questions

[pearl blade]

Or outside?

[lapis perch]

@night cloak I am getting very high ping in pubg

[pearl blade]

And how to use that, I mean what I need to use that vending machine

[crisp garden]

They are scattered around the map you you need to find them

[pearl blade]

The machine?

But is there any token or something else I need to use it?

[crisp garden]

I don't think so but I'm not sure
Only way to find out is to try it ingame

[night cloak]

@lapis perch do a speed test and post the result here

@pearl blade you don't need tokens, and it can be found in Miramar

[blissful ember]

I am indian player and i get indo server

[sleek aurora]

Kindly help me with this. The screen occurs when I try to log in my account through twitter after entering password. The pubg help bot did not satisfy the query.

[blissful ember]

Whenever i play
Please help

[night cloak]

@blissful ember ask your ISP for an IP reset

@sleek aurora kindly contact the Twitter support

[scarlet bloom]

hello can i get hell from some mod?

@night cloak can you help me with something

[night cloak]

Yeah@scarlet bloom

[lapis perch]

@night cloak

[tired fractal]

is there a way to retrieve old guest accounts? my brother used to have an account back in season 1 on a really old phone and the phone died.

[spring zephyr]

@tired fractal No

[night cloak]

@lapis perch try using a DNS

Or a different network

[scarlet bloom]

@night cloak i filled out everything needed in the customer service i unlinked facebook so i made a new twitter account and filled everything that is needed but then i got delayed for some reason and they are saying if i unlinked the facebook i should make a new account with the same facebook that i unlinked is that true?

[night cloak]

Create a new fb account@scarlet bloom

[scarlet bloom]

@night cloak so if i unlinked facebook i make a new facebook and contact them from it right?

[night cloak]

@scarlet bloom yeah

[scarlet bloom]

@night cloak okay thank you 🖤

[night cloak]

Welcome

[lapis perch]

@night cloak

[sullen ermine]

Hello i need help with m’y account

[pearl blade]

What is point crate in ragegear tdm and how to get radio

[normal fulcrum]

@pearl blade It was an old Rage Gear Mode where you collect points to win. The mode is currently unavailable and might return

[sullen ermine]

@normal fulcrum you can come in dm pls

I can't talk about that here there is personal information

[pearl blade]

Oh but will it return? Because none of the modes that went away never returned except erangel hardcore @normal fulcrum

[normal fulcrum]

@sullen ermine What's the issue?

@pearl blade No updates yet. It might return

[sullen ermine]

Dissociation account

[pearl blade]

So more on the positive side?

[normal fulcrum]

@sullen ermine #708032127458869340

[pearl blade]

Nvm

[sullen ermine]

@normal fulcrum I know I saw but I have a problem with that

[normal fulcrum]

What problem?

[sullen ermine]

I suddenly remade an account as said in the video but I can not put the same nickname and when I contact the customer service on the game it does not say anything to me when I transmit my information

[normal fulcrum]

@sullen ermine You can't use same nickname since 2 accounts cannot have same nickname. You can use some special characters

[sullen ermine]

I really can't talk about that here I have personal information

@normal fulcrum

[normal fulcrum]

That's all i can say. Use another name

[sullen ermine]

my lost account is called Jérémy and my new account is called JérémyGeubel it's my name is first name irl and when I write the message to the responder he doesn't say anything to me

[storm flume]

If you have encountered an issue with the account unlinking feature, @sullen ermine, please ask in #708032127458869340.

[sullen ermine]

@normal fulcrum

[normal fulcrum]

It will take some time to retore your account. Have patience

[sullen ermine]

I don’t know

[twilit rune]

I am not getting the event 'Central Dates' however, my friends who are in the same dormitory, they are having it on their mobile and they have been doing it from the past 4 days

(currently in China, so are my friends right now)

[normal fulcrum]

@twilit rune Events are region specific. Not your current region. The region in which you registered your account

[sullen ermine]

it is not its my problem i ask jsute why the bot does not give a confirmation messenger to say that the message was well taken@normal fulcrum

[twilit rune]

wait wait

I registered my account here within China

with the rest of my friends

we all chose the same region 'Asia' (location was obviously China)

[normal fulcrum]

@sullen ermine Follow the youtube video in #news

[twilit rune]

I am getting the page for ' Central Dates' as an event in 'Recommended area' but in the tab specifically 'Theme tab' it is not showing anything

[normal fulcrum]

Have you tried client repair @twilit rune?

[twilit rune]

not yet, let me give it a try then
I did contact supports in game
while I also updated the game to 'Mad Mirmar update'

let me try client repair, brb

[night cloak]

I also see the central date event but it dosent do anything when pressed ? What happens when I press that tab ?

[twilit rune]

it's supposed to take you to 'Theme Tab'

it should show up there (on normal occasions)

to collect the dates basically

[night cloak]

? What's this nothing happen when press

[twilit rune]

go to 'Themed'

check IF it is showing up there or not

otherwise, you are experiencing the same issue as me

[night cloak]

It takes me to hear there is nothing about collecting dates

[twilit rune]

you are having the same problem as me bro. . .

try repairing the client, maybe it can help (I am doing that right now)

[night cloak]

so they contacted me on the account i made with twitter and told me to make a new account with the same social media (which i did) and i gave them the information of my account i linked with the same social media. is that fine?

[tired fractal]

i cant dismantle these emotes?

[wet wing]

i cant dismantle these emotes?
@tired fractal you can, but you won't get any rewards

[tired fractal]

it doesnt show me any option to dismantle?

[wet wing]

You can dismantle them from inventory

[tired fractal]

how?

[twilit rune]

Okay, so I did repair the client, however, nothing changed @normal fulcrum

[wet wing]

@tired fractal

• Go to inventory
• Tap on dismantle button
• select the emotes

[normal fulcrum]

In that case, contact customer support

[storm flume]

You can contact the customer service via the game settings, @twilit rune. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

respond ??

[tired fractal]

@wet wing it doesnt show that i can select emotes to dismantle

[night cloak]

so they contacted me on the account i made with twitter and told me to make a new account with the same social media (which i did) and i gave them the information of my account i linked with the same social media. is that fine?

[twilit rune]

@normal fulcrum I already did that, it's just that I won't be able to get the permanent cool parachute they are giving out, since the support will definitely take 24-48 hours to respond 😢

thank you I guess

[wet wing]

@wet wing it doesnt show that i can select emotes to dismantle
@tired fractal as far as i know it can be dismantled, maybe they changed it after the update

[tired fractal]

i was able to dismantle some other emotes but not these 2

[wet wing]

Looks it's a bug

[blissful ember]

Im getting indo server and i am indian player please help

[night cloak]

Request your ISP do an IP reset@blissful ember

[blissful ember]

Bro i did reset my ip still same problem

[sharp onyx]

@blissful ember please set your region to India, and also ask your squad to do the same. Sometimes if you play in a squad with someone who lives in NA or has set their region to somewhere there, chances are that you will get the indo server

[daring lance]

Hello. Could you tell me please why I can’t change my flag? It says “try again in 8 days or smth

[dire gate]

Does the unlink feature is coming? I need it badly

[storm flume]

If you have encountered an issue with the account unlinking feature, @dire gate, please ask in #708032127458869340.

[spring zephyr]

@daring lance You can't change your flag twice instantly.
You have to wait for 60days to change it again.
I think you have changed it once before.

[daring lance]

Thank you now I get it

[night cloak]

How do I disable brother in arms?

I accidentally put I was a veteran

But I want to remove that

How?

[limber dew]

Q :Nickname new social media account ?
Ingame name or Google play account name @@normal fulcrum

[devout geode]

What did you link to your new game account, @limber dew?

[red moat]

Is it just me or are the scopes unreasonably rare across all maps?
Especially erangel and Miramar
It's just ridiculous

[spring zephyr]

@red moat No?
But canted sights are rare.

[red moat]

@spring zephyr I spent 5 whole games before I got even a 3x scope IN THE WHOLE OF MILITARY BASE HOT DROP

I don't care about canted sights if* I have to absolutely comb the map for a decent magnifier scope

[night cloak]

Please solve the problem with spectate mode. I want to see who watching me😅

@vital sluice

[vital sluice]

It has been reported, just need to wait for it to be fixed now @night cloak.

[vague gale]

How long will this Miramar haze continue?
We don't like it.
We want to snipe.

[sand roost]

And it causes frame drops for no reason

[humble delta]

Is it just me or everyone is facing this problem of scope not being smooth

I can't snipe due to this

[limber dew]

@devout geodegoogle play games

[slender dust]

hey i need admin help to understand some information

i am afraid if i give you the question i want to understand i will get mute from the bot

@sand path can you help me ?

[sand path]

Yes? @slender dust

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender dust, please ask in #708032127458869340.

[slender dust]

He deleted my message

We'd like to inform you that if you don't have access to the social media account which is now still linked to your game account, you will have to register a new game account with the same platform as the one that is unlinked by you, so that we can recover the game data to your new account.

After that, please provide below information:

1. The new account’s UID which need to link to the same Social Media account as the one that is unlinked
2. The nickname of the new social media account

the first one
Are they asking me to create a new pubg account with the same inlinked one from the old pubg ?
2- are they asking me to give them the old social media account nickname or i need to create a new one ?

@sand path ??

@sand path or did i understand something wrong ?

[sand path]

Yes same unlinked one. @slender dust

[limber dew]

Q :Nickname new social media account ?
Ingame name or Google play account name @sand path

[slender dust]

@sand path So to be clear
i will provide them my new pubg UID that i created with the same unlinked one before and give them the nickname
last question and sorry for troble
i have twitter
do i give them the nickname that starts with "@" or the normal name ?

[sand path]

Yes @slender dust

[slender dust]

@sand paththe @ ??

[sand path]

@limber dew Google play.

@slender dust should be fine, ingame name right?

[slender dust]

no
2. The nickname of the new social media account
they want my social media nickname not my ingame
my social media is twitter
will i give them the name that starts with @ that i use when login in to twitter or my profile username ?

[limber dew]

@sand pathbut i give ingame nickname

[sand path]

@slender dust give them both.

@limber dew well lets see what happens.

[slender dust]

@sand path Thanks so much for your help

[gusty crypt]

My game OBB file keeps on deleting automatically.... What should I do?

[polar marsh]

@wheat otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@gusty crypt is there any antivirus software installed in your phone

[slender dust]

The in game costumer server don't wanna answer
and i must talk with them with this account so how i can start new chat ?

[queen mist]

You know why I love the matchmaking so much? It's because when you're not a good player on silver or so and then you get matched with professional players and you have no chance of winning

I'm not joking

[gusty grail]

@queen mist what are your settings? IE fpp solo Asia

[queen mist]

Loo

Wdym

[gusty grail]

What server, view, and mode are you playing?

[queen mist]

Europe FPP/tpp classic

[slender dust]

The in game costumer server don't wanna answer
and i must talk with them with this account so how i can start new chat ?
@slender dust @night cloak

[gusty grail]

Fpp has few players, you will get matched against players above your tier there.

Tpp should have enemies a little more your speed.@queen mist

[night cloak]

@slender dust they will contact you

[queen mist]

Ah ok so I can't win

logical

[night cloak]

Please be patient

@queen mist if you have any suggestions about the match making please do add that in #old

[gusty grail]

@queen mist you can win, play some quick matches, far easier to learn how to play there. Cold drops in classics hold people back.

[night cloak]

@queen mist @gusty grail you can have the conversations in #pubg-mobile

[polar marsh]

@wild robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty grail]

@night cloak in the pinned message about rp levels, worth adding that some crate openings add rp points.

[night cloak]

@gusty grail sure will be adding soon

[queen mist]

@gusty grail I'm silver 5 in FPP how am I supposed to kill some qonqueror who's playing on iPad with 21 fingerclaw

[limber dew]

@night cloak i make a new social media account which i unlinked

[queen mist]

This is trash

[limber dew]

@night cloakmeans new gmail

[night cloak]

If the one you used previously is Google play then create a new Google ID@limber dew

[limber dew]

Yes i used google play @night cloak

[slender dust]

@slender dust they will contact you
@night cloak IT'S been 2 days already

[night cloak]

Create a new account in Google

[limber dew]

@night cloak means new email/gmail

[night cloak]

It may take some time@slender dust as there's lots of issues related to this

@limber dew gmail

[limber dew]

@night cloakok bro thnx

[night cloak]

Welcome

[slender dust]

@night cloak can't i create a new chat ?

@outer sequoia

[elfin canopy]

Hello, @slender dust! What's your issue?

[elfin canopy]

Follow the steps, @limber dew!

[limber dew]

Which name is given ign or social media Nickname@elfin canopy

[elfin canopy]

You talking about the 2nd point? @limber dew

[limber dew]

Yes@elfin canopy

[elfin canopy]

You need to provide nickname of the new social media (Facebook/Gmail/Twitter etc)

[limber dew]

@elfin canopynot in game name

[elfin canopy]

No, not in-game. As the point states nickname for new social media

[limber dew]

I give nickname my new google play games@elfin canopy

[elfin canopy]

It's alright, @limber dew! That's what you've to provide. Social media nickname

[limber dew]

@elfin canopyok thnx

[devout geode]

By the way, looks like this word "new" is mistake.

[night cloak]

@elfin canopy so i originally had my account with game center so make a new account with the same game center account right??

If I give my I'd to my friend with FB login so he can unlink my Google play account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[iron basin]

Why the moving scope retical cross hair was patched??
It was more realistic tbh,i own a 5.2 magnification scope any its hairline sways like that.😭

[elfin canopy]

@iron basin ---> #old

[slender dust]

The in game costumer server don't wanna answer
and i must talk with them with this account so how i can start new chat ?
@slender dust @elfin canopy

[iron basin]

Why the moving scope retical cross hair was patched??
It was more realistic tbh,i own a 5.2 magnification scope any its hairline sways like that.😭
@iron basin read what i meant😢

[night cloak]

@spring void If I give my I'd to my friend with FB login so he can unlink my Google play account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[spring void]

Unlink feature is currently disabled.

[night cloak]

@spring voidok

[elfin canopy]

https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

@night cloak ^ Refer to this post, there's a YouTube tutorial video about the process

@slender dust What do you want to talk about? Your issue?

[night cloak]

@spring void if this unlink feature come so he can unlink?

oh no i already created it a day ago. watched it already i just needed conformation man appreciate it

What's the usage of AJ ??

[spring void]

@night cloak yes, after it is enable again.
||account sharing is violation of TOS||

[slender dust]

@elfin canopy with the unlinking
i contacted them with my other account and they told me i must contact them with the same account that was unlinked
now when i try start a chat with the other account there is no answer and it's been 2 days till now

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender dust, please ask in #708032127458869340.

[night cloak]

@spring voidok

[slender dust]

@elfin canopy so i think something went wrong and i wanna create a new chat, How ?
i tested another new account later and it worked but i must talk with them from my account

[elfin canopy]

@night cloak AJ what?

[night cloak]

AG

Idk

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[night cloak]

That card at left side of bp

[elfin canopy]

Pinned message, @night cloak

Do as the instructions say, @night cloak.

[night cloak]

Can we buy rp with it ??

[elfin canopy]

It's not mentioned in the details, @night cloak. So I guess not.

[late egret]

is the upcoming event match is solo?

[night cloak]

Ok

Hey frm recent latest updates m nt able to see recruitments

[elfin canopy]

@late egret ----> #701740328670986251

[slender dust]

@elfin canopy with the unlinking
i contacted them with my other account and they told me i must contact them with the same account that was unlinked
now when i try start a chat with the other account there is no answer and it's been 2 days till now
@slender dust @elfin canopy ?

[elfin canopy]

Repair your game, @night cloak.

@slender dust Hold on!!

[night cloak]

Okay

what if i can use my same game center that was unlinked from my lost account?

@elfin canopy Tier reset exact date and time out?

[elfin canopy]

After 00:00 UTC, 13th May, @night cloak

[night cloak]

Thank you. @elfin canopy

[elfin canopy]

You should make a new gamecenter account, @night cloak.

[night cloak]

bruh.

thanks for clearing that up.

[storm willow]

@slender dust https://discordapp.com/channels/393088095840370689/481197473403240451/709707801877807175

Follow this instructions

[polar marsh]

@covert mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @lucid violet.

[sleek pilot]

What time in the philippines will the season end???

[idle igloo]

10 am @sleek pilot

[night cloak]

Four hours and 22 minutes until the new season is released.

[elfin canopy]

#pubg-mobile, please!

[night cloak]

@elfin canopy I don't know if this was directed towards me but I was providing them support with the answer since they were asking a pubg related question.

[elfin canopy]

They were already answered, @night cloak

[night cloak]

Okay..

[scarlet bloom]

can any mod dm me?

[sand path]

Regarding?

[scarlet bloom]

id like to ask for a favor lol

regarding my lost account

[sand path]

You may ask here.

[scarlet bloom]

is there any way you can contact staff so they review my account that i unlînked on accident becouse i would like to get it back so i can push my rank right when the season starts

[sand path]

Did you see the video in #news ?

The new process is quicker.

[scarlet bloom]

im going to go and watch now i filled everything needed in the customer service brb gonna watch

ye i did that but is there any way they review what i typed faster

[neon kettle]

Hi..Please someone help me. Hacker hacked my account and then logged into it and deleted my friend from my friends list. The cooperation points between me and him were more than 1000. Now that I have recovered my account, I found zero cooperation because I added it again. Please I love this game, but I ask you if there is any way to return the cooperation points..Please

[polar marsh]

@neon kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@scarlet bloom I'm sorry, but the discord staff is unable to help with this procedure, only way is either the form or customer service in game.

[scarlet bloom]

@sand path okey im going to wait so long thank you tho 🖤

[elfin canopy]

@neon kettle

Do you mean synergy points?

[lyric elbow]

@sand path the form has been closed right?

[sand path]

@lyric elbow see the fastest process in #news

And yeah, form is gone.

[lyric elbow]

@sand path I've seen and done, but the updated process asks us to create an account and give details and nothing else for confirming the identity

@sand path then what about people who have submitted the form???

[sand path]

Will ask.

[lyric elbow]

Sure, thank you so much @sand path

Awaiting!

[sleek pilot]

Is it another update when season ends?
If it is, how much storage will it use? Like how many megabytes or gigabytes.

[elfin canopy]

No, @sleek pilot! There's no new update when the season ends.

[sleek pilot]

Are you sure?

[elfin canopy]

Yes, @sleek pilot! There was already a major update on 7th May. So no new update when the season ends.
However you may or may not receive a small patch regarding some bug fixes but we don't have any information about it as of now.

[sleek pilot]

Okie thank you . @elfin canopy

[night cloak]

I want to unlink my current email form my account, because I don't use it anymore, and link the account to a new email. Does anyone know how to do this?

[sand path]

@night cloak the unlink option has temporarily been disabled

[night cloak]

Oh oof. Thanks for the help.

Do you by any chance know when it would be enabled again?

[sand path]

No ETA

[elfin canopy]

We don't have any information regarding this, @night cloak.

You may follow #news for it.

[night cloak]

Okay. Thank you guys.

[polar marsh]

@cosmic hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hey

I have need a help

[crisp garden]

What is it

[night cloak]

There is a guy who have gift uc but Idk if this is legal or not

And idk as he have done...

[elfin mantle]

Not legal

It’s a third party purchase

[crisp garden]

@night cloak yes you can gift uc if you have the player id | but you need to buy it

[night cloak]

He says that his brother is a moderator of mobile pubg or something like that, and in practice that he can give uc for free, I did a test and I got there

[crisp garden]

@night cloak it's maybe a scam so be cautious

[night cloak]

@crisp garden yes, in fact he had say who is brother use the ID of players for gift uc

[crisp garden]

@night cloak aslong as they doesn't ask for money or take you to phishing sites

[night cloak]

For now nop, I have give only the ID

So is there an account ban risk?@crisp garden

[crisp garden]

Nope aslong as they bought it in official store

[uneven root]

Hi

My account has been stolen

Can you help me?

[crisp garden]

@uneven root what happened?

[uneven root]

Someone somehow came into my Facebook and logged in pubg

Idk how

But I have linked to twitter aswell

Can you help me to unlink Facebook?

[storm flume]

If you have encountered an issue with the account unlinking feature, @uneven root, please ask in #708032127458869340.

[polar marsh]

@bronze cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@uneven root unliñking is not available atm but you can unlink if it's not your account

[storm flume]

If you have encountered an issue with the account unlinking feature, @crisp garden, please ask in #708032127458869340.

[uneven root]

@crisp garden how

[crisp garden]

@uneven root is the Facebook linked, your account?

[uneven root]

It was my fb but he changed everything

[night cloak]

@crisp garden so if him use the my ID player to gift me a uc is okk and I don't have any risk?

[uneven root]

Email and phone number

[crisp garden]

@night cloak yes

[night cloak]

Yes is okk or yes I have a risk?

[crisp garden]

But they need to buy it from official sites

@uneven root contact Facebook for that

[night cloak]

if person isnt alive when squad wins will they still get reward?

[uneven root]

I can’t

[crisp garden]

@night cloak in event?

[night cloak]

yeah

[uneven root]

I tried to but they ignores the situation

[crisp garden]

Yes

[night cloak]

oh and does the event allow guest accounts?

So @crisp garden

I have a risk?

[crisp garden]

@night cloak nope but they need to buy it from an official site/ store

[uneven root]

@crisp garden can you do something for me plz?

[night cloak]

Okk

[crisp garden]

Refer to 2.8 #faq @uneven root

[night cloak]

why didnt the event start yet?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[vague gale]

When will the Miramar sandstorm end?

[vague gale]

Bad bot.

I want to know when this Miramar sandstorm ends. This was my favorite map and they ruined it.

[elfin canopy]

We don't have any information regarding this matter, @vague gale.

[polar marsh]

@odd pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hey I still cant collect dates in event i have reported also ?

[hollow iron]

Hello

[crisp garden]

Hey

[hollow iron]

Check #media

[crisp garden]

@hollow iron you will not lose match points when killed by cheater/hacker

[tardy grove]

Hi rp time?

[crisp garden]

40 minutes.

[coral leaf]

Really no 3$'s off uc Voucher in playstore !!!?? 😭 😭

[marble thicket]

Can't buy UC, help, Transaction has been cancelled for security risk.

[crisp garden]

@marble thicket try buying here pubgmobile.com/pay

[marble thicket]

@crisp garden I want to buy UC through GOOGLE play Gift card. I already have the balance in my Google account

[neat lotus]

Why no Pan Skin in this RP

[marble thicket]

No one is here to help me ?

[exotic bluff]

My friend was buying RP for his friends, he bought for one and now he wants to buy for himself via Midasbuy and it's now saying system is busy?

[night cloak]

Could be because the season just started?

Cooldown, traffic or something

[chrome olive]

@sand path @sand path

[sand path]

??? @chrome olive

@exotic bluff try later. Probably too much load.

@marble thicket secure your google account. Change passwords etc

[marble thicket]

@sand path changing password will work?

[night cloak]

Which one is more worth it 30 uc or 400 AG/the new currency

[marble thicket]

@sand path please help me soon bro

[chrome olive]

@sand path the name bug is still there

Still it is coming name cannot exceed 14 letters

But i hv 12-13 letters

My friend tried with 8 letters still same thing was coming

@sand path

[chrome olive]

@sand path ?????

[night cloak]

@night cloak
-If you're relying on the 600UC that you get throughout the entire season to get the next season RP, 30UC would be the only valid option or you won't be able to get the next season (which costs the 600UC you've been grinding throughout the season)

-If you don't have to grind the 600UC for the next season 400AG sounds good as it is more than 30UC, the conversion rate should be 1UC for 10AG so it's like they're giving you extra 100AG

Don't take my word for it though just saying

[exotic bluff]

@night cloak So he purchased 600 UC but only got 60 UC?

[night cloak]

Nah nah I'm saying go for AG if you're not grinding the 600

600 is a must if you can't buy more UC

I've been doing that since S8

[exotic bluff]

No, my friend just purchased 600 UC directly but only got 60UC

[night cloak]

Oh crap

I wasn't replying to that sorry

Dragonov was asking whether he should get AG or UC

That's tough

[polar marsh]

@dawn vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome olive]

My name is of 10 letters still it is coming name cannot exceed 14 letters @night cloak

[night cloak]

Yo, I ain't a mod

[crisp garden]

@chrome olive some special characters can take up 2+ letters

[exotic bluff]

Hello, I'm having issues with UC. I purchased 600+60 UC pack for myself and I got only 60UC, I tried to purchase a 60UC pack and my UC got down to 0

[crisp garden]

wait for few hours if not Contact customer support

[sullen knoll]

Can someone explain this new kd ratio? Will it include arcade and arena?

[crisp garden]

@sullen knoll

[sullen knoll]

Ik ik, but when they say all modes, do they mean ALL modes?

[crisp garden]

Yep

[sullen knoll]

That's just weird

Like damn

[gusty crypt]

@night cloak yeah dude...

[ocean musk]

Heloo

Why my acount still can't login?

I'm use ios device

@polar marsh

[crisp garden]

@ocean musk what does it say

[marble thicket]

@night cloak bro you only help me with all my issues. Please look at my above mentioned issue Please.

[ocean musk]

@crisp garden my acount already login in new version, can't login in old versiob

Btw i have already update

Still bug bro

[crisp garden]

@ocean musk look in #news

[storm flume]

If you have encountered an issue with the account unlinking feature, @crisp garden, please ask in #708032127458869340.

[night cloak]

@marble thicket how many times did you purchase? It usually happens if you purchase many times.

[crisp garden]

Just go look in #news can't copy paste the message here

[ocean musk]

@crisp garden but bro in ios device can't use amazon app store

Only android can use

[balmy coral]

@marble thicket u can purchase from Midasbuy

[crisp garden]

@ocean musk you can use Apple app store in ios

[ocean musk]

@crisp garden still eror

Already update

[crisp garden]

@ocean musk Update on the issue with an account logged in with a newer version of the game:

This issue was caused by downloading the game outside of Google Play and later returning to the Google Play game build. May 12's 1-MB patch resolved the issue for the majority of affected players. However, if you are still affected by it, you can download the game from the previous download location you used meanwhile the developers work on a new solution.

[storm flume]

Please ask in #708032127458869340, @crisp garden.

[sudden heron]

New graphics and resolution issue after 18.0 update help

When will they fix it I can't play my game perfectly

[sand path]

@ocean musk device , region and uid

[neat turret]

How to disable sandstorm? It’s ruining the game

[sand path]

No option for that

Atm

[sudden heron]

Nero help my device is capable for handling balance high graphics but the game resolution and graphics are deformed and choppy after the update

@sand path

[ocean musk]

@crisp garden okay bro thanks for helping

[sand path]

@sudden heron, its meant to be that way, to improve performance..

[sudden heron]

@sand path wait I'll send you an image

[marble thicket]

@night cloak i am purchasing royal pass from Season 6 (1800 UC)and that too two times per season for me and my brother. I used to purchase through Google Play Balance.
Today i purchased in one id after that when i logged in the second id to buy 1800 UC, this error occurred.

@night cloak help me bro, i will be really greatful to you.

[gritty glade]

What is this? I can't get my 50 UC back by using this card? Where is my 50 UC discount? @Error403

[night cloak]

@marble thicket unfortunately you need to wait. Because sometimes it doesn't allow to make multiple purchases at the same time.

[elfin mantle]

@night cloak How do I redeem it?

[night cloak]

You need to tag #PUBGMSTATS in twitter,@elfin mantle.

[elfin mantle]

Ohhh

[gritty glade]

How to contact in game support?
The Chat ROBOT is so Irritating,
Please help me

[elfin mantle]

@night cloak Ty very much

[night cloak]

You need to bypass it by typing given questions didn't help, they are not helpful etc, @gritty glade.

You're welcome, @elfin mantle.

[gritty glade]

Ok @night cloak i try

[night cloak]

Okay.

[gritty glade]

Not helpful @night cloak
I hate those robot plz help mw how to contact

They ended my conversation

Plz help me

How to Contact in game support with bypass Robot?

[vivid merlin]

@gritty glade have you tried saying hasnt helped, not working, ?

[gritty glade]

I tried @vivid merlin

They end my chat

[torn onyx]

Can u give more specific details like what qs did you ask?

[gritty glade]

Yes Everything @torn onyx

I am Purchased Royal Pass, but this card is not used.

Give my 50 UC back to me.

@lime juniper

My character id - 5207104731

[stuck trout]

Is teaming in solos punishable?

[vivid merlin]

@stuck trout yes but you need to report them via the in-game report system

[stuck trout]

Alrighty

[vivid merlin]

@gritty glade what happens when you click use?

[gritty glade]

The Royal pass 600 Uc and 1800 UC shown, @vivid merlin

But there is no Option to select this voucher,

Only 600 UC TAB to Purchase

Please dear forward this my issue to Devs.

And please refund my 50 UC@vivid merlin

My character id - 5207104731

[exotic bluff]

A few months ago somebody had bought UC using my card in my account and I reversed the transactions back, I wanted to purchase RP right now so I purchased a pack of 600 UC, but I received a mail in the mail box that I was penalized 600 UC for a previous unofficial transaction. I tried to repurchase, same issue. I got charged twice and got charged 1320 UC (600+60). Can I have a clear answer how much UC/Money will I be charged?

[vivid merlin]

@gritty glade I cant forward to the dev's because I dont work for Tencent however can you tell me what you see when you press use? does it only give a tab to spend or buy uc?

[gritty glade]

When i clicked USE button in Voucher, they going me to The ROYAL PASS PURCHASE Tab,

However, there is no any option to Use this Card /

Only 2 TABS to select

600 UC TAB & 1800 UC TAB

[marble thicket]

@night cloak i tried now after 90 mins, same error i am getting

[vivid merlin]

@gritty glade to get the 50 uc back you need to click use then spend the 600 uc

[gritty glade]

I clicked USE via my Inventory @vivid merlin

I am big money spendar,
That's why i know Everything

[vivid merlin]

so you clicked use bought the pass and it didnt give the 50 uc back?

[gritty glade]

As i said before,

There is no Option to select this Voucher

@vivid merlin

Yes.

But the card is still in my inventory

[night cloak]

It should take 24 hours for you to purchase again,@marble thicket.

[storm flume]

You can contact the customer service via the game settings, @exotic bluff. Refer to subpoint 5.3 in #faq for further instructions.

[proper summit]

Cant we gift someone a normal royal pass with our ingame UC, like we did before?

[sand path]

Nope

[gritty glade]

Where is Option to use ( 50 UC discount voucher card) -

Please give me my Uc to back @lime juniper

My character id - 5207104731

[marble thicket]

@night cloak are you sure bro? I will try again in 24 hours?

[night cloak]

Yeah@marble thicket.

[hybrid lodge]

@night cloak I have for finger control when I using right thumb for aim screen shaking any solution?

[night cloak]

Turn off gyro,@hybrid lodge.

[hybrid lodge]

But can't play without gyro @night cloak

[polar marsh]

@rotund arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hybrid lodge]

Full gyro player

[night cloak]

It's because of it,@hybrid lodge. you need to have your screen stable so it doesn't shake.

[hybrid lodge]

It's happen in last 10 days

Any other solution?

@night cloak

[sharp onyx]

There is a glitch where the screen shakes when using scopes, this making aim quite unstable. Its not because of gyro, because the scope is literally twitching as if some 100 year person is holding the phone with gyro on.

[inland dust]

@sharp onyx it does happen when you are falling from a high place and using the scope/ads the same time and even worse when you are landing on a surface and using the scope/ads the same time though......

maybe problem with some 'micro-particles' on the map

[crisp garden]

Happens to me when proning

[night cloak]

@gusty crypt can you disable that and try again

[amber cedar]

How can i disable canted sight pickup option. @night cloak

[inland dust]

yeah i hate that canted sight option too

[void plank]

i am getting indonesian lobby living in India on wifi

Nyone one can helpme

When on mobile data I am getting Indian lobby

[night cloak]

@amber cedar in settings> auto pick up

@void plank ask your ISP to do a IP reset

[polar matrix]

I need help? Elite Royle pass have Ag/UC choice. Can we buy Elite RP using AG coins?

[spring zephyr]

@polar matrix No you can't buy a Royale Pass using AG

[polar matrix]

Then why give AG instead of UC in RP?

[spring zephyr]

@polar matrix AG is a new currency that you can use to buy Items from the Redeem Section.

It's just an alternative for Silver Fragments.
And they are not giving AG
You have a choice to collect 400AG or 30UC
And choices are always nice.

[tiny anchor]

how is that possible the #1 in squad in Eu server has avg. K/D 36.58 !!

[inland plaza]

Get survive till last ..kd will increase

[gusty crypt]

@night cloak bro I uninstalled it...

@night cloak still not solved

[marble quarry]

@night cloak i cant see the air drops on ground withno smoke and after 10 seconds i can see it please check

[spring zephyr]

@marble quarry You can report it at #old .

[marble quarry]

Ok thanks☺ @spring zephyr

[untold dawn]

Can Anyone Help me on this, I am frustated by it , i have repaired the game 5 times , still this error is coming , no download option on resource pack and all maps size is showing 0.1 mb, HELP PLEASE!!!!

[crisp garden]

@RAGED | AZAZEL#8423 reinstall the game.

[gusty crypt]

What is new of and old kd?

[void plank]

@night cloakIsp told that I have DHCP connection

[crisp garden]

New kd is based on your average k/d per match

[storm willow]

@untold dawn android or iOS ?

[night cloak]

@crisp garden can send here a link?

Cause I have a site when work this guy's who gift uc...

[crisp garden]

@night cloak you can send me in dm

[night cloak]

Okk

[storm willow]

@night cloak please forward such matters to Staffs..
@crisp garden you may tell them the same.

[crisp garden]

This person only asking if razer gold site is legit but ok thanks

[night cloak]

I'm so confused

Creep say yes and Storm no

[spring zephyr]

@night cloak Trust the official Staff Members.

[storm willow]

@night cloak please use this link to purchase UC https://www.pubgmobile.com/pay/

Do not rely on other unauthorised re-sellers

[night cloak]

So, razer gold is not legal, ban it

[storm willow]

@night cloak razer is payment method.. you can use it

Do not use third persons to do payment for you

I have explained the consequences in your Dm

You can create a razer pay account yourself and use that for payment @night cloak

[ocean musk]

@storm willow can u explain the consequences in my pm?

[storm willow]

@ocean musk it’s common knowledge.. if you use unknown person to purchase, they will use stole credit card infos or claim refund and scam you - which will result in account bans..
stolen credit card usage will cause legal issues.. anything more you need to know?

[ocean musk]

Nah, i have customer want buy uc in me, I'm use Itune Gift Card but when i click 8100 uc pay eror sir

Like this

@storm willow what is the reason?

[storm willow]

That UI looks like Android

[ocean musk]

Yes i try with google play card same too

Can u explain?

[storm willow]

iTunes card= AppStore 

[ocean musk]

@storm willow

[sand path]

@ocean musk limit ?

[ocean musk]

Yes

[sand path]

What is the payment method?

[ocean musk]

I don't know why

I use google play card

And itune gift card

Same eror

[sand path]

Check budget in google play settings.

[ocean musk]

200$

And my itune 300$

[sand path]

Increase that?

[ocean musk]

Nope

[sand path]

Not working??

[ocean musk]

And then i try other acount buyer

Thats work

Only one this acount can't not pay

[sand path]

https://www.pubgmobile.com/pay

Try this?

Maybe you've done a lot of transactions

[ocean musk]

This other acount

Oh yah i'm forget, if use pay with ID its work

[sand path]

That's a security measure I think

[ocean musk]

Only login can't do

[night cloak]

@jovial vapor Please reinstall the game from Play Store.

[jovial vapor]

I am getting this, idk whats downloading all this time and how long will it take...its frustrating

Ok

[crisp garden]

I'm just saying that razer gold is legit but you still need to buy in official store

[limber dew]

@Creep

[storm flume]

If you have encountered an issue with the account unlinking feature, @limber dew, please ask in #708032127458869340.

[limber dew]

@crisp garden lost Account nickname ign or social media nickname which one

[storm flume]

If you have encountered an issue with the account unlinking feature, @limber dew, please ask in #708032127458869340.

[limber dew]

@crisp garden @night cloak @sand path help pls

[crisp garden]

@limber dew ign

Id

[night cloak]

@limber dew Aloha! How can I help you?

Another thing

The cc when start?

[limber dew]

@crisp garden but they asked lost Account nickname

[storm flume]

If you have encountered an issue with the account unlinking feature, @limber dew, please ask in #708032127458869340.

[limber dew]

I give account nickname

[crisp garden]

@limber dew yes the pubg account name and id

[void plank]

i am getting indonesian lobby living in India on wifi ..

no issue from isp

coz on pubgm lite ia m getting 20ms

[night cloak]

@void plank Please request your ISP to reset your static IP address, or use mobile data.

[void plank]

i have dynamic ip

[limber dew]

@crisp garden but bro i give them google play Account nickname what can i do

[night cloak]

@void plank Then request your ISP to give you a new IP address from their DHCP server.

[void plank]

@night cloak they said IP will keep changing when u restart the router

[night cloak]

@limber dew Please send another message with the correct information.

[void plank]

They dont have control on it

[crisp garden]

@limber dew the game id and name

[void plank]

see here i should get India as per my IP but getting Australia. I checked my ip on google . iThink pubgm is locating my IP in Australia!!

from 2months i am facing this issue

[night cloak]

@void plank Then switch to a static IP address. The game has filtered your IP address, not sure the main reason for it. But usually switching IP address fixes the issue.

[void plank]

here i am getting nice ms

when i start matchmaking on mobile data I get Indian lobby and about 60-70ms , but while Ingame I switched to Wifi I get 20ms constant

[polar marsh]

@neat girder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limber dew]

@crisp garden @night cloak ok thnx

[night cloak]

@void plank Yes, because you have opened the match using your mobile data. You can either keep switching or basically just use your mobile data while playing.

[void plank]

@night cloak i can but when will it get resolved?

[night cloak]

@night cloak! We always recommend purchasing from this link: https://www.pubgmobile.com/pay. Other sources can lead to a ban.

ok

@void plank It won't resolve on its own. Unless, you make the switch.

and the rp request option is not visible how to fix it?

I haven’t logged in since 2 months, is it enough to get the ID card ? I’ve already got it once a while ago..

[craggy blade]

@night cloak yes

[night cloak]

Got it thx

[night cloak]

are both two website official?

[spring zephyr]

@night cloak Yes

@night cloak You can report this at #old Channel.

[sand path]

@night cloak only use the first one, it's the safest.

There are many fake midasbuy

[spring zephyr]

@sand path The link is the same link as the original?
So it should be safe?

[sand path]

The top one is safer

[spring zephyr]

I see
Okay.

[night cloak]

ok thanks

[glossy sable]

The first one is harder to copy and there's only one, @spring zephyr. It automatically redirects to the right midasbuy website.

[spring zephyr]

I see now.

[glossy sable]

Always be sure that your connection us secure by verifying that the URL starts with https:// before proceeding to any payment, @night cloak.

[night cloak]

Question. Why am I marked as not ranked in my rank for NA solo FPP? I've read the FAQ and it ways it's most likely because there are too many players, but I doubt it. I am in a lower tier in TPP Squads yet still ranked (in percentage) in that mode, but I can't see my rank for Solo FPP which I'm sure has less players.

Wait I closed the game and restarted it. It's working now. Sorry for the trouble XD

[dark horizon]

What is this?

[night cloak]

Pretty sure those are drop settings. Like whether you like to drop at populated places or not.

[sharp onyx]

@dark horizon Now you can select wether you prefer to hot drop or to play safe, and you will be matched with random players who have selected the same option, thus providing better matchmaking.

[night cloak]

HOW get the request option

[polar marsh]

@proven sedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pale stag]

Hello anyone there

My friend purchased uc in pubg with 799₹ with upi(phone pe) and his bal got debited but didn't received uc

[craggy blade]

Contact the customer service with the payment receipt @pale stag

[unborn steppe]

Did pubg stop letting people add star and symbols in name ?

[craggy blade]

@unborn steppe Some symbols are restricted and some are not.

[unborn steppe]

I tried like 20 15 stars none work 💀

Is there any site you can help me with please ?

[craggy blade]

For what??

[unborn steppe]

The symbols

[craggy blade]

Limgojam

[night cloak]

how to get the request option

[unborn steppe]

Oooh ok thankssss

[craggy blade]

Welcome

[night cloak]

can anyone help

[craggy blade]

I think request option is not available currently @night cloak

[night cloak]

when i may come

when start the next cc'

@crisp garden

[spring zephyr]

@night cloak What's CC?

[night cloak]

crew challenge

[crisp garden]

You can see it ingame. | I mean this as the next match sorry

[night cloak]

??

where?

[crisp garden]

I'm not sure. what I meant in "you can see it ingame" is next crew challenge match

[night cloak]

so there aren't a date for the next ?

[craggy blade]

@night cloak The crew challenge has ended. When the registration opens again you will get notified in-game. I suggest you to check the crew challenge option daily.

[crisp garden]

@night cloak yes, no news for that

[night cloak]

Ok

I have need 5 crew challenge pts, can u give me it pls??

[crisp garden]

Live. Mods?

[dark horizon]

do you get things when you buy uc on pubgmobile.com?

[crisp garden]

Yes if it's official site

[open oracle]

what’s the last date for PMIS registration? @here

[sharp onyx]

@night cloak if you click on the UC buy button it shows 2 options, wether to purchase tourself or to request it from someone

[crisp garden]

@open oracle may 16 or 17 I think not sure

[hollow echo]

Quick question!
Can anyone explain me what is this

[sharp onyx]

@crisp garden plz DM a mod with the details of the yt channel

[open oracle]

@crisp garden thanks

[sharp onyx]

@hollow echo That is the EZ mission license. It is some extra perks for regular RP buyers.
Looks like its your 2nd season of buying RP, so you can purchase the EZ mission license for 150UC, but next season you can buy it for free.
The perks you get can be seen in the picture.

@open oracle please check the official site or ask in the Indian PUBGM server for confirmed dates

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @crisp garden:

:white_small_square: http://bit.ly/37Lgfbm

[hollow echo]

@sharp onyx oh
So if i buy rp for the next season ill be able to unlock the (weekly challenges 1 week ahead of time) for free right ?

[sharp onyx]

Yes, correct. You can do it this season too but you will have to pay 150UC to unlock the license

[hollow echo]

Yeah , thx for the info

[sharp onyx]

You are welcome

[magic galleon]

Hello, There is someone who hacked my Twitter account and is trying to reconnect to the account I canceled. Can you help me?

@sand path @spring void

[spring void]

Account security is the users own responsibility, please contact twitter support.

[magic galleon]

@spring void I do not want to restore the link on the account only

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @magic galleon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[craggy blade]

@night cloak As you can see the request option beside the purchase button.

[slender dust]

@magic galleon Do you need help ? :3

[fallow bison]

What are the G coupons for?

[spring zephyr]

@fallow bison You Mean AG? If yes

Then AG is a new currency that has been added in the new update.
You can use it to redeem items from the shop.
It's an alternative for Silver fragments.

[fallow bison]

Oh

Also how do you gift uc to someone?

[spring zephyr]

@fallow bison You can gift them UC by buying it for there account from the official PUBGM link

This --> https://www.pubgmobile.com/pay/

[fallow bison]

Ah ok

[night cloak]

Lag nearby enemies

Ping reaches 150ms from 60ms near enemies

[potent sedge]

hola

[vivid merlin]

@potent sedge what's your issue?

[potent sedge]

sorry, I was just testing if you could send a message

[night cloak]

What's going on with scope issue?

Pubg a squad tried nading me and my merit is 44 pls put it to 100 back. They attacked me first

Plsplspls

[spring zephyr]

@night cloak You can't do anything about it.
Play Solo Matches to bring your merit up.

[night cloak]

I did. It was 33. Now its 44

Pls i cant believe its happening to me in thr start of season 13

[storm flume]

Please refer to subpoint #3.7 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elder idol]

Can we purchase next season RP using AG currency ??

[spring zephyr]

@elder idol No

[elfin canopy]

No, @elder idol! You cannot purchase RP via AG currency. To know about AG currency, refer to the pinned message.

[elder idol]

And what about this new Aid mission ? Will we get more rp points if we complete that mission with the help of other rp players ? Or playing with rp players will just help us to complete that aid Mission faster ?

[craggy blade]

@elder idol

[normal arrow]

Why I am not getting Returner mission?😒

[craggy blade]

@normal arrow Are you sure you have returned after enough days?

[normal arrow]

yes 22 days

[sand path]

@normal arrow 30 days

[woven depot]

Hi. My friend sent me an Elite RP gift without telling me. They didn't know I have already purchased it. So now I have 2 RPs. Can the UC they used be sent back to them?

[sand path]

Ask your friend to contact customer service in game @woven depot

[night cloak]

Why pubg is lagging nearby enemies

[woven depot]

Ok thank you @sand path

[sand path]

@night cloak it depends on your device.

Play on low graphics if possible.

[night cloak]

What is going on with Scopes

I am playing on smooth + extreme

6x kinda too much changed

As my device support hdr

It's Phoenix os btw

[craggy blade]

Add you talking about render lag? @night cloak

[night cloak]

Idk what is render lag

[craggy blade]

The game lags everytime when an enemy or squad enters 300m of your players diameter. It's simply called render lag.

And if lags happen in combats it's basically the device.

[night cloak]

It just happen sometimes

My ping reaches 150ms

Maybe network lag

[spring zephyr]

@night cloak Your Ping Is not related to render lag. It's your ISP

[craggy blade]

Try using Wi-Fi or a different network @night cloak

[night cloak]

Ok

Did dns will fix it?

[elder idol]

@craggy blade I have read that decipher toy mystery but I don't understand that I get extra rp points r not . I was asking about that

[craggy blade]

As it is not written there that it will give you extra RP so no. @elder idol

[elder idol]

@craggy blade thank you guys for helping 👍

[craggy blade]

Welcome. Nvm

[unkempt venture]

In how many days I Will get my account recovered

[elfin oasis]

Why pubgm is getting cartoon type day by day??
Dress desinger are getting out of ideas?

[spring zephyr]

@elfin oasis You can give your feedbacks at #old Channel.

[unkempt venture]

@elfin oasis yes they inspired by Tom and jerry

[night cloak]

Wt* after this update my game its a LAG MACHINE im on a A10 and never but NEVER this happend to me

Im on 5G

And its not aboute memory or something

What'll happen if i opened pubg in my pc then my phone?

Did it'll work?

[spring zephyr]

@night cloak It will log you out from one device.

[night cloak]

That's great

I thought someone maybe try to hack with thid

We cnow englihs@night cloak

If it is

[winter drift]

Season 13 royal pass is worst season ever why pubg going childesh itam toy we are not kids

[spring zephyr]

@winter drift You can give your feedbacks at #old Channel.

[night cloak]

Pubg need a free pass for pay side

[spring zephyr]

@night cloak Please take this conversation to #chat or #pubg-mobile

[night cloak]

And it need an optimization

[elfin canopy]

You may use #old for your feedbacks, @night cloak.

[night cloak]

Ok

[elfin canopy]

@night cloak ----> #old

[night cloak]

Thx mav

Be safe

[cosmic gazelle]

This bug is still there,cant see the name and add friend option is also not visible

[night cloak]

Please do post that in #old with detailed information@cosmic gazelle

[neat lotus]

How new KD System works? Can anyone explain me & how can I maintain it?

[potent stag]

CRCx Alu#1021

433892896060735488

.

He needs help, something about his pubgm account

He also can't type in here apparently

[polar marsh]

@worn cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[craggy blade]

@neat lotus The new kd is based on total kills divided by total matches played.

[flat wing]

How many days we have in the season?

[small drum]

I want to report a bug which is when I shoot and reload,before reloading is finished the mag suddenly goes full and the gun it self but those shots doesn't even do any damage like gost shots it's so annoying it happens a lot lately,i was on training for 10mins and it happend like 15+ times so please get that fixed (I think it happens only to low end devices)

[blazing saddle]

@small drum Please report it in #old channel.

[small drum]

Aight

[marble thicket]

@blazing saddle

@blazing saddle can you help me with this?

[blazing saddle]

@marble thicket You should contact the in-game support for purchase related issues.

[marble thicket]

@blazing saddle they said Playstore or Appstore issue

[flat wing]

1 season =, how many days pls?

[elfin canopy]

Then contact the respective store support, @marble thicket

[blazing saddle]

^

[marble thicket]

🤨

[craggy blade]

@flat wing 60 days

[neat lotus]

@craggy blade How can I maintain it?

[flat wing]

@craggy blade sure?

[marble thicket]

In playstore support it's mentioned you need to change a password once and if after that it won't work, contact the app developer @blazing saddle @elfin canopy

[craggy blade]

@flat wing It is written in-game. But the season may start 1 or 2 days late.

[flat wing]

@neat lotus do kills

[craggy blade]

@neat lotus Just do kills..

[hexed jasper]

Hi guys i have a big problem go to squads Europe rank #1 you will see his kd after the new system is over 35kd ????one game in crown he has 50 kills ???pls notice this pls

[lean crescent]

I got a quick question I don't wanna download the game from PlayStore since it get cancelled is there some other way I can do it?

[night cloak]

You can download the game from pubgmobile.com
@lean crescent

[lean crescent]

@night cloak But it's showing that the game is just of 500 mb and when I had finished around 400mb of download it just stopped and a apk was formed which never opened :/

[night cloak]

Try deleting the data of both play store and Play service then restart the device and install from the play store@lean crescent

[lean crescent]

So I won't be able to download from the website ?

[elfin canopy]

We recommend you download it from playstore, @lean crescent

Before 0.18:-
Kill to Death Ratio (KD) = Kills / Deaths

After 0.18:-
Kill to Death Ratio Average K/D per match = Kills / Matches Played

Staying alive (chicken dinner) would not affect your K/D data

@neat lotus ^

If you want to increase your K/D, make sure you're killing more and more enemies.

[neat lotus]

Will it decrease?

If I do less kills

Or it will stay as it is

[craggy blade]

If you do less kills it will decrease. If you do same kills as all matches it will stay same. If you do more kills it will increase. @neat lotus

[neat lotus]

@craggy blade Thanks for the info

[craggy blade]

Welcome

[queen trail]

What is this

@elfin canopy

[elfin canopy]

Looks like a patch is downloading, @queen trail

What's wrong?

[queen trail]

But y

@elfin canopy

Pubg mobile didn't said that this will come

[elfin canopy]

Did you logged in to your account yesterday? @queen trail

[queen trail]

@elfin canopy I log in every dat

Day

@elfin canopy

[elfin canopy]

Android?

[slender dust]

Hey i have proplem with costumer server chat
I contacted them but still no response since 3 days
and yeasterday i contacted them with my friend account to help him and he returned his account today and i still no response
can you tell me how to make new chat ?

[queen trail]

@elfin canopy yes

[slender dust]

There is a proplem in my costumer server chat i need help

[elfin grove]

@bold siren when is guncraft out?

@storm willow when is guncraft out?

@elfin canopy ?

can u help me?

when is guncraft out?

[elfin canopy]

Soon, @elfin grove.

We don't have any date regarding this.

@slender dust.

Is it about unlinking issue?

[mellow meteor]

really mad with this new kd system , I was a 6+ kd player last season with 400 mathces and now i have 2.7 kd with 8 matches played.

[elfin canopy]

@mellow meteor ---> #old

[slender dust]

Is it about unlinking issue?
@elfin canopy The costumer server don't answering me
i didn't even talked about the unlink

[elfin canopy]

What is it about then? @slender dust

[mellow meteor]

its not a bug @elfin canopy

[elfin canopy]

It is a feedback, @mellow meteor.

[slender dust]

i wanna talk with them about ther unlink
but u still didn't talked about it and they don't answering@elfin canopy

[elfin canopy]

Refer to #news for the new process, @slender dust. There's a YouTube tutorial video for better understanding.

You may write your feedback in #old properly and may move to #chat / #pubg-mobile, @mellow meteor.

[slender dust]

@elfin canopy I fully understod what are you saying
i say the start of the chat with costumer server there is no response

[glacial creek]

My friend can't get in PUBG and it says It says Download OBB service is running

He can't get past the screen

[elfin canopy]

Tell them to uninstall the game completely and install it from playstore again, @glacial creek

@night cloak ---> #old

[glacial creek]

R u kidding me that will take like 2 hours

To install everything

[elfin canopy]

Tell them to install it in a better internet connection, it is due their internet issue, @glacial creek.

[queen trail]

@elfin canopy what is this

[elfin canopy]

Is it still downloading? @queen trail

[lofty locust]

Where I can see the pinned ahout Royale Pass

[queen trail]

@elfin canopy ya

@elfin canopy what to do know

[elfin canopy]

Uninstall the game completely and install it from playstore, @queen trail.

Make sure you've stable internet connection.

[queen trail]

@elfin canopy k

[elfin canopy]

What do you mean? @lofty locust

[lofty locust]

Information of Royale Pass

It was pinned, I forget which channels is

[elfin canopy]

Like the rewards? @lofty locust

[lofty locust]

Ye

Of RP

10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends

That's 101 levels.

Not able to reach 100?
You might've missed some mission/daily missions.

Done all that too?

You might've not completed the bonus with friends missions playing while with your friends.

You can purchase more points with uc until the 10th of March.

We would suggest for the discount offers to arrive in the shop if you are going to purchase.

This

Ok

What it mean "10" (10×60)

[elfin canopy]

Umm..?

[lofty locust]

Becase I don't understand it xd

[elfin canopy]

That's the information about RP levels

[lofty locust]

What it mean 10×60 = 600

[elfin canopy]

10 rp points for 60 days = 600

@lofty locust ^

[lofty locust]

I understand

It's only give 6 levels

[elfin canopy]

Yes.

[lean crescent]

I don't think I'll be able to update the game😅

[night cloak]

New season started and there are already hackers sitting in top with Ace lol

They added canted sight but i only get scope after killing last person of game like wtf and i played like 19 matches

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[normal fulcrum]

@night cloak Can you DM me your in-game character ID, device model and your region?

[night cloak]

@normal fulcrumit wouldn't let me DM u

[normal fulcrum]

@night cloak Try now

[polar marsh]

@sage spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorny sable]

Hey umm well look new Andy guy

Anyone?

[night cloak]

@thorny sable maybe the channel you looking for is #media

[pearl blade]

What does that symbol near my teammate mean?

Is it possible to report me and get me banned for doing this? Is that a bug or what, am I allowed to do that?

[polar marsh]

@keen brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow heath]

Using gfx tool to reduce graphic quality ... will you get banned?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @hollow heath.

[chrome olive]

@somber solstice my name is of 10 letters still it is coming name cannot exceed 14 letters

@sand path

[night cloak]

hello ?

i have a problem please ?

[sharp onyx]

@chrome olive If your name has special characters, it is possible that you have exceeded the character limit because sometimes the special characters occupy multiple slots

@night cloak please do state your problem

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic gazelle]

When Andy will come

[cosmic gazelle]

Rp mission is,kill a total of 8 enemies in Arctic mode, i killed 10 still its showing 2 only

[lofty locust]

Hey, how much cost, If I buy real moneys to unlock all tiers of Royale Pass not UC

[vivid merlin]

@lofty locust around 170 to 160$

[polar marsh]

@gusty wyvern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty locust]

@vivid merlin I mean, I wan't buy real moneys to full tiers in Royale Pass

[vivid merlin]

@lofty locust what currency do you use?

[lofty locust]

PLN

Just like I buy one and it's full levels 100 of royale pass

But there is only UC

[obtuse forge]

A question guys, I gifted elite upgrade to my clanmate and he asked me to gift 2 more elite upgrades to him so he could upgrade to elite upgrade plus. I did. He got 3 elite upgrades but after he had upgraded to plus he didn't get any elite frame for avatar nor 25 extra ranks. Why?

[lofty locust]

I need buy 1800 UC and then I buy it Royale Pass to full levels?...

[severe orchid]

Why can't I add another link

[lofty locust]

Someone help me?

[obtuse forge]

You have to buy UC to buy ranks for your royale pass (in your case, to upgrade it to rank 100).

[polar marsh]

@elfin mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vivid merlin]

@lofty locust yes you need to buy uc then spend more money on uc to get it to full 100 levels you cant actually use money to buy it

[lofty locust]

Ah ok

Thanks for support

@vivid merlin just I need to buy 1500 (Free +300) UC

Then it will full levels of rogale pass right?

1800 UC for every new Royale Pass?

[normal fulcrum]

I need buy 1800 UC and then I buy it Royale Pass to full levels?...
@lofty locust It won't give to level 100 directly? It will give you 25 levels. You still have to complete the missions and level up until you reach 100. If you want, you can purchase more UC and then use those UC to purchase Royal Pass ranks

[mental cape]

greeting. please I want to check my account again I have never used hackers and I never plan to do it you think that the one who invests money will always use hackers

I need my return account since I am losing my money from my premium subscription if you want to check it again you can check it but I want my return account with all the ones I have.

That enough money is spent on that account to give me without using hack if I played with someone who if I had a hack I am not at fault if I meet him in the game

[vivid merlin]

Hello. I hope you can read this message. Feel free to report your issue in-game and file a claim. Unfortunately no one in this server can help you with account termination related problems. Do read the bot message in the support channel. You may also make a new account if you would like. Thank you for understanding.@mental cape

your best option is 1. either to contact customer service and see what they can do or 2. file an in-game claim and try and get it back

[normal fulcrum]

@mental cape Is your account banned?

[mental cape]

Hey, I don't want to make a new account, I haven't done anything, scare me so I can forget about my account, I've invested so much money

[vivid merlin]

@mental cape did it get banned?

[mental cape]

@normal fulcrum Yes for 7 days I think hey

[normal fulcrum]

Ok. What does it said? Why was it banned?

[mental cape]

@normal fulcrum

[polar marsh]

@mental cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty locust]

@normal fulcrum why, I want to buy and royale pass to finish

[normal fulcrum]

You can purchase 1800 UC and use it to purchase RP. And purchase additional UC to ranl up to level 100

[lofty locust]

@normal fulcrum let me get normal english please

[normal fulcrum]

@lofty locust 1800 UC for royal pass. Around 7500 UC to reach level 100 instantly

[calm onyx]

I reported a cheater here in dc error403 said he has been banned, however i checked the account and its not banned?

[vivid merlin]

@calm onyx it takes time or sometimes wont show that the account is banned right away please be patient I ensure you when error403 says someone is banned they are indeed gone from the game

[last willow]

Hi

[night cloak]

hey can i make a new account and talk to them about my account cause its been about 6 days i hadnt been back on my old one and they hadn't responded back.

[last willow]

3 fingers are not played in the game, the screen gets stuck

my phone has Multi Touch

[crisp garden]

@night cloak it takes time for them to reply

[night cloak]

6 days. ?

[crisp garden]

@night cloak the support receives a large number of reports everyday so it takes time for them to reply

[night cloak]

yes, i understand but i was one of the few people with the issue ever since the update and 3 people i've talked to already got their accounts back

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[crisp garden]

@night cloak can I ask what is your issue?

[night cloak]

^^ unlinking issue i don't want to irritate these guys about it

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[night cloak]

i already made a new game center and followed all the steps correctly but i messed up. theres 3 accounts with the name "shao" but mine has a lowercase "s" instead of a uppercase "S"

[crisp garden]

I read somewhere that it can take up to 90 days I'm not sure tho

[night cloak]

that's crazy. 3 months to restore an account

ah alright then. ill wait but i want it back lol i get bored

[crisp garden]

Be sure to provide all the correct details to them

[torn onyx]

@night cloak hey, so some of your friends got account recovered from the unlinking issue?

[storm flume]

If you have encountered an issue with the account unlinking feature, @torn onyx, please ask in #708032127458869340.

[night cloak]

@torn onyx yeah lol

within 5 days

@crisp garden i did i even sent them a screenshot of my account i hope they saw that appreciate your help.

[torn onyx]

Oh wow okay. Thanks for the info @night cloak

[night cloak]

welcome.

I purchased elite pass ,it said purchase now and get ez license for free, but I didn't got it and ez license is still locked

[crisp garden]

You need to buy RP for 3 seasons

[night cloak]

@crisp garden ok thnx

In ss its saying as if like buy now and get it for free like its an immediate action

Stonks

Also few season back I have purchased ez license

Though I didn't played a few season after purchasing it

[torn onyx]

@elfin canopy @crisp garden thank you you guys so much and all other mods who have helped me to get my account back! I got it back now THANK YOU SO SO MUCH 😭😭

[elfin canopy]

You're welcome, @torn onyx. Have a nice day ahead :)

[crisp garden]

Have a nice day or night

[gusty crypt]

🥳

Plz help me too😋

[polar marsh]

@spark gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx briar]

can you gift rename cards to friends

[vivid merlin]

@onyx briar yep you can go to the store click treasures find the rename card click the gift box next to the buy option it will say send gift to friend and then you can send it to them

[onyx briar]

@vivid merlin huh i checked last time and theres no gift button

[elfin canopy]

You cannot gift rename card, @onyx briar. However you may gift UC instead.

[night cloak]

Can i move my account fb to google-playgames ?

[sand path]

No, unlink feature is disabled for now

[night cloak]

Ah

[elfin grove]

@sand path give me emulaort and lite roles pls

[crisp garden]

React in #613267301243944960

[drifting saffron]

when will unlink be added because a high value account i have needs to be linked to google

[vivid merlin]

@drifting saffron there is no specific details on if or when they will be adding the unIinking feature back

[drifting saffron]

alrr

thank you!

[acoustic inlet]

every time i play on Europe server they move me to middle east server with 40ms , i was playing Europe server with 120ms ... why ?

[cosmic gazelle]

My friend haven't updated his game since the new update came to push his rank, will he get banned?

[strong cipher]

is it me or is it pretty hard to find scopes now in erangal?

[spring zephyr]

@cosmic gazelle The game will force him to update after some time.

[sharp onyx]

@cosmic gazelle No they wont. Its just that in a few days it will be really hard for them to match, and they will get a forced update (both unrelated)

@strong cipher yes, it does seem that scopes are a hit rare after the update

@acoustic inlet you can manually select a server from matchmaking settings and it stays that way until you join a squad which has set it to some other server