Why can’t I login in. This comes up.
#questions
golden knoll
golden knoll
What does clear cache mean
vivid merlin
@golden knoll go into device settings find pubg mobile app click it click on storage and clear cache
golden knoll
Nvm
I restarted my device
It said try again in 30 seconds
but i got in!!!
I freaked out :/
Lol
vivid merlin
blissful shard
Can anyone help me about dropping FPS while playing?
acoustic inlet
@sharp onyx but still i'm only facing arabic player not anymore with Europe player ... the issue is the are not stop using hack if we are 100 player 99 of them X-ray and 1 bot 😂
viral ocean
Get a better phone
vivid merlin
@blissful shard you can try lowering the graphics also charging your phone while playing can give worse fps
acoustic inlet
the game really going to lose their fan if they not going to take a real move with this ppl
top 100 most of them new account and arab player
viral ocean
Hey i wanted to help a friend, she's facing phising problem
vivid merlin
@viral ocean what's the issue?
viral ocean
Is there a way to get it back?
blissful shard
@vivid merlin I always played loading, Smooth Quality, extreme frame rate, playing very smooth
vivid merlin
did she unIink account?@viral ocean
vivid merlin
can I know what happened to her account?
blissful shard
But even with it in these settings, it looks like it's at 30fps
viral ocean
The bad guy also cant login because of region problem
So nobody is playing her account
vivid merlin
so her account has been hacked?
viral ocean
Her fb account got involved in phising
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @viral ocean. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
viral ocean
Yes its basically hacked
Faq doesnt help
She still can access her account but the pubgm account is moved to vietnamese region
So she must play pubgm vn version
Is there something that she could try?
elfin canopy
What's the issue? @viral ocean
viral ocean
Her account got into a phising website then they changed the region to vietnam
elfin canopy
Changed the region or changed the version to Vietnam? @viral ocean
viral ocean
Idk but she cant play her account in the pubgm global
storm flumeBOT
Please refer to subpoint #2.9 in #faq for further information, @viral ocean. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
viral ocean
So 2.9 is the end?
She just basically needs to play from pubgm vn?
Bcos its already moved?
viral ocean
Ah okay
Thanks
iron basin
New season starts to play a match and boom,get killed bu cheaters😂😂
amber cedar
@iron basin same now cheaters name is like invisible with only special character.
spring zephyr
@iron basin You can report the hacker by using the in-game report system.
If you have any video proofs. Then report the hacker At #cheater-reports .
iron basin
@iron basin You can report the hacker by using the in-game report system.
If you have any video proofs. Then report the hacker At #cheater-reports .
@spring zephyr i highly doubt that the ingame report works,reported many,no one get benned
spring zephyr
@iron basin It does works.
karmic dagger
No
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @shell sigil. Remember to read through #faq before asking questions in the support channels.
shell sigil
Is there an account freeze when using the color inversion mode, which is a feature of OS?
my friend said it is bannable
night cloak
@night cloak check the pinned message
crisp garden
@night cloak new kd formula
elfin canopy
It has been fixed, @night cloak.
elfin canopy
Different how? Is it unstable/shaky?
elfin canopy
You may write about in details and post it in #old along with screenshot or a small video clip, @night cloak
night cloak
Hmm still new kd rule isn't good for many of the players
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.
night cloak
arabic pls
spring zephyr
@night cloak Yes you will get banned for using GFX
Google translate Exists
vagrant onyx
@night cloak copy the message use Translate from english to Arabic
night cloak
ok
vagrant onyx
Than you will understand
dark horizon
can you look somewhere which upgrade weapons come back this season? and when will they come back? or does anyone know if you will get upgrade Uzi again and when?
night cloak
spring zephyr
@night cloak You can report them using the in-game reporting system.
spring zephyr
@night cloak So what's the problem now?
dry trellis
I think my layout is getting changed everytime I log out and log in again
night cloak
so a friend of mine originally unlinked his account with game center. do they have to make a whole new game center or use the same game center that they unlinked. to get they game data back?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.
normal fulcrum
@night cloak Log in with same game game center account. It will make a new Pubg ID. Share that Pubg ID with customer support
night cloak
appreciate it so much @normal fulcrum
jagged fractal
I need help,why can’t i see any recruitment message for classic match in recruitment channel
Im only seeing room recruitment
twilit burrow
i have an idea why dont you put ninja turtles skins in the next season
dark horizon
hey my girlfriend had accidentally pressed lock player because she wanted to reply to a message in the flames so i was thrown out of the friends list and our 7000 points were deleted which means i can no longer add you as a partner and you can no longer have the title somehow undo that?
crisp garden
Type it there
elfin canopy
No, @dark horizon. You need to increase the synergy again by playing together.
dark horizon
Wow this was a long way for the 7k points :(
rough mesa
Cn somebody help me in matchmaking of tdm in asia server it took too long like 40-50 sec and then bots play against me but in classic matches or in arcade mode the matchmacking is normal it only happens in tdm or say arena training in both tpp and fpp it always show available players but do not go into match till 40 tp 50 sec
Please help
winter drift
Somebody tell me what is this how it's work whats the benifit
rough mesa
If u do this with your friend you will get extra points i think@winter drift
honest mulch
Does arctic mode kills count towards "on a mission" achievement ??
You know the one with kill specific no with specific guns
winter drift
What kind of points bro rp points ? @rough mesa
coral maple
I'm trying to report a YouTube channel but it's not working?
night cloak
@coral maple report the channel not the video
coral maple
Oh how do I find that?
honest mulch
Does no one here play arctic mode?? Guess I need to find out by myself.
spring zephyr
@coral maple You are sending the video link
You have to send the link of the channel.
night cloak
@coral maple send me the link
In my DM
@rough mesa make sure disable auto match making by language.
night cloak
Can we purchase only 10 or 20uc ?
elfin canopy
Region? @night cloak
night cloak
Asia
elfin canopy
I mean country.
night cloak
India
elfin canopy
Yes, you may purchase it from;
https://www.pubgmobile.com/pay/
night cloak
Wow thanks @elfin canopy ❤️❤️
elfin canopy
You're welcome, @night cloak! Do let us know if you've any other questions regarding the game.
night cloak
@elfin canopy i have some balance in my google play account
How can i purchase with that
elfin canopy
There's no option to pay with Google play balance on that site, @night cloak.
ionic sparrow
We should be able to pick the theme for season battle pass this season is the ugliest yet by far
elfin canopy
However you may get 8 UC from this event, it uses Google play balance.
ionic sparrow
How long do you get the 5-20 silver daily?
elfin canopy
You may use #old to post your feedback regarding the royal pass theme, use appropriate language while doing so, @ionic sparrow.
ionic sparrow
Ok
elfin canopy
There's no option to pay with Google play balance on that site, @night cloak.
night cloak
@elfin canopy where i can find that 8uc bundle ?
elfin canopy
However you may get 8 UC from this event, it uses Google play balance, @night cloak.
Event section, @night cloak.
night cloak
Let me check
naive ravine
Does anyone have extra slots in their clan? 😅 add me....pleaze 😁
naive ravine
Aight thanks 👍
night cloak
@elfin canopy got it thank you ❤️❤️
Did i will get bannes if i play pubgm both on Phoenix os and phone?
Like sometimes on phone and sometimes on pc
crisp garden
Nope. but use gameloop
iron basin
Wow instead of looking at the matter you guys deleted my post.
Did i will get bannes if i play pubgm both on Phoenix os and phone?
@night cloak Phoenix is not recommended only gameloop
@elfin canopy why my post was deleted?
elfin canopy
This channel is intended for PUBGM support (questions regarding the game only).
lime juniper
Please check your mentions and understand that we would not like that content to be visible here, @iron basin, as it might give malicious ideas to others.
iron basin
Please check your mentions and understand that we would not like that content to be visible here, @iron basin, as it might give malicious ideas to others.
@lime juniper i did,i will try to get more info,and provide the players a fair platform thank you
lime juniper
Thank you very much.
opaque remnant
Guy is hacking live on youtube
obtuse forge
Yesterday I gifted elite upgrade to a clanmate of mine. Then he asked me to gift 2 more so he could upgrade to elite upgrade plus. I did. He chose the plus option and yet didn't receive the elite avatar frame nor 25 extra ranks. Why?
Assuming one elite upgrade equals 600UC it made sense to send 2 more resulting in 1800UC.
Here's a screenshot from him before I sent 2 more upgrades to him.
opaque remnant
Who pinged me
craggy blade
It was me. The message got deleted. @opaque remnant
storm flumeBOT
Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @opaque remnant:
:white_small_square: http://bit.ly/37Lgfbm
slate kiln
I'm having an issue wear my team recruitment doesn't display properly. Despite the filters that I set (NA and classic only), the only things that are shown in the team recruitment are custom rooms. Even when all filters are cleared, it still only exclusively shows rooms, and not actual teams.
storm willow
@obtuse forge you assumption is wrong.. you should have send Elite Plus instead
Once elite is activated you cannot enable plus
crisp garden
you can't send 3 elite upgrade to become elite plus as it's different purchases?@storm willow
obtuse forge
He didn't buy the basic elite upgrade because we knew that if he did, he wouldn't be able to upgrade to plus. That's the reason he asked me to send 2 more upgrades.
storm willow
you can send it will be converted to RP points.. that won’t get ‘upgraded to Elite plus’
obtuse forge
He didn't get anything converted to RP points. I'm sure of that.
storm willow
@obtuse forge
obtuse forge
I mentioned that 1) he hadn't bought any RP and used my 3 gifted upgrades to buy the plus option and 2) even so he still hasn't received any compensation like point cards.
storm willow
@obtuse forge ask him to check the inventory or calculate his rank
And once again buying 3 elite won’t upgrade to elite plus
obtuse forge
calculate his rank
We checked. Rank 6.
Besides, if he were to have not gotten anything in his inventory, what are we supposed to do? I'm currently under the impression that I wasted my money for nothing.
Is it even possible to demand refunds?
storm willow
As soon as he accepts the next 2 passes from here, he would have got equivalent Point cards
obtuse forge
Okay, how many points would one point card give?
storm willow
Point card of same value.. please check the inventory
obtuse forge
Yeah, that's what I'm asking... what exactly do we understand under value?
obtuse forge
Alrighty, thanks for the help. If I had known it wouldn't have worked like that (3 upgrades for plus option) then I wouldn't wasted my money. 😅
Again, thanks. :)
storm willow
No problem! Yw
night cloak
@night cloak tap on "rewards" bottom right corner and check
spring zephyr
@night cloak You need to play Atleast 5 classic matches in crown tier to claim it.
spring zephyr
@viral ocean Try Clearing Cache of your playstore.
viral ocean
Ok
polar marshBOT
@fast zenith:
night cloak
Can you tell how did this guy got #73 solo wins hashtag with having no win at all in his region/server
craggy blade
@night cloak He win solo matches in other servers.
night cloak
@craggy blade There's none in his stats. I checked it by myself
short eagle
He has gotten the win in different season
craggy blade
All the servers? Both tpp and fpp? @night cloak
night cloak
@craggy blade yes I can DM you his Character id
craggy blade
What about previous season? @night cloak
night cloak
@short eagle but doesn't it expire in new season?
spring zephyr
Yes It expires
craggy blade
Resets*
night cloak
Guys so there's new thing, King/Queen of Assists. I had 12 assist game a few minutes earlier. I have screenshots. How am I supposed to show them screenshots and tag PUBGMSTATS ? Where?
craggy blade
Oh I got it. He got the title of solo wins previous season and it hasn't expired yet. @night cloak
viral ocean
@spring zephyr thanks, it helped him
spring zephyr
You are Welcome
night cloak
@short eagle okay then, thanks
sand path
Yep
keen timber
I have an doubt , i registered on 9th may for pmis 2020 and one of my teammate was in diamond 1 tier , since the season got reset he got down to gold , is he still eligible?
night cloak
I need Nick change = Shinobi Hero
inland dust
night cloak
@inland dustforgot lol
sleek ermine
Hi I’ve had to redo my controls but for some reason my peak buttons won’t show up when I’m in game
craggy blade
@sleek ermine have you enabled peek and fire? Setting > Basic > Peek and fire
viral ocean
Peek
sleek ermine
ight
crisp garden
Seems the one you enabled is "peek and open scope"
frozen schooner
im in crown and played 3 match but 3 Tier protection Card reward its locked i cant take it why???
sand path
Seems like a bug.
frozen schooner
will i have to play 5 match to get it?
spring zephyr
@frozen schooner If you are in crown 3
Then you already have played 3 matches
It's a bug.
polar marshBOT
@marsh aspen:
frozen schooner
then how can i fix it??? @spring zephyr
spring zephyr
@frozen schooner Report it at #old .
It should get fixed with the new patch.
Not soo sure if it's a bug
night cloak
@bleak scroll could you explain what it is
night cloak
you can report him to discord if he streams in discord @bleak scroll
bleak scroll
he streams in yt
storm flumeBOT
Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @bleak scroll:
:white_small_square: http://bit.ly/37Lgfbm
bleak scroll
he had esp , auto aim , speed hack
and in his server he said that there will be stream again
he deleted the previous stream
do you guys need his discord link ?
spring zephyr
@bleak scroll Report the channel using the above link.
night cloak
@bleak scroll report his youtube channel via that link
lean crescent
Someone who can explain me the new KD System or has some video about that?
night cloak
@lean crescent check the pinned message
wintry storm
change style not working ( colour blind isn't on ) 😑
craggy blade
You mean you cant change the graphic style?@wintry storm
wintry storm
@craggy blade not graphics I mean visuals like Classic , colourful ,etc
night cloak
did you try restarting the game @wintry storm
wintry storm
@night cloak ya 2 times
night cloak
logout and do a Routine Repair
polar marshBOT
@cold sandal:
night cloak
@wintry storm add those in #old detailly with your device name and your in-game character ID
wintry storm
Ok
lofty locust
Hey
Do you know, I wan't to fix in sensitivity settings of movement like slow or fast, when I move to right or left
normal fulcrum
@lofty locust Can you explain what do you mean by fix in sensitivity settings?
lofty locust
@normal fulcrum because, I don't like sensitivity default, I wan't make own, but where I cam set about fast or slow move
spring zephyr
@lofty locust Go to Settings->Sensivity
And set it as you like.
spring zephyr
@lofty locust What do you mean by 3 others?
lofty locust
3 rd person camera
Camera
ADS Sensitivoty
Gyroscope
spring zephyr
@lofty locust Both ADS Sensitivoty and 3 rd person camera
And if you use Gyroscope then you can also Change the Gyroscope as you like
spring zephyr
@lofty locust So you want your moment fast when you no scope?
lofty locust
Yes
night cloak
In camera, no scope
normal fulcrum
@lofty locust You can learn more about it on Youtube
iron basin
So much exicited
normal fulcrum
@lofty locust https://youtu.be/43nsOZPo6X4
Just for your reference
@iron basin Is there anything you need help with?
iron basin
@iron basin Is there anything you need help with?
@normal fulcrum when erangle 2.0 is coming?
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @iron basin. Once we do, we will publish further information in #news.
neon cliff
can u help my friends acc was hacked.
spring zephyr
@neon cliff Can you explain it in brief?
He/She doesn't have access to her/his account?
pearl blade
What does the symbol near my teammate mean?
craggy blade
@pearl blade It is a new feature in 0.18 update. This means that your team has selected hot drops option and he will be matched with players who have selected the same option.
pearl blade
Oh so it means he selected hot drop option but I didn't do that how he came with me
Cuz I'm doing hot drop?
And btw, where is that setting available
iron basin
Then select hot drop or safe and steady
@craggy blade i didn't have this option why?
craggy blade
@iron basin Have you updated to the 0.18 version?
pearl blade
Oh ok thanks @craggy blade
iron basin
@iron basin Have you updated to the 0.18 version?yes
@craggy blade
pearl blade
Is this a bug or what? Am I allowed to do that or I can get banned for that?
iron basin
Can you send a screenshot please? @iron basin
@craggy blade is this limited to mobile users coz i don't play on mobile now?
craggy blade
I don't think so.
night cloak
Can you gift UC using pubgmobile buy / midasbuy
iron basin
I don't think so.
@craggy blade coz emulator players don't have brothers in arms
craggy blade
Yes you can. @night cloak
But use the official website only.
night cloak
How do you do it?
Do I just put their ID instead of mine?
iron basin
How do you do it?
Do I just put their ID instead of mine?
@night cloak yes
craggy blade
@pearl blade This doesn't seem like a bug. But I suggest you to stop doing that.
night cloak
Okay thank you.
That video? How is that a bug? That's been out forever where you jump and prone ?
iron basin
Okay thank you.
@night cloak for midasbuy
pearl blade
But I like doing that. That's why asked
craggy blade
That doesn't seem like a bug
night cloak
Jump and prone has been out forever and it's a game tactic not even a glitch.
pearl blade
Almost 90% of it can be done in real life
craggy blade
Ask any staff member instead
pearl blade
I asked these 2 questions yesterday but no one answered that's why asked today
Am I allowed to ping them?
night cloak
People do it in pro scrims. 😌 it's a game tactic.
There's several movements you can do with multiple buttons.
craggy blade
Go ahead
pearl blade
Idk who to ping lol I'll just ping sober?
iron basin
Use #chat
pearl blade
@bold siren see the video I sent above and please let me know whether I can do that or not
night cloak
I dont need general chat I'm providing support and opinion to a question.
craggy blade
Hi @sand path Can you see the video sent by @pearl blade and tell if that is allowed or not.
vivid merlin
to me it seems fine I don't think it could get you banned or not because you arent cheating you are just jumping then using the crouch animation mid air but you can wait for nadeko to answer 
it also doesnt offer that much of an advantage it's really only good for getting into cover
exotic grotto
If this isn't the right channel please redirect me to the proper one, anyways....
sand path
Its fine. @pearl blade
exotic grotto
I was asking what settings should I change in pubgm, to save battery usage
just wondering...
pearl blade
Oh thanks for the answer :)
craggy blade
Lower the brightness. @exotic grotto
vivid merlin
@exotic grotto change your frame rate having a higher frame rate could drop phone battery quickly same with the graphics
exotic grotto
Ill try that, thanks so much
violet barn
Hi... Doee anyone know if they will bring unlink feature back or not?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @violet barn, please ask in #708032127458869340.
violet barn
@sand path any guess. When?
violet barn
Ok thanks 
hexed jasper
Hello /579357466 even though he is #1 on Europe squads with 33 k/d with average about 20km (longest travel 50 km) speed hacker confirmed ,, i didn't get the pan notice yet neither the avatar // riggs gaming talked about him conqueror in 22 matches ???????? Whats wrong ?
Any one pls!
craggy blade
If he is hacker he will get ban anytime. @hexed jasper
night cloak
You can't transfer Accounts @spring barn
spring barn
i want my brother to play the game with my account but i can not give him my personal gmail....any other method ?
violet barn
@spring barn bro wait until the unlink feature becomes available then you can give your game id to him
night cloak
@violet barn this channel is not for chatting
slate kiln
I'm having an issue wear my team recruitment doesn't display properly. Despite the filters that I set (NA and classic only), the only things that are shown in the team recruitment are custom rooms. Even when all filters are cleared, it still only exclusively shows rooms, and not actual teams.
vivid merlin
@slate kiln clear cache and repair the game see if that works
slate kiln
Will repairing the game reset my sensitivity settings and controls?
I know I'm not the only person that's having issues with Team Recruitment display.@vivid merlin
vivid merlin
@slate kiln I dont think it should reset anything only thing repairing will do is fix some bugs if you are afraid it might you can always screenshot them just in case
night cloak
@slate kiln you can upload the sensitivity settings in the cloud. And after that do a routine repair
loud viper
Help My account was subjected to the account without reason
😓😓
5282915308
ولدxحصه
elfin canopy
What do you mean? @loud viper
night cloak
@slate kiln routine repair won't clear your layout settings
bleak scroll
@night cloak remember that guy?
he started streaming from another channel
and the video is on his channel
night cloak
@bleak scroll in YouTube channel
storm flumeBOT
Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @bleak scroll:
:white_small_square: http://bit.ly/37Lgfbm
bleak scroll
he is live rn
proper pelican
Hellloo support!!! Your royal pass mission is bugged, just had 8 kills in Arctic mode (Kill a total of 8 enemies in Arctic Mode) and the mission recognise only 2 of them, wtf is this?!
proper pelican
ok
night cloak
Also what is your in-game character ID and your region @proper pelican
proper pelican
on Europe, my character is from FB link my fb acc
civic gull
Hi 👋🏻
I lost my account after unlinking,
and when contacted with the support they asked me to contacted from the same account that I unlinking from, but when I starting a new conversation with the support they close it directly, without getting any information from me,
So please suggest a solution that helps me. ☹️💔
elfin canopy
https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175
@civic gull ^ Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding.
civic gull
@elfin canopy I did as you say, but in-game support just closes the conversation.
Do you want to send the picture in English?
elfin canopy
Yes, please do that, @civic gull.
civic gull
Ok, sorry about that
gusty crypt
What...???
civic gull
@elfin canopy
regal hamlet
It's locked no clue
stable willow
Hey....I'm unable to see Dates collection option now....and also the forest dress one
Is it because of location
civic gull
@elfin canopy Any suggestions
elfin canopy
Provide me your UID, Device, country details @civic gull
loud viper
Hello, I have categorized my account in Bebji, can I help?
elfin canopy
Account banned? @loud viper
loud viper
@elfin canopy yb
elfin canopy
For 10 years? @loud viper
civic gull
@elfin canopy the new UID ?
polar marshBOT
@loud viper:
elfin canopy
@civic gull Yes, the one you using to contact customer service.
civic gull
@elfin canopy
UID: 5830012698
Device: HUAWEI nova 2 Plus
Country: Jordan
elfin canopy
Alright. Got it. You may delete it if you want, @civic gull.
civic gull
Not a problem, will you solve the problem?
and I apologize for my bad English 🌹
civic gull
Thank you very much
storm flumeBOT
Hello, @manic forge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
night cloak
Can someone help me? My friend recently was an idiøt and clicked on one of those free uc things in the world chat. Now his account is hacked. The hacker keeps changing all his settings and deleting his friends. He doesn' want to delete his account bwcause he has lots of good things on it. What should he do? (Atm he is trying to unlink his Facebook account and link a twitter one instead.... will it work..?)
Pls ping me if someone has an answer thx
elfin canopy
How many social media are linked to his account? @night cloak
dark horizon
is it normal that i see this or is it a bug because my girlfriend sees nothing there?
elfin canopy
Do you have resources pack downloaded? @dark horizon
dark horizon
Yes
dark horizon
Okay
elfin canopy
You've all the resources pack, right? @dark horizon
storm flumeBOT
Hello, @cloud blade!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
dark horizon
@elfin canopy yes
elfin canopy
Alright.
elfin canopy
If you receive the below in-game email, @tulip spire
Please follow the instructions, as in the video
If you didn't receive any reply, go back and then come again to the conversation
night cloak
@elfin canopy just facebook i think
elfin canopy
@night cloak Does he have access to his Facebook?
civic gull
If you receive the below in-game email, @tulip spire
@elfin canopy
Do you mean me, or someone else?
elfin canopy
I tagged someone else, @civic gull.
Have you done all this?
polar marshBOT
@chilly crest:
civic gull
Yes, and still the same problem
elfin canopy
Where did it stopped replying to you? @civic gull
Try new conversation, @civic gull
civic gull
The conversation still closes
I apologize for being annoying, but is there an expected time to solve the problem? @elfin canopy
elfin canopy
Can you post a small video clip? @civic gull
elfin canopy
Alright. @civic gull, I'll get back to you soon.
fervent aurora
Hello guys .. Is there a way to move account from Vietnamese version to global version .. and if there's a way how many days it take ?
storm flumeBOT
Please refer to subpoint #2.9 in #faq for further information, @fervent aurora. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
heady bloom
@elfin canopy sheesh you're everywhere
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @heady bloom. Remember to read through #faq before asking questions in the support channels.
heady bloom
Anyway guys is there a beta version of this game where I can still play zombie mode
elfin canopy
I don't think so, @heady bloom.
heady bloom
@elfin canopy I heard they're still in the game but they're unlock
And I heard there's a beta version of this game where the zombie mode is available
elfin canopy
No, there's not.
heady bloom
@elfin canopy Is there's anyone else here I can ask
If I'm nor wrong. They have lots of moderator here. Where are they??
vivid merlin
@heady bloom none of the betas have zombie mode there is no exact time when it will come back
heady bloom
I just saw the trailer
elfin canopy
@heady bloom, use #pubg-mobile for conversation
heady bloom
Fine I will
elfin canopy
It's probably a bug, @night cloak.
Tell your teammates to knock you by grenade, most of the time it helps.
night cloak
Is there possibly a list of the supported characters for clan tags? Because I see that they’ve changed it.
elfin canopy
I don't think so, @night cloak.
polar marshBOT
@lunar sandal:
storm flumeBOT
Hello, @paper breach!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
elfin canopy
Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @hollow heath
onyx briar
elfin canopy
Crates or from Royal pass rewards, @onyx briar
polar marshBOT
@celest sandal:
civic gull
Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @hollow heath
@elfin canopy
I do not use VPN !!
hollow heath
Huh
elfin canopy
It's alright.
remote gazelle
I need pubg mobile lite support can someone tag me the channel
storm flumeBOT
Assign yourself the <@&489775622923616277> role by reacting to :regional_indicator_l: in #613267301243944960 to obtain access to PUBG MOBILE LITE related channels, @remote gazelle.
dense token
Am I allowed to do a giveaway for the royale pass to boost my audience?
elfin canopy
@dense token you may contact an admin regarding this.
night cloak
Hey team, i had a game crash issue yesterday. I restarted it but it crashed again frequently for like 2 times
Any Solution?
night cloak
Thank you
sand path
Report teamups in game for now.
tardy grove
Ok
night cloak
@night cloak
cosmic gazelle
Hello,I've a confusion, I was at platinum and I registered my account but now season has changed
Do I've to be at platinum only to play 15 matches which will count or I can play from gold or bronze etc?
its nowhere written in Faq that you've to be in Platinum to play 15 matches from 20th may, my friend said that since the season has been reset, you've to be at platinum again
So I want to know its true that I need to be at platinum again or I can play from gold etc
spring zephyr
@cosmic gazelle Join the Indian Server from the #613267301243944960 under the Partnered server section And ask there in the PMIS support channel if you are talking abount PMIS
night cloak
@spring zephyr link to indian server send
@night cloak ^
How to report players that are teaming up...today I played duo match and they was teaming up with enemys ...how to report ?
@night cloak via in-game
sand path
There is no such thing
tame flax
Wht abt the lag that are increased after 18.0 update ?
vagrant onyx
@humble plinth maybe your game glitched that time
humble plinth
@humble plinth maybe your game glitched that time
@vagrant onyx
I can see my friend's UID
opal shell
vivid merlin
@opal shell clear cache and try repairing game
opal shell
Did it multiple times @vivid merlin
sand path
Let it complete. @opal shell
opal shell
It's being downloading since 2 hours and I'm struggling to play
spring zephyr
@opal shell Try Reinstalling your game.
opal shell
Try not replying until your a staff
violet mist
I get a request timeout when I enter the game. my internet but fiberoptic 100mbps. is there a problem in the game?
spring zephyr
@violet mist Try Changing your DNS To 1.1.1.1 and secondary DNS to 1.0.0.1
It should fix it.
night cloak
How to report players that are teaming up...today I played duo match and they was teaming up with enemys ...how to report ?
@night cloak Wdym? It's even possible?
polar marshBOT
@cinder viper:
cosmic gazelle
Came 9th in Gold 4 and got 0 points
polar marshBOT
@ocean hollow:
main coral
Guys how to get these frames? I have bought rp for these seasons
storm willow
@main coral thats Elite plus Exclusive frames
main coral
@main coral thats Elite plus Exclusive frames
@storm willow
You mean the one that ugrades to lvl50 at once?
spring zephyr
@main coral It's lvl 25 not 50
And yes he meant that
storm willow
@main coral
main coral
I see. I got confused as it was advertised here
gray gate
i cant get my tier protection cards in crown
storm willow
You need to play 5 match to claim that I guess @gray gate
gray gate
I played more than 10 matches
storm willow
@gray gate did you check season page ?
It says reach crown tier only.. doesn’t need 5
storm willow
click Season tab on left and claim it
spring zephyr
@storm willow It's a bug. I think cause many people are facing this same problem.
gray gate
Already tried
storm willow
Can you send screenshot?
gray gate
Sure lemme just finish my match first
hot sand
how to get redeem code
dusty tree
How do I check last season's overall ranking?
viral ocean
Go to season, then click profile
sand path
Overall?
@hot sand there are no redeem codes atm, keep an eye on events, they drop the codes there.
dusty tree
Like, top 100 players of last season, if possible
sand path
Not possible.
dusty tree
Okay, ty
sand path
??
craggy blade
Check his YouTube channel
dusty tree
I just want to see how many points last season conqueror players had, lol
sand path
Take it to #pubg-mobile
craggy blade
You can check on YouTube @dusty tree
inner moss
Top 500 to reach conqueror or is top top 300?
spring zephyr
@inner moss It's top 500 players in a server.
inner moss
Server or region?
spring zephyr
Server
inner moss
Tyvm ^_^
lean crescent
Is there some bug with Mini14 :/ I just died along with my squad because of that
There was no sound and nothing on mini map too
We decided to fall back and in that we crashed into them and died
lean crescent
I am not confirmed is it for everyone or just me so I am trynna ask ;-;
crisp garden
Maybe they have suppressor?
lean crescent
But atleast it should have popped on mini map :/
They were right behind us on the other wall but no sound nothing
gray gate
Can’t collect the tier protection card
hollow iron
jade harbor
How can I leave my crew
spring zephyr
@jade harbor
1)In the main menu, head to the "Crew" tab.
2)Pick the Crew you're ready to leave and tap on them, then tap "Leave Crew".
3)If you're the Crew leader, you'll need to nominate a new leader before you leave.
jade harbor
I dont have a crew tab in my main menu
craggy blade
@jade harbor
craggy blade
Look at bottom right. It's right there
jade harbor
Sorry, I'm back after many months.
craggy blade
No problem
night cloak
Guys please see picture. My rank is Diamond in europe, i once played Middle east and now it shows Gold V on my profile. How is this possible??
spring zephyr
@night cloak You need to play another classic match in europe server.
So it will be back to normal.
night cloak
Ok. Thanks my friend
lament mirage
@sand path
I have a little lag in game ( i mean drop fps )
My device is oneplus 7T and i bought it 3 months ago / what is problem?
polar marshBOT
@sly comet:
storm flumeBOT
Please refer to subpoint #4.9 in #faq for further information, @lament mirage. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@spring zephyr theres no faq 8.4
spring zephyr
AGH sorry my bad
I meant to write 4.8
eternal arrow
My Friend Is Using Spectate Hack 🙃🙃 What Are You Guys Doing?? Like He Is Using Hack In Legit Way No Chance He Would Be Catched 🙃🙃 Like This Many Hackers Come Using Spectate And You Dont Catch Them
craggy blade
You should report him. He will get ban anytime. @eternal arrow
storm flumeBOT
Hello, @eternal arrow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
eternal arrow
@craggy blade He Is Doing Spectate Hack Since Season 9 🙂🙂 No Ban Yet
How Will He Get Ban...? He Is Not Using Hack On Device He Plays He Uses A 2nd Id And Spectates Main Id By Other Device And Holding 9 KD And Saying Everyone I Am Legit
craggy blade
Follow the message by machete @eternal arrow
lament mirage
@spring zephyr
Bro i had another problem
My aim mode is on hold
But sometimes it doesn't work / it is still on tap
Do u know what is problem?
spring zephyr
@lament mirage It happens with me as well.
It's a bug. I think.
Please Do report it in#old.
lament mirage
And also when I'm in the room
I will restart my game but after that i will lose my voice chat
@spring zephyr
craggy blade
@lament mirage it's also a glitch.
storm willow
@lament mirage all the players need to restart to fix voice issue
craggy blade
You restart again it will fix
lament mirage
@storm willow
Sometimes they can't rejoin dude
It is really annoying
When u are playing scrims and tournametns without voice chat
storm willow
@lament mirage It’s due to unstable networks or if you switch network like Wifi to mobile data .. this issue appears
lament mirage
I play with wifi
storm willow
If you switch network, you will face voice issue
storm willow
please repair the client
storm willow
Do you have recordings ?
violet mist
I am having this problem since morning. my internet is getting fiberoptic 100 mbps. But when I enter the game, the request takes time out and does not load even the European server 250ping
lament mirage
Bro a lot of people have this issue
I saw it before
In the feedback bugs
They won't fix anything :)
storm willow
@lament mirage as said earlier please post in #old with video recording/ device info/ char ID
lament mirage
Ok dude
storm willow
They won't fix anything :)
@lament mirage if you hope so, we can’t do anything
lament mirage
@storm willow
Someone wrote it now in feedback bugs :)
violet mist
@spring zephyr Unfortunately, the dns you gave did not work
I don't know what to do anymore. I haven't been in the game since morning
elfin canopy
Can you post screenshot of your latency and jitter results? @violet mist
marble thicket
No one is helping me ☹️
I am unable to purchase UC.
@storm willow @night cloak someone help
night cloak
@marble thicket change the password and try again
violet mist
the game does not load in any way. I get a request timeout and other connection error.
@elfin canopy
elfin canopy
Can you post screenshot of your latency and jitter results? @violet mist
spring zephyr
@violet mist Download the speedtest by ookla app from play store
elfin canopy
Internet test results.
violet mist
ah okay
elfin canopy
Along with jitter and latency, @violet mist
violet mist
is this ?
violet mist
I'm playing from the computer emulator...
how can i connect cellular?
I have never had such a problem this is the first time
night cloak
Please do ask that in #emulator-support @violet mist
serene axle
Hey there
My graphics setting in Smooth+Extreme
But since today my game's fps drops.I feel like playing in smooth-medium graphics
It happens during waiting time before plane takes off and when enemies are near me notably close combat
It's been like this since today
Hope someone has a solution
sand path
@violet mist looks like you're on a vpn
upper sedge
do you get banned for using vpn?
night cloak
Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.
@upper sedge
serene axle
Seems no one has solution to my problem
upper sedge
where do I contact cs?
storm flumeBOT
You can contact the customer service via the game settings, @upper sedge. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
@serene axle can you check that the auto graphics adjust is turned off
upper sedge
well the automated response in customer support doesn't help a bit
can anyone help me with it please? I need to know if I'll be banned for using vpn to get better ping
ok nobody wants to help me cool
night cloak
We don't recommend VPN
upper sedge
yes you do not recommend It I get it but do you get banned.
plucky sorrel
Hey can you help me with this error code that i get everytime I login into the game on WiFi 154140716??
@night cloak
upper sedge
I had it this morning, it was fixed after i restarted my phone and wifi @plucky sorrel
cosmic cape
When will the bluehole mode and guncraft release?
polar marshBOT
@vapid tundra:
plucky sorrel
This happens each time i login during daytime (IST) and regarding the Wi-Fi there's no problem with it but when it comes to PUBG it doesn't respond.
Meanwhile from 12:30 a.m. to around 8 in the morning it works fine!@night cloak
night cloak
@upper sedge not sure whether you get a ban or not. The ping may rise for for
upper sedge
@night cloak okay
cosmic cape
@night cloak when will be the guncraft release?
night cloak
Just a min @plucky sorrel
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @cosmic cape. Once we do, we will publish further information in #news.
cosmic cape
Ok
plucky sorrel
Sure np@night cloak
glossy sable
When will the bluehole mode and guncraft release?
Soon™️, @cosmic cape.
yes you do not recommend It I get it but do you get banned.
You might, you might not. We do not recommend it, so we won't help you if you have issues tied to VPN use.
polar marshBOT
@odd dune:
night cloak
Use a DNS and check if that works if not try a different network (mobile data )@plucky sorrel
plucky sorrel
@night cloak How can i do that? Can you explain a bit?
storm flumeBOT
Please refer to subpoint #4.5 in #faq for further information, @plucky sorrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
plucky sorrel
K gotcha and this won't be any harm to the account?@night cloak
night cloak
It's won't
plucky sorrel
Man , how should i thank you 🥺 this just reduced the loading time to the least it can . Thankssss alot❤️@night cloak
Was literally fed up of this
night cloak
You're welcome, happy gaming@plucky sorrel
marble thicket
@night cloak Already tried changing my password of Google Account
elfin canopy
What's the issue? @marble thicket
marble thicket
@elfin canopy
I contacted In Game Support they said me to contact Google play. I changed my password again after this problem but still this problem existing from past 3 days. But today i was able to purchase Prime Subscription through in app Google play purchase from the same google id, but unable to purchase UC.
civic gull
Hello my friend, what happened to my problem? @elfin canopy
swift stag
If a person deletes his/her social media account that was linked to the PUBG account, he/she was not able to access his/her PUBG account, is there a way he/she can get back his/her account.
Please Help.
shut salmon
Solved, sry
elfin canopy
No answers yet, @civic gull .
I'll get back to you soon.
Try contacting Google support again, @marble thicket .
You may use this link to purchase UC,
https://www.pubgmobile.com/pay/
Yes? @shut salmon
night cloak
What happens after may 19th for Miramar
cosmic gazelle
Why this?
night cloak
seems like you've passed the time limit.
cosmic gazelle
@night cloak I had selected that I'm 18+ still getting this
night cloak
i don't have proper explanation about this but afaik, you should try playing tomorrow
cosmic gazelle
Its a bug?
night cloak
i don't think it is, maybe the 18+ also has it's limit, how long you've been playing today?
elfin canopy
Under 18? @cosmic gazelle
storm flumeBOT
Hello, @arctic kelp!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
swift stag
If a person deletes his/her social media account that was linked to the PUBG account, he/she was not able to access his/her PUBG account, is there a way he/she can get back his/her account.
Please Help.
@swift stag please help.. He/She is not able to play with his/her account.
elfin canopy
How many social media they have linked with their PUBGM account, @swift stag
polar marshBOT
@outer saffron:
dense token
@blazing saddle question regarding a giveaway?
swift stag
One FB which was deleted
elfin canopy
Just FB? @swift stag
swift stag
Yes
elfin canopy
@dense token What giveaway?
@swift stag
I don't think you can recover it now. Try contacting customer service.
swift stag
Hmm.. Ohk thx for the help
elfin canopy
PUBGMOBILE_CS@tencentgames.com
@swift stag ^
swift stag
Ok
pine frigate
Is there a way to create custom rooms QuickMatch style? So they only take one small part of the map like the Quick Match in arcade does?
nova bloom
What does " top 9% " in rankings mean?
haughty cypress
top 9% in the server
nova bloom
@haughty cypress is it good then how can i know my rankong for conqueror?
haughty cypress
when you reach an even higher rank
nova bloom
Oh goshh k thanks back to the grind
elfin canopy
If you've already started a conversation with the customer service, you can ignore that mail and just wait patiently. If you want to follow the mail, you need to select I Lost My Account After Unlinking With Social Media instead of No, they didn't help.
@civic gull ^
young yacht
I died to a hacker and have recorded my death replay which by itself shows the guy is hacking. where can i send it to?
elfin canopy
You may report them via this link,
Additionally you may also report them in #cheater-reports, which will be reopened soon.
young yacht
ty
night cloak
@elfin canopy when reporting hackers does the vedio must have the name and id number shown ? Cause in death reply we dont see that ?
elfin canopy
You can see the name in death replay.
spring void
Death replay doesn't show the ID and Username @night cloak
normal fulcrum
@night cloak It is not necessary to that ign and/or character ID is visible if you wanna report it in game. It will be required if you report it on discord. Still, you can but the issue in #old about ign and character not visible in death replay
pine frigate
Is there a way to create custom rooms QuickMatch style? So they only take one small part of the map like the Quick Match in arcade does?
tough tinsel
Is there a solution yet my account has not been recovered? I have unlinked the link and no longer can log in to my account and have been contacted by a company and have not replied to me
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @tough tinsel, please ask in #708032127458869340.
blazing sorrel
My account was hacked, please reply to me quickly, please
Can I communicate with an addict who speaks the Arabic language
polar marshBOT
@teal dew:
storm willow
@blazing sorrel Check MENA server in #613267301243944960 if you want support in Arabic
night cloak
@polar grove plz if u have any question about pubg or any problem type u r messege hear ...stop dm me I m not mod or anything !🤔
Thank you 🙂 and I dont know u so plz dont dm me
storm flumeBOT
Please do not use any other language aside from English in this channel, @wary owl. Refer to #613267301243944960 for language channels.
polar grove
My phone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version of phone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
My id-563710459
blazing sorrel
@storm willow I can login to my account via e-mail, but the burning person enters through Facebook
@storm willow help me please
storm willow
@tough tinsel if you have followed the instructions in #news dated 12 may, wait for official team to process the request
polar marshBOT
@pure anvil:
blazing sorrel
@storm willow I have all the information that this is my account and purchases
storm willow
@blazing sorrel Login to Facebook app and select logout from all session from settings
polar marshBOT
@polar grove:
blazing sorrel
@storm willow I can not access Facebook at all
storm flumeBOT
Please refer to subpoint 2.5 in #faq for further information, @blazing sorrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
blazing sorrel
@storm flume What does this mean
stable oyster
I hope that you can help me and solve the problem for me. I have set the age under 18 and now he stops playing for a few hours and I am more than 18 and you can check the email associated with the game
My ID: 5161446608
civic gull
If you've already started a conversation with the customer service, you can ignore that mail and just wait patiently. If you want to follow the mail, you need to select
I Lost My Account After Unlinking With Social Mediainstead ofNo, they didn't help.@civic gull ^
@elfin canopy
No, I didn't start any conversation with customer service, they closed it before I started.
polar marshBOT
@night cloak:
night cloak
I am not getting rookie or veterans in brother in arms mode. Its says veterans unavailable and all slots are empty and if I become veteran no one requests. Anyone facing this issue? My cousin didn't face the issue ever. @lime juniper
glass wadi
Hi, I was in a country that is not my country and was changed, but I want to return my country, which I am currently online, I want your help.
elfin canopy
@civic gull you did send your details before. Right?
storm willow
@stable oyster contact ingame customer support
glass wadi
storm willow
@glass wadi you need to wait for the cooldown time
chrome fox
I want to unlink google play from my pubg mobile account @storm willow
storm willow
@chrome fox unlink isn’t possible
elfin canopy
Unlinking feature has been disabled as of now, @chrome fox .
It may return in future.
chrome fox
hope it doesn’t take a long time to return
elfin canopy
We don't have any information regarding this.
glass wadi
@chrome fox I want to restore my country in order to benefit from the new event, which is the voice of the Arab woman
civic gull
@elfin canopy I sent it from another account, and they asked me to contact them from my account that I unlinking
elfin canopy
Click on I lost my account after unlinking with social media
Instead of No they didn't helped
chrome fox
@glass wadi im not an admin lol but u can use vpn and change ur country to the old one , there is no need to keep changing ur country tho
elfin canopy
@glass wadi you need to wait for 57 days.
civic gull
Ok I will try again
glass wadi
@chrome fox I tried vpn activation but it didn’t work for me, i want your help
elfin canopy
You need to wait for 57 days, @glass wadi .
glass wadi
@elfin canopy I was not present in my country and now I have returned to it and want the new event, there is no way but to wait?
elfin canopy
I cannot help you, @glass wadi ! You need to wait for 57 days before changing your country.
@spiral stump ---> #chat
chrome fox
@glass wadi each time you change ur country you need to wait i think 60 days
glass wadi
@chrome fox I know that I have to wait 60 days, but I do not see that I miss the new event, especially because its duration is limited
civic gull
@elfin canopy They ask me for old and new account information, where do I send them while the conversation is still closed ?
chrome fox
@glass wadi bad luck for you man srry
elfin canopy
They closed the conversation again? @civic gull
civic gull
Yas
Is there any communication between you and the support in the game to tell them about my problem?
civic gull
The procedure above has no button inside to communicate with them
elfin canopy
@civic gull can you still send the video. Please!
civic gull
Just moments
violet lotus
<@&639889499718942720> Guys there are hacker in every match ..if we survive the whole game thn only givinf 7/8+ & after that in 3rd match hackers coming killing us & 20- ...what the hell is going on you guys also stopped cheaters report option ...in game reports never work .
night cloak
Guys my account has been hacked i guess where and how will i get help
civic gull
Do you want it like this? @elfin canopy
night cloak
I have to play a tournament and can’t get my account to login
It shows gameplay management something
And the game has been stopped please return after 59 minutes
@somber solstice
@lime juniper
@woven atlas
<@&639889499718942720>
olive gorge
Account lost after unlink system please help me please pleases
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @olive gorge, please ask in #708032127458869340.
ebon maple
I lost account due unlinked feature and I message the customer support with all information they ask but no response is until now is there any way to speed up the process?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @ebon maple, please ask in #708032127458869340.
dark dove
I was in the middle of a scrim when my WiFi spiked I restarted the game and then I couldn’t hear my teammates and my teammates couldn’t hear me both in written chat and verbal. What do I do so that it doesn’t happen again.
elfin canopy
@night cloak Please refrain from tagging the whole staff.
thick needle
is there any forecast to recover the unlinked accounts?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @thick needle, please ask in #708032127458869340.
night cloak
@elfin canopy sorry bro I don’t know what to do ☹️😣 i am unable to play the game
elfin canopy
You need to wait for the given time period, @night cloak .
sand path
@night cloak play with a second account
shrewd heron
Account lost
elfin canopy
@civic gull , can you click on "new conversation" and wait for 5-6 mins, the buttons may appear again.
night cloak
Isn’t there someone i can contact to i can give id if necessary
shrewd heron
Account lost please help me sir
night cloak
If this happens i wont be able to push conqueror
elfin canopy
https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175
Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @shrewd heron .
ebon maple
Dears due covid-19 we are stay at home and wait foe customer service to respond want to play is there any vip paid service? I can’t play another account no friends there and i am playing ranking
elfin canopy
What's the issue, @ebon maple ?
violet barn
@ebon maple i have been waiting for 4 days. They didn't even reply me
ebon maple
Unlinked by mistake
elfin canopy
https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175
Refer to this post and follow the instructions. There's a YouTube tutorial video for better understanding, @ebon maple .
true anvil
Excuse me
elfin canopy
Yes?
polar marshBOT
@true anvil:
fallen anvil
From 5 crates to 5 coupons.
Greedy
ebon maple
@elfin canopy I did all instructions put no response until now
elfin canopy
If you've provided the information correctly, you'll be contacted soon.
You've to wait patiently.
timid smelt
Block my account without any reason 💔
lost urchin
polar marshBOT
@timid smelt:
elfin canopy
Hello,@lost urchin! How may I help you?
polar marshBOT
@lost urchin:
ebon maple
@elfin canopy is there any paid service to get my account faster?
elfin canopy
Nope, @ebon maple! You'll be contacted soon.
civic gull
@civic gull , can you click on "new conversation" and wait for 5-6 mins, the buttons may appear again.
@elfin canopy Still closed
elfin canopy
Click on the previous option and wait for 3-4 mins, @civic gull .
civic gull
Okay
shadow magnet
okay
violet barn
@elfin canopy i experienced this before. If you message too many times to support then they stop responding and close the conversation.
elfin canopy
We are trying, @violet barn .
real geode
@polar marsh hacked account, you need to remove Google’s binding, tech support does not respond, help id - 5101949539
shy mist
@elfin canopy Hello ..I need help
I've 2 emails through which I access Google Play...One of my account has ₹103 as balance but it ain't linked in game...Can u guys provide am option to change the google account ?
polar marshBOT
@night cloak:
storm flumeBOT
Please refer to subpoint #2.8 in #faq for further information, @real geode. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
civic gull
I have waited, and when I chose “ I Lost My Account After Unlinking With Social Media “ There is no button to communicate, and when I chose “ No, they didn’t help “ they Close the conversation. @elfin canopy
elfin canopy
Remove that email from phone and try purchasing again, it'll give you the option to pay from the available email only, @shy mist.
You may sign in again after your payment.
@civic gull even after waiting the buttons didn't appear?
elfin canopy
That wasn't for you, @civic gull .
night cloak
My extreme fps is live high (30fps) it happened after update
civic gull
Sorry, I lost my focus, is there any hope that the problem will be solved? @elfin canopy
bleak saddle
I recalled my second account. It isn't giving me the rewards for the second day login or third day login.
The link sent is giving me warnings for malicious XD
civic gull
Is this real or fake?
bleak saddle
Guys you're confusing me
elfin canopy
Recall works only if you login after certain (probably 25+) days later.
bleak saddle
The recall worked. It gave me the points for 'play a classic march' and 'get in the top10'
solar sapphire
I want to recover my account
civic gull
Thank you for help, is there an official here who has contact with in-game customer service to talk to him? @elfin canopy
elfin canopy
https://discordapp.com/channels/393088095840370689/481200416349224980/710618639115616337
@civic gull ^ Try theses instructions from a new account. Don't start conversation again and again, just wait patiently, the buttons will appear if they're not at first.
solar sapphire
Please guys
elfin canopy
Account lost? @solar sapphire
solar sapphire
Yes
elfin canopy
By unlinking?
young moon
I have never seen a season like this
Every game hackers
solar sapphire
I was a guest
polar marshBOT
@young moon:
civic gull
But we will return to the beginning of the problem and they will ask me to communicate from the account that I unlinking 😓
solar sapphire
Please help me
elfin canopy
Guest account? @solar sapphire
solar sapphire
Yes
civic gull
Thank you for help, is there an official here who has contact with in-game customer service to talk to him? @elfin canopy
Do you suggest anyone here, or does anyone have this authority
bleak saddle
Ummm.... I need help too. If I can redeem that parachute using the recall points, I will get the collector title
stable oyster
please help me with my problem
solar sapphire
@elfin canopy please help me 🥺
storm flumeBOT
Please refer to subpoint #2.1 in #faq for further information, @solar sapphire. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
stable oyster
any help
<@&639889499718942720>
I hope that you can help me and solve the problem for me. I have set the age under 18 and now he stops playing for a few hours and I am more than 18 and you can check the email associated with the game
My ID: 5161446608
lyric elbow
It's been 4 days after the unlinking process has been updated! How long is it supposed to take to gain the account access back? <@&639889499718942720>
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @lyric elbow, please ask in #708032127458869340.
lyric elbow
@storm flume No thank you! I don't want to get muted again!
@lime juniper atleast let us know an intermediate update. Please
shy igloo
@lyric elbow you are facing problem from past 4 days , i am facing this problem from past 9 days
No response
lime juniper
There were 180 000+ players who made use of the unlinking feature and 20 000+ players only from Discord who submitted our Google form. All I can advise you to do is wait patiently. The customer service is working as quickly as they can.
lyric elbow
@shy igloo even I'm facing it since beginning, but it's 4 days ago they've given update
strange thistle
Hello
I have problem with my account in pubg that i didn’t get the country button:( i just have the “ data transfer outside EEA “
lyric elbow
@lime juniper can I ask an another query?
lime juniper
Yes.
lyric elbow
What would be identity verification process???
elfin canopy
It's not available for every region, @strange thistle.
lime juniper
Players living in a country which is a part of the European Union do not get that option, @strange thistle.
shy igloo
@lime juniper we have been waiting patiently only still no progress is there
lime juniper
Screenshot, @lyric elbow?
lyric elbow
@lime juniper I mean to return back our account
strange thistle
I lived in saudi arabia i want to fix this option what can i do:(
lime juniper
I believe https://youtu.be/i6KkgQQrZeo should explain the process.
lyric elbow
@lime juniper but there's nothing there that proves one's identity. No questions regarding the same were asked
like the earlier process asked for purchase dates
etc
lime juniper
Just follow the instructions provided by the customer service.
lyric elbow
That has been done! @lime juniper awaiting your reply!
lime juniper
There were 180 000+ players who made use of the unlinking feature and 20 000+ players only from Discord who submitted our Google form. All I can advise you to do is wait patiently. The customer service is working as quickly as they can.
civic gull
@lime juniper My friend is there a solution to this problem
elfin canopy
awaiting your reply customer service reply.
strange thistle
Is there any one know how to fix my account ?
storm willow
@strange thistle what’s the issue ?
strange thistle
Hello
I have problem with my account in pubg that i didn’t get the country button:( i just have the “ data transfer outside EEA “
@strange thistle
storm willow
@strange thistle if you are from European Union/ account created from EU, you won’t have Option to change countries.
strange thistle
No i’m not from Europe
There is any way th change it!!
obsidian pendant
@storm willow is there any way to change this option inless than month? somehow this option changed and everytime kick me out from the game and tell me that i've to wait 15minutes to login back.
shell sigil
Where is the google form link for the account unlink bug?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @shell sigil, please ask in #708032127458869340.
viscid hearth
احتاج مساعدة من الدعم الفني
regal hamlet
I'm not able to collect tier protection Card I'm already crown 1
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @viscid hearth. Remember to read through #faq before asking questions in the support channels.
storm willow
@regal hamlet please send you char numeric ID
@shell sigil check instructions post from #news Dated May 12
@strange thistle please contact ingame customer support.
marble tapir
I was in middle of a squad rush and I got a message for a soft ban for reason "Modification of runtime game" which I don't understand. First I had trouble logging in for a couple of hours then after 3-4 games, I was soft banned in a middle of a game. Can anyone explain why this happened??
storm willow
@stiff dune try purchasing via https://www.pubgmobile.com/pay/
shell sigil
@storm willow
thank you 👍
storm flumeBOT
You can contact the customer service via the game settings, @stiff dune. Refer to subpoint 5.3 in #faq for further instructions.
night cloak
Why can’t I claim my tier protection cards for making crown tier ?
sinful grail
Can I report a cheater here, or should I contact support from the game?
jagged wharf
is there any support for taking too long to recôver an unlinkèd account ?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @jagged wharf, please ask in #708032127458869340.
jagged wharf
Getting a response takes forever .
I’ve done the step and its been a week since i did please is there anyone can help ?
sand path
If you have provided correct information. You will get it back.
jagged wharf
The issue is taking too long being ranked in one of the hashtags is gone .
And reaching conq this season is barely impossible because of the hackers are taking the top ranks .
So please solve it i want to play .
ebon maple
We invested very big amount of money in the game and when we need the support take too long time pubg!
night cloak
Any problems with the servers?
Hi, I've been trying to recover my account for the past 9 days I'm sure i gave the correct info and did all the steps but It's taking to long to the customer service to respond and one time they closed the conversation and asked to start a new one I'm sure i gave the right info please i want my account as soon as possible I've been waiting for 9 days
ebon maple
Me too
night cloak
This is so unfair I've putted too much effort and money in this game and that's what i get? No response? A bad customer service?
storm flumeBOT
If you have encountered an issue with the account unlinking feature, @idle lintel, please ask in #708032127458869340.
ebon maple
We have the same here bro no response
jagged wharf
Fr the support is weak af taking years to get one .
Wasting money on a game dont worth it
stoic sand
storm flumeBOT
Hello, @stoic sand!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
polar marshBOT
@idle lintel:
sand path
@random bane regarding?
I don't think they allow will allow it.
pubgmobile_business@tencent.com
@random bane there
@night cloak nothing has been reported.
maiden shard
Hey Im having an issue,I cant change my region
polar marshBOT
@main pasture:
maiden shard
I want to change my region but I don’t have the option in the settings
sand path
Can't be changed in europe.
storm flumeBOT
Hello, @main pasture!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
sand path
Your current ingame region is?@maiden shard
stable oyster
Why not help me here ?
stable oyster
<@&639889499718942720>
I hope that you can help me and solve the problem for me. I have set the age under 18 and now he stops playing for a few hours and I am more than 18 and you can check the email associated with the game
My ID: 5161446608