hey, I'm having trouble chatting. The conversation is troubled, I have tried all languages

[crisp garden]

No ads here

[spring zephyr]

@placid fjord Stop.
Selling PUBGM account is not allowed here.

[reef wind]

Belize, I need help

Please ask for help on this topic

[true quiver]

help

[spring zephyr]

@true quiver Please State your problem.

[torn sparrow]

Hi there , i boutgh Carlos Voice , but it doesnot make any mark on screen , like Enemys ahead and when u use this voice instantly some warning Mark appears on screen

But when i tap On me voice while game it doesnot show mark on screen for my teammates and for me also

Waiting for your support about how to solve this bug/problem , Thanks in advance

[uneven zodiac]

i have problem - i not got events of RAMADAN its not show up - HELP!

[spring zephyr]

@uneven zodiac Some events are region specific. So you might not get it cause you are not in that region.

[uneven zodiac]

i from Egypt and all my friends from Egypt too

i from same region

[storm willow]

@uneven zodiac what’s your ingame country ? Check in settings

[night cloak]

Is the ranking system bugged or what? I got only 4 points after surviving for 16 Minutes on Middle East Duo (TPP) Platinum I

[uneven zodiac]

i will check it and back to u

[night cloak]

@sand folio disable the auto graphics in the settings

[weary forum]

is pubg mobile kr available on japan play store ???

or can i download it from japan google play acc

@hollow nexus

[crisp garden]

Try to look in Korean/Japan play store

[tight saffron]

Help accaunt lost

[night cloak]

In Google play

[weary forum]

@crisp garden i have a japan google play acc

@night cloak i dont know a good vpn

[crisp garden]

Go to Japan play store/ the one with Japanese text

[weary forum]

ok

[torpid zenith]

I am not able to collect season reward (protection card) I am already in crown 1 now but its still showing locked ☹️.

[craggy blade]

It is a bug. Please report in #old @torpid zenith

[storm flume]

If you have encountered an issue with the account unlinking feature, @tight saffron, please ask in #708032127458869340.

[brisk knot]

Hey any mod here I need to ask something

[crisp garden]

What is it

[night cloak]

Is the ranking system bugged or what? I got only 4 points after surviving for 16 Minutes on Middle East Duo (TPP) Platinum I

Lost 16 points after surviving for 7 minutes

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk knot. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@night cloak check the pinned message for how the new point works(k/d)

[brisk knot]

My 1 friend login in phishing link and someone added 2nd link in his account that is twitter (now there is 2 login) one who hacked my friend account and my friend so one day that phisher who hacked my friend account credentials.. He Ban my friend I'd idk how but maybe he used cheats on my friend account

[night cloak]

@night cloak I’m not talking about K/D, I’m talking about tier points

[craggy blade]

@brisk knot Contact customer service.

[brisk knot]

So I got 7 days ban? But I never played with my friend who used hack/cheats

No no my friend left pubg

I'm just asking there is 2k+ synergy so I get ban?

[craggy blade]

@brisk knot You played with hacker that's why you got banned.

[brisk knot]

@craggy blade No my friend is legit someone got his account and ban his account by using cheats

[craggy blade]

[brisk knot]

He login in one website (fake one for reward)

[craggy blade]

Either it's someone or your friend. You played with a cheater that's why you get ban @brisk knot

[night cloak]

What about my issue

Please don't bypass chat filter @night cloak

Ok

Now what

[brisk knot]

@craggy blade no noo that person don't use hacks to make other people game worst , he just activate hacks and id got ban in lobby I guess

[polar marsh]

@wintry cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

U don’t know the answer to my question?

[storm flume]

Please refer to subpoint #3.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

How to get my partner pose ?

[zealous trench]

Please help, For some reason I can't play the game normally until 2019, but all of a sudden I'm starting to see this eternal boot.

[night cloak]

@night cloak you need to have a synergy of more than 1000

@zealous trench it's due to the unstable internet connection

[zealous trench]

@night cloak It was until 2019 that I had never had such problems.

[uneven zodiac]

i not found region option ! @storm willow

@spring zephyr

[night cloak]

@uneven zodiac your region

[uneven zodiac]

egypt

[night cloak]

@night cloak for outfits and all

[polar marsh]

@steady tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[last pivot]

Hello guys i need help

[uneven zodiac]

i can not change region - to get event ramadan - my region (egypt)

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @last pivot. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@last pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital sluice]

When was the last time you changed your region, @uneven zodiac?

[uneven zodiac]

i didn't

[vital sluice]

Are you on the global version of the game?

[uneven zodiac]

and not show up to change it

i have last version

but not find to change region

to show up ramadan event

!

[night cloak]

Maybe the feature is not in your region@uneven zodiac
Or ask you friends if they have that option

[uneven zodiac]

they have that option but why i not have

[night cloak]

@green igloo is your account banned

[uneven zodiac]

can i change my account setting without GAMELOOP !?

same problem with my iphone

[green igloo]

Yas💔

[uneven zodiac]

can't change region and not find ramadan event

[polar marsh]

@green igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why do I have 0 likes after I had 7000 likes

Can you check that the " flag " used by you and your friends are same

[uneven zodiac]

yes same

[night cloak]

why I am not able to collect tier protection cards?? I am in Ace right now

@night cloak I'm sorry didn't get what you're saying

[craggy blade]

@night cloak It means your total likes are 7000 but in Lobby it shows only recent likes.

It is new feature

[night cloak]

@night cloak seems like it's a bug please do report that in #old with your character id

[craggy blade]

Your recent likes are 0

[humble burrow]

@uneven zodiac Where do you live?

[night cloak]

@uneven zodiac add that in #old with a screenshot, your character ID and your region

@night cloak I will have to wait 6 hours since I reported scope bug of Miramar

@night cloak it will be fixing in the next patch

[uneven zodiac]

ok thnx @night cloak

[night cloak]

@night cloak thanks How long does it gonna take

[night cloak]

@night cloak My amount of likes was 7369 likes before the update, now It just reseted to 0 likes

[solid siren]

i get error

i cant start conversation

[craggy blade]

@night cloak In lobby?

[night cloak]

@uneven zodiac also ask that in the MENA server which is listed in the #613267301243944960

@craggy blade yah correct

[craggy blade]

That is new feature

It shows your recent likes in lobby. And your recent likes are 0 that's why it shows 0 likes in lobby. @night cloak

[night cloak]

@craggy blade could u pls explain it to me I don’t get it

[solid siren]

HOW cani report hacker i have video proof

[night cloak]

Ohhh well thx ☺️

[craggy blade]

Welcome

@solid siren You can report in #cheater-reports

[storm flume]

Hello, @solid siren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@night cloak playing with cheaters will lead to ban; avoid doing this

[pallid prism]

Hello, @solid siren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:wn

[pale rain]

i cant to unlink ^my account from facebook and i am on pc not on phone to unlink it

[storm flume]

If you have encountered an issue with the account unlinking feature, @pale rain, please ask in #708032127458869340.

[pallid prism]

Hi, I lost my account due to the new update. Is there a solution / email and no one wants to help me please soon

[storm flume]

If you have encountered an issue with the account unlinking feature, @pallid prism, please ask in #708032127458869340.

[supple ore]

PUBG should tell you which players were cheating, how the hell will you know who to avoid or confirm next time

[glossy sable]

If we could tell you they were cheating, they would have been banned, smartie.

[sour meadow]

My screen got shrinked from both sides

Plz help anyone

I cant move controls to edge

[bright bolt]

change the graphics settings

[sour meadow]

@sand path

[bright bolt]

theres an option in the bottom

notched, normal, and the other thing

[sour meadow]

I did that to normal

[bright bolt]

basically just-

oh

[sour meadow]

But not fixed yet

[bright bolt]

then maybe its ur phone

[sour meadow]

No @bright bolt

That glitch is occuring after i update @bright bolt

From last day

[night cloak]

Have you tried repairing?

[sour meadow]

Yea @night cloak

I did 4 times @night cloak

First option

I forgot name

[sand path]

@sour meadow you changed the display style

[sour meadow]

How to change again

[sand path]

Notched/Rounded corner / normal

[sour meadow]

Its notched before i did to normal

[sand path]

Ummm change it back

In graphics

[sour meadow]

Ok

[sand path]

Basic **

[sour meadow]

If it will not fix then what should i do? @sand path

Reinstall?

[sand path]

Uninstalling wont fix it.

[glossy sable]

Much harder than you think, @supple ore.

Can't help yourself, can you.

The bot gave you a temporary mute, not ban, @supple ore.

That last word triggers the bot, try saying suspension instead.

[supple ore]

just a simple ask for PUBG to advise their players, a buddy of mine got 7days and we want to avoid that from happening again

people can create multiple accounts and try to friend you

[sour meadow]

Uninstalling wont fix it.
@sand path then what i do
Actually its notched before when this glitch occured then i saw a video to how to fix that glitch they said to do the settings to normal

I did that

But still

[glossy sable]

Play with people you trust, then.

[sour meadow]

@sand path 🥺

[quaint fog]

Selam destek ola bilecek turk varmi

[spring zephyr]

@quaint fog
Please do not use any other language aside from English in this channel. Refer to #613267301243944960 for language channels.

[delicate bane]

@sand path

[sand path]

Yes?

[delicate bane]

@sand path who is responsible at pmco ?

[sand path]

@onyx cairn you know??

Hold on, I'll have to ask.

[delicate bane]

Ok

[rustic carbon]

Hi   Soldier,

Thank you for your patience.

We are glad to inform you that, we made investigations and have made the necessary changes for the account which has fulfilled the requirements of the recovery. By now you should have got your account back. However, if you are still facing any issues with the account, please do contact us back with more details for the same by tapping on "New Conversation" option.
 
If you are currently experiencing any other technical issue, or you have a comment, concern, or suggestion, please send us the exact details (screenshot) and we will gladly assist you as quickly as we can.

Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS Mobile!

Best regards,

Scott K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[storm flume]

If you have encountered an issue with the account unlinking feature, @rustic carbon, please ask in #708032127458869340.

[sour meadow]

@sand path then what i do
Actually its notched before when this glitch occured then i saw a video to how to fix that glitch they said to do the settings to normal
@sand path read this

[sand path]

@sour meadow device?

[sour meadow]

Mi note 7 pro

[sand path]

what was the mode again?

Notched?

The original one

[sour meadow]

Currently is normal

Before notched

But that glitch occured when its notched

[sand path]

Did you try manually dragging the controls back to their original place?

[sour meadow]

Yea

I tried

Too much

[sand path]

Stuck?

[sour meadow]

I login 4 time

And apply repair

[sand path]

And did you try it on notched mode too?

[sour meadow]

Its already notched so i not do notched after

@sand path ^^

[sand path]

Try please.

If it doesn't work, put it in #old

[sour meadow]

Ok

[magic compass]

Can I register my team for PMIS tomorrow or the registration will be closed?

[sand path]

Ask in pmis support in the indian server. @magic compass

[timid plover]

Pubg mobile has one of the best customer support team . I got my lost id back after a week. They really helped me a lot . Thank you Pubg .

[simple cipher]

@timid plover you got it by logging out and logging in again?

[stiff ginkgo]

Good to hear that

[magic compass]

@sand path okk I'll do so..

[sand path]

https://discord.gg/UqQGA6T
@magic compass

[stiff ginkgo]

Anyone facing frame drops in spawn island

[foggy pivot]

Hi

I start new clan and i need member for my clan

[craggy blade]

@foggy pivot message in #clans

[stiff ginkgo]

Go to #clans

[foggy pivot]

@craggy blade i can't write their

😩

[craggy blade]

@foggy pivot you must be level 10

[foggy pivot]

@craggy blade ohh

@craggy blade where o can see my lvl

I*

[stiff ginkgo]

#481204134859505684

[craggy blade]

@foggy pivot message in #481204134859505684

[foggy pivot]

Ok

Ty

[craggy blade]

Welcome :)

[naive steppe]

heyy

after the update my phone gets very hot while playing.... it wasnt like this before the update

[sand path]

#old with device character ID. @naive steppe

[twilit palm]

Hello

My gallery isn't showing up what i do
I already text in game support but nothing happened

[sand path]

Resource packs are downloaded?

[fierce fiber]

Is the unlink glitch fixed coz I want to unlink my twitter account

[storm flume]

If you have encountered an issue with the account unlinking feature, @fierce fiber, please ask in #708032127458869340.

[craggy blade]

Unlink feature has been removed so you can't unlink. @fierce fiber

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy blade, please ask in #708032127458869340.

[tacit basin]

I’m trying to reload uc but I get that message

[slate knoll]

PUBG won’t let me log back into my account

I log into my friends account and I’m trying to log back into my account but it keep saying you previously log into PUBG with Facebook

[violet barn]

I received this after so many days but didn't get my account back. Please help me.

[slate knoll]

It’s supposed to ask me for an email or phone number or password

But when I press cancel it say authorization provoked?

[craggy blade]

You have logged in your account back in facebook? @slate knoll

[storm flume]

If you have encountered an issue with the account unlinking feature, @craggy blade, please ask in #708032127458869340.

[slate knoll]

Yes I did

[unkempt nymph]

And it's not back

[slate knoll]

But when I open PUBG it says you previously log into PUBG mobile with Facebook.wich my friends account

[violet barn]

@elfin canopy please tell us what to do?

[untold summit]

Hey guys please help

I got this message but my account has not been recovered

[river hazel]

I have a problem with my hacker account. I made a solution to this command: 5309453534

[novel garden]

My Twitter acc is hacked and the hacker he can do any thing plz i need to delete Twitter in my game

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @novel garden. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[mortal horizon]

I have a problem with the Sharpshooter achievement. I killed 4 enemies by headshot with the kar98k within 50m but i didn’t get the achievement. I tried it another time and it didn’t even give the achievement. Y PUBG plz help me fix this problem ID: 571676083

[runic canopy]

Why my account is not back

[river hazel]

I have a problem with my hacker account. I made a solution to this command: 5309453534

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @river hazel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[clever lodge]

Why can't I equip rating protection cards please help

[novel garden]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @novel garden. Remember to read through #faq before asking questions in the support channels.

[novel garden]

I need a customer service in arabic language because i don’t know enough language very well

[nova fog]

Why I didn't get my account back after this message???????

[storm flume]

If you have encountered an issue with the account unlinking feature, @nova fog, please ask in #708032127458869340.

[grand hinge]

No response

[night cloak]

They new kd system is for every season or just this season?

[violet barn]

@nova fog same thing happened with me. I got the same message but my account isn't recovered

[nova fog]

@violet barnMy account also not recovered

why is this happening

[night cloak]

@bold siren kindly answer my question